Unique id,channel_name,category,Sub-category,Customer Remarks,Order_id,order_date_time,Issue_reported at,issue_responded,Survey_response_Date,Customer_City,Product_category,Item_price,connected_handling_time,Agent_name,Supervisor,Manager,Tenure Bucket,Agent Shift,CSAT Score
7e9ae164-6a8b-4521-a2d4-58f7c9fff13f,Outcall,Product Queries,Life Insurance,,c27c9bb4-fa36-4140-9f1f-21009254ffdb,,01/08/2023 11:13,01/08/2023 11:47,01-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b07ec1b0-f376-43b6-86df-ec03da3b2e16,Outcall,Product Queries,Product Specific Information,,d406b0c7-ce17-4654-b9de-f08d421254bd,,01/08/2023 12:52,01/08/2023 12:54,01-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
200814dd-27c7-4149-ba2b-bd3af3092880,Inbound,Order Related,Installation/demo,,c273368d-b961-44cb-beaf-62d6fd6c00d5,,01/08/2023 20:16,01/08/2023 20:38,01-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
eb0d3e53-c1ca-42d3-8486-e42c8d622135,Inbound,Returns,Reverse Pickup Enquiry,,5aed0059-55a4-4ec6-bb54-97942092020a,,01/08/2023 20:56,01/08/2023 21:16,01-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
ba903143-1e54-406c-b969-46c52f92e5df,Inbound,Cancellation,Not Needed,,e8bed5a9-6933-4aff-9dc6-ccefd7dcde59,,01/08/2023 10:30,01/08/2023 10:32,01-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
1cfde5b9-6112-44fc-8f3b-892196137a62,Email,Returns,Fraudulent User,,a2938961-2833-45f1-83d6-678d9555c603,,01/08/2023 15:13,01/08/2023 18:39,01-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
11a3ffd8-1d6b-4806-b198-c60b5934c9bc,Outcall,Product Queries,Product Specific Information,,bfcb562b-9a2f-4cca-aa79-fd4e2952f901,,01/08/2023 15:31,01/08/2023 23:52,01-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
372b51a5-fa19-4a31-a4b8-a21de117d75e,Inbound,Returns,Exchange / Replacement,Very good,88537e0b-5ffa-43f9-bbe2-fe57a0f4e4ae,,01/08/2023 16:17,01/08/2023 16:23,01-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6e4413db-4e16-42fc-ac92-2f402e3df03c,Inbound,Returns,Missing,Shopzilla app and it's all coustomer care services is very good service provided all time,e6be9713-13c3-493c-8a91-2137cbbfa7e6,,01/08/2023 21:03,01/08/2023 21:07,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b0a65350-64a5-4603-8b9a-a24a4a145d08,Inbound,Shopzilla Related,General Enquiry,,c7caa804-2525-499e-b202-4c781cb68974,,01/08/2023 23:31,01/08/2023 23:36,01-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
74a2cbbf-497e-4177-b30b-483f99effb13,Outcall,Returns,Return request,,5862d1a1-2081-4e28-ad0a-cec43380ac7d,,02/08/2023 18:14,02/08/2023 18:16,02-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
4c28acf4-2ea4-4be8-b8f1-113e676fc8b7,Inbound,Order Related,Delayed,Very bad,55bbace3-eb2e-4f67-aacb-4f8ee8512f75,19/07/2023 23:50,02/08/2023 10:44,02/08/2023 11:14,02-Aug-23,NAGPUR,LifeStyle,434,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
e7ec72bb-65e9-4464-9c2b-8ce6b0e82a28,Inbound,Shopzilla Related,General Enquiry,,c7d5eef8-d239-474c-8d24-542db2923b3c,,01/08/2023 10:09,01/08/2023 10:12,01-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
68c596f2-4130-42f9-a140-b336261b1629,Inbound,Shopzilla Related,General Enquiry,,c1e10375-7426-4b2a-aca6-17dc6bc9c7a3,,01/08/2023 10:15,01/08/2023 11:21,01-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
6b966653-0900-4d58-8b38-c17cfbdaf000,Inbound,Returns,Reverse Pickup Enquiry,,9e0d7d55-d012-42f7-8e21-634942419386,,02/08/2023 11:26,02/08/2023 11:44,02-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
130dfefe-1d77-47f9-b759-546f24b6b909,Inbound,Returns,Missing,,8153c646-4940-406f-992c-952ed08e9af8,,02/08/2023 19:56,02/08/2023 20:06,02-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
4cc4df74-fcd3-413a-920d-ca3ad2dd0904,Inbound,Returns,Service Centres Related,,4245d6df-49c6-491a-8724-125c4df82e75,06/05/2023 21:41,01/08/2023 09:01,01/08/2023 09:03,01-Aug-23,RANCHI,Electronics,1299,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
c54459b3-ffb3-4ffa-a338-6fd179beb6b1,Inbound,Order Related,Installation/demo,Something ,0cdaa1f1-02f2-40ec-9134-7cd0f92a6b3e,,01/08/2023 10:00,01/08/2023 10:04,01-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,3
deccfb1d-05d4-40b8-8371-15282c91bacb,Inbound,Cancellation,Not Needed,,3f16b782-27cf-4831-b542-cd8bd60c0385,,01/08/2023 21:05,01/08/2023 21:07,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
6e51734e-9627-4a12-8062-877c3638627d,Inbound,Order Related,Installation/demo,All good,8a1ae638-4d8c-4a5e-bf1b-eb74f881fc3d,18/07/2023 12:20,02/08/2023 20:03,02/08/2023 20:05,02-Aug-23,NAGPUR,Electronics,15990,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
2376e4ae-aafb-4320-9f45-e402f943d264,Inbound,Returns,Reverse Pickup Enquiry,,96bd06f2-beb2-4462-834f-b6b77aae8c4e,,01/08/2023 22:31,01/08/2023 22:59,01-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
00df431a-b184-417a-ae49-c4feb6bd00bb,Inbound,Returns,Return request,Good ,91ba71bf-f229-4544-9dc6-be3b6c2e51d2,,02/08/2023 20:01,02/08/2023 20:16,02-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
415f125e-d71e-41a6-8d79-ab9169b2c60b,Outcall,Returns,Return request,,a076e47c-cb0b-458d-b4bb-935e04203b1f,,02/08/2023 16:15,02/08/2023 16:17,02-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,4
3cc96e2f-74b4-4f5b-a4d5-9bf16ae14975,Inbound,Payments related,Payment related Queries,Godd job,91fd56f7-fef1-4d16-9839-0051bda0f370,,02/08/2023 16:50,02/08/2023 16:52,02-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
081f62d7-332f-4aac-91cf-e79758976725,Inbound,Returns,Reverse Pickup Enquiry,,2509fa08-318d-4526-8122-51603af956a8,15/07/2023 14:47,01/08/2023 08:55,01/08/2023 08:57,01-Aug-23,BETIA,Electronics,1099,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
c0edcb0a-cfa8-4f35-86ad-88c9f6b47290,Inbound,Order Related,Order status enquiry,Issue not resolved pathetic service,e4eed4bb-1b1e-4894-bbd0-e2ba491b562b,29/07/2023 13:35,02/08/2023 11:07,02/08/2023 11:10,02-Aug-23,NEW DELHI,Mobile,99999,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0187565a-b6ff-4180-9869-a29128267d51,Inbound,Order Related,Delayed,,24c3e082-0548-485b-a649-7e4dac116731,28/07/2023 10:52,01/08/2023 16:28,01/08/2023 16:31,01-Aug-23,KODERMA,Home Appliences,3199,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
867c2b1d-3b4f-4434-87e0-125af687dc4a,Inbound,Returns,Fraudulent User,Excellent ,159aec02-1396-4dd7-95f4-acba7a790ff7,25/07/2023 13:49,02/08/2023 21:06,02/08/2023 21:07,02-Aug-23,FARIDABAD,LifeStyle,664,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b92ce596-3d4f-4fb0-87b4-8223ccb5f63c,Inbound,Returns,Reverse Pickup Enquiry,,0e53b17c-6d33-4b57-9753-e788545bb995,,02/08/2023 07:09,02/08/2023 07:10,02-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,4
93c9b522-8046-4a69-82ad-96784b6d3fce,Inbound,Cancellation,Return cancellation,Very good ,57fa0ee6-7b49-4721-ad09-7a717fd7afeb,,01/08/2023 16:37,01/08/2023 21:37,01-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,4
0644deaa-8ff7-4ddf-baf7-5964da879d1b,Inbound,Returns,Reverse Pickup Enquiry,Give proper guidance to the customer ,57df6fba-465e-46a7-8a9d-98df37cf8f13,,01/08/2023 18:41,01/08/2023 18:42,01-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
39fb5940-dffe-49bf-8f9b-936cb1994152,Inbound,Order Related,Unable to track,Please highlight if the products cannot be returned.,93992718-b762-4073-978a-c79ee02b561f,,01/08/2023 21:28,01/08/2023 22:20,01-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,1
b18b603b-2f31-49e5-8e68-64010c1c5674,Outcall,Returns,Reverse Pickup Enquiry,3000 rupees loss ,d99b00a1-24c6-4173-ab90-2fe0e0d5302f,,02/08/2023 11:09,02/08/2023 15:05,02-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
95763fca-68b8-4651-bbff-6c46a5fa935e,Outcall,Order Related,Installation/demo,Please don't sale any destroy product or cheep product more price. ,5185b97f-7cfd-4dda-ba45-9697a1483f40,,02/08/2023 13:38,02/08/2023 13:42,02-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
1a097216-1af5-456d-831d-dccee89e53cd,Inbound,Returns,Reverse Pickup Enquiry,,8a04b086-7b38-44b6-a0fc-1c3243fe9993,,02/08/2023 13:55,02/08/2023 18:39,02-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2cb983af-4a35-4d65-a8cf-3fb6605be62f,Inbound,Returns,Reverse Pickup Enquiry,,79d01ef2-c3bc-460b-8e9c-41ae47a90021,,02/08/2023 14:24,02/08/2023 14:26,02-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
ab5cf04a-f884-4bdf-acf3-c37989669c12,Outcall,Returns,Exchange / Replacement,,bc7a4a0a-700f-4158-b93e-ef508082f026,,02/08/2023 14:47,02/08/2023 14:50,02-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
3205034e-38b5-4afc-adb7-2736a63943a5,Inbound,Order Related,Order status enquiry,I am very disappointed with Shopzilla.The issue was not resolved.The customer care executive was polite enough though he was not able to resolve the issue.But I am appalled at the utter lack of responsibility and accountability of Shopzilla in providing tracking services.,532a17a9-b82d-44e1-863c-a7a61cbae523,19/07/2023 00:11,01/08/2023 00:54,01/08/2023 01:05,01-Aug-23,KANYAKUMARI,Furniture,11159,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,3
8305c058-38a8-4ac8-a024-baa1f53d44df,Outcall,Returns,Reverse Pickup Enquiry,,7a8cdbdf-3b92-40e5-a973-b0cc08e6d7d8,,01/08/2023 16:27,01/08/2023 16:27,01-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
5deed8bc-e04b-4c67-947f-eef58c70186e,Inbound,Order Related,Installation/demo,No comments ,933d1988-ecb4-491e-843c-740465605d0e,,01/08/2023 16:40,01/08/2023 16:44,01-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2c4d8e90-94f8-477f-b8da-9454dcd88511,Inbound,Order Related,Seller Cancelled Order,,29085dc4-1691-40d8-b2a4-4c6460197b55,,01/08/2023 17:37,01/08/2023 17:43,01-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
6e484bc5-2d75-4a92-8c17-9ca1d31ad702,Inbound,Order Related,Order status enquiry,,3dc78a3e-0cf3-4714-b4dd-3dc17de57a95,,02/08/2023 22:08,02/08/2023 23:22,02-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
32a24547-ac59-4ea5-8cbe-e9b8b4f0f1ad,Inbound,Returns,Reverse Pickup Enquiry,  good ????,44714e55-902a-4b5e-ac6d-91589b904b84,,01/08/2023 08:09,01/08/2023 08:11,01-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
4e4b10b7-70a9-4ace-9f82-b1bf18b3d9c9,Inbound,Returns,Wrong,customer service number plz available,7ac5b1bc-84e0-4962-b70f-26c8e789c956,,01/08/2023 09:56,01/08/2023 12:32,01-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
40d2475b-6aef-4e67-9ccd-ed89e7425a6e,Inbound,Order Related,Order status enquiry,,691e7a18-2bce-46aa-9e9b-b594828cb033,,01/08/2023 12:19,02/08/2023 13:01,02-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
5ec55f59-6cf4-4742-b445-82d7d44400a2,Inbound,Order Related,Order status enquiry,,ef53e1b4-502c-4859-9972-a41c1d87aa48,,01/08/2023 22:07,01/08/2023 22:08,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
5dc8173a-6a43-44bf-851a-1120e1ed11c3,Inbound,Returns,Return request,Good,6cbb35ed-098b-4eb9-b756-fbfbb82dcc1f,,01/08/2023 13:47,01/08/2023 13:54,01-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
5cab331d-6045-4fbb-9e26-24a65d97d34e,Inbound,Returns,Service Centres Related,,27a9f29f-899d-489f-ae06-c51f32234002,,01/08/2023 16:46,01/08/2023 16:48,01-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
ee3ab837-88d4-44f2-a42b-d11aa4454d44,Inbound,Order Related,Order status enquiry,Respectful ,53d62950-27f6-49a6-88af-9378807681be,,01/08/2023 21:20,01/08/2023 21:21,01-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
8518e776-fc14-4ba7-a585-42714d640856,Inbound,Product Queries,Product Specific Information,Very nice good,b6466d1a-7d65-4f71-a031-4268ecce6326,,02/08/2023 14:40,02/08/2023 14:41,02-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5f1efb7c-b447-430e-abb3-b20a7f41cb1f,Inbound,Returns,Reverse Pickup Enquiry,,315a0ea5-97dd-4e96-b820-5d3ca3a3fdef,24/07/2023 16:57,31/07/2023 23:58,01/08/2023 00:04,01-Aug-23,BURDWAN,Electronics,699,,David Todd,Noah Patel,Michael Lee,31-60,Evening,4
3275f3a2-3e6e-427f-afe7-2581d5fff9a8,Inbound,Returns,Service Centres Related,Even the guarantee period also you have to contact the supplier to reduce the duration of resolve the issue ,1caba2a4-7e0e-438c-835a-768f0faa83ba,,01/08/2023 06:28,01/08/2023 08:14,01-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,3
071eec38-550f-4b27-9a82-8350c00d89d4,Inbound,Returns,Reverse Pickup Enquiry,,f8199c58-6f00-410f-bab1-8d3fee78864b,,01/08/2023 08:12,01/08/2023 09:33,01-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
69df3f58-c191-417a-9a5b-e1b489d03504,Inbound,Returns,Fraudulent User,,40cfed5c-29a9-4050-b36e-01dc8b2bc270,,01/08/2023 16:17,01/08/2023 16:17,01-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2ad4e1cb-60e8-4a0f-91aa-c253c185ba26,Inbound,Returns,Reverse Pickup Enquiry,,e91ceda3-ffb5-47f1-9f2e-1bf2e9a18cdb,22/07/2023 13:21,30/07/2023 13:15,02/08/2023 07:42,02-Aug-23,JHUJHUNU,LifeStyle,799,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,1
37875567-db26-40a1-af6d-05afa62a442e,Outcall,Returns,Fraudulent User,Thanks ,b4c9e1e7-1477-4370-889c-616451bf7f09,,01/08/2023 12:02,01/08/2023 13:44,01-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
511ff8ee-ca68-452f-9923-4b1c209a012c,Inbound,Order Related,Invoice request,,958deb25-4cd0-4c66-a9dc-bb258684fe37,,01/08/2023 15:22,01/08/2023 15:26,01-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
d9956587-ceef-41e0-a334-9cff08dc92d1,Outcall,Returns,Return request,,5e3ca074-f3d2-4e49-83f9-3f383ca84d50,,02/08/2023 12:06,02/08/2023 13:03,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
c32c456b-0cd0-4659-9449-9fa8cb517944,Inbound,Order Related,Delayed,Try to deliver the product on time ,1df9c412-6100-46d8-9f51-6b78ccf69e84,,01/08/2023 21:40,01/08/2023 21:45,01-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
b674778e-fcca-4d70-b773-d242536fbf11,Outcall,Returns,Return request,,f2943504-9065-4b46-8fc3-3b7ada13caa8,,01/08/2023 22:01,01/08/2023 22:04,01-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
d3024d01-3f0c-4e6c-9625-705b3210a30b,Outcall,Returns,Wrong,Nice conversation good I will give rating for ?????,9764731c-7eb2-4757-a7d3-de7388bf98ed,,02/08/2023 08:00,02/08/2023 08:11,02-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
f68dcb6a-bd2d-405f-b16c-cab014f35003,Outcall,Returns,Wrong,,04189703-ec47-4038-87ce-31bd4a1ce004,,02/08/2023 10:53,02/08/2023 11:01,02-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
03140c69-1ffa-4960-9bc1-2d6751e510f9,Inbound,Returns,Reverse Pickup Enquiry,,58e31e81-1461-4827-bd13-783b46945cd4,,02/08/2023 12:34,02/08/2023 18:43,02-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
a364f9ba-1ed8-48ed-94a0-25fd53394d16,Inbound,Returns,Reverse Pickup Enquiry,Keep it up Shopzilla ,77f14514-2de9-4a4d-bfd8-b1d6df32a58c,,02/08/2023 17:52,02/08/2023 17:56,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
5d26cd4c-8de5-49a0-91aa-28afd43c6f82,Inbound,Returns,Missing,I am so happy ,f65fc715-2461-450e-a920-993d05bea04c,,02/08/2023 19:35,02/08/2023 19:45,02-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
bcdd0114-0895-4272-bf22-25173b20044a,Inbound,Order Related,Installation/demo,,926cc1b1-9ffb-48af-be9a-6dc418661551,,01/08/2023 09:50,01/08/2023 09:51,01-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
8f139c65-c4e0-475f-880d-4bd79b4e125a,Inbound,Returns,Return request,,178d4482-65b7-4c97-aec0-27fd664a35cb,,01/08/2023 18:50,01/08/2023 18:52,01-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
d9118300-169c-418c-9f51-f88bb1808283,Inbound,Order Related,Delayed,,0529e1c0-30e7-464d-8422-c876f7b6137b,19/07/2023 15:13,01/08/2023 08:01,01/08/2023 08:06,01-Aug-23,RANGAREDDY,Mobile,24999,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
7fa587d4-b78e-4cb2-9b86-1a374bbc5019,Inbound,Returns,Service Centres Related,,180c6939-c217-4118-880c-d325f1978925,21/06/2023 17:12,02/08/2023 15:48,02/08/2023 15:49,02-Aug-23,DHENKANAL,Electronics,15490,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
fb44c670-7513-4033-9662-7ecbbcd97bee,Inbound,Returns,Reverse Pickup Enquiry,,c40d0b03-7e68-4c22-84f0-598c20719598,19/07/2023 22:21,01/08/2023 19:05,01/08/2023 19:12,01-Aug-23,VERAVAL,Home,166,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fcbdfaf4-3be8-4bbc-b1ce-cc2520610bd2,Inbound,Returns,Reverse Pickup Enquiry,,5cf90c28-9dbd-4638-bda8-9bed4699eb35,,01/08/2023 12:08,01/08/2023 12:10,01-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
2187f746-c17e-428b-99e0-71ad3c78a5d6,Outcall,Order Related,Installation/demo,,12534008-64a7-4f6a-b21d-0e37f41ded49,,02/08/2023 06:35,02/08/2023 06:42,02-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
976034d8-fede-4170-a54b-314a438e45b8,Inbound,Order Related,Priority delivery,,761acddc-54eb-4b53-84a3-a326f394665b,,02/08/2023 15:47,02/08/2023 15:50,02-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5da0e227-ff4d-4ab5-9838-0aedd8feed2c,Inbound,Refund Related,Refund Related Issues,Very bad agent,dd1e3bf1-98ed-46cb-a3cd-72e445a617ec,26/07/2023 12:04,02/08/2023 13:18,02/08/2023 13:27,02-Aug-23,PATTAMUNDAI,Mobile,10999,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
69ca89da-2d9d-4bd5-ba21-dac42fdd1966,Inbound,Returns,Return request,,6d6cf74c-fb6d-42a8-aa4d-1707d5e203a1,,01/08/2023 14:32,01/08/2023 14:34,01-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
2ab6bdf3-253b-455f-9c6a-0c20a7b6a3e1,Inbound,Returns,Reverse Pickup Enquiry,,ed44ccab-413e-4379-a389-aa669f032775,,02/08/2023 11:05,02/08/2023 11:07,02-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
0a26be6a-5acf-4b8e-b893-8833ed5ebf8d,Inbound,Returns,Reverse Pickup Enquiry,,dbf5658f-9422-4420-9d6e-adb8f095e686,,02/08/2023 16:19,02/08/2023 16:23,02-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
49070e97-e5f9-4181-aff5-b13f39fde8d0,Outcall,Returns,Reverse Pickup Enquiry,,478a19a7-2120-4a74-80a1-1d4fa4efe450,,02/08/2023 20:01,02/08/2023 20:04,02-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
2e5772a1-0590-491a-8ffb-373ec61a874c,Inbound,Returns,Reverse Pickup Enquiry,,152f045e-5a5b-4d1b-996a-d3b4cf48188e,14/07/2023 22:09,01/08/2023 21:02,01/08/2023 21:02,01-Aug-23,PALAMU,LifeStyle,2129,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
83f82d1e-9d53-4755-8248-d7f468847ea6,Inbound,Order Related,Order status enquiry,,9fde7e27-5e80-489e-8113-d13a8ee53da0,,01/08/2023 13:09,01/08/2023 13:11,01-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
6d4e0f89-37f5-4b30-aaee-a965c761703b,Outcall,Shopzilla Related,Signup Issues,,4bd865bd-5082-464a-bade-ec1324b550a3,,02/08/2023 13:21,02/08/2023 13:23,02-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
949ec901-78ad-4e05-8021-c9e666ac8b96,Inbound,Order Related,Invoice request,,10fd384a-fcb8-4d19-b309-f1bb845ea061,,02/08/2023 14:45,02/08/2023 14:48,02-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
da698468-225c-425a-8d0e-3147f4b3d389,Outcall,Order Related,Order status enquiry,Ok,7c6a0484-4533-4a33-97b7-58a7ecc3b095,,02/08/2023 10:59,02/08/2023 11:00,02-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
939c752d-5001-4fc3-99bb-78d0a6420850,Inbound,Payments related,Online Payment Issues,,6539fff5-3285-4650-ada8-99a8712a0c50,,01/08/2023 11:03,01/08/2023 11:09,01-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
52b9d676-b53e-4f72-8829-17a9eb283386,Inbound,Order Related,Installation/demo,,f5432cf4-63aa-4dac-aadb-ca891aaa8c1f,,02/08/2023 18:20,02/08/2023 18:56,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
1661c06c-588e-485d-b6fa-b11a4a8ff3b7,Inbound,Returns,Reverse Pickup Enquiry,,7f252e8c-c257-4d86-94e6-f6a57bc3f28b,,01/08/2023 18:30,01/08/2023 18:40,01-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
1e58d8a4-0f81-45c9-b0e1-8db4bdc4386f,Inbound,Returns,Technician Visit,Should take action fast..thank u,cea9d8b6-f66b-4b9c-9fa6-3a6583f18247,,02/08/2023 07:12,02/08/2023 07:17,02-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
2bdf6423-7744-4a3d-a4f2-a82dea562ddc,Inbound,Returns,Return request,Good talk,492a92d3-52f2-4987-83cb-4338eb652a22,,02/08/2023 12:54,02/08/2023 12:56,02-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
ba07a646-40df-4f00-82d3-6d66a6093124,Inbound,Returns,Fraudulent User,,cfc840ad-ff33-40fe-a15f-446446659645,,02/08/2023 10:06,02/08/2023 10:42,02-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
1622eeae-67aa-466b-b9f8-c8c14f321f15,Inbound,Feedback,UnProfessional Behaviour,The way she talked with me is quite appropriate and nice as well. Shopzilla should hire these kind of executive for their customer support service.   bless you dear.,9d7f511a-dfb6-42b5-983c-17f837ff8ecf,20/07/2023 23:03,02/08/2023 13:11,02/08/2023 13:21,02-Aug-23,HARIDWAR,Electronics,199,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
79e07d90-73a8-4d59-bf3a-f6d1c979cc2c,Inbound,Order Related,Installation/demo,,50e624d2-bcca-4316-88e0-cad0be3b282f,,02/08/2023 17:25,02/08/2023 17:27,02-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
d41b9157-b9bb-4edb-9fb8-a75fead1e3ef,Inbound,Refund Related,Refund Related Issues,,f8e924a7-944d-4586-a35e-93cc8237a073,,02/08/2023 20:28,02/08/2023 20:29,02-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
ce7c55f1-8072-4f96-ae67-69d2d84be187,Inbound,Returns,Reverse Pickup Enquiry,,ac9632ba-54e2-4c2e-b8a4-c0b699389432,12/07/2023 11:42,29/07/2023 18:37,01/08/2023 12:54,01-Aug-23,GAYA,Books & General merchandise,295,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
1fa3b60a-2987-44d3-97e2-5f49c51e806b,Inbound,Order Related,Delayed,,5293a8a3-bf90-4db1-b58b-e05feda9cd50,,01/08/2023 11:02,01/08/2023 11:05,01-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
abb195db-53c8-4655-80c0-6aa741d3d994,Inbound,Order Related,Order status enquiry,,cacb76f9-9d88-4da6-8933-60de7200fc76,,01/08/2023 12:02,01/08/2023 17:45,01-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
e4167617-b033-480e-9be9-f9de981f7912,Inbound,Returns,Reverse Pickup Enquiry,"Please pack the products which actually customers ordered, otherwise it is time to both you and us Shopzilla.",2da9a618-298e-46cd-98d8-3404aa4db2c3,,01/08/2023 21:22,01/08/2023 21:24,01-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
1886b70a-1523-4143-b8d3-faccdcd7339b,Inbound,Order Related,Invoice request,,067e5ebf-73d2-4480-822c-c0e6353dfaa3,,02/08/2023 12:23,02/08/2023 12:28,02-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,4
843f99bf-d4c3-45f8-b84e-e863ce984935,Inbound,Returns,Reverse Pickup Enquiry,,1989ecfc-04b6-4689-8b0e-692e78440e77,,01/08/2023 12:34,01/08/2023 12:36,01-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
ed76a9bb-ca9f-4c82-a371-6248f4a0cc15,Inbound,Shopzilla Related,General Enquiry,Thanks ,ceb9e88b-f8de-4947-a743-496fa966be9f,,01/08/2023 17:29,01/08/2023 18:06,01-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
c523a0c9-5cb9-492c-94ca-539d3e65f1a7,Inbound,Returns,Reverse Pickup Enquiry,,eb992ae3-60de-44f1-8429-bc08dc7678b2,,01/08/2023 20:32,01/08/2023 21:19,01-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d71064f3-71ea-4e24-aef8-3e9c245b5070,Inbound,Feedback,UnProfessional Behaviour,,a9b79999-27bc-4757-ae4a-6496edfd3596,,02/08/2023 22:53,02/08/2023 22:59,02-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
079a324c-c827-4142-91bd-7f144935498a,Inbound,Shopzilla Related,Signup Issues,,585960aa-a2ad-4bf0-b1a8-544b58489c7f,,31/07/2023 23:03,01/08/2023 07:55,01-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
a509ca1b-83f0-40af-8dd5-d16ff55f9384,Inbound,Refund Related,Refund Related Issues,????,b631d8ec-110b-4824-99a5-cf854166c2bd,,01/08/2023 07:23,01/08/2023 07:25,01-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
695c3401-3f6e-4603-aa0b-cb855e06135c,Inbound,Returns,Reverse Pickup Enquiry,,6a322a01-a5b2-4621-b1f1-35cf332ebd74,,01/08/2023 19:34,01/08/2023 19:38,01-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6569ea39-60da-4dfa-aec3-d04d69f0566c,Inbound,Cancellation,Not Needed,Mr   was very helpful ,c272ba25-6cee-4001-9e98-27c1c3f3f99a,,02/08/2023 01:01,02/08/2023 01:09,02-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
459de96d-1805-4bf5-ab36-d2a16dc682a3,Inbound,Returns,Damaged,"Thank you so much sir for solving my issue . Bhai, please highlight my concern. Bhai sorry for the late feedback. Bhai please call me.",fceef4b8-4271-44bc-85a4-440c86f43442,,02/08/2023 20:16,02/08/2023 20:46,02-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
73ddcafe-dd8b-4941-8da1-635c00ef3423,Inbound,Returns,Wrong,Good ,6320a255-b193-4bc5-98c6-e4779cadafa9,05/06/2023 09:02,01/08/2023 09:29,01/08/2023 09:34,01-Aug-23,RASULABAD,Mobile,7999,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4598bc5c-637c-4134-b155-50f81f508d10,Inbound,Returns,Reverse Pickup Enquiry,,f7cad483-b1c7-4432-aae7-044ec9479fb9,,01/08/2023 19:39,01/08/2023 19:45,01-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
c7a5f9d7-eb62-4f19-81f2-fed08e6c92a9,Inbound,Returns,Exchange / Replacement,,182632fa-111d-4049-b333-d4637b46cc36,,02/08/2023 14:59,02/08/2023 15:00,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
14441926-8809-4289-b54a-2f3a46158c48,Inbound,Returns,Return request,Thankyou ,28821ef6-5703-4082-b129-33adb8907129,16/07/2023 21:42,01/08/2023 00:51,01/08/2023 00:53,01-Aug-23,VIRAMGAM,Electronics,1499,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
a57a6400-a9cd-41cd-b5f6-66f3abcdf948,Inbound,Returns,Reverse Pickup Enquiry,,e6a982e4-0ad1-479c-afaa-2f84afabb3fb,07/07/2023 21:59,01/08/2023 21:46,01/08/2023 21:49,01-Aug-23,DHULE,Electronics,1799,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
5acfc9ae-fa0d-4a24-a03e-bef0f5e8cd44,Inbound,Order Related,Order status enquiry,I selected for English language preference but it's goes into Hindi channel. But customer service executive doesn't understand English properly,0c871165-7c35-48be-97a1-3885dbcdf80d,,02/08/2023 19:31,02/08/2023 19:32,02-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
5cb53551-305b-4ec2-8324-b40ca57dea63,Inbound,Returns,Product related Issues,,43b5b33a-c7a9-4ca5-8910-810ba4ad6305,,02/08/2023 09:58,02/08/2023 10:33,02-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
624d2e1c-7e09-4ab7-b959-648e35fb6dfc,Inbound,Returns,Reverse Pickup Enquiry,,da266d33-6eb1-44a4-91bc-16a24a009ddb,,02/08/2023 18:54,02/08/2023 18:55,02-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
fe14249c-4635-4dbf-a29a-74c35599590f,Inbound,Returns,Missing,,6b673d67-742c-4002-8cf7-5cea9c98efcc,,02/08/2023 19:55,02/08/2023 20:44,02-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
e2b9ec67-e370-418c-bcf6-65aa77299ee1,Inbound,Returns,Reverse Pickup Enquiry,Nice ,e604657d-65bc-45f8-82db-6678c8c34a40,,02/08/2023 22:10,02/08/2023 22:18,02-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
cbbf5aab-ed28-4884-88a8-991c8a1ab8a6,Inbound,Returns,Reverse Pickup Enquiry,"Please don't give the chance of local shop/ company,,, they're using the name of Shopzilla & giving worst products... Sell your products like Myntra ( Myntra always send their products)",c9daefdf-e6da-45cb-9a69-529e013288a0,,02/08/2023 22:55,02/08/2023 22:57,02-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
25abf0c6-b5c9-47b3-b51e-8d7b1ea333b7,Inbound,Returns,Reverse Pickup Enquiry,,a9c911b1-f2c8-43fd-9907-a6da3f2912ea,24/07/2023 15:48,01/08/2023 20:39,01/08/2023 20:41,01-Aug-23,BHUBANESWAR,Electronics,999,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
22ef9fdb-737f-47a2-bebf-b31c4352013d,Outcall,Refund Related,Refund Enquiry,,70cd4326-96e7-4a91-aa32-07dfd2db224f,30/07/2023 11:29,02/08/2023 07:28,02/08/2023 10:19,02-Aug-23,CHANGANACHERRY,Home Appliences,21999,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
2eddc64d-64f0-4928-b525-e71e1821eab3,Outcall,Returns,Missing,,5fbd2882-0763-486a-849f-7b95083bc88d,30/07/2023 19:57,01/08/2023 18:21,01/08/2023 18:23,01-Aug-23,BANGALORE,Home Appliences,447,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
d7790121-4d9c-4811-a7ec-e3cdb4f570d5,Inbound,Refund Related,Refund Enquiry,,438d0cd5-ffd8-48c3-b388-39fd079320f5,,01/08/2023 15:39,01/08/2023 17:52,01-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
2ccae5c7-33bf-4e28-86ab-5195fb368124,Inbound,Feedback,UnProfessional Behaviour,,d4b0738f-8ce0-48b5-996f-32fa0a96b8f4,,02/08/2023 18:36,02/08/2023 18:38,02-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
a1456922-c580-4d56-9160-4e3632ee2d08,Inbound,Returns,Fraudulent User,,915c8721-39fd-4f37-bad7-f70e680707dc,,02/08/2023 19:13,02/08/2023 19:16,02-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
d5de35d1-c30f-4989-bcaa-5f7b102f7df5,Outcall,Returns,Wrong,Thank you   for your valuable time & support ,b96efdd1-0cc6-447f-85cb-f86cbbd93805,,02/08/2023 22:35,02/08/2023 23:37,02-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
e5798450-8f6e-47cd-b3e1-1925e2ea8b64,Inbound,Order Related,Order status enquiry,Good night,0563c87a-6695-42c5-8316-33922ae694ca,,01/08/2023 20:48,01/08/2023 20:51,01-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
76c9e90a-9727-4caf-89a6-28f695795193,Inbound,Returns,Fraudulent User,No,503dd750-1c4c-4d84-81b7-ee9587b7f27e,,01/08/2023 21:07,02/08/2023 06:39,02-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
cff7ee3e-06b9-4771-b8fd-b1257866ebba,Inbound,Order Related,Customer Requested Modifications,,ac111310-37ff-42f3-99b3-219ec3de760a,,01/08/2023 21:37,01/08/2023 23:56,01-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
4cd2be2c-5f89-4eb9-b419-d62e8557e6cb,Outcall,Returns,Reverse Pickup Enquiry,,63d3701c-e9d4-4280-a596-95124040a1d0,,02/08/2023 07:12,02/08/2023 07:17,02-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
c75c5199-966e-46b0-ae7a-0c9014afef12,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ,93ef1b08-c1fa-4574-9cc5-52a6046057c5,,02/08/2023 08:11,02/08/2023 08:11,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
796fe7f6-eec2-4713-9ecb-27ca7a000ee6,Inbound,Returns,Service Centres Related,?? no,eb349a4e-d3ec-4232-95f0-d277c0fcf8a6,19/06/2023 17:37,01/08/2023 00:17,01/08/2023 01:14,01-Aug-23,DARBHANGA,Home Appliences,16390,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
10170909-bf28-4140-85dc-633aef3930a4,Inbound,Returns,Missing,,e3ccae12-0457-416a-a662-91092725218f,,01/08/2023 11:43,01/08/2023 12:01,01-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
ab77b05b-3409-4f89-b909-eff6085b3c7a,Inbound,Returns,Fraudulent User,,9ba8ac3b-c6cb-46ab-9f6e-4dbe43a62439,,02/08/2023 16:41,02/08/2023 16:44,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
31a08933-baea-4525-8299-e1a51e9daf93,Inbound,Returns,Reverse Pickup Enquiry,Please provide customer support in regional language like Bengali ,f8d08084-599b-4928-a4ab-bfc81d5257c1,,02/08/2023 19:14,02/08/2023 19:22,02-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
10b123b2-a48f-4738-8d3b-00d9732becce,Inbound,Returns,Technician Visit,Delete in Shopzilla account ,0f7d1489-78f4-4bbf-85d0-4f60c98b397e,21/07/2023 15:09,31/07/2023 23:44,01/08/2023 00:17,01-Aug-23,NEW DELHI,Electronics,1099,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
085292d8-4d16-4c36-9e31-3a9ad546414a,Inbound,Returns,Return request,,a5bc77a0-f506-4f7f-87b8-c41720717f48,,02/08/2023 15:24,02/08/2023 15:32,02-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
626d52da-0c5c-41ad-ac88-9b64c883fdec,Inbound,Product Queries,Product Specific Information,,cd2b4b23-2ec1-4a24-9722-660c509d3c1f,,02/08/2023 09:41,02/08/2023 09:43,02-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
ecd86dd9-3df8-4a9e-8ab4-57b4659c1ce5,Inbound,Refund Related,Refund Related Issues,,a081f867-cf14-495e-99e6-61c83f413d8d,,02/08/2023 13:22,02/08/2023 13:26,02-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
84810c02-305a-4751-b8c7-c647140ec13e,Inbound,Returns,Missing,Next time better ,fd651603-4518-4d25-97e0-19a85b8cd0bd,,02/08/2023 18:55,02/08/2023 18:57,02-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cf86d4de-94aa-442b-be70-45b5efab929c,Inbound,Cancellation,Not Needed,,8d65aee6-863d-401a-826d-905daad5b6e7,,02/08/2023 19:37,02/08/2023 19:40,02-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
dc01c1df-3630-46c5-9455-9b8d04f3352f,Inbound,Order Related,Delayed,Very poor service and support ,e1988300-abab-4e95-b5d6-0ba420fb01ab,17/07/2023 15:57,02/08/2023 20:07,02/08/2023 20:23,02-Aug-23,HALDWANI,Home Appliences,25990,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
39bda244-da78-408b-afcb-1fe86330477b,Outcall,Order Related,Delayed,,8312cecc-6148-4472-87df-c6f9dab92a18,31/07/2023 22:41,01/08/2023 19:19,01/08/2023 19:19,01-Aug-23,,Electronics,14999,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
eb4cd36f-71c2-4600-8d8d-e0559adf1f9d,Inbound,Returns,Service Centres Related,,876fa4d4-7c20-4763-963e-c39511a188b4,,01/08/2023 17:31,01/08/2023 17:32,01-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,4
4a010f18-b1ff-4614-8f67-d411dfe94d36,Inbound,Returns,Reverse Pickup Enquiry,,cc2dd5f5-bba2-4b8d-ba43-2c4bd68e13af,,01/08/2023 21:20,02/08/2023 09:41,02-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
33f51ac3-4334-4bd4-abfc-26a3b6f942e0,Inbound,Returns,Fraudulent User,Thanks for understanding my problem and helping me out ,549b49f6-f921-4440-8ba1-b69ef3d69de8,,01/08/2023 22:05,01/08/2023 22:07,01-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
2f5dc134-557c-4f52-b40b-4afca2cd41f5,Inbound,Order Related,Installation/demo,,b8b713c2-adf2-4460-832b-df43018852be,,02/08/2023 10:19,02/08/2023 10:26,02-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,3
706713b9-2fd2-4232-a3e9-f87bdbc448c2,Outcall,Returns,Reverse Pickup Enquiry,,f641e26b-02a6-4f00-9117-dd301d00e945,,02/08/2023 17:04,02/08/2023 17:33,02-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
7451123a-49f9-44ef-bc69-2f0db628d5b6,Inbound,Returns,Reverse Pickup Enquiry,,4fb58b70-3cdb-4578-8b79-9bd3ef9513c3,19/07/2023 17:28,01/08/2023 09:39,01/08/2023 09:49,01-Aug-23,PUNE,Home,417,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,1
77355370-2f9e-4a26-89bc-67d703f886b5,Inbound,Refund Related,Refund Related Issues,,263b9bdb-788a-4c23-9003-74b3397ddc30,,02/08/2023 19:42,02/08/2023 20:02,02-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
3496db47-4492-46a4-87a7-1f96f8fa07c4,Outcall,Returns,Return request,Nk,be46cd11-01de-4033-af05-bd95174f7ed9,,01/08/2023 16:56,01/08/2023 16:58,01-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
78909865-1bca-4b5a-8bf6-6d35e14abacc,Email,Refund Related,Refund Enquiry,,d481ebd4-5c63-40ae-8a28-91071c730ac6,,02/08/2023 12:24,02/08/2023 12:26,02-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
dfa730fc-282d-4775-90c8-861e7dbe9b6e,Outcall,Returns,Missing,,b47e2959-f416-4439-9f62-50ffe994c0ab,,02/08/2023 11:53,02/08/2023 22:10,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
6c154f39-6885-444e-85c0-0808a1c8ff0f,Inbound,Returns,Return request,,74039940-910c-44cd-b462-f082b90c951f,,02/08/2023 21:14,02/08/2023 21:16,02-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
f71c78bb-57a1-4bec-8433-4ab28b8f4fc1,Inbound,Product Queries,Product Specific Information,,70f580ff-9163-4f71-bdbc-af1a100954b1,,01/08/2023 09:34,01/08/2023 09:44,01-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
57e3311a-0058-4719-8936-d477bea00766,Email,Refund Related,Refund Related Issues,,31a39495-58a2-4cf9-9aa5-4e4fba9b4982,,01/08/2023 17:49,01/08/2023 17:49,01-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
664d8295-2dcd-4cbb-a160-a35b2615eab9,Inbound,Order Related,Installation/demo,Noise watch not restart,a8ed43f2-fce8-48cf-9f99-268e1e8479bd,,02/08/2023 12:37,02/08/2023 12:41,02-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
0bb5983a-c3c8-475d-85eb-b8668fe58278,Inbound,Order Related,Order status enquiry,No any response my orderVery bad costumer service,be2f5c03-db6d-4098-bf6a-6d31f2320c69,28/07/2023 18:23,01/08/2023 10:51,01/08/2023 14:42,01-Aug-23,CHANDRAPUR,Mobile,11999,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
5ff8e6d4-3fac-418b-a8a9-1660566fb6dc,Outcall,Order Related,Order status enquiry,Small product is take so much time and my order is ariving 2 aug but suddanly is change to 5 aug,a3effd07-894a-4a4b-84e1-7611584f39b2,29/07/2023 11:13,02/08/2023 17:24,02/08/2023 19:27,02-Aug-23,JAMNAGAR,Electronics,203,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,1
78f1df5a-76fc-439f-831c-30a5618f53d2,Inbound,Returns,Reverse Pickup Enquiry,,f51a1c25-84f2-44e2-a30b-a0d2bbfcdf4f,,01/08/2023 10:29,01/08/2023 10:57,01-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
ac7fbdba-b36e-4197-b0f5-62636ca328c2,Inbound,Returns,Reverse Pickup Enquiry,Reten,ad732066-abf4-4b09-bd7b-8d8cb3789701,,02/08/2023 16:48,02/08/2023 16:51,02-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,1
95217a48-3b24-4e91-813a-4c44afa0177d,Inbound,Order Related,Delayed,,db1c4e66-903f-429e-a435-7435ccaa336f,,02/08/2023 19:47,02/08/2023 19:49,02-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
4f1a89a5-77e0-40d4-a8ff-3112a6c8493a,Inbound,Cancellation,Not Needed,,d0bb8c2a-b0ae-4ae5-83c7-0b251042d0a5,23/07/2023 19:36,01/08/2023 17:03,01/08/2023 18:42,01-Aug-23,PUNE,Books & General merchandise,1299,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
55d56a56-b456-4eb5-98f5-89ad8b0ac0c1,Inbound,Returns,Reverse Pickup Enquiry,,b2f035a9-23b2-43f7-b4c7-61fc05789bcc,,01/08/2023 12:39,01/08/2023 12:40,01-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
4f82b4b5-e6ca-4060-a41f-ee5d6bd1aeee,Inbound,Returns,Reverse Pickup Enquiry,,1a89eca9-91b5-4742-97c4-7cb14094d2a8,,01/08/2023 18:38,01/08/2023 18:40,01-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
1a87e835-7283-4d5e-aeda-ba0e528345cd,Inbound,Returns,Reverse Pickup Enquiry,,f2bfeeca-1d51-434f-908f-b041ea795c06,,01/08/2023 20:10,01/08/2023 20:12,01-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
f4c23fcd-aff0-4263-804c-084d83957f7a,Email,Order Related,Delayed,,7eabbe21-db0a-45ed-a002-7aecd9c3fd8e,,02/08/2023 20:24,02/08/2023 20:32,02-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6158332f-ec70-40de-84cd-1eaee3394a7d,Inbound,Product Queries,Product Specific Information,,ba5d2494-2c8b-4be3-8cd2-c291510935d8,,01/08/2023 22:43,02/08/2023 18:51,02-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cc548451-eec0-490c-a481-4d764d7a9608,Outcall,Returns,Return request,,67937305-cfb0-4def-9473-eb5ab3f2e511,,02/08/2023 15:25,02/08/2023 18:25,02-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
834f022d-b731-42ed-8130-fedbdacc923c,Inbound,Returns,Fraudulent User,Nice ,89af5610-4a68-411b-b348-af6505c537c8,,01/08/2023 14:52,01/08/2023 15:56,01-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,4
7a0ccee1-832b-4a77-b096-ab8d1eb80da7,Inbound,Returns,Missing,,40f015b3-72d9-457d-93ce-ef684e225457,,02/08/2023 20:04,02/08/2023 20:06,02-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
a946c561-e095-4cf8-84e6-8ff7c0e798cf,Outcall,Returns,Reverse Pickup Enquiry,Good ,a7d2f7ed-9c54-4c04-82d5-9b6211734960,23/07/2023 19:25,02/08/2023 11:46,02/08/2023 11:56,02-Aug-23,CUDDAPAH,Electronics,1453,,Timothy Henry,William Park,John Smith,31-60,Morning,5
0e631ee3-5d61-420c-b608-2e72021eba4f,Inbound,Returns,Return request,,5f8e49ed-db4f-4582-9274-242c16949748,,01/08/2023 21:48,01/08/2023 21:51,01-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
32295db8-aabd-41e8-8b17-27a50100bcb9,Inbound,Refund Related,Refund Enquiry,,e8f2e940-9fa5-4297-8bf9-3b289dc7ad1d,,02/08/2023 22:45,02/08/2023 23:00,02-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,1
e71ac209-726f-4a79-8bd2-15232e71775e,Inbound,Order Related,Delayed,,c53ace18-b1c0-4762-803a-a4a5d26c36df,21/07/2023 18:40,02/08/2023 21:01,02/08/2023 21:02,02-Aug-23,AURANGABAD,LifeStyle,499,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
fda28a40-45e8-4086-9a1c-b8c29eee1f8b,Inbound,Order Related,Delayed,,dd6630fa-73e9-44b9-9d80-a27c255ba115,27/07/2023 14:13,02/08/2023 10:50,02/08/2023 10:53,02-Aug-23,MUNGER,Books & General merchandise,17,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
85af8ef2-6119-4b74-a59d-3749bc9b40e0,Email,Returns,Fraudulent User,Call disconnect and not provide information proper,87212636-74b9-4b0e-8cd7-741b00ed0944,17/07/2023 00:34,02/08/2023 14:44,02/08/2023 16:06,02-Aug-23,BARAUT,Electronics,1699,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
a93f3dee-3d36-4d89-b135-91749cb87c66,Inbound,Feedback,UnProfessional Behaviour,,eaeda00a-889a-47a5-9916-28b3e3ec0638,,01/08/2023 10:21,01/08/2023 11:01,01-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bd3b7465-451f-430d-a3cd-8ce1774c87e4,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved from yesterday.this is not a good thing.if customer issue is not solved quickly then why we don't do shopping from other shopping app where our issue is solved quickly ,46a5d4dd-ca69-4c50-a8c1-77e5600645c8,,01/08/2023 17:30,01/08/2023 17:37,01-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,4
5604fd9b-b397-40cc-bc20-ae3332fb603e,Inbound,Returns,Reverse Pickup Enquiry,Everything is good ??,c5d1b3ee-21e4-4ae7-acaf-69790281099a,,02/08/2023 07:14,02/08/2023 07:17,02-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
86302dd0-9afd-490e-b527-58b78e5ca60f,Inbound,Returns,Reverse Pickup Enquiry,Wrong Product received.,1876a485-34be-40b5-a233-9c2f740b1fd2,,02/08/2023 18:53,02/08/2023 19:10,02-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,1
c7fcb081-562c-4136-be9f-5f2aaa1b908a,Inbound,Returns,Wrong,,e5f28604-8582-4b52-95ed-9de6ab01a8dd,26/07/2023 18:55,31/07/2023 13:15,01/08/2023 00:04,01-Aug-23,GOPALGANJ,Electronics,18990,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,3
68bfe32f-aae2-4b3f-a9de-fc87e7ccc950,Inbound,Returns,Technician Visit,,6975ca11-9a92-4c0b-a023-82a4d2cab538,,01/08/2023 21:36,01/08/2023 21:41,01-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
f5fe261e-17b6-4c72-8462-6be822424435,Inbound,Order Related,Installation/demo,,c0b068e5-b701-476b-afec-53729e857351,,02/08/2023 12:18,02/08/2023 12:25,02-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
21f555eb-de59-41ba-ad30-fcbc78453342,Outcall,Returns,Return request,,05fab777-050d-4f0c-904d-f7091f79c240,,02/08/2023 13:08,02/08/2023 13:13,02-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
aebebfb0-f424-4042-93d5-8e99f975e816,Inbound,Feedback,UnProfessional Behaviour,Good communication skills ,65af7e2a-69f8-4a91-ac6d-b947770a1f13,16/07/2023 13:52,01/08/2023 07:30,01/08/2023 07:32,01-Aug-23,MUZAFFARNAGAR,LifeStyle,275,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
3399c05c-43cc-480c-aa41-2e33d70d03c5,Inbound,Refund Related,Refund Enquiry,,59f94865-6162-41c4-a606-b0f0db1dbbd7,,02/08/2023 08:55,02/08/2023 09:14,02-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
6e95b29e-64ac-458d-87cb-fbe51260d43f,Inbound,Order Related,Order status enquiry,,d2830549-8e9c-45d8-9b30-3bff2a9a7621,30/07/2023 12:32,01/08/2023 16:51,01/08/2023 16:55,01-Aug-23,UNNAO,LifeStyle,499,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
32752924-e3bc-4756-bbd3-8dc6ef9b197b,Inbound,Order Related,Delayed,,8ebf99a3-fbcf-475f-b9f0-d264230fdbbd,28/07/2023 12:16,01/08/2023 17:59,01/08/2023 18:01,01-Aug-23,SAWER,Mobile,6499,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
098ebf3f-13a0-4ab2-9865-37b3075e6616,Outcall,Product Queries,Product Specific Information,,6482ad7d-2be2-452f-ab14-fcaf581acaa9,,02/08/2023 14:59,02/08/2023 15:00,02-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
93cad9d6-af3c-4325-9816-9093bdde7c87,Inbound,Refund Related,Refund Enquiry,,452ddb9e-2384-4893-824a-eb2a62af314c,,02/08/2023 21:34,02/08/2023 21:36,02-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a68695d0-7bfc-432f-8ac9-cad2334db585,Outcall,Returns,Wrong,,15d713df-05ea-498c-8e4b-09a763e26399,,01/08/2023 12:54,01/08/2023 12:56,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
535a66d8-290f-47de-90d1-97c75d97dab6,Inbound,Order Related,Order status enquiry,Thanks ??,becd80c2-f391-4638-b3f1-5d0bc5bf743d,,01/08/2023 18:29,01/08/2023 18:29,01-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
65556c35-b793-4c61-9316-54429d682487,Inbound,Returns,Missing,,46255032-1925-4945-a54e-1c56c669186e,,02/08/2023 11:01,02/08/2023 11:03,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
aec2b3e7-64d4-4b7a-bcdc-bfbbabcdb29e,Outcall,Order Related,Seller Cancelled Order,Worst Shopzilla customer service. Shopzilla shouldn't cancel order without ack from customer and also there's no compensation for customer satisfiaction. it makes us to move out from Shopzilla.,9422925a-8114-4aef-bb38-2d370dc780b3,,02/08/2023 11:50,02/08/2023 11:56,02-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
04be1dda-b22e-490a-acbe-40e793b1e318,Inbound,Order Related,Seller Cancelled Order,,dcf81699-1b53-4aab-9448-ba7ca857e3b9,,01/08/2023 16:09,01/08/2023 16:54,01-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
9ad5cefa-4b17-4beb-92d9-4049685a4e7d,Outcall,Order Related,Order status enquiry,I am waiting second item today because today evening my flight please solve that today thanks ,28af749b-3e16-4961-8573-1a7f70582c47,,01/08/2023 16:35,01/08/2023 16:36,01-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
b0ee68fb-5ba2-47f4-ac02-0d7bbb1a1cd3,Outcall,Cancellation,Not Needed,Nothing to say thanks for solving my issue,9e2c3e3e-64a0-4bf4-8dac-326e0aac1d61,,01/08/2023 23:40,01/08/2023 23:45,01-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
56a39fb4-d3f8-4569-b064-3e301fd2ecdd,Outcall,Refund Related,Refund Enquiry,,d262e3d8-2fe2-4f94-9fd6-24340ebd2c58,,02/08/2023 08:52,02/08/2023 09:13,02-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
51b1474e-44dc-40f7-923c-86f4155b879e,Inbound,Refund Related,Refund Related Issues,,d5e4025c-6500-442f-840e-aa7e9cc445c4,26/07/2023 19:05,01/08/2023 18:13,01/08/2023 18:44,01-Aug-23,DHARAMASALA,Mobile,10999,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,1
c0b4291a-a279-495c-ad0d-5263b19a7a92,Inbound,Returns,Return request,,57d033eb-b1c2-43d2-af25-a4412aedd409,25/07/2023 20:37,01/08/2023 15:18,01/08/2023 17:52,01-Aug-23,AGRA,Electronics,2499,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,4
3cbd3c2e-ddbd-4225-ad05-86115dcc531d,Inbound,Order Related,Order status enquiry,,df132fd8-b6e3-48c9-b78c-982b4a1ec519,,01/08/2023 11:15,01/08/2023 11:19,01-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
9914cc53-fe5d-4bde-ace6-bf4e2e4b035a,Inbound,Order Related,Delayed,,20f1e434-8a46-4ee7-99d7-0358e600706f,,01/08/2023 13:58,01/08/2023 14:15,01-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
3a9b5d00-618a-4bbc-8ce6-078234ed09ef,Inbound,Cancellation,Return cancellation,,9c233d07-c6a4-4976-a92d-1ab72dad508b,,01/08/2023 18:58,01/08/2023 19:02,01-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
7094fb85-bf1c-450a-b2b7-9ef5c1a5e95b,Outcall,Cancellation,Return cancellation,,726eb278-2d61-464b-b002-844d96d2531f,,01/08/2023 20:19,02/08/2023 11:57,02-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
12d70594-6e46-4e2d-8fbb-9e2a8d349644,Inbound,Order Related,General Enquiry,"Shopzilla customer service executive   was very helpful,I appreciate her to good future ahead in your company.",68190531-294e-4234-b31b-bff439b5ddaf,,02/08/2023 11:02,02/08/2023 11:46,02-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
d38cb417-37ac-4eca-8a3a-0ca572804459,Inbound,Returns,Reverse Pickup Enquiry,,9d388047-2773-4c1b-af95-d5098d370ade,,02/08/2023 16:33,02/08/2023 16:44,02-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
bb2c82bb-e02e-4171-9f7f-4fc7f7e40f47,Inbound,Feedback,UnProfessional Behaviour,,85dc72a7-4b02-458c-8dc3-66699299db89,,02/08/2023 21:28,02/08/2023 21:33,02-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8b9e554d-625e-4102-a8a1-5006cffca9c4,Email,Refund Related,Refund Enquiry,No,a2ed865d-b857-4811-9f20-d0c74625ce9e,,01/08/2023 15:53,01/08/2023 15:55,01-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
cd16b85a-d36d-44d8-ad16-7c8056bd2cbf,Inbound,Order Related,Installation/demo,,6937aabb-bb6d-4c93-82ea-2641f74b6d99,,01/08/2023 18:05,01/08/2023 18:29,01-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
8ff4cc2e-f6d2-47fe-aa0e-57972882e0e9,Outcall,Order Related,Order status enquiry,Thankyou so much ,a4c77016-cd6a-43b5-9e68-aefadb7e4e4c,,02/08/2023 18:21,02/08/2023 18:28,02-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5219c8ab-3f2a-41e1-9204-378a1b71333a,Inbound,Returns,Return request,,140fb5be-09ee-4c87-bd46-78ac6c47296e,,02/08/2023 20:47,02/08/2023 21:01,02-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
1ca3bbc6-67f6-4520-a419-7a53c6d0759b,Inbound,Returns,Reverse Pickup Enquiry,Nyc talkng,b81f6961-d4bb-4a68-8ed0-ad229ca45d93,19/07/2023 22:41,01/08/2023 21:50,01/08/2023 21:55,01-Aug-23,BERHAMPUR,Home,1376,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
c7f50130-bf6d-491e-9ae6-aa4560d9090f,Inbound,Returns,Service Centres Related,Thanks ,11373ee3-ef96-4106-ac6a-2699f4089042,01/08/2022 13:45,01/08/2023 12:43,01/08/2023 12:44,01-Aug-23,NEW DELHI,Electronics,1799,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
9d50f5e0-d037-4587-a456-5d6984729ee3,Outcall,Returns,Reverse Pickup Enquiry,,194f144f-500d-4461-905b-097c2a7f8114,,02/08/2023 10:43,02/08/2023 10:44,02-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
49964d55-e0c5-4d23-8407-6a8c1c5745c6,Inbound,Feedback,UnProfessional Behaviour,,f401d62c-f8bd-4cee-99a1-6f26b0f9483d,,02/08/2023 23:30,02/08/2023 23:33,02-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,4
d85975d0-ccd0-45cb-9195-39b391f92888,Inbound,Returns,Reverse Pickup Enquiry,"You have played around with this order. Without taking customers concern, how can you plan the resolution/pick-up of the products? Don't you have brain to check with the customers availability? Also, no courtesy to atleast reach customer and apologize for the mess created by Shopzilla due to systems failure. Order placed on 8 July and 19 July damaged product delivered. I'm still awaiting for the resolution and refund.",3c5d9697-e840-468c-ba74-180f8817e00a,,02/08/2023 17:33,02/08/2023 18:22,02-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,1
f074c3c6-8d9c-4942-bb6c-7f7f8314199d,Inbound,Returns,Exchange / Replacement,Excellent ,5c27faad-d884-44c2-a826-b4db68ffc961,,01/08/2023 10:00,01/08/2023 10:26,01-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0b74a50a-6585-4f88-94eb-8c7573db73dc,Inbound,Feedback,UnProfessional Behaviour,,b81c8333-f100-4b8a-9d27-ec2cff922d96,,01/08/2023 19:26,01/08/2023 19:35,01-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
26c049f3-7444-4c56-b9e6-9c96b48690f0,Inbound,Returns,Reverse Pickup Enquiry,,1a34c6e7-2c11-4c0b-8580-2733627ecfa5,,02/08/2023 01:11,02/08/2023 01:57,02-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,1
a86b46ec-c36c-40ae-81e3-945e727a5305,Outcall,Offers & Cashback,Instant discount,,65ad82c6-5a27-4780-a76a-4cd7271c763c,,02/08/2023 13:10,02/08/2023 13:20,02-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0331a8ee-b758-4af2-bf57-b0231a6accea,Inbound,Returns,Return request,,bbc9a572-47cc-4ac5-b51c-d33317022b90,,02/08/2023 19:01,02/08/2023 19:04,02-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
0f777983-26b7-4b7b-b157-d4876933619f,Inbound,Returns,Fraudulent User,,91e7636a-6fcd-411e-9a2e-691bf2b5417c,21/07/2023 18:15,01/08/2023 10:04,01/08/2023 10:07,01-Aug-23,UDAIPUR,Electronics,2399,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
d8a18bd6-cc69-4b7f-9c58-b62bd1a5c1d1,Inbound,Order Related,Priority delivery,,4c25c5b6-e572-478b-89ee-aff5679742b8,,01/08/2023 14:52,01/08/2023 14:52,01-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
7c6700b7-25cc-40d3-9051-952502e4f6ce,Inbound,Returns,Reverse Pickup Enquiry,,96dede91-f604-4a3b-882b-f9ffdb3e2d45,,02/08/2023 16:16,02/08/2023 17:12,02-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
0ae86f87-82f5-4c5b-9169-c17adfd91486,Inbound,Returns,Fraudulent User,,5ea6abb0-d0d8-4b5b-9554-7b6c3e0a35b2,,02/08/2023 09:09,02/08/2023 09:11,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
9ff8b39b-bbaa-4d4a-adcd-bdf39804c37d,Inbound,Returns,Reverse Pickup Enquiry,,87961cb1-c068-4a35-8dfe-65702637a329,07/07/2023 19:29,30/07/2023 11:30,02/08/2023 07:12,02-Aug-23,BELLARY,Books & General merchandise,928,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
b9a777fa-dbb4-429f-8c6d-72dd06fe0237,Inbound,Returns,Reverse Pickup Enquiry,,43fe7103-946b-48dc-a6d9-0da1f807008b,24/07/2023 11:38,31/07/2023 16:44,01/08/2023 11:45,01-Aug-23,BANKURA,LifeStyle,1409,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
e4a733cc-7f4c-46ce-b797-17522f6b15f6,Inbound,Order Related,Order status enquiry,Very nice ,b4eb4670-7ee1-49aa-9b78-35ed4040c044,,01/08/2023 10:46,01/08/2023 11:08,01-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
209c3ffa-a24b-43ba-ae73-22a29652b587,Inbound,Returns,Reverse Pickup Enquiry,,e762b36b-4502-4800-9e5b-a26f6ad15214,,01/08/2023 11:08,01/08/2023 11:21,01-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,3
5a77b65f-750e-41b8-9539-e0aa8b349fa1,Outcall,Returns,Return request,,25160903-880b-4dd3-9bd5-79b68041f941,,02/08/2023 20:26,02/08/2023 20:31,02-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
b0bb4c5f-0434-44ec-823f-08172c33c723,Inbound,Product Queries,Product Specific Information,,f0914e02-7d42-4bdd-b6aa-aac0e904d368,,01/08/2023 21:26,02/08/2023 16:26,02-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
9074da94-6adf-4e4b-b2ed-a4d7d835636e,Outcall,Returns,Reverse Pickup Enquiry,Good ,dfc1b395-5920-4769-be8e-28503a068d1e,,01/08/2023 22:54,02/08/2023 22:23,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
e2c31515-f019-4db0-a60a-e8f87b6641ea,Outcall,Returns,Reverse Pickup Enquiry,Bot is very annoying,21630643-03c7-4072-bde3-0d4353957ec0,,02/08/2023 09:06,02/08/2023 09:14,02-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
8d7496b4-8671-45c5-9951-ca077b16a87e,Inbound,Order Related,Delayed,Ok,e50c2fb6-d6d4-4f74-a92b-c75d936b579d,17/07/2023 11:31,01/08/2023 10:47,01/08/2023 10:49,01-Aug-23,JALALPUR,Books & General merchandise,205,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
7ab1cc80-414f-4093-adbc-909a2ef2bf06,Inbound,Returns,Damaged,Have faith in coustomar ,51225ddc-aef3-4baa-89c4-78a581ca8ad4,23/07/2023 12:53,02/08/2023 09:54,02/08/2023 10:18,02-Aug-23,JHUMRI TELAIYA,Books & General merchandise,555,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
f3678ac2-abb8-436e-919f-2cb855653602,Inbound,Order Related,Installation/demo,One side nit warning ,d8f04ae9-5044-4608-a642-cf8857d344d1,,02/08/2023 10:04,02/08/2023 19:36,02-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
8d44b425-5469-42ff-86e4-b64860edbabf,Inbound,Order Related,Order status enquiry,,1e3048d6-d7a0-4ad1-9716-3f09554734cd,,02/08/2023 12:28,02/08/2023 12:29,02-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2e384a3a-fbaf-4178-b540-8682e93546af,Inbound,Order Related,Delayed,,159f4c9f-e156-4c48-aa2b-790d5d03f78f,,02/08/2023 19:35,02/08/2023 19:35,02-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
69177dbb-0494-42ff-80c5-a021c78d5a64,Inbound,Order Related,Installation/demo,,cb6feab9-8f8b-459d-8634-dab0c5811930,,02/08/2023 20:05,02/08/2023 20:06,02-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
0fd44e46-189e-48bf-87b3-f455cf64612b,Inbound,Cancellation,Not Needed,,e020f11b-62e5-4d76-ad57-e981ad7278b9,30/07/2023 23:15,31/07/2023 13:47,02/08/2023 09:40,02-Aug-23,CUTTACK,Mobile,19999,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
1c7d51bb-7ecc-4f09-a7b4-87a9cb0a5fed,Inbound,Refund Related,Refund Enquiry,They put my call on hold but after sometime they disconnected without any information.,534f8b51-fc32-4698-a0ee-e2054e5e7425,,02/08/2023 12:12,02/08/2023 12:16,02-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
0fff8073-f479-4924-9a99-82fa4fa17395,Inbound,Returns,Reverse Pickup Enquiry,Please solve the queries,9c85b585-7bbf-487c-a4f4-a2f172e5433a,,02/08/2023 14:19,02/08/2023 14:21,02-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
c2507b75-80a4-4369-96d3-82bd8838b4b6,Inbound,Returns,Service Centres Related,,5cb1637f-bbe5-4c49-9a30-c01098f8a381,,02/08/2023 14:49,02/08/2023 14:50,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
20205171-04cf-4b11-9acb-c409f2aa777b,Inbound,Refund Related,Refund Enquiry,,22469a1b-3777-49f3-83e7-094c2b504821,,02/08/2023 10:32,02/08/2023 10:45,02-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
0329c2d8-c9a2-40f2-bc27-4246f11683bf,Inbound,Returns,Reverse Pickup Enquiry,,95354f0c-7fa6-41e9-80ef-46838bfd1f82,,02/08/2023 14:34,02/08/2023 16:52,02-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
fe76ab08-32d9-4100-a5bf-60275c7d2195,Outcall,Order Related,Delayed,,f0634d2e-2423-413a-9732-844b03ea9900,23/07/2023 05:09,01/08/2023 12:53,01/08/2023 12:58,01-Aug-23,JAJPUR ROAD,Books & General merchandise,175,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
96877f4e-99b7-4213-8dcc-995087200488,Email,Payments related,Card/EMI,,885f92e6-ce13-4333-a8db-64e8fb39804d,06/07/2023 11:23,01/08/2023 20:11,01/08/2023 20:15,01-Aug-23,HYDERABAD,Mobile,23999,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
7e0e9f74-e956-4fd0-a45c-c8de6bb3fbc3,Inbound,Returns,Reverse Pickup Enquiry,No,a2ee455f-07db-42a0-8404-dee5c4aeaa23,,01/08/2023 18:12,01/08/2023 18:13,01-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,1
fd4f474d-877c-40f0-b147-84d6c509eea9,Outcall,Returns,Return request,,4fd87e3c-0496-465a-9a35-bc12a737843e,,02/08/2023 19:20,02/08/2023 19:35,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,4
e3e3b103-78a5-44b7-a1e7-6bf066edd0d9,Inbound,Returns,Reverse Pickup Enquiry,,a2675cc6-9b16-4b38-8a9b-24a166dc9374,,01/08/2023 17:04,01/08/2023 17:10,01-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,1
f24db2de-2f54-46ba-a4e1-80aea8938bb0,Inbound,Order Related,Installation/demo,,2b8d5bfd-f298-4437-b046-1f98fd528f73,,01/08/2023 20:09,01/08/2023 20:39,01-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
d6d2ab15-be19-4128-bf2c-af9033a947a9,Inbound,Returns,Reverse Pickup Enquiry,,fb50d6ad-3655-4ed7-949c-153aa0a2e7c6,,01/08/2023 22:34,01/08/2023 23:09,01-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,3
17889c20-249f-4728-8bf6-39529a1eccea,Email,Order Related,Delayed,,88ac6a5e-638a-4922-a71a-70f50dcce080,07/07/2023 21:29,02/08/2023 11:45,02/08/2023 11:46,02-Aug-23,JHANSI,Home,685,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
097f05b6-aec2-4a6c-bc64-a18949e7ca7e,Inbound,Order Related,Delayed,She is very good. If she need to switch the job ask her to contact me.,5541fe5d-7f89-41c7-8ae6-015fc804873b,22/07/2023 19:29,01/08/2023 11:58,01/08/2023 11:58,01-Aug-23,BHIWANDI,Home,384,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
2ab948f1-c822-484c-a019-69f59968ae02,Inbound,Order Related,Delayed,Item are too delay of delivery date,03a619ff-52e1-4337-a097-83d267759be3,29/07/2023 18:15,01/08/2023 21:50,01/08/2023 21:54,01-Aug-23,HYDERABAD,Mobile,10499,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
21d7ac1e-2adb-4967-ab00-0d52263ceef7,Outcall,Refund Related,Refund Related Issues,10 days order not supply &no payment refund,b3259c6c-c193-4393-884c-858df0cdcf98,,01/08/2023 08:41,01/08/2023 09:07,01-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
243ab853-10a5-459e-a5e8-0a706c0eadfd,Inbound,Product Queries,Product Specific Information,Best ,b1c264da-dc9a-4d32-abf9-3ff65cc4ebf1,,02/08/2023 14:17,02/08/2023 14:24,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
5a3d372d-dbef-45e8-8632-6520b2ae36a3,Inbound,Returns,Reverse Pickup Enquiry,,a880caf0-42c2-491f-ae1b-a5ab8f3ae084,,02/08/2023 16:55,02/08/2023 16:56,02-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
0e8cc4de-5fbe-49e5-8601-49e5197e7355,Inbound,Order Related,Installation/demo,"Idiotic customer care executives, no solution from your end since April 28 th, call disconnected from the executive end",54971eb7-11f0-4e2a-83d3-94a6bc09167f,,01/08/2023 18:14,01/08/2023 18:30,01-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
f403f31c-a7a4-4aea-b806-c13678ef1244,Inbound,Returns,Reverse Pickup Enquiry,,37806e54-f303-447f-af45-d1f420f4ad37,24/07/2023 14:21,31/07/2023 19:38,01/08/2023 10:36,01-Aug-23,BHUBANESWAR,LifeStyle,165,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
7ada89b7-507d-4114-b3a2-2380afcccda1,Outcall,Shopzilla Related,General Enquiry,My issue paylater bill not submited so i talk customer  suppprt nd my issue solve in just min thnx Shopzilla,f3b7521c-98d6-41d0-950b-86b7ed9c4b33,,02/08/2023 08:51,02/08/2023 08:53,02-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
562aa053-4203-40d0-b3b2-72b60c45166b,Inbound,Product Queries,Product Specific Information,Problems and concern's Good Understanding and solved.,9ab78d48-49ae-4440-b6ef-54c186996e2e,,31/07/2023 16:06,01/08/2023 06:04,01-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,4
53886d19-56af-4c93-9789-8d39968da3f7,Inbound,Order Related,Delayed,,8a95394b-519d-466f-a2fc-e221ecd16b63,,01/08/2023 06:59,01/08/2023 07:03,01-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
77d026e4-82e2-478c-9929-08e1c1bac56c,Inbound,Order Related,Invoice request,,bf838b4a-12d4-4a22-b153-b08854c6fdc2,,01/08/2023 07:43,01/08/2023 07:56,01-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
5270ecdc-b9ab-4694-a6ba-2c0e2538f476,Email,Refund Related,Refund Enquiry,,eda6ced8-4439-4259-94e1-7a9406b45c19,,01/08/2023 09:45,01/08/2023 09:46,01-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
0e1ca3a1-012c-4782-a8f3-cdd6c7fbe524,Inbound,Order Related,Order status enquiry,,b5351b18-32c8-4afd-b1a2-cda7ed370d68,,02/08/2023 20:00,02/08/2023 20:02,02-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
405c55a5-691e-4306-af96-492a5fbc9686,Inbound,Returns,Wrong,,3824d43e-92ec-473e-8623-9346a5089b58,,01/08/2023 21:10,01/08/2023 21:11,01-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
8bc6c608-ac7b-441c-ac3c-b0320f8381e5,Inbound,Returns,Reverse Pickup Enquiry,My problem is not yet solved ,949a502a-fdaf-46b8-9b01-cfe16752659e,,01/08/2023 21:51,01/08/2023 21:56,01-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,3
6ecd735d-e8fc-4956-8f91-b4aa42cb0d58,Outcall,Returns,Reverse Pickup Enquiry,,cd9ae7f8-f5dd-4233-8bfd-e2a0211b6126,,02/08/2023 20:01,02/08/2023 20:04,02-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
04672e27-29aa-4699-a5dd-c3d82e75d443,Outcall,Returns,Reverse Pickup Enquiry,,2101b0a6-43a0-4e6d-a811-6f80190cd6ee,14/07/2023 14:15,02/08/2023 07:28,02/08/2023 12:23,02-Aug-23,DIMAPUR,LifeStyle,299,,Melissa West,William Park,John Smith,31-60,Morning,5
ae91f703-9e80-4ada-b199-ef7f164335c9,Inbound,Returns,Reverse Pickup Enquiry,"I ordered a sleeper which was delivered on 22nd july after that i didn't like its quality so i refunded the last date to pick up the product after refund was 25th july but my product didn't get picked up till 31st july.  And I was consoled to wait only 24 hours for 5 days after talking to the costumer care, even after that no one came for pickup, I felt very sad seeing the return policy of Shopzilla.  That's why I canceled myself last night, first time this happened to me ??",f2f7044b-17b2-46ad-a1d8-4ad98ca43665,18/07/2023 19:55,30/07/2023 08:53,01/08/2023 08:13,01-Aug-23,BETTIAH,LifeStyle,349,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
b5825d8a-9382-421c-ab3e-c80d2cc17fcf,Outcall,Returns,Reverse Pickup Enquiry,Awful customer support ever,2be868cd-a947-4f22-bfa9-83ef2f25a8ac,14/07/2023 03:29,02/08/2023 14:08,02/08/2023 14:19,02-Aug-23,SRINAGAR,LifeStyle,286,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
7b24b7c8-a015-41e7-844e-4f4419110b19,Inbound,Returns,Fraudulent User,,72fdb297-8078-4ae0-a276-aac360f88c4b,,01/08/2023 14:43,01/08/2023 14:55,01-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
8bc0275c-fdaf-40db-a0fe-ff34acc0bfc6,Inbound,Returns,Wrong,,3d9b0ecd-0e58-48a6-8de1-77ac3d9cd7fe,,02/08/2023 12:11,02/08/2023 12:12,02-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
461829aa-772a-4fcb-b26b-27532ac1d6e1,Inbound,Returns,Fraudulent User,,78208b47-899a-4273-8488-55c6cf600c30,,02/08/2023 17:15,02/08/2023 17:19,02-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
0ca36367-7680-4b1a-9ccb-3bc2c8e08707,Outcall,Order Related,Delayed,Good job ??,5e4458a2-baca-415b-90e0-fca31147686b,,02/08/2023 19:10,02/08/2023 19:18,02-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
47add826-7ed4-4c77-81b6-d05b8d167788,Inbound,Order Related,Order status enquiry,,84c82ee3-e960-4703-8cf7-872465cbeda6,28/07/2023 08:18,01/08/2023 17:58,01/08/2023 18:49,01-Aug-23,VIDISHA,Books & General merchandise,755,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
1fb5aec3-577f-4f0b-8d66-590f6ad6ddd8,Inbound,Returns,Fraudulent User,,b348386b-a4d7-4467-8a1d-a76b711a6834,,02/08/2023 01:08,02/08/2023 01:19,02-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
59a96a82-ce8d-43c7-a6a9-53df5d588f12,Inbound,Order Related,Invoice request,,50ac4191-79c7-42f3-8fb6-e5868dae13a2,15/07/2023 14:29,01/08/2023 17:57,01/08/2023 17:58,01-Aug-23,BILASPUR,Electronics,108490,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2f1c3ccf-e547-48d6-8769-8f6d5abbbb24,Inbound,Returns,Return request,,74214472-0d71-4c91-b513-467eaf531647,29/07/2023 00:06,01/08/2023 09:15,01/08/2023 09:18,01-Aug-23,LUCKNOW,Electronics,1699,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4d711c43-5379-42a3-933e-0403a6174195,Inbound,Order Related,Order status enquiry,,4b188e46-7ea1-4dcb-b831-b6d8c2315a76,,01/08/2023 12:01,01/08/2023 12:06,01-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3d169456-403f-4235-bc28-892e7923c98f,Inbound,Returns,Missing,,043806a3-bfed-4ff3-b307-5b558b95d5fe,,01/08/2023 16:14,01/08/2023 16:17,01-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
b982cab0-b990-4c5d-b655-8e4fae6640df,Inbound,Refund Related,Refund Related Issues,,79cacb8f-ad72-472e-8621-db2ceea3aedb,,02/08/2023 05:01,02/08/2023 05:05,02-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,4
df05afa2-2086-4f93-9d9d-05baef75c116,Inbound,Returns,Reverse Pickup Enquiry,,0670f928-226e-4524-bc17-a4452863143f,,02/08/2023 19:08,02/08/2023 20:55,02-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
03ab49a5-fc68-4773-aace-abc3653e4325,Inbound,Product Queries,Product Specific Information,,cb4b9115-6d3f-4938-981c-412f6d4c739b,,01/08/2023 11:01,01/08/2023 11:11,01-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fa759242-bffc-4ccc-8794-ab98b4189376,Inbound,Payments related,Payment related Queries,,f1298517-4a7b-4b14-b290-0aa893dbab4d,,01/08/2023 22:40,01/08/2023 23:01,01-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
097ac60d-195b-4302-9195-c60f594f92c2,Inbound,Order Related,Order status enquiry,,4042a9d3-cdcc-43b4-994a-6feef6454997,,02/08/2023 16:00,02/08/2023 16:04,02-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
4e9bc0f3-e7a4-4b57-9dca-25568ad03a4a,Inbound,Returns,Reverse Pickup Enquiry,Happy ,30f67483-70e0-4867-af9c-3295e81de565,,01/08/2023 18:34,01/08/2023 18:53,01-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c4906244-b98b-4961-bd8b-721bd8fbeec1,Outcall,Cancellation,Return cancellation,  happy costumer support ,f31eaea1-b18c-4c67-85f1-0f91ed2ded83,,01/08/2023 18:46,01/08/2023 18:56,01-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
de327835-abf8-447f-8fab-ba532bb1be9e,Inbound,Returns,Product related Issues,,29be6cef-288a-4228-a146-23bce5f905fd,,02/08/2023 22:10,02/08/2023 22:11,02-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
4c9db950-04ce-47dc-83f8-2f6aab211290,Inbound,Product Queries,Product Specific Information,,0b709399-e760-444f-8bfe-8a7f60dcf72a,,31/07/2023 15:31,01/08/2023 08:45,01-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,1
9daf92d6-3101-470a-912a-e7f39f749a6a,Inbound,Feedback,UnProfessional Behaviour,,ca0c2ef3-f010-4e7e-9e95-832c290c4e2b,,01/08/2023 18:05,01/08/2023 18:08,01-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
1bcc137f-b2cc-4a81-b3fa-38a30fba4292,Outcall,Refund Related,Refund Related Issues,,1bfa8b0c-28ef-429a-a339-071dfbe54d4a,,01/08/2023 21:57,01/08/2023 21:59,01-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
cf08d537-1ace-4639-a685-b4b4c5251d3d,Outcall,Order Related,Delayed,U cal display ur customers support number4 help any customers problem But no display customers care number,a8b0bc4c-6a86-4951-8dcb-e88fdcc6a72c,26/07/2023 20:13,31/07/2023 19:46,01/08/2023 11:16,01-Aug-23,PURNIA,Mobile,9999,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
ed280cbf-79ad-4487-b0fe-7a864fdc799e,Inbound,Cancellation,Not Needed,,cc85c1d8-1863-4fcd-9490-f7c878dd7798,29/07/2023 14:53,31/07/2023 18:04,01/08/2023 01:11,01-Aug-23,KOLKATA,Books & General merchandise,64,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
d1c9d849-88a6-4ec1-90e6-ba6a6b6862d7,Email,Returns,Reverse Pickup Enquiry,,d8a0a447-ec92-4859-a988-3997ec5331ca,16/07/2023 19:10,01/08/2023 13:03,01/08/2023 14:35,01-Aug-23,MIRZAPUR,Electronics,332,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
a77af3a3-2481-4a3c-b18c-8f1f1c18d4ba,Inbound,Returns,Reverse Pickup Enquiry,After delivery of the product take responsibility of the items.,b27de8f6-cd18-4b2f-8652-eeed428f0016,,01/08/2023 06:30,01/08/2023 10:32,01-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
390cba2b-89d1-4a05-8dc5-9d815102d1c0,Inbound,Shopzilla Related,General Enquiry,Interaction was awesome but policy is very bad can't unblock my account pay later,242aa5e7-70e3-41f7-9bb4-0969bf67a2a9,,01/08/2023 14:56,01/08/2023 15:01,01-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
4970ddcb-bbc1-41eb-8f0e-a6c1a72a118d,Inbound,Feedback,UnProfessional Behaviour,,fd3ea8f6-e9cb-4b91-87fd-ab99b717e184,,01/08/2023 18:31,01/08/2023 18:32,01-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
4d81ba9e-d766-44f4-a326-7335e3e82417,Inbound,Order Related,Installation/demo,,a8065d3a-c27d-4f7a-b21a-808dfe62b9e0,,02/08/2023 09:12,02/08/2023 10:38,02-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
86237b51-1108-4eed-8843-c1fe303af59b,Inbound,Returns,Reverse Pickup Enquiry,,fa83cafa-43ad-4809-ad4a-5f31aa52ec9a,,02/08/2023 16:18,02/08/2023 16:23,02-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
c146c04b-88d5-4d96-8cb8-f8bb5d58492f,Outcall,Returns,Reverse Pickup Enquiry,,1049cbaa-c61a-49b9-8de0-e7f69b772aa8,,02/08/2023 19:34,02/08/2023 19:39,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
3a948fb2-1e60-4994-a264-75051acc42b2,Inbound,Order Related,Delayed,,3827f850-b11d-4e4c-be75-1572471619b8,16/07/2023 10:03,01/08/2023 10:02,01/08/2023 10:03,01-Aug-23,MADHUBANI,Furniture,7499,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
35379f87-9aec-4243-99e0-484707a50e01,Inbound,Returns,Exchange / Replacement,,52795f61-041d-4db1-96ad-d1bb27cb3fa3,15/07/2023 22:03,01/08/2023 08:48,01/08/2023 11:15,01-Aug-23,GHAZIABAD,Mobile,47999,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
a31d4218-7e34-402d-8311-cde1f4315750,Inbound,Returns,Reverse Pickup Enquiry,,c54a61a4-85d1-45b3-81b1-7f330ef948c3,13/07/2023 22:32,01/08/2023 17:01,01/08/2023 17:03,01-Aug-23,AMBAD,Electronics,199,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,1
5395b948-faf4-4512-a732-ae6a794b242a,Inbound,Shopzilla Related,General Enquiry,Reduce time,b88c83c4-0973-4ed6-b977-fd49229a5413,,02/08/2023 11:06,02/08/2023 11:10,02-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,3
2f631d45-ad04-4493-a365-39da0921fb6c,Inbound,Refund Related,Refund Enquiry,,4ad3ee74-c720-47ed-9ff2-6c5a328e3222,,02/08/2023 14:57,02/08/2023 14:58,02-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
0e685e27-409c-4de9-a4b2-823569331685,Inbound,Cancellation,Not Needed,,a5943b6c-14e4-42cd-8f93-e7a279365797,22/07/2023 12:59,01/08/2023 15:57,01/08/2023 15:59,01-Aug-23,KHAMGAON,Mobile,32999,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9d94e650-f2c5-450e-8d00-231945c2f997,Inbound,Returns,Fraudulent User,,45b45607-cdf9-4927-8225-67454cfcec26,18/07/2023 14:14,01/08/2023 15:43,01/08/2023 15:55,01-Aug-23,AMRAOTI,Home Appliences,31490,,William Hall,Isabella Wong,John Smith,>90,Morning,4
02c4fd51-961b-43fa-b0fb-417a0f08e832,Inbound,Order Related,Delayed,,e9d075dc-c413-42d9-b926-2f14c866d319,24/07/2023 20:09,01/08/2023 09:38,01/08/2023 09:42,01-Aug-23,SRIPERUMBUDUR,LifeStyle,3034,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
b65f1951-e07e-4507-93bf-ef748803c30d,Inbound,Returns,Reverse Pickup Enquiry,,0fbf6e96-ed80-441a-bcc1-ed748ddf9d62,,02/08/2023 06:59,02/08/2023 11:45,02-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
7651bf25-29fc-4423-accc-e293dd4cbea8,Outcall,Product Queries,Product Specific Information,Kindly resolve all of your server related issues to help with real time data.,5975e4c4-20e2-458a-a81f-c67ba8537157,,02/08/2023 07:18,02/08/2023 07:22,02-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
b4c03bad-82dd-493e-84f1-ddb339528848,Inbound,Shopzilla Related,Shopzila Premium Related,,18412540-3a0d-42ab-af6d-1bcd70964747,,02/08/2023 08:26,02/08/2023 08:51,02-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
de401149-5e21-4389-abde-1939e16148be,Inbound,Returns,Reverse Pickup Enquiry,,6bc0cd62-9cb0-4878-ac06-ec102e89d57e,,02/08/2023 14:08,02/08/2023 14:15,02-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
20484924-32ab-4172-ac8b-b721c4fc4522,Inbound,Feedback,UnProfessional Behaviour,,c3f201ae-8842-4ff8-bd56-099540af9b47,,02/08/2023 18:50,02/08/2023 22:40,02-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
4887d01d-25ad-494d-a3ba-6942dd24ed83,Inbound,Returns,Reverse Pickup Enquiry,Very good,b2a76d88-f6e8-4f35-bb0f-716f7bba4755,20/07/2023 18:07,02/08/2023 14:53,02/08/2023 21:08,02-Aug-23,BASTI,Books & General merchandise,440,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
2388fef4-b71e-4912-b212-43ab7ed60b4e,Inbound,Returns,Reverse Pickup Enquiry,,8dbfe168-6aa3-4845-bea0-201f9ed6e245,,01/08/2023 16:32,01/08/2023 16:47,01-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
a9b7bb9f-56ad-475b-91ae-def6eed92541,Inbound,Order Related,Invoice request,Make it easy to reach to executive ,79e4ed71-6cd6-4d8f-a8e7-6a72e6c0a7e6,,02/08/2023 13:33,02/08/2023 13:36,02-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
40969db5-2e1d-4c46-b398-c566a3490009,Outcall,Order Related,Delayed,Excellent service ??,4c8a2373-0847-4577-baa1-39ce393fc013,19/07/2023 20:23,02/08/2023 09:50,02/08/2023 09:51,02-Aug-23,NALGONDA,Home Appliences,1808,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
efe5ca44-a863-4040-aab3-16b43d7220aa,Inbound,Order Related,Order status enquiry,,3cde7088-19b3-4847-8989-ad740f0ca5fd,27/07/2023 08:23,01/08/2023 10:27,01/08/2023 10:27,01-Aug-23,BARMER,Electronics,699,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
3f1acdb8-7414-445f-a8d1-553681d82201,Outcall,Returns,Reverse Pickup Enquiry,,ec0d2b81-a3e2-4969-9318-2c9c36f463d0,,01/08/2023 13:06,01/08/2023 13:08,01-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3a1b6fc5-df2b-46fd-8214-817473db18f9,Inbound,Returns,Reverse Pickup Enquiry,,425807b7-ed33-4ef8-b0da-9a7f59d694e6,,01/08/2023 19:25,01/08/2023 23:34,01-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
3b7b4dd5-f639-411d-a0d1-6fd581ba0d0a,Outcall,Returns,Reverse Pickup Enquiry,,466a9e36-80d6-46e8-a815-646a51cd1167,,02/08/2023 17:49,02/08/2023 17:51,02-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
12330047-ebc8-40ab-8153-0d4bef8bee86,Inbound,Order Related,Delayed,,51032a5f-f6c8-4ffc-ac5e-df5381e15415,,02/08/2023 19:48,02/08/2023 19:52,02-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,4
cb8d0a4d-4c9c-4b21-88e9-42e8f16430a6,Inbound,Order Related,Delayed,,29f71532-7e1e-493f-9a1c-239d1e7f37ec,17/07/2023 03:55,01/08/2023 15:27,01/08/2023 16:24,01-Aug-23,HYDERABAD,LifeStyle,1094,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
b44ece7f-ccbb-4b71-8d79-cd607ddd6ea4,Email,Order Related,Delayed,,b12a1779-7214-4e55-b6c3-36d13bc4cfa3,26/07/2023 10:43,02/08/2023 09:56,02/08/2023 09:59,02-Aug-23,MADHUBANI,Home Appliences,1849,,Joseph Smith,William Park,John Smith,31-60,Morning,5
06d65c88-7872-4aba-9df5-44a0bae26fb9,Inbound,Order Related,Order status enquiry,,9bef6381-4cd9-45d5-9713-17c02734ec62,,01/08/2023 12:17,02/08/2023 08:20,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
40d0f3be-ede9-40e9-bcaa-90b3e63e4227,Inbound,Feedback,UnProfessional Behaviour,,7e6560ca-767c-4ea7-97b9-d3479b599d28,,02/08/2023 19:50,02/08/2023 19:55,02-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
e3d46e00-5cca-43c1-b8b7-8cb2ab3d2abd,Inbound,Returns,Return request,poor customer service,a8507b0a-ceb3-406c-8ad0-d8f88db58b4a,,01/08/2023 19:04,01/08/2023 19:32,01-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
fb31ba22-56e5-45d6-82ca-3aa1d3dde1c2,Inbound,Order Related,Order status enquiry,,425cf9a6-5d08-4608-b1c6-cf861da3e7a3,,02/08/2023 10:49,02/08/2023 10:50,02-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
97673feb-9cb1-4014-ba46-b4df0fcbb29b,Inbound,Returns,Service Centres Related,,ced6206b-ca5f-4d64-8279-8a066c04785b,,02/08/2023 22:30,02/08/2023 22:34,02-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
44310cde-83d6-4e1c-b9fa-d16699714e4b,Inbound,Cancellation,Not Needed,,60db7bad-7c5a-416f-a1de-cb72dcad6491,21/07/2023 22:55,01/08/2023 07:09,01/08/2023 07:09,01-Aug-23,CHARKHI DADRI,Books & General merchandise,324,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
1c50e64b-6b94-493a-9f0d-a452e367a6f5,Inbound,Returns,Reverse Pickup Enquiry,,c0ed6f02-ab3c-44e4-9c57-dafd2e9ce1c7,,01/08/2023 20:31,01/08/2023 20:31,01-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
129e80c3-abfa-4666-848b-bb457babfd1c,Inbound,Refund Related,Refund Enquiry,,6e837286-1ea7-47c2-b8b1-11dbe1a077db,,02/08/2023 15:05,02/08/2023 15:08,02-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
7e6aa112-515e-48bd-9716-19452e9d90e5,Outcall,Order Related,Invoice request,Happy,95807588-96fc-44cb-aa40-c30d239630a0,,02/08/2023 18:55,02/08/2023 18:59,02-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
7d82bba5-6a29-4005-b1cd-d78fca4042d3,Inbound,Order Related,Delayed,,03790c4a-9203-4476-8656-7f5a6c6707e3,24/07/2023 17:48,02/08/2023 17:18,02/08/2023 17:19,02-Aug-23,TIRUPATI,Electronics,170,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
b036e1c5-8c10-4c7a-9a54-200cd8970194,Inbound,Order Related,Delayed,,c884789e-7076-46db-bee9-d4a7d2e2be8c,28/07/2023 07:24,01/08/2023 15:53,01/08/2023 15:58,01-Aug-23,AURANGABAD,Mobile,14999,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
7fb1e739-3b0b-4814-8a6e-98ac96554221,Inbound,Order Related,Order status enquiry,,716ca871-4f0c-432c-858c-02ded0b358ae,31/07/2023 21:11,31/07/2023 21:49,01/08/2023 10:11,01-Aug-23,LUCKNOW,Books & General merchandise,220,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
9a857ac7-03e4-4b53-9cac-095759205c5d,Inbound,Order Related,Delayed,,505a062a-d4cd-4bf3-8c98-6bf25fcb4462,,02/08/2023 19:05,02/08/2023 19:11,02-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
5da73647-2380-4232-b502-6026bc5e5e7c,Inbound,Shopzilla Related,General Enquiry,,4b4219df-6687-4718-a08f-a2b692e49659,,01/08/2023 23:22,01/08/2023 23:50,01-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
c7f1f115-7438-4feb-bbce-bf246554dfbe,Outcall,Order Related,Order status enquiry,Very good working ,da7b0997-b9b8-4073-b554-9c14e89bb001,,02/08/2023 08:07,02/08/2023 08:07,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
53e61e53-5c21-449a-86f1-006a4f11dd6c,Inbound,Returns,Reverse Pickup Enquiry,Make calling more accessible and easily approachable,35f2680d-9b66-4b9a-8586-e79183a16f38,,02/08/2023 09:11,02/08/2023 09:15,02-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
f3272c56-6041-4c92-8be9-b61ab109bbbd,Inbound,Returns,Reverse Pickup Enquiry,Everything is ok ??,5b37d6f4-edc0-4299-a7ef-83c7d45e7142,,02/08/2023 17:31,02/08/2023 18:01,02-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
84508f03-c2fb-4f38-ad34-a0cc060fbbb9,Outcall,Payments related,Online Payment Issues,peoblem not solve,f85c53ab-3021-4c84-b53f-2d17898421d1,,01/08/2023 23:11,02/08/2023 08:19,02-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,1
3fb882e9-136c-4969-94a5-b9733d80dd11,Inbound,Returns,Return request,,d20efa31-7d9d-4dfe-80d6-fe41006e42dc,,01/08/2023 12:16,01/08/2023 13:09,01-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
44702c45-e2ce-4c41-b76f-e62d38cad0c9,Inbound,Order Related,Installation/demo,,0b1daefd-a300-4fc5-a902-16fd62c5e2c9,,01/08/2023 14:56,01/08/2023 15:41,01-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,4
15a35a50-0fc7-4e30-848f-3803e9fd77f6,Inbound,Order Related,General Enquiry,,3bd717c1-23ad-4dbe-852f-0df30b6b4424,,02/08/2023 10:27,02/08/2023 11:04,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,4
c6720dcc-127e-4326-8761-b1f07d4b58b6,Outcall,Returns,Technician Visit,,d3904c3f-dcbf-48db-8cb7-ced4f4ec8dc9,,02/08/2023 13:50,02/08/2023 13:52,02-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
bbf84fbd-f082-4e64-9a49-0c5abd58ed6c,Outcall,Order Related,Delayed,,50ded6e5-0962-4235-b90e-97f671a3c323,26/07/2023 01:03,01/08/2023 17:26,01/08/2023 17:38,01-Aug-23,MUMBAI,LifeStyle,1511,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
9e6f405c-6fc5-42df-90ff-d2ea6d85767a,Inbound,Order Related,Delayed,Over all very good ,05f1c9fe-7107-4e9a-a92f-b73fc989600d,29/07/2023 00:35,01/08/2023 21:05,01/08/2023 21:05,01-Aug-23,KOLKATA,Books & General merchandise,156,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
70396492-af67-4b5f-a661-23927170ccad,Outcall,Returns,Damaged,Very good ,52ed517c-d432-4f36-9b7f-3399df84f22b,29/07/2023 22:22,31/07/2023 19:36,01/08/2023 08:40,01-Aug-23,NEW DELHI,Books & General merchandise,70,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
42ef81b5-5bb6-41b6-9742-2f625c780b51,Inbound,Feedback,UnProfessional Behaviour,,907751a6-d47c-44be-a44e-47fd336cd62f,,01/08/2023 10:30,01/08/2023 10:33,01-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c7c42ad0-9616-4bde-90ca-8554f1ac788c,Inbound,Returns,Return request,,49211d8f-1d06-41fd-a378-aa84fcd89048,,02/08/2023 13:21,02/08/2023 13:23,02-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
903f10eb-f413-423e-9ba7-45b797a6afc1,Inbound,Order Related,Invoice request,,9aaf52a8-8f6b-495a-b3f7-daeb34865eb1,,01/08/2023 11:29,01/08/2023 11:38,01-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
8dd5d801-618c-4d1a-8aa7-a238bc303948,Outcall,Returns,Reverse Pickup Enquiry,,08b0d8fd-33c1-42cf-be20-7530500c2b79,,02/08/2023 06:33,02/08/2023 06:35,02-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
3fc8fde1-cf7d-4d13-909d-8b5db705a11a,Inbound,Returns,Reverse Pickup Enquiry,,473f4cb1-4983-4316-ac67-d0e24f7d067d,17/07/2023 17:54,01/08/2023 15:24,01/08/2023 15:45,01-Aug-23,BHOPAL,Home Appliences,3580,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
933abc76-8058-4561-8dc8-087ae1153458,Inbound,Returns,Reverse Pickup Enquiry,,0dbe6d1f-f99f-451b-a1b0-d971a35b5b70,23/07/2023 14:05,29/07/2023 15:59,01/08/2023 08:25,01-Aug-23,KATIHAR,LifeStyle,199,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,3
0e1bea95-ee41-448b-a426-81c26bcd86e6,Inbound,Returns,Return request,,a383f165-62c1-4aee-9a69-55c35b309979,,01/08/2023 17:15,01/08/2023 17:22,01-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b6f71cec-c47d-441f-bf52-c15138b00e6d,Outcall,Refund Related,Refund Related Issues,,6f10f565-5883-455f-9088-d8fb95d489cc,,02/08/2023 08:40,02/08/2023 17:56,02-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1198e403-5749-4a5c-b46a-32793f9bbf56,Inbound,Returns,Reverse Pickup Enquiry,,aace50ca-85da-489e-ae44-8e9a04cf66ba,,02/08/2023 10:32,02/08/2023 10:37,02-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
bdd0a05d-4bcc-48e9-956a-fe7cabaefb36,Inbound,Returns,Missing,,48135c39-4322-496c-b4f6-7131e7c448f8,,02/08/2023 16:17,02/08/2023 16:21,02-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
08cc0c94-6f51-4938-aa7d-79a62cded1c7,Inbound,Returns,Fraudulent User,,91b5ee8f-9a71-40e7-902e-26a6db789ff7,,02/08/2023 17:30,02/08/2023 17:31,02-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
41365dfd-b6ba-4f72-9592-ebbf6d131cee,Inbound,Returns,Return request,,a1fb9cb4-854e-415c-8773-67f0dc1222dc,,02/08/2023 18:56,02/08/2023 23:27,02-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
52fc15b7-7ad3-4e35-b08c-627b1df157a1,Inbound,Order Related,Order status enquiry,Very good nice bro ,0b53d3eb-2561-4e22-b61d-d4e93f94b34d,,01/08/2023 16:37,01/08/2023 16:40,01-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
6b86426b-4b14-4f37-aa6a-07953b88c759,Inbound,Returns,Fraudulent User,,7fb5d87d-3845-4caa-b1d5-ffec599d30d5,,02/08/2023 17:20,02/08/2023 17:25,02-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
a6c92131-e830-4810-9d4e-4b495407ab9b,Inbound,Returns,Reverse Pickup Enquiry,,a8986fd9-cd83-4410-882a-d4adde3354f0,,01/08/2023 17:30,01/08/2023 17:31,01-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
2c2ae1d0-b9e3-44ce-837c-91760336f985,Inbound,Order Related,Installation/demo,,c8eb9df2-bb52-4462-a1f4-c4974daf89c1,,02/08/2023 07:33,02/08/2023 07:35,02-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
d8345b2a-2cd5-4804-9c2a-893cc521e370,Email,Refund Related,Refund Enquiry,Good support  ,8feaab50-ae61-4cd2-8099-e4364261455e,,02/08/2023 12:38,02/08/2023 13:12,02-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
9da4a34a-ad1d-4599-81fc-9148f0bf63b8,Outcall,Refund Related,Refund Related Issues,,466bcffd-081d-4449-b174-5117f7c08f8d,,02/08/2023 13:58,02/08/2023 13:58,02-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
ce21238e-6865-48de-ae89-ff2748d834ce,Inbound,Returns,Reverse Pickup Enquiry,,b8b56230-f8f4-442a-8953-1ecdbd8ac941,,02/08/2023 17:27,02/08/2023 17:35,02-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
39e814d5-3682-4da8-b9a8-212b7af90cbf,Email,Returns,Wrong,,eedaa554-1564-4b14-adf6-1d09e612cefb,25/07/2023 08:47,02/08/2023 15:05,02/08/2023 15:08,02-Aug-23,KHANDWA,Mobile,18999,,Melissa West,William Park,John Smith,31-60,Morning,5
833767e2-b20d-4dd6-b721-8be6f23643e5,Inbound,Order Related,Order status enquiry,,9faf1736-4751-490f-94da-8ed9831831cf,31/07/2023 14:48,01/08/2023 09:46,01/08/2023 10:29,01-Aug-23,MEDINIPUR,Mobile,29999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
abe1c116-c1e3-4969-b368-e0ae0d252337,Inbound,Shopzilla Related,Account updation,Good ,ebd3eabd-7637-437e-87ea-a2c45dc21b35,,01/08/2023 08:15,01/08/2023 08:19,01-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
7e8bdeb4-3be8-4b8e-83c4-1f10da0b0183,Inbound,Refund Related,COD Refund Details,,8d9c4f65-0501-4d94-97e4-79388290b3e1,,01/08/2023 16:30,01/08/2023 16:32,01-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,2
2a824176-769f-4cb4-8fc6-8862510b7321,Inbound,Returns,Reverse Pickup Enquiry,,f158447e-ae86-401c-a518-78f2daec9450,,02/08/2023 21:34,02/08/2023 21:55,02-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
3ff15932-39d3-4d56-86a6-a312d91fd91d,Inbound,Order Related,Delayed,,7d9c6f38-77c8-4c7c-b973-44b7209d6487,26/07/2023 16:55,01/08/2023 16:17,01/08/2023 16:24,01-Aug-23,AHMEDABAD,Mobile,14999,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,3
aa28149d-df80-4f85-b779-605d0b5841fc,Outcall,Onboarding related,Seller onboarding,Bist gadnig ,910775cd-78b7-411b-843a-c73e93a7248c,,01/08/2023 14:50,01/08/2023 14:52,01-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
0b92457e-fd76-458c-8e0d-db7bf02356aa,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla team very good team ,d39a6e9b-8332-4707-8b17-676236a1563a,,01/08/2023 18:07,01/08/2023 19:51,01-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
43ad7b74-2014-4a39-868b-58ae7d059b6e,Inbound,Order Related,Delayed,,09a86a3b-621f-4939-8075-47026d616f1f,23/07/2023 00:54,01/08/2023 18:25,01/08/2023 18:30,01-Aug-23,CHENNAI,Mobile,32999,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
c8fcffaa-5a24-469c-a26a-9d9096c5c688,Inbound,Order Related,Order status enquiry,Good ,6dfdab43-e3fe-4340-b53f-f1863b08255e,,01/08/2023 21:48,01/08/2023 21:49,01-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
8d530015-07df-4bab-9456-ddf631407696,Inbound,Shopzilla Related,General Enquiry,,97f7e9dc-b7ee-49a8-8438-28ffb96d140a,,01/08/2023 17:09,02/08/2023 10:52,02-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
181a1611-5e48-4c4e-8f56-a74a311f8fd5,Outcall,Order Related,Seller Cancelled Order,Failure is the only word for Shopzilla ,5c3d6998-b02c-4da7-a6de-ae91382a01d7,,02/08/2023 18:57,02/08/2023 19:12,02-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
ffdcf8e0-b6fc-4393-a40d-6fe558263954,Inbound,Returns,Fraudulent User,Very slow and lots of doubts the representative had. Many things on grocery doesn't get returned and only refund is available she said.,31b641a1-2270-4e51-b95d-4ead9bfab254,,01/08/2023 15:08,01/08/2023 15:15,01-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,3
b9eb391b-90b9-4068-9a44-aeb0004e1e1c,Inbound,Returns,Reverse Pickup Enquiry,Process gap in Executive,838cc204-6340-488f-9972-5a7f0cfb4c63,,01/08/2023 21:41,01/08/2023 21:42,01-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,1
f113eec9-62b3-4588-8c66-451e93547253,Inbound,Returns,Reverse Pickup Enquiry,,1a24e30f-4812-44ce-91d8-2ea705879c3d,,02/08/2023 11:05,02/08/2023 11:07,02-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
172f1f29-8f37-45d9-970c-1ec464b5f509,Outcall,Product Queries,Product Specific Information,,5203e89f-b712-4d79-81a7-d548dfefe79f,,02/08/2023 18:17,02/08/2023 18:18,02-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,3
640eaf52-cf7f-4e00-a3d7-222a566b9fc5,Outcall,Refund Related,Refund Related Issues,,c7ca56a7-e245-4133-8eaf-fcae437bf81c,,02/08/2023 20:15,02/08/2023 20:16,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f89bc021-404f-4525-a54b-c914181b797e,Inbound,Feedback,UnProfessional Behaviour,,ab6ce533-7b0f-466f-be68-7df0e2daed17,05/07/2023 20:37,01/08/2023 12:38,01/08/2023 12:40,01-Aug-23,DURGAPUR,Books & General merchandise,220,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,4
4428d8bb-5ef3-45fc-bb10-283f1d03e465,Inbound,Returns,Fraudulent User,,c7e013fb-9823-4317-86c6-da00eafb5466,30/07/2023 22:02,31/07/2023 20:42,01/08/2023 06:23,01-Aug-23,BHIWADI,Books & General merchandise,184,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
e706acea-4075-46bf-b790-4857cc5caf26,Inbound,Returns,Fraudulent User,,1601e3a9-ef4e-42d0-825c-c39c5b25606a,30/07/2023 00:20,31/07/2023 21:56,01/08/2023 09:06,01-Aug-23,AKOLA,Books & General merchandise,199,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
367373b3-3af7-4acf-9cdd-dbcfbec56825,Inbound,Product Queries,Product Specific Information,,a8f6d3aa-61bd-4083-bbbc-864630ebc6ee,,01/08/2023 00:17,01/08/2023 11:25,01-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
712f9c4a-9b2d-478e-b1b8-4c441aa966cc,Inbound,Returns,Fraudulent User,,2c79e22a-eccf-40f1-a6e2-b5806a427948,,01/08/2023 14:15,01/08/2023 17:41,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
2c6fba5b-fe9a-4890-9a83-c3d409242344,Outcall,Returns,Reverse Pickup Enquiry,Make sure correct orders get delivered ,f9b255ff-88a0-48d8-91c5-7f5bde667530,,01/08/2023 21:00,01/08/2023 21:34,01-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
617f5ea1-3f98-4abd-b196-9d5b913de6f6,Inbound,Product Queries,Product Specific Information,,0fea3a19-29e5-483a-8870-3794830513df,,02/08/2023 14:58,02/08/2023 15:13,02-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
a1f67791-1140-47b3-afb2-c51e8db7a01b,Outcall,Returns,Reverse Pickup Enquiry,,8f5cd5bc-1a29-4611-b5ab-a63339b90d0d,,02/08/2023 16:25,02/08/2023 16:26,02-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
e118167a-ad11-4d3b-802d-70edf0e994da,Inbound,Returns,Reverse Pickup Enquiry,,4e2ffe32-5724-47bc-ab71-a272a7bebd51,,02/08/2023 19:59,02/08/2023 20:00,02-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
a91eb49b-00b0-4350-8caa-8d25d464fb14,Inbound,Returns,Damaged,Thanks ,a39b4dc0-38a8-4f2d-bb39-e1bd990fdc49,,01/08/2023 12:30,01/08/2023 12:35,01-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6486659c-2697-498a-a5f7-284c7baf4812,Inbound,Order Related,Order status enquiry,,560f8005-ffbf-45fd-95a3-3cfc1aa27e46,,01/08/2023 16:19,01/08/2023 16:23,01-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
5b7525c3-cdfc-4465-a36b-f2e85a209c9a,Email,Order Related,Installation/demo,,6354b5f3-3179-428f-9bb8-76f5d70c6834,,02/08/2023 18:20,02/08/2023 18:26,02-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
095a9b11-9939-462d-b2cc-f5a023cfa4c7,Outcall,Returns,Exchange / Replacement,Not at all happy with Shopzilla worst experience till date.   your customer representative said that phone exchange cannot be done due logistics issue and reason is not mentioned. If problem is from Shopzilla end then why end consumer has to bear consequences. Need to improve customer service and transparency in policies,87f214fb-48c4-4bcd-8c3d-1c38e4b3628a,,02/08/2023 21:12,02/08/2023 22:39,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
9fce4e47-51b8-4ff0-9559-32540eec4f5d,Inbound,Cancellation,Not Needed,,d3da9305-e6c4-416d-afd7-013089e4a57d,,01/08/2023 06:59,01/08/2023 08:21,01-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
5f5a8b8d-fb99-49a2-9dc0-7cd06d7f8ee8,Inbound,Order Related,General Enquiry,,f884ce91-7a75-407d-8aed-e5f29d86d016,,01/08/2023 12:25,01/08/2023 12:30,01-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
995227c3-3c57-43b2-a0d0-eb79b76c7eb5,Inbound,Shopzilla Related,Account updation,,360993b1-3021-4143-84f4-1ba31f175cde,,01/08/2023 19:12,01/08/2023 19:13,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
4f0a365a-b561-4fdb-ba6a-cd909e26fb44,Outcall,Returns,Return request,,a926c5cb-a09c-4ba8-b622-b9bf81261203,,02/08/2023 10:47,02/08/2023 10:51,02-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,4
225c769c-f30a-491d-b189-028c5f01626b,Inbound,Returns,Service Centres Related,You may need to have frequent conversations with the new startups which are selling products on your platform. You may need to have track on their support / service related issues. ,888fa8c9-7881-45d7-80b6-74ef4c7dfb20,,02/08/2023 13:17,02/08/2023 13:17,02-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
fdc632e9-a2c7-41cf-9b8f-6468c89d3c22,Outcall,Returns,Reverse Pickup Enquiry,,ebd9194a-0120-4d75-95e9-23e08c05cd3e,,02/08/2023 13:44,02/08/2023 13:45,02-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,3
97ee206b-82ed-4453-a193-6b741f4fa504,Inbound,Order Related,Order status enquiry,Refund policy,251ed2fa-2262-4d15-b3e2-7b624f3b3a77,,02/08/2023 21:10,02/08/2023 21:12,02-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
80d4700c-dada-493a-a838-d45fe51c9ae9,Inbound,Returns,Reverse Pickup Enquiry,,fc411d94-15fc-4d8d-82e7-76ebe5bbc42f,03/07/2023 22:45,02/08/2023 17:01,02/08/2023 17:03,02-Aug-23,MUMBAI,Home Appliences,4999,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
2d235725-f471-4073-983a-8f92dd5251f1,Email,Returns,Product related Issues,,72bea5cc-0a26-4e48-ad9e-cf6fa40d0fb4,,02/08/2023 09:37,02/08/2023 09:38,02-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
8334fac9-1544-408d-a6e2-d20d72792bf9,Inbound,Order Related,Order status enquiry,,adce6135-753d-4307-bdc9-af9c45fafb57,,02/08/2023 20:02,02/08/2023 20:03,02-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d9120fbc-26b9-4cec-b906-2810cbdfb590,Inbound,Order Related,Delayed,"It will be good, if the customer support had a first hand information and provide to the customer immediately.",a8a5710f-852c-490a-bde5-12b7c3ecb39f,14/07/2023 15:53,02/08/2023 12:43,02/08/2023 12:47,02-Aug-23,VISHAKHAPATNAM,Home Appliences,899,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,4
ab4815bf-8bc6-4370-aed2-7e2c17cc3762,Inbound,Returns,Missing,,0d828deb-4c2b-48c9-a1cd-5277305b58e1,,01/08/2023 18:02,01/08/2023 18:07,01-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
035fd487-f0ff-468b-b462-36cfe5b62a5b,Outcall,Payments related,Payment related Queries,"The voice connectivity was extremely poor with a lot of echo, automatic repeat of words, digital disturbance noises & jitters.",db3e744c-33a3-480a-8ec6-6f84f204e8b7,,02/08/2023 12:24,02/08/2023 12:31,02-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
f5350e14-fdcb-4ad2-905b-042899e7eb6e,Outcall,Returns,Reverse Pickup Enquiry,,e12b5601-e16d-470a-a20d-5ee85406224a,,02/08/2023 18:00,02/08/2023 18:13,02-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
218f6694-0de7-41dd-acdb-36e116251830,Inbound,Order Related,Seller Cancelled Order,Very poor ,87594a23-3b3e-4603-af6e-112e71f354c5,,01/08/2023 10:14,01/08/2023 12:24,01-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
979627b5-e0d6-4e23-8c60-7210b9b6e2b3,Outcall,Returns,Reverse Pickup Enquiry,The executive was very polite and addressed all my concerns made sure to check-in and see if everything was resolved. It wasgood service. Thank you.,e11c72e4-e66a-4ea8-815a-67ff939ef125,,01/08/2023 19:26,01/08/2023 19:28,01-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a957f8fc-d84d-4db6-951f-e88cf5a6a8f7,Inbound,Returns,Return request,Outstanding ??,c6aa8767-ad34-4f45-92af-5ab8f4440ca0,16/07/2023 13:40,02/08/2023 11:55,02/08/2023 18:03,02-Aug-23,ALLAHABAD,Electronics,1499,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
aab52677-2141-49d5-a069-a628eefa1e7c,Inbound,Returns,Return request,Thank you for understanding my problem and give the solution on the same time?,65552d97-0d54-4493-8fa2-4cd0e85f9e26,25/07/2023 13:18,01/08/2023 10:43,01/08/2023 12:08,01-Aug-23,NEW DELHI,Home,164,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
353630e6-7fe9-4429-953f-ba7665687787,Inbound,Returns,Reverse Pickup Enquiry,,66a764c8-ad84-45f4-b09f-5b58ae809c8b,,02/08/2023 15:06,02/08/2023 15:08,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
49cca57b-c3d0-44cc-a5c1-807f9df3bb7b,Inbound,Returns,Return request,,9ee1d8ca-9f75-4c8b-9c73-9d9865da417d,,01/08/2023 20:03,01/08/2023 20:38,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c3b127ba-bcf6-4215-b6d1-7cca6dfedabe,Outcall,Order Related,Customer Requested Modifications,,180047a9-521c-4320-8faf-ddb372d1f645,,02/08/2023 09:05,02/08/2023 13:51,02-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
697e4978-65e9-4863-bb8a-48b4abdb948c,Inbound,Order Related,Delayed,"Very helpful agent , the Team Managers should get more agent like her ",87db1f07-dead-4b18-b058-644a48ddd089,26/07/2023 22:52,02/08/2023 05:24,02/08/2023 05:40,02-Aug-23,ULHASNAGAR,LifeStyle,679,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
3ed9c3f5-3183-4aba-b025-92f5287c5ea2,Email,Returns,Wrong,,fcdc8b38-66e5-4c9d-9763-9f634875e114,16/07/2023 15:44,02/08/2023 13:40,02/08/2023 14:02,02-Aug-23,AJMER,LifeStyle,359,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
b029dd0e-47ca-405d-9434-98bafc559e62,Inbound,Order Related,Order status enquiry,,19e16a47-7f37-4b83-9fc4-d827575665ef,,01/08/2023 17:41,01/08/2023 17:43,01-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
e45d29a6-44ae-44b2-b88b-c4e7168b29b3,Inbound,Returns,Reverse Pickup Enquiry,,7d57cc3e-907d-4633-bcbc-06c7a70a203d,,01/08/2023 15:13,01/08/2023 15:14,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,3
12658e0d-6258-46aa-9699-6c88ec494eb2,Inbound,Order Related,Installation/demo,,d5d188f1-c3b0-4b78-8859-df1311c277b1,,01/08/2023 23:21,02/08/2023 08:04,02-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,4
817b40a9-a2ad-4a77-b3dc-b94479f68a7d,Outcall,Returns,Return request,,682e90cf-fdae-47c4-b332-fa721851ef53,,02/08/2023 08:50,02/08/2023 08:52,02-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
d4a9b9ac-1856-4906-9669-46a59d689cb3,Inbound,Returns,Fraudulent User,While any issue we need to contact customer service it's be busy ..pls be in app itself to ....it's be very easy and comfortable ,ef515da7-f16b-4e63-ba1b-46b23519cc70,,02/08/2023 21:48,02/08/2023 21:58,02-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
511843c3-1297-474a-9255-11b1a15641d9,Inbound,Order Related,Delayed,wrong product delivered.  i am scared to make further orders on Shopzilla.,ba859fa1-bff3-4035-b7ad-f8860b9b10ef,,02/08/2023 13:30,02/08/2023 13:32,02-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
38da3616-4930-4274-89a2-70a1c7ffe6ce,Email,Returns,Fraudulent User,,3f8d2e1b-40fe-4863-962d-d2e0d1372819,,02/08/2023 07:48,02/08/2023 09:07,02-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,1
0e0e53bf-ed1b-4a0f-b672-e4e11a5bd4d3,Inbound,Returns,Return request,,df912f92-6062-4a34-a7d6-f522cb16803f,,02/08/2023 15:05,02/08/2023 15:26,02-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
112dd037-c38d-4f9b-a234-530a3a8ad200,Inbound,Returns,Reverse Pickup Enquiry,,84fd82f5-44ab-4712-8d71-af55df3e06f6,,02/08/2023 12:02,02/08/2023 12:08,02-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
50924df8-c9a3-4449-a3c9-9ab11980d140,Inbound,Returns,Reverse Pickup Enquiry,,bff60921-d6de-4640-99a9-e8c0c3bca448,,02/08/2023 13:22,02/08/2023 13:23,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
03a43769-740e-4b4a-9827-c34fd31559ed,Inbound,Returns,Reverse Pickup Enquiry,,a4d67a83-3718-4f1f-822a-a59547baa961,,02/08/2023 15:40,02/08/2023 18:08,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
aa8218ca-a564-48b7-9139-dfad48564a97,Inbound,Order Related,Delayed,,93268a87-e537-4024-9da4-932acab3e1b7,23/07/2023 23:02,01/08/2023 21:17,01/08/2023 21:21,01-Aug-23,NAVI MUMBAI,Home,1575,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
25cf8f0b-3823-4e13-91d1-c2022078a389,Inbound,Returns,Return request,,9e7e85fe-b771-40f9-8c84-243972bd7fe4,,01/08/2023 08:23,01/08/2023 08:52,01-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
e308f827-6284-4232-a685-ffca03d361d1,Inbound,Order Related,Order status enquiry,,7e546fc0-5d6b-4926-b259-8391b03029af,,01/08/2023 10:57,01/08/2023 10:59,01-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
c2ffd70e-732e-46c3-bf34-400c8a6b806b,Inbound,Cancellation,Not Needed,,1b106a29-e4c2-4f87-8287-39bfe8810052,,01/08/2023 12:27,01/08/2023 12:28,01-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
f8cefccb-b8c0-4d06-a913-a98d32283d78,Inbound,Order Related,Delayed,,e087df11-63da-4496-a14b-9b4742cd6bc7,,02/08/2023 21:19,02/08/2023 21:21,02-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
1394fa16-1824-45ef-b5e4-094532e6ce71,Inbound,Returns,Reverse Pickup Enquiry,,97e0bb88-d71e-4c18-9ca8-2af831630c4b,,02/08/2023 21:02,02/08/2023 21:06,02-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
f2e1fc4f-06f5-43bb-8a00-e7fb0a184356,Inbound,Order Related,Delayed,,eea42de8-fe7f-4812-aa9d-eb4a4f6c1c6c,16/07/2023 15:22,01/08/2023 21:07,01/08/2023 21:11,01-Aug-23,JODHPUR,Electronics,999,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
b701d2a5-4f66-42fb-9e21-97f5e09b3e5f,Inbound,Returns,Reverse Pickup Enquiry,,d50b8bec-c08f-4c4b-a552-0e92e3990831,,02/08/2023 09:51,02/08/2023 09:53,02-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
a3e34611-1b76-4ad6-8788-9d158db6f1df,Inbound,Product Queries,Product Specific Information,Well ? done,3790875e-91e8-4444-b612-81d3af3a7a78,,02/08/2023 10:08,02/08/2023 10:10,02-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
68b194eb-4771-4e2e-8c57-1f5c0f2cd44f,Outcall,Refund Related,Refund Related Issues,,e2dbe33a-7ac1-4d73-9b58-309b43b86a9b,18/03/2023 19:18,01/08/2023 09:16,01/08/2023 09:26,01-Aug-23,HATTA,Home,2184,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
4eb73631-a2cb-4705-90fd-1701e90810f8,Inbound,Order Related,Seller Cancelled Order,,516de402-5d02-481b-a0c8-c19c1cb3e370,,02/08/2023 08:50,02/08/2023 13:33,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a755e881-7110-4b20-981d-a34758d44d1b,Inbound,Cancellation,Not Needed,,f8fb8f1a-6600-4d8a-bc13-abd797c68af6,29/07/2023 21:17,01/08/2023 11:26,01/08/2023 11:27,01-Aug-23,ALWAR,LifeStyle,1339,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
5f304343-4737-4c1d-b64c-bccf6dc4f941,Inbound,Returns,Return request,Nice,bc75dffd-6d80-44ab-b991-1c6cd9a64c6b,,01/08/2023 07:04,01/08/2023 07:05,01-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
e2e12560-8429-48bb-bc8a-0b3cbbd4df91,Inbound,Order Related,Delayed,,1253471c-7b69-403c-9cd9-726768f65090,,01/08/2023 11:47,01/08/2023 11:51,01-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
912e5b35-dcf8-4cf9-b1a0-fffdd5d86232,Email,Order Related,Installation/demo,,e4b816c9-70c5-4a35-a22a-9758568797f9,,02/08/2023 17:04,02/08/2023 17:06,02-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
cd4e29d7-c9fe-4d05-ab15-55366dfe55c1,Inbound,Returns,Wrong,For all excutive Customer support always ready.,4210de8d-61ca-40d1-aed0-39f58fbfc87b,,02/08/2023 22:31,02/08/2023 22:34,02-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,3
4e9f58de-63c6-48b5-8e6d-fab64bc2419b,Outcall,Returns,Reverse Pickup Enquiry,Not supportive customer care,fbf05839-2fb4-4732-8a5b-117fb9a6bede,,02/08/2023 20:13,02/08/2023 20:26,02-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
e17f4128-bde3-4f00-8289-8d356ba842b8,Inbound,Returns,Reverse Pickup Enquiry,,135c1573-d4e2-46ed-ad72-fa707b42c933,25/07/2023 12:42,01/08/2023 13:18,01/08/2023 13:19,01-Aug-23,ANAND,Mobile,12999,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,2
66fa003a-c095-4b2e-9074-b6ecdcc65369,Inbound,Returns,Reverse Pickup Enquiry,Your return policy is very bad scant shopping by Shopzilla in future,7a1a7e34-1b31-4101-bbb2-28edfa696881,,01/08/2023 08:52,01/08/2023 10:03,01-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
ade95060-73b0-4004-abf9-b4b3d0c1b40e,Inbound,Order Related,Order status enquiry,,d98b98ec-9f9a-48bf-a232-96ac82d8a907,,02/08/2023 09:57,02/08/2023 09:58,02-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a5f7b459-7761-436e-a7a6-5fc2eb9811d6,Outcall,Order Related,Installation/demo,,8f06f443-5c14-451f-9325-2ba30236e5aa,,02/08/2023 16:57,02/08/2023 17:04,02-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
aad26a43-8de2-4919-9cfe-49f3ff5f9d1b,Inbound,Order Related,Order status enquiry,,4af4fed5-b304-43f3-a074-f87e804726cf,20/07/2023 15:40,01/08/2023 13:25,01/08/2023 13:27,01-Aug-23,AGARTALA,Mobile,32999,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
52d19e67-f862-4b3a-bb49-b76fe72c60af,Inbound,Order Related,Delayed,,665ff0a0-6f47-407b-b168-295758581bd0,27/07/2023 21:24,01/08/2023 17:39,01/08/2023 17:40,01-Aug-23,MATHURA,Electronics,1899,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
27119e33-8906-4231-b9b8-a2e1a88dd8e2,Inbound,Order Related,Invoice request,,3792c3ed-9767-4cbf-9906-ff421a66579b,,01/08/2023 20:08,01/08/2023 20:11,01-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8b8c8e79-9bfa-4aa7-a88a-4b600f42e6f7,Inbound,Order Related,Installation/demo,,9a66d2ea-4ea4-493c-8a04-d8ed3ab47553,,02/08/2023 10:54,02/08/2023 10:56,02-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
88b68b87-e386-45da-b93d-2494f8f00ae7,Inbound,Returns,Reverse Pickup Enquiry,,56ca2a4f-654a-4f5e-ac70-5d8c769ef131,,02/08/2023 20:54,02/08/2023 20:58,02-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f322c85f-a16c-4825-a279-3dcdc4c96dea,Inbound,Order Related,Priority delivery,very helpful ,a61037e8-9766-4fa0-8492-e44142bd7ef7,29/07/2023 09:32,31/07/2023 19:25,01/08/2023 08:24,01-Aug-23,PALAKKAD,Mobile,44720,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
8fa14d36-4a0a-4656-ad1b-f28ee25ed963,Inbound,Returns,Technician Visit,Tv farzi sab  ,f37f18a9-1a1d-4617-8c5d-b36c032f2dca,19/07/2023 21:32,02/08/2023 17:36,02/08/2023 17:40,02-Aug-23,NAINITAL,Home Appliences,7299,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
cde3d2c2-1545-438e-8233-9a9b976db711,Inbound,Shopzilla Related,General Enquiry,,d8464fc5-e3ad-407e-921e-f6a19b6cb95b,,01/08/2023 19:53,01/08/2023 20:37,01-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
9026ea14-64ed-4f35-93f8-5f71fb746401,Inbound,Returns,Missing,,d67c065b-cf5b-4466-8705-12b664d28d0d,,02/08/2023 10:19,02/08/2023 10:31,02-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
39d06129-85ac-49c1-88df-cca49f3318b8,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,d711f6ba-60cb-4183-9b81-92379d4b76af,,01/08/2023 13:46,01/08/2023 13:47,01-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f1464fb9-a2d4-4761-a8c1-79616fdc45c9,Inbound,Order Related,Order status enquiry,Very good ,2335cde7-4ee3-4046-8b92-8a8ba90f4eec,,01/08/2023 15:36,01/08/2023 15:40,01-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
ca3fadd5-d9e2-479f-98dd-11679674826c,Inbound,Returns,Missing,,8698aaea-1d9f-47dd-8914-a279d90f93c6,,01/08/2023 17:44,01/08/2023 18:09,01-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
6657b843-94a9-4483-bf78-08b28ffdd437,Inbound,Product Queries,Product Specific Information,,0e5df718-6294-4bc6-900c-3b5280c22389,,01/08/2023 22:57,02/08/2023 20:21,02-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
4567839c-4a92-468e-a1a2-9d6dbef985a1,Inbound,Returns,Reverse Pickup Enquiry,,2b4f048b-c931-4c26-a498-31b893a1362e,,02/08/2023 14:03,02/08/2023 15:38,02-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
b194fe3c-95cc-4346-b378-5963c57c72ef,Outcall,Order Related,Delayed,,e765476d-9a92-4b6e-ba5b-459777f69b49,28/07/2023 23:38,01/08/2023 22:40,01/08/2023 22:43,01-Aug-23,SURAT,Electronics,999,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
73f55ca1-b9db-457d-8830-754083e4fe06,Inbound,Order Related,Installation/demo,Nice,d247c97c-0a81-458b-a779-75321f1e7acc,22/07/2023 21:18,01/08/2023 08:15,01/08/2023 08:17,01-Aug-23,Dhansura,Home Appliences,28490,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
f2a63383-1571-47b5-8840-e127ee38bac6,Inbound,Order Related,Invoice request,No,6579d264-571d-43ab-ad8c-a661bb4adaf1,,01/08/2023 10:20,01/08/2023 10:33,01-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4ba515cc-1827-4ad2-bccc-460fc1aa2735,Inbound,Shopzilla Related,General Enquiry,Thank you,5a4b7d88-4ab5-4d84-88b2-ad2873f2ec07,,01/08/2023 12:03,01/08/2023 12:07,01-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
3b38aba1-bccf-4caa-8e88-f0362cc87bbe,Outcall,Returns,Reverse Pickup Enquiry,Our return request are getting auto canceled three times.  Please avoid this refund the amount.,d7e8b6ac-2ef7-41bd-83bb-2b3b4e1ced71,,02/08/2023 07:35,02/08/2023 07:38,02-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
64b1c8c3-bc60-410a-8747-1bf4f4a78fdb,Outcall,Product Queries,Product Specific Information,Im happy with customer service...thanks,676bf06e-3b13-4327-8e29-033676bba0a5,,02/08/2023 22:01,02/08/2023 22:08,02-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
034aa02e-824e-4def-b576-57a2f277fce1,Inbound,Returns,Fraudulent User,,433493f9-c13f-4f31-b7bf-ccaf67ab29d7,22/07/2023 21:43,29/07/2023 20:06,01/08/2023 14:05,01-Aug-23,CHATRAPUR,Books & General merchandise,1240,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,4
07c263f6-c9b4-49da-b03b-fd52bcfb4130,Inbound,Returns,Service Centres Related,,276173e9-4308-4238-9e97-4d32632e47ab,02/07/2023 19:07,01/08/2023 00:58,01/08/2023 00:59,01-Aug-23,MORBI,Electronics,999,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
f01a1887-16eb-47c4-8129-7d7086df5c71,Inbound,Returns,Fraudulent User,Best experience provided by Shopzilla customer service ,afa9fb97-4f3c-41b6-b2b7-f199687ab722,,01/08/2023 10:52,02/08/2023 12:15,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
6500fe4f-1703-47a2-b70c-731acd4d63fc,Inbound,Returns,Wrong,"It was difficult to hear the staff , either the microphone was not efficiently working or there was a network issue .",4984621e-7ae2-4bd6-bae4-716dbf19f96d,,01/08/2023 15:26,01/08/2023 15:32,01-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
cd8889aa-aa28-446c-a4ce-f3cc78c4b6cb,Inbound,Product Queries,Product Specific Information,Osm call support ,49bdc6ac-5c82-49e0-b07f-acd5586a3aca,,01/08/2023 16:44,01/08/2023 16:45,01-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
a58e3c12-8e9c-4774-8948-a337e62418d7,Inbound,Order Related,Installation/demo,"Before delivery check all products properly.do not delivered wrong item ,like defective, broken, Because I have ordered allmost 50 order but few orders delivered properly.others defective or after using sometime they not working properly.",af0bc35d-0c56-4404-a41b-275df686947a,,01/08/2023 19:52,01/08/2023 20:14,01-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
d1b8010e-2454-445b-ac2c-977d34402d4a,Inbound,Returns,Missing,,ac0163d6-8c14-4137-9cc4-f53c4ed002e5,,02/08/2023 08:36,02/08/2023 08:36,02-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
614bd986-c81e-4e04-9a90-4b4b3ec14f79,Outcall,Returns,Product related Issues,,8b3dbebe-c865-44e8-9f23-52a4ab5977d1,,02/08/2023 12:54,02/08/2023 12:55,02-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
07b226bc-9c53-46a6-af07-a01407904292,Email,Refund Related,Refund Enquiry,Good job,fdb8038b-8dcd-4797-9e33-f7f61dfe1ad5,,02/08/2023 20:45,02/08/2023 20:47,02-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
6d9df531-c0e9-4fcf-8460-6dfb90ff938f,Inbound,Returns,Reverse Pickup Enquiry,,c09ac28a-a4bb-471b-9035-f29d174039c2,16/07/2023 12:50,31/07/2023 17:43,01/08/2023 13:49,01-Aug-23,AZAMGARH,Home,1429,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
b3aa5b2f-4d46-4a6a-b5a4-ff715479c4ba,Inbound,Refund Related,Refund Enquiry,,d1614d21-8f1a-4f57-a827-ade5c604259e,,02/08/2023 16:34,02/08/2023 16:37,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
67338f0b-25af-40d2-a06c-7fbf256a0f34,Outcall,Returns,Return request,I talk to Shopzilla staff before some time but they are very rude but when I talk this time to Shopzilla staff and she is very sweet and understanding and i love her nature thanku for being very kind and sweet.,7bbbbc00-b013-4193-8917-a920ed98f808,,01/08/2023 12:56,01/08/2023 13:02,01-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
1a921c10-d168-4e0f-bd42-292dae31c17d,Inbound,Returns,Reverse Pickup Enquiry,Query not solved,e2ddb1f7-ec9f-4315-b466-19009090e831,,01/08/2023 13:48,01/08/2023 20:04,01-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
7c0f9111-fc68-4e09-8002-2b575cb6e922,Outcall,Product Queries,Product Specific Information,,e88d10d4-ff1a-4a99-9447-8cfc8847cda5,,02/08/2023 16:54,02/08/2023 16:55,02-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
d2ae11eb-1074-46f3-a27f-f9bbae7f6d2f,Inbound,Order Related,Order status enquiry,,94eab0d7-8df3-4dfa-a7ea-1fb18401d8d8,,02/08/2023 17:11,02/08/2023 17:12,02-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
eb366aae-4a9c-4f2a-abcc-a7062f1ed8c1,Inbound,Returns,Return request,A customer should be able to change his/her registered mobile number even when the old number is lost.,4de1a7d7-5da1-41e3-a3c4-5adb251d9dd6,24/07/2023 02:39,01/08/2023 21:14,01/08/2023 21:16,01-Aug-23,NEW DELHI,LifeStyle,445,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
379771ea-44ca-407a-b6ac-d58bc2479ec5,Inbound,Returns,Reverse Pickup Enquiry,Every time they make fool of us,8a6309c9-a932-4201-8254-914e2b7cb83b,18/07/2023 20:02,31/07/2023 19:27,01/08/2023 13:58,01-Aug-23,HAMIRPUR,Electronics,2799,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,1
f5d4828a-505e-448b-b6c3-eadd6c483f21,Inbound,Returns,Reverse Pickup Enquiry,,9183b702-81dc-4fc0-ab3e-8e40a94858cd,,02/08/2023 11:57,02/08/2023 12:09,02-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
75fcbfc4-2358-4450-817b-896fefda500f,Outcall,Cancellation,Not Needed,,f1c8cbc8-2215-4f0c-a8ac-95e064baf2b7,17/07/2023 00:00,02/08/2023 00:42,02/08/2023 00:43,02-Aug-23,HYDERABAD,Electronics,31999,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
cec74236-e971-4f17-a131-a25866faa108,Inbound,Payments related,Payment related Queries,,8aaf38af-982f-4bb1-a631-ad120dec0b0f,,01/08/2023 09:40,01/08/2023 09:41,01-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
608b7416-b8d4-45da-a84e-c0ccb2d61506,Inbound,Order Related,Order status enquiry,,44d5fdf5-cf6a-45e4-b380-9ed55b14a093,,01/08/2023 19:26,01/08/2023 19:50,01-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2b928460-15e3-46f6-b611-16501f51d38a,Inbound,Order Related,Installation/demo,,259ad539-bcd0-4bc9-97e5-be685f320afe,,02/08/2023 00:59,02/08/2023 01:01,02-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
c55aa110-267f-41f4-a02e-8a0d6b050ad1,Inbound,Returns,Reverse Pickup Enquiry,Thank you Miss   for resolving my issue. ,443b36b3-94d9-4d8f-abb9-464b1b4d5d0f,,02/08/2023 15:35,02/08/2023 15:39,02-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7dc8c914-1e77-4577-bd36-84aef7c567fc,Inbound,Order Related,Delayed,,205be131-56ab-4211-865d-094b0302e718,26/07/2023 10:35,01/08/2023 11:25,01/08/2023 11:30,01-Aug-23,NAWADA,Electronics,1899,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,1
b5577ae0-0423-4863-b75f-22d63d876b5f,Inbound,Returns,Service Centres Related,,a2e1b727-ca06-46ac-ac76-f72c020130fb,13/02/2023 18:17,02/08/2023 09:37,02/08/2023 09:41,02-Aug-23,AKOLA,Home,702,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
e9bb6369-9016-4d81-9626-756b1ff40c50,Inbound,Shopzilla Related,General Enquiry,He is really nice and solved my problem very nicely .. thank you so much ,aee72ed9-0d1a-4313-841b-57c95d8c6314,,01/08/2023 14:28,01/08/2023 14:31,01-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
9b109b6e-2206-42b8-8048-915ca51a4f4a,Inbound,Payments related,Online Payment Issues,,c99e039f-e51a-46cb-9c24-67d9d87109e5,,02/08/2023 09:54,02/08/2023 09:55,02-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
abc81230-618d-4fe2-9251-95506c4fb78a,Outcall,Returns,Reverse Pickup Enquiry,,e284265a-579f-4559-b46c-bbb2c7321743,,02/08/2023 11:27,02/08/2023 11:28,02-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
58935f94-ed87-45c6-862b-c68f524ba093,Inbound,Returns,Reverse Pickup Enquiry,,2ac5df79-af5c-46d3-a550-6c6586c3544d,,02/08/2023 12:47,02/08/2023 14:17,02-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,1
1854831c-5d55-4aec-b0c1-85a38d036773,Inbound,Returns,Wrong,,579dd201-e7f0-4f9d-ba71-710cac469293,,02/08/2023 15:27,02/08/2023 16:30,02-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
f5c5d2be-5377-4cc9-9279-5a4e5cdddfc1,Inbound,Returns,Reverse Pickup Enquiry,Sheenesh handling my problem well if I can say something this is it,76aa3112-4995-4c0a-9282-f709288dd302,,02/08/2023 18:47,02/08/2023 19:01,02-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
87329809-7b75-4d17-97b4-7b540a67f0ef,Outcall,Returns,Wrong,,46880426-2a88-42c1-b382-f097e0311427,26/07/2023 08:18,02/08/2023 12:40,02/08/2023 12:45,02-Aug-23,NAGPUR,Books & General merchandise,969,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
1e0f6462-219e-4f50-9256-a6f554a53894,Inbound,Order Related,Order Verification,Good working Shopzilla team,3341d10c-33a0-4979-822d-418d7708c595,27/07/2023 17:53,02/08/2023 18:28,02/08/2023 18:29,02-Aug-23,AHMEDABAD,Electronics,999,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6a28e68f-c818-4be8-a30e-13568c9262c9,Inbound,Returns,Reverse Pickup Enquiry,"Return request was done by me but your delivery partner was not picked up the order, and my request of return was automatically cancelled by Shopzilla. Is not good thing for customer like me and other one. Please make sure that type of issues are not occur again and again.",bf19e15c-b038-4ec0-b44b-95d0db3d7707,,01/08/2023 10:18,01/08/2023 12:19,01-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
c0d0aa28-47cb-4e4d-b0fd-c960af7a6d00,Inbound,Returns,Return request,,b1073384-1012-4b3e-a9a9-6daebb233b0b,,01/08/2023 23:59,02/08/2023 22:41,02-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
15cb29a6-0d3c-48ef-81e5-4f24bd2e750e,Outcall,Order Related,Delayed,"I haven't received the Product, still the delivery boy has shown delivered. See now the communication gap and the status updated.",06f006ca-2e5a-4979-ba82-d66f510cb33f,,02/08/2023 07:59,02/08/2023 10:39,02-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
8cc222b2-7477-4df0-a95b-77cfd811065b,Inbound,Returns,Fraudulent User,,6f03cd4d-2fd9-4a02-9830-092d1cc8a165,,02/08/2023 11:39,02/08/2023 18:24,02-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,3
be6a48fd-b3d1-4c5f-b3bb-89f42818014e,Outcall,Order Related,Installation/demo,Ghatiya log h Shopzilla vale,7e50cd81-a02a-4a13-96d3-3771ff1e3723,,02/08/2023 17:59,02/08/2023 18:22,02-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,1
4252077c-683a-4094-99bb-bd48ac0f3b52,Inbound,Returns,Technician Visit,Don't trying to make fulis peppers,d98a3d7c-2a9a-4b5a-bffd-a5b35350dc35,14/07/2023 13:23,01/08/2023 21:37,02/08/2023 09:48,02-Aug-23,BALESHWAR,Home Appliences,55990,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,1
f284f897-49fe-4960-be97-881cd582c7ed,Inbound,Order Related,Delayed,,b8f4730e-f197-4835-b07c-ec4f65c34f16,23/07/2023 18:12,02/08/2023 07:38,02/08/2023 17:28,02-Aug-23,CHENNAI,LifeStyle,448,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
47b21899-e9fe-4ade-b8a2-417f91facf04,Inbound,Order Related,Delayed,"Those who are creating issues, those taking complain and those who are working on complain are completely from different teams and they don't have any sync or level of customer dissatisfaction from customer, however they all are working but not with a goal. This creates frustration in customer, who slowly loose faith with the company.",ab7c9e8d-3418-4d40-9444-0e39c75ef1fe,27/07/2023 07:58,01/08/2023 18:06,02/08/2023 12:05,02-Aug-23,NAVI MUMBAI,Mobile,29999,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,2
f4bfe5c6-daf3-458b-8936-16fb32730a54,Inbound,Order Related,Delayed,,2dac8cae-e24c-4d30-bb40-750ed3905572,25/07/2023 19:26,01/08/2023 09:08,01/08/2023 09:12,01-Aug-23,VISHAKHAPATNAM,LifeStyle,220,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
5db0c884-f327-46cd-89c5-ba79794bd6dd,Inbound,Returns,Return request,When someone write \" need a call \" then your system should respond immediately.,ea05bc25-a480-4abd-8d22-3ecc1424f87a,,01/08/2023 06:54,01/08/2023 07:51,01-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
ba3fd422-8b9c-46e1-bc7d-c2ec31936b48,Outcall,Refund Related,Refund Enquiry,,9db4ceb9-a25a-4605-945b-1c417ae2f19c,,02/08/2023 09:05,02/08/2023 09:10,02-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,4
ba798916-a80a-4e75-9033-7f9a17fc618d,Inbound,Product Queries,Product Specific Information,,6dffe5d6-7e02-430b-a2fe-7a5e80fcb267,,02/08/2023 18:49,02/08/2023 19:26,02-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
e8e6fe80-e20f-4a5b-a709-2db56081d9a1,Inbound,Returns,Reverse Pickup Enquiry,,07cfbcb0-703d-4d4a-a58a-6606fb644d6b,09/07/2023 00:22,02/08/2023 10:39,02/08/2023 10:45,02-Aug-23,HYDERABAD,LifeStyle,1309,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
a36a8f09-adde-40ab-aa89-e606eda6ef77,Inbound,Order Related,Delayed,,580a9778-a820-4649-b89e-b02e1945c015,,01/08/2023 16:16,02/08/2023 06:31,02-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
e3d07a19-679d-4be2-8b45-f897b5e0bbf4,Inbound,Returns,Fraudulent User,,025e7e71-df45-4056-ae02-9dec72b50f7e,22/07/2023 14:45,02/08/2023 15:26,02/08/2023 15:28,02-Aug-23,PUNE,LifeStyle,796,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
afcae378-d86e-4612-a8ac-de1405b081ee,Inbound,Product Queries,Product Specific Information,,e8175dc2-3b28-4c1a-8b50-ec02996c706f,,01/08/2023 08:16,01/08/2023 08:22,01-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
19a1830b-556a-4b14-8560-ca1eecfb1109,Inbound,Order Related,Installation/demo,"Thanks,it took 4 hrs to reach customer care..",6f1b8798-d814-4130-b8c3-cff4ebec7b8f,,01/08/2023 21:34,02/08/2023 22:27,02-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
6c18f1f6-6036-434b-9b46-8f11d4f7533a,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,c98d67e1-2412-4412-8393-630c869fab35,,02/08/2023 09:09,02/08/2023 09:10,02-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
b1f2407e-6b03-4c0e-8925-6c78aeb611f0,Inbound,Returns,Fraudulent User,,051dc1c1-e14d-445f-bd8c-f986e3b2889e,,02/08/2023 16:44,02/08/2023 16:53,02-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
28ef06cc-be30-40ce-b57f-fef7dcc98ae9,Inbound,Returns,Missing,,b2af3aa3-0b35-420e-b757-6a5305df61ac,24/07/2023 11:31,02/08/2023 20:05,02/08/2023 23:02,02-Aug-23,BANGALORE,Electronics,1199,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
bea8167c-6b82-4cf4-a4b1-de447cc3af3d,Inbound,Order Related,Installation/demo,Good,a21435d5-5f38-4490-9c47-578d850b7d16,,01/08/2023 11:41,01/08/2023 11:46,01-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
ca1a5c32-801d-4229-8d49-f57a910c1acf,Inbound,Returns,Damaged,,19b56467-7c40-47c2-9302-f883337a95fa,,01/08/2023 12:16,01/08/2023 14:55,01-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
1741c146-8196-4561-98e3-c4a1a3a5ea74,Outcall,Order Related,Delayed,,aed708ee-e15e-4f15-b6ac-8a7c8f8da8a5,,01/08/2023 12:53,01/08/2023 13:30,01-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
ac1c5727-a028-4302-baee-74f11cd0508c,Inbound,Order Related,Installation/demo,,5b764adb-357f-4c4d-bf96-8341c46a8c13,,01/08/2023 22:26,01/08/2023 22:28,01-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
0f08f01d-dd01-4d77-b8a5-262799b0aa92,Inbound,Returns,Missing,,dd10a16d-d389-4b59-a734-29e1851eb71f,,02/08/2023 15:57,02/08/2023 16:01,02-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
40bb5376-5b70-46de-a1b9-e2f1be331eac,Inbound,Returns,Reverse Pickup Enquiry,,5c8331ff-9623-4fc7-ad49-928d1ae5bf3d,,02/08/2023 18:07,02/08/2023 18:09,02-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
2e0bc6f1-4624-404e-92d4-4ad5a268456f,Inbound,Returns,Service Centres Related,,daa290cd-fa73-4e89-ac69-697572c83fc9,18/05/2023 02:09,01/08/2023 17:18,01/08/2023 19:36,01-Aug-23,VADODARA,Electronics,2999,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
09907334-3561-49dd-9d8b-7d03a94eabc6,Inbound,Product Queries,Product Specific Information,,ac5d7be6-1dc0-4758-a6d2-fcc55f767364,,01/08/2023 22:29,02/08/2023 00:38,02-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
b5e07c26-7bb9-45c6-b468-93d29c37a143,Inbound,Refund Related,Refund Related Issues,,a8ab0416-3e7b-4044-8ab9-2a8719da034d,,01/08/2023 15:43,01/08/2023 15:51,01-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
bfc46d45-55c1-4883-a708-d8b6d0b10f8f,Inbound,Returns,Reverse Pickup Enquiry,Good ,84fd52bb-31f5-4b20-9ace-bd3dd60acc83,,01/08/2023 16:08,01/08/2023 16:08,01-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
55aaae2d-0b3b-41e5-bc11-a45cabd4e139,Inbound,Returns,Reverse Pickup Enquiry,,ff3c656f-1971-496c-b082-617d9a066871,,01/08/2023 20:19,01/08/2023 21:28,01-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d9537fe1-432e-42ef-8803-b5a0ff17fb33,Inbound,Returns,Fraudulent User,,080d514e-8fa2-472a-aeb0-d8b224cfafc7,,01/08/2023 21:33,01/08/2023 21:35,01-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
02099d69-38a2-417e-b83e-356642fd91a9,Inbound,Returns,Reverse Pickup Enquiry,,49910a0d-a37c-4230-84ab-7b62d7f1f4ae,,02/08/2023 12:50,02/08/2023 12:53,02-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
592ce249-38f8-4599-8edf-9248a7bd194f,Inbound,Refund Related,Refund Enquiry,Very very very good ,0ae4070e-b57c-443c-be8f-ec889bd197fd,,02/08/2023 20:30,02/08/2023 20:30,02-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a7661942-388e-43c7-9526-c75d8da859dd,Inbound,Returns,Reverse Pickup Enquiry,,d0fa0089-d601-4a13-b4cd-40baf1d33d5a,23/07/2023 14:14,01/08/2023 10:39,02/08/2023 17:07,02-Aug-23,CHENNAI,Electronics,2484,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
608ebf49-c295-48a1-94c2-86db0ea770e7,Inbound,Returns,Reverse Pickup Enquiry,Nice,cfdca9c7-a990-4237-8417-81c4c9e445e0,,01/08/2023 14:10,01/08/2023 15:14,01-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
14314c12-a50f-4e26-8836-8c315fae262b,Inbound,Returns,Damaged,,a8ad760e-5d7d-4fde-bbc4-2cc5af932665,,01/08/2023 23:19,01/08/2023 23:24,01-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
063081f6-11e3-4d76-9522-778a9dbe5a21,Outcall,Order Related,Order status enquiry,"Items missing is a very Bad Taste for the customer who is in need of the material.  Pls work to avoid such issues,  spoiling the reputation of the brand",3b64f222-063a-4564-94e8-316df709b56a,,01/08/2023 12:53,01/08/2023 12:59,01-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,4
76136731-7bcb-482c-b24c-658de988f473,Inbound,Returns,Reverse Pickup Enquiry,,6798c89b-f84e-42f5-a816-a9f577a99afc,,01/08/2023 17:50,01/08/2023 17:52,01-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
d4533fcf-ea8e-4fc9-829c-a981ee489ef2,Inbound,Shopzilla Related,Shopzila Premium Related,Customer support executive is very kind hearted ,e86074a1-b4e2-400d-a5bb-97cd04133932,,02/08/2023 09:03,02/08/2023 09:06,02-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
22c2c19f-2e9f-4a41-855a-1e050f50644e,Inbound,Shopzilla Related,General Enquiry,,c48f9fb3-e3d3-47e5-b87c-9f2aabec7e35,,02/08/2023 12:16,02/08/2023 12:19,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
c0ecc7f9-5b8e-47e3-8e49-382a80e5f24b,Outcall,Order Related,Order status enquiry,,eea9fc0b-f594-4a36-8e5e-85c1ee36ddc6,,02/08/2023 12:44,02/08/2023 12:45,02-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
a10ba9cd-223b-498a-a337-3833136ce613,Inbound,Order Related,Delayed,,b07996fc-b00e-484c-ae75-78999acf0894,,02/08/2023 14:42,02/08/2023 15:11,02-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,3
6358b26a-4adb-4c66-823b-e6733ad9f818,Inbound,Returns,Reverse Pickup Enquiry,,74f683a7-f8b9-4bff-8637-4d04694dbe53,,02/08/2023 16:20,02/08/2023 16:21,02-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
aa3a49ec-eb9b-4cbc-9da1-1039c2e884a2,Inbound,Returns,Reverse Pickup Enquiry,,92803c65-69c1-4da3-95e0-ef4c19721f10,,02/08/2023 19:51,02/08/2023 19:58,02-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,3
3fec8b2b-2cf1-43ef-a6f6-86ad7f7ed0d3,Inbound,Returns,Service Centres Related,,222bf524-c1db-4223-b956-ee68c68b5bf9,25/07/2023 16:12,31/07/2023 19:44,01/08/2023 04:32,01-Aug-23,CHIKHLI,Books & General merchandise,31174,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
b88daf34-2a32-438c-9042-863ff86d7d84,Inbound,Order Related,Order status enquiry,,50b037a7-8ff2-4b52-8f4b-d043a1be854e,,01/08/2023 10:56,01/08/2023 12:08,01-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
1805a885-fe01-41cc-b03c-035dbca949c9,Inbound,Order Related,Customer Requested Modifications,,c945d5e1-5d73-4538-a941-415c8614e302,,01/08/2023 13:35,01/08/2023 13:36,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
32195579-be80-4486-8890-ab00952c2c02,Inbound,Product Queries,Product Specific Information,Good help ,1e3da0ca-d357-413a-90f4-84375536555e,,02/08/2023 16:11,02/08/2023 16:29,02-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6e6ad8e8-e67f-4f3c-81d3-6352397bc625,Inbound,Order Related,Seller Cancelled Order,"Shopzilla your costumer support very bad,,,,,they not capable to resolve my concern,,,,,, please improve your service,,,,and don't fool to people.........I ordered some products on 27 July 2023 ,,,,,but after 4-5 days Shopzilla sent me a message,,,your order cancelled,,,,,,,why Shopzilla sales like this I irritating so much,,,,,,after that I uninstalled Shopzilla app,,,,and shift to SuperBuy ,,,,,",e234ce39-6736-4dbc-98bd-ac43674ddcf8,,02/08/2023 18:19,02/08/2023 18:22,02-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
92502262-0fc3-4e18-acd6-069fd309bd6a,Inbound,Returns,Missing,,45693e70-d3e4-46d8-9b78-573621be8539,24/07/2023 11:46,01/08/2023 18:49,01/08/2023 18:53,01-Aug-23,GUNTUR,Electronics,189,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
10b34238-cb66-499e-85ca-923b160b400a,Inbound,Returns,Return request,Ok,91055d2a-9ad5-4f0f-b198-4cdfbd17237e,,01/08/2023 16:42,01/08/2023 19:26,01-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
af56c9a4-ba68-4da6-adc7-72f9429c6955,Outcall,Product Queries,Product Specific Information,,f72b5e97-b758-45eb-8cdc-5341107c9e86,,02/08/2023 09:04,02/08/2023 09:06,02-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2c20d21c-ff9e-4d6b-abc9-d674b7fe25e9,Outcall,Returns,Reverse Pickup Enquiry,very good,cf29e73e-0944-4969-9367-6966d3f1e4a1,,02/08/2023 17:48,02/08/2023 17:49,02-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3e2f10e3-5b8e-4fe4-8e21-d1e83c248451,Outcall,Shopzilla Related,General Enquiry,,a3468a1a-bf25-46a6-8b92-8a44729f9043,,02/08/2023 17:50,02/08/2023 17:56,02-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
5a22d46e-8554-4ccc-843c-194adc8602f0,Inbound,Order Related,Order status enquiry,,3a634854-f499-48e0-86af-5c7867b2977b,22/07/2023 15:07,01/08/2023 00:13,01/08/2023 00:20,01-Aug-23,THANE,Home Appliences,3299,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
47ffb261-9015-4092-934a-59db26d48a1b,Inbound,Order Related,Invoice request,,cbfdfb2a-6ce4-4294-8c96-a5dde4522216,,01/08/2023 14:05,01/08/2023 14:06,01-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f764c174-8716-448b-ae87-9da1c7e80af5,Outcall,Payments related,Payment related Queries,,1d6bdf62-e32d-42f2-ab2b-5a6941f64948,,02/08/2023 11:54,02/08/2023 11:56,02-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
877bb3da-1ae7-4c59-a4cf-9cadb77d02a1,Inbound,Product Queries,Product Specific Information,My money was deducted and the order is not yet confirmed,6f4bde5c-af91-457b-80ae-6b716ab77747,,02/08/2023 23:02,02/08/2023 23:04,02-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,3
c9074605-0ceb-4c51-91e0-7211c52828db,Inbound,Order Related,Order status enquiry,Thanku for supporting ,f6b7fc61-ae64-4e23-8932-00cb6e7f5f52,29/07/2023 12:36,02/08/2023 08:43,02/08/2023 08:45,02-Aug-23,BASTI,Electronics,599,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
789b436c-f84e-44f0-b428-90f430852193,Inbound,Returns,Reverse Pickup Enquiry,,0952b49c-0564-4655-964f-cbdf834be9e0,,01/08/2023 15:51,01/08/2023 15:56,01-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
2aa40d2d-1a7b-495c-a3ac-aa907cc4fafd,Outcall,Returns,Reverse Pickup Enquiry,,ff1f5f3a-1807-43f1-8c25-6fb1a7025db9,,01/08/2023 16:19,01/08/2023 16:21,01-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,4
0696a0c7-2afd-42a5-a578-ab9682394883,Inbound,Order Related,Delayed,Doesn't deliver product on time,7b5b8798-ed19-48e2-a6be-85350ee591cf,,02/08/2023 22:56,02/08/2023 23:01,02-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
e56b2826-f2cb-4dac-90cf-bcee6128023e,Inbound,Order Related,Order status enquiry,All good ,6cc75ac9-329f-494c-92e9-fabab3fe6272,22/07/2023 14:29,01/08/2023 12:12,01/08/2023 12:13,01-Aug-23,VIJAYAWADA,LifeStyle,349,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
e3fe5c56-7d16-426d-b1cb-904145680561,Inbound,Returns,Reverse Pickup Enquiry,Very helpful support thanku Shopzilla,bc0bb0cc-99a0-481c-a282-0ae2e1d5b094,,01/08/2023 13:40,01/08/2023 13:41,01-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
5fc8fd53-fe9b-45a2-90cd-33cfc66cfeb4,Inbound,Order Related,Order status enquiry,,d08b2f4d-9876-4b39-8b9f-fd279890db2f,,01/08/2023 19:38,01/08/2023 21:02,01-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
16065827-c05e-4ca3-af9d-68cac4ec12ef,Inbound,Product Queries,Product Specific Information,,365a3b3e-2ddc-4b23-90f2-08e29b3f287d,,01/08/2023 18:00,01/08/2023 19:43,01-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6404989a-d866-4279-87ef-f6a84279a563,Inbound,Returns,Fraudulent User,one item fortune mustered oill missing ... refund asap..,28827140-b5ba-4783-918f-62dbe7660985,,01/08/2023 21:35,01/08/2023 21:38,01-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,3
e1823a5c-77ec-4458-99eb-2c9952916f44,Inbound,Returns,Reverse Pickup Enquiry,Don't sell company defective items.,0d47bc3c-46cf-478e-ba55-f80d80085c86,,01/08/2023 21:38,01/08/2023 21:42,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
17322385-fb98-4a0c-a5e7-1f6d481118d8,Inbound,Returns,Reverse Pickup Enquiry,The customer service is very good ,135f5b57-c584-4f1a-bdb2-59f9f1b96224,,02/08/2023 22:33,02/08/2023 22:35,02-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
3eb7345a-0dfb-4705-8464-b8616d8c15b9,Inbound,Refund Related,Refund Related Issues,,a955d852-7e1d-453a-92c4-862b35e962ee,,01/08/2023 17:07,01/08/2023 17:36,01-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
83631212-43fd-4b90-8916-841ee78f1df7,Inbound,Order Related,Installation/demo,,8e91f9e6-b87e-4e6f-ba2f-62ab4d385200,,02/08/2023 22:06,02/08/2023 22:13,02-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
24f7f1da-625f-414c-849d-afa223edd5af,Outcall,Order Related,Installation/demo,Bad service  customer relative not problem resolve,ab2ad757-3a5c-4825-9f88-706da43c8b2d,,01/08/2023 13:13,01/08/2023 13:25,01-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
4133e902-a81b-4a66-a051-04444ce0c020,Inbound,Returns,Reverse Pickup Enquiry,,954bffea-2ef8-4862-80f3-bfc3c553a21b,,01/08/2023 14:50,01/08/2023 14:52,01-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
c6080e6b-c0c7-4233-9fca-5d93d97b6cce,Inbound,Order Related,Order status enquiry,,4f4b0ebb-e301-4920-bbb9-73262b50daaa,,01/08/2023 16:42,01/08/2023 16:55,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,4
4f562e81-ccfd-48fe-bb59-2e18a954b83b,Inbound,Returns,Reverse Pickup Enquiry,Wen u assign a deliver partner for return make sure that the wishmaster agents shud du their responsibility...not instead of saying I m not capable of taking this item I can't take this return.....even ur app has flaws u shud specify tu an agent wat product he has tu tke frm custo.er cmng on door and seeing the product he says this is the trolley part I m hvng two wheeler...so u shud call customer care wat is this,bf153313-32f1-43c3-8e4c-22c3498198d6,,01/08/2023 16:46,01/08/2023 23:16,01-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
fa980973-245a-4f63-978a-ba977bc3fb83,Inbound,Order Related,Order status enquiry,,9f8835d5-00cd-4ebb-a456-fe72823739b4,,01/08/2023 21:18,01/08/2023 21:20,01-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
1088e2cc-7d4f-4295-8e36-09858dd8d53a,Inbound,Order Related,Installation/demo,,feba163e-b579-49bb-a0c8-0242dfae314b,,02/08/2023 07:46,02/08/2023 07:50,02-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
3d2a8b06-5988-4dc8-a79f-be6400482a8d,Inbound,Order Related,Installation/demo,,76113757-c3a5-4611-a14f-3dde7a3e8167,,02/08/2023 12:00,02/08/2023 12:17,02-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
e0284c22-47ea-4252-b7c9-ee039d154c96,Outcall,Order Related,Order status enquiry,,32f5f227-8ef1-4182-98bf-6e7170b1b0f6,,02/08/2023 18:03,02/08/2023 18:08,02-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
35bfaa4c-e8fa-4ff0-b2fe-21ae7b72ad77,Inbound,Order Related,Delayed,Excellent,809f3eb1-4238-4ae6-8362-a8b8dd087c33,,02/08/2023 21:34,02/08/2023 21:40,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f265d431-cb75-4f8b-8919-465c4147ab7c,Inbound,Returns,Reverse Pickup Enquiry,,b0cfcdb3-f89e-4c55-9101-ded75743effa,,02/08/2023 21:45,02/08/2023 21:57,02-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5f136a3a-1032-46e1-b38b-d597f4e0a7df,Inbound,Order Related,Delayed,,03413787-ae64-4ea8-9f12-f17fd27422ea,,01/08/2023 19:37,01/08/2023 19:44,01-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
462e49cc-9cdf-4031-a976-621e24de5ca5,Inbound,Payments related,Online Payment Issues,Very nice person ,b10e02eb-c42d-4e1e-bc57-e59b842f14e8,,02/08/2023 07:52,02/08/2023 07:53,02-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
6511877b-7405-4563-b2ea-64ff283656d0,Outcall,Shopzilla Related,Signup Issues,,d44364db-d27a-4905-bbca-bce4fe1a89fd,,02/08/2023 11:52,02/08/2023 11:54,02-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
834eaa40-d19c-4fe8-bf3b-b4ab935710f4,Inbound,Returns,Reverse Pickup Enquiry,,977b3c65-dd8f-4320-b648-499a90a22047,09/07/2023 08:55,01/08/2023 07:04,02/08/2023 12:39,02-Aug-23,BIDHUNA,Books & General merchandise,1134,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
ee2fa123-5d27-4881-8353-2475ac0973d2,Inbound,Returns,Reverse Pickup Enquiry,"Sellers with No return policy, are sending Incorrect products, incorrect size, poor quality products to customers. Please have a strict rule and sort out them and take action. ",546bff23-c902-4e5c-9fba-f68316de0af3,,01/08/2023 10:55,01/08/2023 10:58,01-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
aca86e7d-a4a9-449d-8cc7-95206e714293,Inbound,Order Related,Order status enquiry,,e51ed5a8-efe2-4260-a5be-e2390ba03ddc,,01/08/2023 12:10,01/08/2023 12:15,01-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
87bbcacd-02e1-41ff-bbba-390024f85daa,Inbound,Product Queries,Product Specific Information,Thanks ,b45061ed-8ed0-4ed0-a683-a2adb5ef6fd3,,01/08/2023 15:30,01/08/2023 15:31,01-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
9c3d873f-e8aa-4133-904e-7e1da88c297d,Outcall,Returns,Reverse Pickup Enquiry,,d63e1494-f9c7-40cf-a03e-899df2f33497,,01/08/2023 20:07,01/08/2023 20:21,01-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
95a88056-9a6f-4dad-8e1e-8bace2cb1fbf,Outcall,Product Queries,Product Specific Information,,c1083116-c172-4c36-8e62-aa2d6271885c,,02/08/2023 09:55,02/08/2023 10:03,02-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
645d5384-74ea-4e4b-96e7-be6df20095b9,Inbound,Returns,Reverse Pickup Enquiry,,540085b7-eb8b-47da-b5be-569464784ef1,,01/08/2023 19:19,01/08/2023 19:49,01-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
929f7170-83ff-4512-b03f-ee101a6e9426,Inbound,Order Related,Order status enquiry,,6614f70e-e14e-4e0f-abef-79c512a74c76,,01/08/2023 22:42,01/08/2023 22:43,01-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
58f7c322-d631-4c71-a99e-bfb0e318345a,Inbound,Order Related,Order status enquiry,,bf974f85-14ee-4dc5-b30d-c6c79d09fbdf,,02/08/2023 20:34,02/08/2023 20:36,02-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
2bc4301b-eed1-4049-92d6-975386b69b88,Inbound,Returns,Reverse Pickup Enquiry,Very food,5069bf1a-7056-409e-a037-c68b2d28ae19,30/07/2023 03:27,31/07/2023 19:12,01/08/2023 19:02,01-Aug-23,AMBEDKAR NAGAR,Books & General merchandise,209,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
12220e03-d1c2-4160-ac5e-201887c44760,Inbound,Order Related,Installation/demo,,25f4e467-1b19-467f-b81e-f15ba6764c85,,01/08/2023 17:22,01/08/2023 18:12,01-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
14d7bd39-d78c-484e-b7a9-4ca35459b8ba,Inbound,Returns,Reverse Pickup Enquiry,Nice help sir,00b4c429-51c0-41b3-a71e-53b9a9709796,,01/08/2023 21:42,02/08/2023 12:24,02-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
c8c4b136-fe49-4fb6-a796-1b3ec8390b2d,Inbound,Feedback,UnProfessional Behaviour,,a1288b9a-f1ad-45bf-98d4-9db51b049694,,02/08/2023 22:57,02/08/2023 22:58,02-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
03790ff6-d825-4837-8d7b-f63572cb5f95,Outcall,Cancellation,Not Needed,,e121f017-bdff-4fb5-9186-4dd43c4ca5b8,29/07/2023 11:32,02/08/2023 09:27,02/08/2023 09:30,02-Aug-23,GIRIDIH,Electronics,899,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
acb92ee5-0fe4-4644-8dc9-4303a9ab7cd6,Inbound,Order Related,Order status enquiry,,13352f00-9ee6-4c89-9c5d-0abb05e2aea3,31/07/2023 12:22,01/08/2023 00:11,01/08/2023 07:09,01-Aug-23,NEW DELHI,Electronics,47490,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
c5729d92-4b09-40f5-83eb-1b6f95924be8,Outcall,Product Queries,Product Specific Information,Mivi policy is not transparent for customer,ff182e12-bd88-4868-8200-aff76de1a1f8,,01/08/2023 10:30,01/08/2023 10:35,01-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,1
1f234415-9298-4ec9-9e41-67be6ef927c0,Inbound,Returns,Reverse Pickup Enquiry,Very good ,06eea5fa-649e-4725-90aa-3815f7c4659c,,02/08/2023 11:56,02/08/2023 12:00,02-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
4153b3ad-ddbc-442d-beb1-30ed53724d50,Outcall,Order Related,Installation/demo,,6f600016-3cf7-4c9b-abbd-d5378311c285,,01/08/2023 18:29,01/08/2023 18:41,01-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
0fbbc5f6-cb8e-4b06-8bee-3bc23f015ec0,Inbound,Returns,Reverse Pickup Enquiry,,7bd47e58-36f8-4001-84a9-b7d4521197e4,,02/08/2023 09:47,02/08/2023 10:17,02-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
c47ad177-fa2b-41a7-905f-dd03cd978da9,Inbound,Feedback,UnProfessional Behaviour,,c542cc0b-ee1a-4024-a58d-eb1b20e438f3,,01/08/2023 11:03,01/08/2023 11:16,01-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
143bd626-9bdc-4933-a7b7-bef31a98154c,Inbound,Returns,Reverse Pickup Enquiry,,19708308-d556-4554-b817-eed9a295a4ee,,02/08/2023 16:45,02/08/2023 16:46,02-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9482776c-36fa-4c01-959b-14e0af4628d6,Inbound,Order Related,Delayed,,123eda12-68eb-4a77-b0e4-1d0b721b2795,24/07/2023 18:15,02/08/2023 22:12,02/08/2023 22:45,02-Aug-23,HYDERABAD,Books & General merchandise,299,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
10de0e9a-6dd9-41d5-93de-63421fb16ea2,Inbound,Returns,Reverse Pickup Enquiry,,77c867ac-4eab-4e3e-9047-017fbb6c787b,,01/08/2023 08:25,01/08/2023 08:39,01-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c0364405-65f7-40e2-ad1a-50f7aea27688,Outcall,Order Related,Order status enquiry,,bb714285-f491-4730-a85f-8798bbef80f9,,01/08/2023 19:22,01/08/2023 19:50,01-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
3010fdf7-6ee1-4b26-b347-65ce75c0c01c,Outcall,Product Queries,Product Specific Information,,40c23ae4-27ce-405c-83ed-51c7b08ea0a8,,02/08/2023 07:26,02/08/2023 08:01,02-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e62e7ff4-f71d-488e-93de-4d9d6b270e84,Inbound,Returns,Reverse Pickup Enquiry,,1742ef68-293a-4219-9822-417327912cc8,15/07/2023 21:04,02/08/2023 13:51,02/08/2023 17:53,02-Aug-23,NEW DELHI,Home Appliences,13009,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
4a0730a3-e193-4542-993e-d8861da6a10e,Inbound,Returns,Reverse Pickup Enquiry,Muzammil46 ,aa3584ed-e941-4079-b23c-3a381dda9ee4,,02/08/2023 19:48,02/08/2023 19:50,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,1
d46d942a-9e5a-42d7-92d0-f5f8988dfdef,Outcall,Order Related,Delayed,,7c2cbf9e-6896-40d6-b14a-490c7d2ab532,30/07/2023 21:54,02/08/2023 09:04,02/08/2023 09:05,02-Aug-23,GURGAON,LifeStyle,934,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1749e42c-8ffc-4195-95ff-364bcd2e8baa,Inbound,Order Related,Order status enquiry,,92f0ee0b-ac17-48c5-aa60-2f4a87aceae4,,01/08/2023 15:41,01/08/2023 15:48,01-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
c08b94b8-c70a-430b-a189-e956857a95bf,Inbound,Order Related,Installation/demo,Very bad,71e5e946-8a93-4b73-81a9-f3c7458434dc,,01/08/2023 16:53,01/08/2023 17:17,01-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
38b4323a-5385-438e-ab93-20903ced055a,Inbound,Product Queries,Product Specific Information,,c74118b7-0aa3-49e8-9504-9fe6c8b63a9f,,02/08/2023 09:11,02/08/2023 09:19,02-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
651f792d-1ea2-4e87-b65a-d868bb1f9e25,Inbound,Order Related,Order status enquiry,,bd258821-3a96-4c45-b809-b944ef011888,21/07/2023 12:13,02/08/2023 14:15,02/08/2023 18:20,02-Aug-23,DARBHANGA,Mobile,15999,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a669bee9-82ea-45d5-a5bd-3dd6a23e27a6,Email,Returns,Reverse Pickup Enquiry,,554f3f6f-1e50-464f-a0cf-895ade7fe95a,18/07/2023 12:07,02/08/2023 08:41,02/08/2023 08:43,02-Aug-23,KOLKATA,Books & General merchandise,172,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
5e056f28-e7dc-4e14-8efb-2c70f6adcd76,Inbound,Returns,Reverse Pickup Enquiry,,99a0e6cf-a3a7-4fa2-9ab0-2540b32d324c,,01/08/2023 15:56,01/08/2023 15:59,01-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
54bfa47d-2690-429a-91d2-5013c53d9fdc,Inbound,Order Related,Installation/demo,,2744f6a8-2b99-4ab5-908e-45b1e88555f3,,01/08/2023 21:58,01/08/2023 22:13,01-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
ce2d3ef6-d93f-48a8-81b1-be96a5bef82c,Outcall,Returns,Fraudulent User,Good,069ccbbd-2d34-4bb8-a6cf-6b8ca7842c2a,,02/08/2023 07:15,02/08/2023 07:42,02-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
d574cac2-a58c-43f4-b362-7935aa1d6f37,Inbound,Shopzilla Related,General Enquiry,,4b375183-1505-4bed-8841-6164866f0e3a,,02/08/2023 12:39,02/08/2023 12:40,02-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
cff5385e-80c1-4ba6-bfed-7676df62493f,Inbound,Returns,Fraudulent User,,9be0485d-a62e-4e77-90b2-62704729ae1d,,02/08/2023 18:03,02/08/2023 21:41,02-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
d6df36cd-d03e-44d7-acee-043144d14aa6,Inbound,Order Related,Delayed,,d6f4a718-36ed-4789-9c13-48265a95b2db,28/07/2023 23:54,01/08/2023 10:25,01/08/2023 10:34,01-Aug-23,NEW DELHI,Books & General merchandise,9,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
df82562a-11ab-403b-a274-f1af0e4f516e,Email,Order Related,Delayed,,4e9274be-0ea3-4cd9-b5fd-df2684ac0a51,,02/08/2023 07:26,02/08/2023 09:42,02-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,3
46516f96-c327-40f5-99c3-3625b5b618da,Outcall,Returns,Reverse Pickup Enquiry,,a9659786-b921-4112-9dd2-797c452eb900,,01/08/2023 19:06,01/08/2023 19:18,01-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ee2f88e5-e644-48d6-b8f1-6b670fc8cb83,Inbound,Returns,Reverse Pickup Enquiry,,e2fda00a-5f47-48e7-ad9b-cb63a278c1a8,,02/08/2023 16:54,02/08/2023 16:58,02-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
b2d84d8d-4869-4489-978c-876b65d4d8b2,Inbound,Cancellation,Not Needed,,bb22bae2-44db-4990-8de6-cea4222b52f5,,02/08/2023 18:53,02/08/2023 18:56,02-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,3
901e28b7-02a7-41d2-89cf-dfb5b98b81cb,Inbound,Returns,Missing,,7f48c118-ab54-4451-99d9-41cecef4d470,,01/08/2023 19:04,01/08/2023 19:31,01-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
702faa7e-ee2b-41dd-910e-babf067311eb,Inbound,Returns,Reverse Pickup Enquiry,,8b23ab8d-7245-40e7-b532-b667d7c31a39,,02/08/2023 15:30,02/08/2023 15:33,02-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e2ee1e10-0913-4ee0-8cc6-bd90d3fdbad1,Inbound,Cancellation,Not Needed,,b8c24d52-9ce3-4ff8-bb59-1f7b9cf34375,28/07/2023 10:00,01/08/2023 12:08,01/08/2023 12:10,01-Aug-23,DOHAD,Mobile,11999,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
88bf0799-275d-4196-b40a-4b59aa510d16,Outcall,Refund Related,Refund Enquiry,,1b6f96e4-9c23-481a-aefe-e92d8d5c9222,,01/08/2023 13:10,01/08/2023 13:27,01-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
a7fe4d5e-d770-4f6a-9fbe-5694221336fb,Inbound,Product Queries,Product Specific Information,,dff7d442-2a4e-435a-b103-b16517c536a0,,01/08/2023 20:33,01/08/2023 20:44,01-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
b83317be-c7fc-4c88-93a0-f7893764c7a0,Inbound,Returns,Technician Visit,,101b3a91-6fa1-4c6a-b269-6d53964b954a,,01/08/2023 18:37,01/08/2023 18:40,01-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
6cd90dd8-39d0-4239-ac81-63334f294310,Inbound,Returns,Wrong,Return policy refurbished need ,2559d5f4-ec21-4f26-b210-36234af0a43e,,02/08/2023 09:38,02/08/2023 10:08,02-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
68a52f3d-a3dc-4ce1-9e94-f92c28aba3d7,Inbound,Order Related,Delayed,,7282ffe9-f955-4026-83bb-53c6a3e00339,12/07/2023 01:01,30/07/2023 17:41,01/08/2023 11:50,01-Aug-23,KOLKATA,LifeStyle,438,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
ffe1030b-205e-4aff-9fb2-280d3a17851f,Inbound,Order Related,Delayed,,bf06ec5c-2e4b-48fa-a81e-721fbd1ffaaf,17/07/2023 09:21,01/08/2023 09:42,01/08/2023 11:51,01-Aug-23,PURI,Furniture,388,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
e739aae0-bf60-4a5b-aeb1-069518e757f3,Inbound,Order Related,Installation/demo,,d2c10092-dff4-4f94-bfad-06098d4fb0d6,26/07/2023 00:46,01/08/2023 17:23,01/08/2023 17:29,01-Aug-23,JODHPUR,Home Appliences,13990,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c76c6916-64a9-443a-a1af-bff294f0729c,Inbound,Order Related,Order status enquiry,,80d35631-65e1-4e26-850e-08b4362423c2,,02/08/2023 18:50,02/08/2023 19:13,02-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
8ca64862-5b1b-44ff-a950-e554e67069b0,Inbound,Returns,Return request,This is good woman manjileka,f561e17d-8b79-4128-a456-d14200e32fe7,,02/08/2023 22:34,02/08/2023 22:40,02-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
29653f38-5b8b-4c9a-b26d-96d359bee4da,Inbound,Order Related,Delayed,Great services ,de46652f-5127-4bd0-b4bc-8021bf01a6c9,29/07/2023 14:47,01/08/2023 17:42,01/08/2023 17:42,01-Aug-23,GANDHINAGAR,Mobile,8499,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
d362a46b-af34-4d26-8275-8275337e090b,Inbound,Order Related,Delayed,,4c5b0e43-55e3-43ee-ad60-dd47ac41636a,30/07/2023 13:43,31/07/2023 19:48,01/08/2023 14:15,01-Aug-23,NEW DELHI,Books & General merchandise,110,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
9b8c2e2a-e54b-4f8b-985c-8ffdda1bb8a0,Outcall,Payments related,Online Payment Issues,,fa397f61-ec38-4bfe-ac46-5d0f6e9a7528,,02/08/2023 15:03,02/08/2023 15:03,02-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
163b7667-bf62-4b23-ac2e-60f44aab56a4,Outcall,Order Related,Seller Cancelled Order,,3960a63c-189c-4f37-95f5-2ab73ed86fc8,,02/08/2023 20:56,02/08/2023 21:00,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
d07eec83-ecfa-482b-9991-b39462f87645,Inbound,Refund Related,Refund Related Issues,,79f15173-693c-4d4f-8810-99eb8e4a514c,18/07/2023 15:59,02/08/2023 22:09,02/08/2023 22:10,02-Aug-23,JODHPUR,Mobile,19435,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
2af250ed-4360-4711-b893-3edfc2446ffc,Inbound,Feedback,UnProfessional Behaviour,,aa61f016-69e0-481f-908a-295a40f3c16a,30/07/2023 17:25,31/07/2023 19:47,01/08/2023 09:06,01-Aug-23,BANGALORE,Home Appliences,12640,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,3
64dd81a5-123f-4345-b771-b730a080a256,Inbound,Returns,Missing,Very good service ,1abae7da-156f-4c5a-ad5e-6af49cb8c29b,,01/08/2023 15:31,01/08/2023 15:32,01-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
ded1d21b-8621-4767-a294-cfe63fbcbd4d,Outcall,Returns,Service Centres Related,,a164ad04-7437-4656-987f-946a246017bc,,01/08/2023 16:18,01/08/2023 16:50,01-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
d37a9465-6143-4f80-8072-16af088b544e,Inbound,Order Related,Order status enquiry,So sweet ,98b1ad4f-0264-4fd7-9d2c-c2501c42de4c,,01/08/2023 21:21,01/08/2023 21:24,01-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
9cb1f9bc-a34d-4b51-9142-d0e195ed230a,Inbound,Order Related,Seller Cancelled Order,Too Good. Thanks ,e779f7c4-48f0-4d02-81c7-9de23e4e858c,,01/08/2023 21:50,01/08/2023 22:35,01-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
772b5daf-76f6-410a-8fef-818686a70d9c,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla and thank you Shopzilla customer support ,a763be7c-6f24-4d5d-8953-4a3c3ba44ab0,,02/08/2023 06:57,02/08/2023 07:06,02-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
2b1637c4-e22b-4ab8-a276-e0ba1df5e310,Outcall,Order Related,Order status enquiry,Bad service ,a010a414-7f0b-4e26-91f3-4f75b49ba578,,02/08/2023 18:14,02/08/2023 18:15,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
5ae7b7a7-ae38-43c1-885e-b59bfd70ac5a,Outcall,Refund Related,Refund Related Issues,Good communication skills ,cf1c0add-59e4-4459-b0f9-2ff7229fd97a,,02/08/2023 19:27,02/08/2023 21:06,02-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
b06824cb-5b66-48f2-b8a8-028d97243aa1,Inbound,Returns,Service Centres Related,,a14e06d3-a157-460d-b459-6e224bcf6919,13/10/2022 16:08,02/08/2023 17:25,02/08/2023 17:28,02-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,699,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
db217b38-c249-4b7e-afab-8aabffe5c377,Inbound,Returns,Reverse Pickup Enquiry,,58a7e569-c8c2-4f6b-b58b-a84730f2dc47,,01/08/2023 19:39,01/08/2023 19:40,01-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
c0531f1e-6dce-4deb-93a8-b9c68f6f52c9,Inbound,Returns,Service Centres Related,,7ccbb544-be11-497c-861b-67c48dc1a3c6,,02/08/2023 19:29,02/08/2023 19:35,02-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
dbca4e91-048e-4baa-87ab-a9201476d8af,Inbound,Returns,Reverse Pickup Enquiry,,8a904205-08f7-4a3d-a11c-1ed91b352ac9,,02/08/2023 17:52,02/08/2023 17:54,02-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
28ed2a27-353d-498f-921b-ecae55f88184,Inbound,Order Related,Installation/demo,,fd67698a-e3af-42d4-a3d0-d1aae46a89c6,,02/08/2023 22:17,02/08/2023 22:18,02-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
44b83004-2aee-4f45-b204-b33e6d2b54c3,Inbound,Returns,Reverse Pickup Enquiry,,9d08a3e8-034c-4fe0-80c5-33cd93a78838,,02/08/2023 23:30,02/08/2023 23:34,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
fb90ef09-a3ca-4b4a-8781-2edd32a2c165,Outcall,Payments related,Payment related Queries,,b525935b-5b70-4714-9f16-a19966bf91a7,,01/08/2023 00:16,01/08/2023 00:44,01-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
ea9bed4b-704f-4078-a791-1dddbfd780c1,Inbound,Offers & Cashback,Other Cashback,,9256686f-00d1-4cd3-9fe6-a24333fee76a,,01/08/2023 11:11,01/08/2023 11:12,01-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3fc8641e-48e3-41a5-98c8-50d2cdfeab31,Inbound,Order Related,Order status enquiry,,e232d33d-33df-44ea-bc5d-740283503e8a,,01/08/2023 20:19,01/08/2023 20:20,01-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
01452a6b-b80c-42b0-aa7b-585cc078089c,Inbound,Order Related,Priority delivery,,15147602-59d3-4430-be01-69a99b8a775f,,02/08/2023 19:20,02/08/2023 21:09,02-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8f38f9e4-5acc-4d05-b732-692a58057dec,Inbound,Returns,Reverse Pickup Enquiry,,4256c637-ae73-4ee1-b0ae-9dc5afc44f57,,02/08/2023 21:18,02/08/2023 21:24,02-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
84dc9990-5b84-4d31-a665-c761fe279aae,Inbound,Returns,Return request,,439bbc9d-1a1f-4e7b-aa5a-805a4f1fab8f,,02/08/2023 21:22,02/08/2023 21:38,02-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
9698025c-42ec-4347-bc40-1fc4dcd28881,Inbound,Order Related,Order status enquiry,Good ,a64c9b8a-e3fd-4bbd-81cc-8ee9dd7dc512,29/07/2023 11:33,01/08/2023 13:14,01/08/2023 13:19,01-Aug-23,FAIZABAD,Electronics,999,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
d912d9f9-5c03-47ac-a066-5b04d32ff7ed,Outcall,Returns,Reverse Pickup Enquiry,,87548c9c-ac17-403b-a735-63eb6e804ebe,,02/08/2023 17:26,02/08/2023 17:29,02-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
0df6059a-d00a-41b9-8942-a5ab58208f29,Inbound,Returns,Reverse Pickup Enquiry,,9b0cea08-3a2f-4327-a276-eb062c72981e,22/07/2023 09:43,01/08/2023 21:44,02/08/2023 01:06,02-Aug-23,GOLAGHAT,LifeStyle,399,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
3eabbbe9-9477-4c6a-a28f-55a0b270b8e7,Inbound,Returns,Reverse Pickup Enquiry,,8226ad9a-a3b7-4da5-9cc1-e9b26ffd86b3,10/07/2023 23:45,31/07/2023 18:42,01/08/2023 14:03,01-Aug-23,Garur,Books & General merchandise,420,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d4cfe794-df8b-44b3-83a5-900f689f1c39,Outcall,Order Related,Customer Requested Modifications,,039a16c0-bfcd-435b-bbb4-aa7e06bf33b5,30/07/2023 22:58,31/07/2023 23:33,01/08/2023 07:07,01-Aug-23,,LifeStyle,379,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
6d6d1a32-c707-4d40-8bbc-8d8ef026cb9e,Inbound,Product Queries,Product Specific Information,,f6b8eb40-3ba3-47e5-966b-1910f4c87ad6,,01/08/2023 10:40,01/08/2023 10:51,01-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,1
ebd85d05-3f33-4ada-a99d-e8ead32d4769,Inbound,Payments related,Payment related Queries,,6cc2bb71-a01f-4f1b-bbac-df1da1d16c7b,,01/08/2023 12:14,01/08/2023 12:18,01-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
5ca53508-2483-4a0f-a1f3-11b4ee503dc3,Inbound,Returns,Fraudulent User,,bc98eda7-00b4-47ac-a713-0117b1e4073c,,02/08/2023 21:40,02/08/2023 22:27,02-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
70f23b7b-141d-4c15-bee5-cffc69f41e2a,Inbound,Returns,Wrong,Not sastify with service and answers ,a94ab02e-821c-48e7-b1e7-88db0eff9044,25/07/2023 10:34,31/07/2023 10:06,01/08/2023 13:30,01-Aug-23,AMRELI,LifeStyle,664,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
7e8f6553-f74a-4c20-8635-db4c352982ab,Inbound,Order Related,Invoice request,Thanku Maim,dfa95889-6e1f-4531-abcd-142ef910fd1f,,01/08/2023 08:36,01/08/2023 08:40,01-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
e0e56fec-809d-4335-bd01-c2cbc8cc8429,Inbound,Order Related,Order status enquiry,,cb083373-4077-4bbe-a545-76bbf4f2ec93,,01/08/2023 09:57,01/08/2023 10:07,01-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,3
b403c205-7894-461c-83c4-15c558b2c9ff,Inbound,Shopzilla Related,General Enquiry,,499a123f-a0df-48af-af40-77ac0e08cf5e,,01/08/2023 12:20,01/08/2023 12:26,01-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
fdd29eca-e48f-4e04-9150-e22450b2948b,Inbound,Returns,Missing,,555d7b9c-5616-4e1a-a6d5-2ce0daac1275,,01/08/2023 12:18,01/08/2023 12:22,01-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
262e30b0-0899-4a72-9af6-b7a85210512c,Outcall,Returns,Return request,,a3317c96-2e80-4d83-aad5-ba712e5a4ec9,,01/08/2023 13:12,01/08/2023 13:48,01-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
145e257a-bd7e-47a5-9858-ed4d6b485efa,Outcall,Returns,Reverse Pickup Enquiry,No,16b6feff-f488-4c04-b9ca-60cebfe20ef6,,02/08/2023 14:52,02/08/2023 14:54,02-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,4
3dde8d1a-b206-43d4-b9c9-ce71ed684c9e,Inbound,Order Related,Installation/demo,,595a55a7-87d3-454c-91f0-581a2f8045d4,09/07/2023 11:29,02/08/2023 09:28,02/08/2023 09:30,02-Aug-23,GUWAHATI,Furniture,20610,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
57b54be0-464b-45f4-8cf4-daa48068ccee,Inbound,Returns,Exchange / Replacement,,cf1ef6f1-f736-4c78-9171-8fca01166b33,,01/08/2023 23:59,02/08/2023 09:56,02-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
c47d29ad-eaba-4ed5-9d5c-764816b31ac9,Inbound,Returns,Service Centres Related,I am happy ,efe83999-7c1a-4de2-80b5-723dceafd554,28/06/2023 10:11,01/08/2023 14:54,01/08/2023 14:55,01-Aug-23,BALLIA,Home Appliences,6985,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
e32e2bab-9afb-4978-9272-d3902dbecb44,Inbound,Product Queries,Product Specific Information,Thanks ,19123266-1378-4d1a-a620-43e3d056f2e8,,01/08/2023 10:11,01/08/2023 10:22,01-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
522ebb7a-bfea-46a7-bd30-6902d93d26ea,Inbound,Returns,Service Centres Related,,9853dd19-df6f-4ca6-99bf-58edeea85223,,01/08/2023 11:49,01/08/2023 17:15,01-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
d40de4db-9ad9-465c-9d19-0c040076f061,Inbound,Order Related,Order status enquiry,,526e202a-841f-470f-8d93-6b0e87fabf48,,01/08/2023 16:35,01/08/2023 16:38,01-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5b2c9257-7b01-44d6-bef1-91f79fbfddf6,Inbound,Returns,Reverse Pickup Enquiry,,0d018973-729f-40b2-89fb-9d90b5f4ddb8,,01/08/2023 17:29,02/08/2023 09:49,02-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
40d567f5-bff8-40cf-a70d-557564c8f90a,Outcall,Returns,Return request,,f247ec84-fa52-4059-a76d-9eb3517429ff,,02/08/2023 11:17,02/08/2023 11:20,02-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
50624f7e-496e-4491-ba64-81ba8f8f004c,Inbound,Returns,Exchange / Replacement,,e51db2d2-73b5-48a6-9ece-9c16a0a68ad6,,02/08/2023 20:02,02/08/2023 20:06,02-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
06502e3f-1618-4ba6-bc7f-71ba868310ad,Inbound,Returns,Reverse Pickup Enquiry,,67f4b57b-857f-48b2-be35-0f7c0e3bcab7,,02/08/2023 20:35,02/08/2023 20:42,02-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
feab8757-59f3-460a-b738-5f4b4a8695ca,Inbound,Returns,Reverse Pickup Enquiry,,68a9066d-0a1c-4ec2-8750-3816973db282,,01/08/2023 11:04,01/08/2023 11:05,01-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
c8532640-3c7e-42c4-b216-608355b7b902,Inbound,Order Related,Order status enquiry,Super ,ff1407cd-9299-491c-aba7-2e2e2d93c1e3,,02/08/2023 16:14,02/08/2023 16:15,02-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
7b842f15-6e7d-4acd-be6d-c43665b778b3,Inbound,Order Related,Installation/demo,Samal kushwaha ,12893d1e-34df-492c-9fe1-458b35cbb709,,02/08/2023 22:05,02/08/2023 22:23,02-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
b90d3cc1-719d-4c29-867c-9e700f54e89c,Inbound,Refund Related,Refund Enquiry,,12f61133-f5ea-4c5a-8639-5d5a52374b7e,20/07/2023 19:41,02/08/2023 18:17,02/08/2023 18:21,02-Aug-23,GREATER NOIDA,LifeStyle,339,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
6d639301-a910-4c39-9368-47b63cc86b04,Inbound,Refund Related,Refund Enquiry,,817d4ac6-66b7-4d38-9d97-45b660ade978,,01/08/2023 10:18,01/08/2023 10:24,01-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dab431cc-27a3-4088-a536-7e685c1d40c4,Inbound,Order Related,Order status enquiry,,897c1667-64dd-442e-b098-55eb988e250c,,01/08/2023 19:43,01/08/2023 22:09,01-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,4
ec27e94c-81bb-433b-873a-dfcd88b47b0d,Inbound,Returns,Reverse Pickup Enquiry,Good communication ,e26d273e-cbb0-4d81-b3b9-5999015dddda,,02/08/2023 12:03,02/08/2023 12:10,02-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
a8c06e80-b85b-4016-99cc-0c8bafe8b527,Outcall,Order Related,Seller Cancelled Order,,436a333a-cd02-4a6e-a816-7fbc18e138d4,,02/08/2023 00:59,02/08/2023 23:32,02-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
583e4afe-f026-4dbd-94a0-c2411584ef3f,Inbound,Order Related,Order status enquiry,,3b8b6725-adaa-4687-b782-f5d823d4d321,,02/08/2023 19:47,02/08/2023 21:57,02-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
ce64fcd2-1aa8-4374-b927-a6b138d461e1,Inbound,Refund Related,Refund Enquiry,,0cea3ee2-3f03-40ab-b258-a2cef27821cd,,02/08/2023 17:04,02/08/2023 17:06,02-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
3afc46c2-77fe-4727-816b-6b0cf47d5c41,Inbound,Order Related,Installation/demo,"Try to sell authorized products, as duplicate product had seller from your platform",fdc1cc43-919c-4468-be87-fcd1bc3a70de,,01/08/2023 07:45,01/08/2023 07:52,01-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
b498430d-869c-4f53-adf4-a8c15a4c98eb,Outcall,Returns,Return request,  ache   krke,3c96e0a3-0227-48d1-9d64-44331c1ec1b6,,02/08/2023 15:57,02/08/2023 16:04,02-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
3aac2f6c-6956-4006-8b4c-8cd3814b507e,Inbound,Returns,Reverse Pickup Enquiry,,dee3b28e-bf59-445d-9c75-75e41f246270,12/07/2023 09:18,01/08/2023 09:26,01/08/2023 21:59,01-Aug-23,GUNTUR,Electronics,579,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,1
5a30d0ca-34cc-43e3-91a3-58cd97be2163,Outcall,Returns,Reverse Pickup Enquiry,Good,63a8d7ce-871c-4f6b-9de8-4b00ffe5a2dc,13/05/2023 14:42,01/08/2023 19:59,01/08/2023 20:03,01-Aug-23,CHANDRAPUR,Electronics,9999,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
204f53cb-1135-4594-968d-72167f680042,Outcall,Returns,Wrong,,0f8c50ea-f3d4-4e03-99f2-9359dcf23885,,01/08/2023 14:17,01/08/2023 14:33,01-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,1
4c73b9b9-342c-45c0-b73b-acc6b2d50f5c,Inbound,Order Related,Order status enquiry,,38e14245-dc39-4f7e-82dc-24c822c6c4d5,,02/08/2023 12:12,02/08/2023 12:13,02-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d49d0e9f-59ec-4610-b889-761d704c5bbe,Inbound,Payments related,Payment related Queries,,24f1e7b8-7987-4f6e-a422-3766735bf1b1,,02/08/2023 11:07,02/08/2023 12:35,02-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
98d58221-e9ef-4c14-9329-c157deb28435,Outcall,Refund Related,Refund Related Issues,,ffa3feba-dea3-4479-b9af-85eb7ca3735c,,02/08/2023 08:41,02/08/2023 17:55,02-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
76488f1f-7d19-4f3f-b2a5-274cdba0ff42,Inbound,Returns,Reverse Pickup Enquiry,,42421c23-d097-4992-8027-fdfae85fb1ec,,02/08/2023 15:07,02/08/2023 15:13,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
1c87dcac-4357-4d08-b3d1-f9b43a66b39f,Email,Cancellation,Not Needed,Good ,2a1b8e1e-da1a-4daf-a640-fa2c6ab5da7b,07/07/2023 09:22,02/08/2023 08:13,02/08/2023 08:14,02-Aug-23,KURNOOL,Electronics,1499,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a4029b26-fe6a-45b6-905a-0f7ee780d477,Inbound,Refund Related,Refund Enquiry,Good behavior ,ee7b7c27-4eb2-49c0-87ae-4ac40c0a0466,24/07/2023 08:02,01/08/2023 09:08,01/08/2023 09:10,01-Aug-23,CHANDRAPUR,LifeStyle,1599,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
fe5c66d2-826e-40d1-a9ed-5b1b8fae87c8,Inbound,Order Related,Order status enquiry,,0822cfbf-583f-4729-be40-64e10cbd916a,,01/08/2023 08:51,01/08/2023 08:56,01-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
b54659ed-4b71-4999-ac99-0235ea182427,Inbound,Order Related,Delayed,,e7d68162-652a-4296-b170-bf324c53f763,,02/08/2023 09:02,02/08/2023 09:07,02-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f9096087-796b-412f-bfd4-265b5b40451a,Inbound,Returns,Return request,I'm not good ,72d3621d-449b-419b-a44f-004fbe79a991,,02/08/2023 11:00,02/08/2023 11:02,02-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,1
820ef2cb-416e-4d0c-9253-c06d80a96f4d,Inbound,Returns,Reverse Pickup Enquiry,"I like to talk with this guy , she was very humbleThankyou so much I appreciate ????",04b6cb93-fd0b-4ad6-9497-68dc6cce7609,,02/08/2023 14:35,02/08/2023 14:36,02-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
969e1233-f3a2-46e0-acfe-6cfd11fc80b4,Inbound,Refund Related,Refund Related Issues,,00ec202a-f44d-4d16-b622-04e610b52752,,02/08/2023 17:06,02/08/2023 17:24,02-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b5b481bf-0590-4be5-9f0f-c9ca6dc21732,Inbound,Returns,Reverse Pickup Enquiry,,09643af9-f214-49f3-8964-3c5e7d82471a,,01/08/2023 21:18,01/08/2023 21:32,01-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,3
92e129b0-f467-4d7f-ba07-88c2e4a4bda4,Inbound,Order Related,Delayed,,65d006d8-6f6c-4a1f-9de1-082ed8da09d0,,01/08/2023 22:34,01/08/2023 22:43,01-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
c37ccd2e-5b6b-4507-90cb-07224d6424dd,Inbound,Order Related,Order status enquiry,,95ce52c8-6374-4e4b-93c5-217710d435ed,,02/08/2023 08:28,02/08/2023 08:37,02-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
afe566c9-b4ea-47f7-9803-f2f543939308,Inbound,Returns,Fraudulent User,Nice person ,d5248ddf-dfd3-484f-b05c-a46694478438,,02/08/2023 12:36,02/08/2023 12:40,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
c6e54f80-d8e0-434f-b352-94bf84b6625b,Outcall,Order Related,Delayed,,b93d8842-a088-40e7-8f03-f1cee1278806,29/07/2023 19:28,02/08/2023 07:22,02/08/2023 07:23,02-Aug-23,SAMASTIPUR,Mobile,10999,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
5b91cdbb-722a-493d-85cd-5be8e43e3909,Inbound,Returns,Reverse Pickup Enquiry,,46144811-450d-494f-a8af-0d4525173469,,01/08/2023 15:19,01/08/2023 22:17,01-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
e989abb3-fd70-4ff5-8cfb-b6d1cf18268d,Outcall,Returns,Damaged,,332981b3-32d9-4dfb-8291-938579dd664b,,02/08/2023 11:56,02/08/2023 11:59,02-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
944279c1-d954-4de5-9b2f-211e407dec6b,Outcall,Order Related,Installation/demo,,255d8517-9c10-4ab4-84ee-c37a71c91441,,02/08/2023 21:50,02/08/2023 21:56,02-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0c4f2706-78b2-44d5-9586-84cb0c5d095d,Inbound,Order Related,Installation/demo,Issue still continue,35ecfadb-928b-4bd6-89f5-f98f49503683,21/01/2023 08:29,02/08/2023 12:34,02/08/2023 16:02,02-Aug-23,JAJPUR,Home Appliences,32999,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
8327153a-4e35-41e3-8a7c-2454716e021b,Email,Order Related,Unable to track,,9bf31365-c1b4-47f7-862b-e73f6cadf3a3,01/07/2023 22:03,01/08/2023 17:56,02/08/2023 09:45,02-Aug-23,KATIHAR,LifeStyle,235,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8e644304-87e4-462c-8a82-bf0c54b99d74,Inbound,Returns,Return request,,2d0d3d80-9c59-49f3-b743-942f788aff7c,21/07/2023 12:11,31/07/2023 16:18,01/08/2023 17:57,01-Aug-23,MEDINIPUR,Electronics,179,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
68ecd233-2b2c-4247-bb0d-537cbb540310,Inbound,Returns,Reverse Pickup Enquiry,,faaf2335-d01d-4a01-888f-ca5fe5716e8f,,01/08/2023 12:02,01/08/2023 12:05,01-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
5783eb72-a970-481c-a5da-b44da14fc195,Inbound,Refund Related,Refund Related Issues,,e8bca90d-e957-44d3-a07d-78da7b198d37,,01/08/2023 18:22,01/08/2023 18:27,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
6c70434a-b458-4759-b22e-af9444ddb2d7,Inbound,Order Related,Delayed,,aebd18a2-9824-409d-baf5-4dd26fa5a905,,01/08/2023 22:31,01/08/2023 22:40,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
43751ac2-9b4b-4368-9909-33986e1533f9,Outcall,Product Queries,Product Specific Information,Cancel order,4c8f38a3-ceea-4a7b-bb33-bb1562114ac2,,02/08/2023 19:00,02/08/2023 19:02,02-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
51c12c13-29ab-4b30-bf3e-1b9d50e87f1c,Inbound,Returns,Reverse Pickup Enquiry,,967714ee-5c5c-439f-a1bf-29ef41709760,,02/08/2023 20:04,02/08/2023 20:24,02-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,4
e5f859c2-2f84-429e-9035-e9655773faad,Inbound,Order Related,Delayed,,4af8207b-3e0e-4fa0-bd94-66cb9e875a38,25/07/2023 22:29,01/08/2023 09:57,01/08/2023 09:58,01-Aug-23,MATHURA,LifeStyle,91,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
d8f9a616-4799-415d-9a5f-fc84d9cafb0b,Inbound,Shopzilla Related,General Enquiry,Thankyou! ,58210522-4f79-434f-84d5-3fd6642a6c4e,,01/08/2023 11:39,01/08/2023 11:46,01-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
847b50d6-6cee-49a3-a821-707a95575024,Inbound,Order Related,Delayed,,c05497a7-43ac-4ac0-9967-27f3ec4c3089,,01/08/2023 14:21,01/08/2023 14:32,01-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
c5aeb11f-c922-4967-84d4-58b56f91ca00,Inbound,Offers & Cashback,Other Cashback,Very nice and very good cosumer support ,aa68526c-1d92-4dba-820a-9f7705c2e552,,01/08/2023 14:58,01/08/2023 20:28,01-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
4aef04e0-d9e6-480c-aafa-9123072e4d11,Outcall,Returns,Reverse Pickup Enquiry,"Please, do not do work with bad sellers, who send wrong items and fake products",0cd3b895-840e-409a-b911-9f1fabd9387a,,02/08/2023 12:43,02/08/2023 18:07,02-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
3353b493-2571-422c-bfeb-cb84e8194c88,Outcall,Returns,Return request,,f7796053-fab5-4d9c-a260-5999c4b06888,,02/08/2023 17:16,02/08/2023 17:19,02-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
33305de0-5adb-4bc4-81e3-ac28c29e70c4,Inbound,Order Related,Delayed,,bf580b18-7aeb-45e7-9f38-f0a31124c842,25/07/2023 22:09,30/07/2023 21:12,01/08/2023 15:47,01-Aug-23,HYDERABAD,Mobile,26999,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
4e853ded-3ba1-4bb9-bdbb-ac5ff3b2ac5b,Outcall,Order Related,Delayed,,90385047-ead5-4782-aa23-9aa6f1ca5fec,,01/08/2023 18:57,01/08/2023 19:07,01-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
0d0ea1b6-d3d9-4549-9424-9337761b1aa1,Inbound,Returns,Reverse Pickup Enquiry,,d7bfb2d8-325c-45d9-8cbb-a0e7b5b7d6c4,,01/08/2023 20:16,01/08/2023 20:30,01-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
5d547f41-534f-4aab-90d8-7425ef1ee17b,Inbound,Order Related,Seller Cancelled Order,It treated me very badly.  Why canceled the order after taking my order.  It is very bad practice towards the customer.  This is very bad usage.  I am not taking anything else here..,b21ee493-f708-46d2-96df-c162d914878a,,01/08/2023 21:54,01/08/2023 22:14,01-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
3453ef03-b488-49ae-8bf0-ddf2ca874eba,Inbound,Returns,Return request,,a1bc5f79-4c6a-4bbe-8cbe-83608770ad09,,01/08/2023 22:04,01/08/2023 22:05,01-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
6099f754-cfa2-4556-a0a5-ac6d4f2e6ac8,Inbound,Product Queries,Product Specific Information,My all doubts solved thak you sir,9b2b923c-00ca-40ff-9d47-1ec173444e5d,,02/08/2023 12:58,02/08/2023 12:59,02-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
738c6b63-3aea-442b-9ac9-28e019b6d5e5,Inbound,Order Related,Order status enquiry,Good best but my amount is not credited my account ,719ac705-7051-463d-8811-7b7b3a9f0509,27/07/2023 09:13,01/08/2023 11:59,01/08/2023 12:26,01-Aug-23,JAMSHEDPUR,Mobile,32999,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
c877f1d6-5558-4228-9ba5-39ef3798be42,Inbound,Order Related,Order status enquiry,,f11b0d1f-1849-4c83-a806-21dce3926a41,27/07/2023 17:08,01/08/2023 12:15,01/08/2023 12:16,01-Aug-23,DHOLPUR,Electronics,899,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
9fb89859-63a9-48df-bff8-d1c53e820dd0,Outcall,Product Queries,Product Specific Information,I love his voice so preety please upgrade his post into manager in Shopzilla this person is very helpful thanks brother ????????,20ef3808-af75-42f1-a31c-6f9f5c833e4b,,01/08/2023 12:26,01/08/2023 14:37,01-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
269a349e-9cf3-4e48-9312-b14a2a4b25b4,Inbound,Shopzilla Related,General Enquiry,,51a0ba09-d0e4-4de5-bfd0-dc64a4e69c8f,,01/08/2023 21:06,01/08/2023 21:08,01-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
c0047291-eee1-40c7-af97-68c1447b4c9e,Inbound,Order Related,Delayed,,c3c7b4cd-7bd3-4430-9234-4250a01a0d97,,02/08/2023 20:53,02/08/2023 20:56,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,4
c4bcae34-f71a-437d-8bd5-2f50376fe15d,Inbound,Returns,Reverse Pickup Enquiry,The most inefficient resolution mechanism ,1e40ab43-5ada-473a-8dc8-b3df2ac35988,,01/08/2023 15:15,01/08/2023 16:45,01-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
de89b1d5-d702-47fe-a2fa-e04eaace952f,Inbound,Returns,Missing,,279d5b71-05e0-4176-8223-8f2d92e9bead,,01/08/2023 23:48,02/08/2023 01:25,02-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
e4bd0473-ce0f-4b16-9bfa-5b420c0bd160,Outcall,Order Related,Invoice request,,94f3dd3f-3cf1-47a8-be1f-5f0ec4b8bc1a,,02/08/2023 11:13,02/08/2023 11:16,02-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
87fa8c8f-cb74-48ba-89f1-19c3fb757c55,Inbound,Returns,Reverse Pickup Enquiry,,bf755a73-d817-413f-8cf2-b14d4057ac2e,,02/08/2023 18:22,02/08/2023 18:23,02-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
36445b1f-3934-4c4b-9e01-e08e081dc1a9,Inbound,Returns,Reverse Pickup Enquiry,,4b8d719a-387a-411a-9761-bb5f675e9429,,02/08/2023 19:31,02/08/2023 19:59,02-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
7e6ba6d3-d976-4d79-a399-69305e919729,Inbound,Returns,Missing,Thanks Team!,07e3d901-a99d-4868-9305-550a94f5f457,30/07/2023 18:15,31/07/2023 22:42,01/08/2023 18:44,01-Aug-23,PANVEL,Electronics,399,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
bebe563d-b502-4394-af46-e8b25c404c01,Inbound,Returns,Reverse Pickup Enquiry,,750d2819-f9a5-4641-8067-2c6cc400fba7,,01/08/2023 12:36,01/08/2023 19:17,01-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
174ee732-9291-4941-81e6-e4357975462f,Inbound,Returns,Wrong,Very nice   ?? ,344c92fc-b7c4-488a-949f-b149f02fb028,,01/08/2023 21:57,01/08/2023 22:09,01-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
7fc10907-9ed8-4b65-b0c1-621fb3853b69,Outcall,Order Related,Delayed,,7721cf50-6906-4b12-83b6-c22af205ec2e,,02/08/2023 19:49,02/08/2023 19:53,02-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
6cdb839a-cb22-4416-870a-de1795be4933,Inbound,Order Related,Order status enquiry,,9c04db08-dbca-405a-b3a5-3ce209b4d2eb,,02/08/2023 20:28,02/08/2023 20:28,02-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
62eef251-ecc5-4dfa-96bd-97070db218f9,Email,Feedback,UnProfessional Behaviour,Osm,edef8ebb-47af-4882-9252-f400b1e36d37,20/07/2023 18:32,02/08/2023 15:46,02/08/2023 15:47,02-Aug-23,PURNIA,Books & General merchandise,1100,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
37cbb656-b9ad-4059-b752-b5d27f33eae3,Inbound,Returns,Reverse Pickup Enquiry,very good person ,c0c2c96c-df70-47dc-89c3-618dd11aa500,29/07/2023 16:16,01/08/2023 08:23,01/08/2023 08:24,01-Aug-23,CHIRAWA,Electronics,1399,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
54a75683-d9ea-4c36-9c47-05634fbbe254,Inbound,Returns,Exchange / Replacement,,741d282a-838e-4109-90d7-a6837debaa78,,02/08/2023 09:00,02/08/2023 09:03,02-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
f5504a97-5da3-45eb-b803-869dd998b364,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,39cde044-8cfe-4005-b9f5-df6bf9758372,,02/08/2023 10:20,02/08/2023 10:21,02-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
c6ee31fb-9951-41fa-a06a-6de01a44ed7d,Outcall,Payments related,Online Payment Issues,Good,fbbe851a-5d4a-4179-b375-ce18c2573885,,02/08/2023 11:41,02/08/2023 11:42,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
cd73cd40-a256-4685-b2fb-13de568d74ef,Inbound,Returns,Reverse Pickup Enquiry,,59450e66-5a8a-40d5-975b-7b44ec432f97,,02/08/2023 13:41,02/08/2023 13:47,02-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
bbf3fdd5-481c-44b3-9104-e1f71c5e20f4,Inbound,Feedback,UnProfessional Behaviour,,d6742edd-df0b-4e52-a893-d284135bf9f2,,02/08/2023 21:47,02/08/2023 21:55,02-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
903d7622-8bca-42c9-b846-6461f5ec8c0e,Inbound,Returns,Exchange / Replacement,Need exchange option again as I clicked \"Reject\" by mistake during exchange confirmation.,1baefc8f-83a3-4865-9740-0f12830a414a,29/07/2023 16:25,31/07/2023 17:34,02/08/2023 12:04,02-Aug-23,COIMBATORE,Electronics,14990,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,4
2ee3337d-8ec9-4805-81ef-080d01c88977,Inbound,Returns,Return request,,0a110cb4-47d4-4c35-82a7-92d821dd7dc3,,02/08/2023 00:39,02/08/2023 00:41,02-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a09aa7fe-ab56-4f48-a5c3-93dab52380c7,Inbound,Order Related,Seller Cancelled Order,,38eeee0b-ab31-4271-9035-c1db31a7c57e,,02/08/2023 18:01,02/08/2023 18:07,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,3
e1e2fccb-89af-4ba8-b268-2b23a97c229f,Outcall,Returns,Service Centres Related,Issues resolution fast,e49ee0b6-fff1-4ff0-a816-0570283cc708,,02/08/2023 19:12,02/08/2023 19:28,02-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
7852394a-7a0f-43c2-8f6e-458ab32db0ff,Inbound,Order Related,Priority delivery,Costumers support team is very good ,986b63f9-2044-41e7-82aa-8c75258298aa,,01/08/2023 22:03,01/08/2023 22:06,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
e134893e-9203-4d03-b66a-07f3f88a97a8,Inbound,Returns,Reverse Pickup Enquiry,,c63dd354-ead2-4830-b37f-b9a2bcc9f311,,01/08/2023 10:57,01/08/2023 11:01,01-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
994f45c5-74c1-4211-8430-de53e41661b8,Inbound,Order Related,Order status enquiry,,0e26a5d1-f856-45b0-9a31-02b0424783dc,,01/08/2023 11:13,01/08/2023 11:15,01-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
ddef5ed8-9af4-4d16-ab04-f337bbf56ee8,Outcall,Feedback,UnProfessional Behaviour,"Very wrost service nobody resolvoed without deliverying product delivery agent updating as product delivered it's absolutely wrong data leakaging without asking pin he has updated like this, what it shows? Till date am unable to connect with him also",afb84fc2-7844-4eaf-b6ff-11ad2dbbbd9d,,02/08/2023 14:45,02/08/2023 21:37,02-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,1
0d2b320e-ce4e-4fc6-886e-dc05e51e8c2a,Inbound,Returns,Reverse Pickup Enquiry,,86f8d30f-af51-4deb-b8c8-a9da331f862e,,02/08/2023 16:00,02/08/2023 19:25,02-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
12334a48-0acf-436b-98fb-c0b53eeb2759,Inbound,Returns,Return request,,bfe5dcf5-5fd5-46fb-8e7b-0ca804f1b5ba,,02/08/2023 17:54,02/08/2023 17:57,02-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
4c034be7-63ec-4e35-b601-4cb76c853429,Outcall,Order Related,Order status enquiry,Fraud company Shopzilla company ,4ab27d73-bd83-4332-9e44-fd102df60fd3,26/07/2023 05:28,01/08/2023 21:15,01/08/2023 21:22,01-Aug-23,AGRA,Home,178,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
da7c102a-d500-4176-a2fe-900a25c517e5,Inbound,Product Queries,Product Specific Information,,4f53719a-607f-4e35-af29-d5593ba1dd15,,01/08/2023 09:41,01/08/2023 09:41,01-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
628111eb-9a09-40cc-b9b2-d6d96300afdd,Inbound,Returns,Reverse Pickup Enquiry,,90fa93bd-d4df-42b1-8428-fab17b631f98,,02/08/2023 18:51,02/08/2023 18:54,02-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,4
6578845d-42b5-4908-bd4c-a6df254eebb9,Outcall,Returns,Exchange / Replacement,,ee4eafd4-e7cd-41d1-b1e9-3cae01d5890c,,02/08/2023 21:54,02/08/2023 23:13,02-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
ed636609-24fc-40c2-bf9a-b7770a6b2d56,Inbound,Returns,Reverse Pickup Enquiry,Tq ,e83d7a3d-fdc0-443d-b8d7-e07d7e3c18a2,17/07/2023 13:02,01/08/2023 06:59,01/08/2023 07:15,01-Aug-23,BAREILLY,LifeStyle,524,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
033393bd-2035-4399-9bac-a90c49fa3ebe,Inbound,Refund Related,Refund Enquiry,,52eec528-4011-4c8b-94ea-d42a2b8ec615,21/07/2023 16:45,29/07/2023 18:48,02/08/2023 07:54,02-Aug-23,MALIHABAD,Mobile,18999,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,1
659d7557-56d1-4070-9c7e-5412db48de74,Inbound,Order Related,Order status enquiry,,f1504df5-ae8a-4f21-9ef8-3a3fded0dd0a,28/07/2023 15:59,01/08/2023 10:48,01/08/2023 10:50,01-Aug-23,KATHUA,Mobile,7499,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
658c7e7b-3c4c-43d3-8b3b-8fdbc3c30151,Inbound,Order Related,Priority delivery,,cc85931d-f57c-4909-8550-a72b8e2f89da,28/07/2023 21:21,01/08/2023 17:52,01/08/2023 17:53,01-Aug-23,BOKARO,LifeStyle,395,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
78ab4217-7655-4fc5-ba1c-e73f5fb60878,Inbound,Returns,Missing,,b45a7943-23de-4fc5-a12b-5d479d4738f1,,01/08/2023 22:08,01/08/2023 22:31,01-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
bc484265-10b6-498c-9992-7ccfbccae077,Inbound,Order Related,Installation/demo,,6054289d-0096-46e5-9022-f135341e7097,,02/08/2023 10:37,02/08/2023 10:43,02-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
5345cfec-2b70-4c56-bb72-cbc1b0cff83c,Inbound,Refund Related,Refund Related Issues,,918253dc-aa93-45d1-a978-9de39cef688b,25/07/2023 08:38,01/08/2023 09:19,01/08/2023 09:19,01-Aug-23,NOKHA,Electronics,1399,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
073ec816-4640-419d-b678-c10da057df6b,Inbound,Returns,Fraudulent User,,bf864535-95cd-4b2c-8992-cde59f88eff2,,01/08/2023 11:38,01/08/2023 11:50,01-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7b787d9a-2519-4e7c-bdfb-e3b65cb2ba4a,Inbound,Returns,Missing,,d236a578-ffce-47d6-a0f9-c012fe8da1f1,,01/08/2023 13:52,01/08/2023 16:25,01-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
8fa5a734-461f-4162-9aa2-89e5715a2d87,Inbound,Returns,Reverse Pickup Enquiry,,4f021d45-2385-45e6-8739-f7e5290f4600,,01/08/2023 14:42,01/08/2023 14:43,01-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
491a3bc0-a5ec-4ba4-b3f5-b66913597e0c,Outcall,Product Queries,Product Specific Information,,589e581d-2750-4966-bc28-ec0cf629c2b3,,01/08/2023 14:44,01/08/2023 16:22,01-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
054471f8-9d2c-4909-9afa-66e412e6f486,Inbound,Order Related,Order status enquiry,,8b5a8149-362a-4e95-93e7-08628522d976,,01/08/2023 20:12,01/08/2023 20:16,01-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,2
b5b5b9d2-b938-4c83-89ad-00306030c375,Inbound,Order Related,Delayed,,766052df-577e-49a7-8188-3641f7046f71,,01/08/2023 21:37,01/08/2023 21:38,01-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
124931cc-1a1a-40ca-8491-b8193fbc66ae,Inbound,Returns,Reverse Pickup Enquiry,,daf048fd-876c-4da2-9841-e6b45ab55b87,,02/08/2023 09:33,02/08/2023 09:44,02-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
4e28a7b6-49d6-4714-80bc-9c9e3bb05d1e,Inbound,Returns,Reverse Pickup Enquiry,Amazing customers support but poor proceedings ,b7b223c8-3991-49ab-91a7-a43e8297f5d6,,02/08/2023 17:18,02/08/2023 17:19,02-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
96f8c113-80a1-4461-966d-a0fc9e71b44c,Outcall,Refund Related,Refund Enquiry,He was very good in communication and all and i expect to solve my asap thank you,0a70c5c6-7a54-4840-9122-c36e55635697,,02/08/2023 23:01,02/08/2023 23:01,02-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
4219604b-af2f-4777-b06d-5d3f13af52fe,Inbound,Product Queries,Product Specific Information,Executive was good and professional resolved my query but he was unable to address my doubt about FK services.but overall good ??,efc178e4-29fe-4ae9-855f-62a5e1897a02,,02/08/2023 23:57,02/08/2023 23:58,02-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
3967cf3f-9cec-441e-9c2b-d5009f06488b,Inbound,Returns,Service Centres Related,,a4b28e24-b492-44b0-8e40-ac15f166f95f,15/01/2023 10:30,01/08/2023 16:33,02/08/2023 20:00,02-Aug-23,MUMBAI,Home Appliences,28090,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
b80bf19e-712f-4532-9af9-caa34b3bbbe1,Outcall,Others,Call disconnected,,21d67c56-a273-49bf-b5af-ff4a50be233c,11/07/2023 21:05,01/08/2023 11:45,01/08/2023 11:45,01-Aug-23,SAWER,Furniture,2899,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
282c58b5-18f6-459e-867a-b6e6088f505b,Inbound,Feedback,UnProfessional Behaviour,,e78c6780-2a27-40ad-8085-e544bba9a489,23/07/2023 17:35,01/08/2023 18:02,01/08/2023 18:04,01-Aug-23,HYDERABAD,Books & General merchandise,262,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
2b005af7-a1be-4b1a-854a-5326ceeedc4e,Outcall,Returns,Reverse Pickup Enquiry,,888c41ef-3907-49b9-9d7c-0c12db9bce08,,01/08/2023 15:23,01/08/2023 15:30,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
50202a5e-91e4-4fd8-90fd-784319649cb6,Inbound,Product Queries,Product Specific Information,,c3d35dcb-8c76-41f0-9cd8-adecf64dd319,,01/08/2023 22:20,01/08/2023 22:21,01-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
049ba7ce-06d8-4ffd-9820-a75a3299229f,Outcall,Returns,Reverse Pickup Enquiry,,b517f735-0ef3-4f5f-82eb-2ba25fc69974,,02/08/2023 09:28,02/08/2023 19:55,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
b597b075-b516-4cac-b9f0-dcfe6d4d2340,Outcall,Payments related,Payment related Queries,Very good ,c678bd86-4a68-4547-ba90-56e5b2968f87,,02/08/2023 11:33,02/08/2023 11:42,02-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
d591d79c-fa74-4a71-86c6-9f2d49585d08,Inbound,Refund Related,Refund Enquiry,,905db400-3682-4eb0-aebd-4c547bbd1e7b,,02/08/2023 16:13,02/08/2023 21:01,02-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,1
3cab58f6-0b52-4b0c-8027-2a372135f038,Outcall,Order Related,Seller Cancelled Order,"Ordered on 27th with expected delivery on 29th. Put for delivery on 30th, no call, gets undeliveredDelivery agent confirms address on 31st but doesn't pick up call, marks undeliveredOn 1st, gets undelivered without a callOn the 2nd gets cancelledYour so called senior support agent   is absolutely horrible and even ridiculed by pronuncing my name at the end. This rating is for him and your service with it.Not only is your service pathetic, but so are your agents.Terrible service and experience I've had",d78aa5ff-b00d-4bb2-b9fc-e6a4fe11d350,,02/08/2023 13:22,02/08/2023 14:12,02-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
e6154d6f-dd3f-446f-8486-8401349fe4fc,Inbound,Order Related,Seller Cancelled Order,satisfied from the conversation with Miss   regarding my issue...Thanks,3ed49144-2d68-455b-88c2-20bf65f32de5,,02/08/2023 21:28,02/08/2023 21:37,02-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
7e4510b9-6198-40d1-bee3-281f29b57207,Inbound,Order Related,Delayed,,7f622f42-4e2c-465c-b643-a925facf899b,28/07/2023 10:57,01/08/2023 11:00,01/08/2023 20:09,01-Aug-23,LUCKNOW,Home,1399,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
6372d8a9-c9bc-4f75-9f40-5aa2f3444bab,Inbound,Order Related,Order status enquiry,,eccd9734-e6a4-4cee-b1bc-e8a27fd47b91,31/07/2023 22:28,01/08/2023 01:26,01/08/2023 01:27,01-Aug-23,PUTTUR,Mobile,44999,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
563bdcae-d6e8-48e3-8d82-1b9bdc51ee71,Inbound,Returns,Fraudulent User,Aplog apan system may sudhar laya nahyto bohat jald apna dukan band   ,f4cbe431-1ff7-405a-8902-8e56205c9bb5,28/07/2023 18:35,01/08/2023 08:12,01/08/2023 22:24,01-Aug-23,BANKURA,Books & General merchandise,399,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
88658bd4-72fa-40c8-9cac-c492d9fba4d9,Inbound,Order Related,Seller Cancelled Order,Bad service ,12483823-906e-4ec2-9a5a-76b61b82c6fc,,02/08/2023 12:10,02/08/2023 12:14,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,1
9a22aa89-6280-46ec-b71d-f1af36f1aeb5,Outcall,Cancellation,Not Needed,Ok,fb0eb62f-2a61-4ada-911e-dc7de8d8d05c,,02/08/2023 14:43,02/08/2023 14:51,02-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9edd0938-6e0e-43a9-8860-4481b2491b14,Inbound,Returns,Reverse Pickup Enquiry,,8187c12c-fa75-43d7-b564-8171300bebf1,,02/08/2023 17:32,02/08/2023 18:46,02-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
19352308-25a2-4bce-b590-47a82ecef6a2,Inbound,Returns,Reverse Pickup Enquiry,,93c7e33f-a994-4f6a-83c4-2555e9089703,08/07/2023 00:00,31/07/2023 19:29,01/08/2023 12:14,01-Aug-23,PURULIA,Electronics,854,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
5aeb9809-70d5-42d7-ab5a-e17a641ba07f,Outcall,Feedback,UnProfessional Behaviour,,87dee03c-1262-499c-ac61-045bc3e11ec1,,01/08/2023 20:32,01/08/2023 22:02,01-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,1
2afe8bb0-780a-4718-ad43-005268d51f3e,Inbound,Returns,Reverse Pickup Enquiry,,108375e5-f467-4fd0-8172-5e107e837985,,01/08/2023 19:51,01/08/2023 19:52,01-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
0427a981-3c3a-4752-b38f-e19492f6dd00,Outcall,Returns,Return request,Good,48f599d4-87b5-4b99-80ac-e6f1d37de216,,02/08/2023 17:24,02/08/2023 17:34,02-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
d86a2e28-e69b-4bbd-86c6-c644a11e8331,Outcall,Returns,Service Centres Related,Good experience with Shopzilla ,9193f4f8-26da-4c3b-b187-6866a97d7c21,,02/08/2023 14:31,02/08/2023 14:32,02-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,4
ac3697f0-494b-4865-a735-4451339a9f75,Inbound,Returns,Missing,,31feaa83-7349-44d5-8b71-ce5da248d439,,02/08/2023 15:21,02/08/2023 15:28,02-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
f031b9fa-9e21-4097-a425-0698b9e4705e,Inbound,Returns,Reverse Pickup Enquiry,,5eed06c6-8d26-4eaf-b24a-005669ec0f53,,02/08/2023 18:17,02/08/2023 18:18,02-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
d76b460c-4acb-4761-82a5-46effec95c7d,Inbound,Returns,Return request,?????? ??????? ??? ???? ????,42d4cc54-5c8d-462b-93e2-6bad1e5c747d,,01/08/2023 17:19,01/08/2023 17:25,01-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
c038bffe-0fd4-47dd-b105-eeaf20e60a33,Outcall,Order Related,Delayed,Thanks Shopzilla ,9146b67a-d05f-416c-bcb3-a5338e74c38b,,02/08/2023 14:11,02/08/2023 14:13,02-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
b8c6bb94-8572-4da2-9903-94eb29bab316,Inbound,Returns,Reverse Pickup Enquiry,,d9448b91-5e7b-4f73-9a58-f250b1cd9509,,02/08/2023 19:48,02/08/2023 19:54,02-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
038cff1b-e7b0-443b-8e13-05a20db49b69,Inbound,Returns,Reverse Pickup Enquiry,,eb08d0d0-a7e5-4071-ad0f-d4184230da0a,,02/08/2023 21:20,02/08/2023 21:27,02-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,3
41a93b6a-0fd9-449b-8492-4ea16462ef2f,Inbound,Order Related,Delayed,,7c3c4b95-a9f4-4604-a8b7-dd49811298bd,19/07/2023 14:10,01/08/2023 22:26,01/08/2023 22:27,01-Aug-23,CHATRAPUR,Home Appliences,18900,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
7cba29e5-63bb-42ec-8888-ef1ea1df9e67,Inbound,Order Related,Delayed,Mera parcel cancel kar diya ,2a719d69-7bea-4c59-8152-bbf438a39577,25/07/2023 12:39,31/07/2023 20:03,02/08/2023 20:21,02-Aug-23,KISHANGANJ,Home,749,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,1
8b44bafd-ab44-4696-8419-8b8c1b841ea8,Inbound,Order Related,Order status enquiry,,30231e05-aa1c-44a8-84bb-2ce4774e712a,,01/08/2023 13:18,01/08/2023 13:18,01-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
15f79a1c-815d-4d79-8d5b-a11cf3b982b9,Inbound,Shopzilla Related,General Enquiry,,aebf4627-7eb2-4a2f-92ce-03cbe2ae6c46,,02/08/2023 20:12,02/08/2023 20:16,02-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
cbb95db8-7ee9-42d0-8b14-fe585cb62ce9,Inbound,Order Related,Delayed,,d363e7e1-9e69-4441-97a8-b4eecd8fc3fe,23/07/2023 18:56,01/08/2023 23:14,01/08/2023 23:15,01-Aug-23,JADCHERLA,Electronics,249,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
e2f43251-51ef-458e-a816-b0647c630925,Inbound,Returns,Reverse Pickup Enquiry,I am happy with customer service,94c053e7-4624-47ef-81e5-0aa50512efa9,,01/08/2023 20:03,01/08/2023 20:08,01-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
e18b07cb-e606-415a-8385-17331893c7bb,Inbound,Returns,Missing,Very good mam,c6284f3d-f526-4614-93b4-16886c36ad31,,02/08/2023 19:02,02/08/2023 19:08,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
c5f3f7ff-fef3-451b-b374-f581082baf58,Outcall,Order Related,Seller Cancelled Order,,8ffac416-5150-4a7d-b998-95484397ad31,,01/08/2023 16:44,01/08/2023 19:22,01-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
1615631e-f591-4562-a1a3-39ecd08b407a,Inbound,Returns,Missing,,6e4aed9a-a823-4821-911e-1905f9cc1a7b,,01/08/2023 23:09,01/08/2023 23:12,01-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
d57ab457-1b3f-4377-8ce5-92eda602eac6,Inbound,Returns,Reverse Pickup Enquiry,,414194c2-f366-44a3-81e0-816c90333167,,02/08/2023 13:49,02/08/2023 13:52,02-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,3
ed237308-e0bd-4ec7-acd4-236074388071,Inbound,Order Related,Installation/demo,Good,67c49cff-479f-4d04-87d0-c946975a3a27,,02/08/2023 14:15,02/08/2023 14:17,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
23d3a0fc-383f-4e32-adef-a081ab672648,Inbound,Cancellation,Not Needed,Give option for faster delivery ,799d684d-55c8-4e91-9ec2-0925d6f53911,29/07/2023 01:23,01/08/2023 08:58,01/08/2023 09:02,01-Aug-23,MUMBAI,LifeStyle,790,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
e3c7890e-6726-4cbc-b929-e50581c8713f,Inbound,Payments related,Wallet related,Very good voice ,f0f78662-86c8-4d04-ad90-bd1ade4a08f5,,01/08/2023 07:57,01/08/2023 07:58,01-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
2f30d1fe-51b2-477b-a3a7-e7ee2af692a0,Inbound,Order Related,Seller Cancelled Order,Shopzilla fraud h Customer ko gumrah   h,4e0c31ca-f847-4138-afce-cd2443af83a1,,01/08/2023 13:22,01/08/2023 16:01,01-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,1
a7e05cc2-9bec-401a-b81b-0e26114fcefb,Inbound,Returns,Missing,"I didn't received the the product one out of two. Very frustrated .Please understand that my frustration is not directed at you personally, but rather at the lack of attention and assistance from your customer service representatives. I believe that a reputable company like yours should prioritize its customers and work towards resolving issues promptly and effectively.I sincerely hope that you will consider my situation with utmost urgency and help restore my faith in your company's commitment to customer satisfaction. I expect a timely response to this email and a tangible resolution to my problem.Thank you for your attention to this matter.",d0f175f5-b94a-4630-9832-b7b8c9a46e71,,01/08/2023 17:47,01/08/2023 18:34,01-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
387cbeac-3f82-4260-9cf8-d9d08c699fd8,Outcall,Returns,Fraudulent User,,e9de31eb-f111-4f74-a8aa-36021ba2169c,,02/08/2023 14:04,02/08/2023 16:41,02-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
a7a7860b-0482-48c9-b181-f407c0f2af8e,Inbound,Order Related,Delayed,,25faa14c-5098-4d95-89fb-039f6f652a67,28/07/2023 11:56,01/08/2023 16:56,01/08/2023 16:56,01-Aug-23,MUNGER,LifeStyle,2449,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
ecb32d25-c63e-4417-b649-77370b4dd303,Inbound,Cancellation,Not Needed,Recently I talk to the customer support service your behaviour of your employee was soo polite and mannerful hats of to you man thanks for solving my problem stay blessed ??,036ac121-ea5e-4d93-a351-0ce2c3af2c1a,,01/08/2023 22:11,01/08/2023 22:12,01-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
7300619a-ff5c-40a7-92c6-f4d2a6076986,Inbound,Returns,Wrong,Vary good,a6b8c506-63a2-41b9-bd66-dad32a9b94a5,,02/08/2023 18:16,02/08/2023 18:28,02-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5b7939b7-c40f-41de-a935-7256e49b6fe0,Inbound,Returns,Reverse Pickup Enquiry,,9b16a26a-6904-40b7-8701-88933679fcde,,02/08/2023 19:09,02/08/2023 19:10,02-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
0ef58254-42dc-4d5d-b01f-2fef45a70fe2,Inbound,Returns,Missing,Try to fix delivery hours as it is uncertain that when delivery person will arrive in whole day. Sometimes they arrive in busy hours and it becomes difficut to receive the order. So recepient should be informed about the approximate delivery time.,cb3e2441-8790-4ef3-92d8-bd458a7ef18c,,02/08/2023 19:59,02/08/2023 20:05,02-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
4076cff0-163a-49df-9388-31815f7f6505,Inbound,Order Related,Delayed,,303f2fe3-d308-47bd-8ec2-9e23eacf7ea7,19/07/2023 14:43,31/07/2023 02:18,01/08/2023 22:05,01-Aug-23,HYDERABAD,Mobile,44999,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
fe79aab3-9ae8-4610-9684-85b66707a68e,Inbound,Returns,Reverse Pickup Enquiry,I don't like chat bot ,5bacd818-760d-4ce5-b2a8-1ecff77c5adc,,01/08/2023 15:30,01/08/2023 15:30,01-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
bc47cf08-0f29-402f-9035-4cff00b27872,Inbound,Order Related,Installation/demo,,b5aee1e1-1289-43d5-9e42-a57f521a7c23,,02/08/2023 00:38,02/08/2023 00:51,02-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
382705dd-b524-4d53-a9c9-85501ad7c279,Inbound,Cancellation,Not Needed,,ca76465d-fe21-4dc9-a489-fcf0d85bb774,,02/08/2023 15:02,02/08/2023 15:02,02-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d51ab6d5-42dc-4880-97a7-b683a5d03d18,Outcall,Refund Related,Refund Related Issues,Plz refund immediately ,e3102cce-19e2-4278-abbc-9b4e4dbb8e27,18/07/2023 19:39,01/08/2023 13:09,01/08/2023 13:11,01-Aug-23,GAYA,Home Appliences,25999,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
b8c686e2-04d1-414f-a728-3cb1d2a3206a,Inbound,Returns,Return request,,54967d48-c778-4e93-bdaa-2c1955766050,26/07/2023 22:54,02/08/2023 10:10,02/08/2023 10:16,02-Aug-23,BASTI,LifeStyle,479,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
54a63720-f6fd-473a-9b22-ca503f391ce4,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,20d6e47c-959f-4816-966e-cdd15b471e69,,01/08/2023 19:53,01/08/2023 19:57,01-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
ca543eae-01d5-49f3-985e-7bfd0412dba2,Inbound,Returns,Reverse Pickup Enquiry,I look some scarcity of clarity in coustomer problem solutions. it has take much time. Please make it more easy for customers. So it make helpful for customers.Thankyou ,535d2588-dd65-4691-b997-6646062cc49f,,02/08/2023 00:01,02/08/2023 00:04,02-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
b82cf4a7-c655-4f00-aa88-691e0d2a8e5b,Outcall,Returns,Reverse Pickup Enquiry,Thank you sir ,661c1122-eec4-4155-891b-b28e3fe80a94,,02/08/2023 10:19,02/08/2023 10:20,02-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
dfe10974-a759-4fc1-addd-88c1d7cc1944,Inbound,Returns,Return request,,a84bb221-a41b-4e64-a87b-097571a026b8,,02/08/2023 01:24,02/08/2023 13:07,02-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,4
28736802-0cc4-4e81-b7b9-56b139fc021e,Inbound,Refund Related,Refund Related Issues,,ce12e20f-ff82-4466-8d10-b5127cadae26,,02/08/2023 15:09,02/08/2023 15:19,02-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
bcee9bf2-84c2-4fb9-9628-ca0ce7105e97,Inbound,Order Related,Invoice request,,d200a376-f308-47f8-8637-ff27e87a4ac3,,02/08/2023 16:13,02/08/2023 16:15,02-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
acc7d581-e90e-45a1-b0e7-153673ad4241,Inbound,Order Related,Order status enquiry,,95e3b56e-3a04-4b0e-9f35-ad5061099773,22/07/2023 18:46,01/08/2023 21:24,01/08/2023 21:59,01-Aug-23,SHAJAPUR,LifeStyle,426,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
9168fc6c-3e1f-40f2-8906-6d40ed713820,Inbound,Returns,Reverse Pickup Enquiry,Front end support executives don't know what to do when we ask for solution ,6a90e6ba-66d0-4ed9-b198-5b8e3e41e53f,15/07/2023 14:38,31/07/2023 19:41,01/08/2023 09:05,01-Aug-23,VISHAKHAPATNAM,Home Appliences,40990,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,1
8e58a500-f5fa-4935-b60f-35e92bd5d9fc,Inbound,Shopzilla Related,Account updation,,f849d6ac-cb6f-4370-8256-2a208a412335,,01/08/2023 09:47,01/08/2023 09:48,01-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
088d5180-a489-4897-9390-41a139831278,Inbound,Order Related,Order status enquiry,,646d66bd-8f29-435f-a4cf-5a15acd858a5,,01/08/2023 18:55,01/08/2023 19:13,01-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d3b57347-bc23-41e2-918f-4163f6f303a4,Inbound,Order Related,Customer Requested Modifications,Mujhe baat kerke achAa lga ,5cc0a1de-3ebd-418f-ad07-65209f8647e5,,01/08/2023 20:35,01/08/2023 20:38,01-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
624aecc5-2bdb-4cf6-a3cc-d9de8c2c98ea,Outcall,Product Queries,Product Specific Information,,30aa46c0-6666-4a8f-9088-5f9d19b93d4b,,02/08/2023 09:59,02/08/2023 10:39,02-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e62f4db4-4bcd-445a-a929-039d2c0709af,Inbound,Shopzilla Related,Account updation,No,2126265c-7bf1-4424-aa8d-e90ac08faf6c,,02/08/2023 16:30,02/08/2023 16:37,02-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
d49c5d5e-baf7-4cda-b087-85a36b05149d,Inbound,Order Related,Delayed,,bb544a13-dfad-4de8-aa3f-990ae219eb43,21/07/2023 20:50,01/08/2023 18:31,01/08/2023 18:32,01-Aug-23,ALIGARH,Books & General merchandise,949,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
be5110b3-f035-45b7-95a8-b3de3407179a,Inbound,Product Queries,Product Specific Information,Good ,8ed0eaa4-92cb-4bb0-a13b-38dddd91f777,,01/08/2023 00:43,01/08/2023 01:21,01-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
a94b176d-48d3-4b87-b956-bf1a13256986,Inbound,Returns,Reverse Pickup Enquiry,,2e72e6ab-8edd-4061-8292-067c371eed86,,01/08/2023 13:27,01/08/2023 16:18,01-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,2
ea484bc2-61df-4911-87aa-08703fd5d1b5,Inbound,Refund Related,Refund Related Issues,,0e142614-0911-40a7-81a8-13a0dee3eb29,,01/08/2023 20:45,01/08/2023 21:43,01-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
248967c1-1e2c-4cd4-8694-2642e60f0da2,Inbound,Returns,Service Centres Related,,fc463a25-402a-416d-a64b-713e02580dd2,,01/08/2023 22:16,01/08/2023 22:17,01-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
17d12696-55fd-409b-97b3-92750666df1e,Inbound,Returns,Reverse Pickup Enquiry,Good ,b0b1fb70-2454-4f4c-8bb5-e2b974cc58b5,,02/08/2023 12:48,02/08/2023 12:51,02-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,1
58322899-4082-4c41-895d-1ed3b1ba75d7,Inbound,Returns,Fraudulent User,,91713353-d45b-4a07-8b03-9d4cb8ae3c7a,,02/08/2023 13:28,02/08/2023 13:30,02-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
47f60257-948e-4013-b339-e261a4c5a9fc,Inbound,Shopzilla Related,General Enquiry,Thank you   ji,20038bd1-dabc-432c-af6d-979de32c8ff6,,02/08/2023 18:10,02/08/2023 18:12,02-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
b0a59692-a27a-4b78-8f4f-22803166f01f,Outcall,Returns,Reverse Pickup Enquiry,,e2745d6e-e294-4879-b218-d974a9049f87,,02/08/2023 18:37,02/08/2023 20:55,02-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,1
a89dfb93-7d55-4159-bb4f-1a751de3cca7,Outcall,Product Queries,Product Specific Information,,c5230bda-a4b1-415a-8702-4a56791b3ab7,,01/08/2023 12:50,01/08/2023 12:58,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
175dfbfb-89c2-48fa-800c-23ff0cb0d418,Inbound,Returns,Reverse Pickup Enquiry,,52db50c9-1d17-458d-8e0d-38c51514a201,,01/08/2023 18:59,01/08/2023 18:59,01-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
c2621284-dbda-4093-9195-ca7443a9924c,Inbound,Returns,Reverse Pickup Enquiry,Nice service ,a51100c2-c333-4ffb-b06e-0f01d1fe4dcf,30/05/2023 16:50,01/08/2023 00:33,01/08/2023 00:52,01-Aug-23,ARARIA,Electronics,2499,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
8f174189-66d2-4a57-8004-906531e98a57,Outcall,Returns,Reverse Pickup Enquiry,,5bc367c5-f2d5-4ac7-a4c6-74bc2e32dfcf,,01/08/2023 20:09,01/08/2023 22:15,01-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
d0ad990d-82c4-4b08-9103-7e887135eb86,Outcall,Product Queries,Product Specific Information,,3f855ee9-01f9-4555-918f-2d2445749c3f,,02/08/2023 10:30,02/08/2023 13:30,02-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
09b3582e-8af0-41e4-94cb-8c47ea2ebe1b,Inbound,Order Related,Order Verification,,20e8ccd0-e6e4-416e-b60a-e91f2f54d553,,02/08/2023 13:34,02/08/2023 13:36,02-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
50d81997-ef59-445b-af49-ebbdad315f4d,Email,Order Related,Delayed,Shopzilla is very very....poor service provider ??,9a623efc-55c0-4e90-a34d-b2e6938f8145,24/07/2023 11:58,02/08/2023 10:31,02/08/2023 10:52,02-Aug-23,TIJARA,Electronics,999,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,3
0457e802-d83e-4ebd-b9d8-7fd4cc97e81f,Inbound,Returns,Reverse Pickup Enquiry,,f84652ac-0afe-4b7d-b598-131d6524a222,04/04/2023 17:33,01/08/2023 17:09,01/08/2023 17:27,01-Aug-23,UDAIPUR,LifeStyle,319,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
397abdaa-f3de-41ce-b692-b27e9f53b6bd,Inbound,Order Related,Delayed,,351bb336-22f6-47e2-83e5-e684c33721b3,24/07/2023 18:32,01/08/2023 21:53,01/08/2023 22:03,01-Aug-23,PUNE,Electronics,999,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
a20d7768-9f22-4144-a1c3-4191395ad4bc,Inbound,Shopzilla Related,General Enquiry,,071d475e-e997-4631-a8d5-16a4f4341792,,02/08/2023 17:51,02/08/2023 17:57,02-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6b4af4af-bc00-4328-a1c1-7171c27fac43,Inbound,Returns,Service Centres Related,,272ec89e-7e83-46e2-a0f6-6dd8e5d428c8,18/06/2023 12:07,31/07/2023 19:04,01/08/2023 08:17,01-Aug-23,NEW DELHI,Electronics,312,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1bc094c4-b3f0-4854-b75a-0491bbd763ab,Outcall,Shopzilla Related,General Enquiry,,50d3d196-bd81-43f9-a065-7e10c75672c6,,01/08/2023 13:09,01/08/2023 13:12,01-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
b4f96774-34d6-4bc8-9619-11426e611e03,Outcall,Returns,Technician Visit,,6a434cde-16bb-4b18-ade9-13a2029b71d5,,01/08/2023 15:01,01/08/2023 15:02,01-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
9dbc9ae3-6e8e-44c9-b196-9bcda9798b1b,Inbound,Returns,Return request,,c73c5c24-4c35-401a-80db-eaf043f0bc8c,,02/08/2023 14:02,02/08/2023 14:15,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
38abfdc9-26ae-47ba-911f-30b11bde3f8c,Inbound,Payments related,Online Payment Issues,,1bfd94ee-bec7-457f-8f00-e2d9644426fd,,02/08/2023 21:29,02/08/2023 21:32,02-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
6c5fa0fa-6c2a-40d7-826e-4b43b6cb8f13,Outcall,Order Related,Invoice request,,7b40517a-1030-4e8f-ab20-1179ee31f5f5,,02/08/2023 15:32,02/08/2023 15:36,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
cb253777-93de-4731-9f29-7b51faf50bb9,Inbound,Order Related,Order status enquiry,,79f4bf12-271a-4edb-ab34-51a5751eafb4,,01/08/2023 18:46,01/08/2023 18:47,01-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
9166fd9d-22e7-4154-b3cc-0407fd3cda6b,Inbound,Order Related,Delayed,,65d4a95c-cc37-48c6-9dea-ead56ba353a9,,01/08/2023 22:18,01/08/2023 22:20,01-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
21161639-8459-446c-a6f7-0302440398dc,Inbound,Returns,Return request,,86208562-9908-47fe-81b1-d4600dcd2c32,,02/08/2023 18:54,02/08/2023 22:20,02-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
46320f4f-9c70-40f9-a6dc-e6b93c1d8473,Inbound,Returns,Exchange / Replacement,,1d397dfb-9676-4627-b173-0b33dda140d9,,02/08/2023 22:42,02/08/2023 22:43,02-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
e8ee6f9e-930a-4d97-8cb0-7fe1f5bee4d6,Inbound,Returns,Fraudulent User,Nice customer service,de57e21a-7f70-4a05-b629-41addea0d916,,01/08/2023 17:34,01/08/2023 17:45,01-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
be53a0a7-03b9-4b4a-8531-7062f4f03013,Inbound,Shopzilla Related,General Enquiry,,88ac2a7c-d6d1-441a-8b3a-684025ec0813,,01/08/2023 22:16,01/08/2023 22:22,01-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
692a9992-bb36-4898-96b7-d0ed18ed768a,Outcall,Order Related,Order status enquiry,This is disgusting....worst....not solve my problem....and customer support executive talk in unmanned way.....,52746434-f772-4338-8ce8-fd4a2ac25293,,02/08/2023 19:40,02/08/2023 20:16,02-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,1
76f2c250-2976-46d4-95a4-78bf908f9c52,Outcall,Order Related,Installation/demo,,f5ae05f2-1f6b-4754-9574-0b4af37f8953,,02/08/2023 14:36,02/08/2023 14:41,02-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
f3c877ef-0312-4e2c-ae93-797159a9eac4,Inbound,Refund Related,Refund Related Issues,,0b104d1f-12d5-48c4-be85-7ad307961a67,,02/08/2023 22:13,02/08/2023 22:15,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b95a3210-bc77-4ddf-bbd4-f5625dc273d2,Inbound,Order Related,Delayed,,05109701-28e9-45ca-b94f-694cfb609640,25/07/2023 21:34,31/07/2023 15:02,01/08/2023 08:25,01-Aug-23,RAIPUR,Mobile,18999,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
b05fa65c-0ead-4081-b3ef-381dcfbd30ae,Inbound,Order Related,Delayed,,9acd3ba4-056f-4f41-9cf9-220021e4e072,30/07/2023 04:20,01/08/2023 07:26,01/08/2023 07:38,01-Aug-23,HYDERABAD,Electronics,1199,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
9aedddab-b500-4ca0-84ec-40eefd17e4f7,Inbound,Returns,Missing,,7f06ecc0-1831-47d2-a191-8a8f574675fd,,01/08/2023 11:43,01/08/2023 11:58,01-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
4cba7ccc-6881-4fa5-a982-4cfc43192064,Inbound,Cancellation,Not Needed,,2254a0f4-eeb8-4485-8692-8fbb8be30eec,,01/08/2023 21:07,01/08/2023 21:12,01-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
0fe962a6-487a-4aa1-9564-691b3a858d56,Email,Returns,Wrong,,4eda43ee-fd94-4850-ad81-bd898150e26b,19/07/2023 13:52,02/08/2023 13:33,02/08/2023 13:36,02-Aug-23,KOLKATA,Home Appliences,7015,,Jeremy George,William Park,John Smith,31-60,Morning,5
e9b259bb-bb25-4c31-ab16-7bd5524b4a8b,Inbound,Cancellation,Not Needed,Thank you,7abb2083-f446-4c92-99cf-3bb2594c29fe,31/07/2023 18:36,01/08/2023 07:33,01/08/2023 07:48,01-Aug-23,SANGLI,Mobile,29999,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
a53cef09-61f6-4865-a2a1-167b126f9cfb,Inbound,Cancellation,Not Needed,,1439b4b9-7e7f-4942-9a64-b8c5b36da01a,,01/08/2023 11:52,01/08/2023 12:31,01-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
65bfe284-b90f-4eda-acf0-7df2680072b0,Inbound,Returns,Missing,,e92f9a80-c618-47ef-b6d5-763279fb67f3,,01/08/2023 18:19,01/08/2023 20:40,01-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
0e5ee6e4-8eb4-4b8c-b4a0-b980abcb14a9,Outcall,Returns,Reverse Pickup Enquiry,,ae9a8078-4d2c-4ec3-b0ec-bcf58db9f114,,02/08/2023 06:31,02/08/2023 06:34,02-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
96abb7c4-1308-42f6-9bfe-7ac742e58b55,Outcall,Returns,Fraudulent User,Good Interaction with executive,9e0d08af-6f9a-4a03-b2b8-bfe0ee1580f2,,02/08/2023 07:10,02/08/2023 07:40,02-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
5aca910a-1a7a-4b26-a1b3-93535bbd3268,Outcall,Order Related,Priority delivery,,e0cb1310-c305-4fdf-8f40-19bcc6ab8c98,,02/08/2023 09:11,02/08/2023 09:12,02-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
736350cf-071f-473b-8636-a088cc27e4e4,Inbound,Returns,Reverse Pickup Enquiry,,e37d58cd-3e00-466a-aeeb-2cf05f649979,,02/08/2023 20:48,02/08/2023 20:51,02-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
2275b8ab-4d3c-404e-9c4d-551443b65b73,Outcall,Returns,Reverse Pickup Enquiry,Thanku ,6a649993-7b7b-4647-98fc-11556ae97257,,02/08/2023 23:18,02/08/2023 23:23,02-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,4
4b10ae1c-ae58-4d53-a247-5cec51968ea2,Inbound,Returns,Return request,,04405ecc-3489-4b3c-bf4c-f9ec8e407ec8,28/07/2023 10:59,01/08/2023 13:35,01/08/2023 14:18,01-Aug-23,BIKANER,Electronics,1499,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
367d5441-88db-4c51-9a28-29c1636cedeb,Inbound,Returns,Fraudulent User,Good ,9121b502-fb77-4961-9a14-cb7e8db6468c,,02/08/2023 13:06,02/08/2023 13:18,02-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
167aad53-f7f4-4ac6-88e0-e6183a9caabf,Outcall,Cancellation,Not Needed,Everything ok,5c0d04b8-d20b-4b71-90e8-0620ca35bc84,,02/08/2023 17:28,02/08/2023 21:50,02-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
6090869b-62ae-4604-a3f5-acb9ea62dc74,Outcall,Returns,Return request,,0f713814-04c3-4f62-8241-5e4b9028cb1b,,02/08/2023 16:34,02/08/2023 16:35,02-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
9732b0db-0f4a-4358-aab2-5335aadf51ab,Outcall,Returns,Return request,,8a2d3a0d-79f7-4883-b485-f6b88634332f,,02/08/2023 19:51,02/08/2023 19:53,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
cd056e4d-80b9-4723-95d5-efeef2454978,Inbound,Returns,Fraudulent User,,545229cf-fc9f-4e37-8840-def205952227,,01/08/2023 20:13,01/08/2023 20:16,01-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
3c57330c-7aa9-4115-88c7-cfa2fee0120d,Inbound,Order Related,Seller Cancelled Order,Product cancelled without any information and got feed that u have rehected the delivery ,20d00a2e-8ae5-4b80-8aa1-e7016571a6a1,,02/08/2023 14:21,02/08/2023 16:36,02-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0c9a6178-a1fa-41bc-843a-f665e5967822,Inbound,Product Queries,Product Specific Information,Shopping made easyThanks Shopzilla ,6e1ca0aa-b4d6-4449-aea1-25dcc4170f26,,02/08/2023 16:47,02/08/2023 16:49,02-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
7558fe5e-e022-4936-8a0a-56d5621d9fd7,Inbound,Order Related,Delayed,,8ed0e231-076d-4ec2-892b-ca89eabc447b,,02/08/2023 20:49,02/08/2023 21:14,02-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
be55bfb1-4c21-4d39-8e48-0e3387deff90,Inbound,Order Related,Invoice request,,c0075456-6544-43d6-a4d6-b05f4859bf3f,,02/08/2023 23:35,02/08/2023 23:40,02-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
fbcc0192-a8cd-439e-bd73-2e286bdf7967,Outcall,Returns,Service Centres Related,,0d2346d6-2a6c-43fd-9ba6-8422d9f469a8,,01/08/2023 12:55,01/08/2023 13:31,01-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
5e658a5d-dad1-4c8c-a004-b566271dbe4b,Inbound,Returns,Wrong,,5ed5202e-af23-43a3-bd2e-f006d576c566,,01/08/2023 23:14,01/08/2023 23:17,01-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
631884c8-7999-4e7b-a4d0-589c496622ad,Inbound,Returns,Reverse Pickup Enquiry,,b4d770ef-d4e3-465e-ad8a-731ddce209d1,,02/08/2023 07:50,02/08/2023 07:52,02-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
421cc58f-c69b-431a-b07e-efbeeb0623c7,Inbound,Refund Related,Refund Related Issues,,6425130e-6740-4510-b419-fbb23e607670,,02/08/2023 09:03,02/08/2023 09:08,02-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
6148d086-fa33-4bbf-80be-f2184a139fb6,Inbound,Returns,Return request,,234aa078-9208-4c77-867c-ccb79ed735e3,16/07/2023 14:43,02/08/2023 10:58,02/08/2023 12:14,02-Aug-23,NARNAUND,Mobile,1999,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
732d7137-62aa-48ae-9c78-bc1add88a793,Inbound,Feedback,UnProfessional Behaviour,,db373704-7ee3-479c-baa6-94c26cb05d9e,,01/08/2023 18:39,01/08/2023 21:50,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,2
6be66e63-f54b-42f7-9ac6-0b98f06dc8a2,Outcall,Returns,Reverse Pickup Enquiry,,7cb610f6-763b-4f2c-bbbb-c9bd84012172,,02/08/2023 08:12,02/08/2023 08:16,02-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
6f9962ea-32bc-4b4e-a54b-7efb8d4ee793,Inbound,Order Related,Delayed,,eb1548ba-a5bc-4d92-881c-db1627702a84,22/07/2023 17:20,31/07/2023 20:01,01/08/2023 11:27,01-Aug-23,HYDERABAD,LifeStyle,2039,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
774220b0-62a8-4e00-8a62-a46b9e822f88,Outcall,Order Related,Order status enquiry,When I order they show me delivery after 2 days and once I made full payment in advance they show me delivery after 4/5 days and today when I receive my order that delivery agent is not received call totally useless services I'll never order again from Shopzilla ,87890d6e-28b1-44c9-92eb-e9b995a17213,28/07/2023 13:40,02/08/2023 11:30,02/08/2023 11:31,02-Aug-23,BARDOLI,Mobile,13999,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
562f4e0e-8a89-4ab4-a46a-813578875008,Inbound,Returns,Reverse Pickup Enquiry,,5d354bca-e0dc-42f4-bc54-a1bc7a764eff,26/07/2023 10:22,01/08/2023 00:27,01/08/2023 00:28,01-Aug-23,HYDERABAD,Books & General merchandise,103,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,3
627698f6-57e7-4db7-be09-c9e4693e2f7f,Inbound,Returns,Return request,Sir I have ordered two libas kurtas and wrong product send by seller in both the parcels . As per my complaint Only one parcel is showing for refund and I want my total money of two parcels .,01f4521a-9987-4fd1-b00b-1a84bef7eee0,22/06/2023 15:46,02/08/2023 15:46,02/08/2023 16:08,02-Aug-23,HAMIRPUR,LifeStyle,1259,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
d9a3cf46-1707-4727-aa75-361fee47e592,Inbound,Order Related,Installation/demo,,18ff66c2-5828-48ea-acab-93fd075647cf,,01/08/2023 16:45,01/08/2023 16:46,01-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
571f098b-9393-4dfb-9807-ea797bfce781,Inbound,Returns,Return request,Thanks you Shopzilla ,bed2a73f-0324-4412-bea5-5f07249b726b,,02/08/2023 15:50,02/08/2023 15:52,02-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
2c41c675-0db7-4a2e-8289-71bcb4dae3ad,Inbound,Order Related,Delayed,Nice ,e8178936-a1a7-4729-9477-72758d52fe47,,01/08/2023 12:18,01/08/2023 21:04,01-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,4
70205ba6-70e2-4d72-a536-5aceb5e97c80,Inbound,Order Related,Delayed,,b21f36be-4e3e-4c86-8748-ad9424cb60c5,14/07/2023 12:37,01/08/2023 19:38,01/08/2023 23:37,01-Aug-23,GAUTAM BUDDHA NAGAR,Home,1349,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,4
15472d42-b570-4f5c-8638-87bd959d5849,Inbound,Returns,Service Centres Related,,7a2cfe1b-f928-4ab7-b394-aeaa98944334,,01/08/2023 10:11,01/08/2023 11:13,01-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
55230cbb-d1e5-4ddf-bc3b-ef76f6daa76e,Inbound,Product Queries,Product Specific Information,,4e878f49-187a-43e3-9e1a-b48a4dcefcc9,,01/08/2023 17:35,02/08/2023 12:26,02-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
8a84fd92-2b3d-466a-bea7-59727a2ce197,Inbound,Returns,Reverse Pickup Enquiry,,b39de710-cf1c-486e-b963-1b86adbbb393,,02/08/2023 14:03,02/08/2023 15:48,02-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
23940bfa-28d7-4252-bba1-034d2be9e8d1,Inbound,Returns,Missing,Thank you Mam,31522f70-ad72-40db-aee3-fd0e19087c2c,,02/08/2023 07:00,02/08/2023 07:03,02-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
b48ea3d6-8790-4cc7-be89-f3eb5fc1562d,Inbound,Returns,Wrong,,b7f73426-f786-43de-a41f-3215377d76b5,,01/08/2023 10:58,01/08/2023 11:00,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
b6e7e3e5-9834-4a0b-a3ae-b79a2ff6fa66,Outcall,Order Related,Order status enquiry,,84dd4ed5-6ac1-4756-92e5-8e090f46bf4f,,01/08/2023 17:27,01/08/2023 17:34,01-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,1
a530fb7f-04eb-4ee7-a636-24b52c0d1809,Inbound,Returns,Return request,,679d00d6-73b8-4937-aa4d-5edfc8cfe13c,,01/08/2023 12:37,01/08/2023 13:14,01-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
6cfbf83f-0d2a-4b23-94b7-4b01f3f4f9dc,Inbound,Shopzilla Related,General Enquiry,,aff31af0-1a50-4b15-b123-a8f99f1f2fc8,,01/08/2023 14:40,01/08/2023 23:50,01-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
96551ed5-9999-406e-855e-d85bebf71d26,Inbound,Product Queries,Product Specific Information,,e0746085-896b-45f1-b934-74989f472bde,,01/08/2023 20:21,01/08/2023 20:24,01-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
dba85f4a-f580-41a3-90a4-3ec68184755f,Outcall,Returns,Reverse Pickup Enquiry,,362c2ca4-f7fd-411e-bfb1-da2c67433cfd,07/07/2023 17:20,30/07/2023 14:45,02/08/2023 18:27,02-Aug-23,BANGALORE,Electronics,999,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
3eaabf51-d05b-44eb-bbda-8cd69a537f0c,Inbound,Shopzilla Related,Signup Issues,,895acfc1-f8f2-4187-b4ce-36f76951593f,,01/08/2023 13:24,01/08/2023 13:35,01-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
0a3d9aaf-316b-40c3-908c-df2627f2c8ec,Outcall,Product Queries,Product Specific Information,,0ffcfcaf-7723-4ca7-9278-065393f75bdf,,01/08/2023 21:53,01/08/2023 21:53,01-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
95c1eae4-6d89-4281-87ec-14a714e25f23,Inbound,Returns,Reverse Pickup Enquiry,,7d3653a0-eac4-4d71-bb29-7d4a5bb22c78,,02/08/2023 00:34,02/08/2023 00:40,02-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
b89577ac-06c4-4514-9cd4-6af6aca37df8,Inbound,Shopzilla Related,Signup Issues,Good ,da909b2a-cddc-43eb-aa71-7e130952e469,,02/08/2023 20:56,02/08/2023 20:58,02-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
53dca430-46df-430c-8851-91b1447ff283,Inbound,Order Related,Installation/demo,,c83b1608-3892-40f0-8ae9-e54447984d63,,01/08/2023 16:16,01/08/2023 16:28,01-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
b82005ba-d6a1-44c4-b266-c8105176e600,Inbound,Returns,Return request,,021ee194-5c7f-4d2c-9441-ffdd13527c49,,01/08/2023 20:15,01/08/2023 20:18,01-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
d0413e0d-4d17-49bb-ab26-c7c23d0fe6d8,Outcall,Returns,Service Centres Related,,d0a277ee-b916-4f2f-bc68-bc351bab0de3,,02/08/2023 16:18,02/08/2023 16:25,02-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
90cf65ca-bf2f-4c5d-9c11-ab5f6049b441,Inbound,Order Related,Installation/demo,,be8a9e20-8e5f-488a-bebd-5eeb555f25c2,,02/08/2023 17:14,02/08/2023 17:29,02-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
c511e0da-4d4a-4281-9c3b-111ab35f7005,Inbound,Order Related,Delayed,Please make a product tracking system with contact number of every handover consultant's ,2bc65f98-523b-4984-bb3c-f2ef456d7030,30/07/2023 18:41,01/08/2023 15:33,01/08/2023 17:08,01-Aug-23,KALOL,Mobile,20999,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,4
de551e6e-d7be-483f-ad73-75c619da3714,Inbound,Returns,Reverse Pickup Enquiry,Kafi achha se mujhe jankari deya.or jadon hi team mere problem per work   Diya.,8ae20f44-2c9c-4a93-8bee-ec50deb30608,,01/08/2023 05:47,01/08/2023 06:02,01-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
78ee913e-0905-4898-9568-b7c38f48f647,Outcall,Returns,Reverse Pickup Enquiry,,89bd40cf-c63d-4937-93e7-80569bc39261,,02/08/2023 09:20,02/08/2023 09:52,02-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
144b8eec-092d-46b9-91f8-800e8185f28a,Inbound,Product Queries,Product Specific Information,Delivery boy was very rude behavior ,e08b5234-c8bf-4f38-be0c-03227f340182,,02/08/2023 17:37,02/08/2023 17:49,02-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ece2d54f-a5f8-48a1-9118-5b6fc7fe434a,Inbound,Returns,Return request,,f7f3e6d2-1cf6-4b2d-a02b-a190fb61414b,25/07/2023 08:32,02/08/2023 10:03,02/08/2023 10:05,02-Aug-23,ALLAHABAD,Electronics,999,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
5ab83a98-cf1b-4d5b-be61-0793f5dc30f4,Inbound,Order Related,Order status enquiry,,8b306d62-79c8-4c26-8f12-37160dc391f9,,01/08/2023 16:52,01/08/2023 16:53,01-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,4
d0d26d2e-78e1-45da-8206-710f7975f84a,Inbound,Returns,Technician Visit,,0f6a4c71-a5e8-4a9c-8f83-dfeb24edcbc7,,02/08/2023 08:17,02/08/2023 11:37,02-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6d060695-ae5b-4677-b05e-f9aa77e266fd,Outcall,Order Related,Delayed,,f8310cc4-06d6-4805-8945-1b1435c4cb80,,02/08/2023 22:04,02/08/2023 22:11,02-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
14dc4a90-a842-4647-a428-9803c11b6c18,Inbound,Order Related,Seller Cancelled Order,,f4e9a99d-fc4b-4ce1-b921-fa28a7ca9fbb,,02/08/2023 18:08,02/08/2023 19:16,02-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
a7840079-467e-4b78-89b8-2e9d15af8699,Inbound,Order Related,Order status enquiry,,a8716f10-dcdf-4024-836f-5a78bfdf9d6a,25/07/2023 08:16,01/08/2023 09:19,01/08/2023 09:33,01-Aug-23,GONDAL,Books & General merchandise,499,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
26216db4-2fbf-44fb-b21f-05f7370803c3,Inbound,Returns,Reverse Pickup Enquiry,,b1d5b016-088f-4f85-951e-ea88867fc9f7,19/07/2023 10:06,31/07/2023 20:22,01/08/2023 12:04,01-Aug-23,BHADOHI,Electronics,999,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
588cd414-befa-41df-bda7-0d742d0b4d89,Inbound,Product Queries,Product Specific Information,,8110cbea-85db-435c-93a0-7cacd8b19282,,01/08/2023 14:12,01/08/2023 15:26,01-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
e5fec325-9252-4d25-a185-5526c47c9586,Inbound,Returns,Reverse Pickup Enquiry,,5aff13e7-a37f-4ad5-aba9-722cfdc9f561,,01/08/2023 20:13,01/08/2023 20:18,01-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
a0cb48b6-aed6-4dc3-96f8-45d0226e59e1,Outcall,Refund Related,Refund Related Issues,,f491cf45-8e78-4de2-8e94-a6d4bb12bc7a,,01/08/2023 22:47,02/08/2023 08:20,02-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
243a33bf-cb1d-4898-ae2a-f49361dca64f,Inbound,Order Related,Order status enquiry,Good experience ,5e005481-8eb5-48de-b4f9-8d05f2dc849c,,02/08/2023 21:01,02/08/2023 21:07,02-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
a8272eed-a161-472d-ba44-6d6cc4c31a1d,Inbound,Returns,Fraudulent User,,494cf24f-a40b-4a2f-af4b-026056cf9b9a,,02/08/2023 11:11,02/08/2023 11:15,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
6e581f3f-f8c1-4d64-ab63-975bb15129eb,Email,Order Related,Installation/demo,,4b7fb2d5-9fad-413c-b6a9-d5dbaf1d33f5,,02/08/2023 11:28,02/08/2023 11:32,02-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
18334c8e-8316-4f3d-88d2-19dfee9e52e2,Inbound,Returns,Reverse Pickup Enquiry,,4d052f8e-6181-4a0a-92ff-f6802a6b4267,,02/08/2023 12:52,02/08/2023 12:55,02-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
3ebaa735-4cbb-427d-b557-91b80192d286,Inbound,Shopzilla Related,General Enquiry,Good service ,a7e1694c-855d-4465-92a5-07244e007abd,,01/08/2023 08:19,01/08/2023 08:57,01-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
d1e114c4-74f6-40a8-80b7-97a437b42485,Inbound,Returns,Reverse Pickup Enquiry,,2a0fc3eb-e781-4d3c-b4cc-42ecddd5951d,,01/08/2023 18:56,02/08/2023 14:09,02-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
47b88333-0354-4abb-a174-6270567a33c3,Inbound,Returns,Reverse Pickup Enquiry,Good experience with Shopzilla ,bc7e86e1-faba-42ca-92a5-7d1a780305a9,,02/08/2023 17:04,02/08/2023 17:05,02-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
949f9719-b248-44fe-a710-93003499f48c,Inbound,Returns,Return request,,57f22a5d-3d7f-418c-8096-862acaa8fef5,,02/08/2023 19:57,02/08/2023 20:04,02-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
f9fa34d5-ac00-4463-852c-3b15f401d3f4,Outcall,Order Related,Order status enquiry,Thanks,ba892349-f7a0-4a5d-993b-71d3d5ca6a12,30/07/2023 20:48,02/08/2023 07:46,02/08/2023 07:48,02-Aug-23,NEW DELHI,Electronics,2499,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,4
253bbf2b-6557-4289-b34c-4dbfc014081a,Inbound,Product Queries,Product Specific Information,,b074f3f5-185c-4395-afaf-9f1192705539,,01/08/2023 08:14,01/08/2023 08:15,01-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
197b2999-b8b1-4796-9614-3a9e8a32ca6d,Outcall,Product Queries,Product Specific Information,,f52d89b3-3904-4076-91ca-f02246c3f898,,01/08/2023 08:40,01/08/2023 08:41,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
f1b25a43-3ea5-4191-aed9-9fecedcc3c87,Inbound,Payments related,Payment related Queries,,f4729680-4cb8-4075-b164-5dbfbe4f63b3,,01/08/2023 08:41,01/08/2023 08:41,01-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,5
1ed214f3-d259-4851-876c-7b3079bdec0c,Inbound,Returns,Reverse Pickup Enquiry,,4ac6d336-f63a-4bd0-af98-77b5ee68f957,,01/08/2023 16:01,01/08/2023 16:03,01-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
c8cb8364-6da9-45c7-8433-4b78169220d2,Outcall,Shopzilla Related,Account updation,Customer executive was polite and skillful but I'm really not very disappointed with Shopzilla sellers and their post delivery service.,76c625db-218f-4197-b8fa-1e26e3b50ec0,,02/08/2023 16:55,02/08/2023 16:57,02-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,3
672b63d0-31c9-41b0-835d-1f4e58e801c8,Inbound,Returns,Reverse Pickup Enquiry,,575e6053-c255-4530-944d-fb31d4db367b,11/03/2023 21:30,02/08/2023 13:36,02/08/2023 13:42,02-Aug-23,HAZARIBAGH,Furniture,3097,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
e885a27a-fbf3-41b9-9567-324ab3a2b300,Inbound,Payments related,PayLater related,,a85bd76a-67c2-4efd-b952-84717bda0e68,,01/08/2023 10:21,01/08/2023 12:50,01-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
20e26aa6-01f2-4384-a045-5181eccca85d,Outcall,Product Queries,Product Specific Information,,19fd9e58-72a3-46af-aad4-a8733e4ec942,,02/08/2023 11:24,02/08/2023 11:25,02-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
b11e8160-ab4f-4ae0-8f71-fcce39fa2ca7,Inbound,Order Related,Installation/demo,,6d171a20-0b97-4b78-97df-b3b9d34ea0e5,,02/08/2023 13:55,02/08/2023 14:02,02-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
a7e330b1-c3b2-4f51-ace2-d876c043acc3,Inbound,Returns,Reverse Pickup Enquiry,not okay with the product ,6f2ae042-9775-4e83-b19d-626ca8b72215,25/07/2023 17:45,31/07/2023 21:05,01/08/2023 10:23,01-Aug-23,PALAMANER,LifeStyle,899,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
52e78fa5-9a91-4be9-b013-9081d0efb5ba,Outcall,Payments related,Payment related Queries,,e68e3fb3-ef40-4ca3-aed1-036a7c6460ee,,01/08/2023 00:27,01/08/2023 00:30,01-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
45b7ff4d-2300-4f26-80cb-40b62efed152,Inbound,Shopzilla Related,Shopzila Premium Related,,98004726-41fe-4c55-b299-610b62d1b55a,,01/08/2023 10:57,01/08/2023 19:43,01-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
2d97c164-00ae-49c1-8eab-4ad9e712b0ac,Inbound,Returns,Return request,Maintain product quality ,82900851-be03-49b4-ac6d-ed4628e1522c,,01/08/2023 14:13,01/08/2023 14:16,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
63cf5460-0283-4d85-9772-cafe0ce50362,Inbound,Order Related,Installation/demo,,9b8481ed-87ce-4f36-94a6-220a3c94ca1b,,01/08/2023 16:52,01/08/2023 17:04,01-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,3
5c0c1f1f-2502-4021-a1a2-093c01371d67,Inbound,Cancellation,Not Needed,,86aafb67-0e89-4304-b239-deff98b1634e,,01/08/2023 22:21,02/08/2023 12:03,02-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
abceebda-1999-41be-8c43-58e9edc1f494,Outcall,Order Related,Delayed,,95abd95e-2104-4fde-baba-473530e5eec0,,01/08/2023 22:47,01/08/2023 22:48,01-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
d568b79f-6b3e-460c-93db-cff4270819b2,Inbound,Order Related,Invoice request,,4295005a-25ad-4dd6-9416-ab6583313161,,02/08/2023 10:41,02/08/2023 10:51,02-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
43d5d441-d310-4e63-b394-3b3ae4b65145,Inbound,Order Related,Order status enquiry,,2ae7877e-a550-4051-8125-c9055e09741d,,01/08/2023 21:25,02/08/2023 12:45,02-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
d6d9218d-6561-47bb-8b4e-90b69c0ff266,Inbound,Order Related,Installation/demo,Product must be trustful and worthy.,00c78f00-5c5a-4966-8f80-d5d17f2bf149,,01/08/2023 21:50,01/08/2023 22:40,01-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
e56be46f-869d-4dc9-a08b-f1b8360ae5d4,Inbound,Order Related,Seller Cancelled Order,Issue not solved ,349b313d-bc41-44ad-94f7-63ea1629f6c5,,02/08/2023 01:09,02/08/2023 01:11,02-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,1
13a3a1f9-3fd0-4f0c-a8ac-ec8db29e44fc,Inbound,Returns,Service Centres Related,Very very nice guy .,dff164a3-7701-4d6f-8997-1391796d679b,,02/08/2023 09:27,02/08/2023 09:36,02-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
683646ad-01ae-4153-8fa4-1c57272de64b,Outcall,Payments related,Card/EMI,,8d5c8db1-9f83-4656-a2b6-fda3189e9ed2,24/06/2023 18:11,02/08/2023 13:59,02/08/2023 14:02,02-Aug-23,ROHTAK,Mobile,32999,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
385a91fb-0609-490c-b841-8ce341eaad8f,Inbound,Order Related,Delayed,Good Taking Good behaviour,bdcc2a35-38df-4c91-9165-917bcab3d689,26/07/2023 13:26,01/08/2023 22:12,01/08/2023 22:15,01-Aug-23,JHANSI,Electronics,1299,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
d2ac9e9d-7f1e-413b-b181-8735029f7236,Inbound,Others,Call back request,,512a6a06-6002-4682-b0c7-3bfb590992ca,19/07/2023 17:50,01/08/2023 10:05,01/08/2023 10:11,01-Aug-23,KOILWAR,Electronics,799,,Mary Powell,Emma Park,John Smith,31-60,Morning,4
91fcdf26-4bfd-4f09-9512-69243e5d49a3,Inbound,Order Related,Delayed,,73bd6a83-7245-49b6-bb25-2854579b453a,25/07/2023 10:47,01/08/2023 14:29,01/08/2023 23:01,01-Aug-23,AMBERNATH,Electronics,1199,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
304aa96c-53a5-4e9f-bbac-12fd6a04b0ec,Inbound,Order Related,Order status enquiry,Best app Shopzilla ,3370a7ec-eb3b-4511-af9a-26345e6b0761,11/07/2023 07:13,31/07/2023 23:00,01/08/2023 12:10,01-Aug-23,INDORE,LifeStyle,1769,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
32181ef0-ee2d-4f3c-b3f6-b4b2d5ae17b2,Inbound,Returns,Reverse Pickup Enquiry,,fdad0d31-d04f-4f41-a154-1cdcc6b9b794,,02/08/2023 11:06,02/08/2023 12:41,02-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e194a401-6c99-43ec-b98d-5677bd0a6b56,Inbound,Product Queries,Product Specific Information,,11d58005-fd67-4a69-aca4-366fbee74e54,,01/08/2023 19:08,01/08/2023 19:13,01-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
a59d101f-4b80-487d-b817-7b744edf9fde,Inbound,Order Related,Delayed,Very good jobs ??,8d689ea1-4ffe-4597-8422-f18199f7456d,,02/08/2023 06:03,02/08/2023 14:30,02-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
b8ab0ca3-6230-41ac-9ff0-a7a43a8be855,Inbound,Returns,Reverse Pickup Enquiry,Please resolve my issue ,d51214d4-e750-492c-bad4-4d8620efd484,,02/08/2023 12:25,02/08/2023 12:30,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
52b4a223-0f80-472a-b98a-90db4f4ef23a,Outcall,Order Related,Customer Requested Modifications,,e171674b-2365-4ff2-88f3-9610682c8150,,02/08/2023 13:53,02/08/2023 13:58,02-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
5e24dcda-36cb-4994-9097-4543d5347af8,Inbound,Order Related,Delayed,,03818597-19ed-4a07-9ef5-1d6a3840500c,01/07/2023 10:24,02/08/2023 17:11,02/08/2023 22:41,02-Aug-23,ARARIA,Furniture,11549,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,3
85c096b8-4f5c-4d9c-b20a-ac7641d86cea,Inbound,Order Related,Delayed,,38b917d3-4918-49db-b2d0-a4e5dfe299fa,27/07/2023 19:23,01/08/2023 09:21,01/08/2023 09:27,01-Aug-23,ALIGARH,Electronics,104990,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
8d2494a2-cb93-4812-b0d6-196829a22a68,Inbound,Order Related,Order status enquiry,,299d0783-85c6-4563-b2b2-8480bd588f67,,01/08/2023 11:54,01/08/2023 12:22,01-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,3
e2819be2-6462-4940-9389-72a0b9a8c011,Inbound,Order Related,Order status enquiry,Fast action pls ,03acc928-6b17-47a9-8c39-7a4779d1bcff,,01/08/2023 14:08,01/08/2023 14:28,01-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
f5f46f3d-7a35-481b-975d-a7034d2c5b92,Inbound,Order Related,Delayed,,0c711c55-a320-4606-9df9-7a9ec53f1831,,02/08/2023 03:27,02/08/2023 03:28,02-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
b0a7f735-ce94-4ab1-9568-10f2405fba80,Inbound,Returns,Reverse Pickup Enquiry,Don't allow directly to cancel the order,7e4ffd4b-6d3e-412d-b146-ffee71edad93,,02/08/2023 08:41,02/08/2023 08:42,02-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
7034e77c-9d80-4d05-a2ad-fea3a1f1dbcc,Inbound,Returns,Reverse Pickup Enquiry,,26f76af5-b723-4918-8ece-8c52d17f8643,,02/08/2023 12:53,02/08/2023 12:54,02-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
170c5705-2b9b-425a-92ed-2f81554a3387,Inbound,Returns,Reverse Pickup Enquiry,,9b4c1c1a-ef07-4c79-ab3e-ab83a1af99eb,,02/08/2023 13:21,02/08/2023 13:23,02-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
9a825bbb-7d86-4246-a95a-a151b93790ed,Inbound,Returns,Missing,Good listener and polite behaviour,f6bfce51-3df2-43c8-ac79-944026332004,,02/08/2023 14:38,02/08/2023 14:41,02-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
b96985a6-61ff-4f79-b602-c1975f598cd8,Inbound,Order Related,Delayed,,d60307a3-2453-4448-961b-f439a18a5319,,02/08/2023 16:33,02/08/2023 16:36,02-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
7f7e3e1f-5ece-458c-9f89-ec4aa599f50d,Inbound,Shopzilla Related,General Enquiry,,6a7612b3-288e-451e-be9f-cf559be1baeb,,02/08/2023 21:25,02/08/2023 21:29,02-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
15bdc1fa-c199-4d57-ad0b-d1485144993a,Inbound,Returns,Reverse Pickup Enquiry,,e6c2338f-2aed-4c56-b912-b99266776c69,,01/08/2023 06:00,01/08/2023 06:02,01-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
427a425b-dac4-4755-86f4-eba96d29a3f8,Inbound,Returns,Reverse Pickup Enquiry,,4444e8f9-20ba-4ec1-bb53-240667f1ebdd,,01/08/2023 09:37,01/08/2023 10:34,01-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,4
d1dab5da-3ac5-4997-a8fb-6577f4419f73,Inbound,Product Queries,Product Specific Information,,6a092b05-1183-488b-b008-bea5f16f471d,,01/08/2023 14:19,01/08/2023 14:25,01-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
d1a46fd0-4a69-46bb-b95d-702fd3f53f87,Inbound,Product Queries,Product Specific Information,,072621d2-4551-44e8-b3f8-cabf37ca8793,,02/08/2023 09:31,02/08/2023 09:33,02-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,3
60662e7a-8859-41ad-adeb-ceb15aae3ba1,Inbound,Product Queries,Product Specific Information,Refund related policy ,0535c451-22d1-4b64-a9a7-a1d22492edce,,02/08/2023 20:42,02/08/2023 20:44,02-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
7434cdb6-8962-4824-8ebf-ddb6aad320e9,Outcall,Returns,Fraudulent User,,bbdbd59e-85a8-49d8-aa13-30c21f8dfa8d,,02/08/2023 14:45,02/08/2023 14:49,02-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c63faf77-670d-4f0a-98ca-d79ff27f540a,Inbound,Order Related,Invoice request,,3b9368ec-7b65-4376-9093-103b2e1e7e96,,01/08/2023 18:14,01/08/2023 18:31,01-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
d5a534b9-a306-4366-9ca2-4e2d804e29e5,Inbound,Returns,Reverse Pickup Enquiry,,8829d9af-36ad-47f0-8107-75ed3659b2e2,,01/08/2023 22:32,02/08/2023 04:34,02-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
34d60bd3-6d5b-4eaa-9902-1b8cea3bb4d3,Inbound,Returns,Reverse Pickup Enquiry,NYC and good man talking bout me ?,b3279a1e-e1fa-4ddc-9fa3-eb3e53742b0f,,02/08/2023 13:49,02/08/2023 15:06,02-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
35b46fa0-a5b0-473a-a6e2-be3372a9e328,Inbound,Returns,Service Centres Related,,6421fe0d-b3dc-4b48-b649-57dfbf2816c5,,02/08/2023 18:45,02/08/2023 18:48,02-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
43d11f06-356e-4553-bf02-c895c509267c,Inbound,Returns,Reverse Pickup Enquiry,good knowledge ,b6768d57-1c8e-4e5e-aedd-ea7758cb6df4,,02/08/2023 19:23,02/08/2023 19:25,02-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
dd682c9d-1574-43f7-8072-a505261b2fb8,Inbound,Order Related,General Enquiry,,52c58a89-48af-44bc-9535-4dbc83167e70,,01/08/2023 17:41,01/08/2023 17:42,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
795c0dab-479b-427c-a038-a0121d909601,Outcall,Order Related,Seller Cancelled Order,,bdce6c84-578d-495e-a8cc-d40c2ec9fa45,,02/08/2023 17:23,02/08/2023 17:26,02-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,2
2acb4f63-438d-42fb-8166-f44d403bf3f8,Inbound,Order Related,Seller Cancelled Order,Thanks,4d1a5217-d096-4e5e-adce-2750a146d1d8,,01/08/2023 17:10,01/08/2023 17:11,01-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,4
de08bc9c-4758-4127-907c-12e00b0f95f9,Inbound,Shopzilla Related,General Enquiry,Call disconnected ,ed06d16e-575b-40b9-802c-15eb372f9f35,,01/08/2023 18:35,01/08/2023 18:38,01-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
bc3d88e7-04a7-4fa4-a7bc-2ad6700111df,Inbound,Product Queries,Product Specific Information,,c842b522-3d40-4a4d-ad49-1f7b573fee3b,,02/08/2023 22:35,02/08/2023 22:37,02-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,4
c2e64319-d03d-4558-a516-7679a6d9f75a,Outcall,Order Related,Delayed,,edaf523e-6197-49af-9e51-011a48ccfb70,19/07/2023 10:15,01/08/2023 16:10,01/08/2023 16:21,01-Aug-23,NAJIBABAD,Books & General merchandise,349,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4fac517c-63e9-4ad7-945c-b3f6c455d51e,Inbound,Order Related,Order status enquiry,,61360fbf-15ee-45f9-8392-6a9745fe4b64,,02/08/2023 17:34,02/08/2023 17:40,02-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
6e62be52-62fa-4f03-be87-7cf36cfb7ab8,Inbound,Shopzilla Related,General Enquiry,Thank you,b85fddfc-af7a-4c28-b011-157c404f8a3e,,01/08/2023 14:50,01/08/2023 15:07,01-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
88df1be2-0828-4120-9f2e-766989609c9c,Inbound,Returns,Fraudulent User,,fe83ac3a-757c-4239-a354-1f426cb6b13d,,01/08/2023 20:22,01/08/2023 20:28,01-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,3
c1965ca2-eebe-4e82-8d64-2dc668202418,Inbound,Order Related,Delayed,,3fbd5a38-07f3-44db-b079-b0d32b10421d,,01/08/2023 21:44,01/08/2023 21:46,01-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
060f81a9-09df-4b7f-b123-2959298e955a,Inbound,Returns,Reverse Pickup Enquiry,,b558fab7-b2fa-4b93-89a3-a220636829bb,,02/08/2023 09:02,02/08/2023 09:03,02-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
9b77a5e6-30cc-4b08-bfb3-bf63c9e725c2,Inbound,Returns,Fraudulent User,,e390e6ea-999a-41af-b431-55d0c881edc3,,02/08/2023 20:56,02/08/2023 21:02,02-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
42ed395c-82d3-4255-9545-171e15b52ce2,Inbound,Order Related,Delayed,It was good ,4139abc9-d16c-4e42-b467-f5869ce698dd,20/07/2023 23:36,01/08/2023 09:53,01/08/2023 09:55,01-Aug-23,HYDERABAD,LifeStyle,839,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
3d9d82bf-5966-4e21-8063-2cedad07a2bd,Inbound,Onboarding related,Seller onboarding,,575ab15d-f1e0-4ab8-bd52-dda437aeb265,,01/08/2023 19:09,01/08/2023 19:57,01-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
1212d0a2-474b-4e78-b884-8e8bfa1536a5,Inbound,Product Queries,Product Specific Information,,c99ada31-57d3-49f8-82a5-8f12faf882b1,,01/08/2023 19:57,01/08/2023 20:05,01-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
e0bd8ad5-2ecf-4f85-9f0e-58469dbe102f,Outcall,Returns,Reverse Pickup Enquiry,,60ba94da-1283-4cf1-8371-6771ec8ed673,,02/08/2023 01:14,02/08/2023 01:17,02-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
507ba5ab-a538-4be4-ae6e-0fc78de59e39,Inbound,Order Related,Installation/demo,,76ffea28-a84a-42b3-914d-ea0bfc43ee5a,,02/08/2023 11:21,02/08/2023 11:27,02-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
0b815239-0254-4b71-8774-6f8c2be67544,Inbound,Product Queries,Product Specific Information,,1c55b5ef-315b-44e6-90f8-ea6c254fcd76,,02/08/2023 13:53,02/08/2023 13:54,02-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
88171834-5e68-456e-bd84-a1fb1dbf003c,Inbound,Returns,Reverse Pickup Enquiry,,97f29dda-ff96-407b-bd76-12a61d590f50,,02/08/2023 18:28,02/08/2023 18:28,02-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
91bc8e01-d297-4357-bda3-195a36b78c3b,Inbound,Payments related,Payment related Queries,,57588986-72ce-4ec9-991f-aa3dfce5f971,,02/08/2023 19:51,02/08/2023 21:21,02-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4f631ae1-c120-4c9d-95f9-2d6f86121391,Inbound,Returns,Reverse Pickup Enquiry,It was awasome ,b4359f0a-8a9c-43b3-a9b4-f787b1689efd,,01/08/2023 15:56,01/08/2023 15:57,01-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
10f63120-7043-4801-b789-4466a577ac22,Inbound,Refund Related,Refund Enquiry,,2a055fc4-257a-41c4-a9e5-00472c6f896f,,01/08/2023 21:07,01/08/2023 21:13,01-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
14953aa4-2bbc-4d6b-ae48-2b75a9fbd370,Inbound,Returns,Technician Visit,everyone make fool from Shopzilla ,671087ca-5b21-44bc-8a06-c53647fa184d,,02/08/2023 12:03,02/08/2023 12:13,02-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
8297522f-4617-4937-9b86-cdfbbf776a6d,Inbound,Returns,Exchange / Replacement,My issue has been going on for 48 hours now still unresolved ,3054d0d0-a1fa-4201-95aa-09e65ee98f54,,02/08/2023 17:46,02/08/2023 17:46,02-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,3
1574ce74-96cd-4f01-bc23-0e11c911dce9,Inbound,Returns,Reverse Pickup Enquiry,,bf91369d-2dd7-4701-bcf4-89239bf5f946,,01/08/2023 09:35,01/08/2023 19:58,01-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
9daf1bc7-557c-4953-a2b8-8083f3aaa8a7,Inbound,Returns,Reverse Pickup Enquiry,,d11e3c3d-88f2-42d8-9aca-fc89a518d61e,,01/08/2023 17:52,01/08/2023 17:55,01-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
47f406f4-db1a-40a3-9406-203631953e75,Inbound,Returns,Reverse Pickup Enquiry,,4777065f-4378-4911-b305-3641b0ed58ac,,02/08/2023 06:03,02/08/2023 06:09,02-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
5a52cc9b-d11b-4101-a74f-04adf6725dce,Inbound,Order Related,Order status enquiry,,d2562896-28ad-4d5e-bb04-af16fd795a5b,,01/08/2023 18:40,01/08/2023 18:41,01-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
3f30fba4-0d8a-48dc-ab27-16a0f1fa6ebf,Inbound,Product Queries,Product Specific Information,Close the online grocery store if you have restrictions on buyings ,1de64114-a5db-467f-952d-b3ff92e5c910,,01/08/2023 21:35,01/08/2023 22:24,01-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
c633c765-2266-49cc-aa9c-a0e43db367f2,Inbound,Returns,Exchange / Replacement,,9105745b-40b6-4d4b-824f-7a04c3d7e387,,02/08/2023 21:19,02/08/2023 23:20,02-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
84247d45-3bf7-4e28-bcc5-92c30957c4fa,Inbound,Returns,Return request,,faa1a2c3-0bfc-45be-8b72-92e95b416077,,01/08/2023 13:28,01/08/2023 13:36,01-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
737bee13-ca06-4e99-acba-c7e8129c4e54,Inbound,Order Related,Order status enquiry,  good ,c25fa63a-f78a-4937-a3ec-1bf649bdd32a,,02/08/2023 16:43,02/08/2023 16:49,02-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c87db557-455e-4656-82e0-967589c0c01c,Inbound,Order Related,Installation/demo,,719a60a2-6ef2-4628-8a4a-223ed805bf6f,,01/08/2023 20:00,01/08/2023 20:06,01-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
f9f94c14-3c1f-4d39-a391-77deb999a422,Inbound,Returns,Reverse Pickup Enquiry,,5c08cb09-8d80-492f-b424-c4438ee158ac,,01/08/2023 20:04,01/08/2023 22:26,01-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
1bbefbec-9c4d-4e41-88ac-81744fa43d0f,Inbound,Refund Related,COD Refund Details,,ef77dfd8-68d6-4833-9137-bc207d50874e,,02/08/2023 07:31,02/08/2023 07:38,02-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
c3e40c2a-9ecd-4a62-9566-8a48aeaab647,Outcall,Returns,Return request,Excellent performance ,faa53d9d-01fc-44c8-b49f-5d2e22d70c0e,,02/08/2023 08:10,02/08/2023 08:13,02-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
e53d90a5-3500-4a5a-bc6d-85d93565056e,Inbound,Returns,Reverse Pickup Enquiry,,d26eee06-037c-4d6e-aa33-691d14712331,,02/08/2023 10:49,02/08/2023 10:52,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
1bb50b47-f8b2-43ab-b011-e1992b7898fd,Inbound,Returns,Exchange / Replacement,"Nice to talk with you Miss  , After some Lil long conversation make me smile on my face with your resolution.Thank you. ",5cbadf15-a905-4802-8cd7-09a82179e6ad,,02/08/2023 19:19,02/08/2023 19:21,02-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
584e08c6-3847-4175-917b-b7bc7cc70e16,Outcall,Product Queries,Product Specific Information,,e117f67f-6454-48f3-a621-ea3a38faa003,,02/08/2023 21:43,02/08/2023 21:54,02-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,3
62e7f858-384a-4974-afa3-aa23cd8206ed,Inbound,Product Queries,Product Specific Information,,c0d79215-5613-4fd0-8b74-a263b65e90b3,,01/08/2023 10:36,01/08/2023 10:43,01-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
5b091dfc-2c37-47c7-8487-23eb4d24088a,Inbound,Order Related,Invoice request,,fd8a79e6-255a-4323-a4a9-90e164104116,,02/08/2023 19:18,02/08/2023 21:05,02-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
e6c72899-a5cf-4800-8dcd-d9d3e9d561b8,Inbound,Returns,Reverse Pickup Enquiry,,822d502a-3392-426f-9135-4662c305c3e5,11/07/2023 13:36,31/07/2023 13:45,01/08/2023 09:43,01-Aug-23,RANGAREDDY,Books & General merchandise,263,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,1
2b68efe0-bc0a-470b-ae79-e4adcb51d863,Inbound,Refund Related,Refund Related Issues,,368ca695-f18b-4c06-a0fc-6b0f84c333c4,,01/08/2023 10:37,02/08/2023 00:01,02-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,1
aac43595-67a8-4bf4-9832-f47d31ef0d75,Inbound,Feedback,UnProfessional Behaviour,,8b53ee7e-0f0c-40f9-a519-4067603935c4,,01/08/2023 13:56,01/08/2023 14:00,01-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
b9bb65ad-eef9-44ed-ba57-90bbbd602573,Inbound,Returns,Reverse Pickup Enquiry,Solve this issue as soon as possible ,28989c5f-8a3e-447a-8997-3e875cdba1fa,,01/08/2023 14:07,01/08/2023 14:10,01-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
a6d72764-d475-4010-851a-16667ede1ebd,Inbound,Returns,Return request,,44fe0f56-e790-4501-a699-681e2d4ff249,,01/08/2023 16:23,01/08/2023 16:25,01-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
65627422-a529-4984-a6b7-ffc4250595db,Inbound,Returns,Exchange / Replacement,,733c9444-af93-4379-8e34-a9e3309397c7,22/07/2023 21:07,01/08/2023 19:56,01/08/2023 19:56,01-Aug-23,GAIRKATA,Mobile,22999,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
a549e4be-f711-4db8-b7b1-919e7057d6f2,Email,Returns,Exchange / Replacement,Not solved my issue ,51303bd7-1baf-4d05-87cf-022f264862e5,23/07/2023 16:19,01/08/2023 17:18,02/08/2023 00:04,02-Aug-23,OSMANABAD,Mobile,32999,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
f4f3133c-ae64-409e-9fbb-c9d4548a5d18,Inbound,Order Related,Priority delivery,,19198b13-d398-4f25-96d0-3daa353c990e,,01/08/2023 08:15,01/08/2023 08:17,01-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
3379b99e-dad4-47c2-8707-dde7781d28ab,Inbound,Payments related,Online Payment Issues,,35177812-da3c-49b0-a55e-599193f2db42,,01/08/2023 15:10,01/08/2023 15:27,01-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
94ab7027-3550-41b3-9226-2e253adb27a4,Outcall,Returns,Return request,,77b4a961-b774-4c02-a2fc-c84609399ae6,,02/08/2023 09:54,02/08/2023 09:55,02-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
c0bf0c82-6708-4d5a-bc08-766e0b92656f,Inbound,Order Related,Installation/demo,,66bdb62e-5833-44f8-b32c-d00a441715d7,,01/08/2023 12:32,01/08/2023 15:21,01-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
defb1d1d-1c8e-4225-9af9-597501ddf558,Inbound,Returns,Reverse Pickup Enquiry,,781d3dca-2aa0-4c04-8da7-2bd4663a7064,,02/08/2023 15:54,02/08/2023 15:55,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
f314e0f8-78ba-4133-ac30-7e39b2ccf62b,Inbound,Returns,Reverse Pickup Enquiry,,0d57ac62-370b-4003-b9e7-20ba38a931a6,,02/08/2023 16:21,02/08/2023 16:25,02-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
c1f516a2-c596-4f4c-9915-580942801bb1,Inbound,Returns,Reverse Pickup Enquiry,,f0230733-6e77-4cfc-bd31-65d0878bfdfc,,01/08/2023 10:18,01/08/2023 18:35,01-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
aac0b2da-ff97-4b98-ab1b-8a0c59883b19,Outcall,Shopzilla Related,General Enquiry,Good behaviour costomer care ,92bfba91-f9d6-4e36-9028-e0ceaa4113d5,,01/08/2023 20:48,01/08/2023 20:49,01-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
3f087f64-32ea-4a83-8dfa-97b4ed5b4c9d,Inbound,Returns,Reverse Pickup Enquiry,,32c0c7eb-2000-4200-a0aa-bcf63ffd812b,,01/08/2023 11:19,01/08/2023 11:19,01-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
52ce9f5e-f6ab-4e98-bf5c-4cdaa90f7de9,Outcall,Order Related,Delayed,Fine,1121077b-db76-4816-bcda-9179ef562cae,,01/08/2023 13:17,01/08/2023 13:19,01-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,3
1cb2c5e5-97e1-465a-bd6e-117bc5e7e2ed,Inbound,Returns,Return request,,8788148d-599b-4de6-a48b-02ef1bc9e42f,,01/08/2023 22:51,01/08/2023 22:52,01-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
05bcf5d8-f258-4328-a4b3-8a7be64ce2f2,Outcall,Order Related,Order status enquiry,,eaff7741-16b9-407a-8f68-cf0c6a6a5a27,29/07/2023 00:18,02/08/2023 16:44,02/08/2023 16:44,02-Aug-23,NEW DELHI,Books & General merchandise,227,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
1399dd44-1d94-46c0-bf49-b3422e6de06b,Inbound,Order Related,Order status enquiry,Very nice ?? service ,36ad1f64-8c6e-4924-97b5-9a6bfe18049b,,01/08/2023 09:20,01/08/2023 09:21,01-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
2ddbf7c4-19d3-4e82-b3a9-070bf4d77f0d,Inbound,Returns,Reverse Pickup Enquiry,,05156b87-94db-4358-b3e5-9620b98e6de9,,01/08/2023 23:31,01/08/2023 23:40,01-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
4b395ae0-ac0c-4d23-a412-ac1af8e1f394,Inbound,Returns,Fraudulent User,,a648bd9d-e32a-409e-880e-e4f71b759dfd,,02/08/2023 21:20,02/08/2023 21:20,02-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
504d9a52-6044-4ff6-93df-4ec019f57ca0,Inbound,Order Related,Installation/demo,My problem is solve thank you costumer service,f08aa278-9be7-477f-8ac1-40c5693658b8,,02/08/2023 22:09,02/08/2023 22:14,02-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
55f4726c-194e-40c0-8fe0-061e4f28f735,Outcall,Cancellation,Return cancellation,,48fe49d1-7151-42cd-8141-677bef5dd5c0,,01/08/2023 11:17,01/08/2023 11:24,01-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
82623e6f-05d7-49a6-b007-c791874a6aab,Outcall,Cancellation,Not Needed,,d3fc9913-623c-46ce-840e-82664ce0ca74,,02/08/2023 00:11,02/08/2023 00:17,02-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
f83e4872-bbc1-4d44-923c-8ff32c0af3f9,Inbound,Returns,Reverse Pickup Enquiry,,978bba05-09a8-4f90-abd7-ed0d142fad86,,02/08/2023 01:10,02/08/2023 02:42,02-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
fba9e054-52c3-46b4-bf19-f404004226f9,Inbound,Returns,Reverse Pickup Enquiry,Issue refund immediately ,cc0764a5-b9c3-43a9-8c46-06061c58834f,,02/08/2023 13:03,02/08/2023 15:16,02-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
4f673086-6514-4aee-9c16-2a9019b92134,Inbound,Returns,Reverse Pickup Enquiry,Good,54b20f0f-7040-42c6-8f5a-eab3719922d5,,02/08/2023 15:34,02/08/2023 19:47,02-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
c487aab9-9a30-4eab-9ac4-8024f61a6496,Inbound,Returns,Wrong,Very thanks to you ,d749f8d2-57d6-42bd-a57e-f5c63c7a3999,,02/08/2023 17:03,02/08/2023 17:06,02-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
8c824c1f-c0b5-4055-86ba-3ad20d7f0a2c,Outcall,Refund Related,Refund Related Issues,,f2c87b6b-c8d1-4bba-aa0a-521ef1603bcb,15/07/2023 22:05,02/08/2023 20:19,02/08/2023 20:28,02-Aug-23,PUNE,Home Appliences,17990,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
1aae2c6e-92ec-4c4d-866e-fdd93122451c,Inbound,Returns,Wrong,,f76609fc-4042-4459-a22f-52b7e7eaf1e8,20/07/2023 16:20,01/08/2023 07:27,01/08/2023 07:30,01-Aug-23,JAMSHEDPUR,LifeStyle,2274,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
06374d0c-ee2c-4dcc-adc8-8f3324d4fae9,Outcall,Shopzilla Related,General Enquiry,,1d6a2101-99c0-498f-9c04-2c4d4b3aecc8,,01/08/2023 10:19,01/08/2023 12:43,01-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
1bcea5ca-2dd0-4b98-b32b-a46c160b2d1c,Inbound,Order Related,Delayed,,9129d825-533f-48f0-9c8d-7bbc47cf12c4,,01/08/2023 13:37,01/08/2023 13:38,01-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
f9d57307-88f9-4564-a555-c3c92210f432,Inbound,Cancellation,Not Needed,,d055624d-57e2-4d7d-a109-6312bddbe5ad,,01/08/2023 21:01,01/08/2023 21:04,01-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
6c050e59-4df0-4080-a4bc-05804f94fb5e,Inbound,Order Related,Delayed,,a08d1420-46e9-4edb-956d-df8b0da0705d,23/07/2023 21:10,01/08/2023 13:29,01/08/2023 13:39,01-Aug-23,BEGUSARAI,Books & General merchandise,70,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
ae0455fa-0384-4665-8d83-3c46eb15592c,Inbound,Returns,Wrong,Return policy is very slow and bad,247682b4-fd84-40b2-b530-9d5c6f2e19ce,21/07/2023 18:49,01/08/2023 21:00,02/08/2023 06:42,02-Aug-23,KOTA,LifeStyle,827,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
a8b1ca17-2a05-4ae1-8d79-063d44c5866d,Inbound,Returns,Reverse Pickup Enquiry,,07206678-3241-4f97-90d2-09b0bd8f2eaf,,01/08/2023 14:14,01/08/2023 14:16,01-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b23ee221-505e-440d-8337-9c23dbf0693d,Inbound,Returns,Reverse Pickup Enquiry,Very helpful call thanku team,d86f77eb-902a-4465-8721-2167e6a80bc3,,01/08/2023 22:19,01/08/2023 22:20,01-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
c6a13bb8-18d9-4042-b161-b2deae3ef985,Inbound,Returns,Reverse Pickup Enquiry,,1817569e-fa12-4d82-9f0e-7030ce492587,,02/08/2023 20:37,02/08/2023 20:38,02-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
8da358bd-bfcd-457f-a2f9-b16c9b1e63d7,Inbound,Returns,Reverse Pickup Enquiry,,b682d680-8937-4c7c-82aa-91998e919471,,01/08/2023 18:31,01/08/2023 18:38,01-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bc8441af-9b38-45da-9594-bd3f00e37fa5,Outcall,Returns,Reverse Pickup Enquiry,Thks uuu,daeac2a3-20c8-4ffc-b21b-086182d1d13f,,02/08/2023 11:34,02/08/2023 12:28,02-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
390fcde6-adfc-4458-a65f-39fe559f350f,Inbound,Order Related,Delayed,,002c4a7b-667f-4dfc-b8f2-7684276fdd3e,,02/08/2023 18:41,02/08/2023 18:58,02-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
b2afadaa-dd91-4d5b-b667-604c9641a3d6,Outcall,Returns,Return request,,fdbfa163-d472-475c-99c0-64f4acbed2f6,26/07/2023 14:10,01/08/2023 16:31,01/08/2023 20:37,01-Aug-23,PATNA,Electronics,899,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
69760e9d-5353-4169-8605-7ca091c96ed8,Inbound,Shopzilla Related,General Enquiry,,a913dba0-4954-4a41-b078-8963b1cf25e9,,01/08/2023 20:46,01/08/2023 20:49,01-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
0e6cbdce-67bc-4355-8e3f-a77652da7953,Inbound,Feedback,UnProfessional Behaviour,,0bac0de7-fa15-46bf-bdad-7901f0cf4127,15/07/2023 00:09,02/08/2023 07:16,02/08/2023 07:24,02-Aug-23,AZAMGARH,Books & General merchandise,404,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
67ba56ca-4e8c-4d47-95eb-f4177fe139b5,Outcall,Order Related,Delayed,,6628c55c-264a-469d-ac03-3615796c8209,25/07/2023 17:21,02/08/2023 12:38,02/08/2023 14:53,02-Aug-23,JAIPUR,Home,368,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
56513181-4a10-4522-9148-fa37aae0759d,Inbound,Returns,Fraudulent User,Super everything ,8fe889db-2b16-4a83-96be-2f7f615ca8c9,,01/08/2023 19:36,01/08/2023 19:40,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
8254aac9-096e-4e85-b747-776b4701188b,Email,Offers & Cashback,Other Cashback,Very good experience with this... She is very kindly talk with me thank you   ??,b7f8add7-44f5-414a-87ec-155e8544d86c,,02/08/2023 17:12,02/08/2023 17:15,02-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
a10f8547-2489-4ea6-a682-0212e7cd40ce,Email,Others,Call disconnected,,8864b539-fe2c-4580-b761-2f05d10f817e,21/07/2023 17:17,01/08/2023 16:40,01/08/2023 16:43,01-Aug-23,GORAKHPUR,LifeStyle,275,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
12d199f7-73fc-418b-a1e8-ad87488f58e8,Inbound,Order Related,Delayed,Give proper answer for the specific enquiry customer have. Instead of generic Answer.,b0c69ab5-2607-4632-b93c-db5305ef335f,20/07/2023 09:56,01/08/2023 11:57,01/08/2023 13:34,01-Aug-23,BIHAR SHARIF,Electronics,267,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
fe072129-1a02-4211-be05-34eaa275cac5,Outcall,Returns,Service Centres Related,No any solution and no replace my boat airbuds 161Very bad service boat and Shopzilla ,a3c238cb-05bc-493d-9f7c-f10593636cde,,02/08/2023 09:25,02/08/2023 10:09,02-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,1
f21995c5-72e5-49c7-a67a-8cd7ffe75f8b,Outcall,Order Related,Seller Cancelled Order,,64b28e97-95c1-45a1-a204-a0faa828d7e0,,02/08/2023 15:06,02/08/2023 15:08,02-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
86b8e091-aff1-4354-9701-312826d74789,Inbound,Order Related,Delayed,,39fa4111-0299-4e02-8477-8e9290dab416,09/07/2023 10:33,01/08/2023 15:00,02/08/2023 08:50,02-Aug-23,VAPI,LifeStyle,674,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,2
daa20e10-2e99-425d-986b-5b727faad1bb,Inbound,Returns,Wrong,Good ,78b88a0e-7d2d-43f9-8209-7bb881dfe637,23/07/2023 16:19,01/08/2023 07:54,01/08/2023 07:55,01-Aug-23,NEW DELHI,Electronics,1299,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
4ed83c6d-2973-4ab2-b767-9d0ea0fb2a2b,Inbound,Returns,Reverse Pickup Enquiry,Baat karne ka Tarika bahut achha h mam ka ????,9f09cf36-f713-43b9-ad57-472ca8e5e49b,,01/08/2023 07:28,01/08/2023 07:37,01-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
cce86d1b-ae7c-4423-98a0-20add1d80bbc,Inbound,Returns,Return request,I am happy to take with the customer support team ,ef92dac8-0117-47a9-9e90-135b01064087,,01/08/2023 09:12,01/08/2023 09:15,01-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
db4be9a7-92fa-4a41-9a22-49be8a044d7e,Inbound,Order Related,Seller Cancelled Order,No,980a8cf8-36f4-41d7-8ce2-38f8e5336458,,02/08/2023 13:37,02/08/2023 13:39,02-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
c916410f-1bcb-421e-89c1-222370ed39ad,Inbound,Product Queries,Product Specific Information,Na,02960e2c-81f0-4d87-bcc7-9aea64469bb8,,02/08/2023 17:58,02/08/2023 18:00,02-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0f4724b1-cea5-4bcd-b2ce-1f30bea2631f,Inbound,Payments related,Online Payment Issues,,52052996-a0ae-4ae0-afe1-79bb61ed1164,,01/08/2023 15:41,01/08/2023 21:40,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
8966bc27-d21d-478d-b561-43f1171426ab,Outcall,Refund Related,Refund Related Issues,It is the duty of the customer care people to help the customers and they are doing their duty very well. Thank you Shopzilla for helping us. ,a5e0cc5b-0c24-4395-995d-ff163ca27359,03/07/2023 11:48,31/07/2023 18:42,01/08/2023 13:39,01-Aug-23,SOLAPUR,LifeStyle,439,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
45d9da06-fb11-4198-abde-a8925ccced7f,Email,Cancellation,Not Needed,,6c3095a6-aac3-4b59-887f-974311b29700,23/07/2023 19:37,01/08/2023 16:40,01/08/2023 19:17,01-Aug-23,HYDERABAD,LifeStyle,379,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
8c508641-1ec8-44f6-a52f-b337325cc651,Outcall,Payments related,Wallet related,Good ,fb0501f9-db4f-43c6-a645-e3ee05b1ae5a,,02/08/2023 10:57,02/08/2023 11:58,02-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
c84b418c-0fd1-49b5-8a8a-b7cb83977273,Inbound,Returns,Fraudulent User,,6b93cd07-2893-4012-84c5-2bedbfa88630,,02/08/2023 16:35,02/08/2023 20:07,02-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
09513494-4e17-484a-8707-59e01dedf044,Inbound,Returns,Reverse Pickup Enquiry,,ae8911f3-012d-4ce5-8952-8b61ff01977d,,01/08/2023 20:29,01/08/2023 21:29,01-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
ad3c095b-a97c-4bc1-8887-ff73472cfc15,Inbound,Returns,Service Centres Related,,45484b83-b320-441a-a027-cbeed90b472f,,02/08/2023 15:36,02/08/2023 15:43,02-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
5157727c-c6c1-4c93-babb-007ab9c3dfe3,Inbound,Returns,Reverse Pickup Enquiry,,0e65fc2e-5f32-46d1-a8c4-43a1cfdc51d8,,02/08/2023 16:51,02/08/2023 16:56,02-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
8f9a3314-3cb4-4242-bb00-0178733f6b10,Inbound,Product Queries,Product Specific Information,No,55ebe14e-5d15-477c-8914-8a60fd920ed8,,02/08/2023 20:47,02/08/2023 20:50,02-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
a49eebfc-5763-45b1-aa29-2d3af080a6c0,Inbound,Returns,Fraudulent User,,9822622d-34bb-496d-b697-398ab378078e,,02/08/2023 22:03,02/08/2023 23:46,02-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
c0542ff3-a3cf-4abd-a673-5f31e996bae7,Inbound,Returns,Return request,  is very supportive thank to her,408d8dce-888f-4250-bee8-a3d03022adae,,01/08/2023 10:23,01/08/2023 10:26,01-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
6146c325-b888-46d0-81ef-729abea3471c,Inbound,Order Related,Unable to track,All Good ??,01564e99-2d45-44fc-8fa9-aae88fd445d5,,02/08/2023 00:47,02/08/2023 02:11,02-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3467facb-7581-44ec-85c5-eb8119d3fb31,Inbound,Order Related,Priority delivery,Customer care madam very good person.. she solve my issue ????,81034450-57ae-426b-a2a4-bb0f3ea852d8,17/07/2023 23:04,01/08/2023 21:22,01/08/2023 21:23,01-Aug-23,PURI,Furniture,7629,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
dc33150e-793c-4f88-9a7e-a535e40c54a7,Inbound,Refund Related,Refund Enquiry,Not proper information and very time teking ,73b8f001-cda0-4092-991b-d62ab1ac576a,19/07/2023 21:59,01/08/2023 09:55,01/08/2023 10:14,01-Aug-23,AMBIKAPUR,Mobile,11999,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
25eb2ae6-a3d4-40dd-8fa9-d235b8e790b8,Inbound,Returns,Return request,thanks,82fa4dfb-c003-4c53-b9e4-9300ed22e332,,01/08/2023 21:32,01/08/2023 21:34,01-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
225312fd-9430-44b8-adc5-ef79cf98c9a9,Inbound,Returns,Reverse Pickup Enquiry,,ceae787c-a378-42fe-b07b-d440d93aaade,,01/08/2023 16:34,01/08/2023 16:43,01-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
be624014-9ed3-403d-bc7c-68c801f5c624,Outcall,Returns,Reverse Pickup Enquiry,Not sporting ,445d7eb5-2970-4340-823f-e515f698d005,,02/08/2023 06:12,02/08/2023 06:17,02-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
f5a3c5c4-a4ad-4f15-8a9a-faca44f88d78,Inbound,Order Related,Delayed,,0c10c228-0b1c-4dbf-89e5-398f507c46d1,17/07/2023 10:00,01/08/2023 10:36,01/08/2023 10:48,01-Aug-23,HYDERABAD,LifeStyle,1339,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
03a3096b-4607-4c64-a287-9df4eb1debfd,Inbound,Order Related,Delayed,,0b777922-43fc-4b5f-a5c4-efd4c21a8731,24/07/2023 21:53,31/07/2023 20:08,01/08/2023 07:35,01-Aug-23,NANDED,Books & General merchandise,1049,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2761d04c-5c9c-4341-94b4-177e873ecb92,Inbound,Returns,Reverse Pickup Enquiry,,2bc45047-6ce8-47ab-be34-4fec56d11229,27/07/2023 15:38,01/08/2023 17:39,01/08/2023 17:41,01-Aug-23,ETAH,Home,910,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
42a39308-151b-4803-bfc6-a2396805021e,Inbound,Payments related,Payment related Queries,,2b47bc2b-9d6f-46eb-a1d1-473ed8384283,,01/08/2023 09:41,01/08/2023 09:42,01-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0411a340-a0aa-4931-ae18-fdbbfe702b84,Inbound,Feedback,UnProfessional Behaviour,Apse baat  ,a18de4bc-cd3a-4a37-88eb-3b3723f72267,,02/08/2023 09:33,02/08/2023 09:36,02-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
f327c352-6fc4-4a3d-b68c-3c81bbf64369,Inbound,Returns,Reverse Pickup Enquiry,Thanks,880aa660-c6b4-44d2-9eea-ba1b4032dd36,,02/08/2023 10:06,02/08/2023 10:07,02-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
6083e036-ebe7-429d-b96d-9c764a8c617e,Inbound,Order Related,Delayed,,a62498ad-836f-47fa-8223-ce570517e9c2,21/07/2023 22:25,01/08/2023 23:47,01/08/2023 23:55,01-Aug-23,BEED,Home Appliences,25990,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
39debf5e-a5c4-4c8d-b325-bb011bb42a0b,Inbound,Returns,Reverse Pickup Enquiry,,b60f2da9-9136-47c5-bb79-62b3cc3eec44,,01/08/2023 14:22,01/08/2023 21:20,01-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dcc313d0-cf18-4b28-ae88-3d3a43bcb972,Inbound,Order Related,Order status enquiry,,f4fe0d97-746d-4105-b260-c15385e43769,31/07/2023 12:06,01/08/2023 16:08,01/08/2023 17:48,01-Aug-23,,Electronics,1299,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
fce9db22-f9c1-4b99-ac5b-cd7a76ed18de,Inbound,Returns,Return request,,79711fd6-8b8a-4eab-bfc6-a1f4801fae3a,,01/08/2023 10:32,01/08/2023 14:51,01-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,3
6bd368d4-1921-4002-b628-efd3a13b0e31,Inbound,Returns,Reverse Pickup Enquiry,,ef9f7453-91d0-421b-a615-e90c97ed1207,,02/08/2023 21:50,02/08/2023 21:57,02-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
471334e6-19c5-45eb-b1a3-52222136e848,Inbound,Order Related,Delayed,,7bac970d-1d0f-42ac-9eba-a5738fb5f57f,,01/08/2023 20:01,01/08/2023 20:08,01-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
9eafd15b-4bf1-424f-99de-a37305683bda,Inbound,Returns,Reverse Pickup Enquiry,,2b0a3b59-53f0-4941-b787-2eceea1c0ad2,,02/08/2023 16:59,02/08/2023 17:03,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
981b2992-5776-4de7-924f-4d4fd15738ba,Outcall,Returns,Damaged,"Nothing, just solve my issue , returning related. ",50922bec-61f0-438a-8109-2e943c19eb07,23/07/2023 21:22,02/08/2023 15:19,02/08/2023 20:20,02-Aug-23,ALLAHABAD,Books & General merchandise,476,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
6252cf1f-99b0-472e-99f6-2274c765d53c,Inbound,Order Related,Order status enquiry,,a023c212-ba70-4982-b8af-91c5120bd277,,01/08/2023 22:30,01/08/2023 22:37,01-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
50041201-3082-44a7-91b9-b6733c45e63c,Inbound,Returns,Return request,,cc08a3a8-36a7-49cc-821a-a67e8a8029f4,,01/08/2023 21:45,01/08/2023 21:58,01-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
06bd9fbb-abf8-4ea2-a375-8af820f78df7,Inbound,Returns,Return request,Good Behaviour ,304e377b-ca27-4f0b-b05d-df0aa143bfd9,,02/08/2023 11:57,02/08/2023 12:01,02-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
b4ff05b0-a798-4813-b1b3-d5449d5f9624,Inbound,Returns,Return request,,e5b012ae-cb1e-466c-904e-8895da7f90d0,,01/08/2023 23:57,01/08/2023 23:58,01-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
5bac872d-7dc5-4e23-8d0e-65f9b2ebf0ea,Inbound,Feedback,UnProfessional Behaviour,,14bb60c6-5402-4882-a1b0-e055d3c781de,21/07/2023 16:29,02/08/2023 13:21,02/08/2023 15:28,02-Aug-23,MUMBAI,,211,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
766fdf91-17ce-40b9-862d-b33d1c382bd3,Inbound,Shopzilla Related,General Enquiry,Excellent communication ,ced959fb-828b-45a5-bc3e-32a791e089f6,,01/08/2023 13:40,01/08/2023 13:49,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
51a41a84-7073-4539-a8ef-84b4b39fe58f,Outcall,Order Related,Delayed,Thanks ??,45a6a270-30ea-4353-9582-f5a61063e3b4,,01/08/2023 20:05,01/08/2023 20:07,01-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
91d4be8d-1c8b-4dd6-a2c7-9b587b651caa,Inbound,Returns,Reverse Pickup Enquiry,,7916f3b8-e799-43ae-b7b0-b122f8bc43f8,,01/08/2023 12:40,01/08/2023 12:42,01-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,4
7977eebe-33f9-4e19-81e8-18ec572f49fb,Inbound,Order Related,Delayed,,79816a71-d857-48a1-b91b-df6f71520b0a,,02/08/2023 03:00,02/08/2023 03:02,02-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
bcbd3cb1-aa74-44ff-920e-1f672dd371c9,Inbound,Refund Related,Refund Enquiry,,6433e992-2f87-44fd-bca5-bbb2e01ba1e8,,02/08/2023 09:54,02/08/2023 09:54,02-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
815eb99e-b893-4edd-847a-27539d098993,Inbound,Shopzilla Related,General Enquiry,,e21f5c94-74c3-47d1-bbf0-4f9d5025513d,,02/08/2023 16:31,02/08/2023 16:33,02-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
52db8e03-910e-4d29-9401-99e33c3d8b33,Inbound,Order Related,Order status enquiry,Very good ,df64be09-659f-45a7-a2cc-f2328f46b70a,,02/08/2023 21:12,02/08/2023 21:13,02-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
202ea241-ffeb-4be2-ab94-0f0c39f6638e,Inbound,Feedback,UnProfessional Behaviour,,996ffb74-6aa9-4490-8fdc-e5ded5fef93a,15/03/2023 21:49,01/08/2023 11:56,01/08/2023 11:59,01-Aug-23,RAJKOT,Home Appliences,32990,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,2
264e8043-2386-4a72-a73d-b061bf0db565,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla are bad app for online shoping pardcut are not good and problem are not solved ,c745becf-bb6e-4695-86ec-dd1a2cdbbb3c,09/07/2023 13:53,01/08/2023 06:55,01/08/2023 07:00,01-Aug-23,BHIWANI,LifeStyle,1519,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
2a4ee8e4-0e5e-4762-a5ba-1a173e865c10,Inbound,Returns,Wrong,Don\u2019t deliver wrong products Deliver the products what customer ordered ,c5da0fb1-6918-4df0-94c6-bfa91eaa1cca,,01/08/2023 07:00,02/08/2023 08:09,02-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
c80fbbe7-899f-4f31-8abc-44a9e9af501d,Inbound,Returns,Return request,,2ad76ed8-aad1-470b-ab1d-95cfbf27f84e,,01/08/2023 15:21,01/08/2023 15:25,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
64d7ba0f-e21c-48e8-aada-84c0c1c763c9,Inbound,Returns,Reverse Pickup Enquiry,,5d83c967-25d3-4fe9-a788-695e93a96297,,01/08/2023 16:59,01/08/2023 17:09,01-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
76c926d7-5ba5-427c-b758-fff84b888db2,Inbound,Refund Related,COD Refund Details,,6fabfbd5-b9a3-41ef-849b-dd69d171b9d3,,02/08/2023 09:49,02/08/2023 09:53,02-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
c7edd2c5-4f74-49a0-b31e-b20623bda0b8,Outcall,Order Related,Invoice request,,4736739b-1012-45bb-8a29-050626a8a410,,02/08/2023 10:52,02/08/2023 13:27,02-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
13b62ff6-93fa-4e4c-bf2a-42e017c8dfd7,Inbound,Product Queries,Product Specific Information,,d6f0d7e2-1015-4430-b885-d318fd86eb4e,,02/08/2023 12:16,02/08/2023 12:17,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,4
9e2a58d1-fefe-4a1d-b1cf-04e52df8ccda,Inbound,Order Related,Delayed,,93cb6933-46a5-4b72-8f23-d5b5e82acc6f,25/07/2023 13:31,01/08/2023 16:27,01/08/2023 16:38,01-Aug-23,HYDERABAD,Mobile,7999,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
74b4b30a-6023-43cc-8f37-491251088df5,Outcall,Returns,Reverse Pickup Enquiry,Very nice ,42ee5ca3-f8e1-491c-bdc4-d4d475021cfc,25/06/2023 11:47,02/08/2023 09:58,02/08/2023 10:01,02-Aug-23,JAIPUR,Home Appliences,1345,,Melissa West,William Park,John Smith,31-60,Morning,5
ec72f6b8-a1a9-4610-a0b4-8199e2bdd5ba,Outcall,Feedback,UnProfessional Behaviour,Very bad ,f655c373-8a91-4b8b-a513-d6d4fbe2541e,,02/08/2023 20:27,02/08/2023 20:43,02-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
9e12d73a-5d7a-438c-af7c-eb9de29271c7,Email,Order Related,Delayed,The issue of vacuum cleaner is not yet resolved.There is extreme delay in delivery of the product.Kindly provide concrete solution at the earliest,d6f415ee-e3c4-4776-9f12-c279de8ed0b7,22/07/2023 22:00,02/08/2023 11:46,02/08/2023 14:44,02-Aug-23,GUWAHATI,Home Appliences,8749,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
772cfe42-45a0-4e3b-a5e2-7065dc0c9679,Inbound,Returns,Reverse Pickup Enquiry,,8357bb56-28ac-475a-b7c8-dacead5259bb,,01/08/2023 06:53,01/08/2023 06:54,01-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
a66afbb2-7f17-42bf-88c6-cad9747ac6ee,Inbound,Refund Related,Refund Related Issues,Nothing ,9c4ed95f-1975-4831-ba18-d283f2a93191,,01/08/2023 10:30,01/08/2023 10:37,01-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
4b7ad50b-8890-4967-9457-1ea46f43269f,Inbound,Returns,Product related Issues,,a10c2440-2c41-451b-8304-6c813dd23846,,01/08/2023 11:04,01/08/2023 11:12,01-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
a0838b5e-1df5-4dfd-a8ab-512435cddf9d,Inbound,Returns,Reverse Pickup Enquiry,,fa8b914a-3a65-42c8-9c42-51db58cb40e5,,01/08/2023 11:46,01/08/2023 11:49,01-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
d33f7914-1297-4c34-98d3-0464ba4f1eb5,Inbound,Returns,Reverse Pickup Enquiry,,386c809b-48a6-4d22-9766-9dcd16dd4373,,01/08/2023 14:55,01/08/2023 15:05,01-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
7b6f4a2b-3da4-4f7a-99cf-fc469fe34e72,Inbound,Shopzilla Related,General Enquiry,,30b8250e-d665-4676-950b-bb2023fc4539,,01/08/2023 21:27,01/08/2023 21:28,01-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
6a1dee87-d8d2-4b17-b086-6d2f09df0f8b,Outcall,Product Queries,Product Specific Information,Good ,43926971-81c9-4dc1-8506-6cb9e379a856,,02/08/2023 13:33,02/08/2023 13:36,02-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
e9660542-558a-4272-addb-009bd484ead7,Outcall,Returns,Fraudulent User,,c6a59c40-a8d1-418f-bba1-676a8f030832,,02/08/2023 19:09,02/08/2023 19:11,02-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
b5570d85-8f97-457a-8591-68ac733e67e4,Inbound,Returns,Reverse Pickup Enquiry,,02d75385-b0b8-44cf-b807-0e123820c416,,02/08/2023 19:35,02/08/2023 20:29,02-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
ce0bff76-87be-45a3-a08e-46d75824f5f4,Inbound,Payments related,Payment related Queries,,bff09a01-5e0d-4c48-b44a-9a74465565f0,,02/08/2023 19:48,02/08/2023 19:51,02-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b7017961-ad52-420c-9fc0-1b8a4be8a05a,Inbound,Returns,Return request,????????,d659fba3-a1e1-4448-99c8-a078a1440336,16/07/2023 15:23,01/08/2023 08:44,01/08/2023 08:52,01-Aug-23,UNNAO,Electronics,1599,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
dcef9465-be31-4fbd-a202-a67627f42cc2,Outcall,Returns,Reverse Pickup Enquiry,,f78efcb5-6881-412e-8bbb-55fe48a8f123,,01/08/2023 11:42,01/08/2023 12:02,01-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
062b7b6a-c3bb-479d-90aa-02e066e95c96,Inbound,Order Related,Delayed,,f8513a4c-1eae-4cbf-ba73-ec39d991422a,,02/08/2023 00:22,02/08/2023 00:24,02-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
54f5e836-5809-402b-8082-cf8f63f78b9b,Inbound,Returns,Reverse Pickup Enquiry,,6ad7b47c-5c7a-421c-8010-b40d599e160b,,02/08/2023 00:47,02/08/2023 00:48,02-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
8b10f69e-717a-46bf-82f7-3d483f3e65d8,Inbound,Returns,Missing,,93a061ae-e24b-45c8-9ab1-8d2965405379,,01/08/2023 11:11,01/08/2023 11:24,01-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
bd78c886-3beb-4e14-8629-d071bde00fe8,Inbound,Returns,Reverse Pickup Enquiry,More comfortable ,b6b25f58-6942-4173-bb68-a640733eb1db,,01/08/2023 17:14,01/08/2023 17:16,01-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
e0cf89dc-3813-4e0b-9814-ec317b2c5288,Inbound,Returns,Reverse Pickup Enquiry,,21546324-b7d8-4158-b949-2d07d167ef74,,02/08/2023 18:25,02/08/2023 19:57,02-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
b52d65b2-f8c6-44ec-b835-8d6b306673da,Inbound,Order Related,Installation/demo,,d9d6b6ba-6164-48f4-b5b7-c7259e6de81a,,01/08/2023 09:14,01/08/2023 09:16,01-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2abce477-4445-4e4e-a7a8-f2ff855194e4,Outcall,Shopzilla Related,General Enquiry,,877ab842-fa68-4a7a-aae7-e7b5e5a737df,,02/08/2023 11:22,02/08/2023 11:23,02-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7281efba-3957-4ad5-b503-a2c557b913a3,Inbound,Returns,Return request,  mam aapse baat karke bahut axa lga full help   aapne   thank you Mam,1bfd34cb-006e-44ca-ac98-214f88ef6a64,,02/08/2023 11:57,02/08/2023 11:59,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
952fbf14-c936-4a96-b33e-5d50091bdcde,Inbound,Order Related,Delayed,,5a0c3773-d96d-4837-81e0-91971091a0bc,,02/08/2023 20:20,02/08/2023 20:23,02-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
1d06f65d-5443-457a-a8a4-ec7f26a98460,Inbound,Returns,Return request,,f45acc41-1f46-474f-b5fc-e91a07c27e65,23/07/2023 22:57,31/07/2023 21:02,01/08/2023 05:38,01-Aug-23,ROURKELA,LifeStyle,699,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
503ebf68-af13-45f1-8e0b-40a452b3ec65,Inbound,Order Related,Installation/demo,,94f206d5-04b3-4a5c-b524-697314496c2d,,01/08/2023 15:59,01/08/2023 16:02,01-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
c3f8e06d-b4f7-40b7-861f-d6d4d6ff3640,Inbound,Order Related,Order status enquiry,,44299429-b119-4e32-b9fe-e2822b5e8345,,02/08/2023 16:23,02/08/2023 16:24,02-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
a0939521-b9d8-4b24-a58c-07241b56cb0d,Inbound,Returns,Wrong,,deafff92-c37e-4f73-b731-b48936348e37,,02/08/2023 21:43,02/08/2023 21:43,02-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
8bb82557-d5b7-41f7-8802-f2bddfc75998,Inbound,Product Queries,Product Specific Information,Problem not resolved,f29a40f0-e41d-4701-b1f2-beeb3c4dce8a,,29/07/2023 12:23,01/08/2023 12:47,01-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,1
8d4f24e1-aed9-4202-9c6b-0676383f8842,Inbound,Order Related,Delayed,,9bc1ce05-43d9-4020-8162-b0ea89f1cdd7,30/07/2023 10:25,02/08/2023 13:31,02/08/2023 13:36,02-Aug-23,BHARTHANA,Home Appliences,7590,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
672b81a7-09a7-41df-acbd-dcc7d1ef47b5,Inbound,Returns,Reverse Pickup Enquiry,,7d83fb9f-ed20-4614-bc85-924d05747802,,01/08/2023 14:41,01/08/2023 15:01,01-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
6649ce0d-a90b-459e-ae42-d1421f1a73b8,Inbound,Order Related,Invoice request,,c358d4e8-b93a-4485-946d-9c75fc7e3c5a,,01/08/2023 19:02,01/08/2023 19:08,01-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
3be40295-7a8e-450d-b9da-4e16b8482f74,Inbound,Returns,Reverse Pickup Enquiry,Make delivery more fast. It take 7-10 days for even smaller products to get delivered in Chhattisgarh State capital Raipur,f9dd5671-eef9-4f82-803c-7dd36adae714,,02/08/2023 10:53,02/08/2023 10:55,02-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
1556ae1a-49bb-4578-bdcf-a4b60faad3d4,Outcall,Returns,Reverse Pickup Enquiry,,5e9c4782-bfd6-4c65-81c7-af13bba6bf27,,02/08/2023 13:05,02/08/2023 16:52,02-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
f9b20d5d-782e-4bcf-b56f-c8028ae2e25d,Inbound,Product Queries,Product Specific Information,,775f9e0c-77d4-40e3-a5f7-b6ba0657a231,,01/08/2023 16:06,01/08/2023 16:09,01-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,4
bac226a5-7f8d-4a18-a7a7-31b072ec2a57,Inbound,Order Related,Order status enquiry,Very good ,376b9f84-21b0-4151-933e-8cd9f40d6e8f,,01/08/2023 16:16,01/08/2023 16:28,01-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
05035512-70e9-46de-9d92-a163ee605072,Outcall,Refund Related,Refund Enquiry,,f7767ef7-3d12-4201-8d08-f376fb48e1fa,,01/08/2023 22:36,01/08/2023 23:31,01-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
498f96c2-308d-4cce-abb5-39aa695f3725,Outcall,Returns,Missing,,8b244dca-7166-4391-9ad6-8c53828ebf0d,,02/08/2023 09:55,02/08/2023 09:59,02-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
28fe95bf-838e-4a0b-a90a-4a819c748b6c,Outcall,Order Related,Invoice request,,f0b9d2ec-8e28-4627-8cbc-aa4a2daa091b,,02/08/2023 11:46,02/08/2023 11:52,02-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
61a206c7-01ca-46bc-93d8-7d2aa70f31cd,Inbound,Order Related,Delayed,,bcd7c1ce-dba2-4e68-940b-0463d9666fa9,,02/08/2023 13:22,02/08/2023 13:42,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
28425a5f-7a30-45e3-98a5-6dd3259ca15c,Inbound,Returns,Fraudulent User,,c0c927ea-4cec-4a49-b13e-9b1f3be8a3ce,,02/08/2023 20:09,02/08/2023 20:13,02-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
745bb5af-35a3-4317-a02a-c24d24d6bb2b,Inbound,Returns,Reverse Pickup Enquiry,,d38938f7-3071-4e5f-b523-52d7c39bc8c6,,01/08/2023 10:01,01/08/2023 10:03,01-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
34dfee17-6f04-4b79-916e-e7344a6fd2d3,Inbound,Returns,Reverse Pickup Enquiry,Very good ,c4e9e3fa-f915-4581-9787-be20584666d9,,01/08/2023 17:21,01/08/2023 17:23,01-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
8e4f2425-335c-4c05-b603-49c608aa10b2,Inbound,Returns,Reverse Pickup Enquiry,,14d605f9-a2fc-4b96-acda-500d5073e8c2,,02/08/2023 20:33,02/08/2023 20:36,02-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
cfb4c138-a503-44da-af8a-0e7fa3f9804d,Outcall,Order Related,Installation/demo,,3dd26b5a-78d5-467d-9076-d7caf8f4a2cb,10/06/2023 00:48,02/08/2023 11:51,02/08/2023 11:52,02-Aug-23,VARANASI,Electronics,799,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
56d847c1-09e9-4cb2-b185-04e6182a6142,Inbound,Cancellation,Not Needed,,4c9ee681-22c8-4f27-8a12-28ab8e2cd67c,,02/08/2023 18:55,02/08/2023 19:09,02-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
04ca7d95-3c22-431c-95a0-69e884091f56,Inbound,Returns,Reverse Pickup Enquiry,,c79a1147-6839-4e0d-9747-1dfcbdb40b92,,02/08/2023 20:27,02/08/2023 20:32,02-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,4
e95f43ea-928c-4542-9189-d94c1accf440,Inbound,Returns,Return request,,13902ec4-50d2-40b6-9bd3-6b06c1397a1e,,02/08/2023 21:13,02/08/2023 21:14,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
09786064-c14f-4c8b-8b72-da4b8fb68635,Inbound,Returns,Reverse Pickup Enquiry,,c32f6aa7-b493-4b97-8363-33ffce5a216f,12/07/2023 08:17,29/07/2023 15:08,01/08/2023 22:56,01-Aug-23,NAGAUR,Electronics,599,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
8dbee592-6ff6-4245-9713-71776bfd75c6,Inbound,Order Related,Delayed,,a3f38b91-a4a2-4403-a5dc-9f03f0d56e65,24/07/2023 21:35,01/08/2023 19:16,01/08/2023 19:20,01-Aug-23,NAVI MUMBAI,Books & General merchandise,290,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
2a7b8a25-b78b-4cbd-8445-c622a3b74004,Inbound,Returns,Reverse Pickup Enquiry,No,a033bff3-42a8-4c50-a554-1c98f831b501,16/07/2023 07:11,30/07/2023 22:17,01/08/2023 14:17,01-Aug-23,HYDERABAD,Home Appliences,2646,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
a73f86c4-de60-4441-a8d5-5bcdd5d05d4f,Outcall,Returns,Reverse Pickup Enquiry,,1d5ddc18-3e9c-4a06-8338-31369df3318a,,01/08/2023 12:41,01/08/2023 13:05,01-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
0d8461e5-f4e7-44bc-8ca9-8e7bc0f3a9ba,Inbound,Order Related,Order status enquiry,,b8400cb6-75ea-4539-8dcf-e99988d2a666,,01/08/2023 19:21,02/08/2023 15:53,02-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
bb15e18d-5132-4829-9a6b-43057aecca41,Outcall,Order Related,Invoice request,,af09416e-4a10-4151-9f92-d00b97bcd02f,,01/08/2023 20:37,01/08/2023 21:24,01-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
736b16f6-50ee-48ec-8f7b-a4d8fcf1bb27,Inbound,Returns,Fraudulent User,Good,af081bb9-16ef-4dcf-965b-ae764d671d36,,01/08/2023 21:02,01/08/2023 21:28,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
85c195d1-16f5-4029-8431-bc0d038a499e,Inbound,Offers & Cashback,Other Cashback,,6f428e15-cdac-4f3a-8745-a18267787592,,02/08/2023 00:59,02/08/2023 01:00,02-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
3b870401-db41-4bd4-b4c1-73978947a238,Inbound,Order Related,Invoice request,,66fd5476-2408-460a-9e86-8c49e438441a,,02/08/2023 08:08,02/08/2023 08:11,02-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
964a5482-1623-463e-9bbd-86283231a976,Inbound,Returns,Reverse Pickup Enquiry,,df8da3c3-88c1-4e8e-8a37-b2b61027b3fb,11/07/2023 11:59,31/07/2023 18:14,02/08/2023 10:14,02-Aug-23,NEW DELHI,Furniture,625,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
20c4209a-02df-4e4d-bf63-7b6cd03e3728,Inbound,Returns,Return request,,312bd598-b296-4d51-8e39-814831024471,,01/08/2023 13:24,01/08/2023 13:40,01-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,4
1696cea2-061a-42de-b02b-478c827abbb3,Inbound,Refund Related,Refund Enquiry,,31f64639-4433-4002-b357-b8a2c3ad6518,,01/08/2023 18:37,01/08/2023 18:37,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
8db8c6f2-be2e-48b7-8061-a57cb728697b,Inbound,Order Related,Installation/demo,One Assist Protection plan's Invoice not available on Shopzilla.,9fdf0def-7178-400b-9f87-c271c34261c7,,01/08/2023 19:33,01/08/2023 19:52,01-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
e7bb12bd-4910-44f6-bff6-45dbede3b175,Inbound,Returns,Fraudulent User,,f0a57c66-91df-4e1f-a0d8-ee13e5477773,,01/08/2023 19:51,01/08/2023 20:14,01-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
22b35688-cb96-4986-8d19-b51c47f85289,Inbound,Returns,Return request,Worst service,bead481b-3757-49c6-8838-8ba05105cbaf,,02/08/2023 12:32,02/08/2023 13:45,02-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
d9dcc6e8-274a-4b88-ae65-10482496553b,Inbound,Returns,Reverse Pickup Enquiry,,0ec2bd23-a489-40f4-ab1a-9b57c63366a8,,02/08/2023 21:16,02/08/2023 21:24,02-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
804c1528-98b4-4c6d-b35b-5b51d2e857c8,Outcall,Returns,Missing,,32e739b1-8c63-43ae-8150-2dfc190210f6,,02/08/2023 22:24,02/08/2023 22:26,02-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
09b777c4-95e1-45d9-9077-6d9cffe2eacc,Inbound,Refund Related,Refund Related Issues,,e7c13d74-7787-4c66-bd3a-c137068a2983,16/05/2023 22:51,02/08/2023 08:46,02/08/2023 09:35,02-Aug-23,ALUVA,Mobile,16999,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
20608d71-dba1-4578-a95b-73c72eef624c,Inbound,Order Related,Order status enquiry,   bhut he good hai  Shopzilla ko  thankyou,369ba3c4-4172-4c28-a4f2-7b71ddfa93aa,28/07/2023 16:56,31/07/2023 09:56,01/08/2023 10:02,01-Aug-23,MADHEPURA,Electronics,1299,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
eaf3e9b9-6236-4f48-848c-5523b237286f,Inbound,Product Queries,Product Specific Information,,010ef667-44f0-4712-b264-634106bcf31e,,01/08/2023 11:56,01/08/2023 18:08,01-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
f8edb279-b9d4-4c8c-ba5b-a773d22638d3,Inbound,Refund Related,Refund Related Issues,,07037227-8ee3-4e6c-8482-6882576a81b3,,01/08/2023 12:35,01/08/2023 12:39,01-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
985c1802-0bf5-49c1-b84a-d89e890f17c4,Inbound,Cancellation,Not Needed,Thanks??,6d070d80-1afb-427d-a2ab-686d97a279db,,01/08/2023 21:17,01/08/2023 21:29,01-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
4fb08327-fddf-496d-a177-11acad4db6e1,Inbound,Returns,Reverse Pickup Enquiry,,a7a3caae-e42b-4d80-98ed-856baae9690b,,02/08/2023 01:05,02/08/2023 01:07,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
9ff7bcac-cee2-43d1-9fdc-8b1c50a45f28,Outcall,Order Related,Order Verification,Solution not provided ,4e891180-3917-4c69-960b-b4f1ccd4f3d9,,02/08/2023 06:20,02/08/2023 06:24,02-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
ce6767d2-fbb0-46d3-9ed4-8d8da664a232,Inbound,Order Related,Installation/demo,,02ab4616-c16c-4398-bcd1-c68c4385b50f,,02/08/2023 10:15,02/08/2023 10:22,02-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
8d3af498-8593-4800-9aeb-318602b959c2,Inbound,Offers & Cashback,Other Cashback,Very polite ,090b87a1-c55c-4a4f-9bb2-2c4c10817892,,02/08/2023 14:23,02/08/2023 14:26,02-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
bf162265-58c5-4ba7-b119-5374f207b237,Inbound,Returns,Reverse Pickup Enquiry,,577d2a8b-9b36-450b-859f-c2d0b998f7ef,,02/08/2023 20:49,02/08/2023 22:05,02-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
a2b5c00d-07f6-4c7a-87a5-3d3b936c50d7,Inbound,Order Related,Delayed,,e76c827f-0c7d-430e-8dde-705a8ac29b64,10/07/2023 21:42,01/08/2023 11:00,01/08/2023 12:58,01-Aug-23,PUNE,Furniture,11001,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
d60946af-85ac-41ef-85ad-cdd679d9b2e3,Inbound,Returns,Reverse Pickup Enquiry,,5c9c736c-4376-48fe-9a71-1856e5564757,19/07/2023 20:41,01/08/2023 09:45,01/08/2023 09:47,01-Aug-23,JAIPUR,LifeStyle,319,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
52a310d7-cc1b-48b6-a426-9c7efce9ce3c,Inbound,Order Related,Delayed,It's good ,7195fe88-c2b7-478f-8bcb-2060e42942ad,,01/08/2023 18:54,01/08/2023 18:57,01-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
89fe77e9-1def-447f-91bc-624689ee3cbd,Inbound,Returns,Reverse Pickup Enquiry,Provide honest delivery staff,4adcab45-d985-480a-8218-f7b97b41a51a,,02/08/2023 10:40,02/08/2023 10:44,02-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
1d18740a-e23d-41ac-baf8-585a0231ba0e,Inbound,Feedback,UnProfessional Behaviour,Customer care services is very good,16db20bd-4554-4904-b82c-37d8d19522ed,,02/08/2023 17:56,02/08/2023 17:59,02-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
b113483a-0b29-4639-82fb-c49ba894a964,Inbound,Product Queries,Product Specific Information,,4d5399ca-8210-4fb5-bdb4-4bb88dc7a6bf,,02/08/2023 19:54,02/08/2023 19:56,02-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
f26b8fb4-5942-44b1-b02f-b36a1b31ebc0,Inbound,Refund Related,Refund Enquiry,,8aa06f38-05eb-4db9-a17d-9ea1a748b1bf,30/07/2023 23:08,01/08/2023 23:06,01/08/2023 23:06,01-Aug-23,THRISSUR,Electronics,4999,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
c43d4d50-a395-4a16-af09-15c75eef86ec,Inbound,Returns,Missing,,618565ce-01d1-490c-b7da-4ec5ea61cc29,24/07/2023 19:14,31/07/2023 21:30,01/08/2023 18:35,01-Aug-23,BANGALORE,Electronics,395,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
18b1a271-9b2c-488f-a693-15eabc5f27b3,Inbound,Order Related,Installation/demo,,870d0c33-d7ba-4c35-9c72-51d6cf0f7ea9,,01/08/2023 19:04,01/08/2023 19:18,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,3
23dc0016-fe52-46d0-932e-b2ea8cf816f3,Inbound,Returns,Wrong,No suggestions Shopzilla is always giving the best services just look after the packaging...i have doubt on packaging this time as things are not in order as order id.,cb087df1-1250-4020-80a6-67863b42f8ac,,02/08/2023 06:48,02/08/2023 07:00,02-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
c0f14cff-5649-4fc8-bffd-da6aa6b79c30,Email,Refund Related,Refund Enquiry,thank you sir ,c95eb0b0-6af6-4632-a038-0d50c0cc6bb4,,02/08/2023 16:38,02/08/2023 16:41,02-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
7fa8e410-9e6e-46ee-8748-1cec0f50a75c,Inbound,Returns,Return request,,b7c572d5-3d18-49ff-b4ec-df8a00863b20,,02/08/2023 21:05,02/08/2023 21:09,02-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
76c46e25-1a35-4672-81a5-68c5e1026fdc,Inbound,Order Related,Delayed,Good,f320c268-991c-4ec9-97d7-725844cd494a,23/07/2023 13:02,01/08/2023 21:53,01/08/2023 21:55,01-Aug-23,HYDERABAD,Books & General merchandise,285,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
5e514e6e-a239-4a98-9d84-08622dc63a09,Outcall,Refund Related,Refund Related Issues,,6d5cd3f1-86bb-4edf-ab04-2c636aacbb87,,01/08/2023 16:30,01/08/2023 17:02,01-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
137cbb53-04ef-4737-9805-e7786cda9586,Inbound,Returns,Fraudulent User,,2d566111-7342-406d-9674-e8ab233d4aed,,02/08/2023 15:34,02/08/2023 15:44,02-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
640b7b81-7ec8-4bde-a313-5e0fa05c4dee,Outcall,Returns,Return request,,e087c12c-02d6-435f-b90d-e00701412c87,,02/08/2023 16:43,02/08/2023 16:48,02-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
3800ab77-016b-48b0-8573-42ead43341a3,Inbound,Returns,Missing,,0af62cfe-8f0c-4bf3-a6b5-1fb5f4697117,,02/08/2023 20:41,02/08/2023 20:46,02-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
25b296e3-4bf7-4da2-9a6b-4c7bdabf9dcd,Inbound,Order Related,Delayed,,e85221ab-1332-4e8b-a5c2-91ee26dfb8c9,23/07/2023 15:24,01/08/2023 18:40,01/08/2023 18:54,01-Aug-23,CHAS,Electronics,3499,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
8d290aaf-5f0e-43bf-811e-54052b48d841,Inbound,Returns,Return request,,bc2bd233-79ba-4510-8615-213bff4039bf,26/07/2023 22:26,01/08/2023 15:48,01/08/2023 15:55,01-Aug-23,DURGAPUR,LifeStyle,474,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
cd56ffc8-0d34-4527-b457-327363024ade,Inbound,Order Related,Priority delivery,,8a4b65b8-c4a1-48f2-9d32-ad415ad4e534,,01/08/2023 23:09,01/08/2023 23:15,01-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
ca9e1acc-a07b-4cb6-904f-c541686ca02f,Inbound,Refund Related,Refund Enquiry,Nice ,150cf930-274b-4d52-896a-31a7041f9fec,,02/08/2023 09:11,02/08/2023 09:12,02-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,4
a124f982-cf1b-4a3d-8677-315b4388a44b,Outcall,Order Related,Installation/demo,,c9b6992c-fae2-449e-b19d-49076ff15d70,,02/08/2023 09:54,02/08/2023 09:56,02-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
722a048a-f234-48a3-9380-adf99a206796,Inbound,Returns,Service Centres Related,,a3c14589-815c-4092-b2bf-c4bc2d4ad4ff,16/05/2023 09:30,01/08/2023 18:59,01/08/2023 22:50,01-Aug-23,BHARUCH,Home,3899,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
e814a925-fafd-4e10-90f6-1b5f4c058e7b,Inbound,Order Related,Delayed,,e9866cc0-d928-4161-b43e-e11e1adbff2e,25/07/2023 18:29,01/08/2023 13:27,02/08/2023 04:11,02-Aug-23,CHENNAI,Books & General merchandise,179,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
4c4aa5c0-4338-43b2-a889-87ee7bc10b2b,Inbound,Order Related,Installation/demo,,68dcfc71-7e95-4f75-83e5-79e490428b85,26/07/2023 23:13,31/07/2023 22:11,01/08/2023 00:54,01-Aug-23,KANPUR,Electronics,3498,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,4
95f837e1-8d45-47ca-b604-0ca492ea481e,Inbound,Returns,Reverse Pickup Enquiry,,0b095a9e-5c5d-4ea1-8dfa-6a2985603556,,01/08/2023 07:22,01/08/2023 07:30,01-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
42c8c88c-d45d-45db-a59d-536a7ffb0861,Inbound,Returns,Reverse Pickup Enquiry,,b7bde6db-f1aa-41d2-b458-1ae14c5be77e,,01/08/2023 11:49,01/08/2023 12:13,01-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
d502fc5f-e84d-4fd7-8e53-57e33bd48920,Inbound,Order Related,Unable to track,,b3889440-d24d-48c8-a4f0-381cb7469757,,01/08/2023 12:26,01/08/2023 12:39,01-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
faf5329c-9299-4124-ba5e-71f52d1ccb2e,Inbound,Order Related,Installation/demo,,fa0740d7-a9e4-4895-9e9f-c1999f777494,,01/08/2023 14:03,01/08/2023 14:17,01-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
a67dc470-a3eb-4fbe-9352-154ef1916502,Inbound,Payments related,Payment related Queries,,c38d2062-96c5-44da-8e5d-06b0e06bd409,,01/08/2023 19:22,01/08/2023 19:23,01-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
80a82335-d22c-440e-9a11-1b5965f056ff,Inbound,Refund Related,COD Refund Details,Thnkyou ,d5ad778d-3bbf-4ed2-942b-0bbe19784cd0,,02/08/2023 09:35,02/08/2023 09:41,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
1a45efd2-8064-4f5c-84ce-e76c39452a90,Inbound,Returns,Reverse Pickup Enquiry,,2d19cf19-43b9-4c56-b4cc-4de5edd9c7e5,,02/08/2023 12:53,02/08/2023 13:14,02-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
eb690b63-1e6e-40ca-b871-faa88be2f8bc,Outcall,Returns,Service Centres Related,  customer service ,32793a05-4820-4322-9c9a-241689862a1a,,02/08/2023 13:48,02/08/2023 13:50,02-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
e6603641-b8f7-4d79-ac1d-80f792b7bae8,Inbound,Order Related,Priority delivery,,15ca8d77-c444-496f-859d-b914dafa4a61,30/07/2023 03:08,31/07/2023 20:39,01/08/2023 14:52,01-Aug-23,MUMBAI,Home Appliences,1499,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
bc3df89a-cf1c-4a23-9498-ddcdd3a00de9,Inbound,Refund Related,Refund Related Issues,,7227fdf6-2c1a-40c8-a20f-e717644e276a,,02/08/2023 15:31,02/08/2023 15:32,02-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
e65bd4cd-608e-4361-b9c9-875850411eef,Outcall,Shopzilla Related,General Enquiry,Loved shopping with Shopzilla,66c00f08-969b-4622-90ee-67078658664a,,02/08/2023 19:10,02/08/2023 19:18,02-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
5ce0b06b-1548-442a-aa7b-dd5129910708,Inbound,Returns,Reverse Pickup Enquiry,,dc93fbff-1665-47f9-a454-81e660881e43,,02/08/2023 19:11,02/08/2023 20:20,02-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e81dcf1e-206f-4d0a-a7fc-531ce58fdfbe,Outcall,Refund Related,Refund Enquiry,Good ,48822e9c-779d-4a71-9785-68a52bfcfffe,,02/08/2023 22:36,02/08/2023 22:49,02-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
29bd1a1d-e11c-470a-b978-832e837e7ce9,Outcall,Order Related,Order status enquiry,,8c7078f4-06f2-426e-9422-25a85583d016,19/07/2023 07:57,01/08/2023 13:14,01/08/2023 13:23,01-Aug-23,AIZAWL,Books & General merchandise,24983,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
46c88bcf-608c-4a09-b5aa-03326baadd72,Inbound,Returns,Reverse Pickup Enquiry,,c36f96b3-3a57-484a-b9ed-8b75e329fe44,13/07/2023 11:29,31/07/2023 23:11,02/08/2023 09:55,02-Aug-23,SANGLI,LifeStyle,299,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
93afe56d-7ad8-46a7-91dd-c27478bb16e3,Inbound,Order Related,Delayed,,1f38f54d-56b4-4f50-853f-362db618c608,25/07/2023 22:50,01/08/2023 19:22,01/08/2023 19:23,01-Aug-23,NAVI MUMBAI,Books & General merchandise,369,,David Smith,Nathan Patel,John Smith,>90,Split,5
ed0d2020-3d69-4b34-8ae1-7c26d05863a1,Inbound,Returns,Return request,,e7963532-2fe3-47b4-a4cb-66b5a1cb691f,,01/08/2023 20:29,01/08/2023 20:30,01-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
bb1a7bcb-6b69-4ec7-b3f9-b2e1a1869450,Outcall,Order Related,Unable to track,,b7bfc639-98c7-46d7-946b-517be6b3250a,,01/08/2023 19:35,01/08/2023 21:39,01-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
34570285-98fb-49a3-95c0-57d6db7ff1d6,Outcall,Shopzilla Related,General Enquiry,,2e0ebe25-6cc4-49d5-aa38-c20fdf8b0e72,,02/08/2023 08:19,02/08/2023 08:22,02-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
ae48a0e0-9597-4b7c-870c-0233c35489c2,Outcall,Order Related,Delayed,,2abab6d2-8b92-4036-adf9-2a7d96f265bd,,02/08/2023 21:42,02/08/2023 21:44,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
edff07ae-00d1-4324-b714-c9523bb9865d,Inbound,Order Related,Order status enquiry,,a95d2406-2e11-4f0f-9a0e-2edbda56cc00,,02/08/2023 08:54,02/08/2023 08:55,02-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7e186eaf-f21e-4cea-9abf-ba701632f274,Inbound,Returns,Wrong,Nothing ,5f4229ea-87d6-4d6b-8a6c-34d81d4a1fc8,,01/08/2023 22:33,01/08/2023 22:45,01-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
fcdf16ae-c713-4525-b2de-d6ed1a1625a7,Inbound,Shopzilla Related,General Enquiry,,ab209ddb-118d-40d8-82fc-41a1a85e5335,,02/08/2023 18:01,02/08/2023 18:06,02-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
036aadf7-fc40-46fa-a296-b88694c2b401,Inbound,Product Queries,Product Specific Information,,6791d053-cf81-4810-a238-f6f2b077ab69,,02/08/2023 19:38,02/08/2023 20:13,02-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
428dc7bc-47ad-4e77-9710-e5e3aa62a535,Inbound,Order Related,Delayed,,f3f8cc13-d271-4545-adf3-018a42d6b848,18/07/2023 21:47,01/08/2023 11:38,01/08/2023 12:47,01-Aug-23,AGARTALA,Books & General merchandise,224,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
14c4b635-3ec4-43d1-a2da-bb4b24e53bcb,Inbound,Feedback,UnProfessional Behaviour,,79d2bd13-e40d-4c02-82e0-a590acf37211,13/07/2023 16:22,31/07/2023 21:25,01/08/2023 00:31,01-Aug-23,VIRAR,Electronics,7618,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
ee3eca93-b28e-4cf2-801e-9addc044b68c,Inbound,Returns,Reverse Pickup Enquiry,,1e2e64f0-65e2-4508-a763-872d425446c2,,01/08/2023 15:29,01/08/2023 15:32,01-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
8f0d4731-9899-4a2f-82b7-fb85abf0c35b,Inbound,Order Related,Delayed,,d721ea41-dd90-45b0-920c-c3d961bc9cd9,,02/08/2023 21:34,02/08/2023 21:37,02-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
40225f64-79a8-45ef-b235-2b1a2cc9d174,Outcall,Shopzilla Related,General Enquiry,,6ee46416-1546-4fe6-abb3-1c4d932bf786,,02/08/2023 19:32,02/08/2023 19:51,02-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
80d682ab-e6be-4794-9677-d855063349b1,Inbound,Returns,Reverse Pickup Enquiry,,d331a220-b66c-4b73-b62d-ddc755bbfaf3,25/07/2023 13:32,31/07/2023 15:55,01/08/2023 13:46,01-Aug-23,NEW DELHI,LifeStyle,499,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
dbd0c3f4-c0ed-44a8-a6c4-27283fe017bb,Inbound,Order Related,Installation/demo,good supports Shopzilla team..,525b2be1-10cb-4194-8c23-e6740475a0b6,,01/08/2023 17:52,01/08/2023 18:01,01-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
60c1e837-7cf8-46c7-9b1d-c0f42fbeccf8,Outcall,Order Related,Seller Cancelled Order,If a delivery agent didnt contaceted customer and he himself says that customer rejected the product qnd cancelled the order placed without reaching customer is highly unethical and these delivery agent are giving false statment on customers. Shopzilla should make stronger policy to take care of these kind of issues that customer faces from delivery agent.,32cbafe6-0615-440b-828f-f1927c8d1490,,01/08/2023 22:47,01/08/2023 23:24,01-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,3
c8c876ae-2ff4-494c-a348-081891397a70,Outcall,Product Queries,Product Specific Information,,2dd28d55-e6e9-4f6d-a22b-53acd70612c2,,02/08/2023 16:29,02/08/2023 17:32,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
1fa9695b-e245-498d-8497-7071c874186b,Email,Returns,Fraudulent User,,da924a0a-72f5-44fb-86a1-321599f425a9,28/07/2023 16:50,01/08/2023 14:04,01/08/2023 14:06,01-Aug-23,DHANBAD,Books & General merchandise,586,,Timothy Grant,William Park,John Smith,31-60,Morning,5
c7da114b-ab11-4c71-a47e-3232ea318b5c,Inbound,Product Queries,Product Specific Information,,3ed14244-2f6e-46d2-ad8f-71737c388777,,01/08/2023 14:14,01/08/2023 14:19,01-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
0daff176-f590-46be-b17f-9f7a85df551a,Inbound,Returns,Reverse Pickup Enquiry,,054d9238-3aac-439d-9357-81f82d9c6a2f,,01/08/2023 20:05,01/08/2023 22:05,01-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
94371429-b012-4c48-8718-f02f478e7e00,Inbound,Returns,Reverse Pickup Enquiry,,4071cb1f-9918-46d1-b919-202cf622866e,,02/08/2023 09:25,02/08/2023 09:27,02-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a46a606f-cefd-4882-bd6f-d9cf66703deb,Inbound,Returns,Return request,,dc864dab-a6f6-4697-91d9-2506a9bffa74,,02/08/2023 18:07,02/08/2023 18:11,02-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,4
88244976-e7f7-4f54-a293-dfff6adbd40a,Email,Refund Related,Refund Related Issues,,ff7b7a38-c902-4ab1-b6a4-83ff7f1633b1,,02/08/2023 23:41,02/08/2023 23:54,02-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
58f3c8ff-2e2d-4bfe-829c-db3495f5e1ec,Inbound,Order Related,Unable to track,Costomer care agents behaviour is so nice ??,153baa2a-b4ef-4f29-9a22-d9b17b2c05a4,20/07/2023 11:03,02/08/2023 18:01,02/08/2023 18:16,02-Aug-23,BHAGALPUR,Electronics,299,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
521a48b6-9be9-466b-8ca4-5a01284f1fcf,Inbound,Product Queries,Product Specific Information,,ccfa5f94-1cfd-4be0-9aa9-597b13d72ceb,,01/08/2023 20:28,01/08/2023 22:40,01-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
065109f0-aaba-4930-8f6f-d204ea9a5200,Email,Order Related,Installation/demo,,6472fcf9-bbf8-4948-8400-bf09d031c709,,02/08/2023 18:50,02/08/2023 19:27,02-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,1
4ec6c068-3d92-4792-9d83-fd40f089bd4a,Outcall,Feedback,UnProfessional Behaviour,Na,3b75beba-aad5-46a5-afaf-cf0929bb40d7,,02/08/2023 16:55,02/08/2023 16:57,02-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e954ddd7-6c54-4517-b14c-00dcd054fda9,Inbound,Returns,Reverse Pickup Enquiry,,0a13ef8a-e996-4e40-bd2b-aee0295e9d7b,21/07/2023 15:10,31/07/2023 21:57,01/08/2023 00:02,01-Aug-23,GURGAON,LifeStyle,362,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0cdb242f-6478-438c-9f6d-6095761121da,Inbound,Order Related,Installation/demo,Good solution,73a3525e-3663-4bbe-93ef-4bb295c19c50,,01/08/2023 16:58,01/08/2023 16:59,01-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
70e95d94-b77c-4881-a3f4-76d7ea280fef,Inbound,Shopzilla Related,General Enquiry,,12cdcd75-3b08-45e4-bf58-2d9772f44aef,,01/08/2023 18:52,01/08/2023 19:03,01-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,1
88592dd6-bb9e-4171-8905-c531dbd8fc77,Inbound,Shopzilla Related,General Enquiry,,5f8ab91e-126d-4b7e-8107-e29cfd08a774,,01/08/2023 20:04,02/08/2023 15:31,02-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
99eeb607-0961-4037-b616-2aaca2f11cc3,Inbound,Returns,Fraudulent User,,8173619d-f14c-4740-994b-836c9ccbaa22,,01/08/2023 20:00,01/08/2023 20:51,01-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a640e76a-bd26-4f9f-8944-87328bb6fc0c,Outcall,Returns,Return request,Nice ????,bc971ea2-de3b-4bc2-8758-8441bfd16ffc,,02/08/2023 16:59,02/08/2023 17:00,02-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
f3df9396-b370-4fa8-adfa-7e5271bdee3b,Inbound,Returns,Return request,"Today I talked to to support executives, the 1st one was very rude, had lack of knowledge, misbehaved, instead of solving my query,he disconnected my call from his own side, 2nd one was very helpful, supportive, professional, my feedback is for the 2nd executive.",c70a9dae-0b54-47c9-a774-f88894a831b1,,02/08/2023 19:56,02/08/2023 20:19,02-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
b14dbb91-91b5-407a-9589-377cf9114085,Inbound,Refund Related,Refund Related Issues,,3292b412-afc9-4dbd-92ad-ecca0826587a,27/06/2023 21:38,01/08/2023 10:01,01/08/2023 10:45,01-Aug-23,PANVEL,Home,989,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dc1143d1-f94e-4a9a-9ae4-2c6d9cdd7aea,Inbound,Payments related,Online Payment Issues,Please put order botton(option) in front of the app or bottom of aap,08ec1bd7-3769-4433-bf62-f54559444c4b,,01/08/2023 11:35,01/08/2023 11:50,01-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
522941c8-3876-47cd-94a4-2e8bbe055b0d,Inbound,Returns,Reverse Pickup Enquiry,Good experience for taking ,42fb6c6f-03a3-440d-acf6-bcf779ccca69,,02/08/2023 09:02,02/08/2023 09:09,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,1
2870da19-5238-4c13-8309-140ef1e5a6d6,Outcall,Returns,Reverse Pickup Enquiry,,79ff574c-79f0-4196-993e-d9763d277da6,,02/08/2023 16:57,02/08/2023 17:00,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
2ef89c16-5427-4c44-8680-591e4e5801d3,Inbound,Returns,Reverse Pickup Enquiry,He placed wrong return after giving all details.Is was disappointing.,02f86e1d-715b-40c9-bcd4-4fe35dd37dbb,,02/08/2023 10:58,02/08/2023 11:27,02-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,2
5c9dd6ae-51c7-4c3c-ac52-41eabe79447e,Outcall,Order Related,Delayed,,65e90e78-1bd1-46f5-83bb-93211695ca83,26/07/2023 20:42,02/08/2023 20:51,02/08/2023 21:03,02-Aug-23,DHULE,Home,2049,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5f93e88a-786b-461b-9ea2-50361e7aefb4,Inbound,Returns,Fraudulent User,Good ,91ede9cf-cc35-4747-827b-af95c714744a,17/07/2023 21:32,01/08/2023 17:34,01/08/2023 17:35,01-Aug-23,ZAMANIA,Electronics,1199,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
357846b0-eedd-43b3-a948-303dd2491c6d,Inbound,Order Related,Priority delivery,"Thanx for happing nice person,??",5aa1d44a-5ef7-4c5b-bb6e-6a3afafdec20,29/07/2023 08:29,01/08/2023 23:27,01/08/2023 23:32,01-Aug-23,KANPUR,Books & General merchandise,2119,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
73be9707-3893-468c-ae04-0da4a9c4fd94,Inbound,Returns,Reverse Pickup Enquiry,,0a814dd8-0b93-4d39-ac2b-00b1784c3e7a,,01/08/2023 15:06,01/08/2023 15:11,01-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
543011d4-448c-49b8-bffb-1153a8bafade,Email,Payments related,Wallet related,,847d980b-d4e9-4099-b43d-9bac06b6cb5a,,01/08/2023 19:42,01/08/2023 19:47,01-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
0e7460d5-50e7-4c45-a85b-18e05720f397,Inbound,Product Queries,Product Specific Information,My query was not solved but I knew the value of feedback how much Dsat gave the dent to an agent but I M not satisfied so take it as begging,3ad160f7-759b-4d16-a245-644b5ab8bfd2,,01/08/2023 22:06,01/08/2023 22:15,01-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a157b721-45c2-4f7c-90e1-1e1dfbd7eef7,Email,Order Related,Delayed,,117f2533-5159-4216-b010-e7e36152de1a,26/07/2023 12:22,02/08/2023 21:27,02/08/2023 21:51,02-Aug-23,DARJILING,Home Appliences,4499,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,2
41347056-b504-4261-be43-2f1cc0000493,Inbound,Order Related,Invoice request,,399e6096-587a-4b0c-9614-22995d6ddf03,,01/08/2023 17:03,01/08/2023 17:05,01-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
026edbd3-24bb-4709-b92e-444f0abcac91,Inbound,Shopzilla Related,Other Account Related Issues,,9884ac70-49a2-443e-8230-ab71cdd832aa,,02/08/2023 17:13,02/08/2023 17:25,02-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
c370802e-4b7a-451f-a767-4708a0a6d18e,Inbound,Order Related,Invoice request,,2e5e9f0c-f9b8-412c-aff4-87a9e3620910,,02/08/2023 17:14,02/08/2023 17:18,02-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
97a50e93-8e5e-464e-9ddb-df2a8c87f9d6,Inbound,Feedback,UnProfessional Behaviour,As quick as possible sutout all matters.,5631c28c-232b-4c0c-a7ce-ab94a6b8eb21,,02/08/2023 20:15,02/08/2023 20:25,02-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
521c4b2d-0bcf-4b62-9d45-993dccd60f68,Inbound,Order Related,Delayed,,f6a8cfb0-9ce0-4dba-8224-2a5ad2bd1f7a,11/07/2023 17:55,02/08/2023 17:27,02/08/2023 22:16,02-Aug-23,HYDERABAD,Home,380,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
a19e09b5-3f4c-46e0-b1a8-41a7f1235986,Outcall,Shopzilla Related,General Enquiry,,c2a3b5bb-bea8-49c3-b342-fe2df1ae1ed7,,01/08/2023 15:28,01/08/2023 15:35,01-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
4e638415-3462-4131-880e-b05d7093e191,Inbound,Order Related,Installation/demo,,379a41dd-9ef9-4992-b8be-dc237a0f510a,,02/08/2023 12:24,02/08/2023 12:47,02-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
68d1395d-f7ad-4ae2-9e70-5a215052444a,Inbound,Returns,Fraudulent User,Thanks,b0602de3-1e16-442a-b643-501e7e9ef42f,,02/08/2023 22:11,02/08/2023 22:12,02-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
0750f893-8db8-427a-8e8f-2dff97aefa60,Inbound,Returns,Fraudulent User,,9cb84a07-4a4a-4c51-a246-d20d4563e670,,02/08/2023 20:21,02/08/2023 20:26,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
0a364f3a-4277-4f90-872a-81d0ba98de52,Inbound,Order Related,Customer Requested Modifications,,925ed62f-9edc-42ba-b108-775eaadabae3,28/07/2023 18:46,01/08/2023 20:24,01/08/2023 20:26,01-Aug-23,BANGALORE,Electronics,1499,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
130043bc-a820-4082-b34b-52de49d83f2b,Inbound,Refund Related,Refund Related Issues,,2ff6928d-abd9-4f51-aaee-df0eb490954b,25/07/2023 16:01,01/08/2023 00:13,01/08/2023 00:13,01-Aug-23,BANGALORE,LifeStyle,2091,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
b54aa52b-b5f9-48b0-8676-60c3a53db46b,Email,Returns,Reverse Pickup Enquiry,I am happy for Shopzilla costmer care ????,4914c820-1617-4a71-aa00-04e18c0f054f,,01/08/2023 11:56,01/08/2023 11:57,01-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bcabfec2-10a2-46c9-b94d-abb9d5b12f4e,Inbound,Returns,Return request,,6c0c730c-90d4-4ed0-bd3b-37b0dd16fea0,,01/08/2023 20:51,01/08/2023 20:56,01-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
e99dec51-d866-4df7-aba4-91faf36ae32f,Inbound,Returns,Reverse Pickup Enquiry,My order no rifand no return ,efdedc76-a035-411a-85c4-290b4a810ecb,,01/08/2023 20:46,01/08/2023 22:35,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
970d1ba8-0177-465a-ae53-05a3127fa75c,Outcall,Order Related,Installation/demo,,3c725f52-f007-4493-8d96-25e8d80f076d,,02/08/2023 08:54,02/08/2023 08:58,02-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4c6083cf-b9af-41d6-af3b-7ff85fefcba6,Inbound,Order Related,Installation/demo,,ae6d77a7-b2e8-4e6c-9b1d-883c6ece946d,,02/08/2023 22:48,02/08/2023 22:54,02-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
5c1dff69-fa2c-42af-bf15-5de8a12aff5e,Inbound,Returns,Reverse Pickup Enquiry,,81957a42-b52e-4222-b8da-c1c95c321c3b,03/07/2023 15:30,01/08/2023 14:31,01/08/2023 14:33,01-Aug-23,RANGAREDDY,Electronics,235,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
f9cc1927-f9b7-4f1b-8cd1-ca318dbc943a,Inbound,Returns,Reverse Pickup Enquiry,,8a29df74-8b85-4c43-ac38-718377d28094,,01/08/2023 10:57,02/08/2023 14:34,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,3
7b3ea80f-315c-4cf4-a726-8ddfe1b1cee4,Inbound,Order Related,Seller Cancelled Order,Good ,1c22a3e3-3f51-4b08-82d7-5e8ab1efa975,,01/08/2023 22:12,01/08/2023 22:17,01-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
5fe82c7e-4a61-49f4-9b93-4b220ac42285,Inbound,Returns,Exchange / Replacement,,2315a4e8-e0be-443f-8511-646c01350c26,,02/08/2023 14:31,02/08/2023 14:32,02-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
88fe6307-1df3-4db8-ade2-3c14e8a6f3f4,Outcall,Returns,Technician Visit,Ni,538dbaa0-0121-4c37-a6bc-a0948188fe74,,02/08/2023 09:06,02/08/2023 09:08,02-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
b9069ddb-15cc-4bad-b681-86917e83ab99,Inbound,Order Related,Installation/demo,,b119d935-26df-4290-9971-d9b313c037e7,,02/08/2023 17:45,02/08/2023 17:48,02-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
40f8ed57-b9fd-4511-9001-838d63238efe,Inbound,Returns,Reverse Pickup Enquiry,,2d816739-072c-40a0-837a-d1c0f8a760b1,,01/08/2023 17:49,02/08/2023 09:08,02-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
1a2586d3-6171-4869-ab74-9dcb151e162f,Inbound,Returns,Reverse Pickup Enquiry,,08d9718d-7213-4a11-a2ef-5fe787de4b8f,,02/08/2023 20:15,02/08/2023 20:16,02-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
21b83792-39f8-4996-ab2f-85e2febe8cda,Inbound,Order Related,Delayed,,01dbd13f-6c25-425a-8a5c-9a987bdbbc45,,01/08/2023 22:30,01/08/2023 22:49,01-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
3544463c-e13e-4609-acff-4d4230bc8616,Inbound,Returns,Reverse Pickup Enquiry,,48bdda84-0615-4424-b413-d84e97765d96,,02/08/2023 11:13,02/08/2023 12:43,02-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
07113a65-a638-46bf-a87c-4fb1f5f73637,Outcall,Returns,Return request,,8e93e889-8076-46ca-92d3-e36da1bea2b0,,01/08/2023 13:41,01/08/2023 13:43,01-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,3
a90bac4f-4907-47f3-bbfc-fa453d248321,Outcall,Order Related,Order status enquiry,not available pin 127021 on grocery ,314eb755-ef02-49fa-9c9e-8c38fa22d29f,,02/08/2023 13:38,02/08/2023 13:42,02-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
557e86f9-737b-42fe-9974-e9eafa84f919,Inbound,Returns,Fraudulent User,,588893d4-776e-4111-bd70-1c11109981b8,,01/08/2023 16:50,01/08/2023 16:50,01-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,1
be1ac3d7-b3b3-4852-b683-6528d03b8f4f,Inbound,Returns,Reverse Pickup Enquiry,Thnx ,760a5b5e-041e-4511-8f99-b731de68f948,,02/08/2023 06:53,02/08/2023 06:54,02-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
45efb4a1-17fa-494a-a678-9b7f45d835d9,Inbound,Returns,Return request,,c0b6ad9c-a2b9-4799-978e-a73723e6d0ce,,02/08/2023 18:44,02/08/2023 18:45,02-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
42e38bfe-e178-436a-a465-d063e904fe82,Inbound,Cancellation,Not Needed,,8f691bf0-3da9-4328-b0a6-66138c3e84df,19/07/2023 20:25,01/08/2023 21:00,02/08/2023 18:23,02-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,4999,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
420086f2-6e10-4878-8eb8-15e78912cc71,Inbound,Order Related,Order Verification,,5394bd20-2398-458d-8ad3-ae0891bc30ed,,01/08/2023 14:45,01/08/2023 15:09,01-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
8c4d9f5f-d281-4c01-a2e3-04f6cdcf708f,Outcall,Returns,Reverse Pickup Enquiry,,d9f73688-f0c6-426a-ab51-4e65aaaeb944,,01/08/2023 17:45,01/08/2023 19:00,01-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d856aa0f-4713-46e0-bf46-abd32fa81904,Inbound,Returns,Fraudulent User,,d73f3c88-da63-4610-a4f7-43164311d855,,02/08/2023 17:51,02/08/2023 17:53,02-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
7b8a5329-e2b1-4c80-91ff-0e11a9520f9f,Outcall,Returns,Reverse Pickup Enquiry,,6ab2e1cd-2429-46ea-9c95-da1b74507583,16/07/2023 08:16,02/08/2023 07:30,02/08/2023 07:33,02-Aug-23,RAJAHMUNDRY,LifeStyle,299,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
ddf74e10-4f11-4779-abab-70610131d1e4,Inbound,Returns,Service Centres Related,,6fda4fe9-5e06-4b04-a579-220a69d6c495,17/07/2023 15:17,02/08/2023 07:02,02/08/2023 16:46,02-Aug-23,SILCHAR,Home,4999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
4ee6029c-6e14-4607-a960-8647745b4c95,Inbound,Order Related,Order status enquiry,,e5e408e7-39af-4f6a-9d8b-7aa6459b5990,,01/08/2023 11:51,01/08/2023 11:57,01-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
499c4d9d-cf93-484c-981b-5a49172c5eca,Inbound,Shopzilla Related,General Enquiry,Good to talk u,738282fb-25b4-4abd-92ee-9cbafa5a665e,,02/08/2023 00:13,02/08/2023 01:36,02-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
55b47f6b-6ffa-481c-9021-3cb761532fd0,Inbound,Returns,Fraudulent User,Good ,7c4b46ff-04b2-4980-b1bd-698ad0354793,,02/08/2023 12:10,02/08/2023 12:21,02-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
b97d542e-ed77-4d60-9055-f708860641eb,Inbound,Returns,Reverse Pickup Enquiry,,3e1df3d0-6da8-4abc-a5eb-9dd41bf744a3,,02/08/2023 12:27,02/08/2023 12:30,02-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
a921ed92-8149-4e0c-95e0-0a5eab2587e7,Inbound,Refund Related,Refund Enquiry,,4cdd5e52-63d7-4e50-aae4-979d619ffd8a,,02/08/2023 19:27,02/08/2023 23:29,02-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
2bd9da82-6c99-438e-86df-c4fd8c7865bc,Inbound,Order Related,Invoice request,Nice to customer service ??,34302565-81e0-40c6-afd1-6f7e4a234fe5,,02/08/2023 21:11,02/08/2023 21:18,02-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
9d43ac79-2a02-4a44-99d4-bb36c03103f6,Inbound,Returns,Reverse Pickup Enquiry,,4883a27d-5ad7-4fc4-a2b0-eab5d80438e5,18/07/2023 17:51,01/08/2023 14:01,01/08/2023 14:03,01-Aug-23,RAJPUR,LifeStyle,419,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
2120bb1d-1bb9-405b-a1e7-e32b4abcc8da,Inbound,Order Related,Delayed,,8c22cf80-2cde-4164-a646-4e70616847e0,,01/08/2023 10:37,01/08/2023 10:40,01-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
65e83cad-4d20-43cf-b30e-583155cfeb91,Inbound,Returns,Reverse Pickup Enquiry,It's good ,b95ef7ad-2bc8-4b6a-9f9f-6338b2925d70,15/07/2023 21:32,01/08/2023 18:53,01/08/2023 18:57,01-Aug-23,MIRZAPUR,LifeStyle,607,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,4
db3f14be-a965-4b87-bba6-1fa27d8eb75f,Inbound,Returns,Return request,,e98531d2-9ebd-4690-bec1-4ff1ded8f597,25/07/2023 21:29,01/08/2023 00:58,01/08/2023 01:00,01-Aug-23,TUMKUR,Electronics,280,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
1ce97b58-8c0e-44ac-935c-5275bcfb2eda,Outcall,Payments related,Payment related Queries,,7ad007e5-1d5c-47d0-8a96-9aea02ee9546,31/07/2023 20:12,31/07/2023 20:34,01/08/2023 12:16,01-Aug-23,AHMEDABAD,LifeStyle,4199,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
4f9dad55-c14e-4c40-bc88-dc14e6c27236,Inbound,Returns,Exchange / Replacement,She put me hold for 20 minutes.,ec7476f4-51b8-4ce9-b210-0254451e86c7,,01/08/2023 08:21,01/08/2023 08:28,01-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,1
20629b8c-1a8f-4652-b660-bb1fe3a2de96,Inbound,Order Related,Order status enquiry,Good ,a50948a7-e547-4919-8b83-ec17200a8c3d,,01/08/2023 20:25,01/08/2023 20:35,01-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
88a1b136-1fec-4b02-8364-37166f41e7bd,Outcall,Payments related,Online Payment Issues,"CUSTOMER CARE AGENT VERY GOOD SERVICES,BUT Shopzilla COMPNY NO GOOD",064c362c-6da5-4acf-9540-379cbf6ab1e1,,01/08/2023 22:29,01/08/2023 22:33,01-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
21109da1-80bd-4680-b310-f5d7443d9732,Outcall,Returns,Reverse Pickup Enquiry,,33f2d63b-b90b-41e6-b295-f6791d03a1df,,02/08/2023 14:02,02/08/2023 14:21,02-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
e0dd1e4d-6e78-4ce5-9afb-d00e8a54b7a0,Outcall,Returns,Reverse Pickup Enquiry,"So happy to got a call from the customer service. The customer service boy understand my problem, help me to solve my problem. Thank you Shopzilla ",74eecb6b-e9f2-40f7-82b6-abf8b2bc75e4,,02/08/2023 21:17,02/08/2023 21:19,02-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f112c2ac-cc1e-4cac-9a32-5b88f7f2d79a,Inbound,Shopzilla Related,General Enquiry,Very Good,87d2a648-5ee1-4ce2-9e73-51460475e55d,,01/08/2023 08:30,01/08/2023 08:34,01-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
8bfdf5af-817e-4600-b33e-e2cabb757e8b,Inbound,Returns,Reverse Pickup Enquiry,,6ec91d5f-d614-4d9d-8bf5-917d0ce5de1b,,02/08/2023 14:44,02/08/2023 14:46,02-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
b66ea1e2-587f-443e-9884-5ccd3d730139,Outcall,Payments related,Payment related Queries,,609b481f-6455-43f8-aafe-affb94083b8a,,02/08/2023 19:34,02/08/2023 20:27,02-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
bd0be517-1b0a-4aed-9ceb-0c477b01e348,Inbound,Order Related,Delayed,No,4ae53873-df92-4c19-9726-ad404857f4a5,18/07/2023 20:44,02/08/2023 20:32,02/08/2023 20:40,02-Aug-23,CHURU,Books & General merchandise,318,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
3f0b198c-4910-4a99-93c2-23348d57da71,Inbound,Order Related,Order status enquiry,,a93bd800-f339-49b6-b149-282bf91525d1,25/07/2023 20:05,02/08/2023 10:34,02/08/2023 10:37,02-Aug-23,HAMIRPUR,Books & General merchandise,1839,,David Reed,Madison Kim,John Smith,>90,Morning,4
037d0bab-ba1c-4392-9074-3253eaed5ff5,Inbound,Returns,Reverse Pickup Enquiry,,e9b537f5-85e8-44e6-8f4e-885e563d15ef,,01/08/2023 23:27,01/08/2023 23:28,01-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,5
2d0f388f-eb13-48a2-ab0d-b85b79e69c28,Inbound,Returns,Return request,,08d8a7d3-dd8f-40ba-bdba-392fcdcfcc5b,,02/08/2023 21:12,02/08/2023 21:13,02-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
f0a26fcd-38a5-4fa7-b11d-811ff2c80c66,Inbound,Returns,Wrong,,1cff59f2-3601-4078-8025-67f53e36b58c,27/07/2023 21:52,31/07/2023 18:37,01/08/2023 10:27,01-Aug-23,JABALPUR,Books & General merchandise,2944,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
e9699870-c5c4-4619-9365-1fea641b956a,Outcall,Order Related,Order status enquiry,,45ab41a2-6996-4a6d-877e-1483daaf8add,30/07/2023 16:50,01/08/2023 12:09,01/08/2023 12:18,01-Aug-23,BIJNOR,Mobile,41999,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
89f504cb-0382-4793-9115-a5038d06f33e,Inbound,Returns,Fraudulent User,,a61864d6-21d3-4d54-bac1-767adae18814,,01/08/2023 15:21,01/08/2023 15:27,01-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
1c352043-a2cd-403d-82b7-fc1aa7aac9f2,Inbound,Shopzilla Related,Shopzila Premium Related,,6741ca89-5ab9-41b5-adfb-6abae7124a6b,,01/08/2023 18:00,01/08/2023 18:01,01-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cffea9b4-9449-4ede-b701-280d426da59e,Inbound,Returns,Technician Visit,,fd08911c-1740-4408-8b6c-7ef8578e308c,,02/08/2023 18:28,02/08/2023 18:36,02-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
4ae0ef59-8a82-4746-af41-6ab0802370e1,Inbound,Returns,Return request,Helpful,87decf9c-3bb4-4a55-9060-b2cd9d2894e6,,01/08/2023 16:56,01/08/2023 17:00,01-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
8c082ea0-a7c5-4ea3-b5d8-73a4f76efcdd,Inbound,Product Queries,Product Specific Information,,77b6375b-6e31-4223-a99d-6302e5f11ff5,,01/08/2023 18:40,01/08/2023 20:54,01-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,4
88e955c5-01cf-4c2d-bdf5-850cbd247292,Outcall,Cancellation,Return cancellation,,0a4edd12-17b3-46ad-bc59-1b3df48de5c6,,02/08/2023 11:56,02/08/2023 12:22,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
ea89cecf-187b-40b7-9b6b-7d16f73b42c0,Outcall,Shopzilla Related,General Enquiry,,8377159b-d4ad-45e4-80da-bae8a512a33e,,02/08/2023 19:46,02/08/2023 19:51,02-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
82812c5f-27f3-4444-bd9a-42848ce90439,Outcall,Order Related,Installation/demo,Thanku ,72f03f56-cb3e-4b5b-91c6-c2dcf3557cfd,15/07/2023 16:38,01/08/2023 10:05,01/08/2023 10:08,01-Aug-23,GIDDERBAHA,Home Appliences,5999,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3eedc032-070f-426a-ab06-b5249cf28278,Inbound,Refund Related,Refund Enquiry,,fbf72ec9-ad4f-4b7e-bfd3-f77bf0197ed0,16/07/2023 10:47,01/08/2023 14:37,01/08/2023 14:43,01-Aug-23,MAHABUB NAGAR,Home Appliences,15990,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6d7c2ca8-0916-4698-9ecc-306ce52af54f,Inbound,Returns,Return request,,4babe518-c2a1-48d0-beb4-ac2ee28f83e7,,01/08/2023 10:34,01/08/2023 10:36,01-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
7b68340f-bf72-4040-a87e-1869cd72a977,Inbound,Shopzilla Related,General Enquiry,This time you guys are making me #C and called it's useg charge.,585f632d-d1ca-4d7e-8760-64fb33e35915,,01/08/2023 10:32,01/08/2023 10:52,01-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0a59516a-e780-4928-af60-2bad5e486fcd,Outcall,Returns,Return request,,9de8097d-3528-4528-a115-ba0dc6357b12,,02/08/2023 11:07,02/08/2023 11:46,02-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,4
aa85bee6-3090-44cf-b65f-52588d051116,Inbound,Refund Related,COD Refund Details,Happy ,02ef258a-14c8-4d4a-adbb-06143ddf52d0,,02/08/2023 09:29,02/08/2023 12:31,02-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
9e46bace-0375-4343-b7f2-2926fb8b2504,Inbound,Returns,Return request,,d48e1b19-7a54-48b6-a876-30603834aecd,,02/08/2023 14:06,02/08/2023 14:08,02-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
08a5b3ef-2ab1-4ac7-8ee7-156cc90cc1c7,Inbound,Returns,Reverse Pickup Enquiry,,e142cd3a-8433-4f7f-9070-d0b0b838367f,,02/08/2023 18:42,02/08/2023 18:48,02-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a7410306-390c-4d5c-a6d1-981b20f74dbf,Inbound,Order Related,Priority delivery,,b343acb0-6635-4d36-ba95-4fbe1165be87,28/07/2023 13:01,01/08/2023 19:44,01/08/2023 19:47,01-Aug-23,NEW DELHI,Electronics,239,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
4cfd1a87-64ca-4698-8b5e-59abca313fa4,Outcall,Payments related,Payment related Queries,,28b238b7-e3db-46dc-b3da-888b33d3890c,,01/08/2023 04:34,01/08/2023 04:41,01-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
1fa666c5-b3fa-4f36-849f-a3e44675fcd3,Inbound,App/website,App/website Related,,690f0dfb-fe70-4e3f-b194-628936238bb9,,02/08/2023 22:14,02/08/2023 23:16,02-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
95050db3-c5b7-404a-93d3-f13b369ff1ae,Inbound,Order Related,Order status enquiry,,aa2ccd0d-f320-49e1-b59b-ecef9712d2c9,,02/08/2023 21:53,02/08/2023 21:58,02-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
6e44005d-23f7-4bcb-a28f-caf4a8d6284a,Inbound,Cancellation,Not Needed,Not,ce09525f-7541-4b49-b3d8-7062a1998fb6,21/06/2023 20:10,30/07/2023 10:36,01/08/2023 16:57,01-Aug-23,NEW DELHI,Home Appliences,25406,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,2
7e93aaff-1e95-49fc-b84f-74dea06f0127,Inbound,Order Related,Order status enquiry,,61783b10-14c7-4500-b4ee-3b62aa76094f,28/07/2023 04:07,01/08/2023 08:46,01/08/2023 08:47,01-Aug-23,HYDERABAD,LifeStyle,248,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
25a13ef5-5d2b-4764-8251-80ea44cd2528,Inbound,Returns,Return request,Strong action should be taken against fraud delivery agents.,bde540c5-dcab-4825-b778-3817b596e1a7,,01/08/2023 16:17,01/08/2023 16:21,01-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
596c6274-11f6-43f1-97f5-6630298d757c,Inbound,Refund Related,Refund Enquiry,Customer  executive was giving wrong information to me,9231f31d-7aa6-4869-94a1-6e6764bc915b,09/07/2023 22:26,02/08/2023 20:27,02/08/2023 22:57,02-Aug-23,SONIPAT,Home,1499,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
2311ebfd-d394-4d71-8583-f6fce7202a24,Inbound,Returns,Return request,,c375ae79-33be-4bb1-9e41-9e0ba62685c8,,02/08/2023 10:29,02/08/2023 10:58,02-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3cbf9340-a49f-4e38-9920-bdd0e20ccd3b,Inbound,Returns,Reverse Pickup Enquiry,Good ,8317c205-64c4-4ff2-8e5c-4b624d38331f,,02/08/2023 16:24,02/08/2023 20:36,02-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
4950fa18-0ccf-4e12-b2f0-5f369d27a709,Email,Returns,Reverse Pickup Enquiry,Issues thoda jaldhi solve ho jayege to bda achaa   ,a4db622f-a605-46ec-8234-b2cc7a6ef4d9,,01/08/2023 08:53,01/08/2023 08:59,01-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
210bb66d-f7df-45bf-bd9a-8fe7a4853e68,Outcall,Returns,Reverse Pickup Enquiry,,36ee1bc5-910b-4234-abaf-2ec41c8c115f,,02/08/2023 11:21,02/08/2023 11:24,02-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
f70b2c2a-269d-4320-a5ad-68c3b3fc73d6,Inbound,Returns,Exchange / Replacement,,087f13b6-8d7c-4863-b0ad-7b00dd540a1e,15/07/2023 23:42,02/08/2023 20:23,02/08/2023 20:24,02-Aug-23,RANGAREDDY,Mobile,6499,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
11ed739a-b68f-49ca-bf55-f2008c219ea5,Inbound,Returns,Reverse Pickup Enquiry,,e327d6ce-5d96-4270-8a44-d0590e8f8da2,24/07/2023 10:48,31/07/2023 16:07,01/08/2023 12:41,01-Aug-23,NAWANSHAHAR,Home,7800,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
dea15517-1a5e-43c4-a678-9d2dbab0b262,Inbound,Cancellation,Not Needed,Nothing ,b92c0b59-1c46-41e3-ad7b-a7bde14e82b1,,01/08/2023 19:22,01/08/2023 19:40,01-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
ab22f004-2ea8-47f1-bb29-fe38034e458c,Inbound,Product Queries,Product Specific Information,,ca78fef4-1fc9-4f83-9752-2428562c9afd,,01/08/2023 19:45,01/08/2023 19:48,01-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
9a1abd1e-bd06-49c5-97b0-45ef85fcdc12,Inbound,Returns,Reverse Pickup Enquiry,,aef5bd85-e252-4b61-86cf-1417b71b0a15,,01/08/2023 21:54,01/08/2023 21:56,01-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
b1ab6c2d-7de0-479b-8455-4f532be41a7d,Inbound,Payments related,Online Payment Issues,,215067e1-40e8-4dc3-9f51-dac7aa2edb6d,,01/08/2023 11:18,01/08/2023 11:19,01-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
692bee2d-2c8f-4546-a784-332ff1dee47e,Outcall,Returns,Service Centres Related,,ffdae5e2-a0fc-4bf7-bdcf-4e7f78302d7f,25/07/2023 19:31,02/08/2023 16:46,02/08/2023 16:48,02-Aug-23,SIWAN,Mobile,29999,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
7637f0da-09da-493f-b2ed-d4bb59cda937,Inbound,Order Related,Installation/demo,,7ac4850b-fad5-4389-8875-8515e552c968,,01/08/2023 08:39,01/08/2023 08:40,01-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9029a95e-2c82-4a48-aadc-53826fa8afc6,Outcall,Feedback,UnProfessional Behaviour,Good ????,a6d3cbd9-a95e-49e2-a95b-bbf6165967a7,,02/08/2023 09:40,02/08/2023 16:50,02-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
4bfa335d-4b4c-4a3e-8cb2-ca997dbd6c04,Outcall,Order Related,Priority delivery,,6a6b9679-b833-4b69-80dd-c6e7f29342d3,,01/08/2023 21:46,01/08/2023 22:09,01-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
a7244d5a-7047-4d63-9ca6-7683af67c874,Inbound,Returns,Reverse Pickup Enquiry,,75b6e900-2918-4f95-b025-44a03a7bf04e,,02/08/2023 02:37,02/08/2023 02:38,02-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
84fe8768-ce9c-49a6-b6ac-06c4df56dc79,Inbound,Returns,Return request,,a87d4d58-fdf5-4d86-b905-4d6c21b3cf9e,,02/08/2023 16:46,02/08/2023 16:49,02-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,4
56271509-0327-4249-a532-b811a7da35fe,Inbound,Order Related,Seller Cancelled Order,,8918783d-20e5-4e75-adae-312de08f2a5a,,02/08/2023 19:44,02/08/2023 19:46,02-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
ff44eb2d-38f6-4846-8c55-3e79d31ef9cd,Inbound,Product Queries,Product Specific Information,,43fe24eb-5a97-4f54-88bd-ea08b32790ef,,01/08/2023 20:44,01/08/2023 20:47,01-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
5cb48e76-e23c-4474-a2e8-94966f2f937c,Inbound,Returns,Reverse Pickup Enquiry,,f8e7fd2a-9aec-453e-b66b-38c26549c3d9,,02/08/2023 11:19,02/08/2023 13:52,02-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
229e49de-35b5-462b-be24-f04e91d2c6c3,Outcall,Order Related,Order status enquiry,Excellent ??,47dd684e-0e84-4dac-8c2f-fe07fceb06a2,,02/08/2023 19:29,02/08/2023 19:41,02-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
55f0152c-9391-4d3f-8859-8ff044fb9566,Outcall,Returns,Wrong,,5cdc89c8-7274-4690-bb3d-aa31e8744c74,,02/08/2023 22:35,02/08/2023 23:38,02-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
6a29c57c-10d7-4c24-a93c-447619ecad4d,Inbound,Returns,Reverse Pickup Enquiry,,695e3b57-1ff7-4546-9f4b-ec98cecdcfaf,16/07/2023 10:26,02/08/2023 11:03,02/08/2023 11:03,02-Aug-23,JHUJHUNU,Electronics,799,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
2af35e04-d13b-43e9-9e69-358568f6174a,Inbound,Offers & Cashback,Affiliate Offers,Good ,1549b443-c2c1-47b2-8608-cd4d5576d288,,01/08/2023 11:13,01/08/2023 11:22,01-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
1635d0d7-a4dc-49e5-a68b-0e98fdd41803,Inbound,Refund Related,Refund Enquiry,,c3fb7df2-3c72-4ba6-8262-24daee958737,,01/08/2023 20:42,01/08/2023 21:20,01-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
553c4c7b-f054-4e65-ba9d-b4dd737531ac,Inbound,Product Queries,Product Specific Information,No ,7d1922f0-f32a-431b-a710-86382fe9739e,,01/08/2023 21:35,01/08/2023 21:39,01-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
a1000a4e-edce-40ea-a564-f80c57ba1f6c,Inbound,Order Related,Order status enquiry,,6a4f6062-5069-4544-8bab-9696f3e58c20,,02/08/2023 12:38,02/08/2023 12:58,02-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f664b038-1d6e-4e84-bbcf-47e24a22d30b,Inbound,Returns,Missing,,c073d65c-95d9-43f0-93ae-ed00614001a0,25/07/2023 21:17,01/08/2023 07:33,01/08/2023 07:37,01-Aug-23,CHATRAPUR,LifeStyle,920,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
dc43269a-7064-46e1-a29d-0008a805783e,Inbound,Returns,Fraudulent User,,43aef61b-b6d2-4b97-8b3e-58508e671794,26/07/2023 22:56,30/07/2023 19:30,01/08/2023 08:41,01-Aug-23,FATEHPUR,Books & General merchandise,37,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
b95acaa2-5141-473c-985f-517474c6b6fd,Inbound,Order Related,Customer Requested Modifications,,4ca170b6-a580-45dd-aa00-b1ddf7825528,30/07/2023 21:43,01/08/2023 19:51,01/08/2023 20:13,01-Aug-23,BULANDSHAHR,Mobile,32999,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b8ef99c0-4b5a-4eb0-9ff3-d7e08b1d6288,Inbound,Returns,Fraudulent User,my return issue has taken more than 7 days and still pending. very disappointing. ,24f9f4da-df1c-43a8-bf79-d023075fc0cb,24/07/2023 11:14,01/08/2023 11:11,01/08/2023 11:15,01-Aug-23,PUNE,LifeStyle,1949,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
5b25cd89-39e6-4090-ad25-0a63387b16b6,Inbound,Order Related,Order status enquiry,Just Ok... But not too much ok... Lets see he can or can't to Solve My problem..,333287f5-5cd2-4931-bd6b-74407d28a726,,02/08/2023 12:03,02/08/2023 15:40,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
0a151689-fec6-4cf1-8e22-ebdeb994c550,Inbound,Returns,Return request,Great ,653fe8bd-cfab-4c0f-9f1d-de83840ebf04,,02/08/2023 13:17,02/08/2023 13:21,02-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
13a18612-733b-45b4-8058-e0a41b310e0c,Inbound,Returns,Reverse Pickup Enquiry,,3a43fbd8-b0ff-4ea0-b2e7-20b9b399cc6d,,02/08/2023 15:30,02/08/2023 15:38,02-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
9c005286-c0d5-4919-9b05-73679613ba2d,Inbound,Returns,Wrong,Customer cayaring ,1284aa92-91d1-40c3-971d-9c2aeaef4255,,02/08/2023 15:12,02/08/2023 19:13,02-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,3
7f126c9b-c629-4af7-92f2-cdffd36a746b,Inbound,Returns,Reverse Pickup Enquiry,,4f7d7e9b-ac08-4e21-9c42-7db9ba0e8994,,01/08/2023 16:30,01/08/2023 16:34,01-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
28ce8225-959f-4fa7-9e99-a609ff66b283,Outcall,Returns,Return request,,8e92bc59-a00d-436e-a1d6-e556f7c5a60f,,02/08/2023 14:24,02/08/2023 14:26,02-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
1f34ab87-758b-4c99-9437-8085f577784d,Outcall,Order Related,Delayed,,6d0c1049-4a1d-4614-831a-383ddc16440b,20/07/2023 15:48,02/08/2023 07:38,02/08/2023 07:47,02-Aug-23,DEORIA,Books & General merchandise,1638,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
60f05064-6af5-4ca3-b7c2-69dd01368726,Inbound,Returns,Reverse Pickup Enquiry,,dd2c7605-0dd7-4b09-b5d0-a15791190183,,01/08/2023 03:14,01/08/2023 03:14,01-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
c31984b5-c2b6-49c0-8974-96d211fe3900,Inbound,Order Related,Installation/demo,,26689c23-79a0-43e1-a727-a31200b2886f,,01/08/2023 15:15,01/08/2023 15:16,01-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
2f96a7e9-71ae-445d-8472-a68269b99313,Inbound,Order Related,Delayed,,13a592c3-ec23-43bb-a33f-f0dd2df598e8,24/07/2023 13:30,31/07/2023 21:37,01/08/2023 15:15,01-Aug-23,BANGALORE,Books & General merchandise,654,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
2abd5a7a-1080-498e-9039-8a1bf71e5c9b,Inbound,Returns,Reverse Pickup Enquiry,,8f99c5c6-9428-41af-8771-7f1deca6c866,,01/08/2023 21:11,01/08/2023 21:13,01-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
288fa7dc-b7c0-4641-85ba-cc87e74e44d4,Outcall,Returns,Reverse Pickup Enquiry,,13de32cb-76a1-4512-8a90-a8d2c597e692,,02/08/2023 11:40,02/08/2023 14:29,02-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
9ab19308-c090-41fc-a6af-dac5b6d047fb,Outcall,Order Related,Order status enquiry,,94adee13-de5d-4074-867e-8c1169a62e78,,01/08/2023 15:05,01/08/2023 15:06,01-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
0d1c1a1a-7ba3-4148-948b-9fe545f7b73d,Inbound,Returns,Return request,,57352084-d37a-4c9d-9c3b-7cfb007adfdc,,01/08/2023 17:05,01/08/2023 17:16,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
67e2dbdf-9985-45b3-b7e4-c3084770b378,Inbound,Feedback,UnProfessional Behaviour,,0cf76dd1-6489-4d6d-966c-4ac51272d269,,01/08/2023 22:13,01/08/2023 22:15,01-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
2e681636-29c3-481e-ac10-82eacbf4323c,Outcall,Order Related,Installation/demo,,0573457f-642d-4f04-afe9-ce132d4cfbe7,,02/08/2023 10:21,02/08/2023 10:33,02-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
22fe0c4e-6da8-439e-807e-bd63596dbfde,Inbound,Returns,Return request,All good ,bda751da-e746-4125-a449-ce7f0fcc3f78,,02/08/2023 16:00,02/08/2023 16:11,02-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,4
ae75eb58-6f1b-4ee6-80b1-adef07c0670e,Inbound,Order Related,Order status enquiry,,eafd56b9-d7d2-40bd-b5ec-26296ddcaee8,,02/08/2023 19:43,02/08/2023 19:44,02-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9e659df5-7b06-40a6-8a0d-a2db9368ee4f,Outcall,Order Related,Order status enquiry,Supuer service ,87490a83-f4eb-43ab-a90f-c4f00dcfec03,,01/08/2023 11:10,01/08/2023 11:17,01-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
32971c5e-a54d-44d4-886b-7844c10e1831,Inbound,Returns,Reverse Pickup Enquiry,,1f75cfae-7743-462c-bb34-e1d9406047e2,,01/08/2023 11:13,01/08/2023 11:14,01-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
1311713e-10d6-40bf-aec5-751d8ca32032,Inbound,Order Related,Invoice request,,1adffcd3-5285-48c1-907a-946f73e8c7c3,,01/08/2023 14:57,01/08/2023 15:01,01-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
552535d7-bace-477a-a6fc-2b8c297388c6,Inbound,Order Related,Delayed,,8f830332-25c4-4f3a-a70c-6268331c6593,,01/08/2023 20:22,01/08/2023 22:25,01-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
e90e66da-58e7-4d8a-b7e7-fb5faa16f0cd,Inbound,Returns,Reverse Pickup Enquiry,Great job by customer excutiveI'm happy for it ,965316d4-2d41-4e98-b8e5-5d0bac498787,,02/08/2023 12:14,02/08/2023 12:16,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
89fdbdf8-51b5-486d-ba32-893a53f7f9c4,Inbound,Order Related,Order status enquiry,,24cfc001-b637-468b-9c1e-96c4c9326475,,01/08/2023 23:42,01/08/2023 23:43,01-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
fe3b6e95-f78e-41ef-97e1-f9c7a4ef4463,Inbound,Returns,Product related Issues,,f4ea652a-a8c2-4954-96bf-bcc45f5228ed,,02/08/2023 09:45,02/08/2023 09:51,02-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
afa8f30a-7428-483e-aa0b-80e719e711bf,Inbound,Order Related,Order status enquiry,,1f770d21-c0b7-45ef-b99e-6fdad766dc3e,,02/08/2023 18:10,02/08/2023 18:49,02-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
90fe95aa-b7a9-49b2-902f-c3707af9cbee,Inbound,Returns,Reverse Pickup Enquiry,,8241f99c-d0a7-4651-84e9-f3fafb7e37c6,,02/08/2023 19:01,02/08/2023 19:05,02-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
09ef1be9-d2e0-4935-bc7d-b629d859e3fb,Inbound,Feedback,UnProfessional Behaviour,,d0001adc-a6d7-4e12-a09f-4d1665374a94,14/07/2023 17:41,02/08/2023 10:07,02/08/2023 10:10,02-Aug-23,GUWAHATI,Home,212,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,3
d80acc2b-0b75-440b-ad85-cd8d16db18f1,Inbound,Order Related,Delayed,,e0bbc395-5aae-4e14-abf4-86f9f4c3482f,09/07/2023 16:08,01/08/2023 19:40,02/08/2023 01:48,02-Aug-23,MITHAPUR,LifeStyle,299,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
d5d4d992-b8a6-4d04-bbf7-a95ef379f3db,Inbound,Order Related,Order status enquiry,,317833af-6645-4353-b4a0-98a2f5405b61,,01/08/2023 09:51,01/08/2023 09:52,01-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,4
d8402736-0f3e-42ca-bf6f-60fe844844b0,Inbound,Order Related,Order status enquiry,,dd51b1db-6734-4f0c-a2b5-926f82816481,26/07/2023 14:38,01/08/2023 19:27,01/08/2023 19:28,01-Aug-23,MUMBAI,Mobile,29999,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3190755e-e64f-425a-ac87-1c0751850898,Inbound,Returns,Reverse Pickup Enquiry,,50ed3a8d-fabc-452e-8834-3a03c0064c4f,16/07/2023 19:36,01/08/2023 12:21,01/08/2023 16:54,01-Aug-23,AZAMGARH,Electronics,999,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
c18594cd-c7f4-4f5e-bb0b-06ec3b778527,Inbound,Returns,Reverse Pickup Enquiry,,df5c2992-c381-43f7-b1ab-c3433f7ddecb,17/07/2023 14:58,01/08/2023 21:37,01/08/2023 21:39,01-Aug-23,SIKAR,Home,663,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
57cf4815-aecd-4ad8-81c6-80c485579c39,Inbound,Returns,Reverse Pickup Enquiry,,1582f14c-a122-42cb-b63c-c0f206749095,,01/08/2023 14:23,01/08/2023 14:29,01-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
c63bb076-e374-4295-b777-79a9cf701e98,Inbound,Returns,Missing,,74e059ec-f253-4eb6-8a19-1ab7e34e8108,,01/08/2023 18:14,01/08/2023 18:39,01-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,3
04af9810-3bb7-460b-b80e-398ee593fa61,Inbound,Order Related,Delayed,,3b92c6c4-2e93-430f-9c38-165e6d9f74cf,,01/08/2023 18:19,01/08/2023 18:19,01-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
62b2275e-a9e3-4301-8cb5-2ecc163da277,Inbound,Order Related,Delayed,,500e0f04-3cd7-4c38-afe7-4f3a69c93818,,01/08/2023 18:26,01/08/2023 18:31,01-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,4
7b8b2097-696e-43c8-b06c-962a0500c495,Outcall,Returns,Exchange / Replacement,,904179de-3c13-4be5-b93d-8a6027a354b0,,01/08/2023 19:06,01/08/2023 19:06,01-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
2dca2cf8-398c-4011-9a5d-e01a2fbb45f8,Inbound,Returns,Return request,,a3bd9629-86dd-4387-805e-1a73012364d1,02/07/2023 14:38,31/07/2023 20:50,01/08/2023 09:43,01-Aug-23,JHUJHUNU,Home,9999,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,3
b93960ed-899c-4bde-935e-c4817a0cf34d,Inbound,Order Related,Delayed,Good ,b55cf4ce-406e-40de-9b1f-014a7b80c0e4,25/07/2023 10:03,02/08/2023 22:54,02/08/2023 23:01,02-Aug-23,NAVI MUMBAI,Home,199,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
1303f9e4-a5f6-4a64-b92e-50a0054ea1fd,Inbound,Returns,Reverse Pickup Enquiry,,5dfb1982-acc2-4b2c-be00-a48caf193c6c,,01/08/2023 17:31,02/08/2023 07:09,02-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
eff85f84-2365-4dce-b270-a737e83ee2e3,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,ee6a8986-d150-4e48-acdb-4cec5d22296f,,01/08/2023 19:41,01/08/2023 19:44,01-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
61cde421-ac7b-40ed-8922-169a643fcb2b,Inbound,Returns,Reverse Pickup Enquiry,Very good ,f68e473e-ae09-4dad-89f9-8e2ef68db379,,02/08/2023 12:59,02/08/2023 13:08,02-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
6115f0bd-b5cb-490b-ba85-6ac8243f3b7a,Inbound,Returns,Reverse Pickup Enquiry,,e32ae46b-a264-4926-83c4-7cd5e87b4372,22/07/2023 22:53,31/07/2023 11:17,02/08/2023 19:48,02-Aug-23,MUMBAI,LifeStyle,384,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
22447e01-ef4f-435b-b3d2-916aae07c7c3,Inbound,Returns,Fraudulent User,Thank you very much to Shopzilla he helped me very well today Thank you so much,c2afffc3-1ad6-4921-a76c-26800aabb27e,,01/08/2023 10:53,01/08/2023 10:56,01-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f63dc916-12d8-4ab8-9d65-432af9615442,Inbound,Payments related,Payment related Queries,,201ed888-58cf-48ad-a559-f25bfd88f6da,,01/08/2023 15:16,02/08/2023 12:48,02-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2dbae9e5-3d3a-4f17-b6ca-abe4145c703f,Outcall,Returns,Return request,,885666b1-7ee7-4500-aa5f-faa71a8c42d8,,01/08/2023 19:05,01/08/2023 19:09,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
c6877271-abdf-4568-bbbd-54292cb3d265,Inbound,Returns,Reverse Pickup Enquiry,,da08df5a-d1d7-4057-af03-d7db15d3d18c,,01/08/2023 23:24,01/08/2023 23:47,01-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
3c64f822-2959-4c54-a596-eff9fa3b1b29,Inbound,Order Related,Seller Cancelled Order,,a0e08930-e29d-40d3-aa1d-202b0016c141,,02/08/2023 13:10,02/08/2023 14:00,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,4
1a02b1c5-b0af-40b9-a7f2-6bd188365f75,Inbound,Returns,Fraudulent User,,214dc9ab-a317-4700-b016-9ca63c334ec4,,01/08/2023 15:48,01/08/2023 16:01,01-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9911bd92-c94e-495b-88e3-0965c6fa4a09,Inbound,App/website,Issues with Shopzilla App,,f5d220e7-d250-4cc4-9d3d-e0331e6e8e1e,,01/08/2023 17:20,01/08/2023 18:13,01-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
99987e3f-e5a1-4ee2-b01e-3bb227a30d94,Inbound,Returns,Reverse Pickup Enquiry,,33633e27-5444-481f-b230-8507b5655076,,02/08/2023 18:23,02/08/2023 18:29,02-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,1
9f27b692-df8c-48d8-8053-f8ea36154cb6,Inbound,Order Related,Delayed,,dbc7c7fa-d6ee-4b38-bdcd-8cd77fb9ace2,13/07/2023 13:46,01/08/2023 20:39,01/08/2023 20:41,01-Aug-23,AGRA,Books & General merchandise,299,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
ec275b8c-fd2e-4757-9d87-4f8e8f31c0a8,Email,Refund Related,Refund Enquiry,Since 2018 se aj 2 nd time   delivery boy ne rude behave  .... I'm really very upset,a775ab25-2d3e-48c8-9998-94d295cc4d67,,01/08/2023 13:24,01/08/2023 13:29,01-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
a0a6d78d-b9f0-496d-9f23-1c0e713115aa,Inbound,Product Queries,Product Specific Information,,bd4c86ac-7546-4d68-8c97-444dfe924586,,02/08/2023 16:29,02/08/2023 16:33,02-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
11da4a1e-b18e-4f62-9813-37abce3e037e,Outcall,Returns,Reverse Pickup Enquiry,gud,e3701ee6-e3d6-4785-857d-052bf8629743,,02/08/2023 22:46,02/08/2023 22:50,02-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
da5b00b4-ec05-4418-80ad-bb9abab3612b,Inbound,Order Related,Delayed,Good jobs,36e6dd8e-b6d8-434c-9425-fd8d1326e5c0,18/07/2023 18:35,02/08/2023 16:15,02/08/2023 16:52,02-Aug-23,SIWAN,Electronics,2144,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
62e0082e-5ec7-440f-aa5c-3e25323170b9,Inbound,Order Related,Delayed,My issue has not been resolved yet and I am facing so much trouble for the same. I don't know why the executive has disconnected the call in between the communication.,464d9924-e3b3-4706-b5c7-5480dfd176d1,08/07/2023 21:13,01/08/2023 17:55,01/08/2023 19:22,01-Aug-23,KOLKATA,Electronics,3799,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
1e760150-bd61-48b7-bde8-690139feaea2,Inbound,Returns,Service Centres Related,,e7188f03-806c-4296-9c1b-c7321dad2f60,,02/08/2023 13:00,02/08/2023 13:05,02-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
30eb5bc0-0131-4c9f-964a-0930fa26b1b0,Inbound,Product Queries,Product Specific Information,,612fde50-639a-471b-b05a-e9e74ed44823,,01/08/2023 17:30,01/08/2023 17:45,01-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
7239b8d8-2458-451b-85d6-7cef5927ac8c,Outcall,Returns,Reverse Pickup Enquiry,,13221c1d-c83d-436a-838f-0315848d4a5a,,02/08/2023 09:43,02/08/2023 09:50,02-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
f10c920c-6766-4353-bff4-85ab07154f79,Inbound,Order Related,Delayed,,8678c62b-64c1-4395-b6f7-8b61a0626aec,,02/08/2023 13:21,02/08/2023 13:45,02-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
860ba209-360e-4d91-b889-d344acef234c,Outcall,Order Related,Installation/demo,,e5ebc138-98ed-4af6-b506-1f3619354d59,,02/08/2023 19:45,02/08/2023 19:56,02-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a131fe93-23fd-4708-9c3e-3ac30f360cc3,Inbound,Order Related,Order status enquiry,,956829a3-edca-4214-9344-7d7e79cdd6ce,,02/08/2023 15:21,02/08/2023 15:26,02-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
3183c0ac-e786-4514-8278-8bdac38aa78d,Email,Shopzilla Related,General Enquiry,"customer care high authority is very good and polite ,solve my problem in a good and effective manner, provide me accurate information about my quaries",8d04a3d2-5aab-47b0-a45b-4f6092a5ab6d,,02/08/2023 21:00,02/08/2023 21:09,02-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
36d1ed95-e3f2-4e71-a16a-32c3b951050f,Inbound,Product Queries,Product Specific Information,The agent was polite and helpful..,9b136cfd-8f25-4e94-bffc-da1febe520ac,,01/08/2023 19:39,01/08/2023 19:48,01-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
7427a970-24a0-4c9b-b14d-178f98801fc0,Inbound,Returns,Return request,Thank you for resolving my issues is your voice is amezing thank you  team ,5b296063-cc3e-4cf9-9e21-4dab86ce4384,,02/08/2023 10:08,02/08/2023 10:12,02-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
c869c460-2e80-4bac-bcb2-395a5e66cadb,Inbound,Returns,Reverse Pickup Enquiry,,a369ace6-7a7b-4468-a769-869de1131c60,,01/08/2023 06:18,01/08/2023 06:22,01-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
5101a49a-4524-4bb9-9600-6d2148089936,Inbound,Payments related,Online Payment Issues,,ee287d9d-3392-46db-96f4-789ae9288073,,01/08/2023 09:44,01/08/2023 09:45,01-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
8c5028b4-97df-4000-bc9f-41ef9e42fee5,Email,Returns,Reverse Pickup Enquiry,"It is very disappointing that one product that i was buy a product from   and   told me that they don't help me about the same, then what should I do, should I go to somewhere else for the help.This is not done, i will put a case against you regarding the same.",8c977a47-7c23-4e02-9a87-daee6bdfcf9f,,01/08/2023 15:58,01/08/2023 16:07,01-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
966249e2-c7b7-4ad8-9b28-cbfc8b600c5b,Inbound,Order Related,Installation/demo,Not resolve my problem,3bf14c9b-9f0a-41ac-80a0-cfe023b294b2,,01/08/2023 19:42,01/08/2023 19:50,01-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
322e7eeb-65c9-4d38-bf40-e2119c474d99,Inbound,Cancellation,Not Needed,,e0503a01-e4bd-4012-9e82-09b4d8a9e057,,02/08/2023 01:41,02/08/2023 03:34,02-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
c443c2cf-f4fa-4cb1-b048-8ee6f75c2c04,Inbound,Returns,Wrong,Very bed experience from Shopzilla,2cfdc83c-d885-4697-8f0c-6624b2fb2d83,11/07/2023 09:21,02/08/2023 14:38,02/08/2023 16:34,02-Aug-23,RAJKOT,Electronics,1599,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
1b8abce2-0992-412c-932a-cd897ca56c78,Outcall,Returns,Fraudulent User,,c64a943a-1ef9-49e6-90f0-3abd3520cc32,,02/08/2023 18:57,02/08/2023 19:10,02-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
255a267d-fd70-40bf-a1ce-dc0a0d0b2926,Outcall,Order Related,Order status enquiry,,55cecf42-3534-4938-82d8-535be4e7613a,,01/08/2023 15:59,01/08/2023 16:02,01-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
0ed0bcaa-e7a0-4909-aa36-ee78f6d92a26,Inbound,Returns,Fraudulent User,No,a1374e3c-0605-4fb3-8e72-05498a2984a5,,01/08/2023 21:23,01/08/2023 21:23,01-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
17ac536c-1f3f-4458-9334-125c7f57e13c,Outcall,Returns,Reverse Pickup Enquiry,,a11e7147-1f86-4a62-8855-f619da96a7e7,,02/08/2023 09:37,02/08/2023 13:28,02-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5931a99e-e6f6-4cf8-ba63-050ca37d26bf,Outcall,Returns,Return request,,1a3ef620-2aff-4f14-99ba-2045f7c17d2b,,02/08/2023 19:03,02/08/2023 19:07,02-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
118293e8-c7c7-40bd-b3b6-cb6552acb01e,Inbound,Returns,Service Centres Related,,3359696e-550c-48de-a03c-8bcd08629651,,02/08/2023 19:24,02/08/2023 19:30,02-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
8def3480-24ae-46cf-89bc-840885215009,Inbound,Returns,Reverse Pickup Enquiry,Worst experience ever ... just giving same answers and giving next date,b3da73c9-2b6c-4256-ba38-1be717bfcfd4,09/07/2023 17:06,02/08/2023 16:03,02/08/2023 16:12,02-Aug-23,ALIBAG,Electronics,1799,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,1
f53c78a2-85eb-4f37-84b8-9c5fb4d2d654,Inbound,Returns,Return request,,26eb5765-6051-4490-a6f5-bfed87f1638d,,02/08/2023 07:58,02/08/2023 08:02,02-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
1d895afa-581c-432d-8fb8-e9bcbfee4f0a,Outcall,Refund Related,Refund Related Issues,,0330429d-398b-4d99-8ac4-99f747937b58,12/07/2023 20:38,02/08/2023 11:56,02/08/2023 11:57,02-Aug-23,INDORE,LifeStyle,1263,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
e8a5e4a8-eae3-407c-b6f3-e22731b0c01a,Inbound,Product Queries,Product Specific Information,,a6e4f756-ef85-4ba6-9072-6e85fec7419e,,31/07/2023 15:36,01/08/2023 11:15,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
31aae9b3-77b0-4c0a-8fcf-43ffcb27b2de,Outcall,Order Related,Order status enquiry,,530e7968-da4b-43ea-9d2a-c8edc261709d,,02/08/2023 09:01,02/08/2023 13:05,02-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6baa57d7-0b63-43d7-afe7-ea5f5e7a4d80,Inbound,Returns,Reverse Pickup Enquiry,,ca8ed1a8-4f63-4523-8b9d-20f1ba7cd3ab,,01/08/2023 18:19,01/08/2023 18:20,01-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
35cbd0cf-9238-4704-9eac-176793884327,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,b63bd31c-ee20-4677-a088-8c3d39f03c81,,02/08/2023 16:52,02/08/2023 16:54,02-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
4fbffa1a-39da-40f3-8257-523bff0363d3,Inbound,Returns,Return request,,6dc51600-2e86-4164-88ad-0425739a2ec3,,02/08/2023 18:23,02/08/2023 18:32,02-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
6741fcdb-48dc-4b20-bfd9-939cfef3fdb5,Inbound,Returns,Missing,Shopzilla is very poor service provider ??,1363ba61-276a-4305-b8a0-b0fff1dd36d5,21/07/2023 15:07,01/08/2023 12:35,02/08/2023 10:50,02-Aug-23,TIJARA,Electronics,1499,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
036a1a2a-fcb6-40a6-9aa9-bf743e490b65,Inbound,Returns,Reverse Pickup Enquiry,,d6fd1a22-2a04-4996-91dc-3b3c648c64ca,,02/08/2023 22:24,02/08/2023 22:26,02-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
e17beb8d-fa15-49f0-9b02-f7e39d3a1b7b,Inbound,Returns,Fraudulent User,5,2b1b2158-525c-4466-8c81-58fd7f95f3a4,,02/08/2023 19:54,02/08/2023 20:23,02-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
826c1fe0-6363-49f4-ba06-bbd2262016f7,Email,Refund Related,Refund Related Issues,Good ,969a2ae9-e33f-4551-bdbe-208140bdc2a0,15/07/2023 22:07,02/08/2023 17:46,02/08/2023 17:51,02-Aug-23,BANGALORE,LifeStyle,799,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
7b27e6db-6706-4436-bdb4-6719c43bf214,Outcall,Order Related,Order status enquiry,,bcdb9611-6134-4fcf-955f-bb6f478811b5,,01/08/2023 11:07,01/08/2023 11:20,01-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a422a92a-2826-4080-b990-44153ae8197e,Outcall,Shopzilla Related,Other Account Related Issues,,cddd4d78-b9b8-4aed-83ad-0692047dd821,,02/08/2023 09:30,02/08/2023 17:58,02-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,1
f9029726-3a07-4b87-b793-b3e0ff44cd68,Outcall,Product Queries,Product Specific Information,,1e3e6dbe-9f5a-46b0-9ed4-793d8c035729,,02/08/2023 11:33,02/08/2023 11:42,02-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
85c30784-0380-49e1-803c-33c034790de4,Inbound,Product Queries,Product Specific Information,Thank you ??,a323ea40-b235-4f9d-b735-3001cde030ba,,02/08/2023 21:28,02/08/2023 21:31,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
41b9969b-f99f-430c-b5de-75ea9969b695,Inbound,Payments related,PayLater related,,a5bed82f-e76f-4862-984e-e16666b49a09,,01/08/2023 11:39,01/08/2023 11:41,01-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
52c42adb-8727-405f-b41b-cdeff437e12d,Outcall,Returns,Return request,,d2b6fc5f-ea0a-420e-b56f-01a8ad5ef231,,01/08/2023 13:12,01/08/2023 13:16,01-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
86264cf7-1029-4944-b090-c0ea555b5e0a,Inbound,Order Related,Customer Requested Modifications,,9597f388-036c-4e8b-8933-2fa75a861ce0,,01/08/2023 14:10,01/08/2023 14:11,01-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
0d87e72b-bdb4-41b0-b36d-1dab1f20de81,Outcall,Returns,Fraudulent User,,149b13cc-ef06-417a-8dc0-ffd0c96bd3fc,,01/08/2023 18:24,01/08/2023 18:26,01-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
877066c1-1e74-4375-9d42-bf69a5cef24f,Inbound,Cancellation,Not Needed,Very bad service ,e126f6b1-7162-4409-89e0-13998bd5b223,,02/08/2023 20:50,02/08/2023 23:28,02-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
d156f57d-fdb4-4a3a-9e93-cb6e47884d8e,Outcall,Payments related,Payment related Queries,Good ,5b02db54-7dd8-4d2c-be0f-21908116aa48,,02/08/2023 11:42,02/08/2023 11:42,02-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
fd505f31-36a4-4b8b-bbf3-da7a52edc6c0,Outcall,Returns,Return request,Best customer support ??,6aa7c5e3-516b-4514-a9d8-1f1e75cc099f,,02/08/2023 13:34,02/08/2023 16:54,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
f2adc935-257e-411a-a29d-3054be1667e6,Inbound,Feedback,UnProfessional Behaviour,Delivery boy begs always extra money while delivery the product.,4178773a-31f4-41df-a8ac-d4b1c4fc48d5,,01/08/2023 16:34,01/08/2023 16:42,01-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
66dab4f3-243d-455f-b088-3e4b972102bd,Inbound,Shopzilla Related,General Enquiry,,cba39607-1cdb-4473-be01-0ae0fdcaaeee,,01/08/2023 11:02,01/08/2023 11:07,01-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
663c87ea-e8d4-4bc2-9d45-0040caae4ebf,Inbound,Returns,Missing,,b19f531d-0484-4515-b570-c37ac35f0d2e,,01/08/2023 16:09,02/08/2023 13:49,02-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
419fdd2b-fcfe-40a8-a9c9-35df4b3717f7,Inbound,Payments related,Wallet related,,7329b89d-2494-4fcb-8e29-9f123176dd69,,01/08/2023 17:14,01/08/2023 17:18,01-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a02ba7f7-4e60-426d-b7a8-674260d557e1,Outcall,Returns,Reverse Pickup Enquiry,I need to return the product which i received on july 1 and request a return the same day and not yet done by you,1b29c902-1dd7-4c31-885e-76c7e4bc3aef,,01/08/2023 17:31,01/08/2023 17:35,01-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
2ad8a1ae-2e6f-4e1c-8d4f-123b5df6ca80,Inbound,Returns,Reverse Pickup Enquiry,,bbaf73bf-52f6-41f5-a19c-586939f014f2,,02/08/2023 11:55,02/08/2023 11:58,02-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,3
8bc4488c-1606-4eae-b8a9-ea0f084d3997,Inbound,Order Related,Delayed,,1f413828-86d6-4cca-899a-3bc1374c168d,,02/08/2023 15:48,02/08/2023 15:52,02-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
331d1ce2-c3dd-4793-b0be-ad49e5d2e025,Outcall,Refund Related,Refund Enquiry,Refund not received ,d4e12071-1722-4aa9-a4d9-ae12e7e00ffa,16/07/2023 04:33,02/08/2023 10:51,02/08/2023 11:00,02-Aug-23,RAIPUR RANI,LifeStyle,1014,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
7176c350-8f97-4d96-b0fe-cbb6aaa00c36,Inbound,Order Related,Order status enquiry,,b4641699-3d7d-44d2-bc3e-ed4253753136,27/07/2023 06:23,02/08/2023 05:38,02/08/2023 06:36,02-Aug-23,TINDIVANAM,Books & General merchandise,808,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
6f086c71-ccc2-4b10-98ef-70be08b4fa10,Inbound,Order Related,Delayed,Very bad behaviour ,9719d576-e9a5-43c5-b970-bf33c9a58886,22/07/2023 17:13,01/08/2023 06:53,01/08/2023 08:14,01-Aug-23,GOPALGANJ,Furniture,475,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,1
b267d382-bc9e-423d-bdb0-6343878fab2a,Inbound,Refund Related,Refund Related Issues,,89f1e58a-dcfe-4335-be37-b588e36f2dae,,01/08/2023 10:51,01/08/2023 10:53,01-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
a1cd88e0-a6c0-4fb8-bdac-fff5d1c84631,Inbound,Returns,Return request,I want pick up your product very soon and refund my hard-earned money,412b24a9-8882-4143-a09e-735bbdd5ada0,,01/08/2023 18:52,01/08/2023 18:54,01-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,3
40b6c952-1ee1-43d0-8a80-44336df902b6,Inbound,Shopzilla Related,Shopzila Premium Related,,f5b1f274-e97d-4162-82da-86a4636d880e,,01/08/2023 23:26,01/08/2023 23:27,01-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
7c18644c-3ada-46d1-81f4-0e6ef53c8d13,Inbound,Returns,Reverse Pickup Enquiry,,bd41c1ef-19f3-4e61-843e-2bbe129ffbe7,,02/08/2023 13:32,02/08/2023 13:33,02-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
6e376cc3-fca0-46f4-b8c6-bead0e4f09dc,Inbound,Returns,Reverse Pickup Enquiry,"Sometimes i felt i am talking with some startup company, that has so many loopholes, Customer service people shows that they dont know anything and backend team is like a Govt Employee in some Govt Bank. I dont know how many times i have to call you guys for the same issue. Shopzilla future is very dark, better learn from SuperBuy or  , how to handle and fix the issue on time.   You ",d5876e60-fa31-4643-91d8-e05aab61221e,21/07/2023 05:02,01/08/2023 06:44,01/08/2023 06:45,01-Aug-23,NEW DELHI,Home,3999,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,1
668e955e-3fad-4797-8aef-fb0a3997089c,Inbound,Cancellation,Not Needed,Very good ,d3104b96-fce4-4090-87d2-8b6870b6448d,26/07/2023 10:14,01/08/2023 21:19,01/08/2023 21:24,01-Aug-23,VEDASANDUR,Books & General merchandise,196,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
556a06f0-1f44-4c3c-bb32-4d40954af35a,Inbound,Order Related,Invoice request,Nice delivery,e940cfb8-7be6-4435-97a7-21d1cd668c81,,01/08/2023 14:15,01/08/2023 14:21,01-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
897f8a76-3ddc-4169-922e-ae85beb19a74,Inbound,Returns,Reverse Pickup Enquiry,Good customer support ,5cf7e591-2c56-4eda-b3e2-07a09d5e625e,,02/08/2023 07:56,02/08/2023 08:00,02-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
45675872-1473-4a55-87a8-37f909b1ce01,Inbound,Order Related,Delayed,,581a564d-6fc4-459d-923d-50b10ca564f0,,02/08/2023 18:06,02/08/2023 18:28,02-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
f5e72add-2f7f-4fea-9c3b-e7e10adfc79d,Outcall,Order Related,Customer Requested Modifications,,b1aa449e-c9c4-45e8-b89c-b8a0d90ec0b1,,02/08/2023 18:23,02/08/2023 18:30,02-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f738ddb0-905f-4d99-a54b-c68d755f3e6c,Inbound,Order Related,Order status enquiry,,f0093b5c-9d2a-48dd-a6b1-e3bd0fa81809,,02/08/2023 20:13,02/08/2023 21:40,02-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a2544b1a-5405-4a5c-b4e4-bbe670d1bbce,Inbound,Shopzilla Related,General Enquiry,,b31a5e03-2243-4b57-85d1-3adadec262ff,,01/08/2023 18:00,01/08/2023 18:01,01-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,1
2781589b-a394-4011-93ec-b560d6601b18,Inbound,Returns,Fraudulent User,,ebc60cbb-7e23-4423-aacd-d6020d6a2bf0,,01/08/2023 20:04,01/08/2023 20:05,01-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
6e746757-73fe-4ff2-a766-d9efb154791b,Inbound,Returns,Reverse Pickup Enquiry,,bc7e9c17-832c-4954-a1ee-c46de0ef817b,,02/08/2023 18:45,02/08/2023 19:09,02-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,1
28fde729-de63-44ad-943a-f1330f4c0e9c,Inbound,Order Related,Delayed,,bba54396-93a1-4e91-9329-4bef53e968b8,27/07/2023 20:08,31/07/2023 21:44,01/08/2023 23:41,01-Aug-23,NEW DELHI,Mobile,13999,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
1f7cbd77-07ce-4a7e-85ba-415dc9aeee91,Inbound,Order Related,Invoice request,,a36c9b07-c565-4717-9e97-072315b9f39c,,01/08/2023 21:18,01/08/2023 22:01,01-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
f591021a-96bd-42e9-a78b-2e31d15080d0,Inbound,Cancellation,Not Needed,,b0b83b2d-ec2c-4d9b-9ca4-50e2a63fabb2,,02/08/2023 00:59,02/08/2023 01:01,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fccedeff-1e35-4285-8eaf-4e00380dfcf7,Outcall,Returns,Fraudulent User,Good,124f7ec5-d1d0-4481-9ec5-49bce895215c,,02/08/2023 11:01,02/08/2023 11:06,02-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
8d8f4bd8-e520-46f5-b808-7480574bf10c,Inbound,Order Related,Order status enquiry,,251ab605-da42-46e5-b370-aa1a84792983,28/07/2023 22:30,01/08/2023 02:34,01/08/2023 02:34,01-Aug-23,MANDI,Mobile,23490,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,3
35da6501-6403-40d2-9410-05daac7b5ccd,Inbound,Returns,Return request,Please make changing of registered mobile numbers much simpler. Not everyone has access to old phone numbers. ,c2c32627-78be-42dd-8ef5-854bbffa3d77,18/07/2023 19:50,01/08/2023 14:55,01/08/2023 15:53,01-Aug-23,KOHIMA,LifeStyle,739,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
523dbd09-28f5-49bc-834b-a65acfd954d3,Inbound,Shopzilla Related,Signup Issues,,a170766c-14ed-4543-87d2-e83ff70dcda7,,01/08/2023 08:36,01/08/2023 08:37,01-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
383fd2d0-8cb6-49cc-902d-a57152731bbd,Inbound,Order Related,Order status enquiry,,5ca090da-8c58-44a3-a7db-d1440049b1e0,,01/08/2023 19:17,01/08/2023 19:17,01-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
00678dee-26aa-4fb4-9553-af1abd6cd947,Inbound,Returns,Reverse Pickup Enquiry,,042b4179-a1ff-4a85-95d4-092dbd6ccaa2,,01/08/2023 19:45,01/08/2023 20:16,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
82fbc8f2-ed01-4862-a665-1464bdc76e5a,Inbound,Returns,Reverse Pickup Enquiry,,b36c56d0-1ac6-4993-894e-1d72f46de1d9,,02/08/2023 09:48,02/08/2023 11:01,02-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e81f4fc5-9104-4500-b07a-85882b05b841,Inbound,Returns,Reverse Pickup Enquiry,,007ae238-0b88-45d7-891a-5b2f3cd11e92,,01/08/2023 11:38,01/08/2023 12:11,01-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
431b2321-fcc8-49b4-9d1b-c9a6bbf4478c,Inbound,Returns,Return request,"Ensure to enforce policies that panelize sellers who don't list their products properly, incorrect description or misleading images",c6bbc64a-0248-4a59-a034-df17e078f883,,02/08/2023 20:13,02/08/2023 20:14,02-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c7b1e9a6-c22d-4bf0-a1dd-75e9e64e4f52,Inbound,Returns,Reverse Pickup Enquiry,my issue was not resolved from past 15 days,d041c8c4-97f0-4fdb-b03e-762738f905a8,13/07/2023 16:39,02/08/2023 17:27,02/08/2023 17:56,02-Aug-23,BANGALORE,Home,2000,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
dc9adaee-1f27-4410-9a7e-816defa238a0,Outcall,Order Related,Order status enquiry,,f64d63b7-5e13-47da-b7a2-6314a3108d35,,01/08/2023 09:53,01/08/2023 09:54,01-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
34c59eb0-2944-4901-90d0-aca2f5ebd06a,Inbound,Returns,Missing,,7cfea83b-43eb-4b6e-aab3-89fdd29d9a5d,,01/08/2023 11:08,01/08/2023 11:12,01-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
14ef6cfa-f828-45dc-b807-124e91ea99ab,Inbound,Returns,Service Centres Related,,3bb45c25-bdf9-4e16-8942-345f3d8938eb,,02/08/2023 12:39,02/08/2023 12:41,02-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
9fe188a7-b1ff-44cb-b6a4-222a1f1fdfac,Inbound,Feedback,UnProfessional Behaviour,,987516e2-eef1-44d3-94e4-afa9c8036ff5,,02/08/2023 14:40,02/08/2023 20:34,02-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,4
a53cf794-ea10-440f-a765-60a1797e8b47,Outcall,Returns,Fraudulent User,Thanks for your support ?? ,d32bd3ed-ad28-4c78-9dec-f04f3a90ed79,,02/08/2023 16:36,02/08/2023 16:39,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
d0e2991d-2465-447f-9c1b-c1e51286e7dd,Inbound,Returns,Return request,Thanks for slove my problem nd customer service also good ,4ad842da-88fc-49cf-a5ba-0e7ae686ac93,,02/08/2023 20:24,02/08/2023 20:37,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
5c7c284f-d63e-46ca-bcb8-e1cf117f56eb,Inbound,Order Related,Delayed,,cfa7dcdc-082d-4d0a-a255-85c4d0e741bd,,01/08/2023 10:06,01/08/2023 10:08,01-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d4b9324a-6f10-4976-b104-2650eeeab8a3,Outcall,Returns,Reverse Pickup Enquiry,,a8ec03ba-0832-4b2d-98f2-97c29fdd6e9c,,01/08/2023 14:57,01/08/2023 14:58,01-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
f60850aa-5e37-4a8d-9539-79635f9681ea,Inbound,Returns,Return request,,2831e9b8-e72a-434c-80af-6d6198e99cf1,,02/08/2023 21:01,02/08/2023 21:06,02-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
cfd8bf40-b9fa-4030-bf72-f838add5cfce,Inbound,Product Queries,Product Specific Information,,6b69392d-884b-47fd-84ab-a8e0c49705f3,,02/08/2023 21:35,02/08/2023 21:37,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
087fcf17-974c-4bdc-bd3c-a92fe719a4aa,Inbound,Returns,Wrong,,9cecf620-ceb3-4a25-b245-c6cfe8cbcba3,,02/08/2023 22:03,02/08/2023 22:04,02-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
085e272c-991c-4bf2-bba6-ab9eb324ae39,Inbound,Order Related,Delayed,,8a893805-59c5-4f1b-adde-4cf0134b78a4,,01/08/2023 17:06,01/08/2023 17:08,01-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
98a096e6-1c0a-4171-94c1-1dbd55ab034f,Inbound,Returns,Missing,,c7b517f8-c6b2-421c-8dc3-7006bb4de421,,01/08/2023 17:14,01/08/2023 17:15,01-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8cefae8d-1c89-4f47-8edf-1ff354285016,Inbound,Refund Related,Refund Enquiry,,f0f45e1d-7fa0-48c1-afd2-288e20dc2e3e,,02/08/2023 00:12,02/08/2023 00:15,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f03486fe-df15-41ea-869c-5404c2a1a89f,Outcall,Returns,Reverse Pickup Enquiry,,21ed065e-ca7a-405d-ad9b-f03b8190f151,,02/08/2023 11:38,02/08/2023 11:49,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,3
be78b279-0c06-4105-af27-5378937f1b60,Inbound,Returns,Reverse Pickup Enquiry,,90eeb55a-e63d-4e64-b53c-c548da041b84,,02/08/2023 19:07,02/08/2023 19:37,02-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
81d68a54-cfa3-45d6-87fa-98906db63a5a,Inbound,Returns,Fraudulent User,Very nice excellent. ......,cdfd33d6-cb73-468d-b06e-c01e006b6604,28/07/2023 21:16,31/07/2023 18:35,01/08/2023 14:34,01-Aug-23,JHANSI,LifeStyle,1311,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
a3656c6f-ee47-4465-8d05-689d039078c8,Outcall,Order Related,Installation/demo,Nice ,47eaf534-9c09-4026-b607-6edb7d8bd78e,02/10/2022 19:48,01/08/2023 00:22,01/08/2023 00:23,01-Aug-23,SHAJAPUR,Electronics,1699,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
8647478a-5255-4ebb-99f0-27c234ea6512,Inbound,Returns,Reverse Pickup Enquiry,Happy with Shopzilla Shopzilla and customer service.,e758ddbf-76ce-4117-8d21-0ae9112d6ab3,,02/08/2023 16:00,02/08/2023 16:16,02-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fb02247e-9743-4d01-9540-66068b9392bb,Inbound,Returns,Reverse Pickup Enquiry,,d8f71f69-2ea1-4b0f-bf6e-1f53e029bb62,,02/08/2023 19:40,02/08/2023 19:41,02-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
52bfca8b-6c5b-4082-a82f-67d81ae93053,Inbound,Returns,Fraudulent User,,73af6e75-404c-4cae-9fde-808704beb74a,,02/08/2023 23:10,02/08/2023 23:22,02-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
4af37c85-1609-41e1-b50e-d9edee84d8e0,Inbound,Order Related,Order status enquiry,,297d5290-4e06-40cc-8c08-7f5f2c9a1b52,,01/08/2023 11:22,01/08/2023 17:16,01-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
ec8f0dd8-26b4-4643-bea1-333f49489454,Inbound,App/website,App/website Related,,25a4a05a-76c6-453c-a981-92a2b1ee2945,,01/08/2023 16:00,01/08/2023 16:35,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
f0299de2-f1f8-42de-ade7-e8d3edd56355,Inbound,Returns,Service Centres Related,,9e19e7e4-dc72-4307-86c6-c9d6a5dd701b,,02/08/2023 14:14,02/08/2023 14:17,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1a496d59-de4d-4842-81d0-fa474dc07a8e,Inbound,Order Related,Order status enquiry,Order is not delivered today ,f05b5279-8be6-4c16-8093-8a5e3753c29c,,02/08/2023 20:54,02/08/2023 21:00,02-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
92a6a6d3-f1bf-44c7-beb7-9fdcd32ba36c,Outcall,Cancellation,Not Needed,,3e244d14-3700-4341-a49b-bfa3db5e723d,27/07/2023 01:30,31/07/2023 11:58,01/08/2023 10:03,01-Aug-23,,Mobile,29999,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
2ac8b64d-2b33-42fe-94a1-dad5914de639,Outcall,Product Queries,Product Specific Information,,59c5fd5d-12f3-48d1-8786-114e7464297e,,01/08/2023 11:25,01/08/2023 11:27,01-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
4f5bbf42-297e-4750-b5e6-d54a7d9d5c4b,Inbound,Returns,Reverse Pickup Enquiry,,9e6bb44a-8f15-4d9c-910f-d0303c530710,,01/08/2023 17:48,01/08/2023 17:52,01-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ad0002d3-2c69-4a61-b559-6abd2026147d,Outcall,App/website,Issues with Shopzilla App,,0a7d5371-1b99-4e31-824b-43c20e8e5c1c,,01/08/2023 18:38,01/08/2023 20:04,01-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
4e438f30-20de-491f-a101-b1c53d41f9e2,Inbound,Returns,Wrong,,600fc75e-54ee-495e-957c-f28bc90b6923,,01/08/2023 22:49,01/08/2023 22:51,01-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f8613409-1ffe-410a-a8cd-40f9fea1526d,Outcall,Payments related,Card/EMI,Nothing resolved ,50e6359f-7aec-46e0-8a3e-ff2d0502b6b6,,02/08/2023 09:46,02/08/2023 12:34,02-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
3fb4d34c-14dd-4d77-a3e1-1ed0104087b6,Inbound,Returns,Reverse Pickup Enquiry,Very good consultant ??,e8c6ffbe-6e6c-4447-9b38-e30328f72b6e,,02/08/2023 12:32,02/08/2023 12:40,02-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
7381393e-4f26-4829-af7e-e249aad34150,Inbound,Refund Related,Refund Related Issues,,5c13f6c1-f1c8-49bb-bdb5-2bdedaa9df45,26/06/2023 11:22,02/08/2023 22:51,02/08/2023 22:54,02-Aug-23,BALUGAON,Electronics,157,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
d8c23280-185c-462c-9531-2c51de6c2236,Email,Cancellation,Not Needed,,0d5dc1d7-17f3-4d93-9278-a8b0b73bad89,29/05/2023 13:31,02/08/2023 10:17,02/08/2023 10:35,02-Aug-23,SILCHAR,Books & General merchandise,43,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
653c7fbc-9e8b-4487-bd9d-042b1543fea4,Inbound,Order Related,Delayed,,54e7e621-6aa2-462a-b678-1fb51960ab5d,21/07/2023 22:27,01/08/2023 21:22,01/08/2023 21:23,01-Aug-23,JAMNAGAR,Home Appliences,3450,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
c99c399f-3c97-47ee-9ced-c1b4a5cd1cee,Inbound,Order Related,Seller Cancelled Order,Good experience ,563afd2b-df3d-4c3c-8b17-0e6427148d89,,01/08/2023 13:40,01/08/2023 16:29,01-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
5b24661c-12c5-43a6-bdb1-6b821bd0e5d7,Inbound,Order Related,Order status enquiry,,fe1bae1a-9003-4c58-8277-e7e60e95c05e,,01/08/2023 16:09,01/08/2023 16:32,01-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
dedc1e17-5d04-4c5c-b767-c902a2f8e1af,Inbound,Order Related,Installation/demo,Nope ,dba3e5d2-d32b-4254-a5b1-f7dac1635778,,01/08/2023 23:37,01/08/2023 23:44,01-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
baf143fb-4f17-4a68-a296-b348c3823b2a,Inbound,Order Related,Installation/demo,Nyc,822d0573-f3b0-4d07-bb46-5b58bc56fb77,,02/08/2023 21:14,02/08/2023 21:15,02-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
0f9d6f49-7c41-47f1-ade2-9e543801343c,Inbound,Cancellation,Not Needed,Thank you ,c222f97e-369c-49ba-b27c-e9e25725ab1e,14/07/2023 00:45,02/08/2023 09:08,02/08/2023 09:39,02-Aug-23,BANSWARA,Electronics,1499,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
43385598-978d-4b9e-9e28-4d4d5c100bc9,Inbound,Order Related,Delayed,,b56ade80-4090-4f63-8455-efc8bb76c4ed,21/07/2023 08:20,01/08/2023 20:17,01/08/2023 20:18,01-Aug-23,HYDERABAD,Books & General merchandise,289,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
7162c8bb-1412-4f8f-8cc6-16236deca332,Inbound,Order Related,Installation/demo,,90022199-0af9-4873-aa24-74b5437c8704,05/07/2023 21:09,30/07/2023 23:57,01/08/2023 22:49,01-Aug-23,JODHPUR,Electronics,1299,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
1c83398f-fb5f-4bdc-b98d-410d8f526e3d,Inbound,Returns,Reverse Pickup Enquiry,,52511851-975d-4eaa-991f-8ac4beb7a682,,01/08/2023 20:20,01/08/2023 20:21,01-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e2e65309-f311-48cd-bf1e-42e60102b242,Inbound,Returns,Reverse Pickup Enquiry,,cdceb29d-db65-4857-b9cb-02d1599a1b10,,02/08/2023 11:11,02/08/2023 11:16,02-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
0587f7b1-3463-4d0e-8f28-27795063493e,Inbound,Order Related,Installation/demo,,821d093a-c19a-4f77-89ac-474886756529,,02/08/2023 13:01,02/08/2023 13:03,02-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,4
b558ca59-a9db-458a-9139-692805e67675,Outcall,Returns,Reverse Pickup Enquiry,,149b9843-8178-47d6-9b5a-944e794e61d7,,02/08/2023 18:51,02/08/2023 19:49,02-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
c6419935-cd28-4387-84f0-83e5e3276142,Inbound,Order Related,Order status enquiry,,41425430-0d2a-47f1-a3e3-56c06d3bab89,24/07/2023 20:57,01/08/2023 10:52,01/08/2023 10:59,01-Aug-23,PUNE,LifeStyle,499,,David Smith,Nathan Patel,John Smith,>90,Split,5
5e38b425-de30-421a-86ac-b82861047671,Inbound,Returns,Technician Visit,Please provide genuine product to your customer thank you ??,8936d03e-8739-4c56-b142-7785d5cd869f,,01/08/2023 18:42,01/08/2023 18:44,01-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
66890245-5186-498e-a59d-137e4b8a8a73,Inbound,Order Related,Order status enquiry,,7de67533-b98c-4eb2-a181-50dcecb67d25,,01/08/2023 19:36,02/08/2023 08:29,02-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,1
3cd1efa7-f19e-4a0f-8f9b-1da5b3c154f0,Inbound,Cancellation,Not Needed,This is good person ,b8800389-cfe1-4e44-9b8c-7313268a0080,,01/08/2023 20:39,01/08/2023 20:44,01-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
c0c878b1-f9ae-45d7-97db-fe02b8ba10f5,Inbound,Order Related,Delayed,,5220ad57-3200-41a6-a909-f2f289e3c84d,,01/08/2023 21:51,01/08/2023 22:15,01-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
459bb2f1-da21-43e2-be16-3840d894fd2c,Inbound,Feedback,UnProfessional Behaviour,,a20112ad-78fd-4ea7-8f16-10a8c9c1429a,14/07/2023 21:28,01/08/2023 12:28,01/08/2023 14:15,01-Aug-23,TULSIPUR,Books & General merchandise,312,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
3e52340a-e7c6-445b-bdba-64835bf5ce35,Inbound,Order Related,Order status enquiry,No need.very poor in supporting the customer ,6f5e9be9-f0c7-451b-8ef3-d89a31cc5c83,28/07/2023 07:46,02/08/2023 18:10,02/08/2023 18:23,02-Aug-23,GOLAGHAT,Books & General merchandise,42,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
039085ce-045c-4a22-afc9-b565ac8a0d26,Inbound,Cancellation,Not Needed,Very highly appreciated by the care &the same full support your better experience for the customer ,69012403-bfb0-49a4-a82c-c5ef9bda663f,,01/08/2023 23:16,01/08/2023 23:36,01-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
43690e69-944d-42ab-9565-24114ae51f3e,Inbound,Product Queries,Product Specific Information,Recieved wrong product. Not able to return,eb554c44-88a6-4a21-9511-d041cd625caf,,02/08/2023 18:52,02/08/2023 19:30,02-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,3
38037fa6-7a0e-4e21-90df-2c41f8bbe781,Inbound,Returns,Reverse Pickup Enquiry,No manners ,289dbafa-473e-48c8-acbd-f9b59098cf0e,20/07/2023 00:05,02/08/2023 12:53,02/08/2023 12:54,02-Aug-23,THANE,Books & General merchandise,99,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
e5d443ea-e0c8-4aa0-8152-8efa9f10dab8,Inbound,Returns,Missing,,3d7b9cb3-f9f9-4a26-8cd1-1578ed10bbea,20/07/2023 17:44,01/08/2023 19:41,01/08/2023 19:42,01-Aug-23,BHOPAL,LifeStyle,329,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
ca7f8af9-5637-4a9e-b560-434d598c5b6d,Email,Returns,Reverse Pickup Enquiry,,35df955e-a890-4b37-a740-a1c9501e8334,,01/08/2023 13:34,01/08/2023 22:09,01-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,1
f44460d2-befa-47cb-838b-44f9c5a28ceb,Outcall,Returns,Fraudulent User,,5b91d280-2ef1-45ff-bd4c-d4c9233244f0,,01/08/2023 12:55,01/08/2023 12:56,01-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
b60a84da-e677-4af5-83d3-ba1b1af5c152,Inbound,Returns,Return request,,9aa59eea-75db-42f9-933b-72387290c083,29/07/2023 14:47,02/08/2023 21:01,02/08/2023 21:04,02-Aug-23,KOLKATA,Electronics,999,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
4418b7f6-ea65-4dba-a89e-0cef87715162,Inbound,Order Related,Order status enquiry,Delivered the product on time,53cfcf0d-d4ed-469d-b501-1a79d91dbbc5,,02/08/2023 12:00,02/08/2023 12:01,02-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
20605ae9-a93a-4bdd-b4aa-a2acc2ccbfcd,Inbound,Returns,Exchange / Replacement,,fe44a27f-b551-408e-be43-37216b9b73f6,,01/08/2023 14:48,01/08/2023 15:19,01-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
4bdee79e-a1e0-4b51-a972-89bd71ed7c61,Inbound,Order Related,Installation/demo,,3d72b16c-5a06-4f6a-91d3-3002a1aa46f1,,01/08/2023 19:54,01/08/2023 19:56,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
46190e7b-c571-4f89-a190-32046faf4ee8,Inbound,Product Queries,Product Specific Information,,8ab0bdbb-1c2d-436c-b2f8-5aa36a519e94,,01/08/2023 08:02,01/08/2023 08:09,01-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
1e624a84-62c9-4f77-8908-faffa4b9afdc,Outcall,Returns,Fraudulent User,,e55bb23f-21ee-4116-8bae-4c1271956f56,,02/08/2023 10:54,02/08/2023 10:56,02-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
24cf5a7d-0656-4be0-ac44-e8d93fe8f0d0,Inbound,Product Queries,Product Specific Information,,89b11317-bffe-4986-aad4-8c404092d138,,01/08/2023 09:47,01/08/2023 09:53,01-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
3d93e213-5ef7-44a0-b573-a1db6302c772,Inbound,Payments related,Wallet related,Thank you mam,457fe54c-05cb-4e79-83c4-66f50d68ca01,,01/08/2023 18:09,01/08/2023 19:58,01-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
a9783790-f9a8-4b09-9871-4d97bd4dac94,Inbound,Order Related,Installation/demo,,de2d49e3-c7e3-4aea-be9d-8e06a4e665d9,,01/08/2023 21:25,01/08/2023 21:35,01-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
417a1f6b-1e94-4af2-ac23-10b1560cc66e,Inbound,Order Related,Seller Cancelled Order,,a9b07818-ea42-41c1-8aac-ccc6f6139b4f,,02/08/2023 09:36,02/08/2023 11:01,02-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
2181e5ce-4558-48bc-90b2-190252b02097,Inbound,Returns,Reverse Pickup Enquiry,Very good ,a62d3e88-c4b6-4f7d-a327-6cf87634e629,17/06/2023 16:06,02/08/2023 00:34,02/08/2023 00:43,02-Aug-23,GANGAPUR CITY,Home Appliences,1599,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
01426514-f345-4065-8936-1e6f5b705a66,Outcall,Order Related,Delayed,,599c278a-2f5a-448a-84ee-fe11eb9c908e,26/07/2023 20:17,02/08/2023 19:57,02/08/2023 20:01,02-Aug-23,RUDRA PRAYAG,Books & General merchandise,349,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
a1cc13f4-08e4-4e18-afc9-d215befe967f,Inbound,Shopzilla Related,General Enquiry,Nothing ,ee54e3b4-9c0c-4019-a045-768e154005b9,,01/08/2023 09:56,01/08/2023 10:01,01-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
af8b399f-be0f-4d50-99d6-a0f834cf8c95,Inbound,Product Queries,Product Specific Information,,8bcf8160-4685-4a14-af78-c78d5218a6f2,,01/08/2023 11:10,01/08/2023 11:12,01-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
c587da17-c8ac-4ed2-94b7-48df013dedf0,Outcall,Shopzilla Related,General Enquiry,,34620c26-516b-4128-b6e6-9f5c3c773e5a,,02/08/2023 10:48,02/08/2023 10:49,02-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,3
960fddcc-9668-4ce7-bde9-bcd155575850,Inbound,Returns,Reverse Pickup Enquiry,,54a1cf15-6683-44f5-9322-1c99d65aa674,18/07/2023 23:22,31/07/2023 09:51,01/08/2023 18:59,01-Aug-23,AHMEDABAD,LifeStyle,1019,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
53368f4e-3f4a-4ea6-9d33-221cea400cd3,Outcall,Returns,Fraudulent User,,09b31c06-00d5-4e7e-945e-74fcdd91e3df,21/07/2023 12:40,31/07/2023 21:11,01/08/2023 00:18,01-Aug-23,JATNI,LifeStyle,749,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
da66191b-9a9b-4b65-b822-3939e900828e,Inbound,Returns,Reverse Pickup Enquiry,,75fe62e6-4613-4a54-917c-530f4940d129,,01/08/2023 19:12,01/08/2023 19:16,01-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
28296315-efc6-427e-80c3-d1ab25b5dbba,Outcall,Returns,Service Centres Related,,6406150f-5d0e-49be-a5c4-11779f7bb99c,,02/08/2023 13:53,02/08/2023 13:53,02-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,4
ff7fd56b-3506-459f-8aef-8654349b8923,Outcall,Refund Related,Refund Enquiry,,f5fc0d82-2acb-49ae-bb65-b18633e68eca,18/07/2023 10:53,01/08/2023 13:00,01/08/2023 13:01,01-Aug-23,NELLORE,Electronics,999,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
351ac628-d842-41ee-a067-e37ea301762d,Email,Refund Related,Refund Enquiry,Right now not in my mind,4a24a2fb-92a3-413a-a1a3-57c32c405a60,,01/08/2023 16:02,01/08/2023 16:08,01-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
fd63b198-adec-443c-9071-a887bc43bb5c,Inbound,Returns,Reverse Pickup Enquiry,,c612482e-1a8b-4cfc-9774-1cf51417a075,,01/08/2023 07:27,01/08/2023 07:41,01-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
434ab350-ca0b-4e2f-8996-2bc733c7e260,Inbound,Order Related,Customer Requested Modifications,,4c243ac0-e59d-4381-9f6f-7d3900fce9b7,,01/08/2023 22:40,02/08/2023 09:54,02-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
e8379c97-07e6-4bd3-ad40-3cb702a4a1d4,Inbound,Order Related,Delayed,Nice talk customer agent,bcc6078d-6323-4309-9f8d-5a8c6665b5ec,22/07/2023 12:39,01/08/2023 15:24,01/08/2023 15:27,01-Aug-23,JORHAT,Books & General merchandise,409,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,4
fc544218-a8f0-45f6-850f-9768ddafe531,Inbound,Returns,Reverse Pickup Enquiry,,8253b382-3f61-47e0-863b-e79853d4b98b,21/07/2023 19:49,02/08/2023 17:31,02/08/2023 17:32,02-Aug-23,TINSUKIA,LifeStyle,199,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
199ac7c1-1084-4a41-ad2f-9f426d72e5d4,Outcall,Cancellation,Return cancellation,"My right ride airbuds no pairing with my Mobile, because right side airbuds out of range only connected to 1 m range please return my order...",322c2268-a66d-401c-9f58-843d4f57b48c,26/07/2023 09:23,31/07/2023 18:41,01/08/2023 06:36,01-Aug-23,VILLUPURAM,Electronics,1699,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
67582bd7-2a4b-4aa5-90ed-f4384ff49d4f,Inbound,Product Queries,Product Specific Information,,acc317ac-57b3-4780-8a87-f2a9b9edc731,,01/08/2023 09:14,01/08/2023 09:16,01-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
f67347d8-d5c6-4148-b863-6d4274ec23da,Inbound,Returns,Fraudulent User,,a2ab11ba-6009-4627-8337-7cad0fdc3bc4,,01/08/2023 16:12,02/08/2023 20:54,02-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
395ecdfc-778e-4d4f-8eaa-658524b1adb4,Inbound,Returns,Reverse Pickup Enquiry,Good,a7110ba0-4757-4880-a290-9248806cd25d,,02/08/2023 21:35,02/08/2023 22:06,02-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
c48ed3a7-313b-41df-9ffe-88536b53325c,Inbound,Order Related,Order status enquiry,,70491823-0afb-437b-b505-f34383611a56,,01/08/2023 16:44,01/08/2023 22:54,01-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
2bad07e7-9eea-4b02-a80d-85ad174fa83f,Inbound,Refund Related,Refund Related Issues,,94d7994f-6d05-4bc5-a050-6d4fbd4a68d2,,01/08/2023 19:49,02/08/2023 01:53,02-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
e8da98b9-623a-4477-a705-f05eeb4627ad,Inbound,Order Related,Customer Requested Modifications,Good,134ef05e-83e0-48ac-88a1-596b9d2a9464,,01/08/2023 19:58,01/08/2023 20:00,01-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
bc95f570-f5dc-4198-8b59-0ec225d64445,Outcall,Returns,Reverse Pickup Enquiry,,55e6beab-0039-4707-8bb2-345dd0ba9bfa,,02/08/2023 21:43,02/08/2023 21:51,02-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
f1e1386f-769b-4c51-8b5f-0a2c4863bbad,Outcall,Order Related,Invoice request,,4c36c8d7-e9b2-48f8-b4de-60143014e3c7,,01/08/2023 20:41,01/08/2023 20:43,01-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ab4c7cf2-9183-4e36-a29f-23bb650f62a5,Inbound,Order Related,Order status enquiry,,9f60211c-a499-4173-858d-2a73bef3f688,,02/08/2023 14:32,02/08/2023 15:02,02-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
35d959a6-431a-420f-8ff6-fb027b76ef85,Outcall,Returns,Return request,,a7df87f1-5865-44b4-861b-4044562325a2,,02/08/2023 15:19,02/08/2023 19:37,02-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,3
f60e1a16-3f37-4c07-befa-12fc0b5a77b6,Inbound,Returns,Reverse Pickup Enquiry,,0b1c75cd-e4ad-420f-809e-9f0b2e9f9a06,,02/08/2023 15:43,02/08/2023 15:46,02-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
a3c3118d-db19-481c-92a5-b2ba38da1ca0,Inbound,Returns,Reverse Pickup Enquiry,,30827b68-0597-4f85-b611-449f90e76ef9,19/07/2023 22:21,01/08/2023 20:52,01/08/2023 20:53,01-Aug-23,KULTI,Electronics,999,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
db3077f4-519f-4a87-ab64-1f8b574a45ed,Inbound,Returns,Fraudulent User,,a8122581-fce8-464f-811c-e50b1694c919,,01/08/2023 08:37,01/08/2023 08:38,01-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
746afe01-9d80-494f-9c5c-1789e0fba9cc,Inbound,Order Related,Delayed,,3680c711-f509-48fa-aff0-e40cff2d65d4,,01/08/2023 22:02,01/08/2023 22:05,01-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,2
59f394fc-5454-41f3-bb2a-02ea7e22cbeb,Inbound,Returns,Wrong,Good ,78ab921e-d878-4c6c-9759-3a014f908e6b,,01/08/2023 18:41,01/08/2023 19:06,01-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
f9814bc9-dbaf-4bf7-8e07-43b24cf73a53,Inbound,Product Queries,Product Specific Information,Consultant is very polite and sincere and hearttouching,37747af3-f32c-4679-a963-57232812fdfd,,01/08/2023 14:50,01/08/2023 15:03,01-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
ea132f2a-02dd-4db9-9c13-2655cd1a86a6,Inbound,Feedback,UnProfessional Behaviour,Good,5c0cb9f0-672d-447a-9758-3833052fc0e3,,01/08/2023 17:02,01/08/2023 17:03,01-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
0d60d01a-5b2a-425b-ad20-60b830c1ad79,Inbound,Order Related,Seller Cancelled Order,Not good ,24f85ce2-c448-47be-b8b8-27d034fc0d21,,02/08/2023 12:06,02/08/2023 12:23,02-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1fdda883-f996-4a33-887e-7cd0f33a36c0,Inbound,Order Related,Delayed,,57c6de85-3129-479b-a26d-f54badfcd7c0,26/07/2023 12:36,02/08/2023 14:20,02/08/2023 14:21,02-Aug-23,HYDERABAD,LifeStyle,493,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,4
645ccb74-40f8-41d0-ac86-cab54b226dfe,Inbound,Order Related,Priority delivery,Wrost customer care executive not interested to resolve query doing timeeeee passss only share this that executive.,875dd422-4e09-42ed-9a43-23a70ecac785,,01/08/2023 15:16,01/08/2023 15:53,01-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
74cb5668-d41d-4ad1-b690-1a07da96a5d3,Outcall,Returns,Wrong,All good ,496add18-bfb7-4729-b564-2c8aeaa2e838,,01/08/2023 16:12,01/08/2023 16:27,01-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
41f55cd9-0c27-4bfa-8d06-769aa265ebc2,Inbound,Returns,Technician Visit,,29ec08c9-51fa-4998-8f64-2714c36448ce,,01/08/2023 16:16,01/08/2023 16:49,01-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
0b7d6cdb-0a37-4c3a-9b11-b9a7ddbb07ba,Inbound,Refund Related,Refund Enquiry,Issue resolution time to be reduced ,1cc79779-37b6-4255-b068-ca738a25b44e,,01/08/2023 20:46,01/08/2023 20:52,01-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
aab88884-9e61-49cf-abd2-21ec2444caa7,Inbound,Returns,Fraudulent User,Very good,d685c44e-3d00-4577-93b8-527e5417c574,,02/08/2023 06:22,02/08/2023 06:24,02-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
f7abbbbb-aaa3-49a7-9cc0-9ad7fc747d88,Outcall,Order Related,Seller Cancelled Order,,7ec41865-fa64-4529-b453-bebfb7ae8cf8,,02/08/2023 14:37,02/08/2023 15:57,02-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
1ba5b793-a265-45c9-a48e-61154d3c9693,Outcall,Returns,Reverse Pickup Enquiry,,c7ea2f6c-7890-493f-b863-fc2aacfb36d7,26/07/2023 11:01,31/07/2023 18:50,01/08/2023 16:46,01-Aug-23,NEW DELHI,LifeStyle,995,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,4
c3d9e5b7-c13d-4086-ae87-90d9ed1a4229,Inbound,Order Related,Installation/demo,,2e4c1d20-05d3-43e8-aca8-0eaab1b0068f,,02/08/2023 00:04,02/08/2023 00:15,02-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
0b26ccec-46da-4e2a-bb03-901799870719,Inbound,Returns,Return request,,914491cc-8ff2-4b81-b682-45728f3fcfaf,,02/08/2023 17:45,02/08/2023 17:47,02-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
5bb6ab4d-99fc-4b55-b209-de12f0c752ab,Outcall,Shopzilla Related,General Enquiry,,75cfbf20-5cee-4c2f-9a67-a78772888857,,02/08/2023 18:03,02/08/2023 18:08,02-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
3010ad63-062c-479b-82ff-adc2e96b13a8,Inbound,Order Related,Delayed,,7f46cabe-f385-46fe-ab38-30f563ac8b8e,,02/08/2023 18:23,02/08/2023 18:41,02-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
6da5fc18-a677-46fb-9fa8-c0f8ffa65203,Inbound,Returns,Reverse Pickup Enquiry,,7a273f45-f4b3-4ff4-a013-f293b6314d0f,12/07/2023 15:51,01/08/2023 19:26,01/08/2023 19:27,01-Aug-23,VARANASI,LifeStyle,1099,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,4
c431a3cd-16b7-4a3b-af75-92c10b53152e,Inbound,Product Queries,Life Insurance,"No thanks,I always love this app ",dc2ddecf-a7b0-4ad3-aa4b-183c4d74d052,,02/08/2023 07:08,02/08/2023 07:12,02-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
63d64276-7494-4608-9745-a8d04d15eb68,Outcall,Order Related,Order status enquiry,She was very good ,1b445cb7-59c1-4e44-8dd2-4036aed89f46,,02/08/2023 08:41,02/08/2023 08:41,02-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
342c71e0-d8c1-4db3-b528-f748779269a1,Inbound,Returns,Missing,Great I give good rating but when my problem is resolved I give a big thanks ,0a29fd2d-ca7a-451c-86a2-a01c4d30a400,,02/08/2023 09:54,02/08/2023 09:56,02-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,4
3eb5611d-2652-46fb-8d63-c85ad6cdd3a2,Outcall,Refund Related,Refund Related Issues,I am tired of contacting customer service executives and not resolving the issue after contacting multiple times,3329a504-8740-401b-9c31-cdff4ac35d0b,12/07/2023 10:53,02/08/2023 10:57,02/08/2023 11:03,02-Aug-23,BANGALORE,LifeStyle,1902,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
61ee70ca-fc50-4242-b3ee-0d4f625beecb,Outcall,Payments related,Wallet related,"Ma'am is really great,my problem was solved on the fingertips.Great girl may   bless youuu.",f19c8de8-fca0-4b88-b0e9-78bf4bf08e51,,01/08/2023 21:36,01/08/2023 21:38,01-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
fabf0f98-a34f-43bd-8179-dfe996be32da,Inbound,Shopzilla Related,General Enquiry,Good ,c10b018d-36dd-40aa-bcb1-015b926d24f1,,01/08/2023 22:24,01/08/2023 22:26,01-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d3d0ece5-0124-41e8-8ade-32c93083317e,Inbound,Returns,Service Centres Related,,be994254-8ac7-4168-8352-d1135dd663cc,,01/08/2023 23:15,01/08/2023 23:17,01-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
6c21ab71-6d96-49e5-ad5d-98b926858872,Email,Refund Related,Refund Enquiry,,84fa9450-62e9-4b4d-a1b3-4bc5724f6cff,,02/08/2023 11:02,02/08/2023 11:04,02-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
0486fb47-443a-4d4c-a9d1-115d7cc15946,Outcall,Order Related,Order status enquiry,,96f2db58-07fa-4175-a48f-25dcfa0a96a4,,02/08/2023 17:59,02/08/2023 18:18,02-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
3360f542-fb08-4cc0-ae54-4a9574c12092,Inbound,Order Related,Installation/demo,Good ??,e11b0d2a-7eb9-4b6f-ac61-e67fa11d7e70,,01/08/2023 13:22,01/08/2023 13:42,01-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
6bcab5ce-c189-49d7-a308-8ed3690c0e5e,Inbound,Returns,Fraudulent User,Polite person very nice to talking ,5ad9a3a3-3345-4136-b88d-bf8391f51797,,01/08/2023 22:05,01/08/2023 22:07,01-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
2183e0fe-20c5-46fa-b050-8b593746df3e,Outcall,Order Related,Order status enquiry,,1e461686-9703-4ca4-8aff-1965dcc74534,,02/08/2023 16:18,02/08/2023 16:51,02-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
9615a44e-ba34-4213-af1f-b3f60c98b58a,Outcall,Returns,Reverse Pickup Enquiry,Good,5e3a5200-d34b-4de2-85d5-83b9cd8c6c8b,,02/08/2023 16:59,02/08/2023 17:03,02-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
2d99ef38-a1c1-4409-ad21-46df3f4dae89,Inbound,Returns,Return request,,570f25e7-f77a-4036-9abd-82d6b2d00ca5,,02/08/2023 21:58,02/08/2023 22:02,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b10648e9-66b2-431a-be53-2d2018b3cb58,Inbound,Returns,Fraudulent User,  bad costomer serviceReceive damage produt3 time return requestBut not accept returnApproval  bad experience Shopzilla.Shopzilla cheater companyI am file case custmor courtAgainst Shopzilla....,127e9f1e-021f-4308-9b5d-979dc3a11ffa,23/07/2023 15:05,02/08/2023 14:19,02/08/2023 14:24,02-Aug-23,SHAHAPUR,Electronics,1799,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,1
56fb6ed3-cdbb-4a5e-a8bf-5c2f3ed59b97,Inbound,Order Related,Delayed,,defb99ec-26d0-454c-87ad-31291a34841c,24/07/2023 22:44,01/08/2023 19:22,01/08/2023 19:23,01-Aug-23,MAU,Books & General merchandise,389,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
8f6bfaba-a7ff-4a10-896b-4b94b500de90,Inbound,Payments related,Payment related Queries,,af1c8814-4f44-4724-b434-c7413e70a226,,01/08/2023 20:22,02/08/2023 22:23,02-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
65da549d-9fa4-424c-94d4-e1188edc41c8,Inbound,Returns,Reverse Pickup Enquiry,,638282f2-edbf-4936-99f7-4d436a3ec380,,02/08/2023 14:28,02/08/2023 15:00,02-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
c1190a0e-be76-48f5-97b8-28169b2a7fc9,Inbound,Order Related,Order status enquiry,,8e545f03-864f-43fd-986e-a7721225b988,,02/08/2023 16:11,02/08/2023 17:21,02-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
77da38be-323a-476f-83bf-3c87c8400370,Inbound,Order Related,Order status enquiry,,046712ad-7454-4f1c-bc2c-2d3838321f4f,,01/08/2023 08:36,01/08/2023 08:39,01-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e2b07396-5680-47d3-99cb-db0354046fa8,Outcall,Product Queries,Product Specific Information,Thank you miss apurva ,f0797ec2-38d6-4e11-8ece-904f20d41e32,,01/08/2023 09:27,01/08/2023 09:51,01-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
68c78bfc-8685-467d-adf0-2696c1666e42,Inbound,Shopzilla Related,General Enquiry,Good,93285ff2-cf48-4fd4-b862-e270243f9fb8,,01/08/2023 17:41,01/08/2023 17:47,01-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
c6d76d95-9c08-4652-9631-167b065ad183,Inbound,Returns,Reverse Pickup Enquiry,Very good ,2044241c-1756-4566-8ddc-ab54d66835fb,,01/08/2023 17:20,01/08/2023 17:24,01-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
44936c03-c0de-4b12-82bd-6a8bad3aa686,Inbound,Product Queries,Product Specific Information,Good support...,537ce2c6-a98f-44f0-aee6-073a57fbb9d9,,01/08/2023 21:17,01/08/2023 22:55,01-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
f5e721f8-6b90-42a7-bddd-225361a735a4,Inbound,Order Related,Installation/demo,,7f875124-1f6f-4cef-a00e-2551b037d305,,01/08/2023 21:27,01/08/2023 21:30,01-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
87900138-4f81-4373-9571-a246340a404f,Inbound,Product Queries,Product Specific Information,,7d387aa4-2f98-4be9-9521-d4939620647b,,01/08/2023 23:47,01/08/2023 23:49,01-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
368e916c-bd9f-46ca-a90d-0ab2143c5dde,Inbound,Returns,Reverse Pickup Enquiry,,237a9e4c-b4c3-4d61-81ed-56513887a5a2,,02/08/2023 13:18,02/08/2023 13:41,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
09a8f40f-ce7a-4ad1-9e72-ff7fbf44e69c,Inbound,Returns,Return request,,b463cdee-4a36-40e2-bdd7-582c7fa08d5a,,02/08/2023 19:08,02/08/2023 19:09,02-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
4dea40b0-476d-426d-91e2-08528e2ca434,Inbound,Returns,Reverse Pickup Enquiry,,ac54288c-d0b2-4aa6-952b-e3f16cbded49,,02/08/2023 14:15,02/08/2023 14:18,02-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
70d3a0eb-6296-4d57-972c-0279f4df75b2,Outcall,Refund Related,Refund Enquiry,Best ?? ,e21e8efb-36d2-478d-9546-1e957327b1ee,,02/08/2023 14:43,02/08/2023 20:28,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
d526efda-6743-453a-b1f0-b240bc37bbff,Inbound,Returns,Reverse Pickup Enquiry,,5b3924ee-1b27-4218-b75f-b52090a6227d,,02/08/2023 16:30,02/08/2023 17:15,02-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
bf8058b0-df74-4886-983a-7d20fa63fac6,Inbound,Returns,Return request,,74786e87-6039-43e2-bc74-9233bf401e70,,01/08/2023 13:37,01/08/2023 14:29,01-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
c3864386-5b28-402d-be2b-3b0c6cbbe79c,Outcall,Returns,Wrong,,18a308d8-8af5-42ad-a290-45544595f92f,,01/08/2023 20:32,01/08/2023 20:33,01-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
413b5131-a2a4-49fd-bd56-3a6b056adae5,Inbound,Order Related,Order status enquiry,Not having a intention to resolved the complaint ,9a8b5bef-9b98-4e24-8d57-f0b447ed48fd,,01/08/2023 22:42,02/08/2023 00:29,02-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,1
d5626f47-c213-4843-b7ed-bfd4cce5a418,Inbound,Refund Related,Refund Enquiry,,4416dada-b3f3-4008-b20f-af055f31014c,,01/08/2023 23:10,01/08/2023 23:11,01-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
b77190e9-992d-49a0-97a2-d9ae7fbc3bb7,Outcall,Order Related,Order status enquiry,Bastard executive third class service by Shopzilla,327c9696-c191-47d2-9e56-58c553ff7711,,02/08/2023 10:34,02/08/2023 10:38,02-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
0cdf3da8-35c8-4fc1-b9cf-3ca88eefed47,Inbound,Returns,Service Centres Related,,2ef6a02e-617f-47d9-9d0c-ab76a6340c38,,02/08/2023 13:05,02/08/2023 14:22,02-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
5421d886-0cbb-457b-8014-db761dd07565,Inbound,Order Related,Delayed,,0d227fb3-82d1-4a26-96d1-e8c7cc1e3ee8,,02/08/2023 17:22,02/08/2023 17:23,02-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,2
fcf350a7-4c54-421e-bdba-734de46bc338,Inbound,Cancellation,Not Needed,,bcb14031-5351-4cea-bb8e-12330b7af09f,07/07/2023 20:29,01/08/2023 17:17,01/08/2023 17:19,01-Aug-23,HYDERABAD,Home,799,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
247b8cd9-3357-4622-95c8-fa20454a3fca,Inbound,Order Related,Delayed,,2e1c98b0-b530-49de-931d-68e5bcea1897,,02/08/2023 06:15,02/08/2023 06:19,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
1fbc9c09-5534-4129-b77b-e49437c106a9,Outcall,Returns,Reverse Pickup Enquiry,Best platform in Shopzilla ,520a0886-c196-4a43-bcb4-f0f0042724a0,,02/08/2023 06:54,02/08/2023 06:57,02-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
e26987d2-7e74-46fd-9ca6-b2d437aff95a,Inbound,Order Related,Delayed,,a2c3329c-0e35-4b68-97c1-42c10a19075c,,01/08/2023 08:41,01/08/2023 08:47,01-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,2
64a46c95-56d6-44bb-8bbe-ff8a25c3afc6,Inbound,Returns,Reverse Pickup Enquiry,,01dd269a-7169-4e84-b24e-dcdf222827a8,,01/08/2023 09:26,01/08/2023 09:48,01-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
47bec024-4e78-47fa-b3dd-4475708fc59b,Inbound,Returns,Reverse Pickup Enquiry,,d7a1edf9-1430-4026-afc4-3663604bbded,,01/08/2023 16:40,01/08/2023 19:51,01-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,1
b6dc7e3f-7c8a-4eb2-a843-548a9cd2a947,Inbound,Returns,Reverse Pickup Enquiry,,9a6de4b5-b825-4a67-95c1-61b89539334d,,02/08/2023 00:37,02/08/2023 00:41,02-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
c78c26cf-0909-4aba-beb9-8973e25b22b3,Outcall,Returns,Fraudulent User,It's awful that half of the items from the order goes missing. Plus the effort to reach out to the customer support and delivery executive is just on another level... Never going to waste my time and money on Shopzilla again ever.The last lady was the o ky person amongst the last 3-4 calls that could atleast refund my money.,7d70160e-57bf-4465-94d6-a0ebe41b5abb,,02/08/2023 07:04,02/08/2023 07:20,02-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
e4a4dfbe-ecf3-4bce-a824-38749f41ba0a,Inbound,Payments related,Online Payment Issues,,db5747fe-1216-411d-8b83-25e48ae77ccb,,02/08/2023 10:03,02/08/2023 10:06,02-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
0e168cdf-07a8-47fc-9744-7db2b59241f7,Outcall,Returns,Reverse Pickup Enquiry,,861b7ae4-57b0-43de-a869-a32cc6c01802,,02/08/2023 11:23,02/08/2023 11:47,02-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
5065fc7b-f6fc-4866-b719-a0b8a98e3a56,Inbound,Returns,Return request,,1d3ead9c-5a45-4f4a-93f8-8f85f97acb5b,,02/08/2023 16:26,02/08/2023 17:47,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
9b4426bb-b494-419d-8247-b0612aea2b50,Inbound,Order Related,Order status enquiry,,83c8e820-7bcb-466f-ae5b-4fdfaf37d938,26/07/2023 21:46,01/08/2023 13:28,01/08/2023 13:31,01-Aug-23,BOKARO,LifeStyle,799,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
33252124-9026-44dc-86c9-a9330776f70a,Inbound,Payments related,PayLater related,,a4899770-12d6-4f2c-9520-873548065905,,01/08/2023 10:44,01/08/2023 10:45,01-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
bfc92186-6156-4772-a053-d397cc37a909,Inbound,Order Related,Delayed,When the fault is with Shopzilla delivery issue then you are suppose to compensate the customer because I have not gone to work because delivery was scheduled and you guys didn't call or email that it is not getting delivery It's the worst service ever and I am posting the call recording and my order details on   let's see what the world has to say,8cc70562-6b5a-459a-ad18-a868afea4e82,,02/08/2023 00:14,02/08/2023 07:45,02-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
868e6755-a247-417e-b17b-5e27eecc2dcd,Inbound,Offers & Cashback,Affiliate Offers,,4549ce76-781c-4bb7-b0b9-d623fa0b0a70,,01/08/2023 19:54,02/08/2023 10:18,02-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
92e8abfb-1511-4573-85ad-738528ef1bce,Outcall,Returns,Return request,,3efa4bd8-58b1-4fe8-b995-58854430e9aa,,02/08/2023 12:03,02/08/2023 12:05,02-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
8d3bd8a3-cf7d-4a8f-9888-4c96923fa40e,Inbound,Returns,Reverse Pickup Enquiry,Customer cut my call not resolved my problem ,e6b5dd0a-8bb5-4ba5-9fb4-10117e052671,20/07/2023 17:19,01/08/2023 12:18,01/08/2023 12:57,01-Aug-23,PUNE,LifeStyle,499,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,1
1e3fc277-c467-474d-89a6-047b4b45f2fd,Inbound,Returns,Wrong,,814e2316-8c89-46bd-aecb-e2980dc54489,,01/08/2023 20:36,01/08/2023 21:42,01-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
e817cda0-0d63-4c30-8e4b-5a6b8cb6f908,Inbound,Feedback,UnProfessional Behaviour,Good ,7b3a00b7-e266-4408-9f86-2351aa106a18,,02/08/2023 12:40,02/08/2023 12:57,02-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
dff2f3c5-44ee-4c21-bfb4-ffc828d86bc4,Outcall,Returns,Reverse Pickup Enquiry,,216037d4-e819-4025-9185-7dcc479ce664,,02/08/2023 17:31,02/08/2023 17:36,02-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
49395ead-ee31-46c2-9ee5-f003f2c8ecec,Inbound,Returns,Service Centres Related,"Most of the service centres were closed, as per Google no updated information related closure of service centers.Kindly do the needful as today it was very hassle for me to find the service centre ",140c2bfb-2dc0-4b62-9eaa-5d85caff7824,,02/08/2023 20:20,02/08/2023 20:23,02-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,2
260eb9ef-9b52-4ae0-88d6-c99ecd425030,Inbound,Returns,Reverse Pickup Enquiry,Iam happy??,35baf5ee-54dd-4b3a-876b-1fcb11ad8d9b,,01/08/2023 11:44,01/08/2023 11:46,01-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
1aa6245d-bfce-4218-914f-86bf8b1dcea5,Inbound,Returns,Missing,Done,15308cdb-7e84-4fe9-a649-2b473ced1739,,01/08/2023 14:45,01/08/2023 23:23,01-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,3
1eec8704-368e-4b07-8f9b-9908d5378267,Inbound,Feedback,UnProfessional Behaviour,,86c0bb8c-7c51-433c-9db5-e66242ea7751,,01/08/2023 15:18,01/08/2023 15:44,01-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
467388d2-9814-408f-9d56-2a4c3dd98e03,Inbound,Returns,Reverse Pickup Enquiry,Good,e423b807-fbaf-477d-823d-d0941d23fdde,,01/08/2023 17:02,01/08/2023 17:19,01-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4a9d0f42-2443-4cbc-9465-f6a126ed8090,Inbound,Shopzilla Related,General Enquiry,,8154e79d-6de5-4e3a-bd22-125c524545ec,,01/08/2023 21:14,01/08/2023 21:16,01-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
dd120628-d777-4081-a4b6-20057e4c20ed,Outcall,Order Related,Seller Cancelled Order,,0b45b002-c68b-4f72-a2d1-2df417834abd,,02/08/2023 08:22,02/08/2023 09:02,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
8a8833fc-0539-4695-af7f-d3c98ba908f2,Inbound,Cancellation,Not Needed,,8a7e575b-8bd5-481f-b3ef-fe392a43dc6d,,02/08/2023 13:28,02/08/2023 13:28,02-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e7dbc57d-e24b-42b7-89f0-edae3c8c19d4,Inbound,Feedback,UnProfessional Behaviour,,da57807d-66ca-4048-89f4-4483f743c120,,01/08/2023 10:25,01/08/2023 10:29,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
5745014d-bf67-46e6-905a-4fad0d8a10e3,Inbound,Product Queries,Product Specific Information,Thanks ,04e8c469-3f78-4723-a3e9-2671d37986ce,,02/08/2023 11:11,02/08/2023 11:13,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
c87c536a-b6f2-4062-8985-00d7651bb077,Inbound,Order Related,Order status enquiry,,12838eb8-2111-4824-a30f-ad4511d91f4d,,02/08/2023 17:48,02/08/2023 17:48,02-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
1bb9955f-ce39-415c-a24c-f1d09803eefa,Inbound,Order Related,Installation/demo,,f81bed25-959a-4a06-9f10-44cf3c66933f,28/12/2022 12:38,01/08/2023 00:28,01/08/2023 01:40,01-Aug-23,MULBAGAL,Electronics,1299,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f2cad995-b820-4e57-9f2c-c0c198ba3b15,Inbound,Returns,Reverse Pickup Enquiry,,2406c27a-5085-4d56-b3fd-9cb35760bff0,,01/08/2023 12:13,01/08/2023 13:56,01-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
62809539-1459-42e7-aee6-152fa23c5466,Inbound,Order Related,Installation/demo,,edacc184-6c53-46db-ba91-0a8c97d89f1a,,01/08/2023 13:11,01/08/2023 15:12,01-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
868844ad-22d1-41ff-888a-96e275588f54,Inbound,Refund Related,Refund Enquiry,Do double check the quality of product listed on your platform. Most of the time descriptions are not matching.,518b9d72-9463-4ae8-9b93-1df1c0138e5f,,02/08/2023 07:40,02/08/2023 07:43,02-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
096d3597-a7be-4ed7-b7ad-7ad983e490f9,Inbound,Returns,Wrong,,e52a02ce-feba-4d3d-a0d1-c47f0363ad03,,02/08/2023 14:25,02/08/2023 14:32,02-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
1d765499-9430-475e-9cff-f7017986f3a3,Inbound,Returns,Reverse Pickup Enquiry,,cd86dd46-1fda-4521-9124-e0d173934e0f,26/07/2023 07:06,01/08/2023 11:51,01/08/2023 11:51,01-Aug-23,LUCKNOW,Books & General merchandise,1199,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
2fc823c3-dee9-440e-9350-b250f1003676,Inbound,Returns,Wrong,,d32c98b5-d645-415c-b930-b0529fd8e5c6,,01/08/2023 06:12,01/08/2023 06:12,01-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
1ec1a898-1f7d-4fbd-882d-0fa182914a72,Inbound,Returns,Reverse Pickup Enquiry,,94621dc6-7260-47ab-927c-0bf3ddf39a32,,01/08/2023 21:53,02/08/2023 08:54,02-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
9c5d0c69-df73-457f-913d-fef2843be79b,Outcall,Returns,Reverse Pickup Enquiry,,8d7b1211-ae54-4c54-b829-25a8b9515773,,02/08/2023 09:11,02/08/2023 09:15,02-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
6ac28ff2-6e6b-487d-a43a-a60d73afe0fe,Inbound,Returns,Fraudulent User,..my problem is now solved... She is very conventional and rare piece.. ??,d3222b4b-1a95-4628-87f0-fdcfa5e65adc,,02/08/2023 11:18,02/08/2023 11:49,02-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
27864e46-4c72-40eb-b13a-912ec7f6d4d5,Inbound,Product Queries,Product Specific Information,,02f6d582-ec92-4e52-a882-e09454c78aec,,02/08/2023 18:15,02/08/2023 21:09,02-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bcf4bbdd-9952-4c58-9c17-565e3045b7df,Inbound,Order Related,Delayed,,455a243a-fa05-45f5-a8bc-f2df77dbe35b,18/07/2023 09:50,01/08/2023 18:12,02/08/2023 06:35,02-Aug-23,SAMASTIPUR,LifeStyle,298,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
891911bf-2f11-40bd-95f4-35f25aed88df,Inbound,Product Queries,Product Specific Information,,6e88f706-002a-4843-8220-079a5894cc20,,02/08/2023 11:55,02/08/2023 12:27,02-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
9a5d27c7-abad-49e9-84f6-13eb827bacfa,Outcall,Returns,Exchange / Replacement,Good ,411235b5-d93b-4486-b3ae-d953bdf3fd6f,,02/08/2023 20:32,02/08/2023 20:36,02-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
32a622f7-85c4-412f-b5b0-cbcc46087fa3,Inbound,Returns,Fraudulent User,,adb73685-6d44-44b4-a495-b2fad8eade81,,01/08/2023 11:11,01/08/2023 11:18,01-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
d8d11e44-f078-405a-aa29-fb07258af718,Inbound,Refund Related,Refund Related Issues,,522e6966-30dd-4016-9f75-b67a90d6c474,,01/08/2023 17:13,01/08/2023 17:14,01-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
582967c3-7c2f-4e86-9b98-2ae738ba007e,Outcall,Returns,Return request,Good ,517b70da-09aa-4601-a506-1c0fd31a9f31,,02/08/2023 11:12,02/08/2023 11:42,02-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
aa34502e-5cf8-46f3-8d33-ef9864cfbee4,Inbound,Returns,Return request,Nothing to say Worthless services from seller point ,5851b0b6-32b8-45ab-b1bb-80caec219bd0,,02/08/2023 21:34,02/08/2023 21:51,02-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
76bf44b0-437a-4358-9ea1-8140f47b6a6a,Inbound,Returns,Return request,,9d8335c4-72d1-4e24-b095-ca383449d54f,,01/08/2023 14:16,01/08/2023 17:58,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,2
fe417f22-4d30-4566-a2fb-0d9bc1ead218,Inbound,Order Related,Order status enquiry,,cd854273-cf59-45ea-b7eb-ba3ea69325d4,,01/08/2023 15:31,01/08/2023 15:45,01-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
b54e2808-7d2d-4dec-bf77-220e963ca6e8,Outcall,Cancellation,Return cancellation,Thank you for customer care executive,b42c791e-4056-4538-ad9d-9de0daede0fa,,01/08/2023 18:17,01/08/2023 18:23,01-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
9585b784-322d-4975-a5e4-a0f3b1a36ce5,Inbound,Order Related,Seller Cancelled Order,Shopzilla ??,6eb98ddb-3d43-4e7b-974c-474b36dd360e,,01/08/2023 22:06,01/08/2023 22:07,01-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,3
33db2183-8b6a-4cce-8e63-c96abd47ffdc,Outcall,Payments related,Payment related Queries,,5235631b-5d05-48c8-8991-32dc238a0edb,,01/08/2023 22:59,01/08/2023 22:59,01-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
562bc974-be30-4fbf-bba3-4a1fbd5342ed,Inbound,Order Related,Order status enquiry,Love you Mam,0efec367-2da1-49b7-9000-57a378d4d576,,01/08/2023 09:23,01/08/2023 09:26,01-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
9cc99220-2e7f-4f15-bb4e-31f3e964c209,Inbound,Returns,Return request,,1f506000-992c-4239-b1af-b8c92111aa83,,01/08/2023 11:42,01/08/2023 11:45,01-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
047a8b62-70f3-422b-b691-9c2dc439ef90,Inbound,Returns,Return request,,c19b2afa-9f23-4172-a5a7-52b690ef87c3,,01/08/2023 23:18,01/08/2023 23:23,01-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
426ac8f5-328c-4722-8e2c-7f186b12ff5c,Inbound,Returns,Damaged,Very good,e7acb2d8-3efa-4d8d-9415-0078d90b3216,30/07/2023 03:27,31/07/2023 19:13,01/08/2023 19:02,01-Aug-23,AMBEDKAR NAGAR,Books & General merchandise,347,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d6c38ca7-8fee-4eb3-8b6f-bde54b2d4e07,Inbound,Returns,Return request,I am happy and she resolved my problem quickly.Thank her.,b343fb69-e1b7-4ea5-bc6f-c0ecb0e31f75,,01/08/2023 11:18,01/08/2023 12:48,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
d42b0af3-a860-444d-98d1-01199853185d,Outcall,Payments related,Payment related Queries,Your support for customer is good ,b180d7ed-21c0-4569-871d-82e121b55ab5,,01/08/2023 12:31,01/08/2023 12:35,01-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
687fd3d7-2239-49e7-9c19-f2553e30e9f5,Inbound,Product Queries,Product Specific Information,,ce035b71-5532-4452-b088-fe6f0cbea81a,,01/08/2023 22:36,01/08/2023 22:44,01-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
2c5a4771-a198-483f-a1d2-95870e9c1a75,Inbound,Returns,Return request,,ba9f2d19-8afd-48b3-a747-d5084da9a094,,02/08/2023 00:37,02/08/2023 00:44,02-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
42d384f8-4d39-48b4-9402-6a354fb58d42,Inbound,Order Related,Order status enquiry,Worste experience I have faced Shopzilla app,67fd2a3d-f91e-4360-9f1f-8abeecc71436,,01/08/2023 11:21,02/08/2023 09:49,02-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
286e71fa-064f-426a-88c3-07a9c9cd5aaa,Inbound,Product Queries,Product Specific Information,,02a785d0-b283-4cb0-b244-cfdb8146f481,,01/08/2023 13:58,01/08/2023 14:00,01-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
a3c9aa20-00c3-45e8-b8f1-7710501f4623,Inbound,Refund Related,Refund Enquiry,,51785d65-3c67-4553-b1c1-bc86f865e935,,01/08/2023 16:14,01/08/2023 16:17,01-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
c70d77e0-8518-4026-957c-87872979d05a,Inbound,Returns,Wrong,,3fd12656-7b70-45bc-b7fe-66dd95f21c36,,01/08/2023 20:07,01/08/2023 20:12,01-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
98000120-67b8-453a-a672-98612540d564,Inbound,Order Related,Order status enquiry,Not good,ae8efb28-f693-4e7b-8843-cc9d909f5364,,02/08/2023 16:22,02/08/2023 17:55,02-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
b8a50c9a-904c-411f-8dcf-2399553ba9d4,Inbound,Returns,Return request,Good service ,3f72380d-8425-4aee-9326-c26ed7001dc8,,02/08/2023 18:26,02/08/2023 23:40,02-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
080eb1be-7062-4709-b76a-cdacfb3d51bc,Inbound,Returns,Fraudulent User,,fe48bfaf-ee93-4dbf-bb4b-ac437a37a58f,,02/08/2023 21:02,02/08/2023 21:03,02-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,4
8d2889f8-f575-4a9e-a42d-8ee6fe8b4226,Inbound,Feedback,UnProfessional Behaviour,,0123a695-6212-44ab-80c1-82a0bb663434,,02/08/2023 21:06,02/08/2023 21:08,02-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,1
365ff87d-927c-4578-8a4b-96de767bd2c8,Email,Returns,Reverse Pickup Enquiry,I tried too much time but my problem is not solved till now ,ed1a1b66-4202-42e9-8f62-e835f56dd003,,02/08/2023 11:03,02/08/2023 15:14,02-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,1
afa6e588-b805-47a0-8436-b9de2376d8fa,Outcall,Returns,Reverse Pickup Enquiry,,b4c4b8e3-8998-434a-a47e-d2cee4399012,,02/08/2023 07:50,02/08/2023 10:00,02-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
17457cf9-c84f-4bb9-9813-c020336b9dec,Inbound,Returns,Reverse Pickup Enquiry,,811ad4cb-a41d-4cd7-b5bb-5e04101075f1,,02/08/2023 21:47,02/08/2023 21:55,02-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
30fb4541-35b6-4a83-afaa-b9a3d637e20a,Email,Refund Related,Refund Enquiry,,64ec1af9-af22-4e76-a1ff-863ad6e9a8c9,18/07/2023 14:11,31/07/2023 12:14,01/08/2023 10:05,01-Aug-23,PATNA,Books & General merchandise,479,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
19e8b209-3af8-4a71-8aac-5156555b8c0b,Inbound,Returns,Exchange / Replacement,Over all ok,87f28803-53f2-47f9-b76b-cd960a8e5c29,22/07/2023 08:39,31/07/2023 16:48,01/08/2023 16:21,01-Aug-23,VARANASI,GiftCard,1800,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
1c677460-04b4-4bfa-94b4-e530ecfe88bf,Inbound,Cancellation,Not Needed,,4669d768-ee51-4dbb-9a90-514555e3acb3,,01/08/2023 08:45,01/08/2023 08:47,01-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
d5b0ced3-051e-4899-934a-b57f3497995c,Outcall,Returns,Reverse Pickup Enquiry,,6363b4de-9d17-4897-bccf-66fad58a54a7,,01/08/2023 14:13,01/08/2023 14:24,01-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
2b990461-ecf7-4f96-bda6-3ad47af83fac,Inbound,Returns,Fraudulent User,,18299206-a280-44a4-864f-332ddceae869,,01/08/2023 18:36,01/08/2023 18:47,01-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
149a15ef-1d50-4530-835a-0f8a0cc45a0b,Inbound,Returns,Reverse Pickup Enquiry,,aab2ed0f-74fb-4e32-866a-c67f9656b165,,01/08/2023 20:09,01/08/2023 20:10,01-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
f754bcf4-f6fd-4e04-afc6-0b1df06defb3,Inbound,Refund Related,Refund Related Issues,,4ae5188b-5867-4d40-bb1b-79f962e017ee,,01/08/2023 20:56,01/08/2023 20:57,01-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
1af5e4b7-4543-4cfc-b3f2-1bb7f4bab93e,Inbound,Returns,Reverse Pickup Enquiry,,9f887c85-c28c-4ae8-a806-4feea5e79f50,,01/08/2023 08:41,01/08/2023 08:43,01-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
1dfa803a-9e9a-4796-93e8-940fd1114067,Inbound,Order Related,Installation/demo,,3de2d0bd-0255-4523-aa85-20376a89c0e5,,01/08/2023 10:52,01/08/2023 10:58,01-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
f939f238-c721-4e04-a069-069cb01b1533,Inbound,Refund Related,Refund Related Issues,,d260ba48-8eb7-4030-84c0-a99529926be4,,01/08/2023 15:53,02/08/2023 16:46,02-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
1051d6bb-d267-44b4-926e-4398bc877258,Email,Order Related,Installation/demo,My item was not refunded,33d9e438-a6e2-4a86-a03e-5a2cab1b473e,,02/08/2023 13:51,02/08/2023 13:54,02-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
cca7d873-5ed0-446e-8318-928841216724,Inbound,Returns,Fraudulent User,,2fcefc3c-633d-411c-ad41-b1530b62076d,,02/08/2023 15:56,02/08/2023 15:58,02-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
db26af45-0c6d-451f-a4fe-6136bb18f788,Inbound,Returns,Return request,,42660565-d104-4beb-bb64-173fbc14b770,,02/08/2023 19:07,02/08/2023 19:08,02-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
fc2828ab-3f59-4259-8590-2a221aea4a0c,Inbound,Product Queries,Product Specific Information,E,2e55b48b-b703-426b-8e0d-8e7d5192ee93,,02/08/2023 18:52,02/08/2023 18:56,02-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2057c7df-27c0-41c5-b702-c5c54c93c953,Inbound,Order Related,Priority delivery,,5d496ee4-76c2-49af-8569-390c16fc403d,,02/08/2023 19:07,02/08/2023 19:12,02-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
ef6905e4-a31b-4755-bc4e-b39dcd36c26a,Outcall,Order Related,Invoice request,Ok,68b80dec-3c57-41f7-bebd-369db8863e53,,02/08/2023 21:38,02/08/2023 21:41,02-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
61b8058a-e422-4073-a5c1-4530f727355d,Inbound,Returns,Reverse Pickup Enquiry,Very poor ,6284cbc3-758f-4e2a-bd06-2a95baaefa91,16/07/2023 21:52,01/08/2023 20:49,01/08/2023 21:57,01-Aug-23,LUCKNOW,LifeStyle,469,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
e5f3d1c1-f1d1-44e6-9dc5-9f41dc15ca0c,Inbound,Returns,Fraudulent User,My problem not sholw,a81ed79c-439c-4450-a128-016e08fe2cdf,28/07/2023 17:09,01/08/2023 09:35,01/08/2023 11:41,01-Aug-23,MAHOBA,LifeStyle,3640,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,1
cdc8d0cc-8ac2-4570-8795-8fbb83d73262,Inbound,Shopzilla Related,General Enquiry,Every thing best,621fa54b-4c0e-48ae-955f-7eacc6f764c5,,01/08/2023 03:10,01/08/2023 03:14,01-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
4ffb94a4-8c56-4117-b2ba-44e319ef250f,Inbound,Returns,Reverse Pickup Enquiry,My problem was not resolved.As per my assesment customer care has no power to resolve my issue. So i will file consumer case,ae595b97-4a83-476b-ba7d-352639cb1758,,01/08/2023 09:26,01/08/2023 09:38,01-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
bcb6bc81-9f13-4c6a-b38d-21064c5c4023,Inbound,Returns,Return request,Customer care sir baat     ko solve kiye main aap ko 100 me se 100 nomber deta hun,6798dcb7-bf34-45ca-9a59-f2cc8259c316,,01/08/2023 09:34,01/08/2023 09:42,01-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
d2f59a18-0165-4fa3-9d49-91ddd5193b7f,Outcall,Order Related,Order status enquiry,,253d059b-18f9-432d-8496-6ceb130219c6,,01/08/2023 16:20,01/08/2023 16:22,01-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
23a33798-086f-4e63-b4f4-58bde4720971,Inbound,Shopzilla Related,Shopzila Premium Related,Please delevry every order timely,df88de50-57eb-4f46-a53b-e3178e2b3827,,01/08/2023 20:04,01/08/2023 20:07,01-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
2e0d406f-189d-4331-a57e-9ad80511ba46,Inbound,Returns,Technician Visit,,c529c27f-8077-47d1-b2f8-d620415316de,,02/08/2023 11:51,02/08/2023 12:24,02-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
dd66feba-6868-49d2-b1bf-c3a4648dd001,Outcall,Product Queries,Product Specific Information,,7a81c154-eef4-4f3b-ac67-3a4f788339cc,,02/08/2023 22:29,02/08/2023 22:31,02-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
de258998-3a67-4d89-a598-597c078b9602,Inbound,Returns,Fraudulent User,Worst,fd9e8a94-292f-44d0-a6f3-9bbae7c41b08,18/07/2023 11:45,01/08/2023 08:38,01/08/2023 17:00,01-Aug-23,DHOLPUR,Books & General merchandise,315,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
824c0a8e-2478-4162-a727-94b5c276eaa6,Inbound,Shopzilla Related,General Enquiry,Ok,304d5ed9-1e67-413e-91e9-43bdd203dfd6,,02/08/2023 05:20,02/08/2023 05:22,02-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
db153d19-1ac0-4004-a582-94ced5af382b,Inbound,Returns,Reverse Pickup Enquiry,,92e72ce4-4e49-4367-a33d-4b139649ec31,,02/08/2023 12:53,02/08/2023 12:55,02-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,4
13b0a7fa-323c-4c9f-8ef6-6b4cea7ed310,Inbound,Returns,Reverse Pickup Enquiry,,af77e4da-407f-4bbd-b059-ef675b6d2948,,02/08/2023 19:58,02/08/2023 20:00,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8b082b01-a35e-441d-a31b-2e5fffe8a8ca,Inbound,Order Related,Order status enquiry,Don't delay study material items ,c8568fc9-a4c3-4386-8ea4-a5954a7d8674,,01/08/2023 19:41,01/08/2023 20:05,01-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
55eabbce-66be-47c1-8c75-605e7023cc24,Inbound,Returns,Service Centres Related,,e7b642dc-10f9-4723-97ca-b602d9fad86b,23/07/2023 19:04,02/08/2023 14:29,02/08/2023 14:36,02-Aug-23,HAZIPUR,Mobile,14499,,John Jones,Aiden Patel,John Smith,>90,Morning,3
250e7f5a-8a7e-4f3e-9506-42c4022e6d72,Inbound,Returns,Reverse Pickup Enquiry,,a780faa7-3822-4562-baa7-b09483255cf8,,01/08/2023 12:33,01/08/2023 12:37,01-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,1
10a2f40e-53f5-44e4-bdce-31157af7f4ce,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied with you ,35c99af4-9b0d-48db-b585-50858e14e880,,01/08/2023 19:37,01/08/2023 19:42,01-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
074cf78a-0bf1-4a12-847f-83eefbf07097,Inbound,Payments related,Online Payment Issues,,69d98e07-95a7-453e-8a13-bc2a6761289e,,02/08/2023 14:32,02/08/2023 14:58,02-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
2d6a1d50-28fa-4ba1-8571-fd1d85db5742,Outcall,Returns,Return request,Thanks for support ??,4d8709a2-82c2-4683-8219-abd8f0a20a8c,,02/08/2023 16:31,02/08/2023 16:34,02-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
7354247b-3908-4102-9d67-580e3300473e,Inbound,Order Related,Delayed,,e88edb39-e3a6-4125-a9ff-5d689c9957ce,24/07/2023 12:13,02/08/2023 00:13,02/08/2023 00:18,02-Aug-23,AHMEDABAD,Mobile,10999,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
1a20da5e-5a20-426f-877e-63f3a3161e3e,Inbound,Returns,Reverse Pickup Enquiry,Very good condition ,28b20d24-00e5-4b21-831e-9a3046503878,27/07/2023 07:57,01/08/2023 19:18,01/08/2023 19:20,01-Aug-23,JHARSUGUDA,Electronics,1499,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
eac3a64a-abef-4e1b-a5b2-d0dac70c92bd,Outcall,Product Queries,Product Specific Information,,f4681759-5d2e-41ea-90ca-4b601efed506,,01/08/2023 14:51,01/08/2023 14:57,01-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
4d7009ab-1bdd-4828-aa37-37b0d48056e4,Outcall,Product Queries,Product Specific Information,Good behaviour,5dc66302-9aa9-4098-9e0a-d9cc7b760122,,02/08/2023 22:53,02/08/2023 23:09,02-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
c47faaf6-7777-4cf2-975b-dbf4eb41e122,Inbound,Order Related,Delayed,,21ca7372-81c5-4827-b4a7-9b5f33f5908f,20/07/2023 15:15,30/07/2023 18:59,01/08/2023 13:43,01-Aug-23,PINDWARA,Home,299,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
c75518f1-0db6-43f1-8065-962a56ebf8c6,Inbound,Order Related,Order status enquiry,,b0b11301-6d4e-431f-826f-b26f995ce201,26/07/2023 09:13,31/07/2023 15:58,02/08/2023 08:03,02-Aug-23,PORSA,Books & General merchandise,729,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
d6372fc5-1552-4369-87e9-adfc30f55f4c,Inbound,Refund Related,Refund Enquiry,Nice talking ??,55a2711f-3d9c-4e93-9923-104ceeba063a,25/07/2023 10:57,01/08/2023 12:57,01/08/2023 13:38,01-Aug-23,NEW DELHI,Electronics,651,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
b58f2e1a-4782-4e27-a842-d14d00f8bf01,Inbound,Returns,Reverse Pickup Enquiry,,c5cd8610-1c50-4544-af77-dd9f97269278,,01/08/2023 17:13,01/08/2023 17:14,01-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
e609918e-d4cd-46f0-ae7a-72c33a8e4f39,Inbound,Feedback,UnProfessional Behaviour,,9bd63d41-e2c2-404a-834d-bd05d6d7974e,,01/08/2023 20:04,01/08/2023 20:08,01-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a0c9c69d-1516-463c-81e1-572245b1cb36,Outcall,Returns,Return request,,8b729165-f936-4213-8668-d0a179c9e9fd,,02/08/2023 14:29,02/08/2023 14:31,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
f41476fc-504a-4155-800c-0211ed47172c,Inbound,Refund Related,Refund Related Issues,,bfb76692-728a-4afe-9adf-15ad319b5068,,02/08/2023 20:50,02/08/2023 20:53,02-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
5e1aa174-65c2-40bd-8270-1fb09d053bfd,Inbound,Returns,Reverse Pickup Enquiry,,c4f7ef4b-260c-4ef2-92c9-688f8fb12afd,18/07/2023 07:16,01/08/2023 10:07,01/08/2023 12:16,01-Aug-23,BHARUCH,LifeStyle,1793,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
365d88fb-0f9d-4bfa-995d-58af1fb292bd,Inbound,Order Related,Delayed,,69f2264d-567f-43bc-ab7e-318e9517269c,18/07/2023 07:48,01/08/2023 19:39,01/08/2023 21:24,01-Aug-23,PURNIA,Books & General merchandise,499,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
5bf90294-b4b5-44a7-9d8e-d1859bbafac3,Outcall,Order Related,Order status enquiry,Very good ,7001625c-3ebf-43f3-a830-c52a0810ae02,22/07/2023 18:37,31/07/2023 19:00,01/08/2023 10:17,01-Aug-23,JHARIA,Home Appliences,19999,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,4
fd1d40c0-6944-446a-984f-e4586336d7cf,Inbound,Order Related,Order status enquiry,Thank you,ff760562-ff56-4f70-bb9f-829e2b2427a0,28/07/2023 15:24,31/07/2023 18:34,01/08/2023 09:59,01-Aug-23,GURGAON,Electronics,213,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
572ab736-b615-4ab7-81d4-089671992780,Inbound,Returns,Missing,,5dc8dc2f-fbea-4756-ac5d-764ffd446327,25/07/2023 05:29,01/08/2023 06:12,01/08/2023 09:13,01-Aug-23,GIRIDIH,LifeStyle,493,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,1
1733fe96-aaf4-450f-adf6-aee1eaf2eaa0,Inbound,Returns,Return request,,7f16d0b8-4750-4c7c-917d-8f5d92c13e7d,,01/08/2023 07:43,01/08/2023 07:46,01-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
32291afc-c7b5-4365-a1a6-3771879d41e6,Inbound,Product Queries,Product Specific Information,"Gud work,gud product, gud product delivery work,gud packaging, gud customer service. ",b51fbf70-f54b-4b11-9305-3ba8082a690f,,01/08/2023 17:49,01/08/2023 18:06,01-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
1ff6ebb3-2507-4209-a23d-5ca43a4089e0,Outcall,Returns,Reverse Pickup Enquiry,,4a39ac44-e146-4db7-8e88-124177fed199,,02/08/2023 18:08,02/08/2023 18:12,02-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
af7a01fe-2936-42a3-bf88-c784caee333e,Inbound,Order Related,Delayed,,ccb37b45-7a1e-4d11-bb6e-be9244a680fe,,02/08/2023 14:30,02/08/2023 14:50,02-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,4
4a8e266b-a4ec-4dc4-9351-a9a689113096,Inbound,Returns,Service Centres Related,,71f2f5cb-279d-43ff-a661-47877dbf9127,,02/08/2023 14:32,02/08/2023 17:42,02-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
31f57ce5-4d4b-4bb5-9b67-f0d65b0afa00,Inbound,Returns,Fraudulent User,,5b05dc46-7be4-473f-b8a0-6b038ba555a7,,02/08/2023 20:05,02/08/2023 20:48,02-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
4406d938-c3b1-49b6-abcb-8ed39e934db5,Inbound,Order Related,Order status enquiry,,8df249be-9687-406d-a331-edeacd0c5560,,02/08/2023 20:33,02/08/2023 20:34,02-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
a387f592-1e59-444a-9a89-f55827d4444a,Outcall,Returns,Reverse Pickup Enquiry,Thank you (Rakhe),e1ea87f1-27f4-4110-b46a-fda2a496ca5c,,02/08/2023 20:54,02/08/2023 20:55,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c00ab3a3-b4db-4152-be2a-fd86c3287c8d,Inbound,Order Related,Delayed,This girl was very sweet and customer friendly. Very polite in nature.,4f9c372a-6fd4-4087-9d9f-014f11c91eff,21/07/2023 08:28,02/08/2023 00:34,02/08/2023 22:51,02-Aug-23,PUNE,Home,449,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
baebd709-e6d1-43b4-a6e2-7db7f4851f8c,Outcall,Feedback,UnProfessional Behaviour,Refund details more enhancing wil be greatful,111b3401-9df0-48d3-b4f6-5ddaf6fe01de,,02/08/2023 11:52,02/08/2023 12:00,02-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
09ef57be-439e-4ad0-a576-b0885b6f0b48,Inbound,Returns,Return request,,56a28c1f-bae3-4f9d-aaa0-fcdf15f19ead,,02/08/2023 21:58,02/08/2023 22:00,02-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
c832ade5-5e8d-495f-b593-0492871945cc,Inbound,Returns,Service Centres Related,Shopzilla only make me fool. you people looted my hard core money. Shopzilla is fraud.......  ,41c8a1e4-2402-4263-ba07-a5a8054e26a9,,02/08/2023 16:05,02/08/2023 16:08,02-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
1e0d166a-2d4d-421f-b1e9-313c30247e19,Inbound,Returns,Reverse Pickup Enquiry,Good at customer relations.,e9b1216d-6f3f-4f7f-b736-536acf947c2e,,01/08/2023 19:05,01/08/2023 19:07,01-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
0cb69753-6c07-4ee6-9b43-73854b3056fa,Inbound,Shopzilla Related,Signup Issues,,69b2eae8-be06-403c-a2be-5ba087db8c89,,01/08/2023 19:24,01/08/2023 19:26,01-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
6ff9fc4f-226b-438a-9b29-de4ae23cf7cb,Inbound,Order Related,Order status enquiry,,ee489c89-dcfb-4c95-af30-1221497f2c37,,01/08/2023 23:53,01/08/2023 23:54,01-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
79070e72-5d44-47c8-86e9-75d1ea74af27,Inbound,Product Queries,Product Specific Information,,5c3f4287-d97d-4c5a-b470-c1027443d381,,01/08/2023 15:54,01/08/2023 18:56,01-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
2d2e4ac3-b7a8-4955-a07f-4c9a0d1b987e,Outcall,Returns,Reverse Pickup Enquiry,,c7fb1ed1-c07f-4ade-9e32-fd62ea3dc934,,02/08/2023 11:19,02/08/2023 11:28,02-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
c0fffb9e-172d-49c2-a48b-c363accad027,Inbound,Returns,Reverse Pickup Enquiry,,2122faf0-4854-4a96-83b3-97ffbed89334,,02/08/2023 16:58,02/08/2023 17:04,02-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
ba6c35cb-e77f-4e53-a6cf-0356ac13b49f,Inbound,Returns,Reverse Pickup Enquiry,,b6f6ab73-8b81-4477-a21c-67b73132b2ca,,02/08/2023 18:39,02/08/2023 19:48,02-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
f6240a9f-1642-4216-9ec5-feb7acdb6a34,Inbound,Order Related,Invoice request,,4ce216f2-4f3e-43ed-8731-82e929c13ba3,,02/08/2023 22:30,02/08/2023 23:33,02-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
012831c2-984c-4337-aa03-0a6a70a05815,Inbound,Order Related,Delayed,no,ab9d8a05-8e20-45f7-a807-0276d358425c,21/07/2023 22:15,01/08/2023 16:15,01/08/2023 18:09,01-Aug-23,BANGALORE,Books & General merchandise,1325,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,2
06740716-4303-49c5-9052-dba984adc114,Inbound,Returns,Fraudulent User,,df810169-624c-42aa-b332-479084d2e7ea,27/07/2023 14:39,31/07/2023 12:17,01/08/2023 00:37,01-Aug-23,AHMEDABAD,LifeStyle,299,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
f0c1643b-faa5-4a28-bcf1-fa1cb3fa4e2b,Inbound,Cancellation,Not Needed,,5f968656-ec15-48a2-8d24-67c55247c6d8,,01/08/2023 13:38,01/08/2023 13:49,01-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
7c8f2e04-5d55-4447-99c1-edd253b006cc,Outcall,Order Related,Delayed,Thank you Shopzilla ,4521521a-9dbc-4cca-b8dc-de95bfaf9f64,,02/08/2023 09:07,02/08/2023 12:11,02-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
91bc25fd-dd12-483a-8d0e-3f3f0d42df10,Inbound,Returns,Reverse Pickup Enquiry,,ce5b5a6c-c18b-4cbe-9c31-f289283f884f,,02/08/2023 14:29,02/08/2023 14:33,02-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
73c79d1c-2027-40fb-b215-68a336e3c4ab,Inbound,Offers & Cashback,Affiliate Offers,,4b76c0b1-11ce-4cb7-949c-341ad52c39e5,,02/08/2023 16:32,02/08/2023 17:03,02-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
a77307fa-962b-431c-aee6-8aa44efe60d0,Inbound,Returns,Wrong,,10a7f42c-3277-42b4-8de5-103f0437a7af,23/07/2023 13:21,30/07/2023 12:38,01/08/2023 02:41,01-Aug-23,KODUR,Books & General merchandise,782,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,4
33389f73-733a-4a5d-b11a-8e1669b016b5,Inbound,Returns,Fraudulent User,,091c67e3-58f3-450e-947f-dced2f3a0af9,22/07/2023 06:48,01/08/2023 20:19,01/08/2023 20:23,01-Aug-23,GOHANA,Electronics,1529,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
7ac3a39e-f34a-4e24-9002-c092f973bb0b,Inbound,Returns,Wrong,,dc45f9ec-68c3-46e4-a102-2ccffd7a900d,,01/08/2023 16:41,02/08/2023 09:53,02-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
c6e2f7ad-341d-4078-83c6-cf9b29cb1b1f,Outcall,Returns,Reverse Pickup Enquiry,,92bc5cd9-f3b2-47d4-b265-b0473f4d86e5,,02/08/2023 12:13,02/08/2023 12:32,02-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
016f8af3-10e6-4755-9a4f-5d8bd52b8265,Inbound,Order Related,Installation/demo,no,86b7892a-033c-4e32-8c0f-3c8f4ede41bb,16/06/2023 14:05,28/07/2023 20:42,01/08/2023 14:57,01-Aug-23,JAJPUR ROAD,Electronics,349,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
3fb92044-9476-4c4b-8638-11bd7dfc461c,Inbound,Order Related,Order status enquiry,Good ,d31e96f1-476e-43dc-8796-b3fe1462f02e,31/07/2023 20:03,01/08/2023 22:43,01/08/2023 22:49,01-Aug-23,WANKANER,Mobile,32999,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
052bea0f-c6cb-48a2-b222-d4b1e6308221,Inbound,Order Related,Delayed,,d902783c-1012-4400-b590-1a5c3090498b,,01/08/2023 09:25,01/08/2023 09:25,01-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b51fe06d-9d7e-4ae9-9bb4-e8e2ea108403,Inbound,Returns,Reverse Pickup Enquiry,,27d6ecf2-5e0b-4ecd-aa02-c1f5ea7e0a9b,,01/08/2023 13:05,01/08/2023 13:08,01-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
69a37b40-2635-4ee8-938f-afc1d5b1c1b8,Inbound,Order Related,Seller Cancelled Order,,cc9a84e9-3d6e-4a17-94e0-d740138b2074,,01/08/2023 17:48,02/08/2023 10:40,02-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,3
ee1f1570-ce1e-45e0-aa6e-9ae1fdcd1654,Outcall,Returns,Return request,,5b337281-09bc-4ba5-8945-a89ced4072b4,,01/08/2023 17:34,01/08/2023 17:36,01-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9be7cbdc-b30a-40e1-99bb-f44e33016871,Outcall,Refund Related,Refund Enquiry,,ae520dd3-5de6-4337-bd28-48b8f0c303af,,02/08/2023 02:35,02/08/2023 02:36,02-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
93f7603e-6a09-44be-87fc-2225ac1d0d0a,Email,Order Related,Order status enquiry,,fe478a1c-597e-4d50-957a-5421b7ac2cd6,,01/08/2023 20:04,01/08/2023 20:53,01-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
e7d10684-ffe4-461b-a393-597c479e5105,Inbound,Order Related,Order status enquiry,Sftsfseg,3ed9c26e-c611-4bdc-897e-67f0224df713,,02/08/2023 08:48,02/08/2023 08:49,02-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
18b21f3c-828b-446d-9f43-af4202267456,Inbound,Product Queries,Product Specific Information,Very bad service I never dreamed,7f0f9ade-2c27-4f51-b01f-415c48adb3ea,,01/08/2023 12:38,01/08/2023 13:27,01-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
9ca08b16-5465-4598-9277-29fb21e1150e,Inbound,Order Related,Order status enquiry,Resolve my problem immediately otherwise I will file a case ,e818e7fe-48ec-48ad-95fa-f8c80959638a,21/07/2023 22:11,02/08/2023 20:05,02/08/2023 20:16,02-Aug-23,MUZAFFARPUR,Electronics,11999,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
4cd3d5dc-6526-4783-b8b9-2fe52c1885e9,Outcall,Shopzilla Related,Signup Issues,Nice parson,d24406bf-6ac6-4bd3-9a22-78ddcaacfca7,,02/08/2023 10:33,02/08/2023 10:41,02-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
b781e6eb-3468-4d7d-a7dd-fef5a2023cda,Inbound,Returns,Reverse Pickup Enquiry,Customer care are very good. But problem is not solved yet.,8af0143f-0874-41f5-9491-061186037743,,02/08/2023 20:24,02/08/2023 20:31,02-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
3871d63a-c3be-41e9-a29b-5e1ac505348f,Outcall,Feedback,UnProfessional Behaviour,,95798b6a-925d-4b74-b854-09ba2e67eeaf,,01/08/2023 18:07,01/08/2023 18:28,01-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
316ecee2-1d5e-475f-846b-faef4851c329,Inbound,Returns,Return request,Nice,3d0b28c5-7673-470f-b46c-caa505387e37,,01/08/2023 22:31,01/08/2023 22:39,01-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
435f3e5d-0094-41f6-9ba0-fcddd6a05e8b,Inbound,Order Related,Delayed,,8a3a9568-7475-41f4-9af3-d84c2d42bd31,,01/08/2023 21:36,01/08/2023 22:16,01-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
b3b87f6c-3560-4fce-ab6e-c770f354279a,Inbound,Payments related,Online Payment Issues,,45e1793f-f526-44f6-82fb-4b6364104fb6,,01/08/2023 22:25,02/08/2023 15:36,02-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
5e6f68a4-5eee-4f5a-af30-ad63f5c9f4ca,Inbound,Returns,Wrong,,5a1241cd-b899-44ab-beef-b3ad145e4d2a,,02/08/2023 19:29,02/08/2023 19:35,02-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
ab8a4727-6f16-4943-9032-7b63ab29f9cd,Inbound,Order Related,Delayed,They should need to answer the specific question of the customer instead stating \u2018 I truly understand your concern\u2019.,6c116603-79ce-4283-9827-5db48e0f6e76,20/07/2023 09:56,01/08/2023 11:44,01/08/2023 13:33,01-Aug-23,BIHAR SHARIF,Electronics,267,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
57498bda-bd0d-4cfa-99c4-fed1cb6d640f,Outcall,Order Related,Delayed,"Senior executive was not trying to help me out ,she only says casually that sir please wait ,but didn't proving any solution.she don't wanna listen any thing,she only thing same word that wait.very poor system of Shopzilla if they don't have capability to deliver order in a time so why they given assured delivery and anything earlier they cancel my one order from Shopzilla end and now it's second time that they doing same with me same procedure ...very pathetic system and very worst system ",d57b12d6-e0e0-436e-8ddb-6c8312da1d75,22/07/2023 01:48,01/08/2023 14:49,01/08/2023 14:49,01-Aug-23,NAGPUR,Mobile,32999,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
8b4f42d7-7d53-4369-b93d-62821472aafa,Inbound,Order Related,Delayed,,7f0578ce-3e71-4f59-90bb-72784880200a,29/07/2023 11:01,01/08/2023 12:28,01/08/2023 12:33,01-Aug-23,NEW DELHI,Home Appliences,7499,,Jessica Jones,William Park,John Smith,31-60,Morning,5
158bb138-1e49-4237-81fb-df343068aa13,Inbound,Returns,Exchange / Replacement,,bf308750-3bab-4c1a-8ff4-787049b921ab,,02/08/2023 15:15,02/08/2023 15:24,02-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
611c31ef-0d6b-4e50-9036-cfaeb34e94a2,Inbound,Order Related,Order status enquiry,,a7df92d6-19cf-4379-9a37-e83ce15758bf,,01/08/2023 16:29,01/08/2023 16:56,01-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
30d1ebe1-a3f3-4ca6-81ab-bb6da6e44a54,Inbound,Returns,Reverse Pickup Enquiry,Nyc,422c300c-bead-4fda-9b9d-abcb2bca57a2,,01/08/2023 19:42,01/08/2023 19:55,01-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
65454546-7d80-4239-90a8-6b95f7b83b7e,Inbound,Refund Related,Refund Related Issues,,413e835a-3749-47cc-91c5-a80989aebc2e,26/07/2023 02:37,01/08/2023 00:42,01/08/2023 00:44,01-Aug-23,YAMUNANAGAR,Books & General merchandise,397,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
d140b24c-4ab9-45ff-912d-a56b015136e8,Inbound,Cancellation,Not Needed,,fa1aba3b-aa31-402d-9374-ba6c19b3d61b,,01/08/2023 20:50,01/08/2023 20:51,01-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
b2618598-8af8-4d65-9ed0-9e0a0e7e8cf9,Outcall,Order Related,Priority delivery,,d5e6fa4a-b4b7-427e-b2c2-f457efb06730,,02/08/2023 16:26,02/08/2023 16:30,02-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
0df42143-76c1-4411-9344-10b5ffc037b0,Inbound,Shopzilla Related,General Enquiry,Nice one ,396cb7b0-c3b4-4c74-8ad2-657d18f413fc,,01/08/2023 12:11,01/08/2023 12:14,01-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
090dc176-7d21-4888-ba0c-a6ec26e8af7f,Inbound,Feedback,UnProfessional Behaviour,,87d5cee4-8b6e-480c-9388-81c98cf21bbc,15/07/2023 21:42,02/08/2023 10:03,02/08/2023 10:05,02-Aug-23,AURANGABAD,LifeStyle,719,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
c9cd254d-75ff-4c1e-96d7-b9d0997593fd,Inbound,Returns,Return request,,12168263-7aa7-4b81-8371-1586e8b7da2f,24/07/2023 12:28,31/07/2023 22:43,01/08/2023 12:10,01-Aug-23,BANGALORE,Books & General merchandise,115,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
3b7c558d-0045-44b4-bd37-16b814a9036c,Inbound,Order Related,Order Verification,,70b89a27-6108-435f-9d32-29ee09f9b4c8,,01/08/2023 09:08,01/08/2023 09:09,01-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
c6396594-e119-43c0-b03f-94e64782ed8f,Inbound,Order Related,Delayed,,0d80403a-dbe2-4926-b20e-2fa579f7c7e7,,01/08/2023 15:15,01/08/2023 15:16,01-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
5a5ca47b-f6ce-40d1-9e42-1951704f938e,Inbound,Cancellation,Return cancellation,"Sellers should deliver same product shown in Shopzilla. More than often, I have received different products or same product but in different colour.",03d42145-ea7d-445d-b55c-6ca168613939,,01/08/2023 20:49,01/08/2023 20:50,01-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
4b573d37-fdde-42d6-8866-c3e3ac18460f,Inbound,Returns,Reverse Pickup Enquiry,Why you people didn't resolved my issue my product is damage so please return that technician coming from bajaj service center he said product is damage so please return that as soon as possible ??,110cba2e-b988-40b8-9967-716c8d6e7a71,19/07/2023 18:23,02/08/2023 14:07,02/08/2023 14:15,02-Aug-23,DARBHANGA,Home Appliences,2604,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
6b9ba5dc-b203-4aa0-b5ab-e610456fd9a4,Inbound,Order Related,Order status enquiry,,e2a99318-4e0f-4575-b3f1-dd6aa12acc9d,,01/08/2023 17:10,01/08/2023 17:12,01-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
20deb652-3ddb-4b12-b87c-e08a353928c0,Inbound,Order Related,Delayed,,9609f20e-448e-4410-a906-161461df9c4b,,01/08/2023 18:56,01/08/2023 18:57,01-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
3f229f12-b879-41a3-a564-d275aea8f88c,Inbound,Returns,Fraudulent User,,b68e345f-22e7-4d3f-80e8-5124bea08f85,,02/08/2023 10:38,02/08/2023 10:44,02-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
9b1044af-6d60-447b-acfd-b6948bf44c31,Inbound,Order Related,Order Verification,,357f9b10-1d8c-4216-8d42-97fccc3de6d4,,02/08/2023 12:09,02/08/2023 12:10,02-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
7374b31f-fd28-4841-86c9-5ae7418e1943,Outcall,Returns,Reverse Pickup Enquiry,Return issue plzz solve my problem,f8dbc9ac-fde8-403f-83ad-e26a020638ad,,02/08/2023 16:34,02/08/2023 16:36,02-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,2
4d1fd79a-6c68-47e2-b41c-089158507910,Inbound,Order Related,Seller Cancelled Order,,19c92c2a-f9df-4b80-a493-f3fbd156e534,,02/08/2023 16:42,02/08/2023 16:45,02-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
24bc2061-7dfc-4495-bffb-c6a8222fb38b,Inbound,Order Related,Order status enquiry,,02033ef2-ddeb-4b58-90e7-0794528b391b,31/07/2023 22:36,31/07/2023 23:03,01/08/2023 00:23,01-Aug-23,,Electronics,49499,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
890c6cb3-d290-4b2a-ad9d-2cafa837f7da,Inbound,Order Related,Seller Cancelled Order,,e59e522d-9d24-4935-8056-ad57a05ee4ab,,01/08/2023 10:35,01/08/2023 10:55,01-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
3ecf7b56-0c19-4c5d-bc2f-c2e8910e5f69,Inbound,Feedback,UnProfessional Behaviour,Good communication,29d96363-38db-41f6-900e-bf0086716a12,,02/08/2023 09:47,02/08/2023 09:49,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
ad2ca970-5d14-4cde-93d3-993943dfbf8b,Inbound,Onboarding related,Seller onboarding,Little bit anger and arguement with me overall I give good rating I know u will improve best of luck,dfa67d7d-a46d-416b-90fb-49c443f4a249,,02/08/2023 12:00,02/08/2023 12:01,02-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
1f464e78-1395-4d34-8f0f-3bcccadbd9d3,Outcall,Returns,Reverse Pickup Enquiry,No comments ,cb53c010-4e99-47e1-b9f6-f30ddbebd191,,02/08/2023 14:47,02/08/2023 14:54,02-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
f045a221-8fc4-4d1d-92c1-b2c09cc3c11b,Outcall,Order Related,Invoice request,"Please give customer support in Bengali language, it will be really helpful ",b7dcd1ed-4cb9-4ab2-8106-52b245402969,,02/08/2023 14:40,02/08/2023 14:58,02-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
4aa649c4-fc99-49d1-b8cc-28b4bf43d23d,Inbound,Payments related,Payment related Queries,,61f3166b-1ccf-4c41-9cbc-3b204cfd438f,,02/08/2023 18:20,02/08/2023 18:21,02-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3c0159cb-a523-4f26-b874-b3dfcc449de2,Inbound,Order Related,Installation/demo,,0d1185fa-84fc-4729-9a81-3e6d9f9d4af6,,02/08/2023 18:45,02/08/2023 18:56,02-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
58b6b299-7f12-4177-b804-d026a8576c2e,Inbound,Payments related,Wallet related,You can't Customer according program and work.,369a029d-6bb2-4e9a-889f-d307ab5e25d1,,02/08/2023 19:23,02/08/2023 20:09,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
3a854fe3-fded-4fd4-a603-9c87dc2fcc6b,Inbound,Returns,Reverse Pickup Enquiry,,243488a7-ad82-4991-95a7-e172d7660272,,02/08/2023 20:26,02/08/2023 20:28,02-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
2175f7ee-5f70-4623-be87-885c10d70cfd,Inbound,Order Related,Delayed,,06ab8fcd-e359-4055-b1eb-da1d57920214,27/07/2023 22:43,01/08/2023 16:51,02/08/2023 15:08,02-Aug-23,ALLAHABAD,Electronics,597,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
28717ff7-5d2c-4f96-8e6e-4ca667d12bb5,Inbound,Order Related,Delayed,,f17c7f80-6abc-464e-b6f7-c4292cc1cdb2,25/07/2023 07:18,02/08/2023 13:35,02/08/2023 13:36,02-Aug-23,DAUSA,Home,790,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
920ebad6-9883-4b14-9be7-fd9e1ff18808,Inbound,Order Related,Order status enquiry,Good ?? ,206175da-54e8-4b5f-8de0-b8ebcdf090a3,24/07/2023 20:18,31/07/2023 07:12,02/08/2023 21:36,02-Aug-23,MORADABAD,Home,699,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
70d0b1eb-8108-4809-abc4-acf4f1b36758,Inbound,Returns,Reverse Pickup Enquiry,,d97ae6f5-e723-43ce-a0e5-6dc68262c95d,,01/08/2023 15:11,01/08/2023 16:15,01-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
0bd6bbed-e0f3-4bb3-b2d6-a010b8255d55,Inbound,Order Related,Order status enquiry,,d5bc6029-4ce2-45af-b9aa-450d21fdecc1,,02/08/2023 14:37,02/08/2023 14:39,02-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4bdcf906-ae2e-4816-b340-bc2c9a62e6ba,Inbound,Payments related,Wallet related,,95d26c6a-a2a5-4d56-93ec-22e22e696600,,02/08/2023 08:37,02/08/2023 08:38,02-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
a5aff66c-e130-4da6-93c6-d81e1ee27769,Inbound,Returns,Reverse Pickup Enquiry,Good ,ca17a02a-894f-4e49-ba0f-c1141e15ca4a,,02/08/2023 15:56,02/08/2023 15:59,02-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1da794c5-0bf0-4314-8b29-cb633d6a23d2,Inbound,Shopzilla Related,General Enquiry,,be81776a-3f3a-41a3-84e6-e17d539f34f3,,02/08/2023 18:35,02/08/2023 18:36,02-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
c2aa4882-272b-4e5e-915f-4a838478b1a9,Inbound,Returns,Reverse Pickup Enquiry,,d098e6a3-e56c-4323-a594-29f6ca2dadf6,,02/08/2023 22:08,02/08/2023 22:11,02-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
02ad214a-1062-4fe3-8b20-4b11cddd148e,Inbound,Order Related,Order status enquiry,Thank you,c196e887-48aa-450f-959b-e8bb8710144b,23/07/2023 14:58,02/08/2023 21:18,02/08/2023 21:19,02-Aug-23,KANGRA,Mobile,32999,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7595939c-dd1e-466f-ab23-59dae3ec74eb,Outcall,Returns,Return request,I am really happy to talk to her about my product problem ,f5e251cb-7774-4a0f-9ac7-d1d3a0ea4174,,01/08/2023 19:17,01/08/2023 19:22,01-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
0d66b04b-8d87-44bc-819d-682120fe49cb,Inbound,Returns,Reverse Pickup Enquiry,,c1a84154-c4de-4f37-ad0f-a98ab60757ea,,01/08/2023 17:23,01/08/2023 18:19,01-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
8e393f56-9b3d-4995-9cb5-ecf76899d17c,Inbound,Order Related,Delayed,,99d568dc-871b-48fa-98d8-1af314b72acf,26/07/2023 15:16,01/08/2023 08:13,01/08/2023 08:16,01-Aug-23,DARBHANGA,GiftCard,3000,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
a0131dd7-fe9e-4838-9865-9b1f2a94fabc,Inbound,Returns,Wrong,,c78313d7-bf77-408c-9bab-c6a27f15921b,,01/08/2023 10:21,01/08/2023 10:23,01-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
7246fc5f-57a8-4f46-aafb-9dff167a549e,Inbound,Returns,Exchange / Replacement,,7b6abf32-28c9-46de-8302-0c9c3943d5d3,,01/08/2023 19:44,01/08/2023 19:46,01-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
7db8cba3-0154-4a95-a6d8-e0a1b2c96eef,Inbound,Product Queries,Product Specific Information,,ee39ed90-69a1-4c05-91d4-1a258abb936d,,01/08/2023 20:53,01/08/2023 20:54,01-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
f46ecc6f-c102-4cb9-ab5e-70f4ef2066cc,Inbound,Product Queries,Product Specific Information,Very poor,f16a11a3-cf62-4bd1-bdce-468e84aa818a,,02/08/2023 17:26,02/08/2023 17:27,02-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
398fe396-14f1-479a-a6d9-4187bedd4fbd,Inbound,Returns,Reverse Pickup Enquiry,,4dbcc34b-e61d-4d67-9846-8937eedf8b10,,02/08/2023 18:22,02/08/2023 18:24,02-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
d649db05-eedb-46ce-97f5-885dba92ff98,Inbound,Returns,Exchange / Replacement,,db1ea149-81db-4add-a062-35554290b8f7,,01/08/2023 13:38,01/08/2023 13:40,01-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
caddfc00-f2b7-4a3f-a0e8-fe924bc26507,Inbound,Refund Related,Refund Related Issues,,c7019cbe-cf7a-4fbc-8cba-c1bcb4d37c92,,01/08/2023 16:12,01/08/2023 19:22,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
5ab71852-04f3-4d84-b2a6-992e4d44ed1f,Inbound,Returns,Wrong,Thanku customer support executive ???? you solved my problem ,91204f07-bd68-4c30-9e5f-e2f05be22116,,02/08/2023 09:23,02/08/2023 09:26,02-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
c062e910-2cac-404b-b033-4a6c4074695e,Inbound,Order Related,General Enquiry,,b6ca397f-ea1f-4b2e-9199-3122f2102e72,,01/08/2023 22:58,01/08/2023 22:59,01-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
6306425d-aeb8-4751-9074-e1b4d3bbc8b4,Outcall,Returns,Return request,,00b41258-3437-42fb-a27b-004a23d1dab2,,01/08/2023 15:04,01/08/2023 15:07,01-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,1
e60ea069-3ac9-4240-b7ef-aeb4e52c5100,Inbound,Order Related,Delayed,"This feedback not to the executive but it's too Shopzilla, I have not ordered my order from SuperBuy because u guys were delivering one day prior to SuperBuy and now it's completely delay by 3 days. It's not acceptable, needs to understand few things we ordered to get on time due to some priority. After a long time I have ordered from Shopzilla but u guys disappointed completely. I m using SuperBuy only due to quality of service and they are very very far better then Shopzilla. ",fa6b131d-b6d7-4b9b-8cd3-a31dc05a5a63,23/07/2023 13:17,02/08/2023 22:48,02/08/2023 22:48,02-Aug-23,HYDERABAD,Books & General merchandise,319,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
e7eb40fe-fcdf-449c-afac-c2169788715f,Outcall,Returns,Reverse Pickup Enquiry,Good thanks ,269a2363-d306-488e-ad34-82613dea6a59,,02/08/2023 14:39,02/08/2023 14:40,02-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
21e83209-27af-4818-bd83-82d856c8fef0,Inbound,Returns,Reverse Pickup Enquiry,,d277229b-711f-4021-bb2d-f02d0af4722b,,02/08/2023 15:41,02/08/2023 16:02,02-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
cb95a4c3-8fc1-4b01-9daf-523cbca79337,Inbound,Refund Related,Refund Enquiry,,84b39f23-724d-4224-a998-31f2c14843c8,,02/08/2023 19:34,02/08/2023 19:49,02-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
de08b2be-67f8-4c06-9fd1-ce2b35dde9bd,Inbound,Payments related,Payment related Queries,,41c54216-0275-486b-9a20-4c9a31c31996,,02/08/2023 08:56,02/08/2023 11:33,02-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
c8e90b0b-2b93-4be8-a139-7c8473481f47,Inbound,Returns,Missing,"Very good solution provide by staff, Good gesture keep it up ",1e5ba95c-9362-4bc7-95ee-6ce2ee29b4a3,,02/08/2023 23:47,02/08/2023 23:48,02-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
87d02204-1d2c-4d29-854f-eb85f840a22d,Inbound,Cancellation,Not Needed,,af7500f5-eaea-4a9d-af03-0c8173e57e97,25/07/2023 22:42,01/08/2023 23:38,01/08/2023 23:41,01-Aug-23,NAVI MUMBAI,LifeStyle,1372,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
f98eb927-e33c-473e-8fcd-22d25681f409,Inbound,Order Related,Delayed,Thank ,4791dd8a-f5ad-46fd-8dee-26c57ca675fe,23/07/2023 18:41,01/08/2023 13:52,01/08/2023 13:56,01-Aug-23,AHMEDABAD,Mobile,32999,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
3ba87e5e-add7-4fb2-8435-8c00ebfa6437,Inbound,Order Related,Priority delivery,,53f037df-f402-478c-8c6b-b5a10b1a8da8,,01/08/2023 21:58,01/08/2023 22:01,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
0021c8f6-ead5-4865-b414-90cb770cf786,Inbound,Refund Related,Refund Related Issues,,879fa1d8-ca9d-4269-9035-6b49ed8efee5,,01/08/2023 09:01,01/08/2023 09:02,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
8a52db0e-f8aa-40c1-9929-2d8961be31a2,Inbound,Product Queries,Product Specific Information,"If not return, an exchange offer must be there for any order. And a verification and of the seller and quality check must be done before let them sell things. Many of us are having issues of getting wrong or less products on Shopzilla. It needs to be checked and those sellers who are sending wrong products to the customers, should be banned from here. People are loosing trust of Shopzilla. Do something about it we move on to something else. Thank you ",5a0286c8-7084-4db0-80d8-203e13ff54d3,,01/08/2023 10:48,01/08/2023 10:54,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
432564f0-d480-49ec-a362-3f9ff69c5a49,Inbound,Returns,Return request,Thank you   ji for your assistance... thanks a ton,7fd1ed88-a1d5-47bf-b46a-4d0d21b11ab7,,01/08/2023 11:55,01/08/2023 12:10,01-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
88f4752b-2eeb-4d51-8283-de36f6f3de92,Inbound,Returns,Reverse Pickup Enquiry,I'm very disappointed for customer service... Nobody solved my problem ??,7734671c-36ed-4204-9b45-355008c04b83,,01/08/2023 18:08,01/08/2023 18:18,01-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,1
cbc9dcda-a6ff-4ae5-bbeb-f2f6b832e2ce,Outcall,Product Queries,Product Specific Information,,99c4e1bd-cbbf-4b67-8be0-bab0703c01dd,,02/08/2023 12:42,02/08/2023 17:20,02-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
a3870a1c-e174-4ec9-b5f5-96933455cded,Inbound,Returns,Reverse Pickup Enquiry,,a8764675-3b36-4f3a-a6c0-9df87c64a981,,01/08/2023 08:06,01/08/2023 08:23,01-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
09e15d1e-0a05-450b-92d6-4034a52300cb,Inbound,Returns,Service Centres Related,,1477647d-a3c5-41a4-8e1e-de058a5faace,,02/08/2023 08:28,02/08/2023 08:30,02-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0df5aa6e-c92a-428a-98b6-ff5c10687f99,Inbound,Returns,Missing,,5ae15b2b-2a80-4f02-9af1-bfb1ecafc376,,02/08/2023 22:26,02/08/2023 22:29,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
ec4b52a7-e0ac-4556-a92a-69abcf0d60b7,Inbound,Cancellation,Not Needed,,6c81996a-23b7-48a8-81fe-3c1d3ee865df,11/07/2023 13:45,02/08/2023 14:47,02/08/2023 14:54,02-Aug-23,SRINAGAR,LifeStyle,215,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,3
e019834c-6474-41d5-aacc-aceec451644e,Inbound,Order Related,Delayed,My issue is not solved women bawli   and dupatta set for delivered and return but 2 month above there is not send my refund so I request you haliyal branch manager say my refund is sending me plz,db8548e4-6a93-4027-b4d7-af6e86507aa1,,02/08/2023 07:05,02/08/2023 18:37,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
d439bfea-0eb8-44d5-b8d2-1fd0acb825a3,Inbound,Returns,Missing,,89d0a1ac-574f-4d1b-a035-8aa580069c8f,,02/08/2023 12:08,02/08/2023 12:42,02-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
0a1175bb-e283-4425-8bb8-36b3f15ed89d,Inbound,Order Related,Seller Cancelled Order,,661a0848-b61a-4b9c-9fc4-fba8d5b18d4f,,02/08/2023 23:12,02/08/2023 23:17,02-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
3c22b7fb-ff96-4fea-8e34-2066052b8187,Outcall,Order Related,Order status enquiry,,fd2a96a6-ea5b-4499-8705-5e91575a78e6,,01/08/2023 18:12,01/08/2023 18:13,01-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
b4cae96a-a729-4397-8472-6a407fbb5640,Outcall,Returns,Service Centres Related,,45835a4b-09ac-4650-a429-ea8cf36ae5bf,,02/08/2023 16:21,02/08/2023 16:46,02-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
01879a17-ee66-4156-bb13-8c08c56e3b03,Inbound,Returns,Missing,,1daa3b0c-1360-4dea-8bd7-394ba13b8df6,,02/08/2023 17:07,02/08/2023 17:15,02-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
3b4a9b4d-2c74-44a2-aa6d-db4d7ca9a4bc,Inbound,Returns,Reverse Pickup Enquiry,It's good??,c1075f38-c681-478b-8e3e-52ba5adcf476,,02/08/2023 19:08,02/08/2023 19:08,02-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
69ad1819-f721-4fce-b1bb-8ceb687cc09d,Email,Returns,Reverse Pickup Enquiry,,f71649f4-85b0-4bb5-ad96-c7ff9bfa1e3a,,02/08/2023 19:31,02/08/2023 19:32,02-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,4
0415c8c0-eeae-437f-832d-de74f9bd81e0,Inbound,Order Related,Installation/demo,Good response,4aad786a-ff96-440a-92c0-e8b36f6f80ba,,02/08/2023 20:30,02/08/2023 20:41,02-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
52916b55-8a00-4bf3-972c-26913443b450,Inbound,Returns,Fraudulent User,,bf82bde9-d0ad-4886-91ab-32de45fc594f,12/07/2023 11:42,01/08/2023 12:01,01/08/2023 12:53,01-Aug-23,GAYA,Books & General merchandise,295,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
6609fc40-b9e8-42d4-8596-e98ae7a45f11,Inbound,Returns,Reverse Pickup Enquiry,,bb36bae5-8b15-49e4-b4fc-46a25fecf5e1,,01/08/2023 09:53,01/08/2023 13:35,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
71a7d483-a2f0-4662-8a91-f212b0dbbd11,Inbound,Payments related,Payment related Queries,,0f2d8872-9baf-4ed6-893f-8ba0e42a725e,,01/08/2023 12:53,01/08/2023 14:52,01-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
79036262-6d1b-4420-bcbb-5dd1850907fd,Inbound,Returns,Missing,Good customer service ,0e7c6972-ac34-4610-ac9d-704d08b4abda,,01/08/2023 21:03,01/08/2023 21:04,01-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
c1ff9752-3878-49bd-97d1-5836745d07d9,Inbound,Order Related,Seller Cancelled Order,Kindly take actions to delivery executives they mentioned wrong that i disagreed to recieve order. He cancelled my order by himself,b09ba423-3632-4595-a7d5-6a717bf6402e,,01/08/2023 22:56,01/08/2023 22:58,01-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
80196493-4743-4a77-b911-6309797e1919,Inbound,Cancellation,Not Needed,Good ,8cf286cf-7fc7-4112-8eeb-330249e6fea1,27/07/2023 21:09,01/08/2023 12:33,01/08/2023 12:39,01-Aug-23,AHMEDABAD,LifeStyle,1349,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
d7d5218d-c811-4943-9a58-b0a90539d6cb,Inbound,Order Related,Delayed,Still not resolve problem ,64b30a1e-f302-4040-abce-a87e43431695,10/07/2023 20:24,31/07/2023 19:17,01/08/2023 15:45,01-Aug-23,MADHUBANI,Mobile,13999,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
aef4d340-35dd-4357-baae-3318bea3aee6,Inbound,Returns,Return request,,97a7ff01-7c1e-4b23-936e-b21da90a13d7,,01/08/2023 20:01,01/08/2023 21:00,01-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
2f16e762-6df3-41fb-ac38-9b6d31424b1c,Inbound,Returns,Reverse Pickup Enquiry,It's communication skills was good ,978f6127-5dac-42cc-8d35-6f0e672d2688,,02/08/2023 08:18,02/08/2023 09:00,02-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
8454225e-6fe4-4b60-99a4-d31ba4e2e976,Inbound,Order Related,Invoice request,,3591b19c-66df-4c9d-914d-05eff41ccbf2,,02/08/2023 09:41,02/08/2023 10:26,02-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
3f427b31-ba96-43e4-9e01-d5227327b5ee,Inbound,Returns,Fraudulent User,Good,de716b9d-55c1-41d6-b153-6bb431d79fc1,25/07/2023 22:59,01/08/2023 08:27,01/08/2023 08:30,01-Aug-23,JAIPUR,Electronics,799,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
db81fafd-cf81-4113-9b8a-4ede0f674223,Inbound,Returns,Service Centres Related,Ok,cb15ef0a-e065-4edb-b9be-d174f07dda8a,23/09/2022 12:57,01/08/2023 17:57,01/08/2023 18:01,01-Aug-23,LUCKNOW,Electronics,1499,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
2a1ceffd-4af4-4ef8-ac71-1af1ec56a2b2,Inbound,Order Related,Order status enquiry, you have focus to do your delivery things because some product you delivered very let and after duo date,0c499ce2-0623-483e-8ba2-94071c5f4a27,,01/08/2023 20:42,01/08/2023 20:44,01-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
4d137bfc-0878-4da2-bf81-f0a525423661,Outcall,Refund Related,Refund Related Issues,Thank you so much be with me boz I Strongly believe in Shopzilla policy.....,1403f7ad-a730-4d9a-8877-d99e976651a0,,02/08/2023 15:24,02/08/2023 15:29,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
cdba0867-d01a-421e-8c92-039b65761f65,Inbound,Returns,Reverse Pickup Enquiry,Nice talking to u mansi,716121c7-03f6-45b7-a3b7-1f2b3f50112b,24/07/2023 13:41,01/08/2023 23:08,01/08/2023 23:11,01-Aug-23,BAREILLY,Home,664,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
baa3dca9-db03-437a-8bda-bd6520118909,Inbound,Returns,Fraudulent User,,8ffa6dbb-e0d3-4c67-9878-5940cb36fe24,29/07/2023 09:49,31/07/2023 20:01,01/08/2023 12:05,01-Aug-23,ERNAKULAM,Books & General merchandise,95,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
2178a358-9ca3-4ea4-8d7e-2efa1bb7b8b7,Inbound,Returns,Reverse Pickup Enquiry,Good ,50fd6ae9-8515-4315-83de-ff61f98b41bd,,02/08/2023 14:58,02/08/2023 15:02,02-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
a3caf802-7b59-489a-bd83-7d228f3aa57b,Inbound,Returns,Wrong,,27376b52-6474-46df-97c7-7a42b41be48c,,02/08/2023 19:21,02/08/2023 19:29,02-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
aca0cc96-cade-41ea-a226-0b3cc2b0e44d,Email,Refund Related,Refund Enquiry,Worst  seller recently experience from few recent orders ,eb957a49-906b-40b7-9bee-d54f7469d1f1,,02/08/2023 12:10,02/08/2023 12:51,02-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
333782e3-860e-43cc-8195-af8ae986d3df,Inbound,Refund Related,Refund Enquiry,Good,499ce577-4d77-4d21-9cc0-c0eafe88373a,,02/08/2023 20:25,02/08/2023 20:28,02-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
4fcfe1ad-49b8-4b48-ae4a-076e77279d46,Inbound,Returns,Reverse Pickup Enquiry,Good customer care service ,9d8d1c28-659f-422f-8f97-7a9abc9fff2b,,02/08/2023 21:27,02/08/2023 21:28,02-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
eb339330-7308-4ebc-87c2-46faf1c0e5a7,Outcall,Returns,Service Centres Related,it's very bad experience with Shopzilla i was never expected this. ,3a946aca-d7e6-46aa-ae44-cdcc9cf65d76,05/05/2023 13:27,01/08/2023 21:05,02/08/2023 11:57,02-Aug-23,LUCKNOW,Home Appliences,3899,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
f45e2745-2028-4238-87ad-ba650dcfac51,Inbound,Refund Related,Refund Related Issues,,73563ebf-7fc1-4eff-8f76-4e61086280e9,,01/08/2023 19:19,01/08/2023 20:12,01-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,2
c52ba308-7845-4899-ac22-3bb4bacffb2a,Outcall,Order Related,Delayed,Change your delivery agent who cancels orders at his own whim &fancyTrace the delivery boy whom I contacted on two days. He says he is definitely delivering but has the cheeks to cancel the order.Create a system for black dot on his performance.  The delivery agent needs to check for canceling the order. Make a system where cancelation can be done only by customer In case the delivery agent is doing he shbe able to do on an OTP from the customer It is 3 to 4 time this has happened to meFor their doings I have to go through the process of reordering.It is preposterous ,9c57f946-27e2-4b66-bb1d-30a9463a9b29,,02/08/2023 21:52,02/08/2023 23:20,02-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,3
312d3904-95e5-43c6-918a-2050a416b0d1,Outcall,Returns,Reverse Pickup Enquiry,,32659771-f9e0-4ec3-ae80-0b1b4a3f57d5,,02/08/2023 06:44,02/08/2023 09:44,02-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
0591ced4-d0de-4397-949d-7746d175854c,Inbound,Feedback,UnProfessional Behaviour,Very good,b398e166-a742-4bf9-a40a-d3365952e1b5,,02/08/2023 09:01,02/08/2023 09:52,02-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6f1da080-4f2d-4118-b704-bd43328ee5c5,Outcall,Order Related,Installation/demo,,60747b31-8125-47c9-ae4f-746c106e5b88,,02/08/2023 19:03,02/08/2023 19:10,02-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,4
dfe7844b-8bee-4abf-8da6-ebdc576c3699,Inbound,Cancellation,Not Needed,,c1145d00-74c5-47ec-8f0d-7b48d0c70ea2,24/07/2023 21:08,31/07/2023 16:24,01/08/2023 10:21,01-Aug-23,,Books & General merchandise,428,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,4
ebfa526f-ca6a-4c35-af32-a841ebfa2302,Inbound,Feedback,UnProfessional Behaviour,,3847c17c-c38c-4bcb-bb4d-8c09a0b54d58,,01/08/2023 11:21,01/08/2023 11:32,01-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
4747113a-2d39-4cc2-abd0-a3fc4a5c67c4,Inbound,Returns,Fraudulent User,All executive are so sweet and very helpful,0fb86bf6-b86f-401a-9a6a-786eef746b6d,,02/08/2023 00:22,02/08/2023 00:25,02-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
7dcf0d2f-a96e-4c9c-8e75-8d99872928bc,Inbound,Returns,Reverse Pickup Enquiry,,8a61ad9c-bf4d-4b4f-9280-26cb273bfe61,,02/08/2023 11:04,02/08/2023 11:20,02-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
020f7a89-a73d-4c87-9bb9-70f62cfe0805,Inbound,Refund Related,Refund Related Issues,Refund process is not good team Shopzilla,4ba5ace7-b5dc-4678-be38-dbebb8b3181c,03/07/2023 09:12,01/08/2023 14:47,01/08/2023 14:50,01-Aug-23,KISHTWAR,Books & General merchandise,294,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
5e32c08d-d64d-47bc-849e-0db0f4de4adf,Outcall,Order Related,Priority delivery,,9d308c63-bbf3-4852-be5a-5d5f7acc7346,,02/08/2023 11:40,02/08/2023 11:41,02-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
8b02d1e9-60b8-4c71-bfc0-1befa930072f,Inbound,Returns,Reverse Pickup Enquiry,,f904a7a1-9c8c-4629-a094-23a4ae215440,,01/08/2023 10:36,01/08/2023 10:38,01-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
d32baf49-4e85-4f0d-aa3e-4845957d9486,Inbound,Payments related,PayLater related,,bd5b5346-f422-4c49-99e9-a7b5d06fd51d,,01/08/2023 12:06,01/08/2023 14:23,01-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
77114bf0-e842-4338-95c9-917e1b8161ed,Inbound,Order Related,Order status enquiry,,1413fec2-a898-4846-a3e1-29f0cef3b6df,,02/08/2023 17:07,02/08/2023 18:56,02-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0a5d51bb-8401-4c1b-b01c-26bed97bed22,Inbound,Cancellation,Not Needed,,5cf51297-cd74-4c27-8722-c03d5aa1825b,,02/08/2023 22:53,02/08/2023 22:55,02-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
aaf4497c-5f82-4259-8b55-675a82fbc0e4,Inbound,Returns,Reverse Pickup Enquiry,,ff3d12cd-cd28-426f-9e66-597e5d57973f,,01/08/2023 19:50,01/08/2023 20:08,01-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
82c9e56c-8a8e-42a3-964a-dcf3038a5acc,Inbound,Order Related,Order status enquiry,,6203a330-4032-4eef-be86-3e3ccb9c6f86,,02/08/2023 00:47,02/08/2023 00:47,02-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
100cce25-cc97-4c64-b92f-5fa8773857ea,Inbound,Returns,Reverse Pickup Enquiry,,24c2de28-4350-4ce0-9486-1238033ce285,25/07/2023 12:30,01/08/2023 14:42,01/08/2023 19:38,01-Aug-23,HYDERABAD,LifeStyle,374,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,4
a5f268cf-7d25-4c02-9211-83e73fb7d06e,Inbound,Returns,Reverse Pickup Enquiry,,4c0ee2d0-545a-4213-ae03-2704bbf4860a,,01/08/2023 21:40,01/08/2023 21:43,01-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
ae479c6a-06e5-4410-82b9-9d27ab5eaf65,Outcall,Returns,Exchange / Replacement,,d58ac9cc-8bf1-4f0d-a9e7-44b82c253891,,02/08/2023 09:36,02/08/2023 10:32,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
7b6f1f9a-865c-430c-bc4a-ee669592b5b9,Outcall,Order Related,Invoice request,good support,9c95917f-d685-446e-9878-4c81329743d3,,02/08/2023 14:10,02/08/2023 15:55,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
ac0db5bf-1f24-4471-a473-e4027a0407ed,Inbound,Order Related,Seller Cancelled Order,Very nice effort by the executive.,bb2ee690-fc46-48c8-a3d7-05fc5c52c55c,,02/08/2023 17:03,02/08/2023 17:11,02-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ab01360b-04b7-4a78-b672-a1ce66312e50,Inbound,Product Queries,Product Specific Information,Ok,00449128-ffd4-417a-b68b-62de514f06ca,,02/08/2023 22:51,02/08/2023 22:54,02-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
83aa817e-dbbe-4782-b9ed-1bb23fc7e673,Inbound,Returns,Reverse Pickup Enquiry,,9c6bc482-1ffe-44fa-8992-e3a0772085d1,,01/08/2023 11:32,01/08/2023 11:36,01-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
ada1708a-cec6-472f-9a82-58bb86d8bd7b,Inbound,Returns,Fraudulent User,,e34c0459-24e0-4913-985a-d002ce25137f,,02/08/2023 19:24,02/08/2023 19:53,02-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
f38698d8-158e-4a1a-a896-029a5b94679a,Inbound,Order Related,Order status enquiry,Thank you   ??,e1dbba27-5c61-4e56-ad28-9f1a5c678e9c,,01/08/2023 10:37,01/08/2023 10:38,01-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
01600fc5-64ac-4bed-9816-6ccd081bcb82,Inbound,Returns,Reverse Pickup Enquiry,,431075cd-c38a-4afe-bbe8-5c6a80f34468,,01/08/2023 17:22,01/08/2023 17:44,01-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
b845b4fb-3b30-4032-a1c1-6f4b5fe76605,Outcall,Refund Related,Refund Related Issues,,4a0e7b80-d51c-43b6-9d05-ee52a313cabd,,02/08/2023 09:44,02/08/2023 09:56,02-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
832bf507-8924-4476-8842-09e37e2feda1,Inbound,Returns,Missing,,28bf48c8-894e-4ea9-8660-14ecb3cd5b28,,02/08/2023 15:08,02/08/2023 15:22,02-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
fa053758-15d7-4179-ab4b-e224aa67aae1,Inbound,Order Related,Unable to track,,5436e2f0-eebf-473c-80a0-860cb1c1ebb7,,02/08/2023 16:28,02/08/2023 19:18,02-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
910fe97e-bcb0-45e7-8656-284ac7bc777d,Inbound,Returns,Service Centres Related,,aee43613-a8ee-4d1b-a38a-6ec4ef05e52d,,02/08/2023 19:23,02/08/2023 19:26,02-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
fae53244-6d1e-45af-8f37-4e8bab3aed2a,Inbound,Order Related,Order status enquiry,,ab083e23-8e92-4159-a57a-f83c4bb17c62,,01/08/2023 19:09,01/08/2023 19:10,01-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
47003ab4-3ac0-4c38-831c-4383fc3f6559,Outcall,Order Related,Customer Requested Modifications,,f6338c53-f63a-48c9-83c8-70fa2d5e71e5,,01/08/2023 13:14,01/08/2023 13:47,01-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
c246e800-4879-4626-8e78-4ae779a299d8,Inbound,Returns,Return request,,320e6aad-1480-45e3-b668-8b966d64e165,,02/08/2023 13:22,02/08/2023 14:56,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
de600fe0-7baf-4f33-b0d3-e11f25943e56,Inbound,Returns,Return request,,1fa7ad8b-2ba2-40e3-8f88-677a47742b18,,02/08/2023 16:59,02/08/2023 19:51,02-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
5620b2af-7137-4ce9-b4fc-1d6788fbd8f4,Inbound,Returns,Reverse Pickup Enquiry,,20d58138-1de8-49e8-b4d3-415a8203a6b0,,02/08/2023 21:05,02/08/2023 21:06,02-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
a00f32ee-5737-44ed-b93b-2a688a21ba3b,Inbound,Returns,Reverse Pickup Enquiry,,f60bba9d-f1bf-4730-83bd-0acc6f383fcf,23/07/2023 19:30,30/07/2023 13:15,01/08/2023 19:27,01-Aug-23,JANJGIR - CHAMPA,Books & General merchandise,203,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,2
114b38ce-e04d-4ba5-a43f-c9c3b0208279,Outcall,Returns,Return request,,e313f3b1-752f-45b1-8441-144a2199a973,,01/08/2023 15:59,01/08/2023 16:05,01-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
0c7f31cb-f24a-4824-a9af-32b6c50133e7,Inbound,Returns,Service Centres Related,,08ead452-ddf0-47b6-b09d-efd59f46fcce,,02/08/2023 10:55,02/08/2023 10:57,02-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
68caa36c-5a80-4e7f-a819-521f249de511,Inbound,Refund Related,Refund Related Issues,Thnks,9d60118f-7614-43af-879e-159be6748e3f,,02/08/2023 20:44,02/08/2023 20:45,02-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
e3b18866-5dd6-497b-9714-00b36b74a680,Inbound,Returns,Reverse Pickup Enquiry,,841f9fd5-cf0a-44d2-bf6a-97d78884a8a9,,02/08/2023 18:28,02/08/2023 18:38,02-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
6e1b5770-bd41-4cc0-9595-d175b5daee24,Inbound,Returns,Return request,Ensure product seal before dispatching ,3eb17cb0-cf8e-4e1e-90f9-f1b080b6f7df,,02/08/2023 20:36,02/08/2023 20:37,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
30ac64c8-ea12-41c1-94ea-7a22525c08a1,Outcall,Order Related,Order status enquiry,"If I pay a full payment for any item then why I get the same item by delaying by a week . Major issue is deleyed delivery of item .What if it is any kind of critical medicine and more, I'm not happy with this delayed delivery . Try to deliver the same item as soon as possible ",7073a3ff-4e5a-4edb-a7a7-29a81db71ff5,25/07/2023 11:42,01/08/2023 18:47,01/08/2023 18:47,01-Aug-23,BELGAUM,Mobile,13999,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
8b5531a0-7856-4f73-b977-ef7d52d89155,Inbound,Returns,Reverse Pickup Enquiry,,0595327e-362a-4bc9-910b-47c98af4b493,,02/08/2023 10:18,02/08/2023 10:56,02-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
87ff0326-3cf4-42a0-a671-1c4c6a5400d4,Inbound,Order Related,Installation/demo,,39252eb2-a993-4460-ac79-abb694e8d294,,02/08/2023 11:56,02/08/2023 12:23,02-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
d3aa6bbd-06ab-4e3f-8fc7-2155db3d1c48,Inbound,Product Queries,Product Specific Information,"My problem are not solved but last time customer executive say please hold the call , but not fulfill my complain ",7d844255-558d-4cbc-b5cd-24ad61cd65f9,,01/08/2023 09:19,02/08/2023 15:36,02-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,1
4832ad85-742b-4452-87e4-d2f9b5831314,Inbound,Order Related,Installation/demo,Good ??,9c0e0061-7e9a-4ca1-8c47-1427617cfed7,,01/08/2023 21:13,01/08/2023 21:15,01-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e64f837c-f357-4c3c-9afa-93f8c60e6379,Outcall,Returns,Missing,,65fc2efa-19da-439c-ab47-3c564776386c,,02/08/2023 16:37,02/08/2023 16:48,02-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
b5647630-39af-4e86-aac0-0041482b4df5,Inbound,Returns,Service Centres Related,,7d4962dd-b06f-4cb5-87f7-04228a04cf5d,,02/08/2023 22:26,02/08/2023 22:27,02-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
dc7f1f3c-d978-4fdb-af3c-79fef86556fc,Inbound,Returns,Reverse Pickup Enquiry,,85c53f08-f83a-44ab-a0d6-eb4be1df1180,16/07/2023 13:45,02/08/2023 10:55,02/08/2023 10:56,02-Aug-23,WEST DINAJPUR,Electronics,1999,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
e9c2d9bf-bd88-416b-9bfe-f78e45bfa8e9,Inbound,Order Related,Order status enquiry,,4ebcb067-96de-4b58-9310-f4c125ba869e,,01/08/2023 18:07,01/08/2023 18:17,01-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1050dfab-d91f-4a57-a54e-34ef67af46d9,Inbound,Payments related,Payment related Queries,,233cefb6-38e3-4e43-b5cd-3e6c0e4e278e,,01/08/2023 21:22,01/08/2023 23:49,01-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
382b4481-6b23-48d3-b9ac-65adaf5117e1,Inbound,Shopzilla Related,General Enquiry,Excellent ,50ee84f1-6a74-4741-b8a2-2edb42f46ad9,,01/08/2023 21:23,02/08/2023 08:31,02-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
faf32c38-d32e-4c71-ba44-2050c059b2ba,Inbound,Refund Related,Refund Related Issues,,97803ced-ea90-49cc-874c-a555c4bc0021,,02/08/2023 13:03,02/08/2023 13:06,02-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
b42bdec1-0796-4b80-84bf-857760a7e5a9,Inbound,Returns,Reverse Pickup Enquiry,,686a02b4-70c0-4c2e-a4d9-b32160484963,18/07/2023 11:59,01/08/2023 15:09,01/08/2023 15:12,01-Aug-23,SAKTI,LifeStyle,488,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
424e7c75-02ee-4c48-9c2a-90f7424db34a,Inbound,Order Related,Delayed,,3ebdfd11-9c02-4d05-8459-c26ff75e082e,,02/08/2023 21:20,02/08/2023 21:31,02-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
96133759-a687-4c89-9147-f82a3194bb37,Inbound,Returns,Reverse Pickup Enquiry,,f219c4df-e956-4ea3-8966-2e46fb5efedb,,01/08/2023 13:48,01/08/2023 13:49,01-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
2fb02c74-64b4-409c-80ba-a9f80c830ced,Outcall,Returns,General Enquiry,,8a5ed652-4d21-40a1-890c-7a7dd90c1120,,02/08/2023 12:58,02/08/2023 12:59,02-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
af8b0468-0959-4e96-b0a3-884c7096b3cf,Inbound,Order Related,Installation/demo,Product is wholly dead sing long but it was not replaced yet. Expect better response from Shopzilla ,e6947c4d-61ea-4faa-a021-8a19eed9cfe4,,02/08/2023 17:29,02/08/2023 17:42,02-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
eea1948a-f43f-4b07-ba0a-8a9c1a34b22f,Inbound,Order Related,Order status enquiry,5 star rating,a6adc524-58ed-42cd-9b5d-9635e93459ee,30/07/2023 21:55,01/08/2023 08:34,01/08/2023 08:35,01-Aug-23,BISWANATH CHARIALI,Mobile,23999,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
946cd85d-e58b-4252-b7cc-217e2d35b53a,Inbound,Shopzilla Related,General Enquiry,Excellent ,49a3c212-431a-4356-9de7-ce392cb884a9,,01/08/2023 13:34,01/08/2023 20:09,01-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
7c8eab0a-4b3d-405e-8d5f-25147f306135,Inbound,Offers & Cashback,Other Cashback,,e79bea7c-5f80-40f9-9b76-0e182809c310,,01/08/2023 15:11,01/08/2023 15:16,01-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
0e50a8b8-96db-4f97-a1c9-ae9f51d38136,Outcall,Returns,Fraudulent User,,491e87b3-124f-4f57-b9b5-241b7b26b15e,,01/08/2023 18:29,02/08/2023 00:34,02-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
4a49f562-05ce-4ab4-8325-1e968275b12b,Outcall,Returns,Damaged,,e3dd9e9c-d402-45d7-866f-5827f52ea4f5,,02/08/2023 20:58,02/08/2023 21:09,02-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
b40b6383-f0af-45e9-869d-5070717391a7,Inbound,Cancellation,Not Needed,,5491bf8f-0a43-4c85-a4dc-b7f8430151e5,29/07/2023 20:30,01/08/2023 18:55,01/08/2023 19:00,01-Aug-23,FATEHPUR,Electronics,1499,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
f55ebce3-498f-4eb2-a8b1-c0a8dd778024,Inbound,Payments related,PayLater related,,f29bf346-f3fd-46d6-9ce4-cc83044e436b,,01/08/2023 11:18,01/08/2023 11:18,01-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
5cd03618-2938-4032-ae98-b8df533a5df6,Inbound,Returns,Fraudulent User,,9ba92f0a-a773-4b0a-a23f-1928d3fbbde0,,01/08/2023 13:52,01/08/2023 13:56,01-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
d450e1c8-27fc-44c6-9818-2ab9f0693cf0,Inbound,Product Queries,Product Specific Information,,7a6106fb-d28d-49fa-b549-f0115d64a34a,,01/08/2023 18:23,01/08/2023 19:32,01-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
0e079456-acb6-4e50-af09-c48dcf7c63b4,Inbound,Returns,Missing,Plz provide genuine product,8cbad87f-3306-4c78-92c1-9e086321a602,,01/08/2023 19:20,01/08/2023 19:21,01-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,4
7aa459b7-af60-4360-a466-e3cec41739c5,Inbound,Returns,Fraudulent User,,200d217f-edc1-48ef-890e-a0122ff5a958,,02/08/2023 07:19,02/08/2023 07:20,02-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,4
b33d249c-8fc3-4c60-8841-59a60c489b88,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,d2e31e66-f2e3-4680-8002-2123d85f8759,,01/08/2023 23:15,01/08/2023 23:20,01-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,4
bc21568b-6a02-4510-b15c-f35463209c64,Inbound,Order Related,Seller Cancelled Order,,6b405ae5-9ab3-49e1-8a08-274bee1a9125,,02/08/2023 00:38,02/08/2023 00:43,02-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
06b92d02-098b-438b-ace1-888dfba94ec6,Inbound,Feedback,UnProfessional Behaviour,Problem is not sloved2 month finish already,4a9f5f36-b89c-4c68-aa68-3814d0a09bcf,,02/08/2023 12:14,02/08/2023 12:18,02-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,1
f41a3feb-6cd3-49c4-922b-13bfa5ae5a08,Inbound,Order Related,Seller Cancelled Order,,6e48f60d-7ee9-4526-a987-9ef0348f3958,,02/08/2023 19:13,02/08/2023 19:16,02-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
79e4af98-5b86-4ca9-a584-2e1cc72dd103,Inbound,Returns,Return request,"Kindly, work on return pickup..there is a lot postpone issue again & again I got fed-up with this repeated process",82cb1652-1892-47cc-bc6f-9dbeaac33876,,01/08/2023 06:11,01/08/2023 08:57,01-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,2
a69c0c49-6f52-411f-a81e-df0be278a150,Inbound,Feedback,UnProfessional Behaviour,Delivery boys behaviour ,a1e90aec-338c-4d5c-bd40-7722bcc23d95,,01/08/2023 16:29,01/08/2023 16:30,01-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
83d23a97-1c06-4681-ba8f-a0678eebd54b,Inbound,Returns,Reverse Pickup Enquiry,,5c702c30-96fe-4d92-9289-bbfa671a4246,,02/08/2023 20:36,02/08/2023 20:37,02-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,4
045541c2-9112-4d91-ad2f-5d949b287818,Outcall,Order Related,Order status enquiry,Good information ,d44f6c2e-35e9-4b6a-92bd-fd58547c70b4,27/07/2023 06:12,02/08/2023 13:54,02/08/2023 13:54,02-Aug-23,GANNAVARAM,Furniture,3998,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
27b8e5e7-941c-472f-9877-18446e277b50,Inbound,Returns,Reverse Pickup Enquiry,,976ed257-4c0e-433a-b3dc-3d84d19a2bd7,,02/08/2023 08:27,02/08/2023 17:14,02-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
14fd4b0b-410d-4f90-a0c1-e05a57a99bc9,Inbound,Returns,Fraudulent User,,00721c5d-10d4-4f81-bf87-88a05bfc643a,,02/08/2023 21:00,02/08/2023 21:01,02-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
60bccf5b-1f72-42be-b597-bab3fa7de49c,Inbound,Order Related,Delayed,,f9e5cc47-c1d2-446e-bf4f-c5efce97cda6,24/07/2023 23:55,01/08/2023 01:20,01/08/2023 01:23,01-Aug-23,HYDERABAD,Electronics,2499,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
0b7bfc7c-78d1-4e73-8fa6-fdc03475a02e,Inbound,Returns,Fraudulent User,Thank you ,7f03c046-0a0e-459f-9b5c-ad3eb1aea210,19/07/2023 09:42,01/08/2023 18:35,01/08/2023 18:50,01-Aug-23,ALLAHABAD,LifeStyle,2294,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
2e21b2f5-f8df-401d-855e-30fe02f746d1,Outcall,Returns,Return request,,f93fdc47-1848-4f1e-a155-5ea0dadf1277,,02/08/2023 11:11,02/08/2023 11:27,02-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
24a119f9-e17a-47e2-aa84-fcb9bd79239c,Outcall,Payments related,Payment related Queries,,ccf173f4-99cd-4e66-8de7-645d334875c6,,01/08/2023 16:26,01/08/2023 16:36,01-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
dfdf6cbd-52a9-4d59-954a-7bdae007e984,Inbound,Returns,Service Centres Related,,75eda961-40a0-47d8-a9f2-a00cc7110a24,,02/08/2023 08:42,02/08/2023 08:44,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f217d34e-98f4-448c-943a-47563465b17d,Inbound,Order Related,Order status enquiry,,cae32419-56e3-4639-98ad-c9a837034437,,01/08/2023 20:40,01/08/2023 20:42,01-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
76656ed8-f9b5-4dde-8286-ea7e34cca4ff,Outcall,Returns,Exchange / Replacement,Customer care representative was very very polite but our conversation couldn't get completed it's disconnected. I am much unhappy with product delivery and delivery boy attitude and taken 2350 rupees with words that I will have to give in office without payment they don't accept old mobile if you don't give I will cancel your product.,1faffca5-4df3-4fa9-af47-fc790d1e946a,,02/08/2023 16:28,02/08/2023 16:44,02-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
033d2b85-8f20-4dda-a07e-7e318e85783c,Outcall,Payments related,Payment related Queries,,4502a011-ef16-43b3-a82b-3ce0931a7096,,01/08/2023 11:00,01/08/2023 12:38,01-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
0969e5d4-82a8-44db-9609-9e243ad714e1,Inbound,Returns,Fraudulent User,,fc934292-f887-41e3-8481-601f2e64ae88,,01/08/2023 23:43,02/08/2023 01:25,02-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
9cf059ed-d4f0-47f0-995a-3050f3a132d2,Inbound,Returns,Reverse Pickup Enquiry,Nice performance ??,75aa8538-9a05-4651-8f35-29b5962a52ce,,02/08/2023 02:21,02/08/2023 02:32,02-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
cf0ce7fd-2072-4ece-bf0e-fcc79a48285c,Inbound,Returns,Reverse Pickup Enquiry,,e33e9700-c7cc-474a-89e9-0034d72fdc85,,02/08/2023 15:20,02/08/2023 15:25,02-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,3
b41d471f-1ab5-4b4a-8157-c97923c28c06,Inbound,Order Related,Customer Requested Modifications,,4a222646-ca85-4426-a49c-3d5a1cd5ffc6,,02/08/2023 17:23,02/08/2023 21:54,02-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
b474af5b-d370-42a6-b290-b783926b43e1,Inbound,Returns,Reverse Pickup Enquiry,,97d95af0-c888-432d-b058-cbb81b7d5638,23/07/2023 20:14,01/08/2023 00:09,01/08/2023 15:16,01-Aug-23,VARANASI,Books & General merchandise,144,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
c5c8bd0b-5079-4643-abf8-32e3c2028943,Inbound,Returns,Service Centres Related,,5337d0ff-1a02-456e-93fc-d03bf1706898,,02/08/2023 05:18,02/08/2023 05:23,02-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
aed374e9-4810-40ed-a662-b2baa37a3d1b,Inbound,Returns,Missing,Thanks ,95877b8b-c014-41e9-a7c1-be63564576b3,,02/08/2023 19:48,02/08/2023 19:57,02-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
d238bcdc-49bf-48fb-9434-6f156fa55bde,Outcall,Product Queries,Product Specific Information,Not satisfied ,dad56e66-d563-462f-bb05-710b16921f72,,01/08/2023 17:59,01/08/2023 18:09,01-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
18853379-35e0-4e4a-9cdf-e98cc90ddb37,Inbound,Order Related,Customer Requested Modifications,Good Job,48512bf3-02b0-496f-af89-c11f60d11b6a,,01/08/2023 21:11,01/08/2023 21:14,01-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
20e076a3-875c-4f74-9a74-4e9ca9459024,Inbound,Returns,Reverse Pickup Enquiry,,6fc56102-d19c-4327-96b0-8c1d690f626a,,02/08/2023 13:14,02/08/2023 13:44,02-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
023d88d7-83f9-4def-92b6-4b6b1a584166,Inbound,Returns,Reverse Pickup Enquiry,,6c2a8bb3-269c-424f-bb5e-0115cf601831,25/07/2023 18:15,29/07/2023 17:10,02/08/2023 14:26,02-Aug-23,KOLKATA,Electronics,4199,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,1
2cc43419-0761-421d-8a05-e1edd4768e07,Inbound,Refund Related,Refund Related Issues,,eaae019c-941a-446a-872c-83b9bf4314b9,19/07/2023 19:36,01/08/2023 14:34,01/08/2023 15:10,01-Aug-23,KOTTAYAM,Electronics,55990,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,4
05fd7ef2-2a48-4914-a6d6-e7a6f2851519,Outcall,Order Related,Order status enquiry,,d6d1c6c0-5b8e-4f44-b996-f12b1a5324a1,,01/08/2023 13:03,01/08/2023 14:23,01-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
75c9126b-c738-4de4-aac5-77ffc8844ae0,Outcall,Order Related,Seller Cancelled Order,,c3fb2d9d-88ca-43db-a302-b1fdbcb19997,,02/08/2023 09:11,02/08/2023 11:30,02-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
58089b04-65d9-44aa-8d60-1e7176b07c91,Inbound,Shopzilla Related,Account updation,,4bfc3524-de4d-45a9-8392-0caec7f09a8d,,02/08/2023 11:02,02/08/2023 11:10,02-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
e7df05aa-bb0b-4bd0-b203-0f58e290b0f0,Outcall,Returns,Return request,,4f7e5819-e17e-414b-88c5-6f8796499a24,,02/08/2023 11:49,02/08/2023 11:53,02-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
b4ccebe4-6864-4f00-9f37-18319a6090dd,Inbound,Returns,Reverse Pickup Enquiry,good interaction ,57e61997-992f-45a9-9081-9db66b89bf16,,02/08/2023 17:37,02/08/2023 17:38,02-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
fdd16875-73ef-4b16-b744-2dc52841abd1,Inbound,Payments related,Wallet related,,00d9042b-d11a-47a6-a9f8-b2448d32c531,,02/08/2023 01:04,02/08/2023 01:08,02-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,1
6463a47b-6c5b-4b7b-a2f4-ffcec989978e,Outcall,Feedback,UnProfessional Behaviour,,fc8f6de0-f41d-424d-96fe-6561ecc3946d,,02/08/2023 14:13,02/08/2023 14:15,02-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
ed564379-a11f-4ffd-9505-04f8d8f87f28,Outcall,Returns,Reverse Pickup Enquiry,,3c737150-5c6a-43d1-b3fb-65cfcac13ae1,,02/08/2023 16:01,02/08/2023 16:03,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
674f00c7-ce36-45b0-82b2-21a94510f80f,Inbound,Returns,Reverse Pickup Enquiry,,1ee36017-5945-4043-94b3-c2b0f6e3e678,,02/08/2023 19:11,02/08/2023 19:13,02-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
e972b636-871e-4ffc-9f08-99e013fbc5e4,Inbound,Cancellation,Not Needed,Please my issue resolved time bond acceptance customer service ,9f744b9e-d08b-4b22-a4a7-fe0f0977dc5d,22/07/2023 07:49,31/07/2023 20:42,01/08/2023 06:42,01-Aug-23,AURANGABAD,Home Appliences,1599,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
ec090467-5a58-4681-83d0-d876bdc13b93,Inbound,Order Related,Delayed,Very good ??????????,d0509616-1f22-4002-9dd9-3e85cabfe6e3,27/07/2023 11:35,01/08/2023 10:13,01/08/2023 22:21,01-Aug-23,DARBHANGA,Electronics,1699,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
a1531a4e-7802-4255-9376-d044970828b5,Inbound,Order Related,Invoice request,Nothing ,a070b231-85c9-492f-8932-f6e08c004dd7,,01/08/2023 18:33,01/08/2023 18:35,01-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
e5143800-e5b3-401b-a4b6-ec583741d581,Inbound,Returns,Return request,Customer executive very polite & Resolved my issue ,3e6ab268-4ddd-4365-87e3-d4fb73188f33,,01/08/2023 21:44,01/08/2023 21:54,01-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
88db956f-3dc7-4054-80dc-35e7b5b0d4b5,Outcall,Feedback,UnProfessional Behaviour,,1f3fd54e-5ea1-4265-96e2-009d6ae0080e,,02/08/2023 19:38,02/08/2023 20:08,02-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,1
99d1b6ba-f8d6-4b0f-8fa3-aca8f24c6d95,Inbound,Returns,Service Centres Related,,7d282066-c972-4c67-8780-e24283063fa0,06/05/2023 20:01,02/08/2023 21:46,02/08/2023 21:46,02-Aug-23,MANDI,Books & General merchandise,4599,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
3791fd24-04ed-4ea2-b6d4-bf9f938a3740,Inbound,Returns,Reverse Pickup Enquiry,,82a59500-7134-40f4-8d50-08c2b347a414,29/07/2023 12:02,31/07/2023 21:48,01/08/2023 09:55,01-Aug-23,FARIDABAD,LifeStyle,205,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,3
d4de1baf-66fe-4f62-8249-53f21b53adad,Inbound,Returns,Missing,Every this is good for me. M happy with it.she is very good for me. An excellent service was provided by her.,5949ed8a-dd00-4359-8b75-fa8559c38579,,01/08/2023 11:37,01/08/2023 12:06,01-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
1a88e765-1314-4487-a7bb-a8223aa5124c,Inbound,Order Related,Delayed,,21b55cd2-6b0a-429c-9244-3b891a143288,,02/08/2023 08:54,02/08/2023 09:00,02-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
7fcce7ef-fd87-485d-bd46-4aa6e63f45af,Inbound,Order Related,Invoice request,You're service is outstandingSorry to say but application me   fill hona chahiye ki aap ka product delivery hone k 24 hours me aap ki application me invoice download ka option aa jayega taki   dhoondhna na apde Me morning se dhoondh   hu ????Sorry don't mind customer service representative ne kaha uske baad pata   24 hour's me show hoga option ,4a30d502-61d9-4a9b-9a8f-5b96678e1ced,,01/08/2023 17:46,01/08/2023 17:48,01-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
d3a6f3be-95e8-4514-a8e1-e6e5e9477677,Inbound,Returns,Return request,,7746fe06-4825-4b9c-b06e-a5c08ba03c57,,01/08/2023 23:59,02/08/2023 00:25,02-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
33555d52-2397-4001-8cf2-789f5a6be7c3,Inbound,Returns,Missing,,f1270220-d73e-4142-9c7f-8b0cd5bd30f7,,01/08/2023 19:09,01/08/2023 19:27,01-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
c89b8417-7165-4ee6-9d30-40c4c7ab3103,Inbound,Refund Related,Refund Related Issues,Good,a2484fcf-0338-4451-b005-c72f9a030722,,02/08/2023 17:16,02/08/2023 17:18,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
667c2da6-9cfd-40b8-8462-a3c54af52f70,Email,Order Related,Delayed,,b6036df0-e1af-4a72-b4af-aba1d529e8b1,21/07/2023 22:36,02/08/2023 10:15,02/08/2023 10:16,02-Aug-23,BASAVAKALYAN,Books & General merchandise,287,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
aef2dfec-9acb-429e-b3b2-8bb9b66d861a,Inbound,Order Related,Installation/demo,Super se bhi   jii ,fd845249-c1a7-4b80-b6d4-607b85eb4052,11/02/2023 22:42,01/08/2023 12:39,01/08/2023 16:58,01-Aug-23,SAGAR,Home,184,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
fa9745aa-9dca-4a34-b295-c26224356c02,Inbound,Returns,Wrong,,bd91043d-0541-4896-b650-9ce6637cf32d,27/07/2023 10:41,01/08/2023 10:07,01/08/2023 10:38,01-Aug-23,ASANSOL,LifeStyle,800,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
7effc430-a4fe-4684-b919-2a1608528335,Email,Refund Related,Refund Related Issues,Avoid such fraud distributor ,f42de069-3b73-4bcf-ab1a-02b79a5659c0,,01/08/2023 14:11,01/08/2023 15:52,01-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,4
2227d2f6-c9a3-4904-a9ef-a8f77eb69c88,Inbound,Returns,Service Centres Related,Nice and good answer,fffd7a60-4ff1-4f6c-b94b-54e0db9bb0aa,,01/08/2023 21:01,01/08/2023 21:02,01-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
7e3c4a05-b3e7-47bc-9196-e9beb41fac96,Inbound,Order Related,Order status enquiry,I realy impressed your customers support service. ,6a29cab1-e280-4e50-a60a-cc373c598110,,01/08/2023 17:03,01/08/2023 17:05,01-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
649fa45c-cf61-4fab-a78f-72fd662697bf,Inbound,Returns,Reverse Pickup Enquiry,,b8214154-2546-4492-87d2-8d3787033ae8,,01/08/2023 23:09,01/08/2023 23:23,01-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
1e9f65e8-aff7-4434-8018-0981484fe108,Outcall,Returns,Return request,I have interacted with the most nice customer executive so far. It was a great experience with Shopzilla. Thank you.,a51976a8-da94-4661-8a89-637964aa6eae,,02/08/2023 23:14,02/08/2023 23:16,02-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4226480a-40a1-4737-940b-0b558eac39b1,Inbound,Returns,Technician Visit,,aa228c27-59c1-4915-803f-1a8a790cbfc4,,01/08/2023 07:31,01/08/2023 07:33,01-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
78931f62-bd1b-44e1-a2d3-10e36dffb969,Inbound,Returns,Reverse Pickup Enquiry,,8a1bc808-97c6-48ed-8a1d-ddf3786a1c2c,,02/08/2023 18:26,02/08/2023 18:33,02-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
75e9a0c5-9d0e-4f14-96a3-87e0c84a0e1c,Inbound,Order Related,Delayed,Very good talking,94801e19-bb79-4f59-99e5-a3a3e84d30ac,22/07/2023 15:59,31/07/2023 19:19,01/08/2023 06:11,01-Aug-23,DARBHANGA,Books & General merchandise,532,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
72a3ceda-d354-4e5d-a7fe-f915a6d188a6,Inbound,Returns,Reverse Pickup Enquiry,,749c5094-0183-4b25-b279-25cd82141455,,01/08/2023 17:13,01/08/2023 18:30,01-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
a346923d-f0bc-4a09-a35c-e17bcaf5214f,Inbound,Returns,Reverse Pickup Enquiry,,88879d54-72a1-4998-a61b-f5c9da428474,,02/08/2023 11:24,02/08/2023 14:46,02-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
7d3d303f-c863-4939-be2c-473d8df09ddb,Outcall,Returns,Return request,Good ,eae1ed9e-0a5d-470f-b386-e108149564d8,,02/08/2023 17:57,02/08/2023 18:03,02-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
e7947d79-a3ec-4a3a-b885-0654f753cd2c,Inbound,Order Related,Customer Requested Modifications,,c0151274-4e75-4309-98b4-2cc7d64cf2ac,31/07/2023 19:37,01/08/2023 07:49,01/08/2023 07:52,01-Aug-23,,Mobile,68999,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
79bfdaf2-bf70-4b70-aeb3-d5b4c0370b64,Inbound,Returns,Missing,,10abb1f8-ebe0-44f0-a6cf-e66746c4c3f1,,01/08/2023 06:29,02/08/2023 15:34,02-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
7b1edfc1-9335-40b9-ac2a-0d15abb3d7ed,Email,Feedback,UnProfessional Behaviour,,1335b728-60f5-42f9-8d91-1c34979776ce,,02/08/2023 11:29,02/08/2023 13:21,02-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
9bfc80bf-2e18-45f1-b895-cc1c21d5fe3a,Inbound,Returns,Reverse Pickup Enquiry,Problem resolve fast ,4e70d8ea-251d-403f-bf51-7169279ceb4e,,01/08/2023 20:09,01/08/2023 20:20,01-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
52bf540d-abd0-4950-ac01-40dffad5ae72,Inbound,Order Related,Seller Cancelled Order,,52a4a38a-586c-43ca-a1ee-862e0616fbee,,01/08/2023 10:59,01/08/2023 11:00,01-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
7bc2057b-9bb2-4c98-986d-c0f8a06cf9c3,Outcall,Returns,Return request,It should be online not with talk.,24cfafa5-37b4-4c83-b326-b02b039cc874,,01/08/2023 16:35,02/08/2023 08:43,02-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
91db2954-55d0-4065-a5e6-574b5cc1c8d0,Inbound,Returns,Service Centres Related,Invoice is not available for mattress purchased in march 2022.This is a big lapse of Shopzilla.,720ded94-701a-4c8c-8374-f04f867578ff,,01/08/2023 18:31,01/08/2023 19:12,01-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
59edf0b5-0817-4021-a2e4-ba4fd320e02e,Inbound,Returns,Reverse Pickup Enquiry,,e86cca91-d379-4dec-bec3-f4398dd42903,,02/08/2023 14:11,02/08/2023 14:14,02-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
4588d74b-76b3-419f-aee1-834ad9a974dc,Inbound,Shopzilla Related,Shopzila Premium Related,Thank you so much ji,b1d0aa26-93a7-4eb1-9fb7-5448c222fd92,,02/08/2023 19:25,02/08/2023 19:29,02-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
e5413279-f68e-4963-a53c-f087f3cc6b02,Outcall,Returns,Return request,Please Send Good delivery partners,fe93a278-88d5-45ed-83c5-c4d28db0611e,,02/08/2023 21:39,02/08/2023 21:40,02-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
4de8bb25-fb8a-4e0e-8336-a02abadc244e,Inbound,Order Related,Order status enquiry,,5e18f8b4-2407-47e2-a6cb-683939256e86,22/07/2023 17:00,01/08/2023 18:36,01/08/2023 19:42,01-Aug-23,SUNDERBANI,LifeStyle,614,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
bb6a7079-2123-442a-acde-b272d7ed581d,Inbound,Order Related,Delayed,,8912c808-e0ae-47f2-9839-ef1cf300938f,28/07/2023 17:07,01/08/2023 14:20,01/08/2023 14:22,01-Aug-23,KURUKSHETRA,Books & General merchandise,562,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
9dc53485-7e52-4848-b33c-5624f8f3c28f,Inbound,Product Queries,Product Specific Information,Good ,0fe3f862-1ef5-487c-8521-80a3bc21345f,,01/08/2023 13:45,01/08/2023 14:03,01-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
f0a09b0f-0d1a-4d09-bdba-120076bb9580,Outcall,Order Related,Order status enquiry,,95d54ed7-2530-4561-aa3d-7d691e3bba0f,,01/08/2023 15:39,01/08/2023 15:40,01-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f2626747-6a17-42ff-b683-0a3b49e455f6,Inbound,Feedback,UnProfessional Behaviour,,ee8adcc5-d3b9-4f7e-938c-5225744b2ed4,,01/08/2023 17:29,01/08/2023 18:04,01-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
02ed32bc-a7ba-42cb-9802-3386cc73399f,Inbound,Returns,Reverse Pickup Enquiry,,b0f4c85e-0ce1-495d-b4fb-0efaf8d472bf,,02/08/2023 10:20,02/08/2023 10:30,02-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,4
9409d529-13ba-47aa-9a65-f0e3d2821a22,Inbound,Returns,Reverse Pickup Enquiry,,cbab11f8-57a9-4126-b650-a0bc257f4a4f,,02/08/2023 12:55,02/08/2023 12:56,02-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
061f7a75-bc62-419e-9e91-913819c983b7,Outcall,Payments related,Online Payment Issues,,27f198d3-93ab-4285-bda4-7c94f4adf8bb,,02/08/2023 14:05,02/08/2023 14:06,02-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
dbef4820-3f65-48a4-ba74-90649f7199ea,Inbound,Order Related,Delayed,Thank you,b84edd56-0059-4780-a876-85b048b462e3,21/07/2023 14:54,01/08/2023 13:39,01/08/2023 13:41,01-Aug-23,HYDERABAD,LifeStyle,279,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
ea731e97-833b-4168-a728-0064ce10fa0e,Inbound,Returns,Reverse Pickup Enquiry,,8d699042-1db6-496a-a0a3-1ea98c5172b8,,01/08/2023 14:16,01/08/2023 14:28,01-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
a3e17a85-cc2d-458a-a88c-bd3630884309,Inbound,Returns,Reverse Pickup Enquiry,,121abf69-7b5a-491d-94ab-9d0161af3c8e,,02/08/2023 19:23,02/08/2023 19:23,02-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
a21869ad-eb80-4ccc-987a-3edc3be538fd,Inbound,Returns,Reverse Pickup Enquiry,,617a58c8-6e8b-4676-999a-430ebbccba43,12/07/2023 19:16,01/08/2023 09:50,01/08/2023 09:55,01-Aug-23,KOTA,LifeStyle,1499,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
6736c438-b391-4dd3-a300-7f3ccac47966,Inbound,Feedback,UnProfessional Behaviour,Thank you for my supporter Costmer,255e54df-c94c-4f8d-9bf1-fec18f268e69,,01/08/2023 13:32,01/08/2023 13:33,01-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
f5b34d42-ffc6-492f-ba16-e08966b960be,Inbound,Returns,Return request,,ac88ff9d-7132-4d57-886c-917554b78434,,01/08/2023 14:20,01/08/2023 14:24,01-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
fc091d2f-f422-4d36-8fd1-9b4f0846bc41,Inbound,Returns,Reverse Pickup Enquiry,"I am very much disappointed, the behavior by Shopzilla.track record of a plus member doesn't matter.only matter policy. Only to mask up the fault of customer executive and delivery executive the customer is accused. It was already written in the complaint that the product was broken but only the word \""defective\"" is being highlighted. Basing on it til date the customer care is still misleading.if open Box doesn't allow replacement then why customer care approveokvereplacement re",8b041ebc-2fca-4deb-a463-2e85881d958e,,02/08/2023 10:16,02/08/2023 16:59,02-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
0b940793-f0eb-4fb4-b138-8475cde488d6,Inbound,Returns,Fraudulent User,,56f2e972-0767-4a55-ba7a-c552eceaeb60,27/07/2023 23:27,30/07/2023 15:04,02/08/2023 13:59,02-Aug-23,BANGALORE,Books & General merchandise,294,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
8be3c97d-d59a-426f-9811-377e3b541647,Inbound,Order Related,Delayed,,4c5db812-49c6-4dd3-b171-6f613c0a62d5,,01/08/2023 11:09,01/08/2023 11:43,01-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
0eb446c9-f3bf-4c70-a771-0e3e473ed238,Outcall,Shopzilla Related,General Enquiry,,f68587e7-99d2-41f2-8007-cd42d6fb8a53,,02/08/2023 20:59,02/08/2023 21:00,02-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
5f3466d2-37a3-4ca3-9cce-1763ca14e53e,Outcall,Returns,Return request,Good customer policy ,a43665d5-c860-4ad6-81f9-fbfb2d7486d0,19/07/2023 22:01,02/08/2023 10:48,02/08/2023 11:04,02-Aug-23,NARWANA,Electronics,899,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
5f3c9521-8105-4199-ab98-ae7f7e7a9997,Inbound,Returns,Return request,Do not send the wrong product which is not matching with the ordered product.,86269433-0ecd-4fd2-8867-9d050d115ae3,24/07/2023 11:15,30/07/2023 20:16,01/08/2023 18:56,01-Aug-23,LINGOTAM,LifeStyle,649,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
0e037912-8a5c-4074-a271-1670773f452f,Inbound,Payments related,Payment related Queries,,bb8d354b-3f97-4ff1-9ebb-3279b6a52ee2,,01/08/2023 09:48,01/08/2023 09:49,01-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,4
052555db-6ebf-4057-9dc6-05c0e365c794,Inbound,Order Related,Seller Cancelled Order,,315906cb-94c8-43c0-bb0c-e90ccb2e9bf1,,01/08/2023 12:09,01/08/2023 12:11,01-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7917c19b-039b-4ab4-8c5b-2015fa162eb0,Inbound,Refund Related,Refund Related Issues,,ae990222-f543-4d75-bbcf-3b07d010b4c6,,01/08/2023 17:10,01/08/2023 17:29,01-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
f5ba7409-0889-457d-a730-5c2f6becc9c1,Inbound,Returns,Return request,Shopzilla is very goodAnd costume care help is very nice,1dfcc370-57a8-447b-83a9-b1c81984d6af,,01/08/2023 17:37,01/08/2023 17:42,01-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
0c5a63f4-117b-46d8-9599-a80eb163d5dd,Inbound,Returns,Reverse Pickup Enquiry,,cdda21eb-9735-4d19-9f65-21299be60666,,02/08/2023 15:14,02/08/2023 15:21,02-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
fa0bdcfe-c304-44e6-b6ab-560caee79ab7,Inbound,Returns,Reverse Pickup Enquiry,,ec83e515-966b-49fe-af58-21769440c001,14/07/2023 01:15,02/08/2023 01:48,02/08/2023 01:56,02-Aug-23,PUNE,Mobile,28999,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
8b4b70f0-cbb8-4541-8e0a-ac1bcacc4920,Inbound,Order Related,Priority delivery,,8e2dd127-c832-467d-a460-af5984be6f37,,01/08/2023 11:31,01/08/2023 11:32,01-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
393b68e3-b63c-4acd-ae0f-d2bed32e8f9a,Inbound,Shopzilla Related,Shopzila Premium Related,Nice????,07a97c5c-940b-441f-a9af-c5685f357510,,01/08/2023 20:37,01/08/2023 20:38,01-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
14445768-0212-4813-b961-62369054f3e1,Inbound,Payments related,Online Payment Issues,,b33f0144-e46e-418d-bf96-857972fe9ce5,,02/08/2023 19:29,02/08/2023 19:32,02-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
fa0b2f8a-34bc-4747-a642-e171f28f2299,Inbound,Order Related,Priority delivery,This is the worst experience of talking to a customer support. He put my call on hold for nothing. I Hope it will improve in future.,10ab35e7-aa36-4ad4-913f-5c1a38ceec26,19/07/2023 13:56,01/08/2023 08:56,01/08/2023 08:58,01-Aug-23,JANJGIR - CHAMPA,Mobile,29999,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
f4fd4c99-9189-43d5-bc0d-8fa922ee3c95,Inbound,Order Related,Delayed,,cabb9b5b-f960-4222-8916-82f76025b15d,20/07/2023 21:14,01/08/2023 10:36,01/08/2023 10:38,01-Aug-23,TRICHY,Mobile,32999,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ff11048a-7044-4fc8-b6b6-9ddc5a34f621,Inbound,Order Related,Seller Cancelled Order,Very bad,ca9f4b40-b556-43d1-a936-1c25ca99ad38,,02/08/2023 09:27,02/08/2023 11:16,02-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
934b5817-7de6-42a4-83b1-0ab97be723d8,Outcall,Order Related,Installation/demo,,6a87af16-945e-4696-bbb9-b4f66f48cf0b,,02/08/2023 19:57,02/08/2023 20:02,02-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3d02fbe7-21a3-4cd2-a324-e3f1e82bbf3a,Inbound,Product Queries,Product Specific Information,Very nice ,0d1b1adc-41ba-45d2-9fc1-8d2be2784abf,,01/08/2023 09:11,01/08/2023 09:12,01-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
c125c570-9148-4573-bb55-4d368c35a795,Inbound,Shopzilla Related,General Enquiry,,2bc46c81-3bcf-4857-9a97-dd9924dbd7bb,,01/08/2023 16:04,01/08/2023 16:07,01-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
2fdc0f14-f17f-4c45-b6bb-2314cdae217a,Inbound,Order Related,Order status enquiry,,e22d35bd-51c0-4a41-953a-31af08e0f562,31/07/2023 11:53,01/08/2023 08:08,01/08/2023 08:10,01-Aug-23,,Mobile,59999,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
e3e07e23-5860-4f19-ab76-60ccb0b01d18,Inbound,Order Related,Invoice request,,21299633-523a-4e61-bebe-87fb68ca3f0b,,01/08/2023 08:01,01/08/2023 08:14,01-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
95f05578-cdc0-49b3-846c-c088dc4b5ac3,Inbound,Order Related,Order status enquiry,,ed5c8f35-a030-49d2-a44b-02ba2bafc810,,02/08/2023 11:44,02/08/2023 11:45,02-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
9126a30a-1230-4aa0-998f-96b0f05998f4,Inbound,Order Related,Order status enquiry,Good,1d2d7b09-778f-456b-9746-7c9521a05f2e,25/07/2023 10:23,01/08/2023 17:49,01/08/2023 19:35,01-Aug-23,PATTI,Electronics,1499,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
906a0581-5c2c-4f95-b1a4-fe551f7a7072,Inbound,Order Related,Delayed,Not work Shopzilla worker,de2b9678-74a7-44cb-b860-341b45abd7bb,28/07/2023 20:48,31/07/2023 20:56,01/08/2023 06:33,01-Aug-23,FARIDABAD,Mobile,13999,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
0927d7e8-e5b7-40fc-854a-7677e4d4719d,Inbound,Order Related,Order status enquiry,Thanks ,d0b7036d-298e-4691-91ec-3a66a19d4b2f,27/07/2023 23:23,02/08/2023 15:28,02/08/2023 16:05,02-Aug-23,MUZAFFARPUR,Electronics,2399,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
b7a0e21c-f273-4f21-adb4-6b0651dc184a,Outcall,Payments related,Payment related Queries,,08b4c48b-a186-4cfe-8905-491ae8edfdc6,,02/08/2023 11:25,02/08/2023 11:26,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
7e98d939-c08b-4c97-a543-43b3364c6d66,Inbound,Order Related,Invoice request,Please provide download invoice button,55c86fd3-04c7-4690-beb5-0c9bd2762ea4,,02/08/2023 12:46,02/08/2023 12:47,02-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
e5d03a76-0054-45a2-80b1-f32e6b061d3c,Inbound,Returns,Reverse Pickup Enquiry,,e3850013-9556-44fb-a979-9b78c96f38ce,,02/08/2023 16:30,02/08/2023 16:31,02-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
a4dd2269-8b9d-40a9-b690-3e892fea900c,Inbound,Returns,Reverse Pickup Enquiry,,1fe77a05-873a-4485-8890-5ca42c06d957,,01/08/2023 09:16,01/08/2023 09:18,01-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a131833b-d8b8-43d8-a529-437791b104a5,Inbound,Refund Related,Refund Related Issues,,d38eb217-9749-4a28-978c-665336a97e52,,01/08/2023 18:53,01/08/2023 18:57,01-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
2e75901d-8c0e-4d0c-9c60-74a9a278fbbb,Inbound,Order Related,Delayed,I am very happy ,902a83b6-4a8e-4683-814d-6da47a0a7eba,,01/08/2023 21:32,01/08/2023 21:37,01-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
30debfcd-db19-4c5d-be97-393fb484397b,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,121f0bc1-4833-4887-a934-8a24dd4736df,,02/08/2023 12:54,02/08/2023 12:58,02-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
1915d596-7835-46fa-8488-fa55f154b62a,Outcall,Product Queries,Product Specific Information,I am a plus member. This time very bitter experience from Shopzilla. The delivered product didn't fulfill my expectations. It is very small in size. It looks duplicate also. I want to return it and get back my money. Kindly make arrangements so that I can return it and get my money back.,89f54207-e5f9-4ad1-9078-faf30d529cb0,,02/08/2023 08:33,02/08/2023 09:59,02-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,2
7bc75699-399c-464e-84b5-e9bf222886d9,Inbound,Returns,Missing,,32cc8b5e-a777-41da-b01a-b41e06d309da,,02/08/2023 20:48,02/08/2023 20:48,02-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
f2534c33-8be3-4934-9538-2dbeb05aa914,Inbound,Refund Related,Refund Enquiry,Super ,d3160c9e-1ea1-4737-a634-077de8c8d480,23/07/2023 18:41,01/08/2023 01:48,01/08/2023 01:49,01-Aug-23,HASSAN,Books & General merchandise,160,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
5d05c502-2e5d-40ce-8954-ac39fbff8b28,Inbound,Returns,Return request,,9cf147e3-30e9-4797-ac8b-080454d31026,19/07/2023 09:45,02/08/2023 13:31,02/08/2023 13:33,02-Aug-23,JHUJHUNU,Electronics,2149,,David Reed,Madison Kim,John Smith,>90,Morning,5
a77a3946-9979-442d-8d20-55defc8ea24c,Inbound,Order Related,Order status enquiry,Very good ?? ,a9f9e4c2-7d34-4eea-92b5-af6c3dfafeb5,,01/08/2023 08:55,01/08/2023 08:58,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
c28f0c6c-ef6c-4203-b6bd-ccc48e7a3875,Inbound,Returns,Reverse Pickup Enquiry,Good response from customer service ,f8e9261b-e204-4192-9540-ab72ac093a95,,01/08/2023 12:02,01/08/2023 12:08,01-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
10cb074e-a429-4fa1-b162-0df2f7e859e4,Inbound,Returns,Missing,Good service ,f539fb58-a092-4413-b484-375865e70aa4,,01/08/2023 23:47,01/08/2023 23:47,01-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
941d2585-5392-48a6-b2fe-a74feabb0a0e,Outcall,Returns,Reverse Pickup Enquiry,,270618f7-039a-4067-b8b9-881092b1732f,,02/08/2023 09:10,02/08/2023 09:24,02-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
6fa0d1a5-0545-40b5-8a9a-338359691b5b,Outcall,Returns,Return request,,723824d9-955c-43ba-a9de-80a562b4c7dc,,02/08/2023 12:09,02/08/2023 12:13,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a59063f4-bd0c-43ab-b61e-101622355e00,Inbound,Order Related,Installation/demo,,1105a8e0-bf50-4f2d-9102-b0d6821e0ec6,,02/08/2023 12:20,02/08/2023 12:34,02-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
52fa453f-7645-438f-b76d-b08f52908cd9,Inbound,Order Related,Order status enquiry,Very Good think ,aa21f8e4-cbc5-47ba-b068-da14c3b0db98,,02/08/2023 22:55,02/08/2023 22:58,02-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
68b72f40-d1b7-4e01-a3dd-52a94f318936,Inbound,Order Related,Installation/demo,"Must rethink about your policies, made policies are not customer friendly, your installation paratners are very pathetic and asking extra money and threaten to customers and telling we will not install the product ",37788ba7-2c80-468f-99ec-60e1212048d5,27/07/2023 12:50,01/08/2023 16:30,01/08/2023 16:31,01-Aug-23,PUNE,Home Appliences,2290,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,1
347a7cc1-4b0f-408a-8ddc-ba7cd5e91cec,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla thank you so much customer service very good ?? information ,2ff90f76-fa0c-418c-a1bc-a2f54303db2d,,02/08/2023 19:15,02/08/2023 19:16,02-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
fa535204-4c1d-48c7-b0a1-a3135d04ae4d,Inbound,Order Related,Order status enquiry,,ddb55fd5-37af-4039-8c2c-4c66bf378544,,02/08/2023 19:32,02/08/2023 19:35,02-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
73b7da39-2695-4b6e-b378-577fe2b75948,Inbound,Returns,Reverse Pickup Enquiry,,eb6020cf-5053-4892-a25b-0c54744e326e,20/07/2023 13:54,02/08/2023 12:18,02/08/2023 12:49,02-Aug-23,LUCKNOW,LifeStyle,299,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
07181ac3-2bc1-4299-a1db-73ef8f65e283,Inbound,Order Related,Installation/demo,,ac85ba49-e670-4748-87c9-348a7eaff140,21/06/2023 06:30,31/07/2023 18:07,01/08/2023 07:41,01-Aug-23,NEW DELHI,Home Appliences,9499,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,3
a0ccc6e0-fdd2-4da3-ad0a-79b67a6a462a,Inbound,Payments related,Payment related Queries,,2d28e871-afa8-4a5b-9829-98a3e0284e75,,01/08/2023 06:32,01/08/2023 06:58,01-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
77b6db4e-54bc-414e-bafc-7b7b6fecabbc,Outcall,Returns,Return request,Good ,89d0c797-11c2-46a3-9bd3-85208d76010c,,02/08/2023 13:18,02/08/2023 20:48,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
74f551f9-78df-4612-a4c8-8a0052fa3aa4,Inbound,Order Related,Order status enquiry,,12ee9e66-664b-42e6-a0e0-49c42750e1d3,,01/08/2023 19:26,01/08/2023 20:13,01-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
3474146c-7192-4c9c-acde-8067fb0e90bd,Inbound,Returns,Reverse Pickup Enquiry,,7443b240-b83b-4b8a-acea-2d45d5ed7186,,02/08/2023 12:02,02/08/2023 12:22,02-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
6019f449-4b2f-44a5-8ab9-97ab6482c2d0,Outcall,Payments related,Online Payment Issues,,d4c4e180-c287-4f8a-baca-848e75295823,,02/08/2023 13:46,02/08/2023 13:50,02-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
7254877e-c593-46c9-8326-d2fa5de03f0b,Inbound,Returns,Reverse Pickup Enquiry,Good help,cb37709e-07cc-4eb5-bc77-9538b3073c0d,,02/08/2023 15:08,02/08/2023 15:12,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
cf777bf8-9bf6-49f0-8602-138f84dbc03c,Inbound,Returns,Reverse Pickup Enquiry,,53f8d637-17ad-45e9-9894-bfbf04250ec7,28/06/2023 17:13,29/07/2023 15:15,01/08/2023 08:06,01-Aug-23,AGARTALA,LifeStyle,979,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,1
217afc99-7261-49a8-9a80-3b9656a63ef3,Inbound,Order Related,Order status enquiry,,51290352-2192-4c1d-8199-44fa217b0ae1,,01/08/2023 10:39,01/08/2023 10:43,01-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
5933ab85-3297-4545-8cb3-78bb704ab356,Inbound,Order Related,Installation/demo,,77425158-3577-4320-9664-6fbe10788220,,02/08/2023 09:22,02/08/2023 09:23,02-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
17495c18-d8cb-424f-a786-32cbd4dcaea2,Inbound,Shopzilla Related,General Enquiry,Good..,7be5bd8f-6dc3-4b80-a13a-6247df7e7875,,02/08/2023 12:34,02/08/2023 12:35,02-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
961b55c1-ed9c-4c4a-ab02-263ec742eb19,Inbound,Order Related,Installation/demo,,5f50722c-7c10-4d9e-a3c3-a075572a962e,,02/08/2023 15:10,02/08/2023 15:18,02-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
9fe61c25-0606-4d44-bf7d-11f54995f677,Inbound,Order Related,Customer Requested Modifications,,d003eca8-70f9-4f16-842b-d9d940521785,,02/08/2023 22:49,02/08/2023 22:50,02-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4673f189-70ca-4203-a709-9d6dc1774c71,Inbound,Refund Related,Refund Enquiry,,416b6dd8-72c8-45f8-83b9-9864ee9975a9,22/07/2023 09:37,02/08/2023 15:31,02/08/2023 15:38,02-Aug-23,DAHOD,LifeStyle,459,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
4a9bfd1e-7926-4bb5-8c13-8e72248df119,Inbound,Order Related,Delayed,,e8e47ce6-a170-424c-aff7-d905bdea7985,,01/08/2023 18:14,01/08/2023 18:17,01-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
04a7a57c-3feb-4543-a0ce-117c3c21bbde,Inbound,Order Related,Order status enquiry,HiHappy,327c8106-80a2-435d-91e7-ae970ee5c063,,01/08/2023 17:26,01/08/2023 17:30,01-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
91094afc-f610-4455-a28a-8fe58cb75085,Inbound,Order Related,Delayed,,bbd5a255-e30f-4db0-9659-04f5846b94cf,,01/08/2023 18:45,01/08/2023 18:47,01-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
ad7d6cc5-6472-4092-8c79-eac062e8584b,Outcall,Feedback,UnProfessional Behaviour,Exilent,0fb6abaa-0ced-4292-ba7f-f6125bef1ac1,,02/08/2023 10:30,02/08/2023 12:22,02-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
cc2a3312-87a7-4843-93e4-95b7b5ca6212,Inbound,Returns,Service Centres Related,,71c4221a-b877-41da-accf-8d01ed417f04,,02/08/2023 12:14,02/08/2023 12:17,02-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
9144cbfa-6164-4573-b841-aa831c410d65,Inbound,Shopzilla Related,General Enquiry,It's was very use full for my issue.,24b23480-93e5-4d0d-b0c3-bdfa951d0f20,,02/08/2023 22:53,02/08/2023 22:54,02-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
c82f9c77-e8ef-402f-bb6d-dc0cd11da84d,Inbound,Returns,Reverse Pickup Enquiry,,c0a5ea17-4156-41f6-83ee-698d872f7182,,02/08/2023 11:22,02/08/2023 11:49,02-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
33a43333-9e56-44c1-befa-7091c4474b9b,Inbound,Shopzilla Related,General Enquiry,Good service.,96a970ab-847c-4fd9-9d4d-dbf3a886e879,,01/08/2023 21:06,02/08/2023 15:02,02-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
dff11bb7-09ec-4e3c-af49-7ee073df731f,Outcall,Returns,Return request,,6ae1b56d-6fbe-42af-9bdd-237ecc60b13d,,02/08/2023 20:09,02/08/2023 20:14,02-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,4
201427c2-5caf-469b-a5a8-768b479e0764,Inbound,Order Related,Delayed,,08f40435-c690-44ff-947d-2559a2ca3602,30/07/2023 12:24,01/08/2023 20:41,01/08/2023 20:42,01-Aug-23,HYDERABAD,Mobile,13999,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
2f9b4f66-d335-4589-9210-efd0026f169e,Inbound,Order Related,Installation/demo,,29650316-3f84-4283-872f-07f0d680c160,,01/08/2023 12:23,01/08/2023 12:41,01-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
5541c7a0-f2ef-41b1-a07a-cad3d984d835,Inbound,Returns,Reverse Pickup Enquiry,Please provide the good product not faulty,ed1812f4-b9a1-4d49-af5a-ac478d8c4172,,01/08/2023 19:16,01/08/2023 19:19,01-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,4
abe0b740-9f22-4117-89a1-91d537abe30a,Outcall,Product Queries,Product Specific Information,,5bd1bb14-8bb3-4c72-9eac-b9b99555c1e4,,02/08/2023 10:25,02/08/2023 10:28,02-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
90eecfb3-3069-4e07-b475-3edf98a59e33,Inbound,Returns,Reverse Pickup Enquiry,,77f2b88c-4103-480c-8a28-6cf28fd94133,,02/08/2023 22:05,02/08/2023 22:07,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
7cd3625a-e5c5-4ed0-a941-ea92432c2c7c,Inbound,Returns,Wrong,,a6377cb7-3786-45d2-9e4d-d7b93e33e904,24/07/2023 19:37,31/07/2023 17:18,01/08/2023 08:35,01-Aug-23,PATHANAMTHITTA,Books & General merchandise,1512,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
9fe17564-5ef3-42a1-98d2-79bbc62bb2ed,Inbound,Returns,Missing,,1e795b2d-440a-4d30-b3d7-d742423a6f1c,,02/08/2023 00:49,02/08/2023 00:51,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
cbd1f6a7-e994-4096-aac5-442784080c1f,Inbound,Returns,Reverse Pickup Enquiry,,fd1d184c-5e71-4981-b674-6b712d4bacdd,,02/08/2023 00:51,02/08/2023 00:51,02-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
fa485d42-93cd-49d2-a965-ddea82fc2321,Outcall,Payments related,Payment related Queries,,29417164-b759-4270-80e3-d35761146ad5,,02/08/2023 10:42,02/08/2023 10:56,02-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
5c989025-b760-48f7-b9c9-680f8606947e,Outcall,Returns,Reverse Pickup Enquiry,Reduce time to resolve customer's problem ,1b02378e-4663-4b83-9ef9-3bff47d50af9,05/05/2023 06:19,02/08/2023 17:44,02/08/2023 17:45,02-Aug-23,UDAIPURWATI,LifeStyle,4469,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
7c366a62-4850-4a6f-8b82-5f67cdaf44b1,Inbound,Shopzilla Related,General Enquiry,,728441c1-da98-4e3a-81c1-8ab8d34b9d05,,30/07/2023 16:56,01/08/2023 06:15,01-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
d038a019-5564-4094-8bce-5da20f339b37,Email,Returns,Reverse Pickup Enquiry,Ok,c4e3c00d-ac1d-45e6-a47d-691fc2966004,24/07/2023 15:08,02/08/2023 19:09,02/08/2023 19:10,02-Aug-23,MUZAFFARPUR,LifeStyle,699,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b54d1372-8c55-4ea6-85ac-21e73bebc2c2,Outcall,Returns,Return request,,e9fa4ae5-d912-43b9-b927-5db7c49f526a,,01/08/2023 22:27,01/08/2023 22:30,01-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
16cee1e0-a5d6-44c2-a3c2-a42361b08545,Inbound,Returns,Fraudulent User,Aa,eb9c401c-1a6c-41da-ba5e-701746be5eec,,02/08/2023 19:54,02/08/2023 19:56,02-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
72def8ba-522b-4017-8889-c87c0087f3a1,Inbound,Order Related,Order status enquiry,,34323fe3-5f46-4c4d-8223-9b73ee53c75c,28/07/2023 01:11,01/08/2023 11:57,01/08/2023 13:05,01-Aug-23,INDORE,Mobile,12999,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
3b40e164-1d52-484f-922b-ccbe598088db,Inbound,Product Queries,Product Specific Information,,9ef930bc-d798-46b4-bd19-c08e82548422,,01/08/2023 15:15,01/08/2023 15:18,01-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
0a2c08c6-9cfd-49a2-82c3-afb23f1a69a8,Inbound,Order Related,Order status enquiry,I am not shopping in Shopzilla\u2026. And I am not printer accept,18937d7e-3531-45bb-b6f3-36481ce976dd,,01/08/2023 17:51,01/08/2023 18:23,01-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
730f8672-2838-4ebb-af17-b9a40314b773,Outcall,Order Related,Seller Cancelled Order,Good customer service excellent work but seller chatting with me,a3a2053e-2c45-4234-94d9-742899ba10fb,,02/08/2023 12:43,02/08/2023 13:49,02-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2d54d9b8-f1a7-4034-ae31-1023724c2718,Inbound,Refund Related,Refund Enquiry,,dfec90f4-5136-4cfe-b6af-739f4a07e0a8,,01/08/2023 14:51,01/08/2023 14:56,01-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
4a0ee023-07f8-47cd-9665-a5242b1b35f4,Inbound,Order Related,Unable to track,,376104d0-7ce9-47e9-bbb5-9139809029ac,,01/08/2023 17:31,01/08/2023 17:35,01-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,1
cc508325-9381-4224-a9bf-6a161d0c144c,Outcall,Returns,Service Centres Related,,07cd7b15-f38f-4e3d-a3fa-99911356a1ba,,02/08/2023 11:56,02/08/2023 14:40,02-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,5
88f7c812-3a5d-45bd-923f-98d2c09ff1de,Inbound,Shopzilla Related,General Enquiry,All over good ,95496df4-728a-4540-8f5f-28e8eef5c89c,,02/08/2023 16:42,02/08/2023 16:43,02-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
2f5b8fb4-2baa-4dcc-a428-c5d2c6ecf1b4,Email,Refund Related,Refund Enquiry,,e856fb63-7f60-4b1b-8c85-2d788741a8de,,02/08/2023 17:08,02/08/2023 17:10,02-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
0e0ee0b4-081a-450a-8a77-fd051c1bf126,Outcall,Product Queries,Product Specific Information,,7dbdb2a2-7479-43f9-88a8-523b564fd3eb,,02/08/2023 17:26,02/08/2023 19:07,02-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2b0f97b4-b94a-4c1b-8409-c8999daf4080,Inbound,Returns,Reverse Pickup Enquiry,,a0fbec7e-0f23-4a1a-9faf-4ea26ae757f5,24/07/2023 07:47,31/07/2023 18:50,01/08/2023 02:56,01-Aug-23,ERNAKULAM,Home,995,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
5279aca9-20a6-4dd0-ab78-4fa98f53dd59,Inbound,Returns,Reverse Pickup Enquiry,,fee89488-d581-404e-a3d8-f93c4bba3949,20/07/2023 09:23,01/08/2023 19:26,01/08/2023 19:32,01-Aug-23,HYDERABAD,LifeStyle,499,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
d999bf04-25ed-4bb3-bbfe-d41af2cb04df,Inbound,Returns,Reverse Pickup Enquiry,Good,7a58a6f5-980b-4550-8c47-2b44a52d5499,,02/08/2023 13:26,02/08/2023 13:29,02-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
fd3c03a0-f54f-4939-ae1c-046a70b035ac,Inbound,Payments related,Wallet related,I am very excited and my problem is prevent nd support ,bb587a24-11f3-4d01-8b74-9dba0144bc91,,02/08/2023 19:46,02/08/2023 19:57,02-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
982feb9f-5c3c-4e7d-a51a-6b620632eee3,Inbound,Order Related,Order status enquiry,,ee134bc7-6535-4a5b-aab8-4e6fc21d255a,26/07/2023 22:19,01/08/2023 11:49,01/08/2023 11:51,01-Aug-23,VADODARA,Books & General merchandise,1018,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,3
e07bdc5b-ca1a-48c7-879c-c806815d4d40,Inbound,Shopzilla Related,Signup Issues,Good ,1f6130e2-fb58-4bf4-ab47-cb23b4fa8bad,,01/08/2023 14:57,01/08/2023 18:29,01-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
58c25ead-95e3-432d-b60b-fe98bfc34ad7,Email,Refund Related,Refund Enquiry,,43e2be34-84c7-4ee9-9d6b-e099067652e8,,01/08/2023 19:31,01/08/2023 19:33,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
4beeaf92-4b42-4619-85db-312bf37a6949,Inbound,Returns,Reverse Pickup Enquiry,I am Very Happy ,0153e274-b753-477a-bb56-7e36ad508c5f,,02/08/2023 13:58,02/08/2023 15:46,02-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
70210ca9-3b73-4bc6-990c-b694e3fe034f,Outcall,Returns,Fraudulent User,Excellent work,3247ccec-17a2-420e-b8de-792579671ab3,,02/08/2023 16:20,02/08/2023 18:00,02-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
e372be7e-5de4-4f18-a8e4-1b2fe301e9b9,Inbound,Product Queries,Product Specific Information,Bad,0341151d-1a07-4f3e-b533-d3038df185ad,,02/08/2023 21:33,02/08/2023 22:03,02-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
dab11567-120f-4974-8488-04802fe6e1e8,Inbound,Feedback,UnProfessional Behaviour,Delivery Agent number should be visible in the order details.,1fc8866f-265a-4c36-b2b6-b4558e4beed3,27/07/2023 19:40,31/07/2023 23:58,01/08/2023 00:03,01-Aug-23,RAE BARELI,LifeStyle,799,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
07f5bc9b-9336-42da-907c-8da26cbaca9f,Inbound,Returns,Missing,out of two cancelled orders only one is addressed,c8ff04d4-53bc-46cb-8bec-676dc1ae00dd,,02/08/2023 14:05,02/08/2023 15:23,02-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,3
d2a3e757-52ba-46a6-9ba2-6bf28d9da410,Inbound,Returns,Reverse Pickup Enquiry,Overall Shopzilla is good but in my case they are not replacing my product.mi product is not good.,505dd8cb-c9a4-40ba-8cc7-f022d8c227a5,,01/08/2023 22:52,01/08/2023 23:10,01-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
1dee154f-472c-42e3-b228-af34a59accbc,Outcall,Shopzilla Related,General Enquiry,So I am happy for solve my problem thankyou so much sir ,78fc2d32-5ce1-44e5-b832-96deff002dee,,02/08/2023 16:44,02/08/2023 16:49,02-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
a52046a0-f3cd-4c65-89aa-41c61a32c735,Inbound,Returns,Reverse Pickup Enquiry,All was good but as soon as possible please solve my return related problem of wallet ,e409a949-9e43-4b1f-a0fb-9b2e51f5e61a,,02/08/2023 19:56,02/08/2023 20:33,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
da60625e-474e-40b5-b44f-38f1b7240c10,Inbound,Order Related,Order status enquiry,Thank you very much for helping me,6c56a21d-ed96-4d40-9ba4-3e976182375e,,01/08/2023 09:56,01/08/2023 09:58,01-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
ff359cbc-ef12-462a-9ece-6b79f085f2eb,Outcall,Returns,Reverse Pickup Enquiry,,3da1eea9-6f02-4536-82f7-e4fe34f35f35,,01/08/2023 16:57,01/08/2023 16:59,01-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
05b4496e-a06a-411c-953c-52e398d16094,Outcall,Refund Related,Refund Enquiry,,707d5da7-4557-4403-9458-a1f2cab8f8b8,28/07/2023 12:19,02/08/2023 09:14,02/08/2023 10:26,02-Aug-23,AZAMGARH,Mobile,15999,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8632215b-15a3-48a1-b617-0e2b47419694,Inbound,Returns,Reverse Pickup Enquiry,,7d584ebe-2be7-4aef-bef8-46b89a5989d0,16/07/2023 12:57,01/08/2023 11:08,01/08/2023 11:13,01-Aug-23,ZIRAKPUR,Books & General merchandise,899,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
de4d20ea-f592-438f-99b5-db7320d4888c,Inbound,Returns,Reverse Pickup Enquiry,,ff0b43ed-01ab-4d80-85cd-3bcdc595536f,,01/08/2023 16:07,01/08/2023 16:11,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
fd3f7db2-870d-4443-91bb-c56172057aba,Inbound,Feedback,UnProfessional Behaviour,,9a44886d-02e4-44bb-9add-1d41eb6c7f52,,01/08/2023 20:08,01/08/2023 20:15,01-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
8fc40845-007d-4249-bbe4-2002362db7f8,Inbound,Returns,Missing,Very humble person ,38076ee4-eb71-49ca-acc9-ce275c25ded2,,02/08/2023 20:32,02/08/2023 20:34,02-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
3443e4bc-b0c4-41b1-8f96-506a085ead5a,Inbound,Payments related,PayLater related,She is not ready to listen my query just she is trying to convince that everything is right,bb6b4d08-d796-4175-a415-d2285833c053,,31/07/2023 16:31,01/08/2023 21:20,01-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
b049d226-2f21-40bc-86a9-41c42efa5cb2,Email,Returns,Missing,,c48dbbec-7a2c-48d4-8b16-3372d3271e6d,15/07/2023 13:52,02/08/2023 10:54,02/08/2023 17:01,02-Aug-23,PATNA,Electronics,5499,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
ceb8afa8-8813-41fb-8000-42df6795a779,Inbound,Order Related,Order status enquiry,,ddd66b0c-d03a-433d-a404-033b1a2c1d03,,01/08/2023 19:22,01/08/2023 19:23,01-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
eec2b583-8e03-4bd2-9e4a-e636da46b1f6,Outcall,Order Related,Order status enquiry,,e2075f72-4c87-4dc0-b7d7-d8c9a5fc83e9,,02/08/2023 14:17,02/08/2023 14:18,02-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
8d6be723-5ffd-49be-8cf5-eb133ce47838,Inbound,Returns,Reverse Pickup Enquiry,,12a8ce13-8ac9-4c54-bb56-54a7a18d5d90,,02/08/2023 23:14,02/08/2023 23:16,02-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
78a1ce9a-4c94-4bb3-bb85-c6c49df339c6,Inbound,Returns,Wrong,Dont buy any prodect Shopzilla,34d559bc-1559-4c85-9f2e-2c5369e7c56e,25/07/2023 21:23,01/08/2023 10:43,01/08/2023 14:11,01-Aug-23,MUZAFFARNAGAR,Home Appliences,14350,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
d682a298-df93-4581-9bee-40e1a76badd2,Outcall,Returns,Reverse Pickup Enquiry,,f57e98b3-e15c-41db-9a2e-5f6d22ece828,,01/08/2023 11:15,01/08/2023 12:42,01-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
ab9a6a28-f65d-4792-9f1d-fd4975b939b7,Inbound,Order Related,Delayed,Help ful,44e85070-5c55-4cce-9929-5b957afb6359,,01/08/2023 09:22,01/08/2023 09:36,01-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
15c27e38-5559-42e2-957d-7c4db4bf4d13,Inbound,Order Related,Customer Requested Modifications,,78e905b0-ca7d-4236-a232-da94a1c5084c,,01/08/2023 15:21,01/08/2023 16:53,01-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
8f3153a3-6324-4630-97bf-8fe16ad30139,Inbound,Returns,Reverse Pickup Enquiry,,7b291470-5d67-469f-a620-ccc0b4e3be6b,,01/08/2023 20:35,02/08/2023 06:04,02-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
140552c2-8d42-4c04-819c-95cb4fb8aff8,Outcall,Order Related,Installation/demo,,4863f789-4ebf-4da6-b2c4-d1bb1b73ad38,,02/08/2023 12:58,02/08/2023 13:03,02-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
8861c164-07b1-4b92-90b8-2d932c9f2433,Inbound,Returns,Reverse Pickup Enquiry,Danish is very supportive people good I like it amazing costumes sopport ,7f388b7c-2e53-42cc-bbda-9f4f8e8816c4,,02/08/2023 19:58,02/08/2023 20:03,02-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
963f9d48-0534-44f2-b03a-1fd9a62a0241,Inbound,Order Related,Delayed,The customer service associate was only reading the given script like a robot. He didn't used any skills to solve my problem. He also told me to cancel my order. ,27f38653-8b99-4953-bee0-1c42eec1ca6c,24/07/2023 16:22,01/08/2023 19:12,01/08/2023 19:13,01-Aug-23,PUNE,LifeStyle,499,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
1f862d7d-774e-41d2-91fb-29ed1f03c4d6,Inbound,Order Related,Installation/demo,,1c1eede9-8686-4f49-9693-f84981945409,,02/08/2023 00:40,02/08/2023 00:44,02-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
192c5ba5-a498-4699-bd4b-65e4d9f41cba,Inbound,Returns,Return request,,991ce8eb-c458-44c7-bfac-e43f898c9184,,01/08/2023 17:22,01/08/2023 17:25,01-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
ad5f8920-28ac-46ad-a2c8-89f949050fc6,Inbound,Returns,Return request,,bba7dc7d-b7e4-43a9-b6c1-5af87d5f1e8c,,01/08/2023 20:29,01/08/2023 20:32,01-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
d0a07da8-f6a5-41c4-b542-55cb661e02c3,Inbound,Returns,Service Centres Related,,ddec31fd-9eac-4223-bb50-8fcc0f14cd0e,,02/08/2023 18:07,02/08/2023 18:09,02-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
4cb432da-7ba8-4a1f-84a8-a6cc2e2b4c10,Outcall,Returns,Reverse Pickup Enquiry,,3baaec90-1436-4185-8915-cb823e404639,,02/08/2023 22:16,02/08/2023 22:17,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
acc63443-59f9-4fb5-8c55-b934282571f9,Inbound,Returns,Reverse Pickup Enquiry,Good man,5e1bd0d6-03a8-41f9-a5d4-c48962a3d167,18/07/2023 19:48,31/07/2023 19:01,01/08/2023 18:14,01-Aug-23,MADHUBANI,LifeStyle,779,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
effbccb8-a54b-4787-a70c-71918e9cfaec,Outcall,Order Related,Delayed,,a8bdc512-f2fb-4141-9ed2-e12567a29476,17/07/2023 02:19,02/08/2023 09:32,02/08/2023 13:06,02-Aug-23,BANGALORE,LifeStyle,494,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
92e1d5d8-65bf-407d-bb84-bd06a5e45c9d,Inbound,Returns,Missing,,49e6a315-e3f6-41b1-8119-e7d142074009,,01/08/2023 17:09,01/08/2023 17:14,01-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
1f1dc6ae-0289-472a-8fd2-739d37a53c95,Inbound,Shopzilla Related,Signup Issues,,ebee9d1e-1efa-421b-8662-091dc2322fc0,,02/08/2023 09:33,02/08/2023 09:34,02-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
c5a65fa0-994b-4c58-bdd3-38604d7f69be,Inbound,Order Related,Seller Cancelled Order,,9e137970-f8f8-4deb-8cef-f9bf861fa115,,02/08/2023 16:04,02/08/2023 20:58,02-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,2
f3f8b8eb-0f68-4566-9e35-8d17763831e6,Outcall,Refund Related,Refund Enquiry,,9e5dc973-ea2c-41fe-b144-e64099ad9744,23/07/2023 14:55,01/08/2023 15:00,02/08/2023 08:46,02-Aug-23,GURGAON,Electronics,10380,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
218de1d9-5ed2-4741-a925-13c1bd98da06,Inbound,Offers & Cashback,Affiliate Offers,,33a0d647-4579-45f5-b62a-e833a85c61db,28/07/2023 00:44,01/08/2023 00:43,01/08/2023 00:45,01-Aug-23,DATIA,Home,448,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
3e2f63a9-bc91-4cb8-a3ff-279afeca1547,Inbound,Order Related,Invoice request,,311b509a-9e97-4425-ba30-7bf5efdedd4c,,01/08/2023 12:03,01/08/2023 12:12,01-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7e33613c-9a97-4deb-8fc6-1204dc5827de,Inbound,Returns,Reverse Pickup Enquiry,,14e93f14-1f51-4cd2-acf0-1fce4cc954cf,,02/08/2023 16:29,02/08/2023 18:52,02-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,4
a9002ab8-e69a-4cf1-9083-5c5a624a3dee,Inbound,Order Related,Customer Requested Modifications,Thenks ,c366ee2f-9284-47e3-ab92-0545d01b30c8,,01/08/2023 17:52,01/08/2023 19:00,01-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
95979b6f-f2c9-4e2c-a84a-0b5387b25480,Inbound,Returns,Reverse Pickup Enquiry,,1d9026c1-5e99-454a-b287-cc4c0ce1a58c,,01/08/2023 18:56,01/08/2023 18:57,01-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
dba03e1b-357b-4770-83e1-c077845eacb2,Inbound,Returns,Return request,Shopzilla customer care support is very good and the executive understood with my problem and fix my issue and the reason my issue is bad quality product and defective and this ,c9240b00-00fe-4dc1-aefa-8a366c6b9dcc,,02/08/2023 11:05,02/08/2023 11:08,02-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
817675b9-e1f5-4f41-b0bc-1abeabb4b8a4,Inbound,Returns,Reverse Pickup Enquiry,Good ,729bea48-3a78-429f-b29b-b25ab0b7956d,,02/08/2023 19:56,02/08/2023 21:11,02-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
50480770-afb9-4aa6-bed4-4afb89754923,Inbound,Returns,Fraudulent User,,f651121b-654c-42e2-891c-3f27711dc196,,02/08/2023 23:09,02/08/2023 23:25,02-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
01a6c423-72f6-4d3f-89ea-a7aeee03cce1,Inbound,Refund Related,Refund Enquiry,Good help,704054c8-eccf-4b77-94fb-329730e70990,27/07/2023 20:22,02/08/2023 12:47,02/08/2023 12:53,02-Aug-23,SASARA,Electronics,1599,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f01d8572-83ba-4649-a859-e12ae9c7a3fe,Inbound,Returns,Missing,,b3316186-6b59-4365-a570-0b5cec74a644,,02/08/2023 15:45,02/08/2023 15:50,02-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e1cb10d2-10fb-4377-b524-f945e193247f,Inbound,Order Related,Order status enquiry,,361d2693-7cec-4388-849b-59adea0f9647,,01/08/2023 20:57,01/08/2023 21:00,01-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
d046bab7-75dc-4d1c-83a3-98b7ff513fe7,Outcall,Order Related,Priority delivery,????,b2b339db-c0a3-41a3-9be9-e4c2c0f22bc1,,02/08/2023 11:31,02/08/2023 11:41,02-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
841e34ab-b5ea-43be-adac-2e800142de90,Inbound,Returns,Fraudulent User,Last time I talked a person who lovely manner and so friendly... Thank you sir,91552002-677a-4961-bcdf-643f5e98c27b,,02/08/2023 20:11,02/08/2023 20:14,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
20356aa5-fe99-4753-90fb-f01941d959dc,Inbound,Returns,Missing,,f94a1916-6949-45ae-b1d1-0e222687ec8a,,01/08/2023 10:01,01/08/2023 10:02,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
8d8bd81a-b4be-4cdf-8cb3-c2d96fb2f49c,Outcall,Returns,Reverse Pickup Enquiry,,c5038d79-79c5-49fd-8fba-dddfa6779d3d,,02/08/2023 14:48,02/08/2023 14:50,02-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
e61ea910-74a8-4f85-99a8-375f73f81607,Inbound,Returns,Service Centres Related,,f5972d94-6d3e-41a2-a9b2-a8f5b7999888,,30/07/2023 19:35,01/08/2023 22:48,01-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
338955fe-1c11-47c3-a1c0-04bc8ed8066a,Inbound,Order Related,Order status enquiry,,0b80d723-7de3-49c9-97ce-fac970f23910,28/07/2023 10:47,01/08/2023 17:45,02/08/2023 06:30,02-Aug-23,RANGAREDDY,LifeStyle,474,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
b42c5f81-a089-4b0d-a2e9-a360e1cb0819,Inbound,Returns,Reverse Pickup Enquiry,,9ae98637-8054-4733-a6ff-0c24218279c2,,01/08/2023 08:48,01/08/2023 17:52,01-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
4f734b28-e6a6-4cc6-89d4-4b9084a7f015,Email,Returns,Damaged,,60032cb0-18ee-4677-bbb7-1ced8eb1efcd,,01/08/2023 12:51,01/08/2023 12:52,01-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
d63c7086-fd79-4241-a142-94ef9dc4f1aa,Inbound,Cancellation,Not Needed,,846ca3e6-3517-4e2c-ae51-374bab42df4c,,02/08/2023 18:16,02/08/2023 18:25,02-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
43e8a144-a995-450e-b92d-72d2e5787377,Inbound,Returns,Reverse Pickup Enquiry,,7ead1fbe-e9b5-4a74-9459-51a3e68300c4,,02/08/2023 19:08,02/08/2023 19:10,02-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
2cbb2a8c-a3d8-40bd-84d6-6d3e5f58c225,Email,Order Related,Delayed,,0b6997c4-c743-4043-a462-5b416f69a905,09/07/2023 19:43,02/08/2023 16:31,02/08/2023 16:34,02-Aug-23,PATNA,Electronics,55990,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,4
a6805e83-d6b1-42a5-bdb2-dd9bc289405e,Inbound,Order Related,Delayed,Right information and good wehavear ??,e4dea40c-e488-4a0b-b784-f69799be9c03,23/07/2023 20:42,01/08/2023 09:05,01/08/2023 09:10,01-Aug-23,BUDNI,Mobile,16999,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,4
c2b868f6-91b5-4ae1-8914-336b424217bb,Inbound,Refund Related,Refund Related Issues,,8689f34a-18ca-4929-9c54-594e237b5bdc,,01/08/2023 08:00,01/08/2023 08:02,01-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
4d379eba-cf2b-490f-8d40-10bb0851f257,Inbound,Order Related,Order status enquiry,,b1f9c8d1-a72b-4380-8744-db66fab43907,,01/08/2023 10:41,01/08/2023 10:42,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
6c3443dd-0f98-4030-a789-27ee351cbab8,Inbound,Returns,Reverse Pickup Enquiry,Plz solve my problem ???? i want refund back ??,ccdcea4c-01e7-4268-86f5-8a002ef268b5,,01/08/2023 11:11,01/08/2023 11:13,01-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
bfa4c8cb-638a-48fc-8feb-b88b9753eef3,Outcall,Order Related,Invoice request,,5954e072-dbde-4ae0-bb8c-a3f737ac7ef5,,01/08/2023 16:17,01/08/2023 16:19,01-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
effe6ba5-2a19-43e1-9964-4096da66d38d,Inbound,Returns,Reverse Pickup Enquiry,"Change the policy of returning product,, atleast customer requires 1 to 3 days for return or exchange,,plz provide more flexibility in returning policy.",55b45e9f-d712-475e-ba05-10f046c27ab2,,01/08/2023 17:39,01/08/2023 17:42,01-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
015fd1c7-059a-4c19-9e03-a24421d7e86e,Outcall,Returns,Reverse Pickup Enquiry,,8b9bd9ea-2897-48d1-9318-9d12f20ce029,,02/08/2023 18:07,02/08/2023 18:09,02-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
95f5631a-9ab7-4efe-b440-38a4f6a46237,Inbound,Order Related,Delayed,,ad371da4-00ac-4865-88df-5b044ae8dad6,,01/08/2023 18:18,01/08/2023 18:33,01-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
ef81d1c4-5b5a-40fc-8533-89bca57cd9dd,Inbound,Payments related,Payment related Queries,,3c77e0db-d34e-440f-a955-9d024805992f,,01/08/2023 09:33,01/08/2023 09:41,01-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
49d38b9e-1e6b-4c09-a1b4-b508d9c34e4e,Inbound,Order Related,Priority delivery,,8a0a403c-e36f-465d-be73-c89506ce0971,,01/08/2023 13:32,01/08/2023 13:35,01-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
1aef276e-97da-4160-8b19-5b3eb52393d9,Email,Order Related,Delayed,Not helpful Shopzilla customer careNot solved my problem.,a30fefcc-3289-4b5c-a871-bdc3abaccbbb,,02/08/2023 20:00,02/08/2023 20:00,02-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
406b7413-e61b-43b9-9946-0845b7a5aab3,Inbound,Shopzilla Related,General Enquiry,,55d1d1d6-0f10-485b-ac59-8d11c7bb336e,,01/08/2023 17:24,01/08/2023 22:26,01-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,3
7849588f-9468-48bb-9b9d-2543d2ec78ad,Inbound,Shopzilla Related,Signup Issues,,45bff083-6eec-4b05-a25a-249b037d54bf,,02/08/2023 10:18,02/08/2023 10:38,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
281bd8fb-2ea9-4854-8ccf-29084dabda68,Inbound,Returns,Fraudulent User,,ee05efcb-f018-4e2d-8563-007ab0390404,,02/08/2023 13:18,02/08/2023 19:00,02-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
237f9d76-3ed9-4361-af96-ea3ed5e008dd,Inbound,Returns,Return request,,be86a7ef-7ea5-4b26-91f6-0b621ab057f3,,02/08/2023 19:21,02/08/2023 19:34,02-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
258ffd28-b31d-44f5-ae4f-c873a70838ac,Inbound,Returns,Service Centres Related,Thank you so much   ,476eb4ef-4df9-4e3f-9d33-218c595e7cb8,15/07/2023 03:47,02/08/2023 10:40,02/08/2023 11:07,02-Aug-23,JUNAGADH,Mobile,16999,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
977ff301-a755-4f4f-a128-6b83a88e2eaf,Outcall,Returns,Reverse Pickup Enquiry,,48ad0590-5086-4b40-a534-24da14167b3f,,01/08/2023 13:47,01/08/2023 14:14,01-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
aa6ed75f-cdc4-450d-aed2-c01ef70907c6,Inbound,Returns,Fraudulent User,,5c258b4a-5628-4956-b1e5-c98467db8898,,01/08/2023 14:33,01/08/2023 14:34,01-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,4
31d9925d-ce91-41fa-908f-ebe715399512,Inbound,Returns,Service Centres Related,5,15314e86-0f3b-4924-8a54-a3b7b05f8ecf,,02/08/2023 19:15,02/08/2023 19:15,02-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
9c57c4eb-e71d-4875-a762-27bbcd709ff2,Inbound,Returns,Reverse Pickup Enquiry,,70d17b72-8565-4549-8273-cfbaf7fe068a,15/07/2023 15:19,31/07/2023 16:58,01/08/2023 18:11,01-Aug-23,GURGAON,Home Appliences,1099,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
469ef30f-3128-4aaa-a871-e2b6dee41006,Outcall,Product Queries,Product Specific Information,,7f633436-0aff-4d15-9e2b-8895be3f0edc,,01/08/2023 14:24,01/08/2023 14:25,01-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
2c22c12e-a83a-4985-84aa-4c2c15bc21c2,Inbound,Order Related,Order status enquiry,,c17e7992-abd7-4f9d-a2e5-afe7a68690f1,,01/08/2023 18:06,01/08/2023 18:58,01-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,4
fbd2951b-2740-4a83-9e06-3558ba7ebabd,Outcall,Order Related,Order status enquiry,Excellent ,ee2edae2-bdfb-4d7b-aa99-3cd27cb0a1d5,,01/08/2023 21:34,01/08/2023 21:34,01-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
681ed9c3-67d0-4948-bb9a-496b70a1b7a1,Inbound,Returns,Return request,,e30d70b3-eb3e-4e53-80ec-e5ba069d82cc,,02/08/2023 20:52,02/08/2023 20:54,02-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
4ffa2794-1439-471b-aa82-e0663160b91a,Inbound,Returns,Reverse Pickup Enquiry,,c3d66255-1109-453b-ae69-1f62824a1e44,,02/08/2023 14:02,02/08/2023 15:39,02-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
124fb4a2-a59f-41f4-abe5-3182a66b11a8,Inbound,Returns,Reverse Pickup Enquiry,"That is very bad ?? service.i order jicks underwear and reserved defarent colour, defarent barend.And Shopzilla is a pathetic service...??",28f2e85c-404f-4dd5-8014-ed187591738d,,01/08/2023 10:29,01/08/2023 10:33,01-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
3e7c6732-cc89-4c7c-aa56-6ae159e3b748,Inbound,Returns,Reverse Pickup Enquiry,"I am writing this feedback with immense frustration and disappointment over the abysmal customer service experience I encountered while dealing with one of your agents. It is truly disheartening to see a company of your stature fail so miserably in resolving simple customer issues and providing basic information.Let me begin by stating that I had a rather straightforward inquiry regarding a recent purchase, but dealing with your agent has been nothing short of a nightmare. The agent I interacted with displayed a complete lack of knowledge and understanding of the issue at hand. It seemed as if they were either inadequately trained or simply uninterested in assisting me.Not only was the agent unable to provide any useful information, but their attitude was also dismissive and unprofessional. They showed no empathy towards my concerns and treated my problem as insignificant, which is deeply distressing as a loyal customer of Shopzilla.It is quite disconcerting that such incompetence exists within your customer service team, especially considering that customer support should be the backbone of any successful business. The lack of proper training and guidance is evident, and it reflects poorly on Shopzilla's commitment to customer satisfaction.Moreover, the agent's failure to resolve the issue only exacerbated my frustration. It is absurd that despite multiple attempts to seek assistance, I am still left in the dark without any resolution. I expected a much higher level of service from a reputed company like Shopzilla, and I feel utterly let down.This experience has not only wasted my time but also tarnished my perception of Shopzilla as a reliable e-commerce platform. It's clear that the company needs to invest significantly in improving its customer service processes and ensuring that its agents are adequately equipped to handle customer queries and issues effectively.I am seriously contemplating whether I should continue using Shopzilla for my future purchases, as this unpleasant experience has eroded my trust in your brand. I sincerely hope that this feedback will serve as a wake-up call for Shopzilla to take immediate action in rectifying its customer service shortcomings.In conclusion, I urge Shopzilla to address this matter urgently and implement measures to ensure that such appalling customer service is not repeated in the future. As a loyal customer, I deserve better treatment, and I hope Shopzilla can live up to the expectations it has set for itself.",92be77d3-4596-4a05-9cee-fc3524e62847,,02/08/2023 12:14,02/08/2023 14:59,02-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
be79bf4c-e2d1-4d00-bf49-3feb5f568787,Inbound,Order Related,Delayed,More quick call castomar.. Then costomer ask help,6bfdddc6-d214-4dfc-bf43-bad279641a04,,02/08/2023 12:25,02/08/2023 12:28,02-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
8c8802b0-57f3-40d1-a85d-bf4df3029b5e,Inbound,Product Queries,Product Specific Information,,8091faab-17f7-4f6a-800b-e105ac31e1b3,,02/08/2023 19:08,02/08/2023 19:59,02-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
5f28f9f6-23bb-4b34-9b66-c3b7d3d4f0e2,Inbound,Returns,Service Centres Related,Thank you,72186c74-3d89-48d4-afef-067e5b50033b,,02/08/2023 20:42,02/08/2023 20:44,02-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
cc3b13df-fbfa-45f4-ab93-c9c81f6e840b,Outcall,Returns,Wrong,,e666a41a-10d9-441c-b700-d92cd515a33d,,02/08/2023 11:01,02/08/2023 11:46,02-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
7f93cc5e-1cda-4cb8-9f90-93534c2df5d0,Outcall,Order Related,Seller Cancelled Order,,62fb0e15-981f-4672-a69a-68a390db8c30,,02/08/2023 17:09,02/08/2023 17:18,02-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
dc0528f9-d262-4c06-8bdd-56eab49b251a,Outcall,Order Related,Order status enquiry,I satisfied??????,ad3740de-c107-412f-9574-3323173e2c36,10/05/2023 11:01,02/08/2023 10:35,02/08/2023 10:40,02-Aug-23,JHANJHARPUR,Electronics,999,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
57090a23-624f-43d2-81ff-a19d56adf60e,Inbound,Refund Related,Refund Related Issues,,d6d19763-2e5d-4078-a19d-53b21bd622ee,21/07/2023 12:20,02/08/2023 14:11,02/08/2023 14:13,02-Aug-23,SARAN,Books & General merchandise,125,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
2eb354ca-9c0b-4771-b2cb-b3fce5762f5c,Inbound,Payments related,Billing Related,her way of understanding is very good,6bc9765e-a016-4f0a-8004-6c0b1fea594b,,01/08/2023 09:12,01/08/2023 09:21,01-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
99b57de6-346b-45e8-8176-7edcfe1b89cf,Inbound,Cancellation,Not Needed,Order not received ,05ae1a23-1bbf-4719-b572-7082bae14983,,01/08/2023 13:57,01/08/2023 13:58,01-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6596f850-9975-47b6-86c4-28a20a668656,Inbound,Shopzilla Related,General Enquiry,,df6c5528-3d32-43a6-8125-59ac33e2ee4f,,01/08/2023 11:57,01/08/2023 16:45,01-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
1b5e07a9-546e-4d14-9d48-7d631d77be07,Outcall,Returns,Missing,,e5965454-5469-4048-83c5-a9a9566a3ea5,,01/08/2023 14:57,01/08/2023 15:54,01-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
fc8c8280-7e57-470b-a50a-b038d9889714,Inbound,Product Queries,Product Specific Information,I couldn't avail bank discount offer even after its showing on the website product's page.,b06f8ae2-d3a2-485a-8af9-5fbb661a67ea,,01/08/2023 15:45,01/08/2023 15:55,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
16b461ba-898f-4b68-b0e5-134732649e85,Inbound,Returns,Reverse Pickup Enquiry,Return ,5f442eb0-3e64-4660-b3b8-346bef9a8dfd,,01/08/2023 20:30,01/08/2023 22:44,01-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,1
f8e5cd14-5361-4f08-ae41-e01bcf6f8ec4,Inbound,Order Related,Priority delivery,Ys,b0a5af95-575c-411c-919b-d312932f1fa2,,02/08/2023 13:18,02/08/2023 13:36,02-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
1f71b9b3-a7e1-40de-8680-87a15ee7c8a4,Email,Order Related,Delayed,Ok,aedb25d1-4cf1-4566-acf0-101ed0ec8132,17/07/2023 11:31,02/08/2023 09:04,02/08/2023 09:06,02-Aug-23,JALALPUR,Books & General merchandise,65,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
c88caca1-9478-45d5-b31a-c46c3463b165,Inbound,Returns,Return request,Good ,a5c009b1-213e-4fd4-98ac-8102079526d8,22/07/2023 13:16,01/08/2023 08:45,01/08/2023 08:46,01-Aug-23,Birbhum,Electronics,695,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1c7c8d1d-b9a5-41b2-a307-f67a4fb5d5db,Inbound,Order Related,Delayed,Your customer exicutive not receive call in full day,08201fdb-786f-49bb-8a65-ca3dd58fbe20,,01/08/2023 19:32,01/08/2023 19:39,01-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,1
21648bb4-28db-4168-9ff9-0142b6c60edd,Outcall,Returns,Return request,Thank you Shopzilla customer support ,2453cfa7-35c9-4816-bde3-4671222d6f75,,01/08/2023 13:59,01/08/2023 14:22,01-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
6296096e-3b70-43cd-9129-f2365fe5d25d,Inbound,Payments related,Online Payment Issues,Very good,bdf93b3e-7b9a-465a-a8df-400fc13b563a,,01/08/2023 16:39,01/08/2023 17:15,01-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
c073136c-f629-44cb-96a2-d7743659f342,Inbound,Returns,Reverse Pickup Enquiry,,233db13d-f55a-4b70-920a-5a5cb6238fae,,02/08/2023 12:00,02/08/2023 12:03,02-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
16db2950-147e-4586-a2a2-c4fa6b4c87a8,Outcall,Order Related,Installation/demo,,1de61435-519d-4090-84c7-7fada2c87aa1,,02/08/2023 22:08,02/08/2023 22:09,02-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
ddb04c78-7f9a-4555-aa7e-a9e562bc1106,Inbound,Returns,Reverse Pickup Enquiry,Hi,0bb0ef9a-b531-4e65-addf-740acccd3928,,01/08/2023 08:31,01/08/2023 08:46,01-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
b8762246-b378-494c-873d-1beeb623522f,Inbound,Returns,Reverse Pickup Enquiry,,125f2a2f-0a9b-4113-8217-8c3c3cc4a307,,01/08/2023 08:59,01/08/2023 21:06,01-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
46b13cfa-4292-4bde-9151-620bcc912f53,Inbound,Order Related,Order status enquiry,,1438ba3e-e40b-4afe-928d-9979f05c5f14,,01/08/2023 16:23,01/08/2023 16:26,01-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
d8f87b71-3ed8-4f86-b7f9-e247cf5eb747,Inbound,Returns,Reverse Pickup Enquiry,,48118e1d-f980-42d1-97a6-ff20d9d1cc0a,,02/08/2023 00:20,02/08/2023 00:44,02-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
7b113971-917f-4a7f-82c1-9400459f8942,Outcall,Returns,Reverse Pickup Enquiry,,36a35308-c06d-4e6a-9d9f-08c5fe95ef3c,,01/08/2023 12:58,01/08/2023 13:09,01-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
30e46df4-1ba0-43bb-9181-db64ab20ccb8,Outcall,Returns,Wrong,,0a4571ca-8888-42c6-bd3d-bbde80e32fd8,,02/08/2023 11:23,02/08/2023 11:25,02-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
14d76ac8-3ba0-4eab-ac1d-480929876549,Email,Refund Related,Refund Enquiry,,db14ec57-27ac-401e-a229-6fc673dffced,,02/08/2023 18:31,02/08/2023 18:34,02-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
ab8ac5b3-c82b-4868-9f2c-82174e54297e,Outcall,Order Related,Priority delivery,,d6571227-ee3d-487c-b41b-f417fb2e8702,,02/08/2023 14:18,02/08/2023 14:19,02-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
92e550d8-17ca-4673-aabb-abf9b1f5f058,Inbound,Returns,Wrong,I believe that MR.   is more responsible and knowledgeable that the people I talked earlier including your senior staff.He deserves to be in the senior position than the person whom I have talked earlier(senior person).,8791c16b-3351-4b46-9510-ad645dd55c92,,02/08/2023 18:43,02/08/2023 18:53,02-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
579dfbbd-a06b-45e6-a220-c260fc990afb,Inbound,Shopzilla Related,General Enquiry,,994affcd-45b9-474c-8e44-c38888f0213b,,01/08/2023 21:20,01/08/2023 21:22,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
3f26803a-2462-460d-a7d0-5f7681f06574,Inbound,Product Queries,Product Specific Information,Good ,3c9e6aee-41a9-4761-8e23-f94ed8f08561,,02/08/2023 02:18,02/08/2023 02:22,02-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,4
1cb4dde1-eaa6-4352-af12-ed54ae44fc14,Outcall,Returns,Product related Issues,,e42ff6f1-a6de-4fa4-95fb-21179258fcf1,,02/08/2023 19:36,02/08/2023 20:06,02-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
c028e0e1-9bcc-4136-9a78-d35ded723e90,Outcall,Returns,Reverse Pickup Enquiry,,922c1ab8-623e-4622-8685-3f0317441e09,01/07/2023 22:54,01/08/2023 21:40,01/08/2023 21:46,01-Aug-23,AURANGABAD,Electronics,3320,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
99308bd4-e28b-40f7-9362-84cc1197aef6,Outcall,Returns,Reverse Pickup Enquiry,One of the worst customer service! Sadly I have to give this comment! I asked for return and refund! But all supervisors also failed to answer my question! One supervisor wantedly heard my voice and ignored as she is unable to hear anything from my end! And hung up! Pls check it and take further actions ,cc3d2d21-50e6-47c8-b63a-7cc198ace204,14/07/2023 11:07,29/07/2023 11:32,01/08/2023 13:51,01-Aug-23,HYDERABAD,Books & General merchandise,2599,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
1305fe67-c752-4ae3-ae00-cb04524df142,Inbound,Returns,Reverse Pickup Enquiry,,4605a579-947f-4164-b3f8-a5ceb63e08e7,,01/08/2023 21:05,01/08/2023 21:06,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
048b553d-8462-4324-bd90-f0b1796ca0cf,Inbound,Returns,Reverse Pickup Enquiry,"from Shopzilla on  . 6th July'23. But the said product was manufacturing defect & i replace the same.On the top of bottle, water are leaking. We are out of station for 15days , when we came & fill with water it has been found same issue. So replacement item was same issue as earlier.Now Return period was over, as a Shopzilla plus member more than 5yrs, i am hereby requesting that please return the defect product & refund my money.Attaching screenshot for your reference.With regards",60ac2656-59ec-4fdd-8d75-a8402041be09,,02/08/2023 15:34,02/08/2023 15:39,02-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,1
f5da67b6-4b03-47cd-a7fb-a03cbb318981,Inbound,Returns,Fraudulent User,,dfda23f1-87da-4152-ae3f-20e585370494,,02/08/2023 18:07,02/08/2023 18:17,02-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
5da1d835-c073-4d31-99c1-19f841934d77,Inbound,Returns,Reverse Pickup Enquiry,,a793e127-6f01-4428-9671-e638da89eb61,,02/08/2023 19:58,02/08/2023 20:00,02-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
2f747a3c-7d77-43cf-8cc6-8ea7d0872c2b,Outcall,Shopzilla Related,Shopzila Premium Related,,8685eba0-83f8-4a19-bf20-8dd711c519b9,,01/08/2023 13:05,01/08/2023 13:12,01-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
0c0e899d-9396-42a5-9596-df5c78cce355,Inbound,Returns,Exchange / Replacement,,68f16dd7-176a-496c-b7b7-60dc3dde0e68,,01/08/2023 13:38,01/08/2023 13:40,01-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
d58abfa6-4d01-47c4-bb02-50b10204fff4,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,2f7359b1-2413-4657-938d-f7134dc44b03,,01/08/2023 17:50,01/08/2023 17:53,01-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
3cd8ab0e-a6f3-4816-a505-f2395f75f498,Inbound,Refund Related,Refund Related Issues,,7ec26cf3-a478-4eef-adc9-2315379b0c37,,01/08/2023 20:18,01/08/2023 22:57,01-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
bbf36097-36ce-4300-be65-fba9765d79ab,Inbound,Returns,Reverse Pickup Enquiry,,594b0043-f44f-4bc0-b57c-e8a40057892c,,02/08/2023 18:18,02/08/2023 18:20,02-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
c60344a1-0cf3-407c-bad2-e693700cb25a,Inbound,Order Related,Delayed,,9e6f8575-d0cf-4a71-b915-fdcdd8ed3352,28/07/2023 19:35,01/08/2023 18:39,01/08/2023 18:41,01-Aug-23,HUZURNAGAR,Books & General merchandise,19,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
994825e1-ec8f-4a80-b456-5ebe1d3ebeff,Inbound,Feedback,UnProfessional Behaviour,,44ffa383-f8d9-4b98-8799-3fbdbca3b99f,,01/08/2023 13:38,01/08/2023 13:40,01-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
0da52349-a5d4-49a3-918c-31ae72c9f105,Inbound,Offers & Cashback,Affiliate Offers,,efb12ba9-a6e5-4725-93f6-7f18afcd654d,,02/08/2023 22:05,02/08/2023 23:47,02-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
b6f9b816-de2b-4c70-971d-9e0fd4775cfd,Inbound,Refund Related,Refund Related Issues,,94a4a7e1-a7e2-4642-b963-8bca8b80c730,,01/08/2023 09:51,01/08/2023 09:53,01-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
123b423c-e527-4de0-a6ad-1d1ac179613b,Inbound,Order Related,Invoice request,5 Star for customer support,5da739b3-1de5-4969-abb0-ba7f8bedee90,,01/08/2023 12:14,01/08/2023 12:23,01-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
4e0612ea-a67c-4878-9741-867b0512cb28,Outcall,Returns,Return request,Excellent ,63aa6ed8-254f-47d1-9649-d63c8292eeb4,,01/08/2023 17:31,01/08/2023 17:33,01-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
40e0781c-c81d-4646-9f1c-0a3cbe569596,Outcall,Returns,Return request,,fdb29d11-7144-434b-a2e9-3cf0c7395cd8,,01/08/2023 20:24,01/08/2023 20:31,01-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
fe6f3d6d-5bec-4f9b-8892-56a1660e7163,Inbound,Product Queries,Life Insurance,Best,4a4826b9-ca86-4bdb-8564-a1b681a5db43,,02/08/2023 15:41,02/08/2023 20:03,02-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
3efd8e81-e5ea-4d06-b9b8-8b39543b1384,Inbound,Shopzilla Related,Shopzila Premium Related,,440fa612-2f85-44c0-be53-88b8da1f9717,,02/08/2023 17:36,02/08/2023 17:37,02-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
75284b1a-661b-4e24-a489-9b902519e1ca,Inbound,Returns,Reverse Pickup Enquiry,,543a35d2-a10d-4c57-884e-727d2cbdc31d,,02/08/2023 22:01,02/08/2023 22:03,02-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
322f69bc-9864-4622-9800-430f022eee74,Inbound,Refund Related,Refund Enquiry,thanks,f6a5575d-e1f8-49b5-9fbf-1e0d17c7214f,15/07/2023 13:49,02/08/2023 18:55,02/08/2023 18:57,02-Aug-23,NEW DELHI,LifeStyle,366,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
1b3fa1af-2663-4cd6-98fb-85c318090427,Inbound,Returns,Reverse Pickup Enquiry,The pickup driver was come in 1 min afte costomer care call cut.. ..  my product is returned in 1 min after costomer care call ??,1094419f-bd7d-4f78-8085-58371f43b59e,16/07/2023 13:11,01/08/2023 16:06,01/08/2023 16:24,01-Aug-23,HALDWANI,Books & General merchandise,389,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
0b1e2f9b-ea64-462d-8b31-2a4bf1fe4c5c,Outcall,Returns,Fraudulent User,Please update the customer support number in Shopzilla Mobile App.,423e3fa5-3d04-48b9-a0b4-6be4712b7dae,,02/08/2023 12:07,02/08/2023 12:13,02-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
7dd90454-c66d-4511-899f-e0f8ed8d6a6f,Inbound,Order Related,Installation/demo,,726b47f5-c0e7-46ba-9da1-bfb77f4fa3a6,,02/08/2023 16:24,02/08/2023 16:32,02-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,3
b6cba862-3d87-476d-af8f-83db66f55789,Inbound,Returns,Reverse Pickup Enquiry,,28939acc-e5c9-4b67-9568-fbbc28ecce2a,,02/08/2023 21:48,02/08/2023 22:25,02-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
0fdb7336-6efa-4a7a-8497-20eccd74a45f,Inbound,Feedback,UnProfessional Behaviour,,8e119f89-d551-4dd4-bcc6-4f6f44b387c5,,02/08/2023 23:01,02/08/2023 23:07,02-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
6602146e-ca46-4b52-8c66-ba95cbb19745,Inbound,Product Queries,Product Specific Information,Please try using SuperBuy customer support.  Shopzilla can learn an lot from SuperBuy in this area.,8c3b7cae-1524-4a25-a9a6-2cf09bcf2b1e,,01/08/2023 10:49,01/08/2023 10:58,01-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
e9a9cc50-06e3-4179-8bdf-d81dcf55c226,Inbound,Order Related,Invoice request,,3597adc6-86a1-406a-b868-3e067ccfa2d2,,01/08/2023 17:26,01/08/2023 17:32,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
47c4826b-12d9-4fdc-b095-b2077024276f,Inbound,Returns,Fraudulent User,,ef26d5bb-2d2d-49c1-94be-df563dd8016d,,01/08/2023 21:03,02/08/2023 22:21,02-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
a01c4ac6-a830-4c95-a8b9-d80b2c93e6f4,Outcall,Returns,Reverse Pickup Enquiry,Super support Shopzilla aapka bahut  ,67cdfc6b-8210-43eb-8eb4-ad6b29b61d9b,,02/08/2023 14:48,02/08/2023 14:51,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
8be99ac4-fdd9-42ee-8adb-d539ea713e2d,Inbound,Shopzilla Related,General Enquiry,,65c2a1e5-6a01-40d5-a0c7-bb89295a9d66,,02/08/2023 17:50,02/08/2023 17:52,02-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
9c10a5c9-7525-4508-929c-2125e96a54c9,Inbound,Order Related,Priority delivery,,9fc44786-9af0-405c-8440-6ced001647fb,,01/08/2023 10:23,01/08/2023 10:57,01-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
6857781c-d30a-4695-b1c2-80fb5f87c70b,Inbound,Payments related,Wallet related,Thank you ??????????,bad45170-550f-45e4-9051-3fa6a542dccc,,02/08/2023 16:18,02/08/2023 16:24,02-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
2c571021-2588-4912-941a-fb6371b1db50,Outcall,Cancellation,Not Needed,,cdc27e59-3a6b-4084-8923-49bf4537ee7d,,02/08/2023 17:05,02/08/2023 17:10,02-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
d1b202e1-9056-4a0b-b8d9-41c51a7a1a8a,Inbound,Order Related,Seller Cancelled Order,,99d12a9a-80e9-4a9a-b847-6b3d9a358670,,02/08/2023 17:15,02/08/2023 20:45,02-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
bf5cd37d-3a84-4aa6-914d-8e1c632e6a1e,Inbound,Returns,Reverse Pickup Enquiry,Good,ed441259-8eca-47ad-a5c3-0fb33e94bd60,,02/08/2023 21:20,02/08/2023 21:22,02-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
b9257555-0b84-4a1d-9b3e-8c26f9e16db1,Inbound,Order Related,Order status enquiry,Need proper feedback . No repeating of known information through your executive.,82fcd61f-e4b3-447f-8517-a9d8fbe92f69,,02/08/2023 21:49,02/08/2023 21:51,02-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,2
e6aaa14f-8341-4f9a-b0a6-437de82b3b13,Email,Feedback,UnProfessional Behaviour,,c428f6a5-3aa5-4009-bd64-3bd36e3570d3,25/06/2023 02:40,02/08/2023 12:30,02/08/2023 12:33,02-Aug-23,KOKRAJHAR,LifeStyle,349,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
98998b22-7f1d-4676-a889-d96bbe23f6bc,Inbound,Order Related,Delayed,,23d41b75-7dc8-494f-9ff1-d0752837ea6f,23/07/2023 20:48,01/08/2023 21:14,01/08/2023 21:14,01-Aug-23,HYDERABAD,LifeStyle,299,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
3b50fe9c-def0-4981-8b60-bc070c9752da,Inbound,Returns,Return request,,18ec6152-c396-4b11-81d1-ba7d4bea6f17,21/07/2023 22:28,02/08/2023 19:14,02/08/2023 19:17,02-Aug-23,KOLKATA,Electronics,999,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
7360f5e0-c481-439e-b775-ef17e12fcfe1,Inbound,Order Related,Delayed,,2ca8adad-e43c-477a-901b-288530240de9,,01/08/2023 19:55,01/08/2023 19:56,01-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
dbef8c83-d224-4ab6-9fd3-5f2ee4c25ad3,Inbound,Returns,Service Centres Related,,d4ba185e-381a-47ea-b858-212d30991edf,,01/08/2023 21:43,01/08/2023 21:53,01-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
9e446d0f-332a-4459-8ce0-8e03057d39f2,Outcall,Returns,Reverse Pickup Enquiry,,3b31d59b-eebc-4ed9-aa87-439c8800a028,,02/08/2023 10:40,02/08/2023 10:44,02-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,1
bcfcadc6-32ea-48ed-8314-572b40b81fd0,Inbound,Order Related,Installation/demo,,0279bf47-632e-4b27-b9eb-6876005c9c6a,,02/08/2023 11:10,02/08/2023 11:48,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,3
d73d0d83-8f28-4c1f-8474-4eadb8561af0,Inbound,Order Related,Order status enquiry,There is no issue. Service is good,868b0bb7-41a2-41c2-8ed8-82fda3ea0cf5,26/07/2023 20:58,01/08/2023 19:10,01/08/2023 19:12,01-Aug-23,ALIPORE,Electronics,1299,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
62609dba-618a-4192-bfbc-19907a5031ab,Inbound,Returns,Fraudulent User,Thanks sir,cec6e137-17db-4bba-a602-5af79830e7b6,19/07/2023 08:33,01/08/2023 00:08,01/08/2023 00:40,01-Aug-23,BUXAR,Electronics,545,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
108fca27-118b-4ec8-863e-080996633d81,Inbound,Cancellation,Not Needed,Nice Shopzilla,64c85481-3576-45ba-960c-400a6383f0ac,,01/08/2023 11:32,01/08/2023 11:38,01-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
9af75f61-ecda-4a47-ace9-7c83505297a3,Inbound,Returns,Reverse Pickup Enquiry,Very low quality product available on Shopzilla so plz available quality product ,0546b4ac-3ab3-4d82-932d-4fb24c20fcf3,,02/08/2023 19:20,02/08/2023 19:26,02-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
e62b2c55-ea53-40b2-a483-7ee2165d8a9a,Inbound,Order Related,Seller Cancelled Order,,cf8037a6-2d19-4cd4-b10f-e37041d6901d,,02/08/2023 10:53,02/08/2023 10:55,02-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
a1fcf898-ead9-43e4-9d67-5183fcb3982f,Inbound,Returns,Reverse Pickup Enquiry,,c0ff6c77-271c-4ff5-9678-167b1e1c07c0,,02/08/2023 10:52,02/08/2023 10:59,02-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
a481e985-41cc-4d94-a9b8-8fde1810e4bd,Inbound,Order Related,Order status enquiry,Customer supporting is the best,4302c4cd-dc86-4c5d-ba40-0cc35c471546,,02/08/2023 22:46,02/08/2023 22:57,02-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
a327ce9f-b72a-4851-bbcf-d0ae18598765,Inbound,Order Related,Customer Requested Modifications,,7debf11f-49ad-42ec-9243-0d7373c81137,27/07/2023 13:13,31/07/2023 16:32,01/08/2023 14:00,01-Aug-23,,LifeStyle,639,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
09e36c65-8ee5-4948-a192-7e0559179ec0,Outcall,Order Related,Priority delivery,,7942fb6e-1766-4a6f-a917-87ae96d9ff41,,01/08/2023 12:59,01/08/2023 13:59,01-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,3
33603f44-5a84-4687-a530-de996f291cb5,Outcall,Payments related,PayLater related,,b273c0c3-ec97-4eef-bd19-9adebf39e66e,,02/08/2023 01:03,02/08/2023 01:04,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
d4cef5fb-fba5-408a-826f-e6454e31905c,Inbound,Returns,Reverse Pickup Enquiry,Good ,a0ed519c-0e5b-4912-a84b-3530960a8688,,02/08/2023 16:11,02/08/2023 18:25,02-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
428a9342-9459-4846-b949-9a92baae02ff,Outcall,Returns,Service Centres Related,,59caea99-3e01-4b8c-8bd4-8469fa0f4f99,,29/07/2023 13:45,01/08/2023 10:29,01-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,1
555502d8-a093-4c61-8246-5e5fb2bd0dab,Inbound,Returns,Reverse Pickup Enquiry,Good,54536c65-659f-4238-bb42-11503cf127f8,,01/08/2023 09:12,01/08/2023 15:34,01-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
c18f1934-3543-4d6c-bc02-118f738264fd,Inbound,Refund Related,Refund Enquiry,Nothing all good Shopzilla is awesome,54bb8d2f-6eac-4d89-8b47-dc7dfa9702e6,,01/08/2023 11:54,01/08/2023 11:56,01-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
2b483a84-bf43-41c8-8941-97123ea3d6e2,Inbound,Returns,Reverse Pickup Enquiry,,74f4d29f-a9ef-475e-9715-c0dd55d88ee2,,01/08/2023 13:47,01/08/2023 13:48,01-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
bb668e57-a1f1-4742-b764-a54f17d834bc,Inbound,Returns,Reverse Pickup Enquiry,5,243a6fe4-849e-4c9b-af11-8d26ff6d8ac3,,01/08/2023 22:23,01/08/2023 23:08,01-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
9af3ebc3-ea40-49a7-ac33-dbf7c9173f50,Outcall,Returns,Missing,This is first time experience for me ,dce46714-0e8d-4434-a455-411d64c1d38f,,02/08/2023 14:05,02/08/2023 14:20,02-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,2
29fbb67f-78e2-498f-acb4-b11f55394eed,Outcall,Returns,Reverse Pickup Enquiry,,45162fbb-92a9-427e-ab55-a8ee8475afc4,,02/08/2023 14:26,02/08/2023 14:39,02-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
d45dccd2-bb08-4f6d-bae5-d122a1d547ea,Outcall,Order Related,Installation/demo,,ca5933ba-cd41-45a6-8911-0fd7a265d879,,02/08/2023 22:29,02/08/2023 22:40,02-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
ae7acea1-6bf3-4715-9d32-7e5a0043afbb,Inbound,Order Related,Order status enquiry,,61104152-2574-40e0-b5cd-4a2462667d42,,01/08/2023 20:40,01/08/2023 20:43,01-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
3e666537-d0d0-420b-8b24-818efb1e48d3,Inbound,Returns,Reverse Pickup Enquiry,"Your scammer, you have given me used and broken smart phone and I wasted my 50,000 rupees for broken product. Shame on you you don't even resolve my request",c7d492c8-41b2-4b02-b3df-688c5962eb45,,02/08/2023 16:46,02/08/2023 16:52,02-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
3e3b79b6-75aa-4d92-84aa-27f6495ae9a3,Inbound,Order Related,Order status enquiry,Good but not for my problem ,a945cffc-174d-4453-b5b9-d5125bdae754,26/07/2023 22:17,01/08/2023 21:01,01/08/2023 21:53,01-Aug-23,JODHPUR,Mobile,9999,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
46387e2f-2ccc-4863-8107-11c8dcf73437,Inbound,Order Related,Order status enquiry,,bff84af9-1362-4f74-8c63-b2c62f3a9e5f,,01/08/2023 07:40,01/08/2023 07:40,01-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
e3129d11-eaae-4cb3-8c45-dc741255fcab,Inbound,Order Related,Installation/demo,,fda58a91-09d6-4733-9be0-59baec671626,,01/08/2023 15:29,01/08/2023 15:54,01-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
511aba03-30db-40ef-bf85-3c680719bf8d,Inbound,Returns,Fraudulent User,  customer care   baat karke ????-???? dhanyvad,32f91f0d-2f8e-4381-ab6b-f44b06f385a6,,02/08/2023 11:58,02/08/2023 11:59,02-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,4
ada08736-5a72-4345-994a-23c439072bbf,Inbound,Returns,Reverse Pickup Enquiry,I need some kind of help with my product ,3a85609e-0574-45e7-b485-3e1b9927d3a7,,01/08/2023 14:34,02/08/2023 13:54,02-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
317cf80a-bbc0-46e5-98e0-134f33748f61,Inbound,Returns,Reverse Pickup Enquiry,,67a1e403-7e45-42a2-b2a9-bdcbd9f1aeec,,01/08/2023 18:13,01/08/2023 18:16,01-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
c4932035-8bcd-462c-bf48-aefe54560267,Inbound,Returns,Reverse Pickup Enquiry,,daa29ca6-5d09-4be2-a93b-7dbd8fd38a6c,,02/08/2023 21:53,02/08/2023 22:25,02-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
52aa8c19-a7cf-4fd2-a6fd-b606c70d43a5,Inbound,Returns,Wrong,,92abc813-0210-4d8d-aa76-9ce5fa52693b,,02/08/2023 13:18,02/08/2023 13:22,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
dec4576b-3f68-4fa3-835e-74e5d6bcec90,Inbound,Returns,Reverse Pickup Enquiry,,9209757c-1aae-4508-aa2f-d24dda602c4e,,01/08/2023 10:42,01/08/2023 10:43,01-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
772f2325-c335-49e3-9836-deea1b6959e4,Inbound,Returns,Reverse Pickup Enquiry,,79d19413-9862-495d-8ec2-3e437fe714a3,,01/08/2023 12:11,01/08/2023 12:15,01-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
992e5430-8e4a-41f4-bdf5-426fef690e7e,Inbound,Order Related,Seller Cancelled Order,Don't cancel order after the place order successful and date confirm.Pehle customer ne order   or baad me saler ne cancel kar Diya   inform kiye   koi rigen diye.,65deb7eb-9438-4688-8776-12ff8c579ac0,,01/08/2023 22:14,01/08/2023 22:18,01-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
346e8052-c603-4ee5-9f24-02494c89f464,Inbound,Offers & Cashback,Other Cashback,Please take action on complain and customer feedback ,1daadd8e-91d1-431a-9f1f-0af2d0bafe99,,01/08/2023 22:30,01/08/2023 22:44,01-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
fea5321e-8991-4d9f-b84d-cae79cbd0ac0,Inbound,Refund Related,Refund Enquiry,,e1a37ccd-024c-43f5-b322-383c846dd1cf,,02/08/2023 10:06,02/08/2023 10:07,02-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,4
948bf92c-1116-4ed5-b005-a5d894cd8a00,Inbound,Order Related,Installation/demo,Very disappointed support from Shopzilla that product not return/replacement even after having having replacement policy and within the time frame.Asking to contact IFB for resolving. As I a Shopzilla customer and product is within policy period there is no support from Shopzilla. ,7145245c-171c-4c99-b052-2205306074ca,,02/08/2023 11:56,02/08/2023 12:14,02-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,1
0860bb2b-f20c-422d-8e3c-9cec2e4b041d,Outcall,Shopzilla Related,General Enquiry,,5340c744-c22d-481f-9f8d-3b12696e8bec,,02/08/2023 18:05,02/08/2023 18:23,02-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
1fc31f7d-d52a-4a10-a4a1-0506cc3357fd,Inbound,Payments related,Payment related Queries,,a8a8f1e6-a128-4522-825f-978ca7ba3ac8,,01/08/2023 14:09,01/08/2023 14:11,01-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
9e5c3d92-eae0-4dcd-b114-640821ef9fa9,Outcall,Order Related,Installation/demo,,31207504-f402-48cd-a2a0-eed68a22dab3,,02/08/2023 10:22,02/08/2023 10:26,02-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
ffa6308d-93ea-45c0-b1ce-ff24dc84b676,Outcall,Returns,Return request,Very good respond. Thanks Shopzilla ??,b85bc499-1544-4a30-83b3-007508e1a62f,,02/08/2023 13:03,02/08/2023 13:13,02-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
20a15502-21c2-4c87-a3b3-1acb00cdd2b9,Inbound,Returns,Return request,,3619e0d9-05a5-4b0a-b72c-d03e778e5ab6,19/07/2023 13:29,02/08/2023 12:15,02/08/2023 12:19,02-Aug-23,SAHARANPUR,Electronics,2499,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
91989529-fdc6-42d1-a455-512106f102b9,Inbound,Returns,Fraudulent User,,bd891ed7-f884-4cb0-8720-900fc03f1846,,01/08/2023 11:50,01/08/2023 11:50,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
c282c46c-4ded-467e-ab10-ea853c2bd31d,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is good but worker is not all good ,3a8a5648-f8d1-47ad-adea-b926034b072f,,02/08/2023 20:37,02/08/2023 21:52,02-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
9289dee2-44b1-4ff0-bcc4-1ddb88253bff,Outcall,Returns,Return request,,b7f9489e-137e-46ac-b02c-48d3be8ef087,24/07/2023 15:41,02/08/2023 16:26,02/08/2023 16:29,02-Aug-23,JAMNAGAR,Home Appliences,660,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
1ab87101-830d-4c08-b4b5-21044e1771b0,Inbound,Order Related,Delayed,,fcb3fbe5-09fd-48b6-acca-aba1dcbcdfcf,30/07/2023 16:53,31/07/2023 21:49,01/08/2023 06:29,01-Aug-23,MUMBAI,Electronics,1499,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
bdde9873-38d2-4172-9830-aeda8cc29621,Outcall,Product Queries,Product Specific Information,My concern is still not solved,dc254c4a-7aab-4ae5-936b-fb450f1d1b36,,31/07/2023 16:18,01/08/2023 21:14,01-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,3
d2845368-f91b-4088-9773-9e2875865bc5,Inbound,App/website,Issues with Shopzilla App,Thank you ,43816ac8-914c-41b7-87d5-3303504024bf,,02/08/2023 09:49,02/08/2023 09:55,02-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6e9ca22d-c0be-4797-a402-0c6eb9a78c28,Inbound,Returns,Missing,,86475f1c-3528-442c-bdb7-2629c42f59b8,,01/08/2023 18:14,01/08/2023 18:17,01-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
0f07dbf0-9333-4672-b94b-f672ec000141,Outcall,Shopzilla Related,Signup Issues,,12b8a9a5-09fb-4d81-b6b8-3b61aa1ce6ab,,02/08/2023 16:39,02/08/2023 17:28,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
71c897a6-5cdd-4c10-80d0-aa350b2beb1a,Inbound,Order Related,Order status enquiry,,97bc2487-9be8-4685-8846-eab33e84a2cd,23/07/2023 18:26,01/08/2023 08:54,01/08/2023 08:55,01-Aug-23,KOTA,Books & General merchandise,972,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
014ce23a-b58c-4320-b21c-530ef609f82e,Inbound,Order Related,General Enquiry,,e45b4bae-4620-472b-b6d2-89e2cb99e028,29/07/2023 19:00,02/08/2023 20:30,02/08/2023 20:31,02-Aug-23,BARIPARA,Electronics,1233,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
20d58136-f298-495b-a878-8cf8a790ad3c,Inbound,Returns,Reverse Pickup Enquiry,,9dd45668-c866-4ff0-817f-ffbf48d113d2,,01/08/2023 23:36,01/08/2023 23:37,01-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
9a661c33-0d0e-485f-87c2-0ecc7c8db8d1,Inbound,Returns,Return request,,c41070a1-dada-4222-8033-9aaceedb014d,,01/08/2023 16:12,01/08/2023 16:14,01-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
e76f0690-3e8d-428e-8739-e9b52fa3d420,Inbound,Returns,Reverse Pickup Enquiry,Bakwas delivery ,81919f98-2e37-48d9-859a-fc961e226b25,,01/08/2023 17:53,01/08/2023 18:00,01-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,1
ce09565e-57ab-42a0-8420-2add042a4fbc,Outcall,Returns,Missing,Sir nolage is good and guidance and speaking is good and my problem is solution ,0e6840a7-d392-4cbd-9bc4-886801e64c61,,02/08/2023 14:16,02/08/2023 14:19,02-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
17a0645f-a1db-4a66-932a-abd7708317b5,Inbound,Refund Related,Refund Enquiry,,e98bc445-252d-410f-b96d-8aff162da22e,,02/08/2023 13:29,02/08/2023 13:31,02-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f8a1d315-feee-4e34-8b22-1fd46e3cca05,Inbound,Shopzilla Related,General Enquiry,Thanks,4eeffac7-1efa-4e3a-a73b-023ae5f18682,,02/08/2023 16:30,02/08/2023 16:32,02-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,1
2251e8bc-7b48-45cf-88b5-b309e5408950,Outcall,Refund Related,Refund Enquiry,,99a644b3-04c5-4791-abc4-619904ffdc4b,,02/08/2023 16:59,02/08/2023 17:05,02-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
a0654d69-6416-4d81-b52a-21e0eb7b1bc5,Inbound,Order Related,Invoice request,,b57f91d3-856a-4280-a2d3-402d964bb533,,02/08/2023 18:29,02/08/2023 19:01,02-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d99d76bf-67db-4627-b23f-c59607a1604d,Inbound,Returns,Reverse Pickup Enquiry,,1e75b68f-ccf5-428f-a079-febc12344aea,23/07/2023 18:43,31/07/2023 18:25,01/08/2023 14:24,01-Aug-23,MUMBAI,LifeStyle,399,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
726c2eb3-c6e3-46e7-8349-74a41139d5b0,Inbound,Refund Related,Refund Enquiry,My refund ammount was transferred in my Shopzilla wallet without my confirmation ,bf2a2199-74af-43b2-9864-3b90b3dbe714,,01/08/2023 13:29,01/08/2023 13:40,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
ebd5bbb9-ec5b-43f6-9411-3d7cdc00474b,Outcall,Returns,Fraudulent User,,e53c9d8f-7139-4025-b148-24f6edb4e3d0,,02/08/2023 19:42,02/08/2023 21:12,02-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c90d026d-f06e-4927-a563-c4b545219676,Inbound,Refund Related,Refund Enquiry,  thi????,95ee5135-1679-46d6-ab8f-ae47b2e588ec,19/07/2023 11:43,02/08/2023 17:44,02/08/2023 17:46,02-Aug-23,DURGAPUR,Electronics,199,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
b131ed7e-8e49-4131-992b-cfc7a1437480,Inbound,Order Related,Delayed,Best customer care he talking wd me friendly and he solve my issue without any failure thnk u so much ,ec7e5e31-785f-488e-a84c-5967bc25e62f,26/07/2023 10:54,31/07/2023 23:59,01/08/2023 00:01,01-Aug-23,BANGALORE,LifeStyle,1436,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
73e9ecc1-7707-4e23-a0fa-b34967d881dd,Inbound,Returns,Wrong,,df097bcb-bfcb-4740-b395-f246ed61d304,,01/08/2023 10:14,01/08/2023 10:15,01-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5ac4c9a6-beb7-4dc5-b784-794c90e1b6f1,Inbound,Order Related,Order status enquiry,Very very very good ??,585b44c7-1099-40e6-9a76-1a8632ad0010,,01/08/2023 17:39,01/08/2023 17:40,01-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
13ec52b3-0443-48d0-80f6-7967f28d46ef,Inbound,Order Related,Seller Cancelled Order,,c265d58e-157d-408f-ba75-faaca8a430c4,,01/08/2023 15:13,01/08/2023 20:36,01-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,2
7650684b-cfd8-4fc6-b3d3-71022d974d40,Inbound,Returns,Damaged,Thnx,39404b8e-54f6-43b1-99f6-481eb3afd75a,,02/08/2023 21:49,02/08/2023 21:51,02-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
32be69b0-85b4-4f4a-a073-09b297cb9a88,Inbound,Returns,Wrong,It's pathetic. The way a sime query is handled.,c8940741-70df-428d-8082-7554fe2986ea,,01/08/2023 02:04,01/08/2023 02:04,01-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
3304f0eb-9da9-4e21-9229-0aad007d64c3,Outcall,Returns,Return request,,a04ae5ba-fdaa-4d60-9f12-88a637acc980,,01/08/2023 16:31,01/08/2023 16:47,01-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
e5f6ebfe-6154-4d44-90ae-d4c1c282e08c,Inbound,Returns,Return request,,cb60bb28-32a1-40bc-bed0-691e3f97cd3d,27/07/2023 15:59,01/08/2023 20:26,01/08/2023 20:30,01-Aug-23,NAGPUR,Home,363,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,4
032b52d6-fb69-4bf2-9736-dce186fee588,Inbound,Order Related,General Enquiry,,958c8fd7-b21d-43ec-85a5-240a0b857a5e,,02/08/2023 13:48,02/08/2023 14:06,02-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
012f2a17-fa18-42cd-8378-68ff9fa4a337,Outcall,Refund Related,Refund Enquiry,  sake utna       par    ,761f757e-1329-4256-bdfd-0046b0ff7b68,26/07/2023 10:19,01/08/2023 14:46,01/08/2023 14:51,01-Aug-23,PATNA,Electronics,1299,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
f957a498-0413-4850-9234-8ab6787504c1,Inbound,Order Related,Delayed,,36085148-3f36-4c81-857a-431fd491d8a0,27/07/2023 08:09,01/08/2023 11:36,01/08/2023 11:40,01-Aug-23,JAIPUR,Electronics,161,,Jeremy George,William Park,John Smith,31-60,Morning,5
affc3091-05d9-403e-89bc-5c31919cd1b0,Inbound,Returns,Missing,,95dcc792-21cc-45e3-86c9-46673514e377,29/07/2023 23:08,31/07/2023 16:32,01/08/2023 20:20,01-Aug-23,PUNE,Books & General merchandise,1610,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
b59a9d91-ccea-4a90-8837-f0e4fcc8cf86,Outcall,Payments related,Payment related Queries,Customer support is very good ????,1a2009ca-5019-4789-811c-b494eeac5e59,,02/08/2023 10:27,02/08/2023 10:48,02-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4ab02d9e-def7-4984-998e-3ecfc06fb363,Outcall,Returns,Fraudulent User,Thanks for supporting please resolved this issue ASAP,640b06a4-fe12-4ff8-904e-ab507519aea9,22/10/2022 20:49,01/08/2023 00:07,01/08/2023 00:12,01-Aug-23,NEW DELHI,Home Appliences,10490,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
d1dc0bb2-fae1-4fdf-8d55-a37c2f094ee0,Inbound,Returns,Reverse Pickup Enquiry,,814b4539-494e-473c-850f-7ad420e854a3,,01/08/2023 19:55,01/08/2023 23:09,01-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,2
c58a4377-386b-49a2-a244-71c8030d73f7,Inbound,Returns,Service Centres Related,,7d7dd993-3616-4a06-b744-9e463e5b4fea,,01/08/2023 09:38,01/08/2023 09:39,01-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2434e901-af5b-4107-bacf-49918a12b004,Inbound,Returns,Reverse Pickup Enquiry,Great customer care,47eab9bd-ba9f-44d6-8769-68a6266f8eaf,,02/08/2023 20:52,02/08/2023 20:57,02-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
f8da81c3-829f-4e06-a4bc-c1a9bbd25c19,Inbound,Order Related,Delayed,,92398fcf-c77c-4d16-8a4e-b9b4ae10d650,,02/08/2023 21:36,02/08/2023 21:40,02-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
613a93ed-a826-408b-ba18-00bab39015ff,Inbound,Order Related,Delayed,,e25d6bb1-be52-4bdc-91d0-4220e2b4906d,26/07/2023 08:45,01/08/2023 17:42,01/08/2023 17:49,01-Aug-23,PHALODI,LifeStyle,2849,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,4
9b45e482-a3a3-4285-add4-5aa991fdaf60,Inbound,Returns,Reverse Pickup Enquiry,,caa112c5-e700-4472-9205-293f837d6871,25/07/2023 13:31,30/07/2023 11:19,02/08/2023 10:48,02-Aug-23,HINDAUN CITY,Books & General merchandise,675,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
9129fba1-4f32-4f86-845b-95c140c7423c,Email,Returns,Wrong,,5f5f12b2-3687-4542-a849-e69b41d6afc4,29/07/2023 12:56,02/08/2023 13:53,02/08/2023 13:56,02-Aug-23,KANINA,LifeStyle,2796,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
5219bb66-a048-4fbb-baa9-7239b503bf79,Inbound,Order Related,Order status enquiry,,5cec886e-2553-40ff-a41f-ad0398c144a7,22/07/2023 13:57,31/07/2023 19:14,01/08/2023 01:17,01-Aug-23,DINDIGUL,Electronics,54499,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
a22e71ad-2ea2-4840-b8e7-924f966f3cc6,Inbound,Shopzilla Related,General Enquiry,Thank you ,64196db1-0918-49aa-a544-71c6435542c5,,01/08/2023 09:15,01/08/2023 09:18,01-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
d69ed2b5-82bf-4b66-8bb9-557f03733142,Inbound,Cancellation,Not Needed,,ea5cff1c-81fb-46d8-9c6d-ad1c09b177d8,26/07/2023 11:33,01/08/2023 12:00,01/08/2023 12:02,01-Aug-23,SRINAGAR,Home Appliences,599,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
e80ce3d3-4ffb-4b68-8c04-eec8d1575f67,Inbound,Returns,Return request,,4054b29d-c3c3-49e3-802b-439b5cee49db,,01/08/2023 14:03,01/08/2023 14:12,01-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
503ca986-c6de-47ca-8940-1e021f9d6a00,Inbound,Order Related,Delayed,,a72a3d09-3b84-4c76-9021-e5b814fc0837,,01/08/2023 21:22,02/08/2023 11:12,02-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
8620cbf5-d0db-4e3b-9929-d4a226c0a8b3,Inbound,Feedback,UnProfessional Behaviour,,4bbb2b26-2b9b-4ea2-a8cf-3ad5bdb2ace2,,02/08/2023 16:24,02/08/2023 16:29,02-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
2f35bf65-0af5-4cac-8a68-a179b1d0d480,Inbound,Order Related,Order status enquiry,,c6cb6be2-f98e-4ef2-b3e6-b94e01ff07c1,,02/08/2023 20:23,02/08/2023 20:23,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
7612dcb1-942d-4a3e-b4bc-ee91b5701397,Inbound,Returns,Fraudulent User,,1e6d9abd-8084-453d-be78-0c448142dcef,16/07/2023 11:50,01/08/2023 18:40,01/08/2023 20:04,01-Aug-23,HAZARIBAGH,Books & General merchandise,831,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
9e08778a-00d8-4cee-ad07-5570b5772981,Inbound,Product Queries,Product Specific Information,Very very good ??????,fd289439-279d-487d-9875-a8af042ab9a1,,01/08/2023 01:27,01/08/2023 02:36,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
fa226c4e-2d34-41c0-9cb7-8c9099d3071e,Inbound,Order Related,Order status enquiry,Nyc,f2f2040d-e361-40f6-9d96-6d15bcb766cd,,02/08/2023 14:46,02/08/2023 14:47,02-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
d3404d99-efdf-4cbb-b4f1-6f8a5fe65f02,Outcall,Shopzilla Related,Shopzila Premium Related,Thank you,4e1f5edd-00ff-4e9a-9d63-9d3ddca66eaf,,01/08/2023 20:16,01/08/2023 20:17,01-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
cbf12e54-8608-4e06-bbeb-9feb11de4aee,Inbound,Shopzilla Related,General Enquiry,,0505be60-36c9-4b9e-a7ad-dff6e50edf26,,01/08/2023 20:37,02/08/2023 06:47,02-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,4
983e7f57-bb8a-4c79-a578-404bdb0763c8,Outcall,Cancellation,Return cancellation,,c586d80e-4031-4053-8b3e-bb550f5712c1,,02/08/2023 11:07,02/08/2023 11:14,02-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,4
70450037-6b0a-4fcd-b5d3-ae02d812fa1d,Inbound,Returns,Reverse Pickup Enquiry,,55c7e5ab-4e72-41aa-a6f7-1a8060dd4cde,25/07/2023 21:50,02/08/2023 08:31,02/08/2023 08:32,02-Aug-23,PILIBHIT,Electronics,1499,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
ce6408ba-bbba-4750-b9d8-87363a16d796,Inbound,Payments related,Wallet related,,906b2e2e-1c41-46dc-a057-355e66c29a98,,01/08/2023 18:16,01/08/2023 18:17,01-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
b6c6ad9a-3283-42d6-b9e1-ea387d2040e9,Inbound,Refund Related,Refund Related Issues,Questions no solve,3321a768-b467-481c-9f6a-d1f804b1ec77,,01/08/2023 20:30,01/08/2023 20:44,01-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,1
c26271f7-bfd1-4877-9c0d-cd0fa180f2fe,Inbound,Shopzilla Related,General Enquiry,,dab985d5-f9c9-4560-9041-2afe13db5f99,,02/08/2023 19:07,02/08/2023 19:39,02-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
e1d53e9f-e3c2-48fb-aedd-b1351339a5b7,Outcall,Shopzilla Related,General Enquiry,Good how,58735fac-c0bd-4af3-a405-97524ed8bc70,,02/08/2023 21:48,02/08/2023 22:00,02-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d7b51501-835e-41b1-9bfa-15ccd7dd2bce,Inbound,Returns,Service Centres Related,,fad7eea5-c580-4cf2-99bc-9b9747735c2e,23/11/2022 18:06,31/07/2023 21:14,01/08/2023 14:44,01-Aug-23,KAIRANA,Home,390,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
dddb7065-2a2c-4f6c-9cf4-88a21c913f4c,Inbound,Order Related,Installation/demo,,7f799b61-a3b7-4889-861d-eb321f0bb559,,01/08/2023 09:27,01/08/2023 09:32,01-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
e9a46f10-eb31-4ddc-948b-7d8a677efae9,Inbound,Returns,Return request,,7f40f945-18b4-4ff0-a9af-5d3ca58ad777,,01/08/2023 18:16,01/08/2023 18:17,01-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
daedf5b6-19db-4aa8-9610-b41af827bde2,Inbound,Returns,Return request,Thank you sir  ,b508a1ea-f7d6-4d93-b129-f78edd2ac78d,,02/08/2023 21:28,02/08/2023 21:43,02-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
5041d409-ca14-43ef-b5ea-dbf560877227,Inbound,Order Related,Delayed,Stop talking like a robot to your customers and actually help them!!!,79131567-3e78-473f-88ae-7ea7444b3316,17/07/2023 03:55,01/08/2023 15:58,01/08/2023 15:58,01-Aug-23,HYDERABAD,LifeStyle,1094,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
05de97b4-a527-48c8-aecc-0d08f300a1ee,Email,Returns,Reverse Pickup Enquiry,,9848dbc7-6684-4440-9662-1e02bd792bc0,11/07/2023 20:35,02/08/2023 13:44,02/08/2023 13:48,02-Aug-23,KENDRAPARA,Electronics,949,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
35e46525-28a7-415a-a342-21e48947ec95,Inbound,Returns,Reverse Pickup Enquiry,,5efa4d06-934d-4449-b19a-0ec63e424929,,01/08/2023 02:37,01/08/2023 02:40,01-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
34d46530-1a49-4adc-9523-70e336d077fc,Inbound,Order Related,Delayed,,876f6198-be6a-4730-b46e-221e2f3dfd23,,01/08/2023 08:19,01/08/2023 10:17,01-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
1e8eb6de-faad-4f90-a794-fb4be4b1e296,Inbound,Returns,Reverse Pickup Enquiry,Very Good ,bd36e3ef-fd66-4201-990c-1b1beb4803c1,,02/08/2023 09:14,02/08/2023 09:32,02-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
ef8b4391-4b50-4b6e-a1a9-4254c9b2b3b8,Inbound,Returns,Reverse Pickup Enquiry,,4a2e198b-17b1-4dac-9329-a35a62a93447,,01/08/2023 10:28,01/08/2023 12:31,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
06a6d4e3-3cec-4e39-a59b-3c9db6d165c1,Inbound,Product Queries,Product Specific Information,,035121b4-a8cb-47cc-b72e-4ed088553960,,02/08/2023 12:13,02/08/2023 12:21,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
47e5d218-4e27-4c78-980c-aee6aaa997f5,Outcall,Order Related,Customer Requested Modifications,,bb68b91a-d125-4eeb-b182-6d155d789884,,02/08/2023 13:26,02/08/2023 13:27,02-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
274d87cb-2390-4c1f-99a9-d865e1230d67,Inbound,Order Related,Delayed,,1b5f693a-522f-4564-823e-70d26b1e5137,22/07/2023 22:34,30/07/2023 08:50,01/08/2023 17:41,01-Aug-23,ANAPARTHI,Electronics,1199,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
4597076f-8b7a-4d28-851d-1c949a6aedd3,Inbound,Returns,Return request,,6203904b-8036-4eff-ad68-e89aadc1366e,,01/08/2023 11:58,01/08/2023 11:59,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
443e0ab8-8445-49e0-8f6c-7285f08f9412,Outcall,Returns,Return request,Thank ,095aa2dc-2149-4283-9391-1c04a433d7d2,,02/08/2023 16:40,02/08/2023 16:42,02-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
cd1e1ac0-269b-4960-a0fe-adff130c5a38,Outcall,Order Related,Order status enquiry,,f0f3cf2c-5fae-4850-ad2d-9a268b5dbf8c,,02/08/2023 08:50,02/08/2023 09:04,02-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
1f3ca7c2-f7c0-4945-be91-40c4863adff4,Inbound,Returns,Reverse Pickup Enquiry,,dcdff62d-3254-4d15-bbae-66333532ac6e,,02/08/2023 10:09,02/08/2023 10:11,02-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
52664ab3-dad5-4654-a215-6699740ea1b2,Inbound,Returns,Reverse Pickup Enquiry,,9099ddb9-ee71-49ae-ae84-de7baeda5dca,,02/08/2023 20:39,02/08/2023 20:40,02-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
6d430399-c067-4549-8e47-77399f24fd3c,Outcall,Product Queries,Product Specific Information,,ce080f76-7646-48c9-8788-6c12b6110e41,,02/08/2023 20:50,02/08/2023 20:54,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
9b45de4f-4836-4963-8fae-085c73d9f374,Inbound,Refund Related,Refund Enquiry,Not resolve my issue till now ,39a77f47-c2a0-45c0-b94c-2c108ebd95b6,02/06/2023 11:08,29/07/2023 18:38,01/08/2023 12:02,01-Aug-23,BEHROR,Home,375,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
0bb51bcd-7360-4973-b52e-2cbabf157039,Inbound,Returns,Exchange / Replacement,,78c2fe29-266a-4403-83dd-5ed7cc0bf46d,21/07/2023 07:44,30/07/2023 21:31,01/08/2023 00:13,01-Aug-23,JAIPUR,Mobile,32999,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
db9e401a-72f2-4d6d-943d-082664ebe8fa,Inbound,Feedback,UnProfessional Behaviour,,3b3b33e4-0d83-4e80-abf8-a88f546895a6,,01/08/2023 20:29,01/08/2023 20:31,01-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
15f8011f-e207-450e-825f-bcb6639fd14d,Outcall,Cancellation,Return cancellation,Thanks Shopzilla,c437d7fb-13aa-456a-9ffb-f2259864e397,,02/08/2023 10:19,02/08/2023 10:22,02-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,1
267374f9-3f6c-42d4-902b-3fc6ba9c4caf,Inbound,Returns,Reverse Pickup Enquiry,,eef72c77-4bca-4bbd-8815-e3b8d7ca3c34,,02/08/2023 12:49,02/08/2023 12:50,02-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
0c3f02d1-4f68-4d24-905a-b420c2b59b6e,Inbound,Refund Related,Refund Enquiry,,8d9cea03-4c9f-4aa2-ba3a-9a90877f30f4,23/07/2023 20:11,01/08/2023 20:26,01/08/2023 20:28,01-Aug-23,KOLKATA,Home Appliences,1489,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
205b655e-d090-4c37-8967-ad5cf0d442c7,Inbound,Refund Related,Refund Enquiry,,63e5d607-f245-468c-bc65-6805d1440672,24/07/2023 00:38,01/08/2023 01:47,01/08/2023 01:50,01-Aug-23,PATNA,LifeStyle,2719,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
24e2256e-f067-4339-bf89-76b041498522,Inbound,Returns,Return request,,d0a3453d-3c8d-420e-98f7-8bde79c0ab44,,01/08/2023 17:50,01/08/2023 17:55,01-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
0fd8155a-aa4c-4ddd-a3b9-b38c0107d714,Inbound,Order Related,Order status enquiry,,13a68931-b7e4-4c37-8ef5-ee2c475e7102,,01/08/2023 19:27,01/08/2023 19:41,01-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
56e696e2-4995-4453-97c7-3815dcc48208,Inbound,Payments related,Online Payment Issues,,9b18a975-0c74-4d02-9d3c-9977b316d27a,,02/08/2023 10:06,02/08/2023 10:06,02-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
20472de3-3870-4d24-8a2e-39b4e98a8e1e,Outcall,Payments related,Payment related Queries,,10135c26-62f0-40d8-8e2c-09cbf6de2dbd,,01/08/2023 12:20,01/08/2023 12:33,01-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
3c383380-5112-4b9b-abb0-055ed6b8ffd7,Inbound,Order Related,Installation/demo,Tnq,320700b1-df17-48a0-9f8a-fb67f57d7d72,,02/08/2023 09:34,02/08/2023 09:37,02-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
598b2e5b-92fd-419f-8e99-31421a588834,Inbound,Order Related,Order status enquiry,,063f40f8-1b76-4101-9519-8856656b4268,,02/08/2023 18:03,02/08/2023 18:04,02-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
b0324fe9-7de3-4b0d-a88e-052ab632dc52,Outcall,Returns,Reverse Pickup Enquiry,,9cf07bfb-d3f2-4a83-9091-00986f851cb4,,02/08/2023 19:16,02/08/2023 19:21,02-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
08cd7935-1b15-4237-afc1-c25bae201a1b,Inbound,Order Related,Delayed,,b3e09dff-0f3f-4f5f-ac1f-3e31212ef278,28/07/2023 10:00,01/08/2023 20:46,01/08/2023 20:50,01-Aug-23,BURDWAN,Mobile,27999,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
0cbfdbd8-6992-4f79-9625-6d9d9cd5bc98,Inbound,Order Related,Order status enquiry,"No, there is no problem. Nice to talk to the customer care service. Nice experience.",3b42b54c-6e8b-42db-a7bb-7d578d696ec0,,01/08/2023 08:06,01/08/2023 08:08,01-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
98ddc164-0f23-4ad5-ab40-843ec64af441,Inbound,Returns,Reverse Pickup Enquiry,,99655dad-e17f-4623-a5ad-a1e86d2e13d6,,02/08/2023 10:48,02/08/2023 15:50,02-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
8b2d3340-3277-4f5e-add2-0014aef3ed24,Outcall,Returns,Reverse Pickup Enquiry,,a339bfd6-6f6e-47bb-a97f-471e73f99a4c,,02/08/2023 14:10,02/08/2023 14:11,02-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
6aae39d6-96b7-4889-b65a-23dabae397eb,Inbound,Returns,Fraudulent User,Tqq sir very good helping ,193b3f4f-ef16-4c78-ac36-ed40fe7a2d2c,,02/08/2023 20:19,02/08/2023 20:21,02-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
d7cd36b0-7881-4656-a664-a0ba68e9be51,Inbound,Order Related,Installation/demo,,ace4bf2a-9e54-4a61-b938-0b85fbef2235,19/10/2022 03:29,30/07/2023 21:57,02/08/2023 10:43,02-Aug-23,NALLASOPARA,Electronics,899,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
e3a8a35f-d1af-46c6-9b66-c445fe1e69cc,Inbound,Order Related,Order status enquiry,,16ecf499-451e-40e2-853a-a469bfe6ca81,,01/08/2023 15:23,01/08/2023 15:47,01-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
8cf849f1-b118-4440-bf86-0305220589ec,Inbound,Returns,Reverse Pickup Enquiry,I really thank you for the support and resolution given by Shopzilla executive  . Appreciated his work of resolution.,d32793ac-6bfb-4885-9bd6-3827fe4521e5,,01/08/2023 18:10,01/08/2023 18:18,01-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
fc1c67bc-cb0d-444e-a6da-e5fa6392083b,Inbound,Returns,Reverse Pickup Enquiry,,4e97c673-9132-48cd-a5f4-07b1e292377f,27/07/2023 21:36,01/08/2023 18:37,01/08/2023 18:38,01-Aug-23,PATNA,LifeStyle,294,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
c20958d9-7b0d-4735-ab43-9e26eea56968,Outcall,Returns,Missing,Overall it's good experience n,fbd82c30-4ef3-4ccf-909b-f6453a3426a2,,01/08/2023 19:26,01/08/2023 19:38,01-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
2f250454-ec9f-47ea-9111-339b196b5c8d,Outcall,Returns,Reverse Pickup Enquiry,The customer care person who talk with me he is so geniune and nice,5b08f39d-0c73-497d-98f2-cd3827e0f458,,02/08/2023 11:36,02/08/2023 11:38,02-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
af6ad824-a284-4246-801b-c633cc87a7bb,Inbound,Returns,Fraudulent User,,18e8ccba-b147-4e04-b459-03dd553620d9,,02/08/2023 17:46,02/08/2023 17:52,02-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,4
43520235-984d-48bd-8109-4cdc0b726206,Outcall,Order Related,Order status enquiry,,8d0197dd-3ecf-4f5d-8677-e91551cb971a,,01/08/2023 13:37,01/08/2023 13:41,01-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
0c202b39-cc69-41b3-ae91-621b77fed7ef,Inbound,Order Related,Seller Cancelled Order,,2125a9a2-55cd-4cd1-8e0c-915074ee7009,,01/08/2023 20:48,01/08/2023 20:50,01-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
f2c52c5e-8912-4f8b-9a0d-3b258b85f4ad,Outcall,Order Related,Invoice request,"?? ????? ?????? ??????? ?????? ????? ????? ???? ?????? ???? ????????????? ?? ??????? ???? ?? ??? ????? ??????? ???? ???? ?????, AI ??? ????? ??? ??? ????? ",026d7c1d-a756-41f6-ba3a-ed7d59ee948e,,02/08/2023 10:02,02/08/2023 10:04,02-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
0ddf3f5f-ac6b-49a7-8ac6-671980e42c67,Outcall,Returns,Reverse Pickup Enquiry,,5b4da7e4-f1bf-4ec9-ba31-51f2675c7162,,02/08/2023 10:09,02/08/2023 10:12,02-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
3960b5fe-4eb8-482c-9ae0-5425a70207db,Inbound,Order Related,Seller Cancelled Order,Need to calm to but good communication ,f248bd41-b8cd-4aa9-b316-043e3914c2ed,,02/08/2023 11:40,02/08/2023 11:48,02-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
3bcf1de6-ebf6-4b38-8df0-8bef3214f73b,Outcall,Shopzilla Related,General Enquiry,,92ea9817-ed7b-4f8b-a9b5-bcbb21e8ce6a,,02/08/2023 13:45,02/08/2023 13:47,02-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
e21c48e6-09b8-43aa-a038-bb03628ab052,Inbound,Order Related,Delayed,Avi tak delevary kyu nahi kiya hai,25b5c8b8-8d93-4888-b218-aea3264ed3c1,05/07/2023 22:50,31/07/2023 12:19,01/08/2023 11:05,01-Aug-23,SAHARSA,LifeStyle,768,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,1
b78361e5-481c-4f1d-955f-22871c4bd9c0,Inbound,Payments related,Online Payment Issues,Baat karke bahut  ,65e2d344-a683-468b-a0cc-cff39c1aa22f,,01/08/2023 08:35,01/08/2023 08:36,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
27032c1e-28be-448a-835e-64a95f416984,Email,Returns,Reverse Pickup Enquiry,Return pick is very very poor.,e33773a1-f494-4f7a-8c72-bdeb2a9bd633,,01/08/2023 17:27,01/08/2023 17:32,01-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
c29d3c42-582b-4e54-a53b-88d30c95785b,Inbound,Refund Related,Refund Related Issues,Excellent ,19f76ed5-5013-4408-89f6-02c79491ac49,,01/08/2023 18:37,01/08/2023 18:38,01-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
6cd91559-5660-4c98-a1e5-c019948651bc,Inbound,Shopzilla Related,General Enquiry,I will done my payment but....,d9134096-146b-462b-9c7f-0111025d261c,,02/08/2023 08:22,02/08/2023 08:29,02-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
76e57e85-1812-4fb6-aab9-ea5da5c94846,Email,Refund Related,Refund Enquiry,,589e6bba-a8d9-4b45-8bcb-360895561234,,02/08/2023 17:14,02/08/2023 17:18,02-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
eae2db82-f3d6-4f52-8951-66e7001e5e76,Inbound,Refund Related,Refund Enquiry,Goood,67da5519-3bcd-44fa-99d0-9655bc8ae05e,29/07/2023 10:47,01/08/2023 08:18,01/08/2023 09:39,01-Aug-23,SATTENAPALLI,Mobile,18999,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
65fc89c6-df98-4c52-bce5-de26c123ad02,Inbound,Order Related,Order status enquiry,Thx,a15e5b3f-21c8-4e3a-952f-4d38528d1fea,,01/08/2023 15:38,01/08/2023 15:41,01-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
5011f1e7-e55c-4301-8df3-a8ff34b543ad,Outcall,Order Related,Seller Cancelled Order,,67e20d95-90c1-4106-9eeb-b4674fc6dfff,,02/08/2023 12:35,02/08/2023 12:40,02-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
21931f7e-afdd-4c00-9df9-9b8900473e62,Inbound,Returns,Service Centres Related,,75b58b82-d8ed-44b7-ad3c-1cb0a2ab4695,,02/08/2023 12:51,02/08/2023 12:53,02-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
c1581101-8018-490d-84b1-477547b534f3,Inbound,Returns,Fraudulent User,,6bb649d1-b1ac-4947-9513-8812cbd26b91,29/07/2023 13:53,31/07/2023 22:33,01/08/2023 17:24,01-Aug-23,BERHAMPORE,Books & General merchandise,44,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
0bd8dc79-03b8-4086-9146-9bdd281b2b9a,Inbound,Returns,Return request,,2c71bd1e-dd81-418e-8d03-5f22b0a1db83,,01/08/2023 06:40,01/08/2023 06:46,01-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
548e445d-450d-4e18-b7cb-cfb9d19cdb6a,Outcall,Returns,Exchange / Replacement,Worst experience with Shopzilla services ,95a35f54-3539-4da0-829e-2f2f6c4c72cf,,02/08/2023 22:47,02/08/2023 22:52,02-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
83229bd3-4459-45dd-ba42-034d2ba641e8,Outcall,Returns,Return request,,cfad1bfd-6626-4f6c-9256-7b1323694c5a,,01/08/2023 10:46,01/08/2023 12:15,01-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2ef55c0a-ae69-4a83-8f05-350b186e3a5a,Outcall,Returns,Reverse Pickup Enquiry,,6572c9bc-5733-4c7d-8167-840a72e3c6f1,,02/08/2023 11:46,02/08/2023 13:37,02-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
c08ea9d4-0cc9-47f8-ae42-b8823d158f1b,Outcall,Returns,Missing,,a981413e-7011-41b1-9188-1f24d8d6e7eb,,02/08/2023 14:06,02/08/2023 14:08,02-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
0fefa7ea-b0ba-46ab-9cab-680323ccdea6,Inbound,Offers & Cashback,Affiliate Offers,Call hold nahi karna chahiye ,a6e10883-7469-49cb-b1f3-59edd1a2e5fa,,02/08/2023 14:40,02/08/2023 14:46,02-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,1
3e1f53c4-03f5-4277-afa4-dc4f66796ab5,Inbound,Shopzilla Related,Signup Issues,Excellent ??,187ab06d-148f-4ea3-ab3b-8bfddf3545a7,,02/08/2023 19:46,02/08/2023 19:49,02-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
da5160b1-9a3b-4074-a297-df527bfe9798,Inbound,Cancellation,Not Needed,Pathetic Service ,56cc4368-29f0-4f89-8edc-60c33388ca33,24/07/2023 22:00,31/07/2023 21:23,01/08/2023 20:41,01-Aug-23,ULHASNAGAR,LifeStyle,8578,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
329b475d-94f5-42f0-a3e5-9d102e6f92ca,Inbound,Cancellation,Not Needed,Thanks ?? ,460c07c2-cf69-45ad-a3d6-d5d97427e871,,01/08/2023 11:06,01/08/2023 11:08,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
a47d47bc-9f3f-424e-8d38-c7e45ea9b249,Outcall,Returns,Return request,Good,46695fed-e721-4814-9b4a-3a084ca9afce,,01/08/2023 16:36,01/08/2023 16:39,01-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
adaf271e-3ece-4d3d-96a0-463c285d1307,Inbound,Order Related,Order status enquiry,,f1085d10-4587-408e-a048-748ae8fb568e,,01/08/2023 20:27,01/08/2023 20:28,01-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
5ae5351d-8509-4ced-8b3d-6f6d16bde1c2,Inbound,Returns,Reverse Pickup Enquiry,,9382e1f8-3265-415c-9ca9-885132d7732d,,01/08/2023 20:50,01/08/2023 20:58,01-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
f936dab2-2ab6-4bd8-93be-f2bac9c4e82f,Inbound,Returns,Exchange / Replacement,,c890df66-efd1-4e29-93e4-0755bb2f057a,,02/08/2023 18:28,02/08/2023 19:27,02-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
26e3c680-530c-4594-a542-82dfdc33b68e,Outcall,Order Related,Order status enquiry,,9d98812e-d1df-445d-90d3-601298abc527,,01/08/2023 17:36,01/08/2023 17:40,01-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
db317d7c-5dcc-48f1-8ff0-f1a744d9e1a6,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,6912d3a3-ad8b-4493-bc2e-d2a38538077a,,02/08/2023 06:09,02/08/2023 06:13,02-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
66b619f2-bb04-4d38-a69d-3cedad05ca34,Inbound,Offers & Cashback,Affiliate Offers,,251ba7ec-c97f-4105-a9ef-767da039eb41,,02/08/2023 11:49,02/08/2023 11:51,02-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
24612f57-9c92-4673-8f29-6517c4a36fba,Inbound,Returns,Return request,,f266ead3-4d62-4dc7-8c3e-8085015acd06,,02/08/2023 16:55,02/08/2023 16:57,02-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
ac757323-bece-4db0-acdc-7c94a7b54c48,Inbound,Refund Related,Refund Enquiry,,c50f6ebb-c7b8-4748-ba38-46f6bfd02927,,02/08/2023 21:54,02/08/2023 21:56,02-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,1
bf1aa8db-8c5b-4895-917e-42b59e7b7319,Inbound,Returns,Exchange / Replacement,,5406392b-6efa-46ab-993c-21dd38133aa4,,02/08/2023 11:37,02/08/2023 11:37,02-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
1bacfa69-53a4-4a5d-ad38-f9b3c07fdf52,Inbound,Refund Related,Refund Enquiry,,42a4470f-6089-423a-ab6c-544e99c1ffd7,22/07/2023 08:42,01/08/2023 11:34,01/08/2023 11:36,01-Aug-23,ANANDAPUR,Home,275,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
759628a6-1819-42cf-a9ac-a89e957d5685,Inbound,Returns,Reverse Pickup Enquiry,,8f8f2189-38c8-4102-83db-dcbbee0493a4,19/07/2023 21:12,31/07/2023 20:17,01/08/2023 07:41,01-Aug-23,HYDERABAD,LifeStyle,551,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
5b36c0c7-a6e6-403f-aa00-6ef067f1eb32,Inbound,Payments related,Wallet related,,dd8eba14-edf7-453d-858f-ca8a2dff14e9,,02/08/2023 17:44,02/08/2023 17:46,02-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
712f4b6d-f2d6-4ef4-b0d4-4f07bf5d5f65,Inbound,Returns,Reverse Pickup Enquiry,S god,b32b0358-8d58-4eb8-895b-a2897121143a,,01/08/2023 15:11,01/08/2023 20:28,01-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
740f5aad-3e82-4a0c-a9c3-34180b98a7f8,Inbound,Shopzilla Related,General Enquiry,,907abdbe-8614-478c-8b61-9f6c39bbf26f,,01/08/2023 17:35,02/08/2023 06:14,02-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
868d49f9-468b-44e4-9b0b-8000fa82f796,Inbound,Returns,Reverse Pickup Enquiry,,2460f4e7-11fc-4b5a-ac02-366e82c8aeaa,,02/08/2023 21:05,02/08/2023 21:06,02-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
dffaa322-a32a-47e9-93a0-2dc5678581da,Outcall,Returns,Return request,None,b058ba4e-7759-4594-9a09-b69914920a7b,29/07/2023 13:19,01/08/2023 14:25,01/08/2023 14:28,01-Aug-23,ANANTAPUR,Electronics,899,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
fcbda0e1-6821-4c63-88d4-3961a7b2fc72,Inbound,Returns,Reverse Pickup Enquiry,,dc44ede4-f457-4770-9786-2747c6a2568b,,02/08/2023 07:59,02/08/2023 08:00,02-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,4
dbe6c16d-d01b-4d2d-bfc6-8accbd1565a9,Inbound,Order Related,Order status enquiry,,8ecb09d3-85d6-45bd-83ac-7af261b1cad1,,02/08/2023 19:20,02/08/2023 19:32,02-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fa780b0b-891c-4c51-ad78-c97b60a5fef3,Inbound,Order Related,Order status enquiry,,78751394-ea45-475c-b416-f8dfe368429d,,01/08/2023 17:05,01/08/2023 18:53,01-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
bd6955e0-c1fd-458e-9776-cea438a90ce0,Inbound,Returns,Return request,Very good ,32d954f6-831d-47bd-acaa-69ae9860edec,,01/08/2023 19:56,01/08/2023 19:59,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
915b02ec-3977-4005-9876-29faa2c1a338,Inbound,Feedback,UnProfessional Behaviour,,2df47a04-8971-4147-b4c7-e8ebe180ee5c,,01/08/2023 10:36,01/08/2023 10:37,01-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,1
aecd5b25-24ea-434a-a4e9-cbad16d802bd,Outcall,Order Related,Delayed,,46a780b8-e1c7-4bee-a361-56011d0ad60f,,01/08/2023 20:20,01/08/2023 20:35,01-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
5b805249-303b-4c2f-a834-7ddbb7cd4e25,Inbound,Feedback,UnProfessional Behaviour,,1c62bfb2-b650-47fa-b186-4e2d29200af6,,01/08/2023 15:40,01/08/2023 15:43,01-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
73ec817b-c0ef-4f56-8a5f-9178365125ad,Inbound,Returns,Reverse Pickup Enquiry,"Replace my shoe,as soon as possible. ",2b79e451-4e0d-420a-b112-b4b844e10dd0,,01/08/2023 17:14,01/08/2023 17:28,01-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
9860560e-7ff7-4a67-8c40-427f02515f21,Inbound,Returns,Return request,Helping,6d2ef6e4-0143-4587-8940-cb797afd12ff,,02/08/2023 15:36,02/08/2023 16:33,02-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
238b512e-ea11-4822-817f-fa378f9426f4,Inbound,Returns,Return request,Sweet person ??  thank you Shopzilla ,88c6619a-1254-4c09-a380-ff62d773e02b,,02/08/2023 16:54,02/08/2023 16:59,02-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
d0785817-1a31-4c20-bb46-0bb07b927cfc,Outcall,Feedback,UnProfessional Behaviour,,5b037b9e-795e-49a5-8efe-0a1a85ca8e7e,,02/08/2023 13:52,02/08/2023 20:02,02-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
1e968269-dbd8-4166-8a9f-8d72de0cca9e,Inbound,Order Related,Seller Cancelled Order,,3c3e3671-e780-4647-9cd8-96eba7f95192,,02/08/2023 17:05,02/08/2023 17:12,02-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
eb739a6f-265f-45ae-9cf9-a514cfa05184,Inbound,Returns,Reverse Pickup Enquiry,,07485996-1845-4313-b9f4-3fee146d7ae4,,02/08/2023 17:41,02/08/2023 17:43,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
3e684220-6576-46e6-9cc0-ef4239d3a376,Inbound,Payments related,Online Payment Issues,,6b6923ed-4478-4598-ac1f-21289e963185,,01/08/2023 03:02,01/08/2023 03:07,01-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
53e55e01-167f-4726-a4a6-d611561e8d09,Inbound,Product Queries,Product Specific Information,,3618ba4b-ea2f-4853-88c5-e8e0cc42c13f,,01/08/2023 11:27,01/08/2023 11:32,01-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
eb17b216-2344-4543-b4d3-76870554f8e3,Outcall,Feedback,UnProfessional Behaviour,,cffcbca4-c2f3-49e3-8b4c-b68ec4720257,,02/08/2023 14:33,02/08/2023 16:49,02-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
76afb2d0-b243-450b-8596-6b4bb2a6b3c2,Inbound,Product Queries,Product Specific Information,,ad45ba97-a9e4-43a3-960e-9631c129415b,,02/08/2023 18:08,02/08/2023 18:27,02-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d487610a-9758-48f6-a422-cc0b1eab08f1,Outcall,Payments related,Payment related Queries,,0e9f4eb2-f9a2-4291-bc06-2b131c9332e3,,01/08/2023 15:43,01/08/2023 15:44,01-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8b4f4689-c336-4bf7-9b2f-888ec38600e2,Inbound,Order Related,Order status enquiry,,ded51bfa-3279-44df-8925-51998c95c68e,,01/08/2023 17:21,01/08/2023 21:40,01-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
a7788bf5-033d-49f6-97ab-53f9360265ee,Inbound,Payments related,Payment related Queries,I really appreciate customer support service,6123e016-e035-465e-89fd-1200ecf6b713,,02/08/2023 17:50,02/08/2023 17:52,02-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
ed32f05d-deaa-456c-858d-c38285983f88,Inbound,Returns,Reverse Pickup Enquiry,,6e0d0438-418c-4d68-aae4-e1397cfcee16,,02/08/2023 19:56,02/08/2023 19:59,02-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
3688aefa-d426-4417-bac2-c3eb96751883,Inbound,Order Related,Order status enquiry,Not good ,84a38a8b-cac4-4e5e-9cb1-786c176b3148,,01/08/2023 15:08,02/08/2023 08:45,02-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
9e82d197-277c-47df-95af-5780f2d7de0c,Inbound,Returns,Reverse Pickup Enquiry,,3a593441-27f7-4b2f-a2e5-5a6d20586e1b,,02/08/2023 10:34,02/08/2023 10:36,02-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
9cefa7eb-a21a-493e-b71f-a01eae48239d,Inbound,Returns,Reverse Pickup Enquiry,,b5671e8b-695f-425b-8971-c9005106414f,,02/08/2023 15:16,02/08/2023 15:20,02-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
cc28abac-6760-4c46-8165-b752a78aff57,Inbound,Order Related,Order status enquiry,Give delivery on time ,46073813-f0a8-40f7-ab32-6c90d7a8b3e8,22/07/2023 08:43,01/08/2023 23:37,01/08/2023 23:44,01-Aug-23,FATEHPUR,LifeStyle,758,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
5b500893-e890-483d-8059-320c060861bd,Inbound,Returns,Reverse Pickup Enquiry,,66329ec8-5457-41c8-b9c7-fb5b05bfd644,25/06/2023 09:10,30/07/2023 13:03,01/08/2023 23:17,01-Aug-23,PINAHAT,Electronics,2799,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
42fc5059-f34b-49b5-b34a-a91a503f0a4e,Inbound,Returns,Reverse Pickup Enquiry,,19dfb969-b591-4262-acab-df6654c0e395,,01/08/2023 08:18,01/08/2023 08:22,01-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,3
7340dc4f-92a8-40fc-9c98-0dab0274a4f7,Outcall,Returns,Reverse Pickup Enquiry,,81810b04-fe4f-4bd2-8b16-f278142fbd63,,02/08/2023 11:34,02/08/2023 16:58,02-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,4
b7d75ca7-fed6-4bc1-9579-25dfedd13f41,Inbound,Returns,Reverse Pickup Enquiry,,b0553a70-135b-4e55-8c7a-fac5ec2aa6cc,,02/08/2023 20:13,02/08/2023 20:18,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
5cbc83ad-0d7f-485c-8616-3aaa4d68cf62,Inbound,Returns,Reverse Pickup Enquiry,,7b55a69e-51c4-4cc0-98d1-2efd8090ae28,18/07/2023 19:45,01/08/2023 00:12,01/08/2023 00:13,01-Aug-23,JHARSUGUDA,Electronics,599,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
91f4098c-35c0-48fa-b0d4-510671a48702,Inbound,Order Related,Order status enquiry,,4006b87e-1238-41f6-9708-ad7e141c9289,,02/08/2023 06:23,02/08/2023 08:29,02-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
475687b7-784a-4f9f-9063-f544c2b59c37,Inbound,Returns,Reverse Pickup Enquiry,????????? ???? ?? ??? ????? ????????? ???,5baabe49-647f-477c-b762-b41fa379bb38,,02/08/2023 10:49,02/08/2023 10:52,02-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
10731006-abff-45ec-9e09-117070668e7f,Outcall,Returns,Service Centres Related,,e8b71a7c-5bf4-4b8a-8eab-45ac7e88ee72,,02/08/2023 11:44,02/08/2023 14:42,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
a76596a5-f3e8-4d87-bcbb-11fdaedb2059,Outcall,Product Queries,Product Specific Information,,544a9ea2-ac60-4461-80ec-5498a2f88d80,,02/08/2023 15:56,02/08/2023 16:01,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
6d061c71-f1f0-49cd-a8e0-edf2f4cdc2ae,Inbound,Returns,Reverse Pickup Enquiry,,25ff571d-2039-4b5c-981d-292237bbce07,,02/08/2023 19:59,02/08/2023 20:01,02-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,4
d73c828c-7ae1-4493-ba5f-4638040d24c2,Inbound,Returns,Reverse Pickup Enquiry,,7a7acf29-73b1-4c2f-8d04-5f71e174c163,,02/08/2023 22:22,02/08/2023 22:25,02-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
66eb254a-145b-4dcf-bf04-b38c68abf0bf,Inbound,Returns,Technician Visit,,6f170d79-d0d0-48be-9c89-35b0b5fb433a,25/07/2023 10:52,01/08/2023 00:15,01/08/2023 00:43,01-Aug-23,UNA,Mobile,31999,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
50ee3ffa-ac1f-4b4a-bdfe-5228cd1b2c3f,Outcall,Order Related,Priority delivery,,c43a29b4-c8ab-4c03-acf3-cfc9d62ea380,,01/08/2023 12:57,01/08/2023 19:59,01-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
65f5ed0b-25de-4a35-a345-10cedcb609c3,Outcall,Returns,Fraudulent User,,336c6e61-d4ea-4e94-95fe-bb8d77a35809,,01/08/2023 18:39,02/08/2023 07:05,02-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
71329684-01bb-47b3-81ec-7b55af89e5d6,Inbound,Order Related,Installation/demo,,34ca1f06-556a-4dfe-ba73-104dc5ebe536,,02/08/2023 09:54,02/08/2023 09:56,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
8a346ec7-8cc0-49a4-8c7c-23734e2600c5,Outcall,Returns,Fraudulent User,,025ef717-6301-4bcc-a946-6c0cda841998,,02/08/2023 16:49,02/08/2023 16:53,02-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
36b9a136-a3af-4125-9cce-84a1922b962a,Inbound,Returns,Reverse Pickup Enquiry,,bb1ad169-6bcd-49c9-8cfa-0ad6918a0e53,,02/08/2023 21:04,02/08/2023 21:05,02-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,1
ee180bc9-aa6c-4f6f-897b-41e4d0494ce6,Inbound,Returns,Return request,,396d0fe6-127c-47d4-84e1-e1c398e34b6b,,01/08/2023 01:19,01/08/2023 07:56,01-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
a0a85d32-b5fb-4723-af9f-abe1292c1c4a,Inbound,Returns,Return request,Nahi,b28ca7d9-e9f5-4d4a-af9f-454dc1030eae,,01/08/2023 17:52,01/08/2023 17:56,01-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
edd777ec-a03c-4e34-be95-192ec9f90c54,Outcall,Returns,Reverse Pickup Enquiry,,1f3d7a28-f927-4a67-ad0c-206854a3984c,,02/08/2023 12:15,02/08/2023 14:23,02-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,3
9bc232fa-1112-4ef2-87ef-9f5127d0cdf7,Inbound,Returns,Reverse Pickup Enquiry,,5236dc28-2383-41ad-a64a-af1b118d3075,,02/08/2023 21:11,02/08/2023 21:49,02-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
75353b92-ff54-4d30-8446-b8b176804d29,Outcall,Product Queries,Product Specific Information,Amount deducted but order still pending ,e01a9136-cb35-4987-b3f3-b18264ac9437,,02/08/2023 22:09,02/08/2023 22:11,02-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
e0ab2889-1fa9-49fd-9c7b-5388eab5a327,Inbound,Returns,Return request,,159a5b2b-5a8e-45b3-ad44-b2a39e545f7c,13/07/2023 06:57,31/07/2023 18:28,01/08/2023 20:21,01-Aug-23,CHATRAPUR,LifeStyle,359,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
fc99e3e7-6ab3-477b-a984-d414061b1bcb,Inbound,Order Related,Order status enquiry,,76763aa5-5dd9-44b1-8746-b52e424593b6,23/07/2023 19:17,01/08/2023 09:36,01/08/2023 09:43,01-Aug-23,ERNAKULAM,Furniture,8990,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e7d5e6ad-a74b-4cb3-87af-61846f0957ca,Outcall,Returns,Return request,Very very  helpful  ,b14b9437-0638-4656-9fc4-eb1c5b02e756,25/07/2023 17:25,01/08/2023 17:56,01/08/2023 17:57,01-Aug-23,BACHHRAWAN,LifeStyle,499,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
9b4a79af-47ba-429c-9837-d6642b85bfdc,Inbound,Order Related,Installation/demo,,f425ed6d-ec7a-431b-86f2-2fb176c2b027,,01/08/2023 09:10,01/08/2023 09:12,01-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,3
cbbd3d6e-28cd-4faa-8867-d26d2f304a82,Inbound,Offers & Cashback,Other Cashback,,bd953260-b5f6-488c-8e57-4853ef0ed605,,01/08/2023 18:32,01/08/2023 18:34,01-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
3b288761-cd8d-4260-a8a4-eb4267e08a00,Inbound,Order Related,Delayed,Not solved my issue ,fb6bf491-206f-4220-a5db-bde54d55f136,20/07/2023 12:00,31/07/2023 14:11,02/08/2023 15:17,02-Aug-23,BHIWANDI,Home,439,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
5eba88ca-6b27-4507-b85b-70d56d53bb8b,Inbound,Order Related,Delayed,,c4cf8bb6-9f11-4912-b7c0-cd1e0ff27eab,21/07/2023 13:23,01/08/2023 18:53,01/08/2023 19:21,01-Aug-23,WARANGAL,Books & General merchandise,408,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
519aed11-1b8c-4a80-9d48-748016251948,Inbound,Order Related,Delayed,,13577fc3-5b0f-45c2-96a3-bf2a99e2e25d,,01/08/2023 14:55,01/08/2023 15:07,01-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,3
56f519b5-d1b2-4448-98da-da7f8000aaff,Inbound,Refund Related,Refund Enquiry,,b298cda6-750f-4c58-9488-0125519c80fa,,02/08/2023 11:45,02/08/2023 11:50,02-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,4
3b68d4e1-6aef-497a-9ac1-8f92224be5c7,Inbound,Returns,Return request,,58dc028b-9ca3-4858-8a0a-1ec8d2a056e1,,01/08/2023 20:08,01/08/2023 20:14,01-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
6913e7c6-8d86-443c-9410-a9b5e458f354,Inbound,Returns,Reverse Pickup Enquiry,,07f1529d-2511-44a2-8c28-e6e10bc66d3a,,02/08/2023 12:24,02/08/2023 12:25,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
211bf3e0-41fa-4fee-b6c6-b3bf99cb0817,Inbound,Returns,Fraudulent User,,5391b253-9329-47d2-8ce3-16f4355759dc,03/07/2023 19:15,01/08/2023 10:56,01/08/2023 12:47,01-Aug-23,MALDA,Home Appliences,12999,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
0aac38dc-f717-45fa-b012-235d6433a6fe,Outcall,Feedback,UnProfessional Behaviour,Bad service and call disconnect time loss please Shopzilla aise service providers socha nhi th ,90d8a281-4ea2-4e39-879e-49bd1cd41e9e,15/07/2023 02:04,29/07/2023 15:33,01/08/2023 23:30,01-Aug-23,HAMIRPUR,LifeStyle,189,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,1
bf908760-c854-4102-ac14-611b556b62f8,Inbound,Returns,Return request,,bc31660b-1297-4b81-87c1-3898cd3f60f0,27/07/2023 14:02,02/08/2023 18:57,02/08/2023 18:59,02-Aug-23,PANJIM,Electronics,2499,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
73440457-4e06-4626-9f58-774c99379d62,Inbound,Order Related,Delayed,Shift bhi  ,51bbdde0-834c-467a-a3bb-dcaa21abfeb7,,01/08/2023 21:50,01/08/2023 21:51,01-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,4
896203c2-e7d3-4487-bcf3-e0c187c55fe5,Inbound,Returns,Reverse Pickup Enquiry,Not helping... Behave rudely,3de168bb-538f-4885-a225-43b0512072dc,,02/08/2023 09:43,02/08/2023 16:17,02-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1fb4279d-73e9-4fc0-9cf0-911352af120f,Outcall,Returns,Missing,"Nice work by your site sir,i hope you are a genius person, Shopzilla company have a good workers, thanks for my question slove ",fabffe9a-a64d-4dd4-b313-1f787e60910a,,02/08/2023 11:41,02/08/2023 11:55,02-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
6764f4b5-1613-481c-a7e5-cfcbcf919cab,Inbound,Returns,Missing,,cacbbc9f-70c3-4aa5-af34-c3a20274bb4d,,02/08/2023 12:07,02/08/2023 23:41,02-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
1f134a1a-95f3-4dbf-95c6-3f19cc1f7d01,Outcall,Returns,Return request,"Don't inlist unathenticated sellers on Shopzilla, refund is not matter, Time is more valuable than money and as same trust on Shopzilla is getting effected ",8ecaf77b-8fac-4394-b8d1-5021109263d5,,02/08/2023 13:19,02/08/2023 13:24,02-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
2fad1046-a973-4ae7-b91e-72a9aad5d192,Inbound,Returns,Wrong,"The speaker was too fast in explaining the points, it was difficult to catch up at one go.",bb6272fe-ba79-4d01-9dd6-06e09f4cabef,,02/08/2023 20:35,02/08/2023 20:41,02-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,4
5e639c90-6aea-4d46-b820-5c6174e538d0,Inbound,Order Related,Order status enquiry,Niche ,83395792-7c0b-4fcd-8c17-f499588ad46e,28/07/2023 19:46,02/08/2023 10:37,02/08/2023 10:40,02-Aug-23,VARANASI,Home,599,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,3
7f7d2cce-9de2-4e8b-9109-5fa827393e4b,Inbound,Refund Related,Refund Enquiry,Nice,042ca379-ba7e-4ea0-bc1e-fae961108b65,23/07/2023 20:05,02/08/2023 10:26,02/08/2023 10:32,02-Aug-23,MAHESANA,LifeStyle,1071,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
1f0e4393-e55a-4eac-9610-728e39ccae56,Inbound,Returns,Reverse Pickup Enquiry,,57fc5995-4126-42db-8037-643de07a2cde,,01/08/2023 19:56,01/08/2023 21:43,01-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
94cd2488-4a29-4c85-aefa-238db62f59ad,Inbound,Payments related,Payment related Queries,,a606b20d-7043-4664-97aa-9d8bfd9a3e6b,,01/08/2023 21:19,01/08/2023 23:12,01-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
935bbcaa-1cb2-4d12-b0e2-98270e6c0ca5,Outcall,Order Related,Order status enquiry,Na,42496692-b88e-47ba-a88a-5400315a5a65,,01/08/2023 21:20,01/08/2023 21:21,01-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
91d26941-c013-4c9b-b41e-88a0a360d4a5,Inbound,Order Related,Order status enquiry,????,9ee0f166-14a7-4723-88fd-c770e4b08a37,,02/08/2023 12:36,02/08/2023 12:38,02-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
78141275-871f-4054-8948-fb49840389fa,Outcall,Order Related,Order status enquiry,,6891d5b6-927e-4ef3-9e3b-25ad6d5e0ce1,,02/08/2023 18:26,02/08/2023 18:44,02-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
5efc0a98-0962-475d-afdd-bfaecc04bf98,Outcall,Payments related,Online Payment Issues, Good in soling problem ,a395da71-8fdb-4af6-b458-0522e4e4d932,,02/08/2023 17:44,02/08/2023 17:46,02-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
221ce1b4-e3b1-4cbd-9059-d88bfc467341,Inbound,Returns,Reverse Pickup Enquiry,,9c9b0608-96a2-4906-8b39-0313f116e41e,22/07/2023 17:06,01/08/2023 13:44,01/08/2023 13:45,01-Aug-23,NEW DELHI,Home Appliences,6699,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
6543e71d-f215-4e19-b898-760bd4bffea2,Inbound,Returns,Reverse Pickup Enquiry,,231ca391-397a-48d1-b730-093376e28a22,,02/08/2023 09:29,02/08/2023 09:30,02-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
3a857f8c-cb31-4924-abeb-fd28b199a351,Inbound,Order Related,Delayed,,13c115d1-970f-4ab1-abf9-ae9c21f3a17d,29/06/2023 15:40,01/08/2023 16:14,01/08/2023 16:16,01-Aug-23,ALIGARH,Electronics,995,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
45fc58a9-8b23-4bb5-8587-ad3751e31f1e,Inbound,Order Related,Seller Cancelled Order,Customer care executive is very iresposible first of all take call and don't answer the call for 10 minutes and playing some irritating songs at the time of call after answer the call simpy ask customer is not audible am I mad who on line before 15 minutes for listen this am not audible I want to raise a complaint against the executive give me her details ,58259620-8d94-453f-9ef1-6565417dcf1b,,01/08/2023 15:38,01/08/2023 15:58,01-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
cd971d74-fcf7-45f3-906e-ccea5135c6dd,Inbound,Returns,Service Centres Related,,0a2f0e7d-0bf5-43ca-9737-12ce3436f76a,13/02/2023 11:36,01/08/2023 21:26,01/08/2023 21:29,01-Aug-23,AMARPUR,Electronics,1499,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
3e8a19ba-9e6f-4447-a0b6-0f288da06876,Inbound,Returns,Reverse Pickup Enquiry,,f507704c-8d73-4e38-aab1-6397e07c1b64,,01/08/2023 08:34,01/08/2023 08:39,01-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f4f9a559-e82b-4929-b9b5-bcc14f12bbaf,Inbound,Payments related,PayLater related,,d361291c-955b-4d28-ae65-04bdc38e775f,,01/08/2023 09:46,01/08/2023 09:48,01-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
ee50c321-b737-46d8-a2bc-c28e712dbe37,Inbound,Order Related,Order status enquiry,Excellent ????,d087ada0-ad4f-4cd2-8bfd-ef0a4b356b97,,01/08/2023 13:16,01/08/2023 14:24,01-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
6f08095c-e407-49ad-8840-23ddc8a59501,Inbound,Returns,Fraudulent User,  cere I'd good ans,a05e886e-7385-4b3e-9b3f-d79d889baad5,,01/08/2023 16:55,01/08/2023 16:56,01-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
31c78f15-cc78-478e-9dfa-217b065d11e3,Inbound,Order Related,Priority delivery,,44457fa0-b585-4741-9e4d-8312976ff50a,,01/08/2023 17:01,01/08/2023 17:03,01-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
b27a55d5-1b36-400a-b413-3c0983fb5f38,Inbound,Returns,Reverse Pickup Enquiry,,afb96540-ecd1-4117-9ea0-85fb41eb1285,,02/08/2023 10:11,02/08/2023 10:11,02-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,4
8d95fa06-e0bf-4089-a67f-c97d7f9d9e9c,Inbound,Returns,Reverse Pickup Enquiry,,a3e19573-8d66-4868-b4cc-de6738336c3d,,02/08/2023 10:29,02/08/2023 10:30,02-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
361073e0-7f86-4e96-9e9f-73533b7bcebf,Inbound,Returns,Reverse Pickup Enquiry,,8202fc58-6404-4069-9c68-98d650fe8d62,,02/08/2023 17:12,02/08/2023 17:15,02-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
b29b3620-1c11-40bf-9e25-f1589b508330,Inbound,Returns,Reverse Pickup Enquiry,,93a9b864-ac67-47f6-89dc-d698de9e0170,,02/08/2023 19:48,02/08/2023 20:33,02-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,4
bad6a90f-7901-4c64-94a5-13dbd70dc5e5,Inbound,Returns,Reverse Pickup Enquiry,,da8390d9-a577-4a50-a68f-1a2409631926,28/06/2023 12:25,31/07/2023 07:32,02/08/2023 07:28,02-Aug-23,HYDERABAD,LifeStyle,540,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
3793c37d-3581-486c-95a7-765a19b12ba6,Inbound,Order Related,Delayed, Thanks ,0d32608f-4903-4242-a7b2-9b1ce4522ed3,24/07/2023 15:23,01/08/2023 09:54,01/08/2023 10:01,01-Aug-23,BANGALORE,LifeStyle,449,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
6b8a6f4b-e12b-4dc1-b9ba-31d1d04e1f3f,Inbound,Returns,Reverse Pickup Enquiry,,941b3c6d-bc7c-4a18-9780-0e9c300aaeb9,,01/08/2023 20:06,02/08/2023 16:45,02-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
7c302329-1741-42b5-bfa5-e2749800fe7d,Outcall,Returns,Reverse Pickup Enquiry,Bhaayya bohat helpful thee,c0016f95-7e10-46c8-81d2-b07cfdfc04c0,,02/08/2023 05:52,02/08/2023 05:56,02-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
ef0c674b-5054-4e41-bf65-67c91b93d122,Outcall,Returns,Reverse Pickup Enquiry,Good job raza,2a745e45-7d35-4647-8c7a-ba93da3137d9,,02/08/2023 10:32,02/08/2023 10:32,02-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
df0f428e-d150-4c3e-b896-79f8cdf36b4b,Outcall,Order Related,Installation/demo,,3f2eba49-6a71-4aa5-b1de-45882c4a49d6,,02/08/2023 11:30,02/08/2023 11:43,02-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
7fd7e71d-a528-4f6a-b226-90a5c564413e,Outcall,Product Queries,Product Specific Information,,292079d2-c521-411e-b151-0e9d069a15dc,,02/08/2023 17:45,02/08/2023 17:49,02-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,2
ff4e6ba1-60b5-4788-ac34-024bba2b6f1f,Inbound,Payments related,Online Payment Issues,,4bb4e018-f49f-4143-a280-f78247549951,,30/07/2023 22:39,02/08/2023 09:09,02-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
2751e208-bbe3-4ccb-8b7b-809fe0bc781c,Outcall,Returns,Reverse Pickup Enquiry,Nice,6f35b8aa-651a-4f1e-8d5a-ad68bccdb107,,01/08/2023 13:27,01/08/2023 13:31,01-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
66a0dbc4-34d6-4e6a-8b7e-ac771260f453,Email,Order Related,Installation/demo,,4f809faa-9808-46fc-b4e5-78f1123b9f2d,,01/08/2023 15:16,01/08/2023 15:28,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
2d6fc57c-0a4b-4281-a28d-aa8e6a991c27,Inbound,Returns,Reverse Pickup Enquiry,,a74b349f-3f28-4645-b752-1071b3dcb3cd,,01/08/2023 17:45,01/08/2023 17:46,01-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
628d7a80-9e08-4a28-9db7-5a4a3e42d052,Inbound,Returns,Reverse Pickup Enquiry,My call was disconnected before completing ,dcd2eb89-e38f-4c3a-b874-ae9c807504a0,,02/08/2023 14:00,02/08/2023 14:01,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
88b162b9-05e2-41e2-966d-1810b92f9cd5,Inbound,Returns,Fraudulent User,,59c83560-7cb4-4b89-be1e-e9e196ced983,,01/08/2023 18:16,01/08/2023 18:18,01-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
57eea612-6fdd-4b0f-b0d1-94058675c374,Outcall,Returns,Return request,,b903771b-199f-4345-b670-dc2d782b3e9f,,02/08/2023 20:07,02/08/2023 20:09,02-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
6a404456-9c3f-46b9-9e5a-f4bda52a0b54,Inbound,Order Related,Order status enquiry,,a1fcbf4f-e018-4485-a42d-d87f23f08c4a,,02/08/2023 15:00,02/08/2023 15:04,02-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
d403526d-555d-4df1-91e5-ce06b1182560,Inbound,Order Related,Order Verification,,7d84b99f-6722-4809-bd9b-8246cfee81a0,,02/08/2023 13:43,02/08/2023 13:46,02-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
ce05957c-95cc-4005-b3d4-f3f92c22d35b,Inbound,Product Queries,Product Specific Information,,9191bf5c-d371-4f24-86cf-1cea9d632c88,,01/08/2023 15:31,01/08/2023 15:36,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
76d56624-3763-43e1-a4db-80a5dc789e69,Inbound,Order Related,Installation/demo,,731a4aa4-3245-4a3d-8d8a-1209383880c6,,01/08/2023 17:45,01/08/2023 17:48,01-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
ae940654-610e-42ed-bbec-959fc309a4e5,Email,Returns,Wrong,,0e2b7c76-eab4-4f91-b754-dc42f801d617,,02/08/2023 18:43,02/08/2023 18:48,02-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
8fccada4-1fba-4cc8-9385-79b2a31fffc1,Inbound,Returns,Reverse Pickup Enquiry,Kindly reduce the time to resolve the issue,3c656b1e-0d28-41f4-87e7-49f5f5ddb811,09/07/2023 18:15,01/08/2023 11:37,01/08/2023 11:41,01-Aug-23,GWALIOR,Furniture,12628,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
d1312db3-bec7-43ce-b022-670d717a8a13,Inbound,Order Related,Priority delivery,,5db357ec-0b72-42b5-81eb-d108cc85649d,,01/08/2023 08:20,01/08/2023 08:20,01-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
456fb531-ebf8-4577-acfe-fd8ac5278071,Inbound,Returns,Reverse Pickup Enquiry,,4d8714dd-b55a-4f30-b709-0d2439f2d22a,,01/08/2023 10:24,01/08/2023 10:37,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
0c08b279-4bb8-4c5e-84f7-cf314ea5a654,Inbound,Order Related,Installation/demo,,38253017-3521-4478-a62b-dab2fb6980da,,01/08/2023 14:58,01/08/2023 15:57,01-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7016f5bd-b48d-4554-a80c-e3dddaedc9e1,Inbound,Order Related,Order status enquiry,,bd7a01ea-5771-44d5-be11-faf5e2ceb311,,01/08/2023 18:33,01/08/2023 18:33,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
9f118c8e-ecfe-457d-9505-ad1e522a0e67,Inbound,Returns,Reverse Pickup Enquiry,Mr.   was very understanding and knowledgeable person . He's very patient during our whole conversation and tried his best to solve. so Thank you so much for your time and efforts. Have a good day ,1b67130b-4359-4b64-8135-9eca0c2c364c,,02/08/2023 16:55,02/08/2023 17:26,02-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
4230c4cf-2615-4c5f-8015-2b05d9b8a689,Inbound,Order Related,Installation/demo,,e8b2e7d6-612b-431e-8522-25b63e6a9fd8,,01/08/2023 07:26,01/08/2023 07:27,01-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
3b0ea29e-ae87-44f9-9b1f-6b3901b36931,Inbound,Returns,Reverse Pickup Enquiry,,31452ce0-3053-4029-b6f7-9f3dd52235bd,,01/08/2023 16:32,01/08/2023 16:39,01-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
883c6660-13c9-4891-8a20-cbe00fd15679,Inbound,Order Related,Order status enquiry,,16b71846-c40b-42ee-9f1b-5fcd924e7bbf,,01/08/2023 16:35,01/08/2023 16:38,01-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
eb7a91ae-b0ec-45a5-9672-9bcae0c6b368,Inbound,Returns,Reverse Pickup Enquiry,,0bf44661-d7ce-4d94-868d-f84adb33da50,,02/08/2023 09:48,02/08/2023 09:49,02-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
e11e2e2b-993e-4203-a4e3-8874b0ee2428,Inbound,Returns,Exchange / Replacement,It seems to be a cheating case at the end of delivery team of Shopzilla. I have put Daikin split AC as the exchange item to be picked up. They claim they are supposed to pick up a window AC.,0cf91c03-1645-4b09-99fb-cab476abda4c,,02/08/2023 13:54,02/08/2023 14:11,02-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
b9db2672-d5fb-41dd-bbb9-773673491ea0,Inbound,Order Related,Order status enquiry,,ef424adf-c026-4260-a1dd-30e76b87d4c3,,02/08/2023 18:29,02/08/2023 18:33,02-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
65261c2c-51fe-434d-9e0e-2bfdffeb6e3d,Email,Order Related,Installation/demo,,ae31ae1f-ccf9-4b15-8fce-a8e11c7d2743,15/07/2023 19:17,02/08/2023 08:55,02/08/2023 08:58,02-Aug-23,WARANGAL,Home Appliences,9999,,Logan Barnett,William Park,John Smith,31-60,Morning,5
c7954a95-bd87-402b-b040-9ad3da080a46,Inbound,Order Related,Seller Cancelled Order,,f0e1e63f-be5c-4845-b863-c12b22c2a264,,01/08/2023 09:41,01/08/2023 09:53,01-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
682bde23-5ce9-409f-8bbe-5ecad0d6b3d3,Inbound,Product Queries,Product Specific Information,Good ,6e95d155-e30c-4517-ae2c-eaf230d65efd,,01/08/2023 14:40,01/08/2023 15:32,01-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
3283019a-bf0d-4fd0-b549-51696fd69b2b,Inbound,Refund Related,Refund Enquiry,,23b1a950-6990-4ce2-86d8-dff151bf4a34,,02/08/2023 11:44,02/08/2023 19:45,02-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
7fb83b13-b79b-4f39-8125-f7ecaf28851a,Outcall,Returns,Reverse Pickup Enquiry,Very good customer care services ,3f75730b-fa5e-470c-9633-893a260670e0,,02/08/2023 10:37,02/08/2023 10:39,02-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8d28c803-dd6f-4d1e-bb77-5274b74a3de8,Inbound,Returns,Reverse Pickup Enquiry,,6626f8ad-6b32-4709-843d-093d6cce8e8d,,02/08/2023 17:07,02/08/2023 17:25,02-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
285ff971-d36b-41df-abb9-0dce0607d3c4,Inbound,Returns,Wrong,,df82516a-1f5c-4f40-a24d-b46c106ec8d2,,01/08/2023 12:31,01/08/2023 12:32,01-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
e606400f-5e95-4c2f-a0e0-a69c81c98d40,Inbound,Order Related,Order status enquiry,,3ec0c35c-c866-4ae3-acc1-c31601cdd1f5,,01/08/2023 13:11,01/08/2023 13:50,01-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
6eff30cd-a65e-4ee6-86be-f0e35d5958f2,Inbound,Order Related,Priority delivery,,924d1733-24d2-4d83-9cc1-76efce710b81,,01/08/2023 22:18,01/08/2023 22:20,01-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
57249db4-4123-4816-aa45-124bf9ddc1f5,Inbound,Refund Related,Refund Enquiry,Excellent services thanks,9c5e83b4-59a6-4429-aa50-7b085b0495ec,,02/08/2023 01:02,02/08/2023 01:48,02-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
9be9bca5-adab-499d-95d3-04d358e704ad,Outcall,Order Related,Installation/demo,,997252f0-1e5e-46cd-8168-a588f7ff6c24,,02/08/2023 13:30,02/08/2023 13:32,02-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
dd1f3ed7-0c66-4b01-8aba-b4c651d869ca,Inbound,Returns,Reverse Pickup Enquiry,,b28276bb-4d44-4492-b881-839ee8a54dd9,23/07/2023 23:20,30/07/2023 19:13,01/08/2023 13:25,01-Aug-23,NEW DELHI,LifeStyle,629,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
328d3c07-4f7b-43a0-b262-d72501d79746,Inbound,Returns,Return request,,ffaea05c-499d-478b-a800-b49c4266ba4e,27/07/2023 20:42,02/08/2023 16:26,02/08/2023 16:28,02-Aug-23,TIRUNELVELI,Electronics,1299,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
257653c5-7fd3-42eb-8c0d-c553bdf521fc,Inbound,Returns,Missing,,3155b83b-c92d-496d-97d2-96aaa077ea0b,26/07/2023 21:24,01/08/2023 09:54,01/08/2023 12:27,01-Aug-23,JAIPUR,Electronics,3999,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
8b2077c4-9892-437b-8405-a00c50b903bc,Inbound,Refund Related,Refund Enquiry,,77ff1bbb-0fc1-47b7-bcaf-ae8a1ae933b2,25/07/2023 21:40,31/07/2023 22:41,01/08/2023 09:10,01-Aug-23,AHMEDABAD,Electronics,6899,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
c9493197-9fbf-4871-aa72-22aa15587ed4,Inbound,Returns,Service Centres Related,Better to solve the issues within days,cff4682f-f201-40f4-8f13-ceff042b7812,,01/08/2023 17:20,01/08/2023 17:48,01-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,3
f6339ea8-4e52-4364-b17d-275436621a73,Inbound,Order Related,Seller Cancelled Order,Very bad experience ,f1ac6838-56e6-4eb6-ad10-e7b392c15aa3,,01/08/2023 12:13,01/08/2023 12:15,01-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
dc04f2cb-d7a3-41a2-a409-386ab420a436,Inbound,Returns,Service Centres Related,,cb29d3ca-3e8a-484b-8111-1fd37455eddd,,02/08/2023 08:52,02/08/2023 09:00,02-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
6a3132c1-79dd-4a64-a8f7-2ef154d0c865,Inbound,Shopzilla Related,General Enquiry,,7e7281b4-47e0-4215-beaa-b12f9e352f3f,,02/08/2023 18:51,02/08/2023 18:53,02-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
ee8d5403-241c-4e23-9918-77d3f1f741c0,Inbound,Shopzilla Related,General Enquiry,,5ddfd095-c66b-47a9-975d-92f154311f5d,,02/08/2023 19:59,02/08/2023 20:13,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
63b516a6-f748-4436-bd99-ff0d79aa9624,Inbound,Returns,Fraudulent User,,8d35fd19-a886-4e71-bd97-698d89aa143d,,01/08/2023 13:56,01/08/2023 14:01,01-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
6a661df0-7784-4657-8000-7ece9a0ef6d7,Inbound,Order Related,Order status enquiry,Thnq,9c45293f-fa38-46b3-96a4-f02bd86711e5,,01/08/2023 14:01,01/08/2023 17:19,01-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
5bcbe281-0a3c-447b-8d7f-cd2b72f69e93,Outcall,Returns,Reverse Pickup Enquiry,,f1581be8-c014-4dc3-9a93-7e601363f65d,,02/08/2023 18:59,02/08/2023 23:09,02-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
031b1cef-7e5a-4d69-88c3-d2b4dc15c3e0,Outcall,Order Related,Seller Cancelled Order,,1867815e-2a0d-442c-8fde-e51a22ebbd34,,02/08/2023 11:59,02/08/2023 12:13,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
8668dccd-feae-4817-9d95-b41a3e030e99,Inbound,Returns,Return request,Good ,8f7c5026-27cf-4d51-b1f0-73e543f591e5,,02/08/2023 18:16,02/08/2023 18:20,02-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
b4ba56c1-b18a-4642-b397-aee2e52b35be,Inbound,Order Related,Installation/demo,,207821c8-99f6-4526-80ab-84a115f05e10,,02/08/2023 20:38,02/08/2023 20:39,02-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
a15afe0e-b9bf-4b32-b912-9442de0c975f,Outcall,Order Related,Order status enquiry,,4f49c6f5-93df-4c62-9131-05ce6cd7fcbe,,02/08/2023 23:45,02/08/2023 23:47,02-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
351d58a1-a6fe-46b9-a526-9d84282ed760,Inbound,Order Related,Installation/demo,No one helped me,ca24f72b-461b-41b9-9e09-001a12276b0c,29/07/2023 21:09,01/08/2023 20:27,02/08/2023 08:25,02-Aug-23,VARANASI,Home Appliences,29990,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
e503b292-af2d-4de5-98d4-b6bf8bed2eb1,Inbound,Returns,Reverse Pickup Enquiry,,40478ebd-4b4d-4064-8029-538e32f5adc1,,01/08/2023 19:50,01/08/2023 19:59,01-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
27491379-39ac-4c8f-bebc-b2908224a12a,Outcall,Order Related,Order status enquiry,Full customer support,e30844c5-baa5-4626-baed-0bb20e5ba994,,01/08/2023 19:45,01/08/2023 19:47,01-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
ad42bb80-a227-4e20-9160-4428d6b61987,Inbound,Returns,Fraudulent User,,66d56473-2173-4531-824f-4201fba39d4a,,01/08/2023 22:12,01/08/2023 22:20,01-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
47a6f557-2064-46d1-9267-e4f9f98a5787,Inbound,Refund Related,Refund Related Issues,,8ddb7afc-fb16-403c-9210-ab9de4143807,,02/08/2023 17:11,02/08/2023 18:05,02-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
5282423a-f091-46df-87d3-deb4d38f089f,Inbound,Order Related,Delayed,,4223464c-894b-4281-9149-ae3a64a62306,,02/08/2023 19:04,02/08/2023 19:11,02-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
929598c4-df3f-4ca3-bad2-2f8e425f86e5,Inbound,Payments related,Payment related Queries,,ad8ff65b-1a8c-45cf-8532-7b25beb0961d,,02/08/2023 21:49,02/08/2023 21:51,02-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
e6d429a3-4fd6-4dcd-ac57-320566b1bd45,Inbound,Returns,Damaged,,f2a5d565-0b5a-428e-b950-6b9763072c81,,02/08/2023 12:31,02/08/2023 12:36,02-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a612f503-42c8-4db0-92a1-b0a6acb5d853,Inbound,Order Related,Order status enquiry,,d4da2414-321f-4aa8-aefe-17e02e0a4fce,30/07/2023 19:35,01/08/2023 12:25,01/08/2023 12:28,01-Aug-23,SAMBA,Books & General merchandise,3799,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
ebe3794c-6a62-4ad8-839c-ee48b8e8dcbd,Inbound,Order Related,Order status enquiry,,33b0cc4f-577e-48a8-bd3f-2ffb15f7e542,,01/08/2023 05:00,01/08/2023 05:02,01-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,4
f1ae9c51-36f3-4155-84cf-c8cc3ae17c41,Inbound,Order Related,Installation/demo,,58a633b3-34b2-49a8-a7d4-a748c0ac91e6,,01/08/2023 18:27,01/08/2023 18:30,01-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
3fc689b4-e137-421b-bd9c-103faef86667,Inbound,Cancellation,Not Needed,,778bf0c4-c4d0-44a2-aa9d-f1a5be4602d3,,02/08/2023 20:11,02/08/2023 20:15,02-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
aec77922-afab-4c97-8888-012be0537c90,Outcall,Shopzilla Related,General Enquiry,Customer support Good but not solve my issue ,400df2ab-6d75-4e26-ba75-a482941b31bc,,02/08/2023 11:29,02/08/2023 11:34,02-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c924582a-2919-4b5d-9902-0cdab88a933a,Inbound,Returns,Fraudulent User,,465d6f63-9502-468c-87c4-183f6e8244b9,,02/08/2023 12:17,02/08/2023 12:26,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
06a91d92-9c00-4da6-9a8e-bf3d8353f369,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,e211cbc2-c1f4-4f02-97a3-d56f961d3b8b,,02/08/2023 20:12,02/08/2023 20:16,02-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
a5d9ed14-e0fd-44d6-b1de-2c18523c58a1,Inbound,Returns,Wrong,Very poor service ,68edf7ce-aded-41df-9c32-b843289d3f58,17/07/2023 13:04,02/08/2023 14:52,02/08/2023 14:52,02-Aug-23,PANDUA,Books & General merchandise,1100,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
75166bf8-d1a6-4471-8e28-6e0cb9aac287,Inbound,Cancellation,Not Needed,Shopzilla wrost deliver service. My 8 product not deliver from Shopzilla. SuperBuy very good in delivery service ,9b7558ea-f8f5-4ed8-b37b-0af64f9c73f2,27/07/2023 10:58,01/08/2023 15:22,01/08/2023 15:25,01-Aug-23,SIKAR,Books & General merchandise,1329,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
79567ad2-9066-412a-b809-42e1fc8de530,Inbound,Returns,Missing,Very good ,1e26e09d-6ff8-4e5c-a257-6fcb6b4122da,,01/08/2023 07:29,01/08/2023 07:32,01-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
5327b788-76aa-4e1b-944c-4baf9880be47,Inbound,Returns,Reverse Pickup Enquiry,,34cb4c08-3061-4443-bf8a-e15b64f0a738,,02/08/2023 19:41,02/08/2023 19:43,02-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
1506afb7-cd90-4996-a9ec-fa52b41924f3,Outcall,Returns,Reverse Pickup Enquiry,Return my order,6c156265-b872-48fa-9021-fb182a3fb66f,27/07/2023 12:06,31/07/2023 19:55,01/08/2023 11:20,01-Aug-23,MADURAI,Electronics,278,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
7e6c8250-c82a-40cf-ae08-03c381a1893e,Inbound,Returns,Reverse Pickup Enquiry,Veery goods ,80287c35-88c0-41fa-9d5e-466be4ffc13e,,01/08/2023 10:18,01/08/2023 10:25,01-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
bbe647a2-8bea-4a51-a98e-bbc6cb74e80d,Inbound,Returns,Fraudulent User,Good ,6c0d93b1-769a-4e9a-b6f4-e3c58f2a71b2,,01/08/2023 16:52,01/08/2023 17:02,01-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
e8f64d17-e3db-4e5a-b7e8-0e90051a9821,Outcall,Order Related,Order status enquiry,Chutiya log ,63ec7d6b-4b06-4867-ad24-61832dcd52d5,,02/08/2023 17:57,02/08/2023 18:24,02-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,1
dfc26305-d552-422b-8dc2-2d6720777e97,Inbound,Returns,Return request,,ab83d3c7-b162-432c-9445-ce86394979fd,26/07/2023 19:58,31/07/2023 20:44,02/08/2023 07:32,02-Aug-23,CHENNAI,LifeStyle,279,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
b11a726e-97e2-445b-bf6e-2d018f8af1fb,Inbound,Refund Related,Refund Enquiry,Good,312d053f-0ca5-48f7-9e2a-90f874b17ebc,,02/08/2023 14:40,02/08/2023 14:43,02-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
a8528cf4-a7a7-4ec9-8358-6783bc90ab04,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla very bad online app,6ae68eb6-ccb6-4aff-ad70-1245febb5d3e,,01/08/2023 19:02,01/08/2023 19:22,01-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
744a7bc3-0c20-40fb-b97f-dcacb4463b71,Inbound,Order Related,Order status enquiry,,77294b43-217f-467e-86db-8d2f86d44f37,,02/08/2023 11:54,02/08/2023 12:07,02-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
c3a3c005-d096-4cb1-9836-ebc73f567fe1,Outcall,Returns,Return request,,9733adbd-4b52-44e6-b747-a49f5da4c621,,02/08/2023 12:46,02/08/2023 12:49,02-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2bfe3e7a-6bd2-454d-b7be-117f2165db95,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is wasting our time to make us talk their uneducated customer care executives who don't know anything as well as they don't any action to resolve our queries just waste our time to putting call on long holds,7bd1c002-d608-4659-ae09-0ef341505961,,02/08/2023 14:09,02/08/2023 18:52,02-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
099688ad-3ce4-46f5-86d0-00bdbc678ff1,Inbound,Returns,Return request,,d93ca8da-17bd-42b4-879a-e5ca7a3af697,,02/08/2023 16:33,02/08/2023 16:35,02-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
056015c9-9f4e-471a-9320-fef5751eee1d,Inbound,Order Related,Delayed,,39e7b6eb-ad3d-4684-a0f0-b7a0441390ff,,02/08/2023 22:45,02/08/2023 22:46,02-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
2b367da5-28ae-42c9-b613-adced6671aef,Inbound,Returns,Fraudulent User,,ea84036e-aaaa-4806-be6b-5da15a3c5dd6,,01/08/2023 11:14,01/08/2023 11:19,01-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
3886e8e5-abc0-4ab1-8ccf-8d0317201e08,Inbound,Returns,Reverse Pickup Enquiry,Very bad ,380b13d8-91d2-43ed-8a00-72522aab637d,,01/08/2023 18:39,02/08/2023 10:09,02-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,1
49fe7439-83c4-4818-a1c8-172ecf83c49e,Inbound,Returns,Return request,Wery good costomer sports good help,acae0456-7a4c-4f66-a16c-d0ba6ad4fadc,,02/08/2023 12:17,02/08/2023 12:25,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
97c78aab-33dc-43a0-b250-4e4e4eda94d7,Inbound,Product Queries,Product Specific Information,,e0280aef-64cd-4747-aa47-b96db2b7df47,,02/08/2023 14:33,02/08/2023 14:36,02-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
abca674b-f137-4ef7-9013-05322b425c9d,Inbound,Order Related,Seller Cancelled Order,Don't cancel any order automatically after concerned the order.,674cc467-d126-4f62-b03e-8a8061d1d360,,02/08/2023 15:23,02/08/2023 15:25,02-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,4
e3343aa5-fc3d-4caf-8442-abbee741d7bf,Inbound,Refund Related,Refund Enquiry,Poor performance in last six month of Shopzilla,ce0bdd67-86de-4ec6-afd3-1103e153f1b5,,02/08/2023 15:23,02/08/2023 15:32,02-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
fbd3134c-26ae-4945-98f4-6fc470e3dfd5,Outcall,Returns,Missing,Thanks..,3485a673-7bfb-4060-9a11-7bff1422c503,,02/08/2023 22:19,02/08/2023 22:31,02-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
ec7df1e8-2f66-4f23-a68c-16dae46eac00,Inbound,Order Related,Delayed,,9fcc5bd0-c602-4b8c-821e-a4285083f1db,18/07/2023 10:18,01/08/2023 20:10,01/08/2023 20:27,01-Aug-23,RECKONG PEO,LifeStyle,4274,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,3
22e3e8e1-bff8-4d3b-a483-0b3beafe9575,Email,Returns,Reverse Pickup Enquiry,,8c1ac2ae-b9a2-4334-ad8e-9f9f7fcb0730,08/07/2023 13:45,02/08/2023 13:30,02/08/2023 13:31,02-Aug-23,MAHESANA,Electronics,1599,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
ca9dcae1-df3d-4b68-88b0-f414a4c05870,Outcall,Returns,Fraudulent User,There\u2019s is no help from support system i tell that I don\u2019t receive total grocery product but no response ,8b7a8c8f-13f2-4988-981c-e5e5d7128535,22/07/2023 13:36,01/08/2023 13:06,01/08/2023 16:45,01-Aug-23,NASHIK,Books & General merchandise,43,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,1
fe517490-3e7d-4dcb-99f8-00666355ec0d,Inbound,Returns,Reverse Pickup Enquiry,,56e8753b-bfda-44cc-be4e-5662c30527fc,,01/08/2023 18:10,02/08/2023 23:16,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
b8849a2e-9610-479e-899a-afe62b4ea78e,Outcall,Returns,Reverse Pickup Enquiry,Return me bahut   But catmar skutive help  e h,d63a4e2c-8c8a-4004-833c-e396af914aa0,,02/08/2023 09:43,02/08/2023 09:51,02-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
e197ed57-3279-499e-8fa8-3d24a13dfd7a,Inbound,Shopzilla Related,General Enquiry,,8124245e-6d78-4881-b355-4adaddcf62ff,,02/08/2023 13:11,02/08/2023 13:21,02-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,2
d20d6a42-7b59-45f2-8327-e50accd92fac,Inbound,Returns,Reverse Pickup Enquiry,Everything was good. ,dd4de869-0080-4636-a451-d5f23cac41db,,01/08/2023 07:47,01/08/2023 07:48,01-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
7871fa0b-c115-44b1-9f34-307fb6cb6ae2,Inbound,Returns,Fraudulent User,,87b1e173-105d-4cd2-b0b4-c3d525bc8cd4,,02/08/2023 12:20,02/08/2023 12:21,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
0f80ac29-7cee-49bf-b663-914715d2b85d,Inbound,Order Related,Order status enquiry,,a53c2337-4747-455f-a219-bcddbb6bd05e,29/07/2023 13:43,01/08/2023 09:47,01/08/2023 09:48,01-Aug-23,BILASPUR,Mobile,44999,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
2ab4e8af-1714-42fd-8413-312652637976,Inbound,Order Related,Delayed,,8fee0526-4cf3-4fe1-829b-2e51f1a7854e,27/07/2023 22:21,31/07/2023 21:29,01/08/2023 14:18,01-Aug-23,PUNE,Furniture,9690,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
3c652a02-8a3a-4fa7-8285-1a1ce55a618d,Inbound,Returns,Reverse Pickup Enquiry,,10657594-ce05-4cfa-9671-3e6a88350fa0,,01/08/2023 13:19,01/08/2023 13:22,01-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
94b88979-4c52-4f58-95d4-af5257b8a004,Inbound,Returns,Reverse Pickup Enquiry,It was good my issue was resolved,0ef10cb3-e578-457c-88da-5c83ef73a294,,02/08/2023 18:08,02/08/2023 18:10,02-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d992b203-60f7-443a-8974-7eded22af1a8,Inbound,Order Related,Invoice request,zubis is good understanding good communication with customer ,094f328f-00f4-4d37-8983-8e6443c7c7a4,,01/08/2023 10:04,01/08/2023 10:16,01-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
19e77a5e-a2a4-436e-81a7-7425bb518d47,Inbound,Returns,Reverse Pickup Enquiry,Good,a3117cb6-d841-40e9-8556-380db31fe0b1,,01/08/2023 10:06,01/08/2023 10:27,01-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,4
62ab7bda-f48b-47dd-bee9-0c69b3592b21,Outcall,Order Related,Order status enquiry,,1d86f814-fde7-44b3-8dbb-60f348bec53e,,02/08/2023 11:55,02/08/2023 12:26,02-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
298349b8-6646-47b4-9687-8dca05e94a7b,Inbound,Returns,Wrong,,407e0e8c-4f15-46f8-8e4f-7eabf00a87ba,,02/08/2023 21:17,02/08/2023 21:45,02-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
195322a4-e2d6-4a2e-a9d8-bd11632f9928,Outcall,Returns,Return request,thanks ,fc1eb2ac-de63-4c3a-808d-d967bdc2eea4,,02/08/2023 19:39,02/08/2023 21:39,02-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,4
18040a98-dc4d-4a53-bf96-28bec9b149f2,Inbound,Cancellation,Not Needed,,f2cfff0c-414c-4454-afb1-58db85b51ed9,25/07/2023 21:41,02/08/2023 15:43,02/08/2023 15:45,02-Aug-23,MORADABAD,Mobile,13990,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,2
a7b848e3-43e7-4630-a90c-f5d521c22dbd,Email,Returns,Fraudulent User,Very poor service call disconnect in middle and the service is very poor,407cd7c9-dd07-4c00-832c-0dd69f5ad364,17/07/2023 00:34,02/08/2023 14:20,02/08/2023 16:07,02-Aug-23,BARAUT,Electronics,1699,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
10ec7b3c-78dc-40b8-96f7-3cd909cbccc5,Inbound,Returns,Reverse Pickup Enquiry,,4d267a37-b304-43b6-b409-b857e9f0af12,,01/08/2023 06:18,01/08/2023 06:23,01-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
8344c3e5-bfdf-4f89-9c28-0bd45f5df3e3,Inbound,Returns,Exchange / Replacement,,5afdafb6-b1ce-42e4-9dc2-2f62f2d81804,,01/08/2023 15:56,01/08/2023 15:57,01-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
bc777210-b8fc-4323-a2ad-1f76d498ad24,Inbound,Returns,Reverse Pickup Enquiry,,aae78e78-442b-4c3f-afbc-7b6b3590c362,,01/08/2023 18:28,01/08/2023 18:29,01-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
656e4542-4021-4211-acda-6e5a2c795b1d,Outcall,Payments related,Online Payment Issues,,81dee884-5e04-4585-a293-3638cf10507c,,02/08/2023 22:28,02/08/2023 23:18,02-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
1c742b87-50e7-49db-8755-7a154eca0eee,Inbound,Order Related,Delayed,,fc079b0c-441b-4820-9878-ec73d6a69970,16/07/2023 18:06,01/08/2023 14:02,01/08/2023 14:08,01-Aug-23,MAHABUB NAGAR,Home Appliences,3474,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
adf8f665-eceb-4e5b-a8e9-e6a6a00c70e2,Inbound,Order Related,Delayed,Your process sucks deliver my order you idiots ,70e8eed9-68cf-40f5-8bac-08d333e0e767,20/07/2023 11:32,02/08/2023 15:11,02/08/2023 15:15,02-Aug-23,KHARAR,Home,369,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
44613807-cfb7-4ef7-9a83-033da0127c57,Inbound,Returns,Return request,,1dc47c3f-48f3-470f-aa2c-5d6e1db180c4,,01/08/2023 18:51,01/08/2023 22:32,01-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
62a8bd77-98a4-403b-a986-9d4b5a0f84be,Inbound,Returns,Reverse Pickup Enquiry,,2ccd9b52-11d1-4d38-ad9e-a23b69daa13f,29/06/2023 21:15,01/08/2023 10:03,01/08/2023 12:02,01-Aug-23,HYDERABAD,Books & General merchandise,140,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
81b6a74b-855f-4944-a8a0-cbc328a31237,Inbound,Refund Related,Refund Related Issues,,e1eebf61-f889-485e-a757-310b55a6d2da,,01/08/2023 11:14,01/08/2023 11:42,01-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
59001f82-f4a0-40dd-acbb-f8c92a0d7b7d,Inbound,Order Related,Delayed,,3620d308-9c48-4641-a895-a021347b2f9f,,02/08/2023 22:36,02/08/2023 22:39,02-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
ab3fc46f-cee8-47d3-9f17-95ad4c4f846b,Inbound,Order Related,Delayed,Shopzilla customer service very very good thank you you Shopzilla ,954e4c04-ad23-4049-9c22-56006414645e,31/07/2023 09:54,01/08/2023 08:27,01/08/2023 08:30,01-Aug-23,CHENNAI,Mobile,6499,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
b40ebad6-7ac7-480f-8553-0add8f037f74,Inbound,Order Related,Delayed,,9279d43b-c735-4739-acb0-417b02133e62,,01/08/2023 22:35,01/08/2023 23:03,01-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
9de22e37-e814-4dd4-a4e4-ea0f3b4af81d,Outcall,Refund Related,Refund Enquiry,,fdca8e45-ab5e-4d3c-a632-ff2cef9f5d4c,,01/08/2023 21:22,01/08/2023 21:50,01-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
4ca67a9e-0c62-41f1-abeb-88f245ca2725,Outcall,Returns,Reverse Pickup Enquiry,Return item ,4e3fce80-484b-49a1-be23-6219a4a0f3c4,,02/08/2023 08:13,02/08/2023 10:02,02-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
94451624-adec-430e-be98-923056603eb8,Inbound,Order Related,Delayed,,aa6ca964-f606-48af-9c4f-da963bbf27b4,29/07/2023 12:45,02/08/2023 18:49,02/08/2023 18:55,02-Aug-23,AHMEDABAD,Electronics,2199,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
3e19450c-6f0f-4399-80ea-d487c4d75b8d,Outcall,Returns,Return request,,142799bd-3888-4bc4-bb8a-afa5c0998efe,24/07/2023 15:36,02/08/2023 20:16,02/08/2023 20:23,02-Aug-23,MORADABAD,Electronics,899,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
f2ce956a-e19f-416c-a619-6352a6396ed8,Inbound,Product Queries,Product Specific Information,,03bc575d-103c-4127-a0b6-eb8b918a57bd,,01/08/2023 10:10,01/08/2023 10:11,01-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
1f16deb8-1c38-40e6-917d-4dcd4960638f,Inbound,Returns,Wrong,,f879cb04-3a4c-46ea-8ef4-76a92ba70ab4,,02/08/2023 13:09,02/08/2023 13:12,02-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
92dc32bf-cd45-41cf-9d68-0d3f69206b03,Inbound,Order Related,Order status enquiry,,19c3cab6-2ca9-4d83-bcaf-ee364e5355ee,,02/08/2023 18:06,02/08/2023 18:07,02-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
2e1c7853-0a95-4dd7-8560-ed54746b110e,Inbound,Returns,Reverse Pickup Enquiry,,4ad81e2e-de94-406b-878e-fea22a38b619,,02/08/2023 22:14,02/08/2023 22:15,02-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
0ea3a02a-face-4eb0-b50d-7fbfc0e6dd0d,Inbound,Returns,Fraudulent User,Humble and sweet,f3af54f3-c552-40d2-8722-bfddb90f8141,16/07/2023 14:59,31/07/2023 11:58,01/08/2023 14:53,01-Aug-23,NAGERCOIL,Electronics,1999,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
41d43a81-2df5-440e-8eab-d47c73d6de55,Outcall,Returns,Missing,Please tell the seller's to recheck the product before packing and to give open box delivery at doorstep.. it will save our time and effort.. thank you. ,8a0ecfaa-0aa1-44af-ab7a-c9620573593c,,02/08/2023 10:37,02/08/2023 10:45,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
90061894-3e6b-41e4-94ac-a54067d4df0f,Inbound,Order Related,Invoice request,,2128783c-c37c-4989-ac80-d1bc0b43146a,,01/08/2023 11:19,01/08/2023 11:27,01-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
a6826d8e-4ac8-4779-b563-57f1a6466049,Inbound,Order Related,Order status enquiry,,9102afd4-3c28-4864-b42c-cfba214d011c,,02/08/2023 11:20,02/08/2023 11:26,02-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
6e47774c-e2e3-4803-8f83-948518a80fe3,Inbound,Returns,Reverse Pickup Enquiry,,29e90eb1-e718-4e5d-9a26-bcd212351898,,01/08/2023 14:03,01/08/2023 14:09,01-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
fbddbfd2-e6c9-4023-99cc-f55a71058e10,Inbound,Cancellation,Not Needed,Very helpful staff,b8c61076-bde8-483c-962a-d86e142a508b,,01/08/2023 18:10,01/08/2023 18:12,01-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4feb51e6-53f0-4037-a610-61b578a532b6,Inbound,Product Queries,Product Specific Information,Your voice was very sweet...,bcc9a697-d571-4ad6-9338-566fcbf0b77f,,02/08/2023 13:29,02/08/2023 19:02,02-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9236868e-28cb-4286-99ed-fdce200d16c7,Inbound,Returns,Damaged,Thank you so much ma'am ,dbf55085-b0bf-4d49-98d0-57d1c7fe6d1f,,02/08/2023 21:42,02/08/2023 21:47,02-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
83dc2a44-216b-47f0-a862-1ca697f93438,Email,Returns,Fraudulent User,,2dee82eb-b0af-47bf-b9e3-926d24f423f3,30/07/2023 13:02,02/08/2023 11:35,02/08/2023 11:36,02-Aug-23,NAIHATI,Electronics,1399,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
262426e0-964a-4bc5-b356-f8ed0be1b498,Inbound,Cancellation,Not Needed,,0c9e3c7e-60c4-4674-8843-2b3bbc91c4f0,,01/08/2023 12:29,01/08/2023 15:29,01-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,2
4566262e-2566-49ea-b060-ad2f6993f6bb,Inbound,Order Related,Priority delivery,,14cc0a99-ed52-4edb-ab9b-98802c23dcf1,,02/08/2023 09:47,02/08/2023 11:51,02-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1938a8c8-0763-45f8-a391-e9a842b2e0de,Inbound,Refund Related,Refund Enquiry,,68c11e9a-f164-4e6d-9e0d-8874acbf771c,,02/08/2023 09:23,02/08/2023 09:30,02-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
eef0a037-e04f-41db-985a-f2b9cb9a3b5d,Inbound,Returns,Reverse Pickup Enquiry,,d3214f36-b30b-46de-bed0-8f9f2b1e8248,,02/08/2023 16:17,02/08/2023 21:00,02-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,1
f4697645-566e-4367-ab9e-6616719c2e24,Inbound,Payments related,Payment related Queries,,98e4e8b7-d4b2-40fa-a226-d0c34c5d2564,,02/08/2023 21:37,02/08/2023 21:42,02-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e530f495-bff0-41bc-8af0-5d219d2430c3,Inbound,Returns,Damaged,,04cdc7d7-847e-4a33-b565-2de41dae2f2d,29/07/2023 18:20,31/07/2023 08:10,02/08/2023 19:04,02-Aug-23,HYDERABAD,Books & General merchandise,1139,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,4
03f5aee1-75a4-4956-bb22-f06de58d84ba,Email,Returns,Product related Issues,,4fe7f379-e1df-49bf-80b1-c528ca552833,,01/08/2023 13:22,01/08/2023 13:36,01-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,3
ba6af65d-3ae1-412b-822d-5563be26af65,Inbound,Returns,Return request,,81ada996-3017-49f8-b291-138c7b6a2b64,,02/08/2023 07:13,02/08/2023 07:21,02-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
cb43ceff-3cb3-4bb8-a0c4-727c5ffb7288,Inbound,Returns,Reverse Pickup Enquiry,,2e81a64a-a73a-4c4b-be4e-119583a2d533,,02/08/2023 15:30,02/08/2023 15:35,02-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
fbe34942-92dd-4a31-8fc2-3ad9e473ce94,Inbound,Returns,Reverse Pickup Enquiry,,d69cc1c2-e07e-4a39-8890-dcb96bd24fb8,,02/08/2023 17:53,02/08/2023 17:56,02-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,1
0b79586c-166f-46b9-9f79-4d293ef67795,Email,Returns,Service Centres Related,Effort required to resolve an issue ,ebb084b6-059d-4aa3-8825-7ea8973e429c,,02/08/2023 17:38,02/08/2023 17:55,02-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
53a211a3-062b-450f-a079-8ba40eb60abd,Inbound,Returns,Reverse Pickup Enquiry,Please try to hurry up I am your regular customer ,bd7be85c-52fd-4529-9412-3fc752346991,,02/08/2023 18:59,02/08/2023 19:01,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
93e46fc1-43e6-44a0-8ef4-f1fb3249683a,Inbound,Returns,Reverse Pickup Enquiry,,c9cedc5d-4082-4a94-95f8-ee82d8e0b7ca,22/05/2023 11:06,01/08/2023 07:49,01/08/2023 07:53,01-Aug-23,ALLAHABAD,LifeStyle,2649,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
b491a487-db44-449b-a9f9-0be22012ad94,Inbound,Returns,Exchange / Replacement,,1e0e0f92-305b-4695-aaeb-a11db4ee7e53,22/07/2023 16:14,01/08/2023 12:15,01/08/2023 12:59,01-Aug-23,SEHORE,Mobile,32999,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
5efe5a5b-7bea-495c-b704-d2c45d0dbedb,Inbound,Feedback,UnProfessional Behaviour,Ur providing very worst service ,eb352422-61f3-481e-8c37-33914c0df0fb,08/07/2023 07:19,01/08/2023 13:37,02/08/2023 21:44,02-Aug-23,NANDED,Home,475,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
6f5413af-e506-40d2-88c0-2be6ef7580d9,Outcall,Payments related,Wallet related,Iam happy ????,982e8313-26e5-4940-a314-463c8d8752ca,,02/08/2023 11:21,02/08/2023 11:25,02-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
8e73ca27-4ed5-49e6-a108-149cec90a49e,Inbound,Feedback,UnProfessional Behaviour,Bad behaviour by  courier surface boy..Im very angry with his behaviour when he was came for delivery,b3e7c21f-8aaf-4c58-b312-1d4df80ac47c,25/07/2023 20:40,29/07/2023 17:25,02/08/2023 12:41,02-Aug-23,RAJKOT,Mobile,7299,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,2
b598417b-aa11-4be2-820c-fab22495d354,Outcall,Returns,Return request,Iam happy ??????,7b26b153-b9ec-4b0b-a163-f88a0901cf24,11/07/2023 12:08,01/08/2023 13:31,01/08/2023 13:32,01-Aug-23,PURNIA,Electronics,1999,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
5cf2aa6d-fe42-4caf-97b8-b1c6003c8a72,Inbound,Returns,Reverse Pickup Enquiry,,551b88e0-4c85-4df8-b636-6cfb4384427b,,02/08/2023 20:54,02/08/2023 21:10,02-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
ce355ff7-3081-4acb-b8fc-00cd86438b47,Inbound,Returns,Return request,Awesome executive,e13a631c-36aa-481d-966e-509b2ed4fa1b,,02/08/2023 21:11,02/08/2023 21:17,02-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
b6d5557b-4f80-4a10-8957-73c00ed158f3,Outcall,Order Related,Order status enquiry,,c787b6ec-e48d-4b16-9a59-bd985098200c,31/07/2023 14:48,02/08/2023 22:37,02/08/2023 22:38,02-Aug-23,GUHLA,Electronics,68990,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
dc3d179c-b1fb-402f-8661-d1f077cedb6d,Inbound,Payments related,Billing Related,,df97f88e-dc72-442c-a132-8df003d96e16,,01/08/2023 02:14,01/08/2023 02:16,01-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
ad25e696-312c-4bf6-b37d-33d1264770c2,Inbound,Refund Related,Refund Enquiry,Really nice ,ba3eb3c9-32b8-4273-8f29-957d3b5c601d,,02/08/2023 20:32,02/08/2023 20:40,02-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
bd344dca-343a-42e6-89f5-ded766f1f53c,Inbound,Returns,Return request,,33dbc556-a170-4437-9eac-224d0016ced1,,01/08/2023 16:26,01/08/2023 16:30,01-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,1
089abfb8-ebe6-4c2b-a963-e8b078db5858,Inbound,Returns,Reverse Pickup Enquiry,good,dd726382-ee49-4541-88f9-5918e2b11727,01/06/2023 17:10,02/08/2023 22:17,02/08/2023 22:19,02-Aug-23,NAGAON,LifeStyle,529,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
92e94bab-eeb3-4ba1-950c-93a41811b472,Inbound,Feedback,UnProfessional Behaviour,,10185469-5c51-42d2-bb6c-3f68973e2d5a,27/07/2023 13:09,31/07/2023 11:52,01/08/2023 13:26,01-Aug-23,NEW DELHI,Books & General merchandise,233,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
6692a433-48d0-4507-9318-8194395b2058,Outcall,Order Related,Order status enquiry,,ee59a2c9-e982-4b0e-9295-6b6a0092d6a9,,01/08/2023 02:16,01/08/2023 02:19,01-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
c63ca7d1-c4a7-4f9b-819d-46347806f421,Inbound,Feedback,UnProfessional Behaviour,Good work,b2609d57-907c-487f-8406-c2e04edc6573,,01/08/2023 09:24,01/08/2023 09:28,01-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
38891624-a7eb-48c3-aff8-ef038a262d6b,Outcall,Returns,Reverse Pickup Enquiry,,70de4fe1-dd5f-4afc-9a2d-2d4936678769,,02/08/2023 22:48,02/08/2023 22:56,02-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
cdfa9de6-4010-4ab8-826f-6ef0c183a4b7,Inbound,Order Related,Seller Cancelled Order,,92ff3b72-bda0-45d0-b8e5-72f8ce488ebc,,01/08/2023 07:01,01/08/2023 07:03,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
080ff803-658c-4b9f-99a0-c7a305700233,Inbound,Product Queries,Product Specific Information,,76083040-c95d-4468-9b74-fc76d1dcb4b1,,01/08/2023 21:45,01/08/2023 21:46,01-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
efc65ccb-0468-4aa1-9ca0-0c6bf756bad0,Inbound,Order Related,Installation/demo,Very very poor and very very bad shame full ,6856a55b-92ad-4f9b-a96a-41c84ef3b026,,02/08/2023 19:09,02/08/2023 21:04,02-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
6c33d771-341c-45eb-b2d4-47e180c72733,Inbound,Offers & Cashback,Instant discount,,e6eea98f-e8e1-4b3c-9e12-36d6a0e69b24,,02/08/2023 14:52,02/08/2023 15:23,02-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
3545debc-6530-4bab-b935-f4a8d99459aa,Outcall,Returns,Reverse Pickup Enquiry,,3d2757e1-1c09-4e76-941c-223bbece4931,,02/08/2023 20:12,02/08/2023 20:20,02-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
100f3d13-998e-4e48-a565-df1b3b4bd549,Inbound,Refund Related,Refund Related Issues,,c2f873ef-b206-4809-85d2-4996c885e058,20/07/2023 11:40,02/08/2023 10:07,02/08/2023 10:34,02-Aug-23,BHUSAWAL,Mobile,23999,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2182d100-b72d-40ca-8cb5-2cc4becfa1f6,Inbound,Returns,Reverse Pickup Enquiry,,cc7e4a86-4750-4ea6-9569-24d2ba2dc466,,01/08/2023 11:03,01/08/2023 11:04,01-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
9c98076b-d4cb-4278-afea-7c480f5d1bd3,Inbound,Returns,Fraudulent User,,8d398c27-45a9-4819-94fc-5f536d111050,,02/08/2023 00:35,02/08/2023 00:41,02-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
3e195910-d8e7-4053-b771-830ddc24cc27,Inbound,Shopzilla Related,General Enquiry,,522074e9-68b7-46d0-adf5-77cd4d6e43e9,,02/08/2023 16:58,02/08/2023 17:38,02-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
c54d5328-b30f-410d-8692-5b28b577444a,Inbound,Feedback,UnProfessional Behaviour,,2ca75359-7a5f-4e91-8732-c4daa2c1a8f8,,02/08/2023 18:08,02/08/2023 18:25,02-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,4
4a0000ea-52c6-4dda-98ce-ab3544eee34f,Inbound,Returns,Reverse Pickup Enquiry,,8c8196c5-de5f-444e-a816-594e99f7c8ef,,02/08/2023 18:16,02/08/2023 18:37,02-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
33fccf28-9ff1-470b-bb9a-8d31763aa413,Inbound,Returns,Wrong,Waiting period is more and also resolution time period is more. ,0da396be-6a15-4cfc-a2dd-b7e692f98be3,,02/08/2023 19:40,02/08/2023 19:51,02-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
0f176015-f6a0-4629-944c-ccdcbaa4e84e,Inbound,Order Related,Installation/demo,  or ka product muje bhej diya,62110b07-c6cb-4b2a-bce8-fa8cbc83591d,,01/08/2023 19:03,01/08/2023 19:07,01-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
bd446983-df23-41ff-a356-57782b6267a2,Inbound,Returns,Reverse Pickup Enquiry,,e03dd6b0-720c-463b-b02a-6d19b8089e86,,02/08/2023 16:25,02/08/2023 16:26,02-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
5e0e7fb7-1d8c-4352-8283-22aa10bd2664,Inbound,Returns,Reverse Pickup Enquiry,,f9ebf886-717b-46e3-b811-e27e408bb06c,,02/08/2023 19:42,02/08/2023 19:44,02-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
ceda7812-9d85-4a49-ba39-3de90ee6f785,Inbound,Payments related,PayLater related,,a96c3362-0638-4fb6-aa46-78d067f6844b,,02/08/2023 18:31,02/08/2023 18:32,02-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d01630a1-c43c-476f-a8fa-920d46294f4a,Inbound,Order Related,Seller Cancelled Order,Chutiya ,3d4ad2c5-473d-4dad-b1dd-4fe4dd59abf7,,02/08/2023 08:45,02/08/2023 09:32,02-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
76e972c6-d5c4-4c2d-b310-c7da5b154334,Outcall,Feedback,UnProfessional Behaviour,,4db1eb0b-cb91-46b5-b28f-ad80883778ba,,02/08/2023 12:01,02/08/2023 12:12,02-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
341831e6-86ed-4d51-849d-cafaa0e346a6,Outcall,Order Related,Order status enquiry,Satisfaction ,6fb593b0-7f92-4dde-9465-9ada994012ca,,02/08/2023 13:32,02/08/2023 13:33,02-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
11ebcbf1-3e15-49e3-a24d-71bbd304e829,Inbound,Refund Related,Refund Enquiry,,12de2af3-3b0d-4f49-b1d7-d718b5e5debc,05/07/2023 08:28,29/07/2023 10:41,01/08/2023 12:34,01-Aug-23,HOWRAH,Home Appliences,1064,,Patricia Holmes,Emma Park,John Smith,>90,Morning,3
9c567bf6-889d-4da9-a0e9-cc8bf77f1199,Inbound,Order Related,Delayed,,feeca042-d2b0-4f09-9f50-c858d91b2e45,15/07/2023 14:51,02/08/2023 13:55,02/08/2023 22:22,02-Aug-23,AURANGABAD,Books & General merchandise,523,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
47564396-0ce6-42eb-ac73-f027df5834a6,Email,Refund Related,Refund Enquiry,,e0fd5d77-5ad4-4cfc-980e-c2e1979b0ae9,15/07/2023 21:33,01/08/2023 09:12,02/08/2023 13:29,02-Aug-23,HYDERABAD,Electronics,32999,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,1
66935a65-a733-44db-b06b-ee29868552ae,Outcall,Returns,Service Centres Related,,a711c84e-7314-4681-9c1b-0abad3aee63c,,02/08/2023 15:39,02/08/2023 15:47,02-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
1cc3392b-48e2-479b-be2a-8bd7e548e393,Inbound,Order Related,Unable to track,Good ,abb65608-9091-4f37-8863-1ca39423fa9d,,02/08/2023 07:16,02/08/2023 07:17,02-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
d6f99fb6-56c1-4933-b6e1-e8920b53cda7,Inbound,Order Related,Order status enquiry,Good ,e211afb6-6dde-4666-a4a4-ff0bb2cad73f,,02/08/2023 22:48,02/08/2023 22:57,02-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
5712ac59-d5da-47a2-9e5d-c35028e5113c,Inbound,Shopzilla Related,Signup Issues,,2402154b-b146-4c39-a20c-a9613327e537,,01/08/2023 20:05,01/08/2023 20:06,01-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
4921848e-2ade-4caf-bc14-c747dc43e43b,Inbound,Feedback,UnProfessional Behaviour,,c9ad2967-6e72-4ab6-8ecf-5c6a3ec72c1a,,01/08/2023 15:06,01/08/2023 15:08,01-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
6b5696b5-fa5e-4821-82f2-59107750dc42,Inbound,Order Related,Order status enquiry,,767af987-dfba-4880-94d5-5ffbfd704a2f,,01/08/2023 19:26,01/08/2023 20:11,01-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e0ca5ce5-d0a5-40c6-8161-442985fa99c9,Outcall,Product Queries,Product Specific Information,,6e37e1b1-d277-4caf-b375-f17baf949a5e,,01/08/2023 17:45,01/08/2023 19:34,01-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,1
4efc65b1-717c-4ec3-9166-3ea5f8969689,Inbound,Feedback,UnProfessional Behaviour,,52060632-35c7-4efb-b9d2-cd8890fc3c04,,02/08/2023 14:51,02/08/2023 14:58,02-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
cf72e631-8c88-4536-a6d6-b9ed7aeaeffa,Inbound,Order Related,Delayed,,47345126-71cc-4379-8d4b-306859450f54,24/07/2023 21:34,01/08/2023 08:20,01/08/2023 08:31,01-Aug-23,AHMEDABAD,Home,999,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
484deff1-922d-482c-807e-3372075e3dcc,Inbound,Order Related,Customer Requested Modifications,Very polite executive and was very helpful. My concern was addressed properly and it was resolved as well.,d339aa64-0885-495f-99c6-d7d997a0a281,,01/08/2023 01:14,01/08/2023 01:14,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
5e68f38e-816a-4e63-b5f4-85483b54f142,Inbound,Cancellation,Not Needed,,7ca08606-7777-4447-bccc-ef1ade676498,,01/08/2023 10:28,01/08/2023 10:34,01-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
6d2c267c-ba54-4c9c-98ef-92e90a491885,Inbound,Returns,Wrong,,b6c2ccb4-57e2-486d-a3af-b41e953d7aa8,,01/08/2023 11:32,02/08/2023 00:17,02-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,1
6894e7e3-3b7d-4726-9184-68e5aa19d99f,Inbound,Order Related,Delayed,No,f3e4e7b9-ebd5-4516-ae28-fc6ae24da3aa,,01/08/2023 19:38,01/08/2023 23:14,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
0afefa17-75c1-4e43-ab44-1519444e4a1c,Inbound,Returns,Missing,,aa15f215-d8cc-4159-9b0c-5a60ca14faa5,,02/08/2023 13:23,02/08/2023 13:27,02-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
cf602762-2642-4346-9e07-50268accaac4,Inbound,Order Related,Installation/demo,,1776ebd6-3950-4de1-b56b-27bc3cacac4f,,02/08/2023 18:41,02/08/2023 18:44,02-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
f8fc7792-7cfc-4ed1-869a-8ed63b22f6a3,Inbound,Returns,Missing,,ba77180b-6756-4fd3-84b4-e0d52d795abc,,02/08/2023 20:03,02/08/2023 20:05,02-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
e79c8b8d-55b5-41fd-ab32-ca79c9593997,Inbound,Order Related,Delayed,,b4df249d-e6a5-4706-9982-2f75e4e33e15,08/07/2023 11:29,31/07/2023 19:02,01/08/2023 07:30,01-Aug-23,ALLAHABAD,Books & General merchandise,170,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
f3c5e87e-9193-4051-bfc3-eb2c02dca687,Inbound,Returns,Missing,Thank you so much ?? support ,28c4ed8f-f6a7-4e89-b8c2-2acb8f8feba5,,01/08/2023 18:38,01/08/2023 18:55,01-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0fefb01e-3262-4dc5-8133-56b2010943ce,Inbound,Returns,Reverse Pickup Enquiry,Good respected girl,6fd96b55-480b-4f7f-8dc2-f8ce178feb17,,02/08/2023 09:13,02/08/2023 09:19,02-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
43b92fd3-3be1-4161-a6e8-ddf321eb62c0,Inbound,Order Related,Delayed,,9bc59dfe-a2cb-4fbb-a434-3318884cb331,,02/08/2023 14:02,02/08/2023 16:05,02-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
1927b55c-d7a9-4967-ac15-4634573eba0f,Inbound,Returns,Reverse Pickup Enquiry,,d5489178-f012-41f4-ab9f-eb57169d28b0,21/07/2023 20:11,31/07/2023 20:17,01/08/2023 06:12,01-Aug-23,PADRAUNA,Books & General merchandise,299,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
f29e68c1-fa92-434b-8666-953136e13731,Inbound,Returns,Wrong,,05949703-70e1-46e3-807b-f029a272bca1,,01/08/2023 07:59,01/08/2023 08:24,01-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
87744357-144e-40c0-8b66-4b9e9333d163,Inbound,Returns,Reverse Pickup Enquiry,,1e438af5-8c71-47d0-8a22-b6c48dd18f34,,01/08/2023 10:20,01/08/2023 10:21,01-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
d2e3e8b2-2411-4f8f-8f86-78aafe10f8cc,Inbound,Returns,Reverse Pickup Enquiry,,7804784c-73be-4a79-a37e-43dac255d38b,,01/08/2023 22:29,01/08/2023 22:33,01-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
80178822-4ec8-4467-a6fb-be7515eb36f2,Inbound,Order Related,Delayed,,741d2978-c03c-4282-ba7b-a1a788b8a66c,,01/08/2023 14:22,01/08/2023 14:25,01-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
6e898ad1-8345-4adb-9c1a-e812c8cebd95,Inbound,Shopzilla Related,General Enquiry,,a69b97ac-7cdc-43b0-93e5-59f8227d60eb,,01/08/2023 15:34,01/08/2023 16:01,01-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
97e9475b-2e65-4b95-bfcd-951f8dfa9263,Inbound,Cancellation,Return cancellation,Please share confirm information with customer ,4b454f17-9bd6-441e-8613-f2d4c41e1d61,,01/08/2023 19:36,01/08/2023 20:01,01-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,3
1cfdd3a6-3678-47c7-adfd-d92f885829f9,Inbound,Order Related,Priority delivery,,7d4aac47-bdad-4558-bf3b-d360d30d5fd9,,01/08/2023 23:06,02/08/2023 09:47,02-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
522a887f-2879-4b1b-b812-b4d0a37f940f,Inbound,Cancellation,Not Needed,,d641fae2-65b6-4cba-815f-c0b8de9cc103,,02/08/2023 19:16,02/08/2023 19:18,02-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,4
17913126-0f07-4ddb-bff1-a620924d7906,Inbound,Returns,Return request,,09506bfe-dfeb-4d5e-9d27-0d29aa414d68,,02/08/2023 20:56,02/08/2023 20:56,02-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
f8990f12-0ec8-4c4e-bb15-cdf588347600,Inbound,Order Related,Order status enquiry,,32587797-65db-47f2-b264-a501f55a2638,21/07/2023 09:50,02/08/2023 17:21,02/08/2023 17:23,02-Aug-23,PARATWADA,Books & General merchandise,565,,Briana Patton,Aiden Patel,John Smith,>90,Morning,1
f127dd82-2ae9-4d6b-b654-ae2faac710db,Outcall,Product Queries,Product Specific Information,Customer service was brilliant ,8755bc94-8281-4cd2-8a8f-e91843be24da,,01/08/2023 15:06,01/08/2023 15:11,01-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
34a596de-5042-4476-9ba7-b0dee7679546,Outcall,Payments related,Payment related Queries,Thank,3e4e2218-a7cf-479f-b615-c144c893e5c5,,02/08/2023 11:18,02/08/2023 11:19,02-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
88fcd703-3ff9-4ef5-87ec-2b9a9905415d,Outcall,Shopzilla Related,General Enquiry,,b8e396fe-f111-45a8-a57e-b20901060a23,,02/08/2023 12:10,02/08/2023 12:13,02-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
e352167c-1c8a-40dc-9a97-79a8cdcec679,Inbound,Order Related,Delayed,,0e1c7eaa-76bf-45c3-bf0d-63733ec73a14,,02/08/2023 22:13,02/08/2023 22:15,02-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
6d58d1f0-3dc4-47f7-aa67-74294818132e,Outcall,Refund Related,Refund Enquiry,Very bad service,7a3e02cc-ef9d-43b8-b844-a8d2644f338f,,01/08/2023 16:55,01/08/2023 19:20,01-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
326dfe6d-57c2-493a-885b-deb3ba41a4a3,Inbound,Returns,Fraudulent User,Tq medam ,23a8f572-02a6-4be1-98f1-62521a15ff48,,02/08/2023 18:43,02/08/2023 18:47,02-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
9f732c2d-597a-45cd-9f81-89c3d136f819,Inbound,Returns,Reverse Pickup Enquiry,,63634db5-2f78-4dc4-b864-588d2caee6ec,,02/08/2023 20:10,02/08/2023 20:18,02-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
c4bc0a82-3667-491f-999a-7f73c60a1282,Inbound,Returns,Reverse Pickup Enquiry,,fa8c5128-5e61-4655-a031-ebfb73ab5b79,27/07/2023 00:48,01/08/2023 09:14,01/08/2023 09:19,01-Aug-23,BANGALORE,LifeStyle,509,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
7c6848a0-2331-4504-8f9c-f1222923f4cd,Inbound,Cancellation,Return cancellation,,d284d3e4-2974-412a-b339-fcdf2cb1acc7,,01/08/2023 10:15,01/08/2023 10:36,01-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
d3b18fda-90a5-481d-92b1-b812ac2bd4da,Inbound,Cancellation,Not Needed,,e43fc3f8-e2a8-4322-aece-63a5bd9e24b9,,02/08/2023 19:19,02/08/2023 19:33,02-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
058e82a2-c3be-4fd3-9d61-080f1c9eb4b2,Inbound,Returns,Reverse Pickup Enquiry,Make dealers/sellers and their supplier including full delivery chain to become honest and more responsible for the items delivered. ,b453015e-c0ac-4f7a-b420-6ea9c69935cb,19/07/2023 12:19,31/07/2023 17:50,01/08/2023 06:29,01-Aug-23,ASANSOL,Books & General merchandise,200,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,3
36d26e9f-1753-47ea-9f87-ced4884b9222,Inbound,Order Related,Order status enquiry,,a78579d2-2513-437e-a697-126c2481d347,,01/08/2023 21:29,01/08/2023 21:32,01-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
29172942-8a99-466d-9d59-74644232b3b0,Inbound,Order Related,General Enquiry,,6fafdba2-1a26-4a1b-9b92-0276ac044888,,01/08/2023 12:27,01/08/2023 14:35,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
fdda0b7b-97fc-4cf4-8354-568b0933362a,Outcall,Returns,Reverse Pickup Enquiry,Poor ,7c603302-0b25-417e-a4d2-215b17035d53,,02/08/2023 16:35,02/08/2023 16:37,02-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
1c935eea-da06-468a-aeba-17fc813a95b8,Inbound,Returns,Reverse Pickup Enquiry,,c61ba67f-f22d-426a-b6d5-fc75abfdabb8,,02/08/2023 21:30,02/08/2023 22:17,02-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
141f5b06-97b4-470c-b73d-7472b44b90a0,Inbound,Returns,Wrong,,c7bbdb40-0f84-4e4f-afe7-6f50629d0ad1,28/07/2023 10:14,02/08/2023 16:33,02/08/2023 16:38,02-Aug-23,JAIPUR,LifeStyle,699,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
b3c9a9fc-add6-46ee-bbff-1ee27f25c44e,Inbound,Feedback,UnProfessional Behaviour,,99b3c6a4-7e29-4bbb-9ca3-b89d7367e2de,,01/08/2023 19:56,01/08/2023 19:58,01-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
d8ce3955-601d-4bb1-96f5-232599261920,Inbound,Returns,Service Centres Related,,9f461ba2-643b-48f2-b709-e55ecc5e0112,,01/08/2023 21:55,01/08/2023 21:56,01-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
111a3a41-620d-4bf6-a61c-08dbd53c671b,Outcall,Returns,Reverse Pickup Enquiry,,b3eee0a1-9351-4fa8-b628-645b3ee13c45,,02/08/2023 20:04,02/08/2023 20:11,02-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b2830f80-2fd9-43e6-8f18-ca1f28d0e9f6,Inbound,Cancellation,Not Needed,Ap baht aseho   you ????. I'm good ,d36c9c18-51d2-4523-aa5b-81b15eb7e831,30/07/2023 10:25,02/08/2023 09:47,02/08/2023 09:49,02-Aug-23,MANGALDOI,Mobile,6499,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
4f21e006-b743-4e5f-83c4-fef1b0335f27,Inbound,Shopzilla Related,General Enquiry,,3b751c1e-5bb9-4114-9ee7-991ee02e8a38,,01/08/2023 16:34,01/08/2023 17:48,01-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
3b3e5ba1-2f58-4340-8714-24adfffb964e,Outcall,Returns,Fraudulent User,,1a446637-b871-4c85-b11d-08e5d623c89b,,02/08/2023 05:41,02/08/2023 05:51,02-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
892ce4c5-8c15-4cc8-89f3-99b402d9fe86,Inbound,Order Related,Installation/demo,,22325bc3-8988-4a0d-8beb-eafa49db114b,,02/08/2023 17:26,02/08/2023 17:31,02-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
bc2318f0-f2b8-49b9-b2dd-aa452489b511,Inbound,Returns,Reverse Pickup Enquiry,"Customer care talking good pickup bay very bad behaviour, he is missbehaving me ",1620a13b-6be8-422d-ae54-2f4a9101a5aa,,02/08/2023 18:35,02/08/2023 18:47,02-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
22276606-63cc-4d24-ad34-585ad284498e,Inbound,Shopzilla Related,Signup Issues,,b2fd963c-22e5-4c3b-8fce-9ee7ed567c62,,02/08/2023 20:55,02/08/2023 20:59,02-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
86467cd3-6896-47f3-a9cf-a71fbb37854a,Inbound,Feedback,UnProfessional Behaviour,Very good service,9e335b66-224e-49bb-8759-8419ef481d4d,,02/08/2023 23:06,02/08/2023 23:09,02-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,3
89720ab1-8efa-48c4-be54-f47fc6338043,Inbound,Returns,Wrong,,18abb017-582a-4418-ae01-a08b63dd56dc,,02/08/2023 10:25,02/08/2023 10:29,02-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
c1b442f7-4e1e-49f0-b398-9c2e3f28f313,Outcall,Returns,Service Centres Related,,8bc79d44-fea4-4ed1-8c68-4eee1ea6b325,,02/08/2023 11:46,02/08/2023 16:17,02-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0d4bd63b-5953-44b6-95a3-fb316d85a957,Outcall,Returns,Reverse Pickup Enquiry,Customer support to me Helpful ,0e2fd9e2-cc8d-4230-8790-1f4fbf7515c7,10/07/2023 21:10,02/08/2023 11:37,02/08/2023 11:39,02-Aug-23,MUNDGOD,Electronics,433,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
02c4253d-4d21-4e57-bb6e-d56cfd3209ce,Inbound,Returns,Reverse Pickup Enquiry,Not any queries ,5916d44c-6bd9-43f4-946d-ec6ea39dc1bd,27/07/2023 10:23,01/08/2023 13:47,01/08/2023 15:56,01-Aug-23,JAMNAGAR,LifeStyle,299,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ec7ca81a-a18d-402b-a8ba-b1bb474bef50,Inbound,Returns,Return request,,6336a678-c952-4c09-94ee-dc0223ea9f86,22/07/2023 00:38,31/07/2023 21:28,02/08/2023 09:39,02-Aug-23,BHARATPUR,LifeStyle,485,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
9f77e0ee-6861-4061-adf5-c2021155531e,Outcall,Returns,Reverse Pickup Enquiry,,7fe4b53a-cb2a-4451-bef4-21b54536e944,,01/08/2023 11:09,01/08/2023 12:00,01-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
b1f8a633-7b61-4066-9022-fc750b22cc98,Inbound,Shopzilla Related,General Enquiry,,306e1a3d-a5e7-4058-8e42-25296881dd3c,,01/08/2023 15:18,01/08/2023 19:32,01-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
b22e3e56-38a9-4fef-a84c-5abcbd17afa9,Inbound,Returns,Reverse Pickup Enquiry,??? ???? ,e3ec2af5-128b-439e-bfc2-3958008ef823,,01/08/2023 20:53,01/08/2023 20:56,01-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
a21b0ea3-4227-4789-ad7e-6f091f28643d,Inbound,Order Related,Seller Cancelled Order,Please order my product ,838812d8-a033-4492-8c8e-47ee47a42177,,02/08/2023 00:03,02/08/2023 00:07,02-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,3
d30ff3f9-c067-4c7a-a393-53df86b79251,Inbound,Order Related,Order status enquiry,,1bc15f2e-6af4-4770-be63-0fc8f9fba024,,02/08/2023 21:13,02/08/2023 21:21,02-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
a85ac73d-be0e-4dda-b2f5-a4503306f9a3,Inbound,Shopzilla Related,Shopzila Premium Related,,d826f54a-3434-48ec-a93b-58a9801cfd1c,,01/08/2023 10:28,01/08/2023 10:31,01-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
37fcd4f7-660f-475f-80d6-551ab2e931f2,Inbound,Returns,Reverse Pickup Enquiry,Check it,ea0b3f51-bb76-4cd7-a22c-038fd87da0f0,,01/08/2023 11:04,01/08/2023 13:43,01-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
4d3d0800-7033-4f70-bf7a-0cad0b4c70d6,Inbound,Returns,Reverse Pickup Enquiry,,77f3fb2e-b5fe-4b51-94ed-94dd9dd5e2de,,01/08/2023 20:07,01/08/2023 20:12,01-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
879aa2e3-7059-4624-b85f-644ef50e99ad,Inbound,Order Related,Installation/demo,Telugu customer service is not working ,91c85d97-a5c9-475b-8157-754ace212f87,,02/08/2023 09:19,02/08/2023 09:30,02-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
e443d1f2-c8a9-4b28-bc57-08355f885025,Inbound,Returns,Reverse Pickup Enquiry,,adea4b44-eb12-4635-8cf6-80a4d203dae8,,02/08/2023 17:21,02/08/2023 18:25,02-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
8106b3b1-bd06-4649-a9fb-588b8623720d,Outcall,Returns,Reverse Pickup Enquiry,,c08722e6-dca6-4a36-9076-208c04052a65,,02/08/2023 17:42,02/08/2023 17:50,02-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
8e6b5de5-ef89-47f0-94ad-617fa7a7e32f,Inbound,Refund Related,Refund Related Issues,Calls are getting disconnected and no call back after the disconnect call,f7620744-4185-4297-84c9-578593605526,,02/08/2023 21:36,02/08/2023 21:36,02-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
4adec7d4-9276-4757-9b87-1c745e435968,Inbound,Order Related,Invoice request,,c4ee8916-1de9-4992-9960-06bb4dc01e99,,01/08/2023 12:07,01/08/2023 12:09,01-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
b2d9ac97-dda5-4003-b3be-93df7ffa534b,Inbound,Order Related,Delayed,,7b4a498e-32aa-4a62-9e2a-cf17474bb1a2,,01/08/2023 15:26,01/08/2023 15:26,01-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
4d3296df-9d13-4373-9afc-a7a13b18373d,Inbound,Shopzilla Related,General Enquiry,All good ,618d0bad-7216-4bfc-870e-8cb1c4927992,,02/08/2023 11:50,02/08/2023 11:51,02-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
e7509a95-8f27-490f-a21c-84fcfa766043,Inbound,Order Related,Delayed,,175e2220-bf9b-4241-a03a-777554b8dc17,,01/08/2023 23:09,01/08/2023 23:23,01-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c1474d3f-f1b1-4285-91c3-a2112d156143,Inbound,Order Related,Delayed,,b9e20aad-6ff8-4af1-b14b-3d53061315b8,24/07/2023 18:57,02/08/2023 19:09,02/08/2023 21:33,02-Aug-23,PUNE,Electronics,10999,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
e3f2a41a-48d2-4fbb-8df5-96ab8e0de43b,Inbound,Returns,Reverse Pickup Enquiry,,c017447e-8472-44c0-a45a-85d88bdc1cf5,,01/08/2023 20:30,01/08/2023 20:31,01-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
f140eea1-a930-41c2-960f-f030889971c4,Inbound,Returns,Return request,Atleast send right products not different or missing accessories model,af1f9f8a-3421-4d4a-98f7-a0f1d9fed445,,01/08/2023 22:21,01/08/2023 22:23,01-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
3e944ba3-8e12-44a7-860d-c4a6dc1f96cb,Inbound,Refund Related,Refund Enquiry,,65220fa1-a0ae-48ac-801f-e32020347361,26/07/2023 10:00,01/08/2023 15:32,01/08/2023 16:06,01-Aug-23,BALLIA,Home Appliences,22746,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
9adfa6bd-4871-4769-b3e7-e9b748f622a7,Inbound,Shopzilla Related,Signup Issues,,fedeeb7c-0f2a-41e7-a071-cac2a1ca07c1,,01/08/2023 14:37,01/08/2023 14:43,01-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
9cde8517-13b8-41e1-a75b-d653a9e69b80,Inbound,Payments related,PayLater related,,9c0a6301-4213-4d32-b90d-b10eade404ce,,02/08/2023 00:35,02/08/2023 00:37,02-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
688bb6c4-bfcf-4179-8e8e-dc7a9ef5edd8,Inbound,Order Related,Order status enquiry,  ??????,f4968fc8-83ce-41a2-80ec-fc361bf0a6f4,,01/08/2023 05:47,01/08/2023 05:59,01-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
765902f6-43d0-4860-83a9-d71cc89608c2,Inbound,Shopzilla Related,General Enquiry,Bast,6d0d36d6-8e53-43a6-91c6-8dcfc1a9d9ce,,01/08/2023 06:57,01/08/2023 07:01,01-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
8812f553-8e84-4833-bf6b-03b496d2655c,Inbound,Refund Related,Refund Enquiry,Loved,a1a895f7-99a7-4be1-b6d8-fad24aae584f,,01/08/2023 14:31,01/08/2023 14:33,01-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
582c938f-591b-49d8-bf76-2efebf162171,Inbound,Returns,Reverse Pickup Enquiry,All good,f889b182-dbea-49a0-bffb-6249117b852d,,01/08/2023 21:04,01/08/2023 21:06,01-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
575f97a3-3992-4f81-adcf-7b0a77cc571b,Outcall,Product Queries,Product Specific Information,,52c89725-854d-4949-8959-e058c18175c2,,02/08/2023 10:39,02/08/2023 11:45,02-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
093738c1-c09e-4782-a564-3d4263658aa3,Outcall,Returns,Missing,Please remove \"minimum quantity of order 2\",3d07e54e-28b2-48e0-ba3c-61fa3825f509,,02/08/2023 22:18,02/08/2023 22:21,02-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
cc9c8a38-39cb-4f94-959f-085fe7f728d7,Inbound,Returns,Reverse Pickup Enquiry,,8c95fdec-3d07-4ef1-bce3-1dc39bca3226,,01/08/2023 11:03,01/08/2023 11:05,01-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
a351dfd7-7a34-45e0-8c6c-21013de0c222,Inbound,Returns,Reverse Pickup Enquiry,,0f77456e-9298-4ad1-b225-12dfdca697b3,,01/08/2023 22:32,02/08/2023 03:09,02-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
d01b0657-75b1-4766-b8c1-7af3de4ce149,Inbound,Returns,Fraudulent User,,3bc4971b-a013-4657-9393-262f75415689,,01/08/2023 06:16,01/08/2023 06:25,01-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
68794b66-c241-4398-9459-ef61ec14eaa0,Inbound,Payments related,PayLater related,,3ccc8800-0a7f-4443-ae11-cdf9c009ceaf,,01/08/2023 06:52,01/08/2023 06:53,01-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
29b0aa66-3c82-4a9c-b785-d2bd72b16bb4,Inbound,Returns,Reverse Pickup Enquiry,,0767c888-48d6-45f2-b414-000bce093d91,,01/08/2023 09:04,01/08/2023 09:05,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
a1e7ed66-0e08-418c-adfc-81895b1908d5,Inbound,Returns,Exchange / Replacement,Complain raise,a043cdb3-6549-41dc-b1e5-429a9f5ccbc0,,02/08/2023 20:11,02/08/2023 20:20,02-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
c2408610-f97e-4ded-959e-d86e49a8b998,Inbound,Product Queries,Product Specific Information,Excellent work ,76bda241-4c5a-4116-a92c-387f7d1f951c,,02/08/2023 15:55,02/08/2023 15:58,02-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
7738f1a6-c9f3-4479-968e-9fa709bed5f3,Inbound,Returns,Reverse Pickup Enquiry,Instruction the customer care persons to not put the call on hold for more than 5 minutes.,04cca283-189a-4205-971e-b1c5aafe5677,,02/08/2023 17:24,02/08/2023 17:25,02-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
1a513301-6fbd-466d-9a54-f3164fd8891d,Inbound,Order Related,Delayed,,35ebf733-7492-44d5-8d4d-6d2962670376,,02/08/2023 20:13,02/08/2023 21:28,02-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
cedb1167-364a-452e-a7e0-3caa91845840,Inbound,Order Related,Installation/demo,,2101c083-989b-46df-9466-2d14b7957b34,,02/08/2023 22:56,02/08/2023 23:00,02-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
c6122dc3-0d8b-434b-94a3-9837a2b62424,Inbound,Returns,Return request,Good,39ae3c78-0aa4-450c-8ade-1128b97f7b20,,01/08/2023 18:29,01/08/2023 18:31,01-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
1890f514-b505-409e-99ae-ffe829924dee,Inbound,Order Related,Installation/demo,,50d2423b-0c4f-44a3-9307-881c844c2e8e,,01/08/2023 19:38,02/08/2023 08:38,02-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
bc7e2ccf-4464-4990-9639-5a69ecbc3f25,Inbound,Order Related,Delayed,,6157c91a-3974-4436-9460-31f5f979fe8e,,01/08/2023 22:29,01/08/2023 22:31,01-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
58a034cc-aa6b-4013-a6c1-274261dce950,Inbound,Order Related,Installation/demo,Super ??,1ef10815-50ca-44e9-ac02-979d4329c898,,02/08/2023 12:12,02/08/2023 12:16,02-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
7669348a-3049-4085-af0e-8c44e0330ece,Inbound,Returns,Reverse Pickup Enquiry,,3119bea9-954d-401a-96c9-e149417299ea,,02/08/2023 19:47,02/08/2023 19:52,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
99b542df-e8ce-4aa1-8850-a600f77d9812,Inbound,Order Related,Order status enquiry,,436c949a-ba97-493a-a8c5-80e6b365cd59,27/07/2023 18:16,31/07/2023 19:30,02/08/2023 14:37,02-Aug-23,JAIPUR,LifeStyle,269,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
1b7d81a4-8474-4961-8de5-31dc24591d11,Inbound,Returns,Return request,,5c2e6a4e-e665-4fdf-bea6-129bcf0492a3,,01/08/2023 19:58,01/08/2023 20:01,01-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
1d8fe91c-e544-4cb2-9047-135841e97005,Inbound,Order Related,Unable to track,,d8f514c0-2474-4b0b-82d2-18b00b8dceb6,,01/08/2023 16:26,01/08/2023 16:26,01-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
38fa5b26-9e13-494f-8e71-e1be48af52f5,Outcall,Refund Related,Refund Enquiry,Contacted customer support lot of times but till date refund not credited to my account,615942bc-7082-4e9c-ae1c-013a30f7c24f,17/07/2023 13:33,01/08/2023 06:39,01/08/2023 07:23,01-Aug-23,KOLKATA,Home,331,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,1
44a45115-53d2-44bc-9aca-905a44f2d325,Inbound,Returns,Wrong,That's good ,fb50ed03-b9e2-4d50-964a-1529c1639d16,19/07/2023 16:50,31/07/2023 15:07,01/08/2023 00:41,01-Aug-23,NIRMAL,LifeStyle,799,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,4
1fdee421-ab3d-4ba4-98df-f6da56b4dceb,Outcall,Order Related,Order status enquiry,Good ??,4ac7e2c1-795d-476a-a62c-dd722fe3abaf,,01/08/2023 14:47,01/08/2023 14:48,01-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a999fb76-66f6-4c4b-b880-09a1ba48233b,Inbound,Returns,Service Centres Related,Good conversation ,bd1e1f2f-6c53-4fe7-bb9f-7ed4de3d90d2,,01/08/2023 18:50,01/08/2023 19:15,01-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
488883d7-a2c9-4b9e-89c2-b4aebc956b8f,Inbound,Returns,Return request,Good ,4b4d1a61-f7b3-4b98-9053-67286a1bbd4f,,02/08/2023 09:14,02/08/2023 09:17,02-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
cb8a18e9-519b-4bba-94cd-42e64431654f,Inbound,Order Related,Installation/demo,,c332d008-fb21-4c57-8b7a-607484bd8a63,,02/08/2023 20:21,02/08/2023 20:23,02-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
6dc9d3bf-4f67-4c69-a960-caa8fbb86499,Inbound,Returns,Fraudulent User,,5a623034-5a5b-4690-9f73-b8149cc1237c,,02/08/2023 20:22,02/08/2023 20:26,02-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
f6cf1a44-aff9-4df4-8c7e-cd30895b3225,Outcall,Order Related,Order status enquiry,,91e7b0a4-44ee-406a-8879-0f849cdf219a,,01/08/2023 08:57,01/08/2023 08:57,01-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
bd36839b-37d5-4fb0-9eff-3e5f04c35a34,Inbound,Order Related,Order status enquiry,,e3b9edcd-88fd-4e1e-909e-d07f68ecdc78,,02/08/2023 11:52,02/08/2023 11:54,02-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d34929d1-aa28-469a-aa56-71e6ebf254a1,Inbound,Order Related,Installation/demo,,299a39e7-b00a-409c-8837-eb55f80922c0,,02/08/2023 17:55,02/08/2023 18:47,02-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,1
46cdf634-3be9-44a7-aed0-871033736a87,Inbound,Order Related,Seller Cancelled Order,Try to take ownership to resolve the problem ,bfa38f54-2ca7-45d4-9495-c6f9e8586f3c,,02/08/2023 20:04,02/08/2023 20:19,02-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,3
42bb427c-723c-4107-bd45-1f7b805ce7aa,Outcall,Returns,Reverse Pickup Enquiry,,c6b206a5-298a-435f-81bc-030c5acd60bc,14/07/2023 22:23,31/07/2023 22:13,01/08/2023 11:03,01-Aug-23,NANDYAL,Books & General merchandise,995,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
7901bdf1-5b14-4435-9983-ad9ea7aa5db5,Inbound,Payments related,Wallet related,,d6e3784e-50dd-449d-9c1e-57536069e0d6,,01/08/2023 08:42,01/08/2023 09:38,01-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
174cb75c-cdc1-49b0-a33a-bdabc0bf636f,Inbound,Returns,Exchange / Replacement,,c6886bc7-5243-4d24-a195-c9a9d9eb6856,,01/08/2023 11:07,01/08/2023 11:28,01-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,3
4d96d8e7-e0d8-4d5d-b346-9ae2965e1899,Inbound,Returns,Reverse Pickup Enquiry,,e2c27e6e-01cd-4104-a56e-4e34c0f3b818,,01/08/2023 20:17,02/08/2023 09:07,02-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
b3e81933-3657-450e-90ab-8c16ef6f12f4,Inbound,Order Related,Delayed,,af37e781-c69f-4f2a-a527-52e11ca55a42,,01/08/2023 17:32,01/08/2023 17:34,01-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
245d1d75-2489-4bfd-ad16-e2a93c6a4147,Inbound,Returns,Missing,Good ,7f799ba4-adfa-445d-9b84-f41b130bf1ec,,01/08/2023 20:22,01/08/2023 20:23,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
64662dd3-c16a-41fc-a2c9-6696875f4c3b,Inbound,Order Related,Installation/demo,I could not Share my Issues Job card to Shopzilla as customer care executive guided. Pl help ,338c9371-57ee-47a7-aaaa-b9b3bd63905b,,01/08/2023 21:41,01/08/2023 22:05,01-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,3
7874a7d3-3a4f-4155-91ff-682269e52477,Inbound,Returns,Reverse Pickup Enquiry,,7a7ad03d-e7da-4051-9bfc-90000f7668ac,,02/08/2023 11:31,02/08/2023 11:34,02-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
cf657717-40c0-4553-86f2-c51014aa9174,Inbound,Returns,Return request,,188fba21-5eab-4425-803d-a141308687a5,,01/08/2023 10:38,01/08/2023 11:09,01-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
89081e39-73a0-4489-a206-be77b97012e0,Inbound,Refund Related,Refund Enquiry,,f3a015c0-3b1a-4761-9d47-781c084e3fb0,,01/08/2023 11:26,01/08/2023 11:32,01-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
69ca140f-3f94-475a-9f31-192d66c2b231,Outcall,Returns,Return request,Thank you for resolving my issue ????,f6cf980e-33d3-41dc-a4cc-cf859d59ffd4,,01/08/2023 14:49,01/08/2023 15:04,01-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
d825ee76-148e-4ddd-b9e6-3e64e36a263d,Inbound,Cancellation,Not Needed,,8e184469-9ab0-488e-95cc-0ce6428cd744,,01/08/2023 18:59,01/08/2023 19:16,01-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
23d4ec19-fac7-4590-927a-180d586f12a7,Inbound,Order Related,Order status enquiry,,b5048753-732a-48c1-80e1-dfe7cfc6207c,,01/08/2023 12:13,01/08/2023 12:14,01-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
c0f976b4-1faa-4964-b510-99f750abd9ba,Inbound,Returns,Wrong,,69a87eed-fbac-45d9-bc8e-7fdb5db9ce43,,01/08/2023 16:43,01/08/2023 16:45,01-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
067a80eb-6ea2-46f1-b752-2d3f6c820049,Inbound,Order Related,Installation/demo,Malayalam language executive ,89fffc51-660f-4626-b75b-ccbab06a5409,,01/08/2023 20:33,01/08/2023 20:35,01-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
94f4374c-37a4-48ad-b918-74def676d35a,Outcall,Order Related,Delayed,Shopzilla sucks,e5ac5cb4-3782-44b1-b55d-99acc87aeb45,17/07/2023 19:32,02/08/2023 20:32,02/08/2023 20:38,02-Aug-23,HYDERABAD,Books & General merchandise,641,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
c417d47f-a36d-4dfc-b7ed-ea25da4398d4,Inbound,Returns,Reverse Pickup Enquiry,,c371bb93-f594-4fd1-851b-0e9669a36efc,21/07/2023 09:26,01/08/2023 00:16,01/08/2023 00:18,01-Aug-23,BARDHAMAN,Home,99,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,1
07ad4441-c252-4626-b6b8-813caaf7fa0a,Inbound,Returns,Return request,Very nice very good ,b538f3ba-07d7-4ba9-87a5-f0e4dd9e17a9,,01/08/2023 09:37,01/08/2023 09:40,01-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
6b31086e-5bfe-4f70-a605-0f79a9729f45,Outcall,Product Queries,Product Specific Information,After waiting on phone for 20 minutes the issue wasn\u2019t resolved ,e4bb5183-b75a-49c8-94ff-39b6913ae6ab,,01/08/2023 09:52,01/08/2023 09:54,01-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
27859076-62b8-4957-b2db-13266c1bef58,Inbound,Returns,Reverse Pickup Enquiry,,653b36c8-ba1b-4c3b-ab02-d6b42c14b6bc,,01/08/2023 12:48,02/08/2023 19:21,02-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
16ad9779-c2c9-4d79-975c-c477bebadc08,Inbound,Offers & Cashback,Other Cashback,,0b7e1417-77a6-4cca-b60e-30a34be5199f,,02/08/2023 08:21,02/08/2023 08:35,02-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
cd507433-8b32-4115-a41c-c2c8acb4de55,Outcall,Order Related,Installation/demo,,30e8b9f1-018b-4ced-82ed-ce3454814aa9,,02/08/2023 12:32,02/08/2023 12:37,02-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
a160f3e1-1b49-4e1b-82cd-b055a997a2e5,Inbound,Returns,Reverse Pickup Enquiry,,72faf1c3-1630-4895-905c-853f2b81fadb,16/07/2023 10:53,01/08/2023 12:47,01/08/2023 12:51,01-Aug-23,GAYA,Books & General merchandise,220,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,2
583152e6-51af-4089-8bdc-c49ff117009b,Inbound,Refund Related,Refund Enquiry,Very helpful ??,7c795097-688a-4a8e-8d00-8d052785c74e,26/07/2023 23:06,01/08/2023 09:49,01/08/2023 09:52,01-Aug-23,LEH,LifeStyle,499,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
6243a757-a8f0-4096-a8d8-66c390812c08,Inbound,Order Related,Order status enquiry,,bdd1a887-d3f2-4c10-85de-98352dbcc300,,01/08/2023 16:59,01/08/2023 17:00,01-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
4cc1951f-b06c-482a-a32d-9669a3f216dc,Outcall,Returns,Exchange / Replacement,,825d1292-8ec8-4fa0-b8ce-398c09afebf0,,02/08/2023 10:45,02/08/2023 10:48,02-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
b166c490-8d6b-404c-8090-393326c755e3,Inbound,Shopzilla Related,Shopzila Premium Related,,0376b8ca-525b-4d23-8ce4-89163a9eaa08,,02/08/2023 17:44,02/08/2023 17:47,02-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,3
56986eb1-9387-4ecc-ae63-b4f4fa1127b8,Inbound,Order Related,Installation/demo,,e140808f-fe6f-4c95-adce-8dba36057daf,,02/08/2023 19:21,02/08/2023 20:49,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,4
cd798aa8-4d52-4da2-a630-0bf85387674f,Inbound,Returns,Fraudulent User,,bb024ffd-494b-434d-850f-11afeaa59952,,01/08/2023 13:47,02/08/2023 19:44,02-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
29157ec8-a856-4145-9141-242c8cedb0a4,Inbound,Returns,Return request,Best service,9af29b77-a80f-42ce-aa8a-24cbaac42313,,01/08/2023 17:12,01/08/2023 17:42,01-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
86226f4d-f84a-45d8-a0c6-91e6391b6fbf,Outcall,Order Related,Order status enquiry,,2daf33d6-a0fb-4441-8f86-63e723303b67,,01/08/2023 18:42,01/08/2023 18:43,01-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
74079ca1-2d5c-4434-bd6f-8763414d57b4,Inbound,Shopzilla Related,General Enquiry,No ,3272775d-95b6-4955-933c-e9eb971cdbfa,,02/08/2023 09:58,02/08/2023 11:12,02-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2f105251-b4db-4782-a96f-ae4908e50023,Outcall,Returns,Reverse Pickup Enquiry,,5e88c578-b4d4-4197-91b5-408b14344d1b,,02/08/2023 05:55,02/08/2023 06:18,02-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
6d28e6cc-2cd1-485b-a483-d892b432e21d,Inbound,Returns,Fraudulent User,,2a63fd28-9cae-43e6-8d54-be46dd95f6a7,,02/08/2023 19:43,02/08/2023 19:57,02-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
64c2490f-fc6f-4e9e-a11d-e146cdaa12f7,Inbound,Order Related,Installation/demo,this exicutive was good.. I always prefer to talk to some male agent apart from any female agent because they have less knowledge and they are so much talkative but this one was excillent,03a9d0e3-6951-4398-8b23-9dc4e2f34b37,,02/08/2023 21:13,02/08/2023 21:18,02-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
24ef1b21-65e1-43a1-a8d6-b2778c79ba4b,Inbound,Returns,Reverse Pickup Enquiry,It was excellent.,0371ed74-52b4-44a1-b07e-41e7922a7307,,01/08/2023 10:59,01/08/2023 11:43,01-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
521065ab-723a-40fa-9e2a-3e61d014b592,Outcall,Product Queries,Product Specific Information,Very bad service my product is cancelled by seller without my permission.And customer care tells my product will be delivered.They tells wrong information to me,119f2e1d-5d12-4ae0-a04d-99cf1815cfc7,,02/08/2023 23:42,02/08/2023 23:43,02-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,1
c90043e9-d522-4639-822c-fb7c1b31c647,Inbound,Order Related,Invoice request,,ec6e11a7-6556-449a-8d9d-8af58edce864,,01/08/2023 18:41,01/08/2023 18:43,01-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
7b42176a-2e3a-494d-b785-2a909a9c119f,Inbound,Product Queries,Product Specific Information,Good ??,25b23a77-9251-44fc-a19a-2e8a48099200,,01/08/2023 19:14,01/08/2023 20:29,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
b44a1093-a9c6-4c45-9327-7f979b39a011,Inbound,Returns,Reverse Pickup Enquiry,,412d59e4-03b6-41fb-b8a1-5e195825d945,,02/08/2023 07:47,02/08/2023 08:34,02-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
ee154bf7-91ef-4b6c-ae14-476634d9743b,Inbound,Product Queries,Product Specific Information,,8c35f703-3984-41cb-81e0-976ea0a9c9ff,,01/08/2023 22:33,02/08/2023 00:56,02-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
e9de09fe-d8f6-4b73-8127-7885de2eb891,Outcall,Returns,Return request,,9d8ee8ac-65b3-4f0a-a48c-6ca4b2d34385,,02/08/2023 12:14,02/08/2023 12:19,02-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
f84fca45-dd60-4078-9cab-dd6668431d08,Inbound,Returns,Return request,,5eebe227-c388-4441-aeec-cd8c535fb182,,02/08/2023 13:59,02/08/2023 14:02,02-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
478978b3-87ba-47be-8eed-e89e2ae418d5,Outcall,Order Related,Priority delivery,,28b35eda-1157-4543-997a-d158bbabd627,,02/08/2023 21:37,02/08/2023 22:02,02-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
a6bbb438-0ec5-4b04-b2ff-688dda76e90f,Inbound,Returns,Reverse Pickup Enquiry,,2fa3ff36-62c9-406e-985e-c114f5c204bc,,01/08/2023 19:06,02/08/2023 14:12,02-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
2e49a4c8-bd38-47ce-a90d-61aa8f17a5e9,Inbound,Returns,Reverse Pickup Enquiry,,aa800a6f-7117-460d-bbe8-1be96d241b19,,02/08/2023 08:46,02/08/2023 08:50,02-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
a107d053-5401-4320-afe1-b7e9bcdf8de3,Inbound,Order Related,Order status enquiry,,8dd047fa-5a9f-4b98-b328-a30092773ef4,,02/08/2023 21:12,02/08/2023 21:18,02-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
be509b50-1932-4433-a756-e788409832dd,Inbound,Product Queries,Warranty related,Good information ,f599be4b-dff4-4474-9b10-80e8a604496e,,31/07/2023 16:38,01/08/2023 15:01,01-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
aef76e91-0517-41c8-a00f-102cd7741bd9,Inbound,Order Related,Order status enquiry,,a4bafae6-4788-4559-a713-fb737bebf470,11/07/2023 17:10,01/08/2023 19:51,02/08/2023 11:10,02-Aug-23,LUDHIANA,LifeStyle,989,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
01e6dddd-bb90-4097-9266-01d370611cdb,Email,Returns,Reverse Pickup Enquiry,,67b4077d-2ad6-477d-a7eb-c2381a14980f,29/07/2023 23:01,01/08/2023 18:14,01/08/2023 18:15,01-Aug-23,SIRSA,Electronics,1999,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
e5bfe19e-ecea-4bd2-a05d-9662cdcd3f00,Inbound,Returns,Service Centres Related,,3fc2ac0e-9e41-476a-9d0a-4f4a6530b9a8,,01/08/2023 11:02,01/08/2023 11:08,01-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
f2c32232-af46-4707-b9da-ac083e3fba49,Inbound,Returns,Reverse Pickup Enquiry,,b015f838-fff4-4db5-ab03-098ca2ab23ba,,01/08/2023 19:38,01/08/2023 19:45,01-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
c6d5f466-a08c-4d78-8f58-cd11f71c03c6,Inbound,Payments related,Online Payment Issues,,193fea34-0aac-4acc-92be-e3630bb24491,,01/08/2023 21:43,02/08/2023 07:01,02-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a416f850-4761-479a-a8a0-3f23377a96eb,Outcall,Returns,Service Centres Related,,0b4fe47a-94e5-48f8-9e48-6d1d23277499,,02/08/2023 09:31,02/08/2023 13:08,02-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
f6c04662-ec1a-491e-8b3e-5299349bfba8,Outcall,Returns,Fraudulent User,,b149faea-cb96-4999-8e36-6e3c7b84314d,,02/08/2023 12:06,02/08/2023 12:10,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
47f73b32-c9a8-4a92-94bc-5cd19fb53f28,Inbound,Returns,Wrong,I am very happy ??,21818812-7a91-48fd-a280-7fc0c6861def,,02/08/2023 18:00,02/08/2023 18:08,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
1d51e709-cf06-4698-841f-48d6f884c8e1,Outcall,Returns,Reverse Pickup Enquiry,Nice,fdd4ba31-33a5-455b-9c62-2221ca98c930,,02/08/2023 18:44,02/08/2023 19:06,02-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
32f8e5e5-dd0a-4c13-af64-7c1e9349ee20,Inbound,Cancellation,Not Needed,,62ed8729-8fe9-4b2f-a43d-8aca0d6079aa,,01/08/2023 12:20,01/08/2023 12:22,01-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
e4ffd968-1f9f-47e5-a201-700e9628fc20,Outcall,Returns,Reverse Pickup Enquiry,,4e298b86-dd40-4815-a8e3-c33fdcce92bc,,01/08/2023 20:39,01/08/2023 20:40,01-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,1
d46e3bb1-cc9e-406d-96bd-640f3cdd2a78,Inbound,Refund Related,Refund Enquiry,??,313be52c-088d-42fd-8772-d30e2f258123,,01/08/2023 20:06,01/08/2023 20:06,01-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
482ac2e1-a21d-4d80-bb88-c80c4f47c887,Outcall,Returns,Reverse Pickup Enquiry,??,96912a6e-305e-4de6-9950-8ca1a4c5dfd5,,02/08/2023 15:36,02/08/2023 15:38,02-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
4249a5d5-fd18-475c-9b91-8d9c5881d070,Inbound,Returns,Fraudulent User,,442a4d1e-6bfb-4404-a690-9f2f78332b31,,02/08/2023 21:54,02/08/2023 21:55,02-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
fe176fa7-05f2-442e-b041-7b4a603b1621,Inbound,Returns,Return request,,e1385db7-1e41-4926-9df7-5fddace3ca4b,,01/08/2023 18:48,01/08/2023 18:48,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
c5a25351-4d3d-4bdc-b4ee-88d240ab7f31,Inbound,Returns,Reverse Pickup Enquiry,,65315679-16d2-400c-ae7a-853e991f18f6,,01/08/2023 23:18,01/08/2023 23:19,01-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
7d14b43a-1a89-4429-81da-33955ca26b14,Outcall,Refund Related,Refund Enquiry,,6a5e1608-7e62-4df1-ad4a-d32ce0a24100,,02/08/2023 07:44,02/08/2023 09:12,02-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
4669c6ac-0560-43e5-a6ed-2d1a036cbc1d,Inbound,Cancellation,Not Needed,Very poor service,2842f84f-1ed9-408d-8dad-bfcf2adca707,31/07/2023 17:54,31/07/2023 22:26,01/08/2023 22:05,01-Aug-23,AHMEDABAD,Books & General merchandise,782,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,1
8e4e561d-2e2f-4858-837a-867b6d76e90c,Inbound,Order Related,Order status enquiry,,d937baf8-33fd-4ccb-b3db-6c4a89c93d46,,02/08/2023 18:11,02/08/2023 18:14,02-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
e7cba2a0-bd83-4487-bc68-6812b3878f98,Inbound,Order Related,Delayed,Your delivery partner in pin code 847405 is very bad they will cancel my order without my permission I want my order that's why I pay for this ,d05911e2-f87e-432b-b612-7ba7a07f3b2c,,02/08/2023 20:45,02/08/2023 23:15,02-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
241bde35-006e-4841-9141-464f0a982fe6,Inbound,Returns,Reverse Pickup Enquiry,,c31790f8-0d1f-4f01-ba31-975eefc24631,,01/08/2023 12:34,01/08/2023 21:30,01-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
66342293-3d5e-4ec9-b898-81fd80c31731,Inbound,Refund Related,Refund Enquiry,,6d6f0a8e-05c1-4d67-a976-3060cb66d66f,,02/08/2023 09:15,02/08/2023 09:17,02-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9802d225-162d-41d6-a336-6606d8636a92,Inbound,Order Related,Unable to track,,383f70c7-c895-4e08-bf17-710198d66ee6,,02/08/2023 21:47,02/08/2023 21:48,02-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
f77a9b8d-03f6-4b95-af85-658ea79affcb,Inbound,Refund Related,Refund Related Issues,,097dbe03-71fa-4586-b47c-72c54cfb400a,15/07/2023 01:01,01/08/2023 15:45,01/08/2023 23:57,01-Aug-23,Aundha Nagnath,Electronics,649,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
ac82b9f4-cd84-488a-9582-a8ae041a2d8f,Outcall,Order Related,Order status enquiry,Good person ,bd2d2330-5469-4e24-9b0b-767cbca80539,,02/08/2023 16:27,02/08/2023 16:31,02-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
a2445e45-8c64-4298-b8e1-90b306532958,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,d38de647-fca3-4eab-a5da-d32ffcad4e05,24/07/2023 11:01,30/07/2023 12:59,02/08/2023 10:25,02-Aug-23,UNNAO,LifeStyle,299,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
e0ffdca6-25b2-457e-b29c-925558027d43,Inbound,Cancellation,Not Needed,,481b37ea-e908-4740-bf98-d77ecab2fdeb,,01/08/2023 08:23,01/08/2023 08:30,01-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
0d86dc74-48d3-4149-8914-e80911474b63,Inbound,Returns,Reverse Pickup Enquiry,,cd0405cd-0c10-49e5-83fc-600e86b2a91e,,01/08/2023 14:25,01/08/2023 17:34,01-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
8f295b84-a8dd-44fd-9f2a-a0d7340c6ab1,Inbound,Product Queries,Product Specific Information,,2cdd703e-43c7-48dc-ba79-2911d625d0fc,,01/08/2023 14:44,01/08/2023 14:45,01-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d976dfaf-ee8d-4c23-b823-8d902e5b11e9,Inbound,Order Related,Delayed,,044b30a4-8721-42f2-bce8-8bddcfbe3744,,02/08/2023 08:35,02/08/2023 08:36,02-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
cf89ba33-3417-4bc2-a9e5-ee77a764c534,Email,Refund Related,Refund Enquiry,,a4a20de0-7e03-4cee-81c3-7f1758c5b92e,,02/08/2023 15:17,02/08/2023 15:19,02-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
79ab3e2a-d1c9-469e-af8a-6afd9fa116d4,Inbound,Returns,Reverse Pickup Enquiry,,5db7a846-4ce3-4fd5-b4e0-54f56822abcd,,02/08/2023 14:18,02/08/2023 14:19,02-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
14d98ead-dffc-461f-83a3-96af57bbd3d6,Inbound,Order Related,Delayed,I have two not received my order it's very painful ,d95c83f8-af99-4142-af77-c9b8e0aa75ef,,02/08/2023 20:05,02/08/2023 21:14,02-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,1
e925f65b-c537-45cc-aac3-c116b9b8917d,Inbound,Order Related,Order status enquiry,,67204130-19af-4315-ad05-37b615f35c80,26/07/2023 14:02,01/08/2023 10:22,01/08/2023 17:11,01-Aug-23,MUSAFIRKHANA,Home Appliences,2554,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
efab00a8-2c63-4050-bf18-1e7ba7294088,Inbound,Returns,Reverse Pickup Enquiry,,429d20b3-18dc-438e-976b-5bb1b6a48af6,26/07/2023 07:04,01/08/2023 13:44,01/08/2023 13:46,01-Aug-23,KANPUR,LifeStyle,473,,Joseph Smith,William Park,John Smith,31-60,Morning,5
1d4f6725-abeb-4d73-9591-6f4226a63c69,Inbound,Order Related,Installation/demo,,bfc25454-ec60-4fd8-befa-995c1938fb3c,,01/08/2023 10:57,01/08/2023 11:04,01-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
7a8e0af9-0682-4cf9-aaaa-128a43092ae0,Inbound,Returns,Reverse Pickup Enquiry,,d513aefd-968e-4851-bff0-4fe3c48fd839,,01/08/2023 15:40,01/08/2023 20:52,01-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
3d66a0ec-19d5-41b0-beb6-8049c976bf65,Inbound,Returns,Reverse Pickup Enquiry,"I had a good conversation with Mr.  , he listened to my problem very well and gave a polite solution.",6c0e0356-9ce8-41b7-a464-d8b1de8cc601,,01/08/2023 20:18,01/08/2023 20:18,01-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
193366d4-ec4b-415c-86f2-6b5f22426d42,Inbound,Order Related,Customer Requested Modifications,Good service ,21eca11e-4af3-4dda-8190-0017c83f9187,,01/08/2023 20:49,01/08/2023 20:51,01-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
5a0b5579-f1eb-4b2f-b2a0-276a13cb70c0,Outcall,Returns,Return request,Good ,d0686ab7-c25b-4c8a-b6ef-34af73cf1def,,01/08/2023 21:26,01/08/2023 21:29,01-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a611460f-ce49-4f1c-abab-f8c754b7fa15,Email,Cancellation,Not Needed,,86cbf3ed-5a3f-41a6-b181-8a6cb2843f16,07/06/2023 09:51,01/08/2023 19:47,01/08/2023 21:58,01-Aug-23,RISHRA,LifeStyle,396,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
bc681313-0856-48b7-9abf-f09988e5ec9f,Inbound,Order Related,Priority delivery,,ceed1ea7-0cc3-4839-9377-103ae6d422cb,,01/08/2023 07:46,01/08/2023 07:47,01-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
1698d6e2-9568-4f52-a34f-8053b87fa700,Inbound,Returns,Reverse Pickup Enquiry,,2bb4145a-3e2c-4515-9419-7c3c211b4955,,02/08/2023 16:47,02/08/2023 16:52,02-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
1870c81e-f3f8-4e74-93d9-d7717b270831,Inbound,Order Related,Delayed,Coustomer first ,054c1885-14f5-4bad-8ffa-c3992cf356d6,23/07/2023 00:31,01/08/2023 01:36,02/08/2023 16:51,02-Aug-23,KANPUR,Home,189,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
cbd3f229-8290-4170-97ed-6d4097963ca5,Outcall,Order Related,Delayed,,1c430d14-9245-44b8-8e96-4168c93e443d,30/07/2023 10:48,02/08/2023 07:10,02/08/2023 07:13,02-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,605,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
cbe17b54-fbe1-41f6-a69e-5eb83f668984,Outcall,Refund Related,Refund Related Issues,,44e78076-9a6c-4a14-8822-6a711c3fc8bd,,01/08/2023 11:33,01/08/2023 11:43,01-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
7d89973f-8f1a-4f59-a6b1-fbe012d33f7f,Inbound,Product Queries,Product Specific Information,No Thanks ??,a35406d8-d311-4d6f-818f-a825b6ef116c,,02/08/2023 00:34,02/08/2023 00:41,02-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
269e5be3-ed63-4a66-99d2-144cc5ce9b2f,Outcall,Order Related,Order status enquiry,Good,9ed17175-0ad6-4334-8f27-c71dee1683da,,02/08/2023 08:03,02/08/2023 08:05,02-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aa27bd0c-d947-4924-89bf-c5aa8958a264,Inbound,Returns,Missing,,fe8eab12-1d90-4bbf-b23b-dc98739cb60a,,01/08/2023 08:32,01/08/2023 08:38,01-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9edea225-074e-4267-8330-3494a5744da5,Inbound,Order Related,Order status enquiry,My query is resolved,241ca5c1-ca81-42a3-a11a-7bed7966cdfc,,01/08/2023 12:06,01/08/2023 12:07,01-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
caa9eed7-2ed1-40ff-b3a5-48ca186a9315,Inbound,Returns,Fraudulent User,,ea6ec38a-0805-4a9d-b50a-cc0393c2ace2,,02/08/2023 10:04,02/08/2023 13:59,02-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
0a54b698-1618-4e89-87d1-0ae119a18012,Inbound,Returns,Reverse Pickup Enquiry,,f8d66076-e153-4868-b5f9-f6504294c996,,01/08/2023 14:45,01/08/2023 14:47,01-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
60f3eb91-3bd1-468a-84e2-d8fe985bac4d,Inbound,Order Related,Order status enquiry,,d3a8a46f-5dda-445a-9db9-a7e1e5680409,28/07/2023 06:49,02/08/2023 18:56,02/08/2023 20:38,02-Aug-23,NAGPUR,Mobile,16999,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a2f6c2aa-2509-48fa-a098-d131203f80e3,Inbound,Refund Related,Refund Enquiry,Good,a81cc2d1-f083-4530-9631-cbcea407d556,,01/08/2023 13:52,01/08/2023 15:24,01-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
f78eee80-cd4a-4313-bdab-c46a80f89935,Inbound,Returns,Reverse Pickup Enquiry,Amazing care for coustomer,b46cecdf-2200-4dd2-b3d9-d571551e0b72,,02/08/2023 18:28,02/08/2023 18:35,02-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
a8eb2af0-3e74-4892-9457-088de2e66df5,Email,Returns,Reverse Pickup Enquiry,,556c7ff9-46c0-4918-96d6-ef2c8002ceab,,02/08/2023 21:08,02/08/2023 21:10,02-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
b602dd20-3c08-40da-b63e-37d5b9273d22,Inbound,Order Related,Delayed,She put the call on mute and did not transfer to the supervisor,a30bc5b6-9af5-41b8-b4ee-0c02017c36c0,18/07/2023 07:00,01/08/2023 14:12,01/08/2023 14:14,01-Aug-23,HYDERABAD,Books & General merchandise,215,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
3cce17b2-1033-4da4-bdb7-158ee6a57ad1,Inbound,Returns,Return request,,5c39f6d8-6d53-4eb5-a25c-90e084914a58,27/07/2023 11:10,02/08/2023 16:58,02/08/2023 17:37,02-Aug-23,AURAIYA,Electronics,858,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
9d04958c-ce2b-4249-b814-04c8910f6470,Inbound,Returns,Return request,,847b2e3d-ca89-4bdb-846f-fb0d86c45b00,,01/08/2023 20:30,01/08/2023 20:38,01-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,4
fb8af907-be5c-42ed-89a8-e31be963d808,Outcall,Shopzilla Related,Shopzila Premium Related,,e78f088e-8415-4749-ba30-b46b5f64a89e,,02/08/2023 18:44,02/08/2023 18:52,02-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
56bcc32c-edb7-4c57-8cff-66a1c0e6949e,Inbound,Order Related,Order status enquiry,Thanks ,15245acf-13a2-4803-b57c-f066f16bcfd3,,01/08/2023 11:47,01/08/2023 11:49,01-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,3
ec6a74cc-c35d-45b5-b502-29d6758782d5,Inbound,Returns,Reverse Pickup Enquiry,,5dfa2e51-229d-4c7f-8d20-d0606fbe0f62,,01/08/2023 22:30,02/08/2023 07:27,02-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
798ba6d9-597b-40bd-8d74-1adfffeb9ddb,Outcall,Feedback,UnProfessional Behaviour,You talked me nice,b3465dc9-42de-4b19-81fd-9c0cb6ce24ee,,02/08/2023 09:22,02/08/2023 09:26,02-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
f7ff0e20-3c4f-46b0-8dd1-c00968cd1726,Outcall,Product Queries,Product Specific Information,Very good ,0d183679-3212-4a23-b1ef-d53a7e719fd5,,02/08/2023 09:51,02/08/2023 10:10,02-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
abf9494a-8aab-4035-873a-9a0375528a7b,Inbound,Returns,Reverse Pickup Enquiry,Good,e93ec802-c926-49dc-9af3-96c8399dd540,,02/08/2023 17:04,02/08/2023 17:42,02-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
49021714-4d04-4515-b1e5-1bb2ad9baaf1,Inbound,Returns,Reverse Pickup Enquiry,,111a7668-cbf4-4a97-98ad-752ccb9ce8ae,16/07/2023 12:51,30/07/2023 23:31,01/08/2023 11:16,01-Aug-23,RAIPUR,Electronics,799,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
e26680f9-b560-45e3-9472-b2ae7d1c127d,Inbound,Returns,Return request,,9c4a0583-f430-49ec-8f68-c15500eec083,,01/08/2023 12:32,01/08/2023 12:39,01-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e3484708-258f-4e03-93ea-ee85f0589fe8,Inbound,Order Related,Seller Cancelled Order,,368998c9-2ee2-41d7-99cd-087184de00f0,,02/08/2023 06:27,02/08/2023 06:32,02-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
dff4e893-16d3-49a4-823c-acc21712c30f,Email,Returns,Reverse Pickup Enquiry,,bc597126-f96b-448c-bb39-01fe4b136ab8,,02/08/2023 20:39,02/08/2023 20:41,02-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
be889d5d-9401-459a-88f6-4b7d955b45a1,Email,Order Related,Delayed,,67ad9d29-7f30-4e29-b21e-2dd759b24eff,22/07/2023 13:20,28/07/2023 23:06,01/08/2023 20:14,01-Aug-23,CHENNAI,LifeStyle,357,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
8cbc11cd-8c52-45d0-bc46-61133121d1ab,Inbound,Returns,Reverse Pickup Enquiry,,d7e08f92-2b1b-45e6-ac65-e46087e1f269,,02/08/2023 11:08,02/08/2023 13:22,02-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
4c43adfe-5b07-432f-93ff-d6577fd42ec1,Outcall,Returns,Return request,Tushar was really helpful.I wish you all the best buddy.10/10He was really very humble and patient.His communication skills have a human touch and that's amazing.Please send this feedback to him.Regards Kshitij.,a3824c4a-b810-4411-b4ea-16937082b86f,,02/08/2023 18:06,02/08/2023 21:00,02-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
a7645cde-acfa-455e-813f-ded238d03d5f,Inbound,Returns,Reverse Pickup Enquiry,,8eeddfde-c36b-4867-8e0c-3d6093c734b7,,02/08/2023 22:38,02/08/2023 22:39,02-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
89534f68-dc8a-43ae-ae33-938b319cc961,Inbound,Cancellation,Not Needed,,e70309a2-0094-4c8c-9a01-a001168067d1,21/07/2023 07:30,02/08/2023 16:56,02/08/2023 16:58,02-Aug-23,SANQUELIM,LifeStyle,494,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
79bff44a-0247-4017-8518-67f89beb7969,Inbound,Returns,Service Centres Related,,603d1b49-d87c-4283-b383-220b5a067633,18/07/2023 14:55,01/08/2023 17:50,01/08/2023 17:51,01-Aug-23,ELURU,Mobile,1510,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bcb3a60f-cc35-4da1-8323-7252220c0991,Inbound,Returns,Reverse Pickup Enquiry,,1636aac7-0973-402e-94a4-2bd974119a43,28/06/2023 10:51,31/07/2023 11:13,01/08/2023 20:08,01-Aug-23,BHINMAL,LifeStyle,1484,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
16c3e0cd-465b-4c4f-adf9-32d67a0309d9,Inbound,Returns,Service Centres Related,,97f54724-1d07-4d65-bf5d-49ce521889be,04/02/2022 11:12,01/08/2023 21:09,01/08/2023 21:32,01-Aug-23,JALGAON,Home Appliences,7290,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
d1820395-6e86-45e1-b61e-0c6f0b22e4ab,Outcall,Order Related,Customer Requested Modifications,,53d99889-70a9-4d55-96d7-d97e437bbcc2,,01/08/2023 06:36,01/08/2023 06:38,01-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
25c740a7-3d1c-481f-a6b0-caa0f2768d8b,Inbound,Returns,Return request,,db8e415a-6a07-4f93-ba9e-779fe06750de,,01/08/2023 17:22,01/08/2023 20:53,01-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
1714e1c5-1533-4826-a231-55a256e05ca6,Inbound,Returns,Reverse Pickup Enquiry,Very good ,42ebe20a-4bf0-4659-8325-6d75181d2837,,01/08/2023 20:47,01/08/2023 20:50,01-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
31787f3a-8cba-4e3c-99d7-41eba1689ef1,Inbound,Order Related,Delayed,Nothing.... awesome...,f836e5b2-61ad-4ee7-b1c9-c77131b62455,23/07/2023 14:52,01/08/2023 00:25,01/08/2023 00:29,01-Aug-23,ARARIA,LifeStyle,735,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
95482c0c-fc8c-45d6-9db1-ac4b6d05c967,Inbound,Order Related,Order status enquiry,"Its so broken, hard to write anything constructive...",282d587a-f702-4087-8f96-ab326522f053,,01/08/2023 19:22,01/08/2023 19:38,01-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,2
5c4e83dc-45fb-465f-baeb-7bf68f3d80f6,Inbound,Feedback,UnProfessional Behaviour,Please remove your Shopzilla vendor from your service ,ece057b6-7e97-4258-b701-522d7768d4b4,,01/08/2023 18:59,01/08/2023 19:00,01-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
3f9deb1c-f947-4a4d-a6e9-473fc0fee92a,Inbound,Returns,Service Centres Related,,bfe421c9-9f99-47ab-8c0d-816b544677c7,,02/08/2023 14:10,02/08/2023 16:24,02-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
638e5628-fb98-46bc-84be-d2d5412a5fb4,Outcall,Order Related,Delayed,Good ,65540dcd-1d6a-4e8e-8070-e273c57cfe1f,26/07/2023 15:19,29/07/2023 13:44,01/08/2023 12:41,01-Aug-23,THANE,Mobile,29999,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
7696dc5d-a411-4a0a-b99e-a5f46447a0c8,Inbound,Returns,Return request,,f1f4e3fb-e4d0-444a-8dd5-7f1167ea1a6f,,01/08/2023 12:24,01/08/2023 12:27,01-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
4ac2abe8-0c4f-419c-8af5-577f67581b05,Inbound,Shopzilla Related,General Enquiry,am not satisfied ,c01d4b2f-6931-4622-a913-a6e6508fe245,,01/08/2023 13:17,01/08/2023 13:18,01-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,3
0b6925b6-d41b-4614-a5a3-99eeed002006,Inbound,Payments related,Payment related Queries,no order infromation received,3adc005a-c462-4dfd-8373-be436a33f656,,01/08/2023 19:43,01/08/2023 19:53,01-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
29d51f00-e0fd-481e-a2dc-764cd8a9d455,Inbound,Returns,Reverse Pickup Enquiry,,14d89f8c-befa-417d-811a-3897d9df8fb5,,02/08/2023 20:54,02/08/2023 21:11,02-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
3206259e-7c03-4b78-a21e-747aad0d064b,Inbound,Returns,Reverse Pickup Enquiry,,76f206ce-b4c8-401d-99c2-5646946a5639,,01/08/2023 22:45,01/08/2023 22:49,01-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
53377f0a-df59-4e5c-9865-dcfeb4512ffa,Inbound,Order Related,Invoice request,,921c57b0-8c88-411d-aa0c-18252b9e1877,,01/08/2023 17:27,01/08/2023 20:09,01-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
fd291bd9-5c28-49a0-8373-5f9047e02b3f,Inbound,Returns,Reverse Pickup Enquiry,,1d4dd7c1-18d7-4f46-a7a3-7cedc8e5b22d,,01/08/2023 20:22,01/08/2023 20:27,01-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
df7f7355-59b1-4b21-a644-a31cbd183bd0,Inbound,Returns,Reverse Pickup Enquiry,,3b7e1bd7-9290-4094-b55e-c073c6eb191f,16/07/2023 09:02,02/08/2023 13:47,02/08/2023 13:48,02-Aug-23,GURGAON,Electronics,799,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
aa5ef140-bcbc-4bfd-9fe1-f92a8eec1998,Inbound,Returns,Technician Visit,,3a3e6fed-5ede-4cb9-a438-5e18bf5f4c3c,17/07/2023 16:02,02/08/2023 15:41,02/08/2023 15:43,02-Aug-23,ZAHEERABAD,Electronics,12990,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
2437c71c-064f-45b6-b45e-de1bf42c28ac,Inbound,Product Queries,Product Specific Information,Customer support is very nice,0cdda88e-1688-4f97-a55e-41d576413c93,,01/08/2023 09:25,01/08/2023 09:27,01-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
b472d4d1-6ef1-4459-a166-632911be23d7,Inbound,Returns,Return request,,aa26f8ff-bf70-495b-840f-a18f8e9a9485,,01/08/2023 16:22,01/08/2023 16:24,01-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
86928e3a-872b-48ce-84a6-01044013d022,Inbound,Returns,Reverse Pickup Enquiry,,e201d08e-c6a8-4670-bdb3-82b2600d0c15,,01/08/2023 17:41,02/08/2023 14:01,02-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
6d3090a6-6367-4c97-b905-c8235474dbe8,Inbound,Returns,Missing,,768e81fa-5692-4747-9f64-81e7e9377916,,01/08/2023 14:47,01/08/2023 17:34,01-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
15c16c05-0e27-429e-94b8-f2e1ba4aa3d0,Inbound,Refund Related,Refund Related Issues,,e4179dfd-3587-491f-831d-3f13af21fefb,,02/08/2023 12:39,02/08/2023 12:47,02-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
462949e6-ecb2-4c03-9e31-70b8292e9eb4,Inbound,Order Related,Delayed,Nice meet u ,1d47291c-f3f4-433b-8b22-14c1471b1ec0,22/07/2023 19:34,02/08/2023 09:00,02/08/2023 12:30,02-Aug-23,NEW DELHI,LifeStyle,683,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f5237b94-7a80-4c2a-b146-41a07fb9afe9,Inbound,Payments related,Online Payment Issues,,4fbbe638-9943-4fb2-8ab7-dfcdf966bfae,,01/08/2023 10:41,01/08/2023 12:36,01-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
71a1c59d-579a-4081-9a62-6293f0d12260,Inbound,Product Queries,Product Specific Information,,03dd9eaa-0104-47d5-bb29-f8d9ffbd4cf5,,01/08/2023 12:12,01/08/2023 12:18,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
324827a2-a0f6-4454-b98b-cb82095a4eaa,Inbound,Order Related,Delayed,,1b117c7c-5f68-42be-a6a9-69aa947f74b3,14/07/2023 22:42,01/08/2023 21:42,01/08/2023 22:16,01-Aug-23,HYDERABAD,LifeStyle,377,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
59bf08ca-9576-4826-a8b0-1022a60db7b7,Inbound,Returns,Reverse Pickup Enquiry,,9a4fc193-c1dc-442c-9a62-6bf9b833d4e7,,01/08/2023 08:21,01/08/2023 08:24,01-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aca24798-808b-4914-9f40-9022ec918282,Inbound,Order Related,Delayed,,8c8ada2e-e030-44aa-993d-f32677fae62e,,01/08/2023 15:03,01/08/2023 19:28,01-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,1
689da9f8-2663-4df6-81a4-077edeedd1c7,Inbound,Returns,Missing,,d8185b42-43ad-4342-bb43-b912cec0a58a,,02/08/2023 21:06,02/08/2023 21:06,02-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
86173367-78bf-40b5-bddb-db83464a91fa,Inbound,Returns,Reverse Pickup Enquiry,,be2910c4-c879-4758-8c53-28d88a280cc4,23/07/2023 12:59,02/08/2023 00:04,02/08/2023 00:05,02-Aug-23,PANVEL,Home,1399,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
910d59ee-e809-4135-8595-3f093741fbe8,Inbound,Returns,Fraudulent User,,e7bb7a1a-d2bd-45a9-bb4e-51382bd29a12,,01/08/2023 15:49,01/08/2023 16:01,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
22dc584a-9b72-4a71-8c24-3ec2f7ac6322,Inbound,Order Related,Priority delivery,,bfc80a8e-ce80-436e-8b39-8b2ceee86cac,,01/08/2023 22:46,02/08/2023 08:19,02-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
bdf85e32-2477-4728-b3d0-64bbb8f46f84,Inbound,Returns,Fraudulent User,,4e6149d9-3fa1-415f-b1c4-378866238c2d,,02/08/2023 19:15,02/08/2023 19:17,02-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
f21cda8b-5b86-4138-b86c-8f8a2d2314e4,Inbound,Order Related,Seller Cancelled Order,,66ccca94-d45b-49b2-8282-352336658f74,,02/08/2023 08:27,02/08/2023 08:37,02-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
961d58d5-3187-4a43-8a7e-a0abd1fc90a6,Inbound,Order Related,Delayed,,771a2518-dae0-4193-9db3-ef4523afb31b,28/07/2023 13:35,31/07/2023 20:48,01/08/2023 00:02,01-Aug-23,ERNAKULAM,Mobile,27999,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
d50ae10e-6ea0-448f-a8b9-c5ac46322843,Inbound,Order Related,Delayed,,3308894a-a5d3-41b9-968b-764525ef0636,,01/08/2023 20:32,01/08/2023 20:32,01-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
2e36524a-c5fb-4626-b509-8e35873e2663,Inbound,Order Related,Installation/demo,,1b4507a5-3d44-49d1-9f55-dac841f781f0,,02/08/2023 18:45,02/08/2023 18:53,02-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
babef01b-080d-4067-9457-45eecfc89f03,Inbound,Returns,Reverse Pickup Enquiry,Taking tooooooooo much long time to pick the return product,5f6ef1db-77a9-4775-bea6-e32f6a2a4a78,01/07/2023 09:12,01/08/2023 22:11,01/08/2023 22:15,01-Aug-23,HYDERABAD,LifeStyle,989,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
2cdbb6c9-f8fa-44dd-8340-423983f34c16,Inbound,Order Related,Delayed,,73bc876a-2c94-4b97-869f-bdcd77436430,24/07/2023 16:04,01/08/2023 20:28,01/08/2023 22:46,01-Aug-23,SATHYAMANGALAM,Home Appliences,36990,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,3
28fe488f-0459-4514-b854-291e9d50ad73,Inbound,Returns,Reverse Pickup Enquiry,you take very long time for query redressal...also give further dates on dates..,dfae9273-5db5-4dc8-9681-5beb724f0f53,,01/08/2023 17:07,01/08/2023 18:05,01-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
6f6c91ef-926e-40e5-8d4d-4019b8b6e801,Inbound,Cancellation,Not Needed,Excellent ,cacf3fb6-3861-4843-8b5b-ae67c8c3eca6,,01/08/2023 21:37,01/08/2023 21:38,01-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
c5b585ff-b88f-4ec2-bb47-b7657f274126,Inbound,Product Queries,Product Specific Information,,3ad93dd8-b28f-4f5b-8df6-9931800b9df1,,02/08/2023 19:21,02/08/2023 19:22,02-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
c24f92d8-8ef6-4af9-96d3-92a8c51a258a,Inbound,Returns,Return request,,45a40cef-153b-4e61-ac6b-826c6b3cf736,,02/08/2023 23:04,02/08/2023 23:05,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
3c811ac7-701c-44ae-8f21-6af2650af8b6,Inbound,Returns,Reverse Pickup Enquiry,,a16276a9-e76b-4825-a0f8-e115ebc8619c,08/07/2023 19:08,01/08/2023 16:16,01/08/2023 16:23,01-Aug-23,W26,LifeStyle,775,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
7340e8b3-5ced-474a-85bd-ad37e1feed2b,Inbound,Returns,Reverse Pickup Enquiry,,a6f03e75-939b-4528-a809-ddc7508f5d62,,01/08/2023 20:22,01/08/2023 20:24,01-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
56fc7e26-b082-448e-82f3-dc045f33edfb,Inbound,Order Related,Seller Cancelled Order,Good,70a211b4-d216-403c-a2d7-8b0472261b71,,01/08/2023 21:06,01/08/2023 21:11,01-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
88da47ea-f708-40da-87b3-9af542d0ae4a,Inbound,Order Related,Order status enquiry,gud ,c23d5b4b-8ae9-4704-9a57-2a9d0915db3e,,02/08/2023 15:09,02/08/2023 22:49,02-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
6f23edd1-b1b7-4d8a-9770-e1eff0595006,Inbound,Returns,Reverse Pickup Enquiry,,cdbabfbc-95dd-4132-af9a-889a80f6e5d7,,02/08/2023 16:44,02/08/2023 18:49,02-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
bc56712e-02dd-40c5-bd0e-b48a4836cc89,Inbound,Shopzilla Related,Signup Issues,,59b636cc-efca-47b8-bf17-1d3d565d7e28,,02/08/2023 21:45,02/08/2023 21:46,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
94d11778-e1f7-4e1a-9e15-32189f5f1ca2,Inbound,Returns,Fraudulent User,,d0722058-e7dc-456a-83c7-d3d217c3b2a4,,02/08/2023 22:13,02/08/2023 22:16,02-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,1
74dfe919-15a6-4bc9-8e2a-c9f2da0a4e01,Inbound,Shopzilla Related,Signup Issues,,6f3b63b2-5e86-4b88-a79b-b2d8b2cc6db9,,01/08/2023 11:04,01/08/2023 11:07,01-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9cbe32f8-62d6-4efb-9021-d7c38759e3ae,Inbound,Returns,Return request,,e12a12c1-2a85-456f-9eac-30a67bf8868e,,01/08/2023 17:15,01/08/2023 17:21,01-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
f5c51c37-af8d-4497-82d7-bb7920fd3fcc,Inbound,Returns,Reverse Pickup Enquiry,,22bb6b4b-c946-4158-a1da-fa059821ee6c,,01/08/2023 22:54,01/08/2023 22:55,01-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
329ff8db-abfd-465f-891c-faef680c63f7,Inbound,Returns,Reverse Pickup Enquiry,,7000476c-0646-4f44-af92-3d8194985e7a,,02/08/2023 10:53,02/08/2023 10:55,02-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d6d16dfb-2450-4c8d-99e7-79473a59f655,Inbound,Order Related,Order status enquiry,,fface55b-ac33-4fce-9d27-77caf4384587,,02/08/2023 16:49,02/08/2023 16:50,02-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
f6703dd5-ee59-4c96-b2b8-629eaa784b3e,Inbound,Refund Related,Refund Enquiry,,458ee91f-1a0d-43b9-8696-c3e8e2a90a7b,21/07/2023 22:33,31/07/2023 22:08,02/08/2023 18:23,02-Aug-23,BILASPUR,Home,735,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
949f79ed-27d2-465e-8f51-38550035d674,Email,Cancellation,Not Needed,,42fde734-8bca-4869-8b25-9a645340c99f,29/07/2023 09:53,01/08/2023 08:52,01/08/2023 16:39,01-Aug-23,LUCKNOW,Mobile,13499,,David Garcia,Sophia Sato,John Smith,>90,Split,5
17eea03a-5ca3-44f9-be79-c09cb5014de3,Inbound,Returns,Reverse Pickup Enquiry,Setisfied  ,e334e19d-740a-4dff-a213-e0615b417b85,29/07/2023 15:18,01/08/2023 14:01,01/08/2023 14:01,01-Aug-23,NEW DELHI,LifeStyle,3401,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
69555655-35c4-4cec-bf4c-14ddcd2256f2,Inbound,Order Related,Order status enquiry,Once order placed then shows exact status of his order ,9903854d-2b61-44ce-9566-d5051066db4c,,01/08/2023 10:42,01/08/2023 10:53,01-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,2
bbccc11e-2a60-4aaa-8cda-71ee75244c5d,Inbound,Returns,Reverse Pickup Enquiry,Koi bhi matter escalate nahi hoti...10 bar call Karo fir bhi har bar Naya banda Ata he or har bar fir se sab ku6 sure  ,78398f2e-1c70-4d3b-80b0-d9c6298c23e0,,01/08/2023 18:39,01/08/2023 19:12,01-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
d6340b17-2fcb-4390-a017-7cbf3ee51050,Inbound,Returns,Fraudulent User,Good support system ,c9d28a7a-5785-407b-96b6-eb4e0a1ecef0,,01/08/2023 21:40,02/08/2023 00:13,02-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
2c7d875c-2575-4368-98ec-3ce2211daa4b,Inbound,Returns,Reverse Pickup Enquiry,,e1c9a342-9dc2-4156-8b3f-b13eb784bcb5,,02/08/2023 18:29,02/08/2023 18:30,02-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
685f93c6-6f4a-4284-9db0-ba7515f2802c,Inbound,Returns,Reverse Pickup Enquiry,Good service ,36949bb1-826b-41b4-8775-4375b033b93a,,01/08/2023 06:35,01/08/2023 06:37,01-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
6c9d5711-b3bd-44d7-8e12-fa8b9d2d7a0e,Inbound,Refund Related,Refund Related Issues,,3c618570-a573-4fc8-b91e-a5927921e29a,,01/08/2023 09:24,02/08/2023 06:55,02-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
7b3ff298-3859-4f9e-8a99-c28b06a48343,Inbound,Shopzilla Related,General Enquiry,,97f40a24-cee9-40fa-8b9c-701540330d63,,01/08/2023 11:43,01/08/2023 11:45,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
60cc7643-4332-44eb-8510-1e81713a2b1d,Inbound,Returns,Reverse Pickup Enquiry,,782b82ea-9b9f-446c-8cf4-86ecd07803b5,,01/08/2023 12:01,01/08/2023 14:11,01-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
324712dc-34e6-4ca5-a2a1-b30be27439fe,Inbound,Returns,Technician Visit,Recent times Shopzilla sending the non quality PRODUCTS and when  services for return or replacement is not taking the proper attention to complete the order safely to the customer.,0a737a27-0530-41f9-8e4a-46faf8150d12,,01/08/2023 13:20,01/08/2023 13:39,01-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
506916e0-e5b7-4a1f-941e-5866c8c32bca,Inbound,Returns,Reverse Pickup Enquiry,,66e79152-4f42-41c9-8960-216fbd482c23,,01/08/2023 14:19,01/08/2023 14:20,01-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
8c4f5987-206d-4dfa-8a5f-92075b02b549,Inbound,Returns,Return request,,f6068e23-97cf-425e-a19a-8182f7828578,,01/08/2023 20:59,01/08/2023 22:51,01-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6480cd61-d5c6-417a-abe6-8720085f7c5b,Outcall,Returns,Return request,,c0284175-3768-4eac-8c47-53436629a683,,02/08/2023 08:22,02/08/2023 08:31,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
4b10208c-24b0-4c6b-aca8-19f330bee3ae,Outcall,Order Related,Seller Cancelled Order,Don't change the product policy after the customer buying it is your problem that seller is happy with you or not. .deal with it at your own level not on customer ,78ac3b95-e96e-4132-b8ae-711fd2cf6704,,02/08/2023 12:20,02/08/2023 14:43,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
c976f08f-1d7f-4775-8aaf-0b03a49c8d93,Outcall,Returns,Reverse Pickup Enquiry,,88930410-4d2e-485e-af57-8df369a1842f,,02/08/2023 12:43,02/08/2023 13:20,02-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
33d62413-f9a7-462e-8c09-e968cf743c36,Inbound,Returns,Return request,,a345ecd0-20fd-4e59-a880-3ca3a669afbd,,02/08/2023 20:27,02/08/2023 20:30,02-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
03c8d02a-ef1b-4af3-848b-53299198ebdb,Inbound,Order Related,Installation/demo,,15981c0a-9449-4eb7-b342-3d4f962b3447,26/06/2023 22:44,30/07/2023 18:35,01/08/2023 12:28,01-Aug-23,KOLKATTA,Home Appliences,15999,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,2
76dce40f-f6fd-4346-8f36-98c00b9ca070,Inbound,Returns,Technician Visit,I have ordered this mattresses the size has came wrong i have trusted on Shopzilla and buyed this produced i am facing a lot of issue and till now the Shopzilla is not taking my product back even i didnt get my refund back it 10 days now ,2c5f049b-2cfe-4234-9f51-1da3dd8da8ab,15/07/2023 21:58,31/07/2023 22:33,01/08/2023 07:44,01-Aug-23,MUMBAI,Furniture,5979,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
01390a7e-d4f8-47b8-b5ac-6b940d5a13f6,Inbound,Order Related,Order status enquiry,I like this one,5993165a-02ad-487b-a2ac-b20b49c0a9bd,,02/08/2023 20:09,02/08/2023 20:10,02-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0f8e297c-e1d8-44c5-8a85-8fe543850831,Inbound,Returns,Reverse Pickup Enquiry,,430933a4-e628-4023-8b36-7d7afc13e493,,01/08/2023 08:57,01/08/2023 09:52,01-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
8962a2a7-5bda-40dc-8b6f-6d856354c9b6,Inbound,Order Related,Order status enquiry,???? ?? ????? ???????? ????,fe52c310-290f-45dd-922a-253696aaacf1,,01/08/2023 09:56,01/08/2023 10:00,01-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9a9fa45a-88f0-402b-adcc-a3d250235ce0,Inbound,Order Related,Seller Cancelled Order,,9abb2924-857d-4838-84ca-5181cdbc56ad,,01/08/2023 10:37,01/08/2023 11:06,01-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f576c8b2-c954-44e6-b8b0-2005efedc118,Inbound,Returns,Exchange / Replacement,Waste for requesting anything ,a73ec7fd-180d-44e3-8554-080eb07ed68d,19/07/2023 21:04,31/07/2023 21:59,01/08/2023 13:14,01-Aug-23,HYDERABAD,Mobile,31999,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,1
b6f65c59-ffc4-4bb6-bc26-2e7a9022d695,Outcall,Feedback,UnProfessional Behaviour,Good ??,a5abe64b-285f-4489-9f05-8d8e581fab4f,02/03/2023 20:46,02/08/2023 07:06,02/08/2023 07:14,02-Aug-23,AMBAH,LifeStyle,442,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
9d031596-717f-40db-ae5f-de84c6ec6a83,Inbound,Order Related,Delayed,,1a3b43e3-b9e1-4c5a-9768-8eb3f7a902b4,25/07/2023 19:32,02/08/2023 13:36,02/08/2023 13:46,02-Aug-23,HYDERABAD,Home Appliences,2049,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
91918510-364c-4c2b-8335-8a06c8147e13,Outcall,Returns,Reverse Pickup Enquiry,,1af03760-eba9-4245-9a15-f78c52a1940e,,02/08/2023 20:06,02/08/2023 20:10,02-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
bc0c6336-bb1e-4302-9fd3-b9ab784f42be,Inbound,Order Related,Delayed,,086086a9-813e-4db2-8ef1-5214652b9b84,19/07/2023 14:23,01/08/2023 19:09,01/08/2023 19:20,01-Aug-23,BHOPAL,Home,351,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
b7f6c40f-399b-4a75-9df4-28a312df3c49,Inbound,Order Related,Delayed,,4831fae0-ab22-4d99-8a48-d894aa6ad374,27/07/2023 13:39,01/08/2023 20:34,01/08/2023 20:49,01-Aug-23,MUZAFFARPUR,Books & General merchandise,119,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
ed24f34a-580c-49fc-93ca-8d901be61c45,Inbound,Returns,Reverse Pickup Enquiry,,523fe82f-51b0-4e74-a14e-260d0071000f,,02/08/2023 20:11,02/08/2023 20:11,02-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
329464b4-600f-4e46-9645-a3773ceaa2b0,Inbound,Refund Related,Refund Enquiry,I am satisfied with customer service ,21d980db-e28d-4b54-96aa-bac9290b523e,,01/08/2023 19:16,01/08/2023 19:23,01-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
9bd1748d-1c88-4fe1-9d81-37f291bb1fe3,Inbound,Refund Related,Refund Related Issues,Very good ,45a992cc-1aef-43a4-af29-529526e3208f,,02/08/2023 16:56,02/08/2023 17:09,02-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
11aa4186-6559-4c8f-9261-81dd707096bd,Inbound,Shopzilla Related,General Enquiry,Good ,181255ef-127f-4fe3-8e73-0a78662e20cb,,02/08/2023 21:56,02/08/2023 21:57,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4114ec8e-8a62-463f-aa58-ac2220b3eda4,Inbound,Order Related,Order status enquiry,"Customer service agent  was very polite and resolved the issue, Thank you!",faad41b3-d7c1-47fe-908d-113fbac15543,21/07/2023 17:00,01/08/2023 00:04,01/08/2023 00:05,01-Aug-23,THANE,LifeStyle,1339,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
5ea80b58-634e-4443-9f21-4134e4858529,Outcall,Order Related,Seller Cancelled Order,,20cc71b1-7134-4612-b8ff-aa3dfbff7e95,,02/08/2023 14:35,02/08/2023 14:37,02-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
f44ef3f4-7dd8-4291-b547-ed79246c2491,Inbound,Returns,Return request,Thanks for support ,48fc3fe5-4420-4eb3-95d4-33af14148516,,02/08/2023 19:34,02/08/2023 19:37,02-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
73f0b587-0457-4e3a-bac5-145233c88f85,Outcall,Feedback,UnProfessional Behaviour,,b762302c-7c1d-44cc-ae6f-45e296832dc2,,01/08/2023 12:55,02/08/2023 10:12,02-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
d7534a68-40e5-496f-9d41-1b68bee2a6ab,Inbound,Order Related,Order status enquiry,Can't find Telugu language add that one ,c0942686-c8ed-4df3-8dac-da79379b81e2,,01/08/2023 20:09,01/08/2023 20:11,01-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
cdaab9d7-fb74-487c-967a-7a3a9c37a80b,Inbound,Order Related,Installation/demo,Delivery issues,051fd97a-5cf9-4be4-9b54-ca96789640ba,,02/08/2023 13:51,02/08/2023 14:22,02-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a6221905-b326-4949-a2f6-93db7ddac1e7,Inbound,Returns,Return request,Thanks ,b7a8d1bb-4774-49d7-960d-244554c5d8e4,18/07/2023 15:55,01/08/2023 09:46,01/08/2023 09:47,01-Aug-23,SURAT,Electronics,899,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
4fa198ac-5128-45a8-a963-f70d90955c77,Inbound,Returns,Reverse Pickup Enquiry,,f9202244-ce6a-4aed-a58d-dc9b4644a888,,01/08/2023 11:12,01/08/2023 11:17,01-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,2
bccf0969-10a2-455b-a885-3b76d0eef02a,Inbound,Refund Related,Refund Enquiry,Good job,21e850d0-8c44-4047-842d-ff03eb13132b,,02/08/2023 20:43,02/08/2023 20:45,02-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
59c39155-89be-4fd4-b102-dddb70fc1346,Inbound,Refund Related,Refund Enquiry,,af67a880-34c8-41a6-b437-256fd6a0417c,,02/08/2023 20:48,02/08/2023 20:53,02-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
5bfb0cca-1a31-46d7-8d1f-52aeb336371e,Inbound,Order Related,Installation/demo,Working not ,97be215a-520d-4112-a3e8-413f08251316,,01/08/2023 13:21,02/08/2023 13:46,02-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,3
65b297b4-9c4b-4fb3-866e-4c7d91b4bb33,Inbound,Order Related,Customer Requested Modifications,,c612486c-46ef-47a9-967b-aae3f74b39ee,,01/08/2023 13:51,01/08/2023 13:52,01-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
e5c8545a-1977-4425-a951-c802854b47e6,Inbound,Returns,Reverse Pickup Enquiry,,8a5114bf-bb45-467c-a2d2-6e2cf12145ef,,02/08/2023 18:40,02/08/2023 18:42,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
a0e85589-b9b5-421d-92eb-71a0067273d3,Inbound,Payments related,PayLater related,Good ?? sarvice ,5a17fe37-233b-4e7c-bee2-46b4311801d3,,01/08/2023 09:11,01/08/2023 09:13,01-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
c9542e6a-3c91-43db-901f-5163dfa98394,Inbound,Returns,Reverse Pickup Enquiry,,00f934c3-53fd-45c6-8082-b58186a86534,,01/08/2023 17:47,01/08/2023 17:47,01-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
91f5bf98-af2c-43b8-a03a-5c20014a1be4,Inbound,Returns,Reverse Pickup Enquiry,I don't use this app anymore,0eef7e67-1dea-4eb3-994c-7a176b460d88,,01/08/2023 20:35,01/08/2023 20:39,01-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,1
b722fda4-2e2a-46f4-af75-646f921ed4b7,Outcall,Order Related,Order status enquiry,,4544cedc-729d-42b9-869b-bea488d56081,,02/08/2023 20:15,02/08/2023 20:20,02-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
95ffd7ec-22b5-402b-be23-4d11533b983c,Outcall,Returns,Reverse Pickup Enquiry,,966c3e22-5656-4ede-9051-50f0cd9a3134,,02/08/2023 22:08,02/08/2023 22:13,02-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
b2348b43-998f-4aa3-a215-6c89f09d0dd8,Inbound,Order Related,Order status enquiry,Good,cccfa1d6-eec8-4b43-8c59-5f208159b426,28/07/2023 12:02,01/08/2023 20:58,01/08/2023 21:02,01-Aug-23,KILVELUR,Mobile,15999,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e45461d0-ba5c-4670-8a07-ea46053ba200,Inbound,Returns,Reverse Pickup Enquiry,,71abb308-8bfa-4d2e-8459-b3c59c0e86f4,,01/08/2023 08:57,01/08/2023 09:00,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
4cd9bf5c-d198-40c1-ba7f-9b4860cba530,Inbound,Order Related,Invoice request,,9200567e-dfc5-4339-938e-e7ddf667ecd0,,01/08/2023 10:32,01/08/2023 10:35,01-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
82383751-8cc2-476c-8e08-b7545d8b6fcc,Inbound,Returns,Reverse Pickup Enquiry,Not wrong product delivery not my problem solution,9541ff32-7729-41f3-a4bc-00cccbd96935,,02/08/2023 15:15,02/08/2023 16:20,02-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
19d25c9d-bcfb-467c-ba8e-d3ca4a587a02,Inbound,Product Queries,Product Specific Information,,2c683d7c-43dc-4c19-bad4-5625893d9abe,,01/08/2023 18:58,01/08/2023 19:05,01-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
5e6cf08a-ea0b-4d0b-994a-f35266853e8b,Inbound,Order Related,Order status enquiry,,54f83b57-fc30-470c-ba3f-4c8a92e4a806,,01/08/2023 20:30,01/08/2023 20:31,01-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ab7df5d5-7c17-4ba7-9f79-c5d0a1f06663,Inbound,Returns,Return request,Make replacement of damaged products easier ,183c9c2a-28be-40ae-973f-248116cdc7a2,,01/08/2023 21:51,01/08/2023 21:52,01-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
d973133e-e40b-4431-8871-67009175b285,Inbound,Returns,Wrong,Customer support executive we talk I think  he is good job for customer & reputation of Shopzilla company ,7548a743-ffe9-4731-9212-06197bb6b5f9,,02/08/2023 05:51,02/08/2023 05:56,02-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
24395286-9ed6-4518-9013-57751f0cfd94,Inbound,Returns,Wrong,,1715e95e-bf93-483c-96f8-31d12fd3c667,,01/08/2023 07:36,01/08/2023 07:42,01-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
99207fc8-09f0-470b-ad0c-dc9a6d12576e,Inbound,Returns,Damaged,,2a0ea279-00a1-4862-ad92-ce0c0c8ad21c,,01/08/2023 09:54,01/08/2023 09:54,01-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
5ab3d770-af96-447a-9735-6908309c452c,Inbound,Returns,Reverse Pickup Enquiry,very good ??,8071a18f-9388-4457-9d0f-6cea4eb52cfe,,01/08/2023 11:37,01/08/2023 17:04,01-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
fc80d4a5-6a84-4bdf-a33d-7c1052c66309,Inbound,Order Related,Delayed,,de14e6a8-dbc6-4bd7-b670-90b462cf42c8,,01/08/2023 21:31,02/08/2023 11:49,02-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
75835bbf-adba-40f3-a6ba-fa76295ba250,Outcall,Payments related,Payment related Queries,,350ca1ae-be14-457e-bb73-096ff89c8689,,01/08/2023 22:39,01/08/2023 23:17,01-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d1f3c290-102c-4330-87fb-815e1eb01838,Inbound,Refund Related,Refund Related Issues,,1eed0bd4-a218-4160-b92f-f85207dbdcd9,,02/08/2023 12:38,02/08/2023 12:39,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
6c8a4e44-0c4a-47e7-bcff-6bb3cd33ca68,Inbound,Payments related,Payment related Queries,,007c3488-eed6-43be-9e98-bc29215967f0,,02/08/2023 21:29,02/08/2023 21:32,02-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
7daa97e0-ad86-4290-a1a6-fd8b8e3a5101,Inbound,Order Related,Installation/demo,,c95626fb-2e6d-4b59-a96c-ced121e0fc5a,,01/08/2023 11:50,01/08/2023 12:01,01-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
89cd4de7-36a4-4383-ab14-43fad0212f36,Inbound,Order Related,Order status enquiry,,d199bc4e-55d1-49cd-9402-a5e1c5b85420,,01/08/2023 18:47,01/08/2023 19:00,01-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3489638e-b925-442c-ac0c-6e76e10be625,Inbound,Order Related,Installation/demo,Quick response from the customer service agent. Good job,ea1209b7-3a6d-4f17-893f-37d195ff0e34,,02/08/2023 19:14,02/08/2023 19:18,02-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
7b1720a7-7eb4-4457-9388-bfc5863e6939,Inbound,Payments related,Online Payment Issues,,d4d5e3d3-c428-41a7-b6b2-535db321adc6,,02/08/2023 20:29,02/08/2023 20:46,02-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,1
98e9506b-ae5e-47f4-bc1d-f35a421c4d0b,Outcall,Returns,Reverse Pickup Enquiry,Avoid to board  seller who doesnt have return policy,409ddaef-2be7-45ef-a114-4efa7ace6cc2,,02/08/2023 21:11,02/08/2023 21:12,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
6602b348-298a-42a8-8633-5b7865ee9100,Inbound,Order Related,Delayed,,9e144c19-9667-463f-857f-e5d2bf46ad6e,25/07/2023 09:50,01/08/2023 12:33,01/08/2023 12:34,01-Aug-23,TAMBARAM,LifeStyle,445,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
72b03800-67cd-4d68-b96d-c2ab60331788,Inbound,Product Queries,Product Specific Information,,fc6ef9b5-8cce-42e4-86b9-7f33582ac139,,30/07/2023 19:06,01/08/2023 07:47,01-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
102c140b-cead-4833-aa0a-dae91e0c9a71,Inbound,Returns,Reverse Pickup Enquiry,Delivery code rakhiye pickup cancel karne ke bad call karke confirm kariye ga ke costomer ne cancel Kiya hai ya pickup boy ne ,010711d5-424b-4912-a7d8-4ede503aff24,,01/08/2023 07:03,01/08/2023 08:31,01-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
65d89f45-98d3-4daa-9c5c-8a650eeb5432,Inbound,Order Related,Delayed,,e6f81956-9da6-44ad-81d2-0b86a5c5b4f9,,01/08/2023 23:00,01/08/2023 23:04,01-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
44defce1-81a3-4c0f-a762-ce9e661372a3,Outcall,Order Related,Order status enquiry,,cf2443ef-1182-42ee-8d2d-179f2cccf8c3,,02/08/2023 12:08,02/08/2023 16:30,02-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
811cd19b-643a-46bc-8fff-38ecf8874995,Inbound,Order Related,Installation/demo,,520bed4f-89da-43a3-abfd-c7ee8e51bbdc,,01/08/2023 18:16,01/08/2023 18:29,01-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
82295f06-b136-42ea-89d5-6ea6dd7dead2,Inbound,Refund Related,Refund Enquiry,,62ee3b3c-e23e-4a0b-9764-9259ab81d854,,01/08/2023 19:46,01/08/2023 23:43,01-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
1ef76b69-52ef-44a1-a2a9-c4c7146d7dc0,Inbound,Order Related,Installation/demo,,3df0a178-3619-499a-aeda-4d354ad75205,,01/08/2023 21:16,02/08/2023 08:20,02-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,1
24a30e77-3789-4a06-b4da-54cd21824425,Inbound,Returns,Reverse Pickup Enquiry,Good,fcb6f848-061e-40fe-ad0e-10e6e8290665,24/05/2023 21:30,01/08/2023 13:15,01/08/2023 13:21,01-Aug-23,PUNE,LifeStyle,2135,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
f5fe9672-6fbb-4201-afe7-b19ea2167e54,Outcall,Order Related,Customer Requested Modifications,** off,c543bd00-d3f0-4aec-ba9b-c3bf5c9282cd,,02/08/2023 10:38,02/08/2023 10:49,02-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ca7e59c6-6e75-425f-aa39-6ee80b98e2fa,Outcall,Returns,Reverse Pickup Enquiry,,90ffe04b-2cd3-4e0d-b13d-722db5cd67b7,,01/08/2023 22:50,02/08/2023 22:03,02-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
d939f482-cc57-4b71-9d17-a1fc6e30372e,Inbound,Product Queries,Product Specific Information,,2d1be72d-35fa-4cac-a7d2-69f00ba4207a,,02/08/2023 13:37,02/08/2023 17:13,02-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
f41bc371-fb9f-4412-a453-97b1fda772ed,Email,Order Related,Delayed,,0255895d-3609-421d-8805-99521f122158,26/07/2023 23:11,02/08/2023 17:43,02/08/2023 19:29,02-Aug-23,Barkagaon,Books & General merchandise,3350,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
759adcc8-8941-4947-9567-67e4cf384713,Inbound,Shopzilla Related,Shopzila Premium Related,,b60d70ca-a6d1-4d1b-accb-6dea97597dea,28/07/2023 12:20,31/07/2023 20:31,01/08/2023 14:20,01-Aug-23,MUMBAI,Books & General merchandise,24,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
e508157d-ad62-477e-a771-8337cbaba43c,Inbound,Order Related,Delayed,,a679d9e9-c799-40cf-9129-4a05425ff521,,01/08/2023 12:34,01/08/2023 12:44,01-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
b3b2a331-caa1-43cd-bed9-ec583407389d,Inbound,Product Queries,Product Specific Information,,c3a6ecc6-c371-4e6a-8048-8899418c6f94,,01/08/2023 20:05,01/08/2023 20:33,01-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b7b3936a-1945-429a-a087-5aeb71cc7b7a,Inbound,Shopzilla Related,General Enquiry,,da0f42d0-bb78-4b5c-8226-76bd1de9b06a,,02/08/2023 17:44,02/08/2023 17:46,02-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
572f003e-55d5-40a6-ad3f-d5a6dd84399f,Email,Returns,Reverse Pickup Enquiry,,f4d54829-52fd-478e-ac77-f2b746a14dfd,,02/08/2023 18:30,02/08/2023 18:35,02-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bbcae705-3433-4cd0-abbf-f7ab108cae3f,Inbound,Returns,Service Centres Related,Thank you,25d0e6ed-200c-4ba9-88c0-b6756401952a,03/03/2023 19:13,02/08/2023 14:17,02/08/2023 19:04,02-Aug-23,GREATER NOIDA,Home Appliences,5999,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
26dcc61a-b841-4cff-b525-525e3ddd3c75,Inbound,Product Queries,Product Specific Information,,b2761880-300e-4427-b4ec-a68b2029a297,,31/07/2023 07:53,02/08/2023 13:41,02-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
82a375d0-dc21-4dcd-b781-f3787f04165b,Outcall,Returns,Reverse Pickup Enquiry,Please refund my money ,03a47d3a-fffe-4565-b0c9-abcf16fa876d,13/07/2023 14:49,31/07/2023 15:28,02/08/2023 16:37,02-Aug-23,SIDHI,Electronics,3999,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
7c95ff2a-fa4f-44cb-842b-6569bbaea263,Inbound,Returns,Fraudulent User,,9bf0565f-deed-4dc9-8b99-8cefa95f7825,26/07/2023 07:36,01/08/2023 20:05,01/08/2023 20:07,01-Aug-23,SAILU,LifeStyle,1111,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
409219e4-9c41-4ad3-8ce7-3674e03c356d,Inbound,Returns,Wrong,Baat cheet ka tareeka bilkul accha thaVery very good ?? ,34bc3785-0cf0-4b7d-a295-59b7c1e418b5,25/07/2023 07:53,02/08/2023 18:45,02/08/2023 18:46,02-Aug-23,MATHURA,Electronics,1699,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
b10fc230-cb3e-4ecd-bd10-c82c023ecde3,Inbound,Returns,Reverse Pickup Enquiry,,1423177d-e02a-4135-83ca-3f70b17bb0d8,,01/08/2023 15:00,01/08/2023 18:27,01-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,1
126df909-3551-4caa-a8b3-53bdabe55a1a,Inbound,Returns,Reverse Pickup Enquiry,Good service ,751e08a3-7ad5-44b3-b9cb-d3b616af3310,,01/08/2023 23:04,01/08/2023 23:04,01-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
2e9698fe-0e14-4896-a055-6b9ab2144a20,Outcall,Product Queries,Product Specific Information,,9c345784-c0e1-4cd8-be9b-6cf1250df385,,02/08/2023 10:20,02/08/2023 10:49,02-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
24a48931-6fd5-4ce3-95f2-b55dd6150346,Inbound,App/website,Issues with Shopzilla App,Excellent ,07fd4f3a-2677-45b2-bc51-992d7e39888a,,02/08/2023 22:44,02/08/2023 22:47,02-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1afe2363-416c-4a50-afab-2ccf526f4d48,Outcall,Order Related,Installation/demo,,251daa46-758e-47a5-beb6-440b7841e360,,01/08/2023 16:44,01/08/2023 16:45,01-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9ed8a2dd-3307-441a-9a2d-d99c915bcc50,Inbound,Cancellation,Not Needed,,7137de5c-cc3e-4033-827f-f5504d95b44b,,01/08/2023 21:17,01/08/2023 23:25,01-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
aff57ce1-c19f-4ce9-8d5f-5965d437d959,Outcall,Cancellation,Not Needed,,d38b957d-9aba-4cad-a183-3dc7b3518bb4,,02/08/2023 10:31,02/08/2023 10:32,02-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
886425a2-f321-4632-aee9-94b74e0f66e3,Inbound,Payments related,Online Payment Issues,,cdb6049b-4769-4fae-8018-d01da2352a25,,02/08/2023 13:05,02/08/2023 13:08,02-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
2719fd55-b77a-42f6-9783-3ce43685eda9,Inbound,Returns,Reverse Pickup Enquiry,,1ed2c774-f3a0-4f9b-b41b-53f064679c5f,,02/08/2023 13:58,02/08/2023 14:05,02-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
78524af9-e4d2-417c-aeb9-889e2ce5986c,Inbound,Product Queries,Product Specific Information,,0ed75766-bf4c-4237-af7b-fa6351fb257a,,02/08/2023 20:25,02/08/2023 20:49,02-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
527767be-3bb7-43fd-be57-6e1993bcd5d8,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla and shopping customer care is too good,7c81354e-b77c-4913-9d9f-d13d2f193a85,26/07/2023 08:57,31/07/2023 08:40,02/08/2023 09:40,02-Aug-23,AGARTALA,Electronics,1499,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
6a593625-c984-476a-ab51-0177884950d3,Inbound,Order Related,Order status enquiry,??? ?? ??? ?? ?? ????? ???? ??? ????? ?? ????? ???? ?? ??? ???? product delevery ?? ??,b5136b1b-9a6b-49c8-bba9-d1d43e684821,30/07/2023 19:03,01/08/2023 09:26,01/08/2023 09:32,01-Aug-23,SAMASTIPUR,Home Appliences,11299,,Susan Wolf,Emma Park,John Smith,31-60,Morning,4
dd49e1df-aab8-447f-b4b3-6a156f32e27c,Inbound,Cancellation,Not Needed,I ever face worst Experience from Shopzilla ,051634b7-4ab8-463b-94c7-6f0084b5771b,,01/08/2023 10:07,01/08/2023 10:10,01-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
6738a09d-d555-452a-bbb8-cb8c8c2f99a6,Outcall,Cancellation,Return cancellation,,a8962f96-64f2-4cc9-99db-519eb1082851,,01/08/2023 14:58,01/08/2023 16:25,01-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,2
046c62b5-5f64-49a2-aece-47747c8bbf6e,Inbound,Payments related,Wallet related,Nice behaviour,63b05ba8-38e1-47d7-b6df-6e7928a0e92c,,02/08/2023 07:46,02/08/2023 08:01,02-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
4797258d-f593-4d0d-9615-a0acf0152ea3,Outcall,Order Related,Order status enquiry,All good customer service ,45b802ca-9028-4bb5-8fb6-86c38b025ec2,,02/08/2023 20:53,02/08/2023 21:13,02-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
58257711-42f3-4329-9b71-e77284e88867,Outcall,Order Related,Order status enquiry,,f97b1cb5-4645-4d59-b85f-9ded5ef02e0d,30/07/2023 20:11,01/08/2023 15:42,01/08/2023 15:45,01-Aug-23,BHUBANESWAR,Mobile,29999,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
09436909-edcf-4b56-b3b4-d8e1021087ef,Inbound,Order Related,Order status enquiry,Worste experience I have faced by the Shopzilla ,6dc0f2d0-25ec-478d-a196-9bfdc508d5c0,,02/08/2023 09:43,02/08/2023 09:46,02-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,3
b3dcb32a-ab0e-4165-815e-3f2958a11d36,Inbound,Order Related,Order status enquiry,,6e006f3e-28d7-4d6a-8564-bfa96c778b5f,,01/08/2023 12:49,01/08/2023 14:15,01-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
c16b72e6-299b-4c1d-837a-5e5b2f23327b,Inbound,Shopzilla Related,Signup Issues,,5f0dc591-de2c-48f0-95ae-1cfd42d7972a,,02/08/2023 14:57,02/08/2023 15:00,02-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
231b649c-0d85-4ae2-9661-6eefd653313c,Inbound,Returns,Service Centres Related,,9568135c-45de-479b-aab4-0d1c2af80d7b,,02/08/2023 16:41,02/08/2023 16:42,02-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
78b704e2-6024-4fae-a2e0-5a6d3850370e,Outcall,Returns,Reverse Pickup Enquiry,Gy,be1bde69-62e8-4d66-bc85-31f22406140e,,02/08/2023 17:02,02/08/2023 17:23,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
60651720-cfc9-4051-b75b-fcdb1632605d,Outcall,Order Related,Priority delivery,,8ff20283-7fd2-4b5e-b527-9696f2b946ca,28/07/2023 18:24,01/08/2023 11:37,01/08/2023 12:13,01-Aug-23,PUNE,LifeStyle,580,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,1
b868cd84-999d-4caf-8376-3ef8210d0255,Outcall,Returns,Return request,,1d9fde2c-436e-41bd-90e2-a428b94002b0,,01/08/2023 12:12,01/08/2023 12:14,01-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
643e8724-3211-40fe-a5fd-c05281183d3b,Outcall,Feedback,UnProfessional Behaviour,,118cd193-0a97-478d-aef6-ccc2d90671e7,,01/08/2023 15:23,01/08/2023 15:34,01-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
1f76d5e1-811e-498d-b425-2cbc3360bc18,Inbound,Returns,Reverse Pickup Enquiry,,88549a9f-4df0-429f-bb79-01dc1e7e09d8,,01/08/2023 18:29,01/08/2023 18:49,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,3
b87727a8-7d49-44f8-a86f-8f68ed402339,Inbound,Product Queries,Product Specific Information,,d8b8b811-81f5-46fc-899d-392d923388e9,,01/08/2023 20:24,01/08/2023 20:31,01-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
0561afc3-808b-4a7d-887d-8d26c2feb238,Outcall,Order Related,Seller Cancelled Order,,df804b0c-82e5-47e3-a42e-bf522c963fd6,,02/08/2023 18:57,02/08/2023 18:59,02-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
03005ec5-ef1a-4edf-b165-1fb281faa268,Inbound,Payments related,Online Payment Issues,,8a091ed2-25db-4ece-8dc8-7853840e4c81,,01/08/2023 11:06,01/08/2023 11:15,01-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
b14ead47-3601-462d-a739-e4b3cdbb8c34,Inbound,Returns,Exchange / Replacement,Do change in your local logistics team ,003a984d-72d1-4238-b5a1-0c92e212bff7,28/07/2023 10:50,02/08/2023 16:16,02/08/2023 16:19,02-Aug-23,BHUBANESWAR,Mobile,32999,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
c5962135-e09d-4340-9d1f-df576be57103,Inbound,Returns,Reverse Pickup Enquiry,,e961d0c5-b1df-4b78-86e1-568225659338,14/07/2023 16:32,01/08/2023 10:05,01/08/2023 10:08,01-Aug-23,RAGHOGARH,LifeStyle,909,,David Smith,Nathan Patel,John Smith,>90,Split,3
eb806505-96ab-429e-964b-cccac0de12fb,Inbound,Returns,Wrong,,d17d85ad-2dbc-4900-974f-aaa4087ba780,21/07/2023 13:13,01/08/2023 14:39,01/08/2023 15:07,01-Aug-23,KAITHAL,Books & General merchandise,895,,Diana Sanchez,William Park,John Smith,0-30,Morning,2
c90fda9c-3ffc-42c6-ad56-279bb7046f28,Inbound,Order Related,Delayed,,88228cd8-ccdd-4318-be92-71e4aa96cfed,,02/08/2023 17:31,02/08/2023 17:35,02-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
7232af80-8316-4ccc-a75b-d9e73be1dddc,Inbound,Order Related,General Enquiry,,35dd1d1c-84fc-4338-9a94-0e608f3d1acd,,01/08/2023 15:17,01/08/2023 15:20,01-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
e021baf1-e001-4ee7-85dd-af43932bcd3c,Inbound,Returns,Service Centres Related,,25ea0da7-3b9c-4790-97a9-dfd87a06716d,,02/08/2023 20:25,02/08/2023 21:19,02-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
b00f93a4-96d4-45a1-804c-0f45cd8aede1,Inbound,Order Related,Delayed,,cd0aa99b-b9ae-43ab-b214-3338b8b4791f,21/07/2023 20:52,01/08/2023 14:45,01/08/2023 14:48,01-Aug-23,BERHAMPORE,Home,349,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
c6908c41-8906-409e-93de-5f341b54a5c1,Inbound,Feedback,UnProfessional Behaviour,,ca7b1454-66e0-419f-9a64-b61a278d01fe,,01/08/2023 11:14,01/08/2023 15:32,01-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
f0caeec0-921c-42c3-89f1-fef4d3bb12f0,Inbound,Returns,Reverse Pickup Enquiry,,2b5c7ab5-b48e-473c-8330-4fa6b1148bc6,,01/08/2023 19:05,01/08/2023 20:49,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
5aa587cb-01a4-4150-a180-fb14445e36ff,Inbound,Order Related,Customer Requested Modifications,Na,21fd9d48-dd81-4f6f-a782-58bcd4e94852,,01/08/2023 21:08,01/08/2023 21:12,01-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
cf107d2c-622b-4b50-ab45-c2cfe652db46,Inbound,Returns,Reverse Pickup Enquiry,,cec860fe-460c-481d-82eb-6374dc54b005,,02/08/2023 11:33,02/08/2023 11:37,02-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,3
7b08fe77-05ee-4197-b80d-233529d8fff6,Inbound,Returns,Return request,,1d246456-cf94-498d-aa2e-0b5a0f1f6813,,02/08/2023 17:57,02/08/2023 18:16,02-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
ec33c8d6-adc3-4c82-80cc-267a55b77e41,Inbound,Cancellation,Not Needed,You should close your Shopzilla company,10cc6493-a9f3-43f5-bc43-8e2aa96e94eb,25/07/2023 20:11,01/08/2023 18:28,01/08/2023 20:18,01-Aug-23,DARBHANGA,Mobile,24599,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
82fc3c56-23d4-47c0-984f-6b1236b43d64,Email,Refund Related,Refund Related Issues,"Now the world is changing fast with new technology, I think that Shopzilla would have to implement this change to resolve issue of customer. It's been more than a month still your team is resolve my issue. Unhappy with the customer support and service.",dbf462a4-768e-4235-85bc-13561b1c4be5,24/06/2023 11:01,02/08/2023 10:34,02/08/2023 15:59,02-Aug-23,AURANGABAD,Electronics,6999,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
221cb327-a82e-435c-a8bc-53f207afd278,Inbound,Returns,Return request,No,45514a29-9bd3-4ced-96e4-9e6fcb0b8018,,01/08/2023 14:39,01/08/2023 14:44,01-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
4d748665-78dc-4651-8bf2-368f8a3e9a94,Inbound,Feedback,UnProfessional Behaviour,,1b33ddbf-63bd-4550-8962-0ef1ad077edf,,01/08/2023 20:17,01/08/2023 20:20,01-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
774d3a41-1eea-482e-b0bc-5b83fd6dfaa7,Outcall,Order Related,Order status enquiry,Please do fast delivery ,54232c16-40cf-4fdd-b99c-3eeeb2d8f357,,02/08/2023 11:26,02/08/2023 15:52,02-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
03cf17d0-958a-430f-88c2-6a33903a96c7,Inbound,Payments related,Online Payment Issues,,180d094f-ab36-418e-a755-89a720266142,,02/08/2023 21:51,02/08/2023 22:00,02-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
ca084a7b-308b-460c-8486-12067ec4119f,Outcall,Order Related,Delayed,,ee4821d1-26b7-419a-a1a5-2c73399b3498,16/07/2023 18:42,02/08/2023 07:39,02/08/2023 07:42,02-Aug-23,KATRA,LifeStyle,1253,,Logan Barnett,William Park,John Smith,31-60,Morning,4
da90db8b-d2df-496d-8e8a-8a26012af966,Inbound,Order Related,Order status enquiry,Nice,5a3b1d4e-f2d0-4380-afdf-8e89b4fbca4a,,01/08/2023 10:35,01/08/2023 10:44,01-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
141188ee-d193-488a-870a-21fa9188c2d8,Outcall,Returns,Return request,,cf2c503b-88a9-4d3d-af96-352582c97125,,01/08/2023 10:57,01/08/2023 11:02,01-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
6df2c559-ca7b-4ee9-b01f-74b491e051d7,Inbound,Returns,Product related Issues,Good ,3d91f984-58c8-4c8c-a3eb-7956363bc118,,01/08/2023 10:32,01/08/2023 10:45,01-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
0d241ee3-856f-4522-916f-345f4c5fcaeb,Outcall,Returns,Wrong,,1fed1bac-7e33-495e-a97a-df734007897a,,02/08/2023 10:31,02/08/2023 10:36,02-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
88e7a333-0a02-4c99-9106-e25808d046bc,Inbound,Returns,Reverse Pickup Enquiry,,1e92b74c-22ed-43c0-921d-7872d0610659,,02/08/2023 21:52,02/08/2023 21:54,02-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
dd9470bd-727e-4937-8943-e18cfaf91f70,Inbound,Order Related,Priority delivery,,02ab7a66-8975-44a9-bbc9-cdb42e8494af,11/07/2023 22:17,01/08/2023 20:02,01/08/2023 21:48,01-Aug-23,FATEHGARH SAHIB,Mobile,44999,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
fa0187bb-25d9-4a9a-a8a4-391cea1b3cf3,Outcall,Returns,Reverse Pickup Enquiry,Do not deley refund money,288c03b2-f4df-48f4-96d1-d98b0b69f512,25/07/2023 14:25,31/07/2023 21:22,01/08/2023 11:02,01-Aug-23,GOPALGANJ,LifeStyle,265,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3a54ea3f-5b63-4bb8-8555-51fe730c872e,Inbound,Cancellation,Return cancellation,,c445ac91-97df-4b3f-b41c-747b279216bc,,01/08/2023 11:31,01/08/2023 11:32,01-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7439f817-0a93-4dba-9c30-659f09d3a34c,Inbound,Product Queries,Product Specific Information,,15a9c9d4-6d21-4595-b039-7a1b0d201f0c,,01/08/2023 19:56,01/08/2023 20:15,01-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,1
e4685b89-44b5-4075-9a2b-c5669e5069d9,Inbound,Returns,Service Centres Related,,3f131104-04c3-4389-9a03-01d85e1a978b,,02/08/2023 19:49,02/08/2023 19:55,02-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
26352ed2-6359-412e-ba0f-d08eb8d43e0b,Inbound,Returns,Reverse Pickup Enquiry,Return my parsal,67c15ed1-80fa-4d68-a6ee-827921cab04f,,01/08/2023 08:16,02/08/2023 16:34,02-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
5a63ccfa-2364-4cbc-b15f-ac5debd12d2f,Inbound,Order Related,Delayed,,b68053e9-a2b8-49d8-9555-2b9fb554b139,,01/08/2023 08:51,01/08/2023 08:54,01-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
bb7b2fdd-bf10-4772-a866-9eca18de7c09,Inbound,Order Related,Order status enquiry,Thanks,db394696-fc2d-4096-8e31-e80b393a00f6,,01/08/2023 13:37,01/08/2023 13:54,01-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
f5fad74d-f8d6-4b8d-bad7-b277977eecab,Outcall,Order Related,Order status enquiry,Find,74c97032-acf2-4c4a-86f4-2566dbcbc87b,,01/08/2023 18:51,01/08/2023 18:54,01-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,3
c0cf64f6-9d75-4cd3-bc83-ade79ca72dbe,Inbound,Returns,Wrong,Gud,8761901b-d686-49fc-9f05-bd704a71cf0c,22/07/2023 16:21,02/08/2023 12:40,02/08/2023 12:43,02-Aug-23,ALWAR,Electronics,1399,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,2
bfedd18f-bd15-4fb0-877a-b0f81b19e3f5,Inbound,Product Queries,Life Insurance,,f83ef304-a4b0-4552-b712-0af905860cbd,,31/07/2023 21:16,01/08/2023 12:27,01-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,3
bd02a2c2-7cdc-4e8c-b771-3fe10c0cd009,Inbound,Returns,Reverse Pickup Enquiry,Very good ,b054281b-5619-47ff-8f9e-a7181e8957de,,01/08/2023 08:09,01/08/2023 08:11,01-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
5eb5534c-8fe4-49dc-8ab9-bc56024214f8,Inbound,Order Related,Invoice request,,0e1b6979-40e6-4069-8e44-0178be095d01,,01/08/2023 10:01,01/08/2023 10:16,01-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
491b3377-0e3e-4caf-bacd-1a4aacc9e396,Inbound,Order Related,Installation/demo,,19f62a94-30d5-4561-8e55-5575d06d4f5e,,01/08/2023 10:46,01/08/2023 10:48,01-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
028bb182-64a4-49a2-9bb5-46ee790776e1,Inbound,Returns,Return request,Good behaviour ??,c094f085-7d4b-44a4-93cb-87e425844a83,,02/08/2023 10:41,02/08/2023 11:59,02-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
19a7203b-f2f8-40a5-9fde-33d76bbf1380,Inbound,Product Queries,Product Specific Information,,796b8285-2f7c-438a-9008-870e043b7f64,,02/08/2023 21:51,02/08/2023 22:03,02-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,4
ebb22cfd-07cf-49ac-9cef-6cbfeb5158aa,Outcall,Payments related,Online Payment Issues,Good working ??????,79caed16-4504-4987-9e9c-057868509dc6,,02/08/2023 08:19,02/08/2023 08:22,02-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
9c553d79-4e40-4928-bc51-f7afb34aedaf,Outcall,Returns,Reverse Pickup Enquiry,,156b6002-c042-460f-8731-70d08de69c21,,01/08/2023 15:38,01/08/2023 15:39,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
3e7f6548-f214-4413-968b-c543a9f2ed50,Outcall,Order Related,Installation/demo,,a0c27d30-443f-443b-b7fe-a595e936aa62,,01/08/2023 20:21,01/08/2023 20:49,01-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
b4e0a151-fbb0-41ab-956d-70fc2290f5d5,Outcall,Order Related,Invoice request,,7a485adb-1e7f-44a6-8895-88803d9c3db4,,02/08/2023 14:25,02/08/2023 14:30,02-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,3
1211926b-7b6d-423e-95c4-0bdd6ffcaca1,Outcall,Returns,Fraudulent User,,e25fa459-c1c2-4e2e-a060-699ce2b2df0d,,01/08/2023 09:03,01/08/2023 12:25,01-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d91d937f-eb5c-4c8d-b656-f249fd072705,Outcall,Payments related,Wallet related,,73513352-9184-49d9-aa2d-73a2ccc8bd58,,01/08/2023 16:40,01/08/2023 16:45,01-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
e371e3a6-a123-48bc-9715-64a61d2b0298,Outcall,Payments related,Wallet related,,64daaffb-41c6-44f9-b999-984bf804c911,,01/08/2023 17:12,01/08/2023 17:16,01-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
2597a7de-23e3-4360-a305-509086025229,Inbound,Returns,Return request,Nyc One Enjoy,1153fd72-a7b9-41aa-bd86-18a78bf1bcb9,,01/08/2023 23:06,01/08/2023 23:16,01-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
34806b0f-d86c-4fa8-ad45-5f0ec4849e82,Inbound,Returns,Reverse Pickup Enquiry,,a74bde0e-59a4-4e75-89d6-3c53fe612ff3,,01/08/2023 23:05,01/08/2023 23:17,01-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
8276ba9b-5930-4439-8414-634106014ba9,Inbound,Returns,Reverse Pickup Enquiry,,4405b2c3-ae99-4809-8b78-30f854a5087b,,01/08/2023 12:27,01/08/2023 15:37,01-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
7d8e41fe-ba85-4df4-bc76-142db041b991,Inbound,Cancellation,Not Needed,Need call to customer once time,6e9488a1-d5aa-44ea-94dd-7d0f5df40ce4,,01/08/2023 17:45,01/08/2023 17:52,01-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
01053d6c-8497-472e-adc5-2a85af563936,Outcall,Returns,Return request,,5be55df9-529c-4e63-806c-e071d08af980,,02/08/2023 15:40,02/08/2023 16:05,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
8e9c2b0f-9d33-4536-880c-d6ba3d5ee8c5,Inbound,Product Queries,Product Specific Information,,bb3f5dca-3c88-474d-83c7-05b161ba8a41,,02/08/2023 22:48,02/08/2023 23:52,02-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
75821578-7fc9-4808-ba94-ddf62bd379aa,Inbound,Order Related,Delayed,,b190b06c-8991-42dd-ac69-0324c4829170,26/07/2023 00:23,31/07/2023 18:34,01/08/2023 13:40,01-Aug-23,SAMBALPUR,Mobile,26999,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
244d17e0-0b9c-43a4-b7d3-f882220777dd,Inbound,Returns,Reverse Pickup Enquiry,,13bfa734-428d-4497-a0ad-6ce5c1a283b5,16/07/2023 01:52,01/08/2023 07:14,02/08/2023 04:30,02-Aug-23,HYDERABAD,Books & General merchandise,2599,,Timothy Henry,William Park,John Smith,31-60,Morning,1
245e6eb0-96ab-470f-92ae-ca3f5a99c58f,Outcall,Refund Related,Refund Related Issues,Did not find apropiate answer,fc60de1a-202f-43a2-94a7-424908205581,,02/08/2023 09:43,02/08/2023 10:13,02-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
cc37f059-37fd-4584-ac53-f4ddc92f16f4,Inbound,Refund Related,Refund Related Issues,Best ,5120c8d6-f9ff-4cff-9242-7f1146a3efad,,02/08/2023 09:58,02/08/2023 09:59,02-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
a98d2005-5f9c-4701-9292-84eac4694d57,Inbound,Order Related,Unable to track,Am option to call customer executive can be made available against each order,4269959d-6345-4f42-8fa6-52e31d50fa49,,02/08/2023 15:10,02/08/2023 15:19,02-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
0814d60b-657d-40ad-ba36-2fe147d47fac,Inbound,Order Related,Order status enquiry,,cde5aa7d-6362-4cfa-8bd8-b12187f8ae79,,01/08/2023 16:12,01/08/2023 16:13,01-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
5898f3d9-0765-4386-bda1-6c80160cc437,Inbound,Returns,Reverse Pickup Enquiry,,7d45dfb7-f930-4250-ae8c-f1125af2e446,,01/08/2023 18:47,02/08/2023 10:14,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
0deea4e9-c10e-43c6-bc5f-e8c522d733dd,Inbound,Product Queries,Product Specific Information,,d65cdcab-f681-4821-857a-0f86e2ca8e26,,01/08/2023 22:32,01/08/2023 22:58,01-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
a3f0341d-e390-46d8-a9b0-55e596494a85,Inbound,Product Queries,Product Specific Information,,2c62c03d-d7ce-48ee-975e-dd711acb72f4,,01/08/2023 12:00,01/08/2023 12:13,01-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
03ba3d61-c6d1-478c-81f7-a9ec9fdaadf3,Inbound,Refund Related,Refund Related Issues,Pathetic services from seller and logistic,0e3130c9-c27f-4212-a7fd-64cd92c9ec2f,,02/08/2023 01:59,02/08/2023 02:00,02-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
95b58fb6-334b-433d-95fd-5a40cc37c6a8,Inbound,Refund Related,Refund Enquiry,,77b439e2-1ded-40b4-afb5-4a169ebb3f62,,02/08/2023 06:05,02/08/2023 06:08,02-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
e889512c-047c-4986-ac97-a012f7f50fbe,Outcall,Cancellation,Not Needed,,5816286f-a661-4248-9b62-a9b077b76401,,02/08/2023 09:31,02/08/2023 10:03,02-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
871041a1-af21-4785-b723-08691ef860d4,Inbound,Returns,Service Centres Related,,3aff92ee-8aa5-43fe-9026-5ea87b2d611a,,02/08/2023 13:15,02/08/2023 13:41,02-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
a5a5c0f6-47e2-4b76-b2c3-eb533ab1a382,Outcall,Returns,Reverse Pickup Enquiry,,17e4ef15-d922-4dba-89a7-4fa805c98fa0,,02/08/2023 11:17,02/08/2023 11:48,02-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
6e034d0c-fd32-435d-aba5-66329b6795f0,Inbound,Order Related,Installation/demo,,f8f6e469-5c5b-4d52-bde9-b60b37eb59fc,,02/08/2023 12:01,02/08/2023 12:12,02-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
762e4adc-ddfc-4979-9269-0b45b4890549,Inbound,Returns,Return request,,1772f294-22bb-4c95-b745-c9ed6cb81512,,02/08/2023 15:43,02/08/2023 15:46,02-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
a0acede2-9b2a-4824-b8bc-2ac37bc48509,Inbound,Returns,Reverse Pickup Enquiry,,bde57010-da5d-4084-8810-63e17465ca16,,01/08/2023 12:42,01/08/2023 12:47,01-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,4
13c8842b-296d-4125-a3d9-3ee822e9dfa7,Inbound,Returns,Return request,,8c286e16-2ad6-4d7d-9f45-daea0b83dd99,29/07/2023 17:54,31/07/2023 21:06,01/08/2023 07:14,01-Aug-23,NAGAON,Books & General merchandise,295,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
e745eac2-acd9-4dc1-aa2b-25840cbde169,Inbound,Returns,Missing,,fd72d968-5671-4fbf-8f4e-7e6ee1bb2010,25/07/2023 20:12,31/07/2023 22:26,01/08/2023 10:48,01-Aug-23,VISHAKHAPATNAM,LifeStyle,485,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1fe6bfe5-85cc-4d4d-ac48-0cfd046a195a,Inbound,Order Related,Order status enquiry,,d65307f0-57c1-44eb-976d-64e14f8a1b61,,01/08/2023 19:50,02/08/2023 08:10,02-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
b9e9dafb-8321-46b1-ba99-440a99350742,Outcall,Returns,Fraudulent User,,5dd36641-d427-4658-ba8a-dd7e39c97d4e,,02/08/2023 10:05,02/08/2023 19:21,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
0333a057-f7fb-4839-9da8-50376d4a4373,Inbound,Product Queries,Product Specific Information,Ni,2879eac3-a00c-46d3-aac6-1890cae6a886,,02/08/2023 12:35,02/08/2023 12:41,02-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,3
9ac853fe-5058-463d-b125-59339bdb01dc,Email,Order Related,Delayed,,ea23e5fa-c34f-4f7c-954b-e36643e37d1a,21/07/2023 12:29,02/08/2023 06:33,02/08/2023 07:11,02-Aug-23,PANVEL,Mobile,44999,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,1
0aaa2b76-62ea-458f-b03c-f871c0bd411f,Inbound,Returns,Reverse Pickup Enquiry,,14760edd-0249-4448-a4f2-6880a718f11a,,01/08/2023 20:47,01/08/2023 20:50,01-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
09e0e98d-7c5e-4191-9c3c-9ff186499b90,Inbound,Order Related,Delayed,,1d47eb9d-8c87-4425-9295-b1720a8b7bd5,23/07/2023 05:17,01/08/2023 12:35,01/08/2023 12:39,01-Aug-23,DHAR,Home,500,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,3
c8a7e332-f30c-4c72-becb-b3b032555dc4,Outcall,Returns,Fraudulent User,,d3333b74-61e9-4d4f-8461-2eb0252e5fab,,01/08/2023 15:59,01/08/2023 16:02,01-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
a661aaaf-e02e-47b8-ab24-11c145591a16,Inbound,Returns,Missing,,acc7cbf6-7e28-4b04-93f5-08bf3898868d,,01/08/2023 16:57,01/08/2023 16:58,01-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
65348d91-4185-47fd-a282-984f00902d8f,Inbound,Returns,Exchange / Replacement,"It's ok,if my problem will be solved",a7bbc90c-a554-4bca-ab3f-856888dc6452,,01/08/2023 21:19,02/08/2023 14:41,02-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
baa05cc5-3d65-4c33-b186-b9304e8fe3e8,Inbound,Order Related,Order status enquiry,Please check your products before packing.because your products different that I take my all products form curiar boy.. That products is different from my orders or color is always different like a. Shoes color and size so please check your products before packing or shipped. Thank u. ,9e2e5c19-8cec-4750-af02-5190337cf0bb,29/07/2023 01:01,01/08/2023 17:15,01/08/2023 17:16,01-Aug-23,JALGAON,Books & General merchandise,218,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
814f4147-7c21-4705-b884-0bbb57ef00de,Inbound,Order Related,Delayed,Good work customer service is very very good ,cd933995-793d-4958-b449-07174ae984cd,,02/08/2023 10:01,02/08/2023 10:02,02-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
85f0457b-11e8-4810-9042-04b337f0e05b,Outcall,Returns,Return request,Outstanding voiceExlent work Be positive response ,2b3715f8-6a55-4689-a189-7e864215f28b,,02/08/2023 14:43,02/08/2023 14:45,02-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
bf24e1a3-27e5-4bce-9cc6-ce4f112bf5df,Inbound,Returns,Reverse Pickup Enquiry,,27d084c2-c2d8-4973-b4e6-b295954ad8dc,,02/08/2023 17:07,02/08/2023 19:23,02-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
f15bb269-4c71-4cad-85c8-dd996d64f85f,Inbound,Returns,Return request,Just use bot once for user query then contact directly or chat directly with executives,74513dcd-9cbb-4396-8027-1c11cefc3407,,01/08/2023 03:58,01/08/2023 04:07,01-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
cff7b1f1-9433-4ce6-87ec-d390f66ab9f5,Inbound,Returns,Technician Visit,Kosish kar rahe he,2dc26a3d-d73b-4359-a100-3f7215dc82aa,,01/08/2023 08:51,01/08/2023 10:11,01-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,1
9a4a98af-a01a-4c4b-9a0f-88819e990d0e,Email,Order Related,Order status enquiry,5,93353f04-f152-47ac-830a-2be809fe85cd,,01/08/2023 12:31,01/08/2023 12:31,01-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
8e7c31fe-6b20-4eff-8c97-67b2e483a307,Inbound,Returns,Fraudulent User,Good ,57fea0e9-25d3-4ed6-a82f-d728d7e22b7e,,01/08/2023 17:33,01/08/2023 21:25,01-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
3487d030-f7e8-4001-b073-d2204e5d789c,Outcall,Feedback,UnProfessional Behaviour,Excellent ,c43b29d6-7438-4a33-b547-bb6e58fd6fef,,02/08/2023 08:12,02/08/2023 08:14,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
dbb72cb2-b403-46c0-9e01-5396e0d9a73f,Inbound,Returns,Return request,,6c65d306-0d4c-46c2-b2fc-70ab58535582,,02/08/2023 15:20,02/08/2023 15:22,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
15ed9e9a-5f03-46cc-befe-3d13f4c8b6d3,Outcall,Payments related,Payment related Queries,,febecdda-633b-49c4-873e-e11425b63a5e,,02/08/2023 17:23,02/08/2023 17:25,02-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dc8ed897-cf3c-4389-9991-5280f36b3e56,Inbound,Order Related,Seller Cancelled Order,Improve delivery service and give some information about cancelled items from your side.,8db974f2-4a1f-414d-92c3-1c6c1fbba0e6,,02/08/2023 20:26,02/08/2023 20:29,02-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
87c5ad10-7107-4460-a979-e700582bbf5e,Inbound,Returns,Reverse Pickup Enquiry,,d361a4f4-4cc2-4132-be4b-7e2eab3d2292,,01/08/2023 15:56,01/08/2023 16:21,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
aac015cc-3150-4dc2-8e9d-e3c1a9f364ee,Inbound,Cancellation,Return cancellation,,a3ba2fb8-c115-4dec-bb2c-2a8553ff7ac2,,01/08/2023 23:35,01/08/2023 23:41,01-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
60f1c4d0-2b47-4a3a-a3b3-2d58c05ecfbb,Inbound,Payments related,PayLater related,Good,a72e2276-2528-4d75-a84b-b6f7d6d98834,,02/08/2023 10:34,02/08/2023 11:02,02-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
11360cf9-a893-4ad9-a635-7051d198d8e3,Outcall,Shopzilla Related,General Enquiry,,f3c9e93e-8871-44bc-879f-e5469bc28fac,,02/08/2023 13:06,02/08/2023 13:12,02-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
12f7a51b-52ca-40d5-9b3a-5485f18a87b6,Outcall,Order Related,Seller Cancelled Order,Not good service ,1eb6b3ef-5578-4c84-bf63-b26d6a303256,,02/08/2023 19:10,02/08/2023 19:12,02-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
2716f66e-14c1-4c6f-ae6f-c350388745dc,Email,Returns,Reverse Pickup Enquiry,,cb29053d-e4a7-46b3-865c-de04c2a198fa,16/07/2023 10:51,01/08/2023 18:38,01/08/2023 19:49,01-Aug-23,MAHENDRAGARH,Electronics,299,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
1250ecb3-d670-4b8e-a6e6-fcde11073398,Inbound,Order Related,Delayed,,28115bf0-4490-47f3-9679-384bdf08c56d,,01/08/2023 09:17,01/08/2023 10:08,01-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c4925089-76be-4645-933f-8954dba02210,Inbound,Feedback,UnProfessional Behaviour,Resolve my refund issue asap,a500fecd-ec39-461a-aa89-6b87981ce492,,01/08/2023 10:03,01/08/2023 10:06,01-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
38ff1fa0-047e-49a6-abec-526c0e50a78b,Email,Order Related,Delayed,,f0313361-0315-4c1b-b0c5-3ba94a9d4125,,02/08/2023 13:19,02/08/2023 13:19,02-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,4
990e6c57-9ac3-4170-ad58-0471fee9cc35,Inbound,Returns,Fraudulent User,,c0efc253-047a-4c6b-b0a9-3084ae559ccd,,02/08/2023 01:10,02/08/2023 01:39,02-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
919cfa7a-2901-4e52-8c71-b850bc3cad02,Inbound,Returns,Reverse Pickup Enquiry,,ea083d11-4b9e-414e-a0fa-26bd876ea169,,01/08/2023 16:55,01/08/2023 19:06,01-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
052e482a-060c-4a5c-a7fc-0e820dbbf345,Outcall,Order Related,Priority delivery,,5c0fd578-7576-44b5-9363-a4cf933f3546,,02/08/2023 09:03,02/08/2023 09:41,02-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
71596406-687e-422f-8949-18251d624c36,Outcall,Returns,Reverse Pickup Enquiry,Good ,3ed5fabb-49b5-4f66-98a1-3e56582a5f6b,,02/08/2023 11:25,02/08/2023 11:53,02-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
429c4ee2-cf68-41dc-9160-5fe19a6ec963,Inbound,Returns,Fraudulent User,,569b75b2-cba4-49a8-9691-17826d13afbf,,02/08/2023 22:04,02/08/2023 22:06,02-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
6394d655-9d1e-4603-a2a4-2efa26362084,Inbound,Product Queries,Product Specific Information,,b3e0e4a2-98d0-4d44-8e6f-7fb0c755d5dd,,31/07/2023 20:49,01/08/2023 01:31,01-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,3
142fe10a-293a-4141-89b5-d3954612ef1a,Inbound,Returns,Damaged,,f8b87025-6526-43da-a52b-3400af58a19f,,01/08/2023 10:44,01/08/2023 10:47,01-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
3076d0c5-d680-45af-98f8-cf1d2db2cbd5,Inbound,Returns,Wrong,,21d8a935-883e-49e5-be47-c71d088870e3,,01/08/2023 11:48,01/08/2023 11:53,01-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
7f47c820-d8b5-40f3-9316-b8e58e004a7a,Inbound,Returns,Reverse Pickup Enquiry,She done good jobs ,f56502dc-d191-4d26-9ba8-bb582ec3204e,,01/08/2023 22:00,01/08/2023 22:03,01-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
93dbe0bd-8306-4811-82b8-f829b2ac16ab,Inbound,Cancellation,Not Needed,,3a6ffee5-1064-41c0-928c-bf991ba784ef,28/07/2023 21:13,01/08/2023 10:01,01/08/2023 10:03,01-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,1995,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
55980ef1-234d-4c52-8bc1-6feed6358324,Inbound,Order Related,Installation/demo,,5162f8e9-c705-4f78-ad33-31504e1cf53c,,01/08/2023 23:27,01/08/2023 23:31,01-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,3
9c902e67-37ec-4f20-9c64-cf1cd1ccda00,Inbound,Returns,Reverse Pickup Enquiry,I am impressed with customer calling with anuj,270ab5f4-6c2f-45bd-8929-ebc237a1c4a5,,02/08/2023 13:36,02/08/2023 13:47,02-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
2bbe5a67-13ab-4a29-b44b-f4dc3dd70c88,Inbound,Returns,Return request,thanks for helping me  and good work ,19469c5f-7b34-41b9-9a80-87ef51f52f8f,,02/08/2023 20:44,02/08/2023 21:06,02-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
887c2469-1516-4464-9dd5-f3b5ca31e4fc,Inbound,Order Related,Order status enquiry,Hi Sir I'm fully satisfied thank you ,f4592ceb-8b8a-4513-8b73-9a9726375e11,,01/08/2023 10:25,01/08/2023 10:26,01-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
c67625db-b372-4bd8-8aaa-fd86ee038e7a,Inbound,Returns,Exchange / Replacement,Nice,e9792dd4-2bea-4bb1-b6dc-deed8ef84066,,01/08/2023 13:41,01/08/2023 18:39,01-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
53d65040-ac75-4091-985e-909014c6bbb4,Inbound,Returns,Return request,,4021fb15-f050-4bcc-9417-5e5ae4bb989a,,01/08/2023 17:50,02/08/2023 15:12,02-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
c3f3907e-9b23-41f6-bada-0f19bc42ad2c,Inbound,Order Related,Seller Cancelled Order,Order placed but seller can not delivered  my product and cancel my order Shopzilla not any action those seller not good for customer,28e775d6-3b33-4012-bf95-ef65cd815d21,,02/08/2023 18:29,02/08/2023 20:23,02-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
1ad1a0d5-9e73-4df4-a53f-9bcc45d23892,Inbound,Order Related,Unable to track,,90fc7632-7e09-4b10-8e3f-b69083933153,23/06/2023 23:23,31/07/2023 21:08,01/08/2023 13:40,01-Aug-23,MUMBAI,LifeStyle,1371,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
c44039ac-d5b7-4175-8336-b0cef9c10de3,Inbound,Returns,Return request,Very good ,c9e8d0fc-73e0-4357-a429-2484933b6b2f,,01/08/2023 18:37,01/08/2023 18:39,01-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
6106fa6c-bebb-431a-bb65-25208b0dab89,Outcall,Product Queries,Product Specific Information,,31d8687b-f0fe-4892-b62b-e3826004fe75,,02/08/2023 16:24,02/08/2023 16:43,02-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
a7888884-612a-4114-b412-71ee0ed054fe,Inbound,Order Related,Order status enquiry,,374d8646-d601-4a5d-9264-f1d2067f205c,30/07/2023 22:38,01/08/2023 10:20,01/08/2023 10:24,01-Aug-23,MEDINIPUR,Books & General merchandise,661,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
139bd782-03d8-47ff-b624-5af9f21e392f,Inbound,Returns,Reverse Pickup Enquiry,Happy,8ecdf755-124a-4130-b931-65e58f589286,,01/08/2023 13:59,01/08/2023 14:14,01-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
7acc509c-94ce-4503-bc9e-125d566baa0d,Inbound,Shopzilla Related,Signup Issues,,0b546c19-23c5-4dc5-8ef5-657d161fdf01,,01/08/2023 16:44,01/08/2023 16:52,01-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
1d0717c1-6e9a-487f-bd75-7077b22b7ced,Inbound,Order Related,Order status enquiry,,2f332cec-3c6d-4d8b-938b-6960f0bb2f56,,01/08/2023 23:39,01/08/2023 23:42,01-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,4
a4da14d4-3d5f-4e7e-ae78-eb516256ff9f,Outcall,Shopzilla Related,General Enquiry,,6c7afeed-bcc9-458e-adb8-14548a0ea76f,,02/08/2023 11:56,02/08/2023 13:27,02-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,1
72a08b16-1da1-4c48-a0b7-e09b6c613eb2,Outcall,Returns,Return request,,32088361-7233-40a3-ae24-4d1e2bcd75c0,,02/08/2023 18:20,02/08/2023 18:22,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
d25916c4-2aaa-46b9-8934-b1c5295b1899,Inbound,Returns,Return request,Always sent right product,d94ff233-c6db-4139-ab68-647afeb730bb,,02/08/2023 15:21,02/08/2023 15:24,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
e55f93f9-9ac6-4689-b4a8-805d368c2f02,Inbound,Returns,Missing,,a6f4d003-d679-4ffe-9c0c-d521c67a7186,,02/08/2023 15:35,02/08/2023 15:36,02-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
3e8bafaa-a99f-4aea-af01-66fb24d013c8,Outcall,Returns,Reverse Pickup Enquiry,,15f03dfb-c016-4712-be68-f655bb9e0a67,06/07/2023 16:27,02/08/2023 11:35,02/08/2023 11:39,02-Aug-23,RAIPUR,LifeStyle,1439,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
dc85e588-2ef1-4cc9-bea0-eae31c7b5fd8,Outcall,Returns,Missing,,4f48e427-ab50-4e80-8018-8a357d7e792d,,02/08/2023 10:59,02/08/2023 11:07,02-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
828667f2-e8d4-450c-acaa-bce56c54fc24,Inbound,Returns,Service Centres Related,,360f8ba6-ff8b-4091-99ed-ad4a7032ac56,,02/08/2023 13:53,02/08/2023 13:54,02-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,4
12de5c05-43d2-42ef-87ce-c30172456976,Inbound,Order Related,Delayed,,733619a7-847e-4fd0-80c6-312a6ada8019,25/07/2023 14:42,01/08/2023 13:41,01/08/2023 13:43,01-Aug-23,PUNE,Mobile,17664,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,3
f5279c1c-5721-4469-9d90-301f23e4e388,Inbound,Order Related,Order status enquiry,,506b0490-76fe-4241-b43c-b0313762118b,,01/08/2023 12:19,01/08/2023 15:02,01-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
ae169c2f-9177-4bcf-9a3b-e1aba81ebece,Inbound,Order Related,Delayed,,d273b0fc-84da-4eee-92c2-89b5f9838b33,,01/08/2023 16:56,02/08/2023 11:58,02-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
cebcde16-f96e-4b13-9af5-0d2a5e54b105,Inbound,Order Related,Delayed,Happy ,819f5b2a-c8c7-4916-b12a-7a7f0b427e45,,01/08/2023 22:28,01/08/2023 22:29,01-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
a404a523-61c7-4dfc-905f-444a670060e9,Inbound,Shopzilla Related,General Enquiry,,a5ab6f5a-e127-4155-aacb-e34bff046fcb,,02/08/2023 03:06,02/08/2023 04:34,02-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
0bf00701-c4ea-49ce-8560-7d3e6d4c4b13,Outcall,Returns,Reverse Pickup Enquiry,,1fe63715-a1f5-4049-b63f-e2cd523e2189,,02/08/2023 11:37,02/08/2023 11:44,02-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
d0fbd8c6-0465-4f42-80cc-265f47ce26fc,Outcall,Others,Others,Shopzilla is bullshit and shameless ,2452189a-427b-495f-9a7c-7e82c43b571a,,01/08/2023 19:30,01/08/2023 21:11,01-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
2cc73b82-111a-4828-a11f-51d253ee2669,Inbound,Order Related,Order status enquiry,,3923c344-0a98-438a-841e-5fe81ec4a2a1,25/07/2023 19:13,01/08/2023 10:59,01/08/2023 11:02,01-Aug-23,JAMSHEDPUR,Books & General merchandise,395,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7e88893e-017b-4663-b38e-f060155aeb8b,Inbound,Order Related,Order status enquiry,Product less,ee30d7fc-2a11-4710-a4d3-2dc6d1605b93,30/07/2023 11:04,30/07/2023 19:13,02/08/2023 17:08,02-Aug-23,MUZAFFARPUR,Books & General merchandise,9,,William Brown,Madison Kim,John Smith,>90,Morning,1
febe4f67-1210-488f-91a7-1ee5f865956f,Outcall,Product Queries,Product Specific Information,Thanks ,d182e325-5e2b-42c8-9c7f-9cf1431d0fc8,,31/07/2023 06:48,01/08/2023 06:43,01-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
0e76c709-9df1-41fc-a758-99ff71155779,Outcall,Returns,Return request,,1bad06d1-6a00-4731-9ba4-c35315f3b733,,01/08/2023 15:02,01/08/2023 15:03,01-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
d00bbb63-c6fa-4b26-9b54-7bcafbecc3ff,Outcall,Returns,Fraudulent User,5 out of 10 items missing,80a63347-2448-4b42-8f54-579fd5cad6dd,,02/08/2023 07:01,02/08/2023 20:47,02-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
dcbd5974-789d-46e8-825c-68f3b1ff0ad7,Outcall,Returns,Reverse Pickup Enquiry,,a1cc02e5-150c-42c3-977d-4412bc146c17,23/07/2023 23:28,29/07/2023 15:09,01/08/2023 17:37,01-Aug-23,PUNE,Home,299,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
0848374f-4397-41aa-845e-fe582875fa23,Inbound,Order Related,Delayed,Delivery dates are too long ,5d91d319-34c1-4841-bc50-a354056fce2f,24/07/2023 01:57,01/08/2023 14:57,01/08/2023 14:59,01-Aug-23,RANGAREDDY,LifeStyle,599,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
94a6f6c5-e07b-45a5-ac24-c18182e9699e,Inbound,Refund Related,Refund Enquiry,,9466796d-800f-47d6-b50a-faa5f48a36ae,21/06/2023 00:32,01/08/2023 17:42,01/08/2023 17:47,01-Aug-23,BONGAIGAON,Home,1389,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,1
5ec67395-8cc2-413f-9450-fe0b272cfa04,Outcall,Product Queries,Product Specific Information,,8f6bf5a9-4262-43da-b372-2a385985a05a,,02/08/2023 18:20,02/08/2023 18:49,02-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,2
767de109-e73d-48ee-ae3f-4791a39df5c5,Inbound,Refund Related,Refund Enquiry,Thank You ??,ce30c0e8-3f9d-4504-b62e-6494cb087778,,02/08/2023 18:26,02/08/2023 18:30,02-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
c5680c36-26b4-4103-a4db-fc7328ce3c76,Outcall,Returns,Return request,,660ae8a5-644c-455a-a42b-8f72f409e5ff,,02/08/2023 18:26,02/08/2023 18:33,02-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
5ffe8033-db25-4e60-82b1-6ecec7d7a90c,Inbound,Returns,Reverse Pickup Enquiry,,7da24140-fce7-4bde-b8e6-c1044cb2391d,,02/08/2023 23:43,02/08/2023 23:47,02-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,3
05bd0cd7-5360-4963-8602-6d0ec084d80f,Inbound,Order Related,Order status enquiry,,91686274-16c9-4783-891f-c30024b57ac9,26/07/2023 14:02,31/07/2023 11:05,01/08/2023 14:20,01-Aug-23,SIKAR,Home,189,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,3
ada30576-2da2-4a46-92c2-94514df6d4d8,Inbound,Returns,Return request,,2b972486-ddea-4869-a50c-11aa9484c9ec,,01/08/2023 19:17,01/08/2023 19:57,01-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
9608ffbd-9a09-44a9-8668-151274a529f7,Inbound,Returns,Fraudulent User,,ae44d582-f55d-4e63-9ed9-b408b7572245,,01/08/2023 23:16,01/08/2023 23:25,01-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
eba35355-f595-4c8c-b647-cf4b862af53d,Outcall,Returns,Reverse Pickup Enquiry,,b86a3685-73b4-447b-85e6-513fbf2578c3,,02/08/2023 07:12,02/08/2023 07:19,02-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
e1a330a4-81cd-4897-91fc-63b24f554d4c,Inbound,Order Related,Order status enquiry,Good help ,680bf8ae-e1fe-456a-9744-3009694226b1,,01/08/2023 10:24,01/08/2023 10:26,01-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
688e9e5a-6bd5-4770-aaa3-5d313d91bfbe,Outcall,Returns,Return request,Affective and good ,e77ddd12-4fa7-446a-8a27-fdda38327d7d,,01/08/2023 10:51,01/08/2023 10:53,01-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
6f53d16f-1a93-44c0-a7ae-c7c8887ffa24,Outcall,Order Related,Delayed,See if customer support don't have the number of delivery agent means it's worst management I think so u should focus on that resolve the issue,4fae8617-fdd3-4460-af25-8aa9110a74e8,,02/08/2023 21:56,02/08/2023 21:59,02-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,1
7f62e80e-42c1-4e42-90ac-6c7e6a9fef2e,Inbound,Product Queries,Product Specific Information,Gud ??,d62dbc71-9760-44d8-b865-32bb20edd6fc,,01/08/2023 17:52,01/08/2023 18:01,01-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
a3e151a8-432c-4650-b100-7e169f7068c8,Outcall,Returns,Fraudulent User,Very good,8d9f7c18-eabe-4dc9-92b9-77c4a904cca9,,02/08/2023 08:07,02/08/2023 08:15,02-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
80ead19c-6c32-4f51-a46d-4877b335c1aa,Inbound,Returns,Exchange / Replacement,"I have been shopping in Shopzilla for the last 8 years but this type of problem has happened for the first time in which the customer care is also getting date on date only and no solution is being given. When the mobile pickup is done, this type of act does not suit a big company like Shopzilla. Feels like mental harassment.",b72c03b3-3dc0-4f6c-90d7-bca651568892,17/07/2023 09:55,31/07/2023 18:21,02/08/2023 09:37,02-Aug-23,RAIPUR,Mobile,14999,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
127e2aa4-6d0a-4048-9e96-5fd613284496,Inbound,Order Related,Customer Requested Modifications,  has to update the status of order,3bca1b47-3849-4779-b9e8-bd918013afad,,01/08/2023 09:55,01/08/2023 09:58,01-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
4626ae0f-6e40-472e-9b06-b868c27d3e07,Inbound,Order Related,Order status enquiry,,629fefae-f456-4ee4-9718-6e1d487495f3,,01/08/2023 14:41,01/08/2023 16:09,01-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
048d9449-8735-4a84-8709-02a44ec13eee,Inbound,Payments related,Online Payment Issues,,273e6532-db89-4b40-8968-e1e5cb3af499,,01/08/2023 11:57,01/08/2023 11:57,01-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
4c579645-941d-4137-a573-43c6a740cc92,Inbound,Order Related,Delayed,,2f19abc6-993b-4f1e-85b5-f6398b776239,,01/08/2023 12:44,01/08/2023 12:52,01-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,4
62e46b83-59dc-45db-a4de-a91c822d3827,Inbound,Order Related,Order status enquiry,,89e3c96c-913a-48e2-8077-22b800db28dd,,01/08/2023 16:03,01/08/2023 16:10,01-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
1d731483-08d6-48de-86e3-ee10d7c09782,Inbound,Returns,Service Centres Related,,b9110a53-ff2d-4148-83c6-f1ced91be75c,,02/08/2023 19:39,02/08/2023 19:46,02-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
5f47a95c-fe91-43cb-bf1b-806f3ec6fc52,Inbound,Order Related,Installation/demo,,8d5f7eb4-2f21-43e6-b62f-24d687dee399,22/07/2023 20:33,30/07/2023 22:04,01/08/2023 08:14,01-Aug-23,HAPUR,Home Appliences,39490,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
f5c77e0b-1bc4-4b52-b00f-a7117dfb59e9,Inbound,Returns,Return request,Very good ,bb67df30-3094-4ef8-9c85-0bd37f66fdd0,09/07/2023 22:56,31/07/2023 10:06,01/08/2023 09:50,01-Aug-23,LUCKNOW,Electronics,829,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
773e66ff-7384-4072-971c-267715926186,Inbound,Order Related,Order status enquiry,,5d0c36b7-513a-4dcf-81c7-5ac23293200e,,01/08/2023 14:05,01/08/2023 15:03,01-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
ce8a7a2c-05b7-4230-abbe-c99f896ee56c,Inbound,Order Related,Order status enquiry,,0049603e-2f31-40bb-811a-b964729b8bfd,,01/08/2023 18:10,01/08/2023 18:21,01-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,1
3796f13b-9aa6-4796-9573-23fed13d4710,Inbound,Order Related,Order status enquiry,,6f213c75-4c18-4ebd-bc81-43efcb9d82a8,,01/08/2023 18:34,02/08/2023 21:27,02-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
bce79f2b-7449-4a05-8099-b01d1b963041,Inbound,Returns,Damaged,Mr.   care agent is phenomenal...He is very intelligent polite and honest employee.He handle this case in very smart manner and resolve it with his words   appreciated ??,ec893a69-74e3-495d-9883-9a0ace8dd909,,02/08/2023 08:47,02/08/2023 08:50,02-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
3cfb6ddd-0873-43dc-9254-46c767531249,Outcall,Product Queries,Product Specific Information,,cbde2745-54c8-4687-b3c4-b2f22881eff2,,02/08/2023 12:09,02/08/2023 12:13,02-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
38c5ad43-14d8-4ae3-b115-4c5f8a0416ec,Outcall,Order Related,Order status enquiry,,4e153a70-3e48-459d-b57c-311b600082f6,,02/08/2023 22:15,02/08/2023 22:16,02-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,3
72df897a-ae8b-43b6-be51-720b0f3e9550,Inbound,Order Related,Order status enquiry,,89e1ae52-ead9-400a-8332-e615254ebb2c,25/07/2023 15:54,02/08/2023 16:08,02/08/2023 19:00,02-Aug-23,ARAKKONAM,LifeStyle,994,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
2a3ac773-898d-49c4-8bf2-50566d58ce85,Inbound,Returns,Return request,,ebf96cf7-e9b7-4ed2-b954-e46cc27dccc7,,02/08/2023 12:58,02/08/2023 13:36,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
df9062ea-d6ee-41c3-ba80-0c68d0c45383,Inbound,Returns,Reverse Pickup Enquiry,,3c5787b6-5aee-4c14-ad8c-456e8d3fde91,,02/08/2023 17:41,02/08/2023 17:44,02-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
ec1bdfc9-a984-4e4b-a69d-03b5f2a2da47,Inbound,Order Related,Delayed,,81e64a67-d703-4b68-8ab6-b14469ca894a,,02/08/2023 22:49,02/08/2023 22:50,02-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
9364f07d-29e2-4bb9-8a6f-ef462f08c05c,Outcall,Order Related,Invoice request,,66ab48c8-0b3b-4a4e-8fdd-582f9233224f,,02/08/2023 16:02,02/08/2023 21:38,02-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
4e318214-a9b2-441e-af3b-1308d34ea03a,Inbound,Shopzilla Related,General Enquiry,nice man .,b16bb1c7-95ab-4e67-90cd-766fdb656e8f,,02/08/2023 17:12,02/08/2023 17:18,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
618cb6bc-5a6d-4cce-b289-f9cb11303eba,Inbound,Order Related,Order status enquiry,,790a51c5-559c-49ce-888f-3a9e820dd9f6,,02/08/2023 18:49,02/08/2023 18:52,02-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
55ddf3f2-9d75-493a-ac4e-9d7c261cdcc1,Inbound,Returns,Reverse Pickup Enquiry,,3deec447-24e1-4714-bef9-0265d9366274,,01/08/2023 10:46,01/08/2023 10:49,01-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
5de3d561-e277-4fe3-9bdf-d17b7abcbba6,Inbound,Returns,Reverse Pickup Enquiry,,0872a91d-b23b-4c0d-9951-1a2e8ca9a211,,02/08/2023 23:14,02/08/2023 23:16,02-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
d09f1ce2-d981-4714-939f-c54167906c2a,Inbound,Cancellation,Not Needed,,81f33752-ccaf-4c9b-a559-62f2c652b71c,20/07/2023 20:12,01/08/2023 05:35,01/08/2023 05:39,01-Aug-23,SHAHGANJ,Electronics,3499,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
6560333b-8194-4f7a-8e7d-50d522709827,Inbound,Order Related,Delayed,,b5bd22b3-afbe-4d35-bb50-018f074ba95c,28/07/2023 12:04,02/08/2023 20:04,02/08/2023 20:05,02-Aug-23,THANE,Mobile,15999,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
b9734f20-15ee-4532-b350-c5824c61c5c3,Inbound,Order Related,Delayed,,c801ab76-ef78-4f75-b1b0-ccbcc0bcb0aa,25/07/2023 13:39,01/08/2023 10:13,01/08/2023 10:16,01-Aug-23,LUCKNOW,Books & General merchandise,13941,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
ca7f806c-9701-4bf9-b026-bda05386ca02,Inbound,Returns,Return request,,9a9bc97d-9a3e-47fa-bd7b-3878199177b3,20/07/2023 18:09,01/08/2023 23:37,01/08/2023 23:42,01-Aug-23,NAGAUR,Electronics,1599,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
ff32013b-c1cf-494b-bf82-49d7842a7e66,Inbound,Cancellation,Not Needed,Thanks ,93aecdaa-6960-4115-937f-98c2baf6a1dd,25/07/2023 09:58,01/08/2023 11:47,01/08/2023 11:49,01-Aug-23,CHENNAI,Furniture,2199,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
5592d710-cd1f-49cf-8455-fe34e2051629,Inbound,Product Queries,Product Specific Information,,6533b021-7ccb-4c1d-b0ee-7c028845b89d,,01/08/2023 08:26,01/08/2023 08:29,01-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
8a28713e-de7c-408b-bd9c-8792d13d976a,Inbound,Feedback,UnProfessional Behaviour,Good madam ,2af7066f-a697-4fe1-be61-00530f36e94c,,01/08/2023 09:07,01/08/2023 09:08,01-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
23a4b662-ca74-4f07-a839-b48721711405,Outcall,Payments related,Payment related Queries,,3de86a44-a91e-43d1-95a2-8bd169575b2d,,01/08/2023 10:11,01/08/2023 10:13,01-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d529d033-fe32-4ba4-bc7c-e08eb92066aa,Inbound,Order Related,Invoice request,,3c31d33e-8ace-47ca-aaaa-50270920ff0d,,01/08/2023 16:35,01/08/2023 16:37,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
b5408067-cbe9-4e48-91e5-7971765a0843,Inbound,Returns,Reverse Pickup Enquiry,,b86e69e1-3c76-4434-82c2-d49e2554a1ee,,02/08/2023 15:04,02/08/2023 15:05,02-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
cda47d90-00e7-426d-9d77-402d2b90a1db,Inbound,Order Related,Delayed,"Your system is totally a glitch, correct it before all customers go out from yours",5e4f46ee-e994-4126-94c3-d927d512ca80,15/07/2023 00:31,01/08/2023 14:06,01/08/2023 15:25,01-Aug-23,ADIPUR,Home Appliences,43490,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
e5ee1617-9b21-4031-ace2-71c5028f0744,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,2999a4da-c099-4453-a4ba-d50ca75f6d65,,01/08/2023 06:32,01/08/2023 06:33,01-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
5c8d0621-bbe6-4a7c-928b-9cd9e961a350,Inbound,Returns,Missing,,5b95cdb0-a895-44cc-ad74-6cbe3a93bdc5,,01/08/2023 10:21,01/08/2023 12:14,01-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
de039e0e-b148-4a65-be1e-8871de531b27,Inbound,Returns,Reverse Pickup Enquiry,,4ebf0109-665e-4a2e-a1ab-52646ac662f6,,01/08/2023 11:01,01/08/2023 11:07,01-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
4a1182de-8063-4bed-948b-774ab0f708eb,Inbound,Product Queries,Product Specific Information,Always Good conversation,8e3aaa51-a3ae-4dca-afa8-337416a98f1f,,01/08/2023 14:14,01/08/2023 14:24,01-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
317bb931-9a3f-40ac-ba5c-9f257a1e5db1,Outcall,Payments related,Payment related Queries,Query resolved. Thanks to customer service. ,6fcca7e9-d9ce-4ce7-8a1e-7599f3bda897,,01/08/2023 22:25,02/08/2023 00:23,02-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
79091bca-52a9-4557-9987-7e1d03679261,Inbound,Returns,Reverse Pickup Enquiry,Good,392a72d0-aee2-4bdc-99bc-9ee3cf40ab4e,,02/08/2023 16:42,02/08/2023 16:45,02-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
02c4811b-477b-4eb8-882e-4af7c801775c,Inbound,Returns,Wrong,,6533fd13-e8b7-4fd4-a96f-3f9f3e174957,,01/08/2023 16:29,01/08/2023 16:31,01-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
e076bb61-b9da-45ff-9a5f-635da7d256d3,Inbound,Returns,Missing,,16eabec3-38c3-4f5e-8c99-ae3c4dfd1815,,02/08/2023 09:42,02/08/2023 09:46,02-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f22e4210-2b30-46be-a023-15aa76cb48d5,Inbound,Refund Related,Refund Enquiry,,610ea118-f44e-4f89-9965-b5cb4f2acabe,,02/08/2023 10:58,02/08/2023 10:59,02-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
a72aab21-8916-4ae2-8ee8-7886a543fa6d,Email,Returns,Wrong,Good service ??,c4d43d03-22a6-4af2-aa47-89c41a10d5ba,,02/08/2023 14:15,02/08/2023 14:18,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
cc12c1b9-359a-4eb7-b9e5-d6fb28823fa6,Inbound,Returns,Missing,,f98ee8cf-9e53-4c72-954f-ca39db56d7d6,,02/08/2023 18:54,02/08/2023 20:34,02-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,4
a0b4a79d-acf9-4184-92b0-da8edf0c3f7c,Inbound,Order Related,Order status enquiry,customer support need quick contact ,c101afef-afe2-4f5f-8f09-5be9bcf20cb8,,02/08/2023 21:57,02/08/2023 22:21,02-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
8a27f3c1-8d82-48f8-8848-b70628ab2a54,Outcall,Returns,Reverse Pickup Enquiry,,845816da-232b-4b69-b8e8-cf2a361ad552,05/07/2023 21:36,01/08/2023 17:05,01/08/2023 17:25,01-Aug-23,PUNE,Home Appliences,12725,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
d3fdccbd-0765-4924-81f0-8ababebba300,Inbound,Order Related,Seller Cancelled Order,,81d0c017-b11d-4124-9935-00606b6c7a03,,01/08/2023 11:34,01/08/2023 11:54,01-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
505e7454-37eb-405d-b983-3a669141c6c3,Inbound,Returns,Reverse Pickup Enquiry,,147f610b-5284-4fef-bba9-3ee36fac7dac,,02/08/2023 19:28,02/08/2023 19:28,02-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
3c50443c-8749-44b7-9fe5-c5c00bb0542e,Inbound,Returns,Exchange / Replacement,,83d7a9bd-069b-4afd-a857-d9fcc51a5148,,02/08/2023 21:52,02/08/2023 22:05,02-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
93fd2049-b205-4196-8782-fdbd1ef47ac3,Inbound,Order Related,Delayed,All details clear mantion and understable.,b152de32-d4b5-467d-8edb-b260fb7d3319,23/07/2023 23:50,01/08/2023 14:10,01/08/2023 21:12,01-Aug-23,VADODARA,Books & General merchandise,3490,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,1
a7ea4f05-c3b9-41d8-99dd-b229bb5c10bd,Inbound,Order Related,Delayed,,988d5351-ff46-4e3e-8ba7-25bc6247554c,31/07/2023 16:22,31/07/2023 21:54,01/08/2023 08:04,01-Aug-23,FARIDABAD,Home Appliences,49990,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,3
1aeb0612-7afd-4141-959a-45d31d312963,Inbound,Shopzilla Related,General Enquiry,,2bbf3fb8-33ac-45a4-8a71-9ac7b5191377,,01/08/2023 05:43,01/08/2023 11:13,01-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4e7e23a2-604a-4d96-954c-6bd882c1ea2e,Inbound,Returns,Return request,,5f1db74a-ee4d-479c-abe3-1fab60e22509,,01/08/2023 11:04,01/08/2023 11:08,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
c78479f7-1049-448d-8dd7-5d05514ff36f,Inbound,Shopzilla Related,General Enquiry,Thank,1e279f8b-d23c-44eb-9608-7e0204f1fbbb,,01/08/2023 18:10,01/08/2023 18:11,01-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,4
d5f46911-bf3b-40ae-906c-2dd79b7dd644,Inbound,Order Related,Delayed,,48256fc0-4692-4740-9c69-6efb9f42fc20,,01/08/2023 19:04,02/08/2023 20:02,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
9ca2d4e6-074b-4a3a-b4f9-8336ac18f2e2,Inbound,Order Related,Installation/demo,,13f53632-6cba-48fd-b2f9-21ed077f5b55,,02/08/2023 02:50,02/08/2023 02:52,02-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
2adfadce-f175-4682-9064-a12421b87f0b,Outcall,Returns,Reverse Pickup Enquiry,,96046799-76de-4e8c-b451-6b11ac466cc7,,02/08/2023 09:36,02/08/2023 09:37,02-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,1
9e7ab4bc-76ae-4363-a550-85e6e1b21e9e,Inbound,Returns,Reverse Pickup Enquiry,Talking behaviour was so good????,6e0de335-f1c1-4985-a0d7-e7658a0b4eed,,02/08/2023 10:45,02/08/2023 10:47,02-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eeec94a7-eb93-43b5-8aa6-1686e638f078,Inbound,Order Related,Delayed,Make sure to resolve issue soon until customer reaches out the serviceShare us the updates frequently and tale actions accordingly,ba5a48d2-5a68-4546-8f11-0e449d561cb3,25/07/2023 19:42,02/08/2023 15:03,02/08/2023 15:20,02-Aug-23,ANAPARTHI,LifeStyle,1392,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
f72e94b3-4b4d-43c5-8180-a5dede552b77,Inbound,Returns,Reverse Pickup Enquiry,,e1606e79-c97f-4b60-867c-d9b61743e16d,,01/08/2023 20:35,01/08/2023 20:39,01-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,4
89de2cf0-acdb-4703-bac3-c754aaede574,Inbound,Order Related,Order status enquiry,,17d70bb8-bd2f-4c75-b2ac-dc25592a615e,,01/08/2023 20:43,01/08/2023 21:52,01-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
16ad12fd-e73e-4132-b243-f8f841b805e9,Inbound,Order Related,Priority delivery,,9f8d6fca-eb8f-4019-8503-9c5788ced15b,30/07/2023 10:50,31/07/2023 11:29,01/08/2023 10:55,01-Aug-23,BANGALORE,Home,767,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
cfaafbb3-a501-4569-abff-986723e3516e,Outcall,Product Queries,Product Specific Information,,840150f5-c430-4e52-836b-2f3d141e75e8,,01/08/2023 06:29,01/08/2023 06:37,01-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,4
80b5a46c-8fb8-41f1-b63d-f0136e31e358,Inbound,Order Related,Customer Requested Modifications,,b4164559-73f3-4bd2-9f5f-8eee0ad67953,,01/08/2023 19:58,01/08/2023 22:22,01-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
16d1dea3-a5f8-4f07-9d12-5025f05d14e9,Inbound,Returns,Technician Visit,,fc23799b-1597-4fc2-91e7-9d60b7df24da,,01/08/2023 17:56,01/08/2023 17:57,01-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
8f617489-18d6-46b5-943e-cdcd48646617,Outcall,Returns,Fraudulent User,,80fbb1a6-0576-440a-b1ad-8b513467856f,,02/08/2023 07:00,02/08/2023 11:08,02-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
102ee3b6-09e5-41ee-b0ad-a721e614ab71,Inbound,Order Related,Invoice request,,829e7f9b-2f45-49b6-af38-46d4b0de995f,,02/08/2023 18:37,02/08/2023 18:41,02-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
29e10fb9-a6b2-4d33-8fda-e28b43d71b69,Outcall,Returns,Return request,,0405ffeb-d73f-44e3-aaeb-65b75470a866,,02/08/2023 20:57,02/08/2023 21:00,02-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
d746f524-2a19-468a-a73f-e9dade9a8bc9,Inbound,Returns,Wrong,,7d83dcf8-ffae-4c29-98a4-9b8b674b9482,27/07/2023 12:47,31/07/2023 20:46,01/08/2023 09:54,01-Aug-23,PHULPUR,Books & General merchandise,999,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
d1787f40-8d2f-41d7-b4b5-0c6bb57e3afa,Inbound,Returns,Reverse Pickup Enquiry,,d1cc4777-5603-4cdc-b618-316492a06532,,01/08/2023 12:14,01/08/2023 12:15,01-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
dd763e66-8330-4dbb-b6f8-be20ad183726,Outcall,Returns,Service Centres Related,Remaining every thing very good.,25d53314-ec56-4510-8513-097ab33d553d,,01/08/2023 12:27,01/08/2023 14:31,01-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
c96a8048-0412-45fd-ab0f-dd7ce775bdf6,Inbound,Product Queries,Product Specific Information,,3fae6be9-76d6-4060-bb4e-15b60dc1dbd4,,01/08/2023 19:21,01/08/2023 19:23,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b2174136-fcdd-4662-b690-378cd88f8426,Inbound,Product Queries,Product Specific Information,,64ad9061-c172-4c15-9c24-9b28bc34c7a1,,01/08/2023 23:16,02/08/2023 07:41,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a630ffbe-3803-40e8-9bf4-e950441d62a2,Outcall,Returns,Fraudulent User,"Kindly inform your sellers not to send old or used products. Shopzilla sellers are just wasting customers time, efforts and delivery resources. Really disappointed.",0db6629c-2864-4dbf-a163-b736597dceec,,02/08/2023 18:59,02/08/2023 19:06,02-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
cb2045f3-25aa-48f1-a5b7-0cd06387369d,Inbound,Product Queries,Product Specific Information,,6264b634-0352-48ff-8905-6034bb55896c,,01/08/2023 22:49,01/08/2023 22:51,01-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
f19b3983-dd94-463e-8389-3bd6519aa7a4,Email,Refund Related,Refund Related Issues,"I am very very with Shopzilla. Your product, your worker ,your working man language is very good.thank you Shopzilla ",bb7e272d-b09b-4dca-beff-d7b0c96d090c,,02/08/2023 14:39,02/08/2023 14:44,02-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
001c68cb-2b3d-47d3-9eeb-135ac6d73904,Inbound,Returns,Service Centres Related,,d1c7aa46-0e0e-4ede-a181-9fc786fd5639,,01/08/2023 16:11,01/08/2023 16:44,01-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
5be056bb-afa2-4791-99d2-ecc8addaac26,Inbound,Returns,Missing,,8de3cd9f-9b61-46ff-ba96-052b738ef2a7,,02/08/2023 12:53,02/08/2023 12:54,02-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
455c1f6e-4d2e-4ec4-b771-893aa5699063,Inbound,Order Related,Invoice request,Good,5a2e53e4-cfe1-499c-815d-6bc1a6536aab,,02/08/2023 17:38,02/08/2023 17:43,02-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
f50e10ac-9d5a-4adc-b15a-9157da01a6d3,Inbound,Product Queries,Product Specific Information,,64609ecf-b293-4a6c-b1ff-fd44f19d18da,,02/08/2023 18:25,02/08/2023 19:31,02-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
3fdb3dfe-ce65-4eed-a4bf-d01f7f0f5e41,Inbound,Returns,Service Centres Related,,12217f87-b992-4955-8516-2b2a6488be25,13/04/2023 20:06,01/08/2023 23:16,01/08/2023 23:23,01-Aug-23,PATAN,Electronics,1499,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,4
6175c6b2-215d-485b-94bc-a7f45ce651e4,Inbound,Returns,Wrong,,f9565223-228c-4b97-9741-1a2a794d50d2,,01/08/2023 11:27,01/08/2023 11:28,01-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
beeb0a5b-a09a-401d-98ab-5a2e8ca8689d,Inbound,Returns,Damaged,,a0326327-6638-4e39-bf88-fd007925efb0,,02/08/2023 19:26,02/08/2023 19:35,02-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
f5630e40-1b3e-40d7-b844-aac946dfc00b,Inbound,Order Related,Installation/demo,,cfdd096b-dc64-4ade-a64d-291f6a169592,,02/08/2023 00:30,02/08/2023 00:32,02-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
6f3118af-356e-4a9f-9b27-0dc77f9bf891,Outcall,Order Related,Seller Cancelled Order,Fake seller,eb4343d5-755e-4509-b286-ff8b55a509fd,,02/08/2023 19:11,02/08/2023 19:26,02-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
96546d2f-4ee8-4ad4-a2b3-9e1b47eaef34,Inbound,Order Related,Delayed,,71d6ec63-f199-4b33-8ff7-e19567286226,17/07/2023 18:38,01/08/2023 23:46,02/08/2023 00:00,02-Aug-23,SHAHGANJ,Mobile,10999,,William Carey DVM,William Park,John Smith,61-90,Evening,5
40a80e48-2e44-4b2a-b06d-add132fa0918,Inbound,Returns,Return request,,95cf9721-bfee-4e9a-a128-15143f2274af,23/07/2023 02:00,01/08/2023 00:09,01/08/2023 00:13,01-Aug-23,JAIPUR,Books & General merchandise,325,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5361c292-724e-4b54-98ff-975ca6431fb2,Outcall,Payments related,Payment related Queries,,ddfdf4cc-4529-4b53-bde1-79dcf17d6575,,01/08/2023 10:05,01/08/2023 10:06,01-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
f2d835c2-63a4-47e1-b825-6747e016779e,Inbound,Order Related,Order status enquiry,,2e54f5ff-e6c1-439d-9128-0df595642645,,01/08/2023 13:25,01/08/2023 13:25,01-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
49d53d78-d580-42c3-8b2b-45a02b4a844c,Inbound,Order Related,Order status enquiry,,00396451-daa2-4c33-ab9c-5af4de9c11a0,30/07/2023 08:41,02/08/2023 18:37,02/08/2023 18:41,02-Aug-23,,Furniture,991,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
220abc7d-0744-47ee-b8ad-7b21e428975b,Inbound,Returns,Reverse Pickup Enquiry,,6232be0d-e52a-4d57-baec-07ead4845a99,13/07/2023 23:43,01/08/2023 11:49,01/08/2023 11:55,01-Aug-23,GREATER NOIDA,LifeStyle,299,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e274db82-1843-454e-ad5e-9bf43c6e7bc5,Inbound,Order Related,Order status enquiry,,0e130b54-8e64-4ef7-a510-64e0fa044a6b,,01/08/2023 15:00,01/08/2023 15:05,01-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
388cc9c0-22df-49a3-8d3e-06f166849524,Outcall,Returns,Reverse Pickup Enquiry,,9fbac951-4a05-4094-8063-7d0a05b8b0ca,,02/08/2023 10:31,02/08/2023 10:34,02-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
a64b1d6b-43e9-4936-82e6-d639b44d203f,Inbound,Returns,Reverse Pickup Enquiry,Nothing,c904ba31-fba3-4db1-9832-edee927a189b,,02/08/2023 11:09,02/08/2023 11:10,02-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
ffd5c003-f176-4174-9fa6-09d617d5b5cc,Outcall,Order Related,Order status enquiry,,52d9d6cd-7dcf-4d9f-893b-93355440a5c2,,02/08/2023 17:18,02/08/2023 17:20,02-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
eab9cafd-9f86-472a-a948-a04fe2e7f3df,Inbound,Payments related,Payment related Queries,,3e7c2594-2172-40bb-b7e7-db2eb99b293d,,02/08/2023 19:27,02/08/2023 19:30,02-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
84785ba5-192d-4daf-83af-5104123df8d5,Inbound,Product Queries,Product Specific Information,executive was very humble and polite and addressed my query ,34c2cede-245b-4a40-a5c8-f51f36f03ff9,,02/08/2023 21:29,02/08/2023 23:42,02-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
56a93cfa-5e63-4814-ad1c-c5a87bb435d9,Inbound,Order Related,Installation/demo,,9ebda22b-1c96-44e8-9b75-9e0e1fd56f24,,02/08/2023 22:13,02/08/2023 22:33,02-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
e56534d1-cd94-45d6-8da1-7702874779c1,Inbound,Order Related,Order status enquiry,Very poor knowledge and talking sence was about zero completely frustrated to talk to her nonsense ,7f5d0a54-6a8a-4db7-bfe6-732687e5ee9d,27/07/2023 05:26,02/08/2023 19:30,02/08/2023 19:56,02-Aug-23,SONBHADRA,Home Appliences,1274,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,1
160b44c0-1e67-4b10-845c-b47ab86614b9,Inbound,Returns,Reverse Pickup Enquiry,,0e53c5da-7704-44fd-ad46-a4ea074e0a15,,01/08/2023 22:35,02/08/2023 01:21,02-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,3
f0c26e40-f9de-4792-9e94-5dd6b77c0ffd,Inbound,Order Related,Delayed,,cbf3b155-6a08-4c83-a515-d31b052d95bd,,02/08/2023 21:26,02/08/2023 21:44,02-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
bbe6629b-0f9c-4b5e-828f-fe5e42f1af2b,Inbound,Product Queries,Product Specific Information,  support executive eas so kind amd keen in resolving the issue. Every detail she shared was easily understandable. Such a kind person. Well done to Shopzilla in hiring such an executive ,366efc6f-2b17-42af-ab18-d2a183c173b7,,29/07/2023 23:29,02/08/2023 14:27,02-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
5dd5d3a6-7105-422c-8f3c-24d993c148fc,Inbound,Refund Related,Refund Enquiry,,226d5575-e6cc-4e1e-9ece-096526dfd0a8,30/07/2023 16:25,01/08/2023 00:52,01/08/2023 09:08,01-Aug-23,LUDHIANA,Home Appliences,10190,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
fe8a1578-ed5d-41e4-9ded-f4207e4e060c,Inbound,Order Related,General Enquiry,,e39e9e23-9149-4ab3-8808-d60961b72c19,,01/08/2023 19:16,01/08/2023 19:33,01-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
78aa9bfc-d65b-4730-b8c6-a3fea51bbd8a,Inbound,Returns,Service Centres Related,,ac483481-372a-4928-943d-55a42d16ef18,,01/08/2023 22:48,01/08/2023 22:51,01-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,3
0eebe074-5f64-41b3-bb48-0cfe9e5a0ea0,Inbound,Returns,Reverse Pickup Enquiry,,9c86bf01-b6f8-4eee-86a0-74a626d6bf1b,12/07/2023 11:54,31/07/2023 11:26,01/08/2023 18:54,01-Aug-23,BANGALORE,Home,1897,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,1
77852a7c-b0ef-4cec-9300-2933d5046117,Inbound,Order Related,Installation/demo,,92545d78-55a7-41dd-b05d-e59ce84d3f01,,01/08/2023 09:10,01/08/2023 09:23,01-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
6215c192-4c02-48f2-a931-6192cda4df19,Outcall,Order Related,Delayed,Only sorry ,38302bba-c3c5-4904-9864-a805d101e73b,,01/08/2023 14:28,01/08/2023 14:39,01-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
fc8b8688-fb0f-4599-bb41-34b70c70a9c9,Inbound,Returns,Reverse Pickup Enquiry,,92ba5c73-0629-442a-9add-3840c1a5899e,,01/08/2023 09:12,01/08/2023 09:34,01-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
91a79d57-c813-4cd3-bfed-5db49035a959,Email,Order Related,Installation/demo,,b6a6bfbd-8ad1-497c-8840-5e7a6c66f62e,16/07/2023 17:56,01/08/2023 21:05,01/08/2023 21:15,01-Aug-23,BELLARY,Home Appliences,29990,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
2a666355-0145-4214-83cf-c9e372aedd11,Inbound,Order Related,Delayed,,2c8057b0-c010-48c8-8f20-dc40a9c4a99e,16/07/2023 11:59,01/08/2023 14:15,01/08/2023 14:33,01-Aug-23,CHENNAI,Home Appliences,43490,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
5395753b-bcd5-4398-9f67-86a67477a08f,Inbound,Order Related,Delayed,,f45ba287-eda5-4097-81fc-2474383c72e7,25/07/2023 23:20,01/08/2023 11:50,01/08/2023 13:02,01-Aug-23,PUNE,LifeStyle,499,,David Reed,Madison Kim,John Smith,>90,Morning,5
8ba35dcd-c7f2-4942-8cc8-8dee11ae6be2,Inbound,Returns,Service Centres Related, Good ,f6fe5090-db8a-4c6b-a34d-60808f8c6cb6,,01/08/2023 01:10,01/08/2023 01:14,01-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
f5c95aec-725f-47f9-8b3a-b61da4903191,Inbound,Returns,Missing,,af342998-6cb1-49f7-b75d-b8fbfa3697cf,,01/08/2023 14:44,01/08/2023 14:47,01-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
309f6bbd-4ec7-4d8c-b064-718bddcc627d,Inbound,Returns,Fraudulent User,Bast qulity,03162e4b-39e0-4588-b188-cfc89be7cbe4,,02/08/2023 10:33,02/08/2023 10:35,02-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
e9759922-9941-407f-9f46-f2e6144507cb,Inbound,Returns,Reverse Pickup Enquiry,,5c542a49-c1fb-46b0-bdf0-0b47644b0ef7,19/07/2023 14:05,01/08/2023 09:39,01/08/2023 09:41,01-Aug-23,JALANDHAR,Electronics,999,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
ae1f7e43-045a-48dc-ad89-e9b0e18eda65,Inbound,Cancellation,Not Needed,,d6ee8e6c-7947-4b83-b69a-36c8ce41d364,24/07/2023 11:52,01/08/2023 09:03,01/08/2023 09:06,01-Aug-23,VARANASI,LifeStyle,395,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
78fb4f03-cf6c-46c2-8787-94859dd561e5,Inbound,Returns,Return request,Nice ??,191f2093-3dc1-4212-bf47-863ce8fe59d1,27/07/2023 20:09,02/08/2023 17:53,02/08/2023 17:54,02-Aug-23,ANAND,LifeStyle,299,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
00afbff1-3101-461f-bbc7-dba0abab2197,Inbound,Returns,Reverse Pickup Enquiry,,d717ab95-669c-4a1e-b68d-5a112f24609f,28/07/2023 22:09,31/07/2023 21:00,02/08/2023 21:07,02-Aug-23,NEW DELHI,Electronics,220,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b3712e5d-40a2-4b49-8516-3db8370513b7,Inbound,Order Related,Customer Requested Modifications,Good ,cde94e8c-7e7f-451a-baec-2cf2296ebbe8,,02/08/2023 08:46,02/08/2023 08:47,02-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
578e70f3-b42f-4a5c-88ed-e8fdaaa92eed,Inbound,Returns,Reverse Pickup Enquiry,,54d40b5a-2ec7-4995-8039-f8f76d309cfe,,01/08/2023 14:18,01/08/2023 14:22,01-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
8e0a4e9c-5126-4fbe-b753-9164590f9daf,Outcall,Returns,Return request,,e8594325-63a3-4102-9b9c-f88ec1e67b79,,01/08/2023 18:15,01/08/2023 18:20,01-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
84dc56f4-0e82-4d6f-a9be-cbba611debfe,Outcall,Order Related,Seller Cancelled Order,It was worst customer care ever,cc36616c-1651-401a-b348-84b58ed3ed1f,,02/08/2023 19:53,02/08/2023 20:00,02-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
ee967893-00cb-478b-85a3-0bf97563740f,Outcall,Payments related,Online Payment Issues,"Resolve the issue, as soon as possible and please don't make this issue again.",978c6269-030d-427c-8634-20e840577028,,02/08/2023 22:05,02/08/2023 22:12,02-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,4
059ca2d0-03b3-4439-99e7-ec1c797d100e,Inbound,Returns,Reverse Pickup Enquiry,I have raised for return request when I recieved the product but there is no resolution for that problem yet and the return policy date was expired and still the return request was not issued.,9ebee652-292b-4753-a22d-9bc4e1910eb0,19/07/2023 12:06,29/07/2023 21:01,01/08/2023 20:28,01-Aug-23,HYDERABAD,LifeStyle,1047,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
c3ba1131-975e-4702-85e2-53e18ca3c91a,Inbound,Returns,Exchange / Replacement,,25060c4c-99aa-4ae9-bb85-e65afafbd78d,,01/08/2023 12:38,01/08/2023 13:47,01-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
a25be847-7266-4217-b91a-c117e09e4498,Inbound,Order Related,Seller Cancelled Order,,cfcda5a1-4697-4894-99f7-f186cea77306,,02/08/2023 08:34,02/08/2023 12:13,02-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
aff2f5f3-7ec7-4629-8090-4dc3cffb0a54,Inbound,Order Related,Delayed,,af6b885e-8818-40a2-9459-0c2588fdfc57,,02/08/2023 12:01,02/08/2023 12:06,02-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,4
bcb9ea63-dc2e-4305-9cc8-95cbe42cb12f,Inbound,Refund Related,Refund Enquiry,,e02aebac-76a0-46d3-b482-1e505f0bd62c,,01/08/2023 09:46,01/08/2023 11:44,01-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
8b970594-04c0-4356-9c65-59a17b8dfcc0,Inbound,Refund Related,Refund Related Issues,,f4afcd1d-51e1-41d4-a97d-df0c00a3571a,,01/08/2023 10:12,01/08/2023 10:13,01-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,4
e2a6fbbc-c8cf-4fd9-82ce-68945b5e7c14,Inbound,Returns,Reverse Pickup Enquiry,Very bad services provided ,ff8bc358-09f7-4c94-8bc7-1990c2980774,,01/08/2023 21:41,01/08/2023 22:10,01-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
4aa4db2c-d962-4b94-aacf-a71b84543b1b,Inbound,Returns,Reverse Pickup Enquiry,No query oter0,73ed91a6-ed26-4492-89af-bb5ada7f1682,,01/08/2023 22:06,02/08/2023 07:43,02-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
a4dc1c4f-75f7-47ad-ac7f-d4e0c771cd97,Inbound,Order Related,Order status enquiry,Send good quality product,4c24a74e-8aa6-421c-b02c-6147a859261e,,02/08/2023 18:59,02/08/2023 19:01,02-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
37e8e884-630c-41df-81f4-579f5a4c0eb0,Outcall,Returns,Reverse Pickup Enquiry,,ef4cb2b2-877a-4d26-bc53-d3dff4e26161,,02/08/2023 20:55,02/08/2023 20:59,02-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
6d342a4f-4d2e-480f-baaa-a48d98584f62,Outcall,Order Related,Delayed,Excellent ,2286a5d9-555a-44c0-a766-42344a0baff5,24/07/2023 13:29,01/08/2023 16:28,01/08/2023 16:30,01-Aug-23,KASGANJ,Affiliates,91,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
e90b97c6-843c-421b-807c-db55281932a6,Inbound,Order Related,Delayed,,e89df67d-32d1-4670-8814-62409e262d21,30/07/2023 16:17,01/08/2023 11:39,01/08/2023 11:51,01-Aug-23,BHAVNAGAR,Electronics,1299,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
eeca45b2-e1b0-42c9-898a-b4a89fcec2a6,Outcall,Returns,Reverse Pickup Enquiry,Very bad services to Shopzilla exchange policy is very bad,892b6813-aff2-40b6-8222-d19166fe0390,,01/08/2023 20:16,01/08/2023 20:38,01-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,1
0ca9fea3-3e64-4261-9b11-3fb5b6c54a87,Inbound,Returns,Reverse Pickup Enquiry,,54133e8c-7abb-4596-9f15-a895767be81d,,01/08/2023 23:01,01/08/2023 23:25,01-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,3
ec70507d-9a6d-4b99-b8e7-1edb5d89888b,Inbound,Order Related,Delayed,,912d6f08-9f58-4e22-bfb5-c25050510f01,21/07/2023 19:02,01/08/2023 14:37,01/08/2023 14:39,01-Aug-23,GAUTAM BUDDHA NAGAR,Home,449,,Jeremy George,William Park,John Smith,31-60,Morning,5
62b82480-8dda-4979-810f-0456c1f09756,Inbound,Order Related,Order status enquiry,,26e8e26b-6d48-4a4e-9c7c-fe50d6828962,28/07/2023 22:59,01/08/2023 13:41,01/08/2023 13:44,01-Aug-23,MOTIHARI,Mobile,32999,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
485cdd47-692e-4cec-95fd-797a6f54fa49,Email,Order Related,Delayed,,098c3c63-0b79-4b78-a5c6-321cb41137bb,24/07/2023 23:06,01/08/2023 12:44,01/08/2023 12:56,01-Aug-23,NAVI MUMBAI,Electronics,355,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
dac9bb24-b15c-416f-b0ee-133803ffc6f7,Inbound,Shopzilla Related,General Enquiry,Best agent ,df57d72d-241a-47fa-8420-a53e658ed03b,,01/08/2023 06:28,01/08/2023 06:30,01-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
b30c0307-cdba-4556-b0c9-00c556ecc5ca,Inbound,Returns,Reverse Pickup Enquiry,,77a642f9-22f7-4819-86aa-6607e12f8b6c,,01/08/2023 20:13,01/08/2023 20:13,01-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,4
8e26c597-1417-4cd1-a84d-1f7f82a90a82,Inbound,Order Related,Delayed,,5aba76dc-e6b4-4fe5-ac45-b95dde99cdc4,,02/08/2023 07:46,02/08/2023 07:50,02-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,4
a1b8cf2b-1007-48ad-a479-df849e6ad401,Inbound,Order Related,Delayed,,dc802187-0d21-42a6-9e14-a366feaab699,25/07/2023 21:04,01/08/2023 23:42,01/08/2023 23:44,01-Aug-23,SURAT,Electronics,2199,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
44b76068-4338-4366-b66a-d88f7fcf617a,Outcall,Returns,Fraudulent User,,2b529ebc-dd26-46fd-b791-3a9158d96ba3,,02/08/2023 09:56,02/08/2023 10:43,02-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,4
7090c8d3-2f54-431e-b4a0-639cb455ff06,Inbound,Returns,Return request,,d7066cf8-d328-4f64-b13e-28d490a7b547,,02/08/2023 20:28,02/08/2023 20:31,02-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
7bae0dae-7d69-4b7a-af97-d946faa951e4,Outcall,Product Queries,Product Specific Information,,97c6ba1e-c7e1-49f9-9836-93c336dda8b9,,02/08/2023 19:00,02/08/2023 19:02,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
5018338f-858d-4eab-8691-524eacb94e60,Inbound,Payments related,Online Payment Issues,No,70bbabba-14c9-446d-bdd1-23d178ada765,,01/08/2023 00:19,01/08/2023 00:23,01-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
414624d9-54e6-47bc-9e9d-46886b6e908a,Inbound,Returns,Reverse Pickup Enquiry,,c6789d2a-18a1-4588-b8fa-aaa80df51883,,01/08/2023 15:54,02/08/2023 22:00,02-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
689bbf8b-222f-4747-8830-34423e0b168e,Inbound,Payments related,Payment related Queries,,2dba7e20-d634-4b92-a190-683c8bc75a7a,,01/08/2023 20:51,01/08/2023 21:00,01-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
3f307e2e-9caa-4141-bc9e-723cba93774a,Outcall,Shopzilla Related,Shopzila Premium Related,,b1bed597-b304-4c0d-b889-dc44b18935a9,,02/08/2023 11:05,02/08/2023 11:06,02-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
be92b174-e5c5-4749-9317-b2be571986b1,Inbound,Returns,Reverse Pickup Enquiry,,5ee5bbc1-ea3c-48f9-a675-8cb3b738b081,,02/08/2023 17:41,02/08/2023 17:45,02-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
d04d9054-709e-4e34-b8ef-a252217a4d1a,Inbound,Returns,Reverse Pickup Enquiry,,b9b5191f-cfca-4263-b2e5-bddc53c429a9,05/07/2023 16:27,01/08/2023 09:50,01/08/2023 13:54,01-Aug-23,JAIPUR,Electronics,599,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
d3ce59cd-6c1d-4304-9f58-727d6dace97b,Inbound,Returns,Reverse Pickup Enquiry,Good ,4bf18745-78ba-45df-afe4-7873dfd867ac,27/07/2023 15:32,01/08/2023 18:52,01/08/2023 19:33,01-Aug-23,ALIGARH,Affiliates,324,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
22f14419-c91b-415a-a944-74ae9424719a,Inbound,Product Queries,Product Specific Information,,492d23fa-f88a-4972-aa7b-fcb798cd9690,,01/08/2023 20:49,01/08/2023 21:23,01-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
265be89b-4fc3-4cf1-978f-37fc26c22e80,Outcall,Returns,Reverse Pickup Enquiry,,86c236e4-7923-468b-8a24-5344b82305d7,,02/08/2023 21:00,02/08/2023 21:04,02-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
cbb67a12-18ec-467e-9176-005c13519e94,Inbound,Order Related,Installation/demo,,19dbcc43-6144-458f-bcbe-5f7fac6b2812,17/07/2023 12:12,02/08/2023 17:03,02/08/2023 17:09,02-Aug-23,BULANDSHAHR,Home Appliences,12999,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
c1ecf921-18fe-49bc-9c86-19809247b6e8,Inbound,Order Related,Order status enquiry,,e2586d3c-ebca-4b06-acab-f6a1b2f76270,23/07/2023 22:05,01/08/2023 14:02,02/08/2023 20:10,02-Aug-23,DHAR,Mobile,32999,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7f559eba-7c6c-4b9c-a9ea-7cc1e3ab6f29,Inbound,Returns,Reverse Pickup Enquiry,,beceb7ca-4d23-4e2c-beea-374101cb7bff,,01/08/2023 16:39,01/08/2023 16:46,01-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
353f6dfb-6349-4b6e-aefc-ccb9d281bd66,Inbound,Returns,Return request,Nice customer support services ,58975f86-4bdc-46b1-8802-3629af0efa97,,02/08/2023 02:34,02/08/2023 02:43,02-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
cec56945-5c82-4cf0-a560-5c09035eefc5,Inbound,Returns,Return request,Good,15c5e29b-901d-4da5-845e-5d2b80b58968,03/07/2023 13:38,01/08/2023 12:27,01/08/2023 21:29,01-Aug-23,LAHAR,Electronics,11499,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
63ba9300-664b-4228-b4e4-954275365b21,Outcall,Returns,Fraudulent User,,2ffeb038-0b3a-4f13-aeaf-94d51894f9d2,,01/08/2023 09:28,01/08/2023 09:30,01-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
2ef6e996-ce13-40c8-abdc-a5e0d925932b,Inbound,Order Related,Customer Requested Modifications,I have very good response from Shopzilla costumer support ,f9278716-f578-4c00-be2f-a2f688486200,,01/08/2023 13:51,01/08/2023 13:52,01-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
6834a9fe-a7b3-45bc-9ef3-ede9ed5a5530,Inbound,Returns,Reverse Pickup Enquiry,No suggestions.,5a8593f8-0b9a-4b0f-b90a-efcccd9c6c23,,01/08/2023 22:34,02/08/2023 09:45,02-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
3ad864f9-a68f-4be6-b626-36c537089c74,Email,Order Related,Delayed,You coustomer support executive disconnected the call. Put some restrictions on them. Because we are not free to call you again and again.,8262107a-5807-4042-aedc-a9431c796307,,02/08/2023 17:27,02/08/2023 20:41,02-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
e3a039dc-e8af-4ad5-9c52-4788444242cb,Inbound,Returns,Reverse Pickup Enquiry,,a557f99a-512d-4373-a839-e2b4187c71a9,,02/08/2023 18:10,02/08/2023 18:13,02-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
4ff35851-1a7c-43ab-a3ec-325e1d2626b9,Inbound,Returns,Fraudulent User,Nice exicutive tq,d36338cb-a893-40ed-b2c6-bdaeb6275889,,02/08/2023 20:45,02/08/2023 20:46,02-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
04f4203b-c40c-48ad-91be-926899b9239c,Inbound,Feedback,UnProfessional Behaviour,,89d609df-59e9-4518-9a6d-3ceb65493a7b,28/07/2023 13:52,31/07/2023 16:49,01/08/2023 23:26,01-Aug-23,HAFLONG,Books & General merchandise,23,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
96ffd66a-20d2-49fe-ada7-7f94899f4fb4,Email,Order Related,Delayed,Nothing ,dc3e7461-2064-4ba3-827e-27016540262f,,02/08/2023 10:26,02/08/2023 10:28,02-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
48c21867-74dc-445e-be4d-05a7f923a34e,Inbound,Order Related,Delayed,,7abf78dd-9fc0-4ee1-92bf-c1eb3a4e0faa,,02/08/2023 14:25,02/08/2023 14:26,02-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
6ec573dc-a80e-469e-8583-9428208b999d,Outcall,Returns,Reverse Pickup Enquiry,,1f95c0d5-9ff7-45e2-957c-c2389a4dcb7f,,01/08/2023 21:14,01/08/2023 21:16,01-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
d245d6d8-1ca1-47f0-95f3-c1c65cd9bec1,Email,Payments related,Online Payment Issues,,5bb065b9-1778-480d-b6c0-4c2a042b0485,,02/08/2023 17:42,02/08/2023 17:50,02-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
8465e0f4-36a4-4b3f-948c-a10015215434,Inbound,Refund Related,Refund Enquiry,,8d1bf903-df63-4c3e-bd78-16cc12cd3b78,,02/08/2023 19:34,02/08/2023 19:35,02-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
744c3695-5468-4da2-b2dc-6f5e4de10bff,Inbound,Returns,Missing,,1a0dec2f-e725-4493-8fbf-524bc3a3e062,,02/08/2023 20:39,02/08/2023 20:50,02-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
dd7a120b-9fb1-4fd0-aeaf-04d7273cab23,Inbound,Returns,Return request,,e9ee58dd-f2fe-41a5-b5f7-7d9973f22719,,02/08/2023 22:04,02/08/2023 22:07,02-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
4358f31c-7819-4bcc-b0cc-14e8c1c06e7a,Outcall,Order Related,Delayed,???? ?? ?????? ????? ???...?????? ?????? ???? ???????,f287c207-b0a1-4940-b204-0812cdf6f319,19/07/2023 17:29,02/08/2023 17:20,02/08/2023 17:20,02-Aug-23,JODHPUR,Books & General merchandise,417,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
3739180c-fed3-4fe8-9d5e-5376138b7ce2,Inbound,Returns,Reverse Pickup Enquiry,Keep return policies as well,67573191-53c8-4a14-ab3a-206bd2d75ef1,,01/08/2023 21:47,01/08/2023 21:49,01-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
09f66010-0a79-4feb-93e3-7ab525cac9d8,Inbound,Returns,Return request,,b93ac06b-e3f6-4690-b342-8ee24e84e453,18/07/2023 22:44,01/08/2023 09:20,01/08/2023 09:24,01-Aug-23,NEW DELHI,Electronics,999,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
74905e97-5fa1-4893-bf0f-3b43b847e3a8,Inbound,Cancellation,Not Needed,Reaching to customer helpline is a bit of a headache.  It takes time.,b7000cff-abd7-4a7a-b9dd-c15d4421074b,,01/08/2023 18:06,01/08/2023 18:09,01-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,4
62fbb417-6d2d-408a-84b4-16f0197c25e5,Inbound,Order Related,Delayed,Very nice ,4d24c8b6-a674-4a65-896e-f738cc779b59,,01/08/2023 21:43,01/08/2023 22:40,01-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
ceb27a61-9bf8-45b9-9a3d-61069f7cc52e,Inbound,Returns,Reverse Pickup Enquiry,,5d2ae1c9-c9b2-45f5-b13e-b9e5d2ce98a6,,02/08/2023 16:17,02/08/2023 16:22,02-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
cea6f042-1153-4279-8c3f-99469e71a697,Inbound,Order Related,Delayed,,b3095562-5e7b-4673-b9ae-1b47f512f3f8,,02/08/2023 09:36,02/08/2023 09:39,02-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
f0c36801-d02f-48e0-8d73-5096c3858529,Inbound,Order Related,Priority delivery,,7d636179-9bef-4d5f-892b-d32c0904c1e6,,02/08/2023 08:52,02/08/2023 08:53,02-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,4
961dc286-3054-4389-9e4b-bdc914c6dca5,Inbound,Order Related,Seller Cancelled Order,Next i will use SuperBuy ,7dabf771-ca79-46ba-86ea-513c4503d756,,02/08/2023 12:56,02/08/2023 12:59,02-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
687fe4cd-0cbe-4cae-a0fd-eb35ae499326,Inbound,Feedback,UnProfessional Behaviour,Nice work ,37185516-2f14-4235-88e0-60083a42bbb5,,02/08/2023 15:28,02/08/2023 15:29,02-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
f049dc32-acb0-47e8-ac69-c368f24d51a3,Inbound,Order Related,Delayed,,9d7c4810-c75e-4631-b402-2e5006043d9d,17/07/2023 12:52,01/08/2023 18:49,02/08/2023 06:59,02-Aug-23,GURGAON,LifeStyle,377,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
fde31d29-7bee-43fc-92d2-2ece8326ae6a,Inbound,Refund Related,Refund Related Issues,,137d2a20-d950-4593-8cf9-0d4a17c8804d,,01/08/2023 06:09,01/08/2023 06:10,01-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
ffdf198f-1bdf-4107-bc23-e3a7337fbb86,Inbound,Returns,Reverse Pickup Enquiry,Please prevent to send another product.,281a88d7-f04f-44b0-a986-a0dbfcbeb89c,,01/08/2023 11:01,01/08/2023 11:04,01-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
5cde8390-27a8-4224-a34b-953e8ab9f56f,Inbound,Returns,Reverse Pickup Enquiry,,778c3503-42ff-4ea6-8658-7b10031cfe53,,01/08/2023 20:05,01/08/2023 22:07,01-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
3a9ffd4a-7ce6-4246-89e1-8d2f224fa78c,Inbound,Order Related,Installation/demo,,03346510-fea9-4e21-a8bd-e4aa490e78f0,,02/08/2023 08:27,02/08/2023 08:29,02-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
f39fa3ac-baee-4afe-8ddf-cee886e768ac,Inbound,Returns,Reverse Pickup Enquiry,???? ?? ???????? ???? ?? ????? ?? ???????? ???? ?????????? ??? ?? ???? ?? ?? ?? ???,38ea19c1-2cbf-43cd-ac56-ca56f3ff06dc,,02/08/2023 11:01,02/08/2023 11:03,02-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
55149c0b-4567-4070-bf92-5c4ad5a95f14,Inbound,Returns,Fraudulent User,Ok,5304d8d2-e9d0-4248-ac39-4e5363b74967,,02/08/2023 16:34,02/08/2023 16:42,02-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
f1e2be12-018e-4d14-95e8-294797f8af6d,Inbound,Returns,Missing,,ef1b72c3-e5a3-49bc-b135-f20471f0a36a,,02/08/2023 17:35,02/08/2023 17:36,02-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
069469e2-3d8a-4566-aa15-42c3feda62b0,Outcall,Returns,Reverse Pickup Enquiry,,7e21463d-0660-40dd-87d4-eeb6cad0e0a2,,02/08/2023 06:38,02/08/2023 06:42,02-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
054d2563-0f4a-40e6-9623-ceb97b5f074b,Inbound,Returns,Fraudulent User,,893643ba-cac6-4b54-9987-3929ecb30573,,01/08/2023 11:08,02/08/2023 08:40,02-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,3
3ef83d51-90b1-41f5-bd95-08ee76c0fbc0,Inbound,Returns,Missing,,d4accb67-a3bc-478b-ae6f-4ef9e2c9beb9,,01/08/2023 13:10,01/08/2023 13:23,01-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,4
32f34e6a-4422-409c-8d67-020e38168451,Inbound,Refund Related,Refund Enquiry,Very good,5ff3fabb-defd-41d2-a792-6d8f6e2895ae,,02/08/2023 11:10,02/08/2023 11:12,02-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
06c37fcb-d49c-4104-91a3-218a35857afc,Inbound,Order Related,Installation/demo,,e1649b3f-e97a-413d-8922-2c102ab62a71,,01/08/2023 19:39,01/08/2023 19:45,01-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
40d7e6cb-de90-4c7e-abdb-0966c0ee3544,Inbound,Order Related,Installation/demo,,ac51a1b4-7377-44d2-a28a-893c87f7d165,,01/08/2023 22:08,02/08/2023 13:57,02-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,3
c9fa4c5a-6e62-465e-aeb2-6eecc6f09608,Inbound,Order Related,Seller Cancelled Order,"No matter call customer service, my query is still unresolved ",2a28dad3-f4e6-4e15-8b33-a25e5f830979,,02/08/2023 07:34,02/08/2023 08:35,02-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
70498d4c-da13-4965-aa50-eff486e735e0,Inbound,Returns,Reverse Pickup Enquiry,,bd4356a9-fb9d-42a6-ba44-ce6efec36292,,02/08/2023 18:40,02/08/2023 19:45,02-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
5c36e5de-ed33-46a8-9f9d-0571675e6568,Outcall,Order Related,Delayed,,cea7756d-69da-46ef-bfc2-9835a585790b,,01/08/2023 19:40,01/08/2023 19:46,01-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
4f8eb205-df7f-43c9-9b6a-e90240a8cd1d,Inbound,Returns,Product related Issues,,4b818669-ee3b-40f4-a596-13a55f6d5e4d,,02/08/2023 16:18,02/08/2023 16:23,02-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
449c1756-479c-4f36-9ccc-00e1e04927ed,Inbound,Returns,Return request,,51f78f19-ab87-41aa-aa72-fbf0e412e037,,02/08/2023 20:51,02/08/2023 21:03,02-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
65829484-da9b-4ef4-a8e0-5ebb7bff1e7b,Outcall,Returns,Reverse Pickup Enquiry,,0761e988-d27c-46f1-838f-ec147269a554,,02/08/2023 22:02,02/08/2023 22:02,02-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
3ac0a96b-bfd1-408a-8767-8e47be89646b,Inbound,Returns,Missing,Nice voice,5c55dcc6-3f62-4555-a36c-47058223afbd,,01/08/2023 14:47,01/08/2023 15:13,01-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
172349a0-6456-44ec-9281-c45a8c400844,Outcall,Returns,Return request,,44f9af64-a52f-4627-b8a1-d55064414cec,,02/08/2023 17:48,02/08/2023 17:51,02-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
6b9ce247-8492-4598-9606-0028ed4261ce,Email,Returns,Missing,,2e1b6a4a-8439-49f0-b9f6-4c3f95ac0964,,02/08/2023 10:30,02/08/2023 10:51,02-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
480f7e83-7598-4774-8223-fe767d62021b,Outcall,Order Related,Invoice request,,9d74deb4-ed83-4ed0-840b-e246aa5bfa78,,02/08/2023 12:30,02/08/2023 12:32,02-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
90abc3c8-b7a4-4e98-a40e-a1e92d75179b,Inbound,Returns,Reverse Pickup Enquiry,,371a0510-c00a-4c9d-8c85-ad8b0de34ead,,02/08/2023 16:24,02/08/2023 16:26,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,4
486ed133-00c1-4020-a38d-005ddb06946e,Inbound,Refund Related,Refund Enquiry,thank you sir ,350beb8a-fef5-47ea-b00b-2adadf596b7c,,02/08/2023 16:37,02/08/2023 16:41,02-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
b878f39e-8122-4311-b0ce-7780ff4b56f3,Inbound,Returns,Return request,,e9ed9e53-d03b-40b3-af09-a9cf925268ff,,02/08/2023 17:55,02/08/2023 17:57,02-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
4b0291fb-e519-4c13-a90e-2a2618ee93b4,Inbound,Returns,Fraudulent User,Nice to taik,7ca4ad1b-fd8b-49ed-9b79-a4ee70f9fe5b,,01/08/2023 13:32,01/08/2023 13:33,01-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
4b80e321-41e7-4a08-96a3-0505cc63c987,Inbound,Returns,Return request,Let the authenticity of the product not fluctuate by letting the inauthentic sellers to fool the customer.,1a5c620d-f8f8-4360-b555-34652c0cb593,,01/08/2023 17:38,01/08/2023 17:39,01-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4986f385-6342-4c7f-aab2-556d718cd0d4,Outcall,Order Related,Installation/demo,,d3cb31f5-16e8-4340-8835-17ef3420799e,,02/08/2023 12:04,02/08/2023 12:15,02-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8634e348-fd51-48b8-8f01-0954939732e5,Inbound,Order Related,Seller Cancelled Order,Shame on your service,b3460978-1629-4edc-b751-64afd162802d,,02/08/2023 16:18,02/08/2023 16:22,02-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
59d7e565-d124-4ad6-b3c6-ab3a6ef2f3c7,Inbound,Returns,Return request,,c84bbae0-c253-4563-b3dd-094c817ca73d,,01/08/2023 18:41,01/08/2023 18:43,01-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,4
47299ecc-b1b6-46f5-8830-87881c0bb71f,Inbound,Returns,Reverse Pickup Enquiry,Good communication skills ,17836b2d-b1f8-4e2e-b4c5-4bf5e4088b0d,,01/08/2023 20:54,02/08/2023 08:09,02-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
dcebeeee-5447-49d6-8a6d-68a7c8f52188,Inbound,Returns,Missing,,d8a34ea5-98fd-499f-af8d-f960e421cbe3,,02/08/2023 22:27,02/08/2023 22:27,02-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
7da69fc1-fa6e-41b2-9dcb-c342c94213fe,Inbound,Shopzilla Related,Signup Issues,Gud job...nice guy...,8f40a52f-c1ca-4ea4-97e7-dd7d1bfdce07,,02/08/2023 13:17,02/08/2023 13:22,02-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
e18808e7-4388-4cf9-a868-ae0a1e2e893f,Outcall,Returns,Technician Visit,It was nice to use Shopzilla,882191ec-f96c-47ce-bcf4-09bf0bb85c7d,,02/08/2023 18:56,02/08/2023 18:58,02-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
3889687e-985a-42c7-adbf-a0683f8544e1,Outcall,Order Related,Delayed,,842a5481-482d-453e-8ec4-7501f3892952,26/07/2023 12:42,01/08/2023 20:33,01/08/2023 20:53,01-Aug-23,NEW DELHI,Home Appliences,31990,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
30984a21-a5ef-4fa6-b403-ba71521261e6,Inbound,Order Related,Delayed,,782cf9a3-2617-4ebf-943b-53a0e550d261,31/07/2023 12:44,02/08/2023 14:54,02/08/2023 15:46,02-Aug-23,PUNE,Home Appliences,47500,,David Reed,Madison Kim,John Smith,>90,Morning,1
de38a5a7-0752-420a-a1d4-270ef1412ef6,Inbound,Returns,Return request,I am happy ??,35e2bf55-f0b1-40ba-883b-b4ef4ecea4fd,,01/08/2023 13:27,01/08/2023 13:30,01-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,4
ee86950b-8c1f-420e-b881-268948ad7d0f,Inbound,Feedback,UnProfessional Behaviour,,9cb8d828-b2b6-4acc-a2d0-df3112130805,,02/08/2023 01:35,02/08/2023 01:36,02-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
dce940e9-b305-4200-8635-233cd1865cd3,Inbound,Order Related,Order status enquiry,Good ,573a04ec-6051-4b43-ba6b-062bdcaf4463,,02/08/2023 12:46,02/08/2023 12:55,02-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
bfea934e-4c04-4196-a951-d5012d1faf6c,Inbound,Returns,Fraudulent User,,0b5cb26d-feb0-4b5f-802c-b2b08714753a,,02/08/2023 20:49,02/08/2023 21:02,02-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
d1ee6d1e-25a7-4e54-8ad8-62880e565e80,Inbound,Others,Call disconnected,,38cbeb24-f836-4851-976b-4ce81f5c86e0,25/07/2023 07:37,01/08/2023 22:14,01/08/2023 22:21,01-Aug-23,PHALODI,Books & General merchandise,1155,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
9bf228f7-9321-4118-8e02-dc2c8512c368,Inbound,Returns,Fraudulent User,,9dfc5261-f8d7-41d8-be23-50089a92e109,24/07/2023 16:40,31/07/2023 20:44,01/08/2023 11:36,01-Aug-23,PASIGHAT,LifeStyle,755,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6b63fe77-6426-4af0-919d-66fcd8fa5583,Inbound,Returns,Reverse Pickup Enquiry,,efd5d65d-3322-489b-b287-aedb7c6057b9,,02/08/2023 18:01,02/08/2023 18:03,02-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
00f12ac8-b428-4d3e-a449-f88ee4885f18,Inbound,Order Related,Customer Requested Modifications,,cdedd2dd-d3db-436a-aa76-e3782fb452c7,,02/08/2023 18:37,02/08/2023 18:43,02-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
551689ae-1e5f-47a4-9f97-511e276284d4,Inbound,Returns,Reverse Pickup Enquiry,,181d7508-e96d-4f6f-904e-2ae71d76f5aa,,02/08/2023 19:00,02/08/2023 19:01,02-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c3962d70-a6e8-4a91-b34e-1365303db1c3,Outcall,Returns,Reverse Pickup Enquiry,Best experience ,2033ae17-23ad-48fe-bf78-b365f8b446f9,,02/08/2023 22:06,02/08/2023 22:07,02-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
3e29e680-381e-45d0-8f08-79d0eab78d7f,Outcall,Refund Related,Refund Related Issues,,286762f5-cc1e-457d-b50b-1796296435fe,26/07/2023 09:15,01/08/2023 19:40,01/08/2023 19:44,01-Aug-23,BULANDSHAHR,Mobile,8999,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
1ebfdf1e-3c05-4712-96b1-a3d5446bb4de,Inbound,Returns,Reverse Pickup Enquiry,,a28bd9eb-5fd8-4ab1-8f88-13a2ed593539,23/06/2023 20:37,02/08/2023 17:42,02/08/2023 17:44,02-Aug-23,GODDA,Furniture,18899,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
5725d514-886a-4de4-84b4-25ec6f794a8f,Inbound,Returns,Reverse Pickup Enquiry,,62e317fc-c053-4d6c-a915-105b128dff7e,25/07/2023 06:46,31/07/2023 13:31,02/08/2023 09:24,02-Aug-23,TALCHER,LifeStyle,2399,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
c4c06e93-4b1a-48d8-8305-074f9ea645d9,Inbound,Returns,Wrong,,88402ab9-f550-4d10-8227-47eb7c2ff45c,,01/08/2023 07:38,01/08/2023 08:38,01-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
099b06b3-cff0-45c8-876b-8240756c1099,Inbound,Order Related,Installation/demo,  wed,a2eec44c-fff9-4428-9edb-c6341625349b,,01/08/2023 17:01,02/08/2023 14:07,02-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
3432e3f6-b30c-47ed-9860-9739d609c9a7,Inbound,Cancellation,Not Needed,,33e16415-2547-4df6-8212-3e4aa4b9ad44,25/07/2023 06:47,01/08/2023 09:48,01/08/2023 09:52,01-Aug-23,NANPARA,Books & General merchandise,139,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
9d676563-d394-4cec-b731-ebc59fb45569,Inbound,Order Related,Order status enquiry,Improve your website Related information and please update time to time your website ,10bc86cf-1dde-41dd-b687-1faa2898fa55,30/07/2023 16:56,31/07/2023 12:48,01/08/2023 13:28,01-Aug-23,CHAS,Home Appliences,12999,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d7cde614-b6c6-4724-bb73-2c7715d779b5,Inbound,Returns,Return request,Sweety! She's best excutive in the Shopzilla Family. Thanks a lot...,d410c452-f22a-4c53-a23f-f7081f365336,,01/08/2023 10:53,01/08/2023 10:56,01-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
873b0a26-3df6-4357-bd7f-a90a5e9b54c9,Inbound,Order Related,Order status enquiry,5,19e8de73-5084-4411-976b-2cdaa2a4ccff,,01/08/2023 19:26,01/08/2023 19:26,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
2e4c3374-2c1e-45cb-8cc1-b89e5fe64ffa,Outcall,Order Related,Invoice request,,51e80002-7e49-488d-a5fc-1fd5bed3aeb6,,02/08/2023 16:08,02/08/2023 16:18,02-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
d89a36f9-fb88-4509-9d81-c8aa27040bd5,Inbound,Product Queries,Product Specific Information,All are good ,e63e59b6-0525-4803-948c-b7fb009d9205,,02/08/2023 17:21,02/08/2023 17:31,02-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
3993bacd-18b1-43db-9b6f-7a3aa6662603,Inbound,Order Related,Order status enquiry,,84708454-c3d4-4082-a15f-f430b39b77dc,30/07/2023 16:50,01/08/2023 19:59,01/08/2023 20:00,01-Aug-23,BIJNOR,Mobile,41999,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
ae958b55-1c1e-441f-b677-308cad4d44ba,Inbound,Shopzilla Related,General Enquiry,Happy ????,8afb9fb1-de1d-4c67-9750-c9ca5dafc84c,,01/08/2023 07:46,01/08/2023 07:56,01-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
9b31fd92-25c0-4ed2-aba5-7ef0ea191009,Outcall,Order Related,Priority delivery,,b1adf2d3-5f8b-4257-80d0-46889d16b612,,01/08/2023 11:11,01/08/2023 11:13,01-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
fa8c9b4b-0289-44d8-a893-aea22d2264c1,Inbound,Product Queries,Product Specific Information,Good,cd8688e0-877f-49f2-b237-8d6cc5b92a24,,02/08/2023 12:28,02/08/2023 12:31,02-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
06267f46-3d0a-4579-a80f-0b8507693134,Inbound,Returns,Return request,Bahut achcha    ,5b8cc51c-c13f-412d-8d22-6bd1a1e27854,,02/08/2023 13:42,02/08/2023 14:41,02-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
615af963-86d0-44ec-bc10-09eefdec0199,Inbound,Returns,Technician Visit,Exicutive support is awesome ??,4556e167-4d1b-47be-87e5-b95b40c3974d,,02/08/2023 13:44,02/08/2023 13:45,02-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
dba01090-5b3b-4729-b499-af877619f8c7,Inbound,Returns,Fraudulent User,,a1da3e4b-44d2-480d-8d22-0fbe9565e9f8,,02/08/2023 16:07,02/08/2023 16:09,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
9d8a4cc1-1b0f-436e-abd7-f533310d0645,Inbound,Returns,Fraudulent User,,7b1538e6-a89e-43a7-9299-0c211ddf8200,,02/08/2023 19:04,02/08/2023 19:43,02-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
3f2b2d96-0e3d-4481-b79c-b3b1fadf8ac2,Inbound,Returns,Reverse Pickup Enquiry,,c3e9006c-9674-4d5a-9b76-311f0993a7af,,02/08/2023 19:13,02/08/2023 23:14,02-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,4
1b9b9162-5fe4-46a2-a5bc-6f6212ef8759,Inbound,Returns,Service Centres Related,,7d759eab-bba2-4ce7-a78a-d40ccb9e5523,04/03/2023 14:47,02/08/2023 11:39,02/08/2023 11:41,02-Aug-23,SAHARANPUR,Electronics,999,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
bc87e686-7716-439f-9c25-0d2e65b41f79,Inbound,Returns,Reverse Pickup Enquiry,Very bad,22abda80-512b-40c2-8340-2f64d8472b54,20/06/2023 23:16,31/07/2023 18:32,01/08/2023 08:57,01-Aug-23,BHAGALPUR,LifeStyle,1490,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
4ec72e0e-0cbd-45a0-80fc-7e5798d72c5c,Inbound,Cancellation,Not Needed,,7422dbf2-50bf-4252-b2dc-52b15fe8ab82,24/07/2023 15:06,01/08/2023 13:46,01/08/2023 13:49,01-Aug-23,PALAMU,Books & General merchandise,331,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
0314a39a-1adb-4623-803d-409c5cf5750a,Inbound,Returns,Reverse Pickup Enquiry,,f4d43c11-c09a-4585-9218-365649d4f714,,01/08/2023 13:36,01/08/2023 14:12,01-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
fb9e0b57-7b60-4c66-bb9a-f771408b9349,Inbound,Returns,Reverse Pickup Enquiry,No. Overall customer executive support are good ??,52d3c3e4-e989-41a5-9445-ce8fcf43148d,,01/08/2023 18:31,01/08/2023 18:35,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
3523fe50-7785-4edf-9fdb-7b8b3b0f8138,Inbound,Returns,Fraudulent User,,65dcc2c6-166e-4474-a654-723c54311d45,,01/08/2023 20:23,01/08/2023 20:57,01-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
54a353cc-7191-4fa0-be83-2b65a2cad04d,Inbound,Order Related,Installation/demo,I love you she resolved my issue ??,ffa8940e-fec3-4030-81d1-ccb629f8b02b,,02/08/2023 14:04,02/08/2023 14:06,02-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
4c202c27-b020-4a1e-9ec1-ef9d6afef032,Inbound,Order Related,Installation/demo,,499cb8e9-2581-435d-ac50-c8be5e7badf5,,01/08/2023 14:32,01/08/2023 14:38,01-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
f2f2c804-a66d-4af1-af86-eb51e699f255,Inbound,Order Related,Order status enquiry,,2b50c5d5-3b70-433a-8d9d-631a06f3414e,,01/08/2023 20:37,01/08/2023 20:39,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
09776923-7bad-407b-aa06-f486bd906095,Inbound,Returns,Return request,,0843039e-86af-406a-bca7-841e1a71034c,,01/08/2023 22:25,01/08/2023 22:27,01-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
31e81007-97bc-4dd2-9ab8-5f33a4ed987b,Inbound,Order Related,Installation/demo,,b5efcf66-718c-4e5e-a29c-605279a877a9,,02/08/2023 10:37,02/08/2023 14:31,02-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
dc66f34e-b237-407b-9fd3-4caa2bb98fa0,Inbound,Returns,Reverse Pickup Enquiry,Very good ,ee6f260b-f0e5-41ff-87e4-19aa5f844b16,,02/08/2023 10:59,02/08/2023 11:02,02-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
81075387-1200-48af-a20b-baf2e37256aa,Outcall,Order Related,Invoice request,,96d76e14-0a12-4125-95b8-95b8e199e4e6,,02/08/2023 18:00,02/08/2023 18:01,02-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
46fc11dd-659b-4ea2-a6c5-65d6f94833c7,Outcall,Returns,Fraudulent User,,60981666-2ab9-49f0-898f-ae83f02bb865,,02/08/2023 22:27,02/08/2023 22:28,02-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
84b39c5e-3034-49f7-9b58-525035618ac1,Inbound,Returns,Fraudulent User,,353c904c-d920-4a9e-b105-1c5bb1746725,30/07/2023 01:31,01/08/2023 10:57,01/08/2023 11:00,01-Aug-23,VIJAYAWADA,Books & General merchandise,46,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
a8ce01f2-fff9-4431-93d6-139beb9f0ffd,Inbound,Returns,Reverse Pickup Enquiry,,ec3a9fec-0bf5-47f6-bf07-a6d1de11fb56,23/07/2023 13:10,01/08/2023 00:10,01/08/2023 01:06,01-Aug-23,CHITRAKOOT,Electronics,949,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,1
c83d7d7d-c13e-4170-ab7a-589c91cda316,Inbound,Order Related,Delayed,,0e1fbaec-64d4-4dc0-aeea-018472624ab4,,02/08/2023 16:00,02/08/2023 16:02,02-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1ab2ba98-cb47-4f6f-923e-b42950e51bcf,Inbound,Payments related,Payment related Queries,,070db82f-0171-4f68-8fc4-ec48d8f139d1,,02/08/2023 20:36,02/08/2023 20:43,02-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
4e5982de-8db7-4c22-b70a-a04102ad7fca,Inbound,Order Related,Order status enquiry,,d1f4c87f-1e7b-4ab2-819f-e0f44b248655,,01/08/2023 00:34,01/08/2023 00:36,01-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
d1b824eb-dbc4-41ea-bccb-a6124f6392fe,Inbound,Returns,Reverse Pickup Enquiry,,1a263489-94eb-43b0-a1b3-650be971d691,,01/08/2023 22:06,01/08/2023 22:14,01-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7351eb3b-2e56-43e8-9beb-388aed891a41,Inbound,Returns,Service Centres Related,Keep the nice work,e7ec4aa4-95f1-43ef-8519-c12dbb603973,,02/08/2023 13:47,02/08/2023 14:06,02-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
ed6f4e44-6026-4346-a065-5771a78b4a11,Inbound,Returns,Reverse Pickup Enquiry,,987a2ee5-ba8f-465c-8c44-d54391a35bc8,,01/08/2023 11:34,01/08/2023 17:05,01-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,3
9c5eba4f-0ab8-4df2-830a-b72780c763a7,Outcall,Returns,Return request,,9b9c8b9f-110d-4f70-aaa8-78511110e3b2,,01/08/2023 18:01,01/08/2023 22:01,01-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
02bc3b87-b8e3-48d6-94a5-67723f63ecf9,Inbound,Shopzilla Related,General Enquiry,i am very happy with the customer service who attended my call she very polite & professional \"appreciate\",da038786-6cbd-48c0-92f9-f61d0d039cb0,,01/08/2023 23:21,01/08/2023 23:28,01-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
986c7939-e801-44ed-bcad-b8de192297f2,Inbound,Returns,Service Centres Related,,df2fbf25-c925-4594-852d-f3994ab48c95,24/11/2022 21:25,31/07/2023 16:29,01/08/2023 12:35,01-Aug-23,KOTA,Electronics,1399,,Nicole Patel,William Park,John Smith,31-60,Evening,5
4c25004a-fe1f-45c0-8f0c-55c7825fffd1,Outcall,Returns,Fraudulent User,5 out of 10 items missing ,3b329eda-5713-4643-8bd6-395fd450ef1f,,02/08/2023 07:06,02/08/2023 20:46,02-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
90711a6a-8913-4858-a2a3-c95f22cc9ef9,Inbound,Returns,Service Centres Related,easy to reach and avoid calling back,a2cad2ec-99e6-4c6f-961c-e0711fcb1c72,,02/08/2023 12:02,02/08/2023 12:34,02-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
0f828a12-0a00-4586-abdf-084a6a0ec5bd,Outcall,Order Related,Installation/demo,,b7b988f8-3967-4afb-8f21-f496223883bb,,02/08/2023 19:48,02/08/2023 20:05,02-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
221e4129-19a8-49a1-8c60-e99f51aa3f2b,Inbound,Returns,Reverse Pickup Enquiry,Call me Jo thi wo bohut acchi thi,13eb8086-1ead-424d-b96b-50e3ea609f69,,02/08/2023 22:55,02/08/2023 23:11,02-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
21b5341d-336c-4086-8f57-50911391bc2f,Inbound,Returns,Damaged,,bbc73630-ee1e-4a67-8cdb-957a9b860b40,29/07/2023 02:21,01/08/2023 19:39,02/08/2023 04:09,02-Aug-23,BELDA,Books & General merchandise,92,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
506f4596-6400-431b-b6ca-94a2dcae780b,Outcall,Product Queries,Product Specific Information,,6dd17d5a-a717-4c65-b1ae-11e578e9d939,,01/08/2023 12:53,01/08/2023 12:59,01-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
fa47f91c-cb26-411d-8731-db0b8b532cff,Inbound,Returns,Return request,,77356040-1b69-4657-a3ef-6571ceb9fcf5,,01/08/2023 17:24,01/08/2023 17:32,01-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
4d9b7c5c-a39b-476e-b03b-82e21b3119fa,Inbound,Returns,Return request,,89c2df9f-6ef7-4c7e-a7b6-d934b5c54248,,02/08/2023 09:43,02/08/2023 09:44,02-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,4
3bcd7365-94bd-414b-8083-8976bdff0e79,Inbound,Returns,Reverse Pickup Enquiry,satisfaction satisfied with customer care excusitive..,ad92f44a-d58b-4e6d-80e0-720f92e6361b,,02/08/2023 20:33,02/08/2023 20:53,02-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
26897536-5c0c-4e02-bcfa-a32b07a97249,Inbound,Returns,Reverse Pickup Enquiry,Slightly changes may be necessary.. Product shown different brand and another colour while ordered.. But  received wrong colour and wrong brand that need to slightly upgrade  checking on packaging.. Otherwise am happy with Shopzilla,951e1895-5611-4a88-9f3d-6d49d5e47673,,01/08/2023 18:40,01/08/2023 18:41,01-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9b0ef2b5-1708-435f-b841-9ae4620d2d09,Inbound,Payments related,e-Gift Voucher,,bc46f4be-2916-40f3-86c1-ebb1f6b5c5fc,,02/08/2023 20:21,02/08/2023 20:22,02-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,2
e1813be2-da4c-4307-8a5b-085627e84a9f,Inbound,Returns,Reverse Pickup Enquiry,Make refund or arrange the material delivery ,71c50e82-2a49-437c-bfed-52a57570f551,,01/08/2023 20:57,01/08/2023 21:03,01-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
2e29a9a4-b137-4285-8935-f510a6445ea6,Inbound,Returns,Return request,,b36ad32b-7fc0-40f8-a2f2-8fed1e9fc958,,02/08/2023 08:22,02/08/2023 08:26,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
23d972f5-a448-4ea3-b979-1f161b332619,Inbound,Returns,Reverse Pickup Enquiry,,6bf78e68-7a90-4e81-b4eb-755841aae9af,,02/08/2023 10:45,02/08/2023 10:49,02-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
f0f71cb0-43f4-4bed-84d9-f17d0c22ff31,Inbound,Returns,Return request,,1b87d035-f050-4694-ad17-fae8be2e6374,,02/08/2023 17:29,02/08/2023 17:38,02-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
1063c786-2b65-4dc3-a67e-bd80968e92dc,Inbound,Product Queries,Product Specific Information,,aebe745c-be9c-426f-ab7c-0628e47d28aa,,02/08/2023 18:02,02/08/2023 20:52,02-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
9fa6ce02-081b-440d-b549-9ae852e6fd20,Inbound,Order Related,Delayed,,d249e52e-048c-4c7c-96df-2ea607111868,,02/08/2023 21:34,02/08/2023 21:38,02-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
e6647d50-bc22-425a-8c4a-aaaf200af328,Inbound,Order Related,Delayed,,5d7e02c9-05b2-43c8-bf17-0378b9fdb90e,25/07/2023 22:25,01/08/2023 21:35,01/08/2023 21:43,01-Aug-23,HYDERABAD,LifeStyle,849,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
f78d155b-abcb-4eca-a404-5b94e1036441,Inbound,Returns,Reverse Pickup Enquiry,,becf1e52-2f93-4578-9d44-3b8592f2512c,,01/08/2023 17:47,01/08/2023 17:56,01-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
695a1164-7c70-4a19-878f-346a0e70a28c,Inbound,Returns,Wrong,To provide images about issue,e405edaf-e1c2-47e7-b2d8-8d3d44db9427,,01/08/2023 19:33,01/08/2023 19:40,01-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
91909423-dedd-4ad0-9b52-f314cfc79b5b,Inbound,Product Queries,Product Specific Information,,e27891c5-2661-4d28-b1c6-776521f73c12,,01/08/2023 21:20,01/08/2023 21:22,01-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
c1598d46-b626-42c5-af9e-2a7dc9b1560f,Inbound,Order Related,Installation/demo,Jadav parth,13c66d59-2bc9-4c19-b73f-3eeefdbe5374,,02/08/2023 17:54,02/08/2023 18:01,02-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,2
bd28ed19-73d7-4081-898b-9514a411c904,Inbound,Order Related,Delayed,,d729ffc7-90a0-436c-a094-c9fc35ce8418,24/07/2023 11:52,01/08/2023 09:57,02/08/2023 10:48,02-Aug-23,SURAT,Electronics,479,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
d8dd6ab0-4f8e-40f1-9e61-16cac41867bd,Outcall,Returns,Return request,,063798e4-9c7d-428b-8e03-efa0612ce2a1,17/07/2023 19:19,01/08/2023 20:39,01/08/2023 20:42,01-Aug-23,TINSUKIA,Electronics,675,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
8b14eb6d-c444-4c4a-9205-f0c0e46cc59b,Inbound,Returns,Reverse Pickup Enquiry,,fab4f794-ecdb-400e-9a60-3c71710d2673,,01/08/2023 18:08,01/08/2023 18:09,01-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
beb4e405-0c1d-4bdd-8c04-4347ff126fe1,Outcall,Payments related,Payment related Queries,,d2a30ad4-8dfa-4645-acba-0bf4591bdfe8,,01/08/2023 22:33,01/08/2023 22:47,01-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
027028bd-949f-4a8b-89dc-7b464b038258,Email,Returns,Technician Visit,,fffbd357-9f32-425e-9bb0-f2580497df0f,,02/08/2023 00:33,02/08/2023 19:26,02-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,1
484ef986-cbea-47a3-9186-60bce75602f4,Inbound,Offers & Cashback,Instant discount,,9ef2a9ad-bc88-47fa-a35a-337b68fe4e8a,,02/08/2023 11:57,02/08/2023 12:08,02-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
8b7fa6ac-643d-4d02-b9c2-3d94ff995b41,Outcall,Shopzilla Related,General Enquiry,,668aea64-b807-4ecf-ba37-5e5a45d06965,,02/08/2023 11:08,02/08/2023 13:24,02-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,4
35b6a180-5977-4b4d-a6e7-ab42277991cb,Outcall,Returns,Reverse Pickup Enquiry,First Good Service Provide Customer Don't Say lie ,4533de97-9b86-4ae0-b8a1-f3aa70e64691,30/05/2023 10:10,02/08/2023 08:41,02/08/2023 10:12,02-Aug-23,KOLKATA,Electronics,2199,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,1
933dedb2-e2dd-40f7-9e23-baa55885f2da,Inbound,Refund Related,Refund Enquiry,,53bc58c0-c48b-4038-9740-f59118daa743,17/07/2023 11:20,31/07/2023 19:19,01/08/2023 19:11,01-Aug-23,AURANGABAD,Electronics,599,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
9d818a0b-7d1b-4605-b069-97d5bdd7267f,Outcall,Product Queries,Product Specific Information,I am associated with Shopzilla from 3 months my experience is good product related and customer care deliver on time solve any issue and Shopzilla employees give good effort for customer and Shopzilla good communication with her customer??,76277f95-7f82-4ca3-b908-127414ec43bc,,01/08/2023 00:49,01/08/2023 00:52,01-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
34ce81f6-ddd0-4fe2-82d4-c560ea614e2a,Outcall,Order Related,Order status enquiry,,4c261b2a-60c7-4d5f-ab4b-cf759717237f,,01/08/2023 00:55,01/08/2023 00:55,01-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
0a5dd5de-400b-4863-81e2-84ab45a06ac9,Inbound,Order Related,Invoice request,,44cab987-a3d0-413d-8aef-87db6c634d0a,,01/08/2023 21:37,01/08/2023 21:39,01-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
0b629593-5c74-4654-8fe2-6415dddf4b5f,Email,Order Related,Delayed,,491c4100-c5f7-4a94-abed-72a0731f4ee9,28/07/2023 21:22,01/08/2023 19:49,01/08/2023 19:54,01-Aug-23,MEERUT,Mobile,10999,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
9da65f23-0a94-41d7-b04e-1b87a84bb8d8,Inbound,Refund Related,Refund Related Issues,,f71de61c-f690-4ed5-93c2-aca9f4086c9e,14/07/2023 11:02,02/08/2023 21:23,02/08/2023 21:23,02-Aug-23,RATIA,Mobile,10499,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
2b1c305f-fa45-4256-a4b0-7d5840042b42,Inbound,Product Queries,Product Specific Information,No option to get payment proof or payment receipt from the   and Website.,f8030be3-ae95-49c0-823c-21b3cfded8d4,,01/08/2023 09:06,01/08/2023 10:18,01-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
0f93c812-9e86-4caa-a91c-25a7b34b8fe5,Inbound,Shopzilla Related,General Enquiry,...    ,cd912cd3-51f2-4695-826e-579e5552a9e0,,01/08/2023 12:19,01/08/2023 12:20,01-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
cef4e306-d371-470b-b27e-36b3e6374ba0,Inbound,Order Related,Invoice request,,cef17ea5-070a-4153-9e8f-74720e61cc44,,01/08/2023 18:36,01/08/2023 18:39,01-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
296b4b98-8526-4211-8f5c-d9d5255274cd,Outcall,Order Related,Installation/demo,,f81c8f35-baa0-4805-ba1c-c25d6877aec1,,02/08/2023 10:15,02/08/2023 10:18,02-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
0aee63f9-af69-46b7-aac5-c17d5e800812,Inbound,Cancellation,Not Needed,,be3381b7-363c-4be1-962e-680b9735c64e,,01/08/2023 14:07,01/08/2023 14:10,01-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,4
31a34d3a-0e29-4dcd-9b4d-2722324fefb7,Inbound,Returns,Return request,,fe98c029-b5aa-4f41-9147-dc6dfd746064,,01/08/2023 16:27,01/08/2023 16:29,01-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
4efb3e94-9450-48c7-afcd-cee5b6bfc5dd,Inbound,Shopzilla Related,General Enquiry,,6ed71119-f42e-4fe7-a6e8-4d2f76e71936,,01/08/2023 17:23,01/08/2023 17:24,01-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
e2c2ef77-cdbb-4aa3-a822-9648ce5f5d87,Inbound,Order Related,Delayed,Nice ,41123644-1882-475e-b45f-a74dbbbed661,,02/08/2023 19:12,02/08/2023 19:16,02-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
b5770bf8-104d-4b43-90a4-7ad5f5debb15,Outcall,Returns,Fraudulent User,,bb9f535c-9227-48a8-b66e-b657bc2e8292,,01/08/2023 23:01,02/08/2023 09:52,02-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
ebcf8a0a-0750-45fc-bcee-ada8bb74c530,Inbound,Returns,Reverse Pickup Enquiry,,4f14ef8b-7116-4a19-80b2-ef0af6bf0877,,01/08/2023 23:10,01/08/2023 23:12,01-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
8a7a4dce-c2c6-4420-83a5-4d76a536d2f5,Inbound,Cancellation,Not Needed,,f1aa9c64-63fa-4dca-a54e-78d818c77064,,02/08/2023 17:23,02/08/2023 18:45,02-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
b44d2f69-6de7-451a-823a-f2fc1af799c9,Inbound,Returns,Return request,,34d801a5-02b1-4bf7-89b4-a2e781e90ac8,,02/08/2023 16:22,02/08/2023 16:50,02-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
99c6a0bc-02cb-47ff-ba09-69fa421bc860,Inbound,Order Related,Order status enquiry,Particular product maximum quantity billing delivery now need free,6905d6ab-70e9-4ac9-a1c2-784a05351100,,01/08/2023 12:00,01/08/2023 12:02,01-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
b728a715-b3b8-41be-b0a4-10b22b0b6cb9,Inbound,Product Queries,Product Specific Information,,67204271-a44f-495c-a7a3-74f581c89386,,01/08/2023 20:03,01/08/2023 20:05,01-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
eaf03619-48e5-4f8e-b907-2a8c68ab0031,Inbound,Order Related,Order status enquiry,Thank you ,75f7ec3c-8eda-43d6-b4b6-193be4ca6ca1,,02/08/2023 20:35,02/08/2023 20:37,02-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
10919838-bf72-4e53-8551-fb5aaf0a1e1f,Inbound,Returns,Reverse Pickup Enquiry,,633a4bd7-1a2b-48dc-be88-0e4c9d5a76aa,,01/08/2023 20:00,01/08/2023 20:03,01-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
01314c3a-ed71-4b59-971e-21edd5a414ee,Inbound,Order Related,Delayed,Note good ,0276d346-cafa-4932-9540-d1ce684b530b,,02/08/2023 09:54,02/08/2023 09:57,02-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
2a07205e-3b83-4a9a-91c5-e812196d499e,Outcall,Returns,Reverse Pickup Enquiry,,b8e06dec-e9fa-4456-9fcf-9db86422d1d3,,02/08/2023 14:05,02/08/2023 14:20,02-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
b84685e5-0125-4239-98eb-b9016c2da6be,Inbound,Order Related,Delayed,,f7927024-3cb4-4777-953d-1dc6fa01bd20,,02/08/2023 14:49,02/08/2023 14:50,02-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
749f2601-00ce-436d-b657-3dc8e9400324,Inbound,Order Related,Order status enquiry,,186bf68a-1b35-4999-a45a-61c6212b4239,,01/08/2023 11:14,01/08/2023 11:42,01-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
e4959b3e-c650-43af-aba7-0f79c405c9fd,Inbound,Returns,Reverse Pickup Enquiry,,e6c8269b-5765-4521-aa90-59b7b8b963e9,,01/08/2023 23:16,01/08/2023 23:19,01-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
40f13e07-f5da-4021-9624-37271b731676,Inbound,Returns,Exchange / Replacement,,908499a2-4868-477a-ac15-b57e648920f9,,01/08/2023 09:59,01/08/2023 09:59,01-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d04e4b68-e504-47d8-b496-5f5a818d3210,Inbound,Order Related,Order status enquiry,,dc36f666-808f-41fc-84b3-e4b6e8c420db,,01/08/2023 11:23,01/08/2023 11:24,01-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
bce77bd5-4601-4147-8f00-2690e07ac7c7,Inbound,Returns,Technician Visit,,09b38f8e-0117-4183-8164-0804f9779a95,,02/08/2023 17:28,02/08/2023 18:06,02-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
93ea40b2-1cfb-48c8-98e2-aa0fdb310d2e,Inbound,Returns,Reverse Pickup Enquiry,Best sarvice.,6ffad0d4-9e47-41f4-8376-d4a0a507eecb,,01/08/2023 06:51,01/08/2023 06:52,01-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
38026533-ab0c-403a-a2fe-5365ca134564,Inbound,Product Queries,Product Specific Information,,1d79f38f-1dfc-4f73-b184-b3dab547bade,,01/08/2023 14:01,01/08/2023 14:02,01-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,3
9863d2ab-cc01-4c2d-be7a-674c3653c0c8,Inbound,Returns,Reverse Pickup Enquiry,,fa233f94-bd7b-4118-96b3-30f4e15dc588,,02/08/2023 16:28,02/08/2023 16:35,02-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,3
72f79953-70cc-46e7-9e55-5b23167b27e0,Inbound,Returns,Service Centres Related,,e7f38c93-e05f-46b4-8507-1bbf536a0cf8,21/06/2023 13:00,02/08/2023 17:17,02/08/2023 17:18,02-Aug-23,RUDRAPUR,Electronics,1199,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
12f48a57-e1f6-422f-9e28-6a080f9c8cb6,Inbound,Returns,Return request,,9f753a66-4713-4694-9889-648b98c554d2,20/07/2023 13:13,02/08/2023 15:16,02/08/2023 16:24,02-Aug-23,SANGAREDDY,Electronics,22999,,John Thompson,Mia Patel,John Smith,>90,Morning,1
2ae5c2ba-2831-4def-bae6-f52548d6a9bd,Outcall,Payments related,Payment related Queries,,5a6d0fdb-6513-4342-bf56-204b05fd2a95,,01/08/2023 10:11,01/08/2023 10:14,01-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
f4426f9c-35b8-4720-abbb-ef881b53f07e,Inbound,Order Related,General Enquiry,Very Nice ,e25b2c17-7ae2-4f1a-8c77-1a14ffe58cf5,,02/08/2023 13:43,02/08/2023 13:47,02-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
388b59c4-60d8-4cf6-a63b-d1257551ce82,Inbound,Returns,Reverse Pickup Enquiry,,e8cab2a7-1fe1-4bf9-a722-6b7b4813e34e,,01/08/2023 13:19,01/08/2023 15:32,01-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
e45833d7-71bc-4088-9882-00d6fd639697,Inbound,Returns,Return request,,b73bfe3d-bec3-4f37-b2d4-91aacc266e36,,01/08/2023 19:56,01/08/2023 20:37,01-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
9581443c-175f-4797-bf0c-81dfe78273a3,Inbound,Order Related,Customer Requested Modifications,,003de3c1-c88e-4f1b-9b27-70dfd574b8ab,,01/08/2023 22:24,01/08/2023 22:27,01-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
1694969f-3e57-496a-9868-e2d0b90dc91c,Inbound,Payments related,Online Payment Issues,,25a4fc54-eff9-4aa9-ae63-239e9d5b9850,,01/08/2023 11:35,01/08/2023 11:37,01-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
f209b77a-e7fe-4c91-b015-365e911face6,Inbound,Order Related,Order status enquiry,Super,16f3bee6-f93f-4c48-8571-a23e96080e07,30/07/2023 18:40,01/08/2023 11:50,01/08/2023 11:55,01-Aug-23,MUMBAI,Mobile,28999,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
97257621-335e-4418-b4c2-63f950c139f7,Inbound,Returns,Fraudulent User,,610de22a-cbd0-403c-a74c-b1a990aa3a30,,02/08/2023 10:07,02/08/2023 13:52,02-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
cc394d47-7924-425c-a557-41f2f9e372c7,Inbound,Feedback,UnProfessional Behaviour,,b155207f-13bb-4e3d-81ce-4ed7f8a70240,,02/08/2023 22:06,02/08/2023 23:22,02-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
93fc8670-25f8-495c-9e11-7a555b24421f,Outcall,Shopzilla Related,General Enquiry,,eb83bf57-edfb-4cc2-b0d5-3ce7c981d161,,02/08/2023 11:44,02/08/2023 11:54,02-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
d0d2ea5b-8cb5-4d21-a872-89bce0b24581,Inbound,Product Queries,Product Specific Information,,1fac5eb6-c783-4d7b-8053-86b04fc4c140,,02/08/2023 12:45,02/08/2023 17:33,02-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
44aa875a-9ffc-4a32-bb5e-d2bf94dedd76,Inbound,Returns,Fraudulent User,,640f7329-4fa0-4f5f-a70d-66da6cdf6aba,,02/08/2023 14:14,02/08/2023 14:16,02-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5256ce9a-3efe-49ea-aeb8-94e3b093bb44,Inbound,Order Related,Order status enquiry,Rajesh ,230582cb-92df-44c9-9a04-57eed41c7f93,26/07/2023 05:15,01/08/2023 13:55,01/08/2023 14:04,01-Aug-23,BURHANPUR,Electronics,1103,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
8e49f00d-fc8f-4a55-8c02-feb54811e467,Inbound,Returns,Return request,,7f54260b-bfd1-46e0-860d-9908eadfb960,19/07/2023 11:08,29/07/2023 17:30,01/08/2023 09:36,01-Aug-23,BANGALORE,Furniture,1236,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d52360a8-56e7-4a43-bcd5-84b34fafdd1f,Inbound,Returns,Wrong,,806acef2-4344-4df7-b6db-a0fe6f6b25e8,13/07/2023 20:36,01/08/2023 08:45,01/08/2023 08:47,01-Aug-23,MADHUBANI,Electronics,599,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
fc2711b6-f454-4da8-9d53-de84ffcdc004,Inbound,Returns,Return request,Ok,f4e20751-70f7-4f50-b531-ecac067ae0de,,01/08/2023 11:59,01/08/2023 12:08,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
4554e032-dcd1-44ad-9b23-f5f29f1fbcef,Inbound,Returns,Reverse Pickup Enquiry,,baeb9f3a-eeec-4630-90ca-6a6fd877c80b,,01/08/2023 13:39,01/08/2023 13:40,01-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
00e2b04d-73e6-48a3-9229-a9b09693a22a,Inbound,Order Related,Order status enquiry,,64396dfe-5625-4bdd-821a-684337351be5,,01/08/2023 18:39,01/08/2023 20:02,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
12797f15-82cb-4af7-a700-2c53352f3b7c,Inbound,Order Related,Installation/demo,,25fb8a35-ab87-4761-9438-249a0df670ef,,01/08/2023 22:14,01/08/2023 22:28,01-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
6748a0f3-23da-481e-9467-9afc6b1577ac,Email,Refund Related,Refund Enquiry,,40555fc3-6ee0-4e04-a913-a963b3ab63b2,,02/08/2023 11:54,02/08/2023 12:00,02-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
9885151c-70bb-4c0d-9d46-b94bc4614868,Inbound,Returns,Reverse Pickup Enquiry,,fe02b4df-2cb9-4c47-a86c-432aff8ba3dd,,02/08/2023 22:17,02/08/2023 22:19,02-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
fed3b1e5-5b1b-4c6b-807a-89cecf396bca,Inbound,Returns,Return request,,e59c6bb8-7e93-44cb-a944-a5c1261d5ca7,,02/08/2023 22:41,02/08/2023 22:43,02-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
0a955338-453f-460a-a8ac-52da99fee7a7,Inbound,Returns,Reverse Pickup Enquiry,,d3b521f6-91c6-49b5-8ef6-1461ac583c82,18/07/2023 13:03,02/08/2023 00:08,02/08/2023 00:13,02-Aug-23,CHENNAI,Home,2210,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
46d96c9d-a799-4850-9fc8-67f03ad82ca6,Inbound,Order Related,Installation/demo,,ee6bf69c-95b5-415c-b000-5be102264e9a,28/07/2023 07:38,01/08/2023 10:30,01/08/2023 11:59,01-Aug-23,BEGUSARAI,Home Appliences,13490,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,1
5389b10d-636f-4f97-907a-cc2d844d9ddf,Outcall,Returns,Return request,,d036aa6d-5e67-40e7-9977-e42d2761d170,,01/08/2023 17:43,01/08/2023 18:03,01-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
e331bc6b-f0b7-4370-ae0d-5941e6635170,Outcall,Order Related,Installation/demo,M,bf0706a7-71fc-4153-9ec4-acff49e8874b,,01/08/2023 17:40,01/08/2023 17:44,01-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,1
2c452709-88b2-4dc7-889e-975f3112cabf,Inbound,Returns,Wrong,,1cea9c24-5c5e-429d-8bc4-a237e941aa93,,02/08/2023 09:31,02/08/2023 09:32,02-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
ca4f82d0-207b-4cef-8043-65bc1e32b2f1,Outcall,Returns,Reverse Pickup Enquiry,,35da812f-ec29-4392-a080-7cac363f9aee,,02/08/2023 10:52,02/08/2023 11:03,02-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
3e4b3111-6117-42ff-aff4-1dccb40fd93d,Inbound,Feedback,UnProfessional Behaviour,,561b674a-f19f-4659-ac61-041f834d3cdb,15/07/2023 14:52,02/08/2023 13:52,02/08/2023 13:55,02-Aug-23,BIHAR SHARIF,Mobile,6999,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
59104c6e-3453-4e23-95c4-31bc2ea0f224,Inbound,Returns,Wrong,,0b8b60b0-dcfd-4538-b299-b43de57b7d0f,27/07/2023 12:53,31/07/2023 18:43,01/08/2023 10:21,01-Aug-23,RAXAUL,Books & General merchandise,1399,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
189a6a6c-f094-4fd4-981c-349c16e0f11f,Inbound,Returns,Reverse Pickup Enquiry,,5f3f42a6-3b1c-40b1-b965-cea9ddcce6c0,,01/08/2023 13:14,01/08/2023 13:14,01-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
55d87393-c606-4ce0-abc6-de0a6f7d61c3,Inbound,Order Related,Unable to track,So bad experience with Shopzilla there is no one to tell me what will do now one month ago I want to replace my order then they cancel the delivery then I can return the product after then Shopzilla cancel one again and then  I call to costumers support they will say ur return policy will be expired then I again raise the problem then they say replace will be available but automatically deliverey canceled by Shopzilla this my fault I can see you in consumer court Shopzilla till I wait for last dilivery attempt date 5 August after I will see you in consumer court who will give me the loss of my 21 day work ,bb5ac060-2469-4067-b863-922c68820f7b,,01/08/2023 13:49,01/08/2023 14:46,01-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
2fc7828f-1832-4a53-9373-6b2cba0bd61f,Inbound,Returns,Reverse Pickup Enquiry,Wrong Product send and delivery boy very rude,0549a0ab-8e49-465f-a7b1-902031c979f9,,01/08/2023 16:54,02/08/2023 12:31,02-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
e7f8e145-d94e-4e03-b3ab-70600fcaa942,Inbound,Feedback,UnProfessional Behaviour,,c188077c-b40e-4737-a53b-3aefc645ca6c,,02/08/2023 04:22,02/08/2023 04:54,02-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
138e08c2-07aa-4aee-bc5e-39a59fe966af,Outcall,Shopzilla Related,General Enquiry,,daae03b6-0132-40e5-899a-bb199ca64ce4,,02/08/2023 11:26,02/08/2023 11:36,02-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
0d0725f0-1658-45db-a97e-f0f58408c7f3,Outcall,Others,Call back request,** service,153777ba-6f9b-437b-ad4d-dd306934ef89,,02/08/2023 14:46,02/08/2023 15:00,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
19a6c65f-e3cc-4a4b-a029-b3354f8fc32b,Inbound,Order Related,Delayed,,d08352b1-f8df-43da-ab18-9d2c46fb7142,,02/08/2023 20:42,02/08/2023 21:05,02-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
411bf327-0356-4ff9-8d48-82f74013dbca,Inbound,Returns,Fraudulent User,,8200bf71-c6a4-46ad-9d62-0f3dff5c073a,,02/08/2023 21:33,02/08/2023 21:35,02-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
fe178f6d-aced-4e0b-a9e9-ac82779be561,Inbound,Order Related,Order status enquiry,,081e1f0a-b8ff-4e20-a787-20bedddde6e4,,01/08/2023 18:05,01/08/2023 18:14,01-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
9b2060ad-58b0-4245-98a0-bcc0852a8c9b,Inbound,Returns,Fraudulent User,Grocery products open delivery delivery boy messing products then sale other local shop ,79e6236f-fd2a-4704-b795-30073beef3ec,,01/08/2023 20:58,02/08/2023 00:53,02-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,4
323312e1-252d-4f3d-9e02-0b5a24a7ae87,Inbound,Returns,Reverse Pickup Enquiry,,ef18a2a4-6702-4768-825f-604aeba98ac9,,01/08/2023 18:28,01/08/2023 18:54,01-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
85fc92b3-909c-4c74-beab-015b53260e84,Inbound,Order Related,Delayed,,89c05bf3-fd14-4eba-b587-fb98df18851b,,01/08/2023 11:14,01/08/2023 11:20,01-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
02120ac4-7e0f-4df8-9642-b59b93bd9daf,Outcall,Returns,Missing,,8145c0f1-c788-4b3e-a720-aa080f11c26f,,01/08/2023 13:12,01/08/2023 17:23,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
b6b60bac-2f49-4afd-bd53-dbc1a0784fde,Inbound,Returns,Reverse Pickup Enquiry,,8fbadb05-b885-446b-8263-3800d9201a14,,01/08/2023 16:45,01/08/2023 16:48,01-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7068fc39-c8ef-4db1-b98a-12be7c29a49d,Inbound,Returns,Reverse Pickup Enquiry,,9c5fe6a6-0cae-4dfe-a5ce-402c6d4720fc,,02/08/2023 17:34,02/08/2023 17:37,02-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,1
563dd21a-c5fc-4563-8397-55cade027cf1,Inbound,Cancellation,Not Needed,Please solve my problem ,82d8f505-5d92-4634-81a6-b6424435d9db,08/07/2023 20:26,01/08/2023 11:37,01/08/2023 11:43,01-Aug-23,NEW DELHI,Home Appliences,1498,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
69ec80ed-e3bf-4257-8362-67ca54a65ed2,Outcall,Shopzilla Related,Signup Issues,,f5431c9d-0a9d-4758-9c57-70f2540fa5e0,,30/07/2023 21:04,01/08/2023 07:43,01-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
19bd227b-85c9-4f05-86a2-ea3f6cac2943,Inbound,Returns,Reverse Pickup Enquiry,,6c772b3d-8219-4dbb-b915-433b059e5997,15/07/2023 21:55,31/07/2023 15:39,02/08/2023 13:25,02-Aug-23,HYDERABAD,Electronics,86990,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
41bc2dfd-811a-4773-960d-a88e56d53a05,Inbound,Order Related,Order status enquiry,thank you,2a71b32c-ea32-4307-95fa-873ac5c21fa5,,01/08/2023 17:47,01/08/2023 18:41,01-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
ebd68bae-d7e3-4cd2-bc17-1f945d4812f2,Inbound,Feedback,UnProfessional Behaviour,,4a9ad445-d286-4536-8a66-cb925ade63fd,14/07/2023 20:18,02/08/2023 14:43,02/08/2023 14:47,02-Aug-23,AHMEDABAD,Books & General merchandise,235,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
105d2c9c-0c26-4b58-ba7e-435592fff38d,Inbound,Returns,Reverse Pickup Enquiry,,624366ed-9b9e-4c37-a6b3-f5519f166a1e,22/07/2023 10:41,01/08/2023 12:26,01/08/2023 12:32,01-Aug-23,ALLAHABAD,Books & General merchandise,1649,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
2155febc-a230-479d-906b-7d83ff080a42,Inbound,Product Queries,Product Specific Information,,1fb851d4-4270-4048-acca-3c2e349e239d,,01/08/2023 06:33,01/08/2023 06:42,01-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,1
2cc527f8-a312-4458-aa33-e93e60cd8209,Inbound,Shopzilla Related,Shopzila Premium Related,,7020bd3a-c423-461b-8a48-f722ac7a93ef,,01/08/2023 17:54,01/08/2023 18:10,01-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
5e40d7f2-962a-4bc3-b8c0-6cc36830250a,Inbound,Returns,Return request,Very good costomer care,637282a8-870c-4839-ad5d-f77714d7f9c4,,01/08/2023 20:26,01/08/2023 20:29,01-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
81d5db83-eb4c-4394-8b38-7b767570b3e4,Inbound,Order Related,Installation/demo,Sir my watch doesn't show any activity on screen,82746df7-0c6a-4b0b-8425-63570084f9f9,13/06/2023 22:28,01/08/2023 09:02,01/08/2023 09:09,01-Aug-23,KOTA,Electronics,1199,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
5f1b9c9d-23ba-48b3-ad40-97e2ecf13e94,Inbound,Returns,Reverse Pickup Enquiry,,9be3958a-ec94-4d3f-ac2e-1be7bb811fcb,,01/08/2023 16:15,01/08/2023 17:12,01-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
46841c2d-675c-4292-80d7-5a1bf4aac7cd,Email,Order Related,Delayed,,92793b20-4c71-47b2-864c-77afba4ce41f,,01/08/2023 19:21,01/08/2023 19:29,01-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
bcc7362f-6fac-41fc-980c-eedbadeb66d6,Outcall,Cancellation,Return cancellation,,67d12cab-57ea-4b57-8f94-cc18718d2947,,02/08/2023 18:53,02/08/2023 18:58,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
e4a1ab30-c883-499d-8d0b-f4807a89d445,Inbound,Returns,Return request,,91fa3d16-2542-47df-b7ce-f9a181a04aee,,01/08/2023 09:30,01/08/2023 09:32,01-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
7ddf1475-b7fb-477e-8878-4d8f9972a5f2,Inbound,Returns,Reverse Pickup Enquiry,???-??? galtiyan karo Uske Bad review chahie Tumko,782f4b58-351a-468f-94b1-0eb7f26f6076,,01/08/2023 19:51,02/08/2023 13:27,02-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
e34fd367-5391-4198-b39c-7ebda68529dd,Inbound,Order Related,Seller Cancelled Order,,3e837609-91ed-4f41-9c50-878c984f03bc,,01/08/2023 20:36,01/08/2023 20:37,01-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
bf163a22-2bfe-404d-9934-05d0ea6d908d,Email,Cancellation,Not Needed,Agent disconnected call on enquiring about escalation process,048700d9-05a6-4698-95c1-40798b9f89b4,18/07/2023 15:19,02/08/2023 12:26,02/08/2023 13:05,02-Aug-23,CHENNAI,Mobile,49999,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
66acc6a3-4894-4cc5-ae94-26bf49871017,Inbound,Order Related,Delayed,,4ea0d63d-326c-4876-aa77-78ffb15c1dc9,23/07/2023 12:10,02/08/2023 16:19,02/08/2023 16:26,02-Aug-23,DURG,LifeStyle,249,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
309b702b-dedd-4373-ac9a-cf7bb259efdd,Inbound,Order Related,General Enquiry,,25b8a80f-d38b-49e6-9b7f-314d1e17af1c,,01/08/2023 06:58,01/08/2023 07:26,01-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,1
91318f89-ca8d-4913-8878-5947e57d0cbc,Inbound,Returns,Fraudulent User,,cda68d25-e940-4ea1-b735-73c5c3f4c84d,,01/08/2023 19:51,01/08/2023 19:52,01-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
7f83f247-5221-4eef-9473-db0ee469c65f,Inbound,Refund Related,Refund Enquiry,Where my refund amount,357879f4-dadc-4756-90c2-3b40e38d0d26,,01/08/2023 21:01,01/08/2023 21:40,01-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,1
916d5ffc-5037-4909-ae4e-b7dca45183ca,Inbound,Returns,Reverse Pickup Enquiry,"It was all cool ?? the raw bananas (1kg) that i received are almost ripe now, and not fit to be made into a curry.. so, i had raised a return request for that, as i didn't notice it during the delivery.. the customer support executive was really helpful, as I wanted to know when they'd come back for the pickup.. but I was told that there won't be a pickup as they'll only refund the amount.. but you may please take the product back, as it's not needed ?? thank you so much for the swift response!",23ebf0e0-786c-46d7-9554-ff67efd33451,,02/08/2023 10:10,02/08/2023 17:07,02-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b9b0be10-12dd-4282-824f-d87b023307ff,Inbound,Cancellation,Not Needed,,17053670-1909-4e8a-8211-db1216533ca3,,02/08/2023 16:02,02/08/2023 16:05,02-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
13a40f52-4c26-4666-8dcb-74387432c650,Inbound,Returns,Return request,,53d65491-ad4d-4bcd-81c5-eff114386c94,24/07/2023 14:54,01/08/2023 11:24,01/08/2023 11:31,01-Aug-23,HAMIRPUR,LifeStyle,469,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
3b339493-cf36-48e4-9db1-e17a0dd230b0,Inbound,Order Related,Order status enquiry,Very nice talking ,bee34a81-50f9-42ef-904a-367dbfa3a6a6,,01/08/2023 20:01,01/08/2023 20:02,01-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
1771855c-b0ad-4c25-8a6a-b333ea870356,Inbound,Order Related,Delayed,Thanks for costomar service ,4d61990e-001e-4338-90f1-944209f7dff0,,02/08/2023 12:50,02/08/2023 12:54,02-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
7e7f81d7-360e-45ef-9f58-1c330520ecf9,Inbound,Order Related,Seller Cancelled Order,,7b2642aa-8692-4ed4-803d-795754cbfdee,,02/08/2023 16:04,02/08/2023 21:46,02-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
35f3e252-e640-4814-9e22-829e92bb5e5c,Inbound,Returns,Damaged,,5b2fd861-fe2d-4910-868b-08463804e449,,02/08/2023 17:30,02/08/2023 22:57,02-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
b016c7fb-0b17-45f5-86a4-44bbcef7d098,Inbound,Order Related,Seller Cancelled Order,,2ca081f9-0176-451a-b83b-fbdb9fa268e0,,02/08/2023 21:32,02/08/2023 21:39,02-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
7c4e87d5-e21f-4eae-b41f-cd2110f90815,Inbound,Product Queries,Product Specific Information,,6ef29ec6-ae24-4df0-9a59-32f8644629e3,,01/08/2023 10:37,01/08/2023 12:48,01-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
b2d41c35-331d-4f73-a723-60c54ae861ea,Inbound,Returns,Reverse Pickup Enquiry,,1292fa94-002b-4206-8f60-8ef86a94836a,,01/08/2023 17:02,01/08/2023 17:07,01-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
3ed4e5e2-d934-495b-b123-ddfe6f9300c6,Inbound,Refund Related,Refund Enquiry,,a0a952e7-5607-4e19-beb4-830640f57f69,,01/08/2023 18:56,01/08/2023 18:59,01-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,3
bb5f5c68-395b-4a80-bf7f-3c07d67873ab,Inbound,Returns,Return request,,97d3be94-9514-419b-8e2f-f6c82757a544,,01/08/2023 20:18,01/08/2023 20:59,01-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
8075a24f-2726-4ab2-8a78-5fe4fbd35a1c,Inbound,Refund Related,Refund Related Issues,,a72b10e0-9845-495e-9702-cf3f61520766,,01/08/2023 20:57,01/08/2023 20:59,01-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
39f37ea9-0e34-4fe8-a9ec-c2958b1a008d,Inbound,Order Related,Delayed,,778a2a4d-d66c-42e9-adff-c294f8a3ef84,,02/08/2023 19:15,02/08/2023 19:17,02-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
1f466510-d9f1-4c27-bf60-cd5a240d5ac2,Outcall,Returns,Return request,,07270b88-1487-4666-be42-584aceced0df,,02/08/2023 23:36,02/08/2023 23:45,02-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d3b4e6f7-a544-491e-b2f8-8fd55bc779bc,Inbound,Order Related,Delayed,,8fd7419b-0c64-42c1-bbdd-cbcc5ac59100,22/07/2023 11:17,01/08/2023 07:47,01/08/2023 07:49,01-Aug-23,CHHATARPUR,Mobile,18999,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
cb80db29-c3e6-4a2e-8c42-c45b6ff79dd7,Outcall,Cancellation,Not Needed,Poor seevices ,ab1a64b3-9bfa-4bed-b004-4b5ebd76948c,07/07/2023 03:28,02/08/2023 00:11,02/08/2023 00:24,02-Aug-23,THANE,Books & General merchandise,92,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
696e68d6-942c-4f40-a069-a1e706c73853,Inbound,Cancellation,Not Needed,,3927232f-6c7f-45f7-a1e9-976ad3389794,30/07/2023 15:59,31/07/2023 21:54,02/08/2023 19:48,02-Aug-23,NAGPUR,Mobile,11999,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dfc09f94-eedc-4619-974b-1744fc9bb1c2,Inbound,Cancellation,Not Needed,,e7eec2d5-d352-460c-9797-c2eb6d9bbb63,,01/08/2023 18:55,02/08/2023 02:03,02-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
caabe63e-c6b6-462c-bea1-225f403baaaf,Inbound,Returns,Reverse Pickup Enquiry,Pathetic service ,2734dbc0-5080-4fec-ae02-0a7bc773e1a8,18/07/2023 20:44,31/07/2023 14:55,02/08/2023 23:07,02-Aug-23,AJMER,LifeStyle,299,,Diana Sanchez,William Park,John Smith,0-30,Morning,1
67d1006a-6b76-4789-9268-739a89b79598,Inbound,Order Related,Seller Cancelled Order,,bcbf294c-1a30-48b1-aad6-1a7217ea80dd,27/07/2023 15:42,01/08/2023 00:40,01/08/2023 00:41,01-Aug-23,SHYAMNAGAR,Home,100,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
5cfba969-84e0-423d-bf6c-a04dc334ede2,Inbound,Order Related,General Enquiry,,bed8e1df-dde4-4aad-993b-5cceaaa468b9,,01/08/2023 14:16,01/08/2023 15:54,01-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
cb125389-6051-445d-9de2-fdfe18c2c079,Inbound,Returns,Service Centres Related,,48ded444-2b25-4b8a-8c91-6b00464b901b,01/06/2023 21:18,02/08/2023 14:49,02/08/2023 14:51,02-Aug-23,GANGANAGAR,Electronics,1299,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
0e105820-3f04-4662-87b2-474417fa12aa,Inbound,Order Related,Delayed,Customer care didn't help me and I had tried raise my issue that please deliver item in time but they didn't help even senior executive didn't help me she only says casually that please wait I m waiting for order from 22 of July but right now it is not deliver they are postponding the date of delivery but order has been not deliver.senior offficer has not any knowledge. And she voluntarily not tried to help .this system is very worst,1ea66a01-86a9-4950-8456-bcef4202ad94,22/07/2023 01:48,01/08/2023 14:21,01/08/2023 14:39,01-Aug-23,NAGPUR,Mobile,32999,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
f23dc3f9-4d9c-4ccd-8dda-405950f8fe0e,Inbound,Returns,Reverse Pickup Enquiry,Very good ,0e73f0dd-73cc-461a-b0a1-48b2f8761d1c,17/07/2023 22:51,02/08/2023 17:59,02/08/2023 18:14,02-Aug-23,SONBHADRA,Mobile,13990,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
779175f9-e453-491d-b276-137aaac92602,Inbound,Product Queries,Product Specific Information,My problem not solved ,bdfce232-07d2-4962-8262-e032f9142f26,,31/07/2023 19:06,02/08/2023 22:05,02-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
b5e00ae6-5270-4096-bcd1-523e58fa71af,Inbound,Cancellation,Not Needed,Best communication,70d05412-c2a5-4af1-a39f-88f1d9911235,31/07/2023 19:28,31/07/2023 22:32,01/08/2023 06:58,01-Aug-23,KOLHAPUR,Mobile,14995,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
cf549dfb-23b1-40a3-90b5-bc96cdf4f115,Outcall,Returns,Fraudulent User,,14ffe623-673a-4854-a794-8ed95df50eb8,29/07/2023 02:33,01/08/2023 00:54,01/08/2023 00:55,01-Aug-23,BHUJ,Books & General merchandise,145,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
528ef5c8-f5f7-434b-8b57-1f95b42bc02c,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla services very good,942b7f40-2ac7-4f37-9424-64371d69bc23,,01/08/2023 18:50,01/08/2023 18:55,01-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
65700e54-d654-420c-8eeb-e0ad1d4c8440,Outcall,Order Related,Order status enquiry,Well ok,e5fa4728-5f5f-46fa-84ff-0c99e0d43605,,02/08/2023 10:34,02/08/2023 10:34,02-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
494bcf60-7d31-45e6-b6d6-e0119e63bdf8,Inbound,Order Related,Seller Cancelled Order,You are a cheater company you cancelled my order without my consent and even i have complained against you ,b09b0f68-fec0-4d78-bb96-59329ab9740b,,02/08/2023 21:31,02/08/2023 21:35,02-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
03660dc6-c116-49e7-998c-81b6ce561ea5,Outcall,Order Related,Customer Requested Modifications,,926b98d2-812e-43e6-9108-c6a5dad56564,,01/08/2023 09:42,01/08/2023 10:00,01-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0c14be0f-6770-4444-a5db-eee1ba25ce0e,Inbound,Returns,Reverse Pickup Enquiry,,079ae19c-7df2-41c8-9530-82db00c892e7,,01/08/2023 13:59,01/08/2023 22:16,01-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
0dd495a4-5b0c-4281-bb50-af9d2173c435,Inbound,Returns,Fraudulent User,Thank you so much??? ma'am ?? I like Shopzilla ??,6d158355-d9e0-4586-8bb6-2c7643159fde,,02/08/2023 15:52,02/08/2023 15:56,02-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
cfc8a769-6edd-46fc-ad7d-c6b06e0e6115,Inbound,Refund Related,Refund Enquiry,,c23bc34b-f7cb-4f70-9b01-d745619eac3c,,01/08/2023 22:53,01/08/2023 22:55,01-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
e5ff2afc-2412-4e9c-8a56-fb11c1b7f3cb,Inbound,Feedback,UnProfessional Behaviour,,08314ad5-b7af-484d-8afa-acb05d135e12,,02/08/2023 00:43,02/08/2023 00:51,02-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
ecc12690-e81a-499b-9df7-f4ab339f09e1,Inbound,Returns,Service Centres Related,,ae08b497-0fc1-46b3-8442-507eb10f7147,,02/08/2023 17:48,02/08/2023 17:48,02-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
f7908aa6-7391-4ee5-b086-69fd634a1c67,Inbound,Order Related,Order status enquiry,Good,fe4f9f88-5968-442f-956f-7720f79a6de9,,02/08/2023 18:25,02/08/2023 20:48,02-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0e6a7e76-3b84-427d-9766-d17f9d89c118,Inbound,Returns,Wrong,Please show options on product for Exchange or Refund ,2fbdcbcc-a296-42c6-9bc7-77d7e0b2c1e3,26/07/2023 21:51,02/08/2023 13:59,02/08/2023 14:07,02-Aug-23,DALTONGANJ,Electronics,799,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
8c65d58f-cff9-4a23-9ec6-510cf709602a,Inbound,Returns,Missing,Very good ??  thank you so much ??  I liked it ?? ,3352694d-94a8-47b9-b787-4c632be0392a,,01/08/2023 07:43,01/08/2023 08:13,01-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
841ac6b8-d42a-401e-9aba-2dc0b5d5622b,Inbound,Returns,Return request,,a8ad8226-4fa4-437a-a0c2-9743f7b7e75d,,02/08/2023 13:23,02/08/2023 14:54,02-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
eb68ef06-86c3-4047-a55c-c78a278ecb74,Inbound,Feedback,UnProfessional Behaviour,,915cbd15-7e62-443b-a4b7-9092e7d5f189,,02/08/2023 22:06,02/08/2023 22:09,02-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
47c6058b-f0c8-4db6-bb40-eea1dac16eb7,Inbound,Returns,Missing,First understand our problems,59a7f050-96fa-4ccf-a4af-b4e4d4715c57,15/07/2023 17:32,01/08/2023 11:22,01/08/2023 13:48,01-Aug-23,ADILABAD,Mobile,7299,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
6fbbe529-cc35-4798-95ec-7ab25b04e179,Outcall,Returns,Reverse Pickup Enquiry,Very good conversation.easy to understand and good helpfull.,02065ab8-b678-4955-914d-d10e76422603,,02/08/2023 18:25,02/08/2023 18:30,02-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
a7d6aed1-9d2b-4e31-9623-1003cba79a9e,Outcall,Returns,Reverse Pickup Enquiry,good,80ae7a04-aba6-4603-8012-bbf569e63315,,02/08/2023 23:15,02/08/2023 23:16,02-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
a0f6722d-b5f3-4a20-90fe-2f4216195ede,Inbound,Returns,Reverse Pickup Enquiry,,dc9014c2-bda1-4726-855e-5f1ed6591742,,01/08/2023 08:30,01/08/2023 14:09,01-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fa923443-8091-41f7-b38d-5f5116ec000d,Inbound,Order Related,Invoice request,,e3ce1b43-1735-4f22-8c8f-23c580b60c58,,01/08/2023 11:41,01/08/2023 11:50,01-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
4e9b7997-baeb-4396-8030-087360ffe42a,Inbound,Shopzilla Related,General Enquiry,"I wasnt aware that Shopzilla paylater has a charge for using this facility, This wasnt informed to me before I placed the order. I am not able to pay by clicking the link sent by email too",02597047-abce-410b-b418-fb0a92125e14,,01/08/2023 10:33,01/08/2023 10:39,01-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
6e225a66-80da-46ab-bd97-207b7be7f741,Inbound,Returns,Reverse Pickup Enquiry,,0fb72d3a-4d70-42f7-a0d9-415147b8fd4a,,02/08/2023 12:49,02/08/2023 19:14,02-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
cced648e-0221-4e44-af60-f74129b6d286,Inbound,Order Related,Invoice request,,fe29ee30-1d8e-46d7-ad81-dc7372d4ddd3,,01/08/2023 12:04,01/08/2023 12:06,01-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
280f337a-818f-46b5-acab-f1473d23497a,Inbound,Returns,Reverse Pickup Enquiry,,71610b2b-a966-487d-8a13-7f102d87e15e,,01/08/2023 22:51,02/08/2023 08:38,02-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
1bcb0c7d-c7f2-4351-aa45-793b8bebcd31,Inbound,Returns,Return request,Good ,d4c26c30-99ec-41c6-941f-953de51a0bcd,,01/08/2023 14:30,01/08/2023 14:42,01-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
fe3a866b-e3ae-4d86-afa7-a7b717420163,Inbound,Returns,Return request,,242df594-26df-4e4e-8df4-bce0aac73b2e,,01/08/2023 16:46,01/08/2023 16:51,01-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,4
084dfd5b-bce7-4ec8-9c14-f7ead6cc485b,Inbound,Payments related,Wallet related,Very happy ,09597ad2-27b3-4153-9231-6ccf9099f3ef,,02/08/2023 10:46,02/08/2023 10:47,02-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
4d63c806-035c-46a5-96f8-4bf2c9b2fec5,Inbound,Feedback,UnProfessional Behaviour,Thank you so much,f924eb03-d768-42df-8cea-d07e0a6d9348,25/07/2023 15:59,02/08/2023 11:14,02/08/2023 11:20,02-Aug-23,BUDAUN,Mobile,6299,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
0b403990-e788-4bd9-a5c9-36e249d2e6fb,Email,Order Related,Delayed,Shopzilla chor ha. Ma damage product coustomer ko vagungi.okk chor.,041dc308-3533-4cd7-b2f9-3c42d8b51845,07/07/2023 18:04,31/07/2023 16:17,01/08/2023 03:35,01-Aug-23,HOWRAH,Electronics,1399,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,1
8b051ec6-d739-461c-956e-135d200c7a36,Inbound,Order Related,Delayed,,ca3347bd-90fe-449b-ab42-3f19d996c7c7,23/07/2023 14:54,01/08/2023 23:01,01/08/2023 23:02,01-Aug-23,MAKRANA,Mobile,32999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
f34e9b79-4581-4de5-8937-23cbeeae4507,Inbound,Order Related,Order status enquiry,Information provided by the executive was not correct.,de21747f-c32a-4401-9a49-182002bfa4c7,26/07/2023 16:29,30/07/2023 17:58,01/08/2023 13:04,01-Aug-23,BHOPAL,LifeStyle,499,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,3
15476819-d4be-4eb7-ad5a-091376ed66b3,Inbound,Returns,Reverse Pickup Enquiry,,ff6ef6d6-3aef-4410-b2d3-e8d840598479,,01/08/2023 14:42,01/08/2023 17:06,01-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
942fef2a-a9ed-4aa5-8c34-5e860f14eb70,Inbound,Order Related,Order status enquiry,"My last 3 orders [grocery basket of 13 items, 8 items and 23 items] were canceled by seller. The orders were canceled after several days of waiting. This resulted in anxiety, mental agony and inconvenience. If I order grocery or any item on Shopzilla then its your duty to ensure the delivery. Very disappointed by the cancellation of last three grocery basket. Cancellation of orders doesn't enhance your brand value. I'm writing to request you all to kindly ensure the delivery of grocery basket of 11 items, order on 30th of July 2023.",9c1d36ce-708e-416d-b224-59a343e2badc,,02/08/2023 08:52,02/08/2023 08:52,02-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a8df7ea1-18ad-4598-a518-3756c02ba0d6,Inbound,Order Related,Delayed,"If customer is taking to customer support, he wants to have resolution, always solve his problem don't try to pretend to solve.",fc652a8c-90ac-4d76-a922-94281782baaa,30/07/2023 07:30,31/07/2023 13:58,02/08/2023 06:13,02-Aug-23,NEW DELHI,Books & General merchandise,24,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
e2786974-ddc9-4ebe-81c4-b7dc822f9618,Outcall,Returns,Return request,Excellent solution,4f6a5d15-0180-4807-bcca-2936b7ead01a,,01/08/2023 23:02,01/08/2023 23:05,01-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c3be0f02-d471-432f-96bf-d086ffec5bee,Inbound,Shopzilla Related,General Enquiry,,7ba4b306-941e-4e36-8764-52d4608b2bb8,,02/08/2023 14:33,02/08/2023 19:56,02-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
a0e8b193-3a4a-4068-9f02-77265496b425,Inbound,Returns,Product related Issues,,6f0cbba5-e0c6-411e-a504-3bd20470fd50,,02/08/2023 21:11,02/08/2023 21:11,02-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
48cf7d41-5a4b-4d0d-a300-fa5c017808cd,Inbound,Returns,Reverse Pickup Enquiry,Very better ,c28cb150-7dc2-41b8-832f-af9a467baea6,11/07/2023 11:00,02/08/2023 13:26,02/08/2023 13:27,02-Aug-23,BIKANER,LifeStyle,1249,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
04e91fb1-a07e-45b1-bb0f-b255a6e9b833,Inbound,Order Related,Order status enquiry,,09b70d37-bd15-41e2-a56b-9594bfec4d55,11/07/2023 21:54,01/08/2023 16:19,01/08/2023 16:22,01-Aug-23,ALIGARH,Electronics,899,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
9ca501fb-10d1-409d-a34a-2d85b33e7c33,Inbound,Returns,Fraudulent User,Good ??,85f018e6-7f1a-4ab8-b9a1-b0f8e67c6da1,20/07/2023 17:28,02/08/2023 14:53,02/08/2023 14:56,02-Aug-23,MUMBAI,Electronics,999,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
39c9fb4f-a16b-4c18-ac42-762f7527aebd,Inbound,Returns,Return request,Very good customer care they have tried and made effort to resolve my problem,b343dd86-aee6-486b-9e06-31266d626db0,,01/08/2023 22:47,01/08/2023 22:51,01-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
224be282-0a70-4f49-9b92-12ddf8538ea5,Outcall,Returns,Fraudulent User,,fc54e7e2-bbda-4696-ba90-cf4563e60417,,02/08/2023 16:11,02/08/2023 17:01,02-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a1bb2693-abf0-47f5-9526-3d9ae7055ec5,Inbound,Returns,Return request,,cbdfd8fe-ed85-451f-9dcc-0e6c3531261c,17/07/2023 22:57,01/08/2023 10:58,01/08/2023 13:18,01-Aug-23,DARBHANGA,Electronics,999,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9918645b-f207-4d21-a42b-2a324cc04b1e,Inbound,Order Related,Priority delivery,So good ,03206dce-3dec-423a-ac4a-8a4ea0ca3a83,29/07/2023 20:47,01/08/2023 14:17,01/08/2023 16:57,01-Aug-23,BHOPAL,LifeStyle,1649,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
6c13e6f3-bfed-4e92-9591-bc7ec95aee92,Inbound,Order Related,Installation/demo,Nice ,ebd8d1d7-7013-47c2-b550-24c0e68af334,,01/08/2023 10:44,01/08/2023 10:48,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
c1396397-6d49-41bc-a3c2-e2070519ef94,Inbound,Returns,Wrong,Koi halp nhi ki,8f62f426-14dd-45d0-a362-f86dffc05747,,01/08/2023 16:56,01/08/2023 17:12,01-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
7e117cd2-b57d-43f9-bf1a-6ff74c5233e3,Inbound,Returns,Return request,,77c19a50-50da-44b6-9575-fabed9a6b0e2,,01/08/2023 11:37,01/08/2023 11:39,01-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
0e1024ad-942a-4261-8079-05b457ca63cb,Inbound,Returns,Reverse Pickup Enquiry,,939d3fa2-5216-4d36-ac81-942f4ab75673,,01/08/2023 16:03,01/08/2023 17:09,01-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
6413ec0b-6d9b-4c10-b0f9-728b7169a5ea,Inbound,Returns,Wrong,,b073a996-3ab5-4d63-be20-20296e09eb07,,01/08/2023 20:54,02/08/2023 10:41,02-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
1e04e177-7c53-45c7-8c51-d8dbd472ec6c,Inbound,Order Related,Invoice request,,79d68ed7-dfb2-4d64-b6f5-719336a8906f,,01/08/2023 21:05,01/08/2023 21:46,01-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
f1b917e3-c081-474c-8bf7-f6ebbf274a5c,Inbound,Returns,Reverse Pickup Enquiry,Need impreove language selection option only english and hindi only available Other language not connecting,e8fcddcb-7bc7-40f6-bb71-b16ef1335344,,02/08/2023 16:33,02/08/2023 16:34,02-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
ac4cab89-2088-4393-8af5-0705cf73b7f2,Inbound,Returns,Reverse Pickup Enquiry,,33ccf1e3-1c85-4da2-afab-112a97b14fc0,,01/08/2023 17:22,01/08/2023 17:25,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
905d72f9-4931-4eb2-a7ef-a08a17f6b96f,Outcall,Returns,Return request,Better ,c95916bb-debd-473c-88a6-d68e8fb20a85,,01/08/2023 13:54,01/08/2023 14:38,01-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
b1fd0731-e00b-42fc-b731-ad094004dbc7,Outcall,Shopzilla Related,General Enquiry,,75c61c1a-c81f-43e7-879b-6eff534a6409,,02/08/2023 14:15,02/08/2023 18:10,02-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,1
a28084c5-7094-43d7-b1e8-b60d3b2a7664,Outcall,Returns,Return request,,43a11cef-f592-4cb8-9c42-4185a73ac554,,02/08/2023 17:08,02/08/2023 17:09,02-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
ebff3dde-7520-4bc1-89ce-c4581f82dd99,Inbound,Returns,Reverse Pickup Enquiry,,5a1ed26a-f56b-4b5f-bf61-c0b71b1e3590,,02/08/2023 18:28,02/08/2023 18:29,02-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
8f57ca11-069e-400d-8b6b-38954ec0bf0c,Inbound,Returns,Reverse Pickup Enquiry,,21d6f3d4-1ebc-42b5-be2f-b0fcb89dfd35,,01/08/2023 10:04,01/08/2023 10:13,01-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
6cc91365-0d86-4e39-92f8-25527939f05d,Inbound,Cancellation,Not Needed,,d1bdd91a-6bfc-4792-bacf-d303c2a673b2,,02/08/2023 18:46,02/08/2023 18:50,02-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
66728c36-227c-4e99-bed2-ceb00a4eb941,Inbound,Order Related,Order status enquiry,Best ,a22979f4-c724-4696-aa45-4565db3a208e,26/07/2023 08:05,01/08/2023 09:37,01/08/2023 09:38,01-Aug-23,MUKHED,LifeStyle,2499,,Joseph Smith,William Park,John Smith,31-60,Morning,5
ebf51333-80b7-4e7c-b87b-2df256e54a8a,Inbound,Returns,Reverse Pickup Enquiry,,d948cfd8-c7cd-44c4-969a-c18d11e4cf8b,,01/08/2023 07:29,01/08/2023 07:40,01-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
a8395ec8-e139-46ac-ad32-bf30ca920aa0,Inbound,Shopzilla Related,General Enquiry,Overall good ,e4a26e68-6e0f-4d43-a1a6-f4027343adab,,01/08/2023 09:13,01/08/2023 09:15,01-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
d1d5e71a-50c4-4259-93e0-c8795056cd52,Outcall,Returns,Missing,,e745dffc-d063-4b27-a9d3-6648aa746085,,02/08/2023 09:33,02/08/2023 09:40,02-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
141d21e3-f0a3-4b9e-9d7d-db6e63a5b13f,Inbound,Returns,Return request,,9a0691a6-6b4e-48b4-aee7-9aa5b2443a12,,02/08/2023 21:57,02/08/2023 21:58,02-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
fa6797da-225b-4fcf-bd74-f02e25337582,Inbound,Order Related,Seller Cancelled Order,,9ad2df20-f821-4ab8-9015-1631457da8c2,,02/08/2023 07:14,02/08/2023 08:53,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
035a5f1b-a240-444d-9ce5-0b9c2e59754a,Inbound,Feedback,UnProfessional Behaviour,,ceead2c9-8d21-4fc4-aa42-c843f637fd85,,02/08/2023 08:23,02/08/2023 08:24,02-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
69ed9a5a-e9cc-4eca-8456-bceda10ee01b,Inbound,Returns,Reverse Pickup Enquiry,,60db066d-39db-47a5-9df2-c9d37f9f8470,,02/08/2023 17:12,02/08/2023 17:14,02-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
49490306-d5cf-4df3-b818-6f611dd40711,Outcall,Returns,Fraudulent User,Check the seller time to time that he sends his product and item carefully.,4fe0adc5-dd49-4d7e-acf6-82b4bcc8b85a,,02/08/2023 18:08,02/08/2023 18:48,02-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0bfdb7a3-0e4d-417f-8139-162694b8e7b5,Inbound,Returns,Reverse Pickup Enquiry,,53fc7333-e687-4c94-ae16-ee252f21df38,11/07/2023 18:55,01/08/2023 20:09,02/08/2023 08:12,02-Aug-23,MANGALORE,LifeStyle,299,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
919b60d7-a74c-4122-8ce5-7c532e12a5c7,Outcall,Returns,Reverse Pickup Enquiry,,e1508a4d-fdd5-4dc1-bf2f-c8c39d35c3e8,,02/08/2023 17:57,02/08/2023 18:20,02-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
b8d6a648-4f7f-4cb5-b250-fb370b92fdb4,Inbound,Order Related,Order status enquiry,Product Delivery is too late ??,43b31498-4ccd-4f87-8d49-b44bd3c0310a,28/07/2023 21:37,01/08/2023 15:51,01/08/2023 15:53,01-Aug-23,BISWAN,Mobile,15999,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
cb805be8-d937-454e-824e-7020726108d2,Inbound,Returns,Reverse Pickup Enquiry,,de1c598f-8f01-4eb9-a974-63aa040ae6cc,,02/08/2023 10:04,02/08/2023 10:05,02-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
c4a9a38f-1976-4ce5-b646-d72ce90c790d,Inbound,Returns,Reverse Pickup Enquiry,,32062143-5abc-4178-88d6-bd768a6c403f,,02/08/2023 13:03,02/08/2023 13:33,02-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
3d795a39-feee-4e0f-9ad3-b2e8efe9f46a,Inbound,Returns,Return request,,7c2b94c8-1cab-4e08-97a2-e247b5b11c4a,,02/08/2023 22:23,02/08/2023 22:33,02-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
bff51ea3-35a6-4010-abeb-f5206f4d7dca,Inbound,Order Related,Order status enquiry,Customer support executive was really polite and solved my payment related query asap.I am happy with Shopzilla Customer service ?? ,ddaf32c8-36d7-4e62-a1f0-bb7335f50a72,,01/08/2023 20:58,01/08/2023 21:00,01-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
62f0d054-cd2f-4357-a9c6-a4ac2a3e5130,Inbound,Returns,Reverse Pickup Enquiry,Nice executive officer,3c702d82-95ec-4788-bfbe-1dd7049a711b,,02/08/2023 20:36,02/08/2023 20:39,02-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
5c13040a-b4a9-4eb4-b731-1cfa6f913e7f,Inbound,Order Related,Delayed,,e28b55b5-f6ef-4e91-9c94-c79dc68aebd5,26/07/2023 17:57,02/08/2023 16:46,02/08/2023 16:47,02-Aug-23,HYDERABAD,Home,1999,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,1
0da72506-7074-4fbc-8f23-b520ca84bfc0,Inbound,Returns,Reverse Pickup Enquiry,,7869f713-038c-4f75-bff2-b499205c213d,15/07/2023 16:58,02/08/2023 21:17,02/08/2023 21:21,02-Aug-23,THANE,Home,369,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
b4566696-b235-4105-8ed9-d0ae4c9e7a52,Inbound,Order Related,Order status enquiry,,d8aa2f67-ec79-41f2-b807-caead1df54df,30/07/2023 07:47,31/07/2023 18:38,02/08/2023 15:36,02-Aug-23,BHIWADI,LifeStyle,699,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
ff0cb7f5-7741-43e8-886a-0cd0382f6cb4,Inbound,Order Related,Seller Cancelled Order,My order has been cancelled without informing me..that too is grocery products.. everyone knows how grocery is important in daily household...I will never order from Shopzilla ,d6100e69-5bc3-481a-998a-573f84d62deb,,02/08/2023 00:43,02/08/2023 03:23,02-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
bd241e75-0f26-450f-bdfa-b177d9054fc5,Inbound,Returns,Reverse Pickup Enquiry,,321d65ac-cbc4-4b8b-9f82-7851f5fc154b,,02/08/2023 07:37,02/08/2023 07:38,02-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
a63ea5d6-3ec3-43b3-8617-8cb739469b68,Outcall,Shopzilla Related,Shopzila Premium Related,,1a0d6941-39c6-4a33-a0dc-0570103a81f1,,02/08/2023 11:04,02/08/2023 11:20,02-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
55c2df37-ae85-4c2b-b9ab-35ecc3a93549,Inbound,Returns,Return request,,b11b1b3c-3dcf-4716-aa85-43dcfaa93613,,02/08/2023 15:35,02/08/2023 18:10,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
d7eaa8aa-883b-4a72-bbdb-73ef05171ba9,Inbound,Returns,Reverse Pickup Enquiry,,abab1efc-c0f7-4b80-a082-d007e713f343,,02/08/2023 20:22,02/08/2023 20:24,02-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
41aaa488-1485-4bfe-a8c5-0e58ed51a836,Inbound,Shopzilla Related,Signup Issues,,6a7b69dd-9caf-4fc0-ba50-4896389ed3f5,,01/08/2023 12:33,01/08/2023 12:35,01-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
f9a1de0b-1323-49b7-8ae5-a594ebcca91e,Outcall,Returns,Wrong,,e8a47a8b-419f-4982-9eca-4cc02ac93777,,01/08/2023 15:09,01/08/2023 15:16,01-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
5ff3a588-2a37-4c43-9231-791ce936e8ac,Outcall,Returns,Fraudulent User,,0e4bf1f9-b70c-44c8-b1ec-374b11374a5f,,01/08/2023 21:04,02/08/2023 07:33,02-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
13044042-3cbc-4034-9e07-4441c045ebdf,Outcall,Refund Related,Refund Enquiry,,3b9abb93-dafd-448d-bfb7-ac58f57a7327,,02/08/2023 07:44,02/08/2023 07:46,02-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
ade1094d-6fc3-476d-a638-3ae4747ba108,Inbound,Returns,Reverse Pickup Enquiry,,90999691-0007-418f-aa43-d52d03d93e35,,02/08/2023 18:31,02/08/2023 18:34,02-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
1e419098-b696-4b7e-8f7a-faa8a7a34f05,Inbound,Returns,Wrong,,83958729-fcb9-4e59-ad2a-5677ead2f2ff,,02/08/2023 21:32,02/08/2023 21:35,02-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
521076ef-1903-4e6d-a7e9-eb5864df5200,Inbound,Order Related,Delayed,,5dbace9d-e08f-41e5-ac41-841b5c973bec,,02/08/2023 23:07,02/08/2023 23:17,02-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
00dd413b-d808-4a75-b08b-54e0d298c160,Inbound,Cancellation,Not Needed,Good ,e3464b35-00a9-429a-bc86-8e3080dc6058,20/07/2023 21:36,01/08/2023 14:15,01/08/2023 15:13,01-Aug-23,SASARAM,Mobile,32999,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
82b7597e-30bf-4244-acac-2b3a4d2a83bf,Inbound,Order Related,Delayed,,1ab2a35e-5b59-4536-8e3f-7e3e653e2c41,,02/08/2023 11:38,02/08/2023 15:14,02-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
39200992-05f3-4e4d-b2a5-96c1a4eb227c,Inbound,Returns,Reverse Pickup Enquiry,,e1553549-2ebd-43e9-a339-eb3c90f942f7,,01/08/2023 19:08,01/08/2023 19:10,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
39d1bee9-44e0-4b7d-bb0c-5d812b607fb3,Inbound,Returns,Missing,,e5792d42-0084-47fa-8790-3f39a8b2e4c7,,01/08/2023 19:17,01/08/2023 19:47,01-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
cbec8f35-8c85-4328-97da-7099f4a04440,Outcall,Product Queries,Product Specific Information,,e4ef74d9-3a71-40fd-bd46-c52e44b95d65,,02/08/2023 08:22,02/08/2023 08:24,02-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
41daec9b-eeed-4c0f-b088-6a63b58fbf44,Inbound,Feedback,UnProfessional Behaviour,,b241d810-d680-430f-a78f-51ab2aa83382,,02/08/2023 19:14,02/08/2023 19:48,02-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
12d662ab-7f07-498e-b6e0-c1397275970f,Outcall,Order Related,Order status enquiry,,bc1de800-8e79-440b-9d2d-af6695945a65,,02/08/2023 21:54,02/08/2023 21:56,02-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
7c4bc09b-b49c-464a-bf8a-da6b5d914582,Inbound,Returns,Return request,Very good response customer Care service very good,ceeaf1ff-4e16-4854-a7cf-2a35ba3c1957,,02/08/2023 23:38,02/08/2023 23:49,02-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
72dd769e-3d6c-4a53-9e45-ab2284789dbb,Inbound,Order Related,Delayed,,81e18656-b53a-4102-ba1f-82a02b5e38c7,23/07/2023 19:05,01/08/2023 16:55,01/08/2023 17:02,01-Aug-23,SILVASSA,Mobile,32999,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
4002dc49-f89d-4d41-9a0a-aed7654db1df,Outcall,Returns,Missing,Yes,9c473096-a922-4749-b841-dfd8818fdf40,,01/08/2023 18:30,01/08/2023 18:33,01-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
c5dbc578-b3aa-424e-941f-7a31da19e165,Outcall,Returns,Service Centres Related,,41afa3bd-87b9-4a19-bdbf-f8acc3ff4998,,02/08/2023 17:17,02/08/2023 21:52,02-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
88951b16-fd1f-478d-b610-0f3c427166fa,Inbound,Order Related,Order status enquiry,Now a days some of the items shipping location are not visible ,3247aa24-4e44-4776-a089-962b0d44fbaa,,01/08/2023 14:37,01/08/2023 14:38,01-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
5e4f587a-ac3f-47ed-b8be-2bfc558882e1,Inbound,Refund Related,Refund Enquiry,Nice,9c9d8434-0f56-4f20-8404-a90888da14f2,,01/08/2023 19:45,01/08/2023 22:19,01-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
f5ca772d-2b9b-4fc6-aca6-db346ee57965,Outcall,Returns,Return request,,7636157d-55b0-43b4-b9c9-d1a6b6708218,,02/08/2023 12:50,02/08/2023 12:53,02-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6202f8d9-e8ff-45f0-8e2a-cc08581545de,Inbound,Returns,Return request,Thank u for the service ,8ed17b24-e80f-4d47-8ec9-8f3e70de6404,,02/08/2023 13:46,02/08/2023 15:40,02-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
76668709-d607-40e7-aedf-e4758e200df8,Inbound,Returns,Reverse Pickup Enquiry,First Excutive Provided Details About My order Issue And Raised a complaint ,a6a0620a-ebd1-472e-8f66-08796f3fd0c7,,02/08/2023 17:47,02/08/2023 17:55,02-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
c4eb19ed-3250-4c6b-8296-53219efaee32,Inbound,Order Related,Installation/demo,Not solve my issue,ea3b8110-c646-40cf-a01d-726367e520d2,14/07/2023 17:41,01/08/2023 11:39,01/08/2023 12:17,01-Aug-23,LUDHIANA,Mobile,11999,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,1
d9fceba9-c5e5-4225-a9a3-3f082385ef99,Inbound,Order Related,Customer Requested Modifications,good service,3be4b53e-afd0-45d1-8990-5300dcc614a5,31/07/2023 09:04,01/08/2023 19:58,01/08/2023 20:05,01-Aug-23,PHAGWARA,LifeStyle,359,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
2acc1a55-2647-4f81-a6cc-4845ab60317e,Inbound,Returns,Reverse Pickup Enquiry,,3675e445-fc6b-415a-84d8-cf1d3b1f8a9b,,02/08/2023 11:14,02/08/2023 11:19,02-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
305ac6e4-986b-4d76-bb60-5b7a3a1d05b6,Inbound,Order Related,Installation/demo,I didn't get the contact details in message as I was supposed to get ,992b46e9-68ce-4a31-a796-4e49efe3e025,,02/08/2023 19:31,02/08/2023 19:52,02-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,4
c6e16787-b42e-414f-832f-3587e1284dcd,Inbound,Shopzilla Related,General Enquiry,Very good ,027cee2f-24ea-4d08-a72c-13f53ed966d9,,01/08/2023 09:21,01/08/2023 09:23,01-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
d51685ec-7820-4824-ba0b-52e33fd52a44,Inbound,Offers & Cashback,Other Cashback,,283e8634-4318-4950-9ece-b7233681ee5e,,01/08/2023 12:45,01/08/2023 13:03,01-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
18d4d8d9-eae0-41f4-bc0b-f59e0e6979b9,Inbound,Product Queries,Product Specific Information,She was humble and so polite??,e67f4de9-b78b-42be-a5e5-1277a527372a,,01/08/2023 00:23,01/08/2023 00:25,01-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
c41a709c-8c13-4e45-962b-d4485b29bfa9,Inbound,Returns,Service Centres Related,,c7174903-a8ef-46ad-87e5-f58b157ebc5f,,01/08/2023 14:49,01/08/2023 15:15,01-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
2b46709e-52e4-4a93-b980-48f08e73f2fc,Email,Order Related,Delayed,,4889445a-8f3d-4927-88f9-7a398fb84d99,,02/08/2023 13:07,02/08/2023 13:27,02-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,1
f329e8b3-b532-4ec2-a342-35981398b5f2,Inbound,Returns,Reverse Pickup Enquiry,Goooood,4d113a8e-b655-40f2-a566-7c061f6d4ef7,,02/08/2023 12:59,02/08/2023 13:00,02-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
82a3b6b9-f03a-4838-8130-69790af8e9a2,Inbound,Returns,Reverse Pickup Enquiry,,520fad14-7756-4465-a90d-4f094e0e01b8,,02/08/2023 23:30,02/08/2023 23:31,02-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
c51602d6-e00b-49f6-9653-535c8c88d782,Inbound,Order Related,Delayed,,e47b561a-8aca-4bc7-8113-5b85dbe1763c,18/07/2023 16:25,01/08/2023 11:41,01/08/2023 18:09,01-Aug-23,AHMED NAGAR,Home,4654,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,3
a0bc3003-d2a6-46ab-b233-1ac3b4897633,Inbound,Returns,Reverse Pickup Enquiry,,02f68731-66c7-4fec-be75-3f2f39eaae79,24/07/2023 11:37,01/08/2023 09:03,01/08/2023 09:19,01-Aug-23,AHMEDABAD,Electronics,799,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
79f2782d-c66c-42b9-85a9-ef7794c57d97,Inbound,Product Queries,Product Specific Information,Nothing,16ba6fa1-89da-4247-9c3f-f6bf9743679b,,01/08/2023 08:06,01/08/2023 08:10,01-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
a4d17e12-d1cb-443e-93d2-ab669674a282,Inbound,Returns,Reverse Pickup Enquiry,,3b84da2a-5c6f-41e0-834f-0a75665ffc54,,02/08/2023 23:47,02/08/2023 23:51,02-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,4
ca66d296-302e-4eca-9429-a400ee377100,Inbound,Payments related,Online Payment Issues,My Problem is Not Resolved But we've got it right,5d133be5-7c9d-4ae0-8173-825780ce7900,,02/08/2023 16:58,02/08/2023 17:24,02-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
469b8cfc-e1c8-4d52-8114-6cf57d5cf127,Inbound,Returns,Reverse Pickup Enquiry,,a291b192-9d97-421e-b37b-b5e0b95bfcbd,,02/08/2023 16:39,02/08/2023 17:26,02-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
f9e12c68-3cfe-43f8-8f32-acf2f782712a,Inbound,Payments related,Payment related Queries,worst experience with Shopzilla,4e18661f-c28c-4f43-a4f1-d20d0fcaf637,,02/08/2023 19:43,02/08/2023 19:45,02-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
431c223f-6d9f-4d08-a5fb-df02378e6f05,Inbound,Order Related,Installation/demo,Good communication,2bee9311-1794-4b9c-8fc8-f17f01fe071b,,02/08/2023 09:30,02/08/2023 09:34,02-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
b9de4042-2d68-4526-9d14-10c4247ec931,Inbound,Returns,Return request,,3dda0fc9-2415-4c96-8445-d5da115b87a6,,02/08/2023 17:11,02/08/2023 17:22,02-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,4
1920057a-3810-493f-af08-97ca4727744d,Inbound,Returns,Reverse Pickup Enquiry,Good ,01616287-cbc0-4b3d-ba3c-98f0c50a6112,,02/08/2023 20:55,02/08/2023 21:06,02-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
008c18c6-8c84-4bc2-907f-66c4f0e3d82e,Inbound,Order Related,Delayed,,0e8baaa4-81fb-4519-8f3a-cdc6316b27e0,,01/08/2023 21:30,01/08/2023 21:48,01-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
c109ca74-2e2c-4374-a105-860a97813cd4,Inbound,Order Related,Delayed,,a1f3d7c8-f7d2-42e3-aa45-c8bff739f135,21/07/2023 12:34,01/08/2023 11:42,01/08/2023 11:46,01-Aug-23,THANE,Home Appliences,15999,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
3c17432c-8bb4-4399-9ad1-cdcbae982554,Inbound,Payments related,Online Payment Issues,Good service ??,7f943cf8-6720-4a87-9f31-96c17d76816b,,01/08/2023 08:50,01/08/2023 09:30,01-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
960793d9-6c08-4f62-a3f5-abdec3d1de13,Inbound,Refund Related,Refund Related Issues,Please also create a platform so that we can easily send the damaged products images and videos to the seller. So that he will not repeat again to anyone ,62e038c8-2d09-4b79-ae41-e42381bf3b2b,,01/08/2023 10:05,01/08/2023 10:18,01-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
4bc15f89-20d3-4c88-af62-65fa9a64be28,Inbound,Returns,Reverse Pickup Enquiry,,8f2fb9d2-6095-46c0-9f0f-e0fffdc95fc3,,01/08/2023 11:49,01/08/2023 11:50,01-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
b3b7b5fe-8d75-48bc-bca8-9160c194ffd8,Outcall,Returns,Reverse Pickup Enquiry,"Provide solution immediately, ",933ca263-147e-46d4-aa20-43c3ed68e315,,01/08/2023 13:08,01/08/2023 15:37,01-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
198f80c7-8207-46ae-b473-e73af1015775,Inbound,Order Related,Order status enquiry,,51aa60e5-c1b6-49cf-89d1-2cf41a78ad0d,,01/08/2023 18:10,01/08/2023 18:53,01-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
3094ef63-56c3-4117-8616-f472cc569cbf,Inbound,Returns,Reverse Pickup Enquiry,executive was rude to me. it's very disappointing.,7371a06f-3df3-40c0-ac11-3f19b590c46a,,01/08/2023 13:52,01/08/2023 13:53,01-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
51d7f523-0f06-45e0-b840-51eae99e13a6,Inbound,Order Related,Delayed,,b428b7f3-7a4d-4aab-b6b1-4ccba77c8570,26/07/2023 07:49,02/08/2023 22:23,02/08/2023 22:45,02-Aug-23,PUNE,Mobile,15999,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
1ff7e958-80e0-497b-ab01-f39ec5f4d97d,Inbound,Order Related,Order status enquiry,,e5e5987f-81dc-4d3d-a29e-72bee50ae959,31/07/2023 12:23,01/08/2023 00:53,01/08/2023 00:55,01-Aug-23,SANDILA,Home Appliences,37999,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
be5e92d5-6e5d-4f64-a9fb-4860ebe9665b,Inbound,Returns,Exchange / Replacement,,4a37d25a-6a0f-4e35-947f-cb68c0264bb0,,01/08/2023 11:26,01/08/2023 11:28,01-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
ed8331d4-c398-42e1-b881-98391ab9d8ee,Outcall,Refund Related,Refund Related Issues,,a17e0072-d97b-4775-a643-41f3741742e8,,01/08/2023 12:53,01/08/2023 15:30,01-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
44608c20-3478-45ec-aa61-fda63b1803cd,Inbound,Returns,Missing,,e5b336b6-c15b-4d2f-9e6a-75eb300567fa,,02/08/2023 13:12,02/08/2023 13:17,02-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
018d19fa-7e6f-4aaf-98c5-6f05d1ceedf6,Inbound,Order Related,General Enquiry,"Faltu sarvice, no customer satisfaction at all, do care about customer once product is worng delivered ",6da665b5-5c30-41ff-b8ef-fc767a3017a6,20/07/2023 15:39,01/08/2023 15:05,01/08/2023 15:10,01-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,699,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
55fc3332-1c68-4799-90d3-397f0d8fce73,Inbound,Returns,Fraudulent User,,b6703711-6b6c-4b25-8051-a2df0103eec4,15/07/2023 21:21,01/08/2023 16:21,01/08/2023 16:21,01-Aug-23,JODHPUR,Furniture,8856,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
bb730cb2-a928-405d-a516-88f9e513ec6a,Inbound,Returns,Return request,,8833918a-0a67-42e5-8fd9-088d92c9a3b7,,01/08/2023 12:21,01/08/2023 13:23,01-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
86848e18-f780-4d0a-b885-759efff735fc,Inbound,Returns,Reverse Pickup Enquiry,,b5284958-709b-4c33-9bc8-81ea1572c984,,01/08/2023 18:51,01/08/2023 19:09,01-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
fc274738-544f-4aab-bd08-423802343a92,Inbound,Returns,Fraudulent User,,54e7d4da-af3c-4486-a409-ac6051c94592,,01/08/2023 20:23,01/08/2023 20:24,01-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
fdd1457b-2104-4ea4-91a2-e21842bbe2bd,Inbound,Order Related,Seller Cancelled Order,,94670cfd-c99f-4fd1-be25-19fedffaf1e5,,02/08/2023 22:25,02/08/2023 22:48,02-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
354e06e7-8089-4f06-906f-39d3d1d25f68,Outcall,Returns,Reverse Pickup Enquiry,,023f64eb-1d7d-44d6-af9d-601c8f932767,07/07/2023 20:14,02/08/2023 07:21,02/08/2023 07:23,02-Aug-23,OSMANABAD,LifeStyle,760,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
0c2a93a6-3c1e-4339-aeba-55c717dbc9ff,Inbound,Order Related,Delayed,,36a518d4-7b42-4923-b88c-f1ffadb4207b,27/07/2023 20:22,01/08/2023 12:38,01/08/2023 12:40,01-Aug-23,AHMEDABAD,LifeStyle,4717,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
57bd9813-5ff8-442e-ac44-befa3c0c2160,Outcall,Product Queries,Product Specific Information,Otherwise good ,effd7665-e196-4098-9332-63ca8ada2b3a,,01/08/2023 18:28,01/08/2023 18:30,01-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
ff994dda-d428-4ed6-82c7-9c2a4b160e64,Inbound,Returns,Reverse Pickup Enquiry,,2ef4e05e-4c4d-40b7-abb2-08f4692c3d53,,01/08/2023 22:21,01/08/2023 22:24,01-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,3
f1611654-7ecc-408c-b8a1-6caf5c72ab5c,Inbound,Order Related,Customer Requested Modifications,,fa8b2724-4ca8-4d0b-aece-1acb28af81b6,,02/08/2023 00:42,02/08/2023 00:57,02-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
7a60075c-e573-403d-8030-fb283077d0f8,Inbound,Returns,Reverse Pickup Enquiry,,dc91c0cf-cf64-41c2-b22c-3fc27882a404,,01/08/2023 14:17,01/08/2023 14:29,01-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,3
513fe6c5-27f9-41c1-bd92-3188206eb847,Outcall,Returns,Fraudulent User,,50371acd-16b0-4ff8-85a2-e73a38e59145,,02/08/2023 17:25,02/08/2023 17:29,02-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
f15411a2-2120-4924-a693-48beb3c49027,Inbound,Order Related,Installation/demo,,117996be-dd84-4986-aa8d-1002f48ef68a,,02/08/2023 17:11,02/08/2023 17:21,02-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
2a2614ed-5d8c-49a4-9b25-7de0c25a932c,Inbound,Order Related,Unable to track,Please improve in return request please update in picture return request main,7b1d5ff6-45a0-4182-ae8f-9cf0713e675c,,02/08/2023 18:55,02/08/2023 18:57,02-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
b7182937-4350-4cb2-b3ab-ce2eea77682b,Inbound,Order Related,Delayed,,055623d4-7eda-440b-a7f1-19d52e3d6223,,02/08/2023 20:20,02/08/2023 20:23,02-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
c3608d61-bccb-4dec-bb2e-904af3899163,Inbound,Payments related,Payment related Queries,,43ea1d28-0012-4644-8fe4-87fc83aeffbd,,02/08/2023 22:55,02/08/2023 23:10,02-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
39ab5d45-22eb-4188-91b6-c0520d3e9ad9,Inbound,Payments related,Online Payment Issues,,a928d9a9-29f7-4147-b503-3df407f0ab20,,02/08/2023 22:59,02/08/2023 23:00,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
071b4375-f7ba-4a10-96b6-3fa21588b391,Inbound,Order Related,Delayed,,87bfb739-876d-4dc5-9152-19655e9aabb5,,01/08/2023 16:59,01/08/2023 17:02,01-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
b1481416-5f1c-4a37-9ac5-3f86c1c9d73a,Inbound,Order Related,Customer Requested Modifications,,dcb9b04b-e311-4bf0-af1e-ae56fc3ac92c,,01/08/2023 17:31,01/08/2023 17:32,01-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
4c5eb14f-7939-4217-a5fa-b00fbf6dc16c,Inbound,Shopzilla Related,General Enquiry,,4020e158-efa9-4d3e-afa6-4da7131c8ba0,,02/08/2023 15:35,02/08/2023 15:41,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
2aa42fe4-75fd-466a-85c6-e13bb88dbae3,Inbound,Shopzilla Related,General Enquiry,Good information from Shopzilla customer service.Thank you ,29cb6237-9ae0-4295-bfc6-9fa6fe1c9500,,02/08/2023 16:43,02/08/2023 16:46,02-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
271ad881-4317-4034-b0c1-0bf7204fff35,Outcall,Returns,Wrong,,ab41a85f-2e9b-4d45-a854-33b041c4d515,,01/08/2023 11:46,02/08/2023 06:19,02-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
9a089ce0-5ad4-45a6-8ad3-49670b7be66d,Inbound,Returns,Missing,Nice ,33070b37-6bbf-49d3-b97b-e6c10784d207,,01/08/2023 13:19,01/08/2023 13:29,01-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
9566fdfc-f07c-4d81-98ef-8fe22894e7ce,Inbound,Feedback,UnProfessional Behaviour,no,6d9ca5f0-cb5d-4c75-a759-c9e9700e03e0,,01/08/2023 21:47,01/08/2023 23:16,01-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
f782ec82-0709-42bd-bddf-05e9ddf2dae1,Inbound,Returns,Reverse Pickup Enquiry,Please solve my problem first,ff70388f-864e-4281-85f3-855d5db75d38,,02/08/2023 13:58,02/08/2023 14:11,02-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
7c98851c-69fa-4bad-8f34-8ca81511da41,Inbound,Order Related,Delayed,Ask da to make calls before delivering ,92ccb5b2-bef0-4bd2-9e67-3be1e9edf82a,,02/08/2023 22:58,02/08/2023 23:01,02-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
6e7be8db-09e8-46fa-a2c3-a7ba3755634a,Outcall,Returns,Reverse Pickup Enquiry,Not happy with the resolution provided ,830dae54-7a5d-4dbf-b773-641f1f892186,14/07/2023 18:17,01/08/2023 10:15,02/08/2023 07:43,02-Aug-23,UDAIPUR,Books & General merchandise,180,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
7bdc96fb-8a69-4cf8-a9eb-25f8ff4a88e4,Outcall,Order Related,General Enquiry,No comments ,dc72e827-74bc-42d1-9708-31dd9e728204,,01/08/2023 09:10,01/08/2023 09:17,01-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
c93bffa6-0f8b-4618-aa78-7e58490a69a0,Email,Returns,Reverse Pickup Enquiry,Hope issue will be solve as soon as possible ???? thankyou ,2fab4bd4-7912-4f74-9b25-9d1c9eedc285,26/07/2023 02:01,01/08/2023 12:58,01/08/2023 13:02,01-Aug-23,SINGTAM,LifeStyle,599,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
5ec79e5b-4ea3-4ddc-8f30-3effb79ab60a,Inbound,Returns,Reverse Pickup Enquiry,Check your delivery partner first he always makes fool to customers never come for pick up on time and no resolution for any query. ,3b5d718c-f7db-4911-aa04-b306d4e6951d,08/07/2023 13:57,31/07/2023 22:17,01/08/2023 06:26,01-Aug-23,SAWER,Home,581,,Ashley Yu,William Park,John Smith,61-90,Evening,1
ee814821-68f6-4386-8eb9-7446820c326b,Inbound,Returns,Reverse Pickup Enquiry,Good,0da2134d-c661-4df5-8f49-6c8b3ffa3597,,01/08/2023 08:27,01/08/2023 08:31,01-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
abd42812-3bb8-417d-822d-fc0f948e67cf,Inbound,Order Related,Delayed,,497e4dd2-1f9c-4f71-96be-c7246dede9ca,,01/08/2023 22:48,01/08/2023 22:49,01-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
c70de986-5c76-4ed7-9451-295ff1c99f42,Inbound,Returns,Return request,Negligence by the vendor gives your company a bad reputation Hope this is taken into consideration and my problem is resolved soon,b0f0c892-0193-4d24-b95f-e912641598be,,01/08/2023 17:56,01/08/2023 19:25,01-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
588a2268-51f3-4ee7-aff0-39effd2ccc34,Inbound,Returns,Reverse Pickup Enquiry,,fd2eb432-86d5-438b-acee-0aa0d2a1ad44,,01/08/2023 19:49,01/08/2023 19:51,01-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
948a7387-fc81-4ef6-aa8a-94897c06095e,Inbound,Returns,Reverse Pickup Enquiry,"I ordered A Mixture,There are three jars in it, out of which the cap of one jar is not fitted with rubber, due to which it is not able to fit properly in the jar. But Shopzilla don't any help regarding my product ",93ec7ff8-1cad-4d7f-82a9-c709b15c785f,,02/08/2023 20:13,02/08/2023 20:25,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
689ed0ad-0539-4e47-abb2-f65889e6e59b,Inbound,Refund Related,Refund Enquiry,,8c8099b1-3f35-4ca3-9f2c-534f1b029d76,26/07/2023 14:48,01/08/2023 17:20,01/08/2023 17:23,01-Aug-23,PUNE,Home,3019,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
89a9c91b-c2b6-4bb5-a0b4-d3267a41be44,Inbound,Refund Related,Refund Enquiry,,2842bf59-d027-4720-a708-e265a2f70221,24/07/2023 01:46,02/08/2023 11:57,02/08/2023 12:06,02-Aug-23,HOWRAH,Electronics,699,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
37194c2f-23ba-4b32-af25-576e718fcf65,Outcall,Refund Related,Refund Enquiry,,f67f37ab-3ddc-42c2-bd70-2a083740dddb,,01/08/2023 18:00,01/08/2023 18:04,01-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,1
04a5eac6-b702-4066-8265-061b2feaab3c,Inbound,Returns,Return request,,e0a7d469-2475-4752-a032-c02c5fdd6503,,01/08/2023 19:41,01/08/2023 20:55,01-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
0254b9a3-76e7-4b2e-a631-8814ae7045f7,Inbound,Order Related,Order status enquiry,,0aef1d99-c7eb-48e3-92e0-508f041a36aa,,01/08/2023 23:12,01/08/2023 23:17,01-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
86a5723a-3115-4e46-824e-68436150f0ce,Inbound,Returns,Reverse Pickup Enquiry,,f40f0557-c838-4522-9ee0-0b34e435e10e,,02/08/2023 13:49,02/08/2023 15:22,02-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
9ff3f925-18ca-47a3-ac28-ac87b9475067,Inbound,Order Related,Invoice request,Product quality check before delivery ,95ef3c4b-1ac2-4e04-9fbc-c6aa5017642f,,02/08/2023 15:02,02/08/2023 15:06,02-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
f1447689-536e-4fc6-845d-8cdc666f83b5,Outcall,Refund Related,Refund Enquiry,,20a479ee-8783-491a-865d-fa982a6f510f,,02/08/2023 16:27,02/08/2023 16:30,02-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
e41de120-f22e-49ce-8c8b-fb5535325916,Inbound,Cancellation,Not Needed,Good,c8ad3bc8-6073-4494-a6a6-70c3b5736e2a,28/07/2023 10:25,02/08/2023 22:11,02/08/2023 22:14,02-Aug-23,RANAGHAT,Furniture,1349,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,4
96643d3d-0ed0-4641-974b-ed0d2ae45338,Inbound,Returns,Reverse Pickup Enquiry,,fc896b20-c4f1-4d19-ae24-4dcc04d354f7,26/07/2023 16:57,02/08/2023 07:10,02/08/2023 07:13,02-Aug-23,BAHRAICH,LifeStyle,299,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
11bd170c-ed60-4c24-8ac0-e18f3b24c9bc,Inbound,Returns,Fraudulent User,The lady perfrctly understood my query and provided with the best available solution to my problem. ,fee2d70b-78f9-4118-8b6d-3b31a9f4cde0,,01/08/2023 22:15,01/08/2023 22:38,01-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
2b6e3e39-bd3e-4fb3-b7e1-285481c98b33,Outcall,Refund Related,Refund Enquiry,,43932c47-446b-41e5-a98c-77cd860ee04f,,02/08/2023 14:51,02/08/2023 14:59,02-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
4483f6ba-9574-4574-b658-c4c5b49dc849,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,bedc2d94-f901-4cfd-9db6-2be6324d89ba,,02/08/2023 15:27,02/08/2023 15:30,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
2bdabe4a-743d-4bd7-ae5f-2d6fdbbd46e4,Outcall,Returns,Reverse Pickup Enquiry,,08907a0e-36b4-41c2-b137-fe684d84e853,,02/08/2023 19:51,02/08/2023 19:52,02-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
3aadb64b-93db-4227-b667-8319400715f8,Inbound,Returns,Return request,,84b6e027-6cec-4913-9e35-33dcbfaaf621,13/06/2023 16:12,01/08/2023 11:33,01/08/2023 12:24,01-Aug-23,KANPUR,Home Appliences,32999,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
2a7d33de-9877-46a4-aca7-1057c176b237,Email,Order Related,Delayed,,a377eb54-4377-4610-8572-673881a27cb3,21/07/2023 06:43,01/08/2023 15:45,01/08/2023 15:50,01-Aug-23,JAIPUR,Books & General merchandise,649,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
842ec982-63a9-4d28-b45a-fd832fbf88af,Outcall,Returns,Reverse Pickup Enquiry,,3e914c23-c2cf-43f9-915a-10701757513b,20/07/2023 13:18,01/08/2023 17:29,01/08/2023 17:53,01-Aug-23,BANGALORE,Electronics,230,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a30229ac-5946-43cd-872a-f086011b401f,Inbound,Returns,Reverse Pickup Enquiry,,87b14282-3be7-43c6-8b38-45a9a9bfeb9e,19/07/2023 17:56,02/08/2023 13:51,02/08/2023 13:52,02-Aug-23,BUDHANA,Books & General merchandise,3499,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
71140232-3840-4cd7-ad0e-95ae22a3b17d,Inbound,Offers & Cashback,Other Cashback,,3deba241-9fb5-415e-8261-f7f4d28ee87a,,01/08/2023 18:02,01/08/2023 22:01,01-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,3
c8814e98-8e3a-4b9a-a67f-f4c573f1e58e,Inbound,Order Related,Order status enquiry,,17146d4a-3167-4970-8b33-e4d885858a4a,,01/08/2023 19:02,01/08/2023 20:59,01-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
9dfcffab-31a1-468e-8a92-75be4a107bac,Inbound,Returns,Return request,,f8a7d5bd-a278-4f26-b9d4-0665c08060c2,,01/08/2023 19:39,01/08/2023 21:43,01-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
87141e57-1916-4ed4-9250-ea0ac60783a0,Outcall,Offers & Cashback,Other Cashback,Good man. Polite in nature. thank you.   man. ,820adae7-89d3-4d13-9c7f-bddce1bfea92,,01/08/2023 21:17,01/08/2023 21:18,01-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
4328e073-6511-407e-932d-17c59e31ff27,Outcall,Returns,Service Centres Related,,b89f7973-66a2-4328-a876-3c15c57f1792,,02/08/2023 14:56,02/08/2023 14:56,02-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
bc4eaf39-9c65-4470-851c-c6c9148f6903,Inbound,Returns,Reverse Pickup Enquiry,,a7f0a5ef-8a67-4355-943c-56daf8c6edad,,02/08/2023 17:20,02/08/2023 17:22,02-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
81f6d98b-e9c5-43ba-9466-5d0768b40cd6,Inbound,Returns,Wrong,,335664ae-d771-4957-a779-c5a858c825a9,,01/08/2023 16:40,01/08/2023 17:12,01-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
9ee80d5b-b78f-487e-922f-7a8d7d3e1a8e,Inbound,Payments related,Wallet related,,a7e1ac66-689b-4dba-8ebc-901c19b2135d,,02/08/2023 15:30,02/08/2023 15:35,02-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
37bb71ae-f084-4205-9946-1b2ec034076c,Outcall,Cancellation,Not Needed,Product achcha nahin lag raha hai,5eba518b-8997-4051-a56a-ccac2acd93f5,,02/08/2023 17:26,02/08/2023 17:26,02-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
f8ee97a3-a3c9-4ddb-83e3-59e09723fa55,Outcall,Payments related,Payment related Queries,,96a1d7bc-23e2-407e-bc27-39d01baec357,,01/08/2023 11:12,01/08/2023 23:31,01-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
fd8b21b9-7b5d-4075-a836-b808c1f1e40f,Inbound,Payments related,Payment related Queries,,961ae6e1-0f4c-44eb-bae6-7464e2294d8f,,01/08/2023 16:01,01/08/2023 16:14,01-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
3b30e5e7-676d-4f95-be0f-bdfa58372fc1,Inbound,Returns,Reverse Pickup Enquiry,,d3b03139-56c6-48fa-8ae5-1f004d1be3d7,,02/08/2023 14:54,02/08/2023 19:59,02-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
92bd8631-c7f1-420f-8579-e8349a5e98ce,Inbound,Order Related,Installation/demo,,c3fbd23c-6d87-4e78-87d2-41da05c35d78,,02/08/2023 17:54,02/08/2023 18:08,02-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
09cd7116-a713-4705-bf01-5c2efbef8aa0,Inbound,Returns,Reverse Pickup Enquiry,Thanks for help,19c1d0a0-cd5b-4058-aa37-ac64caa1b6b0,,02/08/2023 19:37,02/08/2023 19:48,02-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
a82f8e34-6827-413a-9fbc-ed717de6a1ec,Inbound,Returns,Reverse Pickup Enquiry,Not Understanding Properly,fc2b5992-4383-4974-b776-c34fd9a67eb3,24/04/2023 23:11,01/08/2023 20:32,01/08/2023 20:32,01-Aug-23,BANSGAON,Home Appliences,10499,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,1
60bab12f-fa8a-480f-9f13-3f04dc0bf0cc,Inbound,Product Queries,Product Specific Information,,6bd58391-900c-42b6-bbb0-c101b2e11926,,31/07/2023 20:33,01/08/2023 17:58,01-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
d735c70b-2327-4a4c-b324-2edcfb8fe24b,Outcall,Returns,Reverse Pickup Enquiry,,65f3db4d-f5f2-485f-b27f-c2df048ef8c1,,02/08/2023 17:44,02/08/2023 17:47,02-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
ff9fc346-ee41-4e24-b63c-704c17223534,Inbound,Shopzilla Related,General Enquiry,"She is good in reaching the customer and talk politely, she is good person ",450fd5e6-5a83-4ca7-ad84-89c921cbd41f,,01/08/2023 20:17,01/08/2023 20:21,01-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
567b6bd6-feaf-4bf1-8050-c96e9852ad7e,Outcall,Returns,Exchange / Replacement,,2eae44f9-ad2f-4c5a-95e8-88cab611a7d6,,02/08/2023 08:47,02/08/2023 18:48,02-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
d45050a2-d2c4-4daa-a119-057db56be22d,Outcall,Shopzilla Related,General Enquiry,That lady who listen to me is smart and having convincing power wish her best for the future endeavours ,a2ed9947-1d1b-416e-a070-fce3329ad732,,02/08/2023 12:02,02/08/2023 12:14,02-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
e223986b-ab4a-4ba8-980b-f0fa5cf937ca,Inbound,Returns,Reverse Pickup Enquiry,,d0b1440f-c161-4684-80b7-4031e69936a1,,02/08/2023 14:54,02/08/2023 15:07,02-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
95940a66-ad0d-49de-a96f-0ecd0132dab5,Inbound,Returns,Reverse Pickup Enquiry,Very bad behavior and product that I don't expect....,b66f7fc4-6dc6-44ab-83ce-53b6b9608cf5,,01/08/2023 10:37,01/08/2023 12:06,01-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
073a2753-1fa2-4106-acc2-11310bf14cf5,Inbound,Order Related,Order status enquiry,,c1389e25-9478-49db-ad01-4e5dae2ff8ef,,01/08/2023 14:14,01/08/2023 15:05,01-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,4
bb001b6b-c8d5-401a-bfec-65dfd710c2b5,Inbound,Returns,Reverse Pickup Enquiry,,5ec163ff-fdab-446c-8fd8-d234bbd0d3a4,,02/08/2023 11:15,02/08/2023 20:06,02-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,1
f03d44ce-cf0c-48b5-85ce-19741bc1f9ab,Inbound,Returns,Fraudulent User,,8c7d7ff5-f7a6-42b6-ba9e-1279ae8fd333,,01/08/2023 20:41,02/08/2023 10:18,02-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
70efa7af-d444-457e-ab8e-9dfed882dfd7,Outcall,Product Queries,Product Specific Information,,2c2f38e9-e538-4742-ac30-16fec55b94e9,,02/08/2023 09:11,02/08/2023 09:15,02-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
5b3a5e40-a316-4c01-83f3-d8c1c68ac563,Inbound,Returns,Reverse Pickup Enquiry,,47995347-329e-4728-b13c-f835221178fb,26/07/2023 05:59,30/07/2023 19:38,01/08/2023 00:00,01-Aug-23,HYDERABAD,Home,999,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,4
b28e0d45-f4a0-4ddd-be29-3d418fcd4d9f,Inbound,Order Related,Seller Cancelled Order,** off Shopzilla ,466c9d33-b9b0-4e5f-ba5e-001cbb7b9076,27/07/2023 14:14,31/07/2023 12:12,01/08/2023 12:28,01-Aug-23,DEWA,LifeStyle,199,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
5a11ac0c-d3bc-4d6e-95c3-47062f058d65,Outcall,Refund Related,Refund Enquiry,I am disappointed because my refund issue wasn't solved with such responsibility.,0ae6c3d9-f828-4e4e-b4e1-523c7602ad25,,02/08/2023 08:16,02/08/2023 08:29,02-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
e5ae3015-35dc-4daa-b4f5-5c9808a03e79,Inbound,Returns,Reverse Pickup Enquiry,,1a02dbf6-0d13-40a3-8c89-d5df907bf7ff,,01/08/2023 14:08,01/08/2023 14:10,01-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,4
b1a265bf-2002-455d-8a78-d626cdeb6b45,Outcall,App/website,Issues with Shopzilla App,,deeeec5e-ea99-497d-8182-6f12f454ef52,,01/08/2023 16:43,01/08/2023 16:44,01-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
95ed1175-809f-441c-840c-9054d00ce5d9,Outcall,Returns,Reverse Pickup Enquiry,good ,c5be037f-b12e-4c4a-b64a-0c7fee98b075,,02/08/2023 14:36,02/08/2023 15:57,02-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
394de598-ee7e-47ba-a46f-48e9aa34b79b,Outcall,Order Related,Seller Cancelled Order,Very pathetic . Don't buy in Shopzilla,c8f18a4a-a120-4a3b-8a9c-596bb3e8de14,27/07/2023 16:38,01/08/2023 00:00,01/08/2023 00:01,01-Aug-23,MUMBAI,Home,101,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
3a694af3-ee9a-425e-af21-81a9298c6f4e,Inbound,Payments related,Payment related Queries,,8d63c822-96ac-4c91-a5e8-33b6080a79ad,,01/08/2023 09:26,01/08/2023 09:28,01-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
ab24ff69-de7c-476d-b214-b0e40ae24737,Inbound,Returns,Reverse Pickup Enquiry,,434e0025-cc6d-465f-8b79-47eb49415f1e,,01/08/2023 13:42,01/08/2023 20:07,01-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
bbbe3889-3af4-443c-96e5-a8d6df89b542,Inbound,Returns,Return request,,854260fc-1249-410e-9185-2d95f537c781,,02/08/2023 17:51,02/08/2023 17:53,02-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
b1880910-d2e8-45c2-ac5c-afd3a5355f28,Outcall,Payments related,Payment related Queries,Tough to reach you guys for a particular query.,6c03d217-61bd-480e-b496-5095c80cf85a,,01/08/2023 17:08,01/08/2023 18:58,01-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
737e3470-1542-491d-9475-5e809a25f181,Inbound,Returns,Return request,,9c382f13-b5a4-455b-b9f5-c81f1437bd83,,01/08/2023 19:08,01/08/2023 19:12,01-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,4
dd2eb953-ea17-439e-831c-75c8c21cb891,Outcall,Order Related,Order status enquiry,Do yours promise ,ab4d2931-7b65-4457-ab34-fad2d67c2387,,01/08/2023 21:11,01/08/2023 21:13,01-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
6ca30763-c64f-4e18-b101-258dfd7d9b2e,Inbound,Feedback,UnProfessional Behaviour,,95fce945-8c4e-4464-a395-02b42fffbdce,,02/08/2023 11:40,02/08/2023 11:45,02-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
f32e320f-0edf-4414-ad10-6b403ee41e1e,Inbound,Returns,Reverse Pickup Enquiry,,d3b1fdfd-cdfe-47c9-9b9b-a7732edf48b7,,01/08/2023 14:10,01/08/2023 14:11,01-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
41f59667-838e-4494-915f-28211ffdd155,Inbound,Product Queries,Product Specific Information,,ac0d46c8-1633-43ed-b968-2bd2a3988b63,,01/08/2023 16:17,01/08/2023 16:20,01-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
ffcc9b89-9e0c-4e00-913e-1261b51f4c95,Inbound,Order Related,Customer Requested Modifications,,11ff6e86-8fcb-48d3-8fd1-ba53fc90452e,,01/08/2023 22:29,02/08/2023 01:44,02-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
3a605274-9bc9-4e6e-b172-e4c70f1f6e1c,Inbound,Returns,Return request,,acf0c2f5-73a6-44f6-a330-19ee3aa59360,,02/08/2023 18:33,02/08/2023 18:43,02-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4910280a-12fe-4d84-9708-a3b687ba66bb,Inbound,Returns,Exchange / Replacement,Kindly solve my problem ASAP,269e63e4-eb17-4d1a-97dc-324557425c8f,26/07/2023 01:18,02/08/2023 22:22,02/08/2023 22:22,02-Aug-23,RAIGARH,Mobile,23999,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
831f7f16-1361-4db9-a140-c627cc5236ed,Inbound,Returns,Reverse Pickup Enquiry,Good....,9a28b2bc-801a-4057-a7f0-38b4bc531899,,01/08/2023 12:12,01/08/2023 12:21,01-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
c8311766-6163-4f38-a818-22647b1e09da,Inbound,Order Related,Unable to track,,55a120de-e909-461d-bd40-2f5126ee8b8d,,01/08/2023 15:32,01/08/2023 15:34,01-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
4b1a0269-e7d6-40a1-9363-4e33e4b52b92,Inbound,Returns,Reverse Pickup Enquiry,Okay ,8a77b96b-8c68-4b0c-829f-906a605e28e5,,01/08/2023 17:14,01/08/2023 17:15,01-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
9af63a43-de96-4d80-bbd0-004ce977ce2b,Inbound,Returns,Return request,,a9724260-7b6e-486a-9664-f96c047afbc1,,01/08/2023 17:59,02/08/2023 19:15,02-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
91a9251d-df58-48ef-902e-c079d0948e2f,Inbound,Returns,Reverse Pickup Enquiry,,45125124-6eeb-4792-a2a4-b381ecd39040,,01/08/2023 18:30,01/08/2023 20:04,01-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
1ea2ffd4-edf1-4153-b4b9-0a7f33ab207d,Inbound,Product Queries,Product Specific Information,,f733eb88-0cd7-4839-b8c5-befccf961d95,,02/08/2023 08:34,02/08/2023 08:37,02-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e8279428-005c-4b31-897e-27203dec2ff9,Email,Refund Related,Refund Enquiry,Very good,c1abd2af-c340-4783-b1b5-93b305735fdb,,02/08/2023 14:45,02/08/2023 14:46,02-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
7e1f4f44-3732-4dbf-994e-737033f896e7,Inbound,Returns,Reverse Pickup Enquiry,Fantastic and Very good.,65fc9bb3-8892-4afc-946b-9964985f0db3,,02/08/2023 16:45,02/08/2023 16:49,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
e8c06c79-e59f-4ce7-926e-3dbf71b24bed,Email,Shopzilla Related,General Enquiry,,e47113aa-83a4-4ad3-af70-8804210b13c2,,02/08/2023 17:10,02/08/2023 17:18,02-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
1b4fc7e6-730e-47a6-85b7-3f45ce481891,Inbound,Returns,Reverse Pickup Enquiry,,f743c3c2-e0da-4831-a4f5-0f1aee352dd9,28/07/2023 11:06,31/07/2023 20:49,02/08/2023 14:05,02-Aug-23,MEDINIPUR,Books & General merchandise,104,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
b1c6ddd5-ab54-4a1b-be45-3b78f684bc15,Inbound,Returns,Fraudulent User,,55a9427e-e5b7-40ad-b4c9-c955d22ad7cb,30/07/2023 16:53,31/07/2023 21:37,01/08/2023 10:22,01-Aug-23,NEW DELHI,Books & General merchandise,78,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
c50abd0d-dd30-4c0e-a3a3-0079050ebb78,Inbound,Returns,Reverse Pickup Enquiry,,d34f69d7-33bb-44b8-875a-f6d080e3e2e9,,01/08/2023 02:42,01/08/2023 02:44,01-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
120289f2-c36a-499b-ac2b-b7173fdd5f33,Inbound,Order Related,Order status enquiry,H,cfca3210-3acb-49c9-b58c-e9475caba12b,,01/08/2023 16:41,01/08/2023 16:44,01-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
1226281b-75a0-4216-97ef-2a41c21d83dd,Inbound,Returns,Return request,Nice to talk,1135ee0a-84ec-4ebe-b0f1-aad6049e2a65,,01/08/2023 22:07,01/08/2023 23:03,01-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
8f38c6fd-934b-4382-94cc-2b231ac7632f,Inbound,Feedback,UnProfessional Behaviour,,15031ffc-5573-4eaa-975a-de8f2fc2db83,10/07/2023 17:33,01/08/2023 21:30,01/08/2023 21:59,01-Aug-23,BHADRAK,Electronics,1199,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
9d13dfe0-c9ef-45f4-912f-4317d534214a,Inbound,Order Related,Installation/demo,Good ,fb528f48-270c-4c78-bd42-ca5809834770,16/07/2023 23:09,01/08/2023 21:04,01/08/2023 21:08,01-Aug-23,SHAJAPUR,Home Appliences,10990,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
17d3dae5-7f83-493d-ac06-aa085b9f4483,Inbound,Returns,Reverse Pickup Enquiry,,8165e3ff-ebca-42ec-81b1-542ced56adb9,,01/08/2023 13:23,01/08/2023 13:24,01-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
33426dd1-e9cd-4497-9203-e1bb6753e108,Inbound,Returns,Wrong,,0934516b-4a6d-47aa-8063-5ca64133e0b8,,02/08/2023 13:53,02/08/2023 20:35,02-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
e7ba372e-ebe2-4357-9c88-0a0c4acdbab8,Inbound,Shopzilla Related,General Enquiry,Nice,9d66180a-dd67-4471-858d-0312d1070f73,,02/08/2023 19:30,02/08/2023 19:32,02-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e56b8a55-0c7d-464a-bf42-5cbc7b9436ca,Email,Order Related,Delayed,,26797353-7e44-4a0f-a3b7-844bab84f516,22/07/2023 14:41,01/08/2023 17:33,01/08/2023 17:53,01-Aug-23,HYDERABAD,Books & General merchandise,470,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,3
97550765-bb0e-4725-93f9-284a692fbf33,Inbound,Returns,Reverse Pickup Enquiry,,1198044a-7d1f-411a-92f4-64ac9616a7d0,,02/08/2023 16:55,02/08/2023 17:14,02-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
7970145e-64d4-4188-bc55-7c1b89346414,Outcall,Returns,Reverse Pickup Enquiry,My query is still open from 19th July. Please resolve it ASAP.,589313ec-fa70-4189-a47c-533bedcf07a5,16/07/2023 09:53,01/08/2023 15:38,02/08/2023 11:36,02-Aug-23,GHAZIABAD,Books & General merchandise,232,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
1f56ee96-38b9-4cf4-b597-10f4d90cfe6e,Inbound,Returns,Reverse Pickup Enquiry,,7d24cec4-6620-47be-bc55-87094378fa9a,26/07/2023 12:48,30/07/2023 11:45,01/08/2023 10:16,01-Aug-23,NEW DELHI,LifeStyle,779,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
fba82f0f-1ca2-4da8-8db7-edd5a272276e,Inbound,Returns,Service Centres Related,,441539c7-5c72-4a86-b9bf-a342946f61d9,,01/08/2023 04:46,01/08/2023 04:46,01-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
71b3192d-3a93-4218-bb89-64f6d7202612,Inbound,Returns,Reverse Pickup Enquiry,,db8365d6-f84a-40f3-91cb-52701d0b1ede,,01/08/2023 07:46,01/08/2023 15:13,01-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
c2f667f0-53da-4660-9523-29c8db0a1857,Outcall,Offers & Cashback,Affiliate Offers,,52c8e4c6-0b6a-41af-a8ec-9e15f8a63a5c,,01/08/2023 11:51,01/08/2023 21:00,01-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
c0ee8cf6-955b-4dd9-80a9-37aff264a456,Inbound,Order Related,Order status enquiry,,37512074-784e-401a-94b3-6170bc8b6e2f,,01/08/2023 13:45,01/08/2023 13:49,01-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
77deca8e-c087-4fff-9aa9-8a6c7a05fde7,Inbound,Cancellation,Not Needed,,c41491d1-ca72-45e9-ba3a-83ebb5fe2f44,,02/08/2023 18:09,02/08/2023 18:11,02-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
65c36914-653e-4b9d-8a06-221253a3888d,Inbound,Returns,Reverse Pickup Enquiry,Very worst service from Shopzilla ,3f8a647e-7212-4468-b919-4a2e7684afa9,,02/08/2023 17:01,02/08/2023 17:32,02-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
50bc3334-5469-4a84-af32-8ade80b6bda0,Inbound,Refund Related,Refund Enquiry,,040497d3-cd7a-4509-9d7e-52bf083d6ca0,,02/08/2023 19:12,02/08/2023 19:16,02-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
247da391-6f0d-448f-8b2c-a8715112b016,Inbound,Returns,Service Centres Related,,e601e8ef-cbc6-4040-8f10-12578df1953c,,02/08/2023 21:49,02/08/2023 22:04,02-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7f1822b8-f8a7-4231-a2f4-f6332762dee2,Inbound,Cancellation,Not Needed,,8834c09c-5bbd-402f-9787-6ebd13d0b881,26/07/2023 12:07,01/08/2023 12:19,01/08/2023 12:20,01-Aug-23,JHARGRAM,Mobile,9999,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6879f069-3804-4dd7-b8bd-d25bbb209694,Inbound,Refund Related,Refund Enquiry,,64244b30-c24b-44d4-8a9f-2e41f2c933c1,,31/07/2023 17:59,01/08/2023 15:58,01-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
7922d758-eeee-4eb9-97fd-38f976f878f2,Inbound,Order Related,Invoice request,,9ff665fb-9f38-49d3-8464-93528f189aa6,,01/08/2023 10:42,01/08/2023 10:43,01-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ba5a102f-9c5d-4c83-a385-66bc7c4bae77,Inbound,Product Queries,Product Specific Information,,79d593e4-589e-4ece-9c1d-7771f8ad63df,,01/08/2023 23:06,01/08/2023 23:08,01-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
3f5fa016-96c2-4044-bc56-3cbbd7bb3064,Inbound,Order Related,Installation/demo,,acee424e-7b23-4841-9a7d-f3f77996537e,,02/08/2023 12:32,02/08/2023 12:37,02-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
21cdc7cb-ca40-4d39-b7fd-cad1393dcc06,Inbound,Returns,Reverse Pickup Enquiry,My problem not show my problem not solve,bf33fd1b-5deb-4f57-a1f7-fb7a4192452b,24/07/2023 15:21,01/08/2023 07:34,01/08/2023 07:38,01-Aug-23,LOHAGHAT,Mobile,7299,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
cabdb721-bc49-43dc-81af-d46bf72e7cd6,Inbound,Refund Related,Refund Enquiry,,3c2fea64-7bbd-47a8-bd74-13a55ffb7396,29/07/2023 12:17,01/08/2023 15:18,01/08/2023 15:20,01-Aug-23,HYDERABAD,Home Appliences,806,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
73551981-f2e8-45f3-a689-8446c08f401b,Inbound,Refund Related,Refund Enquiry,,c691abf0-cc25-4af1-bd99-9fca82752d22,29/07/2023 20:08,02/08/2023 17:54,02/08/2023 18:00,02-Aug-23,BUXAR,Mobile,7499,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
982eb64a-85b2-4fee-9acb-b99e148505b2,Inbound,Order Related,Order status enquiry,,ffe971b4-cadc-4a4d-a738-fac9b904b9d5,,01/08/2023 12:32,01/08/2023 12:33,01-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
6819fbed-c872-40d5-9530-f36ec42aac2a,Inbound,Order Related,Delayed,,d39268fe-06d6-4e59-a374-bf69d52026dd,,01/08/2023 19:28,01/08/2023 19:44,01-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,1
25b2ed8d-ea83-43eb-ad65-d43a3f22651a,Inbound,Returns,Fraudulent User,,126d6b24-deb0-4be6-9bdf-ce6cc6eb5208,,02/08/2023 14:45,02/08/2023 14:48,02-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
20a9df7b-9d55-4191-a691-16c755d2b24c,Inbound,Returns,Reverse Pickup Enquiry,,1689b259-7971-4d6f-8ddf-7ea5cd6f5bc5,,02/08/2023 17:39,02/08/2023 20:14,02-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
a62f965f-f931-475b-815c-a678e5352357,Inbound,Returns,Reverse Pickup Enquiry,Customer executive talks & behaviour very politely I'm very happy ??,bb34f037-acec-48cd-a6d5-541291beb634,,01/08/2023 11:46,01/08/2023 11:50,01-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ffd44e0b-19bf-4ddf-82c1-ad6d6433301a,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,c357648e-9ac8-4e8e-833c-31cf292ce3ca,,01/08/2023 15:26,01/08/2023 15:27,01-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
46d06fc2-7905-4ffa-8244-ed9fd0d941b2,Inbound,Returns,Reverse Pickup Enquiry,,e11d3792-d88a-4acb-aa0d-bcbbc82c3519,,02/08/2023 16:36,02/08/2023 16:42,02-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,1
2d32675f-a6a5-425d-ba83-93e82584c836,Inbound,Returns,Wrong,,27f4fada-e80e-4b72-b223-24e25d4f1ee9,,01/08/2023 05:42,01/08/2023 13:06,01-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
2a093cff-7011-454e-98e8-168bb4672927,Inbound,Order Related,Invoice request,,524bb79a-dea9-4f77-af3e-afc77bfb8c13,,01/08/2023 12:32,01/08/2023 12:39,01-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
616f3084-42f1-4a7b-912c-d26dda37b5d8,Inbound,Order Related,Order status enquiry,,1477353d-6822-4a53-a173-d346c5ace245,,01/08/2023 20:24,01/08/2023 20:25,01-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
039b502a-0a53-4272-a5e2-488534dcdc46,Outcall,Returns,Return request,poor fraud behaviour products fauty and return as promised purchase time,76061a90-ff20-48ca-a5cc-ad2dbeafb5ac,,02/08/2023 19:34,02/08/2023 19:35,02-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
4a1b5ceb-baef-4fb8-8362-365d1ed69e29,Inbound,Order Related,Seller Cancelled Order,Worst service by Shopzilla ,33db5a89-4a61-4afd-a34c-560cd471970a,,02/08/2023 20:14,02/08/2023 20:16,02-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
421e90c9-8198-4c0e-9778-bc8f5ddf0981,Inbound,Returns,Reverse Pickup Enquiry,Bad service and very bad seller added for selling the product ,b422319f-a702-4763-8897-cac5e81f4251,22/07/2023 00:42,31/07/2023 19:56,01/08/2023 09:13,01-Aug-23,BIHAR SHARIF,Books & General merchandise,399,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
353dafe5-02a7-4e0f-ba53-9f2ef1c1ea40,Inbound,Order Related,Order status enquiry,,f8660418-6f3c-46ab-867b-167d661d9c28,,02/08/2023 17:00,02/08/2023 17:00,02-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,4
97d9e234-5095-4c2d-8a3b-bfd1423f609f,Inbound,Returns,Service Centres Related,,89a2fcb7-9901-4fc1-b5a7-dd2db7a1212c,,02/08/2023 14:14,02/08/2023 14:16,02-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
a5e66ecb-1401-4f5b-90d9-d645188159c8,Inbound,Order Related,Order status enquiry,Good,5782abd6-bf31-409e-9b86-17529f96b9f0,26/07/2023 07:14,01/08/2023 10:31,01/08/2023 16:39,01-Aug-23,ALIGARH,Electronics,1999,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
bc6c0e0b-5916-42f3-9cfb-a228f091d6ba,Email,Order Related,Order status enquiry,,d4a94001-5f43-4606-a8eb-5270e344784b,,02/08/2023 11:59,02/08/2023 12:00,02-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d4261d72-dd06-4f93-bd2b-8bc1f1d2d156,Outcall,Order Related,Invoice request,All good ,9d9689b4-6ab9-4380-9fa3-af82d06526d3,,01/08/2023 12:48,01/08/2023 12:51,01-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
f7f05d20-4a60-408c-b774-266f6f3d1422,Inbound,Returns,Reverse Pickup Enquiry,,ebec6e8f-695c-440f-ae56-b47d3b2ee7e5,,02/08/2023 14:38,02/08/2023 17:31,02-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
63cda95b-f4de-4a3b-8f90-c14ca4343a43,Outcall,Returns,Fraudulent User,,df03a5f0-48b2-4b9c-a6d2-d894e8bf16c2,,02/08/2023 19:04,02/08/2023 19:08,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7c819b5f-7ffd-42ae-a225-9116c7ea8386,Inbound,Returns,Reverse Pickup Enquiry,,aeda564c-4a20-4474-a361-e8b9e3babc17,,02/08/2023 19:17,02/08/2023 19:21,02-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
d8d1b4f1-5a2d-44a0-8e99-ac3f987a25f0,Inbound,Order Related,Priority delivery,,ba175501-6fb2-4559-b929-e8f814331b3c,,01/08/2023 21:33,01/08/2023 22:31,01-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
f68d19b4-3134-4d62-b846-afbdc6636a9e,Outcall,Product Queries,Product Specific Information,,618f71de-2a2e-4793-8257-2b5910c00529,,02/08/2023 11:29,02/08/2023 11:34,02-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
7f9a4fea-5496-44d7-ba4a-6e8f28d4725c,Inbound,Returns,Return request,,d25ae890-2124-46b6-90cf-cc643c1dc478,,02/08/2023 21:35,02/08/2023 21:42,02-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
0028891e-2aa0-491a-9bac-46165a6c2849,Inbound,Returns,Reverse Pickup Enquiry,Should be an option to connect to customer service executive with few clicks only.,965d9b71-d52d-4cbc-8179-93c0bb9aad4c,,02/08/2023 21:19,02/08/2023 21:23,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
efe64389-910c-409f-9465-5bbcd8994471,Inbound,Returns,Reverse Pickup Enquiry,,7c4ab41d-2a24-4af2-b358-ae7eab229c58,,01/08/2023 19:38,01/08/2023 20:11,01-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
c5fec925-3801-43b7-be47-cff9d69bfbfe,Inbound,Returns,Missing,,36a74c71-5876-4baf-9e5f-e9dab438f4d5,,01/08/2023 21:01,02/08/2023 08:39,02-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8b17ed51-399e-4b4c-af2d-c840a712c561,Inbound,Returns,Reverse Pickup Enquiry,,0d65b5df-1663-46bb-bfdd-d72298a01d03,,02/08/2023 07:37,02/08/2023 07:39,02-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
81a66d60-5575-40ff-9dd2-28ac846cbd71,Inbound,Order Related,Order status enquiry,Excellent,4b96516f-dd17-4d12-80d9-6ea68bb56f7f,,02/08/2023 12:25,02/08/2023 15:21,02-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
87d8e955-2996-4e81-a28c-ea58ca1ff3cd,Inbound,Returns,Reverse Pickup Enquiry,Varey good ,7ffe3b40-585f-4826-845d-748c80c34b9b,,02/08/2023 16:58,02/08/2023 17:00,02-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
a13f25b7-48ca-43cc-b27e-51482a59a0fd,Inbound,Shopzilla Related,Signup Issues,,25dcdae8-bb6b-4858-8823-c01047a19a65,,02/08/2023 19:20,02/08/2023 19:43,02-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
54364dce-0aeb-4513-8c39-edc65d7ad4e9,Inbound,Order Related,Delayed,,ed93b25e-5391-4fd3-9aca-c2cd490ae4f1,30/07/2023 18:13,01/08/2023 10:23,01/08/2023 10:24,01-Aug-23,CHENNAI,Mobile,32999,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
77ea8d26-283f-4c47-8969-96e04654d251,Inbound,Order Related,Priority delivery,Thank you so much for understanding my promblem . Thanks to Shopzilla.,73b6842b-6516-4a68-9644-63db557ea426,,01/08/2023 20:15,01/08/2023 20:18,01-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
e3ce295e-98bb-40b2-b504-7d7d52ec4ecc,Inbound,Returns,Reverse Pickup Enquiry,,68e163b6-cec6-4664-bee6-c29c37aa48b6,,02/08/2023 14:54,02/08/2023 17:06,02-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
5713c453-5c65-4a94-ae3b-51bcb1842f21,Inbound,Returns,Reverse Pickup Enquiry,Good ???? ,ba4b6b41-f7f1-497a-b95b-5d68f17a035c,,02/08/2023 18:34,02/08/2023 18:35,02-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,1
904dcba1-a2c9-4cad-837e-4622f0aa7387,Inbound,Returns,Missing,,35b44c96-3ff0-4deb-bd68-6b7690c0109d,20/07/2023 20:57,01/08/2023 16:46,01/08/2023 17:06,01-Aug-23,PURI,LifeStyle,399,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
46df4f75-e6cb-4aeb-9975-e4c4ba001769,Inbound,Order Related,Seller Cancelled Order,Be a little responsible and loyal to  the customers,8f698fbc-3bfb-4a0f-8bbe-b2482e2d866b,,01/08/2023 19:00,01/08/2023 22:00,01-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
e8c665d2-2cc4-451c-85fd-ced21ce84844,Inbound,Order Related,Invoice request,,37e3b1de-de8b-42d4-b3d1-05f0e7bcbbc1,,01/08/2023 19:33,01/08/2023 19:36,01-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
b2f545cd-df41-4505-91b4-77e76025c90c,Outcall,Order Related,Priority delivery,,3215b199-45bc-4deb-b851-636afbfe4449,,02/08/2023 19:18,02/08/2023 19:20,02-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
9c4d8864-36a4-4104-98a2-0b1662d9d654,Outcall,Returns,Return request,,b23c2830-f16a-49b9-aa19-86c56e6a0c55,,02/08/2023 08:52,02/08/2023 09:03,02-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
c78415c3-0aad-47c2-829e-2645b3092639,Email,Refund Related,Refund Related Issues,My order is in cancellation process from more than 20+ I cancelled my order on10th of July it didnt cancelled yet and raised more than 10 tickets but couldn't find the resolution. Try to provide solution not the extended dates. ,047b80e6-9752-4197-bf9d-0260625cfd19,10/07/2023 12:07,31/07/2023 23:30,01/08/2023 09:29,01-Aug-23,LUCKNOW,Home,1599,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
9aa7ce0f-cb59-43cb-8cbc-74e6dd2800db,Inbound,Payments related,Online Payment Issues,,a171b3b8-9ef4-444d-8d28-4a4e75d541d7,,31/07/2023 23:50,02/08/2023 23:06,02-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
4f6c0ec0-6f93-4bb7-b2e8-45495e78cd26,Inbound,Returns,Return request,,ccfaa721-0d9d-4f93-b139-f037630a8b1f,,01/08/2023 06:27,02/08/2023 15:35,02-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
cfc725fc-c1cf-470f-8d9c-58c712a475af,Inbound,Payments related,Payment related Queries,Thanks  ummid hai ab coll nhi karana padega ... Thanks ??,8551b531-1724-42d4-9326-47fc92a562d7,,01/08/2023 14:40,01/08/2023 14:42,01-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
fed86e5f-005b-480f-a7e5-f016c30831b5,Inbound,Order Related,Customer Requested Modifications,Good ??,3a3b8687-8b0f-47a3-80c8-48c5e20ec6e3,,01/08/2023 22:03,01/08/2023 22:05,01-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
aa7475aa-e442-468b-9673-6802772a2609,Inbound,Returns,Return request,Please check the non-return policy orders. They are mostly sent damaged. ,9629a14e-ef4a-4cc4-a3fb-5b5654717c58,,02/08/2023 12:00,02/08/2023 12:03,02-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
07d1d908-0f06-46a3-a158-0535ed9631fe,Inbound,Returns,Reverse Pickup Enquiry,,57a11111-cdca-4efa-bf33-dd5fc757bf3b,,02/08/2023 16:12,02/08/2023 16:19,02-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
f044acb5-5cab-4ec5-90cf-58992a67b068,Outcall,Order Related,Order status enquiry,,42b42ab6-c404-4a4c-9557-af9a30742c1e,25/07/2023 20:35,01/08/2023 14:52,01/08/2023 14:53,01-Aug-23,NAVI MUMBAI,LifeStyle,379,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
46c322b7-9a5b-4524-a95c-b268afead319,Inbound,Returns,Reverse Pickup Enquiry,,a4206540-2676-46d6-9e4d-abd812ceed6a,,02/08/2023 08:38,02/08/2023 11:20,02-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
075974b5-e260-4c66-a312-a4c17017d436,Inbound,Returns,Reverse Pickup Enquiry,Super service nice ??????,27b426cf-34e3-4bb2-8a19-46792cba4ed7,,01/08/2023 22:25,01/08/2023 22:32,01-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
cea71e34-8c65-4494-b619-6810bda02c5e,Inbound,Refund Related,Refund Enquiry,,cd5e062a-f128-40f5-95fa-90f3e5185c25,,02/08/2023 21:58,02/08/2023 21:59,02-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
0827625a-468f-45d1-87a0-a5c6151043ee,Inbound,Order Related,Seller Cancelled Order,,a9e6c27b-dccf-4ee2-86c4-444515622df1,,02/08/2023 11:42,02/08/2023 11:53,02-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
dffad9d2-93df-40eb-b04a-fe0b42216b1c,Inbound,Payments related,Online Payment Issues,,1fbfb5b9-e8f4-4e50-a316-51fafa19f7b4,,01/08/2023 10:37,01/08/2023 10:47,01-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
020ed9bb-f7a3-403b-be50-924227e97d81,Inbound,Returns,Reverse Pickup Enquiry,,bfcc5ae7-bbcd-4f8e-99dd-6d9db37952a7,,02/08/2023 10:26,02/08/2023 11:27,02-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
88138673-d248-4eef-b4fe-ed5287a38d9c,Outcall,Returns,Fraudulent User,,7fa01e87-5eea-492c-ae30-939633d739f9,,02/08/2023 19:53,02/08/2023 19:55,02-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
8db1fb57-fd4f-4325-963b-6585089fc362,Outcall,Feedback,UnProfessional Behaviour,Return policy very bed ,5ab553d7-1fbe-4864-8b89-2738f13cc9ed,26/06/2023 10:05,02/08/2023 16:33,02/08/2023 18:19,02-Aug-23,GUWAHATI,LifeStyle,399,,Nicole Patel,William Park,John Smith,31-60,Evening,1
85a14018-85e9-4c9a-b627-fd6725fffe41,Inbound,Order Related,Delayed,,87cf321d-2f21-4986-aafc-50dde7b33ba3,27/07/2023 12:57,01/08/2023 13:08,01/08/2023 13:11,01-Aug-23,KANPUR,Mobile,14699,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
6fc75c6d-87b8-48d1-b7d0-0425d281084d,Inbound,Cancellation,Not Needed,,d603818a-2197-4542-a73a-829a5a0c5cdd,,01/08/2023 19:01,01/08/2023 19:03,01-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
ab53c582-5354-4425-885b-fb1d4fa3844f,Inbound,Product Queries,Product Specific Information,,e29b97d5-242f-4200-ad2a-b9234e418bff,,01/08/2023 22:05,01/08/2023 22:06,01-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
c3a6254a-8794-480d-91fe-e9bcac7b395c,Outcall,Returns,Reverse Pickup Enquiry,,39bcd664-d07a-47c2-9585-0bbd4c032194,,02/08/2023 10:16,02/08/2023 10:18,02-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
45e9cff7-b7c6-418c-9b3b-41cb0b8c0f06,Outcall,Order Related,Installation/demo,My issue not resolve bye Shopzilla team. ,88b9adf6-e8f8-4d5d-9f20-d8e8c7b78894,18/07/2023 12:42,02/08/2023 18:29,02/08/2023 19:54,02-Aug-23,KOTA,Electronics,10899,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
23761f66-7f34-443c-95ae-b1fb20381804,Outcall,Returns,Service Centres Related,,e5dff984-0c17-44dc-a5c3-fa7b760f392a,21/07/2023 11:07,02/08/2023 09:36,02/08/2023 09:38,02-Aug-23,SILVASSA,Home Appliences,589,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
339115e0-5bb9-42c3-a3b6-9df619636a7e,Inbound,Order Related,Order status enquiry,,4e223bf2-65f4-445e-9af4-c58cbd2ab736,,01/08/2023 19:10,01/08/2023 19:11,01-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
7fac150f-f34e-42be-b8c7-c579bb3e3a6e,Outcall,Returns,Reverse Pickup Enquiry,,8d3fc932-4b01-4794-894e-aca174897431,19/07/2023 17:17,29/07/2023 17:57,01/08/2023 23:01,01-Aug-23,NEW DELHI,Electronics,799,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,1
7d266bde-b023-4423-899f-fa64968694b6,Inbound,Refund Related,Refund Related Issues,,28e25c7a-4153-4bea-b301-2ba240780148,19/07/2023 00:58,01/08/2023 23:21,01/08/2023 23:22,01-Aug-23,GAUTAM BUDDHA NAGAR,Home,249,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,2
b0080460-b846-4a9d-9cbc-3e526429c26d,Inbound,Payments related,Online Payment Issues,,e8ba43d4-10ff-44ef-93de-bcdcf29be7f9,,01/08/2023 12:05,01/08/2023 12:06,01-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
7fdd830a-d27d-4e44-9a73-440f37f906f8,Inbound,Returns,Return request,,58846876-da41-4f61-959f-a9220cdd3be1,,02/08/2023 12:44,02/08/2023 12:57,02-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
067946be-1fe3-406a-94ee-eff8da71d01d,Inbound,Returns,Missing,,19e94d00-d48b-43ef-ad01-dbb53461945d,,02/08/2023 16:02,02/08/2023 16:03,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,1
591b844c-c157-4a48-9309-bfa00c5c1f9b,Inbound,Returns,Return request,,1aa7911b-c578-4724-8690-f59c31dd1189,24/07/2023 12:00,02/08/2023 12:02,02/08/2023 12:10,02-Aug-23,MOGA,Electronics,999,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
c9b675fd-19ad-4f8c-ad88-665f9c7b8b39,Inbound,Product Queries,Product Specific Information,,755f0b0f-6b9e-42bd-a897-73e9fa282911,,01/08/2023 08:39,01/08/2023 08:41,01-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
61a9295f-4227-436e-afac-0265c47408e4,Inbound,Returns,Reverse Pickup Enquiry,,08e2b244-8357-4ad7-983c-17070c88ca1b,,01/08/2023 14:07,01/08/2023 14:13,01-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
02c003bb-6dd1-4500-9e83-38669a17aa7c,Outcall,Product Queries,Product Specific Information,,87d81086-f92b-48a2-8192-5ff3f6e542c7,,01/08/2023 20:25,01/08/2023 20:29,01-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,4
6a1f5020-9733-4085-b4df-6a864142595c,Inbound,Returns,Return request,Audio systems can be better.. often echo disturbed conversation,caf4cf72-cd16-4267-b5bf-4da46b107488,,01/08/2023 20:42,01/08/2023 23:51,01-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
945761ea-120a-47ce-bb03-0635823a27b5,Inbound,Returns,Reverse Pickup Enquiry,,06dad6c4-6cc7-4ed4-b548-a650ffc7a1b1,,02/08/2023 21:13,02/08/2023 21:31,02-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bb190532-ba40-4ac8-9ead-938a0dbec8e9,Inbound,Returns,Reverse Pickup Enquiry,,036c1dcb-cf42-4dcb-86a9-df587f4fafb1,,02/08/2023 23:33,02/08/2023 23:39,02-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d5e117ea-c80c-4996-b6ea-faef9684a995,Inbound,Order Related,Priority delivery,,f63e460d-7d42-4f56-a8f9-bf5ce4ab4b63,19/07/2023 21:43,02/08/2023 23:07,02/08/2023 23:11,02-Aug-23,MUMBAI,Electronics,2832,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
2ba8d3cf-cb4d-4767-8097-2a7daa47003e,Outcall,Returns,Return request,,ab54a2e2-3cd1-43ae-ac59-1fe678f63950,15/07/2023 01:23,31/07/2023 20:28,01/08/2023 10:36,01-Aug-23,BANDA,Books & General merchandise,340,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
364c19c0-4cd9-4a95-95e7-d9dcb875708c,Inbound,Shopzilla Related,General Enquiry,,e9a4ac1d-50c3-4e4a-a5a2-2672604abcd9,,01/08/2023 12:30,01/08/2023 12:45,01-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
c35c3971-547a-43e9-9195-6a6be37596cb,Inbound,Order Related,Installation/demo,Make user friendly ,c41a838e-1ced-410b-8c40-9b2047e234f1,,01/08/2023 15:15,01/08/2023 15:26,01-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
5341da00-38db-4711-9e7e-013ef51def21,Inbound,Feedback,UnProfessional Behaviour,Why don't we have a Telugu language customer care ,5118421a-912a-4ab8-8371-7643b84510c4,,02/08/2023 11:05,02/08/2023 11:07,02-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
8bf563e8-0b4a-49b7-9268-0633dda1c943,Inbound,Order Related,Installation/demo,,2e5f52aa-1319-47db-a442-2bf55ab7f981,,02/08/2023 12:02,02/08/2023 12:06,02-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
320da82d-2f5e-4746-867c-a8f9fec3b7c1,Outcall,Returns,Fraudulent User,,98a09e33-8138-42a2-bd90-de1903c60c43,,02/08/2023 19:09,02/08/2023 19:14,02-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
c93b11f0-3552-4bc0-807f-f65b9b50cd7a,Inbound,Returns,Reverse Pickup Enquiry,,5c2132db-3531-4b79-af39-59603394a663,16/07/2023 14:00,01/08/2023 18:26,01/08/2023 21:48,01-Aug-23,SITAPUR,Electronics,2418,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
c31c6247-660c-4c8c-ad61-a901d76bd587,Inbound,Order Related,Order status enquiry,Make sure your delivery agent give order at the delivery spot as I had an unpleasant experience with the delivery agent.... It's my high request/order please solve my issue... Thank youRegards Your Shopzilla customer,98d3b31b-e55a-4f24-b850-808a300b30d3,28/07/2023 14:54,01/08/2023 19:24,01/08/2023 19:31,01-Aug-23,ROORKEE,LifeStyle,289,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
6b67685e-2483-4732-9685-50fae3e37f46,Inbound,Returns,Reverse Pickup Enquiry,,a9c9a1ec-3e50-48f3-a093-b88209723657,,01/08/2023 10:58,01/08/2023 10:59,01-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,4
7c638458-2641-446b-b1d9-0bbd7fa41d0f,Inbound,Order Related,Installation/demo,,67f662bb-9b7a-4a3c-bee4-a0a08b428774,,01/08/2023 14:20,01/08/2023 18:22,01-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
1502e805-e7ad-4bde-bd7b-b2e38e15a9b1,Outcall,Returns,Reverse Pickup Enquiry,,b3a4582b-f6d0-4b0e-8609-7e79d1b7ef76,,02/08/2023 11:20,02/08/2023 11:22,02-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,2
e3373d2e-3ed0-468c-ae2e-98630c4dfaa4,Inbound,Returns,Service Centres Related,,ad87d9a3-2c15-4d28-be50-bf0ca77f2838,12/06/2023 22:54,02/08/2023 09:40,02/08/2023 09:42,02-Aug-23,DHARWAD,Electronics,999,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
64ef2ac8-8272-45f5-9ec1-f01b682925c1,Inbound,Refund Related,Refund Related Issues,Exlent ,75afae2d-5fc6-4393-95b0-6c0ac947110e,,01/08/2023 15:46,01/08/2023 15:53,01-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e42f7e49-3c20-4c8d-a112-99d6a6921e76,Outcall,Product Queries,Product Specific Information,,1d5b46ea-94a0-46fc-8784-8e0f2401f357,,01/08/2023 17:31,01/08/2023 21:45,01-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,4
fe4973e0-4869-4c93-bd38-577f33524cd5,Inbound,Returns,Reverse Pickup Enquiry,,4fb82426-7dff-4091-8552-4e00ed9339d0,,01/08/2023 20:36,01/08/2023 23:42,01-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
18ebe4ed-055e-4f9b-aefe-1b36d8e18657,Outcall,Order Related,Seller Cancelled Order,,04d7d3db-cb28-42e7-b8d4-91a740a9c1e2,,02/08/2023 11:19,02/08/2023 11:28,02-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
8a98bf3a-b794-4ae6-ac27-ce62706878d2,Inbound,Order Related,Installation/demo,Thanks mam ,4303107f-fb3b-4aad-9475-c164abaedbc9,,02/08/2023 16:08,02/08/2023 16:10,02-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
e7852492-a44f-4090-ba70-01cbe63f74dd,Inbound,Returns,Reverse Pickup Enquiry,Most of the time it observed that while opening the application it shows error message \"something went wrong please try after some time\",4f1a215a-1e9b-472f-8e61-a94dc1d8c033,,02/08/2023 19:49,02/08/2023 19:54,02-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
871e2273-f2f6-4550-9e63-460b54912a80,Inbound,Returns,Reverse Pickup Enquiry,Good,832070d6-970d-4610-85ac-4b3f86c33233,09/07/2023 23:42,02/08/2023 14:32,02/08/2023 14:34,02-Aug-23,MUZAFFARNAGAR,Books & General merchandise,499,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
f5c8adb4-921d-4fe2-a37a-1adc42595f0e,Inbound,Feedback,UnProfessional Behaviour,Very very helpful customer care call service thank you Shopzilla team,37abc26d-de3c-4174-ae35-1643cff546e2,,01/08/2023 10:37,01/08/2023 10:42,01-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
4008e68b-1afe-40a1-97ea-3c25f401d8b4,Outcall,Returns,Reverse Pickup Enquiry,All okay ,55a3bab0-d1ff-437c-a546-5edd28a9ad86,,01/08/2023 13:39,01/08/2023 13:40,01-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
7ef5420c-6bfb-435f-b2fe-7021e173ed39,Inbound,Returns,Return request,,890f2e57-1f0b-4202-894a-255e30fb4bc0,,01/08/2023 15:37,01/08/2023 15:38,01-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
dc8543af-31d1-4115-a9cc-1d459b757d03,Inbound,Returns,Fraudulent User,,0ebab26e-068d-4357-8acf-b00d67c20e49,,01/08/2023 17:42,01/08/2023 17:47,01-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
68a85437-194d-4772-87e6-4490349cfd71,Inbound,Returns,Fraudulent User,,352d1a27-1449-4a10-b9b6-7309ebfcc103,,02/08/2023 12:39,02/08/2023 12:41,02-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
46463a8e-38d5-457c-b29c-a21213371e9f,Outcall,Returns,Fraudulent User,,ae3cb116-550d-4cdf-ad11-fd7bae4db624,,02/08/2023 22:42,02/08/2023 23:08,02-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
ef8754b4-1d5f-4ac8-bc37-9773f639c0ba,Outcall,Returns,Return request,Please check to your sellors before sending the product so that customer is not harassed that to your valuable customers. ,e13209eb-b252-42ef-a157-9d060f91ad2d,,01/08/2023 13:04,01/08/2023 13:12,01-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
154bc6ed-67c5-42a4-88cc-06466c4328d2,Email,Returns,Service Centres Related,,b7ca677c-43c5-4087-bd52-156f0673d444,,02/08/2023 14:32,02/08/2023 15:20,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
618d7cd0-eff1-4dce-bf02-613636bce8ee,Outcall,Returns,Reverse Pickup Enquiry,,3ec96f46-bafa-474f-b84a-56933b2050a4,,02/08/2023 12:49,02/08/2023 12:52,02-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
3dba7912-dfb8-426f-9d80-5494df1cbf14,Email,Feedback,UnProfessional Behaviour,,86a7692e-f1a3-47c8-aa77-89605b3af8e7,,02/08/2023 18:38,02/08/2023 18:38,02-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
fe0841ff-12ff-4dcc-87b8-aaa035f67832,Outcall,Product Queries,Product Specific Information,,2049bacc-066f-44ee-b6f1-57a3721559e1,,02/08/2023 21:02,02/08/2023 21:04,02-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
b8e31117-8d54-41af-8a02-aa873222d6fd,Inbound,Order Related,Delayed,,d8009f05-cbe6-4820-9b63-66b987a0b2cd,30/07/2023 11:21,01/08/2023 14:05,01/08/2023 14:06,01-Aug-23,HYDERABAD,Electronics,1199,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
ec142a94-9cb9-4800-9735-2f40b4871289,Inbound,Returns,Reverse Pickup Enquiry,,284273d5-f85e-42bc-9f11-84b52d0f4734,,01/08/2023 08:39,01/08/2023 08:42,01-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,3
390bde52-f2a7-42c3-bc78-aa999297d3e9,Inbound,Order Related,Seller Cancelled Order,Thanks to Shopzilla staffs.,ebd90e03-e808-434b-8da6-0f8110211b24,,01/08/2023 08:37,01/08/2023 08:47,01-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
bc1fcfbe-2bae-4950-a542-8763a94738c6,Inbound,Returns,Wrong,,74d4b909-91b4-4775-9eef-5606ac0b64c5,,02/08/2023 15:44,02/08/2023 16:39,02-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
6a295886-97a0-4a95-ad7e-56c1b9000d98,Inbound,Shopzilla Related,Shopzila Premium Related,,f994fc31-471a-4da3-bf93-9717e6bdcac3,,01/08/2023 22:51,01/08/2023 22:55,01-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c813671b-f490-47b6-9ead-0ad362c2e832,Inbound,Returns,Exchange / Replacement,,7f5cdebc-f228-4778-b320-6c25f1e4150b,,02/08/2023 11:34,02/08/2023 13:39,02-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
3c413bfb-ee95-45fc-bb4f-04fdb2a275a1,Outcall,Returns,Service Centres Related,,887e30d2-8443-44a2-b2b4-ccfdf6c18de0,,02/08/2023 13:52,02/08/2023 15:09,02-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
937d0912-8da0-40dc-b364-138b024f43c6,Outcall,Payments related,Payment related Queries,,808982b0-c82c-4289-8207-14f637781d78,,02/08/2023 10:08,02/08/2023 10:11,02-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
534db410-fcd2-435c-866b-11ed578e36a5,Inbound,Returns,Wrong,,d28ee721-4d4a-4e64-a177-7de367911fa3,15/07/2023 16:44,31/07/2023 18:16,02/08/2023 10:42,02-Aug-23,AMLOH,Books & General merchandise,899,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
29b49b8c-d0df-495e-ae10-b773e034a98b,Inbound,Order Related,Delayed,,73f2aa4e-84f9-4ae9-8c1b-e1c23af2c4c4,26/07/2023 12:31,01/08/2023 13:14,01/08/2023 13:46,01-Aug-23,PUNE,LifeStyle,926,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
ba9ea8b7-dbf2-4ab1-93b2-8010905787ec,Outcall,Feedback,UnProfessional Behaviour,,c8a8849c-3839-43e4-9334-813ed91f77c2,,02/08/2023 06:55,02/08/2023 07:07,02-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
85bd8ae2-544f-457f-a7eb-1c3e3063e4af,Outcall,Feedback,UnProfessional Behaviour,,0802bf7b-01c8-4831-88ce-cc712347421c,,02/08/2023 18:56,02/08/2023 19:00,02-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
fd5cd7ee-e026-4587-9d82-6a68587f5377,Inbound,Order Related,Order status enquiry,,48f9aebb-4bed-401a-bce4-5b0fe37bdb95,,01/08/2023 10:14,01/08/2023 10:43,01-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f6ef1be8-85f5-49ee-82e5-b53e96f53513,Inbound,Returns,Exchange / Replacement,Very good behaviour,246b08a6-5f51-4a9c-a2b7-0405ed3a2959,,01/08/2023 14:57,01/08/2023 15:38,01-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
0f393a15-87bf-4dbd-9496-bf1ab586003c,Inbound,Returns,Return request,Customer executive service was good..,07b69801-d111-4727-83a5-2fecfa63eb50,,01/08/2023 16:51,01/08/2023 16:54,01-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
da84ab04-2138-44eb-9b2e-b07556749327,Inbound,Order Related,Order status enquiry,,af492efc-94fb-4b4c-a8ac-3781dfeef844,,02/08/2023 11:40,02/08/2023 19:49,02-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,2
267f3258-9379-48cb-ba6a-7388b2631f44,Email,Order Related,Delayed,,d99fa032-8992-41bc-b707-19977322a88c,04/07/2023 09:48,02/08/2023 16:43,02/08/2023 16:50,02-Aug-23,SAMASTIPUR,Books & General merchandise,54,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
af2c714f-0574-42f0-ac18-25cee41104e8,Inbound,Returns,Reverse Pickup Enquiry,,ae6a9b44-7ec0-41c5-998d-38fbbc1a092c,,01/08/2023 20:55,01/08/2023 21:03,01-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
123d7383-7086-43a0-b619-b3a43781b572,Inbound,Order Related,Order status enquiry,,94e2d506-a50e-425f-807c-debef7d33ebe,,02/08/2023 09:47,02/08/2023 09:47,02-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fe92338b-e67b-40f0-ba97-d3314ebdc55f,Inbound,Returns,Reverse Pickup Enquiry,,043788bc-5f7f-4dff-b573-8ff2543cfcdb,,02/08/2023 10:13,02/08/2023 11:01,02-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
34b4cc47-23b4-42a7-8e99-aeb37e4e08f3,Inbound,Returns,Fraudulent User,Good ,a9a237f8-c700-4c11-8d2a-5ad325b4da72,26/07/2023 14:41,02/08/2023 16:23,02/08/2023 16:24,02-Aug-23,BANGALORE,LifeStyle,849,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
1166f97d-00cb-40d5-87c4-43f10e397d7d,Inbound,Product Queries,Product Specific Information,,d2976bba-5023-4afe-8b3e-342de831c8f7,,02/08/2023 08:18,02/08/2023 10:59,02-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
0385d08f-eebe-4f43-8aac-44b74c63419f,Inbound,Refund Related,Refund Enquiry,,b36a6c9f-cae4-4c4b-8bb6-60e7985196c9,,02/08/2023 14:56,02/08/2023 15:11,02-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
01588a40-706f-49cc-ad93-f784e475a5e2,Inbound,Returns,Reverse Pickup Enquiry,,e5dd375f-81e1-45c6-b1b7-1a32b648264b,,02/08/2023 20:49,02/08/2023 20:55,02-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
3a301245-47ba-47d8-bc22-4b3207953f04,Outcall,Returns,Return request,Provide customer some authority to decide to provide better customer service ,664afd09-9a23-4519-8292-dbc3ea687a6d,,02/08/2023 22:22,02/08/2023 23:19,02-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
45d063ca-3876-4ef9-abe6-b440a2c5a798,Email,Payments related,Online Payment Issues,"Not customer care, support and Shopzilla support my wrong letter amount is not clear",d2fea07e-1f5a-4a98-bcb3-44059d3d2518,,01/08/2023 10:21,01/08/2023 10:23,01-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
18199c9b-92eb-437a-ae9d-1f7cc6e82041,Inbound,Returns,Fraudulent User,,c6c464aa-2602-4fcc-8298-26bd83777a72,,02/08/2023 19:50,02/08/2023 19:57,02-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a5c46bc7-7b78-497a-a309-2b580cbbdcfb,Email,Returns,Reverse Pickup Enquiry,,bcc19bc8-58af-464f-89e3-6f6db2998276,,02/08/2023 08:21,02/08/2023 09:53,02-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
e7f6b667-436d-4448-82b3-0234719d83d6,Inbound,Returns,Reverse Pickup Enquiry,,3f382e97-186f-407c-98d9-4a94abeb7b76,,02/08/2023 17:34,02/08/2023 17:39,02-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
c78cde52-6b33-440a-8360-3b388505d511,Outcall,Returns,Reverse Pickup Enquiry,,fd47e6f6-40e8-4c92-a659-837bb305dcc0,,02/08/2023 17:43,02/08/2023 17:45,02-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
8b925273-180d-4094-91c8-b2bf1ed9a4e8,Inbound,Refund Related,Refund Related Issues,,6096562a-521f-4efd-904d-ddae44798852,,02/08/2023 20:20,02/08/2023 20:40,02-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
9ac26ce4-4d63-4f15-a41e-3711c83c76b5,Inbound,Returns,Reverse Pickup Enquiry,Good ,0d417140-e79a-49cd-be19-a6f5aa340c20,,02/08/2023 21:16,02/08/2023 22:09,02-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
26fdaf47-5bff-47d0-921b-49094c98970e,Inbound,Returns,Reverse Pickup Enquiry,,151bcbe2-77c6-4247-b9a8-8b0561b5dd02,,02/08/2023 21:44,02/08/2023 21:48,02-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
913b6a23-18ed-44ad-82cd-3683d485dca4,Outcall,Product Queries,Product Specific Information,  i remember the name It was nice talking to you you are very soft over the call although call dropped in between I wish this call lasted for hrs but it's ok u r very polite over call thankyou to listening my stupid talks mridul,65d4b745-c0a2-4c7d-b9d9-f791483ca9af,,02/08/2023 23:00,02/08/2023 23:07,02-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
cf90dc7e-c4e1-420a-a5ff-d9300c3c620a,Inbound,Cancellation,Not Needed,Shopzilla are now officially pioneers of bad customer service. Please improve,3148d197-aaa3-4b66-9922-ff3eaf3c1287,19/07/2023 17:59,01/08/2023 17:11,01/08/2023 17:16,01-Aug-23,Murshidabad,Books & General merchandise,1829,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,1
f519f8e3-85b9-4440-b565-7815a4c11928,Email,Refund Related,Refund Enquiry,,c01b7f91-36d5-4230-93e7-1cae1631ebe2,29/07/2023 21:50,31/07/2023 19:07,01/08/2023 10:50,01-Aug-23,LUDHIANA,Mobile,23999,,Nicole Patel,William Park,John Smith,31-60,Evening,5
bc64f88a-7799-4c40-9f49-aee22ef2aa37,Inbound,Payments related,Payment related Queries,,06ecce2f-b030-4739-a07a-a806ce640a5e,,01/08/2023 15:07,01/08/2023 15:09,01-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
06365009-f4fe-4f5c-a7eb-4e48a30e77fc,Inbound,Order Related,Order status enquiry,,2b5426ef-39a1-4133-b1ca-e0c51bc5ee24,,01/08/2023 20:26,01/08/2023 20:28,01-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
4843daa9-347c-4f00-ad6c-f00cb0215803,Inbound,Returns,Exchange / Replacement,,7c256552-e207-4a60-b7b9-3d39cefe8cd5,,02/08/2023 16:19,02/08/2023 16:35,02-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
efd5d6e8-a808-4d8a-9fa6-d220c426e22b,Inbound,Returns,Service Centres Related,,97fbb477-c2c5-4339-b45c-04039c24e45b,,02/08/2023 19:54,02/08/2023 19:59,02-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,1
5d3f11e7-daba-43e8-92ec-8838fe679202,Inbound,Shopzilla Related,General Enquiry,,83dc3c2a-389a-453a-a0e0-05079c93d23a,,02/08/2023 21:11,02/08/2023 21:25,02-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
d23376b7-ddb3-4a90-b64b-c0f489f01b90,Inbound,Returns,Reverse Pickup Enquiry,Thank   for your valuable time and supported to me.,64e17ec3-fb46-4d27-b31f-4b78bab63df0,,02/08/2023 21:34,02/08/2023 21:47,02-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
9748dd7d-39b7-4acc-8e34-b20430508f13,Inbound,Order Related,Delayed,Very pathetic service . I ll never order anything from Shopzilla and spred this too via social media to everyone.,1703dad2-4fd9-4410-8759-97d2d417b770,21/07/2023 08:47,31/07/2023 14:41,01/08/2023 08:21,01-Aug-23,MAHOBA,Home,399,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
c0cdcb8e-8354-40fb-a65c-efb6f4d1d62c,Inbound,Order Related,Order status enquiry,Urgently required delivery please ,dbe11744-9d8a-47c8-bc68-159309c179fa,15/07/2023 19:15,01/08/2023 13:16,01/08/2023 13:16,01-Aug-23,BAGHPAT,Books & General merchandise,299,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
18059857-9635-4d3f-9867-90d2c9c5f225,Inbound,Order Related,Installation/demo,ok,96b2e5d5-3baf-49bd-9310-3e03de2bc4ba,,01/08/2023 15:05,01/08/2023 15:17,01-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
20eb70ae-1295-440d-bc68-6b7436a6f654,Outcall,Returns,Reverse Pickup Enquiry,,c0f8076c-19c4-44e7-8a67-103774f7dad2,,02/08/2023 00:12,02/08/2023 00:13,02-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
4820f391-4ce5-445f-a9f9-1ee17ba074bd,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,0d362acf-fdcc-4c47-a01d-95f851ac5658,18/07/2023 17:53,01/08/2023 14:48,01/08/2023 14:49,01-Aug-23,SHADNAGAR,LifeStyle,815,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
d0fe71dd-5d77-4f41-87ec-b071defa413f,Outcall,Order Related,Delayed,Wast service... Shopzilla,20013083-82ef-43c8-8116-1f59fc54c8da,22/07/2023 00:23,02/08/2023 15:47,02/08/2023 17:25,02-Aug-23,HYDERABAD,Electronics,991,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
27aee629-176d-4e64-811b-4b49a7918f7a,Inbound,Returns,Fraudulent User,,c39fec41-dd66-4573-9896-66864451c92d,,02/08/2023 18:09,02/08/2023 18:42,02-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
2dba7fb1-a0bd-4e42-8a28-5646e19388a0,Inbound,Returns,Fraudulent User,Stop supporting sellers who sells fake copies ,38fc0e40-9a42-4a33-99a1-cc60df859940,,02/08/2023 21:29,02/08/2023 21:34,02-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e817f38e-1398-47d2-9676-a37d9e20cc77,Inbound,Order Related,Installation/demo,Issue still continue,70f0cd01-808a-41e9-92f6-ae0b28dc8a59,21/01/2023 08:29,02/08/2023 12:32,02/08/2023 16:02,02-Aug-23,JAJPUR,Home Appliences,32999,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
aa46d64c-5712-46ee-b7eb-42de467cf4bb,Outcall,Refund Related,Refund Enquiry,,16007610-a9b4-4f30-8962-a87b5bbef60a,27/07/2023 23:53,02/08/2023 22:10,02/08/2023 22:12,02-Aug-23,BHUBANESWAR,Books & General merchandise,39,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
8199d971-bfce-4a96-9af4-57473870c45a,Inbound,Returns,Reverse Pickup Enquiry,,c7bca0b1-577b-4e66-a1d7-bde2f9666b87,15/07/2023 01:39,30/07/2023 14:09,01/08/2023 21:51,01-Aug-23,SUPAUL,Home,695,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
bbf79778-45a4-4877-a476-002a32deffb3,Inbound,Returns,Return request,Thank you ,479ce72f-8dca-4ec1-8b29-4fe5f7c438ea,,02/08/2023 11:02,02/08/2023 11:05,02-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
385d8286-040d-4f5a-aa26-45f0c9dd0e56,Inbound,Returns,Reverse Pickup Enquiry,Good custmar sarvis ??,db213928-6c15-480c-93e9-517031539bc6,,02/08/2023 16:20,02/08/2023 16:22,02-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
25b3a7e1-3035-4f0e-add9-c72f18e7fe63,Inbound,Order Related,Delayed,,f7473fbc-6fc8-4d98-b4f0-a782e0e1eb45,27/07/2023 21:56,02/08/2023 08:32,02/08/2023 08:35,02-Aug-23,HYDERABAD,Electronics,1999,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
65120313-5a3f-4a49-8609-54ec0de1a731,Inbound,Payments related,Online Payment Issues,,f0669228-927f-41a2-8037-4e056fdb96f5,,01/08/2023 06:49,01/08/2023 06:53,01-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
84e64447-b5b4-408b-b429-5f0a2d76f0b7,Inbound,Returns,Return request,The   came to exchange the product as instead of black dress white was given. However the replacement brought to me was again white and not black,61e45171-e29b-41f0-a4ca-c25a5c270694,,01/08/2023 14:48,01/08/2023 15:59,01-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,1
eaaeac44-829a-4200-a054-4e57edf2d0a0,Inbound,Product Queries,Product Specific Information,,c08e0f18-c458-4c1e-b39a-7c2a8a2ef3fe,,01/08/2023 20:02,01/08/2023 20:04,01-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
9e0d21ec-0c5b-42a9-92b4-9e64239fdff3,Inbound,Order Related,Order status enquiry,,77a7beed-86f5-4011-a152-a0b9b1e9899f,,02/08/2023 10:58,02/08/2023 11:01,02-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e96be505-ceec-4f2d-a056-225d52991a62,Email,Order Related,Installation/demo,Timely addressed the problems and resolve quickly ,e87fc8b1-56dc-430a-844c-b90aeafbf9e5,,01/08/2023 11:22,01/08/2023 11:24,01-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
7a4589a1-57af-4991-b727-caf558f1a4e9,Outcall,Returns,Fraudulent User,Thank you,2dab5efa-a9b4-4ec6-89a6-ce37df4a9d8e,,01/08/2023 15:16,01/08/2023 15:26,01-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,4
b2e147e0-63fd-4c47-88c9-fbdd58b8f6f7,Inbound,Returns,Fraudulent User,Nice experience very cooperative executive.,75862626-0e35-4c24-8ed4-8a9f57e99167,,01/08/2023 21:29,01/08/2023 22:07,01-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
3cc4f06c-8018-4871-a32d-5041c1b2be1f,Inbound,Returns,Return request,,b1938ba0-d448-4fd6-b551-421dc7f6cfd5,,02/08/2023 15:54,02/08/2023 15:57,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
b7ecd949-a6d9-471a-8067-0ae0728ea09e,Inbound,Payments related,Online Payment Issues,,28ed6636-b218-41f2-8311-218f4f65ee8c,,02/08/2023 16:34,02/08/2023 16:37,02-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
123345c5-745a-428c-b4ac-10aee063d596,Outcall,Returns,Return request,,9934e8f8-0837-465d-8523-621efd5826f1,,02/08/2023 17:27,02/08/2023 19:46,02-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,4
c744ac39-b019-4c26-8d0e-9cb8801ff6b2,Inbound,Returns,Return request,Nice,bf55d7b5-5879-47b0-85a5-7fd51cbc794e,08/07/2023 21:13,02/08/2023 12:52,02/08/2023 14:01,02-Aug-23,BANDIPORA,Books & General merchandise,204,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
0449e25a-515b-4abb-a187-fcc552e752c0,Outcall,Returns,Wrong,nyc to talk with him,79b4bcfe-2a7a-4a49-9199-b9d22498a529,29/07/2023 08:05,02/08/2023 14:19,02/08/2023 14:20,02-Aug-23,JIND,LifeStyle,205,,Melissa West,William Park,John Smith,31-60,Morning,5
a0243546-a960-44bb-89f5-3352c0b8b1fa,Outcall,Order Related,Delayed,last mile delivery service worst especially with Shopzilla,b8109730-4a7e-4d97-ae40-b8ffc0e03cc7,29/07/2023 17:35,01/08/2023 19:08,01/08/2023 20:45,01-Aug-23,NEW DELHI,Books & General merchandise,145,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
da32b755-22a2-40c5-9257-7ed4c9d5eb60,Inbound,Product Queries,Product Specific Information,,03634cf3-61dc-41ea-9402-a739fda28e87,,01/08/2023 14:30,01/08/2023 19:51,01-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
944a7038-7b4d-4236-ac9a-14143a2fdf4a,Outcall,Payments related,Online Payment Issues,Pls add malaylam knowing Excutive member . ,4d6390c1-797f-48d7-87d3-cf8b5f27fb11,,01/08/2023 19:07,01/08/2023 19:08,01-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
929e4e1e-15c7-49c1-8656-c95b9943caaa,Inbound,Order Related,Installation/demo,,a0928357-f41e-4829-9fe8-23ca41ea2def,,02/08/2023 03:20,02/08/2023 03:32,02-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
199ce486-d200-4ba7-a344-b06a0f9c948f,Outcall,Shopzilla Related,Shopzila Premium Related,,964309ab-4aae-4b52-92fd-dd08b6ab01af,,02/08/2023 12:04,02/08/2023 16:27,02-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
75cede3f-c823-40c9-b079-413b22c250ec,Inbound,Refund Related,COD Refund Details,,2e98d190-b141-4586-a6c0-259ea7103130,,02/08/2023 12:59,02/08/2023 13:09,02-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
731ffdf7-b088-4265-98c7-d58c27f31a0a,Outcall,Returns,Reverse Pickup Enquiry,,84498859-9d88-4406-84b6-a32a7a64ac4e,,02/08/2023 16:45,02/08/2023 16:50,02-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
07d9f163-6350-4fe0-869a-5c00ac100334,Inbound,Refund Related,Refund Related Issues,,dae13208-6aa3-4b98-8eff-a117fac89147,,02/08/2023 18:26,02/08/2023 18:29,02-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,3
d8c38b0b-5b9b-4264-a9b3-fd509593d58d,Outcall,Shopzilla Related,General Enquiry,Not good service i am very disturbed  Many time complain not work on this Costomer support is too bad,05bea725-cf5f-4bc3-a725-74f90368a15b,,02/08/2023 11:38,02/08/2023 11:46,02-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
97650d9f-53b8-474e-bf24-729f51572045,Outcall,Cancellation,Not Needed,Worst experience and as a Shopzilla plus member I'm really had a worst experience with this product ,8b851253-a041-4f43-a8d1-56b40cdbb385,18/07/2023 23:50,02/08/2023 06:39,02/08/2023 06:46,02-Aug-23,CHENNAI,Books & General merchandise,879,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
539cf645-243f-42ef-9519-cff0bb04c264,Inbound,Returns,Reverse Pickup Enquiry,,22c24578-2d23-405b-be57-b9880ae36a5b,11/07/2023 10:53,02/08/2023 14:06,02/08/2023 14:14,02-Aug-23,THANE,Electronics,1099,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
dbb492ae-d133-48b3-9753-af0351b60fcc,Inbound,Returns,Wrong,Maintain security on your order details,5f044dd7-3cef-45a8-90fa-ccdda77b5890,,01/08/2023 11:57,01/08/2023 12:02,01-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
e16affe9-6e71-4b76-bbdf-a65f4e5b845d,Outcall,Feedback,UnProfessional Behaviour,"The guy who I spoke to this evening was too good! He was very much responsive and was very much empathetic! I usually don\u2019t give a feedback but his response made me to put extra effort to search for the feedback mail and give this compliment. Kudos to the guy, I\u2019ve written his name in my office diary but unable to recall his name. Thank you very much ?? ",823117e2-fbf1-4992-9084-6a5eee1ad8d5,,01/08/2023 17:28,02/08/2023 00:33,02-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
fce6a0f2-244e-4c32-81e0-58933434ae53,Outcall,Cancellation,Return cancellation,,033e2664-4af2-4b73-94bc-c6e5261a951e,,01/08/2023 18:11,01/08/2023 18:59,01-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
5946c218-b5b0-42bc-aae9-797a6a0662e5,Inbound,Returns,Reverse Pickup Enquiry,,e137154c-75fe-445d-b5d7-3da4e3569d10,,02/08/2023 10:49,02/08/2023 10:51,02-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
39718029-35c0-4332-ada4-dfae08020bc5,Inbound,Order Related,Order status enquiry,,b3eedd2a-b240-4185-8e4b-df3dafd7cf75,,02/08/2023 19:34,02/08/2023 19:34,02-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
13ec2095-6e98-441b-a051-38365f55609f,Outcall,Returns,Service Centres Related,,143d92dc-a38f-4f7b-bb3e-bd6824046d42,22/07/2023 09:27,02/08/2023 19:26,02/08/2023 19:47,02-Aug-23,HYDERABAD,Mobile,29999,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,3
92b84103-af09-4a48-9944-ed0d4d2ec2a4,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience uneducated agents they didn't concern about their customers and the senior person also not good they didn't solved my issue ,980168f1-4996-4f01-8fda-f95a9be38c05,,01/08/2023 19:24,01/08/2023 20:07,01-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
7af2c7dd-c69e-44be-ade2-8052495121f1,Outcall,Cancellation,Not Needed,,73c6cd2a-6b90-4cf0-af26-4410de4fe4ed,,02/08/2023 11:10,02/08/2023 12:57,02-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b1903455-870b-4664-adc3-eef844250152,Inbound,Returns,Wrong,,f1bbdf51-268c-403f-9597-38245eae0394,,02/08/2023 12:17,02/08/2023 12:18,02-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
de21b918-23ae-4a07-9851-d33a383b8c14,Inbound,Returns,Fraudulent User,,85fe6b7e-03f3-4c2b-9f7f-50b6a0664255,12/07/2023 11:42,31/07/2023 09:58,01/08/2023 12:52,01-Aug-23,GAYA,Books & General merchandise,295,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
edf09e0d-e43b-40c4-a739-2abea61ac25f,Inbound,Order Related,Order status enquiry,Add gift option and inform u r agents not keep call on hold and add notes,c7539933-de68-46a1-8f14-0b0b85d67afb,,01/08/2023 20:15,01/08/2023 22:32,01-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,1
9c8c19ae-f9b9-4a92-833c-ede48aedd233,Inbound,Order Related,Delayed,Helpful person. ,bf234518-cc75-41d1-87e3-4f4c44e3e295,,01/08/2023 22:49,01/08/2023 22:53,01-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
e5649d54-0c08-414b-9078-82e24f99980d,Outcall,Order Related,Delayed,"Pathetic service always.. you need to look after your courier service it's pathetic and it's too slow as compare to Tortoise...     your team is not having any information on system and floor supervisor (Team lead or Floor Manager) is not available at all, I tried calling multiple times..But floor supervisor is not ready to come on call..No policy **ing bad service of   and  ",d839c4ce-367c-41e1-8ce5-5f0f7c324eb1,29/07/2023 01:30,01/08/2023 20:50,01/08/2023 21:14,01-Aug-23,THANE,Books & General merchandise,108,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
5cf9cfb6-5f6e-4d7a-9e2b-1304db6f2bae,Inbound,Cancellation,Not Needed,,5f6b90a2-3593-4d3c-b814-a2fadf55edfe,,02/08/2023 16:48,02/08/2023 19:59,02-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
5640e29d-c916-4f90-8b7c-f88ef7ade10b,Inbound,Order Related,Order status enquiry,,46e74b15-1c7d-4bf9-a700-11724cfb32b5,,01/08/2023 10:51,01/08/2023 14:10,01-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
04c9ed51-7cf5-4b44-92da-f3d0ef42f155,Outcall,Order Related,Order status enquiry,,05dd5bbf-74fb-4540-95ae-a0808cd9ee3a,,02/08/2023 14:09,02/08/2023 18:35,02-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
db943103-45a9-4ec1-b6ab-64b8622dc5da,Inbound,Returns,Service Centres Related,,4ac3fa5c-13b7-489d-91d8-9dd55de4f67a,,01/08/2023 20:50,01/08/2023 20:53,01-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
edda57d5-48a5-4b03-8e4b-162bc8c76cc0,Inbound,Returns,Reverse Pickup Enquiry,Thanks,9df1e2a3-a507-46f4-b625-058cc911fed9,,02/08/2023 19:53,02/08/2023 19:55,02-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
8dd77e28-a404-4efb-b8bb-ab1637f6e2e2,Inbound,Order Related,Delayed,Please improve in your delivery system... it's too much time take...i'm 2nd time delay experience in your company... Please improve...,c24f0362-6bd8-4fe6-b983-b99a0d88d2fa,,01/08/2023 20:00,01/08/2023 21:02,01-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
dcbd7cf1-0b8b-489a-a252-d8312b057b31,Inbound,Order Related,Installation/demo,,adfed7b6-147c-4189-bb00-8f1a73d440e6,,01/08/2023 20:09,01/08/2023 20:12,01-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
4e44b492-f2ac-4675-91ca-1f2cd20ec248,Outcall,Product Queries,Product Specific Information,Kindly do the need full thing as soon as possible ,7192f8d6-900c-4149-9250-08b7c9280bf1,,02/08/2023 19:53,02/08/2023 19:55,02-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
baba3066-62a6-45d3-97d0-9215e7aafdc9,Inbound,Order Related,Order status enquiry,,5a30f9a8-0ddb-4534-83ee-0687038bcca4,22/07/2023 15:53,01/08/2023 17:48,01/08/2023 17:48,01-Aug-23,GOPALGANJ,Electronics,4499,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
7a913d93-314d-43a5-bcbe-71243adefbeb,Inbound,Returns,Reverse Pickup Enquiry,,0412bbbb-4abb-4656-bf6e-3025295f4f6a,,01/08/2023 11:02,01/08/2023 11:04,01-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
6910f6ec-43ad-4669-bb68-74356be903d8,Inbound,Returns,Reverse Pickup Enquiry,,b68139a6-08c2-49c9-b987-bf8106236a79,,01/08/2023 12:03,01/08/2023 12:06,01-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,3
26136176-860e-45cf-b265-4c9fcb19f07b,Inbound,Product Queries,Product Specific Information,,25a9f06a-4352-4395-800f-e6c9a306ad02,,01/08/2023 13:33,01/08/2023 13:36,01-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,3
22e0ea8d-aa95-45f5-90fb-21151d32efb0,Inbound,Feedback,UnProfessional Behaviour,,2d101465-8a1f-463a-84e2-9dc968ff98e7,23/07/2023 18:01,01/08/2023 17:12,02/08/2023 10:48,02-Aug-23,JIND,Electronics,749,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,3
a106fbd3-3710-42db-b305-8cc5495134d7,Inbound,Returns,Service Centres Related,,9f12eccb-d291-463f-8bf4-829bb0b977a9,,01/08/2023 19:34,01/08/2023 20:46,01-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
dddc8ef7-1b76-4eba-afdc-0e23276549ab,Inbound,Returns,Service Centres Related,Exilant you service good.,e21a5d0e-d5ea-4572-8693-15a08a85cd18,,02/08/2023 11:55,02/08/2023 11:56,02-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
556c726c-ed51-4411-aa23-f0e388b8dc66,Inbound,Refund Related,Refund Enquiry,I am emperor's for your work,9a72e6c7-9411-4ebc-ac8a-6dba565b7ac3,,02/08/2023 21:51,02/08/2023 22:16,02-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
081a84a8-9818-48f0-adbc-fc3d21b31e44,Inbound,Order Related,Order status enquiry,Thanku so much for my help us nd my order was delivered to the promis day. Nd i m very satisfied to ur help thank u so much for my help. I m very thankful nd happy.    thanku so much .,794d228e-84bb-49c7-9e59-df8eccd0152a,24/07/2023 19:00,02/08/2023 08:28,02/08/2023 12:22,02-Aug-23,DANKUNI,LifeStyle,550,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
31a47596-11a2-4f6e-8336-795c02d17f6f,Inbound,Payments related,PayLater related,Too good ,f7a9980d-ce08-4e19-98f3-a16a7c2208f1,,31/07/2023 18:03,01/08/2023 16:21,01-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
d8810284-c910-45c7-b54f-5a7a8ff52541,Inbound,Feedback,UnProfessional Behaviour,,92f4293b-bfde-4ad3-9ffe-893d8f1c8c31,,01/08/2023 13:16,01/08/2023 18:41,01-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
9f856028-759d-43a2-a736-7365c9fac606,Inbound,Shopzilla Related,General Enquiry,,0c44541b-8c85-4531-9a92-aa01a6e0e577,,02/08/2023 09:28,02/08/2023 09:44,02-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
c7de97ae-e1ef-4e3d-ac47-0e0d4c613c45,Outcall,Order Related,Order status enquiry,,6cd1467e-6a0f-451a-87e7-548b3aa681cf,11/07/2023 20:29,01/08/2023 19:05,01/08/2023 19:07,01-Aug-23,SURENDRANAGAR,Electronics,1589,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
315f1fbf-06f7-4798-80bc-c7d6b3d8cc3c,Inbound,Order Related,Delayed,"You are totally wasteCheater, Fraud ",3cc196cf-e55e-4f18-95d2-37e37cd9df8e,05/07/2023 16:48,01/08/2023 17:37,01/08/2023 20:39,01-Aug-23,NAVI MUMBAI,LifeStyle,299,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
6085678e-7388-4617-bb67-afea0a0ca442,Inbound,Returns,Reverse Pickup Enquiry,Unhappy ,4d8c5a79-c5da-4696-9c7a-d35eb5021519,,02/08/2023 15:32,02/08/2023 15:49,02-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,1
0f2810dd-4977-4d4a-9800-4fe087150679,Outcall,Order Related,Order status enquiry,,8b6ffb9c-503d-4b49-9dab-fe0abd10f614,,02/08/2023 19:28,02/08/2023 19:29,02-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
992e0ec6-2ce4-4e68-b41b-dd1477e6c7f0,Inbound,Returns,Return request,,f56f96ab-4baa-4b05-80fb-a12a252666c6,,02/08/2023 22:36,02/08/2023 22:43,02-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a5736186-70d0-4db2-abe1-51277cf370d5,Inbound,Returns,Reverse Pickup Enquiry,,1444897b-cadd-4924-bf00-cb5b3ad17b97,14/07/2023 18:13,31/07/2023 19:15,01/08/2023 14:36,01-Aug-23,BUDHANA,LifeStyle,449,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
75e9d739-9728-4b7f-922c-cdf6ab5e9d93,Inbound,Order Related,Order status enquiry,,1d91ccf4-69bb-4dee-b0c3-8a6fbfdabdb4,,01/08/2023 19:26,01/08/2023 19:40,01-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
c0aefee4-0f01-4a19-a7f7-5d3fce02b9b1,Inbound,Order Related,Installation/demo,,f794cb11-eb3a-4bec-90bb-ce639f3c5b03,,01/08/2023 22:13,01/08/2023 22:44,01-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
1c94b46d-1a92-496a-9ae2-c6fccf803e2d,Outcall,Cancellation,Not Needed,Good,93483bb8-18d0-4187-9711-2281b74f121e,,01/08/2023 01:51,01/08/2023 02:20,01-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,4
a051a01c-03d4-4502-8b1e-4e5174d5f9af,Inbound,Order Related,Seller Cancelled Order, I ?? Shopzilla ,a254c25d-2592-4498-a3aa-73a37eb889a7,,01/08/2023 15:28,01/08/2023 15:40,01-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dc495bb3-1d58-4fc5-b6d4-fd824de80c2e,Inbound,Returns,Missing,She's owsome thank you,fdf59e3c-4b1d-4355-9f44-53907b0ce530,,02/08/2023 20:34,02/08/2023 20:40,02-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
76fb5f84-ab05-4ddf-9cbd-1fa995b7cee5,Inbound,Returns,Reverse Pickup Enquiry,,b6489465-aa53-4084-b904-e914606373a5,,01/08/2023 20:16,01/08/2023 20:19,01-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
f54222d7-2efa-400c-a1c0-05f8f17ee7e2,Email,Refund Related,Refund Enquiry,Perfect ,99a276ba-4e0c-4b98-ab92-d4b7f983682d,,02/08/2023 09:51,02/08/2023 09:55,02-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
17154047-84a0-49ae-81d6-1355d625324c,Inbound,Returns,Fraudulent User,,3740d6c9-ebe5-4e8c-9889-b5e0b6cbe9a5,,02/08/2023 10:28,02/08/2023 10:31,02-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
f22b4643-f8c5-4a3a-b409-fab5af0535e5,Inbound,Order Related,Order status enquiry,Good delivery this time. On time with no delays ,d25d4fa3-bc29-4fb3-9b4d-38ca4e1a37c7,,02/08/2023 12:48,02/08/2023 16:47,02-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
769e23d6-d030-4fcf-be4b-c76694f2d51c,Outcall,Returns,Reverse Pickup Enquiry,Nice,db8379b1-329c-4904-99e0-494dcd5b7b6d,,02/08/2023 12:25,02/08/2023 12:33,02-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
aa634d43-29d4-48d6-9990-c9262d589056,Inbound,Order Related,Seller Cancelled Order,,aeae8d84-e198-4f18-9bd3-798b2cee6713,,02/08/2023 20:14,02/08/2023 20:21,02-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9470aa95-d5ad-41ab-8929-c577714462b3,Inbound,Returns,Return request,Good Guy,4f6f60f0-a1d2-4a61-8dfd-617ff4afbf5a,,02/08/2023 20:56,02/08/2023 21:00,02-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
bfbb1129-1331-424a-868a-8ad8caf293c4,Inbound,Returns,Reverse Pickup Enquiry,Nice voice and multitalented??,45ee5c3c-26af-470a-a347-d08088d7c360,22/07/2023 23:27,01/08/2023 07:26,01/08/2023 07:30,01-Aug-23,JAMMU,LifeStyle,1075,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
6164f977-48d7-4d9b-bb91-a2ab6f92c56a,Inbound,Order Related,Order status enquiry,So hectic to get any invoice.,bb59f5e0-846f-409d-aaaa-64f117cc6743,,01/08/2023 11:36,01/08/2023 11:42,01-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7b832b67-a22e-4108-b144-552ff98b6caf,Inbound,Feedback,UnProfessional Behaviour,,f25cc277-0295-423c-96a9-7f894a9ddd91,,01/08/2023 10:09,01/08/2023 10:11,01-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
514bee1d-c6fa-408c-ac63-b9946c3f195f,Outcall,Refund Related,Refund Related Issues,Your service has become hopeless. If anybody is interested to know then call me.,13ba8e98-fc26-4a14-9fa1-4d0c47cdfb45,,02/08/2023 08:30,02/08/2023 09:23,02-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
25300853-c7b8-4462-a490-4c4454bd5b5d,Inbound,Returns,Reverse Pickup Enquiry,,65d34a45-85a9-44de-9b20-a3e852de4cad,,02/08/2023 20:49,02/08/2023 20:59,02-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
a8042cf3-d60f-4a81-9b59-270b9802dada,Inbound,Product Queries,Product Specific Information,,7a4ee690-f7ea-4c11-91db-6cddc2846839,,01/08/2023 21:15,01/08/2023 21:16,01-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
f02a1ada-209e-4b86-835f-b53b4b611391,Inbound,Cancellation,Not Needed,,eadbd59f-bb29-4b74-9ee3-82f6a31fde50,,01/08/2023 21:24,01/08/2023 21:45,01-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
0eddba85-2f11-4646-8f17-13b3accf7726,Inbound,Order Related,Order status enquiry,,346c75ec-e9ad-41ad-856d-a92aacb8311d,,01/08/2023 23:47,02/08/2023 08:29,02-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
7724df8d-d1e2-4bc3-8eff-9c6aa34f0e64,Inbound,Order Related,Order status enquiry,,60397520-5c08-498a-9456-532297a86e5a,,01/08/2023 07:42,01/08/2023 07:42,01-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
112b0dcf-1081-4348-95a1-023a7c2b95ca,Inbound,Returns,Exchange / Replacement,The way this customer support executive talk with me is excellent.He first listen with me what Is my problem then he briefly explain all the solutions in a simple manner .I want to give 5Stars to customer support executive ?????.,333c915c-dc37-47d2-a51c-79c627462f77,,02/08/2023 14:34,02/08/2023 14:41,02-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
a254be28-4903-468c-9df6-f63ba236dc12,Inbound,Order Related,Delayed,,97cf0c1d-1f95-4899-89e3-3c53277587d8,23/07/2023 22:20,01/08/2023 14:00,01/08/2023 14:02,01-Aug-23,SRINAGAR,Electronics,2199,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
e632ea07-b1d3-49f8-9d3b-5bdcc919cf29,Inbound,Order Related,Order status enquiry,,b5c4b79d-0e9f-4483-a1ad-03ec97955042,,01/08/2023 11:41,01/08/2023 13:50,01-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
78070ac4-61eb-4619-a704-7e434f2087a8,Inbound,Order Related,Order status enquiry,,7a8284bc-6c65-4877-8244-324dc9c406a1,,01/08/2023 17:01,01/08/2023 17:04,01-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,3
5356f25c-6766-42c1-ba5b-7f8e531220cc,Inbound,Returns,Wrong,,c1b83819-3161-4484-bd75-814d051996b5,,01/08/2023 18:54,01/08/2023 19:35,01-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
d3aea074-bb3d-4f6d-81c3-6a602699fd6e,Inbound,Returns,Fraudulent User,,2bd9bff5-e576-47ed-865e-15221bc9d6d0,,02/08/2023 13:29,02/08/2023 15:05,02-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
4e80b2ea-689c-4d54-88b3-443201b3318a,Inbound,Returns,Return request,,520c2092-0767-4892-bc89-24481d16874b,,02/08/2023 18:45,02/08/2023 19:06,02-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
16f566c7-04ec-4f4e-912e-6647c2234ad7,Inbound,Product Queries,Product Specific Information,,a37b050c-db14-4dce-9557-372f051e6b4f,,02/08/2023 18:58,02/08/2023 19:07,02-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
85d3a7b9-95c0-4965-b9f6-861115331ee1,Outcall,Returns,Return request,,56e0d6d0-c5b4-4dfe-89f7-5f182458d86d,,02/08/2023 23:28,02/08/2023 23:29,02-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
125c7449-7bd0-4477-8955-7ba52d4c36fd,Inbound,Returns,Fraudulent User,,653b16d2-516b-4b33-9e90-fae9cd579bbc,27/07/2023 22:30,01/08/2023 21:05,01/08/2023 21:07,01-Aug-23,BANGALORE,LifeStyle,6999,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
48678219-78aa-44ec-aaf8-d8cfbb5060ae,Email,Returns,Reverse Pickup Enquiry,Please return my order I want to say that reduce your timing to resolve our issue and improve your return pick up service Shopzilla email service regarding our issue provide relevant information ,bb928c74-2bfc-4f31-84fd-c66604cb1736,,02/08/2023 14:05,02/08/2023 14:18,02-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
97f689ab-3423-4f03-8ec9-2eca5caa7a28,Inbound,Returns,Reverse Pickup Enquiry,,2184d700-7860-48f1-9dd4-c25d7a7a3dba,,01/08/2023 09:04,01/08/2023 09:21,01-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
b2fc188f-4185-4ee8-8585-6e171fb1cc7c,Inbound,Refund Related,Refund Related Issues,Very good ,a7595639-4da5-48b2-9383-122ab0f107be,,01/08/2023 11:05,01/08/2023 11:14,01-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
5a2e9fd3-5c7b-49ae-acfb-29362dd84d1e,Inbound,Refund Related,Refund Related Issues,,f6051263-7d52-4636-9baf-7a69233875f9,,01/08/2023 16:46,01/08/2023 16:47,01-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7ea97555-1260-46a2-93a6-df137a2509cb,Inbound,Returns,Reverse Pickup Enquiry,,b8b7a0e1-d4b8-4d8b-95dc-7a7ad5b20969,,01/08/2023 19:01,01/08/2023 20:19,01-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
973f1f58-0697-4ac6-b3f0-11862ec12f3b,Outcall,Returns,Return request,Good,b5cf8ad2-bb70-4de7-ba8b-9e62baa2e0a5,,01/08/2023 23:47,01/08/2023 23:54,01-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
14b8a39f-73be-454f-8a9d-e5ef53723d17,Inbound,Order Related,Order status enquiry,,5456d935-3e87-4f87-b0e6-07555aa0faf4,,02/08/2023 10:25,02/08/2023 10:27,02-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
c45b02e1-1079-4003-b452-6a37193858d3,Outcall,Order Related,Installation/demo,Please resolve my issue asap,cbcb654f-f4a9-4c5a-bc59-63705161800b,,02/08/2023 14:15,02/08/2023 19:11,02-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,2
012c5fb1-b99c-4c27-bc26-c12dfbf6f853,Inbound,Returns,Fraudulent User,Tq ,bfd37916-7daa-4dec-aa06-6a5678cd68fe,03/07/2023 13:44,01/08/2023 10:38,01/08/2023 10:45,01-Aug-23,BANGALORE,LifeStyle,925,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
843061ec-b0a8-4315-b54b-8858945c9556,Inbound,Order Related,Delayed,,014a48c9-4f4c-4b1f-88bd-e233c007198b,19/07/2023 01:32,01/08/2023 12:20,01/08/2023 12:21,01-Aug-23,CHENNAI,Electronics,219,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
5a326494-f983-4ed4-beae-2c344aa0e6d7,Inbound,Returns,Reverse Pickup Enquiry,No solution provided by executives they dont have any ethics to talk customer only time wasting,a2690def-2e51-45c5-a03c-ee7a5ed29e83,11/07/2023 11:05,01/08/2023 09:56,02/08/2023 21:18,02-Aug-23,VARANASI,Home,433,,Timothy Henry,William Park,John Smith,31-60,Morning,1
769bad9b-441e-49f3-b1d9-42c465aac76a,Inbound,Returns,Return request,,6443d3f1-c65e-4cbd-ad6c-f768589fcd1d,,01/08/2023 16:06,01/08/2023 16:11,01-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
628272e7-09bb-4a5d-85a3-67f16c3c19d1,Outcall,Order Related,Order status enquiry,,e16a7abc-bad6-49e1-906d-c9df564ba055,,02/08/2023 09:07,02/08/2023 11:01,02-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8bcfb66b-c4d9-4558-977c-f9ac33692049,Outcall,Returns,Product related Issues,,9748ebb8-2913-4c24-a474-95df279ac5a8,,02/08/2023 10:47,02/08/2023 11:14,02-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
00b6be46-3749-43f4-8d1c-0ab38e285d77,Inbound,Returns,Reverse Pickup Enquiry,,175d0d28-0495-442d-9413-008472da5a00,,01/08/2023 09:06,01/08/2023 09:10,01-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
5c6ffd39-4115-429a-9f8a-4e93fdcb60e2,Inbound,Order Related,Delayed,It would be nice if the customer service is in Other also,99177967-2c62-474b-8773-597f8edc9270,,01/08/2023 17:27,01/08/2023 18:08,01-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,4
54e93214-61c0-4e6e-bf72-6a979b646779,Outcall,Returns,Reverse Pickup Enquiry,,731ceabc-ca60-499c-ab88-4220ca4af7a1,,01/08/2023 19:01,01/08/2023 19:12,01-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,3
8a1bdda1-a947-44a6-8e67-1ab0cfe5e85f,Inbound,Returns,Reverse Pickup Enquiry,,070c1a13-7137-4a38-b85e-45f9422db1e4,,02/08/2023 22:06,02/08/2023 22:11,02-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
33cad777-9fc3-429b-9b19-653a8603bd4b,Inbound,Order Related,Delayed,,b4b56087-f00b-43f9-8acf-c63f7b63ffbb,,01/08/2023 16:23,01/08/2023 16:24,01-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
07628f52-fa3d-415a-a64d-3811c1faf11b,Outcall,Returns,Missing,,f4714bf8-253b-4146-82fc-2ad6fd22713f,,01/08/2023 16:38,01/08/2023 19:24,01-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0a848185-697d-4bef-a373-061312e347ee,Inbound,Returns,Return request,,fa6864c6-1d59-47c2-a9bd-3352eb06c9e7,,01/08/2023 22:52,01/08/2023 22:53,01-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
216ac146-3a3a-4002-af49-0a17c100b766,Inbound,Order Related,Order status enquiry,,ed22290e-8681-4da9-8f21-31bfb813ea51,,02/08/2023 18:06,02/08/2023 18:10,02-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,1
7b91d5b6-0753-4ca0-9ab0-8e02b2b22609,Inbound,Returns,Reverse Pickup Enquiry,,8220b2fa-51fe-433b-8c71-3f45bf5e8dc2,,02/08/2023 18:05,02/08/2023 18:05,02-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
35dd3088-fcfc-400b-ad6b-6a4ee2eb1b53,Inbound,Order Related,Delayed,,32eb78a0-9282-46c4-91f7-9b9e29e564b2,26/07/2023 08:45,01/08/2023 21:39,01/08/2023 21:41,01-Aug-23,PHALODI,LifeStyle,2849,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
be6db8bb-ca93-466b-aef0-7332522dcbfd,Inbound,Returns,Reverse Pickup Enquiry,,c66f40d4-658f-4f7c-956a-0b869b032c98,,01/08/2023 19:23,01/08/2023 20:02,01-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
7b9bab93-507c-4643-9896-3d6aaf106ac3,Inbound,Refund Related,Refund Enquiry,,75cb8eda-af5f-476b-8d42-95040b2c9940,15/07/2023 19:11,01/08/2023 17:15,01/08/2023 17:23,01-Aug-23,REWA,LifeStyle,259,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
f43a31c6-487b-478a-9cfe-c4bdabe8584d,Inbound,Order Related,Delayed,,c71c940d-159b-4327-88be-d0bf83ab7662,28/07/2023 17:56,02/08/2023 17:25,02/08/2023 17:26,02-Aug-23,BANGALORE,Books & General merchandise,499,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
737567e0-e484-4fdb-bd36-5678c584c669,Inbound,Cancellation,Not Needed,Very bad supporting staff,840bfb72-d6fb-4982-9533-838fac077489,28/07/2023 16:31,01/08/2023 12:01,01/08/2023 12:02,01-Aug-23,FAIZABAD,Mobile,15999,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
ba8ab7f2-f89c-4afd-a481-aa1466872dac,Inbound,Returns,Reverse Pickup Enquiry,Worst ??,0d0a8d2c-cfcc-46d6-bb2e-8b83d9e1df85,,01/08/2023 04:54,01/08/2023 05:01,01-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
7095d0ce-bde2-46c7-8cb5-60e5125d5e0f,Inbound,Returns,Reverse Pickup Enquiry,,c80e985c-3160-47f2-a031-434072a94666,,01/08/2023 18:05,02/08/2023 21:46,02-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
7cc0a6c1-0d82-4f4a-b23d-667e07973fa2,Inbound,Order Related,Customer Requested Modifications,The guy was too supportive,b5b5ae22-1a19-48d3-aab0-5461b5d53292,,01/08/2023 18:20,02/08/2023 01:05,02-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
6db1ba4c-8f56-4a82-9405-e48479783045,Inbound,Returns,Reverse Pickup Enquiry,,80df17d8-e62e-43b8-93ee-f363e3a6d3cf,,01/08/2023 21:10,01/08/2023 21:14,01-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
e6a2bf19-4ccf-486b-a548-4b9237bd737b,Outcall,Returns,Reverse Pickup Enquiry,Riteran product ,62837820-83c2-4f4b-b14a-eb6ec3493355,,01/08/2023 21:39,01/08/2023 22:11,01-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,1
f8504fd3-3381-4425-bd5d-3c3180fc9db2,Inbound,Shopzilla Related,General Enquiry,,4648d6bb-7466-484d-a175-fe0e2a066bc7,,02/08/2023 00:19,02/08/2023 00:20,02-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
a2a58e58-31a4-4a7b-a560-b781aa6ecd28,Outcall,Shopzilla Related,Account updation,,2d078abc-4f29-4e82-9dff-4ef442ac3831,,02/08/2023 11:43,02/08/2023 12:11,02-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
faee4b93-1824-4e7c-9e65-0f9ade319f7d,Inbound,Product Queries,Warranty related,,50d37515-9f9c-4913-bd4a-3802dc790bb3,29/07/2023 11:08,31/07/2023 21:02,01/08/2023 15:41,01-Aug-23,ALLAHABAD,Electronics,89,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
b1d203f0-192c-4f41-8fb6-7fad4b856d1a,Inbound,Feedback,UnProfessional Behaviour,,6ab80579-e0d6-4b09-bf41-c3b3c4fca276,,02/08/2023 12:39,02/08/2023 12:41,02-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
92175e69-5d4c-4551-92d6-6efefe5377c6,Inbound,Order Related,Order status enquiry,,43e4ebba-aee7-4e55-a7bc-2f0eb0ccffad,,02/08/2023 17:14,02/08/2023 17:14,02-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ccfea7a5-394d-40be-89bc-1ec68edd5f0f,Outcall,Order Related,Installation/demo,,e7e01576-b5c5-4877-b83d-2532d73545e5,,02/08/2023 08:18,02/08/2023 08:19,02-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
c14d0255-3406-4353-99d1-508dc4f0a73d,Outcall,Order Related,Invoice request,,1099fec0-705f-4973-a3c4-2e652d90bb01,,02/08/2023 18:35,02/08/2023 18:39,02-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
2bb78c36-eb95-4114-b515-080d39b13d43,Inbound,Shopzilla Related,Signup Issues,Customer care is usually busy,0fce70a8-1890-43dc-a953-cba73d1ef057,,01/08/2023 12:01,01/08/2023 22:03,01-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
a54e2e64-1ccd-4e31-ae59-72f47e7574f6,Inbound,Returns,Reverse Pickup Enquiry,,75227eac-320d-4957-a011-1137de508902,,01/08/2023 20:19,01/08/2023 20:21,01-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
5c2c2e9d-7bad-4466-b63d-9b1426a45226,Inbound,Returns,Return request,Not,83d5354e-1abe-42dc-a2f0-ab8a709bd5a4,09/07/2023 08:53,01/08/2023 14:29,01/08/2023 14:31,01-Aug-23,UDAIPUR,LifeStyle,418,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,1
6b2959dc-bdfd-43cd-b715-2edda3db81b3,Inbound,Order Related,Installation/demo,,f8ea2987-73a0-4368-9ad5-2f8462d5f15b,,02/08/2023 10:30,02/08/2023 10:31,02-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
910037d9-ea0f-40d8-8f19-f9968c4641a4,Inbound,Order Related,Installation/demo,,7c2d020d-a23f-4d3b-9fbf-593cbbd9c823,,02/08/2023 17:10,02/08/2023 19:32,02-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
30a40b8f-fe6a-4eb4-a77a-18938d51ce00,Inbound,Returns,Reverse Pickup Enquiry,,a2ce562a-5b30-47d6-9316-a6330cdc26ed,15/07/2023 16:40,01/08/2023 17:05,01/08/2023 17:11,01-Aug-23,KOLKATA,LifeStyle,479,,Michele Kramer,William Park,John Smith,61-90,Evening,4
acde33fa-5576-419e-9c59-2e2023b48d9c,Inbound,Returns,Reverse Pickup Enquiry,,d0f2ad95-b0db-4cd5-816a-1f16b6772a20,,01/08/2023 09:38,01/08/2023 16:05,01-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
f86a7a3a-d19b-43fe-8f25-1782349d44f4,Inbound,Order Related,Order status enquiry,,28242dab-f9f5-48c0-8652-148cd9a4f0fe,24/07/2023 17:40,01/08/2023 15:02,01/08/2023 16:04,01-Aug-23,MUMBAI,Home,150,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
6140c57c-6416-472c-8375-cfefab2044bd,Outcall,Returns,Wrong,,0ab45e39-ea5c-490d-91d3-2f73fe91df90,,01/08/2023 16:45,01/08/2023 16:48,01-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
5f763231-b3cd-4aef-a0b0-8fb0ce297f9c,Inbound,Returns,Reverse Pickup Enquiry,,4dd12fa8-b124-48e5-8d2a-de1d2abf0663,,01/08/2023 17:56,01/08/2023 18:01,01-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
425204ff-e176-4c06-8cbf-f19217022112,Inbound,Returns,Fraudulent User,,56b037c7-7e47-4853-9bf7-400f7e52284c,,01/08/2023 19:36,01/08/2023 19:47,01-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
24c2080f-edac-4200-a032-dbcd8a374d79,Inbound,Returns,Damaged,Thenks ,21f4b721-6dda-4a34-914b-9aa5d10973b8,,02/08/2023 11:15,02/08/2023 11:20,02-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
6f6c2a57-26e3-4124-9cd8-f389e839aee0,Inbound,Order Related,Order status enquiry,,dc136f9a-0376-4fbe-b8d1-8c4f0b9c9685,,02/08/2023 19:35,02/08/2023 19:40,02-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
8f79b7c8-0584-44a7-8930-c245edbd37b7,Inbound,Returns,Damaged,Thnx,f3f2a99a-ec6d-4b4b-a203-9018ef5746c9,,02/08/2023 21:45,02/08/2023 21:51,02-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
273931e5-036a-49d1-b5f0-0207d8806469,Inbound,Order Related,Delayed,,fec1fbde-128e-40b9-b7a7-f39bcec4ae0c,21/07/2023 00:02,01/08/2023 00:43,01/08/2023 13:11,01-Aug-23,MUMBAI,Books & General merchandise,179,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
f18b3de7-30c6-4d9d-b119-384cc7b85dc5,Inbound,Returns,Reverse Pickup Enquiry,,0600a330-35e4-49c2-9548-fd1d0a445765,,01/08/2023 16:24,01/08/2023 16:30,01-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2e88b8ae-8374-4fac-8718-9c7a59f7b9a2,Inbound,Order Related,Installation/demo,,3253966e-e318-4aa5-9588-7c9a78ede33b,,01/08/2023 20:23,02/08/2023 15:18,02-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
6c3a98d7-2329-4986-8b53-f48880538115,Inbound,Returns,Reverse Pickup Enquiry,,923c6e99-20c7-4f7f-9c79-62f5ffce6538,,02/08/2023 13:36,02/08/2023 15:20,02-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
cef28c8f-d34a-43aa-b84a-450c12afcf41,Outcall,Returns,Return request,I am happy and satisfied of your support.,70af68c6-3c3f-48ef-a428-7d44b40870b2,,02/08/2023 14:29,02/08/2023 15:30,02-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
6791b247-495f-4f2c-a3f3-4d87769b16ad,Email,Order Related,Delayed,Shopzilla is doing very worst performance since last month. In three years my experience is very worst. ,6e8600db-aaea-487a-ae09-6ccc14325984,20/07/2023 12:00,01/08/2023 10:31,01/08/2023 10:59,01-Aug-23,SONBHADRA,Books & General merchandise,217,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3e467bca-a956-4e8f-a359-a2203088b238,Inbound,Returns,Reverse Pickup Enquiry,??,adcfb83f-6f5c-4a18-8c61-10630c7088c9,07/07/2023 17:22,01/08/2023 07:59,01/08/2023 08:09,01-Aug-23,BIKANER,LifeStyle,459,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
a744e5f7-a689-4155-8940-33067f3bbfc8,Inbound,Shopzilla Related,General Enquiry,,65f7438e-ea15-4bb9-b63d-79a7cf48ae9a,,01/08/2023 14:50,01/08/2023 14:55,01-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,3
c0b2fb83-a7f2-4024-8b42-75bb93ad1eb4,Inbound,Order Related,Order status enquiry,,6420865c-50fd-4be8-b97b-eb99de3b3ad8,,01/08/2023 11:38,01/08/2023 11:40,01-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
40d69e94-6bee-44a1-924a-d2d176c829cd,Inbound,Order Related,Delayed,,4fd74a28-8a44-40a0-8b05-b539f1f85d5f,,02/08/2023 16:28,02/08/2023 17:45,02-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
4117034c-dc62-4e99-bcd8-f458f65ed3b4,Outcall,Returns,Wrong,,7ee8a9c4-de23-44b1-9c94-aa374a867373,,01/08/2023 13:17,01/08/2023 13:31,01-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f22e2240-2aba-47e3-8ea7-bc73f9cb2ebe,Inbound,Returns,Technician Visit,Customer support and product not good I am not happy ,066576e8-f24a-492d-a78c-f5e14cf5bfc5,,01/08/2023 17:10,01/08/2023 17:26,01-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
bcd76d28-fdf8-4020-b9ef-f11277841886,Inbound,Order Related,Installation/demo,,46430dca-9330-4cd5-b417-341f7497b80f,,01/08/2023 20:20,01/08/2023 20:26,01-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
7340dbb3-7af7-4383-ac35-8d3bb7070b7a,Outcall,Returns,Reverse Pickup Enquiry,,a795b2f1-cc97-4687-bb85-43e7a9b3691c,,02/08/2023 11:12,02/08/2023 11:14,02-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
417c76ad-8602-436c-88a0-fd2830fff413,Outcall,Payments related,Card/EMI,Nice to talk ,022da70b-eaad-4bcb-96f4-ba0222df4a62,,02/08/2023 19:24,02/08/2023 19:25,02-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
5a4e41f9-9de4-4c92-ba79-58f1199cedc9,Outcall,Returns,Reverse Pickup Enquiry,,89db992c-f972-40d9-b271-09158a6deb4a,03/07/2023 14:42,03/08/2023 16:30,03/08/2023 16:35,03-Aug-23,NAGPUR,Furniture,7679,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
bad02317-4a15-49ba-8d8a-b6f78b885254,Inbound,Order Related,Customer Requested Modifications,Bad behaviour rudely language and given wrong information to the Customer ,,,03/08/2023 15:17,03/08/2023 15:19,03-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
cba62f77-060c-4931-90a1-4911a681a168,Inbound,Order Related,Delayed,,4fd80be3-c587-48a0-a8a3-8563e041867f,23/07/2023 09:53,01/08/2023 16:15,03/08/2023 08:09,03-Aug-23,SURAT,Books & General merchandise,736,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
5af6b107-d261-4b17-bd61-9b830360f362,Inbound,Offers & Cashback,Other Cashback,Thank you for your support.,,,03/08/2023 20:26,03/08/2023 20:32,03-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
2e1a4f5c-a4ce-4da0-bfcc-19fd94a49e16,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 09:51,03/08/2023 16:00,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
e0dd445f-5198-4fac-8169-e09bcbb205de,Inbound,Product Queries,Life Insurance,Good luck of the day ,,,03/08/2023 14:43,03/08/2023 14:47,03-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
fba0a30e-4c83-47c2-8831-38d6c9b2b8c7,Inbound,Returns,Return request,,,,03/08/2023 17:13,03/08/2023 19:25,03-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
6664e26f-11ff-4e59-b7ef-375839735ff7,Inbound,Returns,Reverse Pickup Enquiry,"The customer executive was solved my problem within few minutes, thank you ",,,03/08/2023 22:24,03/08/2023 22:28,03-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
67f8816c-9dee-4303-9cf0-b9be2e6fa304,Inbound,Order Related,Delayed,,131bf012-b6b7-475d-8c09-d8f90e5c233b,27/07/2023 18:44,03/08/2023 07:39,03/08/2023 07:41,03-Aug-23,AHMEDABAD,Electronics,1299,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
df542ec4-990c-430a-80f0-59a125368026,Outcall,Returns,Fraudulent User,,,,03/08/2023 21:16,03/08/2023 21:16,03-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7b1d0400-364f-4ff1-9338-8fe92254f8a6,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 21:22,03/08/2023 21:39,03-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
ab2901c7-db1c-4ed7-8645-5785e2c3433f,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 23:56,03/08/2023 00:01,03-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
0a818ef6-b85e-45af-9dac-6547ee9932ff,Inbound,Feedback,UnProfessional Behaviour,Voice is very sweets,,,03/08/2023 11:05,03/08/2023 11:10,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
20b19aaf-9cfd-4a09-b956-1fda96307190,Inbound,Order Related,Delayed,,,,03/08/2023 16:45,03/08/2023 16:50,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
0a34bec4-1832-4dd0-91c9-a66ed1924978,Outcall,Returns,Exchange / Replacement,Well done,,,03/08/2023 20:29,03/08/2023 20:46,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
0f819db6-288c-44bd-93e7-5e9a0664fece,Inbound,Returns,Reverse Pickup Enquiry,Very bad ,,,03/08/2023 12:43,03/08/2023 12:45,03-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
74bbd76f-a493-4cec-9c19-362c0342533f,Outcall,Order Related,Installation/demo,Service centre no support ,,,02/08/2023 11:01,03/08/2023 10:39,03-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
33e57cd2-e6a8-42e9-b92b-410308d39157,Outcall,Returns,Return request,,,,03/08/2023 12:17,03/08/2023 12:18,03-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
c10f1a77-c03e-43ae-afd2-872bbedf745b,Inbound,Returns,Service Centres Related,????? h Shopzilla ,,,03/08/2023 14:13,03/08/2023 14:30,03-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
2cba85c1-3800-4005-b2d9-a7318c8fd613,Inbound,Refund Related,Refund Enquiry,Good,,,03/08/2023 17:21,03/08/2023 17:30,03-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
43c92d94-84a9-4dff-a929-42fae214bba5,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:54,03/08/2023 18:59,03-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
1d03de9f-4748-4f26-b42b-726e6cde53f2,Inbound,Returns,Service Centres Related,,,,03/08/2023 12:54,03/08/2023 12:58,03-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d27fad59-c18d-486c-9268-9d5fb597ce64,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:04,03/08/2023 23:07,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
7d936544-1a83-481e-967f-98e69ff80753,Outcall,Returns,Fraudulent User,Good,,,03/08/2023 17:30,03/08/2023 17:51,03-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
2a822b56-5b96-48d8-a840-609f89ad5b3e,Inbound,Returns,Wrong,change my product,5616d7c6-6f0d-4bb2-b1ed-be00593fa2c7,27/07/2023 11:58,02/08/2023 15:18,03/08/2023 09:32,03-Aug-23,SALEM,Books & General merchandise,2644,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
572cacfe-8dc9-49c6-94af-b833d3bfe460,Inbound,Returns,Technician Visit,With all effort my issue is still unresolved and defective item is still at my door unreturned,,,03/08/2023 20:09,03/08/2023 20:14,03-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
49f47099-b4f0-4aee-869c-b275f47a4fe9,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 13:08,03/08/2023 13:41,03-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
e4cfd258-0781-4d1e-aed9-b9812c41b051,Email,Order Related,Delayed,,1a1ad02e-ac84-496a-8905-f812227dd203,10/07/2023 10:53,03/08/2023 17:17,03/08/2023 17:22,03-Aug-23,DANKAUR,Books & General merchandise,173,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
1b6c25cc-c645-4c05-a4fb-f0f801e90b67,Outcall,Returns,Missing,Good,,,03/08/2023 11:32,03/08/2023 11:34,03-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
c9134f78-cfc5-4780-a546-3c7e61780f42,Outcall,Returns,Service Centres Related,,,,02/08/2023 14:43,03/08/2023 16:04,03-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,1
960f5ab6-9cc5-47aa-8aa0-9d35344edd06,Inbound,Returns,Return request,,,,03/08/2023 13:33,03/08/2023 13:37,03-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
2e7c0d28-eb20-4318-875e-73860a1abdbf,Outcall,Order Related,Order status enquiry,PAYMENT FAILURES SHOULD BE MINIMIZED,,,03/08/2023 00:18,03/08/2023 17:30,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
86615624-e899-4207-9651-79b3701a392c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:48,03/08/2023 10:14,03-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
59612011-1880-4ebc-8053-53665d6e0b56,Outcall,Returns,Return request,Great work,5774ef01-209a-467f-9a70-d00b238de8d7,18/07/2023 09:06,03/08/2023 18:04,03/08/2023 18:07,03-Aug-23,VADODARA,Electronics,899,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,4
be16a150-c7c9-47ae-b4c1-d0afe24f3a70,Outcall,Order Related,Delayed,,f63a72ce-f905-4738-b0ae-4c542496fdde,19/07/2023 21:44,03/08/2023 20:18,03/08/2023 20:18,03-Aug-23,KATIHAR,Books & General merchandise,16799,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
e3114700-ed99-41e1-9962-cbf41ed49562,Inbound,Returns,Return request,Customer exicutive are good and professional the name if this guy Rahul..he is supportive and polite happy with the customer support..??,,,03/08/2023 13:09,03/08/2023 13:23,03-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
63fe3f4c-a679-44dd-9fe2-fda4965a76ff,Outcall,Order Related,Installation/demo,,,,03/08/2023 18:39,03/08/2023 18:42,03-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
0ea0b8e2-012c-46e6-99e4-b88af89ad995,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 17:22,03/08/2023 01:35,03-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
0f7a96cd-87bd-4ae0-9d44-747e33c810b6,Inbound,Returns,Return request,,,,02/08/2023 08:48,03/08/2023 08:13,03-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
6e874b5e-8f48-4bff-b5da-bb2fa7a7c5ed,Outcall,Cancellation,Not Needed,,,,03/08/2023 09:29,03/08/2023 09:30,03-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cf24d30f-95ee-4aa3-aeda-85a29f1fc7cf,Outcall,Order Related,Installation/demo,Please deal with perfect sellers,,,03/08/2023 18:29,03/08/2023 18:31,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
d69e2e90-9d96-4b8a-8a0a-8c6209cc8eb0,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 20:12,03/08/2023 20:38,03-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
d1e71e9a-7e6c-4bea-98a9-31c0085de739,Inbound,Offers & Cashback,Affiliate Offers,Pls take feedback of problem/ complain made by the customer about your service ,,,03/08/2023 06:47,03/08/2023 07:32,03-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
7986d84e-fa53-4711-8519-d2a5c7baece6,Outcall,Cancellation,Not Needed,,,,03/08/2023 22:48,03/08/2023 22:51,03-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
eaa221c4-92e3-4e3d-acab-d4e135c3d726,Inbound,Returns,Reverse Pickup Enquiry,Good job Mam ,,,03/08/2023 12:15,03/08/2023 12:16,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
03fe4801-29c1-47f2-9205-f6660ea02001,Outcall,Payments related,Payment related Queries,Thanks ,,,03/08/2023 16:20,03/08/2023 16:21,03-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,4
4385f0c7-e1b9-48c3-9221-f10bf3e850cd,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 22:48,03/08/2023 22:50,03-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
f74f2d97-26ab-467f-94f2-410db441d5aa,Outcall,Returns,Reverse Pickup Enquiry,,471b208c-c99d-4f1f-aae2-cb3e95d68f09,23/07/2023 11:28,01/08/2023 18:13,03/08/2023 15:48,03-Aug-23,KOLKATA,LifeStyle,341,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
e0ed2b48-f0a8-4e6a-afae-643017767cff,Inbound,Product Queries,Product Specific Information,GOOD RESPONSE THANKS Shopzilla ,,,03/08/2023 17:14,03/08/2023 17:20,03-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
3d1d02bf-c0b6-4faf-befb-fc22977131de,Inbound,Returns,Return request,,3741920f-c1ca-4aeb-a57e-528fba240002,29/06/2023 11:00,31/07/2023 17:43,03/08/2023 10:23,03-Aug-23,HOWRAH,Electronics,14990,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
fc6c4b81-73e1-403b-bc73-192ef3737170,Inbound,Order Related,Installation/demo,,,,03/08/2023 16:33,03/08/2023 16:37,03-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
e4589415-b6c9-42e7-b70c-29cb9608d47d,Inbound,Order Related,Delayed,Me   sir   karake achchha laga,,,02/08/2023 19:20,03/08/2023 05:10,03-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
b8eb1561-a2b9-48f9-9606-79735c974012,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,03/08/2023 15:34,03/08/2023 17:10,03-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f142a13a-6978-4d97-9659-1fd9e98df949,Outcall,Order Related,Seller Cancelled Order,,,,03/08/2023 08:30,03/08/2023 08:32,03-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
fbccf7fc-557c-470d-86a6-301fb91e2da7,Inbound,Returns,Fraudulent User,,,,03/08/2023 19:05,03/08/2023 19:56,03-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
ee661c5e-0180-42a7-bede-13cac5ba7f77,Outcall,Order Related,Delayed,,ab983fb1-1895-4d1a-885f-d509e04ed135,23/07/2023 17:41,03/08/2023 13:36,03/08/2023 13:53,03-Aug-23,TUMKUR,Home,179,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7b2b9c3c-ca75-44c7-b636-28321091eada,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 15:56,03/08/2023 21:31,03-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
eef4c9e4-0f5d-4753-80e5-c637b262e016,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:19,03/08/2023 17:21,03-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
06a75fac-d6b2-41ab-a997-4f3d32d51d4b,Inbound,Returns,Return request,,,,03/08/2023 19:09,03/08/2023 19:11,03-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
1a9bafb6-8bac-4b71-9634-3f4d19c94880,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 21:41,03/08/2023 21:45,03-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
73fd3204-ede0-42d2-97a3-d2eee966db59,Email,Returns,Fraudulent User,You guys are ethical scammers.,,,03/08/2023 19:34,03/08/2023 19:48,03-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,1
869a360a-ec24-4707-8d39-69d2a5e992b7,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 12:54,03/08/2023 13:04,03-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,4
5f894feb-7d97-4d0e-9f84-103b612c4307,Outcall,Returns,Wrong,,,,03/08/2023 22:54,03/08/2023 22:58,03-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
106d06eb-6fdd-4119-9788-e4c34bc5acf2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:19,03/08/2023 21:21,03-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
56391848-e15c-4bcc-bded-47984db69fd5,Outcall,Order Related,Customer Requested Modifications,Thank you ,,,03/08/2023 09:42,03/08/2023 09:46,03-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
02b88445-d829-4de0-ae13-8f94a6cdbb02,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:30,03/08/2023 11:40,03-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
700b3e89-c70e-4ab6-a621-8819a9dda982,Inbound,Shopzilla Related,Account updation,,,,03/08/2023 13:47,03/08/2023 13:57,03-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0c81a15a-952f-4808-a50e-bc087c1ef7b7,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:00,03/08/2023 15:06,03-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
db93717a-1b88-4605-b86a-81809971bc3c,Inbound,Returns,Return request,,,,03/08/2023 16:18,03/08/2023 16:20,03-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
e344d4eb-6add-4abf-9169-44fc2617b44e,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:34,03/08/2023 16:56,03-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
2a01e2b4-6799-4066-97a7-6197e0a35098,Inbound,Returns,Technician Visit,Very nice ,,,03/08/2023 20:39,03/08/2023 20:40,03-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
48f3839b-98e5-43de-ab04-f84d2a6958c0,Outcall,Payments related,Payment related Queries,,,,02/08/2023 21:56,03/08/2023 08:59,03-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,4
0f8d1ae1-04d3-4f64-96e6-6da873bf1c3c,Inbound,Feedback,UnProfessional Behaviour,Very nice,,,03/08/2023 13:06,03/08/2023 14:43,03-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
d473569b-035a-4027-8dd1-0cf4ca07034c,Inbound,Order Related,Installation/demo,Nothing ,,,03/08/2023 09:31,03/08/2023 09:33,03-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,4
d0a031c7-e1d3-4a7e-8b6f-7008de1dfb38,Inbound,Returns,Reverse Pickup Enquiry,The way he communicate is fabulous thanks ?? for solving my issue ,,,03/08/2023 20:23,03/08/2023 20:24,03-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
685aa4f4-3e07-45ac-a0cc-95d3499c3303,Outcall,Order Related,Delayed,", customer service in care service not use a professional language abusing use your language and not proper working and Shopzilla totally fraud and theft and 420 and Chief total focus on fraud",655a46e7-eb48-4734-bd90-f5d59f589294,03/07/2023 23:53,03/08/2023 11:11,03/08/2023 11:31,03-Aug-23,VARANASI,Books & General merchandise,334,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
479367a4-0a11-4c49-b03f-a917b1213565,Email,Order Related,Installation/demo,,,,03/08/2023 09:54,03/08/2023 10:10,03-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
71102b0e-c668-4c37-afe9-1c9b6bbdbd76,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:55,03/08/2023 20:04,03-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
a3784ca8-70b3-46a4-8ee7-33626bbeb9e1,Inbound,Refund Related,Refund Related Issues,No thanks ,,,03/08/2023 23:14,03/08/2023 23:16,03-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
f4484f8f-82b6-406e-bad5-8d7c791b054a,Inbound,Returns,Reverse Pickup Enquiry,Nice baat cheet aKa  ,,,03/08/2023 11:11,03/08/2023 11:15,03-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6fa478b8-9e39-468c-9923-624eb60a36f3,Outcall,Returns,Return request,,,,03/08/2023 12:03,03/08/2023 12:11,03-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
3f6cc079-2526-4ef2-97a3-aa59a0666b53,Inbound,Refund Related,Refund Related Issues,,59eb85c0-ce47-4259-81f2-9e3afedcb7c3,14/07/2023 14:46,03/08/2023 13:17,03/08/2023 13:22,03-Aug-23,NEW DELHI,Books & General merchandise,249,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
7ecd597e-2836-4cb7-9790-124879d82a66,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:29,03/08/2023 16:31,03-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
d99705cb-8bd4-4034-8f4d-9631d1102119,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:59,03/08/2023 15:33,03-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
854c3b91-f57e-4e40-b747-a61cf8df9c06,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:28,03/08/2023 17:29,03-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a6329c8e-6a9b-4ede-b71d-de5009a3ae98,Inbound,Returns,Return request,,,,03/08/2023 21:15,03/08/2023 21:17,03-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
65b0f2c4-d658-4545-ab77-1b2d0b550a4b,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:04,03/08/2023 07:25,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
e50a2533-db03-44bc-a953-462cf1f8fe9b,Inbound,Returns,Fraudulent User,,,,03/08/2023 18:35,03/08/2023 18:38,03-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
98cc82d1-7360-49c4-9c66-2245f634b560,Inbound,Returns,Service Centres Related,,,,03/08/2023 12:42,03/08/2023 15:18,03-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
7c0ded73-3c84-4bcc-afe6-6195f4536641,Inbound,Order Related,Installation/demo,,,,03/08/2023 19:07,03/08/2023 19:32,03-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
f015e5c7-e347-4b7d-918c-caeefb3909f1,Inbound,Returns,Reverse Pickup Enquiry,Very nice .,,,03/08/2023 23:35,03/08/2023 23:37,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
fe4bea89-79aa-4d49-b312-ba4cdadcda55,Inbound,Order Related,Customer Requested Modifications,All The Best. Keep It Up,,,03/08/2023 18:33,03/08/2023 18:34,03-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
9f09308e-88fe-4039-9e10-a872f2dc9326,Inbound,Cancellation,Return cancellation,,,,03/08/2023 16:37,03/08/2023 16:43,03-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
48a60add-f3a6-4442-bf0c-7e50e49450dd,Inbound,Returns,Return request,,,,02/08/2023 20:13,03/08/2023 11:51,03-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
58f240af-b2ff-4687-9c2d-f6e8870dec61,Inbound,Returns,Service Centres Related,,,,03/08/2023 22:56,03/08/2023 23:02,03-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,2
b8b9aa4a-e682-4fce-866b-33b58573d128,Inbound,Returns,Damaged,There is no mention of open box delivery and after receiving the product damaged i cant able to return the product also the customer support no able to help this so not good support team,954fb462-48a6-424a-8362-fe75c65792c3,26/07/2023 20:23,31/07/2023 12:11,03/08/2023 17:18,03-Aug-23,KOLKATTA,Home,699,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
93b55653-dc28-4acc-a17b-1a2c8008d917,Inbound,Order Related,Order status enquiry,I don't get any support from your end because your executive was not able to give proper information about my product.it had happened earlier also. There is no lesser than 1 no.otherwise i would have given that. Service is pathetic never aspected from Shopzilla.,,,02/08/2023 19:13,03/08/2023 04:52,03-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
d0340287-bfa9-4220-810d-0f886b60e8c3,Inbound,Returns,Wrong,,,,03/08/2023 11:17,03/08/2023 11:17,03-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
1ca903a2-daf1-4d9c-b516-78d07b17ceb5,Outcall,Cancellation,Not Needed,Good service ,,,03/08/2023 23:05,03/08/2023 23:12,03-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
d3687b5b-316d-425b-a75f-8d7fbfc48717,Inbound,Returns,Wrong,,d288a7e3-1c8f-4ad3-bc8a-d7064aa57da9,26/07/2023 06:19,02/08/2023 14:55,03/08/2023 19:45,03-Aug-23,JHANJHARPUR,LifeStyle,833,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
4c773e3c-fafd-46dc-bbc9-d989525678c6,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 21:26,03/08/2023 21:29,03-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
b97c1377-ef03-4759-861c-fd91721a92b7,Inbound,Returns,Fraudulent User,Require customer care No. Separately ,,,02/08/2023 19:58,03/08/2023 00:00,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
0d7227bb-e53b-4c21-8d3e-5262884ea00c,Inbound,Returns,Reverse Pickup Enquiry,????? ?? ??? ??,,,03/08/2023 09:35,03/08/2023 09:40,03-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
5967bff9-aa2f-45f3-baa3-95c32c509cf2,Inbound,Returns,Missing,,,,03/08/2023 15:10,03/08/2023 15:16,03-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
70226ec6-89a1-447f-b0ef-b15550cc519f,Inbound,Returns,Missing,,,,03/08/2023 18:03,03/08/2023 18:08,03-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
9b2d2b3b-489b-4dd7-9a81-d695bf904988,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 12:35,03/08/2023 13:21,03-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,4
aa48465c-44e1-4e4c-b110-1c258cad28f6,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:26,03/08/2023 16:30,03-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
90e9dfd6-de0f-4b8b-a06b-48018f218b5d,Inbound,Product Queries,Product Specific Information,Not satisfied ,,,03/08/2023 20:46,03/08/2023 20:53,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
68f29450-945a-499b-b967-674a92160c66,Outcall,Returns,Product related Issues,Make food items also returnable upon submitting pic of lower standard food delivered ,,,03/08/2023 22:39,03/08/2023 22:45,03-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
07cfde24-84ca-4e09-94bf-8ec245050064,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:59,03/08/2023 17:03,03-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
d2e85028-cec3-4de5-b739-989db4e61fb5,Outcall,Returns,Reverse Pickup Enquiry,Poor product ,,,02/08/2023 20:57,03/08/2023 07:37,03-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
5ce4cd2a-6945-4587-a5d4-1880b522d470,Inbound,Returns,Fraudulent User,,,,03/08/2023 17:49,03/08/2023 17:56,03-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
e78f36cf-4981-4714-8504-0ae1bf4e77c9,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:11,03/08/2023 18:37,03-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
2e90fcae-1f8c-4371-92cd-f5234b89061c,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 20:20,03/08/2023 20:21,03-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
b1905395-46d6-467b-81cc-6643a8f99dea,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:06,03/08/2023 10:08,03-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
3d561da2-8adb-4152-8837-85aedbfaef3c,Inbound,Returns,Fraudulent User,Customer service is very good,,,03/08/2023 11:34,03/08/2023 11:47,03-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
e87675fe-171c-472b-afaa-936fc2d11ed9,Outcall,Payments related,Payment related Queries,,,,03/08/2023 08:58,03/08/2023 09:03,03-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ff9c62ae-6a93-44e7-9b7c-d4a9d01cb770,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:17,03/08/2023 10:21,03-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
b0dded31-de6a-48a6-abe7-e2d5a222f396,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 10:22,03/08/2023 10:29,03-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
26b8a82b-b85c-4906-a67e-ca589700037a,Inbound,Returns,Service Centres Related,,,,03/08/2023 12:06,03/08/2023 12:13,03-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
1dc26198-24a3-47b2-87b1-d369e2f8f4e5,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:59,03/08/2023 21:23,03-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
e644b651-166f-4765-a0d2-a426095b3999,Inbound,Returns,Reverse Pickup Enquiry,,dc396956-872b-47a5-a293-7fefd3add1aa,26/07/2023 13:15,03/08/2023 18:58,03/08/2023 19:01,03-Aug-23,BHANDARA,Electronics,1299,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
11feb1fe-2bc8-49c4-881c-e09729ecf7e3,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:17,03/08/2023 08:18,03-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
48e14a21-7fce-4ef3-9265-fea049ff7887,Inbound,Returns,Reverse Pickup Enquiry,Op,,,03/08/2023 11:31,03/08/2023 11:41,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
79aec31e-c429-4706-987e-9794b93053ab,Inbound,Order Related,Installation/demo,,,,03/08/2023 13:46,03/08/2023 14:21,03-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
965ff31c-ff38-469d-8e05-ed50d1094885,Inbound,Order Related,Delayed,,cf627694-e022-43e8-a0bf-137a06e6c473,23/07/2023 22:12,03/08/2023 12:22,03/08/2023 12:25,03-Aug-23,CHENNAI,Books & General merchandise,579,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,4
abbd6741-e034-49fd-848f-87cbf42a3fd9,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 01:07,03/08/2023 01:10,03-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
0c8e4945-e51e-46de-98ca-0343e52d8f91,Inbound,Returns,Reverse Pickup Enquiry,Many senior citizens patron your enterprise as they can't go out and purchase.Further many are not that good incomputer skills.Please moke policies more customer friendly and in this only your success lies.All the best.,,,03/08/2023 14:01,03/08/2023 18:30,03-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
f90187dd-ad81-449c-bcf9-3ed81f7a2163,Inbound,Order Related,Delayed,no,3e5a6934-5e56-4a56-aabb-5ec2fcb86428,24/07/2023 13:01,02/08/2023 18:57,03/08/2023 13:11,03-Aug-23,AHMEDABAD,Books & General merchandise,422,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
96c664d7-9fec-47b2-9891-193b71bca3f3,Inbound,Product Queries,Product Specific Information,You need to stop salling products those have no return policy ,,,03/08/2023 11:52,03/08/2023 12:21,03-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
3b142b29-d5ba-42e2-bf7d-38be7c57f519,Inbound,Order Related,Delayed,,,,03/08/2023 20:35,03/08/2023 20:38,03-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
680398ce-ed0c-4320-972a-4e2d4b425462,Outcall,Order Related,Delayed,Worst experience ,0ca3ccef-494c-45ce-afd1-11d7179e0a1a,30/09/2022 09:32,02/08/2023 16:53,03/08/2023 15:11,03-Aug-23,ALLAHABAD,Home,2599,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
7750ef48-fde6-4e81-9c7c-196c42e8d4bc,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:26,03/08/2023 19:29,03-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
a712ab3d-5c57-4c73-93f5-5dd8eb544ed6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:03,03/08/2023 16:06,03-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
eb2193bc-f32a-44d9-bf96-38cdfab44e60,Inbound,Returns,Reverse Pickup Enquiry,Good job ??,663598e7-15ec-4403-b807-572a11b5485f,14/05/2023 01:58,03/08/2023 05:58,03/08/2023 06:02,03-Aug-23,PATHARDI,Home,475,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
75c770bf-b7eb-4e1a-951a-109a0123938a,Inbound,Order Related,Delayed,,,,03/08/2023 15:29,03/08/2023 15:48,03-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
95e8cdab-bd4a-4639-bdea-8cfeef074b8f,Inbound,Cancellation,Not Needed,,,,03/08/2023 16:55,03/08/2023 16:58,03-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
81d2a9c4-935d-4573-bc7e-b8f0dfe197e0,Inbound,Returns,Reverse Pickup Enquiry,I am also happy ,,,03/08/2023 16:33,03/08/2023 16:34,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
e80a28ac-18d8-44cb-a292-936aa522bf59,Inbound,Order Related,Delayed,,,,03/08/2023 16:05,03/08/2023 16:06,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
3af0a98d-254a-4659-915f-eeea363688f7,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:25,03/08/2023 13:31,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
3108625e-f2d9-45da-8cd0-9fdf4a623a77,Outcall,Order Related,Order status enquiry,,,,03/08/2023 00:52,03/08/2023 00:52,03-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,4
3635bfa8-588a-4835-b286-76b2af7e1e26,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:43,03/08/2023 07:45,03-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
8461aba9-e85e-4e97-9061-09b6c8d96324,Email,Refund Related,Refund Related Issues,Any problems resolve early. ,69f4cf11-19a0-4a12-a19c-0f732367036d,20/07/2023 11:00,03/08/2023 08:54,03/08/2023 08:55,03-Aug-23,ADILABAD,Books & General merchandise,999,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
0d61717d-1fd5-44db-8773-e7be94e41717,Outcall,Returns,Reverse Pickup Enquiry,Good excutive helped thank you so much ??,,,03/08/2023 21:18,03/08/2023 21:23,03-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
96a93032-2e9b-427b-b9ae-fdb131d0436b,Inbound,Returns,Fraudulent User,,,,03/08/2023 21:28,03/08/2023 21:38,03-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
edcc8563-fad4-4c47-8fee-bc12c2945df6,Outcall,Order Related,Installation/demo,,,,02/08/2023 21:21,03/08/2023 12:27,03-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,1
d7848c1a-0e18-49ae-9142-ff8931db9067,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:10,03/08/2023 09:10,03-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
6ba02789-2ffa-4cd1-bb10-f3857de0cc47,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:23,03/08/2023 13:17,03-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
f855396b-2b9a-406e-8336-cf1cd7682330,Inbound,Returns,Reverse Pickup Enquiry,Good understanding for coustmer,,,02/08/2023 18:43,03/08/2023 10:24,03-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
4ea55dae-231c-46d5-8126-9fea7279c01d,Inbound,Returns,Wrong,,,,03/08/2023 06:06,03/08/2023 06:10,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
ca5775af-2a47-4d75-99bf-35693ac114c2,Inbound,Returns,Return request,,e4658a1f-3a82-48e0-95c7-e6db3e92a9f9,22/07/2023 13:21,01/08/2023 17:20,03/08/2023 01:09,03-Aug-23,SURI,Books & General merchandise,215,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
f42f7419-647e-4301-bd4c-a1ebc232ed58,Inbound,Payments related,Wallet related,,,,03/08/2023 12:15,03/08/2023 12:58,03-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
ae047cae-e2d3-463c-994c-87db3ce6a67b,Inbound,Cancellation,Not Needed,,,,03/08/2023 14:16,03/08/2023 14:21,03-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
ec0f5685-cb53-4424-929b-eb4f64b169e3,Inbound,Returns,Service Centres Related,You need have tight hold on your vendors. They should not say no to warranty if paid.,,,03/08/2023 16:28,03/08/2023 16:29,03-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
28db2f50-83fc-4d04-b915-30907c72d64c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:33,03/08/2023 17:34,03-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
1a49b223-ab7b-41af-a4e6-9f26d6eb92e6,Email,Feedback,UnProfessional Behaviour,,,,03/08/2023 13:09,03/08/2023 20:05,03-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
a1608499-ea00-437d-90dd-270275223b17,Inbound,Order Related,Invoice request,That person was nice nice to talk with him,,,03/08/2023 16:38,03/08/2023 16:40,03-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,4
fd404505-367d-4eaf-aab0-da90c781f911,Inbound,Returns,Reverse Pickup Enquiry,Not given any solution regarding my order ,,,03/08/2023 17:58,03/08/2023 18:04,03-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
36b29aee-ad58-4d31-a643-2dd09c4209da,Outcall,Feedback,UnProfessional Behaviour,,,,03/08/2023 18:41,03/08/2023 18:44,03-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
8d7584e4-8cd5-488f-b058-1f7ea85d40de,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 00:09,03/08/2023 00:09,03-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
9fd13541-3d11-4540-9303-58780b934641,Outcall,Returns,Return request,Ok ?? ,,,03/08/2023 08:45,03/08/2023 08:59,03-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
f31cc277-8756-452f-9b3f-95bd3ed4afb2,Inbound,Order Related,Customer Requested Modifications,The girl was too good tbh,,,03/08/2023 16:51,03/08/2023 16:52,03-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
db73085d-1fa6-4d6a-8695-31ec4ee76a61,Inbound,Order Related,Order status enquiry,,,,03/08/2023 21:30,03/08/2023 22:31,03-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,1
55d16c6e-15aa-4c96-9ef5-7c5ac2058d71,Inbound,Order Related,Invoice request,Please remove the cancellation charge. ,,,03/08/2023 09:30,03/08/2023 09:37,03-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
6b770e4b-9ed4-41d9-beeb-a0c717deff64,Inbound,Returns,Reverse Pickup Enquiry,I am really happy with your service. Thank You!,,,03/08/2023 15:07,03/08/2023 17:13,03-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
db43732c-09d9-419b-8453-0a3463203055,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:05,03/08/2023 19:27,03-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
7b74d056-d8bd-4012-b09a-4fe5d258bb28,Outcall,Cancellation,Not Needed,,7b79e1ec-96bc-4b67-b2d6-0762f88b1fe6,28/07/2023 15:46,03/08/2023 22:50,03/08/2023 22:57,03-Aug-23,VADODARA,LifeStyle,289,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
2e700248-a96f-4a0f-8be4-d1ed2999fc76,Inbound,Order Related,Priority delivery,Resolve,,,03/08/2023 06:57,03/08/2023 06:58,03-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
25437e44-285c-46e6-a04b-3b51dd1316a7,Inbound,Returns,Reverse Pickup Enquiry,Please make sure Very ease to connect customer service toll free number for each customer.,,,03/08/2023 16:49,03/08/2023 16:54,03-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
2548b36b-e19f-4eca-b398-ca89a3d1a71a,Inbound,Feedback,UnProfessional Behaviour,Very supportive and polite costumer support,,,03/08/2023 19:24,03/08/2023 20:19,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
f53355ba-6cb8-4240-b532-f9303d93ffb3,Inbound,Returns,Reverse Pickup Enquiry,Best jov,,,03/08/2023 10:58,03/08/2023 21:38,03-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
993d5af3-81a0-407b-9dd7-aa74946a1b92,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 13:27,03/08/2023 16:44,03-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7a48818e-9ca9-40bd-9db5-ab24cf7b4c68,Inbound,Onboarding related,Seller onboarding,,,,03/08/2023 20:33,03/08/2023 20:36,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
ca4fb05b-3dcc-4045-910a-fbcfc1b55f0c,Inbound,Feedback,UnProfessional Behaviour,,1507f1d2-9855-48c1-92ed-e37633a96572,09/07/2023 17:45,03/08/2023 11:36,03/08/2023 11:47,03-Aug-23,JODHPUR,Electronics,449,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,4
ddd15af2-2b0b-4ad8-ab34-7d1e4a52834d,Outcall,Returns,Return request,,,,03/08/2023 12:16,03/08/2023 12:20,03-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
45223e62-c0dc-4acf-8951-c32af7c069df,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:20,03/08/2023 11:24,03-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
8a2cdbf2-b017-4ab3-8f88-2a90dbcc456c,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 08:03,03/08/2023 08:06,03-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
10a77b6f-c10b-4acc-a4b7-7084faa8f7d4,Inbound,Order Related,Delayed,,,,03/08/2023 12:45,03/08/2023 12:49,03-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
d1a605ae-d93f-41a5-abea-75c300e5a189,Inbound,Order Related,Order status enquiry,Do not delay the product delivery after ordering product.,,,03/08/2023 19:25,03/08/2023 19:31,03-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
bf268cdb-0c3a-46d6-b27e-9576440a9427,Inbound,Returns,Fraudulent User,Nice ,,,03/08/2023 19:42,03/08/2023 19:43,03-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
5436816d-17ca-45d9-8faa-c8b49e3ee931,Outcall,Order Related,Customer Requested Modifications,,,,03/08/2023 11:47,03/08/2023 11:51,03-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
015e8d62-3a0f-422c-a97d-5940ed18fd08,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:29,03/08/2023 12:33,03-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
2baf7091-2184-4698-9124-6273448807d3,Inbound,Returns,Return request,,,,03/08/2023 19:24,03/08/2023 19:30,03-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
eb59b98b-c6af-4439-b98b-1c6dc79673d6,Inbound,Returns,Reverse Pickup Enquiry,,b9b9dc51-2f72-448c-bd5b-6359f8bba061,29/07/2023 16:14,01/08/2023 18:38,03/08/2023 08:48,03-Aug-23,MIRZAPUR,Books & General merchandise,130,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
a25495ef-7865-4034-8a8c-0bb9e3e37da3,Inbound,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 18:24,03/08/2023 18:25,03-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
2c36f9db-9d80-482a-8967-4bdd5e836511,Inbound,Order Related,Installation/demo,,,,03/08/2023 21:31,03/08/2023 21:32,03-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
91ecfdab-e546-4aed-a575-28d09351d40c,Inbound,Returns,Reverse Pickup Enquiry, Shopzilla froad   nahin diya hai 404 ,,,03/08/2023 08:46,03/08/2023 20:54,03-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
5a8f0a04-55d8-4b48-890c-cd275556275c,Outcall,Feedback,UnProfessional Behaviour,,,,03/08/2023 14:07,03/08/2023 14:21,03-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
07533fdd-941e-4117-9c52-c327ebd61388,Inbound,Order Related,Delayed,Teen char baar se mere   parcel   to miss     is baar bhi miss   he aur nahi aaya junagadh hub pe,,,03/08/2023 00:30,03/08/2023 14:51,03-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
2d0c33b8-c8f8-4bc6-afb1-6b5a22163e86,Inbound,Order Related,Order status enquiry,,,,03/08/2023 19:04,03/08/2023 19:08,03-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
020cf9ac-1801-439a-9029-3c0bd7c2ffda,Outcall,Payments related,Online Payment Issues,,,,03/08/2023 05:48,03/08/2023 05:50,03-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
658edb55-7982-49f6-bc0a-86db333be179,Outcall,Order Related,Installation/demo,,,,03/08/2023 19:29,03/08/2023 20:59,03-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
bd966032-114b-43cc-a51a-798e925c5965,Inbound,Returns,Damaged, grocery delivery return policy very bad ,65d9387e-d110-42f7-951b-0870fdf365fa,27/07/2023 19:51,31/07/2023 20:09,03/08/2023 01:39,03-Aug-23,MALDA,Books & General merchandise,27,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,1
1b0eb9f9-8e45-432c-abfd-21821d5eef6a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 00:20,03/08/2023 00:25,03-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
14d5b16f-7093-4bdd-bfd0-9a17569dd21f,Inbound,Returns,Fraudulent User,,,,03/08/2023 18:51,03/08/2023 18:56,03-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
27097cbc-51bc-437e-bdf0-659e09c3eed2,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 14:16,03/08/2023 14:18,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
84c65f7f-e6b4-4a36-a084-918f1f9dbf50,Inbound,Returns,Return request,,,,03/08/2023 16:59,03/08/2023 19:01,03-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
39be55c8-be90-41e3-9f66-cc4b904fd788,Inbound,Returns,Return request,  ??,,,03/08/2023 17:31,03/08/2023 17:33,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
e5219397-dc24-489d-a4b8-a941193d5260,Inbound,Returns,Reverse Pickup Enquiry,Please resolve problems ,,,03/08/2023 21:49,03/08/2023 21:55,03-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
c3fafa7b-d0d4-411a-a6e4-d0bb30bda0b0,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 12:44,03/08/2023 12:45,03-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8da035e3-2e2c-4851-811f-6f6b8b63aed6,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 15:06,03/08/2023 21:41,03-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
cab8916f-f22e-45a5-b7ae-5f3edbf50d94,Outcall,Refund Related,Refund Related Issues,,,,03/08/2023 12:17,03/08/2023 12:18,03-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
cf2aaa4f-977f-425c-9f29-cc2e60a61dc1,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:50,03/08/2023 13:54,03-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,4
1e89a08c-cf3d-465f-987d-93d4d7b7e06c,Inbound,Returns,Return request,"Pls look into customer trust ,because customer trust you brand.",,,03/08/2023 22:47,03/08/2023 22:50,03-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
30074523-228a-40ba-9ba6-d8e695a6564c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:39,03/08/2023 23:41,03-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
c7fcf7e3-5de5-4afb-b533-c88501ce7b6c,Inbound,Order Related,Delayed,,,,03/08/2023 11:28,03/08/2023 11:37,03-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
50902b69-eef7-4b77-9ba6-3e5a994ce320,Inbound,Returns,Return request,,,,03/08/2023 14:20,03/08/2023 15:21,03-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
a123e68e-b99e-4a55-a8b3-526b4c39220c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:49,03/08/2023 13:57,03-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7c501f43-a01b-4d30-89e8-30c696a981eb,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:05,03/08/2023 07:05,03-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
7f11c3b2-ae4f-4a89-8ff8-ab9b70acc40d,Inbound,Offers & Cashback,Other Cashback,All good,,,03/08/2023 12:46,03/08/2023 13:27,03-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
0a21c894-0815-4f8d-861e-779790a25bd3,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:40,03/08/2023 16:49,03-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
9ee44a1a-849e-432b-9b7d-6b872b7afa3c,Email,Order Related,Delayed,,c69d65a9-be4b-4dc7-8eb6-6f8f69e5da78,26/07/2023 20:20,03/08/2023 09:16,03/08/2023 09:18,03-Aug-23,WARANGAL,LifeStyle,639,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c2478440-479e-4ce4-b28a-6537a918cb46,Inbound,Order Related,Delayed,,e60710ea-990a-4ac5-b1db-82db3702dd09,30/07/2023 15:24,02/08/2023 20:19,03/08/2023 09:03,03-Aug-23,SOHNA,Home,999,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
b09e11a9-523e-4522-b0af-3e9480493ce9,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:42,03/08/2023 13:52,03-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,4
b55f4d2d-e898-4e31-a362-bd62a2e73629,Inbound,Returns,Wrong,,,,03/08/2023 17:08,03/08/2023 17:17,03-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
cfc9bcf2-acc6-49b2-8fc0-4ddadd633678,Inbound,Returns,Fraudulent User,,,,03/08/2023 21:30,03/08/2023 21:46,03-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
b96ce658-f7ed-41ff-a0c0-b2964578a835,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:50,03/08/2023 07:52,03-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
4dce1a9b-55ba-4044-bedf-9f7dbbb8ea18,Inbound,Order Related,Seller Cancelled Order,That's good for customerNot  disappoint ??,,,03/08/2023 21:02,03/08/2023 21:05,03-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
cbe061a8-0cda-41c2-87da-91b01a160fd3,Inbound,Returns,Missing,,,,03/08/2023 15:13,03/08/2023 15:14,03-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f148ebfe-9c71-44e5-9b8c-35dee1eeedab,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:26,03/08/2023 16:27,03-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
3b23e40a-c1b6-4e14-bbd7-474d7271c3ca,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:31,03/08/2023 21:04,03-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,1
625479fb-3363-42fb-8092-d33daf4e42a6,Outcall,Returns,Wrong,,,,03/08/2023 21:07,03/08/2023 21:10,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
22d9df50-78ae-4a52-8cc1-68274747a679,Inbound,Returns,Return request,,,,03/08/2023 10:48,03/08/2023 11:07,03-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,4
78033d20-3858-4d20-baf8-46e2b87a92f1,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:59,03/08/2023 13:01,03-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,4
c3454a5e-9ecb-4d60-a6da-885105900474,Inbound,Returns,Missing,,,,03/08/2023 22:21,03/08/2023 22:22,03-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
5a26013f-5d97-4aec-adb5-b2d1d6969735,Inbound,Refund Related,Refund Enquiry,,d869acd5-b4fb-4a6b-b80f-373a57351ebe,27/07/2023 10:23,03/08/2023 08:32,03/08/2023 08:42,03-Aug-23,ALIBAG,Books & General merchandise,1920,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
1d649f6a-93e0-4292-b171-0e31689e63f7,Outcall,Cancellation,Not Needed,Customer support not able to solve any concern.,,,03/08/2023 13:20,03/08/2023 14:07,03-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
b4518735-0b1c-4e6b-bd1c-f853fe265efa,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:27,03/08/2023 16:32,03-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
18d1b024-c426-44fd-9047-d72aa2bd40af,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:23,03/08/2023 18:42,03-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
977b7469-d217-4ed3-a53f-07a96ef08d7c,Outcall,Order Related,Order status enquiry,My problem is solve thank you ,,,03/08/2023 08:06,03/08/2023 08:09,03-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
cb95ea8e-9976-4fa2-a65a-c26c1fdeb89a,Inbound,Feedback,UnProfessional Behaviour,Ghatiya,,,03/08/2023 20:54,03/08/2023 21:06,03-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
0b43b329-10b1-4b12-bdbb-cb2285d79d1f,Inbound,Order Related,Seller Cancelled Order,PLEASE YOU TRY TO ORDER CONFIRMED SHIPED AN THEN WHY CANCEL ORDER???SO PLEASE YOU UPDATE TO POLICY SO SELLER NOT CANCEL AFTER SHIPPED ITEM.....PLEASE THIS IS VERY IMPORTANT BECAUSE LOTS OF CUSTOMER ANGRY THIS TYP OF CANCEL POLICY...,,,03/08/2023 21:01,03/08/2023 21:29,03-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
9216c096-f07b-4814-bd50-4ec39be2490a,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 22:57,03/08/2023 23:16,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
659ec01e-11ec-4627-bb00-27e0666cd319,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:31,03/08/2023 19:35,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
e27c80e0-39d1-4bc0-bdf8-80b4bfbf07a2,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 20:57,03/08/2023 21:02,03-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3299f87b-8a20-4a08-8bac-9da0c61f2253,Inbound,Order Related,Installation/demo,,,,03/08/2023 07:11,03/08/2023 07:12,03-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
dc425dc2-c56f-42e8-bd56-4a8cee3e11e5,Outcall,Returns,Reverse Pickup Enquiry,Now I am good ,,,03/08/2023 21:41,03/08/2023 21:46,03-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b1672156-c55d-4f2f-b595-e253216a95d5,Inbound,Order Related,Delayed,,83f4fbf5-57f9-47cd-b093-31ba679abf06,27/07/2023 20:09,02/08/2023 20:34,03/08/2023 06:10,03-Aug-23,VARANASI,Electronics,232,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
fb8282b6-1e96-4dff-9e4f-59a8a513fdc4,Outcall,Returns,Return request,,,,03/08/2023 09:52,03/08/2023 10:03,03-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
2445b67a-c102-4f24-8bc1-286013dac8bd,Outcall,Returns,Return request,,20ccd12d-a7a1-4625-b854-d87ec234a225,15/07/2023 19:44,03/08/2023 20:30,03/08/2023 22:06,03-Aug-23,SAMASTIPUR,LifeStyle,2339,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
f2ac9388-5f1a-4c33-9afd-2f62e9abb4c3,Inbound,Offers & Cashback,Other Cashback,Good behaviour ,,,03/08/2023 21:31,03/08/2023 21:50,03-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
e2c13e87-1ba5-4192-8aa4-92b8b65fa886,Outcall,Returns,Fraudulent User,,,,03/08/2023 10:02,03/08/2023 10:05,03-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
c92b6fe9-74ec-4239-9a47-403bd168b126,Inbound,Returns,Reverse Pickup Enquiry,Delivery partner  ,,,03/08/2023 12:54,03/08/2023 12:58,03-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
cbd08882-aaf7-4115-9d5a-38d457429661,Outcall,Cancellation,Not Needed,,,,03/08/2023 16:46,03/08/2023 18:13,03-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,2
06ef2565-d7b9-43b8-b5e2-518107255c4a,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 09:35,03/08/2023 18:23,03-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
08481707-2861-4129-9e55-20b34432c909,Inbound,Order Related,Order status enquiry,The delivery date of my product was today . But I didn't receive the product yet and on communicating I got to know that the delivery agent will unable to give me the product today.Amd today I have my train to other state. Now what should I do in this condition. Is this the service you are providing?,,,03/08/2023 19:22,03/08/2023 19:25,03-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,1
1479548c-7f44-4b4b-85d2-c85ad6f3e645,Inbound,Returns,Wrong,,,,03/08/2023 19:23,03/08/2023 19:25,03-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
6653e7ab-9ecd-40d1-a0a3-d9aa20af8e27,Inbound,Returns,Return request,,,,03/08/2023 21:19,03/08/2023 21:21,03-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,4
c5380440-8703-4950-9eab-9df64a5d9135,Inbound,Returns,Reverse Pickup Enquiry,4 time return request cancelled by wishmaster without come for the collection. ,51d7f8d7-e95b-4518-83fb-c0a1b32a090a,15/07/2023 20:46,03/08/2023 17:29,03/08/2023 17:34,03-Aug-23,JAMNAGAR,LifeStyle,920,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
7e9279c8-c37a-4ef3-9ffd-31bdbfe02b39,Inbound,Order Related,Order status enquiry,Delivery time delayed ,db8e77b0-f0ad-4a89-8572-6c66962b3c62,01/08/2023 02:03,03/08/2023 16:34,03/08/2023 18:25,03-Aug-23,KANPUR,Mobile,24999,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
e806cdca-d914-43bf-8c9c-ca86c2b38be0,Inbound,Order Related,Order status enquiry,,,,03/08/2023 18:23,03/08/2023 20:35,03-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,3
f6e0c8d0-40a0-4f40-982b-db446b341ff9,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 19:14,03/08/2023 19:20,03-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
e749dca8-9a21-4260-82f3-98cea11e3a55,Inbound,Returns,Return request,THE WAY OF COMMUNICATION OF CUSTOMER CARE IT WAS SO NICE POLITE HUMBLE KIND AND I WISH FOR YOUR BRIGHT FUTURE,,,03/08/2023 14:07,03/08/2023 14:08,03-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
f6783a3d-8c3b-43cc-9122-99b6c3ff933d,Inbound,Returns,Service Centres Related,,,,03/08/2023 14:34,03/08/2023 14:35,03-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
be13c311-5a4d-4a39-aaea-c16d42509c8c,Inbound,Refund Related,Refund Enquiry,i'll file a case against all of you,,,03/08/2023 16:32,03/08/2023 16:33,03-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
25cf724c-bfa7-42b6-9a90-ae309d87755a,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 14:17,03/08/2023 16:27,03-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
35d8ea20-65cc-486f-836f-4c4c16644be6,Inbound,Returns,Reverse Pickup Enquiry,This time experience with Shopzilla purchase was over and beyond painful.,,,03/08/2023 12:34,03/08/2023 13:18,03-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
cf276c6f-2e14-4b9a-ab8c-867c80f1d9d2,Inbound,Returns,Wrong,best experience ,,,03/08/2023 20:08,03/08/2023 20:49,03-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1ed7302e-f47f-4024-9dd5-9865f12fea01,Outcall,Order Related,Order status enquiry,,4b46274a-9976-4376-96b5-29a669a85e8c,26/07/2023 12:47,03/08/2023 09:28,03/08/2023 09:31,03-Aug-23,JODHPUR,Mobile,29999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8bf0bcab-f79c-4dfb-8f49-0aa46a826431,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 22:39,03/08/2023 03:17,03-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
597f4f4c-9be6-4c79-b307-dad33be12c04,Inbound,Order Related,Installation/demo,,,,03/08/2023 10:44,03/08/2023 11:08,03-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
44206ff0-03a7-4333-89f6-fc94fe54e189,Inbound,Product Queries,Product Specific Information,They are not completely resolving the issue ,,,03/08/2023 19:46,03/08/2023 19:51,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,1
3b44cfe1-fa2c-4a39-8cb2-7c14f53405bd,Inbound,Returns,Return request,,,,03/08/2023 22:47,03/08/2023 22:57,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
ad4fc3a9-1470-4bee-a2f5-033a8a578eeb,Inbound,Product Queries,Product Specific Information,No information given ,,,03/08/2023 12:16,03/08/2023 18:28,03-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
efadab31-4bf9-420e-b538-ee7a4a5147d3,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:32,03/08/2023 20:40,03-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
246ee97b-4560-4b24-b82f-ed296aab59e9,Inbound,Order Related,Seller Cancelled Order,,6a772b67-efb3-4d4a-b2ea-9ad19eb8b949,16/07/2023 22:18,03/08/2023 18:05,03/08/2023 18:28,03-Aug-23,JAMKHED,LifeStyle,2022,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
8a1ab8a8-0e09-493d-ba36-00b46287e3e4,Outcall,Feedback,UnProfessional Behaviour,Very poor delivery teem ,,,02/08/2023 06:41,03/08/2023 07:38,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,1
770bc5ad-deaa-4136-aa77-f837234ef630,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 16:47,03/08/2023 17:09,03-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
ab36a97b-723f-4af3-9a43-732609c51af9,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:36,03/08/2023 23:25,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
b2209e99-ae77-4449-ad93-0de7c0e0d565,Inbound,Order Related,Delayed,Allot otp for all products once customer received product then only give delivered message and also ask the feedback from the customer about the delivery executive..now a days their behaviours are very worst and not responding ,,,03/08/2023 22:03,03/08/2023 22:26,03-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,1
084fd5ab-b1ff-4700-8794-fa2f41c2c89e,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 00:11,03/08/2023 09:09,03-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
d4874f3e-1e8e-462b-876c-453e9cb92985,Inbound,Returns,Reverse Pickup Enquiry,It,,,03/08/2023 07:24,03/08/2023 07:25,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
7c944f7c-8500-4171-81c6-6fcd1d09d923,Outcall,Cancellation,Not Needed,Very bad service Shopzilla courier boy canceled the order without calling customer care no help And the order was after delivery since 4 days,06fb1eac-5bc8-4d3d-a868-052ada6bac94,31/07/2023 20:33,01/08/2023 16:41,03/08/2023 13:08,03-Aug-23,INDORE,Mobile,8499,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
e4c90082-fba8-480d-837e-9b3ade9c3cf3,Inbound,Refund Related,Refund Enquiry,,,,02/08/2023 12:32,03/08/2023 11:26,03-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b27dcf5d-4c4e-4eb1-8820-adbc0a974779,Inbound,Order Related,Order status enquiry,,,,03/08/2023 09:12,03/08/2023 09:44,03-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
66634bec-e6bd-4b7d-a3e0-35c4dda36244,Inbound,Returns,Wrong,,,,03/08/2023 06:49,03/08/2023 06:52,03-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
563706fc-a801-46d8-96fe-5d8bb04dcf2c,Inbound,Order Related,Order status enquiry,Make the exicutives voice clear and loud,,,03/08/2023 10:54,03/08/2023 10:56,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
fa29987a-de84-4fca-904c-4695d25007a5,Inbound,Returns,Return request,,,,03/08/2023 17:55,03/08/2023 18:32,03-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
4a81f93d-f9bc-40c8-a65d-eee673077fd9,Outcall,Cancellation,Return cancellation,Good support ,,,03/08/2023 17:51,03/08/2023 17:57,03-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,4
3f0e0156-bc30-45ef-8a7e-232ff44a6210,Outcall,Order Related,Delayed,,3da230dc-d630-42df-8a82-17dcb9d04158,20/07/2023 14:14,03/08/2023 10:01,03/08/2023 10:04,03-Aug-23,KHAGARIA,Home Appliences,21000,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d6f04a46-fc7b-4fc4-954d-9463a8909f34,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:01,03/08/2023 14:05,03-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
706fab22-e62d-4dc8-8009-7ab95d5190d2,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 14:40,03/08/2023 14:44,03-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
76c35ec4-ee93-4345-a20e-dcbbc1f5b7fc,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 18:37,03/08/2023 18:40,03-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
44a9bb0e-fd6f-4e92-a05e-10b825887df7,Inbound,Returns,Reverse Pickup Enquiry,Mam is such a nice human being ???,88daabae-4dd1-41c4-a53f-4d1ea790dbc7,17/07/2023 23:17,03/08/2023 19:26,03/08/2023 19:32,03-Aug-23,KOTA,LifeStyle,999,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
a5747b93-ca41-4476-bbd3-b0a609193421,Inbound,Shopzilla Related,General Enquiry,The executive was good at resolving my issue,,,03/08/2023 14:16,03/08/2023 14:19,03-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5d68759c-46fc-4bd5-89d8-77e6925825e2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:44,03/08/2023 22:38,03-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,1
aa939a10-8657-4e9d-b5cc-70aa2b91fff2,Outcall,Returns,Wrong,,,,02/08/2023 12:51,03/08/2023 09:28,03-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
dc4d3db3-58d2-4bf1-b7ba-f8e036a37f28,Inbound,Product Queries,Product Specific Information,,,,02/08/2023 17:43,03/08/2023 07:28,03-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
e1084d71-69e6-47ce-82f6-937fb344262d,Outcall,Shopzilla Related,General Enquiry,Thanks for Shopzilla ??,,,03/08/2023 08:05,03/08/2023 08:09,03-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
590ff5e7-9c1b-4e29-b88b-461b66366881,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:37,03/08/2023 20:52,03-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
bb696abf-8fbe-4665-b99f-ecf2ee4b5926,Inbound,Order Related,Delayed,SupR,daf3238e-c34b-479e-857a-9fd72dc71dbe,08/07/2023 22:56,03/08/2023 08:44,03/08/2023 08:46,03-Aug-23,HYDERABAD,LifeStyle,249,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
274db3a0-93eb-4eab-9e84-5be5545f387a,Inbound,Returns,Reverse Pickup Enquiry,Giving the resolution faster ,,,03/08/2023 11:33,03/08/2023 11:34,03-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,4
e07d1330-6d7b-4fab-94c0-5c8c9dc0b0f9,Inbound,Order Related,Priority delivery,Girls with whom had an interaction was too sweet and helpful. She suggested me how can I find things. Helped me to resolve my query within a sec.,232380ec-3a04-4731-8ced-32119812b381,30/07/2023 17:44,01/08/2023 19:15,03/08/2023 00:07,03-Aug-23,MUMBAI,Books & General merchandise,899,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
89d005fa-83a2-47ab-bbe0-dc9995378fea,Inbound,Returns,Fraudulent User,,,,03/08/2023 13:57,03/08/2023 14:00,03-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
16e4cf04-6c04-4390-b4a3-ea27b807f550,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 02:29,03/08/2023 05:27,03-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
f408fcfe-9ac6-453f-8a7e-62c9c97fa47a,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,03/08/2023 14:39,03/08/2023 14:43,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
e42f2457-9a49-4ebe-886d-b0c9a3eb5cdf,Outcall,Payments related,Payment related Queries,,,,03/08/2023 17:41,03/08/2023 17:47,03-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
4af8aeef-1a18-4cbe-bea8-26949f7827ca,Inbound,Order Related,Seller Cancelled Order,Issue with the the seller,,,03/08/2023 23:09,03/08/2023 23:39,03-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
f9c47ed3-a1ff-4750-b622-b0b31a708c93,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:29,03/08/2023 13:50,03-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
9772316b-0392-4d15-a9e8-b026c79961b4,Inbound,Product Queries,Product Specific Information,Very bad,,,03/08/2023 21:24,03/08/2023 21:41,03-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,1
10291be0-092f-43b8-bf82-c0af33d6f353,Outcall,Returns,Return request,Want to return the product and receive the right product which I have ordered ,d3a49c7a-c7ad-4b61-a784-bb9699940fa4,24/07/2023 08:36,03/08/2023 22:09,03/08/2023 22:12,03-Aug-23,PUNE,Books & General merchandise,576,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,2
b1fecb7b-ae2f-445d-b3bf-6740b79f6eaa,Inbound,Returns,Return request,,,,03/08/2023 12:49,03/08/2023 12:53,03-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
4b6ec57d-2e5b-4bf7-9bd8-4d9a086a2490,Inbound,Refund Related,Refund Enquiry,"Nothing spl,all good",,,03/08/2023 08:01,03/08/2023 08:10,03-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
446ba4e3-00bb-474c-8f58-b51b4570ce92,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,03/08/2023 11:41,03/08/2023 11:43,03-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
263b64ad-9ca3-4261-9792-2fc27939292d,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 21:46,03/08/2023 21:48,03-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
39ce9b0b-3621-4e45-b46c-b34b766d6d9f,Outcall,Order Related,Delayed,,,,03/08/2023 14:14,03/08/2023 14:16,03-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,4
ce25932f-41fa-4c46-aff0-97239ce3f179,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 16:49,03/08/2023 16:55,03-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
85ad207e-9c50-459f-a6fc-4ccaa7bb6e5a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:22,03/08/2023 18:26,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
1437beb8-af3c-49b9-9ffc-2a9a589df3ad,Inbound,Returns,Return request,,,,03/08/2023 18:51,03/08/2023 18:52,03-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
527887f4-7fad-4dd2-ad0c-e8d33bbbf461,Inbound,Refund Related,Refund Enquiry,I had told my feed back to executive talk with them thnku,,,03/08/2023 19:31,03/08/2023 19:35,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
a61ff678-ec43-42c9-aea3-e1570918e8db,Inbound,Feedback,UnProfessional Behaviour,,07146ef8-011a-435b-b581-33bf6f1dec05,15/07/2023 21:42,03/08/2023 19:32,03/08/2023 19:35,03-Aug-23,AURANGABAD,LifeStyle,719,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
9e548608-41ac-4faf-8af9-32a5866c8c83,Outcall,Returns,Reverse Pickup Enquiry,,36276558-2283-440f-b17c-4defb05baa22,02/07/2023 11:27,03/08/2023 19:06,03/08/2023 19:07,03-Aug-23,BHIWANI,Home,854,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
022d6385-b475-4002-9427-34a1cbeb6eb4,Inbound,Order Related,Delayed,,0dfc6fc1-4d5b-40e8-870c-a2c7d850b25e,23/07/2023 22:46,02/08/2023 20:58,03/08/2023 10:43,03-Aug-23,MANAWAR,LifeStyle,289,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
74b5166f-74e0-474d-af79-d213ef022a49,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 11:31,03/08/2023 11:32,03-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
b2335fe2-7e9e-4b20-b6f9-5f5212bacf58,Inbound,Returns,Reverse Pickup Enquiry,Please ?? help me sir ????????,,,03/08/2023 14:25,03/08/2023 20:21,03-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
29fadffd-4efe-4ef1-abf4-43d2666e3a76,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 16:10,03/08/2023 22:59,03-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
7df24c43-38a2-412c-8a90-b3f30466ba33,Inbound,Order Related,Invoice request,Executive was co-operative. Resolved the issue with warranty.,,,03/08/2023 17:01,03/08/2023 17:09,03-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
1216c73c-2cff-4174-8689-3ddf5b7455f6,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 17:07,03/08/2023 17:10,03-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e620a380-e233-4974-ac01-40129c3b9cca,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 20:08,03/08/2023 20:42,03-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
9f6ef22c-3dfa-4643-8466-145573bb87e5,Inbound,Order Related,Order status enquiry,Good ,,,03/08/2023 08:48,03/08/2023 08:49,03-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9f79b6de-9d09-4073-af94-9a6831a04858,Inbound,Cancellation,Not Needed,,,,03/08/2023 11:57,03/08/2023 13:02,03-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
5b47aa84-bba1-41cc-96ab-90a5ea9b0c02,Inbound,Returns,Reverse Pickup Enquiry,Product should be in good condition....The executive is so polite and understood my problem ,,,03/08/2023 19:21,03/08/2023 19:25,03-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
a87f2e52-0886-45c4-939c-bd8cce9aa1a5,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:06,03/08/2023 16:07,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
bf27191b-0882-4cad-bb84-ec3d8e66cc63,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:12,03/08/2023 20:14,03-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
48e9618c-77a8-4e46-929a-20024e82286b,Inbound,Order Related,Delayed,,,,03/08/2023 13:19,03/08/2023 13:21,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
9ef42f4b-5b3b-416d-8269-acf0c279f296,Inbound,Returns,Return request,,ae26b85c-f96a-48ad-87c0-b0c63d445be4,21/07/2023 21:58,03/08/2023 15:03,03/08/2023 15:05,03-Aug-23,KURNOOL,Books & General merchandise,175,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
fdda0d95-8d56-48bf-88df-6d9d64bf4892,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:27,03/08/2023 23:27,03-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
387c07a6-49fe-4699-93fc-46008f52ab97,Inbound,Order Related,Delayed,,4bfb5f96-1269-49ed-baca-b19cba40e46a,27/07/2023 16:02,03/08/2023 16:51,03/08/2023 17:31,03-Aug-23,BISWANATH CHARIALI,Books & General merchandise,2430,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
cbd92367-5b84-4670-b08f-1ba0ea8c9022,Inbound,Payments related,Billing Related,,,,03/08/2023 17:26,03/08/2023 17:32,03-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
28aec89a-572b-44f7-bf91-edce314f8020,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 09:57,03/08/2023 09:59,03-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
b03e6a04-09d5-49cf-ade9-21101d90fba8,Outcall,Product Queries,Product Specific Information,Please improve your background noise,,,03/08/2023 10:34,03/08/2023 10:36,03-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
70a7e043-44b9-48b0-8d91-92f3716ac398,Inbound,Returns,Service Centres Related,,,,03/08/2023 20:53,03/08/2023 20:57,03-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
09f10d35-965b-471e-8dcc-2a33dbf5beb1,Inbound,Returns,Return request,Wolve my issue fast plz,,,03/08/2023 17:05,03/08/2023 17:12,03-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
bb36a124-5228-4c91-9a77-4e8297887c0b,Inbound,Product Queries,Product Specific Information,Solve my issue ,,,03/08/2023 22:46,03/08/2023 23:17,03-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
0b249f4a-a51b-4695-ac4c-4d445ba0d2fb,Outcall,Returns,Technician Visit,Shopzilla froud,73b2829a-d0e9-4ac1-9af1-582e1f07982f,14/07/2023 08:55,03/08/2023 07:39,03/08/2023 07:53,03-Aug-23,FARIDKOT,Electronics,34990,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,3
fc922af9-3af6-4029-aab2-7faeb6e8f67f,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,03/08/2023 11:14,03/08/2023 11:27,03-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
c165f7ee-1cbd-4b8a-ba3d-fcb9e9cbd6a4,Inbound,Payments related,Wallet related,,,,03/08/2023 13:05,03/08/2023 13:15,03-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
a331b872-de7f-46f6-9230-1e88efb67692,Outcall,Returns,Return request,,,,02/08/2023 08:11,03/08/2023 08:24,03-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
096d5d4a-cef1-4071-876e-c3edd0cf7115,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 23:12,03/08/2023 08:46,03-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
bbb58c15-7a5a-490c-80a7-c3c8058588d7,Outcall,Returns,Return request,Costomer exicutive was at his best ,518f1f57-4f26-4c0a-8e67-65040b32b68e,25/07/2023 11:34,03/08/2023 21:50,03/08/2023 21:55,03-Aug-23,GADCHIROLI,Electronics,949,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
28e48946-22ed-40a2-a2d1-1a6276c98059,Inbound,Returns,Return request,,,,03/08/2023 22:24,03/08/2023 22:27,03-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
0afccfa7-0c35-4861-9074-1897db5c800e,Inbound,Order Related,Order status enquiry,Pls improve your courier person's behaviour and way of talking and support to customers ,,,03/08/2023 16:55,03/08/2023 17:10,03-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
9faaebb8-d507-4a26-92ca-3a060ddc6228,Inbound,Returns,Exchange / Replacement,Good ,,,03/08/2023 11:47,03/08/2023 11:51,03-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
0c48cd25-6fa0-4986-a0c4-a5a651eeba59,Inbound,Order Related,Delayed,Very nice ,,,03/08/2023 16:29,03/08/2023 16:34,03-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
d700d1b4-fbe9-4e57-8149-c39ff57fa688,Inbound,Returns,Missing,,,,03/08/2023 10:25,03/08/2023 10:29,03-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
0f2d1f52-5c77-47da-8f2b-5bc841dcf327,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:36,03/08/2023 15:36,03-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
22960443-2762-4f2b-9df8-bd55fd8deb1a,Inbound,Product Queries,Product Specific Information,He was a Very good person,,,03/08/2023 21:16,03/08/2023 21:26,03-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
93809ebd-9e5b-4f68-a705-3f490b832d90,Inbound,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 11:19,03/08/2023 11:21,03-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
2257130b-c341-48c8-a68b-25bc153e8c26,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 18:18,03/08/2023 18:35,03-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
62e2e88a-fe83-42db-9ae3-f21a62be44a4,Outcall,Order Related,Installation/demo,,bda18ec6-e513-490d-9527-88cdee0a3fae,27/07/2023 17:32,03/08/2023 15:59,03/08/2023 16:07,03-Aug-23,Laksar,Home Appliences,19999,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
5dbbc7a7-ed41-473a-8a6f-2a645cd73a2c,Inbound,Returns,Reverse Pickup Enquiry,,446bfbf5-fa51-4fd2-afbd-34fb73d3ad27,04/07/2023 17:23,03/08/2023 17:54,03/08/2023 18:12,03-Aug-23,DURG,Books & General merchandise,3530,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
24699bed-f435-408f-9779-0fce4bae0d5c,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:32,03/08/2023 05:51,03-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
af873780-75b0-4237-91f0-daff416f6d5a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:09,03/08/2023 16:14,03-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,1
3f385944-649c-4521-885a-6cd943874633,Email,Feedback,UnProfessional Behaviour,,,,03/08/2023 15:50,03/08/2023 15:52,03-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
e1feb4b6-14b0-4c9b-8c35-e3ffd71a9046,Inbound,Returns,Reverse Pickup Enquiry,Please resolve my problem.,,,03/08/2023 10:53,03/08/2023 11:05,03-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
d2cba367-4fa2-4748-bdc4-83098722b0f2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:29,03/08/2023 14:31,03-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
51a9db71-42c2-4f82-8c57-06c0846b9899,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:25,03/08/2023 21:25,03-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
43e3fc08-c375-4e97-bd54-6ef82fe0d89d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:13,03/08/2023 13:16,03-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
c021bc02-9d77-4892-acff-62a11520f215,Outcall,Refund Related,Refund Related Issues,V nice ,,,03/08/2023 10:52,03/08/2023 10:52,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ccbd697a-e943-47e1-9856-adf54939164e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:35,03/08/2023 14:35,03-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
ac869144-1025-48a8-bbd7-bcd23760edd2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:14,03/08/2023 15:17,03-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
d5af5b16-7b67-40bd-b284-82e0e09380a6,Outcall,Returns,Return request,,,,03/08/2023 17:22,03/08/2023 17:23,03-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
d6bf3bef-7795-467b-9fb2-3cc4fbc64d71,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:51,03/08/2023 19:54,03-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1040748d-537f-429a-92d9-0617c26a09a6,Inbound,Returns,Reverse Pickup Enquiry,Neha is  really a good customer service agent ,,,03/08/2023 22:20,03/08/2023 22:22,03-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
482f475b-25d8-4d88-b080-29b0673d48e4,Inbound,Returns,Reverse Pickup Enquiry,,531cd2eb-7f12-4b7b-a353-eee0b868c869,18/06/2023 08:49,03/08/2023 18:08,03/08/2023 18:09,03-Aug-23,SURAT,Books & General merchandise,170,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
ab83661b-4a5f-4fd0-a658-4aa4d9a4ab37,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 10:31,03/08/2023 11:05,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
4e65b9f5-bbc8-48df-84b5-add0b197e0fd,Outcall,Order Related,Order status enquiry,Thanks boss,,,03/08/2023 10:00,03/08/2023 13:18,03-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
ecd0a6ac-931f-4529-a6a5-7876a0031853,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 12:44,03/08/2023 12:46,03-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
43a1de1b-8464-4be5-8291-f121a694857d,Inbound,Returns,Damaged,Good,,,03/08/2023 17:04,03/08/2023 17:38,03-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
84584e9e-a791-45ad-b1f3-08f5509db110,Outcall,Offers & Cashback,Other Cashback,,,,02/08/2023 13:40,03/08/2023 11:19,03-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
341cdb28-5651-4722-a05e-88e0dd14d8d5,Outcall,Refund Related,Refund Related Issues,Nothing else all goof,,,03/08/2023 15:45,03/08/2023 15:47,03-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8837f0dc-a2fd-4c51-81b2-f823154b702b,Inbound,Returns,Exchange / Replacement,The rep was very friendly. I hope they'll come on Saturday??,d8909b59-f81a-4f77-b8fb-6f2c49cbdcc5,28/07/2023 02:11,03/08/2023 20:49,03/08/2023 20:51,03-Aug-23,NEW DELHI,Mobile,22999,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
6d602ac0-c9b9-4665-af03-c18c2e50eb21,Inbound,Feedback,UnProfessional Behaviour,Try delivering the product first ,,,03/08/2023 13:06,03/08/2023 18:47,03-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
022fc7c2-0830-488e-bb9f-cbf6b7275c7b,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:51,03/08/2023 19:04,03-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d74890fe-2165-4301-ba37-00bc091abad1,Inbound,Returns,Wrong,,,,03/08/2023 14:58,03/08/2023 23:08,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
a7fc08df-ad8d-43bd-bb90-b7e97f4dd556,Inbound,Order Related,Order status enquiry,,,,03/08/2023 07:00,03/08/2023 07:01,03-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
7e1fc704-c335-40db-9097-46645ebc2f76,Inbound,Returns,Service Centres Related,Good supportBut   customer contact not Responce please solve my problem as early,,,03/08/2023 12:13,03/08/2023 12:16,03-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
61a89d1a-7295-41db-b9e5-23d00eee42b3,Inbound,Returns,Missing,,,,03/08/2023 14:25,03/08/2023 14:29,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
146cd0af-f46a-433c-a1cd-d4626f1b83cb,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 15:55,03/08/2023 16:01,03-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
6eaab2d8-7efe-4262-9c78-09a98af78af8,Email,Order Related,Installation/demo,,,,03/08/2023 19:57,03/08/2023 20:17,03-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
c0c2abfa-c1f6-4a28-b68e-6f8e90b7328b,Inbound,Returns,Reverse Pickup Enquiry,Bursted闁剧粯娲濋崝鍛存⒔.,,,03/08/2023 20:09,03/08/2023 20:17,03-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
14988fc6-ec98-4b82-9656-c5f4bb5fbbad,Email,Refund Related,Refund Enquiry,,,,03/08/2023 20:55,03/08/2023 21:05,03-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
d4fffdb2-38a7-434f-b534-8c1241c8346e,Inbound,Returns,Reverse Pickup Enquiry,H,,,03/08/2023 08:43,03/08/2023 08:45,03-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
fe89d6a8-4257-4a6f-97e3-0944876448f9,Inbound,Order Related,Delayed,,,,03/08/2023 16:00,03/08/2023 16:49,03-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
d3ece51a-56a7-4651-b4df-d362f533eaee,Inbound,Returns,Wrong,Refund nahin kar rahe hain sar bus time schedule badha rahe hain ??????????????,d4917c9a-fbf8-461c-be2a-6f5cf39e52dd,20/07/2023 23:10,03/08/2023 12:20,03/08/2023 12:24,03-Aug-23,SONBHADRA,Electronics,869,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,3
b384532d-8a06-4342-8cf7-6e4edce38648,Inbound,Refund Related,Refund Enquiry,,d1d4756c-93e7-47c3-9c5e-3fde068e2bd8,23/07/2023 21:41,31/07/2023 20:20,03/08/2023 07:16,03-Aug-23,LUCKNOW,Electronics,399,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
0e9939df-d40e-4347-a447-89132ced1525,Outcall,Order Related,Installation/demo,,,,03/08/2023 07:23,03/08/2023 20:02,03-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
73ea5d08-6c84-4cdf-896d-7eb72485f06d,Outcall,Returns,Return request,Everything is good,,,03/08/2023 12:59,03/08/2023 13:02,03-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
801e38c3-58df-49dd-91f3-5a2ef1db25a3,Outcall,Returns,Fraudulent User,,,,03/08/2023 13:17,03/08/2023 13:22,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
4fc4ef7e-c290-4f11-b217-e76aa3d1a06d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:46,03/08/2023 14:46,03-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
7985f3d1-25e8-4225-aedd-8c76d446af22,Outcall,Returns,Return request,Thank you very muc Shopzilla team members for helping issue resolved congratulations.??,,,03/08/2023 10:26,03/08/2023 10:30,03-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
7ea21c91-957d-47f2-a309-bb512ae07b8a,Inbound,Order Related,Priority delivery,,,,03/08/2023 14:15,03/08/2023 14:25,03-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
19bde5be-ffca-4e8f-8b3a-ec0af832e8eb,Outcall,Product Queries,Product Specific Information,Good,,,03/08/2023 18:05,03/08/2023 18:25,03-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
0520533e-d29a-411f-b105-dbd86617a4e1,Outcall,Product Queries,Product Specific Information,Customer care are good but policy is not good,,,02/08/2023 13:25,03/08/2023 15:46,03-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
ad57eddf-6188-463e-bc5d-3a9a0c4e5783,Inbound,Order Related,Order status enquiry,,,,03/08/2023 09:45,03/08/2023 10:41,03-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
9f4db438-54aa-4807-ad74-5b6bb32faafc,Inbound,Returns,Fraudulent User,,,,03/08/2023 17:03,03/08/2023 21:44,03-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
985a1d35-ae99-460f-88f7-585486fe1bf0,Inbound,Order Related,Installation/demo,,75601b3c-55a6-4a32-9498-1bf3a47c84e4,22/03/2023 03:54,31/07/2023 13:18,03/08/2023 06:59,03-Aug-23,MEDINIPUR,Electronics,2499,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
365271ba-89d9-4fd2-b5d4-ef581028bfdd,Outcall,Order Related,Order status enquiry,,,,03/08/2023 12:28,03/08/2023 12:30,03-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
f8668797-f304-4281-9831-da6147b7a6b2,Outcall,Order Related,Invoice request,,,,03/08/2023 13:15,03/08/2023 13:19,03-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
ce99a6cc-ad2d-47a2-8569-e6a08b0ab67e,Inbound,Returns,Missing,Very helpful servise,,,03/08/2023 19:50,03/08/2023 19:51,03-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,2
80cdf6a6-0fc2-4a28-9229-684fc683960b,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,,,03/08/2023 17:50,03/08/2023 17:51,03-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
afaea84e-e539-42f0-b668-29a665b5ddfa,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:10,03/08/2023 23:17,03-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
6b730ca3-3775-4d0d-a989-dc68ef397edb,Inbound,Returns,Return request,God survice,,,03/08/2023 21:06,03/08/2023 21:08,03-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
cbfdb4de-e5cf-4203-b5c3-edfbf3fee3dc,Inbound,Order Related,Installation/demo,Customer service is very good but not delivery service ??,,,03/08/2023 18:21,03/08/2023 18:23,03-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b871601c-9c5d-464d-8864-a2aff2602f77,Outcall,Cancellation,Not Needed,,9893b705-24fd-49d4-bcb9-2f49b658544f,28/07/2023 11:54,03/08/2023 20:33,03/08/2023 20:36,03-Aug-23,MUMBAI,Mobile,13999,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
1fdb0212-4a87-4309-96e8-2ebdeca241de,Inbound,Returns,Return request,,,,03/08/2023 10:13,03/08/2023 13:11,03-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
88404093-7031-471b-84f2-57730e203ef3,Inbound,Order Related,Invoice request,,,,03/08/2023 17:18,03/08/2023 17:32,03-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
9ced3505-fd64-486d-859c-b7f0c4164394,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 17:55,03/08/2023 18:11,03-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4348ccb2-8a2e-4b08-928a-4e1d09e6c8d0,Inbound,Order Related,Order Verification,resolve my issue,,,03/08/2023 23:14,03/08/2023 23:15,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
708908fc-0a44-40a8-91e2-d68bc9b6c791,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:11,03/08/2023 19:12,03-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
f582c874-d131-4485-ba57-e90f82f07658,Outcall,Refund Related,Refund Enquiry,Good service ,,,03/08/2023 17:51,03/08/2023 17:52,03-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
bbc8707e-2041-41cf-b084-36f91a628720,Inbound,Order Related,Order status enquiry,,db45f8ec-76dd-4816-8d97-37ce495121df,26/07/2023 12:09,03/08/2023 08:03,03/08/2023 08:12,03-Aug-23,NADAUN,Mobile,10999,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
cecfda0e-12c5-4006-afe6-df9ee08427d2,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:46,03/08/2023 12:00,03-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
4b8f3a23-56d1-4cfc-bd12-e0f050499f01,Inbound,Returns,Fraudulent User,,,,03/08/2023 21:36,03/08/2023 22:35,03-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,1
13401dcc-1af3-4008-ae1b-02d8ed98d943,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:50,03/08/2023 21:00,03-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
11f4ac03-e631-4a24-b88c-6ce2fe14b720,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 13:02,03/08/2023 09:57,03-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,1
c97db85b-f85b-4943-808d-859b722170e1,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 10:44,03/08/2023 10:55,03-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
883fbaf5-0cb0-4a35-9fbd-d36aa6b6dcbe,Outcall,Order Related,Order status enquiry,,,,03/08/2023 11:35,03/08/2023 11:44,03-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ef0a83fd-d3ae-4347-a99a-079234d415a1,Outcall,Feedback,UnProfessional Behaviour,,44d8d781-6beb-4cb2-9e57-f07c99606f08,27/07/2023 22:14,03/08/2023 22:28,03/08/2023 22:33,03-Aug-23,BANGALORE,Home,1499,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,1
0d03e11f-ad49-48a6-925c-21b904a3f603,Outcall,Order Related,Installation/demo,,,,03/08/2023 11:16,03/08/2023 11:31,03-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
963f708c-075d-48ee-be9f-bd9ab27012a7,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:22,03/08/2023 12:33,03-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
5e44062d-6137-4064-9147-4091d16fb8da,Inbound,Refund Related,Refund Related Issues,I just crazy about you mam??,,,03/08/2023 17:59,03/08/2023 18:01,03-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
32e2a791-92f2-4999-b193-9cf5fed547db,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:37,03/08/2023 23:40,03-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
19444f0f-ab03-455b-a9af-674181466d79,Inbound,Returns,Return request,Good,,,02/08/2023 19:29,03/08/2023 11:02,03-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
e1c19346-b601-490a-be9d-3877bf61a15c,Outcall,Refund Related,Refund Enquiry,Regarding Refund issue updates are not fair. Sortout asap earlier.,,,03/08/2023 23:12,03/08/2023 23:49,03-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
96200001-6812-4cf6-875f-cc88aab870aa,Outcall,Returns,Fraudulent User,,,,03/08/2023 11:43,03/08/2023 22:42,03-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
b9bd9b23-f0f3-4468-be0e-7efcf77b3c32,Inbound,Returns,Return request,,,,03/08/2023 18:28,03/08/2023 18:35,03-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
84ed8332-0790-4f04-9911-b17fc4466f9d,Inbound,Returns,Return request,,,,03/08/2023 00:00,03/08/2023 00:21,03-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
d38651b7-50ee-4fcf-80c6-65ce246176c0,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:22,03/08/2023 22:23,03-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
22567b80-ccad-4722-aa2c-0c336637ef73,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:24,03/08/2023 16:28,03-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
925a7f97-a859-4c3e-aa62-43020698ee6d,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:55,03/08/2023 17:57,03-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8906749b-9073-4043-a5c8-328addc07adf,Outcall,Returns,Wrong,,,,03/08/2023 18:36,03/08/2023 19:00,03-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
8d806e61-19ec-47ea-b583-4fd2f878a609,Inbound,Offers & Cashback,Affiliate Offers,Nice talking ,,,03/08/2023 19:20,03/08/2023 19:21,03-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
09f9b6fa-ab80-4852-a72d-3528a9d060f6,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 20:29,03/08/2023 20:33,03-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
34ecfa37-d468-45ad-a89f-9c8381e7a228,Inbound,Returns,Fraudulent User,,,,02/08/2023 21:07,03/08/2023 09:43,03-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
329bba6b-e5db-4b81-8ba7-a437074ea11a,Inbound,Returns,Reverse Pickup Enquiry,Nice call me customer ,,,03/08/2023 08:19,03/08/2023 08:20,03-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
de4e8376-c923-4d0e-8737-50fd9965693f,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:40,03/08/2023 13:20,03-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
c03af3bd-8041-4c06-9737-d830446327e1,Outcall,Returns,Return request,,,,03/08/2023 15:55,03/08/2023 16:20,03-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
59310d5a-79f3-4d6f-acdc-faea1bed9086,Inbound,Returns,Return request,Some how you improve your service n communication ,,,03/08/2023 00:14,03/08/2023 01:19,03-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7f2e0151-c11f-4191-883f-8284a2f88c76,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:45,03/08/2023 12:48,03-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
3c8d5072-7652-4c79-b13e-fc46dbe4f1ec,Email,Refund Related,Refund Enquiry,,,,03/08/2023 11:57,03/08/2023 12:09,03-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
7156122e-2f31-4ace-aa9b-3cebac17a398,Inbound,Returns,Service Centres Related,6,,,03/08/2023 20:52,03/08/2023 21:00,03-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
878b73f5-86c7-4e6e-a097-8e62cb2f2d14,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 07:34,03/08/2023 09:03,03-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
8a8f36d8-9e12-45e4-8bfc-2b192863b91d,Outcall,Order Related,Seller Cancelled Order,Giving false information to customer about gift card will get you nowhere. Such a shameful act done by you guys for cheating customers like this. Wait for a legal action very soon. ,,,03/08/2023 18:04,03/08/2023 18:37,03-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
78597e45-45bd-438d-a4a8-05cfcdc65efc,Outcall,Others,Call disconnected,,,,03/08/2023 20:26,03/08/2023 20:27,03-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
0a591655-3b8f-4bbc-bc21-d5b55730f3c2,Inbound,Order Related,Installation/demo,,,,03/08/2023 10:41,03/08/2023 11:38,03-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
f16d9cd7-da79-4163-8908-dafb854516b4,Inbound,Order Related,Installation/demo,,,,03/08/2023 13:11,03/08/2023 13:12,03-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
3997a19a-00ca-4932-8334-3fb3051b6cec,Inbound,Order Related,Delayed,,,,03/08/2023 10:09,03/08/2023 10:21,03-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
52f5cb80-4d50-4973-91d2-54aa6dd93c72,Inbound,Returns,Missing,Good??,,,03/08/2023 21:45,03/08/2023 21:45,03-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
82b20420-342c-4c9d-ae74-14c8d6ea8a0e,Outcall,Returns,Return request,,9a4d565a-8f83-4b89-b237-72196887cbce,27/07/2023 19:07,03/08/2023 10:29,03/08/2023 10:34,03-Aug-23,JAMSHEDPUR,Electronics,899,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
ff408912-1b45-4cb9-9619-4d7ec22a881d,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:13,03/08/2023 08:14,03-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
e85b2f73-c6c1-4f8d-8832-0c174a28c7e5,Outcall,Order Related,Seller Cancelled Order,Excellent ,,,03/08/2023 07:15,03/08/2023 07:17,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
63d8f2fa-fc42-421c-9f9d-9fdce216a55a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:33,03/08/2023 16:37,03-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
f3f436a4-1487-4123-9f2c-3637e97be461,Inbound,Order Related,Delayed,good,8ea7bd08-383e-412f-9914-0dd453a5a409,18/07/2023 10:53,03/08/2023 17:30,03/08/2023 17:30,03-Aug-23,CHATRA,LifeStyle,596,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
ba27257f-1dd0-438b-865a-472c4433f17c,Inbound,Order Related,Order status enquiry,,,,02/08/2023 23:38,03/08/2023 13:29,03-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
50bd4389-0bad-49b7-a1cc-39c270eab079,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 11:33,03/08/2023 11:44,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
d95a9452-7cf7-4d22-967e-154f2e4bea0f,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:04,03/08/2023 15:07,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
2e70fcce-8d1c-4219-ba3a-ad3d9c9242bf,Inbound,Order Related,Order status enquiry,,,,03/08/2023 18:41,03/08/2023 18:42,03-Aug-23,,,,206,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
0d5d8d6c-bdd8-4e80-babc-6d61719f5ced,Inbound,Returns,Fraudulent User,It was too goodThankyou shubhash sir for this Wonderful help,,,03/08/2023 12:08,03/08/2023 12:17,03-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
d3a5ddf2-9655-401f-91e0-179933bb4d8b,Inbound,Returns,Return request,?? bad ,,,03/08/2023 14:44,03/08/2023 15:01,03-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
7ed86012-6122-4038-a6a1-5d75875e3886,Inbound,Order Related,Order status enquiry,,3e704f64-29a4-4e90-82f1-59b22d568d4a,29/07/2023 02:14,30/07/2023 11:15,03/08/2023 06:22,03-Aug-23,KOLKATA,Electronics,1499,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a8738b8a-22ad-455e-b444-44ed0474ca83,Inbound,Returns,Return request,Just a change at the time of defective pc delivered to us have to b replaced option over thr in website or in app.,,,03/08/2023 23:36,03/08/2023 23:45,03-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
c1c71699-9d0f-4e3d-aae4-190da757417d,Inbound,Order Related,Invoice request,,,,03/08/2023 12:01,03/08/2023 12:03,03-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f88f0bbe-9514-4745-91de-4bac52813515,Inbound,Order Related,Delayed,,2afb28bc-1ddc-45d4-9d58-b6277d47b74a,22/07/2023 16:00,03/08/2023 09:55,03/08/2023 10:02,03-Aug-23,BEGUSARAI,Mobile,32999,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
267feaf8-16ee-4256-bda7-34e6e6e60d95,Email,Returns,Fraudulent User,,,,03/08/2023 23:34,03/08/2023 23:34,03-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
fbb26e57-6b83-42fc-837b-a948f59faf59,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 15:18,03/08/2023 18:36,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
f8e87a52-b0c6-4f99-94c3-7fa516f3e2b9,Outcall,Shopzilla Related,General Enquiry,Nice,,,03/08/2023 11:26,03/08/2023 12:09,03-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
734c22cc-6a3a-4f5d-97e4-43d20a7761ca,Inbound,Refund Related,Refund Enquiry,The support person was good to talk and handled the query very well.,,,03/08/2023 15:34,03/08/2023 15:35,03-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a4a57e5e-8087-4eaa-b9bb-89b77cb00069,Inbound,Returns,Damaged,This phone  is smel,,,03/08/2023 13:42,03/08/2023 13:42,03-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
f2dbafde-6240-4145-8535-90c962496953,Inbound,Order Related,Order status enquiry,Excellent customer service ,,,03/08/2023 20:12,03/08/2023 20:13,03-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
c4914efe-a347-4026-ae67-2152b94f7191,Inbound,Order Related,Order status enquiry,,,,03/08/2023 21:27,03/08/2023 21:36,03-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
41cd8dc3-c9fa-442a-9c57-8e86e63db8cf,Inbound,Returns,Reverse Pickup Enquiry,"Purchase from Shopzilla is not very pleasant. Customer support is very negligible. When an item is returned, either general instant return message before item leaves my door or provide an acknowledgement slip. Else customer is on mercy of collection agency. They collect from customer & then convey return cancel. Shopzilla has no control or take any ownership unlike other online shops ( be it SuperBuy, cillory etc).",3a5aa18d-2471-4e8f-ac23-b04bfe351e7d,09/07/2023 21:26,03/08/2023 16:53,03/08/2023 23:26,03-Aug-23,NEW DELHI,LifeStyle,222,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
f9db1b4a-4cc0-4f11-b14c-fc306b26b02a,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:02,03/08/2023 11:03,03-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dd386ebf-a0ea-4fa2-8f69-1423e5d617b3,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 12:25,03/08/2023 12:51,03-Aug-23,,,,303,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,4
6dfbaeaf-8392-4053-a6b2-d9006e74c358,Inbound,Order Related,Installation/demo,,,,03/08/2023 19:26,03/08/2023 20:22,03-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
8c6ffa28-67f7-43b0-8f5b-20ede3bf8bf4,Inbound,Returns,Missing,,,,03/08/2023 12:23,03/08/2023 12:24,03-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
671340e4-0800-4d96-ab5e-23b2519f30cf,Inbound,Order Related,Installation/demo,,,,03/08/2023 18:57,03/08/2023 18:58,03-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
0c4d331a-51bc-4f4f-9309-762008acf618,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 19:50,03/08/2023 20:04,03-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
b6b78bf7-d4e2-47e2-9efd-c52411f34cc9,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:29,03/08/2023 17:13,03-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
2e72ded8-421a-410f-b687-2bcb5ccb3684,Inbound,Order Related,Delayed,,3b1e3df7-29de-490b-9afa-282ab057a96b,20/07/2023 13:26,03/08/2023 15:51,03/08/2023 15:56,03-Aug-23,FATEHPUR,LifeStyle,256,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e3fa8237-815d-4d52-8541-ab5482ccb382,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 13:43,03/08/2023 13:45,03-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
f85a818c-1c5b-4092-a774-a646c5c3e015,Outcall,Order Related,Invoice request,,,,03/08/2023 13:55,03/08/2023 16:23,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
13bfa4ab-d0b2-455d-b5d4-dbbb8c4de450,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:51,03/08/2023 15:08,03-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
959dfba2-c6ad-4c7b-89ed-f1dc9712bd4d,Inbound,Returns,Reverse Pickup Enquiry,No,,,03/08/2023 19:02,03/08/2023 19:05,03-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
dca76741-fdb2-44a4-a36e-4a33d6be6195,Inbound,Product Queries,Product Specific Information,It's good ,,,03/08/2023 13:56,03/08/2023 13:58,03-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
6af4a325-4045-485f-aa51-69f7ee76aff7,Outcall,Returns,Wrong,,,,03/08/2023 23:30,03/08/2023 23:37,03-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
b9780bbd-961e-401e-9da6-2774029a83ab,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 19:09,03/08/2023 19:13,03-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
a919b2cf-0164-48a4-a26a-8ffd50eff0aa,Outcall,Order Related,Customer Requested Modifications,,,,03/08/2023 07:52,03/08/2023 12:20,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
e711002e-8f73-47ab-8afe-7fa4592c6913,Outcall,Returns,Return request,Bad product delivered ,,,03/08/2023 16:43,03/08/2023 16:55,03-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
6cfbc23c-d10e-43bf-b8a6-1f752fe005cc,Outcall,Returns,Fraudulent User,Ok,,,03/08/2023 22:03,03/08/2023 22:06,03-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
e3808613-80be-4fe3-a24c-9c411e463599,Inbound,Order Related,Order status enquiry,Good conversation ,,,03/08/2023 11:54,03/08/2023 11:55,03-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
5cf3a157-f300-4462-af0b-7476251edde2,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 14:10,03/08/2023 14:15,03-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
d77121c5-9de3-4ae7-9321-646407c443b4,Inbound,Returns,Return request,,,,03/08/2023 22:36,03/08/2023 22:38,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
77421573-221c-4cf4-9ea4-a01b73bbb495,Inbound,Refund Related,Refund Related Issues,,,,02/08/2023 13:14,03/08/2023 00:00,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
ad781478-dc15-4a37-a4b7-50d421e26c57,Inbound,Payments related,Payment related Queries,,,,03/08/2023 21:19,03/08/2023 21:21,03-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f3d60e08-6e60-48bb-bf12-839acf1f7baa,Inbound,Order Related,Delayed,,cadc6fe2-b32b-4f0f-8dd2-55779c25035e,14/07/2023 20:36,03/08/2023 08:51,03/08/2023 08:55,03-Aug-23,BEERWAH,Books & General merchandise,1690,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
0ed95ec6-9321-462d-b7c0-c92311223828,Inbound,Returns,Return request,,,,03/08/2023 08:31,03/08/2023 08:43,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0ab4cf5f-5ccd-4aee-b1ec-9469aee9183f,Inbound,Returns,Return request,,,,03/08/2023 16:09,03/08/2023 16:30,03-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
bf326f82-1dea-4ee1-a741-56a154dee469,Inbound,Shopzilla Related,General Enquiry,"Thankyou madam,,,,",,,03/08/2023 11:32,03/08/2023 11:35,03-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
781b3528-3c57-4290-a266-1ff134ba9062,Inbound,Returns,Return request,,,,03/08/2023 16:38,03/08/2023 16:41,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
768b80ce-313a-470f-8048-2e2d6cde4f3e,Inbound,Returns,Return request,,,,03/08/2023 22:54,03/08/2023 22:56,03-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
4f4df6e8-9676-4a8b-90d0-e23c267044b1,Outcall,Payments related,Payment related Queries,,,,03/08/2023 14:20,03/08/2023 19:25,03-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
9b9d0ff3-41e9-4b4a-8075-e7b2f8384c2f,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:32,03/08/2023 23:35,03-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a23679d3-f892-46c6-ad3c-2004542d8bbf,Outcall,Returns,Service Centres Related,,,,03/08/2023 15:38,03/08/2023 15:56,03-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
c94c1b92-73d4-4e0c-ab54-03d9402151b0,Inbound,Order Related,Order status enquiry,,,,03/08/2023 20:08,03/08/2023 20:11,03-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
39809651-d3ef-4a16-86ff-91e50863b017,Inbound,Product Queries,Product Specific Information,Thank you Shopzilla ,,,03/08/2023 09:44,03/08/2023 11:04,03-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
698535a4-25ff-45d7-92ce-239006a4bf43,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:57,03/08/2023 18:04,03-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
bc82f1c6-dbae-41db-9d2d-eb62aaabfb5a,Inbound,Feedback,UnProfessional Behaviour,,a4d85a29-022a-415a-9e9d-eec302cd9f30,27/07/2023 14:40,03/08/2023 10:23,03/08/2023 10:23,03-Aug-23,SANDILA,LifeStyle,387,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
f4a6ea56-330a-4fd7-8e77-1ecd5790547e,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 00:56,03/08/2023 00:57,03-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
82f1190a-c7bb-456e-baf0-017acd439dcc,Outcall,Order Related,Order status enquiry,,,,03/08/2023 13:22,03/08/2023 15:35,03-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
2046ec7c-8889-4e5f-9d07-4f1100ed1077,Inbound,Order Related,Installation/demo,,,,03/08/2023 16:25,03/08/2023 16:31,03-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
db150687-0358-40c3-9a2e-8d6d099e3ee1,Inbound,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 20:20,03/08/2023 20:22,03-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
559ae409-8c07-47ea-9902-1e05d0d52f67,Outcall,Refund Related,Refund Related Issues,,,,03/08/2023 07:04,03/08/2023 07:11,03-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,1
19b8b852-d7ba-48db-860f-fc392e72bf93,Inbound,Returns,Fraudulent User,,,,03/08/2023 10:07,03/08/2023 10:09,03-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
9703e74a-3095-48bb-a04c-e76ae73d8e7a,Inbound,Returns,Fraudulent User,,,,03/08/2023 19:18,03/08/2023 19:27,03-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
5becf252-f104-4a10-b8c7-455fa29a93d1,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 20:06,03/08/2023 06:30,03-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
68c5ffa1-8555-4c3c-b2da-7265bff2d4ce,Outcall,Shopzilla Related,General Enquiry,excellent,,,03/08/2023 17:06,03/08/2023 17:07,03-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
023f92d1-c788-4438-942a-ab4859d12dc9,Inbound,Order Related,Delayed,,,,03/08/2023 18:21,03/08/2023 18:27,03-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
3ee5368f-b739-4e31-b420-18b24f88f2c3,Inbound,Returns,Return request,,,,03/08/2023 23:27,03/08/2023 23:33,03-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
2dc03fd9-ee4d-453c-b131-9f505d3758a0,Inbound,Returns,Return request,Good ,,,03/08/2023 17:47,03/08/2023 17:54,03-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
19ccfc39-a70c-42f6-8285-555eef35ff97,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:44,03/08/2023 11:49,03-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
aed27bc6-45d7-4de6-b5a5-00aed4488ecd,Inbound,Returns,Wrong,,,,03/08/2023 09:36,03/08/2023 11:36,03-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,1
78b9808b-8fa3-4f65-af56-499f26b98e4f,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,03/08/2023 19:26,03/08/2023 19:35,03-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
4a2313b3-d001-4fed-b307-33578de48cc3,Inbound,Order Related,Order status enquiry,,bba3f9da-e50e-4574-bfd4-177dfa16eac6,29/07/2023 21:35,03/08/2023 21:33,03/08/2023 21:47,03-Aug-23,KALANWALI,Mobile,61999,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
811c5510-a15d-48b8-9180-9484d6bde206,Inbound,Order Related,Delayed,,942cb878-4ea1-4961-871c-64c7b3eee4d3,24/07/2023 05:52,03/08/2023 22:49,03/08/2023 23:59,03-Aug-23,NAGAUR,Electronics,399,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
e2c55ab8-a63c-4c75-995d-36b81a7df60b,Inbound,Order Related,Installation/demo,,,,03/08/2023 14:50,03/08/2023 15:20,03-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
d26eada5-442b-45fc-9705-68cf8e4022e6,Outcall,Order Related,Invoice request,,,,03/08/2023 17:34,03/08/2023 17:37,03-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
17972cf6-4d16-41b7-a470-021c7c557839,Inbound,Order Related,Delayed,Vary vary nic ,991a2bd8-682d-44ef-ab34-fb6168e9bcc2,23/07/2023 17:10,03/08/2023 12:10,03/08/2023 12:13,03-Aug-23,HYDERABAD,Electronics,484,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
a5c68282-1e41-46ec-84f9-80e661f2a080,Inbound,Returns,Fraudulent User,Allover good,,,03/08/2023 18:55,03/08/2023 19:03,03-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
4403b304-bcfb-4caf-8392-b10485b8aa8c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:13,03/08/2023 19:20,03-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
47c92d35-f522-4a66-9346-62e556e49918,Email,Order Related,Delayed,,1695bbab-6f48-4a42-a715-d2544068bb7d,19/07/2023 12:02,02/08/2023 20:03,03/08/2023 09:22,03-Aug-23,PUNE,Mobile,29999,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,3
a1584628-3d9a-476e-8e03-ead8f341e9ba,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 10:28,03/08/2023 10:29,03-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
8ee7b2dc-0d25-43b2-8320-c70e640f6e11,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 14:50,03/08/2023 15:15,03-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
bb9a3793-fdeb-48e2-ae9a-ba46328ec352,Inbound,Order Related,Installation/demo,Very good ,,,03/08/2023 21:22,03/08/2023 21:26,03-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
7eac6735-3776-4a0e-b642-48235d5e62b4,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 09:32,03/08/2023 09:16,03-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3ff659d1-5c93-4c0e-900a-ad76f5a6cd69,Inbound,Order Related,Delayed,Good ,,,03/08/2023 10:12,03/08/2023 10:14,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
d918e603-1a56-4bfd-82c9-5418e1defb02,Outcall,Shopzilla Related,Signup Issues,,,,03/08/2023 12:42,03/08/2023 15:43,03-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,4
46b5028f-f0ac-4b92-8d87-327f49c2e004,Email,Shopzilla Related,Shopzila Premium Related,,,,03/08/2023 16:52,03/08/2023 23:00,03-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
21e5b3aa-c5be-4bf3-9a74-0363250c46fe,Inbound,Offers & Cashback,Instant discount,,,,03/08/2023 22:17,03/08/2023 22:24,03-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
33d4c264-6c1e-4a0f-84f0-84f9840589d8,Inbound,Order Related,Installation/demo,,270b1990-e99c-4b4d-bf58-96f60af9cffe,28/07/2023 20:49,03/08/2023 10:02,03/08/2023 10:03,03-Aug-23,BISWANATH CHARIALI,Home Appliences,13490,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
f4fc38f4-b9e4-4545-abd5-cf9063bae46a,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 09:00,03/08/2023 09:39,03-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
af4f3536-664e-471d-8959-c9bf3b446309,Inbound,Order Related,Delayed,,,,03/08/2023 10:35,03/08/2023 10:37,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1d74fcbf-a9a6-428d-a3c3-2a9c310d62e8,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:28,03/08/2023 11:31,03-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
07ad3cd0-be69-4600-a0be-1e80daa44c8b,Inbound,Shopzilla Related,Shopzila Premium Related,,,,03/08/2023 17:24,03/08/2023 17:27,03-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
cac28de4-f1a5-4982-a476-43dc6b4d261d,Inbound,Order Related,Order status enquiry,,,,03/08/2023 19:59,03/08/2023 20:02,03-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
69aaa0ce-1fa0-4185-a78b-ca4682b104c9,Inbound,Order Related,Delayed,,5093fcf7-033b-41b6-9bd9-fe0a609c75d2,23/07/2023 10:18,03/08/2023 12:38,03/08/2023 12:39,03-Aug-23,AMRITSAR,LifeStyle,267,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
5bfd85a7-f83f-4dd5-8b3a-18147e576820,Email,Order Related,Delayed,.,2857e752-e09c-4b8d-a132-6ca4e260f3a1,24/07/2023 19:00,03/08/2023 13:26,03/08/2023 13:29,03-Aug-23,CHENNAI,LifeStyle,349,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
95d68363-43da-4690-aaae-3038ef8c3a38,Outcall,Returns,Reverse Pickup Enquiry,,58d4457f-1b0f-4657-be4c-aee043071104,24/07/2023 10:57,01/08/2023 13:57,03/08/2023 22:16,03-Aug-23,UNNAO,Electronics,1099,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
eef32b02-3539-4e8d-a340-ad8c4b1d3311,Inbound,Order Related,Order status enquiry,,,,03/08/2023 08:57,03/08/2023 09:06,03-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
2638afbd-4fbc-434d-9932-fd4fc5b7f64d,Outcall,Shopzilla Related,General Enquiry,Thanks bhaiya ,,,03/08/2023 10:16,03/08/2023 11:15,03-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
c51f6efa-7129-472c-a040-7b04523c9df2,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 22:45,03/08/2023 23:40,03-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
a32c9908-b209-47d8-9ed3-a55025cfa858,Outcall,Returns,Fraudulent User,All good ,09c4f307-b500-426a-bedc-af08beacc752,29/07/2023 10:08,03/08/2023 09:17,03/08/2023 09:19,03-Aug-23,PATNA,Books & General merchandise,47,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
10e6e53b-babe-4c4a-b5b1-5d92ee74cffe,Inbound,Order Related,Priority delivery,Good,,,03/08/2023 00:40,03/08/2023 00:45,03-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
17504d77-192b-4cad-8461-0966090ba6c7,Outcall,Payments related,Payment related Queries,,,,03/08/2023 12:38,03/08/2023 13:10,03-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fe517cdd-a3cb-4d0e-89e2-f5cc29df5513,Inbound,Order Related,Installation/demo,,,,03/08/2023 15:22,03/08/2023 16:30,03-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
e8333c55-b316-4ebe-a8e9-b8dc56b1e5a0,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 11:42,03/08/2023 09:04,03-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
1959b5d4-d5ff-4512-b387-74c19ade73b4,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 17:56,03/08/2023 17:56,03-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
5b764973-94dd-40c9-b5f1-fe6218e6ea51,Inbound,Order Related,Installation/demo,Very bad ball   my product is not written today's only purchasing from Shopzilla not working my device,,,03/08/2023 23:11,03/08/2023 23:14,03-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
ddba9757-2129-4b8e-90c0-e74e116c39d6,Inbound,Returns,Reverse Pickup Enquiry,  fraud sala,02bf6d44-2bf3-4fa6-9912-2bcf01de743a,20/07/2023 01:39,01/08/2023 19:04,03/08/2023 12:01,03-Aug-23,JALPAIGURI,Books & General merchandise,810,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
bae33572-af5b-4992-8980-d0e835d3df17,Inbound,Returns,Fraudulent User,My grocery products keep missing and no action has been taken to solve this,,,03/08/2023 15:20,03/08/2023 15:27,03-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
35974c26-7b14-489b-a857-a39328537c84,Inbound,Returns,Product related Issues,Good,,,03/08/2023 18:17,03/08/2023 18:28,03-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
292dda39-aa10-48b7-94b8-824a65ec917d,Outcall,Returns,Wrong,,,,03/08/2023 20:37,03/08/2023 22:26,03-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
a91ba9a4-9f47-4b28-9e98-f100654fbbee,Inbound,Returns,Reverse Pickup Enquiry,All good ,,,03/08/2023 20:48,03/08/2023 20:50,03-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
3dc2b394-4d21-4d5b-98d7-614ea54d78fb,Outcall,Payments related,Payment related Queries,,,,03/08/2023 16:58,03/08/2023 17:02,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
6f5988fb-961c-4d51-8efc-45c78e081a7d,Outcall,Returns,Fraudulent User,,,,03/08/2023 22:38,03/08/2023 22:44,03-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
5412a9ea-2d08-469b-a21c-f6ce00cda593,Outcall,Order Related,Seller Cancelled Order,Logistics team cannot cancel any customer orders without their knowledge and concern ,,,03/08/2023 07:17,03/08/2023 07:18,03-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
2c403780-4485-471d-a813-b6a0d117acce,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 06:29,03/08/2023 14:43,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
792da4bd-5316-4ba7-b6e6-c0eb547b7422,Outcall,Returns,Reverse Pickup Enquiry,Thank you so much. ,,,03/08/2023 13:15,03/08/2023 13:38,03-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
77107296-03ed-4927-add8-31b16634d998,Outcall,Returns,Reverse Pickup Enquiry,,cf957189-a87c-4ace-9749-90c99218409c,15/07/2023 17:46,03/08/2023 07:16,03/08/2023 07:18,03-Aug-23,KOTA,Home Appliences,1499,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
3e083696-62e7-4db6-9f6d-079466043b1e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:35,03/08/2023 12:35,03-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
30a323c6-201f-4fb5-8246-53fe215af98a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:00,03/08/2023 12:03,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
c9880761-4e9e-4892-862a-c989773ad397,Inbound,Order Related,Delayed,Call Center Team is not capable to solve issue.    Only sweet talk they have but no solutions.,,,03/08/2023 07:07,03/08/2023 12:12,03-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
afda1bc4-ed71-4bf7-a5ac-d9d0f0022cfb,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,03/08/2023 21:09,03/08/2023 21:30,03-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,4
7d1bd8f8-b504-482c-ab33-9f69741db8d6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:42,03/08/2023 12:43,03-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
caae9596-fd4d-4cd2-a251-0ad1f350f96c,Outcall,Shopzilla Related,Account updation,,,,03/08/2023 14:32,03/08/2023 14:48,03-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e0ce914a-d51e-4dd7-8da8-146f3fd09410,Inbound,Returns,Reverse Pickup Enquiry,Delivery and pickup ,,,03/08/2023 19:51,03/08/2023 19:54,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
c1083218-2d80-40c1-b27a-f7a4f254a69e,Inbound,Returns,Return request,,,,03/08/2023 20:01,03/08/2023 20:15,03-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
ee7925f6-50db-4ba2-8c35-046cf98ec1fc,Outcall,Returns,Reverse Pickup Enquiry,Op,,,03/08/2023 21:13,03/08/2023 21:14,03-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0580e815-3386-440e-9392-7aec53e8fd35,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 18:35,03/08/2023 18:38,03-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
a9d8b6c7-9b44-495b-8c4b-81db5acc57a5,Inbound,Order Related,Installation/demo,??,,,03/08/2023 19:40,03/08/2023 20:13,03-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
6c6535fb-83a4-49c9-b8f6-f25c0bea2fcd,Inbound,Returns,Technician Visit,,,,03/08/2023 08:30,03/08/2023 08:32,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
8c712a7e-b72c-4a18-af2f-d194a357e617,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 08:32,03/08/2023 08:46,03-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
c157ea2c-9e32-4e23-9dfa-03ae8808a2db,Outcall,Order Related,Installation/demo,Assistant really helped me . Increase his salary haha he is really good . ??,,,03/08/2023 20:44,03/08/2023 20:49,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
24d470bc-8e28-4bf0-88c1-09b6426e1f81,Email,Order Related,Delayed,Ok,,,02/08/2023 10:39,03/08/2023 19:22,03-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eab391e6-4981-4c58-b349-0b934c79aa68,Inbound,Returns,Damaged,Should be done on chat ,,,03/08/2023 11:24,03/08/2023 11:32,03-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,1
1a397f00-1968-4163-8298-8ed71f44441c,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:50,03/08/2023 18:56,03-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
0e77e02b-d23b-4e03-9758-381ab4d211d0,Inbound,Returns,Reverse Pickup Enquiry,Thankyou,,,03/08/2023 09:55,03/08/2023 09:57,03-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
a29d414f-b539-4b2d-b6fe-4d7e3d03f5c1,Inbound,Returns,Missing,,22c8943c-9f2c-48f9-adbe-6051ac723ad3,15/07/2023 13:54,03/08/2023 10:25,03/08/2023 11:48,03-Aug-23,GORAKHPUR,LifeStyle,1429,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
9b1a815c-5292-4c1a-aad7-937c6eb1ba64,Inbound,Payments related,Payment related Queries,thank a lot,,,03/08/2023 09:39,03/08/2023 10:49,03-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
a9c910eb-8202-4aa7-ae36-73e69e43abae,Inbound,Order Related,Delayed,Good,,,03/08/2023 17:42,03/08/2023 17:47,03-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
a2e6c837-7742-4b6a-b31d-d38d39db808d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:53,03/08/2023 13:16,03-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,2
934f2ae0-3668-4f22-b1e1-42595bd350e1,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:23,03/08/2023 10:42,03-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
3ad49fb5-edc7-4b26-a55e-7917e80557ed,Inbound,Returns,Fraudulent User,,,,03/08/2023 12:46,03/08/2023 12:56,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
dc093308-1fd1-4aa8-8531-bfaf7e5a05cb,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:30,03/08/2023 14:34,03-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
33602101-75fd-431f-b2a1-6e58b16bdda3,Inbound,Returns,Fraudulent User,,,,03/08/2023 11:40,03/08/2023 11:41,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
4edabda5-cd84-437f-b66b-0724c8a3e753,Outcall,Refund Related,Refund Enquiry,Change Shopzilla name to order cancel app,,,03/08/2023 13:14,03/08/2023 14:09,03-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d8a1deeb-d794-409c-9831-23fb3650055c,Inbound,Returns,Return request,,,,03/08/2023 15:03,03/08/2023 15:26,03-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,4
dfab5554-2b1e-41b8-9804-953ccd96892f,Outcall,Order Related,Delayed,,819d32a8-3522-410e-924c-777c0a79d934,22/07/2023 13:00,03/08/2023 11:46,03/08/2023 11:52,03-Aug-23,HYDERABAD,LifeStyle,635,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
5f85c188-c4d0-4653-98d2-e295cc74e75e,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 19:58,03/08/2023 20:36,03-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
01f40dd9-6a70-42ca-bc37-0ed91ed1a5e2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:47,03/08/2023 16:52,03-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
99ac6822-3bcd-4721-ab68-7ff89956fa81,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 06:46,03/08/2023 06:48,03-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
5bad2575-7d11-4ff8-ac38-a4c3a0e66faf,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:59,03/08/2023 11:52,03-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
1438acee-9b05-4d23-bb36-7357378e4312,Inbound,Product Queries,Product Specific Information,???? ,,,03/08/2023 19:07,03/08/2023 19:10,03-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
19f6006d-0c6e-4f35-9de0-7822bd789af2,Inbound,Returns,Reverse Pickup Enquiry,Goog ,,,02/08/2023 18:54,03/08/2023 09:54,03-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
f768fb9f-e51c-48c6-80b6-efd1f3aa3b96,Inbound,Order Related,Priority delivery,Ok mam,,,03/08/2023 07:31,03/08/2023 08:04,03-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,3
c1fa7b9c-4884-4490-a2ed-e37a1cfa05c1,Outcall,Order Related,Delayed,Aswm but plz try to deliver the order today plz,,,03/08/2023 10:12,03/08/2023 10:14,03-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
76de52f4-5bc0-4b22-9714-9053be1844f9,Outcall,Returns,Reverse Pickup Enquiry,Very bad behaviour Shopzilla customer care ,9112becf-6ffa-4cf2-9efe-2680986a5f51,21/07/2023 19:04,03/08/2023 09:09,03/08/2023 09:35,03-Aug-23,BHAGALPUR,Electronics,4525,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
d79c5aaa-0fa3-4fa7-bcc1-bb41ae875b78,Outcall,Order Related,Seller Cancelled Order,,,,03/08/2023 08:36,03/08/2023 08:37,03-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a4b1cad9-d8fb-43fb-ba83-7a7cb26366a1,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:33,03/08/2023 16:37,03-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
bba66654-4895-4702-b515-7d215e8dcfea,Inbound,Payments related,Payment related Queries,,,,03/08/2023 22:33,03/08/2023 22:58,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
bcc7c3fd-f2bc-4c77-ba21-b699bea83009,Outcall,Returns,Wrong,,,,03/08/2023 20:16,03/08/2023 20:23,03-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
069e916c-4bf1-46af-a995-1a7e46bf47ca,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 18:42,03/08/2023 16:31,03-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
fb631dd6-24a8-4a38-83a8-665e28629496,Outcall,Order Related,Customer Requested Modifications,Good communication I like your talking style ,,,03/08/2023 12:06,03/08/2023 12:14,03-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
5c5eaef3-908a-4dc0-b534-400f9056612c,Email,Refund Related,Refund Related Issues,Please resolve my problem as soon as possible ,5d65a77e-7c61-4ab4-aa8b-cee42ccff5b4,06/07/2023 10:18,02/08/2023 16:15,03/08/2023 14:29,03-Aug-23,PUNE,Home Appliences,999,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
4eaf229d-3439-4c34-a464-b19c1e5959a6,Inbound,Returns,Wrong,?? ??????????? ??????? ?? ?? ?? ?? ?????? ?? ?? ???? ?? ??? ???????? ?? ???? ??...... ???????,,,03/08/2023 21:15,03/08/2023 21:25,03-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
b27d535d-0b0e-42b7-9a63-8719ca875526,Inbound,Returns,Wrong,,,,02/08/2023 22:43,03/08/2023 20:50,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
67b9ba78-c433-495d-becb-188717ed485d,Inbound,Order Related,Delayed,"They try hard to solve my problem, thankyou ??",,,03/08/2023 14:22,03/08/2023 14:57,03-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
d77af4c5-4b73-46d4-aad2-a21939cd2b42,Outcall,Shopzilla Related,General Enquiry,Good service ,,,03/08/2023 21:06,03/08/2023 21:10,03-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
742a622d-0f76-48db-b9c7-c034e6ffea01,Outcall,Order Related,Order status enquiry,,,,03/08/2023 07:24,03/08/2023 10:36,03-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
70288bfd-2bf9-4692-82d5-754c27899c69,Inbound,Order Related,Delayed,,,,03/08/2023 12:14,03/08/2023 13:19,03-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
f022c168-8f1c-4750-8278-f9722d784d6b,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:28,03/08/2023 23:44,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
27153ea7-517c-43ef-99c5-c2e054093778,Inbound,Returns,Wrong,,,,03/08/2023 11:40,03/08/2023 11:41,03-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
73e9401a-5be1-456b-89c3-de7dbdc24933,Inbound,Order Related,Order status enquiry,,,,03/08/2023 08:09,03/08/2023 08:12,03-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
05381e90-302e-4f1d-8374-68c88ba1ad99,Inbound,Order Related,Order status enquiry,,,,03/08/2023 21:07,03/08/2023 21:13,03-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
5db7ea91-eaad-436f-b000-11ae5fbf5d11,Outcall,Order Related,Installation/demo,,,,03/08/2023 14:50,03/08/2023 15:08,03-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
f8de1680-8b42-497f-81d2-b80222c45efd,Inbound,Returns,Service Centres Related,,,,03/08/2023 18:08,03/08/2023 18:11,03-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,2
bd6c4e27-bc2e-4d72-af93-975009b48787,Inbound,Order Related,Delayed,,,,02/08/2023 22:58,03/08/2023 01:18,03-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
aefc7d1e-4ecc-4bcc-bec0-5b612eabe8cc,Inbound,Returns,Service Centres Related,,,,03/08/2023 15:01,03/08/2023 15:17,03-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
fc85dc70-f077-43c9-9943-067c55e48d8b,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:37,03/08/2023 16:39,03-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
5d3ccfbc-16ef-4078-9090-23439fabfda4,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:29,03/08/2023 10:44,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
16e4a805-d3f5-48a2-a420-01fea97413e7,Inbound,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 21:29,03/08/2023 21:33,03-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
f530c9b5-96e8-4797-bfaa-95443c28f812,Outcall,Order Related,Installation/demo,,,,03/08/2023 22:12,03/08/2023 22:20,03-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
d1f12de7-5c4a-4fb2-a841-28cb1e0bb83c,Inbound,Order Related,Delayed,,,,03/08/2023 09:33,03/08/2023 09:37,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
e0c86eb7-9b3e-4cd1-83db-a38ea509aec0,Outcall,Order Related,Order status enquiry,,,,03/08/2023 17:41,03/08/2023 17:44,03-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
1778114a-73c6-4534-b976-d42443882f47,Inbound,Refund Related,COD Refund Details,,,,02/08/2023 20:43,03/08/2023 01:25,03-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
ee9e5f69-8297-473b-b713-9daf2019c5bb,Outcall,Payments related,Payment related Queries,,,,03/08/2023 23:51,03/08/2023 23:58,03-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
41a2acad-98af-47be-954e-905235c063bb,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,03/08/2023 10:48,03/08/2023 10:49,03-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
0e115e27-8009-40e4-bf28-4428660afeee,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 23:16,03/08/2023 23:18,03-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
6b9c0373-4607-49c1-9346-d2b32f849b59,Email,Returns,Reverse Pickup Enquiry,Very good resulation,433bdd71-bac8-41ca-8dae-6145fc444f70,23/06/2023 17:59,03/08/2023 14:48,03/08/2023 14:49,03-Aug-23,BANDA,Home Appliences,6499,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
b9ed07fc-7915-4f57-9f6a-549d9cca76b8,Outcall,Order Related,Order status enquiry,,,,02/08/2023 22:35,03/08/2023 12:06,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,4
5d3d29c5-d21f-4d3a-826b-45046fde0105,Outcall,Returns,Reverse Pickup Enquiry,,18eef3e2-8a52-4a67-b708-a7569987e85f,15/07/2023 08:41,03/08/2023 09:28,03/08/2023 09:30,03-Aug-23,CUTTACK,LifeStyle,494,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
4727a78b-8840-44df-b0e0-f7a76229feba,Outcall,Order Related,Installation/demo,,,,03/08/2023 08:43,03/08/2023 08:52,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
3bae114e-5c7a-41e8-aee3-da0dda4140e6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:24,03/08/2023 17:26,03-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
18144261-b066-46e2-83be-135c9c94089a,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 08:28,03/08/2023 08:30,03-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
ac4680c3-256f-44c6-b045-4d894cd0c4f1,Inbound,Shopzilla Related,General Enquiry,Vary good,,,03/08/2023 12:59,03/08/2023 13:03,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
757f5d2c-089d-49bc-ba17-dd8c9609c1e5,Outcall,Order Related,Priority delivery,,3d609e16-ab09-448d-a2e9-24fe18ab905b,01/08/2023 14:07,03/08/2023 20:16,03/08/2023 20:18,03-Aug-23,Sitamau,Electronics,13999,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ecc5d6d8-75d8-411f-a1f6-24bc74440b93,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:59,03/08/2023 20:00,03-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
1130523b-dd6f-4420-9590-af0feb370f5d,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:30,03/08/2023 20:32,03-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
d726b0d8-a9e3-4a07-8a4e-33242bcf30cd,Outcall,Payments related,Online Payment Issues,,,,03/08/2023 21:38,03/08/2023 21:39,03-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
e56a38d0-0697-4c34-8d2a-68ade5c7a321,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 19:47,03/08/2023 10:38,03-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4f6f7f54-f5fe-4f66-b93a-844220438b06,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 16:41,03/08/2023 18:28,03-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7f2719cb-32b1-4002-b89d-4916f758d1c0,Inbound,Returns,Damaged,,,,03/08/2023 18:27,03/08/2023 18:29,03-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
f39239e7-64a0-4583-9635-3da18140890e,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 08:59,03/08/2023 19:00,03-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
3b934cc8-f1bd-4ed5-8ec5-cd6656a968d4,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:13,03/08/2023 19:07,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
801d3eab-59e3-4561-8d25-d83b923da103,Inbound,Order Related,Delayed,,,,03/08/2023 21:47,03/08/2023 22:59,03-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,1
2c36a31f-b5dc-4240-aa68-fa7f47f663a1,Inbound,Order Related,Order status enquiry,,,,03/08/2023 23:28,03/08/2023 23:35,03-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
92fa62f5-ea85-45fa-876f-e46d18d3c876,Inbound,Order Related,Delayed,,34bfe611-7e82-4dca-93fc-c154534aaa03,28/07/2023 22:31,03/08/2023 09:29,03/08/2023 09:29,03-Aug-23,AGARTALA,Home Appliences,3680,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7c659c96-d066-440d-8839-e1d73aafc5c4,Outcall,Returns,Return request,,,,03/08/2023 20:23,03/08/2023 20:30,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
4d87bfca-84f3-4661-a2eb-319ea8c4eaa2,Inbound,Order Related,Installation/demo,I can't claim my warranty ,,,03/08/2023 19:04,03/08/2023 19:06,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
46dbbd8f-b9fe-4ab0-ac86-0c3264fa19c1,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:52,03/08/2023 12:56,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
ac62d4a3-1f7a-456e-811f-4c1c3141368c,Outcall,Returns,Technician Visit,,,,03/08/2023 21:25,03/08/2023 21:30,03-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4af277b6-e896-4c38-9f58-606189badc76,Inbound,Returns,Reverse Pickup Enquiry,,58d2a4a9-92b5-4942-b823-4c18f0f76df0,15/07/2023 21:35,01/08/2023 16:55,03/08/2023 15:22,03-Aug-23,ROBERTSGANJ,Electronics,249,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,1
3d56259b-3f8c-47ea-b36e-c977fc5ab786,Outcall,Order Related,Installation/demo,,,,03/08/2023 14:07,03/08/2023 14:09,03-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
dcb4d6f0-e55c-40e7-9fb3-fda64ca078ea,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 19:48,03/08/2023 19:53,03-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
a0ca450c-adbd-4714-800c-5dcfa5744f84,Outcall,Order Related,Order status enquiry,,,,03/08/2023 00:20,03/08/2023 00:28,03-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3c659b3f-3029-4bed-9d09-9d8e521fcb71,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:07,03/08/2023 15:08,03-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
269429c5-6924-4982-90d6-826c9b9f13e2,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:54,03/08/2023 20:17,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
56939ae8-560d-41ee-b71d-985569e5b61b,Outcall,Order Related,Customer Requested Modifications,,,,03/08/2023 22:15,03/08/2023 22:25,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
60aafd63-a52d-4dbe-852a-a7ac40872558,Inbound,Feedback,UnProfessional Behaviour,"I have not received my order and they are still powdering my head. Where is my order? Why can't explanations be sent by email? Your English is very bad, I don't understand what the operator is saying",671d475b-fd2b-48bf-97d2-2807887c253a,11/07/2023 15:09,03/08/2023 19:28,03/08/2023 19:30,03-Aug-23,NABADWIP,Books & General merchandise,488,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,1
1ec5d412-010f-441a-a2ca-b87a6d61cfb1,Inbound,Returns,Return request,Very good ,db514c5f-e6ee-426b-8d11-56342f3fea42,24/07/2023 08:08,03/08/2023 14:05,03/08/2023 14:07,03-Aug-23,PURI,Electronics,1299,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
eee345f3-ec80-4648-b812-55605eab9c5d,Email,Returns,Fraudulent User,,,,02/08/2023 18:01,03/08/2023 06:38,03-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
be88793c-c1d6-4e1e-bb38-85d51bd44247,Outcall,Returns,Reverse Pickup Enquiry,I m happy to listen my query thank you ,,,03/08/2023 12:04,03/08/2023 12:07,03-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
9122b970-3d13-464e-8801-49c9dcf09d14,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:32,03/08/2023 17:37,03-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
58befe87-ac43-4429-ba2c-4dfe09a3b7b5,Inbound,Returns,Fraudulent User,Quality should be better when product is available via Shopzilla,,,03/08/2023 11:01,03/08/2023 11:09,03-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
dd48cf13-f24f-4c93-b3ba-54d97d2914f3,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:23,03/08/2023 16:00,03-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
0a6761bf-157d-4d25-a90b-bfd3aa727057,Inbound,Offers & Cashback,Other Cashback,,,,03/08/2023 13:08,03/08/2023 13:14,03-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,3
a11b665c-7db4-453f-8a50-462225eabbbc,Inbound,Returns,Return request,,,,03/08/2023 18:12,03/08/2023 18:25,03-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
3b55b71f-5300-4850-ab39-ccd0705edf91,Inbound,Order Related,Order status enquiry,  madam Bohot acche hai?,,,03/08/2023 14:11,03/08/2023 14:15,03-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
a8f9a269-f2dd-488e-beb1-925330210c75,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:29,03/08/2023 22:32,03-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c2e71c5c-cdbb-469a-b97d-1c33c6bf3fe9,Inbound,Order Related,Delayed,,ed00af73-a815-46a6-80cc-041a47a17e5b,29/07/2023 22:47,03/08/2023 15:57,03/08/2023 16:04,03-Aug-23,FARIDABAD,Home Appliences,1498,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
4d8484d5-cc64-46e5-9076-93f58f3ac7e0,Outcall,Returns,Reverse Pickup Enquiry,Over all experience was good.,,,03/08/2023 08:23,03/08/2023 08:33,03-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
a33ef6f1-e4dd-458f-af68-712a8c585a46,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:54,03/08/2023 11:58,03-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
e71093f1-240e-40ab-8935-73506b9498dd,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:40,03/08/2023 19:42,03-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
a65a7ec7-9c79-462b-b9e6-74b08ca9ca1e,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 16:27,03/08/2023 16:28,03-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
6e62be1b-18d1-49ac-9a46-16197ba8f6d7,Outcall,Order Related,Order status enquiry,,,,03/08/2023 10:58,03/08/2023 11:00,03-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
b2dbb8e8-962d-46d8-a821-251d968dd036,Inbound,Returns,Service Centres Related,Thank you,,,03/08/2023 07:39,03/08/2023 07:42,03-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
43334e0a-ffb3-48bc-899f-a5b32639e5ba,Inbound,Order Related,Order status enquiry,,,,03/08/2023 09:16,03/08/2023 12:35,03-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
71fb146f-0017-4706-bb25-7bdb89004753,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 19:03,03/08/2023 19:10,03-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
574d449c-0ff2-46f7-902e-3a9bcaec573f,Inbound,Order Related,Priority delivery,,,,03/08/2023 23:29,03/08/2023 23:29,03-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
42c92048-25a3-4109-931b-4baa110beb20,Inbound,Refund Related,Refund Enquiry,Customer care service is so good for us our query can resolve immediantly.,,,03/08/2023 10:18,03/08/2023 10:23,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
a2e36f1d-94f1-4a76-9bf6-1683f8911e0c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:23,03/08/2023 11:26,03-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
3b5bdf91-b68d-4e68-9fc2-fe6902433e1a,Inbound,Order Related,Installation/demo,My problem not solve,,,03/08/2023 14:05,03/08/2023 20:54,03-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
ad03f4f8-e4a4-41cc-be3e-4ea52d1709fb,Outcall,Order Related,Order status enquiry,,,,03/08/2023 19:34,03/08/2023 23:15,03-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a92472f2-87b8-4c3a-82e5-eeb05540455e,Outcall,Feedback,UnProfessional Behaviour,GOOD,,,03/08/2023 19:43,03/08/2023 19:44,03-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c417b4d8-3ead-4b21-a171-f0f4bc670384,Inbound,Returns,Fraudulent User,,,,03/08/2023 08:51,03/08/2023 21:26,03-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
a09426ed-2468-4386-82b8-c86a61a020e1,Inbound,Payments related,Payment related Queries,,,,03/08/2023 18:33,03/08/2023 19:06,03-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
ffc5b2a6-d36c-4a30-9ee0-863447a1e15d,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 19:08,03/08/2023 20:14,03-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,1
4d4a9fbe-4031-48b4-9a54-34a614d5e51f,Outcall,Order Related,Delayed,,e2355c63-3366-4a7a-a912-c29bdf3f8528,14/07/2023 17:07,03/08/2023 12:37,03/08/2023 12:40,03-Aug-23,MUVATTUPUZHA,Home,186,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
95deb3d9-8340-46aa-8020-53b5e61fa767,Inbound,Returns,Return request,"Very nice customer service, he solved my issue with politely... thank you sir .....??????",,,03/08/2023 09:13,03/08/2023 09:20,03-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
92d671a4-5526-48b1-83bf-eb1d4e55f8b7,Outcall,Cancellation,Not Needed,The guy was good and very quick to resolved the query and thanks to him and I have also received the refund all thanks to the guy with whom I talk,,,03/08/2023 16:37,03/08/2023 16:38,03-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
710eb5bd-48d2-4cfa-befc-7f71e33f065c,Inbound,Order Related,Delayed,,,,03/08/2023 19:33,03/08/2023 19:36,03-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,3
2808cdb6-c300-4f40-8f21-516ab5961166,Inbound,Feedback,UnProfessional Behaviour,Worst customer support team.. Not making any effort to setisfy their customers.... To bad Shopzilla customer support team not their are able to contact there senior executive..Not happy worst support..... Please kindly improve your team....                      Thank you...,,,03/08/2023 19:04,03/08/2023 19:09,03-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
bfee6d54-583a-4e98-a2f1-03036d74f1b9,Inbound,Feedback,UnProfessional Behaviour,,7663d024-ee91-4808-be5d-5ed8fe1b5d21,23/07/2023 01:27,03/08/2023 00:55,03/08/2023 01:00,03-Aug-23,AHMEDABAD,Books & General merchandise,289,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
015305e6-875c-4ffc-b26b-5f09fed8c7b7,Inbound,Returns,Wrong,,3f21aa84-2307-464a-a4d0-3ba3dddf27dd,19/07/2023 20:30,03/08/2023 05:52,03/08/2023 08:39,03-Aug-23,SURAT,Electronics,1399,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
7aac8f05-a5b4-4ac5-bb9b-f4bcaf827b6c,Inbound,Shopzilla Related,General Enquiry,Person was so helpful.Appreciating his effort ,,,03/08/2023 22:45,03/08/2023 22:49,03-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
a3ee8b55-74d1-42b5-add2-66937d3d13b9,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:23,03/08/2023 11:36,03-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
ca5409d6-dcc5-416c-b9ef-ea902188d246,Inbound,Order Related,Delayed,,,,03/08/2023 09:22,03/08/2023 09:23,03-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
c1029ea7-abb9-4e40-a43b-5773b4c24f4e,Inbound,Order Related,Order status enquiry,Please train your executives to adress rhe query and provide resolution. They all are just explaining the problem in diff ways but they don't have any solution and they are not helping me at all. Also Shopzilla is the worst service provider I saw in my entire life. You are taking more than 10 days to deliver a order which is already reached the destination city 6 days ago. Worst from Shopzilla. ,f02a1560-c73b-48ba-8a30-01187d12abfb,28/07/2023 12:30,03/08/2023 11:09,03/08/2023 11:14,03-Aug-23,INDORE,Mobile,12999,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
1b447c8d-2433-4a46-b06f-80879fb7006a,Outcall,Order Related,Delayed,Good job,a6686dde-f45a-4c7b-aecc-71bdfdc00725,21/07/2023 23:33,03/08/2023 20:23,03/08/2023 22:20,03-Aug-23,KARIMGANJ,Mobile,32999,,Ashley Yu,William Park,John Smith,61-90,Evening,5
ecd5b0f9-2f48-4240-9751-108548429383,Inbound,Returns,Wrong,Nice talk with you aarjavPlease help me out,,,03/08/2023 22:40,03/08/2023 22:46,03-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
a654551f-adbb-48a6-87e5-2cbd1eb1f7a1,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 06:05,03/08/2023 11:44,03-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
eb5902cb-0107-4cc8-a413-eaa979000dc1,Outcall,Returns,Service Centres Related,Thank you so much,,,03/08/2023 07:20,03/08/2023 11:06,03-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
531ab4b0-08c2-4363-85ba-5f2fd9aea7d7,Inbound,Returns,Fraudulent User,,,,03/08/2023 10:22,03/08/2023 10:23,03-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
1b329225-303d-495a-8cbe-cb0b82758c6d,Email,Returns,Fraudulent User,,,,03/08/2023 08:34,03/08/2023 08:35,03-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
3ac51fd3-279b-437c-9644-e82e5bb30c43,Outcall,Returns,Return request,,,,03/08/2023 10:58,03/08/2023 11:00,03-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2c7794aa-c493-45a3-a370-2aea97bc80c6,Inbound,Returns,Fraudulent User,,,,03/08/2023 12:18,03/08/2023 12:22,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
d5dc4a28-1b47-4fc0-9409-af628ce15c21,Outcall,Returns,Wrong,,,,03/08/2023 17:57,03/08/2023 18:05,03-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
0f0ff48c-e580-4262-a689-db8209624cb1,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 14:54,03/08/2023 15:51,03-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
d8dc7e73-5830-4f3e-b08b-0803e4c2e91d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:53,03/08/2023 09:06,03-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
c554cee1-18bb-4edb-845a-f2d6b5c91fa3,Inbound,Refund Related,Refund Enquiry,Nice,,,03/08/2023 23:08,03/08/2023 23:12,03-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
4c02cf09-9c29-4601-ba05-56da4e462bae,Inbound,Cancellation,Not Needed,,,,03/08/2023 14:58,03/08/2023 15:00,03-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
57c1d3ca-5a10-4c4d-b3a8-4f742e281122,Outcall,Payments related,Online Payment Issues,Good??,,,03/08/2023 10:53,03/08/2023 10:56,03-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
24a014fa-19e4-4d5e-9266-5d601c934aba,Inbound,Product Queries,Product Specific Information,Excellent ,,,03/08/2023 11:10,03/08/2023 11:13,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
b34510b0-8a55-420e-9af2-870fa1538c24,Email,Order Related,Delayed,,,,03/08/2023 11:14,03/08/2023 11:32,03-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
69e83b8c-e4da-401a-807b-20d4429aa197,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 18:19,03/08/2023 18:22,03-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
0e41da97-ea36-4307-b69f-a21554c50230,Outcall,Order Related,Order status enquiry,,,,03/08/2023 19:16,03/08/2023 19:17,03-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
f998e6fd-b467-40cd-8653-c7dde128c0f5,Inbound,Shopzilla Related,Signup Issues,,,,03/08/2023 21:06,03/08/2023 22:12,03-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
bc317f03-d8e0-477b-ad78-8eec28e5059c,Email,Refund Related,Refund Related Issues,,,,03/08/2023 14:09,03/08/2023 14:09,03-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
57f2397c-0b3e-4581-8691-d2130bb2e56a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:43,03/08/2023 18:46,03-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,1
4107ab40-f6fd-4b91-b517-62f06111d01f,Inbound,Returns,Return request,,,,02/08/2023 22:16,03/08/2023 18:47,03-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
b54dc751-adc3-484f-9362-0f28771deed0,Inbound,Refund Related,Refund Related Issues,Very good communication with customer care thanks you Shopzilla team,,,03/08/2023 12:37,03/08/2023 12:50,03-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
febddde8-e00e-4df7-807e-2057abe8cd46,Outcall,Cancellation,Return cancellation,,,,03/08/2023 17:40,03/08/2023 18:19,03-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,1
0c655e99-27af-4f60-8608-112190c890be,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 22:27,03/08/2023 22:31,03-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
2ff9ed5f-cc2d-4a25-88d9-97e73bc57cfe,Inbound,Returns,Reverse Pickup Enquiry,Bad customer care ,990bce64-e443-4e98-9753-86f782cf0854,20/05/2023 09:30,03/08/2023 19:33,03/08/2023 19:36,03-Aug-23,BARAMULLA,Furniture,720,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
c68d819c-c8b2-421c-a597-850b8ef52fee,Outcall,Order Related,Invoice request,,,,03/08/2023 16:50,03/08/2023 17:30,03-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
060aa1d6-7d1b-4509-bcaa-e91fa3839972,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 08:13,03/08/2023 11:50,03-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
bcccc9b5-cc38-4553-92d4-8098df3ba69b,Outcall,Cancellation,Return cancellation,,,,03/08/2023 10:48,03/08/2023 10:49,03-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
95500828-70f6-47b8-a69e-eb72be066886,Inbound,Order Related,Delayed,,,,03/08/2023 12:58,03/08/2023 13:00,03-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
bf6deeee-f2a4-46a2-bb88-ba0443294452,Inbound,Returns,Return request,,,,03/08/2023 17:00,03/08/2023 17:39,03-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
5ffa7ff1-8a48-4423-8bd3-d6a8f4b94539,Inbound,Returns,Missing,nothing ,,,03/08/2023 16:41,03/08/2023 16:45,03-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
b6a4607b-4976-4560-9630-caecd25a8dbf,Outcall,Order Related,Delayed,Do not make fool your customer ,0ed2e95e-7434-4be8-8123-33bc520d35b9,23/07/2023 06:08,02/08/2023 12:15,03/08/2023 06:26,03-Aug-23,DARBHANGA,Mobile,32999,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
f3c03b5e-0b15-4a01-bd41-7714b63c7e7f,Inbound,Returns,Reverse Pickup Enquiry,Tnx,,,03/08/2023 12:38,03/08/2023 12:40,03-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
0db5c710-0c25-4b0c-990c-4c5ff52988f0,Outcall,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 16:10,03/08/2023 16:27,03-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
b5df3dc9-b757-4fe7-89d8-639e33cf7e4e,Outcall,Order Related,Delayed,,,,03/08/2023 18:20,03/08/2023 18:21,03-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
912a8a51-3b3d-44da-b1a9-82b6afc4fa47,Outcall,Cancellation,Not Needed,,,,03/08/2023 19:21,03/08/2023 20:38,03-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,4
43202417-0987-4a22-9530-6c94b4f73f58,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:35,03/08/2023 16:35,03-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d7fd939d-8b73-43e1-85c6-1ecde77814de,Inbound,Refund Related,Refund Related Issues,Wow ,,,02/08/2023 19:57,03/08/2023 13:37,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
116af526-c305-49f4-86d1-3ba294934743,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:48,03/08/2023 18:49,03-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,4
7232f315-2f8e-476d-8f83-05c0146a09ea,Email,Returns,Fraudulent User,,006ddd9f-e422-42dd-a897-461f3c1b2387,22/07/2023 09:50,03/08/2023 00:12,03/08/2023 01:23,03-Aug-23,MUMBAI,Electronics,999,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
46fe3044-044f-4c2e-8b73-5197757b468c,Inbound,Refund Related,Refund Related Issues,,,,02/08/2023 10:18,03/08/2023 09:27,03-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
594579f8-d2ba-4eb9-a54c-fbb7430ebefb,Inbound,Order Related,Delayed,,,,03/08/2023 16:43,03/08/2023 16:46,03-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
0c2ddaaf-c01b-435b-9c02-be05a42c9435,Email,Order Related,Delayed,,,,03/08/2023 19:54,03/08/2023 19:59,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
1c176f5c-3309-43e2-9f21-eee1d8cd19cc,Inbound,Order Related,Delayed,,,,03/08/2023 23:27,03/08/2023 23:29,03-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
bd8795aa-e16a-4c9b-b10c-bad7ca40628b,Outcall,Returns,Wrong,,,,03/08/2023 11:02,03/08/2023 11:56,03-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
058d8e61-803f-4ade-8c18-f1cdb632b0e6,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:37,03/08/2023 19:15,03-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
24ee6c3a-0988-4e57-ab17-1514571956d8,Inbound,Returns,Return request,,,,02/08/2023 19:03,03/08/2023 14:37,03-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,4
04a179f0-010a-4237-9001-94d8c2cc7c19,Outcall,Refund Related,Refund Related Issues,Keep the faith alive.,,,02/08/2023 20:46,03/08/2023 04:33,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
da78e4ec-9c3a-47f6-83c8-5e2be47c9a3e,Inbound,Returns,Reverse Pickup Enquiry,If someone ordered something from your portal you have to be check first what will be delivered to your customers. Thanks!,,,03/08/2023 10:06,03/08/2023 10:06,03-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
58d9cf04-170e-4e87-a0e0-0ac9bf5c3738,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:38,03/08/2023 13:55,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a8888c9d-5a0e-466d-9bfe-51feea575207,Inbound,Returns,Missing,,,,03/08/2023 13:03,03/08/2023 13:07,03-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
54858c5b-b0c6-4be1-98c2-609b17bf6c82,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:59,03/08/2023 18:01,03-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,2
50765094-5d2c-4edd-8ae2-86081cff78c5,Inbound,App/website,Issues with Shopzilla App,,,,02/08/2023 12:43,03/08/2023 07:17,03-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
727f6a97-88dc-43b1-9ce0-df9983928f01,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 19:08,03/08/2023 17:03,03-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
17e23b93-5291-4901-9fe7-e643f1b32eff,Inbound,Shopzilla Related,General Enquiry,Thank you mam aapse baat krke  ,,,03/08/2023 12:47,03/08/2023 12:51,03-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
6ddbe095-3747-4f8c-87ca-33b7424824c8,Inbound,Returns,Return request,  ??,,,03/08/2023 14:41,03/08/2023 14:45,03-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
9ee33473-7db7-4966-99bf-fb3f33fc1151,Inbound,Returns,Exchange / Replacement,"Recently i just talk with Mr.   regarding my exchange product,As per him he was sent an email in which i can  exchange my phone. But still not received email. Please help me out or re send this mail.Funny thing is that i received feedback email before needy mail ??Hope for your kind consideration and fast response thanksYour customer bhargav ??",,,03/08/2023 09:54,03/08/2023 10:14,03-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
9cf89008-99a2-4f8b-be95-8f120b77cfc4,Inbound,Cancellation,Not Needed,,,,03/08/2023 14:30,03/08/2023 19:08,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
5175bc52-b9d3-4a5b-8007-3d206dec7fbb,Inbound,Order Related,Delayed,,,,03/08/2023 18:42,03/08/2023 18:43,03-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
f501e220-95be-483c-b73f-744fd97d3ee1,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 23:26,03/08/2023 23:30,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
c84f3dfb-a539-4983-a96d-7779bfedead2,Outcall,Cancellation,Not Needed,,,,03/08/2023 06:27,03/08/2023 06:31,03-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
5709fd6e-91a8-4598-957d-2c17728fb185,Inbound,Returns,Reverse Pickup Enquiry,,0b140915-43f7-48e3-8d97-a9c09def6802,14/07/2023 13:11,03/08/2023 19:27,03/08/2023 21:32,03-Aug-23,KATHUA,Electronics,185,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
d6be8a9c-ed06-400b-a399-0746236a88ac,Inbound,Returns,Missing,Chat is not visible ,,,03/08/2023 11:08,03/08/2023 11:10,03-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
6f1b9a07-dd69-49ef-af3c-6720e288d44e,Outcall,Order Related,Delayed,Good ,,,03/08/2023 13:23,03/08/2023 13:25,03-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
8ed8e900-9f85-4cf3-8fd9-85aaedebd40c,Outcall,Order Related,Priority delivery,Executive disconnect  call between  discussions. Discussing  same issue with multiple  executive but can't  get proper solution.seller have best seller tag but deliver defective  product.and for issue connected with customer  care they put on the hold and disconnected  the call,d775c7bd-e435-49ca-b193-d1582e259665,24/07/2023 22:01,03/08/2023 10:45,03/08/2023 10:50,03-Aug-23,AKOLA,Electronics,1299,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
c24e6abb-8ed9-42aa-8ce8-743b4c5ec21c,Inbound,Shopzilla Related,Shopzila Premium Related,,,,03/08/2023 14:55,03/08/2023 14:59,03-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,4
a17814d5-9885-485e-87d7-9ff1b1420b84,Inbound,Order Related,Order status enquiry,,2d2bd16a-df9c-4206-b046-ceabd533c36c,31/07/2023 13:47,02/08/2023 21:54,03/08/2023 13:58,03-Aug-23,ALWAR,Furniture,638,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
230ebd41-7260-40d5-8050-a76a41fa1301,Outcall,Returns,Service Centres Related,,,,03/08/2023 10:36,03/08/2023 10:38,03-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7409044b-3ec8-408a-9d83-61b3b5647e43,Outcall,Order Related,Delayed,,,,03/08/2023 12:09,03/08/2023 12:10,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7475eb7b-8b88-47e1-b903-3cc9e57d48ce,Inbound,Order Related,Installation/demo,,,,03/08/2023 15:39,03/08/2023 15:42,03-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
016b3cd5-5c4b-40af-b206-4badab44b72b,Inbound,Order Related,Invoice request,,,,03/08/2023 21:11,03/08/2023 21:19,03-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
277e5781-3e19-4019-8b10-5fbd3a81e844,Inbound,Order Related,Priority delivery,All good,8aedd4e0-25a0-4d25-9522-0515eda6d2c6,27/07/2023 10:04,03/08/2023 00:33,03/08/2023 00:34,03-Aug-23,DUTTAPUKUR,Furniture,2069,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
50d8ec0b-1b68-4eb7-8f90-66dfb175652c,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 21:38,03/08/2023 21:43,03-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
468c412f-087d-43ef-9e1a-ce399cc953da,Inbound,Returns,Service Centres Related,,,,03/08/2023 07:52,03/08/2023 07:57,03-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
f6de97a2-4349-4e10-a4d9-e0545d90124c,Outcall,Order Related,Delayed,,,,03/08/2023 21:20,03/08/2023 21:25,03-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
660bd7ea-4fc8-435c-bafb-d05eccc7eadc,Outcall,Returns,Service Centres Related,isshu pendind but good responce,,,03/08/2023 23:12,03/08/2023 23:15,03-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
e04a555d-8fa5-4a99-9316-cce3f8174a88,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:16,03/08/2023 10:59,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
9235e816-1df5-42eb-bcef-c7b31c787950,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 16:55,03/08/2023 17:01,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,3
d83263ef-4cc1-4f0e-a99e-690eb06c4b3c,Inbound,Order Related,Invoice request,,,,03/08/2023 19:56,03/08/2023 20:15,03-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
ca83f024-f623-47c2-b72e-892687a54945,Inbound,Payments related,Payment related Queries,,,,03/08/2023 20:06,03/08/2023 20:12,03-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,2
1bbdf73b-92a7-4662-9f48-fc9f02de78e1,Inbound,Returns,Reverse Pickup Enquiry,Everything was awesome ??,,,03/08/2023 20:06,03/08/2023 20:08,03-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
0679731a-e278-4175-8b55-f65969530bb0,Inbound,Shopzilla Related,Signup Issues,Good night ,,,03/08/2023 22:30,03/08/2023 22:33,03-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
6d118d73-4dbc-45fe-859b-825089718b8e,Inbound,Cancellation,Not Needed,,,,03/08/2023 01:00,03/08/2023 01:02,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
99879d82-4fcf-49cc-92d9-637307bdcd1a,Inbound,Returns,Fraudulent User,,,,03/08/2023 08:12,03/08/2023 08:16,03-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
8147d643-6021-4dd6-bae2-645f062ae0d6,Inbound,Product Queries,Product Specific Information,sale offers are so confusing and fooling people,,,03/08/2023 14:09,03/08/2023 14:26,03-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
fcac23f6-92a9-401c-b5d0-5798905a503b,Inbound,Returns,Fraudulent User,Not satisfied with your resolution from Shopzilla ,,,03/08/2023 18:38,03/08/2023 20:19,03-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
353f91e8-49f0-464a-b35a-5ad472fcd83a,Inbound,Returns,Return request,Call,,,03/08/2023 21:39,03/08/2023 21:47,03-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
f97a786f-ac16-4ccf-be4f-95f53b031dd3,Outcall,Returns,Return request,,d5c8f153-adf8-471e-a76b-041d8b370053,19/07/2023 14:19,03/08/2023 19:50,03/08/2023 19:52,03-Aug-23,KAKINADA,Electronics,899,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a3d608f7-12d7-42c6-aab0-da7f3a1fc9e8,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 12:57,03/08/2023 11:11,03-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
3c9335c8-622b-4cff-b7ed-1bc4c83a1299,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:09,03/08/2023 17:17,03-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
9529b81c-5eae-48e4-83c8-594aad371448,Inbound,Returns,Service Centres Related,Best faculty of Shopzilla ,,,03/08/2023 15:18,03/08/2023 15:21,03-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
ce3efc83-fbbd-4a71-8467-00a5c9d6af51,Outcall,Order Related,Customer Requested Modifications,,,,03/08/2023 10:15,03/08/2023 10:16,03-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
4da52acd-6059-4af4-b48a-c3730295eaf4,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 11:19,03/08/2023 11:25,03-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
d5c833f3-c650-4bff-9dce-640d81697fa2,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:28,03/08/2023 18:35,03-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
1cbbf5d6-7fb7-4a3d-9b10-9a8485746314,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:13,03/08/2023 20:15,03-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
be2ffa53-27da-4b0b-8209-e4481884ac65,Inbound,Feedback,UnProfessional Behaviour,,83bf636b-4f32-471b-a43b-c6fd58ecb69c,24/07/2023 16:08,02/08/2023 11:58,03/08/2023 07:17,03-Aug-23,AMBALA,Books & General merchandise,260,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,2
ad2021d8-e77f-4603-a2d4-5bfa56729ac6,Outcall,Payments related,Payment related Queries,,,,03/08/2023 11:54,03/08/2023 11:56,03-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
f5d5e0c6-3ab2-48d0-bc34-7f7cabdaf8f2,Outcall,Order Related,Order status enquiry,,,,03/08/2023 13:32,03/08/2023 13:32,03-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
12ebb8ab-a716-45ed-83a1-dd281a99e6d3,Outcall,Order Related,Installation/demo,plz support customer,,,02/08/2023 22:39,03/08/2023 21:37,03-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,1
bd5936df-6fab-4546-8ca6-e3a86c8cd279,Inbound,Product Queries,Product Specific Information,Pls solve my problem as soo as possible ,,,03/08/2023 18:54,03/08/2023 18:58,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
8fd80562-d247-44de-b90c-11f7281c3985,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 21:01,03/08/2023 21:06,03-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
ebc35efd-eaba-4633-ac1f-020abb7ffc3b,Inbound,Order Related,Delayed,,ccfb8925-b57c-4171-a199-e93d2ab2e8af,26/07/2023 09:36,03/08/2023 11:14,03/08/2023 11:34,03-Aug-23,SHAHGANJ,LifeStyle,369,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
5282a01f-63e7-423b-8429-5cc9d7aa7b5a,Email,Refund Related,Refund Enquiry,,,,03/08/2023 14:42,03/08/2023 14:43,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
6670c941-e653-4f70-878c-febbbd6597d3,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:05,03/08/2023 14:06,03-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
5ddd0596-6445-4487-9213-ceb275012834,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 14:11,03/08/2023 14:25,03-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
385bde0f-1de6-4ed7-afde-65e1cf36a086,Outcall,Refund Related,Refund Enquiry,,55f26d6e-c6f2-483c-8b05-9980d4c9574e,21/07/2023 10:19,02/08/2023 20:02,03/08/2023 01:08,03-Aug-23,SHIMLA,Mobile,32999,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
cc5f26a2-5b9d-40c0-adb7-5ec7c9e08a89,Inbound,Shopzilla Related,General Enquiry,,,,02/08/2023 22:16,03/08/2023 07:59,03-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
b343ebf8-c067-45bb-8317-9d7386bfd443,Outcall,Returns,Return request,,,,03/08/2023 17:27,03/08/2023 17:28,03-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
19dbcc8d-22bb-4698-b0a7-c8febd8cca9a,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 19:05,03/08/2023 00:18,03-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
80a0caac-f5b9-4849-97e0-202a2fdc9491,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 13:14,03/08/2023 13:49,03-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8baac21c-fe38-4c28-a4db-9d21375ccd9a,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 17:33,03/08/2023 09:27,03-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
4388b6c3-e958-4f22-8331-a79494c2a36c,Inbound,Order Related,Order status enquiry,,,,03/08/2023 08:12,03/08/2023 08:43,03-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ad351868-9c17-4a3c-8302-b8ae3f5de9f4,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:11,03/08/2023 12:21,03-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
e9ef39d3-0aa1-4953-b145-cb7fed689966,Inbound,Returns,Wrong,Allow portal flexible for the user to search by color also.Also educate your customer service agents to not handle users with service attitude not hung up like   did to me on chat. Over the phone Yogesh did his best to handie to issue. ,,,02/08/2023 21:59,03/08/2023 07:39,03-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
d5a4621c-2185-4cb8-9c32-f0d0e4d8c281,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 16:20,03/08/2023 16:35,03-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
88420dd3-a817-45a7-a470-a209a8dc98ac,Email,Cancellation,Not Needed,,,,03/08/2023 10:28,03/08/2023 10:29,03-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
91e8ac21-b5ac-4653-ab12-14b223ca1916,Outcall,Order Related,Installation/demo,,,,03/08/2023 13:45,03/08/2023 13:53,03-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
6e09b87d-876b-449e-8bc4-a9c11068e0c3,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:10,03/08/2023 20:02,03-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
5730c8ae-31b7-4f47-9226-f7c7ec9f3322,Outcall,Returns,Fraudulent User,,,,03/08/2023 21:12,03/08/2023 22:01,03-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
53dc77b5-461e-4961-b1ea-567c133c0382,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:59,03/08/2023 22:01,03-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
1bcef550-cac6-4f24-9b51-eef4b3b8d9b2,Email,Order Related,Delayed,,2c823282-4019-4840-ae8a-d0d88e743727,26/07/2023 22:03,03/08/2023 22:44,03/08/2023 22:45,03-Aug-23,KOLKATA,Home,199,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
479dfd49-1bc9-456d-89b5-3436c3c3b777,Inbound,Returns,Missing,Missing product ,1f36fb45-b953-4aee-8e25-3cbbf85bf244,28/07/2023 04:06,03/08/2023 19:27,03/08/2023 19:29,03-Aug-23,SIRSA,LifeStyle,399,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,4
a36e67ec-d633-42fe-9109-55e32ee1f231,Outcall,Returns,Wrong,,,,03/08/2023 21:30,03/08/2023 21:35,03-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
0a1401b9-1bbc-4ca0-8cbe-e1b03092b5fb,Outcall,Product Queries,Product Specific Information,Agent is very polite and able to understand my issue well,,,03/08/2023 23:03,03/08/2023 23:08,03-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
9ef61c90-6761-4576-8ad6-24b02eb1725d,Inbound,Returns,Reverse Pickup Enquiry,Bast sports ,c5b9cfca-7905-4a1f-95b2-e09e27a00fe1,21/07/2023 12:59,03/08/2023 13:40,03/08/2023 13:40,03-Aug-23,REWARI,Books & General merchandise,98,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
32763ee6-439d-4d0c-9db2-a6086c0b33a7,Email,Payments related,Online Payment Issues,,,,02/08/2023 23:55,03/08/2023 00:29,03-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
b120ca25-57a5-4cbd-b167-b3e96323673e,Inbound,Order Related,Installation/demo,Good ,,,03/08/2023 00:49,03/08/2023 00:53,03-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
5fb399a0-ea23-4594-966c-4dd856ad7173,Outcall,Payments related,Online Payment Issues,,,,03/08/2023 16:46,03/08/2023 16:48,03-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
44931549-d989-4fea-adce-fbf9f315858d,Inbound,Returns,Return request,,,,03/08/2023 19:07,03/08/2023 19:13,03-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
9f3d3ff4-2a67-4afe-b0dd-688e27987c5a,Outcall,Returns,Fraudulent User,,,,03/08/2023 19:20,03/08/2023 19:28,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
3a6352ee-bf25-40ad-b67c-f9b51d53c3cf,Outcall,Order Related,Order status enquiry,,,,03/08/2023 23:12,03/08/2023 23:49,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
6c9c7d40-93b8-49b3-8190-20234142d976,Inbound,Order Related,Delayed,Only talk no solutions.,,,03/08/2023 07:20,03/08/2023 12:14,03-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
caa36876-9e1c-4309-9d1d-2fc9ebf43ed7,Inbound,Returns,Reverse Pickup Enquiry,Executive did not able to resolve my query ,,,02/08/2023 17:16,03/08/2023 14:26,03-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
182bfb44-ca30-4120-8ce0-65e072dbaf33,Inbound,Order Related,Seller Cancelled Order,,,,02/08/2023 19:43,03/08/2023 08:36,03-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
6a3b2e6b-c5c9-48e8-8299-1338d4213389,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:45,03/08/2023 11:46,03-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,4
404502c5-9fdd-4b73-aef0-e5c7f73745ec,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:39,03/08/2023 13:41,03-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
3596ed27-6e9b-4ddf-b378-bae45aaf81b9,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:58,03/08/2023 20:59,03-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1c1f7c6f-c2ea-4eb5-b485-48cf58e93581,Inbound,Returns,Return request,Customer care was very good ,,,03/08/2023 19:22,03/08/2023 19:26,03-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,4
3190dc20-b73d-4628-9f6e-6f153822d208,Email,Order Related,Delayed,Thanks,8fad4ff2-afb3-4ebf-bcab-8311a33ab002,24/07/2023 05:52,03/08/2023 15:38,03/08/2023 15:40,03-Aug-23,NAGAUR,Electronics,399,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
14d3350f-191e-43ac-836a-ce306e54f0b6,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 16:57,03/08/2023 10:22,03-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
d3b646bf-30fc-4208-ab34-4b1886164c4d,Inbound,Returns,Reverse Pickup Enquiry,No,,,03/08/2023 15:02,03/08/2023 16:59,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
403fad6f-1dc1-46cc-81a0-ea3a66c75a4b,Inbound,Returns,Damaged,Excellent ,,,03/08/2023 21:02,03/08/2023 21:12,03-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
1b393751-75d4-46cc-a425-b0b8b38f036d,Inbound,Order Related,Order status enquiry,,c09c6e16-ecc9-4a2f-b082-1286a37031b8,14/07/2023 13:24,03/08/2023 11:31,03/08/2023 11:36,03-Aug-23,RAMPURHAT,LifeStyle,999,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
858e1fac-4a35-4808-a104-43c2913b738a,Inbound,Order Related,Delayed,,,,03/08/2023 11:28,03/08/2023 11:31,03-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
938a14fd-eddb-4778-9010-0b922c3994b1,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla ,,,03/08/2023 16:11,03/08/2023 16:11,03-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
45628cde-6fe8-492f-a8bc-56a841958428,Inbound,Order Related,Invoice request,,,,03/08/2023 20:48,03/08/2023 20:52,03-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
bcd95ef3-947c-413b-ad36-85c4d0fc8b79,Inbound,Order Related,Order status enquiry,,65fc1321-5ea0-4308-ac1e-97d6daef4957,05/07/2023 21:35,02/08/2023 20:59,03/08/2023 06:34,03-Aug-23,ANGUL,Home,616,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
99c78594-da71-42b5-9cb3-2bcd8cdf4368,Inbound,Returns,Return request,Good,,,03/08/2023 21:07,03/08/2023 21:21,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
58bb6544-46a0-4537-b93f-c5111b004be4,Inbound,Cancellation,Return cancellation,,,,03/08/2023 21:57,03/08/2023 22:01,03-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
89b8f49f-3c3c-4b75-99bb-1547c195062b,Outcall,Order Related,Order status enquiry,Very good,0bc03f4c-595e-4bf7-885e-6d7e34a984ce,30/07/2023 13:28,03/08/2023 07:19,03/08/2023 13:16,03-Aug-23,KENDUJHAR,Home Appliences,11990,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
ab8bb4a4-f195-44bd-b22b-5c7da6987a98,Outcall,Order Related,Installation/demo,,,,03/08/2023 11:39,03/08/2023 11:43,03-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
386d1fa4-a92b-4cac-bff2-9eb1a6b49909,Inbound,Payments related,Wallet related,,,,03/08/2023 14:23,03/08/2023 14:27,03-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
6f1225c5-0709-4c4d-b498-e85b2f1ba03f,Outcall,Returns,Service Centres Related,,0312eb03-1f65-4f9f-bc40-7c7d8424c649,18/04/2023 19:00,03/08/2023 12:14,03/08/2023 12:22,03-Aug-23,RATNAGIRI,Electronics,1099,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
4af1394e-c4c7-4389-9d08-16f0f66c5928,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 06:52,03/08/2023 07:06,03-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
28a3385e-b800-4849-9898-cec45caecd24,Inbound,Cancellation,Not Needed,Worst experience with Shopzilla ever.! Quitting shopping here from now on.!,a38a3fbf-4238-4f67-9452-9ea24f04a409,27/07/2023 07:18,03/08/2023 08:53,03/08/2023 08:59,03-Aug-23,PUNE,Mobile,29999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
54fe0d25-5e56-43aa-80ff-5d326c9ef0e0,Inbound,Shopzilla Related,General Enquiry,Best to Shopzilla ,,,02/08/2023 17:28,03/08/2023 13:39,03-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
82fa1f33-d8bf-4e09-afe6-d055d512032d,Outcall,Order Related,Installation/demo,,,,03/08/2023 15:52,03/08/2023 16:13,03-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,3
f1d7a711-390f-435b-8795-9d0760fdf829,Inbound,Shopzilla Related,Shopzila Premium Related,Good communication skills ,,,03/08/2023 16:58,03/08/2023 16:59,03-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
317fb278-3eef-47b1-9f14-70157f8fb678,Inbound,Returns,Reverse Pickup Enquiry,After all good communication with me,,,03/08/2023 18:42,03/08/2023 19:28,03-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
42de970c-bde2-467c-9b5a-407d357e57fc,Inbound,Returns,Return request,,,,03/08/2023 20:34,03/08/2023 20:43,03-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
76a47903-f669-4f73-bff7-33bac5f76e7e,Outcall,Feedback,UnProfessional Behaviour,,1d261962-ab99-4b7d-9701-3da12313672c,07/07/2023 10:57,03/08/2023 19:58,03/08/2023 20:12,03-Aug-23,GOPALGANJ,LifeStyle,389,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
524f6845-4760-4641-af76-97860a6edbb2,Inbound,Returns,Service Centres Related,You are not helping ,,,02/08/2023 14:52,03/08/2023 10:31,03-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
dd018134-c8a7-402b-af6e-21f6f6b48269,Inbound,Order Related,Order status enquiry,,,,02/08/2023 22:18,03/08/2023 18:53,03-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
98b4ecf5-7f61-454b-961f-a621ba067b52,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 13:11,03/08/2023 14:06,03-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
ca4c963c-7aba-46a8-a97a-0fb4826b5c3c,Outcall,Returns,Reverse Pickup Enquiry,  vo jo dikay gya vo nhi mila  halka or kharab mal,,,02/08/2023 15:45,03/08/2023 08:17,03-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,2
8983e567-bfa6-4030-9572-963a16ed8e75,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 14:02,03/08/2023 15:15,03-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
71373896-269a-44b1-9af4-b7e94b4516e3,Inbound,Returns,Missing,,,,03/08/2023 14:07,03/08/2023 14:18,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
55e4b671-bb01-4072-bdfb-59d4e89726df,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:03,03/08/2023 17:33,03-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
93f30190-938b-4817-a6ed-aca26b17049b,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:21,03/08/2023 20:25,03-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
57faacb3-421b-49ca-8239-4cad5787d533,Inbound,Returns,Service Centres Related,very bad response from Shopzilla support,,,02/08/2023 20:28,03/08/2023 14:43,03-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
57be0fc9-5ec8-4723-a740-33ef80672667,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:32,03/08/2023 11:37,03-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
71ae4530-0325-4ac7-ad63-ba1757ff62c6,Inbound,Order Related,Invoice request,,,,03/08/2023 07:27,03/08/2023 08:00,03-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
659eac55-1296-436c-b4e6-06de09e93236,Inbound,Returns,Reverse Pickup Enquiry,Good ????,,,03/08/2023 19:31,03/08/2023 19:42,03-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
663133c7-51e5-41e6-b1b7-b9f6ed9bf674,Inbound,Order Related,Installation/demo,,,,03/08/2023 21:18,03/08/2023 21:20,03-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
7b10d1cb-1dc7-4800-817b-7d7b7b2cbba2,Inbound,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 20:22,03/08/2023 20:44,03-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
79d2c9d4-0be4-4c92-98c1-3f3d33334b99,Outcall,Shopzilla Related,General Enquiry,Good ,,,03/08/2023 09:09,03/08/2023 09:15,03-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
0dccbf2d-99e5-48fb-8786-46d9f1416985,Inbound,Returns,Reverse Pickup Enquiry,Update imidiatialy products status for all customer,,,03/08/2023 14:16,03/08/2023 14:18,03-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,3
693a8317-4b12-44e6-adfa-0ab4a7c97563,Outcall,Order Related,Installation/demo,????,,,03/08/2023 17:27,03/08/2023 17:33,03-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,4
2f9c8928-9135-4d49-aaec-f397219dfb51,Inbound,Returns,Wrong,,,,03/08/2023 19:44,03/08/2023 19:45,03-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
233129d4-ade1-4fc6-8914-deb2486d632b,Inbound,Returns,Fraudulent User,,,,03/08/2023 21:23,03/08/2023 21:25,03-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
c9022c11-ff67-42bc-b44e-27023a49afec,Email,Returns,Reverse Pickup Enquiry,,8b4a3b8c-bb69-4a62-b059-d761e06eb52e,03/07/2023 14:42,03/08/2023 16:33,03/08/2023 16:35,03-Aug-23,NAGPUR,Furniture,7679,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
bf896e47-0b52-496f-8d94-abd3296926a1,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:28,03/08/2023 09:29,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
5c940070-f5d6-4a24-a7f3-f0f067d53382,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 10:49,03/08/2023 10:50,03-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
c2f0c36e-f40f-49ad-9023-967b403cfce9,Inbound,Cancellation,Not Needed,very bad services ...,58290c73-be5e-4ac8-b8f9-72cc622321bd,18/07/2023 15:42,31/07/2023 10:21,03/08/2023 09:01,03-Aug-23,VISHAKHAPATNAM,Books & General merchandise,405,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
2b3ae883-2114-4db7-a6e3-9226ccb61f44,Inbound,Returns,Reverse Pickup Enquiry,The executives interaction is more formal in nature and as if some written script is read which makes it a bit uncomfortable. They may be trained to speak more normal than formal,0fc67dd9-1b88-46f5-b3c9-98173a6d7e7a,20/07/2023 18:50,01/08/2023 19:59,03/08/2023 21:17,03-Aug-23,KAKINADA,Home,2999,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
c283dcd7-3c00-46b7-b7b1-a9a176c44381,Inbound,Cancellation,Not Needed,,,,03/08/2023 01:01,03/08/2023 01:04,03-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
b05b0910-c094-4890-85c0-0346461e7f59,Outcall,Product Queries,Product Specific Information,??,,,03/08/2023 22:41,03/08/2023 22:44,03-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
4de75aee-0f5f-4dc8-af0b-6a7834c933e1,Email,Returns,Fraudulent User,,cf8afb48-66c7-4e9d-95c7-f5b85aac54b5,31/07/2023 14:45,03/08/2023 14:07,03/08/2023 14:36,03-Aug-23,NEW DELHI,Books & General merchandise,255,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
d6a35296-b605-41b1-9011-d43bb623a8ed,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:47,03/08/2023 04:35,03-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
0916d097-6ac3-4a59-981d-77cb501bc1cf,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:46,03/08/2023 12:02,03-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
b4862efb-0631-491d-bce0-fc4431242265,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:32,03/08/2023 14:36,03-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,4
b4d5e566-6a50-4dbc-8470-58cce852f3e4,Inbound,Product Queries,Product Specific Information,Good ,,,03/08/2023 19:02,03/08/2023 22:19,03-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
5219d514-b4b0-4057-87f4-4998e846ac86,Inbound,Shopzilla Related,General Enquiry,Good,,,03/08/2023 16:17,03/08/2023 16:19,03-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fef641bc-f19f-42dd-86af-8a0c24bb0883,Inbound,Cancellation,Return cancellation,Please resolve my issue ,,,03/08/2023 19:07,03/08/2023 19:10,03-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
833613fc-cb88-497d-897f-0d8a6ea2d6cd,Inbound,Returns,Missing,Nice sirji ,4d058375-624b-40f7-97b8-f3a453588059,29/07/2023 22:51,03/08/2023 09:31,03/08/2023 09:38,03-Aug-23,TONK,Electronics,1799,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,3
5198f365-1888-40a3-b309-f0e2b427d6d7,Email,Returns,Missing,,,,03/08/2023 11:01,03/08/2023 11:02,03-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
96a8c637-afd7-42ba-8421-02740f130c4b,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 00:16,03/08/2023 11:39,03-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
e321bd64-0426-4ccf-9e7e-51630c9b3a81,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:36,03/08/2023 11:38,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
f886db90-e422-41ba-a2c6-68aaa81acd96,Inbound,Order Related,Order status enquiry,,38ff4b4b-bc60-4921-9ee9-37dbd77dc09c,01/08/2023 09:45,03/08/2023 10:38,03/08/2023 13:27,03-Aug-23,,Electronics,1799,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,1
3157575c-82b4-415e-bdcd-06133b9f0382,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:48,03/08/2023 08:18,03-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
215d5494-f610-4ba7-9e87-6a4dfe08c702,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:09,03/08/2023 13:33,03-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
5f446793-89b1-403b-8fdd-cb98934c62e0,Inbound,Feedback,UnProfessional Behaviour,Nice behavior,,,03/08/2023 20:42,03/08/2023 20:43,03-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
5a6f7241-7895-4163-a03b-7181b7064fa7,Inbound,Returns,Return request,,,,03/08/2023 11:37,03/08/2023 11:46,03-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
c7d1687b-faaf-4702-b0e3-b12f82b59701,Inbound,Returns,Return request,,,,03/08/2023 02:04,03/08/2023 02:05,03-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
0fc55b62-c618-4293-b56f-304765611695,Inbound,Returns,Wrong,,feed90f5-c8d0-44b5-8e2a-6aac940cbce9,27/07/2023 15:02,03/08/2023 20:35,03/08/2023 20:37,03-Aug-23,BANDA,Electronics,1299,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
10c777ff-15a9-4619-8503-f4341bfc25d0,Email,Order Related,Delayed,,9e0964d7-cede-4d16-b30b-a6ff2b982787,13/07/2023 20:42,02/08/2023 20:50,03/08/2023 16:47,03-Aug-23,SOUTH 24 PARGANAS,Home Appliences,558,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
1cc499f9-86b9-49c0-b17d-7c9bdbc47618,Inbound,Order Related,Delayed,"customer support is of no use, at least my issue was not at all solved",,,03/08/2023 09:44,03/08/2023 19:01,03-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
63b2be7c-5038-4f3c-9052-9324f1259a62,Outcall,Order Related,Order status enquiry,><img src=x onerror=alert(document.domain)>,,,03/08/2023 00:53,03/08/2023 01:18,03-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
a7ce59f1-fa79-486c-b1c2-73dd3e17c090,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 18:16,03/08/2023 18:17,03-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
5e51feae-642a-4946-ac16-a7c985f28811,Inbound,Returns,Service Centres Related,Thanks a lot ,,,03/08/2023 20:29,03/08/2023 20:36,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
d45934fd-2f45-429f-be23-afebc03795e2,Inbound,Order Related,Installation/demo,not good ,,,03/08/2023 22:07,03/08/2023 22:21,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
2c8452f8-ad9c-4c20-b936-fc6ae5e4d1f9,Inbound,Returns,Reverse Pickup Enquiry,,a9a0dba4-7d42-40b2-aecf-15fe616aba33,28/07/2023 18:47,03/08/2023 22:36,03/08/2023 22:38,03-Aug-23,NEW DELHI,Electronics,14599,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
c9905388-cef8-47c8-9eea-9509c80110ec,Inbound,Order Related,Order status enquiry,,,,02/08/2023 21:41,03/08/2023 06:43,03-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
8523c33e-0e7c-4f40-9333-9d9243e11ecf,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:27,03/08/2023 19:44,03-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
2ed9debb-be81-444a-ba3f-7840c1047273,Inbound,Payments related,Payment related Queries,,,,03/08/2023 08:06,03/08/2023 08:08,03-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
4aa0c2df-4c52-4fca-96ee-77d86829b11a,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 09:42,03/08/2023 12:21,03-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
6ac40fe8-f5dc-4071-a247-48b34bbe8a55,Inbound,Order Related,Installation/demo,,,,03/08/2023 11:51,03/08/2023 12:11,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
3ba95f31-1523-4cb4-ae4e-004a024bf871,Outcall,Returns,Return request,,c6c29b07-e480-4b31-b0d0-1f2a8749576a,27/07/2023 13:17,03/08/2023 07:26,03/08/2023 07:45,03-Aug-23,MUZAFFARNAGAR,Electronics,1399,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
07f3f14e-d1e6-4bf6-a6b6-9e5807886269,Outcall,Order Related,Installation/demo,,b3e2378b-e415-4cb3-8bf7-4fefe9cae0ee,01/08/2023 13:51,01/08/2023 14:25,03/08/2023 22:58,03-Aug-23,MALEGAON,Home Appliences,899,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
2f04f429-d00c-42d7-bf04-8fd9a11cc094,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:36,03/08/2023 17:38,03-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
44a465ca-7200-4bca-b66a-bb49f641ad51,Inbound,Returns,Technician Visit,,,,03/08/2023 15:09,03/08/2023 15:14,03-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
ecf1d618-acf9-4a85-ba6c-f65ac7066feb,Inbound,Returns,Return request,Please verify the listed products,,,03/08/2023 18:30,03/08/2023 18:36,03-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
546d6d56-1155-4dd7-aca3-560ec83a4f6a,Inbound,Order Related,Priority delivery,Product delivery time is so long,229771de-5781-4960-b274-2b473a1415ca,28/07/2023 17:12,03/08/2023 19:19,03/08/2023 19:20,03-Aug-23,HALDWANI,Mobile,32999,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
28eeae85-63f7-432e-b92e-c173dd264d6b,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 21:10,03/08/2023 21:22,03-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
9c02109f-47f2-4e10-946b-c83457cefcf0,Inbound,Returns,Return request,,,,03/08/2023 22:57,03/08/2023 23:00,03-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
d7ec121d-162f-471d-8aa8-795725cc156e,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 13:21,03/08/2023 15:25,03-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
a1b13129-9fa4-4123-a91c-68dc8ba32c5d,Outcall,Returns,Return request,Thank you,,,03/08/2023 16:22,03/08/2023 16:26,03-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
d9dc4cff-0bde-427e-8114-2f9232ce6c70,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:24,03/08/2023 16:25,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
94ad9713-2f72-4690-a215-e2b4e9701007,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:08,03/08/2023 22:11,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
24538e92-f86e-4726-a184-b350cdabfcdb,Outcall,Product Queries,Product Specific Information,Good,,,03/08/2023 12:28,03/08/2023 12:30,03-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
20dc18e8-7f7e-4097-8dac-645ca4a11882,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:36,03/08/2023 14:51,03-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,4
8189dc31-6e38-4efc-bf52-d972d71b62da,Inbound,Returns,Reverse Pickup Enquiry,Nice help sar,,,03/08/2023 18:13,03/08/2023 18:17,03-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
bb2e55b9-55ab-40e4-9e87-643b1f269e1e,Inbound,Returns,Reverse Pickup Enquiry,,fa3abdba-a80c-4ea2-90a5-13f8e18f8709,18/07/2023 20:59,03/08/2023 08:51,03/08/2023 08:52,03-Aug-23,KOTTAYAM,LifeStyle,979,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
96be236d-fd1f-44dd-a67a-385778e4480c,Outcall,Order Related,Unable to track,,,,03/08/2023 09:54,03/08/2023 14:14,03-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
6d647539-69d3-411c-b915-c3f8dd2a823d,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:08,03/08/2023 11:09,03-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
8fd57b6e-30c3-4bf4-9479-acf607f2bbe6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:59,03/08/2023 15:00,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
2659591a-b77d-4464-b072-b9079c043259,Outcall,Order Related,Order status enquiry,,,,03/08/2023 18:32,03/08/2023 18:32,03-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
f01865dd-d217-4296-b209-1dd28de5ca2e,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:44,03/08/2023 19:45,03-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
50831024-31e3-4e4f-a0b8-149de9bc2ec2,Inbound,Returns,Fraudulent User,"Executive seems to be very professional and her voice was amazing.i want to keep continuing talking to her,but controlled my emotions ",,,03/08/2023 22:08,03/08/2023 22:21,03-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
b69ce4ef-1a0a-41af-b179-3e992231d66b,Inbound,Feedback,UnProfessional Behaviour,,fa805a1b-71b0-49d2-84f8-ebf3e3339140,20/07/2023 06:33,03/08/2023 14:25,03/08/2023 14:26,03-Aug-23,HAZARIBAGH,Home,300,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
0b123dfb-7130-455e-93cd-ea7b30a18ae8,Outcall,Order Related,Installation/demo,,,,03/08/2023 14:10,03/08/2023 14:48,03-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
2634e1f6-b4d4-411f-94ba-9a4ef0bf4e8e,Inbound,Returns,Return request,,,,03/08/2023 21:45,03/08/2023 21:48,03-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
c5dc67a9-f048-42bf-b02a-676f3e5b4d13,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:47,03/08/2023 14:49,03-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
abb05b01-ce6a-49c4-82c8-062b2a04f404,Inbound,Returns,Missing,,,,03/08/2023 18:51,03/08/2023 18:59,03-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
cad3a25a-fb53-428b-9bc0-d7169c072212,Email,Cancellation,Not Needed,,9888a3a6-caf8-4242-b410-940dda6c922a,15/07/2023 08:29,03/08/2023 11:41,03/08/2023 13:59,03-Aug-23,MAHABUB NAGAR,LifeStyle,495,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
ac1b000d-d859-455e-b532-334f57ba430e,Inbound,Order Related,Order status enquiry,Try to deliver the product first ,,,03/08/2023 12:29,03/08/2023 15:07,03-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
a16c01e5-d27a-482e-b077-42933940e209,Inbound,Refund Related,Refund Enquiry,,4212a043-81cd-406d-bb03-45e4cfce53d2,01/08/2023 04:38,03/08/2023 11:55,03/08/2023 11:56,03-Aug-23,BALESHWAR,Mobile,17585,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
3b360655-5ebd-47ba-893d-48583c6e09b9,Outcall,Returns,Reverse Pickup Enquiry,Product missing note,,,03/08/2023 10:03,03/08/2023 10:11,03-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,1
ae4bbbb0-6a34-470c-980c-f0dae99318dc,Inbound,Order Related,Installation/demo,,,,03/08/2023 10:26,03/08/2023 13:33,03-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,4
6e010b49-0042-47cb-b57d-8098b359c5c5,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:40,03/08/2023 17:42,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
58544a1b-8bb0-4cd8-937f-c9c47e922f6a,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,03/08/2023 08:57,03/08/2023 08:58,03-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
61f0f08f-8c3a-4b9a-a957-68bd5fac2792,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 19:20,03/08/2023 07:48,03-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
24d8bbf2-5036-4246-bc37-7e2bc822a64f,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 19:47,03/08/2023 07:43,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,2
ed651acd-1a14-4701-bd2b-c03bbba8eca7,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,,,02/08/2023 16:25,03/08/2023 14:14,03-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
59bd149b-8b75-4870-b288-3a3996acd5b7,Inbound,Refund Related,Refund Enquiry,There are repeated instances of product being falsely shown as out for delivery and then ultimately cancelled. Kindly correct the same else we have other better companies available too .,,,03/08/2023 18:31,03/08/2023 19:05,03-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
a87e8b72-c608-48b7-9b54-8031470529da,Inbound,Order Related,Order status enquiry,,36b04a82-6e83-4901-b1e2-a492f5378063,26/07/2023 19:46,03/08/2023 10:37,03/08/2023 10:38,03-Aug-23,PALLADAM,Home,636,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,4
3c3627ff-be86-42e2-a376-78c9d97c6de5,Inbound,Returns,Return request,,,,03/08/2023 13:13,03/08/2023 13:14,03-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
7b3753a6-1d35-48c8-af7d-e3bbaf1393ee,Outcall,Order Related,Priority delivery,He did his job very well and he listened my query and mailed seller for fast delivery. Only thing I want that please deliver my phone ASAP which I ordered on 30 July and today is 3rd August still I don't receive my product and Shopzilla delivery time is showing 7th August please flag this thing and deliver it ASAP,,,03/08/2023 15:55,03/08/2023 15:58,03-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
18714df6-69c8-4daf-8a2f-10749e24e48e,Outcall,Returns,Reverse Pickup Enquiry, doesn't understand ABCD of customer serviceShe doesnt even go through why customer called straight away says you are not eligible for refund give her  customer service training first,,,03/08/2023 06:40,03/08/2023 07:13,03-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,1
9e385798-ced5-4f08-9b1d-4bf3aa5cadfd,Inbound,Returns,Missing,Good ,,,03/08/2023 14:34,03/08/2023 14:38,03-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
d295d744-5c80-4ad6-986d-d9b0788286e5,Outcall,Returns,Reverse Pickup Enquiry,Thank you ?? please give me a job on Shopzilla ????,,,03/08/2023 22:57,03/08/2023 23:16,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
38026d17-9444-41ce-87b7-d2e6aa5f0500,Outcall,Returns,Missing,,,,02/08/2023 20:36,03/08/2023 02:48,03-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
40850677-2dda-4a6b-9d91-c38defa7c181,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 08:38,03/08/2023 08:53,03-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
0df78bea-5c42-4705-8752-1beb0621c217,Email,Order Related,Delayed,,340a0f75-a27d-4f3e-a9f6-edb466a45ac2,19/07/2023 21:28,03/08/2023 13:36,03/08/2023 13:42,03-Aug-23,HYDERABAD,Electronics,169,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9392fdc2-b189-434f-b23d-a06f69dc42ec,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:51,03/08/2023 13:53,03-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,2
d075cc16-2a9d-4ee7-904b-94fa364e1c57,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:26,03/08/2023 11:32,03-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
af640d51-67d6-487d-83c0-f5a628867926,Outcall,Order Related,Order status enquiry,,,,02/08/2023 19:45,03/08/2023 13:02,03-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b32a1f9b-433a-4f3c-8f63-4065b69f2268,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 17:53,03/08/2023 17:54,03-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
db079d7a-6990-4626-9e39-2a1502cb626b,Outcall,Shopzilla Related,Signup Issues,The lady I spoke to was amazing. She helped me with all the best support she could give me. Your hard work is appreciated. Thank you so much for giving best support.,,,03/08/2023 21:48,03/08/2023 22:05,03-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
8cd21d18-1ddf-4f4f-8b59-22d47caecac6,Inbound,Returns,Return request,,,,03/08/2023 13:36,03/08/2023 19:06,03-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
21b1c29a-6e63-4a5d-9ea2-255bac3051f5,Inbound,Order Related,Installation/demo,,,,03/08/2023 13:21,03/08/2023 14:19,03-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
977dff3d-0f1a-41ea-8268-4c21c3af9ba7,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 20:16,03/08/2023 20:17,03-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
2c0120df-e0bd-4dfc-8335-30c6d43f989e,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 22:20,03/08/2023 22:29,03-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
329f5106-6a8d-43c5-a06f-8bf6978b6c58,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:13,03/08/2023 22:14,03-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
1a90c280-d7dc-4754-a538-41a7b3ac0715,Outcall,Cancellation,Return cancellation,,,,03/08/2023 14:51,03/08/2023 14:53,03-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
0ff5c480-73d2-482e-b20a-4efe5598b610,Email,Refund Related,Refund Enquiry,Good ,,,03/08/2023 11:30,03/08/2023 11:31,03-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0dfec4f4-a3ac-435b-81f0-3d221b9e52ef,Inbound,Cancellation,Not Needed,,,,03/08/2023 17:26,03/08/2023 17:32,03-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
6a6cf835-ae29-40be-b60e-438f6a73ceeb,Outcall,Returns,Return request,,,,03/08/2023 13:42,03/08/2023 13:44,03-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
5a23b78a-211e-4a71-b534-6bcfbed00fe5,Outcall,Order Related,Order status enquiry,,,,03/08/2023 18:10,03/08/2023 18:11,03-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d7df7a24-316a-4889-87c8-dc97e6292023,Inbound,Returns,Return request,,,,03/08/2023 14:26,03/08/2023 14:35,03-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c6ff90e7-2091-4d05-b893-df6965dce40d,Inbound,Product Queries,Product Specific Information,,,,02/08/2023 20:47,03/08/2023 11:06,03-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
77bac388-93e5-469b-abc9-6662fc1bdb9a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:23,03/08/2023 12:21,03-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
1a465b01-62ca-406b-b375-12a88a1a3fea,Outcall,Returns,Reverse Pickup Enquiry,Be helpful,,,03/08/2023 12:34,03/08/2023 12:35,03-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
56f92c90-785c-443d-a29d-59aa30f7a70e,Inbound,Order Related,Order status enquiry,,6d7b1146-054c-4833-bc98-83fa9b88224b,20/07/2023 01:01,03/08/2023 10:30,03/08/2023 10:32,03-Aug-23,JAMUI,LifeStyle,329,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
ed0e938f-8a93-4613-8918-a60b8b3345de,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 14:01,03/08/2023 14:05,03-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
2e41f7e5-1e65-457c-a1b8-1cd192d895d2,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 21:11,03/08/2023 21:13,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
e3f32445-36b5-4990-b768-4f1ca05d2cfa,Inbound,Refund Related,Refund Enquiry,Being polite doesn't mean you can give rude answers to the customer so kindly think from customers point of view and even though we might shout at you guys but it is becaus6the call will follow up many times.,25feb45e-ea3b-4294-bf3e-95051d8012f8,10/07/2023 20:06,02/08/2023 21:57,03/08/2023 09:56,03-Aug-23,BANGALORE,LifeStyle,639,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
0a368a4d-b944-4134-82a5-fc0f95a29ef5,Inbound,Shopzilla Related,General Enquiry,Very good service ,,,03/08/2023 12:28,03/08/2023 12:30,03-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
745dc90b-6837-4eb1-99e8-6586ccaf584a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:23,03/08/2023 19:31,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
c2d4e580-f957-4f49-a32d-b8daedd34782,Inbound,Order Related,Delayed,good ,bb1faa96-9460-49cf-b34a-4bc3787efe35,30/07/2023 09:57,03/08/2023 13:43,03/08/2023 13:46,03-Aug-23,Kotda,Electronics,599,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
fe331eab-b50a-48b2-8f3a-f55044d421fa,Email,Order Related,Installation/demo,,,,03/08/2023 11:02,03/08/2023 11:05,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,4
89411743-807b-4214-9ab9-cfcddc9c742e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:22,03/08/2023 13:33,03-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
218b156e-40ee-4801-aa9d-c75688360131,Inbound,Returns,Return request,Please deliver fast,,,03/08/2023 00:10,03/08/2023 00:11,03-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
3cd15d2a-2553-4925-aa7c-f0aa18c69514,Inbound,Product Queries,Product Specific Information,,,,02/08/2023 12:33,03/08/2023 12:51,03-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
8a63fe2d-36e9-4d43-9345-fbb810c2c5ce,Inbound,Order Related,Installation/demo,Mujhe care sports se baat karni hai,,,03/08/2023 14:26,03/08/2023 14:29,03-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
8090b827-8536-4194-8784-31e3e1589659,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:45,03/08/2023 16:53,03-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7b2e4576-8e9b-4747-beac-b714a1d65718,Outcall,Returns,Return request,,,,03/08/2023 17:39,03/08/2023 17:41,03-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
9283a046-f738-4108-82fd-3473f6fc67d7,Inbound,Returns,Return request,,,,03/08/2023 16:39,03/08/2023 16:41,03-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
64f85410-54cd-4047-a310-5d72ac39e9bf,Inbound,Feedback,UnProfessional Behaviour,,22234169-1067-45d8-b8a0-94691d5b2763,08/07/2023 17:59,03/08/2023 08:25,03/08/2023 11:16,03-Aug-23,GURGAON,Books & General merchandise,4499,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
f6c89461-e867-4729-a5d6-ce931c4de43e,Inbound,Order Related,Installation/demo,,,,03/08/2023 18:45,03/08/2023 19:17,03-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,2
0c632824-9337-4da6-b27c-c14631bf68bd,Inbound,Payments related,Online Payment Issues,Thank you ,,,03/08/2023 12:23,03/08/2023 12:56,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
0faf5b28-f526-47ad-ae0d-66bf3d7a1472,Inbound,Payments related,Payment related Queries,,,,03/08/2023 15:09,03/08/2023 15:13,03-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
3bea674c-b8d1-49d4-a7e1-3cebeebc8fe1,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,03/08/2023 15:14,03/08/2023 15:22,03-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
786aa263-3491-4961-a27a-467af51330b3,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 00:05,03/08/2023 11:33,03-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
cb109adb-a0b3-4181-a880-c5badaca19c3,Inbound,Returns,Reverse Pickup Enquiry,i am happy,,,03/08/2023 07:48,03/08/2023 07:49,03-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
d540b85c-228b-4fb8-aa5e-79ab09ded033,Inbound,Order Related,Installation/demo,,,,03/08/2023 12:18,03/08/2023 12:47,03-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,3
8e46b744-88b8-490d-bb86-d956609d105b,Inbound,Product Queries,Product Specific Information,There should not be error while raising concern,,,03/08/2023 17:07,03/08/2023 17:10,03-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,2
c0385c82-5e90-4bfc-bd43-2ede1d3fcbb2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:28,03/08/2023 19:44,03-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
52ff6b28-9de3-40cb-9f7a-3d0450a99475,Inbound,Returns,Return request,Good job,,,03/08/2023 22:19,03/08/2023 22:21,03-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
8014ae8f-1a49-4866-bcc9-1c251650fda2,Outcall,Order Related,Installation/demo,,26d9163b-8525-4f49-9065-ffaa39f9f953,03/06/2023 23:07,02/08/2023 18:30,03/08/2023 11:09,03-Aug-23,RAIGARH,Electronics,999,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
78a71f5f-bff9-4ad1-a183-9fc99a2d8d0b,Email,Cancellation,Not Needed,,e4f8fd34-51ac-4568-b00b-b01bffb1ca3b,28/07/2023 22:55,02/08/2023 08:07,03/08/2023 23:55,03-Aug-23,NEW DELHI,Mobile,9999,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
d28bfa84-e40c-437a-b6a3-f0da0fe337ec,Outcall,Returns,Reverse Pickup Enquiry,,5205d041-3d33-403b-bcc0-f2ab54624537,25/07/2023 10:52,03/08/2023 18:13,03/08/2023 18:24,03-Aug-23,UNA,Mobile,31999,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
dee84cc2-81a8-4f81-8a1b-5b69e5b34617,Inbound,Order Related,Seller Cancelled Order,,09764702-1786-4d60-a6f7-6dca27fdd846,27/07/2023 11:31,01/08/2023 16:25,03/08/2023 19:48,03-Aug-23,MUMBAI,Mobile,20845,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,4
1385f98f-3c76-435d-a528-13cc12ee8a5e,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,03/08/2023 20:38,03/08/2023 20:41,03-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
5269f20c-47ec-4f0a-9180-5f60fb445c14,Inbound,Order Related,Seller Cancelled Order,Thanks for all your support ,,,03/08/2023 22:01,03/08/2023 22:24,03-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
10fa995c-614d-49ed-9c82-0d7f42e5f49a,Inbound,Order Related,Installation/demo,,,,03/08/2023 23:42,03/08/2023 23:45,03-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,4
a088617a-119d-4bed-827e-f05feca20cb6,Inbound,Order Related,Delayed,,,,03/08/2023 19:32,03/08/2023 19:34,03-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
631e19b2-53c2-49b3-a083-af132cbf7b20,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 00:26,03/08/2023 00:36,03-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,3
1f588397-54a7-4004-a7cf-34ad19042455,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 13:50,03/08/2023 14:01,03-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
a668a89f-03d1-47ce-912c-84df7bd0bf07,Inbound,Returns,Return request,Good??,,,03/08/2023 17:28,03/08/2023 17:29,03-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f366056c-5a0f-40ca-9e6b-7f45fe1f6fcd,Outcall,Order Related,Order status enquiry,,,,03/08/2023 20:47,03/08/2023 20:49,03-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,2
b83f641b-9925-4865-b55b-8c9e50fa55a4,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:44,03/08/2023 23:45,03-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
033bc134-be0a-4124-9407-420a96837dab,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:41,03/08/2023 19:18,03-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
304c4c3a-4329-428f-a708-8393ecd575b6,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 14:44,03/08/2023 14:47,03-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,4
dc5b546f-73cd-415d-ade7-92f8e829ef7b,Inbound,Order Related,Order status enquiry,,,,03/08/2023 20:36,03/08/2023 20:40,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
1ecf99a8-fed6-4ca1-8891-4e898667b2d3,Outcall,Feedback,UnProfessional Behaviour,,,,03/08/2023 23:01,03/08/2023 23:02,03-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
6b43b7f5-df59-4820-9218-65ff5a31eb18,Inbound,Order Related,Delayed,,70924e77-cf30-4e88-bf37-9cc6346328ff,16/07/2023 20:58,03/08/2023 17:44,03/08/2023 19:36,03-Aug-23,KHARGONE,Books & General merchandise,723,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
eccdcc10-a2a0-4a33-9a2d-1e8099ea95ee,Inbound,Returns,Return request,Team should verify what final product is going to customer. Do not depend fully on vendors as people ate doung purchase by your brand name. ,727b4c41-1654-49f6-832e-8ba947996506,26/07/2023 21:28,30/07/2023 11:32,03/08/2023 11:14,03-Aug-23,AURANGABAD,Books & General merchandise,335,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
6d93c1b5-885e-4eec-a4e9-d0b2faf81e36,Email,Returns,Reverse Pickup Enquiry,Don't try delivery charges,,,03/08/2023 20:47,03/08/2023 20:52,03-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
74baab29-9b4b-48e8-9abd-693aeb2aa4cc,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 12:31,03/08/2023 12:33,03-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
6e2733d4-bb7c-4539-b85f-e1c05bc68f87,Inbound,Order Related,Order status enquiry,,,,03/08/2023 15:45,03/08/2023 15:49,03-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
af92a271-16f1-4248-b9e3-4e67cbdc7a91,Inbound,Order Related,Order status enquiry,,bb7371d1-4696-4728-9d2a-db6b4982af3d,28/07/2023 01:11,03/08/2023 17:46,03/08/2023 17:47,03-Aug-23,HYDERABAD,LifeStyle,792,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
5f44e9d1-1a7c-4a4d-97fd-5bada3550d35,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 00:30,03/08/2023 00:31,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
87c0419c-d7dd-4a90-80e5-001816f56086,Inbound,Cancellation,Not Needed,,,,03/08/2023 09:22,03/08/2023 09:56,03-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
496d13db-63eb-4af3-a617-fa7a884b7988,Outcall,Returns,Product related Issues,,,,03/08/2023 09:57,03/08/2023 15:36,03-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
72f75d62-a0b7-4da3-a08b-edcba776e1ad,Outcall,Order Related,Installation/demo,,,,03/08/2023 07:14,03/08/2023 07:25,03-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,3
b7065a06-bec0-4b0b-82dd-2edf19e6271d,Email,Returns,Technician Visit,,,,03/08/2023 17:29,03/08/2023 17:39,03-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
65398060-f902-468a-83de-54cb8c069397,Inbound,Returns,Technician Visit,,,,03/08/2023 14:19,03/08/2023 14:54,03-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
aa47780e-8e72-4659-8882-7faa708be534,Inbound,Payments related,Payment related Queries,,,,03/08/2023 23:31,03/08/2023 23:37,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
1136810a-8b72-4225-b883-806787073f04,Outcall,Returns,Return request,Very impressive with the Shopzilla customers care facility ????,25bc5b79-3239-42b1-aba5-e5816ffb1e72,28/07/2023 19:16,03/08/2023 12:10,03/08/2023 12:19,03-Aug-23,BILASPUR,LifeStyle,624,,Timothy Henry,William Park,John Smith,31-60,Morning,5
b24f6899-6a52-4695-bb05-cfdb01ac3460,Inbound,Returns,Return request,,,,03/08/2023 06:55,03/08/2023 16:41,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
b4309e87-dda8-445d-9f43-ef352d6e8939,Inbound,Returns,Return request,,,,03/08/2023 15:08,03/08/2023 15:13,03-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
79579111-3232-46b3-86af-b71de78adc8f,Inbound,Returns,Return request,,,,03/08/2023 19:53,03/08/2023 21:28,03-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1e95d283-f3ff-414d-9e5a-742d359e66b5,Inbound,Product Queries,Product Specific Information,didnt solved,,,03/08/2023 12:03,03/08/2023 12:05,03-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
c93ae38b-58b2-40f3-9cdf-8703cd5ff767,Inbound,Returns,Reverse Pickup Enquiry,This redchief shoe is not a good quality product. So I want to return the product and will order again a new one.So do needful.,,,03/08/2023 15:52,03/08/2023 15:58,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
44dda69e-038d-4c5f-be71-3e5d69587d05,Inbound,App/website,Issues with Shopzilla App,Nothing,,,03/08/2023 16:02,03/08/2023 16:03,03-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
77e4e087-dcf4-422c-81e6-4c24c2ff4959,Outcall,Returns,Return request,Shopzilla IS ALWAYS BEST.,,,03/08/2023 14:10,03/08/2023 14:17,03-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
97edfd30-14a0-41af-99a5-3d44a4b35a13,Inbound,Returns,Reverse Pickup Enquiry,??? ?????,,,03/08/2023 19:10,03/08/2023 19:24,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
afcac158-fe9e-4bb4-b07d-ac688bd73bad,Outcall,Refund Related,Refund Enquiry,,,,02/08/2023 19:54,03/08/2023 17:22,03-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
543c99d8-2aed-4dbe-b5ef-f69c49969ece,Outcall,Order Related,Seller Cancelled Order,"Telugu language customer service no why, Oppo eno buds2 1499 cupon apply 1399  amount debited 1499 credited your   wallet 24 hours but 3weeks not credited why only YouTube influencer Twitter post with in sec problem resolved normal people any  complaint  no solved technical issues sir      why ",,,03/08/2023 05:57,03/08/2023 06:03,03-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,1
6f165254-ec41-499f-8e47-86a6ac6c0b84,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:50,03/08/2023 12:54,03-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
6cada66a-a258-422b-a285-0358c164f469,Inbound,Returns,Return request,,,,03/08/2023 15:41,03/08/2023 15:46,03-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,1
66e7668e-e2d9-443b-9db1-f79be891c698,Inbound,Returns,Fraudulent User,,,,03/08/2023 20:01,03/08/2023 20:56,03-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
30e294d1-4338-45ec-b45b-de94c336a60c,Inbound,Refund Related,Refund Enquiry,Very supported,,,03/08/2023 14:20,03/08/2023 14:23,03-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
dd650a1a-835c-4aa9-9ad7-4aaab75225d5,Inbound,Order Related,Installation/demo,,,,03/08/2023 17:38,03/08/2023 17:45,03-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
ae4b94ff-254e-4cf0-a2db-19fbcdf48a7b,Inbound,Returns,Damaged,,,,03/08/2023 11:02,03/08/2023 11:05,03-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
3b5565de-3e14-48f7-a3a0-6b40633e18df,Outcall,Cancellation,Not Needed,,,,03/08/2023 00:15,03/08/2023 00:21,03-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
f1200fd7-1e0e-4157-bf3d-e7068a66e7fe,Inbound,Shopzilla Related,General Enquiry,Good ,,,03/08/2023 08:26,03/08/2023 08:27,03-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,4
ed68e88b-b67c-43b1-8f88-0a6ce87c7f6d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:55,03/08/2023 13:56,03-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
af80f0b1-2e79-4f2f-948b-631f7cf0542d,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:11,03/08/2023 01:52,03-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
ef656cff-ebf6-4e0d-891f-e7814f42b6ba,Outcall,Order Related,Unable to track,Sexy voice costember ??????????,201df838-0ed6-4244-b608-364f2f172890,12/07/2023 22:50,03/08/2023 08:18,03/08/2023 08:18,03-Aug-23,JALORE,LifeStyle,1499,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
449b2e1f-f592-4d1c-ac9c-a2ba7ab44e8d,Inbound,Order Related,Delayed,good support humble behaviour,,,03/08/2023 10:02,03/08/2023 10:26,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
2ce82dda-eea7-4c88-9323-db2c05c1c32e,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 08:31,03/08/2023 08:32,03-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
349b4311-9b94-4031-ab45-e5a2f79c2881,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:13,03/08/2023 12:15,03-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
de744f7d-6490-4860-b1e8-8fdb3b1971de,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 16:40,03/08/2023 16:42,03-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
848a5223-95a1-42e2-b26f-d20e36ea6806,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 17:16,03/08/2023 17:16,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
4e423919-7dc7-4c87-a698-3a7535b71bc2,Outcall,Order Related,Order status enquiry,,,,03/08/2023 01:10,03/08/2023 01:31,03-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
024d49b8-b944-42c2-bed1-55b19e6625aa,Inbound,Order Related,Invoice request,Awsome services,,,03/08/2023 12:40,03/08/2023 13:18,03-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
ab8b2a0b-abf5-4864-a5aa-f1e12d854ec3,Inbound,Feedback,UnProfessional Behaviour,Nyc,b6a0414b-5cdb-40ee-b846-7e0be65feaef,25/07/2023 18:26,03/08/2023 10:31,03/08/2023 10:32,03-Aug-23,KISHANGANJ,LifeStyle,141,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
2330abb0-cc8c-44e0-95c9-813659f203f5,Inbound,Order Related,Priority delivery,,70e01c38-d479-4cd6-ad44-e99db4008668,25/07/2023 09:01,03/08/2023 07:22,03/08/2023 11:51,03-Aug-23,SANGLI,Books & General merchandise,379,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
58e9303e-a1c0-4ed8-976c-3cee70c6ac10,Inbound,Product Queries,Product Specific Information,Good,,,03/08/2023 01:56,03/08/2023 01:57,03-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
36e48947-93c3-42d4-8795-e1b27f3f5d3e,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 14:50,03/08/2023 14:53,03-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
ba5dfdb8-5984-45ef-a5c0-9fcdf4e65abe,Inbound,Product Queries,Product Specific Information,"Some customer exicutive try to help but , he can't done it please improve your policy ",,,03/08/2023 23:47,03/08/2023 23:53,03-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
8403200a-5628-40ff-ad93-0510fcffae53,Inbound,Shopzilla Related,General Enquiry,good,,,03/08/2023 09:11,03/08/2023 09:52,03-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
b34bbb26-7e2b-4a26-8ac2-f9f48855b39c,Inbound,Order Related,Installation/demo,,6294b2be-aff0-435f-8a77-30781db4d087,03/07/2023 20:14,03/08/2023 17:37,03/08/2023 17:37,03-Aug-23,AJMER,Furniture,9771,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
7467b183-69d8-49c3-9703-73ceb26145ca,Email,Returns,Reverse Pickup Enquiry,Customer support team is very poor. I have not satisfied.Dont buy any product from Shopzilla ,458d2f54-582f-4ed8-8c2c-2fe1693ea3cf,14/07/2023 20:42,03/08/2023 18:18,03/08/2023 19:06,03-Aug-23,NEW DELHI,Electronics,38990,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
b6d98f20-454a-42e6-8589-3d7dd4420764,Inbound,Returns,Reverse Pickup Enquiry,Hi I am   from AssamCustomer care support to help me ,,,03/08/2023 02:20,03/08/2023 02:47,03-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
7debec1b-ae2d-4dac-91a8-7b779f47232e,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 10:19,03/08/2023 10:21,03-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
da5d8e44-ad95-495e-9d5a-d072c64eba01,Outcall,Returns,Return request,,,,03/08/2023 22:46,03/08/2023 23:10,03-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
134f8b58-9991-4841-b12f-e3c485b988b0,Outcall,Order Related,Order status enquiry,Mast activity ,,,03/08/2023 11:46,03/08/2023 11:47,03-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
174f2ea5-87a0-4fce-a2e4-4943c1c60537,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 16:10,03/08/2023 16:10,03-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
2886c638-52d4-4dbf-95b8-4142101b1070,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 17:41,03/08/2023 20:38,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
aa3122f0-a10c-4bba-9be3-a34054637c38,Inbound,Returns,Return request,,,,03/08/2023 07:55,03/08/2023 08:41,03-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
019b4756-a418-4c2e-aa81-301bbc6ad101,Inbound,Order Related,Delayed,Please stick to your word !!!!,963b55b9-07c0-4a57-b24b-87d43e3f03eb,19/07/2023 09:53,03/08/2023 19:54,03/08/2023 19:56,03-Aug-23,HARIDWAR,Furniture,813,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
052c5f12-eab7-4892-9faa-9ad75f01f693,Outcall,Order Related,Installation/demo,,,,03/08/2023 08:42,03/08/2023 08:57,03-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
7a95a5bf-db63-4e4a-a179-5832de1dffd7,Inbound,Cancellation,Not Needed,,,,03/08/2023 17:46,03/08/2023 17:47,03-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,3
47d6660d-5026-4ae8-9b5e-9f4995b9c1e9,Outcall,Refund Related,Refund Enquiry,Cool,,,03/08/2023 14:03,03/08/2023 14:06,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
c21fb483-b985-4cd5-ba1c-5b58b337a1c9,Inbound,Order Related,Invoice request,,,,03/08/2023 11:20,03/08/2023 11:25,03-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
982205b2-784c-43f6-a55a-c8acc0db782d,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:15,03/08/2023 17:17,03-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
26029e89-717c-44f7-912d-19d4d3f7e742,Inbound,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 07:47,03/08/2023 10:08,03-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
975427c2-3768-4286-8186-42b2c3e75e0f,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:49,03/08/2023 17:50,03-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
41708680-9bf9-4ff3-9513-3daf36a6b7eb,Inbound,Returns,Return request,,,,03/08/2023 14:19,03/08/2023 17:01,03-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
03ec75bd-74f2-45a5-827f-950c0d4ed8f7,Inbound,Feedback,UnProfessional Behaviour,Good but I am doing wait something 1month ago for return my product ,,,03/08/2023 22:40,03/08/2023 22:49,03-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
eef9883e-5fe3-4d5b-aea0-7d9375d5cfb5,Inbound,Order Related,Customer Requested Modifications,Baad service ,,,03/08/2023 14:11,03/08/2023 14:16,03-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
1257de79-cdf9-4952-af3e-e7de527b9f72,Inbound,Order Related,Invoice request,,,,03/08/2023 00:34,03/08/2023 00:35,03-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
fdd8079a-b4ac-4e59-8861-e842e6c829d2,Inbound,Order Related,Installation/demo,,,,03/08/2023 07:33,03/08/2023 07:36,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
f64bb889-7e68-4882-bc0b-a2bbf2f0a8f6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:40,03/08/2023 18:42,03-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
1e65f0b0-7033-40fb-ab7a-884aa06d3bf8,Outcall,Payments related,Online Payment Issues,,,,03/08/2023 00:06,03/08/2023 00:08,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
86046fa7-c8b3-4f48-bf9f-2ac698d5ba22,Inbound,Order Related,Order status enquiry,,,,03/08/2023 20:16,03/08/2023 20:18,03-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
e6de6165-4dbe-4d9d-81c0-cae09e705b6f,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 17:22,03/08/2023 17:23,03-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
92bd26a6-b225-4858-aa36-d199a7f36b34,Inbound,Returns,Fraudulent User,Shopzilla should resolve the customer'problem within a short time,,,03/08/2023 19:30,03/08/2023 19:35,03-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
0d49f324-71e5-48f9-a139-3a7c2f9cac12,Inbound,Returns,Return request,Nice,ae3d9b95-4757-405d-a865-f0c97c52d682,24/07/2023 12:07,03/08/2023 11:46,03/08/2023 12:01,03-Aug-23,GURGAON,Electronics,999,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
9d30757b-018b-4bdd-91b1-ffc1af367182,Outcall,Cancellation,Not Needed,,25e01acc-5a5c-4f8b-8e26-25f9d398e052,24/07/2023 00:30,03/08/2023 09:17,03/08/2023 09:19,03-Aug-23,THANE,Electronics,484,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
b75936fc-79c9-4340-9610-6896373ff959,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 16:57,03/08/2023 18:24,03-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
c5826d38-2cb7-463e-a10f-870df5bf616e,Inbound,Cancellation,Not Needed,Hii,,,03/08/2023 21:48,03/08/2023 21:54,03-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
5fb967eb-47e2-4376-a9cc-e4042e8024f4,Inbound,Payments related,Payment related Queries,Aap call par hi   issu   aap par totly imfomation hoti hai ,,,02/08/2023 21:54,03/08/2023 03:40,03-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,4
b931ffe6-7f4d-4c83-8cbd-2b796b29b629,Inbound,Returns,Reverse Pickup Enquiry,Koi customer saport      bhi customer care se call  e hai bolte hai aapke product   minutes me return kar denge lekin koi return nahi  a hai please return this product ,,,03/08/2023 21:17,03/08/2023 21:31,03-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
d1135ede-0ab0-4384-a1f3-c3b9444c3d50,Inbound,Order Related,Delayed,  good ,c94ce73f-205b-426a-8875-939e51bcd39d,25/07/2023 15:10,03/08/2023 18:40,03/08/2023 18:42,03-Aug-23,SURATGARH,LifeStyle,899,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
10f37daf-fed8-4a95-ac34-871ccd47e9bb,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:59,03/08/2023 15:12,03-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
d25ddf58-ff60-4525-b065-241f928267af,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 19:04,03/08/2023 20:42,03-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
5d8ea7af-7996-4fbf-8989-eb56107bc011,Inbound,Order Related,Installation/demo,,,,03/08/2023 22:55,03/08/2023 22:57,03-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
6abb37bc-f9eb-4acf-8f47-e075d0640274,Inbound,Order Related,Order status enquiry,,c26050cc-f0f3-4d41-9a49-f6c000c5a7d0,29/07/2023 16:46,03/08/2023 08:28,03/08/2023 13:17,03-Aug-23,PATNA,LifeStyle,1320,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
82c2217c-20a6-4fbd-8ecf-2071a66af894,Inbound,Order Related,Customer Requested Modifications,"Suggestions: 1)Delivery date and time should be made flexible as per customer convenience and not as per seller convenience.Example: Customer should be able to assign/select the delivery date while ordering any goods.System doesn't allow to choose flexible delivery dates...2) After placing order in the system(Shopzilla app), an option to change delivery date pops up.. But it doesn't allow changes in delivery date.. This is a serious drawback!!3) please implement AI technology.. Now is the age of AI... App should automatically understand and select Sellers at the back end, who can deliver as per delivery date selected by customers...",,,03/08/2023 13:10,03/08/2023 20:31,03-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,4
0a8212cd-fd04-4a3f-aa02-5e39562d9311,Inbound,Product Queries,Product Specific Information,Worst customer care,,,03/08/2023 19:44,03/08/2023 19:55,03-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
3fa584e7-39e5-45da-b158-796500c75447,Inbound,Order Related,Delayed,,a776be9e-1a0f-4920-9121-c397e295f7d3,23/07/2023 21:35,03/08/2023 10:16,03/08/2023 10:17,03-Aug-23,MADHUBANI,Mobile,13730,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
a5a5ea13-bc21-4152-8401-34300e8e34fe,Outcall,Returns,Fraudulent User,Thanks ,,,03/08/2023 11:39,03/08/2023 11:42,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
72826bc1-21d2-4a95-bb46-f91bafeffad3,Inbound,Order Related,Order status enquiry,,,,03/08/2023 12:37,03/08/2023 12:39,03-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
a64a49cf-3336-4ae9-9706-9bd742bb8964,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 19:51,03/08/2023 21:06,03-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
25846f30-6d9c-4af5-8efa-06088b4c797a,Inbound,Order Related,Order status enquiry,,,,03/08/2023 20:07,03/08/2023 20:08,03-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
d40c08e8-68d4-4d5e-8e23-51e3d2c236c2,Inbound,Order Related,Delayed,,10865d26-a9b2-46c5-95fa-202f7673f539,22/07/2023 10:59,03/08/2023 15:52,03/08/2023 15:54,03-Aug-23,BHOPAL,Home,269,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
898f2499-323e-42e2-b15b-cc5408411b13,Inbound,Order Related,Order status enquiry,,,,03/08/2023 08:22,03/08/2023 08:25,03-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e3ffd049-07bb-4082-b6de-0ed3d45d4ec2,Outcall,Refund Related,Refund Related Issues,,,,03/08/2023 10:50,03/08/2023 10:52,03-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
eb8c2f22-9f08-4787-98ea-a974c76d3d2c,Outcall,Feedback,UnProfessional Behaviour,,,,03/08/2023 11:08,03/08/2023 11:09,03-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,3
34207f5e-cfd4-41dd-af8c-936c440b0306,Outcall,Product Queries,Product Specific Information,ON WEBSITE AND PRODUCT PAGE INFORMATION  IS INCORRECT SO IMPRROVE IT REST AGENT WAS GOOD,,,03/08/2023 11:20,03/08/2023 11:23,03-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
f94b4846-ec97-4e5a-a449-6e69bb34738c,Inbound,Shopzilla Related,General Enquiry,Your agent provided me a proper resolution but I have problems with your messy Shopzilla pay later ,,,03/08/2023 13:36,03/08/2023 13:38,03-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
b743cc2c-7561-4ba7-b2bc-962aead9aff5,Outcall,Returns,Reverse Pickup Enquiry,Customer service is extremely excellent ?? ?? ?? ,,,03/08/2023 22:11,03/08/2023 22:40,03-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
4c2df2c5-baa7-452e-b593-8e4c607499e0,Email,Returns,Reverse Pickup Enquiry,Good ,55f3045c-3cee-404d-90b2-566335a532f9,28/07/2023 23:12,03/08/2023 08:11,03/08/2023 08:15,03-Aug-23,MEERUT,Electronics,1349,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,3
d73130fc-7382-4a5c-a5e4-2fc78c2e00a3,Outcall,Order Related,Order status enquiry,,,,03/08/2023 19:04,03/08/2023 20:04,03-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ddcd98a9-2814-4b9d-84e9-89377ac88369,Inbound,Returns,Wrong,,,,03/08/2023 08:35,03/08/2023 08:36,03-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d256cd86-bb37-4e3b-bc36-9cf9e7e1f2ba,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 14:24,03/08/2023 14:25,03-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
44f48c8f-5f7a-4dc6-8811-33a985a2c661,Inbound,Order Related,Delayed,,57f38c0d-1fa4-4fcb-872e-8442bdc0add2,16/07/2023 00:36,03/08/2023 17:15,03/08/2023 17:23,03-Aug-23,TUNI,Electronics,37990,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
2f3e4899-5894-4f2f-982e-e54a4c52f46e,Inbound,Order Related,Invoice request,,,,03/08/2023 13:26,03/08/2023 14:22,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
ef9ede68-fedf-4561-8c38-c16389b4274c,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 16:38,03/08/2023 16:39,03-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
163b2519-9fa6-4da8-83e6-de9ebf8af0b2,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 16:59,03/08/2023 17:00,03-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
fdefa534-3812-4d64-a37f-9a63b8c5b7a4,Inbound,Returns,Return request,,,,03/08/2023 17:23,03/08/2023 17:26,03-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
52299f69-0d4c-48a9-895b-db8d6d0a06dd,Inbound,Product Queries,Product Specific Information,,,,01/08/2023 12:40,03/08/2023 22:31,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
8cd91477-fe0b-41ec-915e-b5eb68509934,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:28,03/08/2023 18:21,03-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
c10aa6cb-cdf6-4bf1-a98d-60bd1cb931d5,Outcall,Order Related,Priority delivery,,,,03/08/2023 18:57,03/08/2023 19:07,03-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
0e7106ac-2b94-497d-a13f-4969068a2abd,Outcall,Returns,Service Centres Related,,,,03/08/2023 11:46,03/08/2023 21:00,03-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,2
472718db-bb0e-43a8-8e68-45f6c033893b,Outcall,Returns,Fraudulent User,"I speak with   on 2 Aug and today 3rd August with a  , don't know his name ..But both of them were quick and helpful. I like the service and the one guy who helped me today to raise a return request. Thank you ?? for hiring such good candidates. Please appreciate the one who called me on 3rd August around 12:00 .. Really appreciate his work. Though it was a small return request but it felt a delighted customer serviceSteffy  ",,,03/08/2023 12:14,03/08/2023 12:19,03-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
9ed3121c-2487-4b77-b7b4-df5ef5aba9fe,Inbound,Returns,Reverse Pickup Enquiry,Nothing to complain... ,,,03/08/2023 13:14,03/08/2023 13:17,03-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
788d980c-6fbc-4385-9633-62c8f4138fa6,Inbound,Order Related,Installation/demo,,,,03/08/2023 20:29,03/08/2023 20:33,03-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
5d783e1e-8dca-4a74-b0b3-26a92cac4ba4,Inbound,Returns,Fraudulent User,,,,03/08/2023 19:25,03/08/2023 19:27,03-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
25e2498c-5e57-440d-9838-8354bc4f795e,Inbound,Order Related,Installation/demo,,,,03/08/2023 19:34,03/08/2023 19:37,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
db422879-009b-4e65-bfa4-974a27cd38d2,Inbound,Returns,Service Centres Related,,,,02/08/2023 23:49,03/08/2023 00:04,03-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
896b2d0b-5a65-42f9-88f5-0f1f2b6fea20,Inbound,Returns,Reverse Pickup Enquiry,Good job,,,03/08/2023 13:32,03/08/2023 13:32,03-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
213ef234-4d5d-4844-aff2-d8e545e2bf61,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:29,03/08/2023 15:30,03-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5a38f052-6fa0-47b6-8c3a-609e97b0e34e,Inbound,Order Related,Customer Requested Modifications,Customer service executives communication skill are very good,,,03/08/2023 16:59,03/08/2023 17:01,03-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
3094f753-0ba9-4ef9-a640-a00054d4722f,Inbound,Returns,Return request,,,,03/08/2023 16:58,03/08/2023 17:06,03-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0479cea1-6246-4411-a6df-6d56c3f1387c,Inbound,Returns,Reverse Pickup Enquiry,All query not satisfied ,a42ae404-3628-442d-98cf-4b9c16f6963a,21/07/2023 15:52,03/08/2023 15:35,03/08/2023 19:06,03-Aug-23,MADHUBANI,Home,1926,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,1
863b09ec-f857-4e8f-bd2c-8c9d78b70aab,Inbound,Returns,Fraudulent User,,,,02/08/2023 20:28,03/08/2023 07:42,03-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
ed3fb890-516d-4276-9fee-51fb41bcdcff,Inbound,Refund Related,Refund Enquiry,,,,02/08/2023 22:50,03/08/2023 01:16,03-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
469cb0d9-df67-4ae2-b371-459eb8ef50b7,Outcall,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 22:41,03/08/2023 22:45,03-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
f46dc3e0-1b44-4d70-869f-d15cd34c2a0c,Inbound,Returns,Reverse Pickup Enquiry,Good ,6c6f6460-0087-4e92-af49-8ecd4f130f62,26/07/2023 08:08,03/08/2023 08:09,03/08/2023 08:24,03-Aug-23,JAIPUR,Electronics,3999,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
3ada0a77-0c42-4b2e-95c7-3b75ea080a04,Inbound,Returns,Fraudulent User,Very good,,,03/08/2023 07:38,03/08/2023 07:44,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
79d43126-5c2e-4904-8c2e-04f734bd0a7d,Inbound,Order Related,Delayed,,,,03/08/2023 14:54,03/08/2023 14:54,03-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
8fcd25ad-9c60-4754-a9d7-50f287e0e1c4,Inbound,Returns,Return request,Do give right information to customers,,,03/08/2023 16:59,03/08/2023 17:37,03-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
dca3db7a-630f-4322-8a15-0a263cb8faed,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 19:57,03/08/2023 09:46,03-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
d6cf618e-11c4-4815-85b5-f61de895de5e,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 13:07,03/08/2023 13:07,03-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
13534ef3-4f24-46cb-b75d-6843efb80b78,Inbound,Order Related,Delayed,Your customer support is very nice and Abhishek ji is very good thank you ,,,03/08/2023 17:52,03/08/2023 17:55,03-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
427ee1f5-9ca6-4dcc-b99c-8b8a8e1645da,Outcall,Order Related,Installation/demo,,,,03/08/2023 19:03,03/08/2023 19:35,03-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
6b5679f6-9f01-4c1e-8006-4a1fcc222591,Inbound,Returns,Service Centres Related,,c487d881-21e8-4675-a07f-6d331fe95552,,02/08/2023 20:50,03/08/2023 07:36,03-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
10be86bb-ab80-4086-a4ec-0ee413dacc9a,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 16:18,03/08/2023 16:19,03-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,1
5bfa1a1b-9306-422d-b08c-781637e5d4e8,Inbound,Returns,Fraudulent User,Not bad,,,03/08/2023 19:59,03/08/2023 20:00,03-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
cd189837-c69b-4137-880a-717a5a2f11ea,Inbound,Returns,Service Centres Related,,accc81dc-eca8-4faf-88d2-d91e897862e6,23/01/2023 16:44,03/08/2023 12:26,03/08/2023 15:11,03-Aug-23,BANGALORE,Home Appliences,749,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
6186eeae-c5a3-4f3e-8674-cb8dcc05535b,Inbound,Returns,Reverse Pickup Enquiry,,78e4500e-212e-462a-acef-a77db228db0e,15/07/2023 19:19,03/08/2023 20:50,03/08/2023 21:28,03-Aug-23,FARIDABAD,Electronics,55990,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
f598b32a-87c3-4704-9de5-36d3732caf59,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,03/08/2023 09:53,03/08/2023 10:02,03-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
d473c00c-dba7-4dff-808e-c88575b18b28,Inbound,Order Related,Installation/demo,Good ,,,03/08/2023 18:53,03/08/2023 19:21,03-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
a796a6d9-a5d9-45d8-a1f2-deb5f82ed5d1,Inbound,Returns,Wrong,,,,03/08/2023 09:40,03/08/2023 09:44,03-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
c02943fb-c0ec-4389-ac37-c2b92f283ccb,Outcall,Order Related,Installation/demo,,,,03/08/2023 09:58,03/08/2023 11:25,03-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2edd8510-fff3-495a-88cc-ac750d47d721,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:12,03/08/2023 10:14,03-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
3bbd92b4-483a-4f31-ad16-b5b997ce582f,Inbound,Returns,Fraudulent User,,,,03/08/2023 12:57,03/08/2023 13:20,03-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
5fee8a5d-3360-4a47-89bd-43703ebe6aff,Inbound,Returns,Missing,,,,03/08/2023 19:24,03/08/2023 19:24,03-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
8534ac8d-1607-4a53-855e-989ef56cb081,Inbound,Refund Related,Refund Enquiry,,1ddd5d77-c7fc-477e-8452-5abf9a0aca33,29/07/2023 09:57,03/08/2023 09:40,03/08/2023 09:53,03-Aug-23,GUHAGAR,Electronics,3146,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
ac7fa9c6-f3d6-4ec8-8d43-bbeb332659f0,Inbound,Refund Related,Refund Related Issues,,,,02/08/2023 20:57,03/08/2023 07:24,03-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
b1159692-4089-47b1-b7b7-b62be1e6adcc,Outcall,Cancellation,Not Needed,I have been shopping from Shopzilla over many years and always had a great expierence but this time I  very disappointed with your service and delivery....I didn't expect delay in delivery and also not the way how your delivery boy communicate with us and on top of that I can't even cancel my order after this of experience ......I never expected this kind of service from Shopzilla.....and I assure you that I will never have any kind of business with your form in the future.,,,03/08/2023 21:04,03/08/2023 21:20,03-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
95d0783a-0718-4db7-b1d4-8d3313e9df3e,Inbound,Returns,Return request,,,,02/08/2023 20:49,03/08/2023 00:45,03-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
cddec467-7b90-4d5d-8310-85f64c6643ff,Inbound,Offers & Cashback,Instant discount,,,,03/08/2023 14:41,03/08/2023 15:59,03-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
6175b32b-7739-4c4c-935d-7368d08a294a,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 17:03,03/08/2023 18:04,03-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
72ac4d1e-f7aa-407f-9222-51e60650efb2,Inbound,Shopzilla Related,Account updation,,,,03/08/2023 12:03,03/08/2023 14:26,03-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
3c701e31-b989-41c8-a1d6-804331f53072,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,03/08/2023 07:26,03/08/2023 07:27,03-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
6ac61438-df45-4f41-8cfe-9f837aa53b8d,Inbound,Returns,Return request,Thanks Shopzilla service executive   me out in very polite manner,,,03/08/2023 11:59,03/08/2023 12:01,03-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
4214adb2-47c6-4a96-971d-5c0a722b1fba,Outcall,Order Related,Delayed,,,,03/08/2023 12:42,03/08/2023 13:02,03-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7a6a0d76-912b-46d5-bab3-38a617d71218,Inbound,Order Related,Installation/demo,"I purchased a chimney from Shopzilla on 2nd Aug costing Rs 12999 and after applying offer it costed me Rs 11749. On checking the same product on 4th Aug it is now showing the price of Rs 11599 and if i apply the offer on it then it would cost me Rs 9917. So the product which got me delivered had a price decrease of the same product is costing Rs1832 less. This is utter disappointing. If the decrease is a week later when a customer purchases a product its okay but within a span of 2 days it decreased , the seller should refund the decreased amount.",,,03/08/2023 17:15,03/08/2023 17:17,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
b4212b19-d6f9-4cef-a87b-461fb5055272,Inbound,Order Related,Delayed,My order not deliveryBut show deliveredI contact customer care he tell your problem is resolved in 5 days but this problem not clear and any executives contact me or problem not resolve very poor condition ShopzillaYour cheating me,bba40a9e-7c4a-4924-8bf8-86a12e2d1b11,22/07/2023 12:20,02/08/2023 08:01,03/08/2023 09:40,03-Aug-23,GURDASPUR,LifeStyle,530,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
34e5d740-d1fe-442f-b357-76d07d1fb889,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:38,03/08/2023 17:09,03-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
ec1fe1bd-22d2-40c9-a275-695158ce07ec,Outcall,Order Related,Seller Cancelled Order,,,,03/08/2023 12:58,03/08/2023 13:01,03-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3ec80238-5a25-4ff8-ac0f-dfe1132db0a9,Inbound,Order Related,Delayed,,,,02/08/2023 16:14,03/08/2023 11:09,03-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
ea8ae1de-0aa6-4eff-a763-977299865e89,Inbound,Order Related,Invoice request,,,,03/08/2023 17:21,03/08/2023 17:23,03-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,4
f3d6ffa1-55f0-4c8c-8dcd-2a9fb95a6c6b,Outcall,Product Queries,Product Specific Information,Good ,,,03/08/2023 06:58,03/08/2023 07:10,03-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
a3c0c95d-51bd-4438-b3e3-2ffd18305454,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:00,03/08/2023 13:04,03-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
e8e7bb5d-c4fe-4b16-bc37-6263b0aa3c22,Inbound,Returns,Return request,,,,03/08/2023 20:25,03/08/2023 20:27,03-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
c91919e4-2a53-4b54-b3c7-84df553743a2,Outcall,Feedback,UnProfessional Behaviour,,5fb4b769-c192-4477-8bd4-a3b7cec77e51,22/06/2023 11:55,03/08/2023 15:47,03/08/2023 15:54,03-Aug-23,SUPAUL,LifeStyle,629,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
e19462dc-e6b1-4eb3-8a68-c81148b369c7,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:12,03/08/2023 02:33,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
e5355939-ba4b-41dd-82e9-36dd8b263652,Inbound,Returns,Fraudulent User,Thank you so much you cleared all my enquiry .??,,,03/08/2023 06:55,03/08/2023 06:58,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
f62a6b31-118c-4779-8b06-802cd68d8a66,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 17:05,03/08/2023 17:05,03-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
c06b2876-2247-464f-ad02-45220796cb84,Inbound,Order Related,Order status enquiry,,51e8c4a4-22e7-417f-a2d8-de2c2d5f1bd7,27/07/2023 17:08,03/08/2023 16:09,03/08/2023 16:13,03-Aug-23,DHOLPUR,Electronics,899,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
0ce86f27-bf83-434d-8e81-a8e467860660,Inbound,Order Related,Seller Cancelled Order,Thenk you,,,03/08/2023 10:06,03/08/2023 10:08,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
d68d3445-fc85-4fac-ac42-23a5942e69dd,Outcall,Returns,Reverse Pickup Enquiry,Acche se samjhaye ,,,03/08/2023 17:49,03/08/2023 17:53,03-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
23c365ec-a743-4383-b264-428f56fdb76e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:05,03/08/2023 20:19,03-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
b32d5a83-6de6-422f-b3f3-01cb596db352,Inbound,Payments related,PayLater related,I was talking  with Mr.   he understood the issue and he immediately raised the   also.,,,03/08/2023 23:08,03/08/2023 23:12,03-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
026cf05a-adbb-431a-8072-0d01d62b98c0,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:32,03/08/2023 11:38,03-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
d2e99bb5-51ee-4815-991b-4ceed71ec6c2,Inbound,Cancellation,Not Needed,,ae7d9dbd-86e9-495b-86fd-ecfb7d44069b,22/07/2023 01:30,03/08/2023 19:37,03/08/2023 19:51,03-Aug-23,BANGALORE,LifeStyle,5619,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
afd535fb-b39a-4a38-9b6c-be4b0a330543,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 22:19,03/08/2023 19:22,03-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
994ada94-af80-45a0-b7b4-32338379beb5,Inbound,Order Related,Order status enquiry,My order is being played around. I am pretty sure the order wil be cancelled but atlesst have the guts to cancel it right away don't play these games. Your seller is an idiot who doesn't provide any updates.,ecdbae37-b809-411d-8a71-b76269620f23,25/07/2023 23:45,03/08/2023 07:32,03/08/2023 07:32,03-Aug-23,SANASWADI,Mobile,79999,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
e735f18b-bc5a-4282-bffe-292e2c641eba,Outcall,Returns,Return request,Excellent ,,,03/08/2023 11:20,03/08/2023 21:12,03-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
23a6a73e-efd3-418a-b1a8-3d24fe01cc3a,Outcall,Order Related,Order status enquiry,,,,03/08/2023 12:29,03/08/2023 12:30,03-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
7bfb0130-1057-4297-ad5c-7bd301df9754,Email,Order Related,Installation/demo,She puts my call on hold again and again ,,,03/08/2023 10:48,03/08/2023 11:32,03-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,2
02f42511-0a1c-464a-ae02-4aabb96b85e1,Outcall,Returns,Return request,,,,03/08/2023 12:40,03/08/2023 12:47,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
67e0f62e-926f-41d1-92b3-f3869d94f766,Inbound,Order Related,Delayed,Thank u,,,03/08/2023 15:51,03/08/2023 15:51,03-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
36992023-d21a-4155-8b8d-f9fd54a4bb54,Email,Order Related,Delayed,,8372189d-dc69-4cee-bcc9-92230d3300a1,16/07/2023 12:23,03/08/2023 08:52,03/08/2023 08:59,03-Aug-23,BANGALORE,Electronics,4541,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
40ae1371-a1db-4f08-9782-1a86313bfbac,Inbound,Cancellation,Not Needed,,1bdd99a7-13b3-44a2-8372-2ef987172788,31/07/2023 12:09,03/08/2023 09:53,03/08/2023 09:59,03-Aug-23,MAHESANA,Electronics,1499,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
ed32e003-33a3-43b7-a868-032ccc419871,Inbound,Feedback,UnProfessional Behaviour,,,,02/08/2023 23:43,03/08/2023 01:42,03-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,4
5d4d49e0-4a38-48df-a675-02f243cc6b19,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:17,03/08/2023 09:52,03-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
4b7c6225-6e94-4f16-bb4a-33a4fbaa730e,Inbound,Payments related,e-Gift Voucher,,,,03/08/2023 10:49,03/08/2023 10:53,03-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
c56edeb1-3829-43df-ba63-49adc8e2a65f,Outcall,Returns,Reverse Pickup Enquiry,Excellent customer service ,,,03/08/2023 22:49,03/08/2023 22:50,03-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
62545eda-7f27-42b4-b56b-fe20a28c2b1d,Inbound,Order Related,Installation/demo,I didn't receive msg which was promised by adviser,,,03/08/2023 12:26,03/08/2023 13:14,03-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,3
bf2818b5-4cad-419d-b3f3-5a25ac425a3a,Outcall,Order Related,Order status enquiry,,,,03/08/2023 08:22,03/08/2023 09:43,03-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c755aa8a-fd12-4717-b95d-5b108e1cd76b,Outcall,Feedback,UnProfessional Behaviour,,,,03/08/2023 11:14,03/08/2023 11:15,03-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
aae8dd6e-dd34-4f02-8de8-223fabb76302,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:09,03/08/2023 15:16,03-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
3aff5600-5e7d-4a43-8d67-d41776e78555,Inbound,Cancellation,Not Needed,Good,,,03/08/2023 17:27,03/08/2023 17:52,03-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
423ff242-8d4a-44aa-9794-e378edaa9a18,Inbound,Product Queries,Product Specific Information,Payment related issue should be resolved earliest,,,03/08/2023 20:31,03/08/2023 21:02,03-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
6dc3853b-0a05-414a-9695-97882754beec,Inbound,Returns,Reverse Pickup Enquiry,Thnx sir,,,03/08/2023 21:51,03/08/2023 21:52,03-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
3e8c86ff-eb63-4d88-9527-7134dd1957e7,Inbound,Order Related,Delayed,,,,03/08/2023 08:06,03/08/2023 08:09,03-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
09e0766f-9c16-4a21-a4f6-da6e4a166bef,Inbound,Returns,Reverse Pickup Enquiry,Correct return policy Correct customer support ,,,02/08/2023 19:38,03/08/2023 12:39,03-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
caf375ed-972b-4648-bed7-483a69a8f2c8,Outcall,Returns,Return request,Good service for service call center,,,03/08/2023 15:46,03/08/2023 15:47,03-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
39646711-08c3-468a-8d24-63afed015667,Inbound,Returns,Return request,Customer Direct call willbe availlable,,,03/08/2023 11:28,03/08/2023 11:34,03-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,4
aedbf120-bdf2-4e24-8214-a97862f49659,Inbound,Returns,Return request,Good ,,,03/08/2023 13:20,03/08/2023 13:25,03-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
80f70192-04fa-4d32-b226-44b8606c1db0,Outcall,Returns,Reverse Pickup Enquiry,Worst service of coustomer support and delivery agent misbehaving ,,,03/08/2023 14:13,03/08/2023 14:21,03-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
29d9da61-fc2f-42a8-82de-949b4a6c04f7,Email,Order Related,Delayed,?????? ???? ???? ?? ??? ?? ??? ?? ??????? ??? ?? ?? ??? ?? ??? ?? ??????? ?? ???????? ????? ??? ???? ??,17b38593-3ff5-404c-baea-7ff2ce99203b,28/07/2023 10:41,03/08/2023 09:02,03/08/2023 10:43,03-Aug-23,CHENNAI,Home Appliences,1474,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
c9488742-b40c-4639-b40c-a44eeb8c8f88,Outcall,Product Queries,Product Specific Information,Executive is so frndly nd very good behaviour ??????,,,03/08/2023 07:16,03/08/2023 07:18,03-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
23dd4c31-670d-4c9e-9ba0-ed0655130778,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:17,03/08/2023 23:20,03-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,4
aa30bbbe-e224-4695-88b9-7967fb241ec0,Inbound,Returns,Damaged,Make policies more flexible so that customer service associate could help us immediately. instead of providing us promise dates,,,03/08/2023 00:24,03/08/2023 00:41,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
b50889a4-4d8d-4fdd-abe8-59114f0fd84b,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:43,03/08/2023 08:04,03-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
2209b485-22be-4716-9599-364b9193768d,Inbound,Shopzilla Related,General Enquiry,Good,,,03/08/2023 18:54,03/08/2023 18:57,03-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6bed6ab7-cf18-4fb5-b2c2-5b60568e0152,Inbound,Shopzilla Related,General Enquiry,Excellent ????,,,03/08/2023 18:54,03/08/2023 18:56,03-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b53d86fb-8bcc-4b7d-8ba6-fca6b33435de,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:04,03/08/2023 20:05,03-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fb06e775-3f9d-4c86-a1a1-f3c79813bd24,Inbound,Order Related,Installation/demo,,,,03/08/2023 22:15,03/08/2023 22:25,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
d867bbad-8d4e-41ad-a9ff-0f53689b1846,Inbound,Order Related,Order status enquiry,,f092c332-9fe4-4651-b997-5d1bf235c349,21/07/2023 15:57,03/08/2023 20:08,03/08/2023 20:09,03-Aug-23,CACHAR,LifeStyle,778,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
34ac4be6-7045-4ebe-acda-cac504ac0432,Inbound,Returns,Reverse Pickup Enquiry,,78b723e3-5adb-4bf4-b784-a631c7ecf586,29/07/2023 07:53,03/08/2023 17:50,03/08/2023 18:12,03-Aug-23,BANGALORE,Electronics,1789,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
bcaa7578-a7f2-417c-9232-3f853bd90322,Outcall,Returns,Missing,Thank you,,,03/08/2023 22:45,03/08/2023 22:46,03-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
3d9a5b2b-9e92-4df1-9839-62df6f492bac,Inbound,Product Queries,Product Specific Information,,,,02/08/2023 21:30,03/08/2023 14:43,03-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
9f6164cc-a5aa-44ef-87c8-e3dbe7b09fef,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 06:07,03/08/2023 06:13,03-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
0919e3a0-cab9-4b16-8982-530ed90e38a0,Outcall,Returns,Reverse Pickup Enquiry,Very very happy ,,,03/08/2023 07:26,03/08/2023 08:38,03-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
fc3736b3-31b2-49f2-8420-1fcb676ef944,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 08:13,03/08/2023 08:14,03-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
32d1113b-e0a4-4dd8-8fb5-fea6480dbaef,Inbound,Returns,Fraudulent User,,,,03/08/2023 10:42,03/08/2023 12:45,03-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
ff1ef577-af21-4c57-a653-42ca20f23c79,Inbound,Order Related,Installation/demo,,,,03/08/2023 07:38,03/08/2023 07:43,03-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
3a11cf17-8e65-4c5a-98ed-96e3b91f64be,Inbound,Returns,Service Centres Related,,,,03/08/2023 21:21,03/08/2023 21:22,03-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
30d583ba-f2d7-43bb-a819-c023025b3eb8,Inbound,Returns,Reverse Pickup Enquiry,Better,,,03/08/2023 12:32,03/08/2023 12:42,03-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
37821fb4-1275-46ff-9070-104d2b4c7869,Outcall,Returns,Missing,,,,03/08/2023 19:24,03/08/2023 19:28,03-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dcdde6d5-8fa3-486e-964e-f69aab59aa15,Inbound,Shopzilla Related,Account updation,,,,03/08/2023 17:53,03/08/2023 17:55,03-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
4a0222a9-a77d-4994-8571-cb2a00afd7e1,Inbound,Returns,Missing,,,,03/08/2023 13:04,03/08/2023 13:11,03-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
c657ff8c-7cfb-4fc8-bf1b-36191112f97c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:31,03/08/2023 17:33,03-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
c1041142-e779-4266-b92e-2e67122206a0,Inbound,Returns,Damaged,,,,03/08/2023 21:46,03/08/2023 21:53,03-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
cc685d75-6326-4f0e-82e6-56ef6c4187cd,Inbound,Refund Related,Refund Enquiry,VERY GOOD,,,02/08/2023 18:18,03/08/2023 18:27,03-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
18ac359e-459b-4d20-9c94-7c516b3b8e7a,Inbound,Order Related,Delayed,,18cbaf2e-52f0-4423-b8ba-c0f73c060b9d,26/07/2023 08:28,03/08/2023 19:28,03/08/2023 19:46,03-Aug-23,ETAH,Books & General merchandise,196,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
b9ae85d8-1212-4d95-a975-2626e95fb982,Inbound,Returns,Wrong,,,,03/08/2023 11:16,03/08/2023 11:17,03-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
1a73b731-8b6b-4460-9c2c-ec1da3238066,Inbound,Order Related,Installation/demo,Good,,,03/08/2023 19:33,03/08/2023 19:36,03-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
79dbe7f1-202e-4958-a306-45e3bc2e7bc9,Inbound,Returns,Reverse Pickup Enquiry,Good job ,,,03/08/2023 19:41,03/08/2023 19:45,03-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
606e9194-3f07-45db-887c-ac6835dad89e,Inbound,Order Related,Delayed,My issue is not resolved.,31164a21-ef51-4d1f-9442-72814473a9dc,19/07/2023 23:51,03/08/2023 19:17,03/08/2023 19:29,03-Aug-23,MANIPAL,Books & General merchandise,9999,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
8da92ae2-6f1d-4aac-9727-b15e5697ee5b,Inbound,Returns,Reverse Pickup Enquiry,Give refund or replacement within time ,,,03/08/2023 05:35,03/08/2023 05:41,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,1
f62533d2-1400-45cd-9390-6263dfa29784,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 17:50,03/08/2023 17:56,03-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
f4e23d2a-207a-4544-884f-0f66a578736d,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:43,03/08/2023 19:52,03-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
44298695-c5c9-4f68-8583-338a10ca81de,Inbound,Order Related,Delayed,,,,03/08/2023 19:05,03/08/2023 19:07,03-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ff7c016a-ce74-445a-8d53-87875f782d12,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 20:14,03/08/2023 20:34,03-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
52400754-5881-47ab-b9ab-d2994c7befb6,Inbound,Returns,Service Centres Related,,,,03/08/2023 21:20,03/08/2023 21:23,03-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
288f8628-a321-4b31-b4f7-0153f5df8e8e,Outcall,Order Related,Delayed,,2467a458-0f33-4bf2-ab81-27f92eca8286,23/07/2023 17:05,03/08/2023 06:26,03/08/2023 06:38,03-Aug-23,ALMORA,LifeStyle,234,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
796015f4-5095-4ee0-90d5-a3b5ffa75c25,Inbound,Order Related,Order status enquiry,,,,03/08/2023 09:44,03/08/2023 09:50,03-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,4
0d9c9a82-a87e-48a3-ba82-b25ddd1de140,Inbound,Returns,Reverse Pickup Enquiry,First teach how to talk gracefully with customer,9e6ada37-aa27-46de-96bc-5c4a79ae1766,24/07/2023 19:32,03/08/2023 08:30,03/08/2023 08:31,03-Aug-23,ALIGARH,Electronics,2499,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,1
76e504a1-df7d-48af-af44-23b1d0d5131f,Outcall,Cancellation,Not Needed,,,,02/08/2023 16:31,03/08/2023 10:10,03-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
24efff78-9963-49a5-bea8-80eafc957a13,Inbound,Order Related,Delayed,"Please solve the issue. I am tired of doing same complaints for large orders. If you are doing same things continuously, then I must have to stop shopping at Shopzilla.",,,03/08/2023 08:42,03/08/2023 08:45,03-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
4732f076-61d2-45b3-9c6d-354c5746ce3f,Inbound,Returns,Service Centres Related,,,,03/08/2023 11:29,03/08/2023 11:29,03-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
fb03811b-f238-45dd-82ef-b91711006810,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:11,03/08/2023 14:26,03-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,3
5ed6030b-f4f4-4e1c-b30d-03ac40985c9e,Inbound,Returns,Return request,,,,03/08/2023 22:03,03/08/2023 23:20,03-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
41262c55-8479-4440-bda8-dcdc38733f9e,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 22:11,03/08/2023 22:16,03-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
62526873-e4ae-4108-ab18-59e0511b35bd,Inbound,Returns,Fraudulent User,,,,03/08/2023 23:18,03/08/2023 23:20,03-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
eafe4af9-4e4c-4ef3-8798-5fdfc7221d45,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 08:51,03/08/2023 08:51,03-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
44732bd5-2f50-4ff9-ae31-07e651164ef0,Email,Order Related,Delayed,No comment,,,03/08/2023 19:58,03/08/2023 19:59,03-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
45d02e4f-0ad1-4ad9-a250-fb470302d87a,Inbound,Payments related,Payment related Queries,,,,03/08/2023 22:06,03/08/2023 22:06,03-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
fa8100e1-a386-4a01-8758-7640008722c2,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 00:31,03/08/2023 03:07,03-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
070ac2c9-3623-4f97-8b62-9fbe8e4f9093,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 17:14,03/08/2023 17:17,03-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
4b003295-e3c4-4118-9754-2b07533c7ed7,Inbound,Order Related,Order status enquiry,,,,03/08/2023 18:45,03/08/2023 18:45,03-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ad31eaf6-b433-4e73-9e14-9d4dcbb6fcf6,Inbound,Returns,Fraudulent User,,,,03/08/2023 19:11,03/08/2023 19:16,03-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
31de98be-72f0-4b6c-9620-fa2571ab4a53,Outcall,Order Related,Order status enquiry,,,,03/08/2023 21:13,03/08/2023 21:27,03-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
baee9e31-9ff4-4b4f-a77b-11032cc492c3,Email,Order Related,Delayed,,,,02/08/2023 13:01,03/08/2023 10:22,03-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
8f82f301-3bad-4244-a633-0d328737804f,Outcall,Order Related,Installation/demo,,,,03/08/2023 23:47,03/08/2023 23:52,03-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
16ce4aac-176a-42dd-9f04-5b6efbff7b45,Inbound,Cancellation,Not Needed,,d5c469ff-d95e-4b8b-b05c-8d95b2fbd16c,23/07/2023 13:09,03/08/2023 17:58,03/08/2023 18:01,03-Aug-23,DHARWAD,Electronics,1299,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
084eafb6-6702-48fb-839b-aa90f92473ad,Inbound,Returns,Fraudulent User,,50cc3b01-d686-45fb-917d-78152e365f4e,30/07/2023 10:53,03/08/2023 07:39,03/08/2023 08:56,03-Aug-23,Chakdah,Books & General merchandise,430,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
a1c0e698-7ac3-4971-bc12-e7fbf20a6a53,Inbound,Cancellation,Return cancellation,very good,,,02/08/2023 12:38,03/08/2023 17:37,03-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f36a7ed8-7dc8-4bcb-bb55-2da9d53ed5bc,Inbound,Order Related,Installation/demo,,,,03/08/2023 20:04,03/08/2023 20:07,03-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
ef6ef774-2c9b-466e-a71c-8cc9b2c28b05,Outcall,Returns,Return request,,,,03/08/2023 20:18,03/08/2023 20:32,03-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
ae19e3ae-08c8-464d-a1e1-9bf549e2a178,Inbound,Order Related,Order status enquiry,,,,03/08/2023 21:14,03/08/2023 21:15,03-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
2c0c95ad-dd99-4cca-9471-1a9178f06432,Inbound,Order Related,Delayed,extremely dissatisfied,9c183dda-35b9-4214-865c-741fe30d058f,31/07/2023 14:13,03/08/2023 14:11,03/08/2023 16:54,03-Aug-23,HYDERABAD,Mobile,49999,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
3781e68f-8438-41be-963b-2c0f300f5aa3,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:05,03/08/2023 16:12,03-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
6375abe6-72a5-4ecc-b4e4-d6dd00e71285,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 14:10,03/08/2023 14:11,03-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
527b2b84-27a5-411d-af2b-4f41d14dee00,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:04,03/08/2023 07:10,03-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
679730a9-d275-4084-a5c3-cf741a5c8afd,Outcall,Payments related,Payment related Queries,Thank you Shopzilla  ,,,03/08/2023 11:57,03/08/2023 12:19,03-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bb6e3f22-7a0a-4b4e-b7e1-dc84e9b2c3c7,Inbound,Order Related,Order status enquiry,,,,03/08/2023 19:20,03/08/2023 19:23,03-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,2
71162020-2424-49e4-a5b4-2e3bcd540ecf,Inbound,Returns,Exchange / Replacement,Good ??,6e0d78e8-00fd-40cb-ad85-32bd46e9af70,27/07/2023 19:54,03/08/2023 10:02,03/08/2023 10:11,03-Aug-23,SARAN,Mobile,27999,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
71f8e24d-d135-4a23-a835-524488b8de2a,Outcall,Order Related,Installation/demo,Hcgvvy,66435f83-7246-499f-ac48-fd582612c048,16/07/2023 23:09,03/08/2023 20:29,03/08/2023 20:35,03-Aug-23,SHAJAPUR,Home Appliences,10990,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
de9aeecd-e412-4ff6-8f06-d598568dcd15,Outcall,Order Related,Delayed,,,,02/08/2023 23:09,03/08/2023 01:19,03-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
ced53d5c-3f83-40ff-b117-d6a2fa18ee54,Inbound,Order Related,Delayed,,,,02/08/2023 23:15,03/08/2023 10:36,03-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
93fd8e22-f7a0-419a-86eb-584bb5e8fdfd,Inbound,Returns,Reverse Pickup Enquiry,Very bad service ,,,03/08/2023 19:44,03/08/2023 19:46,03-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
c3b6d850-ad98-42f1-b619-64ff907dc7c0,Outcall,Refund Related,COD Refund Details,,,,03/08/2023 10:57,03/08/2023 10:59,03-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
180e4924-6ab3-4e4d-8ac7-4fbbf84c734a,Inbound,Returns,Fraudulent User,,,,03/08/2023 10:16,03/08/2023 10:16,03-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
7a7112ac-04be-44bf-bdd1-f3731851b348,Outcall,Payments related,Billing Related,,,,03/08/2023 19:35,03/08/2023 19:46,03-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
4b81d06b-cfc2-485c-beba-31014924f73a,Outcall,Order Related,Order status enquiry,Understands the customer clearly,,,03/08/2023 19:51,03/08/2023 20:12,03-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
3fec933e-9287-416c-bd24-869966be04ef,Outcall,Returns,Fraudulent User,,,,03/08/2023 21:26,03/08/2023 21:29,03-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
f7dbda61-4b29-4fdc-83af-cfb4139312b3,Inbound,Shopzilla Related,General Enquiry,,,,02/08/2023 15:22,03/08/2023 06:29,03-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
85c0cfd2-2d37-46e9-9b5b-cbb0bc80c242,Inbound,Order Related,Delayed,,,,03/08/2023 10:57,03/08/2023 10:59,03-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
db537d20-ac56-4d7f-b7bf-f7c8a14e967d,Inbound,Order Related,Installation/demo,,,,03/08/2023 18:21,03/08/2023 18:41,03-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
9761093b-f843-465f-9afa-a7beccdbfed7,Email,Order Related,Installation/demo,,,,03/08/2023 13:54,03/08/2023 13:57,03-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
1353ad20-3d90-4f37-a815-522c9a8cd154,Inbound,Returns,Reverse Pickup Enquiry,Bohut achha baat Kiya or sob kuch achha hai,,,03/08/2023 15:55,03/08/2023 15:59,03-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f99a8d7c-3e9e-43f4-b9b8-0f868c826683,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 12:14,03/08/2023 11:03,03-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
6b10a684-7591-4b97-8792-406c61c264de,Inbound,Order Related,Order status enquiry,,,,03/08/2023 19:09,03/08/2023 19:10,03-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9a8320ee-0926-4254-bacc-1de18d85a989,Email,Returns,Service Centres Related,,bef9380b-5a45-4902-80ec-3a702934dd40,26/07/2023 13:18,03/08/2023 20:15,03/08/2023 20:48,03-Aug-23,JAIPUR,Electronics,1699,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2122fcba-9d36-4bbe-8d70-b03d86b3ac6d,Inbound,Order Related,Seller Cancelled Order,,,,02/08/2023 10:46,03/08/2023 13:16,03-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
1afcdbe5-d7ca-452b-8cf2-2a3854647c48,Inbound,Order Related,Order status enquiry,Wishmaster sends OTP for login into Shopzilla account .. it might be possible that sometime he sends OTP to vanish bank amount from my Bank account why this Shopzilla is getting worse day by day,,,03/08/2023 15:24,03/08/2023 15:25,03-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
e4333ebe-1570-4a04-aa2c-3bbcf11cc1a6,Inbound,Returns,Return request,,,,03/08/2023 08:11,03/08/2023 08:14,03-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
6edab0e3-94bc-4a0f-9de7-251c599be100,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 21:48,03/08/2023 21:56,03-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
6f2e85aa-059b-4f01-b400-cf12bc127852,Inbound,Product Queries,Product Specific Information,Not much needed to improve ,,,03/08/2023 22:58,03/08/2023 23:07,03-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
302618a1-4d66-474b-9bf5-9ed8a657d44e,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 23:14,03/08/2023 23:20,03-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
85264892-9c38-47a5-9ddd-20865b213a6e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 06:37,03/08/2023 06:43,03-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
227e6a3e-9095-43ef-9282-221bb0734da1,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 07:59,03/08/2023 08:06,03-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
580e6e8d-b593-491f-a88d-4a784b2b3327,Inbound,Returns,Missing,,,,03/08/2023 06:58,03/08/2023 13:47,03-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
27550d8e-4dbc-4f32-b16c-1bbeae1626a2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:42,03/08/2023 20:43,03-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
7e42c401-a1c0-4ffb-b24d-c93053416213,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:21,03/08/2023 11:23,03-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
fd8d8225-7247-403f-9d81-3bc2b3bcd1d1,Inbound,Returns,Technician Visit,,,,03/08/2023 21:40,03/08/2023 21:43,03-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,3
387f856b-f081-4f80-9d88-396374613749,Inbound,Returns,Reverse Pickup Enquiry,Worst,d5f925d2-1848-4f2d-9228-54ede84e2b91,11/07/2023 21:35,01/08/2023 08:48,03/08/2023 09:51,03-Aug-23,NEW DELHI,LifeStyle,1499,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
1118db6b-0583-485b-95f5-e7478bc28ff8,Inbound,Returns,Fraudulent User,,da74e115-6b99-466d-818c-7b706c52f1e8,10/10/2022 15:47,03/08/2023 18:59,03/08/2023 19:00,03-Aug-23,KURUKSHETRA,Home,809,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5192f735-3af2-4a67-9b8a-619dbf6ae028,Inbound,Returns,Reverse Pickup Enquiry,Lovely and good communication,c09079fe-ceac-48f4-99bb-b857fb13a00f,30/07/2023 21:41,03/08/2023 20:59,03/08/2023 21:01,03-Aug-23,REWARI,Electronics,1199,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9b734e8c-737c-4d21-8449-13451ca058fd,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:11,03/08/2023 13:17,03-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
b8f81340-02e9-4f7a-b424-3f5234048a4d,Inbound,Returns,Fraudulent User,Arrange for early resolution ,,,03/08/2023 11:18,03/08/2023 13:57,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
a946f319-193a-4cc9-9cb8-dfd2ea7c4abf,Email,Order Related,Delayed,,,,03/08/2023 21:54,03/08/2023 21:55,03-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
8f5185fd-80a6-42db-9003-3525c77526e1,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 16:22,03/08/2023 23:04,03-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
fdb17701-5dbb-4dcf-bc34-19a356908540,Inbound,Returns,Return request,,,,02/08/2023 16:35,03/08/2023 09:55,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
181c6e95-55a0-4aff-8118-15f36d543d58,Outcall,Returns,Missing,,,,03/08/2023 15:50,03/08/2023 15:56,03-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
08a5a5a9-f7c3-49ff-b530-aa52fa1d25f6,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:07,03/08/2023 17:15,03-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
126bcd7e-c07d-4311-844b-21c1e97e3462,Inbound,Returns,Return request,,,,03/08/2023 21:36,03/08/2023 21:39,03-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
d16fb13b-3bbd-4fa3-b353-83244885236c,Inbound,Cancellation,Return cancellation,,,,03/08/2023 14:04,03/08/2023 14:12,03-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,4
5e05f95d-1345-4219-9605-87f01d0883e6,Outcall,Payments related,Payment related Queries,,,,03/08/2023 06:51,03/08/2023 06:54,03-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,3
7f22362c-5525-41f6-9410-58d706cc5065,Inbound,Payments related,e-Gift Voucher,,,,03/08/2023 10:29,03/08/2023 10:32,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
b501aa4b-7c4b-4e2e-9ad4-3e2d4720d490,Outcall,Returns,Wrong,Thanks ,,,03/08/2023 21:23,03/08/2023 21:25,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
74455481-9147-4842-867e-de6074546602,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 22:49,03/08/2023 23:14,03-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
ed2a61c5-7f2b-4798-9801-29d9406790f3,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 18:59,03/08/2023 19:05,03-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,3
8032fdd3-8d09-4c49-8592-f3146d58db16,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 13:48,03/08/2023 17:02,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
6f1fb476-6304-461c-b6ec-19a0163de631,Outcall,Product Queries,Product Specific Information,The refund is not given to me because of your own delays ,,,03/08/2023 14:44,03/08/2023 15:55,03-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
ab802b57-1e23-47dc-afc9-26a7f443b260,Inbound,Order Related,General Enquiry,,,,03/08/2023 16:37,03/08/2023 16:39,03-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
42cc5ac1-f7ef-4882-a961-7ec727e967e0,Inbound,Returns,Fraudulent User,,,,03/08/2023 18:20,03/08/2023 22:59,03-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
e5786173-e16f-42a0-af13-b36e83174acd,Inbound,Order Related,Order status enquiry,,,,03/08/2023 18:21,03/08/2023 18:28,03-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
253d4018-940e-4356-8561-a2c68116ab37,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:53,03/08/2023 20:54,03-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
8c24a42a-d99c-42c1-8617-f6edc1e6bbab,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:38,03/08/2023 16:51,03-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
61a20ecb-2ccd-411f-99fe-e12df6ef9bc8,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:10,03/08/2023 19:30,03-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
2b42e090-d77b-4a95-ad88-f524bd3fa8a0,Inbound,Order Related,Delayed,Thenkyou ,e48eb4f2-9c24-4107-ad22-3771b58dd794,24/07/2023 10:37,03/08/2023 15:26,03/08/2023 15:29,03-Aug-23,JAMNAGAR,Electronics,1159,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
9db90a95-53ce-4930-9669-d9508667c1ff,Inbound,Returns,Reverse Pickup Enquiry,,f108bb11-03da-49c5-8e0e-1677e3fe59f3,19/07/2023 20:14,03/08/2023 23:31,03/08/2023 23:32,03-Aug-23,BHILWARA,Home Appliences,9499,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
5e36594d-4e60-4c73-92e4-00f450d139e9,Inbound,Returns,Return request,,,,03/08/2023 13:03,03/08/2023 13:05,03-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
65ed92a1-7c7e-4a08-8719-1683368c5bf8,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:22,03/08/2023 18:24,03-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
92a139f1-f42b-4908-91cf-86f2a9377293,Inbound,Order Related,Order status enquiry,Very slow delivery iam waiting for my order,e45ee008-3ebc-41ca-82eb-1640be15c0ac,27/07/2023 00:24,03/08/2023 06:58,03/08/2023 07:06,03-Aug-23,VADAKARA,Books & General merchandise,390,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,1
c91030e4-a745-4436-82bf-100713306b7f,Inbound,Returns,Wrong,,,,02/08/2023 11:39,03/08/2023 19:20,03-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
752cdc28-1754-418f-890f-ad9719dcea87,Outcall,Returns,Fraudulent User,Very polite person and My problem was solved quickly and I love Shopzilla always ??....,,,03/08/2023 22:47,03/08/2023 22:53,03-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
b589f763-e447-4b06-95d5-ae8b58b4253b,Outcall,Returns,Damaged,,,,02/08/2023 13:08,03/08/2023 01:38,03-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3282f9e8-c978-4d93-b5ae-b709a20b97e9,Inbound,Order Related,Installation/demo,,,,03/08/2023 19:00,03/08/2023 19:07,03-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
3e3b49ac-a7fa-42ac-b588-b84d224485b1,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 11:59,03/08/2023 12:05,03-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
d4c5b16c-a018-41a3-8639-99e33d3d18a2,Outcall,Offers & Cashback,Other Cashback,,,,03/08/2023 21:17,03/08/2023 21:29,03-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
b4a6a6f6-d0af-4338-8980-148b2f722f10,Inbound,Cancellation,Not Needed,Please deliver orders on time specially on this pin code 248007,0e859d1d-9545-4379-b38c-88de100cf551,29/07/2023 20:18,03/08/2023 00:24,03/08/2023 00:27,03-Aug-23,DEHRADUN,LifeStyle,399,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d7e5b2e5-c9f3-42c9-9879-54647f06538b,Inbound,Returns,Reverse Pickup Enquiry,  team not short out my problem.,,,03/08/2023 19:47,03/08/2023 19:59,03-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
218ce075-9b30-4aa5-acee-30b63975867d,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:03,03/08/2023 17:03,03-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
675eac8f-53c0-4a29-a3f9-ede2012a5117,Inbound,Returns,Fraudulent User,Very good ,,,03/08/2023 22:52,03/08/2023 23:12,03-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
b69f4a6c-db1b-4642-834d-0af31b89d6f9,Inbound,Order Related,Order status enquiry,Not delivered my product ??Very arjent product ,,,03/08/2023 17:12,03/08/2023 17:17,03-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
d8fc2c6e-a983-400d-838a-59d9fee35eaf,Inbound,Order Related,Installation/demo,,,,03/08/2023 23:12,03/08/2023 23:15,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
9942290d-4c40-44f7-9cb0-95e6bbda5425,Inbound,Order Related,Installation/demo,Products year of import should be mentioned also while we buy it ,,,02/08/2023 18:41,03/08/2023 12:21,03-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
502927f4-82fa-46c2-ba2d-3e9bb62e92d9,Outcall,Refund Related,Refund Related Issues,,,,03/08/2023 13:02,03/08/2023 15:23,03-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
c3dd186a-23e8-4c53-8532-62af731a6fe0,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:39,03/08/2023 21:40,03-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
2bf4f593-2174-4f99-968a-20c391aad56e,Outcall,Cancellation,Not Needed,No help from your end ,6864beb4-1a71-4017-a1b3-1e9bfb8e164c,21/07/2023 21:02,03/08/2023 19:01,03/08/2023 19:26,03-Aug-23,MUMBAI,Electronics,2499,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,1
b5a3f8f7-feb6-4fd1-b68d-5d937115fe22,Outcall,Returns,Return request,Customer care is good service,,,03/08/2023 16:05,03/08/2023 17:07,03-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
11ecd322-034a-498a-b2b9-b61116c97567,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:26,03/08/2023 23:04,03-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
6c2b4065-a25a-425c-ba1a-6f018f325ec7,Outcall,Returns,Fraudulent User,,,,03/08/2023 10:37,03/08/2023 10:48,03-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
8bc1e8f7-8ca8-4d6d-a482-d8bb39d79a69,Inbound,Returns,Return request,Your are doing a amazing job for rescue our time and energy but please do it with some care TQ ??,,,03/08/2023 15:49,03/08/2023 15:52,03-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
3d9d9bd1-a2a2-46ac-a83c-df384011953e,Inbound,Cancellation,Not Needed,,,,03/08/2023 17:18,03/08/2023 17:19,03-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
1e35d74c-0dd0-4e48-abb2-f0a6595c6b91,Inbound,Returns,Return request,Good ,,,03/08/2023 12:12,03/08/2023 12:27,03-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
76bd6093-6acb-47d8-9e92-6ab561151397,Inbound,Order Related,Invoice request,Good experience ??,,,03/08/2023 14:34,03/08/2023 14:38,03-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
e7ddeb83-d3fb-4b98-b649-ade11f8848f7,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 17:10,03/08/2023 17:16,03-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
56b7c855-1ef5-4742-8621-cb088e00d8df,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:15,03/08/2023 19:18,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
9d75453f-047f-470c-a012-066a3cd72661,Outcall,Order Related,Delayed,First Send order properly to main address ,,,03/08/2023 19:49,03/08/2023 20:05,03-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,2
31c1e15e-6d88-4a7a-a4b1-2a84761c317d,Inbound,Returns,Return request,Nothing ,,,03/08/2023 21:04,03/08/2023 21:12,03-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
22e3528c-aef6-4d02-92fb-3446b4d1956a,Outcall,Order Related,Priority delivery,Good,,,03/08/2023 20:19,03/08/2023 20:23,03-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,4
d66e7e77-7107-48ad-8c5c-3e78a4c0feec,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:37,03/08/2023 16:39,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
13b5be35-db1d-4675-93d6-62897c11640c,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 22:13,03/08/2023 22:49,03-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
34090f8a-680f-464a-abe6-dc40301fc3b4,Email,Order Related,Order status enquiry,.,1f64bf1a-3c47-4375-bcbb-3bb7232cf9ab,23/07/2023 00:54,03/08/2023 13:28,03/08/2023 13:30,03-Aug-23,CHENNAI,Mobile,32999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
6f05dad5-08b2-41e8-a560-d547a0378e2a,Inbound,Cancellation,Not Needed,,0139fe1b-07fb-4d23-afb6-8a02d25aa021,01/08/2023 05:15,03/08/2023 05:34,03/08/2023 05:35,03-Aug-23,,LifeStyle,2519,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
759e1c63-7139-4ac5-8f54-1f87adf2fe1f,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 20:12,03/08/2023 20:13,03-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
ab54d278-0021-4a4e-a074-b016f5ce53be,Inbound,Returns,Fraudulent User,The customer executive was very good and informative highly appreciated. The the product packaging was very bad ,,,03/08/2023 20:24,03/08/2023 20:25,03-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3e60794c-5930-46fb-8799-9349c40c414a,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 13:23,03/08/2023 13:25,03-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
06d883f7-c710-488c-8ff1-48d24304742a,Inbound,Returns,Reverse Pickup Enquiry,None,,,03/08/2023 18:08,03/08/2023 18:18,03-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
b5ab90d2-7a9e-47b4-af81-f31023d1b135,Outcall,Returns,Fraudulent User,Good,,,03/08/2023 20:31,03/08/2023 20:34,03-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
46c1065e-4604-4a43-96b1-537cb86dcfb8,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:36,03/08/2023 20:41,03-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
c176e40f-ea7b-431e-9761-659dd8d8f402,Inbound,Shopzilla Related,Signup Issues,Thanks ??,,,03/08/2023 23:18,03/08/2023 23:31,03-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
83fbd7a0-23d6-4806-8383-c642da2502d0,Outcall,Refund Related,Refund Enquiry,Good ,,,03/08/2023 11:29,03/08/2023 11:32,03-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cdda3cd6-e818-4221-88e4-6c4d3cd433b2,Outcall,Order Related,Seller Cancelled Order,"Very bad experience with delivery partner . they haven't called me and they are telling that thay have reattempted , please discard them",,,03/08/2023 12:06,03/08/2023 12:08,03-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
61a9c3bb-af5b-40e7-a929-cbaa67cc405c,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 13:53,03/08/2023 13:55,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
b17a41c2-7ba1-4e27-8cd4-3d20839b1df1,Outcall,Order Related,Installation/demo,Good ,,,03/08/2023 06:59,03/08/2023 07:08,03-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
efb8d0cc-5229-4102-ba55-287f82b1a910,Outcall,Returns,Reverse Pickup Enquiry,  me koi bhi prakar ki sunai nhi   meri problem suno or samjo muje mere refand dilwa do please request   ,,,03/08/2023 09:49,03/08/2023 09:57,03-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
3f9b802d-fd33-4bcb-b1c4-9575706c2e44,Inbound,Order Related,Order status enquiry,,9615e443-cc5d-4f46-a8a8-03f198a2976d,20/07/2023 19:36,03/08/2023 18:59,03/08/2023 20:52,03-Aug-23,GHAZIPUR,Home Appliences,6659,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
efad220c-d043-4fa8-8a7c-33635e8ef7d4,Inbound,Order Related,Installation/demo,,,,03/08/2023 13:20,03/08/2023 13:45,03-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
ea2b414d-92a9-431a-9c83-5973c8eedb3c,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:26,03/08/2023 17:27,03-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a6644679-d188-423a-9d22-06c99b4d6424,Outcall,Returns,Reverse Pickup Enquiry,Good behaviour and soft spoken.,,,03/08/2023 07:44,03/08/2023 07:52,03-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
131ec199-b456-4549-855d-a7efea94b3cb,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:58,03/08/2023 18:50,03-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
4d4e7f54-b333-4086-9fc0-b940c2a66b8c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:24,03/08/2023 21:28,03-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
f87e9178-d636-44ab-b32c-6d963be2fdf6,Inbound,Returns,Technician Visit,,,,03/08/2023 09:07,03/08/2023 10:44,03-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
c3186c07-96ef-4610-83f8-c647afe8fdbe,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 17:24,03/08/2023 18:03,03-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
5df0c509-f3a2-4d16-9d29-c222d3b13148,Inbound,Returns,Return request,Lenguage good recpect ,,,03/08/2023 10:04,03/08/2023 10:55,03-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
f36c50e5-2cc2-4251-906f-1b329cab6e13,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:26,03/08/2023 20:27,03-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
fdce94ff-46b0-433c-a6ff-ae9ce197639c,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:46,03/08/2023 21:47,03-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
045f9661-3bca-41f7-ae2f-e14187efe3fc,Email,Returns,Reverse Pickup Enquiry,Coronation is very good ,8ba4ad78-1f0e-46c3-8397-625752e07891,18/07/2023 00:40,03/08/2023 23:00,03/08/2023 23:02,03-Aug-23,THANE,Electronics,2099,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
365d70d0-939f-44bd-bf7f-fafd48092bdb,Outcall,Order Related,Seller Cancelled Order,,,,03/08/2023 18:09,03/08/2023 18:18,03-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
d55859d9-dae4-411e-9987-1f4222698780,Inbound,Order Related,Delayed,,,,03/08/2023 20:44,03/08/2023 20:51,03-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
b4c45711-05c2-44d7-ac2d-6a6d3551750b,Outcall,Refund Related,Refund Related Issues,,447c2fab-b3fb-437f-9e31-e68a38c71da0,11/07/2023 09:24,03/08/2023 11:48,03/08/2023 11:50,03-Aug-23,MERTA CITY,LifeStyle,299,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0b666922-85cd-489f-bd4e-3462b26cbde6,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 08:50,03/08/2023 08:51,03-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
87b0973a-20a8-4ca2-a7ab-4c0a7d899bb3,Inbound,Order Related,Delayed,Had a nice conversation with executive.,,,03/08/2023 12:21,03/08/2023 12:22,03-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ac2dc5c9-6b62-42f5-9f50-570bfe26c61a,Inbound,Order Related,Order status enquiry,,084ef11f-93a0-43da-a835-1597beadd878,24/07/2023 08:53,03/08/2023 11:20,03/08/2023 11:23,03-Aug-23,BARH,LifeStyle,778,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
a9520d85-235c-4e90-88ec-3cf434c3a6bd,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 15:50,03/08/2023 15:51,03-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
5bfa0a41-f3bf-4fd2-8daf-547da21c199c,Inbound,Returns,Product related Issues,,,,03/08/2023 17:10,03/08/2023 17:15,03-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
18989ba9-8050-41cd-b757-c8dcd1c1f9bd,Email,Order Related,Delayed,,be8260ae-d175-4a14-9f24-27f52b818100,23/07/2023 14:06,03/08/2023 09:58,03/08/2023 10:01,03-Aug-23,HYDERABAD,Books & General merchandise,549,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
c0527ec3-0598-40ef-9dc6-8a73639ca8aa,Outcall,Order Related,Installation/demo,Thanks ,,,03/08/2023 03:58,03/08/2023 04:00,03-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
3734d38a-2104-4de2-9f5a-0d517ca84441,Inbound,Product Queries,Product Specific Information,Good website for shopping ,,,03/08/2023 08:42,03/08/2023 08:56,03-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f5fcb373-78e3-417f-84a3-c21402e536a9,Inbound,Returns,Missing,,,,03/08/2023 20:43,03/08/2023 20:44,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
97259e24-8f6b-426a-8d9d-d3b4496bb988,Inbound,Returns,Reverse Pickup Enquiry,Blacklist fraud sellers,,,03/08/2023 11:05,03/08/2023 11:07,03-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
d72f7df8-2d88-4d2b-857a-a19ac5d30f55,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 01:15,03/08/2023 01:16,03-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,4
91785d24-23f1-4566-88a8-3c3fea564a1a,Inbound,Returns,Service Centres Related,,,,03/08/2023 17:55,03/08/2023 17:56,03-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
676b109f-ea43-45d2-be92-52ddd3e7a16d,Outcall,Order Related,Order status enquiry,,,,03/08/2023 00:53,03/08/2023 01:17,03-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
ee7415c7-3c7f-4e36-b8aa-1b88f884f252,Outcall,Returns,Return request,Thank you meri baat suune   apse baat kiya toh apne bhout acche se smjha diya ,,,03/08/2023 18:42,03/08/2023 18:46,03-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
d3648643-eee4-4adc-8c3b-9fa3375025f7,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 12:28,03/08/2023 12:29,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,3
1b918ebc-5fd5-4c46-9e46-0879cb73a33f,Email,Returns,Wrong,The return and resplacement policies of Shopzilla is worse than SuperBuy,,,03/08/2023 11:22,03/08/2023 19:50,03-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7a98ca67-88b0-4467-b0f3-05a077df1f8c,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 14:57,03/08/2023 16:23,03-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
93b22867-e9e0-466b-a764-57a15d6936a1,Inbound,Returns,Fraudulent User,If consignment is delivered in open box delivery executive should get it properly checked by customer ,,,03/08/2023 19:03,03/08/2023 19:15,03-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
9d4c165c-47cf-4a25-9c66-8d2451fdbf03,Email,Returns,Reverse Pickup Enquiry,Cannot able to resolve our query ,,,02/08/2023 17:33,03/08/2023 14:27,03-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
6b0af555-d4cf-41fe-b3bb-a0549be8fb83,Outcall,Returns,Return request,I am happy ,,,03/08/2023 06:07,03/08/2023 06:09,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
a9b526b5-afb7-46f2-ae33-625269d1a1c5,Inbound,Offers & Cashback,Other Cashback,,,,03/08/2023 17:11,03/08/2023 17:15,03-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
59cebf39-2a96-41c5-9ca8-997a8859e701,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 01:11,03/08/2023 10:45,03-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
fa74f2f9-fc47-4d84-8591-567353bd2db0,Outcall,Product Queries,Product Specific Information,Nothing ,,,03/08/2023 19:02,03/08/2023 19:13,03-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f2c87540-88da-4891-b94c-57d05b08a982,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 09:18,03/08/2023 09:22,03-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
3bc278f3-7a90-43ba-8392-9b2218c27f0e,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla give us C class online service,100a8d3a-51ed-47dc-8279-7de1123038ff,05/05/2023 06:19,03/08/2023 15:19,03/08/2023 15:20,03-Aug-23,UDAIPURWATI,LifeStyle,4469,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
f671b5b2-f2dc-4185-9b92-0218089dc801,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 01:15,03/08/2023 01:18,03-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
cba876ca-7ec2-4bce-8dfd-fe87b4e93da7,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:46,03/08/2023 22:34,03-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
dd5c945d-23c0-4815-ae5b-75cdb39ff66d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:54,03/08/2023 08:57,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
6b4c7727-b5f3-4b3c-af58-accaf4dee279,Inbound,Returns,Reverse Pickup Enquiry,Ensure delivery partner is not doing fraud ,,,03/08/2023 12:00,03/08/2023 12:16,03-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c9342be7-4d61-4ddb-8ec2-f399fa8fe9bb,Outcall,Order Related,Installation/demo,remove or upgrade your chatbot,,,03/08/2023 19:18,03/08/2023 19:31,03-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
43ed42b1-0c3f-4b56-b030-6d784a3a4313,Inbound,Returns,Return request,,,,03/08/2023 19:58,03/08/2023 20:00,03-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
61343e1d-ee09-45f8-98fe-58afee676514,Inbound,Order Related,Invoice request,"Your executives are lying, they told me before placing the order that you can send us an email for adding your gstin after the order is placed and we can update it backend, and now your executives are saying that I was provided with wrongful information, no such provision exists. Now I am bearing a loss of 12-15 thousand rupees bcz of your incompetent staff and fraudulent practices. You should ideally provide a box to add gstin number before payment page as that is the standard practice. I am never purchasing anything from Shopzilla ever again. Worst worst experience. I'll pay extra and get it from elsewhere than buy from you guys, and then deal with your rude and incompetent staff.",,,02/08/2023 14:55,03/08/2023 12:34,03-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,1
05c2c1c5-17c3-4f53-afbf-52490db1a00a,Inbound,Returns,Return request,,,,03/08/2023 10:57,03/08/2023 11:00,03-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fb8e8b82-891e-455b-9bfc-728c35179fd0,Outcall,Order Related,Installation/demo,,,,03/08/2023 16:46,03/08/2023 16:59,03-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
ec29841c-2658-4f23-b75b-35bf5dec650e,Email,Returns,Reverse Pickup Enquiry,"Very poor customer service, no resolution provided.",,,02/08/2023 09:56,03/08/2023 10:16,03-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
ba440df9-6a16-4d84-b30a-194cdc7e6e84,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 14:02,03/08/2023 12:00,03-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
ef6ea086-0afa-4719-8a40-fdbf7333247e,Outcall,Returns,Return request,,,,03/08/2023 08:09,03/08/2023 08:13,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
9b2cb007-7feb-4fd6-a9ed-1bbed81c9e8e,Inbound,Returns,Return request,,,,03/08/2023 18:31,03/08/2023 19:24,03-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
08cd9a47-c2d7-4985-a74e-620a4ff4f1ed,Inbound,Order Related,Customer Requested Modifications,Shopzilla service executive resolved my issue quickly,,,03/08/2023 20:12,03/08/2023 20:15,03-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
ce4c8724-340e-42a7-a301-594180914be1,Inbound,Returns,Fraudulent User,Please add Bengali Language in customer support section via executive ,,,03/08/2023 21:55,03/08/2023 22:21,03-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
b68318d6-9932-44e4-8ab7-502d6a1b3569,Inbound,Order Related,Priority delivery,Thank u,,,03/08/2023 00:31,03/08/2023 00:33,03-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
32904f9d-a341-43dc-8838-5076a29ed6f5,Inbound,Returns,Damaged,,,,03/08/2023 11:57,03/08/2023 16:37,03-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
31316b9e-2940-49cc-b217-0440f6ce744b,Inbound,Returns,Missing,,,,03/08/2023 22:35,03/08/2023 22:36,03-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0f74b03d-5361-436c-b5ba-94e684c5eec8,Outcall,Order Related,Invoice request,,,,03/08/2023 11:56,03/08/2023 14:21,03-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
b424b4ce-c215-415a-93d5-30c49d9f6bbe,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 15:42,03/08/2023 15:44,03-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
cfde3170-02f4-4ed8-ba55-e1526e03f9df,Email,Refund Related,Refund Enquiry,,,,03/08/2023 17:56,03/08/2023 17:56,03-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
79252ece-84eb-4b46-95a4-0e936dd99d26,Inbound,Cancellation,Not Needed,,1d479273-e8db-4694-b8cd-763e8023e977,01/08/2023 08:11,03/08/2023 18:01,03/08/2023 18:01,03-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,21989,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
68471267-b4e1-427d-8777-83d52bf03623,Inbound,Returns,Service Centres Related,,,,02/08/2023 22:34,03/08/2023 09:54,03-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
60a498fa-9f4b-422d-ba1e-7073db7ac8b0,Outcall,Order Related,Order status enquiry,,,,03/08/2023 06:09,03/08/2023 06:15,03-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
8c469805-a989-4b10-bca3-127fe8cc2059,Outcall,Returns,Wrong,,,,03/08/2023 10:41,03/08/2023 13:27,03-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
74b0722e-1522-498c-bbf7-27ad7a6b363b,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:36,03/08/2023 21:03,03-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
c12601a1-a5c5-49fc-9cd1-87f533679fa4,Inbound,Payments related,Payment related Queries,,,,03/08/2023 10:24,03/08/2023 10:50,03-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
d17a34c7-2ee7-4d38-9701-cdb9f18c26fd,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:42,03/08/2023 13:45,03-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
55d1d1d9-8c6a-4f05-976e-6d677ad941f1,Inbound,Returns,Return request,,,,03/08/2023 23:04,03/08/2023 23:07,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
6625d57a-32dd-4357-a326-0894e3c265b2,Email,Returns,Reverse Pickup Enquiry,Nice,,,03/08/2023 15:19,03/08/2023 15:29,03-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
c3fadd00-799a-4159-ac16-eb52230f3010,Inbound,Returns,Reverse Pickup Enquiry,Ijk,,,03/08/2023 08:24,03/08/2023 08:25,03-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
d26f561f-d6c4-45bc-8f0c-ff0153df3013,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 13:32,03/08/2023 13:34,03-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
a3b50e0f-b31c-4d2c-bf5b-6d96d19ab745,Inbound,Order Related,Installation/demo,,,,03/08/2023 18:35,03/08/2023 18:38,03-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
1cf28084-fbfd-4d8a-b263-aac9d0c1f1a2,Outcall,Returns,Exchange / Replacement,,,,03/08/2023 20:10,03/08/2023 22:55,03-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
9636242d-5508-4cf0-aa5c-04497d2c221d,Inbound,Returns,Missing,,,,03/08/2023 12:04,03/08/2023 12:09,03-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
10f78af5-5f6e-4717-baac-532c41b226b8,Inbound,Returns,Return request,,,,03/08/2023 12:31,03/08/2023 12:33,03-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0edae6ac-4400-48db-aae3-99109afa5b59,Inbound,Product Queries,Product Specific Information,Your executives are so shit that next time I will not place any orders. Product was not delivered no one is responsible.. It is shit service,,,03/08/2023 17:15,03/08/2023 17:32,03-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,1
b3a05513-ae80-4a76-96c5-0244affae16a,Outcall,Returns,Return request,,612e8192-acbc-4ce2-aecc-c9ff728951ef,30/07/2023 08:52,03/08/2023 20:57,03/08/2023 20:59,03-Aug-23,GREATER NOIDA,Electronics,1499,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
49782666-e5be-4a7f-be22-7db5455bf5f0,Outcall,Order Related,Delayed,Customer service is pathetic neither you deliver nor cancel as it's showing out for delivery from last 5 days.Better to forget this Pre paid grocery order. ,c68491df-4677-40ad-a30d-3573395f350a,29/07/2023 13:57,03/08/2023 13:00,03/08/2023 13:05,03-Aug-23,GHAZIABAD,Books & General merchandise,51,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,1
83a26810-7eca-4718-94d5-7bf8b85abb6a,Inbound,Order Related,Delayed,,be0ea109-6ffe-47e1-93d7-5010714c615d,25/07/2023 17:52,03/08/2023 12:08,03/08/2023 14:22,03-Aug-23,HYDERABAD,Books & General merchandise,1499,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
17554851-bf43-4854-a1cc-597838429a74,Inbound,Payments related,Online Payment Issues,Good,,,03/08/2023 10:57,03/08/2023 10:59,03-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
526a5e9a-7317-4d42-8b24-a9e7b82f4009,Outcall,Cancellation,Not Needed,,,,03/08/2023 15:16,03/08/2023 15:18,03-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
531572ce-f1bf-4ce6-9b67-d40920a4bfad,Inbound,Returns,Return request,,,,03/08/2023 19:29,03/08/2023 19:34,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
c90b69e6-efd7-4459-85c6-e4b6b0b92aef,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 23:01,03/08/2023 23:44,03-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
657c7acf-4399-4902-8441-e5b6fa0df8cc,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:19,03/08/2023 21:40,03-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,1
05733bd9-a053-4666-a7b4-45bb46d390fd,Inbound,Returns,Reverse Pickup Enquiry,My refund,,,03/08/2023 12:47,03/08/2023 13:32,03-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8bca5648-fb57-4f70-ba35-1d41c2ea4cb3,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:08,03/08/2023 19:14,03-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,3
1cf71691-a088-4cde-bc1c-9d7eb21d7a11,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 22:14,03/08/2023 22:15,03-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
90afa1eb-6600-4615-a1a8-4e91eafc17b8,Outcall,Returns,Return request,,,,03/08/2023 11:47,03/08/2023 11:50,03-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
7b4687eb-7369-4d27-ba10-32cef9909f82,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 13:46,03/08/2023 16:45,03-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
4ef83f3f-dd24-468f-b6f7-a9294ec7d616,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 16:20,03/08/2023 16:21,03-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
306648bf-2cdf-4229-aecf-fcb9604eaaa6,Inbound,Order Related,Delayed,,,,03/08/2023 16:49,03/08/2023 16:58,03-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,2
f49dc49f-a79c-4d84-8557-a104b8653e27,Outcall,Returns,Fraudulent User,rechaved other flever ,,,03/08/2023 09:49,03/08/2023 19:32,03-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
b7bfaaab-b646-4b22-9761-071e5a00e661,Inbound,Returns,Fraudulent User,,,,03/08/2023 20:40,03/08/2023 20:48,03-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
230beae9-5679-4b94-a1e5-b9885f3070ea,Inbound,Order Related,Delayed,Good sports  sirOk,,,03/08/2023 22:47,03/08/2023 22:49,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
40665f8b-3ae2-4ab8-bc05-e239ceaded48,Outcall,Order Related,Order status enquiry,,,,03/08/2023 09:45,03/08/2023 10:24,03-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
646f5e3f-7aad-4ea4-8baf-bf221f597915,Outcall,Order Related,Installation/demo,,,,03/08/2023 11:44,03/08/2023 11:45,03-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
1e02efe8-44ea-4c95-8c06-d1b3ed722d9f,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 16:23,03/08/2023 16:25,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
31947386-4359-4d38-a616-181be344fbcc,Inbound,Order Related,Installation/demo,,,,03/08/2023 07:02,03/08/2023 07:11,03-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,2
2f1a9d9e-8f0d-4eaf-8f1e-f467362e36e8,Inbound,Order Related,Delayed,,,,03/08/2023 10:29,03/08/2023 10:35,03-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
bd0863e2-18d2-4511-ade1-5a5f007291cd,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 07:00,03/08/2023 07:27,03-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
5190f674-a891-4e95-88d5-499cd2a6c223,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:01,03/08/2023 18:17,03-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
08e13cf8-e8d5-41c6-875c-ff72c36a3b68,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:25,03/08/2023 23:36,03-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
1b4369c6-6b1c-4c88-8d48-34959fadbdae,Inbound,Returns,Return request,,f366caa0-5072-42b0-9c06-ebc8a3393de8,28/07/2023 09:41,03/08/2023 16:53,03/08/2023 17:20,03-Aug-23,SURAT,Home Appliences,1474,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
05ad77de-eb13-4b1a-bad6-27356452dcfd,Inbound,Returns,Reverse Pickup Enquiry,Please don't call to the customer of you can't resolve the issue on time,,,03/08/2023 16:40,03/08/2023 16:46,03-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,1
b167b1d5-e073-4365-8c16-8283a847edd6,Outcall,Returns,Fraudulent User,,,,03/08/2023 13:52,03/08/2023 19:15,03-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7a28dd26-8818-4e81-a91d-80e4acc7e138,Outcall,Cancellation,Return cancellation,Everything Good,,,03/08/2023 16:47,03/08/2023 19:04,03-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
0d660711-ee5f-4ddf-9dd6-52588e2a9dee,Inbound,Product Queries,Product Specific Information,"You need n number of improvement. Services, Prices trust",,,02/08/2023 22:36,03/08/2023 13:38,03-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
d6535eb3-ed43-4f79-83f7-3b7b8da9cfe9,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:57,03/08/2023 16:00,03-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
b46905ae-789d-4f8b-a281-f7b912861e02,Inbound,Returns,Damaged,,,,02/08/2023 21:30,03/08/2023 04:38,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
9dedd551-a9f2-462c-9b25-c0b23a4c4ae1,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:38,03/08/2023 14:41,03-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
b06aada5-eb02-449b-90cb-691712f95176,Inbound,Returns,Reverse Pickup Enquiry,Bad product ,,,03/08/2023 21:49,03/08/2023 22:00,03-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,1
86e940d9-7ea4-46c6-b8e3-13a38dcf1cee,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 09:35,03/08/2023 09:39,03-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
37d11807-8bf1-4cfd-8430-f9e41e20df1a,Inbound,Returns,Return request,,,,03/08/2023 13:44,03/08/2023 14:24,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
733a7442-3edf-4525-96a6-aafea3357d3e,Inbound,Returns,Return request,Thanks for your support ,8d0dc5bc-b832-4a2d-aa7b-edd26ba72d50,22/07/2023 22:29,03/08/2023 02:12,03/08/2023 02:17,03-Aug-23,PATNA,LifeStyle,346,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
fe977dec-a185-4125-81ee-316913181db6,Inbound,Returns,Reverse Pickup Enquiry,Bahut achhe se baat   sir ,,,03/08/2023 13:19,03/08/2023 13:26,03-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
4ab42244-7be1-4cae-be16-e773b6fff790,Inbound,Returns,Technician Visit,,,,03/08/2023 16:52,03/08/2023 17:00,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
3bd9abc0-bb81-4b09-857c-67e1d97a14ef,Inbound,Order Related,Priority delivery,Zero,24d42e77-9e4c-4c5a-b3d6-0ee3fc75b51b,19/07/2023 21:43,03/08/2023 19:56,03/08/2023 20:00,03-Aug-23,MATHURA,Home Appliences,1109,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
7336c3fe-a626-4c68-abc7-d28d080c2a4c,Inbound,Shopzilla Related,Shopzila Premium Related,,,,03/08/2023 00:09,03/08/2023 04:23,03-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
d5ea0704-0f07-4870-a42a-461c1a88cc5e,Inbound,Product Queries,Product Specific Information,??????? ????? ,,,03/08/2023 12:40,03/08/2023 12:41,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
2943989d-168a-41b3-84f9-4ab54dca3100,Inbound,Returns,Fraudulent User,It is very nice conversation with customer support.Appreciating you.,,,03/08/2023 03:03,03/08/2023 03:10,03-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
5a5c27b2-f3d2-4c05-884f-684d14f572ad,Inbound,Order Related,Delayed,,,,03/08/2023 15:46,03/08/2023 15:46,03-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
e6db7f80-c90f-4e64-9a89-366d845b8d56,Inbound,Returns,Reverse Pickup Enquiry,I'm totally frustrated with Shopzilla and it's support team. Worst service ever.,,,03/08/2023 17:27,03/08/2023 17:46,03-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
ff9f0cd0-09d9-4fbf-bb9f-821c87d2d968,Inbound,Order Related,Installation/demo,,,,03/08/2023 16:14,03/08/2023 16:16,03-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
7db79e4a-9dd3-404a-9611-447f38965af0,Inbound,Returns,Service Centres Related,,,,03/08/2023 16:19,03/08/2023 16:25,03-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
209e2576-7227-4912-b41d-ea6f0d74c7e9,Inbound,Returns,Wrong,,,,03/08/2023 19:23,03/08/2023 19:50,03-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
13630589-4aec-4f46-9a9e-1e1a834f49bf,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 20:58,03/08/2023 21:02,03-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
06a338f6-337b-4717-9409-b8df355452bb,Inbound,Returns,Service Centres Related,,9309d98b-641a-4043-997e-9e6f490a3830,02/06/2023 19:25,03/08/2023 21:14,03/08/2023 21:30,03-Aug-23,MIRZAPUR,Mobile,44399,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
325cf7d7-696b-47d1-af32-0eff2756690f,Outcall,Order Related,Seller Cancelled Order,,,,02/08/2023 21:41,03/08/2023 13:12,03-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,1
699a81b1-0167-4957-8a3f-23c8aed75423,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 03:01,03/08/2023 03:07,03-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
4ff534ec-102c-47c4-9eb5-b474af9ff4b5,Outcall,Refund Related,Refund Enquiry,Order cancelled by saller end again and again ,,,03/08/2023 12:26,03/08/2023 13:06,03-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
c4de89fe-6c22-4b22-8217-97d41dc105a3,Outcall,Payments related,Payment related Queries,,,,03/08/2023 19:29,03/08/2023 19:57,03-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3ca0e8e5-a1f3-4426-bb23-354f6940b5c5,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:18,03/08/2023 09:20,03-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
a50612bc-ced8-4e8c-bec7-adf45b5f0d93,Email,Refund Related,Refund Enquiry,I am not happy my problem solve. Not deposit my amount Rs 1899.pls quick slove my problem ,,,03/08/2023 18:24,03/08/2023 18:46,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,1
ff909988-8b76-4df1-bd3f-88ac2e027ebd,Inbound,Order Related,Priority delivery,,,,03/08/2023 19:19,03/08/2023 19:39,03-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
cf35aede-cd3c-4604-bda0-e24b337ab21a,Inbound,Order Related,Order status enquiry,,,,03/08/2023 09:20,03/08/2023 09:21,03-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
50ae41e5-477f-4bdb-9b5a-268a92cf9f3e,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 17:32,03/08/2023 17:44,03-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
945f61e8-e428-4876-b890-5e690d918991,Inbound,Refund Related,Refund Related Issues,,e0c4f5fe-6b06-4db9-9df4-563509ab183e,08/07/2023 20:41,03/08/2023 13:51,03/08/2023 13:52,03-Aug-23,VISHAKHAPATNAM,Electronics,999,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
aaa35483-64f1-4c2b-aeff-f6b494d3b287,Inbound,Order Related,Delayed,Worst online shopping app ,e9d7f538-536a-4ecd-af5e-7ac6a3817600,19/07/2023 10:24,03/08/2023 18:38,03/08/2023 18:42,03-Aug-23,MUMBAI,Home,925,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
9fd43fda-85f3-476d-8ca6-2876b1ae72c7,Inbound,Returns,Fraudulent User,,13c2c7ca-940e-40ce-8862-ee99b6d3815c,25/07/2023 21:04,03/08/2023 16:18,03/08/2023 16:24,03-Aug-23,Garoth,Electronics,59999,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
4088fea0-a108-4a59-b572-24cf242466f0,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,03/08/2023 18:16,03/08/2023 19:17,03-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
869ddebe-fdb8-4592-99e4-8e0d77a02239,Inbound,Returns,Service Centres Related,,15dd9d7a-f164-440d-aae6-eac30b02578a,08/08/2022 17:29,03/08/2023 13:35,03/08/2023 13:42,03-Aug-23,VERAVAL,Electronics,2499,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
e7976a76-b2d0-423c-83d6-28e35a44f892,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 14:10,03/08/2023 14:12,03-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
c80476e6-8f7d-42ef-bd00-1b4ef07da955,Inbound,Order Related,Seller Cancelled Order,Agent has to address customer issue and resolve it.. instead of providing unethical reasons,,,03/08/2023 00:12,03/08/2023 00:35,03-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
03a00bc9-45b9-4140-837c-27a6e3f0902c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:09,03/08/2023 22:40,03-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
75096189-d81e-46d1-83f4-06821c77d86a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:52,03/08/2023 16:54,03-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
6d35f45f-f45b-4a46-95a4-c10f8495e5f8,Inbound,Offers & Cashback,Instant discount,,,,03/08/2023 17:44,03/08/2023 17:46,03-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
d6a40bbc-d3ac-490a-b021-bc23b1544cd6,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:48,03/08/2023 20:55,03-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
279c7481-1225-42f3-a376-998a32011bf2,Inbound,Refund Related,Refund Enquiry,,693f94e8-da28-445f-b550-d79014d65699,21/07/2023 12:54,03/08/2023 10:32,03/08/2023 12:14,03-Aug-23,MUMBAI,Electronics,1499,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4ece5a01-7a8c-456c-a6d4-50b756bcd7df,Inbound,Returns,Service Centres Related,Good ,,,03/08/2023 13:08,03/08/2023 13:16,03-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
88a13e2b-2067-44bd-824e-e7a910d89792,Outcall,Order Related,Installation/demo,,,,03/08/2023 19:20,03/08/2023 19:24,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
dea4f6c9-bf9c-46aa-b8e1-e9c2b673baf5,Inbound,Returns,Reverse Pickup Enquiry,Thank you ??,bf9d987c-767a-41d3-b9bd-dd6dc90eda46,14/07/2023 11:27,03/08/2023 10:31,03/08/2023 10:35,03-Aug-23,SASARAM,Electronics,899,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
1bcc1d27-bdae-4a60-89bd-23bcf860d91a,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:18,03/08/2023 13:56,03-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,3
c760dc50-813a-4b8b-b631-791263acc09b,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:15,03/08/2023 11:36,03-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,1
92034e43-048f-4fcc-a873-4614e4ec048a,Outcall,Returns,Return request,,,,03/08/2023 11:51,03/08/2023 12:11,03-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
d84d219f-05a5-46d2-a5ca-eb11b54ca738,Inbound,Returns,Reverse Pickup Enquiry,So good ,,,03/08/2023 18:09,03/08/2023 18:13,03-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
464f18f0-708a-4816-a75d-9f3865dfd355,Outcall,Returns,Fraudulent User,,,,03/08/2023 20:23,03/08/2023 20:27,03-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
26a53f29-0a2a-4e50-aeda-0406c8ea36e3,Outcall,Returns,Return request,,92a8d1e2-7ab5-4505-8db6-a1962915330d,27/07/2023 19:59,03/08/2023 14:25,03/08/2023 15:08,03-Aug-23,CHALISGAON,LifeStyle,320,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,1
2f2e698b-3be9-4580-a946-3471df52d794,Inbound,Returns,Return request,"Happy with Shopzilla,,??",,,03/08/2023 00:03,03/08/2023 00:07,03-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
7b134cff-9766-41a0-9b05-521e536592fc,Outcall,Order Related,Installation/demo,,,,03/08/2023 22:37,03/08/2023 22:44,03-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,4
b58aac59-6a39-42b7-ba80-89c1c5f2f9e7,Outcall,Returns,Return request,,,,03/08/2023 14:16,03/08/2023 14:21,03-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
a4d003bd-535e-40e8-8cf7-310f84bfbebe,Inbound,Returns,Return request,,,,03/08/2023 21:37,03/08/2023 21:45,03-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
cd955607-833c-4679-ae89-41c8f51a3467,Inbound,Order Related,Installation/demo,,,,03/08/2023 18:04,03/08/2023 18:35,03-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
af54ab2a-ac01-43c5-9330-fc172362002e,Inbound,Returns,Service Centres Related,,,,03/08/2023 18:20,03/08/2023 18:29,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
357a2901-a9b3-4a5e-9aec-c0c5c072c785,Inbound,Order Related,Seller Cancelled Order,Very worst experience with Shopzilla... cancelling the product without knowledge of customer ,,,02/08/2023 22:54,03/08/2023 23:00,03-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
736c228d-20ba-4896-a03f-2d9f42c539aa,Inbound,Returns,Fraudulent User,,,,03/08/2023 16:23,03/08/2023 16:57,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
be52ab25-1f82-4edb-b746-2c7ccc066749,Inbound,Order Related,Delayed,Provide delivery person's Mobile number ,,,03/08/2023 21:41,03/08/2023 21:52,03-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
be4c67be-9cb0-4674-a923-359365f002e2,Inbound,Order Related,Installation/demo,,,,03/08/2023 01:34,03/08/2023 01:38,03-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
ec9d87b7-b598-46f3-a221-a27e121b0efb,Outcall,Order Related,Invoice request,,,,03/08/2023 00:11,03/08/2023 00:15,03-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
7a509aa0-f63e-4b6b-8a20-44bdf6facc74,Outcall,Order Related,Delayed,,,,03/08/2023 17:02,03/08/2023 17:04,03-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
86364180-65a1-498b-9d66-370281773986,Outcall,Returns,Wrong,,,,03/08/2023 19:56,03/08/2023 20:02,03-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
b1d0e32c-477f-406e-b38d-aece0e001846,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:11,03/08/2023 20:02,03-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
5fa52086-9385-4d0a-947e-4b562a042c2a,Inbound,Order Related,Installation/demo,,,,03/08/2023 20:12,03/08/2023 20:14,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
ef988dd1-dee8-40b2-b26c-a6d2745c3507,Inbound,Returns,Return request,Good,,,03/08/2023 20:41,03/08/2023 20:44,03-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,3
49c1933b-b743-4a07-b35e-93dd0c617b01,Inbound,Order Related,Priority delivery,,,,02/08/2023 19:50,03/08/2023 12:16,03-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0e737ec6-5e24-4b25-9dc3-9306b0c50246,Inbound,Feedback,UnProfessional Behaviour,"Miss guide ,wrong information ",,,03/08/2023 12:00,03/08/2023 12:02,03-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
c6a2aff5-5772-4dec-8284-caf5db29fb18,Inbound,Cancellation,Not Needed,,,,03/08/2023 23:06,03/08/2023 23:50,03-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
10eb26df-d695-45c3-b576-51c894f850b4,Inbound,Returns,Fraudulent User,,,,03/08/2023 12:51,03/08/2023 12:59,03-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
66baffaf-9ba5-492f-8a20-006840095edf,Inbound,Order Related,Invoice request,Good ,,,03/08/2023 20:01,03/08/2023 20:12,03-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,4
bc2ea3b7-cf06-43f1-be1a-d08b436d948a,Inbound,Order Related,Order status enquiry,,,,03/08/2023 10:30,03/08/2023 10:32,03-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
f9720890-7b99-4c2e-bae8-47abf6056dd3,Inbound,Payments related,Payment related Queries,,,,03/08/2023 18:52,03/08/2023 18:54,03-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
58393e74-00e6-49c7-aea0-1abbda352614,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 14:45,03/08/2023 14:48,03-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
cf21f56e-0c7c-4e73-a726-cb561d5ec275,Inbound,Returns,Return request,Thank you ,,,03/08/2023 21:59,03/08/2023 22:45,03-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
91782149-25d2-488e-8207-ba5d7b517495,Inbound,Order Related,Delayed,,50d12d16-623e-49fd-a2ce-5f2859e4bed1,19/07/2023 21:35,03/08/2023 18:37,03/08/2023 18:39,03-Aug-23,DHARWAD,Electronics,299,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
593b9f0c-22d7-4246-93dc-0feacc3b39cb,Inbound,Returns,Missing,,,,02/08/2023 23:28,03/08/2023 00:20,03-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
5d312da2-97ba-4363-ad08-af3b413b0722,Inbound,Returns,Return request,,,,03/08/2023 10:40,03/08/2023 10:53,03-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
caa45006-14eb-4b88-86eb-d1adf6399e74,Outcall,Order Related,Installation/demo,My problem not short out your customer care executive.So I request please solve my product issue under warranty ??,,,03/08/2023 17:12,03/08/2023 18:51,03-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,1
aa8e3104-7aa9-439b-b58b-d001dee4a0e7,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 22:26,03/08/2023 22:28,03-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f2991b8d-a77a-42db-ad0b-dce83cb3a341,Inbound,Returns,Return request,She was best,,,03/08/2023 08:43,03/08/2023 08:47,03-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
c012ecf5-ca5f-4c1d-9e7c-b6e75a38b01e,Inbound,Order Related,Installation/demo,,,,03/08/2023 21:12,03/08/2023 21:14,03-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
71ecf8de-47cb-4d4d-9481-7e75bdcc67eb,Inbound,Product Queries,Product Specific Information,Very very pothatic nature of the Shopzilla against the customers that your employees are abusing the customers and not picking the calls after complaining 4 times . Very bad not expected for you Shopzilla. And I am so disappointed that I am going to delete your app and stop shopping from your app just because of your ansuding language agaithe customers bye bye Shopzilla and I am also returning the items that I have order recently and make aware other Shopzilla user to not go for Shopzilla thankyou,,,03/08/2023 18:12,03/08/2023 18:22,03-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
17333c43-707c-481f-bb52-c2b7e6c9773e,Outcall,Order Related,Order status enquiry,Best customer service ,,,03/08/2023 10:27,03/08/2023 10:29,03-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
dc4665f3-5038-4d38-8c4a-cea0e4456253,Outcall,Returns,Reverse Pickup Enquiry,,6f5070cd-d945-4de2-a98e-f808b7d9b411,22/07/2023 08:48,03/08/2023 16:05,03/08/2023 16:20,03-Aug-23,MUZAFFARPUR,Books & General merchandise,594,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
ffa86ff6-a7af-4317-9276-97da31480f0c,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 12:16,03/08/2023 12:25,03-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
f265da35-e8c2-43ff-a7a6-0c06fe4c2bdf,Inbound,Order Related,Order status enquiry,,,,03/08/2023 08:26,03/08/2023 08:44,03-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
df0450b7-7d8a-4a88-8341-2b8194e5e451,Inbound,Returns,Missing,,,,03/08/2023 12:37,03/08/2023 14:01,03-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
43e22746-b28f-491b-9ee3-cbb08c4dfa7b,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 19:12,03/08/2023 19:23,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,1
2ba5f8fd-714c-48c1-ab23-3a25921d72a1,Inbound,Returns,Fraudulent User,"Thank you sir, ",,,03/08/2023 22:18,03/08/2023 22:19,03-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
8dd0f350-68c4-4164-96e6-5b3e1c90d9f4,Inbound,Order Related,Installation/demo,,,,03/08/2023 16:35,03/08/2023 16:44,03-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,3
3f8e3525-de81-4a80-9406-65e0f5c8fea3,Inbound,Feedback,UnProfessional Behaviour,I can't receive my product ,,,03/08/2023 21:13,03/08/2023 21:16,03-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,1
6558dc08-9de4-47cb-a48f-1f921dc15b2a,Email,Order Related,Delayed,Nice communication ,,,03/08/2023 16:59,03/08/2023 17:43,03-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
38f77f4c-1099-43eb-8430-c94eab71601f,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 09:26,03/08/2023 09:56,03-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
642455e7-8297-4b46-9deb-f158abb2e292,Inbound,Payments related,Online Payment Issues,Thnx,,,03/08/2023 11:16,03/08/2023 11:17,03-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
ba5a821f-81de-4736-a668-5b5b68982b13,Outcall,Product Queries,Product Specific Information,There should be any specific contact way through phone call. ,,,03/08/2023 12:18,03/08/2023 12:30,03-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
d9fa2576-f24c-453f-bdae-0c04da93a876,Email,Order Related,Installation/demo,,,,03/08/2023 12:22,03/08/2023 12:24,03-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cb7598a0-8470-4338-a5ab-1443b2d6d4df,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:42,03/08/2023 22:57,03-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
72b73fd0-1b73-4393-9488-a864963fda83,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 18:01,03/08/2023 18:03,03-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
3fe019dc-fe3e-4e2b-ad7c-a1a1119a2042,Outcall,Returns,Return request,She's amazing and helping me a lot ????,,,03/08/2023 09:12,03/08/2023 20:17,03-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
aa316dcf-b5b4-4322-b94f-8341b7a1e6f9,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 10:20,03/08/2023 10:37,03-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7c48f689-8785-4b0f-a863-578b8dac4b14,Outcall,Returns,Return request,Awasome experience,,,03/08/2023 10:45,03/08/2023 10:49,03-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
5b9d3028-d794-4abf-bbb6-2bfa6781adfe,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 12:37,03/08/2023 12:41,03-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
cc620793-ef8f-461b-bf01-e532d4173504,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:52,03/08/2023 14:54,03-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,3
db817177-ca96-4dbc-a806-593cf0c2db6f,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 17:48,03/08/2023 17:50,03-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
779ea282-022c-4bc8-8b1f-923d506ac29e,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 21:11,03/08/2023 21:56,03-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
66bc9e8a-8407-4671-95bf-bf6fa29d13d3,Inbound,Returns,Fraudulent User,Good executive.understanding quickly.thank u,93212e06-9fc3-4854-bd13-9b0b9d9cef2a,24/07/2023 13:05,03/08/2023 10:24,03/08/2023 11:32,03-Aug-23,TIRUPATI,Books & General merchandise,404,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
491e85c4-35e0-4752-beb6-69f81db09714,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:43,03/08/2023 07:02,03-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
95adef91-2582-4e91-b6b8-32ecfe7cdd63,Email,Returns,Reverse Pickup Enquiry,Yesterday my phone has been delivered and facing issue hanging laking and also hardware issue but customer care has not help me out this issue and also my product is 7 days replacement policy but customer care not exchange my product and tolt me Please contact with brand so I am totally frested how can tell me the this type of resolution ,,,03/08/2023 20:52,03/08/2023 22:46,03-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,1
55208176-1271-4c24-b4eb-953d672cffd7,Inbound,Returns,Fraudulent User,Thanks Monika for your support ??,,,03/08/2023 19:45,03/08/2023 19:51,03-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
9e5c4801-c83c-413d-8aa2-b53c6d7b1d21,Inbound,Order Related,Installation/demo,I am very sad your team for installation I hat Shopzilla,,,02/08/2023 15:25,03/08/2023 20:08,03-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
08461f52-a28b-4969-95e3-69b85529555a,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 10:12,03/08/2023 10:17,03-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
b0ed47b2-d5d0-4d01-8491-fdd8c2be3b1f,Inbound,Returns,Reverse Pickup Enquiry,Very bad ,41f0955a-98c7-4946-b25d-39e5988f120a,04/07/2023 16:58,03/08/2023 06:39,03/08/2023 06:41,03-Aug-23,BUNDI,LifeStyle,772,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
e5c3a495-08ef-442c-a881-557093911a32,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:19,03/08/2023 10:21,03-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
23bf7468-1dd8-4c9d-8eee-0f4c14c005c9,Inbound,Refund Related,Refund Related Issues,Thanks you Shopzilla,,,03/08/2023 13:16,03/08/2023 15:36,03-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
0f481366-a9dc-4f83-bdee-d8098ee0d269,Inbound,Payments related,Payment related Queries,Why Other language is not available to communicate with customer care executive,,,03/08/2023 19:56,03/08/2023 20:08,03-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
c8284656-7d22-493a-b0cd-7bed4face027,Inbound,Returns,Damaged,,,,03/08/2023 15:52,03/08/2023 15:53,03-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
0b04aeeb-6946-4931-a263-d9b487b04b3d,Inbound,Order Related,Installation/demo,"Shopzilla is best Application but more products are providing issue and 3thre party always my credit card payment will be done and my product is not received for me after 7 working day back my money please Shopzilla sport yours cumtmers and active your more business policy thank you ,??",,,02/08/2023 20:52,03/08/2023 01:22,03-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,1
ed2189e1-93f5-4eff-b61c-593cd759fb41,Outcall,Returns,Reverse Pickup Enquiry,Customer care service is very impressive ,,,03/08/2023 11:19,03/08/2023 11:20,03-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
38a2e9f6-70a0-4c67-8ec2-3215f0a26a92,Inbound,Returns,Fraudulent User,,,,03/08/2023 16:54,03/08/2023 16:58,03-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
f0209cea-09e5-4399-b081-4da4d02ff24f,Inbound,Returns,Wrong,Good ,,,03/08/2023 22:24,03/08/2023 22:33,03-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,4
961293f6-3040-44a3-817e-054e39fb9f5f,Outcall,Returns,Reverse Pickup Enquiry,,fb2e5d7b-091a-42d2-8432-e7cf8ac6bd36,21/05/2023 19:48,03/08/2023 06:58,03/08/2023 07:04,03-Aug-23,JAIPUR,Electronics,1299,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
4292939e-69ac-41c5-813a-f71f5ca24ac7,Inbound,Order Related,Delayed,,325993a4-e4fc-4f70-90fa-e31eafb010bc,23/07/2023 19:27,03/08/2023 15:06,03/08/2023 15:07,03-Aug-23,MUMBAI,LifeStyle,399,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
ca437bd4-b6bf-4ec9-847d-6fae1ae42bf9,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 10:07,03/08/2023 10:08,03-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
e3c46020-5a7d-4881-b0fd-25f7a1222dea,Inbound,Returns,Missing,Thank ,,,03/08/2023 13:13,03/08/2023 13:27,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
6a9cb4fe-879b-4acf-9ec8-57a0f454c4b2,Inbound,Returns,Missing,,,,03/08/2023 09:48,03/08/2023 09:53,03-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
5f169bef-53c4-4541-97de-d81903759d5f,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 14:05,03/08/2023 14:07,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
79721c76-2bcd-448e-86bd-a7f55371a81a,Outcall,Returns,Service Centres Related,,,,03/08/2023 19:20,03/08/2023 19:28,03-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0a57300f-bd38-4179-bc36-8dff8ab495e5,Inbound,Returns,Technician Visit,,,,03/08/2023 08:58,03/08/2023 09:25,03-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
0fe9fce8-d3d5-4739-afc3-e83baa8ebaec,Inbound,Order Related,Unable to track,Good,,,03/08/2023 12:33,03/08/2023 17:21,03-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
9f2271ca-d364-4a2f-bca1-ced2b697c1de,Inbound,Order Related,Invoice request,Good,,,03/08/2023 20:11,03/08/2023 20:18,03-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
62a17547-8c07-4175-b8ab-60d9e68b2d57,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 20:13,03/08/2023 20:15,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
96e29f99-dee2-4767-ab1d-becf926e6594,Inbound,Order Related,Delayed,Very bad ??,92820554-5489-464c-980a-cbef03bf75bd,29/05/2023 00:35,03/08/2023 08:52,03/08/2023 10:06,03-Aug-23,AMRITSAR,Electronics,5199,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
525bc8f7-1421-4048-af18-fa8c86c6f44e,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 08:42,03/08/2023 12:13,03-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
96cdddcb-8538-4d7d-a91f-d81192bca579,Outcall,Returns,Return request,,,,03/08/2023 18:15,03/08/2023 18:29,03-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
eb5e0f83-a466-4a60-af25-174c224e58b1,Outcall,Order Related,Priority delivery,Solve the coustomar issue properly ,,,03/08/2023 08:11,03/08/2023 08:19,03-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
08b5527a-23d6-44fb-8819-c8f4a62bdb54,Outcall,Order Related,Seller Cancelled Order,,,,02/08/2023 23:45,03/08/2023 11:55,03-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f015e4cf-bcd4-4803-8d5c-38a584d63d73,Inbound,Order Related,Installation/demo,,,,03/08/2023 09:54,03/08/2023 09:57,03-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
7af9d775-a84c-40e2-af2b-016ac29a5694,Inbound,Order Related,Order status enquiry,,,,03/08/2023 20:25,03/08/2023 20:29,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d6212bd2-ba36-41fb-a44b-54a2fb8913fb,Outcall,Returns,Return request,,,,03/08/2023 14:35,03/08/2023 14:39,03-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
4d5d2825-4073-494f-8065-fba14445111a,Inbound,Feedback,UnProfessional Behaviour,Fake delivery agent no product delivered fake ?? chheat ,,,03/08/2023 15:17,03/08/2023 15:34,03-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,1
a481506d-e830-4a4c-ac58-38f00f8b6eb3,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:05,03/08/2023 19:07,03-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6dd72dc1-4d52-4fd4-9ad9-8bcf1317e673,Inbound,Returns,Product related Issues,,,,03/08/2023 11:47,03/08/2023 11:50,03-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
ce3b5d47-5a2f-4627-97a4-2b6fb60d67b9,Inbound,Returns,Reverse Pickup Enquiry,Awesome ,,,03/08/2023 18:47,03/08/2023 18:48,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
4e830420-f635-4520-bc1a-2e62678b715e,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 22:38,03/08/2023 22:39,03-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
c592638c-a0c6-46f2-b639-df21c3b34474,Inbound,Returns,Wrong,Have a proper inspection of seller and the product that are being sold on Shopzilla ,,,03/08/2023 11:55,03/08/2023 11:59,03-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
215db3f6-2d8a-4b0e-882c-b4a77a4a8679,Outcall,Order Related,Installation/demo,,,,03/08/2023 12:10,03/08/2023 12:12,03-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e3e232c8-15f1-4a74-acc6-0a9b6a7e9a81,Outcall,Order Related,Installation/demo,,,,03/08/2023 06:56,03/08/2023 06:58,03-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
44c5c3e7-e020-4c9e-a879-8fecc8b79b9f,Inbound,Shopzilla Related,Shopzilla Rewards,,,,03/08/2023 09:20,03/08/2023 10:32,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
53a5e23a-57ac-45bd-8b90-844e7ddfec52,Inbound,Returns,Return request,Very good????,,,03/08/2023 16:20,03/08/2023 21:17,03-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
e85f0e0b-4522-4a10-9485-9bd5518d8a33,Inbound,Returns,Reverse Pickup Enquiry,Very very happy ,,,03/08/2023 08:34,03/08/2023 08:39,03-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
dbb6e825-425a-4e73-99e7-c23485b14824,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:21,03/08/2023 11:34,03-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
cdfecac7-b1b9-46fd-b335-43aa4f2ed883,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:50,03/08/2023 19:52,03-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
df88df85-d845-4f96-9064-f100b0ebdb5f,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:14,03/08/2023 11:29,03-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
68167672-2df7-4c9f-a7a0-a106b1f8318f,Inbound,Product Queries,Product Specific Information,To have a improvement in mobile exchange policy,,,03/08/2023 18:44,03/08/2023 18:47,03-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
268b0e4e-9213-4094-9c53-a436faeac02a,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 20:49,03/08/2023 20:54,03-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,1
109f1fee-019d-4f59-9f2f-3c3bb4eb8ece,Inbound,Returns,Return request,,,,03/08/2023 08:43,03/08/2023 08:47,03-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
25418adf-85a5-4a39-837c-320ff2210256,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 21:04,03/08/2023 21:06,03-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
13d56a0f-8659-4cd1-92c2-9476030a77e5,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:12,03/08/2023 17:15,03-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
7d57c5da-9ef2-4925-bcdb-738142cf373f,Inbound,Returns,Return request,"Hi Ur executive   is very clever person, he solve the issue now, erlier executive very hopeless ",,,03/08/2023 20:08,03/08/2023 20:21,03-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
7e94b033-6f56-472f-abb6-8a624396301a,Inbound,Returns,Service Centres Related,??????? ???? ???,,,03/08/2023 21:00,03/08/2023 23:51,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
2a8c2a1e-509a-40c1-a0cb-a5226e141ccc,Inbound,Order Related,Delayed,,9a3fd973-fddc-4d8a-8e57-cfeb7342cf12,12/07/2023 19:43,03/08/2023 12:09,03/08/2023 12:10,03-Aug-23,ALIGARH,Home,480,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
b88090a5-84a8-4b09-ab0a-050180b3aabd,Email,Refund Related,Refund Enquiry,,,,03/08/2023 15:54,03/08/2023 21:58,03-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3bb38f0a-ffe0-4cf0-8071-7f87d41b3646,Outcall,Order Related,Delayed,,,,03/08/2023 16:17,03/08/2023 16:17,03-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
a2fa0213-f86c-49ac-a2c2-cb78ad7a04f0,Inbound,Order Related,Invoice request,,,,03/08/2023 22:40,03/08/2023 22:42,03-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
a071ebe7-c8bb-4286-9d5a-2213ee632a05,Inbound,Order Related,Installation/demo,,,,03/08/2023 12:01,03/08/2023 12:03,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
2a30548d-de55-40f2-a4fa-1336eab74394,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 18:43,03/08/2023 18:45,03-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
5b978e05-5bfb-489e-9396-8306d3ff1429,Inbound,Returns,Reverse Pickup Enquiry,,169ce557-a99a-49f7-8ae2-950ca9dc3872,15/07/2023 20:14,03/08/2023 08:51,03/08/2023 11:13,03-Aug-23,SITAMARHI,Books & General merchandise,499,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
75e0c900-e9f1-4a50-9fc5-f53b6de592bc,Outcall,Returns,Reverse Pickup Enquiry,Very good ,,,03/08/2023 12:00,03/08/2023 12:01,03-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8216d873-e2da-42ed-8612-7080cd695f09,Inbound,Returns,Damaged,None thanks ??,,,03/08/2023 18:08,03/08/2023 18:19,03-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
353981b0-2eec-4d8c-ac93-52e070a4dade,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:45,03/08/2023 08:46,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
1b1ec83c-0f3a-4e5b-a126-0d063a781d9d,Inbound,Returns,Wrong,Very bad responce.,,,03/08/2023 18:30,03/08/2023 18:40,03-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
5c13ab92-a8f5-4693-a44f-37b1939a0fa9,Outcall,Cancellation,Return cancellation,,,,02/08/2023 11:32,03/08/2023 23:45,03-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
238c8f84-fcf1-4988-aced-e3443cfbeb54,Inbound,Product Queries,Product Specific Information,Good,,,02/08/2023 19:59,03/08/2023 10:22,03-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
4e075e28-3821-46ca-b107-cc9f4c14167e,Inbound,Returns,Return request,,,,03/08/2023 10:05,03/08/2023 10:10,03-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
b5ed7f2c-f420-43c7-b0da-d390968837fe,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:27,03/08/2023 12:28,03-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
013cc909-c1b6-4a13-b2cf-5af903189a73,Inbound,Returns,Return request,Good,,,03/08/2023 13:21,03/08/2023 13:22,03-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2e5df4d6-01bd-4def-b29d-7040a4d07c9a,Inbound,Order Related,Order status enquiry,Good ,,,03/08/2023 15:35,03/08/2023 15:39,03-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a6b134a3-cefc-4205-9027-449d1820a6b5,Outcall,Returns,Return request,,,,03/08/2023 18:03,03/08/2023 18:06,03-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
01433f9a-a57f-4641-9a7d-2da4d7128834,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:18,03/08/2023 20:32,03-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
7006c501-f50a-46a0-b6a8-5461509063df,Outcall,Order Related,Installation/demo,My two orders are missing and till date I didn't got refund ,,,02/08/2023 08:46,03/08/2023 01:05,03-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
664762a1-787f-4339-8d5f-cf54182fe7a1,Outcall,Returns,Fraudulent User,,,,03/08/2023 13:20,03/08/2023 13:21,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
e5c41fd8-9675-41f2-a3bb-6551df97d4c6,Inbound,Returns,Fraudulent User,,,,03/08/2023 14:59,03/08/2023 15:04,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f39d1ca7-1cf2-415f-a39d-467bdc6cfca4,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 17:43,03/08/2023 17:48,03-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
afec91c0-435b-4cd2-8cc9-214d0a0a6cbf,Outcall,Shopzilla Related,General Enquiry,Please give customer care number in the app,,,03/08/2023 20:10,03/08/2023 20:19,03-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
38b4cc32-201a-406a-aa21-d101afe04d25,Inbound,Order Related,Delayed,Nothing ,,,03/08/2023 16:29,03/08/2023 16:30,03-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
2debe157-c672-495b-89c0-aef7efc1a337,Inbound,Order Related,Order status enquiry,Customer care executive ke pass article ki actual complete detail honi chaiye..  sab  . ,472cb210-d0cb-49de-9771-f1f543fe817a,31/07/2023 14:45,03/08/2023 20:16,03/08/2023 21:19,03-Aug-23,SITAPUR,Mobile,34595,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
ef3091cc-3b0c-485f-9339-9d70d92db7de,Email,Refund Related,Refund Enquiry,,a5d5946b-b192-45cc-a687-26abc0ff8951,30/07/2023 10:50,03/08/2023 09:21,03/08/2023 09:23,03-Aug-23,MEDINIPUR,Electronics,1699,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
220fd76d-89af-4845-b170-96ac63f41e07,Outcall,Returns,Fraudulent User,,,,03/08/2023 07:39,03/08/2023 07:52,03-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
1d195031-ea8a-4b4f-be29-372b99c8c340,Inbound,Returns,Reverse Pickup Enquiry,Please openly provide information regarding your so called open box delivery in bold letters. And please mention what this open box delivery is.,,,03/08/2023 13:45,03/08/2023 13:47,03-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e87df4a5-046c-4073-a3fc-ffb2b83ccece,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 15:12,03/08/2023 15:20,03-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
6e3ffe8c-f9b6-4da6-9d2d-7aa9f4ded4e6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:34,03/08/2023 09:17,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
b8609bf4-0994-4ae1-95e3-3796d8877558,Inbound,Returns,Fraudulent User,Best,,,03/08/2023 20:10,03/08/2023 20:11,03-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c881d948-48d4-498e-b283-c80cd1bed062,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:55,03/08/2023 21:56,03-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
79d79d8f-c66e-4f11-86c2-7c6710f7447c,Email,Order Related,Installation/demo,,ec96e1fd-d27a-493f-b678-0ad697bdacc9,21/07/2023 11:09,31/07/2023 15:13,03/08/2023 16:48,03-Aug-23,GREATER NOIDA,Home Appliences,31990,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
c8c5c811-ddbc-44ee-913f-7d470cdc1c0b,Outcall,Order Related,Order status enquiry,Nothing ,,,03/08/2023 08:43,03/08/2023 08:53,03-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f427403a-8d23-4f68-a150-209faa0d4258,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:36,03/08/2023 14:36,03-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
e5fe74fc-a643-4ff2-b8c1-060d5755aa6c,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 08:05,03/08/2023 08:14,03-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
f59e6c25-278b-4e6e-8c27-99527d14c6f7,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:31,03/08/2023 09:50,03-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
98da8a44-bdb5-4169-bbaf-6f8d5de52d7d,Inbound,Order Related,Order status enquiry,Please provide customer care complain desk,,,03/08/2023 20:10,03/08/2023 20:19,03-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
74fcd0f2-577d-46b5-8287-8f01ee16e12a,Outcall,Product Queries,Product Specific Information,Very nice behaviour customer service representative thank you Shopzilla please my feedback check and please solve my concern and please add more supercoin deal 1 rs for example   headphones   speaker   watch puma shoes veirdo oversized tshirt etc maximum products add supercoin deal 1rs 49rs 99rs deal please add product because my supercoin expired maximum future soon please Shopzilla and Shopzilla team focused my concern thank you both of you ,,,03/08/2023 23:32,03/08/2023 23:34,03-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
59e33078-efa6-4fe4-bb94-d7a398f06dde,Inbound,Order Related,Delayed,,52b3d693-1582-481a-bf22-8b9ac4d4d82d,25/07/2023 18:59,02/08/2023 17:30,03/08/2023 08:44,03-Aug-23,ALIGARH,LifeStyle,346,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
87011197-73fe-4eff-99ed-d346049a7d8d,Inbound,Shopzilla Related,General Enquiry,,,,02/08/2023 23:57,03/08/2023 00:32,03-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
9c634a97-2942-4b37-9d14-f034d221dbd5,Inbound,Payments related,Payment related Queries,,,,03/08/2023 19:00,03/08/2023 19:08,03-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
1bf16c2b-4280-43a8-b901-c6526dbe053b,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 20:31,03/08/2023 20:35,03-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,4
a8516c58-b630-4153-a9db-3c0d8435226e,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 18:01,03/08/2023 18:03,03-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,1
eb064ec3-17aa-4219-a62e-38e061b981d4,Inbound,Order Related,Delayed,,,,03/08/2023 06:55,03/08/2023 06:57,03-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
319605a0-388d-4aab-9a2d-43af957a1405,Inbound,Returns,Product related Issues,,,,03/08/2023 16:08,03/08/2023 16:12,03-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8568b4d3-d810-41d8-a340-066914000ff4,Inbound,Returns,Fraudulent User,,,,03/08/2023 17:06,03/08/2023 17:09,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
2bfc914a-93b4-4851-80e3-4d74fe1d1830,Outcall,Returns,Return request,,,,03/08/2023 10:35,03/08/2023 10:38,03-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
9329d589-0a12-40d2-a821-881da1ed859e,Inbound,Returns,Return request,"Aap sellers   bolo k sahi product send karen, picture mai kuch aur tha and send kuj aur kar diya. Not match even one thing match with picturethx",,,03/08/2023 15:41,03/08/2023 15:51,03-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5dd80323-cd6e-47da-944b-329b50f11136,Outcall,Product Queries,Product Specific Information,Everything is good..,,,03/08/2023 09:45,03/08/2023 10:04,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
d040b2e0-a9e3-4a7b-9416-458c4bcf1227,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 13:07,03/08/2023 13:10,03-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
8aba2654-fb66-4fbb-aaf3-c497621338f5,Outcall,Returns,Fraudulent User,,,,03/08/2023 13:23,03/08/2023 13:24,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
6b1ad0e7-407b-48c0-ba8a-1dafeee9adb5,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 17:03,03/08/2023 17:05,03-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,2
8555bea7-b36f-4a3e-ad25-eaa22e22bd2a,Outcall,Order Related,Seller Cancelled Order,,,,03/08/2023 18:39,03/08/2023 18:45,03-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
49233ad2-9107-4486-89ae-1131709c986b,Inbound,Returns,Reverse Pickup Enquiry,Good ?? work ,,,03/08/2023 00:03,03/08/2023 01:00,03-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
c341efb4-2d06-4e84-a57f-129ea6344a11,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:48,03/08/2023 12:52,03-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
f8c8c8c0-4b81-4652-b02a-d05cd0a4bdd4,Outcall,Shopzilla Related,General Enquiry,Nice ,,,03/08/2023 11:18,03/08/2023 11:21,03-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9f713f09-4a5e-4fbe-ba2c-bd7962620244,Outcall,Order Related,Order status enquiry,,,,03/08/2023 18:33,03/08/2023 18:39,03-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
8f5a1c70-4aa7-4471-adef-990f155380e2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:38,03/08/2023 16:39,03-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
5ac24a28-e7dc-40c8-84bf-685592516771,Inbound,Returns,Reverse Pickup Enquiry,Problem solving to lates...,d4ea778b-eb16-46d6-9d70-88ee92b0799d,08/07/2023 18:22,03/08/2023 11:36,03/08/2023 11:37,03-Aug-23,BARASAT,Books & General merchandise,4099,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,4
581d108c-fde1-4ce6-8968-9990d7171785,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:12,03/08/2023 16:14,03-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
93259676-89df-465b-b444-dd2086690960,Inbound,Returns,Reverse Pickup Enquiry,return policy poor but agent good,4382dffb-e992-4500-8181-db94f823eda0,22/07/2023 12:44,03/08/2023 18:22,03/08/2023 18:27,03-Aug-23,DEHRADUN,Electronics,1199,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
daf9e53e-7071-4e92-b9f4-c805be7c1d1f,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,03/08/2023 00:09,03/08/2023 00:15,03-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
5fc51cc5-83a3-49eb-85d2-e8eb77c9ec32,Inbound,Returns,Return request,,,,03/08/2023 10:49,03/08/2023 10:55,03-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
08263296-917c-4aa0-8f63-cfe041a59554,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 10:47,03/08/2023 11:01,03-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
9c2688a3-fcb9-488e-88e3-e817cb3545cf,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:51,03/08/2023 17:53,03-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
2aacade8-e41e-4d9a-8b41-0b6881c388be,Outcall,Returns,Return request,Representative is talked with me in we'll manner. Keep it up.,,,03/08/2023 17:34,03/08/2023 19:51,03-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
ad3b307c-ccde-4255-bfee-cf63c3dc8f55,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 12:57,03/08/2023 14:35,03-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
0e2156da-7cca-47cf-97dc-4cf513abb01a,Outcall,Order Related,Delayed,,285e3806-268d-4f11-8e59-4db0797806c2,26/07/2023 19:22,03/08/2023 08:35,03/08/2023 08:49,03-Aug-23,THANE,Books & General merchandise,3286,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
55a1465f-72e6-465b-8b3c-06700b931254,Inbound,Order Related,Unable to track,,,,03/08/2023 10:03,03/08/2023 10:06,03-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
8c046b02-cc05-403e-a7ad-069d58b4540c,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is a frod company ,c73c0561-2110-496e-b955-ffabaa62720c,02/07/2023 14:51,01/08/2023 18:58,03/08/2023 15:42,03-Aug-23,BARAN,Electronics,999,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
920f0919-bfd7-4244-99ea-ae021de0ea07,Outcall,Order Related,Order status enquiry,,,,03/08/2023 08:09,03/08/2023 23:03,03-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
31a067b3-4576-468b-b481-7630dd0d8e6f,Outcall,Order Related,Delayed,,,,03/08/2023 08:48,03/08/2023 10:27,03-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0bf85078-bf8a-43b7-86ae-b2c9b500dba5,Outcall,Returns,Fraudulent User,,,,03/08/2023 10:32,03/08/2023 10:39,03-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
db07e33b-ebc0-4b26-a7d6-776051a7494e,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,03/08/2023 15:24,03/08/2023 15:26,03-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
e9780ef1-a10e-4632-ab68-7bb4d9259677,Inbound,Payments related,Wallet related,"Still my issue is not resolved, please do it ASAP.",,,03/08/2023 10:09,03/08/2023 10:16,03-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,1
c047803d-bd3f-4a24-8f4d-2d6abe182b6f,Inbound,Returns,Technician Visit,": Unresolved Issue and Formal NoticeDear Sir/Madam, I am writing to bring to your attention the ongoing issue I have been facing with my recent purchase from Shopzilla. My order was placed on 15th of July, and since then, I have been diligently trying to connect with your customer service team every 3rd day in an attempt to resolve the matter, but to no avail.The timeline provided by the service team for resolution is not acceptable to me, and it has caused undue inconvenience and distress. I have already submitted the DOA certificate from an authorized   service station, along with a photo after packing the faulty laptop, on 31st August. The customer service team assured me that I would receive an update within 24 to 48 hours. However, to my disappointment, there has been no response or progress in resolving my issue since then.I demand a new replacement laptop to be delivered to me within the next 24 to 48 hours. In the event that your company is unable to adhere to this reasonable timeline, I request that you promptly inform me of the same. If my issue remains unaddressed and unattended, I have no choice but to resort to legal action by submitting a complaint to the consumer court.",672bc0e2-1eb6-4b47-a22e-8810e9dde8b0,15/07/2023 19:19,03/08/2023 20:26,03/08/2023 21:25,03-Aug-23,FARIDABAD,Electronics,55990,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
8014169b-ea21-446f-85d4-1a53e167e65e,Outcall,Returns,Missing,,,,03/08/2023 18:38,03/08/2023 18:40,03-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
157cea04-005e-41a6-af1e-f9f68ee9ba36,Inbound,Returns,Reverse Pickup Enquiry,Give more options no return policy and when you send damage or wrong or quality issues products,,,03/08/2023 19:18,03/08/2023 19:26,03-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,4
b2588424-8725-46fc-8733-05b61003361c,Inbound,Returns,Missing,,,,03/08/2023 15:15,03/08/2023 15:16,03-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
7514e87f-9b87-4ea8-a8a0-67632d1b93f8,Inbound,Order Related,Order status enquiry,,,,03/08/2023 20:42,03/08/2023 20:55,03-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
b039192f-b734-49db-a7c0-ee0b81e1985e,Inbound,Feedback,UnProfessional Behaviour,"Customer care support do not want to solve issue, they always convey the same thing which customer can see in app. No action are taken and case is closed without any solution and that too unilateraly.",6fce8bd2-bcc8-4ad4-bee6-e56dea49a2f5,08/07/2023 06:26,02/08/2023 10:25,03/08/2023 07:48,03-Aug-23,ROURKELA,Furniture,9999,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
bdab8b03-a534-4512-b858-eb1f10fa5b84,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:13,03/08/2023 08:17,03-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
1a8eb8f9-2ae8-495e-a445-75f6f1482794,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 15:37,03/08/2023 15:40,03-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
045b0136-655f-4a7b-9468-a95427a90fc8,Inbound,Returns,Return request,,,,03/08/2023 16:42,03/08/2023 19:20,03-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
32685fe6-6741-4b89-a681-73110c47e46c,Outcall,Returns,Product related Issues,,,,03/08/2023 22:33,03/08/2023 22:35,03-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,4
144df3cb-8b71-45b9-be30-d09efcc6edcb,Inbound,Feedback,UnProfessional Behaviour,Poor,7c471c40-fab6-4bcc-84f4-eaa5091e1efd,26/07/2023 23:29,03/08/2023 14:46,03/08/2023 14:47,03-Aug-23,RANCHI,Books & General merchandise,236,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,2
a607617a-079f-40f3-a2e1-b29a9e1ebc81,Inbound,Returns,Fraudulent User,Please return this product ,,,03/08/2023 06:36,03/08/2023 19:43,03-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,1
3631ed5e-f1f8-48e1-93f2-2f3f0c19c172,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:02,03/08/2023 12:48,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
f843dac5-ee70-4e62-af01-deaa5d518eea,Inbound,Order Related,Delayed,,,,03/08/2023 13:56,03/08/2023 17:58,03-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b69c21c9-ab2f-4c26-af0e-20dd9daee35d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:13,03/08/2023 17:14,03-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
9b66f2af-3a35-4e89-ad85-421ad11fda58,Inbound,Order Related,Delayed,,,,03/08/2023 10:22,03/08/2023 10:34,03-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
fd58fdf6-c6af-459f-8413-1c010d79f109,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:52,03/08/2023 17:54,03-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f11b878a-c0f8-4627-8d82-0077cd513cb9,Inbound,Order Related,Installation/demo,,551c41f4-2207-45dc-924f-5a9955e07f59,13/07/2023 14:55,02/08/2023 22:12,03/08/2023 12:07,03-Aug-23,AHMEDABAD,Home Appliences,34490,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
3f8fdcb3-0f1d-499d-b624-256a5fe6e496,Email,Order Related,Delayed,,c4ae33b1-e911-4b20-adfc-a099cf7b5703,25/07/2023 16:03,03/08/2023 13:27,03/08/2023 15:26,03-Aug-23,PUNE,Furniture,11499,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
66558df8-368e-4063-9bfc-0962ef487e7b,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:42,03/08/2023 09:51,03-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
159e0cc5-e24c-4c34-89a5-7000f3055785,Outcall,Product Queries,Product Specific Information,Had a discussion on a call received for a transaction of 26k which your team has confirmed is not on the site so expect the call to be spam,,,03/08/2023 12:24,03/08/2023 12:27,03-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
49adfb59-544f-4a88-b7af-b51703233c0c,Inbound,Payments related,Online Payment Issues,Good support ,,,03/08/2023 18:32,03/08/2023 18:38,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
950a7154-13d6-4f71-afbf-4944270d5725,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:20,03/08/2023 20:22,03-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
0fe31568-428d-4c86-afcc-659a70cdcd95,Inbound,Returns,Missing,,,,03/08/2023 08:30,03/08/2023 17:40,03-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
644dd495-c0a9-49fd-9fbf-4c887b3928fc,Inbound,Returns,Fraudulent User,,,,03/08/2023 17:07,03/08/2023 17:20,03-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
fc494237-fa41-4193-9738-9fa8766fc7d3,Inbound,Order Related,Invoice request,,,,03/08/2023 11:50,03/08/2023 12:00,03-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
bba35212-300e-4c3b-92c0-7f8030aceb67,Inbound,Cancellation,Not Needed,Good going..keep it up...only ensure right product and orignal product reach to cuatomer,,,03/08/2023 15:02,03/08/2023 15:11,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
137d9d97-ec95-4933-a989-78ab34510327,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:23,03/08/2023 20:28,03-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
9f652e34-6622-453f-9ac6-df140fb89521,Inbound,Refund Related,Refund Enquiry,,b89fb2dc-586c-4722-bf76-b01e4ccf16f1,25/07/2023 14:16,03/08/2023 00:51,03/08/2023 00:57,03-Aug-23,ALWAR,Electronics,666,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
07186d14-134f-4eb8-aabf-c0dc2be5f3c5,Inbound,Order Related,Order status enquiry,,,,03/08/2023 10:10,03/08/2023 10:12,03-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
d3789ee1-7e94-4e74-8626-713b5804e2f6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:48,03/08/2023 18:31,03-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
dfc8def6-0b2a-4388-bc61-d9d061df7e1f,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 19:54,03/08/2023 20:01,03-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
a31a4728-2d09-4572-99c8-3a252363dd48,Inbound,Payments related,Card/EMI,?? happy,,,03/08/2023 12:11,03/08/2023 16:55,03-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
d3625fd5-2c83-445b-a9b0-4548551edc3a,Inbound,Returns,Reverse Pickup Enquiry,Very good performance ,,,03/08/2023 07:48,03/08/2023 07:50,03-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
0ae57294-f654-4d49-9f2a-b696a92e3dcf,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,03/08/2023 13:34,03/08/2023 13:35,03-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
1ccf8624-fd5c-4c11-a693-cd9aa1b977eb,Inbound,Returns,Return request,Customer care service boy behaviour very good.very Nice ??????????,,,03/08/2023 17:37,03/08/2023 20:43,03-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
158e5e0a-a8d9-4446-a6ae-a1efdc0d225f,Outcall,Order Related,Seller Cancelled Order,,,,03/08/2023 09:47,03/08/2023 09:58,03-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
d1c4dc8f-f9c3-4ba4-9a27-7e95437d5052,Outcall,Order Related,Installation/demo,,,,03/08/2023 14:55,03/08/2023 14:58,03-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
bf1e0aa1-4ba6-4784-afbc-363656d2aacd,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 17:59,03/08/2023 18:02,03-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
aa6ccb00-06b7-49b2-91e9-b23bd4ccf18f,Inbound,Order Related,Order status enquiry,,8831a0e8-7143-4355-831a-46d5abf29402,28/07/2023 10:37,03/08/2023 10:44,03/08/2023 16:19,03-Aug-23,DARBHANGA,Mobile,15499,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
ea6f5e7b-1a67-471c-a271-fdf4801193df,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 14:58,03/08/2023 15:06,03-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
5a978147-d0a7-4700-875f-fa7ad5681588,Inbound,Refund Related,Refund Enquiry,"I am following up for the refund since a week, not received it yet. Please process it asap",,,03/08/2023 15:15,03/08/2023 15:48,03-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
380d0990-7ef9-4529-b38e-6240fd97cef9,Outcall,Feedback,UnProfessional Behaviour,Best ,9569deb8-fd74-4418-96ff-e904af7122ca,16/07/2023 13:57,03/08/2023 18:01,03/08/2023 18:02,03-Aug-23,UJJAIN,LifeStyle,475,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
aebea167-ae89-4b4e-9f26-089346533e2c,Outcall,Returns,Fraudulent User,,,,02/08/2023 22:41,03/08/2023 03:15,03-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
51d9abe1-4d33-43a4-974d-8008296119f9,Inbound,Returns,Fraudulent User,,,,03/08/2023 09:14,03/08/2023 12:12,03-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a84f56b5-59c0-4a33-bf22-460048590983,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:27,03/08/2023 10:34,03-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
a2e22cd8-d5f9-4719-a35a-adad5bbb4c71,Email,Returns,Return request,,99615d08-258a-4790-9ac3-035de861ad5b,02/07/2023 11:27,03/08/2023 18:58,03/08/2023 19:06,03-Aug-23,BHIWANI,Home,854,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
4d796601-0626-4dc3-a7c5-258af9e75bad,Email,Order Related,Delayed,,,,03/08/2023 16:45,03/08/2023 16:46,03-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,2
7c4b3cd8-307a-4cad-8f94-1d35fe6da637,Inbound,Offers & Cashback,Other Cashback,,,,03/08/2023 17:50,03/08/2023 17:50,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a46d78ec-6395-47c9-b344-08163ae80948,Inbound,Cancellation,Not Needed,,,,03/08/2023 00:14,03/08/2023 00:16,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
db9596b2-fdfd-4c51-befd-cdbbd292da1f,Outcall,Returns,Return request,????,,,03/08/2023 00:28,03/08/2023 00:48,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
d37c3982-d014-4f3f-ac15-d29a63591785,Inbound,Shopzilla Related,General Enquiry,Coustomer support is awesome ,,,03/08/2023 14:53,03/08/2023 14:57,03-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
316540ad-5c57-4ab3-b215-5bedfc9853f5,Outcall,Order Related,Invoice request,,,,03/08/2023 14:40,03/08/2023 14:46,03-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
9f47c892-8d1d-427f-aff9-c1d4e1a72132,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:47,03/08/2023 22:51,03-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
cd0771c5-6c78-413a-a1b2-9bbeebec6860,Outcall,Order Related,Installation/demo,,,,03/08/2023 10:21,03/08/2023 10:26,03-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
62bc8708-ec47-420e-b278-961a5d99e5c3,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 20:58,03/08/2023 21:00,03-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
abc2dcd5-2a5e-4a1d-af36-3c84a147c46f,Inbound,Returns,Wrong,,91547f2f-2550-43b6-9270-bb195a2724d7,21/07/2023 14:44,03/08/2023 18:45,03/08/2023 19:14,03-Aug-23,FAIZABAD,LifeStyle,349,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
d3154a07-598e-48ab-aa4c-308ad2510dbc,Email,Returns,Technician Visit,Bed feed back ,4f22a353-69ae-4066-80cf-30193910b3ef,24/07/2023 22:23,03/08/2023 16:42,03/08/2023 20:00,03-Aug-23,FARRUKHABAD,Electronics,2149,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
38a2554c-d6fc-4218-8379-7b194c777cae,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,03/08/2023 09:57,03/08/2023 10:10,03-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,3
6ad2213a-b537-4ff0-a87e-4b8edb43a492,Inbound,Returns,Return request,Thanks,,,03/08/2023 11:48,03/08/2023 13:16,03-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
5fdcf39d-4f06-4d29-8cb9-5f1246fe4a70,Inbound,Order Related,Order status enquiry,Ok,,,03/08/2023 12:15,03/08/2023 12:16,03-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,4
7c8b3e5a-2a2c-4ddc-82a6-7cfff709764a,Inbound,Refund Related,Refund Related Issues,Every time help,,,03/08/2023 19:11,03/08/2023 19:12,03-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
4210043b-db5f-4d7f-b78a-e9ab7344ba98,Inbound,Order Related,Order status enquiry,,,,03/08/2023 10:22,03/08/2023 10:22,03-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
c6a77eda-a85d-4a43-bd95-b49b201d1d99,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 11:38,03/08/2023 11:39,03-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
38ec98df-242a-42c0-a5b4-13bf84d5facd,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:23,03/08/2023 19:36,03-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
d0ca6b16-6424-4031-9f85-534942f3eca7,Inbound,Product Queries,Product Specific Information,,,,02/08/2023 22:16,03/08/2023 01:36,03-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,4
ed807948-cd47-4cc6-b1bb-24b572e9f072,Inbound,Refund Related,Refund Enquiry,???? ????? ,,,03/08/2023 05:28,03/08/2023 05:30,03-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
c269a5fd-78cb-4743-a3ca-623c16374403,Inbound,Product Queries,Product Specific Information,"Sir, I was opening my new seller account, then I used   inside it.  The spelling is wrong please try to correct it and I have mailed many times but no response is coming from your Shopzilla side nor call is coming I am not at all satisfied with the service of Shopzilla",,,03/08/2023 13:54,03/08/2023 14:05,03-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
8444d288-f23a-4e32-b11f-f9b614b44575,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:19,03/08/2023 23:44,03-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
bbeb57a9-d460-4aae-975e-977a5fa8cf4f,Email,Order Related,Installation/demo,none,4ddb2932-8ef3-49f6-a243-f817c9c5a61c,23/03/2023 22:36,03/08/2023 18:24,03/08/2023 18:25,03-Aug-23,JALORE,Electronics,2999,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
23724e18-99ad-472b-9f55-8eeb62d03bad,Outcall,Product Queries,Product Specific Information,,,,01/08/2023 17:16,03/08/2023 16:22,03-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
20cdb494-cc33-4291-bf76-9c33e5181494,Inbound,Returns,Fraudulent User,,,,03/08/2023 17:21,03/08/2023 17:32,03-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
511d6811-3ba2-4165-9926-953c8a0e2e0f,Inbound,Refund Related,Refund Related Issues,Solve ,,,03/08/2023 17:26,03/08/2023 17:28,03-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
b5b18e7b-2933-4753-951a-977ae845434c,Inbound,Order Related,Priority delivery,,,,03/08/2023 23:04,03/08/2023 23:31,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
f2816520-fa69-4dbb-9fee-96b47ea3fd47,Inbound,Order Related,Delayed,,500acd9d-ad6a-4835-aaf8-0a68c5e3b9a7,11/07/2023 12:50,03/08/2023 21:33,03/08/2023 21:48,03-Aug-23,KOLHAPUR,Electronics,1299,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
2e93c917-32f9-4aa0-955e-8bec38a63ba2,Outcall,Returns,Return request,,,,03/08/2023 17:45,03/08/2023 17:51,03-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
fcd3a6b6-8446-4bc8-a056-a7fff64c43ed,Outcall,Order Related,Installation/demo,Tq,,,03/08/2023 19:54,03/08/2023 19:58,03-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
f6050cfa-38e6-4b1c-b5ab-d2c18e3ff27d,Inbound,Others,Call disconnected,Good,12024b7c-4421-48cc-af04-f76dbd69c3c9,31/07/2023 16:09,31/07/2023 22:44,03/08/2023 11:52,03-Aug-23,JAJPUR ROAD,Mobile,32999,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
c288c8e9-ccb8-4857-8abd-6a801cb5d656,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:32,03/08/2023 20:18,03-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
198dc384-9a69-4f92-b76a-9dede07cd03c,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 11:55,03/08/2023 12:01,03-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,3
ffbcd87d-f237-4156-8da3-229c9534e14c,Outcall,Refund Related,Refund Related Issues,,f1489a9f-1eef-4d02-927a-d037c479c626,23/07/2023 00:36,03/08/2023 19:48,03/08/2023 20:30,03-Aug-23,MADANAPALLE,Electronics,999,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
36b67cfb-3dda-4eca-a0fe-75256bf99a94,Outcall,Returns,Reverse Pickup Enquiry,Excellent ,,,02/08/2023 16:56,03/08/2023 00:29,03-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
18aff9a0-2597-4856-9da5-bb3815d186f6,Inbound,Returns,Return request,,,,02/08/2023 23:12,03/08/2023 00:09,03-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
3e84d14e-6858-4e98-bf54-f2f0aafc326d,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 09:31,03/08/2023 09:33,03-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
a7ba1aca-116f-4253-bac6-7ed4637e5712,Inbound,Shopzilla Related,Shopzila Premium Related,,,,03/08/2023 11:17,03/08/2023 11:29,03-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b51441db-ea34-4710-987d-ed986ccdf9a7,Inbound,Order Related,Delayed,,aeeeff37-28c5-4df1-bbf8-24257e3e1a31,25/07/2023 21:32,03/08/2023 11:36,03/08/2023 11:40,03-Aug-23,KANPUR,Home Appliences,2399,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0169a30d-4843-4db7-8c21-0d3cbb153d53,Inbound,Order Related,Order status enquiry,Worst experience from Shopzilla,e6a0457b-4bde-4031-83dd-b78a3b863491,23/07/2023 19:13,03/08/2023 18:16,03/08/2023 20:29,03-Aug-23,MUMBAI,Mobile,32999,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
10d01ce7-14bc-4eeb-afb0-269919be375f,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 13:07,03/08/2023 13:11,03-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,4
ce0f8f52-9f0b-4539-9331-6b552b8309ca,Inbound,Returns,Return request,,,,03/08/2023 20:13,03/08/2023 20:18,03-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
be088298-9fd4-46ef-b3bc-ec1cf11d8e3e,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 21:53,03/08/2023 00:58,03-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,3
48343a75-64b4-49eb-9d0d-82a6c7fa0c42,Outcall,Product Queries,Product Specific Information,Kajal is very polite and respectful. She understand customer's problem and help them in good manner. Thanks Kajal and Thanks Shopzilla for providing such a responsible person as a customer executive.,,,03/08/2023 08:43,03/08/2023 08:46,03-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
9178d0ef-4ccd-4c24-8a11-2402bca4b2c3,Outcall,Shopzilla Related,General Enquiry,Exxlent ,,,03/08/2023 12:26,03/08/2023 12:41,03-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
d8443f63-66e1-4372-aa2e-052c0642f508,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:15,03/08/2023 18:15,03-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
e961ef86-843d-468d-b81d-8399d997653b,Outcall,Cancellation,Return cancellation,Customer executive is very supportive.,,,03/08/2023 13:50,03/08/2023 14:02,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
71dbe058-d1b6-4cf9-ba78-96bc75070bb1,Outcall,Order Related,Customer Requested Modifications,Awesome service ,,,03/08/2023 19:17,03/08/2023 19:19,03-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
41d989d4-368d-426c-a152-5bf96c1e4c24,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 10:50,03/08/2023 10:52,03-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
5c068622-1b67-4805-93a5-10abe8c8cc70,Inbound,Returns,Missing,Govind ,,,03/08/2023 17:47,03/08/2023 17:55,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
5e54507a-76a3-4364-ad27-d8c3268ed0df,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 19:07,03/08/2023 19:11,03-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
a7d79575-2ab9-4485-8bc0-bca820e642f8,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:59,03/08/2023 20:02,03-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
a8e74999-25b0-4f67-a635-1c09ef5c5efc,Inbound,Returns,Fraudulent User,,,,03/08/2023 07:36,03/08/2023 07:45,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
f00007be-ace3-4fad-a3da-73ed969b04aa,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 20:03,03/08/2023 02:01,03-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
13d3053f-af17-4472-9592-ae7dc3ac277e,Inbound,Order Related,Order status enquiry,,,,03/08/2023 14:28,03/08/2023 14:30,03-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
65e9b082-d858-4e24-abce-21b2001bdd31,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:06,03/08/2023 20:27,03-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
85449926-d24a-4174-a5f0-fb64aacfd705,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:05,03/08/2023 18:00,03-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
67f605db-a9b0-462c-b4e4-04d0e66e6263,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 18:23,03/08/2023 18:27,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
436e28d4-7c6e-4c98-8f7e-806bd857b19a,Outcall,Order Related,Order status enquiry,,,,03/08/2023 09:50,03/08/2023 18:13,03-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8e9d264c-daa9-412a-961e-1b75da7d9669,Inbound,Returns,Return request,Thank you for support ?? ,,,03/08/2023 21:54,03/08/2023 23:18,03-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
78577166-13c3-4795-bd11-b5dc265c82ca,Inbound,Returns,Return request,Good job,,,03/08/2023 22:08,03/08/2023 22:13,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
326140e3-ca9b-416f-9abd-d868b3c2f789,Outcall,Returns,Missing,Very very good job ,,,03/08/2023 11:56,03/08/2023 12:16,03-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
cff72213-0305-4b3d-8c54-df96d6e9b4a3,Inbound,Order Related,Unable to track,,,,03/08/2023 17:19,03/08/2023 17:20,03-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
a70dfd57-a66e-452e-8ffc-ef8586f97363,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 21:09,03/08/2023 21:10,03-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
d86a54df-21ea-4203-a174-5b6409edbfb6,Outcall,Refund Related,Refund Enquiry,Be solution oriented ,,,03/08/2023 23:07,03/08/2023 23:10,03-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
922e8a2b-f68b-4f78-bc35-8c9e22e6f116,Inbound,Order Related,Delayed,"Worst service, which I feel about Shopzilla.",55105dee-b485-4d38-b3e6-23592fe29e30,26/07/2023 06:30,02/08/2023 20:28,03/08/2023 09:09,03-Aug-23,JAUNPUR,LifeStyle,234,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
bcb663e1-839a-43d3-ad98-a26cc6ac172f,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 17:00,03/08/2023 17:15,03-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
48d3ee1b-93c0-486b-ae22-ce197286221d,Inbound,Returns,Fraudulent User,,,,03/08/2023 18:47,03/08/2023 18:52,03-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
838fb2f8-3ca7-424c-a9aa-c335fd9108b4,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:21,03/08/2023 21:45,03-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,4
f60ffa4e-a9cd-49dc-bdec-7249899b821a,Inbound,Returns,Fraudulent User,Ok,,,03/08/2023 09:24,03/08/2023 09:28,03-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
bb46d487-0057-4ec6-ab40-7773a4b78c22,Inbound,Order Related,Seller Cancelled Order,Ok ,,,03/08/2023 07:51,03/08/2023 07:54,03-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
fac110c1-3de6-49a7-977d-eef45f7ffc59,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 18:10,03/08/2023 18:12,03-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
d635c3cf-c8fe-40c9-80ba-95898ca4370a,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 12:52,03/08/2023 21:21,03-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
5fea4eec-3fe5-4828-b0b5-b830d9462a71,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 12:49,03/08/2023 14:25,03-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
003c3377-8a2e-4368-9c4a-6dab4c85c342,Inbound,Returns,Return request,,,,03/08/2023 15:57,03/08/2023 16:01,03-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
e53cf9bf-ca45-4d1e-ac6c-73a762e459d1,Inbound,Product Queries,Product Specific Information,nothing ,,,03/08/2023 19:14,03/08/2023 22:37,03-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
52bdf57c-4e2e-46cc-b887-3f5096828286,Outcall,Returns,Return request,Very nice ,,,03/08/2023 21:51,03/08/2023 21:54,03-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
edd51740-2c32-44ea-9bc2-18b8429af754,Inbound,Product Queries,Product Specific Information,Customer executive voice is not clear and audible.He said me to wait for 24hrs to get clarification about my order which is in pending state. 24hrs is long time to wait for just get clarification about my order. Also the payment which stuck with the given order.,,,03/08/2023 10:11,03/08/2023 10:15,03-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,3
8c97c3fa-1abb-45dc-9ac3-630181102e27,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:14,03/08/2023 10:16,03-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
a2b3d5ae-a2c0-4e2e-b5c2-1161acd88a87,Email,Refund Related,Refund Enquiry,,,,03/08/2023 10:25,03/08/2023 10:26,03-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
d5ed971b-528b-42fc-9970-7c42ffbf5177,Outcall,Returns,Return request,,,,03/08/2023 12:14,03/08/2023 12:15,03-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eda120a8-67a6-4866-87f7-44cb1fccb51e,Inbound,Returns,Wrong,I love Shopzilla and i have trust for the platform.I need my refund so please return.,,,03/08/2023 13:09,03/08/2023 14:35,03-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
0417cd32-21ec-4b47-b81a-56c2a63cac37,Email,Returns,Reverse Pickup Enquiry,This is first time I requested return and it is a hassle to return a product. Delivery boy said the damaged package can only be returned through app request and customer team is asking to upload image of a product from different angle. Why don't you believe your customers? No one is going to tell a lie for a small thing,,,03/08/2023 20:29,03/08/2023 20:33,03-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,1
f5a1a6b6-1185-480e-a112-759adba994d2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:26,03/08/2023 19:28,03-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
dea3e8e4-d2b7-4699-848d-277a36ea8669,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 11:49,03/08/2023 11:55,03-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
c71ae920-4ebc-4c4c-a2ac-c213bd153471,Inbound,Returns,Reverse Pickup Enquiry,Customer care supporting very good,,,03/08/2023 16:04,03/08/2023 16:07,03-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,4
b858acc2-eeb8-441c-a0e7-c59b1c9c00f8,Inbound,Returns,Return request,,,,03/08/2023 18:14,03/08/2023 18:18,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
9b157639-486a-43ac-a584-7de7f5b8a7e8,Inbound,Order Related,Delayed,,2392fae8-ee0d-4d6a-aac8-0c5d890d9a1f,30/07/2023 19:46,03/08/2023 12:36,03/08/2023 12:37,03-Aug-23,HARIDWAR,Mobile,69999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
cfb61739-4e1b-4d7f-a992-9abfb8a88ba5,Inbound,Returns,Return request,,,,03/08/2023 20:12,03/08/2023 20:49,03-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
d62d1cad-b1a5-4e77-8d72-41c4e81f2cd2,Inbound,Returns,Return request,,,,02/08/2023 12:53,03/08/2023 08:38,03-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
85850e50-fd2b-41f2-9c3d-51495b7ed71b,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:16,03/08/2023 12:19,03-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,4
d857986c-a077-4a51-b28a-973b5d334b25,Inbound,Order Related,Order status enquiry,,,,03/08/2023 12:28,03/08/2023 12:39,03-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
80ffb9cd-1bff-4671-9b91-abc174b38409,Email,Order Related,Delayed,No thanks ,c90e50df-18b7-4d60-bd74-4eef79a24067,27/07/2023 15:47,03/08/2023 00:21,03/08/2023 00:22,03-Aug-23,SOLAN,LifeStyle,592,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
58a32451-84e2-4c52-abcd-e232e92d3f42,Inbound,Returns,Reverse Pickup Enquiry,Thnkk uuu,,,02/08/2023 18:11,03/08/2023 20:41,03-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
bec3f464-b065-4ba2-b1b6-9c3a67c03dcd,Inbound,Cancellation,Not Needed,,,,03/08/2023 11:19,03/08/2023 19:08,03-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
34f1964a-2868-4f44-8f4d-2e89b6245c7b,Inbound,Returns,Wrong,Very good person to attend my call,,,03/08/2023 15:19,03/08/2023 15:50,03-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
a7c66256-5a8c-4d6e-a860-61fe1e1f20bc,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:42,03/08/2023 15:44,03-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
7541e57b-0c2e-4657-8d75-da260eb7ecc4,Inbound,Returns,Fraudulent User,very very good,,,03/08/2023 11:36,03/08/2023 11:48,03-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
0fb0813b-bfc6-4c75-b7c0-7192273c4fc8,Inbound,Refund Related,Refund Related Issues,.,,,03/08/2023 14:55,03/08/2023 15:37,03-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
76d9c212-36b1-469e-a14e-be47a8b5c74b,Inbound,Refund Related,Refund Enquiry,Better experience,,,03/08/2023 09:48,03/08/2023 09:55,03-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
df7a9905-41f0-4c54-99b4-6bd3d676d434,Inbound,Returns,Fraudulent User,,,,03/08/2023 11:05,03/08/2023 11:34,03-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
eba8bf63-ea34-4015-be2f-d1a22fad696c,Inbound,Returns,Service Centres Related,,,,03/08/2023 17:47,03/08/2023 19:08,03-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
18528953-fa46-46f1-a3f7-7a8f13dd2ccf,Inbound,Returns,Fraudulent User,,,,03/08/2023 18:43,03/08/2023 18:47,03-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
e507f187-fb29-4fd5-bef5-c92933138e28,Email,Payments related,Online Payment Issues,,,,03/08/2023 09:27,03/08/2023 12:26,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
172c1237-852a-4f29-b6eb-efb6ec23eb16,Outcall,Returns,Return request,,,,03/08/2023 06:03,03/08/2023 06:08,03-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
f651a9e4-85e0-4cbe-abfb-535a309b434a,Inbound,Offers & Cashback,Other Cashback,,,,03/08/2023 10:54,03/08/2023 11:07,03-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,4
be96318a-4d93-4a84-891d-6ff1991a0b35,Outcall,Order Related,Delayed,,,,03/08/2023 20:59,03/08/2023 21:14,03-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,1
c019a758-278c-4d38-ab36-296a8873f39c,Inbound,Returns,Reverse Pickup Enquiry,This is the 4th time when the delivery denied me to pick up the return and give me excuses that his senior staff denied him to pick up ... Before this time delivery denied to pick up and rescheduled it for tomorrow and automatically cancelled from his end ... Now this time also he denied me to pick up and make a false statement that it is rescheduled... Now this time also thia pick up will be rejected automatically from logistics end... Is this the service that Shopzilla give to their customers?Now I have to report a complaint against the company in consumer forum... ,,,03/08/2023 12:20,03/08/2023 22:11,03-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
ad705443-669d-43f9-aab8-77fdcbba28c8,Inbound,Returns,Return request,My return had been cancelled automatically...very sad...I am a regular customer for Shopzilla for around many years....but now I have to choose another online shopping site,d2c690d6-3418-437f-a91a-aac9654052b9,28/07/2023 22:28,30/07/2023 13:49,03/08/2023 07:17,03-Aug-23,GUWAHATI,Books & General merchandise,261,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
9a5c1c11-2afa-4d41-bf50-8ee3eebd8537,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:34,03/08/2023 10:34,03-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
1a5c698d-12e8-4482-b00f-336c9d7b0856,Inbound,Returns,Wrong,,cc8437e2-1061-4ed5-98a0-c80a82d88767,24/07/2023 15:34,03/08/2023 11:40,03/08/2023 12:11,03-Aug-23,DHULE,Books & General merchandise,1798,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
4197515c-029c-4748-bc03-9166e1260341,Inbound,Product Queries,Product Specific Information,,,,02/08/2023 21:23,03/08/2023 07:15,03-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
ac9d374e-4d0c-472b-8660-9a39ed9b9e9a,Outcall,Order Related,Order status enquiry,,,,03/08/2023 11:45,03/08/2023 11:46,03-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
7ffd9194-05ba-4f04-941b-0c8481ea9407,Inbound,Cancellation,Not Needed,,,,03/08/2023 22:01,03/08/2023 22:08,03-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
1a5b170d-2b6d-4164-b547-369a0ecfc82e,Outcall,Returns,Damaged,Damaged prodact ,,,03/08/2023 19:03,03/08/2023 19:10,03-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
b53d2493-a29c-4f95-b39b-e48ada7abfee,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,02/08/2023 19:15,03/08/2023 19:11,03-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
75c01dbc-fea3-44a7-abe4-958b9047ad50,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:03,03/08/2023 22:05,03-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
514c41d4-1465-4733-b74a-e3684b4ef7ec,Inbound,Shopzilla Related,Signup Issues,,,,03/08/2023 18:35,03/08/2023 19:26,03-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
7246c875-bcdf-42bb-ba17-c8201654a703,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:07,03/08/2023 22:08,03-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
d782be77-53d5-4a77-bca4-ce2710ad16e8,Inbound,Returns,Fraudulent User,,cc1e50b9-37fe-4eaa-8766-045b8eda79f1,22/07/2023 14:45,03/08/2023 16:23,03/08/2023 16:24,03-Aug-23,PUNE,LifeStyle,796,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
91d46582-0367-49b9-9e3c-26b083e60912,Inbound,Order Related,Installation/demo,,,,03/08/2023 18:16,03/08/2023 19:02,03-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
548e989a-bfa9-4c8f-b8d4-ae8a276717c1,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:21,03/08/2023 19:23,03-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
5f8e5efc-8205-4c42-bafe-3b1abccd2695,Inbound,Returns,Reverse Pickup Enquiry,,77c94007-fd90-4f87-ae3b-4be8e8bfea34,18/07/2023 13:32,03/08/2023 09:14,03/08/2023 09:49,03-Aug-23,TARAPUR,Home,449,,Jessica Jones,William Park,John Smith,31-60,Morning,5
83e6cc8a-d42c-4339-92b4-9dae2d47371d,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 23:07,03/08/2023 23:08,03-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
3940f56b-b402-43dd-9bc3-2b6989a61f85,Outcall,Returns,Fraudulent User,,,,03/08/2023 18:13,03/08/2023 18:15,03-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
81105e8e-ad2b-4001-826d-9ae440380693,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 07:00,03/08/2023 07:17,03-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
2fadae93-be19-44ad-9885-22c28167e469,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 10:12,03/08/2023 10:21,03-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
a37c7c84-9b3d-4131-b820-a43f94afa170,Inbound,Refund Related,Refund Related Issues,"Please watch delivery executives carefully, not to do this type of issue with any of your customer.",,,03/08/2023 10:11,03/08/2023 10:17,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
3fa22a20-51d2-4973-862b-29b49dac86ce,Outcall,Order Related,Order status enquiry,,,,03/08/2023 12:16,03/08/2023 12:17,03-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
8b6c9199-6808-4011-8e0e-efafccf7faa7,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:09,03/08/2023 19:10,03-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
916062c8-bfdd-4bb1-ae1c-875b90fd795c,Inbound,Returns,Return request,Check twice before delivery,,,03/08/2023 23:24,03/08/2023 23:25,03-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
adc3eb4b-986c-4ae8-99c9-b61a2165c375,Inbound,Order Related,Invoice request,Asked smart card warranty invoice and provided product invoice ,,,03/08/2023 14:20,03/08/2023 14:31,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,1
e35a0869-2279-4726-bb08-6e1f6e178104,Inbound,Order Related,Order status enquiry,Good,,,03/08/2023 18:26,03/08/2023 18:28,03-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
341717d3-a847-49c8-a7aa-60cf079bdce4,Inbound,Returns,Fraudulent User,,,,03/08/2023 22:44,03/08/2023 22:47,03-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
ef771718-026d-4e35-84cf-94dd43aab758,Inbound,Order Related,Order status enquiry,,db837345-bece-4cdb-8623-0c1f142fa757,10/07/2023 14:56,03/08/2023 09:48,03/08/2023 09:53,03-Aug-23,BHIWADI,LifeStyle,799,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
9d31f86d-13a0-46ca-9608-22ec38b53a04,Outcall,Returns,Fraudulent User,,,,03/08/2023 17:39,03/08/2023 17:40,03-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
652a2d75-522f-452d-85ff-5b6a2836bf38,Inbound,Order Related,Order status enquiry,He don't want to understand my issue. ,,,03/08/2023 17:51,03/08/2023 17:52,03-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
61091b31-b57c-4289-8ce2-a3b4e88875ae,Inbound,Returns,Wrong,,,,03/08/2023 19:26,03/08/2023 19:41,03-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
cd63d15b-eb4b-43fb-9b5c-87e44c4e9fdc,Inbound,Returns,Return request,,,,03/08/2023 22:31,03/08/2023 22:42,03-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,4
5149c817-cd43-42f1-bdba-48fa2472a848,Inbound,Product Queries,Product Specific Information,Very good Behaviour customer support ,,,03/08/2023 23:00,03/08/2023 23:02,03-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
97df20ec-f576-4301-bcd0-8b7a46229f32,Outcall,Returns,Return request,,,,02/08/2023 22:18,03/08/2023 10:17,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
e83d38c5-abc5-4bca-a5ba-f50bcfa9e311,Outcall,Offers & Cashback,Instant discount,"Make an option to share Screenshots, as today's world has  smartphone to show you proofs. ",,,03/08/2023 08:37,03/08/2023 08:38,03-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
072db99f-f8b7-4744-ac13-1f9a3ff05e9f,Inbound,Shopzilla Related,General Enquiry,Super Good ,,,03/08/2023 09:57,03/08/2023 10:00,03-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
7ec8beff-f123-4fca-958f-a7bf80dfe03b,Inbound,Order Related,Delayed,,,,03/08/2023 21:34,03/08/2023 21:55,03-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
bcab550b-e08f-4d94-bb3a-5a126f3880d7,Inbound,Order Related,Delayed,Good,81afe9ae-45a6-41c0-839f-e3eed5913b19,23/07/2023 02:56,03/08/2023 08:43,03/08/2023 08:43,03-Aug-23,HYDERABAD,LifeStyle,165,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
25076bdb-3af3-4f9c-8571-e49d2cf1138c,Inbound,Returns,Reverse Pickup Enquiry,Very very bad service .  Executive and customer Spport employees very indeciplane ,,,03/08/2023 02:38,03/08/2023 02:40,03-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
7c36287c-d517-40d5-aff9-6e0a67693705,Inbound,Refund Related,Refund Enquiry,Good support of customer careThanks,,,03/08/2023 18:14,03/08/2023 18:17,03-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
61500b63-fbcb-4af0-80d6-90322052f9b7,Outcall,Returns,Wrong,Communication skills is helpful ,,,03/08/2023 23:03,03/08/2023 23:05,03-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
45f70575-cbaa-4dd7-bae3-453bee4e4b6a,Inbound,Returns,Reverse Pickup Enquiry,Very bad... service.... always  ....waste time for costomer...** you Shopzilla..I will never shopping Shopzilla again ,2ab14886-2732-4c91-af61-038253fbbf96,02/07/2023 14:41,03/08/2023 11:38,03/08/2023 13:14,03-Aug-23,REWA,LifeStyle,350,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,1
87ed001b-2060-4b9a-9bea-0abf3306ee19,Outcall,Order Related,Delayed,,,,03/08/2023 08:45,03/08/2023 12:31,03-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
8f114f7e-72a7-48e8-aa86-235653f168ab,Inbound,Returns,Wrong,,,,03/08/2023 07:17,03/08/2023 07:24,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
832c7fac-17a9-4937-8e5e-04a7381c7c88,Outcall,Shopzilla Related,General Enquiry,No,,,03/08/2023 13:24,03/08/2023 20:29,03-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
d01807e4-783c-401d-96a2-e4c9378faedd,Email,Returns,Wrong,,,,03/08/2023 17:08,03/08/2023 17:09,03-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
cdb4148e-a06d-49b7-9b1a-5836d31d1445,Inbound,Returns,Reverse Pickup Enquiry,?? ?? ?????? ?? ??? ??????? ?? ?? ??????? ?? ??? ???? ????? ??? ?? ????? ???????? ????? ???? ???? ??,,,03/08/2023 18:00,03/08/2023 18:06,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
32893763-0512-4bf5-9f33-9138324e810c,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 23:00,03/08/2023 23:02,03-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
63e33274-3ade-4319-8b6b-31ad59997479,Inbound,Shopzilla Related,Signup Issues,,,,03/08/2023 23:29,03/08/2023 23:33,03-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
30c49d07-7328-4c01-80f7-90e3f36ded7b,Inbound,Order Related,Installation/demo,,,,03/08/2023 23:18,03/08/2023 23:28,03-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,3
5cad0ad5-42a7-4f17-abb6-e7154e405546,Inbound,Order Related,Delayed,,740a46d1-65a3-419f-bc03-b7b9c8b5b27d,19/07/2023 17:18,03/08/2023 20:33,03/08/2023 20:34,03-Aug-23,ANANTNAG,Electronics,1499,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,2
08dd84db-fe74-4a66-9a72-17db54731ddf,Outcall,Order Related,Installation/demo,everything is great ,,,03/08/2023 14:59,03/08/2023 15:00,03-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
81768491-cc7a-4cfb-9456-582b012f7772,Inbound,Returns,Reverse Pickup Enquiry,Good customer care experience ,,,03/08/2023 23:20,03/08/2023 23:23,03-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
ed861c9f-8f31-4dad-98e2-6b739137a69f,Inbound,Cancellation,Not Needed,,96e2c237-11bd-4eb4-ac1e-4ff34efb832f,25/07/2023 20:06,03/08/2023 14:24,03/08/2023 14:24,03-Aug-23,CHENNAI,LifeStyle,309,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
ad969c64-ed2e-4284-a75d-7dae57f91446,Inbound,Payments related,PayLater related,,,,02/08/2023 16:46,03/08/2023 11:49,03-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
800ff5b4-a78f-4fbb-bb5a-a78c127d98ae,Inbound,Order Related,Order status enquiry,Excellent customer care services ,,,03/08/2023 10:18,03/08/2023 10:19,03-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
68a63bbb-2723-42ec-acac-a6d953879177,Inbound,Order Related,Invoice request,,,,03/08/2023 17:33,03/08/2023 17:34,03-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
12eee502-b993-4a60-9cef-17e6cd8ea9cf,Inbound,Returns,Reverse Pickup Enquiry,Tnx,87f0e048-7777-45e0-8127-f8388fc5d968,27/07/2023 11:33,03/08/2023 18:38,03/08/2023 18:43,03-Aug-23,AHMEDABAD,Electronics,1999,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
7f9775e9-f438-4043-b56a-07c14f2cd835,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:43,03/08/2023 20:26,03-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
c3b6e4fc-b5b4-480a-87b7-3976a9f77f4f,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 21:12,03/08/2023 21:14,03-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
28f03ddc-8509-4fa3-b858-397488c0c17c,Inbound,Returns,Service Centres Related,,3173fb3c-a0da-489b-9aed-d535d8f90242,13/06/2023 12:54,03/08/2023 15:34,03/08/2023 15:36,03-Aug-23,UDUMBANCHOLA,Electronics,4459,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
3717d41e-249a-4111-80a2-4bd9a71f2660,Outcall,Order Related,Invoice request,,,,03/08/2023 13:23,03/08/2023 13:27,03-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
1c4476a8-399c-4df2-b335-0fd10cb4d6db,Inbound,Order Related,Order status enquiry,Please do my refunds only ,25b176ac-7e04-4a8f-9ff6-17140975f296,10/05/2023 06:38,03/08/2023 21:37,03/08/2023 21:41,03-Aug-23,JAIPUR,LifeStyle,400,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
2755a12c-a634-4b5a-8346-6d997700daa0,Inbound,Order Related,Delayed,,,,03/08/2023 08:21,03/08/2023 08:24,03-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
029eb3d1-ec36-4d09-99ef-255961bdbc89,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:09,03/08/2023 16:25,03-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
17b4c819-2ea0-490d-8938-451fb40e6d10,Inbound,Returns,Service Centres Related,The executive information was very helpful ,,,03/08/2023 00:31,03/08/2023 00:33,03-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
5c4efda8-66a7-4b17-9e4c-e9f9a540bfcb,Inbound,Product Queries,Product Specific Information,Very good customer exclusive supporter ,,,03/08/2023 09:34,03/08/2023 09:45,03-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
87b59056-deba-44bb-b9ee-81842c3f8aa8,Outcall,Returns,Product related Issues,,,,03/08/2023 14:00,03/08/2023 14:02,03-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
45c017bd-579e-4817-b8bb-71a900b3936d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:03,03/08/2023 21:04,03-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
d7a0282f-0ccf-4bd7-a8b9-f11dc93502ed,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 09:42,03/08/2023 10:15,03-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
f137920e-557d-4c6d-9750-45a327279e4e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:09,03/08/2023 11:12,03-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
32b170c6-902a-4493-8451-9563876d343b,Outcall,Order Related,Order status enquiry,,,,02/08/2023 20:37,03/08/2023 01:38,03-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
aeb57588-129e-4fda-addb-77150033bcb6,Inbound,Returns,Fraudulent User,,,,03/08/2023 08:18,03/08/2023 08:19,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
9b1a3c6c-ddcb-4c92-9180-47dc61de8103,Inbound,Returns,Return request,Nice talk your executive,,,03/08/2023 22:40,03/08/2023 22:45,03-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
2b8200da-b90e-4b9a-b5d7-b867207aec34,Email,Order Related,Delayed,Better,a9e82391-6349-46c3-b573-99d7d8cc98d0,26/07/2023 20:27,03/08/2023 16:08,03/08/2023 16:13,03-Aug-23,GURGAON,LifeStyle,591,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
3de723fe-8b2a-4d02-835d-58d32b4dccb2,Email,Order Related,Delayed,,,,03/08/2023 08:29,03/08/2023 08:46,03-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
b61cf3d9-b1c7-45c9-bd15-d5beab8b3766,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:35,03/08/2023 08:41,03-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
63d59bef-b0e1-45fa-a9bb-7e561b49ef78,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 23:15,03/08/2023 23:16,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
18bb8e84-5c8e-4be3-8c6f-9f306945f053,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:20,03/08/2023 15:24,03-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
1a5c1ac0-a8a5-485f-9bd2-b7350896ac55,Inbound,Refund Related,Refund Related Issues,Didn闁剧粯娲濋崝鍛存嚇閻 give me my money i want my refund ,,,03/08/2023 16:41,03/08/2023 19:13,03-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,3
a3a66a5d-2446-4364-a5a7-0cd332011d8b,Email,Order Related,Delayed,,00cee321-4f75-4ebd-aef1-8bdd41eae653,29/07/2023 21:22,03/08/2023 20:10,03/08/2023 20:11,03-Aug-23,GORAKHPUR,Home Appliences,2649,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
4f321e44-c85c-491f-b74a-e5a55a89f311,Inbound,Returns,Return request,Very good,,,03/08/2023 12:01,03/08/2023 12:11,03-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
5598c598-4b5f-4068-983b-26d2d5f37512,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:13,03/08/2023 23:16,03-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
2d1a0db5-da99-415b-9d3f-a948760306a8,Outcall,Returns,Return request,Lovely ,,,03/08/2023 15:19,03/08/2023 16:06,03-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
192adfc3-346d-4b92-97f5-22436c2b5c8c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:31,03/08/2023 18:33,03-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
223acb1d-b5bf-41b0-a2f5-4158fd16e2b0,Inbound,Returns,Reverse Pickup Enquiry,,05f98e36-bc9f-46fd-b9f0-aff2de6cc437,09/07/2023 21:22,03/08/2023 16:59,03/08/2023 17:02,03-Aug-23,NEW DELHI,Electronics,31990,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
47e38a3e-dc76-43b0-b4af-42c0ff157ca2,Inbound,Returns,Wrong,,,,03/08/2023 14:53,03/08/2023 14:56,03-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9e269244-74e4-4d85-97ee-a4ea548729ae,Email,Order Related,Delayed,,e00f93e4-090f-4013-95e7-9d17b34b80a5,15/07/2023 21:42,03/08/2023 15:44,03/08/2023 16:17,03-Aug-23,ETAH,Books & General merchandise,249,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
8521d484-3daa-4902-bcb1-a81666dce7d7,Inbound,Returns,Reverse Pickup Enquiry,Good work ,a7fdb5a7-911a-47ec-8edd-311e13873989,22/07/2023 01:29,03/08/2023 10:40,03/08/2023 10:53,03-Aug-23,SONBHADRA,LifeStyle,299,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
34234aa7-5047-40fd-a11e-6d04037d1cb1,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:36,03/08/2023 11:51,03-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
0984e2af-dcc1-4d4a-a31f-1326a9e998f1,Inbound,Order Related,Delayed,,f1192ad0-227e-41ed-b488-23fa15ca53c6,27/07/2023 16:02,03/08/2023 14:36,03/08/2023 16:51,03-Aug-23,BISWANATH CHARIALI,Books & General merchandise,2430,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
8a2dd57f-25c8-4cfc-b8cc-5e4c1130ac90,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:44,03/08/2023 10:45,03-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,3
27d7ff8c-9ca6-4208-ab23-df0b179c8acb,Inbound,Order Related,Installation/demo,,,,03/08/2023 17:46,03/08/2023 23:05,03-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
f19df932-50f7-4621-9fad-7b6b9869cb4c,Outcall,Order Related,Order status enquiry,,f393f476-44f7-4f89-bae2-e4a95c619928,26/07/2023 10:16,03/08/2023 11:26,03/08/2023 11:26,03-Aug-23,KOTTAYAM,Books & General merchandise,649,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3ce7eba6-a8c7-4829-af32-f6d78a59f510,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 09:09,03/08/2023 09:20,03-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
fcc973dc-2cfa-46cb-a132-2f648a285c04,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 17:26,03/08/2023 17:27,03-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
df0a5079-8a20-426e-af7b-af0487a7088c,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 19:24,03/08/2023 19:25,03-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
a4c5e720-9c71-4533-bf61-70b49759000e,Inbound,Order Related,Delayed,,,,03/08/2023 10:49,03/08/2023 11:19,03-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
27690ff5-7093-4d34-b339-24d47471dc3e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:48,03/08/2023 17:50,03-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
db307fbb-e821-4496-959a-88825d2e4702,Email,Order Related,Installation/demo,,,,03/08/2023 18:54,03/08/2023 22:33,03-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,4
23fa2024-a8f7-4d8e-bbb1-c578ff486d09,Outcall,Returns,Technician Visit,Your team not solving my issue since last 30 daus,6975c78c-b6a2-499c-9b47-e216d433f847,09/07/2023 15:55,02/08/2023 21:21,03/08/2023 11:42,03-Aug-23,VASAI,Electronics,21950,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
d74b476a-68f7-4c8a-a486-9b70bee22e03,Inbound,Order Related,Installation/demo,,,,02/08/2023 08:02,03/08/2023 10:34,03-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
05e66f71-526f-4726-8667-9dc8171e58a2,Inbound,Order Related,Delayed,,,,02/08/2023 13:34,03/08/2023 00:55,03-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
87a42f2d-5722-4747-b396-ca1bdd654065,Inbound,Order Related,Delayed,,,,03/08/2023 14:37,03/08/2023 18:28,03-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
cea617a4-dcfc-414b-ac48-c13a86d907eb,Inbound,Returns,Fraudulent User,,,,03/08/2023 14:41,03/08/2023 14:42,03-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
436b45cf-49a9-4c54-b922-7095ee38a0bc,Inbound,Returns,Missing,,,,03/08/2023 01:30,03/08/2023 01:35,03-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
3c3d1e97-13f4-4258-8e75-f83f5fafc381,Inbound,Shopzilla Related,General Enquiry,Thanks ,,,03/08/2023 09:02,03/08/2023 09:04,03-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
7e10fabc-1e5e-42e7-a9cf-8185ad94f247,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:20,03/08/2023 11:52,03-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
d5a1a7f6-37fb-4127-8fb7-f09f2783035e,Inbound,Cancellation,Not Needed,,,,03/08/2023 01:05,03/08/2023 01:18,03-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
1cef415c-6704-433d-b322-0bdfd6c8b1c0,Outcall,Returns,Reverse Pickup Enquiry,Good Behaviour,,,03/08/2023 13:05,03/08/2023 13:14,03-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
c9b19718-426f-48d1-97d4-923027704f7d,Inbound,Cancellation,Not Needed,,ced28edc-dea0-499e-9930-17bce5bc508f,29/07/2023 10:10,03/08/2023 17:22,03/08/2023 17:32,03-Aug-23,HYDERABAD,LifeStyle,288,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
f0abc97c-6294-4ed3-9593-94553f252531,Inbound,Order Related,Delayed,,8fee7578-485f-45db-b220-18e4a56ade5c,20/07/2023 14:04,03/08/2023 17:06,03/08/2023 17:16,03-Aug-23,FARIDABAD,LifeStyle,2399,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
327206ac-ea13-4530-a22f-95c9ddd2cc93,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:38,03/08/2023 21:38,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
6126b7f2-ecb5-4fd4-99d7-a964bc1aff28,Inbound,Returns,Reverse Pickup Enquiry,,92599ade-3286-4375-83c2-1f6f27b7f607,16/07/2023 22:33,03/08/2023 19:37,03/08/2023 19:42,03-Aug-23,PATNA,Books & General merchandise,335,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
49d43e80-836b-4e33-a9b5-2ecdfdb19ab8,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:07,03/08/2023 09:08,03-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
cf0b54ae-a86f-4771-adf7-afa3d55be681,Inbound,Returns,Return request,Very good,,,03/08/2023 10:23,03/08/2023 10:24,03-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
fcabe6c7-d1ab-42e5-b61a-ca6c9c32311f,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 20:27,03/08/2023 20:28,03-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
a47feb86-d554-4a31-bbc9-37e11c623115,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:38,03/08/2023 11:43,03-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
4c89a0da-2681-42dd-ba9a-cbcff20a056a,Outcall,Cancellation,Not Needed,,,,03/08/2023 19:55,03/08/2023 19:57,03-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
1ce38152-c118-4954-bf71-7fe0f1e76174,Outcall,Product Queries,Product Specific Information,KEEP IT UP,,,01/08/2023 21:52,03/08/2023 18:59,03-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5c284474-b5b4-4ba5-b43a-61365b053395,Outcall,Order Related,Order status enquiry,,ff929416-4885-4df4-89fb-ea55a731acce,28/07/2023 19:45,03/08/2023 17:27,03/08/2023 18:04,03-Aug-23,KORAPUT,Books & General merchandise,99,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
cc2f7508-7ef4-476a-95ac-37946b7b1aef,Inbound,Returns,Wrong,Return policy   improve karo plz,,,02/08/2023 18:22,03/08/2023 19:22,03-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
60f58b1e-db96-421a-aae1-e2fc01c05526,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 00:21,03/08/2023 00:38,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
09c22e2a-7c54-4012-8648-0b1da8dfe541,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 09:46,03/08/2023 10:19,03-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
251b8014-44b8-49a4-80c3-8d22c4684af2,Outcall,Order Related,Delayed,,,,03/08/2023 18:18,03/08/2023 18:18,03-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
f42bd79a-89ca-4096-a9cf-71a971f3524a,Inbound,Order Related,Delayed,,,,03/08/2023 22:34,03/08/2023 22:37,03-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
acf5834b-07ca-4226-a905-3cd695d2d963,Inbound,Order Related,Installation/demo,Please return my product ,,,02/08/2023 21:32,03/08/2023 16:45,03-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,1
4592cd55-f1a9-4786-acfc-573450126fa2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 08:25,03/08/2023 08:29,03-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
b6420266-6685-4e83-8e1f-e5d197b94698,Inbound,Cancellation,Not Needed,,,,03/08/2023 19:21,03/08/2023 19:21,03-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
92ae28a0-2ffc-49a3-a606-e453693c7ea3,Inbound,Refund Related,Refund Enquiry,Oder nhi   he declined oder,,,03/08/2023 19:26,03/08/2023 19:26,03-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ffef2044-92f0-43f6-82c9-1a556f314a22,Inbound,Payments related,Wallet related,,,,03/08/2023 10:11,03/08/2023 15:39,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
8dbd3812-bd6e-4eba-b17a-10502871a26c,Inbound,Shopzilla Related,General Enquiry,Good Service By Customer I like it ,,,03/08/2023 13:16,03/08/2023 13:18,03-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
dd303be1-bf60-4b30-9a83-fe9ffb332da7,Inbound,Shopzilla Related,General Enquiry,Very Good ,,,03/08/2023 17:01,03/08/2023 17:04,03-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
5d53eb2d-5d69-42eb-9339-a96c23d8a828,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 19:09,03/08/2023 19:11,03-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,3
5f6eabf6-8b93-440d-9162-67e273eb119e,Inbound,Order Related,Installation/demo,No ,,,03/08/2023 08:18,03/08/2023 10:07,03-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
e711fb77-888a-4ee2-869c-5e3e7649e2a1,Inbound,Product Queries,Product Specific Information,Thanks for supprt,,,03/08/2023 21:52,03/08/2023 22:10,03-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
151c074b-a764-45b9-aa45-85bc1eee40f0,Inbound,Refund Related,Refund Enquiry,Excellent ??,,,03/08/2023 22:12,03/08/2023 22:13,03-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
b12b57d3-2d5f-4bc0-b762-69d828aa733d,Inbound,Order Related,Order status enquiry,,,,03/08/2023 09:56,03/08/2023 09:57,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
03cd517f-b6f8-486c-92eb-ab3da257d5ae,Inbound,Shopzilla Related,General Enquiry,Good ?? ,,,03/08/2023 12:22,03/08/2023 12:39,03-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
00108d58-ff4c-44f5-bd6c-6eb821748a22,Inbound,Product Queries,Life Insurance,,,,03/08/2023 12:43,03/08/2023 18:02,03-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,3
37c9efa6-ee10-4342-ba8c-44310c6351da,Outcall,Order Related,Customer Requested Modifications,,,,03/08/2023 22:38,03/08/2023 22:39,03-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
9507cf39-0f1c-4f7e-b36b-cb949b06a6ad,Outcall,Refund Related,Refund Enquiry,,,,02/08/2023 13:53,03/08/2023 11:45,03-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,4
15e07941-3368-4f7c-9f14-3d2fad019685,Outcall,Cancellation,Not Needed,,,,03/08/2023 17:43,03/08/2023 18:03,03-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
566eb824-1f92-4181-868f-2f5a1f1ed08e,Outcall,Order Related,Installation/demo,,9b6e737b-3733-485b-85dd-3faaaa635c01,,31/07/2023 22:23,03/08/2023 10:20,03-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
3998da12-3b39-4b38-bb32-cc16e50e6a7f,Email,Order Related,Order status enquiry,,,,02/08/2023 21:28,03/08/2023 11:28,03-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,4
b38cbf79-2439-40d1-8d40-c4d76575375d,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 19:29,03/08/2023 19:30,03-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
d3a951eb-bc7e-492c-bed5-acf7d05d1c60,Inbound,Order Related,Delayed,Add Other language for customer care,,,03/08/2023 11:24,03/08/2023 11:37,03-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
cd86e1c7-5419-4163-a6bb-2316f1a53139,Email,Returns,Service Centres Related,,,,03/08/2023 19:48,03/08/2023 19:52,03-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
b8a04cd9-bcdd-4b58-b751-fc0ac959d96a,Outcall,Order Related,Customer Requested Modifications,,,,03/08/2023 22:22,03/08/2023 22:24,03-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
c4c66ce4-ccac-46ff-a45c-7a228a968c39,Outcall,Refund Related,Refund Related Issues,,,,03/08/2023 19:35,03/08/2023 20:09,03-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
5cb958b4-f749-4a03-b2d3-0fe4b1108f90,Inbound,Returns,Fraudulent User,,,,03/08/2023 20:12,03/08/2023 21:48,03-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
f2a76f18-73a2-4b5d-8d6e-05736982bf8b,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 20:45,03/08/2023 06:37,03-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,3
a44bedf8-8281-49ad-9c9c-82d4834dd9b1,Outcall,Payments related,Payment related Queries,Money deducted but order not placed. ,,,03/08/2023 18:53,03/08/2023 18:56,03-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
c9183c61-9236-4081-8567-de4ee320815d,Outcall,Order Related,Customer Requested Modifications,,,,03/08/2023 08:22,03/08/2023 08:27,03-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5b2abd91-7b56-43b5-816d-d05e8da8749d,Inbound,Returns,Fraudulent User,,,,03/08/2023 11:35,03/08/2023 11:47,03-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
af9ff36e-79f9-4e86-abc8-6f123bd8f5b7,Outcall,Order Related,Order status enquiry,,,,03/08/2023 06:40,03/08/2023 07:54,03-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
a7c9aaf3-d451-424c-a78b-a1d1fbe0eb0f,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:54,03/08/2023 19:55,03-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
d6aacf5d-a792-4e38-b279-36cb7bab9717,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:31,03/08/2023 22:20,03-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
2329822b-6c89-4010-b4e0-00f96553be5e,Outcall,Cancellation,Not Needed,,,,02/08/2023 06:52,03/08/2023 05:49,03-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
fce3c0c9-259e-4462-a4b0-ebc4b1b3464a,Outcall,Product Queries,Product Specific Information,It was worrest experience in which I was not seen anywhere except   this time. Simply I was loose my amount in  . I think   is gambling because even I am unable to credit my amount in my original bank account and also can't see that amount in my   pay later account also. More over I was trying to book the same item after cancelling the same item but I was wondering that I can't see pay later option like before for the same item in payment option. See how   cheeting customers now a days. ,,,03/08/2023 06:12,03/08/2023 06:18,03-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
f91e62ad-a974-4d0c-bc35-3fb552e3d1bc,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:53,03/08/2023 16:55,03-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
7b70e290-53f2-4685-b272-40dca47aeea6,Inbound,Offers & Cashback,Affiliate Offers,,,,03/08/2023 19:17,03/08/2023 19:21,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
ed574fb1-9f70-4875-b901-2a82ccddb9ab,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 20:50,03/08/2023 20:52,03-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
bf0fee59-ac63-43c4-ab2d-5c71b73c0b48,Outcall,Payments related,Payment related Queries,,,,03/08/2023 07:38,03/08/2023 14:26,03-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
2d8d6074-9db9-43b8-a854-b07c382eb582,Inbound,Order Related,Delayed,Nice and very nice service and sorry for my misunderstanding and raised wrong complaint my apologies for the delivery guy he is genuine guy apologies once again ,,,03/08/2023 11:57,03/08/2023 18:31,03-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
d98aad4f-2278-4b66-aa59-da084e2bebc1,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 15:11,03/08/2023 15:13,03-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
27073bab-fbaf-46c6-8fe9-cdda44de98b4,Inbound,Order Related,Order status enquiry,When I had word with customer support executive he assured me that my order will be delivered by 11 PM today..but as you can see...my order haven't been reached to me yet. Pathetic experience from customer support.,,,03/08/2023 15:38,03/08/2023 22:35,03-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
6e13a8dd-ed13-4d42-991c-3c82ef4e6e04,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:02,03/08/2023 11:04,03-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
bbcb9920-d63a-459a-a3a3-641651b88c58,Inbound,Order Related,Order status enquiry,,,,03/08/2023 10:37,03/08/2023 12:29,03-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
3a2755ab-397a-4c1c-9f0a-7cc65ffb1aaa,Inbound,Returns,Return request,Hello ,,,03/08/2023 20:03,03/08/2023 20:04,03-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,1
b933b382-c270-40f2-bff7-debf1d6f289c,Outcall,Returns,Wrong,,,,03/08/2023 12:41,03/08/2023 16:01,03-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
547b49ef-d3dc-494d-a6bc-9caee1fc8a04,Outcall,Product Queries,Product Specific Information,Good ,,,03/08/2023 18:50,03/08/2023 18:51,03-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
69526bb1-b089-44fe-8115-22b668dfbaa8,Inbound,Returns,Reverse Pickup Enquiry,Loved ,,,02/08/2023 22:44,03/08/2023 12:53,03-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
2f5b33d5-30f2-41c5-bd8a-168a595d3331,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,,,03/08/2023 18:21,03/08/2023 18:25,03-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
0d9201dd-669d-44db-bb23-8cc9ff173b60,Inbound,Returns,Damaged,,,,03/08/2023 22:44,03/08/2023 23:45,03-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
49db6cdf-797b-431a-85c7-9759a5b876b6,Inbound,Returns,Reverse Pickup Enquiry,Hi,,,03/08/2023 16:57,03/08/2023 16:59,03-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
ecd207f2-4311-4843-987c-243b881632e2,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 18:41,03/08/2023 20:27,03-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
44594423-48de-46e4-8421-3dca297722b3,Inbound,Returns,Wrong,Very good ,,,03/08/2023 17:43,03/08/2023 17:46,03-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
5d634136-c666-4bf2-8986-337f5b8fa643,Outcall,Cancellation,Not Needed,,,,03/08/2023 07:50,03/08/2023 12:18,03-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
1b566535-fe69-4bf1-afae-d1fe20f0b316,Inbound,Returns,Return request,,,,03/08/2023 20:01,03/08/2023 21:38,03-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
5b7e757e-9ecf-4734-bc04-92bfef132436,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:54,03/08/2023 20:59,03-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
79532b2a-67cc-4077-953d-03507a72bea0,Inbound,Cancellation,Not Needed,,,,03/08/2023 14:49,03/08/2023 14:52,03-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
f0442a16-b6d7-4fce-87fa-cbff2591176c,Outcall,Returns,Return request,V nicely ,,,03/08/2023 18:38,03/08/2023 19:27,03-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
3ec7130a-9be5-49ad-b118-140c2bb3b70c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:26,03/08/2023 22:40,03-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,1
d288b547-be28-446b-a229-7af7a8b93412,Inbound,Order Related,Order status enquiry,,a2ba3488-ffc7-4160-9b01-6f9fcbc02d8e,01/08/2023 03:15,01/08/2023 13:56,03/08/2023 18:09,03-Aug-23,,Books & General merchandise,499,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3f5b2dfc-b79d-4087-9cec-1c0396f896eb,Inbound,Order Related,Installation/demo,He was sweet,,,03/08/2023 11:32,03/08/2023 11:39,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
86dd27fe-36e1-4983-bdb2-f21243e6946d,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 19:10,03/08/2023 19:11,03-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
b27a540d-15be-4b11-af50-dd03f01b0ab8,Inbound,Product Queries,Product Specific Information,Thanks,,,03/08/2023 22:18,03/08/2023 22:20,03-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
08fc7a89-16a5-44ff-9fe8-dbc2fd9580e8,Inbound,Returns,Product related Issues,Very good ,,,03/08/2023 23:07,03/08/2023 23:15,03-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
cd506737-6203-4260-9674-c35b27154714,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:55,03/08/2023 18:00,03-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
80537d01-8daa-4bbf-baf7-3f519a4fcc43,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:32,03/08/2023 20:36,03-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
8e08e8fe-a040-485e-8a4a-008f0a0903be,Outcall,Order Related,Seller Cancelled Order,,,,03/08/2023 13:36,03/08/2023 13:43,03-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
cf4c5d54-ab4c-4986-b874-eed5c85954a8,Inbound,Returns,Return request,,,,03/08/2023 17:37,03/08/2023 17:41,03-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
837b2cd8-d4c3-426c-bef6-e4c646e274b2,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 18:29,03/08/2023 18:30,03-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
518c6bf7-97d3-4ee9-a621-acc6515d1fbe,Outcall,Payments related,Payment related Queries,,,,03/08/2023 07:38,03/08/2023 07:46,03-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
771a7ae1-e4dd-4a0a-9f70-798fb7325db1,Outcall,Order Related,Order status enquiry,,,,03/08/2023 19:16,03/08/2023 20:36,03-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
956786ee-82e5-49be-b6e6-715748fe121f,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 07:30,03/08/2023 10:52,03-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
3e9e1fee-f925-4350-bd42-5d481207bb12,Outcall,Shopzilla Related,Signup Issues,Thank you Shopzilla support teem,,,03/08/2023 16:22,03/08/2023 16:30,03-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
fb21ddaf-33c9-4e7a-bd5c-caaf799a0303,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 17:10,03/08/2023 17:12,03-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
cf61dc16-5a0e-4067-ab24-e646ea27b411,Inbound,Order Related,Delayed,The customer care executive are not qualified person then not even pronounce properly then don't even spell the words,69c25eee-9bcc-4ba8-bf45-06870e619d5a,24/07/2023 09:05,02/08/2023 12:53,03/08/2023 23:15,03-Aug-23,RAJAHMUNDRY,LifeStyle,599,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
142cca28-adb3-40a0-b0f6-843fc4b3b504,Outcall,Cancellation,Not Needed,Refund should be on time ,,,03/08/2023 06:16,03/08/2023 14:39,03-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
6d1c50cf-9d73-4710-a5c6-9a47165c22f4,Inbound,Order Related,Delayed,,,,03/08/2023 12:58,03/08/2023 12:58,03-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
acb50055-623e-4024-820e-388a2f6be725,Inbound,Shopzilla Related,Signup Issues,,,,03/08/2023 14:55,03/08/2023 14:58,03-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
fab3727a-8158-4dbe-9fee-e5995546a520,Outcall,Returns,Wrong,Thank you.,,,03/08/2023 23:35,03/08/2023 23:36,03-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
47ef7a17-ce53-403d-860a-1ff993dbfa35,Outcall,Returns,Fraudulent User,Improve Ur retrn policy ,7521924a-3491-4a43-b517-77b9f7ed50c3,24/07/2023 02:02,03/08/2023 21:31,03/08/2023 22:43,03-Aug-23,MUMBAI,LifeStyle,999,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
73dba481-a930-48ef-9c29-abc03fff03ce,Outcall,Returns,Return request,,,,03/08/2023 10:35,03/08/2023 10:37,03-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
52cb23c7-97e7-4b53-8818-5d8db6095c4b,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:49,03/08/2023 15:51,03-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
af068cbf-54c6-40dd-92a8-080f2b3b48fd,Outcall,Returns,Wrong,,,,03/08/2023 22:14,03/08/2023 22:20,03-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
aa9df365-7285-4c76-b61c-2c806c925e13,Outcall,Order Related,Installation/demo,,,,03/08/2023 17:04,03/08/2023 17:11,03-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
6be04fb1-dcea-48e6-961b-33fb0eb03573,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:07,03/08/2023 18:09,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
2a3f6a69-0afc-4211-b7cd-6191dec55eda,Inbound,Returns,Fraudulent User,,,,03/08/2023 18:50,03/08/2023 19:20,03-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
9f59ae95-faf0-42fc-b025-06454626d9a1,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 20:53,03/08/2023 20:58,03-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
8ab4930c-9ea7-4e20-a36c-11f865c07ee9,Inbound,Refund Related,Refund Enquiry,Happy ,,,03/08/2023 22:42,03/08/2023 22:43,03-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
337a9d5c-2eb5-4179-9c01-735a11cec427,Inbound,Order Related,Order status enquiry,,,,03/08/2023 23:01,03/08/2023 23:19,03-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
ace3bf62-ca65-4921-bb9d-feddca2a0152,Outcall,Returns,Return request,,,,03/08/2023 16:59,03/08/2023 17:03,03-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
aa7db556-2dc1-4a90-adbd-5667764a6597,Inbound,Returns,Wrong,,,,03/08/2023 10:34,03/08/2023 10:47,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
8f10fd9a-48ab-4e2b-9097-235970437880,Inbound,Returns,Return request,,,,03/08/2023 12:10,03/08/2023 12:11,03-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
33f20976-71dc-4df9-a4d6-67bfef458798,Inbound,Refund Related,Refund Related Issues,Customer care is  note support?my product women nightie is 2 months.not refund my money ,,,03/08/2023 01:52,03/08/2023 01:55,03-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
c96d8377-f1f1-41e5-b631-ab7f63e59837,Inbound,Payments related,Online Payment Issues,My shoes not resolve,,,03/08/2023 09:40,03/08/2023 09:47,03-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
28241234-7ffb-4326-8317-6bc759386428,Outcall,Order Related,Delayed,,,,03/08/2023 09:56,03/08/2023 09:59,03-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
09726855-1fa5-4248-9df1-15a22c8d51c1,Inbound,Product Queries,Product Specific Information,Bad experience about Shopzilla ,,,03/08/2023 16:15,03/08/2023 16:22,03-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,1
27506b5b-8a50-4279-8af0-4678445b31de,Inbound,Returns,Reverse Pickup Enquiry,nice ,,,03/08/2023 19:26,03/08/2023 23:05,03-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
23080852-6873-48ac-a559-fb38c205a7aa,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:32,03/08/2023 15:30,03-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,3
bb3017b2-de99-41d1-84f0-609234d1f92b,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:25,03/08/2023 12:27,03-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
968dd88c-bf4d-4be5-a252-ec6a34250486,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 21:53,03/08/2023 21:55,03-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
7fa998bd-95ef-48c3-ac79-4b31ce99fe01,Inbound,Order Related,Installation/demo,,,,02/08/2023 21:12,03/08/2023 01:54,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
31e9d14d-464e-4d50-adaa-21319cef71c4,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 20:05,03/08/2023 20:08,03-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
fb337e6a-0eae-4d99-99e1-2a1a67a22f51,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 18:39,03/08/2023 14:02,03-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
609fa902-d32a-4e69-a31c-25838104f6f8,Outcall,Order Related,Invoice request,,,,03/08/2023 11:22,03/08/2023 11:26,03-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
be07a53b-3625-49b9-8349-e8b75e67acfd,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:09,03/08/2023 18:04,03-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,4
e791e631-80cb-44e5-94f1-1e69421a6a2e,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 09:59,03/08/2023 11:34,03-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c5c6816b-db8a-43d8-9fb2-9574589e2124,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 15:52,03/08/2023 15:53,03-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
c3676922-333d-4d80-a6a9-397b6a8c887f,Email,Returns,Fraudulent User,Best,,,03/08/2023 07:45,03/08/2023 07:46,03-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
15afd804-d5c3-49f2-86ac-d00499359275,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 00:32,03/08/2023 00:32,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
a5fd07ae-d8de-4fd7-ae3b-f13d017b2700,Inbound,Returns,Fraudulent User,Nothing as of now,,,03/08/2023 12:19,03/08/2023 12:20,03-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
64379f2b-3085-44ed-9b59-5006f670c96b,Outcall,Returns,Return request,,,,03/08/2023 10:14,03/08/2023 10:19,03-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
ec0b9ae9-31b7-469e-8a42-7bc87b1ecfc6,Inbound,Shopzilla Related,General Enquiry,Shopzilla executives are not helpful at all. They receive the calls and disconnect it without giving any solution ,,,03/08/2023 11:28,03/08/2023 12:22,03-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,1
e5c5f5b3-cc55-4670-97f3-a8ffbcd9063a,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,03/08/2023 14:21,03/08/2023 14:24,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
808d2ef6-6445-4cd9-a029-6058360a4bba,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:59,03/08/2023 17:01,03-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
45d8bb9c-fc25-46b7-bea6-ab6c4f9e0f25,Inbound,Returns,Service Centres Related,,75a7f08b-8a24-4649-8242-f113adcf5ece,23/07/2023 18:53,03/08/2023 14:19,03/08/2023 16:42,03-Aug-23,MORENA,Electronics,11499,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,1
c632c943-6c57-4e63-ad74-7244d69fd3b2,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 10:49,03/08/2023 10:55,03-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
2cacb544-a749-4d3e-9d97-02624d609c97,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:38,03/08/2023 20:02,03-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,1
0cd9cd6c-49ee-497b-bd80-1c5ffbde17b3,Inbound,Cancellation,Not Needed,,6d4df041-21a9-4bcc-b829-1da6063f8acb,14/07/2023 15:38,03/08/2023 06:33,03/08/2023 06:35,03-Aug-23,SADAT,Home,2112,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
854f70dd-fb47-433e-8aa6-33cce5f1c8ca,Inbound,Cancellation,Not Needed,,5ab72a4d-7a65-4f1d-a284-73195ff9c75c,28/07/2023 23:21,03/08/2023 20:10,03/08/2023 20:15,03-Aug-23,ALIPURDUAR,Books & General merchandise,1699,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,4
276021e2-697c-4c63-92f3-f1f6ba6c6f51,Inbound,Returns,Return request,,,,03/08/2023 10:43,03/08/2023 11:32,03-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
843e6312-b114-4ee4-a40f-f32346306a9c,Inbound,Order Related,Delayed,,,,03/08/2023 17:31,03/08/2023 17:32,03-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
00c88b8c-f344-4c1c-9225-6fd4cbcef4cc,Inbound,Feedback,UnProfessional Behaviour,Instelition ,,,03/08/2023 21:00,03/08/2023 21:12,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
5e7bcd7d-9edf-4911-ac0f-b09100dc1c24,Inbound,Returns,Return request,,,,03/08/2023 20:37,03/08/2023 20:38,03-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
a11aedd3-5b4f-4ad3-af0c-3414b90b867e,Outcall,Returns,Return request,,,,03/08/2023 10:26,03/08/2023 13:21,03-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
b38fc3aa-7030-4028-af25-b9db998070e8,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 17:25,03/08/2023 17:30,03-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
9c223226-bd4a-4192-a0b3-ff35bf81c6d6,Inbound,Returns,Reverse Pickup Enquiry,I have been facing a problem in returning my order. Its been 15-20 days now. I have got zero support from customer care and the order is still not picked .,58797457-d8a2-426d-a968-eded40175b6b,16/07/2023 17:15,03/08/2023 12:54,03/08/2023 13:17,03-Aug-23,JAMMU,Books & General merchandise,1399,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
127a9911-c914-476f-b039-04a99930e896,Inbound,Payments related,Payment related Queries,If you want to win the lottery you have to make the money to buy a ticket,,,03/08/2023 10:34,03/08/2023 10:35,03-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2666ef55-f763-45e2-911b-6bc1e711a97a,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 20:23,03/08/2023 20:24,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
f0d8fefd-bfbc-4a59-879c-70374545ab09,Outcall,Feedback,UnProfessional Behaviour,,,,03/08/2023 21:03,03/08/2023 21:50,03-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
311adc0e-f87b-4480-bbd0-0765d60f025f,Inbound,Returns,Return request,,,,03/08/2023 23:40,03/08/2023 23:41,03-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
f0605a64-eff6-41e1-9186-e426ce0ad988,Inbound,Order Related,Order status enquiry,Better response and qualified person.Thank you,,,03/08/2023 17:30,03/08/2023 17:37,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
00b11d50-20f5-4257-8516-edf151f36839,Inbound,Order Related,Seller Cancelled Order,AUTOMATICALLY ORDER CANCELED ,,,03/08/2023 19:00,03/08/2023 19:05,03-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
63506845-662d-43f4-a29a-c8b815963546,Outcall,Returns,Fraudulent User,,,,02/08/2023 22:54,03/08/2023 09:24,03-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
d153fb7c-627d-4413-bc66-768204dcad20,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 19:25,03/08/2023 19:30,03-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
873737d2-3754-40cf-9046-fc3d0f9f9858,Outcall,Payments related,Online Payment Issues,Nice voice ,,,03/08/2023 19:43,03/08/2023 19:43,03-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
bb3e245c-6bee-4022-9ea4-9132abf08d8a,Inbound,Order Related,Delayed,"Everyone saying same thing, please wait for 24 to 48 hrs we will solve, your problem. But nothing happened.",bcd76a54-9271-4028-a1db-d072ed10abd2,18/07/2023 07:48,03/08/2023 18:52,03/08/2023 19:52,03-Aug-23,PURNIA,Books & General merchandise,499,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
cad0cc30-04df-4511-9077-b062a4b3f830,Inbound,Order Related,Delayed,,d5cca485-672a-42d8-913a-789b6bf5a494,27/07/2023 21:23,02/08/2023 20:11,03/08/2023 01:54,03-Aug-23,BHUBANESWAR,LifeStyle,789,,John Torres,Harper Wong,William Kim,On Job Training,Evening,1
2e2e8b1a-a166-49ab-9f54-122d3fc6fb23,Inbound,Returns,Reverse Pickup Enquiry,  nicccccceeeeeeeeeeeeee,,,03/08/2023 13:59,03/08/2023 14:10,03-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
e805d0ed-14f7-4cd4-83e3-7da308b71094,Inbound,Order Related,Installation/demo,,,,03/08/2023 12:53,03/08/2023 12:53,03-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
e705f706-ea14-447d-9185-2ba16687a03d,Inbound,Order Related,Order status enquiry,So nice easily connected customer call,,,02/08/2023 17:16,03/08/2023 08:54,03-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
f5aff5ed-2d23-4879-9210-442d15c7bf74,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 18:26,03/08/2023 22:55,03-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
1061c40f-2b15-4036-be07-f4f8c06ff98d,Inbound,Returns,Return request,Thanks,,,03/08/2023 16:37,03/08/2023 16:46,03-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
591cfa5c-e097-47e8-a6e3-f7ad4b27173a,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 00:26,03/08/2023 00:27,03-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
68341c03-d7ee-45a0-aa7e-bc059d4f4e77,Email,Returns,Return request,  chal rahi aur charging mein dikkat a rahi hai,,,03/08/2023 10:42,03/08/2023 10:45,03-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
e7948b12-7d76-40a8-a6e9-960fcda644cb,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:53,03/08/2023 11:59,03-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
64c5438b-57b7-4f55-a58a-84820b74119e,Outcall,Order Related,Order status enquiry,Time to time not work this systeem,,,03/08/2023 17:33,03/08/2023 19:59,03-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,1
8218a203-baf7-4051-b988-43ef01bb3fbb,Inbound,Product Queries,Product Specific Information,Very happy ,,,03/08/2023 22:03,03/08/2023 22:37,03-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
e1e366ae-042c-4e3d-80cd-db54edef884f,Outcall,Cancellation,Not Needed,Bahut achcha,0ef5971d-ab83-4fec-906b-826ecb357885,30/07/2023 10:25,03/08/2023 10:03,03/08/2023 10:56,03-Aug-23,BHARTHANA,Home Appliences,7590,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e0fae083-b32c-42d0-9c02-d5b32eb219d0,Outcall,Returns,Return request,,,,02/08/2023 14:48,03/08/2023 08:41,03-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
420a8ac3-da35-43b2-9693-ecd4dca4be1e,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:14,03/08/2023 17:58,03-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
d7b78021-6263-4748-88a4-d2f07a03f024,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:46,03/08/2023 19:47,03-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
4bace451-ff6d-43d9-91b6-26981b03aa97,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:17,03/08/2023 22:19,03-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
9279ae34-c63a-4d0f-bca0-f322ad4a3533,Inbound,Order Related,Delayed,,,,03/08/2023 10:11,03/08/2023 10:21,03-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
3c952235-625a-4b48-b75e-028592bba548,Inbound,Returns,Return request,Very nice interaction with customer care executive ,,,03/08/2023 22:03,03/08/2023 22:06,03-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
de585334-3527-4f74-90b5-25970216ee6c,Inbound,Returns,Return request,,,,03/08/2023 17:29,03/08/2023 17:32,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
890b8156-bac4-42af-a4bf-a39db777fe7a,Inbound,Order Related,Order status enquiry,,,,03/08/2023 07:34,03/08/2023 07:39,03-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,2
b3086fe7-211e-4420-bf31-238811c4f4ab,Inbound,Returns,Return request,Very good,,,03/08/2023 12:20,03/08/2023 12:24,03-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
d90d34ef-b9b4-4081-a0af-69792d96d5c1,Inbound,Returns,Reverse Pickup Enquiry,Thankyou,,,03/08/2023 16:21,03/08/2023 16:54,03-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
1e2bdd08-408e-4f4c-96b1-45996209f155,Inbound,Order Related,Delayed,,f68e6f23-8219-4b25-b214-0ceed8ad8ee0,16/07/2023 12:58,03/08/2023 19:24,03/08/2023 19:27,03-Aug-23,KOZHIKODE,Books & General merchandise,140,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
4f241b4f-3b7a-414a-98ac-3b084b1bc80f,Outcall,Order Related,Installation/demo,,,,02/08/2023 18:54,03/08/2023 07:51,03-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
fe0180da-ae12-4c64-b256-2751d6d90a9b,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:48,03/08/2023 13:55,03-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
0704b351-e417-41a0-a4ba-8b72af4e7f05,Inbound,Returns,Return request,Good job mayank brother ??????,,,03/08/2023 00:03,03/08/2023 00:06,03-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
b6403eaf-4c58-4c3d-9973-3f72908f30f1,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 06:49,03/08/2023 06:50,03-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
3e35f8be-07e2-4bbd-892a-d504221c73c0,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 08:29,03/08/2023 08:32,03-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
994b4dd8-51ff-4ab1-8f12-915a706f9a9b,Outcall,Order Related,Order status enquiry,Very awesome.,,,03/08/2023 13:15,03/08/2023 13:25,03-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
edae5a25-9b34-49bd-9d9a-88d055f9a18c,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 11:24,03/08/2023 11:26,03-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
53c7b363-5221-47c0-9919-d1c6d6dc79c1,Inbound,Returns,Wrong,,,,03/08/2023 19:22,03/08/2023 19:58,03-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
108c8c69-e8b0-4c0c-af25-85354fd73eba,Inbound,Returns,Wrong,,,,03/08/2023 08:00,03/08/2023 08:01,03-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
fc8b513a-e4bf-4401-9242-96a167fc87ee,Inbound,Order Related,Order status enquiry,,acb6426f-650f-4ce1-85ac-64f1d9068cd1,24/07/2023 20:04,03/08/2023 12:16,03/08/2023 12:22,03-Aug-23,NORTH LAKHIMPUR,Home,1186,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
fac50476-d402-4004-bb55-4dd9d34537d1,Inbound,Returns,Return request,,a0111dbf-f1f1-46cd-93d2-c5da0a63f7e6,23/07/2023 22:20,03/08/2023 18:39,03/08/2023 18:44,03-Aug-23,NOIDA,Electronics,1099,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,4
d34fb1f0-503d-4c3d-a3a0-e133b570f876,Inbound,Shopzilla Related,Signup Issues,,,,02/08/2023 17:11,03/08/2023 09:39,03-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
55bdaa4c-e096-43ac-9c5e-034a81869d6d,Inbound,Payments related,Card/EMI,,592eb7ab-4562-4258-b7b7-53a0a9c78f6d,25/01/2023 00:14,03/08/2023 12:04,03/08/2023 12:05,03-Aug-23,KHATRA,Mobile,14999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
9274f1b9-a798-4d5c-8c48-41310baf249c,Inbound,Returns,Return request,Helpful ,,,03/08/2023 14:05,03/08/2023 14:10,03-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
f266db70-16c5-4ccb-90a4-a096296712ab,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:23,03/08/2023 14:25,03-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
e7ebacd2-0821-474d-a411-e53f9bfe4bb5,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:31,03/08/2023 07:37,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
54d4c3ff-c1be-46db-aa39-0d536e6c8a5a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:45,03/08/2023 14:50,03-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
06d60617-766d-4da5-bfb0-75b6b4953725,Inbound,Refund Related,Refund Related Issues,,2635f17a-fc73-45b4-a792-116c399e809f,16/07/2023 08:16,03/08/2023 18:26,03/08/2023 18:38,03-Aug-23,PATAN,Books & General merchandise,315,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a78de83d-6975-4fc9-a8ef-a7439e92a1ec,Inbound,Returns,Reverse Pickup Enquiry,,54f6decb-a25b-42a3-8a38-8d9ae823e51b,26/07/2023 10:58,31/07/2023 07:50,03/08/2023 10:41,03-Aug-23,AGRA,Home,180,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
8a4f861e-d955-4871-a5ee-ff8d7dc6d570,Inbound,Order Related,Delayed,Your old customer support is quite better than this oneWe directly reach the executive for the question n problem n now they first ask u r ok ot not so make it change ,,,02/08/2023 16:46,03/08/2023 11:02,03-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a7dff385-021f-475c-94c8-c06386ea3747,Outcall,Returns,Wrong,Very good,,,03/08/2023 06:41,03/08/2023 08:17,03-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
898a8549-3fc6-41ce-b093-da87d02f4f06,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:17,03/08/2023 07:19,03-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
bc88cc21-7db5-4369-8d17-7d80ba578c66,Inbound,Returns,Reverse Pickup Enquiry,"Excellent ?? I talked to a very experienced person, I have full faith, now my solution will be done, thank you sir, your behavior is very good, it needs people who provide the right service to the system.",,,03/08/2023 21:47,03/08/2023 21:48,03-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
7ae47452-c2c5-4007-b03e-4c55661b08c2,Inbound,Refund Related,Refund Enquiry,Nice sole ,27370dd8-cb35-479b-9200-f8ec9d474efb,26/07/2023 07:05,03/08/2023 10:45,03/08/2023 10:46,03-Aug-23,DEODURGA,Mobile,32999,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
5119483b-1d9f-401d-aa67-a275893b34d0,Inbound,Order Related,Delayed,,f687f28a-660a-4250-b11a-5f049548b09c,21/07/2023 22:11,03/08/2023 18:39,03/08/2023 18:45,03-Aug-23,MUZAFFARPUR,Electronics,11999,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
6fe4d79a-43b1-48f3-aac1-418c41d830f3,Inbound,Shopzilla Related,General Enquiry,No response customer care ,,,03/08/2023 14:38,03/08/2023 14:39,03-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
d056db60-f9bb-4dc8-a8ad-912dc2038812,Inbound,Order Related,Invoice request,Nice ??,,,03/08/2023 19:21,03/08/2023 19:30,03-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
b73025b4-99d0-4f71-83bb-360c30145764,Inbound,Payments related,Card/EMI,,,,02/08/2023 21:30,03/08/2023 11:07,03-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6c362bbf-55bc-42d3-9675-e56423bd0871,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:03,03/08/2023 11:06,03-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
a0405e7f-14a4-4da7-be36-c64075aabcfd,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:04,03/08/2023 09:06,03-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f941fb9d-5559-4dbe-8f90-2dcb3fc8a14c,Inbound,Order Related,Order status enquiry,,,,03/08/2023 07:50,03/08/2023 07:53,03-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
bcc0c244-dcb4-4bbd-9021-374671a9d1cc,Inbound,Returns,Reverse Pickup Enquiry,Worst experience with Shopzilla ,,,03/08/2023 13:33,03/08/2023 15:31,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
ce499b38-f45a-4dfc-9ef2-454e22f7b184,Inbound,Order Related,Installation/demo,,,,03/08/2023 15:49,03/08/2023 15:52,03-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bd5dcb4c-40b5-4598-9da3-d8cdec0f93b8,Inbound,Order Related,Installation/demo,,,,03/08/2023 15:55,03/08/2023 15:57,03-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
fb39d89f-69d2-4782-b75d-ce654c18d8d1,Inbound,Order Related,Installation/demo,??? ???? ?? ,,,03/08/2023 04:50,03/08/2023 06:34,03-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,2
53bdce9b-affa-4a6b-877f-f40a56396ae2,Inbound,Returns,Reverse Pickup Enquiry,Good,,,03/08/2023 23:50,03/08/2023 23:51,03-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
11787127-068c-4b04-bac1-5dfb786cf37d,Inbound,Returns,Fraudulent User,,,,03/08/2023 19:07,03/08/2023 19:23,03-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
d56a8b5e-ad73-414d-9c34-b409dbece4f4,Outcall,Shopzilla Related,Signup Issues,I am satisfied...,,,03/08/2023 18:47,03/08/2023 18:57,03-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
32aa6f5e-e6ec-4088-8b57-a4b27ed6b80c,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 17:18,03/08/2023 17:24,03-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
5c038621-bc4b-47a0-836d-00abfa3d349d,Inbound,Order Related,Order status enquiry,,ed3e2c23-2247-4d1a-96b5-53e1bfa4ce01,28/07/2023 17:20,03/08/2023 16:16,03/08/2023 19:49,03-Aug-23,CACHAR,Home Appliences,30999,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8f3d9941-e625-4afb-8307-da06dddd7a9d,Inbound,Returns,Fraudulent User,good,7312dcbe-8f7b-409c-8570-88f2ff0bb775,23/10/2022 14:33,03/08/2023 15:13,03/08/2023 15:15,03-Aug-23,BALASORE,Home Appliences,38999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
61faa9ff-bf62-498e-a72c-2d788cf7146c,Inbound,Order Related,Order status enquiry,I am happy,,,03/08/2023 13:56,03/08/2023 13:56,03-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6ff66d43-05d6-4ce5-a388-b3e98e75c940,Outcall,Feedback,UnProfessional Behaviour,,,,03/08/2023 09:08,03/08/2023 09:12,03-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
87861ef2-134e-4c51-bfa0-3a446d7b5937,Inbound,Order Related,Invoice request,??????,,,03/08/2023 19:26,03/08/2023 20:10,03-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
0a9fafe9-3c9f-4959-a0bc-bfadce6ecbaf,Inbound,Returns,Reverse Pickup Enquiry,Very bad customer support services provided by Shopzilla.They don't understand actual problem of customer only waste time and not provide solution to customer ,,,03/08/2023 21:17,03/08/2023 21:20,03-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
069898c8-1103-431e-b2f3-b13668b285bf,Inbound,Returns,Service Centres Related,Nothing use,9e593e26-8136-43fb-884d-1f59ef29fe5f,19/07/2023 23:55,30/07/2023 13:17,03/08/2023 01:30,03-Aug-23,KOTHAPETA,Home Appliences,28990,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
245edbcc-779f-4846-81c2-a09c99bcd8d5,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:34,03/08/2023 21:14,03-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
67e1e6ef-385d-4342-930b-ae5fb64fd2be,Outcall,Order Related,Delayed,,6d5c453a-54f1-45c9-8c82-f3c4a14ff986,22/07/2023 13:48,02/08/2023 21:32,03/08/2023 01:14,03-Aug-23,HYDERABAD,Books & General merchandise,310,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
f2dce85e-dcb2-484a-ae3f-8c954d0c06c1,Inbound,Order Related,Order status enquiry,,8344851f-8ea9-4fba-a0fd-c0ed14b87ff9,27/07/2023 09:53,03/08/2023 07:40,03/08/2023 09:25,03-Aug-23,CHANDAULI,Mobile,10999,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
258a321a-498d-4303-b041-d3f2aad4aea1,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:24,03/08/2023 09:32,03-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,4
fea9ab59-cf8e-4eb7-866c-8da650aeb52e,Outcall,Returns,Return request,,,,03/08/2023 10:22,03/08/2023 11:07,03-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
8a693f0a-029e-4447-8616-20ae3a266991,Outcall,Order Related,Delayed,,64eff111-3b27-441b-82b3-43177ff35694,17/07/2023 20:38,03/08/2023 16:56,03/08/2023 18:51,03-Aug-23,SITAMARHI,Home Appliences,1599,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ad7c70af-34c0-454b-9f0e-2134f5e00f9d,Email,Returns,Reverse Pickup Enquiry,,3bdc3a99-f2b7-4eca-be8b-7b218898eb34,25/07/2023 16:34,03/08/2023 16:58,03/08/2023 18:28,03-Aug-23,YEOTAMAL,Books & General merchandise,3077,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3b91a473-bcf8-4e5c-819e-ecf27ee3ee8c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:03,03/08/2023 16:05,03-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
8dd55b21-9c73-4efa-b4b1-a4b66ff98fb3,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:13,03/08/2023 19:58,03-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
ccc58db1-4580-4151-8649-8dd4cef68b03,Inbound,Returns,Service Centres Related,Excellent knowledge and skills ,,,03/08/2023 23:27,03/08/2023 23:37,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
7652ebb7-0b6e-41eb-8a37-2d1b28373b0f,Inbound,Order Related,Installation/demo,,,,02/08/2023 21:48,03/08/2023 11:58,03-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,3
f0b7644a-b7de-49ad-a211-ace923dc6448,Inbound,Order Related,Order status enquiry,,,,03/08/2023 07:11,03/08/2023 07:11,03-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
f4290a4a-e77f-45e1-ac36-123068e7c78b,Outcall,Order Related,Order status enquiry,Good person ??,,,03/08/2023 11:18,03/08/2023 11:27,03-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
2fd154e9-05c7-4b68-8ba0-d5bb95d02cca,Inbound,Returns,Missing,,,,03/08/2023 18:26,03/08/2023 18:29,03-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
c5372c6b-d4ce-429e-ae4f-f993bcb15c1e,Inbound,Order Related,General Enquiry,,,,03/08/2023 21:59,03/08/2023 22:02,03-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,4
d351a675-d0d5-41f7-b561-ba6d3d59b2fb,Inbound,Payments related,Payment related Queries,Payment due not good,,,03/08/2023 10:31,03/08/2023 10:34,03-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
37f87492-8672-4495-b23a-ee23fed85cde,Inbound,Payments related,Payment related Queries,I talk to your  customer support for some quaries..she don't know any information ,,,03/08/2023 12:00,03/08/2023 17:08,03-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
e995e8cc-2e02-4739-a0e2-c3a6cd2288b0,Inbound,Order Related,Installation/demo,,,,03/08/2023 12:02,03/08/2023 12:23,03-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,2
3fe185fb-ee1a-4a97-a2a2-cf0a992b81ae,Inbound,Shopzilla Related,General Enquiry,Good job,,,03/08/2023 12:16,03/08/2023 12:17,03-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
62705b39-02f2-4f75-81eb-fdbdaf2f7903,Inbound,Order Related,Delayed,,,,03/08/2023 15:09,03/08/2023 15:10,03-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
e5ceea44-fa6a-4a48-ad56-8bfc0a332b9a,Inbound,Refund Related,Refund Related Issues,Good ,,,03/08/2023 21:26,03/08/2023 21:33,03-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fe1037f7-0316-4518-8841-9bca2934afe1,Inbound,Returns,Missing,No nothing,,,03/08/2023 23:31,03/08/2023 23:38,03-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
8ad4d1f9-0eae-4fda-87b3-a9d4b9a70d0c,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:23,03/08/2023 09:26,03-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
d8f167b9-fcf5-4d33-b132-2d09b1fce067,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:03,03/08/2023 19:09,03-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
8bead944-671a-41d8-bd4c-6aad4ee26767,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:36,03/08/2023 22:39,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
be0788df-9b0a-4205-84d4-d77490fa1a4f,Outcall,Order Related,Invoice request,,,,03/08/2023 22:42,03/08/2023 23:06,03-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
101afeb6-5d97-4d1c-b87b-57bd4e889318,Inbound,Order Related,Order status enquiry,,,,03/08/2023 10:01,03/08/2023 10:06,03-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
f5ffccc0-0570-4252-b401-4fdb57a0fb67,Outcall,Order Related,Order status enquiry,Plz deliver the product on time,,,03/08/2023 10:41,03/08/2023 10:43,03-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
6785fbd1-cb15-4992-ba3f-4f6d7f2559d7,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:49,03/08/2023 18:50,03-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a9f11fdc-d133-4679-a164-de70147f349f,Inbound,Shopzilla Related,Signup Issues,,,,03/08/2023 18:53,03/08/2023 18:55,03-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
f11455a9-a68c-4491-a96b-50a3c035ed06,Inbound,Order Related,Delayed,  spoken person ,,,03/08/2023 20:15,03/08/2023 20:16,03-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
2a13992d-f152-4294-8acf-b4f92a860115,Inbound,Payments related,PayLater related,,,,03/08/2023 22:30,03/08/2023 22:33,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
0799fb85-907a-45cf-8170-94ffe2726473,Outcall,Order Related,Delayed,,,,03/08/2023 12:17,03/08/2023 14:00,03-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
5e089cd4-8bee-4fc7-b747-222389ffbee1,Outcall,Returns,Missing,Thank you customer service center ,,,03/08/2023 19:41,03/08/2023 19:41,03-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1f0e1ff2-87e8-4770-aaea-57a776f6c9ed,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:51,03/08/2023 20:54,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,2
336f3562-4be1-4461-bbda-d62b5660ee43,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:09,03/08/2023 11:17,03-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
483513c2-0185-40b8-9e8e-866bb57df8d2,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,03/08/2023 16:41,03/08/2023 16:45,03-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
0357f971-9a1f-48da-99c9-c3f4292bd823,Inbound,Order Related,Delayed,,98741719-c4e5-4b8c-aaa8-e2c303a78423,28/07/2023 17:17,02/08/2023 17:20,03/08/2023 10:29,03-Aug-23,LUCKNOW,Home Appliences,13899,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
9c7887e3-4f62-4b30-83ae-d023dec0904a,Inbound,Order Related,Delayed,,b63314f2-4f74-44dd-9245-12b9027f994d,27/07/2023 18:52,03/08/2023 20:06,03/08/2023 20:40,03-Aug-23,RAWATBHATA,LifeStyle,299,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
999c3f55-1153-4ca7-80c9-57e449296c1e,Outcall,Order Related,Seller Cancelled Order,worst experience,,,03/08/2023 11:49,03/08/2023 12:03,03-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,1
37f96b4b-5142-49db-a817-c61e158c0033,Inbound,Returns,Wrong,Tm log   nai kar rahe mere paise   me paise waps karo ,928554aa-c077-464a-a48b-130206943d8b,19/06/2023 20:10,01/08/2023 15:34,03/08/2023 15:40,03-Aug-23,AJAIGARH,Electronics,1499,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
572c4e25-8175-4a34-ab81-92f8b8cb03d0,Inbound,Order Related,Order status enquiry,,,,03/08/2023 01:01,03/08/2023 23:27,03-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
bcf0ad28-dda8-45f8-b953-ac845ee7c249,Inbound,Returns,Return request,,,,03/08/2023 16:13,03/08/2023 16:24,03-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
91a47d35-7640-477f-a0c5-719c23ecb885,Inbound,Cancellation,Not Needed,,dc9b76ec-8bef-4eba-af7d-450aa913191a,01/08/2023 10:26,03/08/2023 06:42,03/08/2023 07:23,03-Aug-23,AGRA,LifeStyle,629,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
f2d5d7d1-dd5d-4793-887b-bd271aff06a3,Inbound,Feedback,UnProfessional Behaviour,Very bad experience ,de5b1dd9-cc6a-473d-b196-44b8894d11d2,23/07/2023 06:08,02/08/2023 16:56,03/08/2023 06:30,03-Aug-23,DARBHANGA,Mobile,32999,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,1
4a15f818-283c-4d00-aa26-485ab893cdde,Outcall,Returns,Service Centres Related,,,,02/08/2023 19:11,03/08/2023 09:30,03-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
ddf17a7e-2511-433d-8738-4acba2f27986,Inbound,Returns,Reverse Pickup Enquiry,Delivery boy are not good..improve your delivery facility.,,,02/08/2023 23:56,03/08/2023 00:03,03-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
2009ac11-e136-48fa-a80a-f4da4d907b4d,Outcall,Product Queries,Product Specific Information,Don't make ambiguous or false representation on product page.,,,03/08/2023 18:29,03/08/2023 18:44,03-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,1
69db6200-ea4d-4596-81ce-273a517e9aa5,Inbound,Returns,Return request,You need to penalty for wrong item or slow service bacause we trust and know to Shopzilla not sellar.,,,03/08/2023 22:43,03/08/2023 22:50,03-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
abd330a8-f3e2-4b7a-b14a-4ed35c4ec023,Inbound,Returns,Fraudulent User,Gjjjzjxgxteuhxgxe5xhxh,,,03/08/2023 08:18,03/08/2023 08:23,03-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a1551fe5-ac26-4d7f-9027-fe69a5894eed,Outcall,Order Related,Invoice request,Very good ??????????????,,,03/08/2023 06:55,03/08/2023 07:00,03-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
a4ea7d9d-a60b-402e-bffb-7b19b672768c,Inbound,Returns,Reverse Pickup Enquiry,Stop delivering used and defective product to the customer ,,,03/08/2023 17:26,03/08/2023 18:25,03-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
6208e543-a2fe-4f2c-9c8f-6fd413273997,Inbound,Returns,Reverse Pickup Enquiry,In not helpfull ,,,03/08/2023 19:09,03/08/2023 19:27,03-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
abed0f8e-6e11-41a0-a2e8-bbfa5e3a1a34,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:19,03/08/2023 19:22,03-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
51fe68f9-22ef-4333-839e-68bd94baaa69,Outcall,Order Related,Delayed,,,,02/08/2023 21:03,03/08/2023 06:00,03-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
47159b02-0442-4583-b491-8d4292ac9b12,Inbound,Returns,Wrong,,,,03/08/2023 15:27,03/08/2023 15:32,03-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
26b4591f-26d8-4f3b-bb24-1b7559039e69,Inbound,Cancellation,Return cancellation,,,,03/08/2023 10:17,03/08/2023 10:20,03-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
23835eea-20c6-432e-bbb6-ed51691032ad,Outcall,Order Related,Installation/demo,,,,03/08/2023 11:53,03/08/2023 12:00,03-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
8bb2e172-7dac-4041-a735-58b6967b132b,Inbound,Order Related,Installation/demo,,,,03/08/2023 12:21,03/08/2023 12:26,03-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
a13bbf3c-07e8-4264-912e-18a5e538a743,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:01,03/08/2023 22:06,03-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
035c1320-f75a-4586-b9e7-dea0d415ce37,Inbound,Order Related,Delayed,,44a78516-d757-4303-a83c-3568e05f21c0,28/07/2023 18:00,03/08/2023 16:14,03/08/2023 16:19,03-Aug-23,NAVI MUMBAI,Electronics,213,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
c89e88b6-0b53-4cb4-80df-100537ec06ae,Inbound,Shopzilla Related,Signup Issues,,,,03/08/2023 00:51,03/08/2023 01:24,03-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
5187f302-4dac-46ce-b614-6d9567a1406f,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 18:20,03/08/2023 18:31,03-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
b67af3b6-f94b-460a-a9f3-29f57d9a4299,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 20:41,03/08/2023 20:44,03-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
d0c49e9d-d96f-4baf-acc2-10b6ba4bb7e7,Inbound,Order Related,Delayed,It was nice,,,03/08/2023 08:46,03/08/2023 08:49,03-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
468baa1f-11fc-4497-931e-947e586be4a2,Inbound,Returns,Wrong,Wakvas,,,03/08/2023 14:58,03/08/2023 15:00,03-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
66c43e94-d390-428a-acc9-e1718b6a3319,Inbound,Returns,Reverse Pickup Enquiry,I am conveyance,,,03/08/2023 15:36,03/08/2023 15:39,03-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
acb80233-677f-490b-99db-0e3013b21d70,Outcall,Returns,Reverse Pickup Enquiry,,,,02/08/2023 20:57,03/08/2023 17:05,03-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,2
a45261fd-7aa5-4563-b5b3-2cb68f1b1ebd,Outcall,Order Related,Seller Cancelled Order,I was raised my concern for something and the executive cut my call even I was on hold. Or after cut my call he didn't call me.. even issue still exist. What the customer service you are giving to customers,,,03/08/2023 07:36,03/08/2023 09:20,03-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
7286457a-c66f-4f9c-b53f-ee469c6ba29c,Inbound,Returns,Missing,,,,03/08/2023 21:51,03/08/2023 21:52,03-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
9820f9fb-e02f-4f8b-95eb-74349bbebed0,Inbound,Payments related,Wallet related,Thik thak hai. Loan customer service number dena chahiye taki direct bank walo see bat kar paye,,,02/08/2023 09:41,03/08/2023 10:41,03-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1a53f5e6-6d32-476d-9d4c-a1ee7265d6c0,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 09:06,03/08/2023 09:24,03-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,4
9277b875-cffd-4c48-8ff1-52516d7c7484,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 14:12,03/08/2023 14:39,03-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
219fbfc8-0717-4d18-b771-034f56eb7e5e,Inbound,Returns,Reverse Pickup Enquiry,"I customer service is good and satisfying but the issue is not solved and there's no any updates like ticked raised or looking into the issue or something related in application,i prefer getting most of information regarding the issue in the application rather than E-mail/phone communication. It would be a great experience if the wrong product is replaced the product that i ordered ",,,03/08/2023 13:36,03/08/2023 13:42,03-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
ec5442fc-1d85-4242-9127-2ef0999c5a9b,Inbound,Refund Related,Refund Enquiry,Good,,,03/08/2023 13:03,03/08/2023 21:44,03-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
770f2359-958c-4884-a79e-42adbc5c353c,Inbound,Returns,Wrong,Please customer ka problem main dhan di jiye,,,03/08/2023 16:52,03/08/2023 17:57,03-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
cced49c0-cda8-43d8-a17a-c5be5e8180e2,Inbound,Returns,Return request,,,,03/08/2023 18:36,03/08/2023 18:38,03-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
b37eb9e5-cc30-4f3c-b2a8-7a6df8b6ce5e,Inbound,Shopzilla Related,Signup Issues,"The customer executive was good as well as polite and helped me with my query.Great work, keep it up.",,,03/08/2023 09:07,03/08/2023 09:19,03-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
8a2bc8c3-f9a2-447d-aa69-3fda11a8befa,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:41,03/08/2023 18:42,03-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
12d9f309-1377-437d-92ba-2acd99c637e8,Email,Order Related,Delayed,,38b51b3d-3906-4a22-9015-0f76e09134de,27/07/2023 22:26,02/08/2023 11:30,03/08/2023 15:47,03-Aug-23,INDORE,Books & General merchandise,214,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
8982f673-1dc4-4ed0-b480-72a8cffc5232,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:28,03/08/2023 20:42,03-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,1
c117541f-0850-42dd-894e-f2439af1d7e8,Outcall,Returns,Fraudulent User,,b172e4ff-0f7c-47db-b3d4-5772b2dd8dd8,06/07/2023 17:57,02/08/2023 12:08,03/08/2023 08:05,03-Aug-23,CHHINDWARA,Books & General merchandise,692,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
370c68e1-2ecf-4a1a-9632-14fe60d8bd2d,Outcall,Order Related,Installation/demo,,,,03/08/2023 21:04,03/08/2023 21:06,03-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
f32674c4-0719-4237-b3c6-1677b4c3011c,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 10:03,03/08/2023 10:04,03-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
33ba1fa6-bfec-41d0-93f2-ddfd9fcc1d25,Inbound,Returns,Fraudulent User,,,,03/08/2023 12:59,03/08/2023 21:17,03-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
4b7df82d-9e54-4e23-a1f9-7924d5af399f,Inbound,Feedback,UnProfessional Behaviour,Very nice ?? telling ,,,03/08/2023 20:07,03/08/2023 20:10,03-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
a3d95873-1e17-46e5-a54a-3a4b3a7a973a,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 21:27,03/08/2023 21:51,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,1
e0a17d75-f1e0-4e9f-879d-820fd1a5816f,Inbound,Returns,Fraudulent User,,,,03/08/2023 00:27,03/08/2023 00:43,03-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
708dc5d0-6c80-4c81-883d-c0b64159d8e0,Email,Returns,Damaged,My product was very old and damaged.so I need exchange ,6e70bcc9-20c7-4793-9b33-46597b6566d4,29/07/2023 16:20,03/08/2023 14:23,03/08/2023 14:31,03-Aug-23,CHENNAI,Books & General merchandise,749,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,3
472b349a-f490-4b31-b5a3-800d52d88f31,Inbound,Order Related,Order status enquiry,Enquiry development ??,0e5b2845-b296-4258-8532-7144b90f7d29,31/07/2023 22:11,03/08/2023 18:21,03/08/2023 18:25,03-Aug-23,ALIPORE,Mobile,20230,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
9839db55-5f46-4f6d-a1f2-b63c03bff8fd,Inbound,Returns,Reverse Pickup Enquiry,The return second time cancelled by Shopzilla.Just give me refund or replacement as soon as possible. Don't waste my time. It's like harrasment.,,,03/08/2023 05:48,03/08/2023 05:54,03-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
bc0f80da-6312-4536-9b6a-c8c142da4dbf,Inbound,Refund Related,Refund Related Issues,Good combination ,,,03/08/2023 19:33,03/08/2023 19:37,03-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
690211f4-bd32-433e-aaa2-38c15b7f5ffe,Outcall,Returns,Service Centres Related,,,,03/08/2023 09:45,03/08/2023 11:49,03-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
0b172d3e-bdd5-4c77-a6ca-ea84b2cfa278,Outcall,Returns,Technician Visit,Issue not even addressed till now. Technician call was scheduled for yesterday and I didn't receive any call or update yet.,,,03/08/2023 11:09,03/08/2023 16:49,03-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2b6c2b39-7304-47e2-a91c-c0f72c229943,Inbound,Product Queries,Product Specific Information,I have played last IPL season contest on Shopzilla and win some voucher but till today didn't credit it. I have tried to calling customer care of Shopzilla so many times but I can't succeed. At present my feeling is some one cheatated me...thank you...my best wishes to Shopzilla.,,,02/08/2023 17:13,03/08/2023 12:25,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
f7c33ac5-b8ff-4a79-836e-5a8993d56ea7,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:03,03/08/2023 12:05,03-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
1c611dab-020f-4d25-a916-f3ea419e7141,Inbound,Order Related,Installation/demo,,,,03/08/2023 16:32,03/08/2023 16:37,03-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
490e7e72-64f4-4f8a-a705-0775c27f464b,Email,Returns,Missing,osemmmmm service ,,,03/08/2023 11:51,03/08/2023 12:07,03-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c233f142-40ad-4467-818b-ad59731bc5e4,Inbound,Returns,Wrong,Thanks sir,4c9fd8aa-1727-4de5-8330-f214ad34be85,28/06/2023 11:30,03/08/2023 21:13,03/08/2023 21:14,03-Aug-23,MUNDRA,Electronics,1999,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
edc1a255-d81a-450c-9958-2709578efaaa,Inbound,Order Related,Installation/demo,,,,03/08/2023 17:38,03/08/2023 17:57,03-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
6875c453-fd1b-4b7a-9f88-df1b82a52cf5,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 12:58,03/08/2023 13:01,03-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
b2e52ca8-1500-408b-b76d-e3bee63dc29a,Inbound,Returns,Return request,,,,03/08/2023 21:07,03/08/2023 21:09,03-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
5552a657-d910-4e4d-99d8-67f8155043bd,Inbound,Order Related,Delayed,,c3bce3d8-dffc-42e2-83c1-22405d3c205c,22/07/2023 21:41,03/08/2023 16:03,03/08/2023 20:58,03-Aug-23,YAMUNANAGAR,Books & General merchandise,824,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
028304b3-ea00-4f1e-a131-c97cbd85ffa8,Inbound,Order Related,Installation/demo,,,,03/08/2023 11:43,03/08/2023 12:18,03-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
6d702fdb-6ada-4964-add6-9fad616b9dab,Outcall,Shopzilla Related,General Enquiry,Geetanjali is good ??,,,03/08/2023 13:02,03/08/2023 13:06,03-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
08bba044-1a9f-4400-8ed4-25a7c3773e80,Inbound,Order Related,Order status enquiry,So sweet,,,03/08/2023 21:43,03/08/2023 21:43,03-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
b92f0529-c7fb-4f28-a7df-d5fa17c396a8,Inbound,Order Related,Delayed,,,,03/08/2023 20:45,03/08/2023 21:02,03-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
243a144c-364f-47b8-bc7a-269bde23a783,Inbound,Product Queries,Product Specific Information,Good Customer Excutive Service Shaurava & Aarama ,,,02/08/2023 10:10,03/08/2023 13:37,03-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
f9e37744-a6c2-4008-b5f2-eaa6bc70a7d2,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 09:03,03/08/2023 09:06,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
89ba07b9-6cdf-4b37-ad4a-cab6f1450cb5,Outcall,Payments related,Payment related Queries,,,,03/08/2023 16:56,03/08/2023 17:08,03-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,3
bf5a830e-9c0c-47b5-b6b4-c80ae2e4e5a8,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 21:00,03/08/2023 21:48,03-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
dae696eb-b007-4ee3-b7e1-b0c9a291c955,Outcall,Returns,Return request,,,,03/08/2023 20:53,03/08/2023 20:56,03-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
f02fdf82-231c-4a01-8e6d-1f536761cd90,Inbound,Returns,Reverse Pickup Enquiry,,658915d9-9fde-4c7c-8756-01267a0b229c,25/07/2023 16:39,03/08/2023 16:47,03/08/2023 18:06,03-Aug-23,PANVEL,LifeStyle,264,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
0c5d679d-4ac1-465d-8239-5c1f615ed0fc,Inbound,Order Related,Order status enquiry,,,,03/08/2023 14:59,03/08/2023 15:04,03-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
e9d4ef80-bd62-4b42-9823-8c3c68d2ebaf,Inbound,Order Related,Installation/demo,No help ,5061151c-c7df-45e9-8300-d34d63b88ffb,22/07/2023 10:36,03/08/2023 10:47,03/08/2023 11:09,03-Aug-23,GURGAON,Home Appliences,2195,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
4f906b10-c36a-4348-b42f-518fcbf6ea00,Outcall,Order Related,Order status enquiry,,,,03/08/2023 11:07,03/08/2023 11:09,03-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
712cdcc2-e13d-4e1a-86f3-c4d3ca341c38,Inbound,Returns,Fraudulent User,,,,03/08/2023 11:40,03/08/2023 11:41,03-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9f4b1ea9-c163-44e6-a77a-002a63f496ad,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 15:21,03/08/2023 15:23,03-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
b8fec9b9-352d-4636-b92b-3b3a8a5ad8da,Inbound,Order Related,Delayed," , I facing the delivery issues being as a plus member ",196b9a97-f8c3-4933-81ab-2b139c32896a,27/07/2023 01:26,03/08/2023 04:02,03/08/2023 04:03,03-Aug-23,HYDERABAD,Electronics,59490,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
5baf5fdd-c9cb-4354-a08f-c7d865811c28,Inbound,Returns,Return request,,,,03/08/2023 14:05,03/08/2023 14:11,03-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
fb1450ec-8d7b-41d5-b3cb-1728c4df2f71,Inbound,Product Queries,Product Specific Information,"Rasing complaint to consumer forum due to negligence of the Shopzilla support system. Received a faulty product, neither Shopzilla is taking ownership not  . ",,,03/08/2023 16:17,03/08/2023 16:23,03-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,1
0d943b12-489b-42db-9990-d64065d3f796,Inbound,Returns,Return request,,,,03/08/2023 17:03,03/08/2023 17:09,03-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,3
77f7778c-c22f-4c67-aca2-130dc9a495be,Inbound,Order Related,Delayed,,804f1501-01c7-4b49-bde0-a6a1ae854240,27/07/2023 10:23,03/08/2023 17:38,03/08/2023 17:41,03-Aug-23,HYDERABAD,Mobile,29999,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
336870f6-3458-4ce8-b98f-939922adeb39,Inbound,Returns,Wrong,,,,03/08/2023 13:13,03/08/2023 13:17,03-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,1
613e4311-9d84-4081-8f4b-533be3c45728,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:43,03/08/2023 19:43,03-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
fcca775d-9e90-4890-ba03-dbe1b7d5c6f2,Inbound,Returns,Reverse Pickup Enquiry,"This is really really bad experience if you闁剧粯娲濋崝鍛存嚇閻ㄥ… reading this please understand the concern, I am not satisfied with the product and it闁剧粯娲濋崝鍛存嚇閻 defective in sound hence I raised return in given time itself and refund also approved by your team you can check it and also return pick up was given two times both the occasions your member hasn闁剧粯娲濋崝鍛存嚇閻 came to pick up I contacted you several times you can cross check and also you delayed it for more than 10 days to pick up the order and it didn闁剧粯娲濋崝鍛存嚇閻 happen till now .,,, hence return policy dates of seller crossed due to your failure in picking up the item now   suffering because of Shopzilla and your team SuperBuy is the best till date ?????? I made a huge mistake at least replace the item with the colour I need is   that is also your not doing it better please take the product and give my money to original source that is Shopzilla pay later, if go thruway you can see it闁剧粯娲濋崝鍛存嚇閻 your mistake in not picking up the item and made wrong commitments by saying your REFUND IS APPROVED you can cross check I don闁剧粯娲濋崝鍛存嚇閻 know what to say HORRIBLE EXPERIENCE ",,,03/08/2023 22:40,03/08/2023 22:58,03-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,1
7d61df2e-82ac-4295-8392-35f0330e1164,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 18:10,03/08/2023 20:42,03-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
f084a55c-3cbb-4b8c-a1fb-6f28c2f28516,Inbound,Returns,Reverse Pickup Enquiry,Thanks so much for supporting,,,03/08/2023 07:50,03/08/2023 07:52,03-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
29a2f5ba-db4f-4587-aaad-1140d49d3126,Outcall,Product Queries,Product Specific Information,Thank you Shopzilla ,,,03/08/2023 11:10,03/08/2023 11:12,03-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,4
a6ac8138-6746-4376-b35c-c5728cc32466,Outcall,Shopzilla Related,Shopzilla Rewards,"Sabse bekar company Shopzilla  har bar phone cancel kr deti h last pe bolti h seller ne cancel kiya ,     etc etc",,,03/08/2023 12:59,03/08/2023 13:00,03-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
8800823a-3e86-49b7-a4c4-0ac199312e37,Inbound,Returns,Wrong,,,,03/08/2023 13:49,03/08/2023 14:06,03-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
1a2c0450-3bfe-490a-a30e-6a7681bed947,Inbound,Product Queries,Product Specific Information,Nice,,,03/08/2023 15:39,03/08/2023 16:30,03-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
81056ea1-e9bc-40fd-99c2-49dc773125ed,Inbound,Refund Related,Refund Related Issues,Worst customer service I have ever seen..... ,,,03/08/2023 15:38,03/08/2023 15:58,03-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
9541aea5-26e5-4ef7-b78f-f88a2db1d221,Inbound,Refund Related,Refund Related Issues,Very good customer care,,,03/08/2023 16:42,03/08/2023 17:04,03-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
01f27ea7-c3fd-46bb-bc2b-0c07749f5bdf,Inbound,Order Related,Delayed,,,,03/08/2023 18:37,03/08/2023 18:38,03-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
a119c116-0d2c-42ba-8e15-a85f7116d99b,Inbound,Cancellation,Not Needed,I m very happy for customer support ,,,03/08/2023 21:03,03/08/2023 21:08,03-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
effc0fc2-60ca-403e-b9fc-24c57a1861af,Inbound,Cancellation,Not Needed,,a4f5b210-055a-4f70-bd6a-a017abbb0d3c,25/07/2023 07:39,01/08/2023 12:10,03/08/2023 07:46,03-Aug-23,Kalyan,LifeStyle,449,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
21c589a3-a483-4046-8690-e88e553a0c7e,Inbound,Cancellation,Not Needed,,728095ef-3f8f-4583-b093-e2c06c369d96,26/07/2023 15:14,03/08/2023 21:26,03/08/2023 21:28,03-Aug-23,BHILWARA,Books & General merchandise,433,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
22c0b8a0-d667-4053-be14-e4dbc6ffc0da,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 09:06,03/08/2023 09:08,03-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
9befa541-6265-4f4c-bdc6-eb1fd625e414,Inbound,Order Related,Delayed,,bf9a8abc-03a9-4598-b643-1b4c6577565b,22/07/2023 10:50,03/08/2023 12:27,03/08/2023 12:29,03-Aug-23,JAMMU,Mobile,32999,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,2
c6538411-4800-4ce2-8508-638eb65509c4,Inbound,Order Related,Order status enquiry,,,,03/08/2023 17:28,03/08/2023 17:29,03-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
45fd781e-4ced-4bc9-9f90-4b87b4ab2c0c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:15,03/08/2023 10:20,03-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
292c9e3b-5e94-44cb-ad81-ba23be64733a,Outcall,Returns,Missing,,,,03/08/2023 12:08,03/08/2023 12:24,03-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
e461697c-7113-4a0c-9778-1b24f09f5ce5,Inbound,Returns,Return request,,,,03/08/2023 13:23,03/08/2023 13:26,03-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,3
66c1e2f9-378e-4a9f-8c71-47c90d7f35ee,Inbound,Returns,Missing,Good,,,02/08/2023 11:20,03/08/2023 11:22,03-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
4e9da713-fbf3-427c-b77f-22bda080887a,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 00:17,03/08/2023 00:19,03-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
6a20aa5d-ee93-4808-9322-e307e98b6662,Email,Order Related,Installation/demo,,,,03/08/2023 10:20,03/08/2023 10:24,03-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,2
6ba28d34-6b27-4990-b8ce-b28e04c187f2,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:11,03/08/2023 19:15,03-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
18b01bcd-bd60-4932-8cbd-43cde3302424,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 19:39,03/08/2023 19:42,03-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
9bdca300-192c-4866-905e-edf5028f7bbb,Email,Order Related,Installation/demo,,,,03/08/2023 12:44,03/08/2023 12:48,03-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
1fcd7a50-15d2-4648-b393-a2df130dde1f,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 11:56,03/08/2023 12:01,03-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
c7f09b80-0986-4e4a-86e7-0178cfeecfd2,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 22:38,03/08/2023 23:33,03-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
baa3d6fa-ded5-465f-a23d-5b4814d05a23,Inbound,Order Related,Order status enquiry,,92fd7ad6-25b4-448d-a5fb-4cefbf664e3a,31/07/2023 20:42,03/08/2023 10:26,03/08/2023 10:33,03-Aug-23,RANCHI,Electronics,64990,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
6dff1cb1-b77c-4c25-abfd-e6d17968516a,Inbound,Order Related,Order status enquiry,,,,03/08/2023 09:00,03/08/2023 13:07,03-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
cc1b3464-d535-4b12-ba7e-9e97b094ec99,Outcall,Refund Related,Refund Related Issues,,,,03/08/2023 10:31,03/08/2023 11:09,03-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
961e9913-518b-45d2-ade9-f1196ebfc598,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:55,03/08/2023 21:27,03-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
0cb64cee-dfa5-4628-804d-418992204ca1,Inbound,Returns,Reverse Pickup Enquiry,Good,312356c8-f777-4320-907a-c954ced9d41a,21/07/2023 11:17,03/08/2023 10:47,03/08/2023 10:51,03-Aug-23,PATNA,Books & General merchandise,440,,John Jones,Aiden Patel,John Smith,>90,Morning,5
8b5466c8-4c7d-4253-abb5-18721215c13b,Outcall,Refund Related,Refund Enquiry,,,,02/08/2023 12:39,03/08/2023 13:13,03-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
2980deca-6f04-4cad-ba1d-20364c965a4d,Outcall,Order Related,Order status enquiry,Good,,,03/08/2023 20:28,03/08/2023 20:29,03-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
04f4357f-1986-4197-9ade-8e0e422d233d,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:46,03/08/2023 22:08,03-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
c6e4c3c4-6193-4ace-87e7-92842daf6c4c,Inbound,Order Related,Delayed,,fc26e503-b730-445c-b0e9-a1d07ebd2183,28/07/2023 19:34,01/08/2023 09:23,03/08/2023 10:45,03-Aug-23,HYDERABAD,Mobile,18999,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8339fbe8-b1ed-477d-90aa-68c1989a07e2,Outcall,Order Related,Delayed,,2abfef71-a2da-4991-a54c-e94c378202f1,20/07/2023 08:40,03/08/2023 07:04,03/08/2023 07:08,03-Aug-23,JAUNPUR,Books & General merchandise,1230,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
7898edad-d8bc-40f4-b20e-d39056be2d06,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 19:01,03/08/2023 19:04,03-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
34e66654-4537-4fed-9178-4ff051187e08,Inbound,Order Related,Invoice request,,,,03/08/2023 19:09,03/08/2023 19:12,03-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
ee4b17ca-e2cf-4cdb-b502-8f513e7c9e57,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 19:38,03/08/2023 20:48,03-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
4a9efa42-ab0c-49f6-baa9-8e0329bd1a16,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:47,03/08/2023 19:49,03-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
6c75fd93-7a73-489a-b443-e5c130ae2784,Inbound,Returns,Technician Visit,,e44f0888-4f41-46a1-b0be-5a367f185aee,26/07/2023 23:07,01/08/2023 16:06,03/08/2023 00:09,03-Aug-23,NEW DELHI,Mobile,8799,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
1eb3b14d-9fca-4ed9-b1a0-cf3ab012ef9c,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 11:25,03/08/2023 11:26,03-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
77697584-40fa-4bcc-947f-8c62286dcef4,Inbound,Order Related,Installation/demo,,,,03/08/2023 21:18,03/08/2023 21:26,03-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
05523ce6-f957-425b-88d6-04f62746e739,Inbound,Order Related,Priority delivery,,4c0051be-82d9-4d88-b87e-3eca943df0cc,29/07/2023 13:45,03/08/2023 10:57,03/08/2023 11:01,03-Aug-23,MADANPUR,LifeStyle,269,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
58757010-309a-4af6-aca8-d818e2314854,Inbound,Order Related,Installation/demo,,,,03/08/2023 15:36,03/08/2023 15:37,03-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
af154fc5-faeb-4f16-a440-8f6b1aa63247,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 16:53,03/08/2023 16:53,03-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5a3b19c7-7277-41df-abdb-83a0e8a31eba,Inbound,Returns,Reverse Pickup Enquiry,Fhh,,,03/08/2023 17:53,03/08/2023 18:06,03-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
656fe8b0-45fe-40e2-9825-4f0912da34df,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 18:47,03/08/2023 19:19,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
6bfaac9f-ab56-4326-aa4d-57ac6e7ccc73,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 13:55,03/08/2023 14:05,03-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
71c81d78-4160-4a05-98fe-5ae6220daad0,Inbound,Returns,Service Centres Related,,,,03/08/2023 14:08,03/08/2023 14:10,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
54c3e5e9-48a5-4f44-b20a-a34d063b4328,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer thank you ji,,,03/08/2023 18:39,03/08/2023 18:40,03-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
a406fa58-094a-4482-bc7d-623aa5225fb6,Inbound,Order Related,Order status enquiry,Very poor experience. U doing fraud with me.,,,03/08/2023 21:24,03/08/2023 21:24,03-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
1464c0c2-9450-408c-9562-6fdda078e56f,Outcall,Order Related,Priority delivery,All is well,,,03/08/2023 21:30,03/08/2023 21:36,03-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
aebe32db-5321-4272-849b-5004ee3d9701,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:17,03/08/2023 16:18,03-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
40b089c4-34c5-440b-bdad-5a531144d6d4,Outcall,Order Related,Order status enquiry,,,,03/08/2023 20:21,03/08/2023 20:24,03-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
bd5a7dc5-18d8-4b47-80c8-bc7168012989,Inbound,Returns,Reverse Pickup Enquiry,Very Good Enfarmation,,,03/08/2023 14:18,03/08/2023 14:19,03-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
6a1aa4ef-7949-4765-bfed-f1b311cc0503,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:28,03/08/2023 18:30,03-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
6b3d09ea-85d4-4155-89ea-ed0ab4ee8582,Inbound,Order Related,Installation/demo,Thanks,,,03/08/2023 10:06,03/08/2023 10:09,03-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
7312e005-5e7a-43fb-b166-4090e393528a,Inbound,Order Related,Delayed,"You guys are con , can't expect anything from you",,,03/08/2023 11:11,03/08/2023 11:18,03-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
1bb38fff-d56a-4858-9bc4-f4b6fe3f7730,Inbound,Returns,Reverse Pickup Enquiry,,0f224061-8f20-43ec-b503-606cfc9068d8,22/07/2023 19:11,03/08/2023 11:08,03/08/2023 11:12,03-Aug-23,HINGOLI,LifeStyle,196,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,4
78c57e90-790d-4b26-a2f1-754b7b5f464e,Inbound,Order Related,Delayed,Good ,4c672587-1654-4706-9b68-3a3a1f510f2c,25/07/2023 08:09,03/08/2023 09:57,03/08/2023 09:59,03-Aug-23,PUNE,Books & General merchandise,199,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,4
ec74f582-ec81-4a8e-ad3a-ff71eddc0e6b,Inbound,Payments related,Online Payment Issues,,,,03/08/2023 09:25,03/08/2023 12:35,03-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
0e8e0504-ca82-458a-b1e8-3a6ed961f335,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 16:27,03/08/2023 16:40,03-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
65e16b54-79f1-45fe-87fc-e0f35000759c,Inbound,Order Related,Order status enquiry,,,,03/08/2023 11:57,03/08/2023 12:00,03-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
ebf9552b-da58-4d3b-bc59-139d36e25656,Outcall,Returns,Return request,Customer support very good ,,,03/08/2023 12:00,03/08/2023 12:03,03-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
a1269358-35eb-433d-9bbe-52ee7b5144f7,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 16:14,03/08/2023 16:38,03-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4fba68fa-7d62-472f-91e2-b9a5635d7ea0,Outcall,Order Related,Installation/demo,,,,03/08/2023 17:24,03/08/2023 17:33,03-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
5f06218c-a843-4eb6-a07a-d27cad51aaad,Inbound,Payments related,Payment related Queries,,,,03/08/2023 18:45,03/08/2023 18:48,03-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
4fe39dfe-5663-4c3d-b117-e41ed35058d3,Inbound,Returns,Reverse Pickup Enquiry,The customer care is so friendly.and helping hand ,,,03/08/2023 23:00,03/08/2023 23:08,03-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
71ef9b4e-b0d7-4975-9128-0139a21d25b2,Inbound,Shopzilla Related,General Enquiry,good service,,,03/08/2023 12:11,03/08/2023 12:13,03-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
3555123c-a0b9-40c7-b03e-05dfdc2329ab,Email,Refund Related,Refund Enquiry,,,,03/08/2023 15:47,03/08/2023 16:17,03-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
20549fcb-c6ae-4059-bb2f-5014c8716595,Inbound,Returns,General Enquiry,,,,03/08/2023 16:25,03/08/2023 16:26,03-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
0160cc0d-7737-45ef-9cca-df40cda58a62,Inbound,Order Related,Delayed,,,,03/08/2023 22:59,03/08/2023 23:01,03-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
93f21479-6276-400a-bbe7-a12080d874e3,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 07:38,03/08/2023 07:40,03-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
0a6d6c1e-bb30-421a-9ca4-6003ff6c5fb4,Inbound,Returns,Reverse Pickup Enquiry,I am happy solve issue,,,03/08/2023 10:55,03/08/2023 10:58,03-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
2cb21a22-f24b-429c-af66-bbabd29675d9,Inbound,Payments related,Wallet related,,,,03/08/2023 12:50,03/08/2023 12:51,03-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
91496406-c137-42f8-a365-65252de878da,Outcall,Returns,Return request,Good way of talking,,,03/08/2023 17:44,03/08/2023 17:55,03-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
9d3f0f39-48c7-4164-8dc5-05462fa1af4b,Inbound,Returns,Reverse Pickup Enquiry,My return all time cancelled and delivery man is not pick up ,,,03/08/2023 18:42,03/08/2023 18:47,03-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
1634ebb4-1a90-40c3-869d-b17528b1cd75,Inbound,Returns,Fraudulent User,,,,03/08/2023 18:28,03/08/2023 19:20,03-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
7f3a96d1-d5de-40b8-be59-22bd5237b826,Inbound,Returns,Service Centres Related,,,,03/08/2023 21:15,03/08/2023 22:25,03-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
2daab83e-644a-4b3d-82fa-4028be60d603,Inbound,Returns,Reverse Pickup Enquiry,,934321d1-057a-4351-8e07-c3965ae41ea1,27/07/2023 11:26,03/08/2023 17:48,03/08/2023 23:37,03-Aug-23,PUNE,LifeStyle,312,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
1d2de504-61d6-430c-a054-6effe208e843,Outcall,Order Related,Delayed,,,,03/08/2023 08:26,03/08/2023 08:36,03-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
89331706-6d71-4ac9-9fb2-098716c05183,Inbound,Payments related,Online Payment Issues,Ashwini is champ,,,03/08/2023 00:40,03/08/2023 10:13,03-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
d8c64f62-1c40-40b8-9841-5ea11ff680d3,Inbound,Returns,Wrong,Very Bad & lose services this web portal.,,,03/08/2023 18:22,03/08/2023 18:38,03-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
3e5309fd-637c-459b-a93e-63386b7b3b14,Inbound,Returns,Return request,,,,03/08/2023 21:30,03/08/2023 21:36,03-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
80841242-0d4d-45db-bf7f-c2400c5772ae,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 10:45,03/08/2023 10:53,03-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
4a1da3d3-fcb7-4229-a569-a7a59ed14740,Outcall,Returns,Reverse Pickup Enquiry,Thank you for the support,,,02/08/2023 13:21,03/08/2023 16:37,03-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
af1aad2b-8aaf-46ed-9096-b8e22584996c,Inbound,Feedback,UnProfessional Behaviour,Thanks,,,02/08/2023 13:28,03/08/2023 11:37,03-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
3a3129a2-d7d7-40ee-ad76-104d52f41f16,Outcall,Order Related,Invoice request,"Good Response, well knowledge of customer executive. ",,,03/08/2023 06:41,03/08/2023 06:44,03-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
a8ce7dd5-15f9-46ed-9d95-e446cb71339a,Inbound,Returns,Return request,,,,03/08/2023 15:33,03/08/2023 15:35,03-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
b0d9eeb2-96a8-409a-b185-73bfc22eb957,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:03,03/08/2023 16:05,03-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
76ae0425-82ba-4e92-a9a8-4ff00ad3d819,Inbound,Returns,Reverse Pickup Enquiry,Sound ,,,03/08/2023 22:04,03/08/2023 22:11,03-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,1
3e1b9159-2285-4dbf-a03a-209ab6b46d4e,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 12:58,03/08/2023 13:12,03-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,1
0b150c38-e11f-4cd8-ae8f-955497c0c62e,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:15,03/08/2023 13:16,03-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
8fc56765-2d08-4930-a198-78759e75c539,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:19,03/08/2023 16:21,03-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
fe77a28c-8b1e-4b48-b239-d0928e01dd8d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:26,03/08/2023 22:00,03-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
8dc86113-c6e5-438e-8d85-7ae3b738a5cf,Outcall,Returns,Fraudulent User,"Wishmaster in   is repeatedly creating mischief by not giving sale invoice with item description, and often items are found missing when checked later on. ",,,02/08/2023 17:18,03/08/2023 00:11,03-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
53413535-d236-43cd-8651-baf8ab6567ab,Outcall,Order Related,Order status enquiry,Im satisfied n feeling good bcoz customer executive support me solve my problem talking very politely... Thank u   ??,,,03/08/2023 07:25,03/08/2023 07:26,03-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
c489568e-9228-4e5f-97ca-99bca21afaf0,Outcall,Order Related,Delayed,,,,04/08/2023 13:45,04/08/2023 13:45,04-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,4
eb66b5ee-d94b-4368-95b1-4514a4dfdcc7,Inbound,Order Related,Order status enquiry,,,,04/08/2023 22:31,04/08/2023 22:37,04-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
eeb24f51-5883-4de2-907f-ee98f36d0e76,Inbound,Returns,Wrong,,,,04/08/2023 14:51,04/08/2023 15:15,04-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
d96e6198-c93f-4432-91a1-3ce8b89c7e42,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:16,04/08/2023 14:21,04-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
8ce21e11-d52b-4277-a36a-236dce169921,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:15,04/08/2023 11:16,04-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
5b3b25d9-b035-4153-90e4-3f1c370d171c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:12,04/08/2023 17:13,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
dd9f1017-6277-4dc2-8ccb-65b7fb870bb4,Inbound,Returns,Wrong,,,,04/08/2023 22:26,04/08/2023 22:29,04-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
672d20b9-cf8b-4e4e-a364-8b50dacfc3e0,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 23:44,04/08/2023 23:47,04-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1713d6d2-06c8-4105-8b5f-911a2556b635,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:43,04/08/2023 16:44,04-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f2e0330e-470f-424e-8314-faf98927af25,Inbound,Returns,Return request,Not refund on time,,,04/08/2023 18:41,04/08/2023 18:47,04-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,1
f6a0691c-b7b1-4bd1-a61c-4f1d63de5a3b,Inbound,Order Related,Delayed,,,,04/08/2023 08:31,04/08/2023 08:44,04-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
456d093a-1aca-403f-a84b-1c5a1ded720f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 01:28,04/08/2023 01:28,04-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
c2969ac3-040c-43f7-b3e9-06d074f133da,Outcall,Order Related,Delayed,,,,04/08/2023 06:30,04/08/2023 08:11,04-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
e1113d80-32e7-43fc-8352-5c834429ed73,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:32,04/08/2023 08:40,04-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
912eba2d-9f8c-4f61-9da0-b7c48f1df3bd,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 10:10,04/08/2023 14:52,04-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
47e044e3-8602-4aaf-82e9-ec35386a11d8,Inbound,Returns,Reverse Pickup Enquiry,Very best ,,,04/08/2023 06:42,04/08/2023 06:46,04-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
57f3c4e8-1b60-4c59-a7ff-6b431d2601b0,Inbound,Returns,Service Centres Related,,,,04/08/2023 10:10,04/08/2023 11:42,04-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
fe0e87a7-7a7d-4eee-8d98-a311f45958bb,Inbound,Returns,Missing,Good,,,04/08/2023 19:35,04/08/2023 19:36,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
38e4cda3-acf1-4e64-add9-8ec4faf5b136,Inbound,Returns,Return request,,,,03/08/2023 20:42,04/08/2023 08:28,04-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
a4a000a6-c90f-4045-a933-52d389b00b26,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 10:20,04/08/2023 10:31,04-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
9546ec3f-06f3-4a53-bad9-1c888938136d,Outcall,Order Related,Order status enquiry,,7c8bd9e1-bb24-49c4-8ec5-ecbb947c9716,29/07/2023 07:08,04/08/2023 12:56,04/08/2023 12:58,04-Aug-23,DHUBRI,LifeStyle,342,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
b5b66131-8d97-436a-8248-2cbbe68ab844,Outcall,Refund Related,Refund Related Issues,Good ,07f38d64-1543-412a-a8c1-9b086dc8862c,26/07/2023 02:27,04/08/2023 17:14,04/08/2023 17:17,04-Aug-23,NEW DELHI,LifeStyle,6029,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4d92d307-df9b-4fa7-a152-2fc1c8afac07,Inbound,Returns,Fraudulent User,Not good ,,,03/08/2023 07:24,04/08/2023 19:21,04-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,3
c8f37186-7ae7-4789-8417-a8d1439d9ae8,Email,Returns,Reverse Pickup Enquiry,Issu solve nhi  e sirf sorry bolte hai Inko kya sorry bolne ki training de.rhaki hai kya ,,,04/08/2023 12:35,04/08/2023 12:36,04-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
b1f89dac-e418-4acd-8613-283393e88cc6,Inbound,Order Related,Installation/demo,Please refund my product my product warranty are available please there in some technical issue so refund my product ,,,04/08/2023 10:40,04/08/2023 11:00,04-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,2
ce271edc-4148-4532-ba47-2aae74e541b6,Outcall,Payments related,Online Payment Issues,He cut my call he behaved rudely,,,05/08/2023 00:43,05/08/2023 00:52,05-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
54e4c897-ebc0-44cc-a9a3-7b9f1cf28c06,Outcall,Order Related,Order status enquiry,,,,04/08/2023 01:02,04/08/2023 01:39,04-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
bb035ae6-0097-40f9-b772-3293727ecd6d,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 17:10,04/08/2023 14:17,04-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
aab9ba67-7cb1-4980-9533-cf5fd6efc096,Outcall,Payments related,Payment related Queries,,,,04/08/2023 12:44,04/08/2023 12:57,04-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7c9139f5-0f5c-46e6-a531-2a77ff839c6a,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much madam,,,04/08/2023 20:49,04/08/2023 20:49,04-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
51c0aa9f-161b-4676-aaf1-4068f714e147,Inbound,Order Related,Delayed,Delivery time of your product is very bad.Products not delivered in time ,b12f3f14-638c-40b8-b54c-ee507625076e,27/07/2023 10:56,04/08/2023 12:26,04/08/2023 12:29,04-Aug-23,PUNE,Books & General merchandise,589,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
b0123eb6-782c-42c5-a0c2-e1170b3397d1,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:12,04/08/2023 18:12,04-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
f255c430-acbb-450c-9376-935464a20b84,Outcall,Order Related,Customer Requested Modifications,,,,04/08/2023 08:59,04/08/2023 09:02,04-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
b9998167-8403-4bcd-8af0-f44f93ae60fa,Inbound,Payments related,Payment related Queries,Prblm is not fixed (technical issue) yet but the way she were explaining....i feel like if prblm is not fixeble it would get fix.......she were so kind and polite.....i forget her name but that person is so humble ,,,04/08/2023 10:04,04/08/2023 10:13,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
393a85ca-b8eb-4675-86c9-fbf87ae3c78d,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 15:05,04/08/2023 15:06,04-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8b0fcd91-ac4b-48c6-a3cd-f040a1c1c114,Inbound,Returns,Exchange / Replacement,No,,,04/08/2023 08:39,04/08/2023 08:42,04-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
ac0a8b7c-5f79-4162-9d76-a161f5b26d37,Inbound,Feedback,UnProfessional Behaviour,Delivery boy behaviour is very poor ??,,,04/08/2023 19:05,04/08/2023 19:12,04-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
9aedc2f5-d389-436e-9e2e-a97fc2244a9b,Outcall,Returns,Reverse Pickup Enquiry,",",,,04/08/2023 10:42,04/08/2023 10:45,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
6c16df12-7df8-4e19-8163-b235b0821304,Inbound,Refund Related,Refund Enquiry,Good ,,,04/08/2023 22:34,04/08/2023 22:39,04-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
cefc43d0-a8e2-4204-9808-6cb1f36409cd,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:45,04/08/2023 16:45,04-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
af53de95-4143-4b81-a09e-0ecbc16971dd,Inbound,Returns,Fraudulent User,It is very difficult to reach out to customer support for delivered grocery items.  I COULD NOT LODGE A complaint. Somehow managed to get on touch with support executive,,,04/08/2023 23:08,04/08/2023 23:12,04-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
f43d65a0-3d03-4d21-b809-12de139e1b7e,Inbound,Returns,Reverse Pickup Enquiry,Am happy ,,,04/08/2023 07:28,04/08/2023 07:33,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
da27bbfb-bd6a-412c-bba4-f1d3e84a59b0,Inbound,Returns,Reverse Pickup Enquiry,Well boat is a pretty big company and 2 products of the same defect. I had not expected it. Please pass my feedback to the boat team because they have serious quality issues,,,04/08/2023 10:54,04/08/2023 10:56,04-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
8a407c46-fe5b-481f-9210-a578f367223f,Outcall,Order Related,Installation/demo,Better ,,,04/08/2023 13:32,04/08/2023 13:34,04-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
3bac028a-1603-4667-b525-ce6b87e4974b,Email,Cancellation,Not Needed,,,,04/08/2023 14:57,04/08/2023 14:57,04-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
16a67ce0-9253-4705-a661-12e39ddcf6c9,Inbound,Returns,Return request,Very very good ,,,05/08/2023 00:43,05/08/2023 02:32,05-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
ac9051b1-1a72-4282-bf45-2053a3bf997b,Outcall,Returns,Return request,,9fe467a7-aec8-4984-aaf7-44c19227aaaf,29/07/2023 18:48,03/08/2023 22:48,04/08/2023 02:26,04-Aug-23,GURGAON,LifeStyle,479,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
88dbec23-1ad6-40e1-82ae-b0f991caa820,Inbound,Order Related,Delayed,,,,04/08/2023 09:28,04/08/2023 09:51,04-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
adfaf18a-d248-4370-8cd5-7b851f0d6797,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 07:36,04/08/2023 07:38,04-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
8f45955a-713d-4bff-bbc4-441e3710cea9,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:43,04/08/2023 14:45,04-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
6d74891a-d118-4f8b-bd33-818ed9b9854c,Email,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:51,04/08/2023 21:44,04-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
69646724-5f84-456c-8c16-ea4125346fad,Inbound,Feedback,UnProfessional Behaviour,"He is not able to solve my problem. So, give customer care executive more power to solve queries otherwise there is no use of having customer care executive.",,,04/08/2023 20:07,04/08/2023 20:42,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,2
41c9e86e-6995-4bcc-8ccd-db60e7038b13,Inbound,Returns,Service Centres Related,,,,04/08/2023 11:40,04/08/2023 13:13,04-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,1
999ede41-4b58-47b9-92e8-4bf6b9613f59,Inbound,Refund Related,Refund Enquiry,thanks ,,,04/08/2023 18:00,04/08/2023 18:03,04-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b1b5e46c-7f95-4ec5-b7ba-eb17e1fbf130,Inbound,Returns,Return request,,,,04/08/2023 18:58,04/08/2023 19:09,04-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
adb105b2-5e6f-42ec-a18c-8f2b689cd1d8,Inbound,Returns,Return request,,,,04/08/2023 20:05,04/08/2023 20:57,04-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
2b0499bd-e296-4426-8b6b-73232cd3f525,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 23:48,04/08/2023 23:50,04-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
352c6ae1-48b8-4d3c-84f0-3c3a62f4db4a,Inbound,Order Related,Installation/demo,,,,04/08/2023 07:36,04/08/2023 07:37,04-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,4
3bc40e09-a734-4e08-9a50-ff31f0f513cf,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 10:14,04/08/2023 10:17,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
af550cb9-79c7-4b72-a299-d4fc38c0dfd5,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:40,04/08/2023 20:44,04-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
8c258acf-e879-46b4-a9a2-75f62702393c,Inbound,Returns,Reverse Pickup Enquiry,Customer support agent is polite and good communication skill.,,,04/08/2023 14:57,04/08/2023 15:12,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
37c3afd2-fd65-47b0-a643-0a3e06df0792,Inbound,Refund Related,Refund Enquiry,Nothing I'm happy ,,,04/08/2023 17:01,04/08/2023 17:02,04-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
fa75ea15-1257-4b1f-b8ab-95ffe3b24e31,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 10:05,04/08/2023 10:09,04-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
68455b12-4ce5-41e4-a892-6c88f8f97ca1,Inbound,Returns,Return request,,,,04/08/2023 16:07,04/08/2023 16:13,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
cda511ef-ed85-4d63-b513-692167b101fa,Outcall,Returns,Return request,??? ?? ??? nhi lagta hai meri complaint resolve nhi Hui h,,,03/08/2023 11:51,04/08/2023 17:11,04-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,1
435bd78f-b0b4-4781-8574-8e8494a7c159,Inbound,Returns,Return request,,,,03/08/2023 21:18,04/08/2023 00:10,04-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,3
4f07932b-a2e7-4ca2-8367-643fc80fedb0,Inbound,Order Related,Delayed,,,,04/08/2023 16:26,04/08/2023 16:29,04-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
5eeb351a-2985-4b34-961b-4f03da40d167,Inbound,Order Related,Delayed,,,,04/08/2023 19:33,04/08/2023 19:41,04-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4175ab6a-ea86-459e-b42c-ae80ef54c909,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 00:29,04/08/2023 00:39,04-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
80ff5db4-b920-4047-8519-a3c8704cff65,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:14,04/08/2023 14:17,04-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
c0124df0-d2c2-4835-b104-a1617fb08edd,Inbound,Order Related,Delayed,,,,04/08/2023 20:13,04/08/2023 21:39,04-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
3454b4bf-ba0d-4db8-a71c-32a6952d1319,Inbound,Shopzilla Related,Signup Issues,I thank you Shopzilla my request completely working ,,,05/08/2023 00:56,05/08/2023 01:02,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
63b2d706-b4df-46e7-b170-9882f5db34d6,Inbound,Feedback,UnProfessional Behaviour,Very nice ,,,04/08/2023 18:31,04/08/2023 18:35,04-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
fb117df8-ab98-424b-87ff-0ece737d7092,Outcall,Returns,Return request,,,,04/08/2023 18:03,04/08/2023 18:08,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
bfc5f5d2-63b4-46f1-ab46-c29721bfed30,Inbound,Order Related,Installation/demo,Good,,,04/08/2023 18:25,04/08/2023 18:27,04-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
783c7514-3c5a-48f7-95d0-1308108c4725,Inbound,Returns,Reverse Pickup Enquiry,,,,05/08/2023 00:13,05/08/2023 00:14,05-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
9e1c5209-8b7d-43fc-aa55-3e2da5a90b96,Outcall,Returns,Return request,,d28a90c1-61a4-4ec1-8e60-43ae24775003,25/07/2023 00:09,04/08/2023 15:55,04/08/2023 16:10,04-Aug-23,UDHAMPUR,Electronics,999,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
7d4ae5fd-9182-4f1d-9e17-a763d1a4f966,Inbound,Order Related,Delayed,,,,03/08/2023 20:38,04/08/2023 10:57,04-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
46977c68-d0ab-455c-afe8-e66a0800040e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:08,04/08/2023 13:20,04-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
6e37a7f6-bf41-4414-b623-956c92ba5825,Outcall,Order Related,Unable to track,Ma'am   platefrom allready very well do customer 闁剧粯娲濋崝鍛存嚇閻 help.,,,04/08/2023 13:37,04/08/2023 13:39,04-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
13ae8012-c316-4086-8f88-fc2ef5b6c901,Inbound,Product Queries,Product Specific Information,Wasting of time and this is the second time product I didn't receive ,,,04/08/2023 18:28,04/08/2023 18:31,04-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
726c987a-adc4-40d1-b38d-f97eea61e217,Outcall,Order Related,Order status enquiry,Samajhdar ko Ishara kafi,,,04/08/2023 06:24,04/08/2023 14:35,04-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
4e301bab-bfbb-44aa-9283-b0176f70e43e,Inbound,Order Related,Installation/demo,,,,04/08/2023 21:06,04/08/2023 21:07,04-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
a7c66701-6333-4d5c-b4e1-2dd195ef11e5,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 18:53,04/08/2023 18:54,04-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
09459ce4-0d33-4a8a-8785-b1480b15d5a9,Email,Returns,Wrong,,,,04/08/2023 17:59,04/08/2023 18:10,04-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
d9530dc9-72bf-4e01-9163-7e8945be14eb,Inbound,Payments related,Payment related Queries,,,,04/08/2023 18:24,04/08/2023 18:37,04-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
94ac3b72-7254-4175-a091-b7fafc31997a,Inbound,Order Related,Order status enquiry,Behavior is nice ,,,04/08/2023 18:44,04/08/2023 18:48,04-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,3
dc29be43-0050-45b1-b2f5-e6dc4df06910,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:33,04/08/2023 19:42,04-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
777a5564-2424-49d3-a4d6-4d5b9080294a,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 22:42,04/08/2023 22:47,04-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
b4e0c0d4-71f2-4397-8c33-a1c196c90eb4,Outcall,Order Related,Delayed,,9dff50a8-fbe2-417f-a47b-a8e83ea99859,29/07/2023 16:26,04/08/2023 14:22,04/08/2023 14:30,04-Aug-23,BANGALORE,Books & General merchandise,18979,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,4
981fde20-968e-4d3e-91a0-c413914f84f1,Inbound,Returns,Return request,,,,04/08/2023 10:24,04/08/2023 10:29,04-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
b040ca6e-569f-41cb-bf42-acad8020b25e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:47,04/08/2023 19:51,04-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
75d1f984-aa58-41ba-a3dd-1fbf3c8b6b6f,Inbound,Order Related,Installation/demo,,,,04/08/2023 12:52,04/08/2023 12:55,04-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
4846a95e-6472-4838-b5cc-1fcccd4e7693,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:19,04/08/2023 18:19,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b4c2e3fa-8bf1-4fb7-abb3-2acd5fc78a4c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:11,04/08/2023 19:13,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
00420de0-ab71-4774-85d1-3f43612b2b39,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 22:02,05/08/2023 00:32,05-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
233c287d-6957-4816-b5b2-022d94a2d79a,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 22:45,04/08/2023 22:47,04-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
ccbda5e8-f010-413e-9157-b6174ec2f548,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:37,04/08/2023 12:39,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
ed508873-9e46-4df9-b07c-21b4b9bec29b,Inbound,Returns,Reverse Pickup Enquiry,It's good,,,04/08/2023 08:42,04/08/2023 08:46,04-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
019f307f-41f6-4e3f-b2c2-63da1108ce51,Inbound,Product Queries,Product Specific Information,thanx,,,04/08/2023 14:02,04/08/2023 14:04,04-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
bd5a03d9-f5a3-4211-975f-2e6ed107f90a,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 14:37,04/08/2023 14:38,04-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
937fac44-ac64-4068-a55b-4536603125c6,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 22:26,04/08/2023 22:28,04-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
008a4708-769d-46a8-b22d-f53ba2493ef0,Inbound,Order Related,Delayed,,,,03/08/2023 17:24,04/08/2023 18:35,04-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
41f0ffae-e60a-4117-968e-c86bd6197df9,Outcall,Returns,Return request,,,,03/08/2023 15:55,04/08/2023 13:20,04-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
41f8505e-4b5c-4b26-992f-ce3e08ac0b52,Inbound,Order Related,Installation/demo,,,,04/08/2023 12:05,04/08/2023 15:14,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
fa27ef12-d702-4a48-a285-bf84424269e9,Outcall,Order Related,Order status enquiry,,,,04/08/2023 13:28,04/08/2023 14:16,04-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
b35caf55-6c00-4efb-8c78-bc97353251b5,Outcall,Cancellation,Not Needed,,,,04/08/2023 20:53,05/08/2023 00:14,05-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
58572d6f-d847-411a-8330-e62640f2acd2,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 00:28,04/08/2023 00:30,04-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
88e0435d-6c0e-4f1b-80dd-6d4c1d470d7b,Inbound,Order Related,Invoice request,,,,04/08/2023 12:59,04/08/2023 13:25,04-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
b8ecf08b-55f9-45c7-b794-03242a67f051,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:35,04/08/2023 22:03,04-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
09b63ce4-9367-4f9b-b274-4f3e2bea79b4,Inbound,Refund Related,Refund Enquiry,Good effective team player how have assist me,,,04/08/2023 17:09,04/08/2023 17:14,04-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
4db865da-b4fa-41cc-aff6-b8494b2f3423,Inbound,Returns,Return request,,,,04/08/2023 18:50,04/08/2023 18:52,04-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
63fb3f6b-f5f3-4756-bf6b-eab0ad464285,Inbound,Returns,Reverse Pickup Enquiry,,747e520e-a11a-4f2a-b2bc-f5bc6c11233c,12/07/2023 12:38,04/08/2023 10:00,04/08/2023 10:10,04-Aug-23,BHUJ,Books & General merchandise,388,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
af8961e4-59ca-4dce-b943-7562e8e2c069,Inbound,Order Related,Delayed,,,,04/08/2023 07:55,04/08/2023 07:56,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
650c6ead-c293-407a-bfdc-94f7b83cd42d,Inbound,Returns,Return request,,,,04/08/2023 13:25,04/08/2023 22:34,04-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
2145a04a-97dc-4094-8461-3b84d313ced9,Inbound,Order Related,Installation/demo,,,,04/08/2023 19:26,04/08/2023 19:56,04-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
217d4475-ebd1-46f1-9273-5aeda398e298,Inbound,Order Related,Delayed,,bdb5b1cf-487e-43c1-8b4f-a369a1b72000,05/03/2023 08:29,04/08/2023 06:54,04/08/2023 07:04,04-Aug-23,SANDILA,Electronics,549,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
28c6a418-a20a-410d-b10e-36e8c1213f35,Inbound,Returns,Reverse Pickup Enquiry,Oder return ,,,04/08/2023 21:44,04/08/2023 21:46,04-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
51c6e86b-ea0e-45f8-8a5d-e4c5884cd286,Inbound,Returns,Exchange / Replacement,,c7d53ed8-98a0-4af3-90f4-99d5d5eab83a,20/07/2023 14:45,04/08/2023 11:34,04/08/2023 11:42,04-Aug-23,NAVI MUMBAI,Mobile,32999,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
ff60e6b1-9f18-41c1-a1f1-4be8814c0910,Outcall,Order Related,Priority delivery,Very good i am impressed,,,04/08/2023 14:57,04/08/2023 14:58,04-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
5a0b8e13-3ae3-4528-9e54-3e5d10f499d2,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:03,04/08/2023 16:07,04-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
c9aa5724-88d3-45ed-8eb8-d5a46a4bba38,Inbound,Payments related,Wallet related,I am   verry happy you are good ,,,04/08/2023 16:49,04/08/2023 16:53,04-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
8e72acb7-c798-4415-b193-6b5eb93a2712,Inbound,Returns,Service Centres Related,,,,04/08/2023 12:04,04/08/2023 12:17,04-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
2ca36224-b322-45ea-9176-33ec25a7b286,Inbound,Order Related,Delayed,"Every customer care have different answers, also not correct.",d5c0165f-5f79-48ed-a339-4243cd3fa05b,29/07/2023 16:28,04/08/2023 14:35,04/08/2023 15:39,04-Aug-23,SURAT,Home Appliences,3610,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
6e67a0b0-7836-416e-be7c-fa787a6d6fb0,Email,Returns,Reverse Pickup Enquiry,Good ,352900eb-f1bc-4f70-885e-5a44c8a20125,26/07/2023 07:58,04/08/2023 11:08,04/08/2023 11:09,04-Aug-23,SANDILA,LifeStyle,1431,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
2a302b70-92f8-40a6-a24e-b47fafebedc0,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:02,04/08/2023 15:04,04-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
c8a948c1-b6ed-46b3-b7b2-d6712c7c417c,Outcall,Returns,Missing,,,,03/08/2023 16:50,04/08/2023 08:09,04-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
5441719a-4f50-40fa-85b6-9a018b530cc4,Inbound,Returns,Reverse Pickup Enquiry,Bakwaas app,,,04/08/2023 10:52,04/08/2023 10:55,04-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
9c44107c-2973-414b-94d4-1f7321bd6be6,Inbound,Cancellation,Return cancellation,,,,04/08/2023 09:09,04/08/2023 09:32,04-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
3adddebf-5bcd-4776-8ed3-d154f787ded9,Inbound,Returns,Wrong,,,,04/08/2023 13:42,04/08/2023 13:45,04-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
c5713e60-4a19-4799-b666-e4ec2a6c5d13,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 16:53,04/08/2023 17:15,04-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
2f7b412f-c202-46e8-9a60-c10fb73b7e24,Inbound,Order Related,Delayed,Thank you delivery my product s soon over all good,,,04/08/2023 18:15,04/08/2023 18:17,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
7077435f-e731-44d5-a485-c52b29da471f,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 17:40,04/08/2023 17:48,04-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
f978a281-ef8c-476a-b2ab-b30e3e9592ed,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:45,04/08/2023 18:48,04-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
4198ccf9-436c-4a17-b6ac-72cc0c15ad54,Inbound,Shopzilla Related,General Enquiry,make easy to contact support for + members,,,04/08/2023 20:12,04/08/2023 20:20,04-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
c7590ff8-f458-4c29-8975-8fc1f05f4f5c,Outcall,Returns,Return request,,,,04/08/2023 09:11,04/08/2023 15:17,04-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
b9f8d1ce-7c0b-4825-8ccf-ff4d5caea66f,Inbound,Order Related,Delayed,,,,04/08/2023 18:23,04/08/2023 18:32,04-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
0d0fe3c1-88cc-4785-b9a7-3844d661f148,Inbound,Order Related,Installation/demo,He is very bad ??????Not solved My problem ,,,04/08/2023 21:56,04/08/2023 22:20,04-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,1
d26cb359-021c-48cc-9028-5f7d2a1ddad1,Inbound,Offers & Cashback,Instant discount,,7621a90d-a3ed-465e-8768-26a2315b851b,28/07/2023 10:05,04/08/2023 10:22,04/08/2023 16:06,04-Aug-23,GULBARGA,Mobile,33920,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
98cb1475-2850-479d-8879-05ef7ac199f2,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:05,04/08/2023 13:07,04-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
cc983b14-849f-45f2-9b29-ab9931e23364,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:53,04/08/2023 18:55,04-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
17f3e01d-3f77-4c48-a623-139ad89b0697,Inbound,Order Related,Delayed,Ok,,,04/08/2023 14:13,04/08/2023 14:22,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
be79a8bc-1de2-4791-ad3a-7e4291332fe6,Inbound,Order Related,Order status enquiry,Worst service ever by Shopzilla ,ab3b5574-9fe2-4663-a70b-3abf95518add,24/07/2023 22:00,04/08/2023 21:56,04/08/2023 21:58,04-Aug-23,KATIHAR,Home Appliences,13999,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
12bdf3b9-2b29-402b-b2ca-72160ef90f6f,Inbound,Order Related,Delayed,,bd5c3353-beab-4ceb-b1e8-ebf18c6ca733,24/07/2023 14:40,04/08/2023 10:44,04/08/2023 10:46,04-Aug-23,PUNE,Home,614,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
fee48edc-9a0a-4261-b807-e96f2206285f,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:49,04/08/2023 21:54,04-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
58d17027-797e-4cd3-b28a-4fdba2c1ce34,Inbound,Returns,Missing,Good,,,04/08/2023 20:31,04/08/2023 20:37,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
7629b942-42b9-4755-aee5-6a1f480ed146,Inbound,Order Related,Installation/demo,,,,04/08/2023 21:17,04/08/2023 21:21,04-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
1ca8a492-7791-47b0-9291-1c799a9daac4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:00,04/08/2023 11:04,04-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,4
ed71bb07-3e25-49b5-b5ef-5f8fe0e7692b,Inbound,Payments related,PayLater related,,,,04/08/2023 18:18,04/08/2023 20:03,04-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
5d6c6a2a-ff75-466a-890d-5e38a0f28c70,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 08:40,04/08/2023 08:42,04-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
676a8008-f31b-486f-935d-62fcb4662eec,Inbound,Returns,Return request,They are not communicating my issues to next level properly.,,,04/08/2023 20:42,04/08/2023 22:34,04-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,1
3118e767-d6f0-4401-adb3-09a89ea4007a,Inbound,Returns,Fraudulent User,5 to 5 ,,,04/08/2023 22:10,04/08/2023 23:13,04-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
49893e96-d485-4f9b-a789-19f3b5cecac4,Inbound,Returns,Fraudulent User,,,,04/08/2023 23:52,05/08/2023 00:07,05-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
9264a621-162e-4ab8-bdbc-4d62ae0e2285,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:49,04/08/2023 13:27,04-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
805a36db-c251-4f23-8417-88e4bdff717c,Outcall,Returns,Wrong,,,,04/08/2023 21:49,04/08/2023 22:02,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d8f88896-1c4e-48cf-98f5-97f5e97fbb42,Inbound,Returns,Missing,please solve my concern ,,,04/08/2023 20:28,04/08/2023 20:31,04-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
b2ec6708-f46d-429c-af72-f0fd25cc39be,Inbound,Returns,Reverse Pickup Enquiry,Change the seller ,,,04/08/2023 11:27,04/08/2023 11:43,04-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a93952db-4681-423d-846d-8536889b85a3,Inbound,Shopzilla Related,General Enquiry,Thank you ?????? very good,,,04/08/2023 13:08,04/08/2023 13:10,04-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
9b99f4bf-e39b-4743-afef-2debf3b7b40e,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:38,04/08/2023 14:50,04-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
6f892fcf-eb5a-4394-a000-903861c75d81,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:18,04/08/2023 19:50,04-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
b6da6929-858c-4d2c-858d-e2610ad4bf66,Inbound,Returns,Return request,,,,04/08/2023 21:32,04/08/2023 22:15,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
a08b6bf8-382f-4729-84b6-56ba9fd16e1a,Inbound,Product Queries,Product Specific Information,,,,05/08/2023 00:19,05/08/2023 00:36,05-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,1
bbb9fc7e-f364-42fa-9ac4-365644c6c15f,Outcall,Returns,Return request,Very support and helpful thanks Shopzilla ,,,04/08/2023 12:42,04/08/2023 12:44,04-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
62fba3e0-de1b-4174-bb7e-34f247556a91,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:18,04/08/2023 18:19,04-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
48e052ed-e32b-4fbb-aff1-8425fe89aca7,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:07,04/08/2023 19:13,04-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
c521dbe6-aa70-44eb-b520-a9d6e0ffe013,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:14,04/08/2023 08:22,04-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
ba9e6f1a-bf06-4362-b7a3-4e46fc61eb5d,Inbound,Feedback,UnProfessional Behaviour,,f9261b0d-9ce1-4798-8e9d-25147a318c54,22/07/2023 11:21,03/08/2023 18:05,04/08/2023 13:59,04-Aug-23,PATNA SADAR,LifeStyle,746,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
ccb36e7e-cf8d-4c53-ab1c-96ca63463d1f,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 15:18,04/08/2023 15:24,04-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
5f74bc75-148f-4a6d-9376-c11c224016b1,Email,Returns,Technician Visit,Very good ,,,04/08/2023 14:19,04/08/2023 14:25,04-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
37100328-d5d5-444b-a08c-39a285921aac,Inbound,Payments related,Online Payment Issues,,,,04/08/2023 11:26,04/08/2023 11:27,04-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,1
37645dd3-d362-4d24-887e-7d62dc15c828,Outcall,Order Related,Installation/demo,  care tell me to provide oppo care center no. In mail but they only know about feedback for   support i can't find the right informationMy concern is ( i had perchase an bluetooth from Shopzilla named oppo enco m32 which has a warranty of 1year the bluetooth does not working its right side tuttor that why I want to know the process of returning or take the warranty of product.) But their is no help for me by your side plss help me with concern ,,,04/08/2023 14:48,04/08/2023 16:02,04-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,2
8124c568-63b0-414f-a961-3ed1e8f346bb,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 20:45,04/08/2023 20:46,04-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
1e12e325-149e-45ff-8f56-03b6eb33840e,Inbound,Shopzilla Related,General Enquiry,Good ,,,04/08/2023 09:05,04/08/2023 09:06,04-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dd19bf3e-2e46-47e0-91c3-440d465dff54,Inbound,Returns,Return request,,7511c413-47e1-44bc-ae7a-c04ec52de32c,16/07/2023 17:50,03/08/2023 15:04,04/08/2023 13:57,04-Aug-23,LAKHISARAI,LifeStyle,140,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
16416469-02f8-4bda-add1-411e09bea69d,Inbound,Returns,Reverse Pickup Enquiry,My issue is being pending for around  4 months still no resolution ,,,03/08/2023 16:57,04/08/2023 12:39,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
551f991c-fbed-47a6-9550-5aaca0a4b2bd,Inbound,Returns,Reverse Pickup Enquiry,No,,,04/08/2023 20:26,04/08/2023 20:36,04-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
65ff68aa-da30-42d2-bea2-3598b1473613,Inbound,Returns,Return request,,,,04/08/2023 21:59,04/08/2023 22:00,04-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
7320af3d-61d8-4680-9656-7a8b39f5fca8,Inbound,Order Related,Delayed,Nice custamr care  help nes ,,,04/08/2023 11:00,04/08/2023 11:07,04-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
db87db7a-8f14-4b33-b6b4-b6140e235641,Outcall,Returns,Return request,,,,04/08/2023 16:20,04/08/2023 16:23,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
3674ef6c-5fef-458d-806d-c570a70fd713,Outcall,Returns,Exchange / Replacement,NOt understanding issue correctly,,,04/08/2023 20:45,04/08/2023 20:47,04-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
136cda77-1603-40e5-a87e-aa18ff073c22,Outcall,Returns,Return request,,,,04/08/2023 01:28,04/08/2023 01:29,04-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
1574ca7a-6fe3-433b-8615-311ff78a47da,Inbound,Returns,Reverse Pickup Enquiry,,b374411f-744c-4af6-8dd4-7f99dcb67414,24/07/2023 10:19,04/08/2023 17:55,04/08/2023 17:58,04-Aug-23,JAIPUR,LifeStyle,576,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
6887443b-cf9e-4005-a10f-6e4572624d4f,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 07:53,04/08/2023 07:55,04-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
8a859f67-c9f1-4b04-8e94-e88a864f4920,Outcall,Returns,Wrong,,,,04/08/2023 10:06,04/08/2023 10:11,04-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
9d3b20cb-dc15-4bab-98ae-8a1ad0c97e97,Outcall,Order Related,Installation/demo,,,,04/08/2023 14:08,04/08/2023 14:28,04-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
ce4f9e6a-3428-4d4f-99c9-e3bd95870733,Inbound,Returns,Reverse Pickup Enquiry,Don't sell different products ?? on High price ,,,03/08/2023 19:37,04/08/2023 08:52,04-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
f4df1038-5676-4322-86db-8082d413aac7,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:02,04/08/2023 13:44,04-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
2e4cad66-f51b-42ea-a754-a32dfb7b0fb1,Inbound,Returns,Return request,The customer support executive is a great guy. He resolved my issue in a very simple way without any problems. Problem happened in reaching the customer support executive. Rest all is very good. ,,,04/08/2023 20:29,04/08/2023 20:31,04-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
0f1e9daf-4e42-4c73-bf3a-337ee1cc0929,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:10,04/08/2023 18:37,04-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
1edcce6c-c389-4860-9334-f8bb2b365c37,Inbound,Order Related,Customer Requested Modifications,Good ,df309984-998a-49dd-a99d-b7ab5f83f716,27/07/2023 14:16,04/08/2023 22:07,04/08/2023 22:15,04-Aug-23,Singrauli,Books & General merchandise,489,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
fbce3d10-d676-4d80-9bbd-4ac81bbd6cee,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:09,04/08/2023 18:27,04-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,4
edd5819a-0a76-4862-b7f4-6bdb3714a23b,Inbound,Returns,Missing,Nice,,,04/08/2023 10:41,04/08/2023 10:46,04-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
5f7d4a5b-d2b9-473f-84e9-ee5bc3fc0e34,Inbound,Payments related,Billing Related,Thank you Shopzilla very good support I love you,,,04/08/2023 18:03,04/08/2023 18:05,04-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
d9347146-c860-4b46-9469-d5b29d4f8157,Inbound,Order Related,Delayed,,7b5c5316-ebcd-4ea5-b2f3-e126c46b8f9e,20/07/2023 15:44,04/08/2023 07:56,04/08/2023 08:00,04-Aug-23,NANDED,Electronics,409,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
503d4e9a-5676-479d-8c49-87d78aa7ccf2,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 21:24,04/08/2023 21:38,04-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5693a6ac-b753-4be1-8cea-9a6f43c58f56,Inbound,Shopzilla Related,Account updation,Please respond as early as possible. ,,,04/08/2023 10:56,04/08/2023 13:34,04-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
7114bd9c-6dca-43d5-a357-f4f4b218e448,Inbound,Returns,Exchange / Replacement,"Phone Call went for 32 mins; without any resolution. Executive has very basic understanding of the policy & repeats same thing, with no intention to resolve the issue.",4930874d-0745-404d-ad09-22598122ae6b,19/07/2023 14:32,03/08/2023 22:15,04/08/2023 08:00,04-Aug-23,HYDERABAD,Mobile,16499,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
10566df5-cb6a-4a36-b001-fcec19121079,Inbound,Returns,Service Centres Related,,,,02/08/2023 20:30,04/08/2023 20:50,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,2
5eec7fab-6891-40b5-aa3d-53a15c10d342,Inbound,Refund Related,Refund Enquiry,Thank you for everything mujhe ache se   ar   k liye thank you so much ,,,04/08/2023 11:15,04/08/2023 11:28,04-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
42576b9d-d8a1-4ea8-b9d0-c05049b0b7d7,Outcall,Order Related,Order status enquiry,Delivery executive haven闁剧粯娲濋崝鍛存嚇閻 given my order but marked as delivered ,,,04/08/2023 20:49,04/08/2023 20:54,04-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
d8ad13aa-0771-48ba-9ee9-4568b128c3ff,Inbound,Returns,Return request,,,,04/08/2023 21:03,04/08/2023 21:05,04-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
f614b382-c235-4d0c-8310-14e663fecba5,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 09:01,04/08/2023 09:03,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
190d97af-3d39-441e-8505-c10b99c55f00,Inbound,Order Related,Delayed,,,,04/08/2023 12:05,04/08/2023 12:58,04-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
84060848-0d74-4096-a6c0-cd28a05e2518,Outcall,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 15:08,04/08/2023 15:09,04-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
7ad9821b-ed4d-4dd8-b8cd-d716b84273dc,Email,Returns,Reverse Pickup Enquiry,Plz kn solve  my problems plz ,08ad5cf8-bfe3-4fc7-9da2-9d1faaad4ba3,10/02/2023 03:11,02/08/2023 13:54,04/08/2023 01:11,04-Aug-23,MUMBAI,LifeStyle,424,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
e2460dcc-1a04-4816-9520-71e5377e739c,Outcall,Returns,Reverse Pickup Enquiry,Return pickup time is too long.,,,04/08/2023 11:39,04/08/2023 11:50,04-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
9b4bfb1e-f4af-48b9-934d-2c8b2c46b88b,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 22:10,04/08/2023 22:30,04-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
f9e1d402-ce48-4cf7-84d0-c59b357ab39e,Inbound,Order Related,Order status enquiry,Very good experience,,,04/08/2023 23:08,04/08/2023 23:09,04-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
9b6e29ac-dfcb-45dd-961a-64afb1242b2d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:04,04/08/2023 19:13,04-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
f0088023-a52a-4564-9460-d4d522e6560e,Inbound,Returns,Missing,,,,04/08/2023 15:45,04/08/2023 15:47,04-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
9c79946b-de94-415d-9ed4-c0168ffd06ce,Inbound,Returns,Fraudulent User,,,,04/08/2023 16:03,04/08/2023 16:07,04-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
082f8d17-84fd-451d-8ca3-6be43ef1b5f9,Inbound,Returns,Reverse Pickup Enquiry,"Good men,,,for owner,,, this is uploaded petition member????,,, honest men",,,04/08/2023 19:54,04/08/2023 19:56,04-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
937cfd60-e757-43c3-8350-2cc0da6b86a7,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 20:46,04/08/2023 19:55,04-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ae00b235-be8d-4a0c-83c0-d937de49b3b0,Outcall,Order Related,Installation/demo,,,,04/08/2023 12:12,04/08/2023 12:17,04-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
ed51574c-3ce7-4bd0-a412-e83b5a5ebf28,Outcall,Shopzilla Related,Unable to Login,,,,04/08/2023 14:27,04/08/2023 15:53,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
5b6ca31c-c4ad-4c8d-bab0-434896422c64,Inbound,Returns,Return request,Thank you so much ,,,04/08/2023 09:01,04/08/2023 09:07,04-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
18221189-9dc8-463c-b39b-9638b636e7fa,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 11:55,04/08/2023 11:58,04-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
abbd4d2f-494c-4a14-ba3c-b6f4315d3702,Inbound,Returns,Return request,Customer service is very good..,,,04/08/2023 17:14,04/08/2023 17:18,04-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
5758b47e-8bb9-4b70-b679-76b055fb3f0a,Inbound,Returns,Reverse Pickup Enquiry,Done.. I liked ur way of talking... ,,,04/08/2023 18:17,04/08/2023 18:57,04-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
8b5d0551-aedb-4967-afa4-7cadd5bbf296,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:11,04/08/2023 07:10,04-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
e1664564-67cf-4727-a5b9-5c1d63e164ee,Inbound,Returns,Service Centres Related,Resolved the issue as quick as possible ,,,03/08/2023 17:40,04/08/2023 07:24,04-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
5eb9b9d2-c4e1-4601-985a-cdb1c245ace4,Outcall,Feedback,UnProfessional Behaviour,They even are not willing to understand the problem.,,,04/08/2023 11:41,04/08/2023 11:45,04-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
db8b19d5-02e5-47ab-a5d7-71cfa37a37b3,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 17:52,04/08/2023 17:55,04-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
00e9699a-9953-4eb9-b64e-01936b823005,Inbound,Order Related,Installation/demo,,,,04/08/2023 19:29,04/08/2023 19:31,04-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,2
438cf7b0-ece1-4378-9319-01292d4a8e5a,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 17:50,04/08/2023 16:25,04-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
a2e9e2e3-22f9-4d13-8e44-d218b834fe42,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:28,04/08/2023 08:30,04-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
51c764f5-f0b6-413b-b93f-787364b3e374,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:04,04/08/2023 18:19,04-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
c93b7750-ba8b-4fb4-9caf-cec331ea26f7,Inbound,Order Related,Priority delivery,Good,,,04/08/2023 17:59,04/08/2023 18:00,04-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
af11c729-1a37-4cd9-adfe-0e7d388c4545,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 21:11,04/08/2023 21:47,04-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
1cf0bbd9-168f-4d9c-bbd6-46722ea03d5a,Inbound,Order Related,Installation/demo,Good,,,04/08/2023 23:17,04/08/2023 23:20,04-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
b2a9e85b-bc06-47e1-ba34-65bbea9b1778,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:11,04/08/2023 17:12,04-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
dbdad555-1719-4572-86ca-442f2ca3aa35,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 09:19,04/08/2023 09:37,04-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
acfe363a-48e7-406c-9513-5c488246f935,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:01,04/08/2023 11:01,04-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3cb4ff7f-0189-4520-a65e-c53758e710b3,Outcall,Order Related,Priority delivery,,,,04/08/2023 11:02,04/08/2023 11:47,04-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
351bb343-cb4f-43c9-a748-aa1f4e339b13,Inbound,Order Related,Delayed,,fcf4c614-3bcc-4719-9e15-fcd74faa2838,28/07/2023 09:40,04/08/2023 10:31,04/08/2023 10:31,04-Aug-23,SASARA,Books & General merchandise,85,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
096d9fbd-6f6a-44bc-8f18-ca9b163e7344,Inbound,Returns,Wrong,Nice person.,,,04/08/2023 08:01,04/08/2023 08:23,04-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
9c6cc97f-e52f-4586-9913-f19a41aae3e7,Inbound,Order Related,Invoice request,,,,04/08/2023 11:43,04/08/2023 11:48,04-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
0befaafb-9dc5-46a4-8654-f46935a52ae0,Inbound,Returns,Reverse Pickup Enquiry,The customer service is very well and mam ne bahot hi acche se baat Kiya ,,,04/08/2023 18:38,04/08/2023 20:27,04-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
f268d282-3137-4eb9-b71a-2cee5991e165,Inbound,Order Related,Installation/demo,,,,04/08/2023 21:42,04/08/2023 21:53,04-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
7ff4c5f8-5d5d-477c-b40c-b560cec018cb,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 12:35,04/08/2023 13:25,04-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
bb38d2e0-c820-4dd4-a283-24bbdd5e1c6c,Inbound,Order Related,Order status enquiry,"Improve on wait time for calls, why it takes time when call is initiated from Shopzilla end ?",,,04/08/2023 20:12,04/08/2023 20:24,04-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
eff2d715-d93d-4944-933c-d5ff2ba917f3,Inbound,Order Related,Order status enquiry,,8709065c-79a0-4e17-9a18-3c8da9dcfd38,29/07/2023 08:51,04/08/2023 17:40,04/08/2023 19:17,04-Aug-23,DAMOH,Electronics,819,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
72f8a74b-4f0f-4556-8397-43191fd65055,Inbound,Shopzilla Related,General Enquiry,I Am So Happy ,,,04/08/2023 09:21,04/08/2023 09:22,04-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,4
a7e693ea-f4f1-44d7-9ad0-4ed0a31481c8,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:39,04/08/2023 11:40,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
91e3c121-fd80-4401-8dca-557a2f7157da,Inbound,Order Related,Delayed,,45fb691b-e11b-45f3-aeef-47e046144b66,28/07/2023 23:32,03/08/2023 20:32,04/08/2023 00:02,04-Aug-23,PUNE,Home Appliences,30990,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
ee4995b9-99fa-42a9-8261-984e24aaf5bc,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:32,04/08/2023 09:49,04-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
97c0135a-0830-4e04-adf6-1fb8fc1f4ac5,Inbound,Returns,Fraudulent User,,,,04/08/2023 17:52,04/08/2023 18:04,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
444fe8c2-5804-4e14-a3a8-33c1dba94e33,Outcall,Refund Related,Refund Related Issues,  customer kisi    a hai agar customer executive usko solve   to senior ko call transfer karna chahiye & 2nd thik is jab ek bahoot purane customer kuch problem face  a hai to usko solve karna chahiye bt     ki sunte   ,,,04/08/2023 20:12,04/08/2023 20:13,04-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
daf35a97-4739-4559-a779-bfb78e8d4368,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 23:17,04/08/2023 23:19,04-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
912301d2-b23a-4824-baa6-89e30afd2408,Inbound,Order Related,Installation/demo,I'm not happy with Shopzilla ,,,04/08/2023 10:49,04/08/2023 10:54,04-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
e471e777-6500-4ce7-996d-8429f5b790dc,Inbound,Returns,Missing,Best ,,,04/08/2023 20:26,04/08/2023 20:27,04-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
79cf0144-c33d-45eb-8d73-52c1cd69c80d,Inbound,Order Related,Installation/demo,,,,04/08/2023 20:24,04/08/2023 20:26,04-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
44fd968d-22ee-4223-8010-5fd073a1e25d,Inbound,Order Related,Installation/demo,Give return directly not by seller to contact to seller first than replacement than if any problems than return too much hectic procedure please simplify it ,,,04/08/2023 23:56,05/08/2023 00:05,05-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
83427d97-4a03-49fa-9f03-1033e883f2e9,Email,Refund Related,Refund Enquiry,Very good,af09d8ee-4f5c-4929-8c29-1a91cfda13a2,30/07/2023 15:42,04/08/2023 18:10,04/08/2023 18:12,04-Aug-23,PANIPAT,Home,299,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
45f294f3-de8f-4e10-9beb-03222b559c2c,Outcall,Returns,Fraudulent User,Good talk,,,04/08/2023 14:40,04/08/2023 14:42,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
5cd924e8-d4af-4137-84b0-8c1c1586137a,Outcall,Order Related,Installation/demo,I callled at the number you provided of LG customer service but they didn't even pick the phone up. Disappointed and disgusting. ,,,04/08/2023 16:01,04/08/2023 18:40,04-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
77421c00-9219-4809-94de-fe4b11d113cc,Inbound,Order Related,Installation/demo,,,,04/08/2023 16:59,04/08/2023 17:02,04-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
d605a023-90d4-4139-9bea-032defd6ef17,Inbound,Returns,Service Centres Related,,,,04/08/2023 19:18,04/08/2023 19:25,04-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
e886daaf-8789-44f0-8210-5942f608a978,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:41,04/08/2023 17:43,04-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
8b1e5734-3024-4bc5-b534-225e29c0fcde,Inbound,Order Related,Delayed,"Everytime I order I see my order put on hold for many day, why kindly fix this.",,,04/08/2023 09:39,04/08/2023 09:40,04-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,4
017ac827-1e7d-438f-8cf4-c04edaf0135e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:15,04/08/2023 12:23,04-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
99cebf45-2316-4865-ba5e-1fd83a21a036,Email,Refund Related,Refund Related Issues,,2c46e8b9-3960-4de0-b7e1-60577566e38b,16/07/2023 21:14,04/08/2023 07:48,04/08/2023 07:50,04-Aug-23,KRISHNA,Books & General merchandise,526,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
327b0dba-5cb0-4330-8758-897cdd1e446e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:49,04/08/2023 20:29,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
a8131951-44a6-4dd8-ac54-ddc2670a9f26,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 16:31,04/08/2023 09:04,04-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,2
0d021c09-1f90-446c-a8db-035fbb6fdd40,Inbound,Returns,Return request,,,,04/08/2023 00:12,04/08/2023 00:13,04-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
685df9ce-ed89-4204-868c-42d92f6d889b,Inbound,Payments related,Online Payment Issues,Thanks Deepak Choudhary For Helping Me In Easy way ??,,,04/08/2023 13:13,04/08/2023 13:16,04-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c44d6a1f-51ee-4217-9253-659b0cb56eb8,Outcall,Order Related,Order Verification,,,,04/08/2023 15:10,04/08/2023 15:13,04-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,3
a06206fe-4c17-4363-a190-912c6ab2c9d5,Inbound,Returns,Reverse Pickup Enquiry,,f8bca0a1-4690-4332-8d81-b4e88b07821c,09/07/2023 22:16,04/08/2023 08:49,04/08/2023 08:49,04-Aug-23,ALIGARH,Home Appliences,7699,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
d1231854-efe8-4725-aac6-3b068c7114ac,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:12,04/08/2023 19:13,04-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
66b23d56-2d74-4328-8f82-3461da27e384,Inbound,Order Related,Delayed,,,,04/08/2023 09:40,04/08/2023 09:51,04-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ef704a2d-4070-4e97-baa6-8ba02c0cff44,Inbound,Offers & Cashback,Affiliate Offers,,,,04/08/2023 08:47,04/08/2023 08:48,04-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
676ebdd9-581a-4f9a-8459-378ef6828998,Inbound,Order Related,Delayed,,1d37f3f8-5561-4097-8d40-4324cf73cd08,25/07/2023 10:57,04/08/2023 06:51,04/08/2023 07:22,04-Aug-23,TRIVANDRUM,Books & General merchandise,1699,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
feb90f27-8e80-48f2-98e9-d197a4900af1,Inbound,Returns,Reverse Pickup Enquiry,If the call disconnects in middle of the conversation then the agents should call back immediately.,,,04/08/2023 19:21,04/08/2023 20:21,04-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
50f1872a-a964-47c5-84b1-302c86614b9a,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 07:01,04/08/2023 07:03,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
9990bd38-cea8-4ee7-87a5-62d340f9aaa5,Inbound,Returns,Service Centres Related,Nice response with supportive cooperation ,,,04/08/2023 19:29,04/08/2023 19:49,04-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f48aeded-3a5d-4e82-b2db-1aa294a48acd,Inbound,Cancellation,Not Needed,Ok,,,04/08/2023 07:08,04/08/2023 07:11,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
1b1c8204-4f41-4917-be9b-19f6f52bd3a3,Outcall,Refund Related,Refund Enquiry,,,,04/08/2023 08:40,04/08/2023 08:42,04-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,4
08c81aa0-766a-4380-a28d-d492779d3311,Inbound,Returns,Missing,,,,04/08/2023 16:16,04/08/2023 16:33,04-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
7af550ae-15ed-411b-9549-bc52134f3869,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:54,04/08/2023 22:04,04-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
f8fcc48f-0bd6-4d0d-8c01-354af057c67e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:01,04/08/2023 20:01,04-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
43dcaf2b-b0ff-4502-8bba-e572ecbee155,Outcall,Returns,Reverse Pickup Enquiry,It was nice to talk with the representative he helped me lot and he way of dealing in realy nice ,,,04/08/2023 16:48,04/08/2023 16:49,04-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
1cdf1fc0-dd3e-48ab-9e16-cc803f3a981e,Inbound,Order Related,Invoice request,,,,04/08/2023 23:05,04/08/2023 23:27,04-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
fa9457f5-7e50-4531-84ad-f9024f952fab,Inbound,Returns,Fraudulent User,Customer support 100% assured to deliver medicine. But Shopzilla team 0% supported and my order cancelled.,,,03/08/2023 20:13,04/08/2023 05:18,04-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
0b0cd9ca-e28f-4ae2-88f0-ba746cd89cf5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:32,04/08/2023 10:35,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
3ff3f906-b300-4b28-a55a-c5426a8ee7e8,Inbound,Order Related,Delayed,,125aff5b-1cf3-4eed-8087-1397d73b8395,23/07/2023 11:42,04/08/2023 19:46,04/08/2023 19:47,04-Aug-23,PATAN,Books & General merchandise,2198,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
4bb66fdb-ccd8-4296-b05f-aa885417d977,Inbound,Order Related,Delayed,,,,04/08/2023 18:29,04/08/2023 18:37,04-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
207121fe-4e47-45ea-bc71-5525bed59b81,Inbound,Refund Related,Refund Related Issues,Very good ,,,05/08/2023 00:50,05/08/2023 00:51,05-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
ea5b1036-beaa-4263-9087-9ff511ce8407,Inbound,Returns,Fraudulent User,,b1aa76ab-54a1-43e9-bac5-878b6e65bd8b,18/07/2023 18:05,03/08/2023 18:53,04/08/2023 14:56,04-Aug-23,ARARIA,Books & General merchandise,304,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
48b98067-c933-4ece-90af-ae53f3656a88,Inbound,Returns,Return request,,,,04/08/2023 16:28,04/08/2023 16:49,04-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d8dbd3d4-9e0d-4129-9c94-fe3d3bd5f12b,Inbound,Returns,Return request,Good Cominication,,,03/08/2023 21:55,04/08/2023 15:09,04-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
96d4644f-a4b0-47b8-97bb-89832543bb83,Inbound,Product Queries,Product Specific Information,Thanks,,,04/08/2023 01:07,04/08/2023 01:09,04-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
5dc8681b-ccf4-4baf-8c3e-e74a947ae854,Inbound,Returns,Reverse Pickup Enquiry,Fraud ,,,04/08/2023 11:09,04/08/2023 11:12,04-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
749638c0-5200-4ff7-9311-54b884880bc0,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:28,04/08/2023 15:30,04-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
3fd6d5d7-abbc-4103-8e14-b013ddc68fb0,Inbound,Order Related,General Enquiry,,,,04/08/2023 16:17,04/08/2023 16:18,04-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
e20689e8-0989-4903-93b1-31dc5d079ac6,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:45,05/08/2023 00:45,05-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
2ab67b58-aadc-4c4c-8335-9cbd4d9530bc,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:27,04/08/2023 21:15,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,3
6dbfa44c-a461-4ecd-8697-66a498e60c33,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:00,04/08/2023 18:01,04-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
95c2d53c-f8ce-4de4-8ea1-5db720c350eb,Outcall,Returns,Return request,,,,04/08/2023 18:52,04/08/2023 18:57,04-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
118cc1eb-7e31-4d3d-a6db-7bc0703886b8,Outcall,Returns,Reverse Pickup Enquiry,Thanks ?? ,,,04/08/2023 13:23,04/08/2023 13:24,04-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
9a757f36-c0db-45c8-a51e-b7ab37cebd14,Inbound,Shopzilla Related,General Enquiry,,,,05/08/2023 00:54,05/08/2023 00:56,05-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
e618b7c2-adad-408a-a514-9a1f702ade59,Email,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 08:38,04/08/2023 08:41,04-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
c1930959-77c7-4f61-818e-6344b79ceb5a,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:49,04/08/2023 23:50,04-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
f92bb579-7cda-4630-89c2-a19a00725999,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 13:39,04/08/2023 06:22,04-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
b4996cbf-5c17-493a-8e40-2afb600e78a1,Inbound,Feedback,UnProfessional Behaviour,Very good ,,,04/08/2023 11:43,04/08/2023 11:47,04-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
b1cadad6-6983-475c-8b1b-14cdc6faa6ef,Outcall,Refund Related,Refund Enquiry,,,,04/08/2023 17:05,04/08/2023 17:09,04-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
87f48eb9-aad4-412f-9cc4-fabd98b10ab8,Inbound,Returns,Return request,,,,04/08/2023 20:03,04/08/2023 21:34,04-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
c989d8fa-77d7-454f-943f-63b1554811cd,Inbound,Order Related,Priority delivery,,,,04/08/2023 07:22,04/08/2023 07:24,04-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
92cc34b6-c1d7-43ce-91e2-29088f9accbf,Outcall,Order Related,Installation/demo,,,,04/08/2023 11:20,04/08/2023 11:28,04-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,1
78f270c3-4a34-46c0-bc29-23f3883c2293,Outcall,Order Related,Order status enquiry,"Mujhe acha lga ki ,bhot pyaar se samjhaya sir   problem ka hal...thx for adaice ",,,04/08/2023 17:03,04/08/2023 17:19,04-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
4c218149-c9db-4898-9937-2f8c505886cd,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:15,04/08/2023 18:30,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
6b5729e2-f459-4f3e-8a64-c3f815155b4f,Outcall,Returns,Service Centres Related,,,,04/08/2023 19:24,04/08/2023 19:25,04-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
79ded403-5d0b-40d0-8fa0-9dfcbd81b25c,Inbound,Order Related,Installation/demo,Sad by Shopzilla,,,04/08/2023 20:08,04/08/2023 20:11,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
eb1dbffd-f3d9-4631-86f2-0ba3aa3c6f26,Inbound,Refund Related,Refund Enquiry,,cdebd8c8-4d24-4d4b-b0ec-f16d05439c15,31/07/2023 08:58,03/08/2023 20:44,04/08/2023 17:34,04-Aug-23,KOLKATA,LifeStyle,499,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,1
7658c08c-127e-490c-9444-f510c6d1119e,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 20:43,04/08/2023 23:47,04-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,1
bf4765d3-fe7a-4219-a205-a656c9064dd7,Inbound,Returns,Fraudulent User,,0342f70d-d656-4b21-b679-bcd0ec9846e9,30/07/2023 08:25,04/08/2023 10:21,04/08/2023 10:24,04-Aug-23,LUCKNOW,Electronics,1099,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
48eceebc-aecc-4d22-95d6-e4464ca9e7b9,Outcall,Returns,Fraudulent User,,,,04/08/2023 12:46,04/08/2023 12:47,04-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
11e429a5-3f11-48f1-ada9-5b4126829fb2,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 19:45,04/08/2023 19:56,04-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ea2430c9-064c-49ce-8027-fd41675294ac,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:30,04/08/2023 20:31,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
9cafb8a0-fc89-4e15-b469-ff22c4cae487,Inbound,Returns,Return request,,,,04/08/2023 21:47,04/08/2023 21:50,04-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
c6e8cad5-f1e9-4571-91fe-22d3bbeb774f,Inbound,Returns,Reverse Pickup Enquiry,Fruard company,9491ca55-8526-46eb-bdfb-4e9b79c48966,19/07/2023 10:41,04/08/2023 09:48,04/08/2023 11:51,04-Aug-23,PURI,LifeStyle,474,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
88ab34a7-a8c1-4906-a710-778495a25013,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:45,04/08/2023 11:09,04-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,1
1b7c5efd-a1d9-4be8-bb58-2aec79818d8f,Outcall,Order Related,Order status enquiry,,,,04/08/2023 14:01,04/08/2023 18:07,04-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
5def1989-93a7-4aae-9a7f-7421042b4f6e,Outcall,Order Related,Order status enquiry,,,,04/08/2023 14:46,04/08/2023 14:47,04-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d0171565-615d-4c3b-920e-b13702e63ef0,Inbound,Returns,Return request,,,,04/08/2023 21:57,04/08/2023 22:07,04-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
3c025554-de55-41ee-8f34-00c567246768,Inbound,Order Related,Order status enquiry,Excellent,,,04/08/2023 08:37,04/08/2023 08:42,04-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
cd0e7098-5090-464e-8fd0-a77d21a8695d,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:53,04/08/2023 10:45,04-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,3
87866a25-05cf-4845-86d5-757718ada61d,Inbound,Cancellation,Not Needed,,,,04/08/2023 11:57,04/08/2023 11:58,04-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,2
14c95eeb-ea55-44fd-b65d-82449ba9ccae,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 16:06,04/08/2023 16:09,04-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
91ece00f-a6ff-47ad-a24e-c82a3a2a18e3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:57,04/08/2023 18:59,04-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
2ffdda4d-2084-45dd-af9a-af85ff8d5d30,Inbound,Returns,Return request,,,,04/08/2023 20:06,04/08/2023 20:06,04-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
80bcf2fe-5472-4fff-9d33-9662b6038935,Inbound,Order Related,Delayed,,119a50d2-a3fd-4c54-8fec-ea3e2d8733a4,28/07/2023 14:01,04/08/2023 19:20,04/08/2023 19:21,04-Aug-23,JAIPUR,Books & General merchandise,399,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
16c537f4-fee1-4609-b0f6-75d7c5b4f4e2,Outcall,Returns,Fraudulent User,Solve my problem..thanks siri,,,04/08/2023 17:11,04/08/2023 17:17,04-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
c65be61c-4b5f-4afb-8438-26b4589bf463,Inbound,Order Related,Order status enquiry,,,,04/08/2023 18:48,04/08/2023 20:51,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
df34e39f-5481-4559-905d-c96254677946,Inbound,Order Related,Installation/demo,Please resolve issues at earliest ,,,04/08/2023 23:21,04/08/2023 23:30,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c64ec641-744a-42c4-b1a7-4b88d2461475,Inbound,Returns,Return request,,,,04/08/2023 07:46,04/08/2023 07:49,04-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
f0341f57-4a44-44f3-8f50-3e46171f1eb2,Inbound,Returns,Reverse Pickup Enquiry,Best Shopzilla care,,,04/08/2023 10:57,04/08/2023 10:59,04-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
717a2271-d8de-4f98-80c1-31738bcf457a,Inbound,Returns,Fraudulent User,,,,04/08/2023 16:23,04/08/2023 16:25,04-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
04613eaa-d192-40a2-9cfc-92a3aa53848c,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 21:24,04/08/2023 21:25,04-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
524c9044-83d5-46c6-a7a6-9235d1404dd6,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 13:02,04/08/2023 13:09,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d5871eb0-4d8d-4550-b296-0ebcb884fa5f,Inbound,Order Related,Installation/demo,My ,,,04/08/2023 19:17,04/08/2023 19:57,04-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
a7895100-b338-4545-95d6-30e30a19c096,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:16,04/08/2023 13:22,04-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
bf43a9ca-bf5a-4390-97ba-be2dc67083e6,Inbound,Returns,Return request,,,,04/08/2023 18:54,04/08/2023 20:16,04-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
70b9496d-309d-431f-9bb9-4498d108e20e,Inbound,Returns,Reverse Pickup Enquiry,Thankyou ,,,04/08/2023 13:03,04/08/2023 13:05,04-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
edf3226c-4ecd-4122-9a41-c63d105ae21a,Inbound,Order Related,Delayed,,,,04/08/2023 18:56,04/08/2023 18:57,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d68da146-98e9-4ee7-bc41-75e8f0a48da5,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 15:11,04/08/2023 15:12,04-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
e809509c-ba89-4cc6-a7b5-c1ae75d511ff,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:26,04/08/2023 19:37,04-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
8f9ebb4b-7243-450a-921e-ce2a45095789,Inbound,Feedback,UnProfessional Behaviour,Delivery executive is very bad behaviour Bolraha hai tum   order office   main   dunga kya kare bataiye Shopzilla support ,,,04/08/2023 18:13,04/08/2023 18:28,04-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,3
f4eeffd4-2575-4c10-a444-1f3a9f8f6c54,Inbound,Returns,Return request,,,,04/08/2023 19:21,04/08/2023 19:42,04-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
eb19176f-3cc2-4ad2-8b9c-d7fd11ffaa83,Outcall,Order Related,Order status enquiry,,,,04/08/2023 06:54,04/08/2023 06:55,04-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,3
4f7368f0-12d3-475d-984f-4c4b282d8223,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 21:33,04/08/2023 21:36,04-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
dcae3cbf-2f60-4cb9-b588-1ac75ea69a54,Inbound,Returns,Return request,Very nice and very good sarvesh thanks ??,,,04/08/2023 23:11,04/08/2023 23:17,04-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
1ad2708a-a6ef-4156-8695-649e90e4edaa,Inbound,Returns,Service Centres Related,,bc73b496-099e-417f-9848-f7781c41ad9a,01/04/2023 13:32,04/08/2023 10:49,04/08/2023 10:55,04-Aug-23,BOARIJOR,Home Appliences,2299,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
a965f344-6030-4d55-97fa-3696caab85c3,Inbound,Order Related,Delayed,I am happy,,,04/08/2023 11:43,04/08/2023 11:45,04-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
56ba3ed6-29a1-4cf2-ade0-fc92a909697c,Outcall,Returns,Return request,,,,04/08/2023 14:16,04/08/2023 14:20,04-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
eda4bfc2-32aa-4cee-ad17-8cd31a7348dd,Inbound,Order Related,Order status enquiry,It was fine. ! more time i need to talk so i will see nexxt time,,,04/08/2023 17:16,04/08/2023 17:18,04-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
bada7182-5f35-4fc1-974b-2323df0003a4,Inbound,Order Related,Delayed,Bad feedback ,,,04/08/2023 21:00,04/08/2023 21:11,04-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
91be0e58-0903-496b-ac10-83c99c0e0406,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 15:12,04/08/2023 15:19,04-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,2
63e7cbf5-5969-4edd-9c32-e72402dc897c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:02,04/08/2023 19:04,04-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
1d19eccd-8d93-4ee6-beea-19cbf17487df,Outcall,Returns,Fraudulent User,Should refund money not coin.,,,04/08/2023 13:52,04/08/2023 16:01,04-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
3c13e509-5ab2-497b-a2b7-7dc7c1aee5cd,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:50,04/08/2023 19:58,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
a710643d-4ff6-4572-9e4e-8f60ec9a6ad6,Email,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:09,04/08/2023 19:10,04-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
62460948-b47c-4455-8851-98eaaaba37b3,Inbound,Returns,Fraudulent User,Great??????,,,04/08/2023 13:17,04/08/2023 13:33,04-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
f0f88288-4c45-46fa-9fe0-df62c86c5fbb,Inbound,Order Related,Order status enquiry,,,,04/08/2023 13:11,04/08/2023 13:15,04-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
b8099be9-f50f-4e66-977f-66def391e484,Inbound,Returns,Return request,,,,04/08/2023 12:48,04/08/2023 12:55,04-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
cfb811e9-5b33-49fb-b9e3-6d1411f88493,Inbound,Order Related,Order status enquiry,,,,04/08/2023 01:06,04/08/2023 20:21,04-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
68ba762d-cbc4-4a5e-a6dd-3724d19fcc71,Inbound,Returns,Wrong,my issue is not resolve by him,,,04/08/2023 07:57,04/08/2023 08:25,04-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
a3c94fd3-b620-4b33-9422-25d3719ae3ff,Inbound,Returns,Return request,,,,04/08/2023 21:39,04/08/2023 21:44,04-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
4d097b20-7070-48ec-97d8-a006c09e5420,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:25,04/08/2023 08:36,04-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
6be74088-413f-4b24-b44f-da0a7707a8df,Inbound,Returns,Reverse Pickup Enquiry,,95b1bf3e-1b6a-4065-bdf3-669d2c365cb6,25/07/2023 08:29,01/08/2023 19:45,04/08/2023 01:18,04-Aug-23,NEW DELHI,Electronics,2499,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,1
44312839-7185-4d88-88ce-e3e3b0412b2c,Email,Refund Related,Refund Enquiry,,,,04/08/2023 19:52,04/08/2023 20:24,04-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d107e764-8ee6-4caf-a822-38e62b371ada,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:12,04/08/2023 15:16,04-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,3
cb559ebd-8927-4621-bc67-3dcddc7ed63a,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 22:16,04/08/2023 22:16,04-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
32a4a718-3255-4b92-a3d6-720a5ec43e6d,Inbound,Returns,Return request,,,,04/08/2023 14:59,04/08/2023 15:05,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
1e2802c8-9985-4d14-ab6b-4d459bc90e24,Inbound,Order Related,Customer Requested Modifications,,,,02/08/2023 17:48,04/08/2023 00:12,04-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
3f0490c1-6898-48b2-b7cf-64e11740048f,Inbound,Returns,Reverse Pickup Enquiry,They are just hopelesss,,,04/08/2023 09:22,04/08/2023 21:35,04-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
0344e2ef-7670-4054-9fd7-dea33ea2bf32,Inbound,Returns,Wrong,,,,04/08/2023 17:13,04/08/2023 18:18,04-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,4
90287742-e34b-452a-a216-9ead27f93462,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:26,04/08/2023 22:34,04-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e8380a5e-df4f-4e29-ad95-5f8f7cee4568,Inbound,Shopzilla Related,Signup Issues,,,,05/08/2023 00:18,05/08/2023 00:19,05-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
58d6812a-5966-4420-b940-af8e6aca731c,Outcall,Returns,Return request,,,,04/08/2023 10:11,04/08/2023 19:41,04-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
9d7ccedb-9e26-40e2-8f9d-589679d242ca,Inbound,Returns,Reverse Pickup Enquiry,We are purchasing a product remotely online and are unsure about its performance based solely on its appearance. If any functional visual flaws appear. The "return"/ replacement should be simple and straightforward.,,,04/08/2023 20:30,04/08/2023 22:05,04-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
1fc8f5fd-3e2a-4cca-8427-f945eeeb4539,Inbound,Refund Related,Refund Enquiry,Thanks to Shopzilla team for their services ,,,04/08/2023 18:55,04/08/2023 18:56,04-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
7dd84224-1fcf-4982-868f-c1076691ef61,Inbound,Returns,Wrong,,,,04/08/2023 10:09,04/08/2023 10:21,04-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
0af3b68c-fa4c-440a-a083-ac0861d222e3,Outcall,Shopzilla Related,General Enquiry,"I am not happy with anything but I was forced to selecting because the survey was not moving ahead so,I selected just a random option. A big ??",,,04/08/2023 17:08,04/08/2023 17:16,04-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
81236376-56c6-497a-b66f-69a6a900c276,Outcall,Order Related,Priority delivery,Very good service and helpful conversation with your representative ,,,04/08/2023 18:28,04/08/2023 18:29,04-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c199d4bf-3bcd-4f55-8966-b152cff52366,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:24,04/08/2023 08:26,04-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
fe37be31-da9f-45e1-ae67-6c54e356cdef,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:58,04/08/2023 18:59,04-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
3170c86e-78bd-41a5-a215-610930483523,Inbound,Order Related,Installation/demo,,,,04/08/2023 16:48,04/08/2023 17:17,04-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
8a8b37b6-2b16-444c-bd54-e5a53b7c1536,Inbound,Returns,Missing,,,,04/08/2023 23:36,05/08/2023 00:00,05-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
74185c86-4ab6-4a63-8107-fd9af2737db9,Inbound,Returns,Reverse Pickup Enquiry,Worst service from Shopzilla as usual,,,05/08/2023 00:28,05/08/2023 00:33,05-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
5b266e50-c97d-497c-a1db-127bb102a0e3,Outcall,Returns,Return request,Very good support provided by customer support executive ,,,04/08/2023 12:51,04/08/2023 13:03,04-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,4
1da90c2b-080a-4812-bb5d-ffea1e673f03,Inbound,Returns,Reverse Pickup Enquiry,Your customer care agent ashish from escalation department hung up on me ,,,04/08/2023 07:53,04/08/2023 09:32,04-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
5a5b3565-5634-4065-be3c-3e6a6c0c550c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:35,04/08/2023 11:35,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
2935be40-ba39-43e6-93c7-f8fc368b7316,Inbound,Order Related,Seller Cancelled Order,Please policeise for more flexible.,,,04/08/2023 18:03,04/08/2023 18:10,04-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
c224d018-2a2f-40a4-919e-752b1be61844,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:58,04/08/2023 21:51,04-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
bce9ea88-7163-40e6-b61b-6073ccf1d634,Inbound,App/website,App/website Related,,,,04/08/2023 20:11,05/08/2023 02:15,05-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
936a5cb0-950a-489e-bf03-a92655dae25b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:22,04/08/2023 21:23,04-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
39d326a8-e8f7-4332-89b2-8eb1c7099916,Outcall,Order Related,Seller Cancelled Order,,,,04/08/2023 10:39,04/08/2023 10:57,04-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,4
3c3bfea4-02e2-466e-aec4-8d7f21742953,Outcall,Returns,Return request,,,,04/08/2023 14:32,04/08/2023 15:28,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
edb1d8e6-e738-4f6e-8f50-8198c843b064,Inbound,Order Related,Delayed,,813c2267-23f0-480b-bdda-30d42e7f3618,20/07/2023 17:32,04/08/2023 12:41,04/08/2023 17:26,04-Aug-23,SRINAGAR,LifeStyle,295,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
c0b979a1-8523-488b-a6a7-d2a455c27a34,Outcall,Shopzilla Related,Account updation,,,,04/08/2023 11:36,04/08/2023 18:22,04-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
693ef008-c2a6-4f55-8507-f62001a31688,Inbound,Refund Related,Refund Enquiry,,,,03/08/2023 19:28,04/08/2023 06:32,04-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
94a5368b-474c-4faa-b276-76a28ab174f6,Outcall,Order Related,Order status enquiry,,,,04/08/2023 20:04,04/08/2023 20:08,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
14743eb3-ea99-43ed-8204-49a82a7814b6,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 20:42,04/08/2023 20:44,04-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
5ab1fdbe-1b2f-46cf-967e-354f4798961e,Outcall,Returns,Return request,,,,03/08/2023 14:56,04/08/2023 20:07,04-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,3
657bfc70-a9ca-4301-8c94-19e324c8ec6d,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 22:57,04/08/2023 00:23,04-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
90efe3c2-66e3-4715-8690-dbdafa27f8b6,Inbound,Returns,Reverse Pickup Enquiry,na,,,04/08/2023 14:45,04/08/2023 19:58,04-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
25ead9a5-4bb6-4b7d-820a-887831026ee8,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:18,04/08/2023 18:20,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
dcb4d9ed-ee01-4706-b5cf-3980961b02e4,Inbound,Order Related,Order status enquiry,,c7c5224d-0b3a-4d94-865a-4f1ede23d6e9,28/07/2023 11:49,04/08/2023 16:40,04/08/2023 17:21,04-Aug-23,MIDNAPORE,Home,349,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
cce7a53d-dff8-4e99-9aa9-e2424dba34bf,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:21,04/08/2023 20:22,04-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
08384345-3998-4d51-8970-73710097cc74,Outcall,Shopzilla Related,Other Account Related Issues,Very nice performance customer support executive ,,,04/08/2023 13:56,04/08/2023 13:57,04-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
aef39f79-6b15-47f3-988f-35e905a1306e,Inbound,Payments related,Payment related Queries,Happy with Shopzilla customer service !! ??Hope my problem will resolve as soon as possible.,,,04/08/2023 14:14,04/08/2023 14:15,04-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
70dccf8f-24bd-41eb-8240-0fda12f654fa,Inbound,Returns,Return request,Very good I am satisfied ,,,04/08/2023 16:46,04/08/2023 16:51,04-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
322d7d7f-efc7-402d-a6dd-4375169b0be9,Inbound,Returns,Missing,,,,04/08/2023 19:20,04/08/2023 19:26,04-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
de131dfb-317b-4171-97c7-5815599734ca,Outcall,Refund Related,Refund Enquiry,,d710f54e-5090-442d-9b97-6c32d40ee420,19/07/2023 00:17,04/08/2023 08:37,04/08/2023 09:42,04-Aug-23,FATEHABAD,Books & General merchandise,200,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b8ddc762-e1fa-4ffc-a6d9-57381859b35d,Inbound,Returns,Reverse Pickup Enquiry,Return this used phone.,d42b1bf4-291d-4ec7-940e-bf002a96417c,04/07/2023 02:54,04/08/2023 21:21,04/08/2023 21:39,04-Aug-23,LUCKNOW,Mobile,25999,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
8aae9d7c-b962-43ea-8337-cae068265731,Inbound,Returns,Fraudulent User,,,,04/08/2023 19:21,04/08/2023 19:22,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
29dda158-0897-451d-ac27-ef9fa7a969f9,Inbound,Returns,Fraudulent User,Very good service and my issues is aslo solved thank you Shopzilla ,,,05/08/2023 00:58,05/08/2023 01:00,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c42aa88a-9f10-4b26-bd52-4cc2bfb8ce7a,Outcall,Returns,Service Centres Related,,,,05/08/2023 00:12,05/08/2023 00:15,05-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
5de7d5e2-316d-4159-9f29-b18e5b302dae,Outcall,Returns,Reverse Pickup Enquiry,Easy to contact ,,,04/08/2023 20:11,04/08/2023 20:12,04-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
2a6dbabf-3afb-49ab-8e27-111380085b7a,Outcall,Returns,Wrong,,,,04/08/2023 14:26,04/08/2023 14:28,04-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
43f9d4fa-9012-4e0b-b940-d9f8491f48fb,Outcall,Returns,Reverse Pickup Enquiry,Good Conversation Respect Customers ,,,04/08/2023 15:27,04/08/2023 19:22,04-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
436dce0e-751d-4fa5-b80b-f14fe6f12fed,Outcall,Product Queries,Product Specific Information,Available my needed product ,,,04/08/2023 16:53,04/08/2023 16:57,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
85f01e50-ab8f-4a66-9b3d-c91fac35ccd9,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 21:04,04/08/2023 21:07,04-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
2c9298fb-8e9c-4f3c-85f2-b674f657dca3,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 06:48,04/08/2023 07:05,04-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
922acf1b-1180-4a45-8bcb-05add7c92050,Inbound,Shopzilla Related,Signup Issues,No good ,,,04/08/2023 22:40,04/08/2023 22:44,04-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
09b99bf8-37dd-4c32-b925-49112f2eaf52,Inbound,Returns,Reverse Pickup Enquiry,Try to solve the problem ,,,05/08/2023 00:27,05/08/2023 00:32,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
9fda61fd-7f2a-470e-95d7-631947ba07b3,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:49,04/08/2023 20:50,04-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
7813bb8b-87cf-451e-824c-0e4b0332b56e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:08,04/08/2023 18:14,04-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,4
90a6b874-2d21-4f24-99b6-2e657595686e,Outcall,Returns,Return request, All the customer care people of Shopzilla are very nice they solved my problem by giving good suggestions thanks Shopzillas ,,,03/08/2023 10:52,04/08/2023 13:02,04-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
b5f3dc27-542e-47f8-b567-64d9e586b31e,Inbound,Returns,Missing,,,,04/08/2023 00:30,04/08/2023 00:35,04-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
2f01246d-4450-49b1-96c2-4123feed9d39,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:38,04/08/2023 13:12,04-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
fe3ab569-0898-4481-b8b3-b9f2e8b8107f,Outcall,Order Related,Delayed,Very worst service in form of providing a solution........,e774acde-ffd8-4665-95b4-7da419de597a,16/07/2023 02:46,03/08/2023 18:28,04/08/2023 09:48,04-Aug-23,KANCHIPURAM,Books & General merchandise,273,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
8e40b4f7-1182-44ff-96b3-f4c7e81e6479,Outcall,Returns,Return request,,,,04/08/2023 11:39,04/08/2023 11:41,04-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
42282d4d-69ad-44a3-8ab8-64db2f7e5faf,Inbound,Returns,Reverse Pickup Enquiry,Overall good,,,04/08/2023 12:23,04/08/2023 12:26,04-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
699c6375-6993-4cb4-a036-468e1613ddee,Email,Order Related,Installation/demo,,,,04/08/2023 18:15,04/08/2023 20:32,04-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
28e4f273-c239-4380-8fac-1f27920806f9,Inbound,Returns,Fraudulent User,,531f16e1-70ab-4480-9335-3b7fd25aae21,29/07/2023 11:23,01/08/2023 10:11,04/08/2023 20:36,04-Aug-23,BERHAMPUR,Books & General merchandise,348,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
f575a97f-e512-4f67-8b51-29285552ada2,Outcall,Order Related,Delayed,,,,03/08/2023 20:35,04/08/2023 07:13,04-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
3c87a30a-1d40-44e4-be16-9a37fb8fc26d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:55,04/08/2023 17:00,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
4369ec25-0813-4ab7-adec-0118f5f3018c,Inbound,Order Related,Delayed,I don't know my problem will be solve or not.hope for the best ,0dd7f875-3350-4955-8513-a443f7b04add,20/07/2023 01:01,04/08/2023 10:12,04/08/2023 14:07,04-Aug-23,KOLKATA,Electronics,1399,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
29a5ec3a-be57-4661-a634-d73d72d9f4ba,Inbound,Order Related,Installation/demo,,,,04/08/2023 00:47,04/08/2023 00:54,04-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
479f2e8c-0d1e-4784-86e9-23cc65753e6a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:54,04/08/2023 17:12,04-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
9d86d008-640a-4b89-aba1-7b9ec913aa89,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:23,04/08/2023 18:25,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
999d9725-37e2-457c-bf78-0b658cc600e9,Inbound,Order Related,Installation/demo,Everybody help,,,04/08/2023 20:08,04/08/2023 20:52,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
4bca9673-b770-41f7-b9c5-9a16b4c9d454,Inbound,Returns,Reverse Pickup Enquiry,I am fully satisfied,,,05/08/2023 00:01,05/08/2023 00:07,05-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
e0412613-1970-4f65-9875-9655aa32f409,Outcall,Order Related,Customer Requested Modifications,,,,04/08/2023 17:36,04/08/2023 17:37,04-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
d9f0a23f-6cbd-40de-bf47-f98366e431a7,Inbound,Returns,Damaged,,,,04/08/2023 18:17,04/08/2023 18:19,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
7aa01017-ac28-4fee-9802-9f69eab5efd6,Outcall,Returns,Fraudulent User,,,,04/08/2023 14:41,04/08/2023 17:53,04-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
7b327d32-2fd8-420a-9e91-f834f27c7389,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 16:56,04/08/2023 17:00,04-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
9eea152e-d7b9-4daf-847b-c48d0ea99f71,Outcall,Returns,Fraudulent User,Very good  experience ,,,04/08/2023 17:30,04/08/2023 17:31,04-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
7f395339-3624-4c15-8ee4-7227f90f234c,Inbound,Offers & Cashback,Affiliate Offers,,,,04/08/2023 18:58,04/08/2023 19:01,04-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
9c1f07a3-6d00-4e6c-85d1-4eab944abac6,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:57,04/08/2023 19:18,04-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
c46bd3b2-0e0f-438b-80e6-9673ad3849ca,Inbound,Refund Related,Refund Related Issues,Uski bahan ki chut mere   call per,,,03/08/2023 23:58,04/08/2023 00:05,04-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
0f9e139e-cb4f-4de8-9388-1addf757adba,Inbound,Returns,Service Centres Related,,,,04/08/2023 08:08,04/08/2023 09:30,04-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,4
8c3f62da-ce1c-4734-83c2-489df4ad2339,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:58,04/08/2023 16:59,04-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
eafa2c30-6c62-4d3f-a7fe-ea314be3e5c4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:51,04/08/2023 18:46,04-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
0ba4ed0d-15f9-42e1-a8a0-73f72c4cd729,Inbound,Payments related,Online Payment Issues,,,,04/08/2023 23:28,04/08/2023 23:28,04-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
d8704ee2-8209-4a66-9360-bde27e49c1b2,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 23:33,04/08/2023 23:37,04-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
fd330494-2360-4341-a4e1-3b8ce89e585c,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 10:01,04/08/2023 10:04,04-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
2900d9f0-4bce-4808-88c2-a14a5947651b,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 20:35,04/08/2023 20:38,04-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
da598e86-6f0c-44e1-977d-8e4bc5e1e16d,Inbound,Order Related,Delayed,,52cd1a4f-4c80-4b0a-ae06-e719ae4c1e44,23/07/2023 00:27,05/08/2023 00:26,05/08/2023 00:30,05-Aug-23,HYDERABAD,LifeStyle,499,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
33af5afe-d8d5-4f75-b1f6-32aec6bc47f3,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 20:30,04/08/2023 22:37,04-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
2f711f25-d6aa-4626-bf71-6aab076af193,Inbound,Returns,Return request,Good help,,,04/08/2023 14:29,04/08/2023 14:30,04-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
866140dc-b82d-48be-b251-2fad5ef59e55,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:00,04/08/2023 01:49,04-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
fca7e84c-7995-47f8-a11e-09835175de1f,Inbound,Returns,Reverse Pickup Enquiry,The problem i faced today is due to lack of information provided by Shopzilla on return policy. So it need to be more descriptive,,,04/08/2023 16:19,04/08/2023 16:22,04-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
d0459b24-3432-4973-b3bd-ae46a96a79dc,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 20:35,04/08/2023 20:52,04-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
23d0be69-5e50-4db9-9149-d48b360ff082,Inbound,Returns,Service Centres Related,Thank you sir,,,04/08/2023 10:42,04/08/2023 10:43,04-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
c7d95627-824e-4583-aa03-7dea096a4387,Outcall,Product Queries,Product Specific Information,all of your agents have just one solution-" please wait for 24hrs and we will resolve the issue. The amount will be refunded back and you can place new order",,,05/08/2023 00:39,05/08/2023 00:44,05-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
27d03327-9cab-4bd5-83fb-efc8cae7a630,Inbound,Returns,Reverse Pickup Enquiry,,8c1b0ad7-2c49-405a-95dc-e97def15816c,16/07/2023 10:13,04/08/2023 16:13,04/08/2023 17:59,04-Aug-23,JABALPUR,LifeStyle,579,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
5024579a-6336-4568-802a-c46de179e292,Outcall,Returns,Fraudulent User,,,,03/08/2023 20:37,04/08/2023 07:57,04-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
d1f34c98-6f7f-4026-9e06-5e5449d708f7,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 00:48,04/08/2023 00:49,04-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
b45166d6-c162-4fa6-af85-49cdaa1d5081,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:29,04/08/2023 18:42,04-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
bf8b2d53-80f8-46e8-8d07-d682c9d660a2,Outcall,Returns,Return request,,,,04/08/2023 14:42,04/08/2023 17:08,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
28a65086-5ff4-4e8d-bc48-d933fc34b0bc,Outcall,App/website,Issues with Shopzilla App,,,,04/08/2023 13:53,04/08/2023 13:53,04-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
d3d727b2-2e52-40d2-b809-dd1d6119b73d,Inbound,Returns,Reverse Pickup Enquiry,My experience are very good for the customer support team he help me best and I like the support team nature ??,207f1265-0c51-40a8-bfc5-a1d473abd006,25/07/2023 17:32,04/08/2023 11:26,04/08/2023 11:26,04-Aug-23,BILASPUR,Furniture,1424,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
b77af726-0120-4384-b9b6-0a9d7ec54472,Inbound,Order Related,Installation/demo,,,,04/08/2023 19:26,04/08/2023 19:38,04-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
0382e8ac-e66f-4a3e-8174-5c537d67bb4b,Inbound,Order Related,Delayed,"I am using Shopzilla from so many years but this time no executive can resolve my problem , and I am fed-up of everything time calling calling but still the issue is same , ",937c85f0-5ac2-4ce6-93a8-6c6dccc92b0f,23/07/2023 17:24,04/08/2023 08:43,04/08/2023 09:20,04-Aug-23,GAYA,Home,299,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
cc96f9ae-fb91-44c6-b679-fbd9742ac5f9,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla customer care service members very supportable person ,,,04/08/2023 08:47,04/08/2023 08:48,04-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
83e85dd0-8815-4290-b1bb-422e013f2c33,Inbound,Returns,Service Centres Related,Thaku,,,04/08/2023 13:15,04/08/2023 13:22,04-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
c04b2deb-ddfb-471b-b035-b80cc7d94264,Inbound,Returns,Reverse Pickup Enquiry,,,,05/08/2023 00:30,05/08/2023 00:35,05-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
73601fb7-0a73-4500-a7a7-ff135130190f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 00:13,04/08/2023 00:16,04-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
c3cfad43-9593-4bd8-a9da-79102268de16,Inbound,Returns,Reverse Pickup Enquiry,Remove sellers giving rotten items from platform,,,04/08/2023 08:24,04/08/2023 08:26,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
ec154207-5851-48a8-b080-33b011b4ac7f,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:39,04/08/2023 13:56,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
a7c20ec6-a6d1-44c0-95c5-05af0f2fd672,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:39,04/08/2023 18:42,04-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
6f204857-ab80-4547-9b22-4938e2b7fde8,Inbound,Returns,Reverse Pickup Enquiry,,,,05/08/2023 00:11,05/08/2023 00:14,05-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
cf27e36b-854f-4eaf-924e-bbf77f608855,Inbound,Product Queries,Product Specific Information,,,,05/08/2023 00:18,05/08/2023 01:36,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
a20a7de7-3614-4581-8a5c-45059a149935,Inbound,Returns,Service Centres Related,,fc074783-bcf1-42d5-848c-3c66024ae4b1,15/02/2023 08:11,04/08/2023 19:16,05/08/2023 00:35,05-Aug-23,MUMBAI,Electronics,899,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
f86ebf9e-beb9-43dd-bdd5-9037921fec10,Inbound,Order Related,Delayed,Best of best ,0f2ecc25-fe65-430e-a9c8-36e5e327a6e7,15/07/2023 19:49,04/08/2023 22:26,04/08/2023 22:26,04-Aug-23,NALLASOPARA,Books & General merchandise,553,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
2cc3344a-7372-4b13-8216-00b805c4d4de,Inbound,Order Related,Order status enquiry,,045ce3f0-43f6-434c-9d3e-a43a3796e675,22/07/2023 11:25,02/08/2023 21:02,04/08/2023 08:33,04-Aug-23,MAHESANA,LifeStyle,449,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
fb7d3607-2cd7-4a97-a08c-2392334c1119,Inbound,Cancellation,Not Needed,,60169223-6ffc-44d8-8759-daf972717322,25/07/2023 13:18,04/08/2023 12:34,04/08/2023 13:07,04-Aug-23,PUNE,Books & General merchandise,515,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
85ec5c79-fca6-46e7-8861-abb286259e51,Inbound,Order Related,Order status enquiry,,,,02/08/2023 17:10,04/08/2023 10:51,04-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b10b04d2-92c3-461e-9af8-37545bd39331,Inbound,Order Related,Delayed,,ee3226fe-0532-4f9d-88a9-6fd94b5af885,24/07/2023 22:53,04/08/2023 15:25,04/08/2023 15:29,04-Aug-23,SULTANPUR,LifeStyle,3756,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,3
97c82144-37c2-41cf-b75e-edff3077cd9e,Inbound,Order Related,Delayed,,,,04/08/2023 09:22,04/08/2023 09:23,04-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
9ad54d4f-341d-46d3-97a5-5bf05394e848,Inbound,Returns,Wrong,,,,04/08/2023 17:31,04/08/2023 17:33,04-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
92db5032-e6ac-4b99-b3a5-ec606f321ffe,Inbound,Returns,Missing,,dd69d215-5f8a-4f15-83de-1b16261df973,24/07/2023 23:53,04/08/2023 13:27,05/08/2023 00:25,05-Aug-23,UJJAIN,Electronics,688,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
b3cc67bc-667b-4757-91e6-e814325a99ca,Inbound,Returns,Return request,Very helpful executive . He deserves appreciation.,,,04/08/2023 13:19,04/08/2023 18:51,04-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
e3e935fe-2593-417a-832e-f2e8c8a4c84f,Inbound,Order Related,Delayed,,,,04/08/2023 17:48,04/08/2023 17:54,04-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,3
6bbead2c-f903-4ce2-a93e-1af7cd2a92b1,Outcall,Returns,Return request," The product must be checked by Shopzilla team itself order by any customer before delivery as the agency which are providing the product is not trustworthy, as I received the defective product which was my last order i.e.   party speeker.",,,04/08/2023 08:20,04/08/2023 08:22,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
bcaecdc0-7145-41fe-9368-afba0a61d886,Inbound,Feedback,UnProfessional Behaviour,Thank you ,,,04/08/2023 10:40,04/08/2023 10:42,04-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
b1c5a8e6-a705-4180-b7c5-69af3828d3c7,Outcall,Returns,Wrong,Really nice,,,04/08/2023 16:27,04/08/2023 16:29,04-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
c81527ec-5ee2-4e72-a117-a880d3d61c11,Outcall,Returns,Return request,,,,04/08/2023 17:33,04/08/2023 18:08,04-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
eb3597c4-ff8d-4850-bf03-72c58f5ce385,Inbound,Shopzilla Related,General Enquiry,Very good ??,,,04/08/2023 16:14,04/08/2023 16:20,04-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8b18b97d-1c2a-49c6-801d-e10cd3cd705a,Inbound,Refund Related,Refund Enquiry,,c6c62495-4e2b-48a2-8e71-61d625034f3c,23/07/2023 20:01,03/08/2023 14:28,04/08/2023 20:16,04-Aug-23,DIU,Books & General merchandise,316,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,3
fd12d76d-49ac-437e-91e5-fa8c814c5f5e,Outcall,Order Related,Seller Cancelled Order,Very good coustomer service ,,,04/08/2023 06:06,04/08/2023 06:41,04-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
c78341c1-e699-4ae7-86a3-b6aa38789ca2,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 07:23,04/08/2023 08:00,04-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
e10abdc4-8c03-4b23-8751-c259a92bcbd7,Inbound,Returns,Fraudulent User,,,,04/08/2023 19:18,04/08/2023 19:50,04-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
5144c7a9-15c8-4370-81c7-2ccd8dca47cd,Inbound,Returns,Reverse Pickup Enquiry,Excellent  staff very co-operative and friendly and helping and resolving  issue immediately. This makes customers  to purchase only in Shopzilla.Hats off  Shopzilla...keeping up Thank you sir,,,04/08/2023 19:52,04/08/2023 20:20,04-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
aa669544-61d9-444b-93a4-ee85c4093a0e,Outcall,Order Related,Order status enquiry,Long time on hold,,,04/08/2023 10:50,04/08/2023 10:57,04-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,4
d54a216b-6434-4a7f-bfd4-a7efa640755b,Inbound,Refund Related,Refund Enquiry,,7c5f4372-0d74-48a5-b47d-dff264729a20,29/07/2023 15:08,03/08/2023 20:45,04/08/2023 10:47,04-Aug-23,PUNE,LifeStyle,759,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,3
108e7853-cf69-4df5-b18c-27ce0a0c2034,Outcall,Returns,Reverse Pickup Enquiry,,5ef0e3a3-9f40-4203-b389-b58a9aaf82b1,22/07/2023 18:20,04/08/2023 07:08,04/08/2023 08:48,04-Aug-23,AHMED NAGAR,Furniture,5866,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
ca896e99-b8d2-42b8-ba74-8322f8383344,Inbound,Returns,Return request,,,,04/08/2023 11:23,04/08/2023 16:59,04-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e462cd16-2cad-406b-89f0-e7ed580b2d6d,Inbound,Returns,Product related Issues,Good ??,,,04/08/2023 06:08,04/08/2023 06:10,04-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
f7454460-9608-4196-b26c-52f3f268ad25,Inbound,Returns,Service Centres Related,More training require for your customer executive,,,04/08/2023 09:36,04/08/2023 10:11,04-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
906dee1e-09ac-4554-b78a-97287234fd3d,Outcall,Returns,Reverse Pickup Enquiry,THNKU SO MUCH ,,,04/08/2023 14:13,04/08/2023 14:19,04-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
44e99b49-b5a5-4858-b5e6-321ea4c9e01c,Inbound,Order Related,Unable to track,,,,04/08/2023 17:22,04/08/2023 17:24,04-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
64cebc63-637a-434a-8243-d5482f082e0e,Inbound,Order Related,Order status enquiry,,,,04/08/2023 16:28,04/08/2023 16:33,04-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
a19f79c3-2baa-4d1c-bbdf-736e8341699f,Inbound,Offers & Cashback,Affiliate Offers,Customer service was good but in app experience is not good,,,04/08/2023 18:09,04/08/2023 18:10,04-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f57e20cd-1b70-4139-b2a9-74467094d708,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,04/08/2023 10:53,04/08/2023 10:57,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,4
21e173a8-94bf-4adf-bb89-8b87051e0a22,Inbound,Order Related,Installation/demo,Good,ea755497-1cf0-4f75-bbd7-166aaa705c18,,04/08/2023 17:30,04/08/2023 18:17,04-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
0498a9b7-a4c5-4a5a-b847-b2e1bc50ffe7,Inbound,Payments related,PayLater related,,,,04/08/2023 17:22,04/08/2023 21:16,04-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
2a1f4cba-6d2d-483a-99ac-2d45d66ef762,Inbound,Order Related,Installation/demo,After delivery of items of another company can not take proper answer,,,04/08/2023 19:57,04/08/2023 21:29,04-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
21c57735-6bbd-4800-bbf3-553aa0e91401,Email,Returns,Damaged,,,,03/08/2023 16:21,04/08/2023 00:39,04-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
9acb3576-bfd2-4600-90bb-c5c68cb5320d,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 18:27,04/08/2023 18:30,04-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
4873954b-5e3c-4ac2-9e24-aa3988b4e659,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:39,05/08/2023 00:33,05-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,1
99892de4-4a90-4c8d-ae5a-b0fea9f35bee,Inbound,Refund Related,Refund Related Issues,Excellent ,,,04/08/2023 00:05,04/08/2023 00:12,04-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
72cbdda9-a232-466e-89de-53fdb3706c26,Inbound,Shopzilla Related,Account updation,Plz Delivery product good quantity.,,,04/08/2023 20:25,04/08/2023 20:27,04-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
630e7ac3-9d23-4501-b3cc-b1e2d3c9ec7d,Inbound,Returns,Return request,,,,04/08/2023 23:08,04/08/2023 23:39,04-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
ad8348b4-7246-41ee-82d3-3946cb7186b7,Email,Order Related,Delayed,,3ee0bf0c-7ffb-4fa3-8ae4-a5a14a2250fd,22/07/2023 00:00,05/08/2023 00:17,05/08/2023 00:20,05-Aug-23,AHMED NAGAR,Home,399,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
7b1cf8b7-c2d9-4540-8d59-6e9c7803f046,Inbound,Returns,Missing,,,,03/08/2023 17:18,04/08/2023 19:12,04-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
0a30f99f-a440-4770-a2ab-243fa11bd53a,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 08:51,04/08/2023 08:53,04-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
51ecce6f-49fa-4af0-b529-d4c02297cdc2,Inbound,Returns,Reverse Pickup Enquiry,Super ,,,04/08/2023 12:47,04/08/2023 12:56,04-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
82d7d2f2-10e0-4db6-babc-8cea8f3830d8,Outcall,Order Related,Installation/demo,,,,04/08/2023 11:52,04/08/2023 11:55,04-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
3a338419-403a-4320-b4a5-6d4878a29bf3,Outcall,Cancellation,Not Needed,,,,04/08/2023 12:40,04/08/2023 12:44,04-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
3e0c1bd0-3286-4d49-9df3-336c72d72baf,Outcall,Order Related,Seller Cancelled Order,Take a strict action against delivery boy because he doesn't deliver product and cancelled my product without knowing me the customer executive was good ,,,04/08/2023 15:26,04/08/2023 15:39,04-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
322ea8e9-fe8e-4900-8557-06431244b56a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:14,04/08/2023 10:16,04-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,1
d34091d4-5f76-44b8-b412-80edac46483e,Outcall,Returns,Reverse Pickup Enquiry,Good ,a2e512e4-fc43-4255-9fd2-f57bcb12cf71,12/07/2023 19:00,04/08/2023 10:50,04/08/2023 11:09,04-Aug-23,THANE,Home,356,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
fbb78c2f-ca69-4fe8-86a7-3ff0e5fd5486,Inbound,Cancellation,Not Needed,"When you guys say If you order within a timeframe you will get by this particular date, Please do that on time don闁剧粯娲濋崝鍛存嚇閻 cheat customers ",,,04/08/2023 09:33,04/08/2023 09:33,04-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,1
93391860-71e5-47d1-a1d6-c6498c90edb1,Inbound,Order Related,Order status enquiry,,,,04/08/2023 22:03,04/08/2023 23:15,04-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
6cbaabb7-527d-4306-a865-1294bf8b689f,Inbound,Returns,Wrong,,,,04/08/2023 10:58,04/08/2023 22:21,04-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7c4f6678-c957-4806-b661-ca286f69fe5e,Inbound,Returns,Service Centres Related,,,,03/08/2023 06:59,04/08/2023 21:03,04-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
ffb6a36c-968e-4e8a-8870-89cd0c7f8c9f,Inbound,Order Related,Installation/demo,Hadn't got the proper solution ,,,04/08/2023 18:42,04/08/2023 19:16,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
5ea06371-cef0-460f-8f07-5535cb695c6f,Outcall,Order Related,Order status enquiry,,835e8c2c-9178-4751-9f99-bcce64277729,29/07/2023 01:23,04/08/2023 14:59,04/08/2023 16:27,04-Aug-23,KENDRAPARA,Electronics,999,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
41b90a4f-be36-47b8-87e9-8e25ed5bbbdd,Outcall,Order Related,Delayed,,bb12bfc3-5e5b-4220-9e84-da2ea91cb0be,22/07/2023 19:11,03/08/2023 20:18,04/08/2023 02:19,04-Aug-23,GUWAHATI,Home,419,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,1
648b8401-c459-4fa3-b538-c20f3e7d9dcb,Inbound,Order Related,Installation/demo,,,,04/08/2023 09:54,04/08/2023 09:55,04-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,1
da7c2ae2-dba6-48e6-8e0f-65bd45e6220a,Inbound,Returns,Reverse Pickup Enquiry,The consumer services are fabulous.I have just tolk with Shopzilla costumer service specialists and she make it very easy to solve my problem thank you Shopzilla team...,,,04/08/2023 10:43,04/08/2023 10:50,04-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
c690b7b6-ca78-486d-8ffa-c1d655d44a2c,Inbound,Cancellation,Return cancellation,Thank you ,,,04/08/2023 16:30,04/08/2023 16:41,04-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
3e7fddc3-21c7-4dec-8884-439b12657627,Email,Refund Related,Refund Related Issues,,,,04/08/2023 13:55,04/08/2023 14:12,04-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
3a9e8da5-e422-41ea-8fba-0e61b1ea300e,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 06:38,04/08/2023 06:39,04-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
22955b7c-0055-40f5-bf56-dac614c77d69,Inbound,Returns,Fraudulent User,,,,04/08/2023 13:29,04/08/2023 13:30,04-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
1dc8f9c1-33f4-4644-a85b-3dd46981c847,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 17:24,04/08/2023 17:27,04-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
1aed6544-34d3-42c6-bce1-f83bc5fb2ec1,Inbound,Returns,Reverse Pickup Enquiry,It's good ??,f63ed81b-3d70-4da6-9710-60824e9dcc14,22/07/2023 23:10,04/08/2023 07:55,04/08/2023 09:34,04-Aug-23,DAVANGERE,Electronics,18990,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
b71eaa4d-7aeb-4467-b065-c0bd1788f398,Inbound,Order Related,Installation/demo,,,,04/08/2023 11:56,04/08/2023 17:26,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
fe372481-b8ab-41d0-9649-60b5ee21e85f,Inbound,Order Related,Order status enquiry,,,,04/08/2023 17:45,04/08/2023 20:23,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
9b4e0366-4328-49e9-9a84-aeb167ef6dbf,Inbound,Order Related,Delayed,,658ed33a-d5c3-4223-b37b-e2ebc649415e,26/07/2023 16:54,04/08/2023 20:16,04/08/2023 20:18,04-Aug-23,HYDERABAD,Books & General merchandise,279,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
887af173-20f4-4ae2-b48f-616a540d4f5c,Outcall,Product Queries,Product Specific Information,Strongly trust Shopzilla??,,,04/08/2023 14:27,04/08/2023 14:34,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
b35297bb-59a1-408f-ac56-b8a39d761152,Inbound,Order Related,Order status enquiry,,0c06bcda-cf68-4b3f-a708-92728bc5d4c3,31/07/2023 14:32,01/08/2023 20:56,04/08/2023 20:02,04-Aug-23,RAJKOT,Mobile,7499,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
35284397-8975-4684-b8d9-af1fb535ddd5,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:33,04/08/2023 14:35,04-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
d7584a29-ee61-4a92-8026-5b3de8abdc56,Inbound,Returns,Reverse Pickup Enquiry,Happy ,b115600e-dd23-44d1-b3fb-8eab0a91699e,25/07/2023 21:16,04/08/2023 22:10,04/08/2023 22:12,04-Aug-23,JAUNPUR,Mobile,134999,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
90f36781-6e88-42b3-b782-ec667960aecb,Email,Order Related,Delayed,,,,04/08/2023 18:29,04/08/2023 19:57,04-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
63038d78-d2ce-4e16-952c-77e29c1582da,Inbound,Payments related,Online Payment Issues,,,,04/08/2023 20:45,04/08/2023 22:20,04-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
0f79960d-d5a3-4901-8db2-4b7bd16ec6c6,Outcall,Order Related,Installation/demo,Good person ,,,04/08/2023 07:54,04/08/2023 07:59,04-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
3a42f49b-a258-46e9-b31d-72b65292af45,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:53,04/08/2023 16:55,04-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
e07c90bd-697e-452c-b9d1-d841c2f14ec7,Inbound,Returns,Return request,,077729a8-44bc-4e3a-a896-e75544555660,30/07/2023 15:03,04/08/2023 23:06,04/08/2023 23:18,04-Aug-23,JAIPUR,LifeStyle,995,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
6fc4dbcc-a2fb-43a0-9cb5-89e73c144344,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:16,04/08/2023 10:18,04-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
b439366d-403e-48b2-89aa-b194fa308710,Inbound,Order Related,Installation/demo,,,,04/08/2023 20:31,04/08/2023 21:08,04-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
14e9f5e5-9e0f-4cf1-9a3c-35c72b1f85e0,Inbound,Returns,Missing,,,,04/08/2023 10:05,04/08/2023 10:11,04-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
14a9d163-954d-4c0f-9977-1960f63d4ff4,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:12,04/08/2023 14:29,04-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
dab11420-25e6-4b29-89b8-c8b0f45cbc84,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 10:08,04/08/2023 10:11,04-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
f7fe1aa7-ec00-4ad2-bcd8-b1141a9aac12,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 07:40,04/08/2023 08:00,04-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
041e7820-75e9-4478-bcc3-6e83e7f71f3d,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 09:34,04/08/2023 09:38,04-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
199d652c-7fb3-4d16-8d4d-d6721455b564,Inbound,Returns,Fraudulent User,,,,04/08/2023 12:22,04/08/2023 12:27,04-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
901abe1f-4237-4e5d-b1b0-721c487e76f6,Inbound,Payments related,Wallet related,,,,04/08/2023 14:24,04/08/2023 23:34,04-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
ba4e365c-e9c9-4040-a48a-9da6b67b3c10,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:19,04/08/2023 15:20,04-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
bdda24d8-f295-441f-9775-edb7b6967abe,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:39,04/08/2023 15:41,04-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
735b87cb-66f9-48ec-9f92-1ef096ed391c,Inbound,Returns,Return request,Very nice,,,04/08/2023 16:30,04/08/2023 18:35,04-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
76dd79b1-2351-43c0-ba43-17617834614a,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 19:03,04/08/2023 19:04,04-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
b34e6e74-b010-40ce-890d-27e23b3ff2bb,Outcall,Returns,Fraudulent User,  spoken persons,,,04/08/2023 18:07,04/08/2023 18:10,04-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
8b85a1b2-334d-4ca5-b1cf-abc5da04067b,Inbound,Order Related,Order status enquiry,"They don't have tools to resolve the issue, provide them and after expect good outcome ",,,04/08/2023 20:16,04/08/2023 20:24,04-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,3
0735434e-9e6c-42f5-a4cc-4f64d355f1f5,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:34,04/08/2023 23:37,04-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
a0f5841b-e030-4d5e-bd9c-67917d2b5d4a,Inbound,Order Related,Delayed,,,,04/08/2023 20:43,04/08/2023 20:47,04-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
a467bada-27ff-4287-b0ab-dea3d1ea4707,Inbound,Returns,Wrong,,,,04/08/2023 22:19,04/08/2023 22:23,04-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
786308ee-0795-4ea2-8943-322b3c6a5a1d,Inbound,Returns,Return request,,257cb6fd-fc66-459e-906a-58d0bf6e7ba9,29/07/2023 20:02,04/08/2023 21:28,04/08/2023 21:30,04-Aug-23,ARMOOR,Electronics,2399,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
411e23ef-c540-4900-a442-331989509c72,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:06,04/08/2023 21:07,04-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
88a7715a-ab2b-4b0f-bd2d-c8606b21d0a6,Inbound,Order Related,Order status enquiry,,2f0e41d2-16dd-492b-94d9-7691046d7fca,23/07/2023 21:05,04/08/2023 19:58,04/08/2023 20:05,04-Aug-23,RAYAGADA,Books & General merchandise,268,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
021ee1cd-2843-4ac3-958f-7e63bc5cf0c0,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:13,04/08/2023 15:16,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
de2fb208-baf8-43a0-9140-3290989fa2a0,Outcall,Returns,Reverse Pickup Enquiry,Kindly solve every issue with in two days,,,04/08/2023 11:43,04/08/2023 11:46,04-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
d2b1000a-f125-4b37-8b8b-a93b50252115,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:34,04/08/2023 18:34,04-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
ba7a1ce0-02d8-417d-bcc1-4aacd22b2ec0,Inbound,Returns,Missing,,,,04/08/2023 19:27,04/08/2023 20:49,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
2fed69d6-de9e-4c1a-98f5-b5200baff388,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 20:16,04/08/2023 21:28,04-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
5263c0f3-c162-48be-953e-3bee568318fd,Outcall,Order Related,Seller Cancelled Order,Suport i am happy mam,,,03/08/2023 20:27,04/08/2023 01:10,04-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
ff20afcf-10e4-4a00-9142-42dc9235f3ae,Inbound,Order Related,Installation/demo,Beur bhadaura road   school,,,04/08/2023 16:14,04/08/2023 16:22,04-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
9881bdbb-c621-48aa-b274-981fa729dc14,Outcall,Order Related,Delayed,Very helpful ,ed82679f-487c-4a17-88b9-68cd2f586972,22/07/2023 17:03,05/08/2023 00:50,05/08/2023 00:53,05-Aug-23,THANE,Books & General merchandise,489,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
3214d5ce-c448-48b3-9f2b-9ca888f798b2,Inbound,Order Related,Delayed,,,,04/08/2023 15:40,04/08/2023 23:00,04-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
b89c3f75-eef2-4ea6-82a7-2b437faf3405,Inbound,Returns,Fraudulent User,,,,03/08/2023 16:40,04/08/2023 10:30,04-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
3c5b3f5a-8688-43d9-8760-36aa599e234b,Outcall,Order Related,Invoice request,Good ,,,04/08/2023 12:22,04/08/2023 12:24,04-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
5836068f-9d59-4470-a53d-d3065c56c720,Inbound,Returns,Return request,Please verify the product before packaging whether it is working or not bcz the customer are facing issue ,,,04/08/2023 16:15,04/08/2023 16:36,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
0790703f-416e-4b90-8a7c-2c7fc5758db5,Inbound,Returns,Return request,Thanks mam,,,04/08/2023 20:53,04/08/2023 20:55,04-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
4ffc7525-3ba3-451c-8bc1-bb7889d6e856,Email,Order Related,Installation/demo,,a45a7c91-d855-458d-9a61-1aa6786c09ac,24/07/2023 00:13,04/08/2023 13:50,04/08/2023 13:51,04-Aug-23,MORADABAD,Furniture,5639,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
4d8cf604-9a5c-44f3-bb0d-9af5ce8ab86d,Inbound,Order Related,Order status enquiry,,,,04/08/2023 18:45,04/08/2023 19:00,04-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
836217bf-6c1f-4907-90cb-240ce1a67c62,Outcall,Returns,Fraudulent User,  product Diya hai return leta hai na replace  a hai,,,04/08/2023 08:59,04/08/2023 15:57,04-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
adfba346-3d79-4534-bb04-5be8b4ab3198,Inbound,Returns,Fraudulent User,,,,04/08/2023 06:27,04/08/2023 07:35,04-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
3de941ac-8799-4713-9797-fe7f228a43f1,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,04/08/2023 17:01,04/08/2023 17:03,04-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
a7cc1879-7018-40f5-a8af-cc29a73af106,Inbound,Feedback,UnProfessional Behaviour,,b9d34e25-0d11-4306-83f7-63cbc2e1dad8,23/07/2023 22:31,04/08/2023 15:15,04/08/2023 15:23,04-Aug-23,BATHINDA,Electronics,252,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
2c8b755d-69df-47fd-9d7d-2cf9203f4d41,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:04,04/08/2023 19:06,04-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
b34a5b6e-5c7d-4d2b-a546-750483f48eba,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 20:30,04/08/2023 20:33,04-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
b0dd1157-e355-4746-bc8b-8ba2f7209b9b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:45,04/08/2023 19:11,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,2
ded6c7a9-53b4-44ac-b27c-cea1f9446cdc,Inbound,Order Related,Delayed,,,,04/08/2023 10:00,04/08/2023 10:15,04-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
75aa2e1b-b7cc-4217-a752-55b0a67e14b3,Inbound,Returns,Return request,,,,03/08/2023 22:01,04/08/2023 00:13,04-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
0d73217c-48a3-4cf6-b34c-360a7a6164d0,Outcall,Order Related,Installation/demo,,,,04/08/2023 15:11,04/08/2023 15:19,04-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,4
656033dc-4ff3-49c5-847d-00f11bda710e,Inbound,Returns,Reverse Pickup Enquiry,I m happy ,,,04/08/2023 17:47,04/08/2023 17:49,04-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
e4de00bf-b0ec-4c24-b162-33e2eb716af3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:40,04/08/2023 16:43,04-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
0e26571b-f8fe-4795-881c-fa0b1db14b42,Email,Refund Related,Refund Enquiry,,,,04/08/2023 18:22,04/08/2023 18:25,04-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
892b35c2-1483-40bd-88a7-9788e2e61769,Inbound,Returns,Return request,Mr.  was really helpful and he solved my problem.Thank you.,,,04/08/2023 19:07,04/08/2023 19:11,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b0b712e5-71e8-4611-817a-48f50b0f93f7,Outcall,Order Related,Seller Cancelled Order,,,,04/08/2023 15:13,04/08/2023 15:31,04-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
0d848f9e-1d77-414e-9ff7-0f7bf26bdbf4,Inbound,Returns,Reverse Pickup Enquiry,05 ok,,,04/08/2023 16:14,04/08/2023 16:16,04-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
7ec07725-18e8-4516-8aa9-ca065a982754,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:11,04/08/2023 22:16,04-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
6425c5ba-9501-48f0-adad-c396221227ae,Inbound,Returns,Return request,Thanks for helping,,,02/08/2023 21:47,04/08/2023 20:29,04-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
1487f6a4-bfb4-413d-8feb-3333f7a75657,Inbound,Cancellation,Not Needed,????,,,04/08/2023 13:09,04/08/2023 13:11,04-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
f80629c7-9c49-4e6c-9c13-ecf400e09132,Inbound,Returns,Return request,,,,04/08/2023 13:28,04/08/2023 13:30,04-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
1cdcbed7-79ca-423b-a445-707877ed1e12,Inbound,Order Related,Delayed,Dally,,,04/08/2023 10:38,04/08/2023 13:33,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,3
9e64d646-12a1-432e-89b9-25b7c91c0826,Inbound,Returns,Return request,,,,04/08/2023 12:59,04/08/2023 14:09,04-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
c8b223cb-1eb3-435c-b955-7c5e007c5af5,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 13:51,04/08/2023 14:07,04-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
75aacff6-7693-463c-938b-be8f551b376b,Outcall,Returns,Missing,,,,04/08/2023 19:32,04/08/2023 19:33,04-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
e930a492-b9ee-48d3-9151-06c957aec1e3,Inbound,Returns,Exchange / Replacement,,b4ba9d9c-d888-4998-91fa-293cdc1c56e2,16/07/2023 23:54,04/08/2023 16:47,04/08/2023 16:48,04-Aug-23,AHMEDABAD,Mobile,24999,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
08baa1b5-4837-4928-9bf3-6a5a89ba6aab,Outcall,Returns,Exchange / Replacement,Dilevery boy me tamij nahi hain Phone exchange me Old phone aaplicashnDaunlod karke usko install karna bhi nahi ata ,,,03/08/2023 20:47,04/08/2023 06:55,04-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,1
bb717094-bc98-4d77-83b7-43e4f8b336b4,Inbound,Refund Related,Refund Related Issues,You need to make more policies for product issues,,,04/08/2023 19:33,04/08/2023 19:51,04-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
e39fe15c-83d3-49e8-bfe0-9746e5e0d428,Inbound,Order Related,Order status enquiry,,,,04/08/2023 08:07,04/08/2023 08:15,04-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
cbf7bff6-c440-4273-894a-8f9e2e9e6e90,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:30,04/08/2023 18:32,04-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
86f8eee1-997b-415f-881e-a23cfee3c3e9,Inbound,Returns,Return request,,,,04/08/2023 19:58,04/08/2023 20:00,04-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
2064f47f-1579-4c4f-be3d-3d057486eaf5,Inbound,Returns,Reverse Pickup Enquiry,,2bcbf3dd-f423-4330-9d20-0310ce407f1d,28/07/2023 01:33,03/08/2023 00:07,04/08/2023 04:59,04-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,13499,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,4
53fdf579-2be8-4937-806f-4c822883b34c,Inbound,Returns,Fraudulent User,"Very nice nature and saport ,may issue is risolv ",,,04/08/2023 17:53,04/08/2023 18:03,04-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
e7f4457a-ceff-4c97-b1ff-e8828e6ad9bf,Inbound,Order Related,Invoice request,,,,04/08/2023 11:03,04/08/2023 11:05,04-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
326b551e-5930-4225-8950-4c9b71a23a1e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:20,04/08/2023 16:37,04-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
a78b476f-ee48-49f9-ba0d-d2915258cbd4,Outcall,Returns,Wrong,,,,04/08/2023 21:09,04/08/2023 21:13,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
0ad51adc-e023-4d4e-b852-bb688c17e6da,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:24,04/08/2023 19:27,04-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
bce11b59-0bb6-42d2-a628-4d96ef716a82,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:38,04/08/2023 19:42,04-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
15d73c4e-a21c-4cd6-9c84-fcbd121c6ec5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:21,04/08/2023 12:20,04-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
c441e1d7-9f81-43b2-a791-20c252084b71,Outcall,Returns,Reverse Pickup Enquiry,superb,,,03/08/2023 22:30,04/08/2023 17:59,04-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
6e5b032c-8eac-4c15-933d-ec9fa83d71bc,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:24,04/08/2023 19:33,04-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
9944aa94-d0a5-4cd3-bb1f-cd2de4d5a6d3,Outcall,Payments related,Online Payment Issues,Bad ??,,,04/08/2023 20:24,04/08/2023 20:28,04-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
9e7a2786-9a4a-49ee-b93f-8cd09912ba97,Inbound,Shopzilla Related,General Enquiry,Awesome team ,,,03/08/2023 18:39,04/08/2023 16:37,04-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ab8b9dbd-9eda-4364-bfcc-c097aa036732,Inbound,Returns,Reverse Pickup Enquiry,Pooar service Shopzilla ,,,04/08/2023 08:45,04/08/2023 09:41,04-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
23620906-4f3c-40f7-9d66-420cc3027949,Inbound,Order Related,Customer Requested Modifications,,,,03/08/2023 22:53,04/08/2023 17:32,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
5e07fb95-3798-4d8b-a10f-a5c4e70b1d3a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:19,04/08/2023 19:20,04-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
85ec7b34-dedd-46f4-a83f-3caae9c8bff9,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 20:36,04/08/2023 20:38,04-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
648fbf92-21fa-4f76-af05-982da60a0e4e,Inbound,Returns,Technician Visit,,fa590a11-b08a-4aa6-8d16-17401c464a50,14/07/2023 13:23,01/08/2023 21:57,04/08/2023 15:54,04-Aug-23,BALESHWAR,Home Appliences,55990,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,1
29ca9bba-bcc7-455b-9af2-8b3dafc3744d,Inbound,Payments related,Payment related Queries,,,,04/08/2023 07:30,04/08/2023 07:38,04-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
b055ac83-7a13-4ecb-9074-0af37b460828,Inbound,Returns,Service Centres Related,,,,04/08/2023 11:52,04/08/2023 11:56,04-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
96b93d7e-5510-4104-bd88-f0d6f5f41ca2,Inbound,Payments related,Payment related Queries,,,,04/08/2023 17:51,04/08/2023 17:54,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
88fa0749-7487-485e-a079-39556ff713d3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:53,04/08/2023 18:12,04-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
8581deab-e958-4046-94c0-f5b3df6dfc35,Inbound,Returns,Service Centres Related,To good talk us,,,04/08/2023 14:45,04/08/2023 14:48,04-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
16e06477-b461-4c7a-b71f-489890a7b164,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 11:28,04/08/2023 13:27,04-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
5024a4dc-9ac1-41b0-aff0-6c1cc5d57fa4,Inbound,Feedback,UnProfessional Behaviour,Poor quality ??,,,04/08/2023 08:21,04/08/2023 08:48,04-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
8c910188-c387-4a1b-8d90-24379ec8c047,Inbound,Returns,Reverse Pickup Enquiry,Very happy ,,,04/08/2023 19:10,04/08/2023 19:13,04-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
441a7026-9573-4a33-a862-befb735788ed,Inbound,Order Related,Delayed,Very good,,,04/08/2023 19:54,04/08/2023 19:59,04-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
b0619028-acb4-4c88-9bf4-68f97e25f159,Inbound,Returns,Reverse Pickup Enquiry,,,,05/08/2023 00:38,05/08/2023 00:41,05-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
c4e68c6b-1f40-4203-8b1b-29eaf3c9f5ee,Outcall,Order Related,Priority delivery,,,,04/08/2023 20:45,04/08/2023 20:47,04-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
e1cb0c7c-f553-43a8-a7cb-f4813d0e9da8,Inbound,Returns,Service Centres Related,,,,04/08/2023 09:25,04/08/2023 09:34,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
34085e45-32b4-462f-931f-0454b1668acf,Outcall,Refund Related,Refund Enquiry,,,,03/08/2023 21:41,04/08/2023 06:53,04-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
fd1e1e57-03e7-4d27-957c-212f58422a28,Inbound,Order Related,Installation/demo,Thanks,,,04/08/2023 16:15,04/08/2023 16:17,04-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
faf42574-e95d-4131-8234-69ae3ccc9f94,Inbound,App/website,Issues with Shopzilla App,,,,04/08/2023 19:39,04/08/2023 20:28,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
90af68ae-8b81-4356-81be-a68a8f603242,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:29,04/08/2023 11:33,04-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
c7d472b7-a67b-4102-9556-fc0eed40e9c7,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:46,04/08/2023 13:49,04-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
ab242940-ae62-412a-83d0-dea2340a4e43,Outcall,Shopzilla Related,Shopzila Premium Related,,,,03/08/2023 19:08,04/08/2023 06:36,04-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
24026fd3-0a9b-478b-bcaa-1df7cdd6279c,Inbound,Returns,Fraudulent User,"Since my issue was regarding missing accessory ( carry bag) which was supposed to be inside the box with tyre inflator. However, for this issue, customer support person suggested complete product replacement which is not required as it will further delay my usage of the device apart from additional logistics /costs.Hence suggestion is to only send missing part to customer which can be easy and fast solution.",,,03/08/2023 20:26,04/08/2023 07:28,04-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
3313f850-af3d-4e9e-8ffb-7ebe0e3ea889,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 06:24,04/08/2023 06:44,04-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
a1af9c33-506a-4c43-a996-4253300026f1,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:39,04/08/2023 23:40,04-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
bb5fb2af-a789-4ea4-b627-cd7f7519c13d,Inbound,Returns,Technician Visit,Nice helping nature ,,,04/08/2023 17:01,04/08/2023 17:20,04-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cc6fd55a-cfb2-47e6-a9e7-dcd9f430da34,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:39,04/08/2023 21:39,04-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
f9100267-f9a1-48eb-9eaf-5120a1b8f82a,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:48,04/08/2023 08:49,04-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a8417bd1-772a-4fb2-b4b1-bcd695cdfee2,Outcall,Returns,Return request,,,,04/08/2023 12:16,04/08/2023 12:21,04-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
89e413a5-f4d0-422a-a1fa-13eea752afbe,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 20:10,04/08/2023 20:35,04-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
e97319a0-f331-40c2-8d5f-0b4986f01b9c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:36,04/08/2023 22:37,04-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9db33020-c2fb-430d-8a0f-e8c85cd242bf,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:23,04/08/2023 22:24,04-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
be0b1f78-8fc6-4cd5-996d-6b73c8814c52,Inbound,Shopzilla Related,Signup Issues,,,,03/08/2023 21:10,04/08/2023 15:00,04-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
b8d185a8-59db-44f1-ba53-369f3031f0cd,Outcall,Order Related,Installation/demo,,,,04/08/2023 14:51,04/08/2023 17:51,04-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
fba1631d-e5c9-4b85-86e7-e5417b4ffee4,Inbound,Order Related,Seller Cancelled Order,Very bad experience ,,,04/08/2023 16:29,04/08/2023 17:39,04-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
632682b3-ec9d-445a-b51e-0a76f73c2b3c,Outcall,Refund Related,Refund Enquiry,,,,04/08/2023 19:31,04/08/2023 19:33,04-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
087c5f08-296e-435e-9852-9657221f3731,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:34,04/08/2023 19:39,04-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
bbbb26af-ef6e-4f2c-ae8e-07dd60878894,Inbound,Returns,Reverse Pickup Enquiry,Satisfied ,,,04/08/2023 16:47,04/08/2023 21:35,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
496e4663-5687-4f3c-9cbc-e6d3f0d60b1c,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 00:15,04/08/2023 00:16,04-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
8104c55e-1433-42da-98cc-1ae78dfc0f9c,Inbound,Returns,Reverse Pickup Enquiry,No shoping Shopzilla ,,,04/08/2023 23:11,04/08/2023 23:21,04-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,1
d5203aed-d16e-4b13-8f26-4db5f8f09ab4,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 10:22,04/08/2023 10:35,04-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3df359a1-6964-4241-b1b8-8b44c1e895f4,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:22,04/08/2023 11:37,04-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
e04eb2b5-a54d-4b60-8b79-cec62d1b8da6,Inbound,Order Related,Order status enquiry,Good ,,,04/08/2023 16:30,04/08/2023 18:58,04-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
a4bb90c0-3e86-49b7-8061-7829fe73d9e4,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 20:28,04/08/2023 20:35,04-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,2
4952e733-caa5-46c5-8de0-3ae76ee3ad77,Inbound,Refund Related,Refund Related Issues,,,,02/08/2023 13:11,04/08/2023 16:01,04-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
c9ffde77-d17f-4d3a-a944-3992a897d397,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:26,04/08/2023 08:31,04-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
4a9a3e94-93f5-4d39-9533-5a73ac329ac8,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 21:02,04/08/2023 22:48,04-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
03a10ede-9ca6-450d-867c-104b8fb22e62,Outcall,Order Related,Installation/demo,,,,04/08/2023 14:58,04/08/2023 15:06,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
f0f5a1b5-7b74-4ae1-94df-9ccdd3fcc3af,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 22:54,04/08/2023 22:59,04-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
6ab1a14e-61c3-46d2-a611-ac3026464710,Inbound,Offers & Cashback,Affiliate Offers,My issue not resolved ??,,,04/08/2023 10:12,04/08/2023 11:07,04-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
a9d4f774-287d-42d6-83f4-32fb28e5d549,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 14:28,04/08/2023 17:39,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
ccdf6773-8638-4f62-9553-c1986fd0a276,Inbound,Order Related,Installation/demo,,,,04/08/2023 22:55,04/08/2023 23:07,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
2580c111-6d98-47ad-b43c-9b987c808b00,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 01:13,04/08/2023 01:26,04-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
7ae7f3d6-0d29-4acc-945e-5609d6017a08,Inbound,Returns,Return request,,,,04/08/2023 07:54,04/08/2023 07:58,04-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
23992e2f-8a8a-452e-ae40-9ebe1421c74a,Inbound,Order Related,Order status enquiry,There is no escalation matrix to follow and need to agree their mistakes.,,,04/08/2023 16:29,04/08/2023 16:31,04-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
a1f97000-f41e-4333-a9e1-e654618ee1cf,Outcall,Payments related,Payment related Queries,,,,04/08/2023 17:58,04/08/2023 18:23,04-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
398e4e89-8c45-411e-8976-8fd5b67f68d4,Inbound,Payments related,Payment related Queries,,,,04/08/2023 19:35,04/08/2023 19:40,04-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,4
762c5c0a-76d5-4a3a-b607-e4a3f4d07f81,Outcall,Returns,Reverse Pickup Enquiry,Thanks.,,,04/08/2023 21:05,04/08/2023 21:16,04-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
94b32e02-54b1-4f0f-8b88-f448b0dd0f2f,Outcall,Order Related,Installation/demo,,,,04/08/2023 13:30,04/08/2023 13:33,04-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f55d8e44-a4c0-44f6-bcaf-a7d17eedad43,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:52,04/08/2023 14:53,04-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
2ab1462b-4f92-4c32-b11b-7989b9bc3497,Outcall,Product Queries,Product Specific Information,Payment related issues facin,,,04/08/2023 12:50,04/08/2023 12:53,04-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
b0bb92fb-1765-4510-9104-d2da1953399b,Outcall,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 13:40,04/08/2023 13:46,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
ebc20eb5-0d23-4e72-bb09-8efd6e3b2b29,Inbound,Returns,Fraudulent User,Nice ,,,04/08/2023 18:32,04/08/2023 18:35,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
a9ede04a-0503-4a09-81c4-9d2d01551480,Inbound,Returns,Reverse Pickup Enquiry,,3c028b60-1781-4448-a784-36bd18463d23,26/06/2023 17:36,04/08/2023 19:32,04/08/2023 19:52,04-Aug-23,NAGAUR,Furniture,479,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
85dd8d24-4d66-4f58-bf8f-ccacfa618c92,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 11:26,04/08/2023 11:27,04-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
cfe21a9e-d249-4d55-82ba-7290a866d081,Outcall,Returns,Reverse Pickup Enquiry,"The address is at Umarkhed. Number to find out Tracking I'd Look it's not mine and it's not the item I ordered. No matter how many times I complain to you, my problem is not resolved. If you won't give me my item or money, tell me your customer.Giving the date and your phone is not answering I request you If you don't call me and solve my problems, I will think you are a money grabbing organization like the rest, only people won't trust you. I have given the information below on the bill and I have removed my item in front of your customer representative. Please call and ask your customer representative. Check your phone Recording Check if I'm lying and me and confarance call After speaking, the customer representative named Rathod brought to his attention the fact that he was shaking his head You think sir and then tell me ",,,04/08/2023 12:14,04/08/2023 12:22,04-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
0d2433f3-30e7-4439-8ad2-58abfe72b990,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:36,04/08/2023 18:39,04-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
6b8165fa-c8b1-482a-841f-9256380be4a3,Inbound,Returns,Wrong,,fc14ad41-53be-45fb-8b24-8f9a7f2558ca,19/07/2023 12:24,04/08/2023 21:52,04/08/2023 22:17,04-Aug-23,PANCHKULA,LifeStyle,1260,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
e33d9630-a70d-4b99-b93f-fd532e55b2a2,Inbound,Feedback,UnProfessional Behaviour,,,,05/08/2023 00:48,05/08/2023 00:49,05-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
9224c35c-13d7-44eb-afea-fe261d9487dd,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:18,04/08/2023 12:57,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
5021332a-1c55-4c42-929d-c86736a0cb78,Inbound,Order Related,Order status enquiry,,,,04/08/2023 12:22,04/08/2023 18:43,04-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
f36d27f0-5b35-49a0-b1bf-c4f02108bebd,Inbound,Shopzilla Related,General Enquiry,Cell get disconnected ,,,04/08/2023 21:53,04/08/2023 22:08,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
8d2102f1-6698-447f-a529-1f7e6a5433ec,Inbound,Returns,Fraudulent User,Very good. I am happy to speak with you,,,04/08/2023 17:59,04/08/2023 18:01,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d4ffa040-0882-42f2-9170-bacc1fb93669,Inbound,Feedback,UnProfessional Behaviour,Right time delevary,,,04/08/2023 21:58,04/08/2023 22:01,04-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
de9877f8-6e71-41ec-a784-8a4b0c6226a3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:31,04/08/2023 17:14,04-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
12c9439c-57a0-46ad-9eb9-fb7e25bceb34,Inbound,Order Related,Order status enquiry,Good ??,,,04/08/2023 22:21,04/08/2023 22:28,04-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
2f40cf27-125c-418a-a747-5657b17b74e1,Inbound,Order Related,Delayed,,,,03/08/2023 17:31,04/08/2023 15:58,04-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
310d76cc-b01b-421a-99d1-c6e7605e3ea9,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:08,04/08/2023 09:35,04-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,2
fcaa8590-da62-4060-b97d-50ba404f0f73,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:11,04/08/2023 08:15,04-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
1bf3fd4e-03bc-4eda-95cd-3c2e7fbc7c96,Email,Refund Related,Refund Enquiry,"If an order received has variance. Order can be re-attempted with the correct product instead of canceling the whole. Agent can take a note of it and ensure the same is circulated and thus, reaches as a feedback to the seller. Therefore,one can expect the right product on time. ",,,04/08/2023 10:36,04/08/2023 10:46,04-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
95fddece-1af8-4d07-86a4-6d5664404bc7,Outcall,Order Related,Installation/demo,Good Communication ,,,04/08/2023 11:07,04/08/2023 11:12,04-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
e3c39cd1-6f51-4a83-b392-44dce90d329a,Outcall,Product Queries,Product Specific Information,Thanks ,,,04/08/2023 14:19,04/08/2023 14:22,04-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
027b44c6-8ab3-4c31-8b5a-5cb09921b92f,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 21:22,04/08/2023 21:26,04-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
f8a60a15-f0ab-4f38-9a14-668e3de5f089,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 07:54,04/08/2023 07:58,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1bdd221b-7d09-474d-bd03-41775921fa13,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:44,04/08/2023 09:45,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
19966948-62fa-4033-9eb7-febd6fe85471,Inbound,Returns,Return request,Good service ,,,04/08/2023 00:49,04/08/2023 00:55,04-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
93e884de-1928-4a31-8962-dcdf33b9a175,Outcall,Returns,Wrong,,,,04/08/2023 13:49,04/08/2023 13:50,04-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
d1c7e669-29f2-409e-9505-c9926797c54e,Inbound,Feedback,UnProfessional Behaviour,Thanks ?? ,,,04/08/2023 14:35,04/08/2023 15:14,04-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
82d810a7-e83e-40c4-bd5c-5584b8d670bd,Inbound,Returns,Return request,Thanks ,,,05/08/2023 01:21,05/08/2023 01:22,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
8786eb53-b0ab-4a1a-bd79-30f0abeaa76a,Outcall,Returns,Missing,,,,03/08/2023 16:23,04/08/2023 12:05,04-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,3
7ea60e2a-8a10-44c2-9189-d0006dfdc1e4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:33,04/08/2023 11:42,04-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
433979e4-af88-4637-87a5-93ec31dd76d4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:11,04/08/2023 13:14,04-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
8a12bc32-a5c4-428a-a555-e856443518d7,Outcall,Returns,Return request,,04bf6ee0-8748-4cd5-b073-b6b4cb9bf403,24/07/2023 22:41,04/08/2023 11:34,04/08/2023 15:35,04-Aug-23,JAMSHEDPUR,Electronics,899,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
2dffdf34-066d-431f-a72a-b6e6e2f3b904,Inbound,Order Related,Installation/demo,,,,04/08/2023 12:20,04/08/2023 12:25,04-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
4e226fe2-bcdf-4b1e-8137-d5067b4bdba8,Inbound,Order Related,Delayed,Your executive was rude,,,04/08/2023 15:51,04/08/2023 15:58,04-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
943f5f7f-bbaa-4c29-a12e-c4b569c97773,Inbound,Order Related,Order status enquiry,,,,04/08/2023 18:04,04/08/2023 18:15,04-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
298c8715-e5ac-48e9-b58d-0a9d8ce0efe1,Inbound,Order Related,Order status enquiry,,073047aa-de18-4852-9c03-dbd99074da33,01/08/2023 23:18,04/08/2023 21:15,04/08/2023 21:17,04-Aug-23,AHMEDABAD,Electronics,10499,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
e199a7c3-9428-4a9f-a642-977adf4f17b3,Outcall,Returns,Reverse Pickup Enquiry,Ishu not resolve ,,,04/08/2023 11:18,04/08/2023 17:47,04-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b69d68c4-0a0c-447b-9706-f439177aa23d,Inbound,Order Related,Order status enquiry,All cheated employees are working here ,,,04/08/2023 18:47,04/08/2023 19:23,04-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
fa64076f-3891-4683-8e5e-faabefe1d480,Outcall,Returns,Fraudulent User,,,,04/08/2023 14:39,04/08/2023 14:41,04-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
b5abd349-ef0d-44b7-b441-2d39cbbd0e3b,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 19:46,04/08/2023 20:06,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2037a487-3f35-4b5c-8806-4b01eca5f578,Outcall,Returns,Reverse Pickup Enquiry,No sulasn my product definit or demaze bi   ha,,,04/08/2023 18:13,04/08/2023 18:21,04-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
e9ec7851-9200-40de-a910-b6f6dd03a84d,Inbound,Returns,Return request,,,,03/08/2023 09:28,04/08/2023 12:28,04-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
095759c3-ae4b-4555-8c00-da7e5d91b202,Outcall,Cancellation,Not Needed,,,,04/08/2023 22:51,04/08/2023 22:57,04-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
99ba8b18-80d7-4289-bf75-23ec757436cf,Inbound,Returns,Service Centres Related,,32230926-826e-4241-b1e6-76ef1959bc83,23/09/2022 18:07,04/08/2023 17:12,04/08/2023 19:56,04-Aug-23,MUZAFFARNAGAR,Home Appliences,36319,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
29f6987b-766c-4c57-81b1-2d080eb5f096,Outcall,Order Related,Delayed,,72258fc0-782b-4b35-b9b3-5a35fba59e3a,30/07/2023 16:50,04/08/2023 12:40,04/08/2023 16:58,04-Aug-23,HYDERABAD,Mobile,69999,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
e6c10ab7-8cd1-44b3-b2fd-ee8dfcf9daf2,Inbound,Order Related,Installation/demo,My problem not solv,,,03/08/2023 13:28,04/08/2023 18:45,04-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
ad96c171-9ad6-479d-9e77-cc10755dd224,Email,Order Related,Customer Requested Modifications,,,,04/08/2023 11:08,04/08/2023 11:09,04-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
1106d53b-79e4-4652-a087-2e79b43063b0,Outcall,Returns,Reverse Pickup Enquiry,My problem resolved in few minutes.. and Shopzilla customer care is absolutely fantastic.. and handle problems is sharp mind.,,,04/08/2023 14:54,04/08/2023 14:56,04-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
8f365f78-24fc-4cc6-bbf2-b76d19885591,Inbound,Returns,Reverse Pickup Enquiry,Not feeling good for your size products ,,,04/08/2023 16:42,04/08/2023 16:44,04-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,3
2cb751f7-9853-4756-9a6c-4a3867cd90d4,Inbound,Feedback,UnProfessional Behaviour,This is my 3rd complaint my issue not resolved till date every complaint they told to me your complaint resolve in 3 days.,,,04/08/2023 12:34,04/08/2023 12:48,04-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
029f3865-5003-4524-b0f4-db4bb32de068,Outcall,Returns,Exchange / Replacement,,,,04/08/2023 14:19,04/08/2023 14:35,04-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
6cf389fb-08c9-4476-928e-a7ecb50a16f5,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:00,04/08/2023 20:48,04-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
fb73deb0-4ce6-41a0-bfe2-c4f7ec49ee4c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 13:10,04/08/2023 13:15,04-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
985e5466-f27f-4502-b42b-2730c312567b,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:25,04/08/2023 16:30,04-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
61faf6e2-69bf-46e3-9548-814b0b8d7504,Inbound,Returns,Wrong,Thanks ,,,04/08/2023 22:52,04/08/2023 22:56,04-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
577afc01-4ec3-48e6-a30d-82f57b0845b9,Outcall,Product Queries,Product Specific Information,Nice service ,,,04/08/2023 23:01,04/08/2023 23:16,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
764591f4-ac33-4574-a618-955c07415505,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 06:27,04/08/2023 06:28,04-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
e940b857-d4b3-4d27-ad5c-3b845bb71655,Inbound,Order Related,Installation/demo,I wrote so many mails to support to claim warranty but nothing else working ,,,04/08/2023 09:59,04/08/2023 10:33,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
5151fdce-05a6-439c-82ff-8e8ce34397e6,Inbound,Order Related,Order status enquiry,My issue is not resolved delivery executive are not taking ownership ,,,04/08/2023 19:20,04/08/2023 19:32,04-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
96d5c029-b0ac-4e5d-997e-c03f0e180f0c,Inbound,Returns,Missing,Overall good,,,04/08/2023 16:57,04/08/2023 16:58,04-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
1344536d-e10b-44a0-802c-a7b1e1b5ec10,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:47,04/08/2023 18:02,04-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
423bd17e-e944-4f6e-beff-9c97fa325d9e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:05,04/08/2023 22:08,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0cfa6848-4c30-42bd-a32f-44de0e9598cd,Inbound,Refund Related,Refund Related Issues,,d3fe0d2f-b38e-4d90-9749-3c8d22ac1eb1,20/07/2023 17:25,31/07/2023 18:08,04/08/2023 17:32,04-Aug-23,PEN,Electronics,1499,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
8c41e0f9-0ec3-4527-96aa-726388cf0776,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:43,04/08/2023 19:09,04-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
30ce3a2a-9f55-42aa-9a2f-c5cdf49d4e74,Inbound,Returns,Reverse Pickup Enquiry,Please deal only    not deals with delivery ,,,04/08/2023 19:52,04/08/2023 22:36,04-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
928a67e8-5996-4f3d-a01b-2796d63162c0,Inbound,Product Queries,Warranty related,,,,04/08/2023 23:10,04/08/2023 23:16,04-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,1
875be857-1bc0-4eb6-804c-dbf80ad2d2e1,Inbound,Returns,Fraudulent User,None as of now,,,04/08/2023 08:11,04/08/2023 12:54,04-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0df39b35-167f-4042-847a-31ba2628a99f,Inbound,Order Related,Invoice request,,,,04/08/2023 20:46,04/08/2023 21:01,04-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
1ae5bd62-ad76-4bee-a35a-d0d0467ec2fd,Email,Product Queries,Product Specific Information,,,,04/08/2023 22:03,04/08/2023 22:18,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
9e56da71-9e2c-4524-a724-c3c3f22e9e6c,Inbound,Returns,Product related Issues,,,,03/08/2023 19:14,04/08/2023 15:14,04-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
e83b0519-fb4a-460e-bfa5-26f1f546eb96,Inbound,Refund Related,Refund Enquiry,Very nice,,,04/08/2023 20:04,04/08/2023 21:13,04-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
9c32734e-2fa4-43ed-a9e3-38025f365ae5,Outcall,Returns,Reverse Pickup Enquiry,Worsted aap ever ,7bd42409-6dd2-4be2-abdc-f8b807e581d1,22/07/2023 10:41,04/08/2023 12:26,04/08/2023 12:32,04-Aug-23,ALLAHABAD,Books & General merchandise,1649,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,1
46c2127e-f9a3-4b26-8c94-6d15ccf87505,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:44,04/08/2023 00:07,04-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a58cf6bf-b4fd-4fd6-b385-55f7c2213fb7,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 11:33,04/08/2023 11:55,04-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
a63f27e9-e01a-438f-a908-8f8b2f9fccc7,Email,Cancellation,Not Needed,,add831d5-2736-41f7-b028-534ff188478f,25/07/2023 11:17,04/08/2023 06:55,04/08/2023 07:08,04-Aug-23,CHENNAI,LifeStyle,399,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
df270f1a-983c-44ba-905b-83ef38b3fb07,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 08:46,04/08/2023 08:50,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
18f4ee8f-b932-4f12-9e8f-b74e5dbe22d7,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:33,04/08/2023 09:37,04-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,4
73c623da-5e52-46b8-a5d1-24f19f172567,Inbound,Returns,Wrong,,,,04/08/2023 09:47,04/08/2023 09:48,04-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ac2bf652-55d1-4e08-b26c-d227809e7acc,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:27,04/08/2023 14:35,04-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
8f344584-1620-44e0-8fc5-616d3d24ebd4,Inbound,Returns,Return request,Supop,,,04/08/2023 19:17,04/08/2023 19:20,04-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,4
6ba84a40-3143-4bb0-bd69-6e2429aab6f2,Inbound,Returns,Service Centres Related,,d62c46eb-6867-447c-b6cb-9730e279d39b,31/01/2023 14:07,04/08/2023 16:52,04/08/2023 16:55,04-Aug-23,BANSI,Electronics,1424,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
16e07380-0c1a-4b0d-9ed7-c4f8ead35a30,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:47,04/08/2023 15:54,04-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a9eaa62e-83a9-477d-842d-48f1969bafad,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:26,04/08/2023 09:27,04-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
8ad7fd26-c370-4387-b780-5aed228c6e7c,Inbound,Returns,Reverse Pickup Enquiry,Add return policy also in the place of replacement.,,,04/08/2023 14:58,04/08/2023 15:14,04-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,2
53fe97d4-2f51-4446-b8c3-a36fafa9634e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 00:12,04/08/2023 00:19,04-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
2da3eed2-d187-4658-bf84-feecc7aa00e3,Outcall,Returns,Return request,Nothing ,,,04/08/2023 12:17,04/08/2023 12:25,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
dd03facc-d94f-449f-ba5c-19244e6ec039,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:25,04/08/2023 21:26,04-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
a04709ad-61de-4060-a968-9cac7cb647df,Inbound,Returns,Service Centres Related,,,,04/08/2023 21:28,04/08/2023 21:29,04-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
8338519e-0472-4dda-9c75-bc706f5cfdda,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:54,04/08/2023 22:25,04-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
c1ae5361-665d-48c8-b2d0-2511486f85f9,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 19:45,05/08/2023 01:09,05-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
a736709c-08c4-42b1-a56b-9bda4f23fed9,Inbound,Order Related,Order status enquiry,,,,04/08/2023 09:58,04/08/2023 11:06,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
2c4ea4f0-5d7b-48ba-8183-80fcac11fa9b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:09,04/08/2023 21:13,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
7497b2a5-2925-401d-9aa0-87d7985565d7,Inbound,Order Related,Invoice request,,,,04/08/2023 10:39,04/08/2023 10:42,04-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
e395555f-01b7-4e8d-ad82-664b661843e3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:00,04/08/2023 22:02,04-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
144d5ba6-3e32-41c9-93a5-0cf8c6d3f6fe,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 22:23,04/08/2023 22:26,04-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
951b62a7-4428-4d93-bd03-7a7bab68940c,Inbound,Returns,Missing,Good ,,,04/08/2023 12:22,04/08/2023 12:24,04-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
c19e297a-3a88-46c2-9b77-55966c9a7945,Inbound,Order Related,Installation/demo,,,,04/08/2023 17:34,04/08/2023 17:35,04-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
03282868-5515-4061-b53b-81be0fb0f8fe,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 23:47,04/08/2023 23:49,04-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
78cf59cb-c427-4c3b-8be2-f06b7c14f608,Inbound,Order Related,Delayed,,b8454c62-9b37-4bed-99d2-e91c8cb6f3f4,24/07/2023 15:18,04/08/2023 20:52,04/08/2023 20:59,04-Aug-23,PUNE,Mobile,32999,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
3cece6dc-b422-4e7a-a7c2-2a828af3e542,Outcall,Returns,Reverse Pickup Enquiry,Good experience ,,,04/08/2023 18:22,04/08/2023 18:24,04-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
28b56970-02c5-480c-8290-f6b62ca3f4a7,Inbound,Cancellation,Not Needed,,,,04/08/2023 00:39,04/08/2023 00:45,04-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
1cc16f6b-bd94-450b-9ecc-ac5f107a23a0,Inbound,Returns,Technician Visit,Good,,,04/08/2023 09:17,04/08/2023 11:33,04-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
993fa002-1461-4964-b4e0-d08917911fb3,Inbound,Returns,Return request,,,,04/08/2023 19:36,04/08/2023 19:57,04-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
a8450a02-f793-4d9c-bb54-eef5b4d04b71,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:41,04/08/2023 18:25,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
a55cc98c-d190-4170-a92b-67193d5a0b28,Email,Refund Related,Refund Enquiry,,,,04/08/2023 13:51,04/08/2023 14:49,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
60236adc-7629-4c15-b133-677c3822f469,Inbound,Returns,Reverse Pickup Enquiry,Too much time to resolve the issue ,,,04/08/2023 18:58,04/08/2023 18:59,04-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
a6bdf659-4f59-4413-ba76-3e228467ff9a,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:14,04/08/2023 23:15,04-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
8c1edbd8-9802-4652-9ef6-0da7bc9a67a8,Inbound,Returns,Reverse Pickup Enquiry,Good support customer service and thank you....,,,04/08/2023 19:34,04/08/2023 19:36,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
b59a59b6-efe5-4b26-b38a-a834d367b194,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 20:06,04/08/2023 20:17,04-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
475d26dd-ade6-413c-8b85-f318607bdace,Email,Cancellation,Not Needed,,f50b8211-7d3e-48e2-8b7a-4ffd509f0ac4,26/07/2023 15:45,04/08/2023 08:51,04/08/2023 08:53,04-Aug-23,NAVI MUMBAI,Electronics,1080,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
d8e33714-8bed-4e44-b4f6-d3971eb762a7,Inbound,Refund Related,Refund Related Issues,,dbbf52a6-399d-43e8-a5be-534addf85477,18/07/2023 19:51,04/08/2023 22:18,04/08/2023 22:19,04-Aug-23,KARUNAGAPPALLY,Electronics,1623,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
4daf5a0c-7920-4dfe-a2b7-09e0af230358,Inbound,Order Related,Order status enquiry,,,,04/08/2023 11:00,04/08/2023 11:17,04-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
20f1c833-c471-4c4b-8640-fce0a22851cd,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:00,04/08/2023 12:57,04-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,1
fd7353a9-a415-48c4-aade-10fc7f40f75b,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 12:45,04/08/2023 16:09,04-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
bb21383c-dd33-4700-9fb9-97f7340a47e3,Outcall,Returns,Reverse Pickup Enquiry,Delivery agent behaviour should be good towards coustmer. ,,,04/08/2023 12:53,04/08/2023 16:01,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
14028d23-2174-45af-a4bb-8fdc5b2d55dc,Inbound,Returns,Return request,Every thing is good ,,,04/08/2023 18:32,04/08/2023 18:35,04-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
75690e5a-7367-48c1-82cc-f65599e98ab1,Inbound,Returns,Reverse Pickup Enquiry,It's horrible ??,,,04/08/2023 19:20,04/08/2023 19:23,04-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
ad59890e-47b1-41f9-b948-342f09dcb9e3,Outcall,Order Related,Order status enquiry,,2b7e2567-fe1e-49ef-91bf-567a62d90598,28/07/2023 07:39,04/08/2023 06:16,04/08/2023 06:18,04-Aug-23,KOLKATA,LifeStyle,404,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
f9247950-a9a0-419b-bb69-204498985bae,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 00:55,04/08/2023 01:02,04-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
6e25ec31-1a89-43f8-8a2c-761f5da497ae,Inbound,Returns,Service Centres Related,,,,04/08/2023 18:40,04/08/2023 20:41,04-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
73b95021-0840-43c5-b566-61ed18e37143,Outcall,Order Related,Order status enquiry,"My interaction with the executive did not end up with a clear solution for my problem. This exhibits a lack of power the customer support executive has in Shopzilla. I am as a customer, at the end of the call, have nothing to do but wait on the delivery of my product, and if doesn't happen at the said time limit, it will be bounced to the next day. Now, I saw no point of this conversation with the executive, my problem still remains. I just have an added explanation of the situation, which, I always had from the beginning.",,,04/08/2023 18:09,04/08/2023 18:11,04-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
5ad438db-1159-412f-b56c-2aa1b95c1641,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:34,04/08/2023 19:37,04-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
72226555-2358-4d4d-b526-779001bcbc7a,Inbound,Returns,Return request,Abhishek sir is good ??,,,04/08/2023 22:20,04/08/2023 22:24,04-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
54f63bd4-53d4-409d-add1-860e35d78faa,Inbound,Cancellation,Not Needed,,d1b19e97-c5dc-4053-b30d-5628254e285a,21/07/2023 12:01,31/07/2023 19:41,04/08/2023 10:16,04-Aug-23,HYDERABAD,Mobile,15999,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,1
9c04e173-e93c-4fe8-8c40-ecc26fae9fce,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:33,04/08/2023 07:44,04-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
152818e1-4be1-45dd-b42a-47775a325705,Inbound,Shopzilla Related,Shopzilla Rewards,Bad experience improve ,,,04/08/2023 07:45,04/08/2023 17:29,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,3
fcc79f06-7b0e-4981-bf3a-8531bdc9109d,Inbound,Order Related,Delayed,,,,04/08/2023 17:18,04/08/2023 18:10,04-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,4
3aa378e9-1c55-49b6-9212-e2caf401e28c,Inbound,Returns,Wrong,,,,04/08/2023 19:29,04/08/2023 19:30,04-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
3eb2944c-d0da-45f3-bd1f-ca89588f7dd5,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 20:03,04/08/2023 20:11,04-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,2
e0d320b2-2eba-4e93-a38d-245f576b8596,Inbound,Order Related,Delayed,,,,04/08/2023 19:40,04/08/2023 19:41,04-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
066734e2-6166-4371-abac-5afc3009cf85,Inbound,Shopzilla Related,Signup Issues,GOOD WORK OF NR SHYEED AND PLZ CHANGE MY NUMBER,,,04/08/2023 09:00,04/08/2023 09:05,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
1f7537ec-3ed1-4fd0-a091-332619d9d35e,Inbound,Order Related,Customer Requested Modifications,Thanks,,,04/08/2023 09:01,04/08/2023 09:17,04-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
5d45513d-8968-4ee9-82e9-98fd9c44761e,Inbound,Order Related,General Enquiry,,,,05/08/2023 00:14,05/08/2023 00:17,05-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
1d830b73-c640-4a77-a559-c54f444b7948,Inbound,Returns,Reverse Pickup Enquiry,,c1a3471c-2563-49c9-904d-d8b6cc37a795,07/07/2023 19:32,04/08/2023 17:27,04/08/2023 17:29,04-Aug-23,PATNA,Books & General merchandise,389,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,3
75fe35d0-b3b6-41c0-9821-9406f71fe661,Outcall,Payments related,Payment related Queries,,,,04/08/2023 13:59,04/08/2023 14:00,04-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
3281db7a-4f0f-4540-9af4-9a65fcf706f6,Inbound,Returns,Fraudulent User,,,,04/08/2023 23:44,04/08/2023 23:45,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
d928a4eb-f6ef-4095-a5ac-280fd4715495,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 07:39,04/08/2023 07:41,04-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
eec16141-a1cb-4142-ac89-911b5ae39dca,Inbound,Order Related,Installation/demo,Network issue ,,,04/08/2023 08:49,04/08/2023 09:34,04-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,2
1cb492c8-366e-4ed4-82ac-d62bc976ac01,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:35,04/08/2023 14:44,04-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
9809d084-69aa-454d-aada-1e1726b22959,Inbound,Order Related,Order status enquiry,,3714f41b-6d04-43c0-a3e8-a250600ace0b,23/07/2023 23:18,04/08/2023 09:32,04/08/2023 09:51,04-Aug-23,KANPUR,LifeStyle,1896,,David Perez,Lily Chen,Michael Lee,>90,Evening,3
71b6a862-a19a-41f1-a5cb-629258d5e550,Inbound,Returns,Technician Visit,,3901492d-eb7f-4115-8216-052ddd003e5a,18/07/2023 21:43,04/08/2023 21:04,04/08/2023 23:17,04-Aug-23,GHATAGAON,Electronics,31990,,Ronald King,William Park,John Smith,61-90,Evening,5
b4887b6c-03e2-4c03-a817-353caa9d5da7,Inbound,Returns,Reverse Pickup Enquiry,My issue not resolved ,,,04/08/2023 17:08,04/08/2023 17:13,04-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,1
be3306cf-17a3-4f80-927d-b6b49f879b06,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 09:21,04/08/2023 09:22,04-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ff27403b-f8fc-483e-866f-9900677a6b59,Outcall,Shopzilla Related,General Enquiry,No use in talking to executive I think I feel Shopzilla is one of the fake application for looting people money ,,,04/08/2023 13:44,04/08/2023 13:47,04-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
951870f3-6045-4cdc-ba6a-241538eaf25f,Inbound,Order Related,Seller Cancelled Order,Try to do instant refund process,,,04/08/2023 20:38,04/08/2023 20:43,04-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
2e42757a-8f6f-4902-9b6e-ae391e594931,Inbound,Order Related,Installation/demo,My product is totally damaged ,,,04/08/2023 22:46,04/08/2023 22:49,04-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
f5439251-94cf-4852-bd5a-b07f25f0d3bf,Inbound,Returns,Wrong,,,,04/08/2023 17:19,04/08/2023 17:33,04-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
a7333f97-e8d0-4b1d-9ed5-c4d9ce30d787,Inbound,Order Related,Installation/demo,,,,04/08/2023 07:44,04/08/2023 07:47,04-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
8e3d91ec-c841-47cd-ac94-c182f9ee0fa1,Inbound,Order Related,Installation/demo,,,,04/08/2023 10:50,04/08/2023 11:01,04-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
395441e6-327b-403a-a346-5d0ace7e54be,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 14:30,05/08/2023 01:24,05-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
332419e6-3f3e-43ca-8fa8-825995499f6f,Inbound,Order Related,Installation/demo,,,,04/08/2023 16:22,04/08/2023 16:25,04-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
ffaa786f-7afd-4db6-aa41-ac124c13d898,Inbound,Order Related,Invoice request,?? ?? ,,,04/08/2023 16:49,04/08/2023 16:54,04-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
f6675f3f-4935-452c-ad94-10b20065247a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:08,04/08/2023 20:10,04-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
b0d2325a-579b-45a5-9782-6051c964ff8e,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 06:33,04/08/2023 06:42,04-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,3
79f4c60c-42fa-4555-9291-ebaa5eb25ba1,Inbound,Order Related,Order status enquiry,Waste to give feedback. After raising the complaint with your executive you people asking for stupid feedback instead of solving the issue. A waste of time and energy.,,,04/08/2023 21:35,04/08/2023 23:18,04-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,1
60b911f7-5273-41ae-9839-9957d49e3493,Inbound,Returns,Return request,"She is really nice and polite and helpful to me, she address my problems and resolve ",,,04/08/2023 17:38,04/08/2023 17:46,04-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
85574f49-0da1-45ec-8b07-4cdeab1c7638,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 17:57,04/08/2023 21:44,04-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,1
a36a4507-4bc5-4ace-841d-5eee26f6f739,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:36,04/08/2023 17:42,04-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
0b56144e-b086-486b-8b97-ed6fcd01bb02,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:06,04/08/2023 11:52,04-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
87facbbe-b130-4da1-9ed7-90c0a351904b,Inbound,Order Related,Installation/demo,Worrest service in electronics,,,04/08/2023 21:05,04/08/2023 23:37,04-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,1
ed55a864-7c77-423d-b5d4-782e45d4edca,Inbound,Returns,Reverse Pickup Enquiry,It was a very good call my all.quetied were solved .,,,04/08/2023 11:22,04/08/2023 11:23,04-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
572ac7f2-472d-4084-8379-d9ca9a1ab653,Inbound,Payments related,Payment related Queries,,,,04/08/2023 21:47,04/08/2023 21:58,04-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
57adaf7a-d722-4958-a3a5-70bcc41f1a96,Inbound,Returns,Reverse Pickup Enquiry,Vfgg,,,04/08/2023 22:18,05/08/2023 01:54,05-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
18d3f7af-baf3-4ebc-9e93-9dccb65c89a6,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:24,05/08/2023 01:54,05-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
7ca41845-2219-46f3-bf9b-7772548e08d7,Outcall,Returns,Product related Issues,,,,03/08/2023 22:33,04/08/2023 07:13,04-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
61ba9c01-37ca-4233-b317-71387cc66d87,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 01:01,04/08/2023 01:05,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
6014c0ba-772e-4add-bd5f-63e44a12ffbb,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 17:26,04/08/2023 17:28,04-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
9896d7b6-a757-4465-be10-a4dee2674029,Outcall,Returns,Fraudulent User,Thank you ,,,04/08/2023 12:39,04/08/2023 14:20,04-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
736aeec9-df2d-49d3-910a-8654b78ebaaf,Inbound,Returns,Service Centres Related,Good ,,,04/08/2023 17:24,04/08/2023 17:35,04-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
836558f6-16e8-401a-b657-19fabb4d07bf,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 23:17,04/08/2023 23:32,04-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
3840e56e-afd1-485f-9f6b-2bb02e84db82,Outcall,Returns,Return request,,,,04/08/2023 15:40,04/08/2023 15:48,04-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
e1f745b5-8a4b-4e94-bc30-e88ec06ebb08,Inbound,Returns,Reverse Pickup Enquiry,"have paid amount   13548/- but receipt showing amount   13148/- ,400 rupees less please refund my amount   400/- with in ten days other wise I will go to consumer court. I hope you resolve my issue with in time as soon as possible.Thank with regards.",,,04/08/2023 06:30,04/08/2023 06:57,04-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,1
c3444baa-7f60-4e35-8361-1a6da2988794,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:20,04/08/2023 20:24,04-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
3a912d85-97e2-4725-8dd2-d010444941c6,Inbound,Order Related,Invoice request,,,,04/08/2023 15:02,04/08/2023 15:10,04-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
cc5aa77c-65f1-4f34-9660-47d7762e1b51,Inbound,Returns,Missing,,,,04/08/2023 18:14,04/08/2023 18:15,04-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
ca9bf704-cbcc-4472-98c2-ec5f65dbc11e,Inbound,Returns,Return request,,,,04/08/2023 19:41,04/08/2023 20:39,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
7d08de4a-c574-4cb5-814c-2862fdeca6ba,Outcall,Offers & Cashback,Affiliate Offers,"Give this man a good raise, thanks for help bud ",,,04/08/2023 00:13,04/08/2023 00:14,04-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
ab3f4468-018f-4fc9-a521-6fdad9104443,Inbound,Payments related,Wallet related,,,,04/08/2023 21:03,04/08/2023 21:12,04-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
bb4a502a-ec02-4270-87e8-498a34b1f75a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 23:28,04/08/2023 23:28,04-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
7459f8cc-fbf5-4c56-9787-e5bd5868ce18,Inbound,Returns,Wrong,Very good ,,,04/08/2023 13:04,04/08/2023 22:48,04-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
f0abff4b-e7b6-49d2-ae0a-d2eccaa3da13,Outcall,Returns,Return request,My return request closedI am not happy..I allready one year extended warranty..,,,04/08/2023 09:16,04/08/2023 19:19,04-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,1
12bc76fa-374e-47fa-a3f6-d7a7f522b419,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:16,04/08/2023 12:18,04-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,3
0c97e6c7-43e8-4514-a855-fd888e617e05,Email,Returns,Reverse Pickup Enquiry,,deb23499-2d6f-46ad-a4cb-bfe0a25a7830,27/07/2023 13:33,04/08/2023 23:31,04/08/2023 23:36,04-Aug-23,ALLAHABAD,Home,799,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
fef517b0-27b7-4592-b27c-cb3173eabfac,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:16,04/08/2023 09:17,04-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,4
392f8c30-3da6-40f1-949c-ec9c764ae0c2,Outcall,Returns,Return request,Sud,,,04/08/2023 15:45,04/08/2023 15:47,04-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
51ff31a2-7201-4f61-8f83-088663a30f97,Outcall,Returns,Return request,,,,04/08/2023 16:33,04/08/2023 16:36,04-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
6d6d28b1-878a-4038-b0ce-a7ed59f127cb,Outcall,Returns,Missing,,,,04/08/2023 17:54,04/08/2023 17:58,04-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
493c6bbb-50b1-438c-94ea-1f2fba66d6cf,Outcall,Order Related,Installation/demo,,,,04/08/2023 00:24,04/08/2023 00:56,04-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
f082065b-016a-4a8e-bef6-7f9beb30c211,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 14:17,04/08/2023 14:19,04-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
213a639d-5019-4196-978f-3304ca05f5ea,Inbound,Order Related,Installation/demo,,,,04/08/2023 01:07,04/08/2023 01:09,04-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
6f71b256-3d95-4707-994d-4c151001abe6,Inbound,Returns,Reverse Pickup Enquiry,Return policy and return pick up method is very poor. It is very difficult to return any item. Delivery/ pick up executives are only calling and not reaching to the address and canceling.,,,04/08/2023 18:00,04/08/2023 18:05,04-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
784f7aa1-b1c8-4aaf-9c97-7f00860d88bb,Inbound,Returns,Return request,,,,04/08/2023 22:38,04/08/2023 22:39,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
c5938e95-cbd9-46f7-8ea3-f2e859902000,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 23:04,05/08/2023 01:00,05-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
092d2285-05b9-4cf7-8d5a-dc4db23cdc5e,Inbound,Order Related,Delayed,,,,04/08/2023 08:00,04/08/2023 08:02,04-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
3e973a93-0b1b-4c05-9477-94f7e4198aa1,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:07,04/08/2023 18:22,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
8ac6d12c-198b-4456-8348-a46e219c7eb3,Inbound,Shopzilla Related,General Enquiry,Hii iam debasish.its nish costumer service   ?? Shopzilla ,,,04/08/2023 22:27,04/08/2023 22:30,04-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
94e7789a-d1c8-4431-ad1c-12680edcbedf,Inbound,Order Related,Installation/demo,Please quick installation ,,,04/08/2023 16:11,04/08/2023 16:12,04-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,4
a23cd4bc-bb8f-4630-b9c7-0849c415203c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:29,04/08/2023 16:30,04-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
35dc1590-7e53-44d8-851c-a31faef7d0f2,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 16:35,04/08/2023 16:37,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
60db2aa5-af9e-4cd6-9955-4863634ee5e9,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:00,04/08/2023 17:03,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
719763e6-42a2-4290-b9cb-89953923a428,Inbound,Returns,Service Centres Related,,,,04/08/2023 17:05,04/08/2023 17:26,04-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
300e0c94-dc21-4afe-b0f3-ffbbb4f71762,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:43,04/08/2023 22:46,04-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
7bcfce6e-d8a9-4d83-8a33-6588a1ce2417,Inbound,Order Related,Unable to track,V good ?? ,,,02/08/2023 20:12,04/08/2023 14:13,04-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
ee80aa92-073c-4af3-85f0-e581e39520e0,Inbound,Order Related,Delayed,,,,04/08/2023 19:09,04/08/2023 19:14,04-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
44e458f9-5080-4428-a015-bad96aa2d14c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:23,04/08/2023 19:24,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
2d2d57b2-1180-4fee-821f-9032fdd8eb40,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:43,04/08/2023 20:00,04-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
48bc2d40-2ce9-4868-b0fb-e9086ed69d1c,Inbound,Returns,Reverse Pickup Enquiry,Return policy should be more felixible and reduced the time taking to resolve the issue. Thanks,,,04/08/2023 21:27,04/08/2023 22:56,04-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,3
ebdd9b0d-f503-4585-9fec-ec95388172bd,Inbound,Order Related,Order status enquiry,,8cfdd1a3-3f6f-4489-a0f3-95e3c0c2f225,29/06/2023 13:28,03/08/2023 18:43,04/08/2023 09:10,04-Aug-23,RUDRAPUR,Books & General merchandise,2079,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
6c1101f8-ff35-4437-a8b5-5961cdcc7cff,Outcall,Returns,Return request,,,,04/08/2023 07:04,04/08/2023 07:11,04-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
6fd33410-7bcc-492d-9585-938e25d84675,Inbound,Returns,Reverse Pickup Enquiry,Good job but timing is not good ,,,04/08/2023 17:23,04/08/2023 17:27,04-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
df702aac-e637-40e4-a0e7-af3cc41a32fb,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 17:38,04/08/2023 17:40,04-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
b19c47b0-e69e-40f9-8a64-175937e7cf25,Inbound,Order Related,Delayed,Very bad service by Shopzilla ,,,04/08/2023 20:24,04/08/2023 20:31,04-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,3
28ec2fd1-7b3f-4d2d-a243-33d7996be3ee,Inbound,Product Queries,Product Specific Information,,,,05/08/2023 00:08,05/08/2023 00:10,05-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
6ab87e31-658e-47bc-bb1a-1c872c52aceb,Inbound,Order Related,Installation/demo,,,,04/08/2023 05:20,04/08/2023 05:25,04-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
d87f9898-0f1b-4b1f-8a83-2ea5e90b6b3b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:10,04/08/2023 20:41,04-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
7731a764-ba31-4fd9-bf8d-4712f0077df2,Inbound,Offers & Cashback,Instant discount,,,,05/08/2023 00:02,05/08/2023 00:06,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
02118932-3c75-4383-9a4f-218fb8026b61,Inbound,Payments related,Wallet related,,,,04/08/2023 10:45,04/08/2023 10:47,04-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
8ee5f391-1853-4c94-a498-3b59229c1921,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 19:17,04/08/2023 22:27,04-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
77e9d589-7280-46a3-8329-251d6c695944,Outcall,Order Related,Order status enquiry,Vary nice ,,,04/08/2023 12:35,04/08/2023 12:36,04-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
41c9ac63-d402-436c-be01-78d2894831a3,Inbound,Returns,Missing,Very good agent,,,04/08/2023 18:55,04/08/2023 18:58,04-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
8487c673-1a28-485d-971c-02b8027d12d4,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:21,04/08/2023 21:22,04-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
b502029c-4a39-44c7-89f3-21ecde208cd4,Inbound,Order Related,Invoice request,,,,04/08/2023 16:42,04/08/2023 16:45,04-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
aba467d5-1185-448e-a349-f2b0c46b59d2,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:56,04/08/2023 17:04,04-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
543789c5-02c8-4120-ac0b-76f335d34095,Inbound,Shopzilla Related,Shopzilla Rewards,,,,04/08/2023 05:47,04/08/2023 05:58,04-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
1b50d92b-30a2-4496-889f-2e47ea46ec48,Outcall,Order Related,Order status enquiry,,,,04/08/2023 10:17,04/08/2023 10:18,04-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,2
a4a8afac-f65d-4d3f-8c72-8593217d3a85,Email,Shopzilla Related,Shopzila Premium Related,Pathetic support and customer care Services ,,,04/08/2023 16:43,04/08/2023 21:55,04-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
0c1268fa-58af-444f-8755-78525a140f2f,Outcall,Returns,Reverse Pickup Enquiry,Thanks ur sport mam. ,,,04/08/2023 17:52,05/08/2023 02:34,05-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
61569c9b-2c89-4afd-9aa7-f5496ec1672e,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:58,04/08/2023 20:05,04-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
23d74d98-2b67-4776-915b-637750fb0ded,Inbound,Returns,Return request,,,,04/08/2023 19:41,04/08/2023 19:43,04-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
a636d2c9-be8d-4e36-9381-d9709c6b11ed,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 22:45,04/08/2023 22:49,04-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ad006a86-dbda-4e2d-b7ea-bfea6a5efb57,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 11:43,04/08/2023 12:07,04-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
892f59b6-09b8-4be4-a6d2-f3e64b562a6f,Inbound,Feedback,UnProfessional Behaviour,From last 4 months not solve my issue ,,,04/08/2023 18:46,04/08/2023 19:19,04-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
5f08f29b-2438-413c-b8b8-cd80a7041a98,Inbound,Returns,Return request,,,,04/08/2023 19:10,04/08/2023 19:13,04-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
e83aa8f5-03ae-43ff-ad6b-f26d7a8ff110,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 22:21,04/08/2023 22:23,04-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
64369475-3d03-4e02-8d58-bc42b18ff5e6,Inbound,Refund Related,Refund Enquiry,,0e46d4e8-8b15-4b55-82d8-2bf0f58317b5,22/07/2023 11:16,04/08/2023 18:25,04/08/2023 18:42,04-Aug-23,JAMSHEDPUR,Electronics,229,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
122ba6c4-5647-4d44-9802-57c4da27cab7,Inbound,Returns,Return request,,,,04/08/2023 12:06,04/08/2023 13:41,04-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
636b6123-3c72-4f5a-9bfc-37a494f1dd16,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:40,04/08/2023 12:41,04-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f89552b1-4a50-43a0-af49-1f286bc07b78,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:52,04/08/2023 23:55,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
1f5a7ce4-dbe6-4786-92c7-d893468e0684,Inbound,Returns,Reverse Pickup Enquiry,,9588a5a3-037e-4bd7-b741-35e037e56c42,14/07/2023 10:00,04/08/2023 18:30,04/08/2023 18:34,04-Aug-23,SURAT,LifeStyle,697,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
211d2643-bd22-41a3-8d1c-43c4540b6510,Inbound,Returns,Return request,Thank u very much Sir....Shopzilla customer care is the best ,4f2ddaa3-ae24-45be-a97e-51cc7c460113,21/07/2023 14:18,04/08/2023 13:30,04/08/2023 13:32,04-Aug-23,FIROZABAD,Electronics,999,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
c2906079-a3fa-49a6-adfe-9100667db817,Inbound,Refund Related,Refund Related Issues,Good ,,,04/08/2023 21:55,04/08/2023 21:56,04-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
375c1bf9-fca5-4646-bd56-30d887e814ce,Inbound,Returns,Wrong,Best communication and helpful nature Shopzilla customer service executive ????,c4aee76c-6fd0-445f-b414-eb8cd1517277,23/07/2023 16:27,04/08/2023 17:09,04/08/2023 17:13,04-Aug-23,BHUBANESWAR,LifeStyle,898,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
a94c0b1d-9bf5-44e6-8a07-4906cd56aa63,Inbound,Order Related,Order status enquiry,"Consecutive 2 dates already delayed, bad experience with Shopzilla, **ing service??",,,04/08/2023 19:48,04/08/2023 19:50,04-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
03e9aaea-55fb-4b4a-9925-c311282fc72e,Inbound,Order Related,Customer Requested Modifications,Good work men ,,,05/08/2023 00:05,05/08/2023 00:18,05-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
a4df629b-fabc-4bf3-afe4-a6f37f7c6c75,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 23:57,04/08/2023 00:01,04-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
1232512f-6a8d-41dd-9029-73b144b52c99,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 01:38,04/08/2023 01:59,04-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
a75c2b3e-0e2f-40b0-8353-bd046fa2ec4f,Email,Returns,Damaged,,,,04/08/2023 14:19,04/08/2023 15:20,04-Aug-23,,,,156,Cole Moore,Emma Park,John Smith,31-60,Morning,5
f74f458a-1994-40de-8404-52d8128646e0,Inbound,Order Related,Order status enquiry,  feedback,,,04/08/2023 18:06,04/08/2023 20:18,04-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
31972e73-3e96-4cd7-83fa-eb40ce25a39a,Inbound,Order Related,Invoice request,,b763b5a3-84d4-45a7-a023-0f701706bbc2,19/11/2022 12:40,04/08/2023 09:52,04/08/2023 11:14,04-Aug-23,GUNTUR,Mobile,1999,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
c23aa633-9d3f-42e3-81a8-2b1baaa8b5bf,Inbound,Order Related,Invoice request,,,,04/08/2023 18:58,04/08/2023 18:59,04-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c86d3e1e-173c-471b-993b-a5b5e89e5d74,Outcall,Order Related,Installation/demo,,,,04/08/2023 21:50,04/08/2023 21:51,04-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,3
3986a40d-5ca2-49ae-97ae-0c6d21a5a297,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:43,04/08/2023 21:46,04-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
4eed4293-899e-4834-a56a-fa1706336455,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:46,04/08/2023 18:00,04-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
03340432-4809-4370-8053-dbc5601feb50,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:32,04/08/2023 21:36,04-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
964b40a2-a0ff-4bf0-81ed-0ff8b87d88e7,Outcall,Returns,Service Centres Related,,,,02/08/2023 19:14,04/08/2023 16:09,04-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,1
255b9f22-dff1-4228-909e-0252bea61d81,Inbound,Payments related,Payment related Queries,,,,04/08/2023 08:31,04/08/2023 08:38,04-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
dee3e387-7c13-4c30-bbcb-60dd2a692325,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:17,04/08/2023 21:27,04-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
b260ae2c-c726-4bee-a1bc-23a925294712,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:07,04/08/2023 20:12,04-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
bfa721ef-08b7-4595-9c0e-29cb7395e5fa,Inbound,Product Queries,Product Specific Information,,,,05/08/2023 00:46,05/08/2023 00:48,05-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,4
9862f4eb-34b1-4978-acc4-24a46a36d0d0,Outcall,Returns,Reverse Pickup Enquiry,,585da4b5-6547-4c99-b1ce-4b14730282f1,15/07/2023 17:13,04/08/2023 15:43,04/08/2023 15:52,04-Aug-23,DUNGARPUR,LifeStyle,419,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
e319b652-56ed-456d-91e1-e8ce4eab3d3e,Inbound,Order Related,Order status enquiry,,,,03/08/2023 22:40,04/08/2023 10:27,04-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
ad3910f9-cacf-4250-94f1-383bb78583ec,Outcall,Returns,Fraudulent User,Good experience ,,,04/08/2023 11:05,04/08/2023 11:07,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
76709ef2-d234-4a0f-ac9a-2f43c15e5834,Inbound,Cancellation,Not Needed,,,,05/08/2023 00:52,05/08/2023 00:55,05-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
2983c51b-b7f3-4e75-ba3c-f974284efea8,Inbound,Order Related,Delayed,,,,04/08/2023 07:44,04/08/2023 07:47,04-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
657583b9-0923-4893-a21b-70a54a637354,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:00,04/08/2023 16:18,04-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
96539892-8960-46e8-97fa-ff2f8363c728,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:25,04/08/2023 21:33,04-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
883591b8-cab4-4196-b75d-c99628ab2e59,Inbound,Returns,Damaged,,,,03/08/2023 09:57,04/08/2023 10:18,04-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
17b88a51-c16c-4058-8c55-336eafb29846,Inbound,Order Related,Installation/demo,thanks,,,03/08/2023 21:09,04/08/2023 12:47,04-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
3a99bf97-248d-4333-8b4e-85afe27a2fe6,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 17:04,04/08/2023 17:05,04-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
017a4fd8-c7e2-4f28-8225-9bcb3661f673,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:09,04/08/2023 21:13,04-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
0f4743aa-178a-424e-9ca6-e0d0c965291d,Inbound,Returns,Wrong,,,,04/08/2023 22:22,04/08/2023 22:25,04-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
7eb998f8-158c-4735-9d50-a0bd9e952910,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:29,04/08/2023 19:59,04-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
a86482fb-8312-46a5-a3b1-aafc8faa31e8,Outcall,Order Related,Seller Cancelled Order,Excellent ,,,04/08/2023 07:30,04/08/2023 07:38,04-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
82f26ffe-ff0e-4610-b937-dad08e63d9b3,Inbound,Payments related,Online Payment Issues,On complaint quick action required. ,,,04/08/2023 13:08,04/08/2023 13:10,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
9ff23401-bee4-4d14-9b4a-00224bcc470a,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 19:27,04/08/2023 19:29,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e6fded33-9468-4ffc-9ea8-2b84558df2b7,Email,Returns,Reverse Pickup Enquiry,,,,03/08/2023 17:40,04/08/2023 17:35,04-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c49c3ae7-0cf1-4dc3-8298-7e294a8aabe3,Outcall,Order Related,Installation/demo,,,,03/08/2023 11:51,04/08/2023 09:38,04-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
d4c1f526-3ea6-464c-b7a8-75c1efde53f5,Inbound,Returns,Fraudulent User,,,,04/08/2023 07:57,04/08/2023 08:02,04-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
6eda7298-9633-46b7-9a76-fb902441d6e5,Inbound,Returns,Return request,,,,03/08/2023 17:26,04/08/2023 17:04,04-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
fd2accb0-c27d-4297-84c8-aea0afcf43ac,Inbound,Order Related,Order status enquiry,,,,04/08/2023 17:55,04/08/2023 17:56,04-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
e2e78ee4-8349-43a3-990f-d4c2c5f2a2ad,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:36,04/08/2023 19:37,04-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
19f2f291-5d39-4bed-b153-8638e20d349d,Email,Returns,Reverse Pickup Enquiry,Gud job,,,04/08/2023 14:42,04/08/2023 16:06,04-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
021797e9-833e-4b92-ac1a-788fb7b70694,Inbound,Returns,Reverse Pickup Enquiry,All about talk very good but pick up boy not come fast,,,04/08/2023 10:15,04/08/2023 14:01,04-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
6061acfd-3954-4b82-80f7-0dc857ad0ecb,Inbound,Shopzilla Related,General Enquiry,Top service,,,04/08/2023 13:22,04/08/2023 13:26,04-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
5c7802a2-0795-40db-9ada-6b823e7ea251,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 22:28,04/08/2023 22:39,04-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
62368e79-aeda-4651-ad30-9c7497aaf995,Outcall,Order Related,Delayed,help center boy is very gentle listen properly but it took a long time to properly listen my problem plssFix soon ,dced0f93-4bcb-432a-bf44-35114300b657,17/07/2023 13:14,04/08/2023 14:24,04/08/2023 14:27,04-Aug-23,BARAUT,LifeStyle,799,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
7f1589d8-17d1-48cd-abac-1eea638d3df1,Outcall,Order Related,Delayed,,,,04/08/2023 11:54,04/08/2023 11:54,04-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
e7354830-7da6-4af7-a604-7521507f9647,Outcall,Returns,Reverse Pickup Enquiry,Thank customer care,,,04/08/2023 16:37,04/08/2023 16:39,04-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
45ff828b-170b-4140-8a4a-a1810042f2e8,Inbound,Returns,Reverse Pickup Enquiry,,41b1b6c5-c204-4029-8493-8d8f235cfd41,22/06/2023 11:51,04/08/2023 17:50,04/08/2023 17:55,04-Aug-23,SIKAR,Home,1499,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
e3cb5312-521f-4317-aa7b-069f98a5c282,Outcall,Order Related,General Enquiry,,,,04/08/2023 11:22,04/08/2023 11:23,04-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
2c1e1ea7-db26-49a5-a3d6-6c37041208b4,Outcall,Order Related,Delayed,,,,03/08/2023 19:26,04/08/2023 14:03,04-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,3
77b0c41f-eaa5-4df5-9974-949e73ab3cdb,Inbound,Order Related,Invoice request,,,,04/08/2023 22:00,04/08/2023 22:04,04-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
8466400a-2cb7-4873-98f3-61feefdd3381,Outcall,App/website,Issues with Shopzilla App,,,,02/08/2023 20:23,04/08/2023 08:04,04-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
96dc1e11-8f35-4b0c-8329-b814ef86d3e6,Outcall,Returns,Return request,,,,04/08/2023 12:19,04/08/2023 12:29,04-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
85723b41-8bce-4dd5-b986-1732f388ae11,Outcall,Cancellation,Return cancellation,Good service,,,04/08/2023 14:55,04/08/2023 15:04,04-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
9940d6b0-a580-4dd8-8ec8-0c9ebb95159e,Email,Order Related,Delayed,,,,04/08/2023 18:31,04/08/2023 19:26,04-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
4a2b4882-69a0-4ae2-aa97-d00cb2cc4c89,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:42,04/08/2023 16:43,04-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
62773f53-c58d-4b19-befd-345ada6b7f39,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 16:47,04/08/2023 16:51,04-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
dc8d43df-4d97-412a-8941-db42c018f65e,Inbound,Order Related,Priority delivery,She was helpful during the whole conversation,,,04/08/2023 19:01,04/08/2023 19:09,04-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
096e5d45-7439-4f39-babb-c7f506f682b7,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:01,04/08/2023 12:17,04-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,1
e523e471-2958-47dc-934f-fc88a4f3e0e3,Inbound,Order Related,Installation/demo,,,,04/08/2023 09:37,04/08/2023 09:40,04-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
4d1f5352-9d8b-4e72-b88d-fa539c1633b7,Outcall,Returns,Service Centres Related,Very nice ,,,04/08/2023 09:52,04/08/2023 10:01,04-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
ef454bfa-efbe-4cc5-a6e7-597ea4a1b40e,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:49,04/08/2023 12:20,04-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
cc8d1d0f-c386-48ac-8d57-48bafe9fe788,Inbound,Returns,Return request,,,,04/08/2023 23:18,04/08/2023 23:25,04-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
0492cae7-89be-4e8e-b23e-e0d32282f2a3,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:18,04/08/2023 10:21,04-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
86ac9ba9-dd43-4e5f-9487-8c48be325756,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:12,04/08/2023 20:17,04-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
ac10cc99-c566-41fa-9203-1e6e30381b66,Outcall,Cancellation,Not Needed,,13664edb-9e60-4f32-bd15-bbf2fe043b8a,30/07/2023 08:30,04/08/2023 14:24,04/08/2023 14:36,04-Aug-23,NOIDA,Books & General merchandise,10999,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
b6cf2dbc-d101-4ac7-9e7a-0c8e2a4352aa,Outcall,Order Related,Installation/demo,Not solved my problem ,,,04/08/2023 08:56,04/08/2023 09:06,04-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
58d640c7-9d5c-45e8-a1b7-f85265948581,Inbound,Returns,Reverse Pickup Enquiry,"Try to check all items before delivering, I am facing problem 2nd time, hearing is very slow,   to disturb your valuable costumer ",,,04/08/2023 09:48,04/08/2023 19:26,04-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,1
5fc5e3e0-8e4f-440c-921c-fb7ca41fbcd2,Inbound,Product Queries,Product Specific Information,Good services,,,04/08/2023 10:12,04/08/2023 10:13,04-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
1b1018af-8f7f-4211-bc2b-a90487ffa960,Inbound,Payments related,Wallet related,,,,04/08/2023 18:30,04/08/2023 18:40,04-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,4
98c8f2ec-24ae-49fe-8d95-13facdcf8f1c,Inbound,Returns,Reverse Pickup Enquiry,Easily connect to customer supportPlease provide particular option to call customer support.Other wise everything is awesome ,,,04/08/2023 10:07,04/08/2023 10:18,04-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d90694f5-ec6f-4f61-adbf-21b08ada960c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:25,04/08/2023 13:34,04-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
b05463a5-bbe1-4969-a221-572a82684448,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:35,04/08/2023 22:45,04-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
6e7a3b0e-cdb0-4b1c-8dbd-33edc9b59eee,Inbound,Returns,Return request,,f4b7f3a6-3b75-4d28-a5a7-f8374a6fb373,22/07/2023 14:33,04/08/2023 17:30,04/08/2023 19:04,04-Aug-23,WADI,Electronics,1480,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
5783ac22-fbe8-45dc-a526-1f4782d09086,Inbound,Returns,Technician Visit,,,,03/08/2023 19:01,04/08/2023 02:53,04-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
dd2b44f4-d9fc-4154-a410-83c03c6a56e2,Inbound,Payments related,Payment related Queries,,,,04/08/2023 15:31,04/08/2023 15:54,04-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
d7bb9f22-9d38-4cc6-a1bd-2c97336a49e6,Outcall,Returns,Service Centres Related,,,,04/08/2023 20:56,04/08/2023 20:58,04-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
854c3768-e276-4f6b-a0f8-12951124a024,Inbound,Order Related,Seller Cancelled Order,Big pigeon in this world ,,,04/08/2023 10:41,04/08/2023 12:26,04-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
bebea8ee-395a-447c-b562-e6939de60361,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 12:39,04/08/2023 12:42,04-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
6fe56eee-7dd8-4abb-bbd8-5f05625e4626,Outcall,Order Related,Delayed,,,,04/08/2023 14:44,04/08/2023 14:45,04-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
de8dcb0c-66ce-4de9-b14c-4128c8b064f8,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:41,04/08/2023 20:43,04-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
f9a15f0a-db91-4f34-973a-677531a35420,Inbound,Returns,Reverse Pickup Enquiry,No solution given.customer support executive didn't shown ownership.product smells bad.,,,03/08/2023 16:46,04/08/2023 17:34,04-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
98dc8f3b-2da2-44d4-9506-41ebd6ac1d8e,Inbound,Order Related,Order status enquiry,,,,04/08/2023 18:54,04/08/2023 21:16,04-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
cedfe979-20e9-4a4c-8b53-fc92e23d647f,Inbound,Order Related,Delayed,,,,05/08/2023 00:47,05/08/2023 00:48,05-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,4
4ad47cc6-88f7-4392-95f9-adbe48bc26a4,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 21:36,04/08/2023 01:25,04-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
a33bc78a-b925-49f0-9fe5-9d75ff522223,Inbound,Returns,Return request,V.good consultant customer support ,,,04/08/2023 08:10,04/08/2023 14:21,04-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
5e20d76d-b281-4776-8f4c-dbfc146124e9,Inbound,Order Related,Delayed,,,,04/08/2023 22:54,04/08/2023 22:56,04-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
33a38380-02ca-43d0-a3b2-06455bc73102,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:57,04/08/2023 10:04,04-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
d3172c4a-e1ab-4c11-a5c9-7e74597e69b4,Outcall,Returns,Return request,Good,,,04/08/2023 08:15,04/08/2023 08:18,04-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
b39b8d2b-01a0-48d6-b259-8328d546d92b,Inbound,Order Related,Delayed,,,,04/08/2023 17:00,04/08/2023 17:00,04-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
0771faa8-e0e8-44df-bc8d-e3c74d57b41b,Inbound,Order Related,Installation/demo,Nis ,,,04/08/2023 09:20,04/08/2023 09:23,04-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
46d4657e-ef41-4fd8-a37f-0984988fff1c,Inbound,Returns,Reverse Pickup Enquiry,same time seller policy not to good seller not to understand our problem he make choice for customer,,,04/08/2023 17:23,04/08/2023 23:39,04-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,4
d8666be9-636f-48c1-b1cc-3dd9acfb2731,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:22,04/08/2023 17:29,04-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0907b135-a35d-4ef4-91be-687b374a6dc1,Inbound,Order Related,Invoice request,,,,04/08/2023 18:16,04/08/2023 20:53,04-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
78d75bbe-a1b2-472f-8506-96a64f083be1,Outcall,Returns,Fraudulent User,,,,04/08/2023 12:53,04/08/2023 12:54,04-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
50ddb70e-c748-4e91-95f4-b7e3dba15904,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 07:00,04/08/2023 07:26,04-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
1102e3d0-422b-4ff4-a3fb-3392a102d1ec,Inbound,Returns,Return request,,,,04/08/2023 08:40,04/08/2023 14:42,04-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
c038ca15-86e6-4a6c-9dbc-00bb23f3d957,Outcall,Returns,Reverse Pickup Enquiry,Problem solve time so more.plz look...,,,04/08/2023 12:06,04/08/2023 12:18,04-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
8f361245-9ee9-40d9-9f12-bf66e3655907,Inbound,Payments related,Payment related Queries,Thanks for support ,,,05/08/2023 00:57,05/08/2023 01:06,05-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
9ae5a841-089d-4e76-9a31-48971f78c77f,Inbound,Returns,Missing,Better ,f7cf5941-5f0b-488f-acee-d9f6e961e636,20/07/2023 11:07,04/08/2023 23:37,04/08/2023 23:40,04-Aug-23,SAHARSA,Books & General merchandise,382,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
afa0f7c5-6abd-4df4-968d-252dcc4f775d,Inbound,Order Related,Delayed,Very unhappy with your service,635bd191-6a4b-4734-bcc3-ac9d56ecb152,25/07/2023 19:45,04/08/2023 11:34,04/08/2023 11:35,04-Aug-23,CHENNAI,LifeStyle,339,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
be416329-72f8-4b3f-a074-8cde481f4819,Inbound,Order Related,Seller Cancelled Order,Good ,,,04/08/2023 02:07,04/08/2023 02:22,04-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
9f6719e6-ffa4-480e-a136-13edccd9ca34,Outcall,Returns,Service Centres Related,,,,04/08/2023 11:35,04/08/2023 11:36,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,3
e5b785a9-5da2-4768-920b-443f4e399bf4,Inbound,Shopzilla Related,Account updation,,,,04/08/2023 21:15,04/08/2023 21:16,04-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a7fe6327-4a0b-4516-bf84-70e2b86437b9,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 09:20,04/08/2023 09:49,04-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
16ad41ce-c2be-4a43-a210-1eecc6868103,Inbound,Order Related,Order status enquiry,"8Pm under I need to come to my things, I need your help,bad service.......??",,,04/08/2023 18:39,04/08/2023 18:55,04-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
5f6235db-4fd5-488c-a840-261b171eec57,Inbound,Returns,Wrong,,,,04/08/2023 17:17,04/08/2023 18:59,04-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
35df6929-9c60-481a-9d79-1242e4952346,Inbound,Returns,Service Centres Related,I'm really thanks for your support. ,,,04/08/2023 17:41,04/08/2023 17:44,04-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
67cb61e6-a816-4fb8-a6f2-a527822f994d,Outcall,Returns,Wrong,,,,04/08/2023 20:45,04/08/2023 20:47,04-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
5efc5e6f-e252-4429-b3fd-c6d629c222db,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 08:27,04/08/2023 08:42,04-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
8bd11f3b-8213-435e-9596-e65951375a40,Inbound,Returns,Service Centres Related,  ki hai mujhe lagta hai ki mari help   hai achhi baat   thanks ?? please mari help kro,,,04/08/2023 12:46,04/08/2023 12:48,04-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
4c4d42bc-e3c9-4e03-9734-6194bf1545be,Inbound,Returns,Service Centres Related,,,,04/08/2023 16:51,04/08/2023 16:59,04-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
906c3496-4353-4805-8206-d5ebdc67a7e5,Inbound,Returns,Technician Visit,"STILL, MY CONCERN IS UNSOLVED",,,04/08/2023 10:59,04/08/2023 11:00,04-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,3
5c41e355-f6fa-4fc3-9237-9a51785760dc,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 18:16,04/08/2023 19:11,04-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
675282a7-dc93-4b18-9963-368641bc63e6,Inbound,Returns,Return request,Good,,,04/08/2023 14:35,04/08/2023 18:21,04-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
15c8b10b-a5c8-4c24-88d4-8d1e7c009921,Inbound,Returns,Wrong,,,,04/08/2023 13:11,04/08/2023 13:16,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
10720f9c-a8c9-4280-b217-6a742570b44d,Inbound,Order Related,Installation/demo,,,,04/08/2023 09:59,04/08/2023 10:01,04-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d77805ba-18f2-4e6e-ad52-e299e70d1731,Inbound,Returns,Fraudulent User,Shopzilla grocery is worst experience. I ordered 22 items and these delivery guys deliver 19 out of it and as well act like it is 22 when you even count items and tell them it is 19 they will not listen and mark all order as delivered ,,,04/08/2023 22:43,04/08/2023 23:31,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
244dcdce-3e61-4baa-b398-ee1b2d95d9d5,Outcall,Cancellation,Not Needed,,,,04/08/2023 22:56,04/08/2023 22:59,04-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
e2847070-284a-4597-b0fe-2c763fd77d3d,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 00:13,04/08/2023 00:27,04-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f14edad4-65ad-45dd-bd0d-37e56ab413eb,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:14,04/08/2023 12:26,04-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
9ad05f9b-85a9-4d1f-91d4-3d1afa98e59d,Inbound,Returns,Return request,Good ,,,04/08/2023 17:32,04/08/2023 17:37,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
8519eaf3-3fa2-4408-9edb-7f7ed2862a78,Inbound,Order Related,Delayed,,,,04/08/2023 18:29,04/08/2023 20:13,04-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
6ea51545-5af8-46cf-8dfd-bc857439ceb8,Inbound,Returns,Fraudulent User,,21522601-1845-4a87-b153-38ccba5068a9,25/07/2023 22:46,04/08/2023 16:46,04/08/2023 17:23,04-Aug-23,MAIHAR,Electronics,3499,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,4
fdbff604-b613-40cd-90d7-60e559342cc5,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 15:40,04/08/2023 15:42,04-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
42814c51-0b73-4475-90e6-d752f7d660cc,Inbound,Returns,Return request,,,,04/08/2023 20:43,04/08/2023 20:56,04-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
33f73f48-193e-4d46-b158-51fe7821dae6,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 10:52,04/08/2023 10:55,04-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c3a15f24-28c6-449a-9656-697899f02fc9,Email,Feedback,UnProfessional Behaviour,,,,04/08/2023 21:03,04/08/2023 21:31,04-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
f1f6591a-612f-4d70-b9d8-cdeae835f4fb,Inbound,Returns,Service Centres Related,Good work ,,,04/08/2023 11:57,04/08/2023 11:57,04-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
5c4247aa-16a0-4c9b-9255-f661eaf3f25c,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:54,04/08/2023 11:01,04-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
1ace3938-c9f8-47ba-8002-28d384d244c7,Inbound,Returns,Reverse Pickup Enquiry,,f6ee1739-3ac6-459e-add6-c9489ae3f808,16/07/2023 16:27,04/08/2023 19:26,04/08/2023 19:30,04-Aug-23,JODHPUR,Electronics,999,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e6cadc40-23dc-486e-9412-48a4621b2d4f,Inbound,Order Related,Installation/demo,Thank you?,8752f85e-17d3-4ef6-9711-c2d790cd101c,26/07/2023 20:58,04/08/2023 09:10,04/08/2023 09:14,04-Aug-23,CHIKODI,Home Appliences,2599,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
3694297f-a4f6-4fde-bcc8-5010499e7915,Outcall,Order Related,Order status enquiry,I am really frustrated and upset that my order has not been received with stipulated date / time .Plz take action on this ASAP. .I want my order to ,7941e0ae-f655-49be-9de5-e9a513a8c459,01/08/2023 13:21,04/08/2023 10:31,04/08/2023 10:43,04-Aug-23,BILASPUR,Electronics,699,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
c33b1452-99b6-4111-af02-8d891044c7c2,Email,Returns,Reverse Pickup Enquiry,Refund nahi   raha he,,,04/08/2023 14:52,04/08/2023 17:20,04-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,1
44888cdf-8001-493a-95c6-50b129acf7e9,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:58,04/08/2023 12:00,04-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
97fea6a9-cf01-43a8-8786-4c292a265a74,Inbound,Order Related,Order status enquiry,Overall sense is good.i like Shopzilla ,,,04/08/2023 22:32,04/08/2023 22:37,04-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
86b82657-c3d3-470d-b75b-f636b39580de,Inbound,Returns,Reverse Pickup Enquiry,,ba259f88-f72d-421f-8d26-cf3b39278901,16/07/2023 22:44,04/08/2023 08:29,04/08/2023 08:32,04-Aug-23,PURI,Electronics,799,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
14f8a3c6-c0df-424f-b865-83f46792812e,Inbound,Returns,Reverse Pickup Enquiry,Need a little bit easier for the customers' policies.,,,04/08/2023 09:49,04/08/2023 10:17,04-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
8184a221-8828-4d0c-a4b1-1cb5301e714d,Outcall,Returns,Missing,,,,04/08/2023 18:42,04/08/2023 19:34,04-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f0ffcd22-2f2b-40f9-bf14-81a6635c3704,Email,Returns,Exchange / Replacement,,,,04/08/2023 19:57,04/08/2023 20:00,04-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
94cc75ed-3445-4055-97ff-5fdd7e3c7607,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:14,04/08/2023 16:15,04-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
aac279c1-6c3a-4d02-ad09-02df0a204f4b,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 20:41,04/08/2023 20:46,04-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
93f2dd24-1f49-4b71-803c-da990da1ed5d,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 07:04,04/08/2023 07:18,04-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
6b806ee1-214a-4341-80d1-a4f5496919a5,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:31,04/08/2023 08:32,04-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
5bd169ff-289c-4ca4-b4b1-ebc4e17c943e,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:34,04/08/2023 18:35,04-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
458c188d-d361-487d-98b0-92fa3407ca46,Inbound,Returns,Return request,,,,04/08/2023 20:24,04/08/2023 23:07,04-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
04561efe-682c-4e31-a73e-d534accefd24,Inbound,Returns,Service Centres Related,,dcb8f359-bbec-47e5-a5b8-16d60dc83ffc,25/07/2023 17:23,04/08/2023 16:30,04/08/2023 17:16,04-Aug-23,FAIZABAD,Mobile,11999,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
f5818a0f-e346-4000-9f3d-a6fa330f2d39,Outcall,Product Queries,Product Specific Information,Good ??...Very Quickly ??.. Thank you.,,,04/08/2023 13:32,04/08/2023 13:36,04-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
6a386e4a-eb05-4bb7-9303-84424cba6e67,Inbound,Refund Related,Refund Enquiry,"Executive was good, but Shopzilla policies are worst",6df37414-5c9a-4169-a328-8e9f358ea778,11/07/2023 07:40,04/08/2023 19:12,04/08/2023 19:38,04-Aug-23,SRINAGAR,Books & General merchandise,769,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ff39790b-794c-4c56-9126-9472224f2bb3,Inbound,Returns,Service Centres Related,,,,04/08/2023 16:57,04/08/2023 17:40,04-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
090adef4-87f3-422f-8ef9-c4b7ab89d25d,Inbound,Returns,Wrong, I am satisfied with talk to employee ,,,04/08/2023 20:30,04/08/2023 20:35,04-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
17693af2-39d4-4b42-93d5-275c50acc7a1,Inbound,Shopzilla Related,General Enquiry,??????,,,04/08/2023 15:20,04/08/2023 16:34,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
1b034876-66b8-49dd-a4f2-3eace92c0628,Inbound,Cancellation,Not Needed,,,,04/08/2023 13:15,04/08/2023 13:18,04-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
972248ea-3779-4b57-9f0d-25c28462e4e5,Inbound,Returns,Technician Visit,,,,04/08/2023 06:19,04/08/2023 14:35,04-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
3e4bde88-642a-405a-a812-5b2db24a33c7,Outcall,Order Related,Installation/demo,,,,04/08/2023 13:51,04/08/2023 16:09,04-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
5a1e54f5-e343-4476-8807-748740852535,Outcall,Order Related,Priority delivery,Good,,,04/08/2023 15:16,04/08/2023 15:17,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
980b6357-a99d-4341-8da4-324fc9392ad3,Inbound,Order Related,Invoice request,,,,04/08/2023 20:48,04/08/2023 20:49,04-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
e8abefe6-f3d0-44b7-bd3b-ddd8afea123e,Outcall,Returns,Reverse Pickup Enquiry,Good work ,ba3715b0-6e05-4982-8439-591f9e1af2a5,11/07/2023 22:40,04/08/2023 09:28,04/08/2023 09:29,04-Aug-23,VAISHALI,Books & General merchandise,898,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
0907aa16-269b-4417-9bba-bb7592da16d9,Inbound,Cancellation,Return cancellation,Customer service executive was polite and of good behaviour... satisfied with the response...but I want refund for my incomplete order ,,,04/08/2023 19:38,04/08/2023 20:04,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
56546e35-0234-472d-acf7-83744ba60f4c,Inbound,Payments related,Payment related Queries,make easy to contact support for + members,,,04/08/2023 20:05,04/08/2023 20:19,04-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
e764126a-085e-4cc2-ad2c-463d55638af8,Outcall,Product Queries,Product Specific Information,Good Very good,,,04/08/2023 10:14,04/08/2023 19:21,04-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
6cda6fbd-86e7-471c-9f57-2055252c09e9,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:05,04/08/2023 11:10,04-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
0fefd3eb-9013-4d44-9630-50fd8c2e68cf,Inbound,Order Related,Invoice request,,,,04/08/2023 21:46,04/08/2023 22:45,04-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
12f63414-086c-4493-ab62-b49825e5e864,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:25,04/08/2023 10:29,04-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
7d3334aa-454f-4313-80c1-b1ad90bb70ca,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 09:30,04/08/2023 09:36,04-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
a847ea45-af79-41c1-8002-a49efbab074c,Outcall,Returns,Return request,Nice to meet you   shoport ,,,04/08/2023 14:00,04/08/2023 19:00,04-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b19284c5-ff0b-4f6d-8dc0-a90e6cd18c5e,Outcall,Returns,Return request,Awesome????,,,04/08/2023 15:37,04/08/2023 15:44,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
466822c3-b028-4418-8c2a-8939c48ae2f8,Outcall,Returns,Reverse Pickup Enquiry,She put me on hold for more than 5 minutes and disconnected the call,53419b13-22fe-4963-8c33-6449f8c1322c,30/06/2023 11:52,04/08/2023 18:00,04/08/2023 18:28,04-Aug-23,SRINAGAR,LifeStyle,2779,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
024d7f13-95ba-4b7e-b599-d7ae6683f451,Inbound,Product Queries,Warranty related,Jeeves is fraud company by Shopzilla.,,,04/08/2023 18:17,04/08/2023 18:34,04-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
2b8c653e-cb42-498c-8f52-3e6b42923acf,Inbound,Returns,Reverse Pickup Enquiry,Kindly make available of all reginal languages person to contact in customer service ,,,04/08/2023 18:24,04/08/2023 18:52,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7eefb52d-68d6-4d03-b93f-d3d8277a6c31,Inbound,Shopzilla Related,General Enquiry,I so happy to talked to miss. Soniya she is so talked to me so   and solved my problem so thanku ,,,04/08/2023 21:47,04/08/2023 21:50,04-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
4c1df343-0fc6-4f5d-8e17-c3239cd24474,Inbound,Offers & Cashback,Affiliate Offers,,,,04/08/2023 23:40,04/08/2023 23:41,04-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
25d52d2b-48ed-4a18-8880-5ba58871d154,Inbound,Returns,Return request,,,,05/08/2023 00:40,05/08/2023 00:47,05-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
4db96df2-f5fd-4535-aeb9-e98945a248fd,Inbound,Returns,Service Centres Related,,,,04/08/2023 18:08,04/08/2023 18:09,04-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
17776527-bf02-4f54-94bf-da575917bd02,Inbound,Order Related,Order status enquiry,,,,04/08/2023 10:41,04/08/2023 10:42,04-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
ad2eafc5-c0de-46a0-9062-d5c19cb8cb41,Outcall,Payments related,Online Payment Issues,,,,04/08/2023 11:02,04/08/2023 12:19,04-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
7046ccef-b7e0-407b-b852-c46919423413,Outcall,Returns,Exchange / Replacement,Very good ,,,04/08/2023 14:05,04/08/2023 14:05,04-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
08fc7ad0-0b80-4919-8cf5-f84a3746c34c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 18:08,04/08/2023 18:09,04-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
0216dfba-b6ff-4fed-854f-89eb64961777,Inbound,Refund Related,Refund Enquiry,,70f630da-4d81-4f20-8b95-4eb8c35d1e06,19/07/2023 22:32,04/08/2023 22:09,04/08/2023 22:11,04-Aug-23,HARDOI,LifeStyle,259,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
850c7d0d-8527-4bc7-855a-36525414e91c,Inbound,Payments related,Online Payment Issues,,,,04/08/2023 08:08,04/08/2023 08:09,04-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
f52a7c72-1e67-4676-9c74-b134379ec335,Inbound,Product Queries,Product Specific Information,Good,,,04/08/2023 21:23,04/08/2023 21:45,04-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
2340b1f5-06a8-4c5b-878a-ecbf2e59b526,Inbound,Order Related,Customer Requested Modifications,,,,05/08/2023 01:04,05/08/2023 01:08,05-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
4a0f5498-0585-42c6-a8a5-ec41c89875b0,Inbound,Order Related,Invoice request,,,,04/08/2023 13:08,04/08/2023 13:29,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
3292a024-3818-4c22-bdc1-803830c5ba6e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:36,04/08/2023 18:40,04-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
328c1ef7-8e68-4f5c-be36-0707c3b12469,Inbound,Returns,Return request,,,,04/08/2023 21:26,04/08/2023 21:33,04-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
8b01b573-be99-463c-a1cc-02d7d71ff9e7,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:04,04/08/2023 10:05,04-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c7cf5d81-cb7b-444f-811b-cdde05623d51,Inbound,Returns,Fraudulent User,,,,04/08/2023 10:50,04/08/2023 10:56,04-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
935f1182-f239-4abd-b05e-47ea93fed924,Outcall,Returns,Return request,,,,04/08/2023 14:13,04/08/2023 14:18,04-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
eedbf331-0e61-414b-980a-fbfbe61c8329,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 14:34,04/08/2023 14:47,04-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
e110a834-285f-4f3a-972a-ae7611d94c2c,Inbound,Returns,Return request,,ae4dca16-a0ce-4971-b3fe-833913c131be,19/07/2023 23:56,04/08/2023 21:08,04/08/2023 21:10,04-Aug-23,BHAGALPUR,LifeStyle,359,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
6d53ca36-6044-47cb-a046-26d7348259b7,Inbound,Returns,Missing,,,,02/08/2023 12:31,04/08/2023 08:34,04-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
131b60ba-18fc-4e22-982e-ed8e6a6ea495,Outcall,Returns,Damaged,,,,04/08/2023 15:00,04/08/2023 15:04,04-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
9ea23929-8574-42c9-885e-fa84ec187a1b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:04,04/08/2023 13:05,04-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,3
4b25dea5-1d0e-4dad-95a1-6285675408ba,Inbound,Order Related,Installation/demo,Nice,,,04/08/2023 19:10,04/08/2023 19:21,04-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
44f4a496-353e-4b83-996e-006ec3c8731f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:10,04/08/2023 20:38,04-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
2d8a7277-e442-453e-afa0-0916cba6c670,Inbound,Order Related,Delayed,,,,03/08/2023 16:57,04/08/2023 20:51,04-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
4079906a-9300-43a2-ba52-ee7f571e4f92,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 07:16,04/08/2023 07:38,04-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
3d6b5240-bd6e-4d33-825d-053d0e421836,Outcall,Returns,Fraudulent User,,,,04/08/2023 13:35,04/08/2023 16:11,04-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
cfd22fef-206c-4d11-af6a-97b40dd5e152,Inbound,Refund Related,Refund Enquiry,,,,05/08/2023 00:30,05/08/2023 00:35,05-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
1a535e94-d8fb-4838-b2ee-05072ecebabf,Inbound,Order Related,Delayed,,,,04/08/2023 18:25,04/08/2023 18:26,04-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
fdfe4517-fb99-49d4-91cc-48535f6d9c86,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 20:31,04/08/2023 20:32,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3e03c8a2-5af9-42b2-affd-7ae9f8e82fdb,Inbound,Returns,Reverse Pickup Enquiry,Very good speaking,0b6a5620-10c0-41c5-9447-d8baf5f7f4b6,19/07/2023 15:23,04/08/2023 22:21,04/08/2023 23:21,04-Aug-23,JAMUI,Books & General merchandise,297,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
3b639db3-5423-4958-bfe0-795ba19092e2,Outcall,Order Related,Order status enquiry,,,,04/08/2023 10:09,04/08/2023 10:25,04-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
b50df62c-0b3c-49de-8dce-e8c156e7fc0b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 07:33,04/08/2023 07:35,04-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
bb053b50-0f59-4c00-9172-0e0c4505db7d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:14,04/08/2023 19:16,04-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
eb9170d5-f510-4e19-93aa-ee63f508b721,Inbound,Returns,Reverse Pickup Enquiry,"However I didn't receive any solution of my complaint. My complaint was just forwarded to next level and from there I just received the apology for facing this trouble. I would advise that instead of closing a genuine complained just with an apology statement, Shopzilla should strive towards solving the issues with the effective and satisfactory remedies. This is the only way to lead the market ",,,02/08/2023 17:40,04/08/2023 22:12,04-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
8628408e-9128-47ff-b223-182302432443,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 11:14,04/08/2023 11:19,04-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ff84b9a8-a0f5-40c2-a75d-fe2b366019f0,Inbound,Returns,Reverse Pickup Enquiry,I love Shopzilla ,,,04/08/2023 19:24,04/08/2023 19:28,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
0cac6af1-8ceb-4d08-8cc3-876e2a16c8c3,Outcall,Product Queries,Product Specific Information,Offer on axis bank credit card But discount done after my order so give me cash back or i have to cancel that order,,,04/08/2023 09:12,04/08/2023 09:16,04-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3afe2a3f-b7ba-4e5f-8d84-4501d8ef69c2,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 10:39,04/08/2023 10:41,04-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,3
dfefc17a-8f8a-4eb0-9402-409c2c6a478d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:55,04/08/2023 18:57,04-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
5842cf15-f55b-4401-bf3d-3313a45c5063,Inbound,Returns,Return request,He was a great guy who understood each and every aspect and solved my query with ease. Keep going boy ,,,05/08/2023 00:36,05/08/2023 00:37,05-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
700173b1-0bdc-42e2-ac44-7b433152be60,Inbound,Order Related,Order status enquiry,,,,03/08/2023 20:18,04/08/2023 06:30,04-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
26eee433-4cf7-445f-a720-4d40a8728333,Inbound,Order Related,Installation/demo,,,,04/08/2023 12:34,04/08/2023 12:35,04-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
fa74bddd-0bc3-4d33-ad3e-7a9efa80545b,Outcall,Order Related,Invoice request,,,,04/08/2023 13:22,04/08/2023 13:26,04-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
accec506-0938-48c5-baea-5007056c9964,Outcall,Returns,Wrong,,,,04/08/2023 16:10,04/08/2023 16:18,04-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d8cffbc9-dfc9-4c51-91c0-7e11ed854510,Inbound,Order Related,Invoice request,,,,04/08/2023 16:05,04/08/2023 16:11,04-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
8988e717-1886-4d47-9149-a992b53924d2,Inbound,Order Related,Priority delivery,,,,04/08/2023 17:11,04/08/2023 17:22,04-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
868537a4-f900-4194-b2a7-9f6ac007c3b6,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:08,04/08/2023 20:23,04-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
3a12e774-1eeb-47c2-a6e9-fb83ce07c897,Inbound,Returns,Missing,Thanks ,,,04/08/2023 21:43,04/08/2023 21:46,04-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
23af0fbb-2355-40b4-b899-98a0e0932290,Outcall,Cancellation,Not Needed,Abhi tk sb thk he h????,,,04/08/2023 10:41,04/08/2023 10:43,04-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
ec54a22e-0026-4d61-9683-fa387f3b32a4,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 19:28,04/08/2023 19:33,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
4208f09a-25f9-48ed-b015-75d072b9f9b8,Inbound,Returns,Fraudulent User,,,,04/08/2023 19:19,04/08/2023 21:05,04-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
2d004730-821d-4fdf-835f-31aebd6185b0,Inbound,Order Related,Delayed,,,,04/08/2023 23:09,04/08/2023 23:12,04-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
a0b30452-64ae-443a-b96d-250fdae54afe,Inbound,Returns,Reverse Pickup Enquiry,I request please ?? solve my essue.,,,04/08/2023 17:19,04/08/2023 17:20,04-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
49110a91-479f-4992-bcdc-e040246d2154,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 19:55,04/08/2023 20:00,04-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
afcb38c0-3cad-4f19-98a8-285c37fd85cf,Outcall,Product Queries,Product Specific Information,Good ,,,04/08/2023 20:35,04/08/2023 20:37,04-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
cd8a56cb-f166-4fdc-b6ba-816ca690a9d5,Inbound,Order Related,Delayed,Neither the app nor your   has appropriately knowledge on delay reasons. ,8d9f5ab7-5e15-4f23-8375-b7346fbca16a,19/07/2023 23:55,04/08/2023 13:25,04/08/2023 16:22,04-Aug-23,GUWAHATI,Furniture,20369,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
8e7ed31f-1e86-4974-80a5-2644b26d1b6c,Inbound,Feedback,UnProfessional Behaviour,This first time face your problem face,,,04/08/2023 17:01,04/08/2023 17:03,04-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
6431c149-1e5c-4781-8bbc-0fbd83b91ce3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:29,04/08/2023 08:48,04-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
45133fb6-11aa-4697-a15a-0c0f94e3c598,Inbound,Returns,Reverse Pickup Enquiry,good,,,04/08/2023 12:53,04/08/2023 12:54,04-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
580740b9-ee90-4a48-b9bc-cdaef9ac9d71,Outcall,Order Related,Order status enquiry,,,,04/08/2023 10:34,04/08/2023 11:00,04-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e97eb623-1060-44f0-a448-1a41601fa2eb,Outcall,Returns,Fraudulent User,,,,04/08/2023 14:13,04/08/2023 14:27,04-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9dae2ab3-e2bc-4f8c-a52e-12b3aa44c579,Inbound,Order Related,Priority delivery,Nice ??????,,,04/08/2023 16:13,04/08/2023 16:20,04-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
85070c0b-0284-4ee7-9bd7-6099849ee775,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:15,04/08/2023 19:19,04-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
c6fe0685-d8a1-465c-9b8d-2a5e5e483e5a,Outcall,Returns,Return request,,,,04/08/2023 13:12,04/08/2023 14:18,04-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
4b4ab56d-db86-4871-9e13-06ee222da8bb,Outcall,Shopzilla Related,General Enquiry,,,,04/08/2023 13:51,04/08/2023 13:54,04-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
4d1c90a5-ffa2-46e1-8c91-5223f6158e31,Outcall,Order Related,Delayed,,,,04/08/2023 21:04,04/08/2023 21:04,04-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b5a0f886-9405-49a2-a0e6-4f16797e1c9e,Inbound,Returns,Missing,"Customer care executive was too polite and repetitive in politeness and statements of pleasantries. She could reduce that, but otherwise she understood my complaint and resolved it as needed",,,03/08/2023 13:38,04/08/2023 09:58,04-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
c8fb9ee4-0a34-4d38-a713-bb9148ff12f4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:19,04/08/2023 20:35,04-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,1
97f76243-e929-487a-be2d-19f128b09c4d,Outcall,Order Related,Installation/demo,,,,04/08/2023 09:24,04/08/2023 12:07,04-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
439cc536-ae3d-4a30-bace-0de9c0400195,Inbound,Returns,Reverse Pickup Enquiry,please check product internally first ,,,04/08/2023 16:46,04/08/2023 16:49,04-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
77f23b85-ae08-4503-8ebe-125e1b96bcdf,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:54,05/08/2023 00:10,05-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
8cb3b9c2-ce2b-4505-8a49-407bd2ff1b7a,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:55,04/08/2023 00:46,04-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
8941f243-93a8-4971-b787-a0667c7c4ba8,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:09,04/08/2023 20:08,04-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
790c0177-0097-4904-8af6-f9b1d5e68796,Inbound,Order Related,Delayed,,,,04/08/2023 18:09,04/08/2023 18:22,04-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
4d22c680-8597-41af-8518-9b59496f6695,Inbound,Order Related,Installation/demo,,,,04/08/2023 22:42,04/08/2023 22:44,04-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5057d895-e6de-4739-a643-f907c125dae2,Inbound,Returns,Return request,,,,04/08/2023 08:33,04/08/2023 08:37,04-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ff716a08-bb11-4d09-9f00-be1988b891fe,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 23:47,04/08/2023 23:57,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
8d8a0edc-f984-445a-8782-31a5c08106f0,Inbound,Returns,Return request,,ac38e65b-cb17-4a9f-953c-1d3754df497d,28/07/2023 00:05,04/08/2023 21:13,04/08/2023 22:52,04-Aug-23,PUNE,Electronics,999,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
0c3b8e15-f929-456a-b835-6382c0eb5de4,Email,Returns,Reverse Pickup Enquiry,Good behaviour ,,,04/08/2023 12:01,04/08/2023 16:12,04-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,4
f7acdca4-56ae-4ddc-9d7f-bbbb35c95f88,Inbound,Returns,Service Centres Related,Good customer service!,,,04/08/2023 16:44,04/08/2023 16:45,04-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
8da00c61-f518-46d2-8917-511d8cdef57f,Inbound,Cancellation,Not Needed,,,,03/08/2023 21:06,04/08/2023 08:54,04-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
4d9dcdae-7a0b-473b-b2fc-4b77bf2e7c83,Inbound,Order Related,Delayed,,,,03/08/2023 12:54,04/08/2023 12:17,04-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,4
28ee5545-bedf-4f20-9472-6405be0e66f8,Inbound,Shopzilla Related,General Enquiry,Thank You Shopzilla Executive solve my issue Thanks for the help ??,,,04/08/2023 09:45,04/08/2023 09:51,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
78a7c9cb-3121-4e66-aa1c-85e5b43c12ac,Outcall,Returns,Return request,,,,04/08/2023 22:52,04/08/2023 23:08,04-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,2
922ad211-9da8-483c-bf6e-b3f991465963,Inbound,Order Related,Priority delivery,"He didn't tell about the location of call centre still i am giving him csat. Apology, empathy and assurance was missing. Need to work on that.",,,04/08/2023 19:24,04/08/2023 19:26,04-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
b7fe801f-f2e0-4ccc-8042-79eb3621d640,Inbound,Returns,Return request,,4ddca5f0-c0a7-40a7-87bb-40622955c0c4,28/07/2023 12:41,04/08/2023 23:02,04/08/2023 23:04,04-Aug-23,KOLKATA,Electronics,2499,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
b2759bef-90f8-448a-8c72-55236ddc37b1,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience about return.so many time follow back.,,,04/08/2023 16:48,04/08/2023 17:01,04-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,3
d0706c37-df2b-4bc3-a862-fe483d50e4e9,Inbound,Returns,Wrong,,,,04/08/2023 11:32,04/08/2023 11:32,04-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
85094ee6-41c3-4f3a-a813-a2966c4eafe0,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 23:25,04/08/2023 23:26,04-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
d609af29-93c5-4f5b-b3b5-bf4dc5720838,Inbound,Order Related,Installation/demo,,,,03/08/2023 18:22,04/08/2023 13:22,04-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
3c5b9e34-9cf8-4cce-9553-9abc434711d4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:12,04/08/2023 18:20,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
c7ac88e0-a28d-4b41-ae7a-af2a1f0d21af,Inbound,Returns,Return request,,12805f07-2d03-45bd-8047-fcc4aab812dd,30/07/2023 20:06,04/08/2023 17:10,04/08/2023 17:16,04-Aug-23,BHATINDA,Electronics,2499,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
b01df2d4-43f6-4fbe-825b-dff718e28b49,Inbound,Refund Related,Refund Related Issues,Good experience with Aniket ji ,,,04/08/2023 21:33,04/08/2023 21:37,04-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
25ffd0c0-216b-4421-a555-cc7904808563,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:38,04/08/2023 10:41,04-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
e6aefcc1-dd7d-4cf8-ade0-f0ed51fa7680,Outcall,Returns,Reverse Pickup Enquiry,Nice customer support with easy explanation,,,04/08/2023 10:49,04/08/2023 12:21,04-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
c4fabd34-f12f-4e94-8cdd-6c14bb0bb87b,Inbound,Order Related,Installation/demo,,,,04/08/2023 10:49,04/08/2023 10:59,04-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
5acb0ba2-6aca-4ff8-9b5c-1fa868c63cd8,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:48,04/08/2023 19:51,04-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
a094f88e-1c08-43d1-a53c-ad2438c0840c,Inbound,Returns,Reverse Pickup Enquiry,Easy reaching thorough call,,,04/08/2023 18:28,04/08/2023 18:30,04-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
fc27ebeb-d02e-4db3-92a6-459c6a6cf3fc,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:54,04/08/2023 18:56,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
107d73a1-25ac-4c57-85ed-24dac2b18361,Inbound,Returns,Return request,,,,04/08/2023 19:12,04/08/2023 19:47,04-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
887df797-fbd2-4048-b285-03bae65dd812,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 10:40,04/08/2023 10:49,04-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
5a600f15-5bed-4f7a-926e-079133fa5339,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:47,04/08/2023 23:58,04-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
8d445982-7924-495b-b77d-e569cf98d218,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:03,04/08/2023 11:06,04-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
6d89601e-8366-43bd-82a6-39ffd2488f35,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:28,04/08/2023 11:52,04-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
2db11085-27fb-47c4-b262-c73ba6146e6f,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 12:10,04/08/2023 12:12,04-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
3541ee5f-fc1b-4848-bca6-7432bbbf3857,Inbound,Returns,Return request,,,,04/08/2023 12:41,04/08/2023 15:38,04-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
1277b099-b758-493e-b45d-4d8f91db9ac3,Inbound,Returns,Exchange / Replacement,Good ,,,04/08/2023 13:34,04/08/2023 13:35,04-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
cec9a41e-ae61-45f6-98b1-33c70f221429,Inbound,Returns,Service Centres Related,,,,04/08/2023 18:18,04/08/2023 19:12,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
bc17c4d7-aa35-4a88-ad96-62d9fa98a1b7,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 06:36,04/08/2023 06:39,04-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,3
eda31d99-345a-4619-9400-e64c95f61f5c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:09,04/08/2023 11:10,04-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
de22f622-01d0-4972-a4b2-449d24cd75d9,Outcall,Shopzilla Related,General Enquiry,,,,04/08/2023 22:34,04/08/2023 23:05,04-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
9ac57c3b-6a38-4f5a-a10c-7fe4ae3002cc,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 23:04,04/08/2023 23:07,04-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
2209364c-16b0-4b76-9f9a-6777135bbcda,Inbound,Returns,Reverse Pickup Enquiry,Nice talking ,,,04/08/2023 16:19,04/08/2023 16:44,04-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
0fb38491-33b3-48b1-b6a8-6326fc82e537,Inbound,Order Related,Delayed,,,,04/08/2023 19:31,04/08/2023 20:00,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
54463f15-84b4-466d-82a1-1b5c80ccc081,Outcall,Returns,Wrong,,,,04/08/2023 15:08,04/08/2023 21:17,04-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
91223b22-84b2-41a7-bcf7-048588f948b7,Inbound,Order Related,Delayed,If my open box delivery is damaged why my payment can be refunded instantly ,,,04/08/2023 17:21,04/08/2023 17:24,04-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
a9f670f1-ebae-4ff7-9984-8975ee8a8772,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:47,04/08/2023 09:13,04-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
56d8e41f-2fc9-4589-b816-5053a6eeb4c5,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:36,04/08/2023 10:40,04-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
5b30e5a0-7972-4573-b265-eeeeb2655581,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:41,04/08/2023 13:49,04-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
4afcc1aa-898a-4e4a-a604-2ff371b61ce5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:21,04/08/2023 21:25,04-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
0b36de18-be8e-4725-a87b-289fe3355cc9,Inbound,Offers & Cashback,Other Cashback,Very nice to talk with this guy I am happy....,,,04/08/2023 13:05,04/08/2023 13:06,04-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
6157108d-c222-484b-8fe2-351d83229614,Inbound,Returns,Fraudulent User,,,,04/08/2023 23:07,04/08/2023 23:17,04-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
2cb64ac5-04fe-43fd-a442-6b536fedb470,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 12:13,04/08/2023 12:16,04-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
dccb633d-e772-41fc-a666-3463d31e3419,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:21,04/08/2023 18:25,04-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
fa450b98-58f8-470b-b405-a516043e1ecb,Inbound,Payments related,PayLater related,Payment issue problem,,,04/08/2023 06:19,04/08/2023 07:56,04-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
dfb7dc32-ec12-4942-90b5-741bae111939,Inbound,Order Related,Installation/demo,Help to customers with Product service related complaint ,,,04/08/2023 10:12,04/08/2023 10:34,04-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
954d4756-8074-4869-a6db-9e98b89765b4,Inbound,Order Related,Seller Cancelled Order,Good ??,,,04/08/2023 19:01,04/08/2023 19:04,04-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,4
cce4a7c5-e6ad-40db-b7e4-6f78da411808,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:19,04/08/2023 11:48,04-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
25011add-7586-4d83-9715-08cb298e56b7,Outcall,Refund Related,Refund Enquiry,** u ,,,04/08/2023 06:30,04/08/2023 06:48,04-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
4064ec3d-16f4-48d9-bf1b-b54ff71522e0,Inbound,Returns,Fraudulent User,,,,04/08/2023 07:31,04/08/2023 07:33,04-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
dc8b7ad8-56c5-4db0-b0e5-2385c82846f2,Inbound,Returns,Return request,,,,04/08/2023 21:16,04/08/2023 21:19,04-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
97f281b3-ac0c-49f5-b69a-0d44f92cc4c7,Inbound,Order Related,Order status enquiry,The voice is unclear... Resolve it thank you.,,,04/08/2023 17:54,04/08/2023 17:55,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
5a80a9a9-1ffd-4554-b219-df330185f57e,Inbound,Returns,Return request,,,,04/08/2023 19:04,04/08/2023 19:32,04-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,4
23851ae7-4adc-4541-9686-9e2ee7f811b3,Outcall,Product Queries,Product Specific Information,Customer executive gave me wrong information ,,,04/08/2023 16:41,04/08/2023 18:35,04-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,1
766aac48-4cc8-4d57-b01e-be5cc1deabf6,Inbound,Order Related,Installation/demo,,,,04/08/2023 17:54,04/08/2023 17:58,04-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c30d44c8-7d8d-45ec-9cb6-e3560360798a,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:38,04/08/2023 19:49,04-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
8ded1fc4-bbc2-4564-9f39-fe09e7bacac2,Inbound,Returns,Wrong,,,,04/08/2023 13:05,04/08/2023 23:13,04-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,2
2703f52b-877c-458e-953b-b0977f1e3896,Inbound,Returns,Reverse Pickup Enquiry,I love you,,,04/08/2023 11:58,04/08/2023 11:58,04-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f741ab21-8bd3-4579-9527-11114beac8af,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:12,04/08/2023 13:16,04-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
bc104ce0-5e3d-4548-b212-8689a50f27d0,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:51,04/08/2023 18:52,04-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
d99ff3fe-72b0-49ed-a923-183c6f87ed90,Inbound,Order Related,Delayed,,,,04/08/2023 20:17,04/08/2023 20:25,04-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
a895d11a-b169-446e-9395-ea1b95a990ca,Inbound,Returns,Return request,,,,04/08/2023 15:57,04/08/2023 16:01,04-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
86339f91-f182-406b-aeb4-ac0845c6b7ce,Inbound,Order Related,Installation/demo,Ok,,,04/08/2023 19:23,04/08/2023 19:33,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c8ecab1f-9be2-4113-9445-1b3cf924695b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:44,04/08/2023 20:45,04-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
d53f7c24-0fac-42d9-8193-06471034762f,Outcall,Order Related,Delayed,,,,04/08/2023 21:10,04/08/2023 21:10,04-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
adce46f5-140b-456a-bba6-2ef806086ad0,Inbound,Product Queries,Warranty related,,,,04/08/2023 22:43,04/08/2023 22:45,04-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,4
fb98aa2d-2cdd-48dd-8ad1-70f7783e0e1e,Outcall,Product Queries,Warranty related,,,,04/08/2023 13:34,04/08/2023 13:41,04-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
636e788c-871f-45b8-90d6-14811348e41a,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,,,04/08/2023 13:43,04/08/2023 13:48,04-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
9acc5e91-8ac6-47c9-a93d-7dc41780f193,Outcall,Order Related,Order status enquiry,,,,04/08/2023 16:34,04/08/2023 16:35,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
311fce78-5514-4bf5-be82-7565411875a1,Outcall,Returns,Reverse Pickup Enquiry,All good,,,04/08/2023 11:13,04/08/2023 11:15,04-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
66ecb361-1c2b-47ec-993f-2ba333d2a167,Inbound,Returns,Return request,,,,04/08/2023 20:26,04/08/2023 20:30,04-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
d74bdc9a-3686-4527-beb0-31cba80ba84e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:27,04/08/2023 16:37,04-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
4f5518c9-4361-465b-94f3-31a2561bb7c1,Inbound,Returns,Reverse Pickup Enquiry,Nice customer support ??,68efe9c3-6702-4d08-8d5e-602ad8e20b56,19/07/2023 23:48,05/08/2023 00:30,05/08/2023 00:32,05-Aug-23,ADILABAD,Electronics,1999,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
a0131c46-50a5-4ede-bbec-731fba1254e4,Inbound,Returns,Service Centres Related,,95c03342-75f9-474d-b197-77f0e506abae,13/06/2023 16:12,04/08/2023 20:55,04/08/2023 22:15,04-Aug-23,KANPUR,Home Appliences,32999,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
3e02520e-eda3-4e41-bd01-58c1e1ebc253,Inbound,Order Related,Delayed,I am very very happy,1ce4987f-ec3c-4221-9e07-136ece8ecc3f,25/07/2023 09:30,04/08/2023 08:50,04/08/2023 09:28,04-Aug-23,BAVLA,Books & General merchandise,550,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
5f2ed8eb-4d18-4686-b8f1-d59b20fb5591,Inbound,Returns,Missing,,,,04/08/2023 11:05,04/08/2023 16:02,04-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
5bac4bad-ee4d-4ecb-b92f-caefbe099ae8,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:57,04/08/2023 21:23,04-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
7b82e544-a086-47e7-887e-d006252733c8,Inbound,Returns,Reverse Pickup Enquiry,,6907f142-4871-4d84-b299-cbef761e52c4,24/07/2023 14:27,04/08/2023 16:08,04/08/2023 16:18,04-Aug-23,VAISHALI,Books & General merchandise,161,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
91a78a60-013f-453f-ae66-ba1bdb10533b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:14,04/08/2023 10:18,04-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
48398048-f795-41b8-aa39-3e5ebc471e42,Inbound,Order Related,Invoice request,,,,04/08/2023 12:49,04/08/2023 13:00,04-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
ae200e6c-4b6f-4c58-a9e4-bf1ce0bf8c4e,Outcall,Order Related,Order status enquiry,Waste service ,,,04/08/2023 08:04,04/08/2023 08:06,04-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
39adde33-babc-40f1-ac8a-d9ed0ae8942b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:54,04/08/2023 15:43,04-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,1
66f7fd44-07a5-40b9-9c07-b0af430846cc,Outcall,Order Related,Customer Requested Modifications,,,,04/08/2023 15:12,04/08/2023 15:17,04-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
dc2b7302-f33d-4225-bc00-0f2f70eed368,Inbound,Returns,Reverse Pickup Enquiry,Niceee,,,04/08/2023 15:00,04/08/2023 15:41,04-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
1a35bf8d-03c8-4bc2-b70c-37d306b36713,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:49,04/08/2023 20:57,04-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
6b40b3f3-6e1b-40cf-bac0-694456f47fef,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:25,04/08/2023 22:26,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
2cd29931-e2ff-4cca-81d9-f36a92622ce0,Inbound,Cancellation,Not Needed,,,,04/08/2023 00:07,04/08/2023 00:08,04-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
19c1a432-5af9-4154-8bcd-1be74e70e989,Inbound,Order Related,Invoice request,,,,04/08/2023 16:58,04/08/2023 17:02,04-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
12f187e9-8886-4481-86d8-5ec849ed5919,Inbound,Returns,Fraudulent User,It was great Thanks,,,04/08/2023 20:26,04/08/2023 20:53,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
1a3e3795-51cd-4da4-a3b2-8e7b3dd096fe,Outcall,Returns,Reverse Pickup Enquiry,I am not happy for not resolved my issue . Again and again I am tired for give complaints but not resolved my issue.I am your valuable costomer but my issue not resolved. So I make decision for closed Shopzilla. I use other app for my all next  order,,,04/08/2023 17:22,04/08/2023 17:54,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
3ee5c526-ae82-4664-bc05-c91d9eabebea,Inbound,Returns,Return request,,,,04/08/2023 23:21,04/08/2023 23:25,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
e4ac2775-6e74-4e73-8143-bd8029396904,Outcall,Product Queries,Product Specific Information,Always happy shopping with Shopzilla i never purchase any other side always purchase from here whether big billion sale is on or not always happy with your support,,,04/08/2023 13:46,04/08/2023 14:43,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
ae3027f1-759c-478e-b551-053fa6fbc5f3,Inbound,Order Related,Installation/demo,Worst information ,,,04/08/2023 20:12,04/08/2023 20:17,04-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
3c5abde3-d352-4a60-8730-1f068e8e9c69,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 22:49,04/08/2023 09:26,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
deb91031-3216-4854-963a-2dd19e51aa68,Inbound,Returns,Return request,Nice  service,,,04/08/2023 10:05,04/08/2023 10:09,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
08289205-4128-4c18-86bc-4e87e67e3a23,Outcall,Returns,Wrong,Very very good,,,04/08/2023 13:42,04/08/2023 13:47,04-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
a8c63f42-2c90-4278-a22d-d86970fd62c4,Inbound,Order Related,Installation/demo,,,,04/08/2023 14:04,04/08/2023 14:05,04-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
25681279-0b08-4468-b7e2-4189c592d953,Inbound,Order Related,Installation/demo,Service provider not responding ,,,04/08/2023 14:08,04/08/2023 17:17,04-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
c6aae02d-11f2-4bf8-a28b-2f4e3ac02e0f,Inbound,Order Related,Installation/demo,Power bank ,,,04/08/2023 15:46,04/08/2023 16:26,04-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
261e1133-41fc-485d-b804-d354f270af69,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:16,04/08/2023 20:20,04-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
5c73b9c2-984d-4a6f-90a2-17391608b584,Outcall,Product Queries,Product Specific Information,Very good,,,03/08/2023 11:39,04/08/2023 11:33,04-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
239ae288-822e-4f8f-b468-10521d5b5514,Inbound,App/website,Issues with Shopzilla App,,,,04/08/2023 09:47,04/08/2023 09:47,04-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
adc6ac2f-9217-40de-a0e3-8d3251eb33fb,Outcall,Returns,Fraudulent User,,,,04/08/2023 13:24,04/08/2023 13:25,04-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
725757aa-9ffe-49fa-b9e2-d88fa68c321a,Outcall,Order Related,Order status enquiry,Best,,,05/08/2023 01:00,05/08/2023 01:02,05-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
c145e97c-7581-4ca8-ab1d-74ae5d1863d7,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:53,04/08/2023 22:40,04-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
388e6dc5-c8f8-4ab2-a57c-fff2bb210384,Inbound,Shopzilla Related,General Enquiry,"The execute herself didn't know anything. I asked her why my Shopzilla pay later is blocked. She gave me some IDFC bank customer care number and asked me to ask them. When i called, the options computer gave matched with nothing related to my matter. Such an uneducated executive.",,,04/08/2023 10:27,04/08/2023 12:56,04-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,1
610221a8-2025-4558-95c4-af748e047fd0,Inbound,Returns,Return request,,,,04/08/2023 14:51,04/08/2023 14:53,04-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
b406eada-3d66-46d4-bf6d-5612f253ff38,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:05,04/08/2023 08:10,04-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
76739572-ff5c-4510-b468-f8ce4fad2a21,Inbound,Returns,Service Centres Related,,,,04/08/2023 11:31,04/08/2023 11:32,04-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
daa24d05-ba4e-48c2-a4cf-da3f4fc15008,Inbound,Returns,Return request,Good work ,,,04/08/2023 17:52,04/08/2023 20:12,04-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
397952a2-1a88-4526-b84d-d57fb4773c07,Inbound,Refund Related,Refund Related Issues,Very polite ,,,04/08/2023 23:14,05/08/2023 00:59,05-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
cf9a3a17-ff0f-483c-91f5-83a79bbd124a,Inbound,Returns,Missing,,0d441c71-5bd7-4fe7-9130-6e3dfeccfe90,27/07/2023 21:45,04/08/2023 16:35,04/08/2023 16:43,04-Aug-23,SIKAR,Electronics,1499,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
b67b2d0e-e435-4d6b-aa16-8393ffa5f974,Inbound,Order Related,Order status enquiry,,,,03/08/2023 16:37,04/08/2023 11:04,04-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,4
bcd42bef-1f22-4937-9c93-592886ebe34d,Inbound,Order Related,Delayed,,,,04/08/2023 17:55,04/08/2023 17:57,04-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b9d3959b-6ffb-495c-9be8-25cb2008375c,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:54,04/08/2023 19:21,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
5d9c98a7-425c-4eed-ba1e-dd28b38e9bd5,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:13,04/08/2023 23:15,04-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
bfda3199-97b9-48db-82ee-0736dbfb4513,Outcall,Returns,Return request,,,,04/08/2023 10:16,04/08/2023 10:18,04-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
96086cd6-cff5-45e9-979c-f6dec504e438,Inbound,Returns,Return request,,,,04/08/2023 19:30,04/08/2023 19:34,04-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
2c90190d-d218-4b50-934a-33c748b6b87b,Inbound,Returns,Return request,Make sure product information and product sent is matching ,,,04/08/2023 18:16,04/08/2023 18:23,04-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
19e8d210-e06c-4915-95eb-99bd817e8de4,Inbound,Order Related,Installation/demo,Good support executive ,,,04/08/2023 18:43,04/08/2023 18:47,04-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
be97bc49-61d2-4e64-996c-fca1a738f7da,Email,Order Related,Order status enquiry,,ff8079a9-88eb-4495-8d04-8eb93e42ee27,19/07/2023 08:54,04/08/2023 09:04,04/08/2023 09:05,04-Aug-23,HALDIA,LifeStyle,799,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
09d6dd3c-5149-478a-9993-f62c18ba63a4,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 13:55,04/08/2023 07:26,04-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
5d5d6a04-930a-464f-9dbc-fdedbb35bffd,Outcall,Offers & Cashback,Instant discount,Good,,,04/08/2023 09:26,04/08/2023 09:29,04-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
34b64dbf-c717-4df6-88b3-d0b31081833f,Inbound,Order Related,Unable to track,,,,04/08/2023 10:54,04/08/2023 10:55,04-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,4
3648e29d-9b3d-4130-bc18-4a408c5c0429,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:15,04/08/2023 16:16,04-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
c431e3e0-2507-4477-99c0-d0f568f2ce7b,Inbound,Order Related,Customer Requested Modifications,Good,,,04/08/2023 23:09,04/08/2023 23:13,04-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
95efb0d5-8927-447a-8103-efb0da2048ae,Outcall,Order Related,Order status enquiry,,,,04/08/2023 06:56,04/08/2023 06:57,04-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,1
f9a5e68f-53ed-4150-8494-2f26e404c011,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:01,04/08/2023 12:05,04-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
69e1c891-b942-49ee-b877-b453b401dbcd,Inbound,Order Related,Seller Cancelled Order,Pathetic customer supportPathetic after services You people don't care about anything Harassment would be a better word for your services.,,,04/08/2023 12:15,04/08/2023 18:21,04-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
33c2be88-4865-4566-be29-3073f065dfb5,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:05,04/08/2023 14:07,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
c0006318-7da5-4b7b-83bf-2e812060820e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:28,04/08/2023 22:46,04-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
663f5752-757f-4a45-8e2e-6369b18e0d03,Outcall,Order Related,Delayed,NYC person to talk with me,,,04/08/2023 00:11,04/08/2023 00:12,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
77ce17df-0591-4604-b87b-e4bdaa259611,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 00:31,04/08/2023 00:33,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
f5d6dfa4-f69f-4d83-88b9-ffb400286bce,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 22:59,04/08/2023 23:01,04-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
cba2421a-0cf5-4360-a1ce-038b894fe626,Inbound,Returns,Service Centres Related,Nice call understand ,,,05/08/2023 00:39,05/08/2023 01:24,05-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
9fdbf2d3-019f-4c7b-afc9-323d1da0974a,Outcall,Returns,Reverse Pickup Enquiry,Very good ,,,04/08/2023 15:36,04/08/2023 16:16,04-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
3c0061dc-e321-41b0-a88d-fe0a4a415b29,Inbound,Returns,Return request,,,,03/08/2023 20:50,04/08/2023 11:50,04-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
5153f56c-9d49-405a-bbce-c6682ccdf7aa,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 00:02,04/08/2023 03:27,04-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
3081eb83-a473-4a28-8f0a-8676f76f886b,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 06:34,04/08/2023 06:45,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
eed428fe-47d3-4759-a7f0-55963471f4e5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:54,04/08/2023 22:55,04-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
bc332820-28d4-456b-9258-4134f6c1cdaa,Inbound,Order Related,Installation/demo,,,,04/08/2023 02:02,04/08/2023 02:06,04-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,3
1b74a8e6-bb74-4be5-94a3-dadc93923afe,Outcall,Returns,Missing,,,,04/08/2023 13:10,04/08/2023 13:20,04-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
c6627c0c-a64e-468e-84c4-11a0a2720d3f,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 16:45,04/08/2023 18:01,04-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
688f460f-b2ee-491a-b94d-f5f5ca72c0a3,Inbound,Order Related,Delayed,,5b3e3762-fd1e-433e-b8f5-a19dfa8c4795,05/07/2023 15:33,04/08/2023 11:09,04/08/2023 11:13,04-Aug-23,BHUBANESWAR,Mobile,29999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
3d73c8f5-66df-45aa-b679-1f6c90979a8c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:28,04/08/2023 13:31,04-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
81623d06-582b-4bf7-b5ed-86c49dece861,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:06,04/08/2023 22:09,04-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
957f2fbd-b053-4272-b344-374fb749d7fd,Inbound,Order Related,Seller Cancelled Order,,,,05/08/2023 00:16,05/08/2023 00:17,05-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
bce5bea1-246f-4773-9676-8ade5e8ebdc2,Outcall,Order Related,Priority delivery,,,,04/08/2023 07:58,04/08/2023 07:59,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
36567426-a460-4b8f-b149-4ef8d8d4c9af,Inbound,Order Related,Installation/demo,,,,04/08/2023 17:23,04/08/2023 17:48,04-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
3ed83b9b-4c2e-48a5-8355-16ec57911109,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:54,04/08/2023 12:04,04-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0f0ea6e3-cfdc-4eaf-b9fe-5d6783c356f5,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,04/08/2023 11:55,04/08/2023 19:58,04-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
2ea9f0b7-5887-42b7-b415-4a5a49591acb,Inbound,Returns,Service Centres Related,,,,04/08/2023 21:27,04/08/2023 21:36,04-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
7a1e1a5d-8bbd-4d0a-b9b1-f2986dad91a6,Inbound,Cancellation,Not Needed,super exicutive support ,,,04/08/2023 18:38,04/08/2023 18:50,04-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
eb9fc4f6-54f4-4b11-932c-6c4a11e238b1,Email,Returns,Wrong,U hv all quality to be beat employee ,,,04/08/2023 13:23,04/08/2023 13:31,04-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
7948ab10-4383-498e-b631-bbff1e1441ba,Inbound,Offers & Cashback,Affiliate Offers,,,,04/08/2023 10:16,04/08/2023 23:58,04-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
42382d16-358a-48cb-b07a-ca61be30125b,Inbound,Order Related,Installation/demo,,,,04/08/2023 11:09,04/08/2023 11:11,04-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,4
7507d4e3-8cdc-4c47-806f-10f3401300fd,Inbound,Returns,Fraudulent User,Thank you ??,,,04/08/2023 17:43,04/08/2023 17:51,04-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7992145b-4930-46ff-bb41-3779b7f44d08,Outcall,Returns,Fraudulent User,Be fast,,,04/08/2023 23:52,05/08/2023 00:03,05-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
4f00b619-9e32-4fdd-b80b-d9c49dd57ef1,Inbound,Feedback,UnProfessional Behaviour,,68d895a9-288a-477b-8a36-a27cd0956e20,04/07/2023 12:09,04/08/2023 09:05,04/08/2023 11:46,04-Aug-23,LAKHANPUR,Furniture,359,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
c0f1599c-06ca-40d4-87ce-953f4d106436,Inbound,Order Related,Order status enquiry,,,,04/08/2023 12:42,04/08/2023 12:50,04-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e802d375-f496-4997-84fa-5059bcb7bf4b,Outcall,Cancellation,Return cancellation,,,,04/08/2023 10:34,04/08/2023 10:49,04-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
352bd2ac-84bf-43bb-b85b-2fad59ca3826,Email,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:56,04/08/2023 18:09,04-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
6cb37fe3-ac47-4a87-8e99-d670ec88cb50,Inbound,Returns,Return request,,,,04/08/2023 18:08,04/08/2023 18:09,04-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
7f2f4f97-b7e7-458d-973a-e6db51de2d13,Inbound,Returns,Return request,,,,04/08/2023 20:04,04/08/2023 20:06,04-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
1c977b5d-dfa1-4ee1-a34d-0e7b38b2972c,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 17:48,04/08/2023 17:49,04-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
dbfb94c4-71aa-4458-bd4b-4589a63588c0,Inbound,Returns,Return request,,,,04/08/2023 20:55,04/08/2023 21:01,04-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
7ff884d2-ccf8-4dcb-bb83-ac0092638d29,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:54,04/08/2023 16:55,04-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
50e5cf2d-f7dd-4d4e-8e21-4434a1edac4d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:59,04/08/2023 22:27,04-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
cf0a52f7-a355-4fc4-92b9-9979a3edd598,Inbound,Returns,Return request,,6d02ec5d-93cc-4df8-937c-a4b084465d4d,24/07/2023 23:31,04/08/2023 23:33,05/08/2023 00:38,05-Aug-23,AGRA,Home Appliences,9079,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
b9fbe076-955b-44d9-88f1-39eee812cdcd,Outcall,Returns,Wrong,,,,04/08/2023 07:22,04/08/2023 07:24,04-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
ec01c342-777b-4331-8dc7-919d15744bdb,Outcall,Returns,Return request,,,,04/08/2023 12:36,04/08/2023 13:39,04-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
7fd276bf-894c-4f39-9fb9-21e38b533bfd,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 15:25,04/08/2023 15:34,04-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
53bc2f1c-c777-4495-b26e-d58df8705985,Outcall,Returns,Technician Visit,,,,04/08/2023 14:03,04/08/2023 14:44,04-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
6ace17f0-afc8-4508-89f1-09e02297b094,Inbound,Order Related,Delayed,,,,04/08/2023 16:40,04/08/2023 16:42,04-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
5eef354b-1f44-493d-9054-7addb3d56f5f,Inbound,Shopzilla Related,Shopzila Premium Related,Thanks for supporting.,,,04/08/2023 23:38,04/08/2023 23:57,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
77ded487-5ccb-4344-bafb-2ef60e032b4c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:26,04/08/2023 17:27,04-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
873681fa-a9de-44d9-b5b5-fb7445f766f7,Inbound,Feedback,UnProfessional Behaviour,Instead of having a chat bot answer our queries have a customer agent to talk to customers or al least have an option where the customer can contact customer representative. ,,,03/08/2023 14:49,04/08/2023 10:04,04-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,3
a6ac9417-b58c-4309-ac06-31919c0c59b5,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:01,04/08/2023 20:02,04-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
fd5aba75-1b02-4020-96a7-81784cf5d7e7,Inbound,Order Related,Delayed,,a83461c7-0330-4180-bc7b-259fe80db775,27/07/2023 14:16,04/08/2023 10:05,04/08/2023 10:33,04-Aug-23,KOTA,Books & General merchandise,544,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
d37c3dfc-2519-41e2-8d9f-d41164bf67cf,Inbound,Returns,Return request,Very bad delivery.... Very bad packaging,,,04/08/2023 19:31,04/08/2023 19:34,04-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,4
fba06bc3-a4d3-495b-923c-3321a650f61a,Outcall,Returns,Reverse Pickup Enquiry,Top girl nice voice ,,,04/08/2023 11:10,04/08/2023 11:11,04-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
ad902d39-8189-4f2a-8ad9-376e7d8d2b68,Inbound,Order Related,Installation/demo,U can't give service then why we buy your product ,,,04/08/2023 12:49,04/08/2023 13:02,04-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
211125d2-6c3c-47a8-afab-dca857c24739,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 20:39,04/08/2023 22:26,04-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
fa7eec47-559a-421e-9244-141556331049,Outcall,Cancellation,Not Needed,,,,04/08/2023 08:55,04/08/2023 08:58,04-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
dcf721e9-4168-49d5-ab41-737099f879a3,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:56,04/08/2023 17:12,04-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
8bfe92ef-4b9c-4f36-bb33-387c834eba3b,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 17:05,04/08/2023 17:06,04-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
6ced00c4-c584-4e05-bbce-348f1951be7c,Inbound,Returns,Missing,"Your senior executive is dumb, she didi not know how to handle the customer and how to resolve the issue... When i was asking for resolution she put my call on mute... This is Shopzilla service.... ",d55b2a98-bf75-4c37-a772-1b1bccc74205,15/07/2023 21:46,04/08/2023 20:29,04/08/2023 20:48,04-Aug-23,RANCHI,Electronics,999,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
2480f546-a097-43b1-9c2b-f9bb1e4043ed,Inbound,Returns,Service Centres Related,,,,04/08/2023 10:52,04/08/2023 10:54,04-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
c18bc431-e740-49ea-a851-1ee32b5f563d,Inbound,Order Related,Order status enquiry,"Sometimes your size chart is different than actual size, so please update that size chart as per brands",,,04/08/2023 12:40,04/08/2023 13:27,04-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,4
5f0220dd-e73d-4854-b77a-b0990704c524,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:46,04/08/2023 10:50,04-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
970954b3-c376-460e-99ed-95ff14de0057,Inbound,Returns,Return request,Kindly deliver the correct product.  I have been delivered the wrong product twice ,,,04/08/2023 12:45,04/08/2023 12:53,04-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b97bd414-1166-46d7-934c-740ba4942e48,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:29,04/08/2023 22:50,04-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
24d153b2-621c-44ad-98ed-fda93bb3d0e0,Outcall,Order Related,Delayed,,38424ac3-1a86-4bf8-a13e-3ba34e36cf56,18/07/2023 01:07,04/08/2023 17:25,04/08/2023 18:18,04-Aug-23,KRISHNAGAR,Furniture,5999,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,1
dce1332d-12eb-4fbb-8834-c5c1fcc60cfa,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 11:43,04/08/2023 11:47,04-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
e59b79db-4dfa-42f0-bd8c-8175c1991c06,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:29,04/08/2023 20:32,04-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
dcf27dc7-72d2-47dd-8693-79cdf34c9ede,Inbound,Payments related,Payment related Queries,Worst service.Not expected from Shopzilla.Others online platform are best than Shopzilla.As a regular customer very bad experience.,,,04/08/2023 23:10,04/08/2023 23:13,04-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,1
585a5d2b-5d4f-4a7b-9677-46f38ffa0bdd,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:47,04/08/2023 08:52,04-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
8f2eaad4-bdb1-4d65-ba88-0014a79fab3e,Inbound,Returns,Return request,,,,04/08/2023 18:59,04/08/2023 20:16,04-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
a997ef60-5910-45c2-a0cb-04eba042ee05,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:17,04/08/2023 19:18,04-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
74d691e8-6dce-4d20-966d-66962496a680,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:36,04/08/2023 21:03,04-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d8b21c9b-6bbd-4c07-a6a7-99d26d382123,Inbound,Refund Related,Refund Enquiry,,,,05/08/2023 00:15,05/08/2023 00:19,05-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
9d86dcba-0fe0-4137-9a17-623b837e9fb6,Inbound,Returns,Return request,Nice to talk with customer care ,,,04/08/2023 05:24,04/08/2023 05:33,04-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
6ec0879a-44c5-4c2d-801e-84c041f6e49c,Inbound,Product Queries,Product Specific Information,Good sarvise,,,04/08/2023 09:20,04/08/2023 09:23,04-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c4e68032-bd18-42da-8fa4-507ea511ce93,Outcall,Cancellation,Not Needed,Please provide your toll free number so esliye call the customer ,,,04/08/2023 13:42,04/08/2023 13:49,04-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
03451999-5f40-4ac6-b9e3-95a8a0288d07,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:36,04/08/2023 08:37,04-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
483ec5d7-5a5f-4836-9d39-da6b6ed17953,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:47,04/08/2023 10:53,04-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
725636d6-3e7b-41ce-9dd1-ddd3448f188d,Outcall,Order Related,Order status enquiry,,,,04/08/2023 12:36,04/08/2023 12:37,04-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cb697041-5106-4286-b418-e9ec6adc9c17,Inbound,Order Related,Installation/demo,,,,04/08/2023 13:11,04/08/2023 13:25,04-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
f2dd4655-69d3-4ead-ab86-7aabe70cf206,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:27,04/08/2023 23:27,04-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,4
918f152a-289d-467e-9d96-56fb1da62ad3,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 21:44,04/08/2023 21:47,04-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
fefa11a8-f67e-4fe7-890c-97545548cd77,Inbound,Order Related,Installation/demo,,,,04/08/2023 22:33,04/08/2023 22:38,04-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
725411d4-fa19-4448-82a1-d0081e111a43,Outcall,Returns,Return request,,,,04/08/2023 15:15,04/08/2023 15:29,04-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
249fab7f-4da9-4d6d-ad53-8b7e202a861f,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 11:42,04/08/2023 11:44,04-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,2
a339c518-58c3-4c6e-925e-2d8fdb7e909b,Outcall,Returns,Return request,,,,04/08/2023 13:40,04/08/2023 13:45,04-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
252b060e-f2a1-44e6-9fcf-e48f1f5eb852,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:53,04/08/2023 22:25,04-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
17e060bb-49b6-4a0f-b255-146761b18bec,Inbound,Order Related,Delayed,,344e1eb1-fe66-4777-b3fc-3c93f85f3bb7,24/07/2023 20:25,01/08/2023 18:05,04/08/2023 11:52,04-Aug-23,PUNE,LifeStyle,440,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
b2e4db46-8caa-4c06-bf2d-21043bd21602,Outcall,Order Related,Customer Requested Modifications,Customer service is very helpful,,,04/08/2023 21:52,04/08/2023 21:53,04-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0973a7de-0327-49e3-b505-f8e9e277ab05,Inbound,Payments related,Payment related Queries,,,,04/08/2023 16:22,04/08/2023 19:36,04-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,4
214e9728-3e8d-4a0b-acbc-1f7e5c080c2b,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 18:06,04/08/2023 18:25,04-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
409418d0-fee6-4ee4-bec1-885a8d3f9d86,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:23,04/08/2023 19:23,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
7077317d-ec7a-4737-937d-a0b22bbca762,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:49,04/08/2023 21:51,04-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
e3216084-4e0c-4df1-9c0c-d63e839dd74e,Inbound,Product Queries,Product Specific Information,,,,05/08/2023 00:10,05/08/2023 00:47,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
0cc7eae4-ff77-4742-8794-20a27263ffa2,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is very cheap quality business start now I am very up said ,,,05/08/2023 00:26,05/08/2023 00:27,05-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
02d61733-8f82-4d27-a92d-760852559b2f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:24,04/08/2023 14:26,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
e310ae94-d7d1-4a71-a2bd-ebe39cc78388,Inbound,Returns,Fraudulent User,,,,04/08/2023 23:08,04/08/2023 23:10,04-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
1e3de24f-7bff-465c-87d1-75bd9adc6a0b,Inbound,Returns,Technician Visit,,,,05/08/2023 00:50,05/08/2023 00:51,05-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
0ad09c14-b544-47fd-ab38-fffbbdd5fb51,Inbound,Returns,Fraudulent User,"The customer executive was really good and sincere. A big Company like Shopzilla should give them space in top management, only then the customer's satisfaction can be effected. The executive was very good. ",,,04/08/2023 13:32,04/08/2023 14:06,04-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
9c300b8f-a51e-45a1-b4e3-761453cc80ec,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:33,04/08/2023 17:36,04-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
0a7c957f-6f77-4218-962b-fe28d835afcf,Inbound,Returns,Fraudulent User,,,,04/08/2023 10:51,04/08/2023 10:52,04-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
625fa0bb-417d-410d-85fd-79c54d2c50e6,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:46,04/08/2023 16:47,04-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5153b0e9-572c-47cf-9e2e-2eec9741cdcc,Email,Order Related,Installation/demo,Produced damage ,,,04/08/2023 18:02,04/08/2023 18:04,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
3267a660-7b5d-46fe-b767-fc9cf97ff484,Outcall,Order Related,Order status enquiry,My issue was not resolved even after interaction with customer care ,338be43e-b940-476f-be5e-4306f87f008a,17/07/2023 18:01,03/08/2023 18:41,04/08/2023 11:01,04-Aug-23,MAHABUB NAGAR,Electronics,1399,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
73592315-1ccc-4429-a17e-ffccb37a2a8d,Outcall,Order Related,Invoice request,,,,04/08/2023 11:44,04/08/2023 11:49,04-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
10f115b5-177c-413a-9576-1d90dd2e841e,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:37,04/08/2023 18:41,04-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
e30a1071-a7c5-4309-98b7-6efff2ed166a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:37,04/08/2023 21:38,04-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
adcf62aa-152f-48cb-bfe7-0a770d10c4b4,Inbound,Order Related,Delayed,Pathetic service. Very pathetic service ,c4f3d613-b328-4969-be2d-28ac7297ddf6,03/07/2023 00:13,04/08/2023 18:07,04/08/2023 18:15,04-Aug-23,ERNAKULAM,Home Appliences,42990,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
5bbf5320-8cc2-44a8-8e4c-fcb6a45cfd93,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:47,04/08/2023 08:48,04-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
c9502cd8-f94a-4755-8455-be9c4da85c63,Inbound,Order Related,Priority delivery,Nice speaking yaar,,,05/08/2023 00:18,05/08/2023 00:22,05-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
b9c4ba98-b4e0-4010-b167-c7b9029c4261,Inbound,Payments related,Billing Related,Good behavior,,,04/08/2023 23:25,04/08/2023 23:27,04-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
5c9fac7d-589c-49b5-9ac0-4de222652b45,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:50,04/08/2023 19:57,04-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
70dc6243-e7d1-42e5-bd48-29b2315bd093,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 08:16,04/08/2023 08:43,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d2f1b668-e8ba-45e2-98ff-aa546404065b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:32,04/08/2023 12:34,04-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
8dd9165d-8b2e-4a99-bb66-c4724075476a,Email,Returns,Wrong,No,,,04/08/2023 10:07,04/08/2023 10:08,04-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
16e4bcf5-cafa-4da9-8fa0-eff98427f2ff,Inbound,Order Related,Installation/demo,,,,03/08/2023 12:17,04/08/2023 09:19,04-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
a9728fba-17cd-4d7f-99eb-c3f79518b1c8,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 22:47,04/08/2023 15:32,04-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
6d74fcd1-a658-41c8-ade9-726b01455a2d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:12,04/08/2023 16:14,04-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
331ae883-5327-435b-81c7-2608fb4d559a,Inbound,Refund Related,Refund Related Issues,"No problem, All the experience was quit good",,,04/08/2023 23:59,05/08/2023 00:01,05-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
4fdd06b5-108f-4ab4-8a0d-ef27c645ddb4,Inbound,Order Related,Installation/demo,My charger its not working pzl return ,,,04/08/2023 15:11,04/08/2023 15:14,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
8926d320-2274-49a9-962d-67786521202c,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 23:01,04/08/2023 23:01,04-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
a16e7527-80e6-4bcc-b49d-de1e050fd534,Inbound,Returns,Fraudulent User,Good consult agent,,,04/08/2023 10:27,04/08/2023 11:00,04-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
541355ba-4ed8-41ac-966c-f0b2a5fed75c,Inbound,Order Related,Delayed,,,,04/08/2023 07:13,04/08/2023 07:16,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
5a441721-de69-4ba9-88af-3c45f15f089c,Inbound,Order Related,Installation/demo,Good or thanks ,,,04/08/2023 11:39,04/08/2023 11:45,04-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
b0dc5dcf-b34d-4051-b00a-738c625a7547,Inbound,Others,Call disconnected,,,,04/08/2023 17:44,04/08/2023 17:55,04-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
4d0d594c-832b-4bef-ad1c-00f3b29780fa,Inbound,Returns,Reverse Pickup Enquiry,,,,05/08/2023 00:20,05/08/2023 00:22,05-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
09e8059c-08a2-4234-be54-9e174aeb1bb3,Inbound,Cancellation,Not Needed,,,,03/08/2023 19:51,04/08/2023 16:24,04-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,1
23f3feda-6a27-4ed6-aba4-3dfe6aee1588,Inbound,Order Related,Seller Cancelled Order,Give a chance to customer to choose his Delivery courier .because some place courier office service not good..and it's all effected to ,,,03/08/2023 22:21,04/08/2023 06:28,04-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
55d243f1-22af-43d0-acff-6e528837c981,Outcall,Returns,Wrong,I'm so happy,,,04/08/2023 06:50,04/08/2023 06:59,04-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
3fb4b64d-a313-4b8d-a48e-74008491effb,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:51,04/08/2023 18:53,04-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
5d097776-8f17-4b78-b0a8-c541c91101b6,Inbound,Feedback,UnProfessional Behaviour,,11f06bf9-b135-44b4-85f5-2f79e440204b,20/07/2023 21:51,04/08/2023 17:17,04/08/2023 17:17,04-Aug-23,MUMBAI,Home,195,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,3
05a9d8b5-08b3-4310-b306-32d6dead389e,Inbound,Refund Related,Refund Related Issues,Thank ,,,04/08/2023 06:22,04/08/2023 06:49,04-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
a3249f2b-fff0-4e68-8a57-02a4e320c42b,Outcall,Product Queries,Product Specific Information,Inspect your Sellers regularly and display their rating on website like earlier u guys used to do . This helped us taking informed decision ,,,04/08/2023 08:36,04/08/2023 10:37,04-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
31d574fa-c074-446f-89b8-e777eddb0ff9,Inbound,Order Related,Order status enquiry,,,,04/08/2023 11:42,04/08/2023 11:51,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
8e2fa2f3-880d-412f-b443-f1591f7763f3,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 14:06,04/08/2023 14:15,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
f87854db-0281-4dce-935b-d700f35d1ad4,Inbound,Returns,Reverse Pickup Enquiry,"Wrong product receive complete different product different colour brand design ???? please help me accept my issue and solve my problem I am too much frustrated?? Very bad service   ?????????????? I hate sailor too much disgusting person ?? my issue is not accept ,,,????salesman is very bad person ??????????????????????????They show something else and sell something else. ??????????????My money is not being returned. ??I lost 5,399rs???? please help me  ",,,04/08/2023 16:44,04/08/2023 16:53,04-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7dc8094b-c41c-4b22-bcd3-fd509429fe0a,Inbound,Returns,Fraudulent User,Super madam ,,,04/08/2023 07:46,04/08/2023 07:50,04-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
0dc6378f-c9a8-4957-a360-d369a3cf3576,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 13:53,04/08/2023 14:12,04-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
c3b77bda-2b8b-4d9c-b167-358be283dd88,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 06:49,04/08/2023 07:09,04-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
a3d6d33c-1c0e-44e4-b51c-290041aa0a10,Inbound,Order Related,Installation/demo,,,,04/08/2023 19:11,04/08/2023 19:17,04-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
431db720-69dd-437e-8942-5b2d6dd20796,Outcall,Order Related,Installation/demo,,,,04/08/2023 10:54,04/08/2023 10:55,04-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,3
53aa2dc8-b489-4997-a440-58e14716faa0,Inbound,Order Related,Installation/demo,Good,,,04/08/2023 18:16,04/08/2023 18:21,04-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
2f7ca241-db1b-4f27-bdf6-24f24fb66f2d,Inbound,Returns,Return request,,,,04/08/2023 09:31,04/08/2023 14:43,04-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
4562b727-f5ff-45db-9cd9-14c56411fa6f,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,,,04/08/2023 11:55,04/08/2023 11:58,04-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
1debdc39-ec41-4ded-b165-cfe1491cb57a,Inbound,Order Related,Unable to track,,,,04/08/2023 08:58,04/08/2023 15:13,04-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
3e5c09ed-3a68-4d86-86c2-addffa58e0cc,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:48,04/08/2023 19:51,04-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
33790dea-a4bc-48b0-9d5c-341602359bef,Inbound,Order Related,Delayed,,,,04/08/2023 10:27,04/08/2023 10:33,04-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
b70b2c48-5855-4e92-8865-bbff4982e192,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 20:32,04/08/2023 20:32,04-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
b29e0626-1dd9-4a3c-b424-d6157bae25b5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:59,04/08/2023 12:26,04-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
39237d79-e1a9-4fa7-a9c2-13b5800c7c4a,Inbound,Order Related,Priority delivery,Thank you ,,,04/08/2023 16:45,04/08/2023 16:51,04-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
e3c9a8ce-955e-423b-9220-c2fc3c909bd8,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:43,04/08/2023 22:31,04-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
d4a131c4-6fe7-43ac-9e02-0dc64a10df4c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 08:07,04/08/2023 08:45,04-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,4
225ff7cd-0906-46c9-b259-046e01700f3c,Inbound,Shopzilla Related,Shopzila Premium Related,Pathetic customer care ,,,04/08/2023 17:11,04/08/2023 21:56,04-Aug-23,,,,0,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
d0089b64-f29e-4fc8-9b2a-971d46d36db3,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 19:59,04/08/2023 21:41,04-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
097e3bba-b21b-4a11-8e07-79b208d6e584,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:58,04/08/2023 21:02,04-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
0ad57c8c-fa41-45c3-9655-4065ad28e9be,Inbound,Returns,Fraudulent User,Good,,,04/08/2023 22:11,04/08/2023 22:13,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5a061795-4b47-4a2f-926a-6e23bb33a947,Inbound,Returns,Return request,,,,04/08/2023 09:40,04/08/2023 09:41,04-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
8a7321ba-baa6-493c-a700-6e7acf86deb6,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:19,04/08/2023 16:14,04-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
2e06ab2d-734b-4972-b0eb-1be119760d19,Inbound,Shopzilla Related,General Enquiry,Good ,,,04/08/2023 00:05,04/08/2023 00:08,04-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
b5731dcb-d56c-4681-afc0-6bb0e246dc4e,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:42,04/08/2023 11:43,04-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
104546a0-d80b-40ed-91bd-6ff6fe882376,Inbound,Returns,Service Centres Related,,,,04/08/2023 18:46,04/08/2023 18:49,04-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
122468a6-24b9-468c-a62a-83824b645f07,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:44,04/08/2023 20:00,04-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
b85d4457-c953-426d-9903-1fcb7ab0a2d4,Inbound,Returns,Technician Visit,Good interaction ,,,04/08/2023 13:06,04/08/2023 14:59,04-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
9c06086d-8e4e-48f2-8222-44378138bdbb,Inbound,Offers & Cashback,Affiliate Offers,,,,04/08/2023 17:00,04/08/2023 17:01,04-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,4
6d2c35c3-f5e8-46cd-a216-38f0e51e03d4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:25,04/08/2023 17:39,04-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
df8bce33-6435-4517-99e9-bf2fca759d35,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:43,04/08/2023 17:46,04-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
6ab2f8d6-7b40-4b4d-b559-cd8261da656c,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:34,04/08/2023 18:41,04-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2eee01a3-70f6-41b1-b22f-5efc22cdf5e6,Inbound,Returns,Fraudulent User,,,,04/08/2023 19:43,04/08/2023 20:55,04-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
02cb02b3-a10f-498f-b791-8059278c08e0,Inbound,Order Related,Order status enquiry,,,,04/08/2023 10:48,04/08/2023 21:06,04-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
25429952-9e8f-4743-a2e8-207e7a9e82bd,Inbound,Returns,Fraudulent User,Ok,,,04/08/2023 10:03,04/08/2023 10:05,04-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
aea92802-38f8-4a69-ac85-736ac72e4ce1,Inbound,Returns,Wrong,Nice to meet you,8addf35a-c09f-4b14-8f45-6b1877df7f9d,28/07/2023 16:58,04/08/2023 10:05,04/08/2023 10:07,04-Aug-23,HAZIPUR,Electronics,1299,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6b79cb75-9492-4250-854e-36d8491c91f6,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:01,04/08/2023 21:04,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
3e90b827-c552-46c5-8a85-5bb17ae86f52,Inbound,Order Related,Installation/demo,,,,03/08/2023 23:12,04/08/2023 09:49,04-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
ae157067-550c-4b8a-b1c0-020bce527606,Outcall,Order Related,Order status enquiry,,,,04/08/2023 15:09,04/08/2023 15:15,04-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
94b82317-15ae-4a5f-a7ba-2703efa3efff,Outcall,Returns,Reverse Pickup Enquiry,Product is damge Return the product ,,,04/08/2023 12:40,04/08/2023 14:46,04-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,1
adf6095c-0974-4ad4-969a-4500e299c4f7,Inbound,Order Related,Order status enquiry,,,,04/08/2023 22:25,04/08/2023 22:28,04-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
d1c89620-2a08-4fd9-a875-1d484fc16781,Inbound,Returns,Fraudulent User,,,,04/08/2023 12:15,04/08/2023 12:16,04-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
0a6f4cae-4953-406b-b7b8-e88d8d93d6cb,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:10,04/08/2023 19:14,04-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
457d6e72-0b41-453c-8416-805cfc6964e6,Outcall,Returns,Return request,,,,04/08/2023 15:38,04/08/2023 15:40,04-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
a6151c21-7968-462a-81f9-a8e666b4d7a2,Email,Offers & Cashback,Other Cashback,,,,04/08/2023 17:08,04/08/2023 17:09,04-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
2c0968f7-4128-425e-8913-f58c1770e8c8,Inbound,Returns,Return request,,,,04/08/2023 17:54,04/08/2023 19:29,04-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
93475318-5bb5-4c5d-9224-361d09398c89,Inbound,Returns,Missing,Good ,6f2cbe08-03fc-4b4e-aee5-2c4d35fccf62,25/07/2023 06:48,04/08/2023 07:24,04/08/2023 07:24,04-Aug-23,ROHTAK,Electronics,1499,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
5e0380eb-3b5e-4bb0-bc9e-947c42ef09bf,Inbound,Order Related,Order status enquiry,,,,04/08/2023 08:04,04/08/2023 08:15,04-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
9543be5f-12ca-4998-a7c7-e3790384f79c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:40,04/08/2023 20:41,04-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,1
38671de6-fbba-4499-8e5f-ac708b23adab,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 00:41,04/08/2023 01:01,04-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,2
86cff7e7-29c4-442b-967b-d07cfb7d9726,Outcall,Order Related,Installation/demo,,,,04/08/2023 07:32,04/08/2023 07:47,04-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
1dcd53b8-2f30-44c0-a1b4-d34ca2dd2abe,Inbound,Order Related,Installation/demo,"Make installation process(bookings, support) much more easier.",,,04/08/2023 08:42,04/08/2023 08:46,04-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,2
8d17fdc3-fccc-469e-9a1c-f2405dd6bd78,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:03,04/08/2023 13:04,04-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
1a42f859-000f-4026-9393-5648bdba680a,Inbound,Order Related,Order status enquiry,,,,04/08/2023 18:13,04/08/2023 18:15,04-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,4
8fe373ce-1672-440d-9a85-863629011b25,Inbound,Returns,Service Centres Related,Make sure that your other executive get educated like him bcoz most of them are not educated of ur system ,,,04/08/2023 23:15,04/08/2023 23:17,04-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
411331d8-c27d-4bb7-bfaa-56d33c2eb830,Inbound,Feedback,UnProfessional Behaviour,,e5c0122a-cc19-4fb2-8a6a-a1fa2c1b6074,27/07/2023 11:29,04/08/2023 16:01,04/08/2023 17:01,04-Aug-23,HIMATNAGAR,Electronics,799,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
b639d244-2f25-479f-9741-5fc693ec2131,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 16:42,04/08/2023 16:59,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
1d95a8ca-1b32-4b7c-8f43-d27a46cd7931,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 18:55,04/08/2023 18:56,04-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
8770a4c1-f546-43bc-83b0-cf19d0887feb,Inbound,Returns,Service Centres Related,,,,04/08/2023 16:23,04/08/2023 17:49,04-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
1f8ff819-4419-416e-acf3-ea3b12a6d321,Outcall,Returns,Return request,Nice person,,,04/08/2023 15:57,04/08/2023 16:18,04-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
88a16b6a-4bf2-4141-b0ce-0218e9cd2836,Inbound,Returns,Return request,,,,04/08/2023 09:52,04/08/2023 13:44,04-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
7e4b28d4-c449-4248-b2b0-5883d39866c3,Outcall,Returns,Return request,,,,04/08/2023 10:32,04/08/2023 10:47,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
e3580039-5d52-47b7-b226-d1ce74db506b,Outcall,Order Related,Order status enquiry,,,,04/08/2023 12:01,04/08/2023 12:42,04-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
c01a7d5b-8c4f-43d9-8dd7-2177e232b90b,Inbound,Cancellation,Not Needed,,,,04/08/2023 23:21,04/08/2023 23:38,04-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
1d8246ce-cec8-4b00-b8c7-51e547a44d69,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:56,04/08/2023 20:02,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
16e952df-2645-4b9e-8043-2f59051913be,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 23:54,04/08/2023 23:56,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
51da0379-2cc9-4359-9554-551ce93dfc70,Inbound,Returns,Missing,Customer support employee is very good behavior.,,,04/08/2023 12:21,04/08/2023 12:27,04-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
958f1b67-1697-4ea7-947e-9d3c855d6f15,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 14:47,04/08/2023 14:49,04-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
11912cd3-6228-4106-babb-45c365364f61,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:33,04/08/2023 17:45,04-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7dcf36f6-83f2-49e4-a5ce-f26a520cbf60,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:38,04/08/2023 17:55,04-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
783a94aa-58df-4f68-a6fa-c608f291cef0,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 17:52,04/08/2023 18:00,04-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
08651195-737e-45bf-9637-4479131df32a,Outcall,Returns,Fraudulent User,,,,04/08/2023 20:25,04/08/2023 20:26,04-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
11e412bf-c4ba-480a-86f9-db80471a4989,Inbound,Order Related,Order status enquiry,,,,04/08/2023 16:35,04/08/2023 16:45,04-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
097962b2-22a6-4b59-b24f-ad3153faa9a6,Inbound,Order Related,Delayed,,,,04/08/2023 19:16,04/08/2023 19:20,04-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
8c1db36d-c115-4c38-8347-feb43201f294,Inbound,Returns,Return request,Very very nice,,,03/08/2023 19:43,04/08/2023 06:11,04-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
1b6e32c8-fbff-42d2-b84c-2fa612070677,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:06,04/08/2023 09:08,04-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
dfeb8fa0-6ec5-4f38-bd5a-3e7de61442f4,Inbound,Returns,Wrong,I'm so happy with costumes care thankyou Shopzilla ,,,04/08/2023 18:08,04/08/2023 18:14,04-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
0f992450-e913-4a17-ae8e-2df70c48577b,Inbound,Returns,Fraudulent User,,,,04/08/2023 02:04,04/08/2023 11:27,04-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
db0c0f80-fac2-46e5-be20-88970dd803de,Outcall,Order Related,Installation/demo,,,,04/08/2023 11:29,04/08/2023 11:37,04-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
db5322ee-556a-4643-94e0-b956c1685fde,Outcall,Returns,Reverse Pickup Enquiry,Good,27fa8ce7-daeb-4002-8092-27c2b743ca3e,25/07/2023 11:22,04/08/2023 09:39,04/08/2023 09:43,04-Aug-23,INDORE,Home,499,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
969c82c4-97aa-47bc-91b7-21072ff70277,Inbound,Payments related,Online Payment Issues,,,,04/08/2023 12:44,04/08/2023 12:48,04-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
721b7b60-39cd-4544-9527-4f476d1211f6,Outcall,Order Related,Order status enquiry,My issue with   offer on my recent orders ?100/- applied paying through Paytm wallet is yet to be received to my wallet.Hopefully am waiting for resolution of my issue asap,,,04/08/2023 13:36,04/08/2023 13:38,04-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
8614e3a2-acc6-4207-87e1-531a6f64b26a,Inbound,Returns,Reverse Pickup Enquiry,I ordered white colour mug and received black mug and it闁剧粯娲濋崝鍛存嚇閻 10days delayed as expected date,,,04/08/2023 22:48,04/08/2023 22:52,04-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
f87c2dd8-1733-4852-aa49-2fd00fc5013b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:10,04/08/2023 10:12,04-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
70c5ba8b-6012-4fe1-9b29-ae342c8936c5,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 14:19,04/08/2023 12:49,04-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,2
c702973f-a792-4f02-8495-61986c853b9e,Inbound,Returns,Service Centres Related,,,,04/08/2023 18:06,04/08/2023 20:21,04-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,3
9124d098-5149-4d90-b5b0-26529692da7e,Inbound,Returns,Reverse Pickup Enquiry,Good communication ,,,04/08/2023 16:34,04/08/2023 16:35,04-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
064d0ccf-eaf3-4e73-b109-211f79df00e0,Inbound,Returns,Reverse Pickup Enquiry,??? ???? ?????? ?? ?????? ???? ?? ???? ?????? ??? ???? ???????,,,04/08/2023 16:56,04/08/2023 17:03,04-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
867d3552-dc35-4cca-9a14-5ba5009a5c86,Inbound,Returns,Return request,,,,04/08/2023 20:12,04/08/2023 20:18,04-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,1
2cc7df1e-9ad3-413b-a1fb-6366435a77df,Outcall,Order Related,Order status enquiry,,,,04/08/2023 12:24,04/08/2023 12:26,04-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
e81ae056-a4ab-4a64-9c40-22d1b5aa8a0c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:55,04/08/2023 13:01,04-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
d57983af-7ebf-4926-b0e1-49d27a2ba462,Outcall,Order Related,General Enquiry,,,,04/08/2023 14:24,04/08/2023 14:34,04-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,3
fd9398a3-5b4d-4655-83f3-434201bab8e3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:55,04/08/2023 21:58,04-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
327a8fcb-e050-446d-8fcb-7abb62762ea2,Inbound,Order Related,Delayed,Executive was too humble and professional.,,,04/08/2023 19:27,04/08/2023 19:29,04-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
05a6f382-2b12-4123-bf7c-45a0d3fc3f79,Inbound,Returns,Service Centres Related,??? ?????? ??? ???? 2 ????? ?? ????? ?????? ?? ??? ??,d2176e75-313d-4c3a-a5b7-cd8103318c13,14/04/2023 13:41,04/08/2023 20:03,04/08/2023 20:07,04-Aug-23,DAMOH,Home Appliences,2449,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,1
9b7e54e3-8d17-4e32-8041-6d57e60e645b,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 12:43,04/08/2023 14:37,04-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
27231316-483b-4c72-a505-ddbb2f1d4121,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 21:56,04/08/2023 22:35,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
d44f3c98-5756-4b50-8783-02625d6a2b5d,Inbound,Order Related,Delayed,,,,04/08/2023 09:15,04/08/2023 09:18,04-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
de2f2f73-65cc-4184-8385-caaa51ca94f5,Inbound,Returns,Reverse Pickup Enquiry,,396f2155-5acb-49bb-80d8-0425dd485ddb,10/07/2023 16:03,01/08/2023 12:17,04/08/2023 17:19,04-Aug-23,MANGALDOI,Electronics,1699,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
c81f02ab-9901-48dd-93d8-05e18a0b2b72,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 17:13,04/08/2023 17:15,04-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
81b60f89-4f2a-4c23-ae1b-0ec9adcd0596,Inbound,Refund Related,Refund Enquiry,Thankyou costomer sport,,,04/08/2023 22:23,04/08/2023 22:24,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
60558f5c-f786-48fd-ac8a-c03764e28105,Email,Returns,Fraudulent User,Thanks for your support ,019166e0-32a0-428f-ab70-fa27252ea0f1,16/07/2023 11:38,02/08/2023 11:24,04/08/2023 12:02,04-Aug-23,NEW DELHI,Electronics,1599,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
5a290856-7ec9-41ea-9c50-276c7fa25826,Inbound,Returns,Return request,,,,04/08/2023 13:33,04/08/2023 13:36,04-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
4813016a-f1fd-493d-92a9-3e6f0740e946,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 16:47,04/08/2023 16:49,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
962eb0bc-a1ac-4ca9-8211-5904e1518e16,Inbound,Order Related,Order status enquiry,,5e5f650c-c48a-4ebe-ba1e-ffdacecfaf2a,26/07/2023 12:29,04/08/2023 12:10,04/08/2023 12:13,04-Aug-23,BEED,Affiliates,399,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
0ba21ae0-43a8-4ec9-bb6d-85325819e152,Inbound,Returns,Reverse Pickup Enquiry,,f6d656c4-7b8a-4fbb-8ad3-ac1c46d1637f,27/07/2023 14:25,04/08/2023 13:55,04/08/2023 13:59,04-Aug-23,NEW DELHI,Electronics,899,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,3
dc59806d-c8b4-42b9-9724-b711d0fef354,Outcall,Order Related,Installation/demo,False promises made by Shopzilla for installation related.. 1st aug 23 my VU-GLO LED tv was delivered and notification were Updated as installation will be done on 03r aug 2023.. But its 4th aug 2023 as of now no updates,,,03/08/2023 14:40,04/08/2023 11:58,04-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,1
5e826920-c14e-45ec-a248-162689bebe7a,Inbound,Cancellation,Return cancellation,,,,04/08/2023 08:53,04/08/2023 08:57,04-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
715f52e8-327d-4a35-b1b6-7299847fbf8e,Inbound,Returns,Return request,,,,04/08/2023 11:41,04/08/2023 11:46,04-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
a81dc0af-d8a7-4bd9-b4b5-af5fe07eaf36,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 22:02,04/08/2023 22:05,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
61176cf4-3623-4100-86d9-d0cff98e1352,Inbound,Shopzilla Related,General Enquiry,Very good work ,,,01/08/2023 11:40,04/08/2023 10:43,04-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
d5ac983d-1c25-410b-8b9b-3cea13507762,Inbound,Payments related,Online Payment Issues,,,,04/08/2023 16:27,04/08/2023 16:33,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
87a6e6ec-43e9-4d15-9f83-99268792f3a8,Outcall,Returns,Reverse Pickup Enquiry,Very good ,,,04/08/2023 19:57,04/08/2023 19:59,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
291bd150-f888-4f58-b735-aa86cece82d3,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 23:12,04/08/2023 23:42,04-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
7eda3c2b-cc89-44e2-96dd-8ef7edff1242,Inbound,Returns,Return request,,,,03/08/2023 18:49,04/08/2023 08:06,04-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
e445908d-b38c-4854-972a-e2a879bc5db0,Email,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:00,04/08/2023 18:02,04-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
15b51c7d-7d15-4afc-a284-93230a2f556d,Inbound,Returns,Fraudulent User,Good behaviour ,,,03/08/2023 18:37,04/08/2023 11:26,04-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
f34eb0e1-f10d-4a29-9d09-727d5fa9b967,Inbound,Returns,Missing,Very good ,,,04/08/2023 11:27,04/08/2023 11:29,04-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
959f5e61-acca-4bdd-a344-ef1a7250c2df,Outcall,Refund Related,Refund Related Issues,Thank you so much ,,,04/08/2023 15:56,04/08/2023 16:02,04-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
1da9e922-19bd-4c99-a44c-88ef87000614,Inbound,Returns,Return request,,,,04/08/2023 12:19,04/08/2023 12:22,04-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
55e4f598-adf7-45e8-942b-0233953ddbdb,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 20:00,04/08/2023 20:03,04-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
c7be4b81-33a4-4eb7-9df0-aa6c3a10dc01,Inbound,Order Related,Delayed,,,,04/08/2023 08:34,04/08/2023 09:36,04-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
ecaa0c1b-fc65-4d6a-8f08-58ad294c408e,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:53,04/08/2023 18:53,04-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
643ca6e0-0e61-4ec0-9046-5c789c98121c,Inbound,Offers & Cashback,Other Cashback,Nice cordinator ,,,04/08/2023 20:43,04/08/2023 20:46,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
a05749d0-cd3a-4476-928c-bebca86c3bda,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:43,04/08/2023 23:44,04-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
e1b16a2c-0957-45c3-be8d-b66b274788fc,Inbound,Returns,Reverse Pickup Enquiry,,436d8317-cfff-481c-8dcc-1502d136b526,24/07/2023 13:08,04/08/2023 12:09,04/08/2023 12:19,04-Aug-23,HYDERABAD,LifeStyle,559,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
4bc9618e-ec08-4f4a-b5da-121506d6ff8a,Inbound,Returns,Service Centres Related,,,,04/08/2023 12:37,04/08/2023 12:39,04-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
030e3d9f-acce-4c47-ac84-5e4ba047774e,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:28,05/08/2023 02:38,05-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
44350200-a33c-4bef-994b-81f2a535abfe,Inbound,Order Related,Order status enquiry,,,,04/08/2023 16:41,04/08/2023 16:47,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
c72ccb57-12c2-4151-ab47-3c391d631efd,Inbound,Refund Related,Refund Related Issues,Please ensure that any type of electronic products warranty related services provided at home by related  companies or insurer (like jeeves)Please don't bother the customer to go to the service center...Because when we do shopping online so that we do not have to face the hassles of the market and you want to send us back the same.This is not a good thing...Everything else is fine...????,,,04/08/2023 18:36,04/08/2023 18:37,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
c6b90a10-d175-4fbe-9f67-5423d76f1bfd,Inbound,Returns,Fraudulent User,I like her confidence ,,,04/08/2023 08:35,04/08/2023 08:39,04-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
6500ff58-a660-4e8f-a367-523079e1b0a4,Outcall,Order Related,Invoice request,Thank you ,,,04/08/2023 14:10,04/08/2023 14:16,04-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
63229c9b-6858-4261-a7e7-769dde7a6702,Inbound,Returns,Return request,Very professional and well behaved customer service. Happy with the resolution provided to me. Thanx ,,,04/08/2023 16:20,04/08/2023 16:22,04-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
6d93c169-e39a-4286-9684-1da96bc620aa,Inbound,Order Related,Installation/demo,Very worst service of Shopzilla smartbuy support,,,04/08/2023 22:37,04/08/2023 23:14,04-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,4
46afc778-6cf4-48e1-bdc5-d1c4cd942e8d,Inbound,Order Related,Unable to track,,,,04/08/2023 19:12,04/08/2023 19:23,04-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
12292a3c-62b8-43b8-9b34-3378d641f71a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:52,04/08/2023 20:56,04-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
8abd95ab-e702-405c-bf57-4bce441eef21,Inbound,Order Related,Order status enquiry,Bad response from Shopzilla,,,04/08/2023 10:48,04/08/2023 11:11,04-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,1
a2a79225-60f4-442d-b5f0-4f25364c4636,Inbound,Product Queries,Product Specific Information,I think   should give atleast 12 hours to choose color combination of the mobile after order sometimes costumer realize after order but he cant change the color.Although i love to do shopping on  .   always fulfills  aspects of costumer with new products and new offers.,,,04/08/2023 18:21,04/08/2023 20:54,04-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,1
0b57bbcb-78a0-4b08-ba8e-643b344a629d,Inbound,Returns,Wrong,,,,03/08/2023 10:34,04/08/2023 00:20,04-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,1
5c5b1fc7-77af-49e7-9e0e-84b55f9efa79,Inbound,Order Related,Installation/demo,,,,04/08/2023 16:03,04/08/2023 17:46,04-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
018d2d7f-5845-4abe-bb2c-7c97c74c9b43,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 21:21,04/08/2023 11:40,04-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
09782053-7e69-4c9d-aa8a-45945f4b3295,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla customer care is all goods ??But please i have a broken product please refund me ,,,04/08/2023 10:24,04/08/2023 10:26,04-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
74106046-7a22-4bc9-9f7e-7983d8680632,Inbound,Order Related,Customer Requested Modifications,I hat you delever agent ,,,04/08/2023 20:03,04/08/2023 20:06,04-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
bb076fba-405f-4c50-8bc6-23f75cae2ec1,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 17:02,04/08/2023 17:05,04-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
84011f08-8e5b-4212-b63e-4ed02e027d23,Outcall,Returns,Return request,,,,04/08/2023 14:41,04/08/2023 14:45,04-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
5de6939f-ea3f-4abe-b37e-bc9048fa3959,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:57,04/08/2023 21:03,04-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
1cda91dd-d902-46a8-a4ed-1a66eb4a3110,Outcall,Order Related,Invoice request,Best,,,04/08/2023 22:36,04/08/2023 22:38,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
4315143d-c497-4106-af5f-4d97ec3a368e,Inbound,Cancellation,Not Needed,,a89039dd-e232-42a1-9343-8d2464d13ab9,24/07/2023 14:52,04/08/2023 21:20,04/08/2023 21:46,04-Aug-23,HOJAI,Electronics,239,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
2c2a2741-36ee-4c90-a7d6-fdda94f1f3d4,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:30,04/08/2023 18:31,04-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d4fe24e6-ff54-4759-afe4-ea029305a489,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:50,04/08/2023 13:54,04-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
3b973553-d1ba-43eb-a0f6-68e92b4e35cb,Inbound,Order Related,Invoice request,,,,04/08/2023 19:48,04/08/2023 19:56,04-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6b47add3-b53f-42be-89a9-0dda794a5058,Outcall,Order Related,Order status enquiry,,,,04/08/2023 20:24,04/08/2023 20:46,04-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
a148d14c-cd6a-4d00-aceb-bbd35d1d40cb,Inbound,Returns,Exchange / Replacement,Please resolve my issue ASAP. I am totally frustrated by no help provided to me.,,,04/08/2023 22:08,04/08/2023 22:22,04-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,1
1cf975f7-bd7e-43b9-89c6-39c775ba65cc,Inbound,Returns,Fraudulent User,Very good conversation with agent... thank you ,,,04/08/2023 01:14,04/08/2023 01:19,04-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
aa37c4d4-57de-41fb-949f-6052a6e4c1be,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 16:26,04/08/2023 16:30,04-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
acf5910c-b394-48a1-8beb-ca9b2999eb00,Inbound,Order Related,Seller Cancelled Order,Thanks for your support and love ,,,04/08/2023 07:16,04/08/2023 13:32,04-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
687c4c33-6310-4c4a-8e9d-8f4446b8a4d2,Inbound,Returns,Fraudulent User,,,,04/08/2023 12:10,04/08/2023 14:57,04-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,1
11ae53d4-6e4e-432b-b527-2ef22c540321,Outcall,Order Related,Delayed,,,,04/08/2023 20:59,04/08/2023 20:59,04-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
f15bc10c-e443-49a6-a37d-6d1d2024ca84,Inbound,Order Related,Installation/demo,,,,04/08/2023 21:32,04/08/2023 21:44,04-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
51cc3811-cb3d-4448-9ad9-bed1b48a187a,Inbound,Order Related,Invoice request,,,,04/08/2023 14:29,04/08/2023 14:45,04-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
24dd5ccd-2e6a-4550-8a33-4ffd7de1f317,Inbound,Order Related,Installation/demo,My watch problem ,,,04/08/2023 20:02,04/08/2023 20:11,04-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,1
cd39c8e8-42e9-4fbe-90ef-5174dea8fa9d,Inbound,Order Related,Seller Cancelled Order,Everything is okey,,,04/08/2023 20:45,04/08/2023 20:52,04-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
758fd468-b722-4498-8de9-8a43c7ee03e3,Inbound,Returns,Reverse Pickup Enquiry,Clearly write about the combo product one is physical and another one is soft copy.. ,,,05/08/2023 00:09,05/08/2023 00:14,05-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
3249ccbb-1c2f-4476-be14-b6e88234ee52,Inbound,Order Related,Order status enquiry,Delivery timing is so bad,,,04/08/2023 13:13,04/08/2023 13:17,04-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
74536812-adc6-4b0e-8b9d-b74332d72271,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 19:25,04/08/2023 19:28,04-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
d724d94d-68df-4ca0-b7cf-302e7300e7e8,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:23,04/08/2023 19:24,04-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
ae6946d3-53e8-44a6-9c19-833131b83ca2,Inbound,Order Related,Installation/demo,,,,04/08/2023 22:33,04/08/2023 22:39,04-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
2fcaa874-f431-416e-8200-1107b56fa5c2,Outcall,Order Related,Installation/demo,,,,03/08/2023 17:11,04/08/2023 11:11,04-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,1
e71d76ed-434e-4889-ba64-1518b36d5aed,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:14,04/08/2023 19:32,04-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
17caaaf6-7edc-48fb-af5f-201d4a31718d,Inbound,Returns,Return request,,,,04/08/2023 17:48,04/08/2023 17:59,04-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
163d8e85-7199-47e1-af4d-b80fc477fbf4,Outcall,Order Related,Seller Cancelled Order,Customer care are just sit on their chair and eat food and do nothing because they have zero knowledge about anything and their manager also same like them.,,,04/08/2023 10:49,04/08/2023 10:53,04-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
74b64816-a084-4beb-9420-5d3769f0d706,Inbound,Product Queries,Product Specific Information,I need my refund back in my original account ,,,04/08/2023 20:56,04/08/2023 21:06,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
f19d3431-6bbb-4d4d-ae7f-630b49773cd5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:51,04/08/2023 09:53,04-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
899cc660-e36c-4ae6-8189-3ad6ad01f5f7,Outcall,Returns,Damaged,,,,04/08/2023 14:12,04/08/2023 14:43,04-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
f13808d4-04be-4667-9824-d55d66594182,Outcall,Shopzilla Related,General Enquiry,,,,04/08/2023 18:45,04/08/2023 20:19,04-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
a50e87a4-f78b-4356-b13a-fa2af2817ab2,Inbound,Returns,Return request,,,,04/08/2023 12:50,04/08/2023 12:57,04-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
7d6c62ca-ed52-4309-b14c-9285564a4a96,Outcall,Returns,Return request,,,,04/08/2023 10:37,04/08/2023 10:41,04-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
2f3cda21-db62-43b3-bb34-ccee07a82fcf,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:29,04/08/2023 11:30,04-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
597c0820-ced9-4482-9d52-3380bf8b10e6,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:55,04/08/2023 11:58,04-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
45f996a2-dfaf-4cc5-b748-0d716806630a,Inbound,Refund Related,Refund Related Issues,If issue not resloved till date then i have to post tweets on tweeter and case against Shopzilla ,,,04/08/2023 18:04,04/08/2023 19:21,04-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
481738ae-88ff-4512-989b-0e133529b04a,Inbound,Cancellation,Not Needed,,3895aff8-89cc-498a-81e9-1d44c472d4f2,27/07/2023 16:00,05/08/2023 00:01,05/08/2023 00:03,05-Aug-23,AMBEDKAR NAGAR,Furniture,11541,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
470516ca-47de-4863-b0fe-31b085f3afa6,Outcall,Returns,Service Centres Related,,,,04/08/2023 17:05,04/08/2023 17:06,04-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
873f4885-73e0-416f-aa51-62535dad0eee,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 09:44,04/08/2023 09:46,04-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
234b917e-11f5-4221-8d05-fb559f2619e6,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:30,04/08/2023 17:37,04-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
f3c37283-1019-42a5-a1c4-b7bc606872ef,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 23:57,05/08/2023 00:04,05-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
addc584f-e999-4e2f-aebf-8094314a6bc1,Inbound,Order Related,Order status enquiry,,bf1f6f86-47f8-4144-9edb-15b75c30f71c,31/07/2023 08:33,04/08/2023 10:22,04/08/2023 10:32,04-Aug-23,JHARSUGUDA,Books & General merchandise,185,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
cd5c677c-31e8-4b07-9109-a667c41b434d,Outcall,Returns,Damaged,,,,04/08/2023 20:01,04/08/2023 20:04,04-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
743fed70-e61c-4f84-bd47-66757bc6b061,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:39,04/08/2023 20:43,04-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
9473c088-63f1-4fe8-9907-e3d959221d13,Inbound,Cancellation,Return cancellation,Dhdjdj,90a3ffb2-2c12-4539-8cb1-2444dc9cce64,24/07/2023 10:42,04/08/2023 18:18,04/08/2023 18:20,04-Aug-23,SEHORE,LifeStyle,429,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
6bf8bf61-70d7-4926-a6e1-5d6054bf3c9c,Inbound,Returns,Missing,,97b4b858-8c72-4a4b-b475-1d0af844c642,25/07/2023 17:18,04/08/2023 10:19,04/08/2023 10:23,04-Aug-23,GUWAHATI,Books & General merchandise,615,,John Jones,Aiden Patel,John Smith,>90,Morning,5
ab469465-574d-4216-9dca-982bba5cc6b4,Inbound,Returns,Reverse Pickup Enquiry,"Received poor quality products as well as missing products and 3 green coconuts with not even a drop of water in them, defective coconut delivered.  Complained the matter to customer support but no help to return the product and they gave some time for solution but now closed my complaint and now when I called them they are saying that  The return policy has expired.",a8500102-2f0c-4b3f-b385-bbc455fb6c32,30/07/2023 07:47,01/08/2023 11:41,04/08/2023 12:35,04-Aug-23,NEW DELHI,Books & General merchandise,22,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
81c3ef62-1a5c-4cd9-aadd-e68078cd5c63,Email,Refund Related,Refund Enquiry,,a9729453-6e68-4312-9301-f3ab26052431,31/07/2023 18:04,04/08/2023 17:45,04/08/2023 17:47,04-Aug-23,PATNA,Electronics,1499,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
ce428d42-2e52-407e-9464-80b587e49a00,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:41,04/08/2023 16:44,04-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
e789340e-abb5-46e8-8da0-f835929c757d,Outcall,Shopzilla Related,General Enquiry,,,,04/08/2023 10:56,04/08/2023 10:57,04-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
ede94e77-5dc7-488c-b5ff-3b026dd1bf99,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:00,04/08/2023 12:01,04-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
3dfc2889-7888-4d29-aa47-a062a56790be,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:05,04/08/2023 15:07,04-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,3
a6a00540-9130-45cd-a62f-69838d3544e1,Inbound,Returns,Return request,Please chat the product before delivery ,,,04/08/2023 08:02,04/08/2023 08:16,04-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
f45bab46-c39a-4d1a-8692-be2f700b98b4,Inbound,Order Related,Priority delivery,,,,04/08/2023 17:50,04/08/2023 21:40,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e4ec0ca4-f057-410b-9f25-a8117ba9bee4,Inbound,Returns,Exchange / Replacement,Very helpful executive ,,,04/08/2023 15:22,04/08/2023 15:34,04-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
fe974088-c732-4f11-80a3-2f9f815e9fae,Outcall,Returns,Return request,,6104ff34-4e52-492f-83a0-3cbd2c5a14ec,21/07/2023 19:15,04/08/2023 07:46,04/08/2023 07:52,04-Aug-23,CHAMPA,Electronics,2399,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
ca8d778a-eba3-4d08-b5d5-c10adfb32bef,Outcall,Order Related,Installation/demo,Shopzilla se kuch bhi kharidneka nahi....3rd party   installation service boy ka attitude & behaviour   nahi...aur installation ke liea call karahee location batanse bhi nahi arahee...aur 4 days installation delay karhhee...aur jhutmutme sms bhejrhee ki customer se bat nahihoparhee bolke....daily miss call derahee..me apna side se call karnse lift  ...immediately action lelijea.,,,04/08/2023 19:06,04/08/2023 19:18,04-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,1
adba03e3-3438-4fbc-b6f2-0832e3a82518,Outcall,Payments related,Payment related Queries,,,,04/08/2023 00:17,04/08/2023 00:28,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
7abed8ef-186a-4c11-9bfb-bf97f3c67dbd,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 06:09,04/08/2023 06:15,04-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
e542e767-60bc-48f8-bb5c-4d4cbb5c0ce7,Inbound,Order Related,Delayed,My order is not delivered ,,,04/08/2023 17:11,04/08/2023 17:16,04-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
7a9a773f-81d8-4d80-a720-cffe1fa971a7,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:29,04/08/2023 21:42,04-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,3
4dbd1b9b-e463-4425-9efc-a66f8c3a6912,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:50,04/08/2023 22:14,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
a830b450-66b3-4316-aee0-7899d211470e,Inbound,Order Related,Delayed,Happy ,,,04/08/2023 10:56,04/08/2023 11:00,04-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
b08dc326-579e-41bd-929e-48ed2e066685,Outcall,Returns,Fraudulent User,,,,04/08/2023 08:26,04/08/2023 08:28,04-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
fb5913e8-af0f-4202-b662-3fff8df6576e,Inbound,Order Related,Invoice request,,,,04/08/2023 08:31,04/08/2023 08:34,04-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
77b441f4-7afb-4884-a053-1255f014e1f3,Inbound,Order Related,Installation/demo,,,,04/08/2023 09:54,04/08/2023 10:00,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
2e9001b7-634a-4ac9-a674-74ba53c9facf,Outcall,Returns,Return request,,,,04/08/2023 13:13,04/08/2023 13:14,04-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,1
0a1f9184-4b9c-4c39-91d2-25ec73cc395a,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:41,04/08/2023 21:47,04-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
0123f4bc-97a3-40bc-9ed6-fd13811c70ad,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 21:07,04/08/2023 22:33,04-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
d0b59cf4-e76a-44a8-993f-4019f0fc1089,Inbound,Order Related,Delayed,,,,04/08/2023 22:05,04/08/2023 23:13,04-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
3168105a-e123-4839-9d46-29df8d77c715,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:14,04/08/2023 14:18,04-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
5d759a67-5f5a-49f1-854f-11d177e5f178,Inbound,Cancellation,Not Needed,,,,04/08/2023 14:58,04/08/2023 15:11,04-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
bcbb165a-d259-499c-adce-14238ff36907,Inbound,Returns,Return request,Please understand problem of customer. ,,,04/08/2023 19:17,04/08/2023 19:19,04-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
f6ddf627-d1ae-4efb-9185-32cffcb584c2,Inbound,Order Related,Installation/demo,,,,04/08/2023 12:07,04/08/2023 12:11,04-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
06363296-fef6-41ac-882f-e0f759174469,Inbound,Order Related,Installation/demo,,,,04/08/2023 18:30,04/08/2023 18:35,04-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
e3c4f86e-ad05-41a4-bbf5-27480655c464,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:35,04/08/2023 23:37,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
d3f87a0f-a5fe-4548-8caa-a5c7024fae5d,Inbound,Cancellation,Not Needed,,0b8bbf5a-28c0-4b33-b26b-ceddf1d6f417,25/07/2023 13:18,04/08/2023 12:09,04/08/2023 12:22,04-Aug-23,PUNE,Books & General merchandise,515,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
af6ccb65-d126-43bd-a0b5-9095ebb1a5e5,Inbound,Returns,Return request,,,,03/08/2023 17:23,04/08/2023 09:21,04-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
f944b93c-0a10-4447-8666-76b2f7653860,Outcall,Returns,Reverse Pickup Enquiry,Too much time take to respond ,,,04/08/2023 14:05,04/08/2023 16:27,04-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
1365ae56-d6ba-43ac-8ede-43a33a4b2b3d,Inbound,Product Queries,Product Specific Information,please changed policy for consuming products some sellers are sale fake products in No return policy and take profit and this type activity is bad effect for Shopzilla  image.,,,04/08/2023 22:45,04/08/2023 23:59,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
90b68a63-44fa-4e6a-bd1e-3ee30ddee606,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:37,04/08/2023 08:48,04-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
234487fa-f759-477e-b819-86d0dfbad8ea,Inbound,Returns,Reverse Pickup Enquiry,Please do fruit full action on issue do not try to fool your customers like mr,,,04/08/2023 16:39,04/08/2023 19:31,04-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,2
6fe873a5-7e44-4cc7-97f3-0e96717ac886,Inbound,Returns,Technician Visit,,,,04/08/2023 20:56,04/08/2023 21:05,04-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
92bef432-f436-4ec1-a6b4-b69a9d6ca434,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:04,04/08/2023 08:08,04-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
962c01af-3735-4215-91c5-bf60f12bbcea,Inbound,Returns,Reverse Pickup Enquiry,Very bad response by the customer service.till problem not solved.today is last date of my refund,,,04/08/2023 09:45,04/08/2023 09:48,04-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
d3a9c51e-2400-4820-bbeb-09e89a80c665,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 13:20,04/08/2023 13:21,04-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
4c3822a8-c1f2-44ce-88f9-337d1816178a,Inbound,Shopzilla Related,General Enquiry,Super ,,,04/08/2023 16:18,04/08/2023 18:32,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
77851a0b-235b-4285-8055-3542d1b04feb,Inbound,Returns,Reverse Pickup Enquiry,,faba8ac2-a315-4768-a611-f3a8aa9f51b2,12/07/2023 13:23,03/08/2023 22:49,04/08/2023 09:32,04-Aug-23,NALGONDA,Books & General merchandise,24499,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
df6e7aab-9c1d-414d-a646-50687e4fb1a2,Outcall,Returns,Return request,,,,04/08/2023 10:19,04/08/2023 10:23,04-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
007c066e-7a4a-4811-b9a0-8795638e901f,Inbound,Order Related,Delayed,,,,04/08/2023 11:29,04/08/2023 11:35,04-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
5a83aa2f-e6e8-4435-8323-3180b1ce2d56,Inbound,Order Related,Delayed,,4b6b0d0b-896c-4dd4-acac-436e9355813f,15/07/2023 20:13,05/08/2023 00:43,05/08/2023 00:45,05-Aug-23,GURGAON,LifeStyle,660,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
e4907123-198e-4bc8-87c8-6b0a074172b3,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:59,04/08/2023 14:04,04-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
925eb04e-d150-4db0-9ebf-802a3b5bcc40,Inbound,Returns,Fraudulent User,"Call time may be reduced, but that's not the big issue...By the way, thanking you.. ..??",,,04/08/2023 08:39,04/08/2023 08:42,04-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
1a079042-eb64-4f48-94d1-ff0bf14c55a8,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 21:06,04/08/2023 21:09,04-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
d23f9cef-edf9-41ef-bd42-2fdfaf6e87a5,Inbound,Order Related,Order status enquiry,,,,04/08/2023 14:58,04/08/2023 19:55,04-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
44963d70-e8ff-4e1f-949e-83ff51aa43c5,Inbound,Order Related,Delayed,,79835687-a856-40f1-bdc6-ae0943f10675,28/07/2023 20:33,04/08/2023 12:18,04/08/2023 12:20,04-Aug-23,NIZAMABAD,Books & General merchandise,122,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
8a47d5fb-937d-42ae-9b75-ea337cc616da,Inbound,App/website,Issues with Shopzilla App,Good but call bhich cut ki hai----it's not good----,,,04/08/2023 11:23,04/08/2023 11:24,04-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
dacd5a4d-858f-41af-bda6-4e70cdb339bf,Inbound,Refund Related,Refund Related Issues,Good ,,,04/08/2023 23:07,04/08/2023 23:20,04-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
3e1bf746-2452-4404-90f0-415d04bf0f42,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 07:37,04/08/2023 07:55,04-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
7821b6c8-377d-4a5a-a5ff-d0ec29924baf,Inbound,Returns,Reverse Pickup Enquiry,Good ????,,,04/08/2023 13:18,04/08/2023 13:29,04-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
93077c5e-45bf-4f7f-98ca-195b72c0e64d,Inbound,Returns,Reverse Pickup Enquiry,"Pls provide all information about the product size and specification, even it is small, because in photo it is difficult to judge the original size an customer confuse",,,04/08/2023 22:28,04/08/2023 22:32,04-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
aa830920-06f1-47ff-b7c6-85ab476c3dcf,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:57,04/08/2023 17:15,04-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,4
91d32923-7ad4-474b-8543-e4649076cf2c,Outcall,Returns,Return request,,,,04/08/2023 17:07,04/08/2023 17:12,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
9a04ec9e-ff69-431f-ae8a-8f6394da781a,Inbound,Returns,Service Centres Related,,8a7169cb-a79d-48d4-b330-f12454553c99,21/03/2023 21:57,04/08/2023 12:50,04/08/2023 12:51,04-Aug-23,DOHAD,Home Appliences,21990,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
ac0aa624-0bcb-4fc3-a69b-6a2b9ec107d8,Inbound,Returns,Wrong,Thankyou sir,,,03/08/2023 19:04,04/08/2023 10:09,04-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
238ee833-2fca-41ca-befb-b3610d9caf66,Inbound,Order Related,Delayed,Very bad service from customer support agent. Didn't solve the issue and disconnected the call from thier side,,,04/08/2023 11:19,04/08/2023 11:26,04-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
b178d25f-658a-453b-ab50-2fab85c60f9a,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:10,04/08/2023 11:49,04-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
ba820bb4-d25c-40cd-b193-b0e288030e57,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:36,04/08/2023 20:39,04-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
84ccac15-f292-43bd-a68d-0ddf0816ab42,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 20:10,04/08/2023 23:09,04-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
e4b82952-6b6d-4236-a408-7681a3817ce0,Outcall,Order Related,Order status enquiry,,,,04/08/2023 15:42,04/08/2023 15:44,04-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,4
411a48b0-82f2-4690-a703-8d8752325ee2,Outcall,Returns,Return request,,,,04/08/2023 11:48,04/08/2023 11:51,04-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
d79b042d-24c5-48b1-9a4f-74ca2e94c136,Inbound,Order Related,Order status enquiry,Very good very helpful thanks,,,04/08/2023 18:27,04/08/2023 18:29,04-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
41eab86e-08f7-43e2-a69a-dd866ce82aa3,Inbound,Returns,Return request,,d475d4a1-b052-43c4-8511-200a32067b37,26/07/2023 00:14,04/08/2023 11:51,04/08/2023 11:53,04-Aug-23,NAGPUR,LifeStyle,648,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,4
0b0f981f-0097-4ee8-aafd-2ad1783fdaba,Inbound,Returns,Missing,,e110c30f-c37d-4f19-9967-a949dbfb8d1a,18/07/2023 15:08,04/08/2023 07:33,04/08/2023 15:27,04-Aug-23,RAJGIR,LifeStyle,501,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
51b6d1a3-5e91-4547-8542-68cebd41fbab,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:05,04/08/2023 11:06,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
a70b151a-777e-4ba8-b953-8337d71bddc4,Outcall,Order Related,Order status enquiry,,,,04/08/2023 13:53,04/08/2023 13:54,04-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0198d881-313f-406a-9b8d-199c5d7eb804,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:19,04/08/2023 18:21,04-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
8cad7242-835e-4003-b346-46f6d7947e67,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:30,04/08/2023 12:44,04-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
10711cdc-92e5-4b30-abb3-afd2f3ed050e,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 17:28,04/08/2023 17:29,04-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
6ebfbda3-0cdb-422a-885e-dafb4864862b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:36,04/08/2023 18:43,04-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cb796519-5bdd-436d-88d0-f5bb6eea6d8a,Inbound,Shopzilla Related,General Enquiry,Wonderful ,,,04/08/2023 21:29,04/08/2023 21:45,04-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
a24d8fbd-e25d-48fd-b7e2-bec1035ce709,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,04/08/2023 10:18,04/08/2023 10:18,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
240cb365-0c8b-4923-a148-382cc21bbe3b,Outcall,Shopzilla Related,General Enquiry,,,,04/08/2023 20:59,04/08/2023 21:01,04-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
abb47762-deb6-4bdc-a630-f016bba51081,Inbound,Returns,Wrong,,,,04/08/2023 15:39,04/08/2023 16:01,04-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
2b4c8fc0-86fa-4536-9e33-5665c5c0de0b,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 17:34,04/08/2023 17:36,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
070b01e3-d8ce-4f85-8aa3-53c113abb860,Inbound,Order Related,Delayed,,8fbcebff-ebda-4372-8abf-7356da288e4f,26/07/2023 15:15,04/08/2023 11:48,04/08/2023 11:49,04-Aug-23,JAIPUR,Mobile,49999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
59dc8610-f8e2-4726-95b9-7eb5607bebe8,Inbound,Order Related,Priority delivery,It闁剧粯娲濋崝鍛存嚇閻 was good experience to talk with   .. keep supporting to peoples like mii 闁剧粯娲濋崝鍛存⒔,,,04/08/2023 08:43,04/08/2023 08:43,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
a78cc258-56c2-4d37-a788-6608222b3d35,Inbound,Shopzilla Related,Shopzila Premium Related,,,,04/08/2023 11:03,04/08/2023 11:05,04-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
84bb689a-c93e-42b4-97d4-dd4e2e570656,Outcall,Returns,Return request,,,,04/08/2023 11:45,04/08/2023 14:32,04-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
71682d19-17f2-4611-a49f-979828982760,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:38,04/08/2023 18:53,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
163de400-3e56-4d4f-aca5-ad4746e0f17a,Inbound,Order Related,Delayed,,91ff9cda-9c80-463d-8a7f-ce547e213e08,19/07/2023 20:13,04/08/2023 17:13,04/08/2023 17:14,04-Aug-23,SHOLAPUR,Home,1200,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
06c41e0a-2047-4967-a877-1cf7f014f307,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 11:05,04/08/2023 12:45,04-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
595ed09b-24b1-44ca-bd71-57b3cae32998,Inbound,Returns,Return request,Nice person ,,,04/08/2023 11:28,04/08/2023 11:30,04-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
2620a6af-d96b-4955-ac71-4b84df749bb8,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 21:35,04/08/2023 21:36,04-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
146556bd-0b32-40e3-b668-7797b772c913,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:36,04/08/2023 22:38,04-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
fdc29736-468e-45b0-b526-5126bd50b942,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 23:27,04/08/2023 23:32,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
e8cc7694-8c60-4d7c-8d9b-22f8c8ef2ae0,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:26,04/08/2023 05:28,04-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
29a162fa-be76-48f3-bf94-56fa5b4abb92,Inbound,Payments related,Billing Related,,,,04/08/2023 19:41,04/08/2023 19:41,04-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
7201c77e-d922-4894-845d-819bafb11102,Inbound,Cancellation,Not Needed,,,,04/08/2023 18:34,04/08/2023 18:39,04-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
9eba6958-b77f-4b67-b921-66ed79e94725,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:19,04/08/2023 16:20,04-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
de3172be-ec22-461a-9c98-4d7a2c8107c7,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:15,04/08/2023 20:17,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
edfc4529-fabd-42c5-b65b-9db7ccde3b52,Inbound,Returns,Product related Issues,,,,03/08/2023 18:55,04/08/2023 22:03,04-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
986e00b3-8c8a-4289-a4f0-1d2dc6bcd3c0,Outcall,Returns,Reverse Pickup Enquiry,Why do you get drunkards attend the call ,,,04/08/2023 09:41,04/08/2023 09:48,04-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
69206c81-a18c-4ec9-a69f-435ea6f895c9,Inbound,Order Related,Installation/demo,,,,04/08/2023 13:28,04/08/2023 13:32,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
a0ed7aae-767f-49d5-aeaf-dd4af73dde2a,Inbound,Cancellation,Not Needed,,,,04/08/2023 04:39,04/08/2023 04:46,04-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
bc7ed117-bf0c-4ef5-9ce5-f10a14998592,Inbound,Returns,Reverse Pickup Enquiry,  is giving very Bad Response...,,,04/08/2023 08:48,04/08/2023 08:51,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
0baec20b-ecf7-42e5-b435-7760d3557732,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 19:53,04/08/2023 20:47,04-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
0522d1f1-88e0-446c-9854-4ed8179c5b35,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:41,04/08/2023 21:42,04-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
144eab17-08e7-40bc-9ab8-02cb96a7d99c,Outcall,Returns,Return request,,,,04/08/2023 11:52,04/08/2023 11:55,04-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
11921b98-5c9e-4fb8-b30c-272f0f439139,Inbound,Order Related,Order status enquiry,,,,04/08/2023 06:15,04/08/2023 06:16,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
ad669468-e643-465c-ab2c-5dcac430fa7f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:30,04/08/2023 11:32,04-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
008df38d-35b4-4525-86bf-1038fba00a7c,Outcall,Returns,Wrong,Good ,,,04/08/2023 13:26,04/08/2023 13:38,04-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
65b2f3e4-d7c0-4f62-85b6-52da1b15bc33,Inbound,Order Related,Delayed,,,,04/08/2023 15:49,04/08/2023 17:43,04-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
4018df88-55e2-4254-8008-8e306d7870e2,Outcall,Order Related,Order status enquiry,,,,04/08/2023 13:34,04/08/2023 13:34,04-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
991a4c5e-e900-4dd6-bca9-e04f9b8e65d4,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 18:07,04/08/2023 18:10,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
b26b5ec0-e5c3-4884-a811-35be304dc538,Inbound,Order Related,Order Verification,The consultants do not understand the concern. They keep on repeating the same issue,,,05/08/2023 00:31,05/08/2023 00:32,05-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
ddf174bb-4ab4-4020-8ef1-75fb9eba471b,Inbound,Returns,Wrong,Shopzilla customer service are good I like this customer service ,,,04/08/2023 17:16,04/08/2023 17:18,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
e3a4b4d5-7225-4fe5-9bb3-c9ed518c42ed,Inbound,Order Related,Order status enquiry,,,,04/08/2023 08:05,04/08/2023 08:12,04-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,3
95d9a887-11b1-4110-9947-e52f39ad42df,Inbound,Returns,Reverse Pickup Enquiry,Executive understand my query and gives me correct information..,,,04/08/2023 12:54,04/08/2023 12:54,04-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
47aa9fb2-56f2-43de-a9f0-2e1a09eb9927,Inbound,Returns,Reverse Pickup Enquiry,,e2f75581-56e3-4465-bdae-ba7998299856,16/07/2023 11:25,04/08/2023 09:28,04/08/2023 09:30,04-Aug-23,BARDHAMAN,LifeStyle,1149,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
1f63f794-cecb-4f48-96e6-b929fd88d874,Inbound,Returns,Return request,,,,03/08/2023 19:55,04/08/2023 17:50,04-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
a7bdde62-964e-4150-99d5-b34b19a29491,Inbound,Returns,Reverse Pickup Enquiry,Helpful ,,,04/08/2023 09:52,04/08/2023 09:55,04-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
fbb13782-80ba-40a5-bb96-be5f5b25a77c,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:19,04/08/2023 17:19,04-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
383b3dd6-c5ac-4122-af34-696518b2e88b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:10,04/08/2023 19:27,04-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,1
f92983dc-0451-4d0f-aa27-a57e92f9bd45,Inbound,Order Related,Installation/demo,No,,,04/08/2023 18:13,04/08/2023 18:15,04-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
460fc509-251f-480c-8671-243f90069d6f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:19,04/08/2023 19:25,04-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
b68fcefe-6605-4a91-a6bc-5f0dc1556d65,Outcall,Order Related,Order status enquiry,,,,04/08/2023 00:20,04/08/2023 00:30,04-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
e8e5f714-b7c9-4115-9611-708abfc3aa8e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 06:49,04/08/2023 06:51,04-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
eacd0230-1b23-405c-b8ab-b124d1d455d4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:29,04/08/2023 13:27,04-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
e83c9ebc-a9c0-447b-86f1-cd762aed3b86,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:01,04/08/2023 12:03,04-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
8488bb75-515c-44a6-bc6b-140c882bf005,Inbound,Returns,Fraudulent User,Good,,,04/08/2023 17:33,04/08/2023 17:36,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
1117f6f9-ad1a-4039-be56-57f5a1c27154,Inbound,Returns,Wrong,Not interested ,,,04/08/2023 20:42,04/08/2023 20:50,04-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,2
81458451-4d09-49e7-9a2e-fa5089c465ea,Inbound,Order Related,Delayed,,,,04/08/2023 21:12,04/08/2023 21:14,04-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
547096db-884f-4ea7-a148-caf5bf33fbd4,Inbound,Payments related,Online Payment Issues,,,,05/08/2023 00:26,05/08/2023 00:26,05-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
c737afde-0588-444e-8bf6-6fc85f131876,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:17,04/08/2023 21:18,04-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
ab2bcdd3-c87d-428b-9ae8-b884b3829428,Outcall,Product Queries,Product Specific Information,,,,05/08/2023 00:02,05/08/2023 00:07,05-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
51cf829e-44d0-4972-80e5-a4da4816bc72,Inbound,Returns,Exchange / Replacement,,,,03/08/2023 22:30,04/08/2023 14:03,04-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
302617f8-6ce8-4bbf-94c8-136a7c983307,Inbound,Returns,Missing,Very good in knowledge and humble ,,,04/08/2023 21:03,04/08/2023 21:04,04-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
192a48fb-29e4-4efa-a433-2901230ca968,Outcall,Refund Related,Refund Related Issues,,a5aece8c-6860-4f3f-8079-953325932a18,25/07/2023 20:42,04/08/2023 14:03,04/08/2023 14:52,04-Aug-23,SURAT,Books & General merchandise,225,,William Morris,Ethan Tan,John Smith,>90,Morning,5
95d178ce-9930-4c69-9f5e-962eb8216f75,Outcall,Returns,Return request,Good service ,ef6a90d0-1f34-4dce-b6e0-6c7e650967c5,22/07/2023 23:42,04/08/2023 11:10,04/08/2023 11:13,04-Aug-23,MIDNAPORE,Electronics,899,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
e647d263-13ff-432c-a4f7-bde1772091d2,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 10:57,04/08/2023 19:33,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
ee027a3e-1b02-4551-b90a-ed2558f157f9,Inbound,Order Related,Installation/demo,,,,04/08/2023 17:22,04/08/2023 17:24,04-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,3
fcfdf6f4-11e0-4415-bbce-de0ff318f141,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 17:33,04/08/2023 17:46,04-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
f5b56adf-afdc-4884-a44f-9c2167ee5bff,Inbound,Returns,Reverse Pickup Enquiry,,190f3305-65cb-4e58-b95e-960dcb3f24c0,22/07/2023 21:41,04/08/2023 22:58,04/08/2023 23:00,04-Aug-23,VISHAKHAPATNAM,LifeStyle,499,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
851f1b56-a992-453d-87cf-f2653c873cc8,Outcall,Shopzilla Related,General Enquiry,,,,03/08/2023 20:44,04/08/2023 00:05,04-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,4
1cab8366-6183-475e-a0bd-cc8a202758e8,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 10:47,04/08/2023 14:07,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
29fc4d34-2c1f-41c0-a935-12049db8957b,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 12:03,04/08/2023 12:03,04-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
baa28f28-6aee-40ce-9c24-57898889ee7e,Inbound,Returns,Fraudulent User,,,,04/08/2023 22:37,04/08/2023 23:18,04-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
042c2479-8644-44a2-bece-9ae2e61198cc,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 09:02,04/08/2023 09:41,04-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
57adb245-da1e-4475-bef8-682d0114d432,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 20:27,04/08/2023 21:25,04-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
78bba6a4-ed56-43c4-aa85-be7d666d4669,Outcall,Shopzilla Related,Signup Issues,,,,04/08/2023 14:42,04/08/2023 15:54,04-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
b079f1c1-5f8c-42a9-b999-0d17973ba21b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:31,04/08/2023 18:53,04-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
3e5731ea-b8b4-4eb7-ac58-fdd37af4eb88,Inbound,Returns,Reverse Pickup Enquiry,"My experience with consultant was so good..the way he was talking to me and he was understanding my problem that was so good闁剧粯娲濋崝鍛存⒔婵瘈t the policy of seller was the reason that I didn闁剧粯娲濋崝鍛存嚇閻 get good support..but consultant was so good..i got happy to call with   your own policy regarding return and exchange..:just it, thankyou  ",,,04/08/2023 21:02,04/08/2023 21:08,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
3b28bb41-1589-4fc9-b7a7-1f0e38074098,Outcall,Order Related,Order status enquiry,,,,04/08/2023 19:33,04/08/2023 19:34,04-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
a9f12645-a773-4022-b0f9-685bb3cfe04f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:27,04/08/2023 09:32,04-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
dee246dd-7ba0-4589-a372-9d672477b5d2,Inbound,Order Related,Installation/demo,no,,,04/08/2023 11:45,04/08/2023 13:12,04-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b24f8234-9002-4446-a733-24e50ec065b3,Inbound,Returns,Exchange / Replacement,1000 extra take ,,,04/08/2023 23:53,05/08/2023 00:37,05-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,1
858475a8-5a54-4372-a561-b3676c31e80d,Outcall,Returns,Wrong,,,,04/08/2023 09:46,04/08/2023 09:50,04-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
8b5e66b9-091a-4ec5-9974-74c90c71be26,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 22:16,04/08/2023 22:22,04-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
60bfd535-0c03-451e-945b-da353ec0fe33,Email,Returns,Reverse Pickup Enquiry,Thank you,,,04/08/2023 14:10,04/08/2023 14:15,04-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,3
dd1bd9f3-9994-4766-84de-045e9007257d,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 15:17,04/08/2023 15:18,04-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
7f4216fc-c2cb-4061-b5c8-5f716cf343b1,Inbound,Product Queries,Product Specific Information,Agent was helpful,,,04/08/2023 15:45,04/08/2023 15:46,04-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
1cb824a8-5ddd-4e6c-9504-939cd6213d1e,Inbound,Order Related,Priority delivery,,,,04/08/2023 00:57,04/08/2023 00:57,04-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
f36063b6-6cb1-48c5-a2a2-a5d7d1a37097,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:01,04/08/2023 08:32,04-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
8b1a57d7-5942-4849-9dbc-91075a776d86,Inbound,Order Related,Installation/demo,,,,04/08/2023 19:26,04/08/2023 19:41,04-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,3
843dad99-dbb9-471c-910e-01844e47371a,Inbound,Order Related,Installation/demo,,,,04/08/2023 23:44,04/08/2023 23:46,04-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
b64063d0-0a67-46a3-87c2-b3d1fd6ea2c9,Outcall,Returns,Wrong,Good,c089cd24-6756-49bf-81d0-3a92b61b7d9f,29/07/2023 18:43,04/08/2023 11:41,04/08/2023 11:50,04-Aug-23,KHOPOLI,Electronics,1668,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
2d84306a-d4e5-4473-97d0-8e347ac19008,Outcall,Refund Related,Refund Enquiry,,,,04/08/2023 07:36,04/08/2023 07:43,04-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
4b5292b0-01ef-4da1-8704-6109a938a3dd,Inbound,Returns,Wrong,,,,04/08/2023 08:58,04/08/2023 09:02,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
1fcdbdc8-fbac-4e02-869a-28cae8aa8bd1,Inbound,Cancellation,Not Needed,,,,04/08/2023 19:48,04/08/2023 20:21,04-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
beaf6f20-a694-4c6d-801e-0c24de84227f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:08,04/08/2023 21:11,04-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
984e41f9-9bda-4a38-b4b1-35ddb380fcd7,Outcall,Returns,Service Centres Related,,,,04/08/2023 00:35,04/08/2023 18:29,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,1
9218364a-59b2-4bab-882d-cd46e70310cc,Outcall,Returns,Return request,Nothing ,,,04/08/2023 13:49,04/08/2023 13:52,04-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3e69fdfb-6b18-494e-ae73-59819679189e,Inbound,Returns,Service Centres Related,,,,04/08/2023 17:01,04/08/2023 17:03,04-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,1
41909481-454b-4e4e-9c75-9cfd386b98a6,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 18:57,04/08/2023 18:58,04-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
6da9df18-9e08-4de1-a2b2-f07b020243ba,Inbound,Order Related,Delayed,Shopzilla service is better than others ,,,04/08/2023 20:42,04/08/2023 20:45,04-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
519d0636-ecce-40ae-9de6-c729881d60fa,Inbound,Order Related,Invoice request,,,,04/08/2023 00:17,04/08/2023 00:26,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
655587a0-e382-41d6-bafa-ecd35684a5d9,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:42,04/08/2023 22:51,04-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
ce2220f6-0515-49af-bbe9-9be462addc45,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:05,04/08/2023 17:16,04-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
138df48d-99dc-49db-b1a1-224efd945433,Outcall,Order Related,Invoice request,,ffa9364c-272d-4154-ac6d-49481c1bd08e,24/12/2022 10:12,04/08/2023 15:13,04/08/2023 18:34,04-Aug-23,RANCHI,Electronics,48990,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
84b4abad-fbd8-4631-880e-8ba360dc7a6c,Inbound,Returns,Wrong,,e7158f81-d0ae-4283-8db0-4c5b36179661,28/06/2023 11:30,04/08/2023 11:33,04/08/2023 11:42,04-Aug-23,MUNDRA,Electronics,1999,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
cd52852d-93f5-4327-925f-1a58b903c19e,Inbound,Order Related,Order status enquiry,What you committed with coustmer weather its done or not take follow up ,,,04/08/2023 19:34,04/08/2023 22:33,04-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
6a0cc86e-9211-41c7-856e-c5dde19fb7de,Inbound,Order Related,Installation/demo,,,,04/08/2023 17:27,04/08/2023 17:38,04-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
0bb2422e-6ce7-446c-8a8c-a35c2fe10196,Inbound,Cancellation,Not Needed,,,,04/08/2023 21:15,04/08/2023 21:36,04-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
19428963-9466-4a07-989d-856a732ef85f,Inbound,Returns,Wrong,Very good ,,,04/08/2023 11:42,04/08/2023 11:45,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
927922ce-2b06-4727-9158-b0fb87e9205f,Inbound,Returns,Return request,Very good ,,,04/08/2023 20:53,04/08/2023 23:48,04-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
afcb0ffd-6582-43d3-b542-a26ad13e230b,Inbound,Returns,Reverse Pickup Enquiry,Very good ????,,,04/08/2023 20:44,04/08/2023 20:49,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
fec5df28-5f54-479f-8fad-d080b7349e1a,Inbound,Order Related,Installation/demo,,,,04/08/2023 20:50,04/08/2023 21:00,04-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
bc4239f5-9452-435b-b674-30e7de370445,Outcall,Returns,Service Centres Related,,,,04/08/2023 14:35,04/08/2023 21:53,04-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
872955c4-b0b2-4cad-a170-c3b1de02a4c5,Inbound,Returns,Fraudulent User,Good,,,04/08/2023 16:28,04/08/2023 23:51,04-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
dbb252af-c528-4a89-8505-f3f47b4ded43,Inbound,Others,Call disconnected,Bad ?????? app,,,04/08/2023 17:57,04/08/2023 17:58,04-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
4be1999e-5a17-4850-b19e-c8307a23ba27,Inbound,Shopzilla Related,General Enquiry,Thanks You,,,04/08/2023 19:11,04/08/2023 19:29,04-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
5bf4174e-99e9-4a5b-a4da-3f30ef3cd7c7,Outcall,Order Related,Order status enquiry,Issue with the delivery executive ,,,04/08/2023 20:50,04/08/2023 20:55,04-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
9d991092-1834-4d3f-a341-7b252da147d7,Inbound,Returns,Return request,,065a2c6a-a7b1-4623-b229-37312ecba5d0,29/07/2023 20:00,04/08/2023 15:49,04/08/2023 15:51,04-Aug-23,MUZAFFARPUR,Electronics,1699,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
a95f85a2-76bd-4ca8-b1a0-5f4cf33b69c3,Inbound,Returns,Reverse Pickup Enquiry,Nice service ,,,04/08/2023 11:11,04/08/2023 11:16,04-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
996269dd-1ddb-4d40-8871-951e1456c55b,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 19:57,04/08/2023 19:59,04-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
99d949a7-a6fe-47eb-9efa-af31c8f7175f,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 08:57,04/08/2023 08:59,04-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7bc8015b-3e00-4e6e-90d6-53fb65a46c5e,Outcall,Order Related,Installation/demo,,,,04/08/2023 10:36,04/08/2023 10:38,04-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
41dfe587-272e-4cd3-b5ca-5f81c0313e5e,Outcall,Order Related,Order status enquiry,,,,04/08/2023 14:18,04/08/2023 15:40,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
31747340-733f-480a-b5c5-f8b324ebc39d,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,04/08/2023 13:35,04/08/2023 13:37,04-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,3
31de5ebc-37a2-4148-9768-e545ae0cd230,Inbound,Returns,Reverse Pickup Enquiry,Service care very good information I am happy,,,04/08/2023 16:07,04/08/2023 16:13,04-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
1ecd1e55-3651-4736-99ba-91a79869f7cc,Inbound,Order Related,Delayed,,a0cecaf3-3f68-4c32-a87b-e40a9e2327a8,27/07/2023 23:55,04/08/2023 01:37,04/08/2023 23:22,04-Aug-23,AMRITSAR,Books & General merchandise,459,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
a484327e-3a59-4ec0-8b8e-eb04fe912b60,Email,Returns,Service Centres Related,My issue not resolved ..i m seller more time colling but seller side not responding....i m charging cable not work I m facing big problem ,2cd7de61-08fe-4065-88dc-bd204d6f89f4,18/06/2023 12:07,04/08/2023 14:23,04/08/2023 22:23,04-Aug-23,NEW DELHI,Electronics,312,,Kevin Cook,Mia Patel,John Smith,>90,Morning,1
d787d7ac-96d1-4cc3-9efb-89d93642f2b2,Inbound,Returns,Fraudulent User,The raw banana was almost ripe.. so I needed an exchange.. the customer service executive was really helpful in explaining the procedure! Thank you so much!!,,,03/08/2023 12:03,04/08/2023 10:33,04-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
0841da26-7b83-45d8-b6b8-e47e70b13c10,Outcall,Order Related,Seller Cancelled Order,,,,04/08/2023 08:00,04/08/2023 08:18,04-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
686aa7bf-9f0e-4dc9-910e-bfb8a8864387,Inbound,Order Related,Order status enquiry,Plz provide the e-  customer support system...,,,04/08/2023 18:07,04/08/2023 22:23,04-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
c185aee2-dab8-4bce-8121-0dbdb6e9aa8d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:25,04/08/2023 16:31,04-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
5e5b5488-dbb0-4ba5-baf4-fd7085d0699d,Inbound,Offers & Cashback,Instant discount,,,,04/08/2023 12:39,04/08/2023 12:41,04-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
752c8043-894d-44e9-b890-7bd5414f81a0,Inbound,Order Related,Installation/demo,,,,04/08/2023 23:12,04/08/2023 23:15,04-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7c571a33-ec9c-4ef9-9abd-7df4dec0e4e3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:32,04/08/2023 22:59,04-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
78e3b093-ac02-47f2-a47b-babd1a70e0b5,Inbound,Cancellation,Not Needed,,,,03/08/2023 17:54,04/08/2023 02:38,04-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
b1fecc85-4d2d-4c18-a42b-7fadbeb5f1ed,Inbound,Returns,Damaged,She helped me a lot. She assured me it will resolved asap. She cleared me everything easily. Thank you so much,,,04/08/2023 19:25,04/08/2023 19:42,04-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
096020bb-c1ae-4772-b512-295d4b148dc0,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 20:13,04/08/2023 20:25,04-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
e7f5748a-f6d1-4da5-b6e3-79d11ffba352,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:27,04/08/2023 20:29,04-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
b148e14d-9f0b-4f6b-bdf3-b0130319c009,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:12,04/08/2023 21:15,04-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,4
55b784d0-e25c-4899-8f32-28841355f648,Outcall,Returns,Return request,Expecting quick action for requested topic of complete delivery(pack of 2) & in second attempt Received same pack of one insted of pack of 2 surprise! Now waiting for 3rd attemptPositively for pack of 2Thanks ??,,,04/08/2023 12:40,04/08/2023 12:51,04-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
6fb6099b-5254-4549-9eed-0fe4d43b5890,Inbound,Returns,Missing,,,,04/08/2023 19:53,04/08/2023 19:57,04-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
32f998a2-4e75-49a1-8ebc-614daadb4772,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 22:17,04/08/2023 22:35,04-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
3adf61b7-32eb-43b4-a849-36f7614b2082,Inbound,Returns,Service Centres Related,,ff999328-b5a0-4b31-bf82-d28871af4bcf,18/10/2022 18:56,03/08/2023 11:48,04/08/2023 17:44,04-Aug-23,RAE BARELI,Electronics,1099,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
b3543557-06d5-42fc-a162-b66114c1e1cd,Inbound,Order Related,Delayed,,,,04/08/2023 10:22,04/08/2023 10:23,04-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
968328fb-fe11-4ab0-b44d-616b1a566b6c,Inbound,Order Related,Installation/demo,,,,04/08/2023 23:24,04/08/2023 23:29,04-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
4b4e39ed-21ce-4c43-9801-2105400e5dc4,Inbound,Order Related,Order status enquiry,,,,05/08/2023 00:01,05/08/2023 00:07,05-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
7eb821d7-ef34-4d52-bdfa-7ce03dfb55c6,Inbound,Order Related,Delayed,Worst,3976ada5-d887-4594-9123-21cd581a7e85,16/07/2023 11:53,04/08/2023 23:12,04/08/2023 23:35,04-Aug-23,HYDERABAD,Books & General merchandise,425,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
1a39ad55-c18c-49a9-87ba-6e3008d06fd6,Inbound,Order Related,Installation/demo,,,,03/08/2023 17:55,04/08/2023 02:04,04-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
eee0182b-5f89-43fa-8912-e8c2a89326da,Inbound,Product Queries,Product Specific Information,Good,,,04/08/2023 21:52,04/08/2023 21:53,04-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
a5ff717a-b003-495a-a54a-29be2cedd9bb,Inbound,Returns,Service Centres Related,Nice to talk with the man...and I hope my issue will slove soon. ,,,04/08/2023 15:34,04/08/2023 15:35,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
f50f9c5d-36af-466b-9bcb-29444575369b,Inbound,Returns,Wrong,,,,03/08/2023 21:40,04/08/2023 01:40,04-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
504f4de1-a082-408e-87d6-acfdcfb582a2,Outcall,Order Related,Installation/demo,if i bought anything from fli . Fli  should take ownership to arrange/Manage the call with manufacturer for service repair.,,,04/08/2023 07:17,04/08/2023 07:41,04-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,1
5c89d134-e114-4ea5-8ddb-b7def94464b0,Inbound,Order Related,Installation/demo,Please ensure good service of your product,,,04/08/2023 13:20,04/08/2023 13:24,04-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
e91a24b2-4800-48a2-a0fd-5e975d85bcd2,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:26,04/08/2023 19:31,04-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
f2838bd4-44ec-4574-9c18-653f28aafc31,Inbound,Returns,Return request,"Good Support But The Customer Service Excutive Having Mic Issues,   experience!",,,04/08/2023 12:38,04/08/2023 12:45,04-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
e7dc8ce9-80ab-4ea3-a729-c02dc5b1d1b4,Outcall,Cancellation,Not Needed,,,,03/08/2023 19:02,04/08/2023 21:34,04-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
07bd0653-1ca1-43a0-8a0c-b7b2642b2ba2,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 12:44,04/08/2023 12:47,04-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
0b5d7315-d75c-423b-aaf4-4c4ad619044c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 16:22,04/08/2023 16:26,04-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6b644de7-98c8-41ee-83fa-ee4cecce7e41,Email,Order Related,Installation/demo,,,,04/08/2023 19:05,04/08/2023 19:07,04-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
b8eaa73d-f7dc-4c8f-8842-0a3d7cd22215,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 19:51,04/08/2023 19:52,04-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,3
913f407b-34df-4233-8456-68f4f007fd69,Inbound,Returns,Return request,I am very happy sir,,,04/08/2023 17:35,04/08/2023 17:37,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3416fd8c-976c-4005-b219-e1bd6043b46c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:08,04/08/2023 21:10,04-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
47d0cc30-e3a0-4f6b-8e1a-611c6129d673,Inbound,Shopzilla Related,General Enquiry,Excellent,,,04/08/2023 21:14,04/08/2023 21:15,04-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
17f8d1a4-263a-412d-a7e4-bec2f238e045,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 23:02,05/08/2023 00:11,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
e22122d9-2b68-4c51-b832-b31d822d49c0,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:51,04/08/2023 23:56,04-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
8711a41a-e0c0-4a1a-a041-2b1c16d3a344,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 08:22,04/08/2023 09:13,04-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
b9ceee28-65ee-4ed8-a9b0-76850f65bb10,Outcall,Returns,Return request,,,,04/08/2023 11:13,04/08/2023 11:29,04-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
0cf566cb-e9cc-4228-9518-a27686e4f1f6,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:15,04/08/2023 21:18,04-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
13afa549-df37-4e8e-a307-7c361b198530,Inbound,Returns,Reverse Pickup Enquiry,You r doing wrong this time you provide me unbranded chinise ensembled product and don't refund it.....as I know this is not Shopzilla policy....  time I m facing problem responsible is Shopzilla..,d23f169b-e01b-4f1c-88ac-b39982502d78,26/07/2023 14:44,03/08/2023 00:35,04/08/2023 00:51,04-Aug-23,MUMBAI,Home Appliences,1299,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
2932d9e8-b0a6-42ad-9485-66918b633874,Inbound,Returns,Reverse Pickup Enquiry,Exllent ,,,04/08/2023 19:11,04/08/2023 19:12,04-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
0da202b0-e66e-4c92-b95d-8b3bd7431c8a,Inbound,Offers & Cashback,Affiliate Offers,,,,04/08/2023 20:37,04/08/2023 20:46,04-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6ed87a89-bfb6-48b3-9659-2627bbc657b1,Inbound,Returns,Return request,,,,03/08/2023 22:45,04/08/2023 11:54,04-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
ac227d3b-fdcf-4673-a92c-f3edb75d4c37,Outcall,Order Related,Customer Requested Modifications,,,,04/08/2023 15:01,04/08/2023 15:01,04-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d956cc04-e79f-4607-b330-9be3cfc6a9bb,Outcall,Payments related,Payment related Queries,,,,04/08/2023 14:01,04/08/2023 14:03,04-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
4769df15-6682-4e86-b0f3-1a90c2e99a40,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:58,04/08/2023 17:59,04-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,4
ffcf6710-c25d-4ac1-b8a9-e4adb2f8686d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:52,04/08/2023 20:53,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
56f8367c-fd7f-4f49-86c8-ddb623de97f3,Inbound,Returns,Service Centres Related,,c90defd5-12e6-4c18-b829-90414d19f256,16/10/2022 04:15,31/07/2023 14:22,04/08/2023 10:40,04-Aug-23,JABALPUR,Home,678,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
220fd943-c667-4e81-bf9b-46cc3c77fedd,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,04/08/2023 16:14,04/08/2023 16:20,04-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a8152871-6c8f-44f5-8606-5a01b6e19330,Inbound,Cancellation,Not Needed,,,,04/08/2023 18:02,04/08/2023 18:08,04-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
935fa48a-056d-4e50-a01d-6a43d8f62c95,Inbound,Order Related,Delayed,Good ,acf169b0-b706-4e02-96b7-5fb6e5702d85,26/07/2023 19:27,04/08/2023 18:54,04/08/2023 19:05,04-Aug-23,MUMBAI,Home Appliences,15790,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
6e6f0a13-6a38-4b8a-8047-6394bf090767,Outcall,Order Related,Order status enquiry,Greatly resolving the problem regarding orders and shipment ,,,04/08/2023 14:04,04/08/2023 14:11,04-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
55c15918-057f-493f-a331-17909efd0770,Inbound,Shopzilla Related,Other Account Related Issues,,,,04/08/2023 16:05,04/08/2023 16:06,04-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
c20d92f5-1a4a-4420-85f4-03ca1fde8e76,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:15,04/08/2023 17:34,04-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
6ccd4ca3-5724-45b2-9068-fad0cfe8ae68,Inbound,Order Related,Customer Requested Modifications,Nice ,5a6477a5-bd7d-49fb-af97-1c60b37a5a0f,30/07/2023 19:04,04/08/2023 18:56,04/08/2023 19:06,04-Aug-23,SALON,Books & General merchandise,459,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
527f0cb0-ea53-419a-8599-4ffd463c5cd8,Inbound,Order Related,Installation/demo,,,,03/08/2023 14:06,04/08/2023 12:59,04-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,4
40ca54ee-5fc4-40c3-8768-c7f915a60360,Inbound,Returns,Wrong,The coustomer support executive officer was rude...,,,04/08/2023 20:26,04/08/2023 20:36,04-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,1
b741b10e-daa2-4634-a264-6f36301f0b8a,Inbound,Order Related,Installation/demo,,,,04/08/2023 09:55,04/08/2023 10:04,04-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
d02cafb8-0088-4abd-ba5a-7095d0301cdf,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:33,04/08/2023 22:37,04-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,4
b1f1b9f2-cadf-47ab-b2c5-9cb34d261ebf,Inbound,Returns,Return request,,,,04/08/2023 12:39,04/08/2023 12:39,04-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
c1befa45-c352-4f22-9462-b76432251d8e,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:58,05/08/2023 01:12,05-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,4
45021d6a-eec5-4806-8d91-d515a2bcd57d,Inbound,Returns,Reverse Pickup Enquiry,Ban seller who send wrong size and colour of the product and also need to take strict action on sellers ,,,04/08/2023 20:48,04/08/2023 20:54,04-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
a16816e1-287b-41ab-8f4d-664c98c14898,Inbound,Returns,Return request,I am satisfied with coustomer supportThanks to him ,,,04/08/2023 22:20,04/08/2023 22:24,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
7d100dd6-4bad-4755-9324-df1a2f05017d,Inbound,Payments related,Wallet related,Please You coordinate well with your Shopzilla pay later lending partner IDFC First Bank and send the financing discount or bill correctly to the lender in your Shopzilla application so that more money is not deducted from the credit limit of the customer.,,,04/08/2023 01:01,04/08/2023 01:03,04-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
5f662a67-0b2f-466f-b279-d45822e7aa70,Inbound,Order Related,Delayed,,a518a32b-b44f-4b81-9190-8096998cc59b,02/07/2023 00:10,04/08/2023 18:54,04/08/2023 18:55,04-Aug-23,BERHAMPUR,Books & General merchandise,73,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
84c2b8e3-8d71-4a6e-9c83-2c33519ceefc,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 10:22,04/08/2023 10:26,04-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
96bdea28-513e-41b4-9f6f-2a88f18d6851,Inbound,Feedback,UnProfessional Behaviour,Don't fill your feedback box with our valuable suggestions when you are not able use it.your entire team is fail to solve one problem only for pickup & see the joke of the day one delivery boy handling entire team of Shopzilla and making fool your senior manager are useless delivery boy is the deserving candidate to handle customer care service.?? thanks alot for your support ,,,04/08/2023 17:14,04/08/2023 19:13,04-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
420ba292-79a1-4abf-8f1f-e3cf8603902b,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:22,04/08/2023 21:29,04-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
b02aca94-65d4-4554-8d4f-6a396a9eb538,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:07,04/08/2023 22:10,04-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
a19e7d10-9713-4b60-a380-5d6258752d89,Outcall,Returns,Reverse Pickup Enquiry,,3265d299-4002-45c4-99eb-c060b1d6b5b1,15/07/2023 22:31,04/08/2023 00:08,04/08/2023 00:55,04-Aug-23,MUMBAI,Home,1099,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,1
5670c76a-6b33-43a9-a1dd-c9819067c606,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 16:06,04/08/2023 16:07,04-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
8d0b1b87-c5c3-449d-8de1-7f85f61014bc,Inbound,Returns,Return request,All ,,,02/08/2023 13:28,04/08/2023 16:33,04-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5291ccf9-694c-4d8e-8041-62ccb45d0339,Outcall,Order Related,Order status enquiry,Very bad experience at all,,,04/08/2023 15:31,04/08/2023 15:34,04-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
44e6e05b-e642-4ad0-b47b-d1abad89bdf3,Inbound,Returns,Damaged,,,,04/08/2023 21:22,04/08/2023 21:31,04-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
a9e2d7a7-6b86-4c3d-b745-a66392d7ab36,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:19,04/08/2023 21:21,04-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
7fe4c379-19fa-46ee-ad65-4d1714f10590,Inbound,Returns,Return request,,,,04/08/2023 22:24,04/08/2023 22:26,04-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
ee590b8e-b7b8-41f1-8771-78e896d5c06b,Inbound,Order Related,Delayed,,2cbcd03c-884a-4a28-aa91-85d887129bc6,25/07/2023 13:12,04/08/2023 12:04,04/08/2023 12:20,04-Aug-23,GORAKHPUR,Books & General merchandise,101,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
99e64bc9-b48a-4480-b235-245fe1e3c60c,Outcall,Returns,Service Centres Related,,,,04/08/2023 13:20,04/08/2023 13:21,04-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
62f80428-5cc1-4cb1-ba30-32ffaf92ff55,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:45,04/08/2023 20:47,04-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
902f8b34-e94b-4f21-9509-9eefafffe5b9,Outcall,Returns,Reverse Pickup Enquiry,,2c4d70e5-423e-4a60-b72c-43cca22d8c61,01/07/2023 23:05,04/08/2023 07:56,04/08/2023 10:27,04-Aug-23,JALGAON,LifeStyle,2245,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
b6e69b84-b7db-4579-8f09-87aea07e8f1b,Inbound,Returns,Reverse Pickup Enquiry,We have asked for return date for 2-3days ,d710056a-34ce-44f7-9d7e-800698f90183,16/07/2023 00:43,02/08/2023 00:55,04/08/2023 01:02,04-Aug-23,BANGALORE,LifeStyle,499,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,1
59d085fd-2029-4e15-9f1d-1c142b079c62,Inbound,Returns,Reverse Pickup Enquiry,Very good service ????,,,04/08/2023 00:15,04/08/2023 00:17,04-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
cdb061f0-0a12-44e7-a88e-3613c7a947e3,Inbound,Returns,Wrong,,,,04/08/2023 13:23,04/08/2023 13:26,04-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
ee0ee727-c4c9-4365-91ab-33b83577735e,Outcall,Returns,Reverse Pickup Enquiry,Very polite and understanding customer care services ????,,,04/08/2023 13:53,04/08/2023 13:54,04-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
0c66d98a-7b53-4c02-b0b6-36b6386606f2,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:51,04/08/2023 18:53,04-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
a79500f3-ec38-4105-a6a1-1dd2db1ff6a3,Inbound,Order Related,Order status enquiry,Good ,,,04/08/2023 20:44,04/08/2023 20:45,04-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
9c2670d3-39ca-4bc9-abfb-206834e98917,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 16:22,04/08/2023 16:24,04-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
0759feee-e01b-467e-8cd7-97eed3ef0b2e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:24,04/08/2023 17:28,04-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,3
c9858608-8d15-4380-be1d-04c8afa9b86e,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 17:35,04/08/2023 18:27,04-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
3eabc924-81a2-4eb0-b641-6786170ebcf7,Inbound,Returns,Fraudulent User,Very good ,,,04/08/2023 09:30,04/08/2023 09:32,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
75595659-41c1-4aa0-a80b-51d397ae8684,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:08,04/08/2023 10:12,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
a8f3679c-ae82-43ca-a0ae-52e8db026695,Outcall,Returns,Reverse Pickup Enquiry,She is good ,,,04/08/2023 13:51,04/08/2023 13:52,04-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,4
329b581c-ce52-41d3-966d-7e9862c94899,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:25,04/08/2023 21:34,04-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
41945de7-c23d-4174-a531-fa10ed235d3a,Inbound,Refund Related,Refund Related Issues,,,,05/08/2023 00:27,05/08/2023 00:29,05-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
68070bfa-deef-45f0-895c-388db0e40380,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 17:19,04/08/2023 17:38,04-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,4
82b2136a-c0ec-4c85-9fbb-dc5961320337,Inbound,Order Related,Order status enquiry,I m getting tired with your customer service not easy to reach you and they are  not giving proper details to us.,,,04/08/2023 18:27,04/08/2023 18:29,04-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
b51d9ee8-965b-4712-a596-7f70ba489177,Inbound,Returns,Return request,,,,04/08/2023 18:49,04/08/2023 18:50,04-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
71af1356-978c-4522-90ed-5355a90dcd97,Outcall,Returns,Return request,,,,03/08/2023 13:15,04/08/2023 17:09,04-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
69e6e39d-92f4-40ec-ad09-3b784ef07bd9,Inbound,Returns,Technician Visit,,,,03/08/2023 23:55,04/08/2023 00:05,04-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
5625f6db-8f8a-4ce4-95d0-5c73ba8223f9,Inbound,Offers & Cashback,Affiliate Offers,,,,04/08/2023 11:02,04/08/2023 12:16,04-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
7e0183fa-c132-4961-b5ab-3cda9ab3754a,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 12:43,04/08/2023 16:35,04-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
b1f1102c-79d9-48e2-8382-1f0884f8bc36,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:22,04/08/2023 09:24,04-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
60af4b22-6502-4ca0-bb3c-dbcc9ab410b0,Outcall,Returns,Fraudulent User,,,,04/08/2023 17:21,04/08/2023 19:20,04-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
86f4c8fc-0da4-4c3c-aadc-7165ea03676c,Inbound,Returns,Reverse Pickup Enquiry,Hair dryer is not working every one is raised the complainant but issue not resolved still I'm waiting for response ,,,04/08/2023 09:55,04/08/2023 09:57,04-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cc80dcf7-3224-454e-835e-101deefa7f09,Outcall,Returns,Fraudulent User,,,,04/08/2023 14:39,04/08/2023 17:54,04-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
271178eb-5c76-49c8-91a6-cf4705e6cb21,Inbound,Order Related,Installation/demo,Quick approch and helping cystomer care service is awesome. I love Shopzilla.,,,04/08/2023 16:10,04/08/2023 16:15,04-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
97de2c9e-27e5-4a7f-b665-9fbf8ae48a6d,Inbound,Returns,Fraudulent User,,28eecc09-4b7c-4150-aad5-1d24783795d7,30/07/2023 22:02,04/08/2023 19:44,04/08/2023 22:00,04-Aug-23,HOWRAH,Home,2398,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
49a67645-86b3-4f62-85ad-efc31d1ebbd7,Inbound,Returns,Fraudulent User,,,,04/08/2023 19:55,04/08/2023 22:25,04-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
62a3aa7a-a295-4309-8edc-7cc9be1f5994,Inbound,Order Related,Delayed,Nice to talk with u ma'am ??,,,04/08/2023 21:37,04/08/2023 21:38,04-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
447175d5-a228-4a1c-b69f-ae0f58a62d3f,Inbound,Returns,Reverse Pickup Enquiry,Solve my issue as soon as possible ,,,04/08/2023 22:02,04/08/2023 22:04,04-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,2
ab6e6af7-7d33-4a7e-918e-985e12a47406,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:44,04/08/2023 20:28,04-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,1
26fee9ee-7348-4411-9c11-d277269f9d99,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 19:51,04/08/2023 19:54,04-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,2
2dc1acb2-9b5d-436e-bb6d-8c359b355197,Inbound,Returns,Reverse Pickup Enquiry,He cut my call and did not return my call. Terrible professionalism. Worst executive so far ,,,04/08/2023 20:14,04/08/2023 20:26,04-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
d1338c7e-0a78-4348-acfb-81083bef9ef6,Outcall,Order Related,Installation/demo,Thanks for helping me ,,,03/08/2023 15:22,04/08/2023 12:04,04-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
6e5a3f41-22a2-4241-8fca-eadafdc24ba0,Inbound,Order Related,Installation/demo,No,,,03/08/2023 22:15,04/08/2023 07:56,04-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
18724c26-d1ba-445c-9c38-0b949cac121c,Inbound,Returns,Wrong,,,,04/08/2023 01:22,04/08/2023 01:25,04-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
90d3ca33-a3b8-4eab-b1f8-2852c9abf14b,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 13:56,04/08/2023 15:03,04-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
255dca90-d38c-49e9-bc02-eb22653bc262,Outcall,Returns,Wrong,,,,04/08/2023 15:06,04/08/2023 15:24,04-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
438cab0b-789a-4f49-9050-9acf33fc2227,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:18,04/08/2023 22:31,04-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
ea943424-a4f7-4bfd-addd-9fe63678ad2c,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:18,04/08/2023 08:20,04-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
0f4f0b3c-5517-4343-b66b-f010067542b1,Outcall,Returns,Technician Visit,,,,04/08/2023 16:48,04/08/2023 22:16,04-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,1
e0ae5222-42c1-4d8b-8ada-91bf9cace93c,Outcall,Returns,Return request,Good experience ??,,,04/08/2023 07:05,04/08/2023 07:08,04-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
941071f9-b805-4ca7-bad8-1d2acd62453a,Inbound,Product Queries,Product Specific Information,Nice,,,04/08/2023 20:58,04/08/2023 20:59,04-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
b03d4324-3817-4cad-a683-0e31ec5aa0a3,Outcall,Returns,Reverse Pickup Enquiry,,e1929b59-a3a9-4410-80e7-de2187beddee,15/07/2023 19:52,04/08/2023 13:07,04/08/2023 13:12,04-Aug-23,JAIPUR,Electronics,1399,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
b33e650e-9b17-45a5-85a2-513215a3492e,Inbound,Returns,Return request,,,,04/08/2023 18:42,04/08/2023 18:47,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
6ca04da1-caeb-4f16-a9c6-1cdef3f02d2f,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 06:49,04/08/2023 06:54,04-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
5a5c48b6-493e-4981-934d-2f862391e984,Inbound,Shopzilla Related,General Enquiry,Thank you for information Mr.price ,,,04/08/2023 23:12,04/08/2023 23:14,04-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
1f766ad9-cf35-491a-b0f3-b5d7340d6594,Inbound,Returns,Fraudulent User,,,,04/08/2023 18:36,04/08/2023 18:39,04-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
b7dd0d67-f1a6-4696-bf42-b66f9d3d03c4,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 18:41,04/08/2023 04:40,04-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
df8b1411-da45-4af3-aeac-3883984f2e89,Inbound,Order Related,Delayed,So it's good enough ,,,04/08/2023 10:02,04/08/2023 10:04,04-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e2f5b2d3-1f51-4701-b328-dc155d77b032,Inbound,Refund Related,Refund Enquiry,This executive is very good ,,,04/08/2023 18:07,04/08/2023 18:08,04-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
eabfb86c-ffa2-4777-8531-623387d0b696,Inbound,Returns,Missing,Good person..behavior so good,,,04/08/2023 17:09,04/08/2023 17:24,04-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
2b03b1cb-4ef1-4840-b05c-a3eacfa9c303,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:25,04/08/2023 22:26,04-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
a85048d7-d54e-457d-b647-7ea6b4070ff6,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:49,04/08/2023 13:33,04-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
65174ff7-6a48-428a-84d9-4737493637a0,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:57,04/08/2023 12:00,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
72b5ce30-a130-4aca-b705-ec4f8cd852ea,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:30,04/08/2023 20:39,04-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
6160e5fe-7f80-42be-8a33-888ce03b35fc,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 14:36,04/08/2023 14:40,04-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
45d88bfe-bada-4b4c-a24b-2ccdc74696a0,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:38,04/08/2023 08:39,04-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
649d5383-0631-4340-af5c-b02490344be2,Outcall,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 13:00,04/08/2023 13:02,04-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
4e50803c-a1a7-4d8e-85da-c5f26afa6cb3,Inbound,Returns,Return request,,,,04/08/2023 18:50,04/08/2023 19:01,04-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
fac4ab92-34c3-4a13-9608-dfd5770836a6,Inbound,Returns,Wrong,,,,03/08/2023 22:30,04/08/2023 10:42,04-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
f9c72582-0fe0-4ec3-943a-67b09721f349,Inbound,Returns,Return request,,,,04/08/2023 01:15,04/08/2023 09:48,04-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
e6da1ed6-fd06-4a64-a903-c728bb1c901f,Inbound,Order Related,Priority delivery,Bahut acha lga bat kr ke..I thik complete not a solve my problem but a relax feel is ask a mam I hope my order time to deliver in my Peace thank you mam...???,,,04/08/2023 11:08,04/08/2023 11:09,04-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
3fdf4ef4-aa2f-4401-8883-048235c0e02c,Inbound,Product Queries,Product Specific Information,Customer executives not providing solutions. Only diverting it,,,04/08/2023 08:25,04/08/2023 13:49,04-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
59229b43-c33f-4c44-a2e8-7a92d1d5915d,Inbound,Payments related,Wallet related,Best,,,04/08/2023 23:44,04/08/2023 23:46,04-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
eb43270a-3ba5-403a-a78d-dd2cd2dc5f6a,Inbound,Returns,Reverse Pickup Enquiry,,323025d3-535a-44e4-9af4-61e9e4a83f50,26/07/2023 13:58,04/08/2023 12:31,04/08/2023 12:37,04-Aug-23,KOPPAL,Electronics,1399,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
7a8aa2b5-c3a9-40e6-9aa8-e8e9908e287d,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:20,04/08/2023 19:20,04-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
280ad845-888b-4a85-9a09-ae78a9b5343b,Outcall,Returns,Missing,,,,04/08/2023 10:29,04/08/2023 21:40,04-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
73080a09-f73d-47fb-b264-20cd962c252f,Outcall,Cancellation,Not Needed,All good ,,,04/08/2023 16:40,04/08/2023 16:41,04-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
ee8db142-63f0-4abe-bf61-931362eb8349,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:43,04/08/2023 22:11,04-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
b52be7a3-8abe-40aa-ac23-c9d1a29b599b,Inbound,Payments related,Payment related Queries,I want my offer as same as that it was during my prder placing time. The order was not placed due to your website issue. Now the same offer is not available on that product as of now. I have made the payment two times and still it was not placed. This is completely ridiculous that Shopzilla has such issues that too on website. ,,,04/08/2023 07:07,04/08/2023 07:16,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
d743b3c0-1287-49b6-8694-ddbe6d2aa156,Outcall,Order Related,Delayed,,,,04/08/2023 07:05,04/08/2023 07:07,04-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
a5aef8a5-1d30-44b0-ba39-aaa884e6c92a,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 12:18,04/08/2023 12:19,04-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
5bdec632-0a00-4940-a1a5-3a0f981d8068,Inbound,Product Queries,Product Specific Information,Baat chit   solved,,,04/08/2023 15:03,04/08/2023 15:51,04-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
bba5db92-305a-4604-873c-8d3c92f44069,Inbound,Order Related,Invoice request,,,,04/08/2023 19:09,04/08/2023 19:10,04-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
84227102-aab1-42d3-a31c-8843395b0684,Outcall,Cancellation,Not Needed,,,,04/08/2023 20:13,04/08/2023 21:02,04-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
77b2e051-cd9b-47a6-bf58-e81c9a0e9bf0,Inbound,Returns,Fraudulent User,I am happy with Shopzilla executive sandeep the way he talk to me is very good ,,,04/08/2023 08:13,04/08/2023 08:17,04-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
98228734-361e-4b35-b7d3-ff2090831363,Inbound,Order Related,Installation/demo,,,,04/08/2023 11:20,04/08/2023 11:27,04-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
ad485c3f-819e-4d71-b63b-35fed276d69a,Inbound,Returns,Missing,,,,04/08/2023 21:03,04/08/2023 21:04,04-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
290f4ac6-0184-48a5-b5c0-df4dc54082eb,Inbound,Returns,Damaged,,,,03/08/2023 22:30,04/08/2023 20:40,04-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
acea34d9-b581-4a7b-a530-c43fb6cc870c,Inbound,Refund Related,Refund Enquiry,Super ,,,04/08/2023 00:31,04/08/2023 00:32,04-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
fe19dfb7-ba33-4ece-b5f3-4e42013c44dd,Inbound,Returns,Return request,Best ,,,04/08/2023 20:21,04/08/2023 20:26,04-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
4d5d9541-e922-479a-9eb6-6a1149425bed,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,04/08/2023 13:24,04/08/2023 13:26,04-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
5f7a5018-6b91-4f75-9931-c74f5def5658,Inbound,Shopzilla Related,Shopzila Premium Related,,,,04/08/2023 20:13,04/08/2023 20:22,04-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f0cabb86-688c-403d-b5f7-9ffbb9545a89,Inbound,Feedback,UnProfessional Behaviour,Stop keeping someone else闁剧粯娲濋崝鍛存嚇閻 money. Pls give me my refund,,,04/08/2023 20:06,04/08/2023 20:12,04-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
b38e3eb2-a0ff-4ceb-810d-2ab238491a52,Inbound,Order Related,Delayed,,,,04/08/2023 20:26,04/08/2023 23:59,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
d05697f5-182f-475c-b3f0-2aa42b130981,Inbound,Returns,Return request,,,,04/08/2023 16:22,04/08/2023 16:27,04-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
becea926-5778-4149-b404-f5dd1738c555,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:28,04/08/2023 22:30,04-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
92b12ed7-5638-4f98-954d-958ee8b803e5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:18,04/08/2023 11:23,04-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,4
de0d9df9-de3c-47cd-b8e3-bd866c6a0ec6,Outcall,Returns,Reverse Pickup Enquiry,,b2d3d0e3-e7a4-4434-9c54-fb23fc9f2042,18/07/2023 12:13,04/08/2023 10:26,04/08/2023 10:49,04-Aug-23,SURIYAWAN,Mobile,5999,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
415f0e3b-947c-4425-a91a-1a74146b0939,Inbound,Payments related,Payment related Queries,,,,03/08/2023 23:23,04/08/2023 11:19,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
acc7bc6c-cfcd-4549-b98f-4b1070f26728,Inbound,Order Related,Delayed,Please ensure you provide the correct update on dispatch status on your app. My order shows out for delivery since day before yesterday whereas it has not yet arrived! ,,,04/08/2023 11:02,04/08/2023 11:17,04-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
fd67a86d-821a-42a3-b47e-a67c42be0bbe,Inbound,Returns,Return request,,,,04/08/2023 20:29,04/08/2023 20:33,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
6ca65b3d-af99-469d-824f-6059d8e86e59,Inbound,Order Related,Installation/demo,,,,03/08/2023 15:44,04/08/2023 09:00,04-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
fb42abf7-2698-4e05-8e30-a2e3d330b281,Inbound,Returns,Return request,,,,04/08/2023 06:58,04/08/2023 07:15,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,2
710e75b1-2007-43a9-9c52-e8777f12cddc,Inbound,Order Related,Order status enquiry,Nice work ,,,04/08/2023 17:51,04/08/2023 17:59,04-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
01bea120-067f-4715-9512-09a9dcc9b2d5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:56,04/08/2023 18:00,04-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
6390aadd-1d25-4aa9-bcda-8cd02eeef923,Outcall,Order Related,Seller Cancelled Order,,,,04/08/2023 10:39,04/08/2023 10:45,04-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e9fa792c-8ef0-4c85-8453-f1f87c9bbaab,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:10,04/08/2023 22:11,04-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
0041d7f5-aa21-48fe-a320-0c5733aded23,Outcall,Cancellation,Return cancellation,,,,04/08/2023 11:57,04/08/2023 13:17,04-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
a085eee3-5907-4b10-9755-7aaca4d5adf0,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 17:01,04/08/2023 19:30,04-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
2cb30bda-acd2-444f-ad30-73cb803db040,Outcall,Returns,Fraudulent User,,c8b05091-7e36-4352-b2ed-646e56f5fb2d,28/07/2023 18:39,04/08/2023 13:48,04/08/2023 16:20,04-Aug-23,MUZAFFARNAGAR,Books & General merchandise,157,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
70ab9957-1fbc-4b20-aa8b-f543699644b0,Outcall,Cancellation,Not Needed,No come to whishmaster delivery ,,,04/08/2023 10:57,04/08/2023 10:58,04-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
10ee5180-1528-40fc-b4d9-f1f5e3e8e83e,Inbound,Refund Related,Refund Related Issues,,,,03/08/2023 21:06,04/08/2023 14:43,04-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
7a19917d-ebb0-4f89-8aaa-da8b466b4383,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:35,04/08/2023 16:37,04-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
252ba249-9aad-456d-8ac7-d6a0f5ee3254,Inbound,Cancellation,Return cancellation,"Very difficult to make them understand, called for 5 times. Still no resolution ",,,04/08/2023 18:26,04/08/2023 18:35,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,2
dbc4292a-0a92-415d-b500-58d78a81f997,Inbound,Returns,Fraudulent User,,,,04/08/2023 19:53,04/08/2023 19:54,04-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
235e548b-31ff-490b-a58d-8734e9b99e01,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 20:27,04/08/2023 20:31,04-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
691b21f3-3a2c-444c-8859-9de60c53e236,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:05,04/08/2023 15:09,04-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
7fd696ee-0977-43fd-8341-f82dc4224e71,Inbound,Product Queries,Product Specific Information,Very bad experience delivery boy,,,04/08/2023 00:21,04/08/2023 02:08,04-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
ff62de50-164f-4cb4-b136-a5bb3dc1531a,Inbound,Order Related,Installation/demo,Jhah,,,04/08/2023 18:51,04/08/2023 19:12,04-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
032d9e6f-9919-499c-9a13-6850b9766294,Inbound,Returns,Missing,,,,04/08/2023 22:03,04/08/2023 22:28,04-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
2483c8f6-74ff-4d84-a6b7-4ff7a0bbfc6f,Inbound,Cancellation,Return cancellation,,,,04/08/2023 18:30,04/08/2023 18:37,04-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
8a5ddc01-b563-4413-8c18-7800e04e616e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:47,04/08/2023 19:48,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
1d7a0183-36cf-4840-bdc5-8f2f68eb09fd,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:47,04/08/2023 20:51,04-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
1167034b-ea0d-4d3f-8d78-55f317221180,Inbound,Returns,Return request,Good work ,,,04/08/2023 07:44,04/08/2023 07:47,04-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
2e67e0d0-80df-4604-b757-96707223f89d,Inbound,Returns,Service Centres Related,Make all the executive to learn from him bcoz most of the executive are uneducated of your system ,,,04/08/2023 23:14,04/08/2023 23:15,04-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
ac509135-b936-4acb-a554-4cb2e218a42e,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla are getting worst day by day. Tell customer to shift to SuperBuy. ,,,04/08/2023 21:41,05/08/2023 01:39,05-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,2
159a734e-a1e6-4ed5-b6fe-46ab8ba57886,Inbound,Cancellation,Not Needed,,,,03/08/2023 20:19,04/08/2023 07:27,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
4dc9a38b-1c90-42d4-a353-1171f5d6ed4e,Inbound,Returns,Return request,,,,04/08/2023 14:18,04/08/2023 14:23,04-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
cc60aa84-2945-4773-ab52-33ae42f5f101,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:22,04/08/2023 19:23,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
294b826f-e4cd-429f-888f-ccbbbb28feb4,Inbound,Returns,Return request,,,,04/08/2023 06:53,04/08/2023 06:55,04-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
b1c22eac-8a56-4bfe-9efc-d9c72c15e600,Inbound,Returns,Fraudulent User,,,,04/08/2023 19:02,04/08/2023 19:04,04-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
000e96b5-b38e-4195-8a5c-c2593ef7a6fc,Outcall,Returns,Return request,,83a3c17e-8967-4d1b-9cb9-6c16fcb7ebf1,26/07/2023 11:31,04/08/2023 15:42,04/08/2023 15:46,04-Aug-23,PULPALLY,Electronics,798,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,4
3dd925df-ae1a-4468-860e-12a8cb89b344,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:38,04/08/2023 11:40,04-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,3
31bd6781-aa07-4070-bda5-a7365bcd6767,Inbound,Shopzilla Related,General Enquiry,Thanks ,,,04/08/2023 18:04,04/08/2023 18:08,04-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
5aab2fcc-7f97-406a-b0b3-8c62f07600f4,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,,,04/08/2023 19:52,04/08/2023 20:12,04-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
daa2d85a-a6a4-4b84-9f83-fc67672eded9,Inbound,Returns,Wrong,??? ???? ??? ??? ,,,04/08/2023 23:56,04/08/2023 23:59,04-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
a98bc6f1-77b9-45ca-96a2-7c8f4994d199,Inbound,Order Related,Invoice request,,,,04/08/2023 20:27,04/08/2023 20:31,04-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
622841e5-c3c5-4d84-9ee9-299f8b397f3a,Inbound,Returns,Reverse Pickup Enquiry,,95b9b984-331d-4d0f-9042-addd1fded17e,20/07/2023 08:40,04/08/2023 23:00,04/08/2023 23:10,04-Aug-23,CHENNAI,LifeStyle,1554,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
0da534d6-da94-49a8-9959-3c220344b81b,Inbound,Returns,Wrong,,,,03/08/2023 08:01,04/08/2023 18:59,04-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
8d8fddbc-fbde-4b12-b398-aaf31511f773,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla need to good delivery boy.,,,04/08/2023 08:39,04/08/2023 08:42,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
70a063dd-3de2-481c-86a8-c38502c0d3e5,Inbound,Refund Related,Refund Enquiry,Make more value offer by customer support.  ,,,04/08/2023 22:24,04/08/2023 22:30,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
516af6f9-1eda-44ad-87e0-2d3f22844035,Inbound,Order Related,Installation/demo,My problem not solved your customer care executive told me contact to service centre so if you can provide after sale this types of services so why I will any buy my product on this Shopzilla platform still I will buy only trust on Shopzilla because Shopzilla solved afte sales problem but this my very poor experience un helpful your customer care service... ,,,05/08/2023 00:02,05/08/2023 00:10,05-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
4c1a8a7a-7ae5-4bd5-8292-3bd07bab3eb6,Inbound,Product Queries,Product Specific Information,Highly efficient customer support executive. Solved my query in no time. Thanks Shopzilla ,,,04/08/2023 12:28,04/08/2023 12:32,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
41949fd4-d6e1-4992-aceb-0ceb20ae3593,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:40,04/08/2023 20:43,04-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
81d480a3-26bd-41f6-ab75-7d2b52c377fa,Inbound,Order Related,Delayed,,,,04/08/2023 15:44,04/08/2023 15:56,04-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
29e904f5-763e-49b0-8521-8f01a14bdf10,Inbound,Payments related,PayLater related,,,,04/08/2023 17:46,04/08/2023 17:50,04-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
4ffff21c-66cb-4a1e-9599-adbe16bf7cd7,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:59,04/08/2023 22:11,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
f68b68ec-d93e-48d9-8a36-6d49e3e59125,Inbound,Order Related,Delayed,,c338fc8d-c124-43b8-a2c4-5376d93de365,23/07/2023 12:13,04/08/2023 12:16,04/08/2023 12:41,04-Aug-23,CHENNAI,LifeStyle,7085,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
205bd00e-a5a9-48ba-8920-99c22fd1e25d,Inbound,Returns,Return request,Wonderful and fabulous customer service,b7b5eb62-45af-4b62-acf2-0ec83c5e44f1,17/07/2023 15:39,04/08/2023 17:53,04/08/2023 17:57,04-Aug-23,VISHAKHAPATNAM,Electronics,1849,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
d1d386ad-1f65-4844-935a-e6d1946056d7,Inbound,Refund Related,Refund Enquiry,,220f5111-723f-479d-afae-3fd1c1b82566,25/07/2023 19:22,04/08/2023 10:15,04/08/2023 10:16,04-Aug-23,AHMEDABAD,LifeStyle,624,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
51d28724-a414-481e-bcac-4dc22ef31e6d,Inbound,Order Related,Delayed,,,,04/08/2023 19:51,04/08/2023 19:58,04-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
a52f2e96-fbff-4017-b0ba-32d200c7ce6d,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 16:53,04/08/2023 17:01,04-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
d62221c0-9589-4071-8d37-fcc3b57931b7,Outcall,Returns,Reverse Pickup Enquiry,Very good ,,,04/08/2023 14:22,04/08/2023 14:28,04-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
2abccbbc-c12c-4802-8e0a-47c6ba7a294b,Inbound,Order Related,Invoice request,Mst LGA ,,,04/08/2023 16:50,04/08/2023 16:51,04-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
79f29f8a-eb70-445d-9806-cbb175480b97,Email,Returns,Damaged,I still didn闁剧粯娲濋崝鍛存嚇閻 get my refund,80f10bd5-6fe6-447b-8346-c3695d9ae9ff,08/07/2023 22:20,01/08/2023 18:28,04/08/2023 00:12,04-Aug-23,HISAR,Books & General merchandise,81,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
739ff964-a8e6-4c3e-afa3-242df9d5bd79,Inbound,Refund Related,Refund Enquiry,When calling in costume care that time only for product based only possible... but separately not possible to connect ,0c00667f-0d86-40a8-b28e-e4c257865dd8,20/07/2023 21:38,05/08/2023 00:23,05/08/2023 00:27,05-Aug-23,CHENNAI,Mobile,32999,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
867ef586-99a0-485b-a3f9-05a3628ae9bf,Outcall,Returns,Missing,,,,04/08/2023 08:40,04/08/2023 08:40,04-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7549c230-c47b-4352-bb2c-980791dc640e,Outcall,Cancellation,Not Needed,TQ nivesh,,,04/08/2023 16:26,04/08/2023 16:27,04-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
1e792885-c888-4919-ba70-20c06d2c0f91,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,04/08/2023 18:30,04/08/2023 18:33,04-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
c63564fa-2c2d-4525-acd9-80dd2244fe10,Inbound,Order Related,Delayed,,49ed04c6-8fa3-4b71-9dd4-b6045c7d46f3,27/07/2023 23:56,05/08/2023 00:09,05/08/2023 00:13,05-Aug-23,ZIRAKPUR,Books & General merchandise,1474,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
2b876d3c-27b1-495b-b184-3c0612f51244,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:26,04/08/2023 09:32,04-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
ffb3ab6c-cb7c-4c01-adc0-01ab787e9a1b,Outcall,Returns,Wrong,,,,04/08/2023 09:44,04/08/2023 09:50,04-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
659f4a49-2b04-467a-8c57-23750c94aa3a,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:46,04/08/2023 14:23,04-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,1
22a42eaa-0a1a-4b8b-94b1-c46c0643a0a3,Inbound,Order Related,Installation/demo,,,,04/08/2023 17:34,04/08/2023 17:53,04-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
64965e71-4187-41da-b507-62b0618df7ca,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:11,05/08/2023 01:04,05-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
0476df5f-15f2-4f73-aac1-246714226611,Inbound,Feedback,UnProfessional Behaviour,,8d574981-ced9-4671-a3a8-8143df32b96c,28/03/2022 15:13,04/08/2023 13:05,04/08/2023 13:07,04-Aug-23,MUMBAI,Home Appliences,32898,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
c7702581-75d9-4487-97bc-5c2c6d668c8f,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:52,04/08/2023 15:54,04-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
3039c07f-4527-4366-abad-5acf8035fdcc,Outcall,Returns,Reverse Pickup Enquiry,,147073d0-3453-47fb-aadd-d01a27445347,17/07/2023 21:16,04/08/2023 15:00,04/08/2023 15:05,04-Aug-23,SATNA,Electronics,2999,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
b25d87bc-c203-4cb2-b64c-8cce4ff333fb,Inbound,Order Related,Seller Cancelled Order,,,,04/08/2023 08:23,04/08/2023 08:27,04-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
baabcad3-fd0b-44fb-9dde-ffd75abe5833,Inbound,Returns,Fraudulent User,,,,04/08/2023 11:04,04/08/2023 11:18,04-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
85d130e9-f943-4f77-9933-06dece5aba05,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:24,04/08/2023 16:21,04-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
30ebd5de-b05e-4050-8aae-ff2745387f3d,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:23,04/08/2023 08:30,04-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
15ec208a-393b-452f-b264-f8cfd1d07e44,Inbound,Order Related,Delayed,We bad experience and also they are disconnecting the ongoing call,,,04/08/2023 20:37,04/08/2023 20:45,04-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
9193a623-cb18-4efd-a04b-c1b954263a72,Inbound,Order Related,Installation/demo,,,,04/08/2023 21:45,04/08/2023 21:47,04-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
765289dd-1da6-4f7c-8c06-46802065c405,Inbound,Returns,Return request,,,,04/08/2023 22:34,04/08/2023 22:52,04-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
0f52cfc8-6626-4398-b17b-7c85570454df,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 18:20,04/08/2023 18:22,04-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
c6fe4a47-2113-4574-a6c1-9689e1f076a0,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:16,04/08/2023 19:17,04-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
111a06a7-a023-4f9f-a18d-5ce5a31aca32,Outcall,Returns,Fraudulent User,,,,04/08/2023 23:17,04/08/2023 23:20,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f2ac5e11-40ba-4a85-96fc-55111b5fa975,Inbound,Returns,Return request,,822bc804-8c68-4423-93bd-9e16583ecdef,20/07/2023 21:57,04/08/2023 17:59,04/08/2023 18:01,04-Aug-23,ALLAHABAD,Electronics,1499,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
a90538bb-504d-4fe4-bd69-fc3f4758fcda,Inbound,Order Related,Seller Cancelled Order,,,,03/08/2023 23:28,04/08/2023 07:02,04-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,3
b93f99f9-b5a0-4a6d-b989-a19c30a18186,Inbound,Order Related,Delayed,,,,04/08/2023 18:20,04/08/2023 19:32,04-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
7cfc5bac-f52f-4cdc-9411-0317afe78722,Outcall,Shopzilla Related,General Enquiry,,,,04/08/2023 15:56,04/08/2023 15:59,04-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
787a369d-12bf-4e35-b360-4e36b694ccdf,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 13:25,04/08/2023 15:46,04-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
eef1eebd-89fc-417e-b37f-c9396dc2d86e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:32,04/08/2023 18:33,04-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b0abc312-c630-4681-949a-95007bad26df,Inbound,Returns,Missing,,,,04/08/2023 19:59,04/08/2023 23:11,04-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,4
80f81b47-019e-43d3-9194-7f0d96217b06,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 23:48,05/08/2023 00:50,05-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
31bf369c-1303-4070-887b-fe0b5ae63729,Outcall,Returns,Service Centres Related,Good ,8b1c0add-2b98-412a-b624-92bec22e311c,20/10/2022 14:29,04/08/2023 09:17,04/08/2023 09:18,04-Aug-23,KHALILABAD,Electronics,1199,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
a1e87be9-ac05-4874-ae9b-f02761635200,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 13:24,04/08/2023 00:08,04-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
02ccf039-bb86-4f35-a268-5d86650be969,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support thank you for the help ,,,04/08/2023 08:36,04/08/2023 08:39,04-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
e63ffc38-ed8f-45d4-82ae-cd6fadb1d919,Outcall,Returns,Reverse Pickup Enquiry,Very good,,,04/08/2023 14:51,04/08/2023 14:55,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
a06f6eba-fd5f-4d04-8894-7897e7698c5f,Inbound,Order Related,Delayed,,1fd99543-0637-463d-89d0-8599248ec869,25/07/2023 18:39,04/08/2023 17:44,04/08/2023 17:44,04-Aug-23,SRINAGAR,Books & General merchandise,99,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
19728bce-a0e1-4a48-b62d-fce399676143,Email,Payments related,Online Payment Issues,Good mam aap se bat kar ke achha   aap problem solf kiyen,,,04/08/2023 18:36,04/08/2023 18:38,04-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,1
f39f7259-41b0-463e-88d5-ecce5fb2b654,Inbound,Returns,Service Centres Related,Please resolve the issue falstly,,,04/08/2023 09:13,04/08/2023 09:47,04-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
ce125fe7-e41c-42f9-846f-b8bd61e235c2,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:07,04/08/2023 16:08,04-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
50e66b6c-4991-4754-8fa0-9884df996a9d,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 23:05,04/08/2023 23:47,04-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
2cdf162d-5f76-440a-b642-2e3c5ba27fac,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 09:06,04/08/2023 09:32,04-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
8b8e18f0-3b37-4373-b8db-a806807f46fd,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:55,04/08/2023 19:57,04-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
08c144cc-2d48-4177-8893-502b293208f8,Inbound,Returns,Return request,,519c2622-2d31-46f7-a492-594cf04709eb,13/07/2023 23:28,04/08/2023 17:17,04/08/2023 17:20,04-Aug-23,NAJIBABAD,Electronics,1599,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
a637abc3-983d-464e-b38e-478586b719fe,Inbound,Returns,Reverse Pickup Enquiry,,fbbad416-8578-4f5d-8cc2-31cc40fe5078,17/07/2023 11:24,04/08/2023 19:17,04/08/2023 19:19,04-Aug-23,GAYA,Furniture,9239,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
0a4463b0-80fd-40de-96fc-544af2f82d07,Inbound,Order Related,Order status enquiry,,,,04/08/2023 11:13,04/08/2023 11:27,04-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
a87a388b-7a89-4299-adab-386bfd81feee,Inbound,Returns,Return request,,,,04/08/2023 16:21,04/08/2023 16:23,04-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
471c10a0-96bc-4013-8896-2130c58c0404,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:26,04/08/2023 19:27,04-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
83df2556-bf35-44b6-8725-61c8e347f535,Inbound,Returns,Product related Issues,,,,04/08/2023 20:07,04/08/2023 20:08,04-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
7c518b17-9400-46aa-b320-260490e4afa0,Inbound,Returns,Return request,???????? ???? ?? ???? ????? ????????? ???? ?? ?????? ?? ????,,,04/08/2023 22:08,04/08/2023 22:15,04-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
35e8a618-78c7-46c8-b87c-fa0a9f56231d,Inbound,Cancellation,Not Needed,Nice,,,04/08/2023 06:30,04/08/2023 06:32,04-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
0c968612-cb86-4fbd-8c28-85ced7f5bfb3,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 18:57,04/08/2023 19:27,04-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3d591a1d-d4ee-40dc-b8b1-842b6d038589,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:18,04/08/2023 10:21,04-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
695ab6e0-f486-4124-9830-3b0a5941b331,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:10,04/08/2023 12:12,04-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
9e7ab217-2895-4c11-87e4-bea1c9bf283e,Inbound,Order Related,Delayed,Done,,,04/08/2023 21:57,04/08/2023 21:59,04-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
1982a905-674a-469e-a4f8-7eb22fa223b8,Inbound,Returns,Technician Visit,Shopzilla service very bad I am not any purchase this site ,,,04/08/2023 19:54,04/08/2023 19:55,04-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
1dae756c-fb0f-4dc9-9668-99b4eb24532e,Inbound,Returns,Return request,,,,04/08/2023 11:35,04/08/2023 11:38,04-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
6d230ac1-1ed2-41c0-a63a-faeda4b570a8,Outcall,Cancellation,Not Needed,,,,04/08/2023 07:04,04/08/2023 07:25,04-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
11cc80ea-e14d-4998-af75-e02c12cd1a69,Inbound,Returns,Wrong,,,,04/08/2023 10:35,04/08/2023 10:37,04-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
099ee869-db5f-4ff7-aee8-bb38daa76a60,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:11,04/08/2023 21:14,04-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
a83bf8ac-5f58-4403-b969-34752de5f01a,Inbound,Payments related,Payment related Queries,Best,,,04/08/2023 13:17,04/08/2023 16:22,04-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,3
c6802715-70e6-4283-9909-d1bf773a2aa4,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:40,04/08/2023 22:11,04-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,1
59138c06-fd46-4763-97d5-5e6cb5f09429,Inbound,Returns,Fraudulent User,Make policy flexible which is feasible for costumer ,,,03/08/2023 13:57,04/08/2023 20:31,04-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
ee44f423-d140-4765-b750-e1bd6362c4e4,Inbound,Returns,Wrong,,,,03/08/2023 16:18,04/08/2023 11:38,04-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
b9d5ca84-744b-4b02-a27e-764d65a4b0f2,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,04/08/2023 17:01,04/08/2023 17:06,04-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
09a85920-18d8-4916-8d42-da61ab0356ae,Inbound,Order Related,Order status enquiry,Not,,,04/08/2023 18:59,04/08/2023 19:05,04-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
f792fdb5-d1c8-406b-b932-1127229df9ae,Outcall,Returns,Reverse Pickup Enquiry,?????? ????? ??? ????? ???? ???????? ????? ?? ????? ????? ?? 4 ??? ?? ???? ?? ?????? ?? ??? ?? ??? ???-??? ??? ?? ??? ?? ???? ???? ???????? ????? ?????? ???? ????? ????? ????,c6e44509-b0ea-443d-a6c6-415212b9688e,25/07/2023 14:46,04/08/2023 11:13,04/08/2023 11:16,04-Aug-23,CHITTORGARH,Home,4299,,Timothy Grant,William Park,John Smith,31-60,Morning,5
c1dce810-b8ff-4166-b31e-e3011ff7c7e3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:24,04/08/2023 17:27,04-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
119289f4-b21b-4e96-bf6c-08fb3f291824,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 21:09,04/08/2023 21:53,04-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
202d4c31-0548-44db-9cc3-6df269d038f5,Inbound,Order Related,Delayed,,7408f472-9d5f-4066-ba48-6049c3663da8,17/07/2023 07:33,04/08/2023 22:10,04/08/2023 22:11,04-Aug-23,SAMASTIPUR,Books & General merchandise,84,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,2
427bdb99-782b-402a-b586-141fddc617be,Outcall,Order Related,Order status enquiry,Customer care do not have any proper update they just avoid saying the scripted lines. Hopeless!,,,04/08/2023 11:33,04/08/2023 11:49,04-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
142e20fb-2058-4204-8b3a-81e827236903,Inbound,Returns,Service Centres Related,,,,04/08/2023 10:48,04/08/2023 10:49,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
b28d869e-c7d1-4b74-94ae-5809097aa103,Email,Offers & Cashback,Affiliate Offers,???? ??? ???? ???? ????? ???,,,04/08/2023 13:56,04/08/2023 13:57,04-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
2d6d2af5-fdf6-4ea1-ab9e-fc05b11d524d,Outcall,Refund Related,Refund Enquiry,,,,04/08/2023 09:20,04/08/2023 09:22,04-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
cd8919fc-3c88-4083-a88c-a5a8aa551344,Inbound,Returns,Return request,,,,04/08/2023 18:11,04/08/2023 18:43,04-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,3
2f39e253-7224-465c-8a10-07050bf3250d,Outcall,Returns,Reverse Pickup Enquiry,Please solve my issues on replacement,,,04/08/2023 09:05,04/08/2023 09:40,04-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
8667a267-a729-4046-a1e5-d544727582d7,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:36,04/08/2023 21:42,04-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
f3bc81ea-8029-49e9-beb7-af62755c882b,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 08:14,04/08/2023 08:15,04-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,4
b94bf1b7-6bbe-4d56-a528-8e087e4e5c62,Inbound,Returns,Return request,,,,04/08/2023 11:52,04/08/2023 12:30,04-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
f545df32-d725-4648-a40c-78db153b4cd2,Inbound,Order Related,Installation/demo,Ensure timely response / Information/ Email / SMS... My LG TV was delivered in the morning and I get a SMS / email at around 3.30 pm with the instructions required to be followed during delivery. ,,,04/08/2023 16:36,04/08/2023 18:18,04-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,3
9dfa059b-3d82-45fc-884a-208e56008c2a,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 19:03,04/08/2023 19:04,04-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
755a75da-b53e-4db4-b51e-bca784d01b57,Inbound,Order Related,Order status enquiry,,,,04/08/2023 18:48,04/08/2023 18:53,04-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
86419380-298c-44b7-9f77-0d9d021c0071,Outcall,Returns,Wrong,,,,04/08/2023 20:49,04/08/2023 23:44,04-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
71b8b7df-b3d6-4728-9daa-858f8e1214c9,Inbound,Returns,Reverse Pickup Enquiry,,33584abb-9976-4ea0-beb7-3d6289f468a5,08/07/2023 09:32,02/08/2023 17:25,04/08/2023 08:55,04-Aug-23,SIKANDERPUR,Books & General merchandise,13263,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dd58b38c-eddd-4cd0-bacc-06ad9156b5b6,Inbound,Shopzilla Related,General Enquiry,Thanks to solve my prblm,,,04/08/2023 07:27,04/08/2023 07:29,04-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
c43bd069-adb3-4b6a-8db8-c80b6960d4bd,Inbound,Returns,Return request,,,,04/08/2023 08:31,04/08/2023 08:33,04-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
abab2cf6-0128-439c-912e-c8633d9bc1e5,Inbound,Order Related,General Enquiry,Automatic complaint registered why this was horrible and aslo I complaint against him police station and consumer case ,,,04/08/2023 12:51,04/08/2023 12:58,04-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
72fb12f3-951f-47e1-b074-3180b9f66a31,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:01,04/08/2023 17:01,04-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ad95caa1-b155-45da-9f01-9236939002fd,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:02,04/08/2023 20:06,04-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
71420e97-6689-4253-8bd2-c32699be9e24,Inbound,Order Related,Delayed,Customer care should be having required information. Shipment of my product is delayed but customer care is not having any information about the reason for the delay or new timeline for dispatch. ,,,04/08/2023 16:18,04/08/2023 16:59,04-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
5a663532-9c77-43bf-b13e-b53e2f65c221,Outcall,Returns,Return request,Thanks you,,,04/08/2023 13:10,04/08/2023 13:19,04-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
b9afb580-5973-4fc7-a457-c06081d3543e,Inbound,Payments related,PayLater related,Good,,,04/08/2023 06:28,04/08/2023 06:31,04-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
285677c1-2b6b-4caf-a8e0-6ee628529c0e,Inbound,Refund Related,Refund Enquiry,very good ,,,04/08/2023 21:22,05/08/2023 00:08,05-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
91e86c0e-b533-498e-ac8b-57f920f30f86,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 00:39,04/08/2023 20:38,04-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,3
6109f693-8782-42a8-b767-ca6f4d0712ea,Inbound,Returns,Missing,You talk very fast but other is all good thanks ??,,,04/08/2023 10:51,04/08/2023 11:02,04-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
66651188-1f5b-4149-846a-602202ea8a30,Email,Order Related,Delayed,"Customer support is not available properly, I have been calling for a month but till now my problem is not resolved. ",ecf09ba7-3fc1-449e-a76a-6050c88a76d9,09/07/2023 21:28,04/08/2023 07:36,04/08/2023 07:52,04-Aug-23,KHAGARIA,Books & General merchandise,193,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
15513ca2-01a1-45fb-a379-d302340446c2,Inbound,Order Related,Order status enquiry,Good,,,04/08/2023 12:38,04/08/2023 14:35,04-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
a50bd96a-b093-4032-8ac7-4d4354ade729,Inbound,Returns,Reverse Pickup Enquiry,??????????,,,04/08/2023 10:23,04/08/2023 10:40,04-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
59f70f71-edd9-4f91-958a-eb77087639d6,Outcall,Returns,Fraudulent User,,,,04/08/2023 14:28,04/08/2023 14:35,04-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
cc4a4a3e-dd71-41bb-8d79-564125771332,Inbound,Returns,Missing,,,,04/08/2023 19:45,04/08/2023 19:46,04-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
d751750d-b7ed-4d31-afa5-c898f6da6320,Outcall,Order Related,Invoice request,,,,04/08/2023 10:55,04/08/2023 11:20,04-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
b539553f-4ce9-4f9a-ab9f-cd7b621a68d0,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:34,04/08/2023 21:34,04-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
2428093c-3dc5-4d83-b9f6-7b87e4aeb8e6,Inbound,Payments related,Online Payment Issues,,,,05/08/2023 00:38,05/08/2023 00:39,05-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
9bb2b4a4-c9b4-45f2-972b-138cd86cbdff,Outcall,Order Related,Seller Cancelled Order,,,,04/08/2023 09:51,04/08/2023 10:29,04-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
c97292b4-0a44-40a5-b7b8-eb431e68f8b1,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:42,04/08/2023 11:57,04-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
285ecff4-59be-4bb7-9684-cb0e54799f27,Inbound,Order Related,Order status enquiry,,a3bed3d2-a263-41b5-b437-7944c93d8015,01/08/2023 06:29,04/08/2023 09:54,04/08/2023 10:01,04-Aug-23,KATIHAR,Books & General merchandise,13999,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
d6a56c2d-e0e0-4815-83d7-a89ad59df5d4,Inbound,Returns,Return request,,,,03/08/2023 20:39,04/08/2023 11:21,04-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
16391c46-758b-4615-8e4f-4d9a6cc8cf54,Inbound,Returns,Missing,,,,04/08/2023 17:52,04/08/2023 22:12,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
684ad176-6e28-4edd-9a6f-55525b884150,Inbound,Returns,Reverse Pickup Enquiry,Good feel about calling solutions ,,,04/08/2023 10:04,04/08/2023 10:09,04-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
bcbd8c25-bbf7-4c4d-839b-71bab644b019,Inbound,Order Related,Order status enquiry,,,,04/08/2023 17:35,04/08/2023 18:40,04-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
bf47192e-0ecf-49ad-a083-aecd0a031933,Inbound,Returns,Return request,,,,04/08/2023 12:40,04/08/2023 13:22,04-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
2941cd63-6a41-47ab-ac8d-4323ac984cb4,Inbound,Returns,Service Centres Related,,,,05/08/2023 01:01,05/08/2023 02:54,05-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
82d11031-34fd-48ed-8b48-a7706cb80e5b,Outcall,Returns,Reverse Pickup Enquiry,,e34b3d6a-0b6f-431b-bf33-dc241670b30a,11/07/2023 23:57,04/08/2023 15:51,04/08/2023 15:52,04-Aug-23,DHARANGAON,Books & General merchandise,3550,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
8404f5c8-dbb2-47bf-a569-80427f5e5558,Outcall,Refund Related,Refund Related Issues,,,,04/08/2023 19:10,04/08/2023 19:11,04-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
6776bc19-94f6-4ac0-b3a4-042616cdaa80,Inbound,Payments related,Wallet related,,,,04/08/2023 00:33,04/08/2023 00:34,04-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
a880f6b2-e8a3-4bf0-afd5-3714c1ba1dd7,Inbound,Returns,Fraudulent User,,,,04/08/2023 09:39,04/08/2023 09:40,04-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
e6dffc6a-0912-4367-b58a-01feba1dc90e,Inbound,Order Related,Invoice request,,,,04/08/2023 18:53,04/08/2023 19:01,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
2574536f-b60b-440e-88b5-130b0dd8c3b2,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 23:48,04/08/2023 23:56,04-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
e16fc2f2-753d-4e29-933c-639faca4b265,Inbound,Returns,Reverse Pickup Enquiry,??????? ,,,04/08/2023 13:09,04/08/2023 13:18,04-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
b1d046fd-ef91-44a2-8455-29f7a26aba3d,Email,Refund Related,Refund Related Issues,,f6d53ce4-196c-46ab-a8af-b9bd75a480b3,19/07/2023 20:59,04/08/2023 14:01,04/08/2023 16:12,04-Aug-23,GAYA,Mobile,23999,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,2
20ad9794-a87d-4569-8013-eb2bdf1cc2d5,Inbound,Returns,Return request,,,,04/08/2023 17:43,04/08/2023 17:47,04-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
1961751f-6e50-4937-9c81-725d24d0e58c,Outcall,Order Related,Installation/demo,,,,04/08/2023 14:35,04/08/2023 14:36,04-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
81aa55d4-8bb3-4984-94f4-abc9c4cd4faf,Inbound,Refund Related,Refund Related Issues,,1a169b43-1eee-4f59-86a0-d5c5ffa23f6a,14/07/2023 00:13,04/08/2023 18:20,04/08/2023 18:24,04-Aug-23,JHANSI,LifeStyle,399,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
bdf4e209-d664-4a4a-811c-b57252faaa9f,Inbound,Order Related,Order status enquiry,,,,04/08/2023 07:00,04/08/2023 07:10,04-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
bf382204-b853-4514-a4f3-e515cd06ec61,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 08:39,04/08/2023 10:04,04-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
f0f31cbe-9472-4acc-83bf-4968547ec560,Inbound,Order Related,Seller Cancelled Order,Excellent response from Shopzilla helpdesk,,,04/08/2023 16:12,04/08/2023 16:18,04-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
bad8682d-ac2b-4f9d-86eb-bbea01ebc62a,Inbound,Returns,Wrong,,,,04/08/2023 19:41,04/08/2023 19:43,04-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
7bbaead2-b7fe-46e1-85d6-11dfaec28cb4,Inbound,Returns,Wrong,,,,04/08/2023 14:25,04/08/2023 14:33,04-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
f575dadd-417b-46ba-a60a-49c6f0d2df98,Inbound,Order Related,Unable to track,"?? ?? ???? ???? ??, ???? ????? ???? ???? ?????, ??????? ??? ??? ????? ???? ?? ???? ?? ?????? ???? ???? ??",,,04/08/2023 19:06,04/08/2023 19:14,04-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
ec6ad8ce-2ff2-40b4-9102-8d7164acb19b,Inbound,Returns,Reverse Pickup Enquiry,,0543cee3-4440-485b-8400-6406a2b6574f,29/06/2023 18:57,04/08/2023 19:54,04/08/2023 20:00,04-Aug-23,AGARTALA,Mobile,15999,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
aebc67c1-55dd-485e-8d26-74846af9b461,Inbound,Order Related,Installation/demo,,,,04/08/2023 08:48,04/08/2023 08:50,04-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
65d2a947-710c-4aca-8f52-fdeac34d7414,Inbound,Product Queries,Product Specific Information,  acche se shamajaya thank you sir ,,,04/08/2023 08:52,04/08/2023 08:58,04-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
a72bc629-3865-43ea-ba6a-cd73cc5075a9,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 13:36,04/08/2023 14:11,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
9e56cef3-e92a-4a26-b886-11dfba82827a,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 16:52,04/08/2023 16:55,04-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
6885841a-a572-494d-a9f7-05e925f72dae,Inbound,Order Related,Installation/demo,,,,04/08/2023 09:23,04/08/2023 09:32,04-Aug-23,,,,,Vicki Collins,Dylan Kim,Michael Lee,>90,Morning,5
28aa4582-44fe-42ad-98a4-fde11a85480c,Outcall,Order Related,Invoice request,,,,04/08/2023 10:08,04/08/2023 10:13,04-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
94639bbb-814c-424a-bd82-57af13bcbc90,Inbound,Offers & Cashback,Affiliate Offers,Veri veri gud,,,04/08/2023 12:10,04/08/2023 12:12,04-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
b288df76-7565-4445-9a56-f116bcc74ce7,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 20:08,04/08/2023 20:20,04-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
eaa7e9a5-92de-4bfb-bf7e-2f7fcb8cc650,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:24,04/08/2023 23:29,04-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
b27da27e-8d1e-4420-8ce6-eb5e77876cba,Inbound,Returns,Return request,,,,04/08/2023 07:59,04/08/2023 11:54,04-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
bb24beb8-4d0f-4eed-b987-7b7a800122df,Inbound,Returns,Missing,Customer care services is good ,,,04/08/2023 15:21,04/08/2023 15:49,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4025c206-e6d7-4289-8324-d9957fa2acf5,Outcall,Shopzilla Related,Shopzila Premium Related,,,,04/08/2023 14:41,04/08/2023 14:49,04-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
2af6c574-25c3-4fe4-a344-972c871a6f3d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:42,04/08/2023 17:50,04-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
01a6c10b-e559-4392-a9a9-24f1f9bdede4,Inbound,Order Related,Installation/demo,,,,04/08/2023 09:54,04/08/2023 10:00,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
ba717a59-86c6-4b0b-b6eb-f9e38e2db3e5,Inbound,Order Related,Invoice request,,,,04/08/2023 11:59,04/08/2023 12:01,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
2b9886c1-c7ce-4ee6-9a5f-b98dbd47a046,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 15:55,04/08/2023 16:12,04-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
e1af8ffb-b2f5-4b91-a6f9-6a23210d3fea,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 19:12,04/08/2023 19:13,04-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
018541de-0cf1-4610-8b12-9cf0199c6072,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 20:28,04/08/2023 20:30,04-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
c020d2b5-1117-42d6-9197-5d28f28525b8,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 20:34,04/08/2023 20:36,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c901896e-2eca-4d41-8913-eefaa75833ea,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 22:06,04/08/2023 22:10,04-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
0ed1bf71-077b-41a6-b97c-5b3cd649640c,Outcall,Order Related,Seller Cancelled Order,Bahut bahut dhanwad aapko,,,04/08/2023 07:53,04/08/2023 07:55,04-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
47a89081-72f3-4a08-a937-338b522babff,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:20,04/08/2023 16:25,04-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,3
bbd8971b-48bf-42df-8d82-14fbde044f8d,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:26,05/08/2023 01:01,05-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
843b4538-bb6b-4182-9563-02f6c993d3c6,Outcall,Payments related,Online Payment Issues,,,,04/08/2023 10:18,04/08/2023 11:36,04-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
c37988f6-4192-4a68-a494-e633c597f8d0,Inbound,Order Related,Installation/demo,Good,,,04/08/2023 09:51,04/08/2023 10:10,04-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ed6dee5f-035a-48da-867d-e11cea1edfb0,Inbound,Returns,Reverse Pickup Enquiry,It's a Awesome Experience,,,04/08/2023 16:27,04/08/2023 16:28,04-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
84862a78-9c66-434e-b3d3-751387fc4638,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:45,04/08/2023 21:04,04-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
526dac4a-014e-428b-a25f-da9e5948fec8,Inbound,Returns,Return request,Good ,,,04/08/2023 12:28,04/08/2023 12:30,04-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
e244a520-70aa-4a17-957f-1226f8ebef01,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:49,04/08/2023 10:50,04-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
ca1952c6-b1fe-4b78-a2f6-7f20a4eecbee,Inbound,Shopzilla Related,General Enquiry,very good communication with customer ,,,04/08/2023 12:21,04/08/2023 18:31,04-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
eecd6ad1-1247-40dd-93be-5a2ddc14236d,Inbound,Returns,Technician Visit,,f4eeafc7-c902-472c-ac91-ccec33dd146f,08/07/2023 19:20,04/08/2023 20:38,04/08/2023 20:41,04-Aug-23,COIMBATORE,Electronics,16490,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
a9b8e222-abba-4834-a786-400ba79e6a7f,Inbound,Returns,Return request,Nice customer support Shopzilla ,,,04/08/2023 14:49,04/08/2023 14:52,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
c09c66df-1f20-4485-960b-c5c11b8834f7,Inbound,Order Related,Installation/demo,,,,04/08/2023 10:15,04/08/2023 11:43,04-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
c5f5d454-c57b-47d3-bebe-a8247151ad96,Inbound,Shopzilla Related,General Enquiry,Excellent ,,,04/08/2023 16:23,04/08/2023 16:37,04-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
605df3fc-1227-4d56-9fe0-d35ba5730a2c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 22:57,05/08/2023 00:06,05-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
d50fc216-8adf-4f5b-938e-0c72020febea,Inbound,Returns,Service Centres Related,Very poor customer support ????????,,,04/08/2023 07:20,04/08/2023 19:29,04-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
01019b76-7563-48f8-a3f0-f65125397ee3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:56,04/08/2023 10:28,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,2
33fe5506-b78e-44bd-a872-698c1c840b67,Inbound,Cancellation,Not Needed,,,,04/08/2023 19:59,04/08/2023 20:00,04-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
3c2f7197-97e4-4da4-adbb-46edf9beef07,Inbound,Order Related,Delayed,Give response immediately ,,,04/08/2023 19:22,04/08/2023 19:25,04-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
c476ca51-05eb-4b87-ba10-f6c8018704d1,Inbound,Returns,Technician Visit,Gan***u galat mal veja   return kar vikar sala,,,05/08/2023 00:13,05/08/2023 00:20,05-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,1
7a35b3f0-dec7-4b64-8fe2-b57b6c72afea,Inbound,Order Related,Order status enquiry,,,,04/08/2023 16:51,04/08/2023 17:06,04-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
83590d66-1318-4a37-a262-3bb0375e9c01,Inbound,Order Related,Installation/demo,,,,04/08/2023 17:10,04/08/2023 17:31,04-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
0fcfef83-f1d2-4821-aadb-f23d0b274fa8,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:18,04/08/2023 22:21,04-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
6026f1d5-3fbe-4a89-bd51-0cdd9556060f,Inbound,Cancellation,Not Needed,Provide a facility to track order along with phone numbers of item hubs,e9da65aa-7c64-4bf4-afae-2654634043e6,29/07/2023 16:23,03/08/2023 17:47,04/08/2023 11:00,04-Aug-23,BANGALORE,LifeStyle,1539,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e761cbe9-7231-4d4f-9f1c-33bb226db35f,Inbound,Returns,Return request,Everything good...,,,04/08/2023 22:21,04/08/2023 22:30,04-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
f16f4df2-5fc0-48f3-9eef-3e0077cbf6b7,Inbound,Returns,Wrong,,,,04/08/2023 00:33,04/08/2023 00:36,04-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
82c3b0ad-5149-44bf-a5fd-3f7349ee5019,Inbound,Order Related,Delayed,,,,04/08/2023 12:08,04/08/2023 12:25,04-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,4
b49006bb-21bb-44df-83c0-a6ce9fcd8d38,Inbound,Returns,Return request,,,,04/08/2023 15:41,04/08/2023 15:43,04-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
ed5adcf9-b127-4bbb-b1f0-410e47402238,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:34,04/08/2023 22:38,04-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
0910d67d-5587-49ef-ad6f-8638b7c4dd8f,Inbound,Refund Related,Refund Enquiry,Good ,,,04/08/2023 23:02,04/08/2023 23:06,04-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
4491f982-f459-48f6-9444-221e940ba1e0,Inbound,Order Related,Customer Requested Modifications,Very very good ,,,04/08/2023 01:06,04/08/2023 01:09,04-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
3a7d71b7-4f51-4eaa-b43a-9635326e4840,Outcall,Order Related,Customer Requested Modifications,There should be option to select delivery and pick up date,,,04/08/2023 11:13,04/08/2023 11:13,04-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d5d63188-ef26-4859-9204-74da8b24f931,Inbound,Returns,Reverse Pickup Enquiry,,000bfed2-627c-414b-b471-21d2c8e1bcf3,16/07/2023 11:25,04/08/2023 22:31,04/08/2023 22:36,04-Aug-23,BARDHAMAN,LifeStyle,1149,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
05fc8a46-af4d-4e88-a351-e9481220c458,Outcall,Refund Related,Refund Enquiry,Try to refund faster then another app ,,,04/08/2023 14:24,04/08/2023 14:40,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
5f59053c-8c6d-43a6-b347-c6022d070b1c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 20:44,04/08/2023 20:55,04-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
efead719-e425-4449-a0ad-070f8274cbaa,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:46,04/08/2023 18:53,04-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a38a08fa-301e-4106-9d4c-4394fba6de4b,Outcall,Returns,Reverse Pickup Enquiry,,2bfa93ca-3f14-4f15-a047-c0a8ad941538,06/07/2023 22:03,04/08/2023 14:15,04/08/2023 21:16,04-Aug-23,SIWAN,Electronics,3099,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c18a006d-6449-41c9-9e30-4b36ce61f4a8,Inbound,Order Related,Delayed,,dda9a3fb-6c42-4e3f-b9fa-4c8a51f5b2b5,26/07/2023 08:03,04/08/2023 12:16,04/08/2023 12:17,04-Aug-23,SURAT,Books & General merchandise,869,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
3677fa0c-137c-401c-908e-21bb5c57ef28,Inbound,Returns,Reverse Pickup Enquiry,Very good??,,,04/08/2023 17:43,04/08/2023 17:44,04-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
e9789318-7f34-486e-afd5-97b550229728,Outcall,Order Related,Order Verification,. ,,,04/08/2023 09:14,04/08/2023 09:19,04-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
1f9d3207-0778-407d-addb-9bb91630a8b5,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 10:23,04/08/2023 12:07,04-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
3faf0f8d-3c4f-4e33-b3cd-4330e42b097c,Outcall,Order Related,Order status enquiry,okay??,,,04/08/2023 12:54,04/08/2023 12:58,04-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
8744abea-d7b2-441d-b7bd-eb94b888fc33,Inbound,Returns,Fraudulent User,,,,04/08/2023 12:33,04/08/2023 12:36,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
50159e46-0193-49c7-b3af-a683b2acdcd0,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 19:34,04/08/2023 14:37,04-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,4
291451e2-cca0-4a23-89c1-34c525623d66,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:33,04/08/2023 14:17,04-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
2005ab27-1e6c-4a66-998f-7950e50d79f9,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:10,04/08/2023 20:11,04-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
a2dc9a83-c01e-4145-85fa-6881d5821cf8,Inbound,Returns,Fraudulent User,Apne  ??,710ee339-0e74-4d68-bcc7-4b39adffb6ec,18/07/2023 00:34,04/08/2023 21:12,04/08/2023 21:19,04-Aug-23,KOTA,Electronics,1974,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
2a753271-de8d-4ddf-a9d6-deb9ef1f3e0a,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,04/08/2023 00:32,04/08/2023 00:35,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
79a1a980-4f3c-4809-98a3-4e4b997afd53,Inbound,Returns,Return request,,,,04/08/2023 17:40,04/08/2023 17:45,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
fa3845ec-33b3-4d5b-86f3-8633685be065,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:55,04/08/2023 20:58,04-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
ace22a83-de54-4650-92c0-d35d7a229969,Inbound,Order Related,Installation/demo,"I bought the headphone board from Shopzilla, which is not being repaired now, the service center is speaking that this work is not ours, it is the boy from work where we bought from what we made them buying electronic goods online?",,,04/08/2023 16:45,04/08/2023 16:52,04-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9c51fc0d-105b-4803-bf27-d00a72376827,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:32,05/08/2023 01:44,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
de0db610-879f-4483-bcfc-eaf7b48586b2,Inbound,Order Related,Delayed,Very nice ,,,04/08/2023 17:18,04/08/2023 17:21,04-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
ac2307a6-11e7-4fd3-a139-95f559b8fc70,Inbound,Returns,Reverse Pickup Enquiry,,,,03/08/2023 20:21,04/08/2023 14:07,04-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
d9f12ee9-1b5d-48b1-b23d-60de4517d278,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 10:13,04/08/2023 10:15,04-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
60433048-2870-4260-98f8-74b1f23469a6,Outcall,Refund Related,Refund Enquiry,Well done I m happy with cost.support excutive ,,,04/08/2023 11:34,04/08/2023 11:46,04-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
a0d8ad0f-e69f-4fb8-8b37-5c02fc00a4f4,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 12:30,04/08/2023 12:31,04-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
c0bf8537-53f8-4229-a798-7f79fde6d531,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:23,04/08/2023 20:28,04-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
049cd3db-e45c-4219-8bd2-2a3ab014e100,Inbound,Shopzilla Related,Account updation,,,,04/08/2023 22:21,04/08/2023 22:24,04-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
67da413c-be3d-48f0-a677-fe2f3e4eba42,Inbound,Returns,Missing,Please make customer care no. easily accessible in app.,,,04/08/2023 14:16,04/08/2023 14:25,04-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
2f5f1703-9019-4ffd-a20c-19c12fb707ef,Outcall,Returns,Technician Visit,,,,04/08/2023 14:34,04/08/2023 14:36,04-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
03685d97-6803-4cda-82bc-b405edc1b6a0,Inbound,Order Related,Installation/demo,,,,04/08/2023 15:24,04/08/2023 16:23,04-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
8d0a7c4e-40ec-48b5-9a15-178c352a825e,Inbound,Order Related,Delayed,,,,04/08/2023 14:56,04/08/2023 16:26,04-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
a1c7ae4f-01b7-43b0-af2d-ecef0eb98671,Outcall,Cancellation,Not Needed,,,,04/08/2023 15:35,04/08/2023 15:48,04-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
a09d9271-6418-4292-b70f-e277e7f34a4d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:31,04/08/2023 23:55,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
2ce9b9d7-03e7-4c86-af8f-e94e425b4f2e,Outcall,Payments related,Payment related Queries,,,,03/08/2023 11:26,04/08/2023 21:15,04-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
4449464f-a25b-4c4e-8ce8-25deb8860022,Email,Returns,Reverse Pickup Enquiry,Your customer care agent ashish from level 2 hung up on me despite knowing that i have reported 5 different issues,,,04/08/2023 09:30,04/08/2023 09:43,04-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
b2ce9388-5fa0-4090-8f65-1101fa27f6f5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:31,04/08/2023 11:49,04-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
28865b2a-f44c-4db7-9def-dd38515a9430,Email,Returns,Reverse Pickup Enquiry,,f0d56199-b84c-4a85-8cd9-78e1ba1d05bd,31/07/2023 21:33,04/08/2023 10:23,04/08/2023 11:33,04-Aug-23,BAHADURGARH,Home Appliences,15240,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,3
82525412-3d6f-47b3-81b5-27fadb1e65b9,Inbound,Returns,Return request,Excellent ,,,04/08/2023 19:18,04/08/2023 19:20,04-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5abe4721-b294-42fd-8575-4591c7f078d7,Inbound,Returns,Return request,,,,04/08/2023 20:46,04/08/2023 20:48,04-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
11f6a299-e644-4a16-a569-c715a67800ac,Outcall,Returns,Return request,,,,04/08/2023 15:29,04/08/2023 15:43,04-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
52a853c1-0efd-45cb-af1f-606781c56795,Inbound,Returns,Fraudulent User,"All'are satisfactory for my self, thanks for proper service. ",,,04/08/2023 16:43,04/08/2023 16:54,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
46fe3ac7-5513-4ec8-b02d-a70e76b4ed63,Inbound,Order Related,Order status enquiry,,,,04/08/2023 17:25,04/08/2023 17:25,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3be91bdb-08a1-4919-b81f-ca513053d15d,Inbound,Returns,Reverse Pickup Enquiry,IMPROVE TRACKING ON ORDERS........... ITS BEEN 1 MONTH AND I STILL HAVENT RECEIVED MY EXCHANGE ORDER !!!!!!!!!!!!!!! VERY DISSAPOINTING,f59bb532-a084-4705-bc0b-ca5c13ee5a45,06/07/2023 18:17,04/08/2023 11:55,04/08/2023 11:55,04-Aug-23,NASHIK,LifeStyle,238,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
9512f51a-ba6d-4e9a-86f7-462d04af0c00,Inbound,Returns,Service Centres Related,Good ,2e8c6d76-a6a7-4f06-82be-ab8facf3b34b,28/07/2023 20:26,04/08/2023 16:36,04/08/2023 16:49,04-Aug-23,TEZPUR,Electronics,3899,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
3a131ad7-bc37-454b-9ad3-f610758b4158,Inbound,Cancellation,Not Needed,,2cfb8e63-a9cb-478e-b438-0309e35939e8,30/07/2023 21:00,03/08/2023 20:38,04/08/2023 02:39,04-Aug-23,HOWRAH,Furniture,1124,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
4656a4ad-f909-488e-81bd-b5332a968435,Inbound,Order Related,Delayed,,1051b93d-0544-4a5d-b1ed-969dcc2930cf,01/08/2023 20:22,04/08/2023 20:15,04/08/2023 20:18,04-Aug-23,CHENGALPATTU,Home,2135,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
34642ab4-d520-40a6-954d-f3ab0a78aaee,Outcall,Returns,Reverse Pickup Enquiry,,,,03/08/2023 10:44,04/08/2023 14:26,04-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
245ae2e4-f108-4965-b3a4-f552a0437e23,Inbound,Shopzilla Related,General Enquiry,,,,03/08/2023 20:10,04/08/2023 23:00,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
79a7bf5c-de9d-4eb4-b47f-7aa046c2c875,Outcall,Order Related,Order status enquiry,,972c9bf1-1eec-4ed5-b1a6-8ca2df61146c,29/07/2023 12:51,04/08/2023 18:23,04/08/2023 18:25,04-Aug-23,MANDI,Electronics,940,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
519b2086-627d-4e69-ab9b-3e4644346ff1,Inbound,Feedback,UnProfessional Behaviour,,81049ca3-87bf-49d9-a707-0203175a01a4,22/07/2023 09:45,04/08/2023 11:13,04/08/2023 11:15,04-Aug-23,DEESA,LifeStyle,349,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
f5fabdeb-1a81-4b76-a45f-4bd2dfa558c5,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 17:54,04/08/2023 17:58,04-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,1
25c10b4a-172e-4a14-90a8-25bf0067dfb2,Outcall,Order Related,Installation/demo,,,,04/08/2023 10:34,04/08/2023 11:33,04-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
2d7af978-13ae-49c6-b0f0-e711373488d2,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,04/08/2023 20:44,04/08/2023 20:49,04-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
2896de0e-9090-4a7a-b18d-02111d4deb84,Inbound,Shopzilla Related,Account updation,,,,04/08/2023 22:12,04/08/2023 22:48,04-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,1
39a67a33-f9db-4734-91f9-48be4affa392,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:26,04/08/2023 23:31,04-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
928288c9-da00-4e29-ae32-3ad1c7c4c347,Inbound,Returns,Fraudulent User,nice conversation ,f2f51176-e28c-4ef9-84b6-69d0ee2c7a90,08/07/2023 10:37,04/08/2023 22:32,04/08/2023 22:52,04-Aug-23,RAJALDESAR,LifeStyle,2092,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
152b611d-5fe6-4090-9598-2272050b0759,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:27,04/08/2023 14:37,04-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
4dd416dd-689b-420a-9b62-0de64050287d,Outcall,Returns,Return request,,,,04/08/2023 21:46,04/08/2023 21:53,04-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
02ac7ec4-e60c-4457-8055-b214af70fbcf,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:46,04/08/2023 22:55,04-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
21fcd180-b332-421c-9a75-47a32ab8e48f,Inbound,Order Related,Invoice request,,,,04/08/2023 20:19,04/08/2023 20:23,04-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
915b229b-ffb2-4501-ac53-ff76831f84be,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:03,04/08/2023 23:33,04-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
362a28bf-3ef3-4c8b-8bcf-aa68465106dd,Outcall,Refund Related,Refund Enquiry,Awesome,,,04/08/2023 17:22,04/08/2023 17:25,04-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
d57aa186-c8de-4693-8390-3538f3723a54,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 17:35,04/08/2023 17:35,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
4401df95-faa0-44d3-a7a1-b9da67ab381b,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 22:23,04/08/2023 22:27,04-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
ab96f830-503c-4115-b6ff-e0cd9ff48b45,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 08:12,04/08/2023 08:14,04-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
5b79bc6c-421f-451b-9717-3c6b65c8e50e,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 13:13,04/08/2023 13:18,04-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
c90d0f0f-21b4-46a8-a157-ff0fbcd8571a,Inbound,Order Related,General Enquiry,,,,04/08/2023 16:27,04/08/2023 17:52,04-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,3
22cf30dd-04af-422a-ad44-55087f91ae7b,Inbound,Returns,Exchange / Replacement,,68c64b08-0980-4156-9bda-6e32e7a4d459,08/07/2023 10:53,04/08/2023 10:08,04/08/2023 10:10,04-Aug-23,SAHARSA,Mobile,7499,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
9c5aa3a4-5b10-4ae6-a3fa-40f951d93045,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 01:05,04/08/2023 01:14,04-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,4
69eafaa8-76a7-430f-b05f-66daf0f79b5d,Inbound,Order Related,Installation/demo,The executive was clear and understanding. He took minimal time to address my concern and gave update.Thank you for the efforts.,,,04/08/2023 11:43,04/08/2023 11:49,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
e2a4e8b0-374d-4ac7-bcc8-04c6eaab003e,Outcall,Returns,Reverse Pickup Enquiry,Call disconnected. Couldn闁剧粯娲濋崝鍛存嚇閻 contact back,,,04/08/2023 13:15,04/08/2023 13:17,04-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,4
48ce5adb-6fe1-49d8-b937-19cd64e066f7,Inbound,Order Related,Installation/demo,,,,03/08/2023 15:26,04/08/2023 10:47,04-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,2
2c8db190-750d-4829-96b7-412bd4bcbba9,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 11:13,04/08/2023 11:15,04-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
fa4e1b62-311f-4e39-9d72-8360d35a9bfa,Inbound,Order Related,Invoice request,,,,04/08/2023 22:18,04/08/2023 22:18,04-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9dfa8d34-b433-470b-b40d-b4515a9ad998,Email,Returns,Wrong,Good work,,,04/08/2023 10:13,04/08/2023 10:16,04-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
3ae16bb4-a370-491f-8d85-41bdb315b0af,Outcall,Payments related,Payment related Queries,,,,04/08/2023 00:38,04/08/2023 00:46,04-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
8a3760a5-4800-4482-89c5-ab9d7f389e70,Outcall,Order Related,Installation/demo,,,,04/08/2023 11:20,04/08/2023 15:00,04-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
8279089c-d874-4eaa-9f20-3ca3ffa87081,Inbound,Order Related,Delayed,Very good ,,,04/08/2023 21:35,04/08/2023 21:37,04-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
8382dfc8-0b0a-4618-b75f-ef2e3bfcc952,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 23:09,04/08/2023 23:11,04-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,4
dfae8e59-0a91-4549-9e24-0b03e2bbc721,Inbound,Order Related,Order status enquiry,,,,04/08/2023 08:33,04/08/2023 08:48,04-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
7a8223ae-2d3a-4ed4-9709-34e8967757ac,Outcall,Returns,Fraudulent User,,,,04/08/2023 14:14,04/08/2023 14:15,04-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4ed96bee-13f6-4d20-b785-6385df050303,Outcall,Shopzilla Related,General Enquiry,,,,05/08/2023 00:52,05/08/2023 00:58,05-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
36b33b24-9929-4fe0-ba26-ea7c4a8070d2,Inbound,Order Related,Delayed,,bd2aa3ed-b467-45e9-ab17-7cb0a02969f9,27/07/2023 18:51,04/08/2023 16:16,04/08/2023 16:17,04-Aug-23,HARIDWAR,Books & General merchandise,381,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
f23e9d0e-30aa-4fd3-a60b-d7d4d38af982,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:30,04/08/2023 20:15,04-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,1
6f0095c2-c003-4b3c-a4bd-cedf4bb70769,Inbound,Feedback,UnProfessional Behaviour,,,,02/08/2023 22:45,04/08/2023 22:21,04-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,3
491f3d24-9f9b-446b-b1c8-f09d10c7543a,Inbound,Returns,Fraudulent User,Very disappointed ,,,04/08/2023 14:50,04/08/2023 14:53,04-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
dd7e9ccc-f6be-4ca9-8b39-327d094094ab,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 20:42,05/08/2023 00:53,05-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
c13edb80-4518-446e-ad4e-f2fd1a878f24,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:24,04/08/2023 19:27,04-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,4
4717eda1-b7ed-4827-b47b-9c7d910b1388,Inbound,Returns,Reverse Pickup Enquiry,,5cfbbaa8-d9fc-4b09-90b4-73fd673894b0,21/07/2023 20:28,04/08/2023 11:41,04/08/2023 11:50,04-Aug-23,THANE,Home,829,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
754df16f-759b-4df9-9b6a-04ebe0c761b5,Inbound,Returns,Missing,,,,04/08/2023 07:13,04/08/2023 07:17,04-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
246b767b-9984-466b-9501-cc27a9fdeb9c,Inbound,Order Related,Installation/demo,,,,04/08/2023 12:43,04/08/2023 12:49,04-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
b9c12ee3-50a5-42ed-93d5-f5ebadf3dc8b,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 13:20,04/08/2023 13:24,04-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
7c310ab0-59eb-4c55-8e77-b4d6bbe76b89,Inbound,Product Queries,Product Specific Information,It was fantastic cinversation regardibg my issues......thanku mam....so much love??,,,04/08/2023 19:53,04/08/2023 20:00,04-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
8be44f8e-6854-4e1a-8c48-d0dc81208bb3,Inbound,Refund Related,Refund Enquiry,,,,05/08/2023 01:00,05/08/2023 01:02,05-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
f309fafc-1ddc-44a7-812e-3a98f357b715,Inbound,Order Related,Delayed,Please deliver the product s on time to the customer.,59530840-a4a2-4688-a3f8-6cad73bef99a,21/07/2023 13:20,04/08/2023 00:35,04/08/2023 00:36,04-Aug-23,HYDERABAD,Electronics,41399,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
21a66e5c-f04f-45fe-bd4b-2dd2ecaf6550,Outcall,Product Queries,Product Specific Information,,,,03/08/2023 09:16,04/08/2023 10:59,04-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c995d798-0651-4566-b580-5e1a779b449a,Inbound,Returns,Return request,  executive ,,,04/08/2023 07:52,04/08/2023 07:55,04-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
de1a3591-646d-45ca-9b91-53b9b03ba53d,Inbound,Payments related,PayLater related,,,,04/08/2023 10:29,04/08/2023 10:33,04-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
16898d14-6310-45d9-beb0-e9a03c699702,Inbound,Returns,Service Centres Related,,,,04/08/2023 20:24,04/08/2023 22:23,04-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
f67112d6-8b68-473a-9599-b0f68ba4eef5,Inbound,Returns,Fraudulent User,,,,04/08/2023 10:39,04/08/2023 10:43,04-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
a4d4b2c4-679d-4b7d-ba95-512f92249a31,Outcall,Returns,Return request,,09fbc7b8-e4bf-4064-8c9c-9a78a12b22aa,23/07/2023 15:54,03/08/2023 11:58,04/08/2023 21:59,04-Aug-23,MUZAFFARPUR,Books & General merchandise,219,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
697e8c19-5a73-45d1-8a1f-d8ce7ec8f7c3,Outcall,Returns,Service Centres Related,,e3871d58-0248-4c98-abf8-20097a2752b9,06/02/2023 09:53,04/08/2023 18:12,04/08/2023 18:16,04-Aug-23,TIRUPUR,Home Appliences,1749,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2630d9a4-c1ec-4683-9705-b17f6629b5f4,Inbound,Returns,Return request,Customer service is fabulous and impressive. ,,,03/08/2023 18:30,04/08/2023 21:33,04-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
517880c2-76d4-4ef2-b073-f456b47ae33e,Inbound,Returns,Service Centres Related,Nice ,,,04/08/2023 11:25,04/08/2023 11:32,04-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
4282af8f-50c0-453c-8253-762e5386a7fc,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 18:43,04/08/2023 18:45,04-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
8db6a6c6-d5b2-4080-b63b-4f997d290a6a,Inbound,Refund Related,Refund Related Issues,"Please don't cheat us Shopzilla,Yess ofcourse today you are a big company but please respect our beliefs,if you don't then surely one you will get a great fall .Have a good day kah kar chutiya banana aata hai bss paise khakr baith gye   lootero ..  wapas   consumer forum me 1 coror ka case  ..smjhe!",,,04/08/2023 21:08,04/08/2023 21:13,04-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,3
143208cd-1943-48c8-8019-14c95fa1e7b5,Inbound,Order Related,Delayed,,f26a27ce-a0b0-4917-b9b1-54dbade3f616,21/07/2023 17:12,03/08/2023 19:32,04/08/2023 19:58,04-Aug-23,JUNAGADH,Electronics,2299,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
efe7b7b2-5822-4bae-ad95-d78583e31042,Email,Order Related,Delayed,,,,04/08/2023 09:39,04/08/2023 09:39,04-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,3
07daffb6-92fd-4558-9b03-bd579473130a,Email,Order Related,Installation/demo,Thank you !!,,,04/08/2023 11:49,04/08/2023 12:15,04-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,4
11ec8953-1d8d-4a91-9225-d4ed93a8e223,Inbound,Returns,Reverse Pickup Enquiry,Helpful ma'am,,,03/08/2023 20:56,04/08/2023 20:29,04-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
23797d98-2b65-4963-9a1a-45949f20d154,Outcall,Returns,Reverse Pickup Enquiry,Gud,,,04/08/2023 10:53,04/08/2023 10:54,04-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ab56aefa-bc78-42e7-a876-e2d17395b66d,Inbound,Order Related,Order status enquiry,,dc375c81-1927-4964-a5ba-7b9dd1db524b,28/07/2023 19:58,01/08/2023 13:15,04/08/2023 15:00,04-Aug-23,INDORE,Home Appliences,8690,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
f093231b-5168-40b5-b8fc-60305e350680,Inbound,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 16:02,04/08/2023 16:05,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
df3d9b09-0017-4b62-961f-add4cd9f94c9,Inbound,Order Related,Delayed,,,,04/08/2023 22:49,04/08/2023 22:49,04-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
c78b0876-21e5-4ce0-a5ff-2604c5f22146,Email,Order Related,Delayed,,bdec7d7c-de26-4382-8961-b137be1850e4,20/07/2023 22:16,04/08/2023 16:58,04/08/2023 17:08,04-Aug-23,KOLKATA,Books & General merchandise,310,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,3
1d5c0782-4e48-4073-aec0-66fa86676f7f,Outcall,Order Related,Order status enquiry,,515ecc18-b09e-43db-988d-5d659e87c5b1,27/07/2023 23:19,04/08/2023 10:53,04/08/2023 21:45,04-Aug-23,SAHARSA,Electronics,679,,Diana Sanchez,William Park,John Smith,0-30,Morning,3
df913a98-c91d-4c1c-b57e-ddc50ed86836,Inbound,Order Related,Delayed,,,,04/08/2023 21:55,04/08/2023 22:13,04-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
0b2ec435-6a70-4460-b092-77e2b876b4bb,Inbound,Order Related,Installation/demo,Thank you  . ,,,04/08/2023 01:02,04/08/2023 01:05,04-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
a5b958e4-4fb4-48b3-96c1-fa13391e50b0,Inbound,Returns,Missing,,,,04/08/2023 05:24,04/08/2023 05:24,04-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
8d0dd126-01cd-4b78-ab39-c1e93d598187,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 08:10,04/08/2023 08:12,04-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
34a06293-f5d5-4961-b154-21f19d77bea8,Inbound,Returns,Reverse Pickup Enquiry,I want to return my product smart   watch,,,04/08/2023 16:43,04/08/2023 16:46,04-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
f9942ad5-4b29-4d00-97fa-5e3bce4e59b2,Inbound,Order Related,Installation/demo,Good,09ddc459-ae6b-442a-8e0d-857c75c3c3e2,19/07/2023 21:21,04/08/2023 13:07,04/08/2023 13:09,04-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,24999,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
ff7b47ec-f27c-4a33-8540-93458a5feedf,Email,Order Related,Installation/demo,I am happy with customer support executive becouse she was really helpfull for me ,,,04/08/2023 11:07,04/08/2023 11:12,04-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
67d06524-fb79-42cc-828a-1497a51105c1,Outcall,Order Related,Delayed,Very good ,,,04/08/2023 12:16,04/08/2023 12:21,04-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
1d738195-a2a4-4fe5-ae29-91fefcba3b06,Email,Returns,Service Centres Related,"Remove dizo brand on Shopzilla ,this brand is doesn't help and doesnt provide any service via call ,via gmail. Or service centre.,",6a17fc97-71da-4a9c-8fd4-f816eacab27a,22/02/2023 10:11,04/08/2023 11:48,04/08/2023 14:34,04-Aug-23,W26,Electronics,1139,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,1
7e7150b3-e861-4396-bce4-6541679ab482,Inbound,Order Related,Installation/demo,,dd0d413a-713e-4cd0-9e18-2fff43cccdec,13/05/2023 15:11,04/08/2023 13:00,04/08/2023 13:12,04-Aug-23,KURNOOL,Home Appliences,25999,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,4
9a355101-5605-40e5-a3eb-3f6d6d72369c,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 00:21,04/08/2023 00:25,04-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
d8233514-7a6c-4119-8a46-16293780d443,Outcall,Returns,Service Centres Related,Nice,,,04/08/2023 12:50,04/08/2023 12:52,04-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
60c95ca6-b350-4028-ad0c-d82c059dc9a5,Email,Refund Related,Refund Enquiry,Nice ,,,04/08/2023 20:55,04/08/2023 20:57,04-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
9d4a3f14-c195-441d-b21b-acea5e466edf,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 07:41,04/08/2023 07:41,04-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
d0e77e83-139b-40fb-b4e9-e8af3d604e57,Inbound,Returns,Fraudulent User,,,,04/08/2023 09:25,04/08/2023 09:30,04-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
2a841296-36c2-4fd2-a618-4eede5827976,Inbound,Returns,Missing,,,,04/08/2023 22:33,04/08/2023 22:40,04-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
c64d014e-6dc5-4ce5-a82f-48dff3a6a9c9,Inbound,Product Queries,Product Specific Information,,,,05/08/2023 00:19,05/08/2023 00:31,05-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
59aa4b35-392b-4c42-ad0e-d782f49c270c,Inbound,Returns,Technician Visit,,bf18630b-92d8-4335-afdc-b87d732a87c1,26/07/2023 08:01,04/08/2023 06:26,04/08/2023 06:32,04-Aug-23,VARANASI,Electronics,35541,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
f6006aa8-e0d0-454e-b961-d880301d008d,Outcall,Order Related,Customer Requested Modifications,,,,04/08/2023 06:13,04/08/2023 06:17,04-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
5bf50071-f7f2-42bb-b594-d91be57eafd3,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 07:55,04/08/2023 07:56,04-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
cc87e971-c95b-49d1-9e87-75e3d75e34f5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 09:37,04/08/2023 09:43,04-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
87a70dda-b258-4b4c-aea1-997d1c9e1d08,Inbound,Returns,Reverse Pickup Enquiry,Bahut acha ,,,04/08/2023 11:43,04/08/2023 11:45,04-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3a25e10f-4fa5-4684-81a5-05d21eb2ee10,Email,Refund Related,Refund Enquiry,I feel helpful ,,,04/08/2023 16:45,04/08/2023 16:46,04-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
ae2f147d-110e-4968-8362-a3cdf7d80442,Inbound,Returns,Reverse Pickup Enquiry,All good,,,04/08/2023 18:17,04/08/2023 18:44,04-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
b729faa4-af46-4f02-be9b-ce8f4de08338,Outcall,Returns,Reverse Pickup Enquiry,,6b899627-2c78-43b9-a0cb-8089cb106c56,27/06/2023 18:30,04/08/2023 19:03,04/08/2023 19:05,04-Aug-23,JHALAWAR,Electronics,2199,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
96a04517-4b49-4c6c-988c-9979e020b230,Inbound,Cancellation,Not Needed,I was not received my order or may payment..,68b82751-279b-462f-8af1-f29d6c8cb5c7,23/07/2023 07:47,03/08/2023 20:52,04/08/2023 18:52,04-Aug-23,AHMEDABAD,Mobile,32999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
a6a8c440-d8af-4306-abd1-055efa70f13b,Inbound,Returns,Fraudulent User,,,,03/08/2023 22:23,04/08/2023 19:21,04-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
aa63c4e6-98f6-4108-a6dc-d08f769db57b,Inbound,Refund Related,Refund Enquiry,Thanku....Kajal mam ....,,,04/08/2023 07:22,04/08/2023 07:22,04-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
257903ff-191b-4677-aaf4-e4bff4e8725c,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:40,04/08/2023 10:42,04-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
5bd69181-d31a-4733-91f0-37d10c5d2ea9,Inbound,Returns,Return request,,,,04/08/2023 16:29,04/08/2023 17:22,04-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
ab057b46-b01c-4a03-83df-87027cd5e981,Inbound,Returns,Return request,Thank u so much..,23ad8983-a074-47f8-b1d8-9d05e2c980f4,24/07/2023 12:00,04/08/2023 11:10,04/08/2023 11:11,04-Aug-23,LUCKNOW,Electronics,999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
264187cc-73ff-4270-abba-f1d7d016f9af,Inbound,Order Related,Delayed,,a4a452fd-cc1e-463f-bb9b-12723f6d4b71,26/07/2023 10:27,04/08/2023 16:22,04/08/2023 16:25,04-Aug-23,DEORIA,LifeStyle,294,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,4
99363296-0055-45de-85e5-e79cbe5ec1b7,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:29,04/08/2023 20:07,04-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
d29873a5-44a9-414b-abfe-bad8cae66def,Inbound,Returns,Reverse Pickup Enquiry,,7f73cad3-11ae-4969-84f4-05ceddc9c83a,14/07/2023 16:25,03/08/2023 11:53,04/08/2023 04:05,04-Aug-23,KOLKATA,Books & General merchandise,249,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
3ffb419b-1f38-47f7-b146-2c215220b009,Outcall,Cancellation,Not Needed,,,,04/08/2023 23:57,04/08/2023 23:58,04-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
2e3f3400-edb9-4816-ba00-2a016b3cbbca,Outcall,Returns,Fraudulent User,,,,04/08/2023 15:44,04/08/2023 16:07,04-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
d493dcae-1445-4c7a-b78f-de3e22ed6802,Outcall,Order Related,Order status enquiry,,,,04/08/2023 09:12,04/08/2023 09:14,04-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5879b095-a0a6-4ec1-a171-9b6983520096,Outcall,Refund Related,Refund Enquiry,Order is not confirmed but account has been debited. In this case I am getting very slow response regarding refund. Try to improve this refund section.,,,04/08/2023 11:11,04/08/2023 11:13,04-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
47356a31-3319-4302-b679-bbbf21e22f62,Inbound,Product Queries,Product Specific Information,,,,03/08/2023 22:50,04/08/2023 01:15,04-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
2538d4ae-20a5-470b-a4ef-9f190453f645,Inbound,Order Related,Order status enquiry,Issue was I have received WhatsApp SMS that my Whirlpool Direct cool refrigerator order is on the way but I have ordered   563 side by side refrigerator. Consultant confirmed that the same   563 ltr side by side refrigerator is on the way and the SMS received is wrong and he apologized on behalf of Shopzilla for wrong message and inconvenience ,,,04/08/2023 16:03,04/08/2023 16:24,04-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
efa70470-aea8-4e97-a1c8-2d1394486126,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 19:20,04/08/2023 19:21,04-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
dc49bf44-2b83-4d84-864f-8d647a38ccca,Inbound,Refund Related,Refund Related Issues,Agent should be active and knowledgeable about the concerns. In starting he was not sure about the status then after that he provided the correct information.,,,04/08/2023 21:36,04/08/2023 21:41,04-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f5eb5c16-c9a2-45db-bccf-4429676a2a3a,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:40,04/08/2023 23:41,04-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
38f64d85-8017-4e9c-b97b-3b4fbfc79894,Inbound,Order Related,Delayed,,3d1a9d85-f6f8-45bb-8fb0-129c400094d1,18/07/2023 20:51,04/08/2023 11:47,04/08/2023 11:48,04-Aug-23,PALANPUR,Home,199,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
ae15e249-0931-42dc-8861-179f3d3b39ee,Inbound,Returns,Return request,All good,,,04/08/2023 18:28,04/08/2023 18:42,04-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
e63228bb-d101-47e1-b0ba-f58f81257c2e,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 11:55,04/08/2023 11:58,04-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
9518dc8b-d186-4b0b-b1c3-7e74f857cf87,Outcall,Shopzilla Related,Signup Issues,Make everything easier ,,,04/08/2023 20:45,04/08/2023 20:46,04-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e0cd3255-97ed-4d19-83a9-2d638dd1d99b,Inbound,Order Related,Priority delivery,,,,04/08/2023 23:27,04/08/2023 23:30,04-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
e2ab8b07-2d8e-4091-8b41-7a2ee22ee085,Inbound,Returns,Missing,,,,02/08/2023 14:05,04/08/2023 04:23,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
635f461f-d5cc-4280-8dc5-c74ff09f4091,Inbound,Returns,Wrong,thank you ,,,04/08/2023 13:11,04/08/2023 13:12,04-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
ac8d4c0b-39af-4fd7-84f0-f8762908f092,Email,Order Related,Installation/demo,Was a nice experience ,,,04/08/2023 12:46,04/08/2023 12:47,04-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
04766943-0709-4165-b6c1-37521ef864d1,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:34,04/08/2023 20:36,04-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
94406d89-a538-4c3b-a062-c9a494248e96,Email,Order Related,Installation/demo,I am in great trouble with my order Which is wd hard disk ,,,04/08/2023 20:41,04/08/2023 20:53,04-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
1de0d01a-4ff8-44d2-a741-0e81ccfdbe69,Inbound,Returns,Fraudulent User,Shopzilla grocery is worst experience. I ordered 22 items and these delivery guys deliver 19 out of it and as well act like it is 22 when even count items and tell them it is 19 they will not listen and mark all order as delivered ,,,04/08/2023 22:45,04/08/2023 23:35,04-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
c8dcf1ab-29e1-47ed-8dd0-d032401dd96b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 06:12,04/08/2023 06:27,04-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
50e68350-691d-43ec-a92b-fba409954e78,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied with this conversation,,,04/08/2023 18:17,04/08/2023 18:17,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
418c6f53-6a03-4ce8-8b9d-6565975bcc6d,Inbound,Feedback,UnProfessional Behaviour,So great survice ,,,04/08/2023 20:14,04/08/2023 20:15,04-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
3be78fef-ab40-47d4-b631-06cc8f59bc02,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 19:53,04/08/2023 20:59,04-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
327a15f5-462c-4e21-90ec-962cfa7482a4,Inbound,Order Related,Delayed,,4ec493f8-49ca-42d6-867c-097ea0f41adf,24/07/2023 17:15,04/08/2023 00:27,04/08/2023 00:29,04-Aug-23,PUNE,Home,615,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
e3c2f261-7520-4047-ac91-26799d17928e,Email,Returns,Reverse Pickup Enquiry,Good,,,04/08/2023 10:25,04/08/2023 11:04,04-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
d34b08e1-1747-43bd-bd93-07dded47ea92,Inbound,Returns,Wrong,Best ,,,04/08/2023 14:36,04/08/2023 14:38,04-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
62ff2b09-fc4a-4f7e-a24b-bc9a811172b4,Outcall,Refund Related,Refund Related Issues,,25476be3-2eb7-4012-a2a0-8b91b2e31b5c,13/07/2023 12:42,04/08/2023 11:27,04/08/2023 11:30,04-Aug-23,ALLAHABAD,Books & General merchandise,265,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
7d9a4432-144b-48a8-88d4-ab4cd2eacd17,Inbound,Order Related,Order status enquiry,,,,04/08/2023 21:03,04/08/2023 21:24,04-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
200e147c-59dc-4e69-ba43-c10244da66ed,Inbound,Returns,Reverse Pickup Enquiry,Try avoid of duplicate and sell exact product verify before shipping. ,,,03/08/2023 23:09,04/08/2023 01:38,04-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
07fb60f2-8088-422e-b854-4981fe755046,Inbound,Order Related,Priority delivery,,,,04/08/2023 23:58,05/08/2023 00:03,05-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
0bbba848-1780-4da5-a9b2-2ec25c909bdf,Inbound,Cancellation,Not Needed,,,,04/08/2023 06:47,04/08/2023 06:48,04-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,3
2b46fcf0-4aa5-4cb1-b314-194c61698a8c,Inbound,Returns,Fraudulent User,Delivery person did not arrived as per the delivery time requested (1pm - 2pm). Thatswhy the person who placed the order was not available and had to  raise the concern after 1 hour of order receipt.Pls ask ground team to follow the delivery instructions by heart.Otherwise these issues may repeat.,,,04/08/2023 19:07,04/08/2023 19:36,04-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
1a068cea-4fad-4dcb-9bd9-d0a4e11c9089,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:25,04/08/2023 20:27,04-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
22f4a7de-3fa4-42d6-b8b9-15d87a08621b,Inbound,Returns,Exchange / Replacement,,,,04/08/2023 23:48,05/08/2023 00:22,05-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
1be3a875-73e1-42c3-a41a-bf5e6a955656,Inbound,Returns,Reverse Pickup Enquiry,,ed5921df-e379-4e71-b9b2-f9e1a85caffb,30/06/2023 12:36,03/08/2023 08:41,04/08/2023 08:02,04-Aug-23,SATNA,LifeStyle,499,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
8771f7fc-95cb-46fb-9e07-0b77c59e9486,Outcall,Returns,Fraudulent User,,,,04/08/2023 21:53,04/08/2023 21:55,04-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
52587451-ae7e-4af3-bddd-ffc43c466816,Email,Refund Related,Refund Enquiry,,,,04/08/2023 10:42,04/08/2023 10:46,04-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
dcb2b499-0632-4459-bdf1-3dd47d10caf5,Inbound,Returns,Fraudulent User,,,,04/08/2023 17:51,04/08/2023 18:27,04-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
a00505eb-edaf-4ec9-8176-317f1171969e,Inbound,Order Related,Order status enquiry,,,,04/08/2023 22:28,04/08/2023 22:36,04-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
6a263a74-508b-4793-bfa2-538c894bece1,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 21:50,04/08/2023 21:51,04-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6fa5019f-a806-4b3d-b014-46c3beef440f,Inbound,Refund Related,Refund Enquiry,Refund was suppose to be credit by 2/8 but yet not received,,,03/08/2023 21:07,05/08/2023 00:20,05-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
0604749c-07e9-4a7a-98d5-0020c91ece91,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 22:24,04/08/2023 22:48,04-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
23bb8bdd-9747-4442-a4e9-7b80ed38bf07,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 15:36,04/08/2023 18:53,04-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
b6c89c17-f48e-4d1e-88bb-0b9112321d3f,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 07:19,04/08/2023 07:25,04-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
8c13c042-f14f-49a7-b361-5cffefed2dee,Inbound,Refund Related,Refund Related Issues,Good,,,04/08/2023 15:55,04/08/2023 15:57,04-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
ca643e77-04ac-40e1-a9f2-14245e4f7156,Inbound,Order Related,Delayed,,,,04/08/2023 19:48,04/08/2023 19:50,04-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
6c3cda9a-e7d0-4726-b374-24c880b645c6,Inbound,Returns,Wrong,The person was very nice to talk and he understood my query very well.,,,04/08/2023 20:35,04/08/2023 20:41,04-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9df5068f-fd44-4d3e-b017-2363157e4dae,Inbound,Feedback,UnProfessional Behaviour,,b3725994-4234-40e2-b942-0f990def7e48,13/07/2023 13:17,04/08/2023 16:16,04/08/2023 16:52,04-Aug-23,MARGAO,Home,1490,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
e211e78c-b5d4-4d30-84b9-7c43f106ec23,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 10:38,04/08/2023 10:41,04-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
733530e3-c521-4496-bc99-99f9193c3625,Outcall,Order Related,Order status enquiry,,,,04/08/2023 13:59,04/08/2023 14:58,04-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
da475317-0669-48ee-8631-0e92620f612f,Inbound,Returns,Return request,Good,,,04/08/2023 19:41,04/08/2023 19:55,04-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
2a307be1-d552-4dff-aa5c-0f5ccb52c605,Inbound,Order Related,Order status enquiry,,,,04/08/2023 10:59,04/08/2023 11:00,04-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
48e4e231-b479-40a9-9456-a50bc3cc6252,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 20:16,04/08/2023 20:20,04-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
9b6bca84-89b8-44a1-aef7-9d7bd1efd414,Inbound,Returns,Return request,,,,04/08/2023 23:32,04/08/2023 23:35,04-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
a4b85da7-59d4-4597-b836-1d3d9a0f9f7f,Inbound,Order Related,Delayed,,,,04/08/2023 10:00,04/08/2023 10:20,04-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
23c90b66-1677-42dd-a2ae-8ba158ffe373,Inbound,Order Related,Order status enquiry,If u committed for delivery date never change it,,,05/08/2023 00:27,05/08/2023 01:25,05-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
684c4910-82c0-4601-9bf7-61a2ef3f5635,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:24,04/08/2023 10:26,04-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
781c9d15-8ce4-496c-83dd-4459dcc4e22f,Inbound,Refund Related,Refund Related Issues,,,,04/08/2023 11:51,04/08/2023 11:54,04-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
189497b1-6aaf-44bd-a0d5-76b83d988a4b,Outcall,Order Related,Installation/demo,Good but plz provide executive numbers in mail,,,04/08/2023 18:18,04/08/2023 18:22,04-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
1d4d7492-5476-4d3b-a789-bb2bea30c290,Inbound,Returns,Missing,There were a few agents who were very difficult to converse with but this one was a great agent!,,,04/08/2023 22:26,04/08/2023 22:57,04-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
b995abb0-8cc6-46b9-baac-08329c6a119c,Inbound,Refund Related,Refund Enquiry,Easily solve my problem thank you ?? ,,,04/08/2023 10:52,04/08/2023 10:54,04-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
5eeda2b2-45ff-4e3d-abde-0621a026c0a1,Email,Order Related,Installation/demo,,,,04/08/2023 19:54,04/08/2023 21:49,04-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
a9ecb4f6-2f7d-4e92-b4c9-d050fabe4bd1,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 05:02,04/08/2023 05:37,04-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
6b147675-4a54-4c34-ba8a-422c7f5d6260,Outcall,Order Related,Order status enquiry,??,,,04/08/2023 14:14,04/08/2023 14:23,04-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
8663adc8-5842-4643-9f95-333ee33f5b83,Outcall,Order Related,General Enquiry,,,,04/08/2023 14:42,04/08/2023 14:50,04-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
6503d404-4165-448e-87e2-661e193d34a6,Inbound,Order Related,Order status enquiry,,,,04/08/2023 23:35,04/08/2023 23:39,04-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
392c7168-650a-4a1d-b28d-70680c40c61a,Inbound,Returns,Fraudulent User,,,,04/08/2023 22:25,04/08/2023 22:26,04-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
fd2e0261-871b-4e9d-a8c7-42c210d84f30,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:33,04/08/2023 17:36,04-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
35aa5890-0e90-4d2a-aa88-d435ca778c00,Outcall,Payments related,Payment related Queries,,,,04/08/2023 20:22,04/08/2023 20:33,04-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,3
90fd9f0f-789b-486a-97bf-5b00dc28b8ba,Inbound,Returns,Return request,,,,04/08/2023 22:24,04/08/2023 22:27,04-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
24e04098-bede-408a-98bb-875b9331a165,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,04/08/2023 08:37,04/08/2023 08:39,04-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
6b857d3e-9c4d-4334-a58a-e5fa21059e1b,Outcall,Feedback,UnProfessional Behaviour,,,,04/08/2023 14:20,04/08/2023 14:44,04-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ac40f6a6-2a21-4817-a8df-570221cb3f1d,Inbound,Returns,Reverse Pickup Enquiry,NiceThanks,,,04/08/2023 18:59,04/08/2023 22:23,04-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
2560fc3e-4887-44a6-997c-25205e60fdf0,Inbound,Returns,Fraudulent User,NO,,,04/08/2023 10:46,04/08/2023 11:20,04-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
261f3c9b-3079-406e-8090-bb8289f67fe7,Inbound,Returns,Technician Visit,Problem are not solving in single call I have called 10 times but problem is still unresolved ,,,03/08/2023 19:23,04/08/2023 17:42,04-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,1
041ea64c-4609-4fe5-9de4-db96c28db241,Inbound,Returns,Fraudulent User,,,,04/08/2023 13:49,04/08/2023 14:13,04-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
719836b8-cf8e-4942-a696-4869506cd9d4,Inbound,Returns,Return request,,,,04/08/2023 11:06,04/08/2023 16:21,04-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
8655d6b8-e479-4aa7-a1eb-d3e41d069025,Outcall,Cancellation,Not Needed,,d2f70345-c5d0-4537-b664-cd0e7b5c866b,08/07/2023 06:09,04/08/2023 11:14,04/08/2023 12:55,04-Aug-23,BERHAMPORE,Home Appliences,30990,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
6e7c7b1d-6198-4ca7-a871-80cb0016e5d0,Inbound,Order Related,Order status enquiry,,,,04/08/2023 17:11,04/08/2023 17:11,04-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5403aac5-e3f8-4c4d-b682-2c67dece7993,Inbound,Order Related,Delayed,,,,04/08/2023 10:52,04/08/2023 10:56,04-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,2
6b49570f-3884-4185-854b-8b90c894d915,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 15:53,04/08/2023 15:56,04-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
ead9b400-f441-4e95-adf7-a8fa75f7589f,Inbound,Shopzilla Related,Shopzila Premium Related,,,,02/08/2023 20:53,04/08/2023 09:54,04-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
d26199b7-093d-4afd-a922-2dbffc514ad8,Inbound,Order Related,Priority delivery,,,,04/08/2023 11:06,04/08/2023 11:07,04-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
71f38e9f-2113-492f-8ab4-21657be7aa84,Outcall,Order Related,Priority delivery,,e6420b24-f3d8-4c3d-8c98-b6260f1b341b,29/07/2023 17:13,04/08/2023 08:36,04/08/2023 09:03,04-Aug-23,PADRAUNA,Home Appliences,14490,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
4465f39a-2e93-40a9-b012-0308d2bc9b13,Inbound,Returns,Fraudulent User,,,,04/08/2023 16:53,04/08/2023 16:54,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
78100e77-c913-4475-9c12-0c1ed28f3b24,Inbound,Order Related,Order status enquiry,,,,04/08/2023 19:29,04/08/2023 19:30,04-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ad8c8a21-a289-4182-b8cc-259103123c2b,Inbound,Returns,Return request,,60f7c016-6e93-4cc8-95b0-ef11a0fac33c,19/07/2023 10:31,04/08/2023 08:18,04/08/2023 08:57,04-Aug-23,ROHTAK,LifeStyle,230,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
4b896bcd-75cd-49d8-ab4e-aec397345659,Email,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:05,04/08/2023 20:42,04-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
49e1843d-29d1-4cd5-b94c-9df7ef7919b5,Inbound,Returns,Return request,,,,04/08/2023 20:02,04/08/2023 20:08,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b0abd876-967b-4d3d-b1b4-9f9a58149ae6,Inbound,Order Related,Customer Requested Modifications,,,,04/08/2023 21:13,04/08/2023 21:14,04-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
1fe6c9fe-62a1-48ba-81e8-d5c3b60671c0,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 23:52,04/08/2023 23:58,04-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
c2c1c59a-d99a-49e2-a97f-ad67d3ea0e3b,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 13:20,04/08/2023 13:23,04-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
fbac67c0-3aa2-49e6-9e47-fe8c45fcfd97,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 19:54,04/08/2023 20:05,04-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
c147fd6b-dbff-4443-919d-f2e5d1187484,Inbound,Product Queries,Product Specific Information,My issue isn't resolved yet.,,,04/08/2023 20:11,04/08/2023 22:19,04-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c648ce28-ad23-43e3-b32a-f49080d817c6,Inbound,Payments related,Payment related Queries,Ok,,,04/08/2023 22:21,04/08/2023 22:32,04-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
d3f0893d-2f25-449a-b715-60e2169581f4,Inbound,Order Related,Order status enquiry,Good job,,,04/08/2023 16:04,04/08/2023 21:46,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
f4177d40-8a35-43b0-8567-fdc346aa1d88,Outcall,Cancellation,Return cancellation,,,,04/08/2023 19:03,04/08/2023 19:47,04-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
075f2175-9c17-4fe4-baaf-e6092fdfc254,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:15,04/08/2023 14:36,04-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
0296e445-192e-4d64-bb8a-86a5afb8359c,Inbound,Feedback,UnProfessional Behaviour,,,,03/08/2023 15:22,04/08/2023 10:34,04-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
3dab8524-c942-4ffc-bc9d-9b5c8807ac5b,Inbound,Order Related,Delayed,,,,04/08/2023 08:10,04/08/2023 08:14,04-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
d620076a-c501-4bf6-a722-1c43d0a69cd6,Inbound,Returns,Fraudulent User,,,,03/08/2023 23:20,04/08/2023 09:08,04-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
a5ace7f7-88cc-4ecb-b213-0789f4f52027,Inbound,Returns,Missing,,,,04/08/2023 18:58,04/08/2023 20:52,04-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
c8ac9fcc-df23-4aa4-a4a4-32cb41a80c95,Outcall,Cancellation,Not Needed,Thanks ,,,04/08/2023 09:06,04/08/2023 09:08,04-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7904e0f7-302f-4445-a257-dd891f1d75d4,Email,Returns,Wrong,Very impressive ,8da766b4-5684-4e68-96b0-848784af70ab,24/07/2023 11:59,04/08/2023 12:02,04/08/2023 12:08,04-Aug-23,SURAT,Electronics,16150,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
a3028bfe-d28f-4274-98e0-8ea776584971,Outcall,Refund Related,Refund Enquiry,,,,04/08/2023 00:16,04/08/2023 00:24,04-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
5fe1baa3-9a75-482d-a4f9-d9ff7a91ac8c,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 14:41,04/08/2023 14:42,04-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
69e37d22-20fc-4bfb-8d99-565e643c52b4,Inbound,Returns,Fraudulent User,,,,04/08/2023 21:39,04/08/2023 21:47,04-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
d0d5aff4-1867-438b-a0a3-de208b712754,Email,Order Related,Delayed,,d9fb1a12-aba0-4730-bdf6-c88feec1f2c1,22/07/2023 08:11,02/08/2023 09:10,04/08/2023 12:17,04-Aug-23,MAHABUB NAGAR,Electronics,449,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
bc25942f-0199-4e45-9b69-4e12f897d74b,Inbound,Order Related,Delayed,,,,05/08/2023 00:43,05/08/2023 00:56,05-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
4d7331a3-055e-4708-9787-2c99a09b17e5,Outcall,Order Related,Order status enquiry,,,,04/08/2023 09:59,04/08/2023 10:26,04-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
5a65b742-af78-4d95-b077-1c6db9b8c12a,Inbound,Returns,Fraudulent User,"2nd time may issue is risolv , thanks ",,,04/08/2023 17:56,04/08/2023 18:05,04-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
52fa552f-6d9c-4c07-bd4c-1ab4cb539243,Outcall,Order Related,Order status enquiry,,,,04/08/2023 14:42,04/08/2023 14:43,04-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
c75417ed-335f-4cef-85bd-c97c5a666be3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 19:51,04/08/2023 19:57,04-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
9e0081ba-aa1b-46a5-8478-6bd59d2e2d56,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 21:17,04/08/2023 21:28,04-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
019a0e4c-c1c0-4df6-b274-34b19ff6a261,Inbound,Returns,Fraudulent User,Thank you for listening my problem ,,,04/08/2023 08:08,04/08/2023 08:17,04-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
4ae01fe0-57e6-4a07-9b69-a591b30c0f47,Inbound,Order Related,Installation/demo,,,,04/08/2023 15:46,04/08/2023 15:59,04-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
2ff601f4-5a1f-4e91-a84c-b889faa6044f,Inbound,Returns,Return request,You are doing best ,,,04/08/2023 11:33,04/08/2023 11:52,04-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
c0afb79d-6303-4f4a-938c-df95bd0ee254,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:39,04/08/2023 13:41,04-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b51c89ed-a328-4a20-a10f-2372a02ff434,Inbound,Order Related,Installation/demo,,,,04/08/2023 00:36,04/08/2023 00:38,04-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
9c1a110b-759e-4a20-8f1c-45cfc577ca0b,Outcall,Returns,Exchange / Replacement,Very very nice,,,04/08/2023 07:25,04/08/2023 07:28,04-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
a5e6cabc-5600-4953-a3d7-3aadc9b838c5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:23,04/08/2023 16:24,04-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ff42bca3-bb3b-4c69-ada2-b8d6f1e64c6f,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 18:21,04/08/2023 18:22,04-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
62af3a53-90c6-42c3-8cf5-f0ddb4483697,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:16,04/08/2023 10:19,04-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
8772b9f2-fc0f-4d2c-8710-f7fd88b7c9f7,Inbound,Returns,Wrong,,,,04/08/2023 19:37,04/08/2023 19:41,04-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
ea4b15b5-9216-4c94-9408-22550c30c7ac,Outcall,Payments related,Payment related Queries,,,,04/08/2023 20:39,04/08/2023 23:54,04-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
491255ed-791b-45e8-95c8-f9bfc8864e2d,Outcall,Returns,Fraudulent User,,,,04/08/2023 11:14,04/08/2023 12:52,04-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
59a465e4-819c-4846-ad75-8274cff909b3,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 18:52,04/08/2023 18:54,04-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
9431f11d-128b-4d9b-91e1-c913282edf34,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 17:57,04/08/2023 18:03,04-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
5e1e2afc-f7d4-450b-aea7-c507decd2938,Outcall,Order Related,Installation/demo,,,,04/08/2023 18:07,04/08/2023 18:11,04-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
b2991c35-51e6-4fa2-8d42-eb69a67369da,Inbound,Returns,Technician Visit,,,,04/08/2023 18:32,04/08/2023 18:39,04-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
246ae729-428c-4edb-ba4b-081bc2101ac7,Outcall,Order Related,Order status enquiry,Thank you???,,,04/08/2023 08:07,04/08/2023 08:09,04-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
8680521a-3fbb-457d-a84a-8dd063179021,Outcall,Returns,Reverse Pickup Enquiry,Solve problems quickly ,,,03/08/2023 21:53,04/08/2023 08:10,04-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
5ce80e14-0b8a-4127-bbca-e29dd273de2f,Inbound,Returns,Missing,Nice,,,04/08/2023 18:51,04/08/2023 18:53,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
91fede3c-55d1-48e0-a2ae-843d1aee8a49,Inbound,Returns,Wrong,,,,04/08/2023 21:15,04/08/2023 21:24,04-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
bfe78b6b-d53b-4fc0-9c8f-6aa617473f79,Inbound,Returns,Return request,,,,03/08/2023 14:28,04/08/2023 12:00,04-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
feda541d-6d7e-4749-814f-9e959a8fd6b7,Inbound,Order Related,Delayed,,c7899881-cb4a-4fdd-a9ad-0cceb07a497c,29/07/2023 15:45,04/08/2023 18:19,04/08/2023 18:29,04-Aug-23,GURGAON,Books & General merchandise,95,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
14e7ec99-431e-4ed9-84de-297c005197ef,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:57,04/08/2023 14:58,04-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
0ce3630f-f0dd-498d-b143-e53eae66e078,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 22:10,04/08/2023 22:13,04-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
772dcec2-78c3-4be9-b764-8f58a3752833,Inbound,Returns,Return request,Good ,,,04/08/2023 11:39,04/08/2023 11:41,04-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
cdc1ed4b-9879-48a5-8513-c3cb4e96d33e,Inbound,Refund Related,Refund Related Issues,???? ????? ??? ??? ???? ,,,04/08/2023 19:18,04/08/2023 19:27,04-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
364c3f77-da30-4e29-8fbe-79ae860355f7,Inbound,Order Related,Installation/demo,I need help from customer support regarding mobile return ,,,05/08/2023 00:34,05/08/2023 00:43,05-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,2
df1b1c96-4407-4fe3-b3c5-8bffc289be0f,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:18,04/08/2023 13:21,04-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
a0c40d00-b71d-476d-b56b-9c06f147d361,Email,Order Related,Delayed,,5c4d21ee-0e02-4956-bb80-44df3a0a349a,20/07/2023 23:47,03/08/2023 12:48,04/08/2023 10:35,04-Aug-23,BHARUCH,Home,619,,Tyler Miller,Emma Park,John Smith,31-60,Morning,1
3f70d8db-18d5-4134-83e5-af668c7ad6a1,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 17:46,04/08/2023 23:03,04-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,1
6d3eb44d-2c69-404e-8080-8adeb64aa548,Inbound,Order Related,Invoice request,,,,04/08/2023 11:19,04/08/2023 11:25,04-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
d6bd2519-ed04-4f33-9531-480d693ef476,Inbound,Offers & Cashback,Other Cashback,,,,04/08/2023 16:03,04/08/2023 16:07,04-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,4
38657c4b-b686-4462-9107-3b74820b5511,Outcall,Order Related,Installation/demo,Good,,,04/08/2023 18:42,04/08/2023 21:57,04-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fdb3e4c3-2cf0-4b4e-9ad0-20390ce5dc9c,Inbound,Order Related,Order Verification,Atleast don't make customers fool.,,,04/08/2023 12:04,04/08/2023 12:34,04-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
12db966d-9707-4a54-a45c-98491327b36d,Inbound,Returns,Return request,Customer service regarding solving my query was good.,,,04/08/2023 12:01,04/08/2023 12:28,04-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
02d66e61-ec32-4f37-9e3c-69d043479e4d,Inbound,Returns,Return request,,,,04/08/2023 20:22,04/08/2023 20:26,04-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
e5b7d8c7-6b96-4c2c-9ee7-61bf4ed360e9,Inbound,Order Related,Installation/demo,,,,04/08/2023 22:07,05/08/2023 00:51,05-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,1
195c8c53-f4b3-4b95-b224-5620efd7985c,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour,,,04/08/2023 14:50,04/08/2023 16:47,04-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
953f567d-5af7-4952-8b29-931eb46e69e0,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 20:47,04/08/2023 20:49,04-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
6673aa14-a068-46f2-8ed8-2de76613ea65,Outcall,Returns,Fraudulent User,,,,04/08/2023 22:20,04/08/2023 22:25,04-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
9ea06bda-a6cc-4f19-82c4-5d69b8a1a759,Outcall,Product Queries,Product Specific Information,,,,04/08/2023 00:23,04/08/2023 00:32,04-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
2c3f61de-ee7f-4444-ab19-48fc0832433a,Inbound,Returns,Return request,All good ??,,,04/08/2023 10:54,04/08/2023 11:02,04-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
e573f8f6-adc8-4a72-8482-a130f5b59b16,Inbound,Product Queries,Product Specific Information,Rectify the problems aa soon as possible ,,,01/08/2023 20:42,04/08/2023 10:41,04-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,3
5b03de32-54a3-438f-8ec6-103b74708c39,Inbound,Returns,Return request,,,,04/08/2023 09:46,04/08/2023 09:51,04-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
900abab9-f847-4641-a2a0-926d1c9698f2,Inbound,Order Related,Delayed,,21aea2ec-bfda-439a-9939-3f185fa91568,26/07/2023 23:09,04/08/2023 05:03,04/08/2023 05:49,04-Aug-23,BEGUSARAI,Books & General merchandise,579,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
7990e39f-8c19-4e1f-aba4-79678ba8d258,Inbound,Returns,Reverse Pickup Enquiry,I am not able to upload my photos of damaged product,,,04/08/2023 10:50,04/08/2023 11:55,04-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
c0f69e89-c092-4862-a2b0-02bad557e691,Inbound,Order Related,Installation/demo,Good guide ,,,04/08/2023 00:35,04/08/2023 00:43,04-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
1bb4cce7-97e0-4803-8069-1c5a1a14ccea,Outcall,Returns,Return request,,,,04/08/2023 09:29,04/08/2023 09:33,04-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
31312607-e8a2-46d8-b92d-0a49ed11103e,Inbound,Returns,Exchange / Replacement,Ok,,,04/08/2023 11:35,04/08/2023 11:38,04-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
a5238e32-cc10-48a1-bcc9-e3eff22898bf,Inbound,Feedback,UnProfessional Behaviour,,,,04/08/2023 21:34,04/08/2023 21:39,04-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
46259efe-780a-481f-bf75-240a8e8a2b62,Inbound,Returns,Reverse Pickup Enquiry,Nil,,,04/08/2023 22:19,04/08/2023 22:19,04-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
b8428620-c624-4f49-a982-054221af76e9,Outcall,Feedback,UnProfessional Behaviour,Delivery boy frod he,,,04/08/2023 14:43,04/08/2023 14:44,04-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
3c5f7c1a-2220-4a65-8de6-24b6b8dfde96,Inbound,Returns,Missing,,,,04/08/2023 18:44,04/08/2023 18:47,04-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
59e05258-0a6d-4baf-8ade-1e803e984a9d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 13:32,04/08/2023 13:49,04-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
001dc5b3-fad7-4397-9087-8af97c2d2921,Inbound,Returns,Reverse Pickup Enquiry,,dcdb792f-314d-4e3c-8558-def7abed374c,06/07/2023 15:51,04/08/2023 09:06,04/08/2023 10:38,04-Aug-23,GURGAON,Home Appliences,524,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2d8692a7-4988-44cc-9146-35104ae5a61c,Inbound,Order Related,Order status enquiry,,36d97787-861b-4c5d-ada2-e3e933d79845,01/08/2023 19:00,04/08/2023 23:23,04/08/2023 23:23,04-Aug-23,GURGAON,LifeStyle,6298,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
887ceeeb-cc92-4f33-8d1e-b514b0706c01,Inbound,Returns,Wrong,,,,04/08/2023 08:42,04/08/2023 09:22,04-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
dd315cbf-efcc-4e4d-9f3d-bade12761094,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 10:00,04/08/2023 10:02,04-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
b164d3f9-0f0c-4f34-842b-6767fbe4dd0a,Inbound,Order Related,Delayed,,,,04/08/2023 19:31,04/08/2023 19:36,04-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
a31776f9-77e0-47fd-9209-9e27a7f0beb8,Inbound,Order Related,Delayed,,d5598bf0-49fe-4647-aacd-a3aa9688091f,26/07/2023 10:37,01/08/2023 16:53,04/08/2023 12:30,04-Aug-23,BARPETA,Home,220,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,2
83859421-d8b0-47e2-8b41-ba8514383190,Inbound,Returns,Return request,Please   sahi jaise aadmi   inohone itna achha se bat Kiya aur   problem tha usko solved kiya Thanks to Abhishek sahi sir   se aapko thanks bol   aap bhut aage Tak jao   aur mere pure parivar ka   ,467437dc-bffc-4f83-a954-70653d330397,22/07/2023 13:02,04/08/2023 18:05,04/08/2023 18:06,04-Aug-23,PATNA,Electronics,999,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
d2ba4cb6-6177-4839-98ff-b75f5909c819,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 01:16,04/08/2023 01:25,04-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
bccb9d84-88d9-47cf-9efd-79a4a8df3001,Outcall,Returns,Fraudulent User,Thanks for overall support,,,04/08/2023 13:32,04/08/2023 17:12,04-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
e7c22645-83a1-45fc-b699-3241b7ee19ab,Inbound,Order Related,Installation/demo,Thank you Shopzilla ,,,04/08/2023 21:25,04/08/2023 21:31,04-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6cd3a7a4-abcb-49c3-91b8-994be527aa1e,Outcall,Order Related,Installation/demo,Bakwas,,,04/08/2023 14:25,04/08/2023 14:26,04-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
b0fc4dc0-fbd7-4d31-94b2-348bdffeb8d4,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 08:02,04/08/2023 08:02,04-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
3fd4a63d-a505-4067-aec4-3ed991470986,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,04/08/2023 10:28,04/08/2023 10:29,04-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
78bd2212-a4af-419c-a3bb-478024f8733c,Inbound,Order Related,Order status enquiry,,,,04/08/2023 13:58,04/08/2023 14:03,04-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
5c1f18dc-d198-4794-b618-6257efd2e874,Inbound,Refund Related,Refund Enquiry,,,,04/08/2023 08:29,04/08/2023 08:33,04-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
c7285e91-a269-46f4-95f0-2a49eabe4e33,Outcall,Returns,Missing,Customer care support is very helpful,,,04/08/2023 18:02,04/08/2023 18:05,04-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
9681d806-09e1-4596-b112-bcf245999a0d,Inbound,Returns,Reverse Pickup Enquiry,You are to supportive to resolve prblem and I am very thankful to you.,,,04/08/2023 16:00,04/08/2023 21:20,04-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
eaeaf508-0ce5-4a8d-a289-885aa7a0998c,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 10:11,04/08/2023 10:15,04-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
7cf9c996-6e97-47e5-9135-f2f4d2fd0a18,Inbound,Order Related,Installation/demo,Meri Help/Support Koi Nahi Kar Rahe Hai Kya Karu Sir   Replacement For mobile ,,,04/08/2023 22:09,04/08/2023 22:20,04-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
80c2cd33-b869-4379-8e77-fba015e94977,Inbound,Returns,Fraudulent User,Plz verify the Sellers properly. Most of them are selling Local and Fake products.,,,05/08/2023 00:30,05/08/2023 00:31,05-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
1bde0301-c079-4e51-a8d0-02fe734599f3,Inbound,Refund Related,Refund Related Issues,,bcb9f871-a720-4813-ac14-f92dbbd5131d,29/07/2023 07:45,01/08/2023 22:43,04/08/2023 17:40,04-Aug-23,NEW DELHI,Books & General merchandise,525,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
dd45d453-8177-434b-a917-12df52e938ae,Outcall,Refund Related,Refund Enquiry,Good,,,04/08/2023 06:58,04/08/2023 07:02,04-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
40002018-9484-4964-92d8-87b6f707de7b,Inbound,Returns,Reverse Pickup Enquiry,,39355699-a045-4503-ac50-b290cf98e59c,16/07/2023 09:26,04/08/2023 08:41,04/08/2023 09:12,04-Aug-23,PANIPAT,LifeStyle,289,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
296da80c-42f0-4277-8ec9-9df1217bc620,Inbound,Order Related,Delayed,Good service provided by the executive ,,,04/08/2023 10:02,04/08/2023 10:04,04-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
d8cd8750-7b18-4187-ae4f-937a5a62818e,Outcall,Order Related,Invoice request,,,,04/08/2023 13:51,04/08/2023 13:53,04-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
e8860821-0e3b-46b4-baa2-d71c5b1e8fd8,Inbound,Product Queries,Product Specific Information,Excellent ,,,04/08/2023 16:19,04/08/2023 16:21,04-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
f40ed674-eb9b-44a4-816d-3af93aaf729d,Inbound,Returns,Reverse Pickup Enquiry,Thank you to solve my problem. Best of luck for your future. ,,,05/08/2023 00:53,05/08/2023 01:05,05-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
55d1d87c-929b-4a91-a20a-70c3e5b15196,Inbound,Returns,Return request,,,,04/08/2023 21:57,04/08/2023 21:59,04-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
2043378c-0ecb-487b-a2d7-e3903f72f1b0,Inbound,Refund Related,Refund Enquiry,Thank you Shopzilla costumer service is excellent ??,,,04/08/2023 11:37,04/08/2023 13:30,04-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c5ba18ee-33d4-4496-8441-693cf6c9c9b9,Inbound,Returns,Missing,Thanks full,,,04/08/2023 19:11,04/08/2023 22:27,04-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
35277729-56a5-46e9-86ef-9e1930dd1ee4,Inbound,Returns,Return request,,,,04/08/2023 13:03,04/08/2023 15:04,04-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
6c9140d1-2f36-4a27-bf70-05617946b35b,Outcall,Returns,Reverse Pickup Enquiry,Overall Good!!,,,04/08/2023 15:22,04/08/2023 16:23,04-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
704be3a3-0980-4544-8bef-ba00b0143a49,Inbound,Returns,Fraudulent User,,,,04/08/2023 20:50,04/08/2023 20:53,04-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
4f9d97eb-39e8-4bc6-a4f8-4f4648f793ef,Inbound,Returns,Reverse Pickup Enquiry,Good sir,,,04/08/2023 22:13,04/08/2023 22:14,04-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,4
520a5929-01b6-4551-a92d-9099860380c2,Inbound,Feedback,UnProfessional Behaviour,Good,,,04/08/2023 12:37,04/08/2023 12:39,04-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
e9969571-57eb-4bd1-9655-b4a19150201b,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 12:49,04/08/2023 12:51,04-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
59f1a16d-001e-4165-a923-93582a8febd8,Inbound,Order Related,Installation/demo,,,,04/08/2023 18:56,04/08/2023 18:59,04-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
ddeb6c30-1e95-4fa0-b45d-60a4215547a4,Inbound,Product Queries,Product Specific Information,,,,04/08/2023 18:39,04/08/2023 19:45,04-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
0179c862-561c-4810-8031-4d8d0df47a64,Inbound,Returns,Reverse Pickup Enquiry,,,,02/08/2023 20:19,04/08/2023 13:27,04-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
e7966e15-7b31-4bd9-83d5-3aa9b936c727,Outcall,Cancellation,Not Needed,,,,03/08/2023 23:10,04/08/2023 10:40,04-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,2
dc78ba12-8d89-442b-8dc0-bed23a7dfcf0,Inbound,Cancellation,Not Needed,,,,04/08/2023 16:25,04/08/2023 16:27,04-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
da8364bf-dc7d-4782-997a-0b165f8b7cd5,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 23:59,05/08/2023 00:01,05-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
caf0c522-f91f-47cb-bfe2-28615b475518,Inbound,Shopzilla Related,Signup Issues,,,,04/08/2023 21:55,04/08/2023 22:00,04-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
d843bd5b-ab79-4266-b8d0-e677797b5283,Outcall,Returns,Return request,,8141e70b-2918-4bc9-96ca-2d903cdd20a2,28/07/2023 19:18,03/08/2023 20:37,04/08/2023 00:09,04-Aug-23,SALEM,Electronics,999,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,4
413d4c72-3d51-4cc4-97ac-78612e2787dc,Outcall,Order Related,Priority delivery,,,,04/08/2023 18:17,04/08/2023 18:19,04-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
f51252fe-b819-4aa5-8912-1e6719050d86,Outcall,Returns,Reverse Pickup Enquiry,Good communication ,,,04/08/2023 18:31,04/08/2023 18:35,04-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
8b2e115b-1cc3-4741-85bc-f80a4d9faeeb,Inbound,Refund Related,Refund Related Issues,Very nice ??,,,04/08/2023 08:48,04/08/2023 09:39,04-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
496cd82a-150b-4710-8097-a5e6c6646a78,Outcall,Returns,Reverse Pickup Enquiry,,,,04/08/2023 11:36,04/08/2023 13:13,04-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
4ace9d23-1e5f-4dc6-acc2-3ced40de7cb5,Inbound,App/website,Issues with Shopzilla App,,,,04/08/2023 16:27,04/08/2023 16:27,04-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
5396b9b5-93b0-409c-988f-5944eb37ce79,Inbound,Shopzilla Related,General Enquiry,,,,04/08/2023 11:52,04/08/2023 11:59,04-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
2ac8d2d3-4a49-469e-a85f-7c0a757f872e,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 16:08,04/08/2023 16:26,04-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
752659da-4895-4236-8b8a-1102ee830865,Inbound,Returns,Return request,,,,04/08/2023 18:32,05/08/2023 00:09,05-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
943cacfb-3db4-4a3f-acfd-5c73236f7aab,Inbound,Order Related,Seller Cancelled Order,Keep it up ??,,,04/08/2023 18:14,04/08/2023 18:22,04-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
786897d4-3788-407e-ad4a-bfadc265613d,Inbound,Returns,Reverse Pickup Enquiry,,,,04/08/2023 17:42,04/08/2023 17:44,04-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,4
13e0905a-1a9e-49c6-bbfb-b11825214586,Inbound,Returns,Missing,,,,04/08/2023 21:49,04/08/2023 21:54,04-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
122c9bbe-9395-44b4-956b-64dac573ae2a,Inbound,Returns,Missing,,,,04/08/2023 21:45,04/08/2023 21:54,04-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
e52f24b9-9046-4305-8d66-3caa0452aae1,Inbound,Refund Related,Refund Enquiry,,32de4675-f720-47c4-966c-1bf5940565ca,10/07/2023 11:17,06/08/2023 00:29,06/08/2023 00:34,06-Aug-23,HYDERABAD,LifeStyle,1091,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,4
747d232e-7045-483d-930b-63c6ee34c6ab,Inbound,Returns,Reverse Pickup Enquiry,,d1c5b7fd-0059-4199-9f89-6b9a9fbd2431,,06/08/2023 21:05,06/08/2023 21:11,06-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,4
6c9e8497-f643-4dcf-9dc7-66482339793c,Inbound,Returns,Wrong,,873edd05-5efc-4d58-a32c-85c786afc26d,,06/08/2023 22:04,06/08/2023 22:12,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f142ca2e-1bcb-4c29-83fd-473b935df0c8,Outcall,Returns,Reverse Pickup Enquiry,super service,33eb0a0c-bbd3-4ef4-8d2d-e96912c5d2d9,,05/08/2023 11:38,05/08/2023 14:48,05-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,4
56e69b7e-46c9-4c53-b181-3d511142bfd2,Email,Refund Related,Refund Enquiry,,e461d60b-624e-4ea4-8a2a-ca8ecb221e2a,,05/08/2023 15:44,05/08/2023 15:44,05-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
6872125c-793a-4794-baae-90dff2c826a0,Inbound,Order Related,Installation/demo,Thanks,1dab00ea-3583-4441-aa96-44bb905f9fbd,,05/08/2023 16:25,05/08/2023 17:14,05-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
56b90d88-9a95-4717-b0da-8c0b051287b2,Outcall,Order Related,Installation/demo,,ce29b372-e46a-4f22-9705-21c66f5441e6,,06/08/2023 07:26,06/08/2023 09:34,06-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
4e64fae5-19ed-4497-a2ff-f7825ce8d8d8,Inbound,Order Related,Order status enquiry,,13414310-04c1-4bee-a1ee-954f7f403a1c,,06/08/2023 17:08,06/08/2023 21:19,06-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
4ff51b79-7e01-4777-ac85-531cfb8a332d,Inbound,Cancellation,Return cancellation,The customer executive was really good,7dfda215-0891-497f-ac77-62bccd195d3d,,06/08/2023 18:22,06/08/2023 18:27,06-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
147816e4-17c0-4590-a57e-5c7328501109,Inbound,Refund Related,Refund Related Issues,Great ??,26af65a6-e7a2-47c8-bccd-16b1c27b97bc,14/05/2023 15:58,05/08/2023 11:53,05/08/2023 11:58,05-Aug-23,WARDHA,Electronics,329,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
4adaaef1-0f9c-4c93-b175-3b692deed437,Outcall,Cancellation,Return cancellation,Thanks for all of you.,7dac1162-3426-4559-baf2-2507e4f33e15,,05/08/2023 17:04,05/08/2023 17:07,05-Aug-23,,,,240,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
391d6dbd-4bce-4588-b6fc-655ed018f000,Email,Returns,Return request,,e433bbb5-d7a8-4f6e-b399-af52f2e8d427,29/07/2023 16:03,05/08/2023 14:44,05/08/2023 15:05,05-Aug-23,HYDERABAD,Electronics,1299,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
945cd2b1-7967-4c08-9bae-c3fdc152195b,Inbound,Order Related,Priority delivery,,62944efa-1a9d-4e51-8f45-1d2055542dc2,,05/08/2023 08:30,05/08/2023 08:31,05-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6df1aa98-3378-4a84-9d83-eb8d0d614b7a,Inbound,Refund Related,Refund Enquiry,,52271f1d-e092-4838-8f42-70a9c6c3711a,,06/08/2023 11:11,06/08/2023 11:43,06-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
c09404db-5569-4379-ba67-9ef7a9cf2326,Inbound,Returns,Reverse Pickup Enquiry,,820aeb64-e6f9-4307-9241-1f9506739a02,,06/08/2023 13:03,06/08/2023 15:28,06-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,3
78f7507f-12b9-4f8d-866e-c75597e5d685,Outcall,Product Queries,Product Specific Information,,acdc8b17-0f7b-4bc9-abc7-6441ac3a9939,,06/08/2023 18:14,06/08/2023 18:17,06-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
e4a2a109-42d5-4b26-8dab-19c27dedab81,Inbound,Returns,Missing,,506dd942-5032-4178-b8a6-a46389f06b27,,05/08/2023 11:39,05/08/2023 23:40,05-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
485d708d-1e42-4b86-954b-e0adc9423ea2,Inbound,Shopzilla Related,Shopzila Premium Related,,6010de9a-a2d6-4771-8667-d52f3229204f,,05/08/2023 12:05,05/08/2023 12:16,05-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
0eddb493-df44-4842-920c-74eece020360,Inbound,Returns,Service Centres Related,Costomer care support bhaut hi aacha hai,00d70fb4-197d-4ce1-97bb-ffd4821511b6,,06/08/2023 08:13,06/08/2023 08:14,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b305c939-237e-4b20-beb6-ec3101a96d92,Inbound,Returns,Reverse Pickup Enquiry,,d05199b9-8052-49d6-98d6-9f63fe80ccd5,,06/08/2023 09:49,06/08/2023 09:51,06-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
3f9a013c-ba0b-49e3-8806-b13b3dc8e79d,Outcall,Returns,Return request,,27ec436a-6032-4eb4-b406-1902997bb464,,05/08/2023 13:29,05/08/2023 13:33,05-Aug-23,,,,205,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
d36806ae-943e-4fd7-88ae-a8f565472da0,Inbound,Order Related,Priority delivery,If someone needs something urgent you should make policies for them. ,b8b4ce1d-e111-45b0-9067-d1553341ed3c,,05/08/2023 19:15,05/08/2023 19:17,05-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,1
df58d94c-68ca-4aba-a67b-5e01c868e155,Inbound,Returns,Service Centres Related,,88bff415-f024-489e-aec0-1a45b9f4635d,,05/08/2023 20:09,06/08/2023 17:19,06-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,1
6c104e47-b687-4ae5-81d2-02f34a5cfb42,Inbound,Order Related,Priority delivery,She very simplely talking skills very good communication skills. i simple understand her languag,11db9838-7ec5-4b66-8838-8212686122e7,,05/08/2023 22:48,06/08/2023 06:19,06-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
86197338-e7f1-4ffe-be68-df7696d2c770,Inbound,Order Related,Installation/demo,,653ad257-3bf2-4fff-876c-82f11f616a75,,06/08/2023 06:34,06/08/2023 06:38,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
ff4ec134-9d98-4c18-864a-2a8d15569334,Inbound,Payments related,Online Payment Issues,,7bb01d72-adf4-4673-bc3c-e5573b43ea21,,06/08/2023 12:00,06/08/2023 12:01,06-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
804e7f04-097b-464a-aac7-8e578f5e5787,Inbound,Returns,Return request,,445cb749-3c0c-49fb-88af-5f793df92035,,06/08/2023 14:21,06/08/2023 14:26,06-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
b9b99d4c-baf4-4b6a-985f-433ca8acdfda,Inbound,Order Related,Order status enquiry,,2a87e843-5188-4e0c-8776-a7b9a6c28c0c,23/07/2023 09:52,05/08/2023 21:48,05/08/2023 21:51,05-Aug-23,SIKANDRA,LifeStyle,599,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
5847446c-8cc4-4a12-9313-da644be0553d,Inbound,Order Related,Order status enquiry,,c2aa3215-4973-455f-9350-303ec50f7b45,03/08/2023 08:09,05/08/2023 14:36,05/08/2023 16:32,05-Aug-23,PATNA,Books & General merchandise,186,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
52c4264a-2e14-4cc8-acf5-c98df7423a24,Inbound,Returns,Reverse Pickup Enquiry,,628cc35a-c85e-42c9-850b-f0f4c3fb5427,,05/08/2023 06:41,05/08/2023 07:14,05-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
c5a7255e-b9e6-48c0-86a0-b59c707729d2,Inbound,Returns,Missing,Good ,43bcbee0-fea8-48ab-8432-99a0dadd38f1,,05/08/2023 21:10,05/08/2023 21:40,05-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
fa4d0f6f-9b8e-4d6d-b238-d551804aa404,Inbound,Order Related,Delayed,igffdjffgvd TMC cejd,22516e5b-1864-4cd3-aba0-5fe637ecb8b8,,05/08/2023 17:53,05/08/2023 17:53,05-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
7b28c28b-6966-4514-82d9-5187f50965fa,Outcall,Cancellation,Return cancellation,Nice ,8c6547f1-ddff-4cb1-a463-576cfab02fe3,,06/08/2023 11:50,06/08/2023 12:00,06-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,4
8ad36590-2792-441b-ac57-b3043e7573a0,Inbound,Returns,Return request,Please make sure the sellers don't fool the customers.,a846eebb-e7f4-4c46-b749-b8d5bdcc2ff5,,06/08/2023 22:30,06/08/2023 22:35,06-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
a85ec3d5-e51f-4731-985d-11548ad831bf,Inbound,Returns,Return request,,0791a872-c6d7-4c6c-94a2-536862b4bbc3,27/07/2023 13:44,04/08/2023 17:48,05/08/2023 16:01,05-Aug-23,KUCHAMAN CITY,Electronics,397,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,3
8a9ac013-20c7-4741-a4fd-5ceda624d99c,Inbound,Returns,Reverse Pickup Enquiry,,fc17c582-a90b-4970-8d2b-4343ca610174,,05/08/2023 09:11,05/08/2023 14:42,05-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
9ee717d6-15fa-4675-bb79-765ed462d5a3,Inbound,Cancellation,Not Needed,,d1f8bbd8-541f-45b4-b21c-1dd3f45d6d57,,05/08/2023 14:40,05/08/2023 14:41,05-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
cea2c00d-bee0-4f8d-a3bd-979c15d0810d,Inbound,Returns,Reverse Pickup Enquiry,,94d063de-9755-42b8-9318-6d7f9503cf2f,,06/08/2023 06:59,06/08/2023 07:02,06-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
6d748080-7451-443a-adf2-d39be18dab4c,Inbound,Order Related,Invoice request,Thanks Shopzilla ,a8cf11b6-b054-4975-a162-04211189a5c3,,06/08/2023 08:26,06/08/2023 08:28,06-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
48198312-4719-445a-b9db-55a8add0b5f1,Inbound,Returns,Return request,,6e8f03ef-89d8-4989-ae19-a2678bf87a73,,06/08/2023 14:08,06/08/2023 15:04,06-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
a54dc154-af70-4d76-bcaf-edefe6d462c4,Inbound,Shopzilla Related,Shopzila Premium Related,Gud by staff,03819075-ee13-47de-b210-0609fad564f3,,06/08/2023 07:00,06/08/2023 07:07,06-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
caf3aa60-45b3-4596-87c3-705637129593,Outcall,Order Related,Order status enquiry,All are good,5460777c-181d-4344-b930-b614bf2e7999,,06/08/2023 13:30,06/08/2023 13:32,06-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
0ab441a6-ab6a-49a1-88a9-f1520e5257ad,Inbound,Returns,Fraudulent User,,8f5fb23e-a62a-45fc-9251-51da961bab2d,20/07/2023 18:22,05/08/2023 10:07,05/08/2023 10:28,05-Aug-23,DAUSA,Electronics,4969,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
b3960205-29a6-4c36-bce1-a50478ba9fcd,Inbound,Product Queries,Product Specific Information,Good,56e3820b-1972-4f5b-8e07-52d76257aeff,,05/08/2023 09:54,05/08/2023 10:02,05-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
6127b452-5972-4742-92cd-f55ee2603012,Outcall,Returns,Return request,,2b6f8391-9da4-4d9e-9ab3-b181206c1a85,,05/08/2023 10:37,05/08/2023 10:41,05-Aug-23,,,,574,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
346b2113-0759-4276-a786-bca047ea49d5,Inbound,Returns,Fraudulent User,,c1335348-f753-4b3f-8ab2-02ba49148a31,,05/08/2023 11:15,05/08/2023 11:18,05-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
d5bf2d68-4f8a-4684-873d-3766c92b0b7f,Inbound,Returns,Reverse Pickup Enquiry,I talked to someone yesterday also regarding my issue but she said it will be resolved & I will get the update but I didn't receive anything.Today also I talked to another one she was quite good to listen & understand my issue & promised to help. I am waiting for this resolution. . ,283d3120-17e8-423e-885d-99c8d3a3ee78,,06/08/2023 07:53,06/08/2023 08:04,06-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
6fcc64e1-9458-442a-ac78-f4591178745e,Inbound,Order Related,Seller Cancelled Order,,078c1b74-4a2c-4312-a76d-7def9b7dd18f,,06/08/2023 12:02,06/08/2023 12:05,06-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
aab64564-f192-4618-805c-fe87b4e5cd37,Inbound,Returns,Service Centres Related,Good,93d8a566-88ad-41f4-9e17-0c43e01a4ccd,,06/08/2023 15:50,06/08/2023 15:57,06-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
6acf2dd8-67d3-4d76-bca9-737723ecea54,Inbound,Product Queries,Product Specific Information,,db145ac9-b799-4abf-a0c2-8afd98f8d64f,,06/08/2023 18:51,06/08/2023 18:53,06-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
373b3f94-6fdf-493b-b7db-ed3a66969f1a,Inbound,Returns,Damaged,Very good ,b557218e-9e39-44f2-9607-6cc4dd454378,25/07/2023 12:16,06/08/2023 14:36,06/08/2023 14:38,06-Aug-23,W26,Mobile,10499,,Jeremy George,William Park,John Smith,31-60,Morning,5
24a2e231-53cb-439c-bdd8-1c501fc15ae9,Inbound,Order Related,Order status enquiry,,ab3f23fb-5fa6-4899-bee2-f2e86e411fad,,05/08/2023 14:28,05/08/2023 14:32,05-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
a8deb085-acd3-4a4c-8e4c-846070727799,Inbound,Payments related,Payment related Queries,,c99721d9-9725-4e7d-983c-2ab0702873b6,,06/08/2023 15:36,06/08/2023 15:40,06-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
7d6a027c-9769-4157-b0e0-91f9b7669b83,Inbound,Returns,Reverse Pickup Enquiry,,c899c370-5e98-4a79-8997-52fe906f7022,,06/08/2023 19:02,06/08/2023 20:07,06-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
86bcec0c-a114-49be-a607-fbe49a303383,Inbound,Order Related,Order status enquiry,,0ef8be0e-4bb7-4f81-bd79-75d6d311453a,04/08/2023 19:00,04/08/2023 21:15,05/08/2023 14:46,05-Aug-23,KOLKATA,Home,2599,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
bbfc2e90-c0b2-4119-84c7-8bcef7c81801,Inbound,Returns,Reverse Pickup Enquiry,Good ,a70479da-346a-40cb-b39d-c4348341f837,,05/08/2023 09:21,05/08/2023 09:22,05-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
051d40fd-a04d-4c3c-9000-e41901a5e2cb,Inbound,Returns,Reverse Pickup Enquiry,,2613104a-6c0f-477b-92aa-4379518354ef,,05/08/2023 15:53,05/08/2023 15:53,05-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
27448dd8-a616-4fe3-8200-73c3fd9157b1,Inbound,Returns,Return request,,4ea74efa-917e-44d7-bcc4-18c16168f78e,,05/08/2023 23:35,05/08/2023 23:41,05-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
3954adb1-f69e-4b10-a489-415eaa1c2c1e,Inbound,Returns,Reverse Pickup Enquiry,,61374f79-df6a-4905-a22f-b5c244f3f8ad,,06/08/2023 12:14,06/08/2023 12:15,06-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
f95165ce-4835-46bc-83a8-b069a7c22bf5,Inbound,App/website,Issues with Shopzilla App,,904a3dcb-379d-4b0f-9e8c-cb59f6bbc2f9,,06/08/2023 13:11,06/08/2023 15:07,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
7035c365-3b93-4ae7-99e9-b817b9659f4a,Outcall,Returns,Return request,,86bb855c-ace6-4378-a4d7-a25b3cc8e944,,06/08/2023 19:04,06/08/2023 19:49,06-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,3
529a2b55-d1ce-463d-97ec-a1378919be62,Inbound,Returns,Reverse Pickup Enquiry,,b12b5377-6386-4692-8eda-94757da00d66,,06/08/2023 21:32,06/08/2023 21:33,06-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
ea0a4106-cf36-451d-b1d5-8bdadeb4cf94,Inbound,Returns,Damaged,,0eb54e05-18ea-4b59-9fa7-8e2c2e188a9a,,06/08/2023 23:27,06/08/2023 23:28,06-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
280f3c78-0402-4932-a439-d47cc22fa3d7,Inbound,Order Related,Order status enquiry,,2228cc8e-67b6-4ef2-8f11-b7d96ce9c4c0,04/08/2023 01:56,04/08/2023 20:16,05/08/2023 11:08,05-Aug-23,MUMBAI,LifeStyle,265,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
c6bc93d0-d25b-48fd-be91-0deacd6e46d8,Inbound,Returns,Reverse Pickup Enquiry,,d89df2e3-eb66-40e5-9107-020577de6b41,,05/08/2023 08:05,05/08/2023 08:06,05-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,4
90de5f37-7d7f-4f73-8161-1e2ce50d32b5,Inbound,Returns,Wrong,good,d8c3259a-9967-4f39-8748-e58467eaa14b,26/07/2023 11:21,05/08/2023 10:39,05/08/2023 11:06,05-Aug-23,AGARTALA,Books & General merchandise,4999,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
fb141c83-c057-4526-b39e-f8403b1d7920,Inbound,Order Related,Installation/demo,,a1f8e432-2466-4e5f-b663-47a8caabdccd,,05/08/2023 10:09,05/08/2023 10:44,05-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
85eba708-094d-4301-a7e4-3d064f9e0f79,Inbound,Returns,Reverse Pickup Enquiry,Mera product change kar dijiye,877e3323-baf5-40f2-9a65-cfe8e467bb6f,,05/08/2023 16:16,05/08/2023 16:18,05-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ecfb2f81-3373-46bf-9339-4c737fd68eb8,Inbound,Returns,Return request,,c109d060-5b8b-4c8c-8007-80d71ffb6ec8,,05/08/2023 17:36,05/08/2023 18:06,05-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
16a2f47d-dae8-4cc7-a57d-5d53e1fc605e,Inbound,Returns,Return request,,0a2caa8a-fc2b-4523-816e-8f64a94eaf12,,06/08/2023 19:21,06/08/2023 19:25,06-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
cc505ecc-5cd8-4a5f-881a-dfb99ba6664d,Inbound,Order Related,Delayed,Mera product abhi tak nhi mila hai.,f0872f77-0927-46dd-829d-c61052d47d08,26/07/2023 12:21,06/08/2023 12:53,06/08/2023 12:57,06-Aug-23,ITANAGAR,LifeStyle,289,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
3cbeaee1-9a8d-44c9-8b0b-9f7c973f6d26,Inbound,Payments related,Payment related Queries,?? good,53eb9971-a23a-4a21-ac22-992c3fb1431e,,05/08/2023 11:53,05/08/2023 11:59,05-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,4
763db22a-64e8-470a-9c1d-fc7fd933dde2,Inbound,Returns,Reverse Pickup Enquiry,Let me know more  on you refund policies.,503e5683-f002-4912-9508-84abc41a4175,,05/08/2023 11:57,05/08/2023 15:30,05-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
dd5f803d-1436-49cd-aa1c-9ee578bf4bc9,Inbound,Returns,Return request,Please reduce the time to resolve the issue related to bad item of any seller ,b5e4b0d1-9c03-4ec7-8a49-174d8aa59f0f,,05/08/2023 16:05,05/08/2023 16:29,05-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cb75e06b-e12b-4408-9c9e-c6e402c48da9,Inbound,Payments related,Online Payment Issues,"  messaging option, really very irritating for grown ups like me. When help is required for any issue it's convenient to talk to someone and explain the matter rather than texting and getting automated replies. And regarding my orders, I want everything that I've ordered as I've done half the payment of total amount. I was told to wait until 10th August. Fine, I'll wait but I want each and every thing. I won't take any excuses from Shopzilla. That's it.",1d686829-c90c-4e0d-8fa6-c9636ab6fcda,,05/08/2023 20:26,05/08/2023 20:26,05-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
a8c5e26d-b70c-40a4-ac3e-2f5cf0b9de4c,Outcall,Product Queries,Product Specific Information,As promised no cashback credited to my account ,0798ed2e-a334-4edb-96df-25f4747e1429,,06/08/2023 22:31,06/08/2023 22:37,06-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,1
56f9a60d-11e7-43c9-8a65-a9ccc0a1b34b,Inbound,Returns,Missing,Thanks ??,09a766a1-ef1e-4705-9594-6577a6262b3c,,05/08/2023 07:22,05/08/2023 07:24,05-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
cebef957-bb2e-4083-89c5-1ba91d944abf,Inbound,Order Related,Order status enquiry,,bca2c8c5-c5f5-454e-8660-71c716537a0c,,05/08/2023 13:53,05/08/2023 13:54,05-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
be015a5d-7091-46b0-9938-1dfe22b260a8,Inbound,Order Related,Invoice request,Good,f5b57a6a-15d9-4958-b57a-3e4c152e712d,,05/08/2023 16:06,05/08/2023 16:09,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
c4c9bf7c-7bc5-4135-8c51-fa6c58a596f9,Inbound,Returns,Reverse Pickup Enquiry,,498994d0-dd34-4175-8a5d-5921021515a5,,06/08/2023 18:35,06/08/2023 18:36,06-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
4a71c75f-d426-48ae-b73c-5548570ecf22,Inbound,Feedback,UnProfessional Behaviour,,858feedb-c15d-4aec-bbd4-af8f069a9c1c,,06/08/2023 19:32,06/08/2023 19:33,06-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
97ba7f61-6f42-4e4d-b89b-7bb0c631eb8f,Outcall,Order Related,Order status enquiry,The executive is highly appriciated. Thank you so much!,e310550f-1bcc-4b0b-a644-c52ae475f614,,06/08/2023 22:57,06/08/2023 23:16,06-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
2ca233a5-99c2-458b-b4fb-05647e776348,Inbound,Returns,Reverse Pickup Enquiry,,f82d5bc4-a433-4815-9689-d5e860f8a59c,22/07/2023 22:10,06/08/2023 12:26,06/08/2023 12:29,06-Aug-23,SAHARSA,LifeStyle,499,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,4
16f01bb9-1acb-4da7-a486-6a29047065a7,Outcall,Returns,Wrong,,780e15fa-73b5-42fa-815a-2aee9fb47c22,02/08/2023 00:03,05/08/2023 12:47,05/08/2023 12:48,05-Aug-23,FARRUKHABAD,Electronics,1249,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
5c71f169-4af2-4487-a47c-22ff3f410a58,Inbound,Cancellation,Not Needed,my issues still not resolved ,bf426d8a-0cd5-4c63-bc36-276b5c51a4ac,,05/08/2023 13:35,05/08/2023 15:04,05-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
c22c8f87-04ee-4a82-bc45-740f95f615fc,Inbound,Returns,Exchange / Replacement,,57eca0d4-4f70-4b55-bf38-a969dab57e37,,05/08/2023 13:28,05/08/2023 13:29,05-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
04b359f8-ba5d-439c-b32a-f852ea26779c,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk to her very cooperative ,62d679a3-fcc8-479c-adbe-86f4dad5dbfb,,05/08/2023 20:52,05/08/2023 20:55,05-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
c4738fbe-e999-4a30-ab1f-3f53a2702935,Inbound,Returns,Reverse Pickup Enquiry,,ceb65b6c-ad27-4065-8332-c9a7177b44af,,06/08/2023 20:10,06/08/2023 20:14,06-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
7f0866a8-3f34-4664-81dd-be3090ddb1e0,Inbound,Order Related,Order status enquiry,They help very well in my problem,782d1ab4-3b40-4279-82ae-1ed6cbddbbef,01/08/2023 08:42,05/08/2023 12:23,05/08/2023 12:25,05-Aug-23,BARAMATI,Electronics,999,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
366ebec4-1f67-4361-9dfe-52a1e34220a4,Outcall,Returns,Reverse Pickup Enquiry,,29364fc0-47bb-40c1-b6e7-c1abc6244b88,,05/08/2023 11:44,05/08/2023 11:44,05-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
b9dfbcee-2887-4bd1-950f-78949c9b165c,Inbound,Returns,Fraudulent User,,ce0ba0c9-9e19-46e8-9c13-36596c24a455,,05/08/2023 20:04,05/08/2023 20:18,05-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b3064436-c857-4ca3-9f15-9b7f7f79ad93,Inbound,Returns,Fraudulent User,,90b6f1bc-f6e7-457c-90df-6b7f8ddcaac8,,05/08/2023 23:38,06/08/2023 00:05,06-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
c60b8dce-9ce1-4a9e-abea-95600875b20d,Inbound,Order Related,Invoice request,,9beb6759-af5f-4c7b-b14a-a03402f24081,,06/08/2023 14:15,06/08/2023 22:09,06-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
b981b66d-fcd8-4f95-ba44-b7a7c847ccb1,Email,Order Related,Delayed,,3bda8fc0-aea3-4d72-b34e-3ee8f7c838d8,23/07/2023 07:47,05/08/2023 11:07,05/08/2023 14:14,05-Aug-23,AHMEDABAD,Mobile,32999,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ec3b0232-9268-42da-8917-f008706b31e8,Inbound,Returns,Reverse Pickup Enquiry,,323b029e-e88e-4a91-ac64-e4fe928951aa,22/07/2023 09:28,05/08/2023 09:01,05/08/2023 09:10,05-Aug-23,BULDHANA,Electronics,4749,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
f52f97ae-5a09-4262-8df5-db88c18923ab,Inbound,Returns,Missing,,6ebb8706-1f6a-41ae-9d57-7ded8238275a,02/08/2023 09:20,05/08/2023 13:34,05/08/2023 13:42,05-Aug-23,PATNA,Electronics,349,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
fae1fa08-c77c-4ab0-962e-db10480e99f6,Inbound,Returns,Service Centres Related,,956c41a0-fe2a-4db0-9ad4-fc7445a3082e,,05/08/2023 10:15,06/08/2023 20:48,06-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
0e7abe90-24c2-492f-9c58-16dc393356d0,Inbound,Order Related,Priority delivery,,9dd4bc8a-c42a-405b-8fb0-3381a5d8b2f7,,05/08/2023 20:30,05/08/2023 20:32,05-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d8cdf91e-bc55-4f0f-89a2-96a41b46e019,Inbound,Product Queries,Product Specific Information,Make sure the product customer order reach same as they want ,5176e43d-fc18-4dbc-9d38-3a924334d7b8,,06/08/2023 09:37,06/08/2023 09:40,06-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
ccec214d-5acb-4ae0-8a4b-d07367863c0b,Inbound,Returns,Damaged,,e5dbb571-1d46-4864-9015-389352df2544,,06/08/2023 15:26,06/08/2023 15:44,06-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
f48c33f2-6e02-4ff3-b03f-cc41493c431f,Inbound,Returns,Reverse Pickup Enquiry,No,f5d2da62-d295-47fe-88e0-ef4775121d10,,06/08/2023 18:01,06/08/2023 18:07,06-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
98df7b56-0d37-4235-9c78-d19ec7f6a0f0,Inbound,Cancellation,Not Needed,Good,f8ade12e-58bf-4006-b48e-fe6c54552c07,03/08/2023 12:47,04/08/2023 22:25,05/08/2023 04:15,05-Aug-23,HYDERABAD,Books & General merchandise,223,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
568806d3-94cd-4709-bef7-7fd6766a2a7b,Inbound,Returns,Reverse Pickup Enquiry,Nice  sir,f7ec9a6e-b644-458c-8386-c7261eeb7caf,,05/08/2023 17:07,05/08/2023 17:09,05-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
634990a2-24c6-4d46-8029-923304958544,Inbound,Order Related,Invoice request,,8982b52b-1edf-48e6-8ef8-a7cceb82df92,,06/08/2023 01:56,06/08/2023 01:58,06-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
a7a3060d-31eb-41f1-bb26-8107817bb026,Inbound,Order Related,Priority delivery,,4c28b064-3751-48e4-8a88-75449fc2c592,,06/08/2023 17:26,06/08/2023 17:26,06-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
c8123a2d-5635-4d13-a9e6-d10e8ac4d57a,Inbound,Product Queries,Product Specific Information,,cb25e8d6-9053-4eec-af13-dcb8b2cb55da,,06/08/2023 18:43,06/08/2023 18:51,06-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
d074694f-c28a-48e0-907d-74b396a175d6,Inbound,Returns,Reverse Pickup Enquiry,,75a78a24-3b4e-4345-8798-af9ee977408c,07/07/2023 17:23,04/08/2023 11:06,05/08/2023 15:40,05-Aug-23,NEEMRANA,Electronics,1899,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
5b61cb5a-fa6f-4184-b252-32239893bb11,Inbound,Order Related,Order status enquiry,Bahat help hua thanks Shopzilla ,5e7099a8-4d8f-41b0-93c9-2cd91c57722a,,05/08/2023 09:13,05/08/2023 09:15,05-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
469ea143-7212-4346-821c-3c1ccf777e7f,Inbound,Order Related,Order status enquiry,,3cff6cd7-5cd9-4876-86ab-cce07c86ad3c,,06/08/2023 09:43,06/08/2023 09:43,06-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
569fcadf-b890-460c-9f16-4137f2fc9036,Outcall,Returns,Return request,,36e08e17-7e41-4eb3-9a46-0aeea12ffcdf,,05/08/2023 16:52,05/08/2023 16:55,05-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
feaad0b9-b802-4c27-a220-09dd9f0fbdd0,Inbound,Order Related,Invoice request,,20005d4c-0564-446c-966e-339f2a6fdd2f,,06/08/2023 14:44,06/08/2023 14:46,06-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
198ce0bb-d628-405f-b166-4d403eb7b4db,Inbound,Returns,Reverse Pickup Enquiry,,3b3fce7e-dc8b-4cb8-9235-03762e1b89d7,,06/08/2023 23:15,06/08/2023 23:34,06-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
5a83c983-ff93-4e26-94d4-945a733229ce,Outcall,Returns,Reverse Pickup Enquiry,Received different model. Unable to return the same. Complete fraud by Shopzilla,c9bea242-08cc-45c6-a4b7-4a4b48d2e424,16/07/2023 00:47,06/08/2023 00:44,06/08/2023 00:46,06-Aug-23,NORTH LAKHIMPUR,Home Appliences,18999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
f8f85f2b-745c-4ff3-8e72-db616199fb01,Inbound,Shopzilla Related,Signup Issues,,62e50bb7-6c96-4176-9b86-3e1f9898684f,,05/08/2023 23:01,05/08/2023 23:05,05-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
2b79c640-ce3a-41e3-8019-96506cade689,Inbound,Order Related,Order status enquiry,,6b0538a0-f6c8-4635-bd5b-6ae9f8df7962,,06/08/2023 10:45,06/08/2023 11:04,06-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,2
a97c952f-2e86-4b28-add1-ab74cff9cc11,Inbound,Returns,Reverse Pickup Enquiry,,8b764c8e-b1e7-4dbc-accd-493ec55e497f,,06/08/2023 13:47,06/08/2023 13:49,06-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ee9ccb86-1b52-4a1d-bb8c-0025156b2d4b,Inbound,Offers & Cashback,Other Cashback,Improve ur customer executive quality. They don't have product update n will repeat same thing again n again. Instead of helping to understand problem. They will just say sorry for inconvenience cause to uu,2314f46b-c85a-4dea-94a7-5c6c63f71870,15/07/2023 15:40,06/08/2023 16:34,06/08/2023 19:27,06-Aug-23,MUMBAI,Mobile,18999,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
2a040036-0819-437e-a149-b8c2cb2e8d93,Inbound,Returns,Reverse Pickup Enquiry,  aurangpur,47c8ffc5-545c-4539-9073-c046ae0e78c6,,06/08/2023 11:11,06/08/2023 11:15,06-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
6cdcb101-bbe6-425e-84a8-100d77626608,Outcall,Payments related,Payment related Queries,,4d745c37-80e2-45df-81bc-9b2d1443e9e0,,06/08/2023 20:42,06/08/2023 20:42,06-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
727ad09a-3d16-47c9-9aef-c3538bd6814d,Inbound,Shopzilla Related,Shopzilla Rewards,,dc0c324a-7780-464a-8e7b-75c6224e13f7,,06/08/2023 00:42,06/08/2023 00:42,06-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
791df8ce-0e1d-4a87-84f2-caa0a8b41ef3,Inbound,Returns,Return request,,faf9f578-9f06-49cf-847d-51d0d2a1b65c,,06/08/2023 12:26,06/08/2023 12:39,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
48dd51d5-7ff1-49cb-878a-dccb73e4867a,Inbound,Refund Related,Refund Related Issues,Very good ,70f8dbde-62a9-4f0d-b0cb-ca6bbc3e0024,25/07/2023 16:08,05/08/2023 09:52,05/08/2023 09:56,05-Aug-23,JAHANABAD,Books & General merchandise,288,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
e15fb50f-b9d2-4978-b726-aa87aabad813,Inbound,Returns,Fraudulent User,,34a15478-15ac-485d-8801-05e51dd3fb99,,06/08/2023 18:33,06/08/2023 18:35,06-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
a8d5ede9-7ad7-4818-94f8-5ce1f917f84a,Inbound,Returns,Fraudulent User,,03071ce9-6742-4d36-a1dd-3e2597532a36,30/07/2023 10:40,05/08/2023 12:59,05/08/2023 13:13,05-Aug-23,SARAN,Electronics,399,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
f5a6856b-def5-41be-9df3-f9cebb49ee19,Inbound,Returns,Return request,,8d32f802-80ce-4609-8bcd-1a6ac84ccedb,30/07/2023 21:33,04/08/2023 23:36,06/08/2023 12:11,06-Aug-23,KEKRI,LifeStyle,1114,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
1ee3394b-5738-4871-8b92-a69a0fe7729e,Inbound,Refund Related,Refund Enquiry,Lovely person ,fdb14f25-5ebe-4f4e-8cf7-86df5fce0f52,,05/08/2023 20:49,05/08/2023 20:52,05-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
e918f21f-5e42-4e3e-9a50-4e01552601dd,Inbound,Order Related,Order status enquiry,,836c57e6-d1ff-44d0-9ffb-17294fe4a5ac,,06/08/2023 17:12,06/08/2023 17:12,06-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
8c3d0dd0-4282-4bfc-847a-2eacc495d0fa,Inbound,Returns,Reverse Pickup Enquiry,,fed1d26b-4e8f-4f2b-8913-90413dd62f7d,,06/08/2023 12:16,06/08/2023 18:20,06-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
ab3f1ba4-7ebf-41e6-b56a-9294a45cc532,Inbound,Returns,Reverse Pickup Enquiry,,fc049174-fd1c-4545-8537-e017d39283f1,,06/08/2023 15:45,06/08/2023 16:34,06-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
912a394c-af5a-40b3-97ef-ca731c266167,Inbound,Returns,Fraudulent User,Love it ,97cab511-102b-44b3-8a48-fa0f901a9d93,,06/08/2023 20:38,06/08/2023 20:46,06-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
078d9afe-edc1-4c63-8474-447d3926f833,Email,Returns,Service Centres Related,,0e58ee28-dac4-4976-9588-8aed1ff70367,30/07/2023 20:02,05/08/2023 13:38,05/08/2023 13:49,05-Aug-23,DHAKA,Mobile,29999,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
a2b2d0e8-e895-4d60-aae7-dbc78309c91f,Outcall,Returns,Return request,Please check before delivering a product. I received an empty box of honey!,122b63ce-4d38-4e56-824b-414fd10d3654,26/07/2023 08:18,06/08/2023 17:13,06/08/2023 17:19,06-Aug-23,BARDHAMAN,Books & General merchandise,261,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
4b0625cb-ad7e-409b-8bdd-ed024207fc6f,Inbound,Refund Related,Refund Enquiry,,8629ee9c-1393-4b53-bee4-9342d787d5f2,29/07/2023 11:41,05/08/2023 14:38,05/08/2023 14:39,05-Aug-23,HAZARIBAGH,LifeStyle,1691,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
3e7dc264-b71e-4d72-ba36-66e3a1924944,Inbound,Returns,Reverse Pickup Enquiry,,5d85e22c-b059-406a-8137-d23d530c48a8,,06/08/2023 13:44,06/08/2023 13:45,06-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
734b4731-fdde-4ed3-9578-3c882505e170,Inbound,Order Related,Order status enquiry,,9ff8fc3c-0ad7-4db2-9f46-557e081ac913,,05/08/2023 16:37,05/08/2023 16:37,05-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
8191f980-dafa-44a0-b301-64c897a06e8b,Inbound,Feedback,UnProfessional Behaviour,,b8116d0c-a9ed-463b-9d4b-583408f3fade,,05/08/2023 21:03,05/08/2023 21:05,05-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,4
fb921fbd-500d-4585-9a2a-a17f8ff9b747,Inbound,Payments related,Payment related Queries,,5790a9af-cbcc-4de0-99dc-48442b8935ec,,05/08/2023 21:47,05/08/2023 22:46,05-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
57524252-885e-4af1-8d47-a3b4f16c86c5,Inbound,Returns,Reverse Pickup Enquiry,,9db50a96-7ed5-4069-b511-5eadd6c890f8,,06/08/2023 15:54,06/08/2023 15:58,06-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6b819f49-1131-47dd-849c-4af86b264c96,Inbound,Refund Related,Refund Enquiry,Good,58c79065-2c5f-4b05-91df-fcd96cb73f03,25/07/2023 17:40,05/08/2023 13:11,05/08/2023 13:18,05-Aug-23,ERODE,LifeStyle,599,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
5b2fb287-0a52-48a8-a2c0-81c80e169bf1,Inbound,Returns,Fraudulent User,,0f125f1b-caab-4a61-a851-dcd3c3c9c23e,28/07/2023 22:38,06/08/2023 15:45,06/08/2023 22:04,06-Aug-23,KANPUR,Electronics,1299,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
eb43e703-0aef-4b38-8180-2dd87dab9f7a,Inbound,Returns,Reverse Pickup Enquiry,,de773032-7cb8-4b3a-a861-a0b1c2c4bfe4,30/07/2023 19:27,06/08/2023 13:03,06/08/2023 13:17,06-Aug-23,NEW DELHI,LifeStyle,599,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
7a7a0af2-1e62-486b-9c56-4969d64b68d6,Inbound,Returns,Return request,,aa9dac93-7085-4987-ba4d-7324ecceab97,29/07/2023 21:52,04/08/2023 18:30,05/08/2023 07:35,05-Aug-23,MUZAFFARPUR,Home,212,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
4a24ecb2-1e19-46c5-8ffa-5d819c87f6fa,Inbound,Returns,Reverse Pickup Enquiry,,655ac119-ea70-4be9-9773-68b97b549af2,,05/08/2023 11:06,06/08/2023 07:47,06-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
fbdccc34-6aff-4247-9f68-c7c4febf429f,Inbound,Returns,Fraudulent User,Nice,0e135f7c-69d8-4afc-bc38-0d16ff49ea37,,05/08/2023 12:24,05/08/2023 12:34,05-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
dea3a315-f1ea-4186-9d0d-a2dd49a379b9,Inbound,Returns,Reverse Pickup Enquiry,"The item I ordered was a gift for my Brother and Sister in law on their special occasion. The product they received was wrong and it ruined the surprise gift element. It's truly disappointing experience as I had to return a complete wrong item delivered once and the second time also I didn't get the right item I ordered.I am hesitant to use Shopzilla service anymore. (was actually planning to buy a Samsung galaxy S23, but I don't feel like buying it from Shopzilla anymore. Maybe I'll use SuperBuy next time). Really worst experience from Shopzilla side. ",ab04ee68-62d0-47db-81d0-5bb5d9852216,,05/08/2023 23:33,05/08/2023 23:37,05-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
3c16a8b7-696f-486c-a360-7be06e868b37,Inbound,Order Related,Invoice request,,405ed56e-8453-4a9d-9886-586425990862,,06/08/2023 07:45,06/08/2023 08:01,06-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
039b442c-f6d2-466a-8392-8024070b69ee,Inbound,Refund Related,Refund Related Issues,,c1304355-eb80-431c-ba62-5db93b1048c4,,06/08/2023 08:46,06/08/2023 08:47,06-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
bf635e1d-6dd8-45de-a6e6-3de0a88cf5d5,Inbound,Order Related,Order status enquiry,,ceefce8c-1a97-4699-84e7-38bcff9c2e65,27/07/2023 00:17,05/08/2023 09:23,05/08/2023 09:28,05-Aug-23,NAVI MUMBAI,Mobile,32999,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
88fc903c-8c68-4d6c-bd69-55cd784e114e,Inbound,Feedback,UnProfessional Behaviour,Excellent ,f363bffe-643d-4d54-b181-8b93819b634c,,05/08/2023 09:49,05/08/2023 10:02,05-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
d0d9eea7-b3f9-4753-9f35-6c5351667db0,Inbound,Returns,Reverse Pickup Enquiry,Aapse baat   sir ,2dbfe81d-0b97-4543-b5b8-8a3548f4b9cb,,05/08/2023 09:55,05/08/2023 09:57,05-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b18bc932-dd50-4e60-b44a-abfee4e61e41,Inbound,Product Queries,Product Specific Information,,f9758502-5727-40ee-add7-e2cb569a96d4,,05/08/2023 22:45,05/08/2023 23:36,05-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
6b357975-9154-4be0-85e1-3eb840f566c9,Inbound,Returns,Reverse Pickup Enquiry,,78d05e04-ad53-46de-a642-ca7754a3974a,,06/08/2023 16:51,06/08/2023 16:54,06-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
18154c22-052e-4254-b58f-57aaab05d5db,Inbound,Returns,Fraudulent User,Amazing response by this girl.,83e40a02-1c99-48ee-aa0e-3c808feb485a,28/07/2023 11:12,05/08/2023 18:50,05/08/2023 18:51,05-Aug-23,PAURI,Books & General merchandise,680,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
23c0c78b-9619-4118-b4b7-258c77d15199,Outcall,Product Queries,Product Specific Information,Get your technical team to work on the payment system to get it better,9b68cae6-0ec2-4c6d-84ce-6f24fee68c6c,,05/08/2023 16:42,05/08/2023 17:04,05-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
82105477-07d2-4e2b-9b2f-812458e954ca,Email,Returns,Fraudulent User,,757508a2-4d61-41cd-b67e-bec78014c8e3,,05/08/2023 22:50,05/08/2023 22:54,05-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
44283c5a-31e4-418e-9e2c-7eb093b768e1,Inbound,Payments related,Payment related Queries,,10ad857d-bab2-49a1-81ed-1bc625972028,,06/08/2023 10:20,06/08/2023 10:23,06-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
3ccabc38-828d-40ac-8fca-4c63a616985d,Inbound,Returns,Reverse Pickup Enquiry,I\u2019m very happy and satisfied to talk . Very good customer service I am for Shopzilla good service ,f8261f7b-18c1-4a9f-807a-ee6426600bb9,19/07/2023 07:59,05/08/2023 09:42,05/08/2023 09:50,05-Aug-23,BHANDARA,LifeStyle,789,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
cc91b319-ec3b-43ce-a8ae-2807e52b2386,Inbound,Returns,Reverse Pickup Enquiry,,0a5c6eaf-3929-499a-9577-3a4889a5a863,,06/08/2023 07:09,06/08/2023 09:12,06-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
bda1d746-9a06-4838-adc3-1fe7361f27db,Inbound,Order Related,Installation/demo,Good ??,e1266521-7ef0-4e5c-bfaa-a57052a43d29,,06/08/2023 12:37,06/08/2023 13:57,06-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
19796a37-134b-4455-9dce-04e448288083,Inbound,Returns,Wrong,,19e9cdf9-a4e4-4057-9182-e93481f5c762,,06/08/2023 15:45,06/08/2023 15:57,06-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
6f518225-00f9-4eed-a0a8-aaed226a9332,Inbound,Order Related,Order status enquiry,,c2a8b2d4-ee4b-4ad9-a215-010f8cc10f09,,06/08/2023 19:25,06/08/2023 20:09,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
ae0777f8-0e10-4841-b580-e0863e492f2f,Inbound,Feedback,UnProfessional Behaviour,,fdb09294-8ad2-4753-9e1a-6e667a8bae82,03/07/2023 18:40,06/08/2023 16:19,06/08/2023 19:37,06-Aug-23,PALI,Books & General merchandise,330,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
ff08a584-5a9a-4e55-94b4-64a3083eac26,Inbound,Returns,Return request,,77ee04cc-89ba-4144-817d-88f23557b4a3,01/08/2023 08:34,06/08/2023 18:45,06/08/2023 18:46,06-Aug-23,ALIGANJ,Books & General merchandise,498,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
252a1611-d671-4170-925d-94a3963202b7,Outcall,Product Queries,Product Specific Information,cancel the order and anyhow make refund,a89dd4e5-4427-45a4-89e6-4a4909c09792,,04/08/2023 22:32,05/08/2023 07:28,05-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
d1d7c450-c637-4c04-b087-b7cc7f17902c,Inbound,Returns,Reverse Pickup Enquiry,,5fc4ebb4-97e4-4df8-a599-22d8b748f969,,06/08/2023 00:00,06/08/2023 00:01,06-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,4
09b09043-21d6-4dec-916d-d6e04cad996f,Outcall,Returns,Return request,Good,a0ce1773-702b-48a4-8205-15984220d4ca,,05/08/2023 17:50,05/08/2023 20:19,05-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
a572d0cc-d896-43f7-abc6-6d2ae436642c,Inbound,Returns,Return request,,0b04a47b-cf2c-4720-8273-bcdea7d14c96,,06/08/2023 16:21,06/08/2023 16:26,06-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
9c5a3c6e-3adf-4990-bf01-329a6d64063c,Inbound,Returns,Reverse Pickup Enquiry,,8cdeb8ed-c79d-49b7-af93-f2936d287cdd,,06/08/2023 21:36,06/08/2023 21:42,06-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
76d88425-28e3-4eb3-b32f-8476274c77c1,Inbound,Returns,Reverse Pickup Enquiry,,385b70d3-6ca7-403e-95aa-3f0b53b9902d,16/07/2023 21:36,04/08/2023 18:24,05/08/2023 20:21,05-Aug-23,KARNAL,LifeStyle,484,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
b37eeb1b-8c6a-4dcb-87d4-6ad38c19b016,Outcall,Returns,Reverse Pickup Enquiry,,85e11217-5612-4563-bd08-e5b96a9a043c,,05/08/2023 15:04,05/08/2023 15:07,05-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,1
fbfdb2aa-7450-4eb7-9ca0-561d3d37d34e,Inbound,Refund Related,Refund Enquiry,,1ca8e1ed-8a2b-4df7-83f4-bbb25b2a27bf,,06/08/2023 00:03,06/08/2023 10:08,06-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
715b0544-5bd8-4dc9-a234-67b137efc14a,Inbound,Order Related,Order status enquiry,,517fe953-9adc-498f-842d-a60ea881298e,,06/08/2023 18:10,06/08/2023 18:11,06-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
c6a3f609-1e9f-4c87-bd9a-3ee69fb63ab9,Inbound,Returns,Reverse Pickup Enquiry,,13575633-b0f9-45c8-a94b-042dc3e3d219,,06/08/2023 09:57,06/08/2023 09:58,06-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,4
06004be1-92de-415b-81bc-d72d526b782a,Inbound,Returns,Exchange / Replacement,,becf5de6-eece-449b-871d-6d9048599c88,,06/08/2023 10:47,06/08/2023 10:49,06-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
d5908448-6cd4-4659-95ed-370aa6d95519,Inbound,Returns,Damaged,Very poor service experience ,a3b915ad-2309-4175-a322-cd709bc7ce7f,,06/08/2023 16:32,06/08/2023 23:39,06-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,1
4561df57-ebcd-4b70-be23-5a59e9e1c2d8,Inbound,Order Related,Delayed,,45801ad0-0f5f-432b-8196-0caa5f388da7,,06/08/2023 18:35,06/08/2023 19:39,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
632c7f64-f149-43bb-b41c-83327c00eff5,Outcall,Order Related,Delayed,,b8002502-5fcc-43b2-a892-ab9b8b3fa31f,,06/08/2023 23:21,06/08/2023 23:57,06-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
fab9bc4a-fe3b-4874-8184-280d9d7aac2d,Inbound,Returns,Return request,,42de510c-ff97-483b-8c89-eed63a6828ba,,05/08/2023 16:11,05/08/2023 16:16,05-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
ff8becf5-c1a8-450c-9634-ebfebfddd198,Inbound,Returns,Missing,,ef8c46b1-2053-4869-81f6-1051bf11696e,,05/08/2023 20:08,05/08/2023 22:47,05-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
62f79ed0-d788-4792-9d08-aaecefb15168,Inbound,Returns,Missing,Customer care very good ??????,62d0e8c0-e4af-4fdc-830c-ef172b306027,,06/08/2023 18:49,06/08/2023 18:51,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
a85a99ad-102b-4240-bbc8-ce97d0c50c98,Inbound,Refund Related,Refund Related Issues,Please refund poco m4 money return in my Shopzilla pay later account ,bfe6e840-8534-4ca9-8e43-b737e094f22b,22/07/2023 11:53,05/08/2023 13:30,05/08/2023 13:39,05-Aug-23,RUPNAGAR,Mobile,11999,,Joseph Smith,William Park,John Smith,31-60,Morning,1
35438756-d8d2-4885-82e9-83cf369e4e13,Inbound,Payments related,Wallet related,Good coustomer service ,0dff29f2-3d08-450a-a17f-a162b67a9162,,05/08/2023 15:28,05/08/2023 15:29,05-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,1
e0640a35-4294-4154-a3a7-2f15d1205bc5,Inbound,Returns,Reverse Pickup Enquiry,,751094cf-756d-4ef4-ae1b-115288e998b8,,06/08/2023 07:57,06/08/2023 08:00,06-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
a3cb6ec6-9bac-4fa3-8afa-1972bab79c6d,Inbound,Returns,Fraudulent User,,f71d6c05-6f70-4059-9dd7-a624b176a3f1,,05/08/2023 08:02,05/08/2023 08:20,05-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
b740bf0f-aa93-4005-880d-10478c79cbfc,Inbound,Cancellation,Not Needed,when customer executive call they speak with name of customer .If they will use Sir or   in their respose for better respect to their customer .,dd44f321-4861-4358-9ac6-89786fcba302,,05/08/2023 10:09,05/08/2023 10:16,05-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
78636618-feae-4e34-bf13-6622b21c5e11,Inbound,Returns,Reverse Pickup Enquiry,,233f27f9-dec3-4d30-81f6-0f907be897b2,,05/08/2023 10:18,05/08/2023 10:18,05-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
17716164-8eb3-4c38-87ba-58deb892aeb6,Outcall,Payments related,Payment related Queries,,757933a5-3967-487d-abc0-ecc0bec29a7b,,05/08/2023 15:08,05/08/2023 15:10,05-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
bdab46eb-1e96-4946-89ed-992f49a88b6c,Inbound,Shopzilla Related,General Enquiry,,7d9bb15f-709e-4677-a333-cfa7d901cac8,,06/08/2023 14:26,06/08/2023 14:27,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
28ada0d2-820c-46a7-930a-2028c38f2545,Inbound,Order Related,Order status enquiry,,4e18d256-c231-4dbc-a29b-0490f1edd79c,,06/08/2023 15:23,06/08/2023 16:59,06-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
51e61c9d-9669-4d4b-b2e7-b10bbbdfcc03,Inbound,Order Related,Order status enquiry,,443f4553-84ca-44f1-a88a-06c1113913f6,,06/08/2023 21:45,06/08/2023 21:46,06-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,3
d1ad5459-660f-4550-a3d9-2fb1c348b3dd,Outcall,Order Related,Order status enquiry,,0c1b28e5-6512-4d42-be9c-397791f6ed2d,01/08/2023 02:06,06/08/2023 19:01,06/08/2023 19:05,06-Aug-23,ZAMANIA,Home Appliences,36490,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
dedad501-bc93-48dd-9733-87d0966aca25,Inbound,Order Related,General Enquiry,,c152a5df-55bf-4767-acae-3935decc1811,,05/08/2023 07:40,05/08/2023 07:44,05-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,3
1c2dedce-1e33-4f9f-adf7-902649002341,Inbound,Returns,Return request,,77e3ee01-4b29-4ad8-9426-15d085481b9e,,05/08/2023 10:49,05/08/2023 10:52,05-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
dd44f8d1-705a-4ddd-8b58-6e0aeb820e6c,Inbound,Order Related,Order status enquiry,Not by Shopzilla Grocery products ,a204155b-8690-461a-b87f-23fa6af1e15a,,05/08/2023 17:24,05/08/2023 17:24,05-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
3ac516ec-cce7-4c11-9c2d-c2fa8a6dd7cd,Inbound,Returns,Fraudulent User,Good,39780776-a179-4927-b758-4df329a19eb4,02/08/2023 12:20,05/08/2023 10:09,05/08/2023 10:10,05-Aug-23,KARBI ANGLONG,Electronics,849,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6ded07be-e9a0-424b-af0f-b2d5980960fb,Inbound,Order Related,Installation/demo,,f0f87251-5c9c-491c-9eec-ff96234ea184,,06/08/2023 08:18,06/08/2023 08:25,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ebddc30c-397d-4a99-989a-8fcf6f89afb1,Inbound,Returns,Return request,,028fb05f-1ed7-4660-9dcb-f85d7ded30f3,,05/08/2023 18:00,05/08/2023 18:02,05-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,4
52ee4fa3-bc32-4ef8-9d6d-3d6cba80d24b,Inbound,Returns,Reverse Pickup Enquiry,Nice,cd96b91d-c8c1-48e4-a971-9960204817de,,05/08/2023 23:55,06/08/2023 00:00,06-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
5c1adeec-35ff-4d1f-b00b-de8c6536f28d,Inbound,Returns,Fraudulent User,,64088bd9-792d-4d82-90e0-176cc8a349f1,,06/08/2023 19:05,06/08/2023 23:19,06-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
b562a1e4-c555-401e-aa90-6841cda5a508,Inbound,Returns,Reverse Pickup Enquiry,,2902f36a-1678-4f81-b5bd-4c10e5a5a927,,06/08/2023 21:33,06/08/2023 21:35,06-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
5202afcf-c0b1-4022-9f0c-af7d388882c3,Inbound,Offers & Cashback,Other Cashback,,c9b7a269-644e-41ce-9de2-8a00004f4d94,,05/08/2023 21:57,05/08/2023 22:01,05-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,4
238469ad-2493-4e94-9676-c1b1dbe94ccd,Inbound,Shopzilla Related,General Enquiry,,49c6da3d-b70c-49e8-ac06-ca92244c7f59,,06/08/2023 10:16,06/08/2023 10:17,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
b938ab2b-161a-4ff7-a843-2b14bed6ef99,Inbound,Product Queries,Product Specific Information,Very very bed Shopzilla product ,ef0d0722-fb1b-4fe8-bba6-8f82d9eff811,,06/08/2023 22:03,06/08/2023 22:05,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
8018db3e-1e23-484b-a97c-8956205a6bfc,Outcall,Returns,Return request,,8a6119bf-2a0e-4458-aa8a-c7d2de5636e7,,06/08/2023 12:57,06/08/2023 13:16,06-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
cb76905e-b515-4e6d-ad09-f09d8251bacc,Outcall,Returns,Reverse Pickup Enquiry,,8dc32422-6717-403a-acac-3738d11ff1a1,,06/08/2023 15:27,06/08/2023 15:43,06-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
36e82acc-0b43-43a6-a141-5ce7573adc37,Inbound,Order Related,Order status enquiry,,ea5e0335-bd6d-4e32-a672-476216f62721,24/07/2023 12:17,06/08/2023 18:20,06/08/2023 18:21,06-Aug-23,ANANTNAG,LifeStyle,387,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
75972598-cc80-441c-8ea7-d8627d599dae,Email,Order Related,Delayed,,b4af0107-7cf2-4ee3-bf96-e4fdac3061b5,31/07/2023 06:02,05/08/2023 07:30,05/08/2023 07:36,05-Aug-23,JAIPUR,Books & General merchandise,109,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
457f1329-5d7c-43c3-bdeb-0130a6782a28,Inbound,Returns,Reverse Pickup Enquiry,,0690d918-b4fa-4ab2-bedd-24613910f552,,05/08/2023 21:27,05/08/2023 21:33,05-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
9ac5434f-451b-466e-8a0e-6cc39f14c275,Inbound,Feedback,UnProfessional Behaviour,Like ,c750dc28-9031-45ab-8aee-d7ebcfac3eda,,05/08/2023 22:09,05/08/2023 22:14,05-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
6307eaa2-956b-486e-bd0c-82130afd76d6,Inbound,Product Queries,Product Specific Information,,0a9ca144-15d5-42a5-a31d-49690031a282,,06/08/2023 08:11,06/08/2023 18:10,06-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fffee67f-fe53-4bb7-a0cf-28904c8a3eb8,Inbound,Payments related,Billing Related,,dce72a6c-4f9d-484a-a035-752fd6c71bab,,06/08/2023 07:30,06/08/2023 07:32,06-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
62ba583a-c3bf-4deb-afb9-24a2ba8b59f2,Inbound,Payments related,e-Gift Voucher,Issue not resolved ,4ca79be3-4c2c-4f70-aaea-6a873b719064,,06/08/2023 19:34,06/08/2023 19:49,06-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,1
a576ece6-9a5d-42d3-bfbb-11ce3b9fc6d9,Inbound,Order Related,Order status enquiry,He's so cool and behaviour is also good.i like it.??,994cf3d1-fd5f-4366-b9ac-3613ec4c5787,19/07/2023 10:51,05/08/2023 21:14,05/08/2023 21:15,05-Aug-23,BOKARO,Electronics,854,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a40934c2-3b50-4f9a-845f-e3ab4a1dd13e,Inbound,Order Related,Invoice request,,50422e92-63bb-43f5-9ac6-4a5a312ca5c9,,05/08/2023 11:26,05/08/2023 14:07,05-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
f56f3745-732a-4405-9081-727bb86a4841,Inbound,Returns,Wrong,,5a16b56e-8d52-49f6-8663-74e729dabb87,,06/08/2023 19:35,06/08/2023 19:43,06-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
29ee24bb-4bf0-46d6-af10-ab65385f6201,Inbound,Order Related,Order status enquiry,,677b4533-07ad-442f-8d91-c4b955a2fd0f,,05/08/2023 17:52,05/08/2023 18:01,05-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
9f52ae27-66ce-4727-b2e5-83b6719e1ccf,Inbound,Order Related,Delayed,Very very bad experience,715038ea-36f7-4d8e-9ab2-86eb1a026fe3,,06/08/2023 07:18,06/08/2023 10:43,06-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,1
8a35526c-496d-4dda-8e48-30afa547f8f0,Inbound,Returns,Reverse Pickup Enquiry,,48aaa784-62ba-480e-9b76-bc6f7b27d92b,,06/08/2023 14:39,06/08/2023 15:25,06-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
c7840366-32a9-4c11-8880-9bc45fb49d55,Inbound,Order Related,Invoice request,"Please resolve issue of downloding invoice, it will comes error after downloding products invoice",45faeebc-ddc8-445e-99f2-18a3b1d53d7e,,06/08/2023 21:27,06/08/2023 21:29,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
37ea8589-1144-4ca3-a1ea-d5596749172c,Inbound,Order Related,Customer Requested Modifications,,6bca99cb-f0c3-4605-be3b-6fa23957bcff,,05/08/2023 20:27,06/08/2023 06:01,06-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f3e64b6b-be9e-494a-9139-7b1e08541286,Inbound,Order Related,Order status enquiry,,cd3bb7ed-7145-44b8-bc0b-53b1eeece9a9,,05/08/2023 22:32,06/08/2023 10:28,06-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
f25254e3-752a-40ef-94b6-bcfb27383019,Inbound,Returns,Reverse Pickup Enquiry,,36960714-9655-4885-addd-dfc618d78f69,,05/08/2023 23:53,06/08/2023 00:11,06-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
d40643ef-717b-4ed2-ac11-50c44373a1f4,Inbound,Returns,Reverse Pickup Enquiry,,76907134-fa01-46e6-b97e-0d9b72a2a8a9,,06/08/2023 22:41,06/08/2023 22:58,06-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,2
a83e0e8c-03fc-439f-8fdb-0744c8c6a71c,Inbound,Order Related,Order status enquiry,,c902accc-8006-42c5-b1ba-ab2b3ff0e60f,,05/08/2023 20:58,05/08/2023 21:09,05-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
ef2794c2-9155-4dfb-8a2b-ad15e03d6102,Outcall,Order Related,Order status enquiry,There should be product replacement or refund for installable goods as we see for electronic goods,3caeb908-b022-4f43-940c-f4ad82dae963,,05/08/2023 21:32,05/08/2023 21:32,05-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f8fc7134-991c-427e-b907-17fd971fc335,Inbound,Product Queries,Product Specific Information,Thanks for support sir ,7ac779b5-b777-4758-9e28-91c9ba75c3ea,,05/08/2023 23:45,05/08/2023 23:48,05-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
c185851f-dde7-4718-bcb3-8a4015999816,Inbound,Returns,Return request,,4d9cb8eb-d06f-4b5f-a79b-6b0295133924,,06/08/2023 00:03,06/08/2023 00:05,06-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
75bd4d89-6de4-4302-bd5e-2541e1f2fa16,Inbound,Order Related,Seller Cancelled Order,,a4dffb29-d397-4427-9aef-7151f74cfe8e,,06/08/2023 06:59,06/08/2023 07:02,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,3
f29f27c9-08d9-40ff-a6b2-698b899321ad,Inbound,Returns,Reverse Pickup Enquiry,,7aea4b08-815e-4854-8e39-82bff7a1b259,,06/08/2023 17:29,06/08/2023 17:31,06-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
24276735-2073-49c1-881e-af47a3fc7bce,Inbound,Returns,Return request,,927031b0-5220-45f3-b58c-24ff139508fc,,06/08/2023 19:02,06/08/2023 19:29,06-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
8afdb7a1-70f7-4287-951e-2b43ec2bdc69,Inbound,Returns,Fraudulent User,,973f845a-adaa-470f-a584-8ca7630c3951,,06/08/2023 21:05,06/08/2023 23:03,06-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,3
195692cd-4ac5-42b3-9129-4e55deb9ee7f,Inbound,Returns,Return request,,9d86b112-a677-42ba-a9ee-75473b957bbc,,05/08/2023 08:14,05/08/2023 08:30,05-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
dda495f1-7cc6-416e-8e82-2dfb59b90e1c,Outcall,Payments related,Payment related Queries,,c62fbede-bf6c-4346-b212-ba9994083d44,,05/08/2023 12:32,05/08/2023 12:33,05-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
af2740f1-4ffd-4d2c-83d3-2570a3579b45,Inbound,Returns,Reverse Pickup Enquiry,,a32e2d58-45c0-40c4-ba72-9c0488efb66b,,05/08/2023 14:12,05/08/2023 15:24,05-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
760cc2cd-4484-4c6b-815c-b7e79a2e473f,Inbound,Returns,Reverse Pickup Enquiry,,9b1ba2fc-b7d2-4b45-b308-6c8bb06f61af,,05/08/2023 20:32,05/08/2023 20:34,05-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
303bc6f3-878c-4453-a8ce-94fefa225047,Inbound,Product Queries,Product Specific Information,,dcab7f9c-a38b-4f20-8ce5-4458822825b4,,06/08/2023 13:34,06/08/2023 13:39,06-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
60bfed47-8308-49c7-a3f7-98d75e7a7afa,Inbound,Refund Related,Refund Related Issues,,8d1bbbc5-0399-4b4e-9f77-08b7761d3327,09/07/2023 13:07,06/08/2023 09:36,06/08/2023 10:04,06-Aug-23,GORAKHPUR,Mobile,18999,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,1
191aeed8-9de3-4d0d-ba98-6a2bf3ffd698,Inbound,Returns,Wrong,,d7cb6a16-148b-41f7-9f5b-ed876e3fcdb5,,05/08/2023 22:03,06/08/2023 10:14,06-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
b0f3a865-c72e-4382-8d68-2d9f045a32ce,Inbound,Offers & Cashback,Other Cashback,,16df165b-1390-4d4e-aa2a-314755436cc8,,05/08/2023 19:45,05/08/2023 20:40,05-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
c427610d-8698-4881-82f1-8cceab7c74a7,Inbound,Product Queries,Product Specific Information,Vgood,f0420660-0826-4777-96f8-54da7497f3e4,,06/08/2023 01:14,06/08/2023 01:17,06-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
b3bd0944-cdd6-4b3b-bb11-58518a6181ed,Inbound,Returns,Fraudulent User,Thanks ,81f71840-59f7-475b-9f5d-ae797b90474f,,06/08/2023 21:34,06/08/2023 21:38,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f5880c3e-c5e2-4868-977a-86e31170d617,Inbound,Returns,Fraudulent User,,b3f10293-0cc3-4417-a9d3-9730911be11c,,06/08/2023 20:37,06/08/2023 20:55,06-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
b01d3148-3795-4c8f-bc75-a58e1795e706,Inbound,Returns,Reverse Pickup Enquiry,No,dff35ecf-471e-4eb3-9a63-d4861c70ffb5,,06/08/2023 22:45,06/08/2023 22:46,06-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
d01ce763-8605-47a1-aa22-d0b7d3174776,Email,Returns,Reverse Pickup Enquiry,,09c17e74-ac0f-4491-a8d0-bdcfbeb3fde9,16/07/2023 01:40,06/08/2023 08:43,06/08/2023 09:03,06-Aug-23,GORAKHPUR,LifeStyle,399,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
29a10ef4-8ae2-4a45-8699-ae98c1e79887,Inbound,Returns,Fraudulent User,,48f5e49a-53e0-455e-b304-a8852ff3eee9,,05/08/2023 12:33,05/08/2023 12:34,05-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
105e22de-c167-46cf-8d03-1b382f184043,Outcall,Returns,Return request,,bc9be779-fe3a-4dd8-b082-b50e591ed0f8,,06/08/2023 12:26,06/08/2023 12:29,06-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
e9c55118-7512-4de5-9731-7cac0e008850,Inbound,Order Related,Order status enquiry,,3457cd5a-b055-4465-a28f-6457538108a4,,06/08/2023 12:13,06/08/2023 12:30,06-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
31e3ea86-f64e-4153-be4c-74d29905dbdb,Inbound,Returns,Fraudulent User,,5a303470-25d4-4c1e-9cea-ae1e7b69c7ae,,06/08/2023 17:39,06/08/2023 17:59,06-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cf3e00d7-07eb-4922-bf1f-3224b0876839,Inbound,Returns,Return request,,757bb8ce-46c0-4963-a6a1-11764be84757,,05/08/2023 16:10,05/08/2023 16:11,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
4ade190b-86d6-4636-9a88-c3694ab288ec,Inbound,Product Queries,Product Specific Information,,5ea516cb-2674-4236-ad23-b1fe775520d1,,05/08/2023 16:56,05/08/2023 17:06,05-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
d3891810-7941-4507-8fe9-dc58c9e54b8a,Outcall,Returns,Wrong,,2e1f3cf8-8000-4b9b-89a4-44473a160553,,05/08/2023 20:29,05/08/2023 20:29,05-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
7816950f-ee46-4ab7-8144-284080c804f9,Inbound,Order Related,Installation/demo,Good,94cb840f-d8b7-4951-9ae6-5cb332c20080,,06/08/2023 10:21,06/08/2023 10:25,06-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
33b731f0-0499-43bb-81d2-b1697f510006,Inbound,Payments related,Wallet related,,4a0b308a-d6ad-4030-a045-dbb70994a768,,06/08/2023 11:28,06/08/2023 11:49,06-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,1
23a3b767-d40b-43fe-b6e9-c4b373c6ed7d,Inbound,Order Related,Installation/demo,,4668c5e5-a322-480b-acc9-334669953175,,06/08/2023 11:44,06/08/2023 11:47,06-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
1e9a535a-e53c-49c8-9ad3-96849eba9bb6,Outcall,Payments related,Payment related Queries,,7ab77404-9e02-4881-8536-3b0d33daec24,,06/08/2023 13:45,06/08/2023 13:48,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
922fce42-1db6-4f75-8b74-7814ff21c13f,Inbound,Order Related,Installation/demo,,95a9a00e-7f89-4fb3-a39e-5cbd8c95abba,,06/08/2023 19:24,06/08/2023 19:26,06-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
a9c28f57-ad9d-41ba-9e07-257a247e8a5d,Inbound,Refund Related,Refund Related Issues,,122b9104-0781-4b88-b3e9-86c18935b504,,05/08/2023 09:32,05/08/2023 09:35,05-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fcebd3f4-8e78-4b68-ac86-9f932b38d130,Inbound,Returns,Reverse Pickup Enquiry,Nice,3e217441-c1ca-4eb4-b83e-c0cfabdb72a0,,05/08/2023 12:49,05/08/2023 13:28,05-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
cd3bdc5b-1a43-476d-8e0e-cce701c544a8,Inbound,Order Related,Seller Cancelled Order,,5cdaf765-25aa-42e5-919e-b44b4414f2b5,,06/08/2023 08:04,06/08/2023 08:17,06-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
03d4626a-57ba-48b3-95ac-10e1f9fc376e,Inbound,Returns,Reverse Pickup Enquiry,Product   kar raha hai,29d8b7fc-7aa3-4c65-a265-1f169c292d91,,05/08/2023 11:16,05/08/2023 11:20,05-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
4bfc76cb-5efd-477c-ae1c-aa41e33ca5a1,Inbound,Returns,Reverse Pickup Enquiry,,aae80be8-091c-4157-bd1d-c24d7b305486,,05/08/2023 17:15,06/08/2023 19:39,06-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
07377d8b-69ed-44ac-8f78-5939298a048f,Outcall,Returns,Reverse Pickup Enquiry,Good,b2f3a708-fd3e-40d2-8907-978bc4908b89,,06/08/2023 19:04,06/08/2023 19:08,06-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d2af1589-b28c-41fc-9f53-a74ad15ee9b6,Inbound,Returns,Fraudulent User,,0cd69ed3-84ab-4727-a6b2-eec7150fe5c8,,06/08/2023 19:53,06/08/2023 19:58,06-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
89b63ac3-91fa-478b-a8cf-12091069dd4a,Inbound,Order Related,Delayed,,f5716f4d-0eb0-459a-93e1-a08e72b79629,29/07/2023 12:29,06/08/2023 18:30,06/08/2023 20:21,06-Aug-23,SEHORE,LifeStyle,398,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
a96899ee-0f3e-4582-9f87-bc1cd91cf7c9,Inbound,Returns,Return request,Excellent service ,a2293fb8-e84f-4b5b-bfa4-07c553e54443,,05/08/2023 14:07,05/08/2023 15:58,05-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
078c9c43-f2ab-4fa1-b3f6-5a8894f6a9cd,Inbound,Product Queries,Product Specific Information,,60833c74-41fe-40dd-9941-9fa62c8500c7,,05/08/2023 17:07,05/08/2023 17:22,05-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0fa17b00-e1b4-4947-bb24-f667d69e1054,Inbound,Refund Related,Refund Related Issues,,37e903c1-2585-4124-b84a-9e18a53cafaa,,05/08/2023 20:09,05/08/2023 20:20,05-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
29da2727-8da3-48cd-b77a-46571af842d1,Inbound,Order Related,Customer Requested Modifications,,ad3b1fb7-82e4-41f4-930e-86239143a64f,,06/08/2023 22:47,06/08/2023 22:55,06-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
45a5846d-be11-4841-a029-082611aa2a51,Outcall,Shopzilla Related,Shopzila Premium Related,,7c026ce0-905e-48c2-81c0-17f8076089d6,,06/08/2023 16:23,06/08/2023 16:26,06-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
9609706a-3107-4c30-b77a-79e88415461b,Inbound,Returns,Return request,,a4c65659-20e0-40f4-9bda-632ec99823e1,,06/08/2023 13:48,06/08/2023 14:01,06-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
29cdca1f-9b6d-4d9d-ab63-76a9ac363f1a,Inbound,Returns,Reverse Pickup Enquiry,,c4efb4de-1c4f-41a8-a98c-dd7b8d0965ff,,05/08/2023 12:25,05/08/2023 12:51,05-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
55e31c6f-15ff-4cd9-a8f9-c2f506de4aa5,Inbound,Returns,Reverse Pickup Enquiry,,5a6faab3-67fc-4cb4-8c97-956cde04c2b8,,05/08/2023 19:27,05/08/2023 19:32,05-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,3
4d38cd03-7b17-451c-9ac3-b4bea8a5ac6b,Inbound,Order Related,Delayed,,4a13f64c-fbba-45d4-a598-cb15f949046d,,05/08/2023 19:54,05/08/2023 20:13,05-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
55c75871-24a8-4d0b-89ce-d05b0a5d69d0,Inbound,Order Related,Delayed,Sir   bhat ky ha,9e17ff56-634c-43ff-aa3f-466227e88a59,22/07/2023 14:17,06/08/2023 19:15,06/08/2023 19:17,06-Aug-23,SULLIA,LifeStyle,499,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
76c3aad4-2234-40f7-8845-6a0398da9111,Inbound,Returns,Reverse Pickup Enquiry,,1a794327-854a-4bc9-ae8d-a579cd5d418d,19/07/2023 11:39,06/08/2023 21:00,06/08/2023 21:13,06-Aug-23,AMRITSAR,LifeStyle,532,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,4
9df9d326-b902-4bc5-b7b9-6013d7772ecd,Outcall,Returns,Reverse Pickup Enquiry,,f68da63a-3b73-46b3-9c7a-196723c47c4b,01/08/2023 19:21,04/08/2023 20:18,05/08/2023 14:50,05-Aug-23,SUNDARGARH,Electronics,799,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
f7ec60e9-817c-4b28-9ec7-de8a858b21c6,Inbound,Payments related,e-Gift Voucher,,d9219b0f-976a-47c9-940c-8cf878e30afa,,05/08/2023 12:21,05/08/2023 12:21,05-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,3
bff86237-aae8-4459-8503-7976465e5013,Inbound,Order Related,Seller Cancelled Order,My order cancelled without any information. ,86ad4fc1-0947-4d02-a660-23628fca802d,,06/08/2023 06:36,06/08/2023 11:38,06-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
518eb2c5-ff53-450f-bac5-24db0dccb082,Inbound,Returns,Return request,,286e9422-af4f-4c83-9463-f65a1ff409fe,,05/08/2023 09:21,05/08/2023 09:24,05-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
f4ad8dea-ba69-4e9a-a416-94d6b612176b,Inbound,Product Queries,Product Specific Information,,344b7fcc-0c06-4ccc-8179-0bcb6a4b5bb6,,05/08/2023 19:18,05/08/2023 19:20,05-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
460f89fd-a690-44ef-b1d6-5cd4e4733b3e,Inbound,Order Related,Installation/demo,Good helpful information ??,ef97f620-4bff-451d-bc0a-371233720395,,06/08/2023 08:40,06/08/2023 08:43,06-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
92ae385a-23b0-445e-b239-eb76a007f021,Inbound,Feedback,UnProfessional Behaviour,,4cba9033-efe9-40f4-a178-c26c9fa75436,,06/08/2023 13:50,06/08/2023 13:54,06-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
d1860c3e-d456-4a72-b461-493fab183270,Inbound,Feedback,UnProfessional Behaviour,,ede7e254-9374-4507-a9fe-4c24e1afc6ca,,05/08/2023 23:59,06/08/2023 00:14,06-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
01604829-2c6b-4982-bc8e-9aa52bef0187,Inbound,Returns,Reverse Pickup Enquiry,,48af3af5-84a3-498b-a89a-4326f93c79a0,,06/08/2023 17:33,06/08/2023 17:33,06-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
15512c2a-bc65-4ac3-9909-b95dbdafce53,Inbound,Returns,Missing,,7ab45ddf-dee2-4fdc-8fdc-8bfdc488eae5,,06/08/2023 14:35,06/08/2023 14:40,06-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ad9b1fea-e156-4971-8a48-81e0c6582b3c,Inbound,Returns,Reverse Pickup Enquiry,Very good,9e9a8d72-8550-411e-9cef-bb249d02ff7f,,06/08/2023 19:54,06/08/2023 19:58,06-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
73278f4d-44d6-47c7-b0ff-3aab31ab16d3,Inbound,Returns,Reverse Pickup Enquiry,,34485d02-9584-4e5b-8d39-ec16f39cd635,,05/08/2023 13:11,05/08/2023 14:48,05-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,3
f871283a-f280-41d5-8d0b-f25336074bf3,Inbound,Returns,Fraudulent User,,b52d5992-a8bb-4919-8dbf-68cf2383bdc1,,05/08/2023 16:35,06/08/2023 08:53,06-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,1
b7e84d18-d61d-4a1a-9246-ed382ad0da11,Inbound,Returns,Missing,Na,a6c42702-d57a-446f-a4ee-3d4eb5da30f7,,05/08/2023 22:18,05/08/2023 22:37,05-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
a9f341b4-b9c4-46d4-aaf4-81f8beddd912,Inbound,Shopzilla Related,General Enquiry,,fd45abcb-2453-48ee-a37f-977c65357a68,,06/08/2023 05:39,06/08/2023 05:39,06-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
2ab43668-e970-4455-8ebb-7caff6878c07,Email,Refund Related,Refund Enquiry,,db436adc-ef0f-4678-82cf-620df5bf7229,,06/08/2023 09:55,06/08/2023 10:36,06-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
42456d0b-9bc7-4c4d-8c83-e7ac5859c8eb,Inbound,Refund Related,Refund Related Issues,,c5383f3e-b603-483e-ad1e-bbd61a76b0e7,,06/08/2023 20:03,06/08/2023 20:06,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
570cd521-d4f1-4e64-a864-03a3bd569722,Inbound,Returns,Reverse Pickup Enquiry,Though Material is not available with seller then why  show for sold.Look into it for proper seller update to delivery actual product which is showing in app.,d086cded-b519-4b15-9e94-8e67f8da87c7,,06/08/2023 10:36,06/08/2023 14:02,06-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
203e29ce-3dff-4054-bd4b-1eed324ab8c3,Outcall,Order Related,General Enquiry,Pre reserve pass for Samsung crystal tv is not working. Very disappointing ,d6ad7806-c838-45f9-a773-0dd3c6cfe76d,02/08/2023 12:51,04/08/2023 13:40,05/08/2023 20:34,05-Aug-23,HYDERABAD,Electronics,500,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,1
7361ab73-1fd2-45fe-a97f-eda2ef36da26,Inbound,Order Related,Installation/demo,,21a6b997-de9a-4b21-b7cf-50e690e0d6f7,,05/08/2023 10:51,05/08/2023 10:52,05-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
51058e31-9bc5-418e-9ca8-157d0e2e0df2,Email,Returns,Reverse Pickup Enquiry,,51551d37-a736-44c7-8e80-dbe696c43196,,05/08/2023 15:49,05/08/2023 15:56,05-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
c8d76ee2-0850-4839-a705-2ce7be0fc92d,Inbound,Returns,Service Centres Related,,0a663a60-070f-44ed-bc57-4561a6ca9dc2,,06/08/2023 09:12,06/08/2023 09:22,06-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
f3ef529d-6f96-4831-a121-833f9ea54302,Inbound,Returns,Fraudulent User,,3bc0a079-539c-42c0-a473-f620940c67b6,,06/08/2023 10:08,06/08/2023 10:41,06-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
6ac3df82-8ff4-417c-9209-18ba84df6dbc,Outcall,Returns,Return request,,675a8784-7320-4a09-85ce-cbae5976a9a2,,05/08/2023 12:14,05/08/2023 13:12,05-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
aee76ceb-e634-482a-bdcb-ab2de62b2bdf,Outcall,Returns,Return request,Thnxxx so much ,23b3b81b-5254-4fda-ae92-8c158d73c44e,,05/08/2023 13:20,05/08/2023 13:23,05-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
99e63605-a8c8-4e48-a4d8-c9a1c8668220,Outcall,Cancellation,Not Needed,,db36125a-1a53-4084-9b8b-1a4edf0add99,,05/08/2023 17:10,05/08/2023 17:14,05-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,2
0e91207e-b0e9-42b6-a188-4c440aa20d43,Outcall,Order Related,Order status enquiry,,108ee19c-4276-48c6-b543-9972c7c483d7,,06/08/2023 12:44,06/08/2023 12:56,06-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
7601842b-20ec-495e-a866-11a9a6cd94e2,Inbound,Returns,Return request,Bahut acchi tarike se samasya ka sawal,67a0b8a4-1b98-463c-aff5-8055e733e932,,06/08/2023 12:05,06/08/2023 12:08,06-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a22272b5-fe52-4816-bb5b-ec6a18de713b,Outcall,Returns,Reverse Pickup Enquiry,,8a7c12fe-c550-4709-a9ab-df048e5fa2e1,14/07/2023 13:59,03/08/2023 22:12,05/08/2023 15:20,05-Aug-23,MADANPUR,Home,599,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
2f8e234f-68ed-4504-a915-f43ed587feab,Inbound,Returns,Fraudulent User,,355aa5c9-2fff-4459-b711-430b346e0b06,,05/08/2023 10:01,05/08/2023 10:02,05-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
f2da3c03-f444-4701-a22c-0cc575eae8d6,Inbound,Refund Related,Refund Enquiry,,72fc3c82-d050-4cbd-8c65-acd06b9ee01d,,05/08/2023 13:25,05/08/2023 13:27,05-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
babad127-66af-44bf-9b71-40c56b348d70,Inbound,Returns,Wrong,,9ea7f5ce-69ff-463b-8099-4597b490cb84,,06/08/2023 12:11,06/08/2023 12:31,06-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
56ab5f25-f0a0-484f-93c4-8d3cd0b4f126,Inbound,Feedback,UnProfessional Behaviour,,b2022829-e8f4-4413-84cc-59a4dac3ade4,,06/08/2023 14:23,06/08/2023 14:29,06-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
342d58e6-a657-4e4c-b4bb-e50e20a65855,Inbound,Returns,Fraudulent User,,2df57793-145f-4d97-a2e9-582230a6a8ab,10/07/2023 16:39,05/08/2023 16:46,05/08/2023 16:51,05-Aug-23,NARNAUL,Books & General merchandise,10551,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
01966c91-b4ae-4e02-ac77-bb065dbce72b,Inbound,Refund Related,Refund Enquiry,,abdc4c14-8980-4b76-b363-dbed327200b8,,05/08/2023 14:17,05/08/2023 14:19,05-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
7865d04e-20df-4101-af35-e71e2db75053,Inbound,Returns,Reverse Pickup Enquiry,,04820414-e828-4c03-b920-dfc8fbcdde62,,05/08/2023 14:48,05/08/2023 15:50,05-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
22210fda-6317-4bd8-8d99-08daa083e84d,Inbound,Returns,Reverse Pickup Enquiry,,0dbda2a0-9b84-4963-8445-a99fc2e7c267,,06/08/2023 18:44,06/08/2023 18:45,06-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
4e582cb2-8f3d-454a-b80e-3295792f370a,Inbound,Returns,Wrong,Customer care executive resolved my problem\u2026thank u,32128b01-0c76-4a40-a192-17a20f553432,,06/08/2023 14:42,06/08/2023 14:49,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
4b279c50-f428-403a-9c22-d9b58ed12959,Outcall,Order Related,Order status enquiry,It was good experience,3ab3223a-5c13-4896-89ae-1aa25552b8ec,,05/08/2023 19:53,05/08/2023 19:58,05-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
30d901eb-84df-4d27-b252-72372a15dcf5,Inbound,Product Queries,Product Specific Information,Tqs,6e836e5f-c9bf-4a5b-96aa-2b9cbb3db1c2,,05/08/2023 23:22,05/08/2023 23:32,05-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
30ccf5bf-fb1a-4aee-a3b0-dddb57936bc2,Inbound,Order Related,Order status enquiry,,fcc85abc-2774-4c8f-8e93-6d1c76774352,,06/08/2023 16:45,06/08/2023 16:48,06-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
4da2c651-db7a-44f9-8c90-85d057b170c5,Inbound,Payments related,Billing Related,Baat ????-???? phone cut     care ka,4cd5896f-47e9-40cf-a466-53b16415c2cf,,06/08/2023 16:55,06/08/2023 16:56,06-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
642768b0-8771-4794-9041-4d381f97b950,Inbound,Returns,Reverse Pickup Enquiry,,4673df03-6426-42a7-9a2b-c3e0fdb29696,,06/08/2023 20:39,06/08/2023 20:40,06-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
8d0454b4-8b4f-477f-b7c1-56d797d4cb1c,Inbound,Returns,Reverse Pickup Enquiry,,fdbfed95-c74c-4e75-8213-fe0cc8b26af0,,06/08/2023 23:19,06/08/2023 23:30,06-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
6aff8912-aaec-40f4-8895-cc0c39c78ebc,Inbound,Returns,Return request,,c6d808e6-98d2-4433-a401-e41be2dff7c4,,05/08/2023 08:24,05/08/2023 17:45,05-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
8bfee21a-acf4-42c1-b1f4-0c45fb906721,Inbound,Order Related,Order status enquiry,,6a8538ba-a62f-41b1-abc7-8dce5d52637d,,05/08/2023 13:00,05/08/2023 23:49,05-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
d667ffb9-d25e-42bd-97de-607f1ff2b4d5,Inbound,Returns,Fraudulent User,,e7a20d76-c2c4-4823-a104-3f97862d1a22,,05/08/2023 18:59,05/08/2023 19:02,05-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
66a09ee0-5624-45a8-839b-90cd8076ec0c,Inbound,Order Related,Order status enquiry,,bfdddf19-87ca-4f32-b220-669fad9a7431,,06/08/2023 14:17,06/08/2023 18:25,06-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
47086e24-b902-4714-9332-57b5fa7dc955,Inbound,Returns,Return request,,a6d7790b-24c7-4b2e-b6f2-d8989c643668,15/07/2023 14:53,06/08/2023 12:38,06/08/2023 12:47,06-Aug-23,DARBHANGA,Furniture,4952,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
718abfd1-b1f0-4924-bc9d-6b4e47fd5621,Inbound,Order Related,Order status enquiry,,a0db8bf5-60ad-42f0-9660-249e16499202,31/07/2023 21:05,03/08/2023 16:09,06/08/2023 15:41,06-Aug-23,RANCHI,Mobile,17999,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
886c8bc4-279b-4e00-ab9a-d60b2f986fd9,Inbound,Order Related,Order status enquiry,,fe079eb5-8fa3-407f-bfae-128d678d929f,,05/08/2023 12:40,05/08/2023 12:43,05-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
655fe758-c95f-419c-95f0-71553db8fbcb,Inbound,Order Related,Order status enquiry,,90af5f88-ecc3-46fb-8f6a-21e8f9ccaa85,,05/08/2023 17:58,05/08/2023 17:59,05-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
9b1de336-a2a6-40cc-a051-96443df9dcd8,Inbound,Returns,Reverse Pickup Enquiry,,53f2ddbc-05eb-4b19-ae0f-56a4943c8d9c,,06/08/2023 00:28,06/08/2023 00:31,06-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
a0a9e179-d42a-478d-9295-4dda1e1b6ac4,Inbound,Order Related,Delayed,,23a50550-ce25-4f52-a668-40e35a72e763,,06/08/2023 15:42,06/08/2023 16:49,06-Aug-23,,,,514,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
874afd02-913a-4773-82d9-f099016da174,Inbound,Returns,Reverse Pickup Enquiry,Please make your policy more easier which takes less time ,4d579078-d6f9-4d1c-a147-7cffb6596c0e,,06/08/2023 14:58,06/08/2023 17:54,06-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
4fb7a5d3-9226-481f-bdd1-34e334247259,Inbound,Returns,Reverse Pickup Enquiry,,28fb0d90-ae91-4d16-b738-9ab046b59ed5,,06/08/2023 15:55,06/08/2023 17:23,06-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
6b6264f2-ae8f-4f49-901d-5135f7e8ab40,Inbound,Cancellation,Not Needed,,a1583d4d-0d8f-4f02-9e60-087d413a6c7a,03/08/2023 10:59,05/08/2023 20:54,05/08/2023 21:04,05-Aug-23,CHENNAI,Electronics,499,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
8e5fcf03-041e-4f48-b7bc-efde0d881cc5,Inbound,Returns,Wrong,,8340fa4b-7150-4785-878d-6bec1bfe1d99,,05/08/2023 06:43,05/08/2023 06:47,05-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
64444b2b-6836-4a24-b102-75036b990ba2,Inbound,Returns,Missing,,6dbde62c-3425-491a-a2e3-a18d3d4f1d52,,05/08/2023 22:09,05/08/2023 22:12,05-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
77373a7e-c847-46da-b245-b941347736d2,Inbound,Refund Related,Refund Enquiry,,7281ea5f-39aa-4f60-8cf3-31112a85cc04,,06/08/2023 18:07,06/08/2023 18:14,06-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d35a9a2d-7a4c-4243-9a93-e147621215b9,Inbound,Order Related,Installation/demo,,75e5ed93-a1ac-4621-82dd-f95cd3e2dd50,,05/08/2023 12:47,05/08/2023 13:17,05-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
e60ea232-f3db-4c63-bb9c-1542f9d3dad5,Outcall,Order Related,Customer Requested Modifications,Thank you for Good support ,d64f8ced-25b3-4167-b2af-54943406304e,,05/08/2023 16:20,05/08/2023 16:20,05-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
1a337d63-4d4d-4fae-9967-e80a4297fcfe,Inbound,Returns,Return request,,6c1e4050-a6cb-4071-bdfe-b8f0a5957de2,,05/08/2023 13:25,05/08/2023 13:27,05-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5f44334e-c40a-48ac-b3fe-1cf56dc8f73d,Outcall,Order Related,Installation/demo,,e0103d3a-bcef-4d6a-9791-b3b4e9ca582a,,05/08/2023 14:16,05/08/2023 14:53,05-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
860e3347-7861-4d14-9a0d-80098130f5c4,Inbound,Returns,Reverse Pickup Enquiry,She was soo helpful and polite too. Thanks once again.,35d07faa-819e-4462-99ff-632798a9d499,,05/08/2023 20:50,05/08/2023 21:01,05-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
55533dee-ed12-4ad3-9a3f-c44e798123c4,Inbound,Returns,Return request,Good behaviour ,4756deb6-51a6-47c6-ba34-73c788736cb8,,06/08/2023 14:14,06/08/2023 14:15,06-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
b65286be-a6f2-4cc2-afe7-5b2c65635b34,Inbound,Order Related,Delayed,,9b34219e-ff7b-43fe-9abe-eec2e88cfc9f,,06/08/2023 16:10,06/08/2023 16:32,06-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
4a8bd051-bf07-4511-89a8-718482940606,Inbound,Order Related,Delayed,,551621d3-2248-49fb-a8cd-c52295a43b27,,05/08/2023 16:01,05/08/2023 16:02,05-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9aae56c3-78df-4c7a-b1f0-38764e2e9db5,Email,Returns,Fraudulent User,,eb2623db-443b-4a42-99fa-6125fbdfb793,,06/08/2023 18:34,06/08/2023 18:35,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e0b224f3-01b6-4a3e-beaf-78cca7e91757,Inbound,Order Related,Unable to track,,b2ed03af-c4b2-4454-8a0a-2e6469a21f1a,,06/08/2023 19:04,06/08/2023 20:01,06-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
e800ece2-6b37-4214-940f-5ab6f97c88e6,Inbound,Order Related,Customer Requested Modifications,,87787253-5a46-470c-8348-268bfddec8fa,,06/08/2023 23:40,06/08/2023 23:42,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8765aa60-da71-41cd-aaba-6deb274148f6,Inbound,Order Related,Order status enquiry,,4c3cf651-b035-40ef-860b-c3fb339a4164,18/07/2023 19:11,05/08/2023 19:01,05/08/2023 19:02,05-Aug-23,SANASWADI,Home Appliences,8499,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ac5e5863-6593-4c73-8295-71108e8f98ac,Inbound,Cancellation,Not Needed,,227647c8-22b5-4bed-9d68-33e5b45d6b26,02/08/2023 15:17,05/08/2023 18:19,05/08/2023 18:36,05-Aug-23,NAINITAL,Electronics,999,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
29b15c14-74d7-41c4-8d10-e1317b119e6c,Inbound,Returns,Reverse Pickup Enquiry,,4276f856-77c2-4375-a266-50e7d9a182d5,21/07/2023 18:35,05/08/2023 12:31,05/08/2023 12:32,05-Aug-23,PURNIA,Electronics,1299,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,3
6a96d496-773b-4fa5-bfa3-d9dce170cfc1,Inbound,Returns,Exchange / Replacement,Customer happiness is your must priority ,359df19e-b0fa-4f9f-b59b-e023e6006ff0,24/07/2023 21:21,04/08/2023 21:56,06/08/2023 18:06,06-Aug-23,JODHPUR,Mobile,32999,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
280e54d4-9adc-4b51-b816-5ebabe498895,Inbound,Returns,Reverse Pickup Enquiry,,8f2f2526-be13-4ebd-b9a0-2d635ed612e8,,05/08/2023 14:15,05/08/2023 14:17,05-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
c109059b-09bc-4ae6-ac50-45cf8c88b09d,Inbound,Order Related,Order status enquiry,,fd9f09cd-ab0e-4083-a3ba-0fb48505ec4b,,05/08/2023 15:42,05/08/2023 16:22,05-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
19825332-d1b5-4e20-8422-859474f8ce94,Inbound,Returns,Missing,Good,244216cf-3a18-47d3-bb47-9b38fe199cde,,06/08/2023 22:35,06/08/2023 22:40,06-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,2
08bc6364-863e-44d4-8e53-190ac3734068,Inbound,Product Queries,Product Specific Information,,ae7455cd-5f9c-436b-8cf7-3b30435d1374,,06/08/2023 13:31,06/08/2023 13:35,06-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
d5a25fda-3120-4e5b-9256-fa38e07aa6e7,Inbound,Returns,Missing,In case any issue please consider customer's value also,e5cd5f2b-5280-4784-851a-56c5c4917ffb,,06/08/2023 20:20,06/08/2023 20:22,06-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
99fabf52-4e7a-48bb-8336-ca29c1783454,Inbound,Refund Related,Refund Enquiry,,7baf1efa-31b6-4363-92f4-27fa1bcac419,03/08/2023 18:36,05/08/2023 15:13,05/08/2023 15:24,05-Aug-23,MUMBAI,LifeStyle,1053,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
164af039-651d-4272-872d-31ebe112c5c4,Inbound,Returns,Damaged,,f3e3284f-40c1-49c5-b9e4-941818cd8b3e,03/08/2023 09:16,05/08/2023 07:45,05/08/2023 07:52,05-Aug-23,HATHRAS,Mobile,43998,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
69e7a9cd-fc35-4ed7-ae92-5d4f71cd5abb,Inbound,Product Queries,Product Specific Information,,e6c17423-f26e-4d2a-b512-dcc84c5c03b2,,05/08/2023 13:09,05/08/2023 15:53,05-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
4700e5e4-c4a3-4c49-b07a-ebea73b77c00,Outcall,Payments related,Payment related Queries,,4f434a5e-cfb5-452b-943a-1c427cff5621,,05/08/2023 21:13,05/08/2023 21:46,05-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
c5d89f56-f0ac-4155-a280-63ade0e82a4e,Inbound,Feedback,UnProfessional Behaviour,,b18ee32f-e15c-4801-a5ce-df4dff997bbf,,06/08/2023 19:40,06/08/2023 19:41,06-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,3
2e1b2db9-70c6-42c4-96e0-cbae5b1f911d,Inbound,Returns,Reverse Pickup Enquiry,,f5a80f39-0cc6-4130-a393-cacfdfabc04d,,06/08/2023 20:40,06/08/2023 21:42,06-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
005a08c6-7c20-4cd6-b906-b10c775fa97e,Inbound,Returns,Reverse Pickup Enquiry,resolve my problem fast ??,87272766-9410-4c83-9149-a3008a58b3ef,,06/08/2023 21:13,06/08/2023 21:15,06-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
5a75ed7b-2521-4d8a-a511-95caf03a502c,Inbound,Returns,Return request,,ebf8311c-5bb7-4c8f-a54b-a99d128f7faf,24/07/2023 12:01,06/08/2023 10:15,06/08/2023 10:18,06-Aug-23,GHAZIABAD,Electronics,999,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
48ad1cb1-3d5f-492c-921c-e6dd1b4ed76f,Inbound,Product Queries,Product Specific Information,,9f0bd64e-9fe0-44c1-9c13-6986011f40d4,,06/08/2023 14:43,06/08/2023 15:09,06-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,4
23d0dafc-abac-4f1b-a195-bf9676ce7617,Inbound,Returns,Fraudulent User,,577094d0-9b32-4cd2-889d-3d1a1c90b452,,05/08/2023 17:33,05/08/2023 17:51,05-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
470f93ca-ead9-4be3-9b65-ca9a5e8c2062,Outcall,Order Related,Order status enquiry,Not good ,86d7be1c-ddf3-42a3-b5a1-32008b917662,,05/08/2023 21:05,05/08/2023 22:05,05-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,1
8666950f-b07c-4962-975f-442f4767fc1a,Inbound,Cancellation,Return cancellation,,5afcc03b-83af-48ab-a5fa-49b7a9bcee02,,06/08/2023 19:29,06/08/2023 19:42,06-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
942cd9b0-7302-4294-8d04-98bce875e521,Inbound,Returns,Technician Visit,,12793043-fb03-4f11-9158-98a245d0f5aa,15/07/2023 23:37,06/08/2023 00:20,06/08/2023 10:46,06-Aug-23,BELLARY,Furniture,11876,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
fe3dbb52-bad9-42b0-85af-8c1dab515331,Inbound,Returns,Return request,,299109c2-b05b-4798-933a-ac5d850244bb,,05/08/2023 12:10,05/08/2023 12:16,05-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
972028c8-a56e-489f-837b-ca35a8aceae3,Inbound,Refund Related,Refund Enquiry,,1ba47aa0-6f5e-44da-8745-41c19d030e33,,06/08/2023 00:44,06/08/2023 00:47,06-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
faed5b40-645f-4701-a1e1-35a611b18875,Inbound,Order Related,Order status enquiry,,820ff27d-2170-4dff-a7f7-0ef74b5ac560,,06/08/2023 07:34,06/08/2023 07:35,06-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
41739367-9803-49f4-90c8-67fe59d218c7,Inbound,Returns,Wrong,,48b40093-4785-4328-8fcf-dd6c337f8447,,06/08/2023 07:47,06/08/2023 07:49,06-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
0a1d1277-52a3-451d-b65d-5ebc532eaaf2,Inbound,Order Related,Order status enquiry,,48d187c6-c91d-4816-b7eb-9c71fda4d57b,,06/08/2023 17:20,06/08/2023 18:14,06-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a55bfebf-c988-476b-9dee-22dcbaa9ec80,Inbound,Returns,Reverse Pickup Enquiry,Good,9300657f-6dc6-4735-8e83-078c9d9cc95f,,06/08/2023 19:09,06/08/2023 19:21,06-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
9490a47b-1884-4f1b-8941-78856d1a579c,Inbound,Returns,Reverse Pickup Enquiry,,5cc9be3b-afdb-4f41-994c-a022383de9ca,,06/08/2023 19:11,06/08/2023 19:27,06-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
c21e698a-3398-46a3-ad3c-73531c41b72f,Outcall,Order Related,Customer Requested Modifications,,ec424ca3-bfee-40dd-8e35-7938e69f7639,,06/08/2023 20:32,06/08/2023 20:34,06-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
25f4ccda-eae0-465c-a12a-38336788e12a,Inbound,Order Related,Delayed,Pathetic service by Shopzilla ,2e96ee22-b485-4ee0-b162-9a6bcd65a992,,05/08/2023 22:24,06/08/2023 10:26,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
fd74c9a9-898f-4e34-997d-25788b702b8f,Outcall,Payments related,Payment related Queries,,cf5ba776-9bff-48b5-9d03-35f230a2a046,,05/08/2023 11:57,05/08/2023 16:35,05-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,4
14aceaec-c212-4d1a-af7a-c5b2aefcb3d7,Inbound,Returns,Return request,,033477a3-93cc-4225-9a08-26ead20253b4,,06/08/2023 18:30,06/08/2023 18:32,06-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
3f6835d6-6957-4f9c-8a7d-b64782821e52,Inbound,Order Related,Installation/demo,,649e39fc-0dc7-4dd9-a6c7-2a5a7edb820a,,06/08/2023 13:43,06/08/2023 13:45,06-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
35295024-9d69-4ff9-bc54-0e5f58773222,Inbound,Returns,Reverse Pickup Enquiry,,1583ccc2-0de7-455f-b781-6bd3022a09b0,,06/08/2023 16:18,06/08/2023 16:22,06-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
36e52e77-1021-45b7-8bdd-a4ba3da192df,Inbound,Returns,Return request,,de11ff81-0ab6-46a5-bbb5-30346393b74a,,06/08/2023 17:05,06/08/2023 17:13,06-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
7c264750-cec3-4d50-84e8-26ac126a63c1,Inbound,Order Related,Delayed,,ae47ab89-23d2-4d06-852f-347e30554448,24/07/2023 20:28,05/08/2023 20:10,05/08/2023 20:11,05-Aug-23,BARDOLI,LifeStyle,249,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,3
80902226-2e77-4128-8674-b7e2fd9073c6,Inbound,Order Related,Order status enquiry,,6075ee5f-3aaa-4ccf-be7f-47fc92fdddf8,,06/08/2023 16:35,06/08/2023 19:34,06-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
eae11222-b70e-494c-8565-75515b5e441d,Inbound,Returns,Return request,,54a6469a-9a63-4981-a501-c2ab1bb83a58,,05/08/2023 22:21,05/08/2023 22:24,05-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
bd07d056-d5ba-436a-9301-eea04aa7b83f,Outcall,Returns,Return request,,c43cd197-610b-4324-bcde-fad8a7911953,29/07/2023 21:30,06/08/2023 16:50,06/08/2023 16:53,06-Aug-23,RAIPUR,Electronics,865,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
4af1000d-cec6-4527-9608-f82b3c4a2c76,Inbound,Returns,Reverse Pickup Enquiry,Good,91ecb0a6-bb4d-4874-9587-32b1924bbe16,,05/08/2023 12:46,05/08/2023 12:49,05-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
68e5c973-0780-4992-8883-1b7ea9029118,Inbound,Product Queries,Product Specific Information,,3ceabbe4-9353-41ca-aff6-0c554250d574,,05/08/2023 16:45,05/08/2023 17:03,05-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
35bfaf00-e13b-4661-b58c-2e2fd98240bf,Inbound,Refund Related,Refund Enquiry,,faba2ea9-aaf8-4d4f-8506-262e9a4b8a70,,06/08/2023 13:30,06/08/2023 13:31,06-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
77b4843a-5ac5-46f0-a18e-0d8556e4044a,Outcall,Returns,Return request,,694016c2-273b-455c-bb85-58ea31280309,,06/08/2023 13:32,06/08/2023 13:34,06-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f70af5e3-18a6-4f7d-85b9-c22b18b878b5,Inbound,Returns,Reverse Pickup Enquiry,,8cd4aa8f-a7d4-4a2b-87ef-f7b93cf07b24,,06/08/2023 19:23,06/08/2023 19:26,06-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
68b478a2-df2a-4d0e-8222-afd205a9d29c,Inbound,Order Related,Customer Requested Modifications,,b4d67bcd-5f3b-48ea-bc18-c824e981c3bd,03/08/2023 20:00,05/08/2023 09:14,05/08/2023 09:18,05-Aug-23,SRIKAKULAM,Home Appliences,12490,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fa50c38f-d1b5-4822-84eb-5828a917c87a,Outcall,Returns,Reverse Pickup Enquiry,,d3e5ee2b-1835-4f2f-8e4a-f80cdca409f7,,05/08/2023 12:04,05/08/2023 12:35,05-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
a70ea874-e644-43ef-8e3a-2e2825e111db,Inbound,Returns,Reverse Pickup Enquiry,,8d057a43-3896-44e0-a943-1d71a4337d12,,05/08/2023 19:33,05/08/2023 21:00,05-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
3560d22b-5df6-4afe-8acd-ba6394f0fd4d,Inbound,Returns,Technician Visit,,69844a50-cdc8-48d3-8941-47c6c4d72755,29/07/2023 14:10,06/08/2023 19:45,06/08/2023 19:50,06-Aug-23,PIPARIYA,Electronics,1999,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,2
f03d457d-2ec6-462c-b62d-f976cde0c1cb,Inbound,Refund Related,Refund Enquiry,,bf846c0e-4bb7-46eb-9439-0860406b22b1,,05/08/2023 09:14,05/08/2023 09:15,05-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3e516bd5-e7b0-413d-8769-077107b0196c,Inbound,Feedback,UnProfessional Behaviour,,bd02d7c9-902b-42c3-aa13-8adb459d3c21,,05/08/2023 16:32,05/08/2023 17:06,05-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
e9f191a1-8c9a-4632-aa7d-b3802637c792,Inbound,Shopzilla Related,General Enquiry,,bea69d01-726a-4847-bf26-2e35fb7ec437,,05/08/2023 23:26,06/08/2023 08:11,06-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
84e3f282-c307-448c-8b40-2f9b1d9b8e3a,Inbound,Order Related,Order status enquiry,Hello Shopzilla I am l and I am regular Shopzilla user and I have good faith and trust in Shopzilla and I want it to be like that way I have request that please support your consumers regarding anything wrong with delivery or false products as that time we expect you guys to support us I hope you will look in this and do the needfull ??,aac339d5-2794-43a6-88cc-91e024edc890,04/08/2023 18:02,05/08/2023 19:08,05/08/2023 19:12,05-Aug-23,PUNE,Electronics,109990,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
959597ed-9db4-452c-ab15-2b05685e0126,Inbound,Order Related,Order status enquiry,,c2832e0e-1ee5-4c2d-9689-bf82cb7e07ba,,05/08/2023 14:53,05/08/2023 14:54,05-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
2dc18416-63dc-4a98-a339-ebbd4044634d,Inbound,Returns,Return request,,87f04a11-689a-44ee-83b2-c2f34151042d,,05/08/2023 16:19,05/08/2023 16:37,05-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
41629709-14a2-4f9a-a6d8-c52e6a3f209d,Outcall,Returns,Fraudulent User,,e5828486-f447-43ea-bf4a-fe01ee37cf35,,05/08/2023 20:04,05/08/2023 20:27,05-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
c685eaca-457f-4f00-8116-a88c7e1269c8,Outcall,Refund Related,Refund Enquiry,,2319f4fe-d1ba-4604-9462-34bd3aa0bb8b,,05/08/2023 22:12,05/08/2023 22:15,05-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
84583c15-4e51-46d2-935b-48aec901f5ac,Inbound,Payments related,Online Payment Issues,,d80fc6ed-ce86-4fc8-9c8f-e1b4bdddd09c,,06/08/2023 09:39,06/08/2023 09:56,06-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
ab7d221e-e545-47a9-8a7f-aaadd5677794,Inbound,Returns,Reverse Pickup Enquiry,Very sad ,58007d3f-745f-448a-829b-e34f564f98c3,,06/08/2023 17:00,06/08/2023 20:26,06-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
f3fc2b5b-15fe-4e90-a8cb-c08be704c991,Inbound,Returns,Exchange / Replacement,,01fc2664-c264-4063-8b92-0174eb28a26f,,06/08/2023 19:10,06/08/2023 19:12,06-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
83d2501f-1024-40c3-9e6b-40d37d82ab4c,Inbound,Returns,Reverse Pickup Enquiry,,d6393acb-b8d8-41f9-a413-2ee1c918cd94,31/07/2023 14:18,05/08/2023 00:22,05/08/2023 20:02,05-Aug-23,INDORE,LifeStyle,228,,William Carey DVM,William Park,John Smith,61-90,Evening,5
20c9b5ad-0f78-4d45-a4a9-f8969c3d92b1,Outcall,Order Related,Order status enquiry,Thanks for support.,57613e5d-beff-448c-9d68-5994f309124c,,06/08/2023 20:16,06/08/2023 20:27,06-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
f39af68a-f545-4346-88e5-e6be55046654,Inbound,Refund Related,Refund Enquiry,,1e4aa00b-971a-4268-be1c-cbcaa0d1b73d,29/06/2023 12:41,05/08/2023 11:58,05/08/2023 12:31,05-Aug-23,KADAPA,Electronics,2000,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,3
fc1fc0f6-cc0f-4d1f-82aa-01d0e1e3c569,Inbound,Feedback,UnProfessional Behaviour,,0e7444d7-ca13-4aa4-bf49-76263c243bda,,05/08/2023 10:56,05/08/2023 11:03,05-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
e22a9181-b0cb-4f4e-a3c9-3c2a0909218d,Inbound,Returns,Fraudulent User,Even after multiple replacements the right quantity could not b delivered by the seller,af0b71db-6202-4e8d-bb07-e58d7679fdfa,,05/08/2023 12:12,05/08/2023 12:15,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
9630e5ee-61b8-42b1-86e2-a6eeaedef03e,Inbound,Shopzilla Related,Shopzilla Rewards,Awesome,0bf7aebb-8338-4d24-93ef-d6fea8095b2c,,05/08/2023 15:05,05/08/2023 15:06,05-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
dcc1dacf-77ea-4f85-ab1c-048590d1436d,Inbound,Order Related,Order status enquiry,,86f7151b-bdfc-4160-80e3-2f4bc5e916a9,,05/08/2023 22:27,05/08/2023 22:32,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
558c30ce-0463-461d-9de1-e8fff82dadbb,Inbound,Product Queries,Product Specific Information,,b9c5f645-b456-414f-9740-878f2771c4dd,,05/08/2023 23:20,05/08/2023 23:25,05-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
81c8f51e-f2dd-4dc9-b61e-24aac1b9957e,Inbound,Returns,Reverse Pickup Enquiry,,9c1a3adc-4c48-4a68-a8c7-daced1749cc7,,06/08/2023 20:40,06/08/2023 21:04,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,3
c082e02a-e200-4d62-91f1-a2f39e435768,Inbound,Returns,Reverse Pickup Enquiry,,e0cc9c86-096a-40d8-b975-40bdd5fe037d,,05/08/2023 08:38,05/08/2023 08:45,05-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
2dee47de-d5a4-411a-b21d-6411f840b137,Inbound,Shopzilla Related,Signup Issues,Gd,df7f4127-ee29-45a6-8ad6-ff6b18a5bb5b,,05/08/2023 14:15,05/08/2023 14:17,05-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
656a9b43-81cc-4ca6-8c77-0f43e427ebac,Inbound,Returns,Reverse Pickup Enquiry,,0a07637d-b7d1-4234-ad59-ce90635795d2,,05/08/2023 15:36,05/08/2023 15:41,05-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
d338e044-40cd-40f2-9a29-ce3b977a775c,Inbound,Order Related,Installation/demo,,fb47a19f-9700-4155-bd5b-79de4f677ab7,,06/08/2023 12:24,06/08/2023 12:29,06-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
6f1e1e75-0f55-4de4-a1fe-d54e02b834bd,Inbound,Returns,Reverse Pickup Enquiry,,fe89fbec-9144-42fb-80b2-64d54e49a9af,,06/08/2023 14:14,06/08/2023 14:15,06-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
8eb4e738-f004-4641-84ee-386f3ac7b11c,Inbound,Order Related,Delayed,Thanks,b4a1622d-aa5b-4c03-a9d8-b4a27a558848,30/07/2023 12:33,06/08/2023 12:49,06/08/2023 12:52,06-Aug-23,PATNA,Books & General merchandise,160,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
86275871-120c-405b-8bb6-a311d9ebbff3,Inbound,Order Related,Invoice request,,c0063eb5-a1b4-4e4b-b03d-f6c055fd4e70,,06/08/2023 10:57,06/08/2023 11:03,06-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
c352c6e0-84f5-4740-a47b-405e29bc9bfb,Inbound,Payments related,Wallet related,,b6e00d1a-75e2-4c45-9512-bdf9c2fbb21a,,05/08/2023 23:57,06/08/2023 00:01,06-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
ea76de7c-5d82-4457-ab81-96465c503b68,Inbound,Shopzilla Related,Shopzila Premium Related,,5603b4d9-19cd-46cb-a0f4-699bc772cd2c,,06/08/2023 10:09,06/08/2023 10:10,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
970eaa29-d1d7-434c-841b-8df07e19356d,Outcall,Order Related,Order status enquiry,,15a72991-324f-4cf7-b183-f69bfe88c892,,06/08/2023 20:01,06/08/2023 20:02,06-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
c5fd0b35-2086-4b41-9379-e9e9a85055b0,Inbound,Returns,Reverse Pickup Enquiry,,9cb2a041-5e68-4388-82b7-1b0c8973d423,,06/08/2023 21:52,06/08/2023 21:55,06-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
7600f090-f160-4d27-929b-31416fd3862e,Inbound,Order Related,Order status enquiry,Very bad delivery timing and very late delivery of product very very bad experience with the Shopzilla ,a0eb3c19-6ecd-4901-8d12-269da5bf56f3,03/08/2023 23:50,05/08/2023 20:12,05/08/2023 20:39,05-Aug-23,MUMBAI,Mobile,9499,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
80e8fd28-5d5c-46ae-b0cc-1a3f89c7d30a,Inbound,Returns,Product related Issues,Basumati rice me kida hea,291be748-349a-49cc-b2c6-7377959b1c41,,05/08/2023 08:47,05/08/2023 08:55,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
8adc8da4-7bc4-43ac-ac99-b03770df6235,Inbound,Returns,Service Centres Related,,b4871b6b-52a2-413b-a209-761f39f87851,,05/08/2023 16:44,05/08/2023 16:46,05-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
4c35e374-4464-4769-ac68-2db64a9de5d1,Inbound,Returns,Missing,,ad564880-b19b-4474-8590-67a3b7d8de02,,05/08/2023 21:26,05/08/2023 21:40,05-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
322f89d9-1404-4513-a743-912d359a8048,Inbound,Returns,Reverse Pickup Enquiry,,77b3ecf4-1397-4e8f-bfb5-2224889bf5e7,,06/08/2023 00:14,06/08/2023 04:04,06-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,1
f4a2f10c-a3cf-42c9-a2bc-3a176835562f,Inbound,Returns,Missing,,d416c07a-6e16-4e49-8036-7404b1786c1a,,06/08/2023 16:13,06/08/2023 16:18,06-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,4
f70684cb-dbbe-45eb-a9fe-5508bf2612c1,Inbound,Cancellation,Not Needed,totally misleading ,91d26fd9-a1a9-48ba-b4bf-97c0c5e286b9,,05/08/2023 17:25,05/08/2023 17:27,05-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,1
560dcc21-003a-430d-bade-bde220e37493,Inbound,Returns,Reverse Pickup Enquiry,Iam satisfied with your customer dealing and I will be happy if you solve my problem ,95957b83-8205-4ffa-b647-9070b6bb7f29,,05/08/2023 21:13,05/08/2023 22:30,05-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
df897e74-f2f5-45d3-a2f0-cd4613559a47,Outcall,Payments related,Payment related Queries,,f92965a5-7445-4fa4-8343-dc7bed554d8f,,06/08/2023 01:00,06/08/2023 01:04,06-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
98ec4411-7ff2-481b-ab89-023551282d46,Inbound,Feedback,UnProfessional Behaviour,,256f364a-0ef4-483c-98f3-9b05d19bdc84,,06/08/2023 19:47,06/08/2023 19:57,06-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
22511df2-6f1f-453d-9e6d-a4371bb15f6d,Inbound,Order Related,Invoice request,,a90ccf56-c159-4266-9bd8-7b2f2fdbed5c,,06/08/2023 20:37,06/08/2023 20:44,06-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
3952b238-1a47-4c8e-91cf-c60916db7649,Inbound,Order Related,Delayed,Keep the option of OTP for prepaid order's so that the delivery man can't deliver to wrong person for prepaid order's ,a349a525-acfc-431a-9460-5739424b0738,03/08/2023 10:59,04/08/2023 16:27,05/08/2023 07:30,05-Aug-23,MYSORE,Books & General merchandise,342,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,1
fc1280e1-1ff9-4ddf-bc46-9d94bda43af7,Inbound,Returns,Reverse Pickup Enquiry,Customer support very happy ??,64b22b46-77de-456d-a778-d1bbe78e30d7,,06/08/2023 09:59,06/08/2023 10:01,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
59f3e642-cf07-46a9-817a-ebf2dde1cee4,Inbound,Returns,Missing,Very good ,a77d39f2-9bef-470c-88f6-de177a6f9267,,06/08/2023 16:08,06/08/2023 16:10,06-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
449fb371-7a7f-45a2-8621-5d500e8f0793,Inbound,Order Related,Order status enquiry,,47d66c9c-a07b-4365-8070-374beaf3365a,,05/08/2023 16:15,05/08/2023 16:26,05-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
3c4bf1d1-df0a-4157-8a9b-1af226baadd6,Inbound,Shopzilla Related,Signup Issues,,1a1977d8-ca74-4144-a924-28bc6816e768,,05/08/2023 17:16,05/08/2023 18:16,05-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
ba9db27a-8d9a-41fa-ae1d-d27accc3771a,Inbound,Order Related,Delayed,,95add876-6693-407d-a620-46baf8eb8d30,26/07/2023 00:15,05/08/2023 17:33,05/08/2023 17:35,05-Aug-23,DURG,Electronics,349,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
52e41bba-dc1f-426c-9299-f9ca58b6b205,Inbound,Refund Related,Refund Enquiry,,391f8527-0946-48a0-a742-1665f7fad7fe,,05/08/2023 07:57,05/08/2023 07:58,05-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
e762685c-e779-4265-b30e-a376903a29c4,Inbound,Refund Related,Refund Related Issues,,a94f8b2a-6fe6-44be-934a-bd140e141b57,,05/08/2023 17:28,05/08/2023 19:00,05-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
2ae17f51-6f7b-491c-b9fa-d5434852e8f3,Inbound,Returns,Missing,Good ??,4bbb3ec7-0044-4edb-831d-334b7e7b8fe0,01/08/2023 18:22,06/08/2023 10:09,06/08/2023 10:12,06-Aug-23,UNIARA,Electronics,799,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
28838685-4e52-4028-82d8-6afaf951ec72,Inbound,Returns,Technician Visit,,1db8e182-027a-430a-8df5-f0bb680fe0d7,,06/08/2023 07:08,06/08/2023 07:15,06-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
b7624a9c-55d9-4253-ba7d-fadc74e6d873,Inbound,Order Related,Invoice request,"Your assistance was truly outstanding, and your dedication to resolving my issue exceeded my expectations. Thank you for your exceptional support",346af47f-dbd1-413f-afaf-3223e8ec8871,,06/08/2023 13:46,06/08/2023 13:50,06-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
628e94f4-70e5-430e-954c-d63bc1f13232,Inbound,Returns,Reverse Pickup Enquiry,,e506d970-bb16-45db-bb7c-135be900d103,,06/08/2023 15:29,06/08/2023 15:31,06-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
74a22dbe-5def-4ac0-8e27-7dda85347809,Inbound,Payments related,Payment related Queries,Payment details,818dc993-a317-48c8-8664-f680082a5a53,,06/08/2023 19:47,06/08/2023 19:50,06-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
5879f513-4d61-44b3-9aea-28083c8f5172,Inbound,Returns,Reverse Pickup Enquiry,,1eec3208-159c-4c53-acb7-7b222abc330d,30/07/2023 12:08,04/08/2023 12:58,05/08/2023 12:54,05-Aug-23,MATHURA,Electronics,999,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
20b9f503-ed53-4056-b859-7deaf05b4d64,Inbound,Returns,Reverse Pickup Enquiry,,3935af97-7b64-42d9-9f36-6720a3edc587,,06/08/2023 12:53,06/08/2023 12:59,06-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
469ab3b3-0ca1-41f1-9a52-121606e61e57,Inbound,Order Related,Installation/demo,,88ae2377-b911-4d97-a4f9-d62f6485a475,,06/08/2023 20:15,06/08/2023 20:21,06-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
73a27472-437d-4a2d-8d61-3a2aba8e8073,Inbound,Refund Related,Refund Related Issues,,700ae4d5-ece0-44b5-981b-b755de9d0566,12/07/2023 10:30,05/08/2023 11:13,05/08/2023 11:19,05-Aug-23,SINDHANUR,Electronics,3979,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
1e84e7de-82fb-4033-a8c7-bb6cb7e8cbb0,Inbound,Payments related,Payment related Queries,,f63f9e64-12e5-4db8-9bf2-e101e45658c7,,03/08/2023 18:54,05/08/2023 10:43,05-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
d2d15bd9-86d3-406e-8b5c-6f89ee50f930,Inbound,Order Related,Installation/demo,Should provide return in replacement from your own site,f415498d-6dd7-4dab-9342-e7bd8d09a709,,05/08/2023 10:13,05/08/2023 10:23,05-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
0560f878-3d7c-4da0-ae0b-0a37fdb3966e,Inbound,Product Queries,Product Specific Information,She was very polite ??,814db1f0-b0fd-451a-bddf-cea201ff1d09,,06/08/2023 20:36,06/08/2023 22:25,06-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
f5f078cf-2762-469a-9b3c-27afabacd20b,Inbound,Returns,Wrong,,e8f4ce33-6562-4daa-b0d0-8758d96ceb9c,,05/08/2023 17:30,05/08/2023 17:34,05-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
6473c09f-30b7-4a20-a1dd-bb37c4ca713b,Inbound,Order Related,Priority delivery,o,3cfdf26e-b373-409c-8a70-1dc37d358603,,05/08/2023 20:06,05/08/2023 22:20,05-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
0e08510b-051b-4a73-88b6-a7330336545a,Inbound,Feedback,UnProfessional Behaviour,,777fc47a-b537-4105-a827-ce0dff46bd43,,06/08/2023 16:36,06/08/2023 16:38,06-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
101b551d-4e24-43dc-b5cf-0f237ebfb82a,Inbound,Order Related,Delayed,Time west,264ec53e-8a6d-43fa-9d0d-083035eb9803,27/07/2023 17:49,06/08/2023 16:35,06/08/2023 21:18,06-Aug-23,HYDERABAD,LifeStyle,399,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
249bffe8-ee2a-4b18-9b59-612651288fdf,Inbound,Returns,Reverse Pickup Enquiry,,c5f727c1-3f63-49b9-9a55-f31c0fab5fa7,15/07/2023 20:14,06/08/2023 17:06,06/08/2023 17:21,06-Aug-23,SITAMARHI,Books & General merchandise,499,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5b2f75eb-f8ac-4342-b091-910866774468,Inbound,Returns,Service Centres Related,,5dde700f-29d1-49d5-b600-925847e2c4f0,,06/08/2023 12:09,06/08/2023 12:14,06-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
92fba43e-94e3-441d-90ba-ae5e3a824c4f,Inbound,Order Related,Delayed,,081d8b01-1c90-4275-8bd1-93ac960233ee,,06/08/2023 20:56,06/08/2023 21:11,06-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
eae3208f-54ee-4b12-8860-8e66bfd9df13,Email,Order Related,Installation/demo,Bad,ea63aa83-ee6f-42a0-84d5-ab0f3d38f5cc,28/04/2023 17:49,05/08/2023 13:56,05/08/2023 14:21,05-Aug-23,LUDHIANA,Electronics,1099,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,1
3e78c7d9-37fe-4ce9-ab25-2043462229c2,Inbound,Cancellation,Not Needed,I have terms of Shopzilla plus mambar passed but I'm not Shopzilla plus member. Why? ,66490c00-a04b-4173-9812-2de8c90040d7,03/08/2023 21:08,03/08/2023 21:28,05/08/2023 11:39,05-Aug-23,KANPUR,Books & General merchandise,266,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
fc7610ed-34dd-4564-a887-a52643f11e66,Inbound,Returns,Reverse Pickup Enquiry,,83cf0c78-a8b0-42fc-91b0-f241b34e98ae,30/07/2023 21:53,04/08/2023 16:30,05/08/2023 06:56,05-Aug-23,Murshidabad,LifeStyle,99,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
74db225f-dd76-497f-8d72-c1a7df32fbca,Inbound,Returns,Missing,,f0555a41-1b9c-4dd9-8182-192ce8e1d9fa,30/07/2023 20:24,04/08/2023 18:48,05/08/2023 16:35,05-Aug-23,BANGALORE,Home,99,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
d99acd09-4a1f-4477-bd0f-f79eea12be19,Outcall,Payments related,Payment related Queries,,7941d616-2677-4759-9033-2d41dad582d3,,05/08/2023 13:43,05/08/2023 13:53,05-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,2
b213480c-904b-4fa8-964f-603d3b05afd4,Inbound,Payments related,PayLater related,Good happy ok,9bdc4530-8051-4779-ac23-f65e2301fede,,05/08/2023 23:16,06/08/2023 00:01,06-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4d34d587-61cf-4e70-86ba-04a35532ed5a,Inbound,Returns,Fraudulent User,,f5b42b50-a979-4555-baa9-06a3ed4d66de,15/07/2023 00:35,03/08/2023 23:32,06/08/2023 10:15,06-Aug-23,CHANDAULI,Books & General merchandise,12499,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,1
700c6366-9e32-4a6f-84f0-6256c93cf170,Inbound,Returns,Reverse Pickup Enquiry,,8cb6884a-dd1f-49da-8e39-8994892861e9,04/07/2023 01:43,04/08/2023 18:47,06/08/2023 09:33,06-Aug-23,HYDERABAD,Electronics,1099,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
539b9c92-6b68-4945-8154-4564393b23f2,Inbound,Returns,Return request,,96aab0a5-dbc8-4bea-80bb-3f7662738e61,,05/08/2023 12:56,06/08/2023 21:13,06-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fcdf82a6-f141-4469-abb3-60f2b22f9089,Inbound,Returns,Fraudulent User,,4ba18681-ea99-4ed1-abc9-1889103b7be5,,05/08/2023 20:07,05/08/2023 20:11,05-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
3d8f598e-00dd-4494-bae2-e1bbe64b3cd6,Inbound,Order Related,Priority delivery,,2a712dc2-0283-41e8-8093-ccfea6da3334,,05/08/2023 23:26,05/08/2023 23:29,05-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
eedca74f-ba59-4fc3-a667-30f66b413535,Inbound,Order Related,Order status enquiry,Cute voice. I like it. Thanks,2960a231-6f2d-4c2d-9da0-db3e733dd00a,,05/08/2023 11:37,05/08/2023 11:38,05-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0c8e8d5a-09e7-4bb0-9abf-04295f973381,Inbound,Payments related,Online Payment Issues,,7cf6893d-bb08-4a08-ab32-a1b287acd34d,,06/08/2023 21:26,06/08/2023 21:50,06-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
25e117f0-a73d-404a-b37c-d8433da144f8,Outcall,Returns,Reverse Pickup Enquiry,,fcff3e5b-2412-4c87-a1c0-d3653ab03b5a,,05/08/2023 08:22,05/08/2023 08:23,05-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
24ca13c3-985f-4c4b-9681-2461f714b9a5,Inbound,Order Related,Order status enquiry,,f7d5cba9-89a1-4d2b-9754-91da146af71e,,05/08/2023 20:19,05/08/2023 20:20,05-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c3c3cae3-43b5-40aa-856c-83c560f1f1c9,Inbound,Returns,Exchange / Replacement,,ae4278a8-736e-49a6-ad6c-3ea9d0456a77,,06/08/2023 19:22,06/08/2023 19:27,06-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
4c07f37c-6877-43e5-8ce9-83e85b58c54d,Inbound,Order Related,Delayed,,5cfeadf8-5a31-43bd-8c4a-7f4e4712cc28,01/08/2023 15:06,05/08/2023 14:38,05/08/2023 14:39,05-Aug-23,ALLAHABAD,Books & General merchandise,90,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
b8952293-767f-435a-8454-09164bda047f,Inbound,Returns,Return request,,bcc8aeb6-c709-40a0-8153-0c3bfa084603,02/08/2023 09:25,04/08/2023 18:57,06/08/2023 01:20,06-Aug-23,VARANASI,Books & General merchandise,360,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
c3662d50-802e-41cf-8e4e-bc9f7e81c8c3,Inbound,Product Queries,Product Specific Information,,4d70e900-c080-4715-82eb-aa8d4759faa7,,05/08/2023 11:57,05/08/2023 12:51,05-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cf8ff1f0-549a-468e-aaa8-06a77995d8aa,Inbound,Returns,Missing,,f1e8f52b-a0a0-48ab-817d-4255ecd6e9bf,,06/08/2023 00:10,06/08/2023 00:13,06-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
8818e553-e9da-470d-a988-0b18eac1cdc3,Inbound,Returns,Service Centres Related,,d3f0861f-b378-4e05-be71-7c923163ee2b,,06/08/2023 00:22,06/08/2023 00:23,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5e065e16-ac68-4b28-be63-2b52449463e3,Inbound,Returns,Damaged,Very good conversation,433badcf-e095-46b9-9a23-5a836e43d6da,,06/08/2023 09:21,06/08/2023 09:35,06-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
4b3af83d-6503-4fa6-8998-efddfde7d9de,Outcall,Order Related,Order status enquiry,,cf060253-18d2-4fb6-8230-da0e19614ea0,,06/08/2023 18:51,06/08/2023 18:52,06-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
e705e6b9-cb44-4016-a90c-a5ed781958e2,Inbound,Refund Related,Refund Enquiry,,024414e6-9043-4b45-95c2-c16a39ae4510,,06/08/2023 20:26,06/08/2023 20:27,06-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
e6e3dd12-119d-4e40-ae3b-c753fed1bd1d,Outcall,Returns,Reverse Pickup Enquiry,Thanks resolve my issue ,4edd0d36-41e8-4c88-bd98-bb02fabbf660,30/07/2023 12:10,04/08/2023 17:06,05/08/2023 17:46,05-Aug-23,KATOL,LifeStyle,299,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
1d3bb7c2-7de7-46a7-8dba-c577a8bd3139,Email,Returns,Reverse Pickup Enquiry,,60e0a0ad-136e-4117-8478-9a4e80eefe47,18/07/2023 08:28,06/08/2023 19:54,06/08/2023 21:26,06-Aug-23,KANPUR,Electronics,689,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
06cbf4fe-d472-43a7-9466-d9f68ae81f07,Inbound,Returns,Fraudulent User,,44b9ae69-6f80-43b9-af20-bcb629af27dc,,05/08/2023 16:32,05/08/2023 19:12,05-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
cdce2526-70ea-4e11-af6a-8d950d695d91,Inbound,Returns,Fraudulent User,Thanks for raising the ticket ,68439d95-d39b-4ffc-994e-e60a757755c3,,05/08/2023 17:34,06/08/2023 13:37,06-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ad1cb02b-21fa-4e85-a63d-562b36fbb4b2,Inbound,Returns,Reverse Pickup Enquiry,,7e6052b1-bfaf-41c5-9cdf-3873726b287c,,05/08/2023 20:04,05/08/2023 21:36,05-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,3
dcc3d661-712c-4853-948e-98e7e2a78da5,Inbound,Refund Related,COD Refund Details,Thanks ,4dadf4a4-e5c4-440f-abce-84e2fd79b5c9,,06/08/2023 09:55,06/08/2023 09:56,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
e0abf239-2602-472a-9e81-88e8086735af,Inbound,Returns,Reverse Pickup Enquiry,,a38ed44e-b604-4f69-b90f-bb0e358c986a,,06/08/2023 10:37,06/08/2023 10:44,06-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
9812284a-dc3b-45c0-bc4f-20fdb38790e8,Inbound,Product Queries,Product Specific Information,Resolve my problem ,1762d23f-eb3f-444a-9827-0098398cc5e3,,06/08/2023 13:53,06/08/2023 13:54,06-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cd385a01-453b-4ce4-9b5b-86b54bf50871,Inbound,Returns,Return request,,66278e78-d0ab-4e3f-85fd-089fdc29404c,,06/08/2023 15:12,06/08/2023 22:38,06-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
7c90a0cd-215c-4714-ac7c-2254f2f82805,Inbound,Order Related,Delayed,,d3180245-9b87-49a8-9a54-33fe1c8c4d02,04/08/2023 06:34,05/08/2023 08:56,05/08/2023 15:43,05-Aug-23,,Mobile,11499,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
52a4cf55-17da-468c-961f-827a5fb98a84,Inbound,Returns,Reverse Pickup Enquiry,,79a730d1-53f0-4f20-aa40-51bd0df36f08,09/07/2023 08:57,05/08/2023 10:13,05/08/2023 10:15,05-Aug-23,RAYAGADA,Electronics,11607,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
81611266-a152-44bd-a544-43ab933a12ff,Inbound,Returns,Reverse Pickup Enquiry,Good ,abe79ec0-7a67-4ec4-98b2-7e1ae511091b,,06/08/2023 17:15,06/08/2023 17:19,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
9e1fa818-44cd-40d6-921a-60048098da70,Inbound,Returns,Return request,It's well service by Shopzilla ,72fdeba2-d866-4ff3-8cb3-3f6177bc3da9,,05/08/2023 06:01,05/08/2023 06:04,05-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
c73cf772-e5bd-4e53-b3fb-c220672181ae,Inbound,Returns,Reverse Pickup Enquiry,,c454e72a-6555-45e3-94df-72b747fa8f54,,05/08/2023 12:43,06/08/2023 09:52,06-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,4
13e56a98-885d-4e62-ae6f-26b18eb97738,Inbound,Order Related,Order status enquiry,Good,f52548c5-59d0-4d72-860c-31b88b230171,,06/08/2023 10:17,06/08/2023 10:24,06-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
60e9e06d-e5a6-443f-a6f1-300264a786ff,Outcall,Order Related,Customer Requested Modifications,Great ??,df39529a-dc9b-4669-ba00-0cb4f4b31c3c,,06/08/2023 10:53,06/08/2023 11:01,06-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
72cbf53b-78a6-4e51-b304-71dc3c476a61,Inbound,Shopzilla Related,Signup Issues,,801cfc7c-0083-4de0-bf83-56299f4b37a5,,06/08/2023 20:50,06/08/2023 20:55,06-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6069f31d-c323-4746-ba3f-b5049420307a,Inbound,Returns,Missing,Thanks ,1dd428c2-8049-4756-bb7c-a1189e1abde0,,06/08/2023 22:01,06/08/2023 22:35,06-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
cf8e69ad-10cd-4b47-9275-331c54d95efa,Inbound,Refund Related,Refund Enquiry,,23d3421a-9eb3-446a-a71d-c05fc17b734b,30/07/2023 13:00,05/08/2023 17:36,05/08/2023 22:48,05-Aug-23,HOWRAH,Books & General merchandise,2746,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
bd675f7e-cbd1-4f55-ac02-3da6d6b428b2,Inbound,Order Related,Order status enquiry,,3dcd67a3-8444-423e-aa1e-7bda36ae1289,03/08/2023 22:44,04/08/2023 18:41,05/08/2023 08:24,05-Aug-23,HYDERABAD,Electronics,99990,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
fdfab5ca-50a4-472d-8692-66c09f42d62b,Inbound,Returns,Service Centres Related,,1edca6bb-c3f3-4b09-817f-f5b5dc822030,,06/08/2023 14:42,06/08/2023 14:46,06-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
823ddd63-8e1b-44bf-97fd-7c022b1363c0,Inbound,Order Related,Order status enquiry,,4835472a-9f8a-4d96-b459-c0cac78e86fd,,06/08/2023 18:12,06/08/2023 18:13,06-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
fa830f26-d49d-4464-b93e-3c3dfbd15990,Inbound,Returns,Reverse Pickup Enquiry,,0efcce91-7c67-45ab-bd91-b07b9c6ed549,01/08/2023 20:03,05/08/2023 09:15,05/08/2023 09:26,05-Aug-23,ENGLISH BAZAR,Books & General merchandise,125,,Anthony Booth,William Park,John Smith,31-60,Morning,5
f15be032-60d2-4ddd-b4da-7c2049dfd758,Inbound,Refund Related,Refund Related Issues,,48c3e4f4-70e3-4ed2-8b7a-409109d98de8,,05/08/2023 06:48,05/08/2023 06:53,05-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
5f752dbb-9cb3-4f1d-8a52-3b9421cadd3c,Inbound,Returns,Return request,,1e67ceb4-719e-4a3d-ba88-19c60f157891,,05/08/2023 20:07,05/08/2023 20:26,05-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
10c655e7-5a06-4b7b-9d9d-4cbc30ba0e2e,Inbound,Returns,Reverse Pickup Enquiry,,82cc1c7b-c15b-43fc-82e9-a84ef64020ca,,06/08/2023 17:29,06/08/2023 17:32,06-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,3
9224a5f3-0e41-4531-be99-3e141f84107b,Inbound,Returns,Missing,Best support ,e162e233-8729-4dca-af76-608524d13ab7,,06/08/2023 19:11,06/08/2023 19:14,06-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
6cf22d8f-dfbd-417c-8329-50b1ae9ef421,Inbound,Order Related,Order status enquiry,,fa420e11-211e-46f9-a027-04aba6fda536,,06/08/2023 21:20,06/08/2023 21:23,06-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7107bc99-ec47-420e-a3ef-91f42eb1f439,Inbound,Order Related,Order status enquiry,,cdf392f9-b568-4c5f-acc4-fe395c99efbe,29/07/2023 18:02,05/08/2023 09:12,05/08/2023 09:15,05-Aug-23,BHOPAL,Electronics,19999,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ce7043d1-631f-4cfd-bffe-d68c0eff1f09,Inbound,Order Related,Order status enquiry,,01e075fa-733c-4af5-8b99-13cd39524b47,30/07/2023 11:42,05/08/2023 09:14,05/08/2023 10:49,05-Aug-23,MIRZAPUR,Home Appliences,10999,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
9f557ffe-8775-4629-884d-ad29d38a8cd5,Email,Returns,Reverse Pickup Enquiry,,c6994027-a7e6-477d-baf5-002497aecc8c,16/07/2023 18:20,05/08/2023 10:23,05/08/2023 12:44,05-Aug-23,SHOLAPUR,LifeStyle,329,,Rose Moore,Madison Kim,John Smith,>90,Morning,3
47d1da80-ae0f-4b6e-b6f7-27290be3c279,Inbound,Returns,Fraudulent User,Very good service provider ,7a2f0cde-0545-4aa6-951d-233a3de31761,22/07/2023 09:22,05/08/2023 08:06,05/08/2023 09:03,05-Aug-23,HILSA,Electronics,1649,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
a5bf922a-feb4-4360-80b6-fab9593c1306,Inbound,Returns,Wrong,0,0406a509-a81b-47cf-bf69-b74da6887a24,,06/08/2023 09:16,06/08/2023 11:31,06-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
9143ba3b-314b-4268-8d8f-98a0f72fb21d,Inbound,Returns,Service Centres Related,,3b60f270-4882-45af-8bf4-71a0cc90abe3,,05/08/2023 20:18,05/08/2023 20:20,05-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
54f4b939-309e-4bab-9ff5-f1159e2ef1fd,Inbound,Feedback,UnProfessional Behaviour,"All delivery  ,,, replacement also",82ebd328-da36-495d-8599-396eebc0c471,,06/08/2023 15:28,06/08/2023 17:06,06-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
fba9175e-81a1-484c-ba4c-09a3859d6397,Inbound,Product Queries,Product Specific Information,,cb94bf1a-b749-4b3e-b5ad-9913489c6a39,,06/08/2023 00:20,06/08/2023 00:34,06-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
4ad31304-d3c0-4cb7-8d69-82fbfdd58bfc,Inbound,Returns,Reverse Pickup Enquiry,Apki return policy  ,318a507d-a873-4152-93f5-9ecdc94eb6df,,06/08/2023 10:25,06/08/2023 10:35,06-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
f1eb7f23-0d9f-4bc1-a329-9fd8e4680c72,Inbound,Returns,Return request,Nice to talk with,7661eddd-6391-4ec6-84c4-1c7a4c125308,,06/08/2023 16:29,06/08/2023 16:33,06-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
7835ed82-078e-4e1f-b2a3-6599f25f6f1f,Inbound,Order Related,Order status enquiry,,0bf36a74-e889-4853-841e-3932d38fe7f9,,06/08/2023 17:22,06/08/2023 17:22,06-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
691daa24-dc71-4c8b-8e49-576bf9ff7b94,Inbound,Returns,Reverse Pickup Enquiry,Once you get a faulty product After replacing again you get a faulty one Now you ain't sure what to do What   i as a buyer supposed to do with some lights that doesn't glow,571bf2a5-fd04-48ea-86a3-df876299fa20,,05/08/2023 04:48,05/08/2023 04:50,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,3
b11fe86e-16a1-4bfc-9ff6-b784df968dda,Inbound,Returns,Reverse Pickup Enquiry,,4d142bed-4282-4dbe-a79f-ee124a9be5f0,,05/08/2023 12:35,05/08/2023 12:41,05-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
c84c9cfc-c439-4f87-8c3b-9f1c3eddccdc,Inbound,Returns,Wrong,,2f3cd686-fa5f-4687-abb8-48d46e7ba7d0,,06/08/2023 07:21,06/08/2023 07:23,06-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
3716fd5e-a375-456a-beca-1adfbe2cfdbf,Inbound,Product Queries,Product Specific Information,Good experienceGood job I'm so happy ??,b472f5d1-a168-4dbe-830e-d666745b4015,,06/08/2023 22:07,06/08/2023 22:10,06-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
988f45a2-ed03-406b-843a-b9cfebf411b9,Inbound,Returns,Reverse Pickup Enquiry,Nice,5ac507d1-9c3b-4200-b38f-4bb877219441,16/07/2023 11:40,05/08/2023 20:40,06/08/2023 00:18,06-Aug-23,SAMTHAR,LifeStyle,249,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1fee86bf-35e0-4fda-aab5-21c385f1d926,Inbound,Returns,Reverse Pickup Enquiry,,e78151b8-53fa-4f94-927f-7ad9dbedad74,10/07/2023 10:36,03/08/2023 16:11,05/08/2023 15:02,05-Aug-23,ALLAHABAD,Electronics,1099,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,4
b1f533d9-6131-404f-87f7-33df8558d383,Outcall,Product Queries,Product Specific Information,Product shown in website delivery not same very low quality ,2f2c40a7-d9c3-4220-b70d-46ac6bd8d918,,05/08/2023 16:08,05/08/2023 16:10,05-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
65a3bef1-b773-403e-b6c3-7f7aa07aa2b4,Inbound,Returns,Wrong,,f107b8d2-4d34-401e-ac89-a84a4bccf9d2,,06/08/2023 14:32,06/08/2023 14:45,06-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
d017622f-6375-4e2a-b8e3-3b8933a3cb45,Inbound,Returns,Return request,,4901d172-517e-46ae-b04f-e14d1c48bf61,,06/08/2023 02:15,06/08/2023 02:21,06-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
8c58a6df-1993-4e09-9853-4ac2f7993214,Inbound,Returns,Return request,Nice interaction with customer care executive.,480071bb-0341-4fb9-86f3-831bf6774aff,,06/08/2023 10:07,06/08/2023 10:29,06-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
a72b782e-3304-4cdb-9b02-1a27d3365679,Inbound,Others,Non Order related,,93ba1848-62d5-4730-9bc2-81c572290eb3,,05/08/2023 11:14,05/08/2023 15:02,05-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
8323f97a-1b08-4218-ac3b-fff2405d665f,Inbound,Returns,Reverse Pickup Enquiry,Thanks for your support ,90db976d-03d0-4035-b834-991690ce2acf,02/08/2023 01:18,04/08/2023 19:23,05/08/2023 12:18,05-Aug-23,NEW DELHI,LifeStyle,236,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
48d2cd1e-c36e-4cd3-999a-f7b8b909ffb1,Inbound,Product Queries,Product Specific Information,This customer executive was very good.. thanx alot ma'am for solve my issue.. thanku so much ,7c75fe4c-04ad-459f-bbcb-44fcab89d96d,,05/08/2023 21:04,05/08/2023 22:03,05-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
154d02eb-ce16-4412-8dcc-235c3a9d75e7,Inbound,Product Queries,Product Specific Information,,7cc668d9-7c4f-435b-a5b8-6f68a5300b3a,,06/08/2023 07:46,06/08/2023 07:49,06-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
94a7ca14-2a7c-4781-89ae-1d120dad3a68,Inbound,Refund Related,Refund Related Issues,,1862f259-4775-423b-9289-a703e4508c64,,06/08/2023 08:49,06/08/2023 08:53,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
b75f1795-43cd-4935-88de-64ce21e2ef6f,Inbound,Refund Related,Refund Enquiry,,42414298-ff5f-48b1-80cd-f975b9c350da,,06/08/2023 19:00,06/08/2023 22:57,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
d12d5c00-afa7-4d76-832a-83dcf181d5bd,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,0bce7230-16a6-4bd4-9009-efc699738f0a,19/07/2023 17:04,06/08/2023 20:17,06/08/2023 20:35,06-Aug-23,HASANPUR,Home,499,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
c05833cf-43bc-4229-ad3a-7f5e9dc3c878,Inbound,Payments related,Online Payment Issues,Very long resolution time ,0d75bcf2-4557-49a8-99ac-43cf47076ae5,,06/08/2023 00:10,06/08/2023 00:10,06-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
d400c0d2-5fe1-4f30-b5df-373079927c83,Inbound,Returns,Return request,Me bahut   is   ,ad151e7c-479c-48e6-85ab-5751c485dbc9,,06/08/2023 13:45,06/08/2023 13:55,06-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
dee64b36-3714-4119-af8c-bede8fd89044,Inbound,Returns,Fraudulent User,,47ef40ab-b943-4bd1-a0f9-a19ddae0ab00,30/07/2023 14:07,05/08/2023 10:52,05/08/2023 12:29,05-Aug-23,BANGALORE,Electronics,2499,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
bb9879bb-fee0-4a73-a45c-2bcec90e18c8,Inbound,Returns,Reverse Pickup Enquiry,,0a5a60e7-0076-4826-8111-bbc6a354bcba,,05/08/2023 19:34,05/08/2023 19:58,05-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
256134c5-2217-41d4-9163-b194acc95d74,Inbound,Returns,Reverse Pickup Enquiry,,b1a7b700-2368-43ff-9f6c-f5995a332bd3,,05/08/2023 21:53,05/08/2023 22:35,05-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,3
1d663764-4d56-4522-9ba7-c8ad7edb2741,Inbound,Order Related,Installation/demo,,380dc2ed-b427-4968-8ff8-24bbd2eed02f,,05/08/2023 12:51,05/08/2023 12:53,05-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
ca54a5f3-9782-4281-bf15-3ddc2161a8bd,Inbound,Returns,Missing,,64c6c8e4-d0fc-42e1-ae2a-8b64bb035f9a,,05/08/2023 19:35,05/08/2023 19:41,05-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
27659990-527c-4bfc-96ee-689fc9825a16,Inbound,Returns,Return request,Awesome behaviour and I am very happy ,8396f90f-923d-4015-921e-75eca5cf8640,,05/08/2023 21:04,05/08/2023 21:07,05-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
4f01cb83-c33a-4ce0-9e6a-c035a60c40b1,Inbound,Returns,Damaged,,4c83f45b-79e6-40d3-be82-9a015a4c38a4,,06/08/2023 00:43,06/08/2023 00:46,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
2e0d5bdf-5bcf-4f12-bfe3-d5d8698dce06,Inbound,Returns,Damaged,,c43d0672-9f73-4430-9484-4553fa4cb7c4,,06/08/2023 08:05,06/08/2023 08:06,06-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,4
2197219e-cd2d-49ff-a4c9-c85e4119a221,Outcall,Returns,Return request,,5bdd1971-3ee0-49c9-8417-fbade9e1df73,,06/08/2023 20:24,06/08/2023 21:02,06-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ed92b4b2-b8e9-49cb-b4bf-b27c803aa25a,Inbound,Payments related,Wallet related,,5ea5918a-4c15-4b6a-840a-df5d32b95fda,,06/08/2023 22:11,06/08/2023 22:14,06-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
05d6b7e3-acea-4737-88e5-a627b42b0fc0,Inbound,Product Queries,Product Specific Information,,74b43e7e-9e24-4f06-9e90-589d9619f436,,06/08/2023 23:25,06/08/2023 23:26,06-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
0bb1b0ac-8012-4873-8f52-abe8e7efca7c,Inbound,Returns,Exchange / Replacement,,88455ba3-f5e7-4d17-b59b-97319b55e3f8,21/07/2023 12:33,05/08/2023 12:55,05/08/2023 12:55,05-Aug-23,ALIGARH,Mobile,49999,,Casey Holmes,William Park,John Smith,31-60,Morning,2
7baf05c2-591c-458f-b072-fc8654654aaa,Inbound,Payments related,PayLater related,Good person ,62979c29-7771-4cb6-8068-7519ccd0c06f,,06/08/2023 13:58,06/08/2023 14:04,06-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ac3ad1b7-5a04-43e8-b9b3-f4738754aec3,Inbound,Order Related,Order status enquiry,Your phone exchange boy ver bad observation,2732ba74-617c-496d-b301-01b22396f655,,06/08/2023 18:37,06/08/2023 18:45,06-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
daf13fe4-bb7d-42a8-a8a5-694a7120ed6f,Inbound,Returns,Wrong,,474391fc-0b7e-4fd4-9923-fe8996ddae37,27/07/2023 07:24,05/08/2023 08:22,05/08/2023 08:28,05-Aug-23,KALKA,Books & General merchandise,5241,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
23404eb4-ec04-405a-838a-fcadd7ffa9fe,Inbound,Order Related,Delayed,,1dd0967b-5cb6-4c9b-a3c5-91cc3a69d7d2,,05/08/2023 16:45,05/08/2023 17:12,05-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,4
980d0fd9-8ee7-4d42-b1c6-2c537c8a4f4d,Inbound,Order Related,Invoice request,,268cfc71-99d3-4f21-a27e-c9fc39d44300,,05/08/2023 19:41,05/08/2023 19:42,05-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,3
bfa4bb75-b5a5-4c28-933f-88365bb371fa,Inbound,Cancellation,Not Needed,1. If any product unavailable to deliver on time don't mention as 1 day delivery.2. Don't cancel the product without proper communication.,2e6b6e35-6148-463e-83a5-173fc35d32e1,,06/08/2023 06:54,06/08/2023 12:55,06-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
7c82a15a-a68e-40fb-8d83-394307b63181,Inbound,Returns,Fraudulent User,,53fc0d46-21fb-426b-888f-ae129da6e01b,,06/08/2023 22:08,06/08/2023 22:33,06-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
dcfe9e1c-1df4-4b38-8fbb-cfad600b235b,Inbound,Returns,Return request,Good ,02148be0-8f21-44a8-8fff-8153d16bc503,,06/08/2023 22:36,06/08/2023 22:36,06-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
d9247ca9-ddda-4edf-9b4c-681d4525c6d8,Inbound,Order Related,Delayed,,37330e89-4d36-4f26-9785-c09aaefea78c,28/07/2023 12:10,06/08/2023 12:41,06/08/2023 13:37,06-Aug-23,CHENNAI,Books & General merchandise,268,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,3
e2bb3a6d-2feb-42cd-90a1-a88d7635cc9d,Outcall,Shopzilla Related,Signup Issues,,35d6908b-5bec-4c76-9fb9-8b2917c75aac,,05/08/2023 17:21,05/08/2023 18:01,05-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
d65f9048-af6c-4c80-8cda-ba203389971c,Inbound,Refund Related,Refund Related Issues,,8318081b-0641-4487-9fcd-2a9fa64a5ded,,05/08/2023 20:21,05/08/2023 20:24,05-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
fc42ab98-499a-4396-b223-167b57f192ff,Outcall,Shopzilla Related,Signup Issues,,2b33b212-c4b2-491b-bc73-2beb8c55689e,,05/08/2023 22:27,05/08/2023 23:09,05-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,3
07099224-8184-4748-abb2-7f6041011e4d,Inbound,Returns,Damaged,,e971c717-b637-4b28-9d31-0cdbd0c0a432,,06/08/2023 10:45,06/08/2023 10:50,06-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
5f523348-659d-4098-bda6-bef0abb71491,Inbound,Returns,Reverse Pickup Enquiry,,b65ef66e-6496-491d-8b44-8710177124bd,18/07/2023 21:56,06/08/2023 09:17,06/08/2023 09:30,06-Aug-23,DHENKANAL,LifeStyle,580,,John Thompson,Mia Patel,John Smith,>90,Morning,4
193319cb-eabe-430e-92b4-798eda40d720,Inbound,Returns,Reverse Pickup Enquiry,,a75ea345-0559-46ab-ba86-7340621cea03,15/07/2023 16:33,03/08/2023 19:14,05/08/2023 22:11,05-Aug-23,JAIPUR,LifeStyle,1149,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,1
51aa011d-9206-4115-b696-2f907e132524,Inbound,Order Related,Installation/demo,,bd328768-d6c2-4c82-ad3d-38e304217763,,05/08/2023 08:41,05/08/2023 08:43,05-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
261d5a30-5c33-48cd-a0f6-a16e0363f4fa,Inbound,Returns,Reverse Pickup Enquiry,,162ac9fa-03a8-4b4f-b2a1-1d98c09c8a48,,05/08/2023 09:51,05/08/2023 09:54,05-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
7b0b48d5-a5b1-4a57-b86e-affe2c835b8b,Inbound,Order Related,Seller Cancelled Order,,765b0ee8-62ac-4a8d-ad1c-de16d1102ce1,,05/08/2023 16:30,05/08/2023 16:32,05-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,4
974ba41f-c39e-4c99-ae98-1322e80f713d,Inbound,Returns,Reverse Pickup Enquiry,I am happy for cosutomer support,93a26e60-5574-41ca-a05a-48a23079a540,,06/08/2023 11:25,06/08/2023 11:29,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
ea7b4dcb-c50a-4afb-8f21-b420296f1078,Inbound,Returns,Return request,All over good,2d747bc8-b0b2-427e-bb88-69b83eb386d5,,06/08/2023 15:56,06/08/2023 16:03,06-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
e409e44a-44c8-4c0a-ab2c-9a8fda2041eb,Inbound,Shopzilla Related,General Enquiry,,e16051e8-ee68-4fe3-9fde-0da64365dfd3,,06/08/2023 17:01,06/08/2023 17:04,06-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
906c3e17-08c0-414d-8015-2e9bfd663662,Inbound,Returns,Fraudulent User,,4be45d7f-34c1-4f07-82f4-fb31e68a48f9,,05/08/2023 17:19,05/08/2023 17:30,05-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
2e493c80-09f4-44bc-83ce-6f0b2f9ed72c,Inbound,Returns,Reverse Pickup Enquiry,Its good customer support but pleasw update quality of product and also specify the real picture  before delivery,4e1251f7-d4f9-42bd-8158-4ac1d525a5c5,,05/08/2023 22:51,05/08/2023 23:40,05-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,2
c1c86a3e-3967-424c-ac23-eaff7b2dc978,Inbound,Cancellation,Not Needed,,b562b79a-6ef5-481d-b18c-a4ed3293be4d,,06/08/2023 18:17,06/08/2023 18:18,06-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1050d3e1-4b4a-464a-847a-24c7508d4002,Inbound,Order Related,Installation/demo,,f6991bef-34cc-4fa7-9d83-449bdfe1441f,,06/08/2023 12:48,06/08/2023 12:51,06-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
c94ac838-9b37-4f4b-ab83-d4e98853946a,Inbound,Returns,Service Centres Related,,7524ed18-5f1a-4d00-91a3-99a5730187df,,05/08/2023 11:06,05/08/2023 11:07,05-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
0bad1eef-aa9a-4cc5-b623-88b89533e07d,Inbound,Returns,Fraudulent User,,657aeaf2-4b98-4e20-a2b9-b90c2f0fbaab,01/08/2023 07:47,03/08/2023 21:08,05/08/2023 12:45,05-Aug-23,BERHAMPUR,Books & General merchandise,344,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3e6416ac-7fbe-4af3-8930-be6922f39a93,Inbound,Returns,Damaged,,46ae1645-929d-4dec-af36-0b13ed26de1f,,05/08/2023 23:40,05/08/2023 23:40,05-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
a6fb8052-38bf-46e9-8957-8855fb157be9,Inbound,App/website,Issues with Shopzilla App,In my journey with you now feel very bad. ,5861af70-6951-4b91-9cd1-8fd8d5df6ca0,,06/08/2023 00:50,06/08/2023 07:14,06-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
e17a98d7-2463-43d8-ab74-b6f7233fe5b7,Inbound,Returns,Reverse Pickup Enquiry,,cdc76411-d20b-4e79-8a7d-39d4eb0a236a,,06/08/2023 09:27,06/08/2023 09:41,06-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
8d726d93-3671-4751-ad5d-58fe249d3ed4,Inbound,Order Related,Delayed,,4041231c-249f-44d1-b87c-9230c4847784,,06/08/2023 18:14,06/08/2023 18:58,06-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,4
7233d0d9-d6a2-40bd-a392-964e2e6f341f,Inbound,Refund Related,Refund Related Issues,Do fast refund ,c9167e46-e128-46e1-b986-2676a1d6c083,04/07/2023 10:52,05/08/2023 10:42,05/08/2023 10:44,05-Aug-23,KANPUR,LifeStyle,989,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
de7235f9-bb5e-4038-b518-2072c1c3242f,Inbound,Order Related,Order status enquiry,,e2c31f60-435c-4ac5-9453-0817c87687e7,30/07/2023 01:02,05/08/2023 09:02,05/08/2023 14:54,05-Aug-23,PANVEL,Furniture,8399,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
23def693-9b1a-4d83-90f4-66a56eff0597,Inbound,Returns,Reverse Pickup Enquiry,,d66d563d-23b1-42fe-b054-72c624d1edc9,,05/08/2023 10:33,05/08/2023 22:46,05-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
f79e0363-c3e9-40aa-850c-94493dc49a16,Inbound,Shopzilla Related,General Enquiry,,70a2881f-9e35-463c-8951-b8f447959617,,05/08/2023 14:24,05/08/2023 14:27,05-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4306c873-0052-42eb-bfd8-fa1d4ed77f97,Inbound,Returns,Reverse Pickup Enquiry,,19fe8895-b6e3-4538-b1bb-331c6ac39147,13/07/2023 15:35,05/08/2023 22:23,05/08/2023 22:25,05-Aug-23,BHUJ,LifeStyle,799,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
683520c2-9636-4792-977d-6ddc7837afa1,Inbound,Order Related,Order status enquiry,Good,18f126f7-242b-4419-a073-fa1d17ca2afc,,06/08/2023 08:32,06/08/2023 08:33,06-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
79ca4199-1eb0-4ec8-902b-b264cc9a0645,Inbound,Feedback,UnProfessional Behaviour,Very helpful ??,2f9492d0-917c-4652-975d-9d641bbdef61,,05/08/2023 12:10,05/08/2023 12:11,05-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
aa641fe5-2b70-415d-a761-78471aa46d1b,Inbound,Product Queries,Life Insurance,,24902ca4-0483-43cc-90f9-bcbea5ae350e,,05/08/2023 16:53,05/08/2023 16:59,05-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,4
d28b727d-1ab2-4eb5-a126-a9d43d917328,Inbound,Returns,Reverse Pickup Enquiry,Good ,df5aceea-0297-4a62-83c6-245c600f423f,,05/08/2023 17:50,05/08/2023 17:52,05-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
4311adc7-ec79-4a44-83b3-ccf5c5285ac4,Inbound,Refund Related,Refund Enquiry,So much good conversation ,898429cb-699b-45e9-b20d-028082503d65,,06/08/2023 17:05,06/08/2023 17:09,06-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
8766be61-10e8-4c70-ab9d-2c1def3607cb,Inbound,Returns,Reverse Pickup Enquiry,,060f903c-08f3-48cd-b95a-2808d6cbb66e,,05/08/2023 07:57,05/08/2023 07:57,05-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
a839a1b5-503d-4586-a84d-3d91dab57a68,Inbound,Feedback,UnProfessional Behaviour,Nyc taking ,5f406c02-e9d5-464a-a931-8f1bc2e80354,,06/08/2023 20:53,06/08/2023 21:00,06-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3fdc58ca-5a8f-4287-b4d9-0611afff8a78,Inbound,Product Queries,Product Specific Information,,f6051f03-a432-48f7-aca0-7979da845e8a,,05/08/2023 07:14,05/08/2023 07:58,05-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
23cc5c2d-a955-45dc-8965-564fd0a00249,Outcall,Returns,Return request,Thank you,4461104c-1857-4c13-aa34-e7465218e2de,,05/08/2023 14:18,05/08/2023 15:07,05-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
8e204ced-1f51-4cb0-bdd1-797a91da73aa,Inbound,Returns,Reverse Pickup Enquiry,Very good setifie,a2b6b9a3-84e6-40d2-9744-763c429c55e0,,05/08/2023 20:20,05/08/2023 20:29,05-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,1
eedfe51a-c620-453e-946a-8fc3d455fb31,Inbound,Order Related,Installation/demo,,84a0041b-1be2-4d98-96b5-00d0a4030009,,05/08/2023 22:24,05/08/2023 22:25,05-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
3e12ac1b-bd52-4a4b-a12e-4307a4be1f0a,Inbound,Order Related,Order status enquiry,,3dc29fb5-976f-464a-94dd-9a1d7472f092,,06/08/2023 17:16,06/08/2023 17:16,06-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
43078154-9a73-4667-ae29-e38123b32838,Inbound,Returns,Return request,,4dcac996-e480-469e-ae51-832697f55636,,06/08/2023 19:49,06/08/2023 19:53,06-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
1d9dcc2f-e02b-48ba-86d1-9bd4da14c062,Inbound,Order Related,Delayed,Acha lga,0935f39d-b09f-4cd6-b964-4e872f009218,,06/08/2023 21:41,06/08/2023 21:45,06-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
6bd510af-760a-4cc8-9b30-1c83bb377128,Inbound,Order Related,Order status enquiry,,e42a9e1d-ab4c-4697-a4c1-4883ddd3289e,,05/08/2023 23:20,05/08/2023 23:43,05-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
8b9e406e-3836-4683-8255-a00be79c1e71,Inbound,Payments related,Wallet related,,7b8bd3dc-cdc6-48e8-a79d-61cba6ece53a,,06/08/2023 22:51,06/08/2023 22:56,06-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2030f239-cfbd-4b05-b5b4-c8c3f53d6281,Inbound,Returns,Reverse Pickup Enquiry,Pls add 'add bank account' details in account option for refund,de8af505-cfe2-4db0-84b4-5348f0778f98,18/07/2023 21:55,06/08/2023 07:13,06/08/2023 07:15,06-Aug-23,ERNAKULAM,Electronics,999,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
a99ee97b-546b-475e-bf88-893b0830804f,Outcall,Refund Related,Refund Related Issues,,ce81b3ef-1160-44d3-90ce-3cad8017da5b,,06/08/2023 00:42,06/08/2023 00:43,06-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
63ff7e45-8218-4bc0-88b5-342a7f17550c,Inbound,Returns,Return request,,c2fcde2c-87d4-428e-9ae7-a64d7fe79945,,06/08/2023 22:09,06/08/2023 22:10,06-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
460ae241-31c5-41b7-88b9-a102287bd6b0,Outcall,Returns,Return request,,b433a04f-b420-4095-b679-f3e8b0d36fbb,01/08/2023 21:27,06/08/2023 18:09,06/08/2023 18:19,06-Aug-23,RANCHI,Electronics,899,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
50036438-ca5a-4cd7-b47f-8a673a0bc257,Inbound,Returns,Reverse Pickup Enquiry,Nice ,b4afbbb9-8e8a-45b1-bbfc-00b1be6b2aeb,28/07/2023 22:10,04/08/2023 21:17,05/08/2023 07:52,05-Aug-23,NAVSARI,LifeStyle,467,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
878a3c76-bd9b-4d4b-ae36-c89f56ccc226,Outcall,Returns,Reverse Pickup Enquiry,,40df587b-afbb-4af0-88cf-e8342fc2b5f1,19/07/2023 20:39,03/08/2023 19:38,06/08/2023 20:29,06-Aug-23,KOLKATA,Furniture,1170,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
102c28ef-ed6c-48e6-809c-156daa47a8ef,Inbound,Returns,Return request,,c98b2684-2186-44cf-957a-fc9c71d1d27f,,05/08/2023 08:37,05/08/2023 08:51,05-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
9e7b4825-f7e2-4b0e-b03b-e9f99f25bb52,Inbound,Returns,Missing,??? ???? ??,44bf37aa-a30d-4eb1-9c47-896a148eb22f,,05/08/2023 12:32,05/08/2023 12:33,05-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
ea325254-3747-4225-a778-8471eb7e8c4f,Inbound,Order Related,Order status enquiry,,7b1c4105-ab34-4137-98e1-c15784dba3e7,,05/08/2023 14:46,05/08/2023 14:46,05-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
a8d9795b-d7e8-4c60-b60f-daaaeaaaaef9,Inbound,Returns,Fraudulent User,Remove fake seller,d48b6ad5-3e76-4a05-8710-5b308e25930f,,06/08/2023 08:17,06/08/2023 08:37,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
98facfbe-a79d-48e9-a0cf-136f4f60d49e,Inbound,Returns,Missing,good service .kindly work for customer side also,7553e6ad-0aae-4bc9-8526-ba3172a1cae3,,06/08/2023 21:30,06/08/2023 22:08,06-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bd126299-d64a-4b42-a61b-109c8d6bbcbc,Inbound,Returns,Service Centres Related,Good work ,9879b039-42ac-475b-a4c3-a29c5835deca,,05/08/2023 09:49,05/08/2023 09:52,05-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
c1d0552f-78ec-49a9-bb63-df3dd90b4442,Inbound,Shopzilla Related,General Enquiry,,eece36e1-8c11-4ee4-8447-1619ec912e97,,05/08/2023 08:08,05/08/2023 08:10,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
10b99230-6f4c-438e-bfbb-c1d654becb15,Inbound,Returns,Product related Issues,"Issue not solved, first solve the issues then ask reviews.Thank you ",155b4cf1-f69b-4d80-8b18-1bfbe1506dc0,,05/08/2023 16:00,05/08/2023 16:08,05-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
fba1c595-b89d-4893-a9e7-717f1926be8b,Inbound,Returns,Technician Visit,,2abf805f-c40d-495e-b2d3-1512153b646f,,06/08/2023 08:23,06/08/2023 08:51,06-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
da001d41-fc61-4dca-a118-0b09d9146c04,Inbound,Returns,Wrong,No,cbc096fd-4318-4d71-b958-e1b7ecbc4021,,05/08/2023 13:50,05/08/2023 13:59,05-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
2d6ddc40-ac0f-4927-b095-b614a8708660,Inbound,Returns,Reverse Pickup Enquiry,,f42cc418-e96b-4193-92cb-2689c53db9fc,,06/08/2023 21:28,06/08/2023 21:29,06-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
4995d7c7-0904-4755-89e0-1629560df473,Inbound,Returns,Reverse Pickup Enquiry,Good ,975a07c0-c9d1-434c-a390-0906ecd41466,,05/08/2023 08:30,05/08/2023 08:32,05-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
f122d630-03a7-4806-8fdb-4b4f1c00d841,Inbound,Order Related,Order status enquiry,Item pick up   or time jyda   h koi meri bat   nhi b ,b26cec63-6665-4c6e-a764-236df108bf66,,05/08/2023 13:10,05/08/2023 13:22,05-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
8d281f01-0dd2-467b-b2b7-3019812500ac,Inbound,Returns,Return request,Very good ,ec21b5eb-7521-40e7-86ff-94f0fe36f791,,05/08/2023 23:25,05/08/2023 23:26,05-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
95e01fe8-c1dc-4736-b1a7-d625f09aec1b,Inbound,Order Related,Order status enquiry,,8d86bb65-a1d8-4334-a213-61126fbafaaf,,06/08/2023 19:41,06/08/2023 19:46,06-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
00c9dbab-a2f2-4c3e-bd22-5563f081854d,Inbound,Order Related,Delayed,,671084fb-ee3f-4ec2-a1e0-b4e731998bb4,,06/08/2023 20:00,06/08/2023 20:09,06-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
91f1ae8a-36f2-40d7-84c0-76af7a57d2fa,Inbound,Order Related,Installation/demo,Good service ,61c3031c-a517-4472-92e7-113340fd1018,,06/08/2023 19:52,06/08/2023 19:59,06-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
59cd5660-bd16-4485-90b4-a898cf2b7c00,Inbound,Order Related,Invoice request,,c6a0159a-6ac3-4cc3-bbbd-d879810a8575,,06/08/2023 21:33,06/08/2023 21:48,06-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1f47d908-31b0-4a01-88ba-e9b9b0414b58,Email,Refund Related,Refund Enquiry,,631c617e-2c3c-40fd-8908-1b71085b268b,,06/08/2023 20:53,06/08/2023 21:02,06-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
d901c73f-3291-4d6c-98fc-27ad8fc7df7a,Inbound,Order Related,Order status enquiry,,a9804ccd-6f42-42b5-a162-c3dfa81c462f,,05/08/2023 15:01,05/08/2023 15:01,05-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
35440fd7-185d-442c-b1ea-5ab2e83dc878,Inbound,Shopzilla Related,General Enquiry,Why pay emi account blocked,df8c4e26-2550-4a71-9962-f7fe4e46f333,,06/08/2023 07:07,06/08/2023 07:12,06-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
8292b12f-627c-4456-b848-def14929b43a,Inbound,Order Related,Order status enquiry,,0c8eed7b-b66f-4e2a-9115-b3f7e9bd2a46,,06/08/2023 20:06,06/08/2023 22:26,06-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
601ebe81-03d9-443e-b65e-1d2956a7fad8,Inbound,Order Related,Order status enquiry,,3b4a34f0-53e5-4615-9817-7e36379990fa,24/07/2023 14:17,05/08/2023 15:23,05/08/2023 23:42,05-Aug-23,KOTA,LifeStyle,719,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
9b5f17d0-9cec-404e-bc38-2f0b353527d2,Inbound,Cancellation,Not Needed,,af5c7d31-5dd4-449d-bcf4-5d2821fa0f49,03/08/2023 21:17,05/08/2023 13:27,05/08/2023 21:27,05-Aug-23,BHUBANESWAR,Electronics,1299,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8e8f3b38-4bf4-4b34-bf8b-5950d0039634,Inbound,Refund Related,Refund Related Issues,,b4d42a78-6603-4d29-af65-b9fbd35d8454,,05/08/2023 09:19,05/08/2023 09:27,05-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
3d4eb2a6-3cc6-4777-9c75-98ae64ea0eef,Inbound,Order Related,Invoice request,,072fa9a8-a955-4739-aac5-8c399f6a00bd,,05/08/2023 20:29,05/08/2023 20:35,05-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
35af077c-a2b0-4d69-a551-a3f23b3d45be,Inbound,Returns,Reverse Pickup Enquiry,Very good service and helpfull,36ce0d19-e646-477f-81b1-582fe9646746,,06/08/2023 13:13,06/08/2023 13:13,06-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
21c8f957-14d8-4a2f-a4cb-8c1ec28aacf5,Inbound,Returns,Reverse Pickup Enquiry,No resolution at all,589cda68-8616-4f16-a258-16f08d5b107e,,06/08/2023 13:59,06/08/2023 16:30,06-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
681b30b7-09cb-482e-bcc6-a9220a69a8d7,Inbound,Refund Related,Refund Related Issues,,494426ca-ee83-43c0-8536-8c0670987c5f,,06/08/2023 16:58,06/08/2023 17:01,06-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
87344dd7-24e1-4bf8-8df2-8d97aebbe202,Inbound,Refund Related,Refund Enquiry,,f171daf8-b93e-4449-93a1-6af86b6e975c,25/07/2023 18:07,03/08/2023 23:35,05/08/2023 11:39,05-Aug-23,THANE,LifeStyle,1998,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
5f05bc3b-ae78-4924-87e8-ce3bf872d701,Inbound,Returns,Reverse Pickup Enquiry,,1bb5e791-ca31-40ec-96d6-93728d730d74,,05/08/2023 01:41,05/08/2023 01:42,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
cd29b0e4-6708-45cd-96fb-f2841f544006,Outcall,Returns,Return request,,5f1550cb-8cfc-4324-b2e8-0aec7a586ff9,,05/08/2023 15:16,05/08/2023 15:24,05-Aug-23,,,,415,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
663e176e-20ec-47a0-b0bc-d59ec7c98db8,Outcall,Product Queries,Product Specific Information,,bc666860-31c8-4449-8912-9b8806b881df,,05/08/2023 18:17,05/08/2023 18:29,05-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
e111a23d-7b53-44b8-b77b-5b8255d8879e,Inbound,Offers & Cashback,Affiliate Offers,,2aaa7ed0-7025-4a19-9fb0-2562dc971384,,05/08/2023 19:20,05/08/2023 19:22,05-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
aa4e657b-a2b5-41d6-9fb9-f2c4c42d9e0d,Outcall,Order Related,Order status enquiry,na,290e208d-f935-42f8-9d76-43e0551a5c9b,,05/08/2023 20:01,05/08/2023 20:02,05-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
54c4595d-5660-4cb9-8b55-cd6470365730,Inbound,Order Related,Delayed,,45f012d1-d106-43f0-b380-4ab8bbcc6bfa,31/07/2023 11:05,05/08/2023 09:31,05/08/2023 10:07,05-Aug-23,JAIPUR,Mobile,32999,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
982b9e6c-ad1d-41cb-8ef7-4c8cab7e4c40,Inbound,Offers & Cashback,Affiliate Offers,,ffea2ecf-a303-464d-aa8e-f0e4cb0683cb,,05/08/2023 09:09,05/08/2023 09:12,05-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
c6b00e9c-dab9-412f-b13b-ede7749afd95,Inbound,Returns,Return request,Good ??,e761c8de-5574-4b5c-b6ea-d0b20f83c115,,05/08/2023 16:27,05/08/2023 16:33,05-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
bebea630-90d6-4214-900c-446ed8ac3908,Inbound,Order Related,Seller Cancelled Order,Oder time par nhi Diya gya ??????,8f124693-fa3f-4cef-b9e7-49198c72862e,,05/08/2023 16:54,05/08/2023 17:04,05-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
c292b140-227b-444b-b85a-89787ee02f15,Inbound,Product Queries,Product Specific Information,,ee5cb9e8-06c3-4c46-9625-df68311cce96,,06/08/2023 18:46,06/08/2023 19:19,06-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
1ad14a8b-0331-4832-b500-f9f1f4efe449,Inbound,Order Related,Order status enquiry,,d950b726-d154-4b24-a3bd-9322b990b75c,,06/08/2023 21:10,06/08/2023 21:10,06-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9059df13-49ba-47cb-96d6-92a2b5e0055c,Inbound,Order Related,Installation/demo,,e2b98d19-3b0f-43ce-a39f-a24a9af6582a,,06/08/2023 21:14,06/08/2023 21:19,06-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
5e2c9b81-ceb3-4ea8-a011-1a139a2cf3b9,Inbound,Returns,Return request,,86c50361-1c21-4b05-b999-5b9e3765861c,25/07/2023 17:59,05/08/2023 14:34,05/08/2023 14:43,05-Aug-23,BANGALORE,LifeStyle,407,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
14f26911-2e40-43ec-85de-409c4af552bd,Inbound,Cancellation,Not Needed,* ,95e4d5c5-9be0-4006-bf4c-81fb9939ef9f,01/08/2023 06:22,06/08/2023 06:40,06/08/2023 06:41,06-Aug-23,NEW DELHI,Books & General merchandise,129,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
7409851f-89d7-4994-b9be-91379d5c0a97,Inbound,Order Related,Installation/demo,Nice experience very talented this costomer care was nice,9e728f6f-3bd6-4d06-bf35-00c690a07e28,,05/08/2023 08:08,05/08/2023 12:00,05-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
ca660513-cf1f-4c60-b8e7-6d81e028e29f,Inbound,Returns,Return request,Wrong product delivered ,70423554-a22d-47a3-8d60-a7d3e1483b0c,,05/08/2023 09:35,05/08/2023 09:38,05-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
edb670f6-3e91-45d5-9d0b-50e7f9a37bed,Outcall,Order Related,Priority delivery,,90ffc5ac-4c5f-4a6c-8040-2eab845526f3,,05/08/2023 11:43,05/08/2023 12:24,05-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,3
5cfe10ac-507d-4459-94b9-4b45304e0b82,Inbound,Order Related,Order status enquiry,,25cddf23-b99d-41a2-82e3-0f51bb441ec4,,05/08/2023 21:20,05/08/2023 22:42,05-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
edba4440-de68-41c1-ad50-0b661101ec92,Inbound,Returns,Return request,,94f924db-c6ed-44a4-a2f1-08f7ed13c1ef,,05/08/2023 22:07,05/08/2023 22:10,05-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
82fa38d3-89c8-4fde-a604-1a5e21f9e38f,Inbound,Returns,Reverse Pickup Enquiry,,d1b8400f-0fee-42f6-9d91-765330752b09,,05/08/2023 22:31,05/08/2023 22:42,05-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3533d9d5-b2b1-422f-9da7-f2cf75068066,Inbound,Order Related,Order status enquiry,,2e53cf17-9986-4448-89b4-45641922c42b,,06/08/2023 10:57,06/08/2023 10:59,06-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
0fb36fc1-972e-48cc-b6db-2aa1b7934008,Inbound,Returns,Technician Visit,Great Experience ??,0915c5f8-6c6a-43df-ae5b-642b0ac86030,,06/08/2023 13:04,06/08/2023 13:05,06-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
e5ca72bb-9667-4236-9f84-edfda32bca93,Inbound,Order Related,Order status enquiry,Very good ,3c81d3b1-9886-4ef1-a963-5d7e2f8b51ce,,06/08/2023 21:11,06/08/2023 21:29,06-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
e95a5cfc-1671-4e4d-86f5-e08659922407,Inbound,Order Related,Order status enquiry,Mujhe bohot accha mehsus  ,724c5354-7c37-4ab3-9c99-15088413a5c3,,06/08/2023 23:08,06/08/2023 23:09,06-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
498fd0f5-e774-4623-8052-7b8b331686f9,Inbound,Shopzilla Related,General Enquiry,,ee17f8f0-b2ff-4140-9219-ba52c6549e4f,,06/08/2023 21:08,06/08/2023 21:09,06-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
5214acd3-9601-4768-b0c8-e5fab838d0c2,Outcall,Order Related,Order status enquiry,,4f8875af-7db1-44b7-8ffa-1732131dac58,,05/08/2023 13:26,05/08/2023 13:26,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
5758e13a-970a-4973-88f8-0c151aadb5b7,Inbound,Shopzilla Related,General Enquiry,,0bb48aaf-b038-4089-8b1e-521bec0a06c8,,05/08/2023 23:53,06/08/2023 00:10,06-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
3b1fe387-7015-4987-9407-3021491af23c,Inbound,Order Related,Order status enquiry,Good,efba8191-771b-4361-8a44-e1a2c571dd82,,06/08/2023 12:45,06/08/2023 12:45,06-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
008883fb-ea04-44a6-9145-ac5da5735fb6,Inbound,Product Queries,Product Specific Information,That time payment is successful from customer so show in Shopzilla your order is confirmed not a show pending ,b023d3dc-cbc3-4cf5-84f2-8c45ce1b0ef1,,06/08/2023 18:35,06/08/2023 18:55,06-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
96bb1650-a4ed-4959-a8d9-6cf46223e824,Outcall,Order Related,Delayed,,479f3c6b-7309-4a23-89f1-e1bd62ed94e3,28/07/2023 18:25,05/08/2023 17:33,05/08/2023 17:37,05-Aug-23,PUNE,Home,350,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
0c207625-dabd-4920-8106-23b4dcdb9055,Inbound,Returns,Missing,,753543ec-9e20-4a7b-bc5e-b16293eb8785,,05/08/2023 11:43,05/08/2023 11:56,05-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
db81dfbd-3636-46b1-a1f6-42ee205d5b23,Inbound,Product Queries,Product Specific Information,easycontact custoomer suppoort,36cfba74-ca7e-4a7b-9906-e5248ad9ed20,,05/08/2023 12:45,05/08/2023 14:11,05-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
2e7e31ae-cf43-490f-880b-e35d9be1c496,Inbound,Returns,Fraudulent User,,a91fd332-a7c8-429c-8319-9cded49ad7c7,,06/08/2023 16:58,06/08/2023 19:54,06-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
5ac3c7c7-833b-4c4f-8188-1fab05de6243,Inbound,Order Related,Delayed,,036e3609-c8d4-4111-809c-9fb138bdf71b,24/07/2023 13:34,06/08/2023 18:57,06/08/2023 19:02,06-Aug-23,SHERGARH,Books & General merchandise,233,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,4
6685369e-156c-4f9d-bd58-c7a12790aa05,Inbound,Returns,Reverse Pickup Enquiry,,66ab598d-df59-45be-8c79-af1f1cccff16,,05/08/2023 14:55,06/08/2023 07:20,06-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
d493a6a1-2ed8-4527-b6b1-b6cb7817f20a,Inbound,Returns,Service Centres Related,,b387fae2-17ae-4679-a3b5-bb21db74bc57,,06/08/2023 12:59,06/08/2023 13:00,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
52e097b8-084b-41d4-9201-84aca7c7ca66,Inbound,Returns,Missing,,00af8d12-2804-4f01-9fc7-e2771dc0d1cb,,06/08/2023 14:46,06/08/2023 14:47,06-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
f231ada3-a00c-4aa0-b948-fc7d9c1aee42,Inbound,Order Related,Installation/demo,,bb64afa1-91d6-435e-bdb9-6fb2a371e430,,06/08/2023 15:32,06/08/2023 15:36,06-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
ef0e7df7-bf25-4576-b1cc-9604f6af6586,Inbound,Returns,Damaged,,d6de7934-a8e2-4c7a-b6c0-42cebdcaa82a,30/07/2023 16:24,03/08/2023 09:11,05/08/2023 09:55,05-Aug-23,NEW DELHI,Books & General merchandise,359,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
cb06763e-904f-40dc-913e-0eed56b77ad4,Inbound,Returns,Reverse Pickup Enquiry,,1f46d4c5-dcd0-4928-95fc-d880c3e43fd0,,06/08/2023 00:53,06/08/2023 08:04,06-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
f56ba9c5-9e7f-4759-aa1f-5c93564b5ad0,Inbound,Refund Related,Refund Enquiry,,1eb7b721-ac8b-48e7-9794-bbb822e9f7e7,,06/08/2023 10:31,06/08/2023 10:42,06-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
b60f7c43-3617-4695-938f-56f798af550e,Inbound,Returns,Reverse Pickup Enquiry,,3d2c049e-a77b-4423-8c24-2b4cdf876453,,06/08/2023 10:56,06/08/2023 11:14,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
50796112-4e00-4cf2-a66a-c4c9fda46c3c,Outcall,Product Queries,Product Specific Information,Acha hai ,08501a44-3859-464c-bd28-5f326c0c193f,,06/08/2023 16:12,06/08/2023 16:14,06-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e553ce02-17a7-4c84-9300-ed6ae864095e,Inbound,Returns,Exchange / Replacement,,b2594138-b1d9-4ee5-b7fd-fba9b02ac5f7,,06/08/2023 18:49,06/08/2023 21:02,06-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
ca09ff5c-1090-43bb-aff2-8b04363d30df,Inbound,Returns,Reverse Pickup Enquiry,,ed96aa48-ade7-49c2-858a-e73104d15e16,,06/08/2023 22:30,06/08/2023 22:35,06-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
cb7d352d-639c-45ab-b3f8-216122f8d8f8,Inbound,Returns,Reverse Pickup Enquiry,,cc606948-73e8-485a-af88-f061d6d887aa,24/07/2023 14:47,04/08/2023 20:17,05/08/2023 12:24,05-Aug-23,PUNE,LifeStyle,329,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
f29c07c3-8eb2-453e-a6f3-0d0297ad6adb,Inbound,Returns,Fraudulent User,,08d99281-e0fc-438f-b85f-a5cf9a4dd0ce,,05/08/2023 14:50,05/08/2023 22:04,05-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,4
1380dcfd-76e7-4b84-8793-2752f11fa075,Inbound,Returns,Wrong,????,90fadb20-8da2-4d7e-ae01-d627ce36c4f1,,05/08/2023 15:10,06/08/2023 10:38,06-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
227f53d7-a0cd-49e1-8a1b-45eb5147c685,Inbound,Returns,Reverse Pickup Enquiry,A good work of Shopzilla team but return policy time to large ,4f0c36d8-b317-4ff0-8310-ce1c35e458cf,,06/08/2023 20:59,06/08/2023 21:02,06-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
26f61bcb-248d-48b0-b3ec-263705c9e1ea,Inbound,Returns,Reverse Pickup Enquiry,,f3273745-6254-465f-a821-d2f70b21ee7c,,06/08/2023 21:29,06/08/2023 21:31,06-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
fa8760d4-73c5-422a-802a-f174c48730f3,Inbound,Returns,Reverse Pickup Enquiry,,adc64803-a597-4c77-b059-29da5e797f08,,05/08/2023 06:53,05/08/2023 07:01,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
9afe2721-3973-4c19-bd9d-7da112c221fe,Inbound,Feedback,UnProfessional Behaviour,,61f67d86-be45-42bc-a0c0-8ceabc210cba,,05/08/2023 20:25,05/08/2023 20:28,05-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
5b7d2949-362b-4dde-8bc4-b29dfc314aca,Inbound,Feedback,UnProfessional Behaviour,Thanks tabbassum,923af8ba-1b88-42cc-9bac-4cfda0d01b9f,,06/08/2023 13:20,06/08/2023 13:23,06-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
e4d112e7-4a7b-4c6c-a7a6-5aa384218fa5,Outcall,Returns,Return request,,a8dc38c4-984e-4b51-b69a-813626bee50e,,06/08/2023 18:13,06/08/2023 18:15,06-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
30598ee8-925f-4557-8cd0-6987ecc2a014,Inbound,Returns,Reverse Pickup Enquiry,,11d8a97b-336d-4683-b122-5be5f130acb1,,05/08/2023 11:57,05/08/2023 20:52,05-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,3
450bedb7-18c8-47a3-9896-0d54006defa2,Inbound,Returns,Reverse Pickup Enquiry,Very poor services by Shopzilla make fool coustomer ,de9f4db5-0f45-44df-b767-c17964b8f6f1,,05/08/2023 14:45,05/08/2023 15:06,05-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
fd8016b1-b7b4-4e70-ba6c-173580967c59,Inbound,Returns,Reverse Pickup Enquiry,,40a84df5-438d-4fa6-afb0-46232e97f9a4,,05/08/2023 06:48,05/08/2023 06:49,05-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
b7fe15c6-4353-4089-96cf-50658d7524f9,Inbound,Order Related,General Enquiry,Your executive has no information about issue. He didn't answered my question. Every executive says to wait for a day. Why should I wait when I already waited for 12 days,339696e5-5c1c-4b03-ad6b-64ae210433c7,24/07/2023 20:44,05/08/2023 10:08,05/08/2023 10:22,05-Aug-23,INDAPUR,Electronics,679,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
7d4b22a3-b3be-44cf-8ea5-a74efdd363a8,Inbound,Shopzilla Related,General Enquiry,Remove usage charge on psylater,7642caab-ea74-4867-92e4-9d39c6b9bb10,,05/08/2023 14:58,05/08/2023 15:05,05-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
3df681ee-7218-4739-9dba-7e0edb4bcc08,Inbound,Returns,Return request,,b0cae4be-a92b-42c4-80c4-9f333cf7c413,,05/08/2023 18:46,06/08/2023 22:34,06-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4fac401f-83c5-4df2-ac95-1ff03c7a2947,Inbound,Returns,Return request,I'm happy with customer support executive helping nature...,c39c172a-9bc3-4a69-9a26-1e76e7e387c8,,06/08/2023 18:46,06/08/2023 18:50,06-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
27f1ef91-27c4-4e7d-977e-de9c9a55842d,Inbound,Returns,Reverse Pickup Enquiry,,b22a8611-010f-4ef8-9ee8-088b7226e508,29/07/2023 09:07,04/08/2023 19:00,05/08/2023 11:12,05-Aug-23,FAIZABAD,Home,2118,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
3a066e25-a826-4a84-8d89-409da12600a6,Inbound,Order Related,Order status enquiry,good ,74c8481a-a8ca-43ab-8a80-078d7249705a,,05/08/2023 12:49,05/08/2023 12:55,05-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
6cf8ce37-9130-4104-b460-9b247ebcbd8e,Inbound,Returns,Reverse Pickup Enquiry,,d6136534-477e-435d-8903-fc3bbd98c998,,05/08/2023 21:06,05/08/2023 21:07,05-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
941c7e0e-9d02-4504-a010-4fdf1ef992e8,Inbound,Returns,Reverse Pickup Enquiry,,ed336ac4-9263-4694-8620-60f15b6b2686,30/07/2023 22:51,05/08/2023 09:33,05/08/2023 09:34,05-Aug-23,DARBHANGA,Books & General merchandise,191,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0d924765-73a0-471c-8221-0458e0a5e32d,Email,Refund Related,Refund Related Issues,Good ,20839b60-19a7-4da6-9346-bb460f05364e,29/07/2023 11:20,04/08/2023 16:24,05/08/2023 16:59,05-Aug-23,BHUSAWAL,LifeStyle,799,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
c056842d-0dac-4c44-9022-5ad214d2b09c,Inbound,Returns,Missing,,1613176a-0dc5-412e-b01d-693fc9639365,27/07/2023 14:11,06/08/2023 09:46,06/08/2023 10:02,06-Aug-23,JAIPUR,Books & General merchandise,215,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,2
2dacc056-9d21-4257-80cf-a936e60e942c,Inbound,Returns,Reverse Pickup Enquiry,,9df25486-1983-4202-9dc9-3cfd7a8f6d85,26/04/2023 20:15,04/08/2023 21:23,05/08/2023 07:57,05-Aug-23,NEW DELHI,Home Appliences,28990,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
2be1ddc1-ca1c-4c56-b383-45e8df2bfc10,Inbound,Order Related,Delayed,Nice,e820e295-79fc-4dc7-9f50-5fa5a5e3c194,,05/08/2023 20:30,05/08/2023 20:35,05-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
7493993e-3e30-47d3-a106-c2f8ac2fc1d3,Inbound,Order Related,Order status enquiry,,ced28aec-1457-4750-bd54-aa0899c074f8,,06/08/2023 21:47,06/08/2023 21:47,06-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
988630e8-c38c-4c62-8f2e-0505545368c7,Inbound,Returns,Reverse Pickup Enquiry,,61aefecf-9f73-4b3f-9912-7bb682d0b7f5,30/07/2023 17:00,04/08/2023 20:42,05/08/2023 14:01,05-Aug-23,SANGAMNER,Electronics,2799,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,2
7b3300e7-1127-432f-90ab-dea6ac98db99,Inbound,Order Related,Order status enquiry,,2f328621-67e3-484c-bd4a-d4fa2b775141,,06/08/2023 13:57,06/08/2023 13:59,06-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aaaf9925-b71e-4a20-8382-1cfa2f5badb6,Inbound,Returns,Reverse Pickup Enquiry,Good person ,08215c3c-fad7-4cd1-bdfc-3cf4b9b7a297,,05/08/2023 15:26,05/08/2023 15:28,05-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
f71c3b60-dce6-46a5-a3f4-372597854531,Inbound,Product Queries,Product Specific Information,,cc6b3c36-44a4-4ee4-a6d0-96f9c2781507,,05/08/2023 23:27,06/08/2023 00:00,06-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
c79230da-9ac6-47d6-861b-cc255baadd50,Inbound,Order Related,Order status enquiry,,62026ec7-e915-4c89-8a40-a8566a1ae737,,06/08/2023 08:50,06/08/2023 08:53,06-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
e6777de4-81a8-465c-a826-f679936ffa08,Inbound,Returns,Reverse Pickup Enquiry,,4f6b8b5e-bbc0-43e7-ab75-d472e597d178,,06/08/2023 18:28,06/08/2023 18:31,06-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
ff280e65-e04a-4d0f-93b7-b5d5065ec1e6,Inbound,Returns,Reverse Pickup Enquiry,Awesome ,c5d1fcb0-d82f-47c1-b497-eadd36a01fab,,06/08/2023 21:28,06/08/2023 22:10,06-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
d200e913-5e8e-429b-b81c-6c965e63d065,Inbound,Returns,Missing,Good job sir ji ,5c207275-25f8-4bcb-b753-dbfbe3bc5d0c,22/07/2023 11:19,05/08/2023 22:54,05/08/2023 23:07,05-Aug-23,ALWAR,Electronics,972,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
fcab7e32-fece-41f8-a2d4-7adf65592f4a,Inbound,Product Queries,Product Specific Information,,18d3b91d-e229-4b50-8d0f-eccdbab696a6,,05/08/2023 20:40,06/08/2023 18:16,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
39019a65-d87b-4793-ae99-f5b827e49715,Inbound,Returns,Reverse Pickup Enquiry,,448c082c-bdcf-4a0d-b700-dccb0d201e9c,,06/08/2023 13:31,06/08/2023 13:34,06-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
9fd5fabe-2e10-4814-8014-cd49ce1a4c32,Inbound,Order Related,General Enquiry,,7ffc58d5-1a09-4269-a09d-a78b17f90292,,05/08/2023 12:10,05/08/2023 12:18,05-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
6914f851-2d9b-4ebe-8c72-b0946a0d5d90,Inbound,Returns,Fraudulent User,,918501f5-88ae-40e2-9620-3c6ba62448b4,,05/08/2023 13:50,05/08/2023 13:51,05-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
381e084b-57f1-46e0-af63-28e9afd0bc6d,Inbound,Returns,Missing,,c5c55a07-a266-4a54-a08f-200f2e9cb492,,05/08/2023 20:45,06/08/2023 07:14,06-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
3ac4c913-6dcf-4dad-8713-eff66cb9fc16,Inbound,Order Related,Order status enquiry,,664c91ba-e411-491d-a4b7-35b33f2e7288,,06/08/2023 00:06,06/08/2023 00:35,06-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
32cadacd-0d64-4a02-8509-66292615d185,Inbound,Returns,Missing,,cd27de65-c58e-446d-a14b-8f2ef91019ef,,06/08/2023 00:24,06/08/2023 12:46,06-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
9f64ea23-9557-4d0e-bb27-68fab46c41ec,Inbound,Returns,Service Centres Related,,8abe2fd8-885c-4cb5-bbfc-b86917cf432b,,06/08/2023 11:32,06/08/2023 11:34,06-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,3
a421fef3-8c00-4411-b852-4080eea65029,Inbound,Cancellation,Not Needed,,e0042382-4eec-4b73-b279-b0bd0379fe45,30/07/2023 22:26,05/08/2023 09:40,05/08/2023 09:51,05-Aug-23,GORAKHPUR,Mobile,27999,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
839ae5ea-5f98-4c21-ae19-60dc6b11778c,Outcall,Returns,Reverse Pickup Enquiry,,ce115b17-402d-46e9-b308-87d1fec6cee9,30/07/2023 13:24,04/08/2023 08:48,05/08/2023 10:38,05-Aug-23,NEW DELHI,Books & General merchandise,998,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
ea1b65fc-ef20-4978-a85c-b3b7fd411ce1,Inbound,Refund Related,Refund Related Issues,,2a847164-81ce-4a25-b26e-0a0330e82b7e,,05/08/2023 16:20,05/08/2023 16:21,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
215cc08f-b343-4ae7-b436-732cdf7e444f,Inbound,Payments related,Online Payment Issues,,7aa1db93-8219-4af9-a9dd-edc20bff7768,,06/08/2023 00:39,06/08/2023 00:40,06-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
7b5a1a2e-c93c-4978-b276-6e75235e81ab,Inbound,Returns,Fraudulent User,,54052c10-823c-4eed-b25f-f9fb994f894e,,06/08/2023 14:49,06/08/2023 15:04,06-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,3
7dcea465-ce72-4085-a1f7-54b8ad9466a9,Inbound,Returns,Reverse Pickup Enquiry,,7a62a168-095f-4ad8-853b-f2f669ecebbd,,05/08/2023 08:55,05/08/2023 09:01,05-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
8e9cd3c6-1c39-4778-82e1-786527b7116f,Inbound,Returns,Missing,,003f7efb-314c-4c7d-9ae5-79616a887c53,,05/08/2023 09:21,05/08/2023 09:24,05-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1cb095f9-b4b7-4b98-a713-37415d6a7832,Inbound,Returns,Reverse Pickup Enquiry,,925e68cf-d18e-407b-9c7a-f6fdb102ab29,,05/08/2023 10:13,05/08/2023 10:19,05-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
762fa571-8973-4938-9516-015e8afd5e08,Outcall,Returns,Return request,The way of talking of  excutive is gud but  if my quarry is not resolve i Twit,38a4ae5a-b650-4c3a-b379-bc160e2a1e4e,,06/08/2023 14:21,06/08/2023 14:27,06-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
d924b2a6-78bc-4c88-b647-d8a01a6fe3be,Inbound,Order Related,Order status enquiry,,d3fcc2fd-33e7-4f44-8ed6-a1926331bf14,,05/08/2023 07:14,05/08/2023 07:15,05-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
4af5220a-867f-4ddf-9ceb-2e16c937edef,Inbound,Returns,Fraudulent User,,61de83fe-075c-4677-a2de-d2406f18ee06,,05/08/2023 11:12,05/08/2023 13:18,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
3b85bafd-f0c9-4de0-af73-2b338ccf0bb2,Outcall,Cancellation,Not Needed,,baf4571d-af5b-4da3-a5ff-b64e3b6f90aa,,05/08/2023 14:38,05/08/2023 14:47,05-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
38b776f3-6845-4d76-ad24-047feb8e442a,Inbound,Order Related,Order status enquiry,,d2b7aa23-5892-403e-91db-5af0dbfeb424,,06/08/2023 16:58,06/08/2023 20:06,06-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
515098fc-72c7-4ad7-b953-93a5057983d8,Inbound,Returns,Reverse Pickup Enquiry,,f6c5f231-7c19-4197-b800-4486ef3c6a7c,,06/08/2023 23:48,06/08/2023 23:58,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d2c88ef6-10f3-4b18-91d3-cbaebe1c40fe,Inbound,Order Related,Invoice request,,bd334a19-6184-4227-9c21-94129c91fa7a,,05/08/2023 08:54,05/08/2023 08:56,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
016be36f-9955-4db9-a69e-badadfa48a5d,Inbound,Returns,Reverse Pickup Enquiry,,72d9c49a-ffc1-468e-8dce-c50845d6fc8f,,05/08/2023 14:30,05/08/2023 14:39,05-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
3a14ff24-a809-43b2-b2e3-0895bb16115f,Inbound,Returns,Reverse Pickup Enquiry,,42eb7edc-8c53-4bd6-89d6-3a4df6adfe31,,05/08/2023 20:13,06/08/2023 20:07,06-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
4b02ea6d-91d1-4fc9-add9-9412d6d8ce74,Outcall,Cancellation,Return cancellation,Thank you Shopzilla ,bb108fbf-b763-47d3-9a98-041f7bdb935e,,06/08/2023 12:24,06/08/2023 12:32,06-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
eb4d5f3f-0e6e-4268-819e-b7dcdef87880,Inbound,Returns,Wrong,,1371c42d-2775-432f-b469-89455e982b41,,06/08/2023 18:25,06/08/2023 18:28,06-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
e4f580fc-6068-4467-a439-e8272be7a723,Inbound,Cancellation,Not Needed,,9765fe1f-7ef1-4b7d-abb8-619d2af02cfd,03/08/2023 21:36,06/08/2023 11:45,06/08/2023 11:46,06-Aug-23,CHANDIGARH,Electronics,59990,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
72cb670f-7b5e-4e56-9217-e89609b628e7,Inbound,Returns,Reverse Pickup Enquiry,,c57e2c9e-a7c0-45f5-9f23-cc3d71d8d580,29/07/2023 21:27,05/08/2023 13:14,05/08/2023 22:38,05-Aug-23,MOTIHARI,Affiliates,149,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,4
de354684-da37-4e57-a03a-9699e634ed7d,Inbound,Order Related,Priority delivery,Nice ,96275483-2ed4-4959-8480-2dd8e78cda70,,05/08/2023 09:41,05/08/2023 09:42,05-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
3ff6b0f1-d00c-4bdc-90a4-d70866ea9930,Inbound,Order Related,Invoice request,Nyc job,22208fcd-1246-4c3f-9ee4-59da119c3f7c,,05/08/2023 12:43,05/08/2023 12:47,05-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
9bd7ea33-01cf-4970-a43d-6dfe5ce9f5e2,Inbound,Returns,Service Centres Related,,60b394fa-25f8-4055-945f-70014e539264,,05/08/2023 16:49,05/08/2023 16:51,05-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
ae63f4f6-381c-4980-9c45-59677cf08f37,Inbound,Returns,Return request,,47309de4-c885-4cf2-9554-ee813ae0c00a,,06/08/2023 19:30,06/08/2023 19:31,06-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
16ba1c2e-cbb2-46cc-b091-cef69d7844f7,Inbound,Returns,Return request,,1e888751-093d-4bca-9898-304349e9adf6,,05/08/2023 12:57,05/08/2023 12:59,05-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
37d60f67-ce88-40b8-b578-7b4b89ee4bc8,Inbound,Order Related,Order status enquiry,Good ,4e0767aa-f83d-44fe-9f8d-c46e97b80222,,06/08/2023 11:22,06/08/2023 11:24,06-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
a564c0ef-4993-4547-972f-dae415424330,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,9b9fe9a5-f71a-491e-95a1-1751ccbcd31f,,06/08/2023 13:07,06/08/2023 13:12,06-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
da8a8d65-d30a-4aed-82a9-ca65947c21e5,Inbound,Returns,Service Centres Related,,fed47705-230d-49d3-b25f-dd23d2bb59ed,19/07/2023 10:26,03/08/2023 17:38,05/08/2023 09:46,05-Aug-23,RAMAGUNDAM,Electronics,10999,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
a2b0a255-dd87-4e9f-8cf2-5453db3633c5,Inbound,Payments related,Payment related Queries,,7feae8b8-dcb5-4c7d-b8f8-f4058de825ef,,05/08/2023 10:30,05/08/2023 10:32,05-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
902160e2-a9f8-4967-847a-035536cc9816,Inbound,Returns,Wrong,,4c7d95c3-3333-457b-bb04-fc10c625bb1b,,06/08/2023 17:30,06/08/2023 21:27,06-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,4
51e2953b-84c7-4228-9ffb-03ecd4d7ecd0,Inbound,Returns,Reverse Pickup Enquiry,,caa2e915-1c95-4949-9400-55a1f6f928ae,,06/08/2023 08:37,06/08/2023 12:41,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
910aafaf-895d-4597-bd09-e0eb76bde20b,Outcall,Returns,Return request,,77251701-925d-4d0e-8a82-4b39a86b147b,,06/08/2023 14:32,06/08/2023 14:44,06-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
29497614-3571-4cfc-b1f6-e937cafeb48f,Inbound,Returns,Reverse Pickup Enquiry,In Shopzilla replacement option not available ,14b5ae18-c16d-4b25-bb97-2ef0fac253c2,,06/08/2023 22:19,06/08/2023 22:26,06-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
e80e0bfd-a7c7-4ca2-bfa4-c6541064643b,Inbound,Returns,Return request,,f00031ba-7d87-4742-b62d-402d60c72371,,05/08/2023 22:21,05/08/2023 22:25,05-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
2c03b069-b46e-429c-9d21-68670cd81bc1,Inbound,Returns,Return request,,3463d6c9-3d95-4a43-b534-3a8db327b136,,06/08/2023 12:23,06/08/2023 12:32,06-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
2cb3ac1a-a689-427e-a958-48c819bd5535,Outcall,Offers & Cashback,Other Cashback,There are false information in Shopzilla portal ,5a6482ea-5dab-47a3-b429-73b8b9a87487,,06/08/2023 12:58,06/08/2023 13:15,06-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
480399cc-8783-4cf9-83aa-edefb957e819,Inbound,Order Related,Delayed,,db2ebb15-61f0-4cf3-9b45-d249005ebf94,29/07/2023 19:12,06/08/2023 08:31,06/08/2023 08:34,06-Aug-23,AHMED NAGAR,Electronics,1045,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
b9cf1e6a-9e39-48af-9b01-59f6d6c3c640,Inbound,Order Related,Delayed,,d327762c-6eee-42c1-a88d-6cc1b9741b75,01/08/2023 01:28,05/08/2023 03:48,05/08/2023 04:41,05-Aug-23,DIAMOND HARBOUR,Books & General merchandise,67,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
9f76c4f3-1b93-4a17-a5df-62b9b56c695a,Inbound,Product Queries,Product Specific Information,Na,dfdd77f3-c3dc-4d4c-87ec-674c854370ab,,05/08/2023 14:46,06/08/2023 16:46,06-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b4104f13-6cb6-4045-8c04-c289e300b05c,Inbound,Order Related,Installation/demo,Thank you so much madam ,603e95c8-8a71-4d7e-8157-b5c792bc60da,,05/08/2023 19:18,05/08/2023 19:22,05-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
12bb8b59-2d4d-4687-b688-a7d8d3ee850e,Inbound,Returns,Reverse Pickup Enquiry,,1f095c3f-9858-42b0-89b9-513438507d52,,05/08/2023 20:48,05/08/2023 20:56,05-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
6e6d165b-088c-4c64-9684-25746754fc4e,Inbound,Order Related,Installation/demo,Good ,1f63a7a8-7ed6-4d39-830f-d80a5653444b,,06/08/2023 11:58,06/08/2023 12:02,06-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,4
e2dbbf0c-51c2-4708-923b-366d58ba5ca9,Inbound,Order Related,Order status enquiry,,1ad72d80-7104-4507-8b78-d6767d532ca5,,06/08/2023 14:52,06/08/2023 14:59,06-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
4c5bbb96-be7c-48b1-b551-6dcfcc1ce471,Inbound,Order Related,Priority delivery,If you can deliver deliver it fast,70c4c16a-4454-4f85-978e-2356357246e4,,06/08/2023 10:37,06/08/2023 10:37,06-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
637a7f0d-c933-4595-8cca-4c742747e136,Inbound,Order Related,Installation/demo,Coustomer care agent are awesome her behaviour very good I'll request you to my tv installation today complete kra do ,25bb276a-7c47-4b85-97d0-4189882de152,,05/08/2023 16:17,05/08/2023 16:18,05-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
c760477d-21db-4a62-9eaa-eed51d9997ed,Inbound,Order Related,Order status enquiry,,32255140-c0ca-4a9f-80fa-dbd96d49fb30,,06/08/2023 21:00,06/08/2023 21:01,06-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
84228a14-b019-4326-ae7c-c2a54a4b95ff,Inbound,Order Related,Order status enquiry,,ef3653b7-ba8f-4e74-b9b3-fe357f0481e7,,05/08/2023 19:16,05/08/2023 19:33,05-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,3
13d12f88-9df7-4a10-af6a-15f1a03c8e9d,Inbound,Returns,Reverse Pickup Enquiry,,8b24338c-57e9-49ff-92f9-9765b95ee862,,05/08/2023 18:30,05/08/2023 18:32,05-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
27f3dc2e-da1e-4776-96ba-de0cc99ecd23,Inbound,Returns,Return request,,c76f31df-a002-446f-8875-e79542b1f892,,06/08/2023 16:50,06/08/2023 16:53,06-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
bc870924-8dd3-481c-8df5-82e2f8ed117d,Inbound,Order Related,Order status enquiry,,2952bb18-04f4-407b-b7c0-dd2aedb977b8,,06/08/2023 15:08,06/08/2023 15:24,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
db276e3a-a2c8-4ae1-9ba7-2af390f0d718,Inbound,Returns,Product related Issues,,7e89760d-520b-426a-a34a-4dec1bba0c7a,,06/08/2023 16:59,06/08/2023 17:00,06-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
786b00b1-3bac-408a-8534-ac6bb3290f5e,Inbound,Order Related,Delayed,,3ca7045b-12bf-4d47-a46e-d1a0b332e83c,16/07/2023 12:58,06/08/2023 10:31,06/08/2023 10:33,06-Aug-23,KOZHIKODE,Books & General merchandise,140,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
bbce59dc-fad8-461f-a0e9-a8616c8f8b48,Inbound,Feedback,UnProfessional Behaviour,,80c488db-9200-450e-982a-8e999b01958b,,05/08/2023 14:49,05/08/2023 14:50,05-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,3
ba6e536d-879d-4a44-ba11-4bba94e4ea64,Outcall,Product Queries,Product Specific Information,,e3177d4e-d8b3-464e-819f-3d5f7459c8c3,,05/08/2023 15:43,05/08/2023 18:18,05-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,4
3c3b6947-40b8-4fdd-82dd-632d0f5a5168,Inbound,Shopzilla Related,General Enquiry,,e2e0d7b3-58d8-4845-bc8f-1482dffcc30c,,05/08/2023 20:56,05/08/2023 21:02,05-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
63d1a411-e45c-495f-826b-53fdd8a5e35c,Inbound,Payments related,Online Payment Issues,Good job ,179e116e-86dc-4876-be20-5a715c7f7bcc,,05/08/2023 21:30,06/08/2023 13:42,06-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
68b64188-c983-4152-b409-67f39290e463,Inbound,Returns,Reverse Pickup Enquiry,Good advice ,8dd1906b-8f18-46dc-b341-9be1f075a3bc,,06/08/2023 10:05,06/08/2023 10:06,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
2178d56a-11a7-4a49-aad6-4e4d530cb2db,Inbound,Order Related,Order status enquiry,,076bcdc3-ec36-464b-b855-e18e52dafffc,,06/08/2023 11:33,06/08/2023 11:36,06-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
c09a5204-8b69-4d96-a3ff-e7e2815eddbe,Inbound,Cancellation,Not Needed,,371c2081-7575-4c8e-a55b-d3bbdb04245a,,06/08/2023 16:02,06/08/2023 16:03,06-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
81e6663d-be87-47ba-ad31-b0a6536b699f,Inbound,Returns,Wrong,Excellent service,5516cf45-cbcb-4f22-a2a8-0a0777a5f30f,30/07/2023 23:29,05/08/2023 16:49,05/08/2023 17:00,05-Aug-23,GANGAJALGHATI,Electronics,3700,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
7661dbac-49d3-4e89-b100-b953689de537,Inbound,Returns,Fraudulent User,,6a98b5a7-bd6b-402e-9c28-c1b9991e893b,,05/08/2023 21:55,05/08/2023 22:18,05-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
5cdd4a73-2c87-47bd-82a6-99d4b6255493,Inbound,Returns,Reverse Pickup Enquiry,,88a82a80-7c05-4560-b0ac-24d29ff6549c,,06/08/2023 13:30,06/08/2023 13:41,06-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
79c6ad03-3aea-4798-bd6a-71d6ce7b8748,Inbound,Returns,Reverse Pickup Enquiry,,ab7ba07f-88f0-4e3b-a9ae-a3b1679a5274,,06/08/2023 14:34,06/08/2023 14:35,06-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
acbadc7a-f686-42b0-b66f-a78ac6ad7dbe,Inbound,Order Related,Order status enquiry,,75466ae6-b42d-43b5-a93f-b443e837ef36,17/07/2023 11:43,05/08/2023 09:04,05/08/2023 09:06,05-Aug-23,ALWAR,Electronics,1099,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
b9f712a0-c80f-4943-87fb-af393962a95a,Outcall,Returns,Reverse Pickup Enquiry,,c8530bca-7bc1-4272-8de9-5d6262035b0c,29/07/2023 10:27,05/08/2023 16:26,05/08/2023 16:58,05-Aug-23,BARMER,Books & General merchandise,949,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
a3858ca8-872c-45ef-99ed-c77ed12be8e1,Inbound,Returns,Fraudulent User,Sellers to sued when they give wrong item in noreturn policy.,28aafb37-c863-4ccf-bd80-77631d442997,,05/08/2023 13:10,05/08/2023 14:05,05-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,4
215f11f9-b030-4d69-96aa-df6fc9b8759d,Inbound,Product Queries,Product Specific Information,,aeb06ce8-16f3-49d2-ac0e-da630ab9f6ea,,05/08/2023 15:24,05/08/2023 16:54,05-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5c58e409-6eb1-43e1-b6b3-8450e2e45f9f,Outcall,Returns,Reverse Pickup Enquiry,,8c8aa6fa-a8ad-484f-bb3f-a9c3029699f1,,06/08/2023 11:38,06/08/2023 16:50,06-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
e9707c5d-dee4-48a3-aa1d-ec802d174bc6,Inbound,Order Related,Installation/demo,,f70ff364-f406-49dd-a041-dfc0fd8207a7,,06/08/2023 21:09,06/08/2023 23:35,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
305dc10e-8f84-4634-a8a7-e992a7bdbbbe,Inbound,Cancellation,Not Needed,,c6f4ad94-cf22-41f6-8f39-c46f863de4e3,,06/08/2023 23:09,06/08/2023 23:13,06-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
ec2a481b-fb92-49be-af24-cb2a0dcdaefd,Inbound,Returns,Reverse Pickup Enquiry,Good,36294941-26e0-4eea-adb6-9de6498f4a9b,,06/08/2023 13:58,06/08/2023 13:59,06-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,3
9eea6954-1449-4c5e-a645-f97060496ebe,Inbound,Returns,Reverse Pickup Enquiry,,c74e6859-006e-47cb-91d4-c89f99dce5ea,,05/08/2023 16:09,05/08/2023 16:10,05-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6032a084-00a2-40f5-810b-fdc4fa5449df,Inbound,Returns,Reverse Pickup Enquiry,,c7761892-c66a-4941-bd4d-68992de0e6ce,,05/08/2023 17:14,05/08/2023 17:31,05-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
93642339-1918-4456-abd5-8135517d292e,Outcall,Returns,Reverse Pickup Enquiry,,617e667c-bc6c-4a87-a941-7e085001e4ee,,05/08/2023 20:27,05/08/2023 20:27,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
98326810-ca34-4857-b2eb-4cd03022102b,Inbound,Order Related,Invoice request,,659b2722-6c37-4623-ae6a-9ef0d8bdad5c,,05/08/2023 23:51,06/08/2023 03:02,06-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
b92f7858-1594-4c5e-a7d5-b9ce5b53e16c,Inbound,Returns,Return request,,be841a6d-1c05-491d-8144-67dfe2140f15,,05/08/2023 13:46,05/08/2023 13:48,05-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
6e30a02d-c402-4c6c-bc1a-2c0727127d43,Inbound,Returns,Reverse Pickup Enquiry,,23ce2030-6220-4903-a9f7-7c714ae4cfc8,,06/08/2023 06:57,06/08/2023 06:59,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
ea247e5c-ce3a-46c1-93d4-df7f02a25200,Outcall,Returns,Reverse Pickup Enquiry,,00064e32-5df4-4455-8a53-e948677433dc,25/07/2023 09:09,03/08/2023 14:53,06/08/2023 13:16,06-Aug-23,MIRZAPUR,LifeStyle,198,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,4
ca68607b-1eb9-4419-96a6-715c83ff0ca0,Inbound,Product Queries,Warranty related,,ce2267ad-4b7b-4964-987f-6883c9736446,,05/08/2023 08:43,05/08/2023 08:45,05-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,1
fd03b259-e867-4849-8c10-13f8d2a12e41,Inbound,Order Related,Priority delivery,Behaving is good,2f64ffe0-cae0-471e-8bdb-e56c42151c7c,,05/08/2023 09:26,05/08/2023 09:40,05-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
a1126df4-f5fb-4b9b-b058-700344db690b,Outcall,Returns,Return request,no,7e5034ba-8e29-48b9-b891-4f31238fea68,,05/08/2023 14:13,05/08/2023 14:15,05-Aug-23,,,,368,James Mcgee,Madison Kim,John Smith,>90,Morning,5
971b393c-c459-4b5a-b3ff-ca14f05bbf46,Inbound,Returns,Reverse Pickup Enquiry,,4ca55104-dade-432c-8f36-6d0ef5e730a9,,05/08/2023 15:56,05/08/2023 22:20,05-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
4741e419-09bb-4ae3-95bf-ff4bdff8c497,Inbound,Returns,Reverse Pickup Enquiry,Very good Customer Care Executive & he helped very much,6d610321-def0-46c9-a488-3d2c7f018b59,,06/08/2023 16:17,06/08/2023 20:03,06-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
dde08ec1-195f-46af-b5e2-ffeb16c93478,Inbound,Order Related,Installation/demo,,a5cdc556-d560-42a3-adba-b7c60161fd24,,06/08/2023 20:09,06/08/2023 20:11,06-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
4756f75f-5149-44d0-b8d9-834380763f0e,Inbound,Order Related,Seller Cancelled Order,Mam voice cute,e0b3c4ca-b376-41cf-b79e-3e2a0b3854b6,,06/08/2023 23:49,06/08/2023 23:53,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
f1d83b12-c90a-4cff-9fc9-b7748ac68f4c,Inbound,Order Related,Order status enquiry,Thanks ,829a977e-74d6-4b37-a9eb-241efcbede89,02/08/2023 22:09,05/08/2023 16:15,05/08/2023 16:15,05-Aug-23,NEW DELHI,Electronics,407,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
9f193eca-612d-4ee1-a018-7ff57c64baa7,Inbound,Returns,Return request,Your delivery is bad,b23d1943-2b38-4673-ab69-308614d70850,,05/08/2023 12:15,05/08/2023 12:26,05-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
515f424b-237b-4ac3-acb7-07d96788e420,Inbound,Order Related,Seller Cancelled Order,Helpfull person,75cb20d0-9268-43dc-85be-a04c9c28c74e,,05/08/2023 22:51,05/08/2023 22:52,05-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
148ea440-b073-47ce-9335-99921266a71f,Inbound,Refund Related,Refund Enquiry,Mast ,922cc541-736e-412a-a91b-7a19c8904baf,,06/08/2023 09:16,06/08/2023 09:20,06-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
2d06a495-3244-4edb-93cc-179ba473aa4c,Inbound,Order Related,Order status enquiry,,fbc31471-2ddb-478b-a999-9d0579d2a8ec,,06/08/2023 20:42,06/08/2023 21:23,06-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
b67e254d-b15c-42ff-8e83-c1b07a1c3971,Inbound,Returns,Reverse Pickup Enquiry,Thank q costomer care,88eece9b-909f-4703-8011-3d059bb7b1d5,,06/08/2023 18:31,06/08/2023 18:34,06-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,4
4b33b52e-e05c-46da-b333-4c15d94bf43a,Inbound,Order Related,Priority delivery,,27688094-11aa-40fa-bd58-121859c31eea,,06/08/2023 20:06,06/08/2023 20:13,06-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
dbec6de0-05f6-4d9e-8897-1051064eff50,Outcall,Payments related,Payment related Queries,,febd7608-9d39-451e-abd2-d82b1b2cc0ee,,04/08/2023 23:23,05/08/2023 11:24,05-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,4
8ad49f23-d79e-4fa9-bfe1-7dd7d1748957,Inbound,Returns,Return request,,57222426-eb1f-4eaa-9360-6b68275e0f25,,05/08/2023 21:49,05/08/2023 21:51,05-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
9217fc0a-2e3d-4774-beb6-74b165f0bfe7,Inbound,Order Related,Order status enquiry,,c7b40e73-d97d-4395-86d7-44ab44c144b4,,06/08/2023 23:28,06/08/2023 23:33,06-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
5071f03d-67db-49ae-b12f-7fe96966930b,Inbound,Returns,Reverse Pickup Enquiry,Good experience ,58d444e6-a8fa-4bd2-b23c-a3feb259b206,,05/08/2023 11:00,05/08/2023 11:07,05-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
d4bf072f-e5b2-4892-975b-99b66b8f09fb,Inbound,Returns,Fraudulent User,,3e8a9f9f-931c-49ff-8a98-b69e4f11830f,,05/08/2023 16:47,06/08/2023 02:45,06-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
255be8d2-6bfb-40a5-9414-ee020501563c,Inbound,Order Related,Seller Cancelled Order,,7e039c73-e29f-49b0-8485-7e8c0de98f95,,05/08/2023 19:16,05/08/2023 19:19,05-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
4627f07f-6a52-4662-af15-007a18889516,Inbound,Returns,Reverse Pickup Enquiry,,835bbf58-031f-4771-917a-45e209789e7e,,05/08/2023 19:51,05/08/2023 19:52,05-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
87b0c749-235d-49f2-af58-03e0c915641c,Inbound,Returns,Service Centres Related,,7bc6024b-5ae8-4fd6-b9ed-d84d15776ec6,,06/08/2023 11:54,06/08/2023 11:56,06-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
9751f0cd-57bc-4c81-aa4f-006a595c6f45,Inbound,Cancellation,Not Needed,Customer should have a option to change the shipping address atleast before the product is shipped.,22f0a2d5-b0f5-4e0c-8957-6cfe5e33dc82,,06/08/2023 21:31,06/08/2023 21:34,06-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ce7c0ac7-964c-4651-a675-36eb69b53d0d,Inbound,Payments related,Payment related Queries,Good ,37b7895c-4193-4f9a-97e8-cd59c0e57301,,05/08/2023 08:50,05/08/2023 09:09,05-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
ab83a43d-00ec-43e5-8f53-1a893adb7524,Inbound,Refund Related,Refund Related Issues,Very nice ??,41de0e4a-f06e-4e3b-b90e-193572e3fd14,,06/08/2023 15:01,06/08/2023 15:09,06-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
05dc7022-1a3f-47cc-9453-039ee3878860,Inbound,Returns,Reverse Pickup Enquiry,Call support is so  good but increase your product quality,ab215c71-f23d-486f-a6a4-65031622d6d8,,06/08/2023 16:10,06/08/2023 16:19,06-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
9b3fb8c9-0b19-4138-87bd-6f8a9d49ad0a,Inbound,Order Related,Order status enquiry,,619a428c-ff90-4029-834d-3cd625a5cf1d,,06/08/2023 16:30,06/08/2023 16:41,06-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
73c4d35c-443c-4014-b2e2-552af69b1712,Inbound,Payments related,Payment related Queries,,dc9571cc-a08e-42fb-8930-eca3f25f7a5c,,05/08/2023 15:00,05/08/2023 15:10,05-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
382c7879-1a71-4487-9485-57d87c38e646,Inbound,Returns,Reverse Pickup Enquiry,Worst experience of Shopzilla Vendor sent damaged product knowingly for harassment of customer.Henceforth no purchase from Shopzilla ,c26cf8ea-7653-452d-b6ef-27a870ae84d6,,05/08/2023 16:44,05/08/2023 16:54,05-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
2dfce317-bb35-4824-849a-a6a365a990c2,Inbound,Returns,Reverse Pickup Enquiry,I want to talk to Customer service Telugu,5f4d69be-831c-4fe9-a625-6189147d1a1e,,06/08/2023 07:28,06/08/2023 07:35,06-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,2
a8704d56-511d-4553-8bdd-5a78d959b6a1,Inbound,Returns,Reverse Pickup Enquiry,good response ,92c5c85d-282e-48ba-b8e8-1ddc97cffe77,,06/08/2023 12:45,06/08/2023 12:48,06-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
59addcad-b821-43e1-aa0e-a3c98c7b154f,Inbound,Payments related,Payment related Queries,,82e9e57f-eb91-4e01-a4dc-e01bb0dfd6ca,,05/08/2023 10:25,05/08/2023 10:31,05-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
3212d799-765e-4dc8-90b7-4b4f4243c1a4,Outcall,Order Related,Delayed,,2bf7f210-fb31-4ea4-a789-ba3e2596293f,,06/08/2023 19:31,06/08/2023 19:33,06-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
5bc6abe7-c781-4966-b261-d51b8e91a71e,Inbound,Returns,Product related Issues,,986ab63e-bbc6-49d2-8082-2efe550732dc,,05/08/2023 20:44,05/08/2023 21:04,05-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
111fdb61-4f12-4443-8e3c-563125a1765a,Inbound,Order Related,Delayed,,53476c61-0846-4c86-aaeb-dbbb5c3c7914,28/07/2023 08:00,05/08/2023 20:17,05/08/2023 20:19,05-Aug-23,LATUR,Books & General merchandise,206,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
f49637d7-a1fd-40b5-a496-5418266c1f16,Inbound,Cancellation,Not Needed,,9804440c-2534-4ecd-bfa8-022475f720ec,01/08/2023 14:35,05/08/2023 09:01,05/08/2023 15:57,05-Aug-23,TARAPUR,LifeStyle,854,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0209c3ba-6bb2-48a1-afe5-9f365f4d2024,Inbound,Order Related,Delayed,,140fd9f6-6c45-4e20-87ca-bee43c5408c6,,05/08/2023 18:44,05/08/2023 23:34,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
959d4ff2-6148-4b8b-aa5b-cf5af17b5c9c,Inbound,Refund Related,Refund Enquiry,Tnq for help me,6603d1d8-09a2-4ffc-9faa-d2a88c75b555,,06/08/2023 00:11,06/08/2023 00:12,06-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
1db32416-9801-490a-9161-721d049ae15e,Inbound,Order Related,Order status enquiry,,b489c505-b39c-4ce8-a05a-b204226c686c,,06/08/2023 15:31,06/08/2023 15:34,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a9c58727-0ac4-4921-b6c9-ed261d1395e8,Inbound,Order Related,Delayed,Help me a lot ,1769ade1-9fdd-4bf2-abfa-ac195ba68336,,06/08/2023 19:41,06/08/2023 19:51,06-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
a95bbfa0-6ef4-470b-8b8d-8a760cf4436f,Inbound,Order Related,Delayed,You can improve it by making delivery more faster..,ef5e34c7-0480-4d4c-b0e2-2cf57e740b92,01/08/2023 12:38,06/08/2023 10:10,06/08/2023 10:13,06-Aug-23,KOTA,Books & General merchandise,958,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
449acb5d-5a02-4788-9a5e-f418008a5b91,Inbound,Returns,Fraudulent User,,70c4e11a-e6d3-4b65-bbff-9cf152bb5e92,29/07/2023 04:33,06/08/2023 09:24,06/08/2023 09:29,06-Aug-23,ARNIA,Electronics,599,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
db848fc9-4130-4257-b28e-03d01b5fe16c,Inbound,Order Related,Order status enquiry,,a194efb5-cbde-4e34-b693-0985b603f561,,05/08/2023 11:56,05/08/2023 11:57,05-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
73a7cb1d-c4a9-42f5-9197-220f02af0213,Email,Returns,Reverse Pickup Enquiry,,3c168a9a-2e66-4414-a57c-064a08f791e7,,05/08/2023 13:48,05/08/2023 14:30,05-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
8e7260fd-b283-49c0-9758-2f42dae6a699,Inbound,Returns,Fraudulent User,very good,a92c8b31-cf37-4220-a4be-c9d9595b341d,,05/08/2023 14:17,06/08/2023 20:39,06-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
59c4cacb-b626-48d8-8cbf-daaae7b4f2b1,Inbound,Returns,Return request,Nice and smooth conversation with customer support care.,ee0255b2-26f8-4c75-8453-5456bb26953f,,05/08/2023 15:11,05/08/2023 15:14,05-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
4854b4e1-45d5-4419-a65e-381b566ed59f,Inbound,Order Related,Order status enquiry,,4bfe2631-078c-48fb-a7d1-94de4c91bf31,,05/08/2023 19:52,05/08/2023 20:06,05-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c23e480c-1a09-4562-a50b-cad680cf6e2a,Inbound,Returns,Reverse Pickup Enquiry,Good executive. Interaction with you was wonderful. Thanks for your help,6cc4a21e-07b3-412d-afe3-d9c6c7757c63,,06/08/2023 22:33,06/08/2023 22:36,06-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
5514f6ec-cca3-4b24-b9b8-8ed5d8253ad9,Inbound,Order Related,Delayed,Co,788cae04-630a-4ca2-8188-c0179cb4df3f,01/08/2023 09:42,05/08/2023 11:12,05/08/2023 11:16,05-Aug-23,KUJANG,Mobile,7999,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
a1b54265-f721-4c61-8e40-35937b37259d,Inbound,Order Related,Order status enquiry,,e054579f-aaec-492d-8596-e3ca5a417192,,05/08/2023 21:48,06/08/2023 14:57,06-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
b1fd7c59-86df-4cd0-abb5-86f70b9d5bff,Inbound,Payments related,Wallet related,OSM Guy solved my issue,81bf1ec1-733f-454a-8020-7a1f89dcf99c,,06/08/2023 09:05,06/08/2023 09:06,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
d04bf43f-d456-4c2e-999d-3db26c6471b5,Inbound,Returns,Reverse Pickup Enquiry,,b9173762-5491-4ecd-8b0d-80145526a675,,06/08/2023 12:54,06/08/2023 12:56,06-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
c9cdf6ae-03bd-4d79-a0e3-70ee941f6eef,Inbound,Order Related,Installation/demo,,0d24cb17-9a3a-4c69-9b9a-d5ae8db4e1a4,,06/08/2023 19:36,06/08/2023 19:39,06-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
13aa5f4b-b007-4e06-8ca6-30f5d75a9983,Inbound,Order Related,Delayed,,0502ad66-0678-4807-8eec-161972ac275e,,06/08/2023 20:49,06/08/2023 20:51,06-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
2c9c35c2-2e73-474b-b004-c79e5c5f147b,Inbound,Feedback,UnProfessional Behaviour,,0e438686-6dbe-4fb2-b04a-83cfb12bb039,27/06/2023 21:59,04/08/2023 13:28,05/08/2023 09:59,05-Aug-23,FARIDABAD,,1087,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
3e5424f6-1134-4228-8a0a-dfcce16e7477,Inbound,Returns,Reverse Pickup Enquiry,Good ,9e97d6a3-4c68-4654-903f-50cba17cf7e6,,05/08/2023 22:57,05/08/2023 23:00,05-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
a006368a-46f2-4260-84fd-b48a7e6f8730,Inbound,Product Queries,Product Specific Information,Very nice ,d07fdfdb-bae7-492a-804b-fa546f37ea1a,,06/08/2023 15:59,06/08/2023 16:11,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
26f2d90b-4e70-4228-a30c-4d23d2597b8e,Inbound,Returns,Reverse Pickup Enquiry,,808bdcc8-e64d-4808-9dc4-7024726dac9b,,05/08/2023 07:38,05/08/2023 07:38,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
4388f9b2-58fa-43f9-bf1d-ef91c85b4261,Inbound,Product Queries,Product Specific Information,,9d6addee-d279-45da-8cc9-bc258f540048,,05/08/2023 13:53,05/08/2023 14:00,05-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
63ca5ace-d7ce-479f-b444-55952b9c673f,Inbound,Returns,Fraudulent User,,ee2f3f1f-34c0-4a59-90cb-02dde4a8850e,,05/08/2023 16:47,05/08/2023 16:52,05-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
842f384b-aabe-40d8-991e-8de41c756da3,Inbound,Returns,Reverse Pickup Enquiry,God solutions ,4459be6f-5b62-4c59-9d5c-c2ae2ba943c7,,05/08/2023 17:17,05/08/2023 17:44,05-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
c9d07621-55aa-4b87-8ee0-707c544e2099,Outcall,Order Related,Order status enquiry,,1fe2e703-2ea8-4cc8-829b-df6221ef660c,,05/08/2023 17:43,05/08/2023 17:48,05-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
bde42e13-60a3-4644-a415-cbced3343218,Inbound,Returns,Return request,Thanks,0e3daf0a-7648-4b48-860c-3ba23b0a62f7,,06/08/2023 10:35,06/08/2023 10:37,06-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
fcbfc3f3-144f-4e97-a11f-eaf6654943e3,Inbound,Order Related,Delayed,,4a3970ed-0d23-48fd-b13b-14277f9f8066,,06/08/2023 13:05,06/08/2023 13:07,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
737fb03c-1b3f-4b38-9ff4-048ebb9238c7,Inbound,Returns,Reverse Pickup Enquiry,,32d3e600-5424-4c47-8100-55add82fcbc0,,06/08/2023 17:30,06/08/2023 17:31,06-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
b0e12a53-5d1d-4354-91bf-c3b6b05800bd,Inbound,Returns,Reverse Pickup Enquiry,,b54c1c59-2f62-41be-bf3c-ac5d558dae95,,06/08/2023 18:22,06/08/2023 18:23,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
5eede845-aae8-42da-a3c2-7c76728d9f26,Inbound,Payments related,Online Payment Issues,Very Good,ab0fafc0-2972-4ff5-8840-5b542f5f7463,,06/08/2023 18:30,06/08/2023 18:30,06-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4c48fbb5-5473-4568-b1c3-106c56420453,Inbound,Returns,Reverse Pickup Enquiry,,6d74c7f4-7358-4fb7-890e-d29ee94b10b8,,06/08/2023 20:25,06/08/2023 23:50,06-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
a92246f9-9bc7-4665-af9f-d731ecf6355d,Inbound,Returns,Reverse Pickup Enquiry,,c91ed9ba-5e49-47a4-8b95-474b9dd95ac2,,06/08/2023 23:12,06/08/2023 23:13,06-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
f93d5f18-39bf-4231-a57e-6d5bcf2e3d27,Inbound,Returns,Reverse Pickup Enquiry,I hate it,226c7beb-46aa-4f97-a060-a318a5558213,25/07/2023 20:24,05/08/2023 17:28,06/08/2023 12:02,06-Aug-23,MUMBAI,Home,850,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
48e4be20-e91d-4bbe-995f-dc554c976c3a,Inbound,Returns,Reverse Pickup Enquiry,,574edc09-e47d-4d16-811f-f6a18127c80b,,05/08/2023 08:00,05/08/2023 08:02,05-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
2fa9a4e0-01f3-404b-9e5d-0bf5e931c2d7,Inbound,Order Related,Customer Requested Modifications,Thank you,f6d6b3d0-5f8c-4018-8f5d-5332608f7c2a,,05/08/2023 20:47,05/08/2023 21:07,05-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
ed8b473c-6563-40c4-9c48-c6f95e407c7b,Inbound,Shopzilla Related,General Enquiry,,ffb058b2-9e42-44fd-abd8-b7bf318deaab,,05/08/2023 19:06,05/08/2023 19:15,05-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
e40e0fcd-0091-4a8d-807f-cd23d19382a0,Inbound,Returns,Product related Issues,Shopzilla customer executive is very helpful for responding on queries.,590cc6b2-0501-46e5-ac48-13b72d843620,,06/08/2023 09:47,06/08/2023 09:50,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
14202f59-3a53-41e4-8fd1-1d4333cf5981,Inbound,Returns,Reverse Pickup Enquiry,,c8f9f9e0-0057-4bdb-a771-b935b19038da,,06/08/2023 11:37,06/08/2023 12:08,06-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
4d406f97-803f-44f0-a2c9-bc683000865c,Inbound,Cancellation,Not Needed,,9aa23d2b-1d3d-4dad-911a-a279170ffa0c,04/08/2023 11:03,05/08/2023 11:20,05/08/2023 11:25,05-Aug-23,JHANSI,Books & General merchandise,172,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
0379c62a-e938-44fe-9621-8277c8dcaba0,Inbound,Order Related,Installation/demo,,129a630b-5183-4ce8-866c-7214da2e37ed,,05/08/2023 12:29,05/08/2023 17:28,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,3
36186832-bf6b-4911-aec1-adc7de0cdb3f,Inbound,Order Related,Installation/demo,Very good supporting ,f43faf71-7fac-482d-99c4-b0ea87ab4bce,,05/08/2023 12:33,05/08/2023 12:34,05-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
f5474c92-f1c4-4952-834d-f89c189d2275,Inbound,Returns,Return request,Please fastly resolve my problem Shopzilla ,8ad97e53-6927-4333-9331-7b18011fd738,,05/08/2023 13:27,05/08/2023 14:04,05-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
7da665c1-e415-4a68-8aaf-83d422ecc3db,Inbound,Returns,Reverse Pickup Enquiry,Prices drop,40707966-af16-4847-a2dd-b22ddcd47ed2,,06/08/2023 17:14,06/08/2023 17:24,06-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
d4d35718-3d4b-432f-9130-015502e4209f,Inbound,Product Queries,Product Specific Information,,3d648972-851c-4ee2-96d0-22b5828c83d3,,04/08/2023 18:03,06/08/2023 07:33,06-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
d866d17e-199a-46c7-941d-d6826ac8129b,Inbound,Order Related,Delayed,,d795efd6-07ca-4707-999d-c6bf12075d08,,06/08/2023 19:25,06/08/2023 19:30,06-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,1
d8681083-45dc-4829-889a-3ea938139fac,Inbound,Order Related,Order status enquiry,She had no specific information regarding my order issues but tried to mislead with possibilities.,12d5edf9-cf19-43ce-ad49-ea35b72221f7,01/08/2023 18:31,06/08/2023 20:39,06/08/2023 21:53,06-Aug-23,MEDINIPUR,Books & General merchandise,147,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
bcb46a2d-f1c6-474e-9550-23119efad0f5,Inbound,Feedback,UnProfessional Behaviour,,3bf9a688-a52a-41da-81c0-b3632b8e0043,,05/08/2023 18:40,05/08/2023 20:16,05-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
a131629f-a191-4be3-97f2-dafd085730cc,Inbound,Returns,Reverse Pickup Enquiry,Vary vary excllant ,4e08f49d-1824-42cc-8ec5-8765074a1a45,,05/08/2023 22:14,05/08/2023 22:15,05-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
013f1235-56e5-4336-b573-e3f56a459bec,Inbound,Order Related,Order status enquiry,,ac6646bd-25d5-48b4-882a-4be48c4bf965,,06/08/2023 13:12,06/08/2023 13:15,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
d90031e6-1b27-4516-8c3a-1574f0151d58,Inbound,Returns,Fraudulent User,,3edc0b9a-c15c-40f2-98e5-10c07eb72f7e,,06/08/2023 14:24,06/08/2023 14:57,06-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
44beb37e-78f8-49a6-86a0-8e9c75239851,Outcall,Returns,Return request,,cb41ee1c-07a0-4080-9ca0-b649db504d89,,06/08/2023 13:35,06/08/2023 13:51,06-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4ca13871-884a-47da-ae39-ba0e0cc1f684,Outcall,Returns,Fraudulent User,Excellent experience ,ba328e32-d926-4215-a089-5abd340aa2bf,,06/08/2023 18:23,06/08/2023 18:38,06-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0a7466e4-2fa6-491b-a535-a36198fde60f,Outcall,Cancellation,Not Needed,thank you,83e5637d-5577-4377-90b4-e3c8c418e950,,06/08/2023 20:53,06/08/2023 21:32,06-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
49a926a4-0fe3-45f3-979c-429beb4649ea,Inbound,Returns,Return request,,94942558-2995-48c8-a87b-837c9de10d65,,06/08/2023 11:51,06/08/2023 13:43,06-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
f7a118bf-2d58-4852-a0d8-4123c284333b,Inbound,Payments related,PayLater related,,d84dd4b6-01c4-4a62-8a78-8de323975ce9,,06/08/2023 14:23,06/08/2023 14:24,06-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
bf306376-da8e-408b-b0d3-9d4183f3b476,Inbound,Returns,Return request,"Taniya is really very helpful,polive and efficient. She resolved my issues quickly.I hope she will continue her good work.",1dd950a1-e75b-4ecd-b683-a31fbfa34ddb,,06/08/2023 13:02,06/08/2023 13:06,06-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
95ca9d98-b21b-4f2e-8680-c335070d265a,Inbound,Returns,Reverse Pickup Enquiry,,af95c630-34a9-4f6c-8531-e5d514a78a23,,06/08/2023 19:43,06/08/2023 19:51,06-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
cdb1b90b-8210-4a4e-9397-27a2c394439b,Inbound,Returns,Service Centres Related,,60d4aa38-6468-4876-b65e-688f67c2e9ae,01/07/2023 20:19,06/08/2023 11:01,06/08/2023 11:06,06-Aug-23,AKOLA,Electronics,1299,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
11a1e1e0-9834-4e81-8e65-c5e3ad627a00,Inbound,Order Related,Order status enquiry,Good support by customer support team ,5acea00c-dbba-47b8-9aef-ea04c91357b9,01/08/2023 14:21,06/08/2023 10:27,06/08/2023 10:28,06-Aug-23,SITARGANJ,Books & General merchandise,25,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
95dd50e0-bdbd-4e99-9278-e139a76a94d3,Inbound,Order Related,Delayed,Thank you for help ,4340c8ed-d80f-4712-921a-4fea0d60dcc6,31/07/2023 12:11,05/08/2023 23:42,06/08/2023 02:14,06-Aug-23,JALGAON,Home,599,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
c60be900-6c81-4e48-aa44-336ed0606e44,Inbound,Product Queries,Product Specific Information,Good communication,88215d3d-a543-48e0-b4c4-5356e47b5420,,05/08/2023 06:54,05/08/2023 06:59,05-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
2ff28c82-2b17-4d33-b4d7-fcd005136409,Inbound,Order Related,Order status enquiry,Good,d19b95ca-0507-446f-a990-08c307899190,,05/08/2023 12:28,05/08/2023 12:32,05-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
7dd7d8a1-bbdc-4959-a0e6-65447d6be4b0,Inbound,Order Related,Order status enquiry,Please be on your word and ensure your delivery date worst experience of delivery full big 00 on your delivery trust everything ,434a3ff0-e622-49f3-bb99-1abb613ce6d6,,06/08/2023 12:14,06/08/2023 12:55,06-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
b3e6d41c-9818-4358-983b-64d980bdb87d,Inbound,Shopzilla Related,General Enquiry,,effa8725-9798-4392-a047-268090113953,,04/08/2023 08:17,05/08/2023 14:43,05-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,1
6aa77d28-f1b8-4938-83fc-2f9cd3258ce6,Inbound,Returns,Return request,Customer service very nice 10/10 number very helpful good bless you ,4d56c32c-3201-46a7-8fa4-14e4e28c1df6,,05/08/2023 14:22,05/08/2023 14:24,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ac679304-232b-48b0-854f-9e12282cf32e,Inbound,Order Related,Order status enquiry,,0ae31902-3b0a-4c49-bee2-cab85e918ddd,,06/08/2023 08:55,06/08/2023 08:56,06-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
3a69aefa-5443-462d-9bed-c69ad8ef21fd,Inbound,Returns,Reverse Pickup Enquiry,,fa1f0f21-0aaa-41f8-8533-bc258a062f2d,,06/08/2023 20:05,06/08/2023 20:06,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
1c6f3536-965c-4106-be9f-f25ff77f501c,Inbound,Returns,Reverse Pickup Enquiry,Good,06233ffb-256e-421c-890d-a9a7feb09587,19/07/2023 08:27,05/08/2023 08:04,05/08/2023 08:57,05-Aug-23,REOTI,Home,549,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
f224455d-7305-4602-b3c5-422acc28925f,Inbound,Returns,Return request,,e60f8dc2-295f-4761-9d88-ef8a8f226e67,21/07/2023 21:51,05/08/2023 09:19,05/08/2023 10:42,05-Aug-23,KATHGODAM,Electronics,1599,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
4d659c9a-9674-43e0-ac1d-63d1e5f85d0a,Inbound,Returns,Reverse Pickup Enquiry,,38983404-c1ce-4191-8237-7ffa4d1b5d7d,,06/08/2023 08:33,06/08/2023 08:35,06-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
3a9cd1b9-cc12-4c9e-a337-50667a50936b,Outcall,Returns,Return request,,a6c1814d-eb9c-4227-b5ce-f8a494b63212,,06/08/2023 12:34,06/08/2023 12:37,06-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
4542cc6a-404a-405e-aea9-cf5db03b741b,Inbound,Returns,Fraudulent User,Every thing is best,308cbcd3-804e-4ce3-b55f-25c1053da388,,05/08/2023 07:33,05/08/2023 07:36,05-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
db1600c1-0754-4cf7-b233-2afa8eea09b1,Inbound,Feedback,UnProfessional Behaviour,Excellent person ,ae1b7a4a-eb8c-47d9-a222-02e38af24431,,05/08/2023 22:26,05/08/2023 22:27,05-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
e1aad6de-425d-4495-9a97-6472203af4be,Inbound,Refund Related,COD Refund Details,,33c25d23-a367-4c25-9589-74c4842d7caa,,06/08/2023 11:55,06/08/2023 14:30,06-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2a65570e-d6f9-4b6d-8664-db2716560add,Inbound,Returns,Service Centres Related,,79bf87a0-c235-4fc6-9fa7-e7e587377143,,06/08/2023 07:58,06/08/2023 08:01,06-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
48e577bf-c8e7-4cae-b3f8-a4989cd90c2f,Outcall,Returns,Return request,Good spot,474f017b-3d30-47e2-abf3-cca14302eaad,20/07/2023 08:43,05/08/2023 23:33,06/08/2023 00:30,06-Aug-23,BHUJ,LifeStyle,4069,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
f8d45642-5ab2-463c-bfb1-04de0d349237,Inbound,Order Related,Installation/demo,Please sir my order is very bad ????,5a88b9a3-a631-44b1-97aa-325d39314fd3,,06/08/2023 16:12,06/08/2023 16:15,06-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,1
95b6d0e2-7a60-4ac9-ad07-5039337a46fc,Inbound,Returns,Reverse Pickup Enquiry,,d171901c-94cb-4ab7-a563-ae0dee62ba81,,06/08/2023 17:15,06/08/2023 17:15,06-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
b22a4312-c1fb-4562-a8ec-482c155dca53,Inbound,Order Related,Order status enquiry,Thanks ,e76aa48a-3f40-4d56-8ed0-facda370e973,31/07/2023 10:01,05/08/2023 06:06,05/08/2023 06:16,05-Aug-23,AMROHA,LifeStyle,209,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
7fe21408-7c1f-4065-b35e-f94b8ddf62dd,Outcall,Payments related,Payment related Queries,,436593c7-7c47-4fce-aa50-e7e098dfe30a,,05/08/2023 15:28,05/08/2023 15:36,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
62abfdd3-fef5-477f-85d8-33fc05837f4e,Inbound,Offers & Cashback,Instant discount,,6109cb5f-741a-4015-9987-3ed89e237438,,05/08/2023 16:49,05/08/2023 16:55,05-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
205ded86-05d5-4a52-899c-8a29a555e665,Inbound,Order Related,Invoice request,Issue resolved ,13494081-82c6-45bd-bced-8b8a171b2f2f,,05/08/2023 20:49,05/08/2023 20:51,05-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
f4709667-1a7f-445c-acb6-3ba2f07acbff,Inbound,Returns,Fraudulent User,,1d058831-ebb7-4f19-9faa-59769e8e3cef,,06/08/2023 09:48,06/08/2023 09:53,06-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,4
a4e10920-6e0e-4802-a3ad-2b9a50ea7f3a,Outcall,Returns,Return request,,8caf4275-455a-4ea6-bd65-3c86858f535e,,06/08/2023 13:08,06/08/2023 13:12,06-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7520dc50-2457-44ff-9ee7-f51068bf4898,Inbound,Returns,Reverse Pickup Enquiry,,d320cf9b-1948-43c2-8287-cfeedd624caf,,05/08/2023 22:40,05/08/2023 23:38,05-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
69095142-8f37-47c6-8e00-d03f34018cfa,Inbound,Order Related,Seller Cancelled Order,Why did they cancel my order ,e71c7b8b-d28d-46e2-94dc-301b7dd9839a,,06/08/2023 12:11,06/08/2023 12:13,06-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
0ed6a880-5bfb-4e5b-901f-9d24f8785be7,Inbound,Returns,Fraudulent User,,ec3d823f-23b0-4602-998c-7fdc91e6610e,,06/08/2023 14:14,06/08/2023 14:23,06-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
9b238a28-de69-4afa-89da-80dbe38b14e3,Inbound,Order Related,Delayed,No I am Good ,46d3225a-b5ae-4c36-bbfa-183458ecd7c3,,06/08/2023 18:44,06/08/2023 20:15,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a1c5dd76-90cd-403c-8220-72a3d8672853,Inbound,Order Related,Order status enquiry,,62ed9f2b-590a-4114-9a19-8cbb3d320a86,,06/08/2023 19:52,06/08/2023 19:55,06-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
46a2a894-1608-4abc-bd2c-c7ad81e9612f,Inbound,Order Related,Delayed,,ba94550c-6ccd-4c08-8c40-e2da545a1cd2,30/07/2023 05:38,05/08/2023 13:45,05/08/2023 13:46,05-Aug-23,SAHIBGANJ,LifeStyle,320,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
f3e721b9-21a9-4378-977e-41924b7f989b,Inbound,Returns,Service Centres Related,,b8ed6a78-ced9-4683-a1d1-5817a5b38b67,14/06/2023 07:33,04/08/2023 10:41,05/08/2023 11:34,05-Aug-23,BANGALORE,Home Appliences,999,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
c5767b35-b25b-466c-8ceb-56e466d75213,Inbound,Returns,Wrong,Very nice coatmer sopport ,5e0f7a7a-1f76-41e6-9186-cda74fb2c95f,,05/08/2023 15:38,05/08/2023 15:46,05-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
93bbb796-9354-4f1e-a6b7-c7418a262938,Inbound,Shopzilla Related,General Enquiry,Thank for Shopzilla,79e35f15-f7ba-46c0-b0b7-ebb48239f55a,,05/08/2023 18:50,05/08/2023 18:53,05-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
ac0db9d6-9720-4151-b5df-fbcac97f2b8e,Inbound,Order Related,Order status enquiry,Transportation services are pathetic no contact number no tracking and too much delivery time,4b366c90-a4ab-4067-9ff7-7456e9049f24,,06/08/2023 13:17,06/08/2023 19:49,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e640b713-c767-4dba-bf68-f8f20d84cac9,Inbound,Order Related,Delayed,"Please try to understand my problem and give me good response.I this time of experience not expected from you and your delivery team.Delevery boy not delivered those items to me and my family members, but delivery shows in your Shopzillaside.Please take necessary action against the Shopzilla delivery boy and delivery authority .I hope my solution is given to me very soon ",d33a78f1-5d8a-4eb9-a4c6-424e9eaf8897,,06/08/2023 12:27,06/08/2023 12:34,06-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,3
253cd26b-be42-457a-bb8a-fc6df5cb44e5,Inbound,Payments related,Payment related Queries,Thank you,a4ef8af4-3927-47c6-80a0-747a2160b6be,,06/08/2023 12:36,06/08/2023 19:08,06-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
9b1dbbd8-b79a-4c20-a7b9-8233d3dd6b7b,Inbound,Order Related,Seller Cancelled Order,Good job,5f9bfa52-cdfd-4ed6-aef7-ff95b64808a1,,06/08/2023 07:33,06/08/2023 07:39,06-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
7d3f6c11-9867-4276-a976-a98fef6cf9dd,Inbound,Order Related,Installation/demo,Not happy for your service very poor service I'm frastred for your service not responding for your service centre not received my issue ,4e80e1fa-0fa2-4dd9-9964-57927a500fd7,16/07/2023 09:21,05/08/2023 18:27,05/08/2023 18:30,05-Aug-23,PURULIA,Furniture,11899,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
11d1e9a0-c0cc-426a-8b0a-95b8028ad691,Inbound,Refund Related,Refund Enquiry,Good work ,21324c26-f75d-4637-9d50-9c44b445f1c8,,05/08/2023 13:05,05/08/2023 13:23,05-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f045069c-8133-4375-9faa-22218068e6e2,Outcall,Returns,Reverse Pickup Enquiry,Packaging quality not good ,7f157246-0722-4ad8-904f-36f1e2e35614,,05/08/2023 17:13,05/08/2023 20:34,05-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
1e276161-e326-4d8e-bdee-73cbbbfaae92,Inbound,Returns,Return request,,07b08792-7fc2-4192-adc0-eb7412a52bbe,,05/08/2023 22:52,05/08/2023 22:53,05-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,2
60c0a4dc-ddfc-4b4b-b1d4-17eab07e3c9a,Inbound,Order Related,Delayed,Reduce time of delivery ,d9597b99-cdeb-4e89-a2d0-54fbf3dd9bb6,03/08/2023 15:13,06/08/2023 09:38,06/08/2023 20:39,06-Aug-23,BULANDSHAHR,Mobile,23999,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
fb1a2666-da1d-4fbc-8228-f29a887e376e,Inbound,Returns,Fraudulent User,,79a55580-06fb-4427-b721-40b05ca60b3b,03/08/2023 14:15,05/08/2023 09:49,05/08/2023 10:16,05-Aug-23,ALLAHABAD,Electronics,999,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
bb069f52-892c-473b-9d79-7070cfd9f6bc,Inbound,Returns,Service Centres Related,,fb22764b-6fce-4e95-968e-0fb920c1ab4e,,06/08/2023 07:36,06/08/2023 07:40,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b4836a15-41d9-440f-a874-8a526aecc1bb,Inbound,Cancellation,Not Needed,,a27ce767-35c1-493d-9b45-c0cbcf669442,,05/08/2023 11:46,05/08/2023 11:52,05-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
24cd1bb2-d863-4f4c-acdf-d5513945365b,Inbound,Shopzilla Related,Signup Issues,Please provide an customer support number so that we can reach easily for any queries from any number ,8af1e1c5-1627-440b-b7c0-0fb9a6c0c352,,05/08/2023 22:27,05/08/2023 22:28,05-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
bf8bd5c2-366d-4d10-91b0-8ca189e5bdc1,Inbound,Order Related,Customer Requested Modifications,,0e3593f2-abbb-4644-b8b2-2422916f0e63,,06/08/2023 07:28,06/08/2023 07:32,06-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
687540f3-cd75-4112-b86e-953894f13b63,Inbound,Returns,Product related Issues,,27796a80-2408-476c-822a-1e55931fad16,,06/08/2023 21:12,06/08/2023 22:29,06-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4b8e7252-c9e0-456e-ad39-e3e027f73983,Inbound,Payments related,Online Payment Issues,,17a50555-7b74-4dc6-8e51-97faf1b7d474,,06/08/2023 21:35,06/08/2023 21:38,06-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
89337956-bac4-4988-b5ba-449115c5b8d7,Inbound,Cancellation,Not Needed,,66c6881a-462e-49d5-9b46-c2dc569055a9,,05/08/2023 16:18,05/08/2023 16:21,05-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
11ae65ff-0e36-40c6-bf04-6e60851bd327,Inbound,Order Related,Installation/demo,,8af6e6cd-1c4b-4472-97d1-dbc6a5f7338f,,06/08/2023 09:56,06/08/2023 11:48,06-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
acfe2de3-81a7-4dbf-ab65-8ef0561a1c22,Inbound,Cancellation,Not Needed,Thanks ,b9c7bd85-c829-420a-9647-8de20e63d760,,06/08/2023 11:18,06/08/2023 11:20,06-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e6e8a04f-5231-4388-a6a9-4a24c87eb613,Inbound,Returns,Reverse Pickup Enquiry,,85876079-f503-439b-8af0-924f1bb433ee,,06/08/2023 18:37,06/08/2023 18:39,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
a5ab6da5-3b41-4a7e-a9ef-ccfdafce6625,Inbound,Feedback,UnProfessional Behaviour,,741cf9e7-c362-4d23-8b62-5033cff71c01,15/07/2023 15:57,04/08/2023 18:43,05/08/2023 09:21,05-Aug-23,MYSORE,Home,416,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
f0a14ba1-ef3b-4a59-9088-c3e094f046d2,Inbound,Returns,Reverse Pickup Enquiry,,c93be6ca-a43e-499a-9a4b-0030dd751920,,05/08/2023 09:36,05/08/2023 09:43,05-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
754f3786-71b8-4ea1-b448-fc73e05f9391,Inbound,Order Related,Delayed,,bfc95aed-171f-4813-a6e5-dab1eead2868,25/07/2023 09:06,06/08/2023 08:43,06/08/2023 08:44,06-Aug-23,RANCHI,Books & General merchandise,995,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
8910439b-6419-4611-9a09-2f2971ee3501,Inbound,Order Related,Invoice request,Previous orders invoice is not available in app,11b8aee1-54a4-43bb-a5bd-f73900d9011d,,05/08/2023 14:10,05/08/2023 14:20,05-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
bb7d9f8f-f28e-44f8-80a4-97bec64e94e5,Inbound,Returns,Wrong,,52be64d4-9b2c-4d5f-bf2b-267f7e3926a6,,06/08/2023 09:36,06/08/2023 09:38,06-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d7d4b8b9-d5dd-4523-9164-05811ee82653,Outcall,Order Related,Installation/demo,,fecebbee-c55e-4b22-bb52-d727a0a15f28,,06/08/2023 13:55,06/08/2023 14:00,06-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
8f50fbfb-7c4c-4cbe-90f5-6788e4004347,Inbound,Returns,Reverse Pickup Enquiry,,52aa4688-8a45-4ba8-85ce-651cfa9655ff,,06/08/2023 20:32,06/08/2023 20:35,06-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
4758edee-efd1-41dd-8f10-eefbbf918d04,Inbound,Returns,Reverse Pickup Enquiry,Improve your internal department communication ,fd9bebb6-f26c-461c-8489-3c057a6e9f47,29/07/2023 10:22,04/08/2023 21:19,05/08/2023 09:01,05-Aug-23,PUNE,Books & General merchandise,382,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
523aad4a-a415-4515-bb53-ccf94048d972,Inbound,Payments related,Online Payment Issues,,f04381c8-083d-4e61-9043-ff6eb17e13d1,,04/08/2023 23:23,06/08/2023 14:28,06-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
5433033e-7b1c-4427-9b24-52955cf7be80,Inbound,Order Related,Order status enquiry,,a08aeb82-002f-46ae-8416-b0ca211c27af,05/08/2023 00:48,06/08/2023 11:29,06/08/2023 23:16,06-Aug-23,,LifeStyle,1659,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
196b83fc-9446-4a9c-ac9a-88543d1ece7d,Inbound,Returns,Return request,,9c372e98-6c2e-4f98-95c7-0bd99a36a063,,05/08/2023 11:18,05/08/2023 11:21,05-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
065a1ec3-5899-4497-904f-1cfe8e2546b1,Inbound,Shopzilla Related,General Enquiry,Im happy ,97aa5f79-e271-4cf4-9805-07324542cce0,,05/08/2023 14:09,05/08/2023 14:12,05-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
85144e8f-4d4f-4942-89e1-f87a6a011ae8,Inbound,Returns,Reverse Pickup Enquiry,,a412ab25-5795-4657-8222-1fb77aee9ef5,,05/08/2023 17:05,05/08/2023 17:27,05-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
6c37a9ad-f317-4cfd-90c9-0518eba09bfd,Inbound,Returns,Missing,,ded90a32-70d6-4cb2-96d2-0a9eed49c217,,05/08/2023 21:33,05/08/2023 21:33,05-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
a6bd7fdb-ef8c-4c32-805b-3910394719c3,Inbound,Product Queries,Product Specific Information,Good,dd18f4a3-b579-4b0c-9a90-7033187d63e6,,06/08/2023 11:51,06/08/2023 18:45,06-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
6e0001c8-11ef-4206-8c62-671a8a45451c,Inbound,Payments related,Payment related Queries,Thanks to resolve my issue ,3a57c154-db04-4529-9f9c-247da8efcfb5,,06/08/2023 13:53,06/08/2023 13:58,06-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
7238a0df-8e36-48b1-961c-0c8530deb92e,Inbound,Order Related,Order status enquiry,,f1581ebb-ffda-4b16-aead-54299ffd6532,,05/08/2023 20:32,05/08/2023 20:33,05-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
62b2acd6-01be-4c31-bf88-670cfde6e153,Inbound,Feedback,UnProfessional Behaviour,,2c48dc00-4381-4433-b90d-d981bfa21076,,05/08/2023 21:28,05/08/2023 21:29,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
875326b0-8333-48fb-b9d2-0aba9b993950,Inbound,Order Related,Delayed,,578a9a0b-dbdd-4421-a7d3-4e2d56b53361,,05/08/2023 22:50,05/08/2023 22:55,05-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
9ec9d969-213b-43f0-a3da-d047a1d5143f,Inbound,Payments related,PayLater related,,5b19c842-6e98-4e29-87f6-ea52671498bf,,05/08/2023 23:22,06/08/2023 00:54,06-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
e4a26d0f-8cfb-474d-9c83-d101747f8217,Inbound,Returns,Reverse Pickup Enquiry,,3239b26e-fb3a-4995-b891-463121099613,,06/08/2023 09:09,06/08/2023 09:22,06-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
527e595f-821c-4b0a-a6db-f409d1bec7c0,Inbound,Returns,Reverse Pickup Enquiry,Very good ,b73927a3-f18e-4c1d-877a-c064c962039c,,06/08/2023 16:58,06/08/2023 16:59,06-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
038a5161-c26d-47cd-bb34-54251ab7e17d,Inbound,Order Related,Delayed,Happy with consulting ,387af522-39c7-496e-bfa6-c70a59f1fd43,,06/08/2023 14:20,06/08/2023 15:40,06-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
16c8b610-d9f2-47dc-a4c1-8737bab6ff29,Inbound,Returns,Reverse Pickup Enquiry,Refund policy didn't not update,26e382ad-c8ec-49c5-95bb-6c477770d350,,06/08/2023 22:02,06/08/2023 22:12,06-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
d8c00fbe-817c-4c26-8946-6aa537dfd14d,Inbound,Cancellation,Not Needed,,59a4e337-056e-4251-bc3d-adc9f3e76a5c,,05/08/2023 16:54,05/08/2023 16:55,05-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
581be57d-4879-464d-9041-139355fda172,Inbound,Order Related,Installation/demo,,4d104e18-5484-4c4b-baf3-a3b2cf039cae,,06/08/2023 12:44,06/08/2023 18:39,06-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
16fb249b-c831-4145-9236-f0fcdecc126a,Inbound,Order Related,Seller Cancelled Order,Good ,74ca9e02-c6e4-45c7-b14a-aab482b20bee,,06/08/2023 17:00,06/08/2023 17:05,06-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
6a47302f-6d28-4140-8eb9-b9fd6346223b,Inbound,Returns,Service Centres Related,,fc1f35be-8c25-45c3-863d-3bc996713591,,06/08/2023 18:48,06/08/2023 18:49,06-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
a7d363be-1ba4-493d-9455-20812a66790c,Inbound,Shopzilla Related,Shopzilla Rewards,,872885f3-eaf5-49d3-900e-dccb3bd6662f,17/07/2023 16:49,04/08/2023 00:55,05/08/2023 11:54,05-Aug-23,BANGALORE,Home,148,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
206c61e2-f931-4de0-ab49-9fb8ab753b59,Inbound,Order Related,Seller Cancelled Order,Bad information ,171ed966-6943-4604-869b-c9980a7a6b23,,05/08/2023 06:11,05/08/2023 06:49,05-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,1
89c0d671-bf07-4393-abc0-263a55bea0eb,Inbound,Returns,Reverse Pickup Enquiry,,6b49e682-e3da-46d1-aa88-4015a0c607b5,,05/08/2023 07:19,05/08/2023 07:24,05-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
8ee5ecdf-3ac0-4fba-9421-35400a0b23ea,Inbound,Order Related,Installation/demo,,72d5e745-1c7f-43ed-a117-4e21ebc212ef,,05/08/2023 12:16,05/08/2023 12:24,05-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
6113e14b-122e-4a46-9883-cb1959f5da24,Inbound,Feedback,UnProfessional Behaviour,Thank you Shopzilla aap ne bahut   baat kiye mare sath or aap ne mare pareshani samjhe thank you love you ????,0d1a6c6e-d8ca-4457-a076-cca4173bfdf8,,05/08/2023 16:57,05/08/2023 17:00,05-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,1
ffc64c58-cc5b-44bc-aad5-748fc52c6cad,Inbound,Returns,Reverse Pickup Enquiry,,3afc28c3-1aee-4626-ad14-6d12161c67b3,,06/08/2023 18:11,06/08/2023 18:45,06-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
6419fe74-7ea5-4550-a9dd-6ca87d08f633,Inbound,Shopzilla Related,General Enquiry,,0f01e3fa-ed62-422a-af46-9ef87ae7125a,,06/08/2023 18:42,06/08/2023 18:44,06-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,4
d25037d7-d2ba-42f2-aff1-423252276bd5,Inbound,Order Related,Installation/demo,,87caadad-4835-4ccb-953c-082a6c11b38b,,06/08/2023 19:49,06/08/2023 19:52,06-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
9dde91ce-9c44-4205-92d7-2af414227e63,Inbound,Returns,Reverse Pickup Enquiry,,e4f47c66-5d15-4c17-ae31-05ba42b2b746,,05/08/2023 16:45,05/08/2023 16:52,05-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
308fb558-4a98-4490-9795-6a815bad193a,Inbound,Returns,Reverse Pickup Enquiry,,4aa0b939-4acc-4a05-8f62-a1a76ca26515,,06/08/2023 00:30,06/08/2023 03:09,06-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1d484551-4be6-44b4-ba8d-bf2f9576e00d,Inbound,Returns,Missing,,f5465539-5752-4cdd-bf22-ee2754880ffa,,06/08/2023 18:22,06/08/2023 18:44,06-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,3
80c459ed-3438-4d21-9ce1-981159e078f6,Inbound,Returns,Reverse Pickup Enquiry,,411826b8-44e4-46ad-8d24-f997d21e623a,10/06/2023 11:34,06/08/2023 19:53,06/08/2023 21:44,06-Aug-23,KENDUJHAR,Home Appliences,7790,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
c6e42cf0-9ffe-49ba-b4ca-1ef7585517de,Inbound,Product Queries,Product Specific Information,My order was cancelled because of mistake of your delivery agent because of which my order right now got expensive.So as per me you should have policy that if any order gets cancelled because of no mistake from customer end then you should give option to the customer to place the same order at same price.,6805d1ca-9601-4d25-8d31-746edf2a7b22,,05/08/2023 06:26,05/08/2023 06:28,05-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
72ded9f6-9b82-4c47-ad4c-ce90c0bad022,Inbound,Order Related,Order status enquiry,5,bf9c715e-2014-4f50-8687-b919b4cb0b9e,,05/08/2023 08:50,05/08/2023 08:51,05-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
6a3d5c96-e7e1-49b0-8e13-94f24e26921d,Inbound,Returns,Wrong,Good behaviour,806e40da-5935-4454-ae53-c6ac4f528acf,,06/08/2023 06:19,06/08/2023 06:59,06-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
6e0bf7d2-c82b-4dc4-bc1c-a4db790eb86e,Inbound,Returns,Wrong,,ee71ec79-ac3d-43e9-ba4c-be49ef62231b,,05/08/2023 21:08,05/08/2023 21:30,05-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
11f921e4-b13a-479b-b1f3-bb775d5fe985,Inbound,Product Queries,Product Specific Information,,a6cb91dc-809f-4b8a-82f2-8a504c0b928f,,06/08/2023 13:42,06/08/2023 13:43,06-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
7bc7ea60-4245-4f56-8a3f-523ad4b5c3f8,Outcall,Order Related,Order status enquiry,,f5c50aa4-f204-4cda-aa89-b55a277bf26b,,06/08/2023 22:16,06/08/2023 22:17,06-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
d0f54527-4362-4f03-95a7-5ac04f76cd8e,Inbound,Returns,Service Centres Related,Thank you but fist to slove my problem fast,219cd64e-ba84-46c0-ac17-54e33a66af8e,,06/08/2023 19:56,06/08/2023 20:01,06-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
6708a896-41a5-4007-8da5-f69db210c664,Email,Order Related,Installation/demo,,636a9e38-90bd-4fb0-a29c-05a04f0f0c17,,06/08/2023 18:04,06/08/2023 18:12,06-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
94396511-cafc-4457-9aaa-ea57f1e5cf4f,Inbound,Order Related,Delayed,,0a6f5514-a725-4490-8afc-00537003b503,29/07/2023 12:51,05/08/2023 15:54,05/08/2023 15:55,05-Aug-23,MANDI,Electronics,940,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,4
0ba9080b-8804-4333-8152-452f44d45ce6,Inbound,Order Related,Order status enquiry,,6e1a905b-6237-4cfb-a49f-5e2327fe8c35,,06/08/2023 09:43,06/08/2023 10:15,06-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
2683f218-d632-465c-9dbc-ed5465bc44a1,Inbound,Returns,Reverse Pickup Enquiry,,3c5ba6bc-78c7-4273-b889-033ef5bf87d3,,06/08/2023 20:54,06/08/2023 20:55,06-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
35ee894e-294e-4729-9b5d-67398a3dd967,Inbound,Returns,Return request,,d8c82d61-7739-4040-aea3-52aadc4c16a4,,05/08/2023 10:15,05/08/2023 10:22,05-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
aab3c10f-2eb1-4567-bbac-57025aafa7c3,Inbound,Refund Related,Refund Related Issues,Thankyou ,3ad250af-72a3-47f3-bf1b-b91807db1b8d,,05/08/2023 13:44,05/08/2023 13:46,05-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
733f5cc6-5e41-4542-a757-0a55d32524b5,Inbound,Returns,Wrong,,0d44b463-5348-4567-854f-c92d71ddf9ac,,05/08/2023 17:59,05/08/2023 18:04,05-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
f5982823-153c-4d4f-9a73-1598b0942119,Inbound,Returns,Return request,,f184ced1-c356-403f-a14e-8103b3af5aea,,06/08/2023 13:48,06/08/2023 13:56,06-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
c03189c5-5fa1-4179-873f-3c8db215b36d,Inbound,Returns,Reverse Pickup Enquiry,,24000936-8a18-437e-ac3a-3f459655e571,,06/08/2023 16:27,06/08/2023 16:32,06-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
f840bad9-c7d0-4cdb-9712-88fac28264ea,Inbound,Returns,Return request,,cbc90990-5aa3-4167-9098-8a3675a7bd51,,06/08/2023 19:02,06/08/2023 19:06,06-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
735da2cd-c82f-4f92-942b-64b0a599c203,Inbound,Returns,Fraudulent User,,93bf7bb6-084c-43a0-b187-796717a193a8,02/08/2023 14:48,05/08/2023 14:53,06/08/2023 08:53,06-Aug-23,DHULE,Books & General merchandise,358,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,4
24da1493-36cd-485d-8aaa-70764589a202,Inbound,Returns,Return request,,1d438160-aa49-4af0-9467-e4760c36240b,,05/08/2023 07:08,05/08/2023 19:17,05-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
99df02f2-e5bf-4363-92d5-13f0f43965c8,Inbound,Order Related,Delayed,Ntg,11b2f7be-c83c-4dca-b02d-d1538ae3a3e1,,06/08/2023 16:23,06/08/2023 16:24,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
736a96ba-33ea-4e5e-aad7-8e09b1cbd89f,Inbound,Order Related,Seller Cancelled Order,,9b913c50-daeb-4e77-a2c6-690dd117c8bd,,06/08/2023 18:53,06/08/2023 18:56,06-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
2215edf9-ac9a-424e-91aa-9b0acfc55e08,Outcall,Shopzilla Related,Signup Issues,,76e7c792-e204-41f9-b2c6-e94b6202771e,,04/08/2023 13:47,05/08/2023 17:02,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
ed3aa285-6aa2-4d28-9f31-8b762e8070ab,Inbound,Refund Related,Refund Enquiry,Refund my 100 rs,a41f4f14-5ee5-424f-9366-f4ec948c3873,,05/08/2023 01:06,05/08/2023 01:52,05-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,1
df7110c7-b063-44e5-ad71-2d2b12c4c8bd,Inbound,Order Related,Order status enquiry,,ed763b46-102d-40dc-ad98-db1b6621230d,,06/08/2023 06:50,06/08/2023 07:05,06-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
34a886a6-2d3d-4296-93f2-a8bf85eb19ee,Inbound,Returns,Reverse Pickup Enquiry,"The ordered product is not available in the delivered package, kindly check the package for the product and do your work correctly.",369eb072-5036-45ce-91e6-a2158f0d61e6,,05/08/2023 12:46,05/08/2023 15:19,05-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
753df964-5ed5-4726-bdd4-7e1acdc51957,Inbound,Returns,Reverse Pickup Enquiry,Ok,44c3f30e-2c7e-44c4-af6d-84418550add4,,05/08/2023 13:05,05/08/2023 13:10,05-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
7fc1a48f-4439-4ed5-b2a4-66b2d1fe987b,Inbound,Returns,Return request,  thanks a lot,b691f4f8-ce07-4e94-b824-6dac243b4b34,,05/08/2023 20:28,05/08/2023 20:29,05-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
78926d36-338e-4e2f-8097-44d7b3cbcf62,Inbound,Order Related,Order status enquiry,,4340d63a-3c85-4f40-9112-53e65b019e8a,,06/08/2023 15:34,06/08/2023 15:35,06-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
099ba316-d87f-4436-9ed4-667b0615e8cd,Inbound,Order Related,Order status enquiry,,4b34c84a-f020-44d0-9829-358fb71901a5,,06/08/2023 19:17,06/08/2023 22:57,06-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,2
8c2e7486-78c4-4a95-9b6c-6d41b0fa2324,Inbound,Order Related,Delayed,I'm satisfied on customer service ,5a1b94af-efd9-456f-9e1c-19e61c258c42,30/07/2023 11:40,06/08/2023 09:11,06/08/2023 13:51,06-Aug-23,AGRA,LifeStyle,299,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
ed013247-954a-4943-baf0-00f62e6747ca,Inbound,Returns,Return request,Good ??,c6e4f43b-a0a0-48bf-9708-6d2b736b7046,,05/08/2023 15:54,05/08/2023 15:57,05-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
8002c70f-6595-44e4-a8d9-b667e81894ac,Inbound,Refund Related,Refund Related Issues,,3970ec41-0161-4ef1-a13b-e2af8ec59526,,06/08/2023 15:37,06/08/2023 21:36,06-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8f881b93-0aae-4fd5-89a9-e827e56a6e9b,Inbound,Order Related,Order status enquiry,Good conversation ??,953d1f3e-32b7-4464-968a-09977caf7113,,06/08/2023 19:24,06/08/2023 19:25,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
951fe45d-8947-4393-982d-fd44f872a410,Inbound,Order Related,Invoice request,,76fe24b2-56f8-4147-b646-a08120bf3a83,,06/08/2023 19:53,06/08/2023 20:09,06-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
e1bd19af-c50a-4a69-9df8-666a6a88a9a7,Inbound,Refund Related,Refund Enquiry,,f4749ff2-d5c7-4f94-8a57-e6944239c152,,06/08/2023 21:47,06/08/2023 21:59,06-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
7e51f991-b417-4a43-b084-a2f0b063f69d,Outcall,Payments related,Online Payment Issues,,0de2b3ea-5d37-4855-ba37-460582c952eb,,05/08/2023 09:46,05/08/2023 09:48,05-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f2268e45-9b1a-4f18-adb9-946c4d870e51,Inbound,Returns,Reverse Pickup Enquiry,Thank you ??,b551f408-b7ef-465b-9286-e36aba2ff29e,,05/08/2023 12:52,05/08/2023 12:58,05-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
08e49ca3-6383-4e8b-9edf-761f4fef4b6b,Inbound,Shopzilla Related,General Enquiry,Awesome,e9331da5-e976-4f86-b0a0-8c4e569119ca,,05/08/2023 15:46,05/08/2023 15:50,05-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5a78ce65-4cfb-4018-bcbd-4025ef303b0f,Inbound,Shopzilla Related,General Enquiry,Mind blowing talk mridul ji,e921bf97-3bbc-42ad-8736-6145be3b1d99,,05/08/2023 19:46,05/08/2023 19:49,05-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
b41adff2-5fe3-49d5-baa0-71a394b4d45b,Inbound,Product Queries,Product Specific Information,Please refund the money,c65a0d8c-1de0-487c-9f56-525822a1e559,,06/08/2023 14:00,06/08/2023 14:01,06-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
1f675e04-5fc6-453b-a165-62416c46378d,Inbound,Order Related,Installation/demo,Soft spoken ,63243502-044f-4f20-879b-2b3679946231,,06/08/2023 18:54,06/08/2023 19:41,06-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
d3d489f3-ed1b-4d6b-8396-d3231f7691c4,Inbound,Cancellation,Not Needed,Bahut hi bekar response   date ke 5 din baad bhi delivery nhi hota,0fd5f5a8-d980-4b76-89b2-b49781d20924,01/08/2023 14:13,06/08/2023 11:36,06/08/2023 11:44,06-Aug-23,SITAMARHI,Books & General merchandise,66,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
7ec56136-c3aa-4deb-a3db-67fd001cb1bb,Inbound,Product Queries,Product Specific Information,Customer executive was polite and humble ,e6637b81-29e4-4db3-b6cf-389d77233d88,,05/08/2023 23:10,06/08/2023 01:27,06-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
ee4487d2-1d4d-4ce5-b0e3-b19d77232f42,Inbound,Order Related,Installation/demo,Good job ,d48c6618-4230-4703-b8dc-7d6369733e7e,,06/08/2023 12:34,06/08/2023 12:38,06-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
932a6aef-5d8b-40b4-b2aa-6cf1fce38dc5,Outcall,Returns,Reverse Pickup Enquiry,,efc72e18-6640-441b-b5f7-8ec38882da8c,,06/08/2023 20:21,06/08/2023 20:23,06-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0bd9dfa8-10a2-4b36-a718-03ada3605d7a,Outcall,Cancellation,Return cancellation,,ac104f01-834e-4cd7-b411-e2625aa9eae6,,05/08/2023 10:02,05/08/2023 10:07,05-Aug-23,,,,242,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
4e575f0c-bf03-4b66-8dbc-06f450523afb,Inbound,Product Queries,Product Specific Information,,34e01b71-9fdc-4083-b741-425f71e3b786,,05/08/2023 17:44,05/08/2023 17:57,05-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
1d0553b4-021a-4ef4-ad42-f7122ad7a6fd,Inbound,Order Related,Order status enquiry,,f4843ee1-96e5-4830-8835-f75990d56fa7,,05/08/2023 21:10,05/08/2023 21:47,05-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
f368fbe6-d56a-4879-b971-ae793610e702,Inbound,Payments related,Online Payment Issues,,1246d1f7-5e8c-49f5-bcdb-7bc09bd2e9e3,,06/08/2023 00:22,06/08/2023 00:22,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
bf3c2a4c-8e59-4819-a585-6aba0e32ecd7,Inbound,Returns,Exchange / Replacement,,f25616aa-0789-4771-89d9-d85b72e2fd48,,06/08/2023 04:09,06/08/2023 07:04,06-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
341f5988-1eb7-40e4-aada-151ff019b8b5,Outcall,Order Related,Seller Cancelled Order,,cbba3bbf-1e0a-42f8-95c5-fece6d63ba65,,06/08/2023 12:40,06/08/2023 15:59,06-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
72af5350-ec4a-49dd-ad09-3e75edfe82b4,Inbound,Returns,Reverse Pickup Enquiry,,46ae358d-5d06-4de0-b227-e812a1b8d830,,06/08/2023 15:31,06/08/2023 15:34,06-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
b7982508-723e-40d6-abec-a088c22046fb,Inbound,Feedback,UnProfessional Behaviour,,f58a072f-4cb5-4424-811d-9ada47fd56ef,,05/08/2023 12:36,05/08/2023 13:22,05-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
23c090fb-84a2-47b0-8904-4099023fe11d,Inbound,Returns,Reverse Pickup Enquiry,,32b7bd47-a1c8-4706-adf5-489bbacec53c,,05/08/2023 19:48,05/08/2023 19:49,05-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,3
20abf42b-74c1-45a7-a70d-2511ce0e116e,Inbound,Returns,Return request,,576ca3e1-30fb-4f39-bcca-10aad0533ae4,,05/08/2023 13:37,05/08/2023 15:22,05-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
428f2b70-5876-4a62-a94e-6cae3babbe39,Inbound,Order Related,Order status enquiry,,b8661da3-819d-48cd-93b6-db38dc61dc45,,06/08/2023 08:49,06/08/2023 14:00,06-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,1
71fcadb0-0ff6-448f-a611-4a6e4f32ca5b,Inbound,Order Related,Invoice request,"Be stand on our trust, don't take us as usual, make sure we are important for u",9c70c0f2-39d0-40bd-9237-eb0f6cf35dd3,,06/08/2023 17:01,06/08/2023 17:05,06-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
02930a6d-a5f6-4616-83ec-0375b33e8b89,Inbound,Returns,Reverse Pickup Enquiry,Nice guy need more like this men,0d496d6e-67ad-4f7b-a23a-74ab2aad8a3e,,06/08/2023 19:25,06/08/2023 19:27,06-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
31845a79-2d28-44d6-b46d-04a8039870df,Inbound,Shopzilla Related,General Enquiry,,de7cfcc8-719a-49bd-a645-a989d996890b,,05/08/2023 11:20,05/08/2023 14:49,05-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2a91c8b6-1c9d-4082-aff3-1f29a94ee12f,Inbound,Returns,Reverse Pickup Enquiry,,a7e189dd-cf24-45eb-9730-ef76e3df13c3,29/07/2023 11:04,04/08/2023 17:03,05/08/2023 12:20,05-Aug-23,HYDERABAD,LifeStyle,1296,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5ced400c-83a8-4049-8161-1a7362918652,Inbound,Product Queries,Product Specific Information,,89374c7e-002a-4fa9-939f-e8fed9680d45,,05/08/2023 09:19,05/08/2023 09:23,05-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
85253c11-0eb6-41ba-b42b-f399402aadf5,Inbound,Order Related,Installation/demo,I,af1b0f75-7dfe-44c7-95b7-6bebfe5a66e5,,05/08/2023 12:31,05/08/2023 12:38,05-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
eb59dcab-f4c3-43e3-9571-12a98dcdad9c,Inbound,Returns,Reverse Pickup Enquiry,,e68463a9-68dd-49f5-9938-0794a1801e67,,06/08/2023 08:23,06/08/2023 08:24,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
fb8fc2ac-f232-4157-8632-64e389ea14ec,Inbound,Cancellation,Return cancellation,,80afeb46-5a83-4a53-9e81-db1966a1adf4,,06/08/2023 18:38,06/08/2023 18:48,06-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,3
c70d92c9-f78b-47c0-857c-82037ac8a7bd,Inbound,Returns,Reverse Pickup Enquiry,,711c1b01-cca1-4955-b4ff-5db7683d3f9b,26/07/2023 08:35,05/08/2023 14:48,05/08/2023 17:52,05-Aug-23,KOLKATA,Electronics,1423,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
b4736d2f-555f-43a2-bf43-b36f9dc1753a,Inbound,Returns,Reverse Pickup Enquiry,Always happy with Shopzilla. But these sellers harassing us... ,06a17f09-9208-4c1c-af7f-ef32eaba7265,,05/08/2023 11:15,05/08/2023 11:21,05-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
0155a84c-86c1-4e63-bb75-50c041b2e1bc,Inbound,Cancellation,Not Needed,,df7b3fc1-df21-46b8-bde6-dd351012d808,,06/08/2023 00:50,06/08/2023 02:07,06-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
6000f63a-ba68-46a2-9c93-abdf388f7620,Inbound,Returns,Reverse Pickup Enquiry,,3d32df87-d05c-49c1-a894-22b46bd5b866,,06/08/2023 20:30,06/08/2023 20:31,06-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
9b216dc3-c0fd-480d-b93f-178879d73d32,Inbound,Refund Related,Refund Related Issues,,756b68f7-05d8-4e31-b354-98dec9fdb4b4,,05/08/2023 13:33,05/08/2023 13:38,05-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
5e68e1c7-9930-4096-b52d-af5e9172bdc5,Inbound,Shopzilla Related,General Enquiry,,c0ffa831-06b3-4bad-852a-573855380564,,05/08/2023 16:34,06/08/2023 00:34,06-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,1
c82acf95-6799-49b9-a0f4-01ae5196a519,Inbound,Feedback,UnProfessional Behaviour,,2852c64b-cd83-47ab-978b-9d7db5d259f8,,06/08/2023 10:41,06/08/2023 10:44,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7c6b7a81-a8ad-4684-844b-01fa90efa492,Inbound,Returns,Reverse Pickup Enquiry,Please improve the delivery aticatez.,a21663bc-f9a4-43f0-b926-95b88188dd46,,06/08/2023 14:45,06/08/2023 14:58,06-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
13ed4b8e-4ec1-4d58-90b6-0cc2bb568a7c,Inbound,Order Related,Invoice request,,63b60bc3-8991-428a-8127-21c0f9eee04b,,06/08/2023 15:58,06/08/2023 16:03,06-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ee0359af-ece6-40b6-9527-b32b53ecd019,Outcall,Returns,Return request,I am very happy that your delivery boy and customer support team did a great job,827e767c-98ae-4477-a167-8bf6833d64bd,,05/08/2023 10:56,05/08/2023 11:01,05-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
a2b97b42-770a-41c5-9724-343fcd2aad4b,Inbound,Returns,Reverse Pickup Enquiry,,ee61fbd1-6072-4674-a47a-b79cf3402554,,06/08/2023 08:31,06/08/2023 08:34,06-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
a9aa20f4-42d8-4711-8325-0b361f76ebba,Inbound,Shopzilla Related,General Enquiry,,90509694-1d78-4dc1-9c46-c027a9a4def3,,02/08/2023 20:55,05/08/2023 11:44,05-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
476ab293-6685-477e-b37e-b91b546b86f4,Inbound,Returns,Return request,,eaf29aca-8a38-483c-9332-6c77c01fc145,,05/08/2023 08:52,05/08/2023 08:56,05-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
432859b6-d227-45e2-91d0-6579ae3532a7,Inbound,Returns,Reverse Pickup Enquiry,Nice ????,d7281e22-6412-4bde-8a9b-4d0e1fa4af53,,06/08/2023 10:14,06/08/2023 10:17,06-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
02766fab-3b06-48fe-8a2e-c9681535d79e,Outcall,Returns,Return request,,2b61f287-17f8-4f81-bef7-cb12689229b0,,06/08/2023 11:59,06/08/2023 12:24,06-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0aa3e335-ef80-4e99-abf8-dc7f5b388624,Inbound,Returns,Service Centres Related,,26ac17e2-e261-494b-afc2-5dd8e056be3b,,06/08/2023 21:52,06/08/2023 22:19,06-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
ed76a54b-7f73-43c0-8b57-5c4072fb0e3c,Inbound,Returns,Wrong,,1773bba7-ab71-4dae-a9db-18236b9c4470,26/07/2023 08:41,04/08/2023 22:16,05/08/2023 14:16,05-Aug-23,BADLAPUR,Electronics,2499,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
7bc2fc83-c513-4904-94ca-362c64c189b8,Inbound,Cancellation,Not Needed,,2b9209ba-fe8d-48de-9ff7-56fd643f62d6,,06/08/2023 10:30,06/08/2023 10:31,06-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
b173e386-d9ed-4ee1-beaf-254096fe7b1e,Outcall,Shopzilla Related,General Enquiry,,b3197e6d-ad8b-481a-bc37-88305b7282fc,,05/08/2023 14:47,05/08/2023 14:52,05-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4557595d-47af-4121-9b9e-109493385f10,Inbound,Product Queries,Product Specific Information,All was good except technical glitches.,fab1ee9b-cfaf-4330-89cc-dd2f3fd63105,,06/08/2023 00:30,06/08/2023 00:41,06-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
b6273238-6b3f-4a1c-bda8-b4bcdfadcbf7,Inbound,Order Related,General Enquiry,Good ????????,ef4a9e5e-46a8-41a9-a3c0-6e5e72ff404c,,06/08/2023 12:24,06/08/2023 12:39,06-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3315765f-bd42-4214-ac37-ddcc746e6d52,Inbound,Order Related,Order status enquiry,Good customer support ,f8f0f460-1707-41b7-8cf1-0957bb5b2f1d,04/08/2023 16:29,05/08/2023 18:19,05/08/2023 18:20,05-Aug-23,KOLKATA,Mobile,14999,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
5fcdff3b-3bc5-4839-aa7b-c7baf5395665,Inbound,Order Related,Order status enquiry,,6e2d172c-6899-4d20-884d-523bde540092,,06/08/2023 10:21,06/08/2023 10:22,06-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
31dbcbe8-e0ad-45a0-922c-03a693840ef6,Inbound,Refund Related,Refund Enquiry,please set up a customer support helpdesk at earliest to ensure customers can call and speak with your customer support ,40ad8483-1e1a-4b6d-8030-465349a0f4e6,,06/08/2023 21:20,06/08/2023 21:24,06-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
d0fdd80b-3d0b-4884-9661-d795cc848b6f,Inbound,Product Queries,Product Specific Information,,d9990725-54e7-4702-83b0-126cc5cb554c,,06/08/2023 08:45,06/08/2023 08:50,06-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,4
46253dc5-cec3-4652-a0f0-f050635c66cb,Outcall,Order Related,Installation/demo,,32cd22e3-7592-42c4-b13c-fa716ba4ba8a,19/06/2022 00:07,02/08/2023 21:50,05/08/2023 21:31,05-Aug-23,MANGALORE,Mobile,10999,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,4
1d792bfe-4f14-4caf-9379-3bacc5d65f65,Inbound,Returns,Reverse Pickup Enquiry,Your service manager is so good to talk in customer so i feel good to talk him...thank you ,9bc75001-b06e-4561-9225-d0d78843ace5,,06/08/2023 12:07,06/08/2023 12:10,06-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
5892194b-de3e-4d0c-931d-8c2bf73fa847,Inbound,Shopzilla Related,Signup Issues,,7dc0cd82-a416-4c22-859f-5da9c5641d06,,06/08/2023 23:06,06/08/2023 23:12,06-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
b693e4b6-0d38-419c-bdfb-cf6e0051db36,Inbound,Order Related,Delayed,,9b91de7d-4305-408e-9105-f404e35f583a,03/08/2023 14:07,06/08/2023 08:14,06/08/2023 08:15,06-Aug-23,ROURKELA,Electronics,2699,,Logan Barnett,William Park,John Smith,31-60,Morning,5
74f05cb6-755f-413b-842f-3c952c879745,Inbound,Payments related,Payment related Queries,,8c019bbe-266f-4226-a496-f55fe4266633,,06/08/2023 13:48,06/08/2023 13:51,06-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
241a9514-a5cd-4add-9aff-2c6049478496,Inbound,Offers & Cashback,Other Cashback,,afbd535b-9b15-4ed9-ba31-648ab2a081ad,,05/08/2023 12:38,05/08/2023 12:39,05-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
1ea52e77-7e01-42c7-b203-2283066d98e7,Inbound,Offers & Cashback,Instant discount,,cb8521ab-fe59-43bf-8625-d4951bf1c9f8,,05/08/2023 13:55,05/08/2023 13:56,05-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
498e322b-7919-4098-9f4f-8ff24a4d4ecf,Inbound,Order Related,Order status enquiry,,e3f30b7f-f24e-4ae7-b936-44af9aca5763,,05/08/2023 14:22,05/08/2023 14:24,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5a64798b-2d05-451d-9618-b4f4c976a698,Inbound,Returns,Fraudulent User,Very good ,6ea68143-5c7e-410b-a4f3-426be8a895cc,,05/08/2023 21:47,05/08/2023 22:08,05-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6646b3a2-c9ee-4ea6-8a57-fc04df828ca1,Inbound,Payments related,Wallet related,,125b5a8f-85f4-424e-9857-034d9db6af3f,,06/08/2023 09:04,06/08/2023 09:06,06-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
bd73a81c-903c-41c7-9c01-ae2b509f16cb,Inbound,Product Queries,Product Specific Information,The customer support executive was good I'm happy with Shopzilla. Thanku for resolveing my quite. And i also want to work with Shopzilla support. If they give me this opportunity. ,ee0b67c1-e229-4149-b220-f5d6b9931417,,06/08/2023 10:04,06/08/2023 10:06,06-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
d3dd149a-a60e-49ef-9997-5e24218cb8af,Inbound,Returns,Fraudulent User,Should always return dont argue ,0fbe016f-22b0-463a-887f-4ec85681e398,,06/08/2023 16:49,06/08/2023 16:49,06-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
785834c8-1252-4c12-b3e1-06427cc35056,Inbound,Returns,Reverse Pickup Enquiry,,cfec84a8-e08e-477f-9f5b-a2e48a7988a8,,05/08/2023 20:24,05/08/2023 23:12,05-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,4
2e99a936-bcd8-4e6e-9f20-4043db256e87,Inbound,Order Related,Order status enquiry,,96e67c0c-417f-4712-87f6-2138fbce6064,,06/08/2023 10:59,06/08/2023 11:00,06-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
8dde5374-7d73-4df8-99f6-f4f11372fe56,Inbound,Returns,Reverse Pickup Enquiry,aa,9e0bcff0-fa5d-4661-b5f7-adb8df07fc05,,06/08/2023 13:46,06/08/2023 14:11,06-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,3
4bb38e92-97e9-4330-acdb-965efacf92fe,Inbound,Returns,Exchange / Replacement,All your whish masters are blackmailers and there is not control of yours. Exchange policy gives your wish master to blackmail customers. Customer care representatives are just robots and don\u2019t have any power to take desicions. Just cancel my order and I promise I will deactivate the Shopzilla account and never use the app again.,4fd80321-a25b-4c71-87ce-a6436581369a,,06/08/2023 18:21,06/08/2023 18:21,06-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
fc39b739-dd5f-443b-8d02-8e3e0851e739,Inbound,Returns,Reverse Pickup Enquiry,,2978b2d8-bb39-4355-96fa-282d2dc27073,,06/08/2023 21:49,06/08/2023 21:55,06-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
255da064-9f7b-4e54-a3e3-95cf10ff68ba,Inbound,Product Queries,Product Specific Information,,5a8375d9-70a2-47df-af28-23239bc72018,,05/08/2023 16:16,05/08/2023 19:08,05-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
ee1e1ec9-2044-470d-bd5f-b662c491576a,Inbound,Payments related,Online Payment Issues,Good ,db055e27-5f1d-4023-8deb-7566e08ce158,,05/08/2023 17:34,05/08/2023 17:41,05-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
df533732-df7e-446d-b9dc-c5129795fe61,Inbound,Order Related,Order status enquiry,,d0c4ea3d-aafa-4364-8f6a-5473fcd7eaca,,06/08/2023 16:30,06/08/2023 16:33,06-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ea8fb497-4970-4aeb-9ff7-f66849a02874,Inbound,Returns,Missing,Thank you so much ,3550a33a-4272-4a67-99a2-5fb4eb187195,,06/08/2023 13:15,06/08/2023 13:22,06-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
b1a75e72-740e-44b6-bc61-e1671d56a595,Inbound,Returns,Missing,,3326d275-bec1-4f3c-8d38-d7c40c98bf26,,06/08/2023 16:43,06/08/2023 16:49,06-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
a78dfb2a-0ad0-42ad-96eb-f66f97d2dcf1,Inbound,Order Related,Customer Requested Modifications,,58bf297d-f214-42a8-af05-6d8bfa141fe3,,06/08/2023 19:04,06/08/2023 19:59,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
2580c4ce-4c5f-4480-ad10-18e701f3e2f7,Inbound,Order Related,Delayed,,0e6921c5-555a-43b0-8bca-76befcb48bbe,14/07/2023 23:05,05/08/2023 11:08,05/08/2023 12:23,05-Aug-23,FARRUKHABAD,Books & General merchandise,124,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
6988d0f6-aa19-4bca-86b2-a2f25aab1dd0,Inbound,Order Related,Order status enquiry,"His behaviour so good, i like him????",f2186a6f-ae20-4717-bbc2-84c0d2a918b1,11/07/2023 19:49,06/08/2023 14:40,06/08/2023 14:48,06-Aug-23,DHOLPUR,Home,515,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
4f99f590-d851-4ab3-97fa-89fe8c6eeac1,Inbound,Returns,Reverse Pickup Enquiry,,058b1104-7e3f-4549-97a1-5b78c778604b,,05/08/2023 10:56,05/08/2023 10:59,05-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,2
78d95368-6bff-4d5d-a411-641ad8cf228e,Inbound,Returns,Fraudulent User,Staff is very nice help meVery good staff behaviour ,5f0c0340-6a23-4553-bf5a-7ce9dbe63711,,05/08/2023 20:25,05/08/2023 20:43,05-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
9f80f161-b3b5-4d58-9274-08efa0cdfe25,Inbound,Refund Related,Refund Enquiry,Shopzilla ke sbhi officers bhut hi politely bat krte hain aur problem   solve krte hain... thanks ,5852523c-a278-4782-9063-600757ee33bd,,05/08/2023 17:16,05/08/2023 17:17,05-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
a449f5e7-cf85-4f52-9ae0-bb1073f2c8ff,Inbound,Refund Related,Refund Enquiry,I want my problem to be solved as soon as possible bcoz I like to purchase online Shopzilla services kindly help me to get refund Rs 320 only Thanks ,706c9c49-d3bc-44d7-9988-84cb784a61da,,06/08/2023 04:19,06/08/2023 04:30,06-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
46fcd76d-bf2d-42b9-ab03-50704c2fed68,Inbound,Shopzilla Related,General Enquiry,,d0b4ea7f-5bb2-4d10-92f6-acef526a16d1,,06/08/2023 08:42,06/08/2023 08:47,06-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
23b7e409-0cac-4079-ab98-067e70800a89,Inbound,Returns,Reverse Pickup Enquiry,,0920b7c9-ca84-4967-b37c-6d9d41060679,,05/08/2023 08:16,05/08/2023 08:17,05-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
6a0b3e70-ef82-4e4e-80a3-b51ef32d77af,Inbound,Order Related,Installation/demo,,c275ee89-47a3-4b31-bd3a-4b770424c163,,05/08/2023 14:36,05/08/2023 15:59,05-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
7c8a418b-51cc-40df-b0df-5e76aff2ec4c,Inbound,Returns,Reverse Pickup Enquiry,,5ab8ea01-16ce-459b-8626-46c73c886793,,05/08/2023 15:51,06/08/2023 15:41,06-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
32fdc156-4d27-43e4-b9c7-555b78939b48,Inbound,Returns,Wrong,,85b0c88e-3924-4179-829b-7dada951d54e,,06/08/2023 14:07,06/08/2023 20:34,06-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
719158d7-2acf-40b6-8fb4-0c236e9276e6,Inbound,Feedback,UnProfessional Behaviour,Take action against delivery agent who is not giving delivery at door step and customer support executive are very good solving our problem thank you so much but take action against delivery agent ,200e019e-11ad-4755-b844-8be290f93121,,06/08/2023 18:58,06/08/2023 19:03,06-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3e2bb553-f886-4df9-8ecb-04cb6c934789,Outcall,Returns,Return request,5,2841e32f-9f12-48aa-a3be-ffc70e429b3e,28/07/2023 21:41,05/08/2023 19:30,05/08/2023 19:35,05-Aug-23,VAIJAPUR,Electronics,1499,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
7d01aac4-f3f4-406f-a549-9c1086b00f45,Inbound,Order Related,Customer Requested Modifications,,fc6d808f-3b31-47f8-807e-b54a03969dc9,,06/08/2023 13:53,06/08/2023 20:59,06-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
2a984546-b60c-408d-a488-c17ea3848fcd,Inbound,Returns,Reverse Pickup Enquiry,Super ,5e62b485-06dc-4d7a-b758-595ed4ec0154,,05/08/2023 23:18,05/08/2023 23:26,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
2aef1226-0a0f-40bf-91f1-793b817884fb,Inbound,Order Related,Delayed,Thank you,d8894fe8-d6ee-4524-932c-477d2642801f,,06/08/2023 00:01,06/08/2023 00:11,06-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,4
1a2c42a1-db83-441e-ac0b-03ac0bc1ff99,Outcall,Order Related,Order status enquiry,,94fea3a4-8838-452e-879d-fc6e34e8ec94,,06/08/2023 14:53,06/08/2023 20:48,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6ab33107-02f1-4bd0-b3ce-ae075f053272,Email,Order Related,Delayed,,c7a84e6d-5f7e-4e7a-9ebc-638bbc8c41bf,,06/08/2023 15:57,06/08/2023 16:05,06-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
cea68a67-6440-4d05-b63c-71a886c962d3,Inbound,Order Related,Order status enquiry,Her behaviour is very good ?? ,1dfe8dbc-00e3-4e69-a2e9-c0064e5a96b2,19/07/2023 10:51,05/08/2023 16:47,05/08/2023 16:47,05-Aug-23,BOKARO,Electronics,854,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
7da5cdc2-a12c-43ca-ad48-592bef52fdea,Inbound,Returns,Wrong,,42fc814a-4bd8-451f-8f77-1908e15f16d1,01/08/2023 11:11,05/08/2023 23:31,05/08/2023 23:33,05-Aug-23,MUMBAI,Electronics,7499,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
6f6aefa1-9388-4414-8ee3-f9c872f69e0a,Inbound,Order Related,Priority delivery,,e339b3c3-974a-4a2d-aa0d-da6c4d7a0329,,06/08/2023 11:46,06/08/2023 11:50,06-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
168efed2-b1df-4983-8532-d9750ad1b287,Inbound,Refund Related,Refund Related Issues,,5a50c901-a43d-4339-a5a4-8572fa63300b,,05/08/2023 21:18,05/08/2023 21:19,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d29d68d1-849f-47a0-9849-96a2c8c870d8,Inbound,Order Related,Delayed,"  was very rude and ensure that I feel uncomfortable.She was talking like boss as if saying do whatever you want you can do, just keep the phone and go.She was not having any information and did not own the issue to help.Whats the use of Service agents of they repeat system generated response which i can already acces through chatbot.",b77c0276-fef8-4eab-8289-fe93b65968db,29/07/2023 12:23,05/08/2023 11:23,05/08/2023 11:33,05-Aug-23,LUCKNOW,Books & General merchandise,1099,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
50a50b47-1f4c-4348-9f6c-d1bb465daa6c,Inbound,Returns,Reverse Pickup Enquiry,,3fec72bd-83e6-46e4-93d5-0d8dcadfda0f,,05/08/2023 07:15,05/08/2023 07:17,05-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
34fd2faa-12a4-43ae-ad11-b8c42d8ef3fb,Inbound,Order Related,Order status enquiry,,6d942c10-68aa-4313-8e97-88520a85edc3,,05/08/2023 13:42,05/08/2023 16:54,05-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
3481cf09-c07c-4da0-b1c9-b9a1c6e5e433,Inbound,Order Related,Customer Requested Modifications,Very good person ,1e373142-44f4-4330-9f73-25119da21960,,05/08/2023 18:27,05/08/2023 18:32,05-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d2bbb684-5af7-4ccf-b1e7-cf5be27a16f4,Inbound,Returns,Return request,,4e5e14b8-5b10-4504-8883-2312de61d760,,06/08/2023 18:22,06/08/2023 18:34,06-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
e38654ab-544f-4b98-859c-592d2d2b3a2b,Inbound,Returns,Reverse Pickup Enquiry,,ad0362eb-e940-4d78-8005-0e4f4a607971,,06/08/2023 22:21,06/08/2023 22:22,06-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
a9622d02-3ddb-4f70-b880-29df9705e781,Inbound,Order Related,Delayed,,cd0234cd-a216-479d-9d5f-03c0f214f673,26/07/2023 15:20,05/08/2023 21:02,05/08/2023 21:04,05-Aug-23,NAGPUR,Books & General merchandise,186,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
c5b3d2c0-d151-4bd1-8d4f-ad690377ad43,Inbound,Returns,Return request,Overall good ????,615789f6-0f42-48bb-af0f-9abcec5af2bf,02/08/2023 19:53,05/08/2023 19:48,05/08/2023 19:50,05-Aug-23,BHUBANESWAR,Electronics,899,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
7ff7846a-84f1-4274-90ed-05d2401755f5,Inbound,Returns,Reverse Pickup Enquiry,,8275bedc-8aa6-4024-8c9f-35a7d48555b9,,05/08/2023 11:43,05/08/2023 11:45,05-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
c595b2b1-5986-433f-a394-d6e1aa510e59,Inbound,Returns,Reverse Pickup Enquiry,Thanks sarvice ,b9321d66-3d1b-4fb4-8a4c-4b39f58f34a1,,05/08/2023 16:05,05/08/2023 16:06,05-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
fe076e0d-2ae0-4883-8758-7eb75933eeab,Inbound,Returns,Return request,,7e490232-b292-4319-bfae-de7ea7bd3bd4,,05/08/2023 16:46,05/08/2023 16:49,05-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
0a859236-b3fd-4877-8c3d-e956e032b57d,Inbound,Returns,Reverse Pickup Enquiry,,2deb0892-aa13-489e-bfe9-3eeb0e9525f3,,05/08/2023 23:22,05/08/2023 23:24,05-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
a55b8ff2-c8ed-4437-ad39-f94c65fd3abf,Outcall,Returns,Exchange / Replacement,Best call in all angles so far best help has been given to me in these 2 years customer support has helped me a lot thank you so much,d9ea5c09-005f-446f-bb23-8af25d983c8a,,06/08/2023 09:40,06/08/2023 09:45,06-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
ee74a930-f478-4f8d-8193-da42bc69a04c,Inbound,Order Related,Delayed,,ed9133e9-aa34-48cc-b58d-0ae07b3758a1,,06/08/2023 10:23,06/08/2023 10:30,06-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
08ac8e7a-56f8-4796-ae2d-0267c9fa184e,Inbound,Order Related,Order status enquiry,Shopzilla customer care is not more than a time pass for customer. I never get satisfactory resolution on my issue in my experiance of more tha. 7 years with Shopzilla.,b3447026-bd48-477d-92ca-41e7fbafd970,,06/08/2023 21:08,06/08/2023 21:09,06-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
21259cd5-4b5f-4f18-88cd-83b4cdc768fc,Inbound,Order Related,Installation/demo,,17b7c466-ee75-4873-a070-a814225d0b70,30/07/2023 14:17,06/08/2023 08:42,06/08/2023 08:43,06-Aug-23,GHAZIABAD,Home Appliences,15990,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
ef5c92f7-b080-4293-a7bc-31f6b62363f0,Inbound,Returns,Return request,,a2748556-12f5-409e-bd28-4ccea985eccf,,05/08/2023 17:50,05/08/2023 17:51,05-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,3
b8b6f224-b562-402b-8d1d-86c743fb1a0f,Inbound,Order Related,Installation/demo,,73e72dc1-0e30-4d9e-a97c-8ca03ebc125b,,06/08/2023 09:51,06/08/2023 09:55,06-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
e52263f5-e251-431f-b1b1-f3e8d16d5871,Outcall,Order Related,Installation/demo,,72147f0a-13bb-41c9-9612-75cd4ce581f7,,06/08/2023 10:04,06/08/2023 10:13,06-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
12e6739d-b437-4d38-8e08-23c73601b65a,Inbound,Cancellation,Not Needed,Please add option for no issues where you ask \"What you are unhappy with\" and \"What can we improve\",98dab0bc-c33a-478c-a9c0-c896cd721d41,,06/08/2023 12:15,06/08/2023 12:19,06-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
11867cae-5680-4b73-9047-682b89d8ef8b,Inbound,Returns,Reverse Pickup Enquiry,,f404934d-d797-433b-b1fa-ebe7b2bb46ce,,06/08/2023 15:05,06/08/2023 15:15,06-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
ee4a3c12-6d94-4df1-b804-ee42248a8d2e,Inbound,Returns,Reverse Pickup Enquiry,,5aa432ae-dd35-4ae2-8ebb-fe57f58278d7,13/07/2023 15:59,03/08/2023 11:47,05/08/2023 19:17,05-Aug-23,KARWAR,LifeStyle,899,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,4
5a68d750-1b84-4a0c-a7f7-5f1e3e521354,Outcall,Refund Related,Refund Enquiry,,85556d3b-09c4-4e5e-88b5-d3b52ae028f7,26/07/2023 19:13,04/08/2023 09:43,06/08/2023 10:35,06-Aug-23,KHURJA,Electronics,490,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
52daab53-0112-42c9-92ab-8d1ca8f6bd14,Inbound,Order Related,Delayed,,27b95edc-efd9-4f23-ad30-be7990aab8a1,02/08/2023 01:55,04/08/2023 18:06,05/08/2023 16:59,05-Aug-23,ALIGARH,Books & General merchandise,499,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
958cd232-a7dd-412c-9625-6862740d9982,Inbound,Returns,Reverse Pickup Enquiry,Nature of executetive and way talking nice,c39572d3-e6fc-4b85-ac87-74788ec4341f,,05/08/2023 10:40,05/08/2023 10:42,05-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
9184c04b-72bd-495e-b426-823692314be9,Inbound,Order Related,Installation/demo,,8e8b69e0-e750-479a-9b02-ec7ef2846889,,05/08/2023 13:04,05/08/2023 13:12,05-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,4
91886605-2856-4c5b-aaf6-fdfa36f74474,Inbound,Cancellation,Not Needed,,8fabbc8a-1f8d-4a26-a73e-60e66a8a1b58,,05/08/2023 21:18,05/08/2023 21:25,05-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
199b6deb-115b-4369-90a8-3cc3e479116c,Inbound,Offers & Cashback,Affiliate Offers,,cf047d89-aa80-4194-b782-08a3ee9c1feb,,05/08/2023 20:25,05/08/2023 20:26,05-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
8efd024a-0680-40d3-9e20-e7c9f6fc9a1c,Inbound,Returns,Fraudulent User,,c2ffccbc-ea9c-4575-a869-dbf1e012d3e4,,05/08/2023 23:30,06/08/2023 08:56,06-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
e9813d7c-70fc-48a6-add8-eb4bd6a3f22c,Inbound,Returns,Fraudulent User,Every thing is good ,757f7065-e3ee-4073-b72c-937a32356b27,,06/08/2023 12:39,06/08/2023 12:56,06-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
4b81bb4d-cfd8-463e-8d22-2720220a37c0,Inbound,Refund Related,Refund Enquiry,,45f8f6e4-145c-42bf-a799-2cee2aa45cc3,,06/08/2023 16:25,06/08/2023 17:17,06-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
161560fe-b932-46d3-a820-4da394b19034,Inbound,Order Related,Delayed,  care number AlWays people people ,c8508919-e1d9-439d-821c-76e66cb48606,,06/08/2023 23:10,06/08/2023 23:15,06-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
bf4208e4-d740-4a38-ae62-e38e2047b859,Inbound,Order Related,Priority delivery,,73442883-3930-493e-a4f3-cd665b7669c6,24/07/2023 21:45,03/08/2023 14:45,05/08/2023 08:37,05-Aug-23,AURANGABAD,Affiliates,84,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
98255fb8-38ed-437a-8f5f-f05f49a63561,Inbound,Order Related,Order status enquiry,Good job,5bb8533c-9e8b-453e-b70e-2a089b2cdb09,29/07/2023 20:03,06/08/2023 16:13,06/08/2023 16:21,06-Aug-23,KATHUA,Electronics,999,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
66646e2c-2399-4277-bf75-bd28de90458c,Inbound,Returns,Return request,,ca91f553-7f8f-4e35-a99b-15263bca7b1e,,05/08/2023 15:15,05/08/2023 15:18,05-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
dd79a2f3-b400-45a3-a72b-d3b4530bf6a1,Inbound,Product Queries,Product Specific Information,There was lots of network issue so the voice was not good.,e8695808-4930-4243-be54-69a0e49a9cd5,,05/08/2023 16:57,05/08/2023 18:18,05-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,2
a8765433-c5c2-454f-8e02-cb85e99dacf2,Outcall,Returns,Return request,,d353bc33-7b41-4828-9963-7232dbcbbc6a,,05/08/2023 19:25,05/08/2023 19:35,05-Aug-23,,,,617,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
625e368f-a714-465e-bdbd-b4c04a3885e6,Inbound,Returns,Return request,No,6d99c692-d3ce-490e-bc98-7455f2f39d80,27/07/2023 21:40,06/08/2023 07:27,06/08/2023 07:39,06-Aug-23,RAIPUR,Electronics,799,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
072a5b2e-736e-46e8-9ce3-8a847de09c30,Inbound,Refund Related,Refund Enquiry,Agent refused to raise complaint and kept on blaming its issue with seller but did not took initiate to check with seller,1216f9e3-8da2-42da-a4ab-8cd6a6a7f4d7,,06/08/2023 06:39,06/08/2023 07:10,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
771e4874-bd40-425c-9cbb-215e8d121622,Inbound,Returns,Reverse Pickup Enquiry,,9798082d-ae03-4444-bfad-b9a79571b240,,05/08/2023 16:46,05/08/2023 17:15,05-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
bb584d56-1187-4f06-ae8a-6466628f6c2c,Inbound,Shopzilla Related,Signup Issues,,28a7bc8e-d4fe-4f3c-be57-3a557952158a,,06/08/2023 09:46,06/08/2023 09:50,06-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
016b208c-7b25-4e50-b2c6-888c3778958c,Inbound,Order Related,Installation/demo,,6a0bcec6-c636-47ff-a528-295d2141c7e7,,06/08/2023 13:18,06/08/2023 19:50,06-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
e1f199a4-03a8-413e-9fc8-c4f29866eddf,Inbound,Order Related,Customer Requested Modifications,,5fca85d7-57d7-402e-b362-2a3892b20830,26/07/2023 21:33,06/08/2023 17:04,06/08/2023 18:11,06-Aug-23,GUNA,Mobile,10999,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
06f09b49-8f3c-4883-afd2-17a77b43511f,Inbound,Order Related,Installation/demo,,225fefc7-0273-4e14-b500-ea6c90957e61,14/10/2022 15:45,04/08/2023 11:54,06/08/2023 19:03,06-Aug-23,BARAUT,Electronics,1899,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
b0c2ce5a-084a-45d7-b8aa-240fef19b35a,Inbound,Returns,Reverse Pickup Enquiry,,3bf5b8ac-efec-45d4-86f9-d6ed8c38311a,,06/08/2023 08:14,06/08/2023 08:26,06-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,3
dd473610-6619-4322-81a9-79f93f2afa1b,Inbound,Returns,Fraudulent User,,7ce9573e-25d7-445a-ae7f-8b04ffede2c7,,06/08/2023 09:16,06/08/2023 09:19,06-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
9032e432-d9d6-4600-bfe8-e01ac328a4ac,Inbound,Feedback,UnProfessional Behaviour,,736f377c-b351-4baa-964e-5e8cfe811d2c,,06/08/2023 16:02,06/08/2023 16:04,06-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
34e474d2-6242-4dd5-ba0f-9c9b7c606916,Inbound,Order Related,Installation/demo,Exllent work ,c2570024-b94a-4ebb-b0fb-b07d81c1b95c,,06/08/2023 16:11,06/08/2023 16:13,06-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
c6e5035d-ca09-4230-9519-f7b08d5dbfd8,Inbound,Order Related,Invoice request,,8b911767-658d-4a10-b48d-0fdd375df010,,06/08/2023 17:17,06/08/2023 17:25,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
89d7f73d-ae0d-496a-8dc5-d3509fb8a402,Inbound,Refund Related,Refund Enquiry,thank you very much mam it was nice talking to you.....??,7c9c3859-248a-41ca-a331-8138c3aefa7b,,06/08/2023 19:02,06/08/2023 19:06,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
637aa6ba-cc86-4704-b488-9e4a2ef2279c,Inbound,Returns,Reverse Pickup Enquiry,Good advice ,1780512b-41d7-4075-aad8-1245ab11a1f0,,06/08/2023 20:45,06/08/2023 20:48,06-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
7c677d0a-f882-408c-a8f8-7392cc4c97b9,Inbound,Order Related,Delayed,Not able to provide proper help or solution ,67093159-06dc-4b31-adc2-275cec89d9db,,05/08/2023 11:57,05/08/2023 13:40,05-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
2e9f3713-f968-40b2-bd4d-8b3e32fcb9ee,Inbound,Product Queries,Product Specific Information,,3aea805c-d192-49a2-934b-00fc099d873e,,05/08/2023 14:24,05/08/2023 16:51,05-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
1bc06e27-89d9-4cb6-8007-a7ddc7f152fa,Inbound,Returns,Missing,Good ,3e014f53-ca6b-4c17-9269-f5dfeb79f21b,,06/08/2023 09:04,06/08/2023 09:07,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
5c6cd9aa-ff7f-4d0c-a133-3dbb55b7bb72,Inbound,Refund Related,Refund Enquiry,I am good ,fd0b4a2a-0c7c-4392-bf9e-516307ad2064,,06/08/2023 12:10,06/08/2023 12:23,06-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
e93b67f6-9511-4532-aae3-fa2ff7964bf2,Inbound,Returns,Missing,,4eed558f-9f4a-4450-999d-82ed0f88e185,,06/08/2023 18:16,06/08/2023 18:38,06-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
c36a9e32-aff7-4525-a190-b8c551447cab,Inbound,Returns,Reverse Pickup Enquiry,,3431c52d-1cbc-4544-8c7d-f51b65277712,,05/08/2023 08:08,05/08/2023 08:31,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
b88f8209-659c-4753-b15d-80f320921ef5,Inbound,Order Related,Installation/demo,,856f02a9-3951-4d34-8372-ef0c74386f7b,,05/08/2023 10:15,05/08/2023 10:16,05-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a2408d09-05b8-432f-bc2e-e2ff74459939,Inbound,Product Queries,Product Specific Information,,1119a1da-897b-46b6-8034-1689544e174e,,05/08/2023 16:37,05/08/2023 16:40,05-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
2d15ce6e-4b46-4ec0-942a-44b1d4de7663,Inbound,Product Queries,Product Specific Information,,f6f56a37-6ea5-4768-8e6a-51c772aee6ef,,05/08/2023 19:49,05/08/2023 20:19,05-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
5f5d1c86-85eb-43ee-a65f-0172e2528f0b,Inbound,Returns,Service Centres Related,,50b08b25-15ea-449a-b1ef-dd9e2edfcc77,,06/08/2023 11:40,06/08/2023 11:49,06-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
6e20ccee-76a4-4eb0-952a-8427f0f5985a,Inbound,Returns,Return request,Please provide a customer care number to reach customer executive ,9822b382-b3b5-414f-a4c3-3c72e90ebdbe,,06/08/2023 17:06,06/08/2023 17:15,06-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
0c02ae0c-518a-4186-b17c-8b313838ff48,Inbound,Returns,Reverse Pickup Enquiry,Bad,01738a02-136c-4e1c-971e-2c7ff076bb3b,17/07/2023 09:53,05/08/2023 11:18,05/08/2023 11:22,05-Aug-23,JHUMRI TELAIYA,LifeStyle,552,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,3
01f34d75-3eeb-47e3-b250-9b8d6815e0d0,Inbound,Order Related,Installation/demo,,934b6d5b-4ecd-4a50-8b1e-5b9dec4a5038,29/06/2023 13:24,04/08/2023 22:06,05/08/2023 14:45,05-Aug-23,FULIA,Electronics,1099,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,3
9ae10fc4-60aa-4505-9b1e-3f8280f7ac0b,Inbound,Returns,Service Centres Related,,446b3e5a-11e2-4097-bbc8-46fc5a36b9ac,,05/08/2023 12:11,05/08/2023 12:12,05-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
6d3a2ef4-a030-4833-9a9f-c8fded1fbd3c,Inbound,Order Related,Invoice request,Nice,f94d62c7-62e0-46ed-8cc7-6bbb45739e3f,,05/08/2023 13:18,05/08/2023 13:20,05-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,2
30e3a68e-9983-4be6-b729-b3b67b9a3946,Inbound,Product Queries,Product Specific Information,,a4450145-9ce6-43ee-a471-47eb3862fbed,,06/08/2023 09:16,06/08/2023 09:25,06-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
0ef0807a-519c-4ec4-a8f9-d743ba866435,Inbound,Returns,Return request,,a8247169-8edf-481c-b58e-65dc4a42807f,,06/08/2023 13:11,06/08/2023 13:11,06-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
a13ccdab-ba10-4c1f-8012-fa16d4878175,Inbound,Returns,Return request,,990319ac-a883-42ac-aa4f-7b7a7e32e09a,,06/08/2023 17:46,06/08/2023 18:11,06-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
ea22e11d-e0e4-49a7-a289-e85ef86292bb,Inbound,Returns,Fraudulent User,Product are missing which cost very and are available in offers its game of seller please mind it don't encourage such sellers I lost suger in the order which cost 1rp and I order because of that order only ,afa6ba87-240f-47d9-a007-02fd8a0c2913,02/08/2023 22:32,04/08/2023 19:25,06/08/2023 11:32,06-Aug-23,HYDERABAD,Books & General merchandise,25,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
7c0d365e-ca6a-4be0-9180-2deb8b1a01b2,Inbound,Returns,Reverse Pickup Enquiry,G00d,f25ad7f5-37d4-4302-a1b2-f5cf110dbc3b,,06/08/2023 10:53,06/08/2023 10:55,06-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
238f9df7-2452-4744-b197-124a749be9e7,Inbound,Returns,Reverse Pickup Enquiry,,6951a46d-ad2f-4a2a-a2c8-9714aa9a4eec,,05/08/2023 11:36,05/08/2023 11:39,05-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
61165a18-bbdb-41ed-940b-5660bb02e8d3,Inbound,Cancellation,Not Needed,Thankyou,6a24b188-5bfc-479c-9284-1972f7cd25e4,,06/08/2023 20:43,06/08/2023 20:57,06-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
ce38ebcf-c362-478c-adc3-182dc1f22277,Inbound,Order Related,Order status enquiry,I think a chat support would be helpful in some cases.,86c90e87-c8e2-4460-8853-be6e48ef9f32,,06/08/2023 18:13,06/08/2023 18:14,06-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
03212de2-ff09-4e3c-8bcb-85edf0022530,Inbound,Order Related,Delayed,,ae518d5d-4db1-4e32-bec5-b72ea26a8b22,30/07/2023 20:40,05/08/2023 16:29,05/08/2023 21:45,05-Aug-23,GUWAHATI,LifeStyle,279,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
c1a78385-d827-4538-892b-5bc423800f41,Inbound,Returns,Reverse Pickup Enquiry,"Fine , I wish my problem are solved very soon ??",567a55b2-e100-4ef3-a840-258dd1898458,,06/08/2023 08:42,06/08/2023 08:46,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c2c931e6-5b19-4fa2-9f20-3e76eff09150,Inbound,Returns,Technician Visit,No,80331fcb-5197-403b-ad9e-2c66c5845502,,06/08/2023 20:23,06/08/2023 20:24,06-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
1c537f5a-b8b0-4a83-8de3-b31d24c28e7d,Inbound,Refund Related,Refund Enquiry,,a69503ec-06cb-4aa3-8a03-788b622120f2,,05/08/2023 21:23,05/08/2023 21:23,05-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
002c1ee8-cc62-48f6-a93c-a6abb2f3e0c3,Inbound,Order Related,Order status enquiry,,2abbedeb-67dd-4787-9bcf-c478456243e0,,06/08/2023 14:19,06/08/2023 14:20,06-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
8aa17494-f91c-4fe0-8032-a6dd2a703438,Inbound,Order Related,Order status enquiry,,e3157730-89e6-4409-8981-1c4e2423c7c2,,05/08/2023 09:36,05/08/2023 09:37,05-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,3
4b15aefa-9e04-4768-b781-2da3aefb4a11,Inbound,Returns,Reverse Pickup Enquiry,I want to return this product ,05acce5f-da7f-448f-b4e8-a7c2b4a9b15a,,06/08/2023 07:43,06/08/2023 07:50,06-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
78268397-16b8-4776-8282-fae991e61bf1,Outcall,Order Related,Seller Cancelled Order,,9af8df90-ca54-49f1-842e-60a0e7511f50,,05/08/2023 23:53,05/08/2023 23:55,05-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
18b29993-debf-45de-a101-bd20bc53c8b7,Inbound,Returns,Missing,V bed,c2feb475-d2d6-452e-a418-fd10216b18a8,13/07/2023 10:37,01/08/2023 17:05,05/08/2023 14:02,05-Aug-23,PASCHIMI SINGHBHUM,LifeStyle,5999,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
efdccd32-c48b-4ca0-8a57-455941a2f9ef,Inbound,Order Related,Order status enquiry,,0a92c962-02c2-4149-b25b-85c6a106c7ab,03/08/2023 12:06,04/08/2023 20:54,05/08/2023 20:15,05-Aug-23,PATHARDI,Home,242,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
38f49755-ef12-4e37-b2ec-502dacaa0830,Inbound,Product Queries,Product Specific Information,,126f2055-91c3-4275-bdb6-953874f5895a,,05/08/2023 23:26,05/08/2023 23:35,05-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
6d2b34c0-e6d9-47a4-b5c8-73659c6f4964,Inbound,Order Related,Seller Cancelled Order,,c589744b-bb03-4e35-a0a4-980bf9a0c0d6,,06/08/2023 11:24,06/08/2023 11:27,06-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
992d75e5-6467-4f00-ae7c-ffde65d438af,Inbound,Order Related,Installation/demo,I asked to remove the installation changes for the fan and call got disconnected and no followup done ,af949c63-62b8-47b7-9191-d4929ff32909,,05/08/2023 17:51,05/08/2023 18:30,05-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
ae7b4727-d57c-402b-827d-66241c4ce0e4,Inbound,Order Related,Customer Requested Modifications,,08992542-f505-4882-8d2f-752cf8283d7d,,06/08/2023 12:27,06/08/2023 12:33,06-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
e4ca15bb-f71e-4db9-892c-89fde40a09ae,Inbound,Order Related,Order status enquiry,Very good behaviour. .too polite,1b47790a-89ad-4de0-b27d-bbcc06c9f2bc,,06/08/2023 19:41,06/08/2023 21:48,06-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
4494d64e-adab-428a-9c72-10e84672c67e,Inbound,Returns,Return request,If people have time to buy the product from showroom or care then what is the need to buy from Shopzilla.Your policy of seller brand replacement is fake and farud. ,8b05d9ef-e60d-4574-9dc6-2e2190082519,,05/08/2023 16:44,05/08/2023 16:50,05-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
72a7660d-65f7-4589-86fd-d467b3bccf0d,Inbound,Returns,Fraudulent User,,121e71fe-242b-4a07-91ab-c5dc38dc4339,,05/08/2023 20:31,05/08/2023 20:36,05-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
5965f184-8e75-4a46-94d2-350196418666,Inbound,Order Related,Order status enquiry,,65daa7c3-ff05-45b1-a75c-654195da358f,,06/08/2023 12:12,06/08/2023 12:15,06-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
9bfdad37-ed24-40a2-aa36-9a88bf3f9db8,Email,Refund Related,Refund Enquiry,No resolution ,1eab6fe9-8830-46b8-b019-66ac95c16f83,04/08/2023 10:28,05/08/2023 16:42,05/08/2023 18:02,05-Aug-23,GURGAON,Mobile,57999,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
238410d4-5520-4822-ac78-0dff859f5116,Inbound,Returns,Wrong,,8ebae18a-f3d6-4dce-9e1a-36bbc5e1b1e3,,05/08/2023 09:05,05/08/2023 09:27,05-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
4d5ecaee-7b38-4f65-bcd1-da925c9a4477,Inbound,Order Related,Customer Requested Modifications,Do first,fc655cde-f883-43c3-a2d8-39f5c0ab9bdd,,05/08/2023 14:28,06/08/2023 10:53,06-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ee3d61a9-157d-4225-baee-b88f39905869,Inbound,Returns,Reverse Pickup Enquiry,I'm Regalur ,317523ca-7646-460f-9348-994ee04ef0b1,,05/08/2023 21:52,05/08/2023 21:55,05-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
9140ca65-b3fc-4cf3-833e-4200dec3a1f2,Inbound,Order Related,Installation/demo,Thank you for executive,1b5b868c-6988-47cd-9c88-c7d2d2d52871,,05/08/2023 13:35,05/08/2023 13:49,05-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
36942580-bb72-4d93-aa1d-1eba8ae0580a,Inbound,Product Queries,Product Specific Information,,f4be5ab9-6e9f-4440-9a05-dc0d8d1ed5d5,,06/08/2023 00:04,06/08/2023 00:19,06-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,4
d0a1eeb2-5166-456b-b78f-f29c0ee8ac65,Inbound,Order Related,Order status enquiry,,403e444e-3100-40f6-8244-073a16d0f877,,06/08/2023 10:02,06/08/2023 10:49,06-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
3c85bd47-44ed-4c14-a6ec-85537e29bd4c,Inbound,Returns,Return request,,22f6fb7a-c46c-4eca-92ad-d9d4fc8dde17,,06/08/2023 19:39,06/08/2023 19:43,06-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
e34215f0-2f1c-4b29-a2f5-70677c88db09,Inbound,Returns,Fraudulent User,,906da9d1-c917-49b3-b357-37eb823de97d,,06/08/2023 18:35,06/08/2023 18:55,06-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
06a75db9-5a06-4165-b811-3274a9d9a61a,Inbound,Returns,Wrong,Thankyou,f6c31f4e-25b9-405b-983f-a140a217298b,,06/08/2023 20:03,06/08/2023 20:04,06-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
f25840b4-7f13-440e-8927-b3e33ab5c534,Inbound,Order Related,Order status enquiry,thnxx,d5bf2b06-5f39-497e-b0bc-e3702c0727f0,,06/08/2023 20:17,06/08/2023 20:20,06-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
a1ad7975-ad37-468a-9a72-6f8070d74a93,Inbound,Returns,Return request,,c64f3fe6-cd63-4cd0-90b5-98e444b257fa,,06/08/2023 20:29,06/08/2023 20:34,06-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
e2a6ec49-e80c-45cc-a54d-d9926025eaed,Inbound,Feedback,UnProfessional Behaviour,My promlems is not solve,54971ed3-58a3-470c-8a23-47dd9ac2d964,21/07/2023 09:37,05/08/2023 12:54,05/08/2023 13:08,05-Aug-23,SAHIBGANJ,Books & General merchandise,279,,Anthony Kerr,Emma Park,John Smith,>90,Morning,4
d1ce99d8-65dc-4f97-9581-d07eaf9d0ba1,Inbound,Returns,Reverse Pickup Enquiry,,622f60a2-1a33-439d-9a9e-0179355c3d07,,05/08/2023 21:57,06/08/2023 08:26,06-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
90450055-defd-4426-8076-8e5d0646d1db,Inbound,Returns,Return request,Good ,23cb86aa-60a0-4c90-a909-3f2265b0aa4f,,06/08/2023 08:56,06/08/2023 09:29,06-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
ce924a5b-b796-4a4c-bdbc-e4e88b036288,Inbound,Returns,Reverse Pickup Enquiry,,38fa9684-a5c7-4d94-85b1-16d74c655356,,05/08/2023 19:45,05/08/2023 19:53,05-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
316189c2-3a14-4dbb-af50-ae1cdc7ec121,Inbound,Cancellation,Not Needed,,de9b3571-3ee3-4df9-88c9-4ab711636d29,21/07/2023 23:19,05/08/2023 23:22,05/08/2023 23:24,05-Aug-23,HYDERABAD,Books & General merchandise,599,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
d847cdf9-c3bf-4a14-8cc3-fe94ccdd20c5,Inbound,Returns,Service Centres Related,,b8d68c26-723b-4575-a8d2-fc0e3289eb2a,23/09/2022 00:48,05/08/2023 22:47,05/08/2023 22:58,05-Aug-23,KOLKATA,Electronics,1099,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
af06bfd0-3d81-4cad-810a-01a82e1e7c1d,Inbound,Order Related,Order status enquiry,,0b909ed3-cc02-4efb-a2f4-13edfb1e038b,,05/08/2023 13:46,05/08/2023 13:48,05-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
dfe372e7-04ea-4de4-a0d6-6897db707e1d,Inbound,Order Related,Order status enquiry,,c22608d4-f06b-4a5a-9f17-6098b77d25c4,,05/08/2023 20:29,05/08/2023 20:29,05-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
64dc0e40-d42a-43ab-ab46-d0db7c1934a8,Inbound,Offers & Cashback,Other Cashback,,ea5da26a-90aa-4566-ae83-081f80f24b19,,06/08/2023 07:23,06/08/2023 07:28,06-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
01c0b3b0-01f0-40e3-a2bd-5ebf3d054296,Inbound,Feedback,UnProfessional Behaviour,,6bb114e6-509d-49ff-93f9-e88f03594935,,05/08/2023 11:00,06/08/2023 09:18,06-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
1032825f-2aaf-43c1-8deb-5dee7b8bab07,Outcall,Product Queries,Product Specific Information,,ef1c8fce-fe2e-413c-a81d-15c9484ef9e8,,05/08/2023 13:23,05/08/2023 16:01,05-Aug-23,,,,439,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
c1237cf6-a958-4f8a-be84-22d667c6374a,Inbound,Order Related,Delayed,,86cdec35-cd4e-4710-a9f3-260afb168fb5,,05/08/2023 16:28,05/08/2023 16:29,05-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
d84b1033-8269-4a71-b5f9-1938f2b2f5b8,Inbound,Returns,Reverse Pickup Enquiry,,c21451c7-ad04-4d91-98b7-86ab30b61fba,,06/08/2023 19:12,06/08/2023 20:15,06-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1ec418f8-2370-42e2-83a8-751d9c8c9007,Inbound,Order Related,Delayed,,2840340c-9f32-41e0-9253-d66960c84e59,30/07/2023 08:58,06/08/2023 19:37,06/08/2023 19:37,06-Aug-23,LANJIGARH,Books & General merchandise,435,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
69956548-c86f-4559-9e5f-a66116a095dc,Inbound,Order Related,Order status enquiry,Nice ,b179850b-39ac-47a9-a580-c7b1b2b2041f,,05/08/2023 20:14,05/08/2023 20:49,05-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
2066df2c-0f66-4ddc-b098-e6a5bc1ca450,Inbound,Returns,Exchange / Replacement,,92e8ca70-6ffa-4455-9e41-0e14b63f1915,,05/08/2023 21:17,05/08/2023 22:13,05-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
0a9ee3ae-d0b9-45b7-87a3-1a9fc9ed566a,Inbound,Order Related,Seller Cancelled Order,,c1213e90-e677-4e11-b543-e9eae52e6bf4,,06/08/2023 06:49,06/08/2023 06:52,06-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
d75f0f83-426f-4f0e-ba2b-9c08736c89cb,Inbound,Order Related,Order status enquiry,,7507653e-aea4-4a08-b733-704b20308c64,,06/08/2023 19:36,06/08/2023 20:40,06-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
aa28f319-54c5-49fd-a9ae-1b6244de730d,Inbound,Order Related,Order status enquiry,,263924e0-17bd-4d72-aac7-0e2f9807fd20,03/08/2023 23:58,04/08/2023 19:17,05/08/2023 08:49,05-Aug-23,NEW DELHI,LifeStyle,853,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
32d02ece-7227-4399-a9c6-5f7d5030c6e4,Inbound,Cancellation,Not Needed,It was very nice to talk with customer executive thnk foe resolved my query ASAP.aslamualkum ,2552b130-b4c7-4a0c-b7b1-8edc0daf0ecc,,05/08/2023 15:50,05/08/2023 15:53,05-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
3d6b3382-7b3f-4d08-9c7b-6c584619bffe,Inbound,Returns,Service Centres Related,,fd3a54ba-55e0-4f82-84e1-0875c94bbe86,,05/08/2023 16:20,05/08/2023 16:22,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2c219584-6e1b-46a3-8410-a3cd7068b64e,Inbound,Order Related,Order status enquiry,Change address option is not available..That's too baf,0cb2e3c1-7f6f-4dc7-b155-786b2daa46e8,,06/08/2023 15:02,06/08/2023 15:04,06-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
e01b80a4-7f8b-4281-b858-fc6dca4664d9,Inbound,Order Related,Installation/demo,Polite service by Shopzilla,56b925de-7cb8-46a2-9d6c-df7ba27c15bb,,06/08/2023 00:06,06/08/2023 00:16,06-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
e65f7a54-816e-40dd-bae3-1a3d4179f7a3,Inbound,Offers & Cashback,Other Cashback,,93460ee6-d522-46a1-be81-be1303219f62,,06/08/2023 19:18,06/08/2023 19:47,06-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
c81356b0-b1c8-4476-b58a-da3ecf0e53fe,Inbound,Refund Related,Refund Related Issues,,baed26d1-8f0b-454e-8036-441ef1e152a3,,06/08/2023 12:11,06/08/2023 12:13,06-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
e83ba4c7-70d8-4d4c-8ce6-6eacc48c06d2,Outcall,Order Related,Order status enquiry,Very good ,76c6f2ce-01cd-4681-a3ec-f623217b6eca,04/08/2023 00:34,06/08/2023 20:43,06/08/2023 20:45,06-Aug-23,PATHANAMTHITTA,Mobile,11499,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
e24aece5-2b68-4b68-8929-d0472f99c100,Inbound,Order Related,Order status enquiry,Nice help ki h,6ea0e979-a990-4b57-81d6-4b090ec90915,,05/08/2023 06:57,05/08/2023 06:58,05-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
ecb35ded-8a5e-40ee-96de-edd24732fe10,Inbound,Shopzilla Related,General Enquiry,Thanks,e470026f-a69a-41d8-a26e-147874b3e45d,,05/08/2023 08:45,05/08/2023 08:48,05-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
f52d5f6c-fb27-45a1-bc28-08e8cfe37dc0,Inbound,Returns,Reverse Pickup Enquiry,Customer support ko bolne ki formalities kum kre baar baar mafi chahte hai nhi bole ,dfc71aa1-0c66-416b-bf71-c8291503a551,,05/08/2023 14:33,05/08/2023 14:34,05-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
0374a35c-191f-4e37-995d-cb7f545f554a,Inbound,Returns,Return request,Very good person ,853747be-7035-4daa-bbb6-64e5a24c8c37,,06/08/2023 20:33,06/08/2023 20:40,06-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
0bffc2f4-28d0-4d2d-81ed-57966f0bfab6,Inbound,Order Related,Delayed,Dont make all time delayed delivery ,6060f86d-f4f4-439b-b8af-bfc97ce8bb5e,,06/08/2023 13:51,06/08/2023 13:51,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
2f1ef047-f5ef-43d2-bc6f-3d53a7888929,Inbound,Returns,Missing,,cf3545c4-1c87-4350-8825-cabf57808e73,,06/08/2023 07:32,06/08/2023 08:07,06-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
b8ae1dd3-3f18-4741-9c57-3121586dc6ca,Inbound,Order Related,Installation/demo,??????,b3e2c87c-af11-4582-ba32-241fa177953b,,06/08/2023 19:32,06/08/2023 19:36,06-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,2
3c620b52-1f2e-48db-9a13-5d3ced413d55,Email,Payments related,Payment related Queries,,65f0e812-7b4a-4b67-a317-acb10e80dd07,,06/08/2023 22:31,06/08/2023 23:47,06-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4342bdb2-71fe-4ae1-a457-ee57f9fef68f,Inbound,Order Related,Delayed,,977baf81-0fd6-4586-a167-e9b343dac692,25/07/2023 09:49,06/08/2023 06:49,06/08/2023 06:50,06-Aug-23,JHARSUGUDA,Electronics,1699,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,2
715f3221-1781-4965-9fac-3a4a5cfc69c2,Inbound,Returns,Reverse Pickup Enquiry,,93e3faf7-1d3b-4264-a714-fc421fdcb2f5,,05/08/2023 12:19,05/08/2023 12:21,05-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
41ca307c-95e6-4455-89ec-08891078d28a,Inbound,Returns,Reverse Pickup Enquiry,Nice costumers,56fa86c5-4429-442c-8d9c-32600fc6c208,,05/08/2023 12:41,05/08/2023 12:43,05-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
23754f59-2bac-4cf1-8428-81d03b16701f,Inbound,Returns,Return request,,a1caae79-ecf7-4573-9ec2-9dd6f9c7214c,,05/08/2023 12:55,05/08/2023 12:58,05-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
c6a91fa8-7045-482b-9056-0419b574dc51,Inbound,Returns,Wrong,Advisor behaviour and politeness appreciable ,701effa3-2484-4602-bee3-2328752a7e7d,,05/08/2023 16:41,06/08/2023 19:11,06-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
cbac4eaa-5f4d-4620-8298-f5e9159b4047,Inbound,Returns,Missing,,40f6a847-b204-49d9-99d0-ec300c5ba9c7,,05/08/2023 16:50,05/08/2023 17:31,05-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,3
dc0eb4c7-ce1f-418a-b77e-e9bd7f44ac7f,Inbound,Product Queries,Product Specific Information,Thanks Shopzilla ,79e8023b-2d0b-4057-a51e-0a55daa88688,,05/08/2023 21:36,05/08/2023 21:37,05-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
4e17b638-1876-440d-9c4d-6e665985d3b0,Inbound,Returns,Reverse Pickup Enquiry,4 month not resolve my issue ??????????,ed6d8ade-c470-4a00-a336-0b59578461c2,,06/08/2023 16:40,06/08/2023 19:09,06-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
1c513e8b-b798-46e8-81f3-7939a883d228,Inbound,Product Queries,Product Specific Information,Best customer service support ,e62ba65b-c9d5-454d-b1f8-8bf776a9376e,,06/08/2023 18:39,06/08/2023 19:14,06-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6da2a208-cca1-4707-b0dc-074352ae9e1b,Inbound,Order Related,Order status enquiry,Untill and unless as a customer I will get my solution hardly such things matters ,a9f51973-fca8-45d0-aa0b-155cc821c454,23/07/2023 10:16,06/08/2023 00:11,06/08/2023 18:55,06-Aug-23,GHAZIABAD,Electronics,12990,,William Melton,Jackson Park,Michael Lee,31-60,Evening,3
0d1d3f6b-6503-416d-9ebf-a43a063e8ddd,Inbound,Order Related,Installation/demo,Please reply my product product issue manufacturing is connected not connected charging is,622b577e-b156-462e-b768-508c69d86ca4,21/06/2023 23:37,02/08/2023 15:43,05/08/2023 12:47,05-Aug-23,BHARATPUR,Electronics,1099,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
5eca347e-4925-408f-b8be-c1da9d12b56b,Inbound,Returns,Return request,,66d48079-168d-4185-953d-013da475caa5,15/07/2023 11:35,06/08/2023 09:56,06/08/2023 10:00,06-Aug-23,NEW DELHI,Books & General merchandise,1799,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e748ed5-3ac2-4c10-938b-303e0486a217,Inbound,Returns,Wrong,Thank you so much ma'am for your information ??,97c29c49-7e9e-4f47-8dfa-f1d5a0517ae4,02/08/2023 18:40,05/08/2023 12:00,05/08/2023 12:05,05-Aug-23,TIRUVALLUR,LifeStyle,499,,William Hall,Isabella Wong,John Smith,>90,Morning,5
96f4aa40-b87a-4ffb-9853-cb09e2ab9176,Inbound,Returns,Wrong,,0d55152c-cc55-4b98-b997-c614529f36f6,29/07/2023 13:30,04/08/2023 20:59,05/08/2023 11:57,05-Aug-23,Pawai,LifeStyle,495,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
52083916-3ab5-49ec-a370-50ecd1bb8d89,Inbound,Offers & Cashback,Affiliate Offers,,921e5bc9-f548-4764-8b2e-6f7404acb8a0,02/08/2023 21:39,05/08/2023 22:13,05/08/2023 22:13,05-Aug-23,MUMBAI,Mobile,29999,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
88c9c152-abc2-4550-adff-83bad0965396,Inbound,Order Related,Installation/demo,,f776feb4-edbf-4bc6-81c3-7b22359c6dbd,,05/08/2023 13:42,05/08/2023 14:05,05-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
d1f46f7b-c0c5-4ee9-8a4c-996e6ad2ffb1,Inbound,Refund Related,Refund Related Issues,,ac0f5549-e711-4a94-93c5-a129095a396d,,06/08/2023 16:53,06/08/2023 20:34,06-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
472daaf8-ab40-41b2-ba0c-a04be7b886cd,Inbound,Returns,Missing,,08a830f8-dc01-49cb-89de-3b139be8539c,,06/08/2023 18:44,06/08/2023 18:52,06-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fee07aae-770b-4956-8553-9ef8ead47205,Inbound,Order Related,Order status enquiry,,464bd575-106a-4849-933d-ded428cf0c14,03/08/2023 15:09,05/08/2023 17:03,05/08/2023 17:15,05-Aug-23,MORADABAD,Electronics,79990,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7098c806-18c4-486f-9a61-45b29ce4e99a,Inbound,Returns,Reverse Pickup Enquiry,5,2fb87098-6bc8-481b-9079-e1a62db3d0ee,,05/08/2023 13:14,05/08/2023 13:30,05-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
2f8f4a3f-2f6b-4689-869a-f948001e68fe,Inbound,Returns,Reverse Pickup Enquiry,,92c3c20c-5983-472d-ad42-a2b9f324fef4,,05/08/2023 14:17,05/08/2023 14:19,05-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
d1286d59-41af-4054-be42-07452318fa0c,Inbound,Order Related,Delayed,,be8ea509-884d-46dd-ad52-65a28833a83c,,05/08/2023 19:54,05/08/2023 21:05,05-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
6ab7ddf0-8918-4acd-9caa-7354f1ee113f,Inbound,Order Related,Order status enquiry,It could be better to solve the issues within a reasonable time.,49c88012-d1b9-404c-ac44-e8301a387e5e,,06/08/2023 09:32,06/08/2023 09:47,06-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
3927df2f-fc28-4806-9bf1-f6b6624619bc,Inbound,Returns,Service Centres Related,I am not happy with Shopzilla service very bead service I not refer any friends and relatives ,041969ad-1e7b-4534-a994-159cf1f52ac6,,06/08/2023 20:14,06/08/2023 20:15,06-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
92b592e1-002c-4fc4-8f5f-81fd1eac948a,Inbound,Feedback,UnProfessional Behaviour,,a307b776-b50f-47ec-8c11-c8d0634b5dce,27/07/2023 21:11,04/08/2023 21:29,05/08/2023 09:39,05-Aug-23,OSMANABAD,Books & General merchandise,14999,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
383b45f7-678a-4039-8766-14c2f73f5012,Inbound,Refund Related,Refund Related Issues,,969424ef-4837-490d-a744-855560ec4d6d,,06/08/2023 20:54,06/08/2023 20:56,06-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
b6e88deb-51ae-459f-b259-7fd2a375cea7,Inbound,Returns,Exchange / Replacement,,955eb847-996d-44c8-b63d-316c82d95104,,05/08/2023 12:38,05/08/2023 12:41,05-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
1f0024c8-5629-41b3-b83a-4a1ffc3e098c,Inbound,Returns,Reverse Pickup Enquiry,,1b9491f9-2bc2-4932-9615-3674461ac01f,,05/08/2023 13:02,05/08/2023 13:08,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
33b1418e-bf7a-48b9-9d8b-b84416f25aa1,Inbound,Order Related,Installation/demo,Very bad Shopzilla customer service ,7f19a421-1a5f-471d-ab4a-14fe3e98ec16,,05/08/2023 13:46,05/08/2023 16:00,05-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8ebe8a8e-bf09-4658-a267-6910963ad508,Inbound,Order Related,Delayed,,29826e8d-f0d5-49f6-9ee7-8fcfad14d4dd,,06/08/2023 08:37,06/08/2023 08:38,06-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
1b4abf57-01d7-4f38-9612-d6150032812f,Inbound,Returns,Reverse Pickup Enquiry,Customer support ok but please my problem solve this silver home ,e7f0e8ef-978a-410f-8067-cd2c8b629b18,,05/08/2023 20:51,05/08/2023 20:53,05-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
c27e6450-ad78-4976-96cd-bbd2e6e3ca68,Inbound,Order Related,Invoice request,,d25aca78-f221-443a-ba3f-0beacb25f277,,06/08/2023 18:07,06/08/2023 18:10,06-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
2edb52d5-c9a8-43c2-8733-550e0898b9c0,Inbound,Refund Related,Refund Related Issues,,8a96c424-ac64-46a8-bee5-42ff1811b59f,14/07/2023 18:49,04/08/2023 11:19,05/08/2023 16:02,05-Aug-23,MUZAFFARPUR,Books & General merchandise,455,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,1
1ade4679-aa2a-46de-bcfb-2173945b0fc8,Inbound,Order Related,Delayed,,1702ab2e-801f-440b-af6d-cd1b1b92bc67,,05/08/2023 19:26,05/08/2023 19:27,05-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,3
9ce97716-4aa7-4287-86d9-6aba224c3da8,Inbound,Order Related,Order status enquiry,,d3df549a-f6bd-460c-877c-ff4d05d1a089,,06/08/2023 00:21,06/08/2023 05:50,06-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
7d6816eb-93ba-4c8b-83a1-8533f2f07f73,Inbound,Returns,Service Centres Related,,cceb9db6-3bfc-4e68-81f5-686d12db37c6,,06/08/2023 08:13,06/08/2023 08:32,06-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b9f61764-9475-4f03-ba12-51bf5a73f5a9,Outcall,Product Queries,Product Specific Information,Very good customer service,f40bf2b6-3933-4057-98b1-4e1a344522c1,,06/08/2023 18:18,06/08/2023 18:35,06-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
c6e78150-b7e0-450e-a956-f504addd7eaa,Inbound,Refund Related,Refund Related Issues,It's been 15 days and still my query is not resolved ,40675cfa-b8cc-4ca3-acc1-89d3ef21adea,,05/08/2023 06:57,05/08/2023 07:13,05-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
1c012017-95c9-4aa9-9dc7-1f94f16d5c45,Inbound,Feedback,UnProfessional Behaviour,,3f123260-535e-4972-aa7b-fe9389bfc92e,,06/08/2023 09:13,06/08/2023 09:20,06-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
59606861-df0b-450b-81d9-1aec1a5ea048,Inbound,Returns,Reverse Pickup Enquiry,,6011bc8b-9fb5-4fbf-8d39-5e9c64178a4a,,06/08/2023 12:20,06/08/2023 12:27,06-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
601d59e9-412b-4a7b-a611-bc6e6cbfe755,Outcall,Order Related,Order status enquiry,,7e075f6c-38fe-49f7-8d82-505fa9f20e7e,,06/08/2023 20:30,06/08/2023 20:39,06-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,5
f9362ea5-a0c6-4710-8fe5-97339b2c8e99,Inbound,Feedback,UnProfessional Behaviour,,eebc545f-45b9-4b19-88d3-80ca02f5ceb0,,06/08/2023 16:15,06/08/2023 19:39,06-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
fc025f8a-35ad-45b0-b2b7-cb105939503e,Inbound,Shopzilla Related,General Enquiry,Customer service is too less cut the call any time ,a41987c6-55c5-418e-bb72-d135b27c4c43,,06/08/2023 22:20,06/08/2023 22:27,06-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
12a15a58-efd9-4dbb-bf65-2aa60597687c,Inbound,Order Related,Order status enquiry,Deliver the product as soon as possible ,dd84d3d7-5f3a-4cd2-b00b-185fefa7727b,,05/08/2023 17:15,05/08/2023 17:16,05-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
af34f53c-023b-43b8-984e-7cd8d88ab688,Inbound,Returns,Return request,,53332ace-5a52-4480-b81d-0ef079483eb8,,05/08/2023 18:20,05/08/2023 18:24,05-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
edd012d1-38fa-4753-8ed3-48887ab115aa,Inbound,Returns,Missing,,d4a2a772-d6be-47b2-b268-f8c5dcea7832,,06/08/2023 15:14,06/08/2023 15:23,06-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
3a493924-7c93-4414-98c5-0f875b4c977f,Inbound,Order Related,Invoice request,,3c0c6fc4-804c-41ac-862a-690a0972ee93,,06/08/2023 16:47,06/08/2023 16:50,06-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
cedc9e2e-9bde-44cd-bf2d-448a4a43b092,Inbound,Returns,Exchange / Replacement,,68794f3f-af8c-4994-85d1-4ef59331ee8e,,06/08/2023 20:25,06/08/2023 20:27,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
88e57653-496f-444d-a61c-5219efff645e,Inbound,Returns,Fraudulent User,,9de10b8a-a97e-426d-b9cb-4b543d202b14,,06/08/2023 22:44,06/08/2023 22:48,06-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
3f26fd78-6793-46a7-8b91-a79050418508,Inbound,Returns,Damaged,When in issue is not your predefined options then you should have an option to mention the reason in other option area.,4e5164e1-0a2c-49d5-b71e-a9c1c34fb596,02/08/2023 17:50,04/08/2023 09:12,05/08/2023 09:50,05-Aug-23,GHAZIABAD,Books & General merchandise,274,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
83b83d52-7108-4150-b35b-9c12e410a8ea,Inbound,Returns,Reverse Pickup Enquiry,,7cd7b145-3601-4d13-8676-d6da817c0f58,,06/08/2023 13:16,06/08/2023 13:18,06-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
e60f48ca-2d9e-4c91-a5dc-e9b665079f67,Inbound,Order Related,Order status enquiry,fast delivery ,c800d552-64e8-474a-b619-56f35216a055,02/08/2023 18:14,05/08/2023 11:55,05/08/2023 11:56,05-Aug-23,FATEHGARH SAHIB,Electronics,935,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ecf1c6f0-35e4-4d2b-ad4a-ef63117de004,Inbound,Payments related,Payment related Queries,,7869b447-4c2a-4bc2-94a0-74ad12664c78,,05/08/2023 08:49,05/08/2023 08:50,05-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c44b5fd3-f8dd-48e3-9d0d-d1829a106c9f,Inbound,Returns,Reverse Pickup Enquiry,,84648e8f-e697-4910-b39a-36ce2688961a,,05/08/2023 21:33,05/08/2023 21:34,05-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
5659d6f3-b6fe-40a8-9ac3-57c66ec54cbb,Inbound,Returns,Reverse Pickup Enquiry,Good ,df3cc27e-695f-41ed-ba2b-1d8791db933c,,05/08/2023 23:04,05/08/2023 23:06,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
1406c7e9-5407-45f5-ab4b-5c11e95d753d,Inbound,Returns,Return request,good ,d8bb8eff-ec21-4c76-af59-b62e15386ea4,,06/08/2023 09:03,06/08/2023 09:06,06-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
5bbe9d2c-f45c-4d2f-9ee8-f43a0a6a27b5,Inbound,Returns,Reverse Pickup Enquiry,Good,c2d8bd15-e29f-4bb3-a5c8-0dd7b448c3d1,,06/08/2023 21:02,06/08/2023 21:09,06-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
214acd28-9931-4d37-9f5d-b6cf688e7259,Inbound,Order Related,Installation/demo,,f7152de1-1442-4c23-a74c-a142989005e8,,06/08/2023 22:08,06/08/2023 22:11,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d0a2ba15-96db-4a00-b3b1-d41a09426113,Inbound,Returns,Fraudulent User,,6a31716e-1e71-4b00-9921-bbeab5873a06,,05/08/2023 09:51,05/08/2023 09:54,05-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
f17183ac-0182-4585-ba70-7bbc403275a0,Inbound,Shopzilla Related,General Enquiry,,aa2106fb-7b4e-468a-aaf6-5022a5c2d8f5,,05/08/2023 14:08,05/08/2023 14:10,05-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b0262b22-7499-4e4e-a2fa-8607b96b7249,Outcall,Returns,Fraudulent User,,59e41c25-5c96-417c-916f-117123cb81e4,,06/08/2023 10:52,06/08/2023 10:53,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
7200b8ef-cad6-4c8d-a667-ac4c0af6f511,Inbound,Offers & Cashback,Other Cashback,Nice service ,c84294cb-3e1a-4ec3-8ba8-afc43d521152,,06/08/2023 10:49,06/08/2023 10:51,06-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
8645bc97-eaa2-4a15-8d7e-7d47575eccca,Outcall,Product Queries,Product Specific Information,10 out of 10 excellent customer care support. ,446102a4-0838-451c-a016-9ec3dac06b9d,,06/08/2023 21:58,06/08/2023 22:13,06-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
f278aafc-4f35-40e9-a620-4fd72243e1b2,Inbound,Returns,Fraudulent User,,cf6a22f6-848f-4860-a694-78ae4c7231ca,29/07/2023 15:59,06/08/2023 14:33,06/08/2023 14:38,06-Aug-23,JAIPUR,Electronics,1499,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
27751e1b-57f3-4dde-b518-922c622c8347,Inbound,Returns,Return request,,c6629eca-7831-439a-8832-ba667d4991c0,,05/08/2023 17:06,05/08/2023 17:09,05-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
15434067-3359-417c-b400-ddec9658b1df,Inbound,Returns,Reverse Pickup Enquiry,Talk very smoothly ,63d4418a-363b-430e-b677-27d8cae88e9b,,06/08/2023 10:39,06/08/2023 10:40,06-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
ca645374-0be9-4be8-957e-28e0ae8a0964,Inbound,Returns,Product related Issues,,0c8134ba-9655-4c9a-8d9d-59adb2af62c3,,06/08/2023 15:48,06/08/2023 16:07,06-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
11e98845-d9d9-45b7-a42d-0012d17d679a,Inbound,Returns,Wrong,Thanks ??,2e45b5fa-3e20-4e43-a191-c66b71efe0d7,23/07/2023 21:06,05/08/2023 11:19,05/08/2023 12:13,05-Aug-23,MOTIHARI,LifeStyle,1519,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
aaf0f35f-3cd4-4acb-9048-b0cf01dade37,Inbound,Order Related,Order status enquiry,Customer service is very poor not the customer executive but Shopzilla delivery service is very poor want to give negative points.....very disappointed ,91099b8e-2664-4af0-8941-833f673f3504,,06/08/2023 21:53,06/08/2023 21:54,06-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
8ce1a40c-ff83-4761-9838-2af84b4ba691,Outcall,Returns,Fraudulent User,,40f251c8-82bf-4cd2-8b3c-dba5eb90cf59,,05/08/2023 11:12,05/08/2023 13:18,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
248d958e-9d04-4be6-a253-634c52cc32d8,Inbound,Offers & Cashback,Instant discount,,2e0b472b-e76c-4418-837f-87319764a376,,05/08/2023 21:34,05/08/2023 22:29,05-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
35ba9812-4c97-4f1a-91e4-2911497131cb,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer support ,0c23b2d5-076a-4a3d-80ee-a40bcc33ef51,,06/08/2023 20:23,06/08/2023 20:44,06-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
f6431317-70e9-4442-bd3e-380f8f836c1e,Inbound,Returns,Return request,,e0689e9b-fa63-4f45-9d3f-bba9b4a77039,,06/08/2023 22:50,06/08/2023 22:54,06-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
20eb6aad-81cf-49a9-9010-cf677977ad62,Inbound,Returns,Return request,,bebdd924-b6f3-48a5-824c-828277c48fa5,,05/08/2023 13:23,05/08/2023 13:25,05-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
e2396f16-589d-4729-99aa-eb2dd4cce3eb,Inbound,Feedback,UnProfessional Behaviour,delivery executive side bad experience and your customer executive give good service,3c41d804-0592-4fe6-b480-bf57b0462a3e,,06/08/2023 14:50,06/08/2023 14:52,06-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
ce71e262-11da-4abc-bd75-749a41718deb,Inbound,Payments related,Payment related Queries,service of your delivery partner i.e.   is highly disappointing ,5f01f82c-e300-415e-9e45-bf3b9b951a5f,,06/08/2023 18:42,06/08/2023 18:57,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b97be744-b02b-4bef-a2bf-b2d808f162ec,Inbound,Order Related,Order status enquiry,,e45f4241-a4b6-40dc-b2f5-34201bcd3440,30/07/2023 12:46,05/08/2023 18:34,05/08/2023 19:06,05-Aug-23,JALGAON,Mobile,32999,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
c56b08d6-31f2-42bc-a0e1-aa6a8d73bfaf,Inbound,Returns,Reverse Pickup Enquiry,,24dc10e7-9bd9-4b0f-9654-9fb12df29efb,,05/08/2023 13:05,05/08/2023 13:06,05-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
deedf10c-fc0f-42b1-8dcf-8f06c7c6ac16,Inbound,Order Related,Delayed,,d03a5260-30ec-4955-a228-a4b43cab2527,,05/08/2023 23:20,05/08/2023 23:21,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ca2b1a84-a5de-4c19-a8c1-1a3e0919aa87,Inbound,Returns,Return request,,80b8e9cf-cc96-4e49-b819-ac757672c1d5,,06/08/2023 22:48,06/08/2023 22:51,06-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
1026aa4b-2d12-48ed-94eb-f48d41b91f5a,Inbound,Order Related,Customer Requested Modifications,Good ,b9b41664-1e47-4f95-8b96-4cec3fa560cc,,06/08/2023 11:30,06/08/2023 11:31,06-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
67abbfac-0851-47d5-bf50-7d3ea743b436,Inbound,Returns,Reverse Pickup Enquiry,Very good,e34d5255-9c18-4c35-aa33-9c1288d74485,,05/08/2023 06:40,05/08/2023 06:43,05-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
6599d5a8-454c-4314-a514-07c96e7a5367,Inbound,Returns,Return request,,650d02c9-872b-4720-b3b0-0112f4f3b43f,,05/08/2023 13:38,05/08/2023 13:42,05-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
87d4b9ef-431e-4382-b27c-15fd147750bd,Inbound,Payments related,Online Payment Issues,,122127e2-0548-4241-8d9d-66d775237827,,06/08/2023 14:46,06/08/2023 14:47,06-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
89167d12-f031-4296-af33-68b6ff1e44a1,Inbound,Product Queries,Product Specific Information,,28ef6c75-9bb9-40d8-9acb-8f925d529e1e,,06/08/2023 17:21,06/08/2023 17:22,06-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
7dd420d9-1c98-4a27-a579-56e1f947dfc0,Outcall,Refund Related,Refund Enquiry,,516d0481-a98e-417d-aae2-2e272ee5c143,,06/08/2023 17:30,06/08/2023 17:31,06-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
77c1c242-41b6-47f7-bb6d-4acc0507dc08,Inbound,Refund Related,Refund Enquiry,,3e52d79c-d1b8-4675-ba27-e60c0be79f72,,06/08/2023 01:03,06/08/2023 01:04,06-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
41ebaf10-715b-4810-95d8-e77432ccf715,Inbound,Product Queries,Product Specific Information,,781acbcd-18ca-4616-8843-05102fd366bf,,06/08/2023 09:53,06/08/2023 10:30,06-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,2
724d4d55-1d67-4278-aa9b-d0b3d8f01911,Inbound,Cancellation,Not Needed,,da8ca79d-700a-4ad4-bd94-ad6c17abcbd7,27/07/2023 13:16,05/08/2023 08:24,05/08/2023 08:29,05-Aug-23,VARANASI,Books & General merchandise,98,,David Reed,Madison Kim,John Smith,>90,Morning,4
e5a98134-5cb9-41c7-943f-978f9e23c59d,Outcall,Returns,Reverse Pickup Enquiry,,c8bcf42e-9a9f-4633-a7d4-71fd1845b04d,,05/08/2023 20:51,05/08/2023 21:01,05-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
916538a7-8a4f-437a-b38e-aeb3ae26ecf5,Outcall,Returns,Return request,After contact so many customer cares today intractive customer care respond very positively and and my issue resolved very fast I am happy with intraction with this customer care support. ,e88be852-ca2a-49a4-9e91-33d942de7117,,06/08/2023 17:33,06/08/2023 19:36,06-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
d7e8e3e4-62d7-44f9-af24-a804eda58c8b,Inbound,Order Related,Delayed,Good,287a04b2-953b-4ab0-b9ff-5fb9f7bb29c1,28/07/2023 12:22,06/08/2023 07:07,06/08/2023 07:37,06-Aug-23,BHILWARA,LifeStyle,665,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
7d93b7c1-ec25-49e4-b1ec-2c2873b93f7a,Outcall,Returns,Wrong,,11edff36-245c-41f6-8ffc-4d0e53d0b56b,,06/08/2023 07:37,06/08/2023 08:38,06-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,4
6aa9e668-132b-486c-bb5d-8c58de6485e5,Inbound,Returns,Reverse Pickup Enquiry,,a43c6095-e038-4be5-9bdf-6f7500b60295,22/07/2023 14:41,05/08/2023 11:55,05/08/2023 11:57,05-Aug-23,PATNA,LifeStyle,249,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
1abd5457-2111-484e-85d8-817b7ab988a0,Inbound,Returns,Reverse Pickup Enquiry,,c0768ea8-490a-45cb-98c2-4b0f05090d28,,05/08/2023 08:45,05/08/2023 08:47,05-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
f55f953e-54fb-4f8e-86e8-35f6e987fbf6,Inbound,Returns,Fraudulent User,,9102b253-ad42-4390-8902-1364dbb07724,,05/08/2023 21:31,05/08/2023 21:35,05-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
4e230ce9-3d8b-43a3-bb6e-4d2c635c753f,Inbound,Returns,Return request,Please do something with my order. ,f729ce2d-bd7a-4c7a-be5d-5cfdca9153ba,03/08/2023 15:18,05/08/2023 22:01,06/08/2023 12:02,06-Aug-23,RAIGARH,Electronics,1699,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
8f3fa7c3-f650-4a64-88e4-011b1a84ec63,Inbound,Returns,Fraudulent User,Bad service ,6f18d2ba-5925-4957-812e-55f2fb9e2e06,,05/08/2023 09:05,05/08/2023 15:45,05-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
c0efdcc6-53c3-47c7-b7cc-82e648eaeb58,Inbound,Returns,Wrong,,09edd0e5-20c2-4813-85b5-e35b802616c2,,06/08/2023 12:41,06/08/2023 12:43,06-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
9bf121bd-35ce-46b6-9b52-162acf5c910e,Outcall,Order Related,Customer Requested Modifications,Customer service is very very poor,37eef090-c316-4b12-80cc-007e599d819b,,06/08/2023 13:01,06/08/2023 13:01,06-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
6f177b25-52a0-4d0e-bd85-311d87cd863c,Outcall,Returns,Return request,,4e013c1f-762b-4bd9-bc1a-cd5ef87a75c8,04/08/2023 02:05,06/08/2023 14:46,06/08/2023 14:50,06-Aug-23,KOLKATA,Electronics,799,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
c1206e43-b35c-4d4d-8794-849221cca05e,Inbound,Order Related,Invoice request,,ffe98301-bfb9-458f-8c08-08e31896867a,,06/08/2023 14:05,06/08/2023 17:31,06-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
682bc410-8880-4f31-bbbf-a9bb99559beb,Inbound,Returns,Return request,,7fe5a1e9-9b64-4764-80ee-3864ca0496b4,,06/08/2023 22:26,06/08/2023 22:40,06-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
5eddd1d8-322e-4c78-8681-b91977f9ebca,Inbound,Order Related,Seller Cancelled Order,,95677521-555f-4a0d-9970-8ad99f183fd7,,06/08/2023 23:09,06/08/2023 23:11,06-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
6c1bbfd5-9abc-4e28-b959-6320833309ed,Inbound,Order Related,Installation/demo,,55fe9811-7e75-45b6-b4ce-b48879c34143,,05/08/2023 07:57,05/08/2023 17:44,05-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
c36a45dd-0166-4e2f-aa4b-7677e9c90338,Inbound,Returns,Reverse Pickup Enquiry,,17c5edfa-bda4-4929-aabc-60bcd602071c,,05/08/2023 11:23,05/08/2023 12:46,05-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,2
7be99c65-07e9-454f-82c9-c24e3550a07b,Inbound,Returns,Return request,,52b38aaf-b20c-40db-933f-6dddfb540dba,,06/08/2023 16:43,06/08/2023 16:45,06-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,4
670643df-e50d-4ac3-9e47-667397dfc3c9,Inbound,Returns,Return request,,2d2bd89d-bab9-4180-b5e7-9318d013bbeb,,06/08/2023 16:55,06/08/2023 16:58,06-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
7e0057a0-13f7-41e6-a365-691cfea67984,Inbound,Order Related,Delayed,Worst e commerce company ,2bb8837a-8f1c-4720-b3e3-9707a2963bc2,,05/08/2023 21:00,05/08/2023 23:12,05-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
bee55410-4cc9-4d19-93b0-fc935bbedf84,Inbound,Returns,Reverse Pickup Enquiry,Good job,711e3a46-c70b-4985-8139-84f707febef8,,05/08/2023 20:08,05/08/2023 20:10,05-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
471117ff-9838-4862-91aa-22c297307706,Inbound,Returns,Reverse Pickup Enquiry,,0af0a432-d8fb-4d49-9015-0ea385fcbe82,,06/08/2023 19:05,06/08/2023 19:06,06-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
8303e70b-0584-435e-9eab-49c11840811f,Inbound,Feedback,UnProfessional Behaviour,,b83d1897-08d8-4f95-b058-bbf14024bb93,26/07/2023 09:41,05/08/2023 16:21,05/08/2023 16:27,05-Aug-23,DAUND,Books & General merchandise,346,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,3
ff3cc5ef-c337-42b9-90fb-4cdfe362c548,Inbound,Returns,Exchange / Replacement,,ee3a4cd5-ad6f-46e0-9335-30cb0665f400,,05/08/2023 22:30,05/08/2023 23:18,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
63987e74-806c-4a02-bc31-3d4020a558fa,Inbound,Returns,Fraudulent User,Make available Bengali speaking customer executive ,815669b2-f405-42a9-86dc-8fa53cecf519,,05/08/2023 08:10,05/08/2023 08:13,05-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
6dcbbca1-9e5a-4dff-be49-38a69833b7b3,Inbound,Refund Related,Refund Enquiry,Not great,025b9d71-59c3-47b0-b442-d67df3931544,,05/08/2023 11:09,05/08/2023 11:20,05-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
a3014f43-85f3-4213-a6ab-267b3e3dad6e,Outcall,Payments related,Payment related Queries,,9df0f8d8-0714-4925-bf72-583a5328652e,,05/08/2023 14:42,05/08/2023 14:52,05-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
6ab17315-9d6f-4166-a66a-152f1050e34b,Outcall,Cancellation,Not Needed,,a2b01c20-6921-4912-a2a1-6b2a772bf909,,05/08/2023 16:11,05/08/2023 17:00,05-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
1b4d6ee3-6f05-4c59-9923-ff3e0a011704,Inbound,Returns,Missing,,9602a3ff-01d9-4740-8cbe-fede2156ae00,,06/08/2023 10:00,06/08/2023 11:32,06-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,4
5b9910cd-f823-44f7-a38e-fa65feecffca,Outcall,Payments related,Payment related Queries,,2b0a96e8-d5b1-409b-bc5e-0e29a5c45440,,06/08/2023 21:10,06/08/2023 22:27,06-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
22989541-ef1f-4980-909f-432160e73150,Inbound,Order Related,Customer Requested Modifications,Very very good ,b44050b7-fafd-41fc-bdd3-d1bc9e67fe71,,06/08/2023 00:10,06/08/2023 00:17,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
cbae2bf4-c006-40f2-9c56-b154a4f42a7e,Inbound,Product Queries,Product Specific Information,,6b6257e8-ea27-4cd1-a63d-039403a5638d,,06/08/2023 12:58,06/08/2023 13:08,06-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
99dca705-81fe-4ab6-873c-8b87debed94b,Inbound,Returns,Reverse Pickup Enquiry,  service is good,4c9970a4-0545-4130-9eb5-50b68bfdb9f8,,05/08/2023 11:20,05/08/2023 11:21,05-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
fa0d9de6-130f-46cd-88a3-e4ec6b29df4f,Inbound,Product Queries,Product Specific Information,,4192876d-7160-4d5c-becb-50a0737c0439,,05/08/2023 20:00,05/08/2023 20:02,05-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
6639e7a7-cb41-4d28-b21f-56e5eac39800,Inbound,Returns,Reverse Pickup Enquiry,Please engage good seller with Shopzilla ,91d83cc2-621c-4b49-8b4f-f85d86b0d840,,05/08/2023 21:21,05/08/2023 21:31,05-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
19c36815-f655-47c1-b824-0d0db4bc5316,Inbound,Shopzilla Related,General Enquiry,,894c9f7f-e706-4486-a7d3-eb2af11d38f8,,06/08/2023 17:06,06/08/2023 17:08,06-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
53160350-d1d9-49e3-9dbf-09055e524203,Inbound,Refund Related,Refund Enquiry,Make amount vouchers transferable to  a bank account.,b838c602-b735-4795-8db9-ee7cb8f5784f,,06/08/2023 22:51,06/08/2023 22:55,06-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
1dded465-7705-4cb8-9cd4-5bab84801732,Inbound,Returns,Return request,Ok,5fb7d7cf-f75a-4889-9b4e-43ce18635a70,27/07/2023 20:20,06/08/2023 17:02,06/08/2023 17:05,06-Aug-23,JAHANABAD,Electronics,965,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
0a05ab12-47bb-4dfe-938a-2cb1892e2308,Inbound,Returns,Reverse Pickup Enquiry,I want my money back because Shopzilla web discription provided to customer is wrong Shopzilla make customer foolish regarding MRP ON web and MRP is different on your (Shopzilla) delivery product.It means something is wrong with your product ,6aa85c18-ad94-4205-9020-ecbfea7d0fa5,,06/08/2023 10:35,06/08/2023 12:07,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
7f01641e-5912-4839-ad5e-afce7c068755,Inbound,Returns,Return request,,84d009a0-8e9c-41a1-bd0a-53d16d9ad6fe,,06/08/2023 13:15,06/08/2023 19:18,06-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
fb0071a8-be7f-4657-82d4-366bb6b5023c,Inbound,Order Related,Installation/demo,,e2a92365-44ec-4ed4-b871-11a81eae98ea,,06/08/2023 19:18,06/08/2023 19:20,06-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
5aa6e613-6bd8-4e1a-b572-b7962441b7f6,Inbound,Order Related,Customer Requested Modifications,Very helpful and also gave additional information.,0890f83a-8694-4610-811f-14f802e876b4,,06/08/2023 21:31,06/08/2023 21:32,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
0a3d1c8a-c0c1-4e48-b7a7-b421fde84535,Inbound,Product Queries,Product Specific Information,Thanks ,4c64069e-f74c-480b-92c2-70dea6c58cf7,,06/08/2023 21:30,06/08/2023 21:37,06-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,4
b2f457f0-320b-4fdc-85e8-0eccdeb8336a,Outcall,Returns,Service Centres Related,,05e23773-9e20-4769-b467-fb55bb304801,19/11/2022 09:42,04/08/2023 11:36,05/08/2023 21:32,05-Aug-23,TARAKESWAR,Mobile,974,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
b90a4672-1d0d-4586-9182-346b55a2f464,Inbound,Returns,Reverse Pickup Enquiry,,444cc89f-abed-43a7-8fd9-20e6b7cb9ed4,,05/08/2023 09:44,05/08/2023 15:09,05-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
e2a1b7dd-f1de-4eab-aabc-91daf2cbc80a,Inbound,Order Related,Installation/demo,,c38f091b-f48e-44d2-bcc0-90e8394980fc,,05/08/2023 10:14,05/08/2023 10:23,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
4c6ceee0-540a-4918-a5c0-3c5d8e6ed0d5,Inbound,Returns,Wrong,,8c52328d-981d-4a67-a8e4-9541020b8dcb,,05/08/2023 11:00,05/08/2023 11:08,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
f3c803ad-83ea-4e22-9286-8fa762339df9,Inbound,Product Queries,Product Specific Information,Thanku bhya ,04d90597-d3a4-49ab-ac1a-6a0bdf5813c4,,06/08/2023 01:53,06/08/2023 01:58,06-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
0ab90900-a3b8-4076-9695-bd07576a6ca5,Inbound,Returns,Reverse Pickup Enquiry,,babd6c80-1815-4ca0-9368-abcbfd1a49c4,,06/08/2023 14:48,06/08/2023 14:50,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
da7fa5a7-a2d3-4b7f-8911-03097d56b5c4,Inbound,Feedback,UnProfessional Behaviour,,6bcbc9c5-5de3-4e92-8d92-b2914f5e4394,18/07/2023 00:48,06/08/2023 16:19,06/08/2023 16:20,06-Aug-23,NEW DELHI,Books & General merchandise,1649,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
4653ace0-9cb9-43ca-98cc-66fe56460795,Inbound,Order Related,Installation/demo,Kuch bhi achha nahi hai ,8d82c3df-4c49-4967-a979-dc24fd4508e5,,05/08/2023 17:02,05/08/2023 17:06,05-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,3
6491e67f-cb09-4798-9cf8-1e5478acbac4,Inbound,Returns,Fraudulent User,Good service by customer support executive ,51f1876c-5fe9-4eee-ad06-ec15b003c67f,,05/08/2023 17:01,05/08/2023 17:33,05-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
26faf65a-bba5-494a-832b-0091abd6c740,Inbound,Order Related,Installation/demo,,7d40f389-6fed-4887-b147-e4b9ed3f2ff7,,06/08/2023 21:17,06/08/2023 21:18,06-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e814a766-9f48-475b-92ce-d991049fbabb,Inbound,Order Related,Delayed,,7ad8c57c-4c57-4b35-bb97-f14f2a1e1eb7,24/07/2023 17:13,06/08/2023 08:18,06/08/2023 08:20,06-Aug-23,SAYAN,LifeStyle,299,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
23e81d31-73c2-4d04-8d18-e30e02651daa,Inbound,Returns,Return request,????????????supar ????????,80e61ae0-7b9a-4fd8-801d-f35b564fafc0,02/08/2023 17:32,04/08/2023 19:10,05/08/2023 11:07,05-Aug-23,ALATHUR,LifeStyle,499,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
35ce59a9-ee3c-4034-b574-ff6a8098a7d9,Inbound,Returns,Reverse Pickup Enquiry,,226961f2-d74a-4421-82bd-ad4dc8cf7123,,05/08/2023 23:24,05/08/2023 23:51,05-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
d9be1c6d-c405-44af-8a19-e6644fd4a7ab,Inbound,Returns,Wrong,Much helpful thank you Shopzilla ,b6c33841-b56f-41f7-b52b-6228b29802b6,,06/08/2023 18:38,06/08/2023 18:46,06-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
394c8e97-b792-4fa9-8d66-88b2394f927d,Inbound,Order Related,Priority delivery,,8ec6d45b-0888-4896-bc1c-f89c2c9498ad,,05/08/2023 23:04,05/08/2023 23:04,05-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b72a46db-036d-4648-b7f8-05636142e18a,Inbound,Feedback,UnProfessional Behaviour,,f5bca5d3-4890-4f62-89b8-36b9a6f683e5,,06/08/2023 05:59,06/08/2023 06:00,06-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
36a72cd3-aa28-4b6f-890f-7256ea06ac43,Outcall,Payments related,Payment related Queries,,da2f17ec-9b3e-454b-8b20-c426508b3d5a,,06/08/2023 10:22,06/08/2023 10:24,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
390b1722-4f7a-485b-b99e-19f622bfa8c7,Inbound,Order Related,Customer Requested Modifications,All god,3a142d3c-ae14-44f8-9f79-03c936217dc8,,06/08/2023 13:24,06/08/2023 13:25,06-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
58131564-33e1-4da0-a595-053e85ae25dc,Inbound,Order Related,Delayed,Emphasis on intimate delivery ,99365175-7951-4566-8150-cb4feced014a,30/07/2023 05:56,05/08/2023 15:30,05/08/2023 15:32,05-Aug-23,BALESHWAR,Books & General merchandise,65,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
28bf6602-0890-4415-87b7-9496a44c178a,Inbound,Order Related,Order status enquiry,,4f7acc6d-8319-41ca-8e79-ad04881c8775,03/08/2023 11:58,04/08/2023 23:53,05/08/2023 10:01,05-Aug-23,PUNE,Electronics,999,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
a7d804bb-f240-443c-a99f-ff1b0ab8211d,Inbound,Order Related,Delayed,,ea8887fc-651f-422e-affc-28a594126118,,05/08/2023 13:12,05/08/2023 13:13,05-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d331f76f-3126-4ee8-94c6-0ee4034e0f49,Inbound,Returns,Return request,,1bc69123-742c-40e1-920a-f4971c08a5b3,,05/08/2023 13:41,05/08/2023 13:46,05-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
6e5b40b6-dd4b-43eb-8a08-7db8efdd4b86,Inbound,Returns,Reverse Pickup Enquiry,,fca2ba39-2a68-40a4-af41-5f243d46be28,,06/08/2023 15:23,06/08/2023 15:24,06-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
d3b21b04-7989-4573-9255-41631c6349d1,Inbound,Order Related,Delayed,,88561292-24f3-4fdc-9565-4fa99d932a68,,05/08/2023 23:26,05/08/2023 23:30,05-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
bc8caad2-0dba-4a1e-93f4-21f7d6165313,Inbound,Order Related,Order status enquiry,,34638986-5e3b-4f43-9929-a264a2bfb097,,06/08/2023 12:27,06/08/2023 16:40,06-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7ffdf998-c177-4a06-aecc-e05ed4e6809c,Inbound,Order Related,Order status enquiry,,dd765ef7-bf8c-4bf2-997e-5a1922c1c9eb,,06/08/2023 14:22,06/08/2023 14:24,06-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
4530a71f-0093-4ae1-b991-b321b3835527,Inbound,Returns,Reverse Pickup Enquiry,,ffe7ac5b-e960-43de-a5fc-f80df308a329,,06/08/2023 21:12,06/08/2023 21:14,06-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
3de51582-88b0-4ef4-8b0a-205e746033e8,Inbound,Returns,Reverse Pickup Enquiry,Excellent Customer care support service. So many Thanks to Shopzilla Customer care support Executive. ,65d78876-38f8-43eb-badc-a1adf8645af5,27/06/2023 21:01,06/08/2023 18:41,06/08/2023 18:44,06-Aug-23,SONEPUR,Electronics,3699,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
43e92642-8854-46b2-b6c7-be96e4b445db,Inbound,Returns,Reverse Pickup Enquiry,,fe60a183-3e76-427e-ad6f-7b503328e74e,,05/08/2023 09:23,06/08/2023 08:15,06-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,1
fe3a3693-59c7-4cc2-a8c9-dbc595ebbe22,Outcall,Payments related,Payment related Queries,,353e6f42-a26b-4549-8b7b-f659171df05e,,05/08/2023 11:30,05/08/2023 11:31,05-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
f2862726-6c63-4bb4-885f-e16ec293d3b9,Inbound,Order Related,Order status enquiry,,7349e825-0cb4-400f-86b6-2727f7f70ae7,04/08/2023 10:58,04/08/2023 16:50,06/08/2023 13:11,06-Aug-23,,Electronics,52990,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
e7b3f69f-2467-4418-a2e9-7c4efa77c8d2,Inbound,Shopzilla Related,General Enquiry,,bc740490-3793-4f2c-be03-a3560b8eda72,,05/08/2023 20:37,05/08/2023 22:04,05-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c1671f2c-8141-4341-b42d-37c529aa5b23,Inbound,Refund Related,Refund Related Issues,Try to resolve the problem . Don\u2019t gave false assurance ,d7bbc8a7-1b2f-4bfd-9ee8-aa415684450d,,06/08/2023 17:34,06/08/2023 21:47,06-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
2ad8443d-57e4-4c20-8e61-a01dc90c0b3c,Inbound,Returns,Return request,,e57689b3-3f94-4b3f-a936-7f57b2116514,,06/08/2023 21:31,06/08/2023 21:53,06-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
22dfefe3-0dff-4a89-b6fb-66c36d6a57af,Inbound,Shopzilla Related,General Enquiry,,efc239d1-2fac-4710-bcc1-7bc3f1dad3e4,,05/08/2023 11:55,05/08/2023 12:04,05-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
77ee86ef-cfc5-452c-9f44-5c173ff5cea6,Inbound,Returns,Reverse Pickup Enquiry,Return product not received properly due to pickup man not calling and cancel the process ,4e282d68-e816-4424-9adc-e6539dc7a36e,,06/08/2023 19:35,06/08/2023 20:33,06-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
22a854d4-bd1b-4e29-945d-d6785c4c0b5f,Inbound,Order Related,Delayed,,d021b1b0-dd52-4150-86a0-793257ea16c1,24/07/2023 11:33,05/08/2023 20:04,06/08/2023 16:06,06-Aug-23,HABRA,Books & General merchandise,266,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,1
c12430e0-1941-46ce-9f0c-114cc4ea1f5c,Email,Returns,Reverse Pickup Enquiry,Good ,bd6f1c35-7684-4d86-9a56-6e289358c8a8,16/07/2023 09:58,04/08/2023 15:56,05/08/2023 13:31,05-Aug-23,SARAN,Home,5499,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,4
dd84d9c7-f7ab-48b2-94a1-f1986a9f28f3,Inbound,Returns,Reverse Pickup Enquiry,Very good ,13aefcef-4715-434c-83fe-7fcc1a2b06ce,,05/08/2023 09:00,06/08/2023 15:22,06-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
67f5a8de-f708-46e8-929e-c457263deb99,Inbound,Product Queries,Product Specific Information,,11c4d181-1740-41c3-afa4-823d3f750599,,05/08/2023 12:20,05/08/2023 12:35,05-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
08fed231-6da0-40e8-8c20-c6420e8a3ccd,Inbound,Returns,Missing,Okay thank ,26195b3f-24ba-4c66-8ea8-6ee2d084f52b,,06/08/2023 13:07,06/08/2023 13:13,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
15dacde3-e559-41b6-a1b5-4b61647672cc,Inbound,Returns,Return request,Very nice ????,a4e825bc-0a0f-4eaf-bbcc-974550c53201,10/07/2023 22:38,05/08/2023 16:19,05/08/2023 16:23,05-Aug-23,KHAGARIA,Electronics,1999,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
66ccb653-78ff-444d-a892-e7bfef8e890a,Inbound,Returns,Reverse Pickup Enquiry,,14d7f545-5761-4d5d-a28d-78353c4e132f,,05/08/2023 11:21,05/08/2023 11:28,05-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
1dc9d36e-f5e5-4942-a306-d0915979d084,Outcall,Cancellation,Return cancellation,Very bad experience ,094f42ac-f316-459d-8bda-5b7c8366bf3b,,05/08/2023 12:07,05/08/2023 12:35,05-Aug-23,,,,174,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,1
caa7ad46-6765-4499-b9e3-f31fd11136b5,Inbound,Returns,Reverse Pickup Enquiry,He was talking like he is doing favour on me,78856114-e4a4-4ad0-8712-d22823f8e282,,06/08/2023 21:35,06/08/2023 21:41,06-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,1
54c2bc76-d07c-4549-808b-f847c8d0855f,Inbound,Returns,Reverse Pickup Enquiry,,41c7831e-21f7-4898-a650-642bf5ecd0d2,,06/08/2023 17:34,06/08/2023 21:35,06-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ec9b9775-28b5-48f8-afaf-68ee90b499da,Inbound,Returns,Reverse Pickup Enquiry,???? ??,737556ef-ccc2-44cb-b5c9-4782efb75526,,06/08/2023 18:09,06/08/2023 18:17,06-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
b83a7827-df67-458f-8612-810c96b4c685,Inbound,Order Related,Installation/demo,My issue is still not resolved. I asked to share information about the product's customer support and I'm still waiting.,6c1fd02c-b173-4289-b5ad-1dba6bb0c30b,,06/08/2023 19:48,06/08/2023 20:42,06-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
14034dde-ad4a-4f5d-82a3-fc3e35cf63cd,Inbound,Product Queries,Product Specific Information,,10a1aaf5-080b-4de4-9def-c56b224852f6,,03/08/2023 18:33,05/08/2023 13:56,05-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
b10b4321-11f7-46ed-9ff1-78cc614b4d1b,Inbound,Returns,Reverse Pickup Enquiry,Thank you.,01fd8254-6a46-4798-8f38-364060fd40ea,,05/08/2023 22:44,05/08/2023 22:48,05-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
e377154e-985e-45ea-a214-a5a37c151484,Outcall,Returns,Reverse Pickup Enquiry,Worst service will not purchase anything again in future ,58fa66da-8439-438a-8a50-100cd85290fe,,06/08/2023 07:44,06/08/2023 07:47,06-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
584f88d7-ff5e-4d41-b9a2-140462dab729,Email,Order Related,Installation/demo,,e5aac4c1-b258-423a-9c53-bb2a6360a87d,,05/08/2023 19:48,05/08/2023 20:13,05-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,3
054d158d-d610-476f-bcef-c9586e337885,Inbound,Order Related,Invoice request,,d616e3d1-dcf8-40f6-8463-b03d5b0ee862,,05/08/2023 19:55,05/08/2023 20:05,05-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
eac3e839-10ec-4335-a0f8-ce0e1c4abe46,Inbound,Shopzilla Related,General Enquiry,,8612476c-13a0-474a-b919-cb28009ebd0f,,06/08/2023 00:39,06/08/2023 00:46,06-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
23b43be3-1f2e-4521-b3b8-ae8921411306,Inbound,Payments related,Online Payment Issues,,9da849f2-7135-4bcb-8eb8-e7774072593b,,06/08/2023 16:52,06/08/2023 16:54,06-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
0af75c81-ddff-492b-92db-ac0774b9addd,Outcall,Returns,Missing,,d3810cab-c9e1-4bd8-bac2-f1dc250e0b47,,06/08/2023 18:31,06/08/2023 18:32,06-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
6ef56adf-8c05-4c3c-bb8a-bd072641f7f0,Inbound,Returns,Reverse Pickup Enquiry,,13a4eaec-80b7-46aa-8b58-c59607e3bab5,,06/08/2023 20:10,06/08/2023 20:12,06-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
78d88967-6172-42f6-9e2e-dab6d19160fd,Inbound,Returns,Damaged,,aab1c17d-18b8-4ed2-9eae-dc4c34d13818,,06/08/2023 16:21,06/08/2023 16:44,06-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
4c5542c3-cef8-4fd1-a887-d973f0fdc8b2,Inbound,Returns,Reverse Pickup Enquiry,,fa3fa0d0-e92a-4ab0-8a76-639920b695bd,,05/08/2023 21:53,05/08/2023 21:57,05-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
0bf26d68-ff3b-4823-ad88-94ccd4200850,Inbound,Returns,Reverse Pickup Enquiry,,4088abca-d5fe-4f88-8e9a-9a95d02c23db,,06/08/2023 00:21,06/08/2023 08:18,06-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
b477828f-1396-449b-9147-a8c4420f46f3,Inbound,Returns,Reverse Pickup Enquiry,,e8a0ddab-55d8-4e35-9642-ca3d6d7ce0f5,,06/08/2023 07:45,06/08/2023 07:49,06-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
1d1e1efe-2aa4-408b-b9ca-7418be1c6220,Inbound,Returns,Service Centres Related,,0f67f0bb-7a18-4496-9ace-deb964ad5cde,,06/08/2023 13:12,06/08/2023 13:48,06-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
ce230aff-947b-4db2-8d3a-68fbbad52b25,Inbound,Refund Related,Refund Related Issues,Achha se bat ki ,ad3b1623-d88f-43de-8b09-dff5a1fc6428,,06/08/2023 19:04,06/08/2023 19:05,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
cb70172c-c25e-45ba-96d6-975a971c400e,Inbound,Order Related,Installation/demo,,0bebf286-4682-4110-bad8-f2bc60685386,,06/08/2023 22:59,06/08/2023 23:03,06-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,3
0bc333ff-64ab-4860-b7ba-f052c40336f1,Inbound,Order Related,Invoice request,,cecdcac3-7838-4787-aab6-933ca2e26fd4,,05/08/2023 13:35,05/08/2023 13:42,05-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
195e54da-7a2d-44ed-8557-b696b35af759,Inbound,Order Related,Customer Requested Modifications,Good??,e42c28dd-4081-48c8-a252-c97b82b21307,,05/08/2023 20:42,06/08/2023 07:01,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f9d25524-6f84-4189-98b2-ac6bd4edb3fe,Inbound,Order Related,Order status enquiry,,3b23dab1-fc56-44ac-b1f5-5df7d864e945,,05/08/2023 21:55,05/08/2023 22:05,05-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
4567b1f6-ea6a-4481-a3a5-da061b211c95,Inbound,Returns,Reverse Pickup Enquiry,,2f939942-a3c8-49aa-bdda-c2915e98822b,,06/08/2023 09:55,06/08/2023 09:56,06-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
62148e30-c0fb-4384-860a-f46d90c5e9dc,Inbound,Offers & Cashback,Other Cashback,,c020149c-d82a-461b-b681-3ddd257e4fb8,,06/08/2023 14:07,06/08/2023 18:24,06-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
026b9d12-a805-4349-b66d-b69f1e822d09,Inbound,Refund Related,Refund Related Issues,,66fa5009-85d4-45b0-9027-ecfd76e4c7b4,25/06/2023 13:22,04/08/2023 16:03,05/08/2023 09:54,05-Aug-23,DUTTAPUKUR,LifeStyle,2324,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
fa11a662-68e7-4660-b34d-6dac729bcc56,Inbound,Order Related,Delayed,Not solved problem ,46e1a2d8-2fb4-4fbf-a5b3-cd96b1947747,22/02/2023 20:59,05/08/2023 16:48,05/08/2023 17:59,05-Aug-23,AHMEDABAD,LifeStyle,447,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
e00f2649-3324-4e81-9a06-6c1806f267b7,Inbound,Order Related,Seller Cancelled Order,,ff6392ae-58f2-4306-b0bc-e729a9ce2268,,05/08/2023 01:18,05/08/2023 07:06,05-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
499ddd60-c597-4d88-9eb0-2afd619950b4,Inbound,Payments related,Payment related Queries,Nice ,4a9d883d-80a5-4725-90d1-59eb031b1a4b,,05/08/2023 11:47,05/08/2023 11:50,05-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
17794188-22a0-4cca-a003-0e8406eac615,Inbound,Returns,Missing,I am also a customer support thank you for helping me guru ,b65bfedc-1f02-405d-8bf8-fc1c3546903c,,05/08/2023 20:06,05/08/2023 20:09,05-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
30ccc217-cce0-4986-b41f-e1c228a2d4db,Inbound,Product Queries,Product Specific Information,,eaedbbeb-10d1-4cb5-bf48-b42633ab129e,,05/08/2023 20:47,05/08/2023 20:50,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
2896f251-e103-468d-b45c-277d74f48c0f,Inbound,Returns,Technician Visit,Good,9b95bfa7-4b42-42c1-9c0b-e708c55b12b7,,06/08/2023 08:36,06/08/2023 08:39,06-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
d1fe1601-d25b-4214-b3b9-6b3f7dbecc4c,Inbound,Shopzilla Related,General Enquiry,,f3405b10-1de6-4ded-ad8e-560b6e10ec9c,,06/08/2023 10:10,06/08/2023 10:12,06-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
a8eb1bec-d647-4ffc-853b-b7884401275c,Outcall,Returns,Reverse Pickup Enquiry,,db9aca3b-387a-4442-83d1-3687a82cd10c,,06/08/2023 10:50,06/08/2023 18:43,06-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,1
722993ce-d43c-4e5e-b429-f9a96fed285c,Inbound,Returns,Reverse Pickup Enquiry,Iam happy ,13b0f8e0-1944-471b-91ca-c58c7611d81e,,06/08/2023 17:50,06/08/2023 17:53,06-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
248f3cbd-5047-430c-9c62-4b9275ca0ca0,Inbound,Order Related,Customer Requested Modifications,,50e57e94-f9ee-460b-af2d-77cacc641858,,06/08/2023 10:39,06/08/2023 11:02,06-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
cb18a9a4-7a38-410e-ad3c-d10bed21677e,Inbound,Returns,Reverse Pickup Enquiry,,a15905c1-cc78-4d88-b031-de665f37ab66,,06/08/2023 11:28,06/08/2023 11:30,06-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
7487e9e5-7d4a-41d7-bd44-8f5c9ce97bf5,Outcall,Returns,Return request,I have been charged a return fee of Rs 75 for my current order that is returned in which I wanted a size exchange. This charges were applied for maximum returns exceeded in April month and it's still continued till August month returns. I Just need to know how long I am going to get charged for any returns done henceforth. I do not wish to continue using this app.,2b44ecb0-0ee0-4634-9d5b-7a8be081c406,,06/08/2023 17:59,06/08/2023 18:01,06-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,3
c2a4c7f1-9713-49fd-8962-ef1138533402,Inbound,Returns,Return request,Nothing ,25e77a59-0f04-471a-8c14-6113e8b4d03a,,06/08/2023 01:13,06/08/2023 08:20,06-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
d5844411-2009-48e0-badb-afc194262795,Inbound,Returns,Return request,Ok,1866e3fe-afa9-42b1-abde-56542978e3a3,,05/08/2023 14:48,05/08/2023 15:05,05-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,4
9d464971-f9b9-4a89-83cc-959f50f15dbc,Inbound,Product Queries,Product Specific Information,Ok,fa4adb95-d62a-44a7-ba88-7152f23484cb,,05/08/2023 22:29,05/08/2023 22:53,05-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
a3746f02-4307-48c7-a6a9-be11d6eecc7f,Inbound,Returns,Return request,,24e16e3e-2312-443b-b75d-6c9f9847a444,,06/08/2023 17:46,06/08/2023 18:03,06-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
f840611c-4f7b-45c0-a903-eded87e8f301,Inbound,Order Related,Delayed,Nedd to improve in courier service ,9333373d-b03b-4add-902b-a6d0363e56a2,,06/08/2023 17:07,06/08/2023 17:08,06-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
f272f635-2b4d-47ac-b2e8-7c84329d2c78,Inbound,Returns,Reverse Pickup Enquiry,,0ee3eda9-59e2-4650-aa01-95c3d52baecc,,06/08/2023 13:03,06/08/2023 13:31,06-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
3fbe24c2-5b70-43cc-8c64-e2894a90ac2c,Email,Cancellation,Not Needed,,d25dc722-28a3-428c-a0e4-19ba2e672eb3,,05/08/2023 23:44,06/08/2023 07:17,06-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,1
b227e05c-2f03-4bee-9018-940b51bbaa9f,Outcall,Order Related,Order status enquiry,,884301fd-7389-459d-81b0-721ac1d7d4a5,,06/08/2023 18:05,06/08/2023 18:06,06-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
467a7080-c744-43a5-a156-79856339c054,Inbound,Returns,Return request,Please have a direct customer care number instead of requesting a call back to speak to an executive.,e831d781-a0d5-42df-a342-fc04a292f05b,,05/08/2023 23:01,05/08/2023 23:44,05-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
882d6979-86c3-4872-a7b4-3cf26bfb994f,Inbound,Returns,Damaged,,872df638-530d-445e-89dc-8ea9fc6aad2e,,06/08/2023 16:26,06/08/2023 16:35,06-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
e911cce9-9fc4-48d4-a5c2-00d26afaeb1f,Inbound,Cancellation,Not Needed,Stupid customer service ,8d3f17ea-76b7-4da9-8d1c-6492c30d7150,24/07/2023 00:24,06/08/2023 03:55,06/08/2023 05:22,06-Aug-23,CHENNAI,Furniture,8498,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
fddc3ae4-ae6a-4c37-afef-83dd433ef85b,Inbound,Order Related,Order status enquiry,,e03c4baf-ccfd-4b7d-89a2-c7128edb8a50,,05/08/2023 12:10,05/08/2023 12:54,05-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
5add25a1-3efe-4d49-b137-1e09ac1c212d,Inbound,Returns,Fraudulent User,,e495e20f-904f-4c20-a170-c65a7330ce06,,05/08/2023 16:33,05/08/2023 16:35,05-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
09133a2d-2afc-43a7-9437-ab8aef5191d0,Inbound,Returns,Service Centres Related,,eb270f4c-603a-4da4-b973-f0e688bade4c,,05/08/2023 17:50,06/08/2023 13:01,06-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
0ccc8803-553f-42ef-915a-3740e9818130,Outcall,Returns,Exchange / Replacement,I request Shopzilla to train the customer support executive for better understanding of customer's value. ,08dc4a5e-556f-46e2-b343-88245de8515d,,05/08/2023 20:18,05/08/2023 20:27,05-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
d41401b8-bee1-4e74-bc0e-69a7d94ac669,Inbound,Feedback,UnProfessional Behaviour,,9a3f2a68-311f-457b-885f-719330ba2c2e,,06/08/2023 12:17,06/08/2023 14:45,06-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,2
e8710bee-bd7d-4d4f-ab56-1332b483714f,Inbound,Returns,Reverse Pickup Enquiry,,2efaa55f-646a-4e5f-8704-922c59663e5d,,06/08/2023 14:14,06/08/2023 21:10,06-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
4f2d5179-7eb1-4533-9467-2dc76e5b322e,Inbound,Order Related,Delayed,,b973f16e-9954-48d3-9896-cfefb0625512,,06/08/2023 21:51,06/08/2023 22:17,06-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
986ef653-a58a-4d73-9351-a25d3eae0700,Inbound,Feedback,UnProfessional Behaviour,,29573e63-5db7-4fb9-a17c-84f69f87c765,,05/08/2023 15:36,05/08/2023 15:41,05-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
83f880a6-3e3e-48ef-8eb1-54c54568ccdd,Inbound,Order Related,Order status enquiry,Understand costomers query and problems,a12271a7-fa42-4c04-8f66-5a9c7213937a,,06/08/2023 15:58,06/08/2023 17:07,06-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
39a5a2f7-167e-470b-869d-a2a8444cdf45,Inbound,Returns,Reverse Pickup Enquiry,,a4b3ccca-b80b-47da-b37f-d244a1b4f304,,05/08/2023 23:41,05/08/2023 23:46,05-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
2ff8f705-fdd2-43e9-a63c-3d24381929cd,Inbound,Payments related,Wallet related,,ce6134ad-e0ac-4be0-a385-65e519265409,,06/08/2023 00:27,06/08/2023 00:39,06-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
b12220cc-0a5c-4656-b846-4dd3e425d1d3,Inbound,Returns,Reverse Pickup Enquiry,Solution ,7b8fdbdf-3fd7-489a-a4fb-2ae9a5ec3eee,,06/08/2023 11:04,06/08/2023 11:28,06-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
08c06f45-253f-4332-b7fd-5e19a26bddf9,Inbound,Returns,Wrong,,15e12ca5-81f3-4f2b-bb49-106d05b4d0fb,28/07/2023 03:19,04/08/2023 16:50,05/08/2023 03:14,05-Aug-23,PANVEL,Mobile,1535,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
4786d8b0-8984-4ae5-ac28-197910485d64,Inbound,Product Queries,Product Specific Information,,af959331-0209-4fec-9e8c-f4164c9f75d6,,05/08/2023 08:33,05/08/2023 08:34,05-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
11111aa1-71fb-4960-acd7-ed63c568d84d,Inbound,Returns,Fraudulent User,,f52b99ca-b6a2-4479-a2f1-df7173250dc0,,05/08/2023 13:28,05/08/2023 13:42,05-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1393062c-a403-4daf-9530-3417d3efe3aa,Inbound,Order Related,Priority delivery,  was good and provided with the adequate information. I wish him good luck,6fade9fe-899b-4823-bfc9-57c5a494298b,,05/08/2023 19:15,05/08/2023 19:19,05-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
256b2eea-ec03-4c41-a156-c47e78243275,Inbound,Order Related,Delayed,,e2a70b84-f0dc-468e-9167-8ed746684a79,,05/08/2023 20:05,06/08/2023 12:54,06-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,4
bcf3f570-18f2-42a5-a64c-e4993c0b6ef9,Inbound,Returns,Reverse Pickup Enquiry,Th the customer care agent was good by their talking habits thank you Shopzilla,09c6587a-db89-4c0e-8097-8303fc06e224,,06/08/2023 16:54,06/08/2023 16:55,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
9c453c7d-75ab-4951-97cd-21f323bb2641,Outcall,Payments related,Payment related Queries,,387cc645-8c7d-47a2-8776-8a00ea8ed0b3,,05/08/2023 12:35,05/08/2023 12:36,05-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0962fd3b-0eb8-44f1-aef4-97393e395775,Inbound,Order Related,Invoice request,,a1738876-9eaa-4afe-9b86-bce3d6af7eca,,05/08/2023 20:00,05/08/2023 20:11,05-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
fa3754aa-60d9-45b2-ad49-f75b12928b48,Inbound,Returns,Missing,,2c1e66fb-5a4d-4e9f-b2ea-5a3ebda8dc2e,,06/08/2023 15:28,06/08/2023 17:33,06-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
cde0b1cd-8582-4087-b24a-1bc5ec4d8b06,Inbound,Returns,Reverse Pickup Enquiry,,a625c287-4240-4e79-a5d9-90d42c64b2c9,,05/08/2023 23:20,06/08/2023 00:07,06-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
6b56060e-5e4b-4d82-a218-a3cfe514c2b1,Inbound,Returns,Reverse Pickup Enquiry,Good,6816cd93-902e-414b-8d50-89d1eb60b2bf,,06/08/2023 11:51,06/08/2023 12:11,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
818fe764-9427-42c6-9300-4b1b422ab3cd,Inbound,Returns,Reverse Pickup Enquiry,"I very unhappy with Shopzilla policies and executive response in product they always say this product does not have any return policy. They repeat one statement always ,From today's onward will never buy any product from Shopzilla ",0704027e-57c2-47b7-85d2-7fb31b52b4df,,06/08/2023 11:58,06/08/2023 12:26,06-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
022187a8-c461-406b-9be8-d95738379756,Inbound,Returns,Reverse Pickup Enquiry,**ing customer service and product ,10f40a34-dfd0-403a-92ac-cedd57d8fb53,,06/08/2023 12:05,06/08/2023 14:12,06-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
e9cb9ae9-22f3-4130-b144-eef6ec1f202b,Inbound,Order Related,Order status enquiry,Good job,db93ff1e-e5db-480e-bb25-cf5deeff55a3,,06/08/2023 19:03,06/08/2023 19:06,06-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
6907e435-9ba9-46a0-830f-347e2dd0aeae,Inbound,Returns,Return request,,3a75b00e-1fd1-4019-bf23-b31c010184e5,,06/08/2023 20:41,06/08/2023 20:51,06-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
090b4052-41f3-427c-b78e-53a78e0b381f,Email,Returns,Technician Visit,You people are here to drink customers blood,c08d677f-1626-45c6-8811-d76f1f39d7b8,18/07/2023 12:08,02/08/2023 22:20,05/08/2023 17:48,05-Aug-23,GIDDALUR,Mobile,5999,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,1
70d5e38b-4af5-40b4-ab8f-a451b61f5c63,Inbound,Refund Related,Refund Enquiry,You are making  n fool. It\u2019s a scam. Taking money then cancel the order. After 4-5 Days refund the money. Earnings bank interest.  ,94411d1e-39e1-4bff-956a-5b95069dfeaa,,05/08/2023 08:41,05/08/2023 08:44,05-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
89d034d4-aabe-431c-bf21-b9f510114444,Inbound,Order Related,Order status enquiry,She is good ,7628a161-7697-40bc-8410-993d17fd008b,,05/08/2023 14:57,05/08/2023 14:59,05-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
00114d37-8c3a-4bbe-8bd8-4c3c9aeea903,Inbound,Returns,Fraudulent User,,a5d539da-3da1-482d-9b8d-f0384d8a4b8e,,05/08/2023 22:17,05/08/2023 22:19,05-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
a7874c13-8bd3-4f62-b061-1f50c0f7b5a5,Inbound,Order Related,Order status enquiry,When price decreases you should return the extra money to the Byers ,995fc016-4c6b-46fa-acbe-40d7946385d3,,05/08/2023 23:21,05/08/2023 23:22,05-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
c7e87d45-d4ce-4c43-a139-ffb9f4220ad5,Inbound,Returns,Reverse Pickup Enquiry,Thank,6444690f-bf92-49cd-82ec-dddafb38964a,,06/08/2023 13:12,06/08/2023 13:16,06-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
3fc5fc52-da1f-45cb-8153-73d420173dab,Inbound,Returns,Fraudulent User,My problems is easy to solve ,79066d2b-4126-42f6-9cd4-a3275f182b94,,06/08/2023 16:07,06/08/2023 16:13,06-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
2cf991e5-591e-4456-be24-af69b69c618d,Outcall,Product Queries,Product Specific Information,I am happy with service,0c7e1d14-7c51-4d01-a6c5-c6cee80889fa,,03/08/2023 11:02,05/08/2023 20:06,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
213f8cb8-86ce-4950-98a6-2cab29fd8bdd,Inbound,Returns,Fraudulent User,,0b38f144-6c77-495c-8425-04af2d1dc85c,23/07/2023 13:02,06/08/2023 15:20,06/08/2023 15:28,06-Aug-23,DEPALPUR,LifeStyle,1649,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
dcae1a9a-40e1-447c-81db-7620322e9ee8,Inbound,Order Related,Order status enquiry,Policy shuld be more flexible,3cb5f237-328a-47b4-8f4f-97ff19c96a64,04/08/2023 22:32,06/08/2023 10:46,06/08/2023 10:47,06-Aug-23,,Home,1329,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
9327d1ec-d157-41c5-85d6-7f44146ad7e0,Inbound,Order Related,Order Verification,,5bf643f7-1cf0-4bb7-b3b5-4415c026fbab,,05/08/2023 11:41,05/08/2023 12:27,05-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a3b166c1-6c0f-48e1-a5f9-2f4962d42401,Inbound,Order Related,Customer Requested Modifications,Order cancel karna hai,c35eb60c-92a5-49d2-8769-9205e196a9a8,,05/08/2023 23:47,06/08/2023 07:57,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
6d83d436-3a1b-4fab-8214-9805cc483593,Inbound,Returns,Missing,,ab8336f2-fb56-465d-8fbd-404d41355878,,06/08/2023 20:54,06/08/2023 21:18,06-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
7a6ee46b-37be-4a05-9ad2-2aaac20e3ead,Inbound,Returns,Return request,,c3ddd94e-7ec0-4e79-ab80-1d979816ad71,,05/08/2023 07:03,05/08/2023 07:08,05-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
16b4144d-70a0-476a-a8cf-5b212ec1736b,Inbound,Returns,Reverse Pickup Enquiry,,6955ee82-13b3-4af6-9d4f-503d59a0acc8,,06/08/2023 09:44,06/08/2023 09:46,06-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4362ce8b-da78-4aff-b00c-fec46fb640bb,Inbound,Returns,Reverse Pickup Enquiry,,09dd42f3-2f0d-4dca-ba6a-89c1f7303348,,05/08/2023 12:21,05/08/2023 15:12,05-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
f407dd9e-7fb4-4a2a-a069-033da3a5c053,Inbound,Returns,Fraudulent User,I am feel better when I talk to this people ,0f3bcaf4-2eab-4b23-8c97-2148adfeccfd,,05/08/2023 16:53,05/08/2023 16:54,05-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e735e01d-0c2f-4ae9-8fb7-40683c2d6d69,Inbound,Order Related,Customer Requested Modifications,,a6f2294a-db09-4666-9750-fc968d399aad,,05/08/2023 21:24,05/08/2023 21:25,05-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f245cfb7-9831-40a8-8072-96a464f28ae2,Inbound,Returns,Fraudulent User,,5d9669c9-05aa-4038-8cb9-ce429d469b33,,06/08/2023 00:39,06/08/2023 17:32,06-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
bf632b2b-bb5c-4a8e-a41b-05481106ffe9,Inbound,Returns,Fraudulent User,Just make your deliveryman polite....because my expericence was really bad!,d43d3e53-a483-499b-8a84-da0a814c2836,,06/08/2023 08:17,06/08/2023 08:21,06-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
1d5f705c-f67d-413a-a233-6e30ac49a97f,Inbound,Returns,Reverse Pickup Enquiry,I really apriciate your executive Mr.   he is very nice executive in your team. I wish for his bright future in Fkip .Thanks again.,7122c264-2898-41ce-ac4d-a765687942b5,,06/08/2023 12:24,06/08/2023 12:25,06-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
62b4bd11-1af6-4085-92a8-f2c80a35d393,Inbound,Order Related,Order status enquiry,,da3c334b-0229-4e3b-842c-f3740cd6a334,,06/08/2023 18:01,06/08/2023 18:04,06-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
fa9ed5e1-757f-441c-8356-8d2526383bbf,Inbound,Cancellation,Not Needed,???? ????? ?? ???? ????? ?????? ,be103514-4911-469e-a59f-aaa38320c1d6,24/07/2023 08:03,06/08/2023 17:17,06/08/2023 17:21,06-Aug-23,WANKANER,Affiliates,172,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5dbf46d1-acd0-4642-958a-86d6529d3109,Inbound,Feedback,UnProfessional Behaviour,,a3e05bcc-f060-48fa-83a8-ec11e2df8040,,05/08/2023 19:35,05/08/2023 19:36,05-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
6144e8ab-7472-4efa-9e82-f6664d7b1000,Inbound,Returns,Return request,,a175747d-9ec4-4338-aa55-9d913449139c,,05/08/2023 20:37,05/08/2023 21:38,05-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
82363dfe-f2a3-4ef5-8a15-6ab13a4f7f6e,Inbound,Returns,Reverse Pickup Enquiry,No,088d0649-60ee-4f86-a129-f89e8b65215e,,06/08/2023 12:27,06/08/2023 12:29,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
1ac42373-5087-454f-b475-2db4625f8fb1,Inbound,Returns,Return request,,c1c9ed7b-71a5-4109-898f-afd7790ba73d,,06/08/2023 12:32,06/08/2023 13:15,06-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
ecababc7-2b4c-4c99-aa5d-fe56321425ad,Inbound,Order Related,Seller Cancelled Order,,d6892809-9f75-4e43-9d15-7881ebb1efb6,,06/08/2023 16:25,06/08/2023 17:58,06-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,1
cfb9780d-b9d8-4e3f-b1d6-0d9d16a74034,Inbound,Returns,Reverse Pickup Enquiry,,aeb408ce-b8a8-4e4f-944d-72ed6ff07bcd,,06/08/2023 16:42,06/08/2023 16:46,06-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
c932c551-f13f-4468-8a1f-7e28364876cc,Inbound,Order Related,Order status enquiry,,ce782c4c-f58f-4989-98bc-c24e6a21121d,04/08/2023 15:01,06/08/2023 13:17,06/08/2023 14:28,06-Aug-23,NEW DELHI,Mobile,44999,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,3
bdcc8071-aa58-4745-8f63-1dc0e47d77bf,Inbound,Order Related,Order status enquiry,,80ddf1a9-9c1f-4c36-9cb5-f0008e889916,,05/08/2023 22:24,06/08/2023 07:03,06-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
636a3ebd-1b06-4097-b60a-2835bd242de4,Inbound,Returns,Reverse Pickup Enquiry,big thanks for Shopzilla team,daf9c810-2d3a-4af4-9810-dfce5ea0757c,,05/08/2023 13:45,06/08/2023 16:14,06-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
726aa10b-56fc-45b9-86e2-e2de9a830362,Inbound,Order Related,Order status enquiry,,fa0d4744-d8ef-47bd-b605-10a8169724df,,06/08/2023 23:03,06/08/2023 23:11,06-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,4
30a6cfa8-b1c9-4dbf-8315-46c836452868,Inbound,Returns,Reverse Pickup Enquiry,,4600de4e-bf7c-4ed8-9e52-4a1af2d39fd3,,06/08/2023 14:55,06/08/2023 14:57,06-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
b0a3a9e9-0d14-466c-843c-83b534facb36,Inbound,Payments related,Online Payment Issues,,41f26e12-bc97-4e04-8f78-c4781035d016,,06/08/2023 14:38,06/08/2023 14:38,06-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
61a9d7f9-6d7c-44ef-9b03-77ec4717a4c6,Inbound,Order Related,Installation/demo,,68cb411e-d136-44e6-b3d0-4d5d9f235adb,,06/08/2023 00:12,06/08/2023 00:26,06-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6dc6225c-8fc3-48ed-9469-f3aa077bb612,Inbound,Feedback,UnProfessional Behaviour,Good ,c01495db-e05a-4ce1-9c7c-41a97e8bf907,,06/08/2023 18:40,06/08/2023 18:42,06-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
e18133bb-e1ea-4563-a435-cd3e66d752b0,Inbound,Order Related,Order status enquiry,,907b907e-40ed-4c82-b94e-6729a8039668,,06/08/2023 18:59,06/08/2023 19:00,06-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1d15347d-1b97-4c47-8e44-d09fddd068e7,Inbound,Returns,Service Centres Related,,4a037f0d-f55b-4445-9a2c-41eead8fb483,25/03/2023 15:27,06/08/2023 14:37,06/08/2023 14:47,06-Aug-23,GURGAON,Electronics,1699,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
9f2a6ab2-eec5-4512-9a32-53dc8764c900,Inbound,Returns,Wrong,,d051a594-fda9-4349-9880-fc813e23eaaf,,05/08/2023 13:26,05/08/2023 13:29,05-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
91c0589c-5ad4-4568-9436-47b5130be923,Inbound,Returns,Return request,Good ,2916d358-f2b2-44c0-918b-6cc11e96c62e,,05/08/2023 17:48,05/08/2023 17:57,05-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
564eb1f8-c405-41d2-839e-946ac1568f46,Inbound,Returns,Reverse Pickup Enquiry,,2bdbc381-880f-4aa1-9341-eae4e6e6ecef,17/07/2023 13:59,03/08/2023 14:15,05/08/2023 21:18,05-Aug-23,HANUMANGARH,Electronics,999,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
527590a0-afcc-4653-bf31-81dd86f36ef5,Inbound,Refund Related,Refund Enquiry,,5d00876b-84e1-4cbe-a95f-843c03050bc4,03/08/2023 14:58,05/08/2023 10:09,05/08/2023 10:24,05-Aug-23,CHALTHAN,Electronics,27999,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
ad7789fd-5300-4e2b-b56e-ebe4aee0e5a4,Inbound,Returns,Damaged,,3bc3d706-e081-4d6b-878d-5bbe39d3cf35,,05/08/2023 12:21,05/08/2023 12:33,05-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
fa9bd26d-973f-4047-a523-9a7bb6e1b7db,Outcall,Payments related,Payment related Queries,Careless Shopzilla ,7c206cb3-1360-4899-a259-48cd0fc7d296,,05/08/2023 13:33,05/08/2023 13:36,05-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
45fc85cd-cdfa-420d-8e91-7c1ac9ee6a84,Email,Returns,Reverse Pickup Enquiry,Costumer exicutive support is very good ??,96e37843-c71b-41ff-b2ff-8f0d687f4315,13/07/2023 12:00,06/08/2023 17:06,06/08/2023 17:07,06-Aug-23,MORADABAD,Mobile,15999,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
f5f86b95-b91b-4f87-8e00-618cc6cbdb88,Inbound,Returns,Fraudulent User,,3b48ef57-9d16-4c44-9265-ca30876e3400,31/07/2023 09:58,05/08/2023 11:36,05/08/2023 11:38,05-Aug-23,BHANDARA,Electronics,540,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
5cb227bc-3af0-4b9c-87ae-d088f3f891d0,Inbound,Shopzilla Related,General Enquiry,Baat karke   ,95e2ffa9-c81b-4121-8fa1-0c1b7ea41021,,05/08/2023 13:35,05/08/2023 14:35,05-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
7729dfd7-9c46-4290-9b54-0eba8e1a535d,Inbound,Returns,Reverse Pickup Enquiry,,7c72923c-8d52-47ba-a1b3-eda1fa7a2b32,,05/08/2023 22:26,05/08/2023 22:30,05-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,1
d9d67e0e-15e8-4ad1-be44-bed0772fa6f7,Inbound,Returns,Reverse Pickup Enquiry,,27650610-ea21-4953-a521-4603245eb16d,,06/08/2023 10:28,06/08/2023 10:31,06-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
92b5499c-2988-4127-9226-f422cc30d230,Inbound,Returns,Reverse Pickup Enquiry,,6cb1e3d0-9bbd-4866-9f26-5f9f64b858a7,13/07/2023 12:12,04/08/2023 07:44,05/08/2023 18:34,05-Aug-23,JAIPUR,LifeStyle,979,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,1
b158790a-abf3-4981-bdcf-a454e9911c3d,Inbound,Order Related,Installation/demo,The seller and manufacturer of the product are cheap and unprofessional. ,9f34b25f-49ec-482b-b5d4-b1f637608bd1,,05/08/2023 07:04,05/08/2023 07:06,05-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,3
17dd6e84-14c9-45d4-b356-ff774b8dc1a9,Inbound,Order Related,Customer Requested Modifications,,d6522fbf-1a47-4d3d-888f-c2e85f1e1afc,,06/08/2023 07:36,06/08/2023 07:38,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e90dac83-8817-44fb-9039-274356631dcb,Inbound,Order Related,Delayed,,8b27b85d-e622-47ab-bdcf-97ca1a3bff82,,06/08/2023 21:18,06/08/2023 21:29,06-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,3
311f0c67-c4a0-4fb8-9622-1d1eec744e5d,Inbound,Order Related,Order status enquiry,,49957240-66fb-402b-961e-1b50e4fd2f4d,,05/08/2023 10:10,05/08/2023 13:26,05-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
d6e0cd7b-601f-47ca-9e18-ec1b44f488ae,Inbound,Order Related,Order status enquiry,,d89d958c-4df0-499f-815e-58a982d8c7a6,,06/08/2023 18:22,06/08/2023 18:26,06-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
90cd89aa-326f-4040-863d-c9da2b75a9de,Inbound,Shopzilla Related,General Enquiry,,0b398fa0-53c9-4407-92fc-26a6a20e2433,,05/08/2023 07:19,05/08/2023 07:21,05-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
40f5e5a1-82cb-4bb3-8ec0-f8a0354a1bbc,Inbound,Returns,Reverse Pickup Enquiry,,ea8ae153-60b2-4019-9b6a-50e0e1265521,,05/08/2023 11:49,05/08/2023 11:54,05-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
0692f6c0-2462-4336-9363-9584ce422376,Inbound,Returns,Missing,Nice guys ??????,03281771-7633-4603-bcba-4a367ae7ff0c,,05/08/2023 16:39,05/08/2023 17:02,05-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
449f5d1d-52bb-4dfa-bb6c-76a06d664a1f,Inbound,Returns,Return request,Excellent customer support executive ,a7e46440-c77d-41fe-a65e-7ffe6013fc0c,,05/08/2023 20:37,05/08/2023 20:41,05-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
f99a7d25-a55b-4add-9bf6-23bceef5ea3b,Inbound,Order Related,Priority delivery,,2e673f3f-3c31-486c-a4b8-3604da702bd0,,05/08/2023 21:43,05/08/2023 21:44,05-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,3
f4873296-1918-4947-9219-cdb496142a7b,Inbound,Order Related,Installation/demo,,42697a62-f291-43f9-a22e-466a28d24e6f,,06/08/2023 14:58,06/08/2023 15:00,06-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
6586d2fe-9b9b-40f9-b59b-9d7d7cca5f27,Inbound,Order Related,Order status enquiry,Thank u so much sir ,310b3b66-7e67-4ed6-90ee-221887f91def,,06/08/2023 21:06,06/08/2023 21:07,06-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
c6a17e79-2e51-498a-8671-98bc09f488fa,Inbound,Returns,Missing,,9a97819f-f81d-452c-a64d-a0865edcb8a8,,05/08/2023 09:41,05/08/2023 12:00,05-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
99ae3e65-4439-4c89-a4e2-f5f3d8be269c,Inbound,Order Related,Order status enquiry,,4c8f6eb4-99a7-46e6-8ba0-f6ccd6ba6a14,,05/08/2023 17:32,05/08/2023 17:33,05-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
565dc673-babd-4b96-a2eb-09c0a4084bf2,Inbound,Returns,Missing,Blacklist your feck and in responsible seller.,20616e4a-b1b1-4ae9-809c-204fc5d60219,,05/08/2023 19:09,05/08/2023 19:17,05-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
6fb003f1-ed91-4f9f-b341-69c2c158d3fc,Inbound,Order Related,Delayed,,7de86999-6fdb-441e-9390-c6e340736abc,,06/08/2023 21:13,06/08/2023 23:49,06-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
751eac5e-5910-4818-8f61-7dc18487d86a,Outcall,Returns,Damaged,,706259ca-e8ef-4bb7-b626-0d2ffb63b5cb,30/07/2023 20:33,06/08/2023 13:02,06/08/2023 16:14,06-Aug-23,PATNA,Home,48,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
49997598-890a-43dc-9a93-808ec89cb0f7,Inbound,Order Related,Order status enquiry,,bb1ba63b-1829-4e35-814a-7b7b665b9074,,05/08/2023 07:52,05/08/2023 07:53,05-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
2b0c3fd7-2a9d-4274-bce7-36b8bdbafa25,Inbound,Returns,Return request,,67a2549c-d9e9-4b9f-805f-0b3bcdfa26d1,,05/08/2023 09:36,05/08/2023 15:46,05-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,4
db5fda61-f42b-4419-ab29-c912ffbf2646,Inbound,Cancellation,Not Needed,,81be7d00-a6a4-4940-96d7-1388d50371c7,,05/08/2023 10:37,05/08/2023 13:30,05-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
5c9b5356-dbec-4f91-bfe0-27dd8991f25c,Inbound,Order Related,Customer Requested Modifications,Good person increase sallary,ab11491d-193b-4568-b13a-9d04a7280fd6,,05/08/2023 17:35,05/08/2023 17:41,05-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5013f20d-70f6-4498-8583-793f144347a0,Inbound,Order Related,Order status enquiry,Ask deliver partner to deliver the order at mentioned address.,262585b4-6e46-4080-a7ba-58ac795cb1c1,,06/08/2023 07:08,06/08/2023 07:12,06-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
caefdcf3-86bd-4924-a859-7a1e59862fc1,Outcall,Refund Related,Refund Enquiry,,4ea53b68-ddda-4b32-b817-5216180b2d71,,06/08/2023 19:44,06/08/2023 19:54,06-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
2a996df3-c7bc-46ec-9876-a15393744c49,Outcall,Order Related,Customer Requested Modifications,Goood,9ef70ffd-8909-4aff-b29b-b50626f67eef,,06/08/2023 23:47,06/08/2023 23:50,06-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
349090fb-78cf-4d44-af58-6d2e562e2202,Outcall,Returns,Wrong,,d97e1e3f-aa70-42c8-9c7e-0084cf7ce759,29/07/2023 15:43,06/08/2023 09:07,06/08/2023 10:37,06-Aug-23,AMMOOR,Electronics,709,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2ccce8f6-457a-4963-b8b6-5fb453731ab7,Inbound,Returns,Reverse Pickup Enquiry,Give the option to schedule the product return pickup or order delivery on early morning like in between 6-9 AM and in evening like 5-8 PM... Because some people are working so not available on the location... I think give the slot of timing ,63800a1a-460d-4fc3-9576-97426b555993,,05/08/2023 07:51,05/08/2023 07:53,05-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
6f728bf6-4625-4788-a14c-45cf02f8b684,Inbound,Order Related,Delayed,,877682c2-daba-4a08-82b3-111b2b6b62be,,06/08/2023 10:59,06/08/2023 11:01,06-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
93c0c12c-cb5f-4dd2-ae77-1c1cf8a0370e,Inbound,Payments related,Online Payment Issues,,d0d63713-ad74-4fe8-a092-9397ce908159,,06/08/2023 12:14,06/08/2023 13:58,06-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
6239a018-09d8-4377-83c1-976e7cfc1fae,Inbound,Returns,Reverse Pickup Enquiry,,f114ec8c-5edd-45d1-ad83-5a5fa2071249,,06/08/2023 17:17,06/08/2023 17:20,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
98630633-ffb0-4d2c-a148-2b847c07c68f,Inbound,Cancellation,Return cancellation,,f7ad1df1-e5a5-4887-b63e-54d1573f2c8b,,05/08/2023 09:18,05/08/2023 09:21,05-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
facd993c-7ace-4b6a-8d86-18e5ef64276d,Outcall,Returns,Return request,The executive was amazing ,c3d3419f-f96f-420c-b701-d5326f0adfd9,,05/08/2023 23:51,06/08/2023 00:19,06-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
93358a7f-b585-42fb-adec-0d0cdcd46a8a,Inbound,Cancellation,Not Needed,,db1f6fc2-b561-40ab-89cc-2fbaf47c99fa,,06/08/2023 23:22,06/08/2023 23:24,06-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
498b74dc-ebc6-492e-9c6e-ff977e73a238,Inbound,Order Related,Delayed,,b18ecd0b-062c-41d7-b883-196a087d2383,16/07/2023 11:44,03/08/2023 17:48,05/08/2023 11:07,05-Aug-23,RAJULA,Mobile,29999,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,1
0f829c99-a845-4b13-a038-b58340c3273a,Inbound,Order Related,Order status enquiry,,c1b1e977-7649-475e-b29b-cb4b60c157b5,,05/08/2023 12:58,05/08/2023 13:06,05-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
c2ff5b28-a6fe-4d2d-a68f-9ca2b330f6bc,Inbound,Order Related,Installation/demo,,01d06314-ba3a-4438-9ab6-2545583fdfff,,05/08/2023 18:49,05/08/2023 18:52,05-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
f9d762da-1267-418d-b332-151cede1a58d,Inbound,Order Related,Delayed,,4da62d86-f4ac-438b-8705-b020bea0de85,,05/08/2023 22:29,06/08/2023 10:29,06-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
092a046a-e3e7-4cd0-9422-8c100baee58c,Inbound,Returns,Missing,,432ad047-2245-4a53-abaf-3ac5267b052c,,06/08/2023 13:46,06/08/2023 13:49,06-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
e30114a8-2fb1-4264-ab46-1532259df721,Inbound,Returns,Return request,No,c3edd25c-e847-4a95-aa76-50c32a9872be,,06/08/2023 14:13,06/08/2023 14:16,06-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,4
dfa2ca3a-ea0c-4b5f-824c-67dba63550ba,Email,Order Related,Delayed,,4fb62890-8433-46f6-99d8-4be81bf8b0e0,02/08/2023 18:17,04/08/2023 17:22,05/08/2023 12:20,05-Aug-23,MUMBAI,Books & General merchandise,95,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1aea040b-4b35-494b-8a21-f7f90a2fd13c,Inbound,Payments related,Online Payment Issues,,453bc557-c4f2-4dbe-8a00-7c8d18122da6,,05/08/2023 11:04,05/08/2023 11:29,05-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
110d5670-f24f-4b4c-bd64-005a0ad74817,Inbound,Cancellation,Not Needed,,d0fe3083-ea68-4811-99da-beced0aaed3a,04/08/2023 19:02,06/08/2023 18:00,06/08/2023 18:01,06-Aug-23,,Electronics,799,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
ae873261-4914-48ae-8c69-7e74924f5d0d,Inbound,Order Related,Order status enquiry,,a375c8a7-b932-4322-9c9c-850f84d38e74,,05/08/2023 22:13,05/08/2023 22:14,05-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
b8274b43-ab9e-4c22-9f07-3440c4d1fc5a,Inbound,Order Related,Order status enquiry,get my order to me quick,c8cea493-88c5-430e-a021-fd816567b695,29/07/2023 14:55,05/08/2023 20:16,05/08/2023 20:19,05-Aug-23,AHMEDABAD,Electronics,1499,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
ad51eb22-3ece-4903-a652-f633a78248fa,Inbound,Returns,Reverse Pickup Enquiry,,8432144d-a693-472b-870b-3ccf0173d5ed,,05/08/2023 23:32,05/08/2023 23:36,05-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
7fff401e-ddd4-43ce-8d93-a3700cd3ee6d,Inbound,Returns,Missing,,8d480669-1c5d-4f6e-9343-8d78bc9f681b,,05/08/2023 23:47,06/08/2023 09:45,06-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
56e14203-5550-4e2c-b9db-b56a3216b2df,Inbound,Returns,Damaged,,43f52ecc-4c59-4197-90a0-9023cf3acff9,,06/08/2023 14:08,06/08/2023 14:19,06-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
bf087619-9076-4d24-bf5b-94d34a01458d,Inbound,Returns,Reverse Pickup Enquiry,,04c012c4-f1c2-4115-be0f-fbae55161163,,06/08/2023 16:10,06/08/2023 16:11,06-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
af45063c-9680-40b0-bc14-97c9542b0c54,Inbound,Returns,Return request,Very good ,398990e0-dfd5-4974-94ed-5a27e3a24587,,06/08/2023 19:33,06/08/2023 19:37,06-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
f0452db5-17f9-4f3b-ac6a-556c8e04086e,Inbound,Shopzilla Related,General Enquiry,,f9a450d7-27d7-49a9-898b-46f59e49ff7c,,05/08/2023 10:37,05/08/2023 10:40,05-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
1b97b081-534f-4f34-84b5-f3e34634f4ec,Outcall,Order Related,Installation/demo,,377e8dad-f89b-4768-8630-6d0abacfb12f,,06/08/2023 20:16,06/08/2023 20:18,06-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
560e4a17-5c1a-4682-9ef5-d3cfbedff2ec,Outcall,Returns,Fraudulent User,I am so happy ,697279f8-4fdc-486e-bf22-27fdba3eb2aa,,05/08/2023 10:13,05/08/2023 10:15,05-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
834c7287-da8b-43b8-85ad-3065e53b1a13,Inbound,Returns,Reverse Pickup Enquiry,thank u   ???,59230815-ea41-445e-9c96-de80726d5f6c,,05/08/2023 13:32,05/08/2023 13:34,05-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
808132b8-231d-42f2-a667-dedcd383865b,Inbound,Order Related,Delayed,Your service is very poor,4b75f2af-02cf-44ac-9d79-75baf15bcdcc,,05/08/2023 21:04,06/08/2023 17:28,06-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
6166a0df-fabd-4825-b359-ccabab7af88a,Inbound,Product Queries,Product Specific Information,,3cbc838c-5158-4c84-8015-ba23ed6b549e,,06/08/2023 02:12,06/08/2023 02:28,06-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
fc718511-6819-4396-9bd9-129a5e418b7d,Inbound,Order Related,Installation/demo,,f25934b4-bcf0-4b07-b60e-e706252725fe,,06/08/2023 19:41,06/08/2023 19:42,06-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0289f25b-bd85-42e9-96aa-152489a77e57,Inbound,Order Related,Installation/demo,  to initiate my watch replacement or service ,1b16b2c8-4aa2-4998-b8bf-935d2aab6655,,05/08/2023 07:57,05/08/2023 10:05,05-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
903b92be-15e7-42a4-ba3a-6cefc80c2eed,Inbound,Product Queries,Product Specific Information,My problem not solve bed policy Shopzilla ,58d9c970-66ef-4a7c-b69f-e07a8b9cabfb,,06/08/2023 09:14,06/08/2023 09:34,06-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,3
87b60df9-a3fd-4be0-ac04-b2031189cdad,Inbound,Returns,Fraudulent User,,0291ef20-692c-4614-b58f-25b58dc354dc,,06/08/2023 13:22,06/08/2023 14:03,06-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
f77b937d-2eab-423b-99c9-e4256b799677,Inbound,Returns,Return request,I'm satisfied ,b4f69342-5a18-40c1-be5b-d2b402a67ada,,06/08/2023 19:06,06/08/2023 19:08,06-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
1ffda3ef-b150-4486-8e9f-20cf32321daa,Inbound,Order Related,Delayed,,d8673c92-fdea-440f-b750-97f739e34372,,05/08/2023 16:00,05/08/2023 16:24,05-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
3754405e-cd7c-470c-941d-30f8bf4e12f0,Inbound,Order Related,Order status enquiry,,cceceba7-54a2-4c65-87d6-74284bebdca8,,06/08/2023 12:43,06/08/2023 14:03,06-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
08782f33-124d-45a6-81ca-a47e09f8164b,Inbound,Returns,Wrong,,4e73036f-d51d-450c-a71b-46267094df26,,05/08/2023 22:18,06/08/2023 07:23,06-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
93423764-a24d-4861-bc60-6afc66eefe44,Inbound,Order Related,Installation/demo,,43f52e91-9ef4-44b4-816b-4881c94897b2,,06/08/2023 13:06,06/08/2023 13:06,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1a5b6a19-685d-4c60-92d3-965d52842d20,Inbound,Returns,Reverse Pickup Enquiry,,9258758a-c3f6-4143-a2ef-85e2ce4a50d7,,06/08/2023 08:16,06/08/2023 16:05,06-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
b63e0a1b-14b7-484f-a8ec-bedb772f7f1b,Inbound,Feedback,UnProfessional Behaviour,,2cd5ece1-b461-46b5-926a-af2d3326c791,,06/08/2023 22:10,06/08/2023 22:16,06-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f8f2501d-70e6-407b-80a5-7ebd835ed1c7,Inbound,Order Related,Delayed,,4dd42ce3-9a2f-4839-94a9-8a89093e9d93,03/08/2023 11:13,06/08/2023 18:00,06/08/2023 18:02,06-Aug-23,LUCKNOW,Electronics,2499,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
97fab28b-facf-43db-8045-6598336d70dc,Inbound,Returns,Return request,,82ef342b-78e5-41ef-9e78-b338fea2f32c,,05/08/2023 21:42,05/08/2023 22:06,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
9afb97ac-e5e9-4961-9627-70d4489528ba,Inbound,Returns,Reverse Pickup Enquiry,,255a1cf9-079d-4fc6-a75f-0027377157b6,,06/08/2023 14:21,06/08/2023 14:40,06-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
aa31b182-3c50-4033-bd40-f4f7d60318e0,Inbound,Feedback,UnProfessional Behaviour,Resolved problem early ,9b3a113b-307e-4541-8fe5-1adb53f3244e,20/07/2023 20:09,06/08/2023 13:26,06/08/2023 13:31,06-Aug-23,JHANSI,Books & General merchandise,6190,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
b9dde66f-c698-4167-82cc-a91e0f294c15,Inbound,Returns,Missing,Good,c12c9b9b-cd5b-472f-8c26-04bd342fffe6,,05/08/2023 22:45,05/08/2023 22:49,05-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
c037f209-ccf6-4855-9bce-2bbe8ef2686a,Inbound,Returns,Reverse Pickup Enquiry,,294a7de8-8831-48d1-ae56-75ecaa89d36b,,05/08/2023 23:19,05/08/2023 23:21,05-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,1
cc735519-086e-4f79-b67a-fb6195f38e90,Outcall,Returns,Return request,Thanks,5f3dc12c-5354-473f-b560-cc74e7c2093c,,06/08/2023 17:16,06/08/2023 18:48,06-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
fbd5b8fa-001b-450f-bbd7-fc38bff7b239,Outcall,Cancellation,Return cancellation,Good service ,a807ae4e-4ba8-4208-b62d-3f3e03e2759e,,06/08/2023 19:08,06/08/2023 19:40,06-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
4b588677-8352-4d1b-b63b-c813145777c4,Inbound,Returns,Reverse Pickup Enquiry,,153c4ac5-9ece-43b2-a70d-951d19a3a386,,05/08/2023 11:56,05/08/2023 12:36,05-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
4e600e1e-e48a-48bf-857a-895729312069,Inbound,Returns,Reverse Pickup Enquiry,Pron no solve,ecf38a65-6604-4c83-91aa-dd2adfc76863,,05/08/2023 19:19,05/08/2023 20:37,05-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
525155ec-5f7b-428c-b49d-748711e04111,Inbound,Returns,Return request,G,450cc497-8536-4ef6-be4e-42ca2f73479a,,05/08/2023 22:33,05/08/2023 22:38,05-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
3ce33ad9-1f88-4724-b21f-ccbce2396150,Inbound,Returns,Missing,Tq,63d2dae1-ab74-408b-950f-78a469f99ae5,,06/08/2023 00:04,06/08/2023 00:09,06-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
fd532cae-2102-4e26-90aa-c6db7c6c8e26,Inbound,Returns,Reverse Pickup Enquiry,,2175dff1-3227-4c42-a1c1-32541689e242,,06/08/2023 11:56,06/08/2023 13:03,06-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
b45dcc6b-310e-490a-bcf5-8847829f956b,Inbound,Returns,Reverse Pickup Enquiry,Thank you,5444b2ce-c784-4945-8442-d6a0129f7bd8,01/07/2023 22:40,06/08/2023 21:10,06/08/2023 21:15,06-Aug-23,SHAMLI,LifeStyle,449,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
bdf793eb-225b-4f9c-903f-d87f914be478,Inbound,Returns,Wrong,,8fcee759-b70a-455f-adac-aabfedd431e5,31/07/2023 17:37,05/08/2023 12:27,05/08/2023 12:53,05-Aug-23,REWARI,LifeStyle,949,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
b95f453f-ee82-4881-b9fc-a1f0d239b80a,Inbound,Returns,Damaged,Good,a5c9f727-90cd-47f1-a86b-25bbe07b8f2a,,05/08/2023 06:38,05/08/2023 07:09,05-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
b23a7638-00d8-4471-9577-48b30dafc4d1,Outcall,Returns,Return request,Good support. ...and one more thing  they were resolved with in the time ,fd886c24-2e85-4afc-8ae4-7a386f42fb31,,05/08/2023 19:33,05/08/2023 19:46,05-Aug-23,,,,464,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,3
c47a10d3-5ce3-43e3-b913-0f9fd58f9be1,Inbound,Returns,Return request,,1b5b7bb0-cceb-4b3a-8bb2-c07bc2f85263,,05/08/2023 19:37,05/08/2023 19:38,05-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
5fa4335a-3d36-4b1e-a130-060cdc0c3fac,Inbound,Returns,Return request,Product due for delivery on any particular date is shown as out fr delivery very early in the morning bt the courier guy usually keeps me waiting all day long.In fact today I'm experiencing the same .My order was out fr delivery since early morning n yet it's not delivered.I' ve even talked to the courier guy who assured me of the delivery being done of my order   within an hr . Bt it's not ,7c7bd1e6-5189-484d-8806-6445fd301e4d,,06/08/2023 09:01,06/08/2023 19:19,06-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
c8deeb7a-cda5-4e25-96f7-077e732457ee,Outcall,Product Queries,Product Specific Information,Satisfactied ,dada0875-af91-4bdb-812a-ff75a313af12,,04/08/2023 14:57,05/08/2023 17:24,05-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6fe0ed75-5c21-42f3-bf06-35c11ff6ae2e,Inbound,Order Related,Order status enquiry,,12e18783-c4e5-4322-a299-9baa343f3224,,05/08/2023 16:43,05/08/2023 16:44,05-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,3
c5355f52-f624-4cc7-830f-11b329871f0a,Inbound,Returns,Reverse Pickup Enquiry,,46fac051-3558-4d32-8801-ffa48f91da11,,05/08/2023 12:33,05/08/2023 12:37,05-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
77b88374-fd40-4b10-b66c-a408d22e4a01,Inbound,Returns,Fraudulent User,Very difficult to connect any executive. Took many request and 1 hr to receive call back.,67778418-8ddc-4c26-97f4-5146b5600e27,,05/08/2023 18:17,05/08/2023 19:05,05-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
4b276f80-949f-4928-91f3-88e8609a1cc4,Inbound,Order Related,Delayed,,c7398b91-083a-45d1-b77f-8109f0820b22,,05/08/2023 18:07,05/08/2023 18:46,05-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,4
b31699be-c0a9-41d6-8b6f-566d9bad8706,Inbound,Returns,Reverse Pickup Enquiry,Good communication ,3dc998f5-bef4-414b-b926-cc6234842b09,,05/08/2023 20:11,05/08/2023 20:14,05-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
5643bedb-907a-45d4-b56d-d427eeaf7e55,Inbound,Order Related,Installation/demo,,79cc78bb-2d66-43ec-abc8-471ceb587fa4,,05/08/2023 22:36,05/08/2023 22:40,05-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
9ca57dde-9f92-4c9b-bc2f-f6db8e584627,Inbound,Returns,Missing,Exicutive person is verry good,9bb5ea4d-020d-4a89-b5fa-dcb6dee508cb,,05/08/2023 22:59,05/08/2023 23:02,05-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
cdf54bf2-52eb-4b6e-b9d8-1924323b2ebc,Outcall,Returns,Technician Visit,Disappointed with Shopzilla ,5cd7e719-d33c-4d29-a0e4-cb78b9f3c872,,06/08/2023 18:29,06/08/2023 22:59,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
e61f19b6-a7c4-4bfc-b23f-7331e37110e0,Inbound,Offers & Cashback,Affiliate Offers,,b2d6219c-d146-4ddf-a933-ccec699346d8,01/08/2023 16:50,03/08/2023 09:36,06/08/2023 11:00,06-Aug-23,LUCKNOW,Mobile,24999,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,1
5fcc82f9-9f08-4472-859f-c6466490a55b,Inbound,Order Related,Order status enquiry,,d158859a-e4b8-4e16-8b1f-9b5f5d815cb0,03/08/2023 20:57,06/08/2023 16:57,06/08/2023 21:43,06-Aug-23,BHIWANI,Mobile,26999,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
f98ea60a-cb68-432e-9b66-0440b6104cc9,Inbound,Returns,Reverse Pickup Enquiry,,8b7cad3c-7600-4e71-b5c4-36fd947ad893,01/08/2023 21:42,05/08/2023 23:50,05/08/2023 23:52,05-Aug-23,DHANBAD,Home Appliences,599,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2322279e-adc3-4d77-8683-89b282508aac,Inbound,Returns,Reverse Pickup Enquiry,,877f253f-147b-41aa-a86e-a4ceea34442e,,05/08/2023 07:14,05/08/2023 11:38,05-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
e5957e0d-cac9-42b9-a2f1-ec45b89aa32e,Inbound,Returns,Reverse Pickup Enquiry,Need to improve the quality ,2a3e8d6d-a530-402c-bc2d-4363a86c1a6b,,05/08/2023 10:10,05/08/2023 10:16,05-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
69ca2a56-495f-4744-bcc4-c7514a786cfd,Inbound,Order Related,Delayed,,addc791a-12d5-4f31-9d0f-872b1d409f3a,,05/08/2023 15:05,05/08/2023 16:12,05-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
33076d21-e445-4508-8d86-0497d2f74157,Inbound,Order Related,Invoice request,"Miss   me a lot and explained me very well, I am very happy with your services.Full support",d12f4940-1838-41e0-a1cf-ee788908aed3,,05/08/2023 20:12,05/08/2023 20:25,05-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
75a0051b-5514-4f9e-9c5d-30af1d6ced18,Inbound,Returns,Fraudulent User,,eace044a-eb63-449b-9914-1a6a80a04927,,06/08/2023 12:49,06/08/2023 13:12,06-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
c7fb37c9-3646-457a-b336-5a51b6fa23ce,Outcall,Order Related,Installation/demo,,39cd8c56-bea7-468d-b35d-344d4a59859d,,06/08/2023 16:48,06/08/2023 16:55,06-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
e1127e96-31d1-405f-9724-f2c88634bc07,Inbound,Returns,Service Centres Related,,6bf6acd5-2002-443c-82e8-b05c9f1e163e,25/07/2023 15:46,04/08/2023 16:13,05/08/2023 11:54,05-Aug-23,HAMIRPUR,Electronics,11749,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
e5970656-f8be-4630-8d3b-c2f8643737d2,Inbound,Returns,Damaged,Improve the delivery service specially during sale offers.,b12b9a37-45cf-4afa-8e1c-d7175c0f9bad,,05/08/2023 13:22,06/08/2023 02:20,06-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c5310764-f3ee-4665-9014-d1b06936159f,Inbound,Payments related,Online Payment Issues,,c9a81f3f-6cfd-4e34-85a3-401612eba0cc,,05/08/2023 19:49,05/08/2023 20:02,05-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
4405e0db-2454-4db9-8b27-d44537a190f5,Inbound,Product Queries,Product Specific Information,,44a21072-a3f7-48ed-8892-7ed6207403b6,,06/08/2023 22:24,06/08/2023 22:25,06-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
aec746ca-a62d-48f9-bc1d-ada42dac3a7c,Inbound,Feedback,UnProfessional Behaviour,Very good ,f052aac2-a715-4430-b89d-69239c7e753e,08/05/2023 23:40,05/08/2023 16:33,06/08/2023 13:15,06-Aug-23,HOWRAH,Home Appliences,1799,,Kelly Carpenter,William Park,John Smith,61-90,Evening,4
f14de19b-d2de-4873-8f14-e7115ac7f9d4,Inbound,Returns,Fraudulent User,,5e034101-babb-4ef6-8139-611b731444ac,02/08/2023 13:21,04/08/2023 22:25,05/08/2023 10:51,05-Aug-23,BANKURA,Books & General merchandise,232,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
d16c202c-720a-448f-8900-870260bcdb8d,Inbound,Returns,Reverse Pickup Enquiry,,c03dd479-713f-46cc-a217-61e03d0c214b,,05/08/2023 10:53,05/08/2023 11:06,05-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
20c694cb-cc31-4aa4-a1ac-2c5c11c8f7da,Inbound,Returns,Exchange / Replacement,Poor,8bec387d-007a-430c-8e62-65774e8800ba,,05/08/2023 14:20,05/08/2023 14:29,05-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0c24b9fa-d0ed-4722-ac7c-7d2de5987720,Inbound,Returns,Reverse Pickup Enquiry,,b772de8b-7c5c-4b72-afae-bd2415de5ce8,,06/08/2023 15:59,06/08/2023 16:11,06-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
392ca9a9-a05c-4642-a3b7-11dbe5d0e4d8,Inbound,Order Related,Installation/demo,Worst as my problem is not resolved ,912cb801-7e0a-4695-8aa6-820d7b976fa0,28/07/2023 10:14,05/08/2023 11:01,05/08/2023 11:13,05-Aug-23,RANGIA,Home Appliences,44490,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
b9a29ad7-1abb-4dfa-ba11-530da43fa4b8,Inbound,Returns,Return request,,17e9dce2-b664-4318-b4af-aa51de25ddcd,,05/08/2023 07:21,05/08/2023 07:26,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f9f95309-5f61-4ed3-8c5a-407a00936f84,Inbound,Returns,Reverse Pickup Enquiry,,cc70f73b-4e92-40ee-8764-bb7edb63ed1f,,05/08/2023 07:27,05/08/2023 13:56,05-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
fc88e676-69d8-49b3-a333-c5b8b6abc74a,Inbound,Returns,Reverse Pickup Enquiry,  Or Gandha Suport H ,c477463f-5b22-4608-a911-ab59bc16098c,,05/08/2023 13:08,05/08/2023 13:14,05-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
33f0fbc9-79de-464f-b3ac-cbb2ef331f8a,Inbound,Returns,Return request,??? ???? ???? ????? ??? ???????,33a95846-c54a-4061-9a02-4e42a2af7df5,,05/08/2023 13:11,05/08/2023 13:17,05-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
a1d5c31f-9826-4c4f-8a30-ee6686369c3e,Inbound,Returns,Return request,Speed up the resolution time.,bb7e69d7-8f9b-4b89-93e6-1df16136fb08,,05/08/2023 19:13,05/08/2023 19:40,05-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
97a3ea03-44f5-4bd4-8f7f-bb13250578fe,Inbound,Returns,Reverse Pickup Enquiry,,aeaf255b-a274-4fc1-980c-a64375ff6cba,,05/08/2023 19:50,05/08/2023 19:51,05-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,4
a5f8662c-9b5e-4fcb-99c5-e1789a6ca118,Inbound,Order Related,Installation/demo,Better feedback expected if the ans is no then please say no . Diplomatic answer with new date for quary resolution is unprofessional approach .,bc8aff92-948b-4d4d-bdea-0adcc811e6d6,,06/08/2023 21:14,06/08/2023 21:28,06-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
231f9c24-9fb7-41e0-99d0-f6ee534c4077,Inbound,Order Related,Order status enquiry,,20e94d3d-dc9d-43a9-ab5c-0f1a75827ac5,,06/08/2023 15:34,06/08/2023 15:36,06-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ebb380e1-0c9b-4109-acec-7e75078ccba9,Inbound,Order Related,Order status enquiry,,5a19ce9f-0597-413b-aad7-45064a2e88bf,,06/08/2023 21:19,06/08/2023 21:30,06-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
c8106aa5-c6e0-43a3-902c-e24add1c82bd,Inbound,Shopzilla Related,General Enquiry,,c67fff3b-a721-4348-aea4-7800422fee03,,06/08/2023 19:43,06/08/2023 19:47,06-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
68c15a58-2766-4f10-9813-7e37aec7b5a7,Inbound,Order Related,Order status enquiry,,a4eba30f-d650-47f9-8b15-d86cbc7b9c9c,,06/08/2023 22:44,06/08/2023 22:48,06-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
e994152e-3d36-4d62-9251-76e76de001ad,Inbound,Refund Related,Refund Related Issues,,515ba607-218f-4aa5-8ce4-30c67088fa7b,17/07/2023 14:09,05/08/2023 09:00,05/08/2023 09:02,05-Aug-23,ORAI,Books & General merchandise,310,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,2
1d16d253-b739-472c-a053-2e63bc7e38ac,Inbound,Returns,Fraudulent User,,35b5994a-5cdc-477f-8810-b0b8b3d0acd8,,05/08/2023 12:27,05/08/2023 12:35,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
7a46fc41-885e-425c-915d-2c62b16384e8,Inbound,Order Related,Order status enquiry,,aff4a950-8d87-47cb-9800-a2aaa5a4c3f0,26/07/2023 21:57,05/08/2023 19:00,05/08/2023 19:01,05-Aug-23,GANGAPUR CITY,Electronics,1199,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
af65801e-ce05-410e-b7c8-ff6619e8cc66,Inbound,Returns,Reverse Pickup Enquiry,,946ce9dd-a994-471e-b5ee-d75382c29eb2,,05/08/2023 23:53,06/08/2023 00:10,06-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
be53aa66-f51c-4e29-b804-ac41626cd267,Inbound,Returns,Wrong,,1262f5ef-a774-472f-976a-74a393973737,,06/08/2023 13:50,06/08/2023 14:06,06-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
1a109a26-78de-4824-a161-a601d6bd32c3,Inbound,Cancellation,Not Needed,,a32a2622-da4f-41a3-bd0c-96586a754c45,01/08/2023 13:52,06/08/2023 09:01,06/08/2023 09:02,06-Aug-23,BARDHAMAN,Books & General merchandise,143,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
435a52f0-9d3b-45bc-9cfb-4a44a0c036d7,Inbound,Returns,Wrong,,c3e7805d-3caf-4d74-be55-c83a00b16552,31/07/2023 18:52,05/08/2023 13:22,05/08/2023 13:23,05-Aug-23,BAPATLA,Electronics,799,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
91685925-a09d-4eff-9739-e9267bb18f22,Outcall,Order Related,Delayed,,c3b5ce00-9d3a-4271-acb3-ecfacb03963d,,05/08/2023 21:35,05/08/2023 22:17,05-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
5977dae9-2672-467b-ac28-eba0a7f7fca9,Inbound,Returns,Damaged,,23dffa9c-d6aa-4f7e-9c73-e1e789f258e6,,05/08/2023 22:07,05/08/2023 22:09,05-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
8fd79da5-3b85-4eaf-a02a-33b4283464c4,Inbound,Returns,Reverse Pickup Enquiry,,d605a942-e6bd-4f27-956c-16e674e78682,,06/08/2023 20:44,06/08/2023 20:53,06-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
4517e857-08da-4faf-9e7c-ef3dcc4c9bdc,Inbound,Returns,Reverse Pickup Enquiry,,8e299029-2d47-457c-919e-420aab44b149,,06/08/2023 16:50,06/08/2023 17:18,06-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
da14d950-def0-4fc1-936e-576e6cc19b1f,Inbound,Returns,Exchange / Replacement,The customer executive is very good person and easily understand my issue.,0ccc0c16-d3a8-4d66-a8a7-fd5eec28a617,,05/08/2023 06:41,05/08/2023 06:42,05-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
5df0df40-50d1-4249-977c-4abf23ca3484,Inbound,Order Related,Installation/demo,Plz make warranty claim on order menu,7a36c53e-a267-4209-ad3d-a233a6a6b186,,05/08/2023 07:25,05/08/2023 07:28,05-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
d51f8eeb-989b-4043-be05-c62035d78e1e,Outcall,Returns,Reverse Pickup Enquiry,,8ffc58f6-826e-47af-a8f4-dbb48be6bf48,,05/08/2023 20:23,05/08/2023 20:58,05-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
cc36ef42-6be4-4b19-b61a-626d4ce349cd,Inbound,Order Related,Installation/demo,Ok,e0d270a6-022b-46b5-8973-58dd5273dde9,,05/08/2023 19:57,05/08/2023 20:00,05-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
32d5147a-0bf9-49c8-818a-90cad06316f9,Inbound,Returns,Reverse Pickup Enquiry,,e019415f-32c3-4991-9672-a5820fb1c963,,05/08/2023 22:25,05/08/2023 23:11,05-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
aae84d1d-e4ab-4a47-88c6-017797c68cbe,Inbound,Order Related,Installation/demo,,0b6ff993-fb71-450d-8787-0478564fe557,,06/08/2023 11:00,06/08/2023 12:21,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
5100f581-74b9-4fdd-9109-96801520da9e,Email,Order Related,Invoice request,,d0cf49f7-6a85-40cf-a5fa-d5c45c41cc89,29/07/2023 19:41,05/08/2023 19:02,06/08/2023 21:54,06-Aug-23,KONNAGAR,Mobile,8999,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
7681a5f8-3939-479c-907c-c4d4c8c7e7aa,Inbound,Returns,Wrong,,9e0b0bd4-7212-4061-b3fe-26321871f7f8,02/08/2023 09:20,05/08/2023 10:04,05/08/2023 10:08,05-Aug-23,NABADWIP,Electronics,999,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
b21152e6-9fd9-451f-a8dd-804982e72129,Inbound,Returns,Reverse Pickup Enquiry,,a7c467f4-f2e3-48fa-bf85-67e6dde8cc4b,,05/08/2023 20:06,05/08/2023 20:10,05-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
068a1f04-a1bb-43ed-af1d-3f58bec3cb8e,Outcall,Order Related,Seller Cancelled Order,Excellent customer service ,6a0f77e6-f1df-4f57-8e94-fec14e8961bd,,05/08/2023 22:40,05/08/2023 22:47,05-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
3212739f-782c-4f64-8868-b9cb4be9e5c1,Inbound,Shopzilla Related,General Enquiry,Thanks for agent ,db1121c3-6947-4f54-a84a-a392c639cd6c,,05/08/2023 22:52,05/08/2023 23:14,05-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
396741b4-ad73-442a-b95f-63bf0bd34e75,Inbound,Order Related,Delayed,,9095e86f-a215-4b14-9367-5379eed7f6bb,,06/08/2023 11:27,06/08/2023 11:28,06-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
bfcb68a1-08c1-4dbe-a1f7-8d2812290b3a,Inbound,Returns,Service Centres Related,Good,8ac98302-7d5c-44e2-a829-b02ddbb116dd,09/07/2023 08:54,05/08/2023 10:14,05/08/2023 10:15,05-Aug-23,KOLKATA,Electronics,899,,David Smith,Nathan Patel,John Smith,>90,Split,5
1f17007a-ab4c-4ec6-9731-b79fc3cb32c6,Inbound,Returns,Wrong,,6aacb539-ecab-487e-b8da-4489d0025352,,06/08/2023 12:36,06/08/2023 12:38,06-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
4aae1021-418e-43c4-86f7-a23e20da5230,Inbound,Refund Related,Refund Enquiry,,53f16381-8704-4953-b5ba-c0488b33436a,,06/08/2023 15:11,06/08/2023 15:18,06-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
9e793e1d-c8fd-495c-9773-758515227a0a,Inbound,Order Related,Order status enquiry,Good,f8768ea4-0dbb-465f-a339-8a01f0847b8d,,06/08/2023 18:03,06/08/2023 18:37,06-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
4d0356a2-01b5-4685-a9d5-7c01b11089a5,Inbound,Order Related,Order status enquiry,That customer executive was damn good and had professional approach and has best product knowledge when he respected customer time and connected information about the query and resolved really quick had best customer understanding overall our of 5 I will add +5 and give 10 rating??,4a45d225-4359-4fc2-8de0-fbe371907f9d,,06/08/2023 20:20,06/08/2023 23:05,06-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
738762bb-00df-43c1-bf2d-04db9786e2c6,Email,Order Related,Delayed,,9e12bdcd-0872-471b-9099-cede913772c1,20/07/2023 16:57,05/08/2023 14:53,05/08/2023 14:55,05-Aug-23,MOTH,Electronics,1699,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
c2a9b63f-b5f4-4c15-889f-a40af3cef352,Inbound,Returns,Reverse Pickup Enquiry,Return Pickup not updating time to time. ,f4b02059-5c13-41cf-9a5b-d07d53e50905,26/07/2023 21:58,06/08/2023 16:33,06/08/2023 16:35,06-Aug-23,CHINSURAH,Electronics,940,,David Smith,Nathan Patel,John Smith,>90,Split,5
943dedd0-b704-4390-bcd7-5efb2aed5a17,Inbound,Order Related,Order status enquiry,,6fad6b26-8aec-48cb-952b-aa09bf262aba,,05/08/2023 11:35,05/08/2023 11:37,05-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
955566a8-be27-4555-aa5f-dd8964e3ed21,Inbound,Returns,Reverse Pickup Enquiry,,4824eae7-10ae-446d-a764-9594b8ffad32,,05/08/2023 17:57,05/08/2023 17:59,05-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
dbb43122-5896-4cd9-b488-d4d3fd07b7b4,Inbound,Shopzilla Related,General Enquiry,,8388cf37-5d8b-4471-aaa6-e360bcd463bf,,06/08/2023 11:12,06/08/2023 11:36,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
80da7350-fa21-458f-9a11-7e6315054bad,Inbound,Order Related,Invoice request,,08f9016c-1176-4256-a4e8-affc396786d3,,06/08/2023 19:38,06/08/2023 19:41,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
7c8274f0-629f-4ce4-8539-3a66383e38e6,Inbound,Returns,Return request,Good,0168ff9e-2faa-458f-a354-8f091b83ca6a,28/07/2023 13:01,05/08/2023 08:29,05/08/2023 08:35,05-Aug-23,SADABAD,Electronics,999,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
e9891801-90f2-4c22-801f-135a22ac6b98,Inbound,Order Related,Delayed,"Every thing is alright, But I think there should be a facility to give two mobile numbers while ordering so that if one number does not get called, the other can be called.",8abb51a7-a8c1-405f-9c7c-69ea643cc189,,05/08/2023 20:44,05/08/2023 21:04,05-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
22032e56-3815-40c7-96af-e2c885caffb8,Inbound,Returns,Technician Visit,,cfc05d9f-2ea2-419b-acc8-0e84439747e1,,06/08/2023 08:17,06/08/2023 08:23,06-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c5f48fee-59b5-45ff-878d-721314bf115e,Inbound,Feedback,UnProfessional Behaviour,,d152ba7a-e525-4621-b46d-fb2347cb39d4,,06/08/2023 16:08,06/08/2023 16:11,06-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
a2f58757-2459-4db2-b32f-a4f80f250716,Inbound,Returns,Return request,,99ea962c-9ec0-409b-a9bb-07163ec94380,16/07/2023 18:41,04/08/2023 18:34,05/08/2023 17:10,05-Aug-23,NEW DELHI,Electronics,999,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
82742079-1c72-4908-b00c-d826ad71d458,Inbound,Order Related,Order status enquiry,,e2070273-a6ee-4c10-8e21-aac2726492bf,,05/08/2023 17:08,06/08/2023 01:55,06-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,1
f9327d43-d937-4984-a0df-cdd2fa96e4e1,Inbound,Feedback,UnProfessional Behaviour,Totally good,1aa5acc4-c4a2-40e3-8640-5d2b755414dd,,06/08/2023 11:55,06/08/2023 11:58,06-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
208f42c2-3e4b-4d8e-b283-7c87c77b28be,Inbound,Shopzilla Related,General Enquiry,"Pathetic service from past few months, improve this",aa375b23-3ccf-432e-9205-7489549e4706,,06/08/2023 13:24,06/08/2023 13:26,06-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,1
a3bda138-edfe-4b20-afc0-afb19f6bc878,Outcall,Returns,Return request,,112501bc-9eff-401a-9f17-def6069ef29e,,06/08/2023 21:23,06/08/2023 21:29,06-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,1
9f706cd0-14fd-4697-ab87-2489ad415237,Outcall,Returns,Reverse Pickup Enquiry,Thank u Shopzilla ,b7a31b76-8261-462b-8f35-c23107589540,30/07/2023 15:36,04/08/2023 18:28,05/08/2023 06:42,05-Aug-23,JAUNPUR,LifeStyle,587,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
65618077-e3a7-475c-bc52-978b4fda4c40,Inbound,Order Related,Order status enquiry,,57198385-017e-419a-a98e-c7615009811c,,05/08/2023 14:42,05/08/2023 14:44,05-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
598c9f4d-cfdd-42f4-82be-af3c15adb8cd,Inbound,Returns,Wrong,,5596bc7c-3483-4e77-b16e-e0191f28c3ed,,06/08/2023 00:21,06/08/2023 00:27,06-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
ea2c8d1a-4a21-4ef9-bd5b-0648f2b22f80,Inbound,Returns,Return request,,739652dd-65c6-4e2b-a27e-b799074efdbb,21/07/2023 12:04,05/08/2023 20:10,05/08/2023 22:28,05-Aug-23,VASCO,LifeStyle,362,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
eb4fc966-a9de-47f2-8284-123fdc7c6d07,Inbound,Returns,Return request,,bb1a4856-a483-4fe7-8c63-9a50cb2ab059,01/08/2023 00:27,05/08/2023 20:44,06/08/2023 19:37,06-Aug-23,LUCKNOW,Home,344,,David Todd,Noah Patel,Michael Lee,31-60,Evening,4
1a92ae87-8f4f-43c9-8c54-466d8850d420,Inbound,Returns,Reverse Pickup Enquiry,Want quick return,167724c3-926c-4541-aad2-c0c9ac2f179c,,05/08/2023 10:07,05/08/2023 10:12,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
45fb0cec-195c-48e7-b9de-2128e085b97d,Inbound,Returns,Damaged,,8556ab28-3574-4f98-9784-d514827facc7,,05/08/2023 13:22,05/08/2023 13:29,05-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
f8a780ba-1ce3-4764-8dd1-a134669116db,Inbound,Returns,Reverse Pickup Enquiry,Very good response ,4e7cf404-82eb-4bc5-81d0-21c4e55688c0,,06/08/2023 00:57,06/08/2023 00:59,06-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
2c869d7f-6d20-4b29-af72-14d573ae58a7,Inbound,Order Related,Order status enquiry,,62616fc9-5a76-469e-b9bb-5e80cfa0773e,,06/08/2023 07:12,06/08/2023 07:33,06-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,3
40b0a094-680f-4bc3-84b5-087813cab35e,Inbound,Product Queries,Product Specific Information,,ef1b4a6d-479e-4620-89c9-c229a81cb9ff,,06/08/2023 16:04,06/08/2023 17:28,06-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
dd017052-53c6-4e2a-8d03-e178c1a430e8,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied with your service ,a4405426-9255-443e-a2f9-8c2338213be0,,06/08/2023 16:31,06/08/2023 16:32,06-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
096dc371-608d-4423-b84b-f92ffaeaf21b,Inbound,Returns,Reverse Pickup Enquiry,,adfc3c8e-8c3c-4048-b4bd-41f045d226e6,,06/08/2023 17:51,06/08/2023 19:56,06-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
47cd4be6-2edd-4432-b073-cfcb1987b56d,Inbound,Order Related,Installation/demo,,b44324f2-cb98-4d2b-8477-f4bf8861e378,,05/08/2023 01:29,05/08/2023 02:36,05-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
ba576fc4-3317-4f0e-9d57-37949656bac8,Outcall,Returns,Reverse Pickup Enquiry,Good ??,86778c07-ff12-41d1-b24c-32a90fc27589,,05/08/2023 13:45,05/08/2023 13:45,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
f18a416d-3104-4d6c-aa9c-24f33cd16a3b,Inbound,Returns,Reverse Pickup Enquiry,Very very bad ,55b4b02b-ed66-4538-b7a8-2e063aa08713,,05/08/2023 18:09,05/08/2023 18:22,05-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
57ec3f9f-02f6-4040-b3a4-421c76b47f56,Inbound,Refund Related,Refund Enquiry,,758a5ac9-6596-4df6-876f-23fabc5ec964,,06/08/2023 08:05,06/08/2023 08:07,06-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,4
7c6c4d5d-a688-4eae-96cb-3bf028439ca2,Inbound,Payments related,Payment related Queries,,f287c69d-56b2-434e-b929-9533a7b4485c,,06/08/2023 11:23,06/08/2023 11:48,06-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e7a92257-1180-4849-b5be-246bd7ccf1ae,Inbound,Returns,Fraudulent User,,d12e8afd-3159-4dca-8a9c-dd8f68fe0447,,06/08/2023 13:38,06/08/2023 13:40,06-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
8f75a9f6-9018-483f-91d0-1fda76b129a3,Inbound,Order Related,Installation/demo,,5ff659ce-64f0-406f-b1d4-377d66f950d1,03/07/2023 22:59,05/08/2023 16:39,05/08/2023 16:41,05-Aug-23,RANGAPARA,Furniture,9299,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
afd2c300-89f9-4609-a7a9-93d0ddb8ed5c,Outcall,Order Related,Delayed,,1c4ff1e9-54b8-4f4b-a45b-2218cd533e29,03/08/2023 23:18,05/08/2023 12:45,05/08/2023 12:46,05-Aug-23,KANPUR,Mobile,31999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
62acea7a-2eea-4ed2-a85f-03000e833a18,Inbound,Cancellation,Not Needed,,0aa3382e-c3ce-4022-ba68-3a676a932df2,,06/08/2023 20:39,06/08/2023 20:40,06-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
0fcab43d-c4ac-478d-9719-7853f892d437,Inbound,Order Related,Order status enquiry,,21f9872a-5eb9-4481-a6cc-46b5037791af,,06/08/2023 21:26,06/08/2023 21:29,06-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cd0a53c7-0cc8-4410-99d3-90f5010b48e7,Inbound,Feedback,UnProfessional Behaviour,Delivery agent improve,75b46054-cfa0-4937-8ba1-e51223fa3520,,06/08/2023 22:00,06/08/2023 22:09,06-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f47531a3-22a8-4506-a070-ad1a58aacf5b,Inbound,Order Related,Delayed,,2dd50815-c6bb-4520-ad35-bcea25b8a065,29/07/2023 08:47,05/08/2023 21:37,05/08/2023 21:48,05-Aug-23,SURAT,Books & General merchandise,1699,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,3
55364758-989f-4f3e-9a71-5dcc161482ae,Inbound,Order Related,Invoice request,Happy,30c655b3-564e-4ac9-b395-0a1358eadcea,,05/08/2023 10:27,05/08/2023 10:44,05-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
a96bc916-730c-4481-96d1-cf0a1549360f,Inbound,Returns,Damaged,Thank you,8cfac481-4163-4c83-bbc4-502d522d534c,,05/08/2023 22:25,05/08/2023 22:41,05-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
cdfd8bfe-59ed-4557-b39a-20cf27548b70,Inbound,Order Related,Customer Requested Modifications,,be2b5f7e-dc3a-4dbb-b435-8e7cd82316e3,,06/08/2023 14:29,06/08/2023 14:30,06-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
61b693c3-580a-46d3-bd51-25f5ad4cadc3,Inbound,Order Related,Installation/demo,,7a755c2e-09cc-44a0-b7dc-1b817c10d622,22/10/2022 08:27,06/08/2023 11:05,06/08/2023 11:08,06-Aug-23,SITAMARHI,Electronics,1799,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,3
74a99bd0-4621-47ae-9860-b75fa7b3e0ea,Inbound,Returns,Fraudulent User,No need to any improvements already u r best ,bc4298ce-6096-4049-8f71-afd70367fc5e,,05/08/2023 09:52,05/08/2023 09:54,05-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
3ed0fe63-c793-417a-9838-d17bea29e193,Inbound,Order Related,Order status enquiry,,773310c9-6bbf-48b3-bdef-e1d289799c06,,05/08/2023 16:27,05/08/2023 16:28,05-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
5d77c48d-49bd-4558-83f6-a0f650b9a560,Outcall,Order Related,Order status enquiry,,6b8a46db-a1ad-4c7d-a182-cf7d9b63be54,,05/08/2023 17:06,05/08/2023 17:10,05-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
c4dc5b9b-38f9-431f-abfe-c8f0316669ac,Inbound,Refund Related,Refund Related Issues,,75ce9f38-ff96-4bd5-a240-b880ab9c9f49,,06/08/2023 07:10,06/08/2023 07:11,06-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
eafa4f23-5a4a-4cef-b757-7625ac5f025c,Inbound,Order Related,Customer Requested Modifications,,15528db4-fdfc-4079-9015-7dbf48f6b274,,06/08/2023 08:55,06/08/2023 11:03,06-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2493babf-965b-4306-953a-b0ff8a2fbee6,Inbound,Order Related,Order status enquiry,,a25bb417-3dda-4eda-9bc6-f17d32939365,,06/08/2023 13:50,06/08/2023 14:07,06-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
2d9b62b9-c7c7-48e7-bf8a-07b5e379f94b,Inbound,Returns,Fraudulent User,Best Experience For Customer Support ,fc4b902b-97ff-46c7-8a68-ac8f9330a035,,06/08/2023 12:43,06/08/2023 12:47,06-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
274d5add-9081-496f-a282-7073ea2239d7,Outcall,Returns,Reverse Pickup Enquiry,,039dc67a-5e6a-468c-bbf4-0fb11dfd0173,16/07/2023 16:34,02/08/2023 15:39,05/08/2023 15:16,05-Aug-23,GORAKHPUR,Electronics,799,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
a86429cf-7202-4e09-b279-4e7d4bd60e96,Inbound,Order Related,Order status enquiry,,deab50ec-3cc0-4780-93d8-7ddce05e79a8,,05/08/2023 11:09,05/08/2023 11:11,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
093d9905-0b4a-4a37-b195-a56346eec188,Inbound,Order Related,Installation/demo,Realme very poor product,3ff26810-4357-4ea4-9e94-5b10054041f9,,05/08/2023 11:10,05/08/2023 11:29,05-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,1
8e77a622-c60c-47ee-b3ab-9cdd80d3a0dc,Inbound,Returns,Reverse Pickup Enquiry,Exllent ,0f5c1df6-5b11-4389-937a-f7ed5ae2c38c,,05/08/2023 11:48,05/08/2023 11:49,05-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
5f3c27a9-42cc-400b-92d2-7320d27ba2b3,Inbound,Returns,Fraudulent User,Thanks ,ef201b36-a93d-44c2-b10d-acbfddc9e597,,05/08/2023 13:24,05/08/2023 13:28,05-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
588f8265-93d1-47bd-acde-ecdfa9ea69d3,Outcall,Returns,Reverse Pickup Enquiry,,cd4c79d8-f266-44f2-9d4b-9beff13787d8,,05/08/2023 14:07,05/08/2023 22:58,05-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
e5832bda-fd2f-43ca-9304-cc24e9428d23,Outcall,Returns,Reverse Pickup Enquiry,Good,165ecf56-aa4b-4048-928d-a0199da72f29,,05/08/2023 14:20,05/08/2023 14:34,05-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
d2515256-d86c-4044-815e-f3fb2db7829f,Inbound,Order Related,Order status enquiry,,686c144c-c44b-42ab-8bf0-9834840c6b89,,05/08/2023 19:31,05/08/2023 19:37,05-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
8dc6a4eb-4656-4f8a-ba5d-317352166fd6,Inbound,Refund Related,Refund Enquiry,"Talked to this consultant  . She was polite and addressed the issue very promptly. Thanks to her, and Shopzilla.",8fcd6852-c433-47a1-8d5e-283ca0a5cf18,,05/08/2023 19:52,05/08/2023 19:53,05-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
4d789191-caa1-4378-b816-a89c76a51218,Inbound,Returns,Reverse Pickup Enquiry,,11caf989-c7cb-4dae-99f8-42d3dc281102,,06/08/2023 21:11,06/08/2023 21:13,06-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,3
c6728e9e-1505-4380-9bff-32e706643a09,Inbound,Product Queries,Product Specific Information,,26aa91e7-b589-4b83-b8f6-caaa8342f3ed,,06/08/2023 21:58,06/08/2023 21:59,06-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
0d0d2dc1-35aa-48b4-8e5f-fa8c4f8a262a,Inbound,Order Related,Delayed,worst ,86277bd5-c29f-4151-a59a-a71f6ee1a496,03/08/2023 13:16,05/08/2023 22:44,05/08/2023 23:30,05-Aug-23,NEW DELHI,Mobile,17700,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,1
4980ea9d-3311-49e1-89ba-7526d0e68596,Inbound,Payments related,Payment related Queries,Good girl,4816df76-e4b2-4cbc-b6af-804f4cd01c19,,05/08/2023 17:35,05/08/2023 17:37,05-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
db7c14ff-8efd-47fe-bafb-2f3c09b0cdaf,Inbound,Returns,Damaged,Thank you,1c173986-727b-44ec-ac78-0ad15b8b172f,,06/08/2023 12:33,06/08/2023 12:49,06-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
de284a58-41cc-4151-a783-ac5e2bd0d01d,Inbound,Returns,Service Centres Related,Good,af948f48-2362-4e54-8504-ae9d0639c7e3,,06/08/2023 14:43,06/08/2023 20:49,06-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
405e233c-0cd3-43e7-89df-925ce0c4386d,Inbound,Returns,Reverse Pickup Enquiry,,b47ed131-8426-4361-a060-87cd25018611,,06/08/2023 21:06,06/08/2023 21:08,06-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
b418d2af-074c-45df-af8e-a5abaa5eff28,Inbound,Returns,Wrong,Thanks,be75495f-0210-4f5a-a354-3211c24a195a,,05/08/2023 10:59,05/08/2023 11:02,05-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
848657ec-09e9-494a-ae13-13d95b36f50c,Inbound,Returns,Return request,,f7c8f336-6d1b-4d26-afaa-050517f08029,,05/08/2023 21:36,05/08/2023 21:38,05-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
3a3284e9-95a2-420b-b929-96a5027ae0c6,Inbound,Returns,Exchange / Replacement,Good,adeec616-36a9-4f9f-bdf0-af88b677db72,,05/08/2023 18:53,05/08/2023 22:02,05-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
17f7f55c-2507-49cd-9501-29f17fb19879,Inbound,Order Related,Order status enquiry,,af9e4328-7bca-4275-b099-417b0eba6f0e,,06/08/2023 17:26,06/08/2023 17:27,06-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f0019928-adeb-4b82-9eda-e30bd8fee452,Inbound,Order Related,Order status enquiry,Very good experience with customer care service executive ,784caa68-5e3d-4923-a50e-e68771842e31,24/07/2023 16:46,05/08/2023 22:14,05/08/2023 22:15,05-Aug-23,SHIMLA,Electronics,1099,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
eef30f1d-d4f5-4a10-bf0b-7929694d99df,Inbound,Returns,Return request,Great Custumer Service ,90b2050f-93e6-4f44-a87d-429812728e7c,26/07/2023 15:37,06/08/2023 12:57,06/08/2023 13:00,06-Aug-23,LAUNDI,Electronics,1699,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
3dc64b3e-5676-47d1-bb5d-29b2808e1cec,Inbound,Cancellation,Not Needed,,770c3c04-bc78-4fde-91a5-fd8a40bbcc63,,06/08/2023 17:37,06/08/2023 18:08,06-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
04d99bf6-ec8d-4b42-b86b-bab5dfa99b66,Inbound,Returns,Reverse Pickup Enquiry,,07ae25fa-6a21-4a71-b4be-0dc552363d9e,30/07/2023 13:51,06/08/2023 19:25,06/08/2023 21:51,06-Aug-23,BONGAON,Electronics,1199,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
f4b3ab22-4454-4837-aca9-a2096adbb8b3,Inbound,Shopzilla Related,Signup Issues,,488f97a6-4116-48b4-8792-f4cf74575ac4,,05/08/2023 11:14,05/08/2023 11:23,05-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
0a812107-db86-4172-99f0-4fb95bb8855f,Inbound,Feedback,UnProfessional Behaviour,,3f7aa42b-5ed7-4ed0-977e-8fe2ee4c7aa0,,05/08/2023 11:57,05/08/2023 11:59,05-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
43af8c74-45ff-4088-9b03-cd7436fb9cd6,Inbound,Others,Call back request,My experience from Shopzilla shopping was mot good because i never received my proper order,37908709-dfdc-42d6-ad79-8cec0375654a,,05/08/2023 20:19,05/08/2023 20:22,05-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
8585d85c-f301-4624-885d-fd80f1b1747b,Inbound,Feedback,UnProfessional Behaviour,Nice pasn,87e0d39e-701a-4bf6-8f47-77b30ee955dd,,06/08/2023 06:42,06/08/2023 07:19,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
f91a8d6b-9cc8-4df9-a026-219ecf569b04,Inbound,Returns,Reverse Pickup Enquiry,Can you please use secured packaging instead of transparent bags??,c0cc9fa6-2caa-4612-a18b-18e7175d0ecd,,06/08/2023 16:28,06/08/2023 16:35,06-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
945e3baf-c273-4405-8b1b-971463490b9f,Inbound,Returns,Return request,,d5c2c605-8db1-481b-9289-65dc2828ca53,,05/08/2023 06:28,05/08/2023 06:30,05-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
08b16cef-562d-4a20-82e6-cbb81716de1c,Inbound,Refund Related,COD Refund Details,"Hello,   any query in a simple and polite way, that is very much easy to customer for selling with your services.",23338af0-9575-48af-9f9c-19b09785caaa,,05/08/2023 10:15,05/08/2023 11:36,05-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,1
4faf36b4-c4fe-467e-931d-e1adb1c12cb1,Inbound,Order Related,Order status enquiry,Very nice ,a9fa412f-5c57-42f4-9453-e2785722e7e9,,05/08/2023 16:41,05/08/2023 19:13,05-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
31a3be66-0854-407a-83a6-4881e1cabf72,Inbound,Returns,Fraudulent User,Please bring an option to report any missing item on the Application. ,3952fbb9-c0fb-4fde-8d96-6b6b6312384b,,05/08/2023 17:12,05/08/2023 17:36,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
6e4d9543-0fe1-4a25-b21d-1f2a28c2a779,Inbound,Order Related,Installation/demo,,462224e9-1f0c-4354-bdc5-3164e2184b81,,05/08/2023 22:28,06/08/2023 13:54,06-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
2c597309-2f7e-4f48-ae97-d26c5a4dc235,Inbound,Refund Related,Refund Enquiry,,7dc52adb-236c-4bec-a835-598755231049,,06/08/2023 18:06,06/08/2023 18:10,06-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e65d068c-0362-4c3d-8c61-ac4a88e23cfe,Outcall,Product Queries,Product Specific Information,Good work,a1061c83-6123-4af1-863c-b6fbcbd3e35e,,05/08/2023 22:27,05/08/2023 22:36,05-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
02a19592-2978-478a-a919-80882d533f3e,Outcall,Returns,Fraudulent User,,76800ab4-d321-49ad-b296-e263a4e026d4,,06/08/2023 11:03,06/08/2023 11:08,06-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
29b94402-ace7-45b2-87c4-2ae8f6c9bf6a,Inbound,Returns,Reverse Pickup Enquiry,your executive understands our problem and assure us to resolve the problem but the issue is not solvingkindly take a strict action about this,4fa3d7d0-5bf4-4665-8271-e80f486b64b0,,05/08/2023 07:54,05/08/2023 07:56,05-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
981dae09-4ada-4e69-9340-a87c7dc6f35a,Inbound,Feedback,UnProfessional Behaviour,Ok,b93d5315-2cab-4f23-a21d-71b228bb9375,,05/08/2023 10:46,05/08/2023 10:56,05-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
1f8c33c5-10fa-472c-aee6-cd7fabb25f00,Inbound,Returns,Reverse Pickup Enquiry,I have raised the complaint twice and always shared that Im unable to connect to   complaint centre .The Model name is not showing up in the noise complaint form.So resolve it.,533caaf5-79a1-4f7f-957b-5c54f6e6e0ce,,05/08/2023 10:48,05/08/2023 10:56,05-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
1b3cfbc1-9d0b-4226-8564-bb5d7246ff76,Inbound,Order Related,Delayed,,53136d4a-e7fa-4a90-96f6-712341b9b3e0,,06/08/2023 19:25,06/08/2023 19:31,06-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,3
ee7e1de2-d20f-4eb8-948a-18720baa4c68,Inbound,Returns,Return request,,c57e6a76-7e74-4d19-aca2-1d36ef50af08,,05/08/2023 12:01,05/08/2023 12:06,05-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
2eb00e07-4b26-4bd5-a0c5-e230312f3d55,Inbound,Returns,Reverse Pickup Enquiry,"Please policies more clear. Ordered a pair of shoes on 26th July, tried to return on 6th thinking that you have 10 day return policy, turns out the policy ended on 5th August :(",15f6cf0e-1793-40c0-8ba9-f49aff79f0f7,,06/08/2023 01:26,06/08/2023 01:35,06-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
3cdcce24-dddb-4e5d-9d00-462166e8522c,Inbound,Returns,Reverse Pickup Enquiry,Please pickup my product ,f7b01b26-001a-47bd-a969-175a833b496a,,06/08/2023 18:24,06/08/2023 18:26,06-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
bb87fda6-ccea-408b-b926-81dc0981033a,Inbound,Returns,Reverse Pickup Enquiry,,c0d7324e-b18e-4e10-b22a-29e7dd457437,,06/08/2023 09:40,06/08/2023 12:09,06-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
9193089e-5531-49de-8165-dd905ff93346,Inbound,Returns,Missing,Nothing ,05de089e-c713-41c0-92a7-213d18252390,,06/08/2023 18:05,06/08/2023 18:21,06-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
4690bf60-2f8c-4c04-a591-400222e0fb00,Inbound,Order Related,Order status enquiry,Worst service first time i get from your company,3db26f65-7f16-4817-aeb5-143b18e0382a,04/08/2023 09:23,06/08/2023 19:00,06/08/2023 19:01,06-Aug-23,HYDERABAD,LifeStyle,569,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
4ae30903-54ea-4bf1-8f59-543768e642e7,Inbound,Refund Related,Refund Related Issues,,6e45b824-50bf-47cf-968e-ac0b069e4e9b,,06/08/2023 09:05,06/08/2023 09:05,06-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
d97bd331-4bf1-436c-8206-c3eba56aef2c,Inbound,Order Related,Priority delivery,Good ??,3dfe17b1-ee45-40f8-bbcd-644898bbbb46,,06/08/2023 21:22,06/08/2023 21:23,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
372d5062-c0a7-44cb-8d1d-2307bca15b10,Inbound,Order Related,Installation/demo,,f1c1ff71-f7c8-46a7-8ca4-5a66cdc5adcb,,06/08/2023 18:14,06/08/2023 18:21,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
33278ecc-87dc-4379-8da0-a8b44fe85af8,Inbound,Order Related,Order status enquiry,Nice ,0a865e21-d5be-4d80-bb82-3b34cc3f168b,,06/08/2023 19:11,06/08/2023 19:24,06-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
90c146b3-f219-4a33-979b-1fbb8808f8b7,Inbound,Order Related,Order status enquiry,,60c651cc-fd34-4838-af1f-a6c16d5f87d4,03/08/2023 00:54,05/08/2023 09:26,05/08/2023 09:27,05-Aug-23,SURI,Electronics,699,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
e98f8d2e-91ad-4c0f-bfa9-f818b10da73d,Inbound,Returns,Exchange / Replacement,Not solved my complaint ,bd56ce4e-3dd2-4d75-a6a8-5445dc11bb64,27/07/2023 23:03,04/08/2023 20:28,05/08/2023 23:08,05-Aug-23,THARANGAMBADI,Home Appliences,9499,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,2
31cce74d-5027-4afe-ada2-b000d1a6b256,Inbound,Returns,Fraudulent User,,23e33ff0-a929-4877-a478-3ca5ce6753bd,,05/08/2023 22:21,06/08/2023 10:11,06-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
3c6c03de-6e4e-43b7-9bd9-538e7afece7d,Inbound,Order Related,Invoice request,Good,8a88e824-440f-47a6-ac36-8335861aabf9,,06/08/2023 11:11,06/08/2023 11:14,06-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
2782d34d-151d-4625-8b10-e8b0d5287f27,Inbound,Payments related,Payment related Queries,,83640f65-5292-4b19-b716-fec17c1fc75c,,06/08/2023 13:30,06/08/2023 13:35,06-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
de621a82-1cbb-402a-970e-c0605c2bf45a,Inbound,Returns,Fraudulent User,Customer support very nice ,22d64a05-359c-4a0c-8ca8-08c9482fd99a,,06/08/2023 19:57,06/08/2023 20:01,06-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
54b55ea8-e3b7-4943-b29c-72748aa79cf3,Inbound,Order Related,Order status enquiry,,5b8ab88a-5051-44d4-a44b-c65392d96c09,,06/08/2023 21:32,06/08/2023 21:46,06-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
0883a17a-b471-4d93-9d9a-ec2002b6225c,Inbound,Order Related,Delayed,,a047724a-fd14-4b34-b9ad-135f614dda78,16/07/2023 14:21,05/08/2023 14:14,05/08/2023 14:16,05-Aug-23,JHARSUGUDA,Home Appliences,599,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
7f3c34e9-a2a5-40f7-8fdd-76941e8a993e,Inbound,Order Related,Delayed,,2dba934f-7a39-4a88-9769-b9ee6998bbec,26/07/2023 20:50,05/08/2023 11:37,05/08/2023 11:39,05-Aug-23,MANALI,Electronics,1649,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
d56f0b74-72ae-4030-983f-b3340a2ebdb3,Inbound,Order Related,Order status enquiry,Ok,1476d6a8-82c1-4abc-a1d1-8478b2dde57d,,05/08/2023 08:10,05/08/2023 08:12,05-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
58bd0e3d-570e-4a91-a0ae-5caadd94a960,Inbound,Returns,Fraudulent User,,51b7bb8c-5fdc-49e2-be0f-c7fd565a57e8,,05/08/2023 16:13,05/08/2023 16:41,05-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
42cb7bd9-27bc-4604-9482-8c4238ce73f8,Inbound,Returns,Reverse Pickup Enquiry,,b2b4e6a0-60fd-49b4-b88f-2a64bd4d8b4d,,06/08/2023 00:10,06/08/2023 00:19,06-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
5e538fb2-d468-405b-8091-c1e31de4e5bd,Inbound,Order Related,General Enquiry,,404c1715-6535-4c37-aab9-30bc93055589,,06/08/2023 16:36,06/08/2023 16:37,06-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
c116a8fc-377b-4ca8-8c4e-d998ce4232ae,Inbound,Cancellation,Not Needed,,9db5a953-937e-4302-8625-1270a5af4c5d,,06/08/2023 21:24,06/08/2023 21:27,06-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
ced9ee98-230d-4ba9-9c14-94d679a0cb5c,Inbound,Order Related,Order status enquiry,,a8f5109e-7499-4aec-bb1c-b318ce48725e,,06/08/2023 20:50,06/08/2023 21:52,06-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
1c2b62c8-5e29-4b7d-ae3f-757cf995bcae,Inbound,Payments related,Payment related Queries,,02fce2e9-6ea9-4dbd-8509-ac5539adf6dd,,06/08/2023 23:03,06/08/2023 23:46,06-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2461e300-456e-49c6-8740-b2f2b05a3bc3,Inbound,Order Related,Delayed,,b8832d2d-cf68-431b-be89-5e43ee45483b,02/08/2023 08:41,05/08/2023 11:15,05/08/2023 23:37,05-Aug-23,BANGALORE,Books & General merchandise,19,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8e395f51-a829-4aba-88cf-36e1b97472b9,Inbound,Order Related,Delayed,,4e7b0fb7-a67e-4810-8e16-3b56226be270,,05/08/2023 16:07,05/08/2023 16:09,05-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
7ae852da-766c-4985-9f6b-571479033ffb,Inbound,Feedback,UnProfessional Behaviour,,3009f2e0-f962-4573-ab2c-2a72778df080,,05/08/2023 14:20,05/08/2023 14:29,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
2c9a169f-68a1-4ed2-bdac-c3366196cb42,Inbound,Order Related,Invoice request,I m satisfied,bd943ca3-7c75-4781-a202-1cab60930d0a,,05/08/2023 17:35,05/08/2023 17:36,05-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
1833f34f-a9b8-4a89-b78b-cd2a68d1f17f,Inbound,Returns,Missing,,90d0978e-aa24-48e9-a85c-216c3375ff85,,06/08/2023 15:21,06/08/2023 15:36,06-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
3eb70c5a-5fc2-4ea7-ad8b-c6859b64a6dd,Inbound,Returns,Reverse Pickup Enquiry,??????? ?????? ??? ???? ?? ?????? ???? ?? ???? ???? ????? ?? ?? ??? ???? ?? ?????? ???? ?? ????? ??? ?? ??? ???? ??? ?? ??? ?? ??? ????? 22 ????? ?? ??? ???? ??? ??? ????? ??? ?? ?????????? ??? ??? ???? ???? ??? ?? ???? ??? ?? ???? ???? ??????? ?? ???? ?????? ?? ??? ?? ?????? ???? ?? ????? ???? ??????????? ???? ?? ?? ??? ???? ???? ?? ??? ??? ?????? ?? ?????? ???? ????? ???? ?? ??? ????? ?????? ?? ??? ???? ?????? ???? ??? ??? ???? ??? ?? ????? ?? ????? ?????? ??? ????? ???? ??? ?????? ????? ??? ?? ???? ???? ????? ?????? ?? ???? ?????? ???? ???? ?? ??? ?? ???? ???? ?????? ?? ???? ??? ?????? ??? ?? ???? ?????? ?? ???? ???,d091164c-3997-4933-91ae-15e4634ed726,,06/08/2023 18:45,06/08/2023 18:47,06-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a1b9c8fd-0bba-4e6e-b544-30d3cf4c0e5f,Inbound,Returns,Reverse Pickup Enquiry,good person talk,8388dfa5-da23-415b-8cae-3102915865c1,,06/08/2023 12:18,06/08/2023 12:31,06-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
205148a0-4ec1-47cc-b614-d9ba9dbf4bff,Inbound,Returns,Reverse Pickup Enquiry,,ed5858ea-c1f5-4dfa-afb3-6b0222b280ac,,06/08/2023 18:23,06/08/2023 18:23,06-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
1bf4725c-c550-4777-b091-b6d99b990867,Outcall,Returns,Return request,,a6279a6d-56cc-4092-a89f-75bddc6d6cf6,26/07/2023 22:02,06/08/2023 13:50,06/08/2023 13:53,06-Aug-23,PARATWADA,Electronics,699,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
df7a2f38-cc52-42ec-8713-8c8578a0b4b0,Inbound,Returns,Fraudulent User,,c369bbcb-22bd-4b7b-bb48-ef15c7f31d35,31/07/2023 05:43,06/08/2023 20:31,06/08/2023 20:33,06-Aug-23,AMER,Electronics,1999,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
969abe00-35e6-452c-9257-1a00c5154521,Inbound,Offers & Cashback,Affiliate Offers,Great work,058d19a6-8319-49ae-aa04-ec5bfd09d8db,19/05/2023 00:50,04/08/2023 20:20,05/08/2023 10:12,05-Aug-23,PATNA,Home Appliences,33990,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
05c2afef-7f6b-4c1e-a810-30b7f467de0b,Inbound,Refund Related,Refund Enquiry,,b4ed6d29-2eab-47e1-a647-d7863efdc64e,04/08/2023 10:48,05/08/2023 11:04,05/08/2023 13:16,05-Aug-23,,Books & General merchandise,414,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
b019ad9b-86b0-4ae8-8ea8-f417d5a1b4f6,Outcall,Returns,Reverse Pickup Enquiry,,f56db00d-d238-43d3-b089-618ffc2f47ff,,05/08/2023 09:41,05/08/2023 09:44,05-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
e210fa8f-2a76-4535-a262-c81c5845cead,Inbound,Order Related,Installation/demo,,ead422e5-e8c2-437e-84a5-de4c7f79a8a8,,05/08/2023 15:29,05/08/2023 15:56,05-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
cf162d43-8742-43fd-bb3f-f76a4340fdb9,Inbound,Returns,Reverse Pickup Enquiry,"When contacting seller for Aqua Fresh water, they kind of threatening that \""I will see how you can return the product.\""",64ec7028-a66d-4eb4-bc82-ddacb8d7a60a,,06/08/2023 13:35,06/08/2023 15:01,06-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
b5ac66b5-fd74-4283-8741-06748cd21bd1,Inbound,Product Queries,Product Specific Information,,6e6be161-d4ae-4ba5-ad9c-e4b2134fc212,,06/08/2023 13:41,06/08/2023 14:06,06-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
e8ba648a-5bf5-4cb3-b654-73abe312f555,Inbound,Returns,Fraudulent User,Good,7beca7a3-bab7-4b34-a1f0-8f8c5881b9df,,06/08/2023 14:33,06/08/2023 14:37,06-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7340d82f-9a66-427e-89c7-70250efe0e15,Inbound,Feedback,UnProfessional Behaviour,Don't west castomer time,2751cdf0-6f82-48d4-9007-425790a31f14,,06/08/2023 18:41,06/08/2023 18:42,06-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
a790504a-6b76-4fc6-b21d-a46905b8fe8d,Inbound,Order Related,Installation/demo,Thanks ,0ea00f75-de92-4b4e-ad4d-147de3804b47,,06/08/2023 20:25,06/08/2023 20:28,06-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
78a9379e-d6fd-4514-a4b1-4b86a6d821f8,Inbound,Order Related,Seller Cancelled Order,,4e387dd8-82c5-4231-a363-13c511f377f6,,05/08/2023 02:20,05/08/2023 02:29,05-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
50a4514f-9ff4-4216-8586-676d000cb35d,Inbound,Returns,Reverse Pickup Enquiry,Ok,190908e6-e8ec-43ef-9abc-bd50cf988c66,,05/08/2023 11:55,05/08/2023 12:42,05-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
44d37fe3-2b4d-42cc-a63d-d442dcfe73cd,Inbound,Order Related,Order status enquiry,,3339078f-10a6-4e69-b9e8-7884368235f3,,06/08/2023 09:05,06/08/2023 13:45,06-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
6ce8b5c8-4429-44e7-979c-03bfe333e977,Inbound,Order Related,Order status enquiry,,70b00afc-b1b8-4218-8104-82679cbf2c13,,06/08/2023 18:35,06/08/2023 18:36,06-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
be564246-808a-47ec-a4ac-6688b3b978f3,Inbound,Refund Related,Refund Enquiry,,f25e3b0e-a378-49ef-be1e-9f11f2e37e5a,,06/08/2023 22:47,06/08/2023 22:49,06-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
f12492b5-3d45-4398-9315-47692d18ab56,Outcall,Returns,Return request,,b1dab16f-29ae-474c-bf71-97385ac090f7,29/07/2023 07:27,05/08/2023 10:55,05/08/2023 11:01,05-Aug-23,GURGAON,Home Appliences,489,330,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
79557646-1ba5-4615-87b0-cdf9cd01066e,Inbound,Shopzilla Related,Signup Issues,Representative was so good and helpful thanks team Shopzilla ,1dfc395d-fc1e-4e45-8544-887e593f2c3b,,05/08/2023 12:08,05/08/2023 12:29,05-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
b2465e67-50a8-4cb7-81db-9db922db2f65,Inbound,Order Related,Seller Cancelled Order,Sellers are very low quality ,b6cd927b-3482-42d8-acc0-1c855cd57935,,05/08/2023 12:58,05/08/2023 13:41,05-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
1e11f1c4-3e23-4ebe-879c-dad322f99ecd,Inbound,Refund Related,Refund Enquiry,,768d2d74-2bae-4377-9f7a-7eee5d16115a,,05/08/2023 19:36,05/08/2023 19:39,05-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
41921ecc-948d-4d8d-b8fa-e758df03bfc4,Inbound,Returns,Reverse Pickup Enquiry,,0ed75f30-db6e-412a-a035-95fa96b1cb0d,,05/08/2023 23:35,05/08/2023 23:36,05-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,4
5081130f-1e7d-4edc-ab00-11bb4a1751af,Inbound,Returns,Reverse Pickup Enquiry,,b8fc4920-e361-4000-b5a4-2605212f6d67,,06/08/2023 08:22,06/08/2023 11:09,06-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
e3a95cbe-adf1-448a-bb68-3fc3e06d52a0,Inbound,Order Related,Order status enquiry,,69c6c72b-7a6d-441e-bafc-c239517fe502,,06/08/2023 14:53,06/08/2023 19:28,06-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
39b7a82e-bac8-4e1c-8187-02121161a687,Outcall,Order Related,Invoice request,,df273e11-c4f2-45e7-97b4-73b00344ec34,,06/08/2023 17:24,06/08/2023 17:26,06-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b6bbc038-cb7f-4c39-abf6-27df4bffe156,Email,Order Related,Delayed,,91abeac9-20b0-4d55-9ca1-79ceac8904db,30/07/2023 03:00,05/08/2023 10:58,05/08/2023 10:59,05-Aug-23,AHMEDABAD,Home,1219,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
33abe668-dbd4-4950-ba85-edb1ca926878,Inbound,Order Related,Invoice request,,c61e1bf0-9c17-4223-ac14-c136557aeb8e,21/07/2023 21:34,05/08/2023 12:11,05/08/2023 12:30,05-Aug-23,NEW DELHI,Home Appliences,38999,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
1206796a-0ca6-4707-845e-c9a8de681fe5,Inbound,Returns,Reverse Pickup Enquiry,,06f0430c-6fa7-454a-bb37-1c244b45fb6f,,06/08/2023 10:03,06/08/2023 10:10,06-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
735ec3ec-aafd-485a-8192-5bbc921ee9ee,Inbound,Payments related,Wallet related,I don't like this customer care because it doesn't not resolved my issue ????????,4d072149-48d6-4895-8ffb-9f50b63d0884,,05/08/2023 17:09,05/08/2023 17:13,05-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ab32c87a-8fa0-49a0-b282-2354dfb522c3,Inbound,Returns,Reverse Pickup Enquiry,,e262e83b-f347-4a26-aaca-dda93f0cea0f,,05/08/2023 20:48,05/08/2023 20:52,05-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
0beace3c-e0b5-4f97-a241-7e63e76cda56,Inbound,Order Related,Order status enquiry,,854fd187-666d-4b7b-8a49-8ae3185b7f19,,06/08/2023 13:25,06/08/2023 16:30,06-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
3e14a4a7-2f8d-41b4-bf94-8048ef669bc0,Inbound,Returns,Return request,Consultant was comparative.hope to resolve my problem has soon has posible.,f968ffef-4dd9-46e2-a0de-69d4216b1a6c,,06/08/2023 21:52,06/08/2023 21:54,06-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
c29d5635-21a7-4b24-b12d-acd20c1a2787,Inbound,Returns,Reverse Pickup Enquiry,Pathetic service ahead in e-commerce platform,b46d2e28-f072-4279-9130-345ae8ee9208,01/06/2023 10:10,04/08/2023 00:31,05/08/2023 20:19,05-Aug-23,NEW DELHI,Electronics,899,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
cb5f6934-c276-4492-87a9-569919c18ab3,Inbound,Returns,Return request,,25873ed2-5bc1-498a-bc67-6c539be815d2,,05/08/2023 16:51,05/08/2023 16:52,05-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
8ed87684-ed1f-4d22-a985-67bc1519de7c,Inbound,Returns,Missing,,f2df1011-1321-4413-a24c-a6dece7819f9,,06/08/2023 08:18,06/08/2023 08:20,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0d358901-a187-46db-9121-cc4236e4a10d,Inbound,Returns,Service Centres Related,Warranty issue,fff88c56-1807-42ed-ac54-80b736b6f26d,29/09/2022 22:51,04/08/2023 17:40,05/08/2023 10:41,05-Aug-23,KOLKATA,Electronics,999,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
3f5f4163-e07f-4106-b9e3-e8f1ac6f6582,Inbound,Feedback,UnProfessional Behaviour,,a1e4938a-7daf-4f80-9b8f-ccdee226fcdf,31/07/2023 22:24,04/08/2023 08:36,05/08/2023 13:15,05-Aug-23,GONDA,Books & General merchandise,166,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
df9f7ebe-ec47-42ae-a23d-e4e88f3d0e4d,Inbound,Returns,Reverse Pickup Enquiry,Product this not match,b51433db-4c2f-49ed-984c-23733813f4df,,05/08/2023 19:04,05/08/2023 21:46,05-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
08ae696b-ba6d-45de-9115-e08ff319de6f,Inbound,Product Queries,Product Specific Information,,ba72a8ce-4844-4606-98e4-d7f680a9e5c0,,05/08/2023 11:50,05/08/2023 21:29,05-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
6e172f73-1461-44ba-8a05-d40a250bdd46,Inbound,Shopzilla Related,General Enquiry,,c48b931f-a094-4618-9920-189d90a135f1,,05/08/2023 14:06,05/08/2023 14:14,05-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
bbea6f3a-e9de-4250-b7ff-4bb098bc3ec4,Inbound,Returns,Fraudulent User,I'm so happy for this positive response thanks ,9f637860-04b6-44fb-98ee-07227a5aa68c,,05/08/2023 20:18,05/08/2023 20:20,05-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
837d29ec-e237-405e-8350-e85b2fefe80c,Inbound,Order Related,Installation/demo,,71aa1779-1a05-424d-961b-7b0ab3303bad,,06/08/2023 07:55,06/08/2023 07:57,06-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
37ad0c51-f383-4dfa-b898-dd2a18b48b97,Inbound,Order Related,Installation/demo,,1d8c803a-cd35-438e-9a11-49d73da594a8,,06/08/2023 11:20,06/08/2023 11:23,06-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
84fb1650-9f6c-4086-b300-d251258f1a43,Inbound,Returns,Service Centres Related,,b75dde24-738b-4eae-93f9-91aeb034c16d,,06/08/2023 13:59,06/08/2023 13:59,06-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
20f9a145-eb72-47c0-a8b8-3791d9cf2409,Email,Refund Related,Refund Enquiry,,ba1d5e80-1fd6-4462-9255-42a58151e2b7,,06/08/2023 20:38,06/08/2023 21:11,06-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
510cbc9f-64a1-4a3a-9fa3-d9440595d49d,Inbound,Order Related,Customer Requested Modifications,,5271a541-f1d9-4265-9b92-89684d9da724,,06/08/2023 20:58,06/08/2023 21:02,06-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c33e21cb-c95d-4e13-bc6a-77b44749b275,Inbound,Returns,Return request,,605e12ea-75fb-45c2-a764-2b78b9dcbc3c,,05/08/2023 12:03,05/08/2023 12:09,05-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
953d6769-eebd-4790-9915-7ee7c2908852,Inbound,Order Related,Installation/demo,,8529ef89-6506-4cf9-bca5-82245b256d87,,05/08/2023 15:27,05/08/2023 15:41,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
cd1806de-f285-4191-88fe-0e8642fadae2,Inbound,Order Related,Installation/demo,,18c7601d-759e-496c-a918-e9670dbe65f8,,05/08/2023 16:52,05/08/2023 17:16,05-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
2c825c63-2f11-4658-8ebf-ff194f31b37f,Inbound,Order Related,Delayed,,6a580f08-8389-4278-a0aa-6f1f1f44cc67,,06/08/2023 20:43,06/08/2023 21:09,06-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
945c50ff-6e73-4e0c-b570-7fb9652a7b67,Inbound,Payments related,Payment related Queries,Thanks,5332bbaf-aa49-47ca-a7e8-c35f9f555837,,06/08/2023 08:10,06/08/2023 08:22,06-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8989a08a-b894-4329-8055-1f27896fe70f,Inbound,Order Related,Priority delivery,Awesome ,45e2b2d9-61c5-4659-a2fe-c39310859856,,06/08/2023 10:18,06/08/2023 10:19,06-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
fbf17875-7c53-4fa5-81a8-1db043caebc9,Outcall,Product Queries,Product Specific Information,,f80af900-7768-435e-9800-d946087dbf91,,06/08/2023 15:06,06/08/2023 17:28,06-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
f7ce2cc7-970e-477a-9aa6-d4420403627b,Inbound,Order Related,Invoice request,,92cc1f28-1c1f-49f6-9179-b9a98cdd6a26,,06/08/2023 18:02,06/08/2023 18:04,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
bc2a9c28-c631-4a0f-98e3-feb81fdce356,Outcall,Returns,Technician Visit,,706c114c-3125-4db7-bb01-219680805783,20/07/2023 17:03,03/08/2023 17:56,06/08/2023 14:52,06-Aug-23,ANJAR,Home Appliences,26990,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,1
ad382414-e011-455c-9bf5-ca9336377ae7,Inbound,Returns,Reverse Pickup Enquiry,,47d5b0d7-c5a5-4ce9-8d54-24c2560d78b2,,05/08/2023 10:14,05/08/2023 10:15,05-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
ac4d4783-606a-499c-aa8a-838b3f09fbaa,Inbound,Returns,Return request,,3105b3fc-dbfd-49ad-822d-d57b232ef60f,,05/08/2023 12:09,05/08/2023 12:13,05-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
337e4c4e-b88d-499e-a0c4-bde02d291269,Inbound,Returns,Reverse Pickup Enquiry,Good,d2701038-d027-44ae-bc08-2f59c95570fc,,05/08/2023 19:41,05/08/2023 19:42,05-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1ac234ae-c1ad-4996-87a3-4c82c1191c65,Inbound,Order Related,Priority delivery,You are an excellent problem solver and have great skill to communicate with customers ,176c44eb-a36a-49cf-8f1c-8bccef293ab6,,05/08/2023 20:27,05/08/2023 20:32,05-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
091e9984-0404-44e4-b337-83b77160c87b,Inbound,Order Related,Delayed,,3d64efbc-cc25-4120-81e5-a842e6bb6238,,05/08/2023 12:38,05/08/2023 12:49,05-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
c74e0186-e43d-4641-869d-20d78bcb590e,Inbound,Returns,Reverse Pickup Enquiry,,2d741ff8-53ff-4b3e-bb0f-85e1406cfd5c,,05/08/2023 13:32,05/08/2023 15:54,05-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
6e8fb780-85cc-40ab-a757-968e43c6fd21,Inbound,Returns,Reverse Pickup Enquiry,,e1e40f74-bf5e-4ce6-b63d-53fdb2355f25,,05/08/2023 18:14,06/08/2023 18:55,06-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
4ab02dc9-8bec-4f54-b9f9-9d4dc7da1138,Inbound,Returns,Reverse Pickup Enquiry,,8597ea8b-ee50-4dd7-ad07-029526aecd56,,06/08/2023 12:42,06/08/2023 15:36,06-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
e48b8325-efe8-441b-802b-9524f8cd6116,Email,Refund Related,Refund Enquiry,,d526ae4a-f6b7-40aa-a9d4-2583bc0f619a,,06/08/2023 14:25,06/08/2023 20:06,06-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c64c67f8-3672-46cd-81b8-7c1797fc5491,Inbound,Returns,Reverse Pickup Enquiry,,f6eff344-90a4-4fe1-8de4-c99856611dc9,,06/08/2023 20:10,06/08/2023 21:40,06-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
222771c8-dffb-44bc-ad7e-94dd1d45b1eb,Inbound,Returns,Reverse Pickup Enquiry,,3c288e42-3fc9-4b99-a337-4363ec7cb14e,,05/08/2023 18:21,05/08/2023 19:42,05-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
7701e0b6-944b-4785-8d5c-46e25f717d36,Inbound,Returns,Return request,,812fd55c-250f-47e6-9bd0-d71fc11e43b0,,06/08/2023 07:37,06/08/2023 07:50,06-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
e21f96ad-810a-4995-8a0c-b99979a0703e,Inbound,Returns,Reverse Pickup Enquiry,,67402b07-bdf3-479b-a34e-c286b2818881,,06/08/2023 16:14,06/08/2023 16:19,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
1d79774b-3b23-4808-a2e6-a238ac399d23,Outcall,Returns,Return request,Tq,d86efbb7-2373-46ab-a408-a0f6fa704fb1,01/08/2023 00:06,05/08/2023 16:38,06/08/2023 18:33,06-Aug-23,BANSDIH,Electronics,1599,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
95f786db-109d-4c91-9e66-f96a364f7970,Inbound,Returns,Reverse Pickup Enquiry,,b73ea60a-cfe4-4f73-93d5-8b9393686df3,,05/08/2023 16:01,05/08/2023 16:02,05-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
4f13a92a-917e-4faf-bebb-85939f409796,Inbound,Order Related,Installation/demo,Nothing problem coustomer support is very good I solved my problem very easily thank you so much...??,39eeb209-8a7c-40c2-a4d7-ee6f57672435,,05/08/2023 21:45,05/08/2023 22:16,05-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,3
1a8a3bf7-c552-4680-8694-89764a1b16e3,Inbound,Returns,Reverse Pickup Enquiry,,1ed8fea9-6327-4a80-864f-98fe2dc00e3c,,06/08/2023 11:46,06/08/2023 11:47,06-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
5d8dde25-a17b-4343-996a-b25f502c37c5,Inbound,Returns,Reverse Pickup Enquiry,Kindly donot sale fake product on your site. It will harm your branding ,0d12c913-738f-4165-89df-96acbb5643d4,,06/08/2023 13:34,06/08/2023 13:35,06-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
faaaf9f2-d4aa-44f9-b2d2-a6a59bf37f0b,Inbound,Returns,Fraudulent User,,29247454-d771-4276-ae7d-5ffd33afc4cc,,06/08/2023 21:50,06/08/2023 22:15,06-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
d5b47009-b224-4e22-91dc-9c966097de99,Outcall,Payments related,Payment related Queries,Awesome ??,0257c562-a703-4c09-88ab-45eda94d4945,,05/08/2023 08:56,05/08/2023 09:01,05-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
e1e19667-26ca-4b15-a8cc-b85c75f9c808,Inbound,Returns,Reverse Pickup Enquiry,,8a4787bd-a200-48cd-b141-256d0a119027,,05/08/2023 10:39,05/08/2023 10:40,05-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
afc434a5-23e4-426d-8a3b-0a95cb7d7ca3,Inbound,Order Related,Installation/demo,,68ab243a-a8cf-4239-91c0-5fa641ade0ca,,05/08/2023 17:49,05/08/2023 18:06,05-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,4
889210d3-c92e-49e3-8937-e0695e9fac56,Inbound,Order Related,Order status enquiry,,c7b93951-d7ce-4778-ac05-8d168a81b817,,05/08/2023 20:11,05/08/2023 20:12,05-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
1175765b-4040-47a7-8174-ab6aa7ec805a,Inbound,Offers & Cashback,Affiliate Offers,Worst experience and the agent was unable to resolve my issue ,d5ec3033-eec0-46d0-b539-54a7f1a610df,,05/08/2023 21:54,05/08/2023 21:56,05-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
eec1a67d-e0d6-45dd-8540-fd24de9a306c,Inbound,Returns,Reverse Pickup Enquiry,,492ba9fe-c350-4ef2-bfcc-b128fcc0ec01,,05/08/2023 22:52,05/08/2023 23:01,05-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ea57e889-0c24-4a50-b478-1da08d7924df,Inbound,Order Related,Order status enquiry,,53d0a62d-f969-4d00-9f01-ac93eb9ec4a7,01/08/2023 08:47,06/08/2023 17:02,06/08/2023 17:25,06-Aug-23,PUNE,Mobile,5999,,William Carey DVM,William Park,John Smith,61-90,Evening,1
2bac5864-f51a-4f63-b7dc-ac527d9d04ff,Inbound,Order Related,Order status enquiry,,0ee17b0e-2523-4e05-8116-944b5728cc94,,05/08/2023 16:42,05/08/2023 16:42,05-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
8d3c9a2b-7fd3-4f2c-bb7c-b75ec1d6e0b7,Inbound,Order Related,Delayed,,a93f6cc9-5070-4cb1-9fc7-5aca69cdd87a,,05/08/2023 20:31,05/08/2023 20:33,05-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
b8fb4298-88e4-4cd0-af45-65704d5e9cbf,Inbound,Order Related,Installation/demo,,e0422cf3-9f9a-4fb2-b3fe-bcc825a29f4e,,05/08/2023 23:19,05/08/2023 23:21,05-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
1de73264-c16d-45dc-8480-683c68689aef,Inbound,Order Related,Installation/demo,,436ec703-2ea0-43ee-b815-fe976edde70d,,06/08/2023 22:01,06/08/2023 22:07,06-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
a531de34-aa3f-4fe2-a345-550bc82d6141,Outcall,Order Related,Order status enquiry,,3566cdee-e624-4998-bcf8-5b3180a291df,,05/08/2023 16:35,06/08/2023 19:40,06-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
b8be717f-83e5-43fc-b8c2-18244f4672ef,Inbound,Returns,Reverse Pickup Enquiry,,e2d00c78-7e18-4793-9055-89adf8c6f91d,,05/08/2023 23:52,06/08/2023 00:01,06-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
a933ad2c-ea44-4df4-825d-0ec9a2a67dae,Inbound,Product Queries,Product Specific Information,Product delivery issue,5da54436-b493-4875-a22b-83d62e6b68f5,,06/08/2023 00:01,06/08/2023 00:08,06-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,3
a617b57d-21be-43d9-b10f-d55da89205f2,Inbound,Feedback,UnProfessional Behaviour,Customer care executive solved my doubts perfectly thanks Shopzilla ,e98a9794-e8d5-4ea0-b08d-a513ef5b69a1,,06/08/2023 21:20,06/08/2023 21:22,06-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
440cd4a9-fbdd-4b84-91cc-11d18b03a28f,Inbound,Order Related,Delayed,Resolve this issue an immediately please ,8c095abb-669b-4d37-834c-c663204d8028,25/07/2023 17:39,06/08/2023 11:26,06/08/2023 12:02,06-Aug-23,CUTTACK,Mobile,32999,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a4faecd5-ab60-4676-8415-b28c46236540,Inbound,Refund Related,Refund Enquiry,,6b6423ba-925b-4eb5-aa51-cff8bd85c417,,05/08/2023 06:40,05/08/2023 06:43,05-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
237f08ea-d9ba-46b2-90dc-33f3a3022211,Outcall,Product Queries,Product Specific Information,,94bade30-8aec-4c20-b673-1669e71661d7,,05/08/2023 12:44,05/08/2023 12:48,05-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
808dd117-d5e6-4034-ba0d-531938c59d7e,Inbound,Product Queries,Product Specific Information,,2d35590c-641e-47c9-88fb-35e215652c39,,05/08/2023 18:14,05/08/2023 18:16,05-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,4
3510e498-a3a3-419d-b1c8-274dabb58160,Inbound,Returns,Reverse Pickup Enquiry,Very bad ,92f765f9-81ff-46eb-8b9a-c23fcffcb2be,,06/08/2023 16:43,06/08/2023 19:09,06-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
a00428c0-c7df-4cd9-ab61-e5fc7978819d,Inbound,Refund Related,Refund Related Issues,,12c510fd-a9f1-4e9b-b47d-0c783b808472,,06/08/2023 17:13,06/08/2023 17:13,06-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,3
e8f99b0e-4287-47b8-a823-5b2d48901eaf,Outcall,Payments related,Online Payment Issues,,f00b22e4-140c-4999-baa7-52073d2642e8,,04/08/2023 16:30,06/08/2023 05:11,06-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8844fa9d-226d-4604-b350-e02eb88e9abe,Inbound,Order Related,Installation/demo,,c3ec3b09-4940-4b7b-aea4-2fd268bd2614,,06/08/2023 17:18,06/08/2023 17:26,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
f48a2c83-251d-49d2-8bd4-6b32cfe88d60,Inbound,Returns,Return request,,0a30a440-4aa7-4a86-9615-316705d10ac7,,06/08/2023 18:55,06/08/2023 19:01,06-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
10bfa835-c9fc-4991-8b0f-145f29aa7088,Inbound,Order Related,Delayed,"As poor as the service I am receiving from Shopzilla is, I have never experienced it in my entire life. I ordered on the 23rd, and as of today, the 5th, I still have not received my order. When I contact their customer service, I receive the following response: \""We are sorry. We will fix your problem in the next three days.\"" In the same manner, they keep adding three days and making excuses, but they never deliver the product..\""Fastest growing Shopzilla\""   Wow..wahat a growth..",26c75093-3bf0-460e-b542-3bf33f15b862,23/07/2023 07:47,05/08/2023 09:28,05/08/2023 09:42,05-Aug-23,AHMEDABAD,Mobile,32999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
df9195a1-f35f-474b-9449-dd902b0650a3,Inbound,Product Queries,Product Specific Information,,0549dbcc-43fc-448d-bd30-acbf8db0bfc1,,05/08/2023 22:30,06/08/2023 00:16,06-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
501a80f6-1259-4f8a-8bda-f393ad40cd3f,Inbound,Returns,Return request,,0faedf58-be9e-46eb-9475-7e422f14cbef,,06/08/2023 18:22,06/08/2023 19:35,06-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
63439d5e-8c05-4f23-8fef-9ae8c181728e,Inbound,Order Related,Order status enquiry,,7453a47f-94b6-45c4-add0-5f60b616985b,,06/08/2023 20:53,06/08/2023 20:56,06-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
91fe271e-8624-43c1-bdc0-d01ed3c4480a,Inbound,Order Related,Delayed,Good,41e02a0a-be23-48a8-99c4-1e34859eb009,27/07/2023 08:04,05/08/2023 16:34,05/08/2023 16:46,05-Aug-23,BALESHWAR,Electronics,3999,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,3
edab5972-c270-46c1-a08b-a7f94617e29e,Inbound,Returns,Reverse Pickup Enquiry,Policy shpuld help customers. The resolution given to me was to contact the dealer and the dealer was sending me to Shopzilla...how is Shopzilla involved here?,a7d38ddc-7c40-48f5-958f-f5412129bf68,31/07/2023 19:12,05/08/2023 16:16,05/08/2023 16:43,05-Aug-23,MUMBAI,Home Appliences,31990,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
f33d01d5-431f-4106-a798-10b6d7aabfba,Inbound,Returns,Return request,,0a731442-c9ce-4d93-b922-8b90c4b2d559,,05/08/2023 09:38,05/08/2023 10:54,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a0e578c8-78f1-438d-a37c-a8d6839d0280,Outcall,Order Related,Order status enquiry,Nice work,a444c046-2813-4f29-8f9a-d3d1f3200a55,,05/08/2023 19:43,05/08/2023 19:44,05-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
b8fa498b-d132-4988-a769-d857f1995c81,Inbound,Returns,Reverse Pickup Enquiry,,4f372076-b996-4879-8113-6fafc614a9ac,,05/08/2023 22:26,05/08/2023 22:30,05-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
572d9562-eb7d-4724-a64c-b30accbb3469,Inbound,Returns,Reverse Pickup Enquiry,,10ddba02-af08-4c1b-832e-fd28237f776d,,06/08/2023 19:13,06/08/2023 21:32,06-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a85550e5-050e-4d6d-9301-21be825bbf7e,Inbound,Product Queries,Product Specific Information,Please Check with the payment gateway and done with fast PAYMENT process,81480f2f-bab6-4473-bd13-f3bcf0164070,,06/08/2023 20:15,06/08/2023 20:22,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
252e2a18-4214-47d2-8af0-be7ffbd1b925,Inbound,Product Queries,Product Specific Information,,723d9493-0114-42bd-8f46-67e468eca285,,06/08/2023 23:29,06/08/2023 23:47,06-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
1361189f-1e65-4332-9328-53d6cac57418,Inbound,Order Related,Order status enquiry,,372ffb4d-daa5-4fb8-826b-61be591522b0,,06/08/2023 23:36,06/08/2023 23:37,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
aabdb120-0d24-467e-9a3b-8e485d2594e9,Inbound,Returns,Missing,Thanks ,68adf07f-3c20-46a5-8aba-ab2b8918c02f,29/07/2023 02:50,06/08/2023 09:28,06/08/2023 09:34,06-Aug-23,RANCHI,LifeStyle,699,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
95569454-968d-4811-8ada-0db262bb3c49,Inbound,Order Related,Unable to track,,aa80507d-d3e9-49c6-93de-ae47e2c52dcd,,05/08/2023 12:16,05/08/2023 12:20,05-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
d1fbfb94-51d8-4ac0-b1ad-6e0d1f7434c1,Inbound,Returns,Fraudulent User,Thanks Shopzilla ??,653d4a61-7ae1-45a4-aee9-03119522bf47,,05/08/2023 16:39,05/08/2023 17:08,05-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
5b55c95b-644e-4105-acd6-dc7f8c127fa8,Inbound,Returns,Reverse Pickup Enquiry,,58fb9a48-81df-422c-b947-5c4f118ff4f6,,05/08/2023 21:24,05/08/2023 21:26,05-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8b073531-df6d-43e4-a25a-a8c5c68c945f,Inbound,Returns,Return request,,122d6894-6a7a-4c17-a9b1-4cf2bf7ec8d7,,06/08/2023 20:58,06/08/2023 21:03,06-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
fadeaee1-6fe2-4cbd-b2d9-9391f179cac9,Inbound,Returns,Service Centres Related,Worst service ,10456903-abf6-484d-bad6-c0c7a30094f7,,06/08/2023 21:02,06/08/2023 21:13,06-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
be3095a0-31a9-423b-a207-28fdbfc38da9,Inbound,Returns,Reverse Pickup Enquiry,,30e1d42f-d490-4e29-baea-9c67333cb957,,05/08/2023 11:39,05/08/2023 11:47,05-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,4
75aac8c8-0cb3-4912-9cc8-78498f80405c,Inbound,Order Related,Installation/demo,,597b4176-7aa1-472f-afe5-df3aefbd037e,,05/08/2023 18:56,05/08/2023 18:58,05-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
3753d96d-fce8-4b20-925d-76bd959a2ad0,Inbound,Payments related,Online Payment Issues,,06acf75f-37f2-480e-8dbe-81601961c705,,05/08/2023 16:57,05/08/2023 16:59,05-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
1d13e095-d179-4e97-9272-28d2b9072170,Inbound,Returns,Service Centres Related,,fd62f13b-c079-4479-87dd-23fde6d5ef99,,05/08/2023 20:55,06/08/2023 18:47,06-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
69205188-46c3-4448-a26c-eb8a65023fda,Inbound,Returns,Reverse Pickup Enquiry,,c96edd04-6880-420b-be96-5c6fab8b1c06,,05/08/2023 23:16,06/08/2023 11:44,06-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,3
dd4e5a78-2c5d-4818-b5f7-a58d97e7fe79,Inbound,Returns,Reverse Pickup Enquiry,,7bab1273-bb42-42df-9352-cdc112a158c9,,06/08/2023 11:46,06/08/2023 11:47,06-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
0bfab1a7-56a3-46a0-a082-6b6afc08fd56,Inbound,Returns,Reverse Pickup Enquiry,,1788fb5e-fa85-4b2b-9d0c-41a48c44ec75,,06/08/2023 17:12,06/08/2023 17:12,06-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
50bd3700-862f-45b4-bfa1-4af86cd39027,Inbound,Returns,Reverse Pickup Enquiry,,5646b96e-1bc2-4897-9893-d55198ae2346,,05/08/2023 12:10,06/08/2023 23:09,06-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
59cbb6bc-2273-4cc0-819b-b7ba28f91d06,Inbound,Shopzilla Related,General Enquiry,Good ,ec0c5f50-0851-4914-888a-f348c9b65519,,05/08/2023 12:14,05/08/2023 12:15,05-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
ff8031fa-c94a-4cde-a8f3-d25bcee53a89,Inbound,Returns,Return request,Exllent ,a551ce34-4b81-44d8-aa60-fea2fbc60728,,05/08/2023 15:20,05/08/2023 15:22,05-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
e06f29a2-1324-44da-b680-ac99c91b16df,Outcall,Returns,Wrong,,bcf631f8-d2ab-446c-ad7c-980086aeec72,,05/08/2023 17:41,05/08/2023 17:45,05-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
832fcfa3-ecd1-4003-a5fd-fc98d598b5cf,Inbound,Returns,Reverse Pickup Enquiry,,7511cf92-2316-44d7-9bef-6e9261625b7e,,05/08/2023 19:40,05/08/2023 19:42,05-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
b924dc4c-1a12-4edf-93fc-c047f469a7e6,Inbound,Returns,Reverse Pickup Enquiry,..,efc7b02b-e9aa-49ee-88c7-b30eff02b7cf,,06/08/2023 00:38,06/08/2023 09:17,06-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
e5d349d4-37f6-41d2-8156-3d4eab2981ee,Inbound,Returns,Reverse Pickup Enquiry,??????,f266691b-80bf-469c-b1e6-336eece5c6c6,,06/08/2023 13:41,06/08/2023 14:11,06-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
f5578c22-138f-425a-a508-cc51b65a0d57,Inbound,Returns,Reverse Pickup Enquiry,,2920be60-5a97-4292-837f-60b5fdb225cc,,06/08/2023 14:28,06/08/2023 15:17,06-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,2
f4f9c611-c35c-4bc3-b965-04391c03a581,Inbound,Payments related,Payment related Queries,,77c023d0-09ae-4907-a383-905388a2b9b6,,05/08/2023 12:00,05/08/2023 12:27,05-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
17e9f37d-0543-4acc-90dd-10b9e961922d,Inbound,Returns,Product related Issues,,953cb481-657f-4ef1-8bf7-a944783b3f92,,05/08/2023 12:48,06/08/2023 18:12,06-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
f1552e62-a27b-45c6-bb64-0d0a4038901a,Outcall,Order Related,Delayed,,a3936809-33fe-400d-939f-4f2c6bbd3e86,30/07/2023 12:05,06/08/2023 15:09,06/08/2023 15:11,06-Aug-23,MORADABAD,Books & General merchandise,2449,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ba2571a2-a2e4-42a0-8603-d9c5cd9878ac,Inbound,Order Related,Installation/demo,Happy with Shopzilla,713ab780-850a-4ac7-85fe-2d0816fec702,14/02/2023 13:10,04/08/2023 18:58,05/08/2023 04:14,05-Aug-23,MUMBAI,Home Appliences,749,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
7fe6040e-fedc-4558-9b6a-86209f27e848,Inbound,Order Related,Delayed,,4a7f3432-4b24-4dbe-a2ee-748fb4ee36b5,29/07/2023 08:49,06/08/2023 07:03,06/08/2023 07:05,06-Aug-23,MATHURA,Home,704,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a73c97ff-c79a-42a5-abca-6a9abc509ad9,Inbound,Refund Related,Refund Related Issues,Shopzilla services is 0 ,6936b7d2-45c2-4c3e-9c38-c383dd33bc9d,,05/08/2023 03:49,05/08/2023 21:56,05-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
fbfcf0d9-be53-4f16-8dfe-23d8b383af54,Inbound,Product Queries,Product Specific Information,,32de6721-0a2e-4765-bd3a-f63feab72edb,,05/08/2023 14:19,05/08/2023 14:21,05-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
1da185b8-f9c2-46df-8046-b4d716d362d5,Inbound,Shopzilla Related,Signup Issues,Good,11645baa-bec7-434a-a078-a0d3d8d729a7,,05/08/2023 23:25,05/08/2023 23:28,05-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
35bae7d5-1f56-4e5e-b31a-9ee16ce4a4f2,Inbound,Order Related,Delayed,,9bd63f43-c730-498b-8083-3b45b9b8888a,,06/08/2023 08:37,06/08/2023 08:40,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
da0ba31d-b0a5-406e-a1e7-6918e02ea366,Inbound,Feedback,UnProfessional Behaviour,,9c19d7dd-d201-4708-91fd-bfba808e1bab,,06/08/2023 08:43,06/08/2023 08:51,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
63bf1793-eac2-4e56-ae29-112331310282,Inbound,Order Related,Delayed,,e2a91670-f257-4df1-a757-4dc2343b9e07,,06/08/2023 13:40,06/08/2023 13:43,06-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
cf3b08ec-6831-489c-b233-49e9032d24df,Inbound,Order Related,Invoice request,,96374424-061e-4fb2-a96e-fd4d4032a942,,06/08/2023 21:07,06/08/2023 21:11,06-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
7769726e-1603-4adc-ac57-ee0c1969c17c,Inbound,Returns,Service Centres Related,,54c1afe3-15dc-426e-842a-b117cb2aef3c,08/07/2023 19:21,05/08/2023 21:52,05/08/2023 21:57,05-Aug-23,GANDHIDHAM,Mobile,32999,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a77031c5-1cdd-4e5c-bd9a-96305d1e4f7a,Outcall,Returns,Missing,,c94f4573-047a-4ba2-ba0b-642afa00e370,28/07/2023 22:28,04/08/2023 19:36,05/08/2023 14:52,05-Aug-23,LALBARRA,Books & General merchandise,220,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
08ce5161-099e-4298-b40a-a003ec315b2b,Inbound,Returns,Service Centres Related,Where is gone your invoice download option ,e58883f2-7923-4827-a32e-27bd54722e10,,05/08/2023 13:02,05/08/2023 13:09,05-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
8380fb94-25e5-4b85-94a6-a8b25553a3f4,Email,Refund Related,Refund Enquiry,best for ayushi,778f942a-377c-412d-b9e8-e275d407160b,,05/08/2023 19:51,05/08/2023 19:52,05-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
74da059a-b115-4b58-894e-847d9ba24fdc,Inbound,Returns,Reverse Pickup Enquiry,Not resolved my issues.executive disconnected my cal without listening to me.not registered my complain.pathetic service.,da27cebc-2e26-4175-9962-73415d88afdc,,05/08/2023 18:56,05/08/2023 18:59,05-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
51b37dda-9c8b-471a-aac6-def27b528716,Inbound,Returns,Reverse Pickup Enquiry,Good services ,349494d8-aa7a-4d50-bd15-1ce2358ffa0f,,06/08/2023 18:54,06/08/2023 18:56,06-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
f8157ddb-0aec-4581-951c-9d23905b89c0,Inbound,Order Related,Delayed,Thanks for your support. ,742c19e8-d9c7-4428-88be-78f58ce82603,02/08/2023 21:40,05/08/2023 21:25,05/08/2023 21:39,05-Aug-23,MEERUT,LifeStyle,339,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,4
b32df55a-d46a-4beb-9433-02e45b3d580c,Inbound,Returns,Reverse Pickup Enquiry,,eca6b59f-cd8b-40df-8135-ecb659cf3308,12/07/2023 07:50,04/08/2023 22:32,05/08/2023 10:59,05-Aug-23,JODHPUR,LifeStyle,467,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
5613f135-7485-4bc4-9b34-c260afd209bf,Inbound,Order Related,Delayed,,6ba45e37-ab27-4905-8f8e-8b7e7ee1bc8a,,05/08/2023 10:50,05/08/2023 11:03,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
29e420a8-4c2a-44ae-bce8-2016778adc35,Inbound,Order Related,Order status enquiry,,0ae133b1-e4d8-4799-9152-dc4f7f43a79f,,05/08/2023 16:53,05/08/2023 16:57,05-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,3
5da8c707-523c-4915-99a4-aade8a5d112a,Inbound,Returns,Exchange / Replacement,,395b09b3-2570-46a4-a9b1-f468a62b646f,,05/08/2023 20:30,06/08/2023 10:52,06-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
297fc275-4c37-4b9e-9fb3-9a42eb40af44,Inbound,Order Related,Order status enquiry,Excellent ,67d41411-9668-42db-b63d-1a54e512d3fa,01/08/2023 15:14,05/08/2023 00:11,05/08/2023 06:11,05-Aug-23,HARIDWAR,Electronics,999,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
0531a56a-1b9c-49f8-bf85-0e0acdb9417a,Inbound,Feedback,UnProfessional Behaviour,,fe110b18-8cc8-4572-876d-d2aadb9ff9aa,,06/08/2023 08:51,06/08/2023 08:54,06-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
a7cf1a51-fe4f-4c3a-bcb9-67e33f02ebd2,Inbound,Order Related,Delayed,,114d37a9-13bb-4de6-ace8-68a6afdcbbe5,,06/08/2023 21:31,06/08/2023 21:44,06-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
a457f6dc-3d9a-4a52-8798-f138e9d41586,Inbound,Order Related,Delayed,Nice discussed with team ,52063263-1e4e-4a79-9852-8f5ef0ba8c50,,06/08/2023 18:50,06/08/2023 18:52,06-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
694f8908-6968-4d68-a8e7-bc52f84c5b77,Inbound,Returns,Reverse Pickup Enquiry,,80412f8a-2592-4b7d-ad1a-a59bb415b7e4,,06/08/2023 14:57,06/08/2023 14:58,06-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
f0b8c678-218d-48f4-8564-9fe691725f57,Inbound,Payments related,Payment related Queries,,be0a4a8d-0266-4571-b1f7-5d7d1ed4d015,,05/08/2023 22:02,05/08/2023 22:40,05-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
c22706f9-5a34-4e19-8fcb-d3d823d11f3a,Inbound,Product Queries,Product Specific Information,,c6665476-0caa-46df-b158-0811b3ca83f5,,05/08/2023 22:28,05/08/2023 23:25,05-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
0c8cb879-fe1a-4bfb-a6df-c69b80ccc978,Inbound,Refund Related,Refund Related Issues,,3517a9fa-4928-4335-aa91-82ae9be3483d,,06/08/2023 10:21,06/08/2023 10:50,06-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8f7921ab-cd82-4a16-830a-ad502ef2aaea,Inbound,Returns,Reverse Pickup Enquiry,,0fdf5a2c-ab98-4c5d-9ef1-6bf72a4cd877,,06/08/2023 11:11,06/08/2023 11:26,06-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
eadb529f-a094-48e3-860f-425e25d5713e,Outcall,Cancellation,Return cancellation,,168e26a0-773e-4247-9e84-d6bf61602a58,,06/08/2023 13:14,06/08/2023 19:42,06-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
a3c3143d-1bab-4a48-ab8f-6a6ac37c273e,Inbound,Returns,Reverse Pickup Enquiry,????,b0a59140-4f90-4435-9f61-b38aebf7e1fd,,06/08/2023 21:14,06/08/2023 22:33,06-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
91d490a4-3b44-4774-ba59-373b9f19ea66,Inbound,Cancellation,Not Needed,,00a444cf-5d3b-4109-9658-0bf43698e738,28/07/2023 20:14,05/08/2023 17:34,05/08/2023 17:38,05-Aug-23,AGRA,Books & General merchandise,189,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
10029207-28ca-4322-950a-b7a4f17dbeb4,Outcall,Order Related,Order status enquiry,,3e0134ac-50c7-44d0-a93e-45abe38ebfd0,28/07/2023 23:08,06/08/2023 08:18,06/08/2023 08:24,06-Aug-23,BARBIL,LifeStyle,499,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
c0d018fc-69d6-4820-98a5-0ec23d94eb3f,Outcall,Returns,Reverse Pickup Enquiry,,f81b14ba-6471-44aa-b67a-9d73b30390c2,,05/08/2023 17:56,05/08/2023 17:59,05-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
6ae7375c-865d-4ba5-81a8-b2a4d0801922,Inbound,Order Related,Delayed,,8bb5900b-f337-4842-b11f-a5d873505b12,,06/08/2023 10:57,06/08/2023 11:33,06-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
da5fce26-6465-4458-bbae-24db1b371644,Outcall,Product Queries,Product Specific Information,,c6c0dcf2-93bb-4220-9a97-85d027701788,,06/08/2023 19:45,06/08/2023 21:50,06-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b6cad249-10e0-4506-af63-7878411cd821,Inbound,Returns,Service Centres Related,not only poor but worst to below worst.,9ce759c0-0208-46d5-b8c3-2399b2a43624,,04/08/2023 16:50,05/08/2023 22:02,05-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
ebd1986b-26d2-4c6d-867e-f28ec4e91331,Inbound,Returns,Reverse Pickup Enquiry,I am happy taking with you ?? ?,5219da52-7139-4294-99ea-dc2b35fcfb63,,05/08/2023 04:38,05/08/2023 04:41,05-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
f40a4c4c-d753-4ffc-a852-0b7505edbbc3,Inbound,Order Related,Order status enquiry,,e5bbd985-8489-43b5-95d2-20971ee2d9f1,,05/08/2023 09:09,05/08/2023 09:10,05-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
849e50fb-724b-433e-86c1-77d63ef85c88,Inbound,Returns,Reverse Pickup Enquiry,No,09cd8de2-a055-4793-9d6f-cc77f9a474aa,,05/08/2023 09:16,05/08/2023 09:18,05-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
d892ce6b-bf6c-4e82-8e5f-edeed2eecce7,Inbound,Refund Related,Refund Enquiry,,0fa03133-d998-4be3-8e66-79e2e1377f5d,,05/08/2023 20:10,05/08/2023 20:11,05-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
adba3414-2e6b-4403-9f04-fec07d3bb0b7,Inbound,Product Queries,Product Specific Information,,5808ea77-2a8f-41fc-8b8a-46de639dea70,,06/08/2023 17:36,06/08/2023 18:20,06-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
76d9d239-6b68-425f-826c-57858dfc1a02,Inbound,Order Related,Delayed,,038dcd91-acb2-4a4d-a0ed-26adbd1f433f,01/08/2023 08:36,04/08/2023 09:02,05/08/2023 13:05,05-Aug-23,VADODARA,Books & General merchandise,377,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
b8af4c36-98a6-42f7-8138-649e9db2a500,Inbound,Returns,Return request,,1cbbd6a1-bd5d-4647-b1a1-4166d7d0c7c1,02/08/2023 22:55,06/08/2023 21:00,06/08/2023 21:02,06-Aug-23,HARIDWAR,Electronics,999,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
c962e1ea-788f-4422-ad6d-d7669f5ff3eb,Inbound,Returns,Reverse Pickup Enquiry,,1bfda6a9-22b6-4e19-8877-ba102af05123,,05/08/2023 08:33,05/08/2023 08:34,05-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
c923dd86-a84e-4fe2-8abe-f870fd021cba,Inbound,Returns,Fraudulent User,,825b3b0e-43ad-4ebb-aba7-f4873c4482d1,,05/08/2023 09:47,05/08/2023 09:50,05-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
85172e13-222f-48ef-83e4-a77c54903e25,Inbound,Returns,Missing,,4e12ead1-e1de-4e50-8221-7d5adfa8426c,,06/08/2023 14:22,06/08/2023 14:39,06-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,4
0919f7c0-0bd4-47fa-a3b2-0a2285e53b2d,Inbound,Returns,Return request,Thanku ,59b463a2-49dc-4edf-a19b-c87524e6b98a,,06/08/2023 16:59,06/08/2023 17:31,06-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
39be3402-a9e6-471f-89d8-f76d7d0bbeba,Inbound,Order Related,Installation/demo,,4d77f988-3605-47b9-9e0f-2363cd536e5a,,06/08/2023 21:06,06/08/2023 21:09,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
5a0b553c-86b9-4603-add4-061d96e7cd6c,Inbound,Returns,Return request,,227a9d17-50fd-43fe-80e5-30e6dec59670,17/07/2023 17:51,06/08/2023 09:44,06/08/2023 09:45,06-Aug-23,JALANDHAR,LifeStyle,479,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
47596ee5-a4ec-4fc1-8f84-80bb0d0b9c5f,Inbound,Order Related,Order status enquiry,,617b985f-ae67-4c97-a5e7-1e99e16e5f7f,,05/08/2023 11:42,05/08/2023 11:43,05-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c626eee1-1985-46ce-b29b-46e926378fc5,Inbound,Order Related,Installation/demo,,1602a9ad-bae5-4809-9fa4-2d1d4242949e,,05/08/2023 12:10,05/08/2023 12:13,05-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
eaff087e-ae2c-4373-b457-81d13508e386,Inbound,Order Related,Installation/demo,Not replace my order ,eda48c59-c650-4cc5-9456-3c6c88e68856,,06/08/2023 10:20,06/08/2023 11:49,06-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
9da9534a-23e2-4b0f-9d52-74420f9a0af9,Inbound,Order Related,Order status enquiry,,84c93e71-404a-4963-8982-f56ce1aa5d8b,,06/08/2023 20:06,06/08/2023 21:13,06-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,4
290cd662-efa4-45f7-a2a6-b07ade6a27ca,Inbound,Order Related,Delayed,awsome,b0c3f416-5ee7-4e80-9408-75532fffa720,,06/08/2023 22:26,06/08/2023 22:30,06-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
69c23477-ce4e-4644-90da-309155b70704,Inbound,Returns,Reverse Pickup Enquiry,,d26c1f12-1e3f-4cdb-afb3-88ef3375144b,,05/08/2023 20:29,05/08/2023 20:31,05-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8a19ca40-8473-4244-a166-96dc3b1904d9,Inbound,Order Related,Priority delivery,,7c18aa10-7377-4de4-97f3-3731d978858d,,06/08/2023 14:54,06/08/2023 14:56,06-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
a2c31170-4dba-4356-93fa-0362bdfdd177,Inbound,Order Related,Order status enquiry,,d6ae12c1-0786-4b16-b305-eff1539ed0ce,,06/08/2023 21:23,06/08/2023 21:24,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
48c45ee8-29af-4170-a530-3abcda17698c,Inbound,Returns,Wrong,,ceb0f741-4182-4c02-a1f0-2bf8435feb1a,,06/08/2023 20:38,06/08/2023 21:09,06-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
71b774db-ef66-4500-9c08-1dea1d9f70a3,Inbound,Returns,Wrong,,dfcbff28-507c-4b60-a88d-48a672843c42,26/07/2023 19:22,06/08/2023 15:26,06/08/2023 15:27,06-Aug-23,FARRUKHABAD,Electronics,494,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
bb788843-259d-45f3-840b-f1d10aacd989,Inbound,Returns,Damaged,,bf1468da-e1b1-4aed-8f63-6c6892120296,,05/08/2023 09:38,05/08/2023 09:40,05-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
3259ca2f-3efc-4d8f-a969-726f5178227f,Inbound,Order Related,Delayed,All Good ,32a70cf4-12ec-4ddd-a7ee-6f22be9bfba7,,05/08/2023 17:41,05/08/2023 17:45,05-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
1d2ab67a-7cc5-489a-940c-f168eee1fc18,Inbound,Returns,Missing,"My issue was proclaimed to be solved by the executive , but it isn\u2019t solved yet",5ac965d3-06dd-4948-aa9c-1ccfe92db768,,06/08/2023 00:02,06/08/2023 08:51,06-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
c476fe43-c93e-4ec4-bcb8-7f64c09a79c1,Inbound,Order Related,Customer Requested Modifications,,608470d1-8074-4263-a9f3-0955c1bb60c2,,05/08/2023 20:14,05/08/2023 20:16,05-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
4d997786-6c94-4327-9969-e45266288562,Inbound,Returns,Reverse Pickup Enquiry,,e05dada1-b6c4-431b-9a0b-8fc0401027f2,,05/08/2023 20:17,05/08/2023 20:18,05-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
4f38975d-53a6-42ff-af2f-1ad54a97f996,Inbound,Refund Related,Refund Related Issues,,9603c7de-28ef-4718-809f-df5097c7b8b6,,06/08/2023 19:09,06/08/2023 19:12,06-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
ec642e7e-cef0-4d66-821f-5ad2230d3b8c,Inbound,Returns,Reverse Pickup Enquiry,,fa969ab0-e263-4aac-92c1-052939709887,,05/08/2023 09:55,05/08/2023 12:20,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
da263755-276e-4840-b448-ab5b4fd37a3c,Inbound,Order Related,Delayed,,b0242e6b-f2cf-43ad-909f-1a8c720eb272,,06/08/2023 14:39,06/08/2023 14:49,06-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
bc99e9a8-9701-4e01-a7a7-bac9d6ea246a,Inbound,Returns,Return request,,5b250348-d2d9-4cce-99bb-8b949c4f9fa3,,06/08/2023 14:29,06/08/2023 14:43,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
6076adb0-e0a7-48d8-8e1e-0eaa5b7fa158,Inbound,Product Queries,Product Specific Information,,9cf24290-4be2-446e-b7fc-7e8101db08e0,,06/08/2023 19:44,06/08/2023 19:45,06-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
aad97e6b-e2c4-4e35-9a8a-ba71cad65740,Inbound,Order Related,Delayed,Costomer care center response very politely I'm impressed ,f4d0d860-4876-4567-9231-56f4e72def41,16/07/2023 08:52,06/08/2023 10:09,06/08/2023 10:15,06-Aug-23,NIRJULI,Books & General merchandise,144,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c3ceffc6-e9bd-412d-9736-9b3dbcd8360e,Inbound,Order Related,Order status enquiry,,8ed5d577-beff-4933-9968-eb383ffa704b,,06/08/2023 15:26,06/08/2023 21:56,06-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
aca9a1fd-5f56-4836-8b32-3f3985787223,Inbound,Feedback,UnProfessional Behaviour,,8e356cf8-46c2-498a-ac17-ce485a7a78d2,,05/08/2023 20:31,05/08/2023 22:46,05-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
a28012df-2172-4780-9a78-493e62915521,Inbound,Returns,Return request,Customer service is good ,a2169e36-a253-4523-97ab-755c48d135a5,,05/08/2023 22:28,05/08/2023 22:41,05-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
9fe34976-26e6-4ddb-a1ae-33923cbfa237,Inbound,Returns,Reverse Pickup Enquiry,,d37bff80-8da4-4eba-8f31-b671447512bb,,06/08/2023 10:25,06/08/2023 15:05,06-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
259ed9ef-d919-4d86-bef7-f051f38c32c6,Inbound,Order Related,Order status enquiry,,b323bbf5-b417-4a2e-acb8-15b7ff0ad8bb,,05/08/2023 16:37,05/08/2023 16:41,05-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
e7f44e5d-19ed-4072-a4b5-fb52f52d664b,Inbound,Returns,Reverse Pickup Enquiry,Very very poor Shopzilla ,f40e99df-5f46-4d6c-afa8-92d218e1537e,,06/08/2023 08:42,06/08/2023 08:44,06-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
bc7fb95a-19e0-4953-8aeb-1b6a6a4cbbe9,Inbound,Order Related,Customer Requested Modifications,Very nice ,5792a6f4-fece-4580-83d0-b49c4eb06fc6,,06/08/2023 18:51,06/08/2023 20:16,06-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d6dc6f74-f3ad-498c-b9d7-aff4927cc695,Inbound,Order Related,Delayed,,f74d707f-5910-498a-b532-2a9faaa2087d,26/07/2023 23:17,05/08/2023 23:38,05/08/2023 23:40,05-Aug-23,SIDDHARTHNAGAR,LifeStyle,799,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
15046863-c9fc-481b-9f29-4894912d4ffa,Inbound,Returns,Reverse Pickup Enquiry,Nice work,60006035-4770-4bf7-bc9b-ebe44e1c2cde,19/07/2023 20:22,05/08/2023 13:33,05/08/2023 13:40,05-Aug-23,BANSWARA,LifeStyle,668,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
b3995c35-a68d-4e02-94a1-1bae6b7aac74,Inbound,Order Related,Order status enquiry,,4cd75bfe-6132-42d5-8cfb-c2c99d419b8e,,05/08/2023 22:21,06/08/2023 00:35,06-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
fc889388-d975-486c-9aba-22f2eaad4878,Inbound,Returns,Return request,,1179d763-6d4d-4292-b8df-b38e22e0de3d,,05/08/2023 16:34,05/08/2023 16:36,05-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
83c516d8-0b05-4646-9167-382251aef4f0,Inbound,Returns,Missing,,ae08fbbb-b4e1-42f1-be45-87a1402017f8,,05/08/2023 16:42,05/08/2023 20:58,05-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
243ef3df-066c-4119-be89-8821af4b7ea1,Inbound,Feedback,UnProfessional Behaviour,,3ac51631-ab6e-4343-bfe2-d9ecd16cf1f6,,05/08/2023 20:09,05/08/2023 21:12,05-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
bdc23a58-3732-4a55-a8cc-b1feeb236ef3,Inbound,Returns,Reverse Pickup Enquiry,,20f5bff8-bd76-46a3-98a8-0816ec9b1c1e,,06/08/2023 16:26,06/08/2023 16:27,06-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e123b7de-a21f-4907-97b2-f83bb5d89a98,Inbound,Returns,Reverse Pickup Enquiry,,f5f7ab5c-6f77-48b9-98f8-ed61021901fd,,06/08/2023 18:06,06/08/2023 18:16,06-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
c0317f51-cd4a-479b-9126-f8e7acf59ae8,Inbound,Feedback,UnProfessional Behaviour,Rest is ok ,ea8d8598-23ba-4b49-b98a-eb1fecf42674,15/07/2023 22:18,06/08/2023 17:08,06/08/2023 17:10,06-Aug-23,ROORKEE,Home Appliences,1530,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
0e0139c2-d1ab-4ed5-bbc4-6391c28bf2f8,Inbound,Returns,Reverse Pickup Enquiry,,db7ff358-f548-4a39-ad3b-4fc4334e55fd,21/07/2023 22:17,05/08/2023 12:45,05/08/2023 12:52,05-Aug-23,ALLAHABAD,LifeStyle,297,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
56cfb047-93a6-4ae4-b499-60e184a6ecc0,Inbound,Returns,Reverse Pickup Enquiry,,b7b7fb08-8dfe-4e7b-9639-067a9fcf84b2,,05/08/2023 15:43,05/08/2023 15:52,05-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
4bd48157-d0bb-4f63-9f5c-68eee2f3f75a,Inbound,Returns,Wrong,,a42a0c95-1922-47fb-a01e-3f54ea2d4495,,05/08/2023 16:47,05/08/2023 16:49,05-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
37d6bc1d-a5f2-49e7-b1e7-fff7cd485800,Inbound,Order Related,Delayed,,f8529824-a398-43b1-b66e-dba163f33e22,,06/08/2023 10:14,06/08/2023 10:23,06-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
cc3c4dbd-9dbd-4e7d-94cb-4bb1dc4a7d82,Inbound,Returns,Fraudulent User,,f606a53a-c7a4-41b6-ae1c-cb661917f5be,,06/08/2023 13:04,06/08/2023 13:42,06-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
25e47431-b08d-4f78-a651-6a3f943dbadf,Inbound,Returns,Return request,,b912b740-195c-4713-960f-8f60729cf76d,,06/08/2023 14:33,06/08/2023 14:34,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
76e7ce89-98e0-49a9-9865-0aa0dd6727bb,Inbound,Returns,Fraudulent User,,f8c805fd-8189-4e70-9304-edd5847f0752,,06/08/2023 15:52,06/08/2023 16:40,06-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
4bbcb340-6b38-4ffd-ba43-476050366b1d,Inbound,Returns,Reverse Pickup Enquiry,Very bad,5d8ee868-5b8c-4279-abe9-2775191b93ef,,06/08/2023 16:36,06/08/2023 20:11,06-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,1
d6e604fd-e5c9-438e-9801-a5bd84b64c7c,Outcall,Order Related,Installation/demo,,6ce4906b-63da-426f-b690-2d979d7ef89f,,05/08/2023 12:33,05/08/2023 14:00,05-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,2
78475c73-5086-427b-8b48-10a42ed63524,Inbound,Returns,Fraudulent User,,8ef994be-8cd0-427a-80db-239f214fe7e8,,05/08/2023 17:46,05/08/2023 17:48,05-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
dc65cc11-337f-4e3a-9616-71df6d9c4dd3,Inbound,Returns,Reverse Pickup Enquiry,Good ,8b05c584-ceec-4f21-8825-8309097ef506,28/07/2023 20:35,05/08/2023 20:45,05/08/2023 20:58,05-Aug-23,BOLANGIR,Electronics,549,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
3200296d-bf1e-4406-a756-4b984826131a,Inbound,Order Related,Priority delivery,,193351ef-d324-446a-b31f-9b5464625ea6,,05/08/2023 01:00,05/08/2023 01:02,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f39018a4-4bad-40ae-818a-13b56a36b881,Inbound,Order Related,Installation/demo,,cf94c408-29e4-40e6-a8d0-05e548d4255e,,05/08/2023 10:26,05/08/2023 11:20,05-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c15cf2a2-61c4-45ca-b1c0-931322af1741,Inbound,Returns,Fraudulent User,,351aecb0-41b9-413b-9f8e-c06043091e61,,06/08/2023 10:24,06/08/2023 10:44,06-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
f0faf608-c663-4b6d-8bbb-c003142cd4e9,Inbound,Product Queries,Product Specific Information,,d330556a-4d8e-4b50-9fd9-0926028121c4,,05/08/2023 20:05,05/08/2023 20:11,05-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
afbb580e-9c84-4068-aeed-2b51a4c61735,Inbound,Returns,Reverse Pickup Enquiry,,ad669f9b-60db-473c-9e22-1e77cfc59e18,,05/08/2023 23:18,05/08/2023 23:23,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
304ffcfa-9b35-4960-804a-7c1ad8509511,Inbound,Shopzilla Related,General Enquiry,Super bahut hi achcha confidence,b2d6de95-23f3-4623-87cd-8ac214937fe2,,06/08/2023 01:56,06/08/2023 02:47,06-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
3da526e2-3618-429a-82a4-0292a62aa454,Inbound,Shopzilla Related,General Enquiry,Thanks ,5dec4de1-9be2-44cf-a539-f18543919d2c,,06/08/2023 18:22,06/08/2023 18:29,06-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
cea9225a-cfd0-4657-9eae-b48761104198,Inbound,Order Related,Seller Cancelled Order,Excellent,a8598eec-9644-40a8-9681-0f72b5de1017,,06/08/2023 20:41,06/08/2023 20:43,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7cea2871-bfaf-4be9-8588-b870738f2eaf,Inbound,Returns,Service Centres Related,,c123a8b3-938b-49b9-8e5c-0557bdd82c6e,,05/08/2023 08:39,05/08/2023 14:15,05-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,1
ba3236ce-df07-4613-8c37-d535fdf75764,Inbound,Payments related,Payment related Queries,,b0be6056-9722-4eaf-9874-6059f24464e4,,05/08/2023 22:39,05/08/2023 23:19,05-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
d6b6b902-fc1f-4bdf-91b6-3630eaf2f25c,Inbound,Returns,Reverse Pickup Enquiry,,738e2277-7a0a-4b89-a69f-14b636817ab3,,06/08/2023 12:05,06/08/2023 12:06,06-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
7d7d32ee-226a-4827-9e3c-8f2c8fb0cb6e,Inbound,Cancellation,Not Needed,Improve cancellation time ,5c654f6c-2ab6-46e6-81a8-b77814a14180,,06/08/2023 18:36,06/08/2023 18:37,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
c0447f6c-a170-4360-b960-73d632c42df6,Inbound,Order Related,Installation/demo,,3fddde5a-1064-4e8f-bf93-909d7528bd1e,,05/08/2023 10:19,05/08/2023 10:23,05-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a107fe49-bc3e-4c52-9ce0-ebb8f8a4377e,Inbound,Returns,Service Centres Related,good,aebfcef9-cbb4-4bf3-aab7-d30c188e188d,,05/08/2023 16:04,05/08/2023 16:06,05-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
d9028438-afe8-48a7-9389-d912358d4326,Inbound,Returns,Missing,Provide professional training in your logistics or warehouse staffAnd Open box delivery system,a5c05613-1c59-41d9-9a2f-fe523d2574f0,,05/08/2023 21:06,05/08/2023 22:21,05-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
6fbba429-736a-4186-9039-3cb0df065309,Outcall,Order Related,Order status enquiry,,8b58d61f-8f15-4afa-8abb-0570bc33f32f,,06/08/2023 13:43,06/08/2023 16:19,06-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,1
4fe953d2-5e4c-4fbd-afcc-aa3187d6bb7f,Inbound,Returns,Wrong,,cdc9a976-c8d3-41b5-94fc-51827f5c98cb,,05/08/2023 11:05,05/08/2023 11:06,05-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
132aa0c2-01e6-4c80-a5bb-756271bba90c,Inbound,Refund Related,Refund Enquiry,,b432b636-e344-4253-a184-6af9e89ff8d0,,05/08/2023 12:07,05/08/2023 15:25,05-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
886ea637-8178-4139-9e06-5bddca073cf2,Inbound,Returns,Missing,,2b129e0b-3c35-4124-9f34-4a7f5635d8df,,05/08/2023 22:44,05/08/2023 23:05,05-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
864db936-96c6-4b23-abdc-3cec597a5139,Inbound,Returns,Fraudulent User,,99153b5d-8e03-48af-97ec-9666c8f2ae38,,06/08/2023 12:40,06/08/2023 12:47,06-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
79d6dc24-fab4-4884-b75f-62ed36f018aa,Inbound,Returns,Reverse Pickup Enquiry,,0bee1dcb-1c39-407c-bc6c-cbaa4b0b33a3,,05/08/2023 16:16,05/08/2023 16:17,05-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
3354a5ca-a20c-4e77-93e7-0a6c53a9a386,Inbound,Returns,Reverse Pickup Enquiry,,29ffc88c-6970-4d2c-acec-ce74684af2a2,,05/08/2023 16:19,05/08/2023 16:20,05-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,1
33e9dae5-5118-4e33-a7b9-b0e255494c90,Inbound,Returns,Reverse Pickup Enquiry,it was nice talking to you,c5e26e1b-0af8-47c8-8059-d998cb2f0cdb,,06/08/2023 21:10,06/08/2023 21:11,06-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
1ba1a065-c797-4634-85af-e9e7be25cc73,Inbound,Returns,Missing,** you,468e76c2-d9c3-4416-b09f-f26221e9941e,,05/08/2023 23:07,05/08/2023 23:18,05-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
1d911696-1f48-4006-a959-579886b955b0,Inbound,Returns,Reverse Pickup Enquiry,Good ,155e82bb-a647-4af3-bc34-5a1aacfd0e0b,,06/08/2023 07:55,06/08/2023 08:00,06-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
eeab1a66-590b-4ad5-8fea-140438847243,Inbound,Order Related,Installation/demo,excellent ,88fa1fde-cd28-46e6-89c2-43d458a7f79b,,06/08/2023 23:34,06/08/2023 23:37,06-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
4e068630-756f-498b-8f53-7c21c854ca38,Inbound,Returns,Reverse Pickup Enquiry,Nice toking ,d024168a-82f2-4d83-9471-b5f96ba0dcd2,19/07/2023 20:14,05/08/2023 09:31,05/08/2023 09:38,05-Aug-23,BHILWARA,Home Appliences,9499,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
a17fe262-50de-4dfd-9b36-35aca9f234bd,Outcall,Returns,Return request,,a1663ec1-17e9-4e94-a43b-7bcf04214f57,30/07/2023 17:07,06/08/2023 18:15,06/08/2023 18:20,06-Aug-23,PUNE,Electronics,899,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
3663c1de-95af-41b7-bbf9-ac9745984c0f,Inbound,Order Related,Order status enquiry,,451da399-9620-4406-82c5-88b8f04be7fe,,05/08/2023 20:36,05/08/2023 20:43,05-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8acb1ca0-f68e-42ad-b5c6-a417e0b0e030,Inbound,Returns,Reverse Pickup Enquiry,,2c3c72aa-e9af-4a22-9418-fc72e0dd4833,,06/08/2023 16:27,06/08/2023 16:28,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
945014d4-7850-4935-bf45-8eaec31ee73b,Inbound,Returns,Return request,,b4fe4009-6413-48d5-9877-873dccb21d36,,06/08/2023 20:26,06/08/2023 21:50,06-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8fe22c9c-503a-4ae8-a4a5-e41423f7ca37,Inbound,Returns,Wrong,,0b6781de-4619-4144-8c6e-cbce74100a35,,05/08/2023 12:14,05/08/2023 12:16,05-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
f17aef1b-eb54-408a-878a-751cfe4a0693,Inbound,Returns,Wrong,,3bda8a6a-24b8-4bda-9a62-6b1ad1856b8d,,05/08/2023 21:59,05/08/2023 22:02,05-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
1499779a-f397-48c1-8f13-707a972f70bc,Inbound,Product Queries,Product Specific Information,,50396f4a-7bba-4a3a-8ae8-ffa1100a9d64,,06/08/2023 08:38,06/08/2023 08:41,06-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
9491f597-bf14-4603-9459-a4c4e4393301,Inbound,Returns,Reverse Pickup Enquiry,,69114df5-e9dd-4829-a2b3-2758a4f1c76e,,06/08/2023 22:09,06/08/2023 22:22,06-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
e36c1066-52ef-4bdb-bacd-8ae3305ba0eb,Inbound,Order Related,Delayed,,06d21119-1bee-4f40-98ad-9708384e033a,18/07/2023 00:22,05/08/2023 16:19,05/08/2023 16:27,05-Aug-23,AMBAD,Electronics,999,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
50d6f169-56d7-49cc-9ef4-6f04836c91b8,Inbound,Product Queries,Product Specific Information,,e9f8e5a1-d755-46d2-b9b1-a4d172c61c4c,,05/08/2023 10:38,05/08/2023 12:30,05-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
fae1afbe-f6a2-4c65-936d-2837ddd36099,Inbound,Product Queries,Life Insurance,,4184c9f5-44d7-4722-931b-e6e531db7a63,,05/08/2023 11:05,05/08/2023 11:29,05-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
b70cb0ab-15ac-4af8-b21f-513cd6f03e0b,Inbound,Returns,Reverse Pickup Enquiry,,07b6cee8-b059-47ec-9542-213677b192a8,,05/08/2023 12:11,05/08/2023 12:14,05-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
e6f0ae03-ef8c-43d2-bbdd-23b46a296f16,Inbound,Order Related,Invoice request,,bff512fd-aaa3-406a-b775-b21c556e9f15,,05/08/2023 13:09,05/08/2023 13:12,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
c1dc597b-512c-49be-8ebf-06f6033499af,Inbound,Returns,Reverse Pickup Enquiry,,574f5f62-72f1-4303-bb26-f3cebeb82370,,05/08/2023 23:39,05/08/2023 23:42,05-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
16793ab6-6147-4960-bb0c-779263d2babb,Inbound,Returns,Technician Visit,"Yet My problems not resolved, it taken more time , it is only harassment to customer.",32f15cff-1bb2-4008-9c5d-3094887895c6,,05/08/2023 22:51,06/08/2023 08:10,06-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
d3368b2e-5694-4c20-85db-aa308f60e087,Inbound,Returns,Reverse Pickup Enquiry,,e5572932-4209-4b31-946b-92fbe353434e,,06/08/2023 09:17,06/08/2023 09:20,06-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
663a4ce4-d1d7-46f5-998c-84de9b36b2a7,Inbound,Returns,Reverse Pickup Enquiry,,bff259bc-ab39-47b3-8933-404119914494,,06/08/2023 19:33,06/08/2023 19:39,06-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2f1be29a-fc91-4552-b8d2-c1488da8d375,Inbound,Returns,Reverse Pickup Enquiry,,f8a6b510-8a30-438b-897d-adee5fc44082,11/07/2023 07:52,04/08/2023 17:12,05/08/2023 07:39,05-Aug-23,NEW DELHI,Electronics,4999,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,3
24babf5e-7dcb-4b33-ab15-164b13d4dd6a,Inbound,Order Related,Delayed,,5b5f714b-fd61-4726-8647-c8b84f133a3a,,05/08/2023 21:26,05/08/2023 21:26,05-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
ffae8602-7840-49be-894a-d16970552850,Inbound,Returns,Reverse Pickup Enquiry,,819e2d99-58bc-41f6-9afd-f6d84ccc650a,,06/08/2023 18:45,06/08/2023 19:14,06-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b914f376-6857-42ff-b4c3-a9abf3559f9a,Inbound,Returns,Fraudulent User,,7f630f7c-995b-4b0c-af7b-2560b04a6655,16/07/2023 12:14,05/08/2023 08:50,05/08/2023 18:25,05-Aug-23,SAHAWAR,LifeStyle,299,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
1e3ca445-60e0-4a7d-be88-7e88749311ba,Inbound,Order Related,General Enquiry,,3fbe619d-f9ff-4840-a208-34b171a3230e,,05/08/2023 12:11,05/08/2023 12:30,05-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
e563e5c4-b4c7-4a1d-a54b-3ac670e2d70c,Inbound,Returns,Wrong,,4d41074e-b65d-455e-8954-5e1e38bd43c1,,05/08/2023 19:38,05/08/2023 19:47,05-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
eff9ec3a-a638-46e9-afe4-0b6b9c20b01e,Inbound,Returns,Return request,Very good,9a6b700a-62de-4e2e-96a7-c15c24dfddb9,,06/08/2023 10:02,06/08/2023 10:04,06-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
91db11a3-2b56-4d60-9b3d-b08639693b8b,Inbound,Payments related,Payment related Queries,,3b0d4d49-b548-4df4-ba86-e02586edfa65,,06/08/2023 13:17,06/08/2023 13:19,06-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
d216024e-4bc3-4ccb-9b37-89b1cf975100,Outcall,Refund Related,Refund Related Issues,,1836309b-1a6a-4971-b95a-d5cf2d92472f,,06/08/2023 14:28,06/08/2023 15:02,06-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
63a4a0d1-e1f5-4982-8d9f-6cca79a9c89e,Inbound,Returns,Reverse Pickup Enquiry,,3615f715-d75d-409d-8a1f-01847d5a9ddb,,06/08/2023 16:25,06/08/2023 16:28,06-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
b85fc186-9fb8-43d1-a4ba-a4ce007e60a2,Inbound,Feedback,UnProfessional Behaviour,Good ,51c1d384-b55c-4411-a5c3-f97beb687f15,,06/08/2023 19:48,06/08/2023 19:49,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
72847626-52c7-47cd-8707-5f116bf88db8,Inbound,Returns,Wrong,,b641fa4e-a813-4a14-9733-1d7d9e4319e9,19/07/2023 17:33,05/08/2023 08:38,05/08/2023 08:40,05-Aug-23,JAIPUR,Home Appliences,3699,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ec177f1c-b557-4997-b7e6-929b1209db1f,Inbound,Order Related,Order status enquiry,,af3b134d-875d-4abc-8cba-b5e32458118a,04/08/2023 16:12,05/08/2023 09:07,05/08/2023 09:14,05-Aug-23,JAMSHEDPUR,Electronics,1499,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
2698fecf-9dff-4649-86b5-e8c0851fdb6a,Inbound,Order Related,Delayed,,6ba994d6-c343-4e45-b8ba-693d2fb59c12,23/07/2023 20:52,05/08/2023 15:28,05/08/2023 17:03,05-Aug-23,PUNE,Books & General merchandise,432,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,2
733971ed-9fc8-44e7-a346-6e911928e8ff,Inbound,Order Related,Delayed,,861a962b-81da-43fc-a25d-e3c3ac67e27a,30/07/2023 21:47,06/08/2023 06:37,06/08/2023 16:29,06-Aug-23,SURAT,Electronics,355,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
d79a3aeb-1440-47de-97e1-b4f415a9fef4,Inbound,Order Related,Invoice request,,2d016ec5-e613-472d-964c-56bd6066f480,,05/08/2023 01:38,05/08/2023 01:40,05-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
f30d7b54-15d5-4912-a9f1-74a1e55106c4,Inbound,Payments related,Online Payment Issues,,f1530606-e2f3-4f5c-95ac-427f92d47963,,05/08/2023 09:06,05/08/2023 14:28,05-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
31b9649b-523e-49fc-835d-475fbd64db69,Inbound,Returns,Reverse Pickup Enquiry,Why My return request is cancelled ,e2917c62-f679-4c5e-bdb2-e658971134c3,,06/08/2023 06:45,06/08/2023 06:55,06-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
73129e3f-9e14-474d-a117-ba7fa5b82685,Inbound,Returns,Reverse Pickup Enquiry,Hope for cooperation in future also.,b5c31f83-401a-411f-a346-74b3b3f2eaeb,,06/08/2023 08:07,06/08/2023 08:10,06-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
3abc6385-5339-4191-8461-9a01ab47ad70,Inbound,Returns,Technician Visit,Person told I am transferring your call to senior person and then disconnected ,082b42ae-4c6f-4d93-a339-971a2ee31f81,18/07/2023 20:50,06/08/2023 09:03,06/08/2023 09:26,06-Aug-23,VADODARA,Furniture,7399,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
33648872-d461-4be7-95f9-1f3ecfdd402b,Inbound,Returns,Service Centres Related,,bcea50af-a101-4017-bacb-a706147cbb6f,07/06/2023 09:41,05/08/2023 08:20,05/08/2023 08:22,05-Aug-23,TEZPUR,Home Appliences,1599,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
756ce248-9c25-4fb5-861f-a6767629f4c5,Inbound,Returns,Fraudulent User,,4a299291-a401-4216-a5b6-00cd563a9485,,05/08/2023 12:20,05/08/2023 13:57,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
38a8b990-08fa-4a24-87bc-b03c7b38fe4d,Inbound,Returns,Return request,No,7adb7ade-951d-41aa-8eaa-929799a99b6c,,06/08/2023 20:44,06/08/2023 20:46,06-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
b0b0c5f0-ecba-4812-a12e-13748f31bf5d,Inbound,Order Related,Order status enquiry,,02af56fb-18a0-4115-82f0-fa7b91a0817e,29/07/2023 22:13,04/08/2023 18:22,05/08/2023 10:54,05-Aug-23,TALAJA,Electronics,1000,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
200a65df-444c-41a7-b9d9-eff7598172a1,Inbound,Order Related,Seller Cancelled Order,Try to understand the customers concern and then close the tickets else Shopzilla will soon be history.No proper resolution to my query and hence i have filed a case in consumer court.Meet you soon ,259af5b4-a9cd-44df-9aa3-5ff472072ec7,11/07/2023 14:21,04/08/2023 01:09,05/08/2023 09:49,05-Aug-23,Kalyan,Electronics,81990,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
9e95dda2-d568-4247-ad42-b5d344df4a79,Inbound,Returns,Reverse Pickup Enquiry,,9e4de838-5607-4d64-85ab-74425c543f1e,,05/08/2023 09:46,05/08/2023 09:47,05-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
7b54fc43-6167-4ba2-bee9-b09957e21e3c,Inbound,Product Queries,Product Specific Information,,cbb6388b-506d-40a0-a8c3-cc9e6cbf7800,,05/08/2023 18:48,05/08/2023 20:07,05-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
37ea801a-5f43-45b7-a9e0-a2a231584e78,Inbound,Returns,Missing,,54456b84-1274-4aa4-86ed-ef0a1112ba51,,06/08/2023 09:58,06/08/2023 10:00,06-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
90b3c884-6e85-4d3d-bea3-fee8e4b25373,Inbound,Refund Related,Refund Enquiry,,8e3cca4f-d48a-451c-a9c1-91282558ee9b,,06/08/2023 22:46,06/08/2023 22:47,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
ecc8ecb8-2319-49c8-95c1-cf0ad5f634c4,Inbound,Returns,Reverse Pickup Enquiry,I don't want to buy this item.Because I want to buy another model/items..,b6ac0121-2eb7-4b18-b4ac-b3c639457b01,,05/08/2023 12:07,05/08/2023 12:11,05-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,3
883e0d99-563d-4c46-aa75-555ce2857a10,Inbound,Order Related,Seller Cancelled Order,,6bbe9fed-16b6-444c-a41c-171bd2df59db,,05/08/2023 15:55,05/08/2023 17:28,05-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
ce6241d4-2bf3-40c8-aa1b-99d3778d12a9,Inbound,Returns,Reverse Pickup Enquiry,,db3f9265-6a32-4ce5-a1a0-1beef3ebc50f,,05/08/2023 23:14,05/08/2023 23:16,05-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
a1643c98-d499-4cab-bad5-efbc81ab68e7,Inbound,Returns,Return request,,8f322856-277d-4c03-b204-c1390f3405d4,,06/08/2023 08:09,06/08/2023 08:13,06-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
c214a823-36b4-4bc3-b2ec-b8df7b55d73d,Inbound,Order Related,Order status enquiry,,160cb5ec-017d-4094-9020-0dcf4118dfbc,,06/08/2023 14:10,06/08/2023 15:15,06-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e988dfaa-e611-4c0e-ba76-e5a90ee5a27b,Inbound,Order Related,Order status enquiry,,9d438fa6-4ab1-4ae4-8e4c-cf03679e0b85,31/07/2023 00:56,06/08/2023 20:55,06/08/2023 21:05,06-Aug-23,PUNE,Furniture,15505,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
7f508aa7-3f18-424a-b589-a5586c13523d,Inbound,Returns,Reverse Pickup Enquiry,I think you need to improve the resolution speed ,1ffc025b-d948-4336-ac23-f817c8c37646,11/06/2023 10:08,06/08/2023 20:26,06/08/2023 22:14,06-Aug-23,JAIPUR,LifeStyle,499,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
563d2aa8-63b6-4f31-bc97-ec29495f82b4,Inbound,Order Related,Delayed,,d14d54d8-6a54-4889-8423-62a371c69efa,16/07/2023 18:26,05/08/2023 08:10,05/08/2023 08:11,05-Aug-23,PUNE,LifeStyle,2269,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
df2cf552-3020-425e-bb10-768a9347e1b9,Inbound,Returns,Reverse Pickup Enquiry,,e430d8c7-113a-4d1a-aa35-72d36aff738d,,05/08/2023 08:56,05/08/2023 09:03,05-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
94b0550d-20f8-449f-a96c-fc9c0b69e6d1,Inbound,Returns,Reverse Pickup Enquiry,,11cac198-d43b-4eea-b8fa-53971b5fc814,,05/08/2023 11:38,05/08/2023 12:36,05-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
1763e17e-5bb2-4ebf-bec4-16eaecae3e41,Inbound,Feedback,UnProfessional Behaviour,,98a88b7f-4a7f-4612-bb49-11195d8d8a4f,,05/08/2023 16:39,05/08/2023 16:42,05-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
9c0bab47-03e8-4dff-a1d3-a8f44fbc3d52,Outcall,Product Queries,Product Specific Information,,e80947cc-4e33-4b6a-ab31-8e186ece4a91,,04/08/2023 14:37,05/08/2023 08:14,05-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,2
ffbb3790-addc-4b55-8f98-4d0d492d0eb4,Inbound,Returns,Fraudulent User,,eafa1ac8-835b-4d97-bd46-4ee96d709299,,05/08/2023 08:03,05/08/2023 08:21,05-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
28218458-d76a-47b2-930f-57bfaf9db8c8,Inbound,Returns,Return request,,5c95f576-1025-4581-a12f-4f9f03b58235,,05/08/2023 10:25,05/08/2023 10:28,05-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
93fe60cc-1728-4d17-9dcc-8cf854f740ec,Inbound,Order Related,Order status enquiry,,2751b365-2efe-4281-be2e-b19ee348a4fd,01/08/2023 09:11,06/08/2023 12:07,06/08/2023 12:11,06-Aug-23,UDAIPUR,Books & General merchandise,1479,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
d4c482e0-9ca8-4768-9205-7cb659da534f,Inbound,Returns,Return request,,c2863f82-f60f-4870-93fd-a395692de97e,01/08/2023 14:06,05/08/2023 11:37,05/08/2023 11:41,05-Aug-23,MUMBAI,Electronics,1799,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
1d465eda-860b-49a6-94fd-a2f27c85be49,Outcall,Shopzilla Related,General Enquiry,,3ca66c5f-8a7e-48b9-b043-914e660463b2,,03/08/2023 17:18,06/08/2023 16:17,06-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
288f6681-20fe-4509-8664-653543d8eef2,Inbound,Returns,Reverse Pickup Enquiry,,cc05d69b-d9ad-4cf0-a8e6-8b94d0d48fdc,29/07/2023 13:29,04/08/2023 13:06,06/08/2023 23:47,06-Aug-23,AHMEDABAD,LifeStyle,330,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0fc62c44-4e5c-4209-8c7a-beb2dbfed6d1,Inbound,Refund Related,Refund Related Issues,,f987612b-0fab-4c05-860d-95cfc498aaad,04/08/2023 23:23,04/08/2023 23:52,05/08/2023 08:29,05-Aug-23,THANE,Books & General merchandise,19,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9c571e72-f0b4-4b22-97b7-931437d73c0b,Inbound,Returns,Missing,,b87934c9-e8c6-4f26-a0a4-ba154f72f6b9,,05/08/2023 16:25,05/08/2023 16:33,05-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
dbb1c9fb-6167-4d1d-be70-d04c7f3a9b26,Outcall,Returns,Return request,,853d8e15-efea-4204-b3c6-785881d0db7a,,05/08/2023 20:55,05/08/2023 20:57,05-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
efdc8185-155a-476d-a910-83df9a74e3a1,Inbound,Returns,Reverse Pickup Enquiry,,9ded0378-1849-4cba-ab09-4f77c7d83541,,05/08/2023 10:39,05/08/2023 10:45,05-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
9b56775c-773e-4161-89ee-f60d70844452,Inbound,Returns,Missing,..... ,6a221aeb-a7bd-4480-8e83-33b72086b066,,05/08/2023 19:03,05/08/2023 21:29,05-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
82820890-ad2c-45d3-8c97-2e005d6472ea,Inbound,Returns,Return request,,7087f017-48f0-4789-baa2-68e1e5e319c1,,06/08/2023 13:30,06/08/2023 13:37,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
891ae927-1ba1-4743-a815-546f1d196de5,Email,Order Related,Installation/demo,Thanks,8b77728d-b7a7-44d0-a807-b6b4d0225599,,06/08/2023 14:43,06/08/2023 14:45,06-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,1
7dec82d1-2cd3-49fb-90dd-d9eaa71a76a2,Inbound,Returns,Reverse Pickup Enquiry,Pickup partner not good ,99c0a161-e045-45ff-b6ca-599d843fca38,,06/08/2023 16:55,06/08/2023 17:02,06-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
d248144f-53b2-4d7b-ab0f-28ca967b9a18,Inbound,Shopzilla Related,General Enquiry,,ea1f0702-d874-4500-a481-6afc2c33abf3,,06/08/2023 17:18,06/08/2023 17:25,06-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
ccd09b1d-ab0d-49ae-b770-ea5e007039e7,Inbound,Returns,Return request,,7a011da9-3ed5-4685-b57f-9d9b05a51ce6,06/07/2023 22:00,05/08/2023 19:21,05/08/2023 19:29,05-Aug-23,PURNIA,Furniture,19249,,David Smith,Nathan Patel,John Smith,>90,Split,5
e659d25e-d556-4d0e-8eb8-337e24f51d60,Inbound,Order Related,Order status enquiry,,2e144a74-d72a-47f4-aeb0-f223b961bba7,02/08/2023 03:38,05/08/2023 17:08,05/08/2023 17:09,05-Aug-23,MOHALI,Electronics,52990,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
05bf8d1e-f2c7-4f98-9726-24c88a13281d,Inbound,Returns,Reverse Pickup Enquiry,,40638588-b95b-4928-8918-092b0d58da70,,05/08/2023 07:44,05/08/2023 19:56,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f40feb8c-3bf4-4173-b97c-e200b5557388,Inbound,Returns,Return request,,cd68f717-589a-475d-8ffb-f246824aeb0b,,06/08/2023 20:10,06/08/2023 20:13,06-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,4
aa6ebe2f-ebc7-40a0-bee9-766262af6bfb,Outcall,Returns,Return request,,1683bb16-adcd-423d-be45-e0182d05e796,30/07/2023 01:16,03/08/2023 23:45,05/08/2023 12:49,05-Aug-23,NEW DELHI,Books & General merchandise,360,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
076cb35a-8866-4fd9-8b4b-0bd0003f848b,Inbound,Order Related,Priority delivery,Second time i contacted Shopzilla but got same result about early delivery.not as much expectation.,f8cf9cda-7515-4810-b2ac-018972b6291e,02/08/2023 14:32,06/08/2023 13:02,06/08/2023 13:16,06-Aug-23,RATNAGIRI,Mobile,29999,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
45cc674f-fe27-4763-90d7-742a68cb1feb,Inbound,Order Related,Installation/demo,Good ,502a956d-3d6d-4b6f-8ef6-d721cb7439af,25/07/2023 12:44,05/08/2023 11:18,05/08/2023 11:18,05-Aug-23,AMALAPURAM,Books & General merchandise,2852,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d953a94b-db8e-4831-8075-d5ec4e046da7,Inbound,Returns,Reverse Pickup Enquiry,,a5545d50-d049-4d4f-9b3f-c6bf862f8598,,05/08/2023 09:25,05/08/2023 09:32,05-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
542ca4ca-25a6-4aac-ab44-32991c938c40,Inbound,Returns,Product related Issues,,a7cdf376-9900-458a-b435-aae52fcd0e87,,05/08/2023 13:22,05/08/2023 14:03,05-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
2026989f-f220-48be-8f70-cc703eb13c37,Inbound,Product Queries,Product Specific Information,,90451f22-5984-4fa1-923c-d43c26bffa4c,,05/08/2023 15:42,05/08/2023 16:02,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
a36c2929-adec-4f2a-a3fd-597ce1b055ea,Inbound,Returns,Service Centres Related,,bf0500be-efeb-46f2-bdd4-4d9e0135b6fb,,06/08/2023 09:05,06/08/2023 09:06,06-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
e4d66712-6c9b-46a7-820b-45cfd6513936,Inbound,Feedback,UnProfessional Behaviour,,8c7bdec8-1460-48c4-8260-6c6f5eb3fd21,,06/08/2023 16:37,06/08/2023 17:01,06-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
4edda817-f428-41dd-98c5-d28bf005ef31,Inbound,Returns,Wrong,,870a45dc-ebd3-48b9-9459-e893d3acfd7b,,05/08/2023 16:22,05/08/2023 17:58,05-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
d8c46cd3-fbb2-497f-911a-62e68ff54a45,Email,Order Related,Delayed,,dbda7969-2d27-464e-8062-4690cd0ce186,,05/08/2023 16:56,05/08/2023 20:15,05-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
8ae43308-64d7-4bbf-9cdd-bee4ba8591ce,Inbound,Order Related,Installation/demo,,ab977c9b-3fc8-4ec5-9474-0f54ec7d2963,,06/08/2023 09:44,06/08/2023 09:48,06-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
8f281790-fb7d-4a55-ba99-f1af470e114d,Inbound,Order Related,Delayed,,f0527c2b-0d8d-4ffb-ac49-656a20eb66f6,,06/08/2023 21:51,06/08/2023 22:01,06-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
f0a81c11-68ce-4712-b579-3edd81d221c9,Inbound,Order Related,Installation/demo,,3cfe5a58-8548-4fe1-b38f-79b22e8d184f,,06/08/2023 21:32,06/08/2023 21:35,06-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
f4df395f-8739-4f82-adc8-64395bc75558,Inbound,Returns,Wrong,Boggas ,10dc02b9-78e7-41cf-870d-091546d3d6a2,28/07/2023 22:39,04/08/2023 18:22,05/08/2023 20:27,05-Aug-23,Arni,Books & General merchandise,6996,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
131c387c-1f97-4c57-9aef-f082298c9942,Inbound,Order Related,Order status enquiry,,8680f8be-b1c9-4bb2-8691-b164df32f869,,06/08/2023 16:55,06/08/2023 16:56,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ee3f37fe-87b5-4943-bac9-4e2ba033f625,Inbound,Returns,Reverse Pickup Enquiry,,be0795e9-d892-44f0-a137-e467929a9aa1,24/07/2023 11:42,06/08/2023 20:01,06/08/2023 21:50,06-Aug-23,DURGAPUR,Electronics,999,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,2
38fcd599-9885-4f93-a394-fbe66e901701,Inbound,Returns,Return request,I'm happy to talk with that executive ,899fc808-c347-4185-9a7e-49a8b47781fd,03/08/2023 19:10,05/08/2023 19:15,05/08/2023 19:18,05-Aug-23,BARDHAMAN,Electronics,999,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
5b2f89f0-fea0-492c-95a3-085b92f53658,Inbound,Order Related,Order status enquiry,Please Notice,bed81d8f-cc8e-44ce-81e9-a9db51aa740a,,05/08/2023 20:50,05/08/2023 20:58,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
2695707f-691f-4a6d-92b2-e5d87b0cad7f,Inbound,Returns,Reverse Pickup Enquiry,,562ec2a7-1b5a-4196-9496-fcaf5fc66739,,06/08/2023 10:02,06/08/2023 10:10,06-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,2
4471b0a3-0b78-43ed-b2fc-322ed4e651e5,Inbound,Order Related,Delayed,,bec30042-a62f-494c-8327-9f3c360a2ec4,,06/08/2023 14:55,06/08/2023 19:17,06-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
f45d487b-bbd3-445b-bf23-6a50baa6bdfc,Outcall,Order Related,Order status enquiry,,6711b5f3-8ace-46e0-9bbb-c880d22bef88,,05/08/2023 10:35,05/08/2023 11:12,05-Aug-23,,,,153,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
011627e3-4d33-4e36-9f90-5e1470c5bed4,Inbound,Returns,Wrong,,64721406-76c0-48d3-bd7d-b3fc119137e4,,05/08/2023 20:28,05/08/2023 20:49,05-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
e90b7ecc-3d0f-42ca-876d-be2ffd39285d,Inbound,Payments related,Online Payment Issues,Plz don't ask me to rate ,d3322361-c0ff-4514-a34d-500a7ba0d1bd,,05/08/2023 18:29,05/08/2023 18:47,05-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
db11ce19-5d79-4317-9688-a261547dd5ea,Inbound,Returns,Reverse Pickup Enquiry,,d85b968f-7e6e-4e2b-af51-e9a4a1ff5fa7,,05/08/2023 21:05,05/08/2023 21:13,05-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8ed80975-4724-464e-ad30-03696bfc35c5,Inbound,Order Related,Order status enquiry,,071a9491-b287-40d7-b63c-51c210e16fb5,,06/08/2023 08:23,06/08/2023 08:24,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3e475ad6-6d6c-4860-828e-56576baeb8d3,Inbound,Returns,Service Centres Related,Problem   best answer     dil se Shukriya,56e346ce-9a1e-44a6-8764-eba108078768,26/09/2022 16:34,05/08/2023 17:00,05/08/2023 17:00,05-Aug-23,VERAVAL,Home Appliences,4499,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
cc694360-9944-4439-be40-01af73687853,Inbound,Returns,Return request,,e20c572e-09b9-441e-8920-fa600691e1e6,,05/08/2023 09:56,06/08/2023 14:44,06-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
bae36637-9b29-49a3-9a8c-28cdc6f4ece5,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,76a00c0e-e171-4ac7-ae58-616cd1b34ae2,,05/08/2023 10:22,05/08/2023 10:22,05-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
3c7e69c0-23e7-493b-83cf-8d3f97fd1a5f,Inbound,Order Related,Order status enquiry,"I am fed up hearing this, if not today then tomorrow. Since yesterday the same thing is happening please be a little quick and keep your promises given to the customer. ",798ac2ce-1a75-4218-ae19-c28ffb35a2d5,,06/08/2023 18:10,06/08/2023 18:13,06-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
cf46c2f0-cdbc-4aa3-892f-56260cb2999a,Inbound,Order Related,Invoice request,all good waiting for invoice,d9aed7fb-0f81-4bed-a711-ba0480e113c5,,06/08/2023 22:46,06/08/2023 22:47,06-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,3
3730757a-8cc6-4847-ba42-e3baee44a643,Outcall,Returns,Wrong,,ee03da1e-4609-43ca-bb69-160f554dd941,,06/08/2023 11:03,06/08/2023 11:07,06-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
55caf887-2a0e-4529-a204-97172a22ec1d,Inbound,Order Related,Order status enquiry,Na,0b374291-de26-42f7-898f-96bbce137069,,05/08/2023 07:38,05/08/2023 07:39,05-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
d160886a-cc4c-4bc1-8310-1b729875e3ee,Outcall,Cancellation,Not Needed,Nice ,71def510-6be6-45c2-89bb-716d0c5ea721,,05/08/2023 08:39,05/08/2023 08:40,05-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
6922acf5-187a-4261-857b-12b01bc3da9a,Inbound,Cancellation,Not Needed,Very happy ,9e9f7033-7a4a-4f43-a501-23c0cc395f0d,,05/08/2023 13:10,06/08/2023 10:47,06-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bd4366f2-449c-4f17-9446-68d7a233de01,Inbound,Payments related,Wallet related,Happy with costomer ,66a96822-5fa1-4286-8bba-f7ff2402292c,,05/08/2023 15:50,05/08/2023 16:46,05-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
08ad73cc-32a6-425d-a8e3-a0882db4fa84,Inbound,Returns,Technician Visit,,3b363950-fc53-4e20-9e87-80e5851bce73,,05/08/2023 16:40,05/08/2023 17:13,05-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
b4ddd5f3-0e91-4456-8f51-98045b364822,Inbound,Shopzilla Related,Unable to Login,,ccfe9cc2-a41f-4547-ba2d-45a2924dfb40,,05/08/2023 16:46,05/08/2023 16:53,05-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
55ef5a10-0c9a-460b-95b6-70a922d72334,Inbound,Returns,Reverse Pickup Enquiry,,70b94a77-89ce-46b4-9a95-43c66cea1cad,,05/08/2023 19:15,05/08/2023 19:17,05-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
d62084d0-6a4d-4530-95f1-62d2d4f57f70,Inbound,Order Related,Delayed,,537abf32-6316-4758-8ea0-92df4982ac8f,,06/08/2023 09:38,06/08/2023 09:43,06-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
591f1b75-af6f-47c0-8942-bdb1e1969d7b,Inbound,Product Queries,Product Specific Information,,d0b703af-73de-4df4-aea0-c7dbbba38c1a,,05/08/2023 14:31,05/08/2023 14:36,05-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
216bb8ce-8de9-45a7-8c92-cc94fa94eaf9,Inbound,Returns,Reverse Pickup Enquiry,,9759b3f4-7b61-4734-85c2-a85d89d16ed6,,05/08/2023 16:21,05/08/2023 16:26,05-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
afd36161-ee19-44bf-8c1d-fe93e1f50efa,Inbound,Returns,Fraudulent User,,5a5bcd45-227f-41f6-abc3-2c76b817cee3,,06/08/2023 09:36,06/08/2023 09:44,06-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
b3f599c3-11bc-421e-8463-077a3d5da2f0,Inbound,Returns,Return request,,c00ae42d-6aec-4bff-b82a-5baed9fd8a92,,06/08/2023 17:14,06/08/2023 17:17,06-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
d80cb704-ec3d-46fc-a638-205ebe5bcdaf,Inbound,Order Related,Installation/demo,Good ,f69c00c3-63f5-4a68-bde8-49f8a9a211e5,,06/08/2023 19:30,06/08/2023 20:37,06-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
72cbf94d-74bd-426e-a7fe-b1a5c0403dfb,Inbound,Product Queries,Product Specific Information,,e12d7813-239d-4dfc-ab00-f5442f513d4c,,06/08/2023 20:19,06/08/2023 20:41,06-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
8b3a1dce-722f-4635-b483-8f6fe0202170,Inbound,Returns,Reverse Pickup Enquiry,,1fdcf99c-2e23-448b-a5ee-a4cab6baf7a2,07/07/2023 22:00,06/08/2023 09:48,06/08/2023 20:16,06-Aug-23,DHUBRI,Books & General merchandise,219,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,4
3d3f7a82-2a59-4b25-adc2-561024bffaa3,Inbound,Product Queries,Product Specific Information,,1376a20c-4480-46b1-aad2-57a19a944af4,,05/08/2023 13:38,05/08/2023 13:44,05-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
da9ec015-4984-48c2-b82c-97b84a0c2904,Inbound,Returns,Reverse Pickup Enquiry,,1b8b3c31-05ea-495e-af54-37bd802b897c,,06/08/2023 16:57,06/08/2023 17:03,06-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,1
6db13c37-c6c9-492c-9841-59aeb9fecfb8,Inbound,Offers & Cashback,Affiliate Offers,,6941f040-3d0f-4065-b6a8-8b41d31ccbd7,,05/08/2023 15:11,05/08/2023 15:13,05-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
c6d4401e-a4ef-4de0-af68-a8755b928f5f,Inbound,Refund Related,Refund Enquiry,,fb53e458-3c93-423b-bd93-8bdd31219b91,,06/08/2023 18:07,06/08/2023 18:08,06-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2a6686ee-8076-4784-af3e-d5c9296badc2,Inbound,Returns,Reverse Pickup Enquiry,,e22cdc50-0ebc-4d36-a221-05dfbf5dbfbf,,06/08/2023 21:27,06/08/2023 22:10,06-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,2
af2b254c-78e4-4e17-8e72-7c28690ac132,Inbound,Others,Call disconnected,,ebe7d459-d3fc-4445-a2ca-8ad8d3f8d051,,05/08/2023 10:35,05/08/2023 10:41,05-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
fdc2568d-7869-4571-8e00-82fe382d1c64,Inbound,Product Queries,Product Specific Information,Very bad customer service my query is still pending. I have ordered those items is totally different when it got delivered.No proper solution provided by the customer service. ,919f5a9d-8276-4e09-aaa6-012506c2dd65,,05/08/2023 17:42,05/08/2023 17:55,05-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
ce58d0be-f510-474d-b77d-db998558baff,Inbound,Order Related,Order status enquiry,,3718c2e1-bdda-4ee9-bd58-16e90631e2e0,,06/08/2023 12:07,06/08/2023 12:12,06-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
51d2dbd5-e37d-4a64-9ee2-8dfef3b5d605,Inbound,Order Related,Delayed,I have order a mosquito net from Shopzilla on 21 of July. But didn't receive yet. I tried to connect to customer support they process the product as per them and and i got call from Shopzilla  it's showing on Shopzilla oder tracking also again I connected to customer service again they mention will resolve your problem before 7th of august but still I don't have any idea where my product went i am feeling helplessness.It was very bad experience. I was loyal to Shopzilla but it was heartbreaking experience for me. ,2e191b12-acc3-42f3-b96c-1cc660a7eaa7,21/07/2023 08:14,02/08/2023 22:02,06/08/2023 17:00,06-Aug-23,NAKUR,Home,573,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,1
3dbd4fb0-7e3d-4b65-8469-4a095b62efef,Inbound,Refund Related,Refund Related Issues,,82a26585-bd0d-46c9-9342-43779b5d539b,,05/08/2023 20:29,05/08/2023 21:12,05-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
b6be6e3d-7fe5-4dcf-b709-f4e10c7a7fb4,Inbound,Order Related,Seller Cancelled Order,,20af681f-9803-48ac-8c2d-dd75849274ea,,06/08/2023 12:44,06/08/2023 17:30,06-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
2ff5bc16-de4e-465a-bdd9-86f894565ac9,Email,Order Related,Unable to track,,6f64988e-bcc7-45de-befb-f45f710a9f5a,16/07/2023 17:50,03/08/2023 19:42,05/08/2023 13:46,05-Aug-23,BHOPAL,LifeStyle,439,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f064602e-9e43-445d-87d2-13f3bcdaeea0,Inbound,Returns,Fraudulent User,Good ,e3197504-7fc0-419d-a211-490a3cfd13f1,22/07/2023 15:31,05/08/2023 10:36,05/08/2023 10:48,05-Aug-23,BAGAHA,Electronics,574,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
b342dad0-603b-4f83-9500-12f2f5214dc1,Inbound,Order Related,Invoice request,Mr.   ,53582000-c752-4e4e-9863-f4f016c850c7,,05/08/2023 11:07,05/08/2023 11:13,05-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
1771cbbd-d6fe-41c5-9ba9-2ab9f5483de3,Inbound,Returns,Reverse Pickup Enquiry,,e67ff8d8-a594-4894-bd5a-74667521e658,,05/08/2023 19:49,05/08/2023 19:55,05-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
eadd8015-bc60-4731-9d76-5db8b3e3d3ac,Outcall,Returns,Return request,I'm giving it to you after a long time but it will help to boost your performance. ??????????,bb24d72a-e41c-49fe-b56a-92e3a98172e3,20/07/2023 21:24,01/08/2023 20:52,05/08/2023 19:21,05-Aug-23,RANCHI,Books & General merchandise,125,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2b2a338d-a229-42c2-ba1c-999457a11b63,Inbound,Returns,Reverse Pickup Enquiry,"The logistics has to be adhered the timelines. The promised date for my pickup is 4th of August but today is 5th but there is no update regarding the pickup, we will have to call and ask for an update.",36dae41d-f735-4cb4-b5e6-a3b5c1e50202,,05/08/2023 13:41,05/08/2023 13:44,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
fa625359-73fc-4795-91d3-78726836ca56,Inbound,Returns,Wrong,It was amazing ,e40a96a5-e5af-4227-b54a-8ebff16469bb,,06/08/2023 14:33,06/08/2023 14:36,06-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
2208aad9-136c-454b-800c-751c1e4fe8d0,Inbound,Product Queries,Warranty related,,0818ed41-1f1b-4ecf-aeb2-0bf21d1ff04c,,05/08/2023 16:21,05/08/2023 16:23,05-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,4
8b38dd14-08e6-429d-b235-89fd7d2858f9,Inbound,Product Queries,Product Specific Information,,463fe79f-a5a0-4a5d-8bc1-84fbd30fb89f,,06/08/2023 12:33,06/08/2023 12:41,06-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,2
ef31538e-73e9-4324-9573-a62117d8e9ae,Inbound,Returns,Reverse Pickup Enquiry,,e786ed4c-d2e7-491e-82c5-6a58347446f0,,06/08/2023 13:20,06/08/2023 21:51,06-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fda88768-7265-4642-b3fd-55db6eb62ba1,Inbound,Returns,Exchange / Replacement,,55ffa874-41b4-497e-8325-00a11e430eff,15/07/2023 17:57,06/08/2023 13:57,06/08/2023 14:00,06-Aug-23,GURGAON,Mobile,39999,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
dbefb577-d753-4cd3-8f18-72dbc62feee3,Inbound,Order Related,Order status enquiry,,1517ea12-039d-4cda-b7d3-e5a52295ac8a,04/08/2023 09:27,05/08/2023 16:32,05/08/2023 17:53,05-Aug-23,,Electronics,21990,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b212d4d4-7295-4e9a-b78b-12ffc5a048a4,Inbound,Returns,Reverse Pickup Enquiry,Good good,a9288a3c-3e96-4e96-8a2f-8cb0dffe82ab,26/07/2023 01:19,04/08/2023 20:18,05/08/2023 08:56,05-Aug-23,CHENNAI,Books & General merchandise,350,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
edf8f22c-dade-4c80-b3dc-abc82bcba3de,Email,Refund Related,Refund Enquiry,,28e88a9d-1a9c-4b8e-bbf7-865f20f14ab3,,05/08/2023 11:35,05/08/2023 11:36,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
b599690d-1639-4c27-a29d-0d957b5ddf23,Inbound,Shopzilla Related,General Enquiry,,6d1098fa-d59b-43bd-8823-499f33f54dfa,,05/08/2023 12:49,05/08/2023 12:57,05-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
e465b70a-5d78-4e47-8640-072306b08a28,Inbound,Order Related,Order status enquiry,nice talk,a14b09a3-0b7e-4b2f-b6ea-c8577c8a4059,,06/08/2023 23:14,06/08/2023 23:55,06-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
3fa41424-a0b6-478d-a209-e2036cc86a3b,Inbound,Returns,Wrong,,442c3f2a-bc23-4d97-b344-7f744469454a,24/07/2023 12:27,05/08/2023 11:06,05/08/2023 11:07,05-Aug-23,JAUNPUR,LifeStyle,809,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7acdf53b-c5b6-4099-870b-e73cfacb734e,Inbound,Order Related,Delayed,,1419a2fc-0b74-42dc-9730-e053cb19e369,03/08/2023 22:06,06/08/2023 22:00,06/08/2023 22:04,06-Aug-23,HYDERABAD,Mobile,15999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
08efd968-b644-464d-a548-3ed03de6334b,Email,Order Related,Installation/demo,Information not provided by SMS ,a5e600ec-3e76-4608-9bed-4c41f67a0276,,05/08/2023 15:29,05/08/2023 15:32,05-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
cc2953a7-8e52-431b-a4e1-aee1e0a40c96,Inbound,Returns,Reverse Pickup Enquiry,,ed23a95a-18fd-433b-b67b-c9219eef324c,,06/08/2023 21:09,06/08/2023 21:43,06-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
27532b2e-ce26-424a-a03e-d4623723162f,Inbound,Returns,Fraudulent User,No thanks,31355050-fe49-401c-afd4-11396df38cc0,,06/08/2023 00:24,06/08/2023 01:11,06-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
a66a21a9-d191-455a-b010-2f16858eb229,Inbound,Cancellation,Return cancellation,"Whatever you're showing in product details, just maintain that in product delivery process. It must be same as you shown.",27ff5445-1100-48db-b9f1-7509cddbabae,,06/08/2023 13:39,06/08/2023 13:45,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
ccbba52f-048c-48ba-943d-39aa7bf12db1,Inbound,Order Related,Installation/demo,"I am waiting for Installation from last 2 days, seating at home for installation person to come",1dc63116-c335-482c-bb68-b7c631e8dd83,,06/08/2023 17:11,06/08/2023 17:13,06-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
710c8f3e-c9d3-4d0a-a3bc-26817c4c69a4,Inbound,Returns,Reverse Pickup Enquiry,,13090304-d61f-4cb8-b4b8-80902396c398,15/07/2023 22:03,03/08/2023 21:49,06/08/2023 19:08,06-Aug-23,GANDHINAGAR,Electronics,1999,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
9c3b4681-5073-4556-bf07-33088530045a,Outcall,Returns,Missing,,9a07652c-45a0-44e4-b85f-df4cfb98b658,,05/08/2023 13:42,06/08/2023 17:11,06-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
7e5baafa-5657-4832-a35c-603cad59f0dd,Inbound,Returns,Reverse Pickup Enquiry,Probalme solved kar dijiye plz,241a5bd5-e64b-41ff-848b-9fabe860b5b9,,05/08/2023 13:05,05/08/2023 13:33,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7ad46a64-b41b-43ce-ba92-8a3ff33d812e,Inbound,Order Related,Installation/demo,Very good ,d4529d6c-564e-4a7d-946a-fec21f888ee0,,05/08/2023 20:15,05/08/2023 20:20,05-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
5f382a5c-aef7-4bd0-8f6b-a915c43bc5d6,Inbound,Returns,Return request,,664c45f1-6ed0-4d5c-9faf-5c430614e077,,06/08/2023 16:46,06/08/2023 16:49,06-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
b8f5104c-4588-46aa-99a5-acb9593c8a95,Inbound,Refund Related,Refund Related Issues,  nahi   ,11e7d42d-1e1a-42c1-95b2-a3ca9d943968,21/07/2023 05:57,06/08/2023 16:52,06/08/2023 16:55,06-Aug-23,AURANGABAD,Books & General merchandise,549,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
34ee5bd7-c752-446c-aa65-9636e757e9d1,Inbound,Returns,Reverse Pickup Enquiry,When customer trying to connect your support team. Then Please connect Shopzilla customers to your customer executive as soon as possible because it takes long time ,c26f4714-4b12-44cc-9595-7c8e8bff4bc5,25/07/2023 22:53,06/08/2023 10:55,06/08/2023 10:57,06-Aug-23,ICHALKARANJI,LifeStyle,499,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
d8e4f0dd-49a9-43c2-8923-368e4097de6e,Inbound,Returns,Return request,,8542aaca-965c-4056-be08-7dd762d8457b,,05/08/2023 17:49,05/08/2023 18:53,05-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
b5bacf62-218b-4770-b45c-05881e40981a,Inbound,Returns,Reverse Pickup Enquiry,Nice,da360cf1-4194-4a16-96cd-488e99cf87fc,,06/08/2023 14:43,06/08/2023 18:08,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
55dc8106-20e6-4841-8ab4-ebd95b027f49,Outcall,Returns,Return request,,e05517fd-f11b-4ceb-9c70-c6ec0841558b,,06/08/2023 19:42,06/08/2023 19:45,06-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
829ddcad-a311-4d84-8c4d-312cc31d347d,Inbound,Returns,Return request,,155671de-e9ef-4b2d-aabf-074a03f6e487,29/07/2023 07:54,05/08/2023 15:53,05/08/2023 15:56,05-Aug-23,DARBHANGA,Electronics,2699,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
3edb3f27-d3e1-4e0c-ab7c-14b789656cb7,Inbound,Product Queries,Product Specific Information,,4638cd54-0751-4edc-9d22-afc736026731,,05/08/2023 20:01,05/08/2023 20:02,05-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
bf2e11c3-8750-45b5-9288-a4a53db79678,Inbound,Returns,Exchange / Replacement,,356dfd64-022f-4e0e-b574-e676d3f784fa,,06/08/2023 11:26,06/08/2023 11:37,06-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
0e023c6e-85e3-4e28-9796-fecf4ad1e98c,Inbound,Returns,Reverse Pickup Enquiry,,9b3a2d5d-1bce-41ef-91d8-b70de3fc4d9e,,06/08/2023 17:18,06/08/2023 17:21,06-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
51860c99-7221-419b-b954-1bb3a0b8e9c9,Inbound,Order Related,Unable to track,Good,b7f9db20-1bcb-4158-a513-61d340b733b7,16/07/2023 15:44,05/08/2023 23:48,05/08/2023 23:49,05-Aug-23,NEW DELHI,LifeStyle,1779,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
c2b81d36-1aed-45d6-893e-54ac8f32187c,Inbound,Returns,Fraudulent User,Super ,bb05db4a-308c-49a6-9295-b8c6a92fee33,,05/08/2023 19:50,05/08/2023 20:06,05-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
c229cdd9-40ba-49fb-b4cf-34daf99cbb38,Inbound,Cancellation,Not Needed,,1eafa276-4d5a-4d08-bc18-aa0f801867ed,,06/08/2023 07:23,06/08/2023 07:40,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
8ac6bf54-7392-4b48-b9ac-6ad66c63536f,Inbound,Returns,Missing,,527de325-c653-4178-85a6-d13a53d4c445,,06/08/2023 11:31,06/08/2023 12:41,06-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
348e00e3-5d11-4c2c-b748-b0bc8754c11c,Inbound,Feedback,UnProfessional Behaviour,,348c7064-a16b-48f6-b02d-4ace25dcee02,,06/08/2023 13:35,06/08/2023 13:48,06-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
52ed554d-1919-4121-94d2-daf90d513ef2,Inbound,Order Related,Invoice request,,8e270b7e-3b0a-4bbf-98af-1d42dbf71ccf,02/08/2023 13:18,04/08/2023 17:12,05/08/2023 12:46,05-Aug-23,NARSINGHPUR,Electronics,22999,,Michael Pitts,William Park,John Smith,31-60,Evening,3
9d860210-9fd5-42de-9e44-5200822c694e,Inbound,Returns,Reverse Pickup Enquiry,Good ,1a64ef76-8502-42d4-93e7-40b365ba6d35,,05/08/2023 08:23,05/08/2023 08:24,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
8e5534e6-2e6a-4062-bad8-3e2813e65069,Inbound,Returns,Missing,Thank you so much ,34141cce-6c57-418b-a1a1-1157127730b5,,06/08/2023 13:15,06/08/2023 13:20,06-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
60b8f043-04c7-44d3-9070-50d18e058d07,Outcall,Returns,Return request,,1c32267b-c04d-4130-a15f-05116f284941,,06/08/2023 15:23,06/08/2023 15:29,06-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,3
ee76a828-2de0-4456-a4c0-335034fb5673,Inbound,Returns,Reverse Pickup Enquiry,Nyc talking way,ca288d19-5207-465c-9875-305ffb120593,,06/08/2023 20:47,06/08/2023 20:52,06-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
73b0fe18-6575-444a-9434-893a2e8fede7,Outcall,Payments related,Payment related Queries,We can redeem coins for morethan 20 rupees for a purchase,54af7f74-74f2-4c6d-b225-2398856734bd,,06/08/2023 22:39,06/08/2023 22:42,06-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
ff8f4e0f-29d2-487a-aec9-635ac5aa650b,Inbound,Shopzilla Related,General Enquiry,,457b20e9-fe4d-4ccb-985e-765d88e898d9,,04/08/2023 23:40,06/08/2023 01:23,06-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
5e697f68-e66d-4bb8-90d1-2279eea78ef6,Inbound,Returns,Reverse Pickup Enquiry,excellent ,9875c040-ebbe-4e99-8a46-e2ade89a665a,,06/08/2023 06:28,06/08/2023 06:30,06-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
7886ba96-e5c8-44cf-ab07-84afe0136d6a,Inbound,Returns,Wrong,,b97c36f7-4441-4ba4-9019-ee9704817926,,06/08/2023 08:19,06/08/2023 08:20,06-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
2101ce79-313b-41cd-b98f-f4ac8763415d,Inbound,Returns,Reverse Pickup Enquiry,,ef5d713d-5b07-41a9-979f-dd61b51ef50b,,06/08/2023 07:52,06/08/2023 08:03,06-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
38443aeb-6731-468c-bbec-0dc2ba711214,Inbound,Order Related,Invoice request,,047fab4b-9cfb-4693-bc40-038efca0a6a4,,06/08/2023 11:23,06/08/2023 11:37,06-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,3
132e766c-8a8e-4fda-96d1-9b777bd126db,Inbound,Returns,Reverse Pickup Enquiry,Suprb,4f029342-0b9c-4f56-8cf7-2be7a249a987,,06/08/2023 16:12,06/08/2023 16:14,06-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
3a6bd92c-5c84-4e46-a604-33ddf6a4e320,Inbound,Returns,Return request,,90cfdf5d-54a8-463c-bbdf-ad6900849fe2,,05/08/2023 10:54,05/08/2023 10:55,05-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
276bd621-a54e-4f87-800b-9e5200aef116,Inbound,Returns,Reverse Pickup Enquiry,Make it more flexible to help customers ,57d47c31-6fcd-4777-aaec-a8c12089390f,,05/08/2023 23:44,05/08/2023 23:49,05-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,1
847fd4bf-d7ca-4a13-be24-8fc64c8f39c4,Inbound,Product Queries,Product Specific Information,,2a16cf56-2319-4e58-8307-568dd9d414d8,,06/08/2023 23:15,06/08/2023 23:24,06-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f06ea354-4bb8-48b8-a5d3-15902bb666fe,Inbound,Order Related,Delayed,,b8109496-0dfe-40d8-83e9-cb90638af5b2,01/08/2023 09:48,05/08/2023 17:01,05/08/2023 17:02,05-Aug-23,GANGANAGAR,Books & General merchandise,169,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,2
a4ea955d-6aff-4dd4-a435-f8e62d4b5dd0,Inbound,Order Related,Delayed,Order delivery on time. Otherwise order not allowed. If order delivery in that time call the customer this order is not delivered by our team. ,c8d8247b-1d3a-4697-bcea-535a269adac2,30/07/2023 15:39,06/08/2023 00:45,06/08/2023 00:53,06-Aug-23,BANKURA,Books & General merchandise,17,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
f83fbbd9-562f-4c57-844c-842168fe98ad,Outcall,Returns,Reverse Pickup Enquiry,I had placed my order for return but still haven't got the approval and no problem from the front shows why it is not taking the return,87532fc8-f692-43f8-8c95-fd543a0e98f8,24/07/2023 08:57,04/08/2023 15:27,05/08/2023 17:19,05-Aug-23,VAPI,Electronics,2999,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,3
002f8fde-3d36-4f2c-83db-45d285228aa3,Inbound,Returns,Return request,,76a10f61-f880-4ee3-a444-45a2b33b332e,,05/08/2023 15:44,05/08/2023 15:49,05-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,4
bfa83e20-f542-45e6-aadb-6a124fe46d35,Inbound,Returns,Fraudulent User,Very good ,e7501ca4-bd46-49cf-bc93-3ceb251d6669,,05/08/2023 13:41,05/08/2023 13:43,05-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
84ce5348-917d-4cf6-b3d1-2a226954e519,Inbound,Returns,Reverse Pickup Enquiry,Thank you ??,4fa6cea8-e811-4c87-bed7-dd5b4dcdc91c,,06/08/2023 15:21,06/08/2023 15:24,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
55f30618-f047-4737-84df-bf0705b028a3,Inbound,Order Related,Order status enquiry,,d4f823b9-b101-490e-94fd-3d6c7613b28e,,05/08/2023 11:16,05/08/2023 11:22,05-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
01fde667-7729-4352-90f5-c363d56f3fc5,Inbound,Returns,Reverse Pickup Enquiry,,23068983-326c-4cc9-9c04-867375f7e7b7,,06/08/2023 19:44,06/08/2023 21:58,06-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
34b21caa-a9d7-4164-a02e-48dbecaccc43,Inbound,Order Related,Order status enquiry,,f14a0df5-53b0-4b06-b945-e6b0aa617e44,,05/08/2023 06:14,05/08/2023 06:14,05-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
4e20236b-e3c9-4b09-9289-b38f5f4a390b,Outcall,Returns,Missing,This agent iss give such a great information nd her talk tone is very good...,8161ded8-d59b-4bc1-b874-6daff1ad959a,,05/08/2023 12:51,05/08/2023 12:59,05-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
f6e77b04-fb7b-4888-b19d-05bb1214f501,Inbound,Refund Related,Refund Related Issues,???? ????? ??? ??? ?? ??,65b486a3-b0eb-45d1-a234-e40123e3813c,,05/08/2023 12:52,05/08/2023 14:25,05-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
35ded9a3-18c3-4ef9-b186-8461c58e99c3,Inbound,Returns,Return request,,d7026f22-553b-4cdc-854b-7075e6194aa8,,05/08/2023 22:25,05/08/2023 22:27,05-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
81d08b34-4afa-48a5-8a06-09535c8be79f,Inbound,Returns,Service Centres Related,Very nice,e893d911-7b1f-4cb0-9055-b5964bb17b90,,06/08/2023 13:46,06/08/2023 13:50,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c3a48152-f3cf-48ce-80b8-3a0318fbc0a2,Inbound,Cancellation,Not Needed,,c8ec8139-2738-46f5-889a-993285c13cd8,03/08/2023 15:35,05/08/2023 13:52,05/08/2023 13:54,05-Aug-23,MAU,LifeStyle,316,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,4
3a8fcc9a-9494-4e27-b6e9-acdc9bdfa301,Inbound,Returns,Missing,,f2407896-1c77-45ee-b628-5cbf1a275fc2,,05/08/2023 15:25,05/08/2023 15:27,05-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
8eeaf2d2-d13c-4f8f-9873-55b25c809fe8,Inbound,Returns,Reverse Pickup Enquiry,,38664bf8-56ab-40e5-b93f-8a533d065ac6,,05/08/2023 22:57,05/08/2023 23:47,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
38448b31-56ff-49df-8c49-2bbe5f8df5f8,Inbound,Returns,Reverse Pickup Enquiry,,99329d11-b1c5-4ee2-b3fe-9f0d5efbc31a,,06/08/2023 00:41,06/08/2023 00:48,06-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
681e23cd-7f19-4237-ac01-3d32e136d367,Inbound,Order Related,General Enquiry,,b4c68615-fade-429f-ab46-1c2b065b8d0f,,06/08/2023 08:24,06/08/2023 08:24,06-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
bd287408-c9a2-4f68-91ad-341087b286e8,Inbound,Cancellation,Not Needed,,8146cdbf-2da7-4730-a3e6-f02b76049e2e,,06/08/2023 21:55,06/08/2023 23:31,06-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
3df7c65f-67a3-4c49-afb2-1c8119a5795e,Inbound,Returns,Reverse Pickup Enquiry,,fe865fbc-be63-4daf-9d68-8ebd80a98873,,06/08/2023 21:04,06/08/2023 21:07,06-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
db11ffbb-cb9c-4504-9d50-00877d4e54d4,Inbound,Refund Related,Refund Related Issues,,7ea1d5af-4018-466e-adef-c8072f136f9c,,06/08/2023 19:56,06/08/2023 19:57,06-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
399ff27d-f312-4f24-bb9e-2f3046b3879a,Inbound,Order Related,Delayed,,dbc05251-4e9c-4df7-8021-2adc8c37a75d,27/07/2023 07:09,05/08/2023 20:22,05/08/2023 22:00,05-Aug-23,BALLAVPUR,Furniture,9499,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
ff220f89-090d-4320-9ce4-cc2bee4cef76,Inbound,Returns,Reverse Pickup Enquiry,,f825e0d6-09a9-4b6a-b7ff-d8eda4729a23,,06/08/2023 11:46,06/08/2023 12:04,06-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
4a18428e-7a89-4129-b6ea-d71cb09de0b5,Outcall,Refund Related,Refund Enquiry,,9ec18f2b-4a26-4dbd-8ea7-a93f52bff5cd,,06/08/2023 17:11,06/08/2023 17:12,06-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
0001f06a-bd9a-4888-9cf9-0a094a15eaf2,Inbound,Order Related,Delayed,,b5281075-5dbe-4462-873d-71cef3fade06,30/07/2023 17:24,05/08/2023 16:13,05/08/2023 16:16,05-Aug-23,SURAT,Books & General merchandise,243,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
bc5cdc2a-f468-46af-a16b-e99acef86e50,Inbound,Returns,Reverse Pickup Enquiry,Thanku you,6cacd3ba-fcb4-4ce6-96c3-14c25d23e38b,,05/08/2023 16:37,05/08/2023 16:37,05-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
98595a7a-4b25-4cf9-b02f-426243df1db7,Inbound,Refund Related,Refund Enquiry,Fantastic ,eb58cafd-13c3-43d9-9aa5-377ef16381fc,,06/08/2023 16:38,06/08/2023 16:44,06-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,2
f5e3dfa0-e269-490d-86f6-098bd58bd842,Inbound,Returns,Reverse Pickup Enquiry,,d4fc2e86-49ca-422b-ab34-70b67f69ef5d,31/07/2023 09:52,06/08/2023 21:33,06/08/2023 22:14,06-Aug-23,SIKAR,Home Appliences,1524,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
b8c652eb-e058-48b6-b708-211184be80a9,Inbound,Returns,Fraudulent User,,6766a8af-233e-4b9f-8725-a84a3bd74c8c,21/07/2023 18:28,06/08/2023 07:51,06/08/2023 07:59,06-Aug-23,WARANGAL,Electronics,1499,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,4
bd810454-5baa-4a9c-8801-42f7d25472a5,Inbound,Returns,Missing,,23c85ecd-3be9-4319-9283-49d69eb29561,,05/08/2023 19:41,06/08/2023 20:16,06-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
42da2001-188b-40fc-b70d-9b65f27cc765,Inbound,Order Related,Invoice request,,335c915f-1611-46b5-9dea-45f0a47f1f54,,06/08/2023 13:36,06/08/2023 13:44,06-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
4892817a-6505-4106-9026-05f08afdfc81,Inbound,Returns,Reverse Pickup Enquiry,,5757989c-c751-4dcc-bc39-a14b8f01b1a0,,06/08/2023 16:22,06/08/2023 16:26,06-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
a1113c07-b65c-485f-b3bf-b94a9ae51a89,Inbound,Order Related,Delayed,Good,55469cc8-31f3-4155-998a-a6d26fc1059a,,06/08/2023 18:32,06/08/2023 18:35,06-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
a43cccb1-0311-4103-8f5d-214037d89d3b,Inbound,Returns,Reverse Pickup Enquiry,,73c03f14-d408-4c31-916a-b27bbdbc6208,,06/08/2023 21:53,06/08/2023 21:54,06-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
84ded0fa-888b-4fe2-8a71-d3240facd251,Outcall,Product Queries,Product Specific Information,,1552c1db-1c13-450c-afa3-66330d6c65f9,,04/08/2023 13:19,06/08/2023 00:08,06-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
9c507fd7-0601-4278-a3d0-bc808f4fc928,Inbound,Order Related,Order status enquiry,,9b04cbfb-87d5-48ab-ac5a-0d4f0967ff21,,05/08/2023 22:24,05/08/2023 22:26,05-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
7cc9b5df-6d39-47bc-baec-4c05ece75bbd,Inbound,Refund Related,Refund Related Issues,,4363fefd-65ee-4520-a818-0f242774b171,,06/08/2023 08:20,06/08/2023 14:13,06-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a96451d4-c310-485b-9c80-067172d4555e,Inbound,Payments related,Billing Related,,2201d6b6-40c2-4c25-93fc-8f9ba6e9708a,,06/08/2023 08:45,06/08/2023 08:46,06-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
f7fb07cf-447d-459a-87d5-a727c4ce5c91,Inbound,App/website,Issues with Shopzilla App,,0d7a06c3-db8a-4ff4-99e0-b365abb357ed,,06/08/2023 20:53,06/08/2023 20:57,06-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
81533c66-bd98-4298-8778-ddafb138c486,Inbound,Returns,Exchange / Replacement,I have put an item on exchange but even after 7 days no one had visited to pick it up ,f20bc921-e099-4143-ad0a-3983378460a6,20/07/2023 22:16,06/08/2023 09:08,06/08/2023 09:10,06-Aug-23,UDAIPUR,Mobile,32999,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
84c97bd5-c2a7-4734-b241-5ae86930eb78,Inbound,Returns,Missing,Good experience ,1067c2e0-12d8-4dc4-85bc-52f5693186e9,,06/08/2023 00:15,06/08/2023 00:50,06-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
0f9ad3e8-8e58-44d1-9507-25277e061c49,Outcall,Order Related,Invoice request,,31bd10bf-5919-4867-9265-2501865cc38e,,06/08/2023 15:01,06/08/2023 15:06,06-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ef354403-024f-463f-9ec3-9cf6691fc02f,Inbound,Refund Related,Refund Enquiry,,e7051b83-dab9-4c82-94af-9d71589fa2ca,,06/08/2023 17:25,06/08/2023 18:05,06-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
b0b07b59-e9af-4353-95fb-b3fc64238898,Inbound,Returns,Reverse Pickup Enquiry,,8f834ef1-5814-4397-aa0a-fbb5186ce909,17/07/2023 20:34,05/08/2023 19:34,05/08/2023 19:37,05-Aug-23,JHUMRI TELAIYA,Home Appliences,989,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8fc36eac-1e39-43aa-94b3-3a211c76b24c,Inbound,Returns,Reverse Pickup Enquiry,,5f5c66dc-8a6f-4f6a-814b-189fbe5759e4,01/08/2023 20:03,05/08/2023 09:15,05/08/2023 09:26,05-Aug-23,ENGLISH BAZAR,Books & General merchandise,125,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ab863857-4271-47f7-a5ce-cf78f7c132cc,Inbound,Returns,Reverse Pickup Enquiry,,ad661afd-4591-4b51-aec9-3e367374fda3,,05/08/2023 10:54,05/08/2023 10:58,05-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
c8bb0967-f568-464f-8c9a-24aa48600c5c,Inbound,Order Related,Order status enquiry,,b1e098ad-c9dd-41e6-9540-63a1ece85bc5,,05/08/2023 12:13,05/08/2023 12:50,05-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
d8113526-8ce1-494e-8a10-a8081310536c,Inbound,Order Related,Order status enquiry,,6db0821d-9c44-495e-b41a-98b73a677511,,05/08/2023 17:12,05/08/2023 20:02,05-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
7c6ad1dd-414d-4dc6-be08-cbe4b4d84896,Inbound,Returns,Reverse Pickup Enquiry,,b5c75042-bbae-4523-a302-8d1c2653a522,15/04/2023 21:57,05/08/2023 09:39,05/08/2023 09:42,05-Aug-23,NOKHA,Books & General merchandise,2599,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
ab2dda3d-1656-4efd-8f05-ea2b1cca17d0,Inbound,Returns,Return request,,8d515b9a-d718-4db9-a91e-98963401fe87,19/07/2023 20:15,04/08/2023 16:00,05/08/2023 10:03,05-Aug-23,AZAMGARH,Electronics,77990,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
87284cda-4f65-47f7-b42c-a654312164fb,Outcall,Order Related,Priority delivery,,1a89a6cc-a324-47ee-a231-fa5ee12e4558,,05/08/2023 21:43,05/08/2023 21:44,05-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
42488a6d-ef96-4d64-b226-7603a13d1499,Inbound,Order Related,Delayed,,ac04f3fa-f64f-4576-b157-4c7ea80ec9c1,09/07/2023 23:43,05/08/2023 08:31,05/08/2023 08:43,05-Aug-23,BHILWARA,Books & General merchandise,335,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
7430d1ad-2485-4c0a-9baa-206fbdc48c61,Inbound,Order Related,Order status enquiry,,9e00f5ba-4f61-4f33-b76a-692c7bf7ca4e,23/07/2023 11:46,05/08/2023 16:00,05/08/2023 16:04,05-Aug-23,FARIDABAD,Home Appliences,1196,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
2d7f4d01-53fe-48f5-a358-8f6a95bf0c68,Inbound,Feedback,UnProfessional Behaviour,Very nice ,d7648fa5-76e6-40e4-825c-276ad0cda7d5,26/07/2023 14:21,05/08/2023 16:13,05/08/2023 16:22,05-Aug-23,SULTANPUR,Electronics,424,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
e162f5b8-b3f4-42df-ace6-21c7a24f0e87,Inbound,Product Queries,Product Specific Information,,9f82658f-6579-4143-936a-c4558d03a37f,,05/08/2023 13:32,05/08/2023 22:53,05-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
c5e6ef07-ff13-4f42-8076-bda6a4320d70,Inbound,Returns,Return request,,2b41d3a6-5dcb-4c71-8fde-f84117150e54,,05/08/2023 18:32,05/08/2023 18:34,05-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
2b05a186-6a00-48f4-b0c7-9a8919f7696e,Inbound,Order Related,Order status enquiry,,633c8b5c-e7b6-4078-83fd-8d8120c06355,,06/08/2023 07:43,06/08/2023 07:48,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
33b78034-0def-464c-9539-1acfdf1c7a66,Inbound,Order Related,Invoice request,,80a4c874-1c2e-4de4-938d-3e671417cdb3,,06/08/2023 08:56,06/08/2023 09:00,06-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
d232f365-f040-416d-88d3-2506b40830e1,Inbound,Returns,Reverse Pickup Enquiry,,86439fdb-ddf4-4dc7-b9ab-4f502985e913,,06/08/2023 16:12,06/08/2023 16:13,06-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
7e2655f5-7456-4b9e-8df1-d5ab4d43743b,Inbound,Product Queries,Product Specific Information,,8e703418-0523-4a08-b264-20736d6b69bb,,01/08/2023 19:10,05/08/2023 15:27,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b73a546c-b20b-4b3a-8159-e8a2fa375613,Inbound,Returns,Reverse Pickup Enquiry,Hope my issue will be sorted soon... nice to talk to you..great day..!!,dcd11839-2b07-4a9e-b932-586663cd7005,,05/08/2023 11:36,05/08/2023 12:36,05-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
23251e26-ca42-4b0c-9c92-4bcb398b65ce,Inbound,Returns,Return request,Please ban sellers doing scam with buyers.,ebbd98c8-e358-4396-b198-5b5b3d104b78,,06/08/2023 00:51,06/08/2023 01:06,06-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
444c25a7-2266-4c1d-8c5f-ff29bd732a0f,Inbound,Feedback,UnProfessional Behaviour,,ba74ad1e-b559-4bcc-aa92-12cef766dcc9,30/07/2023 09:26,03/08/2023 16:42,05/08/2023 08:19,05-Aug-23,BURDWAN,Books & General merchandise,206,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
f7300d52-501e-4879-90b7-a07f4a31c444,Inbound,Returns,Missing,The associate just wanted to end the call as soon as possible. He just wanted to inform me that your issue will ne resolved till August 15. Please listen this call recording. How fast he gave the closing. Didn't expected this from Shopzilla.,b300c4e0-d00f-4089-a801-d53fee01dd42,27/07/2023 11:23,06/08/2023 08:51,06/08/2023 08:51,06-Aug-23,GURGAON,Electronics,8999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
a318f7dd-480e-4295-bca3-327d05cba19f,Inbound,Product Queries,Warranty related,,8832b93c-7f3e-4c1b-a6c3-a3b7de9c0ef9,,05/08/2023 11:14,05/08/2023 15:06,05-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
55fa60ba-a7b2-440d-9473-1c69332a573b,Inbound,Returns,Fraudulent User,,41e64d0e-aa7c-4a7d-9923-7d7af646c501,,06/08/2023 19:32,06/08/2023 19:36,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
2d67a7c1-8e2e-46c9-a902-bbb84f02a9bf,Inbound,Order Related,Delayed,,f3cfda8a-5286-4003-bea8-7fff946951ce,26/07/2023 20:16,05/08/2023 07:45,05/08/2023 07:55,05-Aug-23,SRINAGAR,LifeStyle,3736,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,4
59955988-860d-4c5d-b191-2f6f8fe8f915,Inbound,Refund Related,Refund Related Issues,,31219fc7-1a8f-481f-8eeb-5648e8b8bf9e,,06/08/2023 07:50,06/08/2023 07:59,06-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
52cfdea2-ec29-4e2a-a6c6-05058c6e648d,Inbound,Order Related,Delayed,,ed8bccd9-f5a8-4c57-85db-0fdc4176f827,,06/08/2023 22:54,06/08/2023 22:56,06-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
83a8c4ef-4c52-4dd3-ab7c-7f307894de09,Inbound,Returns,Reverse Pickup Enquiry,,47ea1317-1d2d-4064-a06c-b2a82b8877d5,,05/08/2023 11:28,05/08/2023 11:33,05-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
ca51d7b9-f3f1-4ea1-85cc-fd2fd45b7d94,Inbound,Returns,Return request,,47e55945-76a2-49fc-93bc-e59f8fb4343d,,05/08/2023 14:08,05/08/2023 14:14,05-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
fd6358b0-7084-4ec8-8959-acb25a60e1c1,Inbound,Returns,Fraudulent User,,93de93f9-c98c-47e4-85b4-6ed8612735d5,,06/08/2023 12:35,06/08/2023 12:49,06-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
44098513-9a1d-4634-bba8-ed1127a84451,Inbound,Order Related,Installation/demo,,924b0880-1a3d-4368-beaf-2bc0a7a414df,,06/08/2023 15:30,06/08/2023 15:32,06-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
aac7aaeb-a136-46d7-b002-8735e5142ba2,Inbound,Order Related,Order status enquiry,Customer care are responsive but Shopzilla is not going in right way.Best of luck,610e1e08-0234-4efe-bc33-3aa05f3a9f19,,06/08/2023 18:25,06/08/2023 20:25,06-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
42a9411b-9bc8-4da1-a7f6-51ac3cf65154,Inbound,Returns,Reverse Pickup Enquiry,,cf5a26b8-1655-468b-866c-4ba7c7c40303,,06/08/2023 20:51,06/08/2023 20:53,06-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
472d94fa-1634-48d1-986a-4ce570e1dc34,Inbound,Order Related,Order status enquiry,,d9298705-533b-42a3-9ca9-d292ce545607,,06/08/2023 23:19,06/08/2023 23:29,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
4b8479d2-6e2b-4bb0-a16c-e3ab2fe58ebe,Outcall,Order Related,Delayed,,9639db0c-9a6d-4b0b-a8ea-5b3afe8e55c5,,05/08/2023 09:42,05/08/2023 09:42,05-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
984c53db-7c36-4741-8e78-fe07582835c8,Inbound,Shopzilla Related,Signup Issues,,fb4f01aa-5b97-426c-a03b-56b5e50d509d,,06/08/2023 12:59,06/08/2023 13:06,06-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
d78d3486-0965-4668-a4a9-c8fa81bf5519,Inbound,Returns,Return request,,c87d1262-1e38-4991-a28e-0d9a423ddf8f,,06/08/2023 14:22,06/08/2023 15:03,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
ad73a6e1-4680-4bdd-8476-aee1250144f9,Inbound,Returns,Return request,,1c227594-e5ea-4d80-b838-21e4f762f7f2,,06/08/2023 14:48,06/08/2023 14:50,06-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
943bca76-c42c-4daf-a9ed-52e1617b10af,Inbound,Returns,Damaged,,4068ca52-ed70-4a78-a88d-4ad07f1d7d63,,06/08/2023 16:00,06/08/2023 16:07,06-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
2f8f2923-b0d7-430f-896c-3231f9da04f1,Inbound,Cancellation,Not Needed,,7436b256-181c-4530-9781-26acab033838,,06/08/2023 09:33,06/08/2023 09:46,06-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
c2d3723e-a27c-46e8-870e-b1118ea4f9b1,Inbound,Returns,Reverse Pickup Enquiry,Very nice customer support ??,5436b413-8bff-4cb6-95a8-be1efa0ecf6e,,05/08/2023 23:59,06/08/2023 00:02,06-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
a3665aea-180f-4a65-860f-346fd826d3aa,Inbound,Cancellation,Not Needed,"I requested my order to be fast delivery,from last 2 days but still showing the same date ",50942394-b9ab-4768-9fe9-e16e83b593f9,03/08/2023 08:14,05/08/2023 11:06,06/08/2023 09:01,06-Aug-23,MARGAO,Mobile,29999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,3
d43f49d5-ece3-4bb6-810c-e3e54a906c6a,Inbound,Returns,Reverse Pickup Enquiry,,ab3ae178-dd8f-4a44-bf02-d372cd17f7a5,,05/08/2023 20:16,05/08/2023 22:09,05-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
581e0e02-c926-4a99-86a7-be79372a69f1,Inbound,Order Related,Delayed,Good boy,c42e3c8a-04b4-42a0-a55e-b3444fb999ac,,06/08/2023 11:18,06/08/2023 11:19,06-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
52fd6ab0-09a6-432b-8be6-d96fcc181b5c,Inbound,Order Related,Order status enquiry,,950eaa47-4f42-41c3-a2dc-3e500e086836,,06/08/2023 18:31,06/08/2023 18:58,06-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0ebc901e-105a-4e68-be63-71993c228400,Inbound,Order Related,Installation/demo,,944db51b-8147-4f65-a4fa-8d4e039350f6,,06/08/2023 19:32,06/08/2023 19:35,06-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
791fab3d-f2bc-4457-aafa-23a967556e9c,Inbound,Returns,Return request,Improve quality ,b2a46eb1-63f7-47d5-8d2d-10db9c480fd4,,05/08/2023 20:56,05/08/2023 20:59,05-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
a2614c3f-fb0d-4810-ae53-668469784aab,Inbound,Order Related,Delayed,,5493b682-b1f2-4905-be9d-bf9c1f22a14c,,06/08/2023 18:45,06/08/2023 18:47,06-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ae3c2f61-cf2f-4451-8a8d-37e2618505e0,Inbound,Returns,Reverse Pickup Enquiry,,acf8d230-4c5e-41fb-92db-aedf177ef84b,,06/08/2023 20:18,06/08/2023 20:20,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
b66e70ac-a55b-4dc7-a2af-ee8fa4133de2,Inbound,Returns,Reverse Pickup Enquiry,Good ,3276f498-40e7-4db9-bab5-47eac6eeaa7c,,06/08/2023 21:23,06/08/2023 21:23,06-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
9f4ba3a7-2f0b-4db3-9629-d4b7f82b39b4,Inbound,Shopzilla Related,General Enquiry,Don't take usage fee for pay later,2d461d23-ea4e-4104-ad3a-4c55de15c2b7,,05/08/2023 11:16,05/08/2023 11:19,05-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
5a0c3ad6-7ca7-4307-b195-1c49deedea96,Inbound,Product Queries,Product Specific Information,Thanks for Shopzilla customer support ,f8171c1f-5285-409d-9854-5e937c02aede,,05/08/2023 19:06,05/08/2023 19:08,05-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
e468512c-a33a-4afd-a5f9-c9dd18e51257,Inbound,Returns,Reverse Pickup Enquiry,,9f92f253-6b28-4701-abe1-59ee3314c367,,06/08/2023 16:30,06/08/2023 16:47,06-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,4
4fe83646-c770-4730-b2c7-ed708d859259,Inbound,Returns,Damaged,,f7815d29-a79d-4229-9615-5cd56b23deca,,06/08/2023 22:51,06/08/2023 22:54,06-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
55f92058-9a20-452a-a0cd-ed19f7e2ad2a,Inbound,Order Related,Delayed,,7a11bcce-0dad-4ecb-9932-43088506eac7,15/06/2023 19:38,05/08/2023 12:45,05/08/2023 12:55,05-Aug-23,CHITTOOR,Home Appliences,18349,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d846f645-1262-4bd0-836e-68fa89ac7813,Inbound,Returns,Return request,,9163486f-9820-4e6e-b924-ab7e447bddde,,05/08/2023 13:44,06/08/2023 00:15,06-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
68045fce-cfbe-43e1-8a48-dc07f5e1994f,Inbound,Order Related,Installation/demo,,81be910e-3e77-4e57-8b83-e29737933b8a,,05/08/2023 15:58,05/08/2023 15:59,05-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,4
0a8b9679-6618-4034-b177-cf1c94e3fe70,Inbound,Returns,Missing,good services which is provide by Shopzilla,f5feb8c3-abc2-4cd9-8d31-6dd7f04821f8,,05/08/2023 16:43,05/08/2023 16:45,05-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
69d61720-345a-4cf1-bb90-da33aecbbdf3,Inbound,Returns,Reverse Pickup Enquiry,Please deliver a proper and fresh productsSo much of time taking to rase the issue and resolve the problem ,593637c6-956d-4e2b-9d68-31f7caf4df84,,06/08/2023 16:59,06/08/2023 17:00,06-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
35d6db18-e24d-4b86-8f95-2d4730d8892b,Inbound,Product Queries,Product Specific Information,???? ?????????? ?? ???? ??????? ?? ??? ?? ?????? ???? ???????? ?? ,ca45bf2e-f48d-43c3-a9b7-51983af2ff05,,06/08/2023 21:10,06/08/2023 21:34,06-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
7426a9e7-1583-4def-9365-20468b447e33,Inbound,Returns,Fraudulent User,,41c50946-75b8-4da9-b46f-53967ffa73e2,01/08/2023 16:48,05/08/2023 09:34,05/08/2023 09:42,05-Aug-23,JAIPUR,Books & General merchandise,238,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
d63530e9-8d18-4897-99c5-4c791292071a,Inbound,Order Related,Priority delivery,Nice services,4cc9cd47-b2b7-4900-b5c7-02dcc9737f31,,05/08/2023 11:18,05/08/2023 11:18,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
a6b0c5a8-2c5f-4556-a960-20434afd7233,Inbound,Returns,Service Centres Related,Super ,e789c725-0a07-47e5-b155-4baf11e532e7,08/07/2023 19:21,05/08/2023 21:50,05/08/2023 21:52,05-Aug-23,GANDHIDHAM,Mobile,32999,,William Carey DVM,William Park,John Smith,61-90,Evening,5
0b98402c-f0e1-445f-93c9-1c52353246a9,Inbound,Refund Related,Refund Enquiry,very poor service my refund is not received from google pe acount,bcf192b7-c49e-474e-8475-eb3ac8b1720f,15/06/2023 12:48,04/08/2023 12:32,06/08/2023 08:25,06-Aug-23,JAMMU,Home,349,,Levi Bridges,Emma Park,John Smith,31-60,Morning,1
edc93cd8-85c2-4122-a8ec-9d9be5d9529a,Inbound,Order Related,Order status enquiry,,7b916590-fe3e-4122-be2f-3330b582aa1e,,06/08/2023 19:59,06/08/2023 20:00,06-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
eaef6441-a4f2-4f41-9abf-c3d3261a2461,Email,Returns,Reverse Pickup Enquiry,,490f8d37-e622-46ee-bf4e-d96794a11c3f,,05/08/2023 18:04,05/08/2023 18:11,05-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,1
441eab11-5e15-4c92-8282-1907e322c6bc,Inbound,Returns,Fraudulent User,,709ae0ab-9b56-4d38-afe7-b40f2b0fc7dc,,06/08/2023 13:44,06/08/2023 13:45,06-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
b78d6619-bd19-4a2f-82c9-3434c24fdb84,Inbound,Order Related,Delayed,Pls keep Shopzilla logistics address ,b5619020-7392-45d2-91dd-18d53cf0d3fe,03/08/2023 12:01,05/08/2023 11:14,05/08/2023 11:19,05-Aug-23,NEW DELHI,Electronics,82990,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
26bc625d-a611-4f1c-a703-65c00f4e24e8,Inbound,Order Related,Installation/demo,,2bce502f-6f00-43d7-b01f-5a0420841afd,,05/08/2023 09:28,05/08/2023 09:32,05-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
4d7caab5-534a-4453-aa64-652db7b4c5dd,Inbound,Returns,Reverse Pickup Enquiry,,688b647d-4d7b-4c8a-a559-785b59830d32,,05/08/2023 11:28,05/08/2023 11:29,05-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
5f54e53c-da6c-48cc-bc14-1a1141edab9f,Inbound,Returns,Return request,Great,187bac38-41eb-45d6-a787-1436e660ebb6,,05/08/2023 20:43,05/08/2023 20:50,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a95f4334-521e-407c-b191-5fcdc6cd5912,Inbound,Order Related,Delayed,Great experience ,529c8f6c-5e76-4d18-80a7-ee111e848f9d,,06/08/2023 19:17,06/08/2023 19:25,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
ef6c7efc-6d64-4100-bfc2-9742e8e2ff69,Inbound,Returns,Reverse Pickup Enquiry,Make simple return policy's ,3b3a86dd-883a-43a2-9388-4bbc69fee604,,06/08/2023 19:30,06/08/2023 19:32,06-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
b41e44db-4854-4c13-9ca1-3d85205a1f6d,Outcall,Returns,Return request,,6bbec919-684f-4b08-8438-1f3bcda7df88,,06/08/2023 20:48,06/08/2023 22:25,06-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,3
fa0a4485-46dd-4b46-83b7-96d5d126e128,Outcall,Order Related,Delayed,,04d5db7e-c9bf-4fdf-9ba1-75e89ea12c4d,25/07/2023 12:48,06/08/2023 09:03,06/08/2023 09:05,06-Aug-23,FARRUKHABAD,Home,180,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
53bc68dc-e73c-4c4d-b4a1-bf377785ae54,Inbound,Returns,Service Centres Related,Good,a1156e0b-e48d-47a4-868b-7077b3350e73,16/06/2023 16:51,05/08/2023 16:35,05/08/2023 16:35,05-Aug-23,KAWARDHA,Electronics,999,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
e5963d4c-8808-4dfb-b23d-f1dd3d790954,Inbound,Order Related,Order status enquiry,,660a5e4c-19c0-49de-a4b8-0ca587ef4c10,03/08/2023 05:37,06/08/2023 12:45,06/08/2023 12:50,06-Aug-23,NANDED,Electronics,1699,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
e016f7e8-1219-4dcf-a88d-2e86cbeb89b2,Inbound,Returns,Reverse Pickup Enquiry,,b8e5e5de-f7e1-4535-9091-29b088dcd372,,05/08/2023 09:58,05/08/2023 10:43,05-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
4b2a5ac1-0d44-4e5f-9193-550566fbf8e5,Inbound,Returns,Reverse Pickup Enquiry,,45ebc9d1-eb8e-45d7-b67e-b6d1e161d2d4,,05/08/2023 15:33,05/08/2023 15:42,05-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
eee6839a-3b62-4fca-97e9-28a934015a0e,Inbound,Product Queries,Product Specific Information,Good ??,5a2af6e4-5700-4c03-b419-9fab6b50b15d,,05/08/2023 21:48,05/08/2023 21:50,05-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
27d7e481-3bd6-4a86-bb94-f93b3a79dc15,Inbound,Shopzilla Related,General Enquiry,Satisfied ,bbfa33f5-4c84-497c-a484-889c1f204fa5,,06/08/2023 07:46,06/08/2023 08:01,06-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
e9164daf-4883-4fbf-ab68-42f475bceffa,Inbound,Order Related,Seller Cancelled Order,,3f8285c0-1c75-49f2-b1f0-8651c06bdc22,,06/08/2023 07:50,06/08/2023 07:54,06-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
7d6d0b34-af86-42f3-85c5-7bbc5f4d306d,Inbound,Refund Related,Refund Enquiry,,174f3ce1-a9d8-4450-87ae-d768a6b36613,,06/08/2023 08:15,06/08/2023 08:15,06-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
e39ae3ef-800e-4173-a096-3a61684b702b,Inbound,Order Related,Delayed,Thanks for instant help.,7359b8d1-1704-4a46-99d3-3c77e5ffd370,,05/08/2023 07:42,06/08/2023 16:22,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
23933a8b-9342-4a9c-93a0-ab59ae029ac8,Inbound,Order Related,Installation/demo,,826d190d-3e96-4bf9-bf6d-4b80e6197ee1,,05/08/2023 16:32,05/08/2023 16:47,05-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
14edce29-faaa-4db6-9892-c2d4b9001b74,Inbound,Returns,Reverse Pickup Enquiry,,0b06d740-f834-4ed2-b1d9-1e08172b4320,,05/08/2023 21:07,05/08/2023 21:10,05-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,1
1e019dde-39b5-4bf3-b499-9913d1205d3b,Inbound,Returns,Return request,Very good ,6efb592e-7487-4561-a98d-9ce0f6937b6d,,06/08/2023 12:58,06/08/2023 18:26,06-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
76f1f557-7372-42bf-ad76-c673975f8886,Inbound,Order Related,Invoice request,,c38bfc7b-88a3-4a3e-8aa4-a8a72b39df86,,06/08/2023 14:17,06/08/2023 14:37,06-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,4
8352df70-afab-4bb6-a8aa-aaf0494bb0e8,Inbound,Returns,Reverse Pickup Enquiry,,cc073bb7-350d-4e7f-b0b8-13a4c4cd2208,,06/08/2023 20:17,06/08/2023 21:58,06-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
b98c95fb-b573-4a95-b190-fe420e0c9f21,Inbound,Shopzilla Related,General Enquiry,,f1cce215-a6dd-4664-a341-82d8da504850,,06/08/2023 23:20,06/08/2023 23:39,06-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
8eabed53-a586-479c-b5a4-ea95e011de24,Inbound,Product Queries,Product Specific Information,,16a6839e-73e5-427a-b686-e3ae03caefb1,,04/08/2023 22:14,05/08/2023 10:52,05-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,1
26448399-a4da-4b44-b65b-d89f63d8f432,Inbound,Returns,Fraudulent User,Immediate call without chat,130794dc-fb6b-4ab5-a1ef-d26fa62fe045,,05/08/2023 19:41,05/08/2023 19:47,05-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
4ae9d650-f0c6-43b4-a18e-0a5f59da7765,Outcall,Refund Related,Refund Enquiry,Good warking ,10c389c0-299c-40c1-b494-b2e72f74bd7a,,06/08/2023 14:21,06/08/2023 14:25,06-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
dd0443cb-a477-4e0f-bc12-389d8607080d,Outcall,Shopzilla Related,Signup Issues,,d75adff8-0a91-4699-97c5-d029bd1e2703,,06/08/2023 21:19,06/08/2023 22:22,06-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,4
595c6f7e-5e0e-4a42-9ee6-878d79adc2e4,Inbound,Returns,Reverse Pickup Enquiry,,713680d5-d09b-4855-91cf-1bdcb5d16e5c,,06/08/2023 21:06,06/08/2023 21:09,06-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,2
53f6cc5c-cd59-4ee2-a173-ec0e088a7109,Inbound,Returns,Service Centres Related,,42777950-77b2-4da1-900f-0ea5adb5ad6f,,06/08/2023 22:33,06/08/2023 22:36,06-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
0fcd9559-7df5-47d4-89aa-51b35ea9cb74,Inbound,Returns,Return request,,04e0b48d-0fe4-4b0c-a07e-31873222c049,27/07/2023 18:48,05/08/2023 15:11,06/08/2023 11:29,06-Aug-23,MEERUT,Electronics,855,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
f10b6c8c-ef3b-4ef6-8ca3-cac05ded88b7,Inbound,Returns,Service Centres Related,,b27e9171-0144-4612-b37f-4be05a002c54,,05/08/2023 18:56,05/08/2023 19:03,05-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
9fd47b21-c393-4437-a432-a59785c00bab,Inbound,Cancellation,Not Needed,,fc226271-3a99-4674-a08f-8877c0ce4485,,05/08/2023 23:30,06/08/2023 00:04,06-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
e298fc76-822c-412a-bc89-d89671f6e17d,Inbound,Order Related,Installation/demo,,903f75e9-c259-47d2-8b10-0d543ec70ef7,,06/08/2023 10:36,06/08/2023 10:44,06-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
10472203-cdd6-40c1-ae8c-712624263518,Inbound,Returns,Reverse Pickup Enquiry,,612434a0-be47-4f27-9e2f-c58592e2c947,,06/08/2023 12:27,06/08/2023 12:33,06-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
a7735417-2e8b-42d4-9082-a1d7bbffe0a6,Inbound,Returns,Exchange / Replacement,,b57754ca-b564-4a78-8609-ae173e53f02c,22/07/2023 05:38,03/08/2023 08:09,05/08/2023 08:11,05-Aug-23,VARANASI,Mobile,6199,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,3
af34552b-aec3-4577-b5e1-0d7739f5b613,Inbound,Product Queries,Product Specific Information,,041641a8-401e-483d-8e29-ecef2c966076,,05/08/2023 11:58,05/08/2023 12:18,05-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
2d86b9b6-533e-4066-8e1f-3568079835c1,Inbound,Returns,Reverse Pickup Enquiry,,f428687c-5269-48c2-9e71-e49a64c04448,,06/08/2023 16:21,06/08/2023 16:24,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
e347e269-2123-45dc-9f4f-df0206360f46,Inbound,Refund Related,Refund Enquiry,,1440bd35-6b03-4989-a32f-d15a67995215,01/08/2023 10:59,06/08/2023 12:39,06/08/2023 12:41,06-Aug-23,NABADWIP,Mobile,6499,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
49227c88-8dcd-4322-bcb8-5d7ad9546229,Inbound,Returns,Reverse Pickup Enquiry,,94ab589a-5837-4f51-bbeb-d4f3cab35d29,,05/08/2023 08:52,05/08/2023 09:03,05-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
71fbe8f7-f0a3-4caf-9705-888173d648b7,Inbound,Product Queries,Product Specific Information,,f999a39e-7c61-4173-aee5-e98285b4f07d,,05/08/2023 23:41,06/08/2023 00:04,06-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,3
ff7a86b8-7acd-455d-a7d8-84197ad6e476,Inbound,Returns,Reverse Pickup Enquiry,,81a939db-8c55-447a-a9d6-e4f19ebf54f5,,06/08/2023 09:34,06/08/2023 09:38,06-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
f578423d-213f-4e0f-bb5f-19b1921e1d45,Inbound,Returns,Reverse Pickup Enquiry,Very Nice Customer Care Executive & he solved my problem very well,bf57cdb1-ec4c-41b5-9da6-58e11f58b293,,06/08/2023 16:24,06/08/2023 19:54,06-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
16a9d40c-3a3e-4044-8d1f-5b9de01b9d79,Inbound,Returns,Missing,Excellent ,0e3a6246-cd02-46dd-a67b-488a012985da,,06/08/2023 17:15,06/08/2023 17:22,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
313526d2-c986-474e-a3a1-bcf87ae520d9,Inbound,Order Related,Delayed,,c5993088-7a4f-4bd2-bcda-e329290f36b7,,05/08/2023 12:29,05/08/2023 12:37,05-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
4bc1881f-7801-4d7d-9611-1b550c570b58,Inbound,Returns,Reverse Pickup Enquiry,,01b9e831-1185-421c-9f84-9e4a8200c98b,,05/08/2023 21:04,05/08/2023 21:08,05-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
79dae3bb-732d-4fa2-8550-a876dc525954,Inbound,Returns,Fraudulent User,,6bc7e1c0-303d-4093-8352-7ab922a12d6b,,06/08/2023 00:16,06/08/2023 18:18,06-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,4
5ffede7e-11bb-4371-83f1-1742c9b45056,Inbound,Returns,Reverse Pickup Enquiry,,caacd8a0-3b69-4992-8c19-d14ab6994ff7,,06/08/2023 10:21,06/08/2023 10:23,06-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
e88e27a3-31d0-4381-ac2c-a75bfebab6d4,Inbound,Order Related,Seller Cancelled Order,"How the hell seller can cancell order even if item is in stock this is unethical, who will pay interest for my money delayed in refund for one week? ",6300c54b-f0a8-405f-a47b-fa6d68bff981,,06/08/2023 14:33,06/08/2023 14:53,06-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
c17bd08a-52cf-4b5c-a3c5-3a63c5da7594,Inbound,Payments related,Online Payment Issues,,119e576a-6043-43fd-a054-efc9008f00be,,06/08/2023 17:03,06/08/2023 21:54,06-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
c188b4fc-4a83-46ef-acfd-29c48440e4e2,Outcall,Returns,Wrong,Thanks a lot.,9dddbc9b-9b6b-496b-abc4-b37679d3a6f9,,06/08/2023 20:47,06/08/2023 21:03,06-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
5cd4cfa4-7221-4f85-ba1f-eb31888e3867,Inbound,Returns,Reverse Pickup Enquiry,Good ,5831703f-e5bd-497c-8ba0-ca8ed8335a18,,06/08/2023 09:41,06/08/2023 09:45,06-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
59645873-8e06-4bc9-9ac1-c9f3f201f7da,Inbound,Returns,Exchange / Replacement,,06f7369d-f1f2-49f8-aec1-38d2f667c213,,06/08/2023 14:35,06/08/2023 14:36,06-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
3d1ed4cc-601b-41ff-abcb-f0a77afdb24f,Inbound,Returns,Reverse Pickup Enquiry,,e1cd3a1c-3ef0-4f9b-b877-30f850ffab32,,06/08/2023 16:23,06/08/2023 16:26,06-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,4
3406136b-e377-4fec-a839-267ac500caf8,Outcall,Returns,Return request,Thanks   for helping me 10 star rating,e62ca659-6c73-495d-a96f-2f15c0c2afb7,27/07/2023 20:28,05/08/2023 17:02,05/08/2023 17:04,05-Aug-23,HAZARIBAGH,Electronics,1196,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e27c36cc-9b9c-4308-b478-f600307cd8d9,Inbound,Feedback,UnProfessional Behaviour,,5cbcb156-43f2-4ba9-90cb-bb7fbf492750,,05/08/2023 23:59,06/08/2023 00:02,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
4821ef50-78d8-4cc6-b430-3ff079931a39,Inbound,Returns,Return request,,9f48b73c-a1d4-435b-bf88-17f1bdfe25fb,,06/08/2023 17:28,06/08/2023 17:32,06-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
1ad32128-f766-477e-be22-bcebb4687b22,Inbound,Returns,Return request,"I got my solution easily , so thaks",3a05b2e8-55b7-43e9-86ff-e188acb1f183,28/07/2023 20:26,06/08/2023 19:23,06/08/2023 19:29,06-Aug-23,RAIGARH,Electronics,1299,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
f113672f-22d4-4818-bae6-28322330eda4,Inbound,Returns,Reverse Pickup Enquiry,,28d9e8fd-fce8-4c25-8d2d-0e48efc46815,,05/08/2023 09:00,05/08/2023 09:04,05-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
946c3835-a3de-4c6f-a6fa-3b0209fdef36,Inbound,Returns,Fraudulent User,,f2db1b13-49a5-4d44-a65b-89c8b27383cc,,05/08/2023 12:49,05/08/2023 13:15,05-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
d81d4bad-78b6-4267-9856-e21033990a3b,Inbound,Returns,Reverse Pickup Enquiry,,be25ce3a-9ef8-4072-899e-34015aac02ee,,05/08/2023 14:57,05/08/2023 14:58,05-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
a0ffffe5-84c2-47c4-bb1e-77ce50530d56,Inbound,Order Related,General Enquiry,,68554e4c-fbf2-4892-b801-70f1fefaefaa,,06/08/2023 06:48,06/08/2023 06:48,06-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
9ab8979b-1823-477e-86a1-151be41336d7,Inbound,Order Related,Delayed,,d084a359-5172-495d-bb06-5cb477294b61,,06/08/2023 11:43,06/08/2023 14:21,06-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
2d6f1ca4-7d36-4f97-a7f0-b645e81a5ae3,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,f45b12a5-a62e-4e61-b409-828065bab93e,,05/08/2023 12:41,05/08/2023 12:46,05-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
a0d01509-e18b-4e67-af99-9bd0ec2149ba,Inbound,Returns,Wrong,,1902cfa9-4390-4bfc-8f5e-ea0cfc132448,,05/08/2023 23:39,05/08/2023 23:40,05-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
1cf5a60a-7bf7-489f-aad0-57b41bfb375f,Outcall,Returns,Return request,Good customer executive,be760534-201d-4ede-b162-1ffc6afe7642,,05/08/2023 10:10,05/08/2023 10:26,05-Aug-23,,,,722,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
0becd6aa-caed-46e0-90f8-b275e0b4f386,Inbound,Order Related,Delayed,Worst service in first experience ,c785bc66-ace2-4748-a9d8-d69d7521c13d,,05/08/2023 21:06,05/08/2023 21:07,05-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
83b7ffa6-5d9f-4f5f-8971-773536e26755,Inbound,Returns,Reverse Pickup Enquiry,,0cc9545b-7d53-489d-980c-bd768b4f2a6b,,06/08/2023 07:55,06/08/2023 08:20,06-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
03472711-f5f1-4bee-9687-b7d932d6ba70,Inbound,Product Queries,Product Specific Information,Make easy returns ,ecde0793-96d6-4a91-8ef5-20441a4462f2,,06/08/2023 10:22,06/08/2023 10:23,06-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
26a9f8df-f684-4a6e-a6da-300175b92924,Inbound,Order Related,Order status enquiry,All good,46948e73-ccac-44d9-a441-08454b5121f0,,06/08/2023 11:12,06/08/2023 14:58,06-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
a67939dc-2970-4f56-b033-c026bfe503a3,Outcall,Order Related,Delayed,,4387f0bd-d1f8-4bf6-9071-f416368de44e,05/07/2023 23:05,03/08/2023 18:44,06/08/2023 11:18,06-Aug-23,CHHINDWARA,Electronics,6990,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
06d932d8-93cb-4182-9c5f-d9284dbd752b,Inbound,Refund Related,Refund Enquiry,,ee1a9ac2-3adc-4331-a1b7-b5e3b5085c34,,06/08/2023 08:11,06/08/2023 08:16,06-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
7ccdbab3-fc6e-4844-8d30-d1ed02d44e89,Inbound,Refund Related,Refund Enquiry,,8afa87a0-0d41-4a2f-b8b4-bd4dfbf1d1d8,,06/08/2023 21:25,06/08/2023 21:28,06-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
f3268050-8f6e-436a-bcb5-06a52ff0d1d1,Inbound,Order Related,Delayed,,ca4aba06-df98-4b95-afc2-94f3aa94e556,26/07/2023 10:05,04/08/2023 20:22,05/08/2023 17:57,05-Aug-23,KALPETTA,LifeStyle,859,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,2
43e2ca69-e9ad-4654-932d-3beacb03b7f0,Inbound,Order Related,Order status enquiry,,7b6b7577-c99d-46b5-bd4d-1b000fe4ecd1,03/08/2023 13:13,05/08/2023 21:02,05/08/2023 21:22,05-Aug-23,GURGAON,Mobile,14999,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
3e11deba-8aee-45b8-ae94-bdab481c942d,Inbound,Returns,Return request,,4644ca07-8d35-4b47-8de7-2b49b5b168ca,20/07/2023 22:05,04/08/2023 20:33,05/08/2023 20:03,05-Aug-23,GADCHIROLI,Furniture,450,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
038993c0-a3ff-4c49-8296-dbe960ef2b2b,Inbound,Returns,Exchange / Replacement,,2e4b057d-31cf-4980-820f-5df4f8964d13,,05/08/2023 17:01,05/08/2023 22:25,05-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
a1b05109-5359-435b-a530-922070ec05b5,Inbound,Feedback,UnProfessional Behaviour,Good ,2dd675d8-fe52-4bdb-9601-6bf1c9848290,,06/08/2023 06:45,06/08/2023 06:46,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
89426275-25e6-4140-8665-d45c3136eef9,Inbound,Order Related,Order status enquiry,Happy with all services ,4b65d0d2-01a8-477e-9f20-df4f53b98f25,,06/08/2023 18:05,06/08/2023 18:13,06-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
197808e4-cefe-4034-8f62-7e67fa15dae3,Inbound,Order Related,Installation/demo,,f1f2d50d-a089-4339-9cbb-661e2997e38d,,06/08/2023 19:10,06/08/2023 21:02,06-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
48637857-ddc3-4340-965d-08badbc66745,Inbound,Returns,Fraudulent User,,255fb967-3ce1-41d2-b009-504c0b8721f8,,06/08/2023 20:38,06/08/2023 20:39,06-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
3ad53365-0867-46f6-8c7f-7cc1abf094c2,Email,Order Related,Unable to track,,79f9cc61-497f-4c9a-bc97-71ff828b85fd,,03/08/2023 16:31,05/08/2023 09:35,05-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
49a39ac6-aa25-4c6e-8115-8cd72667704c,Inbound,Returns,Service Centres Related,,0c791705-36e8-4b69-aad2-57df805ff567,01/08/2023 21:56,05/08/2023 22:44,05/08/2023 22:58,05-Aug-23,ERNAKULAM,Mobile,26679,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
add593bb-5bbb-4ea5-b86d-b92b5cd4977a,Inbound,Cancellation,Not Needed,Good,5d28bf11-dea8-450e-9311-674d9d2597e7,,05/08/2023 12:29,05/08/2023 17:56,05-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
bbbd8e55-2363-4064-9dad-aa8055013606,Inbound,Order Related,Invoice request,,07bba25e-43df-41c2-9327-67504989a5ab,,06/08/2023 17:25,06/08/2023 17:28,06-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
e890c217-b2dd-4918-874e-28d4a625101c,Inbound,Returns,Missing,Good ,07ee5939-4dde-483d-87c2-13806c1a181b,,06/08/2023 13:48,06/08/2023 13:49,06-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
003798b7-cf0a-4f72-92f1-9f43cbcd0948,Inbound,Refund Related,Refund Enquiry,,dda3bcca-1ff0-4cf6-911f-8048e9c22f18,,05/08/2023 09:24,05/08/2023 09:25,05-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
d7489f84-1caa-4319-9566-868fdfafeb03,Inbound,Returns,Reverse Pickup Enquiry,Happy ,850c09cc-933d-436b-8483-8c274c5b0bae,,06/08/2023 17:18,06/08/2023 17:27,06-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
7ce4914f-6814-4e78-a0dd-8b818600821d,Inbound,Order Related,Delayed,,0fc4220b-1c46-408a-a176-7e27a55ae66d,,06/08/2023 01:48,06/08/2023 02:07,06-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
2054d568-49e8-4729-a2de-1e078b783ff6,Inbound,Returns,Technician Visit,,c009f272-7ac2-49a1-9f07-f043298956fa,,05/08/2023 16:32,05/08/2023 16:33,05-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
5c3c529f-3261-462f-8bba-3919c40b6a95,Inbound,Order Related,Unable to track,,32a2d25e-62f5-48fa-83a9-a6f11e3e0dfb,,05/08/2023 22:04,05/08/2023 22:17,05-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
c478d1af-cc85-4680-a838-d46fcea99aee,Inbound,Returns,Return request,,e6f4417d-9d6b-497b-8596-dad3ef5801ca,,06/08/2023 16:10,06/08/2023 16:11,06-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
b6125f74-ce0d-4de6-bfae-458f34487623,Inbound,Returns,Reverse Pickup Enquiry,,8bceb1d6-7291-4d76-84cd-74aa820f3230,,06/08/2023 20:33,06/08/2023 20:35,06-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
7ca3352d-d79d-4a93-b28b-51100be64933,Inbound,Order Related,Seller Cancelled Order,????????????????,3b5eab59-3f1c-4eb8-a9c1-a2103d743bfa,,06/08/2023 21:10,06/08/2023 21:17,06-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
d409ad54-e941-4563-a022-81228974833d,Inbound,Returns,Reverse Pickup Enquiry,,bf976c9b-164a-4a87-bf2c-9b52b27a15e9,02/08/2023 01:23,04/08/2023 20:13,06/08/2023 10:42,06-Aug-23,PILIBHIT,Books & General merchandise,298,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
3f100168-ad07-48e8-ac0c-662c2c5cbf80,Inbound,Product Queries,Product Specific Information,,2ad24ba3-4dae-4bb6-92f5-d45a2fa6cce0,,05/08/2023 11:46,05/08/2023 11:55,05-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
b3434863-acc4-4352-8944-e18af3cd0514,Inbound,Returns,Reverse Pickup Enquiry,,71e5756a-1e11-4d24-a86a-eea2ef681374,,05/08/2023 20:05,05/08/2023 20:08,05-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
d1afa378-dfb7-43d6-8e22-36bbd1c52d44,Inbound,Returns,Return request,,90ee0d28-97c5-40a7-9392-5b70e1ee8768,,06/08/2023 10:25,06/08/2023 10:30,06-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
d0ffa616-7f6f-417c-a191-fd54beb18a2c,Inbound,Returns,Damaged,,520875ef-c984-4267-b794-84d9ce1df5a3,,06/08/2023 18:29,06/08/2023 18:58,06-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
3f4a6a6c-d81b-49da-835c-059787a6134a,Inbound,Offers & Cashback,Other Cashback,,5591a324-5c9c-40b7-93c0-e3646dcde42e,,06/08/2023 23:47,06/08/2023 23:48,06-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
1ee9cc99-113c-4eb0-b893-3ff3126b4e42,Inbound,Feedback,UnProfessional Behaviour,Implement Courier Delivery Service. ,ee38b709-964e-41c6-a6d0-aa9ca7234727,,05/08/2023 21:48,05/08/2023 21:55,05-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
fa6a7594-15c0-4c09-a9a3-31c2fb18bc08,Inbound,Order Related,Invoice request,Good,3bebdf67-f904-4f91-8014-03e3294e7dbb,,06/08/2023 11:21,06/08/2023 11:27,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0bc6638f-fa65-4fcf-b9b9-ba82b70adea5,Outcall,Order Related,Seller Cancelled Order,Yes ,659a2864-2f2e-4e2a-8199-221cb77730b8,,05/08/2023 08:21,05/08/2023 09:51,05-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
151e617c-94de-4a45-a4ea-56d9c4a5b216,Inbound,Returns,Service Centres Related,If possible Warranty coverage should be managed by Shopzilla. ,bb6dd531-1518-4f4c-838d-ec77c2edbfc4,25/09/2022 12:46,05/08/2023 11:09,05/08/2023 11:18,05-Aug-23,BARDHAMAN,Electronics,1799,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
0b913047-2a07-4763-a2b6-db88370ef521,Outcall,Returns,Reverse Pickup Enquiry,,227b22eb-4876-451f-8e8a-182998886751,22/07/2023 00:42,05/08/2023 14:12,05/08/2023 14:14,05-Aug-23,JASRANA,Electronics,1399,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
de2bf010-d04c-4ef6-8cf2-a392ed0dbdda,Inbound,Returns,Fraudulent User,,6539b4ea-b475-41f8-95e3-70f37d8e5052,,05/08/2023 23:13,05/08/2023 23:15,05-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
81212ecf-43fa-4b9e-b47f-1c4725f701bf,Inbound,Order Related,Delayed,,6749d526-7ada-4717-a768-b6a3a9552994,,06/08/2023 18:03,06/08/2023 18:18,06-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
3a728517-9993-4f8d-86d7-5336aec72aa8,Inbound,Order Related,Delayed,Customer care se acche se baat   but mere   please request   meri support kijiye mere   refund   to 26 atoms Wapas Dila dijiye thank u so Mach,012d30ed-3cdc-4e19-84e7-3661cb1b70fd,,06/08/2023 18:32,06/08/2023 18:45,06-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
c26f2717-6cab-47ea-b217-f51d7923efcd,Inbound,Offers & Cashback,Other Cashback,,fdfaefea-f0d5-4989-8e74-cb286ce9e8c9,,06/08/2023 19:14,06/08/2023 19:19,06-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
1e905d3d-d09f-48ba-a11f-0c8820e42d84,Inbound,Returns,Fraudulent User,,fe676155-c0c7-4a8b-b95c-1673b9979e90,24/07/2023 19:29,04/08/2023 22:27,05/08/2023 11:57,05-Aug-23,KOLKATTA,Electronics,160,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
1187f1f4-160d-4952-a481-e39be41330ce,Inbound,Returns,Fraudulent User,,4d159a6a-a320-4eef-a928-7da05f6bd8c3,20/07/2023 21:42,05/08/2023 16:29,05/08/2023 16:30,05-Aug-23,ALLAHABAD,Books & General merchandise,650,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
cd8ffbda-ec7c-4df3-b000-fdc7c18ef2be,Inbound,Returns,Missing,,4ddf8793-da09-4009-be0b-024fe508b653,,05/08/2023 10:47,05/08/2023 10:48,05-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
f3279c65-c59e-4479-9ad1-9bd943be301b,Inbound,Refund Related,Refund Enquiry,,24cc8eb6-059c-43cf-ab7f-a029a4c697f6,,05/08/2023 17:12,05/08/2023 17:18,05-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
511e2280-9275-4227-a23c-61861d09290d,Inbound,Product Queries,Product Specific Information,,b4a878ef-afeb-4d26-b79a-3639b25030d7,,05/08/2023 16:32,05/08/2023 16:39,05-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7e9f8e78-bd61-4fc1-91b9-e4e823a85a3c,Inbound,Payments related,Payment related Queries,,d31b9cb3-854e-4246-9793-14f8573115d8,,06/08/2023 08:45,06/08/2023 08:46,06-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
be2f8489-0875-4289-9e8d-bc61dfe93d7d,Inbound,Order Related,Priority delivery,,1736c220-c308-4a0e-ac30-5a4d72b4f7d7,,06/08/2023 14:29,06/08/2023 14:41,06-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d9e259b3-0732-48e3-bdea-a172c3b9ec41,Inbound,Refund Related,Refund Enquiry,,b62f6a95-e9c2-4ac8-b0cb-938870d3cef6,,06/08/2023 16:48,06/08/2023 16:58,06-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
170b4d08-fd77-44fc-9374-9e34810e5238,Inbound,Shopzilla Related,Signup Issues,,3a8b7417-eee6-4775-98b8-26fc1dee7084,,06/08/2023 19:15,06/08/2023 19:19,06-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
a80f2a3c-2afe-46b3-b63f-5f15f2cf1e94,Inbound,Returns,Return request,,f80d9b66-e41f-4149-9416-2c41e4e36371,26/07/2023 12:09,05/08/2023 13:23,05/08/2023 13:26,05-Aug-23,OSMANABAD,Electronics,1199,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
632fc77a-93a1-4e29-a879-0a5c5f89106a,Inbound,Returns,Missing,,66b03fae-5f15-4ff3-86f5-6fbfcd7cc6f9,03/08/2023 05:47,05/08/2023 16:20,05/08/2023 16:24,05-Aug-23,KENDUJHAR,Electronics,649,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
07c263f1-37c0-410e-b364-709af770b758,Inbound,Shopzilla Related,Signup Issues,We have to wait a long to contact customer executive...so please contact us immediately whenever we call.,f4dea299-20b8-4514-9259-f84f1919f678,,06/08/2023 12:54,06/08/2023 12:57,06-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
b29ddf3b-15c8-49ab-aace-ff7b9a27ae65,Inbound,Payments related,Payment related Queries,,8e606a9c-9dc2-4835-8ad4-d2549e69c8de,,06/08/2023 20:24,06/08/2023 20:27,06-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
a36ad73e-9995-43ca-a9ca-9830213ab06f,Inbound,Order Related,Seller Cancelled Order,"Just keep try to deliver product on time. This kind of behaviour is extremely shameful. As I'm your plus member, it's your responsibility to deliver the product on time. I have missed a good deal just because of you Shopzilla ",6d6f9167-1c85-4bf6-bdfd-d0e01f4b3468,,06/08/2023 21:58,06/08/2023 22:00,06-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
dc69ee94-f5d1-42b4-9467-67a524328ff8,Inbound,Order Related,Order status enquiry,,de44c6d3-b0f7-4d94-a849-815db01f8379,04/08/2023 21:33,05/08/2023 09:27,05/08/2023 09:28,05-Aug-23,MAHWA,LifeStyle,498,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
d6253764-1a3b-409c-bf7e-437ad5568c8d,Inbound,Product Queries,Product Specific Information,,8da58665-4a97-4a0d-b2d4-acfdf47613a1,,06/08/2023 17:15,06/08/2023 18:38,06-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
c0bbe35f-bb41-43f4-b0fe-9ac263ad801f,Inbound,Returns,Fraudulent User,,a2e26955-9a70-4c8d-ad95-de45ec816e0d,,06/08/2023 18:41,06/08/2023 19:03,06-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
b7c43e7e-9ee9-4a74-bb12-a753001d4011,Email,Order Related,Delayed,,4fc69789-b0bf-4e87-9bff-33c2650db383,,06/08/2023 21:19,06/08/2023 21:34,06-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
f2a6c2d5-504f-4fcf-8827-777d8f08285f,Inbound,Returns,Reverse Pickup Enquiry,,7d302321-faac-47f0-aed9-92c31e1fb0f8,29/07/2023 20:29,02/08/2023 20:16,05/08/2023 06:14,05-Aug-23,GURGAON,Home,539,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
33da5e49-84ed-4ca0-b7fe-efdd2150bbef,Inbound,Returns,Reverse Pickup Enquiry,Very poor experience ,0f538cc5-861c-4de7-92ea-6de7908d0d14,24/07/2023 14:01,06/08/2023 12:59,06/08/2023 13:02,06-Aug-23,GREATER NOIDA,LifeStyle,6229,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
470377a8-c625-4020-89fb-0e3ccf593c8b,Inbound,Order Related,Invoice request,,3502e305-931f-42b4-9a8d-5eceb47576db,,05/08/2023 10:50,05/08/2023 10:53,05-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
c8c88d13-c7a7-4cb5-ba98-d1a5d27984b6,Inbound,Returns,Wrong,Ok,631b6b64-8eb4-4e36-ad52-ad0a9cae45db,,05/08/2023 18:43,05/08/2023 18:47,05-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
ef3fb302-1995-492d-85ce-7fb69c0c2e9d,Inbound,Product Queries,Product Specific Information,,66255316-e805-4634-9c05-e29b00bcfa36,,05/08/2023 20:05,05/08/2023 20:44,05-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
5e29ef0e-53e8-4f29-b546-3b9535c47665,Inbound,Order Related,Delayed,,aabf5971-b41e-4eca-8701-d69959a05c81,,06/08/2023 11:23,06/08/2023 11:32,06-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,4
ac31e766-6b1d-44a7-99f2-62a21b535e70,Inbound,Order Related,Installation/demo,,e1afd040-c069-4d3c-8bbc-779ab8c9efc5,,05/08/2023 11:55,05/08/2023 12:05,05-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
351a3f3f-bb1a-4c2d-a852-c5b8a69b5fc8,Inbound,Returns,Return request,GREAT,42a427eb-3b65-43bf-931f-35415091b5af,,05/08/2023 16:54,05/08/2023 17:12,05-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
ebb7156f-7b18-4b7b-bd2c-67cd0641865c,Inbound,Product Queries,Product Specific Information,,5a5f0fd5-eff4-44bb-b58c-c0ed436e6b2d,,06/08/2023 12:33,06/08/2023 18:33,06-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,2
c9d083b3-011b-48c1-b686-fe56195fdfea,Inbound,Order Related,Order status enquiry,,e218bc94-7ab4-42d0-a0f8-a4b193867d50,,06/08/2023 17:32,06/08/2023 17:33,06-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
d38f9114-7db5-4bf8-bb01-25592aeac51f,Inbound,Order Related,Delayed,,49247995-cb50-4ffe-8bbc-daf93ba47b33,,06/08/2023 19:48,06/08/2023 19:49,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
16081aed-0b25-41a7-b7ab-53011ebe77d8,Inbound,Returns,Fraudulent User,As this problem arised only due to the delivery boy so my kind request to Shopzilla that kindly take strong actions against such delivery agents who are involved in some kind of robbery or cheating or thefts one or more time..,0bebcba9-83f6-4fe5-b5d9-a3c5d3d76212,,05/08/2023 12:15,05/08/2023 12:18,05-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
29a3b131-8ccc-4d8f-94ab-088ccdfb65fe,Inbound,Refund Related,Refund Related Issues,,cd5335e3-617e-444f-9e86-4afb43cb88fa,,05/08/2023 13:40,05/08/2023 13:59,05-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,4
23c37929-f8cd-4987-a20d-e2f912c3cb17,Inbound,Returns,Reverse Pickup Enquiry,Thay can't understand what going on for a customer to give 15 min every day for single product but problem not resolve,fcca70dd-aed0-411f-8f40-617f8ed7c238,,05/08/2023 16:45,06/08/2023 23:41,06-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,1
4c896c49-56a4-4679-a464-fb7be3660c24,Inbound,Returns,Missing,,53d218b8-f17c-4a62-b6a0-3383d9f1b56f,,06/08/2023 10:16,06/08/2023 10:30,06-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
a72b86ed-55fb-44d6-9903-e37f1d753b82,Inbound,Refund Related,Refund Enquiry,Excellent ,08abf5c3-6afa-4567-aeaf-3b8d22f01b8e,,06/08/2023 15:38,06/08/2023 15:38,06-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e8829a21-88fe-455b-b1b3-f2aaa295deb3,Inbound,Returns,Reverse Pickup Enquiry,,2e1b177d-675b-4250-b74d-02be3e94be4b,,05/08/2023 14:50,05/08/2023 14:59,05-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
21574fbd-7962-4254-9355-a4fe79efeaf1,Inbound,Returns,Reverse Pickup Enquiry,,2272c48e-796c-4771-a5f1-a008308bc287,,05/08/2023 15:37,05/08/2023 16:43,05-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
a9fdc88c-a1ed-466e-819f-f3be357f6ff0,Inbound,Order Related,Order status enquiry,Good,3789d3cd-3025-4361-b392-6b850c0ea76b,,06/08/2023 20:23,06/08/2023 20:31,06-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
60c0fe03-382f-4051-bce6-2bedf4ed5181,Inbound,Order Related,Customer Requested Modifications,,36ffa4f7-9df1-40b5-8129-573e9ab4e19d,,06/08/2023 20:06,06/08/2023 20:08,06-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
017c527b-82bd-4b92-ba1b-4c6854a1873f,Inbound,Returns,Reverse Pickup Enquiry,,1d93f2ed-aec8-4a9a-a284-cbb27dd8cfa9,,06/08/2023 06:32,06/08/2023 06:35,06-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
5d114bbb-b09b-4a34-80f6-79e671a59da3,Inbound,Returns,Reverse Pickup Enquiry,Please sold genuine products price is not matter quality of product is menedetry ,5a75e5fb-7287-4464-a7fb-5667589c32ce,,06/08/2023 08:37,06/08/2023 08:40,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ecb1b35e-2058-4890-9606-3f2ec81eefb2,Inbound,Returns,Reverse Pickup Enquiry,,4a16152c-0bab-4ad0-82fd-961dcc367367,,06/08/2023 09:00,06/08/2023 09:01,06-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,3
cf572ba3-2cfe-4784-b520-daf2cbcb1d86,Inbound,Returns,Return request,Thanks Shopzilla ,c6d7027d-1774-4441-9789-553e664d2ff5,,06/08/2023 12:19,06/08/2023 12:35,06-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
17032011-5012-47e0-aa7c-c94d4fd227da,Inbound,Product Queries,Product Specific Information,Great,2b21730e-2e4b-4fdf-a9a0-3eeb0e6c6994,,06/08/2023 22:30,06/08/2023 22:34,06-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
38709e00-0fec-4f1c-8735-504d7275ad36,Inbound,Returns,Return request,,27ef7ccd-66da-434b-ab0c-09ac3e332016,24/07/2023 19:25,05/08/2023 07:50,05/08/2023 07:52,05-Aug-23,ALLAHABAD,Home Appliences,470,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
ed9d3bed-8770-41c3-bd58-1f8ff5058f83,Inbound,Returns,Fraudulent User,Only trusted and efficient delivery boys are required else product wise no issues with Shopzilla,52c2b59c-c1df-4761-8471-ed811ea4ea8b,,05/08/2023 11:53,05/08/2023 12:21,05-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
66c0264a-4633-4dca-ad1d-2e9c31443ab2,Inbound,Returns,Return request,,291a3529-24ae-45cb-9dfe-217667f411bd,,05/08/2023 21:17,05/08/2023 21:36,05-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
5b179315-c6f9-4523-ac93-3bfd16735f12,Inbound,Returns,Reverse Pickup Enquiry,,4da56f7b-60b7-4eb3-bdd9-6c0a35bec209,,06/08/2023 09:45,06/08/2023 10:09,06-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,1
65341697-a93d-4233-8d7e-8cc8e36185c2,Outcall,Product Queries,Product Specific Information,,dc8ed264-5fd8-4bf9-b0b4-7f0bb673a53a,,06/08/2023 21:38,06/08/2023 21:40,06-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
466bec09-ae41-49ce-8c27-764bf986b475,Inbound,Order Related,Order status enquiry,,1ba69826-42a6-4e92-baf7-febab4dbd586,28/07/2023 23:33,05/08/2023 11:18,05/08/2023 11:57,05-Aug-23,BARPETA,Books & General merchandise,1349,,William Hall,Isabella Wong,John Smith,>90,Morning,4
8a717caa-0f5a-41a1-b353-77a81d2f4fa8,Inbound,Returns,Fraudulent User,,8ce7323c-4b3c-4e75-87db-49ed5d44623f,,05/08/2023 17:22,05/08/2023 17:25,05-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
b8d7dcb1-f0bd-4c6d-b5ef-b1640c332073,Inbound,Returns,Wrong,,0e33392d-c718-4a2b-9abb-04ecf234d731,,05/08/2023 23:56,05/08/2023 23:59,05-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
c85276e6-1433-454a-8318-281671ed0412,Email,Payments related,Billing Related,,6872c738-eabb-4dd7-804c-b1cff036d6fb,,06/08/2023 11:30,06/08/2023 11:31,06-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
f3d8ac87-416b-4bc1-85d4-322a5b462460,Inbound,Order Related,Delayed,,f600e505-0ce0-4121-bbfe-edffa1f01da2,,06/08/2023 15:23,06/08/2023 15:47,06-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
4c066cbe-48d4-4efc-8d5f-b59766523caa,Inbound,Refund Related,Refund Enquiry,,378b355a-3d5a-423b-a57e-412530efd6d6,,06/08/2023 18:03,06/08/2023 18:04,06-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
0563c7f8-be89-40cb-a783-e403d09b4421,Inbound,Order Related,Order status enquiry,,45ff5abf-01c4-4db7-ba01-f36cec63863b,16/07/2023 12:11,05/08/2023 23:28,05/08/2023 23:29,05-Aug-23,BHUJ,Electronics,599,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
3dec6a64-9ebc-40e7-b0d3-fce52ba0a777,Inbound,Order Related,Delayed,,d391ae81-b6b2-45a6-b6ad-365d5927e091,30/07/2023 19:56,05/08/2023 13:51,05/08/2023 13:55,05-Aug-23,SRIPERUMBUDUR,LifeStyle,639,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
538f6792-f3f7-49a8-9cd2-14fc5ba5d6f7,Inbound,Order Related,Unable to track,Good but,0b925c24-b129-4e79-b47f-3369638c1dfc,12/07/2023 22:50,03/08/2023 21:45,06/08/2023 17:55,06-Aug-23,JALORE,LifeStyle,1499,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
f14cb83d-d054-4191-9c02-25681ae85515,Inbound,Returns,Reverse Pickup Enquiry,Nice ,be24e972-5814-4fe7-88d3-939098607c39,11/07/2023 03:10,05/08/2023 16:48,05/08/2023 16:48,05-Aug-23,RANCHI,Electronics,799,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
931f6277-3480-434a-b33b-6cfb0be67b50,Inbound,Order Related,Order status enquiry,Good,f72cb3d5-af34-4ed1-94fb-663ff45f8137,04/08/2023 20:02,05/08/2023 10:49,05/08/2023 10:51,05-Aug-23,,Mobile,23999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
2ee7c14a-fad8-42ca-8bad-e30090d6e84b,Inbound,Order Related,Order status enquiry,,7d6cb418-f9f8-4e0f-a9ee-db233adf275d,,05/08/2023 09:59,05/08/2023 10:00,05-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
2ff2197f-2639-48ba-884c-f64d96e48ff4,Inbound,Returns,Fraudulent User,,a3c329c5-d828-4838-a3c1-a330e27a527e,,05/08/2023 22:40,06/08/2023 06:26,06-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
96630b44-264a-44ef-9462-d55b2524ab66,Inbound,Returns,Reverse Pickup Enquiry,,79bae466-e318-460f-9cae-0999b7d513b4,,06/08/2023 09:28,06/08/2023 09:30,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
1e32f354-d463-42fb-8740-0f0f0856cf04,Email,Refund Related,Refund Related Issues,,bb8dfacf-75ef-4d57-801f-dda549cfb270,27/07/2023 16:31,06/08/2023 11:14,06/08/2023 11:23,06-Aug-23,PORBANDAR,Mobile,5249,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
8785b15b-9ec8-4f47-81e7-cdad215437b1,Inbound,Returns,Wrong,,b358ff9a-6457-4ee1-8e87-17fe4c3701cd,23/07/2023 20:32,05/08/2023 08:16,05/08/2023 08:20,05-Aug-23,GANGANAGAR,Electronics,999,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
b5a757b6-d88d-442c-a2b9-65394028ae20,Inbound,Order Related,Delayed,,683c62ca-15fa-41a3-a294-7357596ff169,27/07/2023 10:53,05/08/2023 19:05,05/08/2023 19:07,05-Aug-23,ALLAHABAD,Books & General merchandise,2299,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
804255ad-7d8c-4217-ae75-8e1a373d71f7,Inbound,Returns,Reverse Pickup Enquiry,,980932f7-ab5d-4c60-b120-1faa6d4aa56d,,06/08/2023 08:34,06/08/2023 08:52,06-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
42575f64-c20f-41b5-b40e-6d812665e832,Inbound,Order Related,Invoice request,,3f854963-5e1e-4862-9e70-2a7d812870f8,,06/08/2023 14:14,06/08/2023 20:31,06-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
b6fed09a-9adf-44e0-9981-66a784970374,Outcall,Returns,Fraudulent User,Raised a complaint and then it was not resolved,31bd46f5-0561-4212-956b-5405e57b94dd,31/07/2023 22:45,02/08/2023 17:56,05/08/2023 11:00,05-Aug-23,NEW DELHI,Electronics,1499,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
35567864-aae0-440c-bf0c-a985462472dd,Inbound,Returns,Reverse Pickup Enquiry,,cc53390d-eb1a-422d-8f81-b218cef756aa,30/07/2023 18:42,05/08/2023 00:25,05/08/2023 13:43,05-Aug-23,PATNA,LifeStyle,299,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
7466c3e9-3028-4c0d-91a0-f59fb7d8519a,Inbound,Returns,Return request,Company policy is not good ,5bd7fe64-fc94-4ffa-b779-860580fa879a,,05/08/2023 10:15,05/08/2023 16:39,05-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
8a025f64-c4b2-4704-981b-5544e573db8d,Outcall,Refund Related,Refund Related Issues,,e88f4775-1ff2-4b73-af85-641f7c7f3584,,06/08/2023 11:22,06/08/2023 11:23,06-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
892609ba-af35-4c36-8c0a-03b5542f9c00,Inbound,Returns,Return request,,48aaa9f1-6e75-414d-9f7f-69f744e1d4b0,,06/08/2023 14:58,06/08/2023 15:04,06-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
a384e45c-1425-42e0-a00d-56e1c9f3e41d,Email,Returns,Service Centres Related,,8cedf1cc-fe0c-4288-a6d3-6aebe89c4265,,06/08/2023 16:21,06/08/2023 17:01,06-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
bead9a7b-bc87-46a5-a9a9-79cc44bc93cc,Inbound,Order Related,Order status enquiry,,8f96494e-7d8a-413e-86fd-577dab85d8a0,,06/08/2023 21:39,06/08/2023 22:18,06-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
08123357-edb9-476d-9999-f9e87eb7f1b6,Inbound,Order Related,Invoice request,Sometimes takes time to reach,d978bdfc-ec98-43c9-8055-20aa0619a257,,06/08/2023 22:03,06/08/2023 22:15,06-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
20423fb7-4f95-4c04-b55d-4d624a6ee7bc,Inbound,Refund Related,Refund Enquiry,,4737fb7b-1035-422c-971f-fe6567d56e97,23/07/2023 09:56,06/08/2023 13:12,06/08/2023 13:17,06-Aug-23,SAGAR,LifeStyle,1382,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
2a4ade20-0eb3-4503-b9c1-35781324e50b,Inbound,Returns,Wrong,Just understood my problem and got to the resolution immediately. Happy for it ,9a61de37-9fd3-4d43-92db-2cf9201ec589,,06/08/2023 01:22,06/08/2023 01:24,06-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
2f03d047-02bd-4512-b3dd-314a2292594a,Inbound,Product Queries,Product Specific Information,Please improve the audiblity because i heard my voice back while to talk with executive ,e49973bc-e3e0-446e-90c2-ab79719be18e,,05/08/2023 12:30,05/08/2023 12:41,05-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
dc823f13-4333-4343-85ae-daab124b7765,Inbound,Order Related,Delayed,Great work but plz resolve my problem,fd36d28f-a760-4844-9946-a02bd6207d89,,06/08/2023 06:05,06/08/2023 06:06,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
638d5d77-826d-4675-a2b8-614f1d8ec662,Inbound,Shopzilla Related,General Enquiry,The customer care executive was very helpful.,459d5fe4-22ba-40cd-b22f-b857abe72249,,06/08/2023 17:13,06/08/2023 17:14,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
41de729b-d9f6-4dd8-aff6-68be75984831,Inbound,Returns,Reverse Pickup Enquiry,,816fca93-33d6-4b11-9384-b8c757b7a97c,,06/08/2023 17:37,06/08/2023 19:08,06-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
cc55435e-4149-4ef8-a06b-8aa0b010b191,Inbound,Returns,Return request,,0fa1e4f6-bc88-4c74-96bf-35523c52a2e6,28/07/2023 12:13,04/08/2023 20:23,05/08/2023 10:34,05-Aug-23,HOWRAH,Books & General merchandise,655,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
cbd8708d-9051-4848-bd2f-41d25cd6e7a2,Inbound,Returns,Reverse Pickup Enquiry,,a3e31267-60e0-4671-80ff-8e89f9837025,,05/08/2023 11:54,05/08/2023 11:58,05-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
6a5d25b0-3c4e-4662-b7aa-a6f4948de462,Inbound,Order Related,Order status enquiry,,0ff028f1-1aed-46ef-baaa-3c382dbb6012,,05/08/2023 17:12,05/08/2023 17:15,05-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
4e841ee8-cede-4edb-a034-8a9e09607b18,Inbound,Returns,Exchange / Replacement,Sir apse baat karke bhut acha laga But bo delivery boy dhoka kr rha hai company   kar   hai sir mere   . Jisse usne pese thage honge.. please   or mere pese bapas dilao.1000?   usne .  ,1d815eca-a051-4b3d-8fae-1dba9326f50c,,06/08/2023 09:32,06/08/2023 10:17,06-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
8296b2a5-4f35-422f-80a3-af77ea38c93f,Inbound,Returns,Reverse Pickup Enquiry,,21a27d44-24a0-42ef-a5d6-e0f2a42a94dd,,06/08/2023 14:17,06/08/2023 14:28,06-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
c55f883f-7333-44c3-92df-7bb1f7ea5f3b,Inbound,Order Related,Installation/demo,,342db98b-2c10-408f-a4cd-9accb01182ba,,06/08/2023 14:29,06/08/2023 14:32,06-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
797abc58-b259-4882-a47c-a620ab9c6ca8,Inbound,Returns,General Enquiry,,b75c2177-0981-462b-b583-f3cc0598a1e1,,06/08/2023 15:45,06/08/2023 15:51,06-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
da936e38-ef9d-4f0d-8077-16979da2d225,Inbound,Offers & Cashback,Other Cashback,,226ca06a-73a7-46d7-8a9b-c27a71b7edc9,,06/08/2023 18:40,06/08/2023 18:46,06-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
701a5aef-2be0-47ab-87b3-091cf095c93d,Inbound,Order Related,Order status enquiry,????????,2ce76b8a-315f-4d60-a1ae-d7ccb1d96599,24/07/2023 19:47,05/08/2023 22:27,05/08/2023 23:56,05-Aug-23,KOLLAM,Home Appliences,2649,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
cbed43dd-34a9-4617-b989-3d26b262494a,Inbound,Feedback,UnProfessional Behaviour,,baa43c3d-d681-47e4-bdde-0f20c9981a83,,05/08/2023 08:43,05/08/2023 08:45,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
dcc8a397-d5e0-40bf-b67b-6ce4284f3add,Outcall,Order Related,Customer Requested Modifications,,8de9f99a-0f31-4309-b3dc-9d917d589ebd,,05/08/2023 09:28,05/08/2023 09:35,05-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1ec4423e-0cfc-4060-98c0-cb8bbbe4d0b3,Inbound,Returns,Exchange / Replacement,,2d366d04-f6c9-404f-832c-b2d62de66351,,05/08/2023 12:12,06/08/2023 10:25,06-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,4
72ecb895-658b-4437-94ec-1f93b05de3df,Outcall,Order Related,Order status enquiry,,ab6bbdcb-9253-4e2a-a73c-bde9622fa6d5,,06/08/2023 16:18,06/08/2023 16:18,06-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bb8d7180-39a5-4cda-b988-fb3e7c63e593,Inbound,Product Queries,Product Specific Information,,dbd9ab37-cccb-4fbf-85f2-6058fc148857,,06/08/2023 00:04,06/08/2023 00:06,06-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
4ba089d3-4181-4c84-ad6a-c2ddbcb4d2a2,Inbound,Returns,Wrong,,487eb3f8-f4de-43f2-87bb-83bc325d72fd,,05/08/2023 19:13,05/08/2023 19:40,05-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,4
367ace52-2929-43df-be37-ffa8f668f188,Inbound,Returns,Reverse Pickup Enquiry,Good ,ba54b3f9-9cac-49c2-ae05-f7f2c1d44902,,06/08/2023 11:59,06/08/2023 12:04,06-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
7d90f97b-63b7-4219-bc7f-31377c8b5d79,Inbound,Returns,Wrong,,2b545af0-157c-4349-a5b0-eacebd5484f4,,06/08/2023 18:52,06/08/2023 19:15,06-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
763b4dc4-b523-4d36-9050-e5209f7db277,Inbound,Cancellation,Not Needed,,30022c03-8c1c-4a5f-9e41-878c73bdc4c9,,06/08/2023 16:39,06/08/2023 16:39,06-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
f38ab278-bce3-457c-a82c-f882b4e1bcc2,Inbound,Returns,Reverse Pickup Enquiry,,5568514f-2f4d-44cc-a613-2e0b561f2d7c,,06/08/2023 16:40,06/08/2023 18:22,06-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
b98b8d7c-7db2-473c-a3e0-c9ea2fe85759,Inbound,Order Related,Installation/demo,,d90ed562-8b58-4f17-b7cb-2edcdd9caa3a,,06/08/2023 18:14,06/08/2023 18:15,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
3433600c-40c3-4246-934f-6b1418d4689f,Inbound,Order Related,Customer Requested Modifications,,41bd69a7-1f8a-4da7-b76e-6badb298ee55,,06/08/2023 22:36,06/08/2023 22:37,06-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
1fb83f47-f537-4417-bf94-189455563881,Inbound,Order Related,Order status enquiry,Nice ,97651bb4-7be7-4ba3-9c47-8e5253bf5949,02/08/2023 15:09,05/08/2023 11:15,05/08/2023 11:17,05-Aug-23,SAMBALPUR,Electronics,999,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
c6de7ef8-31ae-465e-ac99-b2c3f121c5a6,Inbound,Order Related,Seller Cancelled Order,,dee78ec1-4958-4fb3-851e-53cead4b60e7,03/08/2023 21:56,04/08/2023 21:46,06/08/2023 16:52,06-Aug-23,MUMBAI,Mobile,72999,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
db2e966b-47e8-48ee-9a4d-ba7c2a00492f,Inbound,Payments related,Payment related Queries,Good,fa1096c6-c4b6-421e-8415-0201162e8376,,05/08/2023 16:19,05/08/2023 16:31,05-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
40640b57-c220-486e-899d-c4664123bbc6,Inbound,Product Queries,Product Specific Information,,b7d3db32-e60d-43a0-8da7-091d3033324a,,05/08/2023 16:55,05/08/2023 16:56,05-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
ccda8667-f30c-45e2-9409-0939699b6544,Inbound,Order Related,Delayed,,e8e43fae-23bc-4631-98ed-d457d98c569e,,05/08/2023 20:02,05/08/2023 20:05,05-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
a206ecc9-3fbb-4b3f-b19b-17c8bc6dd046,Inbound,Order Related,Customer Requested Modifications,Great work for customer service,b7617f6d-b875-48a5-ad55-ca5eddb5379c,,06/08/2023 10:33,06/08/2023 16:54,06-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
ec3e0fde-a2e9-4325-86d7-af89eb1d6ed3,Inbound,Returns,Exchange / Replacement,,9d14b10e-d45c-465f-aa04-d206a1eddfd6,,06/08/2023 16:29,06/08/2023 22:12,06-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
52ee18b7-6826-4aeb-bfaf-c14b98e8b3fc,Inbound,Feedback,UnProfessional Behaviour,,829ebe62-7066-4320-b344-5d41c36722ea,29/07/2023 18:06,05/08/2023 22:15,06/08/2023 15:36,06-Aug-23,GURGAON,Books & General merchandise,175,,James Williams,Brayden Wong,John Smith,>90,Evening,1
1670350b-4ccb-4ffb-9a04-3bec34a1b874,Inbound,Returns,Damaged,Good service ,4276a451-2640-4a31-a02a-6b5bae28dcb1,,05/08/2023 16:16,06/08/2023 00:46,06-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,4
b26a84dc-d583-4557-b862-4e7a782a3672,Inbound,Feedback,UnProfessional Behaviour,Improve delivery service ,7be7c31f-197b-4463-a2ad-e9a8a678dc5f,,05/08/2023 20:28,05/08/2023 20:29,05-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,3
b23a14cc-ceeb-4bfe-8418-e0b66ca19d79,Inbound,Feedback,UnProfessional Behaviour,Good ????,463bc7eb-c708-46b3-aea8-d48c68ad590f,,06/08/2023 19:46,06/08/2023 20:03,06-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
d7224a51-5955-4b4c-98ed-ed8341de585a,Inbound,Returns,Missing,,24e62e0d-2684-452b-b8fe-1e3490c164f3,,05/08/2023 23:51,05/08/2023 23:54,05-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
af93cd26-4b75-49d6-8baa-9a3b1bbace72,Inbound,Returns,Reverse Pickup Enquiry,Good communication skill,fe35895c-5740-40df-b5a2-b267acea8a64,,06/08/2023 14:09,06/08/2023 14:13,06-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6b425c0b-7304-4991-9a14-b726fed4aabc,Inbound,Order Related,Delayed,,d9e11a49-b567-415c-92dc-5f39ab3a793a,03/08/2023 13:48,06/08/2023 12:38,06/08/2023 12:51,06-Aug-23,CHANDIGARH,Electronics,1299,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
de501f74-f301-4680-a1e3-a6235b2f8e3b,Inbound,Product Queries,Product Specific Information,,62b00ab3-e671-48b4-9445-e750c1db14c4,,05/08/2023 01:07,05/08/2023 02:17,05-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
50e31435-5e11-48ef-ad46-bd299238e30c,Inbound,Order Related,Delayed,Good,1d045c3b-14b5-4136-b849-12ad961eb38b,25/07/2023 19:15,05/08/2023 12:07,05/08/2023 12:09,05-Aug-23,SHADNAGAR,LifeStyle,216,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
c823d507-18d9-4d94-bb84-e86d4f3ddc1a,Inbound,Order Related,Delayed,Shopzilla Delivery very Very late...many times..I m not Satisfied. ,db0c2852-ac1e-40ad-b2a2-006bdda68e9c,26/07/2023 22:31,05/08/2023 22:42,05/08/2023 22:44,05-Aug-23,PUNE,LifeStyle,556,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,4
8c188dfd-cf44-45c9-90a1-2da4e7c86e3d,Inbound,Returns,Service Centres Related,,cfb4cf5d-398a-4808-afbf-7ff5b56dd149,16/11/2022 17:48,06/08/2023 11:28,06/08/2023 11:28,06-Aug-23,ICHALKARANJI,Electronics,1975,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c50501f3-990f-49bc-a04c-c9b7ae8f22b3,Inbound,Returns,Return request,,35afd5cd-ed75-4c12-84ed-7c36dc0be955,24/06/2023 15:48,05/08/2023 08:37,05/08/2023 09:51,05-Aug-23,BANKURA,Mobile,32999,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
d7530279-81c8-43a5-b51c-cc97c13d8a08,Inbound,Product Queries,Product Specific Information,,ab6c8afe-e932-4e1f-8cef-bc466b66efc2,,05/08/2023 12:06,05/08/2023 12:06,05-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
1701ecaa-ac37-4baf-951b-1373555ee257,Inbound,Returns,Return request,,82be0406-31f3-458b-8c02-3c7b0155a3af,,06/08/2023 08:34,06/08/2023 08:36,06-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
a305b29e-e5f3-479c-920d-226e9e6196f5,Inbound,Order Related,Order status enquiry,,d6b5dc16-204b-4027-9382-b0756bb8f474,,06/08/2023 13:21,06/08/2023 14:02,06-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
e9add02c-1725-4d1e-ace5-a6a155adb453,Inbound,Returns,Fraudulent User,Shopzilla customer care service is soo good,e5f61406-fee5-4335-b781-bd4d4b65c8fe,,05/08/2023 21:08,05/08/2023 21:27,05-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
59a381b7-3776-41be-9b1a-556739b8c6c3,Inbound,Payments related,Online Payment Issues,Agent was helpful ,33bb27be-6981-41bc-81c3-d61157dd34c5,,05/08/2023 12:14,05/08/2023 12:40,05-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
7f35b8c6-4433-4168-9318-f08de8ee98d3,Inbound,Order Related,Order status enquiry,very bad service delhvery peson??,a9bf2071-7817-4b25-9096-15b783b057af,,06/08/2023 11:54,06/08/2023 12:05,06-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
dfb8ec7a-106f-4851-9678-f0e736b17c71,Inbound,Returns,Reverse Pickup Enquiry,,9ec6901f-dd13-4b43-a357-f6e691452141,,06/08/2023 19:13,06/08/2023 19:13,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
6a7f2554-4ae5-46eb-9b70-8fd9cb4d0d42,Inbound,Returns,Return request,,7f980455-f33b-4bda-9851-9ae684d2f4f1,25/07/2023 16:45,05/08/2023 16:52,05/08/2023 16:55,05-Aug-23,JHARSUGUDA,Electronics,999,,Shelly Huber,William Park,John Smith,61-90,Evening,5
f6afceaf-d186-450b-8046-c54bbad9829d,Inbound,Returns,Wrong,Good ,c3d1e62b-1985-4a5b-9b83-590b21efe818,,05/08/2023 10:20,05/08/2023 10:22,05-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
b47e0327-d183-491e-81b0-e50d5c2c3e7c,Inbound,Order Related,Order status enquiry,Good ,93d50c80-e17c-4219-a060-db5fc0459f57,,05/08/2023 20:40,05/08/2023 22:24,05-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
9fc4de15-310f-4484-8c00-cb143e92a356,Inbound,Order Related,Order status enquiry,Nice,8ad2e451-5aae-4598-a6d2-7c81eb72cfef,,06/08/2023 08:03,06/08/2023 08:03,06-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9fa41736-4b64-45a7-8805-73be3eb6ff92,Inbound,Returns,Damaged,,d3e07e8b-e6bd-4ab1-8138-734a78ed05e8,,05/08/2023 17:49,06/08/2023 16:30,06-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
c2c7b72b-b98f-4a0c-b4a8-79dd78f6bd0a,Inbound,Returns,Fraudulent User,,299f829a-476a-4424-ba51-5926c03a06cf,,06/08/2023 13:19,06/08/2023 13:23,06-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
2e4e6cea-51c0-4f5c-b2a3-4a85d2bb0d78,Inbound,Returns,Reverse Pickup Enquiry,,58f48028-c3e3-4aac-a5d0-2a7959782654,,06/08/2023 14:01,06/08/2023 14:02,06-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
2e308c19-ba9f-4c2f-998b-4fdabe95483e,Inbound,Refund Related,Refund Related Issues,3rd class Shopzilla ,390d8cbf-5aa0-4717-b710-461c9bbe7a61,15/06/2023 17:49,06/08/2023 18:14,06/08/2023 18:18,06-Aug-23,NANDED,Books & General merchandise,203,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
8afd4aaa-e217-4ba6-90cd-2cb4546363a1,Inbound,Returns,Fraudulent User,,68b86bcc-3fa5-4c52-b17f-33f406f3e368,30/07/2023 17:31,03/08/2023 22:07,05/08/2023 19:14,05-Aug-23,DHANBAD,Books & General merchandise,87,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
0ef0cec2-747b-4c73-85a1-c256a95bec67,Inbound,Shopzilla Related,General Enquiry,Thank you  ?,55f9a082-93f1-4ccf-8dc5-ad7665bba7cc,,05/08/2023 08:26,05/08/2023 08:36,05-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d56b415c-0aea-4ba0-9803-323ac555fc9f,Inbound,Cancellation,Not Needed,,e968f186-1066-4a2e-8300-218f5cb32f8a,,05/08/2023 14:01,05/08/2023 14:05,05-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
160b44ef-2ce2-4972-bf6c-2df5eaf4b55f,Outcall,Returns,Reverse Pickup Enquiry,,84f78c9b-51b5-4e20-9543-fa39823aa5fd,,05/08/2023 21:31,05/08/2023 21:42,05-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,1
c46595a0-599f-4d02-8730-774ee1015907,Outcall,Returns,Fraudulent User,,815345a3-3c8e-4769-9ba1-a68ad760f37a,,06/08/2023 12:01,06/08/2023 12:05,06-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
49cc6b00-5578-44f5-a7a7-c2958e584059,Inbound,Returns,Exchange / Replacement,,f9c6552b-ba97-4b30-b04c-38b94e3c53d2,,06/08/2023 13:55,06/08/2023 14:14,06-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
ec6f9ce9-4b2d-4e9d-a91e-5a31a7eef9f3,Inbound,Cancellation,Not Needed,,71415a70-d206-44e6-a567-66f9e562ec25,,05/08/2023 06:30,05/08/2023 08:02,05-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
8bfe5023-ba9d-4c1f-8794-c852b4b6aa4f,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,f10672c6-9806-4781-aa3a-a4556f74d67e,,05/08/2023 14:54,05/08/2023 15:09,05-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
407d82db-c8c6-4a37-bff9-b07e992e0264,Inbound,Returns,Reverse Pickup Enquiry,,83883b54-f962-47f8-9781-d3c95dedb31d,,05/08/2023 15:13,05/08/2023 17:45,05-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
eeaedf22-6054-41dd-92c1-d6c98c839b32,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,5e8f01eb-80f6-4473-801c-03ba68e12e33,,05/08/2023 17:33,05/08/2023 17:35,05-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
5d6636ae-1052-4da2-b35a-336be982ad79,Inbound,Returns,Return request,Excellent job by customer support executive ,266d5a80-8407-4a92-80a2-a39e164becff,,05/08/2023 23:28,05/08/2023 23:43,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f005a961-9b64-4fe7-85df-07bc772dfba4,Inbound,Payments related,PayLater related,Good,5b5fd4c8-a464-4947-803b-6520a701c54a,,06/08/2023 12:42,06/08/2023 12:44,06-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
ec171075-0726-416b-8999-6a143c50a33b,Inbound,Product Queries,Life Insurance,I am Happy with this support team agent????,b0516687-9d1e-4560-a208-99e698382252,,06/08/2023 21:53,06/08/2023 21:56,06-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
cce585e7-016d-4da2-a60c-82be8f92c060,Inbound,Returns,Return request,Good ,42b9c1c6-b733-4384-90fe-4372c4ac3e8b,,05/08/2023 07:02,05/08/2023 07:08,05-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
612ea631-dc30-48b6-950a-c32e9b6b6343,Inbound,Returns,Missing,,348b3340-bf00-48ed-b012-6676eafd5dd3,,06/08/2023 17:08,06/08/2023 17:11,06-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
1e3e3d0c-6625-477b-8e44-2f5367ed393c,Inbound,Refund Related,Refund Enquiry,Good ,3e143a37-e3ec-4809-bf9f-1522eacadbda,,06/08/2023 16:55,06/08/2023 17:16,06-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
d6fe9805-3fee-46c4-a784-0137e8caaa62,Inbound,Returns,Reverse Pickup Enquiry,Very good service for Shopzilla,06c17c2e-47f9-4fcb-a2e7-e14e2a259f97,,05/08/2023 13:54,05/08/2023 13:55,05-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
597cb0c8-d91e-4641-a766-b5fc8a13f344,Inbound,Returns,Return request,,718aef57-e860-4947-9c7b-2567d9182480,,06/08/2023 16:20,06/08/2023 16:22,06-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
c9751e77-406b-4300-b753-1edd5e73657c,Inbound,Returns,Reverse Pickup Enquiry,,8b0a8a94-4a2c-4634-9ff4-95b525d8d031,,06/08/2023 22:34,06/08/2023 22:44,06-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
362916a7-33b5-4661-98e4-b02782d5614d,Inbound,Returns,Reverse Pickup Enquiry,No solutaion give me by custmer service,1951fb95-5872-4b55-845b-8790a764f8df,28/07/2023 13:44,05/08/2023 10:45,05/08/2023 11:29,05-Aug-23,SIKAR,Electronics,1699,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,1
a5138182-866b-4345-ada4-0f6a084a5b3c,Inbound,Order Related,Installation/demo,,a810e1dc-cb67-4de3-b64f-061868b618b0,,05/08/2023 20:26,05/08/2023 20:27,05-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
348e17a7-1cdd-4ba3-8c35-6c3c8761dc1e,Inbound,Order Related,Order status enquiry,No thanks,612af971-1cff-4949-b436-775676a0b8ba,,05/08/2023 20:36,05/08/2023 20:38,05-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
19abd38d-6ffd-4baa-a4fc-993fe5166fa1,Inbound,Shopzilla Related,General Enquiry,,c31733c0-eccb-4188-afee-1a3b825f4c0e,,06/08/2023 10:50,06/08/2023 10:51,06-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
f9f66174-022d-443d-b73d-839ad650685a,Inbound,Cancellation,Not Needed,,55aeb576-5895-4f83-8d9e-722035b8b99f,,06/08/2023 19:38,06/08/2023 19:51,06-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
cb2eb8c6-3bb0-4b00-b2c0-1158248dcc02,Inbound,Order Related,Priority delivery,,7bbb1d19-ec82-49fa-9518-b6cdd6a3ca47,,06/08/2023 18:44,06/08/2023 18:48,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
6db43460-5ea4-4a26-a4eb-816b444fa176,Inbound,Returns,Reverse Pickup Enquiry,,0280c292-5422-4430-a994-659cc851e49e,25/07/2023 21:45,04/08/2023 11:30,05/08/2023 21:07,05-Aug-23,DAUSA,Books & General merchandise,827,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
708351dc-cb0e-49c5-9b3f-a363dc895442,Inbound,Order Related,Order status enquiry,Nice,3f2db6d7-92d9-48c6-81aa-8e2f1720b215,,05/08/2023 19:09,05/08/2023 19:10,05-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
d6b11a45-94d9-4742-9646-71e7d45e5e28,Inbound,Returns,Reverse Pickup Enquiry,,dd2084cf-c326-4351-90c9-4eb0f8c9924a,,06/08/2023 16:23,06/08/2023 16:30,06-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
4fa3ff2f-a361-4875-bd9a-be27db237052,Inbound,Returns,Reverse Pickup Enquiry,,a7899662-dd04-40a7-b422-699f8fe20353,,06/08/2023 16:26,06/08/2023 16:28,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
3e83aceb-407b-4c59-b405-d1982dbbddd6,Outcall,Returns,Return request,,9a9027c4-3eb4-475d-970f-0665f21364e8,,06/08/2023 19:07,06/08/2023 19:09,06-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f09d3870-7978-4483-9853-0e9fcf44b899,Inbound,Returns,Exchange / Replacement,,3fd90d52-f98e-4327-b324-8722fc6ce90a,,06/08/2023 19:20,06/08/2023 23:27,06-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
eea2eea6-1911-4793-adc3-890fd563cb9d,Inbound,Returns,Reverse Pickup Enquiry,,4a7741fe-215d-4f85-a0ed-2cce7b1887bb,22/07/2023 11:25,06/08/2023 13:29,06/08/2023 13:31,06-Aug-23,KOLKATTA,Furniture,389,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
f386cee0-7bb6-4f2c-9941-7c4b37857f67,Inbound,Cancellation,Return cancellation,,0af4b4c4-19cc-4e17-9c9e-06b1664055ea,,06/08/2023 15:06,06/08/2023 15:18,06-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
71c5ff6f-6e9b-405f-a058-0b4590827178,Inbound,Order Related,Invoice request,,d1b62bd8-2323-46b3-a19a-99f52d017669,,06/08/2023 15:21,06/08/2023 15:23,06-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2e183ebf-f3ca-4b65-b838-51bee47b66f8,Inbound,Order Related,Delayed,,a1f16635-162b-4fd6-bcf0-766be83e6b2a,01/08/2023 10:12,05/08/2023 22:13,06/08/2023 16:58,06-Aug-23,PATNA,Books & General merchandise,32,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
971d41b4-9ea8-495e-868c-ed2180a6a7ea,Inbound,Returns,Return request,,12e441d2-90ce-4164-a191-e13fce7729ff,,05/08/2023 16:56,05/08/2023 16:58,05-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
8a741fe6-492c-4421-85b7-6baf92793e4a,Inbound,Refund Related,Refund Enquiry,,e147f983-8dbe-43a1-95de-ad73172ed4d5,,05/08/2023 23:55,06/08/2023 01:12,06-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
5b0c4486-5d4c-42fd-baa1-fec65f3a75d7,Inbound,Cancellation,Not Needed,,037be5e4-2760-40b2-9e01-c2b5832f1d54,,06/08/2023 11:08,06/08/2023 11:10,06-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
8e4e2c12-8098-475c-a73e-1b03f8c067f2,Inbound,Returns,Reverse Pickup Enquiry,,3fb74f43-638f-44ef-88bd-b6592085402d,,06/08/2023 12:18,06/08/2023 15:40,06-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,1
c2ec40d3-baac-4872-abd9-e3599b1c6c93,Outcall,Returns,Reverse Pickup Enquiry,Resolution for an issue is very bad. ,aba3dfd0-958c-4d73-8bbd-4a3cc3c79095,,06/08/2023 17:17,06/08/2023 19:37,06-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
a60c25ce-7801-4bcf-8846-e49d439eafca,Outcall,Returns,Reverse Pickup Enquiry,,af6f2dbd-0096-4af7-856e-3d811ffafe92,,06/08/2023 17:33,06/08/2023 18:39,06-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
7e4cc49b-e4c4-4b1a-a1cc-096b266adf7f,Inbound,Returns,Damaged,,741eb150-d055-48ab-a5fe-a1747736f326,,06/08/2023 19:42,06/08/2023 19:45,06-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a7a3a662-85d8-46b4-8aa7-43936b40d522,Inbound,Order Related,Installation/demo,,99286dcd-659e-4c84-9727-12c01a36faf4,,06/08/2023 20:18,06/08/2023 20:23,06-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
b8fccf49-711e-486f-babd-b72426091dd5,Inbound,Order Related,Order status enquiry,Happy to talk,371e8b2f-8f93-4e6b-8765-e0888c3956d0,01/08/2023 13:39,06/08/2023 09:08,06/08/2023 09:12,06-Aug-23,DEHRADUN,Electronics,7960,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
153106c3-d1f0-45df-a8c0-d6a909110346,Inbound,Returns,Fraudulent User,Thanks ,1e6d4db9-7f80-4a8e-b71c-52e1d5ce3355,,05/08/2023 09:45,05/08/2023 09:47,05-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
93895ea9-8c23-497a-9d40-be32bcd86931,Inbound,Returns,Return request,Nice experience ,781aaa06-a7ec-4fa1-953c-e6f0716890fd,,05/08/2023 11:31,05/08/2023 14:34,05-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
d5de3601-908a-44bc-adcf-388e0bef7499,Inbound,Returns,Reverse Pickup Enquiry,No,565ad704-6656-4ee4-b000-d9ff9646ccb7,,05/08/2023 11:34,05/08/2023 11:35,05-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
56574ada-030b-4ba3-ade2-1bd6098efa13,Inbound,Order Related,Installation/demo,,126c9aaf-d8d7-4aa2-986a-4844caa154bd,,05/08/2023 22:49,05/08/2023 22:59,05-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,2
eb40d5f3-c1b2-44c3-b998-b5264341f16c,Inbound,Order Related,Order status enquiry,,4a57a0aa-1d73-401c-9cc9-6d20ac6161e9,,06/08/2023 22:22,06/08/2023 22:24,06-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
c88c1548-cf28-4a76-b306-a8a4f0c0e7c9,Inbound,Returns,Fraudulent User, . ??????? ,10a8284d-e914-44d6-9d76-43c52bfb7595,,06/08/2023 15:54,06/08/2023 15:58,06-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
229e8fc3-46c8-4b5a-ac40-cd6d3fe005f1,Inbound,Product Queries,Life Insurance,Good ,c120fbc1-df0a-4acf-bb9c-38d57f81ef6f,,06/08/2023 13:47,06/08/2023 13:50,06-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
b3135241-2ebc-4c72-9ac0-6514b95fd7c2,Inbound,Returns,General Enquiry,Very good ,b5fe7d05-1143-4212-ac66-3cca02260e10,12/07/2023 12:28,05/08/2023 22:16,05/08/2023 22:19,05-Aug-23,BHABUA,Home Appliences,1699,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
756b66ca-0bc2-4c61-9fde-ff9103d54419,Inbound,Returns,Return request,Thank you for customer care support to reslove my problem,614693d2-bfb0-4e2f-be0d-caee79d05c94,30/07/2023 23:07,05/08/2023 07:42,05/08/2023 07:44,05-Aug-23,BHOPAL,LifeStyle,1199,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,4
b0c1718c-a5c2-47fc-9011-cbae21f62bd4,Inbound,Returns,Reverse Pickup Enquiry,Good ,55bed790-b425-44ce-a17e-50ed37a6d77e,,05/08/2023 20:03,05/08/2023 20:05,05-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
b28ccfb0-80a9-42b9-a2d6-e32109b28078,Inbound,Refund Related,Refund Enquiry,,7a3915df-58eb-4933-a5a3-6d9c667b6593,,06/08/2023 12:43,06/08/2023 12:44,06-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
024c0ad6-044d-4d9e-b1d2-f05e43799626,Inbound,Order Related,Order status enquiry,,d91120fe-8a3b-4612-922f-92ca060f9b34,,06/08/2023 13:17,06/08/2023 14:56,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
4fec2ad6-d70d-4aa6-8ce1-26b311d0d860,Inbound,Returns,Reverse Pickup Enquiry,,3e9dc2eb-f4aa-4901-8f37-b88f44c6dc50,,06/08/2023 14:23,06/08/2023 16:31,06-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
fde9c0c9-76f1-4a70-8179-9599a3033f2d,Inbound,Returns,Reverse Pickup Enquiry,,3e9519e1-006d-455d-ace2-a66eaffedaee,22/07/2023 16:18,05/08/2023 17:13,05/08/2023 17:14,05-Aug-23,KANNAD,Home Appliences,349,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
3f48a734-73c0-44d5-941a-44b581d286f4,Inbound,Order Related,Installation/demo,Good ,a0dd1aa5-70a8-4352-9132-69a27b7c78d8,30/05/2023 14:52,02/08/2023 12:52,05/08/2023 06:00,05-Aug-23,CHAPRA,Electronics,1099,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
d4fb4c0f-4f0b-4132-867b-7f0d0f8e77f4,Outcall,Returns,Reverse Pickup Enquiry,,7ef9a278-1fbc-4949-8719-7f9aae4be151,25/07/2023 08:19,05/08/2023 15:11,05/08/2023 15:23,05-Aug-23,PATNA,Electronics,1899,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,4
b36b8727-d7aa-4977-b2bf-8f261b13f534,Inbound,Refund Related,Refund Enquiry,,c990a33c-5354-42e7-ae31-64155f6d1b63,,05/08/2023 16:40,05/08/2023 16:44,05-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
0aefa7aa-7d09-4a40-8e2e-da730473b58a,Inbound,Order Related,Delayed,,bcd6aee6-c080-4c33-9721-304c69d7c230,,06/08/2023 19:17,06/08/2023 21:22,06-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
cc0ba656-f0e1-43e3-ad47-b74169ddec62,Email,Order Related,Delayed,,40853611-cf3d-45f6-a633-1f7fd8fc0014,,06/08/2023 23:01,06/08/2023 23:11,06-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
67f3a236-9bed-494e-8890-c1c1d13b51b1,Inbound,Returns,Return request,Coustomer support is good but not solved my problem ??????????Please return my product ????????,a0cb0ec9-b5f4-490f-b5d4-1d2c2227ea17,09/07/2023 12:51,05/08/2023 12:45,05/08/2023 12:46,05-Aug-23,BARASAT,LifeStyle,999,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
be7bdd49-51d7-4325-a650-8ee306832972,Inbound,Returns,Return request,,f21d8cc1-9959-440e-a98b-e0a0fe1d5252,,05/08/2023 16:42,05/08/2023 16:43,05-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
efc6da6d-ebf4-4e0d-8693-a348551b5ceb,Inbound,Order Related,Installation/demo,,305ad367-75d6-40b4-b587-b2b143e6f594,,06/08/2023 10:52,06/08/2023 23:49,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
e05c3503-8626-46a1-aeaa-88255924781c,Inbound,Returns,Reverse Pickup Enquiry,Please Shopzilla wallet,3436dcfa-5e94-4e2d-94c7-72f9e57a3b14,28/06/2023 17:08,03/08/2023 20:12,05/08/2023 19:36,05-Aug-23,PUNE,LifeStyle,1709,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
b3d65fd9-d48a-47b8-a96c-3f9a3f2a1a7c,Inbound,Product Queries,Product Specific Information,:),de75de06-415c-4566-8127-71548ba1e94d,,05/08/2023 17:44,06/08/2023 09:18,06-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
04aac4fd-28ee-4552-ab96-6a3d161ce16d,Inbound,Returns,Reverse Pickup Enquiry,,6c54a937-b3d8-4507-80e1-abbb78a98ac7,,06/08/2023 12:57,06/08/2023 13:35,06-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
12c1de02-2e78-4275-9e5e-ebce98afb6e7,Inbound,Returns,Wrong,,d4b12252-81bb-433f-a9fe-aa8535bcf18f,,05/08/2023 13:38,05/08/2023 13:42,05-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
46103520-8f0f-4d5f-b053-394cd993a3df,Inbound,Returns,Exchange / Replacement,,92210b1f-e295-4994-982b-e9bd1763d334,,05/08/2023 16:34,05/08/2023 16:38,05-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
bf7dcf49-1deb-47f9-88d0-b42defb0d5e8,Inbound,Order Related,Order status enquiry,None,df47b9d6-a501-40b0-9356-d94db8217194,,05/08/2023 23:18,05/08/2023 23:19,05-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
18b91c28-bbe6-4002-ae7e-346052f36c11,Inbound,Returns,Reverse Pickup Enquiry,,6dc17a58-bc98-42df-aab8-8f10994fc05f,,05/08/2023 23:36,05/08/2023 23:37,05-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
40088d48-a59d-438b-9286-bbbac2b3fb1a,Inbound,Returns,Reverse Pickup Enquiry,,2c447acf-01ba-4dac-8f68-d7505d8efe29,,06/08/2023 07:05,06/08/2023 07:07,06-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,2
0f7bb778-4945-4f96-ba58-71644be2cda5,Inbound,Returns,Reverse Pickup Enquiry,,b750eeb6-5740-464c-ba6e-2fee4f789e51,,06/08/2023 17:44,06/08/2023 19:08,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,4
f97a9a29-ffce-4496-a715-e17b41312a24,Inbound,Returns,Return request,,8c68401a-ebf9-46da-a120-c53b16d56f86,,06/08/2023 19:02,06/08/2023 19:11,06-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ccd8df46-d0fd-4fa3-b1db-41101735e237,Inbound,Shopzilla Related,Shopzilla Rewards,Good ,db1be442-9332-466d-a03d-1dd628ab3617,,05/08/2023 11:11,05/08/2023 11:11,05-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
fb20b79a-7b4b-48ea-8350-71c9682d373c,Inbound,Feedback,UnProfessional Behaviour,,162d7689-bb56-4ab0-8f27-388252bfbef6,,05/08/2023 15:10,05/08/2023 15:15,05-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
208a2579-4432-4199-b448-d37adbb239ce,Inbound,Feedback,UnProfessional Behaviour,,045d54b2-6144-4eac-a760-382018c39dab,,05/08/2023 16:18,05/08/2023 16:21,05-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
728ef042-5606-49df-98ae-0d40ef7a0beb,Inbound,Order Related,Order status enquiry,Good ,ebb05624-314c-4f7e-943b-bbcc2f3ae3eb,,05/08/2023 23:37,05/08/2023 23:38,05-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
06f16903-1670-465d-b33c-d5e3edf117cf,Inbound,Returns,Reverse Pickup Enquiry,Great,25cc8cb5-b4d2-40f3-9160-532e83f31112,,06/08/2023 18:41,06/08/2023 18:41,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
dc5550f1-783f-4325-aebd-88f49011790d,Inbound,Returns,Fraudulent User,Nice customer support for Shopzilla,774e3b98-614b-43e8-a58b-79d52fb99bbc,25/07/2023 10:52,05/08/2023 15:34,05/08/2023 15:44,05-Aug-23,KAIMUR,Electronics,4460,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
568fc578-19be-4247-a4e2-0acf432cb235,Inbound,Shopzilla Related,Other Account Related Issues,Good performance ,1014dff1-c977-4379-8ac3-27d7e551f8fc,,06/08/2023 15:29,06/08/2023 15:44,06-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
c4b7d8ce-5f8a-4b8a-8d45-696d17d4e6fa,Inbound,Returns,Fraudulent User,,4515d76d-f127-48ba-8f47-295b7cabcbc9,,05/08/2023 22:15,05/08/2023 22:18,05-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
63343902-730a-4ecd-9849-a1e858fa540a,Inbound,Returns,Fraudulent User,Overall very nice experience with talking to your customer care executive. Thank you Shopzilla. ,9f27a0f4-d792-4e08-b0c9-55cd6fe53002,,05/08/2023 15:10,05/08/2023 16:31,05-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
7e46a475-0aa0-4cb8-8337-c693b976f956,Inbound,Returns,Reverse Pickup Enquiry,,4c7c9ae3-b7a8-4550-a348-6ce68055e8ba,,06/08/2023 22:10,06/08/2023 22:26,06-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
b40cd66a-e716-4136-8e91-f2f8977d0cce,Inbound,Returns,Reverse Pickup Enquiry,,e1137854-7aa5-4941-97a7-16e23f1d42d1,13/07/2023 09:30,05/08/2023 10:01,05/08/2023 10:17,05-Aug-23,BALASORE,Home,947,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
8164ba36-7bde-483b-bff2-99caf2e29d90,Inbound,Order Related,Installation/demo,,73a652df-2661-4af1-b0c9-c51a92544211,,05/08/2023 11:39,05/08/2023 17:51,05-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
ae7a7e2e-9f8d-4435-b7e1-933cb524ed95,Inbound,Returns,Missing,,caa44401-0457-4673-be8d-f18d00a64d69,,05/08/2023 16:43,05/08/2023 18:10,05-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8a3847b7-6dac-4f5b-956c-1810bfc470d1,Inbound,Order Related,Order status enquiry,Very good coustumer saport,9ad0ca10-7989-4813-a1d3-e5bfab6caa60,,05/08/2023 20:09,05/08/2023 20:09,05-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
6996e1c6-116f-40b7-9b72-86315485df53,Outcall,Order Related,Order status enquiry,,3f46dc30-adb1-4abb-b209-6d7e973f7e23,,06/08/2023 00:45,06/08/2023 00:52,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
ecf76f8e-60f2-4175-8604-b12b06d84b9d,Inbound,Order Related,Order status enquiry,Good ,10fce7b5-c9fd-4052-81a8-8e17d4ddfb74,,06/08/2023 22:51,06/08/2023 23:09,06-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ed67783c-f957-4471-ba8a-9be25ce05c4b,Inbound,Returns,Fraudulent User,,2f53c6e3-7358-484f-8ab2-29bed53d087b,,06/08/2023 22:51,06/08/2023 23:10,06-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
bf879e35-18a9-40f0-a7dc-ea5f85957ebd,Inbound,Cancellation,Not Needed,Faaltu experience ,702fa43c-17e1-4cf6-8d63-64f18fc02015,05/07/2023 20:09,05/08/2023 22:51,05/08/2023 22:58,05-Aug-23,DAPORIJO,Home Appliences,21799,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,1
b6166714-414e-4b36-befa-54d19a2e68a2,Inbound,Order Related,Delayed,Need some training to delivery executive.,c8a04c5c-f00a-4120-ade8-22eec2d19557,30/07/2023 19:52,05/08/2023 20:07,06/08/2023 15:03,06-Aug-23,NELLORE,Electronics,3499,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
8d51bc28-8c11-4bdf-bdff-9afc7e9da031,Inbound,Order Related,Priority delivery,Lovely person ,3403aa23-d4eb-4d4f-840a-2b17c7f038db,02/08/2023 21:49,05/08/2023 20:48,05/08/2023 20:49,05-Aug-23,KATHUA,Home,729,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
45a92a79-4705-4770-a414-ad4bcd333767,Inbound,Returns,Return request,,01bd7ff7-fec0-4f1f-879a-c16d669421d8,,06/08/2023 12:47,06/08/2023 13:28,06-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
612dffdc-a8c1-4f37-8f5a-a987d68f18b1,Inbound,Returns,Reverse Pickup Enquiry,,8d24c9e2-9d45-40fa-848e-5d738b2afcbd,,06/08/2023 19:25,06/08/2023 19:34,06-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
28b01057-91d3-47a5-ae84-718d8f913f1c,Inbound,Order Related,Delayed,,f1ecbd13-2a4f-40a5-a0f0-d14ce12612b6,,06/08/2023 19:38,06/08/2023 19:40,06-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
9c1fb972-8ddf-4e7e-9c87-aa14ae56fb56,Inbound,Returns,Fraudulent User,,c1fb4ae1-c703-488f-bb11-efd6263204a2,,05/08/2023 16:01,05/08/2023 16:16,05-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
de89e863-c8b2-4b2c-a556-59ef4486e9cb,Inbound,Returns,Reverse Pickup Enquiry,,50aeed3d-1ebc-416a-a7d9-468b74537e9f,,05/08/2023 22:23,05/08/2023 22:27,05-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
75f9f3bb-355b-463c-8b91-a9dbfb290f8e,Inbound,Returns,Return request,,942a3fcf-a6c8-459f-8389-59a78aeef0a3,31/07/2023 14:45,05/08/2023 05:47,05/08/2023 05:49,05-Aug-23,Singrauli,LifeStyle,424,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
c01603ce-7921-49fe-8c3c-c25392f6f39a,Inbound,Returns,Reverse Pickup Enquiry,,0c9bd7f7-e50c-45cc-a129-cc3d6103c46d,,06/08/2023 00:20,06/08/2023 01:28,06-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
6e248f59-a03c-4863-82ac-ed84c262ee23,Inbound,Cancellation,Return cancellation,,2cab549d-9326-47d4-82b2-8fbe01360d32,,06/08/2023 11:27,06/08/2023 11:30,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
da41e2b4-1c0f-4ea8-87d7-5d22c0bc5d08,Inbound,Returns,Reverse Pickup Enquiry,,f724a95a-3cc6-4550-a5d7-e4361123517e,29/07/2023 22:07,05/08/2023 15:46,05/08/2023 15:48,05-Aug-23,MORADABAD,LifeStyle,479,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
63123754-eda3-4d4b-a9ef-0becb5363c62,Inbound,Returns,Reverse Pickup Enquiry,"Need to be more professional. I had my issues since last 1month. Agian now when the return was   it was for one whereas the ceiling light came in a pair, in a single packet",2ba48f5d-e317-496c-9cef-1111b6f942af,02/07/2023 22:02,05/08/2023 10:15,05/08/2023 10:21,05-Aug-23,NAVI MUMBAI,Home,1547,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
4ef8de19-1d89-44bd-b462-e96370b24e4a,Inbound,Order Related,Order status enquiry,,a30c89cf-6d31-4822-b3e9-da2519ca039c,,05/08/2023 14:13,05/08/2023 14:15,05-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
fab01996-be55-4d3b-b356-4c7e9196050e,Inbound,Order Related,Installation/demo,,a9e3607a-202b-489a-a22d-9a2acbdeda93,28/07/2023 10:15,06/08/2023 12:57,06/08/2023 17:05,06-Aug-23,DIBRUGARH,Home Appliences,5499,,Mike Fields,Madison Kim,John Smith,>90,Split,5
c3a3ca88-1af5-4176-a18d-7802fe03dfe1,Inbound,Order Related,Priority delivery,,9d4f9884-66ce-41f1-85d8-22e216312278,,05/08/2023 14:11,05/08/2023 14:18,05-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8a2b474a-04de-4193-83cb-c94345b95170,Inbound,Returns,Missing,,7cde1ddb-545e-4744-9eca-032a3a9e3890,,05/08/2023 15:43,05/08/2023 15:57,05-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
59643daa-40f1-49da-87b1-0fbe4edc3cbf,Inbound,Returns,Reverse Pickup Enquiry,,cb0083b1-a346-432d-8f7c-7a3a08446748,,05/08/2023 19:01,05/08/2023 19:05,05-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
59f9ff23-2076-4d55-a497-dddc4aa8f84a,Inbound,Returns,Return request,So beautiful support in customer service.,9f66817a-9950-4d3c-8d5a-557df5b39de2,,05/08/2023 19:39,05/08/2023 19:53,05-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
4c6b8da3-47c0-4dfb-b846-aef32fece5cc,Inbound,Returns,Reverse Pickup Enquiry,,8ca1f1af-6195-48f2-9b70-39fe4d1b1400,,05/08/2023 23:15,05/08/2023 23:25,05-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
07e8eb92-106c-43e8-9c6f-2b94f332e95a,Inbound,Order Related,Order status enquiry,,7490e31c-999c-44e3-81cb-41cf93c0cc21,,06/08/2023 18:55,06/08/2023 19:17,06-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4a445e5f-da65-4e5b-ab7f-d08a6a88a0cb,Outcall,Returns,Reverse Pickup Enquiry,,6100d9f2-7e73-4778-ba9b-24e6d81d3f8a,,06/08/2023 22:52,06/08/2023 23:15,06-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
31c41aef-f8e6-4782-8233-9fdb5b747a6d,Inbound,Order Related,Order status enquiry,,d2716a6d-5fbc-4907-846c-3841b40bbd45,,05/08/2023 20:11,06/08/2023 06:57,06-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
4205a3d5-3447-44c6-9207-5ab2545e779f,Outcall,Returns,Return request,,6bc50bd9-def0-4dcc-ae4f-4f484675bd38,,05/08/2023 20:33,05/08/2023 20:35,05-Aug-23,,,,585,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
2ddd1d35-2859-426d-b4c6-e1d6bf0a0b5f,Inbound,Refund Related,Refund Enquiry,Good,fce5d7a6-9d33-4746-ae20-3e78063e9a0e,,05/08/2023 23:07,05/08/2023 23:13,05-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
1cf94556-2c2a-46be-b44d-9dae7aac2780,Inbound,Payments related,Payment related Queries,Good to know the resolution about receiving the product.but I am looking to solve my issue. ONE MORE IMPORTANT THING TO MENTION   has issues.Advance payment should be taken care of seriously in COD selection.,1c8264ff-9298-40fd-8b07-2337fdbb0aad,,06/08/2023 14:41,06/08/2023 15:13,06-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d5b57603-2110-4edd-b31b-073ff941db44,Inbound,Returns,Return request,Easy in reaching to customer executive ,23d6d185-6a34-4bf7-894b-8b6dc0d3c4c0,,06/08/2023 19:06,06/08/2023 19:09,06-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
6f1cf989-12db-4b73-8c35-e9d9e7833345,Inbound,Returns,Reverse Pickup Enquiry,Good ,69050a2d-cf73-49be-8f42-61026d6f065c,,06/08/2023 19:19,06/08/2023 19:20,06-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2790f6ea-236f-49c5-87dc-0f559d0c6617,Inbound,Feedback,UnProfessional Behaviour,There would be quick action on costumes issues. ,0eda2988-b3e9-4058-9f2f-f9f12976236d,,06/08/2023 19:30,06/08/2023 20:02,06-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c1f7db5f-84af-41ea-9206-6d1580d23069,Inbound,Returns,Exchange / Replacement,,c060dac8-5064-4857-885e-2cb2bdc1d188,,05/08/2023 09:00,05/08/2023 09:03,05-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
0d5b7ef7-1667-4ba3-8656-e6e73d7acc2a,Inbound,Returns,Fraudulent User,,de33a217-68e3-4b73-971b-33fc3cf069f0,,05/08/2023 14:20,05/08/2023 14:23,05-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
0e565338-7946-4064-9c41-5c00a301cab6,Outcall,Order Related,Invoice request,,19e4c97e-dc80-4f53-b844-2330002c9994,,05/08/2023 17:45,05/08/2023 17:47,05-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,1
2d2fb9df-9fdb-4e06-9a8d-143960ef66ea,Inbound,Returns,Return request,,9b4ff70d-617c-409e-88ac-a60bbc2ad9fa,,06/08/2023 12:31,06/08/2023 12:35,06-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
5a1ddc9b-0610-45de-b1ec-c14078046085,Inbound,Refund Related,Refund Enquiry,,609552f1-7939-4b72-8b12-8b7ad52e90ce,,05/08/2023 11:20,05/08/2023 11:30,05-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
092b4344-8bab-446a-807e-e8ab3865c716,Inbound,Feedback,UnProfessional Behaviour,,68592255-6133-4688-beb3-71c108e965c8,,06/08/2023 06:26,06/08/2023 09:26,06-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,1
76d65e7b-9ace-480d-bac0-063cf8146a02,Outcall,Product Queries,Product Specific Information,Orders cancel,af28681f-a122-48e3-9fa0-baf53a904bf6,,06/08/2023 08:30,06/08/2023 08:34,06-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
b9ce6a6b-6645-4491-b082-a763752bcde5,Inbound,Returns,Return request,Very good,89610906-8a9a-48e5-9f9a-448a2c3eea79,,06/08/2023 20:58,06/08/2023 21:02,06-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
4fee11d3-b9c2-4bf8-974a-811a3e97f748,Inbound,Cancellation,Return cancellation,,96c357d6-4bee-4843-961d-349c736650f2,,06/08/2023 00:57,06/08/2023 13:41,06-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
07ca19bb-c5a5-406c-85d6-1420da2e8481,Outcall,Cancellation,Not Needed,,d39ab647-4cff-4267-8440-1ed22ec77fcc,,06/08/2023 17:08,06/08/2023 17:09,06-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,3
c8c60dd4-1f3a-4a51-9500-93079b820fcf,Inbound,Returns,Reverse Pickup Enquiry,,862c785e-4b4b-46e9-9cd6-b1a0d998304f,,06/08/2023 17:01,06/08/2023 17:04,06-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
e17f5426-b160-4eed-bdd6-036cd63c2c7c,Outcall,Order Related,Customer Requested Modifications,Ok,cbb048d3-8e7a-4ac9-9102-e024649a043a,,06/08/2023 22:43,06/08/2023 22:46,06-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
96e8005c-92b6-4b57-9334-1af9499cc61b,Inbound,Order Related,Delayed,???? ???? ?? ?? ?? ???? ???? ???? ???????? ??  ????  ?? ????? ?? ???? ?? ????  ?? ?? ???  ????? ?? ??? ??????  ???? ??? ,1f6c1df3-7c33-4326-a7af-c6c9770528cd,01/08/2023 23:10,06/08/2023 12:53,06/08/2023 12:57,06-Aug-23,AJMER,Books & General merchandise,550,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
de7bf7d3-3048-43ad-9e9c-419acc02ed79,Inbound,Returns,Reverse Pickup Enquiry,,052357b4-4b24-487d-8deb-378c29f2928a,,05/08/2023 14:48,05/08/2023 15:08,05-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
7c32e5b7-2003-4dd8-9a33-32bb603e05c0,Inbound,Order Related,Order status enquiry,His behaviour is so ????,885d59ff-252a-4c04-8dcb-b58293317b6e,,06/08/2023 14:14,06/08/2023 16:56,06-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e50703ab-7b19-473f-8132-54f8c9ac7932,Inbound,Order Related,Order status enquiry,Thank you ,c97276fd-ae87-4a13-9a73-78df0523d5a1,,05/08/2023 19:22,05/08/2023 19:23,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
73261159-fb32-4e26-a1b6-f55fe3e914ae,Inbound,Returns,Reverse Pickup Enquiry,,75992647-f679-4594-9c86-89ce71a7b736,,06/08/2023 23:06,06/08/2023 23:10,06-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9a8ad06c-7c52-413b-8697-77c83689c393,Inbound,Cancellation,Not Needed,Good behaviour of customer service executive.,8d412d58-7dc8-46de-9a72-140d25c0ba9a,31/07/2023 23:22,06/08/2023 21:36,06/08/2023 21:40,06-Aug-23,INDORE,Furniture,740,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
f81f90d0-43d6-4886-9475-7e03686259f6,Inbound,Returns,Technician Visit,Excellent ,f2ba0918-5d09-44b9-a3dc-be63bca5172c,,05/08/2023 11:26,05/08/2023 11:28,05-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
40fe29fd-dba3-40f8-a71c-d2aa7b54508e,Inbound,Returns,Reverse Pickup Enquiry,everything was right,a4a34cfa-d7a8-4b85-9360-ec949f9621ad,,05/08/2023 11:53,05/08/2023 11:54,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
e97cb2b8-3923-4cd0-a3e4-53715db8ba23,Inbound,Order Related,Seller Cancelled Order,,028f1e78-d18b-478a-9286-a520c79f16ae,,05/08/2023 12:23,05/08/2023 12:31,05-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
f2100130-acf9-48b8-b0f2-4ef61fbe4c85,Inbound,Returns,Reverse Pickup Enquiry,Thanks for Shopzilla costume support ,0d12745a-9d88-4a26-95b8-7695ece35f39,,05/08/2023 13:57,05/08/2023 14:38,05-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
97745d5e-27d9-477a-9a9c-ec89f401ecb3,Email,Order Related,Installation/demo,Very good ,6e9b5fb6-ca14-4387-bcaf-d64d320804bc,,05/08/2023 14:55,05/08/2023 15:12,05-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
4f2b259e-7f66-4446-be6b-6ff436d4eae1,Inbound,Order Related,Installation/demo,,6263060b-4c60-4151-9e98-902efecc22ed,,06/08/2023 11:07,06/08/2023 11:09,06-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
6ae83d66-634d-4be6-8d34-fe4fff1fbd20,Inbound,Returns,Service Centres Related,,96066dac-315f-4535-a80a-9ee3eafb4e75,,06/08/2023 15:04,06/08/2023 15:09,06-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
495083f7-654d-4a3a-8a92-30ed35628b49,Inbound,Order Related,Invoice request,Extended warranty should be taken care ... and the agent should have proper knowledge about the extended warranty and how it works,96ba0506-58f4-478b-9cfb-a92a57d37298,,06/08/2023 15:51,06/08/2023 15:58,06-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
a7694935-7822-459e-a253-ca3d2a1862a7,Inbound,Returns,Reverse Pickup Enquiry,Good Response ,042af4cf-64c1-4eea-8afd-4e181241a55d,,06/08/2023 22:28,06/08/2023 22:30,06-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
4ddc25d4-6f89-4005-b354-8ec4a6c25f94,Inbound,Returns,Reverse Pickup Enquiry,Good ,9b81a326-2d71-4d8d-9e53-14d9f31e1da9,08/07/2023 07:39,04/08/2023 20:00,05/08/2023 04:30,05-Aug-23,SURAT,Home,399,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
50b930fe-fa36-4445-a610-012823bb24ff,Inbound,Order Related,Delayed,Try to adhere to the promised delivery timeline or else don't promise customers any date and time. Worst service.,5d8ca4d9-d34d-40d7-b914-03e859324186,04/08/2023 00:05,05/08/2023 11:56,05/08/2023 12:02,05-Aug-23,HYDERABAD,Electronics,1499,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
45b42e6d-7760-47f2-bfbd-9c60bb5af9fa,Inbound,Returns,Reverse Pickup Enquiry,Good,91e0f476-2dcf-4a7c-9c26-d23b76046bcf,,06/08/2023 13:10,06/08/2023 13:23,06-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,4
8cb51b5d-d2ee-4668-b761-0e75b58055fc,Inbound,Order Related,Delayed,Very bad response every time,162136d5-6a2a-4119-8ff8-6f84b4876fb6,01/08/2023 00:07,05/08/2023 00:39,05/08/2023 09:13,05-Aug-23,GUWAHATI,Books & General merchandise,27,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
0c2dc772-c216-4cdb-a784-59eed43d8efa,Outcall,Order Related,Order status enquiry,,444102ab-f06a-4ff5-a498-6ef668de0de5,,05/08/2023 22:47,06/08/2023 09:54,06-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
feafd45e-948e-4d48-b402-6c91111dc909,Inbound,Refund Related,Refund Enquiry,,ed1a1e7e-b06b-48fb-a713-4e45c17f04c9,,05/08/2023 01:15,05/08/2023 01:16,05-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2144bac7-8dad-4f9a-b2ab-a376c8e780c9,Inbound,Returns,Return request,Added tha customer care number in your apps support ,f7c6f4b5-89e0-4a27-b652-aabd335eac4b,,05/08/2023 10:57,05/08/2023 14:37,05-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
568f2211-2bf1-408a-a5b3-e87d9a821e16,Inbound,Returns,Return request,Good,1954920f-6950-45f3-a69d-b5f562443696,,05/08/2023 15:06,05/08/2023 15:08,05-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
9e5655fd-3586-499f-9526-5dbff8fbca9b,Inbound,Feedback,UnProfessional Behaviour,,b94c4998-5f4f-493b-b2a5-bffc47d74d02,,05/08/2023 13:43,05/08/2023 13:45,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
334131cf-2902-4a4f-92d8-b7d180542db7,Inbound,Product Queries,Product Specific Information,,307d3b02-a206-47e3-8abb-29113bcfcb98,,05/08/2023 22:42,05/08/2023 22:45,05-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b834e49c-cc0d-4c77-8e2f-f8d1755c31d5,Inbound,Returns,Return request,,38ce489d-1eac-4960-86c5-915831b5baa7,,06/08/2023 10:11,06/08/2023 10:19,06-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
0e76dbd4-3a85-4124-a448-a58c17cb1e55,Inbound,Returns,Return request,,90afb13a-6668-4c5f-ba34-847c010277e3,03/08/2023 21:48,05/08/2023 05:59,05/08/2023 06:00,05-Aug-23,KOLKATTA,Electronics,999,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
18e6aa5b-647e-480b-a94c-8ea45b2437e9,Outcall,Product Queries,Product Specific Information,I am happy,2bed7214-6819-4fb8-9a00-db6b1581e2f6,,05/08/2023 17:20,05/08/2023 17:23,05-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
41015917-76f1-4d55-b0c5-84f0ecb53f01,Inbound,Product Queries,Product Specific Information,,58223df7-6b83-410d-b15a-094582612c2b,,05/08/2023 21:12,05/08/2023 21:26,05-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
ab47e524-99aa-47a3-ba54-ad5f876021f1,Inbound,Returns,Reverse Pickup Enquiry,,0ed6f52b-e1e3-4abe-a035-f6ea40a55012,,06/08/2023 00:56,06/08/2023 01:05,06-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
8f3bce6f-539f-4bbf-9ccd-481eb32f16e9,Inbound,Product Queries,Product Specific Information,Support care team is great ,fd11a275-d958-4c0f-8d97-da6c425ab42a,,06/08/2023 20:47,06/08/2023 22:30,06-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
ae5b910d-7e6c-47ff-b35a-22b06fc19eed,Inbound,Returns,Reverse Pickup Enquiry,Thanks yumesh,6b877469-3a88-4a51-8aeb-d416d9fb4174,24/07/2023 14:59,06/08/2023 23:54,06/08/2023 23:59,06-Aug-23,FAZILKA,Electronics,999,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
1bbc3659-7bea-4348-919f-d0d198c9851d,Inbound,Order Related,Invoice request,,5786a67d-8dac-4cca-960c-a3901cd1cabe,,05/08/2023 09:26,05/08/2023 09:34,05-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
b0646c67-c84e-4b50-b404-3df8f12964f4,Inbound,Returns,Return request,Good,b4a29a88-2242-4d2e-9586-8e7b5cb8bddc,,05/08/2023 23:25,05/08/2023 23:27,05-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
7a333530-75eb-48d6-90ba-c4fecd9a9a6f,Inbound,Returns,Reverse Pickup Enquiry,,9f774f4b-9438-4224-a0b9-bedc7a775904,,05/08/2023 19:37,05/08/2023 19:40,05-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
f1a4da3a-2a44-4ac7-b660-232fe67f89a3,Inbound,Returns,Missing,,f838e920-12cd-4680-8611-9b7efd8642a5,,06/08/2023 06:54,06/08/2023 06:56,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a480c7a3-c80e-4e9f-921a-c828a95b74ef,Outcall,Product Queries,Product Specific Information,The price of the product is decreased after I purchased and when I ask for the support executive to provide the new offer . They say it is not possible.. worst policy. SuperBuy provides flexible options and gives back the reduced amount . ,725fe8e7-d380-4820-8faa-8ef1b28ba1ef,,04/08/2023 19:58,05/08/2023 10:40,05-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
0b22e719-a326-4ccf-a139-cb759ab81f53,Inbound,Order Related,Order status enquiry,,417c0f17-bfe1-4d5a-9cc1-e32d876862f1,,06/08/2023 14:25,06/08/2023 14:28,06-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
c1481f73-0ffa-4a74-be61-6a350786bf5d,Inbound,Returns,Reverse Pickup Enquiry,,0c1f4208-d7e9-450d-97c0-8c0b4bc8ba93,,06/08/2023 13:03,06/08/2023 13:03,06-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
849b84cb-9d69-47cc-9d21-371cc198d44e,Inbound,Feedback,UnProfessional Behaviour,She was an best executive ever ,43264362-d532-45f7-97bd-83f0dde6c6de,,06/08/2023 14:22,06/08/2023 14:30,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c3ead52d-962d-4d5c-9b0f-4efc3af7039e,Inbound,Feedback,UnProfessional Behaviour,Please reduce period of return it has already been 30 days,37e7c470-c210-4cf9-a040-8f85a76da846,,06/08/2023 20:23,06/08/2023 20:25,06-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
9fbfa7ec-65f6-4fc3-aae3-eb4af0c53f4a,Outcall,Payments related,Payment related Queries,,e225c873-a738-44b1-a0bc-ffd9e1f3f349,30/07/2023 09:23,04/08/2023 23:06,06/08/2023 08:59,06-Aug-23,NEW DELHI,Books & General merchandise,100,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,3
ade77bf6-d6e7-4334-8b47-8daef006f870,Email,Order Related,Order status enquiry,,7c53141a-59d0-4ee8-ba41-d4f7b18e4059,,05/08/2023 11:26,06/08/2023 09:46,06-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
9cb1a143-61e0-4674-a41d-68c158211f04,Inbound,Offers & Cashback,Instant discount,Best,f5efa647-18eb-4f42-8bd3-422d4897591a,,05/08/2023 14:31,05/08/2023 15:14,05-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
ef0ea1b0-819c-4c5a-9b9c-5a931c1dbcec,Inbound,Returns,Reverse Pickup Enquiry,Thank  you for your help with this matter ,3719b506-3057-43a0-bdcd-6f4547609f02,,05/08/2023 16:40,05/08/2023 19:13,05-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
208394cd-2019-49a9-ae5b-79c563afab15,Inbound,Shopzilla Related,Signup Issues,,cded26c9-1895-4cf2-9265-1584efcf817c,,06/08/2023 20:21,06/08/2023 20:30,06-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
969f26a3-af77-423a-9a09-16076b9b6629,Inbound,Shopzilla Related,General Enquiry,Good customer supports ,b7447f8b-5d0b-4ee2-aff9-da1120d7370a,,06/08/2023 22:08,06/08/2023 22:32,06-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
7ab389cd-5197-420e-93e8-4081a11d7676,Inbound,Returns,Service Centres Related,,46b7e9f3-ccd0-41aa-8305-142e5d2f8c9f,07/05/2023 01:49,06/08/2023 23:22,06/08/2023 23:25,06-Aug-23,NEW DELHI,Electronics,19990,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
c77bc24c-b9c9-4718-b010-1cbeb31448c0,Inbound,Returns,Fraudulent User,,7b6c7162-1569-4843-a32e-9a328bc2f0b2,,05/08/2023 13:28,05/08/2023 13:35,05-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
688781aa-fdf0-4f9d-bede-da9e43850f28,Inbound,Payments related,Payment related Queries,Very nice ,fa6f94b5-f44c-4fc4-88b9-7797c083e116,,05/08/2023 16:19,05/08/2023 16:30,05-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
55da5364-91b6-4789-b5b5-3fb208940738,Inbound,Returns,Return request,Good service,219d2d4a-0287-4722-845f-c8e9c85773f3,,06/08/2023 08:13,06/08/2023 18:32,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ababefe1-b6f8-4a5c-8baf-8eff174b221b,Inbound,Returns,Return request,,d5249b77-0868-497f-be7e-774c1b4986d5,,06/08/2023 15:16,06/08/2023 15:19,06-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
83b53622-7642-4b2a-8cce-061d784101d6,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,62dd6562-d2bc-47a3-a661-013029dd8967,,06/08/2023 16:29,06/08/2023 16:32,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
301af386-0b4e-4bfc-8727-916ad8566e22,Inbound,Returns,Reverse Pickup Enquiry,,55b95bae-9e38-4499-a62c-e45affd1449c,,06/08/2023 18:08,06/08/2023 18:09,06-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
aa577d16-db36-428d-9dee-f6de59a777b8,Inbound,Returns,Reverse Pickup Enquiry,Out Standing ,771acd3b-c4d4-44e8-9632-f1e6a76d9e1b,,06/08/2023 18:23,06/08/2023 18:24,06-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
e17d2296-a0c6-4692-b476-2c775770fef2,Outcall,Returns,Reverse Pickup Enquiry,,d993bfe3-e2cf-46b5-940c-f2c5bedf952b,,06/08/2023 19:29,06/08/2023 20:51,06-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,3
7407da5c-61f0-4790-9eff-c64844ec7efa,Inbound,Refund Related,Refund Enquiry,,0cfca382-eddd-4365-a547-4d61b2a27cee,01/08/2023 11:19,06/08/2023 18:22,06/08/2023 18:28,06-Aug-23,BAWAL,Mobile,11999,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3496be7f-74bd-4379-98cd-8bb370304cf9,Outcall,Product Queries,Product Specific Information,,949890df-7c56-4f48-8181-eb2127095e8d,,05/08/2023 12:18,05/08/2023 12:21,05-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e8b8e7e4-1680-42d9-9c96-e32ff2ade777,Inbound,Offers & Cashback,Affiliate Offers,Very bad Shopzilla ,13d65511-ce44-4104-a9bd-b47573af651f,,05/08/2023 13:04,05/08/2023 14:59,05-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
7039de7f-b22a-4b1a-a4f4-3fb25a12c304,Inbound,Product Queries,Product Specific Information,,7eedbb1d-d88b-469e-8af8-b3c52271ecff,,05/08/2023 14:04,05/08/2023 14:14,05-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
4cefda0c-448a-4c48-9a31-e8483c83a6bb,Inbound,Returns,Reverse Pickup Enquiry,,7d72a878-eedf-4388-bc44-54ecb540bca8,,06/08/2023 12:31,06/08/2023 12:58,06-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
7cf5e7da-2ed7-4358-bc40-00d6e20940a7,Inbound,Returns,Reverse Pickup Enquiry,,888eb47f-9ff4-4a40-9a36-1bc689b1f163,,06/08/2023 12:48,06/08/2023 12:51,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9f59c343-029f-410f-bd3b-82465e3503a6,Inbound,Order Related,Delayed,,fa7bbc67-39a0-4f9a-ad5d-db1221a4c55c,,06/08/2023 06:22,06/08/2023 09:24,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
c92db220-6203-4bd3-b1dc-c5d18a00c85b,Inbound,Product Queries,Product Specific Information,Thanks  for mere question  ke answer  ke liye,012b447e-0c42-454d-98fb-2353b2461389,,05/08/2023 16:14,05/08/2023 16:15,05-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
3e76c872-e3fd-4678-b937-433c789b3156,Inbound,Feedback,UnProfessional Behaviour,,58712b73-f5d3-49ec-8ebf-eff14cfcd5fe,,06/08/2023 06:19,06/08/2023 06:20,06-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
7b7695b6-ace8-4baf-8b2c-c2471f6f1d1f,Inbound,Shopzilla Related,General Enquiry,,ed52808f-3b07-4e27-9636-8c2b5410086d,,06/08/2023 23:03,06/08/2023 23:05,06-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
ec24e879-09e9-4fc9-96de-d369f48405e7,Email,Returns,Reverse Pickup Enquiry,I have been scammed by Shopzilla for the second time. You people are fraud. Scammers.,0fff4452-c676-4b12-8309-7eb1c6f2c11d,16/07/2023 01:14,02/08/2023 16:26,05/08/2023 10:33,05-Aug-23,DAHANU,Electronics,3499,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
0a6c9337-4efa-46d8-9491-0f58a156f64a,Inbound,Order Related,Customer Requested Modifications,,1b142688-1a3e-489f-a729-1a2cfe64c2e0,03/08/2023 18:03,06/08/2023 06:40,06/08/2023 09:06,06-Aug-23,NEEMRANA,Home Appliences,1299,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d5f902e8-e496-4603-8451-2a0d7abe4f36,Inbound,Returns,Reverse Pickup Enquiry,He said that he raised return request for my product but he tell lie and there is no return request raised by him,eb310d04-598a-4d38-98e7-5388e5cda9c4,24/07/2023 11:53,06/08/2023 08:54,06/08/2023 09:01,06-Aug-23,MATHURA,Electronics,2499,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6dc700be-d497-49d7-9542-c395163cc95a,Inbound,Returns,Reverse Pickup Enquiry,,18ddd863-0b17-48f2-8fc3-2919a4e09f76,,05/08/2023 08:08,05/08/2023 08:09,05-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
68664384-a905-41fa-8065-e0e7efebc95a,Inbound,Order Related,Customer Requested Modifications,Never solved any problem ,1fe1b409-6d6c-4f2c-8e6a-bcc571c90bef,,05/08/2023 21:02,05/08/2023 21:03,05-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,1
d7b7b3c4-9de8-49a9-b991-dc2c46f64d2f,Inbound,Order Related,Installation/demo,,c787e908-4925-487f-aaa2-83b296e24f53,,06/08/2023 10:14,06/08/2023 13:22,06-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
058b94f9-3132-405d-a850-31ce4a51d6fb,Inbound,Returns,Reverse Pickup Enquiry,Good,71189dc9-619c-4d6c-a047-c9060ad91662,28/07/2023 13:06,05/08/2023 09:21,05/08/2023 09:22,05-Aug-23,KHATRA,Books & General merchandise,261,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
6099547c-fc1c-409c-9345-f0b75d51572a,Email,Refund Related,Refund Enquiry,,10c46b0f-3138-4e00-afab-b106305cabda,03/08/2023 12:03,06/08/2023 17:15,06/08/2023 17:19,06-Aug-23,LUCKNOW,Mobile,19999,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
f14cc812-3e30-4c0d-bb2f-afe936a9cb96,Inbound,Product Queries,Product Specific Information,I have very bad experience with Shopzilla. I am decided no. I never book. Any item from Shopzilla from now,951cda12-0589-446d-9847-cf3f23969b68,,05/08/2023 21:14,06/08/2023 16:47,06-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,1
9649da6d-5c65-49fe-be0b-1e5e5123b8b0,Inbound,Order Related,Installation/demo,Thanks ,e9f767a0-7623-426a-aafc-0146d736a427,,06/08/2023 17:12,06/08/2023 17:16,06-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
7bbd2cdd-1698-41df-9e26-2e5e3aff9b33,Inbound,Shopzilla Related,General Enquiry,This message is for customer executive Thank for your time and to provide me better service  it was great that how you was trying to help me out .....  bless you dear.. ????5\\5 rating,e8281b4e-d443-4743-8422-306aaa7b2f7d,,06/08/2023 23:56,06/08/2023 23:58,06-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c138e9b4-1b0d-4c1d-9bab-51870a191d82,Inbound,Returns,Reverse Pickup Enquiry,,c5005a65-e871-4db0-806c-8efd512b7de2,22/07/2023 19:35,05/08/2023 20:33,05/08/2023 20:38,05-Aug-23,JODHPUR,LifeStyle,1349,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
f6a2d7a8-8336-42c4-8010-ba07052ca1db,Inbound,Returns,Fraudulent User,,5a1f2448-ed2c-40e0-98e2-61fbe9bcc52e,,05/08/2023 11:16,05/08/2023 11:20,05-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
f08abbc7-d12d-40e0-b3b0-1c7cb7d1828f,Inbound,Returns,Reverse Pickup Enquiry,,b120627c-c917-4c3d-b688-ac6f870b8ebb,,05/08/2023 13:25,05/08/2023 13:30,05-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
66c1de90-7a3e-445d-abe2-2e1d5fd71b1a,Outcall,Returns,Return request,,33303c06-a25e-4295-b382-dcfdf2d7d897,,05/08/2023 16:38,05/08/2023 16:43,05-Aug-23,,,,539,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
a4c65502-0e2d-4b05-a8ac-da15ca1b2a68,Inbound,Refund Related,Refund Related Issues,,a7a2e037-54c5-4806-b78b-a453c7bf5d37,,05/08/2023 23:11,05/08/2023 23:17,05-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
d927d225-470e-43ec-99f8-cf4d2df871a0,Inbound,Payments related,Payment related Queries,,81dd5fff-3522-474a-80e5-342289748471,,06/08/2023 07:48,06/08/2023 07:50,06-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
24e7f653-f2bd-422e-a841-6f94acd9af54,Inbound,Returns,Missing,,a7a7fdaa-9f9f-4396-855e-265bb102a83a,,06/08/2023 13:15,06/08/2023 15:30,06-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
27dde2e4-904e-47db-b848-e42b8d4955ad,Inbound,Returns,Return request,,a72824ff-c6a3-465f-bf2c-e0609ff56daf,,06/08/2023 16:07,06/08/2023 16:14,06-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
d7df9537-aabd-4bd4-9728-67b930949456,Inbound,Refund Related,Refund Related Issues,,650b6f9a-f13c-4d44-8eba-13b3f7ac3494,,06/08/2023 16:22,06/08/2023 16:23,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
478e131e-9c38-4119-b05a-df3ed909abf3,Inbound,Refund Related,Refund Related Issues,,0500ae0a-72b9-4393-8ef4-511edd32044a,29/07/2023 11:59,06/08/2023 09:39,06/08/2023 09:46,06-Aug-23,MALERKOTLA,Mobile,16999,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
55549222-0255-48fa-a359-e9f6b68a7fb0,Inbound,Order Related,Priority delivery,,8e119062-360d-4603-9501-61b92fc26911,14/07/2023 19:00,05/08/2023 07:04,05/08/2023 11:57,05-Aug-23,BAGHMARA,Electronics,699,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
49360370-ea7a-438f-9bdf-a50757ce1b92,Inbound,Order Related,Order status enquiry,,848d9572-5e49-4c21-bee8-578d3a2813c2,01/08/2023 09:25,06/08/2023 13:10,06/08/2023 13:40,06-Aug-23,GHAZIABAD,Electronics,35990,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
44f0d63e-1059-417f-acdc-3e01b8964d7a,Outcall,Order Related,Priority delivery,,3fed763f-c7ea-426b-9a36-f7f4d88d88b7,,06/08/2023 15:26,06/08/2023 15:31,06-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
67cb9cd4-1ae4-41ec-9734-06339df4d6a1,Inbound,Order Related,Installation/demo,,a6a32841-657f-4a27-8498-2c20bcbc0134,,06/08/2023 23:19,06/08/2023 23:42,06-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,3
bd72197d-5a82-498c-8e95-da3ca8a45ddc,Inbound,Order Related,Order status enquiry,Very good ,afbe845d-9e62-4931-8ace-4538ba92f4ab,,06/08/2023 10:15,06/08/2023 10:22,06-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bd27d2bb-b60a-45ca-a46c-fb0343521d86,Outcall,Returns,Return request,,cebc742c-f4d0-4d58-ba24-1d2b5f44e279,,05/08/2023 12:24,05/08/2023 12:46,05-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
6b729637-a67b-42d6-b6ac-44ff07468233,Outcall,Cancellation,Return cancellation,,bfe14b9c-b790-4a1e-be36-63b5851053da,,05/08/2023 12:57,05/08/2023 13:14,05-Aug-23,,,,1115,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
83181621-3ca2-4333-a323-b7739fe986fe,Inbound,Order Related,Order status enquiry,,28625315-a21b-4a13-a534-941aea571c9e,,05/08/2023 19:03,05/08/2023 19:05,05-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
32592719-f3b1-48a1-8007-65fd16d47b55,Inbound,Returns,Reverse Pickup Enquiry,,1c11f1a4-ae58-47f6-b8fe-68a9453cc271,,06/08/2023 15:22,06/08/2023 15:29,06-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
a4fa7460-89f7-4443-8db8-e4dba1fc861b,Inbound,Order Related,Installation/demo,,dad6fbb8-4869-4dc9-8397-fc90df17c420,,06/08/2023 20:09,06/08/2023 23:39,06-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
658c402c-2da2-4144-b1d6-351927ca9012,Outcall,Product Queries,Product Specific Information,,3d317727-e55c-4417-b0ff-d750a7beac03,,06/08/2023 22:14,06/08/2023 23:28,06-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
ee4704bb-3ae5-4482-9228-87b39bd53834,Inbound,Returns,Reverse Pickup Enquiry,,dd67ba0f-f1be-419e-a039-9c61a486187b,25/07/2023 20:39,05/08/2023 21:04,05/08/2023 21:05,05-Aug-23,MUZAFFARNAGAR,LifeStyle,5054,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
2cad987f-c586-448e-8e51-cf4c0de2c9c9,Inbound,Returns,Reverse Pickup Enquiry,,a038ea3c-8e1d-4188-95ca-ae9cd6002282,,06/08/2023 09:32,06/08/2023 10:41,06-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
f335b27c-a822-4e0a-8544-ea5774033bf2,Inbound,Order Related,Customer Requested Modifications,,c95ee1df-3a6f-437c-84eb-1b35b35f08f2,,06/08/2023 13:28,06/08/2023 18:43,06-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
d8391f69-a84c-4b19-93cf-9e28f6191c87,Outcall,Returns,Reverse Pickup Enquiry,,0fc75809-46e3-4f1c-82d0-2fd7880a95d5,,06/08/2023 15:08,06/08/2023 15:08,06-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
9191966f-3b8c-4b91-b9be-ab293a69ac16,Inbound,Product Queries,Product Specific Information,Good solve my problem thanks Shopzilla ??,fd6fdccd-b052-4ac5-bb0f-03372817906a,,06/08/2023 18:12,06/08/2023 18:39,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6c49fc95-cf9c-4a11-960d-6f3857b4654c,Inbound,Order Related,Order status enquiry,,58870521-1a33-4733-bde7-3acd71c17804,,06/08/2023 20:30,06/08/2023 20:31,06-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
949f5165-1b20-4d04-93e0-6087fdebfa73,Inbound,Order Related,Order status enquiry,,fb471e22-a4b2-4188-ad7d-b51a3cbde0b3,03/08/2023 13:37,06/08/2023 11:03,06/08/2023 11:06,06-Aug-23,Kalyan,Electronics,39990,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d7fad364-f965-44b3-ba09-b49573a5944d,Inbound,Order Related,Order status enquiry,Didn\u2019t resolve ,521f0c8c-8bde-465a-a20e-3323f1e0d60d,,05/08/2023 10:59,05/08/2023 11:59,05-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
36cf03eb-6974-40f1-af2b-36a5bfae4dbf,Inbound,Returns,Reverse Pickup Enquiry,Thank you  In positive way You was speaking Continuesly like fixed robot??????????   but its ok great. Try to speak little slower than that. ,1b26aab8-2bd6-4b4c-b126-026864a2bdae,,05/08/2023 19:16,05/08/2023 19:17,05-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
5a7c14d7-70f5-4b94-b967-8bfc2ad3dec4,Inbound,Order Related,Invoice request,,4a07a4c4-522b-4d10-8325-8f97ad7938f3,,06/08/2023 08:50,06/08/2023 08:57,06-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
800ff218-c28f-405c-b512-df56b5d23cce,Inbound,Returns,Reverse Pickup Enquiry,,bdd6be27-3739-47f8-a385-253983e26c27,,06/08/2023 12:59,06/08/2023 23:47,06-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,3
b25ef487-e0e3-4f49-9524-71951545bbad,Outcall,Returns,Reverse Pickup Enquiry,,3d8fd7e2-b14e-4e54-bab4-2455b837a231,,06/08/2023 19:21,06/08/2023 19:23,06-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
665f1fd6-d78b-4cba-8742-69dd6d5ba0de,Inbound,Order Related,Delayed,,ca081c96-8254-4848-954d-993ed486cb2e,,05/08/2023 13:45,05/08/2023 16:03,05-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
9bdbe128-2ed0-47a2-b0fc-ae67b29d5e2e,Inbound,Shopzilla Related,General Enquiry,Thanks Shopzilla ,5ae378d2-5fe6-4d1f-9c8b-98ce9c095d4d,,06/08/2023 06:29,06/08/2023 08:59,06-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
7d55a808-83f3-4a6d-a8e0-bfedccd1be21,Outcall,Payments related,Payment related Queries,,ec3969e0-013f-4d31-867a-0ab314b2ca5d,,06/08/2023 18:35,06/08/2023 18:42,06-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
cd91efa1-ab1f-4e4a-9fa4-29a8153a7925,Inbound,Returns,Return request,Good ,db07675d-7eca-4e4a-9f12-cf8089a42427,,05/08/2023 07:02,05/08/2023 07:06,05-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
19410660-6da4-40c1-88ad-886f8f28acea,Inbound,Order Related,Order Verification,,a4f9dd31-5c49-4cf9-a251-9b8c1d814861,,05/08/2023 23:06,05/08/2023 23:07,05-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
8287fa75-fc79-4a77-ad27-3e947370d102,Inbound,Shopzilla Related,General Enquiry,,dfce8ce8-273e-49f0-bdff-28ed0023a8cf,,06/08/2023 13:38,06/08/2023 13:45,06-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
b9923db4-931b-42f6-88b1-fc0767ddae46,Inbound,Returns,Reverse Pickup Enquiry,,1f7c2e3d-b73d-4e1a-b9db-8d928ba40711,,06/08/2023 16:02,06/08/2023 16:13,06-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
39df09ce-3068-4793-a25b-5018799987ea,Inbound,Refund Related,Refund Related Issues,,fde4cd08-f314-45f9-a382-34ec37de7640,,06/08/2023 19:57,06/08/2023 19:59,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
232b1ba1-757f-4cf1-9671-7a69e62b55eb,Inbound,Returns,Missing,,79d681bb-6776-444d-9962-473b7c236ac6,,06/08/2023 20:55,06/08/2023 21:02,06-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
d7f66d5a-829a-4238-b8be-04c4d9bf0f46,Inbound,Returns,Exchange / Replacement,,29ade885-092c-486e-abdd-05594b1b1de2,,06/08/2023 14:44,06/08/2023 14:45,06-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
ceffb127-9323-455e-a0e9-e388a31a083f,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla customer care ,87b17d73-fb6a-4713-8382-ae26afbd1e3a,,06/08/2023 18:33,06/08/2023 18:34,06-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
f8e66008-f8c6-4ba4-ae3f-ee85dfc3c15b,Inbound,Returns,Fraudulent User,,6d5e2272-667b-4c7e-b081-35df694b6205,,05/08/2023 22:28,05/08/2023 22:31,05-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
ed11ca20-c7bf-406d-8f9c-a2bba96bf60b,Inbound,Returns,Fraudulent User,,3bae460f-016d-47c2-a950-d0903f4281c1,,06/08/2023 19:09,06/08/2023 20:12,06-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,2
8dccff3f-85c3-4422-abae-4a6d3369625b,Inbound,Returns,Reverse Pickup Enquiry,,1a463cbe-e2de-4671-a5ae-71fb77cebe62,,06/08/2023 22:30,06/08/2023 22:35,06-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
8d591152-9c87-4fa8-a090-c650e2b2077e,Outcall,Returns,Return request,,4c89f8ea-13c5-4a94-894c-ee8ddf472e85,07/07/2023 18:47,06/08/2023 14:21,06/08/2023 14:27,06-Aug-23,MANSAR,Electronics,899,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,3
0a29910c-0568-4ded-b081-aa30566c19d5,Inbound,Returns,Reverse Pickup Enquiry,,5aa447fc-a20c-4819-9403-cfddccc790c0,25/07/2023 09:06,04/08/2023 10:43,05/08/2023 13:03,05-Aug-23,JALORE,LifeStyle,1211,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,4
6b3e5c71-7e49-4206-99ed-13d54e5e6ef9,Inbound,Shopzilla Related,Account updation,,f9242f55-320b-4c5f-a761-d3d6695d4b96,,05/08/2023 12:51,05/08/2023 15:11,05-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,3
227e64be-a251-42c1-afbb-6ecd47e0c144,Inbound,Refund Related,Refund Enquiry,Thanks Shopzilla ,33fe1d63-41b1-490e-be7f-637c684ad391,,05/08/2023 23:06,05/08/2023 23:29,05-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
5ad56fe6-4190-495e-a669-5366664c8526,Outcall,Shopzilla Related,General Enquiry,Issue not resolved,ef854207-f820-4767-90fc-263e709cb6db,,06/08/2023 12:02,06/08/2023 12:19,06-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
ce676ede-159f-4fe1-a869-9edc9d94e163,Inbound,Order Related,Order status enquiry,,71ee8005-a033-4c02-91aa-1860ea512a93,,06/08/2023 11:58,06/08/2023 13:04,06-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
852042fb-ee6d-47b8-b9a1-3f9fc014895a,Inbound,Order Related,Seller Cancelled Order,,c99b4279-b8a4-4b3c-9a9d-5848857aff78,,06/08/2023 16:15,06/08/2023 16:21,06-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
0d47f82d-ec6e-48f3-a9fe-30ac815c19ed,Inbound,Returns,Service Centres Related,,3510da42-a3ca-4fd1-ae4a-bb745a96c9c7,16/05/2023 14:10,05/08/2023 20:18,05/08/2023 20:27,05-Aug-23,BIHARSHARIF,Electronics,1999,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9ea9ff56-9e95-4163-b3e9-32272a0265bc,Inbound,Order Related,Order status enquiry,,33e42d94-d0d4-4859-bea8-e5ff75797b15,01/08/2023 13:38,05/08/2023 13:12,05/08/2023 13:14,05-Aug-23,KOTA,Books & General merchandise,229,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
2d179bd3-09f9-44eb-9ea4-8c3d86f1de57,Inbound,Returns,Reverse Pickup Enquiry,Plz add refund option for all products,996f9dd0-d2cc-4b2f-a6e9-965d274f2364,31/07/2023 16:23,04/08/2023 16:23,05/08/2023 16:52,05-Aug-23,BATHINDA,LifeStyle,229,,Ashley Yu,William Park,John Smith,61-90,Evening,5
a6ef5329-e38b-4204-9808-97504c501c88,Inbound,Product Queries,Product Specific Information,Ok,734283b9-4509-42e4-9fe6-b5de5696c452,,05/08/2023 06:04,05/08/2023 06:30,05-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
00a7ca26-3564-4a6d-90db-e44fc1c41df5,Inbound,Order Related,Installation/demo,No issue,e6b1861a-04f6-45a7-9054-5ab5ff2568dd,,05/08/2023 15:09,05/08/2023 15:17,05-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
d0d4f7cb-b654-48de-86fa-d4bdd23f093c,Inbound,Returns,Exchange / Replacement,Do not schedule delivery or pickup before the mentioned date and time. People have planned things out.,1abcce27-1b73-41f8-8322-168b1ad8d712,,05/08/2023 13:06,05/08/2023 14:27,05-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
3e94060f-7a5e-4778-a38b-fa2d87049f4f,Inbound,Returns,Exchange / Replacement,,6e86a86b-4136-43bf-8c82-a6560efa8b8e,,05/08/2023 18:02,05/08/2023 18:04,05-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
6fd87626-a4e9-49a3-a6f1-d01911616fbf,Inbound,Feedback,UnProfessional Behaviour,Hum log   bhi product delivery nahi   hai or humlog jab customer ko call  e hai to oo bolta hai ki help   but koi help nahi hota hai or nahi  mera order Kiya hua product nahi delivery karwata hai ,447e6ffa-98d7-4a37-ae93-3fab06cfcbe6,,05/08/2023 20:15,05/08/2023 20:29,05-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,1
7addee80-a81e-4083-bfe3-0063954083d0,Inbound,Returns,Return request,,bb3f6094-60f8-4639-bc53-bd93715ea3fd,,06/08/2023 10:34,06/08/2023 10:35,06-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
25431d6c-991c-4550-911f-191c88f577ee,Inbound,Returns,Reverse Pickup Enquiry,,2d19866e-ca1b-42ea-bd00-9895a9b71d53,,06/08/2023 13:57,06/08/2023 14:07,06-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
6e69dab2-f75e-4ef3-8dd2-5fb02df4ddb1,Inbound,Returns,Reverse Pickup Enquiry,,cf5f00a2-9875-4b90-93fd-af357fe9ac47,,06/08/2023 14:50,06/08/2023 14:53,06-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
2e9ae3bd-f620-4def-807b-c7c71b3584d4,Inbound,Order Related,Order status enquiry,,310f67dd-dd88-408c-9577-b9e771ff018b,,05/08/2023 15:39,05/08/2023 15:41,05-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
ef7654a1-14a2-4c9b-95e5-bb28c15919e6,Inbound,Order Related,Seller Cancelled Order,,5db363b8-dca2-40fd-8eb8-4f0b220a7cf5,,05/08/2023 22:38,05/08/2023 22:42,05-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
dd59d0c4-db55-4cb3-93aa-5ca588fd92d5,Inbound,Cancellation,Not Needed,Thanks ,35791270-07b0-462b-8f54-0ff23b8d5c08,,06/08/2023 06:54,06/08/2023 06:54,06-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
bd6ba0be-7021-4ba5-b4af-2fa7ed9f5ae7,Inbound,Cancellation,Not Needed,,d54b5780-5e58-4dca-81f8-a3a85aa9f100,,06/08/2023 18:01,06/08/2023 18:04,06-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
fb356439-29fd-4922-90c2-064a69e2cec6,Inbound,Order Related,General Enquiry,,18b2ba06-adeb-41b4-baec-3dd360915ac4,,06/08/2023 19:15,06/08/2023 19:31,06-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
da855f16-d05e-4832-8608-33665099675c,Inbound,Returns,Exchange / Replacement,,6f84d26c-11c1-48f6-81f3-0f246bee45ed,,05/08/2023 16:36,05/08/2023 16:38,05-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
049c5c7b-3bd4-4d93-88f6-43bc879a076b,Inbound,Order Related,Order status enquiry,,e9540084-15d3-4aac-85db-10415d9841b2,,05/08/2023 20:54,05/08/2023 21:06,05-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d69a68ce-8e6b-4f6f-89e0-7439844b4f19,Inbound,Order Related,Invoice request,,e6043d36-155d-4b7c-8be2-4cf671f689a9,,06/08/2023 09:21,06/08/2023 09:28,06-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
a6a5693a-ecf0-47b0-8e4c-b74d11608d03,Inbound,Returns,Return request,,cbb539dd-c448-41dc-bce1-d05759d97180,,06/08/2023 18:26,06/08/2023 18:29,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
7293523b-21fc-4ddd-bd82-7dfbb498affc,Inbound,Order Related,Delayed,Very nice,41d218d6-9e9d-4e85-b0b4-5b597568c0bb,28/07/2023 18:23,05/08/2023 16:15,05/08/2023 16:23,05-Aug-23,GUWAHATI,Books & General merchandise,449,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
c403c6e1-bfb9-483c-9cf0-89b5483a3596,Inbound,Order Related,Delayed,,cef94725-6d3e-4815-b08e-f456813347de,,05/08/2023 02:31,05/08/2023 15:09,05-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
84d0c583-411a-4435-ae9b-311318c6b66e,Inbound,Returns,Missing,,f4fd46ce-e79b-4dfb-ac2d-f53df65253c9,,05/08/2023 10:04,05/08/2023 11:50,05-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
f632a63d-a14c-47ae-b657-09ff69b8a4a8,Inbound,Shopzilla Related,General Enquiry,Good ??,cadb9d2b-ae8f-4f2b-8f35-e050098e524f,,05/08/2023 10:22,05/08/2023 11:57,05-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3519b0c9-67e1-49e7-8cff-1057e9ca4e4e,Inbound,Returns,Reverse Pickup Enquiry,Waste,0383cc64-a2f8-4537-a7db-48253609c2df,,06/08/2023 10:54,06/08/2023 10:59,06-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
48ac67a5-c7a8-49cd-b30b-aa50fb53055f,Email,Returns,Return request,,52ee942c-388c-4905-8279-f14d6a70c32a,03/08/2023 12:06,06/08/2023 20:07,06/08/2023 20:18,06-Aug-23,NEW DELHI,Home,1274,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
81728b33-17a9-4a3d-8651-ef89269039b5,Inbound,Returns,Return request,,a0f858b8-bafd-4e00-85ca-9ccf42eb9d4e,,06/08/2023 08:11,06/08/2023 08:14,06-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
23b1fb8c-9669-4829-bb66-14768894d26c,Inbound,Order Related,Delayed,,2716619e-c254-4bd0-b99f-9be4e2a9d8b1,20/07/2023 02:11,05/08/2023 23:48,05/08/2023 23:49,05-Aug-23,HYDERABAD,Furniture,32973,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
f347cf5a-72e0-4b46-9289-5c2541157710,Inbound,Returns,Exchange / Replacement,,6aeddea0-71f1-40b3-a072-07dda56b5606,,05/08/2023 09:16,05/08/2023 09:20,05-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
b1892233-a364-4d96-9b6a-22908abfaf44,Inbound,Returns,Fraudulent User,,4f0ddd2a-0959-4486-a975-b7677cf0a976,,06/08/2023 16:39,06/08/2023 16:46,06-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
7c7dcfcc-228c-434f-9d5d-b705d4b50e6d,Inbound,Order Related,Installation/demo,,21a15f5f-2de5-4c8e-84da-310d92774299,,06/08/2023 18:33,06/08/2023 18:46,06-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
33dda807-c1a5-4111-bee7-38e3196c6443,Inbound,Order Related,Customer Requested Modifications,,a7e19e5a-e928-4053-9e36-6e1db4fd68d5,27/07/2023 17:48,05/08/2023 12:52,05/08/2023 12:52,05-Aug-23,GUNA,Electronics,866,,William Hall,Isabella Wong,John Smith,>90,Morning,5
623ceb19-08dd-4547-8e29-7e2ec78e287a,Inbound,Returns,Fraudulent User,,d2b911ae-9104-4b10-9669-b2d438ad652c,,05/08/2023 11:18,05/08/2023 11:20,05-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
3948b794-e689-4659-9177-b3f165200460,Inbound,Order Related,Installation/demo,,bd1bf1d9-2e31-432d-bfe1-b2df9dee90a5,,05/08/2023 11:39,05/08/2023 11:40,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
491108a1-0638-404f-b682-2d1cd283ff57,Inbound,Refund Related,Refund Enquiry,,5deb4790-468a-4eff-a461-b1c5a62d496e,,05/08/2023 12:27,05/08/2023 12:44,05-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
2b9b428d-239e-4c76-99b3-ca12d586f063,Inbound,Returns,Return request,Worst problem solving  team . Problem has been not solved about a one month ,50a7b109-9e5e-491e-af3c-a1c986877323,,06/08/2023 11:49,06/08/2023 11:53,06-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
14dbaf0c-074f-49b8-9bef-8fac89310ebf,Inbound,Returns,Service Centres Related,,c61b3425-7adf-4b2a-a164-a1e05d8e4583,,06/08/2023 21:02,06/08/2023 21:05,06-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
c0dcda6a-0f92-42d4-ac6b-3bd6768354b0,Inbound,Order Related,Delayed,Order delay 5 days from the given date. ,e655c91b-8663-42a4-b1a3-e2bf960ed85f,27/07/2023 03:36,05/08/2023 20:02,05/08/2023 20:10,05-Aug-23,JHARSUGUDA,Home,475,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,1
d9345676-c32a-42cf-9375-4fb8b6ae6c53,Inbound,Product Queries,Product Specific Information,Nice person ,1f1a5567-4043-4fe3-9400-5525b7a0fccf,,05/08/2023 09:15,06/08/2023 11:27,06-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6e4773ea-31c3-4c4b-a2d1-b472ef8229fc,Inbound,Product Queries,Product Specific Information,Thank you sir ,80c72607-798b-445c-b9ce-40e6821f4750,,06/08/2023 09:37,06/08/2023 09:39,06-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
af3b5458-4e50-457c-83ac-2a39e033cf00,Inbound,Order Related,Order status enquiry,,fdc5199a-ebf7-48d8-a272-c11634e95ec4,01/08/2023 12:10,06/08/2023 15:45,06/08/2023 16:03,06-Aug-23,MUNGAOLI,Affiliates,883,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
e35678bb-c470-48e9-90f8-e433681c028c,Inbound,Order Related,Installation/demo,,22ff07e0-33c3-47ff-b736-8bb942c985ff,,05/08/2023 20:38,05/08/2023 20:41,05-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
ef7ebb1d-cfd5-4aec-b8c1-6d954d266d65,Inbound,Returns,Wrong,,2e68d4a6-6e62-4eb4-8533-fbde0434a4f0,,06/08/2023 08:31,06/08/2023 08:49,06-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
c6ad0839-c314-420d-ac4c-f87a4a556fc4,Inbound,Refund Related,Refund Related Issues,,27b0034b-6d76-408b-9168-79266e201d39,08/07/2023 19:49,05/08/2023 10:21,05/08/2023 10:24,05-Aug-23,VALSAD,Home Appliences,19999,,Edward Moreno,Mia Patel,John Smith,>90,Morning,1
14d55e72-458e-493d-a70c-a68b8b6599a2,Inbound,Returns,Reverse Pickup Enquiry,,a45199fb-c205-4f1b-962d-dd653f9dd425,30/07/2023 23:19,06/08/2023 16:27,06/08/2023 19:47,06-Aug-23,LUCKNOW,Home,199,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
04fdc4be-f4a1-487c-892f-2c20aa034ce3,Inbound,Returns,Fraudulent User,I m still pending for resolution,7e8f5f38-70ac-4059-a706-0c9dfeeccb95,03/08/2023 11:41,06/08/2023 18:09,06/08/2023 19:00,06-Aug-23,VADODARA,Books & General merchandise,94,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
0d7dc42f-1700-4b93-b34c-da3409235b14,Inbound,Order Related,Order status enquiry,Website  description  and color  should be correct ,3ea59474-50e9-4d07-977a-18b1631badd4,,05/08/2023 18:19,05/08/2023 18:20,05-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f110c64e-d4c2-4911-a641-fcbe78ddbabc,Inbound,Returns,Reverse Pickup Enquiry,Thank you ??,06563c3f-4707-4300-ad88-b091b93e0050,,06/08/2023 06:47,06/08/2023 06:49,06-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
2ba6df70-5835-4314-a32e-53ffe1e0a0df,Inbound,Returns,Return request,"Please boycott this type of seller from reliable Shopzilla, ",c6c90856-6fef-4573-8bf7-07596ba0898f,,06/08/2023 08:31,06/08/2023 08:35,06-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
ecf1e766-d2a4-46e3-aa2c-9b57f2b37459,Inbound,Order Related,Order status enquiry,Customer support is good ,ab520d2c-3865-4af8-b1b8-50d0ca837f66,,06/08/2023 13:00,06/08/2023 13:01,06-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
be62e7c5-6dc2-4d35-a411-d67e08ee882b,Inbound,Returns,Reverse Pickup Enquiry,My issue resolved,a0bef8cf-840f-401c-b34e-685ab8b9f78d,,05/08/2023 16:35,05/08/2023 16:51,05-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,1
8cc406cf-b827-44a2-90b6-c351fa6d360d,Inbound,Returns,Wrong,,b34f3e10-8fd0-4920-999e-801667885f4e,,06/08/2023 12:42,06/08/2023 14:54,06-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
77bb4644-75af-4564-977c-a8885691a2f8,Inbound,Returns,Reverse Pickup Enquiry,,6814591f-bfa1-4b43-95dd-f7bc9aa407db,,06/08/2023 12:56,06/08/2023 13:08,06-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b6e49958-b9b9-4324-acb6-0c0551dbad75,Inbound,Order Related,Seller Cancelled Order,,ba1dddef-9597-498f-ae7c-330278061cab,,06/08/2023 17:28,06/08/2023 17:30,06-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
30568acb-77e9-4e13-a6d5-b02bbd135cdd,Inbound,Shopzilla Related,General Enquiry,,80e94f63-f42b-4a23-9638-6402582a2ff1,,06/08/2023 20:10,06/08/2023 20:12,06-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
00c91ea3-daf7-4023-b971-aa3fb19ba33f,Inbound,Returns,Reverse Pickup Enquiry,,7ec8efd8-e850-44b2-a216-d8aee0cba8fc,28/07/2023 21:39,05/08/2023 09:37,05/08/2023 09:39,05-Aug-23,SRINAGAR,Home Appliences,799,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
70419dfd-9ccb-4d0c-8d78-024f7dcf3037,Inbound,Order Related,Order status enquiry,,5e239be6-35f2-4a27-b38c-c74f6e619f21,,05/08/2023 06:56,05/08/2023 08:59,05-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
d6f1db5f-e373-4332-96ca-114a16633dd9,Inbound,Returns,Return request,Good ,48731dae-1cd1-49b5-bf99-121c12a736cf,03/08/2023 13:38,06/08/2023 11:24,06/08/2023 11:32,06-Aug-23,THANE,Electronics,2199,,William Morris,Ethan Tan,John Smith,>90,Morning,5
0e8ec88c-f459-4d1c-b4df-72d91dc73590,Inbound,Order Related,Delayed,,56570de7-efb2-4c18-be18-c4b5471a27d7,30/07/2023 13:13,05/08/2023 22:51,05/08/2023 22:53,05-Aug-23,NEW DELHI,Books & General merchandise,61,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
5d55189e-ecb1-4364-8c85-c662ceea110f,Inbound,Order Related,Delayed,Good,8ef6bda8-b6a4-42a0-bd90-fbedfa76bbca,,06/08/2023 12:47,06/08/2023 12:49,06-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
c1dfbeef-b3c6-44c3-8963-f05c6057bbdc,Inbound,Order Related,Delayed,,c8dbd2c4-7c27-4277-8323-3eb7c2b87374,,06/08/2023 10:02,06/08/2023 10:52,06-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
15dbac32-2122-408f-9acc-aac9d51daae9,Inbound,Cancellation,Not Needed,Delivery agent cut the call and not delivered item,b824b6f8-e4b5-45ea-b824-ecf3597742b0,02/08/2023 22:04,06/08/2023 21:52,06/08/2023 22:27,06-Aug-23,NEW DELHI,Books & General merchandise,121,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
9b58ea06-77d9-48a0-a626-2f41359db870,Inbound,Returns,Reverse Pickup Enquiry,,44bb2027-8300-47ec-9ee3-294dce67d294,,05/08/2023 12:48,05/08/2023 15:15,05-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
e89d2bd4-59b5-455e-bff6-1f1ed315c0d5,Email,Returns,Reverse Pickup Enquiry,,af7a05d1-e0d7-4ff1-8c28-c00a09248702,,05/08/2023 13:43,05/08/2023 13:59,05-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
807ebd87-981c-4061-a428-4458ce646f16,Inbound,Order Related,Installation/demo,,b872c171-011d-4fb7-b192-b4fbf9af01e2,,05/08/2023 19:29,05/08/2023 19:33,05-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,3
c8cb9a9c-d16a-460f-81d0-ae1225a3bf2c,Inbound,Returns,Fraudulent User,,46767b30-d556-4f8a-97ff-b88670e15d7c,,06/08/2023 15:15,06/08/2023 15:20,06-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
f6c4604c-97fb-444a-a73a-e40674aa9c08,Inbound,Returns,Reverse Pickup Enquiry,,826f7cf2-60d8-44aa-a3e8-b3e9b6847946,,06/08/2023 17:22,06/08/2023 17:26,06-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
6db989b8-94fc-48d9-aa33-1ee7cf191034,Inbound,Shopzilla Related,General Enquiry,Ha thik ji,2073ddb7-81b5-471f-980d-9f89d32986ba,,05/08/2023 08:38,05/08/2023 09:06,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
468a686e-d52c-42ee-86e3-87d9e18bc391,Inbound,Order Related,Order status enquiry,,f57bef8d-7e5f-4497-b943-490213b5f132,,05/08/2023 20:06,05/08/2023 20:09,05-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b768ec06-900f-4a86-8763-e33598ab4608,Inbound,Order Related,Order status enquiry,,c5a1bf04-9725-4d7d-a22e-7dc4e99c3e10,,05/08/2023 14:06,05/08/2023 14:13,05-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
223613e3-eb04-4f2c-a420-c2798a4bc734,Outcall,Returns,Reverse Pickup Enquiry,,0f82c35c-b6fb-44c9-bf1a-5de33a73ef75,,05/08/2023 19:17,05/08/2023 19:22,05-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e9626dbe-15a5-4a0f-8f71-11420b8ab16c,Inbound,Order Related,Unable to track,,7491e72e-f82a-443c-957f-c3d313cae35a,03/07/2023 23:50,04/08/2023 08:36,05/08/2023 08:29,05-Aug-23,BARGARH,Books & General merchandise,4545,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,2
6e8daed2-d043-485d-bd71-72bd307a1899,Inbound,Returns,Reverse Pickup Enquiry,Good behavior customer care,de60c466-5481-45ec-80de-ce36670f891c,,05/08/2023 13:20,05/08/2023 13:23,05-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
63ed349b-c3f4-4403-a8e0-7a281debfc0a,Inbound,Order Related,Delayed,Fast order delivery,0b2cf104-6d0c-4952-93dc-f7f46ae858de,,06/08/2023 18:55,06/08/2023 19:36,06-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,4
1c83dbac-3982-4b70-a3a3-8ef7b1397f1b,Inbound,Returns,Technician Visit,Very good ,6e34572a-4988-4424-8e1f-c5bd46b3ce07,,06/08/2023 09:57,06/08/2023 13:39,06-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
43f28f4a-4234-4f25-9986-9f2f255fdbb9,Outcall,Order Related,Priority delivery,Very nice customer service,460c97b6-2444-4339-a1d6-855f8095321d,,06/08/2023 20:14,06/08/2023 20:17,06-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
1954afa5-be07-481e-95fc-9a82b9ab9cf7,Inbound,Order Related,Order status enquiry,Good boy,ea3db7af-12df-4051-85f0-80095320eb0e,04/08/2023 04:31,06/08/2023 11:50,06/08/2023 11:50,06-Aug-23,,Electronics,1599,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dc41c41a-ad20-4f70-9329-ceb51bbbf22b,Inbound,Refund Related,Refund Enquiry,,5ac19496-c68b-42aa-91ea-bdded7212ba1,,06/08/2023 07:08,06/08/2023 07:12,06-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
d3a1601f-b18c-4442-b952-71988aa34cb0,Inbound,Returns,Missing,,c0f4f580-6f07-483a-b4c8-5f6af11123d0,,06/08/2023 14:25,06/08/2023 14:39,06-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,4
687398cd-d894-4cda-a329-d6992d62e536,Inbound,Returns,Reverse Pickup Enquiry,Not satisfactory with your policy services ,63e965d1-46ed-4f74-897b-74a498c4a2b2,,06/08/2023 15:54,06/08/2023 15:57,06-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,1
7d8e0cff-cba6-447c-a1d5-1019a833831a,Inbound,Order Related,Installation/demo,,f589cb9c-2946-4586-9d1b-154dd2e5080e,,06/08/2023 19:22,06/08/2023 19:26,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
49761cec-4f20-4de0-978d-9e4342c26baa,Outcall,Returns,Return request,,3a2ad812-3567-498a-8a50-3794607b1a9c,27/07/2023 07:21,05/08/2023 12:43,05/08/2023 12:46,05-Aug-23,URAN,Electronics,899,580,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
74c1b5cf-b603-4523-913e-838a41e8cd61,Inbound,Refund Related,Refund Related Issues,,db9b7ae8-e9a6-4c42-8c22-d140599b7a55,02/08/2023 21:45,05/08/2023 23:33,06/08/2023 22:55,06-Aug-23,,Books & General merchandise,1281,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
b98a01a2-5d6c-4251-917a-f93cbaea8a22,Inbound,Returns,Reverse Pickup Enquiry,Very Very good ,f5f91794-54b2-4458-b455-3ce92ce58840,,05/08/2023 18:41,05/08/2023 19:15,05-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
5b0d34d2-ff16-4494-8f5f-14e5fbeaf39b,Inbound,Returns,Reverse Pickup Enquiry,Very good ,90df6f97-d539-46c6-813b-3b1c2397911b,,05/08/2023 10:18,05/08/2023 15:14,05-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a4b03195-0d40-4cc9-9ce0-83ba9692bb41,Inbound,Returns,Return request,Nothing,71d6f731-166a-465a-adde-732ea3675fa6,,05/08/2023 21:02,05/08/2023 21:07,05-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
45605d84-1fa0-4c0a-a194-681cf8a6b149,Inbound,Returns,Reverse Pickup Enquiry,Extremely good,b682407e-85e7-41be-a3a4-d5a70fbcf0b0,,05/08/2023 21:28,05/08/2023 21:33,05-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
60a5ced5-555b-47c6-bddc-8906fdf5d4e2,Inbound,Returns,Return request,,10581a70-e987-4523-a7ce-1734715dcd0e,,06/08/2023 16:40,06/08/2023 16:42,06-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,4
22da0fde-e5ac-4027-a0cf-896b2cddf477,Outcall,Cancellation,Not Needed,,7f5cd2b9-35e9-45c2-a284-bcd649d2b812,25/07/2023 09:31,05/08/2023 10:59,05/08/2023 11:50,05-Aug-23,ORAS,Home,409,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1cb3732f-fd41-43b8-b960-57abee34acd1,Inbound,Returns,Reverse Pickup Enquiry,,1bf4c7d7-744d-4a2d-ba69-4f87725ead3f,,05/08/2023 11:48,05/08/2023 11:53,05-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
3eb2e9b8-c19e-419d-9457-92adce7f083c,Inbound,Returns,Exchange / Replacement,,675bdc6a-2b7c-4d6d-98fc-ca24e029b07e,,05/08/2023 13:53,05/08/2023 13:55,05-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
be557511-4037-4f50-bb9a-3d3e0120761b,Inbound,Returns,Wrong,,200c8d34-d43a-4a3b-b26a-af40d6a3268c,,05/08/2023 15:01,06/08/2023 08:26,06-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
d6da75c9-0cb4-4a90-9885-34cac36b99d3,Inbound,Order Related,Invoice request,Service was good??,54ba571c-a3a3-49e7-af50-9b1c9a46b1ad,,05/08/2023 20:33,05/08/2023 20:38,05-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
4b1dfdb4-5052-4065-a370-43ed95468883,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,6d887950-3a24-4587-925b-1d6f0a34a0e5,,06/08/2023 08:23,06/08/2023 08:26,06-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
9fd3b75c-dddc-410d-b52f-168204c49696,Inbound,Returns,Reverse Pickup Enquiry,,56fedf5f-e00c-42a7-873f-ca28dae07d5b,,06/08/2023 13:28,06/08/2023 13:29,06-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,2
a680e43c-dcb0-4e99-8a41-54c16d02b5da,Outcall,Order Related,Seller Cancelled Order,pathetic service,df947d87-0c79-414e-bb90-f6ec57558ad6,,06/08/2023 17:13,06/08/2023 20:00,06-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
4e723f67-3dbb-4908-a461-e28aa5294ca8,Inbound,Returns,Service Centres Related,,fbb0d278-1001-434b-b1f1-439070eeb7ea,,06/08/2023 19:19,06/08/2023 19:21,06-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
35767d20-da32-4717-995f-f2f70d65a5af,Inbound,Returns,Wrong,dont make strict policy your customers is sensitive ,8679633c-3200-4b6c-9de6-2a5015bc59ae,03/08/2023 11:19,05/08/2023 10:25,05/08/2023 13:15,05-Aug-23,TONK,Electronics,1599,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
c147a063-f1d3-4bfe-a197-27d4e2b4ce5a,Inbound,Order Related,Priority delivery,,a77e84a4-43ca-45b2-b20e-5f2b90705e1e,03/08/2023 21:48,05/08/2023 20:12,05/08/2023 20:49,05-Aug-23,HAMIRPUR,Electronics,8999,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
32529bb9-12f8-4e1c-aeed-db2244beea9b,Inbound,Returns,Fraudulent User,The way to attend the customer and resolve their issue is owsme . I love your work ,83f4c370-52c1-4166-a758-f2f4e6eb5e3f,,05/08/2023 01:12,05/08/2023 01:16,05-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
f2832c1d-7dde-44da-af45-f7aad86bd5d4,Inbound,Returns,Return request,Talk to mam in very easily solve my problem thankyou very much ,78d7ca8f-aafc-4bb6-b985-2ac6c9301e8c,,05/08/2023 10:05,05/08/2023 10:11,05-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
f09b418e-e04f-46cd-bb49-cdb9ac6f2031,Inbound,Feedback,UnProfessional Behaviour,,3edb274c-324c-4dde-aec0-51c352f4a462,,05/08/2023 18:48,05/08/2023 18:50,05-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
e836c250-0827-47f5-a050-bdaf89ec0baf,Inbound,Returns,Return request,,e3e7820b-e304-4488-b1b5-72c911fc8a99,,06/08/2023 09:26,06/08/2023 09:29,06-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
add4f1ca-d509-427b-ae94-29fbf83eb529,Inbound,Product Queries,Product Specific Information,,580d93e0-874b-42a8-a1aa-890b336c8fdc,,06/08/2023 11:22,06/08/2023 11:37,06-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
81e8276a-31dc-4ccf-ac1c-bdb399320a63,Inbound,Shopzilla Related,General Enquiry,Ektv,67aca554-b14e-4eaa-9495-c9916bc5b8a4,,06/08/2023 18:43,06/08/2023 18:45,06-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
094dff51-8061-4b58-adec-4f8b46e9a4f5,Email,Returns,Reverse Pickup Enquiry,,6cfad494-f2be-48e7-be32-9c857d0492e2,14/07/2023 12:00,04/08/2023 16:05,05/08/2023 09:18,05-Aug-23,INDORE,Books & General merchandise,5299,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
76e24a0e-0ecb-4878-8cc9-6cbfc007cc42,Inbound,Order Related,Delayed,Very good ,5cbd41d3-ecc3-48ae-8cdf-e9c46f6c3ab4,23/07/2023 14:21,04/08/2023 21:47,05/08/2023 20:53,05-Aug-23,MADHUPUR,Furniture,6317,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
8afe25d1-4040-437b-a01b-43ddf11c2e2d,Inbound,Order Related,Order status enquiry,,76e505a8-e3e5-4294-b7d3-24236368f29e,,05/08/2023 14:21,05/08/2023 15:12,05-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,4
bbdfea5d-bb4d-4c18-b5d4-659770bf1891,Inbound,Returns,Return request,Good coustomer care executive ,5f088719-85eb-4c11-a704-5024d7271477,,05/08/2023 16:45,05/08/2023 16:50,05-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
03efc901-32ac-4301-9938-57a577e11cba,Inbound,Returns,Return request,,2c8770f4-9c97-4fe5-b82d-349b77863d76,,05/08/2023 19:26,05/08/2023 19:28,05-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
9e0e03cb-de93-4325-b224-b0f7e1f9dfe6,Inbound,Returns,Technician Visit,I got product with not working as expected. So order should be return not technician visit,587277e4-35a3-4425-abd6-1b13322bc410,,06/08/2023 15:22,06/08/2023 15:23,06-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
bc028dd0-c93c-48af-9907-6e2a81d74536,Outcall,Returns,Reverse Pickup Enquiry,,1b0d6a74-989c-4b12-a168-cdadfaa59bfd,,05/08/2023 11:23,05/08/2023 11:25,05-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
742dd876-131e-442d-a021-3e285c7ad6a4,Inbound,Returns,Fraudulent User,Customer executive working good ,a5e0262c-f30e-4993-977c-e6b9a5a2477f,,06/08/2023 09:02,06/08/2023 09:03,06-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
827a89f9-88d0-434e-b8c7-798eaf03b729,Inbound,Payments related,Online Payment Issues,,64fed113-61ce-4f3c-afa0-3daa5f2038f6,,05/08/2023 23:27,05/08/2023 23:30,05-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e33007c3-ea6e-4230-946f-bc012576a7f7,Inbound,Returns,Reverse Pickup Enquiry,,941220d8-dd31-4055-a51f-87075cb1f363,,06/08/2023 00:01,06/08/2023 07:52,06-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
f98d7a6c-b71d-48b2-9c2e-79eb7da7f9b1,Inbound,Returns,Reverse Pickup Enquiry,Good,31d4c5e5-3eae-4f6d-9716-e2c421806119,,06/08/2023 11:49,06/08/2023 12:00,06-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
fa38cf6e-1b7c-4a44-97e4-ee6eba4ebe15,Inbound,Returns,Reverse Pickup Enquiry,Thank you,d51a6448-63ff-4db3-b51f-b55a1a904c61,,06/08/2023 14:17,06/08/2023 21:07,06-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
fd669986-b982-4281-98de-2f6889f6603c,Inbound,Returns,Reverse Pickup Enquiry,Not happy Shopzilla return policy ,2c05966a-ccf5-40ce-b1e1-057995d68f12,,06/08/2023 18:46,06/08/2023 19:49,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
bed7de69-aea0-4c59-8295-b5c6691a3adf,Inbound,Returns,Reverse Pickup Enquiry,,23945a2d-db52-405e-a8a6-4cda2e3e0e20,,06/08/2023 18:50,06/08/2023 20:55,06-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
36ca2b9b-48b5-4c4e-a57e-86c4b7ee6d67,Inbound,Order Related,Order status enquiry,,9bc787a5-c896-4ba3-88a0-090e8a0e0f1d,28/07/2023 12:45,05/08/2023 23:46,05/08/2023 23:57,05-Aug-23,ALLAHABAD,LifeStyle,800,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
8eb93113-9fd2-4200-8fd3-a6e8a9cf0027,Inbound,Returns,Fraudulent User,,33bd93d4-d7e5-4def-aef1-824845baf4a5,,05/08/2023 13:24,05/08/2023 13:27,05-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
a34b7f2f-3cdc-4980-a4a5-bc9926e16270,Inbound,Payments related,Wallet related,,e53096b7-4e25-4e6b-826f-b44248f671d8,,05/08/2023 19:44,05/08/2023 19:46,05-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
336212da-434e-451a-bf8f-94e924b8f2fe,Inbound,Returns,Reverse Pickup Enquiry,,040b19c8-0ca4-4d71-85e2-9d075ef4dbfa,,06/08/2023 16:37,06/08/2023 16:39,06-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
58765cf7-3c2d-45e3-bd78-127e5185093c,Inbound,Payments related,Online Payment Issues,,9e61dee9-163b-4acc-800e-536ece12ae29,,06/08/2023 18:53,06/08/2023 18:53,06-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
31e18d3b-94c2-4b4c-8afe-ac6ec58a322c,Inbound,Returns,Reverse Pickup Enquiry,,538b5a6f-261b-41b4-a045-f2ed08a4529d,06/07/2023 22:43,04/08/2023 22:13,05/08/2023 08:00,05-Aug-23,AMRITSAR,Home,249,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
b7286861-d581-42fd-9dcd-92576c3a896c,Inbound,Returns,Return request,,5f541d89-255c-4240-87a3-75dbbf7a1902,,05/08/2023 14:48,05/08/2023 14:53,05-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
9c6632f9-3e2f-4324-84fe-8af645422a10,Inbound,Returns,Damaged,,638b0dfc-4373-4a05-8758-ba79e283e7d7,,06/08/2023 14:35,06/08/2023 14:46,06-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,4
a960a9c6-db19-4124-918e-8fb7f916fe17,Inbound,Returns,Return request,,95a8b8b1-0cf0-47cb-92e9-2fac322aad55,,06/08/2023 16:48,06/08/2023 16:51,06-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
29279c0a-1b88-464e-9824-5014d39662af,Inbound,Returns,Reverse Pickup Enquiry,Good work ,505e1606-fb52-4d5e-9ec6-7898423919d8,,06/08/2023 21:39,06/08/2023 21:41,06-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
322a1aa8-751a-4296-b9f0-46d753cc5eed,Inbound,Returns,Reverse Pickup Enquiry,Good ,29a0d53f-1cb0-4d22-8d5b-cec89ec4ca9b,,06/08/2023 08:25,06/08/2023 08:31,06-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
3b7b79a1-d1dc-4fda-8e83-cfe2f29b947d,Inbound,Returns,Wrong,Yes thanks for solve my problem...,12ac7d8a-63f1-47f6-92f5-08f35e61894b,,06/08/2023 12:48,06/08/2023 12:51,06-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,3
441de098-9e62-4838-a6ac-9da4b8e57751,Inbound,Refund Related,Refund Enquiry,,8b972502-e719-4f19-9068-23895416ec6f,,05/08/2023 21:01,05/08/2023 21:02,05-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
44b6c7ed-0e53-484f-a8d1-f3415c23c09d,Inbound,Shopzilla Related,General Enquiry,,4826de60-de21-4e96-a99f-a0029fbcc5a3,,06/08/2023 06:06,06/08/2023 06:08,06-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
a891e9d6-3520-4c3c-959d-ef475f81c594,Inbound,Cancellation,Not Needed,,b4022d3e-b7ad-49ab-b49b-e412890c69da,,06/08/2023 11:36,06/08/2023 11:37,06-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
aa032c15-c7d8-4af4-abed-493b27012998,Inbound,Feedback,UnProfessional Behaviour,"Everything when i am ordering Mamy poko pants, i am facing isues..this is the last time i am ordering the daipers...",04b1407f-3a03-45ef-8ddd-a0bc3f86b739,,06/08/2023 13:55,06/08/2023 18:52,06-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
bc14786f-3f16-4852-8670-b458c4e7befa,Inbound,Order Related,Installation/demo,,028308c4-9660-4766-a52a-ab9f57c24597,,06/08/2023 20:28,06/08/2023 20:31,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
07f3de69-5853-42aa-8e8b-b2d655ec6b4d,Inbound,Returns,Return request,,a1120f0b-8c4a-418c-8f62-dcadd7adede7,24/07/2023 12:46,06/08/2023 21:43,06/08/2023 21:52,06-Aug-23,NARWANA,Electronics,999,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
5e956a4a-7711-40b6-93c1-cb6d2b3fe840,Inbound,Feedback,UnProfessional Behaviour,,6ce80b1f-f263-4fd8-a499-d887d02abf9e,18/07/2023 11:44,05/08/2023 01:35,05/08/2023 06:22,05-Aug-23,LUXETTIPET,Mobile,18188,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
99c121b2-9e32-4356-862e-24a5fa45ba51,Inbound,Order Related,Seller Cancelled Order,My order has been canceled but I want coupon as per my next order for help,e6599265-499b-4c79-af9e-7bc884f58c56,,05/08/2023 01:18,05/08/2023 01:20,05-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
c782535e-d2f2-4512-abf3-1f8b43dc9e59,Inbound,Product Queries,Product Specific Information,,c3a8a379-8486-46e8-b7d0-16ea78b18ca1,,05/08/2023 18:24,05/08/2023 18:27,05-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1b9f8957-7446-4abb-9668-3a6437440f1d,Inbound,Returns,Fraudulent User,,ecee1970-5b7f-4031-b747-9433695ed4e2,,05/08/2023 21:38,05/08/2023 21:41,05-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
5e4524b2-45ef-4bcb-be1f-63ce7165e4be,Inbound,Returns,Reverse Pickup Enquiry,All giod ,407f177b-858c-43fb-a592-5646754f9ef3,,06/08/2023 17:01,06/08/2023 17:02,06-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
1a31079c-6464-4b75-a14e-ca4eefb9d7e2,Inbound,Returns,Reverse Pickup Enquiry,,6cd3f645-0808-4c3e-a640-de878c0b8114,,06/08/2023 22:18,06/08/2023 22:35,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
3eb010e7-c5b2-498c-85e6-03ccbf93a527,Inbound,Order Related,Order status enquiry,,cbccf871-df2d-413b-ba6d-39dd27ddb4c8,,06/08/2023 22:15,06/08/2023 22:21,06-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
2ef4f8c1-dfad-4484-a964-214fa0f65eb0,Inbound,Order Related,Delayed,,ad214e84-7a58-4d4e-a502-7a508fcc3e2a,16/07/2023 07:14,06/08/2023 15:27,06/08/2023 15:31,06-Aug-23,SARAN,LifeStyle,959,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e6928824-0139-426a-ae7f-dad1976af092,Inbound,Returns,Wrong,,fba3d3e2-066c-4233-a2de-14ab7e9ecd33,23/07/2023 22:20,04/08/2023 18:37,05/08/2023 09:57,05-Aug-23,GURGAON,Home Appliences,9999,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,1
2bf33e7e-98d1-4426-9210-b2af108fcfd5,Outcall,Cancellation,Return cancellation,Please try to give refund,d2a90adf-e95f-4be6-abe0-8736ead15fdf,,05/08/2023 13:20,05/08/2023 13:36,05-Aug-23,,,,1066,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,4
47a6d0ba-fc03-48a6-b316-18379db48d7b,Inbound,Order Related,Installation/demo,,7a5fcd72-b62f-4545-a361-e5af07c05cc0,,05/08/2023 16:23,06/08/2023 14:07,06-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
03ccc293-b588-48c0-8c8d-071e9f3bf09c,Inbound,Product Queries,Product Specific Information,,0d624dce-4a6b-4633-9519-d9d9621b9314,,05/08/2023 12:07,05/08/2023 12:14,05-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
6533a339-b6e8-408e-bff2-4f0c0165a5c1,Inbound,Returns,Service Centres Related,,374cf74a-10f4-43eb-9cfd-650b6e2635e7,,05/08/2023 22:01,05/08/2023 22:02,05-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
4038e09e-c4c7-4348-97a1-02029714b1fc,Inbound,Order Related,Customer Requested Modifications,Good,2de16d72-c748-4b43-81c9-daf8ce5a1708,,06/08/2023 14:38,06/08/2023 15:05,06-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
59f7fdb9-523e-4fb1-b550-2dad35a0fdf6,Inbound,Product Queries,Product Specific Information,Pls provides us a correct product... ,90a29f2a-8a69-45f4-a684-de2b74fc325f,,06/08/2023 14:36,06/08/2023 15:10,06-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5208327a-c1aa-46ef-a418-759039cb5f3b,Inbound,Returns,Service Centres Related,Very very very poor service filf  ,9bb7e542-60d6-4f99-ad64-0071d65d7b2e,,06/08/2023 12:22,06/08/2023 12:37,06-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,1
56d6d1c0-3dc1-4eab-8f8a-b8d015e59bdc,Inbound,Order Related,Order status enquiry,Give the access to excutive beyond explaining the same thing which was mentioned on Shopzilla app.,76cde8b1-a819-43e1-9272-1ea02a9f640b,,06/08/2023 20:29,06/08/2023 20:48,06-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
63c1c768-c219-4ad1-9636-10d5673a1e8d,Inbound,Returns,Fraudulent User,,553e09de-2761-48c5-abd0-8e9f6f6edd3e,,06/08/2023 19:54,06/08/2023 19:56,06-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d3f16a5c-eba3-47c3-b230-689e0f22d942,Inbound,Returns,Reverse Pickup Enquiry,,cdcdb68e-22e1-4d45-9e2a-8049aca4237f,,06/08/2023 07:15,06/08/2023 07:17,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4f625fc1-134e-4340-9047-f747fcf4f60d,Outcall,Returns,Fraudulent User,,70c4b314-af05-424f-a3cc-f6747aa4a478,,06/08/2023 17:34,06/08/2023 18:59,06-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9b4d8acc-b5d8-4cb5-9f5a-b3d130965a70,Inbound,Order Related,Order status enquiry,,8bb40aa9-573c-4883-95bd-9b5091f678b0,,06/08/2023 17:59,06/08/2023 18:00,06-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7364828a-4952-477e-8611-ac19ac04e0a0,Inbound,Returns,Fraudulent User,Very good man,d16a8f87-9ba6-4316-88aa-04e0def7fbfd,,05/08/2023 15:13,05/08/2023 15:20,05-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
0a782b33-5f38-4313-a219-4989a830bb9e,Inbound,Returns,Return request,,bdeb42f7-9c6b-4f55-8b46-5382a3bf2698,,06/08/2023 12:51,06/08/2023 13:02,06-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
b65c06e8-b86c-4063-8409-ade8295dd475,Inbound,Payments related,Online Payment Issues,,54a0b6af-d002-43b8-81ec-5dccad354035,,06/08/2023 18:39,06/08/2023 18:41,06-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
9a38ed06-55c7-4e1e-86be-b372c3819c15,Inbound,Order Related,Delayed,,69d7dfce-adf8-4385-b2c9-9990cf4339cc,23/07/2023 08:58,06/08/2023 09:24,06/08/2023 09:26,06-Aug-23,WARORA,Books & General merchandise,524,,Patricia Holmes,Emma Park,John Smith,>90,Morning,3
3fcc1f83-a175-490a-8895-845297f881a9,Inbound,Refund Related,Refund Related Issues,,5a3b32c2-d3fe-4779-9166-1821f696b997,22/07/2023 20:19,03/08/2023 20:40,05/08/2023 15:49,05-Aug-23,BEED,Home Appliences,39990,,William Carey DVM,William Park,John Smith,61-90,Evening,5
33a46dc3-8abf-42b8-b934-1cc2eaa2d0b7,Inbound,Returns,Return request,,ca8a3afa-a839-4ac0-a652-048b44d0bd49,,05/08/2023 07:26,05/08/2023 07:28,05-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
73263317-fafd-4c0a-8adc-559ef704bd17,Inbound,Returns,Reverse Pickup Enquiry,,6939edef-b6b4-4651-ba75-777a15ac0176,,05/08/2023 12:53,05/08/2023 14:02,05-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
7f1244e0-806c-46e6-ae29-5043308586ae,Email,Order Related,Delayed,Give me back my money.,dbe857ba-5331-4fca-a347-d48ce78946ad,,05/08/2023 14:50,05/08/2023 15:17,05-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
90c0f3ad-6f7c-4ff8-8015-8a74d8e595f9,Inbound,Returns,Reverse Pickup Enquiry,,18f4e814-babd-4180-bb86-d9a7a81640b9,,05/08/2023 21:55,06/08/2023 10:09,06-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
70d254e6-95a5-41ec-8575-d9661b1af05d,Inbound,Returns,Missing,,45f2669a-2d12-4af3-80b9-465dd82c0079,,05/08/2023 23:04,05/08/2023 23:24,05-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
5a5437da-ee26-43e7-942c-52bbd35c5a9d,Inbound,Order Related,Invoice request,,721cc325-0bee-446f-8640-b20f37983a4a,,06/08/2023 10:11,06/08/2023 13:17,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,2
8cf3ba5c-e6c5-4b85-aef7-bfe4f93f1588,Inbound,Returns,Return request,,e1ab5948-8d17-4a06-84b7-d65e5e1a167a,28/07/2023 14:50,06/08/2023 08:30,06/08/2023 08:42,06-Aug-23,RAMAGUNDAM,Electronics,1699,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
824ac9e7-cbc3-402c-9bd1-bd18a4be339f,Inbound,Returns,Reverse Pickup Enquiry,,98468e67-9abf-4b6a-9ced-a85a470923eb,26/07/2023 08:35,05/08/2023 15:03,05/08/2023 17:53,05-Aug-23,KOLKATA,Electronics,1423,,Jeremy George,William Park,John Smith,31-60,Morning,5
64bf1aca-9485-4a54-8c8d-f7667b557f3b,Inbound,Order Related,Seller Cancelled Order,,72a81fd8-6e3e-4d8f-b788-3b55dafe1402,,06/08/2023 13:21,06/08/2023 13:24,06-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
e22aba0a-0627-49d4-bd1e-1029fb84a53a,Inbound,Returns,Reverse Pickup Enquiry,,c4e6b0df-9d9a-4e39-8f82-d9ac8f692f77,21/07/2023 21:35,05/08/2023 10:02,05/08/2023 10:03,05-Aug-23,DHANERA,Home Appliences,9999,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
7b861e2c-7df6-407a-8740-90313eb859f0,Inbound,Returns,Return request,,44b884a3-e596-4143-b337-b7244b2f4f8d,,05/08/2023 10:43,05/08/2023 10:44,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
a143eded-962e-40a9-b718-b21d922616b6,Inbound,Order Related,Invoice request,,74bfd6fb-ce6a-416a-a39e-d98830cb33b4,,05/08/2023 20:00,06/08/2023 14:04,06-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
4a61f2a0-6ef1-4ee9-b044-61ef87eeeb77,Inbound,Product Queries,Product Specific Information,I love to shop with Shopzilla and thank you for such a polite person in your customer care. all fine nothing to say.and please deal with good saler who have good quality of products.coz. many times I got cheap quality of products.so please take care of all that thank you ??????,0ba019c6-1cdf-492e-b40f-d26ea02a2dc7,,05/08/2023 20:31,05/08/2023 20:33,05-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
4af99a6f-f7eb-4c15-ad0b-ef70f64b9f84,Inbound,Returns,Wrong,Best service ,d550d29f-c24b-485e-9b25-de1767e77465,,05/08/2023 20:56,05/08/2023 21:00,05-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3a7f08b8-c820-4305-9cd5-98e1c9a1d070,Inbound,Order Related,Order status enquiry,,8fc79733-f522-49b7-8d96-2e5ea611d10a,,06/08/2023 22:31,06/08/2023 23:07,06-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
0537947e-43e9-4dd5-a232-7d8b9cd0e7d7,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,0ca2ee79-eb70-449f-82ca-2f573299bfad,,05/08/2023 13:48,05/08/2023 13:50,05-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
5262eb92-c562-4b8b-bac7-a9c64cfbd7c8,Inbound,Order Related,Order status enquiry,,6d31140f-09e9-483e-a1fc-f92a4e6d236a,,06/08/2023 13:55,06/08/2023 14:04,06-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
d2c9eaf9-8426-41ad-8490-1e03ff18161b,Inbound,Offers & Cashback,Other Cashback,,f044b8b7-9a2b-48b9-a34d-c9151980546d,,06/08/2023 19:42,06/08/2023 19:45,06-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
4df1681f-8349-4f9f-ac75-70b27138901f,Inbound,Returns,Reverse Pickup Enquiry,Very good Vivek support,0b075aae-05ae-4f24-8b24-80e86db298f0,20/07/2023 06:41,06/08/2023 06:35,06/08/2023 06:44,06-Aug-23,JAIPUR,Affiliates,319,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
edb79d00-7bf5-4268-8bb5-7a12a2558ab6,Inbound,Order Related,Delayed,Shopzilla and Shopzilla have Nexus to irritate the customer and not resolving the problem ,f42ce3f8-9349-474d-82f0-fb7da1c14fdd,,05/08/2023 20:35,05/08/2023 20:45,05-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
100ed7f2-7d8e-4b33-925d-b221baa6b9f7,Inbound,Order Related,Order status enquiry,,c2007bf1-27c6-4c02-b0c5-2743405f39b9,,06/08/2023 00:56,06/08/2023 00:57,06-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
959c3851-1084-4bf3-8d1c-52da052eda55,Inbound,Returns,Reverse Pickup Enquiry,Very nice experience thank you   ??????,51be83d5-a0ba-4338-ba63-d5c82b72766a,,06/08/2023 15:57,06/08/2023 16:00,06-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e1036ab7-bcfd-4a14-b643-2e5b1ec68e40,Inbound,Returns,Service Centres Related,,60f1925d-845d-497b-aff2-ef1e9f1ad2f2,09/05/2023 23:26,06/08/2023 11:48,06/08/2023 11:53,06-Aug-23,KOLKATA,Electronics,852,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
4cae5bb5-addf-44b5-8157-03731ead66e0,Inbound,Shopzilla Related,Shopzila Premium Related,,b87f6ab9-b1a2-402d-9198-d51a9eeadef9,,05/08/2023 14:42,05/08/2023 14:43,05-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
521bd02b-2181-4167-8732-eedd79a3d04e,Inbound,Returns,Fraudulent User,,b60300a9-290c-4033-9953-30129d4843d4,,05/08/2023 22:29,06/08/2023 08:50,06-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,4
302e4843-a0d9-40ab-95bf-283ea49b72fb,Inbound,Returns,Reverse Pickup Enquiry,,379ec1c4-8ccb-4655-8bad-1fdc98a27ed5,,05/08/2023 20:47,05/08/2023 21:36,05-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
6188a764-43d6-4e1f-aff6-4652eef3681f,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla wereste,db2bd461-2ee3-4817-bab4-b6ea5783d59f,,06/08/2023 09:56,06/08/2023 14:10,06-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
383a0c57-afad-4962-8434-90d929fe0848,Inbound,Product Queries,Product Specific Information,Thank you for the help. The customer executive was too much to helping me,c5bad53e-0517-418e-a447-7fbf6eac1bb1,,06/08/2023 12:28,06/08/2023 12:32,06-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
ab86fad2-e704-43a1-9b83-ebea8d5c6e61,Inbound,Order Related,Delayed,,0c3a9750-0742-4a13-ac96-bf4e48b7182c,27/07/2023 21:38,06/08/2023 18:42,06/08/2023 18:47,06-Aug-23,JHARSUGUDA,LifeStyle,429,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
a7a4621e-2897-44d2-9bdc-e8dc6befc31d,Inbound,Returns,Fraudulent User,,bf25fc2b-956e-472e-b91d-4e7e1496bf6c,,05/08/2023 20:23,05/08/2023 20:31,05-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,4
a453422e-5c2d-4db9-b73e-05e95d0f0f51,Inbound,Order Related,Delayed,,410c4fcd-8871-4c94-9879-dd5704fbe1a9,01/08/2023 11:32,06/08/2023 19:14,06/08/2023 19:19,06-Aug-23,HYDERABAD,Books & General merchandise,352,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
48099acc-d4dc-414c-b29a-64df64eff71d,Inbound,Returns,Reverse Pickup Enquiry,,a4076241-25d5-4840-b184-1c18480f17b9,09/07/2023 23:01,03/08/2023 22:57,05/08/2023 14:03,05-Aug-23,PUNE,LifeStyle,349,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
8c741735-51b3-4e1a-9b2f-decc62821724,Inbound,Returns,Missing,,dfa0711a-8d68-437b-9716-8e0c89c67854,20/07/2023 22:50,04/08/2023 17:10,06/08/2023 23:13,06-Aug-23,MUMBAI,LifeStyle,699,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
ecbfe02f-fff8-470b-aada-806c1053188a,Inbound,Returns,Reverse Pickup Enquiry,AAP is well,b10b5911-c5b5-4c02-a0c4-7faa4abce0bd,,05/08/2023 23:44,05/08/2023 23:49,05-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
34fa1686-5a72-45d2-b371-c2cc1d3559f5,Inbound,Order Related,Installation/demo,Good,47509dca-3ed9-4adb-9ac2-c9504379cf06,,05/08/2023 23:52,06/08/2023 05:58,06-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
140af6af-222a-4b48-ada4-fc5c04d948a4,Inbound,Returns,Reverse Pickup Enquiry,,ab3787c3-f37c-4925-bd83-2b2766cdbf58,,06/08/2023 14:02,06/08/2023 14:03,06-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
b3c8d205-8711-489d-b551-c3155d40c4b9,Inbound,Feedback,UnProfessional Behaviour,,9051044a-92f7-4016-bae3-55a6cee3a711,,06/08/2023 15:37,06/08/2023 15:43,06-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
d9a01e5d-600e-4e62-9225-b08fc7ddf1af,Inbound,Refund Related,Refund Related Issues,,845c9a10-a23a-46f2-8d79-16e3f630ff3d,,05/08/2023 11:33,05/08/2023 11:34,05-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
51f3edd3-610d-4cf6-83f8-143b4a299e69,Inbound,Order Related,Order status enquiry,,a1f764e0-d292-45e5-b8f7-9a15540c31bd,,05/08/2023 17:55,05/08/2023 18:08,05-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
583eda35-f587-4610-9bd7-af389e177131,Inbound,Returns,Reverse Pickup Enquiry,,3f915840-6769-4937-be80-b09fe527876b,,06/08/2023 00:42,06/08/2023 00:47,06-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
6807f584-f39e-40a9-85a5-6062f8d6d640,Inbound,Returns,Reverse Pickup Enquiry,,a0f69037-86e7-4cd0-9954-8ec432f57503,,06/08/2023 08:17,06/08/2023 08:38,06-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
95429e71-b6e9-4265-8c9a-57052089b903,Inbound,Order Related,Order status enquiry,Very good aur very bad service some time.,6ab1465d-c49f-4279-a6c5-fb722723076d,,06/08/2023 11:51,06/08/2023 11:53,06-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
95b4c1fd-fdc2-47bd-8aaa-5ead3b11da5e,Inbound,Shopzilla Related,General Enquiry,Very good ??,ebbf65d9-f97f-4f35-b7de-462767a2cea8,,06/08/2023 12:25,06/08/2023 12:27,06-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
54c2f58b-0a3a-4cdc-98b8-79784f1b2d42,Inbound,Returns,Reverse Pickup Enquiry,,8220db09-5604-4a21-9081-b3f0ad758e24,,05/08/2023 07:14,05/08/2023 07:19,05-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
fbcd40c3-6227-4766-b7a9-ef4fa34f0187,Inbound,Product Queries,Product Specific Information,Thanks ??,9ce24461-8739-4b2c-bd08-10f0d2254c32,,05/08/2023 16:33,05/08/2023 21:33,05-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
12433cd1-04c8-4fa3-af32-f535da0ec858,Inbound,Order Related,Installation/demo,Not happy after sales service ,c63183a9-d6fc-4bb0-8cf9-66c5cea5c8cf,,05/08/2023 23:09,05/08/2023 23:11,05-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,2
a2d04b9d-f2e5-4d38-838b-7d0b5ccb3030,Inbound,Returns,Reverse Pickup Enquiry,  account open kariye,0cf3f8e4-7489-4f39-b1c7-c528b57d1f79,,05/08/2023 10:28,05/08/2023 11:51,05-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
5741a17f-8428-4390-85b2-4c4a4320f7fc,Inbound,Returns,Wrong,,52d22bb6-6c28-48ad-8103-073a22d0ae07,,06/08/2023 10:47,06/08/2023 11:10,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
c7462df9-e48b-4db2-a397-ec7d18fed996,Inbound,Returns,Reverse Pickup Enquiry,Support was very good. But product replacement time very long 24 to 48 hours.,240f1a00-57bd-4c82-a0a5-daae14a424de,,06/08/2023 12:51,06/08/2023 12:53,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
5ac8a6ab-be4f-4dcc-bd21-12fc489802fc,Inbound,Returns,Reverse Pickup Enquiry,,f23606ef-12a8-4ba9-9ffc-e56faeef80ae,,06/08/2023 14:03,06/08/2023 14:06,06-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
4142127c-3748-4e7a-b093-1a897c9ef20d,Inbound,Returns,Return request,,86709750-cb94-43d0-ae4f-5d1dcc760fe7,,05/08/2023 16:51,05/08/2023 16:54,05-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
bf432d22-2de1-4b30-ac23-97076249b7ab,Inbound,Order Related,Priority delivery,,dc31cc27-ba51-4669-b6ff-5b4053d7bb93,,05/08/2023 21:39,05/08/2023 21:40,05-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c604f4fe-b0a4-455f-9187-00262dacf9de,Inbound,Order Related,Installation/demo,,d510bb17-3831-4ad2-bfd6-95cebf7a4b10,,05/08/2023 21:58,06/08/2023 10:12,06-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
34807555-d596-4acd-8a25-cecd70865865,Inbound,Order Related,Order status enquiry,,e7a034ef-0f4a-42a6-bf08-21fb8400f2ac,,06/08/2023 19:51,06/08/2023 21:20,06-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
48add4dc-8b12-4c19-9791-eb763409e355,Inbound,Returns,Wrong,  helped me regarding my query and resolved it very well\u2026Thanku  ??,44d18aee-e823-4cfe-848c-3471412dfd48,,06/08/2023 21:18,06/08/2023 21:18,06-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
e346628e-340d-41aa-b0c1-653d338a5812,Outcall,Others,Call disconnected,,a0eb4b24-5c85-4f17-8d51-e9397417121d,10/07/2023 20:52,05/08/2023 22:35,05/08/2023 22:39,05-Aug-23,PATRATU,Home Appliences,20500,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
5ee3d220-32ee-48f2-9e44-eed68e11780b,Inbound,Product Queries,Product Specific Information,,bf3a897e-e9ca-4db0-8604-90e5a94237a8,,05/08/2023 14:20,05/08/2023 15:17,05-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
23744229-aa92-440b-97c0-8f54ece1aed7,Inbound,Returns,Reverse Pickup Enquiry,No resolution ,3b5a2e20-ca87-4146-9481-861618c3a7e9,23/07/2023 17:40,04/08/2023 17:04,05/08/2023 15:03,05-Aug-23,PATNA,LifeStyle,379,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
aa38a810-a107-4f01-8add-c4685d5f0ecd,Inbound,Returns,Reverse Pickup Enquiry,Please provide genuine details and make sure call attender should connect with the team when customer connect multiple times to solve the issue,35b24190-95b9-4ed9-8bc8-c9a150ab1278,,05/08/2023 12:46,05/08/2023 13:05,05-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
f782a610-bf4f-4749-a124-736e5b366be0,Inbound,Payments related,Payment related Queries,,01a6afed-abca-488f-9bd5-53f4555a2d0b,,05/08/2023 13:51,06/08/2023 11:09,06-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
349e8fcc-82de-4e88-bdce-696e264be45f,Outcall,Returns,Reverse Pickup Enquiry,,35a39435-838a-4997-8d1b-2b50ecda7835,,05/08/2023 19:43,05/08/2023 19:46,05-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
07d9d72d-f33c-49fb-9a22-789f94b41666,Inbound,Order Related,Order status enquiry,,b294f1bb-1b0c-49c5-bc8f-1b142e535787,,06/08/2023 18:06,06/08/2023 18:09,06-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c4db81a2-38e5-4a98-8815-b120fe93756b,Inbound,Returns,Service Centres Related,,8e245f88-e470-4dc1-966b-c2549d010af1,26/07/2023 18:53,06/08/2023 10:25,06/08/2023 10:46,06-Aug-23,UDAIPUR,Mobile,9999,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
a23ddf31-8ebc-4bb1-b55e-74d545c9acd3,Inbound,Order Related,Order status enquiry,,b3640524-9970-4f69-8d12-be35112c1e23,,05/08/2023 09:41,05/08/2023 09:43,05-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,2
5916a961-0e12-4882-85dd-e8d1911c1364,Inbound,Returns,Reverse Pickup Enquiry,,33bcf3fd-06e3-4102-9fda-c7e1ead35f93,,05/08/2023 12:20,05/08/2023 12:29,05-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
54c72f52-cc5a-4342-94a0-e072c90f38b6,Inbound,Returns,Return request,very politely explained sounds educated and experienced ,0c93e2f2-6edd-4cba-a3f8-bad1a9d296ca,,06/08/2023 10:31,06/08/2023 10:33,06-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
26be5652-c3de-4c47-b190-13c671e5d256,Inbound,Cancellation,Not Needed,An had a good vibes and convo skills...,32332396-e521-4089-9eb7-86f30d04e84c,03/08/2023 21:36,06/08/2023 14:25,06/08/2023 14:38,06-Aug-23,CHANDIGARH,Electronics,59990,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9e48c55a-b34c-4358-83b3-096367f38b9b,Inbound,Order Related,Invoice request,Product invoices are downloaded from app/website in unsupported/corrupted format.Please work on that so customer will not suffer for just a invoice.,3685b73b-4b46-4d86-932b-1e4f00cc7c47,,05/08/2023 19:33,05/08/2023 20:43,05-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
c0b626af-1df2-45d3-882e-08fd0caf5c9e,Inbound,Refund Related,Refund Enquiry,,2ef90010-6a13-4a43-8342-af34ae9fdcdd,,06/08/2023 12:15,06/08/2023 15:18,06-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,4
ff0776f5-dc42-4a99-851f-9a1d1fb568ad,Inbound,Returns,Reverse Pickup Enquiry,,0065daf1-e003-48f7-9861-b3f2e0cac2a5,,06/08/2023 16:50,06/08/2023 21:17,06-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
acf1af61-f53e-49d2-b247-3b62d4f831f3,Inbound,Order Related,Order status enquiry,,afae39af-54ce-4f22-9ab6-cfe54ad41af0,,06/08/2023 17:17,06/08/2023 17:21,06-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
0c9aad72-ddda-46ea-88c4-cf6c4040046b,Inbound,Returns,Missing,,4524358a-653f-475a-a67d-705dcc71fe42,30/07/2023 16:44,06/08/2023 07:53,06/08/2023 08:16,06-Aug-23,JODHPUR,LifeStyle,899,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
8992a2d0-451d-4415-9a6b-5e43c2c8a65c,Inbound,Order Related,Installation/demo,Thank you ,ad788834-e983-442d-876d-d93f9793adfc,,05/08/2023 08:44,05/08/2023 11:16,05-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f6a76d79-e48f-4fae-b71c-f11eff261d88,Inbound,Returns,Reverse Pickup Enquiry,Fastly delivery any product pick,ab4dd91f-e827-46fc-a99d-9a08583e8bd6,,05/08/2023 10:49,05/08/2023 10:54,05-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
4d3d401a-f6dc-48e4-811b-b2bfd34c9624,Inbound,Order Related,Order status enquiry,,1ab91feb-d44a-4bb1-a5fb-44ad88f27433,,05/08/2023 22:58,05/08/2023 23:00,05-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
36bcd9c0-f7d6-4f29-af2d-655e5b635fd5,Email,Order Related,Installation/demo,Thank,8f8ff9b2-8e86-4900-891a-5295928dcfa6,,06/08/2023 10:36,06/08/2023 11:10,06-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
d06e68fc-86c0-403d-93bc-6736caf24472,Inbound,Returns,Fraudulent User,All is right .,ae43b341-743d-4b40-9d9d-79421ce72106,,06/08/2023 15:41,06/08/2023 16:10,06-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a97b723b-0e0b-4072-b6a3-b01034a9a1cc,Inbound,Order Related,Installation/demo,,5c0cadca-c05a-43fe-82dd-49c9ad013c52,,06/08/2023 21:05,06/08/2023 21:30,06-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b2a06fa0-6b7d-42bc-b822-c256cf3c0093,Inbound,Returns,Fraudulent User,,5036381f-49ee-4163-813f-0ab933951290,01/08/2023 11:52,05/08/2023 15:48,05/08/2023 16:00,05-Aug-23,ARRAH,Books & General merchandise,480,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
df00e684-2703-4d10-906f-3c410c12d9fa,Inbound,Product Queries,Product Specific Information,Resolve my problem ,886847b5-195f-4f59-b3f8-387851cc12ff,,05/08/2023 11:34,05/08/2023 11:36,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
cbff5379-c866-49b0-99f6-e4f7aa855eff,Inbound,Order Related,Delayed,,ae4a03a7-eb18-48d3-8124-f664a49cdef8,,05/08/2023 12:20,05/08/2023 12:27,05-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3fac4a98-4469-4b4a-82eb-4952f366aa2d,Inbound,Order Related,Order status enquiry,,8b1d4aee-24de-4b29-8d51-8c3117f39908,,06/08/2023 17:19,06/08/2023 17:22,06-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
a726af7b-de20-4c48-a8d4-7195ba7953f6,Inbound,Returns,Reverse Pickup Enquiry,,1627c985-2283-49df-bc3f-d93e5d94c79c,,06/08/2023 15:56,06/08/2023 16:06,06-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
03bdd878-246c-4017-b562-a2868b41e8a3,Inbound,Returns,Reverse Pickup Enquiry,,a574e9d5-9f03-4ab5-8e19-f7708d332c8f,,06/08/2023 18:07,06/08/2023 18:26,06-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
28c4268a-8ba4-49bb-ac29-7b6d5cda0e47,Outcall,Returns,Return request,,c9aeebbd-0856-4c57-948d-ff3294a656ea,02/08/2023 17:28,05/08/2023 20:45,05/08/2023 20:50,05-Aug-23,CHATRAPUR,Electronics,899,865,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
fd051187-4f2e-4e07-b2f6-0a0a4fa96f55,Inbound,Shopzilla Related,Signup Issues,,93acd796-f4bb-44e9-9fcd-c03e5a26f286,,06/08/2023 08:58,06/08/2023 09:31,06-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
c0b3ff64-b444-4d9f-8a32-9a0395fd77c5,Outcall,Order Related,Order status enquiry,,96f9b818-97bd-4b94-9da0-5c533a9e9622,,06/08/2023 18:04,06/08/2023 18:06,06-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
4cb88ec5-aa22-41e6-9c10-9f42089c0aec,Inbound,Returns,Damaged,,eb484560-cc6e-44ac-ac44-c9cb8daab159,,06/08/2023 10:59,06/08/2023 11:11,06-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
6ee10b04-f94e-4553-b134-04e57bb6f9fc,Inbound,Order Related,Installation/demo,"Having been delivered damaged product, how can i rate you? Nonsense",55374ec0-ef00-4878-8172-4108aae1bb8c,,05/08/2023 08:36,05/08/2023 10:44,05-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,1
17b4f788-6fa3-457d-91bf-dcaae6cebdb4,Inbound,Returns,Return request,,76c704ca-6d7f-4ee7-9aa7-e0a40f5aa3a0,,05/08/2023 14:38,05/08/2023 17:48,05-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
eb3202cf-f481-435e-bf35-ab35fdf547f7,Inbound,Returns,Fraudulent User,,0413e35d-625f-4415-9113-46948532e54a,,06/08/2023 19:35,06/08/2023 19:37,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
0e015ac8-7922-4420-8b63-82d30b8bea23,Inbound,Order Related,Order status enquiry,,9196a545-198e-4549-853b-bbcab5f27e01,28/07/2023 16:32,05/08/2023 21:29,05/08/2023 21:45,05-Aug-23,SURAT,Electronics,999,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
42bc4321-7892-4f5f-8083-db7a7451db64,Inbound,Order Related,Priority delivery,,7b41ac19-6c43-43d1-a651-a305eb5d3381,,05/08/2023 09:21,05/08/2023 09:21,05-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
24280447-5d2c-4ca2-9a75-cb52d302fd35,Inbound,Returns,Reverse Pickup Enquiry,,25985331-bef6-493e-aba9-26859340cc5d,,05/08/2023 10:42,05/08/2023 10:44,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,1
50772c5d-cf47-4d30-b371-0d1b88e90749,Inbound,Order Related,Order status enquiry,,aa3ea58b-6750-4f67-9b35-e157c9c8db7f,,05/08/2023 16:24,05/08/2023 16:49,05-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3c7480f3-3447-4dd0-b50c-cb418a03c511,Inbound,Returns,Return request,,8fe0bd99-2c45-433c-a802-c525280e0879,,05/08/2023 21:37,05/08/2023 21:38,05-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
7a94c907-d983-4ac5-9a90-f74002d0bdd6,Inbound,Order Related,General Enquiry,,102299dc-aed7-4620-a79f-897e347a4f98,,05/08/2023 23:22,05/08/2023 23:23,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
b68c37e5-6660-44dc-b174-fc4ff021fe10,Inbound,Returns,Fraudulent User,,557cc0a2-f0f8-42e2-ba4b-1b8ef919458d,,06/08/2023 10:45,06/08/2023 10:55,06-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
4df00907-3d96-4a45-87f3-4b8323406a8b,Inbound,Order Related,Installation/demo,,644da724-9699-434b-a770-88a620f32672,,06/08/2023 17:27,06/08/2023 18:13,06-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
39d52144-d820-44c3-a8ca-0ad37af5b43c,Inbound,Order Related,Order status enquiry,Thankyou ,dffaf6a5-3753-41d5-b8d3-8b11cd678930,03/08/2023 14:00,05/08/2023 08:29,05/08/2023 08:30,05-Aug-23,NAWADA,Mobile,72999,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
b77a7e1c-d7e3-4a3d-9d42-40777cd44c07,Inbound,Order Related,Order status enquiry,,bbdc7e5a-d7d3-4374-9442-5b8f428f4e58,04/08/2023 21:54,05/08/2023 22:14,05/08/2023 22:16,05-Aug-23,NEW DELHI,Mobile,58499,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
e729c279-32e2-485d-8f5e-98d427be1af2,Inbound,Returns,Exchange / Replacement,,2e8be54f-2c2a-44fe-8181-19be962682c0,,05/08/2023 12:35,05/08/2023 12:36,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d1338482-d2e5-41cc-aee4-427d66d69f79,Inbound,Returns,Reverse Pickup Enquiry,Issue resolve thanx to Shopzilla ,ecaec9c0-0a52-4d52-880d-686cc2d9cc05,,05/08/2023 22:29,06/08/2023 09:31,06-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
22032dd5-6b57-4bd8-9b14-1d44c969e145,Inbound,Order Related,Delayed,Not adequate  ,bcaf0e32-916e-437f-8aeb-d547efd59bdf,01/08/2023 16:14,06/08/2023 20:30,06/08/2023 20:31,06-Aug-23,HYDERABAD,Mobile,15499,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
c107e3b5-654b-4ddc-baac-e94196f3e46f,Inbound,Returns,Wrong,,ddba0452-6bb4-4b3d-8c59-c36bb77dc8d7,30/07/2023 21:53,06/08/2023 19:23,06/08/2023 19:24,06-Aug-23,FAIZABAD,LifeStyle,99,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
7d0c0ce4-7de2-49e7-876b-a8f6198759e9,Inbound,Feedback,UnProfessional Behaviour,,d7af11a8-49f0-43d5-879e-9e2212f50340,30/07/2023 21:38,05/08/2023 18:40,05/08/2023 18:43,05-Aug-23,GURGAON,Books & General merchandise,159,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
df68706c-5099-4c05-b7f4-9ed6a12836a8,Inbound,Returns,Reverse Pickup Enquiry,Do not keep no return policy in any product ,4dd03920-c5fa-460a-96be-90cb606ce92a,,05/08/2023 12:46,05/08/2023 12:48,05-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
e081853c-da81-4acb-859d-a65aa742af70,Inbound,Returns,Return request,,3719ea5c-cd53-473f-be87-841184f565da,,05/08/2023 13:48,05/08/2023 13:51,05-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
b552b622-2f53-4fa8-a5cd-cb88649e9258,Outcall,Order Related,Delayed,,019e85c2-0c42-4dba-9050-0843944b8d64,,05/08/2023 16:52,05/08/2023 16:55,05-Aug-23,,,,716,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
b9f57b59-e387-4827-b674-6e66a02a2c46,Inbound,Order Related,Order status enquiry,,628f72b5-ce4c-44c7-85f0-734d8ce6784c,,05/08/2023 16:44,05/08/2023 16:45,05-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
dd20cd13-3669-4609-ac6a-dfcbc9024a22,Inbound,Returns,Technician Visit,,26dbafa2-5cd0-4c46-beeb-c6be4e75242d,,05/08/2023 16:41,05/08/2023 16:43,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b8d87f88-a74b-42cb-be56-b6f0ab3cbb65,Inbound,Returns,Return request,,4ce76f6e-21ac-4f9c-9c42-62231d2b0da1,,05/08/2023 22:08,06/08/2023 12:55,06-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
ca79e93b-65bb-4865-8a3d-b1d725b06b6c,Inbound,Returns,Reverse Pickup Enquiry,No any consirn,ec4f04ce-e032-4bf1-841d-cc7254dd7600,,05/08/2023 22:57,05/08/2023 22:59,05-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
f12cb909-0c9a-42a0-8182-dbd3fe978c25,Inbound,Returns,Missing,,b5963147-c79a-440b-9c7f-6156acfccee8,,06/08/2023 13:52,06/08/2023 13:52,06-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
68050a73-b1f3-457f-9536-20308c11fa31,Inbound,Order Related,Seller Cancelled Order,,492596b1-031b-4e44-99ef-03ed61a5903a,,06/08/2023 16:39,06/08/2023 16:42,06-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
5ae3907b-2443-440f-8eaf-cb064e67ad0a,Inbound,Order Related,Delayed,,bc4fc591-ab4d-4aca-be42-52428b596733,30/07/2023 14:18,04/08/2023 21:53,05/08/2023 23:23,05-Aug-23,BANGALORE,LifeStyle,649,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
2b47b73b-bacc-4dff-bc4b-eafca69a1c11,Outcall,Returns,Reverse Pickup Enquiry,,9532b65c-5327-4efc-a1ba-687b35c4e5cf,,05/08/2023 17:43,05/08/2023 17:48,05-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,4
2c4969e8-541e-478d-9438-e10f7c371a38,Inbound,Returns,Missing,"Customer support mujhe joh last time call   thaa, unke sath baat karneka experience bahat achha hai",72536ee9-a44a-4300-a7f6-855834a12009,,05/08/2023 18:26,05/08/2023 18:33,05-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6bb01d83-7d35-4383-b6c9-de08157a1d92,Inbound,Order Related,Delayed,Delivery agent behaviour is not good ,93a79b23-c639-4cbe-9552-87503d0540e6,,06/08/2023 14:31,06/08/2023 15:03,06-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
e6bef0a7-a350-4ab0-8086-5e5e47e09f79,Inbound,Order Related,Delayed,,b9f4313a-dc24-4407-8b47-37203b8ccd3a,,06/08/2023 20:47,06/08/2023 20:48,06-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
22070407-15d8-4687-afd7-35d34d064a29,Inbound,Returns,Reverse Pickup Enquiry,Very good person ,5c1f7642-b969-48c3-bfea-143df9217332,,06/08/2023 18:12,06/08/2023 18:14,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
e5b61317-f8e2-4fb4-a278-6787e75d0b76,Inbound,Returns,Reverse Pickup Enquiry,,8dc2a1db-8a07-48db-90b2-fdd303a45263,,06/08/2023 19:46,06/08/2023 19:58,06-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
e2f9e375-8f1a-4a34-8969-39e6b02acdc5,Inbound,Order Related,Order status enquiry,,2f7a3b7a-252c-42f6-9679-835d0d0dff6a,,05/08/2023 13:56,06/08/2023 09:26,06-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
529b7275-5ac6-4f33-940b-6d24b7bc29a5,Inbound,Order Related,Customer Requested Modifications,Pagal bana rha h ye Bhai ,65a29460-c167-4b93-b68b-7b66828e365a,,05/08/2023 15:52,05/08/2023 15:55,05-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c22bc1b5-1213-4b43-b548-78402a0bad83,Inbound,Returns,Reverse Pickup Enquiry,,b378bb82-08a7-4280-adaf-c293a3e4883c,,06/08/2023 11:50,06/08/2023 16:04,06-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
6e4080ea-53f2-4c57-a625-d20be7fe5fba,Outcall,Returns,Reverse Pickup Enquiry,,7bed50a9-5548-4088-93fb-187fd73e5659,29/07/2023 13:28,03/08/2023 17:45,05/08/2023 15:52,05-Aug-23,BHOPAL,Home,249,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
407c90fe-7d94-4e61-a4f7-110ea974995e,Inbound,Returns,Reverse Pickup Enquiry,,00816009-5fa1-409f-a4cd-dbe4ed04fa78,30/07/2023 18:29,04/08/2023 20:00,05/08/2023 05:38,05-Aug-23,NAGPUR,Affiliates,115,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4ef990e4-ab55-4882-a3b8-f172f699c3b5,Inbound,Returns,Reverse Pickup Enquiry,,2b51d679-2d2d-482f-ad34-752b088faf07,,05/08/2023 13:09,05/08/2023 13:13,05-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
e0699c6f-aec0-46d1-ad84-acf62dedcdc4,Inbound,Payments related,Payment related Queries,,57e9a5ad-3571-41e4-a772-6b36c26d2573,,05/08/2023 12:53,05/08/2023 13:09,05-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6060cade-bbfc-44c1-aec1-093db983f303,Inbound,Returns,Return request,Agent was in hurry ,05b4bc7e-e6b7-4de9-bc63-9d9af3ec2bac,,05/08/2023 23:05,05/08/2023 23:08,05-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
a77e7948-c201-422e-82f6-114066e36fef,Inbound,Order Related,Order status enquiry,I contacted regarding an order where only a code had to be emailed but delivery date was of 7 days out. Sending a code in email should be instant (should not take that long). But the support executive didn understand the issue/concern.,c76d1ce8-0f20-4156-9921-4654bbc9260d,,05/08/2023 16:10,05/08/2023 16:11,05-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,2
0541f3c3-a9ad-4a5f-94ae-03dc6ec5e25f,Inbound,Returns,Reverse Pickup Enquiry,,3dd42c76-8edb-43ca-a060-c47434629c55,,06/08/2023 09:04,06/08/2023 09:08,06-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
996160f0-2607-4478-a366-ab522e098a6c,Inbound,Returns,Return request,Politatly talk .. Shopzilla customer support ,fad77290-5c1f-405f-b24d-1d968cb513f1,,06/08/2023 09:17,06/08/2023 09:20,06-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
dc487e47-2b37-4df2-8423-e3d04a68c675,Inbound,Returns,Reverse Pickup Enquiry,,363eb34d-4aec-4b8f-8543-6de832733b81,,06/08/2023 19:20,06/08/2023 19:27,06-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,1
dc4c2600-7b01-47f4-94fd-8adebe2e1457,Inbound,Feedback,UnProfessional Behaviour,,7975d4a3-3b2d-4bf9-b20f-d76e7159df70,,06/08/2023 23:49,06/08/2023 23:50,06-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
f48ee735-59b4-41ed-b9d9-0b6ae8208218,Inbound,Returns,Reverse Pickup Enquiry,,45c271ea-fd66-4cfa-b95a-02197a722a21,,05/08/2023 02:00,05/08/2023 02:11,05-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
9ad8bda7-aa0a-44a3-8678-b93eeda6ca60,Inbound,Returns,Fraudulent User,Good support,cc549e66-c553-4473-974a-c6ed0f102028,,06/08/2023 18:50,06/08/2023 18:52,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
abfc53e6-4027-4078-af4e-1544b3039e41,Inbound,Order Related,Priority delivery,,51a6119e-636c-4641-bf00-2839cd31a0e9,29/07/2023 17:02,05/08/2023 09:23,05/08/2023 09:25,05-Aug-23,NALBARI,Home Appliences,22233,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
dcf9d22d-c8ea-4ac0-98cc-94712db226ea,Inbound,Returns,Return request,,0fb41961-f4a9-464f-8df8-00b4a9b19607,,05/08/2023 09:29,05/08/2023 10:45,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
b56b62eb-3827-427a-b2bb-17ae5a3bfbb2,Inbound,Returns,Return request,Good ,adcd4628-fa6c-40ed-930f-0c6d330b38dd,,06/08/2023 16:05,06/08/2023 20:10,06-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
adbb8d36-a115-41f2-8613-d7924d8a5f0c,Outcall,Cancellation,Not Needed,,d075e697-995d-4324-89df-b2e54451bbd0,,06/08/2023 18:54,06/08/2023 18:56,06-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
a507e332-5a85-4663-9787-d1abb8e52c49,Outcall,Payments related,Payment related Queries,,90611be9-a26f-46cf-8a44-638e00c1fce7,19/06/2023 19:04,06/08/2023 16:49,06/08/2023 16:53,06-Aug-23,,GiftCard,1750,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
22dce918-8c2b-4db6-a35d-be81d3ab1625,Inbound,Returns,Fraudulent User,ok,1046ab5b-1314-4eb4-8784-9e4d4e39a510,30/07/2023 21:54,04/08/2023 19:10,05/08/2023 11:02,05-Aug-23,DINA NAGAR,LifeStyle,94,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
65969928-1434-4344-8c9b-36d4a60d9730,Inbound,Returns,Return request,,43decd74-f7c6-469b-ad07-843291917fd3,,05/08/2023 12:40,05/08/2023 12:42,05-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
ced30c41-ae5f-47d7-8e75-05a5d70b6cf1,Inbound,Returns,Exchange / Replacement,,96f91f96-b26c-4b61-8ea4-bb60e3d13422,01/08/2023 18:31,06/08/2023 21:00,06/08/2023 21:02,06-Aug-23,ALLAHABAD,Mobile,7759,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
ec377918-ee4e-411a-8b3a-8bcce8570976,Inbound,Order Related,Installation/demo,,57be2bcf-fa35-4d17-b1d2-d51aa8ca06f2,,05/08/2023 13:38,05/08/2023 13:39,05-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
9e27f92b-317a-4141-aeb8-1c5f0d0b3fd7,Inbound,Order Related,Seller Cancelled Order,Good ,158b6e1f-9a4e-40a0-b687-10630d11d557,,06/08/2023 08:57,06/08/2023 09:07,06-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
4ed8b6b2-504b-4294-86c2-772550aade7e,Inbound,Returns,Reverse Pickup Enquiry,,d770a243-86b5-4cb5-84f2-1070f1832c45,19/07/2023 16:31,05/08/2023 14:41,05/08/2023 14:42,05-Aug-23,HYDERABAD,Home Appliences,3580,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
6a15f46d-8c4c-4842-b219-b8bb0c2fa589,Inbound,Order Related,Delayed,,bc9eba10-27e2-422f-877c-18029eee961e,12/07/2023 16:26,06/08/2023 16:45,06/08/2023 16:54,06-Aug-23,BHADOHI,Electronics,1299,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a85328c2-5d14-43ce-a44e-4228fdc28548,Inbound,Order Related,Order status enquiry,Very good ,0008d7a9-838f-49b1-9a82-cb26a3ecfce9,,05/08/2023 08:51,05/08/2023 08:52,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
466ecc31-0e66-4852-870f-af42af21a5c4,Inbound,Returns,Reverse Pickup Enquiry,,6e0104ad-dad6-4c89-8edc-1fdb6800c4b0,,05/08/2023 11:11,05/08/2023 11:11,05-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
54d00ba5-8f24-4529-b2a9-4d1774e14a38,Inbound,Returns,Reverse Pickup Enquiry,He understood my concern and took appropriate action,330eb442-a40c-4ea9-9c4e-d69f5c0f2e35,,06/08/2023 00:14,06/08/2023 00:22,06-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
900c7ef0-116b-4622-8cde-ccd8e1defa7b,Inbound,Returns,Service Centres Related,Worst experience ever I faced on Shopzilla with there costomer services. totally useless executives they disconnect call while talking them to about product related concerns please kick them out from your company ,ed61452b-6fa6-420e-902c-0488ea6581d5,,05/08/2023 13:05,05/08/2023 16:45,05-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,1
be71f3f7-ac7a-418a-9cbb-b8b72ece3ca2,Inbound,Order Related,Order status enquiry,,0c3ff8ca-c633-4c5b-87fd-6eff9f1ef445,,05/08/2023 16:53,05/08/2023 18:07,05-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
bcc92a82-5d9a-48e4-8fc7-7f8b64ae9517,Inbound,Returns,Fraudulent User,,da545642-efdc-455e-b652-73f52fd069b0,,05/08/2023 22:26,05/08/2023 22:28,05-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
9143de1e-358d-4669-9051-9c5f705b5ddb,Inbound,Order Related,Invoice request,,45a71537-4ad9-4fa7-969f-eb095e458cd7,,06/08/2023 21:58,06/08/2023 21:58,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
e294cb35-9a57-41b1-b20d-8ecaee3933e8,Inbound,Order Related,Order status enquiry,Excellent......!!,b6db814a-48a6-4617-9cb1-57832fb208cf,04/08/2023 16:16,05/08/2023 11:50,05/08/2023 11:51,05-Aug-23,PUNE,Mobile,79999,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
142007db-bd16-4ee8-8517-5fd33e2c1b78,Inbound,Payments related,Online Payment Issues,,15a96c44-2158-4b6b-b596-831bdf03a46c,,06/08/2023 09:56,06/08/2023 09:57,06-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
2fb42cc1-d7ac-4f83-8046-178346e7b257,Inbound,Returns,Reverse Pickup Enquiry,,db7dd232-5ff0-4cf8-8a56-6c2ba31a2f3f,,06/08/2023 11:34,06/08/2023 11:36,06-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
0f38af5c-12d9-4fbf-ba22-182e26d0b908,Inbound,Product Queries,Product Specific Information,Good,0287a732-9561-4dae-b477-048c623f48c3,,06/08/2023 20:15,06/08/2023 20:17,06-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,4
fc07d977-7b13-4e31-aabc-d0a0e4573700,Inbound,Returns,Fraudulent User,,e91778d2-6eb7-48c7-b92a-9c7544648454,,05/08/2023 09:21,05/08/2023 10:03,05-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
ed6c75b9-9c74-458e-b734-a1bda7096cb9,Inbound,Returns,Reverse Pickup Enquiry,good servies,38d2a17e-c6fe-45d2-a5fe-76e5dcab2e11,,05/08/2023 13:16,05/08/2023 14:00,05-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
67c1264a-82df-47a0-b702-1a0ce2ac77eb,Inbound,Shopzilla Related,General Enquiry,,766f88b7-1ba2-4aba-b391-e92c22befd5a,,05/08/2023 16:50,05/08/2023 16:52,05-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
ac8164f7-837d-4bda-aaf5-a6f08a98c832,Inbound,Returns,Return request,,9db8aade-5114-47aa-9c81-62bfb46dfac6,,05/08/2023 19:31,05/08/2023 19:33,05-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
1a8541ba-af7f-4e71-b4fc-fbaee86d830d,Inbound,Returns,Reverse Pickup Enquiry,,13d42395-a401-43a3-bde4-58121f26b2e2,,06/08/2023 18:09,06/08/2023 18:11,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
602b22e9-2840-456f-bfcf-fae1221e5902,Inbound,Product Queries,Product Specific Information,,6b3d6bd0-0834-4edb-a458-5ed3bfb5aad5,,05/08/2023 00:01,05/08/2023 10:24,05-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,3
f453a4e0-189f-4225-8128-ab86af4badd0,Inbound,Shopzilla Related,General Enquiry,Good at all But pay later usese charge is to high ,05741de7-75da-4ce6-92cb-033c1b761411,,05/08/2023 14:42,05/08/2023 18:58,05-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
85df21d2-c28b-402e-9cb6-96aff73f277a,Outcall,Returns,Reverse Pickup Enquiry,,b29775e8-300b-4afc-b379-d2d4c55a046c,,05/08/2023 23:06,05/08/2023 23:58,05-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
78ef7df9-aa4b-4279-bc3e-9bfc6d8c0c30,Inbound,Order Related,Delayed,,a61e4c37-d3e3-49f1-94da-24c4fdeedcbe,,06/08/2023 16:05,06/08/2023 16:06,06-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
c57377d0-6603-420d-9b20-53bd8e445e50,Inbound,Returns,Fraudulent User,,b5bf157f-8d20-4af9-a723-421a08c016aa,02/08/2023 02:26,04/08/2023 17:16,06/08/2023 11:42,06-Aug-23,RANCHI,Books & General merchandise,111,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
66b66d60-b9c2-41e1-b92c-a3429d609348,Inbound,Returns,Reverse Pickup Enquiry,,6f06ff9e-71ad-4aa8-bad6-7ce79162004c,03/08/2023 19:44,06/08/2023 00:21,06/08/2023 00:22,06-Aug-23,COIMBATORE,Electronics,3999,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
f6df5cdf-b3fd-4f9d-80fb-1b23c8799969,Inbound,Returns,Return request,,d7d42161-3cda-4926-857e-0d75f529566e,02/08/2023 12:16,04/08/2023 20:39,05/08/2023 17:07,05-Aug-23,ORAI,Home,199,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
53a6b5b9-d928-4f8c-9d24-dbffe2396e58,Inbound,Returns,Reverse Pickup Enquiry,You need to improve complain resolution service.,14923095-678d-4400-b49a-391d4999625e,,06/08/2023 08:54,06/08/2023 10:19,06-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,4
8d9d543a-f4d6-4a73-95f1-ba2b9f58946b,Inbound,Returns,Missing,I ordered 2KG (500gm x 4 pc.)   but received only 1.5KG (250gm x 6 Pc.). Support executive was not able to understand how much I ordered and how much quantities should deliver ,cf7aef78-aa41-4253-97e4-7c158b5df3a1,,05/08/2023 08:50,05/08/2023 08:52,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
9b28c7d7-d16c-4699-9536-0468b3792cc8,Inbound,Feedback,UnProfessional Behaviour,,a8434a68-aa13-4d0e-bf7e-bb2a39c326cc,,05/08/2023 11:01,05/08/2023 11:02,05-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
72568c3b-214d-4003-8cc8-44f664fb8672,Inbound,Returns,Reverse Pickup Enquiry,,8cc7c8f6-9f78-4ee4-9667-c1efc93085e8,,05/08/2023 14:47,05/08/2023 14:49,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
82f18492-432d-4c7b-9a33-bac062fd981b,Inbound,Product Queries,Product Specific Information,,09e88992-25f2-4fc3-9abc-06d1ef63e710,,06/08/2023 18:35,06/08/2023 18:38,06-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
84b80b37-b219-4652-bbdc-fe6fe96c71f3,Inbound,Returns,Reverse Pickup Enquiry,,749c7837-ba8b-4df3-a07c-53c4296da034,17/07/2023 18:10,06/08/2023 02:27,06/08/2023 02:37,06-Aug-23,MAUGANJ,Books & General merchandise,731,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,3
b7abd909-9bc2-4831-9ac4-6d682a2651fc,Inbound,Returns,Return request,,dd051240-5817-4c97-992a-4126b38397ee,24/07/2023 12:12,06/08/2023 21:31,06/08/2023 22:51,06-Aug-23,PUNE,Electronics,999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
a6011610-8141-4a54-8798-123c22941643,Inbound,Returns,Reverse Pickup Enquiry,,924b21a8-e6a4-42de-a056-94caaf80889d,,05/08/2023 08:43,05/08/2023 08:45,05-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ec66b1ff-7e07-4244-ad7d-1f9e823c5361,Inbound,Product Queries,Product Specific Information,Good ????,1f954357-9431-46d0-b148-cbe9b47c3c31,,05/08/2023 15:51,05/08/2023 16:11,05-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
1ee855a7-80ac-4330-8c58-f5dfb10983b8,Inbound,Product Queries,Product Specific Information,"Different Product sent and return got cancelled, your policy not accepting to return again.??",df8d5cc3-3c55-4698-a42b-dad02e2e0928,,06/08/2023 09:36,06/08/2023 09:39,06-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ee56a44d-c978-426e-8f7c-61c86c25a79c,Outcall,Returns,Return request,,1e1ec233-1fa8-402d-8177-20d984d26056,,06/08/2023 13:29,06/08/2023 13:31,06-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
d268a192-2b62-4a1c-b842-ee106967fac9,Inbound,Returns,Damaged,,ac462375-72e0-4ab9-87ea-3e2844076901,,05/08/2023 13:27,05/08/2023 13:29,05-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
5c469194-f249-4e58-aa62-a8b6281480d5,Inbound,Returns,Reverse Pickup Enquiry,Still return pickup did not completed.,4b9c6a6b-e2a1-4baa-9156-2a102f10fa1e,,06/08/2023 13:47,06/08/2023 14:21,06-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
af5dab74-215b-4151-9cd3-e5a75f970aee,Inbound,Order Related,Priority delivery,,53d32361-1fa4-4386-b46b-3dd8d36f1f24,,06/08/2023 19:54,06/08/2023 19:58,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
986faedf-9e97-4c7e-9784-8606cf0ad995,Inbound,Order Related,Delayed,,53a52702-4451-4240-8612-3fcd2ee2f197,15/07/2023 20:33,05/08/2023 09:18,05/08/2023 22:18,05-Aug-23,SHERKOT,Books & General merchandise,180,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
6a3f85a3-1d21-4238-bc13-0b572b3d1b4e,Inbound,Returns,Reverse Pickup Enquiry,,ce9d73f1-9763-4802-a6df-1ef3f9688f73,02/08/2023 11:54,04/08/2023 22:43,05/08/2023 06:47,05-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,599,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
5840e978-21e4-4db7-a43c-ccc90dd2e840,Inbound,Returns,Reverse Pickup Enquiry,,729751f0-e4ff-408c-8647-e1bde0fe34be,,06/08/2023 08:08,06/08/2023 08:12,06-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
87dc7644-e513-4725-9cf4-4bfe8842353f,Inbound,Order Related,Order status enquiry,,93565d6d-6e09-4c87-85ae-5944a4c4b270,,06/08/2023 12:37,06/08/2023 12:38,06-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
37bb2332-d81c-4bc7-9d48-5503f0ad15fb,Inbound,Order Related,Seller Cancelled Order,My Oder cancel without information ,f8e0e3e2-87f1-4cb1-a891-68e66f3fa5ce,,06/08/2023 15:35,06/08/2023 15:37,06-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
410f4cae-fdd8-4ef3-ba6b-138683956c97,Inbound,Order Related,Installation/demo,,26142a65-ff9a-4756-a4ef-d2741280a9e7,,06/08/2023 22:53,06/08/2023 22:55,06-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
fce3ef54-3c3d-47a2-aa12-35e810cc0306,Email,Returns,Reverse Pickup Enquiry,,f41473f1-2030-4870-8662-15e76ef4d7fd,26/06/2023 11:24,06/08/2023 17:07,06/08/2023 17:09,06-Aug-23,AMBEDKAR NAGAR,LifeStyle,1149,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
75c2a409-3f1f-4d8c-ab0a-52da220b43a1,Inbound,Returns,Reverse Pickup Enquiry,Thanks sir for supporting me,47dd68c4-8c9e-475e-b66e-5fcb204ce1fb,29/07/2023 18:28,03/08/2023 18:43,05/08/2023 11:00,05-Aug-23,LUCKNOW,LifeStyle,208,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
9f835975-bbd6-42fb-a7a4-4682100cc4ff,Inbound,Cancellation,Not Needed,,695fa4e4-96e2-4341-8c12-d837cd4403f5,,06/08/2023 18:30,06/08/2023 18:33,06-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
dc684615-5987-4ca6-8887-3b2330a43bcd,Inbound,Order Related,Order status enquiry,,ab891aeb-4ec2-4ea7-b88b-093878cf0fa6,,06/08/2023 16:17,06/08/2023 16:20,06-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c9691bad-9764-49a3-b69c-8b3ab2be22a3,Inbound,Order Related,Order status enquiry,,fafccf20-6254-494b-be32-324755ab5dcc,,06/08/2023 09:34,06/08/2023 09:37,06-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
1abe1f5b-e437-4fcc-8a3e-a917a409388c,Inbound,Returns,Reverse Pickup Enquiry,,c9a0f51f-148c-40d8-8bef-23a77f7a83a4,28/07/2023 19:21,04/08/2023 16:24,05/08/2023 12:20,05-Aug-23,DASUYA,LifeStyle,143,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
a995b6e8-da46-4fe3-a6cf-9457a111dbcd,Inbound,Order Related,Priority delivery,,a8b7324f-2ffe-435c-9087-2709d79ac058,,05/08/2023 11:06,05/08/2023 15:06,05-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
07257ed0-6ffe-4384-b46f-2d4766c12084,Inbound,Shopzilla Related,Signup Issues,,896a1c39-00d3-47b7-943c-c8aeab47e7dc,,05/08/2023 16:25,05/08/2023 16:34,05-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
834dc704-146e-464e-a27b-3da9135ed937,Inbound,Order Related,Priority delivery,,0a677f35-ea2b-42e5-a120-5ed3c6f5cd97,,05/08/2023 17:51,05/08/2023 18:17,05-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
466524b2-2ef7-4d61-a515-c60dc3e5b8b4,Inbound,Returns,Reverse Pickup Enquiry,good behaviour,97a24cf2-4347-4fe2-a2ee-14cfab3b9173,,06/08/2023 08:55,06/08/2023 10:59,06-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
94ae2724-5257-4f54-82a3-97e85ed2bd4b,Inbound,Returns,Service Centres Related,,aea2776b-5bd6-4470-a3a2-bbf65e00834b,,06/08/2023 11:51,06/08/2023 11:53,06-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
2f4fe613-8251-48e8-92ad-2130c725a462,Inbound,Returns,Fraudulent User,,4ab44fb3-8728-45b6-8003-4e205fcac50d,,06/08/2023 14:52,06/08/2023 14:54,06-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
89886d44-b8f9-4d2e-9a35-0b0aab1a6f56,Inbound,Order Related,General Enquiry,,cfb1e7ca-9a30-4d1b-8c58-a3f89bf1cf33,,06/08/2023 14:54,06/08/2023 15:01,06-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
04e8505e-9845-44b5-8db6-a4d3d3b6530a,Inbound,Returns,Reverse Pickup Enquiry,,38b62d8b-3fd8-4a39-89cc-eee5958679f4,,06/08/2023 17:49,06/08/2023 18:16,06-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1eace732-61e4-47f0-aba8-87b5edaee246,Inbound,Product Queries,Product Specific Information,,77004d43-c029-4dc7-bbef-b73a5d445010,,06/08/2023 20:53,06/08/2023 20:58,06-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
af2a08d0-1133-441f-b321-026e35e5743f,Inbound,Returns,Reverse Pickup Enquiry,The support executive was too dumb .he don't know how to address the cx .worst customer service experience.fake updates and complaint are provided.i am highlighting this issue to the concerned team,14533fc5-7c73-4564-81f1-7b7e7fc95068,,06/08/2023 21:21,06/08/2023 21:32,06-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
400ce12d-3520-49ef-91be-1efd672426de,Email,Returns,Reverse Pickup Enquiry,,f3f3522f-96f8-4ed6-9df6-e27180cc4d2b,,05/08/2023 10:11,05/08/2023 10:44,05-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
25a5fc93-194b-4ddb-8e12-b628ef68e65e,Inbound,Returns,Exchange / Replacement,"Everything is fine regarding the issue solving but I have a request to Shopzilla it is a kind of feedback, please reduce the callback time because when we have an issue it is very hard to wait til 7-10minutes for a call.",01ea45b9-3fe2-46c8-a039-a91a89be39b0,,05/08/2023 17:43,05/08/2023 17:45,05-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
4b505dd9-9572-478c-85eb-fc891c3d6b5f,Inbound,Payments related,Payment related Queries,Teke less time please ,8cc257b1-fc9e-48c6-9c40-c175a6f70894,,06/08/2023 16:04,06/08/2023 16:06,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
afbf536c-ba3a-4698-b831-7ad3813b7cbb,Inbound,Order Related,Order status enquiry,,dac50a42-5963-47c9-a376-baa6ee4e74cd,,06/08/2023 18:02,06/08/2023 18:09,06-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4f975dfd-09be-4eed-a65a-b0f867877980,Inbound,Returns,Reverse Pickup Enquiry,,3ec85d74-3a31-40c3-80f4-2e4d38bce133,,06/08/2023 07:04,06/08/2023 15:04,06-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,1
4de23a8f-1596-4bc6-a54a-dda84c690848,Inbound,Order Related,Order status enquiry,,ff923be1-6d8b-4a65-8034-8400b69ce113,,05/08/2023 23:17,06/08/2023 07:56,06-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
16f7f185-aefe-48ea-801d-d20a6abb77de,Inbound,Returns,Return request,So thanks mam.,25bff2b1-c3d7-42a5-b244-82feef8b51bc,,05/08/2023 22:57,05/08/2023 22:59,05-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
436607c3-2be3-4c2c-bb6a-21364e9f7866,Inbound,Returns,Fraudulent User,,f29a2dab-273d-4be0-9d88-5018acb4bf53,,06/08/2023 12:02,06/08/2023 12:03,06-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
32c2be89-89b7-474a-a4c6-e5aea44029f8,Inbound,Order Related,Invoice request,I m happy talk with youBut your ac installation is very poor service ,6c1cd1ca-70e1-4245-b913-474863aa7db9,,05/08/2023 15:04,05/08/2023 15:09,05-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
ee241f1c-1a28-4a18-a180-970f366add5e,Inbound,Returns,Reverse Pickup Enquiry,,d59a238c-fbb5-423c-adf5-c35dfa27e624,,06/08/2023 19:19,06/08/2023 19:51,06-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
2f42d200-c194-43cd-b7b1-d8266c90c2cf,Inbound,Refund Related,Refund Related Issues,,9fb51265-21c2-497a-9344-9adb7302e93d,12/07/2023 10:30,05/08/2023 11:14,05/08/2023 11:18,05-Aug-23,SINDHANUR,Furniture,2999,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
d7d17978-6405-45ad-b851-45c5abd08430,Inbound,Order Related,Delayed,,abc5267f-0af2-4e2e-86a2-1969dea6d099,,05/08/2023 14:39,05/08/2023 15:01,05-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
6cdaef53-963e-4983-9108-760daac7fee6,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved,7b870d5c-408f-43d3-93b9-9bdcf5810534,,05/08/2023 17:41,05/08/2023 19:00,05-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
e71073df-5aab-4109-b558-909b23d0e048,Inbound,Returns,Fraudulent User,,401c81f9-c9c7-4533-a17e-503a15692ae6,,05/08/2023 20:06,06/08/2023 08:58,06-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
004376e1-e054-4501-b18e-dc0d3c75a55e,Inbound,Shopzilla Related,General Enquiry,,5f0f2635-267d-4ec4-b539-d071e3e6e213,,05/08/2023 21:25,05/08/2023 21:29,05-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
eb4817b4-2c77-438d-b663-6e9fe88da9a1,Outcall,Order Related,Seller Cancelled Order,Breach of contract is not good for a reliable firm.,26e99bbd-c768-44ad-8c21-d5ba386a50df,,06/08/2023 21:27,06/08/2023 22:27,06-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
acdb0e8c-4ceb-4d17-bf0c-4a91ec5eba6e,Inbound,Cancellation,Not Needed,,925cbfd9-7f0f-4f90-87fb-bea3a7d40c44,,05/08/2023 14:57,05/08/2023 15:01,05-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
1586becf-4964-4d48-a6c8-1fdd6fc8c365,Inbound,Order Related,Customer Requested Modifications,,cf26c778-05b9-44e3-ab1f-6a7579babde9,,05/08/2023 14:15,05/08/2023 14:16,05-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
661c9b6a-8c36-42ef-9009-58815f7040d9,Outcall,Product Queries,Product Specific Information,,9d2db070-2fe1-4bca-937e-716f615d9268,,05/08/2023 20:01,05/08/2023 20:03,05-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
264cd013-1bcb-455c-bcb2-3d73e0f64393,Inbound,Order Related,Delayed,,06d97fd7-9cfc-41c1-97bd-51662b1561bf,,05/08/2023 20:43,05/08/2023 22:27,05-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
22a5aa56-1814-4f7e-ba17-e3ced370a7ed,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,e09787f8-0e9f-4b4f-9cb8-675862542484,,06/08/2023 16:32,06/08/2023 16:34,06-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
0b2c2884-9fc6-4f80-add6-10b5512b4f99,Inbound,Order Related,Delayed,,48edc98a-7535-401a-b3ae-477b3eb21729,01/08/2023 13:04,06/08/2023 19:27,06/08/2023 19:34,06-Aug-23,FARIDABAD,Mobile,2475,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
80dc30ae-ea99-4458-a0d4-911aa2f04ad7,Email,Refund Related,Refund Enquiry,,4aaeaed5-ef3d-4a8b-8786-ceb39ae7957c,29/07/2023 11:41,05/08/2023 14:43,05/08/2023 14:45,05-Aug-23,HAZARIBAGH,LifeStyle,1691,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
16639033-a080-4f83-ae12-052874086b64,Inbound,Refund Related,Refund Related Issues,,5f961e9e-b522-4458-8d6d-2c889f07b79d,,05/08/2023 10:28,05/08/2023 10:31,05-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
69fa7529-c09a-473b-adab-f7f5072a0ba2,Inbound,Returns,Reverse Pickup Enquiry,,5daf04aa-9260-4777-9988-38f60aa2508c,,05/08/2023 11:37,05/08/2023 11:40,05-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
a8f72d3b-6758-4dc3-8a2b-be8b3ffc316f,Inbound,Returns,Damaged,,bab836bb-8873-4199-ba7f-29d4b885f760,,05/08/2023 13:28,05/08/2023 13:29,05-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
26e00232-2cf8-40a3-b15a-af3aedad5515,Inbound,Returns,Reverse Pickup Enquiry,Bad,d954af1d-e8de-48e7-9e4f-6c07761ceea7,,05/08/2023 16:27,05/08/2023 17:02,05-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
a78b98ab-e21a-45c7-aa48-9f72a735c2b9,Inbound,Returns,Reverse Pickup Enquiry,Different item,9b9babb4-1adf-4de8-b74b-0247aea74f06,,05/08/2023 16:47,05/08/2023 16:49,05-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
f41a3892-3817-40d6-92c0-a32093ab76f5,Outcall,Shopzilla Related,Shopzila Premium Related,,4a8d25be-e06e-4132-bbb2-7c98607a3bde,,05/08/2023 23:00,05/08/2023 23:00,05-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
8e276ac7-366b-4c4c-9525-39a448352771,Inbound,Returns,Reverse Pickup Enquiry,I filing good,4ef06523-8711-4922-aa0c-a099d8449211,,05/08/2023 14:04,05/08/2023 14:08,05-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
5a74a6b8-6638-4103-968e-b358128752f1,Inbound,Order Related,Delayed,,453e5245-3bba-4781-b45e-f4ac7307f50a,,06/08/2023 13:02,06/08/2023 13:03,06-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
440b5423-1348-47c8-bc75-6aab49858750,Inbound,Returns,Reverse Pickup Enquiry,,e9a42b48-58ac-43db-a1ae-645638a92c1c,02/08/2023 01:27,05/08/2023 09:52,05/08/2023 11:13,05-Aug-23,YAMUNANAGAR,Books & General merchandise,1839,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,2
3920e24e-0f6c-4c4e-ac79-d7bae080a49a,Inbound,Order Related,Delayed,,e47d4e4b-a256-499a-a801-13a0fd8af1f8,,05/08/2023 13:43,05/08/2023 14:00,05-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
45058997-72bf-4cc9-ba55-3bb9266b4866,Outcall,Returns,Service Centres Related,,a0349bb9-88f0-4b07-97a0-ce801a364f27,,05/08/2023 13:43,05/08/2023 13:58,05-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2eb12017-0921-4006-ab38-620eb59e673a,Inbound,Returns,Reverse Pickup Enquiry,,165c4f28-4563-44d7-8314-2f572efd7220,,05/08/2023 16:53,05/08/2023 17:24,05-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
57d5c6f5-fee6-4401-9ffa-c55be8701111,Inbound,Order Related,Installation/demo,,24aae8d0-a1f0-4d87-ad2c-1b4dac7c68bb,,06/08/2023 11:30,06/08/2023 11:30,06-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
294c82a4-1a7a-4cec-9324-84397fbb27e9,Inbound,Shopzilla Related,Signup Issues,,cf29a7b9-3922-47d1-a760-dc975c6488be,,06/08/2023 17:09,06/08/2023 19:29,06-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
53454a72-f824-445a-b10d-46cef0efc996,Inbound,Product Queries,Product Specific Information,Bahut accha baat kiya Good ,36acf569-8cbd-4b4e-b6f4-32d26522ce6b,,06/08/2023 19:21,06/08/2023 19:33,06-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
08651aa0-bd97-4417-bbbb-1779a1ed5f8d,Inbound,Order Related,Installation/demo,,1a43ec6f-b86c-4786-bd73-53d1571405cb,01/08/2023 01:29,04/08/2023 05:22,05/08/2023 13:50,05-Aug-23,REWARI STN,Electronics,1199,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
cf1655c6-743e-4a3e-9498-009b6b09b056,Outcall,Cancellation,Return cancellation,The customer support person was really amazing ?? who solve my all queries and talk to me in a very polite and professional way. I personally I like connect with that person again when I called by Shopzilla customer support service. Thanks for considering my feedback.,1b617ab4-178b-40a8-b5ee-9123b3979265,,05/08/2023 13:51,05/08/2023 18:27,05-Aug-23,,,,711,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6a4df155-faaf-4f48-80e2-d089f8437f68,Inbound,Returns,Missing,"Create a compulsory photo of product company package front and back sides, So, that customer can verify that its the product which is actually labeled on the Product title. Sometimes the titles are just jumbled words, and you can find multiple similar titles.Reasons1) The product titles claim to have specification of product but sometimes the detail are just similar but are not actually same.2) Sometimes sellers have not clearly specified all the details and specifications of product.So by having a product packaging detail photos, customer can verify whether the product have those specifications or not before actually receiving and returning products.",3f4fb695-2223-4705-9009-3892dec935f5,,05/08/2023 16:41,06/08/2023 20:08,06-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
942b8050-c0ec-47b1-8f0e-2b93307bac55,Inbound,Returns,Fraudulent User,Difficult to reach out to customer care due to bot which don't understand our query ,10142d62-3d9f-4978-9804-90b517ed9e73,,05/08/2023 20:27,05/08/2023 23:22,05-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
ff914890-cb7b-4787-8c26-6672c24c74e1,Inbound,Shopzilla Related,General Enquiry,,578738f8-8ef6-4945-95f5-ebd4c12f381f,,06/08/2023 00:02,06/08/2023 00:04,06-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
04a630fc-507d-41b4-9cea-f65dee52077e,Inbound,Returns,Return request,,30131d52-8902-4eca-b35c-ca3105b8ec8f,,06/08/2023 15:33,06/08/2023 16:01,06-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,4
999acd66-7af5-49aa-9052-4488d759c86f,Inbound,Order Related,Seller Cancelled Order,Will complaint to the platform provider not to the third-party ,f7ca4d38-1a0f-4d60-ab3e-a45277c0dee6,,06/08/2023 18:20,06/08/2023 18:40,06-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
72ed08d8-64fb-4923-8347-430977cd1aae,Inbound,Order Related,Order status enquiry,,bfc8352f-56c8-46da-a288-e65b660d1e8f,04/08/2023 10:52,05/08/2023 22:00,05/08/2023 23:43,05-Aug-23,MANGALORE,Mobile,9999,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
54613391-dc87-4a61-9d7c-3b0e739ffac9,Inbound,App/website,Issues with Shopzilla App,,9a04e302-5d66-47bc-86c9-4e7ffdacff43,,04/08/2023 19:19,05/08/2023 18:11,05-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
c168b93e-b3fe-4ee3-a316-201226954138,Inbound,Shopzilla Related,General Enquiry,Good,f96195a1-eeae-47a4-9d5a-74fc765fb56d,,04/08/2023 23:44,05/08/2023 08:26,05-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5c837347-2478-4f66-b5b4-a3b43a075c8e,Outcall,Cancellation,Not Needed,,d3c93e75-3c22-4534-afa2-9f2b82eac794,,05/08/2023 16:29,06/08/2023 10:52,06-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
fc17c52e-a310-4b43-b309-89ec2fb9f6d1,Inbound,Returns,Wrong,,d7097ce6-e326-4e1a-8981-f8f5bb978911,,05/08/2023 17:58,05/08/2023 18:47,05-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
d90310f0-83b2-4969-a088-a904f4d362d7,Inbound,Returns,Reverse Pickup Enquiry,,09159b52-672d-4164-912a-c85315abade9,30/07/2023 18:28,06/08/2023 15:08,06/08/2023 15:10,06-Aug-23,NEW DELHI,Electronics,649,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
081ff6cc-1dad-47c7-8f75-e9dac7940e6c,Inbound,Returns,Service Centres Related,,90db9104-e6fe-44f9-9657-a0cbc3dde81e,,05/08/2023 13:43,05/08/2023 13:45,05-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,4
c47bbb4a-9ede-4bc4-b305-677a1924cdee,Inbound,Returns,Reverse Pickup Enquiry,,c039d236-09e4-4bf9-a149-858faf02b09e,,05/08/2023 13:47,05/08/2023 13:48,05-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
1c505702-0467-4e2c-a96a-628c252ba95b,Inbound,Returns,Product related Issues,,889c6a6a-9d21-44c6-b76f-1b91418b5b67,,06/08/2023 11:27,06/08/2023 11:31,06-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
789fac5a-d931-4973-a143-26258434bfe6,Inbound,Product Queries,Product Specific Information,,bed8060d-cd51-40d8-8f27-e5f50332e7e8,,06/08/2023 14:59,06/08/2023 15:02,06-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
685d5b2e-bc5c-4149-98ee-5f4779ccc8bb,Inbound,Returns,Fraudulent User,,660b9fa3-ff5f-4d50-bb50-21ec5c3a0717,,06/08/2023 18:46,06/08/2023 18:47,06-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
bcb0031d-8e6c-40ba-b390-3ec001041613,Inbound,Returns,Reverse Pickup Enquiry,,12a7ec02-a515-4806-8a3f-426b0611b424,05/07/2023 15:39,06/08/2023 18:10,06/08/2023 18:11,06-Aug-23,CHENNAI,Home Appliences,626,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
a4ac0557-8378-472b-a58d-b16eae6fb17d,Inbound,Returns,Technician Visit,,c1b8dc69-a0f4-432c-ae74-13161d02e714,24/07/2023 15:43,06/08/2023 16:50,06/08/2023 17:06,06-Aug-23,BIDHUNA,Mobile,29999,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
056c9817-1f53-4bc3-bf29-c54abc2431c4,Inbound,Shopzilla Related,Shopzila Premium Related,,8a174b50-f0b5-4aad-a2ec-10b294f721ab,,05/08/2023 13:16,05/08/2023 13:25,05-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
8bfb4f0b-a651-43c6-98c6-20647eec0af3,Inbound,Refund Related,Refund Related Issues,,6b6d89de-d4e9-4f19-813d-c195d8a59615,,05/08/2023 16:48,05/08/2023 16:51,05-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
ddc33b98-b998-4277-8db8-fe749303ddb3,Inbound,Returns,Reverse Pickup Enquiry,,a500343e-0b45-448c-9ed7-129af9572fd4,,05/08/2023 20:38,05/08/2023 22:30,05-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
b94eb4db-dc61-4b21-978d-cd6bbbd253ca,Inbound,Order Related,Order status enquiry,,88301e51-da5e-4789-a45d-fcee664bac86,,06/08/2023 12:08,06/08/2023 12:16,06-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
c54687a8-32ac-41e5-9e3a-282557db63bb,Inbound,Payments related,Card/EMI,Best ,e8817e85-f983-4150-a1c4-66b703364b8b,,06/08/2023 11:56,06/08/2023 12:02,06-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
213f3495-4dd1-41a4-b4b7-e87e924ee6c1,Inbound,Returns,Reverse Pickup Enquiry,,d58e2d8b-5bcd-4da5-9855-a809221c09c8,,06/08/2023 18:04,06/08/2023 18:06,06-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
c1590a2d-0d88-4744-a40b-8239be86933a,Inbound,Returns,Reverse Pickup Enquiry,,92e8bf39-1caf-4bae-9409-37776347bfa8,,05/08/2023 11:11,05/08/2023 11:28,05-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
cefb0b55-738a-4326-85d7-28de8e6d680d,Inbound,Product Queries,Product Specific Information,,7c41fce7-d6b0-4b1f-ab3a-453a4e6b1d84,,05/08/2023 11:21,05/08/2023 11:24,05-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,4
0a6a9c71-ca3a-4925-b7e9-2e8f47a82bd8,Inbound,Order Related,Delayed,,82d8e0e7-2b9b-4369-9108-d742896a6f31,,06/08/2023 21:33,06/08/2023 22:08,06-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,1
ce563cac-d138-4c53-a09a-16f5203dff3a,Inbound,Order Related,Order status enquiry,,e4fff17b-0383-4e42-a1b1-816125d49c8e,,05/08/2023 21:49,05/08/2023 21:50,05-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ecdeab39-9229-4fc5-a862-a6451579c01c,Inbound,Returns,Return request,Thank for Shopzilla services ,ccacd7f3-0cdc-4b12-b1cd-f2a4f4bc79cd,,06/08/2023 11:18,06/08/2023 11:26,06-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
1c14ce9e-6150-40c5-8dd6-86bf7ca5d3e3,Inbound,Shopzilla Related,General Enquiry,,ccc5cad9-0431-4e6d-a2ed-77af83a85bae,,06/08/2023 19:39,06/08/2023 19:46,06-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,4
69e3a29e-6e3e-4cb1-a8d8-5dec494cb209,Inbound,Order Related,Invoice request,???? ????? ,3e05c257-9918-46ea-8cd1-b1a19e957928,,06/08/2023 20:04,06/08/2023 20:08,06-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
a9a7df62-a9f2-4b24-9172-7040becf9f07,Inbound,Returns,Reverse Pickup Enquiry,Not good answer,d20efe2d-f7e3-4fc3-8bb3-7d9b3a4aa486,,06/08/2023 21:35,06/08/2023 21:36,06-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,1
d820b513-c927-4f39-b01a-dffc340cd544,Inbound,Payments related,Online Payment Issues,Call ka direct system   h ,df39937d-7ae7-4759-8d83-5e0339707012,,01/08/2023 21:39,05/08/2023 17:08,05-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,1
000ae1d4-2195-4ce2-a1d0-a2cca854ea06,Inbound,Returns,Wrong,,c1834a72-a7fc-4118-aac7-048f03a401b4,24/07/2023 15:47,06/08/2023 15:42,06/08/2023 15:42,06-Aug-23,KOTA,Electronics,3999,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
3b5a821a-c62f-475c-96af-2b38d8fa75c1,Inbound,Returns,Return request,,3726cd2d-6af1-4310-aa9b-2c19d4b35c7c,12/07/2023 10:30,05/08/2023 00:06,05/08/2023 10:02,05-Aug-23,MUMBAI,Home Appliences,3999,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
5ec257c8-029b-422f-86c1-34b9cdd25e39,Inbound,Returns,Fraudulent User,,201b9188-589e-460a-9676-c51d6328be80,22/07/2023 12:07,05/08/2023 10:54,05/08/2023 11:13,05-Aug-23,MEERUT,LifeStyle,2390,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
f65b38d6-0045-46eb-9b16-16d299353219,Inbound,Order Related,Order status enquiry,,a4ff6b45-7b58-4d5c-a0f5-91d6b5e45805,,05/08/2023 14:15,05/08/2023 14:21,05-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2297dd9d-88d4-4829-9aa5-c74df8c98e36,Inbound,Returns,Reverse Pickup Enquiry,,29398b74-4e3b-461a-b645-4e5b6a51ab23,06/07/2023 16:50,04/08/2023 21:30,05/08/2023 12:07,05-Aug-23,NAVI MUMBAI,LifeStyle,1017,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
1e4e35c6-75f1-4ff1-8f38-a6217c9f8410,Outcall,Returns,Return request,,ff6fb5f8-ab92-4e45-8d77-178ca823d496,,05/08/2023 13:52,05/08/2023 13:56,05-Aug-23,,,,594,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
a4c23368-20bf-4076-b162-afbc7d6eb8cf,Inbound,Shopzilla Related,General Enquiry,"My query is not resolved. I am charged Rs 17.7 Shopzilla pay later usage fees which should not be applied during transaction, instead it should be applied after bill generation. Moreover Shopzilla usage fee is Rs 5+gst(5.9) for amount up to 1000, but I am charged Rs 17.7, Which is not as per fees and charges policy of Shopzilla pay later on Shopzilla.com.",b3ffc484-6d1c-4678-8f6a-02e9ff8db787,,05/08/2023 17:08,05/08/2023 17:30,05-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
47d0bd62-cdf3-4d83-b6ba-5df8adf6f19d,Inbound,Order Related,Customer Requested Modifications,Never solved any problem.,6a06b66b-9ee1-44d8-a199-2eda2d52dd45,,05/08/2023 19:28,05/08/2023 21:04,05-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
935472ab-5446-4ee5-9173-f057bca1eb92,Inbound,Product Queries,Product Specific Information,,9acf82a8-9262-48b8-8b39-10bbdf185e47,,06/08/2023 06:23,06/08/2023 06:26,06-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
6e04f8be-f585-462e-8d68-9b9c2c5718a4,Inbound,Order Related,Order status enquiry,"If something is ordered a wrong size than, it should be allowed to change size till order is not dispatched.",ba1f1ff0-a5d2-4cd7-b889-bbbef27c4a2b,,06/08/2023 18:51,06/08/2023 18:54,06-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
d1d1128d-f0c7-4a79-8bad-bfff22248922,Inbound,Order Related,Delayed,Very bad working,6489c032-6059-4593-9502-23c88cae8211,29/07/2023 06:36,05/08/2023 20:55,05/08/2023 23:11,05-Aug-23,FARRUKHABAD,Books & General merchandise,121,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
d4aabe35-a34e-451b-baa5-bcb890f120c5,Inbound,Shopzilla Related,General Enquiry,,f2e39fea-b758-4fb4-949f-3d2bd303270a,,05/08/2023 21:14,05/08/2023 21:18,05-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,3
e31f7af8-b47d-450e-a927-c5ab0388bdf9,Inbound,Returns,Reverse Pickup Enquiry,,48e650cc-dbb3-4eca-a431-0ea11516288d,,06/08/2023 13:53,06/08/2023 13:54,06-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
bbba1669-4837-4d0a-aa57-a6f7b2b48ca8,Inbound,Returns,Reverse Pickup Enquiry,,9bc0a5bd-5e11-4d5d-945e-21034f88d89d,,06/08/2023 20:03,06/08/2023 20:07,06-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
4d046c8e-337f-4762-b8fd-544bf2c69a83,Inbound,Returns,Reverse Pickup Enquiry,Tryy to understand the situation of mine.for the 4th time I didn't replace my order due to brand name missue.moreover got same product not replaced.originally it is mentioned I will get pack of 4.but it is not fulfilled.either give me pack of five or get back it.i don't want money also,650d0a5e-0c01-472e-84db-52e28a2a6ee6,,05/08/2023 16:46,05/08/2023 16:54,05-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
1f61d313-1772-47d1-8b32-b5846b8181dd,Inbound,Returns,Reverse Pickup Enquiry,good ,e8bd1f1e-d3de-4c13-a37e-1356ee9dbb53,,05/08/2023 23:33,06/08/2023 17:15,06-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
985fe74c-b745-482e-81e1-aa45f14a1a53,Inbound,Order Related,Installation/demo,,58e07414-4b63-4634-abe6-a9dc21664cb6,20/07/2023 23:54,05/08/2023 22:04,05/08/2023 22:34,05-Aug-23,MUMBAI,Furniture,15839,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,3
44415d9d-d6a5-4121-b22d-d6b3e8013cce,Inbound,Product Queries,Product Specific Information,I would like to thank customer care executive Mr.   in understanding my issue and solve the same with ease. ,3bdd423a-99fd-42ee-8d4c-d3108f71c662,,06/08/2023 00:12,06/08/2023 06:56,06-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
f23bd7da-aa5c-4503-a1a4-3c0a63166335,Inbound,Returns,Reverse Pickup Enquiry,,a8740f1b-8761-4566-9b7a-76645f699b31,,06/08/2023 14:57,06/08/2023 14:59,06-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,1
fa40e7e6-5713-447e-a37b-a5461c53a7e4,Inbound,Order Related,Invoice request,,f12450c7-f5d4-499b-9892-a4a20be38b93,,05/08/2023 14:44,05/08/2023 15:11,05-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
975a9e38-f245-4565-b2cf-43c54bcc634b,Inbound,Order Related,Installation/demo,,0d59cef5-d4eb-4310-92e3-2525d772e5a4,,05/08/2023 20:12,05/08/2023 20:15,05-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
6a90c831-dc9c-4e55-a2f9-a4ebf07d092a,Inbound,Returns,Return request,,95d34161-0ae6-4285-885e-7daf714de55d,,06/08/2023 11:57,06/08/2023 12:57,06-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
8851ae08-6fbf-459d-8f5b-ea6792f0c668,Inbound,Returns,Reverse Pickup Enquiry,Good ,e9f64026-6e29-4a33-acaf-6d73be14ffe7,,06/08/2023 15:32,06/08/2023 15:34,06-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
580c0667-bd16-4632-b091-9fb4b6362a27,Inbound,Refund Related,Refund Enquiry,It's good ,76d4a432-5a44-48ef-bfad-ca8a3b7fd329,27/07/2023 12:02,06/08/2023 17:27,06/08/2023 18:26,06-Aug-23,BEGUSARAI,LifeStyle,2999,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
595fa553-7491-4209-806d-937da9945ec0,Inbound,Product Queries,Product Specific Information,Better than other ,e4ebe1ea-9c13-4d57-a7a5-3b043c8b34f1,,04/08/2023 21:44,05/08/2023 09:44,05-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
a0b35297-fa41-48d6-a23d-ca20c29c22be,Inbound,Product Queries,Product Specific Information,,3d70035a-c70f-4e72-8553-3f55cc69a298,,05/08/2023 11:39,05/08/2023 11:42,05-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
629b9103-14df-494b-ab66-99b9f2479474,Inbound,Feedback,UnProfessional Behaviour,Customer executive was really nice and polite and I am sure she will solve my problem,43a171af-a81d-4e57-9637-61690d5bfc39,,05/08/2023 13:28,05/08/2023 15:11,05-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,4
7ba29c99-fe41-4ab5-abeb-af244956e505,Inbound,Returns,Return request,,a71836d8-7b72-493a-a6bd-8d5f862adfed,26/07/2023 18:30,06/08/2023 10:07,06/08/2023 10:23,06-Aug-23,CHITTORGARH,Electronics,1299,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
3caa9620-3457-45a9-8ff8-51eade1e29de,Inbound,Returns,Return request,,8b63d0bf-6fd9-42d7-b84e-739246d248a9,27/07/2023 22:49,04/08/2023 22:27,05/08/2023 15:30,05-Aug-23,AURANGABAD,LifeStyle,279,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
ca9cf066-ceb5-4916-bfcc-90afcb72c3b9,Inbound,Returns,Return request,,ace57732-3b00-44ff-ac2c-47778ab42e6d,,05/08/2023 11:43,05/08/2023 11:44,05-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a65529f2-5a33-4ca2-8dac-96673db13a91,Inbound,Refund Related,Refund Enquiry,,bdc93b90-361a-4faa-b98b-f106a645908b,,06/08/2023 13:19,06/08/2023 18:37,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
38754aab-e3b1-4909-a5d3-9cb3e4bf0dd5,Inbound,Product Queries,Product Specific Information,,a66dbb2a-5a04-434f-8e38-101eb07bf623,,05/08/2023 06:34,05/08/2023 06:51,05-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
ae1b7ece-48ff-43f1-8252-677af3d018e6,Inbound,Cancellation,Not Needed,3rd class support. Will delete my 9 year long account on Shopzilla. Worst service responses. They read out what is already visible on my order page on the Shopzilla app.,51b6ec25-9bd1-442d-83a3-e60aa8191933,,06/08/2023 01:33,06/08/2023 02:26,06-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
a8a60094-05c4-41cc-ab43-412a9edefdd0,Inbound,Order Related,General Enquiry,,f82d2fae-9431-4257-abc5-10a0e7da1cf5,,06/08/2023 08:19,06/08/2023 08:20,06-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
99bf6ee5-c3c9-448b-9243-2d9835ff73c3,Inbound,Returns,Fraudulent User,  sir behaviour is very good and helpful,9bdec5f8-f792-43fa-806d-5c0661bf34fe,,06/08/2023 16:45,06/08/2023 16:49,06-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
cb73f24f-e7e9-438a-a4b9-e4b8cf40b510,Inbound,Returns,Reverse Pickup Enquiry,,61896361-a3ad-4952-a77d-adac9ba82a22,,06/08/2023 21:48,06/08/2023 21:56,06-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
94f027c4-9430-45e0-a337-2c7ed226d043,Outcall,Product Queries,Product Specific Information,?????? ???? ??????? ?? ???? ???? ?? ??? ??,754971ed-a8b2-4f31-bc02-35f654cf2eea,,06/08/2023 22:56,06/08/2023 23:31,06-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
c877fcbc-ff59-49d4-b4fd-a44119cde90a,Inbound,Order Related,Order status enquiry,Underage smoothly,d98ebaa0-3f95-4177-b399-20889f387e29,,06/08/2023 16:42,06/08/2023 17:10,06-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b39d6324-bf37-4ad2-962b-633eb19d183d,Inbound,Returns,Return request,Product delivered to me is leaking but I didn't want cash back but replacement of damaged product.So you should help me instead of cash replacement as I need product.Thanks ,01c6f774-431a-43a5-87aa-5a51481a0b35,,06/08/2023 20:21,06/08/2023 23:12,06-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
b1ba53be-adc4-484c-9302-41c92b1be9fb,Inbound,Order Related,Delayed,,79e72545-e276-4045-8a8a-00fd09e25e35,27/07/2023 23:14,06/08/2023 06:12,06/08/2023 06:13,06-Aug-23,EAST GODAVARI,Home,2259,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
d5bdb941-a1d0-44bd-9084-9836f1144521,Inbound,Returns,Reverse Pickup Enquiry,Shi se problem suni or help bhi kri,de00efb2-e3e3-4855-b558-77fe38bdc920,21/07/2023 20:57,05/08/2023 12:51,05/08/2023 13:06,05-Aug-23,JHUJHUNU,Electronics,1199,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
ad8b60fc-0f85-4b2e-9ce7-524ddb02ba2b,Inbound,Order Related,Order status enquiry,,35018a82-beeb-4429-a2b5-5774e6e0eb74,,05/08/2023 12:38,05/08/2023 12:39,05-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
59e1a910-b8bd-4b38-9310-8cdcd63d3a07,Inbound,Returns,Fraudulent User,,2f545e02-68df-4e04-87d2-14c21922f9c4,,05/08/2023 17:34,05/08/2023 18:35,05-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
e61bae55-0464-4d8d-a58e-87845f157729,Inbound,Returns,Fraudulent User,,7c43205c-2959-42c2-ab25-536761ac85c8,,05/08/2023 20:43,05/08/2023 20:46,05-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
d3d9c289-2edb-4518-84ad-ecf5e6b27e05,Inbound,Returns,Fraudulent User,Good ,0ae075ef-8bc6-42ce-925c-2f1b08a0ce6e,,05/08/2023 07:14,05/08/2023 07:18,05-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
7a0f15fc-88ac-4385-af26-24782429d746,Inbound,Returns,Reverse Pickup Enquiry,,7a2e7c16-13c9-4a09-a7d8-6349e47d3c06,22/07/2023 15:57,04/08/2023 16:49,05/08/2023 10:20,05-Aug-23,ARRAH,Books & General merchandise,119,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,1
d3a8bd1a-602e-430f-b495-9c13fc47253d,Inbound,Returns,Return request,,1fc4b2a2-4656-4a7a-8dd5-ae049cb16f7f,31/07/2023 16:50,05/08/2023 12:15,05/08/2023 12:16,05-Aug-23,BASTI,Electronics,179,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
62b065e0-6f48-43a0-901e-fbb4b062ba90,Inbound,Returns,Return request,,b103eb4b-e563-4728-acf6-d313d75b705e,,05/08/2023 18:18,05/08/2023 18:32,05-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
7d0b0416-4f05-421d-ba9d-a5eb431bdcdf,Inbound,Shopzilla Related,General Enquiry,,e0a25a21-5c01-4e19-9edd-d7933a47845b,,05/08/2023 20:33,05/08/2023 20:39,05-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
c97e96cb-44d5-4959-8a54-34b03042a120,Email,Order Related,Delayed,,2b74a02d-5763-4f5a-90ee-2c844b97ef62,24/07/2023 16:21,04/08/2023 18:28,05/08/2023 08:49,05-Aug-23,ROHRU,Electronics,799,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
54520b73-b790-42d8-8c9a-30a507ac607c,Inbound,Order Related,Delayed,,72788248-f068-4868-9469-cc88cf51d226,26/07/2023 16:24,06/08/2023 07:08,06/08/2023 07:08,06-Aug-23,TIKAMGARH,Books & General merchandise,411,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,2
aa7a7741-ead8-4b51-bca0-d56dbbb73251,Inbound,Returns,Missing,,cbe64fa5-328e-4c5a-ba18-7bf288a28e9a,30/07/2023 19:30,05/08/2023 12:19,05/08/2023 12:26,05-Aug-23,CHITTORGARH,Books & General merchandise,899,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
d339a8fe-e69c-48e5-9032-27292380d8f1,Inbound,Payments related,Payment related Queries,,8e15118f-4ffe-41af-81b2-40e81e8d8059,,05/08/2023 09:24,05/08/2023 09:31,05-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
c475a7b4-c119-4b6c-a33b-5f7f738ad884,Inbound,Returns,Reverse Pickup Enquiry,,16f7a287-b5c8-4313-b6ec-431371e921d8,,05/08/2023 12:25,05/08/2023 13:15,05-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,1
272f2c41-43dd-43d9-a9a5-31554cf7e4c3,Inbound,Returns,Fraudulent User,,2caa3560-7e73-491e-8c35-b3da3b3ddff5,,06/08/2023 10:42,06/08/2023 10:43,06-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
dad6458f-2bd8-4647-90e5-878a38733569,Inbound,Refund Related,Refund Enquiry,,3b87793e-6637-48b3-a241-c30c38d49316,,06/08/2023 15:14,06/08/2023 15:15,06-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
38dec067-d451-4a41-8782-bc94f3b1697b,Email,Order Related,Installation/demo,,518ab847-f272-40f6-97de-d19102cd05f4,,06/08/2023 15:43,06/08/2023 16:01,06-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
77c58a46-6428-4679-bba2-eb3e6b2bb4b9,Inbound,Returns,Return request,,d2bd34b6-5396-4464-9c69-25de81c5a70d,,06/08/2023 18:55,06/08/2023 18:59,06-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
83ce3cd6-9dd9-4477-873f-267af0a197f2,Inbound,Offers & Cashback,Other Cashback,,6b7b65b0-7f86-4237-8799-8b0a5e0f971c,22/07/2023 09:12,04/08/2023 20:06,06/08/2023 07:15,06-Aug-23,SURAT,GiftCard,6950,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
152cff5a-4ff7-44ce-b6c7-46ddfe8ea774,Inbound,Returns,Missing,,7bbca3ac-48f6-46f5-8da6-d245f4d93e9d,,05/08/2023 10:12,05/08/2023 11:33,05-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
0ea3f347-de2a-4f12-9dac-219b9f343f1a,Inbound,Returns,Reverse Pickup Enquiry,,4f5c23fe-1f24-4e70-9e74-02a93a380f84,,05/08/2023 11:18,05/08/2023 12:05,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
982175bf-9aa4-43ba-8ae6-ecc16226d15e,Inbound,Returns,Reverse Pickup Enquiry,Thank u,efa7f5a3-b483-4d2f-b2b9-f0d9bfde4359,,05/08/2023 19:21,05/08/2023 19:39,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
56388a80-b265-4d13-9f4d-7be6a572ef13,Inbound,Returns,Fraudulent User,,8958ac32-857c-4ed7-b04a-ef97770e2ef9,,06/08/2023 07:17,06/08/2023 07:29,06-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
580eaeb4-28d0-47d8-963c-46b1f2a25966,Inbound,Returns,Reverse Pickup Enquiry,,bf9d115f-b033-479d-a5b5-5c4bb46f3077,,06/08/2023 23:23,06/08/2023 23:39,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
b0c10862-cfdd-4d31-bee8-963542b24e5b,Inbound,Returns,Fraudulent User,,64358fcc-e294-41da-a773-753792852fca,31/07/2023 18:25,06/08/2023 08:17,06/08/2023 08:42,06-Aug-23,BEGUSARAI,Books & General merchandise,266,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
cf5c4f96-9836-421d-9c4a-d20677d3ec97,Inbound,Returns,Return request,,1a475746-e466-4226-892e-14c46d8e7dbe,,05/08/2023 20:33,06/08/2023 19:27,06-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1d57e824-3baf-4fab-9bdf-c973ccda487e,Inbound,Returns,Reverse Pickup Enquiry,,f7eeeae1-a0ba-45e0-8981-5f9b3982c2d2,,05/08/2023 23:01,05/08/2023 23:33,05-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
f03ef5a7-5c86-45a7-8f45-85c6eeb00d47,Inbound,Returns,Reverse Pickup Enquiry,,4cb0d95b-12a4-47c3-b74c-a56885e6000e,,06/08/2023 12:12,06/08/2023 13:54,06-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7f142ae9-a662-4732-80ae-794fa5296e1e,Inbound,Returns,Return request,,ba85323b-c3d4-46b7-9104-ad167aabeec7,,06/08/2023 18:19,06/08/2023 18:21,06-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
61480fec-5bf6-4b81-a865-c58f63bf8078,Inbound,Order Related,Priority delivery,,ead5e909-748f-4c4f-abd9-c8a5ddd62181,,05/08/2023 01:07,05/08/2023 01:08,05-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
168d70de-78cf-4ff3-9498-83cb7a49abb8,Inbound,Returns,Reverse Pickup Enquiry,,a114e9fa-bd83-4120-b038-d0d50bdfe9ee,,05/08/2023 17:37,06/08/2023 17:28,06-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,3
726bbba9-8edf-4543-a98b-4b62ddb62317,Inbound,Returns,Reverse Pickup Enquiry,,4dc6c138-d8b1-4d77-995e-3f16fdb7cfd5,,06/08/2023 12:45,06/08/2023 12:47,06-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
8adabd33-ae89-4e93-acd9-2a1b51bb9aea,Inbound,Order Related,Order status enquiry,,d9f1b085-0e9f-4da4-a9dc-d4aee493124a,,06/08/2023 17:09,06/08/2023 19:54,06-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
a46efe4f-2101-4354-b2b8-7168a48ae9a4,Inbound,Returns,Reverse Pickup Enquiry,Very poor help system ,45e6a648-7ae6-4d6d-987e-ae6267255b78,,05/08/2023 23:40,06/08/2023 22:48,06-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
6ea4a3e0-3ad5-49f4-900b-bd3e6c08b95d,Inbound,Order Related,Order status enquiry,Simply they are ubabale to resolve the issue only rata rata ya answer and flio  do fomarlity by this feed baack i m totally diappointed that repotetation of Shopzilla dont care,31697624-922d-4afe-93fb-86273bdf2d6d,,06/08/2023 21:05,06/08/2023 21:10,06-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
de0db75c-bc57-4723-97fe-c681264cc2ab,Inbound,Returns,Missing,Need Other language customer care services,586edaa7-2a73-4d05-bc87-8e68ca9e7d90,,05/08/2023 13:08,05/08/2023 18:28,05-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
a06a111d-a122-436b-9ec5-9065505cc362,Inbound,Shopzilla Related,General Enquiry,,a73aa313-3ab4-4767-983e-64f1fb62a764,,05/08/2023 15:36,06/08/2023 12:08,06-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,1
a3a79fc9-2543-4730-b5c4-2925b73ee119,Inbound,Cancellation,Not Needed,Such a disgusting service by Shopzilla,3dea5782-6f6d-4d90-9e2e-94eaeadf1725,,06/08/2023 20:36,06/08/2023 20:37,06-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
994e5706-312a-4d76-978b-4dae9fc36da8,Inbound,Refund Related,Refund Enquiry,,87bf54aa-bf49-4581-8c7f-041da5522cb5,,06/08/2023 17:25,06/08/2023 17:26,06-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
bc1c429e-0359-4790-b578-b3ed26bdfa54,Inbound,Order Related,Delayed,,4f9c3052-5e57-4e5d-a2e1-dc4385d236db,,06/08/2023 18:32,06/08/2023 18:37,06-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
ece84a49-0ef6-4722-b425-542cd2087404,Inbound,Returns,Return request,,ff2157fb-afe9-4f67-804e-28035d937487,27/07/2023 12:34,05/08/2023 10:05,05/08/2023 10:11,05-Aug-23,LUCKNOW,Books & General merchandise,799,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
3e3df0b5-de15-408d-b379-5c77d3ce9cfa,Inbound,Order Related,Seller Cancelled Order,Nice ,3d7c88d9-1d1b-4717-b29b-dc1afcd0a979,02/08/2023 07:52,04/08/2023 19:42,05/08/2023 06:33,05-Aug-23,MAHAGAM,Home Appliences,2499,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
6d82c9ce-dae2-490e-9e83-004606d655c9,Outcall,Order Related,Order status enquiry,,e423b4eb-b6f7-4893-a198-1eeb80f1db3c,,05/08/2023 18:35,05/08/2023 18:41,05-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
71763186-f8ec-4689-8a1e-1d68fd4f95fa,Outcall,Payments related,Online Payment Issues,,078572e0-adae-4985-8b5b-8b32cee28193,,05/08/2023 19:06,05/08/2023 19:07,05-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
fa815798-71ab-4d2f-8256-3834ebe469b8,Inbound,Returns,Fraudulent User,,2f39aa07-638a-4094-9305-13bf3884375b,,05/08/2023 21:41,05/08/2023 21:44,05-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
b8cfb925-439e-4a62-b85a-f3c2f8d3fe19,Outcall,Product Queries,Product Specific Information,Please change ur exchange policy of product ,94445bfe-2d25-4667-ae16-111492472b62,,06/08/2023 00:04,06/08/2023 00:14,06-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
a365401d-2f26-40c0-b8c0-604944a139db,Inbound,Returns,Reverse Pickup Enquiry,,7db341b1-83e1-4e4a-9f9a-dc18016331d9,,06/08/2023 09:35,06/08/2023 09:41,06-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
b9cdc3a0-ac9f-4d05-920e-d06c8262b8a3,Outcall,Order Related,Delayed,,2d329a2b-fec4-43b0-ab79-9e1569f7de21,,06/08/2023 13:42,06/08/2023 18:58,06-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8b8c3900-7b6b-4357-8f0f-80fe48b2c916,Inbound,Feedback,UnProfessional Behaviour,,b1946ab6-67a2-4d52-b0a7-dded9a8c8b3c,,06/08/2023 20:09,06/08/2023 20:09,06-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
21b4e2e3-954b-434f-ac3d-662b46e26359,Inbound,Returns,Reverse Pickup Enquiry,,bbed5c47-60a6-480e-8139-5af699655305,,05/08/2023 08:18,05/08/2023 08:20,05-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
68ef5cf3-8746-4128-9c88-09f528d2da71,Inbound,Order Related,General Enquiry,,5a39a93f-9a6e-4bb1-ab51-781154555879,,05/08/2023 11:24,06/08/2023 09:29,06-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4cf4cc9f-db6a-4b0c-846c-337813f77e7a,Inbound,Returns,Reverse Pickup Enquiry,,9dbf1bf8-9c5c-4577-ab6a-73f392e0486a,,05/08/2023 13:22,05/08/2023 13:24,05-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
36ab081c-674c-4e4a-abbb-6257f202cf61,Inbound,Returns,Reverse Pickup Enquiry,,4edb0fd1-ee2b-4635-b4e6-03e195b5550e,,05/08/2023 12:51,05/08/2023 13:10,05-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
73a940b8-0048-4f4b-b675-a9eca13853d1,Inbound,Order Related,Seller Cancelled Order,Not giving proper solutions ,4dd7750a-fa34-4dbf-bd2c-171a22ca6dc1,,06/08/2023 16:38,06/08/2023 16:47,06-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
ed1bd0f7-cd2b-4fe4-8070-c14871e34cae,Inbound,Returns,Fraudulent User,,4d425600-b780-43ad-95bd-847d15fdc078,03/08/2023 17:17,05/08/2023 10:47,05/08/2023 15:09,05-Aug-23,NEW DELHI,Books & General merchandise,192,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
d86b5930-4751-4d65-8d14-14157979b544,Inbound,Returns,Reverse Pickup Enquiry,Good,d7f64627-8aa0-4133-ba66-154bf38f2908,,05/08/2023 12:20,05/08/2023 12:21,05-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
05cb48be-5074-4a00-ba71-9eb0e1ad52c4,Inbound,Returns,Return request,,ae136c37-5b2b-4dc0-9bda-2046ae29f9ee,,05/08/2023 18:41,05/08/2023 19:00,05-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
2083f8c3-79bf-4030-a5d5-4e3652bae90e,Inbound,Returns,Reverse Pickup Enquiry,,676ef535-faed-46bb-9291-0b64f1abfd9d,,05/08/2023 21:31,05/08/2023 21:35,05-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
1aae35df-296c-4ef6-b7af-58256b17aff2,Inbound,Returns,Return request,,9d7b5303-3604-4280-bb32-0a24547e4856,,05/08/2023 08:45,05/08/2023 08:48,05-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
3fae068c-2478-482b-aafc-fcb731caf243,Inbound,Cancellation,Not Needed,Short knowledge of process,23b0854c-5f19-4e36-bc0b-da91000f5a92,,05/08/2023 17:16,05/08/2023 17:16,05-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
6f0316ab-d103-47c4-ba4f-3c8625bb857e,Inbound,Returns,Reverse Pickup Enquiry,,55e6e4a9-944c-4c47-84b4-fa3f65d92148,,05/08/2023 10:16,05/08/2023 10:18,05-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d72e6a99-fcd6-417c-a38f-6375ff4c99c5,Inbound,Returns,Reverse Pickup Enquiry,,fe3606e0-1e95-42e6-bae5-2756084f4747,,05/08/2023 10:39,05/08/2023 10:44,05-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
67c32604-63b4-4a1b-bc88-36db463df798,Inbound,Order Related,Installation/demo,"After requesting for call, I had to wait for 5-7 minutes. If this waiting time can be reduced, it will be great. ",4b12b596-84d7-4191-8bfa-f2fa243ed9b4,,05/08/2023 11:11,05/08/2023 11:30,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
c99e888f-92bf-41e0-9342-8fa9fe7c30cc,Inbound,Returns,Reverse Pickup Enquiry,,e13ea58c-249f-4393-8c9b-b4bddddcb7bd,,05/08/2023 14:20,05/08/2023 14:43,05-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
9123e1a4-247d-40b4-9a92-93e7d6d842ac,Inbound,Returns,Return request,Nice gudine custmore cear,2e22dca9-a56b-4fc9-bf86-dafab38f9d05,,06/08/2023 00:35,06/08/2023 00:40,06-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
58179986-85de-4366-be26-8caa0b1b5194,Inbound,Returns,Reverse Pickup Enquiry,,88b90287-3e8d-4b5c-8896-ca9eb77f239b,,06/08/2023 18:00,06/08/2023 18:05,06-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
f2249563-d918-458e-bee5-acc42de61b0a,Inbound,Returns,Return request,Officer was very polite and understood the problem and helped me in resolving my problem. She was of very cooperative nature. Thank you ?? ,5a99d746-6d61-49d5-9acb-41f13636c61b,,05/08/2023 17:34,05/08/2023 17:38,05-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
50e0e685-3ff7-46b8-84ff-3d84840f1446,Inbound,Returns,Reverse Pickup Enquiry,,eec20be2-e107-4f37-a2a6-e9a5a192e3bc,,06/08/2023 12:18,06/08/2023 12:18,06-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
fc9e90c0-b55f-47c2-9551-53f95e0f0b86,Inbound,Returns,Wrong,,9eb391c6-91a5-407f-ae89-1690bff7b1ec,,05/08/2023 23:16,05/08/2023 23:19,05-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
aab8933b-9aa4-4a95-84df-c0fb69a9ccb0,Inbound,Product Queries,Product Specific Information,,28438c25-dd95-49cb-ba0d-d9bba2a545ae,,06/08/2023 11:46,06/08/2023 12:02,06-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
6870b464-489f-4923-8fbe-3e25d0076140,Inbound,Product Queries,Product Specific Information,,a9b89ab4-0c4b-4348-bbcf-85b488e69e1b,,06/08/2023 15:05,06/08/2023 15:44,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
3e6cf350-1300-43c9-a39f-5d29acd10fc0,Inbound,Shopzilla Related,General Enquiry,,334916b8-196e-4396-9d79-18416571b5b1,,05/08/2023 01:05,05/08/2023 01:47,05-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
276ee364-9e89-44f6-9818-8fdcf5c3fcbc,Outcall,Others,Call disconnected,,a00b5c29-7b15-42dc-acf4-5ff0c0be4f77,,05/08/2023 16:36,06/08/2023 10:22,06-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
1242d972-48dd-4d35-97c9-2ae8dc01cdc9,Inbound,Order Related,Installation/demo,"Very unprofessional, very arrogant, lier, dishonest senior desk. In comparison with SuperBuy customer support Shopzilla support is a total disappointment.",13dc1f10-81c5-4d51-916c-dd46522fd8f0,,05/08/2023 20:10,05/08/2023 21:37,05-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
52bfdda8-dfd7-4fdb-aa77-c5aafaf52c30,Inbound,Order Related,Delayed,,600cdb51-3de8-4afa-ba4b-55a2f1310dd6,,06/08/2023 07:59,06/08/2023 08:18,06-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
161640ac-3cba-41c1-be60-5e139e9f0a09,Inbound,Returns,Return request,,da287974-80c7-44bc-9c7c-938e22a37694,,06/08/2023 14:24,06/08/2023 14:26,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
dc7c3fa6-aff9-4804-b361-6258837b456d,Inbound,Returns,Reverse Pickup Enquiry,,1231fc89-6a2c-465b-8a6f-4b47a0db39e7,,06/08/2023 15:57,06/08/2023 16:11,06-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
149a6d7e-1b02-4a7b-8bc3-facf471a0356,Inbound,Returns,Reverse Pickup Enquiry,,18c9224e-5305-4c77-b2f3-734b07807f9d,,05/08/2023 19:42,05/08/2023 23:10,05-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
177c7e53-ee6c-44e5-aee6-623f27154ae6,Inbound,Shopzilla Related,General Enquiry,,39773b74-a0a1-4f56-bda0-ac13c366cd2d,,06/08/2023 16:45,06/08/2023 16:46,06-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
cadb31a7-ccd9-4583-aa96-4a96fd54da51,Inbound,Order Related,Delayed,,0c89c856-1827-4bdd-8bcc-b0be669bc944,26/07/2023 11:58,06/08/2023 18:20,06/08/2023 18:21,06-Aug-23,AMRAUDHA,Books & General merchandise,260,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
67298146-21d6-4753-8284-2ca45d1e2d36,Inbound,Product Queries,Product Specific Information,  baat krke meri problem solve ho gyi thank u sister ,bb4e2c3f-2481-4b79-a66f-9e7a9f0bf9da,,05/08/2023 02:32,05/08/2023 02:34,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
5f4016f9-b3d5-48bb-9f57-1563ea4d9f5e,Inbound,Cancellation,Not Needed,,aad7b328-bdcb-410c-879d-49162b79e933,,05/08/2023 14:47,05/08/2023 15:00,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
e7f06b41-8f88-492b-bb2a-504bcb2b8040,Inbound,Returns,Reverse Pickup Enquiry,Ok.thank you,08bf7e7e-93ec-421a-925b-d58cae775f3e,,05/08/2023 16:32,05/08/2023 16:38,05-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
617dce51-e4ad-4770-af20-22b99dad61be,Inbound,Payments related,Payment related Queries,,959d7c9d-18a2-4c11-b19f-9a665eb3d01f,,05/08/2023 09:50,05/08/2023 09:57,05-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
35cca1d7-9fcf-4876-92a0-156b3adb7dc0,Inbound,Product Queries,Product Specific Information,,ac2c9f05-a2e1-4fbc-a431-91e016c43e19,,05/08/2023 09:52,05/08/2023 09:57,05-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
6af37197-b2c9-4f24-b043-8c5680e6d269,Inbound,Feedback,UnProfessional Behaviour,,c487dc2c-3ad8-40e0-bfa6-059ee6e477fa,,05/08/2023 10:45,05/08/2023 11:47,05-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
29f30dca-16be-4fbb-ab1f-70e78cf9dddb,Inbound,Product Queries,Product Specific Information,,acdd316c-da19-4811-a6f4-a6142336b06d,,05/08/2023 11:15,05/08/2023 13:10,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
1e45e505-1b65-436d-bac0-f93ba91c91e4,Inbound,Payments related,PayLater related,Thanks ,6cb02912-cb19-4b9c-b6f9-eb8646b77a31,,05/08/2023 11:54,05/08/2023 11:57,05-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
748d6930-544d-40d1-b107-5ffb128c804f,Inbound,Feedback,UnProfessional Behaviour,,ce7570e7-1c0d-4d64-b64a-5234bc93b810,,05/08/2023 14:28,05/08/2023 15:05,05-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
0a60b659-d35d-4d1f-88ef-dce360eece37,Inbound,Returns,Return request,,a14b5757-b5a3-4990-8d2a-6132d8830e5f,,05/08/2023 22:12,05/08/2023 22:14,05-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
1955f984-79f9-4498-98cc-44608743a8f4,Inbound,Returns,Fraudulent User,thanks you ,e9c4f6b5-5950-48d9-8e62-078bed33d264,,06/08/2023 19:20,06/08/2023 19:22,06-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8dff7b18-28bb-4cdd-857a-5c6a6748368b,Inbound,Product Queries,Product Specific Information,Thank ,18573291-1bee-4806-a61c-0aa5b0eaec42,,06/08/2023 20:15,06/08/2023 20:16,06-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
17c725b5-3dec-4a71-9d9e-bf52271b71af,Inbound,Returns,Return request,,d0e2ac4c-f86e-4a7c-9014-34354fcfaff9,28/07/2023 23:14,05/08/2023 22:58,06/08/2023 07:09,06-Aug-23,GUWAHATI,LifeStyle,298,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
11494249-2ac8-49a4-afcf-801beae0b47f,Inbound,Returns,Fraudulent User,Guy name   helped me to get my refund for wrong product delivered ,5423ccae-03c7-4367-a2d6-a9a1ea052233,,05/08/2023 12:27,05/08/2023 12:36,05-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
cf9d80e5-a378-455b-8b3b-38b14c8a06fc,Inbound,Order Related,Delayed,??? ?????? ????....... ??????? ?? ????? ??????? ?? ,a4a3e1af-f7fc-4657-bcc9-465a597ff758,,06/08/2023 21:31,06/08/2023 21:33,06-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
4203c27a-e6dc-48c8-9224-3a05ffe073e0,Inbound,Shopzilla Related,General Enquiry,I am happy an thanks to Shopzilla ,9694f6c8-b89f-467e-a116-739fdadc8a1b,,05/08/2023 20:16,05/08/2023 20:19,05-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
f7cfff89-c8fe-4764-8b6a-0a0f20b55a3c,Inbound,Returns,Return request,Thanks ,62b341dd-94d9-43e5-9301-e806db098cd5,,06/08/2023 16:14,06/08/2023 16:15,06-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
7728eea7-2e85-4be5-8031-46cc65843777,Inbound,Returns,Fraudulent User,,efce54bb-0e23-43a6-a078-ec455f68c1d4,,06/08/2023 18:13,06/08/2023 18:15,06-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
cb187913-2c17-48e3-955c-b0f0929925b1,Inbound,Returns,Reverse Pickup Enquiry,,41768cc4-3056-458a-99ca-bbe91b358ded,02/08/2023 17:25,05/08/2023 13:16,05/08/2023 19:18,05-Aug-23,HYDERABAD,Books & General merchandise,177,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9a3cad9c-facc-4645-a2cc-46d5a14a07a6,Inbound,Refund Related,Refund Enquiry,Osm love you ,d6d6e2b4-1835-4232-bdba-b7685bb15c5a,,05/08/2023 09:18,05/08/2023 09:19,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
144a9d3c-9ab8-4502-bdda-6c3791e3c6d1,Inbound,Order Related,Customer Requested Modifications,,b502b3f1-383a-4acc-b55d-7b38970ba0a3,,05/08/2023 10:49,05/08/2023 10:56,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
01324f8c-4114-44db-996a-c99d92c0c951,Inbound,Order Related,Delayed,,7630cf61-7212-49ae-a06f-f6642df6f50e,,05/08/2023 19:46,05/08/2023 19:48,05-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
7ec6b73b-8a8d-4e0f-8bf0-a9d041acf3d5,Inbound,Returns,Reverse Pickup Enquiry,,20ff2477-94cb-431f-a49c-4c91f05377a1,,05/08/2023 14:00,05/08/2023 14:01,05-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
b154c771-3da1-4c91-a0cc-c972d0fd8d02,Inbound,Returns,Return request,,9ee8a925-bbeb-4651-8266-104542282023,,05/08/2023 20:51,06/08/2023 11:23,06-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
26de58eb-da6f-4345-be36-1ebad6ca3519,Inbound,Payments related,Payment related Queries,Ok ok,dd533ba1-6d3d-4146-9d99-eb21f3dcfbc9,,05/08/2023 23:18,05/08/2023 23:20,05-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
bcaefd2a-153c-4cd9-b9c9-d99124670878,Inbound,Cancellation,Not Needed,Customer support good cordinate ,1cadd659-83e5-4d38-8c72-597724b12342,,06/08/2023 11:29,06/08/2023 11:31,06-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
14c05ab1-22d5-48d6-a3af-939e331512c1,Inbound,Order Related,Installation/demo,,d542d7c0-0a90-446c-ab37-c2c1163c8d39,26/07/2023 12:10,04/08/2023 22:04,05/08/2023 15:28,05-Aug-23,BURDWAN,Mobile,10999,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
9a314909-e28a-4ade-9ddb-ac1c82738f16,Outcall,App/website,Issues with Shopzilla App,,e512d719-b607-4f31-be05-d8e071d71783,,05/08/2023 14:07,05/08/2023 14:08,05-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
e6070eb0-296b-414d-9314-67f14365c6af,Inbound,Returns,Reverse Pickup Enquiry,,0355fb8a-ad5d-4eb2-88ed-be8b5d503487,,05/08/2023 20:36,06/08/2023 10:23,06-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
369435a9-f954-4c56-8c0c-2cc6865295d7,Inbound,Returns,Return request,Reduce call back requirement and resolution at first point of contact ,20f3ae3b-c39b-48e9-bdba-ea9f6a5a35ce,,06/08/2023 12:16,06/08/2023 13:40,06-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,3
2bb03d52-5f83-4527-a4c3-d72787414b41,Inbound,Returns,Reverse Pickup Enquiry,"My product did not received and Irritating me,taking too much time for approval still my isseue didn't resolve my product. ",585c1ca8-351b-4e1b-ae27-af6a41c78de6,25/07/2023 23:05,06/08/2023 00:07,06/08/2023 00:25,06-Aug-23,RANGAREDDY,Home Appliences,1352,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
ce694e65-310a-4b3d-b25c-245ed6697ae9,Inbound,Order Related,Installation/demo,,79dfb277-558f-4316-9d62-390e1b0c6d7a,,05/08/2023 21:54,05/08/2023 22:07,05-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,4
2ff8f0b5-4fa8-4984-bcd7-138c2b272ffc,Inbound,Returns,Reverse Pickup Enquiry,Sellers wrong product allow stopped ,9cc78e1a-7a09-4ce5-a78a-9589eb07c399,,06/08/2023 08:48,06/08/2023 08:57,06-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
804028ea-ce7e-4ae9-9b96-4ee79579fa1f,Inbound,Returns,Reverse Pickup Enquiry,This costumer support is very gud ,71298db7-1f5e-430f-b021-7b1d2320373b,24/07/2023 21:41,06/08/2023 11:38,06/08/2023 11:39,06-Aug-23,NEW DELHI,Home Appliences,31999,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
ed7ad38a-f427-42e6-ba65-0923bc6eba1f,Inbound,Returns,Reverse Pickup Enquiry,,4e95604b-8fa2-43d1-8cf0-06e18287c51a,,06/08/2023 11:59,06/08/2023 12:56,06-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
228cb25b-eb5d-49a7-83fe-0ba334f988c4,Outcall,Returns,Service Centres Related,,9157de63-e8a3-40ec-8d4a-5dea4031d295,,06/08/2023 14:45,06/08/2023 15:19,06-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c8a4174f-a5f9-403b-abd3-c0426e9579b8,Inbound,Returns,Reverse Pickup Enquiry,,02890d7d-6438-486e-888c-466092af53a7,,06/08/2023 15:38,06/08/2023 18:43,06-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
c3b10455-c6aa-4eee-a5f1-04533d69638f,Inbound,Order Related,Order status enquiry,,7ebb195f-3b6b-4331-b3b8-25254a1c670a,,06/08/2023 11:50,06/08/2023 11:52,06-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
47aa68d7-4b4c-44f4-ba03-61cd31ff952d,Inbound,Order Related,Delayed,,a6464bdd-9ae0-4292-92c4-f5edca56733a,,06/08/2023 11:55,06/08/2023 12:08,06-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
a4a62a31-5cf1-4f21-a5ea-5c712449c069,Inbound,Order Related,Installation/demo,Good ,782ede93-692e-45ed-982b-1feb58c27a01,,06/08/2023 14:56,06/08/2023 15:01,06-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
8c60f459-6a69-46ee-9be2-3bb98b8ef521,Outcall,Cancellation,Not Needed,,6b5971ff-d6ce-446d-8988-ba55cdd95d88,02/08/2023 20:53,04/08/2023 14:11,06/08/2023 07:11,06-Aug-23,RANGA REDDY,Mobile,14999,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
d8395396-0991-4be2-b303-68246847b465,Inbound,Returns,Reverse Pickup Enquiry,,7e0519be-fbf0-4145-b832-1a8f200ebe79,,05/08/2023 09:29,05/08/2023 14:05,05-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1d00970a-d6f8-4311-961f-7ffa800eabd2,Inbound,Returns,Return request,  doing good job,24338dd2-283f-4712-bb6c-e17b35f7b99f,,05/08/2023 12:09,05/08/2023 12:25,05-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
a18c06b2-a404-4669-b50e-7c34116da28d,Inbound,Returns,Technician Visit,,9fbb4dff-b840-4105-b096-fa51a3a504bd,,06/08/2023 14:40,06/08/2023 21:31,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,3
551f1993-6d80-4a2b-9fcc-7305e1a6f617,Inbound,Order Related,Seller Cancelled Order,,5be49eb2-3f51-494b-a1a4-790ffbb8b6d1,,06/08/2023 16:25,06/08/2023 16:31,06-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
cefbed71-4d6e-45aa-bed6-81470e29e58d,Inbound,Returns,Reverse Pickup Enquiry,Duplicate items received.. very poor.. rubbish service,0a1e739d-dcfe-4167-993b-c5005d4f58e6,,06/08/2023 21:05,06/08/2023 21:07,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
ebcc24c7-b9eb-4d9a-8af0-20ed11b98b61,Inbound,Returns,Fraudulent User,,6400890e-93ae-4f1f-8eba-8a825fab16df,,06/08/2023 21:46,06/08/2023 21:49,06-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
83633e61-26da-4781-9805-6ea825471c9a,Inbound,Returns,Return request,Quick to respond . Thank you! ,5e40dd99-58ba-4694-ab20-0e6a0a9ce1af,,05/08/2023 05:52,05/08/2023 05:54,05-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
1b37630a-27b1-4cb1-a79f-8bef9dc6cdce,Outcall,Order Related,Order status enquiry,Good job ,991d4160-b418-4e1f-95fb-68697c48ca9b,,06/08/2023 18:15,06/08/2023 18:19,06-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8211509d-5dcf-4506-8871-cf0b79d9711d,Inbound,Order Related,Order status enquiry,Need chat assistance too,b1360a49-94da-41fb-a2bc-e8d345c997fc,,06/08/2023 19:41,06/08/2023 19:44,06-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ed0a8911-a92c-4cc7-a4d5-66a9a5a0be48,Inbound,Returns,Return request,,63f50154-3dd8-4d16-969c-4b1021ac1d9c,14/07/2023 16:26,05/08/2023 10:18,05/08/2023 10:22,05-Aug-23,KANPUR DEHAT,Electronics,899,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
bca231c6-f8c8-48d9-81d7-e81d884ee680,Inbound,Returns,Reverse Pickup Enquiry,Make more good policy,567e855d-45d9-49b5-b413-28bf245617a1,,05/08/2023 15:39,05/08/2023 15:48,05-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
54951738-f6d5-4cf1-bfe2-a3611c387b92,Inbound,Order Related,Order status enquiry,,5a2e9805-87d6-4354-a4e7-8ec27e3e83cc,,05/08/2023 19:47,05/08/2023 19:51,05-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
54374665-ae6f-4424-b41c-51f0efd64920,Inbound,Returns,Fraudulent User,,207ea8d7-94ec-4a18-9349-534381a11155,,06/08/2023 09:02,06/08/2023 21:45,06-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
a9a88531-62af-4510-90ac-0f1302de0730,Inbound,Shopzilla Related,General Enquiry,Nice,42fa8476-cb2d-40fd-8dd8-a41f00a26302,,06/08/2023 09:56,06/08/2023 10:00,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
6096a9fd-4123-4aff-8c86-1d4b0f5a05d5,Inbound,Returns,Fraudulent User,,fc014e97-488e-40cd-8a2a-360379a73098,,06/08/2023 12:52,06/08/2023 12:59,06-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
583ddba4-d93a-4461-b163-9e5e992ebc43,Inbound,Order Related,Delayed,,4ade71a8-ff77-4ab8-8f1d-e8cff587a7eb,,06/08/2023 19:25,06/08/2023 19:31,06-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,1
f530dceb-167c-4119-9d69-fd0c34581730,Inbound,Returns,Reverse Pickup Enquiry,No accurate information is giving by Customer care..,e903a91c-7f22-4a6e-81e8-a27425713828,17/07/2023 02:03,04/08/2023 23:37,05/08/2023 04:01,05-Aug-23,HYDERABAD,Electronics,211,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,1
d8573a83-0d47-4176-a263-ba26c564a377,Inbound,Feedback,UnProfessional Behaviour,,31983ef7-a57d-4c66-b7f3-a71e4156ef88,24/07/2023 22:14,04/08/2023 22:56,05/08/2023 07:23,05-Aug-23,KOLKATA,LifeStyle,499,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
c45e44d0-40ff-43b0-b1f4-afcf87e90ffa,Inbound,Returns,Damaged,,0d8fd8b0-1d96-4637-a7a1-b5b6823aae2d,,05/08/2023 22:58,05/08/2023 23:15,05-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
231e83b4-8aec-497e-aae6-42340ce07733,Inbound,Returns,Reverse Pickup Enquiry,,14a896c3-86f1-4567-9b55-85057e6c09ac,,05/08/2023 16:34,05/08/2023 16:35,05-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7f4e20b1-15fc-4d0f-9e21-17e7cfe7faad,Inbound,Payments related,PayLater related,,fc3d2272-e7df-4a7a-9967-ef8c8f95c100,,05/08/2023 14:44,05/08/2023 14:47,05-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
377909da-10aa-47da-bd39-7fe6a2cf7c0c,Inbound,Feedback,UnProfessional Behaviour,The product was the worst . The installation service was pathetic. If the concern isn't resolved legal actions would be taken.,73c0e2a3-6f81-42c7-affa-1380a38374ac,,06/08/2023 17:07,06/08/2023 17:10,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
4d8593ae-a601-4607-89b7-ebab393fdb00,Inbound,Payments related,Wallet related,I'm happy ,3bcef9e8-e381-4dfd-9941-62b4dc21b390,,06/08/2023 17:21,06/08/2023 17:28,06-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
d794b0fb-1e65-4c41-a65e-b0342fbe3d27,Inbound,Order Related,Priority delivery,,a5f38828-ade8-49b7-b770-cd1f386c8ea3,23/07/2023 12:36,05/08/2023 19:38,05/08/2023 22:22,05-Aug-23,BARSHI,Electronics,1001,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
0d1312f6-9edb-4285-82de-31a173ce6de7,Inbound,Refund Related,Refund Related Issues,DISMISS ALL APPOINT NEW RESPONSIBLE PEOPLE,32cfacc1-a1da-4080-9de2-85c001dc91a6,15/07/2023 15:06,05/08/2023 17:05,05/08/2023 17:12,05-Aug-23,THANJAVUR,LifeStyle,449,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
5f77ed4d-4213-4db6-9620-d59e4810cf5a,Outcall,Returns,Missing,,0f3efff0-31df-4183-bd37-8ba3f2cb0531,,05/08/2023 06:46,05/08/2023 06:57,05-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
ba7bc207-500a-4408-a610-3ad0387b1a27,Inbound,Feedback,UnProfessional Behaviour,Excellent ,f264dd72-8161-4ccd-b094-cc8627ddbd65,,06/08/2023 14:58,06/08/2023 15:00,06-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
1c08fed1-2362-4a1b-bc2d-209f55b21a2f,Inbound,Order Related,Order status enquiry,Grocery items are not delivered within time . This is rediculous ,c2f2fef7-5da1-4a81-afb5-b575319209fe,02/08/2023 08:32,05/08/2023 12:57,05/08/2023 13:38,05-Aug-23,SHYAMNAGAR,Books & General merchandise,49,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
d72ffc1b-e0ac-4538-899c-df3a064e8592,Inbound,Order Related,Delayed,,3ce350cb-5bd5-4f13-b9a5-d02acd77574c,,05/08/2023 04:35,05/08/2023 04:38,05-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
67327f72-9a7c-4441-8628-c4e0f46c4a77,Outcall,Returns,Return request,She is very good and we enjoy a lot while talking and she helped me a lot in solving my issue and her voice also very sweet,0a91d5c7-b325-4528-8056-c4451b78c9cd,,05/08/2023 10:08,05/08/2023 10:12,05-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
a8acf19f-4667-435b-8982-cedd5a20b7bc,Inbound,Returns,Fraudulent User,,531561c5-ad2d-4e8d-920e-cbb7560baa13,,05/08/2023 22:23,05/08/2023 22:24,05-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
31e200dc-454f-4ed5-997a-5b1eda5b9683,Inbound,Returns,Fraudulent User,,45710b31-b24f-4461-a9fc-60a10ae8419b,,06/08/2023 18:43,06/08/2023 18:46,06-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
bb0e8e78-8566-4c33-819d-ebf4a273a976,Inbound,Refund Related,Refund Enquiry,,9eb391fb-ea21-4011-9f6d-aac13c11b93c,,06/08/2023 21:50,06/08/2023 21:53,06-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,1
82266809-be0b-4e87-ab74-109fbf163216,Inbound,Returns,Reverse Pickup Enquiry,I want to return my product only. ,6fd85af9-008c-45a9-bde9-b36c9bcc7efc,14/07/2023 23:18,06/08/2023 07:25,06/08/2023 08:26,06-Aug-23,BASTI,LifeStyle,482,,Timothy Grant,William Park,John Smith,31-60,Morning,1
d744aade-f06b-4c27-98f8-4106f9c2345a,Inbound,Cancellation,Not Needed,,8b193f7e-0602-4d87-b244-782b49cd564e,30/07/2023 12:51,05/08/2023 12:18,05/08/2023 12:23,05-Aug-23,JHAJJAR,Electronics,897,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,4
d83f5f5a-0b16-4308-bc16-c9d708f93f93,Inbound,Returns,Return request,,ff7ae2d9-d037-46dc-88ca-9a528fa34bf3,28/07/2023 15:12,04/08/2023 19:34,06/08/2023 14:11,06-Aug-23,PASIGHAT,Electronics,196,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
cee4399c-2660-41f9-ae96-98e78cab4a98,Inbound,Feedback,UnProfessional Behaviour,,cfe4d34c-ad4d-43ca-84a9-fce1f7ae6561,,05/08/2023 06:29,05/08/2023 06:30,05-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
96989a27-99e8-4e0e-92b8-0232ec535196,Inbound,Order Related,Order status enquiry,Mast ho aap,8c58bbfb-2678-4111-9b81-6513a3dc44da,,05/08/2023 21:29,05/08/2023 21:32,05-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
401cc2ae-f307-4b62-bc37-d5a2f36b3c0c,Inbound,Returns,Return request,Nothing ,a594bb26-a85d-48f9-b9cf-845dfa6d967a,,06/08/2023 09:33,06/08/2023 09:35,06-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
227a235a-59dd-4bac-9480-0d478bdd50d9,Inbound,Order Related,Customer Requested Modifications,,31f62d8f-3bd5-4e01-bcc5-c24596ec84e8,,06/08/2023 11:45,06/08/2023 11:47,06-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
4bcf9784-f40e-4420-9ef7-967de79c8601,Inbound,Order Related,Invoice request,,35a7b7ee-28f9-42c5-a297-6911d402d1d8,,06/08/2023 13:54,06/08/2023 14:04,06-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
2cbc7e6f-6e64-4160-bd17-6718a2ee7243,Inbound,Returns,Return request,,8a3968fc-6233-4797-933d-8539e2312556,20/07/2023 20:08,05/08/2023 15:27,05/08/2023 15:31,05-Aug-23,PASCHIMI SINGHBHUM,Electronics,1479,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
33586110-2914-4f2b-803f-70d531e1415d,Inbound,Order Related,Delayed,Satisfied,9bb10db6-02b4-4431-b5b7-f09d74bfb0b4,28/07/2023 13:23,06/08/2023 16:23,06/08/2023 16:25,06-Aug-23,GORAKHPUR,Books & General merchandise,769,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
26eac554-71a4-4e0f-89a2-00b37f29cd4f,Inbound,Order Related,Delayed,Worst worst worst worst Worst worst worst worst Worst worst worst worst Worst worst worst worst experience ,a8df63ae-f25c-46c7-ba11-7cf840c5c30b,,05/08/2023 20:45,05/08/2023 21:16,05-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
acf9ea76-4b25-42b2-8e3a-8daf0f2f62ad,Outcall,Returns,Reverse Pickup Enquiry,,bdb68c4c-6c66-4c77-bfa1-62850375b5f2,,05/08/2023 23:45,05/08/2023 23:46,05-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
8d2dea84-7bf1-454a-a63c-8c5b1ca949ee,Inbound,Order Related,Order status enquiry,,5848f15c-2807-43a4-876c-9224165f9d66,,06/08/2023 15:06,06/08/2023 15:24,06-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e91aec34-0072-4c8d-bc11-51b969b8a81b,Inbound,Returns,Reverse Pickup Enquiry,,948924af-1838-471f-baf0-81dda13ee316,,05/08/2023 06:49,05/08/2023 07:00,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
4e134d02-1c44-4dbf-a524-5e17444bbc40,Inbound,Payments related,Payment related Queries,,8616fbc5-f49d-48a2-934b-7ac60985c03c,,05/08/2023 08:55,05/08/2023 09:13,05-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
01c7594f-335d-41c1-b9f1-bc4e81f6cb5c,Inbound,Product Queries,Product Specific Information,,8ec2b85e-d5c7-460e-9550-a50abd416126,,05/08/2023 11:29,05/08/2023 11:47,05-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6d57bbe2-93b0-4b1a-b15e-487f12dc5962,Inbound,Returns,Reverse Pickup Enquiry,,d40823a1-dd29-4c5b-b2a7-33b0c97690e3,,05/08/2023 15:45,05/08/2023 16:04,05-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,1
a95c40a6-505a-4c96-b0f5-a1cacbc4751b,Inbound,Returns,Reverse Pickup Enquiry,Worst experience even your employee  disconnect call by his side after lusten my query ,fe0e0e79-73ab-412b-9e54-32b37b486688,,05/08/2023 08:09,05/08/2023 08:17,05-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
9cfeaedb-3655-4445-80dd-a4e41d0feaec,Inbound,Returns,Missing,,50ff28c4-3021-496c-8f78-e7af3fcbd7b0,,05/08/2023 12:26,05/08/2023 12:27,05-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
736fd163-ae9c-4d93-bcb3-ad10a2503000,Inbound,Returns,Reverse Pickup Enquiry,Wrong delivered,b1d69c77-1554-498f-9073-b57c8481c501,,05/08/2023 15:08,05/08/2023 15:40,05-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,3
6ee00e08-2a52-4c36-ac4e-5d97bbc3d545,Inbound,Order Related,Seller Cancelled Order,,2bcd5700-6ddd-4bb1-a867-6c990a6fdf26,,06/08/2023 11:49,06/08/2023 11:55,06-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c92b37d3-5712-45b1-8f5b-02a824fba2c5,Inbound,Order Related,Order status enquiry,,a2960491-fbe2-42d5-b203-caceaca6dbe3,,05/08/2023 11:14,05/08/2023 11:15,05-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
aad51915-6226-4a26-a55a-19078a9fbd9d,Outcall,Returns,Reverse Pickup Enquiry,,7542b930-8198-40aa-bd1d-6d34588b9510,,05/08/2023 18:02,05/08/2023 18:14,05-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
f717c156-220d-4bd9-a4c8-fe469b2f70b6,Outcall,Returns,Reverse Pickup Enquiry,,7745feb6-7fe7-463c-a3d9-5da645bb4aa2,,05/08/2023 19:56,05/08/2023 20:00,05-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
62290575-add1-45a2-a8cb-03f1423d2278,Inbound,Returns,Reverse Pickup Enquiry,,d0435744-2382-40ed-aaeb-6f8e8a19cbce,,06/08/2023 00:19,06/08/2023 00:20,06-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
c55c7073-9757-414d-9c34-231d0d5c0d35,Inbound,Refund Related,Refund Related Issues,,41bdc14e-66c3-4e32-b71f-3c1b14ef0988,,06/08/2023 12:02,06/08/2023 12:55,06-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
baaf60a4-d13f-497e-b106-488306397dfe,Inbound,Order Related,Installation/demo,Resolve my solution soon,4dc2bd61-76a1-4c99-ac55-ed7f99d56eb4,,06/08/2023 13:07,06/08/2023 14:33,06-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
8cd6a896-8c2c-44f6-bc2f-6048a7c39fc5,Inbound,Returns,Return request,Price decrease,0040057c-55ad-4542-9a32-6d059bd24515,,06/08/2023 20:43,06/08/2023 20:48,06-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
33898058-1e61-47e6-bf11-f995f32df1b2,Inbound,Order Related,Order status enquiry,Not solve my problem.my refund not process.4999. rupees.please give my refund ,6885766f-2982-413e-b670-bca3011af47c,,06/08/2023 20:10,06/08/2023 23:20,06-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
4bcef192-3259-4e76-b8ce-1859b027e093,Inbound,Product Queries,Product Specific Information,,1afff188-9b37-4e38-a084-cae0125ae527,,06/08/2023 18:34,06/08/2023 18:36,06-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
8049d66f-54e8-4815-939e-584c9456fd47,Inbound,Order Related,Installation/demo,very calm answer and understanding my problem ,d91ed5b4-567c-455b-92a7-52fba7d5143c,06/07/2023 22:03,05/08/2023 12:30,05/08/2023 12:40,05-Aug-23,AHMEDABAD,Electronics,1799,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
85020977-4ee6-4021-bbcd-e0103775e8d7,Inbound,Returns,Fraudulent User,Thank you so much Shopzilla,d71ff7cc-9e7a-4467-a4f6-5b92e6738962,01/08/2023 20:05,05/08/2023 16:46,05/08/2023 16:49,05-Aug-23,PATNA,Books & General merchandise,233,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
81b7a1f0-83cd-425d-9608-d7173534926c,Inbound,Returns,Return request,,6b640e3b-45e9-4a61-a536-6fe920614f80,,05/08/2023 11:36,05/08/2023 11:39,05-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,4
33002e11-6ac3-47ba-abde-aa016080af3c,Inbound,Returns,Damaged,No,ce43345a-8fb6-4320-a5e6-b274d43ee211,,05/08/2023 15:50,05/08/2023 15:57,05-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
f623d59e-984c-467f-bf27-92b38caa3a94,Inbound,Cancellation,Not Needed,Good ,8c90127f-0d1d-49f0-9c74-181fbfe3616f,,05/08/2023 20:21,05/08/2023 21:15,05-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
a638eafd-1380-4d1e-a9f5-96fae9d5c18f,Inbound,Order Related,Delayed,,b0bae85e-0761-488e-9d10-c10f27f81a32,,06/08/2023 16:53,06/08/2023 16:56,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b2c602aa-e05f-471b-8c3d-3750ea2932aa,Inbound,Product Queries,Product Specific Information,,132a2dbb-fc95-4f52-99c5-bb28ada77c9d,,05/08/2023 21:31,05/08/2023 21:39,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
4e59036f-dae3-4c4c-ae6b-c7ba0339f280,Inbound,Product Queries,Product Specific Information,I want to order some groceries products but it is not taking my order,1c16dd63-43d5-4a2a-8f27-933aa7bcc32b,,06/08/2023 09:53,06/08/2023 11:49,06-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
ce7efa7c-b3e7-452b-ba60-197eccf99bbe,Inbound,Order Related,Delayed,,9681982a-8d84-4791-bc96-09ae7647c0ae,,06/08/2023 19:04,06/08/2023 19:08,06-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
312fa741-a04e-4628-8001-7d1f8a1b62e3,Inbound,Order Related,Delayed,,e3e78674-7212-4aae-9a99-f026592539f8,21/07/2023 15:56,06/08/2023 16:43,06/08/2023 16:44,06-Aug-23,REWA,Home Appliences,1374,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
32663b8a-9e12-4bc9-a94c-e34bfaa09491,Inbound,Returns,Reverse Pickup Enquiry,,58c97eb1-61ca-4585-9577-8c5ba4809566,,05/08/2023 15:35,05/08/2023 15:35,05-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
1613ff0e-95f8-4e2d-863d-ccc27991df43,Inbound,Returns,Reverse Pickup Enquiry,,0e036412-2d73-4557-9f53-2b40cb40abc6,,05/08/2023 20:34,05/08/2023 20:37,05-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
802af50c-d26e-4525-b1de-e53e3de55119,Email,Returns,Reverse Pickup Enquiry,,1b356a9c-eb59-49dc-b3d8-27e3fb008296,,05/08/2023 19:03,05/08/2023 19:08,05-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3c8e2400-fbe1-43df-95d6-1d3492f5396d,Inbound,Order Related,Order status enquiry,,a4d77650-6947-4bfb-a447-74ebdb0a8d05,,06/08/2023 22:28,06/08/2023 22:30,06-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
55ea9cd1-b2d9-464a-afed-4c991d060814,Inbound,Refund Related,Refund Enquiry,,d90a1bdb-4b71-44d9-b0da-e1e5988af5f1,,06/08/2023 15:44,06/08/2023 20:48,06-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
a3c5a45e-6824-4c20-9e15-b1e5b942dd86,Inbound,Feedback,UnProfessional Behaviour,Good,5db20680-359d-4fbd-8f08-575b9f5b6f13,,06/08/2023 16:33,06/08/2023 16:37,06-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
5476ea83-724c-4189-9cea-f4168436ecdb,Outcall,Product Queries,Product Specific Information,,dda96ceb-9b52-416b-ad34-3aa21c868dfa,,06/08/2023 14:42,06/08/2023 14:44,06-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
ba67027d-c289-4efe-9796-ef76d96b695a,Inbound,Returns,Service Centres Related,Very good,5552894c-faaa-4949-a4a6-e9ba0e4a2f10,10/06/2023 06:46,05/08/2023 09:43,05/08/2023 09:46,05-Aug-23,AFZALGARH,Electronics,891,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
a140409a-f615-4c1c-a4fa-19c92827f52a,Inbound,Order Related,Order status enquiry,thanx 4  try   ,b61a3662-3e3e-409a-89fb-0c18bae0ac7f,01/08/2023 03:09,05/08/2023 06:31,05/08/2023 08:32,05-Aug-23,BHAGALPUR,LifeStyle,949,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
104be47f-b7c7-4548-8b84-bc42d1f6a7dc,Inbound,Order Related,Delayed,,294b7886-8bc1-4af5-a038-16f3935cbfd5,09/07/2023 11:12,06/08/2023 15:13,06/08/2023 15:14,06-Aug-23,AHMEDABAD,Electronics,1499,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
d8e4cd03-fb40-4231-8b14-a5493dbd45ac,Inbound,Returns,Service Centres Related,Good try to talk in regional language,e7a20695-65d2-4f36-81cb-2773d7d9b1fe,,06/08/2023 11:34,06/08/2023 11:36,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5c8eca40-8191-4d70-a642-151d86bf3ce0,Inbound,Returns,Fraudulent User,,cc46a8b6-8721-4bdd-8aa4-7bda2f072405,,06/08/2023 22:42,06/08/2023 22:50,06-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
676cd234-f9f8-44ca-9f1c-7ba1c2282235,Inbound,Returns,Fraudulent User,,fbf9264d-9266-4dbb-ab08-7d3162a38380,17/07/2023 15:33,06/08/2023 08:50,06/08/2023 08:50,06-Aug-23,PUSAD,Home Appliences,10999,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
07b9816a-0f95-4743-aaa1-66545f46e34a,Outcall,Order Related,Order status enquiry,,b70ec7ea-243e-40ae-8e8c-363b63f66530,,05/08/2023 19:40,05/08/2023 19:51,05-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
da273bda-3f93-4e42-b942-5657c2768975,Inbound,Order Related,Seller Cancelled Order,Agent cancelling the order and blaming customer is nonsense ,fd413208-d134-43f7-9068-478af9540744,,06/08/2023 05:58,06/08/2023 23:08,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,1
c2672c98-e9ff-493b-93da-3dd59374a7e5,Inbound,Order Related,Seller Cancelled Order,Customer executive response was very poor they only give information and no resolution and the audio quality was very pathetic and not audible..My issue is not resolved and i will raise my concern to consumer forum and other higher govt officials for this scam and cheat,158e3018-a35f-4c45-ba01-0b6bd37c5e69,,06/08/2023 08:46,06/08/2023 09:13,06-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
bbc4a22f-dc8a-4b48-b128-d6f71d0f0c33,Inbound,Cancellation,Not Needed,,5ceb9d00-6c11-4eb2-a3ca-8c0df0df2524,,06/08/2023 21:17,06/08/2023 21:21,06-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
fef05c48-c2c9-4727-9885-6d3c62f27556,Inbound,Order Related,Invoice request,Problem SEND TO CUSTOMER COURT WHICH CAN SOLVE BY Shopzilla EASILY...,00e8b435-74cf-4151-bcb0-07ab76bb2d98,27/07/2023 19:55,05/08/2023 19:59,05/08/2023 20:27,05-Aug-23,BEGAMPUR,Mobile,14499,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,1
8a2609f4-5195-4bc5-afc9-c4c8087e6978,Inbound,Returns,Wrong,,ddabe24a-78e4-4c98-a1fa-0c35351d66a5,31/07/2023 19:09,06/08/2023 13:12,06/08/2023 13:13,06-Aug-23,JAMMU,Electronics,1499,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
284a01b2-48ae-4bcf-a02e-6329a9bc27dc,Inbound,Order Related,Seller Cancelled Order,,4a84c186-2399-4f5f-a373-8e0d70b873ae,,05/08/2023 11:20,05/08/2023 11:23,05-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
478ffd70-6236-4612-8860-b426a337b5a1,Inbound,Returns,Reverse Pickup Enquiry,,dffa2792-42d4-4f6e-8a4d-8dca5e1f1d71,,06/08/2023 15:47,06/08/2023 17:32,06-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
1e871036-659c-4b95-a9d9-8fd81f69970b,Inbound,Cancellation,Not Needed,,54ce2c4d-ae9a-4d9b-a2da-88c10d58d6ac,,05/08/2023 14:01,05/08/2023 14:02,05-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
9789d40e-9d47-4b8d-9d88-454abe854944,Inbound,Order Related,Order status enquiry,,81c1a3c0-3eeb-4111-8e64-80dd1f7c49b1,,05/08/2023 14:30,05/08/2023 14:31,05-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e77085b8-09a4-47cd-889b-add00ba0e2c4,Inbound,Returns,Service Centres Related,,02c980f7-eb76-4ed9-a358-df0a6cd41376,,05/08/2023 22:32,06/08/2023 08:31,06-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1f19fb1e-a106-4a85-b00e-24922c022735,Inbound,Returns,Reverse Pickup Enquiry,,82874d9e-b6ca-401c-a323-81617344c92e,,06/08/2023 11:54,06/08/2023 11:58,06-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
cf46d4b0-9fe9-47ce-a765-c50e109fb8cf,Inbound,Returns,Return request,,2436d0ac-78fb-4f24-bafb-39ff6ab40456,,06/08/2023 22:20,06/08/2023 22:52,06-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
44783eb2-6adf-49ce-8850-136fb3199b34,Inbound,Returns,Return request,Nothing ,01f94566-829f-4d64-b66a-ebc60e0f3d77,23/07/2023 12:02,05/08/2023 07:05,05/08/2023 07:08,05-Aug-23,RANCHI,LifeStyle,629,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
c200651f-80bc-4e89-b6e7-0a97c3d6de36,Inbound,Returns,Exchange / Replacement,,bea19acc-f1ab-4de7-ad4f-d6bcc113dfec,16/07/2023 11:02,05/08/2023 15:05,05/08/2023 15:10,05-Aug-23,HYDERABAD,Mobile,54999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
45a86105-62b1-4591-bc3e-b3d9ad7d2980,Outcall,Returns,Fraudulent User,,e818b31b-8665-4f01-b358-76f7fa04988d,25/07/2023 16:19,04/08/2023 19:30,05/08/2023 09:23,05-Aug-23,FAIZABAD,Electronics,1199,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
02241dbe-c4d7-49ad-a626-b294a5ad1e22,Outcall,Order Related,Customer Requested Modifications,Great ??,94ecd063-8172-4ef2-a551-ceca0c868958,,06/08/2023 10:58,06/08/2023 11:01,06-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4144b7a7-9d09-4a4a-8a6a-fe0119171fa7,Inbound,Order Related,Delayed,,e4942c3b-5e38-45b6-81bf-def5ba65b6a8,,05/08/2023 10:18,05/08/2023 10:18,05-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
28eaeeb2-9ed7-45f0-a686-ad589dcac1ca,Inbound,Returns,Fraudulent User,,a5d83191-028a-44b8-852c-ba19b271c514,,05/08/2023 13:12,05/08/2023 13:16,05-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0089f28d-a5d9-4b74-933e-a8124bdceea0,Email,Refund Related,Refund Enquiry,,b9cd43fb-77d5-4fbf-ac89-e9b926dbd0c2,,05/08/2023 13:43,05/08/2023 13:59,05-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
8cacf527-633b-46dc-839f-d19cfeef65bd,Inbound,Returns,Fraudulent User,,d61ef338-53ee-47ed-83a0-e51674d33d2b,,06/08/2023 10:36,06/08/2023 10:45,06-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,4
8b8af720-2534-4b23-a103-ac6a8ca79eb3,Inbound,Returns,Fraudulent User,Good ?? ,8d3221f3-4b5c-44b1-8b1f-654ace88f0eb,,05/08/2023 23:17,05/08/2023 23:23,05-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
67945c3e-d282-4e7c-ae59-7d4733777b03,Email,Refund Related,Refund Enquiry,,7bf2d3d9-3772-4514-92f9-1f4a1a7e2e69,,06/08/2023 16:28,06/08/2023 16:30,06-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
8d7f27bd-e8d3-42cf-929c-af04b3f8d1d0,Inbound,Order Related,Invoice request,,ff3e8525-f8a4-4b02-a3b8-7ef40ac05a48,,06/08/2023 20:27,06/08/2023 20:40,06-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,4
612598e2-6dfc-4152-985b-434abe99f46e,Inbound,Returns,Reverse Pickup Enquiry,Please make replacement service soon as possible ,e8f8c315-acb6-4ca1-8790-976d57caf833,,05/08/2023 12:59,05/08/2023 13:01,05-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
05316677-e43b-448b-af9a-f6ee5b5e7da0,Inbound,Order Related,Order status enquiry,,c94cb31f-f0a5-4d5f-84d2-6771fc04cde8,,05/08/2023 20:04,05/08/2023 20:10,05-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
c1727a39-ca99-4463-9fee-428054cb01f5,Inbound,Returns,Reverse Pickup Enquiry,,ac10a67b-94b4-4b3a-ba65-6f8e579385ac,,05/08/2023 12:59,05/08/2023 13:04,05-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
eb39eef2-7b15-4bd9-a67c-50fab1cf7b0d,Inbound,Shopzilla Related,General Enquiry,,4d0bffb2-136e-4568-84fa-8ec488e2875c,,06/08/2023 12:58,06/08/2023 18:35,06-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,3
a34507cb-37d0-45c3-a33f-8d4a5ad3e6e7,Inbound,Order Related,General Enquiry,,774b2f24-97a7-4b4e-9906-cda6b73c109d,,06/08/2023 20:34,06/08/2023 20:52,06-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6f81317f-a2d3-44d6-b777-4f56f76d2689,Inbound,Order Related,Invoice request,,43ef25c5-d4a3-4c7f-9b18-5961793f796a,,06/08/2023 23:04,06/08/2023 23:08,06-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
651983ff-2617-4f5e-a62b-52551758ddcf,Inbound,Order Related,Order status enquiry,,ab8e2eda-b92e-49d4-ac9b-38a8bd3a8c55,03/08/2023 01:45,06/08/2023 11:18,06/08/2023 11:19,06-Aug-23,Kalyan,Books & General merchandise,228,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
b0c65762-1284-4e55-a575-66cd3c9f922d,Inbound,Returns,Wrong,"Please help me  ????????Many time I request rejected ??Wrong product receive complete different product different colour brand design ???? please help me accept my issue and solve my problem I am too much frustrated?? Very bad service   ?????????????? I hate sailor too much disgusting person ?? my issue is not accept ,,,????salesman is very bad person ??????????????????????????They show something else and sell something else. ??????????????My money is not being returned. ??I lost 5,399rs???? please help me  ",ce9f6884-1299-4ba2-b1dc-3a274a742050,20/07/2023 11:40,06/08/2023 13:57,06/08/2023 14:25,06-Aug-23,GOPALGANJ,LifeStyle,5399,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b700d028-f9d9-4d02-af49-4041ef9fad4e,Inbound,Order Related,Delayed,one of the best customer careI really like it  ,0a954389-0b25-4efa-b355-a6d7f790bad2,,05/08/2023 19:04,05/08/2023 19:12,05-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
ef065bf2-a3a4-4193-8b05-f6a387fe7fb4,Inbound,Product Queries,Product Specific Information,No,6272e7fd-0480-4d90-8cf9-ac00aa871d16,,06/08/2023 12:44,06/08/2023 13:16,06-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
221a0bbe-2165-4638-bbc1-df948fc963b3,Inbound,Feedback,UnProfessional Behaviour,Your delivery partner not good,eb72fe72-02f6-4488-8a6f-30f423a34e41,,06/08/2023 20:47,06/08/2023 20:56,06-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
a1677720-350e-4b2f-adb1-f5b78e4fad29,Inbound,Refund Related,Refund Enquiry,,ac9dbc71-60b8-4681-988e-8218fe8e4a98,23/07/2023 13:16,04/08/2023 22:30,05/08/2023 08:59,05-Aug-23,PUNE,LifeStyle,639,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
4b400bf3-9598-40b1-ad62-de2c42a70c70,Inbound,Payments related,Online Payment Issues,Shopzilla customer support very poor My one month problem not solve till time ,28da5bb2-9679-45e3-a28c-76dccfe16f09,,06/08/2023 09:21,06/08/2023 09:25,06-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
82fb864f-6c9d-4276-a995-cd0ec126b8ab,Inbound,Returns,Damaged,,9175cb35-bbba-4150-99db-8a48fbb716fa,,05/08/2023 22:30,05/08/2023 22:36,05-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
19df701f-4b84-459e-b677-645c9e41a4cf,Outcall,Feedback,UnProfessional Behaviour,,114c7e42-8b29-481a-bcc7-8eb3277503e3,,06/08/2023 01:06,06/08/2023 23:00,06-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
530caa46-5e84-4f7a-88a0-f26c8ed792db,Inbound,Payments related,Online Payment Issues,,80f9debf-22cc-4ee8-a1e2-bf288cfdc3bd,,06/08/2023 14:48,06/08/2023 14:49,06-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
063e77b5-446d-4fba-b2de-ec020d1f7c82,Inbound,Order Related,Installation/demo,,19b1322d-d0b0-461f-a0f5-4a74eb83dea8,,06/08/2023 15:40,06/08/2023 15:43,06-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
74c2e313-2eac-4f39-9eda-e20e201bb57c,Inbound,Returns,Reverse Pickup Enquiry,,d13b49a8-6bc0-41ac-b80b-672e802984e1,,06/08/2023 19:30,06/08/2023 19:31,06-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,4
ad34c10e-0396-4ecb-be49-af02548a5279,Inbound,Product Queries,Product Specific Information,,5a7ba86c-9953-4e8d-a79a-095d86c7cff9,,05/08/2023 11:54,05/08/2023 11:57,05-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
c746b9e4-bb81-4ceb-80c1-2189274bec32,Inbound,Product Queries,Product Specific Information,,f8622041-0afa-4cf9-9049-02a5ace7110d,,06/08/2023 23:08,06/08/2023 23:10,06-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
8250b9b2-a63c-4e28-9b01-a7f2fb65f987,Inbound,Cancellation,Not Needed,,edbb5ab3-d135-4971-b433-4097c21ae8ed,31/07/2023 22:07,03/08/2023 12:25,05/08/2023 18:12,05-Aug-23,DURGAPUR MC,Home Appliences,20999,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
bbffb75d-999f-4419-8f7b-a6e0ce27ffee,Inbound,Returns,Missing,,af5a284e-04d4-465f-9be4-2212b598ce11,28/07/2023 20:11,06/08/2023 08:11,06/08/2023 08:13,06-Aug-23,ENGLISH BAZAR,Electronics,799,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
457b3c8c-7608-4d3b-9c3d-a793e179bf3e,Inbound,Returns,Reverse Pickup Enquiry,,ca2dd195-cb40-4925-a589-dbffa6805458,,05/08/2023 10:15,05/08/2023 10:23,05-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,4
5083a4c6-cea2-4d68-a28c-d0be24aeef30,Inbound,Product Queries,Product Specific Information,Not solve my problem ,f0356705-85ea-4413-98a3-be8da46476ee,,05/08/2023 11:47,05/08/2023 11:54,05-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,3
94b4faa6-f882-46c2-a767-2f9754d044e5,Inbound,Refund Related,Refund Enquiry,,c2f117c0-55c9-432b-b189-50f1dd735245,,05/08/2023 15:10,05/08/2023 15:12,05-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
be44ccf7-fb0b-47fa-b0ee-af8d4c70dc9c,Outcall,Returns,Reverse Pickup Enquiry,,f60c21e8-ea2a-4d37-81e7-350bd3efc295,,06/08/2023 00:50,06/08/2023 06:41,06-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
e967ac4f-7945-462f-a034-5f918184ed6e,Inbound,Returns,Return request,Very good behaviour ,47dcd5ef-afa8-405d-83b3-7546e0733645,,06/08/2023 10:03,06/08/2023 10:07,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
43f18b48-3249-41fa-8cec-4a314245fe94,Inbound,Returns,Fraudulent User,,04dc93e4-52af-4e97-b366-496c811a42c7,,06/08/2023 13:12,06/08/2023 13:16,06-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
01e44e04-53d9-40ae-95e1-a95dd7b405fa,Inbound,Returns,Technician Visit,,b6584dc2-3d21-4623-b519-36c6807d1317,14/07/2023 10:23,05/08/2023 12:11,05/08/2023 12:13,05-Aug-23,WARANGAL,Home Appliences,8499,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
d01e8634-5726-4d43-a41d-aed163dd0e46,Inbound,Returns,Reverse Pickup Enquiry,,bd5df2a1-8a45-4b7f-b06d-d95ad797d4fb,10/07/2023 20:00,05/08/2023 06:30,05/08/2023 07:04,05-Aug-23,HYDERABAD,LifeStyle,999,,Casey Holmes,William Park,John Smith,31-60,Morning,5
e7a97fee-ad8c-4c50-8581-4cca533fc53b,Inbound,Order Related,Invoice request,,724e5a8c-d480-4e64-943a-65ecdfaff856,,05/08/2023 16:00,05/08/2023 16:02,05-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
915454e6-a5dc-4b94-9bb3-2309532a88bd,Inbound,Order Related,Customer Requested Modifications,,cc208512-3863-40f7-b1d6-804d961354b8,,05/08/2023 18:34,05/08/2023 23:25,05-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
4f16c4ac-7dd8-4752-8938-5cc4e91bdb15,Inbound,Returns,Service Centres Related,Nice to talk auth her . ,d5add8c6-5fd7-4d28-ac66-222a3fb51ea7,24/06/2023 18:05,06/08/2023 11:33,06/08/2023 11:38,06-Aug-23,SRI GANGANAGAR,Electronics,1099,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
53a7c7e0-61b9-4a7b-8278-893a743e0569,Inbound,Refund Related,Refund Related Issues,Though   is doing good SELLERS ARE MAKING THE CUSTOMERS UNHAPPY BY SENDING WRONG PRODUCTS (in adequate length in my case) so   NEEDS TO TAKE ACTION AGAINST SUCH SELLERS STRICTLY AND COMPENSATE THE BUYERS,7cf76580-295c-4d58-b53e-8a157c7b1d97,,05/08/2023 10:10,05/08/2023 10:25,05-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
0fe231c8-74f1-4820-8079-f8797ff8e412,Inbound,Refund Related,Refund Enquiry,good,1358e56b-71c9-43e9-a23a-8af3062974a2,,05/08/2023 12:21,05/08/2023 12:25,05-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
e7ea3cba-d655-4a82-86e7-925e72cb3a13,Inbound,Returns,Reverse Pickup Enquiry,,acf09efa-facf-4357-a8f8-f70bfadaf1ec,,05/08/2023 18:24,05/08/2023 19:32,05-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
a0636f61-6c87-44c0-8b5d-6d8b8124f6d0,Email,Returns,Reverse Pickup Enquiry,,88196fd5-7aae-4291-a5e4-1ffcd2b4b2f9,,05/08/2023 23:02,05/08/2023 23:04,05-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,2
15772493-f3f9-4726-91e1-32138148f953,Inbound,Returns,Reverse Pickup Enquiry,,a97cd7cd-4fe6-4eea-b70d-4c1b03875693,,06/08/2023 16:53,06/08/2023 16:56,06-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
b8bdfd57-38e7-48f0-967d-cb04cc470de3,Inbound,Product Queries,Product Specific Information,Guide your delivery agent to keep change money with them while delivering to he orders,dd27e6d4-1c32-4792-a9c7-86bc7b782116,,06/08/2023 22:55,06/08/2023 22:57,06-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
52173794-b5e7-42fa-bde9-c5e0ff6083a7,Inbound,Refund Related,Refund Related Issues,,791bf1bc-b730-4bd5-936b-da76deb93b98,23/07/2023 15:33,02/08/2023 11:53,05/08/2023 23:47,05-Aug-23,MUNGER,Books & General merchandise,180,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
ccb9e2f8-c7df-4c18-8233-26e21a10c814,Outcall,Order Related,Order status enquiry,,789e315b-dda6-479e-a316-837c4cd17278,30/07/2023 12:26,05/08/2023 12:48,05/08/2023 12:48,05-Aug-23,BANGALORE,Books & General merchandise,1699,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
f506f88e-1d9c-4bc3-a4dc-836e75608d64,Outcall,Returns,Return request,,96431078-537a-4bc6-a8be-b4a28743460f,,05/08/2023 14:50,05/08/2023 14:53,05-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
a9b9526b-ed75-4cad-a32e-e7fc8bb45adb,Inbound,Product Queries,Product Specific Information,,4199a47b-2038-4486-95a4-5df75b4514f9,,05/08/2023 14:49,05/08/2023 14:51,05-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
eed75ab4-382a-43b0-b37b-cba9ed197256,Inbound,Returns,Reverse Pickup Enquiry,,a83430e3-2bec-4fd1-89f9-d1a65a90119f,,06/08/2023 13:36,06/08/2023 13:38,06-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
06077341-abc6-43a5-adfe-e5bc4b336018,Inbound,Returns,Reverse Pickup Enquiry,"She is having very very sweet nature.earlier I had very bad experiences too but this time I realize that , a human can be that much sweet also.I am sharing this experience as because I'm completely satisfied with her behaviour. Even I didn't speak and she solve each and every problem very very easily.Now I can proydly say , thank you Shopzilla for your generous support.",a4a06865-c48b-4d18-a69e-ba5a6a0b92d2,,06/08/2023 19:22,06/08/2023 19:52,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
5395692d-6356-4454-b7da-9ef8e7996e98,Inbound,Order Related,Seller Cancelled Order,When ever the product get cancelled of any customer so pls give a grief about it that why the order gets cancelled ????,5eec6ef2-4307-41fd-b969-d22fbb486848,,06/08/2023 23:28,06/08/2023 23:31,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
81c80a50-3bd7-42dc-8354-96efe9ef653b,Inbound,Feedback,UnProfessional Behaviour,Please insure resolve the issue in one time .I see always take 2-4 time submit our complaint again ana again then issue has resolved.,de303ad5-4439-4f80-8379-f681fc9be3fb,15/07/2023 21:15,06/08/2023 21:50,06/08/2023 21:50,06-Aug-23,SAMASTIPUR,LifeStyle,368,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
a09ecc13-87e0-4cc2-961e-3cff0e6faccb,Inbound,Order Related,Order status enquiry,Good girl ,9346d4be-c9fa-45bc-8a23-28cbd46c3a6d,29/07/2023 13:35,05/08/2023 11:57,05/08/2023 12:16,05-Aug-23,KASHIPUR,Home,6315,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b61eb538-3fdf-49f9-a52e-7e8b4beb161e,Inbound,Returns,Reverse Pickup Enquiry,,772dfe6d-fe4b-47c7-9fed-0ee0b8a63232,,05/08/2023 14:12,05/08/2023 14:13,05-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
3ef511d5-b414-4358-a7d0-dc40f4a591cf,Inbound,Product Queries,Product Specific Information,,22757a36-daf3-4248-b318-21ae04d29799,,05/08/2023 14:22,05/08/2023 14:23,05-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
b36d6c24-7eea-46eb-969d-e2de63485af9,Outcall,Returns,Fraudulent User,"Kamal, support person. There is no need to improve.",c1aee170-9b47-4fc2-9674-75c076d36309,,06/08/2023 10:56,06/08/2023 23:59,06-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c900c17b-cd03-45d2-b6aa-161f97eaac6b,Outcall,Order Related,Invoice request,,d9adde9b-54b9-444e-afd2-0f149445669c,,06/08/2023 13:20,06/08/2023 14:10,06-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
add309ed-879e-4054-9fd4-aa656e91fe24,Inbound,Order Related,Order status enquiry,,4178cf8c-a858-4793-aad3-b16a73fe39fc,,06/08/2023 13:46,06/08/2023 13:50,06-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
ae9e8c01-a4c6-4c1e-ad49-b7e71af806c1,Inbound,Returns,Service Centres Related,Thank you so much help karne   ??,eb351b43-5d46-4ef4-8c59-6885bc05e4fd,,05/08/2023 16:13,05/08/2023 16:31,05-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
818f542d-e911-4683-9846-a8059ec3cd98,Inbound,Returns,Technician Visit,I am not happy,73c5633c-5c20-47b5-a417-890c6a74082e,,05/08/2023 20:44,06/08/2023 11:21,06-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
589c58c9-2d7a-4625-b2aa-8179578b5cb4,Inbound,Returns,Fraudulent User,  RESOLVE NAY ISSUE,64c3b6db-af2a-427b-8709-9573ad57ef73,,05/08/2023 23:46,05/08/2023 23:50,05-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
bea2ef2e-0fdd-41e2-bb70-c8db91c573e6,Inbound,Returns,Reverse Pickup Enquiry,No,a027bb29-d9d9-447d-8912-43cee255a892,,06/08/2023 20:38,06/08/2023 21:17,06-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
439f82f3-37ed-4c57-8738-d708892c251b,Inbound,Returns,Missing,Bb,a956f82b-d234-4b61-9e42-9c45cbb0fe11,,06/08/2023 20:43,06/08/2023 20:45,06-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
c8d2b1b9-93ba-4261-9cc3-a0aa25743aa7,Inbound,Returns,Reverse Pickup Enquiry,Fruad sellers,ac12c259-5fe3-46d0-a40e-526d45dd7df3,31/07/2023 12:30,04/08/2023 20:27,05/08/2023 17:12,05-Aug-23,ALIPORE,Books & General merchandise,399,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
64b26d93-71d0-457c-b4b7-fcbc8e29fa24,Inbound,Order Related,Order status enquiry,,5a00ed95-44fd-4624-be4f-0d1f45b17b8f,,05/08/2023 17:35,05/08/2023 20:35,05-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
6d797340-d579-48c7-a4ec-31f51762be41,Inbound,Returns,Missing,,1e2dd71c-db76-4726-994f-da5ed04fa1ed,,06/08/2023 13:22,06/08/2023 13:25,06-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
3e0a1043-d49e-4161-ba33-5325b1f0bc33,Inbound,Returns,Return request,,231d7f11-bae9-4803-8b9d-f7b2b525ae63,,06/08/2023 20:48,06/08/2023 20:49,06-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1b144b02-bb40-4d5c-b0a4-eb88b6bc878f,Inbound,Returns,Reverse Pickup Enquiry,,2c0e82b6-5ac3-4f20-a174-0710dc12d56d,24/07/2023 21:02,06/08/2023 00:00,06/08/2023 00:00,06-Aug-23,GORAKHPUR,LifeStyle,399,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
64611312-315a-406d-a755-e7dd16c782b1,Outcall,Order Related,Installation/demo,,2434a118-ed66-4268-899c-fb240e2f28bd,24/07/2023 15:26,06/08/2023 14:58,06/08/2023 15:21,06-Aug-23,PUNE,Books & General merchandise,1286,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
26af85c7-d98f-435a-ba95-711fbed3457d,Inbound,Returns,Missing,Need to connect sooon ,5df3b691-dc19-4045-ab86-d1ccfef43f0b,,05/08/2023 12:38,05/08/2023 13:01,05-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
0abaed4f-c879-468f-94ac-8afd058957f7,Inbound,Cancellation,Not Needed,Exchange policy not clear at Shopzilla and Shopzilla interaction end,aa54f510-3bc9-4e6a-afbe-fc385de33892,,06/08/2023 16:04,06/08/2023 20:54,06-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,1
70c42ea6-266b-4e98-a76c-0899ffdbbf2a,Inbound,Returns,Fraudulent User,,d666195f-3573-41c3-a579-f82198dd10a3,,06/08/2023 18:12,06/08/2023 18:15,06-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
d0aef4bf-1138-413d-a31b-5616d4e2b141,Inbound,Returns,Reverse Pickup Enquiry,,fd1d7979-6963-4056-8c55-f2732f550005,,05/08/2023 20:40,05/08/2023 21:37,05-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
7b57fc21-5bec-4825-a5da-9c5067a17a50,Inbound,Order Related,Order status enquiry,"My issue is not with customer interaction,  neither I purchased customer interaction. Please put feedback options for your delivery and delay issues in delivery. I would give that as extremely poor feedback for the delay that happens in delivery , already delivery times are 9-10 days and further Shopzilla make further delays in deliveries to all the orders,  as it's not just a case with 1 or 2 order.",91cb14df-1f9e-4ffc-8cda-cf1ea80f0d4a,,06/08/2023 17:19,06/08/2023 17:23,06-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
edcb1b53-c6e7-4f95-8503-48321c87c644,Inbound,Returns,Wrong,,6ecafa44-b211-4de3-af03-86d235fbdee9,,05/08/2023 15:39,05/08/2023 16:36,05-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3ca96213-cc11-44e5-912c-a343e9a84543,Inbound,Returns,Reverse Pickup Enquiry,Respons to late,73f2cac3-2169-4ec2-9c3f-cc03b0bed54d,,06/08/2023 10:05,06/08/2023 10:06,06-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,4
c77e26ed-907d-4e76-b1dc-745883120c8e,Inbound,Product Queries,Product Specific Information,Nice,90473a5a-0f34-4a03-93d6-5096c612beb8,,05/08/2023 07:48,05/08/2023 07:55,05-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
4e141b21-d6af-4922-ab51-6a8a7ba5b207,Inbound,Returns,Wrong,,7a2149c4-f50c-4ebe-b36b-b18b5cf8d0ff,,06/08/2023 19:08,06/08/2023 19:11,06-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
b484f21b-91fb-4f24-ab83-c0a9d4f71742,Inbound,Order Related,Seller Cancelled Order,,a91618e6-4ab5-4440-bafd-f771c839a30b,,06/08/2023 17:04,06/08/2023 18:41,06-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,4
b23adc2a-73db-423d-a29c-7e7ce53be718,Inbound,Refund Related,Refund Related Issues,,10823c68-f0bc-42f0-80d6-bb5354b39be1,22/07/2023 10:26,04/08/2023 10:06,05/08/2023 20:12,05-Aug-23,KRISHNAGAR,Home Appliences,28999,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
227ef0e5-29df-4ba2-92e5-1e7844258bac,Outcall,Cancellation,Not Needed,**,86f35549-99cc-4eb9-944c-7433f89a85fc,,05/08/2023 18:03,05/08/2023 18:04,05-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,1
4afd20ab-3717-452a-9162-e7b27e00906e,Inbound,Order Related,Order status enquiry,,67668862-aaf0-4e65-9f82-978df36eddbf,,06/08/2023 14:16,06/08/2023 14:17,06-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f0ce4821-a385-4bdc-80c7-449c902ec399,Inbound,Returns,Fraudulent User,,64bc2d44-a98f-4a81-a463-e994c33588f0,,06/08/2023 12:50,06/08/2023 12:53,06-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
f8833620-f8b4-4b12-ace6-a7723b7cf7a1,Outcall,Returns,Reverse Pickup Enquiry,,14b2a05a-5e69-4fa0-8f45-98fe033cbe29,,06/08/2023 12:58,06/08/2023 14:17,06-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
8e8dc82d-44ca-48a0-a333-54fe5bcd9bce,Inbound,Order Related,Installation/demo,,c28fe00a-de80-45f9-9df9-a3872c121212,,06/08/2023 15:58,06/08/2023 16:01,06-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
3e8789e6-36c5-4659-a102-0bde5d7b6d96,Inbound,Returns,Reverse Pickup Enquiry,Bery police and helpful. Impressed.. ,c464c4cd-8587-48b5-9320-266217e5ab81,,06/08/2023 19:56,06/08/2023 19:59,06-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a1c33fa9-8c2c-4d6a-8380-a1a48c3f97e1,Inbound,Returns,Reverse Pickup Enquiry,,edd2c1df-2238-45f8-ba66-bde80c4623b2,,05/08/2023 10:44,05/08/2023 13:03,05-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d4d8b8b1-75ba-4713-9bae-2eeac84da884,Inbound,Returns,Wrong,,c201f4c6-7274-48a5-a792-4655bf7e59c1,,05/08/2023 14:02,06/08/2023 01:10,06-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b70d762d-61be-44b0-ba86-ffe58acaa629,Inbound,Order Related,Installation/demo,,7826b0b8-8bfb-43d0-a4ef-2f0baa0fb210,,05/08/2023 18:47,05/08/2023 19:04,05-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
22945d6c-25ef-43db-b22a-62f3edbb43ba,Inbound,Order Related,Order status enquiry,,7a7709fc-e7f9-4785-92c8-f679726a85b8,,06/08/2023 21:22,06/08/2023 21:32,06-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
a2401852-49fd-4da9-9e59-b1e33ef2b66a,Inbound,Returns,Reverse Pickup Enquiry,,008d7218-4f57-4ff8-b9c6-9a606144806b,,06/08/2023 20:18,06/08/2023 20:24,06-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
a5713c9d-8a0c-4fcb-85d3-55afccf61c0b,Outcall,Returns,Return request,Very good ??,d2c90162-43d2-44c8-9a57-4fc6d414d0d7,,06/08/2023 10:17,06/08/2023 10:21,06-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
d646b37d-04e7-4d9d-8fa0-1de7228ddc67,Inbound,Offers & Cashback,Affiliate Offers,Plzz resolved issue in few time,6f1d2dbf-1693-4f4b-9d77-0754d86e2ecb,,05/08/2023 09:41,05/08/2023 09:41,05-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
969e2cf6-c504-43d8-8327-a91d0ddf7736,Inbound,Returns,Reverse Pickup Enquiry,,873440d3-9929-4434-9fb3-6304098b1ca2,,06/08/2023 10:16,06/08/2023 10:33,06-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,1
8670d0c9-fa3f-4358-9253-e40392056fa6,Inbound,Refund Related,Refund Enquiry,,c1b881b0-347c-403e-b6f7-66482e7b8693,,06/08/2023 10:17,06/08/2023 20:38,06-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
3e87622f-d07c-42fb-a2f0-e31d2ed7d541,Inbound,Returns,Reverse Pickup Enquiry,,4180b570-770b-4be6-8f29-1bbb7ee56f15,09/07/2023 22:23,06/08/2023 21:07,06/08/2023 21:09,06-Aug-23,DOHAD,Home,259,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
38b599bf-1cb0-4572-80d9-a0387ae50c7d,Inbound,Returns,Reverse Pickup Enquiry,,53e3ca4e-a69a-4f75-a9f6-dd3dbb566dde,,05/08/2023 08:31,05/08/2023 08:32,05-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,3
d2ef600b-8b9b-401f-81d2-ad6b8e4fcf23,Inbound,Order Related,Order status enquiry,Train them properly ,b6ccaac0-519d-4027-b440-a175d22d2b07,,06/08/2023 08:46,06/08/2023 08:56,06-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
d18e25fb-c489-4898-8359-a6a9e9920b17,Inbound,Returns,Fraudulent User,,1070e8d5-2f37-4e77-bdc1-88c86fd6a77a,,06/08/2023 16:39,06/08/2023 16:43,06-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,4
7b165b9d-364b-4d43-8620-095ba5ea0fc1,Inbound,Order Related,Order status enquiry,,571656d2-fc59-43ba-81e8-5116d457d42b,,06/08/2023 20:21,06/08/2023 20:24,06-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e0eadf30-3d4c-44f9-8440-8da270dd1df1,Inbound,Returns,Return request,Executive was excellent and helpful with a calming voice tone.,654b3dc9-6143-4a5c-83a0-91be150a4243,,06/08/2023 22:22,06/08/2023 22:27,06-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
43d3b43a-1087-4e08-b0ff-62b56bd45354,Inbound,Feedback,UnProfessional Behaviour,,1ece9a5e-c87f-4cd1-89f0-bf8cfd9f5f91,,05/08/2023 05:35,05/08/2023 05:47,05-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
dfe05bc7-50c2-4d5d-9864-ee57398e3bed,Inbound,Order Related,Delayed,,a5bc41a9-150f-4882-af9f-40a24086dde0,,05/08/2023 08:59,05/08/2023 09:03,05-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,4
2dc2c3dc-85a0-4b32-93c7-4e4f77284b8d,Inbound,Returns,Reverse Pickup Enquiry,,6be5bb4f-abd7-42d5-b221-ec34aab8e1da,,06/08/2023 08:51,06/08/2023 08:58,06-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
1da2c745-b8fd-40e2-ae9c-3786cea0dedd,Email,Offers & Cashback,Other Cashback,Ok ,309c96b0-6c01-4d24-859f-fc0c983fcdd1,,06/08/2023 16:13,06/08/2023 16:22,06-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,4
550d31c3-ffee-4876-a9a9-1fe39f8cc0e2,Inbound,Returns,Fraudulent User,Nice ,e0aa3d63-4f6f-4766-aa01-85b54509203d,,06/08/2023 18:50,06/08/2023 18:52,06-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
0c14174c-be55-4c85-9004-c5c265c7fbda,Inbound,Order Related,Seller Cancelled Order,The time and effort put in by the customer is more valid than the customer service team. They don't understand what exactly happens to the entire product delivery life cycle and cancellation. I lost the patience of running around for resolution. Left with only option to knock the highest system of law. ,f53ea733-3236-42b9-bbd9-5ee3f3cbdfbf,,05/08/2023 06:54,05/08/2023 07:32,05-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
9994fd9e-5e57-459d-9414-04a9b3144c38,Inbound,Returns,Reverse Pickup Enquiry,,f53a907e-0227-41b3-8447-058f5a0ec917,,05/08/2023 08:49,05/08/2023 08:52,05-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
948395c1-f624-41dd-92f7-273616db7fad,Inbound,Returns,Return request,"It was a good experience, I received the wrong product, and it has no replacement policy but the customer support executive helped me and resolve my issue.",dcf5b2d2-2a1b-463c-8373-03144e0eef0f,,05/08/2023 15:57,05/08/2023 16:28,05-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
a37e5b4a-ddbe-4f80-8cff-b04953080bb2,Inbound,Refund Related,Refund Related Issues,,e8769226-7e27-4a7f-946b-69991d861585,,06/08/2023 19:10,06/08/2023 19:13,06-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
fdf165c0-fc82-4158-afc6-7f27c2d280dc,Inbound,Shopzilla Related,General Enquiry,??,851c0b13-f4e5-489e-95b0-5ca8792039af,,05/08/2023 22:24,05/08/2023 22:33,05-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
65f8c1a9-de5c-44ee-9e17-af660f050114,Inbound,Product Queries,Product Specific Information,,2faa03ca-e7cb-45a6-8682-7849642ca4ae,,06/08/2023 20:17,06/08/2023 20:19,06-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
c8377951-fcff-451d-9620-742fa7aec4b3,Inbound,Order Related,Delayed,Irritative costomer service center ,596bbc06-5a20-457d-9ffe-ab8af639488c,11/06/2023 11:18,06/08/2023 16:53,06/08/2023 17:24,06-Aug-23,SULTANPUR,Books & General merchandise,328,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
a844b738-cd47-499a-9a1f-51658e92feed,Inbound,Returns,Fraudulent User,Good ,0736ea6a-fd37-41e6-ab22-77dbb6806860,,05/08/2023 20:10,05/08/2023 20:24,05-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
97ad42d8-acd2-4fd3-b336-f7604d7e4513,Inbound,Product Queries,Product Specific Information,,48e13c3b-8e23-4163-9447-d9f6f65439e2,,05/08/2023 20:31,05/08/2023 22:49,05-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
206bc5e2-a1c0-460d-a509-69a160fd4b3b,Inbound,Returns,Reverse Pickup Enquiry,time over   Abhi   customer receive karna abhi tak  ,cd68e625-2ccd-4e31-9f78-168e5e4cb1de,,06/08/2023 08:52,06/08/2023 08:53,06-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,4
0aee5563-b3d1-4d34-b49e-39377f57d5cb,Inbound,Returns,Wrong,I am happy for good coustomer care service from Shopzilla ,71b5f644-0b07-4ffd-b41d-19be25b25e7e,25/07/2023 13:25,06/08/2023 22:00,06/08/2023 22:28,06-Aug-23,TARANAGAR,LifeStyle,929,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
a76f1f13-d330-4f0a-a8d9-0148a890da0c,Email,Returns,Wrong,,ae531918-aa12-460a-a040-308772d6498b,,05/08/2023 13:39,05/08/2023 13:40,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
341f5e63-a0db-4c72-a765-ffb397929c97,Inbound,Returns,Missing,,b17d9844-7dac-456f-b587-eab83d6231d3,,05/08/2023 23:55,06/08/2023 00:01,06-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
2bf5605e-1070-4e38-9a62-fe4bbb891fa7,Inbound,Returns,Fraudulent User,,423c7fb8-ebb7-46ab-a4e3-3fff733511b4,,05/08/2023 20:19,05/08/2023 20:23,05-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
9ac417b8-f4f8-4837-9a1e-4e8e6a17e7b9,Inbound,Returns,Reverse Pickup Enquiry,,54643b98-c611-4021-9663-9c02c5452d9a,,06/08/2023 09:24,06/08/2023 09:29,06-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
c09baab6-302d-49c1-b191-205f4430268d,Inbound,Refund Related,Refund Related Issues,,321ccf6f-b267-4676-ae70-6c28cc10dd31,,06/08/2023 21:39,06/08/2023 21:48,06-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
96ebf9ce-7694-498a-9ee3-070159ad7cd6,Inbound,Payments related,Online Payment Issues,,9f06aa3a-6f37-451f-a027-bac3bdecd8f3,,04/08/2023 14:44,05/08/2023 16:22,05-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,3
07d2d288-77e8-4277-bfe8-9d28ec7c85f9,Inbound,Returns,Reverse Pickup Enquiry,Good ,33ae7468-5965-4f89-8800-2f2c1a46d5cd,,05/08/2023 07:34,05/08/2023 07:34,05-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
26f1d2a6-fff3-4d72-b4f2-49d66b34d5e0,Inbound,Order Related,Delayed,,5ae83487-1b10-4bf0-81e9-82d1392c9c05,,05/08/2023 12:16,05/08/2023 12:19,05-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,3
2c33d6f5-65a2-4ea7-b047-240ab9605fb6,Inbound,Feedback,UnProfessional Behaviour,,fc8ca177-3346-46c4-8d82-48ddb715a285,,05/08/2023 14:21,05/08/2023 14:25,05-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
de5a4ea2-d64b-42fd-9c45-b777f74fb3c4,Inbound,Returns,Reverse Pickup Enquiry,,3b32f84c-0267-431c-b07a-2f1157e25356,,05/08/2023 18:05,05/08/2023 18:06,05-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,4
5bcfe4c5-b827-4cb9-a07d-a694f6426b6f,Inbound,Feedback,UnProfessional Behaviour,,7e4c142e-ea2b-46b4-a3b2-c8215eeccf58,,06/08/2023 07:27,06/08/2023 07:32,06-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
fc86b733-fef3-413e-878f-3bd66b5515ef,Inbound,Order Related,Seller Cancelled Order,,bb4b9020-38d2-4537-96c2-a36d0ccac064,,06/08/2023 11:25,06/08/2023 11:33,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
cb75420e-4207-4f82-8dbd-8801613185ac,Inbound,Returns,Reverse Pickup Enquiry,,87158268-50e2-46b9-8b7e-707504e5de53,,05/08/2023 12:39,05/08/2023 12:53,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
11a02a8d-123c-497d-9fac-9b38d8815ed9,Inbound,Refund Related,Refund Related Issues,,43bb20f1-64b2-4148-935d-0f9ae229b595,,05/08/2023 16:46,05/08/2023 16:48,05-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
8559c92e-48d4-482f-870b-10893a81c312,Inbound,Refund Related,Refund Enquiry,"Very polite behaviour, thank you for supporting ",5f106b4c-10cd-4fc9-b384-06b7368cc438,,06/08/2023 08:22,06/08/2023 08:25,06-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
f0fec4ac-c2f4-4c28-9127-6724392b59b0,Inbound,Returns,Reverse Pickup Enquiry,,7bd69cc8-9344-461c-8ed1-e7e6850174ff,,05/08/2023 12:32,05/08/2023 12:37,05-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
919ee861-8efa-4dfa-9c28-ed7f96c3cf47,Inbound,Order Related,Delayed,totally misleading ,9aa3f624-d247-46b0-a358-69132972a948,,05/08/2023 17:28,05/08/2023 17:28,05-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,1
be7bf286-4d18-4aff-b83d-4cb6ca558d44,Inbound,Order Related,Delayed,The delivery date and time you give should be delivered properly on time.,ef014c27-2f6f-4e69-b382-b1f5631e5e56,,05/08/2023 20:10,05/08/2023 20:11,05-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
914afe9b-a029-4141-8083-ddb9f601d8cf,Inbound,Returns,Return request,,fbdfe0e7-effe-4d4f-9822-28af63e9994d,,05/08/2023 20:17,05/08/2023 20:18,05-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
49c52310-b8d7-42a6-a497-b2fd81d68454,Inbound,Shopzilla Related,General Enquiry,,badafaca-ec10-43d5-8945-e89f9b26d296,,06/08/2023 19:05,06/08/2023 19:46,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
c03e4e5c-cd24-4f38-89d3-053be19aa1d9,Inbound,Order Related,Delayed,,094d4eb6-c4d6-4894-87ce-18e031a9fecf,,06/08/2023 20:12,06/08/2023 20:14,06-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
93271b8e-8930-4231-b880-cad5789f1547,Inbound,Returns,Fraudulent User,,4e7b6631-e3c0-4be7-8a89-746fe39add43,,05/08/2023 20:25,05/08/2023 20:35,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
61e2edf7-f9f0-4167-8a74-544b6e6fc62e,Inbound,Returns,Wrong,,331a8f20-b430-4a53-bffc-e1d4020b2a3b,,06/08/2023 10:57,06/08/2023 11:01,06-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
62c90eb3-94a9-4b8c-b09c-72e4a8fa0b22,Inbound,Returns,Return request,Good Interaction ,9b82aa6d-e829-46e1-a48b-230acdf23aa5,,06/08/2023 17:00,06/08/2023 17:02,06-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
c318d334-81d0-4700-b134-7e1cba7eba63,Inbound,Order Related,Priority delivery,,29016949-df8a-4c8c-b825-12e1a0556c26,31/07/2023 22:22,04/08/2023 20:22,05/08/2023 10:03,05-Aug-23,MUMBAI,LifeStyle,3216,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
d0101fba-da03-4839-aa1d-c6bf9090aca7,Inbound,Returns,Reverse Pickup Enquiry,,9b3851ad-d809-4146-9a7a-1b13b20514ce,,05/08/2023 07:19,06/08/2023 15:01,06-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
4eeacbd2-eec3-44f0-90e0-17ab3fda0eea,Inbound,Returns,Reverse Pickup Enquiry,,4e86dd44-476e-4e6a-90c8-06d8b9c4a761,,05/08/2023 12:43,05/08/2023 12:44,05-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
f5e5b083-8156-4a12-b9c1-d3cb146c96cc,Inbound,Returns,Return request,None,15ef8b95-c8e2-4201-a060-df0d69151351,,06/08/2023 06:40,06/08/2023 06:42,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
35c0df96-c9ab-478f-a6ab-edc5cf3349df,Inbound,Returns,Wrong,,f48f9ab6-678e-466d-ab94-38dc237f7314,,06/08/2023 12:56,06/08/2023 12:56,06-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
241bc9c6-f4c6-4c47-926c-881ccbfe4d92,Inbound,Order Related,Unable to track,,b1eb55e8-5a8b-4c1b-ba46-f77f34441231,,05/08/2023 16:16,05/08/2023 16:23,05-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
136010b4-00db-47c6-80a1-316543cb34fc,Inbound,Returns,Return request,,ad742cf9-5bd8-45af-85ea-db1cf967bca6,17/07/2023 16:59,05/08/2023 22:59,06/08/2023 09:23,06-Aug-23,KOLKATA,Home,599,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
7d582de6-acfb-4493-b781-bd83ffe58e63,Outcall,Returns,Return request,,08cddc17-ea4d-441c-88fb-041c07db3178,,06/08/2023 12:59,06/08/2023 13:01,06-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9e9821d7-564d-488f-a181-54978e4dce37,Inbound,Returns,Reverse Pickup Enquiry,,1e3bbb34-230b-4f63-a195-63ced292c74d,,06/08/2023 21:05,06/08/2023 21:15,06-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
2334244b-2206-4a4f-82ff-2fdada5bd33f,Outcall,Order Related,Order status enquiry,Make sure what customers are ordering and what sellers are delivering should be the same. And hire me I want a job please ??,64700bc5-dc43-45cb-8223-f99ed1a4fbe6,28/07/2023 16:03,03/08/2023 16:14,03/08/2023 16:15,03-Aug-23,BHAGALPUR,LifeStyle,499,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
0a939db6-420d-4ed9-ac32-10080d76cc94,Inbound,Returns,Reverse Pickup Enquiry,,8bce0059-7ac1-4cdc-a930-beeb798bfaa0,,05/08/2023 16:15,05/08/2023 16:19,05-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
76bc31c6-758d-4453-9903-3b7ae638a9c4,Inbound,Order Related,Invoice request,Good help for custemer support ????????,30a3365f-91b3-40b2-95a8-a54b2310d0ac,,05/08/2023 16:31,05/08/2023 16:37,05-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
3e36174c-dff0-4335-9be2-01a37e7db75f,Inbound,Order Related,Seller Cancelled Order,Very poor service ,a3b60270-453e-441c-944f-d05ea61b5089,,05/08/2023 19:03,06/08/2023 10:28,06-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
bcf34113-9710-4f0f-998a-57563c39e09c,Inbound,Order Related,Delayed,Good person,7073e11e-e0cb-404e-adbd-223315597afe,,06/08/2023 13:40,06/08/2023 13:41,06-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
b8f49624-9e73-4440-9053-25cc809ec864,Outcall,Payments related,Payment related Queries,I like u,6a8d4a27-cdff-4a05-a5be-c258cdae70b3,,04/08/2023 10:02,05/08/2023 07:05,05-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
cf799e9b-b003-49cf-8a70-be85e8afb49f,Inbound,Order Related,Installation/demo,Sell only quality products instead of very poor items.,34beffe1-0e4d-4309-a96c-621b34f8b1df,,05/08/2023 15:17,05/08/2023 16:56,05-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
5459e6fa-f285-41ad-a7b8-f48447fcfc79,Inbound,Payments related,Payment related Queries,I'm unable to connect to the executive for several days. After a hard try I could connect them. Please make the system easier to talk to the executive.,9f6c8380-4891-4820-83ce-13bd51a25f08,,05/08/2023 22:45,05/08/2023 22:55,05-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
10d8ffd7-5041-4ff6-8e5c-29098d96bf7a,Inbound,Order Related,Seller Cancelled Order,,71d92d05-4db2-421e-941f-9c3380ce5745,,06/08/2023 07:13,06/08/2023 07:16,06-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
80af417b-c256-4a87-b72c-04c86bebb8d5,Inbound,Returns,Fraudulent User,Excellent ,8b612c99-4579-4303-a08b-44ce5f4b5124,,06/08/2023 12:49,06/08/2023 12:52,06-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3de67fe8-2285-4afc-ad3f-29a8ba548473,Inbound,Returns,Exchange / Replacement,You should not display on your website  what you cannot fulfill. Its a spam and I am really disappointed. I will avoid Shopzilla in future and search for other alternatives.,0040cd6e-07a8-45a9-8f62-64e416a1c299,19/07/2023 12:00,05/08/2023 09:40,05/08/2023 13:50,05-Aug-23,PATNA,Mobile,29999,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
ea7b40ad-3f78-4766-a5a7-8eab17b3032a,Email,Feedback,UnProfessional Behaviour,,3b1b5e8d-d015-4f8e-b47c-fcb49557b33a,24/07/2023 11:45,06/08/2023 21:05,06/08/2023 22:08,06-Aug-23,BALESHWAR,Books & General merchandise,349,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
39d4a234-5046-4a85-84cf-94757449f356,Inbound,Returns,Reverse Pickup Enquiry,,d3a20f81-c0ba-4188-8448-509402e9b5ed,17/07/2023 16:06,05/08/2023 09:33,05/08/2023 09:43,05-Aug-23,PUNE,Electronics,999,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
fdb97ce5-d9b1-4b1e-9108-6570f53fa2f1,Inbound,Cancellation,Not Needed,,124905fd-8b49-43d1-a003-9cffe7ae94b5,20/07/2023 16:51,05/08/2023 07:08,05/08/2023 07:10,05-Aug-23,HYDERABAD,LifeStyle,327,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
7b5ea825-3d35-43a8-9fc8-8a741fb6a6fa,Inbound,Order Related,Order status enquiry,,cd4150bc-9039-4346-90e3-54523073ceb6,,05/08/2023 09:41,05/08/2023 09:42,05-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
92f8e2e7-fe6f-4c77-9c34-afcbb0e9bc33,Inbound,Returns,Reverse Pickup Enquiry,,620705fe-27a5-48fd-8db4-540d31b4cedf,,05/08/2023 12:10,05/08/2023 12:11,05-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
b1c7011c-744e-4b40-9f35-9193db23e972,Inbound,Order Related,Priority delivery,I ordered   for replacement but the delivery too much late because of negligence of seller. Please make possible to receive order as early as possible.,30d6cbd6-4bdb-489b-a799-2d7b2e03cc59,,06/08/2023 16:13,06/08/2023 16:16,06-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
ca376b14-25ec-4792-bd65-868c42bb511e,Inbound,Order Related,Priority delivery,,f9a05ea2-a8d8-4b77-909f-178f089346ee,,06/08/2023 23:50,06/08/2023 23:53,06-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
06e12ff4-27ca-4d05-9131-274fc01cbe65,Inbound,Returns,Service Centres Related,,6994617c-3a2f-43fa-b333-83537ff7ac75,,05/08/2023 11:24,05/08/2023 18:27,05-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
fa38296b-b3b5-4145-8ea1-c8793cf2af92,Inbound,Cancellation,Not Needed,,d826a5d2-2a30-4946-91cc-555fd6365c79,,06/08/2023 11:41,06/08/2023 21:06,06-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
c09af60a-7894-4a9c-9f54-706a4ae5a7ea,Inbound,Returns,Reverse Pickup Enquiry,,2035a76e-6d32-4252-a269-1c691f31f0c0,,06/08/2023 20:08,06/08/2023 20:09,06-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
5e9b7a36-e52c-43e4-86dd-c7699e70a0ca,Inbound,Order Related,Order status enquiry,Nice,23502d8d-6a99-4f72-84dd-d48669a95e7a,,05/08/2023 12:11,05/08/2023 12:15,05-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
3d3d8a34-a5c1-423d-a3fe-fcb4c9105c43,Inbound,Shopzilla Related,General Enquiry,,597cf375-b043-4744-be4d-814f41548291,,05/08/2023 16:04,05/08/2023 16:08,05-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
56d1996d-248b-4fe2-9368-ba319405cbe2,Inbound,Returns,Reverse Pickup Enquiry,Aap se baat kr ke bhaut aacha lga sir plz mera problem   thank ??you,81dac483-1171-47b7-9b26-e68b161c2bc1,,06/08/2023 10:20,06/08/2023 10:23,06-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,1
e3c735ed-da01-4a39-9178-af7092e449fb,Inbound,Returns,Fraudulent User,,7b9fa8f3-05db-4c4e-8d38-059f9c42dc18,,06/08/2023 20:43,06/08/2023 20:46,06-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
b69c489c-c4f7-4424-8dc3-540262e41273,Inbound,Refund Related,Refund Enquiry,Contactvity good ,2e03d638-4d42-4b4a-af0e-b8af06346615,28/07/2023 01:31,04/08/2023 21:22,05/08/2023 22:24,05-Aug-23,NEW DELHI,Electronics,799,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
32b4ca7a-60e7-49d1-86d3-ae74aa03b371,Inbound,Returns,Reverse Pickup Enquiry,,6534e7a2-db5a-46e1-b295-970e5c21d32e,,05/08/2023 19:23,05/08/2023 19:24,05-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
ce445364-0507-47d5-8efc-c9a60873fa46,Inbound,Returns,Missing,good,194c22d3-6433-48a4-92a2-259d02190878,,05/08/2023 22:20,05/08/2023 22:21,05-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
b4bbc5b7-0987-4a69-9888-d068c97800b9,Outcall,Cancellation,Return cancellation,,3b3d1e63-bd6a-4bc1-b9a8-642bb8717177,,05/08/2023 23:05,06/08/2023 00:03,06-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,2
4b5126c2-9413-4c91-9a13-9975cdd3c785,Inbound,Returns,Return request,Nice,12ba47e8-8d7a-4815-a330-ce32e40eb754,,05/08/2023 23:41,06/08/2023 08:13,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
466cbdd0-4e51-4cfb-9bef-35fa8e33a08b,Inbound,Returns,Return request,,42cbd609-a99e-4cc1-b97c-34259ad6484b,,06/08/2023 18:01,06/08/2023 18:07,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
c0909e39-56b2-4ba5-9384-647c5d16efb6,Inbound,Returns,Fraudulent User,,a12b7e38-0980-45f3-a43a-4aed6991878b,,06/08/2023 14:29,06/08/2023 20:03,06-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
c544f1bf-a989-4683-b190-3f1458805c6d,Inbound,Returns,Reverse Pickup Enquiry,,66841df3-8e9d-483f-bbd3-729d9e87abe0,26/07/2023 20:08,05/08/2023 09:44,05/08/2023 12:05,05-Aug-23,ALLAHABAD,LifeStyle,206,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4666c5e2-6786-47f5-be63-a4eb38d18e55,Inbound,Returns,Fraudulent User,,76a1b770-6659-4b19-8ae0-798725a3e669,,06/08/2023 13:33,06/08/2023 13:34,06-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c396963e-99c0-40fc-86e4-f469a614ee40,Outcall,Order Related,Customer Requested Modifications,,0df716e7-8bd3-4184-974e-8b196efff329,,06/08/2023 14:26,06/08/2023 14:30,06-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0c944c4c-ab19-4898-9160-562b1c6a42c1,Inbound,Returns,Damaged,,957ccdcb-d5a1-406d-832a-2ca5bfe7c6e4,,05/08/2023 08:14,05/08/2023 11:08,05-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
a92045f6-09b1-4fc5-b7a3-4f3e7617bab0,Inbound,Returns,Fraudulent User,Shopzilla app par bhut fraud hote hai par jo women's hai customer care   hi   ?? mujhe unse baat karke meri saari problems dur ho jaati hai ????,3219e7bc-b749-488a-9272-f88368de53ed,01/08/2023 10:41,05/08/2023 16:42,05/08/2023 16:44,05-Aug-23,MHOW,Affiliates,239,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
2917c4fc-4e69-46bd-bbf1-cab1bb0c3197,Inbound,Returns,Return request,,f8b1c6b7-9afe-45e5-b696-b89385f30d2d,,05/08/2023 17:39,05/08/2023 21:21,05-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
e1338734-7929-43a1-a9da-ced8e6276cc7,Email,Product Queries,Product Specific Information,,43a0499a-aca5-4f41-8682-ef0da51d89c2,,05/08/2023 20:50,05/08/2023 21:58,05-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5c9eaf81-0794-4641-9e9b-c056947b6468,Inbound,Cancellation,Not Needed,,fc4c2908-9e70-45c2-b59e-5bdf4f67124b,,06/08/2023 09:22,06/08/2023 09:24,06-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
b4d0d256-cef2-4f2a-a48b-f3a30decba2c,Inbound,Payments related,Online Payment Issues,,d5c90c34-42d5-460b-9ab1-dcb37c4ecc36,,06/08/2023 12:10,06/08/2023 12:12,06-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
9263b22c-1fbe-48f5-9e0d-b42a5c9fbbcb,Inbound,Returns,Fraudulent User,,d37540f4-96e3-4490-929b-f0ff25e871d7,,06/08/2023 21:19,06/08/2023 21:24,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
bb20dbc9-3c03-4419-8f10-4e775dfb1955,Inbound,Order Related,Delayed,,6ebc37d5-54a3-44b5-ad1c-c340776f6160,27/07/2023 06:11,06/08/2023 10:30,06/08/2023 10:33,06-Aug-23,CHITTOOR,LifeStyle,278,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
6fd942b3-2871-4dc0-8b00-b341a0699c07,Inbound,Returns,Fraudulent User,,36abab42-4788-4f41-9a4c-166cfb375113,,05/08/2023 14:29,05/08/2023 15:53,05-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
8bf7f822-65da-4ba8-8b52-dfa6db63d90c,Outcall,Order Related,Delayed,,9b9e31d6-2c81-47db-ac09-28e49bb500d3,,05/08/2023 21:38,05/08/2023 21:59,05-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
25359aa1-70c5-4327-aeea-b9006748c59d,Inbound,Returns,Reverse Pickup Enquiry,"Nice And fast service by Shopzilla,i am also Impress  for his excellent service...thank you  Shopzilla ",93983d72-c255-4ded-a17a-e04488b6d5d7,,05/08/2023 22:46,05/08/2023 22:48,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
687c540f-1208-46e4-9432-55157c5904ba,Inbound,Refund Related,Refund Enquiry,,6b854512-073b-494b-9573-a0b8b83806b6,,05/08/2023 23:54,05/08/2023 23:54,05-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
656f542e-5b74-4f20-bac7-8aeefe25abe4,Inbound,Returns,Return request,,7e42ec1a-cc67-48f4-be3f-a4b00bcfd790,,06/08/2023 11:45,06/08/2023 12:04,06-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0edafd85-a95a-48c3-a0ad-e3faa894eb81,Outcall,Product Queries,Product Specific Information,,511496a7-7966-4250-a200-4cee9b100389,,06/08/2023 13:35,06/08/2023 17:59,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
2882bd8a-f07a-421c-a077-c0c9de752028,Email,Feedback,UnProfessional Behaviour,,ef48ec10-d136-4ea0-af6a-9c18cb1ae86d,,06/08/2023 20:19,06/08/2023 20:24,06-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
5a62c607-b2ea-4453-96f2-15fd02c53fa6,Inbound,Refund Related,Refund Enquiry,,50f329c7-50cd-41ab-b54d-90e79f693e2f,,05/08/2023 07:50,05/08/2023 07:51,05-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
d839dc4a-876b-4402-8b72-07acfb1959ca,Inbound,Cancellation,Not Needed,They are the good service of the online service thanks for the Shopzilla,e9bc72c2-74b0-4c35-a7e4-447bfef2347c,,06/08/2023 20:16,06/08/2023 20:17,06-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
2ae49106-a792-4825-854e-b3e4176c7591,Inbound,Order Related,Delayed,Also take the feedback on call ...rather showing this much slides on the app,71715f21-5a16-43e4-b0b5-882f50dfbd41,23/07/2023 08:59,06/08/2023 20:31,06/08/2023 20:33,06-Aug-23,UDAIPUR,Electronics,1429,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
fece2e7c-e9cc-47f1-b750-c35a5b1c881b,Inbound,Returns,Reverse Pickup Enquiry,,4fec2b10-2085-4bb4-9ead-b356f9fbde5f,,05/08/2023 08:55,05/08/2023 15:23,05-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
a446c1a8-0d83-47cc-b608-602fd9f9b148,Inbound,Returns,Reverse Pickup Enquiry,,c1e70596-641d-4a54-9ee1-13bdba12490e,,06/08/2023 12:48,06/08/2023 12:51,06-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
00d41bae-c76c-4f42-89b7-d46a5da4d8ab,Inbound,Returns,Return request,,da5ac2b2-1903-4ccb-aa61-c3c36b312850,,06/08/2023 15:08,06/08/2023 15:10,06-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
82363a84-d478-4d8b-bd7c-cc4393128d7d,Inbound,Returns,Reverse Pickup Enquiry,,dbe9d712-6ed0-4ea3-b43d-5f3082914d3c,,06/08/2023 13:31,06/08/2023 15:40,06-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
baef62da-7e9a-4eb1-9ee0-de6b23ae855a,Inbound,Returns,Return request,,2dfab587-217e-486a-a624-d5956ef21445,25/07/2023 23:13,05/08/2023 11:17,05/08/2023 11:20,05-Aug-23,DIBRUGARH,Electronics,1199,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
cb7419e5-8169-4052-b5bb-c9291224b278,Inbound,Returns,Fraudulent User,No email id or how to send image,3e95fd00-0684-42fc-b2e4-05b46dfb1a38,,06/08/2023 13:27,06/08/2023 13:37,06-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
527453ae-46e3-4907-8e1c-9d79b2a3973b,Inbound,Returns,Fraudulent User,,db6cd88b-98eb-4157-8b96-ca18d59f9042,,06/08/2023 22:12,06/08/2023 22:15,06-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
88ddc470-3846-41e4-82cd-a61498073e80,Inbound,Order Related,Priority delivery,,708fd195-9063-4a59-b6e2-bf911b5e7867,30/07/2023 11:06,06/08/2023 08:26,06/08/2023 08:30,06-Aug-23,JHUJHUNU,Electronics,1699,,Logan Barnett,William Park,John Smith,31-60,Morning,5
aee5c372-41af-46b2-b97c-e935787f2d9e,Inbound,Returns,Wrong,,8d22555f-18df-4231-b931-d330cc823f12,,05/08/2023 17:13,05/08/2023 17:15,05-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0978cb63-1d8f-4f6e-8ca9-52764036b406,Inbound,Returns,Return request,,f2d7f215-4055-48e9-99b3-3fa652e7cdfe,,06/08/2023 06:39,06/08/2023 06:40,06-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
15d5d50c-acab-462a-9e30-f65a11137fdc,Inbound,Payments related,Payment related Queries,,a2a7fb37-51d3-489a-a37a-77c6804d1d75,,06/08/2023 09:38,06/08/2023 09:39,06-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
cc4d5218-c450-4de2-9c3f-f9547c132174,Inbound,Returns,Fraudulent User,,c80f95a5-6810-4a51-90a1-63be309cee60,,06/08/2023 21:21,06/08/2023 23:48,06-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
03668694-c4ce-4175-8515-40497ed85f22,Inbound,Returns,Exchange / Replacement,"Customer care of Shopzilla having no authority to resolve the issues, and no response received from customer care.",748e650f-ff08-4017-b08f-a84f9e3bb3b7,28/06/2023 12:12,06/08/2023 08:08,06/08/2023 17:13,06-Aug-23,GURGAON,Mobile,29999,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
395c9ff3-a182-47c7-8a9a-df80ed20d52b,Inbound,Feedback,UnProfessional Behaviour,,34fa23cc-9fca-4686-9bdd-197bff039534,,05/08/2023 10:26,05/08/2023 17:27,05-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
fa216fe6-58e9-4221-be76-d18adee64f9d,Inbound,Returns,Reverse Pickup Enquiry,Kya ghatiya agent he ek problem solve nahi kr sakte,c6070999-f5f3-4192-ac2c-0e8d9c94e515,,05/08/2023 20:04,05/08/2023 20:11,05-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
04878a18-4811-443d-9e8f-8ecdbeed1fd3,Inbound,Returns,Missing,,c4bbc672-9fd2-4649-841c-6c7af0dadd37,,06/08/2023 11:56,06/08/2023 12:13,06-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,3
90603ef1-86a3-4826-8c52-7707cb7a28d5,Inbound,Returns,Reverse Pickup Enquiry,,3c9bda80-b704-4746-ba6c-b2e0390bc6ba,12/07/2023 19:16,06/08/2023 09:40,06/08/2023 09:42,06-Aug-23,KOTA,LifeStyle,1499,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3881b6bb-0415-4511-8943-8ba6eac7e70b,Email,Order Related,Delayed,,f48148f5-0666-483c-8753-3f9af59d09de,31/07/2023 23:41,05/08/2023 18:34,05/08/2023 21:24,05-Aug-23,FARIDABAD,Mobile,70999,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
7360f536-c5bd-4612-bbaf-d0829c526a3c,Inbound,Returns,Return request,,4d4658f6-c50a-4f25-adf1-ed40cd705139,,06/08/2023 00:25,06/08/2023 00:37,06-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
b2c07b53-8ec0-4f00-8df1-5b3353009fdb,Inbound,Order Related,Priority delivery,Excellent ,6d3d40ab-2a7b-4cc3-9f72-6c9defc81e31,,06/08/2023 22:18,06/08/2023 23:08,06-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
42e707c0-eaa9-45ad-8ed7-5d208e778653,Inbound,Order Related,Delayed,,1fdc4e6f-eec1-4080-b7bb-e20292a7ab9b,23/07/2023 00:30,06/08/2023 17:09,06/08/2023 17:10,06-Aug-23,ALLAHABAD,Home Appliences,1499,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
8fcf08b5-a845-460d-8930-e33167f5772c,Inbound,Returns,Reverse Pickup Enquiry,"One of the worst service I ever had in Shopzilla. Being a plus member, they didn't even help me for my order replacement ",01f09e2f-2185-49e1-966a-414a02331745,29/07/2023 11:39,05/08/2023 14:36,05/08/2023 14:38,05-Aug-23,UTTARA KANNADA,LifeStyle,499,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
380b00a6-a28a-4c91-8736-2eaf8d15fb1b,Inbound,Cancellation,Not Needed,,60aa4be2-9a7b-4178-8aec-e1e23d53bc1d,,05/08/2023 12:48,05/08/2023 18:53,05-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
b8956e18-a468-4406-bd02-41a9f0a0e592,Inbound,Returns,Reverse Pickup Enquiry,,1c6a4e5c-7b17-439c-a0f8-e7b829ce6574,,06/08/2023 13:18,06/08/2023 13:19,06-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
a9b5d347-cb0a-4d2c-abf6-480ca735e31a,Inbound,Order Related,Order status enquiry,,2aa26a19-f162-4191-b164-86c8b3b0a560,,06/08/2023 18:22,06/08/2023 18:41,06-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
a97b4ccc-c9de-4fe4-ab6b-83453ef66a0b,Outcall,Payments related,Online Payment Issues,,8d54873c-0b8b-4924-98f3-cf6fbf11b60f,,04/08/2023 13:50,05/08/2023 06:21,05-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,2
5b70b484-951b-4c47-bff7-43165b652cc8,Inbound,Returns,Fraudulent User,,c0a3672c-e4af-485e-ba72-1505da9aee6e,01/08/2023 16:13,05/08/2023 06:39,05/08/2023 06:44,05-Aug-23,KUMBAKONAM,Books & General merchandise,308,,Timothy Henry,William Park,John Smith,31-60,Morning,5
1c323d9a-f8a4-4aa0-9673-754a9ea89431,Inbound,Returns,Damaged,,cc70396c-447a-4890-9cb7-a8fc3fd6b0f7,23/07/2023 08:48,06/08/2023 07:59,06/08/2023 08:35,06-Aug-23,PARBHANI,Mobile,7999,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
5d30ce6a-439d-4727-8009-af0b7bce9659,Inbound,Returns,Reverse Pickup Enquiry,,ff0d878c-018b-40a9-8a6b-70ee0e03549e,05/07/2023 14:32,05/08/2023 21:26,05/08/2023 21:50,05-Aug-23,MUMBAI,Furniture,10999,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
44826726-9a78-41f5-b15c-697382f99f52,Inbound,Feedback,UnProfessional Behaviour,,32d22e7b-8365-47cd-bfab-129767259854,02/08/2023 19:38,05/08/2023 18:04,05/08/2023 18:05,05-Aug-23,ALLAHABAD,Books & General merchandise,124,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
36d55910-438d-4b66-b29d-8e02c0b1f70a,Inbound,Returns,Return request,The guys was awesome knowledgeable ,78a36a5d-a73d-4d86-9bf1-ca75c409fd08,,05/08/2023 12:16,05/08/2023 12:20,05-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
de852aa4-d9ef-40da-b51c-bafe69970d18,Outcall,Returns,Return request,,b43c710b-d427-4018-9560-a6c688085b19,,05/08/2023 18:22,05/08/2023 18:26,05-Aug-23,,,,236,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
8555c4ff-d9b0-4aee-a290-8709c3b2e90b,Inbound,Returns,Reverse Pickup Enquiry,,2a9dad9d-0f61-4a19-a6ec-9ac6a7207fba,,06/08/2023 10:05,06/08/2023 10:08,06-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
4b68afaa-5b98-424d-9fc6-8e875d4b2583,Inbound,Returns,Return request,,f84fac16-b9e9-4f4f-aa49-287530915f03,,06/08/2023 12:23,06/08/2023 12:30,06-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,4
c25a0a65-c280-45a8-b48e-7ab2ac9e0153,Inbound,Returns,Reverse Pickup Enquiry,,07346d7c-ed23-4ca7-9565-309aaf939da1,,06/08/2023 12:41,06/08/2023 21:11,06-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,3
60417362-49b4-47b0-81e2-e7e655c113b2,Inbound,Returns,Wrong,,0d4ae9e0-ebba-4b20-ba28-b4a1898a88c7,,06/08/2023 20:49,06/08/2023 20:55,06-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
5c97e9d3-c218-4121-9f21-613fa286a07d,Inbound,Returns,Fraudulent User,,ecfa487d-8c38-4867-b9ef-757ed19d3110,01/08/2023 12:54,05/08/2023 08:46,05/08/2023 08:50,05-Aug-23,JHANSI,Electronics,999,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
a694b64d-6e63-4ba4-928a-ffb646bbcd0d,Inbound,Returns,Wrong,,70233fa2-157e-4f93-b0ba-ee8431877c2b,27/07/2023 15:42,05/08/2023 09:38,05/08/2023 09:39,05-Aug-23,SONEPUR,Electronics,1299,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
323b7feb-6bb3-4b9d-871f-fff697076117,Email,Returns,Wrong,,ccb317e9-5ac0-4cc0-b98f-b4f995397f18,02/08/2023 08:29,05/08/2023 13:37,05/08/2023 13:38,05-Aug-23,ALWAR,Books & General merchandise,1679,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,1
d47e5aa1-8f4e-465f-a31d-4de912895f73,Outcall,Order Related,Delayed,,872383d4-7b47-43d0-8f55-60a2c3ad017c,02/07/2023 11:40,04/08/2023 21:24,05/08/2023 10:59,05-Aug-23,PUNE,LifeStyle,532,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
c13abcde-a00f-40be-bbf3-a32bfcee69ad,Outcall,Returns,Reverse Pickup Enquiry,,7ca52eb8-cf60-4b41-aec8-0dbf749a57e8,,06/08/2023 14:03,06/08/2023 14:15,06-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
d355e8f1-1df2-4db2-8bd6-c934190bdbad,Inbound,Returns,Reverse Pickup Enquiry,All good ,afc28f64-62b3-4e66-927d-f39b2bfadd99,,06/08/2023 11:12,06/08/2023 11:13,06-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
d44a8846-da49-434e-8fcb-9e00cc49e4c0,Inbound,Order Related,Delayed,,28a34b27-8703-4b42-b590-8fb86c29494b,27/07/2023 13:52,04/08/2023 20:27,05/08/2023 10:40,05-Aug-23,PUNE,Electronics,1099,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
d350d798-cbce-42b4-afb2-436a8d8202ea,Outcall,Returns,Return request,Please improve the return policy,0f9703e0-5ed1-413b-90df-0c76dec12740,,05/08/2023 17:18,05/08/2023 17:39,05-Aug-23,,,,957,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,4
3e47ad56-f2df-4c3c-9a69-e9e10909a327,Inbound,Order Related,Order status enquiry,,7dfe8af3-da99-4108-9a1e-126e8bc3fdcf,,05/08/2023 19:02,05/08/2023 19:14,05-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
1e9483ee-f3d9-4034-ade1-0e79bd86ba0f,Inbound,Order Related,Customer Requested Modifications,,6e10d85f-a4ff-4a2a-b1de-14a1eab866b3,,05/08/2023 23:11,05/08/2023 23:12,05-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
df284f84-dcf1-42d5-949d-5b32d614d1dc,Inbound,Returns,Reverse Pickup Enquiry,product return related issue,202e155a-177b-4cab-9f5a-7af41ff290c6,,06/08/2023 10:04,06/08/2023 10:23,06-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6c18f3e1-4ccc-479c-810e-f9fd2e6b8ad9,Inbound,Returns,Reverse Pickup Enquiry,,bce69851-5fb5-4923-933b-11f4df80c7a5,,06/08/2023 14:28,06/08/2023 14:29,06-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
510b706f-bd5f-42cf-8afd-42136138c8ac,Inbound,Returns,Reverse Pickup Enquiry,You need to give powers to your staff to resolve not hold and disconnect,f1d58aca-5172-45e5-95ad-2b82268baa3c,,06/08/2023 15:53,06/08/2023 16:03,06-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
5f6f0366-36ac-4447-a3c0-eb496170b628,Inbound,Cancellation,Not Needed,,2415cf7b-5339-4ac8-8ff4-912c8aae2c58,,05/08/2023 14:24,05/08/2023 14:25,05-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d2a711f4-d4af-4d63-9671-c2c6feb3a1b3,Inbound,Returns,Reverse Pickup Enquiry,,33e7861d-4f97-436f-bae5-2c1c80f727e2,,05/08/2023 15:32,06/08/2023 19:41,06-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
0f1208b4-0583-4590-9f76-467de81e40a7,Inbound,Feedback,UnProfessional Behaviour,,235145cf-a268-4d34-89a7-c29045cb2591,,05/08/2023 20:04,05/08/2023 20:05,05-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
0d6ae58c-89c5-4aee-947c-26eb864c3fa2,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,09804e42-73c5-4f11-bbe6-e0efb372fc4d,,05/08/2023 21:49,05/08/2023 22:01,05-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c11d63c0-c990-4382-a301-56de55967221,Inbound,Returns,Wrong,,58dc5770-2a96-4ea3-98b9-f18c20d79adc,,06/08/2023 07:42,06/08/2023 07:44,06-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a5b8e06c-7e5a-4cee-b933-4bf127f07b31,Inbound,Order Related,Installation/demo,Very good ,0cbceb06-341f-474a-978e-1bd5863c738a,,06/08/2023 09:45,06/08/2023 09:51,06-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
0a2ebd6b-8119-4494-a506-6c260a3b4259,Inbound,Feedback,UnProfessional Behaviour,Good work ?? thank you ??,c423758d-3909-430c-b622-7f7824a8a84a,,06/08/2023 12:20,06/08/2023 16:56,06-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
8d6bb67c-9411-46a4-97bb-78cbebdde5d6,Inbound,Order Related,Delayed,,d42b5544-2dd6-4553-9357-95a41e37bb98,30/07/2023 11:52,05/08/2023 12:01,05/08/2023 14:25,05-Aug-23,AGRA,Home,148,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
5380555f-1d21-4a98-be95-e8090c04f3df,Inbound,Order Related,Customer Requested Modifications,,87547669-7f7a-4af7-849c-e8a0a7882b6a,,05/08/2023 12:04,05/08/2023 12:08,05-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
4f08f0dc-ef67-4469-a262-3bfb97f482d4,Inbound,Returns,Fraudulent User,,b17d9e25-24b5-4b6f-a9a8-3b6e62d6866a,,05/08/2023 18:53,05/08/2023 19:24,05-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
8aada62c-3651-4922-91fd-0a2728e5ec1f,Inbound,Product Queries,Product Specific Information,,cd115416-53f5-45ae-ac30-d6d45f804bf1,,06/08/2023 17:02,06/08/2023 17:03,06-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
dc9af613-1f3d-49b2-835c-a40fd1d063f7,Inbound,Feedback,UnProfessional Behaviour,,047651a2-3445-4328-913f-954578ebcbca,,06/08/2023 17:25,06/08/2023 21:05,06-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
ac391b0e-602e-445a-b910-e930afe4fe66,Inbound,Refund Related,Refund Enquiry,,c416d578-975e-4550-ac85-f9c9a02d2df3,,06/08/2023 19:28,06/08/2023 19:29,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
3cfd21d1-9be9-4401-9ed2-1742dabebb9a,Inbound,Refund Related,Refund Related Issues,,db6ed9cd-2dcf-4442-b6d5-34da632ba746,,06/08/2023 20:14,06/08/2023 21:47,06-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
80a8ac81-043c-432b-88b3-4ce68c1a9213,Inbound,Returns,Fraudulent User,Nice,eddc871c-e372-43ef-ab7f-53e86265bd86,,06/08/2023 10:38,06/08/2023 10:52,06-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
2089cc46-2176-47b1-af74-c1d44b9b85b9,Inbound,Order Related,Delayed,,8fc6d5c2-d847-42fe-a039-8d65af8e2837,,06/08/2023 20:38,06/08/2023 20:39,06-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,1
b9d5949a-0bf6-4fd1-a33a-f386121592fc,Inbound,Order Related,Customer Requested Modifications,,df10692a-f530-4b75-85ca-39ce9aee55f4,,06/08/2023 18:44,06/08/2023 18:54,06-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
05a2959f-16ff-4f1f-a8f6-bf9554d95252,Inbound,Order Related,Delayed,Bad castmor officer speak ,26320b11-e508-4eb8-89ab-c84a31e45ffa,01/08/2023 13:04,06/08/2023 08:24,06/08/2023 08:24,06-Aug-23,NANDURBAR,Books & General merchandise,26,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
57e31643-dbd0-4c9d-9684-665bb6a705a0,Inbound,Order Related,General Enquiry,,8d83a341-a11a-4950-931a-d99dfd82a7cb,,05/08/2023 11:02,05/08/2023 11:06,05-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
868c81b8-5c69-49a4-b018-a7c720cb46d8,Inbound,Returns,Reverse Pickup Enquiry,Very well behaved person he really tried to resolving my issue te appreciable we have person like him thank you brother ....,fc36c43d-83de-402e-bda1-90755386ea96,,05/08/2023 12:02,05/08/2023 12:35,05-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
e058a661-f8bd-478e-ab26-d26ffad659b1,Inbound,Returns,Reverse Pickup Enquiry,,5a220e2a-1776-40a5-b18b-fd6050a51e59,,06/08/2023 02:41,06/08/2023 02:45,06-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
b2d174e9-ee5b-4156-a179-039aceb13eb5,Inbound,Order Related,Installation/demo,Bad experience in this product,c8cfef86-a86a-4cae-8820-bcbb469a27a1,,06/08/2023 17:19,06/08/2023 17:23,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
3da703aa-9fbf-4633-b0a2-de58972bdd21,Inbound,Returns,Reverse Pickup Enquiry,,e05e23ea-44c5-47e4-bfb9-b24b3e7bb5b4,,06/08/2023 20:44,06/08/2023 20:44,06-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
3f59730a-cb0f-446b-8132-b2674668e05d,Inbound,Cancellation,Not Needed,"Your guys are not addressed the issue, always told the same thing taking  long for for this as showing the details on application. ",d4c3636d-1fe2-4aff-9475-f64a26132b13,,05/08/2023 09:13,05/08/2023 09:14,05-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
32f78a87-671a-4beb-97d7-3ebf12df64e0,Inbound,Shopzilla Related,General Enquiry,Thanks ,8eba4d4d-de83-4506-a605-8a948914fb3a,,05/08/2023 09:46,05/08/2023 09:55,05-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
812c0034-8f52-4207-96e4-4e813bdd15dc,Inbound,Product Queries,Product Specific Information,Exchange policy should also be included ,2b8e7342-ff18-46ae-86ae-9cb9e84e5a87,,05/08/2023 20:09,05/08/2023 21:16,05-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
99fa1edf-71aa-46be-9029-f5e94feda4c7,Inbound,Returns,Fraudulent User,,f4c9f116-059c-45b4-b07f-01917faddd7b,01/08/2023 12:13,06/08/2023 14:02,06/08/2023 14:02,06-Aug-23,GHAZIABAD,Books & General merchandise,99,,David Smith,Nathan Patel,John Smith,>90,Split,5
08c6a929-a403-4f14-810f-2275fe591230,Outcall,Returns,Return request,Good,0258d703-8287-428d-9e48-446e29eec3e5,29/07/2023 03:44,05/08/2023 11:11,05/08/2023 11:50,05-Aug-23,BETTIAH,Electronics,899,367,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
ca241d2f-b1e9-420e-9ea9-306a654e4533,Outcall,Returns,Return request,,8f0c76e3-2db5-4eab-b2d1-b1576298d396,,05/08/2023 10:27,05/08/2023 10:30,05-Aug-23,,,,777,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
18d2e9e8-09d7-4ec6-b54d-fb68de528b6d,Inbound,Returns,Reverse Pickup Enquiry,,454ba8cc-cf0e-42f3-9c0e-a380688bcb25,,06/08/2023 01:53,06/08/2023 02:21,06-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
6eeb21f6-fab9-4190-b85e-b053e2ea3322,Inbound,Returns,Return request,Customer should be well treated and solutions to issues should be provided promptly and positively,dce22c8e-0d24-4e88-8c76-013061008b5e,,05/08/2023 09:44,05/08/2023 12:36,05-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
a7d9283c-a210-496b-9570-e8512a76b3f1,Inbound,Feedback,UnProfessional Behaviour,,67bf7101-046b-40c2-a462-b29730b8a28e,,06/08/2023 11:00,06/08/2023 11:01,06-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
f37cef99-eb87-460b-811e-5521e8aec880,Inbound,Order Related,Invoice request,,14192bf8-0846-4410-aa66-97584b1f2b31,,06/08/2023 16:45,06/08/2023 16:48,06-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
89846505-e32a-47b8-8c07-19d3be41cf71,Inbound,Order Related,Delayed,Inse baat karke bahut  ,4bf96979-f4df-41c8-85f5-3ef229accaed,,06/08/2023 20:37,06/08/2023 20:39,06-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
a6ae1069-be14-46a6-ae73-18e450f8f735,Inbound,Refund Related,Refund Related Issues,,7b515492-d434-4a8f-a3ea-71f43e5015a2,26/09/2022 00:04,05/08/2023 12:19,05/08/2023 12:20,05-Aug-23,KARNAL,Electronics,599,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
b020a696-18a0-4482-9990-2b608eb17e56,Outcall,Cancellation,Return cancellation,,2ffebbfe-edda-4f42-91dd-b1cd57ad57d8,,06/08/2023 14:54,06/08/2023 14:57,06-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,2
584f4144-ff91-4e4b-aee0-a772e68c9315,Inbound,Product Queries,Product Specific Information,Nice ,b7a66db7-5653-4185-b2bf-490b57e06c6c,,05/08/2023 19:33,05/08/2023 19:35,05-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
819d6ce9-2029-4cc6-90be-bd66826f05c5,Inbound,Returns,Reverse Pickup Enquiry,,703af70c-0295-4e65-bbfe-78bbcca982bc,02/08/2023 15:37,06/08/2023 08:43,06/08/2023 08:46,06-Aug-23,KOTA,Electronics,2099,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
1d694609-8b5e-4cfe-a7b8-57be60bf3796,Inbound,Returns,Reverse Pickup Enquiry,Customer support team was quite good but my Issue isn't resolved yet I want my order ??,612e3902-eb5a-4c90-9d76-f54d498fed20,,05/08/2023 17:31,05/08/2023 17:40,05-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
d8e9958d-4eb2-438d-b399-2e224d54f329,Outcall,Order Related,Installation/demo,Good,00c1cce4-4f6d-44d7-aa6c-08d2da0d66c7,,05/08/2023 20:12,05/08/2023 20:16,05-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a7d6cf72-90a7-4173-970d-bbc841450610,Inbound,Refund Related,Refund Related Issues,Great work ,a2548ba0-84d2-4479-96f0-711c419292b7,,06/08/2023 14:08,06/08/2023 14:10,06-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
c2c4123c-7db1-49f5-a524-279ae6f642ac,Inbound,Shopzilla Related,General Enquiry,,f6cfb064-a4d2-4403-b120-71edcbefb51c,,06/08/2023 14:42,06/08/2023 14:43,06-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1269a1c2-ed1a-4fd6-a5aa-545524db119d,Inbound,Returns,Reverse Pickup Enquiry,,68b6fcdd-a56f-43b4-be86-6c059910b9a1,,06/08/2023 19:18,06/08/2023 19:23,06-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
31e10463-55fe-4043-bd85-fcb819b5cf18,Email,Refund Related,Refund Enquiry,,59ca43a9-1289-432a-a048-4afad223143f,,06/08/2023 19:29,06/08/2023 19:30,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
5319bf1b-3de3-4ace-911f-5b335b8292ff,Inbound,Returns,Wrong,Give support in malayalam language ,e4e9c7a9-0f2f-42c7-82c1-502515b73635,,06/08/2023 23:50,06/08/2023 23:52,06-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
309ad938-dbcb-412a-a431-b2c3c3830bd5,Inbound,Order Related,Unable to track,,8f60d469-a33c-4fe8-a4cf-8a81b9927aba,10/06/2023 10:47,04/08/2023 22:58,06/08/2023 08:45,06-Aug-23,GAYA,LifeStyle,499,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
0276cb8b-a244-43ab-b4bb-b20a37b0ec88,Inbound,Returns,Fraudulent User,,a9611b47-0df8-4183-8ed5-e367d019e11a,02/08/2023 11:14,04/08/2023 08:35,05/08/2023 08:47,05-Aug-23,NEW DELHI,Electronics,2499,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
e702a634-f9b1-45e6-8985-d04d9b9ee389,Inbound,Returns,Return request,,1c80592d-1064-4d7e-b65e-eb0eec495990,27/07/2023 19:48,05/08/2023 13:34,05/08/2023 15:02,05-Aug-23,GURGAON,LifeStyle,474,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
275c4df1-a809-49a6-8ec8-daa5bf45281b,Inbound,Returns,Reverse Pickup Enquiry,,0fb739af-411e-4a68-be85-2b641ad51e72,,05/08/2023 07:54,05/08/2023 07:56,05-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
70aa5847-15f4-49aa-83ae-b9979dfdfa00,Inbound,Order Related,Delayed,,82093553-6800-481e-babf-7e22f73c0ade,,05/08/2023 11:08,05/08/2023 11:13,05-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
0939650a-b658-45eb-a378-5570c4beeb5e,Inbound,Product Queries,Product Specific Information,,50200d0e-7127-4046-8c57-adc227e75b1b,,05/08/2023 21:19,05/08/2023 21:21,05-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
daaf2b83-fd7e-4a6c-bf0f-687c9c6c6b32,Inbound,Product Queries,Product Specific Information,,41d7768d-3e1c-4550-8e01-40e311d96884,,06/08/2023 07:28,06/08/2023 10:24,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
bc34f0f8-48df-45a8-9639-53937f4ec510,Outcall,Returns,Return request,Very good ?? communication for costomer excutive for me,a6695433-3ba3-4d76-b4e4-2c105e3c75be,10/07/2023 12:14,05/08/2023 10:24,05/08/2023 10:31,05-Aug-23,KALAHANDI,Electronics,1399,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
fc3eb48b-e15b-462c-a9d8-653a80c143c3,Inbound,Payments related,Payment related Queries,,e8e45e4d-bdd3-4e72-95e2-5dfd12f90c34,,05/08/2023 08:59,05/08/2023 09:01,05-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
154ab3b5-12c1-4b3d-a3bc-08a897e64057,Inbound,Returns,Return request,Try to send true product,1f1ae02b-e1ad-4d5f-9e39-361fd12b052a,,05/08/2023 09:57,05/08/2023 10:51,05-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
9b44ae96-7228-4a2d-983b-6c45060351f5,Inbound,Cancellation,Not Needed,Na,51ae1688-f1f1-42c1-8d43-38e13de251d1,,05/08/2023 13:35,05/08/2023 13:56,05-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
66cb86ef-6f4f-418a-9128-5c03f42572f1,Inbound,Product Queries,Product Specific Information,,6168cbee-ea53-4cd0-b8e1-3d27c3d6bb05,,05/08/2023 15:27,05/08/2023 15:46,05-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
4de91e2c-a049-45c6-b0d3-7ab577e5a12d,Inbound,Order Related,Order status enquiry,,cae637fb-54fe-4606-aeed-969da57a2069,,05/08/2023 19:52,05/08/2023 20:03,05-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3eb331ed-bc82-41e3-a7c2-19544429bbca,Inbound,Returns,Exchange / Replacement,,352fb90d-6024-4cec-b145-95e5dda3392a,,05/08/2023 21:16,05/08/2023 21:17,05-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
248cfd48-b4c1-4b45-b517-1d5bd6e398f4,Outcall,Order Related,Order status enquiry,,2e049d20-a9a1-4b78-a561-3ccb839fd045,,06/08/2023 10:49,06/08/2023 10:49,06-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
32b4a9e3-277a-4da3-a605-0a39bfe5b308,Inbound,Returns,Reverse Pickup Enquiry,,09033850-ad81-4aec-a08f-bf0ee542d366,,06/08/2023 20:29,06/08/2023 20:32,06-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
e4c42033-5c38-447f-af66-28f09e3892ec,Inbound,Returns,Missing,,dd11d633-031e-476d-a552-ec1979007c8c,29/07/2023 08:50,06/08/2023 10:06,06/08/2023 10:08,06-Aug-23,KENDUJHAR,Home,377,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
a237908d-dace-4a01-9f86-2da3a7f581c6,Inbound,Refund Related,Refund Enquiry,Fifuj,51e02be3-400c-4c53-bc22-117cedb9798b,03/08/2023 17:19,05/08/2023 10:56,05/08/2023 11:32,05-Aug-23,SIKAR,Mobile,57999,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
4e3b7515-bbe5-45b1-b4fc-006490c22516,Inbound,Returns,Return request,,9fd4c171-6616-4f29-8888-930244c4d4b7,,05/08/2023 13:01,05/08/2023 13:08,05-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
a5b3be18-b0bb-4049-abc9-407554cdf0a5,Inbound,Order Related,Delayed,,35dafd09-b87c-456e-8af5-5b33cbec185d,,06/08/2023 10:21,06/08/2023 10:23,06-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
eae37bb3-91ec-4154-ba3c-7e4a6309a946,Outcall,Returns,Return request,Not good ,d5d704c1-7d8e-4573-8e9d-aec29e6d3b40,31/07/2023 20:21,04/08/2023 12:04,05/08/2023 07:02,05-Aug-23,PATNA,Electronics,899,604,Michael Ruiz,Madison Kim,John Smith,>90,Morning,2
a3a56c90-7d4f-4f64-b764-456aab7377d5,Outcall,Returns,Fraudulent User,Good,b32fa6bc-f83e-4981-9ab6-78f553e54cbe,,06/08/2023 09:17,06/08/2023 09:20,06-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
8f69945b-9309-4140-9b68-851cc12d7a0a,Outcall,Returns,Return request,Very good ,b31a30e3-fd6c-417e-ac29-fa1805fc3318,,06/08/2023 10:39,06/08/2023 19:45,06-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
a2a81571-24e9-4ff6-ab1b-96c05974408f,Inbound,App/website,App/website Related,,072c9ca3-95ff-4d36-8f41-ee4d4001fcf6,,06/08/2023 11:29,06/08/2023 11:30,06-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
15e10b10-e869-4d76-abb0-7e4ba359aa41,Inbound,Returns,Reverse Pickup Enquiry,,dfbe3fcf-dac2-41b2-af81-0eed394fb70b,,06/08/2023 11:38,06/08/2023 11:49,06-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
717cb4db-291a-4e17-b212-8196dd25e910,Inbound,Returns,Return request,,d15bd6e5-464a-40fc-a20e-7e8d3c34816c,,06/08/2023 14:30,06/08/2023 14:31,06-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
5d680afd-3e9a-4ec8-8ff0-1eec1a0ee1e3,Inbound,Order Related,Order status enquiry,,faed84ab-6afb-4379-9f3e-041c6f1f666d,,06/08/2023 21:58,06/08/2023 22:02,06-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
47bdfe41-b3f2-4ebe-96f9-40a05b2bd0cb,Inbound,Order Related,Delayed,No,11523ee1-8202-4f7f-bbf6-80ea3df8ed53,03/08/2023 11:47,05/08/2023 19:04,05/08/2023 19:10,05-Aug-23,AMRITSAR,Mobile,23999,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
40d7f938-7ae8-46e7-b50e-0ebb9feb8053,Inbound,Cancellation,Not Needed,Sabse ghatiya app aor ghatiya sarvice aor ghatiya ajent ,814dc956-0bc7-4132-b3d7-1ee051a2880b,03/08/2023 13:48,05/08/2023 23:12,05/08/2023 23:13,05-Aug-23,NEW DELHI,Electronics,1999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
f965d532-b05e-42f6-ac81-379cabb60c13,Inbound,Returns,Reverse Pickup Enquiry,,194238f3-945a-48fa-85c9-bace4c64a2c9,03/08/2023 15:58,06/08/2023 11:18,06/08/2023 11:23,06-Aug-23,HOSKOTE,Electronics,1999,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,3
1d085f6b-9100-4533-8aba-311963af85fe,Inbound,Order Related,Delayed,Thanks ,b83da81a-ab3f-4c02-8aec-810e30ffbab5,,05/08/2023 23:12,05/08/2023 23:13,05-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
cc116ef8-ccf9-4811-9c35-781cc30fc9e7,Inbound,Payments related,Payment related Queries,,637fc145-c267-44f5-b460-7d6b3b07befb,,06/08/2023 18:05,06/08/2023 18:10,06-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
a79942de-c136-4c16-96e7-ca314ed094a7,Outcall,Payments related,Payment related Queries,,e6093201-76cd-4f62-8219-d9824fe09a5b,,06/08/2023 20:12,06/08/2023 20:13,06-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
91bc3c28-f4bd-46fc-a1e2-6ded59ae31b8,Outcall,Returns,Reverse Pickup Enquiry,,a9da12d9-fead-4c14-9e21-33a01e908e3f,,06/08/2023 21:46,06/08/2023 22:09,06-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
927890a8-a632-4e5b-8758-76c6ee08db82,Inbound,Order Related,Seller Cancelled Order,,5e72de98-11d9-4d57-aeb2-d5f4249f9c34,,05/08/2023 10:01,05/08/2023 11:34,05-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
d618bd7c-ad56-4122-89fc-ac23dd56d7d7,Inbound,Product Queries,Product Specific Information,,92674419-199d-43c4-a2b2-f0704aeab1b1,,06/08/2023 20:35,06/08/2023 20:53,06-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
679fd736-ba77-40d4-88bb-13000910b50b,Outcall,Refund Related,Refund Related Issues,The executive is very gentleman...  ,a6a34b00-0d2c-4fe8-b7ad-ead09f5e3451,,06/08/2023 21:02,06/08/2023 21:04,06-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
8507a50c-ed78-4e64-b28c-243da9d802eb,Inbound,Order Related,Order status enquiry,,8155902e-deb6-4a13-9ede-7d1b8178982c,,05/08/2023 18:29,05/08/2023 18:35,05-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
a7267165-9e80-45c3-b4b3-7b3bb639a29c,Inbound,Returns,Reverse Pickup Enquiry,,8bf534d5-434d-4cd4-8d4c-6fac5a3d80b7,,05/08/2023 22:43,05/08/2023 22:48,05-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
338ce573-8215-4831-9fff-8ad53168d7ac,Outcall,Product Queries,Product Specific Information,,9484ac6f-4a7e-4fde-bf0e-2a75f9b8542f,,06/08/2023 00:38,06/08/2023 01:06,06-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
2e19a319-e45b-44fe-8812-f3341d56059b,Inbound,Returns,Fraudulent User,,ef7a1cb9-c745-4348-8f29-61056634e55f,,06/08/2023 11:13,06/08/2023 11:37,06-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,4
e0b2cbc4-e431-4f27-b286-5b6b6989b1e1,Inbound,Refund Related,Refund Enquiry,,0a7b0640-3945-4166-a34e-902f3bfae940,,06/08/2023 20:16,06/08/2023 20:17,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
d06dbfd5-c734-4d7c-a172-90212c06f975,Inbound,Feedback,UnProfessional Behaviour,,2597a347-71a4-46b3-97e6-8df659deb14c,,06/08/2023 14:15,06/08/2023 14:17,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
25f058b3-14de-4350-bff1-0c558106fba4,Inbound,Order Related,Order status enquiry,,01d47d04-41b0-46cf-8d91-324dd6800c83,,06/08/2023 15:28,06/08/2023 15:31,06-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
52689fe8-0a34-4e3f-a95e-ea1283e25067,Outcall,Order Related,Customer Requested Modifications,Very good,1ab2430e-7c37-45f0-b438-1d84e328bafc,,05/08/2023 10:02,05/08/2023 12:20,05-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
19ee6a93-b17b-4165-af67-7f7609ac411b,Inbound,Order Related,Installation/demo,,91a0497f-1614-4256-aec0-6caadcbc9e26,,05/08/2023 12:30,05/08/2023 12:34,05-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
c7739701-0924-45de-a779-93ae32a2ecb6,Inbound,Returns,Reverse Pickup Enquiry,,9e2ab4bb-b5c8-4af0-9f38-e828794c7846,27/07/2023 11:44,04/08/2023 17:02,05/08/2023 06:47,05-Aug-23,PATNA,LifeStyle,627,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
38fb8cfa-1c88-4b49-a0e9-89ec5cb441fe,Inbound,Returns,Missing,Osm,53a78934-4be7-4788-abb8-ecee449827c3,,06/08/2023 11:54,06/08/2023 11:56,06-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
c871eb60-2cd3-49b0-bff5-39c997b6eb96,Email,Returns,Reverse Pickup Enquiry,,d127850d-5fdc-4864-a2a9-055d1e43a021,,05/08/2023 19:16,05/08/2023 19:20,05-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
9f63e717-7a87-451e-a620-3bc6fdfe8e7f,Inbound,Order Related,Delayed,,c540fb05-ef9d-4dc6-a5aa-f17584c1b7bb,,06/08/2023 13:00,06/08/2023 13:02,06-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
8de4b999-12cd-43ba-85c0-611d52beeb6b,Inbound,Returns,Service Centres Related,,7c44fdc8-449c-423a-b72c-ae503900e775,,06/08/2023 15:09,06/08/2023 15:17,06-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
0e44ea9e-45ce-4d4d-b82d-a7e649f8a7ea,Inbound,Returns,Reverse Pickup Enquiry,Is product ki quality ekadam bilkul   aur yah product ekadam bilkul value for money  ,1fe64745-8a4e-41b3-92b1-362eea897d28,,06/08/2023 10:33,06/08/2023 16:06,06-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,1
02572c27-47ae-4fc7-b592-a6d028859caa,Inbound,Order Related,Delayed,,4a780be6-9606-4889-82c3-87254f2c8f9d,,06/08/2023 11:51,06/08/2023 11:52,06-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
618b8a67-1ee8-4d98-8aa9-90dc217b2cb4,Inbound,Returns,Fraudulent User,,41185d97-e40b-4644-8e53-395703ca486d,,06/08/2023 16:48,06/08/2023 17:03,06-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
3b35f627-467d-4178-b90f-40d8ff032722,Inbound,Returns,Wrong,,90013ceb-5645-4aab-bb63-e68b00cd2b1a,,05/08/2023 10:31,05/08/2023 10:35,05-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
1636a7ad-81c1-4b63-8aa3-b727368f3f7f,Inbound,Order Related,Invoice request,,bfb08ec5-f8e1-4d93-b408-0ac1aa60cb82,,06/08/2023 12:03,06/08/2023 12:10,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
8e5fc439-71be-4901-a946-7659f489adb9,Inbound,Returns,Reverse Pickup Enquiry,,ef9cd996-a408-4ed4-8e97-6e1f1829d6c0,,06/08/2023 17:01,06/08/2023 17:10,06-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
0138f2f9-0086-43af-b154-8ace04eef615,Inbound,Returns,Missing,Very good ,0dd166b4-462d-4a82-b8a2-9a02849e9122,,05/08/2023 22:40,05/08/2023 22:42,05-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
983ccc63-9170-4956-8b9b-765dc4989a21,Inbound,Returns,Fraudulent User,,cad2818c-e685-43df-9667-361b97b8f65d,,05/08/2023 18:13,05/08/2023 19:18,05-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
7dd8ea3a-a571-4e6e-b65e-4229366cefd7,Inbound,Returns,Reverse Pickup Enquiry,,f68185ce-161f-49b7-8c2e-fca03e70af96,,05/08/2023 20:31,05/08/2023 20:44,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
ec8c1bb0-26ec-4cf6-9630-70c4236a423c,Inbound,Refund Related,Refund Related Issues,,e9bc8445-44c5-432c-a4c5-8a9bef828c2d,,06/08/2023 12:15,06/08/2023 12:29,06-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
762fbd94-0697-45d7-a6a5-b5de7a5b0638,Inbound,Refund Related,Refund Enquiry,,d7b2bf5e-13bc-4dc0-8014-bda2cd85896d,,06/08/2023 14:46,06/08/2023 15:00,06-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
78620963-6420-4222-8843-01655604cba1,Inbound,Refund Related,Refund Related Issues,,1bafec15-b0bc-419c-8050-9091db0c4f2a,,06/08/2023 16:14,06/08/2023 16:18,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
f9def3d5-5512-4070-86a1-1a84f6a7c0c9,Inbound,Product Queries,Product Specific Information,,88062937-7f52-4f52-95d1-67833968de7b,,06/08/2023 17:00,06/08/2023 17:17,06-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
0b51acf2-dd38-41b6-b257-a8063b9c4770,Inbound,Returns,Return request,,3d97d523-7f62-442a-8f4f-1881312d6846,,06/08/2023 17:36,06/08/2023 18:08,06-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,4
8a2898f5-fabf-486f-9a70-19ec07c4877a,Inbound,Order Related,Installation/demo,,0efc6963-7018-4086-b4ee-4b760f2612da,,05/08/2023 02:42,05/08/2023 02:43,05-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,3
581d014a-3e20-4256-b9c6-f9fe779a1d88,Inbound,Returns,Reverse Pickup Enquiry,,cb416813-4d69-478b-ba97-f6cb488385f6,,05/08/2023 21:21,06/08/2023 01:47,06-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2e250831-43f0-4127-833b-a324809874c7,Inbound,Order Related,Installation/demo,,ba37cbe6-07f5-430c-ba21-01921fbdbcd1,,06/08/2023 11:18,06/08/2023 11:20,06-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
17d3e069-2ab5-4aa9-82f1-ab7ac7711b6a,Inbound,Refund Related,Refund Enquiry,Good ,8aeced9d-0ce0-43a4-85a7-d5db422a8fe2,,06/08/2023 22:53,06/08/2023 22:54,06-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6b21bcc1-4ee6-4c0c-94e5-c257ec6b7a41,Inbound,Order Related,Order status enquiry,,44bbc0bc-106e-4a02-abda-7be6ec2cf779,30/07/2023 15:34,05/08/2023 20:35,05/08/2023 20:35,05-Aug-23,BANSWARA,Mobile,32999,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
049f0be7-f89b-44c2-84f1-c8d3879be73e,Inbound,Returns,Return request,  was very good but my problems related query not confirmation to solve ,fe98872e-15e4-4abd-8915-706a8b75d59e,,05/08/2023 22:45,06/08/2023 07:36,06-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,4
5fc252cd-7880-46dc-a38d-03d06e5ece27,Inbound,Returns,Return request,,972708cc-3f7a-4366-b80b-1b25b542eca6,,06/08/2023 18:35,06/08/2023 18:54,06-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
1d20e45b-3272-4dae-b00a-dbb6ddcff4e9,Inbound,Product Queries,Product Specific Information,The coustomer care executive was very very very polite and humble. Love the way he interacted with me and solved my problem,48b8e548-020a-4394-bb0c-9df15bacfa4a,,06/08/2023 18:55,06/08/2023 22:05,06-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
8cb48e5c-a8aa-436d-8bf8-073db297e461,Inbound,Order Related,Delayed,,99875791-ba58-40fb-83b4-8764bdf0c933,,06/08/2023 19:29,06/08/2023 20:07,06-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
3530439b-ff3d-45a9-8be7-02a1a11df383,Inbound,Order Related,Order status enquiry,,aeda064a-8aab-4d6e-aa08-e9310ecceef1,01/08/2023 19:52,05/08/2023 14:00,05/08/2023 15:31,05-Aug-23,NEW DELHI,Books & General merchandise,13,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
f32dec4f-b18c-4b2a-bc40-c7021eddd0b6,Inbound,Refund Related,Refund Enquiry,Nice customer care service ,d092739a-7cc0-4704-adc9-f52df4c2bf9f,03/08/2023 16:01,05/08/2023 08:06,05/08/2023 08:07,05-Aug-23,TALCHER,Home Appliences,1999,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
10e8e0c3-a5f2-4f3f-95a3-afc2e882f725,Inbound,Returns,Reverse Pickup Enquiry,,48a01e33-e1c0-454a-a2f1-2973550ddac7,26/07/2023 06:48,04/08/2023 11:04,05/08/2023 14:29,05-Aug-23,KHATIMA,LifeStyle,225,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
2483aca5-091e-4a90-8047-172b000730ba,Inbound,Returns,Missing,In/on your all the order please provide open box delivery system,c1e6b042-003f-4f15-b765-e71eff94e97e,,05/08/2023 21:08,05/08/2023 21:40,05-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
f9172310-a7b7-48a0-90fd-b94f9f895998,Inbound,Order Related,Installation/demo,Good costomer service ,a31e8cbc-b13c-4022-8740-1f944a61e374,,06/08/2023 12:29,06/08/2023 12:32,06-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
35c73537-31f8-463b-8c16-f98d8481ced4,Inbound,Returns,Fraudulent User,Thx a lot Ajit Sir for helping me,a4b8cdaa-ed6f-48d4-9ef4-dc0afd4b70e7,,06/08/2023 12:03,06/08/2023 12:05,06-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
28afa9f1-17cc-4016-96b5-b8d6076e62a9,Outcall,Returns,Wrong,,d2541aa5-5374-45a6-be81-e91a2a13ec4e,,06/08/2023 20:04,06/08/2023 20:06,06-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
bac7538f-8a6e-4a8b-84b8-a953dd943b6c,Inbound,Order Related,Installation/demo,,2f16dbf4-0703-4d12-966a-84f6772db86f,,06/08/2023 17:22,06/08/2023 17:28,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
3bca4aba-aa93-45dc-bf3d-8ddde5ce3e6b,Inbound,Payments related,Online Payment Issues,,d5a69367-d104-4377-8224-e07f1550fdac,,06/08/2023 22:28,06/08/2023 22:33,06-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
7a41f477-ec4c-4297-ab8f-5083c8dad791,Inbound,Feedback,UnProfessional Behaviour,Very good ,d0e97ff3-9df4-43cd-b79e-69a940af3590,22/07/2023 16:51,03/08/2023 15:47,03/08/2023 15:51,03-Aug-23,KENDUJHAR,LifeStyle,411,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
85f58689-8e0b-427e-92fc-9d6da737deab,Inbound,Returns,Return request,,11191b2f-3238-4a96-abc6-6f7db8a4add2,02/08/2023 07:54,05/08/2023 15:23,05/08/2023 20:12,05-Aug-23,BANGALORE,Electronics,1299,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
4cec1027-7207-4d9b-80e3-cbebb5aadcef,Inbound,Returns,Fraudulent User,,61a78c7f-e0a3-440e-97f2-ccd36a77fb82,01/08/2023 23:25,06/08/2023 18:51,06/08/2023 19:15,06-Aug-23,BARASAT,Books & General merchandise,357,,Mike Fields,Madison Kim,John Smith,>90,Split,5
0531c302-2e52-41a3-a928-badc3859f2db,Inbound,Order Related,Order status enquiry,,6ba2e50e-40af-4290-9659-e6de3575ffe9,,05/08/2023 17:50,06/08/2023 01:58,06-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
8834b728-1159-4bb6-8f31-d8b673c89e4a,Inbound,Returns,Fraudulent User,,1ec8ebec-6ca7-4748-9121-46e6d7ecd36e,,05/08/2023 21:33,05/08/2023 21:43,05-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
fac8a4ac-8c12-4e9d-b5f6-0292d03cf5ab,Inbound,Order Related,Order status enquiry,,aae1bc1a-b5b7-4e75-ad12-679be7ff2800,,05/08/2023 23:53,06/08/2023 00:55,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
db04a88e-f07f-4fec-a74c-5f8ceb3b70ad,Inbound,Refund Related,Refund Related Issues,,68447d85-dd37-45f6-90ac-46f44c5bacf3,,06/08/2023 10:58,06/08/2023 11:00,06-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f7f8ae41-b0c8-442f-86ec-c4c1a9dce026,Inbound,Shopzilla Related,Shopzila Premium Related,,610008dd-932f-4183-bfb0-f4f68f1e5e9c,,06/08/2023 18:28,06/08/2023 18:32,06-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
cf77794c-2ee8-450f-8c66-a7bb6e78ea55,Inbound,Returns,Reverse Pickup Enquiry,,000390c7-7865-42f3-93d9-d61499f82bd8,,06/08/2023 20:47,06/08/2023 21:53,06-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,1
29d19e8c-e6d4-4714-9c14-7cb923bb76a0,Inbound,Returns,Reverse Pickup Enquiry,,e114738e-c62c-4338-ba8c-ac2dbf58010e,,06/08/2023 21:20,06/08/2023 21:43,06-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
9f4def34-eace-4ba0-af97-73f5e6312f3e,Inbound,Returns,Return request,Please update your return policy for electronics items and also update customer can change his delivery address in electronics items before delivery. ,88b4ade6-1631-4d6f-b43c-5a2d3840f564,24/07/2023 21:07,05/08/2023 11:11,05/08/2023 17:26,05-Aug-23,JAMMU,Home Appliences,49990,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
e0afef58-7ded-4163-8cc2-10cbc550fa15,Outcall,Returns,Reverse Pickup Enquiry,Worst customer support till date ,4cab9008-fa77-41fb-a014-b11b179553b7,,05/08/2023 17:30,05/08/2023 17:45,05-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,1
9b372048-f7bc-47fb-b43c-6df943bf4fc3,Inbound,Order Related,Order status enquiry,Thankyou ,165750ff-e26b-46f0-a7ac-7036a29609a0,,06/08/2023 18:13,06/08/2023 18:14,06-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
bfc69ede-574f-4dfa-9e65-0da98c04f9a3,Inbound,Returns,Reverse Pickup Enquiry,,c1ed45f2-61bf-4e70-810e-1f358a43304e,22/06/2023 11:37,04/08/2023 11:14,05/08/2023 19:56,05-Aug-23,REWA,LifeStyle,349,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e755e338-7b67-4f7f-aebc-01e9d926c936,Inbound,Returns,Reverse Pickup Enquiry,Thanks for resolved  problem ,c6fefc33-8c8e-48d4-bbde-28403e47208b,,05/08/2023 12:40,05/08/2023 12:41,05-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
361ecc2b-0836-431e-b37c-8be79f63d6a9,Email,Order Related,Installation/demo,,d3c53b6f-98c6-4b8e-9743-c713cfadba9c,,06/08/2023 12:17,06/08/2023 12:20,06-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
3bff97b8-ba3d-42b5-8b07-36270b176f7b,Inbound,Returns,Reverse Pickup Enquiry,,b9dc7ab6-18e1-4006-9e2f-1c7e9aec0a28,,06/08/2023 18:47,06/08/2023 19:16,06-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
9f077bbf-70fb-484a-b324-131f0ad8ea47,Inbound,Product Queries,Product Specific Information,,b9937159-b32c-4298-b3d6-bb6e0280f844,,06/08/2023 18:53,06/08/2023 19:00,06-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
a43e64b4-392f-4a2f-bb3a-d1ba48893970,Inbound,Returns,Reverse Pickup Enquiry,????????,e81a87e8-9686-440d-8db1-d218f8dfdac6,21/07/2023 23:04,04/08/2023 18:40,05/08/2023 21:58,05-Aug-23,CHHATARPUR,LifeStyle,1079,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6a6b98fa-2ced-459b-9054-7579b351e350,Inbound,Product Queries,Product Specific Information,Use the correct immage ,065875f0-d2d6-452a-b182-33bf8cbd7e73,,04/08/2023 11:22,05/08/2023 21:19,05-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
84dce88d-2aea-4b75-b7b1-c3d57c08a8d2,Inbound,Refund Related,Refund Enquiry,,d41b4fca-c75e-45ac-bde6-165749a09245,,05/08/2023 19:34,05/08/2023 19:35,05-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
96184ef1-e171-4132-88a9-69af344dfbf5,Inbound,Returns,Reverse Pickup Enquiry,,bb1f3d0e-88a0-4bfb-91bc-f4df10fa5319,,06/08/2023 09:28,06/08/2023 09:32,06-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e7dcf44c-3e77-430e-90c5-7f5625cf1a84,Inbound,Returns,Reverse Pickup Enquiry,Thnxxx,1950c7c9-ade2-4e37-995a-060b8ec36f6e,,06/08/2023 18:10,06/08/2023 18:12,06-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
e09cd4d4-fb16-4be0-a1af-7e1837e55183,Inbound,Returns,Return request,Shopzilla should improve on the quality of the product delivered. It says Shopzilla assured and we get a bad product ,da53d4ef-5f26-465a-9b07-47fe1c0dd528,30/07/2023 17:57,03/08/2023 20:37,05/08/2023 08:42,05-Aug-23,BANGALORE,Home,211,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
8a410421-3041-415c-82f4-941c0120bae5,Email,Cancellation,Not Needed,Chutiya,ec03aede-a018-4ff2-b946-2186b1ab6b53,01/08/2023 11:44,05/08/2023 11:25,05/08/2023 11:27,05-Aug-23,GANDHINAGAR,Electronics,1499,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
014826b8-cb14-4324-be29-2c49c2642b3e,Outcall,Order Related,Order status enquiry,,cc523369-216f-420f-96eb-2229d8ce6aa0,,05/08/2023 11:10,05/08/2023 11:45,05-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
a130891e-0f97-47ad-8d26-3bbb90d2aedf,Inbound,Product Queries,Product Specific Information,,53cd3d6a-9a3c-490a-b6b7-0e428c9a6aae,,06/08/2023 09:21,06/08/2023 09:24,06-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
de9c657f-6a10-469e-9f66-ca7e1ffe1cdf,Inbound,Order Related,Installation/demo,,25ebeca3-cd20-4d4f-9389-927189306af2,,06/08/2023 13:22,06/08/2023 13:24,06-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
4d29cb59-eab8-4013-b820-c319a36cbe95,Outcall,Order Related,Order status enquiry,,fe69dde6-da76-40c9-820d-cc73ed026372,,06/08/2023 19:39,06/08/2023 19:59,06-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
4a249742-e767-495e-8abb-28d0b270e377,Inbound,Returns,Return request,"As we all know Shopzilla is a valuable branded company and the other branded company who also involved with Shopzilla like Havells, Phillips, LG, Nova, Whirlpool, Usha, Syska etc make sure delivers the right and good products to the customers, because of a bad product can be lost the company rapo and trust between the company and his valuable customers.",c2b3b79e-d647-4d83-ad5d-2d70d4c46fa9,23/07/2023 09:39,06/08/2023 12:49,06/08/2023 12:53,06-Aug-23,RAMPUR,Electronics,1039,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
a9412b6f-1ac7-4dee-8f6c-85841555218d,Inbound,Order Related,Order status enquiry,,772c148f-62e5-4dcc-926d-c01a8ad0a332,02/08/2023 08:40,06/08/2023 09:09,06/08/2023 09:11,06-Aug-23,JAMMU,Electronics,799,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
5fcade57-9740-418c-8723-a3c9dc57cd74,Inbound,Returns,Reverse Pickup Enquiry,,f5c4eabf-20d4-462d-92ff-9e4605a6efc8,,05/08/2023 10:20,05/08/2023 10:56,05-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
883a3d2d-19c3-441f-a346-91e1d6db06cb,Inbound,Returns,Return request,,92f859bf-49f5-4026-b02f-5df6ecec66a1,,05/08/2023 11:47,05/08/2023 11:51,05-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
ea8ac5ef-a2e1-4cbc-9147-a396697a827e,Inbound,Returns,Return request,I am very happy that my problem has been solved by customer care,d9fe8902-edf5-4f47-8f8b-2bb45bb10695,,06/08/2023 06:06,06/08/2023 06:09,06-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
d7007ff7-1b09-41a1-888b-14cf2fede889,Inbound,Offers & Cashback,Affiliate Offers,False information provide,8e2962cc-4f14-4eed-9c85-c75269ef71e0,,06/08/2023 11:31,06/08/2023 12:53,06-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
6edc5d31-38ec-487e-8030-58e730f37f99,Inbound,Returns,Reverse Pickup Enquiry,,a167a5bd-ae7e-408a-8da4-8cd5360b04dd,15/07/2023 14:00,04/08/2023 11:07,05/08/2023 07:58,05-Aug-23,THANE,Electronics,1210,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
c76df76f-74d7-4751-91a6-7dabcb974e0f,Inbound,Returns,Return request,,05cc8bfd-ae20-47a8-b6b1-3acbf4d275fb,30/07/2023 11:08,04/08/2023 19:23,05/08/2023 07:48,05-Aug-23,ALLAHABAD,LifeStyle,449,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,3
de0051cd-a727-4064-b8a0-158dc940700d,Inbound,Returns,Reverse Pickup Enquiry,,0be36cbd-3a43-4552-a260-b1bf030413b4,,05/08/2023 20:57,05/08/2023 21:02,05-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
23cb3031-d94e-4bf6-985d-47348daf0cd4,Inbound,Returns,Service Centres Related,,4fd7941e-e943-473f-b3dc-2b6c9b592f68,03/07/2023 11:32,04/08/2023 18:38,05/08/2023 14:08,05-Aug-23,CHITRADURGA,Electronics,2499,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
6eaae182-685f-48fb-a406-7dbf39c26f6c,Inbound,Shopzilla Related,Shopzilla Rewards,,5836aa6e-e4a5-4323-8dbb-81fbd899f86e,,06/08/2023 18:57,06/08/2023 18:57,06-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
8f785ce5-4201-4fcd-8681-9e161173cd69,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,16b30054-8778-412a-a580-117b5a4adac1,,06/08/2023 14:53,06/08/2023 14:57,06-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
5556d760-8fbf-4be9-bfd7-c6da24afa73a,Inbound,Returns,Reverse Pickup Enquiry,,cd6d1b7c-bb77-49bd-8f0b-d7a2a28f1787,,05/08/2023 18:01,05/08/2023 18:05,05-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
1cc42d4c-795a-4017-afaa-fbfce04a2c31,Inbound,Order Related,Order status enquiry,I think so that there is no need to change. It is very easy.,b8c143e1-d5ef-49e1-bc10-2b882848c2b2,,06/08/2023 20:48,06/08/2023 22:22,06-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
3e32eb61-2754-44ee-8951-3e5e16e24adb,Inbound,Returns,Reverse Pickup Enquiry,,26cbb696-ccb4-4566-8e3b-cb69a4211724,23/07/2023 22:20,06/08/2023 10:11,06/08/2023 21:19,06-Aug-23,NEW DELHI,LifeStyle,945,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,3
96b4dfe6-9d3e-4938-9edb-c2c4134915d0,Inbound,Returns,Fraudulent User,Good ,605765ab-197b-4821-9ed7-da64dfd0a9cc,30/07/2023 17:22,03/08/2023 09:11,05/08/2023 08:35,05-Aug-23,SIVAGANGA,Books & General merchandise,52,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
cf06441f-83d6-4273-87da-7913976e3c3c,Outcall,Payments related,Payment related Queries,,4f386eb3-579b-4ced-8415-3789b9fb3b00,27/07/2023 20:00,04/08/2023 12:06,05/08/2023 16:04,05-Aug-23,BHUBANESWAR,LifeStyle,2609,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
048f835b-e9aa-412d-a927-eb468fb3546c,Inbound,Refund Related,Refund Related Issues,,82dc8403-765e-47e8-b86a-70070c6fba44,,06/08/2023 19:12,06/08/2023 19:17,06-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
0f707fd3-b919-42b3-b676-bb4c7c69f230,Inbound,Shopzilla Related,General Enquiry,,d0079532-a7b5-4ccc-83a4-07e15f533293,,05/08/2023 10:29,05/08/2023 10:49,05-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
1f9b322b-e2f4-41d8-9fee-bc449ebf6224,Inbound,Returns,Return request,,61c17555-9231-4da1-8f23-27f9ec3d68bd,,05/08/2023 13:49,05/08/2023 14:05,05-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
1f52fb2d-58dd-4a94-bd84-2001f558f4ef,Inbound,Order Related,General Enquiry,,10d21e25-0062-443c-ac60-45766600690f,,06/08/2023 07:57,06/08/2023 07:57,06-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
adfde7ae-e84e-4d02-a02f-3eef9346fb43,Inbound,Returns,Reverse Pickup Enquiry,"Very poor response from customer care because they only do that they see, what did customer want they have no idea ",36704f8c-1120-48ed-a228-86d392b16fb8,,06/08/2023 18:03,06/08/2023 18:12,06-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
172bfe5b-5797-4e47-88be-8ce5ffb1ac4a,Inbound,Order Related,Delayed,,b18cccf0-6202-46d5-88a2-5f38ba3a5022,31/07/2023 13:04,06/08/2023 12:28,06/08/2023 12:46,06-Aug-23,PUNE,Books & General merchandise,321,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
d0aaebc2-ce17-4404-b724-a19bced47be0,Inbound,Returns,Return request,My issue is resolved under 20minutes.thank you Shopzilla ,90c17ecf-9f2e-4948-a223-e97fe7e04e3f,03/08/2023 12:43,05/08/2023 07:42,05/08/2023 07:47,05-Aug-23,HYDERABAD,Electronics,899,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
662a392f-0d9b-4396-b032-3f296272ab88,Outcall,Returns,Return request,Its very pleasant experience about support executiveProblem solved ,2e5efd5c-6152-4d09-8a5e-00e52fd21703,,05/08/2023 13:01,05/08/2023 13:05,05-Aug-23,,,,248,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
b1540a46-aff0-4c36-b4ae-d0a4b0f11176,Inbound,Returns,Damaged,,ec8a4a80-ed03-4a62-88fe-85ed7bdaca42,,05/08/2023 21:04,05/08/2023 21:27,05-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
d9fb0756-4102-4cf2-90c2-722a4bf2361a,Inbound,Returns,Reverse Pickup Enquiry,,69b51e44-26b0-425e-8ae9-2e7ecc63d68a,,06/08/2023 10:45,06/08/2023 10:46,06-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
2575aec6-e0a3-4233-a340-a5927ec6930a,Inbound,Cancellation,Not Needed,,fe944614-a138-4cd0-9e28-7e96b2067a46,27/07/2023 13:27,05/08/2023 15:42,05/08/2023 15:49,05-Aug-23,PUNE,Home,227,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
086341fb-7a30-43cc-bc51-4c09db4db36e,Inbound,Returns,Reverse Pickup Enquiry,,2d4984a6-220c-4f4c-9ff7-67d580512edb,21/06/2023 08:08,04/08/2023 07:40,06/08/2023 10:05,06-Aug-23,DADRI,Electronics,899,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
153af17d-620b-4350-b19f-4acd3078f3ee,Inbound,Order Related,Invoice request,,eb39a481-a200-42fb-a427-44f8f76c4001,,05/08/2023 16:42,05/08/2023 16:49,05-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
c2d6bded-b078-4f67-807e-d832b2e72de5,Inbound,Order Related,Order status enquiry,I am satisfied with him. ,e4052ace-9793-4c05-8b22-6a02c108dd6a,,06/08/2023 16:08,06/08/2023 16:13,06-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4467aed8-eb69-45fe-9c7b-33dc3876e5b8,Inbound,Product Queries,Product Specific Information,,fae44ca6-33d9-49ef-870c-183861e0c590,,06/08/2023 15:00,06/08/2023 15:10,06-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
d720e529-b3e7-436e-b795-447515cc57e0,Inbound,Shopzilla Related,Account updation,Problem not solve.... Shopzilla no good ,ef902a80-424f-40ce-9327-4b171ab08205,,05/08/2023 08:19,05/08/2023 08:21,05-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
8205b89f-9d6d-4124-ab5a-931ecddc246d,Inbound,Order Related,Invoice request,,4a56f5e0-de1a-4587-a1df-542eb2343555,,06/08/2023 14:45,06/08/2023 14:46,06-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
c4c583bb-1143-4ad0-87f8-d691d218f812,Inbound,Returns,Technician Visit,,6356e90d-6603-4654-85c0-f1983c16cb87,28/07/2023 20:34,06/08/2023 22:02,06/08/2023 22:06,06-Aug-23,BHOPAL,Electronics,34990,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
e115dbe8-301a-41d2-b441-5c1ae7594f00,Inbound,Returns,Reverse Pickup Enquiry,,bf6e4a7f-e006-4d33-b8a2-0528f5d1d8f5,28/07/2023 17:09,05/08/2023 17:42,05/08/2023 18:38,05-Aug-23,MAHOBA,LifeStyle,3640,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
96d5552e-8cda-4e60-8b6a-aa400f8bb3a4,Email,Refund Related,Refund Enquiry,,eb759b64-7d73-4fd3-af1d-a84db92013c1,,05/08/2023 14:35,05/08/2023 14:39,05-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
ba318049-4f21-4359-964e-492fc041adcd,Inbound,Shopzilla Related,General Enquiry,Good ,485f5041-c984-4c07-95f7-a824c7141b0a,,05/08/2023 15:48,06/08/2023 08:48,06-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
3aea7e9b-e7eb-484f-ad88-f768d6f53886,Inbound,Returns,Reverse Pickup Enquiry,Very good ,a990299f-2d44-42b9-b331-cbe07b1a5880,,05/08/2023 22:30,05/08/2023 23:59,05-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e6ddea1a-540a-45bb-9b72-cee9203efc31,Inbound,Returns,Damaged,,503f7a70-20bc-47d7-818f-5ce37f4ca49d,,06/08/2023 15:16,06/08/2023 17:03,06-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
1c835917-0ceb-40f0-9068-9102c25fa681,Inbound,Order Related,Invoice request,,455fc072-01ff-463e-b742-7da80e90e0a2,,06/08/2023 18:29,06/08/2023 18:38,06-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,2
69db7cf3-7949-4c98-99d9-555e127f75f0,Inbound,Returns,Service Centres Related,,cbbb806f-0ead-4c13-aefb-d116e57b93b3,09/02/2023 09:44,05/08/2023 11:02,05/08/2023 11:05,05-Aug-23,KANPUR,Mobile,13999,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
4bc85105-176c-4ab2-99aa-8d1b9062a3f2,Inbound,Returns,Reverse Pickup Enquiry,,25fa4da5-2f78-4d36-8c65-8e63f2d23377,,05/08/2023 13:08,05/08/2023 13:19,05-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
c549ac36-910a-4009-a022-ce4097f3ad37,Outcall,Returns,Return request,Nice conversation ,b55fcb62-3ee7-4bae-a1e0-f441f48187a0,,05/08/2023 15:48,05/08/2023 16:10,05-Aug-23,,,,430,James Mcgee,Madison Kim,John Smith,>90,Morning,5
2739c88d-d44f-435b-aa74-714b9dcb7afa,Inbound,Order Related,Delayed,,19b95104-7aef-48ab-9eb9-2e8a4d948dc9,,06/08/2023 17:08,06/08/2023 17:12,06-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
3dbf1f0a-38c3-4245-949f-384eda45529c,Inbound,Product Queries,Product Specific Information,,909b5116-1076-466f-8e4a-4cb627f05a8e,,05/08/2023 21:13,05/08/2023 21:16,05-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
808b1cc3-ac20-4449-b785-f4c089c90510,Inbound,Order Related,Unable to track,I have satisfied ,cbb4f212-b051-4fbc-9e70-1e0a389d6d16,26/06/2023 09:25,06/08/2023 18:28,06/08/2023 18:55,06-Aug-23,SHIMOGA,Furniture,625,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
e106c9a7-0203-4c3a-ae7f-58a4cec89edc,Inbound,Shopzilla Related,Signup Issues,Good talking with   ,a3bd0243-bdde-43f9-b58a-a82a5de98387,,04/08/2023 11:09,06/08/2023 12:37,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
8ebc8431-df9f-4062-aa57-18f1c756131b,Inbound,Product Queries,Product Specific Information,good,5ee9d16c-af3b-4faa-be1b-f7720a008aa8,,05/08/2023 21:26,06/08/2023 07:30,06-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
5464ddf3-e09d-41f2-90f5-3964b7e9fc61,Inbound,Product Queries,Product Specific Information,,ebde2999-cad3-4937-a1f0-16689558074d,,06/08/2023 16:55,06/08/2023 17:23,06-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
509035ff-939e-4a81-bb1c-5c0d8fbf9e97,Inbound,Returns,Reverse Pickup Enquiry,,56800f9a-6d17-45a4-880c-32ae528d18c6,,06/08/2023 17:11,06/08/2023 21:13,06-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
cbabb037-2a0e-4183-8723-afab87213cbc,Inbound,Refund Related,Refund Related Issues,,803a16bb-f355-483a-9185-fcf4bb652732,,06/08/2023 17:12,06/08/2023 19:43,06-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,2
f77e7d2f-c2c5-42c2-8632-977df403ef07,Outcall,Shopzilla Related,General Enquiry,,16d39997-67f3-4651-baaf-c51560041ad4,,05/08/2023 11:50,05/08/2023 20:40,05-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
b7c9e72a-37bb-4cfe-b247-ebf6f431e265,Outcall,Returns,Return request,no other comments,82d14e28-e646-435a-a084-95ef27d3c2ef,28/07/2023 23:31,06/08/2023 10:06,06/08/2023 21:14,06-Aug-23,KARUR,Electronics,799,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
88cae2ee-4e7e-4267-a8ca-ece93df18a6b,Inbound,Order Related,Order status enquiry,very poor service ,3ed2abbb-a6fa-4996-a6c3-2c2bb5b0e71b,04/08/2023 17:51,06/08/2023 11:27,06/08/2023 12:14,06-Aug-23,DARBHANGA,Mobile,27999,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
a21e80ea-69d9-4709-aeae-b394edf0c2bf,Outcall,Returns,Return request,,72f7f89d-e15a-4955-9c1f-066b10ac56f7,,05/08/2023 12:03,05/08/2023 12:10,05-Aug-23,,,,605,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
87760b56-529a-4f9e-bb04-fadfc8668141,Inbound,Order Related,Order status enquiry,,49480a22-9c4d-4207-8295-8b2daf186025,,05/08/2023 23:01,05/08/2023 23:16,05-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
0a87a1df-d6e7-4f12-8243-62ff15e33e54,Inbound,Returns,Return request,Thanks Shopzilla,3a408a8e-5dc5-4be0-b37c-a7ff2d7f49eb,01/08/2023 12:29,05/08/2023 12:10,05/08/2023 12:17,05-Aug-23,GREATER NOIDA,Electronics,999,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
89ab0a33-d3f8-427d-9092-8101bb220d18,Inbound,Returns,Missing,,7af88884-352e-471f-9239-3d731626ca48,,05/08/2023 19:35,05/08/2023 19:42,05-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
bfaf1ea7-a6f9-433c-9d40-e4729a8a8c36,Inbound,Returns,Return request,It was second time that Shopzilla has delivered wrong product of same item.It takes a long time to delivery of a product then return and again delivery because of that the product is which was supposed to be delivered today takes more time which cause loss of customers.,abdaa243-c65c-4a18-af8a-d9759a9efbc1,,05/08/2023 20:12,05/08/2023 20:36,05-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
1969b3ee-c81a-4124-b164-fe87866de17f,Inbound,Returns,Reverse Pickup Enquiry,,a554811e-f282-4993-8a15-5ec2032f62d0,,06/08/2023 10:31,06/08/2023 10:36,06-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
afda54de-4ba4-44ed-abd7-a161e0d95f19,Inbound,Returns,Reverse Pickup Enquiry,,7ec47769-5960-4228-bb62-0d836c8af407,,06/08/2023 12:43,06/08/2023 12:51,06-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
27d0ed1a-3de9-42c0-a9e1-d0bf5d3ca686,Inbound,Returns,Fraudulent User,,e111d881-5cc2-4434-9c31-c53bd4e9cdd9,27/07/2023 18:36,05/08/2023 14:06,05/08/2023 14:09,05-Aug-23,GAYA,Electronics,1499,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
78950e44-92a0-4494-b77a-4c68e4a7ed41,Inbound,Returns,Missing,,f48aef40-ba6f-4680-a4d9-a692492aa5f8,,05/08/2023 12:39,05/08/2023 12:47,05-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
84e478e9-d3dc-4206-8870-132fcd814380,Inbound,Product Queries,Product Specific Information,Worst thing happen I ordered e Bluetooth headphones and pay for it but my order is still pending why Shopzilla taking to much time to confirm my order either confirm my order or refund my money asssap,de226c57-009a-4f72-acf6-5b5cbbc4be64,,05/08/2023 15:01,05/08/2023 15:05,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
b3339613-6949-472a-9c45-4b67bf6c0ce7,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla all sarvice are good ??,0af62bf0-dc83-419e-9c02-c3cc6a3a55cc,,05/08/2023 15:01,05/08/2023 15:03,05-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
8c1c5df2-f6e8-4bb0-8435-6ba019b07f2c,Inbound,Product Queries,Product Specific Information,,bdd62ac6-51c9-44cb-bf51-81a0f1b48fff,,05/08/2023 19:48,05/08/2023 20:51,05-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
fe0de774-f307-498d-b932-9ec6e0ff5e4b,Inbound,Returns,Wrong,,f54379af-8e1d-4c19-897f-8178f80c1f18,,05/08/2023 23:59,06/08/2023 00:02,06-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
971350b9-5f82-47ef-a9b3-9adeb528896f,Inbound,Order Related,Installation/demo,,72a75cfd-8379-4c7f-a246-662d21c626e5,,06/08/2023 06:55,06/08/2023 12:59,06-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
58f529ae-1964-4467-af31-88eb33a71286,Inbound,Shopzilla Related,General Enquiry,Please come up with an option inside the Shopzilla app so that we can talk to the direct supporter.Please i heartly request to you.,b02d32fe-c183-4097-9f0c-7cdda4d5ffd2,,06/08/2023 14:41,06/08/2023 14:45,06-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
17405cba-1513-482a-81fe-4f09b35cae49,Inbound,Order Related,Invoice request,,77f47b87-1f99-433f-9761-9c61866b703f,,06/08/2023 19:36,06/08/2023 19:38,06-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
0bab5d35-f0a7-4693-8ce2-9aeb73ef1ab7,Outcall,Shopzilla Related,Shopzilla Rewards,,faf3d675-21cd-474d-87ed-58c6bba8518f,,06/08/2023 19:35,06/08/2023 19:40,06-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
28dfe866-61e3-42bc-9ef2-5decc47f6cd8,Inbound,Returns,Fraudulent User,,bed51623-744d-4026-9bff-ace8dea15633,03/08/2023 10:30,04/08/2023 20:42,05/08/2023 10:18,05-Aug-23,GURGAON,Books & General merchandise,135,,Ronald King,William Park,John Smith,61-90,Evening,3
dcd3eb7e-2e41-4472-8d63-46eec7adda50,Inbound,Product Queries,Product Specific Information,"My problem  t been solved since as per the customer support executive provided information, there\u2019s a glitch in the application and I have to place the order through website. I hope the executive might have already contacted the technical team to rectify the problem. ",1cc845a8-0e73-4970-83b2-d35836795685,,05/08/2023 12:02,05/08/2023 12:37,05-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
1dc28a81-1801-402c-a1d9-3201d89f8333,Inbound,Product Queries,Product Specific Information,Refund process to be fast and convenient.,0834f3d7-2160-4fef-a550-310dac869cef,,05/08/2023 15:55,05/08/2023 22:49,05-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,3
cba3502a-4357-4f24-8591-748fe66a4c83,Inbound,Returns,Service Centres Related,very very very very bad experience ,2c8f5480-68e1-460f-a098-cb7835d00685,,05/08/2023 17:22,05/08/2023 18:47,05-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
ec6bb58a-48d6-4b2d-99a9-dde25b88ffd0,Inbound,Order Related,Order status enquiry,,6191bdaf-5b38-4ba3-92c4-2dfd49837e9a,,06/08/2023 13:59,06/08/2023 14:09,06-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,2
7e7ab00c-dfdf-46ed-a652-f9574b5f8774,Inbound,Returns,Reverse Pickup Enquiry,,1d9d3773-0ad4-4d33-8951-3a6fa670d5e6,,06/08/2023 16:14,06/08/2023 16:55,06-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
4cdad051-c63b-4f8d-859a-905c3f00a3e5,Email,Refund Related,Refund Enquiry,Pl check order items before delivery ,a4b766c4-b8fa-49ac-9461-18241f5027e8,,06/08/2023 17:11,06/08/2023 17:13,06-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
57b2a297-e271-4bf0-a37c-2ecf7f6fdb3f,Inbound,Feedback,UnProfessional Behaviour,,09be1deb-e51f-4994-879c-95a3377421a3,17/07/2023 14:46,06/08/2023 20:21,06/08/2023 20:22,06-Aug-23,KOLHAPUR,Electronics,199,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
fab99cb4-d564-4cd0-aa39-7722d4b8686b,Inbound,Order Related,Installation/demo,,3a0052ce-76a7-4b4b-a555-940e570e8620,,05/08/2023 14:57,05/08/2023 17:17,05-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
741c760d-5687-432b-b2f4-4719fc0b0de8,Inbound,Order Related,Installation/demo,,56e80612-3888-4c14-bbfe-20fdc205dbec,,05/08/2023 16:21,05/08/2023 16:22,05-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
149ee4f3-2764-4a9c-8e67-40eb62a596a4,Inbound,Returns,Reverse Pickup Enquiry,,e7bdd91d-07ef-4604-ae41-d038bb27aaa4,,05/08/2023 18:52,05/08/2023 18:54,05-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3c94b379-2833-4bec-9237-c965a6dfc1b8,Inbound,Returns,Wrong,,81523c7a-700b-4845-9bba-eeb51804b0d7,,06/08/2023 10:14,06/08/2023 10:21,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
6e5cde62-d0a9-4777-92bb-3d085dfdbea5,Inbound,Order Related,Priority delivery,,e669290a-f9f8-4dbc-a219-dc5d34c5dc8a,,06/08/2023 13:34,06/08/2023 13:44,06-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
71c687bb-2325-4f97-bfcf-042ff56dc06a,Inbound,Returns,Reverse Pickup Enquiry,,a57f6bd8-6589-4179-b84e-76ce9b58dac9,,06/08/2023 06:50,06/08/2023 06:52,06-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
6468f9bd-28c8-4f2f-b730-f94f2306c25c,Outcall,Shopzilla Related,General Enquiry,,431a89bf-c98f-44f4-9b9c-c5714cb0ee53,,04/08/2023 18:27,05/08/2023 08:52,05-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5eed14d8-d1c0-4546-b3de-e57d4a31c67c,Inbound,Order Related,Order status enquiry,"Excellent, Your employee do good performanceThanks ",121995f5-b87e-4a61-a503-4b30d66d68cc,,05/08/2023 15:20,05/08/2023 15:22,05-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6a0635aa-d63d-4377-ba25-7b74c375657d,Outcall,Product Queries,Product Specific Information,,5fd4a798-abc2-47f7-a2d2-70dabef7cbca,,05/08/2023 14:03,05/08/2023 14:05,05-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
4f707149-30ea-47e6-a513-c1c7ac481c5c,Inbound,Returns,Fraudulent User,Customer care officer very helpful. Thank you so much,c79f3e75-9c0f-452c-b021-437c338cc979,,06/08/2023 08:38,06/08/2023 08:40,06-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
713eef72-58ae-4d52-aa9a-8ad2c3c87002,Inbound,Returns,Reverse Pickup Enquiry,Na,4c7bd5ae-df60-403c-be96-7ee5a9086068,,05/08/2023 20:49,05/08/2023 20:52,05-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
71643172-9229-4662-8165-882cd9d14c70,Inbound,Order Related,Installation/demo,,ece39468-899d-4d58-b86c-c737e82481e1,,06/08/2023 14:08,06/08/2023 14:22,06-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
364b701d-2f12-49d7-aac2-f726a4210351,Inbound,Returns,Reverse Pickup Enquiry,,c69712e0-f05c-4011-b39e-7adc200e0d71,,06/08/2023 14:55,06/08/2023 15:03,06-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
8995b15a-ba2a-4aff-a6f9-d9bef13ba473,Inbound,Feedback,UnProfessional Behaviour,,66bb2abb-bc65-4b83-b932-20da2b27f08c,,06/08/2023 21:54,06/08/2023 22:20,06-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
9c1c15f6-4a4e-4c6f-b877-ed4839af63a1,Inbound,Offers & Cashback,Instant discount,,93a974a0-9efe-458c-bf60-3839d42d955f,,06/08/2023 20:45,06/08/2023 20:46,06-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
a2341736-aa34-4aa2-8ad3-b89e5402b9f5,Inbound,Order Related,Seller Cancelled Order,Nice service ,68222fa4-72c6-4214-a57c-246e1a8ebd07,31/07/2023 15:48,05/08/2023 19:30,05/08/2023 19:33,05-Aug-23,SITAPUR,Electronics,1499,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
93121827-d59f-495a-90f9-efd83024ece6,Inbound,Returns,Reverse Pickup Enquiry,Thanks,9b8ae46b-c905-4c82-b68a-79979cfc287c,02/08/2023 00:28,06/08/2023 19:32,06/08/2023 19:35,06-Aug-23,KOLKATA,Mobile,21999,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
3404c89f-d260-47a4-84ed-9760595947f5,Inbound,Returns,Return request,Your executive was very polite and we'll mannered ,22988ad6-7272-4a58-a8ae-d700bf81e239,30/07/2023 16:37,06/08/2023 16:36,06/08/2023 16:49,06-Aug-23,Vikasnagar,Electronics,1399,,Shelly Huber,William Park,John Smith,61-90,Evening,5
a70fd70e-b10b-4e32-bdb9-e15e363f1863,Inbound,Cancellation,Not Needed,Don't make customers fool ,b601c307-614e-4b2e-90e9-709fa43bfe06,28/07/2023 23:04,06/08/2023 17:25,06/08/2023 18:52,06-Aug-23,NEW DELHI,Furniture,16999,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
fef37bfa-4f7b-4939-964d-befa013a0838,Outcall,Returns,Reverse Pickup Enquiry,,4b4aa5fe-2f85-42a7-90e7-768dac01e55b,,05/08/2023 10:53,05/08/2023 17:33,05-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
8fd29922-feaf-4898-8934-9d31dd1bf70a,Inbound,Returns,Reverse Pickup Enquiry,,f8f50c9a-ab2a-44ce-b631-1ab98f4d05b7,,05/08/2023 15:59,05/08/2023 16:02,05-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
13725492-ebf8-4f26-8c72-285a6805eb13,Inbound,Shopzilla Related,General Enquiry,Payback later is not worthy to customer i am unhappy with this policy thanks ,8c705577-ef79-4e54-acf3-40e865087af3,,04/08/2023 21:28,05/08/2023 13:55,05-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
2a59989b-5e05-4e9b-8831-087c72aebf5f,Inbound,Returns,Return request,,0452e7e9-70c1-49d5-98ec-d9bfa281aec5,,05/08/2023 09:48,05/08/2023 09:50,05-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
bc094bd6-61c9-4a7c-bc43-5a018fd24dc3,Outcall,Cancellation,Return cancellation,,19a19833-4e00-4381-8567-95a0672ada00,,05/08/2023 12:52,05/08/2023 13:02,05-Aug-23,,,,987,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
821f72d7-8e2c-46e4-b574-1a01567f3c00,Inbound,Cancellation,Not Needed,Nice,597e9738-a69e-41d7-9d99-efa6c9b01e71,22/07/2023 20:26,05/08/2023 08:22,05/08/2023 08:24,05-Aug-23,SAHARSA,Home,1249,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
364e6e51-87c9-46ea-8100-b97c9972dfc3,Inbound,Returns,Reverse Pickup Enquiry,Sir teachsion was telling lie to you that he visit but does not visit so you must work on this,e173abba-60e6-4736-978e-9cd0bccd159d,,05/08/2023 14:12,05/08/2023 14:46,05-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
bac9e033-1389-4b75-9260-75112049d9b1,Inbound,Order Related,Seller Cancelled Order,Satisfied ,08194e33-61c6-43e0-9c74-3bce3746878e,,05/08/2023 17:41,05/08/2023 17:43,05-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
0007a937-e62a-4349-8182-a19ceed868a3,Inbound,Returns,Reverse Pickup Enquiry,Yes improve the delivery time and update it well ,03654f3d-ccdb-445e-8857-7537420641de,,05/08/2023 22:23,05/08/2023 22:25,05-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
09364686-5560-4916-a319-b1f3ab53a777,Inbound,Order Related,Delayed,Delivery agents are very unprofessional..try to resolve the issue..,fcdc84e2-7a95-41fa-89bd-d2b04aec2b07,04/08/2023 11:25,06/08/2023 07:23,06/08/2023 09:37,06-Aug-23,HYDERABAD,Mobile,31999,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
023dc651-f21d-4c88-969d-11fd1204c9c8,Inbound,Returns,Product related Issues,,05d0a14d-fe15-4681-90fd-1dd2ee51f24c,23/07/2023 00:02,04/08/2023 19:27,05/08/2023 12:09,05-Aug-23,MUMBAI,Books & General merchandise,466,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
f38d8bc4-4d41-4627-8cec-99444ce20311,Inbound,Returns,Reverse Pickup Enquiry,,29968544-7c03-4c3d-be69-06303cabba1a,,05/08/2023 09:02,05/08/2023 09:07,05-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
79a88a3b-d173-4c15-a845-f28d4810b0e3,Inbound,Feedback,UnProfessional Behaviour,,25849940-6bb6-41de-8883-227905021a9f,,05/08/2023 10:08,05/08/2023 10:13,05-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
139f63d2-2cfd-4195-afb2-df915e1ae693,Inbound,Order Related,Installation/demo,Good,b9efca68-93f2-4ecf-ae37-97c0a3973a19,,05/08/2023 13:56,05/08/2023 14:00,05-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
613d2146-4549-4dd4-817e-21fda190a304,Inbound,Order Related,Order status enquiry,,4baddb3e-7746-4ca1-bf53-dcc5a97b1017,,05/08/2023 20:29,05/08/2023 20:35,05-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
79893b6a-927a-4280-a529-c7939460e240,Inbound,Order Related,Customer Requested Modifications,,744acfa8-dd16-4f1f-9f83-f0da9528ebf4,,06/08/2023 09:00,06/08/2023 09:04,06-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
04a92ef3-c3cf-4774-bf8f-a01e8902563c,Outcall,Feedback,UnProfessional Behaviour,Good,05c5774e-1df8-4686-9292-e1e51e72187b,,06/08/2023 15:19,06/08/2023 15:23,06-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
57a5006f-31cc-4d3f-ab83-713293572464,Inbound,Order Related,Delayed,,1cbe27d3-fdf7-45fb-bf84-e065bd60f0d6,,06/08/2023 16:04,06/08/2023 16:04,06-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
5854edd8-fb0d-418f-a3a4-7ea80a675f2f,Email,Payments related,Online Payment Issues,,4996db61-f4a4-44d3-8902-ac4c7bcf5130,,05/08/2023 21:08,05/08/2023 22:00,05-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,2
777a27d7-00a2-48e2-96de-fa494a37d87c,Inbound,Returns,Fraudulent User,Good help,53d671c8-f181-4a0f-b5b6-67ff04321f4e,,05/08/2023 11:30,05/08/2023 11:36,05-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
654dcaf9-e5d8-4193-a1b8-73799ab7a4e3,Inbound,Returns,Return request,,01af311b-d622-4e5b-b1ad-2e75542df09a,,06/08/2023 16:28,06/08/2023 16:42,06-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
136ee0a6-196a-4d4e-8091-f3f9677995bd,Outcall,Returns,Return request,,8052df0c-528c-440c-b0e9-c63c845f82dd,,06/08/2023 16:51,06/08/2023 16:52,06-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
5e694252-2e2c-41d9-ad13-b957aa0831e5,Outcall,Returns,Reverse Pickup Enquiry,,7e0bd136-2a25-4d8b-99fc-076f8117bc87,,06/08/2023 16:50,06/08/2023 16:51,06-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
3af7fd07-272f-48fe-ba8c-3f740a1de449,Inbound,Order Related,Order status enquiry,,7cae4623-2312-4a3d-9b3e-e70780a9fac4,,06/08/2023 19:22,06/08/2023 19:23,06-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,1
3e0bd186-803c-4359-81b8-ff4f85b40684,Inbound,Returns,Reverse Pickup Enquiry,Good ,d6520223-5b14-457d-a130-f5bb067caff0,,06/08/2023 20:21,06/08/2023 20:24,06-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
5ef895df-e019-40d5-b36f-b76c7b162432,Inbound,Returns,Reverse Pickup Enquiry,Customer support is nice.resolution should be effective and timely.Thanks Shopzilla ,1dd6477a-846f-4efc-85c3-7a9321ecb1c8,,06/08/2023 21:35,06/08/2023 21:45,06-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
cf53bf7e-e5af-4f09-8613-b1830bd8d33a,Inbound,Product Queries,Product Specific Information,,42ec5369-c817-4340-893e-0407e24dbad0,,05/08/2023 10:32,05/08/2023 10:35,05-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
d1775899-3017-44fb-8c2c-47c09bc3685e,Outcall,Order Related,Order status enquiry,,9cd8a88e-161f-49f5-965c-437b29c4d9dd,,05/08/2023 19:37,05/08/2023 19:40,05-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
5185b01e-7933-4b95-ada1-ae8d30341302,Inbound,Product Queries,Product Specific Information,Executive has no right to solve the problem. Just asking the problem but they don\u2019t have solution due to pathetic third class policy of Shopzilla. SuperBuy is far better than Shopzilla. Even you guys are hiding negative reviews and making fool us,dfb655b5-21ba-4bb0-9657-b714347faf01,,05/08/2023 23:28,06/08/2023 02:31,06-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,1
b23b48cb-6844-4b34-a298-5aabff5d7324,Inbound,Order Related,Priority delivery,Support for you,4177e489-5c6d-4826-b7f5-fdcf22af1250,,06/08/2023 10:08,06/08/2023 11:19,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8b9a267b-403b-4398-b404-3bc8c35dd3ae,Inbound,Order Related,Invoice request,,f3ceb3b2-4fe3-45e5-bf68-303584726315,,06/08/2023 11:37,06/08/2023 11:39,06-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
666fc1d3-4332-4c21-9208-96f2933de1fb,Inbound,Returns,Return request,,e0fa2cb3-48da-46df-b8c0-c9413b31b195,,06/08/2023 19:42,06/08/2023 19:44,06-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
95e28cfa-8676-4af7-9730-c9590ca84529,Inbound,Order Related,Installation/demo,Soft spoken ,545d1e90-8327-42bc-8199-49a17636604a,,05/08/2023 12:57,05/08/2023 13:00,05-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
73d76836-e0a8-4267-995f-7e63308907fe,Outcall,Returns,Return request,,cc2dd943-3daf-4319-9ab6-17164a793726,,05/08/2023 16:10,05/08/2023 16:59,05-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ad083ac0-4a9a-42d1-b782-3488404af575,Inbound,Returns,Return request,,1639b399-2a96-49a4-a347-c0215ee72a5a,,05/08/2023 15:48,05/08/2023 15:50,05-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
47f340b5-9e54-4951-b103-695d13cf3744,Inbound,Order Related,Delayed,,cc40a936-bc38-4214-bbf3-8bde7668d1e5,,06/08/2023 14:40,06/08/2023 14:43,06-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
80fe9f35-3ddf-4d18-9648-118b8479faf5,Inbound,Payments related,Wallet related,,9671ffc7-be77-49d7-b72d-39e543cdec3e,,06/08/2023 23:34,06/08/2023 23:36,06-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
4b4b3d07-8c4e-4214-8d01-c73c245147da,Inbound,Returns,Reverse Pickup Enquiry,,a819995f-ead9-455e-9f6d-6291761c0c4d,23/07/2023 12:39,05/08/2023 09:20,05/08/2023 09:21,05-Aug-23,VADODARA,Books & General merchandise,712,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,4
0d1ef104-a94c-45fa-9dd7-aab579fb2693,Inbound,Returns,Fraudulent User,,949371e0-3d87-4143-9a62-01824013ce4e,01/08/2023 22:23,04/08/2023 18:22,05/08/2023 15:27,05-Aug-23,ALIGARH,Books & General merchandise,495,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ce768e4f-8330-49f6-bf7f-a25961eec3ab,Inbound,Returns,Return request,,bd620fbe-d45d-4fae-b378-d0db3c0ced47,23/07/2023 09:34,04/08/2023 22:30,05/08/2023 10:36,05-Aug-23,CHATRA,Electronics,41990,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
a49f84f9-48a4-41ff-b03a-e20883838320,Inbound,Returns,Wrong,,d0d83e0f-fed1-483a-b428-ed404a375dc2,,05/08/2023 19:22,06/08/2023 11:17,06-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
c2899b07-db86-4bea-b0a9-14d7c50365b0,Inbound,Returns,Return request,,902826bc-e70b-4a21-a68e-8e6241657f70,,06/08/2023 12:31,06/08/2023 12:35,06-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
d8784fd7-04ed-40f8-9ef3-7db2b939c602,Inbound,Order Related,Order status enquiry,Shopzilla very bad servise order dilverycenter     cancil kr do   5-6 din wait krne kr baad bhi.Very bad shoping experience Shopzilla,96f160d8-0c0a-411d-b3ef-d24b64842e28,,06/08/2023 21:04,06/08/2023 21:16,06-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
4b62031a-74d7-4a60-b075-324380c2f939,Inbound,Returns,Return request,,09a8ed9c-d17d-41de-9815-650177a879df,,06/08/2023 20:38,06/08/2023 20:41,06-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
d8438ad8-7ff3-4771-8227-a24055ddb74e,Inbound,Order Related,Order status enquiry,,d62e2dae-7c5b-4906-ae0d-86c2deb3c1c9,,05/08/2023 09:59,05/08/2023 10:04,05-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
3ce04ef8-b02e-499e-9db7-7c28b833a5ed,Inbound,Order Related,Order status enquiry,Good ?? behaviour,2f9bd4e0-bc5f-4cba-b78e-e27466b39198,,05/08/2023 16:48,05/08/2023 16:49,05-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
be7c4b5a-a178-4821-872b-3c000698aba8,Inbound,Order Related,Order status enquiry,Delivery service is worst so i am not odering from Shopzilla or if i ordered then a lot of order i cancelled.Kindly improve delivery in my location.Also delivery agent behaviour is not good.,f052d769-9d02-405a-aa87-33395a3feb5b,,06/08/2023 09:31,06/08/2023 09:54,06-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
f1478600-dc7a-49f2-9831-67c977b77191,Inbound,Returns,Reverse Pickup Enquiry,,b076da28-fc7d-4677-a33e-a2a62e90cbb6,,06/08/2023 15:03,06/08/2023 15:34,06-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
d4be8dd8-be89-418b-88bd-2d38e9645171,Inbound,Order Related,Invoice request,,0698f81d-66dd-4361-be2b-46931dae233c,,06/08/2023 19:20,06/08/2023 19:24,06-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
65b43246-492f-471b-9cf2-c8e3dc9dae99,Inbound,Product Queries,Warranty related,,c7177211-c9cc-4487-881c-785821296877,,06/08/2023 19:22,06/08/2023 19:23,06-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a59f03e7-32f3-4b2e-bac7-fe2b747ce1b3,Inbound,Returns,Return request,,8dd6cdac-87bd-426d-8b44-fdb080ae4b7e,,06/08/2023 20:05,06/08/2023 20:07,06-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
1ba3ea7d-c51a-4d89-889f-80c97375b66d,Outcall,Order Related,Delayed,Cancel my order,41e3aab9-0e7e-4d77-bc22-2f9bd0e32ab8,22/07/2023 13:42,05/08/2023 08:31,05/08/2023 08:33,05-Aug-23,PUNE,Furniture,14299,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
1153ecb2-2f8f-4343-a46d-d841ca9246a8,Inbound,Order Related,Invoice request,,241f982a-e6e2-43d4-9868-279a45244483,01/08/2023 08:49,05/08/2023 08:44,05/08/2023 08:46,05-Aug-23,BANGALORE,Mobile,10999,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
b28791fb-27e8-4db4-b29e-ec38a3a753e2,Inbound,Returns,Reverse Pickup Enquiry,The customer care executive is very kind and helpfull,7c1b5481-139e-4c35-b4f6-8bb2d27a33ef,,06/08/2023 07:28,06/08/2023 07:31,06-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
642c0d38-e5ee-41b1-98f4-7024089ce938,Inbound,Feedback,UnProfessional Behaviour,Costumer executive behavior was very good. ,3b76cadb-1f4a-45d7-9c97-ea2d933098ce,,06/08/2023 12:25,06/08/2023 12:26,06-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
417f8a5d-6ff9-4645-8989-de9ab18db52b,Outcall,Product Queries,Product Specific Information,,bbfb0c26-bb6e-4f4e-85a1-616f1d2e0de9,,06/08/2023 18:16,06/08/2023 18:22,06-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
26503ed7-96f5-43b9-a0c7-3716128fc85b,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,69d2082a-309f-4bd7-b557-7d4b7de9a9a7,,05/08/2023 07:00,05/08/2023 07:01,05-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
158d6343-a7a9-4f89-819e-064ae748ff4d,Inbound,Order Related,Delayed,,aa742dba-caff-4a8a-9248-7d5db910de23,,06/08/2023 17:09,06/08/2023 19:55,06-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
7c13fe2f-6e27-4c00-ae94-29b0bcffdeac,Inbound,Returns,Reverse Pickup Enquiry,,93deed1f-17f7-47b1-b97d-f7a1568805de,,05/08/2023 15:25,05/08/2023 15:55,05-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
ec5e7c1d-c904-4f9d-8fe2-1c4797cc32bc,Inbound,Shopzilla Related,General Enquiry,,dd0e2e22-c8db-4e3a-aa3d-c409c60a836a,,06/08/2023 20:12,06/08/2023 23:42,06-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
68c53016-4996-4739-8d35-02a0c53c03a7,Inbound,Order Related,Delayed,,3f79ad21-9ab3-4bd8-925f-749f824e32a9,26/07/2023 08:03,05/08/2023 19:53,05/08/2023 19:54,05-Aug-23,SURAT,Books & General merchandise,869,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
5c6a46f5-fdef-4549-9e2f-93ce8db60916,Outcall,Order Related,Delayed,??,40b1cd3c-3e76-4671-8e19-e853dffacfe5,31/07/2023 12:07,06/08/2023 17:15,06/08/2023 19:39,06-Aug-23,DAMANJODI,Home Appliences,2499,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
0325dc8d-f8d0-44bf-9567-ce0e0898af4c,Inbound,Returns,Reverse Pickup Enquiry,,0f1fc806-643b-494a-9e89-2c0fb820df78,,05/08/2023 07:53,05/08/2023 07:56,05-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
c068674c-9241-4591-9e9e-faddfffd773f,Inbound,Payments related,Online Payment Issues,Provide direct call back option on app ,55dcaa8f-e5cc-402e-b1d1-06f88a4bb97f,,05/08/2023 08:13,05/08/2023 08:17,05-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
05754626-4a72-4247-a971-11f9f45900fe,Inbound,Order Related,Order status enquiry,,d206c46d-373b-4075-876b-6112ffe21c11,,05/08/2023 22:11,05/08/2023 22:14,05-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
e8f4b8c8-0099-4e3f-a2bd-a2b3566625be,Inbound,Returns,Return request,It's very different to contact customer support and you chat support does not understand query easily,9ba82340-f988-42ad-849f-ae67388bb11a,,06/08/2023 13:46,06/08/2023 14:17,06-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
9bef4b75-5d31-4f26-8174-03810e7f62fb,Inbound,Product Queries,Product Specific Information,,e2b0d319-8f68-4673-8478-2c7fe8a870b1,,06/08/2023 17:20,06/08/2023 17:22,06-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
df6b7b60-d545-43d2-929b-8cdf92ecda77,Inbound,Returns,Reverse Pickup Enquiry,,26ff3b2f-6d31-4d84-b1b2-5da486a5dc4e,17/07/2023 18:48,05/08/2023 08:23,05/08/2023 08:24,05-Aug-23,PALAMU,LifeStyle,970,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
52f94511-66e8-4889-8472-628d5ef30798,Outcall,Refund Related,Refund Enquiry,Nothing executive was very good communication was very  good fully satisfied ,80513810-65e4-4ded-a1ba-86298eff3ad8,,05/08/2023 18:55,05/08/2023 18:56,05-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,2
78efcdff-12ae-4ca0-b4e8-adb908d2bab6,Inbound,Returns,Reverse Pickup Enquiry,,5c269cec-65f6-41c6-a122-85823fb6e584,,05/08/2023 19:34,05/08/2023 19:35,05-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
fbb43fb5-327d-469d-ab45-2a52aa929352,Inbound,Returns,Reverse Pickup Enquiry,,09f77b6b-56b1-4317-9c7c-82a8fd995d24,,06/08/2023 13:19,06/08/2023 13:29,06-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
9313fed4-3db5-4d52-8b3a-b95cfd9c8840,Inbound,Order Related,Installation/demo,Very poor response and no details share as takk,a8eea799-2763-469f-a3f3-ff200f02f82b,,06/08/2023 13:32,06/08/2023 14:50,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2c562a5a-a5b1-4181-8202-5c65d427b8a0,Inbound,Order Related,Customer Requested Modifications,,41dd0de6-0519-45ea-bdcb-f89e2c76668f,,06/08/2023 19:14,06/08/2023 19:15,06-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
c0b13e14-bd50-4bab-85dd-5e33c1d1b2bb,Inbound,Order Related,Order status enquiry,Good consultation..,3237af25-d25e-4156-9cef-9286b436b743,,06/08/2023 16:30,06/08/2023 16:33,06-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
9829c5a9-db46-4e6b-b0fa-f1119f660005,Inbound,Order Related,Order status enquiry,Baat kar ke bahut   sir thank you sir mere se baat karne   ,24bfa58f-d6c5-4a17-b7a8-1ada17a92569,23/07/2023 07:34,06/08/2023 09:22,06/08/2023 09:25,06-Aug-23,PALAMAU,Electronics,499,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
a3900010-2b30-4b8f-8631-c0b3e18cec43,Inbound,Shopzilla Related,General Enquiry,,e9df3425-32fe-4cab-b8d1-d0578ad0e73c,,05/08/2023 09:25,05/08/2023 09:30,05-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
960d8f51-091e-43e8-a964-7a2870eed3da,Inbound,Product Queries,Product Specific Information,,2c54d703-b2aa-430c-9a82-1d190c2c0288,,06/08/2023 00:29,06/08/2023 00:34,06-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
208b5a41-b872-4f8a-8bfc-3c8b45e7f897,Inbound,Order Related,Priority delivery,,00879628-66c7-44c0-a235-ed0583c61458,,06/08/2023 18:22,06/08/2023 21:08,06-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,1
5f1679b8-9d86-4134-94f1-89e0b5a8998c,Inbound,Returns,Fraudulent User,,d6a9bf3e-e3e1-47a1-a5b0-3b984fc3b29a,,06/08/2023 18:48,06/08/2023 19:04,06-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d9e71494-c0f5-4934-a92d-45487696d853,Inbound,Order Related,Installation/demo,,ffb75a69-2b99-40db-96bb-08c65aa49878,,05/08/2023 10:34,05/08/2023 11:09,05-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b2b7c287-3828-4a44-b184-bed4b7ef83cc,Inbound,Returns,Return request,Conversation remain helpful.,1a7abb4a-aab9-4319-92e0-7c8966fa654d,,05/08/2023 18:57,05/08/2023 19:05,05-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
9124d09b-d5bf-4279-b2ea-d6dd47af6b51,Inbound,Returns,Wrong,,0c8cfdca-eb3a-4395-8038-f4584d440656,,05/08/2023 20:30,05/08/2023 20:35,05-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
68d8e009-9d0e-42eb-90b1-b79af67c5c66,Inbound,Shopzilla Related,General Enquiry,,bab83aa4-7bec-4bec-8016-f7f360604492,,05/08/2023 20:44,05/08/2023 21:57,05-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
256e0d68-e2b1-41db-88c0-ae8bbd31758f,Inbound,Returns,Return request,"Now the coustmer care person I spoke to talked to me very nicely and fixed my problem, I give them 101 out of 100 marks",3b36e7c2-0ab9-4e61-ae31-b3b079ee7a18,28/07/2023 18:12,05/08/2023 23:13,05/08/2023 23:18,05-Aug-23,TAL,Electronics,1349,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
4108559a-d31e-4a47-8898-531542e64a53,Inbound,Returns,Service Centres Related,,383c3ab6-b33b-46a7-b951-f0a03bc8dcd9,,05/08/2023 18:06,05/08/2023 18:12,05-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
ecf8a17c-51db-4c71-99b6-085dba84478a,Inbound,Shopzilla Related,General Enquiry,Very good performance,d4e0b0e7-5892-4bcf-82d5-f14c03abe736,,06/08/2023 07:43,06/08/2023 07:48,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
de3cd411-1ed5-4060-a8bf-0a6348282e9b,Inbound,Feedback,UnProfessional Behaviour,Thank you for helping me with best quality assurance ,a2538140-b890-4417-8913-448495c7f2b2,,05/08/2023 16:50,05/08/2023 16:51,05-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b595d4c3-1157-4264-bd2b-69208d0f9595,Inbound,Product Queries,Product Specific Information,,4d5c6fb3-3bad-498d-871f-c6237a13358e,,05/08/2023 16:55,05/08/2023 18:16,05-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
afa5952a-66d6-4e5d-8b8d-c09c36c52d20,Inbound,Returns,Reverse Pickup Enquiry,,28663dca-d1cd-4c31-b63a-97ab9ab74ca8,,06/08/2023 11:33,06/08/2023 11:40,06-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
5ebc8637-3262-452a-a55a-f037eedc37ea,Inbound,Order Related,Delayed,I satisfied the customer service.,aa5577c1-0f94-49d0-bc9d-303c2be59151,,06/08/2023 23:18,06/08/2023 23:22,06-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
ac498d3f-8d25-4b4c-ae7b-c72c1effb626,Inbound,Order Related,Order status enquiry,,ffbb9585-8cab-4798-a6ad-71d01d4861cc,01/08/2023 17:21,06/08/2023 17:19,06/08/2023 17:41,06-Aug-23,SURAT,Books & General merchandise,90,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
b20e91df-c13a-4809-a32e-d2b5bd170c5a,Email,Refund Related,Refund Enquiry,It takes a lot of time,4e07b837-171e-4f3c-a020-11e39aaf862f,,06/08/2023 16:04,06/08/2023 16:05,06-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
075d139f-9d68-4e85-affe-26d17ae476e8,Inbound,Order Related,Delayed,Excellent job ,1be071f8-ee5e-4a63-a1f7-4b7edebf1a44,28/07/2023 02:11,06/08/2023 09:07,06/08/2023 09:08,06-Aug-23,SARAN,Books & General merchandise,63,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
687ecf7f-e977-4c93-9245-65d5a9b49bf0,Inbound,Returns,Fraudulent User,Bohut acchi se bath kiye Madam . Mere   bhut achha  . Thank you madam. Thank  . ,fe62ffbc-b558-4ed8-a1a8-e2eec26458bb,31/07/2023 10:17,05/08/2023 14:17,05/08/2023 14:22,05-Aug-23,PATNA,Electronics,1199,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
d94031a9-79cf-42cd-ade2-ee77451e232c,Inbound,Order Related,Order status enquiry,,674ff53a-3b74-4c66-a0ff-142dbeb73542,,05/08/2023 09:27,06/08/2023 22:22,06-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
a904860e-5ee3-45ab-82ab-37d0cbf61cf1,Outcall,Order Related,Customer Requested Modifications,,72c1f2d3-fd3f-46b6-bea8-483596cb903e,,05/08/2023 11:32,05/08/2023 11:33,05-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0bd6baf7-3196-4468-a489-0404cdfe22ea,Inbound,Returns,Reverse Pickup Enquiry,,7506620d-06ba-4bb7-b11d-b502331d5e82,,06/08/2023 11:28,06/08/2023 11:36,06-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
2efd9e38-3911-4141-b119-def5d3b5392e,Inbound,Returns,Reverse Pickup Enquiry,,3753aecb-95d6-4e9e-b186-288f5a82379f,,05/08/2023 12:30,05/08/2023 12:34,05-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
ded8e48f-924a-487c-b062-60f629c20650,Inbound,Order Related,Delayed,,b40f4d2b-e975-41eb-8b5b-9ae99deeb0a7,,05/08/2023 15:34,05/08/2023 15:34,05-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
87f12c50-3976-4ee6-80fe-eb419f907c12,Inbound,Returns,Return request,I am satisfied to communicate with shivani the executive of Shopzilla. I really happy with the service ,12fa9dcb-636f-4e5b-8a96-dbceeabb6623,,05/08/2023 20:28,05/08/2023 20:31,05-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
d50d8cf7-52ed-42cb-8b35-da3417d4508f,Inbound,Returns,Damaged,Ensure proper delivery of the product.,e962aa6b-98a2-4784-87e3-9bb2f85cea06,,06/08/2023 08:53,06/08/2023 09:11,06-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
59100ee3-cf28-4a2a-bbeb-a81a3be50912,Inbound,Order Related,Order status enquiry,,61803024-65a2-4278-a01f-6456f6c5b82b,,06/08/2023 19:51,06/08/2023 20:26,06-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
08a3b65e-d731-4037-9557-06f3da6a832b,Inbound,Order Related,Order status enquiry,Very worse service ,83e2d5bd-5f42-4e4e-9f1f-fc9a9d309649,30/07/2023 16:58,06/08/2023 16:45,06/08/2023 17:54,06-Aug-23,BEED,Home Appliences,4299,,Desiree Newton,Emma Park,John Smith,0-30,Morning,1
a0b04b67-130c-437f-8462-de87c2c391aa,Inbound,Returns,Reverse Pickup Enquiry,Good response ,f3f6fe98-99dd-40b5-ac3a-1dc07257a90f,24/07/2023 14:45,05/08/2023 19:16,05/08/2023 19:17,05-Aug-23,NEW DELHI,Electronics,1599,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
4e3e5840-1a9a-48cd-979d-e9d60dc2bfe8,Outcall,Order Related,Order status enquiry,,2413b40e-f89b-4445-93f6-2f1bf05bacdb,03/07/2023 18:29,05/08/2023 14:17,05/08/2023 14:19,05-Aug-23,SURAJPUR,Home,599,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
8aaac250-9122-4fb9-a2e7-d4127a8874ce,Inbound,Order Related,Invoice request,Your CSE    is really helping and kind she helped me alot solving queries related to my order,72d94946-b1a9-433a-b5e9-9c9ea0a1b04b,,05/08/2023 14:24,05/08/2023 14:27,05-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
689ab17f-ea5b-4801-bff1-2e4f1b01e6ba,Inbound,Returns,Return request,"It's good to receive the call of customer executive within minutes and solving the issue ,, ",21f3dc5b-b6a6-4b03-896f-c1ae6be362ad,,05/08/2023 15:53,05/08/2023 15:55,05-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6175b41e-fab3-4001-9f50-c3bc91be2859,Inbound,Returns,Reverse Pickup Enquiry,,6233da39-da4f-4c9e-851b-a8bd9563cb2f,,05/08/2023 16:38,05/08/2023 19:57,05-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,1
58ed7fbd-e7f3-4147-8800-ae06c0f44d22,Inbound,Returns,Return request,,ee037a60-dd53-4b8f-812a-a85ca0681cca,,05/08/2023 18:37,05/08/2023 18:39,05-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
259de598-7548-49cc-97b1-f0b5bdf8b91c,Inbound,Order Related,Order status enquiry,,5de2440d-401b-42b3-afa8-ef1080f891e1,,06/08/2023 20:57,06/08/2023 20:59,06-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
60195452-cbfa-4b81-9291-9c622a5c687b,Inbound,Refund Related,Refund Enquiry,,148fe1da-1dc3-4bf0-a157-15221befbf13,,04/08/2023 20:48,05/08/2023 11:31,05-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
f0278960-39cc-4f2e-ac65-6f2febd2fe09,Inbound,Order Related,Delayed,,61cadbf7-3de6-48b8-a920-fd10968dfbef,28/07/2023 23:04,05/08/2023 23:53,05/08/2023 23:58,05-Aug-23,LALGANJ,Books & General merchandise,366,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
38871a3c-95cb-4206-91dd-1ffa9f219aef,Inbound,Order Related,Order status enquiry,Please confirm befor receiving order seller are not frod and chek the quality of product I had received 2 time defective product throu same seller.,3d8811c7-f7a7-4068-a12b-f99e2327a178,,05/08/2023 19:51,05/08/2023 20:20,05-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
953a3747-2c01-49c6-a7a9-b33b83307864,Inbound,Shopzilla Related,General Enquiry,,b80a523f-1070-467a-ad3b-de7d4107f59b,,06/08/2023 15:17,06/08/2023 16:47,06-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6d455a63-f423-4717-8330-fb3a837eae05,Inbound,Order Related,Order status enquiry,,4f96e170-deae-424a-b223-86b5bfd44baa,,06/08/2023 21:54,06/08/2023 21:55,06-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
031667c0-fc50-4e53-bd04-e600befbc330,Outcall,Returns,Return request,Must teach to treat the customer with respect and peace.,4b21425a-4159-4b6a-ab60-6df7bad9c3bf,01/08/2023 05:10,05/08/2023 10:19,05/08/2023 10:21,05-Aug-23,BHUBANESWAR,Electronics,799,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
db0bdd58-5300-4a6c-b7ad-40bf1dadd48c,Inbound,Returns,Reverse Pickup Enquiry,,25825bde-0b6c-42a0-8ebe-53a499259c44,,05/08/2023 10:42,05/08/2023 10:43,05-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
949bd50a-486c-4fe6-9f43-a39dabca6ff0,Inbound,Returns,Reverse Pickup Enquiry,.,501cf2ce-c23e-43dc-b1b9-fa0aef16dc2e,,05/08/2023 23:14,06/08/2023 02:11,06-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,3
1206a14f-a115-4e3e-870c-01f317c4e437,Inbound,Cancellation,Not Needed,,c50e2482-5662-4dad-ac65-c984247c97a7,,06/08/2023 13:22,06/08/2023 14:14,06-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
95169fb1-8784-4652-a0f5-35a292cc0347,Inbound,Returns,Wrong,,689d63da-bb86-4402-8244-cd1e506b2e25,,06/08/2023 14:34,06/08/2023 14:40,06-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
282662d8-4bad-4084-8c24-27161dc69f50,Inbound,Returns,Return request,,5d92acce-b169-4213-878a-ed3bf0315d1b,,05/08/2023 14:32,05/08/2023 14:39,05-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
cd428aa0-81b6-4ab7-9627-ef235f156839,Inbound,Shopzilla Related,General Enquiry,If am connecting through Shopzilla then it's the Shopzilla responsibility to provide resolution,48d30f64-ef7f-4655-be76-5dc51090549c,,05/08/2023 19:47,05/08/2023 20:20,05-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,1
cb22ea45-df35-48de-863b-952b8ec81a15,Outcall,Returns,Reverse Pickup Enquiry,Ok,13b1a677-95d7-4070-ba83-11f97d88360d,,06/08/2023 00:11,06/08/2023 00:12,06-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
db99b359-6341-422d-9582-13c6f2c27633,Inbound,Order Related,Delayed,,2c6857f9-2320-482d-9617-f97982ffd7e4,,06/08/2023 10:28,06/08/2023 20:32,06-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
f6c9838d-12ad-4ce3-9857-a330854d3ca6,Inbound,Payments related,Online Payment Issues,Good behaviour and I am satisfied this person.nice person ,ae3cd5eb-3b34-46ab-8150-3cd32efcea24,,06/08/2023 13:48,06/08/2023 14:05,06-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
1cd20941-906a-4702-aa5f-bf2ab4e85f3b,Inbound,Product Queries,Product Specific Information,,ca12ff17-2297-458b-b742-4f54f9a9673a,,06/08/2023 16:37,06/08/2023 16:40,06-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
b369f1e3-f8f3-46f1-a8de-2bea1d9ee2fe,Inbound,Order Related,Delayed,,f68a6b3b-a288-4434-9dda-6276a3640855,27/07/2023 23:50,06/08/2023 00:26,06/08/2023 12:47,06-Aug-23,CHENNAI,Books & General merchandise,268,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
207df857-584e-437e-b4b0-bd506b6d6863,Inbound,Returns,Wrong,Very humble and helpful person ,a5dd946e-c8c6-41d3-8a71-ca0bf1ca3959,30/07/2023 22:19,05/08/2023 10:28,05/08/2023 10:30,05-Aug-23,LUCKNOW,Electronics,15499,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
4ae36032-06ae-44dd-8a08-f160688d8998,Inbound,Returns,Reverse Pickup Enquiry,,ac52b28b-c105-49c7-8ce2-c660ff9dccac,,05/08/2023 09:25,05/08/2023 12:08,05-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
b7c6c36a-b995-4a42-ac44-5ad744ed64f6,Inbound,Returns,Return request,,f7d3bbbe-cc57-4286-bdb7-dd52de54c5fb,,06/08/2023 08:39,06/08/2023 08:42,06-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
1c8cbf75-a022-4895-b795-93229989be7d,Email,Returns,Damaged,,09acddc6-293f-4c2a-bd5b-53a845245567,,06/08/2023 20:34,06/08/2023 22:20,06-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
793594a1-ff46-46ca-946f-27b70bde8a6a,Inbound,Refund Related,Refund Enquiry,,bd1eb377-ba76-4b19-9ea7-9b5d2d81d975,,06/08/2023 18:21,06/08/2023 21:21,06-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5cc33581-3c36-4351-aa1d-907cad81086a,Inbound,Returns,Reverse Pickup Enquiry,,2c03807e-63f5-44f7-b776-8b5bf3e8ceb6,,06/08/2023 18:40,06/08/2023 18:43,06-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
7d17a1f3-5b31-4a1f-98fb-9f1dc9b2efd9,Inbound,Returns,Missing,Nice experience sir,928872b6-edd4-4546-a93d-221fcceb5525,,05/08/2023 16:07,05/08/2023 16:16,05-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
2513c2f0-48ff-465c-89fe-c2adb89abdba,Inbound,Refund Related,Refund Related Issues,,e7f950c3-c14c-4b50-bd49-7129205cb00b,,06/08/2023 15:00,06/08/2023 15:03,06-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
50a80aae-5192-426a-a951-9bc0ffd8b737,Inbound,Refund Related,Refund Related Issues,Thank you,d451b07a-11df-441e-8770-79ccb787f48b,,05/08/2023 17:09,05/08/2023 17:10,05-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e0b8c9fb-af5d-4b0e-b473-79eab108a900,Inbound,Order Related,Order status enquiry,,76b5706f-4bdb-49b0-9ee2-312cb25462df,,05/08/2023 19:43,06/08/2023 09:14,06-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
14cd0b35-428f-4b04-ad88-c3a806b344cf,Inbound,Returns,Reverse Pickup Enquiry,,5f658e28-23be-4fd5-b28d-b3ac2da3147d,,06/08/2023 11:25,06/08/2023 11:27,06-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
461d9638-2ee7-4f27-9493-84be41247bb5,Inbound,Returns,Reverse Pickup Enquiry,,8dd551c0-84c0-4e0d-b733-800c0305c316,,06/08/2023 18:49,06/08/2023 20:57,06-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
9b227c85-f985-44fd-bbad-fba108c1b9f6,Inbound,Refund Related,Refund Enquiry,,de2ee84a-f0bd-4195-a061-f67977aba281,,05/08/2023 05:15,05/08/2023 05:16,05-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
b7d90238-c094-4a71-be87-8b6f2e5909d9,Inbound,Returns,Reverse Pickup Enquiry,,ad618827-eb54-444d-92c2-3ed51102f491,,05/08/2023 07:15,05/08/2023 07:20,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
d28b1a18-33ac-43c0-a0e8-771d3a369aed,Inbound,Product Queries,Product Specific Information,Jab hum return request bhejte hai hume pata hota   mujhe hi cheat kiya jayega baar baar pic bhejo baar baar cancel hoga phir return dalo ek baar me kuch   hi nahi pate seller ka ghatiya product   ka   to customer hi cheat kiya   ka paisa deta hai ki   product to kahi     to customer ko bevakoof bana   bech hi dega....now you are a cheater company...very bad,7ef776e7-8d34-4bbc-a3bf-7be78d091b1b,,05/08/2023 14:17,06/08/2023 09:43,06-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
60a391fe-8556-433b-ac24-2d21f3713f4b,Inbound,Order Related,Delayed,Good,81f8f4c2-6b39-4adb-a400-ac26e745d906,,06/08/2023 19:43,06/08/2023 19:44,06-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
5884a3c6-cec6-4cf5-bd8c-c77853776610,Inbound,Shopzilla Related,General Enquiry,,41fd3557-af68-42f2-8f92-d75c570fa201,,05/08/2023 12:50,05/08/2023 12:53,05-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,3
6657fbd4-23bb-4839-bf65-81bae5918e02,Inbound,Returns,Reverse Pickup Enquiry,,842984f4-16b3-4878-83e8-cd6a6f02591c,,05/08/2023 22:21,05/08/2023 22:22,05-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
332e9ff8-7174-4dcb-a543-448d5aaa1b6b,Inbound,Order Related,Delayed,,e8f87292-13b5-4248-9758-df9ecd8884f0,,06/08/2023 18:40,06/08/2023 18:45,06-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
e53794ac-ddae-47b0-bc37-5318aa96da0c,Inbound,Returns,Reverse Pickup Enquiry,Every thing is perfect no issue regarding feed back ,a309b680-396c-4046-abc5-3d5aa70d292b,,06/08/2023 22:42,06/08/2023 22:43,06-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
5eec88a6-56ec-4201-8acc-434a1b93af6c,Email,Refund Related,Refund Enquiry,,dfafb29b-8b0a-47f1-8b22-8488ca7e0244,,05/08/2023 09:39,05/08/2023 09:44,05-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,3
6aead387-8b71-449c-bf91-9b9ecd3cf502,Inbound,Order Related,Delayed,,e5744a8f-4fd0-4bea-baa7-160dd12d0036,,05/08/2023 10:40,05/08/2023 10:42,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
959e75a4-2483-446f-a0ba-2971b9cfcd5f,Inbound,Returns,Missing,Ok,455cb517-23ad-4a40-9c0b-81759663940f,,05/08/2023 12:12,05/08/2023 12:17,05-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
7a23ea86-3456-4963-9278-1063919e506a,Inbound,Order Related,Delayed,,5184cba4-d935-4fea-a51e-2c048cc6f37e,,05/08/2023 23:29,05/08/2023 23:33,05-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
8aef92c4-866a-435b-a9c0-f9f9347c64fa,Inbound,Payments related,Payment related Queries,,6517981b-f7cb-49be-b9e7-991bedf8b195,,06/08/2023 12:07,06/08/2023 12:12,06-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
57bd6dcd-79e7-4462-bd1f-79ca9f20f527,Outcall,Returns,Return request,,79a6ee04-41f6-4881-86f7-3656c29ff0a9,,06/08/2023 20:41,06/08/2023 20:46,06-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
33f63466-2922-41b2-92ee-0fe809295e56,Inbound,Shopzilla Related,Signup Issues,VERY GOOD SERVICE,d5cb73a8-7b53-409c-8ec5-f340ea4249c6,,05/08/2023 13:32,05/08/2023 13:35,05-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
f2fb1621-a82d-4d8a-83ab-a638471b0498,Inbound,Order Related,Installation/demo,,ba4b12ca-e83b-4429-be46-be1892333637,,05/08/2023 16:30,05/08/2023 16:32,05-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
6a558d91-365b-45c0-886b-13ccc317427a,Inbound,Returns,Service Centres Related,Good one,22d587d5-98c3-45d2-bd7f-e0174181d604,,05/08/2023 20:07,05/08/2023 20:37,05-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
66e0bde4-4ac6-49f7-9128-6042e87d99dc,Inbound,Returns,Reverse Pickup Enquiry,Nice,d06cbf71-b269-4230-aa51-dc7e774058e1,,06/08/2023 17:23,06/08/2023 21:39,06-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
369bb644-a9a4-4e7f-b0f1-b05c5e1f3889,Inbound,Order Related,Delayed,,ea7dc29d-a2ee-4d52-ae33-c16baa79ab47,27/07/2023 22:20,06/08/2023 17:30,06/08/2023 17:33,06-Aug-23,GHAZIABAD,Books & General merchandise,575,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
ea37768f-21e7-4c30-9dc0-f07c8c19f1c5,Inbound,Refund Related,Refund Related Issues,,bcd6b10b-a6f8-420f-b34e-5d86dd5656a7,01/07/2023 18:20,05/08/2023 07:38,05/08/2023 07:39,05-Aug-23,NANDED,LifeStyle,1399,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
76727314-0cbe-4f1f-adca-4bcd2ad66562,Inbound,Order Related,Order status enquiry,,d4954493-eec9-4580-b9b4-510811fd04a9,,06/08/2023 21:54,06/08/2023 21:56,06-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
8f124e53-0406-4069-9a06-14f332cf0de4,Inbound,Offers & Cashback,Instant discount,,9e9c8424-3358-455e-926a-3f51309a319d,,05/08/2023 08:10,05/08/2023 08:11,05-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4eee40d8-14a5-43ce-9772-a589c7b5563b,Inbound,Returns,Reverse Pickup Enquiry,,cb23cb35-3155-482c-93ed-d3e9da38e908,,05/08/2023 12:56,05/08/2023 12:57,05-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
87eab4d8-a265-4902-9d75-0e69b2df04cb,Inbound,Payments related,Online Payment Issues,Good,1520d8bb-6ab9-4f2d-86b6-edf374d8a48b,,05/08/2023 16:54,05/08/2023 16:55,05-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
c4d771c9-22e4-44e0-a647-d44415668127,Inbound,Product Queries,Product Specific Information,,f2325add-36f0-42c1-b6d3-f2964b3bfb92,,06/08/2023 06:39,06/08/2023 06:41,06-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
7697eeab-b30e-4cd2-b6eb-cbff549b19f9,Inbound,Returns,Reverse Pickup Enquiry,,52be84e8-6335-41c3-bf15-6b35da77b93e,,06/08/2023 13:51,06/08/2023 13:54,06-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
8dd8a3f0-5486-4e02-8318-27da12bb0172,Outcall,Order Related,Customer Requested Modifications,,f749c9a8-3262-45d2-894e-44e7cfa17651,,06/08/2023 15:33,06/08/2023 15:36,06-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d9bd74d7-5251-4bcd-bc80-af309eb36c58,Inbound,Returns,Exchange / Replacement,Very nice feedback ,2d1e2437-0236-4fa4-b195-be1b44f51071,,06/08/2023 17:00,06/08/2023 17:14,06-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
1d9b8b28-0831-4942-8937-04497f0f22b3,Inbound,Returns,Reverse Pickup Enquiry,Good ,167456b7-22fe-4396-aaf0-77ab4e8e3fc8,,06/08/2023 20:14,06/08/2023 20:16,06-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
b01e59a3-bc58-415e-ad48-5322bddf6f46,Inbound,Returns,Service Centres Related,,56c6dd37-c8af-44b7-b6d3-bb2c9c6a9167,23/06/2023 08:56,06/08/2023 14:42,06/08/2023 14:45,06-Aug-23,SURATGARH,Electronics,1299,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
024d90c2-b45a-4298-ac68-f4f2633ea175,Inbound,Cancellation,Return cancellation,Good support for customer,7fbf8218-6893-4248-8127-8158398b10d0,,05/08/2023 11:36,05/08/2023 11:39,05-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
dced5b04-88b6-4ce0-b749-7d9e8ee6f139,Inbound,Shopzilla Related,General Enquiry,,f70f1343-0f54-4b0b-b8d0-95a3963e5d74,,05/08/2023 10:56,05/08/2023 11:31,05-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
2de7c0c9-ba89-4d14-904c-35cacd2dc6d8,Inbound,Order Related,Delayed,Nice ??,9c0b9c38-a47f-4e57-9f4c-1fd68e1e1ea7,,05/08/2023 20:04,05/08/2023 20:05,05-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
af35a17b-0ffb-421e-9cd1-61390dd39dc2,Inbound,Returns,Return request,,4b4173d3-4386-46ac-b889-19e2ce16bb03,,05/08/2023 13:45,05/08/2023 15:38,05-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
66894ab2-f937-4bdd-9548-7711e182945d,Inbound,Returns,Reverse Pickup Enquiry,,28031aca-c3f7-4a74-87d3-40057d7f6996,,05/08/2023 17:07,05/08/2023 17:08,05-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
84d6ec82-4fa2-4f62-a25e-de8549064025,Inbound,Returns,Missing,,9738719e-faf3-48be-8f32-10e28f0476ea,,06/08/2023 16:45,06/08/2023 16:51,06-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
1776f28e-8fb6-4e2e-bf9e-5579cb3be5c8,Inbound,Order Related,Installation/demo,,d361b86f-8068-4a05-8d54-2cdeda58fdc2,,05/08/2023 12:20,05/08/2023 12:27,05-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c99781fc-91f0-4fdd-a273-ea1d4b66570d,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla app par customer care number Likha   kare jisse koi bhi customer     call kar sake thanks ,54ced541-cdc6-4e34-8ffe-957c38d76f35,,05/08/2023 14:41,05/08/2023 14:50,05-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
254202df-2334-4f62-beb7-3d486579a1ef,Inbound,Order Related,Installation/demo,Mast,0ec1ade9-3505-4d67-9676-8a43fa853efb,,05/08/2023 19:07,05/08/2023 19:08,05-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
f71813cf-db56-45c1-b449-5328f2cdde99,Inbound,Refund Related,Refund Enquiry,,b39fd17f-3051-4b1e-9125-a2c2b513eedd,,06/08/2023 10:26,06/08/2023 12:59,06-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,3
063000bb-ac9d-46f7-81b8-a7eeca10c30a,Inbound,Returns,Return request,Exicutive was such a humble nd kind person ,ae25676c-22e3-43ee-9bda-d6cf2703e334,,06/08/2023 12:23,06/08/2023 12:27,06-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
d0befc28-2fb0-4518-9022-92de007c2969,Inbound,Returns,Reverse Pickup Enquiry,,164cf411-d73b-4a7f-8021-8878f1472edf,,06/08/2023 15:59,06/08/2023 20:43,06-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
cc0d58e4-418d-472c-8d78-5ef665271c77,Inbound,Returns,Reverse Pickup Enquiry,,53ffbc4e-e016-47a6-83f8-9eab3243f526,,06/08/2023 16:57,06/08/2023 17:11,06-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
b80b9005-4736-4424-af5d-b37e19309f7b,Inbound,Cancellation,Not Needed,,438730bb-5608-4d78-87a2-d06d795d4ff7,,05/08/2023 10:48,05/08/2023 11:21,05-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
142c19f4-f5ee-4269-ab37-f3ffe4b83a56,Inbound,Product Queries,Product Specific Information,,4d8f178e-a067-4015-8dce-9015e0dd5f41,,05/08/2023 22:57,05/08/2023 23:05,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
49553b57-f255-466b-955b-ee9732612f56,Inbound,Returns,Reverse Pickup Enquiry,,49b3a5d3-989a-4e13-9d59-6d92bc4dfbcd,,06/08/2023 05:52,06/08/2023 05:54,06-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
836fd8ea-bbe8-4a5b-9fa5-d34d7cda11db,Inbound,Returns,Wrong,  customer support services for providing great customer support and resolving issues ....,59e5e553-196c-40ae-a0bb-463f62fbfc36,,06/08/2023 18:54,06/08/2023 19:04,06-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
67222e4d-a3ae-417e-89fa-ff5b8266727b,Inbound,Order Related,Installation/demo,,3c8ae0e0-ce19-4765-a20b-d75f6668a592,,05/08/2023 18:32,06/08/2023 20:31,06-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,3
65554740-2201-4cf2-a987-2083f6bde650,Inbound,Returns,Return request,,8efe4bc0-06e7-405b-aa7d-7387011f6341,,06/08/2023 14:00,06/08/2023 16:39,06-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
0df2d098-6489-42c6-9daf-ab45a67f9d70,Inbound,Product Queries,Product Specific Information,,f9e832ea-715b-4465-8ecf-67046d87bfff,,06/08/2023 17:24,06/08/2023 17:26,06-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
0976d49b-0847-4f48-8e79-6ba4a2253368,Inbound,Returns,Return request,,437ab0f0-e7b8-42fd-8353-1b2ee2c9c229,,06/08/2023 19:13,06/08/2023 19:21,06-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
a60fbb4d-a574-4ae3-9406-096059273e97,Inbound,Returns,Reverse Pickup Enquiry,,2b983c4c-a976-47cb-bda0-9dd2b0871140,,06/08/2023 21:51,06/08/2023 21:54,06-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
c3b60d19-2d6a-480a-ab69-75925c6dc54e,Inbound,Order Related,Order status enquiry,,077a3792-14ba-4880-8f81-a7a746c72892,30/07/2023 21:43,03/08/2023 16:12,06/08/2023 23:58,06-Aug-23,BALESHWAR,Books & General merchandise,201,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
45d4d799-293d-4bce-8fbc-fd165769a202,Inbound,Product Queries,Product Specific Information,,8bb5c18b-ed90-42ae-aa93-a4213cafdcac,,05/08/2023 20:37,05/08/2023 20:38,05-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
38edce6e-e4b2-4a53-8eb3-b23601c693b9,Inbound,Order Related,Delayed,Plz solve fastly ,e9cf0f8a-bf12-4aa3-a232-41770d9b229e,,05/08/2023 20:44,05/08/2023 23:16,05-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
75c2ba2d-3d3d-4de1-a513-6577f566863a,Inbound,Shopzilla Related,Signup Issues,The customer care executive was very brilliant person .,8e3a807b-611a-4f9c-8708-6420d4e72072,,05/08/2023 22:34,05/08/2023 22:50,05-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
8307efae-3f6f-4744-b9ae-d7a11768c64a,Inbound,Returns,Return request,,2b7363d0-d195-4f23-afe0-65d9513b0385,,06/08/2023 22:40,06/08/2023 22:49,06-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
bceb6e44-78b2-470e-802d-9bb5a8dc44b7,Inbound,Cancellation,Not Needed,,2425f345-1ec3-4464-ba9c-915aa50d8787,29/07/2023 13:25,05/08/2023 21:47,05/08/2023 21:49,05-Aug-23,ERNAKULAM,Home,559,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0a06a68e-5109-4257-8ca5-bf38ea63d221,Inbound,Returns,Technician Visit,Resolve issues on priority,abc4bc25-8d97-4988-aa31-0525fe0d1646,16/06/2023 20:09,04/08/2023 12:28,05/08/2023 20:48,05-Aug-23,ERNAKULAM,Furniture,14449,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
eb2de0d1-8e8d-41bd-aa2d-98c8474afa72,Inbound,Shopzilla Related,General Enquiry,Good to talk with customer care for my issue of pay later and emi option..  ,f80314c4-2509-4ee3-a04b-1165f651708d,,06/08/2023 06:43,06/08/2023 06:47,06-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
23ad877a-6fe2-4a4f-90b0-a0a8a159b4d1,Inbound,Returns,Exchange / Replacement,,92688463-e263-465f-8020-cfd4bb1b7362,31/07/2023 20:37,06/08/2023 07:35,06/08/2023 14:26,06-Aug-23,CHITRAKOOT,Mobile,10999,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,1
bc95d0ba-cca0-4de2-b1bc-862d021711ba,Inbound,Returns,Return request,,276b5755-ac79-4b64-a54e-ea3a72a66ef1,,05/08/2023 09:18,05/08/2023 09:21,05-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
ad1aa749-040f-43a2-9619-52db293d40ce,Inbound,Shopzilla Related,Other Account Related Issues,No help,c2180cfe-5c80-4994-80ba-1825c66f1b49,,05/08/2023 20:50,06/08/2023 19:31,06-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,1
3a45804f-05b6-4435-bcbd-9b4652249731,Inbound,Feedback,UnProfessional Behaviour,Very bad service ,22316ced-0ae9-47a1-b8d8-479e73ad3e6f,,06/08/2023 10:49,06/08/2023 12:00,06-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
403bc412-f7b5-4c2d-99af-8d8f72168932,Inbound,Returns,Reverse Pickup Enquiry,,bfebed83-349f-453f-a068-02b3f7e84725,,05/08/2023 11:08,05/08/2023 14:24,05-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
5625729b-deeb-4c55-85b2-c98266cdba01,Inbound,Order Related,Order status enquiry,,e42b4560-ca22-42ac-9a9c-263642b94e22,,05/08/2023 15:42,05/08/2023 15:44,05-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
666578aa-3362-48b0-9e7a-d776293f941a,Inbound,Returns,Reverse Pickup Enquiry,Always good,a6bbd8d3-d3cd-4682-be1b-31e2a9ee2a30,,05/08/2023 19:28,06/08/2023 14:56,06-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
daad6eb7-1deb-42f9-8d1e-01414f1de655,Inbound,Returns,Reverse Pickup Enquiry,,1992ac22-5029-4366-bfa4-114a0314640b,30/07/2023 15:28,04/08/2023 20:43,05/08/2023 10:43,05-Aug-23,PHAGWARA,Home Appliences,14999,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
0ea4514a-c2fa-42f3-baa7-6831f079055d,Inbound,Payments related,Card/EMI,Shopzilla pay ,9f952222-b2ff-4e5a-b717-565f8beb0b30,,05/08/2023 13:13,05/08/2023 13:16,05-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
f13133e6-6f12-4301-9f07-b1504d15a1a8,Inbound,Product Queries,Product Specific Information,,1536babb-eb36-4f0c-9031-447639e3f1da,,05/08/2023 16:17,05/08/2023 16:47,05-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
f0007053-558f-4225-8dc5-e78428853923,Inbound,Order Related,Delayed,,1627fd17-dacf-4794-94c7-7d24e2daa893,,06/08/2023 17:02,06/08/2023 17:03,06-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
cc606fab-3e2b-4481-a4b8-9b787090303b,Inbound,Order Related,Delayed,,48562d7f-331e-4cd7-a06f-1e118ba3a1d4,,05/08/2023 16:07,05/08/2023 16:11,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
05d6a9b6-02a6-47b7-b9b7-b3f10f615776,Inbound,Refund Related,Refund Enquiry,,86e7fcba-e202-41b4-b48e-2bc7b848e311,,05/08/2023 20:37,05/08/2023 20:42,05-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,3
f0132c01-4f2d-4fae-98bf-a132784434dd,Inbound,Returns,Fraudulent User,Good service by team,053ed0c4-b566-4bdf-939f-15b47f9eb069,,06/08/2023 11:50,06/08/2023 11:53,06-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
052b4704-b536-4201-b9c5-138febe181ef,Inbound,Order Related,Order status enquiry,Good help sir ,cc38a7e9-760f-4cba-b116-06fcf10eaf8e,,06/08/2023 13:06,06/08/2023 21:26,06-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3faea74f-4de5-4587-bc07-e093b8396b6d,Inbound,Order Related,Order status enquiry,,575cc018-6087-499e-852b-f9cc39558084,,05/08/2023 17:37,05/08/2023 18:12,05-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
a0e7b3d3-405f-4a59-a44a-a6b592d6a9a6,Inbound,Cancellation,Not Needed,,ba89fea0-38cb-44fc-8c06-9fb6c613be12,,05/08/2023 19:36,05/08/2023 19:43,05-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
f5c215da-22dc-4fa5-98c8-45ac3771bcd5,Inbound,Product Queries,Product Specific Information,,ef168bfa-72f3-44fc-a898-6ae7429c028f,,06/08/2023 16:14,06/08/2023 16:16,06-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,4
99049aeb-2449-40fb-b42f-a5fae63f15d6,Inbound,Order Related,Customer Requested Modifications,,b014d73b-b56d-4119-a157-a96228ee7c13,,06/08/2023 20:42,06/08/2023 20:44,06-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
e9945330-6fd0-42fc-beb7-c4cfcdb9c619,Inbound,Order Related,Order status enquiry,,9b760bd6-1ca1-4e3c-93d1-29affc15e9c8,,05/08/2023 15:03,05/08/2023 15:06,05-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
73efab38-7714-4385-834d-61883753eb94,Inbound,Returns,Reverse Pickup Enquiry,,adf55edc-204f-4355-81ef-395fe4f2846d,,06/08/2023 08:51,06/08/2023 20:45,06-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a6791492-6a29-450b-b6a6-b01417dc2cb0,Inbound,Cancellation,Not Needed,,140bcc74-e12f-4a25-bb2c-36e20cc67477,,05/08/2023 21:59,05/08/2023 22:49,05-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
4e8a2a85-3577-4720-a94c-610efa05f583,Inbound,Returns,Reverse Pickup Enquiry,,0514b038-d085-4b7a-b905-3da1a1670e40,,05/08/2023 16:43,05/08/2023 16:55,05-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,1
b859fecd-015b-42de-9afb-446165977a97,Inbound,Product Queries,Product Specific Information,,1d6b746c-1191-4dcd-b459-938100ffed32,,06/08/2023 09:28,06/08/2023 09:36,06-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
7e6876b1-de79-4ab2-9b14-8f54f37344b0,Inbound,Returns,Reverse Pickup Enquiry,Please call me back ,0dbd0f3e-35dd-4f4f-8731-28c8b87331cf,,06/08/2023 11:02,06/08/2023 11:05,06-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,1
c8f3db85-bd01-4750-8311-6fd3e52db78e,Email,Refund Related,Refund Enquiry,,d41bce0f-c157-4e7d-9b11-baa731de2783,,06/08/2023 18:22,06/08/2023 21:02,06-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
c5a0a9a9-b1e0-413e-a4ed-6bb6a9ebefc2,Inbound,Returns,Reverse Pickup Enquiry,Very good,1117bb56-bcc9-4e4f-a58a-1f63389896db,,06/08/2023 23:37,06/08/2023 23:44,06-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
61c62deb-9593-4199-b90e-dc4c243dbb2f,Outcall,Returns,Missing,Thank you so much for helping me to refund my money... Customer was really good ... I thank him because he handle my problem is really good and polite.. he really supportive and share each and every single word is help me to understandble.. thank you so much to him ... He's really blessed...and good customer care service.. great job. Thank you ,4ffa9b79-139b-401a-92a7-535892c36ff3,25/07/2023 16:18,03/08/2023 19:56,05/08/2023 04:56,05-Aug-23,TUTICORIN,Books & General merchandise,320,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
2e2ba5c4-7e4d-4fed-bebe-90f481025945,Outcall,Returns,Return request,Good work ,5854ac35-7d35-4ad5-89b1-2198faa413d0,30/07/2023 17:41,05/08/2023 15:19,05/08/2023 15:22,05-Aug-23,MAINPURI,Electronics,1299,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
1ee59ce1-0b15-4812-90fd-cff68461faba,Outcall,Returns,Fraudulent User,Good,21790936-1acb-4700-9b6d-a78c5820a4fb,,05/08/2023 17:46,05/08/2023 17:50,05-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8c8ce9f0-f5fc-499c-ac81-d836102494a6,Inbound,Returns,Damaged,,e8cbdc7a-d65d-4809-b19e-45c328e44f2e,,06/08/2023 22:10,06/08/2023 22:13,06-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
aaf81aca-46c5-4bb0-bbcd-46f71941b60d,Inbound,Returns,Wrong,This is the most worst product.,bf647836-66c6-472b-a669-9009d6031be9,16/07/2023 13:08,05/08/2023 16:54,05/08/2023 16:57,05-Aug-23,SIWAN,Home Appliences,45900,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
8bd6ca43-c021-44c5-82fd-611d88b4a429,Inbound,Order Related,Installation/demo,,ab26a19c-ff19-483f-84b6-b76cc6a7083f,,06/08/2023 07:24,06/08/2023 15:35,06-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,3
a4c134da-8c2e-45b1-a1e8-54ae0628476c,Inbound,Returns,Reverse Pickup Enquiry,Best rha..Bro asse hi   rho aur age tk jao aur v jayds paise kamao all the best ,0b0ba49f-c134-4771-b0de-287b44249a57,,06/08/2023 22:28,06/08/2023 22:30,06-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
d7633bd3-b985-4940-a514-3faff78acd59,Inbound,Returns,Reverse Pickup Enquiry,,141b5820-eca2-4557-ac94-c9d1e67bf090,21/07/2023 20:27,03/08/2023 22:03,06/08/2023 00:03,06-Aug-23,PUNE,LifeStyle,3149,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
1ad42ead-5b4e-4722-9efd-db33a6472553,Inbound,Product Queries,Product Specific Information,Customer support executive was not at all ready to help in any way. Not even a single way he showed that he can help. Keeps on repeating policies doesn't allow him.,78d85bce-7482-4333-8074-869ec204666c,,05/08/2023 11:56,05/08/2023 12:02,05-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
718fc27f-63d5-4b83-baa9-44333495ac5e,Inbound,Returns,Reverse Pickup Enquiry,,c180f82d-1f72-4ccf-a9a2-3d3ccc65be6f,,05/08/2023 18:56,05/08/2023 21:50,05-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
6e45a33a-7a0e-4568-a7f8-07892c7fc085,Inbound,Returns,Reverse Pickup Enquiry,,e4b440e0-3a18-4cc0-a27f-5f9bc53b1c66,,05/08/2023 20:17,05/08/2023 20:41,05-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
12bab865-a7f7-4a5a-b49a-25d9f02b1b66,Inbound,Order Related,Order status enquiry,,2a8e2899-2987-499e-8e58-dc4a1a48f149,,06/08/2023 18:09,06/08/2023 18:10,06-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b24ddd4c-ce91-4dd5-8b0d-0211ebea3e40,Inbound,Returns,Service Centres Related,,046a5a4b-4beb-40ce-b88d-f6cb9ea15acf,20/07/2023 20:55,05/08/2023 09:44,05/08/2023 09:47,05-Aug-23,BARAUT,Mobile,32999,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,2
26beca6b-f960-4e86-9b19-9a540973d868,Inbound,Refund Related,Refund Enquiry,,3e512937-e3ff-4de2-bda8-dd7e6002fdd2,,05/08/2023 08:38,05/08/2023 09:11,05-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
d0694b81-6713-469e-82d3-b8e64ba842c8,Inbound,Returns,Fraudulent User,Delivery agent not good,268a8edb-89b5-409c-bd60-2a2074feb96a,,05/08/2023 16:36,05/08/2023 16:38,05-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
3d77cef1-664b-4d31-b7dc-e783ef910e74,Inbound,Returns,Reverse Pickup Enquiry,,e957b0b5-f219-495f-b0ae-0f6258b81d1f,,05/08/2023 20:12,05/08/2023 21:36,05-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
eda35228-3aab-479d-b908-6900a773545e,Inbound,Order Related,Delayed,Help resolve query in one call,c9348e09-55c4-42f8-847a-6e32b80d2e3b,,06/08/2023 01:29,06/08/2023 17:54,06-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
dc6cada5-91a3-46be-bc91-71e920b746bd,Inbound,Order Related,Order status enquiry,,d0c7c375-f298-415f-ac9e-9df71c92bf42,,06/08/2023 20:10,06/08/2023 20:10,06-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f6916f6c-de5a-436b-a9c2-2df6e6bb02fa,Outcall,Returns,Return request,Very good service,67f8cdfd-01be-4270-b443-985314d3207e,,06/08/2023 18:05,06/08/2023 18:08,06-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
39415c74-2a27-40e8-b4e9-83ceb83f7b98,Inbound,Returns,Reverse Pickup Enquiry,,b500c114-44d5-460f-a49e-414e5dd7b08f,22/07/2023 17:49,04/08/2023 19:16,05/08/2023 12:02,05-Aug-23,NARNAUL,LifeStyle,399,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d3e63d21-426b-4c0a-92d6-ecaefc1568af,Inbound,Order Related,Installation/demo,Service not happy for Shopzilla ,dcd62e5f-785d-43cc-95be-a5ec494ba955,,05/08/2023 10:48,05/08/2023 11:09,05-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
598e1117-6638-45a7-920a-72df6af1a32b,Inbound,Order Related,Installation/demo,,66ed3be4-b44c-43e2-8da8-fa08cd452897,,06/08/2023 00:52,06/08/2023 00:58,06-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,3
bbbe84b9-a68f-483a-9381-069f4555210a,Inbound,Order Related,Invoice request,,97cfcae5-9a0d-4e06-9c10-075036b258aa,,06/08/2023 13:55,06/08/2023 14:18,06-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
1b0661b5-a4c4-4824-834f-fbb5f318eed4,Inbound,Returns,Damaged,,71b47c6b-c8aa-4d17-9265-a514d34cc614,,06/08/2023 17:06,06/08/2023 19:25,06-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
89168f20-43f6-4a5d-af35-7e2471ab9eb7,Inbound,Shopzilla Related,Account updation,,f2139209-0bfa-4933-8a6b-9729c683cad2,,05/08/2023 01:58,05/08/2023 01:59,05-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
a8ad7178-203b-48b4-9ca8-504d6f8a98ec,Inbound,Refund Related,Refund Enquiry,,ef236128-0ea7-4ae4-9abc-dc8017293e27,,05/08/2023 09:05,05/08/2023 09:08,05-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,3
03fb6d16-d80e-45ed-b20f-315a923eef1f,Inbound,Order Related,Order status enquiry,,db063013-5cfc-45dc-9e7e-0d95135df714,,05/08/2023 14:08,05/08/2023 14:09,05-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
e900dce9-b443-4224-8d21-0ca890f56a1a,Inbound,Product Queries,Product Specific Information,,1a6f11b0-c079-4e1d-bbea-101b2039614d,,05/08/2023 17:51,05/08/2023 23:08,05-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
67e5a222-c446-40c2-ba78-d23570e86a95,Inbound,Product Queries,Product Specific Information,,3920391e-2d5b-4596-b1fd-3380eff438c2,,05/08/2023 21:52,05/08/2023 21:54,05-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
7e78206d-f071-4c99-ba75-cd5785a5ab15,Inbound,Returns,Fraudulent User,,001913ea-b25e-42e0-9b2e-922a7eea0ab8,,06/08/2023 16:35,06/08/2023 22:27,06-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b1a3d85-f534-4306-a32f-d30d4ea38a59,Inbound,Returns,Reverse Pickup Enquiry,,6f98cff3-702d-482b-ad1c-611f733b06b7,,06/08/2023 20:18,06/08/2023 20:40,06-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
56139cd4-fbe9-41bf-8836-883782d95984,Inbound,Returns,Reverse Pickup Enquiry,,9851e04d-2c3f-45eb-9f89-d35907cf78f2,,05/08/2023 10:25,05/08/2023 10:49,05-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
b63eef73-2fa6-405d-9ef3-6b20d14bb35c,Inbound,Refund Related,Refund Related Issues,I really appreciate Ms.  to solve my query with in few mins.. still i am awaiting for the conclusion from team Shopzilla. Good job   and special thanks to   Ji.. ??,a25ab45f-a548-4ec8-a341-7262529aac43,,05/08/2023 11:54,05/08/2023 11:58,05-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
82fe1a0d-a1ca-4280-8e9a-c5694e5b8df0,Inbound,Returns,Return request,,3cdb7986-9063-480b-8f57-5d2f23aba6ec,,05/08/2023 17:16,05/08/2023 17:18,05-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f50d678e-3648-48e0-ae32-85b9ee4f422f,Inbound,Shopzilla Related,Shopzilla Rewards,,1f9bad9b-399f-4752-9118-71af1fffbc6c,,06/08/2023 22:24,06/08/2023 22:35,06-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
f1c34e98-aa2b-442c-8353-9fcaaf130dbf,Inbound,Feedback,UnProfessional Behaviour,,e70f65ab-a56b-43c8-8967-549cc871ab7f,24/07/2023 13:15,06/08/2023 10:44,06/08/2023 13:10,06-Aug-23,GORAKHPUR SADAR,LifeStyle,581,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,2
3f9224a4-b69e-4d78-b41d-b8ad9379dd66,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,32dd77cb-36ab-4f04-b4c1-c1ddd1a66bfe,18/07/2023 21:56,04/08/2023 17:08,05/08/2023 08:08,05-Aug-23,ROHTAK,Books & General merchandise,1298,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
07dbb6b3-80f2-4b88-9496-abf95919833d,Inbound,Returns,Return request,,1deb00d8-a816-4c59-9a02-a8e313784f09,,05/08/2023 18:11,05/08/2023 18:14,05-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
371639d0-262e-4b62-bbe5-7c29af53d786,Inbound,Product Queries,Product Specific Information,Nice taking ,204d2fd7-3cab-4754-9a90-f6ec22faffe6,,05/08/2023 22:57,05/08/2023 22:59,05-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,4
6d8a2016-5e3f-46d3-8af3-f5b6716cc96f,Inbound,Returns,Wrong,,7228fd12-1542-4e5c-95b6-0cb6b636f643,,06/08/2023 11:23,06/08/2023 11:29,06-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
a67baff6-678c-43d3-ba1a-ddf67dde0e61,Inbound,Returns,Fraudulent User,,a7418183-1ef4-411f-af03-a9ee62244eae,,06/08/2023 15:01,06/08/2023 15:03,06-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
a982c99d-6a54-419b-8ec0-ad558d40cbd4,Outcall,Order Related,Order status enquiry,,2fca8b20-f0bd-468e-b0f2-02c509c30bd6,04/08/2023 05:40,06/08/2023 19:09,06/08/2023 19:11,06-Aug-23,AZAMGARH,Electronics,419,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
b9f600e5-239f-4a23-9661-81751c7a5604,Inbound,Order Related,Installation/demo,,8346dc7b-759f-433f-97e4-bf041e0941c5,,05/08/2023 10:27,05/08/2023 11:42,05-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
9d1f3af4-c181-4c68-b7c3-843f00fab342,Inbound,Returns,Reverse Pickup Enquiry,,2ca99f08-81bc-42ba-9d88-bc1e8371629f,,06/08/2023 08:24,06/08/2023 08:26,06-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,3
0318472b-ec42-440e-91c0-fbf3f51a08c3,Inbound,Returns,Technician Visit,,b084e17d-626e-4076-a6d8-ca3f4ab8c849,,06/08/2023 13:37,06/08/2023 13:39,06-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
735121f4-f93b-4161-9b8c-917e1aa7fddb,Inbound,Returns,Reverse Pickup Enquiry,,05b272bc-4c3f-4f40-a43c-f82e55da9fa7,,06/08/2023 17:16,06/08/2023 17:18,06-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
3ed309f5-a5ac-43cc-bbc4-aae971149501,Outcall,Returns,Service Centres Related,,d3cf0dee-1532-44d8-b531-d37f8b0e7bf8,13/07/2023 11:45,03/08/2023 17:34,06/08/2023 20:31,06-Aug-23,KOLKATTA,Electronics,930,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
dc941a1f-e43e-40b3-abed-0e57ecd8b3ce,Outcall,Order Related,Installation/demo,,0151c069-0500-425b-86af-f1cb087d88ec,04/06/2023 21:29,02/08/2023 19:10,05/08/2023 11:00,05-Aug-23,NARNAUL,Mobile,11999,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,1
67ea8277-5e49-4d16-8a00-a1dd16a58940,Inbound,Order Related,Delayed,,3260bfc3-af3b-4a50-b154-0c0479e78609,,06/08/2023 00:19,06/08/2023 00:21,06-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
179d52be-b580-444f-9b56-78c44faa0387,Outcall,Payments related,Payment related Queries,,dc388a5d-b490-44d8-a91f-7bababa830b6,,05/08/2023 17:07,05/08/2023 17:45,05-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,3
9b71cd65-1fdd-4555-aa0c-717db99dadba,Inbound,Returns,Fraudulent User,,b935881e-3bee-4e0f-8c4e-2a78382b804b,,05/08/2023 21:30,05/08/2023 23:46,05-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
9602bb91-ddd9-4fcb-a134-f621ba776ef5,Inbound,Payments related,Payment related Queries,,3bf84590-49e4-41a7-99e5-df1bf014e449,,06/08/2023 00:15,06/08/2023 00:18,06-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
490c5430-171f-44af-ba9b-cf9234d8a579,Inbound,Returns,Reverse Pickup Enquiry,,a7644bb9-9780-4110-a5df-9dee26dae9ba,,06/08/2023 07:52,06/08/2023 07:56,06-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
9df28caa-62d0-4770-baf4-5c0bd054a950,Inbound,Returns,Fraudulent User,,e9c6c4e6-942d-408c-8030-2897bcd542dc,,06/08/2023 08:32,06/08/2023 08:37,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
f751aa51-23ec-4646-beaa-53ebe08e1a60,Inbound,Order Related,Delayed,5star,c88b3437-7607-42ab-8e8b-516000f226bb,22/07/2023 21:40,05/08/2023 16:09,05/08/2023 16:11,05-Aug-23,JAMUI,Books & General merchandise,215,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
cbb0c1d8-e59a-4fec-aa37-2258402c0dcb,Inbound,Returns,Fraudulent User,,251ba0fd-e85b-465f-8568-852cd4198927,,05/08/2023 11:12,05/08/2023 11:15,05-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,4
8da70415-42ad-4fff-853a-492e0cb8c944,Inbound,Returns,Missing,,dff616eb-adee-4b64-acca-4984fb609f10,,06/08/2023 15:58,06/08/2023 16:01,06-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,4
8508dd5a-cb5f-4a20-9b35-91c6c67baeaf,Inbound,Returns,Reverse Pickup Enquiry,,8f9d52b2-18bd-412d-9c20-7a8540c0b64a,,06/08/2023 16:56,06/08/2023 17:00,06-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
6cb1fe61-54ba-42a5-88e7-657cc96d4138,Inbound,Returns,Reverse Pickup Enquiry,Very bad because mu order code number not available ,cde43474-6ab2-4983-b1d4-3cae1eebf7ab,16/07/2023 21:46,06/08/2023 09:13,06/08/2023 10:37,06-Aug-23,UJJAIN,Home Appliences,7379,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
de974ec5-9ed8-4f63-b229-98c739b6bcc7,Inbound,Returns,Reverse Pickup Enquiry,,582f788b-7de7-48fd-af93-7316e1c498b0,23/07/2023 08:54,06/08/2023 18:52,06/08/2023 18:53,06-Aug-23,THRISSUR,Furniture,569,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
dd29c619-be32-49bd-a878-93f3f19fdc9b,Inbound,Returns,Reverse Pickup Enquiry,,aa791df4-7599-48f1-b9ec-1cde63431fc2,16/07/2023 13:10,06/08/2023 16:55,06/08/2023 16:58,06-Aug-23,GURGAON,LifeStyle,508,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f73c6ace-0d79-4f5c-ae1f-1c82354bed00,Outcall,Returns,Return request,Very very good care I am big fan of u,44f595c4-1bda-4648-8054-b54dd1a57680,,05/08/2023 06:54,05/08/2023 07:03,05-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
3ff9bfcb-9384-4406-b53a-27e438227b5e,Inbound,Shopzilla Related,Signup Issues,,af943674-2f57-4df6-91a1-6d1492dcc035,,05/08/2023 07:04,05/08/2023 09:19,05-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
62cd118f-409d-4f16-826f-09c1a8f037f0,Inbound,Returns,Wrong,,2d7a9b5e-d05a-4c41-8b07-136d1ed14699,,05/08/2023 11:32,05/08/2023 12:53,05-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
56a14d4a-a465-4fc8-8a02-2750782f4c08,Inbound,Order Related,Order status enquiry,,5aa22139-f377-4d6c-80c1-5e4788e9867a,,05/08/2023 20:42,06/08/2023 11:54,06-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
867192c6-23b3-4eb6-ac56-1063ae484ad4,Inbound,Product Queries,Product Specific Information,,98159cd6-9306-4f47-acdd-8d5002da8e3d,,06/08/2023 12:03,06/08/2023 12:05,06-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
2f71cf7e-a7c6-4a47-90f8-5e2df275f1ff,Inbound,Returns,Return request,good conversation ,727ddb7d-dab0-4880-8554-1e6566661087,,06/08/2023 13:18,06/08/2023 15:08,06-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
359662f7-3268-42b2-9f3d-2d7e9d7655cf,Inbound,Order Related,Installation/demo,,709f5fd7-6108-4137-9b1b-f39d3c42de53,,06/08/2023 15:31,06/08/2023 15:45,06-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,1
b2465101-87f1-4328-a061-f4709998579d,Inbound,Returns,Reverse Pickup Enquiry,,0786dbf3-4dce-401a-a347-9cb9285b532a,,06/08/2023 16:43,06/08/2023 16:45,06-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
050e6b90-655f-44ee-a96c-4464aeabb15d,Inbound,Returns,Return request,,ac17a2ff-7970-4fe4-80cb-785b1f00fd11,,06/08/2023 21:03,06/08/2023 21:09,06-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9b1324d6-61be-4885-ab92-37598c1c913b,Inbound,Returns,Fraudulent User,Ordered items supplied but not proper.one item isless May be in proper way,70641020-9d9c-4dbb-b3cc-afeb1bcd35dc,,05/08/2023 15:28,05/08/2023 15:45,05-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
4ed33766-27d2-4db2-97b7-a5e28b730994,Inbound,Returns,Reverse Pickup Enquiry,,c6d00a67-7a2f-49df-abb6-9d6d9c2fcbf7,,06/08/2023 16:23,06/08/2023 16:24,06-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
e2e63854-36f1-4d7b-9aa6-a7f481c6d911,Inbound,Payments related,PayLater related,,d8cd4823-bcae-4295-a33f-75156acf1ae9,,05/08/2023 21:46,06/08/2023 08:56,06-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
3616c126-f0a0-465b-b153-53c1b6a83a25,Inbound,Returns,Return request,,5e216ec9-eb55-494c-b452-be0918a0e211,,05/08/2023 11:48,05/08/2023 11:51,05-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
cedb8b0b-aae7-4167-9c93-305921c66404,Inbound,Order Related,Installation/demo,Tv sound not working ,36dcc2fd-1b19-4bb4-8076-f60ec4f3786d,,05/08/2023 14:47,05/08/2023 15:09,05-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
e5e41cfa-306d-4ec3-91ad-45dd49dce65f,Inbound,Refund Related,Refund Enquiry,,68fed0f8-3930-4250-8d55-6358d1d5d412,,06/08/2023 09:17,06/08/2023 09:20,06-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
8d4ec03d-c7cf-482e-8204-264d327d2921,Inbound,Returns,Fraudulent User,,900f46e0-5779-4362-b9c3-764d8d836555,,06/08/2023 12:34,06/08/2023 13:10,06-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
a8d9148e-f538-4b11-9379-6713b11b45a8,Inbound,Shopzilla Related,General Enquiry,,5f597e27-58ad-41f9-bd83-d9abfe87d402,,06/08/2023 19:50,06/08/2023 19:57,06-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
cb9c6f67-34cb-46d1-831f-2287aca6a3c9,Outcall,Returns,Return request,,6fd106b0-6133-477a-8de3-ac06a2406ca0,27/07/2023 21:08,04/08/2023 08:30,06/08/2023 17:21,06-Aug-23,NEW DELHI,LifeStyle,799,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
d9c12a6d-7881-4cd7-802d-e6f53e9685fc,Inbound,Order Related,Priority delivery,,9fce8cd3-98de-4e48-8fab-32facc7730fb,,05/08/2023 13:30,05/08/2023 13:31,05-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
9faec884-79e6-428a-919d-9f80fdc92663,Inbound,Returns,Return request,Listened to my problem very carefully and solved it very politely,bc3d89c8-89fa-4993-b4fc-0a5899ad30ce,,06/08/2023 07:08,06/08/2023 07:12,06-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
6d4be8eb-1c94-4fbf-b4f4-b3f43652a4b0,Outcall,Refund Related,Refund Related Issues,,e497e34f-ee75-403f-8311-956633e7e732,,05/08/2023 11:59,05/08/2023 12:02,05-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
3e22ba5f-a3be-4264-b981-aa5ea096cd44,Inbound,Returns,Reverse Pickup Enquiry,Product bahut ghatiya quality ka tha,3c3e45ae-79ce-40ac-8964-472329b0de3f,25/05/2023 06:34,06/08/2023 13:04,06/08/2023 13:06,06-Aug-23,MUNGER,LifeStyle,249,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
d8bda727-57e6-409c-a871-d08f9731a435,Outcall,Returns,Return request,,3acce26d-ac0f-4a3c-bfdf-7230b49f365c,,05/08/2023 12:57,05/08/2023 13:01,05-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
db96f4d5-5892-4002-8365-fc6d2ebf26ef,Inbound,Returns,Return request,,d50dcc4e-95c4-4876-af87-93315adefd9b,,05/08/2023 14:13,05/08/2023 14:19,05-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
6c44c505-1f79-43ce-9e94-57ddb2b0356c,Inbound,Order Related,Customer Requested Modifications,,6546428b-5668-4d7c-9bd2-d145a2f898e5,,06/08/2023 11:13,06/08/2023 11:17,06-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,4
b0f8b681-60b2-45b8-b1c1-98d625f9d8b0,Inbound,Product Queries,Product Specific Information,,719447f9-5145-4a88-839f-8c0c9b4e51c7,,06/08/2023 11:11,06/08/2023 20:36,06-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
8c85a3b2-a78d-43d1-a2a3-11686a75276b,Inbound,Returns,Fraudulent User,,98801358-92dc-4c23-a15d-2b8a694141f2,05/07/2023 14:21,06/08/2023 18:50,06/08/2023 18:51,06-Aug-23,PURNIA,LifeStyle,3640,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
b6dfc892-0d4d-49cb-adba-ce4f9f78522b,Inbound,Shopzilla Related,Shopzila Premium Related,,971928c8-11dd-40b1-9465-e2650fabb2bb,,06/08/2023 16:07,06/08/2023 16:10,06-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
aae141b5-af32-4b3d-87f0-8d19ed74af17,Inbound,Returns,Return request,Very good sarvis ,b99f0735-d9ea-4aa1-9172-a85f4f982fa6,,05/08/2023 11:09,05/08/2023 11:11,05-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
d4675f87-1417-49f5-8349-5a946a55c1e3,Inbound,Order Related,Delayed,,97a8903a-ccd5-4484-9f62-b2468c8018ff,,05/08/2023 22:09,06/08/2023 09:00,06-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
61f3b739-b9b2-45d0-b943-99919536d612,Inbound,Returns,Wrong,,1e128f79-260a-4708-b909-590b450d3eea,,05/08/2023 22:07,05/08/2023 22:11,05-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
bbb85da0-be49-4a22-abca-85103de669fd,Inbound,Returns,Fraudulent User,Customer support good.talking way good.,be1b04f6-fc5e-440f-ba6f-36082f5cdbf4,,05/08/2023 23:25,05/08/2023 23:25,05-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,4
512cc7d6-415c-4669-927d-936531a91a6a,Inbound,Order Related,Installation/demo,,9c89e3e4-63d7-41a8-b94b-bb4b645a4aea,,06/08/2023 09:10,06/08/2023 09:20,06-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
2524d7bc-8261-4fda-ba46-f424a34a7c6c,Inbound,Cancellation,Not Needed,Very good experience,641600c1-07da-4afe-9260-328a9c33da5e,,05/08/2023 07:02,05/08/2023 07:39,05-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
d392392a-b7a3-483e-b8af-39931f640387,Inbound,Order Related,Order status enquiry,I wasted my one month in this order.,d6d2ea95-e002-4c30-8940-7e0b6f9acdf4,,05/08/2023 16:23,05/08/2023 16:45,05-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,4
5c4811f5-f9e7-4d18-afa6-4c107497a627,Inbound,Payments related,Online Payment Issues,My refund is pending from last 30 days,80b958fc-b8b6-4144-bfcb-ab2a4711eca0,,06/08/2023 10:38,06/08/2023 10:42,06-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
542b71d6-d8ca-42b4-b940-250e91006d32,Inbound,Returns,Reverse Pickup Enquiry,No,d6435a48-f2b4-40a2-94be-fb1061a33444,,05/08/2023 14:35,05/08/2023 14:37,05-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
5433744b-e4bb-4c48-a872-1e36d17a9a83,Inbound,Payments related,Online Payment Issues,,573af050-2ef5-4be5-a0d0-a992440fc8b6,,06/08/2023 10:14,06/08/2023 10:15,06-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
5409ef3e-67ec-4b0b-a3de-613d2ec045e0,Inbound,Order Related,Order status enquiry,Nothing to comment ,7307ab76-7ac1-4468-a1f2-0e5bec5cc86b,,06/08/2023 20:21,06/08/2023 20:24,06-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
78d095b8-06b9-428b-bad6-71d2dfe9d25a,Inbound,Order Related,Order status enquiry,,59a24f56-c99c-4105-b5fe-230c4ea788de,25/07/2023 16:00,06/08/2023 18:11,06/08/2023 20:05,06-Aug-23,RANCHI,LifeStyle,499,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
2106c4a1-1ffa-4c82-bbc4-10fd41554633,Inbound,Order Related,Installation/demo,,e60ad690-acf8-4236-ba66-989929fa19fc,,05/08/2023 10:36,05/08/2023 10:56,05-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,2
8962d042-709c-49dc-886e-ddc4dced02e0,Inbound,Product Queries,Product Specific Information,,1b9e21b1-c85a-4187-8bca-2992fad7c13d,,05/08/2023 18:49,05/08/2023 18:54,05-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
d5ca8db8-ff83-4429-8624-50aff128a1b3,Inbound,Returns,Reverse Pickup Enquiry,,c5282ca5-a6a1-4d19-b94b-cac21ef3c87e,,06/08/2023 16:45,06/08/2023 18:14,06-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
07c1271a-6e20-4da9-812d-873207a1af84,Inbound,Order Related,Delayed,,79f4b6a7-10d9-4a23-9026-99da68f78a4a,,06/08/2023 19:24,06/08/2023 19:48,06-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
11bc43e8-8dbd-478b-8bff-eb13d6288e18,Inbound,Feedback,UnProfessional Behaviour,,a0cc17a6-9a9f-4e67-91df-506f569c72f3,16/07/2023 16:59,06/08/2023 14:04,06/08/2023 14:09,06-Aug-23,AZAMGARH,Books & General merchandise,247,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
8227734c-8bda-4823-9052-68abce6061c0,Inbound,Refund Related,Refund Enquiry,,8b253825-8334-446e-9a57-c5c295bffa4b,03/08/2023 12:00,06/08/2023 18:05,06/08/2023 18:08,06-Aug-23,INDORE,LifeStyle,1947,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
b5f641c9-ed3b-44f0-b426-35bc02fec373,Inbound,Order Related,Priority delivery,,0d017e80-56f4-45cb-a205-b1e6f83de842,,05/08/2023 12:31,05/08/2023 12:33,05-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
80064440-e794-40b0-a578-5020554e60a2,Inbound,Cancellation,Not Needed,,f4dc1541-c9b9-43cc-8c2b-7e98453f3ba8,,06/08/2023 09:52,06/08/2023 10:13,06-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2625ddf7-94de-4b56-ad7f-78df32c82b0f,Inbound,Refund Related,Refund Related Issues,,828fe58d-84da-492d-bb3e-b214479ed922,,06/08/2023 19:21,06/08/2023 22:41,06-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
72d0f1e8-e74e-47c6-a61f-043918a7ef3d,Outcall,Product Queries,Product Specific Information,,1c8365b5-1fa0-413e-a4b1-0a7af799080c,,04/08/2023 14:44,05/08/2023 11:53,05-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ebc3066b-cbbb-4c11-87dc-2864b8abc1f6,Inbound,Returns,Reverse Pickup Enquiry,,db9f4a16-effa-45f3-9049-796084d7e4d4,,05/08/2023 08:34,05/08/2023 08:35,05-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
55e882ac-1a46-4b66-b6a1-49967e93d365,Inbound,Order Related,Installation/demo,,16cc9f09-421c-4d91-9f09-6b76ce20967c,,06/08/2023 17:25,06/08/2023 23:07,06-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
fe3240da-6049-4998-88bc-de7258c01b00,Inbound,Returns,Reverse Pickup Enquiry,,00ab79bf-2590-4344-a07e-6d06c55bae9a,,06/08/2023 00:05,06/08/2023 00:08,06-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
7fab72bf-d9e8-4e63-91a5-1128c40a1ba9,Inbound,Order Related,Priority delivery,Very nice to talk with all of ur representatives.. they all are smart as well as good talkative quality..,b0160e50-1489-4268-954f-830bfb383268,,06/08/2023 21:19,06/08/2023 21:59,06-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
216dab00-df3f-4793-bbf1-d62e12a37df6,Inbound,Returns,Reverse Pickup Enquiry,,8ed2dd71-33f9-4faf-85a6-61359607ae12,,05/08/2023 22:58,06/08/2023 11:41,06-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
590193ca-d7af-4609-9d0f-2b55c5e85fac,Inbound,Order Related,Order status enquiry,,1c1df016-65a0-4089-9a9b-bb9384962e30,,06/08/2023 18:48,06/08/2023 18:52,06-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9e2ad126-151b-4b16-b76e-d5532a410e8c,Inbound,Returns,Fraudulent User,,872441a6-d056-4fc9-991a-eba029ccd85a,,06/08/2023 19:44,06/08/2023 19:50,06-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2f8d7e4c-894c-45a0-9a16-2675fdb40ab6,Inbound,Payments related,Wallet related,,7dee0274-43a8-4312-9c2e-92258c51e49e,,06/08/2023 22:40,06/08/2023 22:41,06-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
d79c89c4-a083-42f6-80b6-af6f5258aea1,Inbound,Order Related,Invoice request,Thank you ,2208af5f-ad57-4a1a-b7f5-c2972a616fd0,,05/08/2023 10:59,05/08/2023 11:02,05-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
dd3cb926-5384-4073-b25a-aff842f63797,Inbound,Returns,Return request,Good ??,29c78f29-d959-40ca-8299-26f3381c8f3f,,05/08/2023 12:01,05/08/2023 12:12,05-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
e2e8f610-05cd-4a6b-b6c3-2380ddacc51f,Inbound,Returns,Reverse Pickup Enquiry,,7d5c39df-b601-457e-85d1-3f9271e774a4,,05/08/2023 12:13,05/08/2023 12:14,05-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1806f287-be92-4688-840d-d7d914098801,Inbound,Order Related,Order status enquiry,,29803acb-eebe-494f-9d9c-18841e88a28e,,06/08/2023 06:55,06/08/2023 06:57,06-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
eda8b9c0-fa22-4f40-88dd-40b7d8e2152f,Inbound,Order Related,Installation/demo,,68e9311c-dca1-433f-977f-adc9682c804f,,05/08/2023 20:58,05/08/2023 21:00,05-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
22287cb9-bcca-464e-8430-0aba7a72b6f4,Inbound,Order Related,Installation/demo,Shopzilla best shopping app,79269c50-8507-4e0b-80de-03660e6059fb,,06/08/2023 09:22,06/08/2023 09:28,06-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
de786f60-cc26-40ee-83b9-9bb51574c550,Inbound,Returns,Return request,Customer service is very good ,5b950a56-beac-403f-a1c0-62736b2a7cbb,,06/08/2023 14:17,06/08/2023 14:32,06-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
e1bb724e-ce31-4129-9e63-0b799425cb69,Inbound,Product Queries,Product Specific Information,Give him promotion ,e87719d9-97a1-457d-94ac-7079f81db999,,05/08/2023 21:57,05/08/2023 21:59,05-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
6fc3f821-687e-4e83-aba8-990325feee8a,Inbound,Returns,Return request,,3b96f59c-ec93-4977-ac7b-f0bda669905f,,06/08/2023 11:28,06/08/2023 13:26,06-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
d02902e9-56a4-4dbf-b4c9-6dfb7d4e83f4,Inbound,Returns,Reverse Pickup Enquiry,Customer service is too good,50e1d3b0-eb6a-456b-8c9b-bfe29edb9c04,,06/08/2023 21:14,06/08/2023 21:16,06-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
efe11c61-3da1-4944-814a-90c770783b48,Inbound,Returns,Reverse Pickup Enquiry,Please insure dealer send right item so customer don't face problems ,7567d44c-e862-4d7d-9244-078c6f207cfc,,06/08/2023 20:01,06/08/2023 20:07,06-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
8df53f41-bf94-4c00-8ea2-0e3ed970f921,Inbound,Returns,Reverse Pickup Enquiry,,1da53a98-196f-419d-98b2-fc4164559bfc,11/07/2023 22:04,06/08/2023 11:50,06/08/2023 11:51,06-Aug-23,MANDI,Electronics,1799,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
2e45072c-1ead-48d1-b360-96165e0d3b59,Inbound,Order Related,Order status enquiry,,09a58705-e941-426f-b25e-c3bf6af1e86a,,05/08/2023 12:50,05/08/2023 15:45,05-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
78bb3c8b-c90e-4066-802a-c47e73546a5e,Inbound,Order Related,Order status enquiry,Exiquitive has to say what he is asking and do not tell something,e000569a-9179-41a0-8b38-b09f398ccff3,,05/08/2023 13:29,05/08/2023 13:29,05-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
2929defd-3ee6-43d9-bd9a-5b12fa4894ac,Inbound,Returns,Return request,,5ff8721b-c456-4e8a-a61f-da7e8bdd7fde,,06/08/2023 09:15,06/08/2023 09:22,06-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,4
76866f2b-bc9f-4696-b6ae-37c3796b3860,Inbound,Offers & Cashback,Affiliate Offers,,6c676fcc-8501-4b4d-a72d-870bade9f9b9,,05/08/2023 14:45,05/08/2023 18:46,05-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
c8cbf36b-11ea-45a3-8645-5d0fdfa275dc,Inbound,Order Related,Invoice request,,b303f988-77b6-401e-8dd9-c9380dfac77b,,05/08/2023 15:45,05/08/2023 15:48,05-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
0e3023b5-1917-461f-b23b-d9314963f425,Inbound,Shopzilla Related,Signup Issues,Very good,00352784-2873-40d6-89f3-f0b5fa8cdd6b,,05/08/2023 16:49,05/08/2023 16:51,05-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
80d94924-1184-4abf-9532-e1d99efdd65d,Inbound,Shopzilla Related,General Enquiry,Nice,ac4b82c1-0e9e-4643-a1b3-f6fa8291ce8e,,05/08/2023 19:39,05/08/2023 19:42,05-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
df9c0b87-e7a9-4506-8401-d9f12efb4a7f,Outcall,Refund Related,Refund Related Issues,,8a649798-1cdb-4f27-b876-1f1ff0553d0a,,06/08/2023 09:29,06/08/2023 09:30,06-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
e5268b7f-dd64-4067-aab0-f20490e1ba75,Inbound,Returns,Damaged,,10e393dd-faea-4dd4-b540-7adc351f343e,,06/08/2023 23:02,06/08/2023 23:07,06-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bc6e818c-29fb-49ef-be19-ffa6f440bb28,Inbound,Shopzilla Related,Signup Issues,,1f073fe5-2b2d-4120-ae3c-c6b849b71166,,05/08/2023 19:47,05/08/2023 19:47,05-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
f13ed4a0-1dbf-41fe-a33c-48e68c297c70,Outcall,Product Queries,Product Specific Information,,e2e4bea5-8a0b-4087-b9fd-77ab30ee73d0,,05/08/2023 19:59,05/08/2023 20:06,05-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,3
93e99836-ac43-490f-aacc-19d144e132c7,Outcall,Returns,Reverse Pickup Enquiry,Call ko hold   cut bhi kr dete hai ,9f404862-8301-431f-9d3a-8d6b2156dec4,,05/08/2023 22:08,05/08/2023 23:23,05-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
30b63ee3-29bc-4277-ab35-2cb692c39e20,Inbound,Order Related,Order status enquiry,,bbe5a673-49c9-4a5d-aa79-7dd25e254f37,,06/08/2023 05:51,06/08/2023 05:51,06-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
9e7aa56b-0bc1-4f31-933a-5803d2669e10,Inbound,Returns,Reverse Pickup Enquiry,Good,5b7d05c5-b1e0-476e-9c72-da97000be61c,,06/08/2023 18:46,06/08/2023 18:53,06-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0df42ff3-b5e9-4863-a891-1c1b345cfe25,Inbound,Returns,Reverse Pickup Enquiry,Good,ecde0663-5a2d-4304-a1e4-bd11fe3e7e21,,06/08/2023 12:53,06/08/2023 12:55,06-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
d8d44f2f-a06d-4a8a-b18f-9ed254f1f596,Inbound,Order Related,Order status enquiry,,68f8c7bc-fe7e-465b-a109-10b9a10e9c60,,06/08/2023 18:07,06/08/2023 18:09,06-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
3910af29-01b7-4c26-ba21-2ecc794f4964,Outcall,Order Related,Delayed,Shopzilla to improve service and delivery efficiency. Not something customer support can do,751ec8c8-8e4a-4314-9a19-9f96f2341448,,05/08/2023 20:06,05/08/2023 20:07,05-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,1
5c6847f7-a736-4762-a440-6e288075d7a4,Inbound,Returns,Reverse Pickup Enquiry,,96040a03-50ec-4fca-b7ea-8fb33c284f67,,05/08/2023 20:31,06/08/2023 12:21,06-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
f68b9b88-9d10-4a62-b95e-618e28207987,Inbound,Returns,Wrong,??????? ,7f77f34b-af46-4778-9eb2-5897c413fc05,,05/08/2023 23:30,05/08/2023 23:36,05-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
d0ad10dd-be13-439f-bfd5-c302a63670a0,Outcall,Order Related,Delayed,,961c6f99-13e4-4c4d-81b1-5986ebc7bbbc,,06/08/2023 17:24,06/08/2023 17:27,06-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
36d411db-e9b2-41ca-a1c2-4205537863cc,Outcall,Returns,Wrong,,7ed18b29-7a3e-47fc-88ce-7a56eb4d2078,,06/08/2023 21:44,06/08/2023 21:49,06-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
8dbd3d5b-6a7d-4eb5-b096-b8b7bcb04172,Inbound,Order Related,Customer Requested Modifications,Very good behaviour and helpful customer support ,76c63bfc-4e25-4dfa-a27f-1d723e2ba15a,,06/08/2023 21:41,06/08/2023 21:44,06-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
030a4adb-75a9-4291-a0d8-bcc1aebd9997,Inbound,Returns,Reverse Pickup Enquiry,,a164b9c6-0a79-4824-88eb-7d066fc78fe2,,05/08/2023 19:54,05/08/2023 19:56,05-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
f6031d81-cccc-4f73-b1f3-85bbe98fcb76,Inbound,Shopzilla Related,Account updation,,3edb5274-40ec-4227-93a5-dff29c4c0fdd,,05/08/2023 21:03,05/08/2023 21:05,05-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
73f683bd-d77e-4df1-9938-740bb4a2644d,Inbound,Returns,Fraudulent User,,7268efce-7347-4206-8f84-ce472e127c2b,,06/08/2023 10:23,06/08/2023 11:44,06-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
e4e3815a-081e-4676-a4b8-04e0d12fc00f,Inbound,Returns,Reverse Pickup Enquiry,Soory,16ebf431-d331-46f8-8e3e-c360611dc1d8,,06/08/2023 16:36,06/08/2023 23:08,06-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,1
ccb83550-d3b9-4c8c-8f55-0006027f7495,Inbound,Returns,Reverse Pickup Enquiry,,53a642d2-6daa-4744-ad9d-538051841ba1,,06/08/2023 18:17,06/08/2023 18:32,06-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
44b66561-d752-4098-b2a0-323640a0bb80,Inbound,Returns,Fraudulent User,Advisor behaviour and politeness very good,c9e88ab9-7521-4fa7-9979-7b0f86ad32c0,,06/08/2023 18:26,06/08/2023 19:10,06-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
28bd7ab8-79e5-4883-aba5-78ea405b4bc2,Inbound,Payments related,Payment related Queries,DONE   WITH SALINI JI,f3685c6c-d6dc-448c-bc94-bab2d5a67bdb,,06/08/2023 18:55,06/08/2023 18:58,06-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
06d2edda-2a2c-4232-ae54-c05519d1f250,Inbound,Product Queries,Product Specific Information,,b35b45ea-987c-4c8e-b09b-ee1381316cd5,,06/08/2023 19:47,06/08/2023 19:52,06-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
a7ca5dda-247a-4366-8f29-f6cdfd3b7066,Inbound,Product Queries,Product Specific Information,Please add Other language also.,6576bb6f-c2d8-4886-8449-40bba3520b2e,,06/08/2023 21:04,06/08/2023 21:10,06-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,4
fc7119d9-5531-41f7-a1c9-6e02f2bb0b61,Inbound,Shopzilla Related,General Enquiry,,00797a3d-1e6b-4b28-8230-76d2cbae889c,,06/08/2023 22:53,06/08/2023 22:58,06-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
67b8b98a-83db-41bf-90af-b867c23f828c,Inbound,Feedback,UnProfessional Behaviour,,150ee138-8c64-4baf-a782-4fbcd18f4607,06/07/2023 12:43,05/08/2023 11:51,05/08/2023 11:52,05-Aug-23,BHANDARA,Home,239,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
d1e738bc-2392-445c-91af-2224f2c4360b,Inbound,Returns,Reverse Pickup Enquiry,,1b62b704-8e49-40ae-bf73-8c63d1e83bd5,,05/08/2023 18:18,05/08/2023 18:19,05-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
6ba66950-91e9-4f7c-8fb4-8bca82853d9a,Inbound,Returns,Missing,,b316efdd-0c3f-4e1f-9571-18fe9e7f0ca7,,06/08/2023 07:33,06/08/2023 07:35,06-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,3
853b02ec-d845-46fa-a2a4-7eb4934388e2,Inbound,Returns,Service Centres Related,Very nice ,337ec351-ed79-469f-9db7-77d5b907bd51,,06/08/2023 13:45,06/08/2023 14:30,06-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
4aaad3ab-11d8-42c6-bbdb-f5b97e22e6c0,Inbound,Order Related,Order status enquiry,,7ac41c23-4300-4fc8-a796-130ccd05d7b0,30/07/2023 00:49,05/08/2023 11:59,05/08/2023 12:05,05-Aug-23,TRIVANDRUM,LifeStyle,674,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
7d9d33bc-3e2f-4b76-b9dd-5bf0edb1435f,Inbound,Cancellation,Not Needed,,26727f48-c8b3-427c-aa35-fdd38b05bbc7,27/07/2023 16:33,05/08/2023 14:56,05/08/2023 22:47,05-Aug-23,PATIALA,Home,133,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
ab440770-53a1-4695-abab-5af20e73a56b,Inbound,Returns,Fraudulent User,,6e99e300-fd13-4b26-897e-c087b1e834c4,,05/08/2023 10:56,05/08/2023 11:50,05-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
35690c70-2870-4e47-85b1-be825c3313f8,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,f47a5860-42cd-4393-be6e-3083fd5df1bb,,05/08/2023 14:47,05/08/2023 14:48,05-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
0467734f-1791-4167-8eaa-6c6b2e746ee6,Inbound,Returns,Reverse Pickup Enquiry,,880d258c-b0b0-4640-8eb9-1a483f172530,,05/08/2023 15:59,05/08/2023 16:01,05-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
931dc959-5cb9-459c-afb5-0aea3b2d8d38,Inbound,Shopzilla Related,Signup Issues,,35ab9285-52fc-4011-8384-b57d4d083588,,06/08/2023 13:18,06/08/2023 19:53,06-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
440408fe-08ff-4223-b334-0e8d51eb7b03,Inbound,Order Related,Delayed,,e8f2ff79-6950-42ae-925d-da83a9d72d61,31/07/2023 16:34,06/08/2023 19:39,06/08/2023 19:49,06-Aug-23,YAMUNANAGAR,Home,401,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
4656cb45-d0d5-4eb4-9b14-62e2217e8a94,Inbound,Feedback,UnProfessional Behaviour,,826e486c-b0b0-4682-b4f3-6f6679cb49f5,02/08/2023 04:44,06/08/2023 21:29,06/08/2023 21:30,06-Aug-23,GURGAON,Books & General merchandise,330,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
72adb080-4da3-439c-9ecd-dd301bea3139,Inbound,Refund Related,Refund Enquiry,Thanks Shopzilla,c9a83e28-8ece-48df-b521-1ce4b5ebac20,,06/08/2023 19:38,06/08/2023 19:41,06-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
5ac9a893-2f46-4257-b69f-a070b0a416ef,Inbound,Returns,Wrong,Thanks for support ,0e52ab86-f5a9-4e82-ac07-786300eaa7d1,,06/08/2023 20:32,06/08/2023 20:51,06-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
2b53554f-5e7e-474c-b49a-37e07c4d5f5a,Inbound,Returns,Return request,,1c6704c7-4ee4-420e-8971-2ff82fa0f4c5,27/07/2023 18:20,05/08/2023 07:24,05/08/2023 11:51,05-Aug-23,RAYAGADA,Home,470,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
fff1df76-c14f-4b1b-bc36-c89966c96634,Inbound,Payments related,Wallet related,Customer executive is very good ,d8e02efe-5a4c-4210-919b-f4d3ebd41939,,05/08/2023 15:42,05/08/2023 15:45,05-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
bdbad857-2018-423a-97ed-991def51493d,Inbound,Shopzilla Related,General Enquiry,Happy,c204deb5-8803-4328-be6c-4fa502307ba0,,05/08/2023 16:31,05/08/2023 16:40,05-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
ee5693fa-0b90-4fbc-b3ec-d52a3377bce9,Inbound,Order Related,Delayed,,c94079cc-f3f4-4494-a5c7-e1c02619eac0,29/07/2023 13:17,05/08/2023 13:25,05/08/2023 13:52,05-Aug-23,RATLAM,Electronics,2199,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,3
7ceddefe-4830-4f56-9584-7589e8b2bea0,Inbound,Order Related,Order status enquiry,,2d4b114b-4315-47ac-a5e7-fbd59ae3413e,31/07/2023 15:12,05/08/2023 06:43,05/08/2023 06:45,05-Aug-23,BANGALORE,Books & General merchandise,1889,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,4
6083adda-d1b0-472f-a067-0ec0138f905d,Inbound,Returns,Reverse Pickup Enquiry,Good,9f43642f-577d-4bcc-b115-8729753562cb,,05/08/2023 06:36,05/08/2023 06:37,05-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
b86c2e30-1a23-47bc-a397-98dae3c9cbe3,Outcall,Returns,Return request,,e1ceede9-5390-4475-8e40-c18d4afb40dc,,05/08/2023 15:36,05/08/2023 15:46,05-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
0c2c92db-b977-44a1-930e-613f8ec6eecd,Inbound,Returns,Fraudulent User,,aff90f04-0343-4582-831b-00bc3fea3e66,,06/08/2023 00:02,06/08/2023 00:02,06-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
9230462b-8a7b-4744-8812-3e59bbbbc742,Inbound,Refund Related,Refund Enquiry,,5e23c1c0-5543-4767-863d-018c1684cb55,,06/08/2023 09:45,06/08/2023 10:32,06-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,2
35423234-07b6-4915-8069-59d3f01620f3,Inbound,Order Related,Delayed,Thank you so much,f5a7b609-6a11-4992-814c-0d260943cd28,,06/08/2023 18:04,06/08/2023 18:06,06-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
7bde6563-77c5-442c-8be4-b2b731c88d30,Inbound,Feedback,UnProfessional Behaviour,Good,6ea87907-dea1-4d35-97eb-0c4e382a0afa,14/07/2023 20:35,05/08/2023 13:19,05/08/2023 13:20,05-Aug-23,TUMSAR,Home,1091,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0b9aa2de-4548-44d8-a9d1-add4fe29fb43,Inbound,Returns,Reverse Pickup Enquiry,,992de411-d402-4e48-9099-6354060f8a3b,01/08/2023 12:39,03/08/2023 22:56,05/08/2023 08:06,05-Aug-23,LUCKNOW,Books & General merchandise,124,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
8a5f8c3e-8fa5-45dc-ae82-dd3508beb4fc,Inbound,Returns,Exchange / Replacement,We cannot contact them,aae4ee99-e2c1-4172-be01-e5fe07eafd1f,,05/08/2023 14:47,05/08/2023 18:14,05-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
15a959e4-2003-45d8-bb01-91d0c93c3461,Inbound,Order Related,Order status enquiry,,4e3ca074-9282-493b-be2e-39ce81a38125,,05/08/2023 22:55,05/08/2023 23:00,05-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
94872280-dbcf-450d-a249-27f069e0a21f,Outcall,Order Related,Delayed,,7f416497-3aed-4913-a4f5-17b0ceb0f207,,06/08/2023 07:29,06/08/2023 07:31,06-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
320489c8-481f-43b7-8250-84e21c842ca3,Inbound,Returns,Reverse Pickup Enquiry,,8a47b172-cb7a-4728-8985-2a0c81a22510,,06/08/2023 17:09,06/08/2023 17:11,06-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,4
0ca21863-796c-4480-9a56-db5c23e78f28,Inbound,Returns,Wrong,,cec7277e-6a30-4654-a6ed-255f0700acf8,18/07/2023 19:49,05/08/2023 13:09,05/08/2023 13:15,05-Aug-23,GHAZIABAD,LifeStyle,2932,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
89e7916b-6850-4905-8c23-ece273e44d04,Inbound,Order Related,Invoice request,,04851c59-9f54-4ce4-a09b-013473c3aa42,,05/08/2023 08:29,05/08/2023 10:52,05-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
67541fda-7649-4401-aa3b-cbcc101fb2ba,Outcall,Feedback,UnProfessional Behaviour,Helpful ,6fdbf515-e4eb-4dbe-bac9-d2257bdc9a91,,05/08/2023 20:03,05/08/2023 20:06,05-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
9174226e-d52c-4900-9e3b-4ce14f01ded0,Inbound,Product Queries,Product Specific Information,,903a1f1f-6eaa-49ef-b0e0-9c870b2095d3,,06/08/2023 08:06,06/08/2023 08:29,06-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,1
9f57c1eb-893a-4067-a192-fff2d47a930c,Inbound,Returns,Reverse Pickup Enquiry,Please give one option to direct call with customer care,1f343f8c-443e-4dc2-a9f6-a9cfb6e3cbb3,,06/08/2023 18:07,06/08/2023 18:10,06-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
8baed0e3-5ce4-49d3-bf6e-84617f9259b2,Inbound,Order Related,Order status enquiry,,aca66c59-8412-4484-87d5-e5959b00372a,,06/08/2023 18:31,06/08/2023 18:32,06-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,2
10e7e52b-531f-4f5b-ae26-aadb5de6a13c,Inbound,Returns,Reverse Pickup Enquiry,,ceb5cae9-4b7c-4ffc-8aca-0547e34e5f01,,06/08/2023 22:47,06/08/2023 22:49,06-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
175cdb2e-9803-4e78-b34a-6ec5b68f2cd9,Outcall,Returns,Reverse Pickup Enquiry,,a7689eec-6607-47ec-ad65-5e409e9a8c27,01/08/2023 09:02,02/08/2023 19:16,05/08/2023 08:55,05-Aug-23,ALIGARH,Books & General merchandise,109,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
5a622541-dad8-42d3-9b87-357742f97afd,Inbound,Payments related,Online Payment Issues,Fine,8e7f226c-479f-4a5c-9c0c-2bf207db29e4,,06/08/2023 18:18,06/08/2023 18:21,06-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
d21c7918-ce05-4c6f-8dcb-6fb1fbc0b38a,Inbound,Returns,Reverse Pickup Enquiry,,af7e4645-8031-41df-989e-732b201a4eb7,,05/08/2023 16:32,05/08/2023 16:33,05-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
938878a8-e547-4f1f-b7f5-beb282481175,Inbound,Shopzilla Related,General Enquiry,,5061ece5-a97d-4a83-b705-4c01dbe6f632,,05/08/2023 11:41,05/08/2023 11:46,05-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d2ae272d-ee6e-4670-872f-6c8b8483f8c3,Outcall,Cancellation,Not Needed,Even after conveying the problem still I was sent the wrong product. What a waste of time and money! Really disappointed in the service and handling by the seller,9964ab53-9d52-4fb6-9a95-162555a7a811,03/08/2023 12:13,03/08/2023 12:37,06/08/2023 01:19,06-Aug-23,BANGALORE,Home,892,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8cebc41b-9335-4e85-9ba5-95115ff2aec5,Email,Feedback,UnProfessional Behaviour,,d3b40e8c-1f6e-4230-b09b-7629955baba0,01/08/2023 22:15,05/08/2023 10:50,05/08/2023 17:38,05-Aug-23,FATEHPUR,Electronics,4499,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
0f023790-4325-4f7f-879e-a510233f2f69,Inbound,Returns,Fraudulent User,good,b66904b8-1a0e-48b5-ad14-0a9693d8e2f1,,05/08/2023 09:03,05/08/2023 09:04,05-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
65f8dec2-5e12-483a-86e8-f4bf2ae34d30,Inbound,Product Queries,Product Specific Information,always pay back customer in term of money if you are wasting his time ,c9068ca5-e7b3-4fc5-9f63-e3030f31e617,,05/08/2023 17:33,06/08/2023 01:18,06-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
503e90fa-3789-4b3c-8e9d-00b5e83ac5e1,Inbound,Returns,Reverse Pickup Enquiry,Product send good kwality ,937364b8-10e4-4cdd-8f4d-0191623a4bae,,05/08/2023 23:29,05/08/2023 23:34,05-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
a3b56e7d-5a04-4d97-9ea1-a8293a89beeb,Inbound,Returns,Wrong,,59c045a9-9afa-4a78-a34a-15a2a49ee10e,,06/08/2023 13:37,06/08/2023 14:03,06-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
35a3829d-6434-4cdf-b760-983d880f8094,Inbound,Payments related,Online Payment Issues,"Nothing solved. No clarity on what was being explained. I said that refund should happen to my card, she is talking about EGC. ",3d72d1c2-fb23-4c54-a60f-8165b5d91ee2,,05/08/2023 11:15,05/08/2023 11:18,05-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
5413f49d-ede6-4fe2-9366-2e1500d8cd92,Inbound,Returns,Fraudulent User,Very nice,f6b26ae7-6c0f-4b95-94cc-a40253e36d11,,05/08/2023 16:26,05/08/2023 17:26,05-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
f933bc99-d5a0-4496-b088-a3efd2a88796,Inbound,Returns,Fraudulent User,,2e8e48c8-18c9-4524-b34d-3fcb8b0cc3be,,05/08/2023 23:57,06/08/2023 08:34,06-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
4181a51b-c6c6-4696-a356-351f13cd5f31,Inbound,Returns,Reverse Pickup Enquiry,,145dd69f-9cbf-4e07-a417-483018825c00,,06/08/2023 10:23,06/08/2023 10:24,06-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
3a3c01bb-755e-4d86-800c-f36408affb1a,Inbound,Order Related,Order status enquiry,,49d09476-014d-44ae-8f95-ead56184a162,,06/08/2023 14:54,06/08/2023 15:03,06-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
808e63c0-e5f8-4ccb-8d29-172cb61a1537,Inbound,Order Related,Delayed,,ac5c77e5-ef55-4456-aa63-3ab5cd56eefd,,06/08/2023 21:38,06/08/2023 21:42,06-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7d1fda83-cad2-4b03-8ae7-8652ff9a4053,Inbound,Returns,Reverse Pickup Enquiry,Too late for issue solve,a3dbdd5b-2f8b-4d28-9a7d-f8afd1dc64bb,05/07/2023 16:11,05/08/2023 08:41,05/08/2023 08:45,05-Aug-23,DHENKANAL,LifeStyle,1749,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
15ff257c-f6d3-4f53-abea-a4c24c55df5e,Inbound,Returns,Reverse Pickup Enquiry,,f1744d66-e3b2-4aa5-865c-f6d9be0a2652,31/07/2023 16:58,06/08/2023 17:10,06/08/2023 17:11,06-Aug-23,NAGAUR,Books & General merchandise,220,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
766f80fb-a40b-4870-bef9-ec75e346f803,Inbound,Returns,Service Centres Related,,a3c75b50-bc0d-42f0-9293-574568117f5a,,06/08/2023 11:28,06/08/2023 11:30,06-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
d577dbd6-ba10-41df-8b51-ddb77b38a093,Inbound,Returns,Fraudulent User,Don't give bogus replies? Like in 7 Aug you're writing the matter will be resolved by 30 June,f9445b5c-3cfb-4854-9126-8c59c19552a4,23/07/2023 23:55,06/08/2023 14:05,06/08/2023 14:17,06-Aug-23,NEW DELHI,LifeStyle,10419,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
7d26a199-c18a-44f7-a072-0b34f7851a0c,Inbound,Returns,Wrong,,52475cbb-80f3-4bcf-b8f4-075af03a25e0,24/07/2023 09:48,05/08/2023 19:41,05/08/2023 19:42,05-Aug-23,BERHAMPORE,LifeStyle,724,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
91c5877b-d92c-42ea-b98f-d576314b6a26,Inbound,Returns,Reverse Pickup Enquiry,,5a837c97-f9b1-4350-b331-4bb33c647655,19/07/2023 23:23,05/08/2023 18:52,05/08/2023 19:00,05-Aug-23,DIPHU,Electronics,68990,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
0414b0fe-6e56-42fd-bdc7-502cbe116b23,Inbound,Returns,Return request,,09ce8902-b360-44b1-99f3-a0338fdd65cd,,05/08/2023 04:06,05/08/2023 04:09,05-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
139a9993-f51e-4dac-9f7b-3021498b382e,Inbound,Order Related,Delayed,,fdbf3a00-1e0a-40bd-aad2-6e8f91412fcc,,05/08/2023 13:22,05/08/2023 13:24,05-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
ddbc4aae-51b8-4aee-9615-cf5f67d9348d,Inbound,Returns,Reverse Pickup Enquiry,,bf040aa6-d766-4b8b-8d6f-15a758021b94,,06/08/2023 16:36,06/08/2023 16:37,06-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
c450c3fd-4173-4867-b31e-f2a676bbafbf,Inbound,Order Related,Order status enquiry,,865fc97e-8daf-4dc2-9b17-e249bc4db170,,06/08/2023 19:25,06/08/2023 19:28,06-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6900db10-e001-4028-9b21-c109325aea59,Inbound,Returns,Reverse Pickup Enquiry,,34c508a3-3d2a-48f9-aaca-bebe34231715,,06/08/2023 21:54,06/08/2023 22:33,06-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
8e256242-94f4-42fe-89f7-10cc3c0c8463,Inbound,Order Related,Order status enquiry,,ac234019-767c-41c8-8a4f-671922bad93f,01/08/2023 18:06,05/08/2023 12:30,05/08/2023 12:37,05-Aug-23,BHOPAL,Electronics,134990,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
d118fdb2-412a-4e63-a40f-a16a97db8a90,Inbound,Order Related,Order status enquiry,Customer service very helpful ,66ebb465-2e75-471a-8920-137bb8c0edbb,27/07/2023 16:15,05/08/2023 13:42,05/08/2023 13:59,05-Aug-23,JODHPUR,Books & General merchandise,450,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
7b10af8e-f45b-4b50-b5af-9620e4abcaa7,Inbound,Order Related,Invoice request,,debf351a-edb9-4861-b1cd-30180a1893d4,,05/08/2023 10:40,05/08/2023 10:51,05-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
713739db-ebee-421a-9ef4-3a87207f29e8,Inbound,Order Related,Seller Cancelled Order,I am happy your service,d240aae4-dce6-4559-b125-ebc3f18285bd,,05/08/2023 14:46,05/08/2023 14:50,05-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
eca9f3b6-235b-454e-8cf7-6cd0ca306eb9,Outcall,Payments related,Payment related Queries,,dd30ed05-a8ca-4666-90b8-e8c7d058df0a,,06/08/2023 06:02,06/08/2023 06:05,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
8cc2d481-ee64-4acc-87e3-e0a2bd6122f4,Inbound,Product Queries,Warranty related,,afe4e44a-0457-44e6-be77-7aaf95d860cd,,06/08/2023 18:39,06/08/2023 18:50,06-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
b0841018-7804-4635-b820-bc285485a519,Inbound,Order Related,Order status enquiry,"customer executive just repeating what is written in the appDoes not go beyond that, then what is the point of talking to a human. ",c00b347e-d6c0-451a-9e3c-a6471b169602,,06/08/2023 23:16,06/08/2023 23:17,06-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
72341267-6ab7-4bf6-bbc9-5b103a9db541,Inbound,Order Related,Order Verification,,e21ee338-908c-485f-b93d-10aa956f9ac0,,06/08/2023 22:24,06/08/2023 22:25,06-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
583c5967-3999-40eb-a34a-9721a2f2fc9e,Inbound,Returns,Reverse Pickup Enquiry,,5dcfee4d-afa5-4ebf-ad7b-7b6b3cc2230d,,05/08/2023 16:00,05/08/2023 16:01,05-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d3fd9959-838e-49ad-9625-dd0c57ffd863,Inbound,Product Queries,Product Specific Information,Force to all seller to sell his product to all pin codes,4e3055ef-cb5b-4e41-a07d-2581334b3e9f,,05/08/2023 19:54,06/08/2023 00:16,06-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
31c65744-dbf8-4e44-86bc-ac3ac094aed0,Inbound,Order Related,Installation/demo,None ,ecc0d716-9c66-4c79-9623-2df9a288a70b,,06/08/2023 08:55,06/08/2023 08:58,06-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e11b3044-5331-4a22-ba9a-5b30c021bf7f,Outcall,Returns,Exchange / Replacement,"Just the way they speak, shows the main concer is to answer the call, and customer has 0 value",82acae50-4971-401c-a625-5c4f5d9646bd,,06/08/2023 00:14,06/08/2023 07:43,06-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,1
e88bdada-68f5-4743-9bc2-36412101e710,Inbound,Returns,Reverse Pickup Enquiry,Good,8a2f4c7f-e9f5-4f24-9f10-a9c17001604f,,06/08/2023 00:19,06/08/2023 00:36,06-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
28a4bbb5-c41b-4c35-aab3-390b46b59781,Inbound,Returns,Missing,Good,b9e27309-766b-45c6-9596-0ffe81153a30,,05/08/2023 11:15,05/08/2023 11:25,05-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
540e65c8-3a39-4554-8060-49a5a45860d6,Inbound,Order Related,Order status enquiry,,8e2946bd-9a2b-4e54-97b3-38040af1e017,,05/08/2023 20:57,05/08/2023 21:00,05-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
99cc0cb7-0a03-40b8-85b5-577d36a3da26,Inbound,Returns,Fraudulent User,,f616e2e5-87ce-4f75-b6c7-4caa06a71256,,05/08/2023 23:07,05/08/2023 23:26,05-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
70d62f84-6044-43fc-a281-4488e68aac8b,Outcall,Product Queries,Product Specific Information,,e3d445a4-5ae3-4b64-95d7-92604b500e46,,06/08/2023 11:51,06/08/2023 11:53,06-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,3
ac64603c-4910-4202-94fa-70e61f065816,Inbound,Payments related,Payment related Queries,,da566644-3df8-4f9d-9916-3f3b6973501f,,06/08/2023 21:23,06/08/2023 21:25,06-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
57eb1312-cc7e-42a8-8e75-9a2f4b2ac258,Inbound,Returns,Return request,,4b5a7355-dfb3-40d6-b231-ad699545f9ab,,05/08/2023 22:58,05/08/2023 23:15,05-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
4dddcc7f-011c-4b68-9b38-0283e27d62a9,Inbound,Product Queries,Product Specific Information,,a49082b4-29b3-45ed-8308-e3d1146dd02a,,05/08/2023 23:20,06/08/2023 00:39,06-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
aab28089-6a7c-45ba-8c65-d61f77bfec16,Inbound,Cancellation,Not Needed,Just solve the issue within the first date of declaration.,5a7697e7-2325-4745-8145-c20fe93d32a7,30/07/2023 21:59,05/08/2023 09:43,05/08/2023 09:56,05-Aug-23,KENDUJHAR,LifeStyle,2299,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
c0589094-b802-4186-aaf7-679b8ee1cee2,Inbound,Feedback,UnProfessional Behaviour,Good job ,8a22730e-bd5d-48e1-bf6c-31ffbb2498cd,,05/08/2023 08:14,05/08/2023 08:41,05-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
63af98e5-f887-47e6-8e43-f1f6c1323b47,Inbound,Returns,Reverse Pickup Enquiry,,c670e3c4-34dd-487e-b3b1-6dbd2e9c9d06,,05/08/2023 08:38,05/08/2023 08:44,05-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
5c8c8438-aeb0-4794-811e-4dbd7fe28a2b,Outcall,Returns,Reverse Pickup Enquiry,,d2f2ed87-8277-49b0-9377-dd810906c465,,05/08/2023 15:01,05/08/2023 15:40,05-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
3a21f07d-dcd5-4340-a1fb-b14d9a57fbea,Inbound,Payments related,Payment related Queries,,13f8f263-70d1-43d5-add9-765fdae2d00e,,05/08/2023 21:05,05/08/2023 21:47,05-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
84404170-ff8e-4616-a93a-4a2d9d5c99a9,Inbound,Order Related,Order status enquiry,,0beddfbf-68e1-4c32-8932-013ccab00057,,06/08/2023 12:48,06/08/2023 12:49,06-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,4
3c48eb2e-c45b-4502-bb98-d16e16dc26f7,Inbound,Refund Related,Refund Enquiry,,0aec9063-b722-407c-94a3-b8aa0d58f936,28/07/2023 00:09,06/08/2023 08:45,06/08/2023 08:59,06-Aug-23,KANPUR,Books & General merchandise,520,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,2
23e47d87-3f18-4dd2-8fbe-7af5d2fc14f5,Inbound,Returns,Reverse Pickup Enquiry,Good,b784cdfc-a3f3-42bb-b1df-19df1bc7bc10,30/07/2023 11:57,03/08/2023 21:12,06/08/2023 19:32,06-Aug-23,BARABANKI,Books & General merchandise,299,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
4e1a3f13-870a-469d-b216-6717a7f4336b,Inbound,Order Related,Installation/demo,Osm,6ee2cc11-eee0-4ad3-83f3-0959c9f5ecce,,05/08/2023 12:30,05/08/2023 12:30,05-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
25e36ff8-3603-4d1d-9cdd-893025110b2c,Inbound,Order Related,Installation/demo,,6a97d865-6a24-479b-8afa-e6acfc74c658,,05/08/2023 22:38,05/08/2023 22:42,05-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
70746d3a-095d-42de-af71-031a5ba342f9,Inbound,Returns,Service Centres Related,,7ba57c76-9304-45b7-8259-6a7fd569de0a,,06/08/2023 10:08,06/08/2023 10:10,06-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
81c56afe-29b8-4173-8ec2-71e84e6f3222,Inbound,Order Related,Invoice request,,2c3e0f96-e675-4e45-b1a1-4712246b785b,,06/08/2023 13:37,06/08/2023 13:39,06-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
fd2c15d3-c6b4-459e-afc9-e4f1ff800230,Inbound,Refund Related,Refund Enquiry,,f068092a-4916-4da1-915d-939cb6bfb6eb,,06/08/2023 22:51,06/08/2023 22:51,06-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
50c1f49a-9710-427b-aad0-12e3c1c8d188,Inbound,Returns,Reverse Pickup Enquiry,No improvement required.,8bfcf92d-d152-490d-94a9-0af5db47a071,,06/08/2023 23:49,06/08/2023 23:55,06-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
4b49438e-fd09-4ec7-8936-999d89cc378c,Inbound,Returns,Missing,,d3a8c9c7-e32d-4f4b-94bf-41ad26715259,29/07/2023 16:05,04/08/2023 20:48,05/08/2023 17:15,05-Aug-23,CHINSURAH,Home,192,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
d8c10170-2649-4611-8f4f-39b1e173983b,Outcall,Order Related,Customer Requested Modifications,,4d78da76-8f1d-4dd0-8f9c-149d5a55c8f1,,05/08/2023 10:17,05/08/2023 10:23,05-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cb6fc6a2-77c1-47b3-8f6f-9632b5bd5dcb,Inbound,Order Related,Delayed,Very poor experience,83da9cd7-17cb-4230-9086-7ae5366da13b,01/08/2023 13:44,06/08/2023 10:35,06/08/2023 13:51,06-Aug-23,KOLKATA,Electronics,11999,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
a0e45c01-ceec-432e-8fe7-6dadd603b9ba,Inbound,Refund Related,Refund Enquiry,,31f9ff35-212f-4f14-9fb0-74ddd49033b6,,05/08/2023 08:47,05/08/2023 08:50,05-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
b6faf934-d951-451e-85db-65912d8af1b0,Inbound,Returns,Fraudulent User,,12b5fbb8-e6c5-42c2-bcc8-8252fb839346,,06/08/2023 06:36,06/08/2023 06:38,06-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
34d52d4c-78e2-4b06-9b93-4af1145959c8,Inbound,Returns,Reverse Pickup Enquiry,,32bd50c2-5934-419e-adf8-f41ab557fc0e,,06/08/2023 11:03,06/08/2023 12:09,06-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
0894ece8-c8ac-4753-a9b1-304810e0e1d4,Outcall,Payments related,Payment related Queries,,3e798cc4-6e9c-4248-b6e2-742b87755b02,,06/08/2023 18:07,06/08/2023 18:10,06-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
0fc6fa55-50ba-4bdc-8c22-7ca8dd63b20b,Inbound,Order Related,Installation/demo,,fbadb439-c615-425a-9bd9-8022326f0ef0,,06/08/2023 19:31,06/08/2023 19:36,06-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
57bd86f1-4d6a-4eed-9ecc-f60889f9fedd,Inbound,Order Related,Order status enquiry,,f06d49e8-bffb-4056-b9bc-cd2003f67529,20/07/2023 16:53,05/08/2023 19:05,05/08/2023 19:06,05-Aug-23,KRISHNAGAR,Books & General merchandise,1844,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
0bbec7b8-0fdb-4567-8cbb-f10cd80b0c61,Inbound,Order Related,Order status enquiry,Thanku for helping,e6d6d4f6-f15c-4efc-a583-536dcc8b7072,,05/08/2023 13:54,05/08/2023 13:55,05-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3f1ee0d4-1af6-4ce4-8a7c-8760b22df24c,Inbound,Order Related,Order status enquiry,,6d8aa400-192a-4e6a-bcb5-ce3835d3d96a,,05/08/2023 16:48,05/08/2023 16:51,05-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
c7281c38-e7c1-4d1f-8540-78ddb9f64cd9,Inbound,Returns,Fraudulent User,Correct Shopzilla's policy to the extent that no customer would have to suffer inconvenience due to miscommunication between logistics team and Shopzilla agents. ,c31a215e-e3e1-4e8b-8428-8770ac9990d1,,06/08/2023 09:39,06/08/2023 09:55,06-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
c2e3b2de-8314-421e-bb6e-310dd04531f7,Inbound,Refund Related,Refund Related Issues,,096288cd-4c9f-4a34-8eb0-80c13733dc8f,,06/08/2023 18:54,06/08/2023 18:57,06-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
6d8a7e22-ac40-4804-b79e-f57045c27679,Outcall,Returns,Return request,,a2ae7a18-84cf-4a06-99dd-d48beaa2cef1,26/07/2023 11:06,04/08/2023 17:47,05/08/2023 13:55,05-Aug-23,CHATRAPUR,LifeStyle,799,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
1a1c3686-17d3-4e45-b38d-7d7ae0df0994,Inbound,Order Related,Installation/demo,,fbbf50b2-47c6-44fe-945f-b183081bf6d2,,05/08/2023 16:07,05/08/2023 21:39,05-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
086641ce-36db-4c49-b231-1057d10a065f,Inbound,Returns,Service Centres Related,,df7e8f1f-2994-4c8d-8f72-6af8a6e8e289,,06/08/2023 07:38,06/08/2023 07:39,06-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
dc35f738-e28f-4cef-bc6a-c2036e95b395,Outcall,Order Related,Seller Cancelled Order,,9a01445a-a2d9-43d8-9bb4-44e1e3f05a21,,06/08/2023 12:00,06/08/2023 12:14,06-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
a8bd1ac3-ac90-46a4-8241-9ceea952c3e5,Inbound,Returns,Return request,Good service ,8977ed0c-132b-4e68-afc9-52f73502d847,,06/08/2023 14:51,06/08/2023 14:55,06-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
22186efe-dd0f-4a24-9660-315d2a89c4bf,Outcall,Cancellation,Not Needed,Effective and quick response.,a5a4e24d-80f1-475e-b7ca-4f19caa3456c,,05/08/2023 16:40,05/08/2023 16:42,05-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
ed42576d-a45d-47f2-81e4-392c6c1c64a3,Inbound,Returns,Return request,,458cc6c6-fd0f-4a29-9bcc-d3a09b21371b,25/07/2023 20:13,05/08/2023 18:45,05/08/2023 18:52,05-Aug-23,SRIPERUMBUDUR,Electronics,1299,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,2
500c9c6b-1070-4d6b-947a-63ad9bb74d5a,Inbound,Returns,Reverse Pickup Enquiry,Please check details provided by seller carefully.Details given for same was different on site and what they provided.So please be careful with all this.,0e81eec5-7e37-4d3a-b407-d1996e5afde2,,05/08/2023 13:58,05/08/2023 14:10,05-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
2da71655-db80-4c50-a05a-783fb7854db0,Inbound,Returns,Return request,,061c9638-d7d5-4dfe-9a7a-353d2e1db122,,05/08/2023 14:21,05/08/2023 14:24,05-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
8060eceb-d2ea-450b-98ab-d94cbdf5e908,Inbound,Returns,Reverse Pickup Enquiry,Great job ?? i am so happy with supported Customer ,fa968b24-1aa8-42c4-a130-475fe12d2156,,05/08/2023 11:05,05/08/2023 11:14,05-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
25353549-3059-4e6c-8176-7b5c3e3c5853,Inbound,Refund Related,Refund Enquiry,,3745b0c0-7553-4581-a64f-165cb791af0c,,06/08/2023 07:24,06/08/2023 07:24,06-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
1aa33a92-7353-47e5-8ee3-0f871cb00706,Inbound,Refund Related,Refund Enquiry,Refund fast ,88a5bf06-c068-4946-b8e5-884c181f7bfa,,06/08/2023 14:59,06/08/2023 15:00,06-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
5a0f9599-2aed-48ef-9c98-69d22309f8c2,Inbound,Feedback,UnProfessional Behaviour,,90bf5119-9cdc-4273-98cf-df5f6d377350,13/07/2023 10:16,06/08/2023 12:02,06/08/2023 12:05,06-Aug-23,BHARTHANA,Home,99,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
1775b724-a332-4644-a351-a6419180b8f4,Inbound,Order Related,Order status enquiry,,530d2e5e-bcbb-4aec-8086-b6d749b0fa72,31/07/2023 21:02,04/08/2023 11:56,05/08/2023 16:48,05-Aug-23,LUCKNOW,Books & General merchandise,899,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
9a2273bb-c855-429b-b8d2-9eb752573442,Outcall,Refund Related,Refund Enquiry,,0dab554c-675e-4053-8d23-98634f875f29,,05/08/2023 12:32,05/08/2023 12:37,05-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,4
8d63d9b4-9c03-472a-ab9d-55822bbbf48e,Inbound,Returns,Return request,Agent give me proper resolution ,ab2596e6-cab6-43e5-8bbb-8d1201ecc0f5,,06/08/2023 16:16,06/08/2023 16:17,06-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
85d1b688-3bb0-4e59-ba42-bb75386a5447,Inbound,Returns,Missing,,5133e895-9912-485b-925b-e87abdb051c4,,05/08/2023 13:23,05/08/2023 13:31,05-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
03ee1aa7-bbfd-44f9-b551-ddeab1131f20,Outcall,Product Queries,Product Specific Information,,5d1befd6-002f-4110-bd3e-5c43fdaad528,,06/08/2023 09:27,06/08/2023 10:35,06-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
afc9661f-68a7-4c54-a3c6-02d153822c0c,Inbound,Returns,Reverse Pickup Enquiry,,96e63d28-e1f5-42c7-87f1-4c06ea8d5efb,,06/08/2023 12:45,06/08/2023 12:53,06-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
53ceafef-fec7-421e-8603-8221de299805,Inbound,Returns,Reverse Pickup Enquiry,,28f760db-bdd3-493e-952a-bf66576bca8f,,06/08/2023 14:32,06/08/2023 14:37,06-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,1
6cf5bf65-e695-41e9-b217-6349b135a4a9,Outcall,Order Related,Delayed,,e2878985-d6c2-4356-a33a-5eaf874fb4ea,,06/08/2023 18:08,06/08/2023 20:30,06-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
349a7823-d86d-4a82-bf79-2a6663c82930,Inbound,Returns,Reverse Pickup Enquiry,,4a9d5ae4-98cb-4f32-b572-2a62a9ac0d6b,,06/08/2023 17:21,06/08/2023 17:22,06-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4668b1c2-7e73-4def-ac1b-7eb91efef71e,Inbound,Product Queries,Product Specific Information,It was quite good call from the fip  ,ae9856e6-f3b8-4241-b3b6-b1c8366198c6,,06/08/2023 23:45,06/08/2023 23:53,06-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
99da76c0-eb77-43bf-9f48-9de9d1baead4,Inbound,Order Related,Order status enquiry,,b55975bc-a422-473e-8348-7d85efd805ce,,06/08/2023 23:17,06/08/2023 23:30,06-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
88cbd9bd-277e-433b-b3ed-13ee3ad1db71,Inbound,Shopzilla Related,General Enquiry,,2ada9896-0270-4bbb-bad6-6a449495549f,,05/08/2023 17:22,05/08/2023 17:22,05-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
8633e1a1-2df9-4c14-a944-cd2ceeec071f,Inbound,Product Queries,Product Specific Information,,d6a0dfb5-9421-4be4-8de6-c561d67d636b,,05/08/2023 17:24,05/08/2023 17:27,05-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
d2cb8b35-0ff9-493c-96be-50e2d1389209,Outcall,Order Related,Invoice request,I think this Person Can handle any difficult situations her lovely voice and work.,4c1ac55b-c6b1-44b9-a364-dd0ea134a15d,,05/08/2023 23:13,05/08/2023 23:15,05-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
3a1206c3-197a-4ff5-a2d0-7e3e79703812,Inbound,Shopzilla Related,General Enquiry,,34ad7649-5abe-4dd4-bab7-fd498f5bfd55,,06/08/2023 21:14,06/08/2023 21:14,06-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
7b1f82aa-12df-4a52-a7d3-a802873e7d65,Inbound,Returns,Fraudulent User,Solve my matter,c3cb35a8-74fb-47b5-b488-0ab3484cc602,,06/08/2023 22:30,06/08/2023 22:34,06-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
73068fed-4cf3-408b-8e1d-464dc22985e5,Inbound,Payments related,Online Payment Issues,,d4bff1f8-7ece-4f24-be77-09dfd7bdbb3d,,07/08/2023 09:41,07/08/2023 09:42,07-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
7580883d-a520-4712-88ab-b6d12fce7c20,Inbound,Feedback,UnProfessional Behaviour,,ec870be5-2d06-4d7a-ad7d-6d6b4100a37a,30/07/2023 20:07,07/08/2023 17:43,07/08/2023 17:44,07-Aug-23,ANAND,LifeStyle,399,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
63a25635-72fd-47a8-a756-ec09a1ee0ef1,Inbound,Refund Related,Refund Enquiry,,e7c61eb6-55c9-4276-ad5c-72f50efb5ec7,,07/08/2023 22:05,07/08/2023 22:38,07-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
c69d0e34-a213-4238-a150-035e01fe39a2,Inbound,Returns,Return request,,bfca6c43-26b6-4e33-8fa7-0ab3b903b364,22/07/2023 20:16,07/08/2023 09:18,07/08/2023 09:20,07-Aug-23,GURGAON,Electronics,1599,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
28c720a8-9aa5-4205-a1ba-a80580efb8f2,Inbound,Payments related,Online Payment Issues,,106101c6-9600-46fc-8986-5335c10c2124,,07/08/2023 07:56,07/08/2023 07:57,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
062e6a69-c66f-483d-8b34-89645efb350d,Inbound,Returns,Reverse Pickup Enquiry,,6ca7c71b-3c0a-4bf9-85a5-1d710ed04062,,07/08/2023 18:04,07/08/2023 18:06,07-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
e721520b-d543-447c-858b-a6e3218cf2f2,Inbound,Returns,Reverse Pickup Enquiry,,3a9a0468-4185-4563-850c-6bdd47d0d81a,,07/08/2023 20:57,07/08/2023 20:59,07-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
b72e5073-f146-4d64-ae07-31b50eaa4901,Inbound,Returns,Exchange / Replacement,,253fc1b9-12f4-4d4d-a3fe-bc0c241f1dc8,,07/08/2023 16:52,07/08/2023 16:52,07-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
1edaf602-a4b5-43f3-995c-a9d443bcbcde,Inbound,Order Related,Order status enquiry,,e0b39ad9-1612-4c7a-82a7-604598563cee,,06/08/2023 19:34,07/08/2023 06:29,07-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
5669783e-e981-4244-b62e-61e59639197b,Inbound,Returns,Fraudulent User,,6c849584-a6d0-4351-9945-13200035501f,,07/08/2023 18:01,07/08/2023 18:03,07-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
05e968bf-4cfa-4b01-aa22-1bede48c9f44,Inbound,Returns,Missing,,86f8eed2-6b17-4a91-a2ad-9f6724d89dde,29/07/2023 22:44,07/08/2023 13:17,07/08/2023 13:17,07-Aug-23,KOLKATA,Electronics,12499,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
eb7216c6-c0b6-4a2c-b3fa-029884561b1c,Inbound,Order Related,Order status enquiry,,0a5e780f-5e1b-49b8-aac5-b3705b747395,,07/08/2023 19:00,07/08/2023 20:53,07-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
45ce0af8-1aee-41bf-8b2e-2e2b7ac73061,Inbound,Refund Related,Refund Enquiry,,ca86dea0-4be7-4bbb-bd47-3cd41eae43da,,07/08/2023 14:40,07/08/2023 14:41,07-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7158c771-f8be-4b00-a20b-31e432763337,Inbound,Returns,Reverse Pickup Enquiry,,ab1ad11b-0352-4c7a-8b2e-b4274322b610,,07/08/2023 15:02,07/08/2023 16:19,07-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,2
8178ff86-3623-4a7f-978b-ab6109ba4c33,Inbound,Returns,Reverse Pickup Enquiry,,c7590ae8-9a3c-458d-a518-0407d922144a,,06/08/2023 23:43,07/08/2023 09:55,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
7703912f-cbcf-44c4-9ee5-d8a12159f9f7,Email,Returns,Return request,,250b7714-6249-4527-9171-8c4c2ef24991,,07/08/2023 11:30,07/08/2023 12:01,07-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
f73eb1ff-ef34-45bf-943c-ea68522c3c86,Inbound,Returns,Fraudulent User,,3afaec09-af84-497d-bbc7-5c7465c82026,,07/08/2023 17:04,07/08/2023 19:40,07-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
f41f5360-2f37-4896-acae-c334fffeedb8,Inbound,Order Related,Installation/demo,,e029e704-2bfe-4b30-957d-db4ab265230b,,07/08/2023 19:28,07/08/2023 19:34,07-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
bdcd0f38-fb8b-4f46-a343-f4462c4e0094,Inbound,Order Related,Delayed,,02ac2085-1ac6-4076-a339-b0504eed4392,27/07/2023 22:19,07/08/2023 13:37,07/08/2023 13:44,07-Aug-23,DURG,LifeStyle,359,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
a7658cea-b200-4412-8584-2fd7d013b3e4,Inbound,Refund Related,Refund Related Issues,Please return ,52c12bd3-8256-4c8e-a54b-0c812c28cf7f,,06/08/2023 23:45,07/08/2023 11:08,07-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
39767b68-d9bf-439f-ac22-496ed402103b,Inbound,Returns,Fraudulent User,,5a0b3417-88a3-4b8c-b831-73125d061858,,07/08/2023 16:37,07/08/2023 16:46,07-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
600086a1-5dab-4e43-9d06-8d0714b92940,Inbound,Order Related,Order status enquiry,,107bf2e3-7ded-424b-9e71-625bdb8df15f,,07/08/2023 21:36,07/08/2023 22:31,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
81ca96e2-344e-4a27-98f8-a8fb826bd336,Inbound,Returns,Reverse Pickup Enquiry,,9ac4585a-83aa-4feb-a064-2977a5e2e2c0,,07/08/2023 07:09,07/08/2023 07:11,07-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,1
eb7d4ec1-c6de-4ff5-8226-7bd3ce475c5d,Inbound,Returns,Return request,,b938306d-9712-4a41-972a-1ebb3b0dae00,,07/08/2023 20:04,07/08/2023 20:05,07-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
54f756c3-b6c7-4104-8843-86005ac3467b,Inbound,Returns,Fraudulent User,,7eb83d1c-d4b9-4a6a-9d98-ccb27ba4a997,,07/08/2023 21:48,07/08/2023 21:52,07-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
091a7e57-dfdf-4bab-9a61-ac51206081ed,Inbound,Returns,Fraudulent User,Great ,f168946e-370b-41de-a835-d9fabbfd356d,03/08/2023 18:19,07/08/2023 09:54,07/08/2023 10:38,07-Aug-23,FARIDABAD,Books & General merchandise,408,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
f4adbc21-e4da-40b2-83ac-6c43b7da4d5b,Inbound,Refund Related,Refund Related Issues,??,45b0ff65-1fc2-458a-a180-b3a787394dbe,,07/08/2023 11:00,07/08/2023 11:01,07-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
1240fdf1-43d1-4eb3-a174-b7861f32e680,Inbound,Returns,Reverse Pickup Enquiry,,b32c99f6-deaa-4484-8abc-376be982e9e9,,07/08/2023 12:36,07/08/2023 12:39,07-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
2af617fd-1dae-4cfe-acbb-a00902a22dbe,Inbound,Order Related,Installation/demo,,d3311e64-f3af-4db0-b20b-db018ce3e55b,,07/08/2023 20:20,07/08/2023 20:22,07-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a1248a30-d2dd-46af-981c-45bc2a9a0d5d,Outcall,Returns,Fraudulent User,,4d13cea1-e370-4608-a085-0993118c69c6,,07/08/2023 20:37,07/08/2023 20:48,07-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
5e05b4bb-a931-4296-bca7-17361b872ed9,Outcall,Returns,Return request,,f6233fb3-ffb0-4343-9d1c-89fd9a667526,02/08/2023 01:08,05/08/2023 20:25,07/08/2023 08:07,07-Aug-23,SONBHADRA,Electronics,799,476,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f15da19b-7a85-4e51-abba-c306bf631142,Inbound,Order Related,Order status enquiry,,f696497d-c395-4a95-b028-f8ac9fe4a0ef,,06/08/2023 20:23,07/08/2023 07:01,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
1208cacc-755b-4f2f-8224-985ebd7bb19a,Inbound,Returns,Technician Visit,,ebd6ed12-8add-42b5-b0aa-9e1cae35925e,,07/08/2023 10:13,07/08/2023 10:21,07-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
7743d47b-3c5f-41d1-847e-cb9d1388208f,Inbound,Shopzilla Related,Signup Issues,Super good ,eab1f93c-cdb4-4dce-948e-8b7cb9b7949e,,07/08/2023 14:17,07/08/2023 14:19,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
3832572d-d6b2-4d7a-9cbc-beae7d99d30e,Inbound,Returns,Exchange / Replacement,,3eab379d-3b20-4568-8e02-9057f7b600e8,,07/08/2023 16:36,07/08/2023 16:36,07-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
6c4de68a-ad0e-401f-be7f-12c0b47209ca,Inbound,Returns,Exchange / Replacement,,bf2ff196-464a-4581-a578-45697d399a29,,07/08/2023 16:41,07/08/2023 16:42,07-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
d721c803-65c1-4c99-bc14-502f2bf34243,Inbound,Returns,Reverse Pickup Enquiry,,1565618a-443f-48fd-bc09-6301d6777270,,07/08/2023 17:50,07/08/2023 19:00,07-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
cb62f8d2-43f5-45af-a161-e4deab166714,Outcall,Shopzilla Related,Shopzila Premium Related,Na,74dcc5a5-ea16-41f9-9572-4a526f79d870,,07/08/2023 22:10,07/08/2023 22:16,07-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
fa4c0d42-6254-4c02-8280-3cb7c1e86015,Inbound,Order Related,Order status enquiry,,3400cb41-83e4-46cc-931f-20c9fe9e6de0,,06/08/2023 18:49,07/08/2023 11:24,07-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
fb120bac-b589-47ea-bf2e-c4867ae5ee22,Inbound,Order Related,Installation/demo,,d101b76c-e243-4d46-813d-351838c316f6,,07/08/2023 10:47,07/08/2023 10:48,07-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
e58457d1-67d0-476d-a838-c1f47d9ccd7d,Outcall,Returns,Wrong,,39294f88-aad2-4794-830c-20c00212e57b,,07/08/2023 13:21,07/08/2023 13:26,07-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
45c47e0f-591c-48a2-a6ce-857ef3a931af,Inbound,Returns,Fraudulent User,No comments ...just I say very good ,5fe13c02-43e7-4fc9-9697-d88a7a9e7768,,07/08/2023 14:32,07/08/2023 14:33,07-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
0b64f62e-168f-4f84-a03d-7392c50ee7ca,Inbound,Returns,Return request,Satisfied,de1383a5-e576-4022-9feb-97561acb986f,,07/08/2023 12:07,07/08/2023 12:14,07-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
237ee238-c3dc-45dc-bc9c-85e1e1a439cd,Inbound,Returns,Wrong,,7db849d3-3c7f-460d-8fa6-85e567a2493f,,07/08/2023 12:47,07/08/2023 12:55,07-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
832366ed-f832-4260-a692-5d6e302c7edf,Inbound,Returns,Reverse Pickup Enquiry,,d4f781c3-f34f-4920-a254-a55e0f02712a,,07/08/2023 13:38,07/08/2023 13:42,07-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
57626fd5-cc4b-4ee3-84c1-aaa7388b4c6e,Inbound,Returns,Reverse Pickup Enquiry,,3fbca462-cb6f-4e33-8567-17393ee7d1c3,,07/08/2023 22:18,07/08/2023 22:19,07-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
277906a6-034a-405a-9d57-e0857f770359,Inbound,Order Related,Delayed,,a0560099-05f3-4703-9ae3-5e6ea6233e49,,06/08/2023 18:05,07/08/2023 09:48,07-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,1
21bf5695-1046-474d-b8db-5651e2d01460,Inbound,Order Related,Delayed,,9d5f3c94-7b24-43da-a8e8-70e13436ba61,,07/08/2023 17:15,07/08/2023 17:18,07-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
8de1657b-8f0e-455c-b0f7-14783ffac813,Inbound,Returns,Fraudulent User,,73dfc1f3-00b0-4eb9-bc1e-42a30f098628,,07/08/2023 20:00,07/08/2023 20:02,07-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
92b856cf-ad7c-4183-b789-3f9e40a7d9e6,Inbound,Order Related,Customer Requested Modifications,,a0f06ea7-a91e-4bcc-97b8-49c55cd8b0de,,06/08/2023 23:31,07/08/2023 11:25,07-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,2
f4a6d538-fba9-4564-81c9-0e1c0c80b59d,Inbound,Product Queries,Product Specific Information,,e5b7a269-2710-48e4-a483-e5e06099b05a,,07/08/2023 21:50,07/08/2023 21:59,07-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
879b9e41-c0bd-499d-b4e0-dee61db65142,Outcall,Order Related,Delayed,,50d622e6-9a96-41f7-a80c-63bcf90d6c6d,28/07/2023 00:22,07/08/2023 16:11,07/08/2023 16:12,07-Aug-23,SRINAGAR,LifeStyle,206,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9f67c740-d1db-4eb9-b366-c6f34f1a08fa,Inbound,Returns,Wrong,,5c2d8136-c12c-4a80-a523-29776b89d5e0,,07/08/2023 11:42,07/08/2023 11:52,07-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
cd99c589-d483-4631-83f9-aae15224ff3f,Inbound,Returns,Missing,Hope my issue solved as soon as possible...,ff1f265e-87ee-48b4-b4a1-4db211583482,,07/08/2023 15:20,07/08/2023 15:21,07-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
78f6224e-20c1-4f52-ac94-8295361f69c8,Inbound,Refund Related,Refund Enquiry,,ddeac6e1-de5e-48ba-ac2f-224ac1d30ad2,,07/08/2023 18:03,07/08/2023 18:07,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5ee4df69-4cfc-4d3e-832b-2f169dc7df5a,Inbound,Refund Related,Refund Enquiry,,c3f84103-6063-447e-a6ca-dee04261b8fa,,07/08/2023 22:53,07/08/2023 22:55,07-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
d725e1de-941e-4286-981a-570d20500985,Inbound,Returns,Return request,,605fc130-3de4-4b1d-aa70-2d799eb51d95,,07/08/2023 10:01,07/08/2023 10:03,07-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
c01ea241-1537-4b6b-9e0e-1a010d877542,Outcall,Shopzilla Related,Signup Issues,,7aed8233-2d67-498b-9f32-16e3929a7fed,,07/08/2023 19:44,07/08/2023 19:46,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
37170455-1f5d-495a-8d37-157ae3f2d4b2,Email,Order Related,Delayed,No proper information available.,c17e2fe5-454f-44e7-b4ce-747421fbf28d,27/07/2023 13:00,07/08/2023 12:00,07/08/2023 12:19,07-Aug-23,LUCKNOW,Home Appliences,7999,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
e127c250-e4af-49de-a110-a1087354b6b2,Inbound,Returns,Return request,Thanks Shopzilla ,ddc70c78-45b0-4a3a-b2ae-dc7d66ba2c25,,07/08/2023 14:37,07/08/2023 14:40,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
a8b6419a-8364-4194-a9fd-8a9ce80d22cb,Inbound,Payments related,Payment related Queries,,82895055-4fd2-4637-a268-4919c755236b,,07/08/2023 15:30,07/08/2023 15:32,07-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
78180198-9f5d-4274-b0bb-b32469b0470e,Inbound,Feedback,UnProfessional Behaviour,Good work ??,cd353ccf-69de-43d2-b2c6-27f6c1ff0dc3,,07/08/2023 16:41,07/08/2023 16:43,07-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
784e3009-aa47-4372-af85-4705c7f1f89c,Inbound,Returns,Reverse Pickup Enquiry,,b30919e6-c3ec-442c-920b-2ad3e98664c1,,07/08/2023 22:29,07/08/2023 22:52,07-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
8552b164-fae8-4a8a-a4b2-f320a6a570d3,Inbound,Returns,Reverse Pickup Enquiry,Customer executive speak me sir please hold sometime I checked your order info but I hold on call 10 minute after your costumer executive is not give me any response I speak hello again and again but no response ??,7d5cef2c-4a73-47d4-8d06-0744cad8b5db,,07/08/2023 06:53,07/08/2023 07:04,07-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
43cda85c-32b3-4598-bdce-55825c90cc3f,Inbound,Returns,Reverse Pickup Enquiry,,156ac716-1b31-4016-8991-d316bcac8f00,,07/08/2023 10:02,07/08/2023 10:24,07-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
9d221395-3cce-4aad-9f97-cd0d058c4d0f,Inbound,Order Related,Delayed,,6771b997-71ab-42a3-8ebc-2313df9a7fcf,,07/08/2023 22:45,07/08/2023 22:45,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
1c7531a2-6f42-4540-bb3b-a4b972e0cbfa,Inbound,Payments related,Online Payment Issues,Good,3a68a633-52a2-43c9-aba2-e9d044542cf7,,06/08/2023 02:12,07/08/2023 13:41,07-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
7c62e040-4067-460f-977e-84814ddacf29,Inbound,Returns,Reverse Pickup Enquiry,Very nice ??,b2c29a65-88ef-4b9f-9503-776363c6e2ec,,07/08/2023 07:11,07/08/2023 07:23,07-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
d622bc8b-06c5-449a-bee0-ef6af327911c,Inbound,Returns,Service Centres Related,Good ??,ee61668f-7a89-438a-81db-f9498c6d338c,,07/08/2023 13:11,07/08/2023 13:13,07-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
27a135ee-2a5f-47b7-9660-8b87fa023d9c,Inbound,Shopzilla Related,General Enquiry,Fake scam,2199de56-5e6d-4d45-a755-4e3b744fdd8e,,07/08/2023 21:28,07/08/2023 22:25,07-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
63dd0243-e07f-43f9-adb1-0bb965504b2e,Inbound,Returns,Reverse Pickup Enquiry,Delevery boys not sport,9e77e2b0-bdec-40fb-9d94-2fe656ee5c39,,07/08/2023 08:12,07/08/2023 08:16,07-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
9af2bd73-00e5-4951-8eca-a87c0130caa3,Inbound,Order Related,Order status enquiry,Good supporting,0b08e1cf-519d-4b80-8acb-76c044e9edcb,,07/08/2023 13:27,07/08/2023 13:35,07-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dfc7d54a-006a-4b70-a4a9-3c7084b8bc0e,Inbound,Shopzilla Related,General Enquiry,,232644ea-71a0-41f8-a75b-ea1fe9d31725,,07/08/2023 15:33,07/08/2023 15:43,07-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
9f518ee0-dd3b-4016-9154-652d451a62fc,Inbound,Returns,Reverse Pickup Enquiry,Good,0b4460e5-540b-4b20-8c3b-d0abc579f3e1,,07/08/2023 16:47,07/08/2023 16:54,07-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
f13f9c5b-7a02-44ab-8491-606facce53e6,Inbound,Returns,Return request,,f1c0168d-10a7-43fc-859e-fe7f8b3fc7ec,,07/08/2023 19:21,07/08/2023 19:25,07-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
4cc2c5bf-cd83-4716-b90a-2b5248b0e91d,Inbound,Order Related,Order status enquiry,,7828eff8-4262-4c07-b5eb-1a807a3164f5,,07/08/2023 19:55,07/08/2023 19:56,07-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
2b2f10c4-c31f-460e-8a7f-dab89d431a90,Email,Returns,Product related Issues,,86b84d7d-3e58-4ecb-8421-f605dfee24f5,,07/08/2023 09:43,07/08/2023 10:16,07-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
9fc7239e-4905-4c9d-b241-ee200e6ea810,Outcall,Returns,Fraudulent User,,a54ecc57-184f-4abc-b3fe-3ef2183be56e,,07/08/2023 17:37,07/08/2023 17:38,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
720058c2-edaf-41b7-8563-ade55223f9be,Inbound,Returns,Exchange / Replacement,This service is very bad ????,bb6c4d2d-06ce-4b7a-803f-97626dec48b3,,07/08/2023 20:33,07/08/2023 20:37,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
42f4b788-8b76-40e5-b0fb-9257fd78123b,Inbound,Order Related,Delayed,,48c49e7a-23d2-4056-afd3-3bec303f9b2e,,07/08/2023 20:43,07/08/2023 20:46,07-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
24c5d7c9-041f-453c-9773-6df695e62672,Inbound,Returns,Reverse Pickup Enquiry,Damage product,a8036932-10af-4bc0-86ec-089c0eede28f,,07/08/2023 20:56,07/08/2023 20:59,07-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,1
3bac3f98-937c-4edb-98e8-fddbf1fe4c1b,Inbound,Order Related,Delayed,,509d139c-290a-4bdf-8dc0-e3b767c34b34,,07/08/2023 18:14,07/08/2023 18:15,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
7e9f6778-d7fa-41ca-97bc-26596d4c3cff,Inbound,Returns,Return request,Thank you for solving my problem ,35e8bded-4992-464a-8a09-e390bb1ea68c,,07/08/2023 21:54,07/08/2023 22:00,07-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
ad2dc95d-8d54-405d-89b7-e7d937902351,Inbound,Order Related,Delayed,Thanks ,2991e963-b3b7-40de-8e96-a5a627c5e43a,19/07/2023 21:45,07/08/2023 20:50,07/08/2023 20:52,07-Aug-23,POONCH,Books & General merchandise,110,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,4
c0be27a6-a413-412b-9e4d-16517eb476c0,Inbound,Order Related,Delayed,,8be45fce-c796-49bc-9540-ad549e658120,01/08/2023 09:40,07/08/2023 09:30,07/08/2023 09:31,07-Aug-23,AHMEDABAD,Electronics,1999,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
0ef4d05a-e894-45b4-8399-c699d829e449,Inbound,Returns,Reverse Pickup Enquiry,,c7c605f7-f49d-4c96-aadf-d09c7c7bfbcd,,07/08/2023 09:12,07/08/2023 09:13,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
3092806f-7678-4dbb-8277-86d626241322,Inbound,Product Queries,Product Specific Information,,ff17f777-e69b-4b7d-9f70-31dd891cee58,,07/08/2023 20:06,07/08/2023 20:08,07-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
9075ad5f-7c65-43d6-8e21-9276b52bdf24,Inbound,Order Related,Delayed,,e38d51e2-9c6c-4076-9456-efcd473ef40e,31/07/2023 15:02,07/08/2023 19:17,07/08/2023 21:43,07-Aug-23,NEW DELHI,Furniture,1049,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,4
5d9cdf24-9ace-4182-8cd5-288af1d1fea5,Inbound,Order Related,Order status enquiry,All good ,62010935-b58e-48a4-bb0a-4399041868fa,,07/08/2023 09:36,07/08/2023 09:43,07-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
d75a96c8-293a-4e1a-bbf0-04eb17b28d70,Outcall,Order Related,Order status enquiry,All The Customer Care Are Very Lazy And Not Done Work Properly ,266e69b5-6c19-4259-a69f-da2e5d749b6d,,07/08/2023 19:09,07/08/2023 23:52,07-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
30fe7a2c-b7b0-41d4-bd7a-4c0c41b80c2f,Inbound,Returns,Reverse Pickup Enquiry,NIL,8f4e9773-97a2-49eb-a51d-3a54d60123a7,,07/08/2023 13:10,07/08/2023 13:11,07-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
ad537963-35ea-4593-b561-cb7933830763,Inbound,Returns,Missing,,17720f5c-9a24-404a-a137-a78426e68c44,,07/08/2023 19:55,07/08/2023 19:56,07-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8e88a10b-651b-4dea-aa33-12ef29adee65,Inbound,Order Related,Order status enquiry,Excellent performance ,58eae1ad-bc97-4b02-9e9c-7d586bc30085,04/08/2023 15:25,07/08/2023 21:23,07/08/2023 21:24,07-Aug-23,NEW DELHI,Electronics,999,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
3c8fc35b-c5f9-4432-b802-f1b0bfacb8d2,Inbound,Returns,Fraudulent User,Great ,0fc6ec83-9885-4543-b395-043935b3adab,,07/08/2023 09:57,07/08/2023 10:40,07-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
03e70f98-6595-4bca-b8af-9214d566b041,Outcall,Order Related,Order status enquiry,Very good conversation,472097b0-771a-4f46-b7dc-f764801981fc,,07/08/2023 17:26,07/08/2023 17:46,07-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
10870327-ce0e-4179-aad9-833d3746a6ce,Inbound,Refund Related,Refund Enquiry,Very nice ,a28acfe4-0d2e-47f3-be47-f22e04b8e96d,,07/08/2023 18:03,07/08/2023 18:04,07-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
a47f5467-9242-4129-b4b8-4310e0e39028,Inbound,Returns,Return request,,01fea528-7a7a-4213-8f2a-80bb3663a605,,07/08/2023 17:00,07/08/2023 17:05,07-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
6e678f5c-af2a-4ce1-9321-5bf219e1936e,Inbound,Order Related,Invoice request,,55e57b02-b729-4569-98c9-aeea9ed793c0,,07/08/2023 20:43,07/08/2023 20:54,07-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
b0675a0b-e789-4de8-ae79-1d293d3df692,Outcall,Returns,Missing,,f1d12471-fa2b-4038-9bca-5edff18e48fe,02/08/2023 17:02,05/08/2023 16:49,07/08/2023 10:24,07-Aug-23,SAHARANPUR,LifeStyle,379,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
fee79aa1-8cb8-485d-ab6a-acaab627983b,Outcall,Returns,Return request,Good ,0a06ee22-f745-4838-b09a-ef90329c440b,29/07/2023 07:01,07/08/2023 10:03,07/08/2023 12:15,07-Aug-23,BANGALORE,Electronics,669,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
5522c5b1-b99c-48d2-b46e-f3ab2340cc5c,Inbound,Product Queries,Product Specific Information,Good ,ddb11f84-96f8-4a77-96d6-7261ffeeb811,,07/08/2023 13:37,07/08/2023 13:40,07-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,4
fcc8183b-ad5f-4db3-8dd8-1959d53aae97,Outcall,Order Related,Delayed,,7ea982c0-cd90-4b90-9684-1e0949e181a1,,07/08/2023 13:44,07/08/2023 13:50,07-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
16d5d251-a454-429f-ba5c-a30cb58e830e,Inbound,Order Related,Priority delivery,Thanks ??,35117097-2f2f-4823-a931-1c40182c01ca,,07/08/2023 20:20,07/08/2023 20:21,07-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
3a836442-95dc-420b-a0a3-8ff5503eb1a2,Inbound,Returns,Reverse Pickup Enquiry,,058ae8d5-515e-49cf-95d4-5b957aefdfc3,,07/08/2023 15:00,07/08/2023 15:03,07-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,3
8e9453fe-4527-48c0-b701-31e681472526,Inbound,Order Related,Order status enquiry,,f935be1a-f521-4dcc-b856-ecb680996160,,07/08/2023 17:52,07/08/2023 17:53,07-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
46564cb3-7346-47ab-a4c1-435c4a3dd772,Inbound,Returns,Service Centres Related,,1946c489-9a12-4422-830f-389abe0b279e,,07/08/2023 10:10,07/08/2023 10:24,07-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,3
09216119-793e-4679-b353-0c4b4e4f2e2b,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,6df87632-2b9a-4111-8b38-789f8833f866,,07/08/2023 18:13,07/08/2023 18:18,07-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f0ac9786-f996-4402-ba10-c900a557827f,Inbound,Order Related,Order status enquiry,Option of exchange to my original choice was not allowed ,4fa9a25d-1ec7-4cb2-8f9d-5b6dfcd41921,,07/08/2023 21:47,07/08/2023 21:54,07-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,4
169a87ae-03a6-490d-864a-f306e90590d6,Inbound,Refund Related,Refund Enquiry,,090f15ea-68a8-4a24-8086-2706a0568438,,07/08/2023 18:49,07/08/2023 18:50,07-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
55eea5cc-9136-4794-9f77-101c3fecde5b,Inbound,Returns,Reverse Pickup Enquiry,,1eda96ca-da79-448a-bcf7-42b6d23d9770,,07/08/2023 06:10,07/08/2023 06:14,07-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
c51b5cdc-5ce2-4084-a8b2-ac7081a5f2dc,Inbound,Returns,Reverse Pickup Enquiry,,336efe9d-ccb8-4e38-b531-713861b7d5c3,,07/08/2023 09:51,07/08/2023 09:59,07-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
d731a70f-e967-42ad-9222-2b2476fe446a,Inbound,Refund Related,COD Refund Details,,0f0ae24b-9b51-4143-9740-3d11f23629b8,,07/08/2023 07:42,07/08/2023 07:54,07-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
73f01110-394c-47cf-8e5d-0e06453a4c9a,Outcall,Returns,Fraudulent User,,3686d4c9-bd5f-4d7b-a263-ca0c34b39412,,07/08/2023 20:50,07/08/2023 20:55,07-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
9b93d2b1-a405-45c3-b4c3-5cae8cba8687,Inbound,Cancellation,Return cancellation,,ba91894d-6170-4d5b-815c-439644d419b6,,07/08/2023 18:18,07/08/2023 18:20,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
c5b234d1-7430-47ad-8782-f64400031c6a,Inbound,Order Related,Seller Cancelled Order,,80e22cf9-e91a-4118-876e-ad80c2126e23,,06/08/2023 21:13,07/08/2023 08:36,07-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
1c3ce973-13e0-4381-ad1b-dacafa529512,Inbound,Returns,Reverse Pickup Enquiry,,8f013d52-83f0-43d2-86be-d6d0794c3829,,07/08/2023 17:55,07/08/2023 18:09,07-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
fd753841-4434-4d68-a6ba-61f3dcb8f19f,Inbound,Order Related,Seller Cancelled Order,,c5f6d143-b90f-4653-bc9d-57103446f3a5,04/08/2023 10:13,05/08/2023 20:15,07/08/2023 10:24,07-Aug-23,BHIWANDI,Electronics,59990,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
bcbb3ba5-cc47-4bf3-9da8-ee64ec9129ed,Inbound,Order Related,Order status enquiry,,c3e5b216-bb1d-4755-8727-4f2c4f2bdad8,,07/08/2023 09:48,07/08/2023 09:51,07-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
692d9d8d-f2a5-49f2-aa32-53439030c5fc,Outcall,Returns,Reverse Pickup Enquiry,Arrenge fast pickup product ,5fc1d53d-7c40-4a58-844d-248637880015,,07/08/2023 17:12,07/08/2023 17:16,07-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
d9dc64fb-3230-4eea-8174-b3e87dcbc0dc,Inbound,Shopzilla Related,Signup Issues,Good and helping ??,9c1508c7-7554-4f07-8c2a-40f4c9c41292,,07/08/2023 22:23,07/08/2023 22:30,07-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
08d56f47-3a9c-4df8-b2ba-7e22a9feb928,Outcall,Order Related,Order status enquiry,,fd43268e-219b-4879-b6e1-708e6f8967ee,,07/08/2023 12:58,07/08/2023 15:45,07-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
96228f75-023a-48ba-b320-c68538751b3c,Inbound,Returns,Return request,Nice customer support ,ebc43d32-f0ea-4f9f-9a66-f46c6a600580,,07/08/2023 14:57,07/08/2023 15:05,07-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
993f54fc-9091-4cf6-b794-4b60b8323db0,Inbound,Returns,Reverse Pickup Enquiry,The make the fool of the costumers. ,9a85eeeb-10a4-4712-a863-3e4c7894f3b7,,07/08/2023 18:09,07/08/2023 18:39,07-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
2600fe35-dad0-4229-888c-76f267966203,Inbound,Returns,Return request,,464dd148-1376-4f5c-98f3-fd818de87404,,07/08/2023 19:08,07/08/2023 19:11,07-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
b075999a-df0b-4bd3-a035-6a3e289a490e,Inbound,Order Related,Installation/demo,??????,d5f17099-5972-42f1-a35f-d82ae8eb309a,,07/08/2023 23:52,07/08/2023 23:59,07-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
b959d639-c2c8-43c8-8edb-0063c273adc8,Inbound,Returns,Reverse Pickup Enquiry,Ekadam bakwas,aba1a75d-06c7-4523-9125-1e98aaa3842a,24/07/2023 16:36,07/08/2023 10:42,07/08/2023 10:57,07-Aug-23,NEW DELHI,Electronics,1999,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,1
2e390a30-66a6-4855-a5a9-41e713b715d0,Inbound,Shopzilla Related,General Enquiry,,0c84d186-26af-4f91-94f4-4faab9a39439,,06/08/2023 11:01,07/08/2023 21:51,07-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,4
2428c6bd-2388-40f6-acf5-b918ce36bf9a,Inbound,Product Queries,Product Specific Information,,3cfee9ed-cad4-4201-a7bb-ebfd017fdca2,,07/08/2023 09:49,07/08/2023 09:52,07-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
5d3f6368-e073-4eda-b29a-fc5657386a8c,Inbound,Returns,Service Centres Related,,a356d994-2350-49b7-9cbf-538f6579ba66,,07/08/2023 11:03,07/08/2023 11:05,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
00e97ed1-5e96-447c-8855-290939404cee,Inbound,Order Related,Order status enquiry,,5d232490-f69c-48ad-89cd-c1de2971bc07,,07/08/2023 22:02,07/08/2023 22:11,07-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,1
45f95133-9ef1-469b-aef5-4fc39d5081a9,Inbound,Order Related,Installation/demo,He doesn't know except raising request. Even after multiple request if issue still persist then excutive doesn't know what to do next. He and his system is flawless.,9dc81c5b-3fb7-4d7d-a33c-a2da3bf8e55d,,07/08/2023 06:58,07/08/2023 07:43,07-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
cdd30a0b-8dcf-4758-9570-79b713de8603,Inbound,Order Related,Installation/demo,,835e4505-6542-450c-92d0-d6b06feed468,,07/08/2023 08:17,07/08/2023 08:19,07-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
c16e5b49-0ad2-4b07-8bdf-d9f28284ebda,Email,Order Related,Installation/demo,,2e12c4a3-6656-41bc-90dd-eed08d69d85c,,07/08/2023 11:30,07/08/2023 11:32,07-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,3
11dd82ae-6f96-4ffd-8b0a-12396a056605,Inbound,Returns,Return request,This name diksha very poor service I request you this employee are fired ,973c7ddc-8767-4f98-a637-8ae54ca3e24c,,07/08/2023 17:26,07/08/2023 17:30,07-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
6072a40b-007c-4d0d-8cdd-39d998173e65,Inbound,Returns,Reverse Pickup Enquiry,,de76650e-5525-4fbf-a8a9-121e0e73f3dd,,07/08/2023 19:31,07/08/2023 19:36,07-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
aaafd9b4-39cb-4ce7-9579-46dadac68a58,Inbound,Payments related,Payment related Queries,,e3be4600-482f-47e2-82e1-7bfd15752668,,07/08/2023 18:20,07/08/2023 18:34,07-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
9a42ae3c-db9a-4b6a-b018-5fefb9c2e363,Inbound,Order Related,Order status enquiry,,34a2c021-8a0f-4448-a7cf-aae62e0d50d2,,07/08/2023 18:41,07/08/2023 18:43,07-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
bcee57ca-86cb-4501-a9d8-96b987ddf154,Inbound,Returns,Return request,,74ec7908-3508-41f1-bd91-21a59228db8a,,07/08/2023 19:48,07/08/2023 19:52,07-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
a4f0f690-06a4-470e-b5ec-1bee53d1a983,Outcall,Cancellation,Return cancellation,Not good ????,92023d85-35b4-4d81-ab01-a2f362870e1c,,06/08/2023 13:39,07/08/2023 20:43,07-Aug-23,,,,547,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6e475e6e-737c-410d-af16-2692f0df3dfb,Inbound,Order Related,Delayed,What use is your customer executive if you've just appointed them to repeatedly keep saying sorry and we will look into this as they are required to provide with a resolve instead of not listening and continually saying sorry for your experience it will not happen in future where I am concerned about the matter in the present but they keep assuring for future which is also termed as bullshit. ,67f550f0-c06a-4796-8462-9bdd4fd54f51,,07/08/2023 10:58,07/08/2023 11:50,07-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
2ae53336-9a04-44e2-8457-d55957181278,Inbound,Refund Related,Refund Related Issues,,740c2dde-e1a7-4629-ad85-907a0d971ed4,,07/08/2023 08:32,07/08/2023 08:32,07-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
e4d9d90c-c1f4-44e4-9650-a47c10739016,Inbound,Returns,Reverse Pickup Enquiry,,aac48fa5-1be0-495c-b82d-06d9dd2b321b,,07/08/2023 17:21,07/08/2023 17:28,07-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ca09e50e-e651-4b4c-a75d-76d3ca542a18,Inbound,Returns,Reverse Pickup Enquiry,I am very happy,1fe6dcb2-1f2f-441a-a35e-51c23b9d6632,,07/08/2023 15:22,07/08/2023 15:23,07-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
8d231194-5967-4cec-a5bd-fc5023407060,Inbound,Order Related,Invoice request,,508e410a-2987-4db6-b2dd-54a3fc41132e,,07/08/2023 16:12,07/08/2023 16:17,07-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
48a3f58f-4e0d-42ef-b1f8-4c3287c465d0,Inbound,Product Queries,Product Specific Information,Thanks,254ac682-0286-41e8-9e28-c1e336589fc8,,07/08/2023 19:38,07/08/2023 19:45,07-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
3c7ac4cc-b64b-4a67-94b7-292be5b427c2,Inbound,Returns,Reverse Pickup Enquiry,,e7f9fa6d-69d4-43c8-b295-b5f6d4037f6f,,07/08/2023 10:56,07/08/2023 11:17,07-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,3
8731c0ff-4512-4ad4-a3aa-5ba946798219,Inbound,Order Related,Delayed,Nice Supporter,2112b8bf-de61-4e0c-819f-0fd4183e74d9,,07/08/2023 17:10,07/08/2023 17:13,07-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
e21f5b65-6a3f-4ff9-b746-518667da9442,Inbound,Returns,Fraudulent User,,9d30f131-53a4-41db-a002-c6f07e9ff28d,,07/08/2023 16:18,07/08/2023 16:28,07-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
c3d571a2-f100-40fc-8ee2-815d4de92b87,Inbound,Order Related,Customer Requested Modifications,,33095cd1-a87e-447e-b1fb-0e3dfcdc2ba8,,07/08/2023 19:24,07/08/2023 20:51,07-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
93b7f009-860f-424f-8cde-126211c3cb0c,Inbound,Feedback,UnProfessional Behaviour,,5e51a44f-8423-4d76-a7b7-a61481f45550,,07/08/2023 16:48,07/08/2023 16:50,07-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
cc88d8d1-2487-4082-8a88-fbdf33474ff5,Inbound,Returns,Reverse Pickup Enquiry,,5ea0b746-b197-42ab-a1f4-64cd89e19c86,,07/08/2023 18:43,07/08/2023 19:09,07-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,4
34944421-7b51-4db2-941e-2e93cfd9a84a,Inbound,Returns,Reverse Pickup Enquiry,Respected Sir next time ka item correct.,f2a34291-ba7a-4cbf-a7de-326d49940387,,07/08/2023 20:17,07/08/2023 20:24,07-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
3491129e-7ea0-44b1-8d1d-97c15a5681e0,Inbound,Returns,Reverse Pickup Enquiry,Very nice parson ,be4051cc-97fd-42f7-8135-fa83cc9f6cdd,,07/08/2023 21:05,07/08/2023 23:56,07-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8a876059-a4d1-4a4f-ae7b-a68fb9f1feed,Inbound,Product Queries,Product Specific Information,Please add gift wrap options just like your competitors !,08a859de-02c1-4ec0-9db8-1960375a6cc5,,06/08/2023 19:48,07/08/2023 00:08,07-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
bd48d05a-fabd-4f89-8f5d-e8e9b7214137,Inbound,Order Related,Seller Cancelled Order,,568c2f76-c77e-4fdc-b3a8-e5343484f842,,06/08/2023 23:31,07/08/2023 00:22,07-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
8ad5e139-c25b-41f2-b85d-5c2f7f459c1d,Outcall,Order Related,Order status enquiry,,4114ab00-936f-4fba-8c94-50125ba2214d,,07/08/2023 22:15,07/08/2023 22:16,07-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7dc4619d-63c5-4d7f-bcb3-4d0d1a939ff8,Inbound,Returns,Fraudulent User,,f002aef7-e98c-416b-b770-38f722feb5e1,,07/08/2023 22:59,07/08/2023 23:00,07-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
cf359bd1-fc48-454c-8fcd-53a28fff23f2,Inbound,Order Related,Customer Requested Modifications,Thanks for assisting at this time so sorry for the late call but thank you so much for the help one thing only your voice echoed so it was little difficult to hear.. just a small advice thanks a lot for the help ,5c8d834f-02d4-4476-a408-045f53e2307f,,07/08/2023 04:47,07/08/2023 04:48,07-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
92d6c376-7d31-4f22-80f9-2bd868f617fc,Inbound,Returns,Wrong,,5f9942fc-789b-412f-bdfa-184166dfab07,,07/08/2023 19:09,07/08/2023 19:13,07-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
d9cb4ffb-f162-45fc-bfda-74225ebeff31,Inbound,Order Related,Order status enquiry,Paras sir ,0fa766ab-a6df-4cb5-bc16-9feb95b33e04,01/08/2023 07:24,07/08/2023 22:03,07/08/2023 22:34,07-Aug-23,NAJIBABAD,Books & General merchandise,112,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
5e415a37-a54e-42bd-b008-f561c3192aa7,Inbound,Returns,Reverse Pickup Enquiry,,bd943a48-22c7-4669-a363-d9fe46822aea,,07/08/2023 16:06,07/08/2023 16:16,07-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
ae724220-a969-4770-b45c-1c847f06eb3a,Inbound,Order Related,Installation/demo,,5d37d76f-230f-4f44-a2f8-fe87e715bc23,,07/08/2023 12:21,07/08/2023 12:23,07-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
b37fe9bb-2e23-46c6-88e9-b59fd08cddcf,Inbound,Returns,Reverse Pickup Enquiry,,02dd417a-9af0-4083-9f98-a741aeee0b2d,,07/08/2023 14:50,07/08/2023 14:51,07-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
cab7e3df-bb10-4f49-b428-e8e6b648405e,Inbound,Returns,Damaged,Thanks,7b11296d-31a0-48df-b669-d3dccb94f344,,07/08/2023 19:03,07/08/2023 19:04,07-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
cda9cf8e-434c-4ea4-acab-c1a214fcf5ba,Inbound,Returns,Reverse Pickup Enquiry,Sowmya is very keen to resolve the issue,b1182ce2-2f75-4650-ab39-40b23af00a09,,07/08/2023 20:30,07/08/2023 20:32,07-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f24c5289-3e12-4717-96ca-540dd019246c,Inbound,Order Related,Delayed,,4f41c25b-93d1-4806-becb-8b8ed938ef91,,07/08/2023 13:56,07/08/2023 13:59,07-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
a6831318-a029-4d1f-8513-a60b1c68b460,Inbound,Order Related,Order status enquiry,,d2824ee3-b59d-42ad-a27f-17a16f2f29ef,,07/08/2023 21:11,07/08/2023 21:15,07-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
37b42219-2a6c-458c-ae3b-81726484b1ce,Inbound,Shopzilla Related,General Enquiry,At your end my pay later service is stoped by bank and bank is say it is stoped by Shopzilla. And I crosscheck it is active in bank and not blocked by bank it is stoped by your side. So please resume it .,987af81a-d378-4a9d-97e5-e7390259d042,,07/08/2023 17:01,07/08/2023 17:13,07-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
4b64ed11-1434-4acb-b33e-6bf04b07231d,Inbound,Order Related,Delayed,,7c213413-f6eb-4a73-8460-0aae3edd02bd,27/07/2023 18:44,06/08/2023 22:25,07/08/2023 22:48,07-Aug-23,HYDERABAD,Home,797,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
54e8a2fd-52a8-485c-8b4d-7551ce0c0e68,Inbound,Returns,Return request,,a4853023-3f03-4b4f-90aa-7c984bf25757,,06/08/2023 21:39,07/08/2023 07:44,07-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
d4284cb9-dbb6-4c1d-83f1-e205785b5540,Inbound,Returns,Reverse Pickup Enquiry,,12ea524b-e17a-4fa8-9936-5a4b3cca1a13,,07/08/2023 16:54,07/08/2023 17:04,07-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,1
dc57a9d5-5e67-48da-8602-15facbc646d9,Inbound,Order Related,Seller Cancelled Order,,bcaf40fb-bb27-4dea-b139-048ad4f8796d,,07/08/2023 19:28,07/08/2023 20:09,07-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
2aa694fb-1f92-46c9-88bb-d3a73566caa6,Inbound,Returns,Return request,,f195f4d1-f63e-4acf-aa80-f0899c73b528,17/07/2023 23:32,07/08/2023 10:23,07/08/2023 10:35,07-Aug-23,JODHPUR,LifeStyle,4499,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
985570df-17b9-4c01-9bfc-0abea90223d2,Inbound,Payments related,Billing Related,Good ,aa5563d3-3f0e-44b3-baa6-7ad7609b6712,,07/08/2023 08:40,07/08/2023 08:41,07-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
7c369044-b005-486f-bfac-8b92ef59dc5a,Inbound,Order Related,Delayed,Thank you for my support Shopzilla customer care,812ea78f-8efa-48c6-9730-43b440e4a713,,07/08/2023 08:51,07/08/2023 08:55,07-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
c0894498-47e3-4867-a2eb-052852876fb5,Inbound,Returns,Reverse Pickup Enquiry,,c0d97319-fd6c-4fae-9c2a-65c6809b16d3,,07/08/2023 15:54,07/08/2023 16:05,07-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
5d76def4-6ee2-4eee-85f4-f0aaa3bc9be9,Outcall,Returns,Reverse Pickup Enquiry,There should be an option to give the feedback for vendor as well. This is the 3rd instance is past couple of days with the same vendor. Wrong size is shipped. Customers misses discount on return,5ed5302e-69bd-41a7-98a6-61a9bcf24a84,,07/08/2023 17:40,07/08/2023 18:24,07-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,4
86c9a445-1340-4bfb-baf3-b937c64dd2f5,Outcall,Returns,Return request,,3280cf2d-de74-4d34-ad43-11d7bf3f4493,,07/08/2023 18:37,07/08/2023 18:41,07-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
1425051a-d853-43a1-9927-b5ae165f81f8,Inbound,Order Related,Installation/demo,,b65a00a5-f3dc-4c81-80bd-6c4a28826cab,26/07/2023 20:36,07/08/2023 19:06,07/08/2023 20:56,07-Aug-23,HARIHARPUR,Electronics,6499,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,1
ef902dee-dc43-4f65-a91c-f53453c6c610,Outcall,Order Related,Priority delivery,Nice feedback ,565744d4-414b-4fc9-8021-50f846685436,04/08/2023 08:20,07/08/2023 21:09,07/08/2023 21:11,07-Aug-23,JAIPUR,Mobile,57999,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
91a57efb-709e-47ed-8f3c-0448a09e4fb7,Outcall,Payments related,Payment related Queries,,adfc1ddf-1df2-4f37-a4b6-41473338c799,,07/08/2023 10:01,07/08/2023 10:05,07-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
bab05fa7-eb7e-4510-b37b-7be107079ed6,Inbound,Returns,Reverse Pickup Enquiry,,40b6c1de-7662-4167-a6df-735d501840c0,,07/08/2023 15:22,07/08/2023 15:25,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
a99f1afc-a567-4133-a5a9-1a9b242f1c8a,Inbound,Order Related,Order status enquiry,Very nice,2ef29869-555b-4fa7-aa75-06fb4c39c0b5,,06/08/2023 20:54,07/08/2023 00:51,07-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
1a3f0cda-7ca4-4f2e-a482-5b765c5564b5,Inbound,Offers & Cashback,Affiliate Offers,Bahut hi chutiya company hai Bharat lifestyle bed,0de60475-43b0-40dc-a413-a729960cf1bf,,07/08/2023 11:48,07/08/2023 15:18,07-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
b9990e19-8fd9-42e1-a14f-9d84f5531b22,Inbound,Returns,Reverse Pickup Enquiry,All good,bf132627-cb5c-4951-a368-814ab8667f0b,,07/08/2023 12:47,07/08/2023 13:06,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c79a3e0d-f706-41d3-a58e-07e03ee89a57,Inbound,Order Related,Invoice request,,6c201c05-96db-460c-ad40-8510cf165e75,,07/08/2023 18:43,07/08/2023 19:03,07-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
b080e459-878f-4215-9c58-a4225bd19427,Inbound,Order Related,Installation/demo,??? ???? ?? ????? ?? ,79f8269f-9979-4d12-b1a0-33bcdc159f75,,07/08/2023 16:00,07/08/2023 16:34,07-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
3a67a746-aedb-4154-8618-f190f1a24ce2,Inbound,Returns,Technician Visit,,762d8f78-d8b8-4622-a8c4-24d0edfe1ff0,,07/08/2023 17:24,07/08/2023 17:32,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,3
f0ce0977-a033-429d-b2ce-0de47abadea7,Inbound,Order Related,Priority delivery,,f9ebd18c-71fb-4ed6-95e3-1cec06688705,18/07/2023 21:33,07/08/2023 20:48,07/08/2023 20:49,07-Aug-23,ARARIA,Home Appliences,4699,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
32645b60-8815-4502-b2a9-feb347b55260,Outcall,Returns,Reverse Pickup Enquiry,Kya he bole,19eb88dc-47d9-4e50-be61-f569df6dbfd3,,07/08/2023 18:28,07/08/2023 18:42,07-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
40d32fbf-f846-4c18-9f38-c23d2dc9fa40,Inbound,Returns,Reverse Pickup Enquiry,Satisfied ,e209a6f9-41be-49a7-a1e5-6be8ddfbb83d,,07/08/2023 10:59,07/08/2023 11:00,07-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
5fc00286-ed4a-4dc9-9fdb-4703daa23260,Outcall,Returns,Reverse Pickup Enquiry,Thanks for the help,ba602252-de4e-4f6e-b6e4-018669cdf4d5,,07/08/2023 14:25,07/08/2023 14:36,07-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
b86844e8-19fa-4e0d-949c-504f44bee0f7,Outcall,Returns,Return request,Costumer executive ,6cf0c83a-c4e7-4c36-92ee-e12bc7afcc6f,,07/08/2023 20:00,07/08/2023 20:07,07-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
2c60ca4c-bf01-42e9-b3b3-c200877460be,Inbound,Order Related,Installation/demo,,ca310026-e21d-480e-ae14-28b92fa5e6fb,,07/08/2023 21:40,07/08/2023 21:47,07-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
4c6087ab-987b-460e-8e1b-75f70fc78cf5,Inbound,Refund Related,Refund Related Issues,,8b825cf7-0c53-410e-b1ff-0e965cd7a273,06/07/2023 02:40,07/08/2023 16:49,07/08/2023 16:50,07-Aug-23,NIZAMABAD,LifeStyle,1274,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,1
986d4a5a-38f9-4326-944a-fef1b7d03787,Inbound,Returns,Service Centres Related,Your senior executive drops the call in between without resolving the issue.For example   and Mr  ,2f097859-59ab-47f9-bc50-20937a55bc84,29/07/2023 22:22,06/08/2023 16:09,07/08/2023 12:48,07-Aug-23,GAYA,Home Appliences,12999,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
c1d7c029-d4a3-4b8f-86ba-ff701144307b,Inbound,Refund Related,Refund Related Issues,Good communication ??,6db4b6b2-ef96-47c0-b699-24ba962362c5,,07/08/2023 21:36,07/08/2023 21:42,07-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
766ce295-6d58-48e6-880e-5b1b1cb38446,Inbound,Returns,Reverse Pickup Enquiry,Good,dec1e8cf-451d-4dae-a4e2-0ce079251a05,,07/08/2023 11:45,07/08/2023 11:48,07-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
b72889dc-88a1-40e0-8e40-6bda79ee9a54,Inbound,Returns,Service Centres Related,,c0b96550-b3ea-4ef7-b223-3f1a3049d596,11/10/2022 14:22,07/08/2023 23:00,07/08/2023 23:03,07-Aug-23,CHANDIGARH,Electronics,1099,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
46ecb028-4f6d-48e4-adff-bbf2c94821b5,Inbound,Returns,Return request,Call PE baat karne wale bhaiya ne achha samajaya,40bfe8ad-2007-4554-bff6-7425ac24101a,,07/08/2023 15:46,07/08/2023 15:53,07-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
c010c403-60ac-45ec-8372-d8160b8b3871,Inbound,Order Related,Delayed,Very unresponsive system ,e2d55956-bc28-4ddc-9d63-9bff68b55c1c,,07/08/2023 22:00,07/08/2023 22:49,07-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,1
662b7d2e-5306-4a69-99be-35bb90dff470,Inbound,Order Related,Order status enquiry,,79ba8fa1-fb00-40df-9e3c-85fb1984be71,,07/08/2023 17:12,07/08/2023 21:17,07-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
4eb17608-55c8-451c-be56-2024cb90b10a,Inbound,Returns,Reverse Pickup Enquiry,,e68c49c3-40fe-43a3-a0e0-a77a509ce1d6,,07/08/2023 14:50,07/08/2023 14:51,07-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
bb214c83-9e00-454e-9713-67b3c69b225f,Outcall,Refund Related,Refund Related Issues,Not satisfied with the feedback.Got call twice from customercare but no proper resolution.,bed4ada3-875f-4c0d-9db5-5cb08b9524fb,,07/08/2023 18:52,07/08/2023 18:58,07-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
fef6672e-60a7-480a-bd7d-2ca68f3117b0,Inbound,Returns,Reverse Pickup Enquiry,,73a02383-c46c-48e4-ac5c-f1661aaea789,,07/08/2023 22:05,07/08/2023 22:06,07-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
088e9b41-a216-4deb-820e-3118942303d3,Inbound,Product Queries,Product Specific Information,,89004b1a-0a9a-4071-8011-c6600065048f,,04/08/2023 17:19,07/08/2023 06:48,07-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
57ca8148-7742-497c-8d80-84eb10799bfc,Inbound,Order Related,Delayed,,673e07a6-b4b6-473d-a3bb-3400b87c6786,,07/08/2023 13:18,07/08/2023 13:19,07-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
b24422fa-4e19-4b2f-beaf-3e5147bddcfd,Email,Returns,Reverse Pickup Enquiry,,f5bd5ec5-cdb8-4960-9f10-fe23c61ac960,,07/08/2023 19:21,07/08/2023 19:22,07-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5f0b98ec-9f2c-4f8a-9b7f-691e20575614,Inbound,Returns,Fraudulent User,,02067211-2617-44ab-a721-ab054e0d708f,,07/08/2023 21:10,07/08/2023 21:24,07-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,3
4ea09597-510c-494e-82ca-632a48099b02,Inbound,Refund Related,Refund Related Issues,,a4df29be-0cfe-40a6-9946-3177ee9e90ed,,07/08/2023 22:34,07/08/2023 22:36,07-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
ceb75ece-5abd-43e7-b866-c31ac42f84c2,Inbound,Returns,Reverse Pickup Enquiry,,82de1965-671e-4b77-b4da-c0d9cb35c023,21/07/2023 18:32,07/08/2023 15:18,07/08/2023 15:21,07-Aug-23,JUNAGADH,LifeStyle,199,,John Jones,Aiden Patel,John Smith,>90,Morning,1
b3de3efa-b2a3-4681-be66-24b6547f04cf,Inbound,Order Related,Delayed,,25617aa8-fcda-4514-b6bc-b41fd2a60f17,,07/08/2023 09:08,07/08/2023 09:09,07-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
bf0ff007-cabd-4ba1-a1ec-d29fdd0fd077,Inbound,Product Queries,Product Specific Information,,5371f4e7-ed47-400e-b03b-a914091ade8a,,06/08/2023 12:09,07/08/2023 15:51,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
befd4815-1022-4247-9d0a-f916e94e1e33,Inbound,Product Queries,Product Specific Information,,d2c9f18c-76f9-4444-a0f3-d6dda3af89de,,07/08/2023 16:05,07/08/2023 16:07,07-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
f9b08a17-a200-4054-b0c5-b0699a1c3d44,Inbound,Order Related,Installation/demo,Mostly your executives hung up the call when they fell they don't have an answer to give. ,e862d2ad-a753-4bac-85c6-8268a033ad7b,,07/08/2023 00:53,07/08/2023 00:58,07-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
7782491a-7fe3-4177-84db-6c6264c5ea38,Email,Order Related,Delayed,"i m satisfied to talked with Shopzilla customer care representative,he has easily understand my concern, hope so it's resolved earlier",b06c93ac-3477-408a-95ab-17013bf78960,,07/08/2023 23:15,07/08/2023 23:45,07-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
b00c951a-5bf0-4227-82c9-90f0f6f34390,Inbound,Returns,Return request,,35551088-4e96-435c-9f49-65b8e5cd2cd5,,07/08/2023 13:09,07/08/2023 20:34,07-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
b7c465ba-1432-42e4-af07-d77710289f25,Inbound,Product Queries,Product Specific Information,,d774b76b-2f74-49b1-ae9b-68ec5a4c7e9f,,07/08/2023 16:29,07/08/2023 17:20,07-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,3
c21ffc1f-cf93-49d5-98a0-df33edbda58e,Outcall,Feedback,UnProfessional Behaviour,  support ,32bb16ce-eeb2-481c-ab1b-57a3006b7d4b,10/07/2023 17:49,03/08/2023 13:38,07/08/2023 12:51,07-Aug-23,JHANSI,Electronics,12999,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
e8665e98-99e5-424c-b7c4-9bee549433cf,Inbound,Returns,Reverse Pickup Enquiry,  company,672d75f6-3c17-4a35-bef6-866f261d5f2b,,07/08/2023 14:09,07/08/2023 14:10,07-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
b1b63697-e41a-4de3-a969-7704b679e94a,Outcall,Product Queries,Product Specific Information,,05b7098c-c08a-42e4-89cb-c46126dd7bc8,,07/08/2023 14:36,07/08/2023 14:41,07-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
3986f063-5295-476f-b1de-e54f20e21fc4,Inbound,Order Related,Invoice request,,a1ff4298-53d8-44b7-bf95-10052ecd81d8,,07/08/2023 15:03,07/08/2023 15:04,07-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
0ef53e61-0c8c-4eef-b29a-6a3480a8896e,Inbound,Order Related,Unable to track,,29f4b55e-de7f-4a00-aa87-18ea3caeae8b,,07/08/2023 16:33,07/08/2023 16:36,07-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
d507cb4d-b80c-4f17-b378-42096ade659e,Inbound,Returns,Wrong,Thx,3d958773-35f9-4c5e-bdd6-a02464a14a8e,16/07/2023 14:28,07/08/2023 12:49,07/08/2023 16:43,07-Aug-23,ANANTNAG,LifeStyle,11999,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
d5834032-795f-45e2-8946-af13670ff7d6,Inbound,Order Related,Delayed,Worst in delivery promise date,eaf807f3-f09a-4c20-ba89-633cc1789688,02/08/2023 12:16,07/08/2023 20:23,07/08/2023 20:30,07-Aug-23,BHIWANDI,Home,1699,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
496fcf44-6960-4f5a-a381-11b618eed682,Outcall,Order Related,Order status enquiry,Atleast if we are receiving damaged item in open box delivery. Then refund should be issued immediately.,ecf0ef9f-f8d9-4235-aa15-88ea2da3faa9,,07/08/2023 12:33,07/08/2023 12:35,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,3
0c0fe1ab-9bae-443f-ace3-fef4adb8c1c6,Inbound,Cancellation,Not Needed,,cfa8c4f3-8917-4091-b170-da5ad69d84dd,03/08/2023 11:35,07/08/2023 06:32,07/08/2023 06:35,07-Aug-23,SHOPIAN,LifeStyle,399,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
942782f8-379a-4872-b0de-ea73f6d80661,Inbound,Order Related,Delayed,,291071b6-d6d8-46c8-8d48-77decc1024f2,31/07/2023 18:13,07/08/2023 22:12,07/08/2023 22:18,07-Aug-23,VISHAKHAPATNAM,Mobile,16999,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
049046cf-55f7-4369-b888-5454991ae411,Inbound,Returns,Reverse Pickup Enquiry,"You have to clear about your policy, I'm purchased a product with return policy but after delivery I'm not able to return this is not fair ",93058f23-7ff6-4efc-b8c9-1fd9e39b44cf,02/08/2023 20:23,07/08/2023 09:24,07/08/2023 09:27,07-Aug-23,JASPUR,Electronics,1199,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
a9d20acc-1c29-40c2-80b3-d6ad5a9a4eda,Outcall,Returns,Missing,,227338b0-47bd-4008-b376-d1454e04593a,,06/08/2023 23:16,07/08/2023 01:06,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
b42fdb5f-ed6f-489b-a462-bd225a6b3ff7,Inbound,Returns,Technician Visit,,abf21caa-169a-44de-9ce8-5ae07548b7e9,,07/08/2023 18:53,07/08/2023 19:25,07-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
850361fd-7711-4d43-9209-3f5783add21a,Inbound,Shopzilla Related,Shopzila Premium Related,,e53292f7-67e1-4f0c-bd1c-d7b02031a909,,07/08/2023 23:10,07/08/2023 23:11,07-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cb4994d1-54cd-4d4e-beec-dd001ba81be2,Inbound,Feedback,UnProfessional Behaviour,,0457cd1d-7c6c-4bd4-9955-ab4e9b841ba2,27/07/2023 19:55,07/08/2023 17:34,07/08/2023 17:37,07-Aug-23,LUCKNOW,Home,1329,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,1
2c348639-084c-404d-8167-d76162d81c39,Inbound,Cancellation,Not Needed,,b1e91ec2-5d54-4605-a651-55cb9dc868b4,03/08/2023 14:18,07/08/2023 17:26,07/08/2023 20:07,07-Aug-23,MUNGER,Mobile,32999,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
e767070d-a799-4eb0-b428-424f30c540a4,Inbound,Order Related,Customer Requested Modifications,,adb23b7e-185b-49e0-90b9-13a3b17a6166,,07/08/2023 17:45,07/08/2023 17:56,07-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e9e589dd-8862-4cd1-b7db-4016cf7fba05,Inbound,Returns,Return request,,d0b41952-f5dd-43e8-9970-97b2bc4f0a33,,07/08/2023 11:08,07/08/2023 11:12,07-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
616f8bb0-dc63-4727-a62f-3a6a06774a7b,Inbound,Returns,Missing,,de7064a9-f28a-40fa-9e51-b273239bc80c,,07/08/2023 12:28,07/08/2023 12:35,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
5d98f2a7-d3b0-4f4e-b933-19849e5a3da1,Inbound,Returns,Fraudulent User,"Product show return available and then not allowing me to initiate return with any response , this is misguiding ",426d30b8-37de-444a-b4f2-30f9aa90fe24,,07/08/2023 22:09,07/08/2023 22:12,07-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
1c5fddc5-bc9f-42ca-b289-413e574fe3fe,Inbound,Order Related,Installation/demo,,2e817e3e-6a90-4395-9d62-20305ba7e80a,,06/08/2023 23:21,07/08/2023 04:19,07-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
14043b57-2674-4d8d-a572-b5fb1860577a,Outcall,Returns,Return request,The service was very good. The representative heared me well and took ownership to resolve my issue in time. Thanks a lot for understand my issue and making a quick resolution,2fadd582-3cc4-49ee-827e-08b7f851bcfa,,07/08/2023 11:34,07/08/2023 11:52,07-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3fb02532-0ec8-4263-a67e-7c4f82d48a82,Inbound,Returns,Reverse Pickup Enquiry,,6c1879f4-18cc-472d-b7dd-6dab5190c74b,,07/08/2023 12:29,07/08/2023 12:29,07-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
420755b0-7d25-4a4c-ad1a-449085798f3f,Inbound,Product Queries,Product Specific Information,,def719c2-79ae-4942-823e-a791a97abb52,,06/08/2023 23:45,07/08/2023 10:45,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
52b576c9-9721-4cc6-9e03-9ac03045c177,Inbound,Order Related,Order status enquiry,,5c129dd4-176d-4a0f-ac62-1d0f3ce8aa3a,,07/08/2023 16:03,07/08/2023 16:16,07-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
6dc94b99-c0d8-4c6e-b2fe-00eeb88ae520,Inbound,Returns,Return request,,09dd6f06-f234-40ac-b56e-64e19692be55,,07/08/2023 19:40,07/08/2023 22:44,07-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
a3f489ba-4ecb-4e8c-9a28-5bb06515014c,Outcall,Returns,Reverse Pickup Enquiry,,b8fce2b8-3108-4b2b-a9ae-c944ab8f4e6f,,07/08/2023 10:43,07/08/2023 10:44,07-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
ae7b5673-dc19-4304-b403-c0bbc2f6d468,Inbound,Returns,Reverse Pickup Enquiry,Person was great,ceabcc38-9892-450c-ada0-50af6a3caa9f,,07/08/2023 22:29,07/08/2023 22:35,07-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
bb7dcfa5-21d7-4045-bf44-3f833a575cec,Inbound,Feedback,UnProfessional Behaviour,,58925390-d1d4-4883-87f2-c09bbd2cfdba,,07/08/2023 10:58,07/08/2023 11:02,07-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
9005d34e-10bf-4f7f-aa19-d4bb65a03fcb,Inbound,Order Related,Order status enquiry,,3d2c84de-129d-4ad5-9bec-a492d0630d64,,07/08/2023 17:01,07/08/2023 17:02,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
85c3223d-cd84-4f03-a8d1-22b0cf18e7c2,Inbound,Offers & Cashback,Other Cashback,,c9b70e4a-d657-421d-af5b-f5b10a4acb5b,,07/08/2023 20:02,07/08/2023 20:05,07-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
65fc8bd9-070e-4444-bc90-a9b8011b5ef6,Inbound,Returns,Service Centres Related,,e26aacbc-8fed-4bc4-bbd5-8acb981b52f8,22/07/2023 22:53,07/08/2023 21:05,07/08/2023 21:06,07-Aug-23,RAXAUL,Mobile,6499,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
510c7e41-2d96-4088-8392-055a84131437,Inbound,Order Related,Order status enquiry,Nice ,4de1e2df-a08d-45b5-a38f-c4636fa4715c,,07/08/2023 18:55,07/08/2023 22:26,07-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
5807dc7a-e1ea-4eca-8f2f-6b6f1f3dcdbb,Inbound,Order Related,Seller Cancelled Order,,8beb1065-a83e-463b-aee7-22b6d50ba4b4,,07/08/2023 21:03,07/08/2023 21:10,07-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
d3465ab9-ebc4-440c-a0c3-46fdc0de2c02,Inbound,Order Related,Seller Cancelled Order,Customer care is not slove my problems properly . ,8afd8288-9a03-4270-a03d-969a8deefc4d,,07/08/2023 23:49,07/08/2023 23:57,07-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
5fa5e864-47fa-4fc9-8249-b829e9ebeaf0,Inbound,Returns,Reverse Pickup Enquiry,Executive behaviour is good ,8f571897-3c9f-4c4c-97df-600aa27c3ca6,24/07/2023 11:50,07/08/2023 14:19,07/08/2023 14:22,07-Aug-23,NARNAUL,Electronics,999,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
67befed0-9d1c-4289-8be4-bbcc0bc0003a,Inbound,Shopzilla Related,General Enquiry,Please add Password option for Shopzilla account for now there is only OTP option available to   in account beacuse of that someone hacked my account recently and mis used my pay later account.,282cded9-cbad-459f-afde-ccc77b1bd301,,07/08/2023 15:00,07/08/2023 17:55,07-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
0de153d9-8868-45c9-b3bb-2f5f1dceed48,Inbound,Product Queries,Product Specific Information,,7b0b1ea4-f5f7-43db-98df-dbc77a34d40d,,07/08/2023 07:43,07/08/2023 08:15,07-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
6507ef37-e3e9-4d55-82ae-fd8e59d110e8,Inbound,Order Related,Order status enquiry,Hello Shopzilla team I have not received my product you getting so long time to deliver my order and why you are taken 5 to 10 days to deliver my any orders and way SuperBuy has only take minimum 2 days to deliver any orders? Tell me the reason otherwise I will not order any product with you Shopzilla.,9bd62821-3c55-4be3-8379-e22faf3826fc,,07/08/2023 12:04,07/08/2023 12:13,07-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
0babbcdb-456c-4698-b5b2-f2d94b523380,Inbound,Order Related,Order status enquiry,Invoice should be made available on purchase,eeb2d01c-0d74-41c2-8bd7-9959af13d2b7,,07/08/2023 17:39,07/08/2023 19:42,07-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
1b0e9ebb-9448-4344-94e1-e39c69d63bac,Inbound,Product Queries,Product Specific Information,,fdc8a376-7cdb-4199-aeb0-390e2fad0b99,,07/08/2023 07:09,07/08/2023 07:15,07-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
7bedf279-1012-4c51-8184-d3f87b829fff,Inbound,Order Related,Installation/demo,,3188fb5f-3109-4070-ad48-c74bc8bf7f54,,07/08/2023 10:13,07/08/2023 10:22,07-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
00328bce-92b0-4f43-abbe-69ecdd4f3ffe,Inbound,Order Related,Installation/demo,,3bbbfb8b-b7ac-4f5f-9d49-7683cad9edb3,,07/08/2023 06:09,07/08/2023 06:15,07-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
a02d2945-bd06-40c1-aae2-fba6e906b58e,Inbound,Order Related,Installation/demo,,62113cee-e18f-4264-bd13-8b21ea4d488e,,07/08/2023 14:46,07/08/2023 14:47,07-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
bd382db9-c085-49e2-b4e9-2c86aad57be8,Inbound,Product Queries,Product Specific Information,,6784933b-9de7-4985-9027-33acb883f92c,,07/08/2023 16:36,07/08/2023 16:52,07-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
17e7cd29-6c00-4665-974a-958de4164105,Inbound,Product Queries,Product Specific Information,,f71d6f3e-7ca7-445b-b398-defec31f98ec,,07/08/2023 16:37,07/08/2023 16:40,07-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,3
8ca97dfb-fea1-40c7-ab61-c783c50754f1,Inbound,Returns,Technician Visit,After sale service very poor,115eeb64-c392-40da-aa9d-112e6c1d55fa,,07/08/2023 17:26,07/08/2023 18:11,07-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
cfce5ee9-82ae-4f57-b70b-082f45fb7056,Inbound,Returns,Service Centres Related,,39862a7c-4e59-41f1-a799-7d8b6aa85662,16/05/2023 19:01,07/08/2023 16:53,07/08/2023 20:13,07-Aug-23,GANJ BASODA,Electronics,1625,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
45e7dd1a-40cb-4440-92e0-e76b953e10f9,Inbound,Returns,Fraudulent User,,2f244bb4-c206-4de2-bd5a-9a8d625e79c2,,07/08/2023 18:24,07/08/2023 19:13,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
d94d7c69-7b67-4a1b-9a06-a7fac7c4a224,Inbound,Order Related,Order status enquiry,,54877ac9-eacb-43e4-a874-c3ef1250ed5b,03/08/2023 22:51,07/08/2023 17:30,07/08/2023 19:22,07-Aug-23,SURAT,Books & General merchandise,500,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
e6dac416-da82-4e12-ab9d-8c49b76efc7c,Inbound,Feedback,UnProfessional Behaviour,,6f1ac38b-f90f-4c4e-9653-aae99f00423a,,07/08/2023 12:35,07/08/2023 12:39,07-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
1f126058-18f4-43da-84c5-7edeec6004b3,Inbound,Order Related,Order status enquiry,Change my delivery address ,3dca5d9d-3d39-44c1-aba6-aaf5f9322fbf,,07/08/2023 18:52,07/08/2023 18:56,07-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f079c6d7-6d89-4356-89a7-847f80d519fa,Inbound,Product Queries,Product Specific Information,,f44e6290-9f12-44da-9404-599d222d69ce,,05/08/2023 23:26,07/08/2023 19:59,07-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
cc8daf32-1e06-4c8d-94e4-1a119b5ece00,Inbound,Returns,Reverse Pickup Enquiry,Please throw the person who came for pickup bcoz he wash very bad he misbehaving twice with me. Plz resolved my issue ASAP.,45c411ff-be94-4cd9-a575-be7b0ce36317,,06/08/2023 16:57,07/08/2023 13:46,07-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
db9bd1ee-85aa-4657-99e2-1f85e9095e78,Inbound,Returns,Service Centres Related,,493172aa-60fd-4f5e-90c9-74e4d7aaa65a,,06/08/2023 22:33,07/08/2023 06:39,07-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
82ab6234-bfb1-4c70-899e-ef048cf97332,Inbound,Returns,Service Centres Related,,4470f762-e471-493f-b956-66e50efe32ae,,07/08/2023 09:24,07/08/2023 09:26,07-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
df04fa3e-0694-4ec4-abb3-062008727ec4,Inbound,Returns,Reverse Pickup Enquiry,,dd7697f4-5f12-401d-94e3-28b999074fc8,,07/08/2023 18:12,07/08/2023 18:15,07-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
7f960564-7ed0-4b6a-98ea-14b8858009a8,Inbound,Returns,Reverse Pickup Enquiry,I am bad??,77552136-c8c3-4f31-bdeb-9c2a9a74eace,,07/08/2023 08:22,07/08/2023 20:56,07-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
1f5321d0-0c5a-4dae-9e69-e289d9a75d79,Inbound,Others,Call disconnected,She is not listening my problem carefully ,63eb2109-cbe4-42e2-9db8-1ad860d14afd,04/08/2023 21:40,07/08/2023 11:37,07/08/2023 13:12,07-Aug-23,SARAN,Books & General merchandise,1020,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f5d99b1d-d0bf-43a2-8207-d0378ada338e,Inbound,Order Related,Delayed,,fcc1a712-e3aa-4663-acc9-0c2fcff27c9c,,07/08/2023 12:09,07/08/2023 13:15,07-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
5380f9d7-fced-44a0-8b83-19c3012df371,Inbound,Returns,Reverse Pickup Enquiry,,e99838b0-cf50-48df-8369-208fe3b6456e,,07/08/2023 22:14,07/08/2023 23:16,07-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
cb03247d-b3e8-47bc-866e-9610f5e065c2,Inbound,Shopzilla Related,Shopzila Premium Related,,2ff92041-6c11-45c3-ad7e-db40b661a74d,,07/08/2023 11:50,07/08/2023 12:00,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
7b996b59-5ceb-477c-8a2f-c1d74cb93569,Inbound,Returns,Reverse Pickup Enquiry,,0df3526b-d3c3-421d-b86e-0164427b9fb8,,07/08/2023 17:03,07/08/2023 17:04,07-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0937e263-f1d3-4998-81d0-f3b55819aaa7,Inbound,Product Queries,Product Specific Information,,f4c42598-f4b8-4eb0-ac3d-0dc0f2a20557,,07/08/2023 23:52,07/08/2023 23:58,07-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
8c5caa74-d791-40ed-9219-013385f97867,Inbound,Returns,Fraudulent User,Please give better service... Don't break trust of customer and don't cheat. ,0bb540a9-2beb-4eca-af6a-104498108ce0,19/07/2023 14:08,07/08/2023 16:28,07/08/2023 20:17,07-Aug-23,JAHANABAD,LifeStyle,1799,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
1289851d-c7db-4c0c-afe2-356f6ba03f76,Outcall,Returns,Return request,,7b1f41e4-c01b-40f6-b170-e3d2e6d6f733,01/08/2023 16:08,07/08/2023 10:41,07/08/2023 10:49,07-Aug-23,RBL,Electronics,798,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
14d7cbbd-dfee-4690-954a-ca2557804295,Inbound,Product Queries,Product Specific Information,,665f8a53-5b13-45d6-a530-c243dc281c9f,,07/08/2023 18:40,07/08/2023 22:31,07-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
afa8e8e1-d29e-44f9-9400-c6b865adab93,Inbound,Order Related,Order status enquiry,Good ??????,eea24c02-f6b7-4eea-b8c8-453610a1701c,02/08/2023 04:13,07/08/2023 07:35,07/08/2023 07:38,07-Aug-23,BHATINDA,Home Appliences,1298,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
98197311-002f-41d5-af28-bd51290ba635,Inbound,Order Related,Order status enquiry,The customer executive who contacted me was very polite and helped me resolve my query. .,b269a528-e812-4ab5-bb45-67376edfa665,,07/08/2023 20:51,07/08/2023 20:52,07-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7b81f56c-1e86-45c3-ad68-6a4fb2a8ae25,Outcall,Shopzilla Related,General Enquiry,Good ,8ffe3ef9-5bb1-46d3-a2ac-4afd6d2ecbda,,07/08/2023 18:43,07/08/2023 18:45,07-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e481bb6a-4962-43ec-8da6-03f70dda6128,Inbound,Order Related,Delayed,,896cbeaa-85d8-449e-bdcf-909a21291c0e,21/07/2023 15:56,07/08/2023 15:06,07/08/2023 15:10,07-Aug-23,REWA,Home Appliences,1374,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
1cc642c7-f13c-4829-b7ba-9b9fc88ddc25,Inbound,Product Queries,Product Specific Information,,d859b1b0-d987-42a0-89ca-f49486ee3d14,,07/08/2023 18:02,07/08/2023 18:03,07-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
982c2caa-7b65-4d6f-bc1c-4f507ee5b93f,Inbound,Returns,Reverse Pickup Enquiry,Good support ,02d5b157-75b9-4716-b7a1-7443a79519e9,,07/08/2023 19:25,07/08/2023 19:35,07-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
4eef4d61-b64a-4a40-9356-cac08cb5bcaa,Inbound,Returns,Reverse Pickup Enquiry,,1547f999-6109-4bae-9cfc-627d2a5d2cb1,,07/08/2023 14:17,07/08/2023 14:18,07-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
6c5e6529-98c8-4d89-8124-014662e72ced,Inbound,Order Related,Delayed,,a92a0069-fe4f-4428-a81a-5f3cfb220bec,,07/08/2023 18:42,07/08/2023 19:44,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
ba524291-afae-4838-a555-2aba10886064,Inbound,Offers & Cashback,Instant discount,,cd7661c3-2f42-463c-89f7-41f5eb2ced45,,07/08/2023 17:20,07/08/2023 18:47,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
419917ad-817c-4601-9993-df55fc77eb96,Inbound,Returns,Missing,,16f9a946-ecf7-46dc-8182-45e2e00ced1f,,07/08/2023 19:44,07/08/2023 19:46,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3a0ee4f7-e91e-4ae3-89f8-d0b303d52e02,Inbound,Order Related,Customer Requested Modifications,,36ab9895-86e7-44a8-b904-25b6fad07dfe,,07/08/2023 16:11,07/08/2023 16:15,07-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
279abc1d-6a1d-49d6-8481-5188537f8617,Inbound,Payments related,Payment related Queries,show the actual price the customer have to pay after using Shopzilla paylater service ...The bank is charging more 17.70 rupees ...I am very unhappy with this hidden charges,ad0edbcd-c786-42a6-b22a-f83cb5caac17,,07/08/2023 18:41,07/08/2023 21:21,07-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a3708bbb-bc37-4c07-92a1-c63ce84e7f37,Inbound,Product Queries,Product Specific Information,,0e14e6ea-78c8-4e03-9aa0-442d19b5ded8,,07/08/2023 20:34,07/08/2023 20:36,07-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
44541962-3c9d-4599-9101-342916af84ff,Outcall,Product Queries,Product Specific Information,,1e87393e-0079-464d-9fad-756ae1812bfd,,07/08/2023 12:07,07/08/2023 12:16,07-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bc68ee48-bf06-4482-b53d-c45b2c27ec5f,Inbound,Returns,Return request,,2c441906-fc42-425d-a67b-5861f313b3d9,,07/08/2023 19:10,07/08/2023 19:12,07-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
bc3be4d9-a741-4328-89ff-ef91bd84ff5f,Inbound,Offers & Cashback,Other Cashback,,9f4ddfa8-9c69-4cca-ab50-1b5873c5c376,,07/08/2023 23:39,07/08/2023 23:43,07-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
7b14a75a-be90-4ac3-8bdc-dc3a2e270479,Inbound,Order Related,Order status enquiry,,9f514e66-85c3-4db7-a6cd-2f44f29a4fe0,,07/08/2023 23:09,07/08/2023 23:10,07-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
90ba88c4-ef18-4f3b-870e-cc09c18169f3,Inbound,Returns,Reverse Pickup Enquiry,,810e99ee-0de6-4856-a00a-37a94f166e52,,07/08/2023 16:24,07/08/2023 16:32,07-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
83738741-5505-4803-a315-afce92b7da5d,Inbound,Returns,Reverse Pickup Enquiry,Not received ,12ffe705-f3b0-4a6f-954a-87bd96758f82,31/07/2023 10:21,07/08/2023 14:52,07/08/2023 17:15,07-Aug-23,NANDURA,Home Appliences,54990,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2f46656b-9ea2-458c-aa30-f282117e4719,Outcall,Returns,Return request,Plz assure that the products u going to deliver is not detective. ,22b192b3-4c73-4109-a28f-f4e8fbc12578,,06/08/2023 15:51,07/08/2023 09:17,07-Aug-23,,,,533,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
41be7304-7f0e-4ab5-8cad-42e6f32341a6,Inbound,Returns,Return request,,202b4b42-f944-4a12-b20e-a5fddd91aff6,,07/08/2023 19:33,07/08/2023 19:36,07-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
3d774ff9-9a71-484a-8d08-3f9de3fba79c,Inbound,Returns,Return request,,c889fdaf-20fc-40a7-86fd-0f67a7965aca,25/07/2023 17:50,07/08/2023 08:21,07/08/2023 10:00,07-Aug-23,SHAJAPUR,Electronics,1999,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
4da3efe6-01ca-4abb-9ec8-89253122693c,Inbound,Order Related,Delayed,,9ea26523-ee36-4976-af28-670ca9095ac6,,07/08/2023 21:05,07/08/2023 21:09,07-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
76ad38df-f031-452a-baa4-21d5c8677c37,Inbound,Cancellation,Not Needed,,fa87b5de-10dc-4c86-a57f-1ba64f36de25,01/08/2023 12:22,07/08/2023 08:56,07/08/2023 09:00,07-Aug-23,Vikasnagar,Electronics,799,,William Hall,Isabella Wong,John Smith,>90,Morning,5
c8939c58-203e-4e52-9cc0-34b038df277b,Inbound,Returns,Reverse Pickup Enquiry,,f3c1fff1-238e-482e-8a65-fd51d43d7054,,06/08/2023 13:37,07/08/2023 16:21,07-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
187bb432-a93b-4a47-93c5-63d5ea981a02,Inbound,Order Related,Installation/demo,,6a6385cd-48a9-440b-a57d-20bc80447c83,,07/08/2023 00:48,07/08/2023 00:52,07-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
02bfa673-12d5-434c-ba0f-e7b6a149f132,Inbound,Returns,Reverse Pickup Enquiry,,1cacc684-ea9d-4297-8617-9648e0464e33,,07/08/2023 11:50,07/08/2023 11:52,07-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,2
ccbf94f5-98bf-45b1-91d3-50e0e7f56e55,Inbound,Order Related,Delayed,Koi help nahi ,74bfd6d7-19c7-42ac-9aac-60c07637b228,,07/08/2023 18:01,07/08/2023 18:36,07-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
53836314-b32d-4efa-8f82-dee0864450dc,Inbound,Payments related,Payment related Queries,I really appreciate the effort you guys put on resolving the issue of the customer ??,d5e83951-fbb1-430e-9cd0-9c2a5b6a8fc5,,07/08/2023 19:26,07/08/2023 19:29,07-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8b4e52c5-0d8f-4b3a-a485-47558c22dd87,Inbound,Feedback,UnProfessional Behaviour,,33690c55-f622-4835-8d9b-ae3de4f7c4ce,,07/08/2023 19:34,07/08/2023 19:36,07-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
951c1128-cf51-4728-a7ed-3f36e4346a0a,Inbound,Shopzilla Related,General Enquiry,,73abc9fd-4bc3-4cd5-b2d3-d553f8f5a021,,06/08/2023 21:04,07/08/2023 05:39,07-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
64107714-e7b6-4a7c-8be9-1b91c0eacfd2,Outcall,Product Queries,Product Specific Information,,bc9d9e18-b5c4-4cd3-9343-f6c7849fb164,,07/08/2023 00:44,07/08/2023 00:47,07-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
20438a29-1533-4219-bc46-72eb0e63c1db,Inbound,Shopzilla Related,Signup Issues,,34c74ae7-82d0-4d40-9bea-0e4deb113449,,07/08/2023 21:02,07/08/2023 21:52,07-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
b945eda3-6ab4-4518-a053-05faf6008b45,Inbound,Returns,Reverse Pickup Enquiry,,3a59f10a-a3d1-4871-a792-253caa9ec751,,07/08/2023 22:27,07/08/2023 23:48,07-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
c9e6e632-a797-4f2b-a624-f9ccd36bc3d9,Inbound,Returns,Fraudulent User,,e4d54b4d-232c-4185-9f72-6ebbc668f89c,,07/08/2023 10:36,07/08/2023 10:40,07-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
a24bdd97-3230-432e-a74e-f304a19d757c,Inbound,Returns,Reverse Pickup Enquiry,,5441b78b-c537-4faf-9026-40fdce8c9ccc,,07/08/2023 10:56,07/08/2023 13:37,07-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,1
843c9053-f8d9-436a-88f1-d893eb6667d4,Inbound,Order Related,Order status enquiry,,96bef975-7f31-4db3-b9bb-81e0dcca36ec,,07/08/2023 11:04,07/08/2023 11:05,07-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
caa89fe2-c639-4dc8-9e28-02f548ec68f8,Inbound,Returns,Reverse Pickup Enquiry,Solve the problem within a day,7d7fa360-0705-483d-a7cd-3cf1a569b728,,07/08/2023 16:35,07/08/2023 16:36,07-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
a865816b-ee0a-4d1b-852d-ca3b13622f75,Inbound,Product Queries,Product Specific Information,,7a743157-e6a2-47d7-8477-56d623a86c51,,07/08/2023 21:53,07/08/2023 22:49,07-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
5d9d55bc-3162-4ccf-9b3e-bc6e21c31a1d,Inbound,Returns,Reverse Pickup Enquiry,Thank you very good behavior,f39ee641-00c9-4e97-8aa9-751179ac6a8b,,06/08/2023 19:47,07/08/2023 08:10,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b99ae1e6-5678-4754-be91-e4edf55358bb,Inbound,Order Related,Order status enquiry,,d5cf4650-e18d-4966-bb6f-3f51b5e09adc,,07/08/2023 14:45,07/08/2023 14:49,07-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
9739fb5c-e2e7-4a75-a391-ec7b44be5eb5,Inbound,Returns,Return request,Very good man sweetly tack to me,7b88b807-1294-443b-bd61-02ac87794b08,,07/08/2023 20:43,07/08/2023 20:45,07-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
c3af334a-2e5f-4b77-84ff-0b234562a1f3,Inbound,Product Queries,Product Specific Information,Good ,aee05ac4-cebf-4fc4-81de-c77175abcc94,,07/08/2023 20:58,07/08/2023 21:34,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
4a7616ee-eba7-4818-92d1-8b275f299866,Inbound,Returns,Return request,,e4ef8d58-fd01-4694-a423-51d48e1fd9f5,31/07/2023 21:48,07/08/2023 15:39,07/08/2023 15:41,07-Aug-23,FARUKHABAD,Electronics,2299,,Timothy Henry,William Park,John Smith,31-60,Morning,4
005cc2dd-4dd1-4f99-88aa-0d69bc99c5f2,Inbound,Returns,Reverse Pickup Enquiry,Mam voice are so cute ,2c73fc51-7448-48d7-ad4b-e8c2574742b8,,07/08/2023 07:40,07/08/2023 07:42,07-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
273958d5-d10a-4138-a7d2-c9dfc8eb7c6c,Inbound,Cancellation,Not Needed,,0de7ecca-41e1-41ad-9ba2-377789d24df8,,07/08/2023 09:55,07/08/2023 09:56,07-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
bd371f86-ccbb-4d45-8d8a-c50ca5a732a5,Inbound,Order Related,Priority delivery,,b9a1bce7-5c53-4fea-8a2e-0521c5c8d1dc,,07/08/2023 22:18,07/08/2023 22:26,07-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
616f0e31-e6bf-4fba-89fb-74c299daec96,Inbound,Cancellation,Not Needed,,70467b3f-88cc-4c94-890f-72a684872cf8,,06/08/2023 23:39,07/08/2023 10:26,07-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
9d04cd8e-08ed-4e4d-9707-79651e47bcce,Outcall,Returns,Fraudulent User,,d24b4877-5bba-4f9b-abf4-47f280f29109,,07/08/2023 15:59,07/08/2023 16:02,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
8bc975b1-4600-466b-b09c-d979fb5d5e52,Inbound,Returns,Reverse Pickup Enquiry,,71ab2a3f-e2ad-4f99-b796-5b9e1a9c96c8,,07/08/2023 23:25,07/08/2023 23:27,07-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
7294c69e-6300-4e72-b3cc-335bcd6b2300,Inbound,Refund Related,Refund Enquiry,,9292be1a-a933-407a-972b-ddcc1dca4e16,04/08/2023 10:45,07/08/2023 22:16,07/08/2023 22:19,07-Aug-23,AJMER,LifeStyle,3586,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
2bc586fd-83b7-4f99-b85d-6034be91fa2c,Email,Refund Related,Refund Enquiry,,dc8176ac-b237-4462-8ca5-6c4292602d7b,,07/08/2023 16:15,07/08/2023 16:29,07-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
7fa669c8-631e-4074-8e97-a5c4105f0914,Inbound,Returns,Fraudulent User,,f5e2a19a-8674-44b3-a615-8cd7ec7c7cdc,,07/08/2023 18:44,07/08/2023 19:29,07-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
d6fbbd77-c714-4d66-a2b2-d9f549283c33,Inbound,Returns,Exchange / Replacement,,432bdd30-b1a7-4d23-878b-8344ab44b3ad,,07/08/2023 21:28,07/08/2023 22:17,07-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
7b5360b8-0ddc-4a7e-8435-488e1c853e3f,Inbound,Feedback,UnProfessional Behaviour,,a5a65eaf-0758-445d-843f-9127bfd8ca3e,,07/08/2023 09:23,07/08/2023 09:26,07-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
1d6a96d0-378f-44ea-b64a-8d2344176df0,Inbound,Returns,Reverse Pickup Enquiry,Bekar jhuta chor company dokhebaaz sinner agent   the,5305658c-e5e3-4f23-af49-3228fb4d04dc,,07/08/2023 20:03,07/08/2023 20:29,07-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
789eac3f-3167-48ad-8c04-75aa27f82441,Inbound,Refund Related,Refund Enquiry,,84124841-8fc9-47b9-b5aa-db258cbaa701,05/08/2023 18:02,07/08/2023 10:57,07/08/2023 10:58,07-Aug-23,BAGHPAT,Electronics,1599,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
24a568d2-afc6-4086-8803-8b6c1e9e0dcc,Outcall,Offers & Cashback,Instant discount,Excellent performance ,68566109-9574-46c7-9410-62e57b2f3725,,06/08/2023 12:36,07/08/2023 01:01,07-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
22c21f32-62ed-4c83-ac2f-e26d7a59c586,Inbound,Order Related,Order status enquiry,,11c84725-543b-4905-9b7f-e7680f054d17,,07/08/2023 20:27,07/08/2023 23:22,07-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
0a398056-08f0-475b-a18e-d6406bd2268a,Inbound,Returns,Reverse Pickup Enquiry,,d9b5e62d-ba53-4ca0-a6dc-b0dc157d538a,,07/08/2023 14:35,07/08/2023 14:49,07-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
088a8d74-3918-4ef9-829e-5619314904c9,Outcall,Refund Related,Refund Enquiry,Very good response ,6d7665da-bad5-49de-bff0-f90e71e952ab,,07/08/2023 22:35,07/08/2023 22:44,07-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
709b5d8d-1645-4f62-89b7-f74f9e7abfd6,Inbound,Order Related,Order status enquiry,My query isn't resolved till now please contact me,75a726ff-a123-4c13-9eda-c793fe93e183,24/09/2022 21:25,07/08/2023 21:35,07/08/2023 21:43,07-Aug-23,KALIYAGANJ,Electronics,999,,William Hall,Isabella Wong,John Smith,>90,Morning,1
f6f97b9c-f71e-4514-b6bb-ccdcfdd33f50,Inbound,Feedback,UnProfessional Behaviour,,2101b1a4-a900-480e-9111-a7028f1b84fb,,07/08/2023 22:15,07/08/2023 23:30,07-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,2
ce1d5fa2-bb22-4ca2-9bd6-ec97c10084e1,Inbound,Cancellation,Not Needed,,68194862-7fd9-4e74-8c3e-c2edc2075b0b,28/07/2023 17:41,06/08/2023 16:45,07/08/2023 00:31,07-Aug-23,FARIDABAD,Mobile,29999,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
27c8eb36-6ecc-456e-b962-bb379276cbe4,Inbound,Returns,Reverse Pickup Enquiry,,8839abea-abd5-444a-8b79-91613d1d1ee3,,06/08/2023 19:06,07/08/2023 13:09,07-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
825610ae-a0b9-47fb-91b0-b6fee643704e,Inbound,Returns,Service Centres Related,,421230d0-9178-4c0b-9c00-7a28ab370538,,07/08/2023 00:51,07/08/2023 00:55,07-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
6da0f243-353a-49ac-ab2e-a619c264c499,Inbound,Returns,Wrong,Very good resolved ,36d74950-aa01-4b75-b6ee-cc5314c11eb1,,07/08/2023 22:31,07/08/2023 22:35,07-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
f2c6374c-e4cf-4b20-b82b-ad74486a8a38,Inbound,Order Related,Order status enquiry,Need to work on communication ,c5512317-cda9-4033-a7af-43a830d81306,,07/08/2023 09:26,07/08/2023 09:27,07-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
44403fe3-b5d7-4689-ac9d-adae2f87ee8c,Inbound,Returns,Fraudulent User,Happy with the polite response of the consultant and the way he handled the matter professionally. Thank you ,0e0583bf-929e-431f-82b5-b8978bef90a1,,07/08/2023 11:46,07/08/2023 11:58,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
26f50d93-7089-48ce-89d8-4d5191d3d245,Inbound,Payments related,Payment related Queries,,9bc54c25-131d-4697-b684-fdd6efd25971,,07/08/2023 17:38,07/08/2023 17:46,07-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
8c9b88b0-30f9-4509-9ccb-489a3de0035e,Inbound,Returns,Reverse Pickup Enquiry,,ecdaee3a-b21a-4ed8-a4dd-548ec767cffd,,07/08/2023 17:53,07/08/2023 17:58,07-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
fc0a36df-3c96-40fd-97b4-bcc450d1748c,Outcall,Returns,Missing,,8db671ab-50c9-4b5d-8a94-864a0f09adae,,07/08/2023 19:57,07/08/2023 20:00,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
8e21c146-7d10-4a88-9570-d0f0480a664f,Inbound,Returns,Wrong,,3bc05b0e-9e59-46ca-a3be-81f06f63566e,,07/08/2023 07:02,07/08/2023 07:04,07-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
9f68abf5-4cf2-4438-b1aa-8df37459b843,Inbound,Returns,Return request,Support executive was good,c899c93e-7b0f-4741-8909-ea4b4fdf1221,,07/08/2023 10:38,07/08/2023 10:42,07-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
52226d46-e6fd-41f9-99ee-ef282ed58fcd,Inbound,Payments related,Payment related Queries,,f6ca8fbc-779e-4588-8538-bd4513781e92,,07/08/2023 12:19,07/08/2023 18:07,07-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
4883d6cb-acfe-442b-8021-f0d2a11897b8,Inbound,Order Related,Order status enquiry,,b8869262-0f75-4712-a4f9-be8235dd2ba9,,07/08/2023 18:24,07/08/2023 18:26,07-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
aed234e2-3b74-411f-a740-18c319d3b277,Inbound,Order Related,Order status enquiry,Good ,f491c53a-aef0-44c7-99f3-b0c2b8be1856,,07/08/2023 14:06,07/08/2023 16:08,07-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
4ec4fb93-ab87-4f57-833e-6eef552d7f83,Inbound,Order Related,Delayed,,43502608-dc26-4335-833e-e0cd93200241,,07/08/2023 13:08,07/08/2023 13:10,07-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,4
99141938-8198-4a7e-9be8-417198342be6,Inbound,Order Related,Delayed,,f01ebc05-60a8-4bbb-a0ec-d96df4b1db8e,03/08/2023 16:19,07/08/2023 18:18,07/08/2023 18:19,07-Aug-23,KANPUR,Books & General merchandise,79,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
31d61392-fc5a-48c6-9c56-f9bc65c54046,Inbound,Cancellation,Not Needed,,a10c35c7-2c92-41ae-b071-44b9a9b9a68e,04/08/2023 23:09,07/08/2023 20:05,07/08/2023 22:01,07-Aug-23,CHENNAI,Mobile,30999,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
6e48b87a-2a1f-4465-a19c-0e8724656ba9,Inbound,Returns,Return request,,0b79523b-d0d7-4a07-9480-bd54008a8d81,,07/08/2023 07:31,07/08/2023 07:34,07-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
6f1bc78a-5902-464d-a940-b6a97086d4a9,Inbound,Order Related,Invoice request,,16e82977-6acf-4492-b30a-7c1e46d3e94b,,07/08/2023 12:34,07/08/2023 13:21,07-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
347b6ae4-950d-4f29-ace0-6e6545b2cf56,Inbound,Order Related,Invoice request,Please send my invoice copy,2c482256-4eff-4912-a72e-927b823d39b4,,07/08/2023 13:08,07/08/2023 13:20,07-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3c4587c0-31b3-4452-bc67-30ae82656897,Inbound,Returns,Reverse Pickup Enquiry,,72c2db86-f878-436c-8146-bd4773ee0d3b,,07/08/2023 15:52,07/08/2023 15:54,07-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
89b7db48-efa9-4765-abe8-4eca1476e6ea,Inbound,Feedback,UnProfessional Behaviour,Loal language ,1d19f46b-0439-40a0-ba72-37753547940a,,07/08/2023 18:10,07/08/2023 18:13,07-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,4
d4685251-16b0-41ec-ad02-d81bc2c6279d,Outcall,Returns,Wrong,Thank you for customer service it's very good he handles good good thankyou so much for customer support with me he say my refund order and he also say my refund my money thankyou to customer service thanks alot...,251ea773-bc46-4a20-870b-9455068f8771,,07/08/2023 19:57,07/08/2023 20:05,07-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
97dec0e6-85f4-42df-b895-d8fb217f9d81,Inbound,Feedback,UnProfessional Behaviour,Very Good ,e96a4715-4710-4350-90ee-fa8d1001d5e7,,07/08/2023 22:03,07/08/2023 22:07,07-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
2a85d11e-e624-452a-8162-cf400c7e383a,Outcall,Returns,Reverse Pickup Enquiry,Return/ replacement policies are horrible.My return was rejected multiple time before any attempt to pick up the product.Also exchange policy is required if exchange is required with any other product than replacement of same,e2a29ded-4026-4eb0-a414-1b1c2cb0b637,,06/08/2023 23:37,07/08/2023 01:05,07-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
1828c630-0827-4db5-a480-b40cdaadcc1b,Inbound,Order Related,Delayed,Thanks,763d0ca3-d67a-487a-98d0-f2e937d61ec7,,07/08/2023 13:51,07/08/2023 13:51,07-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f4a57550-80ca-4047-ad74-9d504c7066ab,Inbound,Order Related,Invoice request,,c1268aa0-dc8f-408c-b9a2-b30d93e4c3bc,,07/08/2023 22:34,07/08/2023 22:40,07-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
145a257f-6a59-4e2d-a143-e0bfc5c44a50,Inbound,Order Related,Delayed,This is the last time I am ordering from Shopzilla ,d14b79ab-d2c8-4070-985e-f80ac2a8f152,,07/08/2023 10:45,07/08/2023 11:24,07-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1a512d71-0ac3-4706-8d33-aeb0becf0cd9,Inbound,Returns,Reverse Pickup Enquiry,,be07a852-c233-4b8d-a127-dcadf17bbaf0,,07/08/2023 13:41,07/08/2023 13:43,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
f286b147-5eed-4876-83ad-43659817e44e,Inbound,Returns,Service Centres Related,,859acd21-544d-4b3b-aafb-f43c99d6bd71,,07/08/2023 22:43,07/08/2023 22:45,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
2c9ef379-d8e6-49c2-89ac-38d145c7015e,Inbound,Refund Related,Refund Related Issues,  doing open scam.,89c7a919-c0a9-4ee8-b1c9-1d02f6bfc68d,15/07/2023 11:28,07/08/2023 16:51,07/08/2023 16:53,07-Aug-23,HYDERABAD,Home Appliences,47999,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
7c42e6f7-c507-4746-b93a-8f82f4eb02ee,Inbound,Returns,Service Centres Related,,47411380-5b4d-4e2e-8b5e-76f2170fee60,,06/08/2023 15:39,07/08/2023 14:25,07-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
43bfb3d7-b670-48c7-b00a-4201176cd08a,Inbound,Returns,Reverse Pickup Enquiry,I found everything fantastic. ,89edfe3b-458c-4406-8816-7df9935cb853,,07/08/2023 17:32,07/08/2023 18:42,07-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
eb8d0258-2052-44c9-8525-4e96912e9288,Inbound,Returns,Reverse Pickup Enquiry,Very fake very disgusting survice provided by Shopzilla ,3eca3c2b-ab29-47b4-8558-9c7b4d456154,,07/08/2023 15:25,07/08/2023 15:43,07-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,1
1cbd009e-cd82-40fd-a8b5-a9c4b56955f5,Outcall,Order Related,Seller Cancelled Order,,2193c180-33a8-454c-860c-e9a53939b80e,,07/08/2023 21:01,07/08/2023 21:04,07-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
ab951bec-acae-4a01-ab18-4a890ad04140,Email,Order Related,Delayed,,9aec6111-0c66-4485-be02-4e68e6e40f0b,20/07/2023 10:23,07/08/2023 19:49,07/08/2023 19:56,07-Aug-23,NEW DELHI,Electronics,6108,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
546c7ec0-2e97-4331-a39e-c3441173f3b2,Inbound,Returns,Return request,,d6f4331b-5138-4843-9cc4-eb9aea45e0eb,03/08/2023 12:30,07/08/2023 13:45,07/08/2023 13:52,07-Aug-23,INDORE,Electronics,999,,Timothy Henry,William Park,John Smith,31-60,Morning,5
dba0e483-d72b-4de5-a41c-1d5b54107197,Inbound,Returns,Reverse Pickup Enquiry,,27a5071d-96c8-458e-afbe-2b0854818a79,,07/08/2023 09:51,07/08/2023 13:06,07-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
4829b964-89f6-4e9d-90f6-f930bbe0a26f,Inbound,Returns,Return request,,cb6c39dc-97d0-495b-8091-e95d89ce66c7,,07/08/2023 12:17,07/08/2023 12:19,07-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
36e68db8-200d-4406-b0eb-d0c36766f411,Inbound,Order Related,Priority delivery,,ea50b45b-7d27-4cae-a83c-ada0bbec9b96,,07/08/2023 21:41,07/08/2023 21:41,07-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
d148287c-c2eb-43b0-956d-bf07d63f6b35,Inbound,Cancellation,Return cancellation,Very good and I am happy,4f979d16-be30-4b07-9cbb-c13e4f6d7375,29/07/2023 15:50,07/08/2023 18:22,07/08/2023 22:40,07-Aug-23,FATEHPUR,LifeStyle,749,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
101a1c53-a9cd-42ca-9e53-e86715633131,Inbound,Returns,Fraudulent User,,bad1f51d-6186-4a13-b3c5-d3b7a0f7267e,,07/08/2023 13:07,07/08/2023 15:44,07-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
4ba31749-5497-40c9-bd44-dd0cd4102742,Inbound,Payments related,Payment related Queries,The executive over call was responsible and solved my queries to the moment in perfect way. Thank you so much ,c7a4ae5f-405e-407b-86d7-67f25e89902b,,07/08/2023 11:33,07/08/2023 11:37,07-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
8a2c3beb-1222-4319-809b-d8e9ac4cd5f4,Inbound,Returns,Wrong,Very good explanation ,bb586a0e-38a6-4303-9d0c-d2fed2775391,,07/08/2023 22:36,07/08/2023 22:39,07-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
dafc16a5-5274-4ada-9eec-54d6317bea46,Inbound,Order Related,Delayed,,3bbf9805-9fa7-498d-a847-6f42e8d58c49,15/07/2023 11:54,07/08/2023 20:18,07/08/2023 20:49,07-Aug-23,ALAPPUZHA,Electronics,499,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
3551d201-e711-4768-812d-826e83e36876,Inbound,Refund Related,Refund Related Issues,,bfea5ac1-60ef-4166-904f-2d62f17f1c96,,07/08/2023 09:06,07/08/2023 09:06,07-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d3d7bff4-51d0-4ef5-be65-edd5f3fc4950,Inbound,Shopzilla Related,General Enquiry,"  is very CX, excutive in Shopzilla, ????????????Great nature ??????",583d7784-f558-4bb2-843a-24f829b331c3,,07/08/2023 04:51,07/08/2023 04:53,07-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
fb0faa4f-2221-4fa3-ad85-d483f9c8a8b8,Inbound,Order Related,Delayed,Very good ,9ce617ef-0fd7-497b-8907-68ed5b3e987d,31/07/2023 16:15,07/08/2023 16:56,07/08/2023 16:57,07-Aug-23,JODHPUR,Books & General merchandise,759,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
290e4c8f-72fc-423c-8813-9aec06a63ec2,Inbound,Refund Related,Refund Enquiry,,64cefff3-2b51-45a2-85cc-04be035bd899,,07/08/2023 12:46,07/08/2023 12:47,07-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
51a986e6-7372-46c7-86ab-9e286720e312,Outcall,Order Related,Order status enquiry,,92796778-9736-4b36-970b-8d046cb33cd9,,07/08/2023 14:20,07/08/2023 20:15,07-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
0fbef9cc-02d5-4a9f-ba33-5236b8302b4e,Inbound,Returns,Return request,,b57fc040-318d-444e-82ef-43539946c6d5,,07/08/2023 20:58,07/08/2023 21:04,07-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
0bc175a4-f7ae-49ec-81b4-a136d97d7012,Outcall,Product Queries,Product Specific Information,You have not trained your  customer service executives very well. They don't have adequate information about pricing and discounts. ,aaf42264-3029-48a7-b244-115b07d6fb00,,07/08/2023 21:40,07/08/2023 22:29,07-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
e7a3b7f5-4241-4671-ad7f-6c786bfa64cc,Inbound,Returns,Reverse Pickup Enquiry,,ab4f200e-1fe5-432d-8d28-d9fca3d61c5c,,07/08/2023 15:03,07/08/2023 15:04,07-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
66ee845c-6bbf-4f81-be84-b047c7c69886,Inbound,Returns,Reverse Pickup Enquiry,Give them option give more money and product we provide you product better than this ,66632271-5126-4f40-9592-0ec4ede01b79,,07/08/2023 20:42,07/08/2023 20:44,07-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
76ca9e6b-4ddf-4555-ad65-a3fef2e783e7,Inbound,Returns,Reverse Pickup Enquiry,,a02d3792-5f05-43d5-beef-2e625ee8c83b,,07/08/2023 17:06,07/08/2023 21:02,07-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
4e6678bf-b06f-429e-8223-d69a8c940459,Inbound,Shopzilla Related,Signup Issues,In my app return policy of product is valid till today but due to change in number I was unable to return the product and customer support was saying they have some data problem or what in them return policy was showing of one day before so I was unable to return wrong delievered product.,f0acafb2-21a9-463f-80a4-0a8287148894,,07/08/2023 22:42,07/08/2023 23:16,07-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
842b16f3-8d89-45a6-b711-56ef9d77a624,Inbound,Returns,Service Centres Related,,b1781562-cd09-4d75-baa3-df2233c09c0c,05/07/2023 07:36,07/08/2023 19:03,07/08/2023 19:03,07-Aug-23,AMRITSAR,Electronics,8264,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
4034dc64-3bb2-421a-9b54-d7bc2c146260,Inbound,Order Related,Delayed,,b867d2ee-b552-49ea-8bd7-37e1732ec7ff,,07/08/2023 08:00,07/08/2023 08:04,07-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
497d76f2-eb83-48ec-a503-5e6211c9230b,Inbound,Returns,Fraudulent User,,43f05f3b-ec07-46bf-93fc-b90bd83c73f0,,07/08/2023 19:22,07/08/2023 19:23,07-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
c80b3011-77bb-4428-84e8-d9b75a8c1963,Outcall,Payments related,Payment related Queries,,b2c91528-3695-4437-ab6f-84dd003f5d29,,07/08/2023 20:18,07/08/2023 20:22,07-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,4
ad5f7bb0-c399-46f9-8ddf-2dabc5f43389,Inbound,Order Related,Order status enquiry,Please try to provide more details about the delivery.,75f22410-2cd4-420b-9733-2708ca60ec33,,07/08/2023 16:27,07/08/2023 16:29,07-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a317fc4d-c898-4214-b44a-58937d495cb1,Inbound,Feedback,UnProfessional Behaviour,,672ec9fb-f030-436e-9b99-31836c625bac,,07/08/2023 14:05,07/08/2023 14:09,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
ea454034-f3ed-491e-b997-7bb7e9c7786b,Inbound,Returns,Reverse Pickup Enquiry,I am not happy ,56c23275-2bc8-416c-946d-2c19c47143f7,13/07/2023 19:43,06/08/2023 21:01,07/08/2023 11:37,07-Aug-23,BADDI,Mobile,13999,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
523dbee7-8aa2-43df-be7e-191326a18b17,Inbound,Returns,Reverse Pickup Enquiry,Not solved my issue,092a633e-6a81-49c7-8bba-13241ef2887a,,07/08/2023 09:24,07/08/2023 16:13,07-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
7962ee03-6ded-4656-88cb-bd5be33750b7,Inbound,Order Related,Order status enquiry,Nice talking and problem solving ,2b6624cc-1119-4669-b75d-5872c9e267b0,,07/08/2023 12:52,07/08/2023 12:53,07-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
20daed9e-3461-479d-8fff-8a4f766d4b61,Inbound,Order Related,Delayed,Please assured more stronger steps for delivery of any kind of product earlier.,f3f9edf1-d761-4ec6-a289-f60b9073f16c,,07/08/2023 18:42,07/08/2023 18:44,07-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
10f2516f-349f-4a9c-8fd6-1ddb49010dbe,Inbound,Order Related,Order status enquiry,,5446ceba-100f-4eff-a8f7-35f670017987,,07/08/2023 01:09,07/08/2023 01:12,07-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
41d91918-0643-4e37-935c-f2b9fb74aac8,Inbound,Cancellation,Not Needed,,6da85aad-17ef-4d74-987a-484cad1c644b,,07/08/2023 14:07,07/08/2023 14:08,07-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
d6c74921-afe1-4757-a171-2164a76e5c80,Inbound,Returns,Service Centres Related,Sweetly ,4af6a82d-6329-4c7f-89ca-b30ee937b7a7,,07/08/2023 12:59,07/08/2023 13:01,07-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
24bc60c2-b6dc-487b-88c7-d2e524321990,Inbound,Returns,Reverse Pickup Enquiry,Bahut badhiya,174e992c-cace-4445-a171-185064568892,,07/08/2023 13:29,07/08/2023 13:40,07-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
032b834b-2e2b-4867-9de3-c9d21601c94d,Inbound,Order Related,Installation/demo,,ff55e589-5c05-4ef2-9323-648428414e3c,,07/08/2023 15:16,07/08/2023 20:03,07-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
6d841d1b-a126-454a-a084-6a6597663616,Inbound,Returns,Reverse Pickup Enquiry,,77179410-f0e2-4fd8-b40c-054f09c6af7f,,07/08/2023 21:59,07/08/2023 22:00,07-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
143771e7-aee9-4aa6-8483-754f16a93505,Inbound,Returns,Fraudulent User,,d2c7ae35-2cc0-4522-8c8c-ad2d3e1fd61c,,07/08/2023 07:37,07/08/2023 07:39,07-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
2998cac4-bbe7-4313-82ba-ed80be7a2a81,Inbound,Returns,Reverse Pickup Enquiry,Add the delivery histry removeand remove Search histry,d420fd41-89c5-4df2-99cf-7c0a422b0e10,,07/08/2023 09:49,07/08/2023 09:51,07-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,4
c0fe3154-f8c6-4661-b839-d31cac2ffd8b,Inbound,Product Queries,Product Specific Information,Return policy not good much better other company ,7ba8c332-fe79-474c-9126-fc0af17e574f,,07/08/2023 10:21,07/08/2023 10:26,07-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
17432fb0-40e3-45e9-a361-a234942068c5,Inbound,Order Related,Installation/demo,,124e869c-5f09-44fb-a66d-869103e99516,,07/08/2023 11:43,07/08/2023 15:37,07-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,1
183f1914-460b-45e1-a39a-d255fde84db9,Inbound,Product Queries,Life Insurance,Excellent ??,b193699d-876e-45f9-8c5e-54b5662fcd8c,,07/08/2023 13:17,07/08/2023 13:28,07-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f37f120f-a2fe-43e9-bc0f-f947ed76cadd,Inbound,Returns,Reverse Pickup Enquiry,,a9cfa783-8d41-4198-b208-00be9238cc96,,07/08/2023 13:49,07/08/2023 13:51,07-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
1bbe7068-a191-4c65-acfd-0be360deba8c,Inbound,Order Related,Delayed,,0f371cc8-57cc-49df-be4d-b2325b5f2c70,,06/08/2023 11:29,07/08/2023 06:48,07-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
ceaf18e8-7410-4007-82af-45245a7aa251,Inbound,Returns,Reverse Pickup Enquiry,,f1d71d03-c385-4f12-9b11-2f4bb047e6dc,,07/08/2023 20:49,07/08/2023 20:55,07-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
75845a0b-01ab-46ff-8e33-0bb95ac391d0,Inbound,Product Queries,Product Specific Information,,5053d5c7-f104-4db4-887e-c37be8e74164,,07/08/2023 12:05,07/08/2023 12:06,07-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
70ad39be-54a2-4f11-ba5e-3bb3574fdcba,Inbound,Shopzilla Related,General Enquiry,,2c7839e1-3b70-406f-a246-b6f9708ecb2b,,07/08/2023 19:46,07/08/2023 19:48,07-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1a825773-246a-4756-ad77-db1121e21232,Inbound,Cancellation,Not Needed,,2a2f6a6e-6899-4657-8e77-c9d5590b3c1f,,06/08/2023 23:03,07/08/2023 09:02,07-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
ad1e74a7-675b-49e6-a4e7-0ea38ff18430,Inbound,Order Related,Order status enquiry,Call don't pice delivery agent ,5767b84c-faee-42e3-a9db-5650056cecdf,,07/08/2023 10:09,07/08/2023 10:12,07-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
34b9bf91-b9e5-495b-907d-aeb1061b7f20,Outcall,Returns,Service Centres Related,,3d18f658-8158-4d96-b176-6c52cdf5863b,,07/08/2023 10:32,07/08/2023 13:41,07-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
e0f54f6b-b1cd-4c63-9415-52351f6aa2b4,Inbound,Order Related,Installation/demo,good ,f8680e56-d505-4603-9bfb-9fb2e05e223d,,07/08/2023 18:56,07/08/2023 19:01,07-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
97c6e04a-2221-4e35-95e5-bbb967b6af32,Inbound,Returns,Fraudulent User,,a68802aa-93bc-490a-a938-946a555246bc,,07/08/2023 20:35,07/08/2023 20:39,07-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6a7152e2-5eba-49ee-ba51-e54cb6ccf145,Inbound,Order Related,Order status enquiry,,43d17544-b45c-4e60-977d-20f72d9b47d9,04/08/2023 19:58,07/08/2023 11:02,07/08/2023 11:03,07-Aug-23,AHMEDABAD,Mobile,127999,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
5afdc0b7-ecf3-45c4-8104-8aacc0901546,Inbound,Returns,Wrong,,e67d316d-217d-4744-8fba-946c9221cf9b,,07/08/2023 18:36,07/08/2023 18:37,07-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
0b4ba994-5dd5-4dda-bd38-91e338659cf3,Outcall,Returns,Fraudulent User,It was good experience ,96563be2-f6ad-45ff-a82a-0e69e669ecc1,,07/08/2023 00:20,07/08/2023 00:21,07-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
815bfaff-6f46-4a52-882d-795bfe04afc4,Inbound,Refund Related,Refund Enquiry,Im a very old customer of Shopzilla but I'm not satisfied with cash on delivery earlier I've spent thousands on cash on delivery it was so easy i don't hv credit cards or net banking or any other so I do not order anymore although I would like to buy it's not available from your end,e4061ccb-2609-4a39-98ef-48146885220a,,07/08/2023 15:45,07/08/2023 16:45,07-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
658ad925-62bc-4201-bc0e-dbaa14abb448,Inbound,Order Related,Delayed,,8b4091a1-aed6-4500-bda6-87fed0600f30,,07/08/2023 08:43,07/08/2023 17:56,07-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
c92ef590-4eeb-40be-a7b1-60b338c5914c,Inbound,Order Related,Invoice request,Thank you Shopzilla,bc084262-4052-4f5c-9d3b-1ddb3ef97211,,07/08/2023 19:11,07/08/2023 19:15,07-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,3
c362bfb0-4e4f-4c44-9725-28f2f20d3fb5,Inbound,Returns,Exchange / Replacement,,3bafee92-f2da-4c0c-bb0d-afe401b3a045,,07/08/2023 12:48,07/08/2023 13:41,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,3
f1f5f06d-1b7e-4eb6-9f7e-57d6a8c441e0,Outcall,Order Related,Priority delivery,Policy of coustomer satisfaction is so poor,3ccd278f-2750-4a30-b445-b93532e80467,28/07/2023 20:51,07/08/2023 11:19,07/08/2023 11:22,07-Aug-23,KANPUR,Mobile,32999,,William Carey DVM,William Park,John Smith,61-90,Evening,3
9ec13b9e-1de2-48d0-9d4d-620226478156,Inbound,Order Related,Delayed,,e7711793-b858-4a12-9bd2-7acd0492ccf6,30/07/2023 09:12,07/08/2023 18:32,07/08/2023 18:33,07-Aug-23,CHENNAI,LifeStyle,1099,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
129d79d7-0dc6-42d5-aa01-935f1e521beb,Inbound,Order Related,Invoice request,Good COMMMUCATION ,4ff174c5-62e0-444f-9edb-2ea5f35124cf,,07/08/2023 15:52,07/08/2023 15:54,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
e740ff7a-26c6-4ae4-bb14-b67cb49b154b,Inbound,Refund Related,Refund Related Issues,Shopzilla have a very carefully app. Note response customer support,f934a908-07ea-455a-9b63-b0730a9fb644,,07/08/2023 21:57,07/08/2023 22:28,07-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
5e9e5eab-f6b9-4da2-b902-0aa2898f3532,Inbound,Order Related,Order status enquiry,KINDLY PROVIDE MORE DETAILS LIKE DELIVERY DATE UPDATION ON Shopzilla APP.,2879c24d-1ee3-4c60-bbfb-d0f914f8e324,,06/08/2023 12:58,07/08/2023 00:00,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
7225b80d-09a5-496c-b956-e4d008df7769,Inbound,Returns,Reverse Pickup Enquiry,,87671547-6412-4d9f-ab44-3702516ed574,,07/08/2023 17:22,07/08/2023 17:25,07-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6b66df62-35d4-468a-bc28-b18634c779f0,Inbound,Product Queries,Product Specific Information,,83954997-2217-418c-ac67-8f2eb8ddbd97,,07/08/2023 18:27,07/08/2023 18:28,07-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
519f6325-34c1-4f21-b267-9ff71cb0493f,Outcall,Feedback,UnProfessional Behaviour,Please ask delivery boys to do their duties property.,b7442296-4de1-495d-8832-56d7721c8010,,07/08/2023 19:22,07/08/2023 19:23,07-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7271e388-eaf5-46cd-8f7d-6695ba422c6d,Inbound,Order Related,Unable to track,"This is about previous call from Shopzilla,  Shopzilla was not able to contact me and still closed the ticket saying resolved. So resolved means not closing the ticket but addressing the customer issue",07149e06-4c1f-4909-ac2e-0ce6cef98dc7,18/07/2023 09:27,07/08/2023 18:59,07/08/2023 19:01,07-Aug-23,HYDERABAD,LifeStyle,999,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
dcef5895-a2f0-4ece-9049-ca8819175966,Inbound,Order Related,Order status enquiry,G ,3962b918-980a-459f-99af-46477848be96,,07/08/2023 10:26,07/08/2023 10:29,07-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
6d8f9ad3-5d0e-45f2-9c9c-10add07aaee1,Inbound,Returns,Service Centres Related,,3309e0de-3837-4255-a962-ddfc8c48c32c,,07/08/2023 14:21,07/08/2023 18:31,07-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
81da4f06-0ecf-4d0c-882f-ad8ddfd1b61f,Inbound,Returns,Return request,Issue not resolved ,ed56d02e-2f32-4332-8909-d16c6ea53666,,07/08/2023 12:09,07/08/2023 19:05,07-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,3
19d6a51c-5143-4a6e-b84b-14d63dacc5d4,Inbound,Returns,Missing,,c27872d4-3a42-42b0-936e-cdc991e515bf,,07/08/2023 17:41,07/08/2023 17:44,07-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
11ca27a0-c361-4b9b-b784-6aaae60531f8,Email,Order Related,Installation/demo,super,cc6767ef-7600-4c54-8fa0-a16ab8b875b0,30/06/2023 11:56,06/08/2023 16:38,07/08/2023 14:10,07-Aug-23,MUMBAI,Electronics,1199,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c05fb5dd-8694-4393-8a9f-3a95461ffae2,Inbound,Payments related,Payment related Queries,,6e4a4718-deab-4ac7-a59c-396bc4dd753b,03/08/2023 12:05,03/08/2023 12:29,07/08/2023 04:50,07-Aug-23,JAMMU,Mobile,19999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
7cef8b0c-1df1-4527-95d7-adaedf8236e1,Inbound,Payments related,Payment related Queries,Very very good Shopzilla   customer service,5c039943-e71e-4e0a-9ac7-ddc60dbc9a2b,,07/08/2023 21:45,07/08/2023 21:47,07-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
3d32736a-3e61-4c8a-8d16-511512c99d31,Inbound,Order Related,Installation/demo,,f03ac609-a7f8-42c8-94b9-8f39a3e2a904,,07/08/2023 22:01,07/08/2023 22:06,07-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,2
516d964d-e269-4884-afb8-86a42e08e529,Outcall,Order Related,Order status enquiry,,e259a94a-979e-4723-a68d-8e368b1c8ee0,,07/08/2023 18:26,07/08/2023 18:32,07-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
6eaaa8ad-3eb4-4a1f-b5bf-1bf8b7df432b,Inbound,Returns,Fraudulent User,,0c5e7b22-a58b-4234-833d-22d0ee09e7cc,,07/08/2023 13:09,07/08/2023 18:13,07-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
a20bd6d6-aeab-406f-9dcb-de8d717e9ed2,Inbound,Order Related,Order status enquiry,Thanks ,62bb4684-5ef5-4f25-b4eb-01ec72d41149,,07/08/2023 21:57,07/08/2023 21:59,07-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
b9cd66b0-092e-4770-9b72-5d88752022c7,Inbound,Returns,Return request,,fa063775-00a7-4f11-9285-351a19006d71,,07/08/2023 19:41,07/08/2023 19:43,07-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
bd648e0e-e16f-4331-b3f4-73d501283de3,Inbound,Returns,Reverse Pickup Enquiry,,cc2e70d9-0d51-4d16-9fe0-e7fb0b0388d7,,06/08/2023 11:57,07/08/2023 19:43,07-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,1
ae18ecd4-5058-49bf-9a77-f701a42a4670,Inbound,Returns,Return request,,a2a5f526-6675-4878-badd-673dcbe3cc8b,,07/08/2023 22:31,07/08/2023 22:48,07-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
eea39450-f32e-435b-a984-1f59c7875efd,Inbound,Order Related,Installation/demo,,06b99e9a-e83a-42a2-bd8a-ef7a539c4c8e,,07/08/2023 13:53,07/08/2023 13:57,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
9259d23c-0e14-4252-b132-49732c267153,Outcall,Order Related,Order status enquiry,,031594f6-d53f-4adc-b6db-eccda945f105,01/08/2023 15:54,07/08/2023 17:34,07/08/2023 17:35,07-Aug-23,RATIA,Home,199,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,2
617b5935-4510-48c6-b02c-c31bf43fd907,Inbound,Returns,Fraudulent User,,e1fdfc62-f8cd-40e1-bc2f-21c44befb95f,,07/08/2023 14:16,07/08/2023 14:56,07-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c21c111b-be21-47c4-8cb7-035ca632a04a,Inbound,Order Related,Installation/demo,,e83793c3-d8fb-4eb6-8448-9812e83bf578,,07/08/2023 18:56,07/08/2023 22:09,07-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
4038ed3a-cc91-40cc-97c0-58cc422f542b,Inbound,Returns,Reverse Pickup Enquiry,,d0de437e-2f5f-4e5e-8183-a43e415a7dfc,,07/08/2023 21:52,07/08/2023 21:54,07-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
32c58e45-143f-4865-af28-51239535db8e,Outcall,Cancellation,Return cancellation,,5954b9dc-17bb-402f-99d5-22f566ba5d6a,,07/08/2023 12:05,07/08/2023 12:38,07-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
531c526f-e6ba-4a43-861a-d943c4965864,Inbound,Returns,Fraudulent User,Provide the option of different and damaged item as one single option.,9c3c45ab-a5e9-48d3-86f2-685bc845b8e9,,07/08/2023 15:35,07/08/2023 15:36,07-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
a8bf8e95-1250-4bbb-8234-daa25e65d0cb,Inbound,Returns,Return request,,b20bf227-6504-4890-be65-6f47d936b4d4,,07/08/2023 17:20,07/08/2023 17:32,07-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
cd3b69f0-5352-4518-b17a-5352942b9306,Inbound,Product Queries,Product Specific Information,,53de8e0b-ab70-4627-b3e1-4efe2dd89b91,,07/08/2023 17:47,07/08/2023 17:48,07-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
d3546359-455a-45c2-9526-9f56c88ae8c8,Inbound,Product Queries,Product Specific Information,,6c0e7a2c-0af2-41c4-a590-7bd9c60e0be3,,05/08/2023 16:43,07/08/2023 09:42,07-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
34eed4b9-2930-4328-91ae-18282f4f6952,Inbound,Returns,Return request,,cbfbb187-71bc-4646-8a57-0308efcefb85,,07/08/2023 13:51,07/08/2023 13:53,07-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
fe0e95a3-5000-49b8-8b44-a08307f43312,Inbound,Returns,Reverse Pickup Enquiry,,3d87a395-ace4-4228-84a3-5d39e525d336,,07/08/2023 23:17,07/08/2023 23:28,07-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
8e7e0b21-f00c-4547-b29a-9e14d0a0a4d0,Inbound,Order Related,Order status enquiry,,8df9ee5d-525e-44fe-a6b2-5608628220e9,,07/08/2023 07:35,07/08/2023 07:43,07-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,3
4f3d99d9-9071-4753-bf1f-78c7fe6c4083,Inbound,Returns,Fraudulent User,,ebde6f7a-8dff-4da0-bf78-39a3c1f6454c,,06/08/2023 21:43,07/08/2023 03:39,07-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
9950dbef-e0a2-407a-964f-facf1c069ee2,Inbound,Returns,Reverse Pickup Enquiry,,06804375-9d77-48a9-8dff-9152f57ae371,,07/08/2023 09:01,07/08/2023 09:08,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,3
8e2f6f36-31f9-43b3-a600-d4932ce3098d,Inbound,Returns,Fraudulent User,,14cee3e6-ed42-4d8c-986e-3330864d6984,,07/08/2023 22:46,07/08/2023 22:48,07-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
eecf897e-6378-4005-aa47-bf1748f07d6b,Inbound,Order Related,Priority delivery,"I have a humble request from Shopzilla to enhance their delivery.. because this business is basically based on delivering product to customer.. and the support team is good, and they stand on my expectations.. like they have done what they can.. but other branch need to be improved..Thank you ",7e7ca225-70b4-4885-ba1e-0e2e9319a321,02/08/2023 12:13,07/08/2023 06:29,07/08/2023 06:30,07-Aug-23,MUMBAI,Mobile,29999,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
31302b2b-ffad-4af2-8b0c-d9f36292396f,Inbound,Returns,Return request,,b6d05725-4002-47c2-a6c9-93fc33180e49,,07/08/2023 16:14,07/08/2023 16:16,07-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
c5f52b64-4bc1-4de7-a93e-fe3ebf059f13,Inbound,Returns,Return request,,1d21f975-85c5-4e83-bb69-4403c1c4529a,23/07/2023 23:16,07/08/2023 16:59,07/08/2023 17:00,07-Aug-23,MUMBAI,Electronics,1099,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
c1887768-3640-482a-9a6f-1ea02881dca6,Inbound,Returns,Return request,,6bccb25a-9050-4793-920a-0a9be7afa10a,25/07/2023 10:13,05/08/2023 23:01,07/08/2023 17:15,07-Aug-23,HOWRAH,Electronics,299,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
faed4579-2fea-4d75-b770-ec7fa1b47739,Inbound,Order Related,Order status enquiry,,36535913-e1cb-4347-9db6-f87348577eb9,,06/08/2023 19:40,07/08/2023 05:44,07-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
4882f48c-2aea-462b-89fb-ee7a045f74e6,Inbound,Returns,Reverse Pickup Enquiry,,e2ae4b21-125d-4d71-8b3a-1c9eb87ac579,,06/08/2023 17:45,07/08/2023 20:28,07-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
e00917f7-d6f1-4cca-8acd-d30ad84394eb,Inbound,Returns,Return request,,c21edae6-a5be-410d-a8c0-faf7670f7597,,07/08/2023 15:31,07/08/2023 15:42,07-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
06500214-79f6-4761-a506-c27297bfbc2b,Inbound,Returns,Reverse Pickup Enquiry,,b331ac50-7f0a-4d09-b0e3-06f362ede5af,,07/08/2023 18:18,07/08/2023 18:21,07-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
876ae0ff-45f7-422c-bfc4-e368b9553ba9,Outcall,Order Related,Installation/demo,My product delivery boy keep ,19feb8eb-078e-4fcf-851a-fd7c1d50fd55,,07/08/2023 18:53,07/08/2023 18:56,07-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
6450e62f-c959-4e61-bb95-ddc0fe267796,Inbound,Order Related,Order status enquiry,My problem no solved ,362423d3-bcb7-4442-891f-a61ce06353e0,04/08/2023 08:31,07/08/2023 21:05,07/08/2023 21:10,07-Aug-23,HYDERABAD,Mobile,32999,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,1
701b9f7d-3de2-4b1e-a17a-2473ffae2bb6,Inbound,Returns,Wrong,Good ,8fc1337e-3916-4592-aa4d-22a445c1a79e,29/07/2023 14:31,07/08/2023 16:45,07/08/2023 16:47,07-Aug-23,PURI,Electronics,9719,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
00f21656-aab8-45d6-8f51-0a67d4a2a468,Inbound,Product Queries,Product Specific Information,,a5f06407-762f-4cb4-8e33-3005e26dc2c6,,07/08/2023 12:19,07/08/2023 12:23,07-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
dee78e2f-0239-409f-ab3d-b1e75968ba8e,Outcall,Order Related,General Enquiry,I cannot even contact the customer support from my account. Then how can I even order item from Shopzilla.. so bad experience ,8cece7de-2bc1-41ba-b289-7de7dddc0edc,,07/08/2023 15:40,07/08/2023 15:48,07-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,1
a396b4e6-6ebc-44cd-88ba-8b598d5a6c5e,Inbound,Returns,Wrong,,00693ad5-5d0d-4349-9086-745023a92913,,07/08/2023 18:10,07/08/2023 18:12,07-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
4e88d4b3-b869-4285-aa2d-52853eda7dae,Inbound,Order Related,Delayed,,0a0a5024-ebab-400a-aa62-566f7250aaaf,,07/08/2023 15:15,07/08/2023 15:19,07-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
8556e537-8ee7-4bbb-84d9-175c713879b6,Inbound,Returns,Return request,,03c2c3c1-6e5c-4449-91eb-a52256e3a01b,,07/08/2023 17:17,07/08/2023 17:20,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,3
f09002e7-7fcd-4524-8bfd-9e8165c363ba,Inbound,Order Related,Seller Cancelled Order,,8dd76e2b-cf8a-4b60-90e6-599424909c1f,,07/08/2023 21:56,07/08/2023 22:03,07-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
32d6ceec-f54c-4e06-9dc4-5d9469185782,Inbound,Refund Related,Refund Enquiry,,bb05b4f7-661b-4171-800c-fdf4d335ee5a,15/07/2023 23:59,07/08/2023 18:44,07/08/2023 18:55,07-Aug-23,PUNE,LifeStyle,1347,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
01698b22-066c-46ca-94a3-de14cb0d1ab0,Inbound,Cancellation,Not Needed,When I ordered the ps5 it was clearly mentioned on the product page that it was 2 days delivery means it should be deliver in monday 7th august. But now it is showing it will be delivered tomorrow. Why are you showing wrong information on the app??? Shopzilla logistics does not deliver things on time. That\u2019s why I always preferred shopping on SuperBuy because there deliver the package before the delivery date. ,ef869d50-9864-4ace-9d8f-ea4238b0d25a,,07/08/2023 08:29,07/08/2023 10:40,07-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
46908d56-f856-421e-bdd3-63af9b68345a,Inbound,Refund Related,Refund Enquiry,,5293bf97-d09b-4249-9f73-0a8b0d518e51,,07/08/2023 06:48,07/08/2023 06:54,07-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
e70c5d8a-45a0-4b7a-8e27-6fb2bb346c84,Inbound,Returns,Return request,Good ,643d6b3f-a7b9-4054-89f2-65fedf676933,,07/08/2023 16:13,07/08/2023 16:17,07-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
1b784dd4-3afd-4000-a7aa-bb06a43f1ba7,Inbound,Returns,Reverse Pickup Enquiry,,c657bc18-bf10-40ca-b820-510c14a7cad0,18/07/2023 21:00,07/08/2023 17:10,07/08/2023 17:13,07-Aug-23,FAIZABAD,Books & General merchandise,1062,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
f05f1b59-9f25-401d-ab67-5f35f6a3ad73,Inbound,Returns,Reverse Pickup Enquiry,,5d8f0309-c9ea-4fdb-953a-76317d1a7962,,07/08/2023 12:39,07/08/2023 12:48,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
26c5a3c5-8d28-489c-9bd4-1445d84f9927,Inbound,Returns,Return request,,eff59cc6-6972-4ef0-bd86-5bbb1804eeea,,07/08/2023 23:52,07/08/2023 23:57,07-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
6fe951cf-6e83-4e79-89b5-53bc9960bba3,Inbound,Order Related,Order status enquiry,,a9b7a909-3a9a-4a26-a682-ea36d401e861,,07/08/2023 09:56,07/08/2023 12:17,07-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
6ad7b701-4e68-4005-bd1d-a2b5d0741ff3,Inbound,Shopzilla Related,General Enquiry,,a7bb5a17-50c8-4e5f-b6c5-53b766bfe6a9,,07/08/2023 10:04,07/08/2023 11:12,07-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
eac02102-7ec3-4cf1-801f-cbcfac3c34ac,Inbound,Returns,Exchange / Replacement,,9522c654-fd59-4eee-b72a-a27e0fd11ced,,07/08/2023 11:09,07/08/2023 11:17,07-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
4f87d7a1-482b-451a-977b-fe65e3b95a4b,Inbound,Product Queries,Product Specific Information,,21ccf0a9-419a-4ec7-bd45-0c6918b2c3e1,,07/08/2023 16:44,07/08/2023 16:46,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
d99460d6-cec9-49bb-94e5-ca3f90daf0b8,Outcall,Returns,Return request,,3b6ac65e-3466-4c9a-b77b-431355c1d700,,07/08/2023 13:13,07/08/2023 13:15,07-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
341fc82b-ba76-4f33-8b1d-4a4757171159,Inbound,Order Related,Installation/demo,Thankyou ,bae5e96d-0c0c-4d5b-a9b0-9fba95b17ef0,,07/08/2023 10:42,07/08/2023 10:52,07-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
d341a0f5-624c-4bb1-90cf-361f56133ddd,Inbound,Order Related,Order status enquiry,Kya feedback de bhai bahut hi khrb app hai return na hone ke Karan do product use krna hoga wo bhi dono product khrb h,c1887083-af3b-474b-b2b2-4423de3e0401,,07/08/2023 12:34,07/08/2023 12:41,07-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
490c2709-edf7-4c48-b284-640ef3646746,Inbound,Returns,Return request,,3c14551b-7fca-46ae-90a0-cec2dca3ce1d,,07/08/2023 22:21,07/08/2023 22:36,07-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
9593838f-7891-4e40-bf9a-eb7fb52636ad,Outcall,Product Queries,Product Specific Information,,c3a65cc6-88c7-49c4-8e2d-6e0111bc352c,,06/08/2023 23:27,07/08/2023 09:34,07-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e710ab32-59bf-48c6-bfb6-827db0869076,Outcall,Returns,Fraudulent User,,f25da14d-bce6-4dbf-b87b-fd9288690d29,,07/08/2023 20:12,07/08/2023 20:14,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
0adbce62-f2c0-4df1-896c-0ceadb908194,Inbound,Returns,Reverse Pickup Enquiry,,d18f3eab-e829-4dc3-99ec-c0ba7c5fc3c5,,07/08/2023 19:49,07/08/2023 19:53,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e5c6ad6c-3afc-461c-80b9-c2ba947bb1f0,Inbound,Cancellation,Not Needed,Kindly refund my money,0c552d6e-b8e8-4107-a6f2-bd967fe426b2,,07/08/2023 18:51,07/08/2023 19:49,07-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
1cca00db-4004-492d-bdc3-68ea9a4b5c4c,Outcall,Returns,Fraudulent User,,226c1663-14f6-41ce-b83a-db6c8c19e7c6,,06/08/2023 10:58,07/08/2023 01:25,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
3cc7bbc2-4f1b-4103-b00a-8dd5fe593c30,Inbound,Product Queries,Product Specific Information,,53877148-822e-40cf-ae7b-d418668475f6,,07/08/2023 09:28,07/08/2023 15:48,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,3
2f12227f-d650-4fa9-bf5b-eea89369d9c2,Inbound,Order Related,Order status enquiry,,c6c545d6-05e1-480d-90e7-be897511dc9d,,06/08/2023 22:10,07/08/2023 05:32,07-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
eb34c8ef-4d64-443d-bfde-b375684d022f,Inbound,Order Related,Customer Requested Modifications,Issue not resolved ,40f33517-e893-4634-8bca-297536e368a9,04/08/2023 00:57,07/08/2023 09:34,07/08/2023 09:34,07-Aug-23,BHUBANESWAR,Electronics,999,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
3e4624c9-7c24-41af-9b85-0cb9071e1662,Inbound,Order Related,Order status enquiry,Horrible response in solving my query...absolutely pathetic ,e62a805c-03b7-4919-8ce0-71440925ffb0,,07/08/2023 14:31,07/08/2023 14:31,07-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
e296f42b-3b02-4b57-b8b1-95b3592a694e,Inbound,Order Related,Customer Requested Modifications,,09053948-cfe6-4beb-a948-c0e7d5352d72,,07/08/2023 19:54,07/08/2023 20:08,07-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f45e7c98-fb80-4737-b567-fc72aa4f0042,Outcall,Returns,Return request,,1fa0d4ac-a232-491d-a5f3-12f9fbd2d657,,07/08/2023 23:16,07/08/2023 23:24,07-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,3
27437964-3157-4d16-a999-2732c8f82f35,Inbound,Order Related,Installation/demo,,b5f98f2c-42fe-4ff0-b9b7-5286a26b155e,,07/08/2023 09:43,07/08/2023 09:47,07-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
ed52e82b-be64-4bd7-bf19-9d448fc0c0d0,Inbound,Order Related,Invoice request,,6156575f-e705-4590-9f21-bb5e5fdbc242,,07/08/2023 17:28,07/08/2023 17:30,07-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
6f5f5a7b-c944-4c00-9ff9-a6362c3a9616,Inbound,Order Related,Order status enquiry,,82ebd54d-b269-4480-9ef0-84ed16cb26e7,,07/08/2023 21:02,07/08/2023 21:04,07-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
42a5d873-d086-401d-bb9d-22dc41b87121,Inbound,Refund Related,Refund Enquiry,,7663ad2d-77b5-484a-9a91-5a66f7f2beee,04/08/2023 18:13,07/08/2023 16:11,07/08/2023 16:12,07-Aug-23,MUMBAI,Electronics,799,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
ff3d29c5-9f9e-4419-bd5d-6762a41de24e,Outcall,Product Queries,Product Specific Information,Vikash,4b8e002a-774b-49dd-aac3-554c0c73aafe,,06/08/2023 11:55,07/08/2023 07:11,07-Aug-23,,,,206,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,1
76f109e2-b3df-44d0-afd4-7e04c2c83842,Inbound,Returns,Damaged,,8503b345-ab1c-45f4-8f2d-d0a1dd87fdd8,,07/08/2023 08:12,07/08/2023 08:17,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
3cfd554c-ee67-495b-9db2-8bdab5f12836,Inbound,Returns,Reverse Pickup Enquiry,,b2c1df65-5c58-4d97-b1d6-aa99ac8346d4,,07/08/2023 08:47,07/08/2023 09:09,07-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fe7f4162-0ce1-4cc0-8585-8e219754727d,Inbound,Returns,Missing,,12a22e09-7e15-4416-b5f6-dce47287e91b,,07/08/2023 14:00,07/08/2023 14:11,07-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
69802c23-1eed-428b-9494-531a63a88f57,Inbound,Returns,Reverse Pickup Enquiry,Call jaldi kiya mare or costumer ki puri help kiya kare  ,df65d124-2f3c-4f9f-bf37-4824a5d21ed2,,07/08/2023 08:21,07/08/2023 12:25,07-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
e29a0989-b99e-4b34-824d-438d34649245,Inbound,Returns,Exchange / Replacement,,d9b06e7d-aca1-403f-97c8-03f794834bb9,,07/08/2023 08:00,07/08/2023 08:03,07-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
dd3977f5-3151-480c-b1b9-4e178532ba23,Inbound,Returns,Reverse Pickup Enquiry,,1c341a64-36b8-4d39-a778-46567cc57164,,07/08/2023 15:19,07/08/2023 15:22,07-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
389c892c-44c7-4e14-899c-16a24484ba8e,Outcall,Product Queries,Product Specific Information,,c25054b0-aced-4ed7-a35e-1f369f563afa,,07/08/2023 19:30,07/08/2023 19:36,07-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
35bc447b-922b-44ad-90de-fa085580fdfd,Inbound,Returns,Return request,,2feedbae-ce4c-4f66-ae17-92ca405bf8c5,,07/08/2023 20:22,07/08/2023 20:34,07-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,4
c837e8cd-9c18-4e6f-a977-aebe5372d6a9,Inbound,Order Related,Order status enquiry,,4ba55e2e-de90-49b4-b01e-c4adb066f3ad,05/08/2023 12:16,07/08/2023 08:56,07/08/2023 08:57,07-Aug-23,KARIMNAGAR,Mobile,32999,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5bdf6bc6-53bd-49ba-a224-24dc88152e37,Inbound,Returns,Reverse Pickup Enquiry,Very happy ,0f163693-0136-4005-9233-a5771bf48e8e,,07/08/2023 08:42,07/08/2023 08:58,07-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
02753238-347d-47f5-9f2a-92c6fb56214b,Email,Refund Related,Refund Enquiry,,3f989cb0-cbce-4337-b8b4-ef2182f73f4e,,07/08/2023 16:47,07/08/2023 16:49,07-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
ccfdd330-9ebd-4c9b-9425-135440b42404,Inbound,Returns,Reverse Pickup Enquiry,I ordered 10kg madhur sugar but I received two packets of 1kg madhur sugar,61d13b79-b522-49a6-b972-dee862591cda,,07/08/2023 15:49,07/08/2023 22:41,07-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
7f03031f-cfaf-405d-9706-95ac0a6c158e,Inbound,Refund Related,Refund Enquiry,,db155533-a429-4bd9-a89e-79f7d83431a7,,07/08/2023 20:04,07/08/2023 20:08,07-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
3cf9a962-8405-43bd-933c-c979403f3323,Inbound,Returns,Return request,,17bdcd7e-9b29-4347-a448-5db02dd86c94,25/07/2023 10:13,05/08/2023 18:58,07/08/2023 17:14,07-Aug-23,HOWRAH,Electronics,299,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
72b23d8a-4649-477e-a6cf-ea6063181efe,Inbound,Returns,Wrong,,5cd0e2b7-1fc5-42dc-9b27-471c49650e1e,,07/08/2023 10:57,07/08/2023 10:58,07-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
88961995-dae6-4edb-aeeb-a680fd543ec2,Inbound,Feedback,UnProfessional Behaviour,,d4d3aa88-838c-4472-b5d6-bf92d82909c5,,07/08/2023 11:29,07/08/2023 11:44,07-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
1d140a1a-41c2-4a9a-be0e-fe8353f154f6,Inbound,Payments related,Payment related Queries,,051c78c2-1a4b-439a-9435-427f43728434,,07/08/2023 17:37,07/08/2023 17:44,07-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
be5b013a-141b-4eb3-a9b2-7f8247439927,Inbound,Product Queries,Product Specific Information,,5b5e5ae0-8c7b-4fd1-9faf-9db865b86fb7,,07/08/2023 18:19,07/08/2023 18:31,07-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,3
14303314-35db-43b4-aedc-90084d9cc8ac,Inbound,Returns,Reverse Pickup Enquiry,,d91193dd-76a4-459f-aba1-f2dbab848924,,07/08/2023 20:03,07/08/2023 20:07,07-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
bb27ef07-3fb6-4d52-b03c-33c3e20d7c58,Inbound,Order Related,Order status enquiry,Very poor service and unprofessional ,e6ed968b-b259-4aa4-90e9-5c9611a2ea36,02/08/2023 14:26,07/08/2023 21:31,07/08/2023 21:46,07-Aug-23,MOTIHARI,Electronics,70990,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
24700396-c9e2-4bb1-8323-61e6b06928b2,Inbound,Product Queries,Product Specific Information,,0b793a2b-57c9-4ed4-9f68-1a428e1d0dbf,,07/08/2023 11:33,07/08/2023 20:04,07-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
78ee2ad6-7d21-4657-b5e3-3069a8a1bc6f,Outcall,Order Related,Order status enquiry,It was nice talking to you   for giving me your time,d8e07c18-ce82-4740-9f7c-dee77cf6c44a,,07/08/2023 21:26,07/08/2023 21:27,07-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
dc5b227b-341f-4f0b-b073-4562503a3208,Inbound,Order Related,Priority delivery,Well done ,0181bef5-4fe7-44dd-a782-f46479aeea4c,,07/08/2023 23:21,07/08/2023 23:23,07-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
c2e61cac-6a31-4ab2-956d-764572b690d7,Inbound,Returns,Fraudulent User,,94175e1c-2be5-4b3f-8b6c-32007c32e514,,07/08/2023 16:33,07/08/2023 17:05,07-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
d5931d8f-c60c-48ee-9f37-4b4bdc56963e,Inbound,Order Related,Delayed,,31bac817-769f-46e5-86b6-608701bd64d4,,07/08/2023 20:23,07/08/2023 20:25,07-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
4fa7cc4b-edad-4079-afed-24b93a0a2821,Inbound,Product Queries,Product Specific Information,,0249ba3f-c010-4b5c-9457-88c165398d17,,07/08/2023 21:47,07/08/2023 21:59,07-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
77260623-29bc-43d5-b7d5-882a81f58bbc,Inbound,Order Related,Order status enquiry,,1b641df2-2151-424e-b73e-3e2e62cb7669,01/08/2023 08:31,07/08/2023 10:08,07/08/2023 11:38,07-Aug-23,ANANTNAG,Electronics,22990,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
f2e3d20a-700f-4535-99fb-c7562fd52a9a,Inbound,Returns,Reverse Pickup Enquiry,Very good ,23b9b5ab-778e-4b7c-94ab-de979e5c9a6d,,07/08/2023 10:13,07/08/2023 10:20,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,4
f7a0f58e-5b24-4d08-bd58-e86af8ca7c9a,Email,Order Related,Installation/demo,,8101512a-4508-4fc5-898a-91c966004907,,07/08/2023 12:37,07/08/2023 12:42,07-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
82705c8a-0b7a-4672-9220-a8421ade871f,Inbound,Order Related,Installation/demo,,f11bd357-399a-4293-970e-bb73aeb645ca,,07/08/2023 14:46,07/08/2023 15:17,07-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,4
40a43c0e-d290-43bd-a269-8827144f7076,Inbound,Returns,Service Centres Related,,6bef09a1-cc05-4300-bae3-83dc558fb2bb,,07/08/2023 18:09,07/08/2023 18:12,07-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
7c46fdd7-c3ee-4009-b367-0426aea5b310,Inbound,Returns,Reverse Pickup Enquiry,,2fbb16d6-b93c-4bbb-ac31-ec76773c0bbc,,07/08/2023 18:15,07/08/2023 18:16,07-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
62906aa3-ddf5-437d-890e-226ed45e2f53,Inbound,Order Related,Order status enquiry,All is well. ,d66a97c4-2519-4dc6-a216-e3f651776244,,07/08/2023 22:19,07/08/2023 22:22,07-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
87007dce-edf1-4f16-9ecb-326d85ecabbb,Inbound,Returns,Reverse Pickup Enquiry,Missing item hone ke badh company koi help   ..  koi     ..money West chala gya ... company ki tarf se frod kam Kiya gya ..,2ee4c6e5-3534-480a-a55e-6688b9f41b58,15/07/2023 18:49,07/08/2023 13:15,07/08/2023 13:20,07-Aug-23,JAGDALPUR,Electronics,1599,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
03f32325-7091-4110-967e-e363237ae82a,Inbound,Order Related,Installation/demo,,3eb37720-ee3e-4572-a5e4-f35d1f918761,,07/08/2023 22:45,07/08/2023 22:47,07-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,3
1ffa4923-1d09-480a-b4f5-edfa31d0a09b,Inbound,Order Related,Delayed,Good,7e2ed71c-db50-407e-9054-f4b27895ccba,,07/08/2023 15:09,07/08/2023 15:13,07-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
9c728356-2613-42c9-b23b-0707837964ac,Inbound,Offers & Cashback,Other Cashback,Nice person ,d81e808b-07ef-4d39-be6f-f34264072d82,,07/08/2023 11:40,07/08/2023 11:52,07-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
150acd41-b08d-4e82-b8b9-dadc3555e173,Inbound,Payments related,Online Payment Issues,,0d8cbbd5-8e35-4ce2-bf62-bb5d65079b8d,,07/08/2023 18:33,07/08/2023 18:43,07-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ccc1669d-62b4-45fc-b77d-8c43b6937762,Inbound,Order Related,Seller Cancelled Order,,816f4931-c8ed-4855-b7ba-c68c6f02133a,01/08/2023 23:57,06/08/2023 01:07,07/08/2023 09:35,07-Aug-23,BANKURA,Electronics,398,,David Todd,Noah Patel,Michael Lee,31-60,Evening,1
9436e96f-2a14-424d-8f2e-2a76d88f66b2,Inbound,Feedback,UnProfessional Behaviour,Good ,40b18ae8-3033-4bee-9679-fc85ecba757a,,07/08/2023 09:14,07/08/2023 09:14,07-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
abd9c36d-24e9-46a4-acdc-400029723f62,Inbound,Order Related,Order status enquiry,,41c5d231-2081-4b79-b225-75da1761d56f,,07/08/2023 00:03,07/08/2023 17:53,07-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
5c09c41f-f52e-45c9-8c22-7c7161b2fa62,Inbound,Shopzilla Related,General Enquiry,,53638824-5c57-4e2f-997f-9dd47db4bdc2,,07/08/2023 06:42,07/08/2023 09:45,07-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
2aebf3a7-3fb7-402c-b955-beef0ef639d3,Inbound,Product Queries,Product Specific Information,,37166f62-6ef8-4747-befa-60bfdf90cfc1,,07/08/2023 09:44,07/08/2023 09:49,07-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2d4867bb-0389-4337-b343-920661d2de59,Inbound,Returns,Missing,,9099c127-46f5-4774-93a8-8c39bc3b3138,,07/08/2023 13:35,07/08/2023 13:39,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
e3c76040-a83c-46ed-89a3-212d55571aab,Inbound,Order Related,Order status enquiry,,65b7a3f2-0e3d-4e4b-9c7a-eed8dfd4ef90,04/08/2023 11:06,07/08/2023 19:38,07/08/2023 19:41,07-Aug-23,LUCKNOW,Electronics,1148,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
a594a7ad-6fdf-4d9e-aeb8-0a34576748df,Inbound,Order Related,General Enquiry,,9b8c5db3-14f1-43ea-b825-278aac325f48,,07/08/2023 00:19,07/08/2023 00:20,07-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c7545d5a-c249-4bdc-a762-9d5c9b598f23,Inbound,Order Related,Order status enquiry,,f75f814a-2814-4b4f-90c7-4d85afe90c13,,07/08/2023 09:51,07/08/2023 10:01,07-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
42ad6fd8-db7e-48d8-9ca6-15d3924cb353,Inbound,Returns,Reverse Pickup Enquiry,,8500ef9c-93a2-4984-90d7-5ec98d5d1229,,07/08/2023 16:35,07/08/2023 16:40,07-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
ea163329-0127-4ff3-9de2-eb2016e76b65,Inbound,Order Related,Order status enquiry,Safely delivered all items ,dd0cbb32-76c9-4cfd-962b-969bda3c613d,,07/08/2023 18:48,07/08/2023 19:28,07-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
859efc8c-a2e9-4b97-92e9-9a34c2706584,Outcall,Order Related,Order status enquiry,,7bd0b53d-f5f0-4e46-894a-9606d6991b3b,,06/08/2023 23:27,07/08/2023 15:14,07-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
7e5cc9ae-bebd-4e11-9150-8a22dd8d95c3,Inbound,Returns,Service Centres Related,,27b3ffc5-d2d3-4f7a-a1d9-f8f1c1145df5,,07/08/2023 15:45,07/08/2023 16:07,07-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,1
05cb04b9-9f9f-4d25-a2ea-3ed531eb7181,Inbound,Returns,Missing,,c9d6aaf4-2ed5-464d-90ca-127b7e345f59,20/07/2023 07:50,06/08/2023 18:22,07/08/2023 16:06,07-Aug-23,KAUSHAMBI,Electronics,789,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,1
8bfc490b-24dd-4fa2-9ce7-f6512e2ffcfd,Outcall,Returns,Reverse Pickup Enquiry,,b8976f02-311f-41a4-8566-9f7236239734,,07/08/2023 09:23,07/08/2023 09:25,07-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,4
fe593c60-ad7c-42a3-922b-ffcd4f520c38,Inbound,Returns,Reverse Pickup Enquiry,,177bd2ad-0056-41dd-9bc0-bdb7a20d3285,,07/08/2023 11:38,07/08/2023 11:39,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
68e6358f-2ad2-4e79-9636-9d9d9a575c5a,Inbound,Order Related,Order status enquiry,Good,1c999993-3552-40d1-917a-b234d984a57e,,07/08/2023 18:26,07/08/2023 18:27,07-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,3
188784d5-823f-4360-96ee-3f8df513b825,Outcall,Returns,Wrong,,04848347-1e01-4655-ba1a-569b05808159,,07/08/2023 15:20,07/08/2023 15:22,07-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
4cf30669-be46-4e11-b179-56fcc764c737,Inbound,Order Related,Delayed,,b59547b2-2648-4aad-ad95-8cf38c4a33da,,07/08/2023 16:09,07/08/2023 17:26,07-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
1310a368-1344-4ca6-b769-c3db6b416b4e,Outcall,Order Related,Invoice request,Thanks ,2ea1a4d7-15ad-4e5c-9266-e9d2e3a426a7,,07/08/2023 17:55,07/08/2023 18:01,07-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,3
dbb2f797-40d8-4db5-b7f9-de6d0f356036,Inbound,Refund Related,Refund Related Issues,,d9839db0-f3fd-4ca0-b2a1-3c05c0e83945,09/05/2023 19:00,07/08/2023 11:36,07/08/2023 11:42,07-Aug-23,SURENDRANAGAR,LifeStyle,2499,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
e763701b-3d66-453b-81dc-51d7d47fbbc1,Inbound,Order Related,Order status enquiry,,063733be-48c6-44d6-af34-63f7218cc83d,01/08/2023 12:54,07/08/2023 08:52,07/08/2023 08:53,07-Aug-23,BARIPADA,LifeStyle,1279,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1772d42f-8238-4daf-b9a8-1a1bc3828947,Inbound,Order Related,Order status enquiry,,07823e8d-8ccf-49a1-b8e6-eb48e061ea57,,07/08/2023 20:37,07/08/2023 20:38,07-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
b88c33fe-e33a-42b5-bf8b-5cafb03a7539,Inbound,Returns,Reverse Pickup Enquiry,,52680419-da61-4e44-a7cb-481ebae0bbe6,,06/08/2023 17:38,07/08/2023 15:35,07-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c68cd03d-a456-4011-b509-63738e080d5e,Inbound,Shopzilla Related,General Enquiry,,6920962e-05f8-42cf-85db-259a0c596b43,,07/08/2023 16:31,07/08/2023 16:36,07-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
05e21810-ab45-4397-8497-e035ca8a9718,Inbound,Returns,Technician Visit,,180b70bc-8587-48f5-a7aa-6a02e6c4f058,,07/08/2023 08:44,07/08/2023 09:09,07-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
ddde5929-c7fa-4cc9-adba-cfde40de5557,Inbound,Returns,Wrong,,cd76583c-808d-47c4-91ba-94f8ae4d4564,,07/08/2023 15:46,07/08/2023 15:54,07-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
20a0842b-1a00-4954-a2f4-fc9c2de8a378,Inbound,Order Related,Order status enquiry,,0fcede14-b7c9-4619-bed8-fcbb8f3590f9,,07/08/2023 16:57,07/08/2023 17:02,07-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
2694718c-8964-4bc2-b7b0-0c6e50bb526f,Inbound,Returns,Reverse Pickup Enquiry,,27f8e11a-b882-4e8e-96f2-3feee4b80c17,,07/08/2023 23:08,07/08/2023 23:19,07-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
1ef7ff8f-0e36-4605-9716-0ae450bd484c,Inbound,Returns,Missing,,13af2dba-6e19-4329-8d55-3d355f119b8b,,07/08/2023 14:58,07/08/2023 15:01,07-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
2c307db1-53ee-4b40-9f5d-d6c89ce9e33a,Inbound,Refund Related,Refund Enquiry,,896734dd-d035-4e35-8f93-8bd7151a81e8,,07/08/2023 22:27,07/08/2023 22:28,07-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
dbdfc078-81c7-4ea6-b125-46c2fa399ea7,Inbound,Cancellation,Not Needed,,005f759c-b0d3-43d5-87a0-73c9950a40c9,03/08/2023 15:01,07/08/2023 07:04,07/08/2023 07:06,07-Aug-23,LUCKNOW,Books & General merchandise,65,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
c879d290-a7da-483d-98d9-8617169e36f9,Inbound,Order Related,General Enquiry,Give my refund,1e0c6640-0ec1-488f-bb83-0d263fb0945b,25/07/2023 11:58,07/08/2023 11:16,07/08/2023 12:16,07-Aug-23,GUWAHATI,Electronics,1999,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
e58a9d83-b175-4a8a-b103-db7e971f8272,Inbound,Feedback,UnProfessional Behaviour,,4ea6eed7-5624-4fd6-b1e2-6aeedb0b4217,,06/08/2023 22:38,07/08/2023 00:05,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
82354a26-ec76-4b78-a608-650a78f02e53,Inbound,Returns,Reverse Pickup Enquiry,Very Poor Service,3aed3897-3def-4f6c-88c9-ccf3a538a575,,07/08/2023 17:36,07/08/2023 17:37,07-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,1
5b6ea44a-3b57-4345-a9af-c187a8e02c80,Inbound,Order Related,Invoice request,,29ee75f5-e6d1-4591-9f0b-1e6f3abc7257,,07/08/2023 18:52,07/08/2023 20:04,07-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,4
fad09a16-a0c7-4096-a4c2-e647078a080e,Inbound,Order Related,Seller Cancelled Order,All are saying sorry and sorry repeatedly there is worst service totally unhappy ??,90fa262b-5010-47fc-adb6-e12f8863ca62,,07/08/2023 23:16,07/08/2023 23:37,07-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
7b1b59d4-2fc8-46be-8e56-15680ad3ef4d,Inbound,Order Related,Installation/demo,,047c7183-d61a-4d6f-982d-f2f9a8673df1,30/07/2023 15:14,07/08/2023 22:03,07/08/2023 22:43,07-Aug-23,SURAT,Home Appliences,22999,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
de7afa41-e230-4263-affa-8c092f71616e,Inbound,Refund Related,Refund Enquiry,ok,07c019fd-bb8b-42f8-bb05-39e89d047140,,07/08/2023 11:17,07/08/2023 11:18,07-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
94e0742e-f07f-4c1f-a09e-ebd6fa5270d6,Inbound,Returns,Reverse Pickup Enquiry,,cec39985-cc26-4194-988a-4cca35de7a59,,07/08/2023 21:32,07/08/2023 21:34,07-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
30c87a8b-51ed-4b88-808a-2bcd7d163cd0,Inbound,Shopzilla Related,General Enquiry,,4a684e6b-0c66-47d0-b122-4426033270e2,,07/08/2023 13:40,07/08/2023 13:42,07-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
0c89c224-a39f-441b-8f1c-d4d3d6d2eac6,Inbound,Order Related,Order status enquiry,,0094e853-3aa5-467b-acc5-337087b2deba,,07/08/2023 17:21,07/08/2023 17:25,07-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bf48332f-e595-4ec8-b6a1-a70901a9fd37,Inbound,Order Related,Customer Requested Modifications,,ea36b755-bdcd-485e-ae8b-1b9bf899aeea,,07/08/2023 10:15,07/08/2023 10:22,07-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8016beda-2fc0-4aef-a072-53ee9e3e0a22,Inbound,Cancellation,Not Needed,,df0aebd4-2149-48c7-b834-2b5f2ff74ade,,07/08/2023 22:46,07/08/2023 22:48,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
125923a5-e3b6-4226-89d8-714c3af087d2,Inbound,Payments related,Payment related Queries,,f82b269e-bf97-42b3-ab8a-c1191340258c,,07/08/2023 00:17,07/08/2023 07:47,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
9e13b362-7dd9-46f9-adb3-e64dccc3f33f,Inbound,Order Related,Installation/demo,,8a3e579e-463c-4128-a49f-74cba5f1039b,,07/08/2023 12:17,07/08/2023 22:47,07-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,1
50ecda92-5961-4f31-b5b3-e1b750de25b2,Inbound,Feedback,UnProfessional Behaviour,Best,9e6c4ae2-044a-4bb6-bea0-6b9127b88f61,,07/08/2023 16:03,07/08/2023 16:05,07-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
bf1704b1-8e7d-4923-92ff-f73e0c47f105,Inbound,Order Related,Seller Cancelled Order,,234b1966-a0f7-4594-bb8b-407ecaa951ca,,07/08/2023 17:19,07/08/2023 17:27,07-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
a0980a64-c13c-4d9b-85ac-a50151094be4,Inbound,Refund Related,Refund Enquiry,,046f8c2d-eb22-4837-9753-cc0af54d1569,26/07/2023 12:29,07/08/2023 09:17,07/08/2023 09:36,07-Aug-23,PULPALLY,LifeStyle,379,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
2e040677-2597-4848-8a09-ce8b4d5b3560,Inbound,Returns,Reverse Pickup Enquiry,I didn't find any assist from your customer se6,19febebb-9fd8-40bf-9388-a98149bfde8d,,07/08/2023 09:46,07/08/2023 14:51,07-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
6a328b86-806b-4dbf-99a7-97706f55ba15,Inbound,Returns,Reverse Pickup Enquiry,,24f126fd-76a3-424c-bbd7-6e04c1249191,,07/08/2023 18:53,07/08/2023 18:54,07-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
85c5286c-200c-4ea5-9131-6b58692862cd,Inbound,Returns,Fraudulent User,"Create chat support of people and not just virtual bot. Request call back sometimes don't work and in poor network issues, it is hard to communicate. Calls are sometimes put on hold for longer.",3f82da0e-17de-4e53-be7b-25cb73300ba2,03/08/2023 17:40,07/08/2023 13:09,07/08/2023 13:09,07-Aug-23,KANPUR,Books & General merchandise,144,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
b92670c9-6acf-43d6-aea4-aaf6ae2359c3,Outcall,Cancellation,Not Needed,,431986f3-1f80-4a9c-b6ce-6f556ec614af,,07/08/2023 19:21,07/08/2023 19:22,07-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
971baeee-2c8b-4fd2-a8a7-d98901c85340,Inbound,Returns,Return request,,8e59e57d-362d-4f49-889a-1020fd77e475,,07/08/2023 11:05,07/08/2023 11:15,07-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
fa23861e-dc35-422c-8438-1d8ece3b95d5,Inbound,Order Related,Order status enquiry,,d892ba0d-26c2-46f4-b1d6-ff89bd25a3e2,,07/08/2023 20:26,07/08/2023 20:31,07-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
15f21b5e-8a16-451a-8c44-e5774bf89b61,Inbound,Order Related,Invoice request,,56f4feea-247f-4c03-a929-e8c868e6629d,,07/08/2023 16:09,07/08/2023 16:13,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
5c5978b3-8877-426b-b367-9a398c0e2930,Inbound,Returns,Return request,The customer care executive was very polite and he was able to understand my query and redress my grievances,5e777015-395f-41af-80ba-19e1c801f56b,,07/08/2023 18:05,07/08/2023 18:06,07-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
c2af3f23-6f6d-4ef1-9d08-c27cc62df926,Inbound,Returns,Return request,,0e6ac6d2-80a7-4c24-8685-92c2c0b4d7cf,,07/08/2023 18:03,07/08/2023 18:05,07-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
5b2d191d-3782-4751-91cb-a00700d96215,Inbound,Order Related,Delayed,Customer support was good and in a professional manner,9402339c-0856-4335-ad93-d34b55550be1,,07/08/2023 16:21,07/08/2023 16:24,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
b77b8b30-fba6-4b08-b9ab-1a8825edaa31,Inbound,Returns,Fraudulent User,,ee1fb51d-806d-45df-91dc-658efbf7e5ee,,06/08/2023 17:43,07/08/2023 10:13,07-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
b4277507-8f30-4ecc-b7f2-fdc8162bda98,Inbound,Returns,Damaged,Expecting better quality products from Shopzilla..,2587b448-6ec3-4a57-9534-31aa47f5df45,,07/08/2023 11:25,07/08/2023 11:27,07-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
e26e24b0-9af7-4434-a663-9d474f2cffa6,Inbound,Returns,Reverse Pickup Enquiry,Very good application and saporting systems ,9e09bd4e-d717-4439-ab5e-b28611a5f687,,07/08/2023 13:21,07/08/2023 13:22,07-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
fbd864fd-0b3a-4ef8-81b1-8a5fe165d009,Outcall,Shopzilla Related,General Enquiry,I am un happy with customer care support,00c6082d-ca76-42ab-8733-9db8b49ed03e,,07/08/2023 13:47,07/08/2023 15:28,07-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
e5ef0034-3c44-4d66-901c-67afcacf4939,Inbound,Returns,Return request,Refund for 604 amount help,eab7e61b-91ee-42fa-9e6f-baaa238fed3b,,07/08/2023 20:19,07/08/2023 20:26,07-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
225d749c-f5be-4aaf-bceb-79a8e2bd27d4,Inbound,Feedback,UnProfessional Behaviour,,0814ed13-c5cd-47df-a115-93c7e9342309,,07/08/2023 21:08,07/08/2023 21:27,07-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
1b9f3012-0e66-474f-9857-8f87073315a8,Inbound,Returns,Reverse Pickup Enquiry,,ba8e33b9-790b-49a5-b2c7-f87a2918d1ba,,07/08/2023 15:31,07/08/2023 15:36,07-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
46c704e1-30f2-4fd9-a9fc-fc93a7a09b82,Inbound,Returns,Fraudulent User,She easily understand my problem and solve it,954b2438-d809-43c6-b225-3991882d1625,,07/08/2023 18:05,07/08/2023 18:14,07-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
8a2eb6eb-7378-40b0-b646-ba4cd5f53aa5,Inbound,Product Queries,Product Specific Information,,90589915-26c5-4b0f-a1e9-bb9ad08a914d,,07/08/2023 19:44,07/08/2023 19:46,07-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
71cee780-3768-422c-a7c9-ef3ffe793bbe,Inbound,Feedback,UnProfessional Behaviour,,78ea2708-72a5-434a-b173-80d515046143,,06/08/2023 16:05,07/08/2023 08:42,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
c84bd8cb-c06b-4874-8a4a-fd8add369b72,Inbound,Feedback,UnProfessional Behaviour,,cbf9e819-02de-45fd-bff7-025df136969f,,07/08/2023 02:53,07/08/2023 02:54,07-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
6e8eacf0-4cb2-4b88-a04d-ba7cb61888aa,Inbound,Refund Related,Refund Enquiry,Gjb,38c6940a-2521-46dd-bc08-85e7d5651b04,,07/08/2023 11:24,07/08/2023 11:28,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
3f1b298a-0baa-4624-99b8-637ed7c8004b,Inbound,Returns,Return request,Helfful person,6e08fd78-3ac1-469f-8341-2b1b2c614194,,07/08/2023 16:28,07/08/2023 16:30,07-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
36c968f7-7322-433b-8b7c-b42147875197,Inbound,Returns,Return request,,4a4680f7-47c4-44dc-987d-d9e7d2423efb,,07/08/2023 19:12,07/08/2023 19:55,07-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
67413352-ff7a-436d-9686-c731f448d096,Inbound,Returns,Reverse Pickup Enquiry,,4097da03-e475-4bbc-b7b4-0522bae9b39c,,07/08/2023 19:44,07/08/2023 20:13,07-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
0a68c785-2f04-411d-aeb4-678c6b91c58a,Email,Returns,Fraudulent User,,0f03ca32-b7c3-415c-b7f4-e1bb95a1ba33,,07/08/2023 09:04,07/08/2023 09:05,07-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
38336766-59ac-4c21-a495-d2adfe3f922f,Inbound,Returns,Reverse Pickup Enquiry,,3a2366a5-56b5-4376-b9aa-956f19115fb3,,07/08/2023 15:42,07/08/2023 15:43,07-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
f871e005-eea4-43f6-974b-dc9e3c84b0f5,Inbound,Payments related,Payment related Queries,,5fa9a51f-5b04-44ce-b907-bc8e40c05991,,07/08/2023 17:34,07/08/2023 17:35,07-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
e2e8419a-38aa-4e91-89ac-5666ff9cfd2d,Inbound,Returns,Reverse Pickup Enquiry,I am continuously chasing an issue from last 20 days but still I didn\u2019t get any resolution ,da997ef1-2991-41b3-9390-451e2a3a8f86,,07/08/2023 18:13,07/08/2023 18:13,07-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,4
6b5ea2bf-4077-400c-a409-66880d2830e6,Inbound,Returns,Reverse Pickup Enquiry,"Customer service is more professional, thanks to Shopzilla. Hope your are maintaining same services.",da69f860-7ec0-4280-a205-1d398fd0fc1a,,07/08/2023 22:11,07/08/2023 22:12,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
3fe7bce9-71ab-4b8d-8374-336e27dc681d,Inbound,Cancellation,Not Needed,,995151fd-a149-41db-a95f-dcb2a80ae4d7,,07/08/2023 07:24,07/08/2023 08:40,07-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
4af124c0-d1e2-4191-99b5-62ec6732b89e,Inbound,Returns,Reverse Pickup Enquiry,I sufger,80d75547-16f9-4cfa-928a-791c30250977,,07/08/2023 19:58,07/08/2023 20:00,07-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,2
19b615f4-25a2-4e0a-a5b3-3e9df9c78059,Outcall,Product Queries,Product Specific Information,Y order is pending when I order with offer ,e740a42c-6d01-4812-b8bd-cd88f162f130,,07/08/2023 21:17,07/08/2023 21:40,07-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
64e13bdc-78d1-4b5e-96da-f5f1a6bca062,Inbound,Returns,Service Centres Related,,48b5b066-b9f3-46b9-a405-95b0127053df,,07/08/2023 00:40,07/08/2023 10:39,07-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
838660a6-0ee7-4326-b869-61552810efcf,Inbound,Order Related,Order Verification,,e961feb1-0921-458e-a863-ff7a56ea5c1d,,07/08/2023 15:03,07/08/2023 15:06,07-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
719cc193-8957-4cd7-9c4b-83499426b9e6,Inbound,Returns,Reverse Pickup Enquiry,,999e5406-32bd-44d2-9586-3bfa3c16cfb3,,07/08/2023 14:26,07/08/2023 14:50,07-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
0a290645-9558-4287-82e5-3da31003537e,Inbound,Returns,Return request,Thanks,50b26b77-06b5-4491-9064-d3917b347d7a,,07/08/2023 15:16,07/08/2023 15:46,07-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
8346b333-4b42-400a-bb97-c3c6c787fd7f,Inbound,Shopzilla Related,General Enquiry,,c24089fc-be93-45da-962e-09e5309575d3,,07/08/2023 23:21,07/08/2023 23:23,07-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
1de90faa-3fff-4c2e-8c4d-98420984c74c,Inbound,Order Related,Order status enquiry,,28b2c955-6c15-4853-8460-0fd2595d4816,,07/08/2023 09:44,07/08/2023 09:45,07-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
db1a2cd8-e54d-4660-b3cd-e5ccfb5c118b,Inbound,Returns,Return request,Very nice guy,b2b4c591-aa10-4017-a896-1e6f97cde102,,07/08/2023 13:19,07/08/2023 13:21,07-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
e81a599e-f467-4f6e-bab4-c4ea36ce273f,Inbound,Order Related,Priority delivery,,97cd139a-1abb-4e34-87fa-ad7f9b720b38,,07/08/2023 19:22,07/08/2023 19:26,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
4ac046c2-3a93-4d68-a054-9202e3d67516,Inbound,Returns,Reverse Pickup Enquiry,Unhappy ,3862ecd6-65ac-410d-a19e-d265aff3262b,,07/08/2023 23:18,07/08/2023 23:41,07-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,1
ce7de98a-69d3-45da-be67-f56310d3dd83,Inbound,Returns,Reverse Pickup Enquiry,,98a860c0-7845-4fbb-a0a3-db71d155415f,,07/08/2023 10:07,07/08/2023 10:10,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
9502b636-2f1f-4e38-bf67-89ea66b519b7,Inbound,Order Related,Invoice request,,39a45fef-09e9-4f41-bf9e-2d5270ccaca8,,07/08/2023 11:44,07/08/2023 12:24,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
ec2dc4cf-b995-42fd-952c-65876a14f0aa,Inbound,Feedback,UnProfessional Behaviour,,7f459ec9-9f74-4a95-a338-b0602b060327,,07/08/2023 13:14,07/08/2023 13:15,07-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
5aafc527-f57f-475e-a705-7221efb8e1bb,Inbound,Returns,Reverse Pickup Enquiry,,28373746-3b0e-46ed-b148-2bb2353e30bf,20/07/2023 08:07,07/08/2023 09:15,07/08/2023 09:20,07-Aug-23,VARANASI,Electronics,719,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,3
e0b1e436-7d11-4c08-8eee-8812ed221ec6,Inbound,Returns,Reverse Pickup Enquiry,,fcb77686-75a9-40db-b563-c87d263ca025,,07/08/2023 21:29,07/08/2023 21:31,07-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
04fb9ab9-bc69-4a1c-afb6-0a0d4f1b45d3,Inbound,Returns,Fraudulent User,,e2f27b34-bfef-4140-8b8e-44a2da886e90,,07/08/2023 09:55,07/08/2023 10:05,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
0f7e976a-8ebb-4737-9b7c-e6a4f3e1960a,Inbound,Returns,Reverse Pickup Enquiry,Poor service,5ff1c0db-f757-4c80-879e-6f77431b787d,,07/08/2023 01:07,07/08/2023 01:18,07-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
c208bfd8-e737-4f52-ac56-77e4cb1d6bd0,Inbound,Returns,Reverse Pickup Enquiry,Good costmar care sarvice ,52664c9b-3035-4470-b7e9-1060cfcb8595,,07/08/2023 11:22,07/08/2023 11:24,07-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
b3a1a129-11f6-4316-9457-33ef9f0d0122,Inbound,Returns,Reverse Pickup Enquiry,Pick up poblm,4686fd8c-4849-4920-8672-18d41699c7bd,,07/08/2023 15:20,07/08/2023 15:41,07-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,1
3235edec-398f-43ee-9339-8189ea0b3c2f,Inbound,Returns,Damaged,,42bea029-b7f6-49db-91c8-1eac9309d15e,,07/08/2023 18:28,07/08/2023 18:29,07-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
aae39e45-929f-49b1-a8f0-0e2d297eb1bb,Inbound,Returns,Fraudulent User,Very good,76e88a75-cde9-4628-bedd-3b4f07908fea,,07/08/2023 22:09,07/08/2023 22:13,07-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
88627876-c71a-4e95-8db0-5bd19deaa457,Inbound,Cancellation,Not Needed,,264da10c-f02e-46cd-aef8-03a308e3a991,,07/08/2023 10:01,07/08/2023 11:04,07-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
03abf546-83a6-4ff2-9683-76949cf6f92e,Inbound,Order Related,Seller Cancelled Order,,50d778f5-3283-4efd-87f8-0b99311ce8b8,,07/08/2023 16:58,07/08/2023 17:20,07-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
d0ed986a-5d6a-4a0d-810d-421fb667cd00,Inbound,Order Related,Order status enquiry,Very good interaction,c772a0ca-903e-40df-b1d3-da7930fafccb,,07/08/2023 22:08,07/08/2023 22:15,07-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
680e6193-02ce-4dbf-8630-58c9ff6abab3,Inbound,Returns,Reverse Pickup Enquiry,,7b24d502-6d84-48e3-a1e6-9d1109555457,,07/08/2023 16:10,07/08/2023 16:21,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
34084491-b75e-4edc-8439-28fc450c0207,Inbound,Returns,Return request,,2029aa39-bb69-402b-b4c0-3989576d9289,,07/08/2023 19:06,07/08/2023 21:05,07-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
0eaac1a1-8902-40ba-b96f-13dc9b678aeb,Inbound,Refund Related,Refund Related Issues,,66a4ba6b-a38a-4db7-a62d-6f4d2bb61116,28/07/2023 09:19,07/08/2023 08:08,07/08/2023 08:18,07-Aug-23,KORDHA,Electronics,495,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
4f02e095-143d-4146-a9ac-01da5ffe109d,Inbound,Refund Related,Refund Related Issues,,db33ef1a-99a9-4077-86be-c6b8e0090e46,,07/08/2023 13:59,07/08/2023 14:02,07-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
71ee0ddb-51c4-4b60-97d3-bb6a4b060816,Inbound,Order Related,Delayed,,e06c94c6-58b0-4a4c-9ed0-3d8954c003d5,03/08/2023 23:25,05/08/2023 22:34,07/08/2023 13:22,07-Aug-23,AHMEDABAD,Mobile,20999,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
a5a224f8-bbb6-4469-9cd2-4d17bafc817a,Inbound,Cancellation,Not Needed,Please edd not bleach ,14e0284c-0a9b-4d26-8169-93625560fe29,,07/08/2023 13:32,07/08/2023 18:16,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
5a791e29-8aab-4dfb-b371-cef6b0b845e8,Inbound,Feedback,UnProfessional Behaviour,My problem solved for your customer..,0ad50680-f70a-4c2f-95df-d2ba186da5fd,,07/08/2023 13:26,07/08/2023 13:28,07-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
a6b79892-a3bb-4282-bc26-f4f4f2175ab6,Inbound,Returns,Wrong,Fully satisfied from executive and very thankful of your executive,0210fd44-671d-4a32-91fa-bdead873281c,,07/08/2023 17:25,07/08/2023 17:29,07-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
956a012e-d55d-4fa8-af24-b3de3433ad0f,Inbound,Feedback,UnProfessional Behaviour,,9bdc46cf-ae78-4cf6-976c-e10d2b0c50f0,,07/08/2023 20:56,07/08/2023 20:56,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
8af59f5b-dfeb-4c0d-9ca1-6ceca043f1a6,Inbound,Returns,Return request,,eaa5c0f7-5f13-4589-a503-372518424eb8,24/07/2023 12:11,05/08/2023 07:13,07/08/2023 22:35,07-Aug-23,PRODDATUR,Home,2999,,Jessica Jones,William Park,John Smith,31-60,Morning,5
48ef255f-dc2b-410a-bd89-9bf217273958,Inbound,Returns,Reverse Pickup Enquiry,,0c7d084c-1f3d-4321-9f14-0e689cd7caf2,,07/08/2023 09:13,07/08/2023 09:49,07-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
3f074537-1d6f-4158-9148-46ad893bb471,Inbound,Returns,Fraudulent User,Thank you ,1c89b0a2-a534-4784-82d6-1662dffef8e7,,07/08/2023 14:09,07/08/2023 14:13,07-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
1be107a4-8ff1-4077-8a95-9e937bc4aad6,Inbound,Order Related,Order status enquiry,Don't make false commitment with your customers.,4467dfa2-1ce8-4337-8497-bb0500651349,,07/08/2023 20:03,07/08/2023 23:07,07-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
f842d12c-bacc-487e-bd64-e54af4221a26,Inbound,Product Queries,Product Specific Information,the quality of call was bad,4770273f-64a6-4eee-a2c7-0a14fcb83e4a,,07/08/2023 11:19,07/08/2023 11:49,07-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
f14d040d-5777-4b66-a1c1-35a71abfd747,Inbound,Payments related,Online Payment Issues,,0a97a469-d324-4536-a370-7dead941d052,,07/08/2023 18:52,07/08/2023 18:57,07-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
266c107e-8b67-49a8-b28d-08612a6b23db,Inbound,Order Related,Delayed,,532c7fdc-02db-4459-a035-42ccca975651,30/07/2023 16:11,07/08/2023 13:40,07/08/2023 13:42,07-Aug-23,NOIDA,Books & General merchandise,3779,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
242607c3-2e5a-4935-b553-5945f87b831a,Outcall,Returns,Reverse Pickup Enquiry,So good,d3788967-4d2c-472a-9d5f-efd3b63645bb,,07/08/2023 21:24,07/08/2023 21:26,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
c9cab46f-3b9c-4c0c-83c2-3f068fbb8b3a,Inbound,Returns,Reverse Pickup Enquiry,Good ,0edf60ba-8750-4486-903c-f3a32f3afd47,17/07/2023 18:06,07/08/2023 16:38,07/08/2023 16:42,07-Aug-23,GREATER NOIDA,LifeStyle,1239,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
f263fa1e-2b27-4304-8fe9-9b7a1cb399f5,Inbound,Refund Related,Refund Related Issues,Tnxxx,14651268-724b-4b0c-8120-980725249edc,22/05/2023 22:17,07/08/2023 23:29,07/08/2023 23:29,07-Aug-23,RAGHUNATHPUR,Electronics,1199,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,4
e4399969-ce8f-41cf-953f-72ba85a9b595,Inbound,Order Related,Order status enquiry,,e4f7bd96-85f6-4225-9a8a-d7eacb793fc7,,07/08/2023 11:16,07/08/2023 11:52,07-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
782aee4f-2590-4654-9c23-a46494d6646e,Inbound,Order Related,Delayed,,e51d4406-e0b0-4c74-9584-f9b82b83030e,,07/08/2023 11:47,07/08/2023 18:27,07-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
88c3d8cc-62da-4f0f-a67d-ed052fa6db09,Inbound,Order Related,Order status enquiry,,fa7ebd72-dcc7-4f3c-881f-910c88327b79,,07/08/2023 00:12,07/08/2023 00:13,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
750397ff-1178-449c-9763-e6969548bc57,Inbound,Returns,Exchange / Replacement,Kindly manage the unnecessarily raised issues by delivery agent in exchange mobile. Do something in this regards. I have to cancel my order just because of this ,87f4b848-1a88-43b2-a532-56fd44d507ed,,07/08/2023 16:55,07/08/2023 19:55,07-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,3
515ab33d-8997-4172-a679-85ecd58c73f5,Inbound,Product Queries,Product Specific Information,,82f06cb8-5fa9-4d3b-be9f-3e6a0d2a2107,,07/08/2023 19:48,07/08/2023 19:55,07-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
066382d6-ded6-4337-bef4-659d5de4e2a0,Inbound,Order Related,Order status enquiry,,de1414bf-83b7-424d-ae03-881338498cb0,,07/08/2023 11:29,07/08/2023 12:29,07-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,4
27070e39-feb0-4bc8-81ff-25de452b6fe5,Inbound,Order Related,Delayed,,732dc8e1-b6e7-4ead-a80d-750b1cc08f5e,,07/08/2023 18:47,07/08/2023 18:47,07-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
8cbf8193-bfa6-4991-8ba4-e1228d6d5421,Inbound,Returns,Reverse Pickup Enquiry,,9d6f1406-3a5c-4224-914e-5b7933b0c27b,,07/08/2023 17:15,07/08/2023 17:17,07-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
5bd43963-ebab-4a93-b799-5ddabcb184c4,Inbound,Returns,Reverse Pickup Enquiry,,e2286a45-148c-4246-a346-35dc5b84484e,,07/08/2023 11:59,07/08/2023 12:00,07-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
adab9c6c-468c-4e62-951d-81a9bad86de7,Outcall,Returns,Return request,Plz don't say my mistake sir because everyone working sometimes some mistakes is happen,c21bc7fa-69c8-4f10-97d6-91f294b20219,,07/08/2023 20:19,07/08/2023 20:25,07-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e34ed2c4-833d-4a80-a226-588e6b1b664b,Inbound,Returns,Fraudulent User,Good customer service ,3e30ff4e-8ebb-4332-a5a3-85720ade9474,,06/08/2023 18:54,07/08/2023 06:28,07-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
92dfad31-c257-43e2-8742-7c128da6e2dd,Inbound,Order Related,Installation/demo,,c8c9fc45-0b9e-428f-b436-7f9ac924e618,,07/08/2023 05:16,07/08/2023 05:23,07-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
5a48016d-b8fb-4222-843b-7c41715d3ffb,Inbound,Returns,Missing,,1094b6bd-0ed5-4290-aecb-36e923e13ec4,,07/08/2023 17:39,07/08/2023 18:07,07-Aug-23,,,,541,Veronica Martinez,William Park,John Smith,61-90,Evening,1
60cb0c4e-453c-431d-8acc-4bc5929006c3,Inbound,Order Related,Installation/demo,,07f582c0-8d8f-4d89-ad0e-c0d71c4a32b3,,07/08/2023 22:55,07/08/2023 22:57,07-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
4202b6e7-b56b-4e4f-bfe9-743cf9fbf898,Email,Refund Related,Refund Enquiry,Good but   nahi  ,bc7bbd6f-a3db-4430-b1a6-cb2885a84548,04/08/2023 12:14,07/08/2023 12:07,07/08/2023 17:49,07-Aug-23,PIPARIYA,Electronics,799,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
8eccd4fb-64a0-4db3-b426-c92c6d2afc8c,Inbound,Payments related,Payment related Queries,,0f4bccef-63d7-47ae-b095-03d98e8d8f8e,,07/08/2023 19:09,07/08/2023 19:14,07-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
da04259a-523a-473f-9e41-c70940878651,Inbound,Refund Related,Refund Related Issues,Very good ?? service ,642675fa-0a31-4926-a5c4-c96c5029feaa,,07/08/2023 22:14,07/08/2023 22:28,07-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c4d85e1d-b0ef-47cc-bd02-fc5d4a3faf92,Inbound,Feedback,UnProfessional Behaviour,,b596f04f-2e13-4029-8c3e-f211e8c3fd4f,,07/08/2023 19:24,07/08/2023 19:38,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
466ac695-089d-4f14-8175-f27aaf9da93e,Inbound,Payments related,e-Gift Voucher,,37aa5f39-ed54-4f3b-abaf-d7bfe9efa5e6,,07/08/2023 22:05,07/08/2023 22:23,07-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
69745ad0-4057-44a6-bb5d-384d34230f0a,Inbound,Offers & Cashback,Other Cashback,,f8c6c3dd-8967-4f23-8e02-5d1b4c0d69ce,,07/08/2023 07:00,07/08/2023 20:43,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
daeff090-5b88-4b47-866f-2217a57dd868,Inbound,Returns,Reverse Pickup Enquiry,??,4722220d-2acd-49d6-aedb-d96d8a5755ef,,07/08/2023 15:12,07/08/2023 15:15,07-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
9b030518-853a-45c0-990a-55238a179e67,Inbound,Order Related,Installation/demo,,ea033ee7-465b-4748-8b3a-16d23ccb5eaf,,07/08/2023 16:09,07/08/2023 16:12,07-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
8a2947bd-3626-46eb-9f60-75469bb21f7c,Inbound,Order Related,Order status enquiry,,ea6b39be-a215-4ed9-8dd3-1824b4ff90ab,,07/08/2023 17:55,07/08/2023 18:01,07-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
f9752418-86af-4e52-b2b7-14375316f037,Inbound,Order Related,Order status enquiry,,31910bcb-3941-4f56-8049-a607508f8579,,07/08/2023 19:36,07/08/2023 20:04,07-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
1c7e1250-e47c-4cd9-9318-91ed9ec9c51f,Inbound,Returns,Reverse Pickup Enquiry,,b8917c0f-290c-44cd-a1e0-bcdb4a794e75,,07/08/2023 22:06,07/08/2023 22:09,07-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1cb0f121-fae8-4d2f-9d2c-ee4deb332540,Inbound,Returns,Wrong,,0f399564-7468-4b49-84c5-46b950faa9b6,,07/08/2023 10:51,07/08/2023 10:56,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
1dc37d0c-7db3-4d22-a6c8-6a63ebada638,Inbound,Product Queries,Product Specific Information,,10d54a17-3b0a-4e3c-b547-d7108adda360,,07/08/2023 12:50,07/08/2023 13:41,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
2a126270-75eb-4438-ae50-7e695b1a4f40,Inbound,Order Related,Delayed,,39f566d5-907a-4afb-a862-1c1c5a10634b,,07/08/2023 17:20,07/08/2023 19:11,07-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
51b80dcc-7c73-43e3-8cf9-e6a11f5cc200,Inbound,Refund Related,Refund Enquiry,Waiting time for call too long please reduce the waiting time.,6697ad18-2d4d-4fbe-b196-36a367aa98dd,,07/08/2023 09:16,07/08/2023 09:18,07-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
4696d0a7-57b9-4c47-b868-f1f1f802330a,Inbound,Order Related,Order status enquiry,,2af0f886-e7ad-4ea1-9d1f-d229826aea01,,07/08/2023 21:16,07/08/2023 21:19,07-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,3
9bc48075-ee38-48d7-a319-10b9ce54c323,Inbound,Order Related,Delayed,I like discussion   agent My Problem listening carefully and with  adviceI am satisfied  Thanks   ?? ,5f468499-51f8-4c56-86ed-db466937b6f1,02/08/2023 16:21,07/08/2023 13:21,07/08/2023 13:30,07-Aug-23,SULTANPUR,Books & General merchandise,210,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4bafa8e9-1f67-4c42-b661-3217ced97cf7,Inbound,Order Related,Seller Cancelled Order,,3deef59d-c8ff-4be6-8a6c-9c919046a7c0,,06/08/2023 14:55,07/08/2023 18:44,07-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
45f8bbdb-1a6f-4d85-988a-aba123fc8bcb,Inbound,Returns,Reverse Pickup Enquiry,,c254226a-a3eb-48e2-b954-f9d056c2d480,,07/08/2023 10:02,07/08/2023 10:05,07-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,3
78952797-d84b-4c8b-a787-080859961ff5,Inbound,Order Related,Installation/demo,,e4e287e4-f9f5-4299-a3a8-92f4c605465b,,07/08/2023 15:46,07/08/2023 17:04,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
f0c2cf9a-0751-4524-920b-4e9200469112,Outcall,Returns,Return request,,e870c922-e5a5-4acf-9e12-aa739781d971,,07/08/2023 19:04,07/08/2023 19:10,07-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
4e46c935-ebd4-491c-b14f-1fc19f2f148a,Inbound,Order Related,Order status enquiry,,07f7b050-bffc-4157-bfdb-9d2dcb8db7fb,,07/08/2023 18:51,07/08/2023 18:53,07-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4527bb86-06ee-4890-8a58-6f64e27d8776,Outcall,Returns,Reverse Pickup Enquiry,,11bfa348-c4a5-457a-93e1-6c996b908a0a,,07/08/2023 21:30,07/08/2023 21:32,07-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
86a18bf7-567b-47fb-a0a3-a1d5abe44707,Outcall,Payments related,Payment related Queries,Very good customer care service ,d003e239-cb81-447f-89d3-a0c95fd65418,,06/08/2023 11:21,07/08/2023 16:04,07-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0c6cff5c-4b53-495c-86a2-4255d0ef48d5,Inbound,Order Related,Installation/demo,,93ed888b-eaaf-4ca6-8eb9-0fce888f7f61,,06/08/2023 11:47,07/08/2023 16:51,07-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b5cc08fb-bbd8-4001-9809-7e7d72869c57,Inbound,Order Related,Order status enquiry,,e3f53dfb-2166-468b-a754-a1cfc02f1dfa,,06/08/2023 23:58,07/08/2023 00:12,07-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
3bc03272-b073-4990-9e45-214c6c477dd4,Inbound,Returns,Return request,,a8750c2f-128c-4c6f-93c0-a18020765248,,07/08/2023 08:38,07/08/2023 08:39,07-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
ed4d76a3-5e12-47a8-8bd6-7d36c79cfae2,Inbound,Returns,Fraudulent User,,a22dac7e-d3b4-4f55-9474-f9ffc1e5ba59,,07/08/2023 13:06,07/08/2023 13:13,07-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
04471511-f75e-41a1-bcb9-fb62db9cda55,Outcall,Feedback,UnProfessional Behaviour,Please make sure on delivery agent are misguide us. ,5894ba13-40dc-4692-8695-b4a24dee61c7,,07/08/2023 16:32,07/08/2023 16:32,07-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
79f95ba1-7220-4264-8dc3-3922456278f5,Inbound,Refund Related,Refund Enquiry,"This was 5th attempt to get my issue sorted, ",94c9dc0c-cd0a-4b92-b398-0b32a5f60026,27/06/2023 20:37,07/08/2023 07:25,07/08/2023 08:59,07-Aug-23,MUMBAI,LifeStyle,2069,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
de1cb389-2173-47b7-890f-e5048cb683bc,Inbound,Offers & Cashback,Other Cashback,Happy with the conversation with the support executive .,16d3db97-7e3b-4da6-9e1f-4f442bf5e1fa,,07/08/2023 12:04,07/08/2023 12:06,07-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
12d1028c-7125-4a1a-baa6-7124148ad428,Inbound,Order Related,Priority delivery,,a28292cd-e479-48de-abde-c6b7080780f1,,07/08/2023 13:36,07/08/2023 13:37,07-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
55ce6f7a-1c24-4ece-b881-a79c5578d0b4,Inbound,Returns,Reverse Pickup Enquiry,,b7903c86-4ac9-4e90-a4b2-053c7ab268e6,,07/08/2023 16:40,07/08/2023 16:41,07-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
cdffa349-9fa4-4674-80cd-f773ca5fcd30,Inbound,Returns,Missing,,eef72f7c-49f4-4f5a-bfa0-ad410307ff8e,,07/08/2023 21:16,07/08/2023 21:29,07-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
679de061-2afc-42c9-b254-4cfa88a32bf9,Inbound,Returns,Damaged,,669d6faa-e9a1-4668-bc0f-6c6f7adea1e6,,07/08/2023 14:16,07/08/2023 15:10,07-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
cc3fc5df-d44e-46d6-aab9-dc9ac2f872da,Inbound,Order Related,Installation/demo,Nice,8ff008c8-91aa-4b59-8629-12e985543ecc,,07/08/2023 19:09,07/08/2023 19:35,07-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
f8efc45a-c105-4ef7-a55a-ea1d3fd4e35b,Inbound,Refund Related,Refund Enquiry,,fcb6f5a7-664d-42ca-a8a9-a278bd9fee45,,07/08/2023 10:17,07/08/2023 10:18,07-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
b9591283-b44c-4db0-8dbe-89105b65cec3,Outcall,Returns,Return request,Thank you for customer service support,fdfd754b-b057-4089-8627-6615b081cda9,,07/08/2023 14:55,07/08/2023 15:00,07-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
77141322-1bef-4791-9071-7ca676fe5828,Outcall,Returns,Reverse Pickup Enquiry,,062c10d0-d1c0-4354-ae9f-cfb78909ee62,,07/08/2023 17:53,07/08/2023 17:54,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
9ae65be7-2827-47cd-833e-c60f45435542,Inbound,Order Related,Delayed,,096fb28a-a17c-43d8-87fe-baeaf26eb38e,27/07/2023 10:53,07/08/2023 13:10,07/08/2023 13:12,07-Aug-23,ALLAHABAD,Books & General merchandise,2299,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
a669c015-abd4-454f-8e5c-efe4310cb363,Inbound,Returns,Reverse Pickup Enquiry,,75b82181-f422-4647-bb2a-b62be088ee5e,,07/08/2023 07:03,07/08/2023 07:10,07-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
8f809f57-103c-4cf5-90ef-df2d9b11249d,Inbound,Returns,Reverse Pickup Enquiry,,1c90c492-1d14-4980-8cf0-0a49327802c4,,07/08/2023 18:57,07/08/2023 19:01,07-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
e1a74782-43f7-467d-93b7-90a28a632140,Inbound,Returns,Fraudulent User,,4301216d-d101-49cb-bc3c-b0404a7411a4,,06/08/2023 20:03,07/08/2023 09:28,07-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
63b6f64f-5a4a-4241-ad4e-d41ce0c8eb4f,Inbound,Returns,Fraudulent User,,eada99e3-9f80-40dd-b18a-8ef0de607a6d,,06/08/2023 21:03,07/08/2023 07:31,07-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
62389cef-d312-462e-9f1d-a6e5b6e515c4,Inbound,Returns,Reverse Pickup Enquiry,,e48df4cc-9bbb-4316-9397-928e7513791f,,07/08/2023 08:33,07/08/2023 08:35,07-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
1d0ad86e-19e1-4a45-9ee5-6aeabe27a943,Inbound,Returns,Reverse Pickup Enquiry,,6502ac0d-c742-450e-b179-1166985295d9,,07/08/2023 08:51,07/08/2023 08:52,07-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
2798d981-fb43-403b-a89c-92e8e05c5651,Outcall,Shopzilla Related,Signup Issues,Excellent service ,eed9ee1c-3b9c-4f69-a9a7-1be7d98d487b,,07/08/2023 20:03,07/08/2023 20:05,07-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
6f37d95d-54d7-42c7-80ab-f4b00b60d17a,Inbound,Shopzilla Related,Signup Issues,,19823a5c-efb1-4700-8a59-8099203f8ef2,,07/08/2023 22:33,07/08/2023 22:53,07-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
4b984154-5b4e-4383-8ef7-94229b37e1a2,Email,Payments related,Payment related Queries,Unfortunately as per Shopzilla policy my issue has not resolved but the associate try to resolve. Thanks for her initiative.,39b5f406-5d1e-4e3f-9e3c-217a023c73c5,,07/08/2023 18:20,07/08/2023 18:32,07-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
20e7336c-aca6-431f-aa84-946e62807dcd,Inbound,Returns,Reverse Pickup Enquiry,Very bed ,e1b023a9-f56d-463d-8524-2ded814aab43,11/07/2023 23:55,07/08/2023 16:58,07/08/2023 17:02,07-Aug-23,JAIPUR,Home,418,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,1
8cbb165c-33ca-4f89-b134-4f5953f80f65,Email,Order Related,Delayed,,30b4fda8-7519-4e3a-bdd4-a6d028e9683a,27/07/2023 13:00,07/08/2023 12:00,07/08/2023 12:21,07-Aug-23,LUCKNOW,Home Appliences,7999,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
53f97658-3d99-4ac0-84e3-7aa33ee5c19a,Inbound,Order Related,Order status enquiry,,00584dfe-0c13-47bd-b8c9-b9b84b520112,,06/08/2023 23:07,07/08/2023 01:28,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
be577c44-dd5c-488d-b136-b2feaa3b8024,Inbound,Order Related,Order status enquiry,,56a68116-fbfb-4edd-bcf2-5795eaa0518f,,07/08/2023 09:29,07/08/2023 09:32,07-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
72d0a0f6-7be2-4cae-889f-57e97d7adbaf,Inbound,Returns,Reverse Pickup Enquiry,Good job   my issue resolved ty,0de33f94-29b3-41a0-8e4f-91146e128741,,07/08/2023 10:51,07/08/2023 10:54,07-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
c4a2b838-a5e7-4a2e-94d7-7bd1825bb266,Inbound,Returns,Reverse Pickup Enquiry,Nice,5b62d310-9429-4f37-be05-ff5ce280d2df,,07/08/2023 11:10,07/08/2023 11:11,07-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a2d94641-9711-4532-852c-9af13b2a90f2,Outcall,Returns,Return request,,3f5fe47f-8c8f-4cf5-81c5-40297f0e2928,,07/08/2023 13:22,07/08/2023 14:18,07-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
0d00f207-3721-4a9b-98d0-8d98eb6ba0de,Inbound,Product Queries,Product Specific Information,,cf09f0be-e891-4116-ae1b-92a80c03c609,,07/08/2023 15:42,07/08/2023 16:01,07-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
680ca94f-52b8-4a8b-aa6b-d4c640327672,Inbound,Order Related,Delayed,,52cd8909-bc3a-406c-895d-529fbd41e565,,06/08/2023 07:52,07/08/2023 21:18,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
8418844f-b503-485d-ac30-1cae1417705e,Inbound,Order Related,Order status enquiry,,989033e6-7341-41d5-95fb-25482640d692,,07/08/2023 20:28,07/08/2023 20:29,07-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,1
3ccc39c0-6a39-4896-8052-38db84fac72d,Outcall,Order Related,Order status enquiry,,b309c792-4e84-43a0-8b3d-018c312b9d7e,,07/08/2023 18:38,07/08/2023 18:39,07-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
23be00e9-175b-49c3-a01c-e966e1c7eb35,Inbound,Returns,Return request,,9ddc70bb-7f13-4002-8ccc-1248e870aa17,03/07/2023 03:58,07/08/2023 12:29,07/08/2023 13:52,07-Aug-23,SHIMOGA,Electronics,3499,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,1
13301bf9-2131-40a5-ac28-3376b635739a,Inbound,Returns,Reverse Pickup Enquiry,Nice ,8837c827-b147-4040-8b4a-96ff3ef1bcc1,01/05/2023 11:18,07/08/2023 16:32,07/08/2023 16:34,07-Aug-23,HYDERABAD,LifeStyle,808,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c2fd004f-1e04-4855-98d9-ba694672af52,Inbound,Returns,Reverse Pickup Enquiry,,5bcced3a-d36c-407d-8af4-69a5cf8e810c,,07/08/2023 09:20,07/08/2023 11:13,07-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
75462d78-33a8-4c7b-8f2f-db690914a719,Inbound,Returns,Return request,,b85e3d0d-432e-488f-8c82-09d6db3f33e2,,07/08/2023 15:51,07/08/2023 16:05,07-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
6eb30b7f-226f-4457-ad07-2672d9924ae1,Inbound,Returns,Return request,Im satisfied,25b35d48-7cac-44f9-ab42-b51533f9f3f7,,07/08/2023 17:42,07/08/2023 18:05,07-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
1cf1259d-8fba-4b2a-84b8-975b37183b91,Inbound,Shopzilla Related,General Enquiry,Excellent ,316f059c-5b73-4022-9dc4-2fb9b2b19db2,,07/08/2023 21:03,07/08/2023 21:10,07-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
9c368e72-af79-403a-8216-0c96de016daf,Inbound,Order Related,Delayed,,62649a83-8541-4de4-872d-64720bb8f0dd,19/07/2023 22:57,06/08/2023 16:12,07/08/2023 12:16,07-Aug-23,SITAMARHI,Electronics,1099,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
7989a10e-b303-42f4-ba89-b7fbe63e52e0,Inbound,Returns,Reverse Pickup Enquiry,always same repitative answers by your all executives ,f8eb7217-0a62-4898-8fc0-469aaf5e8905,25/07/2023 19:32,07/08/2023 14:59,07/08/2023 15:06,07-Aug-23,AJMER,Electronics,899,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
ecdd4f2e-0e41-4d98-8d4e-775407d48176,Inbound,Order Related,Order status enquiry,,1a0cd563-fc6b-4e10-a892-8285180d00fa,05/08/2023 10:21,07/08/2023 09:52,07/08/2023 09:55,07-Aug-23,,LifeStyle,979,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
e1543d7f-12a1-4a53-9663-884c2bd86ee4,Inbound,Product Queries,Product Specific Information,,1eb4306d-d84a-4e0e-bcf9-ce5baf7aacbc,,07/08/2023 20:09,07/08/2023 20:25,07-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c57b44d9-702b-4bbe-9890-3fdd21e0bda3,Inbound,Returns,Wrong,,b8ab0a89-22db-430d-9d3a-975c48ec34cc,,07/08/2023 14:51,07/08/2023 14:53,07-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
a47c16b1-c408-407d-8815-9dcbcbb5a3eb,Inbound,Returns,Fraudulent User,,f52dec0c-c674-4bdc-97b4-a5a8f51a2f03,,07/08/2023 22:35,07/08/2023 22:36,07-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cbefc342-a258-405f-bc14-e9352746e87a,Inbound,Feedback,UnProfessional Behaviour,To much careless and hopeless this system ,bf784379-4403-4d6e-8f6f-ca33bb71df4c,22/07/2023 19:11,07/08/2023 19:50,07/08/2023 19:54,07-Aug-23,GUWAHATI,Home,419,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
0e08651a-80f7-4128-83ce-4da5dcd590b0,Inbound,Returns,Return request,Very poor service ,b1b9e183-eccc-4d59-89fd-38904caee55e,15/07/2023 21:19,07/08/2023 14:26,07/08/2023 15:07,07-Aug-23,VIRAR,Electronics,43990,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
fb6e85b0-1cb0-43bc-be06-b4e8084af6ed,Inbound,Returns,Reverse Pickup Enquiry,,6b4f05db-ee75-42bf-9b61-39b4444d2777,,07/08/2023 12:25,07/08/2023 12:29,07-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
15b2952d-971d-48a6-b93e-e20d4b738840,Inbound,Order Related,Installation/demo,,100704c8-944e-4001-b613-cada87f18a41,24/07/2023 20:12,07/08/2023 11:01,07/08/2023 11:02,07-Aug-23,CUDDAPAH,Books & General merchandise,4699,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
9a47e3fe-e97c-4186-a0b3-9ee475dfc3e4,Inbound,Returns,Reverse Pickup Enquiry,,3003ac91-c5c9-44a9-a2f1-9181618247a9,,07/08/2023 19:44,07/08/2023 19:44,07-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
9d536a55-eaae-43f6-832a-768ac0b90586,Inbound,Returns,Wrong,Excellent work for good behaviour and taking ??,47ee8af6-4aa1-425b-989a-0e6292572097,,07/08/2023 21:55,07/08/2023 21:59,07-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
50c0e4af-f911-4c2e-b7d1-8dd45a9cb566,Inbound,Order Related,Installation/demo,,1d948235-388e-495a-8afb-986c28209b60,,07/08/2023 23:05,07/08/2023 23:11,07-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
dd60ba8e-1d55-4e06-a39a-bd8008334d18,Inbound,Returns,Reverse Pickup Enquiry,,7e3746ac-02a0-4be9-bb14-6a21c867ef59,,07/08/2023 23:35,07/08/2023 23:36,07-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
36fd795d-8598-43b5-b686-01164b0d5ae7,Inbound,Order Related,Order status enquiry,,835b2e31-87ef-46cc-91f0-0a31d97a8a90,,07/08/2023 09:09,07/08/2023 09:09,07-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
6e8e6828-b5df-491e-8e2c-ccf87a1bf9e6,Inbound,Returns,Reverse Pickup Enquiry,,a4298c10-e071-47b7-916f-1c1f8baf691a,,07/08/2023 09:25,07/08/2023 09:32,07-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
6757ec22-1737-4bc9-9238-b4d03e90e012,Inbound,Feedback,UnProfessional Behaviour,?????? ?????? ,9cf56d96-671f-4b83-9781-d164c58c0438,,07/08/2023 14:39,07/08/2023 14:40,07-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
11248ef9-67aa-4352-a48d-9b448e2f5056,Inbound,Returns,Wrong,"In case of wrong item delivered, instead of refund it is better to deliver the correct item.",8fb23a5b-ac6b-426c-80f8-aac1aee49125,,07/08/2023 19:14,07/08/2023 22:01,07-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,2
e4c7f326-8d35-455c-9075-d1caa7213c7d,Inbound,Returns,Reverse Pickup Enquiry,good,3acd8231-efd7-427c-bd3e-fa5c296a3834,,07/08/2023 21:08,07/08/2023 21:10,07-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
d0c902c6-8ef0-458c-90a1-7fe9f18803c9,Inbound,Order Related,Delayed,,762c0651-5755-42eb-99cb-64087c790be9,,07/08/2023 17:17,07/08/2023 17:20,07-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
6bdac1b8-b5c0-4996-a04c-29cddda91257,Inbound,Returns,Reverse Pickup Enquiry,,c5b8bb80-117a-4d79-b68d-770b85a3d8b8,,07/08/2023 19:26,07/08/2023 19:29,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
a2afe237-2aa7-4f8b-91a5-8635aa94e66e,Inbound,Returns,Fraudulent User,,cf3dc618-2c7c-418f-ab13-bf80ddc97428,,07/08/2023 21:43,07/08/2023 21:47,07-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
ad276d76-78fd-4227-86c7-92b038f1a146,Inbound,Order Related,Order status enquiry,"Whenever delivery gets delayed, atleast give some compensation ",463e36ca-d780-4b19-a141-8653b046412a,,07/08/2023 14:05,07/08/2023 14:06,07-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
70415e0c-49ca-4a5d-aaaf-0dc28449ee26,Inbound,Returns,Return request,,8a63356b-7d47-4487-a575-05e1c978fb6b,,07/08/2023 14:30,07/08/2023 14:31,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
771bd69c-709a-4ff2-bb54-c9386b26a376,Inbound,Order Related,Delayed,Nice ,d0c90c70-acaa-4a11-9c07-31f0f407f91d,02/08/2023 07:38,07/08/2023 06:07,07/08/2023 06:15,07-Aug-23,PANVEL,Mobile,27999,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
b1dc0d6d-23d0-41fa-86bf-93408404e16f,Inbound,Returns,Service Centres Related,Customer service very good thanks ,67f2bd08-aaba-4579-b614-3ddc66298208,,07/08/2023 14:38,07/08/2023 14:40,07-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
bc517d6a-286e-4b84-9ed3-2c1fa3e9c09e,Inbound,Product Queries,Product Specific Information,,e0f7dd6d-a5b7-4a20-a857-f73911a840aa,,07/08/2023 21:39,07/08/2023 23:20,07-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7538efbe-ecbb-4833-9a26-70d3d01a6a89,Inbound,Returns,Missing,,e3dbb5ef-3b24-4915-8b43-4e247fc78361,,07/08/2023 09:40,07/08/2023 09:42,07-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
7de7de42-bfd8-4d26-8261-49d4eea80c73,Inbound,Order Related,Installation/demo,Good experience ,3bbcc04b-c22c-4e85-bb2b-17d8ae65bca2,,07/08/2023 05:47,07/08/2023 05:55,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
4279f113-a97a-4029-9c7e-8ae81c3989bb,Inbound,Order Related,Seller Cancelled Order,"Please ensure that your delivery agents perform their duties correctly and deliver the products to the locations specified in the app. It's concerning when, upon being asked to deliver a product to the indicated address, the agents choose to cancel the product on their own accord. This practice is highly unacceptable and causes significant dissatisfaction.",f35a70fd-762f-4d3b-82d8-7af0daa4538d,,07/08/2023 07:07,07/08/2023 07:11,07-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
9282d3f5-b8e3-4752-8f90-4a68d1582dd3,Inbound,Returns,Reverse Pickup Enquiry,,c78540fe-8082-4e45-a93a-23519657bd15,,06/08/2023 19:02,07/08/2023 08:30,07-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
8a6424e9-7aa9-4fe4-a9e8-27f338156a26,Inbound,Returns,Fraudulent User,,462fc0ee-3eb7-459f-9a94-496e248b8eb8,,07/08/2023 11:29,07/08/2023 15:48,07-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,1
ab2afe06-c362-4f18-b3e2-93ff990d4f55,Inbound,Returns,Reverse Pickup Enquiry,"Preeti provided me good assistant, the way she handles the situation is really fantastic. Good job preeti ??",1c773a90-81b8-40a8-a743-2ab7695a507c,,07/08/2023 22:54,07/08/2023 22:55,07-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
720a0f10-1dd8-4511-b3e6-514873ca5f05,Inbound,Order Related,General Enquiry,,bd1839d2-6021-4f12-8dc5-7bd345333610,03/07/2023 21:08,07/08/2023 10:51,07/08/2023 10:54,07-Aug-23,KOLKATA,Home Appliences,29999,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
47bd0bb7-d7ff-432f-bded-ccd448caac9e,Inbound,Shopzilla Related,General Enquiry,Good skills,eb9533ad-3467-4ae0-98ea-1c25a9198785,,07/08/2023 00:29,07/08/2023 00:32,07-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
d36830ee-40a5-40e2-a813-a82879fd9473,Inbound,Returns,Wrong,,3903251f-f5b2-4ffe-81f5-b2af5dc9c661,,07/08/2023 16:52,07/08/2023 16:53,07-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
17889d9b-4dcb-4fa4-b537-ebf8cd3c98f1,Inbound,Product Queries,Product Specific Information,kindly remove the restriction of sending OTP for Shopzilla delivery.  Delivery boys calls any time during office hours,cd62315b-00d2-4140-910b-29e2d4cbf6ce,,07/08/2023 20:53,07/08/2023 21:04,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
6f6c0bb6-bde5-4cb9-b164-58533aa84468,Inbound,Order Related,Delayed,,de1a7000-f64e-4354-84fb-8f2e3d953d2f,21/07/2023 22:12,07/08/2023 09:30,07/08/2023 09:56,07-Aug-23,PUNE,Home,149,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,4
57430c20-074c-4232-b28a-7ebd098250ab,Inbound,Returns,General Enquiry,,1c0f3e60-4881-4baa-9490-bc3e101a74f7,,07/08/2023 08:18,07/08/2023 08:19,07-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
ee211c4b-f2cd-4a20-9f82-8251c070cb22,Inbound,Cancellation,Not Needed,,2f27aba9-2ad7-486b-8459-7c4504e9dd63,,07/08/2023 19:39,07/08/2023 19:50,07-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7db3e5f8-7532-4bdf-8ed9-0590c892e8fd,Inbound,Returns,Missing,,fc7ce7a4-3b42-49c2-859c-1ec1f5af336a,,07/08/2023 13:03,07/08/2023 13:08,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
f1fc8c6d-af8d-4e14-9204-930170050bf6,Inbound,Refund Related,Refund Enquiry,Gpod,3344cc3c-6d4a-49a3-ba82-951157a3d24d,,07/08/2023 19:10,07/08/2023 20:04,07-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
d18d3fd2-865a-40c0-bdee-77723e21c991,Inbound,Returns,Fraudulent User,good behaviour very understanding.,96c561da-09a8-4f65-9c01-5b4368631d5a,,07/08/2023 22:23,07/08/2023 22:24,07-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
886c6267-61d1-46a6-b1d1-c8b0a55c9b50,Inbound,Offers & Cashback,Other Cashback,Very good ,a2af3daa-6d0d-4140-ab81-3a966b900ae8,29/07/2023 10:13,07/08/2023 17:42,07/08/2023 17:48,07-Aug-23,SIKANDRABAD,Mobile,699,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
ec32f52b-52bc-4cd6-9aa0-ebc146d09ba3,Inbound,Order Related,Order status enquiry,Consultant was excellent and resolved my concern instantly ,4df88472-4cc7-43d7-b9b6-2ab5422dbe16,,07/08/2023 08:09,07/08/2023 08:14,07-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
17d1c3a6-d6b7-425f-b60b-7c99e2ffb274,Inbound,Returns,Reverse Pickup Enquiry,Happy,512f4058-6873-4e11-acb1-dfb5b9ca8b78,,07/08/2023 11:05,07/08/2023 11:06,07-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
9a941aaf-d590-461c-87a3-a917fa8c70e9,Outcall,Returns,Return request,Thanks Shopzilla,a247d1cd-0c96-46e8-b264-2b91315917fe,,07/08/2023 15:10,07/08/2023 15:19,07-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,4
cfa50e94-13b9-4a6d-a880-9dd598258831,Inbound,Order Related,Invoice request,,bbc41114-ec3f-412f-85c4-3d925e0b357e,,07/08/2023 18:57,07/08/2023 19:02,07-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
162e4c60-4fba-4ca1-9862-5e77569f4e42,Inbound,Returns,Missing,,f7a48f3f-1214-48fb-a203-647fe58d8f82,,07/08/2023 20:38,07/08/2023 20:51,07-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,4
973b0a96-38b5-4937-a3da-dbe723ea73a5,Inbound,Returns,Reverse Pickup Enquiry,Customer service is best for my idea,403763ca-1701-4251-a747-413e529a17d8,,07/08/2023 20:44,07/08/2023 20:46,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
bb6976ae-cb39-4259-937f-404808cf08c4,Inbound,Returns,Reverse Pickup Enquiry,,88c7a2be-9ce0-40e9-8191-711b4c281f4d,,07/08/2023 09:05,07/08/2023 09:06,07-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
9691f1a5-fdfb-4491-ab58-45b6a8c35cac,Inbound,Shopzilla Related,General Enquiry,,22eff141-a134-40d7-ae71-25433d7f5280,,07/08/2023 19:20,07/08/2023 19:28,07-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
cec97cc7-079d-436b-aed2-699253524282,Inbound,Order Related,Delayed,"Was unable to update my mobile number as it was already available on other account, this policy can be updated",b6ba0c8f-ce26-4529-9bd2-543fdd4676da,,07/08/2023 20:59,07/08/2023 21:10,07-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3658801c-6e96-4922-9103-bdd65eb5bdba,Inbound,Returns,Reverse Pickup Enquiry,Worst service ever received ,35cc95ca-7366-487e-ab73-0d1a51a6c90d,01/08/2023 14:02,05/08/2023 09:40,07/08/2023 10:02,07-Aug-23,GHAZIABAD,Books & General merchandise,999,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
2d90e961-7da4-4bf7-afeb-8002f95f32a2,Inbound,Returns,Fraudulent User,,2d2a9bfc-e237-4a18-bdda-b3d1d77ed32e,,07/08/2023 16:35,07/08/2023 17:00,07-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
8c283418-fe78-49d2-9c7a-289ff2d3ed1d,Inbound,Order Related,Installation/demo,,40c6115c-a3e5-4ff4-94e7-ffcc6d726523,,07/08/2023 19:28,07/08/2023 19:31,07-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
580c76d8-5e26-4209-aa4f-f47558230453,Inbound,Returns,Missing,,36dd814c-5ca4-46ac-b86f-6bc46084d2af,,07/08/2023 20:35,07/08/2023 20:35,07-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
69b129a1-029f-4010-8985-4e03fa0d4f72,Inbound,Product Queries,Product Specific Information,It's ok,0713e176-0833-407a-a65c-592b11e1863c,,07/08/2023 22:01,07/08/2023 22:02,07-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
d6896fb8-bc6c-4537-9e54-78e40feb52da,Inbound,Returns,Wrong,,c8afb0a6-5814-42b8-8ae0-4b8060138e3b,,07/08/2023 14:22,07/08/2023 14:45,07-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
4378fab4-06ff-412a-a983-4cdcd31a87c2,Inbound,Refund Related,Refund Enquiry,,9b7f2b9f-6299-4f6e-a99c-91ce4a7add95,,07/08/2023 18:22,07/08/2023 18:23,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
621360bd-cce7-4fb0-ac18-72d0020c2186,Outcall,Returns,Reverse Pickup Enquiry,,d432d480-9aea-4811-b90c-dd58d6dc2fd0,,07/08/2023 20:13,07/08/2023 20:18,07-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
70c88b96-5a3c-43d8-9c40-c6258f392db1,Outcall,Returns,Return request,,0413cff0-8992-45e9-a306-a8031cda5a33,,07/08/2023 21:41,07/08/2023 21:43,07-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
d87992d6-c51b-4c20-9d58-126bfb21499e,Inbound,Shopzilla Related,Shopzila Premium Related,,121e5d64-8a52-4869-acbb-06aff6bbc53e,,07/08/2023 08:41,07/08/2023 08:52,07-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
c685dcb4-a1b4-404f-94a3-a6091443cffc,Email,Payments related,Online Payment Issues,,331575b0-6f07-483c-9c37-dad5c386b6e6,,07/08/2023 11:57,07/08/2023 14:12,07-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
243cd878-0d39-45c0-af1e-83ad22dd8816,Outcall,Returns,Fraudulent User,,c58d06de-93bb-47e3-b65f-cf47b200e2ec,,07/08/2023 17:26,07/08/2023 17:32,07-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
d202fa0e-ddc9-466a-a749-9dfdc3ebca58,Inbound,Shopzilla Related,General Enquiry,,e7ed4b5b-162a-43d7-a4ce-86ec8d9a4be1,,07/08/2023 18:02,07/08/2023 18:10,07-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
187597cf-0e0c-41f8-9107-991b124d1c33,Inbound,Returns,Missing,Good ?? ,9f32df26-ceb5-4e82-80e1-e0058f095aee,,07/08/2023 18:22,07/08/2023 18:25,07-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
ff4639ef-b72e-4f5f-95d9-0daf16fcb876,Inbound,Returns,Wrong,,1c1e2089-f4f4-498c-b0a9-374f68cf2bd1,19/07/2023 21:04,07/08/2023 07:40,07/08/2023 07:44,07-Aug-23,NAGAUR,Electronics,1499,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
be0fff91-4a3f-4775-a9d9-b8eacc6484af,Inbound,Order Related,Delayed,Good ??,af81b269-0b2d-474f-bfae-8d75488bf984,,07/08/2023 19:39,07/08/2023 19:42,07-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
d9e3237b-dcaa-4752-b726-f3ef466b8768,Inbound,Returns,Fraudulent User,,1e32837e-2a71-4451-adc3-6f4ffe85952a,,07/08/2023 10:20,07/08/2023 10:23,07-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
d6453808-09f6-4535-a695-bf9905d11092,Outcall,Returns,Reverse Pickup Enquiry,Good,c335aacb-e378-4707-813a-692cfd412eef,,07/08/2023 14:10,07/08/2023 14:12,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
e223ee41-dd14-4a08-adcd-fa3dc301d75c,Inbound,Returns,Reverse Pickup Enquiry,,15de14b5-6c16-42cd-8800-8008fe82abbf,,07/08/2023 18:14,07/08/2023 18:32,07-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
bf0e5ff7-139b-42df-b04d-bccb3685857a,Inbound,Cancellation,Not Needed,,fcdfe6be-f5f0-482d-906a-2d4ffbd046d9,,07/08/2023 18:58,07/08/2023 19:00,07-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
5c6585ae-6cb6-493f-be45-dd4d6e1d2d91,Inbound,Returns,Return request,,34e9cca2-dd4f-4f64-a03e-7d72d73af941,,06/08/2023 17:06,07/08/2023 12:09,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
4f69080a-a07c-44e1-a02c-c306160c18d6,Inbound,Order Related,Installation/demo,,0ef53f59-6254-41e4-ad18-3950327059fc,,07/08/2023 08:27,07/08/2023 08:28,07-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
ea11d290-893f-4a9b-95ba-3b90ec0cf7dd,Inbound,Returns,Reverse Pickup Enquiry,Good talk customer service ,d34c17a1-cfeb-4880-a917-6d83bfd5a701,,07/08/2023 10:17,07/08/2023 11:08,07-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
390e7f13-983b-4c40-bd2e-e14dbb8ba399,Inbound,Order Related,Delayed,Wrost experience from Shopzilla ,2a990e01-f808-4a04-87a5-fe324f3e4111,,07/08/2023 08:53,07/08/2023 16:49,07-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,1
4e505a66-b9f1-4919-ac89-e11509f4bb15,Outcall,Order Related,Delayed,,a6573b35-473c-45c1-b636-a2860bcec73e,,07/08/2023 12:59,07/08/2023 15:44,07-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3df1588d-0ade-4d1c-88f1-f5cb70df50a6,Outcall,Returns,Reverse Pickup Enquiry,,5a18c4d1-a014-402d-a733-2b531f7bc696,,07/08/2023 14:07,07/08/2023 14:12,07-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
157519eb-7df6-4494-b411-89fd7c18e169,Inbound,Payments related,Online Payment Issues,,76eb21a0-67cb-4f2d-a8f0-1a4da2f1106e,,07/08/2023 14:40,07/08/2023 14:43,07-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
4b5f508d-691c-432e-885b-cb3b8cfdd6ef,Inbound,Order Related,Invoice request,,ac7306d1-4e00-4371-ab12-ad73029be5bc,,07/08/2023 16:44,07/08/2023 16:48,07-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
92f5870d-735c-42e3-9429-1c1f0434d3f0,Inbound,Order Related,Order status enquiry,Ok,f222fabd-1787-40be-9c4e-ca31bdcaac8a,,07/08/2023 23:47,07/08/2023 23:50,07-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
bf94f5f5-a07c-43b0-8a91-90987b7fbbe9,Outcall,Returns,Reverse Pickup Enquiry,,71b8ef6c-4c1c-4566-aeeb-0dae2d9711f1,,07/08/2023 14:34,07/08/2023 14:37,07-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f858cd6d-1e0c-4cea-a909-ace1595924d8,Inbound,Order Related,Order status enquiry,,2de96434-9cdd-4e89-a0cf-f9e725228b71,,07/08/2023 14:31,07/08/2023 20:18,07-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
1fc865c3-0832-47fe-a265-aab13affc5fb,Outcall,Payments related,Payment related Queries,,b23e1027-dfb6-4253-a2c4-80d6d3ecd280,,07/08/2023 00:37,07/08/2023 01:16,07-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
9f98c31c-c7d3-4acc-940b-e53b00215ffa,Inbound,Returns,Product related Issues,Thank you Shopzilla,ec94d0e9-2f0c-43d9-a42f-587d27397b1f,,07/08/2023 08:26,07/08/2023 08:28,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,4
4891d332-45a6-4566-a7bf-f77fe03b4973,Inbound,Order Related,Invoice request,,d57626fc-909d-45a4-8260-802f4a70471e,,07/08/2023 13:17,07/08/2023 13:20,07-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
ec82a7d5-c3a1-47b7-b62d-a09acd4cd1f7,Inbound,Returns,Reverse Pickup Enquiry,Good job,14e1c1f5-5211-4a29-8bcd-8ca290d409a1,,07/08/2023 08:42,07/08/2023 08:44,07-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
6c838f8c-f4b2-482a-be7b-5ddeb136c6a3,Inbound,Returns,Reverse Pickup Enquiry,,f740f023-ace6-4259-96f4-965da3b87001,,07/08/2023 11:11,07/08/2023 11:20,07-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
d7feacfb-bc55-49ae-b6a8-efc3fad3f088,Inbound,Returns,Reverse Pickup Enquiry,,dbbf2b22-2fb0-4abf-82b5-1f9e3b4b257f,,07/08/2023 11:45,07/08/2023 11:48,07-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,2
66097004-af6d-47f3-abc8-ac5fefee7f60,Inbound,Returns,Return request,,676c4b4e-3b99-4d0a-86a8-9c1a16298b81,,07/08/2023 16:28,07/08/2023 16:32,07-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
121259b0-9e74-4328-a8fb-326360c85d86,Inbound,Refund Related,Refund Enquiry,,7cdf1374-7008-4add-80ed-f1e6b197fc84,,07/08/2023 09:50,07/08/2023 09:50,07-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,4
87943195-a0a9-441a-913c-511ce8b08145,Inbound,Returns,Return request,,4d4f4ed0-f571-49f3-92e0-7b7fbf32c050,,07/08/2023 11:47,07/08/2023 11:52,07-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
f562a2b6-2331-4aa9-b153-10b924841613,Inbound,Returns,Service Centres Related,,aeed937f-18c4-476e-97c7-2d5ae9e10ad7,,07/08/2023 13:49,07/08/2023 14:18,07-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
9353f79e-2db8-4144-8ded-82e270b7a8f4,Inbound,Refund Related,Refund Related Issues,Overall good response ,49b01bf2-8f3b-49e1-ba0a-36bb7b0cd630,,07/08/2023 15:39,07/08/2023 17:53,07-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
3fa3618d-0d5f-4ee8-9e14-87b40b58d704,Inbound,Returns,Return request,,5d81f94d-6f78-4002-a9ec-d9cce9f84da0,,07/08/2023 21:09,07/08/2023 23:19,07-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
1d4b3b7a-07b6-4dfb-8ea5-b7e1540c4874,Outcall,Order Related,Order status enquiry,,62e02e7e-fa17-4647-98b8-f402107f79a8,23/07/2023 17:13,07/08/2023 18:08,07/08/2023 18:28,07-Aug-23,AHMEDABAD,LifeStyle,445,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
04626e27-f911-4475-9cc1-0f2da04b828d,Inbound,Order Related,Delayed," Executive was not at all responsive, I have addressed my issue multiple times but she was not responding. I again and again had to ask her if she is there on call and she didn\u2019t provide me any information related to my query so at the end I had cut the call because I was frustrated.",59d4bf53-793b-484f-818a-719fcf841349,,07/08/2023 10:28,07/08/2023 10:39,07-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
28f95797-f03a-460e-b4fb-40b108d98979,Inbound,Order Related,Installation/demo,,eec8a0dd-086f-4f2d-a07d-94c0c9ed6062,,07/08/2023 12:33,07/08/2023 12:44,07-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4dbe8c37-cdbb-41f4-9c24-98aa5743cd14,Inbound,Returns,Reverse Pickup Enquiry,,14d6a38c-bd64-4125-81c6-31342210ba8d,,07/08/2023 14:03,07/08/2023 15:33,07-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
01fa64af-3e82-44bb-a0a6-55984bb21934,Inbound,Returns,Return request,Good customer service ,fc5d7a07-5530-44d1-bee0-437ce7aea645,,07/08/2023 14:19,07/08/2023 14:31,07-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
77f098d7-43dc-41df-a742-786a50da1915,Inbound,Refund Related,Refund Enquiry,,6b76ffb5-a3a3-4978-beb7-98a2c3fcd7e3,,07/08/2023 08:58,07/08/2023 09:03,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
36e20eb1-1faf-4187-afaf-a4be67c4d80b,Inbound,Returns,Reverse Pickup Enquiry,,bb205e47-db1f-4d45-9694-611ea82fdebb,,06/08/2023 14:06,07/08/2023 10:11,07-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
d0497848-4e3a-46fe-98a7-f170b7210fc0,Inbound,Returns,Reverse Pickup Enquiry,,31b4d683-1f00-4781-8908-39bd8643e9d3,,07/08/2023 18:15,07/08/2023 19:19,07-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
f0c3f499-900b-4d2e-b157-19694736cc7e,Inbound,Returns,Wrong,Thanks,b46efa77-9602-4d7b-9a1f-dad8c7fc11ff,,07/08/2023 13:49,07/08/2023 22:28,07-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
5f853965-009d-49cd-a6fb-6f2c3a0441db,Inbound,Order Related,Delayed,Good,ff96c7c5-973f-47cd-95b2-7237f875e9d5,,07/08/2023 13:07,07/08/2023 13:19,07-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
be3e27d1-13c0-49ea-9c22-90b77a097c6c,Inbound,Product Queries,Product Specific Information,,5118d8e0-eba3-45c2-b5ef-aefed32eb41a,,07/08/2023 00:13,07/08/2023 18:53,07-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
7487b26e-28c3-4a8c-b75c-7c4dae24a119,Email,Order Related,Installation/demo,,c8359603-3a64-4fac-9d39-1033fbc5380b,,07/08/2023 12:25,07/08/2023 12:26,07-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
892714d7-3d6e-4748-8f2b-c02ae240a4b8,Inbound,Returns,Reverse Pickup Enquiry,,20bf5380-f73f-45c3-9fd2-5e2bbb55ffc1,,07/08/2023 17:07,07/08/2023 17:32,07-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
ad66a90f-88f5-4d11-bb0e-dd430bb9b87c,Inbound,Returns,Reverse Pickup Enquiry,,e9e7c85c-fac3-40b6-9660-0903f6f6e2b0,,07/08/2023 17:43,07/08/2023 17:44,07-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
29c73a2d-b7f9-4121-a502-85bf7707f016,Inbound,Returns,Return request,Nice one,d29c54da-101e-4de8-8672-40212b2af37e,,07/08/2023 22:20,07/08/2023 22:22,07-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
e4e76f24-20a7-4b37-9cf1-8f5f72b0421d,Inbound,Returns,Reverse Pickup Enquiry,,bb7cf41e-78c7-4a58-8244-7819f16c8018,,06/08/2023 22:02,07/08/2023 01:35,07-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
46299de7-41e7-4685-bc62-a84858a78698,Inbound,Order Related,Seller Cancelled Order,,4b4175a1-5f7f-49a8-a664-6534248aaaee,,07/08/2023 13:38,07/08/2023 13:57,07-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,4
fb061d8e-1923-467c-ada2-d69a12069e90,Inbound,Product Queries,Product Specific Information,,97eb8cd6-f3e7-4217-b831-010669944eed,,07/08/2023 15:38,07/08/2023 15:53,07-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
11e2fdea-9573-4c3b-ab23-82f26f690b06,Inbound,Returns,Missing,Customer   time tk hold na rkhe,883dabc1-18cb-4cb8-955a-502fbc953ce0,,07/08/2023 21:37,07/08/2023 22:25,07-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
ca17f6ea-6657-414b-a4ef-01ac061fcf09,Outcall,Order Related,Order status enquiry,,a859283e-b28b-4865-bace-a4aeac243abc,04/08/2023 00:06,06/08/2023 14:46,07/08/2023 14:27,07-Aug-23,PAONTA SAHIB,Mobile,11499,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
57e9303d-af7d-4a3d-a54f-42005213015f,Outcall,Returns,Return request,Thankyou for returning my product.,e404ee76-ec9e-4cb7-aefc-311184c77969,,07/08/2023 08:03,07/08/2023 08:06,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
e8b16e8a-500c-438b-ae67-d606f10122b7,Inbound,Payments related,Online Payment Issues,,628851f9-5a21-483e-822e-87fc59eb56d9,,07/08/2023 11:35,07/08/2023 11:36,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
e3233208-dffc-4f12-a54c-2fbf53253eda,Inbound,Order Related,Installation/demo,,e90977f6-dea9-478c-807a-c0c817a2c320,02/08/2023 19:25,07/08/2023 09:24,07/08/2023 13:13,07-Aug-23,VISHAKHAPATNAM,Home Appliences,8999,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
cd9cad83-676f-4f75-be08-1c92e07fac8b,Inbound,Shopzilla Related,General Enquiry,,0488c62f-b405-45fd-b961-b4cd3fd5b1d7,,07/08/2023 17:43,07/08/2023 18:03,07-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
9d608ffc-6bea-4468-8bf7-a5ea5952f25f,Inbound,Returns,Reverse Pickup Enquiry,,d500d31d-4309-4b2f-959a-5f8f095d8667,,06/08/2023 11:21,07/08/2023 15:42,07-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
501ff4d0-c2cf-4b91-8e48-3fbc496119fd,Inbound,Order Related,Order status enquiry,,231b4be4-5077-47d6-8597-4a88210a9cb2,,07/08/2023 18:28,07/08/2023 18:31,07-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
09b9acdd-cff8-457d-9b0f-9fb1431e0d36,Inbound,Returns,Reverse Pickup Enquiry,,f969c911-146d-478a-bc14-4fc9ad8e6bfd,,07/08/2023 16:42,07/08/2023 17:41,07-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
579cadcf-d5f8-447e-a3eb-9f0f64c6e282,Inbound,Order Related,Installation/demo,Service more than fast,5d81d823-9976-41de-be9b-a89348319b25,,07/08/2023 18:16,07/08/2023 18:19,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
5f9e4d2a-e4c3-424d-be37-bca2e0b20102,Inbound,Order Related,Delayed,Bahut acche se ,ab078aeb-49ce-4af2-bdb1-f094f437d6de,15/07/2023 14:04,07/08/2023 13:08,07/08/2023 13:10,07-Aug-23,ROORKEE,Electronics,999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
385d127b-250b-4371-ad36-4b5c64b06daa,Inbound,Order Related,Delayed,Very good ,15ba07f4-9576-444e-b81e-f0da2475afbb,,07/08/2023 19:37,07/08/2023 19:41,07-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
e915c32e-99a1-4352-b66f-0f382c6bcc59,Inbound,Order Related,Priority delivery,,c811933f-a5a3-485f-90f6-0655c2665146,,07/08/2023 22:49,07/08/2023 23:40,07-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
371c5819-cdce-45c0-ac2f-519b2fbdc52c,Inbound,Returns,Reverse Pickup Enquiry,Both the agent i contacted with are providing different information I bought a product 4 days back i opened it today and it was a spoilt product with a way back manufacturing dateI contacted them immediately and they are saying you contacted 4 days later nothing can be doneWhereas no days are mentioned on terms and conditions ,91a38b2e-3fd4-4de9-805b-91c878135ce1,,07/08/2023 22:37,07/08/2023 22:46,07-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
e867c102-f95d-4364-8c84-9b108d04879b,Inbound,Returns,Reverse Pickup Enquiry,,0cc78c9f-420b-4864-8868-940964f3553c,,07/08/2023 05:37,07/08/2023 05:39,07-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
622eec44-d3a2-4ff3-a703-881b66c53740,Inbound,Returns,Wrong,,ba4b9423-c17b-40b6-872d-a09957bdd139,,07/08/2023 20:37,07/08/2023 20:38,07-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
6a0f67f3-750a-4af2-be8d-23a541927d08,Inbound,Payments related,Payment related Queries,,37024b0d-e6c9-4ad4-9dbd-733fd0bec02b,,07/08/2023 22:11,07/08/2023 22:16,07-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
c6810892-2d79-465c-b714-f9c6e8ac712d,Inbound,Refund Related,Refund Related Issues,Nice,2af3ef94-1e67-426f-8042-620a0ae0941d,03/08/2023 14:01,07/08/2023 08:07,07/08/2023 08:08,07-Aug-23,VADODARA,Furniture,8995,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
66ca8037-45a7-4b01-a974-b1c90a073ad1,Inbound,Returns,Reverse Pickup Enquiry,,99310f28-cfe5-411d-abbe-0ad9bc7a4ebf,,07/08/2023 14:05,07/08/2023 16:31,07-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
fb0ef39c-c61f-4f06-9955-97fb16f53895,Inbound,Returns,Wrong,Why are you not picking up my product ,9814b06c-af49-4b9f-bc7a-f08f1b2b4191,30/07/2023 17:32,04/08/2023 14:30,07/08/2023 22:58,07-Aug-23,AHMEDABAD,Electronics,2585,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
498b785f-8deb-45b1-a727-ca106467433f,Inbound,Order Related,Delayed,,8a443e36-03dd-4829-97f2-1a47e7928853,,07/08/2023 18:44,07/08/2023 19:13,07-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,4
4a65ca55-3f58-4bf8-aa86-c31df152d483,Inbound,Product Queries,Product Specific Information,,efb66d7a-31bf-4097-8268-775d4b89d2e1,,06/08/2023 23:47,07/08/2023 00:01,07-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
3d0dfbc2-a247-409d-8c95-bf79658b0d75,Email,Feedback,UnProfessional Behaviour,,cc010824-36c7-43fe-b2eb-ae6b5e4513ee,,07/08/2023 08:16,07/08/2023 08:20,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
89d9bfb5-85df-432c-bc93-a1347155fefc,Inbound,Refund Related,Refund Enquiry,,4c8cf9fe-d4a2-4eb2-afc3-f47717474aa1,,07/08/2023 08:36,07/08/2023 08:43,07-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
07a93a63-edca-48d2-93c0-51256f006193,Inbound,Order Related,Delayed,My issue is not resolved for last three days.this is fifth such an incident.,261be793-bf9a-4c26-a839-b2a48075f305,03/08/2023 14:30,07/08/2023 14:20,07/08/2023 14:29,07-Aug-23,AHMEDABAD,Mobile,25999,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d2c34f33-65e7-4eca-807f-d7629c0f16d1,Inbound,Order Related,Customer Requested Modifications,,85d9c706-40dc-4ade-90d1-d666fe4226d6,,07/08/2023 00:51,07/08/2023 00:52,07-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
d970e780-dac9-43f0-a225-269d068ee38a,Inbound,Order Related,Seller Cancelled Order,Really disappointed about the service of Shopzilla. Delivery agent cancelled my order without my confirmation. Really a bad user experience,18bc9837-9aa2-4064-9f4c-fad37e2edbcd,,07/08/2023 08:42,07/08/2023 11:39,07-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
49e6b05e-2e55-4177-8400-6ae89ce26c1d,Inbound,Refund Related,Refund Related Issues,,292a24c8-f0a7-4b3c-8433-4aae35f8065c,,07/08/2023 22:19,07/08/2023 22:20,07-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,3
3e85d5ad-4398-4cfd-acac-ae378ac15c59,Inbound,Order Related,Delayed,,986df9f2-d102-4813-8801-9acb2ee44edb,03/08/2023 17:30,07/08/2023 11:28,07/08/2023 11:36,07-Aug-23,THANE,Books & General merchandise,253,,Anthony Smith,Mia Patel,John Smith,>90,Morning,2
80f537e1-6293-4713-841d-94eadf8eef5d,Inbound,Returns,Exchange / Replacement,,b1f34917-ada3-4af6-a6ef-34de14118079,,07/08/2023 22:05,07/08/2023 22:12,07-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
d29a481d-93e2-4dcc-b4b7-36191a7ae8b4,Inbound,Returns,Return request,,0edf58ed-80d0-461d-8222-967bbeda74c9,04/08/2023 00:47,07/08/2023 21:23,07/08/2023 22:05,07-Aug-23,THANE,Electronics,1499,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
1ec5058f-aa90-44b3-87e0-844ccdb36071,Inbound,Order Related,Order status enquiry,,b27d50bf-2ffa-4e90-9a7e-dd94aa9dd822,,07/08/2023 11:29,07/08/2023 12:39,07-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,4
5e227dac-d988-434c-bb0e-ba58ee441067,Inbound,Returns,Fraudulent User," Really the coustomer care survice awesome,i really satisfied with her .. thanks ?? supporting me",73398fd6-c30e-41b0-9e39-928d85c45e1c,,07/08/2023 10:58,07/08/2023 11:02,07-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
e49867b6-f226-4da9-852a-9b301e424313,Inbound,Refund Related,Refund Related Issues,,c1c5cf91-95cb-40f3-bcf9-1eaab02e11df,,07/08/2023 13:55,07/08/2023 13:56,07-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
a221c428-0db1-49f5-9fff-f9cd7c0c8146,Outcall,Cancellation,Not Needed,,870a4bc4-7470-4e77-9c14-1b51e242919f,,07/08/2023 10:01,07/08/2023 10:02,07-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c549438b-e601-4b00-9e99-769a57f64d09,Inbound,Payments related,Online Payment Issues,Nice ,caa16ac2-5b62-4fba-bf84-664768b149c3,,05/08/2023 23:12,07/08/2023 11:30,07-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
ffe201ea-9ce1-481c-998c-6a0584e2e86c,Inbound,Order Related,Delayed,,174169dd-dc2a-4528-828e-679f69fd46a9,,07/08/2023 20:02,07/08/2023 20:47,07-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,4
942d4b77-39d4-4fe5-8b8d-49b465694cb4,Inbound,Returns,Service Centres Related,,5cfe2056-6cc6-4a73-a3a1-75c6241e5268,,07/08/2023 00:38,07/08/2023 09:49,07-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
72ab4673-dbe1-4ce5-b64a-fac7549893b1,Inbound,Order Related,Customer Requested Modifications,,a3ee6bd3-8575-42d4-91af-cc64e5889359,,07/08/2023 09:43,07/08/2023 09:46,07-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
f9ae7ebf-ff78-43a2-9276-bc83e5f871e7,Inbound,Order Related,Order status enquiry,,00c56a14-729c-4225-a5bc-49c6610eda94,,07/08/2023 14:56,07/08/2023 14:56,07-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
6b976a08-2fd7-4863-8d12-8b5a0094ea61,Inbound,Returns,Reverse Pickup Enquiry,,bdd0e062-db94-4cd1-bd3b-80263fa870b5,,07/08/2023 16:46,07/08/2023 16:56,07-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
2c005713-963e-447f-b244-bbf3ee0ddd3f,Inbound,Returns,Reverse Pickup Enquiry,,453723d4-d894-4869-b413-0ecd5d325abe,,07/08/2023 20:17,07/08/2023 23:00,07-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
896e65f4-265a-4fb1-8fab-50cb17f18896,Inbound,Shopzilla Related,General Enquiry,,b5d5d732-4d1f-453a-804c-a07c206cc7c2,,07/08/2023 13:15,07/08/2023 13:49,07-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,4
28ef92d0-a582-4e4e-8003-64489bd4c3a8,Inbound,Shopzilla Related,General Enquiry,Mahek was a superstar ,11de7c57-fa3c-4180-9db3-33f18ecfd80b,,07/08/2023 21:15,07/08/2023 21:18,07-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
80eb0200-8b92-4983-8ace-ac9f682c5072,Inbound,Returns,Fraudulent User,,b9ed14b3-77e7-4c28-82d1-ac68c7e31fae,,07/08/2023 11:04,07/08/2023 11:10,07-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
fc02c66c-4e9f-4ff2-a41e-219f7d9ee691,Inbound,Returns,Return request,,1fc71440-39d5-4053-a395-8269a4c9c47b,,07/08/2023 10:54,07/08/2023 10:56,07-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
458545d1-f092-4e34-a615-2766985e44bb,Inbound,Returns,Missing,,4b77dff6-3109-4c3d-ba9b-5ffa2b7145aa,,07/08/2023 10:46,07/08/2023 10:50,07-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
ade0897e-3719-4671-b3dd-edede406aa5a,Inbound,Returns,Fraudulent User,,19c94d72-890e-4905-919d-74b58863426c,,07/08/2023 19:55,07/08/2023 20:16,07-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
c3fd15da-bc71-404d-919b-51a8e1c531fb,Inbound,Order Related,Installation/demo,,de432472-3d51-48e7-8342-302cdd1019a2,,07/08/2023 12:46,07/08/2023 12:52,07-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,4
85431936-4a89-48f9-a806-f2d11f1afb52,Inbound,Returns,Service Centres Related,,74754c9c-db40-4089-af02-7a1690720b2e,,07/08/2023 00:51,07/08/2023 01:05,07-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
fdf19e53-805d-4f64-9e20-8435a3e54497,Inbound,Returns,Reverse Pickup Enquiry,,d0aa7da0-0c10-488e-b314-f1e1e08af9e9,,07/08/2023 12:49,07/08/2023 12:50,07-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
638049fb-b3d1-4743-8ae2-545bd5d14d7c,Inbound,Returns,Reverse Pickup Enquiry,,161a7066-f01c-478c-a873-d9503b26e139,,07/08/2023 17:18,07/08/2023 17:19,07-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
56f4dff7-8aac-4b8a-855d-bfd76858dfbb,Inbound,Order Related,Delayed,,095eac2b-6f62-4df5-9fc4-9a93c7b059e0,25/07/2023 21:43,07/08/2023 14:54,07/08/2023 15:20,07-Aug-23,THRISSUR,Home,480,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
e8fe652e-fc73-4cc9-ad31-ee7dfc0798de,Inbound,Shopzilla Related,General Enquiry,,c85c9ee0-fa47-4763-ab2a-c79cf723bc1e,,07/08/2023 00:54,07/08/2023 00:55,07-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
15b6a21f-af45-450a-9b47-ac7a49a68f53,Inbound,Returns,Reverse Pickup Enquiry,,2a0b17ee-1a9a-4acf-b483-53fc98706a34,,07/08/2023 09:46,07/08/2023 09:47,07-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
dd04d50b-b951-441b-999c-3dbb614eb430,Inbound,Returns,Wrong,,3b65e0ff-44d0-4295-a52d-1adca858a080,,07/08/2023 12:47,07/08/2023 13:23,07-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e6dc82db-f710-4c7a-9993-bbf954993606,Inbound,Returns,Reverse Pickup Enquiry,very well solved our problem thank you Shopzilla,2d6b346e-dba5-4176-95f5-3dc81e45cbb4,,07/08/2023 14:47,07/08/2023 14:56,07-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
b418f9d3-0e5d-4300-833c-43dcde5394d7,Inbound,Returns,Return request,,d2299e1b-374d-4210-9281-e13fa366c882,,07/08/2023 19:42,07/08/2023 21:27,07-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
b3b1d599-34fe-4b22-8bc0-69652a964f9d,Inbound,Returns,Damaged,,243dfc50-b151-43e9-92bd-704a8990b672,,07/08/2023 23:40,07/08/2023 23:44,07-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
14b4dc40-0f65-4f46-843e-51b18aef6c52,Inbound,Order Related,Order status enquiry,,a400bc5d-aaad-498e-8b4c-f478a0c75a20,03/08/2023 16:16,07/08/2023 19:14,07/08/2023 19:18,07-Aug-23,LUDHIANA,Electronics,74990,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6b1cb288-62aa-498e-bf0d-2a4aed9f8c9a,Inbound,Returns,Return request,Good work,df64b3e3-c723-4b1b-8c48-b920fbca7a85,03/08/2023 21:50,04/08/2023 20:25,07/08/2023 16:59,07-Aug-23,LUCKNOW,Books & General merchandise,629,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
5f21a9cb-8f7a-4f64-a207-3a3d96b923ab,Inbound,Returns,Missing,,988210ea-6d61-4f81-afc1-408075d4b557,,07/08/2023 08:37,07/08/2023 08:54,07-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
bfd56812-148a-47e1-abe6-87a4a85b5469,Inbound,Product Queries,Product Specific Information,My problem is not resolved ,b07a884a-fe0f-4479-bbdc-1e11cf0d1402,,07/08/2023 11:51,07/08/2023 12:11,07-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
e57fb9c7-49b8-4a84-8161-74db0d08507b,Inbound,Shopzilla Related,General Enquiry,,ea702178-55cb-4c04-a796-a60900bac965,,07/08/2023 19:19,07/08/2023 19:20,07-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
260dbee8-28d6-4174-b58f-6c4d7a938b4a,Inbound,Returns,Reverse Pickup Enquiry,,9082b82d-9d0a-43cb-9906-abff9cda7653,,07/08/2023 20:47,07/08/2023 20:48,07-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
500d2be6-4c1b-4cf2-9f69-81c7b657a25a,Inbound,Product Queries,Product Specific Information,,a0874606-a823-4f33-ba86-6912fb0e1818,,07/08/2023 22:18,07/08/2023 22:20,07-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,3
7cc15fa9-ae78-47d2-bd8f-07c050c7643b,Inbound,Returns,Return request,,36714b0e-24af-4ac9-9440-73870d3c2b42,22/07/2023 08:48,07/08/2023 08:11,07/08/2023 08:13,07-Aug-23,MORADABAD,Electronics,1299,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
307f95ab-81ab-4be3-8340-b6aa2fa94872,Inbound,Returns,Technician Visit,,1816678a-986b-494a-8bf3-ed1ffa301051,,06/08/2023 14:08,07/08/2023 11:49,07-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
7a02220d-17b7-4877-b576-1f28e6bd9cab,Email,Returns,Exchange / Replacement,,83847e3f-bce2-4e43-9f8b-ab5ee38e69a8,,07/08/2023 01:03,07/08/2023 01:05,07-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
2bc58b9e-6d1a-421c-a4c6-5d8c2ba007e6,Email,Refund Related,Refund Related Issues,,1d5de2ef-b3d5-4a4b-aa8b-7032906f7040,,07/08/2023 15:39,07/08/2023 15:40,07-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6a88a12b-ad0b-42c1-921e-a75c890cad75,Inbound,Product Queries,Product Specific Information,,b2b01b3e-487e-430b-a336-a91f409fbcb9,,07/08/2023 09:29,07/08/2023 13:17,07-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,4
eb4259a3-08dd-4de3-96b8-dd2fa474aa17,Inbound,Refund Related,Refund Enquiry,,a093d5fb-4b37-46ff-9417-a4f2e65fab27,,07/08/2023 10:53,07/08/2023 10:54,07-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
784f3ce7-e15d-473b-bb19-c1e8c8e0c625,Inbound,Returns,Fraudulent User,Nice,49b0946c-1f53-4563-8481-b7ba376fddc6,,06/08/2023 11:21,07/08/2023 21:35,07-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
e2e257fc-8cae-442a-af3f-bd5862534a16,Inbound,Returns,Reverse Pickup Enquiry,Pick up team should be adequately trained on the product ,fa9f8597-5523-473e-85cb-56c44b12e4f8,,06/08/2023 22:06,07/08/2023 10:15,07-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
73808dc2-2402-4e1d-87dd-4e5c6f8124e9,Outcall,Cancellation,Not Needed,,3d6ea854-8f63-4976-a065-7145473aa3a7,,07/08/2023 19:13,07/08/2023 21:54,07-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
46948f92-d7a4-446c-991a-ccdde431f800,Inbound,Refund Related,Refund Related Issues,,067215af-6b1f-48a0-8a89-4f4b65a960c4,06/07/2023 18:12,07/08/2023 14:56,07/08/2023 14:58,07-Aug-23,BANGALORE,LifeStyle,1319,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
cfb2adcc-ad41-4a6a-b04c-b5fac96dfeab,Inbound,Returns,Fraudulent User,"please inform sellers check shipments  before dispatch,, every time i get grocery  shipments  with missing items ..",ef1a0638-fa4b-4916-a161-6ae0104f3604,,07/08/2023 19:01,07/08/2023 20:15,07-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,4
2c9bdbae-48ad-4245-a5c9-7f1c708717ee,Inbound,Feedback,UnProfessional Behaviour,Bad service,5e694b67-f012-40cc-8957-fa0b525ce6c5,,07/08/2023 06:46,07/08/2023 06:47,07-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
b3bd2d19-c99f-4ad7-beed-ad3775881ac4,Inbound,Order Related,Order status enquiry,,06cf8c69-59d7-4123-abdc-aefcbb5797c2,,07/08/2023 16:30,07/08/2023 19:01,07-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
fa6ce597-14aa-40dd-8595-7889e4e05aa8,Inbound,Order Related,Delayed,,9ffe4cb7-3f7a-43f0-8523-e1a4cf307a15,25/07/2023 00:44,07/08/2023 23:34,07/08/2023 23:35,07-Aug-23,PUNE,Books & General merchandise,391,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
a147621d-3751-45a6-8bfe-845d408c67b5,Inbound,Returns,Technician Visit,,b2b8f093-e059-46ba-8a98-2579197a0c9d,,06/08/2023 17:21,07/08/2023 06:21,07-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
8e47be26-00d1-489c-a157-7135e08d736e,Email,Order Related,Installation/demo,Feedback from ankush ,c6078f87-7228-4aaf-aa0c-b5ac3bcca979,,07/08/2023 18:16,07/08/2023 22:26,07-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
01e93468-e595-4aac-91aa-845021c580d6,Inbound,Returns,Return request,Use less of OTP.give chence to change number ,736e720f-eeb1-4d41-8f1e-936ea86cbe1a,,07/08/2023 09:44,07/08/2023 09:51,07-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
2e4152b0-0475-4901-bc4a-ad6bc4a0f9b5,Inbound,Order Related,Installation/demo,,83962daf-a590-4b03-8a2c-84368f140a14,,07/08/2023 11:11,07/08/2023 11:12,07-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
0116066f-ad99-4590-af02-2140adeab99f,Inbound,Returns,Return request,,182d4a6f-6c08-4f75-9228-f4d83371f19f,,07/08/2023 12:59,07/08/2023 13:00,07-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1106697d-0e39-41f5-9289-9e19a44d7f6d,Inbound,Returns,Reverse Pickup Enquiry,,529f969d-d63d-45ef-b3ce-0d6171841911,,06/08/2023 18:30,07/08/2023 11:58,07-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
60c723be-210f-414c-8cf3-d4f73f6794c0,Inbound,Order Related,Installation/demo,Totally ** it is ,274095e3-18b9-4c8a-8811-ba693017ea45,,07/08/2023 16:36,07/08/2023 22:28,07-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
5138a5bf-6999-443d-bbda-4df248e9180a,Inbound,Returns,Reverse Pickup Enquiry,,6a94d8bd-cb1b-421c-a350-25bb7b6e4e24,,07/08/2023 18:33,07/08/2023 18:36,07-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,4
91ef01d8-a652-4066-a754-427e626981d8,Inbound,Returns,Fraudulent User,,83eb26a0-42e1-4536-9110-f28c89d36fb2,,07/08/2023 16:22,07/08/2023 16:23,07-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
25296c32-dae7-4f63-ad91-7c823b43a4f1,Inbound,Returns,Reverse Pickup Enquiry,,55e0eb9c-caf0-4716-953c-b46510b9a79c,,07/08/2023 10:39,07/08/2023 10:40,07-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
75a91e09-38e2-49d4-b128-230db74f7717,Inbound,Shopzilla Related,Signup Issues,,60c2ed00-51d5-4237-bd21-ac3f31984b04,,07/08/2023 16:28,07/08/2023 16:44,07-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
597ed610-b3ad-46ae-bdaf-5affa8bef9d5,Outcall,Returns,Fraudulent User,Thanks ,41fe7473-80e0-421d-8ff4-3f1e984c97f0,,07/08/2023 18:46,07/08/2023 19:19,07-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
4d264453-95ea-4699-89c0-1d7bf8442def,Outcall,Returns,Reverse Pickup Enquiry,Good job,8cb584d4-7094-4081-9191-cfe7fa967735,,07/08/2023 09:39,07/08/2023 09:41,07-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
ba8290ac-581d-471c-9eef-84a8873a0a18,Inbound,Order Related,Order status enquiry,Mr.  's way of talking was great,40d2fe17-8d6f-4a62-9bce-e41c93d1d167,,07/08/2023 18:11,07/08/2023 18:12,07-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
35b57b31-a2d9-4979-82a4-d4368aa2bc25,Inbound,Returns,Reverse Pickup Enquiry,Good,8b776a1d-d1a4-4e99-b2e2-e3e3a92fb389,,07/08/2023 17:05,07/08/2023 17:07,07-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
13f8d75d-f14a-4587-b543-d7cecf1c5dd9,Inbound,Order Related,Customer Requested Modifications,,67b2614a-fc0e-4c37-8bb0-17bfa0e72255,,07/08/2023 12:20,07/08/2023 13:04,07-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f2faa327-8dd0-46ab-a940-e4aa7f8af349,Inbound,Returns,Reverse Pickup Enquiry,Nice service excellent ,3541a5b9-bc12-45b3-8012-7a8c70923b1e,,07/08/2023 19:36,07/08/2023 19:38,07-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
f157b24d-8bcf-4d17-a76d-1522428dd73d,Inbound,Returns,Reverse Pickup Enquiry,,ec333239-e72a-4f2a-be7f-e76d61d77727,,07/08/2023 07:04,07/08/2023 10:03,07-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
cfcb5a20-4472-49a2-b40a-837be5378595,Inbound,Product Queries,Product Specific Information,,4a22d83a-511f-4c63-91df-73b94c462abe,,07/08/2023 12:53,07/08/2023 19:10,07-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,2
002ed08f-0a97-4dac-aac8-690e45ac21b2,Inbound,Returns,Reverse Pickup Enquiry,Very well service ,c3acf8c5-000f-43d4-99d3-8cb2614fa562,,07/08/2023 16:10,07/08/2023 16:17,07-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
a90878b9-6f6a-4ff5-aabf-319779b0c495,Email,Order Related,Delayed,,faa3c2f2-2708-41e4-9e03-17919ed573b4,26/07/2023 16:18,07/08/2023 13:44,07/08/2023 13:45,07-Aug-23,HYDERABAD,LifeStyle,299,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
ad1e763a-6125-47c6-afe7-00dd073decf4,Inbound,Order Related,Delayed,,6b6b1629-4ed0-4fdc-8b04-25bd1f8a4be3,,06/08/2023 21:02,07/08/2023 13:14,07-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
559dcd34-d78d-4cd3-bb7e-6c8e737d552c,Inbound,Returns,Fraudulent User,It's fine ,3e00da7d-a2c0-4f8e-bc62-beab77e87f72,,07/08/2023 16:40,07/08/2023 16:42,07-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
2dc37600-1ff8-419c-884e-fa218c10103d,Inbound,Order Related,Order status enquiry,Kuch kaam kr   to   faydaa kaam krne kaa,fcb88712-c0f1-476d-9871-14e5c457d5e1,,07/08/2023 19:44,07/08/2023 19:46,07-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
4bf01249-06cc-41d1-90d8-4dfbae6c955f,Outcall,Returns,Reverse Pickup Enquiry,,43b58981-c4ab-4b52-82a0-cbd00efd50a4,,07/08/2023 22:56,07/08/2023 23:18,07-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
75e3fcb5-1e98-4149-8a6e-ac12eded3a2c,Inbound,Returns,Reverse Pickup Enquiry,,a9d6ae38-f1c6-4e69-a647-529cacd7b125,22/07/2023 14:24,07/08/2023 16:21,07/08/2023 16:21,07-Aug-23,SOLAPUR,Home,499,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
634d7425-d0a7-4c7d-a5fb-94abe6f44091,Inbound,Cancellation,Not Needed,,572334c9-2e96-4cba-9fab-c43c83a9bc54,,07/08/2023 08:06,07/08/2023 08:10,07-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
e05a3107-903b-43e6-bd3a-71f8b4f55557,Inbound,Product Queries,Product Specific Information,Try to resolve ASAP costumer issues ,bc2ee024-787c-46c5-aa3f-da226ebccca4,,07/08/2023 11:44,07/08/2023 11:50,07-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
0624ca80-46ee-4cc9-9c2c-2408d5102cc3,Inbound,Returns,Reverse Pickup Enquiry,,50279c74-5d49-4647-ba1d-225be92e2459,,07/08/2023 14:39,07/08/2023 14:58,07-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
b568bcde-c305-415d-ac29-ab288b972c49,Inbound,Cancellation,Not Needed,"I am not received the product but it's marked as delivered ,want my money ",faa5232c-033f-49bd-aa83-b7dc688353b0,,07/08/2023 18:35,07/08/2023 22:58,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
e6475352-a005-4b99-8f37-432c98c8274d,Outcall,Refund Related,Refund Enquiry,,c0ef7cdf-9309-41f8-ac47-ec68f8bf6aff,,07/08/2023 22:16,07/08/2023 22:19,07-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8bdf7fe7-4b97-4fd6-90a4-8eceeab033dd,Inbound,Product Queries,Product Specific Information,,cb02a800-0751-4708-9b91-5cab09a7eb6a,,07/08/2023 11:52,07/08/2023 12:00,07-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
648b7985-d108-4484-b195-b8c744fbccfc,Inbound,Returns,Reverse Pickup Enquiry,,9e66513a-e60b-4e6e-9d6a-b757c0fda2d0,,07/08/2023 12:47,07/08/2023 12:54,07-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
e4c89f95-5855-465d-aab1-84f4119bd595,Inbound,Returns,Reverse Pickup Enquiry,"Totally unsatisfied with Shopzilla service, will stop using this app once this issue is resolved ",681a3a42-ca7c-45ca-9a1c-4dfcfed57e04,,07/08/2023 18:48,07/08/2023 19:04,07-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,1
d2ddef04-3602-4c4f-b293-f626fb06a9be,Inbound,Order Related,Order status enquiry,,1a412048-19dc-4062-ad99-3a4d51b47551,,07/08/2023 19:52,07/08/2023 19:53,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,1
6bfe2ffc-a059-40b1-9151-f7c080e7a7c2,Inbound,Returns,Wrong,,2f70de34-0f4d-4240-a1ae-f3446ab8f4fc,03/08/2023 13:02,05/08/2023 12:39,07/08/2023 11:37,07-Aug-23,NEW DELHI,LifeStyle,1249,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
96d6c1a7-22a9-4d66-b28b-fe8b6f037fb8,Inbound,Returns,Fraudulent User,,56a07dec-99d6-4113-8d3e-addb5385cec1,,07/08/2023 13:18,07/08/2023 18:13,07-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
2182b418-bbbc-42e3-be82-efeead2f3c3d,Inbound,Returns,Reverse Pickup Enquiry,,62317908-ff19-438c-8000-bbee2db5be75,,07/08/2023 13:32,07/08/2023 13:34,07-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
9d835dab-b432-4fa7-b33b-e19a58fc8749,Outcall,Order Related,Installation/demo,"I, m happy with u",0ae4c397-59af-4b32-972c-329155d21860,,07/08/2023 13:45,07/08/2023 13:47,07-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
65d1e845-9f04-4d16-a27b-60af8ccd6eb5,Inbound,Returns,Wrong,Good,9e288b2c-e6e1-4cbc-8bc8-9a8f813507ee,,07/08/2023 18:14,07/08/2023 18:19,07-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
16fcd6a6-ff2c-4da2-bf0d-603c2bdb2507,Inbound,Cancellation,Return cancellation,Customer support ,b24b0057-6786-4ba7-b254-a4be23e2039b,,07/08/2023 22:25,07/08/2023 22:27,07-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
072d00ec-d457-44ec-ab9f-f412948b8230,Inbound,Payments related,Online Payment Issues,,03bf9039-3531-4bcc-9195-b30afd6a8e9c,,07/08/2023 08:04,07/08/2023 08:06,07-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
dcc83306-87e9-4efb-8997-8165ab78ec5c,Inbound,Cancellation,Not Needed,Allow for cancellation of order if the customer wants to reorder the product using different payment option to avoid handeling fee.,bc4d3ae2-5615-4c04-990f-f740b1c27dd8,,07/08/2023 17:55,07/08/2023 18:03,07-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
d7643c13-d8a7-4b68-81f1-862afa8cc7ca,Inbound,Returns,Reverse Pickup Enquiry,Good ,b844a886-e552-44d5-a73e-680bd89d56a1,,07/08/2023 19:34,07/08/2023 19:38,07-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
47600c1b-0114-45b0-b0fe-9ba1c925702d,Inbound,Order Related,General Enquiry,,8e34cad3-5cba-4fa0-9df2-2615589c9287,,07/08/2023 20:01,07/08/2023 20:15,07-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
dc6c8eb7-274a-4022-abb3-128235b2e488,Inbound,Order Related,Delayed,,bbfd3559-b323-4431-af64-66b452613dce,25/07/2023 15:22,07/08/2023 19:24,07/08/2023 19:25,07-Aug-23,JABALPUR,LifeStyle,192,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
667a45d1-ee25-47be-bd78-c534374b5d32,Inbound,Returns,Technician Visit,,953724fb-9bf8-4512-9c44-23b9750de769,29/07/2023 09:38,04/08/2023 20:53,07/08/2023 19:11,07-Aug-23,KANPUR,Home Appliences,8499,,Haley Carroll,William Park,John Smith,61-90,Evening,5
1f739461-d897-4618-ac7c-03001b20a406,Inbound,Returns,Reverse Pickup Enquiry,,b50ff5b2-65f1-4a08-bc39-0bde22f44454,,07/08/2023 20:06,07/08/2023 20:12,07-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
734fb09c-7977-4825-8c50-5a4ea1e923b3,Inbound,Order Related,Order status enquiry,,ebad4c75-d11f-4d41-a621-e5bb6bfd03da,,07/08/2023 22:38,07/08/2023 22:41,07-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
3d031135-6f1e-4f40-956f-69110c396ee8,Inbound,Returns,Return request,Happy from customer executive,ae223d4a-a04e-487c-80ff-d1d7efceab48,27/07/2023 20:18,07/08/2023 13:25,07/08/2023 13:28,07-Aug-23,JALNA,LifeStyle,699,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
565fc080-bfa5-46b2-921e-b0858a05f87f,Inbound,Returns,Wrong,"Please tell saller to display the actual photo of the item also, alongwith the phto that he saler wants to display for marketing.",b23c4270-fc69-4e13-a3c2-4e3681a15e2e,,07/08/2023 11:13,07/08/2023 11:16,07-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
b9ad1ca3-acd4-4795-86f3-a4753b36cd5b,Inbound,Order Related,Invoice request,,68c7845a-d785-4801-8e58-f0180f6189dd,,07/08/2023 12:35,07/08/2023 17:38,07-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cb24b1e3-5af3-4dc8-9d38-c8dfff604a1c,Inbound,Product Queries,Product Specific Information,,811ce260-dc6e-4a6b-a945-a58970cb7303,,07/08/2023 15:09,07/08/2023 15:20,07-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
60e53602-0fbb-4b1d-85f9-0a17c839f7c0,Inbound,Refund Related,Refund Enquiry,,6342f84c-7530-431a-893a-9b652d9d1138,,07/08/2023 21:02,07/08/2023 21:03,07-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
3b139f32-a055-4ca5-af48-bcedec8ce66d,Inbound,Returns,Service Centres Related,I have facing problem in product service warranty ,f851c3dd-0c34-41f1-a16c-d24dd554ab28,,06/08/2023 17:11,07/08/2023 14:29,07-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
c83f9fb3-df40-4518-aa81-d72b8cef1e81,Inbound,Returns,Service Centres Related,,c277d4b4-ef35-4e3c-b5d8-574fabdd2269,30/05/2023 17:50,07/08/2023 13:20,07/08/2023 13:20,07-Aug-23,KOLHAPUR,Electronics,1499,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
3f646626-62aa-4fca-baa3-2b835df00f55,Inbound,Order Related,Delayed,Worst service Shopzilla waste..,1eeb4316-0951-4853-a224-107076b8c51e,,07/08/2023 12:26,07/08/2023 12:27,07-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
b6cc3585-ed15-4f7b-8a29-21e7b75f2264,Outcall,Order Related,Priority delivery,,cb046650-865b-43fd-997d-cd5491a4c2e4,,07/08/2023 15:48,07/08/2023 15:49,07-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
392f5663-9e68-4c39-a36a-66b0282da94f,Inbound,Shopzilla Related,General Enquiry,,ef0142dc-3106-48a4-8be1-e03cbd61f061,,07/08/2023 08:05,07/08/2023 08:41,07-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
842888b9-5588-4e66-8c3b-499f1542e96d,Inbound,Returns,Reverse Pickup Enquiry,Don't waste consumer time for unnecessary things. ,e9e69ee4-e1ef-4bbc-a00b-a0e60c6efe0c,,07/08/2023 10:29,07/08/2023 13:42,07-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
e757a31b-8c0f-4cb7-8b55-d280f6c460cf,Inbound,Returns,Reverse Pickup Enquiry,,17d654bb-3416-4171-8550-9028bf555ac7,,07/08/2023 20:27,07/08/2023 20:28,07-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
fb22195a-b2f8-4471-b837-d07f23cdf02b,Inbound,Shopzilla Related,General Enquiry,Cgtgrf r,71883f45-e05d-4e26-ab95-e4acc3528164,,03/08/2023 21:22,07/08/2023 20:12,07-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
d8471610-ffd0-41a9-bdae-545df8fb0b54,Inbound,Returns,Missing,,47431457-7332-4d37-9b98-8308a90ac1fb,,07/08/2023 13:54,07/08/2023 13:55,07-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
874f379e-2c4f-4ac9-9a66-e24ba8b689bb,Inbound,Returns,Reverse Pickup Enquiry,,d86a65f4-4ad4-417b-896b-e97f472cf6a8,,07/08/2023 19:26,07/08/2023 19:28,07-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b0f1247a-3fd1-4fc1-b6df-f9da80b2f1c2,Inbound,Order Related,Order status enquiry,,7d87530f-3c7d-4480-8a56-bf0e026e0b69,,07/08/2023 20:42,07/08/2023 20:44,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,3
40994d57-3595-4a6b-a5c3-963a61343943,Inbound,Order Related,Delayed,,12d0624f-5672-4731-b5c6-65d6936c7765,,07/08/2023 22:03,07/08/2023 23:32,07-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
2f8cf743-cfd2-4a98-9eee-bebe3128797b,Inbound,Returns,Return request,,f3aae06c-1ff1-4ee7-bfb0-77b287dc7b32,28/07/2023 17:17,07/08/2023 06:08,07/08/2023 06:09,07-Aug-23,RAJOURI,Books & General merchandise,943,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
2a4c84d7-c658-44b7-9dc6-3ce818b996a0,Inbound,Order Related,Order status enquiry,,e85fdfdc-fd24-4b20-9b8a-d92138a3177b,16/07/2023 11:50,07/08/2023 11:08,07/08/2023 16:22,07-Aug-23,HAZARIBAGH,Books & General merchandise,831,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
39487ce4-7131-48e5-9a1b-a6ce447b6295,Inbound,Order Related,Seller Cancelled Order,,8b00d4ad-2839-41d1-a74c-f9aa801d492f,,07/08/2023 06:58,07/08/2023 07:15,07-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,3
a630444e-d296-45d8-9226-7234200a7b44,Inbound,Order Related,Order status enquiry,,55d19824-a0c6-4c4f-9ebb-3ed0ae8fcb97,,07/08/2023 15:54,07/08/2023 15:55,07-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5028734e-987b-4394-a8cb-9ea92d65fcf3,Inbound,Returns,Fraudulent User,Its vry good ,4f605195-8de1-4c05-81ec-410d28d8b1f6,26/07/2023 17:43,07/08/2023 09:10,07/08/2023 16:17,07-Aug-23,LUCKNOW,LifeStyle,4319,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
2cdf134b-c27c-4721-9b88-c1bb6e343b9b,Inbound,Returns,Missing,Tcrcyvexfvtf,1cf51c8b-b625-451b-bb2e-7ab87bb4e33b,,07/08/2023 00:07,07/08/2023 13:53,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
bb7b3424-a901-4184-a4f9-6b44639a448e,Inbound,Order Related,Order status enquiry,,26c99520-a666-4908-ad6d-b81165a3acec,,07/08/2023 21:21,07/08/2023 21:23,07-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
fd523cd2-0404-40d6-a156-118586ddf6f5,Inbound,Returns,Fraudulent User,Excellent,fe9ca55a-b4e5-48f0-8cd1-3bf7a48daaa6,,07/08/2023 09:51,07/08/2023 09:53,07-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
ec82eeb0-5a78-47f0-a381-997ad767f3c1,Inbound,Returns,Fraudulent User,,443bf7ac-ed9f-4daa-b4c5-f463fe76f879,,07/08/2023 11:46,07/08/2023 13:48,07-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,2
792d93fc-a80e-46ff-884e-a7b7a31d8cc7,Inbound,Returns,Exchange / Replacement,May be improved,c02c5598-b974-4979-9fa0-ec72391a63c4,,06/08/2023 19:42,07/08/2023 23:01,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
397c1261-0b8e-4f67-8d4a-d46149285c22,Inbound,Feedback,UnProfessional Behaviour,Fraud company ,7bea0f61-7ce1-4271-b807-8d5a72fac084,,06/08/2023 20:39,07/08/2023 09:10,07-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d7d006e2-687d-465a-a129-98c37c27a5ba,Inbound,Shopzilla Related,Signup Issues,"Miss shruti thank you for your help, Shopzilla you want to get every product box on open box delivery, thank every item to exchangegable thank you",947fd132-4110-4043-a68c-7a26ac44be07,,07/08/2023 23:00,07/08/2023 23:02,07-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
aa0d2482-da14-4d92-9beb-8104c5111640,Inbound,Returns,Return request,,317a130e-d89b-49e7-a3a4-56004b9eec05,26/07/2023 22:43,07/08/2023 09:42,07/08/2023 09:47,07-Aug-23,BILASPUR,Home,376,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
2fdc8907-9b33-4805-a934-ddf07f9aceb8,Inbound,Order Related,Order status enquiry,Very good ??,bc994dff-f30a-4952-90af-61ce2c177184,,07/08/2023 06:59,07/08/2023 07:22,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
19ce57fd-05e0-4968-ad15-1011bcd1c570,Inbound,Order Related,Delayed,,497596d7-eb13-4922-bffc-913de68156b2,,07/08/2023 07:17,07/08/2023 15:03,07-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
c8ac61b9-3725-4b0e-b1aa-a6dfa9d02e31,Inbound,Product Queries,Product Specific Information,,81caa133-c84f-4cf0-9fae-24ed931737b7,,07/08/2023 19:35,07/08/2023 20:46,07-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
616fade5-4adf-4b61-982c-06647c6017da,Outcall,Returns,Return request,Excellent ,712f23c4-6eec-4cd1-8ee6-e85efaa7add9,,07/08/2023 17:29,07/08/2023 19:02,07-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
9343db4b-0e97-4af8-812a-450f389ca465,Inbound,Cancellation,Not Needed,,8609260f-7676-458d-86c2-aac3444cdb3a,,07/08/2023 09:10,07/08/2023 09:12,07-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
1da52ff7-855f-4696-8f38-22eeaac40177,Inbound,Returns,Missing,,af0c9905-61f2-4c36-81f9-b8e5c68b0520,,07/08/2023 22:24,07/08/2023 22:26,07-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
29928496-585f-4c43-a4ad-019039c34680,Inbound,Returns,Reverse Pickup Enquiry,Muje mera refund nahi mila aur product bhi nahi mila ,0ad93f46-838d-4fff-84ad-de7693727b93,03/07/2023 17:47,07/08/2023 12:16,07/08/2023 12:19,07-Aug-23,SANGLI,LifeStyle,229,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,2
5a66d96c-a98b-4289-b144-787acb54cfe9,Inbound,Order Related,Order status enquiry,Wgac,a1d48676-a1ce-4d63-bd62-122ada5d1817,,07/08/2023 16:38,07/08/2023 16:39,07-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
926dbe8b-a56a-44af-a16e-721abcb78ecd,Inbound,Returns,Fraudulent User,,24fe505a-e551-4534-ba56-efe6ef405bce,,07/08/2023 18:22,07/08/2023 19:01,07-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
a7e0d6d2-8a3f-4bea-a60b-aaacbce4f906,Inbound,Returns,Exchange / Replacement,Nice,b245064c-38e9-4dee-9bfa-c830d5f59b4f,,07/08/2023 18:54,07/08/2023 19:00,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
7bd27ca3-2bf7-407c-8ebc-b9b98b240723,Inbound,Returns,Reverse Pickup Enquiry,,8d3ec4fe-cdc3-46b9-9b73-38777e9a02c4,16/07/2023 14:16,07/08/2023 17:42,07/08/2023 17:43,07-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,399,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
8c4a3f55-838a-4a41-aa32-6dd488c5e431,Inbound,Returns,Reverse Pickup Enquiry,,49b071f2-3335-4797-b8aa-ac8ce6541527,27/07/2023 06:07,07/08/2023 07:28,07/08/2023 07:30,07-Aug-23,SAHARANPUR,Electronics,2199,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ec2a060e-e313-48d0-bf05-874312de6a18,Inbound,Returns,Reverse Pickup Enquiry,,df56a285-4aea-457a-a4e1-e759296b9758,,07/08/2023 12:23,07/08/2023 12:31,07-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
1399d1d4-10f8-46cc-9af7-448bf2c3bdee,Inbound,Feedback,UnProfessional Behaviour,,2c634663-3d40-489e-b8f7-4ad49664689e,,07/08/2023 14:19,07/08/2023 16:40,07-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
16354f9a-a44f-4851-8577-4a9000fe4d9e,Inbound,Returns,Missing,,71a704a8-16fe-4226-a328-40d7d65443c5,,07/08/2023 20:42,07/08/2023 20:54,07-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
2a844d43-b364-4d23-be42-93e11ab81363,Inbound,Refund Related,Refund Related Issues,Your help contact us section doesn\u2019t work.,5f1418f5-333d-45b0-89ea-fe421a1280f1,27/07/2023 18:54,07/08/2023 14:32,07/08/2023 15:31,07-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,699,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
fa2dd79e-99e3-4fdc-b300-bc2297c079f3,Inbound,Cancellation,Not Needed,Bad policy,0c3131b4-7449-4a01-991a-0a793e8f1371,,07/08/2023 17:32,07/08/2023 17:35,07-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
44a55f73-5f9b-4e89-b0b6-f0161b7ccb42,Inbound,Order Related,Installation/demo,,2ad1145f-5b61-4ded-8af7-5b1fa2dff3d7,19/07/2023 23:57,07/08/2023 16:07,07/08/2023 16:10,07-Aug-23,SHYAMNAGAR,Home Appliences,43490,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
9a0cfb13-965a-4ea0-8776-1d6a03c956d3,Inbound,Returns,Fraudulent User,Good,4a151cbc-c465-4357-a8e7-2203f18e1b22,,07/08/2023 09:41,07/08/2023 10:49,07-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3755e70a-d0b3-4f0b-92df-18487c6dd789,Inbound,Returns,Return request,Customer exicutive very good person ??,56f7bfad-3623-4c85-833e-1de1dcf39832,,07/08/2023 13:42,07/08/2023 13:51,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
184af692-7166-464c-8fc2-c11c80e7bd78,Inbound,Refund Related,Refund Enquiry,,420c08c0-a18b-48f4-9282-8c6c7d3d404f,,07/08/2023 20:07,07/08/2023 20:25,07-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
8a4959d6-d605-4486-80fa-9caf0eb33f19,Inbound,Payments related,Online Payment Issues,,d876ef9e-f2e6-4864-bab0-6784cf789ecf,,06/08/2023 11:40,07/08/2023 18:54,07-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
d4ca50cb-15fb-45bc-b0ac-638eba6c27fb,Inbound,Order Related,Order status enquiry,,76874754-f07b-4f31-abee-7741497123d5,,07/08/2023 14:39,07/08/2023 14:40,07-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
a426e072-4dd9-4734-80f9-16a6a8315d21,Inbound,Offers & Cashback,Affiliate Offers,,1ebbb095-ce1a-4665-8f4c-74058cf050d1,,07/08/2023 12:34,07/08/2023 12:53,07-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4e721666-5d70-43c0-93d2-b87bb35a9348,Inbound,Returns,Reverse Pickup Enquiry,,a049cb83-da58-40e1-b089-944db1b7c594,,07/08/2023 20:55,07/08/2023 21:08,07-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
4fe159ee-ed95-4197-ad35-59bdbc071890,Inbound,Returns,Return request,Na,b65f5e05-062b-4ecf-8e8e-523e98e42b05,01/08/2023 14:57,05/08/2023 20:49,07/08/2023 12:24,07-Aug-23,BAHADURGARH,Books & General merchandise,484,,Haley Carroll,William Park,John Smith,61-90,Evening,5
8dfe310c-1b00-4461-836e-a9f1705fd6fb,Inbound,Product Queries,Product Specific Information,,a2f33d31-d094-48ce-96bc-7caff552e3dc,,07/08/2023 09:46,07/08/2023 09:47,07-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
23cecb8a-6627-4028-8770-ecc1312c5dd2,Outcall,Returns,Reverse Pickup Enquiry,,99fea03b-c693-4e4b-a10e-fb78b12ab21b,,07/08/2023 15:42,07/08/2023 15:47,07-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,3
96fc5b1b-b3ef-403a-a7ba-6a7e97fbb626,Outcall,Returns,Reverse Pickup Enquiry,,d61f2c3d-a110-40ab-acea-444d7188a2a8,,07/08/2023 15:47,07/08/2023 16:11,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
de26b585-b7b0-467f-b149-dbe5e7b0caa8,Inbound,Returns,Reverse Pickup Enquiry,,9a632243-f27f-4f78-ab61-5e0817abb96c,,07/08/2023 20:33,07/08/2023 20:34,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
fe0c842f-7a4e-46f1-9870-35f8cfdc4092,Inbound,Refund Related,Refund Enquiry,very good ,5ed8ede7-ab63-4a46-86bc-eb161d047553,,07/08/2023 22:10,07/08/2023 23:57,07-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
a34f31ae-7af7-4ed6-adfa-17c84af8da4e,Inbound,Returns,Fraudulent User,,4c7d7d55-458b-4034-b870-793f71a07b20,,07/08/2023 17:59,07/08/2023 18:01,07-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a1212458-f014-4596-a9ca-facb3b114465,Inbound,Returns,Reverse Pickup Enquiry,,3fdb49ca-ffc4-43c4-9247-ea5c18cd8176,27/07/2023 08:19,07/08/2023 07:34,07/08/2023 07:36,07-Aug-23,NAGPUR,LifeStyle,714,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
142dce55-6e00-4db5-b22b-30d0e68316d1,Inbound,Returns,Damaged,,1b748a1a-bf4b-49f4-9dd8-cb16e80236a7,,07/08/2023 14:24,07/08/2023 14:29,07-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
8d566a6d-d8f2-40b4-975c-8e7fed2ae60a,Inbound,Order Related,Delayed,,a916b515-4204-47d9-b06d-9374f13826e9,,07/08/2023 17:32,07/08/2023 21:10,07-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
4eef90f3-7bb8-4abd-b85d-cf2e99a933ed,Inbound,Returns,Reverse Pickup Enquiry,I want my refund but not Got it ,84338a9e-00f4-4871-8e6e-653d4a411c5c,,07/08/2023 18:00,07/08/2023 18:03,07-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
7ba443bf-b6c2-45bb-bfd3-0f697fbe080a,Inbound,Order Related,Delayed,,e1f58f05-9fff-47f8-961a-e6a23707df11,,07/08/2023 06:43,07/08/2023 06:44,07-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
f1586a3f-3152-44d1-bbae-19a472cae2e5,Inbound,Product Queries,Product Specific Information,Do not deliver duplicate products.,bc2a0061-d479-4388-b6b5-a339e8abd833,,07/08/2023 18:05,07/08/2023 18:06,07-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,4
56577378-6011-4803-803b-1e0bdd80314d,Email,Order Related,Invoice request,,6e7a9982-a9e9-4638-bfd8-20edc0f178e4,,07/08/2023 19:00,07/08/2023 19:01,07-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
173c374b-f5f3-45b0-bb24-94d515f5e796,Inbound,Returns,Reverse Pickup Enquiry,,697cb573-179e-4f6a-bcd8-9a30ddcab8cc,,07/08/2023 21:52,07/08/2023 21:54,07-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
87ae9b01-47fa-454a-80d8-cc7c463fe09d,Inbound,Returns,Reverse Pickup Enquiry,,3712680c-853e-40d8-ab77-e561ccec29db,25/07/2023 17:32,07/08/2023 10:39,07/08/2023 10:40,07-Aug-23,BILASPUR,Furniture,1424,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,4
9ebaf73b-e269-4603-8455-54bc60aaaaee,Inbound,Order Related,Delayed,Good person ,0cb75b72-3f39-440d-ac1c-5928da8bc3a0,,07/08/2023 07:17,07/08/2023 07:18,07-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
35ba3436-04dc-498e-9621-3ed7f16ee87a,Inbound,Product Queries,Product Specific Information,,6b83b365-eb57-466a-a2ec-1db7e48f58fe,,07/08/2023 16:08,07/08/2023 17:14,07-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
51408945-1fe0-4998-9348-86d4fc34e2bf,Inbound,Product Queries,Product Specific Information,Best but something something,7def3dcd-6e1e-4660-af24-11d2d716a0cc,,07/08/2023 18:04,07/08/2023 18:09,07-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,3
b3b68d6f-5f82-4e8a-81be-a4517be3deb9,Inbound,Order Related,Order status enquiry,Not at all,455826f6-dc5c-4e11-8d02-f331e48510df,03/08/2023 12:43,07/08/2023 20:02,07/08/2023 20:03,07-Aug-23,DIPHU,Electronics,599,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
447139dd-b2a3-493e-8df1-90fc687537aa,Inbound,Returns,Reverse Pickup Enquiry,,b1e21e49-ef86-4f5b-ad47-1568d59ecfda,,07/08/2023 01:08,07/08/2023 01:54,07-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,3
b2abf05b-6a2a-4d8f-881b-e7422c96db05,Inbound,Order Related,Delayed,,7112cc55-7c9d-4483-92ad-4818e2b770f6,,07/08/2023 11:33,07/08/2023 11:37,07-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
499f59c9-23b9-4c7b-8461-c655e833702f,Outcall,Order Related,Order status enquiry,Conversation is very good ,95cd954b-9b6e-4fce-8ea4-12922b9dd942,,07/08/2023 19:05,07/08/2023 19:06,07-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
d19eeaae-6e3b-45ce-a2dc-6d260bd57096,Inbound,Refund Related,Refund Enquiry,,fee02221-185a-43e2-a82a-353b04fb1da7,04/08/2023 23:30,07/08/2023 14:23,07/08/2023 15:38,07-Aug-23,PATNA,LifeStyle,399,,Shelly Huber,William Park,John Smith,61-90,Evening,5
ef54e192-ced7-4e6c-a530-8a2281abe53a,Outcall,Returns,Return request,Good communication customer care agent,5e78c238-8ff5-4275-9e0d-8547c4ae6369,,07/08/2023 23:37,07/08/2023 23:42,07-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
3f770fcb-1315-40be-8f0a-99e534d234df,Inbound,Returns,Reverse Pickup Enquiry,Good ,2aafa73a-40a0-4701-8f0c-c662b39869ce,,07/08/2023 12:55,07/08/2023 13:38,07-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
49a56fc9-d66d-4924-82f8-eac4c13fdc0a,Outcall,Returns,Missing,Start the policy of open the box in front of delivery agent,d59a4700-3b8d-46e1-a50a-92ff563f9722,,07/08/2023 16:30,07/08/2023 16:39,07-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a15155c4-9278-40ab-bc04-3fc1f678ccea,Inbound,Returns,Reverse Pickup Enquiry,,0e8c743a-d3fa-4ccf-9f68-1dcedd3e0216,,07/08/2023 17:46,07/08/2023 17:47,07-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
52f1fbb5-3d68-465b-9444-21fb609feb44,Inbound,Order Related,Order status enquiry,,21a590be-6b16-4dcc-a8c3-931b537d5e5f,,07/08/2023 20:57,07/08/2023 21:41,07-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
d9f0e253-2965-494d-b77a-3098ed074472,Inbound,Returns,Service Centres Related,,e8e9e0a7-3567-4883-8f25-b1a1f0120050,,07/08/2023 21:42,07/08/2023 21:45,07-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,1
1dd49f45-fd2f-4da7-acb7-192653f6e4fe,Inbound,Order Related,Delayed,,92714736-4e93-4daf-b1bf-36f6ece3fb8f,,07/08/2023 07:20,07/08/2023 07:22,07-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,3
f9d06994-5d74-4caa-8ed1-fb2c2f867c89,Inbound,Returns,Reverse Pickup Enquiry,,1f3762b7-f4d8-48c1-8253-d2ce68cdda06,,07/08/2023 11:40,07/08/2023 11:54,07-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8b0bbf8d-1929-415d-9ef7-e0e68c9a161f,Inbound,Returns,Return request,Madam is very nice and very effective service,c6090201-3dd0-4679-aff2-f28c0fed3787,,07/08/2023 15:07,07/08/2023 15:10,07-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
c7a5621a-3d24-4106-b61c-7a035c3c7d4c,Inbound,Offers & Cashback,Instant discount,,83b1f03e-ac53-4132-a218-10052b0a55b8,,07/08/2023 17:18,07/08/2023 17:19,07-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
f57fa508-d2a8-4842-aba0-0d8ea179644c,Inbound,Returns,Wrong,,00188713-f3c5-4fd3-8296-cf3b2f311139,,07/08/2023 19:26,07/08/2023 19:33,07-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
829becda-d74c-4421-aa69-4fb9707373bb,Inbound,Order Related,Order status enquiry,,24a092f3-93bb-4ada-afd6-f5a462becdbe,31/07/2023 21:10,07/08/2023 12:53,07/08/2023 14:46,07-Aug-23,SURAT,Mobile,32999,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,3
dc248ae8-18aa-4f8d-96d1-6440c13cb41d,Inbound,Feedback,UnProfessional Behaviour,,2fe838d5-4cfb-4bf5-b563-af4cd99ebe4b,21/07/2023 22:58,07/08/2023 11:15,07/08/2023 11:17,07-Aug-23,JALANDHAR,Home,215,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
61e73d45-b917-4520-8ed5-868ed5b1e202,Inbound,Returns,Reverse Pickup Enquiry,,5aff7cb6-2184-4474-b498-2a783d46f8d3,,07/08/2023 00:49,07/08/2023 01:18,07-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
8333cd75-be59-4021-8358-15a4d4175466,Outcall,Refund Related,COD Refund Details,,8ff5da1a-078d-4bda-82ad-238f46671d06,,07/08/2023 17:39,07/08/2023 17:47,07-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
24c03b52-9859-4d70-b75b-3df09117d29a,Inbound,Returns,Fraudulent User,,1cd8ea04-8526-4e4d-8045-56a907498391,,07/08/2023 20:29,07/08/2023 20:32,07-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
f7e07989-0f58-4389-875f-266f4e4845a9,Inbound,Product Queries,Product Specific Information,She is taking beautifully in feedback option only 5star option is there if there 10star i really give her 10star ??????????,930e141c-ac5b-489c-9cec-ef264d04116c,,07/08/2023 09:20,07/08/2023 09:24,07-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
135afe6e-c87b-4443-b2fb-50bfdc4a466b,Inbound,Payments related,Payment related Queries,Everything is fine ,8302ce6d-06ef-45ba-b34e-09d8ab114542,,07/08/2023 23:23,07/08/2023 23:28,07-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
1000164c-0c03-499a-a237-9b44377fb2e4,Inbound,Order Related,Delayed,"The girl i connected with at the time of 7.50, taking wonderful calls.However, very disappointed because both the orders have not been delivered to me so far.",90efedd1-528d-4912-bed6-cabf83abef61,,07/08/2023 13:20,07/08/2023 19:51,07-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
3f833e01-d92f-4775-976c-80db3cebc92b,Inbound,Returns,Reverse Pickup Enquiry,,f0796c52-03b9-4d16-8572-cc9f4f642c44,,07/08/2023 10:02,07/08/2023 10:06,07-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
95022ddf-d3b8-4590-a2be-560d0a6df947,Inbound,Shopzilla Related,General Enquiry,You charge 5% more for pay later option but don't disclose upfront.Shopzilla is  " company.I'll better move to SuperBuy ,ac50100d-3fa6-49b9-b111-ea56e36ac43f,,07/08/2023 23:51,07/08/2023 23:54,07-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,4
592ca42e-477b-424e-8180-cc1b34a59994,Inbound,Returns,Technician Visit,Good in explanation ,08eec056-c71d-486d-9b14-7db028ffb08d,,07/08/2023 10:55,07/08/2023 11:14,07-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
9991922f-cb95-48e3-a164-229cf3eba822,Inbound,Returns,Fraudulent User,,c2a5638b-d5e9-4ffc-a323-6ecf160d8430,,07/08/2023 14:25,07/08/2023 16:32,07-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
97ef76c9-cbb1-47d5-a597-c91de28e3816,Inbound,Returns,Fraudulent User,Contact person was very responsive.He listened me very patiently.He did needful which he can do.,297daa46-8af9-4b57-a7c4-65347c0be0c7,,07/08/2023 19:50,07/08/2023 20:03,07-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
a44be5e1-e2c9-43fe-80b8-30dec824a65f,Inbound,Returns,Fraudulent User,,f2125f04-4b4b-4315-a9fd-d7ae108e8540,,07/08/2023 21:23,07/08/2023 21:26,07-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
f7e3d4c3-6dff-4828-b9ac-96b3979cbe22,Inbound,Returns,Reverse Pickup Enquiry,,ee4570d2-d9d2-4ba1-a1e2-fd290babb2e7,,07/08/2023 22:54,07/08/2023 22:56,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
74318056-0230-452e-a803-296ed219e877,Inbound,Order Related,Order status enquiry,,afca2119-1a3b-4f93-b3cc-05df097150a3,03/08/2023 07:48,07/08/2023 07:00,07/08/2023 07:00,07-Aug-23,MUMBAI,Electronics,1499,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
31531a17-2f58-4d8f-b433-d9109f36f6c4,Inbound,Order Related,Delayed,,fe6a753b-3e9a-4012-b17d-c2c538b12f3d,,07/08/2023 21:14,07/08/2023 21:51,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
c5f6d92e-417a-44f8-bda0-75c487e598c4,Inbound,Order Related,Order status enquiry,Shopzilla executive was very helpful,f8c6a065-cf77-48c0-af0b-c04b0cabe5c9,,07/08/2023 17:58,07/08/2023 20:01,07-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
68c5dec2-afa5-43b6-b4f0-0d26b0c34411,Inbound,Order Related,Invoice request,Thank you so much,8c7778d4-4b01-4089-b97c-9599e2cd7fcc,,07/08/2023 20:30,07/08/2023 20:32,07-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
f6e1fed2-f0e5-4200-9739-74a859951d5d,Inbound,Order Related,Order status enquiry,,c7c3d7fc-a108-4594-9822-0f117ee92214,,07/08/2023 22:53,07/08/2023 22:53,07-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
15b93f8b-521c-496c-8ef4-2ef16b60593c,Inbound,Cancellation,Return cancellation,,71faaeaf-4c2d-475c-a214-48dcb25f0d5f,,06/08/2023 20:40,07/08/2023 16:45,07-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
58eb425d-0839-4c61-9ee3-d1dfbfe99e35,Inbound,Returns,Return request,,092a51ce-4ad3-4b5e-96b6-916827e1cd3e,,07/08/2023 08:38,07/08/2023 08:44,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
a4c59f58-0062-44d9-9142-ee16eca0450c,Inbound,Returns,Fraudulent User,,fce10290-ddfc-4970-bc05-a8747e953a71,,07/08/2023 22:35,07/08/2023 22:40,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
425ec816-d676-4be9-ba44-81776a58f5d0,Outcall,Returns,Reverse Pickup Enquiry,,aeff5518-18b2-4431-83d3-584dfc87ab57,25/07/2023 10:41,04/08/2023 14:50,07/08/2023 21:13,07-Aug-23,NEW DELHI,Electronics,246,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
1fad0812-7f5e-4816-88ad-5067ca9b5a70,Inbound,Refund Related,Refund Enquiry,Very nice experience,3215b065-3a88-4dea-847d-9f545e62469d,,07/08/2023 18:28,07/08/2023 19:29,07-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
5b3ccd92-0d74-42a1-a79f-4816e96a2cdf,Inbound,Product Queries,Product Specific Information,,db34e25b-f4b1-4672-b729-5e6211f5c527,,07/08/2023 12:37,07/08/2023 12:43,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
f24f06dd-7fa6-4359-8b8a-bc553d7fefd2,Inbound,Returns,Reverse Pickup Enquiry,,fd903647-1b0f-4123-a64f-2821259f55a2,,07/08/2023 18:23,07/08/2023 18:34,07-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
4cf41bf9-161f-4213-97be-bf7b2bb74f6a,Inbound,Order Related,Order status enquiry,,e4598b26-fe92-4624-b44e-cb650ec6803a,,07/08/2023 10:24,07/08/2023 10:38,07-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
e946048f-c511-49de-b30a-20cba6170fb0,Outcall,Order Related,Delayed,,4328d747-588c-4e26-93ca-4df659e06fea,,07/08/2023 16:45,07/08/2023 16:47,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
14e14a22-b36e-4fc6-bcae-3ac0a9e750cc,Inbound,Order Related,Delayed,Nice t,27216e2f-8d8d-4ae3-81ad-b30cc142bed5,27/07/2023 10:04,07/08/2023 09:57,07/08/2023 10:01,07-Aug-23,CHENNAI,LifeStyle,379,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
046f4714-b958-4e47-90cd-a302e2a889b9,Inbound,Refund Related,Refund Related Issues,Nothing ,1d7da199-ca60-44c7-befd-bc0c32796d00,,07/08/2023 12:19,07/08/2023 12:23,07-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
d9efc43a-8399-47f0-8078-32f8bc53d333,Inbound,Payments related,Payment related Queries,In case OTP is not sent on registered mobile number for any reason like expired recharge or any other reason then needs OTP will send on WhatsApp number or email address.,01b99294-4e90-4ddd-b0c8-4a1257655492,,07/08/2023 20:51,07/08/2023 20:54,07-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,3
3236b0b4-0fd4-44e5-a69a-7c5fc8a4fe96,Inbound,Order Related,Installation/demo,,668a946f-3e09-41c3-9d7e-b389ff75ea5b,,07/08/2023 23:05,07/08/2023 23:06,07-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
0d5eae06-a05f-4ecd-b1e0-661523aa8ec3,Inbound,Returns,Reverse Pickup Enquiry,,ba9e2f97-bd5f-441b-bcbe-8afab2b9cace,,07/08/2023 06:39,07/08/2023 09:58,07-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fa8dd2e2-9e5d-42f2-ac99-1018e1368d3e,Inbound,Order Related,Delayed,please add Other language in customer care,cb392f01-efa4-4d58-8fe3-135781d39350,,07/08/2023 11:38,07/08/2023 11:40,07-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
2107e686-fecb-4c7f-a658-6d071888735b,Inbound,Returns,Reverse Pickup Enquiry,Please refund my Money of Rs 749 as soon as possible to my original payment method. ,6b4cf2fc-4ead-486e-a742-fdc961d6d509,,07/08/2023 17:51,07/08/2023 19:43,07-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
8a6677fe-ac35-4582-910a-2b4ad965c09b,Inbound,Refund Related,Refund Enquiry,,c48ea183-a746-4e23-b04c-9ab5657585f1,15/07/2023 10:40,07/08/2023 22:26,07/08/2023 22:33,07-Aug-23,VISHAKHAPATNAM,Home,372,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
58523e8d-de5e-48c0-bda6-a00a8296e83a,Inbound,Refund Related,Refund Enquiry,,02c4f3f3-2022-4224-a34e-b99e7475a3a0,,07/08/2023 12:34,07/08/2023 12:35,07-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
36a621b1-35b2-4e07-8d1f-7e900f2db2f0,Inbound,Returns,Reverse Pickup Enquiry,"I like and full seticfied for your coustomer care person,But your seller service is very weak service,",005b708f-f2ec-4e5d-9e6b-426d279b2d77,,07/08/2023 17:38,07/08/2023 17:40,07-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
2bb777ca-011a-41f7-af93-ce8c6c1a3d31,Inbound,Order Related,Order status enquiry,,64b8435d-9b96-48de-a7dd-861e648edd7f,,07/08/2023 20:25,07/08/2023 20:26,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
52596ffc-2437-46a0-a8d3-c2ac3199c6f9,Inbound,Returns,Return request,,01bfe4dc-7503-4ba1-b672-ff939eaf6dc5,,07/08/2023 21:13,07/08/2023 21:17,07-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
a7d6f129-6cfc-42ee-ab2b-8e58f3e1ed60,Inbound,Returns,Service Centres Related,Good ,575b2663-f33e-4b90-9228-21f9cafb0e3a,,06/08/2023 13:26,07/08/2023 13:33,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
32f7a90b-f18e-404d-aaa6-3d88034ce457,Inbound,Refund Related,Refund Enquiry,,3734a649-3db8-4e39-ad4e-97acef701c6a,,06/08/2023 22:36,07/08/2023 13:23,07-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
f31bd250-affd-49bc-a859-e1703d6151b6,Outcall,Order Related,Customer Requested Modifications,Good cx support Shopzilla ,92342924-8c8c-46bb-b3bc-144d21221dd9,,07/08/2023 10:34,07/08/2023 10:35,07-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
68a1f001-36b3-4383-b0bb-a6065713f052,Inbound,Order Related,Delayed,,cc3df156-3e39-41e1-8281-5411512ac467,02/08/2023 23:48,07/08/2023 13:44,07/08/2023 13:45,07-Aug-23,JODHPUR,LifeStyle,1399,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
97db4ef0-23ae-43e6-afba-ef977505fcd8,Inbound,Order Related,Installation/demo,,5741875a-db44-4236-88eb-1a04861ba5d9,,07/08/2023 18:09,07/08/2023 18:11,07-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
c3eb746e-51f9-47fb-a1f7-4d233744562e,Inbound,Returns,Return request,I am happy  for your support,7af410b4-2f9e-448a-9e3b-4b76177cf1ec,,07/08/2023 18:40,07/08/2023 18:43,07-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5d7983e3-18a6-439e-8194-cc9b4f2921dd,Outcall,Refund Related,Refund Enquiry,,ae0e3d6f-6ce4-4c93-b050-6d20138356bd,,07/08/2023 11:40,07/08/2023 11:56,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
5350ae88-ead4-4d9d-8368-c63c4c76689d,Inbound,Returns,Fraudulent User,Good ,cd9603c2-eb89-45e4-bd30-592058891978,,07/08/2023 17:42,07/08/2023 17:48,07-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,4
c486767b-9fed-43f8-921a-741947011698,Inbound,Payments related,Online Payment Issues,Customer support 24/7 is always busy. Can you plz make it available ease to reach ,23bc7bbe-22d0-49f5-b9e1-41f64c6c6049,,07/08/2023 17:55,07/08/2023 17:56,07-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
40e68c3c-d24b-4441-a7c5-d59dbda50de6,Inbound,Product Queries,Warranty related,,64d558ff-5329-4d3f-a72d-c828fc83e776,,07/08/2023 13:25,07/08/2023 13:28,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
85de9b00-00c0-4506-97b5-77dec7f9e979,Outcall,Returns,Return request,,325e7ac0-e2fd-454e-a89c-29b7c426a67d,,07/08/2023 11:51,07/08/2023 12:24,07-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c993eb30-d5fb-470f-b058-53691012aac5,Inbound,Returns,Fraudulent User,,2baafa86-bcc1-4e6e-8cde-947c5a8b386c,,07/08/2023 00:02,07/08/2023 00:12,07-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
77c8fef0-87d0-45d4-93be-51b7baabd22f,Inbound,Returns,Reverse Pickup Enquiry,,b51387b4-9beb-43eb-a15d-32dad45b8506,,07/08/2023 13:23,07/08/2023 13:56,07-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
37b8a7df-27fb-43c4-bd4b-6a0ab24fa26f,Inbound,Order Related,Delayed,,b66c316b-25a7-4e61-b489-8fc397a9e8ed,,07/08/2023 17:33,07/08/2023 17:35,07-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
6beb44e2-b509-465d-a6e5-e663a4a1384f,Inbound,Product Queries,Product Specific Information,,94cbe4d6-1e25-4b05-a732-e9068fca445c,,07/08/2023 20:30,07/08/2023 20:44,07-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
82308493-a9bb-46e1-a9ea-d3702d8c7914,Inbound,Returns,Wrong,,b60250a9-d65f-4d51-8a2b-376365d252dd,24/07/2023 22:45,07/08/2023 06:44,07/08/2023 10:03,07-Aug-23,BHUBANESWAR,LifeStyle,3989,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
e79d2abc-6bc1-4b40-9275-d95220076254,Inbound,Returns,Missing,Good,c7f290b3-7e2e-4372-af91-dd735f19400b,,07/08/2023 14:45,07/08/2023 14:46,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
924db03c-0474-40e6-b48a-ed70d31e6a40,Inbound,Returns,Reverse Pickup Enquiry,,940f9255-4f7d-4852-bccc-01f1c547fc7b,,07/08/2023 10:39,07/08/2023 11:52,07-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5a73730b-a711-46ab-a576-28b1cdb62fd6,Inbound,Returns,Return request,,5bdf5ee2-1362-4d20-8c13-7ed8ff60758e,,07/08/2023 11:14,07/08/2023 11:16,07-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
6e9c554a-bb6c-424e-a4a8-487d415a2ec6,Inbound,Returns,Reverse Pickup Enquiry,,04883c78-2e05-41a4-82be-9416e20ca70c,,07/08/2023 11:43,07/08/2023 11:47,07-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
331a570f-281a-4645-a9f6-cea10df12d15,Inbound,Feedback,UnProfessional Behaviour,,177bc6d8-d62a-4cde-af90-e92735240305,20/07/2023 07:30,07/08/2023 09:34,07/08/2023 09:46,07-Aug-23,UMBERGAON,LifeStyle,147,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
9d47c658-885a-46f8-83dc-c51968da6d70,Inbound,Returns,Fraudulent User,??? customer service ,707a5344-121c-4542-99db-40891ec27512,,06/08/2023 18:53,07/08/2023 06:26,07-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d1293edf-923b-4498-b91e-bbc1a83d2bbb,Inbound,Returns,Reverse Pickup Enquiry,Pls solve this my issues ?? ,c9ebc3c5-06f3-4703-b412-a9f3155c0208,22/07/2023 17:00,07/08/2023 18:27,07/08/2023 18:31,07-Aug-23,HALOL,Mobile,23999,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
02351338-02a3-4333-9242-e61d35c9723d,Inbound,Order Related,Customer Requested Modifications,Good ,f6163283-b869-4281-ace7-577b0261a6b3,,07/08/2023 00:16,07/08/2023 00:20,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
691a2ee9-ab48-499d-97b7-6ea63912f369,Inbound,Returns,Service Centres Related,Very nice guy...,6ede7686-b155-479f-af7a-066ce90c1559,,07/08/2023 13:09,07/08/2023 13:12,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
3ae84af8-0414-4be0-bbf6-fc00e3dbf0f1,Inbound,Returns,Fraudulent User,,c5e3f020-9f26-4278-bf70-b07bcbe6541f,,07/08/2023 19:47,07/08/2023 19:58,07-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
f72a7810-51e6-4957-a1ef-5386056fb7a1,Inbound,Order Related,Installation/demo,,fa118e3c-6c10-469f-8e11-9aea5a1c6f11,,07/08/2023 21:35,07/08/2023 21:38,07-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
6b1f5190-6fe0-439e-a372-d1c3bd027268,Outcall,Returns,Return request,,9577d409-15a3-44f6-8831-b67a11466a11,,07/08/2023 09:48,07/08/2023 11:54,07-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
39eedc03-1015-4e22-8f57-ce569e822919,Inbound,Returns,Return request,,cd170ac9-4205-4d02-8270-23cd22ef12db,,07/08/2023 16:27,07/08/2023 16:29,07-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
663e6824-f3f8-4e99-8865-34a5ccc13b7d,Inbound,Product Queries,Product Specific Information,,84a93610-183e-40c1-9613-8ba1e592c8e0,,07/08/2023 19:54,07/08/2023 20:02,07-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
430feb26-ea28-4383-acd9-a639577d8b58,Inbound,Returns,Reverse Pickup Enquiry,received old used product and now can't return it,a37f0ea6-2077-4dfa-b34a-2030d52bb090,,07/08/2023 21:29,07/08/2023 23:31,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
5f4337c4-ebb9-4c6a-bc98-8be0c38660c3,Inbound,Returns,Damaged,,c2e351f1-0059-40a9-9aad-e90e1fb1fad5,,07/08/2023 21:51,07/08/2023 21:52,07-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
7ea46d8d-1b9e-499b-bcad-fac21225f789,Inbound,Payments related,Wallet related,,486886ff-a0b6-49da-91fe-aa414dde0898,,07/08/2023 22:26,07/08/2023 22:31,07-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
43f4f87e-cad7-4b7d-a385-a3d86f3a6cdd,Inbound,Cancellation,Not Needed,,e4cc28d9-dc70-4740-9582-d788d848b597,03/08/2023 22:01,04/08/2023 17:01,07/08/2023 13:06,07-Aug-23,NEW DELHI,Electronics,1099,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
610c9d6c-595f-43f9-85f3-b432cf9f0448,Inbound,Order Related,Delayed,,2ca6f885-7977-4953-8a0b-b3f9ec854085,27/07/2023 16:17,07/08/2023 08:59,07/08/2023 09:03,07-Aug-23,Ambajogai,Books & General merchandise,3489,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
bb5d1e0c-752c-4371-8995-c59722050da6,Inbound,Order Related,Installation/demo,She's communication is too good understand my query and solve it... Thankyou so much...??,3e360505-872a-4581-9a99-a61a59b4f206,,07/08/2023 00:28,07/08/2023 00:36,07-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
83968c0f-575e-469c-a884-a510c673e1ba,Inbound,Returns,Wrong,,68d4ea2b-2a5f-4428-bc0e-8527e50689ef,,07/08/2023 14:01,07/08/2023 14:08,07-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
5d8a7e3a-2111-4e23-8b16-790dea91ca33,Inbound,Returns,Reverse Pickup Enquiry,,7e11d685-2320-4656-bdd9-79c452565734,,07/08/2023 21:20,07/08/2023 21:37,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
ff413194-5576-4374-992a-5dac63dd7fe3,Inbound,Order Related,Delayed,,14ee4f75-4136-4baf-93a9-8ed8f20f55c8,27/07/2023 18:44,05/08/2023 14:29,07/08/2023 23:51,07-Aug-23,HYDERABAD,Home,797,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1d9cab8f-1968-44bd-aead-29b2e0b3e123,Inbound,Returns,Exchange / Replacement,Very good support ,8f34def8-bd2b-419a-8db1-e116fe5226b6,,07/08/2023 10:09,07/08/2023 10:18,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
35b14aee-9e96-4dff-a693-1b3fd56b9460,Inbound,Returns,Fraudulent User,,2c268e0c-699a-4c78-9be1-6dbfe090bc62,,07/08/2023 15:19,07/08/2023 15:22,07-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,1
27706ac0-827e-493a-b5df-e68c6d9ccdb3,Inbound,Returns,Service Centres Related,,7a4a7e75-79b7-400f-b4ae-932a373963f5,,07/08/2023 17:18,07/08/2023 17:22,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
4c256a00-ef8b-47fc-a6ec-48bd06d9578a,Inbound,Returns,Return request,,fb414532-c586-4781-9a36-ac69355fe803,,07/08/2023 22:13,07/08/2023 22:16,07-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
874d2baa-87f9-4f18-8b0b-b78674fbce26,Inbound,Returns,Return request,Thank you so much ,9e6b77d5-5831-4350-a69f-e71a88c6362f,,07/08/2023 11:06,07/08/2023 11:08,07-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
c93b20d8-6d87-4164-aea1-d92657a7f1c4,Inbound,Refund Related,Refund Enquiry,,09b871f1-691e-4af5-8660-8cfb2e483eea,,07/08/2023 20:34,07/08/2023 20:46,07-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
48523052-6693-40df-9617-862f95000eb5,Inbound,Order Related,Delayed,,fd90a653-b2e7-49f6-a5a4-121fb2a0a3b9,,06/08/2023 21:27,07/08/2023 18:36,07-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
840cc8af-5a6a-4237-80ad-fa7f3df38389,Inbound,Returns,Reverse Pickup Enquiry,,8ef8699e-73cc-4a53-9c20-46e0c5c102b1,,07/08/2023 08:37,07/08/2023 08:49,07-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,4
dd64189b-d207-47fe-9eea-e6f3e007c042,Outcall,Returns,Reverse Pickup Enquiry,,8da29865-132b-4322-81dc-06c70a049711,18/07/2023 20:27,07/08/2023 17:19,07/08/2023 17:21,07-Aug-23,HYDERABAD,LifeStyle,2747,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
f723d589-ddea-4ff7-a64f-fa61af2d2ec6,Inbound,Order Related,Installation/demo,,17f6631f-cc27-4144-9c29-180ac13fc8f5,,07/08/2023 09:21,07/08/2023 15:55,07-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
b6a6aa9f-5306-49d3-9b38-1d3f7f62d814,Inbound,Returns,Missing,Nice ,c561988e-6248-4cd5-a3aa-3c4b53b40599,,07/08/2023 20:53,07/08/2023 20:58,07-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,2
4626b6f0-56d7-4275-aea7-3ab2d4927f1e,Inbound,Order Related,Installation/demo,,12b99f93-5f73-448b-97f2-216bd3f7a47b,,06/08/2023 19:04,07/08/2023 11:02,07-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
db7c2a60-d541-45c5-a343-386329ee6d38,Inbound,Returns,Reverse Pickup Enquiry,Ms sandhya was one of your customer care officer was not able to resolve my issue. She was trying to make me fool and lingering about my issue. This is not good initiative by Shopzilla. Why my case is taking this much time...,98fed80e-e62e-47ad-8d99-4f78cedcd6e3,,07/08/2023 20:01,07/08/2023 20:17,07-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
98d4ea7a-c797-471d-9d49-e61f7b433681,Inbound,Order Related,Seller Cancelled Order,,ada54f96-6000-41e4-85ab-3d355a2ce809,,07/08/2023 23:21,07/08/2023 23:25,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
41a473d0-b560-4c83-9cf4-d241383a6969,Inbound,Product Queries,Product Specific Information,,80964345-c652-4180-b644-e3373b31cf03,,06/08/2023 12:05,07/08/2023 14:40,07-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
a8223110-21b2-4334-aef7-c89d413fdbe7,Inbound,Returns,Reverse Pickup Enquiry,,06a8adbf-2768-42eb-8fac-a3e4b4149a8f,,07/08/2023 17:44,07/08/2023 17:44,07-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
eeca150f-f745-4d8e-ae9e-e87b331ce731,Inbound,Refund Related,Refund Enquiry,,68267627-7bc8-41ad-ac10-46be0a3346d7,,07/08/2023 20:37,07/08/2023 20:40,07-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bf18cd3c-2e5f-49ba-a1f9-17dbcac9cfc9,Inbound,Returns,Reverse Pickup Enquiry,,a8bcc392-e555-4f23-9efc-b46457416d77,,07/08/2023 21:19,07/08/2023 21:23,07-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
ca99378a-5e73-4740-b417-fe77d6ee2c7a,Inbound,Returns,Reverse Pickup Enquiry,Good ,f98f8c6d-e906-4914-8beb-ea14723e49ff,,07/08/2023 23:32,07/08/2023 23:34,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
d9daf870-aa95-484c-9291-7ca8727ecf00,Inbound,Returns,Service Centres Related,,b8b1a3a0-48df-42fd-8a19-e5ad58ee96f7,10/07/2023 22:36,07/08/2023 17:26,07/08/2023 23:41,07-Aug-23,LUDHIANA,Electronics,899,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
dc9d639b-4264-4502-8709-226f82da757b,Inbound,Returns,Reverse Pickup Enquiry,,5008aba7-2619-46a9-b109-b9d23fbccb7d,,07/08/2023 14:05,07/08/2023 14:14,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
0ad5ae1d-fd0c-44a5-a12b-c08c792fc4f3,Inbound,Returns,Return request,,5ffe188e-3475-42ee-bd8f-76e0403b9c32,,07/08/2023 17:41,07/08/2023 21:18,07-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
fdd15715-9acc-464c-8716-7ae23a1d9f2a,Inbound,Returns,Reverse Pickup Enquiry,Still couldn't solve my problem,ceffa585-8984-475a-831a-cbe6fd9a9db6,13/07/2023 19:45,04/08/2023 16:11,07/08/2023 16:28,07-Aug-23,DIBRUGARH,Home Appliences,15240,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
187d49b1-d647-4bbf-b959-8c2fb51d6acc,Inbound,Returns,Missing,Please check the shipment prior sending it to any customer so they can actually receive the product. ,91e996e1-4cf3-4fbd-a05a-14ba37441310,,06/08/2023 14:01,07/08/2023 20:25,07-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
14613847-8261-4d2d-bb84-b8ecaf3e1f18,Inbound,Returns,Return request,,ae1dff44-286d-4c4c-8b66-13436a977fe8,,07/08/2023 10:18,07/08/2023 10:22,07-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ce748bf9-68d2-477d-9560-1782b58c6392,Inbound,Order Related,Order status enquiry,,267cf9b5-d393-446d-85f0-92905899f3e4,,07/08/2023 23:25,07/08/2023 23:27,07-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8268345c-7ba2-4d59-928c-05a021bcc532,Outcall,Returns,Return request,,39483994-0abf-4e66-9b0e-a06fbcbaf735,16/07/2023 16:54,07/08/2023 13:29,07/08/2023 13:37,07-Aug-23,KARIMPUR,Electronics,899,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
936dc2cb-258f-4fcc-a0c3-c03b27488a12,Inbound,Returns,Exchange / Replacement,,e1712129-55f7-45b1-8d72-b6cd19364a34,,07/08/2023 13:40,07/08/2023 13:58,07-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
6809f4a5-a4d7-4989-bdec-97475c6db1e9,Email,Returns,Service Centres Related,5,4b65ae1d-5ece-4a05-b308-7ad329593bff,16/07/2023 02:53,07/08/2023 22:02,07/08/2023 22:06,07-Aug-23,SURI,Electronics,489,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
8a6eb08e-f023-4345-97fb-ea7646612735,Inbound,Returns,Product related Issues,Thank you Shopzilla for solving my problem,00fa4a4f-ebc2-45a8-9328-47f3de82c796,,06/08/2023 21:24,07/08/2023 14:37,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
4632c4d6-6e95-486c-8c90-a26c46b6b853,Inbound,Product Queries,Product Specific Information,Thank you Shopzilla team ,28826c14-adfd-48e6-8aaf-257fecce20f0,,07/08/2023 18:07,07/08/2023 21:55,07-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
169ccf48-f705-49c8-9815-08426d4bd13b,Inbound,Returns,Reverse Pickup Enquiry,Ok,4a7bcfd9-077f-43fe-8976-f42ab4cafdcf,24/07/2023 12:32,07/08/2023 23:09,07/08/2023 23:24,07-Aug-23,NASHIK,LifeStyle,1955,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
d52d64b2-6ed2-4466-bccc-2cb7dda25d0a,Inbound,Order Related,Delayed,,1a0ff89a-3378-4d2f-8845-d9d44b60e1cd,,07/08/2023 07:31,07/08/2023 12:20,07-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,1
63ebf1ff-85a3-4393-b6b5-cc552a578142,Inbound,Order Related,Delayed,,bad1cfd0-ef08-415e-b847-8b44452505b8,,06/08/2023 14:44,07/08/2023 19:35,07-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
03f94bf9-cc95-4ab6-851b-d0edb929d81e,Inbound,Order Related,Installation/demo,,17dd5eda-a7ee-43e8-baca-47a5842c7701,,07/08/2023 22:13,07/08/2023 22:20,07-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
4de86468-9eb0-43ac-91c6-11d912027f6d,Inbound,Returns,Return request,Nice chatting,8f7b5341-a5da-4f28-8d42-7452e807a69d,,07/08/2023 07:21,07/08/2023 08:59,07-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
a73b510d-cad6-4f62-b182-5e0cf91e47dd,Inbound,Order Related,Order status enquiry,,02197888-b683-4954-a5ed-7001b7c92d48,,07/08/2023 14:40,07/08/2023 14:47,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
a8cd58ea-4eab-41e5-8fa8-6b758553120b,Inbound,Returns,Missing,nice,84232289-de69-46c1-b55c-bd157d6b2a3e,,07/08/2023 09:25,07/08/2023 09:29,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
ff5c4f0e-945c-452b-b02f-80a96b0455c6,Inbound,Refund Related,Refund Related Issues,,571cd29a-5810-4071-8dfe-ba7cb91e7b90,,07/08/2023 17:40,07/08/2023 17:42,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,3
61d0f6c6-32b2-45d8-8641-82966e944907,Inbound,Returns,Return request,,52866e0b-6844-475f-8dd9-2882ad1033d0,,07/08/2023 23:19,07/08/2023 23:20,07-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
166ea55c-5fec-4313-b7be-2ab7143ce70e,Inbound,Order Related,Order status enquiry,,7f1cf272-1f44-46af-bf82-cfa4ee257a89,,07/08/2023 09:32,07/08/2023 22:17,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
a229dc98-6692-4a9a-a037-b26f1f639d64,Inbound,Returns,Fraudulent User,,3fb0bafb-96d5-47fa-88f7-184489151389,,07/08/2023 12:53,07/08/2023 13:05,07-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
dd7193d7-f231-4dda-a6f0-3be345ea6e24,Inbound,Returns,Reverse Pickup Enquiry,,d8c52bbf-a699-4a58-b6ca-b58480a9bc51,,07/08/2023 17:25,07/08/2023 17:41,07-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
25060257-01a3-49d6-a102-e37ce4fe2d45,Inbound,Returns,Reverse Pickup Enquiry,,b68a3bd1-ec2a-4d39-a423-b7c74b846552,,07/08/2023 16:42,07/08/2023 16:42,07-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
f8eb4bb0-98e0-40f9-869b-daa86409f27e,Inbound,Order Related,Order status enquiry,,07409053-e4e8-49df-8e5c-8ef28d3c0513,,07/08/2023 16:30,07/08/2023 16:54,07-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9e6569d2-80a5-4b78-abf9-2ed83d149508,Inbound,Returns,Return request,Good,71393ba7-ed35-49fd-b9e2-7a9c85a53b77,,07/08/2023 16:47,07/08/2023 16:49,07-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
cc24b675-79f3-48d2-b5d8-0be0e75684a4,Inbound,Returns,Reverse Pickup Enquiry,V good ,28529834-dfc2-425d-9661-e5d4f4af922f,,07/08/2023 17:00,07/08/2023 17:00,07-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
3350ea0a-7091-4938-8a6b-40080ff0cbd2,Inbound,Returns,Fraudulent User,Please deliver the all items and correct items,a6741ea5-61cd-48ec-9636-e668626bf5ee,,07/08/2023 17:19,07/08/2023 17:24,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5151af8e-2e0e-4727-86eb-7df3d33f1895,Outcall,Product Queries,Product Specific Information,,02c42752-4590-4c4a-b33d-4f3bcdfac1ba,,07/08/2023 20:24,07/08/2023 20:26,07-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a395300c-56bd-40dd-a81b-bf91f7d4ced7,Inbound,Order Related,Installation/demo,,1cb6cd18-471a-472c-b98a-e107d973a7c9,,07/08/2023 06:53,07/08/2023 09:06,07-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
5787a9f1-9d99-4dde-b05f-582fe88e0757,Inbound,Shopzilla Related,General Enquiry,,cfc4d35b-ceda-49b2-a3b8-beb5cc24ee09,,07/08/2023 13:11,07/08/2023 13:43,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
8be947e7-a0b4-4443-9bd0-249c7f873004,Inbound,Returns,Reverse Pickup Enquiry,,40156380-5903-46e3-9d31-d236ad5cdb6c,,07/08/2023 14:05,07/08/2023 14:05,07-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
e210a201-1a1e-4dca-ae5b-27b40528ec43,Inbound,Shopzilla Related,Signup Issues,,4adaf6d8-50ef-4562-af51-f51979b7a784,,07/08/2023 16:37,07/08/2023 16:41,07-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
553d3a76-4cf1-4093-ac26-0031280c5adf,Inbound,Order Related,Order status enquiry,,25c7fcfa-00f1-45c1-a94b-a8d29fd46503,28/07/2023 11:48,07/08/2023 20:08,07/08/2023 20:09,07-Aug-23,JHARSUGUDA,LifeStyle,140,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
4cacdf40-0093-43b1-9bb0-392d290a3b31,Inbound,Order Related,Delayed,Please try to record the customer' contact history with customer support person like how many times and with whom a customer has talked to from customer suppert person. ,64f3a58b-70db-4d6f-b5d9-c568e92b066a,,07/08/2023 11:55,07/08/2023 12:13,07-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7f36c4d0-f1ba-483d-abe4-f4b1a534dfc2,Inbound,Order Related,Delayed,,60d49147-738c-4b74-8fd3-2425614390a8,,06/08/2023 23:51,07/08/2023 12:23,07-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,4
3ae06a9c-af44-4060-ae0e-4af0d334098e,Inbound,Returns,Reverse Pickup Enquiry,,2fe7a8da-5058-49f5-b844-68f86f02f665,,07/08/2023 01:52,07/08/2023 01:57,07-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
aa7cc9f5-d054-45f7-be62-d67308201fcc,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,f6625c70-90a8-40f0-af4a-056a3b61293c,,07/08/2023 16:58,07/08/2023 17:08,07-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
f1c8e8ff-7375-46ba-85ee-db3d6fdcf903,Outcall,Order Related,Order status enquiry,,449d8091-5af3-4372-8bc6-67708009e58a,,07/08/2023 21:46,07/08/2023 21:49,07-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,4
77809bbc-c070-4d83-928c-3236dc8d4912,Inbound,Returns,Service Centres Related,,b26220b3-0f48-4fee-86c4-9da926628e54,,07/08/2023 22:22,07/08/2023 22:43,07-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,4
68a6122a-96b9-49af-8e0f-cee128de24ae,Inbound,Returns,Reverse Pickup Enquiry,,5509a40b-77d5-45c7-97eb-1e193c8424f4,01/08/2023 21:53,07/08/2023 10:04,07/08/2023 12:38,07-Aug-23,UJJAIN,Home Appliences,1474,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
945ca12a-e057-464c-88d2-56d027eb157e,Email,Refund Related,Refund Related Issues,Good one ,40ddb5a2-5c0e-4214-8791-272c3335bc65,17/07/2023 22:42,07/08/2023 20:52,07/08/2023 20:54,07-Aug-23,MUMBAI,Home Appliences,15990,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
32d3aa90-a36f-4d3c-9aa4-c327f61544a9,Inbound,Returns,Reverse Pickup Enquiry,,c07f1f9c-1b0a-4c5c-b353-e0b4b7d7cf46,30/07/2023 15:04,05/08/2023 17:53,07/08/2023 10:04,07-Aug-23,SIKAR,Electronics,599,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
bd512250-497e-4c4e-b152-ca25970e1c8f,Inbound,Order Related,Order status enquiry,,c1128989-51c5-4c13-a568-0896d435a76f,,07/08/2023 14:43,07/08/2023 16:38,07-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
986668f2-1fce-4432-825a-1e527c606e8d,Inbound,Product Queries,Warranty related,Good,f1839051-95a6-45c5-8364-918307ab3bda,,07/08/2023 11:33,07/08/2023 12:14,07-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
15a64451-5a32-40e4-86d2-9067c51bd038,Inbound,Cancellation,Not Needed,,a9ebb854-54df-4d69-a2f9-5792275c0a4c,,07/08/2023 17:36,07/08/2023 17:40,07-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
895e22f9-c5ca-49f1-a683-ea992231afad,Inbound,Returns,Wrong,Nice and problem solved,ac2af268-40b0-410f-a7c0-5d20bab73b3d,30/07/2023 21:41,07/08/2023 13:24,07/08/2023 13:42,07-Aug-23,REWARI,Electronics,1199,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
3504b788-3a56-4f73-bf57-7958be3a45c2,Inbound,Refund Related,Refund Enquiry,Good job ,6163337b-fd7d-463a-817b-8dd1593fdf39,,07/08/2023 13:25,07/08/2023 14:02,07-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
50de274c-553f-4db7-83d6-706fbf0afbf0,Inbound,Order Related,Order status enquiry,Good,8bd797a8-7fc3-4b41-9d8f-d12529413ecd,,07/08/2023 18:18,07/08/2023 18:18,07-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3706f6c9-20b1-461e-8258-418a89112002,Outcall,Product Queries,Product Specific Information,I orderd pigeon juicer mixer grinder bt product quality is not gud I want to refund bt my problem is not solve ,5d3d37ae-eefc-496c-8382-504bb5952867,,06/08/2023 17:37,07/08/2023 22:32,07-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,2
5e21282e-b545-42c9-86af-4690d93fa021,Inbound,Order Related,Order status enquiry,,a702d0dd-0fce-4f02-9247-e3186411dc6f,,07/08/2023 12:40,07/08/2023 13:16,07-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
a2648085-5d60-44f9-a3f9-9c1a5ce0b6c8,Inbound,Returns,Reverse Pickup Enquiry,,035f7a07-36c6-4784-ade9-dcab4ba2a00b,,07/08/2023 13:48,07/08/2023 14:12,07-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
a25260f7-68ea-42d2-a16f-e3386d06dd64,Inbound,Returns,Fraudulent User,tq,675f0ffb-f9e7-4c51-93c6-fdb2bdeea790,,07/08/2023 20:35,07/08/2023 23:00,07-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
b69dd53d-87b4-4037-b923-4d15c7015571,Inbound,Shopzilla Related,Signup Issues,please give a tollfree number to contact.. please. i beg you.,4085cef2-b742-48ff-b19c-3bb7d85f7b15,,07/08/2023 13:00,07/08/2023 13:51,07-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,1
030cbb8b-37b6-4a2e-b5be-59a50b419afe,Inbound,Order Related,Order Verification,Quick resolution,801e3004-dfb7-47f0-bea7-8d4c0a0d7090,,07/08/2023 14:59,07/08/2023 15:02,07-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
f1b411e1-1446-4c9f-b505-5be961868920,Inbound,Order Related,Seller Cancelled Order,,208a536f-2721-4845-9b33-21c1a16ff2fa,,07/08/2023 15:25,07/08/2023 19:10,07-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
2b2009ac-78b7-4e5c-b85f-5887e7edaba6,Inbound,Returns,Reverse Pickup Enquiry,,ac4f77de-6838-4be6-be3a-981781cb7178,,07/08/2023 16:02,07/08/2023 16:03,07-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
6e86732e-bc1a-4843-8565-ac981a4cf0c4,Inbound,Returns,Reverse Pickup Enquiry,All good,25509e29-7cad-40d9-9696-4e2f298a96b1,,07/08/2023 16:26,07/08/2023 16:29,07-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
1d418bc5-383c-4870-8114-8f51f0356296,Inbound,Product Queries,Product Specific Information,,dd4e160c-c394-4f99-aaa0-5611ce863c0d,,07/08/2023 21:56,07/08/2023 21:58,07-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7d4bb676-ee41-4c24-b8bf-bccbc869ca4d,Inbound,Order Related,Invoice request,Please resolve my issue asap,ea98d586-f956-4d5c-8374-44bac1450be3,,07/08/2023 17:35,07/08/2023 17:43,07-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
cd5e005d-e4ca-4264-a908-e05f2caad589,Inbound,Cancellation,Not Needed,Very helpful support of customer service person thanku,309b9474-74f3-45be-8244-47db3e54a465,,07/08/2023 11:07,07/08/2023 11:10,07-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
3e250584-2395-4bc2-8e88-63f8529f6d76,Inbound,Cancellation,Return cancellation,,a0721b9d-3577-4431-89a8-7578d0a899b7,,07/08/2023 15:39,07/08/2023 15:59,07-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7d62b411-65c0-4501-856a-2a7d5d085691,Inbound,Order Related,Order status enquiry,,e12a921d-d3f9-4f8b-8d54-599c848fd88a,,06/08/2023 19:28,07/08/2023 10:36,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,2
7d915bec-4561-4db8-a77d-8ba3bd1f87e0,Inbound,Returns,Reverse Pickup Enquiry,,d7ab231d-726a-4260-bb58-4dce9a025760,,07/08/2023 17:28,07/08/2023 17:31,07-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
94c3de65-b804-48a1-bdcd-9cc3a6c23672,Inbound,Returns,Return request,,4b7f4444-eac3-4faa-ac15-29355c118cb4,,07/08/2023 07:38,07/08/2023 07:42,07-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
0a36f33e-caf0-48dd-a06e-1d982259b77b,Inbound,Returns,Service Centres Related,,fcbceb89-dfcc-47b2-98a9-e4b4d7f4bc65,,07/08/2023 21:02,07/08/2023 21:06,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
f0df6ba5-db5e-41f9-b902-ecc5435585a0,Inbound,Returns,Service Centres Related,Thank ,508c83f9-482c-400c-bd3e-0c42a8ad19e8,,07/08/2023 21:48,07/08/2023 21:49,07-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8ba9e599-3715-4733-a193-2a671401906a,Inbound,Returns,Reverse Pickup Enquiry,,d1cb9f64-bc80-4805-b2e5-beaa7d605f06,,07/08/2023 23:29,07/08/2023 23:30,07-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
b4dd18fe-c628-4b35-855e-1ecb1a6ac4e1,Inbound,Returns,Reverse Pickup Enquiry,,14481b3f-06f9-48b5-a629-771fa8aff37e,,07/08/2023 12:15,07/08/2023 12:20,07-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
a3056afd-9cd6-4c75-bfad-2c9fd63be73b,Inbound,Cancellation,Not Needed,,33d6340b-f131-46dc-90bb-89b500a54944,,07/08/2023 18:12,07/08/2023 18:13,07-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
23a4d9cc-8e6b-478b-9c91-29b41b7da74b,Inbound,Returns,Reverse Pickup Enquiry,,e57e0ea3-9f2e-4687-a06e-f12d6a1a893b,,07/08/2023 18:50,07/08/2023 18:51,07-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,3
91ae820b-2b18-4ea5-9f52-d95fb6d30428,Inbound,Returns,Service Centres Related,,64dca42a-48d2-44ac-927c-df42782f128a,,07/08/2023 11:17,07/08/2023 11:44,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
7b4403dc-0f91-4f17-8430-1260b86adcbc,Inbound,Payments related,e-Gift Voucher,Anytime supporting executive  . So I am very happy,b544c65a-e5fc-44f0-9d10-5bc03a2d7f0d,,07/08/2023 15:20,07/08/2023 15:22,07-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
ec2f414d-b9b9-430d-ba82-28a4eb717ce6,Inbound,Order Related,Priority delivery,,a248c389-a6dd-4b93-8e28-4af9086533ae,,07/08/2023 23:06,07/08/2023 23:07,07-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,4
9c5f74c5-bb64-47f0-8816-69a5fc0b9659,Inbound,Returns,Reverse Pickup Enquiry,,96865268-3da2-414d-9a56-2be3b72e54a3,,07/08/2023 14:18,07/08/2023 14:22,07-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
25050311-95cb-49d7-8fa7-bdc0afea6e6b,Inbound,Returns,Fraudulent User,,d28fccd3-87db-41e4-b1c3-996e2771f013,,07/08/2023 11:56,07/08/2023 11:58,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
94169b6a-42b0-4f65-9041-56183c30ebac,Inbound,Order Related,Installation/demo,,65948b86-1268-4651-b790-7a08d248f643,,07/08/2023 17:00,07/08/2023 17:03,07-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
8abf5b48-b4da-4e02-93ab-cef5d62ee820,Inbound,Returns,Reverse Pickup Enquiry,,bbf52d92-a5bf-4951-aa68-d2d889508132,,07/08/2023 17:25,07/08/2023 17:28,07-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
97b57c90-2473-4e7a-88ac-367c0365d618,Inbound,Returns,Reverse Pickup Enquiry,,710f5783-136d-4251-9fc7-6e304557509f,,07/08/2023 18:51,07/08/2023 18:54,07-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
44548484-e8c4-42ba-95bd-4e030916c320,Email,Feedback,UnProfessional Behaviour,,823c1efe-d141-4f4d-9fea-d503879d01cd,,07/08/2023 08:13,07/08/2023 08:20,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
6e8a2f95-eb61-4f3b-bf03-a097174d7ec9,Inbound,Returns,Reverse Pickup Enquiry,Best call service,552d5273-bb9a-4ee5-865e-760063f8949d,,07/08/2023 13:19,07/08/2023 13:22,07-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
c3ad8ee9-ea5a-47f2-ac7f-d820fae0290e,Inbound,Order Related,Order status enquiry,,e5464924-5100-4f41-9c78-5a9d48779be5,,07/08/2023 08:16,07/08/2023 08:29,07-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
d7746baf-7281-4e4c-b3d8-1dff8d6490ad,Inbound,Returns,Fraudulent User,,2d9b702e-68a3-4190-a5bd-fd666b398a73,,07/08/2023 21:05,07/08/2023 21:09,07-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
eff198c1-98f2-436b-bbf6-b3d08a98447a,Inbound,Returns,Service Centres Related,,c962522c-bccd-4d42-9339-fda3972c4675,,07/08/2023 19:09,07/08/2023 19:10,07-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
dd7bab1e-389b-475e-9477-d0cc7f7c4309,Inbound,Returns,Fraudulent User,Good ,2cd8bff0-64f1-4c82-8bb0-e731f040aa77,25/07/2023 12:23,07/08/2023 17:02,07/08/2023 18:34,07-Aug-23,MUMBAI,Electronics,1699,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
96633fba-fd7f-4788-9b3c-dea5445c276b,Inbound,Order Related,Delayed,Thank you,b9226a92-b325-4119-a154-c1bb220d3e4d,02/08/2023 14:14,07/08/2023 12:22,07/08/2023 12:24,07-Aug-23,HYDERABAD,Electronics,20999,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c5db0e98-6363-42f6-8e1d-42bd75493f1d,Inbound,Order Related,Delayed,,0fd60e90-1559-4d80-b97f-2e5adb2fb1fe,,07/08/2023 20:56,07/08/2023 21:08,07-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
e41da834-fad8-4bc6-a020-b4bb941a59cd,Inbound,Order Related,Delayed,Koi sapotNahiIssu problem me koi help nahi ki Delivery nahi hai,25af7213-2cdb-4b28-b7b4-2495a75359d6,,07/08/2023 18:43,07/08/2023 19:24,07-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
2fda58e2-1944-4110-b4dd-0b98e9296e9e,Inbound,Returns,Return request,,30db5eef-b744-4cbb-8335-5f0eb65b9f07,,07/08/2023 15:58,07/08/2023 15:59,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
c5f49291-2a96-4781-94dd-b197ac37f610,Outcall,Returns,Reverse Pickup Enquiry,Very Good Conversation And Customer Handling Thanks Sir,1d03006d-7011-44f2-afdb-46090c83da47,,07/08/2023 15:28,07/08/2023 15:33,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
6ed5b973-7e59-46cf-b8e6-be646cba1540,Inbound,Order Related,Order status enquiry,,707f1b81-42a7-4f4c-b237-166899cce02d,,07/08/2023 18:12,07/08/2023 18:14,07-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1ec63adf-2263-4719-b0d8-f24c8037f48d,Inbound,Returns,Reverse Pickup Enquiry,,ec7581fa-e6a1-4d81-8701-317249dcac25,,07/08/2023 20:28,07/08/2023 20:30,07-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
ef3fb24a-53cc-4c9d-8474-8680517440d8,Outcall,Feedback,UnProfessional Behaviour,,1e3f3834-2b94-468e-8fdb-931814ac5029,,07/08/2023 07:56,07/08/2023 07:58,07-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
59556a85-986f-4233-8203-8c1316277b8b,Outcall,Returns,Exchange / Replacement,,b0009dec-336a-4391-aa4d-162f995a7959,,07/08/2023 16:47,07/08/2023 16:49,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
699b1300-8436-4522-9fe2-0a264685ee28,Inbound,Refund Related,Refund Related Issues,,2afbb818-976c-4d76-b49f-010e201d1ccd,,07/08/2023 18:59,07/08/2023 18:59,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
fa817557-98d8-45e8-996c-c0a44f974b17,Inbound,Refund Related,Refund Enquiry,,4a71fcae-6f8f-4bac-90ce-92203d22f57d,,07/08/2023 07:53,07/08/2023 07:56,07-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
e4229b5d-b8f6-4d54-854f-9f1384f43aad,Inbound,Returns,Missing,,eadd7b69-f969-4ce8-a341-0fdc7814e2da,,07/08/2023 16:17,07/08/2023 16:20,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
bd446097-1c5d-4333-96f1-c11517d9e314,Outcall,Feedback,UnProfessional Behaviour,I was talking with Mr.   Thakur & he was very efficient to understanding my issue & immediate has taken the necessary action to resolve my concern.,ecf8f5cd-2c9e-4bbd-8210-a390ca34825e,,07/08/2023 08:13,07/08/2023 08:18,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
0e593904-e4f2-425a-b1d4-50f24e8ee1de,Email,Order Related,Installation/demo,,d3ea98c1-6754-4882-8400-e435f6f940c9,,07/08/2023 14:35,07/08/2023 14:38,07-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
28dd7179-4291-444b-afe1-dffe63fb4143,Inbound,Returns,Return request,,55961318-40d0-446a-8ddf-326c74f7f58c,,07/08/2023 20:42,07/08/2023 20:46,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,3
2cfece26-d72b-459a-8ecc-3b75933adae2,Email,Feedback,UnProfessional Behaviour,,f7cc2565-01bf-4987-88a2-4cbd801cafd3,11/07/2023 22:12,04/08/2023 20:37,07/08/2023 08:22,07-Aug-23,NASHIK,Home,438,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
e5c6a830-7850-44fc-bbb2-71eb52bc895e,Outcall,Refund Related,Refund Enquiry,"Need to improve address part after shipment allocation done from seller end, may some time need to change address after two three days or after shipment done from seller e.",618e4d21-5973-43a8-95c2-8b26b9de16b2,,07/08/2023 19:29,07/08/2023 19:36,07-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,4
f567f3fa-60fe-4e4d-b440-d6b32463a2ad,Inbound,Feedback,UnProfessional Behaviour,,d46469ae-7f1c-4fe4-beb3-b904454aec02,,07/08/2023 20:15,07/08/2023 20:21,07-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
9834c4c8-1878-44e7-b05c-ab8f670ea105,Inbound,Cancellation,Not Needed,Thank you so much for helping my problem ,63aad7f8-1f03-499d-888a-1854ed62f75b,,07/08/2023 05:18,07/08/2023 05:19,07-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
b78e2e7d-088b-40c5-8183-a75b66aa05d4,Inbound,Returns,Reverse Pickup Enquiry,,d6b4b950-1e49-4d22-9165-ae764afaad07,,07/08/2023 11:58,07/08/2023 11:59,07-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
0faa912b-0849-4644-99a9-7c532b2e6fde,Outcall,Order Related,Delayed,Good ,2cb422cd-d792-4818-949b-e9770b83f7a8,,07/08/2023 14:55,07/08/2023 16:46,07-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
ab905109-3f59-4ed5-a3f7-072fb2898288,Inbound,Returns,Return request,,adaff8ba-5737-4549-84f8-b71e7144c4cb,,07/08/2023 16:40,07/08/2023 16:42,07-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,4
fffc0c66-f6a6-47bd-a1e7-35b3c6a61e02,Inbound,Order Related,Order status enquiry,Good,70140801-b9e8-498c-8e86-6de8a7aa76e2,,07/08/2023 19:58,07/08/2023 20:03,07-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
8357ccbb-418d-449c-b539-c397cb052913,Inbound,Returns,Missing,,f3f8bd54-c133-4baa-b364-8e8a3176e8e9,,07/08/2023 13:04,07/08/2023 13:31,07-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
6b2e514d-cd59-4f7d-99ad-c9da7024b1c6,Inbound,Returns,Fraudulent User,,64e0d379-ac40-4444-82ae-fc4b204b5557,,07/08/2023 22:34,07/08/2023 22:38,07-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
0fdfbfe3-227f-495d-8687-39e6da8d4e1b,Inbound,Returns,Reverse Pickup Enquiry,,70013444-ad1a-42a4-8b11-4c6f59d8e096,,07/08/2023 16:59,07/08/2023 20:13,07-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
189246d7-b067-4c5d-856d-c6d7e31d2a29,Inbound,Returns,Missing,Very nice ??,213cbf7a-f6fa-444f-8d96-443e78692153,,07/08/2023 20:07,07/08/2023 21:12,07-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
a5613b6f-c14e-4f59-a8e7-7179850a4bef,Inbound,Order Related,Delayed,,4776ba71-8701-4c59-a65a-40b14386dd58,,07/08/2023 10:55,07/08/2023 13:14,07-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
c9af3ff6-0c2d-484b-bd5b-53ffa436c8ba,Inbound,Feedback,UnProfessional Behaviour,"Agent was helpful, patient, knowledgeable.",6cdb29f0-7a47-433b-b016-8a984ba743fb,,07/08/2023 08:57,07/08/2023 09:02,07-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
7f9f96a8-5b7e-488e-a8fb-440f4fdcfa9f,Inbound,Returns,Reverse Pickup Enquiry,,be69109d-c8b2-4b7a-be38-1cfada1db7a5,,07/08/2023 21:33,07/08/2023 21:36,07-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
5ded012d-f412-43d3-9fdf-07ffb516fba7,Inbound,Product Queries,Warranty related,,bb9fce1b-ceb1-46f0-8414-c3ccaa0ea5d4,11/06/2023 12:18,06/08/2023 20:15,07/08/2023 14:06,07-Aug-23,GURGAON,Mobile,14499,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
06d7a52b-7da9-4d31-a7c8-3d4c42392a48,Inbound,Returns,Return request,,d75a5d49-f00d-4c47-b05f-934c96af37d0,,07/08/2023 07:04,07/08/2023 07:06,07-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
78bcd894-42f6-4b5a-a705-a4768976972e,Inbound,Returns,Reverse Pickup Enquiry,Very bef,87299d86-6740-44c8-8af6-16dcbfdc011c,,07/08/2023 14:49,07/08/2023 15:00,07-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,1
44bc686f-9c26-4dc0-a261-70487b2f55e6,Outcall,Product Queries,Warranty related,Give my refund,b27ca359-f491-4d88-8758-9918822f146f,,07/08/2023 11:28,07/08/2023 12:16,07-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
7d2facc2-7e4e-4199-a218-997cfcabc207,Inbound,Returns,Reverse Pickup Enquiry,,8042aa25-429d-4aa6-b9c2-76d387982494,,07/08/2023 20:42,07/08/2023 22:19,07-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
46e019ac-4bae-42f9-a3cc-e11e815a2765,Inbound,Order Related,Delayed,,3b461325-32f4-4900-b600-a1f7a7f9e447,03/08/2023 19:58,07/08/2023 16:14,07/08/2023 16:15,07-Aug-23,KHALAPUR,Mobile,14999,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
6ec0b4d7-3baf-4629-96f1-737b21d456a0,Inbound,Offers & Cashback,Affiliate Offers,,a5eeaa10-2801-430a-a384-55d748c18710,,07/08/2023 08:56,07/08/2023 10:32,07-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
053e73c7-e385-4eba-a66e-9281ff97b311,Inbound,Order Related,Delayed,Over all good ?? ,abc44079-8f66-469a-b7cb-3b2b6a5ace1b,,07/08/2023 17:30,07/08/2023 18:37,07-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
80850696-dc39-43b8-8a6e-62a2fe4a15a9,Inbound,Product Queries,Product Specific Information,,71517b2a-4c0f-45cc-bcd5-827682ca6bc1,,06/08/2023 21:39,07/08/2023 10:05,07-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
3f1a13e8-42e9-47a2-8f96-94a0e25ae693,Inbound,Returns,Reverse Pickup Enquiry,Good ,a75a65b3-4052-43e1-a523-966bda986b0e,,07/08/2023 11:25,07/08/2023 11:31,07-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
96df972d-9a09-433e-9a61-68f4d0279594,Outcall,Returns,Fraudulent User,,a27aad78-0978-41b5-a70e-0b80190d3d3e,,07/08/2023 14:11,07/08/2023 15:12,07-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
b4884235-baea-4c93-b55b-fee517a298c2,Inbound,Order Related,Order status enquiry,,83c4d068-94c6-4ad2-9340-b1ee72016749,,07/08/2023 19:58,07/08/2023 19:58,07-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c2c039bd-5a2f-4655-994d-968660117c9a,Inbound,Cancellation,Not Needed,,4dd18d29-625d-4017-865b-aea02ca601a7,,07/08/2023 20:08,07/08/2023 20:12,07-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
4a4059b6-de1d-41a4-be62-6cf08bd842d7,Inbound,Order Related,Installation/demo,,7729387b-202d-45f2-a734-7f8309aeb26d,,07/08/2023 13:09,07/08/2023 13:12,07-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
9cbfeb15-590f-4b5c-8956-495116769c45,Inbound,Returns,Fraudulent User,Very good support from executive ,38d7ea49-21e6-4509-9c7a-57aa6800241b,,07/08/2023 22:55,07/08/2023 23:04,07-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
e1254305-158f-4ba4-93cf-a83dc67ebe47,Inbound,Order Related,Customer Requested Modifications,,294fa7e9-ba56-45fb-a75f-839499fed331,,07/08/2023 09:13,07/08/2023 09:54,07-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,3
a72e5240-763f-4043-b912-f43a0791342a,Inbound,Cancellation,Not Needed,,23546ea6-12cb-46e4-9557-c43e6a386ecc,,07/08/2023 18:25,07/08/2023 18:34,07-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
6167c823-0058-43a2-968c-f7d2d0b6e034,Outcall,Returns,Fraudulent User,,028566ee-982e-4b3f-ad19-0cf8fb0d8bca,,07/08/2023 13:17,07/08/2023 13:52,07-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
eb3b1aee-4207-401b-95c7-d3dd4235515d,Inbound,Returns,Reverse Pickup Enquiry,,2d5414ea-231c-42e2-86a8-61fe57abdb5d,,07/08/2023 21:37,07/08/2023 21:43,07-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
2501fc42-ea73-469e-8aa4-3627758a9a99,Inbound,Returns,Reverse Pickup Enquiry,,4f9a9649-35df-4ad8-b868-24eb42e06723,28/07/2023 20:48,05/08/2023 13:28,07/08/2023 21:18,07-Aug-23,GUWAHATI,LifeStyle,707,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
0fa44fcb-3116-431a-9c50-3b26c9da6a52,Inbound,Returns,Return request,,c97e5664-30ab-434d-8104-dbba01e27d69,03/08/2023 12:02,07/08/2023 17:53,07/08/2023 17:54,07-Aug-23,MADHUBANI,Electronics,999,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
788b2c6c-9f80-4c05-8a96-17d4d66026f1,Inbound,Returns,Return request,,1fd9d836-7b89-4349-9e6a-3fef48462d55,,07/08/2023 10:50,07/08/2023 11:58,07-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
79bc82fa-2aa5-4896-935b-9dd11ba63c33,Inbound,Returns,Service Centres Related,,09ad104e-1c18-46b5-98aa-88a6fa725021,,06/08/2023 19:55,07/08/2023 09:19,07-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
f58afdc1-459f-4ea2-8bce-3205e7465bd3,Inbound,Returns,Reverse Pickup Enquiry,,6ebcf9f1-b20d-400c-918e-759aec9531e6,,07/08/2023 16:33,07/08/2023 16:33,07-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
edc62568-ca6c-402d-a704-9deb93689999,Inbound,Refund Related,Refund Enquiry,No,f915873d-1bc6-4d81-bf5f-ba563a35b6f6,,07/08/2023 19:01,07/08/2023 20:13,07-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
f4916fed-89de-4d7f-bef2-0951b8d230bb,Inbound,Returns,Reverse Pickup Enquiry,Please update your policy to refund and return with more flexible.,2cff0ead-0f96-4a76-afe8-0e251b76f8e7,04/08/2023 10:16,07/08/2023 13:23,07/08/2023 13:27,07-Aug-23,KOLKATA,Books & General merchandise,329,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
0564aad6-118c-41a1-86c3-ac8a98f9e661,Inbound,Product Queries,Product Specific Information,  should be crystal clear rather than the fake information given by them and customer has to suffer.,5c63021e-8771-4915-ab0d-ceed2b653c3c,,06/08/2023 23:05,07/08/2023 15:55,07-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,3
e23fc1fa-581c-49cf-a2e0-8812327890e8,Inbound,Order Related,Installation/demo,,21789382-2495-4ca4-88bf-74982b5e464b,,07/08/2023 09:57,07/08/2023 10:02,07-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
72fbac94-6ad6-488d-bd68-7b2b08eb6663,Inbound,Order Related,Priority delivery,Very nice support,6dd290f7-8db8-431b-a3a7-536f66d8940e,,07/08/2023 11:54,07/08/2023 12:02,07-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a6314bd7-d442-460b-9981-4a262efdafe8,Inbound,Returns,Service Centres Related,,1f02658c-0dcd-44cd-aa49-a4311e6e39bb,,07/08/2023 13:15,07/08/2023 15:45,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,1
aa07e57a-45e1-460c-a722-738f783e85d9,Outcall,Refund Related,Refund Enquiry,,4e549f48-ecc8-421a-ad79-971b5eb452a7,,07/08/2023 15:48,07/08/2023 17:46,07-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
28baf894-fb42-4327-8f74-89b978f0266d,Inbound,Returns,Reverse Pickup Enquiry,Too good,77ee3266-6673-4a93-9b44-fdc4aca664c6,,07/08/2023 16:55,07/08/2023 16:59,07-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b300bb21-53e5-4c8a-b282-2e195ff6a6a4,Inbound,Order Related,Order status enquiry,,751051f5-5d14-4005-95cb-36fcefb4fbca,,07/08/2023 19:40,07/08/2023 21:17,07-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
81dc01d3-b217-4274-ba51-e956b3028b6a,Inbound,Order Related,Seller Cancelled Order,  delivery,71f016bf-163b-4978-adc2-ac8345057f35,,07/08/2023 22:55,07/08/2023 22:57,07-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
446cf023-50a9-4f01-843c-db54a5f93f05,Inbound,Returns,Return request,Service is good,e99bd44e-0898-4222-a4a7-78b065d90a77,,07/08/2023 03:49,07/08/2023 03:52,07-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
839852bb-55bb-4422-9b0c-a38fbedb49d2,Outcall,Returns,Missing,,3ad0f472-47d3-49a8-b051-831cf7bb92c8,,07/08/2023 14:55,07/08/2023 15:18,07-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
30565c9c-639b-4d45-80de-c0fd15b6546a,Inbound,Order Related,Customer Requested Modifications,,5960afc9-a498-48ca-8551-956807a7994e,,07/08/2023 21:55,07/08/2023 21:56,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
3b69427e-c34b-413b-bd27-997890391356,Inbound,Order Related,Delayed,Too good interact ,0ac74bfd-5b26-4225-8e93-4ccd6ea0e7e6,,07/08/2023 23:11,07/08/2023 23:16,07-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
5004ae43-867d-4b7e-b140-cf6ff2904476,Inbound,Order Related,Order status enquiry,,4ab7d4c6-eb03-47c9-a811-b34470e4d351,,07/08/2023 07:33,07/08/2023 09:23,07-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7bf315c7-3d09-4b12-acc9-2a78330e4d53,Inbound,Returns,Return request,,d01f3816-dcde-4143-8d1f-327ea5b1b2c6,27/07/2023 21:41,07/08/2023 10:30,07/08/2023 10:32,07-Aug-23,HOWRAH,Home Appliences,999,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
e5b0ce3e-e147-4440-ad98-b134541811ce,Inbound,Order Related,Customer Requested Modifications,,d4fa4e0f-bba9-4517-85eb-40c88ef39895,,07/08/2023 00:43,07/08/2023 00:54,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
2e2334f8-b829-4753-ad40-e4fb77440941,Inbound,Returns,Missing,,9c39b68d-f806-4ba7-a7bf-03e619d85cec,,07/08/2023 15:05,07/08/2023 15:33,07-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
7dbb0309-9c11-4900-83c6-84d27b9aebc3,Inbound,Order Related,Delayed,,ad10a3a0-9c3a-4129-adfb-61af8c0864df,,07/08/2023 21:37,07/08/2023 21:54,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
98956e95-66bb-41d6-87c4-5bef66f20ae8,Inbound,Returns,Reverse Pickup Enquiry,Make accesss to customer service executive accessible.,54caf742-6c82-4cb6-8f5a-ad36356253d7,,07/08/2023 19:55,07/08/2023 19:56,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
2774beb0-32ad-4916-8606-616433d03a2b,Inbound,Order Related,Order status enquiry,,523fce23-694b-4e21-94e7-a31a1aba4219,,07/08/2023 20:27,07/08/2023 20:31,07-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
08c5f03e-58c4-4ad2-aa77-cbfe73380c59,Outcall,Order Related,Delayed,,7e61f709-79fc-4bcc-9040-c4a6c7c57fca,02/08/2023 20:23,07/08/2023 13:30,07/08/2023 13:33,07-Aug-23,SURAT,LifeStyle,568,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
02d7764e-c097-4689-becf-2ef9e44f8bc5,Inbound,Shopzilla Related,General Enquiry,,87389c4b-b565-4478-a800-e8b41c8ca5fa,,07/08/2023 17:52,07/08/2023 17:54,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0b3d9d05-c2e7-499b-912c-3d852328cffb,Inbound,Cancellation,Return cancellation,,2451cbf2-1461-469b-a3e0-666937126e8a,,07/08/2023 22:00,07/08/2023 22:02,07-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
2fcccba1-5185-4dcd-a76f-ca4f8de31d26,Inbound,Order Related,Order status enquiry,,22b9527b-9c97-4047-a54d-28b1d45a48f7,02/08/2023 16:13,07/08/2023 17:29,07/08/2023 17:31,07-Aug-23,PUNE,Mobile,29999,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,1
9b8b7a6f-7c3c-474c-ae78-04d4c43645d9,Inbound,Order Related,Order status enquiry,,c0caa11d-6d22-4567-84c7-00d5f39998ae,,07/08/2023 21:17,07/08/2023 21:20,07-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
e6a0bd18-51dd-4453-8b17-38dcd0d18060,Inbound,Feedback,UnProfessional Behaviour,,bac62ed5-8294-4d3e-9064-3453196b049c,,07/08/2023 19:52,07/08/2023 19:54,07-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
9a155600-f5cb-48d9-9e23-5a07b2cdd3a6,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,e0bf6eb8-e834-4e56-b83d-819e80dbef75,,07/08/2023 06:34,07/08/2023 06:35,07-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
a481c336-b35d-493d-ab7a-cc11cad68c11,Inbound,Returns,Reverse Pickup Enquiry,Her  manners is very Nice ,35f42efe-c640-43fe-bb15-ee774c4f3b43,,07/08/2023 18:49,07/08/2023 18:52,07-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
3eeef53d-5a38-42c1-825f-e6f330329b42,Inbound,Returns,Reverse Pickup Enquiry,,fa38650f-b795-419c-b3d5-7cf5ffa7c410,,07/08/2023 22:24,07/08/2023 22:24,07-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
ee973438-c5a0-43d4-8e4b-612525263bbc,Inbound,Returns,Service Centres Related,** my time is more important ,9de95ded-c6b8-46f9-bc82-62f7a7c4cf3c,,07/08/2023 10:28,07/08/2023 10:33,07-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
18f95ea9-5587-49f6-a496-1f257606c93d,Inbound,Returns,Return request,,3f89658e-fea1-4cf1-87f1-a8d650230e97,,07/08/2023 16:41,07/08/2023 17:07,07-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
267f8730-49a8-4165-8a36-56dc40a03ccd,Inbound,Order Related,Order status enquiry,,369e2e2d-dcbe-40ee-a515-d3f58ade878b,01/08/2023 18:06,07/08/2023 11:22,07/08/2023 11:51,07-Aug-23,BHOPAL,Electronics,134990,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
314ddafa-b515-42fb-b59e-d89bfc87271f,Inbound,Returns,Reverse Pickup Enquiry,,a0042c81-1c5f-4f25-a9c2-2d1f59b43c99,30/07/2023 16:14,07/08/2023 13:20,07/08/2023 14:33,07-Aug-23,SITAPUR,LifeStyle,659,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
4cb7e01d-ba12-427f-a792-6e11b4f4e545,Inbound,Returns,Reverse Pickup Enquiry,Good service ,08a653e9-25eb-4065-a46d-85322f062172,,07/08/2023 07:54,07/08/2023 08:00,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
339a9353-2bb9-4530-bc7a-2caee3c85b94,Inbound,Refund Related,Refund Enquiry,,45900cca-ee1d-446c-b5ea-6b510664fcf0,,07/08/2023 23:55,07/08/2023 23:56,07-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
17027ce4-178d-4233-8c57-5d2f01b705f7,Outcall,Order Related,Order status enquiry,,419af594-d2dd-4ea4-b1f8-2bf53214a1f8,04/08/2023 11:48,07/08/2023 16:35,07/08/2023 16:54,07-Aug-23,ADIPUR,Electronics,76990,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,3
b2e31e9c-4f4e-44b0-8398-ec98154bf304,Inbound,Returns,Missing,,afdddae1-ef44-4f37-8dcd-2904d4ba34af,,07/08/2023 08:55,07/08/2023 10:21,07-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
a1fe1c85-4980-44fd-970a-b1cf6baaebff,Inbound,Returns,Reverse Pickup Enquiry,,84e346e5-7274-4b6b-b3ff-41a5b972de1e,,07/08/2023 19:07,07/08/2023 19:12,07-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6bb355ec-37a7-4542-acfa-26d7b6d45f9d,Inbound,Returns,Reverse Pickup Enquiry,Customer care services good parsal ,24ecaaaf-1060-4d7d-a4bf-f1138b0e366e,,07/08/2023 19:12,07/08/2023 19:14,07-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
c0ee67f7-cbed-4531-81bb-e76a1ac7587c,Inbound,Returns,Return request,,c0517d49-82c2-4888-9528-7a992b862fd6,,07/08/2023 00:37,07/08/2023 00:57,07-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
37e3af9b-c110-4cb6-a2d6-6a6a2d4f1a24,Inbound,Returns,Return request,Too much timing for resolving issue,a79a2988-2a2e-40bd-9ad5-44011f57782d,,07/08/2023 21:47,07/08/2023 22:18,07-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
eba56cc5-c7fd-4f7d-a8ad-fcdb5ab4c732,Inbound,Shopzilla Related,Shopzila Premium Related,,7766656f-6ee6-4c68-934b-d736ad7ba70f,,07/08/2023 09:58,07/08/2023 10:00,07-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,4
1629f537-d8e0-4b1c-b939-412500f85899,Inbound,Refund Related,Refund Related Issues,,2083d853-dc64-46a6-b38f-01d77998104a,,07/08/2023 12:19,07/08/2023 12:20,07-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
32df3fcd-3a65-4761-b3b7-e14aa8827c5a,Inbound,Refund Related,Refund Related Issues,It takes lot of time to request a call to customer care executive,1eda455a-146d-4757-90fa-c31b3fc2a27c,,07/08/2023 13:18,07/08/2023 13:46,07-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
a3ddac8e-70a9-4903-91b3-cbe04625c271,Inbound,Order Related,Order status enquiry,"Shopzilla service is very poor and delivery person not answering calls. There is no use of sharing delivery person contact details they are not answering calls, difficult to coordinate with delivery person. I am waiting since morning for delivery and it is not possible to wait such long time better to goto shop and purchase from their now days shops are also providing same discount.",fb05d604-9144-4474-8a51-084a287f949a,,07/08/2023 16:45,07/08/2023 16:45,07-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
38290121-383f-4454-8e1f-3b9dbea2cbcb,Inbound,Order Related,Delayed,,42b7d57f-2dd5-469e-aacf-81f6e45259a8,01/08/2023 20:17,06/08/2023 12:50,07/08/2023 05:55,07-Aug-23,DABRA,Mobile,5499,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
31819843-854d-4228-83f5-8cbe2f72038d,Inbound,Returns,Service Centres Related,,833c815c-817d-4cf6-8310-71b65a45d481,,07/08/2023 05:39,07/08/2023 05:43,07-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
bb270dc3-0ddc-4ff5-bc29-ab3351b07cdf,Outcall,Returns,Wrong,Excellent ,1dfe22c0-a27c-4da7-8c17-50fa16b309d2,,07/08/2023 17:02,07/08/2023 17:04,07-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
f002203e-3bb2-4c2c-98ab-ef00fbfd5a10,Inbound,Order Related,Order status enquiry,RAGHAV PRSAD MISHRA,e9829392-fd57-47d8-8e08-3538faec19f6,,07/08/2023 07:26,07/08/2023 07:57,07-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,2
48f3e2dc-e4e7-429f-b3d6-521fdf866945,Inbound,Order Related,Priority delivery,,962ba864-9021-4d0b-97f4-f23e3f24d937,,07/08/2023 08:47,07/08/2023 08:48,07-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6d49e62e-500f-4ad6-a2db-74a6b7a279ad,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla policy very baf,00405abe-d4ea-491e-bafd-c076d43ba4d5,,07/08/2023 13:30,07/08/2023 13:32,07-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,1
c21a06c3-ef35-4601-a4cd-7691506c4fb1,Inbound,Refund Related,Refund Enquiry,,e367af13-079e-4c71-ab44-837545b2217c,,07/08/2023 17:01,07/08/2023 17:02,07-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a94346db-225a-4aef-9a8a-8065ec0c8601,Inbound,Shopzilla Related,Signup Issues,,b3cff945-a175-4537-a3dd-71a197892864,,07/08/2023 17:50,07/08/2023 17:52,07-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
3f4d7973-7352-42e6-88ea-d1aecb753b99,Inbound,Product Queries,Product Specific Information,,e7e100c8-5748-42e6-882e-fc049be6c899,,07/08/2023 18:05,07/08/2023 20:09,07-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
550ee419-aad6-486f-a5e3-1afd3357e171,Inbound,Returns,Return request,,d23d0caa-6429-4b3d-8ca8-31fe38663f5c,,07/08/2023 21:13,07/08/2023 21:40,07-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
caa19ce7-4167-46d4-81e8-14b091ad0a97,Inbound,Returns,Reverse Pickup Enquiry,,68cf37ab-1fc8-4e30-b596-f2f4cbc23905,02/08/2023 00:27,07/08/2023 14:56,07/08/2023 15:54,07-Aug-23,NEW DELHI,Books & General merchandise,171,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
500b7086-5d4f-4d8b-8002-4cf6c066f74b,Inbound,Returns,Reverse Pickup Enquiry,,2063d33f-4c3e-47da-b46a-def39b487662,,07/08/2023 13:13,07/08/2023 13:17,07-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
2477e99d-e88a-47b5-9cd4-ee18263a3c11,Inbound,Product Queries,Product Specific Information,Nyc,97cd3bc6-9b0b-4193-a2c3-732125875293,,07/08/2023 21:10,07/08/2023 21:13,07-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
66e31d21-f83b-4ada-9d4d-d4eb19476d65,Inbound,Returns,Return request,,482c8f26-16b6-47aa-823b-98889b1e14d9,,07/08/2023 23:04,07/08/2023 23:08,07-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
7479d184-c99c-4c90-8e92-6a6dbee5c06b,Inbound,Returns,Reverse Pickup Enquiry,No,d614fc6c-cded-4048-941d-b4373932291d,,07/08/2023 09:41,07/08/2023 11:53,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,1
3b8d078b-213a-47d1-a016-bed40b61bd82,Inbound,Refund Related,Refund Enquiry,Nothing ,5333baa8-18ad-47f0-af4d-c7b94eee9959,10/07/2023 11:48,07/08/2023 20:28,07/08/2023 20:31,07-Aug-23,ROHRU,LifeStyle,319,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
f989cb2d-1876-48da-bafb-66912ebba688,Inbound,Returns,Reverse Pickup Enquiry,,48c46cba-e689-4e30-b045-9200b72e6dfe,29/07/2023 14:03,05/08/2023 21:23,07/08/2023 22:42,07-Aug-23,HYDERABAD,LifeStyle,375,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
0be1cbc6-ee51-4db8-aece-e04691501e86,Inbound,Order Related,Order status enquiry,,0059238b-1924-4bec-9c5f-f32708bd8802,,07/08/2023 19:14,07/08/2023 19:16,07-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
d08fe3e3-dfa5-4d3e-9b88-ea66def9da95,Inbound,Returns,Reverse Pickup Enquiry,Call cut during conversation ,48a69849-4612-4601-9a69-0d2e5b3a42dc,,07/08/2023 20:30,07/08/2023 20:34,07-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
7bc329f9-6bbb-4872-aee4-8bb6c18d3617,Inbound,Order Related,Order status enquiry,,fe8f93d6-4046-434e-84f6-9d2c6cfdfa12,,07/08/2023 08:16,07/08/2023 08:16,07-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
038fc42f-5b7a-4fb7-8f86-7bc0e4ff7e3a,Inbound,Returns,Return request,,522e48b6-0a46-4062-8886-863761fb8f18,,07/08/2023 10:57,07/08/2023 10:59,07-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f0bf76b3-920f-43e8-978a-684c6530d103,Inbound,Returns,Wrong,Feeling nice to talk with Shopzilla executiveThanks,c2aade3d-42b5-474b-85f1-fb40898b0d36,,07/08/2023 20:08,07/08/2023 20:11,07-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4a03dc9c-8985-4132-afbc-b67ac0e96604,Inbound,Returns,Technician Visit,,909ae034-d34e-4234-bc98-62692226fd60,,07/08/2023 14:48,07/08/2023 14:54,07-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
fb8db7a3-9422-4c39-b5db-41e8a41489f7,Inbound,Product Queries,Product Specific Information,Totally disgusting service money deducted from bank account but order pending ,605d0258-82d9-4e78-a06c-85aa58c77b25,,07/08/2023 14:23,07/08/2023 14:25,07-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
a75b9493-eb69-4eb3-825a-885b64a4aebf,Email,Order Related,Delayed,,503993e6-1c44-40bd-bd7e-28e45ffef237,,07/08/2023 17:48,07/08/2023 17:56,07-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
56eab983-4a37-4022-a24e-6953d9e02aeb,Inbound,Returns,Reverse Pickup Enquiry,,679c675d-71f7-479e-a0e2-8536c6c348c2,,07/08/2023 20:34,07/08/2023 20:41,07-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,4
7ddbe7d0-7e1a-437b-a44e-0d4deaf475ea,Email,Shopzilla Related,Signup Issues,,d559b333-b8d9-4ec1-aa77-dd6f798830d4,,07/08/2023 13:37,07/08/2023 18:17,07-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
bd07753a-da29-496a-b22f-69ab40133d1e,Inbound,Order Related,Installation/demo,,e84cef69-1b6e-42cc-980a-804265727762,,06/08/2023 16:56,07/08/2023 09:20,07-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
786995fb-6e0c-443d-b60a-e37043f849f5,Inbound,Order Related,Order status enquiry,,d8f01f37-b5ac-4a16-ac1e-45d8c1165f09,,07/08/2023 08:46,07/08/2023 08:47,07-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3f3e0039-3414-4268-b8e5-4b8bb1fc679f,Inbound,Returns,Return request,Mujhe kafi achcha   customer executive se baat karke and so you very happy and very excited Shopzilla shopping,85295bd5-b36a-4151-be70-264c220aad06,,07/08/2023 10:34,07/08/2023 10:38,07-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
dcc0b337-db9b-43c4-b5ae-0bc9549d5202,Inbound,Refund Related,Refund Enquiry,Excellent ,5b11aec2-a22b-4023-aab1-04fea3a195fb,,07/08/2023 23:30,07/08/2023 23:33,07-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c65e1ce1-4784-4ac0-bf27-d25feca51382,Inbound,Returns,Reverse Pickup Enquiry,,290982be-7f03-488c-a87f-6fe4e102200f,,07/08/2023 13:39,07/08/2023 17:18,07-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
a2bfee50-52cc-42fa-9cc8-d6cb706fd9d5,Inbound,Returns,Wrong,Very bad customer care service ,4fc6d0f5-3e6f-4bc3-8afc-92baa2c8870d,,07/08/2023 13:40,07/08/2023 13:45,07-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
dffbf815-324b-4ac4-9bfe-8762553eb51f,Inbound,Order Related,Installation/demo,Dffy merchant nmb not share in my backend,a424dffe-f652-40fa-8b01-2e525390c374,,07/08/2023 19:19,07/08/2023 22:13,07-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
cfefa78d-0a42-4a57-95fa-e76588281ab3,Inbound,Returns,Reverse Pickup Enquiry,Product is very bed quality is very bad,8d44ff68-5361-4085-8325-95fecfcfd5a7,,07/08/2023 14:05,07/08/2023 14:09,07-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,1
7311eea6-be9d-4256-a820-adbddc9d616b,Inbound,Shopzilla Related,General Enquiry,,85e270b5-6f6d-4bca-bab5-f28b5c4ba3e8,,07/08/2023 14:47,07/08/2023 14:51,07-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
4e4e103d-b544-45c5-b2c9-e4c84f38abcc,Outcall,Feedback,UnProfessional Behaviour,Acha laga bat kar me,785dd5f0-0742-4665-9bd4-20ba77411db2,21/07/2023 17:01,07/08/2023 11:06,07/08/2023 11:15,07-Aug-23,MADHUBANI,Electronics,672,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
51a57949-e923-41b1-be2c-30f197074fda,Inbound,Order Related,Order status enquiry,,8fa10c4d-d24b-4ed2-9944-8640b4f5a0f8,04/08/2023 00:06,07/08/2023 22:43,07/08/2023 22:44,07-Aug-23,NEW DELHI,Electronics,62990,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
c807d158-1f32-4d79-ae06-86d112ad35ac,Inbound,Returns,Return request,Good??,22bfb915-f5bd-4bf3-aed2-107496335fd4,,06/08/2023 19:39,07/08/2023 00:12,07-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,4
dbb245b8-e458-4ced-a689-a99ed6f564f5,Inbound,Refund Related,Refund Enquiry,,00f62632-935c-444b-85f9-721cf7a19a19,,07/08/2023 14:58,07/08/2023 15:02,07-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
0185875e-3b79-4846-a0f1-89d3fe8c257d,Inbound,Returns,Reverse Pickup Enquiry,,674cfb80-9eb3-489b-8623-c4b935d90a32,,07/08/2023 23:16,07/08/2023 23:18,07-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
7947ee6a-70fb-4738-9a29-b27ef135e5b2,Inbound,Order Related,Order status enquiry,,840968d4-0fe3-4f91-bb96-e814a6424d5c,29/07/2023 23:52,07/08/2023 17:48,07/08/2023 17:48,07-Aug-23,UDHAMPUR,Books & General merchandise,245,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
425c6ca1-518e-47c4-b2cc-cf9c3de556fc,Inbound,Order Related,Installation/demo,,443eb839-cc47-47fa-896c-164eb5d89cf2,09/12/2022 22:28,05/08/2023 23:49,07/08/2023 15:37,07-Aug-23,AHMEDABAD,Electronics,899,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
72fc7e55-5659-41b6-b9a9-2295cb2f3e2c,Inbound,Returns,Reverse Pickup Enquiry,,087428bb-bbc1-4d76-9f33-1f0ac6becc5d,,07/08/2023 10:29,07/08/2023 14:30,07-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,1
2a0f6296-e916-4506-9ca3-e6e7c65ece69,Inbound,Returns,Exchange / Replacement,"Sometimes updated contact information is provided by the user to address the query, new or phone number in which the product os delivered or an another email of the customer to which the product is delivered, but the option is not available. Kindly update it",f994a52b-e7d9-4972-a8a7-ff409d904872,,07/08/2023 15:57,07/08/2023 16:06,07-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
be16ff22-b97c-4006-bc35-726b893b086b,Inbound,Returns,Reverse Pickup Enquiry,,278759af-a555-4331-a299-c7eb7781c2f2,,07/08/2023 21:46,07/08/2023 21:48,07-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
2b38804d-d589-4eb6-a6ff-9173dc1bebe2,Inbound,Returns,Reverse Pickup Enquiry,,39bb0372-c2f6-4862-9b9b-48cda67125f1,,07/08/2023 18:20,07/08/2023 19:54,07-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
67191ccc-dcfa-48ed-ba48-03af57f01f8b,Inbound,Product Queries,Product Specific Information,,98ecfac0-2a18-4ec5-b22e-0274f986be55,,07/08/2023 19:23,07/08/2023 19:27,07-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cb97ed99-afd0-49aa-9331-927c9ea21b19,Inbound,Returns,Reverse Pickup Enquiry,,233928e9-8c76-4a7c-a146-e9281d8b61b4,,07/08/2023 21:44,07/08/2023 21:48,07-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
7761a34b-d523-404c-99ef-e79c0096768a,Inbound,Returns,Reverse Pickup Enquiry,Nice to get an surety from customer service.  It was great to communicate. ,40809c18-12ce-468e-bb92-02d76ea6aa53,01/08/2023 00:40,07/08/2023 18:36,07/08/2023 18:44,07-Aug-23,SHILLONG,LifeStyle,1699,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
fe37984d-5202-4041-9297-d88b0fa80ffc,Inbound,Returns,Missing,,fd97b1ea-65e4-4995-bc68-c3f848497a5b,,07/08/2023 15:50,07/08/2023 15:56,07-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
b2425bbc-41e9-4524-aeaa-e318dfc54a9e,Inbound,Order Related,Delayed,,6c650954-5cd3-45f5-b970-0becf16df0ca,,06/08/2023 18:45,07/08/2023 02:26,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,2
fb1bcba3-e4c0-419b-95ae-a62bf604e301,Inbound,Order Related,Order status enquiry,Very bad collor Chengig problem ,c9ea7b35-92b4-41b9-a7b4-c61be99b16d3,,07/08/2023 07:32,07/08/2023 07:34,07-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
3a0e8503-8e49-4607-8f2b-5077c459bf22,Inbound,Refund Related,Refund Related Issues,,a2f4af87-2bae-4ab0-be11-7189ef22d721,,07/08/2023 14:38,07/08/2023 14:40,07-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
b7c4b529-1cec-4b58-b25c-f6d8abee970f,Inbound,Order Related,Delayed,,1f9bd899-ba30-468c-9b3e-c208e630894e,,07/08/2023 06:36,07/08/2023 06:40,07-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
8e91232b-45c0-4c2a-b439-21037e8fa9e5,Inbound,Order Related,Order status enquiry,,5797f4ce-0ce7-4a36-8568-94491c37cf86,,07/08/2023 13:05,07/08/2023 13:06,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
575f5153-b926-4fa1-90e9-c8b835c06300,Inbound,Cancellation,Not Needed,,14ef1e14-52e7-4fd8-a6d8-ab7bbd27c5a9,,07/08/2023 15:45,07/08/2023 17:43,07-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
db12c579-46a0-4dbd-9d6d-e9977b4dead4,Inbound,Order Related,Delayed,,b9ab81b2-c558-4e3f-9891-0f6d61e9327d,29/07/2023 17:10,07/08/2023 16:20,07/08/2023 20:49,07-Aug-23,JAMSHEDPUR,Electronics,279,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,1
d19616f5-dc64-422a-a6a2-6922503c179c,Inbound,Order Related,Order status enquiry,Pleas try to communicate your team first what is the purpose of providing reference photos. It is not like sake of. it is to provide some idea about the product to customers.,b9852a5e-deea-42dc-ac7a-87718b5bee51,,07/08/2023 12:30,07/08/2023 12:30,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,1
1c41e831-f0c8-46fb-be66-e8fb58b9ddc9,Inbound,Returns,Service Centres Related,,c14e826d-24b8-44f4-b729-ad8eff605e4f,,07/08/2023 14:09,07/08/2023 14:23,07-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
9f87b2bb-74e1-49f0-aafd-62a459d52d0f,Inbound,Order Related,Delayed,,81285552-fa0d-48ee-9000-3576a31ac543,,07/08/2023 19:16,07/08/2023 19:28,07-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
4aae59e7-7ec0-4fb3-8572-5f5f77103e40,Email,Order Related,Delayed,I am very disappointed with Shopzilla services because now a days my products are being delayed many times.I am a regular customer but I didn't expect this issues from Shopzilla. In case of customer service executive I would give 5 star rating for helping me.Thank you.,62bbc2dc-4ee1-4819-ab7e-70274edbbd0e,28/07/2023 21:45,07/08/2023 13:09,07/08/2023 13:10,07-Aug-23,JORHAT,Home,531,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
957080bd-13e9-4eb1-baa4-fffcdcc9209f,Inbound,Order Related,Installation/demo,,feb465bc-f231-4291-903d-af36f796babc,,07/08/2023 08:31,07/08/2023 08:33,07-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
8352f71e-fd99-49e8-9bb0-9697ba6592fc,Inbound,Returns,Reverse Pickup Enquiry,,8570b7d4-af01-4a5e-970e-aea04d78530d,,07/08/2023 11:02,07/08/2023 11:07,07-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7dba7ce7-ef58-487c-9a6a-e3beb2d28db3,Inbound,Returns,Exchange / Replacement,Company policy are not good enough ,a907ab8d-a449-481b-ae95-7ce3a7530e95,,07/08/2023 12:55,07/08/2023 13:01,07-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
5e726ac1-dcdc-49ed-850f-21ef1b73536e,Inbound,Order Related,Installation/demo,4,39586f49-784d-47f0-99dd-9c553dfb4725,,07/08/2023 21:56,07/08/2023 22:01,07-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
4d768120-bfa6-43c1-8bc7-544445978916,Inbound,Returns,Damaged,,0c08b611-ba7b-4d22-a380-4e79793b4b53,,06/08/2023 11:46,07/08/2023 09:11,07-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
9bca2a51-4092-4f48-bb94-f19c57edce11,Inbound,Order Related,Order status enquiry,,6f1e07de-21cc-4084-bf30-d3d70da8f334,,07/08/2023 09:25,07/08/2023 09:26,07-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
6f4fbf7b-885d-45b9-b8d7-1ab64cfd5894,Inbound,Returns,Service Centres Related,,012b4d8a-cd41-43ce-be3a-72dfb547c232,,07/08/2023 12:02,07/08/2023 12:05,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
dc0dbda9-16b2-49ac-ab30-53685e45c13f,Inbound,Returns,Fraudulent User,,39f3c47a-da59-4737-95dc-4f4da279999c,,07/08/2023 13:14,07/08/2023 14:52,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
17544958-97de-4d49-9802-11639053e166,Inbound,Returns,Reverse Pickup Enquiry,Good,052314f3-54ed-4321-9924-7ea8d8005a4b,,07/08/2023 12:29,07/08/2023 12:30,07-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
a4a65182-46aa-4bfc-bcb5-fdf23718bca5,Inbound,Returns,Reverse Pickup Enquiry,  ???? ??? ???? ???? ????? ???,16a28268-5112-412f-bea0-e86f036c5ea8,,07/08/2023 12:32,07/08/2023 12:40,07-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
150d30ff-f2de-4d3f-a79f-1645e804fa93,Email,Refund Related,Refund Related Issues,,b6354710-5a24-42cc-8cb9-8d0fd04ba2d3,,07/08/2023 17:00,07/08/2023 17:02,07-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
720c4bb2-91e0-4ea6-9d62-836f338149de,Outcall,Returns,Return request,At first spack very good ,c57128f9-3089-4132-bad8-84bc6a1bba8a,,07/08/2023 12:03,07/08/2023 12:21,07-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
5bf43d20-c6e2-48a4-91de-322e5efceb86,Inbound,Order Related,Order status enquiry,,96c1623e-3eed-4a66-9232-d347a74a0810,,07/08/2023 14:50,07/08/2023 15:44,07-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
53009037-8122-468e-9931-bc28c422b798,Inbound,Returns,Return request,,9e8c6c2a-006c-440c-be97-6c315d373d67,,07/08/2023 19:13,07/08/2023 19:15,07-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
0f464e08-609e-460e-9d55-b72bdc3e1e5c,Inbound,Returns,Wrong,,b2802642-deef-473e-9b38-8e6f751d4b3e,,07/08/2023 14:05,07/08/2023 14:08,07-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
031642d6-cceb-4609-a29e-318f82145e84,Inbound,Feedback,UnProfessional Behaviour,Happy ,9053b18d-ab65-4b4c-90cb-9aca2a4508de,,07/08/2023 07:37,07/08/2023 07:37,07-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
5915b912-9ff2-45a5-9164-a671b8146087,Inbound,Returns,Wrong,Good person ,e7109377-fda9-4aff-aa0c-eb1e5338d996,,07/08/2023 17:58,07/08/2023 18:06,07-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
13da766a-4c53-42bf-a31e-e42bcba9891a,Inbound,Returns,Reverse Pickup Enquiry,,5bfe7140-0c36-4f4a-8e24-711dba562633,,07/08/2023 09:20,07/08/2023 09:23,07-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
84cc06f9-28f1-473f-946b-97b72d8c392c,Inbound,Order Related,Order status enquiry,,a1128efc-e598-4300-b5c6-f91505b1f2ad,,07/08/2023 17:28,07/08/2023 17:33,07-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4c806a0d-fa1b-48c9-9186-00690bca07dc,Inbound,Order Related,Order status enquiry,,f47a7ec1-13ad-4368-b93b-2d93c81b6f61,,07/08/2023 18:17,07/08/2023 20:25,07-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
5a5db09f-d25f-4417-b31a-02021af1f5ba,Inbound,Refund Related,Refund Enquiry,,4742c0b3-a0a0-4501-a104-2b1a44723636,03/08/2023 06:40,07/08/2023 10:23,07/08/2023 10:25,07-Aug-23,THANE,Mobile,13999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
3fd51ff4-bd36-4330-a957-71ad12a7cd57,Inbound,Returns,Wrong,Ok,357d8f68-e3e6-4703-b3e0-4bcac00e57eb,23/07/2023 19:46,05/08/2023 18:19,07/08/2023 13:57,07-Aug-23,MAHESANA,Books & General merchandise,1374,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
812c55f4-92e8-4806-80a2-af219430de38,Inbound,Returns,Reverse Pickup Enquiry,,0978e503-9ed8-4a2f-a138-df45d284f4ef,,07/08/2023 19:54,07/08/2023 19:59,07-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
5820db50-e85d-4491-bfaa-1e755b66863a,Inbound,Returns,Return request,,1ffa9011-8400-4301-82ad-3bb47d071d24,,07/08/2023 22:25,07/08/2023 22:28,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
20f2e3fa-b41a-4912-a345-505ed315243a,Inbound,Order Related,Order status enquiry,,5ebdca08-e0fc-4a97-a52f-0b6ed262546c,,07/08/2023 12:43,07/08/2023 13:06,07-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
9fe2292a-d576-4695-8694-84234d3f0a32,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support system ,ff8e2819-ac4b-429b-8f3c-b2445df75f0b,,07/08/2023 19:12,07/08/2023 19:33,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f87b3706-3c54-4dfe-8e34-1c9f007d9bdb,Inbound,Returns,Service Centres Related,,0af1db38-5029-4699-a69d-ec67d2946b2e,,07/08/2023 15:37,07/08/2023 15:39,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
95c012f6-0a64-4d8f-bdc2-d154cc4187c8,Inbound,Returns,Return request,Excellent talking behaviour.,3a10872d-423c-40a1-b999-36219d9407ce,,07/08/2023 08:08,07/08/2023 08:14,07-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
be517874-19e4-4016-809e-c9f4a7316165,Inbound,Returns,Service Centres Related,Connect directly with supplier,ae2d6743-4f25-482d-853e-1961a81a3a05,,07/08/2023 08:11,07/08/2023 08:13,07-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
94404976-fb90-4b98-ae71-87d2b107c3ec,Inbound,Returns,Service Centres Related,,329cef84-00c7-4abb-9481-8baad15ada9a,18/01/2023 16:02,07/08/2023 11:55,07/08/2023 15:14,07-Aug-23,JODHPUR,Electronics,71500,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
286c4963-4995-4b3d-a588-607203b6d8b2,Inbound,Order Related,Order status enquiry,,ad6a9577-6fed-4343-b380-65bda7bf439b,,07/08/2023 00:32,07/08/2023 00:34,07-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
086b8495-3ee6-401a-b64d-1fa37810e773,Inbound,Returns,Fraudulent User,,24c108c5-4a02-496a-b701-0014fd0a7368,,07/08/2023 19:00,07/08/2023 19:01,07-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
dcb49d21-4882-419b-bded-561097973ec3,Inbound,Feedback,UnProfessional Behaviour,,99551ad9-2cc3-4fe3-a08d-38c4a3cbf3cb,17/07/2023 12:43,07/08/2023 07:28,07/08/2023 07:30,07-Aug-23,NEYVELI,Books & General merchandise,399,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
c063f4de-2bd6-4b72-b3d5-0c853ceb5dc1,Inbound,Order Related,Installation/demo,No,1e384081-860e-4a02-919e-23087fb9bb7f,27/07/2023 13:13,07/08/2023 10:48,07/08/2023 11:05,07-Aug-23,NALBARI,Home Appliences,3799,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
af28e248-de09-491b-a2de-afdb8baa34e0,Outcall,Order Related,Delayed,,547c2ab6-3912-4338-9c2f-3beb2b31bd06,30/07/2023 13:44,06/08/2023 23:36,07/08/2023 14:37,07-Aug-23,GHORAMARI,Home,199,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
30cf974a-628e-4dd7-b994-79a9d617fc3a,Inbound,Returns,Fraudulent User,Train your execs better and have more customer friendly policies.,a5ea6971-442d-4a1d-a00a-b004a0790779,,07/08/2023 08:58,07/08/2023 09:08,07-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b4016cd5-d2ab-441e-b3a6-e7494515b5d2,Inbound,Returns,Service Centres Related,,bceec73c-4049-46e3-8048-35726d5c6fbd,,07/08/2023 15:21,07/08/2023 15:22,07-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
131de585-0427-412c-9977-2b6234f242ee,Inbound,Refund Related,Refund Related Issues,,7ee8d985-458e-46cd-87f8-92e008af0c99,06/07/2023 12:44,07/08/2023 17:19,07/08/2023 17:20,07-Aug-23,NORTH LAKHIMPUR,Books & General merchandise,919,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
f26025c3-d1ca-494c-9709-f2adf7994d9b,Inbound,Returns,Return request,,8b09b3ba-2a3d-4a5e-8ba4-bbd7efa31e74,,07/08/2023 15:26,07/08/2023 15:28,07-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
c71d25cc-5711-443e-83ad-dc42ce00e8e1,Inbound,Order Related,Invoice request,,16cdf000-7872-4a46-8319-d475716de19a,,07/08/2023 19:02,07/08/2023 19:14,07-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
1a73417d-3ee4-4752-b5f0-b4c36edceb27,Inbound,Order Related,Seller Cancelled Order,,095061b4-3361-436f-8442-129620da670e,,07/08/2023 08:08,07/08/2023 08:19,07-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
23590300-2fe0-408f-a180-876eec0a0bff,Inbound,Returns,Missing,Please solve my problem.,2b13b522-5627-4f3b-84c1-ef3caefd5682,,07/08/2023 08:31,07/08/2023 08:34,07-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
9fab0466-1e0c-4a99-87a2-07bf062ae6e1,Inbound,Returns,Return request,Very good ,bb10e256-e921-44ac-b58d-9d72e167338c,02/08/2023 16:13,07/08/2023 11:36,07/08/2023 11:42,07-Aug-23,MIRZAPUR,LifeStyle,1440,,Jonathan King,Nathan Patel,John Smith,>90,Split,4
23e85b47-6767-4ca4-9b1b-e219d08d741d,Inbound,Returns,Exchange / Replacement,,fd46012a-7135-477d-8ccf-650cba5cf6d6,,06/08/2023 17:44,07/08/2023 10:14,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
dd804a82-9c7e-4254-b64f-eaf8c889d15c,Inbound,Product Queries,Product Specific Information,,9ee10153-6efb-495b-b958-5a18a6d1c1f3,,06/08/2023 18:26,07/08/2023 07:59,07-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
c7e0657a-83bb-4f89-864e-44a90ed77c2a,Inbound,Returns,Reverse Pickup Enquiry,,94e3d3b7-71e6-485f-9ed5-ac05725d2c46,,07/08/2023 17:00,07/08/2023 17:04,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
32e836f2-2604-40ee-a279-e4564e6b8b22,Inbound,Returns,Exchange / Replacement,Best,7d2c7316-5135-431b-aa9b-bc7e81be4b99,,07/08/2023 19:35,07/08/2023 19:35,07-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
4608649e-050e-4cb7-803b-834e73bca254,Outcall,Order Related,Delayed,,314e0047-aac1-4750-a666-2e4383c78bbb,,07/08/2023 07:47,07/08/2023 07:55,07-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
3564be2a-a7e4-4c7c-a822-234632c10598,Inbound,Returns,Fraudulent User,,2475ca42-47c7-433e-86db-285598a13fec,,07/08/2023 23:19,07/08/2023 23:39,07-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fb965d4c-c2b4-4151-bbb1-650b941b1036,Inbound,Returns,Return request,,323b937e-6810-4332-afba-ceae9330526d,,07/08/2023 08:14,07/08/2023 08:18,07-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
f19b01ad-6568-4dd2-94d1-3f468fbe95ff,Inbound,Order Related,Order status enquiry,,07b83d09-35f0-421d-974d-f8f8c0974ea1,,07/08/2023 15:52,07/08/2023 16:34,07-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
3eb47dc6-d6e7-40c7-be2a-0986cec187e7,Inbound,Order Related,Order status enquiry,It was nice ,ce0ce611-10d3-42bc-a995-e38445722d0a,,07/08/2023 10:48,07/08/2023 10:51,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
963fc1f7-4310-46a5-91d0-d0340fdddb43,Inbound,Payments related,Online Payment Issues,,5eeecc2c-6e80-4179-bb0e-a999afa9fee0,,07/08/2023 15:05,07/08/2023 15:14,07-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
1e71f410-af55-49e1-8991-821ac5ae330b,Outcall,Returns,Reverse Pickup Enquiry,,e06a3b88-279d-4dfe-ae69-70a356144e7b,,07/08/2023 14:16,07/08/2023 14:19,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,2
8a24e4d2-1a03-47d5-928a-cd983a34d50c,Inbound,Returns,Return request,,a0256ef2-2d63-4a48-b4ce-347d2039aa61,,07/08/2023 17:39,07/08/2023 17:46,07-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
6857157d-f881-4bee-a887-35d2956c3972,Inbound,Order Related,Installation/demo,,94ff171d-9370-434a-a2fd-4695c312dc31,,07/08/2023 20:10,07/08/2023 20:36,07-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c00fc9b2-6b26-4235-a3eb-5d498d9f5078,Inbound,Feedback,UnProfessional Behaviour,,3b94f6cf-279a-4cc5-8143-585126629327,,07/08/2023 10:41,07/08/2023 13:00,07-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
31c507e9-3caf-4318-a2db-e48cb5c46745,Inbound,Product Queries,Product Specific Information,,0b8cab70-8b26-4d79-acd3-06d2d88f476a,,07/08/2023 16:12,07/08/2023 19:40,07-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,3
13b9da92-71cf-426c-b597-b6bee4c0c8a6,Inbound,Refund Related,Refund Related Issues,,4bfa7ee5-5390-4831-ab6c-c247c7e96e15,,07/08/2023 16:58,07/08/2023 22:02,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
d8f6ff85-91ec-4ed5-ae04-c98d71cddaf1,Inbound,Order Related,Delayed,,147c5d9e-59b3-4e0a-8f17-cbe2649fc1e5,,07/08/2023 15:13,07/08/2023 15:55,07-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
ee876c7e-6a7e-4a8f-9fd9-fb3dd3a054a1,Inbound,Returns,Reverse Pickup Enquiry,,6287f752-38ee-47ac-b997-0b3998cfb646,,07/08/2023 18:58,07/08/2023 19:05,07-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
afcbf8f1-7f7e-47b9-9b2c-ef1ee47f4dbb,Inbound,Returns,Reverse Pickup Enquiry,Add regional languagesLike Other telugu,dae8f950-a0f8-488b-b7ce-2070b84bbf7f,,07/08/2023 23:32,07/08/2023 23:33,07-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
ce41e9ba-0f35-4786-8586-ab3d6451c232,Inbound,Cancellation,Not Needed,They just read the scripts and has no interaction with the logistics team. They can't tell or know whats going on. Bullshit service. Actually its Shopzilla bullshit service not the CX team. ,97c56fc7-6e3a-492b-b8ff-600cb685b853,04/08/2023 11:01,07/08/2023 08:52,07/08/2023 09:19,07-Aug-23,HYDERABAD,Mobile,69999,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
11ee35f8-d8f7-4e81-9efd-263949643bb6,Inbound,Order Related,Order status enquiry,,6325c956-6dba-44e6-803c-43e262b64469,,06/08/2023 21:02,07/08/2023 16:41,07-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
eac5d18b-5aa1-432b-9800-f5016205f5c5,Inbound,Returns,Wrong,Repeatedly im getting a different product on ordering over Shopzilla this is happening 2nd tym in last week. Horrible service by Shopzilla ,7c15afca-0097-4eb2-8335-ac9b0bc5ac92,,07/08/2023 15:39,07/08/2023 15:43,07-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
8aeb5542-1d54-4d29-afdc-23a5b8f0064a,Inbound,Returns,Missing,,285522c8-3f77-4267-b1b8-b46ee769dc7f,,07/08/2023 12:39,07/08/2023 14:49,07-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
99676f28-55a8-4a32-af0e-d2de2eaea3a5,Inbound,Returns,Reverse Pickup Enquiry,"Thank you very much for solving the problem of my product which is brain, please solve my problem as soon as possible  ",1c01bf46-9b31-4c7e-ab69-882b93eb7a15,,07/08/2023 13:39,07/08/2023 13:45,07-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
519b8abe-5d61-4abc-a1a2-0495e92a3d67,Inbound,Returns,Return request,,61b397fb-a073-4af0-b017-5b42f411291c,,07/08/2023 11:51,07/08/2023 11:55,07-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
310dfdf1-d187-41a6-aca3-a6687fd09af1,Inbound,Order Related,Invoice request,,3f797088-6fe5-460a-88e8-c9d3895b6b8d,,07/08/2023 17:36,07/08/2023 18:02,07-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
f5d8570d-91f7-4767-b2da-d31b0505a769,Inbound,Order Related,Order status enquiry,,037d6fd9-32ef-4b3d-91e8-52f7ca5fb887,,07/08/2023 17:14,07/08/2023 17:15,07-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
4111e386-3a00-4883-995f-0f8e20018f08,Inbound,Cancellation,Not Needed,Very good response ,9b45108f-9a8c-47e1-9e5b-0a181c05ed86,,07/08/2023 16:39,07/08/2023 16:41,07-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1022f0a6-338a-4e5e-bb0f-fcfb06b8f4b7,Outcall,Returns,Return request,,73da7809-7ae1-4ca9-9e30-f3411df6acd4,,07/08/2023 17:27,07/08/2023 17:29,07-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
a535bdec-2313-4b37-8502-b1a52aa49f4b,Inbound,Cancellation,Not Needed,10 out of 10 for customer care executive she was providing superb service ,69dc150b-30a7-44d3-90d6-769127156f4c,01/08/2023 00:12,06/08/2023 16:47,07/08/2023 10:11,07-Aug-23,GURGAON,Mobile,29999,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
0d7ba2cd-eefc-4ea7-a9be-d4d7d21af98b,Inbound,Returns,Wrong,,bc129741-f48c-46c7-81eb-db3865de1918,,07/08/2023 13:28,07/08/2023 13:30,07-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
645a64da-8a09-4b0f-8f0b-3e32c5034ce0,Inbound,Returns,Reverse Pickup Enquiry,,d4a184c1-678b-4226-9495-6e262ec184c8,,07/08/2023 13:55,07/08/2023 14:01,07-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
98a5801c-c6f7-4f75-9773-df83211688a6,Outcall,Returns,Reverse Pickup Enquiry,Thanks for the help,7abac3e1-12b8-4c9d-bb71-2f1ec549abf7,,07/08/2023 14:31,07/08/2023 14:35,07-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
ad01c261-3f20-4327-8dc5-a74b6d7d88b9,Inbound,Offers & Cashback,Affiliate Offers,,e6a06a77-7d77-48ca-8943-082db96a3c17,,07/08/2023 22:25,07/08/2023 22:35,07-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
5391d920-6376-475f-80ad-1e056313117b,Inbound,Order Related,Delayed,,bd62ffdf-61f3-41d6-ae64-3ccc45694f48,,07/08/2023 06:53,07/08/2023 06:59,07-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
13296de9-81a6-47af-a654-b4ff2c18112c,Outcall,Order Related,Order status enquiry,,10ed99b3-a0f6-4281-8448-95ca5ec9fee2,,07/08/2023 11:23,07/08/2023 11:45,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,3
96826f38-5e27-4bbd-9253-26ea5d69b353,Inbound,Product Queries,Product Specific Information,I am plus member but didn't get resultion even customer care really disappointed than only make call on hold and nothing else .they never give any resulation ,bc5ae7a4-f838-402c-bc03-723c90aa6f34,,07/08/2023 14:08,07/08/2023 14:21,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
54065128-4ad4-417a-9947-add97fa2dd56,Inbound,Order Related,Installation/demo,,6e8f532d-84d2-42d7-87e7-58587821ec4f,,07/08/2023 23:21,07/08/2023 23:24,07-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
1a7367dd-50d3-49af-87f7-afb60190925c,Inbound,Returns,Reverse Pickup Enquiry,Thank u so much mam problam sovled,e80dbea5-2510-43ea-b835-a43cc21f58d5,26/07/2023 14:51,07/08/2023 11:27,07/08/2023 11:30,07-Aug-23,REWA,Electronics,594,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
af5f0d69-420d-4bc9-b83e-fa3317e8f6c6,Inbound,Order Related,Priority delivery,,4e139fb2-aae2-40eb-bcde-f2b836af973d,04/08/2023 22:11,07/08/2023 09:23,07/08/2023 09:27,07-Aug-23,BIDAR,LifeStyle,303,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
44f196e0-2aa6-4462-9bf7-9e795cb54de7,Inbound,Returns,Service Centres Related,,25a9023f-5842-48c3-bac2-9e5f1ba8e0ff,,07/08/2023 10:09,07/08/2023 10:10,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d1fe4734-9d4d-400e-9831-03bb123f6136,Inbound,Feedback,UnProfessional Behaviour,Don't make fake commitment.,30e75cba-868e-433a-87b3-1d423c92a12f,,07/08/2023 13:56,07/08/2023 14:54,07-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
80e80714-c53e-43f4-8f93-1efacfb27cc9,Inbound,Returns,Missing,,b5847e45-6821-4e82-afee-6bec27107c58,,07/08/2023 21:38,07/08/2023 21:44,07-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2e5b3794-c043-4a8b-9245-dfe39eda15f7,Inbound,Returns,Return request,,f0915546-39cf-4eb7-8ab8-4e5f86a8550d,,07/08/2023 22:30,07/08/2023 22:35,07-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
2ec04ce1-56b8-441f-b31b-2c42f15723f1,Inbound,Refund Related,Refund Enquiry,Good ,3f8be9da-5209-4e65-a879-921d68ff7f35,,07/08/2023 07:31,07/08/2023 07:34,07-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
fce5d164-90bd-4846-a958-5690a621813a,Inbound,Feedback,UnProfessional Behaviour,More flexible easy to communicate when problem occur,e151f5d8-9471-424e-9fc5-54078674ba29,,07/08/2023 21:00,07/08/2023 21:31,07-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
35ec728f-91bd-4792-af44-8a936ae4aa34,Inbound,Returns,Reverse Pickup Enquiry,Make return policy available for each and every product. I ordered a product which has no return by completing trusting Shopzilla but ended up receiving a damaged product. Now I have to wait for the reply from your side which is hectic for both the ends. ,ce25b039-4351-45ef-8bac-93ea1ecaa30f,,07/08/2023 22:54,07/08/2023 22:55,07-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
5ca524b0-25a8-4fba-a6dd-42b8fa1004c5,Inbound,Returns,Reverse Pickup Enquiry,,ad6947cf-41fb-43e3-a46e-807beeb29c31,,07/08/2023 11:32,07/08/2023 11:34,07-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
d98ac860-e921-46d4-895a-b35d02005899,Inbound,Order Related,Order status enquiry,,6d9cd68f-644e-470a-8bda-8fdc95f0074f,,07/08/2023 17:48,07/08/2023 18:02,07-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
329ce885-e3fb-43f3-a415-e1c49a0b3314,Inbound,Returns,Reverse Pickup Enquiry,,fde88592-7726-45b4-b49d-2b5e22d69261,,07/08/2023 15:26,07/08/2023 20:37,07-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,3
07d4d19f-bbdb-415f-ab60-6df1fdf45a1b,Inbound,Order Related,Installation/demo,,23231b24-7be8-4696-9bf2-795ff9886ea4,,07/08/2023 14:28,07/08/2023 14:31,07-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
05219414-af53-45c3-91ee-85b367215933,Inbound,Order Related,Delayed,When we choose english as the language try to communicate in that only.Speak hindi to those who selected hindi,ff222a15-4ae0-47a7-a41e-b09cd2b3e619,,07/08/2023 16:59,07/08/2023 18:35,07-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
113932ff-d047-4ad2-bd08-ef017016f8c2,Inbound,Feedback,UnProfessional Behaviour,Resolve quickly,cc6c802c-77d3-4885-a181-fea55678e099,,07/08/2023 13:38,07/08/2023 19:25,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
3dc4811f-f246-499f-a13a-fa3c8212ff38,Inbound,Returns,Reverse Pickup Enquiry,Working progress is very slow for customers. Fast way and smart work req for customers issues to be solve as early as possible.,efb53633-0848-4df7-b7c7-6a7e0def2bf7,14/07/2023 18:28,07/08/2023 08:43,07/08/2023 08:44,07-Aug-23,AGRA,LifeStyle,799,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
876a1775-1a22-47bf-9d22-cb8af7c8cd11,Inbound,Returns,Service Centres Related,,81bddee4-c84f-498a-9a51-a4256cadca39,27/07/2023 11:56,07/08/2023 12:56,07/08/2023 15:19,07-Aug-23,VADODARA,Mobile,27999,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
f9ed173b-97a0-4e4e-8dff-b1125b1e4b75,Inbound,Order Related,Order status enquiry,,34b69ad5-5cd5-47a4-bf65-b12a64fc315b,,07/08/2023 13:05,07/08/2023 13:13,07-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
714ecc71-c938-427c-8a23-e0f1dd518b0b,Inbound,Order Related,Delayed,Good,1009c04b-95cc-487f-86e7-f04f59e9794f,,07/08/2023 16:48,07/08/2023 17:15,07-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
ac7a0328-fceb-43ac-b3f6-c6666f88f525,Inbound,Order Related,Installation/demo,Ff,1a6e099f-6625-4c97-802d-00700de9bdde,,07/08/2023 19:51,07/08/2023 23:15,07-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
536ebee6-91db-4f11-9aef-0e8c0fcbbe3a,Inbound,Returns,Service Centres Related,,bd1c70a6-b2c3-4d00-973b-011ee0e1bd5d,,07/08/2023 12:06,07/08/2023 12:08,07-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
93d4f6d6-c76e-4609-bbec-4a059ab6575d,Inbound,Returns,Reverse Pickup Enquiry,,ea1c3893-181d-4010-90f0-03c90721d4bf,,07/08/2023 17:02,07/08/2023 17:02,07-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
285d1ed2-ee9b-4dc3-b59b-c1e446b6c8ae,Inbound,Order Related,Priority delivery,,4b81e110-5a29-4f85-87f3-3f3862655f62,,07/08/2023 20:17,07/08/2023 20:36,07-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
c399dbae-e72b-4a31-99ab-94d149bf8bca,Outcall,Cancellation,Not Needed,,01211dd4-d608-4e13-b2c0-a87848a4e332,01/08/2023 10:24,06/08/2023 16:21,07/08/2023 15:54,07-Aug-23,PUNE,Electronics,999,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
f8e35407-2d57-4e2d-b062-35b86dcc19c6,Inbound,Cancellation,Not Needed,,6f15bc1d-af30-4989-ac45-8ef473e9c9e4,,07/08/2023 14:31,07/08/2023 14:36,07-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
eb8a7468-742d-4ee2-b389-935c606fbb63,Inbound,Returns,Reverse Pickup Enquiry,Very good nice helping me ????????,07d563fe-535d-4c34-a386-3376436d2c13,15/07/2023 15:11,07/08/2023 08:19,07/08/2023 15:58,07-Aug-23,ALIGARH,Electronics,444,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5962f42f-ffd9-4178-b77f-3b742273a732,Inbound,Returns,Service Centres Related,,c5e0bf8f-449d-4a16-91dd-6e9ce924ffa8,20/04/2023 07:07,07/08/2023 11:15,07/08/2023 11:54,07-Aug-23,SITAMARHI,LifeStyle,692,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
3a035d19-2e51-4e7b-98d1-14b8eb4e8d32,Inbound,Refund Related,Refund Related Issues,,3e937216-b08b-404d-9569-3e8bceb77ed4,04/08/2023 09:13,05/08/2023 11:56,07/08/2023 11:45,07-Aug-23,LALPUR,Electronics,999,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
4587595b-986c-4b9e-99d5-3752fa5f9dff,Outcall,Product Queries,Product Specific Information,,60999bcb-8e4b-437e-84a2-47dc83da4119,,07/08/2023 01:07,07/08/2023 01:21,07-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
c97d157e-e943-47f2-ab8d-7e7426b0d14c,Inbound,Offers & Cashback,Affiliate Offers,,a154666c-1f72-4bcb-842a-0f13baea4382,,07/08/2023 12:43,07/08/2023 13:19,07-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
6ce54c0c-efab-44ae-9c85-a92bbf72ce5c,Inbound,Refund Related,Refund Related Issues,,3853cc68-b3bb-4bd2-b15d-779c8dc2296f,,07/08/2023 21:24,07/08/2023 21:27,07-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
e654d4b0-930f-4502-afb3-7bc08c4843a3,Inbound,Returns,Wrong,,fc353c64-8491-4b7f-80d8-552290615fa1,,07/08/2023 21:47,07/08/2023 21:50,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
603290fa-427e-42ea-afe9-4a014ae83ece,Inbound,Order Related,Order status enquiry,,ec0c0d30-0664-42c9-a554-38190b11ddc4,,07/08/2023 10:31,07/08/2023 17:22,07-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
4e3bb7ff-8414-4cb2-872f-3445539af48c,Outcall,Offers & Cashback,Other Cashback,,dc347f01-371c-470a-bd56-d8152f7d71b2,,07/08/2023 12:04,07/08/2023 12:12,07-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
ae739ec8-6e49-45a0-ac87-1302f4b1e1a0,Inbound,Product Queries,Product Specific Information,Hi,d51ccf31-d9ef-4da2-a914-e1aa89ab12e8,,07/08/2023 23:16,07/08/2023 23:20,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
2e69d263-51d7-4a8a-8ced-99b5d342001f,Inbound,Returns,Reverse Pickup Enquiry,,5a3b7571-48cd-4c3b-8b4a-b54e01109704,,07/08/2023 08:15,07/08/2023 08:16,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
55ef8add-c3fc-46c9-87d9-913e4d4cb11e,Inbound,Feedback,UnProfessional Behaviour,nice,61348bc4-7165-4a04-9156-7e6ce5af2eaf,,07/08/2023 17:28,07/08/2023 17:43,07-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
8dcff2dc-734a-457a-95fa-2f6cfe828b53,Inbound,Offers & Cashback,Affiliate Offers,,f6324847-f173-4d0b-94fb-2f5ddf029817,,07/08/2023 17:34,07/08/2023 17:45,07-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
68ceb4fe-8115-457a-a0df-04ebe301e27c,Inbound,Feedback,UnProfessional Behaviour,,4505775e-a965-43b2-b623-ea1c50654d2d,,07/08/2023 18:37,07/08/2023 18:45,07-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
d655df95-8e5f-428e-99da-78bd6280fbc0,Inbound,Returns,Reverse Pickup Enquiry,,f1aba896-55b8-4e83-973c-9ab526c3ed24,,07/08/2023 18:33,07/08/2023 19:33,07-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,4
87d9908c-6b80-4027-82af-1ad8708f25b2,Inbound,Returns,Return request,,c8ee6471-5ad0-450f-88cd-0b6f4590fe12,,07/08/2023 18:43,07/08/2023 18:45,07-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f0ed1c8c-dbdd-4cbf-8b1d-6ae47b1f4d6c,Inbound,Feedback,UnProfessional Behaviour,,02e8b8de-c6e8-486b-b903-484d72d75b53,11/07/2023 08:52,05/08/2023 08:45,07/08/2023 07:15,07-Aug-23,RANCHI,Electronics,263,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
4cfa0b88-b80f-4d09-b689-d40c64183642,Inbound,Order Related,Customer Requested Modifications,,ccbf9d7e-6a7d-4f1f-b85e-d2a007f83eae,,06/08/2023 00:32,07/08/2023 14:02,07-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
e87ff6c6-6f8a-46f9-865c-3e62dc12c561,Inbound,Returns,Reverse Pickup Enquiry,Quality is bad ,f70149fc-b9c7-492c-9b53-9d65ba963702,,07/08/2023 14:04,07/08/2023 14:10,07-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,1
87f314b3-20e5-42b0-9e5f-178031f73276,Inbound,Order Related,Installation/demo,Thanks for resolving  the issue and I hope it's fast..  bless:),35749d52-b5ea-4b52-afdd-6ca294bcd5b2,,07/08/2023 20:02,07/08/2023 20:14,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cf3af0ee-ea52-4e50-b091-d45ab7350395,Inbound,Feedback,UnProfessional Behaviour,,eb5e0ad1-7bb8-4423-97db-d11567a72e26,02/08/2023 14:05,07/08/2023 07:56,07/08/2023 07:58,07-Aug-23,DURGAPUR,LifeStyle,309,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
a0151849-9636-497a-8557-d4b4a0bad930,Inbound,Returns,Reverse Pickup Enquiry,,c133a886-ce0a-4367-895e-9422c0a5af6e,,07/08/2023 11:42,07/08/2023 12:20,07-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
18f329f8-90af-4277-af78-acc1f41e8af2,Inbound,Returns,Reverse Pickup Enquiry,I AM satisfied for inconvenience ,4cec934f-48c1-41da-9a54-7bea0248864d,,07/08/2023 11:48,07/08/2023 11:57,07-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c27b745b-4ccd-4623-becc-8bb10f1fa5b8,Inbound,Returns,Reverse Pickup Enquiry,,7ea9523d-ae0b-4811-9a05-6a33e36048a6,,07/08/2023 08:03,07/08/2023 08:17,07-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,4
d54ed93e-cead-4a6f-90e6-252236a41bac,Inbound,Returns,Return request,Good service ,1cb81ff4-7867-4a6f-ad1f-1b70b650cc31,,07/08/2023 10:48,07/08/2023 11:02,07-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bf8e830a-080d-4416-a8b1-cf54a5c49af5,Inbound,Order Related,Order status enquiry,,2451efd4-d6c5-4f83-8d14-4da1a5030e0b,,07/08/2023 15:18,07/08/2023 15:48,07-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
5280aaab-b09d-4ab7-a856-718ebe491a2c,Inbound,Returns,Service Centres Related,,f6b6a058-ada6-4732-92fc-3f8b5b3db7a4,,07/08/2023 11:32,07/08/2023 11:41,07-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
07223098-7045-499a-82cf-bf28b3ac6dcf,Inbound,Refund Related,Refund Enquiry,I feel better ????Thnx Taniya madam ????,9f1b7e3f-3e02-4e98-a2d4-926c3978085b,,07/08/2023 13:39,07/08/2023 13:39,07-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
05427f0c-8db9-45bc-adee-bbb5ab0b5092,Inbound,Order Related,Order status enquiry,Good talking ,5849fc24-4ba0-4786-8355-c32489467695,28/07/2023 19:57,07/08/2023 18:17,07/08/2023 18:33,07-Aug-23,ALLAHABAD,Mobile,32999,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f1a875e1-e56e-44a5-9828-9dcfe3ca8fab,Inbound,Payments related,Online Payment Issues,Excellent ,625f6a4b-bb8e-4200-8502-68c13e1fcc67,,07/08/2023 09:46,07/08/2023 09:52,07-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
b841a654-3ffb-46fd-8509-9d65855c237e,Inbound,Order Related,Order status enquiry,,ffb0cfd2-0a35-466d-ae4c-9a4d81a85a1c,05/08/2023 13:10,07/08/2023 16:48,07/08/2023 19:45,07-Aug-23,,Books & General merchandise,461,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
adef6e75-b910-4398-856f-75cd216bdd24,Inbound,Returns,Return request,,091fcd57-5e51-4680-a17b-8bfe5f8dc3a1,,07/08/2023 14:23,07/08/2023 14:37,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
1ae649d7-d3f3-44f7-80aa-fad0ac771471,Inbound,Returns,Fraudulent User,,8686c577-8133-4d84-80f5-ebd18859c79a,,07/08/2023 16:20,07/08/2023 16:25,07-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,2
f933b3f4-7585-4a4c-b13a-512102e8fefc,Inbound,Returns,Return request,,2c1c872d-c309-4553-a84b-0473f9b15d05,,07/08/2023 10:28,07/08/2023 10:29,07-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,2
de0fbf88-78b0-4938-af6d-7dfaf784ad4a,Inbound,Order Related,Delayed,Yes ,05f4e26c-636c-4549-bede-80cb45c5364b,,07/08/2023 20:24,07/08/2023 20:28,07-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
a1daa002-c53a-4000-9cde-eb438195ab45,Inbound,Returns,Fraudulent User,,57af33d5-a5cf-4b4d-ad6d-f66af7dcfeaf,,07/08/2023 23:20,07/08/2023 23:22,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
1660054e-2403-49d9-b704-de9c0480162f,Inbound,Order Related,Order status enquiry,not AGRE,39b08bff-12de-4b09-aa17-97b671e94891,02/08/2023 09:59,07/08/2023 22:43,07/08/2023 22:58,07-Aug-23,HOSHIARPUR,Electronics,1899,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
cd5bfa30-1ca5-40a2-9663-fc8133f493f5,Inbound,Returns,Reverse Pickup Enquiry,,f44e0934-ee68-4dad-a81d-8e9d34af5303,19/07/2023 18:40,07/08/2023 18:07,07/08/2023 18:13,07-Aug-23,LUCKNOW,LifeStyle,3530,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
921f9e0b-5adc-474f-a539-02df373c3795,Inbound,Returns,Reverse Pickup Enquiry,Return pickup is not scheduled till date,6adc630b-2e14-4e73-aeea-c82b3390175f,,07/08/2023 15:09,07/08/2023 15:11,07-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,1
53e4eb34-72c2-4532-bdb3-996375cb096d,Inbound,Returns,Reverse Pickup Enquiry,,4b3ff821-4d72-46b6-8407-223aa74904fc,,07/08/2023 20:09,07/08/2023 20:13,07-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
cb13c29f-c05f-4958-a99f-350f6c33b3ee,Inbound,Returns,Reverse Pickup Enquiry,,a52635a9-3e84-4c3f-ad06-49f0d631b6f6,17/07/2023 12:12,07/08/2023 16:50,07/08/2023 16:54,07-Aug-23,RAMPUR,Books & General merchandise,679,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,3
cdff9dd5-3738-4b97-a426-5d1a40f59fac,Inbound,Returns,Reverse Pickup Enquiry,best,ce2fac10-76e0-4b79-b27f-6ea64f6d2cfd,,07/08/2023 17:16,07/08/2023 17:17,07-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
e4a5e61c-b5e9-4e5d-9582-d2444d8813c7,Outcall,Returns,Reverse Pickup Enquiry,,5780bef8-5eb6-483a-8ac3-fde04194feec,,07/08/2023 18:50,07/08/2023 18:52,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
260247de-24b5-4c88-a76d-b0fb74124283,Inbound,Returns,Service Centres Related,,619185d2-165c-4263-b619-55f5c0552825,12/03/2023 06:24,07/08/2023 13:37,07/08/2023 14:18,07-Aug-23,MUMBAI,Books & General merchandise,1111,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
97e6bec1-3bd2-4ddc-a76f-3bcf8ac97613,Inbound,Offers & Cashback,Other Cashback,,c78b82dd-e418-4bf4-9a96-c6705f08d50e,,07/08/2023 00:15,07/08/2023 00:18,07-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
296cab95-c735-400f-851c-241a7accbc54,Outcall,Payments related,Payment related Queries,Good one ,40060285-d369-42eb-b2d1-0316e64c5cec,,07/08/2023 06:42,07/08/2023 06:45,07-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
b98298a6-18d1-4084-9319-345c3b260306,Inbound,Feedback,UnProfessional Behaviour,,f2bdb461-2e64-4238-9cd8-643dd1d0580f,,07/08/2023 16:17,07/08/2023 17:15,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
a8641bc7-2259-4c61-8628-b9a00d6e1751,Inbound,Returns,Reverse Pickup Enquiry,,ec2408d0-2960-4650-b272-0114a27abe33,,07/08/2023 10:50,07/08/2023 10:55,07-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,1
a230d0b5-2445-4193-a762-028bf38585a7,Inbound,Shopzilla Related,General Enquiry,Good,77901b95-3a35-4e8a-81e7-4cdff014cb8f,,07/08/2023 11:28,07/08/2023 11:30,07-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
2e8ba022-9db6-4fc2-ba90-edc37e135761,Outcall,Product Queries,Product Specific Information,,72099112-a282-4ba8-8097-cd2481e34abe,,07/08/2023 14:49,07/08/2023 14:51,07-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
5c1ecbfb-6761-4603-aa29-8214f2c31e6a,Inbound,Returns,Reverse Pickup Enquiry,,2719a38b-bf55-42d4-ace3-ec7a61c7505b,,07/08/2023 19:47,07/08/2023 19:48,07-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
aa53a61f-521b-47d5-b3d1-f7eca1cd7b5c,Inbound,Returns,Return request,Please don't create such type of situation that customer needs to reach you,43d07671-9fce-43b3-ba6f-d3834d50365e,,07/08/2023 18:52,07/08/2023 22:04,07-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
21ebbfd3-860b-4a3b-890f-a8710dfcd593,Inbound,Order Related,Delayed,,6f8d8b30-2b91-41aa-9bff-678b3f28d139,28/07/2023 19:49,07/08/2023 16:27,07/08/2023 16:28,07-Aug-23,PUNE,Books & General merchandise,312,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
ae83025a-62f5-4439-84f9-3848df4d1f32,Inbound,Returns,Return request,Helping ??,53ea4986-1bf5-41a6-9869-9c3c4a7cc0fb,30/07/2023 17:40,07/08/2023 22:20,07/08/2023 22:32,07-Aug-23,SIKAR,LifeStyle,295,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
6794c07c-545b-45ad-9a6d-93a3d95a8987,Inbound,Returns,Wrong,bhut achhi thi didi mujhe acche se smja diya tnx didi,dd0dabf7-5d66-4fa9-b499-78f755071c89,,07/08/2023 14:18,07/08/2023 14:22,07-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
7ac8f112-0b9e-473e-9576-25593b479f96,Inbound,Returns,Fraudulent User,,f53fb269-b538-4a9e-96b9-4f849b36e0c8,,07/08/2023 16:30,07/08/2023 17:04,07-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
db0c576c-07d4-419e-9138-6b617f7e51b7,Inbound,Returns,Return request,,10a675a9-002a-4132-86c5-663b62d6ffb8,,07/08/2023 10:50,07/08/2023 10:59,07-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
f839fad0-d0de-4768-8041-30b08b3ad8a2,Inbound,Order Related,Seller Cancelled Order,Happy,156ec65f-5ed7-413d-aae6-a783003e0a05,,07/08/2023 16:03,07/08/2023 16:05,07-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
ac2569d0-c3fb-458f-956e-c743cf31bb5f,Inbound,Order Related,Order status enquiry,,79d895bf-b49d-45cd-9a20-677dabe2a16a,,07/08/2023 18:06,07/08/2023 18:11,07-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
37863f09-1f35-4588-ae6c-db96a8d6cc16,Inbound,Order Related,Delayed,,1de868fc-73c5-47ea-834d-9b80aa60336a,,07/08/2023 18:21,07/08/2023 20:53,07-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
8a251576-c9a3-48c5-8db3-a62df4e0eb4e,Inbound,Returns,Reverse Pickup Enquiry,No,4046ac2f-8a23-4422-86ef-6f7ccbcc8b57,,07/08/2023 19:05,07/08/2023 19:08,07-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
27bd6f7a-3fe0-4a48-9753-65d0bdc9343e,Outcall,Returns,Wrong,,b897445b-22c7-431a-8ebf-007965246ad5,,07/08/2023 20:33,07/08/2023 20:35,07-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
025ad226-2230-4f17-b675-735720fe8159,Inbound,Order Related,Order status enquiry,,8fa7108c-c252-40af-a84f-07c8359c7589,,07/08/2023 21:48,07/08/2023 21:50,07-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
c4297d17-1799-4778-ade0-bd13329f65f0,Inbound,Order Related,Delayed,,170498f4-eade-4913-91fa-b9eecaa9563d,04/08/2023 08:50,06/08/2023 22:46,07/08/2023 07:07,07-Aug-23,UTRAULA,Mobile,7499,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
489aed0c-dc27-4d53-afbb-06cf41b14161,Inbound,Returns,Return request,,6606d30b-6a3e-414d-801d-371c435da8c2,30/07/2023 21:33,05/08/2023 11:39,07/08/2023 15:33,07-Aug-23,ALLAHABAD,Books & General merchandise,198,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
2cd1d079-e2e3-4c49-8aa5-e9476d75970e,Inbound,Order Related,Delayed,,2696dec2-4f06-4008-a32c-f2c5a532c039,,07/08/2023 13:19,07/08/2023 13:23,07-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
038895d5-e086-4f1e-ae1c-00d9c88ab65c,Inbound,Returns,Reverse Pickup Enquiry,,245f66cd-8145-46f7-8b2e-4e98760fcbe2,,07/08/2023 09:34,07/08/2023 09:38,07-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
214c57b0-bc29-4abd-a681-ea0372e1c140,Inbound,Returns,Return request,Good,81679e3d-b7ae-4542-9a35-5f6673ea4265,,07/08/2023 15:16,07/08/2023 15:16,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
343927a3-b1f9-40bd-8871-67223cf2aaab,Inbound,Order Related,Order status enquiry,,04cc7997-92b6-4d31-b25d-0b305e9bd3e4,,06/08/2023 21:54,07/08/2023 10:36,07-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
3a97b953-5784-4198-a319-d6c015b12d7a,Inbound,Product Queries,Product Specific Information,,b303fba8-4f65-4774-9dfd-2d29b1c3e2bd,,07/08/2023 12:54,07/08/2023 12:58,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
821c5a98-a557-41d5-a9aa-b715eae93004,Outcall,Returns,Wrong,,d8f34c15-0e4c-45fd-990f-797c3a6a692a,,07/08/2023 13:20,07/08/2023 14:34,07-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
3f37d38f-1aaf-44eb-8f43-21b700407a6e,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,74a383f9-3c60-473f-af32-be15d007012b,,07/08/2023 19:56,07/08/2023 20:02,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
e1f3ee2f-af3a-4dab-8a44-a6410c4c36a4,Inbound,Order Related,Delayed,,bd520589-ad7f-4bfb-ab8a-33d575a6c239,,07/08/2023 20:31,07/08/2023 21:35,07-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
13f7be06-985c-4145-9d17-868741250d65,Outcall,Returns,Return request,,be6c1db1-dc43-480a-be67-6241b10aba00,,07/08/2023 10:22,07/08/2023 10:30,07-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
d312375f-d3df-4d6b-b297-08a5525068bd,Inbound,Product Queries,Product Specific Information,,d8ba9632-fb25-42c2-8223-cc5c91cf95df,,07/08/2023 16:36,07/08/2023 16:37,07-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,4
23455f71-92ef-4ec2-b391-981becd8dac9,Inbound,Returns,Return request,,601352d5-cead-45a3-8d60-0081c28dab17,,07/08/2023 19:13,07/08/2023 19:20,07-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1401c534-0b48-4711-9a20-60fde994bc32,Inbound,Order Related,Order status enquiry,,7705329b-bd98-47e2-8bb2-694da50419bd,,07/08/2023 07:28,07/08/2023 07:29,07-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
8f8faba0-efa3-428b-873f-ff006bc3949c,Inbound,Feedback,UnProfessional Behaviour,,aaef4874-facb-4769-96ef-86e18e444a91,,07/08/2023 12:53,07/08/2023 12:54,07-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b999f24c-831d-437b-928d-7aa3bd5927d7,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,42f1054c-9d07-49ef-83b3-bcfb769d7b0c,,07/08/2023 18:35,07/08/2023 18:42,07-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,4
932bdb5a-5180-4417-864a-e070602348b0,Inbound,Product Queries,Product Specific Information,,9cbf2a22-565d-49fb-a9d7-a113444ebba9,,07/08/2023 21:00,07/08/2023 21:08,07-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
fdc3280e-02c6-4c81-bd96-4f90058118a3,Inbound,Cancellation,Not Needed,,229012dd-0c38-4d86-bc4c-d1959fca32ae,31/07/2023 15:16,07/08/2023 11:54,07/08/2023 16:34,07-Aug-23,AURANGABAD,Home Appliences,28990,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,3
b45b8fc8-ec2d-40a8-a70c-ff16865b68dc,Inbound,Order Related,Delayed,,2adf7969-1c6a-4733-a394-61e681a8d3b7,27/07/2023 18:44,05/08/2023 23:27,07/08/2023 23:49,07-Aug-23,HYDERABAD,Home,797,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
c35f659d-e260-453e-8390-43ec2792eda0,Inbound,Returns,Reverse Pickup Enquiry,This costomer is very good toking ,3ced7858-9d57-4b9a-b6d7-ec67ac33ec5b,,07/08/2023 11:13,07/08/2023 11:20,07-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
37b9474f-ee78-4676-b008-56d8da273463,Inbound,Returns,Fraudulent User,He solved my problem very quickly...Thanks to him...,a5275160-f074-46e6-bc84-0bb3c07d9415,,07/08/2023 12:33,07/08/2023 12:39,07-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9b4020d6-f7fc-48ee-b5d8-aeb891964401,Inbound,Order Related,Invoice request,,56be7a51-5a0f-48ee-b693-fa4b5c7133b5,,07/08/2023 15:32,07/08/2023 15:43,07-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
da0d5651-1a0c-4c6a-8543-b0388b921585,Inbound,Order Related,Seller Cancelled Order,,ded9f6a3-897c-48ac-a776-a9f18a2c61b0,,07/08/2023 09:18,07/08/2023 16:20,07-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1e5c839e-0595-4d44-b001-c9edaf719dc9,Inbound,Returns,Reverse Pickup Enquiry,,9309f56d-8c5c-4141-b301-1a52ebb1fc94,,07/08/2023 23:39,07/08/2023 23:44,07-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,3
b13da906-06bf-49ca-86ee-3ca324faa30f,Inbound,Returns,Return request,,e97ecc9a-47a1-4f09-b88c-9dddac427388,,07/08/2023 10:50,07/08/2023 10:53,07-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
725d360b-d616-4daf-b12a-3289e91531ed,Email,Order Related,Installation/demo,,04fd4a13-a1bf-43c3-906b-09261f597820,,07/08/2023 11:40,07/08/2023 11:43,07-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
ea8298ae-83a7-400b-ad80-da5f96f9f419,Inbound,Returns,Fraudulent User,,834a3827-4e2b-440c-8669-e7b6452d1c3e,31/07/2023 09:30,07/08/2023 10:47,07/08/2023 11:19,07-Aug-23,BANGALORE,Electronics,2199,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
942cb09e-f025-4f48-bb85-4d79eb8d7e93,Inbound,Refund Related,Refund Enquiry,All well ,452b30e7-1e9c-427d-adce-dcf962937686,,07/08/2023 11:52,07/08/2023 12:07,07-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,4
c9ff6763-1c4b-4a3b-a4a8-d30c43598db9,Inbound,Returns,Exchange / Replacement,,e9c02982-25a6-4c0b-8a91-9eefda8567db,,07/08/2023 13:33,07/08/2023 13:33,07-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
fe9b8536-ab21-4733-97cd-6bf96b4d3505,Inbound,Returns,Reverse Pickup Enquiry,,1e7ada5c-0d69-47ad-8844-e65de808e632,,07/08/2023 21:47,07/08/2023 21:50,07-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
a4c51a06-c83e-430e-b33d-93e83f5c3b25,Inbound,Returns,Return request, I am 100percent satisfied with talk to you thank u,9c33698e-aa52-49b3-b8dd-0d58c8b539c1,,07/08/2023 22:19,07/08/2023 22:20,07-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
49a8d23f-46f1-4eab-bc52-aafacfa44985,Inbound,Feedback,UnProfessional Behaviour,,77055f1b-46c9-4b69-ad0b-d80e0b7f58ab,,07/08/2023 10:02,07/08/2023 10:04,07-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e8ff1b35-a38f-48ae-beda-d03df655bd50,Inbound,Returns,Exchange / Replacement,,c179550b-05e3-470a-af81-40ccbb01a1c0,27/07/2023 11:49,07/08/2023 18:40,07/08/2023 18:42,07-Aug-23,PUNE,Mobile,16999,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
f23c12b9-9a9a-444f-92a3-505dea1ab7a4,Inbound,Returns,Missing,Very good,a2302ed3-64a6-40a9-92bd-876ebc41060e,,07/08/2023 08:38,07/08/2023 08:58,07-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ef9778e0-130a-4b17-ba47-04244b2a8c02,Inbound,Cancellation,Not Needed,,f80efcc7-290e-45a9-b641-05b776c1006c,,07/08/2023 10:33,07/08/2023 11:32,07-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2f01ddfd-a439-42dd-a164-b0cbe663fde5,Inbound,Returns,Return request,This agent is amazing. He resolve my query in a second. ,0434dc94-7670-4668-b54d-867c90f0aa34,,07/08/2023 22:01,07/08/2023 22:02,07-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
f8613e97-f7d6-4b54-9e19-fc1655bedb31,Outcall,Order Related,Order status enquiry,,6ab59cdf-f30b-4422-bf6e-d41ee3a6f519,28/07/2023 19:27,05/08/2023 18:28,07/08/2023 07:13,07-Aug-23,BARAMULLA,Mobile,13999,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
79dca53d-d4ba-401c-9339-6b2f3a4b260b,Inbound,Returns,Fraudulent User,,e876f37a-0bb1-4da0-9311-2189644a327d,,07/08/2023 18:27,07/08/2023 18:40,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
97b29318-e66b-461e-86cb-08ecd9fb2e6c,Inbound,Order Related,Delayed,,c0e8ff40-7d5e-4768-b7f9-c4487cd99e1a,01/08/2023 12:52,07/08/2023 19:30,07/08/2023 19:36,07-Aug-23,AHMEDABAD,Electronics,1299,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,4
d07920e1-f0c7-43c3-8c02-34fb75539760,Inbound,Returns,Missing,,91b51869-9da6-4de6-8cb8-017aa1ba28e1,,07/08/2023 07:56,07/08/2023 07:59,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
0cf1efff-8db3-4d6c-bef1-885ffcbcda0a,Outcall,Order Related,Installation/demo,,c9889971-6674-441a-8f29-996e957572c3,,07/08/2023 08:24,07/08/2023 08:28,07-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
90b66e76-0d8d-4019-bb7a-ba8a250c643d,Inbound,Returns,Reverse Pickup Enquiry,Good,6e9d525e-7042-4074-aff2-e635ffd6575a,,07/08/2023 12:33,07/08/2023 12:37,07-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
b88e6fc0-a999-4deb-9de3-b1d47f5032f7,Inbound,Returns,Return request,,101d2e5e-5cb0-4585-99f0-d030d5cbf641,,07/08/2023 15:12,07/08/2023 15:53,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
283e00cf-5c85-4970-a782-8031250ed974,Inbound,Returns,Reverse Pickup Enquiry,Ty so much ??,039f5560-0826-4e45-a300-24d0932398c0,,07/08/2023 23:43,07/08/2023 23:47,07-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
6fe8559e-dd55-4f2c-add0-c67635ba4f6d,Inbound,Returns,Wrong,,d0d7e708-600e-470e-9e60-814105eec403,,06/08/2023 20:10,07/08/2023 13:39,07-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e2522db9-c527-4ab5-8fb4-5f384843bd6c,Inbound,Returns,Reverse Pickup Enquiry,,c5a5337b-1074-451c-999e-cc442641688f,,07/08/2023 11:09,07/08/2023 11:11,07-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
9902db8c-4681-4b9c-bb39-54e90634cbb9,Inbound,Returns,Service Centres Related,,1bae21f5-7581-41b3-b41c-56b328979e82,,07/08/2023 08:36,07/08/2023 11:09,07-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
70c430b2-b135-4b98-bcf1-f2f9db4fc100,Email,Order Related,Installation/demo,,729ba498-7ce8-4c36-bd7d-210fee277601,,07/08/2023 09:48,07/08/2023 09:56,07-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
ac1c1e53-5091-44fc-a31f-25cf2b735307,Email,Refund Related,Refund Enquiry,Thank You,01b7a558-32ac-4a23-a5b8-e9cd059402b5,,07/08/2023 10:59,07/08/2023 11:04,07-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
b8af2d74-9d92-4d51-bceb-f54f40858d42,Inbound,Returns,Reverse Pickup Enquiry,,1d26ff26-fa8a-491f-908c-33e1b297381f,,07/08/2023 10:55,07/08/2023 21:54,07-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
b494a5a2-8484-4dc6-92af-80d7573f83a3,Inbound,Returns,Reverse Pickup Enquiry,Good ,ed310bfe-0161-4cd7-9c7d-71e3a6ea2686,,07/08/2023 20:07,07/08/2023 20:09,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
020e81ab-6025-45ca-81ce-112d80f6dc14,Inbound,Order Related,Installation/demo,,9ad8c3ff-f92d-44e8-a6f4-f8f77584aeb9,,07/08/2023 22:18,07/08/2023 22:23,07-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
cafd5452-18f4-4318-864e-e4dc1ac6f400,Inbound,Order Related,Delayed,,fd66901c-ead5-4052-b267-03679349d46e,31/07/2023 15:55,07/08/2023 20:48,07/08/2023 20:52,07-Aug-23,SIKAR,Books & General merchandise,294,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
9f7b4e37-2924-4510-b340-4870e044e9d2,Inbound,Order Related,Delayed,,30c03b98-2e14-4ce9-b51b-778440629b3a,,06/08/2023 21:24,07/08/2023 15:23,07-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
3210340a-bc76-438e-bc9f-1731dd526462,Inbound,Payments related,Online Payment Issues,,dd77b4ec-3dcf-440f-8393-0638b9b26781,,07/08/2023 14:57,07/08/2023 15:04,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,4
e85c6865-e8e8-4dbf-b0d2-62a73c3f14e2,Inbound,Order Related,Order status enquiry,Take confirmation from delivery partner before confirm delivery date. Very delivery service for Shopzilla plus member. Same on you,4015a9e3-4474-4148-af6b-324832d132d6,,07/08/2023 07:33,07/08/2023 13:29,07-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
87b7cb3e-806f-4e1f-bca0-60f7598b4e3e,Inbound,Returns,Reverse Pickup Enquiry,,f66f78c6-6442-4c76-b6f4-87c54b15c051,,07/08/2023 16:25,07/08/2023 16:32,07-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
c35eaa5f-387e-4e2a-aa6e-068d62e1467f,Inbound,Returns,Reverse Pickup Enquiry,,a22c8d0a-747c-4bcc-88f0-b1b94eb3ac32,,07/08/2023 07:36,07/08/2023 07:42,07-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
bbe04593-33d5-4541-b6f8-56f32e80e39d,Inbound,Returns,Reverse Pickup Enquiry,Very good 8,be8075d1-b289-4cde-9362-f2528c1c6f3a,,07/08/2023 14:33,07/08/2023 14:47,07-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
9324a771-ef43-428d-93be-ed27d8a5acf5,Inbound,Refund Related,Refund Enquiry,,1831e99a-2977-4784-909b-f71298eee467,,07/08/2023 21:30,07/08/2023 21:31,07-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
79c21558-536e-40ac-8f53-ef2e734544d3,Inbound,Shopzilla Related,General Enquiry,,5ca4d20a-79ed-4cc3-8318-4a926621d8fa,,07/08/2023 21:31,07/08/2023 21:32,07-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
b3b9d1c8-1955-4319-a5a9-ac1290b23577,Inbound,Returns,Service Centres Related,,bf342f9d-9a37-485d-b7f0-61b7c6358527,,06/08/2023 21:21,07/08/2023 07:06,07-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
cc5eab72-8bc1-434e-a787-ff0f9fb07774,Inbound,Returns,Reverse Pickup Enquiry,,b0efda90-0172-479f-98b4-07688795d623,,07/08/2023 10:19,07/08/2023 10:20,07-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
951833ae-5735-4eeb-bef8-7939a900c792,Inbound,Returns,Missing,,9b88eadb-e926-410e-b894-b9ca775c6ab6,,07/08/2023 17:43,07/08/2023 17:50,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ae998104-02d7-4d48-8689-3b2a3a20d829,Inbound,Returns,Reverse Pickup Enquiry,,1a559317-6e0c-4d60-bec8-60c0f7283c1f,,07/08/2023 09:48,07/08/2023 09:57,07-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
f9c0f983-8fe1-43eb-9d1a-e22c430b2c90,Inbound,Returns,Reverse Pickup Enquiry,,f7bb57f8-6758-4c8a-993b-bb7ecc0ae0b7,,07/08/2023 11:12,07/08/2023 11:28,07-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
41ae94d1-a814-4d1a-a809-ea340637e4ab,Inbound,Order Related,Installation/demo, ?????????? ?????? ????? ????? ?? ??????? ?? ???? ????? ?? ???? ?? ???? ?? ??? ???? ?? ???? ??? ???? ????? ??? ??? ???? ???? ?? ???? ??? ???? ???? ?? ?? ????? ?? ?? ??? ??? ??,a5eca293-ca2e-45c6-a896-f8595f8b0002,,07/08/2023 11:33,07/08/2023 12:11,07-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
11b43d58-d5eb-409c-afc8-49ce28b9f361,Inbound,Order Related,Order status enquiry,Not taken any action to my problem ,5e89d3ee-0ac8-455f-805d-cb7545269801,,07/08/2023 12:38,07/08/2023 12:39,07-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
308e0c0b-bea3-4cd3-8f68-504b700122ac,Inbound,Returns,Return request,Nice ,4f0560be-077a-4f58-b3de-fc2b160f300f,,07/08/2023 17:17,07/08/2023 17:20,07-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
8cac3899-7a17-47fa-a81c-48127b3bcd2f,Inbound,Returns,Return request,,8e6a9065-bc6a-4b19-b8b5-748588d416eb,,07/08/2023 19:28,07/08/2023 19:36,07-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
c86842ea-5964-4083-af56-54fac5df4709,Inbound,Returns,Return request,,98f738f8-8cc6-4c81-947f-b6328f8df4bc,,06/08/2023 18:49,07/08/2023 18:57,07-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,3
a90b6c11-43b0-41ca-9b30-314133423d04,Inbound,Returns,Return request,,32afe087-dbf3-49fb-bf30-fb1b41c534fc,,07/08/2023 13:05,07/08/2023 13:07,07-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
3fd6762d-7e3b-4cfa-b16e-fa7a431c4081,Inbound,Order Related,Delayed,,c963ab71-a92a-4f28-8af0-4b9e55819cbc,,07/08/2023 18:33,07/08/2023 18:36,07-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
270e239b-5dcc-4662-a75f-982d8b166a1e,Inbound,Order Related,Delayed,Fully help to try plomblem solving,3ffa3dee-2d3a-4f3b-9733-80c2b32a60dd,03/08/2023 16:29,07/08/2023 14:58,07/08/2023 14:59,07-Aug-23,AHMEDABAD,Electronics,1199,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0c1db294-c4af-41bd-81ae-a8c3cc3537f3,Inbound,Order Related,Delayed,Very good,5e1a11c8-a6e1-4cdd-86e8-d6c8439dc7e9,,07/08/2023 16:40,07/08/2023 23:41,07-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
e2765096-3791-481d-bb51-2303b65409ea,Inbound,Order Related,Order status enquiry,,524c5993-d0eb-456b-9689-17eb751bb83e,,07/08/2023 18:18,07/08/2023 18:19,07-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
203d2785-5311-463d-8083-d138bdc59111,Inbound,Cancellation,Return cancellation,,88a190ac-1474-4aef-85ab-53f828ae0670,,07/08/2023 23:57,07/08/2023 23:58,07-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
0090680c-61c7-4f5c-8217-9f4c36ba767a,Inbound,Returns,Return request,,4edd0ac7-aea4-408a-8b93-49d8f8192e24,02/08/2023 00:30,07/08/2023 08:27,07/08/2023 08:50,07-Aug-23,BHOPAL,LifeStyle,469,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
0af50fde-50e8-48f4-9f5b-b989448daaa8,Inbound,Returns,Return request,Very good customer,ad47c549-c97a-4354-8d21-c3208394c91f,,07/08/2023 13:30,07/08/2023 13:32,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
4c4d1b7c-de3b-4dcd-a3dd-73916dccab72,Inbound,Returns,Missing,"Please in future, Send product as proper quality and quantity. I have not time to send complaint against product short or damaged. Please save your time and my time also. Thanks you ",e18332b2-58a0-4700-a960-f1d563bbcaf7,,07/08/2023 15:32,07/08/2023 15:35,07-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
9e163109-2f51-4a21-b6f2-0609c2b19e95,Inbound,Shopzilla Related,General Enquiry,,038ebc61-85b6-457d-bf9b-a8866d0242c3,,07/08/2023 13:42,07/08/2023 14:11,07-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
14cf6d38-de80-4d47-b85e-61f0688937de,Inbound,Order Related,Installation/demo,,980442b4-ab42-43bb-95ac-acc563da464c,,07/08/2023 14:19,07/08/2023 15:57,07-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
f57fee26-a2e5-453d-bedf-403c8b5989bd,Inbound,Feedback,UnProfessional Behaviour,,b2fe41c5-dfb6-489a-a6e2-ecece8baf530,,07/08/2023 21:06,07/08/2023 21:07,07-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
fcaecea3-ab03-4679-a4e2-cf942de99ffc,Inbound,Returns,Exchange / Replacement,,23b9cac5-4fe7-4863-bd34-fe79d3ecf599,,07/08/2023 17:39,07/08/2023 17:39,07-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
8e38fcb8-62ef-4af0-a15e-6b04b0d6094c,Inbound,Order Related,Order status enquiry,,78f84276-7238-47ef-8b0d-16957475cac6,03/08/2023 17:14,07/08/2023 18:43,07/08/2023 19:17,07-Aug-23,GAYA,Electronics,1999,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
af053ab1-830b-417e-b0d8-ad4c9ee635e9,Inbound,Shopzilla Related,Shopzila Premium Related,Best customer service I'm good ??,5564c6fa-7790-4ca3-b67f-29bc136d5b29,,07/08/2023 08:54,07/08/2023 09:03,07-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
715c9b4f-bf5b-409e-8dd1-d216bdef5944,Inbound,Order Related,Installation/demo,,3bc52606-73c9-461d-b68c-36d238f25f0b,,07/08/2023 11:29,07/08/2023 12:05,07-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
964c2452-a93f-40e3-8103-a7c33510f3ee,Inbound,Returns,Wrong,Very bad Shopzilla.,053ee0c9-a78f-41e3-bf2d-fbe34c0049db,,07/08/2023 22:23,07/08/2023 22:28,07-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,1
223519f9-0137-4d0f-9d68-f1771565dc25,Inbound,Order Related,Delayed,Good jop,f863f32a-792e-4e68-b73c-dbccccb5b340,,07/08/2023 17:29,07/08/2023 17:34,07-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
bba3af8b-607d-48c4-b9fc-a95bbd49ef26,Inbound,Product Queries,Product Specific Information,,4b98118c-b572-4c03-ba2f-1b7b9343ec0f,,06/08/2023 13:30,07/08/2023 08:26,07-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
e7e1f7eb-15ac-4536-9dd1-82a64bac90df,Inbound,Returns,Return request,,d060e0c0-9b63-4036-bdd9-7bb1ca60d272,,07/08/2023 09:33,07/08/2023 09:43,07-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
ad3f3661-86fe-4257-9953-0cbc8156f77d,Inbound,Returns,Exchange / Replacement,,f4e6c977-8ca1-4a22-81bb-9b45e23972cd,,07/08/2023 17:26,07/08/2023 17:35,07-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2db29dc7-e128-43e1-aeb1-f38a04780015,Inbound,Returns,Return request,,39b5b8b0-bb3d-41f3-9146-928ebaf1eb68,,07/08/2023 20:04,07/08/2023 20:28,07-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
bb3e6d48-4f46-449b-bfc0-18e5d98267af,Inbound,Product Queries,Product Specific Information,,bbc03f2f-a51f-4ef0-8eff-f7ee68d54cb2,,07/08/2023 07:03,07/08/2023 07:05,07-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
b543e3bb-1588-42d3-8ba2-24549af92783,Inbound,Onboarding related,Seller onboarding,,a20c7353-c7c1-422c-89e1-acec4a8d9a5b,,07/08/2023 13:32,07/08/2023 13:33,07-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
864bf75b-ef0f-40bb-bca5-5ed30d9a927e,Inbound,Returns,Service Centres Related,Nothing ,eb39863f-304f-4130-a7c8-f63ade630786,,07/08/2023 14:36,07/08/2023 15:27,07-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
26eeb8ee-ddf3-4e57-82e2-58c8dbb9f846,Inbound,Returns,Fraudulent User,Need to improve customer satisfaction and customer issues resolving ,629635a7-58f0-428e-830a-e33bf8d3d753,,07/08/2023 19:08,07/08/2023 19:54,07-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
06357c33-d557-4246-ac57-5e0d064201f8,Inbound,Returns,Exchange / Replacement,,55778874-e2b3-4daa-8e85-30a4c1aaa982,,07/08/2023 18:20,07/08/2023 18:28,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
d9dff205-c5c9-4df3-b754-ad4406cda72b,Inbound,Order Related,Order status enquiry,,a7cd1b5c-c196-40eb-9e0a-6578282612e5,16/07/2023 23:58,06/08/2023 13:06,07/08/2023 16:54,07-Aug-23,GURGAON,Home,2799,,Steve Washington,Emma Park,John Smith,>90,Morning,1
937dffd2-db18-4dbe-8bae-e5c671ab23d0,Inbound,Order Related,Delayed,,5b0ed002-fe80-4944-9a8e-ade72b1e5e48,04/08/2023 08:50,07/08/2023 12:24,07/08/2023 12:29,07-Aug-23,UTRAULA,Mobile,7499,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
098f28d5-41f8-4345-a627-cba2179dbd42,Inbound,Returns,Reverse Pickup Enquiry,,abccbeb4-025a-4781-888f-b68edb3cbe30,12/04/2023 13:08,05/08/2023 17:03,07/08/2023 11:45,07-Aug-23,JETPUR,Electronics,338,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
34106d3e-70de-4962-91a7-6242a429da06,Inbound,Returns,Fraudulent User,,04fb0da9-d541-4622-961c-cbe5f3e45cc9,,07/08/2023 16:01,07/08/2023 16:06,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,4
d2eb2060-7b51-411a-b755-25b0992dde4f,Inbound,Returns,Return request,,823faf88-c1cb-4792-8515-31e890d02769,,06/08/2023 17:36,07/08/2023 16:02,07-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
2fd09c41-3220-41f8-b9b5-b6eea4836289,Inbound,Returns,Return request,,dbd654d6-d14e-4f72-8ce5-10eeb4247073,,07/08/2023 08:42,07/08/2023 08:46,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
c6f62edf-467f-4e06-bf11-2bc31c053aa0,Inbound,Returns,Reverse Pickup Enquiry,,e345ec63-7001-4dba-9a67-c3fb62c7faf4,,07/08/2023 10:34,07/08/2023 17:53,07-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
770240fd-26b5-48a7-bf31-868956241108,Inbound,Product Queries,Product Specific Information,,7cb2ea0c-dd5e-4847-bce0-ecdb6a889ab9,,07/08/2023 13:20,07/08/2023 16:49,07-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
90479bcd-0b4b-47ab-9dc2-0f5397a499bb,Inbound,Returns,Reverse Pickup Enquiry,,eb0ee2b5-df76-4c34-934a-e75ab1874020,06/07/2023 07:53,06/08/2023 13:27,07/08/2023 08:38,07-Aug-23,NAVI MUMBAI,Home Appliences,2449,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f880cfc8-1784-4866-b937-3e66ecb8b8f7,Inbound,Returns,Return request,Write something ??,dca47b83-b6e6-4f3c-a509-5c32e21a900e,,07/08/2023 11:44,07/08/2023 11:45,07-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
05b112c8-4a19-42da-a809-be2bea47b236,Inbound,Refund Related,Refund Enquiry,,91cb0ebd-08e8-499f-99ae-9c9c9f9d0703,19/07/2023 12:41,07/08/2023 16:46,07/08/2023 17:17,07-Aug-23,HYDERABAD,Home,169,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,3
4bdc50df-c779-4fe1-b228-4c8bb18a5dfc,Inbound,Returns,Service Centres Related,,3498cdac-ab39-40b9-a4af-0364c9f84a8f,,06/08/2023 09:56,07/08/2023 08:16,07-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
1965c054-4266-4de2-9deb-d1260e47d266,Outcall,Order Related,Delayed,,ea85e316-1229-404a-ae22-e6245fe336a1,,07/08/2023 11:54,07/08/2023 13:18,07-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c5814001-5bb1-4c4e-b555-cb8b979e6f4b,Inbound,Returns,Reverse Pickup Enquiry,,b2926fc8-39ea-4ad5-9b99-6b74cfb48ca9,,07/08/2023 13:24,07/08/2023 16:18,07-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
bb8020d9-9c74-4e08-b798-c7670a20f9d0,Inbound,Returns,Reverse Pickup Enquiry,,0e271b3a-c8de-4216-b5b6-3365d988c91a,,07/08/2023 21:36,07/08/2023 21:40,07-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
4d49709a-d092-4767-bfd7-4a936a0859ab,Inbound,Returns,Reverse Pickup Enquiry,,049200d9-e096-41b2-bf0a-73cbbf5eba57,,07/08/2023 14:10,07/08/2023 14:13,07-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
e50ad7c5-515d-47f9-850d-cf8427c2421f,Inbound,Returns,Return request,,faeaf161-1c6f-4e7f-9dc8-d093ddeaf285,,07/08/2023 12:00,07/08/2023 12:01,07-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6348b9b8-ecbd-43ef-ad37-acd71031590e,Inbound,Returns,Wrong,,1094368f-fd4c-4d51-a3a1-89e1ad9863da,,07/08/2023 16:21,07/08/2023 16:24,07-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,1
1591a26d-5237-415e-9cae-15b769274449,Inbound,Refund Related,Refund Related Issues,,bd8702c8-3885-47f5-86be-097f9df77e90,05/07/2023 08:58,03/08/2023 14:28,07/08/2023 12:35,07-Aug-23,SUPA,LifeStyle,279,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
294923cb-6c51-4a03-9a33-471997f4a54a,Inbound,Order Related,Customer Requested Modifications,,4ff3917a-0c86-4eef-a284-50ebaed51173,,07/08/2023 22:28,07/08/2023 22:45,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
2de9acbd-8763-4783-b4c9-b37d84cd3af7,Inbound,Order Related,Delayed,The customer executive showed empathy and offered solutions. ,b0e4a6c3-391c-4d77-af3b-e4877f596def,,07/08/2023 09:33,07/08/2023 10:20,07-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,4
c5c7b531-af64-4c79-a614-323a425aaf75,Inbound,Product Queries,Product Specific Information,,39f15b5f-0ba4-42b1-965f-18b961c549ae,,07/08/2023 20:02,07/08/2023 20:23,07-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,3
86a48b69-f20d-46c3-b1c0-701af651c81e,Outcall,Returns,Reverse Pickup Enquiry,If we are purchasing any item we are taking warranty along with product if you are cancelling means how can we trust Shopzilla product ,682a00bd-422c-4947-8dbb-fca582f8d67d,,07/08/2023 22:33,07/08/2023 22:37,07-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
c15223ea-2ca7-4ba5-acc8-cc6fb2a747c6,Inbound,Returns,Missing,,00129f08-fd06-4258-a2b5-fd795ae90939,,07/08/2023 23:41,07/08/2023 23:45,07-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
1481c952-1df1-41c3-a216-dea0789a2aa7,Inbound,Order Related,Delayed,There was a glitch in voice so it was difficult to understand what they were saying,3497ef37-5031-4274-88fa-1c9aa69f0d5e,,07/08/2023 12:46,07/08/2023 12:52,07-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,2
6f6680e0-c4ad-40b3-a0b4-c63a6dfe0c9a,Inbound,Product Queries,Product Specific Information,Nice executive ,77986e0f-c549-4f25-ae93-d3d0d1edcb68,,07/08/2023 14:54,07/08/2023 14:56,07-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
d3b1ccf6-5b05-49ba-a344-1ed9d892f3d3,Inbound,Returns,Return request,Thankyou anurag ji,6d22bd02-d427-4784-a552-ce7a78704cae,,07/08/2023 17:50,07/08/2023 17:54,07-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
bf3c928d-1626-4b96-9cb2-2c920ffb2192,Inbound,Returns,Exchange / Replacement,,799b3605-b514-4c98-ab49-42b03a38b7ed,,07/08/2023 19:26,07/08/2023 19:27,07-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
6a5d2c7c-c4a3-4046-8c4b-d5f2684a3770,Inbound,Returns,Wrong,"Like this person must more in Shopzilla, for better growthThanks man! ",abbcf7e4-a799-41c5-a7c2-a37ba99d32f6,29/07/2023 17:17,04/08/2023 16:59,07/08/2023 14:11,07-Aug-23,GORAKHPUR,Electronics,1299,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ef3552c0-a095-4c10-8539-291e5de0c307,Inbound,Order Related,Order status enquiry,,2880ce48-f529-4647-a599-79d69ab7a73e,03/08/2023 16:08,07/08/2023 18:53,07/08/2023 18:55,07-Aug-23,KARAMADAI,Electronics,1299,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
9c9ac86e-a641-46f9-84cc-c9325fe06b4f,Inbound,Returns,Fraudulent User,,089aec06-53bd-465c-a94e-4c829d37ac0b,,07/08/2023 10:48,07/08/2023 10:52,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
e5c67e2e-3a9b-4295-a386-dfb9a8560593,Inbound,Order Related,Order status enquiry,,40782e54-27ff-46df-b725-cfbd5b0dd5b8,,07/08/2023 18:39,07/08/2023 18:59,07-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ee7ae384-6858-4d7d-bbc6-fce57a57f2ea,Inbound,Order Related,Order status enquiry,,56ac56f1-da04-4742-926b-463421febef5,,07/08/2023 12:38,07/08/2023 12:38,07-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,3
1b6c8d6b-d881-4bf5-8dfd-3715548b894b,Inbound,Returns,Reverse Pickup Enquiry,Saport times very bad.They didn't help us,defc4dd0-e8cc-48ea-a831-1d5b319e03d4,,07/08/2023 18:36,07/08/2023 18:55,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
180e5492-389f-488a-8185-04903ee615e0,Outcall,Feedback,UnProfessional Behaviour,,aed2bad2-b610-4c73-83ba-53ca2cc9296f,,07/08/2023 18:01,07/08/2023 18:06,07-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f4c6c56d-aacf-4c9d-ba7a-dc498151f3b1,Inbound,Returns,Wrong,,65ecdf4a-8288-4456-87d4-8f015a9c592d,,07/08/2023 19:06,07/08/2023 19:15,07-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
b2609e01-912a-46fe-8bd0-4ffc595f7a1e,Inbound,Order Related,Delayed,,d4d37e83-2093-4f10-ad43-4e1a1428d36a,26/07/2023 23:33,07/08/2023 21:00,07/08/2023 21:02,07-Aug-23,MOHALI,Home Appliences,2074,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
0ea908e1-0a88-4d1b-ac5d-578a6d2ba787,Inbound,Order Related,Order status enquiry,,15975764-9636-4f50-b841-d0586df650bd,05/08/2023 01:05,07/08/2023 17:32,07/08/2023 20:07,07-Aug-23,DEHRADUN,Electronics,41990,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2b7ad3be-bf04-4048-a358-c907e849cde4,Inbound,Returns,Service Centres Related,,f710e168-a214-410c-a683-4e72e72242bc,,07/08/2023 06:59,07/08/2023 07:01,07-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
ae319b8a-e64b-4e82-adb7-ae45885750e3,Inbound,Order Related,Installation/demo,Good response ,f6b12c69-3321-415c-9b59-0a76714dfe19,,07/08/2023 08:30,07/08/2023 08:53,07-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
55b63c68-e628-40e6-b6dd-5278065ae4d6,Inbound,Returns,Missing,,fe832f0a-5129-4df4-9eca-69817721b67e,,07/08/2023 21:17,07/08/2023 21:18,07-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
81016b0a-81f8-4cad-b889-64fed6b033a3,Inbound,Order Related,Order status enquiry,NJ,7fcf49ce-d4fb-4da3-be96-4c420bcea6e2,,07/08/2023 17:36,07/08/2023 17:38,07-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
15e87869-48e1-4edf-9ee5-e1f25b0b41b2,Inbound,Returns,Return request,,18a01fff-618f-47e4-8f7d-9e4132204e31,,06/08/2023 14:54,07/08/2023 16:03,07-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
d0cb4e19-410e-4f29-8208-43411da6e81a,Inbound,Order Related,Installation/demo,Worst customer service from the product side.,bce02160-b1b3-4a15-94cc-1ad8ef8a552e,,07/08/2023 12:25,07/08/2023 12:26,07-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
837af30c-c7d2-4544-a484-1043a1665419,Inbound,Returns,Return request,,8fc3de52-5d76-4636-8d79-eb9da896a0c6,,07/08/2023 13:46,07/08/2023 13:49,07-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
c7bf0f12-96dc-41d1-a68d-f5c6a6923109,Inbound,Order Related,Installation/demo,,297fd7c8-2e7a-470f-b2d6-a5d39c92723d,,07/08/2023 10:17,07/08/2023 10:20,07-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
4d9a986c-03a7-47ad-9c79-059252d532ba,Inbound,Returns,Missing,Good,64e83fa7-0278-4653-9567-da3089a46ccd,,07/08/2023 18:03,07/08/2023 18:09,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
52cd58f7-a3df-4f5e-9833-3f9b8f9ee11a,Inbound,Order Related,Installation/demo,,47db7c52-14e1-44a3-b432-d4410dc9f582,,07/08/2023 23:41,07/08/2023 23:42,07-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
008789bd-dc14-4e1b-bbbb-3c3e86c757ae,Inbound,Returns,Reverse Pickup Enquiry,,5951025a-0efa-436a-90cc-9a016570e83f,,07/08/2023 16:19,07/08/2023 16:47,07-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
230c6688-8fa2-403e-9eea-0e33f05ce210,Outcall,Order Related,Customer Requested Modifications,,049cdc6f-aaf1-4d3e-85f1-82a3c9a9a805,,07/08/2023 21:27,07/08/2023 21:30,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
f65503aa-57ce-4244-a3ad-1daf9efee11c,Inbound,Returns,Fraudulent User,,a73bfedc-9005-4b15-9e9e-a40c642afafd,,07/08/2023 15:01,07/08/2023 15:01,07-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
f433ddbc-6c4d-44af-beb2-e4f25a66b0e8,Outcall,Payments related,e-Gift Voucher,,5197922e-24d9-4262-82bc-db0fee444e0b,,07/08/2023 12:16,07/08/2023 12:18,07-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
d0b020d1-34f8-4c1f-93dc-27d2d1d8ab33,Inbound,Order Related,Installation/demo,,823d5c77-2859-4e02-8ae4-f64aa26ac6d6,,07/08/2023 12:57,07/08/2023 13:37,07-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,3
5619df4f-ed6d-409c-9ad1-5ffdf3368a34,Inbound,Order Related,Delayed,,9ebab280-b4e2-434c-94e5-3a1006c4ca9f,,07/08/2023 14:06,07/08/2023 14:07,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
512b7910-73af-4e1f-9933-601fc9b202d0,Outcall,Returns,Return request,,4db91a92-6031-47f7-864c-70b4808f8bcb,,07/08/2023 20:56,07/08/2023 21:18,07-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
e4ade5e5-d591-420e-890e-123774140adc,Inbound,Order Related,Installation/demo,,a18a380d-dd5a-49cb-a8b6-a0031a8e53f9,,07/08/2023 19:03,07/08/2023 19:11,07-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
2a51b13f-98de-4d83-a4bb-08e519f8372d,Inbound,Returns,Reverse Pickup Enquiry,,f18b2179-a274-4842-901a-dc158ab0008b,,07/08/2023 20:33,07/08/2023 20:33,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
9c23d9d9-887e-4335-a1bd-fbe30193da59,Inbound,Order Related,Delayed,Nice ,c23fd38b-bb10-49d0-b163-600b6fcbbb25,,07/08/2023 08:31,07/08/2023 08:36,07-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
7ad3ba9e-e566-411a-b116-aebb002ea4d3,Inbound,Returns,Reverse Pickup Enquiry,Refund icon should be in the website orapp,5a32b270-f6bb-48b5-a07e-3e298f727719,,07/08/2023 22:03,07/08/2023 22:11,07-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
b672f930-edaf-4381-848a-4efd76680961,Inbound,Refund Related,Refund Enquiry,,d4d25cfe-990d-47c1-8db7-c11b3a428839,11/07/2023 21:50,07/08/2023 12:26,07/08/2023 12:53,07-Aug-23,MAVAL,Electronics,749,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
728dbb18-76cc-4426-ad8c-1d4719b6e431,Inbound,Order Related,Seller Cancelled Order,,cae037dc-94c6-4e9c-8c6a-49cc0a6e4d37,,07/08/2023 16:02,07/08/2023 16:07,07-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
196a0a46-89cd-44bb-9350-f80c338381e3,Outcall,Shopzilla Related,General Enquiry,Meraj was really fantastic ,db2e413e-5f69-4ef9-9c00-1233724c06d7,,07/08/2023 16:47,07/08/2023 16:48,07-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
5626ea6a-c50c-41c7-8e69-f1f162a5213b,Inbound,Returns,Fraudulent User,,977a353a-4bc6-46e0-b594-7f19da12242f,,07/08/2023 22:11,07/08/2023 22:17,07-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
29244a0a-be56-49a8-8fd9-82ce24e33769,Inbound,Refund Related,Refund Enquiry,,eef24d81-c19f-44ce-80e5-e84d5cb7dd15,16/07/2023 22:19,07/08/2023 10:03,07/08/2023 10:09,07-Aug-23,HYDERABAD,LifeStyle,1017,,Timothy Grant,William Park,John Smith,31-60,Morning,3
1a30c748-a70b-47cd-bfd4-c5ca8951b0db,Inbound,Returns,Service Centres Related,,5616261c-d883-40b4-906a-dd55ae5148dc,,07/08/2023 13:20,07/08/2023 13:28,07-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
2ecfa8d5-8e0e-4490-afed-6f8ba5e01224,Outcall,Order Related,Order status enquiry,,a2d9522b-f56a-4531-a496-7532260a0855,,07/08/2023 23:42,07/08/2023 23:46,07-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
7f9b1513-837e-4adf-8143-ccf76c47a3c9,Inbound,Product Queries,Product Specific Information,,236fc6de-01e4-42b2-9f02-e5df87146a19,,07/08/2023 09:04,07/08/2023 09:08,07-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
4a8c71e2-3dac-4326-bbba-7189aa3fc8ce,Inbound,Returns,Wrong,Good ??,9d950435-cdcd-4992-89f6-888a43b4d341,,07/08/2023 09:58,07/08/2023 10:02,07-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
d5f22796-05e9-42ef-98bc-fa70fbe43bd0,Inbound,Returns,Reverse Pickup Enquiry,,3d959fea-4b71-468a-adc6-2a0b54a510c3,,07/08/2023 12:17,07/08/2023 12:21,07-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,2
e83888d4-4700-42c0-a091-d1d827206594,Inbound,Returns,Reverse Pickup Enquiry,,deed2825-8f75-4f64-bcd9-153364b437eb,,07/08/2023 22:36,07/08/2023 22:39,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
8f007b3a-a50b-4bf3-bbcf-8864bbd03f95,Inbound,Returns,Service Centres Related,,e3a037a7-f7ba-4ae3-8a84-cd0a089adf51,,07/08/2023 23:22,07/08/2023 23:29,07-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
05429c4f-21bd-4b4c-971f-43babe121636,Inbound,Order Related,Delayed,After the complaint they told me to wait for 24hrs with patience. I have been waiting the said period and then nothing happened no one interacted ...why are you not caring your customers?it us really disappointing which I am not facing with other online sellers ,5066f519-e87c-44c8-9119-81252d42ad81,26/07/2023 13:39,06/08/2023 15:13,07/08/2023 12:33,07-Aug-23,CHENNAI,Home,282,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
7e44d07e-007c-4736-86b1-569e21044ec9,Inbound,Returns,Exchange / Replacement,,eed445df-7d8b-4b71-ad2d-12f1320e00ee,,07/08/2023 11:16,07/08/2023 11:42,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
5d1b1b51-9123-4913-8049-7a2b22ce8c3d,Inbound,Order Related,Delayed,,bafeca97-b1ae-4548-8117-d7f6fbee2ad1,,07/08/2023 13:26,07/08/2023 18:42,07-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
aa1a7dee-855b-4bf4-b2b7-8cdfded2a85f,Inbound,Returns,Return request,,5700c6ca-fd58-4a3a-9f79-7aeaa7a91cd0,,07/08/2023 10:04,07/08/2023 16:35,07-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
fa034a12-6e2a-4ff5-9be2-a933a5d83ed0,Inbound,Returns,Reverse Pickup Enquiry,,4914042d-62d9-4463-b493-b3b4984cbd49,,07/08/2023 18:04,07/08/2023 18:06,07-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
c7bd4909-32b9-41d8-8a8a-d3ede8a81d95,Inbound,Order Related,Delayed,,693a2b55-ec79-45f7-9523-e8d2ed0c2f48,29/07/2023 08:08,07/08/2023 16:48,07/08/2023 21:26,07-Aug-23,SILIGURI,LifeStyle,398,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
cf2ee094-1a01-4e2b-a3b7-e4ac4c19fccd,Inbound,Offers & Cashback,Instant discount,,65044f52-0dd2-4aff-ba7c-2a0821946b45,,07/08/2023 08:42,07/08/2023 08:44,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
ad0bf7fa-a5be-4576-96ed-69a6fc7e3d4d,Inbound,Returns,Fraudulent User,I want feel very good in calling from your costomer.,99779fc3-f6e8-4ccd-bef8-265b07fef751,,07/08/2023 17:27,07/08/2023 17:30,07-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
ed61e68e-e5d2-447e-b2ef-1833a27d6c92,Inbound,Product Queries,Product Specific Information,,5324935e-6092-48ec-a2b8-5f14952350b4,,07/08/2023 21:20,07/08/2023 21:38,07-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
b317e60e-97a7-47f7-841c-51f64f5e8977,Inbound,Order Related,Delayed,,8a7bf95b-0f5b-4910-afe6-2f59d5386cc5,01/08/2023 18:47,07/08/2023 06:53,07/08/2023 07:15,07-Aug-23,RANGA REDDY,Mobile,12999,,Casey Holmes,William Park,John Smith,31-60,Morning,5
1eaabc5e-099f-4c51-9709-a52d9d0f7ad0,Inbound,Returns,Service Centres Related,,a9fd0869-1e4a-4497-affd-5465f79159c0,,07/08/2023 11:36,07/08/2023 11:40,07-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
df221feb-235f-4443-8761-fd32f245a00a,Outcall,Payments related,Payment related Queries,,382c4b8b-6c29-4788-890c-fe4d521725c7,,07/08/2023 12:19,07/08/2023 12:21,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
cc416526-593f-4b52-956b-93fd72a4f849,Inbound,Returns,Reverse Pickup Enquiry,,36b94f37-8e47-494d-a35b-5e8d31e828ca,,07/08/2023 08:41,07/08/2023 08:46,07-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
069092fe-0394-4d20-b892-3583cb88e94a,Outcall,Returns,Return request,i need replacement ,bd915d2d-f599-443f-9a4f-804479d37149,,07/08/2023 22:16,07/08/2023 22:17,07-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,4
78a0a869-1746-4cb0-a716-dc02c13ac62b,Inbound,Returns,Return request,,49a167c6-f480-49bd-ba0c-e584c1e5b1b7,,07/08/2023 10:32,07/08/2023 10:33,07-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
30a647bc-d3c0-473a-a895-e58d548184aa,Inbound,Order Related,Order status enquiry,"Please deliever right and good product, there are some people who exchange the product. Try to reduce the time period. ",82921cb3-361c-4c96-9c22-56342eab95ff,,07/08/2023 15:09,07/08/2023 15:12,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
b68c24dc-bc41-4910-b908-5e5f40786f9a,Inbound,Returns,Reverse Pickup Enquiry,I\u2019m ordered vest size S but it\u2019s coming below XS I think this is worst service ,c46c0e96-00f2-4534-b9eb-363bfdc2c7ce,,07/08/2023 17:36,07/08/2023 22:18,07-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
b6093082-08f9-413a-89ab-b3d07a635793,Inbound,Order Related,Customer Requested Modifications,,ecde3d87-0f83-4a6b-9e1f-e8f4bd121d47,,07/08/2023 22:25,07/08/2023 23:31,07-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,4
dc3faf0d-e814-423c-82c8-f0db2036f96e,Inbound,Order Related,Order status enquiry,Please solve my problem as soon as possible ,f7a36092-5dd5-448b-a91e-aa29b15fe65f,,06/08/2023 14:21,07/08/2023 04:10,07-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
1496c424-6b4c-442f-b360-4d22a64a22fd,Inbound,Returns,Reverse Pickup Enquiry,,ccaec079-9e4d-4a16-9a7e-f6b637750355,,07/08/2023 09:32,07/08/2023 09:38,07-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
7c56b394-11c8-4931-b24a-3b0be069a3d1,Inbound,Feedback,UnProfessional Behaviour,,33546df8-8a08-4042-a8c1-9f0757ecef7f,,07/08/2023 13:31,07/08/2023 14:56,07-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,3
27cbbac5-cc1b-4ed1-a45a-e8db05f673b0,Inbound,Order Related,Delayed,,8c72b278-e8f5-4927-a9fd-c9fe5b30c8a2,28/07/2023 08:26,07/08/2023 11:10,07/08/2023 11:55,07-Aug-23,PALI,Books & General merchandise,799,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
2094130e-c85a-4398-84e7-17ed29a3dae0,Inbound,Order Related,Invoice request,,f4ab6c12-8948-4620-880b-d8855e0133d4,,07/08/2023 09:32,07/08/2023 09:34,07-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
f9ca5988-0967-4ddc-807c-11ff2a5ff7c2,Outcall,Order Related,Order status enquiry,,1b43c49a-6da9-46d2-b001-a2ad9b6dd431,04/08/2023 13:52,06/08/2023 22:53,07/08/2023 14:05,07-Aug-23,BHOPAL,Mobile,11499,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,4
776ce7a4-26fe-4dfa-a18d-a1f33961c570,Inbound,Returns,Reverse Pickup Enquiry,,009fbeb2-1757-4143-a540-b336b0856d5c,,07/08/2023 21:19,07/08/2023 21:24,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
2954270f-0de2-404d-9c42-138b3c1d5300,Inbound,Shopzilla Related,Signup Issues,,741db736-3cbb-45d6-b8de-2f35a37d606d,,07/08/2023 11:19,07/08/2023 17:08,07-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
6f58d342-ca70-496f-9c3a-50528338083c,Outcall,Refund Related,Refund Enquiry,Amazing feedback ,75197718-06cd-4b52-ba86-6ed15c934d3d,,07/08/2023 17:21,07/08/2023 17:22,07-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,4
c44dd815-1623-4863-b03c-3295d9261aed,Inbound,Order Related,Order status enquiry,,d6384aa0-3275-4be9-9f9a-a8784419beb3,,07/08/2023 06:26,07/08/2023 06:54,07-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
a3c36c9b-c675-4d63-aa4b-0348096a4672,Inbound,Refund Related,Refund Enquiry,,638bfb77-3a47-4ab3-860d-e136681e913d,,07/08/2023 06:53,07/08/2023 06:54,07-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
5c9bfbf4-2574-4b47-aae3-57546f60824d,Inbound,Returns,Reverse Pickup Enquiry,,953aa4e0-b1f8-434a-9cd3-b859219288e0,,07/08/2023 21:45,07/08/2023 23:08,07-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
d410f921-0dd7-45c7-b3b6-7b35d45cf194,Inbound,Returns,Reverse Pickup Enquiry,,4e46ad7d-effd-4d5e-a679-aa9ac3680758,,06/08/2023 22:23,07/08/2023 14:32,07-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
c6539d25-3d58-4f99-83cf-d9a05117ee21,Inbound,Feedback,UnProfessional Behaviour,,b5c1b69b-27b1-40a5-a5f6-a32a4c7d181c,,07/08/2023 11:49,07/08/2023 11:52,07-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
222c7725-4d2a-4b96-94ab-7a902d03f7af,Inbound,Returns,Return request,,c84b0771-057e-424b-b37a-3ad32742a368,,07/08/2023 13:13,07/08/2023 13:13,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
a22324f7-b8cf-4d91-a217-227bdeecbaff,Inbound,Returns,Wrong,,b7c91a55-62c1-431b-85f0-1f074213b913,,07/08/2023 20:30,07/08/2023 20:31,07-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
991b006c-f487-423c-ad9b-ecd21ed08ac6,Inbound,Refund Related,Refund Enquiry,,4ac8287c-566c-4543-b118-f95d1e7c3a85,,07/08/2023 08:45,07/08/2023 15:13,07-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,3
56c66563-5207-4560-9451-7fe774780f5a,Outcall,Returns,Fraudulent User,,510a8421-5365-4302-8d10-eacbdf7dfc91,,07/08/2023 20:42,07/08/2023 20:48,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
7f586b91-3c40-4009-9c90-f8c9ece8234d,Inbound,Returns,Fraudulent User,,8fbe1ceb-b84b-4cf7-96e5-c433d9371bce,,07/08/2023 21:43,07/08/2023 21:45,07-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
229e14ff-80ad-4051-96c3-70f635402930,Inbound,Refund Related,Refund Related Issues,,122b1263-87e4-4622-b63a-d95d7ea74a77,,07/08/2023 20:27,07/08/2023 20:45,07-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
5b56007d-b517-412c-9c0f-7d4adf618c9b,Inbound,Feedback,UnProfessional Behaviour,,16651be9-a871-4400-be3a-9342457118c3,,07/08/2023 21:02,07/08/2023 21:03,07-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
385fd3c3-1dc1-42c6-922e-649ed91f5469,Inbound,Returns,Fraudulent User,Good,5354b22c-ea2d-4c0e-8be3-f03f70b62432,,07/08/2023 13:50,07/08/2023 13:57,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
86f78736-2a2c-4b65-822b-699274b3792f,Inbound,Returns,Reverse Pickup Enquiry,,927bd93b-fce9-4512-872a-7c87b32bd80c,,07/08/2023 23:52,07/08/2023 23:54,07-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
c2db001a-e3d6-49fc-9d74-32beab117672,Inbound,Returns,Return request,Very good ,829a8530-d422-4db6-a00a-fe21a655f89c,02/08/2023 12:49,07/08/2023 16:25,07/08/2023 16:32,07-Aug-23,TIRUPUR,Electronics,1199,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
8956940f-a9b4-4136-b814-427a892c2809,Inbound,Returns,Return request,,f5d384a0-61d2-401c-9b7b-836b16ced0a0,,07/08/2023 10:49,07/08/2023 10:58,07-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
aa2d30f0-63b1-42dd-9ec2-109801057cab,Inbound,Shopzilla Related,Signup Issues,,d0f4dab7-918d-4089-9957-df3b1d370a22,,07/08/2023 17:31,07/08/2023 17:42,07-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
790f53e6-a479-4539-a8c4-57285eeeaece,Inbound,Cancellation,Not Needed,,6f439627-302c-4a77-af4e-6c285298e75b,,07/08/2023 18:57,07/08/2023 19:04,07-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
a8fb300c-b35f-4047-b4fd-c146816af62a,Inbound,Returns,Reverse Pickup Enquiry,Take strict action against   seller for giving wrong products ,f03bd2c5-109c-4c95-814c-64efb5c6acc2,07/07/2023 23:33,07/08/2023 16:41,07/08/2023 17:54,07-Aug-23,DHANBAD,Electronics,46990,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
8c7b029c-719c-4349-876d-04e969d900b6,Inbound,Returns,Reverse Pickup Enquiry,,fd289937-edb7-4c42-abfb-73ffb49af36a,,07/08/2023 06:42,07/08/2023 06:46,07-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
79b78edb-d309-454a-ad9f-8a543aa8edc6,Outcall,Cancellation,Not Needed,Thanks ,5bc723c6-f883-46cd-a5ab-2d157a0cded3,,07/08/2023 20:28,07/08/2023 20:30,07-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
5488f276-0a1e-4f3e-9b08-90a9999142b3,Inbound,Returns,Reverse Pickup Enquiry,"The product delivered is different from what was ordered, though it is non-returnable product, due to which seller can send any wrong things and instead of taking action against seller, your executive was blaming me, ridiculous ",46ab84b8-03e4-4435-926b-3be3d4b994fe,,06/08/2023 23:14,07/08/2023 04:34,07-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
7a978e43-eb27-4ab1-9ec3-8cd26e4cad15,Inbound,Returns,Fraudulent User,,b2f70c05-12c2-4451-8f49-b113b9394a91,,07/08/2023 11:18,07/08/2023 11:19,07-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
fce06774-7513-4abd-9c4d-2046e44634e4,Inbound,Shopzilla Related,General Enquiry,,21b35c11-09fc-4bba-88e3-50cf9a69d5e2,,07/08/2023 20:17,07/08/2023 20:25,07-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
309beb1e-a4d9-4781-bafa-22139e9be692,Inbound,Returns,Reverse Pickup Enquiry,Ease your policies to exact needs,c18c5f25-8ca3-43f4-8f3c-c015beac0085,,07/08/2023 20:28,07/08/2023 20:32,07-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
96dd7ce5-41b8-40eb-92d2-6a7d7e3ef91d,Outcall,Order Related,Order status enquiry,VERY GOOD,6c56fe00-3ffa-4439-ade2-ab5448ae97e5,,07/08/2023 13:34,07/08/2023 14:18,07-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1fd38fba-c610-4951-a35c-2f9c17cbaf0e,Inbound,Returns,Missing,,650bdd45-58ee-4dd6-b6f4-d8f32108fe8b,,07/08/2023 15:22,07/08/2023 15:25,07-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
4713cbce-373f-4eff-9bf5-6e1b32d239bc,Inbound,Returns,Reverse Pickup Enquiry,,ed953b2c-c9e0-41d1-9383-c7498d9a9f2d,,07/08/2023 19:51,07/08/2023 20:04,07-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
acd58be4-70f7-46f3-9f2a-ecfe418e795e,Inbound,Order Related,Order status enquiry,Totally bad resolve ,0c8df1bb-71b5-42c5-b784-3ad2d5bb6a05,28/07/2023 19:36,07/08/2023 20:42,07/08/2023 20:46,07-Aug-23,HYDERABAD,Mobile,32999,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
a6b763e9-f928-47e9-adef-30b5ae535400,Inbound,Order Related,Installation/demo,provide more knowledge and powers to customer care executives to better cater the consumers.,2a7ee768-bfcf-41ca-a94f-179f1bf44c02,,07/08/2023 12:48,07/08/2023 14:33,07-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,2
d8181d64-3152-4533-9d63-cb96dbe0e39b,Inbound,Order Related,Order status enquiry,,e4527336-d6be-4a8d-a60e-c1c54f972e50,,07/08/2023 20:28,07/08/2023 20:29,07-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
5e19aaab-c89a-4f69-97d5-bbcf1e002234,Inbound,Returns,Fraudulent User,,6b39bf0a-50a7-401c-993e-695618e05829,,07/08/2023 10:21,07/08/2023 10:24,07-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
2a307083-8dc9-42c0-96a3-2c49b15e2d3e,Outcall,Product Queries,Product Specific Information,,affb1d0f-d062-41ad-93e3-6fea6b35916f,,07/08/2023 13:30,07/08/2023 22:00,07-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
61206558-0684-42ac-86b9-4fc4e3cc24fc,Inbound,Feedback,UnProfessional Behaviour,,0dfb3223-ece6-4072-95c7-022e1701e3f3,,07/08/2023 18:35,07/08/2023 18:36,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
23d700b5-8349-4849-b707-d93c2ca7f0b6,Inbound,Order Related,Order status enquiry,Customer support good support good staff,f02da6bc-2dd8-4fb9-9388-b3c50f0c7723,,07/08/2023 07:11,07/08/2023 07:15,07-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
86d1094f-01db-491c-9a75-4d5770452e75,Inbound,Product Queries,Product Specific Information,??? ?? ??????? ?? ?????? ??????? ????? ?? ???? ????? ???????,381d5fca-2606-4e1a-b098-a627ade89acd,,07/08/2023 09:57,07/08/2023 09:59,07-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
40845a99-6042-4c0a-ba95-4b325242745d,Inbound,Order Related,Order status enquiry,,7db26953-01d2-4b6c-9509-e2f98cd27f23,,07/08/2023 15:38,07/08/2023 15:57,07-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
07e60db8-09c6-4794-a5e4-47b61ef3214c,Inbound,Returns,Exchange / Replacement,Thanks madam ji,75af60ea-4617-48a3-93d0-c8d2173919fc,,07/08/2023 21:34,07/08/2023 21:40,07-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
2080eac0-28de-4cd9-b562-c2fc7b221de6,Inbound,Offers & Cashback,Other Cashback,Very good ,0dde42f9-4e39-4715-9360-e95c7718a248,,07/08/2023 11:37,07/08/2023 11:57,07-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f4619bd7-b6f5-4fc8-b168-c3a555a1b9aa,Inbound,Order Related,Delayed,,d87deb73-6544-437d-9a1b-7cd405453977,,07/08/2023 19:40,07/08/2023 20:10,07-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
b03e5b6a-b98f-4a98-8085-96e465d7c100,Inbound,Order Related,Delayed,,0d83e4b6-74e8-41ed-852d-2c46d898f20c,,07/08/2023 19:47,07/08/2023 19:52,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
7de583a5-a410-40ab-abe3-079685bdabb6,Inbound,Returns,Reverse Pickup Enquiry,"The customer executive I talked to was very nice, his way of talking was very good and my problem was also solved.Thank You so much...????",4bd5c103-7d1b-45dc-b1e5-09c79489ec7b,,07/08/2023 20:38,07/08/2023 20:41,07-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
dd2d0720-5a5a-455c-98c9-e1a431fe5ddd,Inbound,Product Queries,Product Specific Information,,03c282b5-cc10-4ba0-935b-2c716c009fb8,,07/08/2023 00:19,07/08/2023 00:21,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
edcda3ea-6ed8-4561-a214-d2153d624ea9,Inbound,Order Related,Order status enquiry,,b914c5ef-83b2-4e39-9733-6891d9e89d37,,07/08/2023 17:09,07/08/2023 17:13,07-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
fce166d3-745c-4c04-aaf9-ba3afc7da7b1,Inbound,Order Related,Installation/demo,,a1e4b01c-b9c7-45fb-a486-604cdec75b1d,,07/08/2023 23:08,07/08/2023 23:10,07-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
d64adcc9-8820-4d25-9d4f-140efd0a199e,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla fail to provide ease return process. #Pathethi,c77e8c3a-63e7-40b6-8522-4c7330cddfde,,07/08/2023 11:57,07/08/2023 12:06,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
eca125f6-8499-4a9c-996e-c7ffc3070da4,Inbound,Order Related,Delayed,,2df3d59b-99e9-404c-a34d-d96c60bb7997,01/08/2023 09:51,07/08/2023 10:52,07/08/2023 10:59,07-Aug-23,SAYAN,Mobile,13999,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
85b361b1-ec90-43cd-85d5-0e271fe22d43,Inbound,Returns,Fraudulent User,,e7a3dfdf-3f17-4d7f-a051-c0d69bb91b89,,07/08/2023 11:27,07/08/2023 15:51,07-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,1
884c010f-e628-4432-a2ca-73e32d55a16a,Inbound,Order Related,Delayed,,a403d627-aa6c-4df8-823d-8ee9997f18b9,,07/08/2023 14:32,07/08/2023 14:34,07-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
c692e675-dd28-4b73-b599-d27e2828b42b,Inbound,Order Related,Installation/demo,,e19c8a16-4422-4b6f-a331-c0260c42d088,27/07/2023 13:02,07/08/2023 11:26,07/08/2023 11:32,07-Aug-23,NEW DELHI,Home Appliences,8949,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
df7ab3ce-f257-4694-b584-5005f0fea5cf,Inbound,Returns,Product related Issues,,f16e77d4-8668-4edb-9e50-c7a3fac3dd6d,,07/08/2023 13:21,07/08/2023 18:32,07-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
5cc7a7fc-6800-4b69-add4-b7567ad68f45,Outcall,Order Related,Delayed,,f97c8de1-ce67-4c13-b878-5c484bda4422,,07/08/2023 22:13,07/08/2023 22:19,07-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
69679e2b-638d-405d-b413-7cd6f0531a1a,Inbound,Cancellation,Not Needed,Good customer service ,06e98c9a-fc74-400b-856e-cafedcf24e5d,,07/08/2023 10:53,07/08/2023 10:54,07-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
03082634-07a4-4610-ac9b-c2cfc581464a,Inbound,Order Related,Order status enquiry,Very poor facilities ,0ad5bbb4-d559-4f7a-8ac3-691370da4cf3,,07/08/2023 15:47,07/08/2023 15:48,07-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
dd7c67d4-3717-480f-842e-d2d62d7e71d8,Inbound,Returns,Return request,,ab162ab1-ffb7-4890-99aa-be121030a969,,07/08/2023 16:33,07/08/2023 16:44,07-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
eae6dd1f-497e-4168-bd6c-089bdaeb2315,Inbound,Order Related,Priority delivery,,bd8e2d40-ee10-46c4-a8d1-23d40ba7d146,,07/08/2023 20:03,07/08/2023 20:04,07-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,4
3f18ee1f-cf92-469a-b4d4-5fda5ad571d1,Inbound,Others,Call back request,,9a5ebdd6-1607-4c97-a2e1-1c80d8974be9,,07/08/2023 17:26,07/08/2023 17:30,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
4210a3e0-6c30-4155-8954-50f79e1c3ad8,Inbound,Refund Related,Refund Enquiry,,25b6b721-73ae-4058-b9f5-820ae356a2c0,04/08/2023 21:10,07/08/2023 08:49,07/08/2023 08:53,07-Aug-23,AGRA,Furniture,1425,,Sara Hall,Brayden Wong,John Smith,>90,Morning,3
2b4b601a-7a47-410a-a39b-a2180c728b87,Inbound,Returns,Reverse Pickup Enquiry,Excellent service ,74ecb638-c49b-476d-acf2-cb903073041d,,07/08/2023 17:06,07/08/2023 17:07,07-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
3f0ecb1b-8a91-47f9-9849-c8fdc30abab1,Inbound,Order Related,Order status enquiry,Nice,4f26a8bd-732d-4e45-ae1e-6b888da86dec,03/08/2023 21:50,07/08/2023 15:31,07/08/2023 16:28,07-Aug-23,NAHAN,Mobile,7759,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
fe327d6e-8a20-4676-8067-b3f6e6d24af0,Inbound,Returns,Wrong,,420cf2d1-82d1-45bb-942d-0de19eb75fbf,,07/08/2023 21:42,07/08/2023 21:45,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
0739d56a-c107-406d-a6ba-668bc943bd9f,Inbound,Returns,Return request,,d43feb59-7253-44f4-87ca-60cb2615212a,,07/08/2023 19:41,07/08/2023 19:43,07-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
908091b9-c4a5-406a-b676-f66fef853c60,Inbound,Order Related,Invoice request,,59c01893-eba7-49c9-870b-1126a1d99f6d,,07/08/2023 19:53,07/08/2023 19:58,07-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
526f9a30-e951-45f8-a656-e5c6f4101632,Inbound,Returns,Wrong,please recheck the item once before delivery ,eeb6c6d5-95ea-4b0c-9053-e7263a701185,,07/08/2023 20:49,07/08/2023 20:50,07-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
0a4212d4-46a2-40b3-a006-7c9088dd8309,Inbound,Order Related,Delayed,,d1d24ebe-6c2e-471c-abaf-4b270f4c91b0,,07/08/2023 12:54,07/08/2023 13:14,07-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5dcb90e5-1bc0-45fc-b505-eca548f2c52d,Inbound,Returns,Reverse Pickup Enquiry,My replacement product was not delivered to me by the delivery agent.,d5769ebe-57e3-470b-9974-920efda7229e,,07/08/2023 16:34,07/08/2023 16:53,07-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,1
7e102e48-2873-41fc-9269-f57f7b3418b8,Inbound,Returns,Reverse Pickup Enquiry,,553034d6-d859-4de0-b27a-bbcfcec0cbfe,,07/08/2023 17:09,07/08/2023 17:21,07-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
68896cf2-c149-49b7-9f83-edd0b01f0cdd,Inbound,Feedback,UnProfessional Behaviour,,a5195ce2-bf13-47f8-a1a1-02f8faaa14c1,,07/08/2023 17:19,07/08/2023 17:24,07-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
14a0ef00-5328-47f9-8b2e-d38c13ac41bf,Inbound,Returns,Wrong,Ok,4174087a-5c6b-4dcd-8d2e-21c55cbd3e11,,07/08/2023 21:13,07/08/2023 21:45,07-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
76da19c7-233e-4946-9eb5-cd8dabadbff7,Inbound,Returns,Wrong,,eb4e2af9-f0c7-4f44-acd6-854bf0675239,,07/08/2023 10:41,07/08/2023 10:42,07-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
217558bd-8e6c-4756-8e76-7547d7fc4f80,Inbound,Returns,Return request,,993b2cac-7ff9-4609-8762-64d9d8b87cb5,,07/08/2023 11:25,07/08/2023 11:40,07-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
8295d602-2a84-4fb4-8d44-2f89bb93e5e8,Inbound,Shopzilla Related,Signup Issues,Nice ,74ab3ecc-604a-4532-b9a9-b00aeaa826c0,,07/08/2023 17:35,07/08/2023 17:58,07-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
3f96ef92-9488-4824-a52e-9e933455e923,Inbound,Returns,Reverse Pickup Enquiry,Worst response .only looking into the matter but no one resolve the problem ,a7000e6f-5ab1-4aa8-821d-c8bff8bd71d7,14/07/2023 17:46,06/08/2023 13:44,07/08/2023 12:56,07-Aug-23,SIKAR,Books & General merchandise,2199,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
b7f4e8bf-bfa1-4477-8d8f-1d7aba671fcb,Inbound,Shopzilla Related,General Enquiry,,3d2f16c0-ab10-49f0-ad96-ebcd3450e23e,,07/08/2023 07:10,07/08/2023 07:14,07-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
c4b7dc15-3ace-40dc-aeae-f7db30864ad2,Inbound,Returns,Fraudulent User,Good ,652d91a6-aae0-4462-9088-47eced2d8a49,,07/08/2023 19:59,07/08/2023 19:59,07-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
b5474dd8-d6a8-42e4-892b-f2bacc258574,Inbound,Returns,Fraudulent User,,87d20a0e-5a9e-4cf0-91dd-e00da533107d,,07/08/2023 20:01,07/08/2023 20:03,07-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
8a80591e-9514-424a-bb5b-d7d1ed10d771,Inbound,Order Related,Delayed,"From last day i am suffering,  no any delivery person calling or receiving call and not delivering my shipment. ",d18a8d98-62d6-4515-9dfa-19bbd21255ed,,07/08/2023 19:50,07/08/2023 21:17,07-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
8d536e28-053d-4175-915c-f89442334435,Inbound,Returns,Service Centres Related,,66192d0a-b8e7-4bcd-9d0b-b0c8332cd958,,07/08/2023 00:01,07/08/2023 10:14,07-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
e8ab8b9d-9aaa-4694-8e6b-29cee7889427,Outcall,Order Related,Delayed,"She is very good person solved my problem, you should be  more person like them ",8b316e75-ad18-42e0-a85e-234373549448,,07/08/2023 21:16,07/08/2023 21:20,07-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
a426beb9-bb4b-495d-839d-db4f22312eb8,Inbound,Returns,Reverse Pickup Enquiry,,75da50e6-0e47-4178-971c-690a51a579bf,,07/08/2023 12:24,07/08/2023 12:32,07-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
740b1041-2ba0-47c4-aa90-453484ff20df,Inbound,Order Related,Installation/demo,,b6b2cd83-bed6-4e1a-8be1-6edb5c731f87,,07/08/2023 23:05,07/08/2023 23:07,07-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
1adbfa24-77c7-4e96-9884-6c99e3b32aaf,Inbound,Returns,Missing,Good Services,cd4d38a1-ddb1-43e5-89ae-b07b8dfc8a06,,07/08/2023 10:29,07/08/2023 10:31,07-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
340a2005-bb74-487f-aeaa-b8f9e4efc0e9,Inbound,Refund Related,Refund Enquiry,,590fae8a-a9e9-4ae6-86d6-654e72bb5799,,07/08/2023 17:13,07/08/2023 20:00,07-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f24e36a0-e549-4589-b8f5-df6dc3616d58,Inbound,Order Related,Order status enquiry,,a3ce9161-bdf7-4ace-81b2-fc330495f018,,07/08/2023 19:51,07/08/2023 19:52,07-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2d6d3f19-0822-45c6-b7eb-95b72ec88d19,Inbound,Returns,Wrong,,2bd571ef-9aec-4557-b97a-85f172442866,30/07/2023 19:04,07/08/2023 12:51,07/08/2023 12:55,07-Aug-23,RAJSAMAND,LifeStyle,870,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
abb41b48-29be-41d6-a623-b989c38c9b88,Inbound,Product Queries,Product Specific Information,,e38b2f5c-b59a-430f-8d2a-184cef72b05e,,07/08/2023 09:21,07/08/2023 09:23,07-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fa75bc01-2b66-4661-be90-9730394af6ec,Inbound,Returns,Reverse Pickup Enquiry,I want the full refund of the wrong product,3500b4fc-4aca-4100-a551-7bbcbe6447d0,,07/08/2023 11:20,07/08/2023 11:23,07-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
ae8f3d8c-d281-4a04-9cb2-8c580266b136,Inbound,Returns,Fraudulent User,Delivery improve fair ,800f3f78-2b2a-4adc-8a31-9968a071b94b,,07/08/2023 12:30,07/08/2023 12:33,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
b7118fa7-dc79-48de-9d37-b8bfe9061572,Outcall,Returns,Return request,,4248d304-c851-4d89-b405-dcad4cb2b654,,07/08/2023 16:19,07/08/2023 19:26,07-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
259f0bde-b61e-41e7-8742-0abb95dc2b3a,Inbound,Order Related,Installation/demo,,4f268e3f-1b85-4fb5-b53f-1f6af34c93fb,,07/08/2023 17:12,07/08/2023 18:23,07-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
48501fff-10e3-41a5-8dd8-830ea478fe37,Inbound,Cancellation,Not Needed,Good,9fb2cd5c-def9-43ce-b884-454b011bbfce,28/07/2023 23:14,07/08/2023 15:18,07/08/2023 15:18,07-Aug-23,CHINSURAH,Electronics,440,,Joseph Smith,William Park,John Smith,31-60,Morning,5
8837fc4c-32e8-486b-bea1-c1d0bb2685c8,Inbound,Returns,Product related Issues,,2a911f7d-2287-43a8-af2d-bf615d52bb51,,07/08/2023 08:49,07/08/2023 08:50,07-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
5464102f-0962-47ab-9d2d-3437cb93f716,Outcall,Returns,Missing,,c2fe2bed-690a-4ff5-8543-5bf0eddce9e4,,07/08/2023 07:59,07/08/2023 08:07,07-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
cf41460d-3b58-4d40-9173-5798cfeaff8f,Inbound,Order Related,Order status enquiry,,87154ec7-c860-4b7f-a014-c92e0a635210,,07/08/2023 23:07,07/08/2023 23:16,07-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
63ab01ab-2d45-4f55-bd69-d3ac2e1e2bcc,Inbound,Returns,Return request,Good experience with your exitev ,47d62ed2-2e39-4e14-a6c3-be0cf036df47,,07/08/2023 11:09,07/08/2023 11:13,07-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
15c82fcb-898e-45e6-a50b-01795e7b6b34,Inbound,Returns,Wrong,Good man,7bd49320-2a02-4707-a81a-abfae37a327e,,07/08/2023 17:26,07/08/2023 17:29,07-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
32195008-8a66-40e6-baf2-5e04ae4f258d,Inbound,Order Related,Installation/demo,,1cd1f7f2-27f6-43c7-b7db-a61733297cb8,,07/08/2023 22:25,07/08/2023 22:27,07-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
9abf5b9f-e947-44b7-86b9-7f9496f611ec,Inbound,Product Queries,Product Specific Information,Awesome ,964e5491-0cfa-4d4a-8877-f500b72c6bdf,,06/08/2023 15:00,07/08/2023 16:23,07-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
2560af74-7bad-47f5-9580-d43067fec2b6,Inbound,Returns,Exchange / Replacement,,b453dfe4-9ff3-4196-a1d8-e3b3a1d9cb58,,07/08/2023 18:40,07/08/2023 18:43,07-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
ec738d55-5b68-46dd-8fd0-c297e6a24650,Inbound,Returns,Reverse Pickup Enquiry,,05cc8722-7ca8-4b31-a0e2-d99205e979ee,,07/08/2023 00:45,07/08/2023 00:45,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
8640b247-b6e8-4a23-83e3-999c030e11b6,Inbound,Returns,Reverse Pickup Enquiry,,aba94020-b2b4-4b65-bb29-1355234d1388,,07/08/2023 13:02,07/08/2023 13:56,07-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
eb2b3236-a0d1-4143-83a6-ab86af8de246,Inbound,Order Related,Delayed,Conversation with consultant was good.,40db4b23-619a-432f-9c3d-7eb08d821d38,,07/08/2023 14:22,07/08/2023 14:24,07-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
be72c2a6-a93b-4e7c-a35d-e9a27bd0b4d1,Inbound,Refund Related,Refund Enquiry,,a1e1d244-c3c2-4e0d-a994-b25f94ccaca9,21/07/2023 20:06,06/08/2023 20:20,07/08/2023 15:11,07-Aug-23,KATIHAR,Books & General merchandise,189,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
ead9a2ca-6446-40b8-ba19-53c6940b33d4,Inbound,Order Related,Seller Cancelled Order,,99481567-8f93-4608-9f42-c3ee80cdecbf,,06/08/2023 20:13,07/08/2023 08:48,07-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
e40fef02-bf0b-4f53-94f2-1f77aad88da2,Inbound,Returns,Service Centres Related,Please verify any techinitian visit or any replacement related query from customer so that any query can't close with wrong report.,4f9fea79-226d-4deb-8f95-063035d7b70a,,07/08/2023 15:38,07/08/2023 15:39,07-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
678e390d-2f31-4ff2-bbe8-459fa5ab5e79,Inbound,Order Related,Installation/demo,,1e9ad44f-40da-458a-bfef-f1dc6a8f9923,,07/08/2023 23:22,07/08/2023 23:26,07-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
76241ff3-b14e-4a4c-b6ea-25c540679720,Inbound,Payments related,e-Gift Voucher,,50640333-64ea-4585-91f2-93713331a7bf,,07/08/2023 16:58,07/08/2023 16:59,07-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
1ae62991-99be-459a-bbec-3dd818530ff4,Inbound,Returns,Reverse Pickup Enquiry,,5b1a6c29-f08d-4c41-b968-ea5ae372818d,,07/08/2023 18:45,07/08/2023 19:54,07-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
48dc5b41-4625-46d2-8cad-6110550342c1,Inbound,Order Related,Order status enquiry,,93bc03c3-1c1d-4bb0-96d5-6dfc21f74b3e,,07/08/2023 11:26,07/08/2023 11:28,07-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6ec18731-2165-453a-9433-3225632a9c7e,Outcall,Returns,Return request,,63542e36-dc4d-4c9f-9d17-40f92232f6f9,,07/08/2023 13:59,07/08/2023 14:45,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
82691d21-3475-4cd5-bdd0-505d5c64b622,Inbound,Product Queries,Product Specific Information,Very good,34218c7a-4ee5-48c4-b7df-7598667ae1cd,,07/08/2023 14:31,07/08/2023 14:41,07-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
1f18f27e-86fd-4159-b5d2-d49df7dbcf86,Inbound,Returns,Reverse Pickup Enquiry,,ba7250c7-87a2-428b-ac59-d6517e558d70,16/07/2023 16:21,07/08/2023 18:48,07/08/2023 18:50,07-Aug-23,RAIPUR,Furniture,6079,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
98fb1ef6-0c3a-43cc-9d8b-6d661dae720b,Inbound,Returns,Fraudulent User,Your social media team provide 3rd class treatment very bad experience,2f040820-616d-4386-92f9-8f8ae2b6781e,28/07/2023 17:39,07/08/2023 16:20,07/08/2023 16:50,07-Aug-23,THANE,Electronics,3299,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,1
e0bc4919-4005-4e3f-940a-13499fd65820,Inbound,Payments related,Online Payment Issues,,12c8733d-3fd5-400a-a215-eb9d47c6bc17,,07/08/2023 17:57,07/08/2023 17:58,07-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
5e145f40-bb72-48ad-ac47-dcdbe8e1b8bf,Inbound,Returns,Reverse Pickup Enquiry,Sir please return my aadi shoes ,39cc1690-7fa5-4be8-8e5e-9fc2ae1eef39,,07/08/2023 13:19,07/08/2023 13:32,07-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
291e3311-9a53-423d-b007-aec64fd3ec85,Outcall,Returns,Return request,,2a3faa62-aa42-4111-bb16-fe044112a748,,07/08/2023 13:49,07/08/2023 13:56,07-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
2e15bb35-6710-42c0-887f-4eeaae805cf9,Inbound,Returns,Service Centres Related,,fa81d8ef-cd3d-420c-8f0b-b248d973b581,,07/08/2023 16:46,07/08/2023 16:58,07-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,4
932dcf2a-f482-4c94-b53d-a544504a009b,Inbound,Order Related,Delayed,,ec1e8837-6210-4bfa-9180-8c67cb0be693,02/08/2023 18:25,07/08/2023 08:31,07/08/2023 20:40,07-Aug-23,NEW DELHI,Books & General merchandise,28,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
13bea52f-043b-4ab7-924e-e5359175616a,Inbound,Order Related,Order status enquiry,,80fc8b06-b1d9-4cdb-8fa3-271e088f9eb8,,07/08/2023 14:58,07/08/2023 14:59,07-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7d3ccc30-08ba-44b9-9643-17b7d1474086,Inbound,Refund Related,Refund Related Issues,Good,42990e2a-55e2-4d21-89fe-c0473fc8a406,,07/08/2023 16:30,07/08/2023 16:45,07-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
31add374-6739-451d-ba41-7537800205a6,Inbound,Order Related,Customer Requested Modifications,No,0e3eadb9-6bba-46e4-afbd-43d1dc84f02d,,06/08/2023 23:51,07/08/2023 10:49,07-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
318cc6bc-fd0f-4aaf-9b04-718444512450,Inbound,Returns,Service Centres Related,Maine aap logo   bar complaint   aap   ka koi service man   home adress per service karne   aaya hai aur main bahut     ka   our problem kab tak theek  hoga Maine jab jab aap   ko phone kiya tab tak unhone bola maine complaint list kar diya aapka home adress per 48 hours ke andar   abhi tak koi   phone   kiya mere home adress per   aaya to mere   aur Maine aap   ka atambag company ka pankha purchase karke galti kar di yah   galti hai Sabse bada galti hai   Paisa ka aap log return kar dijiye   pankha   jaaiye   to main consumer form mein jaunga aap     main 48 aur time de raha   48 aur ke andar koi aadami   pankha replace karke   dekhe   to main consumer court jaunga .,f1081558-e926-46dd-9e49-699167ea910c,,07/08/2023 00:00,07/08/2023 00:03,07-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
9dc369ab-824d-43af-829e-956c1d1f4b35,Outcall,Cancellation,Not Needed,,6520b42d-82d9-46d9-8790-f0148f3d6fb2,,07/08/2023 06:32,07/08/2023 07:00,07-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
b93533b2-2601-4536-bc17-f6e57c14a591,Inbound,Returns,Reverse Pickup Enquiry,,d2074e04-5a6b-4f0e-8289-0ae816fe9125,,07/08/2023 16:24,07/08/2023 16:27,07-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ef846a9c-727c-473c-8044-94f408f1379f,Inbound,Returns,Reverse Pickup Enquiry,,e5f1cddd-0c92-458b-9d0e-fb93a55a8a40,,07/08/2023 17:06,07/08/2023 17:17,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
e447c6d9-7871-409d-92d5-70e0ed388c7a,Inbound,Order Related,Order status enquiry,No,deda76aa-2cb2-46a3-bea7-184e011a6a73,,07/08/2023 21:08,07/08/2023 21:18,07-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a8e4a621-d1d3-41f0-bf58-7f9c6b8c932c,Inbound,Order Related,Order status enquiry,Shopzilla always show fake and wrong delivery time and date ....m unhappy,be9143dc-67c5-405c-b1ad-5dfc9a660993,,07/08/2023 21:05,07/08/2023 21:09,07-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
1a6bbd66-f8a2-466c-8dcc-663e9239dbaa,Email,Cancellation,Not Needed,,53021bd1-efa5-4e0d-bd45-5cba728210aa,,07/08/2023 13:01,07/08/2023 13:02,07-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
14a29147-4f7b-4584-a085-c82c85f90664,Inbound,Returns,Return request,,160fd81a-a920-4fc9-8e99-490903267cf5,,07/08/2023 07:33,07/08/2023 07:40,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
905ac349-3357-42a4-87a9-c0f40abbfe41,Inbound,Returns,Service Centres Related,,64ccc96f-981c-4461-a2e0-e617be7eb09f,,07/08/2023 11:54,07/08/2023 11:55,07-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
23302df8-738d-4796-89af-ea201683f4a0,Inbound,Returns,Missing,,bc8549ff-4b17-4cfb-b18e-e4d7607600e8,,07/08/2023 12:57,07/08/2023 12:58,07-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
4b86b3a9-2bed-4408-8eb1-77ae90138c61,Inbound,Refund Related,Refund Enquiry,No issues,dfa3d8c4-4e75-442d-9ced-ddb03fdffb20,,07/08/2023 20:01,07/08/2023 20:02,07-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
9d85a907-5fda-44cb-a568-8e8cb79c39ae,Inbound,Returns,Reverse Pickup Enquiry,,e5524110-5b2a-4435-b594-d1cd117e3bbf,,07/08/2023 23:11,07/08/2023 23:14,07-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
090a08e4-85f2-4142-9b6b-eb633c68e938,Inbound,Order Related,Seller Cancelled Order,,7b6d34c4-7900-448e-989d-10ad3425e084,,07/08/2023 06:45,07/08/2023 06:58,07-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
dd49e8fb-e8e6-42b6-9989-382a5b672634,Inbound,Cancellation,Return cancellation,Nice and good communication ,5c86e62c-43c7-4d79-96e1-7f78175c2810,,07/08/2023 18:57,07/08/2023 19:00,07-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
3b5de803-cb4e-4a42-bb77-873f0712cdf0,Inbound,Returns,Damaged,,4c932c25-d660-43a1-9b03-5b636892e9b2,,07/08/2023 20:42,07/08/2023 21:06,07-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
53c89654-b22d-4967-b632-e04fd97b83f1,Inbound,Order Related,Installation/demo,Executive Service is very GoodTimes is Just a minute and my problem is Solved by executive But I am Not HappyWarranty Service resolve for HARMAN JBL not for Shopzilla so please purchase any   to check warranty Service releted issue Shopzilla I buy this product JBL TUNE125BT Bluetooth earphone Product is very Bad ??,0fd819da-ea21-4b1e-9f5e-e845e9432b2f,,07/08/2023 21:48,07/08/2023 22:01,07-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
3811ac5e-8163-4339-b393-5fcd995fdb83,Inbound,Refund Related,Refund Related Issues,,3d8d1f56-6c65-4d3d-bba8-6268c14ede64,,07/08/2023 17:45,07/08/2023 17:48,07-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
3201ca12-b01d-4079-aec1-0c5871b64aed,Inbound,Returns,Service Centres Related,Thanks for help ,d362c4fd-71e3-4b28-ad78-f67d5de5bf39,,07/08/2023 09:18,07/08/2023 09:18,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ff0da8ce-cec0-4e4d-8bcb-5b82b86f74ff,Outcall,Order Related,Order status enquiry,???????? ???? ???,0a5e3b8b-2a2b-4381-844d-414d18d15ccb,,07/08/2023 15:41,07/08/2023 15:42,07-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
aa0d3311-d60d-4361-90fe-66e7d198e68a,Inbound,Product Queries,Product Specific Information,,e084328e-a667-4782-8ca9-705840d86ea7,,07/08/2023 16:15,07/08/2023 16:19,07-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
4442bfaf-b38f-4b73-870a-6dc22f009c57,Inbound,Order Related,Seller Cancelled Order,Awesome ,c58bb577-b5b5-437b-b8ff-38f46b1b2e84,,07/08/2023 18:50,07/08/2023 18:56,07-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
31e963ff-0590-4dec-b6f8-94ecd7160c9e,Inbound,Returns,Damaged,,76c7c49f-14d4-4ea6-a940-8cd5115724b1,,07/08/2023 20:40,07/08/2023 21:07,07-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
e5e1f5db-be82-4315-aec0-86b1e4cab285,Inbound,Returns,Missing,,b89b451b-8626-4e2b-a3af-fc57423c6624,,06/08/2023 21:21,07/08/2023 09:39,07-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
4a8eb61b-2afc-4953-8409-b6c301fa3cde,Inbound,Product Queries,Product Specific Information,The call got disconnected in less than 30 seconds and I didn\u2019t receive any call-back yet,d603146e-8c91-4794-a187-d1f63fb5e197,,07/08/2023 13:46,07/08/2023 13:47,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
36b812ef-c708-4ade-aac6-2b380e217c7d,Inbound,Returns,Exchange / Replacement,,dd8274c0-0955-4f45-8b3f-8a9fedf5bbf8,,07/08/2023 18:17,07/08/2023 18:21,07-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
fb143cd4-e506-4031-b4dc-5c9c66d46bca,Inbound,Returns,Reverse Pickup Enquiry,The person is so good. ,9a067c0d-3efd-4d11-9c11-571cc4d6b869,,07/08/2023 07:24,07/08/2023 07:29,07-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
ae4f29ac-183a-422d-b7e7-18382d9cf36b,Outcall,Order Related,Delayed,Very good,fd45e159-a422-44cc-986e-ae1468e218e5,,07/08/2023 19:08,07/08/2023 19:10,07-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
d3e56c2e-8d4b-489a-b2c6-4757b07da61a,Inbound,Order Related,Installation/demo,,60b643b5-ff3a-473e-85aa-f5e18ebaff50,,07/08/2023 17:53,07/08/2023 18:00,07-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
65372857-22c5-4b87-826b-fe41b73bbc77,Inbound,Order Related,Installation/demo,,4117e333-f55d-4fd3-92b1-4d32635ef52c,,07/08/2023 20:34,07/08/2023 20:38,07-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
47d82cb0-2451-4892-821d-55732c50943f,Inbound,Returns,Reverse Pickup Enquiry,,5933722c-031a-4b3f-a4d1-1017976d9839,,07/08/2023 20:55,07/08/2023 20:59,07-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
976c07d2-16b3-49b8-a6b9-bced50a74eb5,Inbound,Refund Related,Refund Enquiry,,7c8cd476-8c1f-48bc-846e-07717382ba96,27/07/2023 21:36,07/08/2023 11:21,07/08/2023 11:26,07-Aug-23,SWAIMADHOPUR,LifeStyle,404,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
d0c597bb-5ac9-4376-bb86-e7e6ec0d6bc8,Inbound,Shopzilla Related,Signup Issues,,2df173b9-c112-497d-aac0-8debba8e9c00,,07/08/2023 17:49,07/08/2023 20:47,07-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
9cb39cbe-f65f-44af-94b0-fc315a22f6f8,Inbound,Refund Related,Refund Enquiry,,8a6b391e-3886-41a4-ada8-2e9bde10c0d6,,06/08/2023 20:16,07/08/2023 20:06,07-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b514def5-3953-4149-9f2b-e5f651e39986,Inbound,Returns,Return request,Good,5b1e7ca5-a676-41c7-8011-a70cbf476584,,07/08/2023 06:46,07/08/2023 06:49,07-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
548a5588-fd5c-4d78-afe3-abdfc600867e,Inbound,Product Queries,Product Specific Information,Great interaction ,a2751fda-a017-4f13-82a7-03f38707ce3c,,07/08/2023 09:57,07/08/2023 10:06,07-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
b8b4c005-2026-4b43-9c2c-4c702ab8d800,Inbound,Returns,Return request,,0a3bc581-2e1c-4e88-ba10-216c93f8f71b,,07/08/2023 11:17,07/08/2023 11:22,07-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
b93aee61-1c69-4e38-ba22-67a7e2a79ce9,Inbound,Order Related,Installation/demo,,334d8680-76f9-43fe-88c0-1220d932eec9,,07/08/2023 11:53,07/08/2023 13:40,07-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
383113e1-84a8-4b3f-9ab0-cf1f10eb8dea,Inbound,Returns,Reverse Pickup Enquiry,,9908d499-8100-474b-8241-914350700e1c,,07/08/2023 13:15,07/08/2023 13:22,07-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
12a42304-8359-42be-b614-066e24bd72ff,Inbound,Returns,Reverse Pickup Enquiry,,6e3ee70b-79c6-4772-8983-aac43e16c274,,07/08/2023 19:38,07/08/2023 20:25,07-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,1
c21da56d-0076-4279-8b14-9f824d8f2b03,Email,Order Related,Installation/demo,Excellent ,d0772277-efea-4dfa-a241-a1988fd15a68,,07/08/2023 09:13,07/08/2023 09:15,07-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
30fe6c8e-1e7a-47c8-9911-e7bb9441d406,Inbound,Order Related,Order status enquiry,,0edec475-196a-4db5-a7e8-dd494bb92d7d,,07/08/2023 20:17,07/08/2023 22:03,07-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
7269819a-3a48-4583-86b6-6cc21d1cdcdd,Inbound,Returns,Service Centres Related,Thanks for helping colling team ,4349e1ac-1188-40d1-9dd0-07dd7bde1e64,,07/08/2023 17:35,07/08/2023 17:37,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
00f1c4b7-7761-4437-aeb2-c77d9a357d61,Inbound,Returns,Reverse Pickup Enquiry,,a3b7259b-8bec-4c7f-81e0-f0ab888d4e2a,25/07/2023 00:05,07/08/2023 18:42,07/08/2023 18:43,07-Aug-23,NEW DELHI,LifeStyle,1245,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
44bfa21c-2461-4ad9-8715-7a80a6ba8b34,Inbound,Returns,Reverse Pickup Enquiry,,8b1162cf-47f0-4eab-83ec-eafdad240f07,,07/08/2023 14:32,07/08/2023 15:07,07-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
151d5e8a-b331-4e59-928c-6d7d1869a7de,Outcall,Payments related,Payment related Queries,,cb13c697-027f-4c78-b426-34c5c7efc1f7,,07/08/2023 17:46,07/08/2023 17:50,07-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
3a31d79f-0e97-4041-b56f-34854f1c2a84,Inbound,Order Related,Installation/demo,,e6a500f5-f5e1-48af-9374-4d358cde0a22,,07/08/2023 19:40,07/08/2023 21:32,07-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
c3857a06-2f7a-4531-a764-8e65a655ebd8,Inbound,Order Related,Delayed,Plz provide queries as soon as,4fd1b8de-6115-4a0f-96ca-94c13859091f,02/08/2023 18:25,03/08/2023 15:55,07/08/2023 08:33,07-Aug-23,NEW DELHI,Books & General merchandise,28,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c5a00380-4727-4ad2-a640-ee2db5df1c9d,Inbound,Returns,Reverse Pickup Enquiry,,41754e44-6943-4e7e-b98d-af020deef3d6,,07/08/2023 17:23,07/08/2023 17:25,07-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4d39ef40-e9d7-4471-9bea-1a06d6977a64,Inbound,Returns,Service Centres Related,,b6cc0891-1daa-4319-950b-4b8bede7cfab,,07/08/2023 19:26,07/08/2023 19:39,07-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
1caa4545-4a60-42f8-9d4e-39a909478362,Inbound,Returns,Return request,GOOD WORK,469ddb50-95cf-40fe-9123-62681e6f421b,,07/08/2023 10:07,07/08/2023 22:10,07-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
8a3b5b0a-f0cc-4e12-96ee-4aa7ad0ad777,Inbound,Returns,Reverse Pickup Enquiry,,e452716f-9825-4249-9be6-26cc7df9f1f8,,07/08/2023 12:48,07/08/2023 12:50,07-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
8fd7a01f-b15e-44fc-baa5-835816712986,Inbound,Payments related,Payment related Queries,,d522922b-2190-4a05-8a6b-5ea7344e40e5,,07/08/2023 23:10,07/08/2023 23:14,07-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
a2dc9e4f-4cbe-4944-9ce8-9ea48f8cd093,Inbound,Returns,Reverse Pickup Enquiry,,8eb32ead-a0e7-454d-9106-733c58cf0dcd,,07/08/2023 14:05,07/08/2023 14:06,07-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
16342893-5296-4edd-8714-77701afaa180,Inbound,Cancellation,Not Needed,Excellent ,74e62acd-684e-4bcf-a238-6b2925039619,,07/08/2023 23:20,07/08/2023 23:37,07-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
bd227329-bf7b-4e5f-b139-c4a95c23cdfe,Outcall,Product Queries,Product Specific Information,Good ,9bfaf922-47c2-41fe-9d64-00eac54b1c2d,,07/08/2023 09:12,07/08/2023 09:14,07-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
ceb7b1a0-acad-48c6-b881-ad3a73e77fce,Outcall,Returns,Fraudulent User,,7853a8b9-10a7-4dfe-81bf-40498061b096,,07/08/2023 12:00,07/08/2023 12:02,07-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
fa2e710c-6fdc-4242-ad2f-a04d6422ec13,Outcall,Feedback,UnProfessional Behaviour,Thanks sir ,3a0b21db-cf8f-43dc-a279-c7f246896729,,07/08/2023 10:03,07/08/2023 10:03,07-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
c39b272e-2b89-4487-9c20-1ed8418fe217,Outcall,Refund Related,Refund Related Issues,,d9a20ae0-e4cf-4c75-8260-9975417a7a34,,07/08/2023 19:35,07/08/2023 20:10,07-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
85ec3675-29a0-4995-8960-aed87da57c48,Inbound,Order Related,Order status enquiry,,5e7c085b-54eb-4a68-b214-8748c98bba60,,07/08/2023 14:26,07/08/2023 14:30,07-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
04bdb60c-dacc-44d0-a512-c76961c1fe86,Inbound,Returns,Reverse Pickup Enquiry,,c54b746a-3e0d-466c-af20-ba7bdbccdc9d,,07/08/2023 10:49,07/08/2023 22:07,07-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
daddbcb4-0ebc-4afb-98b9-7c8f7b979524,Inbound,Refund Related,Refund Related Issues,,90862530-7877-4d76-b4ac-5fa7ccc94bbd,,07/08/2023 16:04,07/08/2023 16:05,07-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
33f20afe-334d-46bc-a8f1-e8de5b2b19fa,Inbound,Returns,Reverse Pickup Enquiry,,985967f9-8421-469e-bd56-fe6c7533e4c5,,07/08/2023 21:10,07/08/2023 21:12,07-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
897984a4-2708-4d16-b5d0-e568d65e0d67,Outcall,Product Queries,Product Specific Information,Not changing my delivery address till so please solve my matter necessary ,669dc2d8-7edc-46e2-8692-54d4b9f4fe7e,,07/08/2023 08:32,07/08/2023 23:17,07-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
11e02ce1-b19a-46fb-b99d-df8d0b799a40,Inbound,Refund Related,Refund Related Issues,,17a3416b-a5d7-4e61-8445-9ba1f344dd2a,,07/08/2023 11:09,07/08/2023 11:13,07-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
4f23fd56-25f5-4c79-b61a-5a84291ec364,Inbound,Order Related,Order status enquiry,,198d9fb0-71e7-4adb-8df6-70e9a71261c4,,07/08/2023 18:36,07/08/2023 18:58,07-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5f214c5b-2383-47c7-a89a-d46d634cdb63,Inbound,Returns,Missing,Provide resolution faster as SuperBuy ,5397d211-9137-4980-b706-5dff37835ba5,,07/08/2023 20:10,07/08/2023 20:11,07-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
3024dc98-a60f-4b61-bd33-e35e5d2b3c9c,Inbound,Returns,Return request,,bc177683-c597-4110-8e5e-7fba089fb95f,,07/08/2023 22:59,07/08/2023 23:01,07-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
edb6d5aa-00dd-4db8-8d55-f9ffc8d55fce,Inbound,Returns,Service Centres Related,,f8050b71-b265-41c4-be56-eaf654ca36b0,,07/08/2023 14:50,07/08/2023 16:33,07-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f97bb53a-ee94-4a02-8636-d73f4cf9ce14,Inbound,Order Related,Order status enquiry,,ce140931-d43a-40a4-ac14-a1d649a218af,,07/08/2023 09:35,07/08/2023 09:35,07-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
08db67a0-0063-4e9e-9c08-c7b1027d1a18,Inbound,Returns,Missing,Nice ,577af84b-69ab-45a7-9a1a-4aa68db7e2fd,,07/08/2023 08:28,07/08/2023 08:28,07-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
411d281c-5e47-4085-9ae9-4a00174e2bb7,Inbound,Order Related,Installation/demo,,15a3287c-a8b9-4285-b438-df8b05971ee5,,07/08/2023 11:52,07/08/2023 11:59,07-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
52be0e78-5e39-4806-9e34-acd86b484c3b,Inbound,Returns,Reverse Pickup Enquiry,Very polite and Nice behave.good speaking quality ,590e50ec-5718-4951-be17-e030bedbcd08,,07/08/2023 12:35,07/08/2023 12:39,07-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
030fb500-7236-4d02-adf0-e86bdfb3c488,Inbound,Returns,Reverse Pickup Enquiry,,0299d0d6-e322-492d-8d6e-3a97d1c5a470,,07/08/2023 15:43,07/08/2023 15:44,07-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ce3483ec-90ce-4a50-87cd-0065203690bf,Inbound,Returns,Reverse Pickup Enquiry,Product and customer service is absolutely pathetic and of not acceptable standards. Customer support executive has no knowledge nor they have willingness of helping out the customer.,c30c0d10-4983-4312-840d-59aa938ca2ea,,07/08/2023 17:07,07/08/2023 17:12,07-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,1
3ab4507a-b7ef-4c87-be5a-0f92a22a2d5d,Inbound,Order Related,General Enquiry,,e1ed0811-d06f-4388-8c5a-a8506f3cb20c,,07/08/2023 21:14,07/08/2023 22:06,07-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
74d7cbbc-ae0c-4b35-9cf3-947cd8808572,Inbound,Refund Related,Refund Enquiry,,76b2f3d1-50c5-4e0f-8b28-d06a4fc0bc68,,07/08/2023 16:05,07/08/2023 22:12,07-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c417e6c3-2777-4e68-90e1-aa8415ccb09c,Inbound,Shopzilla Related,Signup Issues,,369882f1-ba2b-405e-9204-a3571a2692a4,,07/08/2023 12:42,07/08/2023 12:54,07-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
cf8ca349-d613-4e87-a16a-6eaf952be701,Inbound,Order Related,Delayed,,710fcd08-5cdb-4341-888e-f16730b98776,,07/08/2023 22:41,07/08/2023 22:45,07-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
a33093e5-4001-4789-ad83-2d43c1fcf865,Inbound,Returns,Return request,,886b1eae-0507-453a-ac2d-87fbb25651fe,,07/08/2023 16:23,07/08/2023 16:27,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
545dda90-a7e3-416e-a5e8-518695ad7928,Inbound,Order Related,Installation/demo,,67559250-8acd-49b5-91b8-8bc06467b853,,07/08/2023 00:03,07/08/2023 00:04,07-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
4f318bcb-fbda-4f6a-8ed7-868f5e3b54a1,Inbound,Order Related,Installation/demo,happy ,3214709c-d337-4291-8e1e-17995fd8943c,,07/08/2023 09:41,07/08/2023 09:42,07-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
61c37392-1c97-428b-a102-620193f03ca7,Inbound,Refund Related,Refund Related Issues,,6a5974b9-56a8-40b9-a75b-a7149453dd12,,07/08/2023 16:43,07/08/2023 16:46,07-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
5cd6c2af-f278-4ba1-b1db-847b4c70a19e,Inbound,Returns,Reverse Pickup Enquiry,,5c31666b-0bad-43f5-9b25-8cf323e46949,,07/08/2023 17:40,07/08/2023 17:57,07-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
6b53e781-acf3-48c4-8900-5cbfd99bb706,Inbound,Returns,Reverse Pickup Enquiry,,7d17ce77-16a7-4df2-9274-fa286f8ca816,03/08/2023 10:54,07/08/2023 10:05,07/08/2023 10:06,07-Aug-23,NANDURA,Electronics,1499,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,1
994d525b-5c30-4073-ade1-7aec28ab3f09,Inbound,Returns,Wrong,,133598d1-ebd3-415d-9ad0-72b774700d62,,07/08/2023 21:09,07/08/2023 21:14,07-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
7eafb478-20b1-4a77-bfc3-54cfb82d6a2b,Inbound,Returns,Reverse Pickup Enquiry,,ec2d9883-4e5b-44e7-b9e4-f65455fc013a,,07/08/2023 13:01,07/08/2023 13:07,07-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
0fd01ea6-d1ad-4542-89fe-0e44181ae86a,Inbound,Returns,Reverse Pickup Enquiry,,06e63676-c9d0-424b-b344-85242e2fe34a,,07/08/2023 13:41,07/08/2023 13:43,07-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
779dbe39-40ac-49d2-a61a-e44d66c3b5d3,Email,Refund Related,Refund Enquiry,I am satisfied with talk. Very well he told his point gently.,20cd56fb-4ada-4773-8242-e1201c4a35ea,,07/08/2023 13:54,07/08/2023 20:16,07-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
106ed8e8-bda3-4750-a53f-23375dce8f89,Inbound,Returns,Reverse Pickup Enquiry,,b133f4ec-6c36-4a41-aba5-0fc698537c5e,,07/08/2023 14:51,07/08/2023 15:00,07-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,3
e5e0a2d8-18e2-4066-afbb-d5fad63ad83d,Inbound,Shopzilla Related,General Enquiry,,5a4dfcd1-1265-4227-8d67-876b7d4cb7d7,,07/08/2023 08:35,07/08/2023 08:43,07-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f6ecb5be-bfae-4608-ae31-48ca26ada877,Outcall,Product Queries,Product Specific Information,,48e73222-7a96-485f-88cb-418123d4be44,,07/08/2023 13:29,07/08/2023 13:30,07-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
cae99b7b-ee12-4f82-ab60-37c8bd675280,Inbound,Order Related,Installation/demo,,8c734dfa-297f-45b1-ab74-c989d04c6c1c,,07/08/2023 16:55,07/08/2023 17:16,07-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
6250fc59-f99d-40fd-9228-2eac2fe64953,Inbound,Order Related,Installation/demo,,ee0e920f-65dc-4517-bbb2-f433a60a30d8,,07/08/2023 17:42,07/08/2023 17:46,07-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
3e98ff8f-44aa-4128-9ab4-dc823d30ae9c,Inbound,Returns,Return request,,11cf18b0-c9de-482c-add3-c398e7384888,,07/08/2023 22:02,07/08/2023 22:04,07-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
4bdad4cd-15ad-4ba3-9e4a-87204ecf24b7,Inbound,Order Related,Delayed,,930c84f2-e6a3-4e80-8a40-b8157d105a19,25/07/2023 22:23,07/08/2023 19:14,07/08/2023 19:15,07-Aug-23,MORBI,LifeStyle,239,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
c5e59f3e-d9c2-4d65-bfb3-4f322c79758b,Inbound,Order Related,Order status enquiry,,792f2f09-9e44-4ebc-9dc7-ed3512e700e8,,07/08/2023 13:31,07/08/2023 13:41,07-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
96ab173c-b917-4db4-a05c-9b656dcad8e7,Inbound,Shopzilla Related,General Enquiry,"My English is not good,but I am very happy to Shopzilla service .garibo ka sapna kare sakar Shopzilla ke sath ????Very very nice services ??",e421b9d6-da00-4f08-8f49-01e20228e55e,,07/08/2023 19:06,07/08/2023 19:12,07-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
34cc5bfb-85ba-4f53-bbdf-eb89287307d3,Inbound,Order Related,General Enquiry,,ac6f950d-e954-4226-8d11-893be64bb11a,,07/08/2023 19:08,07/08/2023 19:09,07-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
dea12412-de9c-4532-8474-f993e9e4f0b6,Inbound,Returns,Fraudulent User,,105b19ee-7933-48c7-8cb2-ed24c792791d,,07/08/2023 20:05,07/08/2023 20:32,07-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
a26785cb-25ce-4193-936b-2431370def1a,Inbound,Returns,Return request,Good,978f07df-e723-4c12-a31c-ad88ae01e7fc,,07/08/2023 21:10,07/08/2023 21:13,07-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
16714f6b-3408-4d73-a817-940bcc0134fe,Outcall,Returns,Reverse Pickup Enquiry,,e2f4a516-0760-4ce2-9252-e3339622a167,19/07/2023 20:05,04/08/2023 13:59,07/08/2023 16:38,07-Aug-23,KHARGONE,Mobile,8499,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
397846b9-a7bb-4e8c-b62d-57a7f93e3b6a,Inbound,Order Related,Delayed,,f55139b4-2068-4d4d-b99b-d7b313a722cd,02/08/2023 12:36,07/08/2023 12:25,07/08/2023 12:40,07-Aug-23,SRIVAIKUNTAM,LifeStyle,369,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
1696b042-32ce-4f81-9728-cb9cb38f316c,Outcall,Returns,Reverse Pickup Enquiry,GREAT SUPPORT,07df0aa8-209f-47e0-9670-c41c7e92ff04,,07/08/2023 14:32,07/08/2023 14:34,07-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
0624bfed-2d70-49e6-9625-a3764f8d4075,Inbound,Returns,Return request,,7b47516c-05af-4adb-84e7-cbd896334971,,07/08/2023 16:51,07/08/2023 17:10,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
42b98ad9-6451-4584-ac10-f09ba3bfdf0b,Inbound,Order Related,Order status enquiry,,7b521ec2-dc85-4ce4-a2b5-0879fa09c55c,26/07/2023 18:28,05/08/2023 07:05,07/08/2023 21:57,07-Aug-23,AGARTALA,Electronics,6999,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
1aaaf656-00a3-4c56-824f-e8f82e3d309e,Inbound,Returns,Missing,,9beea087-27a3-413b-8919-3f0e9c323305,,07/08/2023 11:20,07/08/2023 11:21,07-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
04cad7d5-94b1-45d0-8aa8-7049224dd14c,Outcall,Order Related,Priority delivery,,aa891fd8-b2ae-4b66-8650-92891a4a7acb,,07/08/2023 16:17,07/08/2023 16:17,07-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c419047c-fa82-4f96-a57c-0134087287a5,Inbound,Shopzilla Related,General Enquiry,Good,841453e6-48bb-4042-92d1-62bf9d491232,,07/08/2023 20:49,07/08/2023 21:54,07-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,4
9a3bea47-07c2-4572-b446-f8fc59fc28c2,Inbound,Order Related,Order status enquiry,,47319233-c0c8-4e1d-9a35-3076e8b7db0d,,07/08/2023 15:18,07/08/2023 15:19,07-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,1
c04aa41b-43ae-49c6-aaa5-2b7ce59e3788,Inbound,Returns,Fraudulent User,,9c0c4882-9bb9-4390-8b5e-d107c8bcf07c,,07/08/2023 20:59,07/08/2023 21:56,07-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
738c9d4f-6eb0-43ff-86bb-69f1b1927be0,Inbound,Order Related,Delayed,,255db995-e96e-419b-8dd6-92421e3d4fdc,10/07/2023 11:01,07/08/2023 13:10,07/08/2023 13:16,07-Aug-23,SATNA,Books & General merchandise,149,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
d142f17b-9205-48bf-bf2f-c944bbe89e17,Inbound,Returns,Reverse Pickup Enquiry,Iam not happy,faa3802f-47e1-4e59-a2ac-f33c383a3f9f,,06/08/2023 13:55,07/08/2023 18:08,07-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,1
5a7a316e-2081-4193-bc6f-606b867de424,Inbound,Returns,Return request,,7c24288c-6cf1-439e-b351-42f92e7d1db5,,07/08/2023 14:37,07/08/2023 16:42,07-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
98924a4a-f6be-4733-af64-87f3919d174b,Inbound,Returns,Missing,,4bc7bbf0-c532-4140-a270-4df0c6d98f70,,07/08/2023 18:34,07/08/2023 19:08,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
d26aaf4b-1c83-4279-a97a-9b7536eca1bf,Inbound,Order Related,Order status enquiry,,255401da-6876-4114-8be3-abc35e4a7410,05/08/2023 16:46,07/08/2023 11:12,07/08/2023 11:12,07-Aug-23,ALLAGADDA,Electronics,1399,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
e057b24b-d43b-4461-aae4-fb9bff0ef08b,Inbound,Returns,Return request,  support was very good ??,509303ff-645b-4a4c-97de-36fbe439e15b,,07/08/2023 13:10,07/08/2023 14:11,07-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,4
41b1c68d-6881-4283-9ede-0da7647ece6e,Inbound,Returns,Reverse Pickup Enquiry,,0253b040-3704-44c9-8fd5-201e0a53d62f,,07/08/2023 20:16,07/08/2023 20:59,07-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
f3262870-2f0b-4682-8e6e-a91e798fb4e2,Inbound,Returns,Reverse Pickup Enquiry,,33cbb5ec-9714-4db9-afb6-65c895a4ac11,,07/08/2023 21:20,07/08/2023 21:41,07-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,2
7aedb897-a294-4237-9397-a4270128b349,Inbound,Order Related,Invoice request,,b92c2cba-59ff-4a90-8981-1ea6e568838c,,07/08/2023 09:32,07/08/2023 09:35,07-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8bcd9718-f418-4414-ba4f-7569cc09d331,Outcall,Returns,Service Centres Related,,5fb0061f-da29-44f8-8f8b-5241d4e4545e,,07/08/2023 08:59,07/08/2023 13:12,07-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
97e3684d-7913-474f-b264-32d1f8abcac9,Inbound,Returns,Missing,,c3b5a9c0-ad04-4cd4-a590-2904f384271b,,07/08/2023 11:20,07/08/2023 12:29,07-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
30210be6-300c-46d3-8967-1048b4453359,Inbound,Returns,Missing,Good,dbc6dddf-bd12-4749-ae46-e06ae876f0fd,,07/08/2023 13:59,07/08/2023 14:51,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
017e50d0-f428-4107-87c8-98877dfb3cc6,Inbound,Order Related,Order status enquiry,Thanks,0f62b61c-7a4e-4b1a-8e6f-f3ddcf0de70f,,07/08/2023 14:29,07/08/2023 14:31,07-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
27bf873b-574b-49fb-898e-b228e7765eb6,Inbound,Order Related,Unable to track,,544e2905-ad76-4690-8790-e31f24c22982,,06/08/2023 14:09,07/08/2023 10:22,07-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
f9e5e087-29dd-49ac-a5c7-6f87a8b960b8,Inbound,Order Related,Installation/demo,Some okay okay,75bda86c-a141-4e5b-a13f-b9f19dcfa70b,21/07/2023 19:27,07/08/2023 16:47,07/08/2023 18:54,07-Aug-23,CHHINDWARA,Home Appliences,3950,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
37542292-3739-489f-bddf-04170b61751f,Inbound,Order Related,Delayed,,c03a5395-cc43-40fc-8fcd-fd28f59b3fc9,29/07/2023 15:02,07/08/2023 13:07,07/08/2023 13:08,07-Aug-23,JORHAT,Books & General merchandise,49,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
20d46d61-5662-4f6e-b59c-1880a1f9c6b8,Inbound,Returns,Return request,,9eba80ee-7b16-4dfc-896a-e853474b426e,,06/08/2023 13:48,07/08/2023 16:34,07-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f985e6bb-a4f5-4b34-8c8d-ef47fc72a718,Outcall,Product Queries,Product Specific Information,I like Shopzilla,ac4241ea-4e1a-47bb-acf1-048cfba49475,,07/08/2023 12:33,07/08/2023 12:34,07-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
30fb0af6-3ebc-4f9f-afe0-803b06247a3e,Inbound,Returns,Wrong,,5d2ea66f-dc49-43f5-b8e4-4294c4ea0b93,,06/08/2023 19:08,07/08/2023 16:10,07-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
6b7ec1f1-1b48-4ff1-8f2a-440e7e94c200,Inbound,Returns,Reverse Pickup Enquiry,,59146855-a736-4aa7-b9fd-449edb9a91f4,,07/08/2023 23:09,07/08/2023 23:22,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
e0c2bf68-8ef6-4ac0-a1a0-7c89db968fae,Inbound,Order Related,Order status enquiry,Thank You So Much,a2f425c7-54e1-4b41-91f6-ef45d90a965c,,07/08/2023 08:04,07/08/2023 08:07,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
42678da3-e3db-49e6-a821-bf8b968719f9,Inbound,Order Related,Order status enquiry,,c543b8c2-79c4-47f8-907a-3210f23d3a79,,07/08/2023 18:38,07/08/2023 21:58,07-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
b1065103-7f89-4eba-a6eb-02b63166c9cd,Inbound,Returns,Return request,Make sure correct ordered product delivered/delivering to customer,1d2cfe38-eed2-4881-8337-48c9abbe6681,,07/08/2023 15:04,07/08/2023 15:08,07-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
40d49182-7719-455f-9d49-64a180158a11,Inbound,Order Related,Installation/demo,,13fdc3a4-be35-45a2-98a5-a6019ff3ac88,,06/08/2023 23:41,07/08/2023 00:05,07-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
97714d75-aa0d-414d-abf6-c83d04e25fbc,Inbound,Order Related,Delayed,,a23979c1-eadd-4c94-9d4c-00a0833fdbde,,07/08/2023 19:01,07/08/2023 19:06,07-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
5ce733a1-72ca-4ef9-86c6-1cfd77d99667,Inbound,Order Related,Order status enquiry,,9cbf5800-5fd5-4ea4-82e2-626eb1499ee4,,07/08/2023 10:10,07/08/2023 22:56,07-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c27fdaab-ff7f-4926-b64b-21360fc0477b,Inbound,Refund Related,Refund Related Issues,,8e775553-9e20-418e-94ba-fbcc8c4ea8eb,,07/08/2023 20:24,07/08/2023 20:28,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
b99f5d9e-fcf6-4d27-b7b3-bae9385406d5,Inbound,Returns,Reverse Pickup Enquiry,,79a1f461-acdb-4731-a041-7c72452da881,,07/08/2023 15:44,07/08/2023 15:45,07-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
5fa666a8-4888-48fe-9d0e-ee79378b6c4a,Inbound,Returns,Reverse Pickup Enquiry,,946f711d-9ee8-4d4f-8a5f-813b71983072,,07/08/2023 16:54,07/08/2023 23:53,07-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
4b1d99a7-c1e6-4bea-bb71-45eb75ef75da,Inbound,Order Related,Order status enquiry,"Before delivering verification of product to be done, ",d3c4f38d-d439-4d26-9300-7e2f27ca7462,,07/08/2023 22:13,07/08/2023 22:29,07-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
3c2c95f4-72fa-4d55-b806-5a66a960e51c,Outcall,Returns,Return request,Try to give good product. ,8c9e9a20-5dca-47f4-8f4f-6c561fffc2d0,,07/08/2023 15:08,07/08/2023 15:47,07-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
e12955d3-6e1b-4233-8e5a-5a2616d49897,Inbound,Shopzilla Related,General Enquiry,,eb6cd33f-75d8-4736-8371-90ea4b907421,,07/08/2023 17:20,07/08/2023 17:23,07-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
502b11e6-885e-4650-93eb-aa1b336d1eb5,Inbound,Payments related,Billing Related,"Very good service, & support ",d7140c65-b9cc-4c05-b375-531d1dff481b,,07/08/2023 17:36,07/08/2023 18:50,07-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
ff5429a5-81e1-4411-b044-671c41737cf3,Inbound,Order Related,Invoice request,He was a good service provider ,1ef4773f-a331-4595-a926-0ca403bbd836,,07/08/2023 18:22,07/08/2023 18:34,07-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0b88a645-07f7-4c23-90fb-56ffb30ce795,Inbound,Shopzilla Related,Signup Issues,Very good persona and helpful,521fd36d-ea98-4296-b578-2914b4fbef19,,07/08/2023 20:20,07/08/2023 20:29,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
53f4c93f-393c-40a1-81a9-80b60342a035,Inbound,Returns,Service Centres Related,,b1f08183-8747-4548-86c4-154a6f1e4656,25/07/2023 20:59,07/08/2023 09:49,07/08/2023 09:49,07-Aug-23,BANKURA,Mobile,13999,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5bead596-79f7-4648-8cf5-c49023c8ca52,Outcall,Order Related,Delayed,,53738ef4-3d25-4baf-81f3-9afa48b7fc35,19/07/2023 07:57,07/08/2023 21:52,07/08/2023 23:06,07-Aug-23,SURAT,Books & General merchandise,195,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
c23327ff-84bc-4007-8fe4-47b2e3f002f1,Inbound,Order Related,Invoice request,,2feba9cf-e045-41ba-b93f-101b3e98c48f,,07/08/2023 18:48,07/08/2023 19:16,07-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
25405e30-03e2-4c22-bbc0-3d20302af7b6,Inbound,Returns,Reverse Pickup Enquiry,,4d5f909b-c2f9-4116-85e2-1ca92a4a444a,,07/08/2023 12:31,07/08/2023 16:35,07-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,1
47e8e69b-bff6-4b5b-b0b8-ddcc54c3bc73,Inbound,Returns,Reverse Pickup Enquiry,Worg productr Riturn this product and cace of Shopzilla ,281061c4-f882-431d-b391-2f8d90b560d1,,07/08/2023 16:44,07/08/2023 17:03,07-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d21c9926-b64f-41d8-a6ac-fef4f17e0ed3,Inbound,Shopzilla Related,General Enquiry,,80b32496-9059-41e3-bb55-190e91c0acbc,,07/08/2023 20:27,07/08/2023 20:28,07-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
bb6b8f02-3d5b-487c-ad89-54612eca183a,Inbound,Returns,Missing,,13510ba4-c5ba-46f1-95fa-077ece82f429,,07/08/2023 11:16,07/08/2023 11:19,07-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
00350cc3-92f6-4203-ada9-58ecea5fbe8c,Inbound,Order Related,Order status enquiry,,ef36c1dd-e684-4d7b-9811-db163674aa1a,,07/08/2023 16:12,07/08/2023 16:14,07-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
2bb27dc1-1673-42a3-a32b-87eed8b2bc0d,Outcall,Feedback,UnProfessional Behaviour,Very Good ,242f7c30-25f6-4536-ab4a-770540f250be,,07/08/2023 16:13,07/08/2023 16:34,07-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,2
e98b5eb7-08a0-45d6-9f22-277e02276d24,Inbound,Order Related,Order status enquiry,Great,99e14c07-5918-4616-bfbc-22b97dcd2d59,,07/08/2023 19:11,07/08/2023 19:13,07-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
99bbda5c-b510-44b1-90e9-394fe82f1696,Inbound,Order Related,Delayed,,acb44be3-e334-4ae7-a483-ac6710acaef5,,07/08/2023 20:19,07/08/2023 20:24,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
22cf60bd-8d61-4bec-8b5f-5c88977faa9f,Inbound,Order Related,Delayed,,4ebb0c3f-79d2-490c-991f-d0d7bfedd03c,,06/08/2023 08:25,07/08/2023 12:31,07-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,3
1b237ba7-466e-48c1-a9a4-e3cf3398b0cd,Inbound,Returns,Reverse Pickup Enquiry,"Raising request only, no responsibility for issue resolved or not.",9e046f68-f75f-4f8e-856d-ae96cd092554,,07/08/2023 07:30,07/08/2023 07:47,07-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,1
a1003297-a412-4795-b9d4-62cc2eaced77,Outcall,Order Related,Customer Requested Modifications,,ea451b73-a87e-47b4-905d-3dc3260298b9,,07/08/2023 13:20,07/08/2023 13:49,07-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
11344141-a1c6-4d21-a192-fe470a9c728a,Inbound,Returns,Return request,,cd3947e9-57a8-49ec-ad27-2e199e719c74,,07/08/2023 20:01,07/08/2023 20:06,07-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,4
53ad2361-b91a-4a8f-8a72-6f269e421e05,Inbound,Returns,Return request,Super ??     ,0ef0af67-0f20-4cb2-8fb2-b21266550147,28/07/2023 19:33,07/08/2023 08:47,07/08/2023 08:53,07-Aug-23,BOLANGIR,Home,449,,David Smith,Nathan Patel,John Smith,>90,Split,5
6285406b-85ed-4900-a601-ced2087b146d,Inbound,Returns,Fraudulent User,,df2ef00e-8a9b-4dc5-9e7c-09cc9516d89a,,07/08/2023 09:27,07/08/2023 10:33,07-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,4
276ad241-499f-472c-97d6-e9e0a6a0a225,Inbound,Returns,Fraudulent User,Need Other speaking consultant also.. most time not avl in Other speakers ,bad1b4ba-15f1-40c8-9fd7-b99db75c2ce3,01/08/2023 02:36,03/08/2023 19:19,07/08/2023 04:10,07-Aug-23,RAMANATHAPURAM,Books & General merchandise,195,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
b16b9b1d-7dfd-4f26-886f-b0035a5c787b,Inbound,Returns,Reverse Pickup Enquiry,,36dc3757-bc8f-459c-840e-9c4e55f8c7bd,,07/08/2023 11:07,07/08/2023 11:15,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
28058c3c-6dd9-4863-8720-a6cf35dda813,Inbound,Order Related,Delayed,,9223d492-82d0-4a30-9dcc-5dac7bf22e60,,07/08/2023 17:20,07/08/2023 17:20,07-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
aa2cc916-27ae-4ab8-8e23-e7f0c5730854,Outcall,Returns,Return request,,7a19e637-a181-4839-941b-fcff2a756d3c,,07/08/2023 23:50,07/08/2023 23:55,07-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,3
5cdbaf9f-8129-44e7-882e-709fb3ad87bf,Inbound,Order Related,Order status enquiry,Thank you for helping,caa7c843-33f1-48a2-91bf-cec9367a2bcb,,07/08/2023 09:36,07/08/2023 09:37,07-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
97333bf9-c9b2-483a-b4c8-11bff4524320,Inbound,Order Related,Seller Cancelled Order,,b5a47e37-146f-48fb-9b1e-81b87c1ef064,,06/08/2023 22:49,07/08/2023 04:53,07-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
91f0b5b8-c034-49f5-b5ae-c183ae045f92,Inbound,Order Related,Customer Requested Modifications,,87b870e7-24d5-4234-ab3a-b1880c05961a,,07/08/2023 00:32,07/08/2023 00:33,07-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
7d3c9230-c6c4-41d5-8521-0d7ca83e3712,Inbound,Order Related,Order status enquiry,,20c27ff4-d251-4f9e-941f-b628f79c13e3,,07/08/2023 21:29,07/08/2023 21:39,07-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0f07e99b-1039-4e0a-8daf-d1ff6e9aceb4,Inbound,Order Related,Seller Cancelled Order,,553e83b2-021c-4646-bd3e-181f34946b11,,07/08/2023 23:13,07/08/2023 23:16,07-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
bfb9be05-bfdf-4cf5-912b-e7aca12e7a08,Inbound,Returns,Reverse Pickup Enquiry,,f4e66afe-74bb-41b7-998c-ad6820156f3e,,07/08/2023 17:23,07/08/2023 17:37,07-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
a59a201e-fb3b-413d-be02-371fde32da33,Inbound,Returns,Reverse Pickup Enquiry,,30831cbb-35d7-4abd-a7cf-85f24d602695,,07/08/2023 13:22,07/08/2023 13:29,07-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,4
c184dbdb-a06a-4c7b-936f-ba8e6e86ea45,Inbound,Returns,Reverse Pickup Enquiry,,43b3292b-a74b-4854-81ce-139a809ce0d4,04/07/2023 22:47,06/08/2023 14:27,07/08/2023 12:47,07-Aug-23,NAWABGANJ,Books & General merchandise,1099,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
1c7a3122-d60e-4eb5-a44c-8fed6a1d40ba,Inbound,Returns,Reverse Pickup Enquiry,No,5a329752-8d6b-43ca-baeb-ba83fd5a1995,,07/08/2023 12:13,07/08/2023 12:14,07-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
6fc4f5c9-d995-4800-a475-8537294487ff,Inbound,Returns,Reverse Pickup Enquiry,,61a1f3ae-e492-420b-af85-d18a1d81f69f,,07/08/2023 15:59,07/08/2023 16:23,07-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b2feb031-6523-463c-b2ec-c72876cf8d00,Inbound,Order Related,Delayed,,f89e8caf-0357-4325-aa1b-0736c38b27ad,29/07/2023 14:04,07/08/2023 10:17,07/08/2023 20:45,07-Aug-23,ETWAH,Electronics,349,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
a1e73e2a-b024-473e-a7e9-76b53476137c,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved issue is pending since 12 days refund the amount ,8710d8b1-5d25-4b73-9110-32d825ae9640,,06/08/2023 22:22,07/08/2023 13:37,07-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,1
c823f2a9-9583-4c1f-8e75-ef1e9da2c6f0,Outcall,Returns,Return request,,3b3ee4f7-f904-4db1-86d3-9ee8eb83db0c,,07/08/2023 19:23,07/08/2023 19:26,07-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b9ce7eeb-403a-4b94-854f-35a817c42f24,Inbound,Order Related,Order status enquiry,,2dae3f92-2d0d-42b9-9ead-493384e4bd3d,31/07/2023 23:34,07/08/2023 21:14,07/08/2023 21:15,07-Aug-23,JAMSHEDPUR,Furniture,1079,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
d996780c-11f9-454a-b86f-3ff524d204b2,Inbound,Returns,Return request,Customer support executive girls behavior is very great so I am very very happy of her work. ,800bb1d4-22b8-4821-9df2-d0397036cb97,,07/08/2023 12:27,07/08/2023 15:27,07-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
3e0bd00a-f9ec-4084-8b4f-e4f9d94efdf9,Inbound,Feedback,UnProfessional Behaviour,,30d0cffc-bf15-4680-b46e-cbc77223013a,,07/08/2023 21:01,07/08/2023 21:10,07-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
d16beb97-b6a6-4e31-8363-0211f713094d,Inbound,Feedback,UnProfessional Behaviour,,48d91275-79a2-42f7-b3d9-68f8809e7672,,07/08/2023 22:00,07/08/2023 22:04,07-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
926b3802-1559-49a9-84e2-9b638a83867d,Outcall,Returns,Return request,customer care executive was good,7dd59fd4-4b4f-4c5f-9135-170c0a6f9217,,07/08/2023 22:34,07/08/2023 23:40,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
1ae98f11-63d2-4c23-ac55-884e396e3192,Inbound,Product Queries,Product Specific Information,Good ,17914c75-bb34-400c-a39d-dc9847cedf0c,,07/08/2023 17:34,07/08/2023 21:14,07-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
17605033-a25c-417c-9cd5-964639549725,Inbound,Returns,Reverse Pickup Enquiry,My request is not resolved ,a2bec106-672f-42df-95dd-ad65c3494567,,07/08/2023 13:58,07/08/2023 14:38,07-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,4
e1e83994-bad0-44de-b719-1aa646911948,Inbound,Returns,Wrong,,df8dc66c-df75-4927-ba78-29a0d99db27a,,07/08/2023 15:06,07/08/2023 15:10,07-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
ef2a6baa-a4f0-4f21-95b3-6ff3a2804102,Inbound,Order Related,Order status enquiry,Thank you ,a941038f-2737-4995-9cde-2192d1e2d02d,24/07/2023 11:39,07/08/2023 11:31,07/08/2023 11:34,07-Aug-23,PAITHAN,Electronics,1299,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
0bd7a957-f1e8-4809-bb4a-575eb4568958,Inbound,Returns,Service Centres Related,,c405384c-9f52-47cd-b18b-0e20568a5514,,07/08/2023 13:02,07/08/2023 13:06,07-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
aadf7395-3a17-4356-a120-c6973ecbd8a0,Inbound,Order Related,Customer Requested Modifications,Plz give full authority to consumer to write their proper address to reach your products with out any problem and reach to everywhere  ,4370e45f-dee6-4632-a207-3b194417f285,,07/08/2023 16:43,07/08/2023 16:47,07-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
ac60e002-15ee-4950-93e6-4cb75c49ad32,Inbound,Shopzilla Related,Signup Issues,,4a450c7b-b596-405d-8ddb-cf52d53a684b,,07/08/2023 20:22,07/08/2023 20:26,07-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
832a697b-ea86-4855-96d6-3f5edeae9c16,Inbound,Order Related,Delayed,,60d412c8-6e5a-4dd7-a91d-3a6a1076641a,,07/08/2023 15:50,07/08/2023 23:33,07-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
10b42507-ef04-43c7-89bc-ac356d146b5e,Inbound,Product Queries,Product Specific Information,Please provide cash on delivery with partial amount of cod,f774bb25-a7f0-4273-a993-5c1506119213,,07/08/2023 16:28,07/08/2023 16:43,07-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
4824d321-18db-4efd-a804-2cb2a0d2c9c0,Inbound,Order Related,Order status enquiry,,48274432-c1af-4b08-894f-52594349a750,,07/08/2023 14:14,07/08/2023 14:14,07-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
2d593b87-0ee4-4ad6-96e5-8bdea5443628,Inbound,Returns,Return request,,f0c81ca1-4635-44c6-8e6d-2e94ff1386f4,,07/08/2023 13:44,07/08/2023 13:50,07-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,4
6d2d1ba8-ba67-48e4-bdbd-78c854ffeb66,Inbound,Returns,Fraudulent User,Nice experience and helpful person ,83e75329-1e03-457a-892a-bef6675d2eff,,07/08/2023 15:13,07/08/2023 15:16,07-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
c0a0f621-3641-4fa1-a8a9-615b7ca4d121,Inbound,Order Related,Invoice request,,dd6323b7-6f6b-4fc7-b66f-81844437f032,,07/08/2023 23:03,07/08/2023 23:04,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
32e5456d-343a-4971-a27f-e5f562960bb5,Outcall,Returns,Service Centres Related,,d0d4c4b4-76d0-44c5-9552-b34b30189ede,05/05/2023 20:41,06/08/2023 17:41,07/08/2023 19:07,07-Aug-23,PASCHIMI SINGHBHUM,Electronics,16399,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
877b9334-8e96-49f0-b9e8-e2f8ca0ae453,Outcall,Order Related,Delayed,Excellent,4b245e0a-6cef-4cad-94b2-8c67e5420086,28/07/2023 13:00,07/08/2023 13:34,07/08/2023 13:51,07-Aug-23,SURAT,Affiliates,214,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
eb56f798-6517-4cb9-80d9-f0984862781b,Inbound,Refund Related,Refund Enquiry,Nice,5662e10f-bd4b-437e-8dc4-be255af835fd,,07/08/2023 15:31,07/08/2023 15:33,07-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
30d0ab03-a676-4602-9a4c-e6f01c652d7b,Inbound,Returns,Reverse Pickup Enquiry,,70947a81-510e-4f61-a6c5-8b5b4886692a,,07/08/2023 16:17,07/08/2023 16:31,07-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
1c417793-e3fe-4411-938a-6c87b12c5aac,Inbound,Returns,Reverse Pickup Enquiry,,c42a8f5f-fadd-45ba-88ba-d87c1f77a22a,,07/08/2023 18:07,07/08/2023 18:09,07-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
9bd70420-c6da-458e-a46a-014372068283,Outcall,Order Related,Seller Cancelled Order,,ee4e71d4-2872-4af6-bd8d-f25fd75d2d55,,07/08/2023 23:04,07/08/2023 23:23,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
9a963e41-969d-42f6-b792-fc9c505f286d,Outcall,Order Related,Delayed,But not provided all update regarding product delivery ,1daf02ab-4850-4639-b8ea-14022092d71b,28/07/2023 18:40,07/08/2023 18:55,07/08/2023 18:57,07-Aug-23,AMBALA,Books & General merchandise,649,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
817d77ba-464b-4c2f-aadc-759d78398c72,Inbound,Order Related,Installation/demo,,92d5a8ad-f35a-41bb-94fb-cf25079f5dde,,06/08/2023 14:19,07/08/2023 10:41,07-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
9be1dce1-cc4b-49cc-927d-753cec0ee667,Inbound,Payments related,Payment related Queries,,4f9d5491-9ed1-498a-9200-abe7f1ebb2bb,,07/08/2023 10:27,07/08/2023 10:31,07-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a4008901-ab5e-4074-80b0-65da7050a778,Inbound,Returns,Reverse Pickup Enquiry,,cb97341b-6868-4c6e-a588-167f09f7244e,,07/08/2023 13:12,07/08/2023 13:13,07-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
dc30013c-fb27-4a1d-ab22-3a169b6f8675,Inbound,Order Related,Priority delivery,,7185fede-724d-4611-b81e-37cb6e787252,,07/08/2023 13:42,07/08/2023 13:44,07-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
225047d9-ae19-4d22-96f6-bf62f33dbfca,Inbound,Returns,Reverse Pickup Enquiry,,084b1e79-f192-45d4-b75e-49f27b63976f,,07/08/2023 16:07,07/08/2023 16:54,07-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
fd6c6581-5aff-4c37-90b4-3ee6ed1e4edb,Inbound,Returns,Service Centres Related,,2a1f7433-76f0-4156-ba36-2fb9a574ac5c,,07/08/2023 18:19,07/08/2023 18:25,07-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
96199470-2ca9-4a77-87e9-db0ce27bb740,Inbound,Returns,Reverse Pickup Enquiry,,feace446-adc2-41ec-ab41-ba55f603fa07,,07/08/2023 19:07,07/08/2023 19:12,07-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
5d45f0c8-f4fe-4ce5-baef-01f32c06beba,Outcall,Order Related,Delayed,,7a900fff-d2de-4997-8d03-477280ba9ceb,,07/08/2023 13:03,07/08/2023 13:46,07-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
e60d52f9-78c8-414a-bae9-96d5920248bf,Inbound,Feedback,UnProfessional Behaviour,,5b8ac490-112f-4769-b0b1-c690b3843f10,,07/08/2023 11:27,07/08/2023 12:42,07-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,4
ccd58387-002d-46a8-8986-c4a734712bab,Inbound,Shopzilla Related,Shopzila Premium Related,,90b123f2-7cd8-4ee3-88cb-eb20162cdead,,07/08/2023 21:07,07/08/2023 21:08,07-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
4a013aa7-930b-46e3-b18b-a186d6995f09,Inbound,Returns,Reverse Pickup Enquiry,,0e9ffe29-a396-4ba7-b8dc-3f4779f3585e,,07/08/2023 14:03,07/08/2023 14:04,07-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
b1421c94-b2b1-4063-9c0c-2063fdfe0d90,Inbound,Returns,Reverse Pickup Enquiry,,64661f76-51e3-4e4f-a4bc-0cfaf18911af,,07/08/2023 14:16,07/08/2023 14:16,07-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,4
eece1cf7-50bf-41ab-b820-efbb3263a2e2,Inbound,Order Related,Order status enquiry,Can't understand my problem ,4cc9622d-dc71-423a-8d7b-962da3cfe8ac,,07/08/2023 17:32,07/08/2023 17:34,07-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
9d75c41f-200b-4940-8f78-8ea9a642a5db,Inbound,Returns,Reverse Pickup Enquiry,,ce8486bf-0532-41e9-93c2-c08899bd9b4d,05/07/2023 14:32,07/08/2023 15:56,07/08/2023 15:59,07-Aug-23,MUMBAI,Furniture,10999,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
1bd4b1fe-a165-4f6e-beeb-4de27ad688e9,Inbound,Order Related,Priority delivery,,803dd84f-d107-43fb-b77d-c61f2ba94201,,07/08/2023 12:23,07/08/2023 12:24,07-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
be394d33-65b4-42fa-b342-2cdc1fc79ed8,Inbound,Order Related,Delayed,,e97419d7-75f8-45f1-8a08-f4f5e574a324,,07/08/2023 16:27,07/08/2023 16:31,07-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
f7779561-9c35-4285-baa9-30384db2e275,Inbound,Returns,Reverse Pickup Enquiry,agent does not take my query not resolve ,c02d4fbc-becb-4832-9dbc-be015150cdd3,,07/08/2023 08:44,07/08/2023 10:24,07-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
da19efe5-5874-4c60-81d3-f532878fe901,Inbound,Product Queries,Product Specific Information,,75032e14-48fa-4917-934f-84b83e9a58e6,,07/08/2023 12:32,07/08/2023 12:34,07-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,4
62b959c7-b32a-435f-95ee-9290f9d3edcc,Inbound,Shopzilla Related,General Enquiry,,b6e77aad-42f9-454c-b640-bdfa842012ee,,07/08/2023 14:49,07/08/2023 16:03,07-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,4
745cc536-1044-4f52-ac04-20abcb5158dc,Inbound,Order Related,Seller Cancelled Order,"My order Order  has been cancelled without any valid reasons and this will ruin the image of your brand. Your services related with order delivery is very poor and time taken. Without any view of customer's concern you people have cancel my order while it was so important for me. In view of above, I want to complaint against responsible persons and keep me update what actions have you been taken ? What is the customer right about their product delivery issues?",bfbb0167-55a1-493a-a56b-63a34f74eb0a,,07/08/2023 14:46,07/08/2023 19:34,07-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
eb51c244-d62d-470c-8599-f223e4889f3f,Inbound,Refund Related,Refund Related Issues,Nice help I am happy,53c5d06b-8899-4122-b33d-4633a5c52aee,,07/08/2023 18:02,07/08/2023 18:19,07-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
f31a2fe9-6978-4cd1-bd41-ed2279f6be0c,Inbound,Shopzilla Related,General Enquiry,,c3edf13f-d59a-47e5-9a34-c663c53a4151,,07/08/2023 20:38,07/08/2023 20:39,07-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
ba991dc9-1eec-4229-b2ed-b71ce4ac7a8b,Inbound,Returns,Return request,Am happy ,f03c86e4-3f0b-4ec5-a8f0-a8eac212eba9,,07/08/2023 08:44,07/08/2023 08:47,07-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
3e46fd60-4620-4630-952f-288bc28afadc,Inbound,Returns,Reverse Pickup Enquiry,,5fcf9888-fd48-4338-9c58-ef157435458e,,07/08/2023 11:49,07/08/2023 12:06,07-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
18ff8b59-4bfe-4935-ae3d-898aa5b6cec0,Inbound,Returns,Reverse Pickup Enquiry,,f801bdc0-2d96-489a-b183-714b2e172021,,07/08/2023 17:20,07/08/2023 17:31,07-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
0776a712-b92f-420a-9b11-ab8f1c91daf0,Inbound,Returns,Reverse Pickup Enquiry,,ffd72e6e-99f4-4986-afc2-b8011c6cca47,01/08/2023 19:46,07/08/2023 17:04,07/08/2023 17:37,07-Aug-23,NEW DELHI,Books & General merchandise,30,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
66314e98-ee36-4fd5-a9bf-9ef98a5c7089,Inbound,Order Related,Priority delivery,Tv still not replaced,4a3bd2c8-df92-4bdf-801f-d3c1f80819c8,15/07/2023 23:25,07/08/2023 13:52,07/08/2023 13:56,07-Aug-23,NEW DELHI,Home Appliences,22999,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
bf74740d-8e1e-4bf6-a8ea-999ea60ad395,Inbound,Order Related,Delayed,Bad service Shopzilla,aebc6c4f-35c4-46d1-ac5e-4318a5e8315a,,06/08/2023 15:45,07/08/2023 09:40,07-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,2
192d9254-1899-4734-9f1c-5a71b485961c,Inbound,Returns,Reverse Pickup Enquiry,,4d6640f3-9792-4c49-a618-08c3094d331a,,07/08/2023 00:21,07/08/2023 00:25,07-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
15fe7b93-fdff-466d-b9c0-7c45a07b20fe,Outcall,Returns,Return request,,23d004e3-866e-4e3f-a9d7-ce7e79ed2369,,07/08/2023 15:12,07/08/2023 15:54,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
0f367cb4-184d-4594-ad24-23fa6f67220e,Inbound,Returns,Reverse Pickup Enquiry,,d7cf8173-f405-4267-b9dd-09f97318e822,,07/08/2023 21:07,07/08/2023 21:11,07-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
77872a2a-d05e-42b5-b11a-b9bbb639353a,Inbound,Returns,Reverse Pickup Enquiry,,0058ad77-6897-449f-9e11-b0773254ad9e,,07/08/2023 08:21,07/08/2023 08:22,07-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0fe3e3da-d92d-4b10-867a-97cac8576dba,Inbound,Order Related,Delayed,,31e42660-2daa-45df-8213-0f507567544e,,07/08/2023 08:35,07/08/2023 08:41,07-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
f1268e22-a402-4f51-9bf4-99d7136c0855,Inbound,Returns,Service Centres Related,,9efd66d5-83f3-4ab4-990f-6dcc1d12faa9,,07/08/2023 16:37,07/08/2023 16:41,07-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
7376b0e4-60a4-49ec-b9a5-06c9d98ee846,Inbound,Returns,Return request,,865d7378-501e-43f5-8c9e-676d8e0dd98b,,07/08/2023 17:14,07/08/2023 18:05,07-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
0e998063-7bfa-4f90-8943-3c34730bd9fd,Inbound,Returns,Service Centres Related,,1185541b-85ae-4531-ad3f-073d8ef43da9,,07/08/2023 18:14,07/08/2023 18:22,07-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b460b8c1-ac4a-48c7-b493-6aedee377c1c,Inbound,Returns,Reverse Pickup Enquiry,The costomer care agent was very good ... Has good knowledge and also very easy to ear ,3029f997-0bff-4c19-803c-43175e1d0e07,,07/08/2023 19:48,07/08/2023 19:50,07-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1f7525d2-afef-4630-8e61-07eb63ec8eb6,Inbound,Order Related,Priority delivery,,2c5b4fca-e508-445e-a4a5-6010ccd34754,03/08/2023 13:18,07/08/2023 18:05,07/08/2023 18:06,07-Aug-23,CHANDANNAGAR,Home,221,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
18953571-69ce-45b1-9805-72775b63503f,Inbound,Returns,Return request,No,160ca4e2-3db3-49ab-808a-2ee96078b9b6,,07/08/2023 14:13,07/08/2023 14:24,07-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,3
ff26f3df-54ec-45f3-9737-72529e51fb98,Outcall,Order Related,Customer Requested Modifications,,17195c36-e85e-41b5-be3e-c79eaddd2891,,07/08/2023 16:23,07/08/2023 16:33,07-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
8a0a699f-ffc3-4d29-9220-67c01c3539e7,Inbound,Returns,Technician Visit,,1ca0e795-745a-4099-bfa5-e617d5c21dcb,,07/08/2023 23:12,07/08/2023 23:17,07-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
e71f9e72-a2a2-4393-8cd3-e4a12bbf5420,Inbound,Order Related,Delayed,,a46648c8-6f51-4738-961d-0b41d4432c82,01/08/2023 19:50,07/08/2023 12:10,07/08/2023 12:12,07-Aug-23,JODHPUR,Electronics,57990,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
33445c5d-3905-4768-bf8d-6b4828612ce4,Inbound,Order Related,Delayed,,82c8a539-bddf-4f39-87e6-92c6880901ca,,07/08/2023 00:18,07/08/2023 00:20,07-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
dbb59485-2e16-443f-be36-6025b7500f12,Inbound,Order Related,Delayed,,932ac9a9-2500-4c10-a475-471bc5cb0cb5,,07/08/2023 06:35,07/08/2023 15:27,07-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
ff07be7b-d984-49bf-9f06-16f8e816d934,Inbound,Feedback,UnProfessional Behaviour,,45d4ebc1-ac48-4429-96ae-05da8a8c9f68,,07/08/2023 14:19,07/08/2023 14:40,07-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
00abee15-2a4f-4ea4-8db1-f3eb198decee,Outcall,Returns,Reverse Pickup Enquiry,,fc5b0a33-b379-4487-b84e-a13897667b97,,07/08/2023 14:57,07/08/2023 15:14,07-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,4
a8478f62-aa2d-447e-8f17-246a4bfd5095,Inbound,Product Queries,Product Specific Information,,2df40425-300a-4328-9d76-c7aaa5640d51,,07/08/2023 00:27,07/08/2023 14:48,07-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
e810359e-e147-4b2a-b73d-c1239646c350,Email,Order Related,Installation/demo,,78d3fbbf-299f-42d5-82b3-6578883dcb22,,06/08/2023 20:32,07/08/2023 08:14,07-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
c07e2930-0212-49e5-9b68-8d1f48688dcd,Inbound,Shopzilla Related,General Enquiry,,8b17f2f7-d435-467b-8d31-4d72c81deeea,,07/08/2023 00:46,07/08/2023 00:59,07-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,3
8b3f4578-02e6-4dd4-a813-4a6b6524384e,Inbound,Returns,Fraudulent User,,a1f057d1-15b3-4b08-ab30-7b615a985a46,29/07/2023 14:59,07/08/2023 10:40,07/08/2023 12:12,07-Aug-23,JAIPUR,Electronics,1799,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
51902799-5456-4cd5-9c49-3f672f916600,Inbound,Order Related,Order status enquiry,,d4ea229b-4ad8-4582-9fa1-5d1c5f2e2b99,,07/08/2023 13:03,07/08/2023 13:13,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,3
a9886b57-60ae-48e8-ae54-88f9a5229036,Inbound,Shopzilla Related,General Enquiry,,4a206a7c-8e6e-4346-882d-beb93fda7893,,07/08/2023 14:00,07/08/2023 14:17,07-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
3ff49b04-b911-4bb2-93a0-c82547a6f289,Inbound,Refund Related,Refund Related Issues,Very bad service and quality my problem is not slolve im not happy,4edcf2ae-025a-4214-9ea5-219808a36026,09/07/2023 12:36,07/08/2023 06:29,07/08/2023 14:38,07-Aug-23,SIDHI,Mobile,11999,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
2397644c-f517-47c1-855b-85f802d6a989,Inbound,Returns,Reverse Pickup Enquiry,Product quality was not good need refund kindly help ,90210ce6-c40c-4dd7-af77-2f944900d449,,07/08/2023 11:48,07/08/2023 12:12,07-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
c832b50c-22c3-4b00-b3ea-f84433fed378,Inbound,Returns,Return request,Make policy so that customer can change his mobile number easily,22646e6c-c48d-4a50-a0e6-e85ed98af4f0,,07/08/2023 19:17,07/08/2023 19:38,07-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
d89e5de6-e279-4930-8926-cbac9d3df9a9,Inbound,Returns,Reverse Pickup Enquiry,,3bd159a4-a252-484d-8a0b-d3b065643955,,07/08/2023 19:16,07/08/2023 19:20,07-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
c1315bf8-b6bd-45b0-9d1c-67171552016a,Inbound,Returns,Reverse Pickup Enquiry,,b0898f16-485c-4715-a086-9de78c12591f,,07/08/2023 16:18,07/08/2023 16:24,07-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
867f45d4-b33a-4b1c-ac52-485fdc8651b7,Inbound,Refund Related,Refund Related Issues,Good ,c0d761d1-3f10-48ab-83d2-30792cead2cc,,07/08/2023 17:19,07/08/2023 17:21,07-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
ef7a5b67-b9c2-4393-af99-810fb75975c4,Inbound,Returns,Reverse Pickup Enquiry,,0bc4333b-3f95-4eae-a317-bc5da81589ac,,07/08/2023 17:11,07/08/2023 17:14,07-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
beb69d1d-2748-4fee-aae2-0d0031cba038,Email,Refund Related,Refund Enquiry,,a193f938-cce5-4476-87bc-27ad2da097b0,,07/08/2023 17:06,07/08/2023 17:26,07-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
e286705a-e120-4d15-a02e-1e1e7f07c9e0,Inbound,Order Related,Order status enquiry,No,b8ce2724-6b50-4454-b6cd-74af6760b7a9,,07/08/2023 21:41,07/08/2023 21:42,07-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
ade9c16d-57cd-40fa-b86d-dd699a8161d5,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved till now and it's been 12 days,76240861-52e0-4a1a-9703-234f6f7d5a12,,06/08/2023 10:27,07/08/2023 09:06,07-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
02191b27-0e2c-45ce-b6e1-a7d9ed26886d,Outcall,Order Related,Delayed,,54ba8e21-79e9-482f-9642-79d3872805a5,,07/08/2023 19:46,07/08/2023 19:51,07-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e3f3f613-d958-4df5-9e7b-28159aaf3eda,Inbound,Returns,Reverse Pickup Enquiry,,7b5bf4cf-26a1-498f-b720-30c4aad77772,,07/08/2023 18:53,07/08/2023 19:22,07-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
70cda09a-92cc-4cd2-b15f-68dd8a4ee663,Inbound,Order Related,Delayed,Very good resolve and voice also clear and can understand my issue,af240392-3ba3-4531-8f73-7f64823f07a2,28/07/2023 11:00,07/08/2023 10:10,07/08/2023 10:12,07-Aug-23,GOALPARA,Home,3138,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
f52c4cfe-8600-4004-8010-3732b639db74,Inbound,Refund Related,Refund Enquiry,Thank You,47e99b9d-fc4c-4ce8-a42f-b32f960779c2,,07/08/2023 10:56,07/08/2023 10:59,07-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
e833b24e-ca6e-4b81-875f-24d1e2c3ce23,Inbound,Returns,Reverse Pickup Enquiry,,94c0ba78-0378-4287-8bc6-d3a98b5ba6d0,,07/08/2023 15:29,07/08/2023 15:42,07-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
a66d0c8c-25c5-41f9-b268-b285b7165579,Inbound,Returns,Return request,,99eb3863-1f32-456f-90c0-8f16b125b0f6,,07/08/2023 23:16,07/08/2023 23:23,07-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
6eb1b59f-1d8a-4496-a124-755e21e52611,Inbound,Order Related,Order status enquiry,,3ea40203-e5d2-4271-89e4-b98311a105c1,,07/08/2023 17:07,07/08/2023 17:09,07-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,2
34316d4f-01f9-4126-8817-0c6893949954,Inbound,Returns,Fraudulent User,,d6c13530-ebcb-42e2-a66b-18cbc82b992b,,07/08/2023 12:51,07/08/2023 12:51,07-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,4
b821b1c4-86b5-4db0-b90f-96c8e1f480a2,Inbound,Returns,Reverse Pickup Enquiry,,e29a393e-c93e-4a69-a80e-6511c8796985,,07/08/2023 17:37,07/08/2023 17:41,07-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
254a72ca-c6ed-41cc-9e80-5dd70ebd7dc3,Email,Refund Related,Refund Enquiry,No refund received till nowCustomer service calls are not available & then I got to hear music.pls assistI'm a plus member ,23c0e3f4-5181-4819-ba5f-c49412403f41,,07/08/2023 19:06,07/08/2023 21:16,07-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
cc925d19-807f-4938-a7ff-3e2dd77a22f6,Inbound,Returns,Fraudulent User,,017651e3-ad9d-4d3b-8a47-549470c8fa75,,07/08/2023 20:16,07/08/2023 20:21,07-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
12c6318f-2e81-4c22-980d-72e30986b9bb,Inbound,Feedback,UnProfessional Behaviour,"Hello, I was able to speak to the right person on thrid attempt the first two were not responsive don't know why but I am happy that the representative on third call she was well knowledge and ability to provide resolution, thank you! ",6b82438f-463d-422f-a8f9-28f8fb498e81,,07/08/2023 11:07,07/08/2023 11:11,07-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
28a892e7-30c8-499f-ac73-8627af973210,Inbound,Order Related,Installation/demo,,5abd1990-102b-4cbc-a3e2-6c1c8d1eb7c6,,07/08/2023 13:01,07/08/2023 13:03,07-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
5a62fc5b-69f1-497f-aab2-be24e3462296,Inbound,Returns,Reverse Pickup Enquiry,Sweet voice.. ,61a0e9ca-060f-4d1c-abf9-60aadadcf360,,06/08/2023 17:20,07/08/2023 08:06,07-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
a9deb300-a97e-45c8-8a41-09b76f029e91,Inbound,Returns,Return request,,cae9b9b2-928a-4523-9451-ba83d5be2780,,07/08/2023 08:02,07/08/2023 18:47,07-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
84d692ee-ba3f-4535-8d0a-ca6449f40488,Inbound,Returns,Fraudulent User,Thanks ,533aa00f-9a24-471e-9911-8db6e38db9b2,,07/08/2023 22:17,07/08/2023 22:37,07-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
89362cef-7efa-4e72-bb01-edfdb2e6b5f8,Email,Refund Related,Refund Enquiry,Very good pl try to refund amt as soon as possible ,a0d78356-2e18-49e2-b81a-dc1008bc4acc,,07/08/2023 19:26,07/08/2023 20:07,07-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
55787a72-8f1d-4845-94ae-d1fdf40fa4df,Inbound,Order Related,Order status enquiry,,98ea6bad-886c-4444-bb1c-8dd72529950d,,07/08/2023 16:44,07/08/2023 17:08,07-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
80783568-6983-4bf5-9672-0e3cc99d1286,Outcall,Cancellation,Return cancellation,Zewra smart watch battery is no work long time pleaseReturn watch ,ef3e0762-1ef1-4955-b982-ccf01719d2d3,,07/08/2023 11:02,07/08/2023 11:10,07-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
16a8f41b-cebb-4adf-9d8f-95b19796384b,Outcall,Product Queries,Product Specific Information,,39049692-b202-4101-8edd-d17db547dd4a,,07/08/2023 19:46,07/08/2023 19:49,07-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
fe0632fa-b224-48a3-b57c-6da98ff9bc85,Outcall,Returns,Return request,,a4fc6547-d7e3-4e5e-990d-d78d028fbace,,07/08/2023 22:13,07/08/2023 22:15,07-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
0934ff90-b0e4-4930-87f0-7c6565e72fee,Inbound,Returns,Service Centres Related,,5373e602-31d3-4932-9c62-67a745741555,20/05/2023 16:24,07/08/2023 09:13,07/08/2023 12:57,07-Aug-23,VISNAGAR,Electronics,699,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c43f8f71-6fb2-4b54-86ee-a566a31467e7,Inbound,Product Queries,Product Specific Information,,bf1b8635-904c-438a-a220-bff24fc12bb4,,07/08/2023 14:44,07/08/2023 14:46,07-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
8f3ef024-669d-45ea-9fb4-dbbaf35b5110,Inbound,Order Related,Installation/demo,Good ,42dcb46d-28f4-4efa-9fcb-6288ec6ad24b,,07/08/2023 08:07,07/08/2023 08:15,07-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f58d853c-c474-43e5-8992-c7111bbb2dbb,Inbound,Returns,Return request,,e7e139c7-f51a-4d7f-aa70-3ee9b28a42d9,,07/08/2023 12:09,07/08/2023 12:20,07-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
5a36f9f5-6bf9-43cb-a4e8-33585dcc7066,Email,Refund Related,Refund Related Issues,,257244e2-2253-4a43-9546-d79604412a75,,07/08/2023 16:43,07/08/2023 16:43,07-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
66d0a732-d807-49d0-81c2-24a73713fa22,Inbound,Order Related,Priority delivery,,62a3fdda-158a-42e4-a1ee-1c42d78ee5e1,,07/08/2023 16:34,07/08/2023 16:35,07-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
db9637f6-b790-487a-8725-1c566385c93e,Inbound,Refund Related,Refund Enquiry,,964e1e3d-5116-4b18-96a3-199702f46091,,07/08/2023 18:11,07/08/2023 18:45,07-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
3bcb6cc7-13ea-4b38-9651-2bab1c12657a,Inbound,Order Related,Order status enquiry,,d8d143bd-ef84-4441-81a0-fa1a74b1ee75,,07/08/2023 20:29,07/08/2023 20:30,07-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0a80f13d-4045-44d1-b689-dd6e95c538c3,Inbound,Returns,Reverse Pickup Enquiry,,e5eaac39-fd1d-465f-98af-c88415fab8ca,,06/08/2023 18:13,07/08/2023 11:46,07-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
d13f75cf-3757-4be6-95f8-296c5416e5db,Inbound,Returns,Reverse Pickup Enquiry,,bbec1559-7f31-42f5-b58a-d8fb3a2bfc7a,,06/08/2023 18:52,07/08/2023 08:14,07-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
9e84f412-d25d-468b-8e67-7c9f7087de79,Inbound,Returns,Reverse Pickup Enquiry,Good support ,6ebf917d-cb0b-4fe4-ae19-9040a9766997,,07/08/2023 07:20,07/08/2023 07:27,07-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
e129c13a-7446-41a1-ae21-9da0201efb44,Inbound,Returns,Return request,Thank for d co ordination,2f2b720e-bbeb-4ef6-8e24-ff67b9aa5dfa,,07/08/2023 14:06,07/08/2023 14:28,07-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
053f3821-86ac-408e-aa3e-af3917bbe017,Inbound,Returns,Reverse Pickup Enquiry,,f749f6e7-c616-4825-9a2d-a2a00eb00751,,07/08/2023 16:44,07/08/2023 16:45,07-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
6182baf1-66ab-4e2f-9e67-41771f65142f,Inbound,Refund Related,Refund Related Issues,Your app return help section doesn\u2019t work ,fa64a9e3-6c41-4cdc-a4a3-1fdb095d1daa,27/07/2023 18:54,07/08/2023 13:56,07/08/2023 15:32,07-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,699,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,1
ea532d0b-2725-49fc-ba26-22a7db764db2,Inbound,Returns,Reverse Pickup Enquiry,,15313a9b-241f-4285-9fd2-993ea2340a87,,07/08/2023 07:33,07/08/2023 07:40,07-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
fd15f0b6-99cc-4c39-a241-17b80627b9c3,Inbound,Order Related,Seller Cancelled Order,Solve delevery issues ,276f27c7-9d75-4398-9e25-addf85a01e24,,07/08/2023 11:11,07/08/2023 11:56,07-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
87c213e8-4616-4339-816b-d9e7b8376843,Inbound,Product Queries,Product Specific Information,,f2d7c757-4f88-4a33-b087-887aa369d486,,07/08/2023 11:54,07/08/2023 11:57,07-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
cd1aa15f-9b92-4275-89b6-d273e5e23338,Inbound,Product Queries,Product Specific Information,,7064ebe5-db1c-4b42-b574-e0d983220466,,07/08/2023 19:20,07/08/2023 20:20,07-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
2d83d9ab-fadb-4cfc-818e-e46ef58de162,Outcall,Returns,Return request,,a902d421-30f6-4369-babe-024a9ae93a76,01/08/2023 12:33,07/08/2023 12:42,07/08/2023 12:46,07-Aug-23,RAJGARH,Electronics,899,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
392025e6-ab38-4f28-883d-f59434152ea4,Inbound,Returns,Return request,,63b51f61-1761-4b69-bddf-75dd5d178a0a,,07/08/2023 23:04,07/08/2023 23:08,07-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
77951de9-d46e-4484-a7ef-e9520299c048,Outcall,Payments related,Payment related Queries,"Happy, thanks",80d10e53-195a-42b6-a91a-db633b9c1a59,,07/08/2023 09:07,07/08/2023 09:13,07-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
e78bcb65-b179-4423-bef9-7a1afb17cf23,Inbound,Returns,Reverse Pickup Enquiry,,7c8cc30f-ed69-4290-b23e-2799895208c0,,07/08/2023 16:15,07/08/2023 16:19,07-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
f113379c-16b9-4b1e-acce-fc0dffc9f7ec,Inbound,Order Related,Order status enquiry,Even your customer support manager did the false commitment and give me hope.,c0a93816-1b5b-45f0-b993-8ebec56b2c4f,,07/08/2023 16:35,07/08/2023 23:08,07-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
78b6358e-7b4f-4e4e-837c-1e84c5e8a987,Inbound,Others,Call back request,,822f7c36-d7d8-47ed-b33b-ce82a23eff40,,07/08/2023 18:47,07/08/2023 18:51,07-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,3
50373ad3-ba2c-4aa6-8b46-bfe2bdb529ab,Inbound,Returns,Reverse Pickup Enquiry,Please refund at time or say to deliver boy to come in time,d47fec59-f846-4d1e-bf22-b969758629bf,,07/08/2023 19:45,07/08/2023 19:48,07-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,4
101091b1-773c-497d-99b6-4abd3cabfbe0,Inbound,Order Related,Order status enquiry,,2c62e79d-204c-4e26-bdb4-15459fb9995d,04/08/2023 21:49,07/08/2023 09:28,07/08/2023 09:29,07-Aug-23,,Electronics,1299,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6b1a20dd-02a6-4327-b9d8-63ad0331f952,Inbound,Order Related,Order status enquiry,,c3220754-707b-447a-ab49-153cb710bd53,02/08/2023 09:43,07/08/2023 18:06,07/08/2023 18:09,07-Aug-23,GUNA,Electronics,1499,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
d2262f11-10ef-4570-9a3f-7a4ae2879e13,Inbound,Shopzilla Related,General Enquiry,Good response,c8378022-427b-4001-adc9-99b31df90794,,07/08/2023 19:05,07/08/2023 19:10,07-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
3fbb8882-b4b1-49aa-b933-d61d8d5c4171,Inbound,Returns,Reverse Pickup Enquiry,,64a75485-4a81-47c6-9a85-7f1899f930b1,,07/08/2023 22:07,07/08/2023 22:08,07-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
0dbbb0a9-37a7-4824-b964-edd3a06656e8,Inbound,Order Related,Delayed,Product should me monitored by the authority till it is delivered and must be cross checked. Otherwise it seems that Shopzilla is suppoting the fraud going frequently to customers as well as  legal action should be taken against the authority,d9d1b209-3ee7-4a44-a923-5ce5a69820a2,,07/08/2023 00:36,07/08/2023 00:41,07-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
4142a709-7b11-4995-87ba-fc459e60c8e1,Inbound,Returns,Reverse Pickup Enquiry,,bed66e90-b087-4db7-badb-3cc58171533a,,07/08/2023 12:10,07/08/2023 13:08,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
b5c3ae5d-e71c-4481-879a-a118bd81f228,Inbound,Returns,Reverse Pickup Enquiry,,642e164a-cbd4-4f96-8ded-8bceff9bd05f,,07/08/2023 15:47,07/08/2023 16:03,07-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,4
a493db95-0736-4b17-8530-e0c3a59d93cb,Inbound,Shopzilla Related,Signup Issues,,d9e497ef-2807-4bf2-9cba-dbb348a3a956,,07/08/2023 19:42,07/08/2023 19:43,07-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
e33c326a-141e-4ca0-abb9-a018739cfc55,Inbound,Returns,Reverse Pickup Enquiry,,b7fdad57-b17e-418e-a411-b740bc2d39e6,,07/08/2023 20:21,07/08/2023 20:34,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
5def05ed-9f8d-4b96-a39c-f59ab283c489,Email,Order Related,Installation/demo,,24dd6e90-f64b-41d4-982b-41afa6c9055b,,07/08/2023 15:57,07/08/2023 20:42,07-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,2
5890971a-4d0e-4d40-8450-f70beb4038a1,Inbound,Returns,Return request,,8dcd086d-52b5-44b0-aac2-e6f4751fff1b,04/08/2023 00:09,07/08/2023 00:40,07/08/2023 00:45,07-Aug-23,JAMSHEDPUR,Electronics,999,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
6e7ec86e-0a1f-4b7c-9b8d-1544c6aebccc,Inbound,Returns,Return request,,b63e0b4c-f63d-4aaf-a3db-cd1ae9afa51e,,06/08/2023 20:19,07/08/2023 07:07,07-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,4
7dc6b04f-011a-474b-9844-854e0d2662b6,Inbound,Returns,Fraudulent User,,cd6dd73d-3710-4a50-ac76-b3b3f5c9f914,,07/08/2023 12:05,07/08/2023 12:26,07-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3788d511-6124-4f9f-9410-011eaa5f084e,Inbound,Returns,Return request,,d558570f-4dec-41c2-bcf9-c9e2b7123c62,,07/08/2023 14:54,07/08/2023 15:07,07-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,4
95031f7b-1bce-43a2-bfa8-bf2515d50340,Inbound,Order Related,General Enquiry,First thing that you give wrong information about your products ok you mentioned that Spotify premium of 12 month at 699 is free with moto g 62 5g phone then I reedem it by the code which you provided then it done and asking about payment and I thought that it first debit and credit again but I lost my 699 ruppes from my account and it is still not credited in my account so it mean it is not free then why you mentioned that it is free. I talked to your customer care number 3 time your first customer care is saying that the payment should not be cut from your account let I check please keep on line then she cut the phone then I talked to other customer care he is saying there is not free anything then I talked to third customer care he is saying that it is free for new Spotify account not for older...what it is going on you mentioned detail wrong and cut my rupees in saying of free.what is free ...,998aa870-b5fb-4127-b07a-b4c5593cf3c3,,06/08/2023 23:34,07/08/2023 00:01,07-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
0a47947b-48af-4a5c-82ee-c5e9519c5c5b,Inbound,Returns,Reverse Pickup Enquiry,,4a2b10da-ebd5-4ad7-931c-61db607afc03,,07/08/2023 07:33,07/08/2023 07:37,07-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,1
09b0f8bf-a4b1-41ce-8d31-d5b40f19711f,Inbound,Order Related,Customer Requested Modifications,,1ab37bbc-504e-4687-b571-fc1b850aa16d,,07/08/2023 12:32,07/08/2023 23:29,07-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
b39d1108-6735-4ea3-811f-99c38cb37118,Inbound,Returns,Reverse Pickup Enquiry,,0af97f77-5609-4042-88b6-786b15342a4a,,07/08/2023 12:58,07/08/2023 13:03,07-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
689a58e7-5d1e-4453-aebe-87a55c6c7789,Inbound,Order Related,Installation/demo,,25ecf7df-be9a-4f00-b1fa-202688a2cd25,,07/08/2023 14:39,07/08/2023 14:43,07-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8e894c1e-c6f5-456d-b47c-5f70785f6809,Inbound,Product Queries,Product Specific Information,My borocekt,a4c33dcf-3301-493b-8b9c-8e9600ae92cc,,07/08/2023 16:22,07/08/2023 20:14,07-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
6b4cefc2-8371-41ca-bb5c-a153bfa84494,Outcall,Returns,Return request,,05edc069-7d88-486b-b596-4ce4bae41662,,07/08/2023 18:21,07/08/2023 18:32,07-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
124c7ecc-c5b5-40b9-b612-a4f884d735c9,Inbound,Returns,Reverse Pickup Enquiry,,9796c909-31d9-4c32-b2d6-ed3de965875b,,07/08/2023 21:32,07/08/2023 21:46,07-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
e65a2049-b047-413f-94a7-1bd48b6d90ba,Inbound,Returns,Reverse Pickup Enquiry,verry good rakesh sir my complent ,d947edd2-d734-40f7-b71c-ded6973fbda7,19/07/2023 01:43,07/08/2023 00:27,07/08/2023 00:29,07-Aug-23,DOHAD,Electronics,249,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
ea4392dd-a2e3-4c39-ba1b-1266faaff864,Inbound,Returns,Reverse Pickup Enquiry,,3c9410f6-58c6-4f32-b9fb-beb50f92fc4c,,07/08/2023 12:42,07/08/2023 15:45,07-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
08f05f71-2d23-4eff-b7af-ce3b987453e2,Inbound,Refund Related,Refund Related Issues,,1b59f660-a1ef-41fb-8812-1f1c0fa1535e,,07/08/2023 13:40,07/08/2023 17:11,07-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
edddb786-5251-4227-92e7-f191fd892a99,Inbound,Refund Related,Refund Related Issues,,c2d87ac4-ef89-410e-af3b-d7ad3cebdec3,,07/08/2023 17:09,07/08/2023 17:26,07-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
e42a6765-10f8-4943-ad6f-b064b78cb0a8,Inbound,Returns,Reverse Pickup Enquiry,It was overall good experience.,8d1a82e3-6d06-4f61-8aa5-05f8933be1f2,,07/08/2023 22:21,07/08/2023 22:27,07-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
8912f43c-fc22-4eaf-ac09-59711f11585d,Inbound,Returns,Missing,,1919e0be-63a2-4ed2-aea3-fac3a507c7fe,,07/08/2023 18:32,07/08/2023 18:33,07-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
ab111a9d-fc4e-4c2a-8e8e-3ac31ef86e05,Inbound,Returns,Reverse Pickup Enquiry,,3417f8c3-ca8b-4af4-a77b-dde8c02891ac,15/07/2023 15:48,07/08/2023 11:04,07/08/2023 11:29,07-Aug-23,,Home Appliences,14440,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
aee58b61-082f-4001-81d7-0dd5c96ca582,Inbound,Feedback,UnProfessional Behaviour,,272bcbd6-6964-4f29-b57e-8e7549020859,,07/08/2023 07:23,07/08/2023 07:32,07-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
71d3df5e-8f25-4b0f-95a9-d1ae020b49e0,Inbound,Payments related,Online Payment Issues,,a8d3d733-7e9b-4e72-b249-2fa71e3b5e12,,07/08/2023 09:47,07/08/2023 09:47,07-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
af757e2c-9703-488b-b941-64344bcd37c3,Inbound,Product Queries,Product Specific Information,,1643d90a-163b-48d9-82dc-af3dce541500,,07/08/2023 13:22,07/08/2023 13:24,07-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,1
a41a1c64-9c92-42e1-9e4c-fc631861f30e,Inbound,Returns,Reverse Pickup Enquiry,,3ad57278-d862-4120-a3ce-c1f92c67c207,,07/08/2023 16:00,07/08/2023 16:03,07-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
c65d8941-b38a-468d-b8e8-b1e280be2b14,Inbound,Returns,Return request,At the time of Conversation ....I thanksgiving to Executive .....and Shopzilla too.. mostly Executive is such a very nice person....  ,337caa4c-7e64-49a2-a148-ca873908b1bd,,07/08/2023 20:04,07/08/2023 20:10,07-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
75f4fbff-bb78-4c38-953f-ba9e979cdc17,Outcall,Returns,Fraudulent User, You will be a very good employee in future,b3785366-9013-4262-a52e-72591c95bd4d,,07/08/2023 14:07,07/08/2023 14:35,07-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
cd9d9df6-2931-4fc2-8225-6b42a513c184,Inbound,Product Queries,Product Specific Information,,7304bbaf-5aac-4eaa-98a7-2570e4784174,,07/08/2023 19:15,07/08/2023 19:17,07-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
17ffffe3-382c-4966-ac8f-6adc79c7aaf7,Inbound,Order Related,Unable to track,,de725cdf-16d4-4777-83d8-0e260794a913,,07/08/2023 07:14,07/08/2023 07:17,07-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
34ae7a41-74f2-4b2e-82b8-3bda2aac09e5,Inbound,Returns,Product related Issues,,e84c1fee-aee3-4c5e-9f87-e516970e6c36,,07/08/2023 10:12,07/08/2023 10:17,07-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
8f5c5f8c-3589-4510-bd26-a2e9c2b33e89,Inbound,Returns,Missing,BEST  ISSUE RESOLVE,8780d464-18d1-4c5a-aee3-abc93a5928a7,,07/08/2023 16:29,07/08/2023 18:07,07-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
c03a9ff1-1435-4f89-904c-9daf6ffec7d3,Inbound,Returns,Reverse Pickup Enquiry,,f59bc8c4-e88e-4242-85ee-4e6f15aaac46,21/07/2023 13:43,07/08/2023 20:20,07/08/2023 20:20,07-Aug-23,FAIZABAD,LifeStyle,299,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
44d9ac60-4567-44c9-9361-4d409ddb0e42,Inbound,Refund Related,Refund Enquiry,,87a47b3c-fc25-4cb4-890d-541502f8d097,,07/08/2023 13:34,07/08/2023 13:35,07-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
db1e8bb7-4cfd-461c-9e08-f307433dbae8,Inbound,Shopzilla Related,Shopzila Premium Related,Very good service ,00b7ffc5-7201-4a6b-93e0-b4704cd68063,,07/08/2023 08:09,07/08/2023 08:15,07-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
377a3e15-dee9-45fc-8999-a810954ef1dd,Inbound,Returns,Fraudulent User,,668e0b52-b9c0-474a-80b9-ab43c8ba8d8d,,07/08/2023 20:21,07/08/2023 20:23,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
4fc37bb8-03b6-4b32-9cf7-013ad3047b3e,Inbound,Returns,Return request,,91397df6-a658-4a90-a9d5-856fb0e1fb7c,,07/08/2023 15:30,07/08/2023 19:46,07-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
008a3167-212a-4f7f-b870-95362e70d6db,Inbound,Returns,Reverse Pickup Enquiry,,9dbc62e0-7ab5-4a83-acdc-2acf8b1f7f19,,07/08/2023 08:22,07/08/2023 12:17,07-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
da08d725-cf45-4c88-a830-573706216a14,Inbound,Returns,Exchange / Replacement,,b377775f-5bce-4be3-8e9b-7de5859fab74,,07/08/2023 11:17,07/08/2023 11:27,07-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7bc62406-da82-405c-a37b-0bbea81adb0d,Outcall,Shopzilla Related,General Enquiry,Nice ??,270634d2-124a-4aef-b1d6-e702cebcdbb2,,07/08/2023 19:00,07/08/2023 19:01,07-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
090e9033-2ced-41ba-8b01-722b6c343899,Inbound,Returns,Return request,,35207348-ec9f-4292-ba74-c10e12de9ffd,,07/08/2023 20:05,07/08/2023 20:37,07-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d3c1dc4b-46da-4455-899c-b345595fb0ff,Inbound,Order Related,Order status enquiry,,f45dce99-a89b-43c8-b821-fd66848b81fd,,07/08/2023 18:06,07/08/2023 18:12,07-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
798ec6d4-b25b-428a-89f7-3b4a0167e51f,Inbound,Returns,Reverse Pickup Enquiry,the customer support executive is very very good ,c3ce93e6-a8ff-43f8-8c13-941e7107e7b6,,07/08/2023 01:23,07/08/2023 02:21,07-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
b57bf728-cd24-448b-a39e-a73c13245af6,Email,Order Related,Installation/demo,,a29f2547-2eab-4e7d-a870-0e3b0e6565b2,,07/08/2023 14:43,07/08/2023 14:45,07-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
a2a99dcf-dd3c-4bf9-b189-53a710c6030c,Inbound,Order Related,Invoice request,,e3eaa55f-972a-4ed9-889a-441f766302d4,,07/08/2023 18:27,07/08/2023 18:43,07-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,4
99a25d09-3029-4fa9-b9f4-20f9e15b8050,Inbound,Cancellation,Not Needed,"I have talked with 2 senior executives till now. Names-   and   both from senior team. Even though being a fIip  plus customer I have not at all received proper treatment from them. Mr.   actually cut my call without informing when he could not solve the issue. Mr.   told us various things which were not at all useful and were just wasting our as well as company\u2019s time. The customer care person were good. They could not solve our issue and hence they did what was possible of them. But once the call was transferred to senior team, they were not at all able to solve our issues.",2ad802e2-60b9-45f5-8c1d-ff3fd13cd638,01/07/2023 15:21,07/08/2023 12:32,07/08/2023 12:54,07-Aug-23,BADLAPUR,Furniture,13897,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
18b4a915-7ccc-4110-a103-90303d569a1d,Inbound,Returns,Return request,,9ab399ba-252c-473d-a0dc-f2416ca845a6,03/08/2023 02:00,07/08/2023 23:35,07/08/2023 23:37,07-Aug-23,MUMBAI,Electronics,6999,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
ad27a5a9-74dd-46dd-8b7f-9cc884e2d3b4,Inbound,Returns,Reverse Pickup Enquiry,Very good ,8d7f6efb-6e7b-425d-bbb2-50cdd8adbaba,,06/08/2023 19:51,07/08/2023 19:26,07-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e87b2707-5697-4cc3-bbd4-a2050b89f31d,Inbound,Product Queries,Product Specific Information,,d76854bc-e8a4-4fb0-922d-48006d6e778e,,07/08/2023 13:47,07/08/2023 13:56,07-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d4698a02-2af8-4814-a85e-7586dcdeb2ba,Inbound,Returns,Reverse Pickup Enquiry,Pickup master hamko   tab ham call back kiye to customer care ki bhi response nhi bataiye hamko ,184349f9-e146-44ae-9531-4f520d7d45a0,19/07/2023 12:47,07/08/2023 11:58,07/08/2023 12:33,07-Aug-23,SASARA,LifeStyle,1709,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
9a91b6e4-7926-4f25-b25a-73b52e2bc0f0,Inbound,Order Related,Delayed,,33aee2a4-e5d0-46d7-8492-e7f2902f9e2a,01/08/2023 18:29,07/08/2023 09:52,07/08/2023 09:55,07-Aug-23,HYDERABAD,Electronics,999,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
200e7b4f-4549-469a-a91c-65d03a86e488,Inbound,Returns,Fraudulent User,"You've sent us a messageToday, Aug 07 05:20 AMDear Shopzilla, i got damage and defective item on 20july2023. Same day I requested for return and need replacement. My replacement order came on 25 july 2023but delivery boy denied for delivering. He told we have to come in their office for collection of item. Again he canceled our order. I complaind, and put a return request again , my replacement order again came on 27 july2023 but again delivery boy refused for delivering. And he canceled our order. I complained again. 0n 01aug showing my query resolved on your application. I again complained, i did not get any product. I was very disappointed, i need my refund. I again put complained for refund. Again delivery boy did not come for picking up my order and canceled my return request. I agained complained. Every time Shopzilla showing my query status resolved but i did not get any help for come out to this",ed892967-a9ae-42b0-9440-2c55f0bca230,13/07/2023 21:02,06/08/2023 17:10,07/08/2023 05:23,07-Aug-23,HISAR,Home,1177,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
448bb8b9-8c36-41f7-b55b-c6f3b1310b39,Inbound,Order Related,Order status enquiry,Very nice girl voice ,00fbc31e-24d5-41ed-83ca-95ffc2bac5c5,,07/08/2023 08:57,07/08/2023 08:58,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
d522e815-81ca-40f5-8fd8-c9fb8d77f715,Inbound,Returns,Return request,,beb365f0-ed86-4b82-b857-95298eccd473,,07/08/2023 21:57,07/08/2023 21:59,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
41317452-9cee-4094-955a-d0ba9d3812f6,Inbound,Returns,Wrong,Plz Mera problem  ,a640330a-12f6-4fcf-aaff-46501be9eb22,,07/08/2023 10:37,07/08/2023 10:40,07-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
3d4fa386-32d8-40aa-90d6-453fa3ccb53d,Inbound,Product Queries,Product Specific Information,Timly deliver..last time 10.00oclock,288841ae-546d-4d57-8077-939f83f87a24,,07/08/2023 19:42,07/08/2023 19:53,07-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
c47f4236-a1ea-4749-8d0e-9b47352579f8,Inbound,Shopzilla Related,General Enquiry,,9750b3a9-7ce4-413d-b943-9eb4661b1281,,07/08/2023 20:43,07/08/2023 20:44,07-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
78912267-a828-44ac-9b9b-dbb18f1a5980,Inbound,Cancellation,Not Needed,,1bf06bb1-6b1a-4c02-8bc2-38c3c7980d05,03/08/2023 12:42,07/08/2023 11:27,07/08/2023 12:33,07-Aug-23,GANDHINAGAR,Electronics,38990,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
7de6728c-3152-4280-918c-28f3d53ed9d3,Inbound,Returns,Reverse Pickup Enquiry,,ae37b25e-e9f9-467c-853e-dc03794e48e2,,07/08/2023 06:32,07/08/2023 06:35,07-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
42faa7cb-2f24-44e2-8d00-b8f6b53c064e,Inbound,Returns,Missing,Very nice person for understand my problem thanku Shopzilla ,06f28a4b-e0ac-444f-b743-e7efecfcd966,,07/08/2023 07:17,07/08/2023 07:18,07-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
07482fb2-de03-47a7-87e1-bfd365209202,Inbound,Returns,Reverse Pickup Enquiry,,a7bfa7dc-b225-45da-87bc-9e128cc97e4a,,07/08/2023 11:11,07/08/2023 11:12,07-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
e069359d-7847-40e1-b640-74e89ff749f1,Inbound,Order Related,Order status enquiry,Order nerve deliver on time,320e0063-cd98-4368-8c60-04bafd6a42c8,,07/08/2023 14:38,07/08/2023 14:39,07-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,1
07b6bfad-5d0d-4d63-9c48-37d15607862e,Inbound,Returns,Fraudulent User,,22b81dde-979a-4062-932d-72de15b2017c,,07/08/2023 22:00,07/08/2023 23:17,07-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
54f0beff-b30a-410f-8326-f156672589c0,Email,Returns,Service Centres Related,,dbcbaab6-049b-4383-9437-7bbe6adc8880,,07/08/2023 23:42,07/08/2023 23:43,07-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
e9d648df-2723-4382-bb75-c119e18d464c,Outcall,Returns,Reverse Pickup Enquiry,Bahut pagal banaya meri company ki chhutti   product ke paise kahan gaye yah product meri koi kam ka nahin hai maine aapko tweet bhi kar diya S pzilla ko tweet Instagram per message sab   diya mere pass Mel bhi aaya hai Aaj bol rahe hain contact  ni pa raha hai aur mera number bhi yahi hai pagal aur j oth   bol rahe  ,89ca3abd-b70c-4de5-9d35-9da16da31a3b,13/07/2023 12:27,07/08/2023 13:11,07/08/2023 13:17,07-Aug-23,BHIWADI,LifeStyle,906,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2c5ee224-badb-476f-ba35-8ed6e856ca4c,Inbound,Refund Related,Refund Enquiry,,e20b8b03-f4a4-4bd0-89d3-0e699d1fbc0e,26/07/2023 09:55,04/08/2023 12:22,07/08/2023 15:13,07-Aug-23,Kalyan,Home,209,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
7157b7a7-f455-4028-b89c-78a542c3682d,Inbound,Returns,Reverse Pickup Enquiry,Good,64df801c-ff23-4b9c-b5fa-b4d7f68b1c14,,07/08/2023 09:42,07/08/2023 10:23,07-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
908e1c7a-7498-4e43-9ea2-86ea528aafa4,Inbound,Returns,Reverse Pickup Enquiry,Plz refund my amount ,c95cd94a-b515-412f-a106-375c9fef1097,,07/08/2023 14:25,07/08/2023 14:43,07-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
c92af48a-3599-4306-908f-9f4f1852aacc,Inbound,Shopzilla Related,General Enquiry,,74106707-e105-485c-aced-2304b881caf6,,07/08/2023 14:53,07/08/2023 15:02,07-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
dcb0356b-7efd-4a85-a6dd-596e3d953651,Inbound,Order Related,Invoice request,The agent listened to me very politely and addressed my concern. I am happy with the support provided by her.,3854ecc7-3298-490c-a2cc-6d97441e09dd,,07/08/2023 16:16,07/08/2023 16:17,07-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
538bc935-088f-440d-8148-114d0bb18132,Inbound,Feedback,UnProfessional Behaviour,Very good ,a8770124-79c5-49e1-bea3-ab3a69958921,,07/08/2023 19:52,07/08/2023 20:10,07-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
8546326a-e259-4135-9c6d-f38586715530,Inbound,Returns,Fraudulent User,,366da5b6-75e9-4bd6-9d27-2477e249035d,,07/08/2023 21:23,07/08/2023 22:39,07-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
2f7f2b07-6b79-4824-8188-e69d97a734aa,Inbound,Order Related,Delayed,Try to deliver products at time ,a971c1f6-d6ce-4589-ae91-5543c25854be,30/07/2023 13:31,07/08/2023 16:39,07/08/2023 16:42,07-Aug-23,RANCHI,LifeStyle,1269,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
a82ead7a-1ddd-42e2-a903-24ac3314a346,Inbound,Refund Related,Refund Enquiry,"Our order was cancled without informing us.We have contacted helpline executive but our issue was not resolved.We are frustated amd they are telling us your refund will be provided within 10 days.And we have to take that tablet to our office by our last date as per we were informed by our senior.Now how can i buy another tablet.We don't have money how can we buy another tablet now,.We don't know anything just refund our money or ship our order today i.e.7th august 2023.????????",5f2cb582-c1ef-4bad-af2b-cd9a034552f0,,07/08/2023 08:19,07/08/2023 08:22,07-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
43e54350-0e04-4a70-9d39-08d84f37c708,Inbound,Order Related,Installation/demo,,1848ffa6-42e8-4d70-aeac-5f0fddf91b28,,07/08/2023 08:50,07/08/2023 17:54,07-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
077bc683-f347-4f35-8d1a-1c57be0f5efb,Inbound,Returns,Return request,,004ecf25-6110-47c8-94d5-5de995acf3ad,,07/08/2023 17:53,07/08/2023 17:55,07-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
8fb69bfc-d967-4894-ae73-ca9ff84d031e,Inbound,Returns,Reverse Pickup Enquiry,,7e331df3-9f84-42f9-af3d-49424e6b733b,,07/08/2023 21:14,07/08/2023 21:16,07-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
f73f2e12-c0b9-4db3-a62d-c1cf5ff0b62b,Inbound,Returns,Wrong,,5846c0ce-2e18-42f0-9619-b006bca983cd,,07/08/2023 13:53,07/08/2023 14:35,07-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
40b3e80f-fcf2-4fa2-926b-59867bea9163,Inbound,Returns,Reverse Pickup Enquiry,,102e26c6-bb9f-4c4f-ae97-e5346a270e63,,07/08/2023 17:25,07/08/2023 17:30,07-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
8f1085a0-03a2-4c9a-aca5-2b0bfc80ad3b,Email,Refund Related,Refund Enquiry,,e1ac9984-338a-4347-b544-4282f7467417,,07/08/2023 09:26,07/08/2023 12:43,07-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
90ada6ee-a220-4d60-b173-bcfe76cf2778,Inbound,Payments related,Online Payment Issues,,6c53251c-0a71-4f63-9af9-d7723df07c01,,07/08/2023 11:01,07/08/2023 13:31,07-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
bed2b14c-5eff-4280-91d1-695a49413990,Inbound,Order Related,Invoice request,,5927e257-9106-45c5-92c5-8ee19a412865,,07/08/2023 19:37,07/08/2023 19:46,07-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d5bb902b-ac10-40fc-bb05-ea5954279d3a,Outcall,Returns,Reverse Pickup Enquiry,,b4aba678-21c5-455d-8756-3cd290b353c5,,07/08/2023 20:39,07/08/2023 20:40,07-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
8c4dfa00-cdde-42e7-942a-e3b1235e1d9a,Inbound,Refund Related,Refund Enquiry,,9f9b52ad-afcf-4a2c-94cd-47e6be46c11b,,07/08/2023 12:55,07/08/2023 13:50,07-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,4
d62b15db-9e06-4837-8995-bbde258ec966,Inbound,Order Related,Delayed,,6ee3b8be-4f07-4208-bc8f-bfedfb47c340,,07/08/2023 10:54,07/08/2023 11:02,07-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,3
408d85ea-785d-4992-a4bc-06ce11adfe35,Inbound,Returns,Missing,,47f487ac-357e-4f22-8e41-bd85ccf3f154,,06/08/2023 13:12,07/08/2023 01:06,07-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
399d61d5-8d4d-4390-b2f6-440b6406a17d,Inbound,Returns,Reverse Pickup Enquiry,9k,e323b670-5ace-4e22-abe9-451d949ad1ea,,07/08/2023 12:20,07/08/2023 12:21,07-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
e69f81eb-5179-4d4d-8174-893c55dafc15,Inbound,Order Related,Order status enquiry,"very good work, am very heppy",c7648a3e-45b0-473d-b283-591a36767798,,07/08/2023 20:08,07/08/2023 21:58,07-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
608dde24-4d2a-4c5c-bdf6-9a72e7bb4b38,Inbound,Order Related,Installation/demo,,8428aa59-78ae-4ce3-86d8-13017f809d32,,06/08/2023 20:34,07/08/2023 09:19,07-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
bc8fa21d-6941-45b1-a2b6-aed932f381a2,Inbound,Refund Related,Refund Enquiry,,2296c6fc-a7e4-48c2-b9c9-5228a1be18ad,,07/08/2023 17:11,07/08/2023 17:45,07-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b7d64820-2ebb-48e3-9720-82e74c363e2b,Inbound,Order Related,Order status enquiry,,1f184b70-ef6f-4798-97d8-dd30bdac38ab,,07/08/2023 20:01,07/08/2023 20:03,07-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
1baf0613-04fb-48f0-aee3-d7323fac9f5d,Inbound,Order Related,Installation/demo,,b5d6d024-f6fd-448e-8dcf-664b311734b7,03/08/2023 00:35,05/08/2023 21:33,07/08/2023 11:03,07-Aug-23,GHAZIABAD,Mobile,43998,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
876f4794-2b2c-4193-bf56-3532f0054388,Inbound,Payments related,Wallet related,,a9614d9b-04b1-42a7-9af5-e7e0bef96e0a,,07/08/2023 12:32,07/08/2023 18:04,07-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
d6bcf176-a4a2-4215-83cc-191e49abbe02,Inbound,Order Related,Invoice request,Good,c028fbd9-1e7b-4aea-bbb5-b42a990cd348,,07/08/2023 21:42,07/08/2023 21:45,07-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
6b055f5e-2464-4301-8932-f93b1d0c4fbe,Outcall,Order Related,Order status enquiry,Very very good Shopzilla customer care bahut   help,93013e53-47df-498f-96bc-5aeb0df7b8e1,03/08/2023 12:16,07/08/2023 23:07,07/08/2023 23:08,07-Aug-23,JAMNAGAR,Home,8999,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
a8c70dc9-9eb1-458b-a088-22a3e80000e4,Inbound,Order Related,Order status enquiry,Outstanding Customer Care Agent ,9a900af6-8de7-4388-95fe-5916d50122f0,,07/08/2023 23:11,07/08/2023 23:14,07-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
4dcfea31-4ba4-48f7-80ef-d790bbecd560,Inbound,Order Related,Order status enquiry,,cc19b181-a865-4deb-ba70-4184cc274c67,,07/08/2023 18:53,07/08/2023 19:08,07-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
466e74b1-84b9-4b84-aad4-31fb589352e7,Outcall,Refund Related,Refund Related Issues,,51ae7086-c349-4248-9756-d32889792be7,,07/08/2023 11:11,07/08/2023 11:14,07-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
999d6ba8-163e-4fd1-8914-d586f675cdda,Inbound,Returns,Reverse Pickup Enquiry,Very bad,1f0d65a0-ed9f-491b-a6d5-bf65aafe2d9e,,07/08/2023 12:39,07/08/2023 12:47,07-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
192b9ed0-ef18-4a24-9740-cdfd30ae3d61,Inbound,Returns,Reverse Pickup Enquiry,,c0a32c6f-605c-4367-a1d2-449f1593b17b,,07/08/2023 09:04,07/08/2023 09:05,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
407a013a-0b2b-48ad-ab02-b6553553f553,Inbound,Returns,Reverse Pickup Enquiry,,ea729be1-cfeb-43b4-b880-6990ceee1c3d,,07/08/2023 10:59,07/08/2023 11:02,07-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,2
ee898817-2483-41b1-ba2e-889a3a94b263,Inbound,Returns,Reverse Pickup Enquiry,,2224ce11-35c5-44d6-8337-31d774e3b28f,,07/08/2023 18:15,07/08/2023 18:19,07-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
666c9c41-bca6-41ca-a1d7-6912542163fc,Inbound,Returns,Fraudulent User,Please solve my problem as early as possible.....thank u,10faa40c-9765-4a30-ba04-d1c2fc7569a2,,07/08/2023 00:06,07/08/2023 00:09,07-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
c12b72be-100d-4be2-827c-999739d6a63c,Inbound,Returns,Reverse Pickup Enquiry,Just return my order,f33d4f7d-9415-4654-87e5-b1e556a02476,,07/08/2023 10:35,07/08/2023 10:36,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
912a8bcd-8605-41d6-b73b-6335cca86238,Inbound,Feedback,UnProfessional Behaviour,,fa777dd7-06eb-481b-93d5-d9acdabeda41,,07/08/2023 16:29,07/08/2023 19:34,07-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
3c19983f-5f17-4cc8-bd54-ff0a9f9b21d3,Inbound,Returns,Service Centres Related,Every time don't tell that the backend team will coordinate. Please solve customer's issue on priority bases as customer's are facing issue for more time than usual waiting for your response. Your backend team usually do not coordinate with us for solving our issue,d8b4ee33-43a4-4162-a55c-d82b35ad16f5,,07/08/2023 17:14,07/08/2023 17:27,07-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
7d09fef8-47ca-4b70-a176-c67c2c132a8e,Email,Refund Related,Refund Enquiry,Very nice ,3dfca394-9853-4047-85bb-7de5d1127701,,07/08/2023 18:04,07/08/2023 18:10,07-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
eaaac1dd-9df5-46d5-a1f7-791c1aab47c3,Inbound,Returns,Wrong,Behaviour is very adorable so grateful ,41fe98b6-83ec-4110-bd78-e591f15a2b65,,06/08/2023 23:58,07/08/2023 00:00,07-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
36c9a5f3-ce6d-479c-b236-b24894c0d521,Inbound,Returns,Return request,,f94203af-0d7d-4f5f-b8df-8f7da7431c86,,07/08/2023 14:28,07/08/2023 18:29,07-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
44240290-3ead-4de9-92e1-eff1198e868d,Inbound,Returns,Reverse Pickup Enquiry,,47635bc8-6cd3-4641-8508-78115ef15685,,07/08/2023 16:57,07/08/2023 16:58,07-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
6c8d6734-65ed-418e-8ead-02c94440456b,Inbound,Order Related,Order status enquiry,very good ,49ab16bf-55e3-4f64-91dd-449cb3f67329,,07/08/2023 07:34,07/08/2023 07:35,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
8916ccf4-633a-4236-8093-04c5aa88c682,Inbound,Refund Related,Refund Enquiry,thanks you,2ffe188d-582e-4d14-801d-33aff0b9d681,,07/08/2023 17:51,07/08/2023 17:54,07-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
1387e68d-2bd3-4aa4-92cb-555544d940c7,Inbound,Returns,Reverse Pickup Enquiry,Good ,181e4fe3-145b-4a18-bc9b-ad16832dbbc1,,07/08/2023 12:18,07/08/2023 12:33,07-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
3e0f5ca8-7eb9-46d9-afb9-5cc7710d5b2e,Inbound,Returns,Fraudulent User,,6840ca1a-e10e-4b61-a607-a1ab1de105de,,07/08/2023 08:43,07/08/2023 08:55,07-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c6cdd9dc-b1a8-427f-b1af-a4c5222282e6,Outcall,Order Related,Order status enquiry,"Good communicate by customer care executive still they don't to speak in another language she tried to resolved, thank you.",2e411721-96fa-4d84-93b3-8eb111c7aea1,,07/08/2023 19:23,07/08/2023 19:24,07-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
a0dbea9d-4f26-4653-be80-2fab89dc61f3,Inbound,Order Related,Customer Requested Modifications,,c25830ad-243e-4a83-b41b-d0dfa066c627,,07/08/2023 20:13,07/08/2023 20:14,07-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
0682694b-3a19-4c52-a5ac-bf015356086e,Inbound,Order Related,Installation/demo,,f8f773f2-a4fd-47d0-9ccb-2d90efa041fd,,07/08/2023 11:09,07/08/2023 11:12,07-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
4eb7bed2-95cf-4f21-bc63-2534210db772,Inbound,Returns,Reverse Pickup Enquiry,,9b0f3af0-74e1-468f-99d0-2fa768db1fc0,,07/08/2023 20:44,07/08/2023 20:48,07-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
cf5949d0-b851-4bf7-86b6-0600bba1afca,Inbound,Returns,Missing,Bot response is not proper,e309d52a-8b1b-4406-b9c7-c37471bea2b4,,07/08/2023 21:04,07/08/2023 21:11,07-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
26b5204a-15df-44e6-81e9-0bbc60725948,Inbound,Returns,Return request,,35336098-3abe-43e7-98af-3b9dfbdd1c69,,07/08/2023 10:43,07/08/2023 10:44,07-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
d06bc205-565f-40c2-9ece-6f3f7c236435,Inbound,Returns,Reverse Pickup Enquiry,Very good sir,2e955175-2649-46dd-80e0-e4728295539e,,07/08/2023 12:16,07/08/2023 12:19,07-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
d66ea295-2b38-4a16-b55f-629703614f85,Inbound,Refund Related,Refund Related Issues,,4f505450-5f69-4d4a-b07e-1b0d79ef1496,,07/08/2023 16:57,07/08/2023 17:00,07-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,3
c7de2f5e-cf1e-4e6c-be30-9eadf3b1ac17,Inbound,Returns,Reverse Pickup Enquiry,,747fd8df-1c50-4975-ba88-eb9234fde0c7,,07/08/2023 19:15,07/08/2023 19:17,07-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,4
530be406-a78a-486d-b31f-7b6f794f452a,Inbound,Returns,Reverse Pickup Enquiry,"Today, I have the wrost experience of my life with Shopzilla you guys didn't understand our geniune problems and just I'm sorry I'm sorry sir ,..but your sorry not gonna solve my problem.... I'm plus customer of Shopzilla but now I have to think twice before using Shopzilla app",93c2c4d1-fdbf-4c78-9da6-4a27e7a2ec6f,,06/08/2023 23:30,07/08/2023 00:39,07-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
c51527c5-0f94-455b-8eca-fa13e564e297,Inbound,Order Related,Installation/demo,,8c6a4aee-3520-4aba-a58a-eb626655e65e,,07/08/2023 13:46,07/08/2023 13:47,07-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
c944194f-d445-4427-b15b-7b23a9ea2371,Inbound,Order Related,Order status enquiry,Excellent service ,2d12c63f-e2c4-4fc2-a780-eb3834912a26,,07/08/2023 20:49,07/08/2023 20:51,07-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
e3fb5bca-f5ff-4e0d-96b0-e7f075683668,Outcall,Returns,Return request,super,e216a03c-5d6e-4364-852c-c20b5e6a41ca,,07/08/2023 22:45,07/08/2023 22:49,07-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
85920302-aa32-4eb4-b6b1-76fe0bb3c940,Inbound,Returns,Reverse Pickup Enquiry,Need some fast resolve is complain.,eded390f-8ada-4450-be43-c1155386af09,,07/08/2023 13:38,07/08/2023 13:39,07-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
127842e7-a77c-4411-8e15-66b5fb53e7fb,Outcall,Returns,Damaged,,b86f22b2-6aac-4c90-8ca2-646658cab0e6,,07/08/2023 17:04,07/08/2023 17:07,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
6e8b090e-69db-4124-937b-80c5931328d9,Inbound,Refund Related,Refund Related Issues,Please make reaching customer support easy and accessible.I had to raise issue with my other number as no option was there to talk to customer support on this number,f6b983d0-6cdc-4ea4-9c6d-b02b80fa7085,,07/08/2023 22:44,07/08/2023 22:44,07-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
14e3fd42-18a6-4058-8fff-246c29613af2,Inbound,Feedback,UnProfessional Behaviour,,681a6ef5-0567-420e-9cc3-f60822ad6d24,,07/08/2023 09:46,07/08/2023 10:58,07-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
ec0c7d6b-d08d-4bd0-9a9c-5d7e96d97db6,Outcall,Returns,Exchange / Replacement,,c8510241-7587-4b18-8910-a85e2995c231,,07/08/2023 13:32,07/08/2023 13:35,07-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2c1caeac-6f2e-4018-826d-f11f29c0394e,Inbound,Returns,Reverse Pickup Enquiry,,a9655ac9-4a4b-47c5-8a27-40c049ce6971,,07/08/2023 18:33,07/08/2023 20:02,07-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
b90f7ab8-ba1e-431f-9718-64d2b5c9eef8,Inbound,Order Related,Seller Cancelled Order,Plsgive stricet instructions to delivery office,54fae8bc-3720-4faf-981a-e9c25e646b98,,07/08/2023 20:42,07/08/2023 20:43,07-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
249a5a97-5f29-410e-8925-169303cd26b4,Inbound,Order Related,Priority delivery,,66c185db-77cf-4ac5-98c1-651cde4e1670,,07/08/2023 17:21,07/08/2023 17:33,07-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,4
50c12897-bb8e-4331-b8f8-71b1405b8e1e,Inbound,Returns,Fraudulent User,Thanks Shopzilla,69334cb4-a218-47a9-857c-0fb8c6c690d7,,07/08/2023 18:13,07/08/2023 18:17,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
1608cb32-14d3-432e-8542-89b970f8f60e,Inbound,Order Related,Order status enquiry,,1071a5df-47b0-4d90-a813-117128bd5260,,07/08/2023 22:28,07/08/2023 22:39,07-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
7fa6a517-3ee8-4877-a5fc-d615aca1217d,Inbound,Returns,Wrong,,03131fb4-d59a-491a-9368-c3c33c444164,22/07/2023 21:30,07/08/2023 17:34,07/08/2023 21:31,07-Aug-23,CHANDIGARH,LifeStyle,1079,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
ae41ba4f-5489-409c-b6cf-009f97969a15,Inbound,Returns,Technician Visit,,4effffb9-984f-4d6f-a9c3-3eb5ad613ba4,18/07/2023 20:50,07/08/2023 15:56,07/08/2023 16:14,07-Aug-23,VADODARA,Furniture,7399,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
e39c9f0d-bdf8-444b-afac-b5b6bc273405,Inbound,Order Related,Customer Requested Modifications,,29c50fd5-fa9b-47fa-90e1-ff7f1eb41748,,07/08/2023 09:45,07/08/2023 09:47,07-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
8efdf69a-2cbf-4a79-9ae7-563ea4004e25,Inbound,Returns,Return request,,1bb815e1-68a5-4f5a-95a2-e95616ed5cca,,07/08/2023 15:38,07/08/2023 15:45,07-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ff410bce-c98d-4a37-816b-39e43bb3d2d8,Inbound,Returns,Reverse Pickup Enquiry,,f32b948d-24d4-4ccd-bc2d-d409eca9596f,,07/08/2023 16:02,07/08/2023 16:42,07-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
012461a5-9d9c-4b0b-a047-eb782e459a7f,Email,Order Related,Delayed,Wrist service from clip  .never ever get delivery on time.and also not provided correct delivery agent number.very disappointed services.,51e25fd3-02d7-4194-99a2-0ebfb5225926,04/08/2023 08:28,07/08/2023 09:16,07/08/2023 13:25,07-Aug-23,PUNE,Mobile,8499,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
a348cd0f-db76-4538-9637-ab74dcb4c096,Inbound,Returns,Return request,,415a98c5-9857-4f22-8040-3399547b0a65,,07/08/2023 09:35,07/08/2023 09:45,07-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
816e06b7-dd54-4e1f-a53c-701af484891d,Inbound,Returns,Reverse Pickup Enquiry,Only black list such seller ,8a094553-6ec0-4bed-979d-31c6c430a82d,,07/08/2023 07:58,07/08/2023 08:00,07-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
4d607fc9-9b91-4860-bb36-25ec76ab7377,Inbound,Payments related,Payment related Queries,,ce0b3dc3-13ca-4dfe-8ee7-a05de79f8612,,07/08/2023 10:59,07/08/2023 11:31,07-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
a2c554a9-7ab8-427c-b303-e07900b35d0e,Inbound,Returns,Reverse Pickup Enquiry,,c06a1dfd-7a52-4c9a-b22f-58ea00436dee,,07/08/2023 16:06,07/08/2023 17:15,07-Aug-23,,,,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
8298d7ba-cbf0-4f71-b916-6d4f3b57575e,Outcall,Product Queries,Product Specific Information,,61b6da39-e127-42a8-9ddf-1ef973fc1c1f,,07/08/2023 17:44,07/08/2023 17:46,07-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,4
510f7466-e04b-4a05-a16b-178b2f213052,Inbound,Returns,Return request,Thank you mam ,12fc43db-f71a-4db4-aa3f-53f9c2d6169d,22/07/2023 19:55,07/08/2023 19:40,07/08/2023 19:42,07-Aug-23,BALESHWAR,LifeStyle,829,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
607c2d38-f962-4f8d-a761-1110392b26c5,Outcall,Product Queries,Product Specific Information,,96c99d32-26cb-4973-9b9a-0b375dba0e6e,,07/08/2023 12:04,07/08/2023 12:10,07-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
4b0c70ae-a9ef-476f-bd8f-4950015e5397,Inbound,Returns,Reverse Pickup Enquiry,,0a7301f5-6693-49f0-bfcd-cfb5bafd8746,,07/08/2023 20:50,07/08/2023 20:54,07-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
d968e164-77a8-41b9-9ae3-dcc5dc09ae1e,Inbound,Order Related,Order status enquiry,My delivery is very late,2e0b53dc-4574-4e50-8da8-cbd49cc76c1c,,07/08/2023 18:12,07/08/2023 18:25,07-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fd61e7fb-9abb-4be0-b63f-e9220fbfd906,Inbound,Refund Related,Refund Enquiry,Thank you ,46f7fe18-4b68-415e-94d6-06f7051578f9,,07/08/2023 17:19,07/08/2023 17:31,07-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
c912a832-3fd3-4e95-bcce-668bce1dcd69,Inbound,Returns,Wrong,,97071902-f9cc-438a-a724-0ccc6f58d6d8,17/07/2023 00:34,05/08/2023 12:06,07/08/2023 13:31,07-Aug-23,SILIGURI,LifeStyle,750,,Timothy Grant,William Park,John Smith,31-60,Morning,5
ac10b0ae-1773-4f1a-b382-1ceb1b44c6c3,Inbound,Order Related,Order status enquiry,,c53a58ba-ed4c-466c-9448-8f8a92e767bd,,07/08/2023 09:13,07/08/2023 09:14,07-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
f973fb40-b0c5-4928-a174-c06923936791,Inbound,Returns,Reverse Pickup Enquiry,So polite ,a9bacb07-0788-4461-8e98-d2e2042456c3,,07/08/2023 10:55,07/08/2023 11:06,07-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
794e6fc4-81f6-4dff-a745-49de5689d488,Inbound,Returns,Return request,,cad18f04-4304-49cd-9d83-4029df8ff54f,,07/08/2023 18:51,07/08/2023 19:16,07-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
79777ecf-9b50-4eab-8f78-81e383894c8c,Inbound,Order Related,Order status enquiry,,67a5386a-759c-444e-b7fa-df18d33c5814,,06/08/2023 17:25,07/08/2023 09:52,07-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
bd9564e9-8783-4e9e-bf4a-e4399ac7b35e,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,d6478700-b7ac-4429-9923-a84cc593f2ec,,07/08/2023 17:38,07/08/2023 17:41,07-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
76728aa6-af41-4315-96f3-649e0c9a248e,Inbound,Order Related,Delayed,Please change your delivery partner ,cac8b196-eb5b-4aeb-908d-b3cd88d6a254,,06/08/2023 19:58,07/08/2023 09:04,07-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
eace069e-3517-4f40-9a53-dc0152d345af,Inbound,Feedback,UnProfessional Behaviour,,16b4c7b9-3bca-4ee1-9233-0c4d45892288,,06/08/2023 14:45,07/08/2023 19:06,07-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
348f5b73-1226-4111-85be-9eb7eb64784d,Inbound,Returns,Service Centres Related,,6442b694-2327-4579-8bd9-c0d458a253ef,,07/08/2023 17:51,07/08/2023 17:53,07-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
37e48229-141c-47ce-ae4f-03bcf418dbd4,Inbound,Returns,Reverse Pickup Enquiry,,6d1a9e8c-f71c-40b5-85f9-88a0482d0d19,,07/08/2023 17:47,07/08/2023 17:53,07-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
1fedbac5-bd5e-4f30-a7a1-b582a3eb9f7c,Inbound,Returns,Wrong,,48ca524f-ce48-49b9-b69f-64d1b5400176,,07/08/2023 22:48,07/08/2023 22:53,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
10705921-6359-4054-b575-0d0e73eb8efb,Inbound,Order Related,Delayed,Very Bad to see that Shopzilla reject my query,1aa88f62-6c6f-46fa-95d9-8145e2ebadfb,28/07/2023 17:20,07/08/2023 13:48,07/08/2023 14:07,07-Aug-23,VISHAKHAPATNAM,Furniture,16350,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,1
4d4a37a6-cdd8-47d7-8f67-5b2f853dadbf,Outcall,Returns,Missing,,78382974-b71a-4ff8-a6cf-19f9260639a8,,07/08/2023 14:33,07/08/2023 14:36,07-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
731a5c74-5416-44e2-a95e-ea2266f54f36,Inbound,Order Related,Order status enquiry,,4b045bd3-7225-483d-8170-a2806d1fabfe,,07/08/2023 15:44,07/08/2023 15:51,07-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,4
a2edaf5d-d270-49ab-a6c7-95ce608f8a8d,Inbound,Order Related,Installation/demo,,af2f91d7-fbc1-493e-bcf8-69b8bbae442c,,07/08/2023 16:59,07/08/2023 17:01,07-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
93c5c876-607d-4c70-9744-0941d8ec222d,Inbound,Order Related,Delayed,Correctly communicated by the customer support department,1b399569-0ced-42bf-bcea-3a18c7e54829,,07/08/2023 07:11,07/08/2023 17:40,07-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
f9dbce65-0905-4ee5-b689-7db031e1b614,Outcall,Order Related,Order status enquiry,,d731a96b-850b-49e6-a708-f04103e8f24a,,06/08/2023 23:06,07/08/2023 06:58,07-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f0ac5735-caf1-4c31-8bf1-33280c8890fc,Inbound,Order Related,Installation/demo,,ab6d8176-2008-477e-8b6c-8d924be4ba17,,07/08/2023 16:58,07/08/2023 17:00,07-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
be5a9eb5-5b0f-4783-8c78-0a1c38cce9ea,Inbound,Returns,Reverse Pickup Enquiry,,4b25eb23-f438-4cbe-8714-3fe2098e50bf,,07/08/2023 08:29,07/08/2023 08:30,07-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
97868b2c-ffde-4d73-a240-f2437437ab76,Inbound,Returns,Return request,,10822ea7-dae3-48e3-8618-c302b5b9d55b,,07/08/2023 12:21,07/08/2023 12:27,07-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a2ad41a7-d266-46dd-8255-555acb68dc11,Inbound,Order Related,Order status enquiry,Good ,31a5686a-ad1e-4353-ae07-0ce786d394d3,,07/08/2023 18:01,07/08/2023 18:24,07-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
cd1d8c00-b257-4bd2-801c-88852f37463c,Inbound,Returns,Reverse Pickup Enquiry,Awesome talking ,0b9e13a2-713d-49c5-993e-f98e7ba7d9cb,,07/08/2023 21:06,07/08/2023 21:26,07-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
f55342c5-2787-4510-b0ad-777fd7614763,Inbound,Returns,Missing,,da163bcd-d90d-4239-be10-7354211ec7e3,,07/08/2023 13:28,07/08/2023 13:35,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
cd213068-7980-40bb-833f-e04d3136773b,Inbound,Product Queries,Product Specific Information,The connectivity seems poor i can't hear the voice of executive clearly please improve that,a447b630-4024-47e8-8483-0bf56a815a2a,,07/08/2023 14:21,07/08/2023 15:58,07-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
33448969-ba68-41a0-86d4-e93ca79cc892,Inbound,Order Related,Invoice request,,9df804df-2dc8-4f88-ae44-883ccb3ffc57,,07/08/2023 19:09,07/08/2023 19:35,07-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
71f1a5ff-4708-42a0-a3cf-11aec3917cbd,Inbound,Returns,Return request,,99470267-cd70-40d6-ba78-27ffa0b6c363,,07/08/2023 14:41,07/08/2023 14:48,07-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
dd3267e4-e650-4b61-94d7-1d7d647abe14,Inbound,Order Related,General Enquiry,,b13a3a8a-3162-4392-ad37-158fbfb11e06,,07/08/2023 10:53,07/08/2023 12:59,07-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3bb6bf61-c11a-4373-8ad9-3d5c46a4f233,Outcall,Returns,Return request,,17995b22-f2ba-430b-9b5d-36ab45059e03,,07/08/2023 13:18,07/08/2023 16:12,07-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
0a6b62cc-b5d8-49c7-bb5c-e3cbcf7d3ecf,Inbound,Returns,Service Centres Related,Good ,e6c5c9c5-0633-475e-960a-88a59397d2e0,,07/08/2023 17:48,07/08/2023 17:58,07-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
9ea00c62-16a2-4214-9343-c111f1a685b9,Inbound,Returns,Return request,,eb9d7cca-877f-4e64-89a2-2ac6b3a64752,25/07/2023 10:47,07/08/2023 16:59,07/08/2023 17:09,07-Aug-23,BANGALORE,LifeStyle,299,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d8b039e0-4049-40e7-ba02-5d011c368bb0,Inbound,Returns,Missing,,27e096a5-7913-4068-8f9e-5d6bb9fa697e,,07/08/2023 19:14,07/08/2023 19:16,07-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
0c6921f6-c1cd-4454-b14c-1e65244e522d,Inbound,Returns,Reverse Pickup Enquiry,,0b57cdfa-760e-45c0-a396-b2434c1be526,,07/08/2023 11:33,07/08/2023 11:50,07-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
e80c6639-d630-4bfb-a3c4-028076a785a6,Inbound,Returns,Fraudulent User,Non,9f55db9d-080b-4e83-a6b6-2677faefbfd4,,07/08/2023 16:17,07/08/2023 16:27,07-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
4ba38c10-4204-4118-bdd1-3ee62bbf2307,Inbound,Returns,Reverse Pickup Enquiry,,619dc2b0-5e2d-4302-9b7c-e13f3c7b7c95,,07/08/2023 19:11,07/08/2023 19:18,07-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
a29d17b1-ee94-4c7b-a1a3-7be909fe033c,Inbound,Returns,Missing,,b17c2cd4-7f44-45a9-8d74-c4bd530e1983,,07/08/2023 21:20,07/08/2023 21:28,07-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
5caafd8e-c041-490e-909c-0796093aad00,Inbound,Returns,Reverse Pickup Enquiry,,cf9208b2-62c3-4ffd-877a-83d7cd78f3ce,29/03/2023 11:03,07/08/2023 06:55,07/08/2023 07:39,07-Aug-23,ALIGARH,Books & General merchandise,256,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
d82c0952-3917-40c5-b631-30972d64e758,Inbound,Order Related,Customer Requested Modifications,Nice werk,bb759bbe-5c17-4af6-9644-6458d9f4fa9f,,07/08/2023 00:44,07/08/2023 00:46,07-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
dda35ae8-8eb9-40a4-b920-6981b60d3f95,Inbound,Cancellation,Not Needed,,7b4efd68-3523-473e-9768-740878f2a1bc,,07/08/2023 18:04,07/08/2023 18:12,07-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7e312ef2-e450-46c9-9e83-5c8e3411042c,Inbound,Order Related,Installation/demo,Don't sell products which you can't guarantee a replacement for defective product guide. ,4a10dc09-4822-4b5b-8379-5ff55ea6e073,,07/08/2023 19:32,07/08/2023 19:38,07-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,4
72343c97-33b2-446f-b52d-2dffc552e418,Inbound,Order Related,Order status enquiry,,06d58295-4589-4746-afd2-199166f8b454,,07/08/2023 20:22,07/08/2023 20:23,07-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c196eafe-c843-400b-9c44-1a98c318853a,Inbound,Product Queries,Product Specific Information,,be7d8023-38d6-4cf1-b8a3-49c33249731b,,07/08/2023 22:36,07/08/2023 22:40,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
c4e443c5-7efb-4c53-88f3-a3546daabe5d,Inbound,Product Queries,Product Specific Information,,d7187474-92d5-43cd-92c3-d244ebef7a03,,07/08/2023 11:40,07/08/2023 11:42,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
cf97896a-154d-4437-8afa-6c372565288c,Inbound,Product Queries,Warranty related,,2e39064e-b1aa-4a25-ab52-769fe750c023,,07/08/2023 19:17,07/08/2023 19:18,07-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
803fbc7e-6eb7-497f-b394-0ad06f54253d,Inbound,Order Related,Delayed,,45658d87-56d8-4a5b-84e4-14b6b785c5af,,07/08/2023 20:08,07/08/2023 20:09,07-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
6066b247-3b43-4368-9fa5-91c797494d44,Inbound,Returns,Reverse Pickup Enquiry,,486a052d-d9df-4d3f-8a13-c28056c361b9,,07/08/2023 16:02,07/08/2023 16:03,07-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
f090af15-79c6-4ebd-860f-73d9e7d83c5a,Inbound,Feedback,UnProfessional Behaviour,,b850c1af-6f79-4753-9e40-774b79c0527f,,07/08/2023 22:04,07/08/2023 23:43,07-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
644a8077-1266-45ce-a2f9-cafad0d12939,Inbound,Returns,Service Centres Related,,51c1d5ad-fc1f-4a5c-ab4f-54d993c337f4,12/07/2023 18:21,07/08/2023 17:12,07/08/2023 17:13,07-Aug-23,BHIWADI,Mobile,685,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
ddc25ecf-eab2-49ca-ad9f-1b593f5fb2c5,Inbound,Order Related,Order status enquiry,,855421c6-572c-4aca-a82c-8a75ed1ed2db,03/08/2023 12:34,06/08/2023 21:24,07/08/2023 14:38,07-Aug-23,VISHAKHAPATNAM,Mobile,29999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
ac378a3d-3835-4d11-b100-9c1b616aaa04,Inbound,Returns,Reverse Pickup Enquiry,,95e094cb-c662-4763-8c75-f42458320d78,,07/08/2023 12:03,07/08/2023 12:06,07-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
5d431234-5283-46e4-853a-fd523c8e2973,Outcall,Product Queries,Product Specific Information,,468c6b1c-142a-4409-a594-ef9b78f6e562,,07/08/2023 11:30,07/08/2023 18:16,07-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1bcefa47-eecc-48db-8d23-4fa6fcd4f40e,Inbound,Returns,Reverse Pickup Enquiry,Plz solve my issue as soon as possible..now i am verry tired with this issue..,95f406b7-c8e9-4546-beb5-3982727c6fae,,07/08/2023 15:59,07/08/2023 16:15,07-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
1d58ea03-7aa4-4630-a4f7-fccaf075e826,Inbound,Returns,Fraudulent User,,208245fe-d0cc-4a1d-bd69-0b37cb2c5089,,07/08/2023 17:18,07/08/2023 17:18,07-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
ee5f7f6c-c115-4bec-b64f-9e5129f27625,Inbound,Order Related,Priority delivery,,df1fdb97-6467-41c9-8276-1b50cc672fa9,,07/08/2023 15:42,07/08/2023 15:44,07-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
03b70e79-e31c-45c0-b368-24b9e7198316,Inbound,Refund Related,Refund Enquiry,,85dce241-d8fd-4858-a371-070c43818693,,07/08/2023 08:28,07/08/2023 08:30,07-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,3
1e1ba529-2b92-402f-a453-57e415e1cc09,Inbound,Order Related,Order status enquiry,Mera product nhi aa raha hai thoda jaldi bheje please ,b0edb02a-4231-4eee-9d1d-e2f77a617e75,04/08/2023 00:44,07/08/2023 13:48,07/08/2023 16:48,07-Aug-23,FAIZABAD,Mobile,9999,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
bd23dacc-b97c-4c25-99d8-ca9197dd7b18,Inbound,Returns,Reverse Pickup Enquiry,There is a problem in your software which is not updating the request placed by me..kindly make it more smooth and fast..The coustomer executive was so helpfulThanks ,77736f80-7451-4993-a697-238d75f4fe05,30/07/2023 14:34,07/08/2023 06:29,07/08/2023 06:30,07-Aug-23,KOTA,LifeStyle,799,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
832a7db1-6f57-4898-a428-788ec56f54f9,Inbound,Order Related,Seller Cancelled Order,When Shopzilla calling about order confirmation I was placed two orders but one order was cancelled and when confirmation call recived for confirmation about order cancelled order includ for confirmation how can confirm second order...no any one option there available for confirmation about the second order.,a83db0a4-3dae-45a9-a06b-9b2f115a8f0a,,06/08/2023 19:49,07/08/2023 07:42,07-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
1d662d65-b6df-404e-bbe2-90c7e3ea4ab4,Email,Order Related,Customer Requested Modifications,,f3e2b358-fac6-4ef6-8a59-4e5609a0a0da,,07/08/2023 14:30,07/08/2023 14:34,07-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,5
f63de4e2-3630-450c-9e38-3e4625aeac2c,Inbound,Product Queries,Product Specific Information,,d4fa86b7-735d-41e5-8269-9083d5a30eb1,,07/08/2023 07:31,07/08/2023 07:31,07-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
3a403650-35c4-49b9-a379-5bd7d1cf740c,Inbound,Returns,Reverse Pickup Enquiry,,15be143b-3d27-485e-b3e1-27793ca8371c,,07/08/2023 19:15,07/08/2023 19:29,07-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
64912604-c65c-4ee1-96a9-0efbb767debd,Inbound,Returns,Reverse Pickup Enquiry,OTP based return not well..not processingThen reached to customer service then item return accepted..poor return process ,00b09ea6-99b5-4972-928f-aa8431238f91,,07/08/2023 18:18,07/08/2023 18:20,07-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
ea43dabf-f733-46e4-b0f1-4b6039889617,Inbound,Order Related,Order status enquiry,,b7c9ab16-b6ef-4158-863a-ce269c412719,,07/08/2023 22:30,07/08/2023 22:54,07-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
acf7ccf9-ac5d-4661-b14b-44792495ea95,Inbound,Returns,Fraudulent User,,26ac7b76-7cf1-4596-a77e-126638f2bdae,29/07/2023 15:31,07/08/2023 16:40,07/08/2023 16:41,07-Aug-23,ALLAHABAD,Electronics,970,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
14b3e231-60dc-403d-ba06-d2de3fe67c47,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla my order not cancel request not accept selr ,fe45837b-1be9-4e07-840f-a15776cb65ab,,06/08/2023 01:39,07/08/2023 21:52,07-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
70aedea8-f999-4548-ad2d-8f7f676d93f2,Inbound,Returns,Fraudulent User,,14f746f2-d301-48a4-867f-300b50735f8c,,07/08/2023 21:25,07/08/2023 21:26,07-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
bf25f416-0b69-4ee3-8435-d4cc5b656ce9,Inbound,Returns,Return request,,683661c4-591a-4f7a-badc-dd8c09d59354,,06/08/2023 16:23,07/08/2023 08:30,07-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
8c660248-38de-44c6-959d-e541030915e2,Inbound,Others,Call back request,Good ,d7d238f2-1d54-4dbd-bfc0-12901983c16e,,07/08/2023 19:28,07/08/2023 19:35,07-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
c76cefb6-b7ee-4110-9cb2-47a7f487f2e0,Inbound,Returns,Reverse Pickup Enquiry,,01de28d2-00c4-4deb-8cbf-7097a11eb547,,07/08/2023 19:28,07/08/2023 19:44,07-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
3ce33ac6-1626-45a4-929a-dc88b6843456,Inbound,Returns,Reverse Pickup Enquiry,,1d291f71-5325-4481-9609-175f9738fffa,,07/08/2023 21:06,07/08/2023 21:12,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
1cc498f0-2ba0-422c-a062-022ecad68ccb,Inbound,Refund Related,Refund Enquiry,Good ,eaf69dfb-073a-47a8-9a16-9391fcb833f0,,07/08/2023 12:28,07/08/2023 15:59,07-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
94a700a2-f8c3-46ee-aeec-cfe782eff0ef,Inbound,Returns,Reverse Pickup Enquiry,,1f3c7faa-7c1a-4393-995a-a91e166ce589,,07/08/2023 19:25,07/08/2023 19:29,07-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
d2b62468-3667-4c56-af11-5c8afbbce36f,Inbound,Order Related,Order status enquiry,Try to solve problems in one call three time call than not solve my problems ,3e1c4eba-8a65-4544-add9-f4bf6d4e1943,03/08/2023 20:36,05/08/2023 16:31,07/08/2023 09:35,07-Aug-23,VALSAD,Home,687,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,2
f5f3e636-8b5b-4bfb-81c8-37492c896ed7,Inbound,Returns,Reverse Pickup Enquiry,"Scam of Shopzilla,  product sent and charge extra.I have ordered one product of rs 659/-, but once I recieved the product actually amount of rs = 399+199= 599/-And also products come in 2 different packages.But Ms.  help me to exchange the product but due to some restriction she can't help me properly. Need to give some additional power.",980b4c10-1057-425b-885e-e48f1c0294f9,,07/08/2023 12:46,07/08/2023 14:33,07-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
d691352c-455e-4f26-818b-565105783c03,Inbound,Order Related,Order status enquiry,,1aab6263-840b-4130-90d5-c3595012ce07,31/07/2023 11:45,07/08/2023 11:55,07/08/2023 11:55,07-Aug-23,MUMBAI,Books & General merchandise,375,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
a658e367-44db-4f75-90bf-4eb35782fbfb,Inbound,Returns,Reverse Pickup Enquiry,,df258a48-13f7-474f-9dcd-2a59833a5b98,06/07/2023 23:05,07/08/2023 10:56,07/08/2023 10:57,07-Aug-23,MUMBAI,Mobile,119999,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
ef684fe9-a959-4f19-b7ff-494243e97747,Inbound,Returns,Reverse Pickup Enquiry,,75136421-df40-4626-bf04-77a58db856b3,,07/08/2023 10:53,07/08/2023 10:57,07-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
e36a2d33-12b2-40d0-aea2-abefc6726d39,Inbound,Returns,Fraudulent User,,f9600894-43bb-4e44-b64c-ceea8d3116e0,,07/08/2023 15:58,07/08/2023 16:02,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
04aca866-8df0-4ead-8be5-2d4c93bebb6b,Inbound,Order Related,Order status enquiry,,c2af7823-7a11-4e14-8abf-4197aaefd3c6,,07/08/2023 19:45,07/08/2023 19:46,07-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,4
2ccb5306-a30d-416a-ac4d-84a60b07e98b,Inbound,Order Related,Installation/demo,Want to return this mixer,e00c9afe-ed4e-400d-bd86-4c2d34e4bedf,,07/08/2023 19:45,07/08/2023 19:46,07-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
861c8a93-fe3e-4856-92a7-ae7e037cfbca,Outcall,Returns,Return request,,db016cb0-d64d-416d-b6cb-8744abbfc639,31/07/2023 23:55,07/08/2023 18:14,07/08/2023 18:39,07-Aug-23,NARENDRA NAGAR,Electronics,899,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,4
3ee7ed40-4813-4d8a-9164-7445b48dedca,Inbound,Order Related,Delayed,Good response from customer care team ,98438f34-ae26-4f4e-90e0-f7ab0500441c,,07/08/2023 18:00,07/08/2023 19:55,07-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
0232f451-8aff-43d6-87c4-db04ad76085a,Inbound,Order Related,Invoice request,,99694d3e-c746-4256-8238-78692b0ea72f,,07/08/2023 13:35,07/08/2023 13:37,07-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
1aff2c10-f050-4fa5-ad90-87f690dd8dfb,Inbound,Returns,Reverse Pickup Enquiry,Deliver  ?????? timely Add time that when we available for receiving my parcel add this option,46446485-19d0-4b75-9181-3431f4ac6f63,,07/08/2023 19:03,07/08/2023 19:06,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,3
f9a1ed5b-4a6d-4211-a8f7-ff756eb6db34,Inbound,Payments related,Online Payment Issues,,c10a253a-d991-4fa4-9035-70f87f4280f4,,07/08/2023 20:38,07/08/2023 20:39,07-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
6590fcad-14de-428e-9ab0-02c62c6acbe7,Inbound,Order Related,Delayed,,fe762a2c-e3f7-49b6-b93f-05616619c0d2,,07/08/2023 21:03,07/08/2023 21:23,07-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
9898e410-3890-48d9-93c6-49bc7c45d908,Inbound,Order Related,Delayed,,cfd0dac3-afe9-4fee-b5ea-743e19e50154,20/07/2023 17:11,07/08/2023 07:42,07/08/2023 07:43,07-Aug-23,DARWHA,Home Appliences,14490,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
e7cf2145-407f-46d5-9bd1-1d805e82bdfc,Inbound,Order Related,Delayed,,7cc7e2b9-af07-42c0-98fa-51e3e86643d4,30/07/2023 21:03,07/08/2023 23:46,07/08/2023 23:47,07-Aug-23,JAIPUR,Books & General merchandise,172,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
45787786-49a6-4c84-b3b5-56437b192813,Outcall,Cancellation,Not Needed,,5b45cc8c-52e7-4eae-bc28-e9823b9f4cc5,,07/08/2023 08:51,07/08/2023 09:10,07-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f994321d-942f-4d43-b265-577525af81a4,Inbound,Shopzilla Related,General Enquiry,,8bb43dad-3199-4c21-be24-2bb447169460,,07/08/2023 18:20,07/08/2023 18:21,07-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
1e27f759-5aac-41c8-a961-f1c710cfc2d0,Inbound,Returns,Service Centres Related,,135cbe57-3a52-4980-a3e2-dc716839f3e7,20/07/2023 17:48,07/08/2023 11:42,07/08/2023 15:16,07-Aug-23,KOLLAM,Electronics,1149,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,1
06595977-47d0-4763-b341-00495bc6e6da,Inbound,Order Related,Delayed,,080dafe3-6664-477d-926e-fa335f46e325,,07/08/2023 22:58,07/08/2023 23:00,07-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
22a424e8-3b25-4655-9551-9dc827a1692e,Inbound,Order Related,Order status enquiry,Thank u,b6c01088-9a1e-4765-a11c-0e125aea3888,,07/08/2023 15:35,07/08/2023 22:36,07-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
5b237093-1f95-4317-99c3-58de266a5c11,Inbound,Returns,Reverse Pickup Enquiry, Your agent is very honest and good and she understands my all issues and support ?? thanks Shopzilla ,848d4368-457f-4965-8765-22c977c01d54,23/07/2023 21:52,07/08/2023 13:23,07/08/2023 13:25,07-Aug-23,TEZPUR,Electronics,255,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
4219b202-0eed-4e01-ab5c-21f82c4fc916,Outcall,Returns,Return request,,b28f33da-339e-425f-83e5-eea27274d5fe,,07/08/2023 13:09,07/08/2023 13:17,07-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
59be358a-3057-48a0-8690-da8002047cc4,Inbound,Order Related,Delayed,,77ff27ff-bb94-42ff-9acc-6154c1846a66,,07/08/2023 17:59,07/08/2023 18:08,07-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
5fb2d9dd-3f4f-4c4a-ae7f-30a701cb6fef,Inbound,Returns,Wrong,Good,2c8169c6-504f-4cf6-bd12-5f122426c3cc,,07/08/2023 21:24,07/08/2023 21:28,07-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
f8366786-5576-436b-9944-960cb1e0717a,Inbound,Returns,Fraudulent User,Good ,a7b23be2-b508-4a02-a523-74d6b0d43fba,,07/08/2023 12:09,07/08/2023 12:14,07-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
8c91a261-5661-480c-9f6f-6ccc4d3216be,Inbound,Cancellation,Not Needed,,c9cc401a-dc04-447d-988f-3cdbf171e05c,02/08/2023 09:22,07/08/2023 11:39,07/08/2023 11:48,07-Aug-23,SONIPAT,Electronics,1999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
87c53929-b43b-400e-915d-ba20530a5de3,Inbound,Order Related,Order status enquiry,,8a0fe80a-2381-4eb2-af3d-35c68b292f03,,07/08/2023 15:56,07/08/2023 22:42,07-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
4fe59fb0-498a-44cc-8967-36fb4eca3b67,Inbound,Returns,Damaged,,d1171497-9e7c-4adc-8ee4-728f587c19d8,,07/08/2023 17:00,07/08/2023 17:01,07-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
af1a8ab3-b147-4f7c-ac81-7427f7b54fff,Email,Order Related,General Enquiry,Customer service person was helpless to provide proper information ,b62c3252-ed03-4ca8-aa38-00aee7458f29,29/06/2023 12:00,07/08/2023 12:20,07/08/2023 12:25,07-Aug-23,HYDERABAD,Electronics,2000,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
5b4f5b5a-bd44-4761-9b1c-ce99f4779012,Inbound,Order Related,Invoice request,,006b6693-683b-4181-ad95-3c13106d3b77,,05/08/2023 18:27,07/08/2023 05:16,07-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,4
3b0c1b44-2adb-414a-82ad-255f3d13d501,Inbound,Returns,Reverse Pickup Enquiry,,60d8a838-17da-45ae-b161-a96d1c5b5978,,07/08/2023 10:53,07/08/2023 11:02,07-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
b446ffe0-c869-4fa4-8430-24a818686a1d,Inbound,Product Queries,Product Specific Information,,7ea86c2d-9145-4872-b494-849003bccc74,,07/08/2023 12:34,07/08/2023 12:35,07-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f7c8dc9f-968b-4887-87d2-dfd3e9a3a057,Inbound,Returns,Missing,,8ae24a1a-28d5-48a3-a3a5-6afbc5734d2f,,07/08/2023 11:49,07/08/2023 11:55,07-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
4f4884af-f35d-4b8a-9803-a7e4a02a5922,Inbound,Returns,Reverse Pickup Enquiry,,dc4c746a-f9ee-4618-aada-d3f9411df01f,,07/08/2023 19:49,07/08/2023 19:53,07-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
ecdc9c05-cde4-4f2e-9218-e43b1726dd51,Inbound,Order Related,Delayed,Good ,5ee02b7e-28e1-4097-8983-1bc200dcde8e,,07/08/2023 09:30,07/08/2023 09:37,07-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
03b2afc4-1607-4a7f-861c-ca4deadf28ad,Inbound,Returns,Reverse Pickup Enquiry,Change delivery agent,228d82ae-3e88-4804-ba26-e565e8e653b3,,07/08/2023 12:04,07/08/2023 12:07,07-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
38945770-5cff-48ff-a084-647e58309614,Inbound,Returns,Return request,,26f090a7-2730-48d4-9566-0b727d65fbc3,25/07/2023 18:26,05/08/2023 20:02,07/08/2023 18:36,07-Aug-23,SILIGURI,LifeStyle,448,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,4
695bad3b-0508-4cad-8bad-69ca96c92c69,Inbound,Refund Related,Refund Enquiry,,0bf0f3d6-40a3-42cd-ae8a-249bb6c64db0,21/07/2023 09:03,07/08/2023 09:02,07/08/2023 09:08,07-Aug-23,VADODARA,Home,1529,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
13a591d0-c705-4f2e-89f6-7fae4213d817,Inbound,Returns,Fraudulent User,,e392426b-2ea1-4cba-95cc-3e68499e4110,,07/08/2023 11:18,07/08/2023 13:05,07-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
395cfc06-68d2-49b2-9bdd-dfffff54f24e,Inbound,Returns,Missing,,bb800144-2aa3-4586-8a9d-fac52f0da31f,,07/08/2023 16:02,07/08/2023 16:03,07-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
2c03785f-ab1d-42cf-bf7a-3405281d8e4d,Inbound,Order Related,Seller Cancelled Order,,ca993659-535c-4783-8d18-4972b95d6416,,07/08/2023 23:17,07/08/2023 23:46,07-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
110bdd55-ab2b-4c7a-93a6-2e9e8a369b38,Inbound,Order Related,Installation/demo,Very good ,03308ba0-1045-4990-9de0-7db4426ade53,,07/08/2023 10:34,07/08/2023 10:37,07-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
8169a4ec-afec-4f96-8fcc-5f7643030ccf,Inbound,Returns,Reverse Pickup Enquiry,"  non return policies, he send wron products",8fc84067-674e-4603-bf2e-dfc306f859e3,,07/08/2023 23:06,07/08/2023 23:09,07-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
2fd74435-6947-4b0a-8fc2-3a11b53b08fc,Inbound,Refund Related,Refund Enquiry,,f429adef-f456-436e-91ab-f75fb8806b21,,07/08/2023 10:06,07/08/2023 10:06,07-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
96025f1a-a918-469a-b9df-d3c4db3a6b5a,Inbound,Product Queries,Product Specific Information,,05c9b68a-dc79-4b86-ba50-9892919f063a,,06/08/2023 11:36,07/08/2023 09:04,07-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ca4fea24-f803-499e-95b7-905197adf36d,Inbound,Payments related,PayLater related,Nice ,45856bf7-54be-49bd-8a0e-0d0177e96bb3,,07/08/2023 09:38,07/08/2023 11:30,07-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
8ad8c39b-d169-48a9-80f3-f810f67ea74f,Inbound,Order Related,Invoice request,,5225bf51-41b1-4a55-b2ce-eddf263691c0,,07/08/2023 18:21,07/08/2023 19:15,07-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
835ee0b1-17db-4bce-81cb-642747f52263,Inbound,Product Queries,Product Specific Information,Thanks ,a85bad74-e324-4d33-b7f4-09e05e7e74be,,07/08/2023 22:01,07/08/2023 22:02,07-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
dcdd350f-1617-49e7-a6c5-40129cb44f64,Inbound,Returns,Reverse Pickup Enquiry,Tq so much sir ,81fdf50b-731c-42f4-80f6-90db2789e99f,,07/08/2023 13:18,07/08/2023 13:25,07-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
fb56e406-1a51-4894-a37e-b489fad7d817,Outcall,Returns,Product related Issues,,3c462aff-0179-4d65-a2bb-92e3aea060b7,,07/08/2023 08:57,07/08/2023 09:20,07-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
4397d51b-608b-4b87-9c95-82ddff25e322,Inbound,Order Related,Order status enquiry,,1c1ac01c-d508-4d61-8d40-49812474117d,,07/08/2023 17:53,07/08/2023 17:55,07-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
a5afe10d-2fbe-4471-bc5c-0a0cddc63f58,Outcall,Product Queries,Product Specific Information,,d4423426-4cb6-4743-9484-04e7e657ab19,,07/08/2023 19:14,07/08/2023 19:15,07-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
5410d84e-6625-48aa-9be1-0336ca2070aa,Inbound,Returns,Reverse Pickup Enquiry,,c4dfb4b6-d657-4ff2-82e1-516351dbdd8e,,07/08/2023 20:33,07/08/2023 20:34,07-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e5608393-dca6-45c3-a8ec-694a3d2d3afc,Inbound,Payments related,Payment related Queries,,edb81cb3-189e-4cfc-b680-ffd1fd79231b,,06/08/2023 12:42,07/08/2023 20:55,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
f5892418-0b5f-413d-9dbc-46ac65d215df,Inbound,Returns,Fraudulent User,,12144bb2-e9b7-457b-ae8f-0cc7f9893118,,07/08/2023 15:49,07/08/2023 15:54,07-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
a704454d-df82-4c62-81d3-d33c1e1be74a,Email,Refund Related,Refund Enquiry,,db46e7c0-d439-41d8-ac61-3dbdbb2fe883,,07/08/2023 17:11,07/08/2023 17:28,07-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
297336b0-0953-429e-81af-71f67d31a6f8,Inbound,Order Related,Installation/demo,,47346855-1473-4e5c-8a53-fa308f826c0c,,07/08/2023 21:36,07/08/2023 21:38,07-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
e22a8901-900c-469a-baff-27e2d5ad467e,Inbound,Returns,Reverse Pickup Enquiry,,4843ede7-0419-4e41-a815-83949ff8c8c6,,07/08/2023 06:17,07/08/2023 06:21,07-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
305fb212-d699-4d9d-9fcb-bf9f91127e17,Inbound,Order Related,Installation/demo,,6fc206cc-09c7-4fcb-8db7-e9ac1a6f27f5,,07/08/2023 19:22,07/08/2023 19:29,07-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
48f7d6ce-e060-4d95-9ab9-cac36aa9beae,Inbound,Returns,Return request,,a2aeaca2-c6b0-4239-946a-443caa45759c,,07/08/2023 10:00,07/08/2023 10:02,07-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
9fbacb9e-f10b-4d6e-a452-9d7201b69a1d,Inbound,Order Related,Order status enquiry,,761edb2c-74b7-43be-a2c5-3a071c892597,,07/08/2023 09:53,07/08/2023 09:55,07-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
59c025f4-2fe5-4ead-a7ea-8fb71c26ad0e,Inbound,Returns,Return request,I am happy,da85ebbf-8991-4211-bed5-65746906a8ed,,07/08/2023 22:08,07/08/2023 22:11,07-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
5a357c91-eab2-48d5-b577-0efc97029690,Outcall,Payments related,Payment related Queries,,f8d9f0d1-3292-4946-a0e1-9a9dfec6e84d,,04/08/2023 12:17,07/08/2023 12:02,07-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
6ad860e6-c285-4280-8cdb-c6ff727a12e9,Inbound,Order Related,Delayed,,34182ad9-ed92-45d1-ae8e-9f96928223c1,,07/08/2023 18:58,07/08/2023 20:31,07-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
66327b86-d66f-4832-9aaf-23bee136d710,Inbound,Returns,Reverse Pickup Enquiry,,b550f570-7621-4cf0-b13b-d50a5145b845,,07/08/2023 10:44,07/08/2023 17:29,07-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
d9f1da7f-881e-4566-8929-b2eff315177d,Inbound,Returns,Reverse Pickup Enquiry,,011371d2-49c6-48e9-9093-3bb1a706cf8d,,07/08/2023 20:14,07/08/2023 20:15,07-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a397f831-2331-4b82-abe6-69f9a7cbbd00,Inbound,Returns,Service Centres Related,Medium performance ,39b1c1c3-58cb-4f63-ae29-265a80e5666d,,07/08/2023 17:38,07/08/2023 17:39,07-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
f7f94d0d-56fd-4448-9d42-fe25e9bbfac8,Inbound,Returns,Service Centres Related,My issue was not resolved and was given the same canned statement .. Shopzilla should maintain standard in choosing third party.. worst and pathetic service. When you can't manage don't promise customers.. SuperBuy is atleast good enough to take care of customers complaint and act immediately. ,d7f865e9-d4ab-4556-92a0-8fde081fdaac,,07/08/2023 12:16,07/08/2023 19:24,07-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,2
913fc74a-51ad-47a7-9697-7ac0997bf423,Inbound,Order Related,Installation/demo,Customer support is very good,bf9c43cd-d192-47ed-9974-19eadaa57d90,,07/08/2023 20:32,07/08/2023 20:42,07-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,4
bf42f006-e16a-45f5-b758-4079bc5cc4eb,Inbound,Returns,Return request,,4b9e04f8-d3f2-46ce-8c67-2aec51e0513d,,07/08/2023 17:05,07/08/2023 17:11,07-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
cc1c16c0-6791-45ee-bfdc-d4990b2f05e8,Inbound,Returns,Reverse Pickup Enquiry,,b181501c-b80b-4ce7-86b4-995e2c662b77,,07/08/2023 11:15,07/08/2023 11:16,07-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
8be8227c-4790-4a80-b9ed-a59ab7c46a4f,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour of customer executive ,655d0e5e-eedd-4b31-8496-4314bc43e61b,,07/08/2023 17:39,07/08/2023 17:41,07-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
5edc2e0f-5d02-4b5e-99d0-64fac3685662,Inbound,Product Queries,Product Specific Information,,8c568507-a523-46f6-a491-cdcfcedbb576,,07/08/2023 21:40,07/08/2023 21:45,07-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
90c9d5cc-e5b0-49ab-b565-5f6eeee6f1a1,Inbound,Refund Related,Refund Enquiry,,8045efcc-11bf-463a-9552-25c3df8dc73c,,07/08/2023 09:16,07/08/2023 09:17,07-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
2ba1addd-0009-4235-a029-0a92636bf530,Inbound,Shopzilla Related,General Enquiry,I am so happy ,5c64c73d-b237-4684-b219-4f80b67d75db,,07/08/2023 11:57,07/08/2023 12:01,07-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
e6d42e14-865f-4300-9e38-cd3c3dd07207,Inbound,Returns,Reverse Pickup Enquiry,,a735500c-2d35-4105-9e29-9c00ce27a238,,07/08/2023 17:57,07/08/2023 17:59,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e97e5c8c-df2a-4983-add6-bdaba258edda,Inbound,Returns,Reverse Pickup Enquiry,,799100f6-1e5f-4dcf-ab70-76b8aff68d5a,22/07/2023 11:44,07/08/2023 23:43,07/08/2023 23:50,07-Aug-23,LUCKNOW,LifeStyle,803,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
461e3f87-035f-4c80-a5af-a77054437ceb,Inbound,Product Queries,Product Specific Information,,86bad0bd-4153-4d2c-9520-e0bc956d6972,,07/08/2023 14:59,07/08/2023 18:09,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
adeaae72-b868-4210-930e-8effed0f6969,Inbound,Order Related,Customer Requested Modifications,,84f8b564-dde9-4c29-ad38-e58fd666e3cc,,07/08/2023 15:02,07/08/2023 15:07,07-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
b922011b-962f-4a75-9c87-e75f1b8b0e6e,Inbound,Order Related,Order status enquiry,Good ,55ee4677-690f-4fb8-9ac5-261223934371,02/08/2023 20:32,07/08/2023 10:29,07/08/2023 10:38,07-Aug-23,BANGALORE,Mobile,18999,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
48ef16d9-54dd-4855-8bdc-218da76a43cf,Inbound,Returns,Return request,Good behaviour ,4aa4899a-1068-4ff5-b51d-88cb37eeca4c,,07/08/2023 12:21,07/08/2023 12:24,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
3f8656d4-772e-497f-ab3e-d77384d8e3fb,Outcall,Returns,Reverse Pickup Enquiry,,2606cc1e-9d1b-4cbc-94dc-c75de92b7b3e,,07/08/2023 16:43,07/08/2023 16:59,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
e5d05028-3fcf-4de0-aceb-1447aa2664a9,Inbound,Order Related,Invoice request,,268cd5b4-ba89-402d-bf3a-573dbe1444a2,,07/08/2023 21:36,07/08/2023 21:38,07-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,3
ea87d483-e82f-4642-a312-dfaa82d355d5,Outcall,Refund Related,Refund Related Issues,,cda31ba8-93e7-40e2-b834-889d6aae7dc3,,07/08/2023 23:27,07/08/2023 23:42,07-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,4
c7f4f22f-da1c-4f3c-b2eb-cae4b031ad3b,Outcall,Order Related,Order status enquiry,Good ,f538be7d-f6e9-4680-97a4-aa1620f0d781,,07/08/2023 09:51,07/08/2023 09:52,07-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
943942fb-c948-4672-9982-54e78c0fa188,Inbound,Returns,Return request,,4280a1e0-f716-4be6-9a6d-0f657c9d9902,,07/08/2023 19:31,07/08/2023 19:33,07-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
a3275a99-7edc-40f9-8f0a-0d3e8b9993a2,Inbound,Returns,Return request,,4d825011-1f89-4cd6-9b9f-0769b0e81aee,31/07/2023 01:37,07/08/2023 13:33,07/08/2023 13:34,07-Aug-23,KANPUR,Electronics,1499,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
77680b23-82c1-4d75-a855-c2e15d4eb360,Inbound,Returns,Fraudulent User,,d5cb0e0d-d439-4291-a5cc-f9e496b79e35,29/07/2023 14:59,04/08/2023 12:03,07/08/2023 12:20,07-Aug-23,JAIPUR,Electronics,1799,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
329ed0e6-1311-42fc-b339-8dc6dcb15ed6,Inbound,Returns,Return request,,fca517d7-f01a-4f80-9e89-97553da8e62c,,06/08/2023 21:59,07/08/2023 03:42,07-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
2140d7e5-0c29-46a1-851a-fb15c6a5eabb,Inbound,Returns,Missing,,dac6ae99-16da-4555-9541-a3a79808775b,,07/08/2023 11:58,07/08/2023 12:32,07-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5f8b0337-3d02-4a69-a9f6-78024f35bf71,Inbound,Payments related,Online Payment Issues,,ebf7d078-739e-4245-81ce-bd4e2e5a85e7,,07/08/2023 13:20,07/08/2023 13:23,07-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
88403440-78b7-4b00-a041-614ca0a6289e,Inbound,Order Related,Installation/demo,Provide correct motorola customer care number ,6c4601b8-468f-496f-bbc0-78962fa77322,,07/08/2023 18:35,07/08/2023 19:03,07-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,1
58ef0483-0261-4098-9d17-c33e775dedf1,Inbound,Returns,Return request,Good,01aafab0-07a0-486e-81b5-f513c125d77d,20/07/2023 21:47,07/08/2023 08:18,07/08/2023 08:20,07-Aug-23,EAST GODAVARI,Books & General merchandise,479,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
efe58861-b3ef-430f-82d1-865094ef01fa,Inbound,Returns,Missing,,b725525b-d53a-4b79-9e5f-21ff49527859,,07/08/2023 19:28,07/08/2023 19:39,07-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
6f5e3a04-9fca-4380-906e-0807ae80437d,Outcall,Cancellation,Return cancellation,??????,8453c883-2010-4450-8342-52a93d8d0c28,,07/08/2023 19:02,07/08/2023 19:12,07-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,2
63dc2f14-c705-426f-8f44-5cb68418c83c,Inbound,Payments related,e-Gift Voucher,,ca097f43-54d4-4b5e-b23c-4d2d635ce515,,07/08/2023 22:05,07/08/2023 22:23,07-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
f388c664-9d4c-4a78-b281-587f9616903f,Inbound,Order Related,Customer Requested Modifications,,135e9a8a-62d0-402d-b0e3-f78919a58be7,,07/08/2023 22:55,07/08/2023 23:00,07-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
123788a6-edfd-41b0-bef7-ce8646706f3d,Inbound,Payments related,Online Payment Issues,,63d127d7-a7d2-484b-89c4-eb3682bd0ef5,,07/08/2023 23:47,07/08/2023 23:48,07-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
82a7e664-ed2c-482f-9dcb-7fd065ad25aa,Inbound,Returns,Return request,,2fbb4e12-6597-4f4e-80fc-8fd95dfd7f70,24/07/2023 15:54,07/08/2023 22:40,07/08/2023 22:43,07-Aug-23,ROURKELA,Electronics,2499,,Michele Kramer,William Park,John Smith,61-90,Evening,5
79e0fffc-50d0-4701-8d83-04fa5ec79435,Inbound,Returns,Wrong,  achhe se problem solve ki meri,25781907-f415-4e83-9411-f31621047f11,,07/08/2023 06:41,07/08/2023 06:55,07-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
98bc929d-9dde-447e-a5c6-ef7806d2a4dc,Inbound,Refund Related,Refund Enquiry,Good ,4da1898b-b06d-4e24-a968-6173f3ea0e87,,07/08/2023 12:29,07/08/2023 12:30,07-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
85400533-ed94-44b9-886b-e8c07a1226dd,Inbound,Order Related,Installation/demo,,c3148fab-797c-4531-9ac5-7dde544359bb,,07/08/2023 15:07,07/08/2023 15:29,07-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
7006b465-af92-4302-b024-833786c1c88d,Inbound,Product Queries,Product Specific Information,Meri watch   please ,e1c57166-c155-4eb6-a821-d70b6fd70aa4,,07/08/2023 19:48,07/08/2023 19:59,07-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
301b583d-2e07-49c3-b70f-8972008da1a6,Outcall,Returns,Return request,,6de6db2b-b910-4456-88a1-9eb5cd544732,,07/08/2023 20:05,07/08/2023 20:08,07-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d90e71fb-138c-444a-85ce-aa206e0f49b8,Inbound,Returns,Missing,Nice behaviour ,edaa7006-9756-453f-8d93-0add2136de63,01/08/2023 16:44,07/08/2023 20:35,07/08/2023 20:40,07-Aug-23,MATHURA,Books & General merchandise,209,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
b484ab57-da28-4ad1-a8fd-9c3ed29131c6,Inbound,Refund Related,Refund Enquiry,,5ea45264-d73c-4c10-8b65-3be6166c5f94,02/08/2023 20:37,07/08/2023 23:14,07/08/2023 23:17,07-Aug-23,CUTTACK,Electronics,901,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
6bfe7366-f841-4f4b-b3bb-1d9fb3a88d5f,Inbound,Shopzilla Related,General Enquiry,,2acb475e-0250-4697-b983-05e6929d8c82,,07/08/2023 17:42,07/08/2023 19:26,07-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
03bad074-0307-4caf-aea2-36e9ec5dab67,Inbound,Order Related,Order status enquiry,Such a worst delivery service ,06465051-c014-4586-9022-df9bc03927bc,01/08/2023 17:38,07/08/2023 09:15,07/08/2023 09:20,07-Aug-23,HYDERABAD,Books & General merchandise,288,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
f1eeec35-9c11-41be-80e4-e4baae245a96,Outcall,Returns,Reverse Pickup Enquiry,,cae40a2f-4801-4fef-912e-9ed89f38fbd7,,07/08/2023 09:27,07/08/2023 09:40,07-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,2
ca6fc160-07a2-40a3-b7f1-4deea50e282a,Inbound,Order Related,Installation/demo,No any questions ,a94e032a-ab26-459a-9dbf-6c4d3650fdf6,,07/08/2023 18:47,07/08/2023 18:51,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
525bd839-f0ce-43e5-8524-dad0d705d294,Inbound,Returns,Reverse Pickup Enquiry,,8dfe6e6d-d303-4c36-9262-5c6f5ce142a8,,07/08/2023 19:31,07/08/2023 19:33,07-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
09a3202c-ec5c-4ee2-a5e8-6b03043542f2,Inbound,Returns,Reverse Pickup Enquiry,,17daccb5-d0fb-456b-81e6-1cb445bb767d,,07/08/2023 14:57,07/08/2023 15:05,07-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
b57cbc03-9873-4a72-abc5-92225f4acf14,Inbound,Product Queries,Product Specific Information,,0130e3f4-118e-4501-a373-ceaa2c970ad3,,07/08/2023 23:16,07/08/2023 23:18,07-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
b0a6c16b-d251-4d1d-8b20-d1954e0905f6,Inbound,Returns,Reverse Pickup Enquiry,,1b0a5f33-186c-409c-a432-8951d871d36f,02/08/2023 09:31,07/08/2023 08:38,07/08/2023 08:49,07-Aug-23,FAIZABAD,Mobile,10999,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
e6e203f4-f249-4bff-8e9a-914cc94e528e,Inbound,Payments related,Payment related Queries,,22dadac8-5d13-4714-8284-bcb9e2799f49,,07/08/2023 00:44,07/08/2023 01:00,07-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,3
d2097d41-f75a-4ba5-af2e-8823cebf6210,Inbound,Returns,Missing,,2fcbed88-b31d-4ae5-bc1a-165d66afafb9,,07/08/2023 12:06,07/08/2023 12:07,07-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,3
21d37ef0-5730-46eb-880f-a5754fd22ba8,Inbound,Order Related,Delayed,Super madam baat  ,45db1f8f-ea36-40a0-a9a8-22b61acf1cf8,,07/08/2023 10:16,07/08/2023 10:18,07-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a309f2a4-64fd-4633-bc3d-72af5ace7e9c,Inbound,Returns,Service Centres Related,,14943460-3618-46cf-8581-fdf79e7b2ed8,,07/08/2023 19:05,07/08/2023 19:33,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
cfe353c6-185e-4ad1-9445-436311835bad,Inbound,Order Related,Invoice request,Good,c87ea1ab-3ecc-4761-a515-480c8b6f43ea,,07/08/2023 21:35,07/08/2023 21:38,07-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
527599e3-39eb-4834-baf5-05cbec154d3c,Outcall,Returns,Fraudulent User,,9aa5aa70-8440-4295-a07a-371adae4ed58,,07/08/2023 23:27,07/08/2023 23:39,07-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
b9754d8b-e5d0-48c8-82bc-c5ce5d9d30e3,Inbound,Order Related,Installation/demo,,fc397993-58d2-439a-87c0-7835c5032898,,07/08/2023 16:48,07/08/2023 16:51,07-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,4
75802f05-6541-4d9a-b65b-913ae7076f70,Inbound,Returns,Reverse Pickup Enquiry,It's ok,920618e9-08bc-425f-85f8-c5f48cebb617,,07/08/2023 19:02,07/08/2023 19:17,07-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,3
d0444e0c-c5ac-4857-8021-85c726248072,Inbound,Returns,Reverse Pickup Enquiry,,6954a73d-1e97-457c-8621-9b798df20ef5,,07/08/2023 19:46,07/08/2023 19:48,07-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
87b513fc-10c1-4069-97bd-cf693ad21da7,Inbound,Order Related,Seller Cancelled Order,,69013d6f-336c-4fad-bc2e-e448e55134f6,,07/08/2023 07:07,07/08/2023 20:15,07-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,2
fbcc069c-a873-462b-bb10-d2fed64a8a63,Outcall,Shopzilla Related,General Enquiry,Customer care not solve my problem.,b1f6fb38-9d46-48d1-9549-454c0b097a81,,07/08/2023 21:44,07/08/2023 21:52,07-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
f354c7ca-2168-4f21-b9ce-f04031d926ee,Inbound,Returns,Reverse Pickup Enquiry,,511f7039-88eb-4700-9e63-0ee4ec90dae9,,07/08/2023 06:42,07/08/2023 09:39,07-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
c728c4d4-f9dd-486f-aa7a-c3ca6097528e,Inbound,Returns,Return request,Executive is very good i am happy nice comunication my problem is solved,dc402790-67b0-4913-b849-638ea19bfa3f,,07/08/2023 09:20,07/08/2023 09:27,07-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
5f9014d8-c0b5-4792-ab99-1e4c379c259a,Inbound,Returns,Fraudulent User,,18a25567-20fb-4ae4-a374-348e7e383133,,07/08/2023 10:37,07/08/2023 10:40,07-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
15b50803-e834-4a24-8c10-a7f5f25e55e1,Inbound,Returns,Reverse Pickup Enquiry,Good sarvice,48e74677-b5bd-4c3d-b990-cb465526967a,,07/08/2023 20:35,07/08/2023 21:31,07-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
4e02e317-fa3f-47a6-ad78-4626440bde21,Outcall,Returns,Return request,,da7adb8a-6828-4705-9694-e51d845a2c19,,07/08/2023 13:45,07/08/2023 13:48,07-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
8222576b-63c8-49b7-9576-b8f1bebf50f3,Inbound,Order Related,Order status enquiry,,ed7572d7-ed27-4473-b7d3-2485a327bfdb,,07/08/2023 17:55,07/08/2023 17:56,07-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
e01fdc92-39bf-4045-9db9-256a182b990d,Inbound,Returns,Return request,,3726198b-a33d-492b-bb93-f32d606226a1,,07/08/2023 19:07,07/08/2023 19:09,07-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,3
f99bfc02-5d63-4c61-a450-9f0df9534d42,Inbound,Refund Related,Refund Enquiry,,48fd69be-3916-46d4-a367-a065d037205b,,07/08/2023 21:48,07/08/2023 22:20,07-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
b1d89999-c7c9-49da-b6c2-d3dbc36b1843,Inbound,Returns,Missing,,055718a4-ed37-4009-9c15-0855ed60d48a,,07/08/2023 22:57,07/08/2023 23:01,07-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
57598121-ade9-4369-b286-1c0ba1dd199b,Inbound,Order Related,Order status enquiry,,20a8ffde-a830-4a7a-aab5-142238b49c47,,07/08/2023 20:15,07/08/2023 20:22,07-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
f16bebf3-7cfe-4c94-b8bb-1761e237e8c3,Inbound,Returns,Reverse Pickup Enquiry,,b98912e6-7a56-49a0-bad4-73712e9d5e10,,07/08/2023 10:53,07/08/2023 21:22,07-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
03f08381-aa66-4e3e-a120-176b08784301,Outcall,Returns,Fraudulent User,,a2c5cdb6-5448-417f-a13d-a095525d4092,,07/08/2023 18:52,07/08/2023 18:55,07-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
59919918-5b83-4048-9b30-9cedf1add6a9,Inbound,Returns,Reverse Pickup Enquiry,,7db52266-11a8-460b-84ea-796f1f048cec,31/07/2023 16:58,07/08/2023 16:45,07/08/2023 16:46,07-Aug-23,NAGAUR,Books & General merchandise,220,,Anthony Booth,William Park,John Smith,31-60,Morning,5
7ab3e63b-a94a-4bf0-8492-757c7e2ebc06,Inbound,Order Related,Order status enquiry,,5e458443-12d1-4e2a-97ce-9cf129c98b89,,07/08/2023 06:44,07/08/2023 09:29,07-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,3
99848951-af5f-4c00-858a-c3855b5c7e19,Inbound,Order Related,Delayed,Thanks ,1eac706d-2637-4cfd-b65f-55d2b7642577,,07/08/2023 18:12,07/08/2023 20:21,07-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
be8a537b-17d4-49aa-b725-716601b04389,Inbound,Returns,Reverse Pickup Enquiry,,82e35795-3068-4406-97e2-140250b42667,,07/08/2023 22:49,07/08/2023 22:55,07-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,1
c7be454e-90c0-4ffc-a2d5-cbb2e1725194,Inbound,Payments related,Payment related Queries,,5c7d8ddf-d1c4-4ddb-8663-3b41bf35d31b,,07/08/2023 09:25,07/08/2023 09:35,07-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
adbb07d5-d40c-4700-957a-8d3e4cac1548,Inbound,Returns,Reverse Pickup Enquiry,,9d64d55f-3bea-4377-b4fe-b105ea6dc729,,07/08/2023 09:53,07/08/2023 09:56,07-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
5dd3c6bc-87a2-4a91-ae0e-2ea9ddb6e855,Outcall,Product Queries,Product Specific Information,ohh yeah,31aa225e-2cd8-45ed-9e78-d7a8ab45fedf,,07/08/2023 12:01,07/08/2023 22:54,07-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4d420bd0-12b5-408d-8d98-9c9806171899,Inbound,Refund Related,Refund Related Issues,Nice work,269040a6-07c1-454a-b3bc-193fec700558,,07/08/2023 16:41,07/08/2023 16:42,07-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
4774825e-8c5e-4681-b495-73c0b6cb9f5d,Outcall,Product Queries,Product Specific Information,,68a57639-6b50-4858-bf97-12d27516a266,,07/08/2023 18:05,07/08/2023 18:43,07-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
aa23d26b-86b2-4cfb-b850-d0840de2b8b7,Inbound,Refund Related,Refund Related Issues,,a126eb3d-cbad-46ed-9c67-7f66c550ee3f,,07/08/2023 12:35,07/08/2023 12:43,07-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
bcbd1785-50e8-4368-9806-1fade11231d4,Inbound,Order Related,Invoice request,,0ea76fe3-2b10-43fd-a855-2d89246c690c,,07/08/2023 13:22,07/08/2023 13:28,07-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
90f96500-77cf-4a22-809f-34543df2b93a,Inbound,Refund Related,Refund Related Issues,,b0ff6bdb-e05b-47d1-84a3-7b9ffd42bcfc,,07/08/2023 20:30,07/08/2023 21:00,07-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
b763cb89-d4b5-4af3-bf64-20ccda1d405c,Inbound,Order Related,Order status enquiry,,b06ae410-2c94-4912-ad0d-b61230b7cc0e,,07/08/2023 18:17,07/08/2023 19:55,07-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
02c60a85-5a4a-41e2-a106-ee8d9d6e582c,Inbound,Order Related,Delayed,,f73fe54d-ad0f-43d2-b825-b00392bd7c77,31/07/2023 16:24,07/08/2023 08:32,07/08/2023 08:39,07-Aug-23,HABRA,Books & General merchandise,163,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
5faa7aa2-7954-4cb9-81f7-7abaf9cf0aea,Inbound,Order Related,Installation/demo,,c768794b-8c1f-4782-a783-7a90392654a5,,07/08/2023 17:39,07/08/2023 17:40,07-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
e09acf23-9e58-470a-b630-9a3dee6df422,Outcall,Payments related,Online Payment Issues,Nice Experience ,3f8eb182-80cb-4d2e-b746-fb9e6a15d709,,07/08/2023 18:46,07/08/2023 20:03,07-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
362d5b49-53e0-41de-87b7-f1a4517f501b,Inbound,Order Related,Delayed,Okk,fe60b002-e95b-4361-b994-5c4f904de028,28/06/2023 15:14,06/08/2023 14:01,07/08/2023 08:45,07-Aug-23,BEGUSARAI,Books & General merchandise,124,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,3
3c793d1f-6484-470f-b9ec-f012db2b7596,Outcall,Returns,Return request,,0041b85e-7a44-44c0-b2c7-0b4d73cbe211,,06/08/2023 22:25,07/08/2023 00:33,07-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
6ab67693-705d-43f8-a069-4f105f12ad41,Email,Refund Related,Refund Related Issues,,d48957ce-fc2f-4260-bc3f-cac3480a1a40,,07/08/2023 11:05,07/08/2023 11:13,07-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
8cee38f4-e9eb-46db-9f79-4c741e3b4f49,Inbound,Returns,Reverse Pickup Enquiry,,48016dbc-0e34-4714-8c50-ef7cc4b2b072,,07/08/2023 14:26,07/08/2023 14:32,07-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
cf355859-d85b-47a9-9d50-326ca15084cd,Inbound,Product Queries,Product Specific Information,,1c9ef6ee-c744-4916-be84-590775ac29bd,,07/08/2023 15:40,07/08/2023 15:41,07-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
a69feb4d-4d72-4e07-aeb4-a6d9279b6b72,Inbound,Returns,Wrong,,0a367c72-6c13-4fa3-9553-8363cf618ea2,,07/08/2023 08:42,07/08/2023 08:44,07-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
320f8a14-4bfe-4c42-8667-32180ff9c697,Inbound,Feedback,UnProfessional Behaviour,,486240e0-eacf-4656-8ca0-e8b019270b31,,07/08/2023 17:11,07/08/2023 20:20,07-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,4
17437929-5491-46e2-bacb-43ce1a383695,Inbound,Order Related,Installation/demo,Very good,2f798947-526f-4eaf-8a17-8f42dbabaf8b,,07/08/2023 20:57,07/08/2023 21:00,07-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
1c777213-7c6b-4d44-a84a-a013861b484f,Inbound,Order Related,Order status enquiry,,ed4f412f-cf5f-4cff-8ed5-d25e1850fa31,31/07/2023 09:05,07/08/2023 17:53,07/08/2023 20:37,07-Aug-23,MARIGAON,LifeStyle,998,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
26ae659d-a776-4eb1-8813-87823ed40b2e,Outcall,Order Related,Order status enquiry,,878d4a2d-b8af-47d8-965c-04670f374254,29/07/2023 20:38,07/08/2023 21:52,07/08/2023 22:15,07-Aug-23,RAJAHMUNDRY,Electronics,651,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
fe0357c4-fe48-43c8-bffa-79093cb803bd,Inbound,Returns,Reverse Pickup Enquiry,"Old & unserviceable product delivered, refund accepted on 31.07.23, but product not pick up till date. ",f9ac5e77-62c2-412d-bf1b-063af9ae205f,24/07/2023 12:55,07/08/2023 09:03,07/08/2023 09:24,07-Aug-23,NAGPUR,Electronics,1149,,Timothy Grant,William Park,John Smith,31-60,Morning,1
c146310d-b2ca-445d-81c5-a2583e9ad2a0,Inbound,Feedback,UnProfessional Behaviour,This problem with grocery order is happening almost every time. Please ensure strict guidelines for the supplies. This is a harrassment for us customers'. ,bb2cdd24-31c4-4023-80e6-8e19d6911677,,07/08/2023 17:35,07/08/2023 17:41,07-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
b4e45cff-b562-4238-b3e6-0ab73311907d,Inbound,Returns,Reverse Pickup Enquiry,Great experience with Shopzilla ,501edd41-634b-4cf6-b8d4-069047de539e,,07/08/2023 20:47,07/08/2023 20:51,07-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
e6c2bae9-0afb-4dd2-bb09-9f58726f1e40,Inbound,Returns,Return request,Good,12eb57b8-9de6-44c3-a44b-55c849f4387e,,07/08/2023 21:24,07/08/2023 21:27,07-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,1
f302d748-a270-4423-93a0-8bfb8978962a,Inbound,Order Related,Delayed,"I need a solution to my delayed shipment.  I was promised delivery by 07 Aug but there is no action. This is the reason I don't buy from Shopzilla and when I give you an opportunity,  you fail miserably. Hence you are losing customer confidence and loyalty.Next time,  \""No Shopzilla\""",b71f2637-c0ff-4b91-86d9-4da0b345fb1c,02/08/2023 21:21,07/08/2023 22:12,07/08/2023 22:59,07-Aug-23,GURGAON,Books & General merchandise,1044,,Ashley Yu,William Park,John Smith,61-90,Evening,1
e744265b-9e7b-477e-b808-7922c9f062b0,Inbound,Returns,Exchange / Replacement,  achaa     mare help krdo bus mara 1943 rupa return kra do,5674febd-71d2-46e6-95f0-444ca025259a,,07/08/2023 22:09,07/08/2023 22:10,07-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5d70944f-2b4d-4714-9b1e-2c971f3a35b2,Inbound,Returns,Wrong,,9ff9af2b-f128-43e0-a6c8-f293be15ac51,03/08/2023 09:10,06/08/2023 22:39,07/08/2023 19:55,07-Aug-23,CHARKHI DADRI,LifeStyle,854,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
62e7f64e-f921-4798-a286-eacd93c71f16,Inbound,Refund Related,Refund Enquiry,Why are your chat counterparts conduct themselves as bandits at night?,aa6624df-a074-4a61-bd6d-f51ce16d33e1,,07/08/2023 07:08,07/08/2023 08:50,07-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
793c4f1e-5572-487c-adb6-1f7fb0230235,Inbound,Returns,Fraudulent User,,76ada02b-b8c8-416b-8e18-0e540f0721d4,,07/08/2023 19:35,07/08/2023 22:16,07-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
e0fa2e9a-d95a-40e0-8270-2f8271a0ae3f,Inbound,Returns,Wrong,,f45e5ea1-be84-4332-953f-4fc71182f72c,,07/08/2023 21:40,07/08/2023 21:43,07-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
7bc5260b-d5d3-4ad1-ad89-f67dc2e837c3,Inbound,Order Related,Installation/demo,,a25d66ab-7ef0-494c-bd05-feaf115693c4,,07/08/2023 06:30,07/08/2023 06:33,07-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
fcad344c-3f17-4193-bbc7-923f6bbbf542,Inbound,Refund Related,Refund Related Issues,,7ddc65df-e080-4795-a7be-719d29a374e2,,07/08/2023 17:19,07/08/2023 17:21,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
b44fe466-9aa3-40f6-9afb-9b366c6d716e,Inbound,Refund Related,Refund Related Issues,Very poor service ,a33dda7c-e918-4b6e-bea4-9243a411936e,30/06/2023 19:11,07/08/2023 16:25,07/08/2023 19:58,07-Aug-23,RUPNAGAR,Mobile,29999,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,1
081be5c0-52bf-4b75-9be2-33063e604f70,Inbound,Refund Related,Refund Related Issues,,e8c4ead1-743c-457a-ad29-f0524c5b24d3,04/08/2023 11:21,07/08/2023 16:40,07/08/2023 16:43,07-Aug-23,AGUSTMUNI,Home Appliences,500,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,4
340e54d0-7cf7-49e0-bb67-607110d6584a,Outcall,Refund Related,Refund Enquiry,,3e6a9674-4ce0-4659-9c83-d1d2bfc34091,,07/08/2023 10:50,07/08/2023 10:52,07-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
da764de8-28fe-40e8-8250-fe0dbabf43d8,Inbound,Feedback,UnProfessional Behaviour,,6ded9799-f173-4d34-a2af-c71fe1706bac,,07/08/2023 15:17,07/08/2023 15:31,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
c5784c4c-6e33-4ac9-8e10-727de6904df7,Inbound,Cancellation,Not Needed,,e1cda89f-07ea-4128-a02b-2fe1e27db7c5,,07/08/2023 18:48,07/08/2023 21:52,07-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
32b0186d-e6cb-42ef-8338-2745612a97a2,Inbound,Order Related,Seller Cancelled Order,make policy best for everyone and make seller more accountable ,b083ba63-b919-41ee-9ff8-d728a058101a,,07/08/2023 17:45,07/08/2023 20:42,07-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
69d67c3d-ef2a-470e-94eb-c78e88f7c305,Inbound,Order Related,Seller Cancelled Order,,2db1e94c-d318-42f7-8579-0a606eb0c2ce,,07/08/2023 22:27,07/08/2023 22:46,07-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
82556b14-8717-47ff-a440-85a2b588fce3,Inbound,Order Related,Order status enquiry,,a7c6ad8b-ad15-4f76-9547-1fc24ce7a501,,07/08/2023 00:53,07/08/2023 00:55,07-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
d51aa0b2-477f-47ec-b47e-0c99c93971cb,Outcall,Order Related,Order status enquiry,Good information ,0b86cb20-9da8-464a-bc7b-1cc948f9f7f0,,07/08/2023 09:28,07/08/2023 09:28,07-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
cf0938ba-1037-4f82-a087-1f48829ada4f,Inbound,Order Related,Installation/demo,,2e134e01-820d-4d29-997d-023827f5e5f7,,07/08/2023 17:18,07/08/2023 17:31,07-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
41210309-cfa8-4800-a2b0-309d847e3908,Outcall,Order Related,Order status enquiry,,00acbb93-e9f5-487e-99cc-566f621f139e,,07/08/2023 17:38,07/08/2023 17:40,07-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
435fad01-e2e5-432d-a56a-e5c4038c6f28,Inbound,Order Related,Priority delivery,,1d382798-89e0-43a2-92ce-40d9361142e6,,07/08/2023 10:03,07/08/2023 10:09,07-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,4
2e057459-b902-49d2-9b14-1996f9c02547,Inbound,Returns,Return request,,fb8257e9-be50-4e1d-9170-90feab09ef60,,07/08/2023 14:26,07/08/2023 14:48,07-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
12d60737-fada-43d5-8959-4bae0b249b57,Inbound,Order Related,Order status enquiry,Very bad service ,a085d85b-9722-4812-b20a-f1ad5b156685,,07/08/2023 11:58,07/08/2023 20:27,07-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,1
8d764388-230a-4c58-9af0-136bca57d037,Inbound,Returns,Missing,,7c1093ca-0cd7-4548-adac-42422c7e6b8d,,07/08/2023 16:50,07/08/2023 16:50,07-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
38e16710-8245-4f2e-95eb-bbf016dbaec3,Inbound,Returns,Reverse Pickup Enquiry,Very good ,0fb2108a-17cb-46a9-a134-479ec326d3c8,,07/08/2023 22:13,07/08/2023 22:15,07-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
8903b602-02b5-4e87-951d-6f2bbcc222ff,Inbound,Feedback,UnProfessional Behaviour,,8e6ba0e0-76d5-4e07-bd92-10083a2524f0,,07/08/2023 23:26,07/08/2023 23:30,07-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
af72baee-1526-4b0a-808c-0921f3be064f,Inbound,Order Related,Delayed,,40b65468-a018-4986-90f2-df857f2ab092,,06/08/2023 19:09,07/08/2023 19:12,07-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
29edd579-c4ec-40b0-ae1e-c55e9cf4f5ce,Inbound,Order Related,Order status enquiry,Very good ,bc91253b-f0da-4c6d-a290-a4fbbae6f5bf,,07/08/2023 11:16,07/08/2023 11:45,07-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
72d29d34-8ce8-4fd3-99f5-eb2bc135e845,Inbound,Returns,Fraudulent User,good service,2f506b41-3c18-4bc3-a294-e5cd65c5f520,,07/08/2023 20:24,07/08/2023 20:29,07-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
813a9a25-2139-4db1-bff2-961d064ef14f,Inbound,Returns,Return request,This is very nice talking about you ,1f5f4f50-fcbe-422f-8de4-aab9546da5e1,26/07/2023 23:02,07/08/2023 17:13,07/08/2023 18:05,07-Aug-23,BHAGALPUR,Books & General merchandise,168,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
40bb9718-44d7-4723-8d6c-1dc19ad9957c,Inbound,Returns,Reverse Pickup Enquiry,,af1b6ea8-a485-4158-9a3b-6a1d7f5bb2c0,,07/08/2023 19:12,07/08/2023 19:21,07-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
8220e687-81e0-45ea-ba52-b8da9021785c,Inbound,Returns,Return request,,08d932c7-13cf-4a21-9868-d88631a6d4bc,,07/08/2023 22:28,07/08/2023 22:29,07-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
d65a18e5-c557-4a2f-9b07-b67bb900d245,Inbound,Order Related,Delayed,Poor experience,bcb24517-d93b-4d4d-b442-e21b014c528e,,07/08/2023 10:26,07/08/2023 13:51,07-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
d38ca011-f86d-4009-9073-0a721931d29c,Inbound,Order Related,Seller Cancelled Order,,5988b34b-3971-4d68-beb0-dc953211d12d,,07/08/2023 20:03,07/08/2023 20:09,07-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,2
72171a13-1e3c-4f8a-8311-98d3c23f97bc,Inbound,Refund Related,Refund Enquiry,Good ,d68c8083-d25a-4d5e-b065-25c723a64715,,06/08/2023 17:04,07/08/2023 17:45,07-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7dfd01b1-f8ba-4735-abde-2dd1cbee229b,Outcall,Order Related,Order status enquiry,He didnt verify whats happening exactly,edbef92a-8835-43c4-bf68-61a92e415101,,07/08/2023 11:56,07/08/2023 17:29,07-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
46655619-2b39-409b-bdb4-e84296579666,Outcall,Shopzilla Related,General Enquiry,,c7e7b742-f6a1-4054-83be-2b3f3cdefeff,,07/08/2023 21:09,07/08/2023 21:11,07-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
fa4a3366-d8ea-4223-99d9-c83db83867f4,Inbound,Returns,Reverse Pickup Enquiry,,9a1a5ea6-377c-40d3-b8fc-510d77887ad3,,07/08/2023 02:05,07/08/2023 02:06,07-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
9b594b41-3e48-4f6d-bba6-2243f116c9f8,Inbound,Order Related,Delayed,,dc5df4f4-9dfb-49c7-92c0-ee500ff75d92,,07/08/2023 19:08,07/08/2023 19:09,07-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
524241b7-b584-45f6-b1fd-c4ae4bc76d29,Inbound,Returns,Fraudulent User,,3e8fdbb0-0825-4e9a-bc1e-4fd4d545b380,,07/08/2023 23:14,07/08/2023 23:17,07-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
de80b1ca-04fa-4d59-8469-e656d1ad58cb,Inbound,Returns,Return request,Excellent service by customer care,670fa95d-8f93-4ce3-896a-34bcf09b805f,26/07/2023 14:21,07/08/2023 08:52,07/08/2023 08:55,07-Aug-23,CUTTACK,Electronics,1089,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
0e871ea9-b67d-4f51-a65a-d4a9e974b2dc,Outcall,Product Queries,Product Specific Information,,51da032f-1344-4401-83bd-7bc935811740,,07/08/2023 18:14,07/08/2023 18:51,07-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
899e3ac5-774f-43f7-9789-8a168f7ea27f,Inbound,Returns,Reverse Pickup Enquiry,,b7258a6e-3810-415c-9f68-9ae5031042d0,,07/08/2023 21:19,07/08/2023 21:22,07-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
217c428e-9060-4eb8-9a64-02b9c54acb1b,Email,Returns,Reverse Pickup Enquiry,God job,bc58e559-387f-46d0-afdd-420fe2b576d3,,07/08/2023 23:43,07/08/2023 23:44,07-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
a9387d3d-9a30-453a-ba9f-52f4c8119a6c,Inbound,Returns,Reverse Pickup Enquiry,,b0e421fe-432d-450a-9fe0-018d4f528b4c,,06/08/2023 20:25,07/08/2023 12:24,07-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
de953cfa-a2d8-4df1-acaf-1844642a9b8e,Inbound,Returns,Reverse Pickup Enquiry,,21685eee-4c46-4797-ae82-035356497535,18/07/2023 21:11,07/08/2023 15:02,07/08/2023 15:11,07-Aug-23,BARMER,LifeStyle,1949,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
357f4c1b-002b-4e0b-a91c-654d8e0bb906,Inbound,Returns,Reverse Pickup Enquiry,I want to replace the product as size 85 is larger for me please arrange size 80 for me.,a570939e-1e3d-4daf-998c-26a8340ac0d5,,07/08/2023 10:36,07/08/2023 10:49,07-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
301fb977-8433-42c6-abf1-1b51630e7fce,Inbound,Returns,Exchange / Replacement,,76cd351b-dff7-4a7a-b95b-e4ac7acb9f1b,02/08/2023 12:22,07/08/2023 17:49,07/08/2023 17:50,07-Aug-23,NEW DELHI,Mobile,74999,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
d8e687af-f136-4cd2-b149-753014991821,Inbound,Order Related,Order status enquiry,,83df8602-5df8-4529-90ce-13e04e5a6559,,06/08/2023 13:23,07/08/2023 08:26,07-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,1
7b1b5fde-21a7-4173-b0c4-8fa59dcb4d70,Inbound,Order Related,Seller Cancelled Order,Very bad customer service ,cd46a233-234e-4121-b766-a5f4c9201825,,07/08/2023 12:29,07/08/2023 12:32,07-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
5cd053ec-14fb-4cd8-92f2-73979030b977,Inbound,Payments related,Payment related Queries,,0d263f37-b3b5-4580-a0f5-f218fcbf486c,,07/08/2023 23:16,07/08/2023 23:17,07-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
e93e5e2e-d19a-405d-9cc9-ae175887313b,Inbound,Order Related,Installation/demo,Good,5dbefdb4-09d3-4eab-a625-938ec54719b6,,07/08/2023 07:30,07/08/2023 09:59,07-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
a6a9c283-d4e5-4570-b811-fc6fc5c6afa9,Inbound,Order Related,Delayed,,5279fbbe-c878-46d1-8a41-3280ce3bdf3e,,07/08/2023 20:03,07/08/2023 20:05,07-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
ff8c319e-d0dc-4129-abab-519f6d71d137,Inbound,Refund Related,Refund Related Issues,good conversation with customer service ,8f2beef4-e8e4-47d8-af5e-e57772318f6f,26/07/2023 21:52,07/08/2023 11:25,07/08/2023 14:03,07-Aug-23,NEW DELHI,LifeStyle,495,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fa2e1a51-90ca-4df3-b2dd-7679c7a76d9d,Inbound,Refund Related,Refund Related Issues,,95ab649f-2637-4c83-b2fe-919e64aa583d,08/06/2023 22:14,07/08/2023 17:45,07/08/2023 17:48,07-Aug-23,SEONI,LifeStyle,990,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
a828404a-9a43-4444-a5e2-0f2e7d50446f,Inbound,Returns,Reverse Pickup Enquiry,,f22e1d81-69d7-4198-ac2e-635c8b9f9304,,06/08/2023 23:58,07/08/2023 20:53,07-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
bce43178-9635-4c68-91ab-7b2d35129fc3,Inbound,Returns,Service Centres Related,,74be06f0-d402-4718-842f-e08e78f6fc70,,07/08/2023 10:20,07/08/2023 10:22,07-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
8c684310-f3dd-4e5e-ac67-6c072c906e0d,Inbound,Product Queries,Product Specific Information,,2b1114d5-3f5a-411f-b03e-328b1cebae92,,07/08/2023 14:39,07/08/2023 14:40,07-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
9a4eabe8-7ea3-41ab-8428-c01a4e605279,Inbound,Payments related,Online Payment Issues,Good ,a0d47644-4b1c-42eb-9b96-44cfa004060c,,07/08/2023 11:57,07/08/2023 12:00,07-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
45e21d1c-3bbd-4e47-860d-0e749fdf3fc0,Inbound,Order Related,Installation/demo,,40784f34-8ff9-4358-aa40-d8d2bf648753,,07/08/2023 13:10,07/08/2023 13:29,07-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
3c407aa8-4817-4235-a850-8c1f8d8b1505,Inbound,Returns,Reverse Pickup Enquiry,Good,e53163fa-6bb9-444c-b18c-8bfb09437c81,,07/08/2023 14:26,07/08/2023 14:28,07-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
cebb02cf-2562-466c-895d-4a7c9e727840,Inbound,Order Related,Order status enquiry,,a6f2f8c9-28d8-4fb4-847b-b2a15c3d3559,27/07/2023 20:15,07/08/2023 11:03,07/08/2023 18:16,07-Aug-23,SRINAGAR,Electronics,599,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
416dc300-41f3-44b8-8fab-e80c5a373a58,Inbound,Returns,Reverse Pickup Enquiry,Hjj,381110e7-91f5-4b3d-94a6-382ff908d125,,07/08/2023 09:24,07/08/2023 09:27,07-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
b9007205-5dd3-44af-b5cb-c267398f8da6,Inbound,Order Related,Invoice request,,46733b2f-cb63-43c0-9b41-23600de4b133,,07/08/2023 14:36,07/08/2023 14:39,07-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
288272bc-38b7-4d44-a91d-2c705636b897,Inbound,Refund Related,Refund Enquiry,,3934f45f-f3c1-4697-bc41-74a4385807fb,01/07/2023 18:42,07/08/2023 12:24,07/08/2023 12:43,07-Aug-23,KANPUR,Electronics,1499,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
28e786a3-5078-49a0-9952-11c0b39de9f0,Inbound,Returns,Reverse Pickup Enquiry,,02b4351d-32eb-4ffb-9597-eabdfef0f28b,,07/08/2023 12:41,07/08/2023 14:10,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
e0bf90fa-6f9b-4073-b9ac-6751c0cdc354,Inbound,Returns,Exchange / Replacement,I want direct number to speak with customer care. It's very very difficult to connect/call Shopzilla.,3d786386-0e83-4ada-bb99-3ee2480f80db,,07/08/2023 17:32,07/08/2023 18:42,07-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
f489c0c8-5f09-424d-a760-e8a0a2cbd681,Inbound,Returns,Damaged,,9d55165e-6bea-431a-a413-1bcddb2b0f61,,07/08/2023 19:38,07/08/2023 19:39,07-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
21c1c041-afcc-45ed-b0a1-247021d8e389,Inbound,Order Related,Delayed,Insist on a call or text to your logistician,ad994d55-5ded-4571-bdcd-9e32f792797f,26/07/2023 23:42,07/08/2023 16:44,07/08/2023 16:45,07-Aug-23,MALPUR,LifeStyle,296,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
863590dd-a131-4050-8406-b1a93ee6049f,Inbound,Order Related,Order status enquiry,Everything is good and   was an amazing person to deal with customers ,30c8783a-dd14-4668-bd38-181b923286e0,,07/08/2023 14:12,07/08/2023 14:15,07-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
02c82a35-e8f7-4dde-b237-8bf94b2dfb46,Inbound,Returns,Exchange / Replacement,,aa58ef20-66e1-480d-b3ad-b00e9c2b6e6e,,07/08/2023 21:49,07/08/2023 21:58,07-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
b5e13619-dbf4-43e6-b056-3d5b1d202b1d,Outcall,Cancellation,Not Needed,Bahut badhiya language bahut badi acchi   ki Hui Hai thank u,4bf997cf-c55d-401b-915a-a283277155f6,,07/08/2023 13:10,07/08/2023 13:12,07-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
1069176b-fd29-48ac-bb01-efcdc496f426,Inbound,Returns,Return request,,8920ffc4-a898-43cd-a0a8-b5d5ed8dc5ad,,07/08/2023 12:03,07/08/2023 12:05,07-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
cfcb0865-d373-4585-a6a2-61f6ae30ad09,Inbound,Returns,Reverse Pickup Enquiry,,6e96dcf5-50ad-4431-a822-c0f6a0d6b0a7,,07/08/2023 14:18,07/08/2023 16:15,07-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
12553ff9-0da4-43f4-a788-42857c611578,Inbound,Shopzilla Related,General Enquiry,Thankyou ,e21deb96-a9f9-4baf-8a82-929db879d2bf,,07/08/2023 22:16,07/08/2023 22:51,07-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
e19ba9d3-a328-4d08-9a2c-625de2b72747,Outcall,Returns,Fraudulent User,,7c5e3a64-ad7b-467b-92d1-3f8663a318b9,,07/08/2023 16:14,07/08/2023 16:16,07-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,3
76df0ca5-0526-4f20-818d-b5aed9820c2f,Inbound,Order Related,Priority delivery,,00dcf699-6076-4b14-b589-6ab21c6d7309,16/07/2023 12:57,07/08/2023 10:17,07/08/2023 10:19,07-Aug-23,SEHORE,Electronics,1299,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b3f6ffb7-cf50-4c77-808e-2415fdd0f7d9,Inbound,Order Related,Delayed,,f8310bc4-bd95-4a85-84a1-eefda9e2e6d0,28/07/2023 10:33,07/08/2023 15:31,07/08/2023 15:32,07-Aug-23,HYDERABAD,LifeStyle,384,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
6697fc7b-efe8-4a42-a196-40eb21a8a7bd,Inbound,Order Related,Order status enquiry,,d282cd45-14a7-45df-861b-d505ac714205,,07/08/2023 16:45,07/08/2023 17:15,07-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,3
70d205c8-7561-4c40-81a6-271fd83a361f,Inbound,Product Queries,Product Specific Information,,5a72d83f-dc4c-437d-b620-2daaa878c4c3,,07/08/2023 21:12,07/08/2023 21:16,07-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
1765a337-f816-41fa-b094-4722e2ce119b,Inbound,Returns,Service Centres Related,,6d908189-d578-4d92-a3ca-795e486bb5a4,20/03/2023 08:11,07/08/2023 12:11,07/08/2023 12:26,07-Aug-23,SULTANPUR,Electronics,387,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
328a25b7-1e5a-44df-b200-4da0e3dc77d3,Inbound,Order Related,Delayed,Please resolve issue,63828c03-f83b-487c-bd2f-5176241ab92f,30/07/2023 17:02,07/08/2023 10:27,07/08/2023 10:31,07-Aug-23,PUNE,LifeStyle,338,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
04f66cf4-21c0-496e-af12-18a75be55f21,Inbound,Returns,Reverse Pickup Enquiry,,e9975432-0878-4889-9c6e-51eac735a99e,26/07/2023 10:33,07/08/2023 16:59,07/08/2023 17:01,07-Aug-23,SAMASTIPUR,Home,541,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
771c3b53-709c-40d9-92d1-cd446df5d00d,Inbound,Payments related,Payment related Queries,,34eff211-7742-42dc-9342-d78b9fca9a36,,07/08/2023 13:02,07/08/2023 18:10,07-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
07d834aa-8531-4f2e-a75a-d3ad95aee0bc,Inbound,Order Related,Installation/demo,,9ebe10d6-816f-4b4f-8d7a-a5664eb5a28e,,07/08/2023 10:04,07/08/2023 10:05,07-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,4
4d0e008b-decb-404a-a384-c91600837e4c,Inbound,Returns,Reverse Pickup Enquiry,,2de41cc4-dbf9-4582-a3af-06922475796d,,07/08/2023 22:38,07/08/2023 22:44,07-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
a0d3acee-b1b5-4ac5-b66a-7b790dc71d3f,Inbound,Refund Related,Refund Enquiry,Good ,c5d4ca87-f3d0-4b54-97e8-c8f6260b21da,04/08/2023 12:14,07/08/2023 12:06,07/08/2023 14:20,07-Aug-23,PIPARIYA,Electronics,799,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,3
8c4a242f-ca5a-4b75-b162-4ee9fefb8d79,Inbound,Returns,Wrong,,6a8482fa-1936-413b-a636-11a2a62dbd32,,07/08/2023 18:57,07/08/2023 19:04,07-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
33fa5039-cfea-47d3-826f-9dbb5dc2e0a6,Outcall,Returns,Missing,,a0d21541-8e36-49cb-9d6b-b71420da0590,,07/08/2023 21:21,07/08/2023 21:29,07-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
576f1ef6-52a3-4819-873a-ce6edca5b597,Inbound,Order Related,Order status enquiry,,de79ce49-b112-4a13-b0e7-523008363a8f,,07/08/2023 21:26,07/08/2023 21:26,07-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
bfa8a0b5-b811-4966-823a-07580a384fa4,Inbound,Returns,Return request,Very nice behaviour akriti ji,1b7de7b6-d885-43f0-b33a-e32552916700,,07/08/2023 22:47,07/08/2023 22:50,07-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
5e3e4b78-e6ef-45dc-85f9-c395a97d96ec,Inbound,Feedback,UnProfessional Behaviour,,6436bf74-e8f2-4c62-9baf-c314c0d310d4,,07/08/2023 18:12,07/08/2023 18:16,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
6d183937-bdc2-49c5-acb0-bfc4e034c07d,Inbound,Order Related,Customer Requested Modifications,,1b35f4f6-c18c-4624-bcc5-2949d41ad534,,07/08/2023 10:45,07/08/2023 10:46,07-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
21641137-b133-4858-afe2-280cb5bf1458,Inbound,Shopzilla Related,General Enquiry,,f3e2395e-c07f-4744-8be8-2bc6cf760e4a,,07/08/2023 23:48,07/08/2023 23:49,07-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
b61e020b-4af6-45dc-9d34-2b4055573f3e,Inbound,Returns,Service Centres Related,,bf1da826-2ecb-4a6d-a217-cd7c120c4e64,06/04/2023 10:30,07/08/2023 23:37,07/08/2023 23:39,07-Aug-23,BHOPAL,Home Appliences,11290,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2c1e6945-cc7e-4033-972a-07d89ce8f8d0,Inbound,Refund Related,Refund Enquiry,,d0304f8f-1b3e-468a-ab8d-b83cd2b2ea5a,,07/08/2023 18:03,07/08/2023 18:05,07-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
44307cdd-5e03-422b-bef0-f346d823d768,Inbound,Refund Related,Refund Enquiry,Worst policies,9a64a8f0-e9de-44db-957d-5a0d9d2cb3db,,07/08/2023 14:15,07/08/2023 14:16,07-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
38bc0ea8-220e-476d-b025-da9056aaa406,Inbound,Returns,Return request,,6c334b60-1f8c-4f9d-90d9-f1301a32cc2a,,07/08/2023 22:32,07/08/2023 22:39,07-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cbf61ee0-841e-40e1-8fa6-0bb323e76a0e,Inbound,Returns,Missing,,62d7ef59-8240-4b4b-b790-274a0d73ecba,,07/08/2023 16:05,07/08/2023 21:34,07-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
e77a9034-26e2-416e-b5c1-3e7838baf01a,Inbound,Returns,Return request,,7ce19f8e-ee83-41b2-936d-38eafdfaa219,,07/08/2023 13:45,07/08/2023 14:50,07-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
667e4dc8-588a-4364-a67f-141d217fd8ba,Inbound,Order Related,Invoice request,,afdcb16f-da71-4eda-9c39-063a53135487,,07/08/2023 23:03,07/08/2023 23:10,07-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
6cdb1118-e968-4d0b-a39c-a9a2456f5874,Inbound,Returns,Return request,,c768794f-6e7c-4770-85fd-495410b83d7d,,06/08/2023 20:52,07/08/2023 08:06,07-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,1
250a05fc-8491-429c-b62a-bf7a9b03f506,Inbound,Product Queries,Product Specific Information,,fc5e7cb9-f26b-42bb-b179-a0e941590357,,07/08/2023 13:38,07/08/2023 13:41,07-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
a983bd0a-e341-4afc-9b31-c449273e9f62,Inbound,Product Queries,Product Specific Information,She was very polite and resolve my problem within 2min .thank you for your help and making my order approved.She continusey telling the Shopzilla policy and she said to give me a good feedback ,552dc780-7bd4-41c6-a3fd-d515d0b7acc1,,07/08/2023 22:42,07/08/2023 22:47,07-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
d733cdd4-91e5-4d2f-943e-9c3323fb95ef,Inbound,Order Related,Delayed,,f6e194fe-54c2-4c6e-bdf2-4ed3ada056d7,17/07/2023 12:22,06/08/2023 12:23,07/08/2023 23:36,07-Aug-23,KHOPOLI,Furniture,24358,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
2ea56885-e407-49ff-964f-62f58ed1be6b,Inbound,Returns,Reverse Pickup Enquiry,,670a5b03-ad51-4755-952e-0c8de41556bb,,07/08/2023 10:21,07/08/2023 10:28,07-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
8a037765-f15b-470c-9cf9-7b3e352628e6,Inbound,Returns,Reverse Pickup Enquiry,,0841a070-a10d-421d-89de-f7d3f785b4a2,,07/08/2023 19:41,07/08/2023 20:24,07-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
04620ded-acb0-4e0e-9786-f281e6ce9848,Inbound,Order Related,Invoice request,,eb74cee2-1ae2-466d-9a93-2a2dd1f5f09a,,07/08/2023 20:27,07/08/2023 20:30,07-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
9357f818-f98d-42d4-a3d9-d6676120db9d,Inbound,Returns,Fraudulent User,,5f5bced6-5c14-4904-a054-016ad038b3a4,,07/08/2023 21:34,07/08/2023 21:43,07-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c611dc64-36fc-4da9-a74e-6674fb2c2c9b,Inbound,Shopzilla Related,General Enquiry,,a806410e-beb2-47e9-86fe-08bb05ff47ed,,07/08/2023 10:47,07/08/2023 10:51,07-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7390e788-505b-4e00-8501-21804742bd1c,Inbound,Order Related,Seller Cancelled Order,,956ec79a-f002-4730-a35c-1e619f8584e3,,07/08/2023 16:55,07/08/2023 18:04,07-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,3
699b8c29-be68-4e7b-a53a-ba6a91f47cac,Inbound,Returns,Product related Issues,,a1c4cf16-e7b5-4b65-a765-08ef2b4ae536,,07/08/2023 14:14,07/08/2023 16:05,07-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
5ca7e8e7-b792-4aa3-a90d-a44072b391dd,Inbound,Returns,Return request,,13bbddbb-33ae-4b55-ac08-15c306a76d8f,,07/08/2023 15:07,07/08/2023 15:10,07-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
a6334f1d-ccbd-456f-9571-aad5f636be09,Inbound,Returns,Damaged,Outstanding ,c8251740-95f8-41bf-8a4e-71f9ecdadfd2,,07/08/2023 15:36,07/08/2023 15:38,07-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
a0250ded-5c4a-47a6-9c94-db1e550ee589,Inbound,Returns,Reverse Pickup Enquiry,,735d137c-9c43-43e3-a5d4-cd35ef505d96,,07/08/2023 23:15,07/08/2023 23:27,07-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
92f94455-741c-4d7a-8d73-82222ab66d2d,Inbound,Order Related,Delayed,,8e92830b-1a8e-476d-9c02-a4788e28a01e,23/07/2023 22:51,07/08/2023 17:48,07/08/2023 18:14,07-Aug-23,GAYA,Furniture,8650,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
d5522a4d-d903-452b-bff8-f513b28f12fe,Inbound,Product Queries,Product Specific Information,,12efb53d-6860-4d72-bd74-424478d4faf0,,07/08/2023 09:35,07/08/2023 09:36,07-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
41822687-3285-4587-8a10-74ab7a7bc709,Inbound,Product Queries,Product Specific Information,,6dcdc135-6c36-4c95-a020-5b4728f74a05,,07/08/2023 14:00,07/08/2023 14:24,07-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
4dd0b0f0-15b5-4e72-bde7-2d50bd513147,Inbound,Refund Related,Refund Enquiry,Nice,f76160b1-f6c7-422a-815a-09fd4cc3a29e,,07/08/2023 19:26,07/08/2023 21:33,07-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
afd097d6-aab9-447e-894e-6a439501ac1a,Inbound,Returns,Missing,,bd931227-7c93-424d-819a-30614b7fbecc,,07/08/2023 20:58,07/08/2023 21:18,07-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
ffd83caf-18e1-494c-902e-ee324e7c2615,Inbound,Returns,Reverse Pickup Enquiry,,42cf0a42-bf3c-4470-aa81-85ec87a139e9,,07/08/2023 22:00,07/08/2023 22:14,07-Aug-23,,,,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
197eea0a-d110-4bd2-8905-53f403c89ec7,Email,Order Related,Installation/demo,Thank s,1f2e5557-a967-4aea-a1f9-cea2358d1d3a,,07/08/2023 13:42,07/08/2023 14:01,07-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
a9d6491e-489b-468e-b0e0-ed13fc465fc9,Inbound,Returns,Reverse Pickup Enquiry,,376e4923-5ef0-4f8c-8879-dc1e552cce84,,07/08/2023 19:13,07/08/2023 19:42,07-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
10141bc0-618d-46c8-846d-a69a10b8ffa8,Inbound,Returns,Return request,Very friendly and helpful customer executive.Thank you so much.,8b114ada-d57d-493f-b434-0d9cc70a2f27,,07/08/2023 22:36,07/08/2023 22:38,07-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
8e3a31d6-adf7-4465-ae14-2b8a104c20f7,Inbound,Order Related,Delayed,You guys don't have any control on the delivery,05a9a2ea-579b-475e-b197-703e50bd4d28,,06/08/2023 19:09,07/08/2023 05:31,07-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
db9f788e-947b-4bf2-99d4-0c37ee27d6b6,Outcall,Product Queries,Product Specific Information,,7a1d37a9-ac6e-426a-816b-0c8aa41302ee,,07/08/2023 15:59,07/08/2023 16:00,07-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
75b93102-faf8-4310-996c-f09dd7ccea0a,Inbound,Order Related,Delayed,Worst experience with Shopzilla delivery services. Order not received but delivery team marked the status as delivered.,f49a5894-88c3-457b-b631-07d7fcf8e886,,07/08/2023 09:49,07/08/2023 09:50,07-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,1
9cb61bfe-bcb0-4a5c-a031-c1f2549ddf03,Inbound,Returns,Reverse Pickup Enquiry,,a2463dcf-7fd8-4405-80a2-5da404c851f4,,07/08/2023 16:34,07/08/2023 16:37,07-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
40cc059e-fff0-485f-af89-66a84d831402,Inbound,Refund Related,Refund Enquiry,,0bd304a4-c987-4a39-aee5-a7732a5fa043,,07/08/2023 22:32,07/08/2023 22:37,07-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
40d9ee01-4a1a-4f26-b1f4-18f99b15877b,Inbound,Onboarding related,Seller onboarding,Hello ,8eccb284-d988-44c4-9a27-21da8d93e6b0,,07/08/2023 11:03,07/08/2023 11:04,07-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
06ed9a76-aca7-4fdb-b379-e321acdc19b7,Inbound,Shopzilla Related,General Enquiry,,23a43fa3-426e-451d-969e-0cb36a2fac08,,07/08/2023 16:55,07/08/2023 17:04,07-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
f726cc9b-fe32-46f0-8150-49661783cec4,Inbound,Refund Related,Refund Related Issues,,d44c7252-7aa6-4591-86ee-b1766f150ad4,20/07/2023 19:18,06/08/2023 16:50,07/08/2023 16:55,07-Aug-23,ALIGARH,Home,159,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
3e78c304-573f-4bae-aed1-72fec93b0aa8,Inbound,Payments related,Payment related Queries,Than you madam,35294796-430a-487b-8c3d-11acff487e7d,,07/08/2023 09:23,07/08/2023 09:26,07-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a1cbfc18-a7be-4019-aa41-8d05f24ad34a,Inbound,Order Related,Installation/demo,No issues solved ,88d9e0bc-2d19-42bb-bc7c-07bba65fe695,,07/08/2023 12:25,07/08/2023 12:41,07-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
079bbbcf-ac7a-415d-830a-cd711815084c,Inbound,Returns,Reverse Pickup Enquiry,Best,be0871ca-a4bc-4daf-a911-a97936dc71c3,,07/08/2023 18:35,07/08/2023 18:38,07-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
fc003336-5cf2-4eaa-8c3a-55fd0d7018a9,Inbound,Order Related,Delayed,,98250ae8-8259-4e32-b606-8531190f399b,,07/08/2023 10:09,07/08/2023 11:04,07-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
21f1419c-9e8e-4fa7-8fff-798c1417a472,Inbound,Returns,Reverse Pickup Enquiry,,931096b1-735c-4ece-b0f3-63d1ef4b5746,,07/08/2023 21:44,07/08/2023 22:06,07-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
915bf498-1249-46a9-80a9-75b5ef2c3d1a,Inbound,Returns,Fraudulent User,,392296b7-0186-4960-b6d6-75a5ffdd8095,,07/08/2023 11:16,07/08/2023 12:16,07-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
7497fb50-273c-488c-a896-938d2b041051,Outcall,Product Queries,Product Specific Information,,b211a94f-c65c-4f86-adf5-d32c681e09e8,,07/08/2023 21:53,07/08/2023 21:57,07-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
791a4204-d9e3-4cd9-aaf5-e1cc7828aaea,Inbound,Cancellation,Not Needed,,5db232c4-7350-4606-b1e8-1f7f86d6d5ac,,07/08/2023 09:31,07/08/2023 09:32,07-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
597a98cc-e6f0-4732-8f9a-cde9f84450ce,Inbound,Order Related,Installation/demo,,5f85b2b4-4fb2-4007-85fc-c3323aadd73c,,07/08/2023 08:23,07/08/2023 09:20,07-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
44abc4da-2008-4eb3-bf82-39f4d3526a0c,Inbound,Refund Related,Refund Enquiry,,f07ccba9-2c3c-4c7e-8ef9-53a80a275909,,07/08/2023 08:26,07/08/2023 10:36,07-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
107e7c3a-3b7d-429c-82e2-6a0e4298c6c9,Outcall,Order Related,Invoice request,,ac41cd95-b091-4ce9-b72b-ed3876e55927,,07/08/2023 21:06,07/08/2023 21:08,07-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2afb4cd7-0c32-497e-88ab-3ad8f3865f2f,Inbound,Returns,Reverse Pickup Enquiry,All good??,4812610c-622d-457d-9a25-ed3b5f72eb45,,07/08/2023 11:58,07/08/2023 12:56,07-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
17577b48-ca6e-4ce6-93dc-9eca9429c586,Inbound,Order Related,Installation/demo,,7582d12e-fcc7-4acd-8a9d-99f09fe0e129,,07/08/2023 21:54,07/08/2023 21:55,07-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
e2d4dae1-a1e1-4a69-8897-b03b039cbb8b,Outcall,Returns,Reverse Pickup Enquiry,,05822ccd-f520-4d02-8fc3-8fc3b562e3b9,,07/08/2023 09:04,07/08/2023 09:36,07-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
909e3b01-78fb-4934-b5ec-87da4273c720,Inbound,Product Queries,Product Specific Information,,c1a5b96f-905e-4f1e-ba3c-56d478fd1e02,,07/08/2023 08:58,07/08/2023 09:00,07-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
cc8ace92-f615-4210-9976-596949019643,Inbound,Returns,Fraudulent User,,d10d969e-f5aa-44a7-bd44-9723d78e2d92,,07/08/2023 21:01,07/08/2023 21:03,07-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
8ae8403e-ff26-4f82-920f-b7c06a1b1e9e,Inbound,Order Related,Installation/demo,Worst experience.,0b98ed21-d845-479e-9222-814585f30a58,,07/08/2023 23:35,07/08/2023 23:44,07-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
cd68e3e9-25da-4d8c-95b2-f1c7b2b4848c,Inbound,Returns,Return request,,8d11aa23-a0a0-4f6f-b868-276f3e9b3012,,07/08/2023 10:06,07/08/2023 12:33,07-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
8a77391b-bc7b-444c-8fad-6ad55818ce4c,Inbound,Returns,Return request,,ad98e39a-dfc5-4212-a3ff-c7be8cbf4879,,07/08/2023 12:59,07/08/2023 13:01,07-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3b7902f0-a863-4bda-8f81-c56706349589,Inbound,Returns,Reverse Pickup Enquiry,Nice,b395169f-882d-45d4-a8de-447c09baaaeb,,07/08/2023 16:07,07/08/2023 20:11,07-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a98e1cc3-9b09-4a52-93d3-a827156d6143,Inbound,Returns,Reverse Pickup Enquiry,,9beb6539-f09d-43c3-8718-acf3e59fef40,,07/08/2023 22:10,07/08/2023 23:12,07-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
86836a46-1035-49b7-b541-7a564b673dd1,Inbound,Returns,Return request,,83162f4a-3aa7-45ce-b618-82a4bc4f99bf,,07/08/2023 20:48,07/08/2023 20:55,07-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
92fe511d-9805-4661-abb8-58b7a6f72670,Inbound,Order Related,Delayed,Good,2614ff17-13f4-44a6-8d18-a9916c00b916,,07/08/2023 20:00,07/08/2023 22:14,07-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b3f6922d-62ed-4dc5-af0d-8d955e03e034,Inbound,Order Related,Priority delivery,,3fcd721c-8ebc-4429-8fcb-de726dd91cca,,07/08/2023 11:28,07/08/2023 11:29,07-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
8f796148-eba7-46ef-830c-86a3ad8e416f,Inbound,Order Related,Delayed,,0e372c21-efdb-4708-80ac-37644b39495b,,07/08/2023 20:41,07/08/2023 20:48,07-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
febe6fe6-7775-4c4e-8ff5-d52488d12cff,Inbound,Order Related,Seller Cancelled Order,,48533c07-8ae5-41d9-a36a-9182340a97bd,,07/08/2023 09:18,07/08/2023 09:22,07-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
551bc2be-c29c-4085-aae5-5598e380e235,Inbound,Order Related,Order status enquiry,,9fd95554-0268-459f-bdec-1f14bf8ed619,,07/08/2023 11:32,07/08/2023 11:35,07-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
ca366013-7dce-4684-a564-75c2cdb445fc,Inbound,Order Related,Order status enquiry,,79e0ba80-fead-4d2f-b685-ecd595a87144,,07/08/2023 19:23,07/08/2023 19:26,07-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
f37d1b90-8827-4fd8-a2cf-227776c39f03,Inbound,Returns,Fraudulent User,,9b213a74-1cd5-435d-8f74-dd99a1b7c42d,,07/08/2023 21:34,07/08/2023 21:37,07-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
88eb0647-2a36-4b34-82de-df714b29957f,Inbound,Returns,Reverse Pickup Enquiry,,9b6561c1-b1a5-4bef-9c17-40fe47802226,,06/08/2023 20:50,07/08/2023 10:34,07-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
2b465082-dc61-4666-8e7f-fdbaa5301c25,Inbound,Returns,Reverse Pickup Enquiry,,24355a8f-26c0-472a-86fa-7a7fb213a806,,07/08/2023 10:48,07/08/2023 12:19,07-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
bb9011c9-8e08-43d3-a409-2ccab85ae959,Email,Refund Related,Refund Enquiry,Very good,8fce78d1-9a70-4ee2-9a69-53bccd82b2fa,,07/08/2023 12:29,07/08/2023 12:33,07-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
6b868407-926f-441d-9b7b-141ed929e384,Inbound,Order Related,Delayed,Gives correct information ,7cc58867-702f-4829-a73a-6ec88105e138,,06/08/2023 19:16,07/08/2023 12:40,07-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
7b3c14eb-5d48-472c-ab01-90d8d6a9b8b6,Email,Refund Related,Refund Enquiry,Good ,3dec5602-8399-4c7f-99a0-e0fd0a5c3d9d,,07/08/2023 13:27,07/08/2023 13:29,07-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
3e7965e4-9a4a-4c58-b06d-d760a74a190a,Inbound,Returns,Fraudulent User,You have not able to resolve any issues so you leave your job ,d9798fe5-c164-4b26-988b-af1d72cb4173,21/07/2023 14:35,07/08/2023 16:46,07/08/2023 16:47,07-Aug-23,GANGANAGAR,Electronics,1299,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
be6cbc31-39fe-4873-8a02-bbf1398f64be,Email,Order Related,Delayed,,21deb26b-da1f-4478-a24a-5152914e3055,27/07/2023 13:00,07/08/2023 12:00,07/08/2023 12:20,07-Aug-23,LUCKNOW,Home Appliences,7999,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
ab287c1b-58b0-45d0-b8e8-c7701a04c6a9,Inbound,Returns,Service Centres Related,Please solve the problem thank you,4af7edb6-a5f7-45a2-923b-ebfb3abd9d43,,07/08/2023 07:29,07/08/2023 07:36,07-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
fe3983fe-914d-4194-988d-bdcf6f31f973,Inbound,Returns,Reverse Pickup Enquiry,,64fde0dd-ed4c-4370-a49f-7a7049f5d789,,07/08/2023 18:08,07/08/2023 18:18,07-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
475688ca-e143-44e1-bdf0-2c9b498de6ef,Outcall,Cancellation,Return cancellation,,9beda1c1-6403-42e1-b146-c74413f73a7c,,07/08/2023 18:40,07/08/2023 18:48,07-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
546a5a1a-6ec9-483b-a674-864bc86c027a,Inbound,Returns,Fraudulent User,Delivery guy should be aware of inbox accessories in case of Open box delivery. Delivery guy shall demonstrate the equipment and also should do the counting of all accessories in the box as per site description.,486093d9-7bbd-4854-9b74-803f332f3894,,07/08/2023 19:01,07/08/2023 19:15,07-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3422d3d7-23e1-4d93-b173-bbbcca92344a,Inbound,Order Related,Invoice request,,6be97d58-bf02-449b-a5d7-bb2b3c4f1de2,,07/08/2023 22:16,07/08/2023 22:17,07-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
87334826-bddd-42dd-bb50-ea660e3e9821,Inbound,Offers & Cashback,Affiliate Offers,,7277aa20-c129-4025-9ea4-0853593b7a35,,06/08/2023 14:01,07/08/2023 09:48,07-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
5726f758-7697-47b7-afd2-7b9ca6547107,Inbound,Returns,Reverse Pickup Enquiry,Good service ,5c5a4774-1e7d-4e5b-8a72-5351b9c7e6cd,,07/08/2023 13:13,07/08/2023 13:15,07-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
0d22387e-b9c7-415c-962b-03e009a9381b,Inbound,Returns,Reverse Pickup Enquiry,Very good  vibes ??????,95baa305-ce21-4f3d-9965-20031736fc21,,07/08/2023 14:42,07/08/2023 14:43,07-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
3b5c8e4f-1237-468d-8d43-c00317abe37c,Inbound,Returns,Reverse Pickup Enquiry,,0cfa4427-dde5-4a98-8b0f-7bc7d0b2d3d7,,07/08/2023 17:22,07/08/2023 17:23,07-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,4
370dbab9-89f4-4ac8-9e3b-c2fa1bf28fac,Inbound,Order Related,Seller Cancelled Order,,8f179bbc-0784-4fd4-b1a3-8a1a8869c787,,07/08/2023 20:43,07/08/2023 20:44,07-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
86a598a0-31e5-416d-b700-796e4d187f46,Inbound,Returns,Missing,OVERALL GOOD ,def7f8bb-1d18-4167-8e38-f9506417d08e,,07/08/2023 02:52,07/08/2023 11:06,07-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
12fd828a-4247-4399-ac45-f43d63626391,Inbound,Returns,Missing,Very politely talk to me,65aec307-153d-4650-880e-544d2bad883f,,07/08/2023 19:06,07/08/2023 19:07,07-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
e6ce4a70-6676-4acc-9fd0-ab401ad5a3b8,Inbound,Returns,Return request,,88b1d257-2009-402f-bf74-16d0f04fbae2,,07/08/2023 10:34,07/08/2023 11:19,07-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
c942ea3f-c05b-48ef-8360-9d1cc71e58b7,Inbound,Returns,Wrong,Nice experience ,c1b7cd62-83ef-4b0f-8f8d-3402934af376,,07/08/2023 23:20,07/08/2023 23:29,07-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
7c7d6016-4455-4e2c-961a-fc8b2b47b9db,Outcall,Order Related,Customer Requested Modifications,Welldone ,4378eb65-7958-4153-a0f5-04c5b78c00af,,07/08/2023 15:04,07/08/2023 15:06,07-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
99a2d501-c13d-4322-8879-0afc39624efb,Outcall,Order Related,Invoice request,,0a934543-2885-4f5c-ad72-c8fa610e41f7,,07/08/2023 10:36,07/08/2023 10:38,07-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
98216c04-c54f-4d40-acde-18738eb46978,Inbound,Returns,Missing,Really appreciate the service ,403d5e26-154c-404e-adcd-5ba218459060,,07/08/2023 16:10,07/08/2023 16:15,07-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
73291411-82a3-40f0-9a21-861473f26d06,Inbound,Order Related,Installation/demo,,cbd1642b-d68f-4670-b3f5-d76cfa9a63c5,,07/08/2023 16:14,07/08/2023 16:18,07-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,1
07445d32-8661-41b4-8b03-d4a220abfa2a,Inbound,Refund Related,Refund Enquiry,,c4fc2bdf-e098-4226-9aec-bc612c535b87,,07/08/2023 21:35,07/08/2023 22:56,07-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5028806c-6c03-4743-9013-cebf612e505a,Inbound,Returns,Return request,THANK YOU ?? VARY MACH SIR ,4b11eab2-997b-4065-b3c8-27d47e32a99f,,07/08/2023 19:03,07/08/2023 19:10,07-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
f3300f0b-d14a-4a30-a37f-809ece985300,Inbound,Returns,Reverse Pickup Enquiry,,3cc53d43-16db-4b2a-bfe1-3981a0ba42ef,,07/08/2023 09:13,07/08/2023 10:21,07-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
c23eb547-b075-4337-b74f-603b9a2bd977,Email,Order Related,Installation/demo,,de23a274-4e4a-46d3-9d28-9620b4d6d703,,07/08/2023 13:56,07/08/2023 15:30,07-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
d8fdfd0f-71aa-4b82-be8b-e31640b66673,Inbound,Cancellation,Not Needed,,b4c2f84c-88bf-4235-9031-ec5c9ba6326b,,07/08/2023 16:57,07/08/2023 17:11,07-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
9f006c45-8e81-4227-aac9-38bc73b36605,Inbound,Order Related,Delayed,Satisfied with that executive,f7e80ac6-69e9-4119-8ab6-0e892d7c4ed2,03/08/2023 21:17,07/08/2023 21:42,07/08/2023 21:52,07-Aug-23,GURGAON,LifeStyle,1006,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
2265f193-ae12-4472-8451-d8e8b416ace8,Inbound,Returns,Fraudulent User,,501cf202-c185-4654-950e-00194767f881,,06/08/2023 15:28,07/08/2023 07:44,07-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,3
3d323e03-c9fc-452c-b577-1b1555e665a6,Inbound,Returns,Reverse Pickup Enquiry,Agent   was good & addressed query professionally.,4f7aef02-7f10-4ce8-9fc9-d26d8cd32fc0,,07/08/2023 15:57,07/08/2023 16:46,07-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
01de0442-2180-4ba5-a08f-d2ee20806b6a,Inbound,Returns,Reverse Pickup Enquiry,,33271d47-d4cb-41b5-89dd-606a342be523,,07/08/2023 17:55,07/08/2023 17:59,07-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
98dc0c87-3d7f-4a79-9f0e-ca42687e739f,Inbound,Order Related,Delayed,,fe2d29ee-c42d-4f40-a2bf-317eb206d079,,07/08/2023 11:36,07/08/2023 12:09,07-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,4
ccfc19e0-593a-41b9-b0f2-3c279b6fb245,Inbound,Returns,Reverse Pickup Enquiry,Product   up in less time..   up agent doing a bit too arbitrary.,9ff0ae32-4a7f-4fb1-8d72-9fcdf7ac0c1d,,07/08/2023 15:35,07/08/2023 15:54,07-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
f5754b55-432c-4594-bfb7-a184e4c72928,Inbound,Returns,Wrong,,59ba69e4-0cfc-4986-993c-11cca2e6d3ae,,07/08/2023 17:47,07/08/2023 17:47,07-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
5a0858c0-9696-4484-8b04-5a62ed59afb8,Inbound,Returns,Service Centres Related,,20772375-54a7-488c-a6a5-903d61a5b669,,07/08/2023 18:48,07/08/2023 18:52,07-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
6f33617f-18f6-4f30-84c8-5d682a479f7e,Inbound,Returns,Reverse Pickup Enquiry,Very good ,c2d27128-8699-468d-bd75-b2376d74f61a,,07/08/2023 20:58,07/08/2023 21:02,07-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0a3a5709-3cb4-4b74-9dd0-6c140f2291d3,Inbound,Returns,Technician Visit,,162aaf81-7803-4a2b-a8ab-b57cc1c8e5ba,,06/08/2023 11:16,07/08/2023 08:45,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
d102636e-534a-4a20-a95b-c748d1c58b72,Inbound,Refund Related,Refund Enquiry,,bc2f0788-751b-4752-913d-3a70f6a57b0e,,07/08/2023 08:58,07/08/2023 09:08,07-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b7ea7dc9-2965-4ce6-a066-3548d1dc0425,Inbound,Returns,Fraudulent User,,9a877b41-eeff-4eba-8eab-03b9956589cf,,07/08/2023 17:58,07/08/2023 18:03,07-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
221e63c7-ed3d-42d1-bd85-6c47d1aaa214,Inbound,Returns,Damaged,Good ,5fcdf06c-896e-4240-897e-b655ecc847dd,,07/08/2023 18:59,07/08/2023 19:35,07-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
ef248a50-cd2c-43b0-8c7b-49040488a227,Inbound,Shopzilla Related,General Enquiry,,27780e8c-2df0-42d2-8d23-b66e64583b04,,07/08/2023 09:39,07/08/2023 09:42,07-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
54da8f6a-86f1-47b4-aa9c-1fa8a170bfd5,Inbound,Shopzilla Related,General Enquiry,,cb931378-6a44-402e-8dbb-8fd12cb536ff,,07/08/2023 12:09,07/08/2023 12:16,07-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
1a9f09e0-3c2c-49d4-b2c3-f870750b9abc,Inbound,Returns,Reverse Pickup Enquiry,,a8f7ccd8-f6d2-4225-9869-24abbca62f47,,07/08/2023 17:54,07/08/2023 17:58,07-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
97de1fd6-15f7-41c2-a9fd-5ab9866d103e,Inbound,Returns,Reverse Pickup Enquiry,,a1295a97-f806-4219-8ffb-edb2509e2fa5,22/04/2023 18:50,05/08/2023 22:59,07/08/2023 09:50,07-Aug-23,JAIPUR,LifeStyle,249,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d320586c-d00f-45f9-9c09-9ea41676efa6,Inbound,Order Related,Delayed,,20c74f27-f793-480e-99c7-b740876506d3,,07/08/2023 11:15,07/08/2023 11:30,07-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
ccbc7a54-195f-4a89-ada5-25bfb78141c9,Inbound,Returns,Return request,,044027be-541e-4892-a6cd-e8e73aa22984,,07/08/2023 15:23,07/08/2023 15:31,07-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
408e8bfa-d5ff-4d3d-a5ea-5860a1d31edc,Inbound,Returns,Return request,Make sure you deliver the right product. I'm very much unhappy with the wrong product delivery.,5a0f34a4-a776-4be8-8d75-6b3d6f4a7769,,07/08/2023 17:01,07/08/2023 17:25,07-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
564baaa5-2f6f-4e10-9b99-22ecdd1b86fd,Inbound,Feedback,UnProfessional Behaviour,,5503529a-71c3-4ae7-968c-c14ee9c0a94c,,07/08/2023 18:52,07/08/2023 18:54,07-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
fa59db07-8d09-47bb-b753-68511e1b6fb3,Inbound,Returns,Fraudulent User,,134936da-80e2-40b1-ad11-51ce66456593,,07/08/2023 16:37,07/08/2023 17:03,07-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
ab4e89e1-788a-4978-b6ce-95e82f75b6fb,Inbound,Order Related,Delayed,Poor response ,6d13b7bd-1aa9-424e-accc-98e9aa003b8d,,06/08/2023 21:51,07/08/2023 00:07,07-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,1
c2279ece-f6f0-42c1-81de-8625f1d5ee24,Inbound,Returns,Return request,Tq plz solve my problem ,d7f16d8a-28a8-4208-b75a-27a05a71ae51,,07/08/2023 12:06,07/08/2023 12:12,07-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
b7372ce6-ec61-43d2-a3dd-8dc88b134a97,Inbound,Returns,Return request,Mujhe apna order pura dena is bar sir ji,84bfde29-1dbf-42d8-83e5-c42f5423b98f,,07/08/2023 13:08,07/08/2023 13:11,07-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
bfca22e6-6b3a-4e8c-8c71-e6f3ca3425d3,Inbound,Order Related,Delayed,Good,0ee46b52-cc1f-4724-843b-745b4ec01841,,07/08/2023 13:38,07/08/2023 13:49,07-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
8a0af354-4827-40ff-bf21-58833fb454b5,Inbound,Shopzilla Related,General Enquiry,,0a673f2c-22f5-41fb-b6f9-eb97d61bba94,,07/08/2023 11:57,07/08/2023 11:58,07-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
82768556-c631-489c-9c4e-9dc842c07b05,Inbound,Returns,Reverse Pickup Enquiry,,581e0e69-a498-4cc6-8b55-caf36018ddb7,,07/08/2023 09:29,07/08/2023 09:30,07-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
86382185-28cd-4f02-a1d3-216e69aabbcc,Inbound,Order Related,Delayed,,3d8dd34f-4eea-49a1-9c52-404b45669c40,04/08/2023 08:13,07/08/2023 14:26,07/08/2023 14:37,07-Aug-23,DEHRADUN,Electronics,57990,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cf15b409-e376-4ebe-9044-10fdeb456c8b,Inbound,Order Related,Customer Requested Modifications,,e58d2608-31b5-4b8f-986c-0fdf85f141c9,04/08/2023 00:59,06/08/2023 13:15,07/08/2023 00:12,07-Aug-23,NEW DELHI,Mobile,67999,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
11a60906-86bc-48cd-a49b-1fb695675153,Inbound,Cancellation,Not Needed,,0e5014bb-f83c-4ac8-87d2-e436ac7ff7f5,,07/08/2023 17:25,07/08/2023 17:27,07-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
8556171d-a173-461b-afbd-965250160b49,Email,Refund Related,Refund Enquiry,Don't eat away customer money,9b2b7a57-49e1-4c24-8499-08cb00656f8e,,07/08/2023 18:11,07/08/2023 18:16,07-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
9b34642f-a67f-4590-8aaf-7b66927e2e11,Inbound,Order Related,Order status enquiry,,697328d7-a983-4b9e-a1bc-82a9952a0551,,07/08/2023 16:27,07/08/2023 16:31,07-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
b7bca1d4-153d-4bf4-bf7f-3b5ca2cbc4a6,Inbound,Product Queries,Product Specific Information,"For the exchange of phones policies aren\u2019t much clear, in terms of discount and card offers",b40df6d9-53c1-447c-9a3e-58bc6f94f2c5,,07/08/2023 10:39,07/08/2023 11:09,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
db23b4b8-491e-483e-b2b0-5317d8e46a6e,Inbound,Returns,Reverse Pickup Enquiry,,c4e4dc36-6114-4803-9dfb-5f3e502d60dd,,07/08/2023 10:50,07/08/2023 10:51,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
4402c6e6-f436-45fe-a079-f3a1863b3cd8,Inbound,Refund Related,Refund Related Issues,"Customer service person was fine , the product delivery is too bad and worst , it's been 3 months and 3 different product none of them got delivered. Worst service ",441d8913-c794-475c-8ea6-7b595ddd765b,,07/08/2023 15:17,07/08/2023 15:35,07-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,1
2550ee3d-de23-4e2e-acfd-09c3298585e8,Outcall,Order Related,Order status enquiry,,40aaea92-c825-4beb-8813-450a47f1498a,,07/08/2023 09:37,07/08/2023 09:38,07-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
4983568c-6442-43e8-96b3-c91fb442f649,Inbound,Order Related,Installation/demo,,166daaea-2ef3-45bb-a124-078eeff8636a,,07/08/2023 15:20,07/08/2023 15:23,07-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
6f0c1d5d-f828-48de-addc-4af0e462521e,Inbound,Order Related,Order status enquiry,,9a1dbcec-a31e-48cd-9f18-98107909e4e3,,07/08/2023 19:45,07/08/2023 19:46,07-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
2ef5a45a-ff1a-429a-ad02-a3e451dfbcb6,Inbound,Returns,Fraudulent User,,7c15b698-0eca-4d8e-8d66-5ad762c7a75c,,06/08/2023 19:42,07/08/2023 09:42,07-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
67b30f7a-1766-42d2-bfd4-d2cfd936b487,Outcall,Shopzilla Related,Shopzila Premium Related,Resolution time taking too long ,6ccb891e-15a9-4b71-93d4-37aa965cbd43,,07/08/2023 15:03,07/08/2023 15:13,07-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
bb58a556-ff16-4db3-beee-d7e2c4e484f5,Inbound,Returns,Reverse Pickup Enquiry,Good help staff,285e76f1-8b9d-465b-808a-1553ff1a233d,,07/08/2023 19:40,07/08/2023 19:41,07-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
c0f66e0f-b2c8-4046-8ced-b62ae4c1edf8,Email,Feedback,UnProfessional Behaviour,,0ac8e2aa-7945-46e5-8480-db7898d728d2,16/07/2023 11:43,07/08/2023 12:05,07/08/2023 12:09,07-Aug-23,FARIDABAD,Home,294,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
5b0e8bc2-9c14-4259-913c-b026e113c0f7,Inbound,Product Queries,Product Specific Information,,2034a3a8-bd5a-47d4-ba8d-6824327e506c,,06/08/2023 23:13,07/08/2023 00:11,07-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
6f8f3c3e-6eec-4605-8ece-af62301e1e92,Inbound,Returns,Wrong,,e045049a-641c-4990-9bc0-162fdf68d595,,07/08/2023 09:03,07/08/2023 09:14,07-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
8f28e855-df16-4b07-a30c-7cbd884c897c,Inbound,Returns,Reverse Pickup Enquiry,"The seller sold a used Philips 36 liters OTG. Though delivery was open box, agent didn't open the box to confirm  condition of the product. It seems Shopzilla did this on purpose to sell used product.",d36d1737-71f2-476f-9535-fe7d4c4a3c8a,,06/08/2023 18:17,07/08/2023 09:19,07-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
ef5d5702-5614-478c-9eeb-c50f3cc0fb14,Inbound,Returns,Reverse Pickup Enquiry,Amazing voice ,7cae3066-25b0-4ba6-90d0-bba03864a54a,,07/08/2023 17:42,07/08/2023 17:43,07-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
318b06d0-fe8b-4169-9369-7465a0a609d5,Inbound,Returns,Return request,,6765ce3e-27b3-4608-9684-8ede4491fcb4,,07/08/2023 17:16,07/08/2023 17:19,07-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
de684012-6059-441c-af6c-af1db2e3b004,Inbound,Returns,Reverse Pickup Enquiry,,15bb39c2-32fd-4011-b452-ec9704b810bb,,07/08/2023 12:46,07/08/2023 17:30,07-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,3
a4f91094-d7d4-4c7b-a260-d10de1ada43d,Inbound,Returns,Reverse Pickup Enquiry,,f3f4dbfd-5bcf-43a1-9695-5852e8f46bce,,07/08/2023 17:59,07/08/2023 18:01,07-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
eed2d4e9-fc89-4983-879e-ea0850492a6d,Outcall,Returns,Reverse Pickup Enquiry,The customer care unit is very positive but I have an issue about a product replacement hope it will sort out this time,138e0ce5-ce7d-4e61-ad3a-f7a4d584c6cc,,07/08/2023 21:49,07/08/2023 21:53,07-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
6188f788-2c9c-4511-aae6-54fccf737db8,Inbound,Returns,Reverse Pickup Enquiry,,2f499d5d-61e2-4a97-9567-8d5ab832da1b,,07/08/2023 22:11,07/08/2023 22:13,07-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
ff0279ba-b6f4-4f80-96b6-39b0179133d7,Inbound,Returns,Return request,,353b0147-78c8-4c3f-9dd6-034e6224af84,,07/08/2023 22:11,07/08/2023 22:14,07-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
8e007ab0-1026-4fcc-9066-0a0ea78675ca,Email,Shopzilla Related,General Enquiry,Na,7e5b4996-1678-4b5b-a634-965cbc0300c8,,07/08/2023 23:02,07/08/2023 23:21,07-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
11fa40df-d78b-4fba-9d2a-2e79c168a7cb,Inbound,Returns,Reverse Pickup Enquiry,,4f20ec65-20a6-4370-ac08-8e3c168749d5,,07/08/2023 09:01,07/08/2023 09:03,07-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
9c4e83d4-3195-4bc2-8835-ae167438f3c4,Inbound,Order Related,Order status enquiry,,797fa2ad-37b5-40e5-9104-07a852f87fa8,,07/08/2023 09:28,07/08/2023 09:29,07-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,3
af08e45a-0582-4ca2-ac99-f6747db0f724,Inbound,Order Related,Installation/demo,,998d1f77-7cf2-4075-818c-139ff73b5aa1,,07/08/2023 11:47,07/08/2023 12:07,07-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c61e4131-150f-46f7-ae7a-714a131681f6,Inbound,Returns,Return request,Please use item ke uper AP log dhayan do 1 baar es ke pahale bhi dusre product ki packing   thi packing ke uper   hoga,0c3bb15d-de81-4008-aed9-7f7fdc4f5942,,07/08/2023 12:57,07/08/2023 12:59,07-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
56001de3-cb9c-4eda-b206-5c7db31589c3,Inbound,Returns,Reverse Pickup Enquiry,,7731f8c2-4f1c-4e91-9166-f5012ef55779,,07/08/2023 16:54,07/08/2023 16:55,07-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
6e21bafe-1d86-40e8-9137-c0eef2f62db3,Inbound,Refund Related,Refund Enquiry,Good ??,12b5be7f-69fc-4d13-a93f-210540565336,,07/08/2023 09:42,07/08/2023 09:45,07-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
b6dfec87-8409-4496-83a9-86f0efd6d4b1,Inbound,Returns,Reverse Pickup Enquiry,Great ??,d11373bd-8ada-4b70-a272-60304e56bd27,,07/08/2023 14:54,07/08/2023 23:37,07-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
f1344c4c-e76d-448a-a99e-5554e0a7621c,Inbound,Returns,Reverse Pickup Enquiry,THANKS for your help ????,797e637a-56b2-49f4-99d6-3b21065ff36f,,06/08/2023 17:22,07/08/2023 15:30,07-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
9e5e4e7c-03c3-4bac-b7ce-7c7346f4f6aa,Inbound,Returns,Reverse Pickup Enquiry,,ed039b6d-f070-44e4-ac51-9accd7f8c725,,07/08/2023 11:07,07/08/2023 11:09,07-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
96241634-718e-4c6c-886d-537e053d5ac2,Inbound,Returns,Missing,Very good coustomer care executive ,1e3c4bb5-1c58-4a6a-bd82-dcf4908f2f77,,07/08/2023 14:26,07/08/2023 14:29,07-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
dff68669-b7f0-4a82-a89f-1fa4ba7b72f0,Outcall,Product Queries,Product Specific Information,,e6a29147-da52-4027-98bf-174aa39ace63,,07/08/2023 16:43,07/08/2023 16:46,07-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
b6c1a7b5-57c9-40aa-9252-7ebaa79276b6,Inbound,Returns,Reverse Pickup Enquiry,I'm not happy ,aec29611-e8bd-47b6-baca-8c3a1d6447a9,15/07/2023 22:42,07/08/2023 09:02,07/08/2023 18:57,07-Aug-23,KALAHANDI,Electronics,1599,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
c812c02d-2c9c-4237-a62c-f23a11b0aba7,Inbound,Returns,Reverse Pickup Enquiry,Nice way to talking and coperate ,e61996e1-64a9-422b-9666-6e05b380c22a,,07/08/2023 23:48,07/08/2023 23:55,07-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
90ca5676-1570-49ad-8e99-e5c198454b3e,Inbound,Order Related,Order status enquiry,No comments. I think it\u2019s good for now.,e0ad61cb-b6e1-4d6c-a50b-e14f68cef797,,07/08/2023 06:53,07/08/2023 08:16,07-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
8d76caa2-8ecb-40b4-bb7b-fd3ec3efd5a8,Inbound,Returns,Return request,Need to focus on customer product quality issue.,6af0c005-fc49-4b57-9fdc-34e21280778f,,07/08/2023 14:56,07/08/2023 14:59,07-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
efaf03c1-afae-4dee-95a0-15dde8a29dd9,Inbound,Returns,Exchange / Replacement,Customer care cut my call twice.,7f35e780-11de-46cb-9de0-c64c5ee12fec,26/07/2023 21:01,07/08/2023 18:25,07/08/2023 18:25,07-Aug-23,NEW DELHI,Mobile,11999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
450adddc-8267-4996-9f6d-f7963a1a43e6,Inbound,Order Related,Delayed,,bf05a672-5e4d-41e1-96fd-97185b4fce96,,07/08/2023 19:44,07/08/2023 19:46,07-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
9e377907-7962-47b6-90a2-2b0d03fa93f1,Inbound,Returns,Reverse Pickup Enquiry,,359a23f2-2304-4524-891a-7d1fbaddb1da,,07/08/2023 21:22,07/08/2023 21:27,07-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
18e00337-d101-403d-942c-89c508b0f55c,Inbound,Order Related,Delayed,Good,774dd84d-1728-44f0-8fb1-fc1e911d6dbb,23/07/2023 09:39,07/08/2023 06:49,07/08/2023 10:02,07-Aug-23,KOZHIKODE,Home,225,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
e0e4cf2a-c1ee-457c-81c1-ba1d6707a20f,Inbound,Returns,Wrong,,907684de-af36-4590-862e-3ad33a1954fc,,07/08/2023 16:18,07/08/2023 16:22,07-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
6e24c58f-d32a-469e-bebb-6696fb5de962,Outcall,Payments related,Payment related Queries,,dc08812f-4907-4110-b961-ced0c63bcd3d,,07/08/2023 21:48,07/08/2023 21:55,07-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
f51733c5-3bd0-4670-b085-f07485826a9f,Inbound,Returns,Fraudulent User,Very good experience ,b1f39b7c-27f0-4b3b-af16-8a81d41eea88,,07/08/2023 21:53,07/08/2023 21:55,07-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
4dfc183c-0325-44be-8e44-7e2ad9de47ff,Email,Refund Related,Refund Enquiry,,4ed7ea53-6d84-4335-bc23-f130d11d5475,,07/08/2023 09:59,07/08/2023 10:04,07-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
6a06873f-dfdb-46a6-aec0-49518d6df090,Inbound,Returns,Wrong,,c0a9075a-a779-47ee-ac76-369c453d07cb,,07/08/2023 09:25,07/08/2023 09:37,07-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,3
7bad3e61-67f4-4b64-ba4f-f14a11e9c67b,Inbound,Order Related,Installation/demo,,676ffe3e-29d4-4fd0-b4a1-12c8f471c3ea,,07/08/2023 09:00,07/08/2023 09:04,07-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
f7b96936-36fa-4037-9632-c78c01e2e2fe,Inbound,Returns,Reverse Pickup Enquiry,Good ,d3e77db7-71df-4f9b-a2f3-e7a867812553,,07/08/2023 16:48,07/08/2023 16:56,07-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d5c3f74d-a4bc-4a94-ac6c-4c514815fc21,Inbound,Order Related,Delayed,Good communication and promblem solve easyly,c7c72b1d-4b79-433f-bfb9-3be214ff02f5,03/08/2023 16:29,07/08/2023 00:26,07/08/2023 00:28,07-Aug-23,AHMEDABAD,Electronics,1199,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
00d6be60-1797-4a4b-9baf-da1dc83afb07,Inbound,Returns,Return request,  is not accepting return if that is bad. Fix it,24b07b88-2411-4f41-b648-be596ece40e0,28/07/2023 09:23,07/08/2023 08:08,07/08/2023 08:09,07-Aug-23,BARDHAMAN,Books & General merchandise,26,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
0edd266f-0be2-4d5f-a0a4-3c318caf295a,Inbound,Returns,Fraudulent User,Please use OTp for delivery confirmation.,99ab182f-f071-4854-a01f-e6a1bffdff84,,07/08/2023 21:11,07/08/2023 21:19,07-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
9cb109fd-00f3-4128-afaa-d153d14ac24d,Inbound,Returns,Return request,Good reespotion,23ceeac2-a74a-47da-b058-ae5d16be9f93,,07/08/2023 12:24,07/08/2023 12:30,07-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
66ecc258-ccfc-4065-867b-7be6767f9f4c,Inbound,Product Queries,Product Specific Information,,81ac0132-250d-4f4c-bc4b-d406f1d618d9,,07/08/2023 08:16,07/08/2023 08:18,07-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
c101d109-40c0-45d7-97ba-9265366a5ddc,Inbound,Order Related,Delayed,Good service,6fbc127f-5444-4805-9684-7aecfda613d9,,07/08/2023 21:28,07/08/2023 21:28,07-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
7de06f1e-b99a-4f89-b8a9-3a025df3ce0a,Outcall,Order Related,Delayed,,d52500cd-9628-43e6-864d-dfa13395cb4f,03/08/2023 09:54,07/08/2023 23:16,07/08/2023 23:17,07-Aug-23,CHENNAI,LifeStyle,799,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
f1013f4f-a385-4cfb-93ce-ea8c53830a25,Inbound,Order Related,Invoice request,Good,c6dc9d5b-8b43-4b83-9272-4843a4d42bf7,,06/08/2023 20:36,07/08/2023 06:41,07-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
9b690726-0de0-4edb-a058-448d3414c671,Inbound,Returns,Reverse Pickup Enquiry,Return policy available products sale in Shopzilla ,4d37fe15-7e63-47c3-b575-753145af0c8e,,07/08/2023 10:13,07/08/2023 10:20,07-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ac3f5c44-d7ad-4a25-9d32-60cfe76ba499,Inbound,Returns,Reverse Pickup Enquiry,,cf6f378e-eb20-4cca-b355-453e02b10887,,07/08/2023 12:52,07/08/2023 13:17,07-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
8e144c6e-07f1-42b3-a70c-a44785d73857,Inbound,Returns,Reverse Pickup Enquiry,Thankyou ,db5545df-1adf-4533-93cf-21ce8ba213fa,,07/08/2023 15:02,07/08/2023 15:25,07-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
c6d115b9-5f6b-4fd5-aaae-3acc4d4f0e0b,Inbound,Order Related,Delayed,,c3d0483b-2ed2-4dab-8095-830622b5c900,31/07/2023 20:32,07/08/2023 16:01,07/08/2023 16:02,07-Aug-23,SULTANPUR,Electronics,347,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
61844cd9-e028-400c-9e72-c1d7d42e57cb,Inbound,Returns,Fraudulent User,Very nice conversation ,28de6762-9764-47ab-991e-b1c7865c1ea1,,07/08/2023 08:17,07/08/2023 08:20,07-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
7f0aac8d-9d80-46d6-b72c-323555f41ced,Inbound,Returns,Reverse Pickup Enquiry,Good ,f92b247d-6150-408d-97f7-517ac6a45d0b,,07/08/2023 17:20,07/08/2023 18:55,07-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
bf3c7d89-9a17-45fb-a2c5-8499cd78e4af,Inbound,Returns,Reverse Pickup Enquiry,,91de0557-247e-4335-bcc9-5caff17c21b8,,07/08/2023 13:54,07/08/2023 14:02,07-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
133ad5d4-4579-4b66-9d28-0a2eec3fc8b7,Inbound,Returns,Reverse Pickup Enquiry,,4ace94df-a987-4b2f-a7d0-02bda04f1b06,,07/08/2023 18:22,07/08/2023 18:22,07-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
ea501dad-649a-4ae8-9213-152f08fcd282,Inbound,Feedback,UnProfessional Behaviour,,66163d0f-fd33-4531-b2b0-3645300fd9e2,,07/08/2023 20:37,07/08/2023 21:13,07-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
b7d04e9d-965e-4485-a653-99ef68e61326,Inbound,Returns,Reverse Pickup Enquiry,,0ec7b84b-be78-4ddc-9835-85434aa2a066,20/07/2023 14:02,07/08/2023 16:25,07/08/2023 16:27,07-Aug-23,BARGARH,LifeStyle,664,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
21d96bda-1ada-4aca-9616-1e88b75c964d,Inbound,Returns,Fraudulent User,Tnx,47a63c34-3f72-42ff-93a1-e4a36c18e66c,,07/08/2023 08:03,07/08/2023 08:10,07-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
4c84bb28-c989-4904-89b8-be327a294ccb,Inbound,Product Queries,Product Specific Information,,4d47a44e-b741-47a5-869c-de1aa9aab1a5,,06/08/2023 23:55,07/08/2023 00:09,07-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
a57743fa-9ede-4464-a505-501f7ddd94a7,Inbound,Returns,Exchange / Replacement,Excellent service ,4bfdb6b3-049b-41fa-81fa-4be7b110029b,,07/08/2023 16:50,07/08/2023 16:52,07-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a2f694fa-baca-40d6-91bf-d99a7760c5b9,Inbound,Returns,Fraudulent User,,05cea9da-1167-49e1-979e-c83c710ad22b,,06/08/2023 20:05,07/08/2023 01:22,07-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
fd7ce233-da4c-44eb-876e-d8c4402d9b7a,Inbound,Returns,Missing,,728ae7c6-2ba4-4df3-8d93-6cb742c8c38a,,07/08/2023 13:37,07/08/2023 13:43,07-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
f43dabca-ba24-496f-924d-bbb2bb3ac8af,Inbound,Product Queries,Warranty related,What a rubbish and worst service supportAshamed on Shopzilla,cf568009-1ce6-4a51-b80f-4ac8b4938f91,14/10/2022 15:14,07/08/2023 13:06,07/08/2023 13:08,07-Aug-23,AMBEDKAR NAGAR,Home Appliences,10999,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
99b6987e-ae4b-4ac8-99f8-65a5feaa2ba4,Inbound,Returns,Return request,,852e4c9c-8893-4a5e-aff2-90b8ba69cd27,,06/08/2023 18:08,07/08/2023 07:06,07-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ea3d68fc-4d94-426d-a1c5-77f53e4afd93,Inbound,Returns,Reverse Pickup Enquiry,Excellent????????,cf45afe2-67d3-47fb-a0cc-15a89a859f44,,07/08/2023 00:40,07/08/2023 00:42,07-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
10f3bdfd-50b7-4e36-95dc-33e1d72cca54,Inbound,Returns,Reverse Pickup Enquiry,Your company is very disonest,789b6a44-b687-4cfa-9a5a-5175cb231ffd,,07/08/2023 07:15,07/08/2023 07:22,07-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
acc6f07b-16f1-4afa-97c2-f8f94f9f2d9a,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla has made it very tough to reach to the customer service executive ,0f158dde-e728-4687-950c-619b28fcc765,,07/08/2023 14:08,07/08/2023 14:48,07-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
681b283a-bd7d-4bc1-8dec-51bd1145c2ed,Inbound,Returns,Reverse Pickup Enquiry,Ok,8d5f363b-b0d8-433d-ae83-5234163b2cd4,10/07/2023 02:08,07/08/2023 20:29,07/08/2023 20:31,07-Aug-23,RISHIKESH,Home,632,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
3ff48229-a91e-4633-bce3-8a3234f8a434,Inbound,Order Related,Delayed,,fd286fb2-6d96-4582-bc06-8af232efb0eb,,07/08/2023 17:10,07/08/2023 17:24,07-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
d3dc25b8-46c8-49e1-9ce2-51b5f6c8c72a,Inbound,Order Related,Order Verification,,b8e4cf13-38ae-42f4-bdb0-610c82bcb0ee,,07/08/2023 07:13,07/08/2023 07:14,07-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
6e5fc2d5-05e9-4681-b0b9-283aa1de6454,Inbound,Refund Related,Refund Enquiry,Bast customer serviceVery   service,71a14706-350e-42a4-ad84-30b5c450a4c7,,07/08/2023 14:02,07/08/2023 14:04,07-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
89394c0a-9785-43fe-943f-8d6b8019e687,Inbound,Returns,Reverse Pickup Enquiry,Good ,ce41886d-85fc-49a3-9964-cbbeffc054a0,,07/08/2023 14:47,07/08/2023 14:51,07-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
c476c87e-f055-43cf-9e46-c7ff1cf9ae44,Outcall,Returns,Reverse Pickup Enquiry,,fab5a226-818d-4a1d-983e-4508d31c0c9d,,07/08/2023 21:55,07/08/2023 22:05,07-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,2
79fc1295-0a69-43fc-9426-e840a173001d,Inbound,Order Related,Order status enquiry,,a2ea411c-a1c8-4752-8427-e18bf36dc4a1,,07/08/2023 20:15,07/08/2023 20:16,07-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
32cd56bf-4b57-43bc-a64f-2c87de10432e,Inbound,Returns,Service Centres Related,,e197fb0d-affa-478e-b701-b7eef2a4a758,,07/08/2023 17:26,07/08/2023 17:35,07-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
97e3a9f9-e7de-4716-a147-9fb9deae118b,Inbound,Order Related,Order status enquiry,Excellent,55efac53-32a6-428f-998f-b720e20dd965,,07/08/2023 18:52,07/08/2023 19:06,07-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3c9e8296-073f-46e6-989b-e1fa4d8677d2,Inbound,Order Related,Order status enquiry,Give adequate details of information. As if the seller has put an order on hold there needs the reason to be mentioned and the time to confirm an order should not be more than one hour.,96e12516-5c89-44b3-848f-2e172cc17046,,07/08/2023 20:37,07/08/2023 20:37,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
7c2c2eba-5d96-4b17-9c09-780e05f05905,Inbound,Product Queries,Product Specific Information,Very bad ,2f9dadb7-b389-4289-ab12-22ef592fc147,,07/08/2023 11:37,07/08/2023 11:49,07-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
ba263697-28c9-4188-84e9-f2560f89aa47,Inbound,Returns,Reverse Pickup Enquiry,,855ec4dd-49d2-48d9-bdce-2b66ef0d07f9,,07/08/2023 19:01,07/08/2023 19:06,07-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
4db8ae4f-f1d6-41e9-9c3a-ad77388ea1ed,Inbound,Order Related,Delayed,,5faeccad-b6a1-46a5-94e0-474e937a84c3,22/07/2023 17:37,07/08/2023 19:15,07/08/2023 19:21,07-Aug-23,DUMKA,Electronics,1199,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
2b98c211-c82f-4754-ba5f-a323a03156bf,Inbound,Refund Related,Refund Enquiry,,e939ef68-da0a-40bb-93ff-e4fa46279fc2,,07/08/2023 20:11,07/08/2023 20:12,07-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
d7f03754-6f89-4cca-a190-4c7c1d2b7f01,Inbound,Returns,Missing,Good job,c989dcd5-6fa2-40c9-b048-fd72d5d18f50,,07/08/2023 17:03,07/08/2023 17:07,07-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
33ab5ecd-3584-4dfd-82ba-b92f07cbd0da,Inbound,Returns,Technician Visit,,7143d263-7395-4253-899c-e2a412c96ed9,,07/08/2023 21:05,07/08/2023 21:55,07-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
46d5ec36-8fab-4828-8d78-26942755ed3f,Outcall,Order Related,Order status enquiry,Please improve your customer support teamImprove your delivery partner service ,e87e7a59-5d49-40ce-a631-54534f7c4668,28/07/2023 18:07,07/08/2023 18:45,07/08/2023 18:52,07-Aug-23,JODHPUR,Mobile,32999,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
7f3b36a5-0691-4a3c-94f1-e9db9e388545,Inbound,Refund Related,Refund Related Issues,,b5c7a80f-f55f-44b0-8284-ab99d65d68a0,,07/08/2023 17:14,07/08/2023 17:15,07-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
730de61e-784f-4947-9001-1699f893fdbb,Inbound,Returns,Service Centres Related,,6809f5cf-aa0c-400b-84ea-6c8cff1f31ce,31/07/2023 17:24,07/08/2023 18:00,07/08/2023 18:23,07-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,17099,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,1
f03ebd67-e6f8-4980-bb9d-4f9ee86ed94d,Inbound,Returns,Return request,,d5575b3c-74e0-4883-b7c4-e5072032e70b,,07/08/2023 10:24,07/08/2023 10:25,07-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
b3f295a2-6bec-42a7-80ed-88f44b011a48,Inbound,Returns,Return request,,17240580-14af-4eae-b673-39c636e04cbb,,07/08/2023 17:54,07/08/2023 17:55,07-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
56ebf8b3-31f0-4f80-81ff-cdc1912121e6,Inbound,Returns,Service Centres Related,,467d14e0-cad5-4c49-a4ff-2a94ccfd86ce,26/07/2023 12:20,07/08/2023 08:20,07/08/2023 08:20,07-Aug-23,HYDERABAD,Mobile,32999,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
ab44d108-23e6-46b1-8cb8-66dfe6f0af94,Inbound,Returns,Reverse Pickup Enquiry,DON'T WANT PRODUCT ANY MORE UR WISHMASTER IS VERY LAZY,42e412aa-1d11-4232-8843-8b0840e35d6a,,07/08/2023 05:34,07/08/2023 05:38,07-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,2
22653601-f34e-4b68-a042-42e89f7402d1,Inbound,Returns,Reverse Pickup Enquiry,"I have been a regular Shopzilla customer but the response today I received from your team is not appreciated, we pay for the product and at the end it\u2019s rejected due to no return policy , if the product is not delivered the same as what we select it\u2019s really disappointing and after that we complain agent says they can\u2019t help us , not at all a good customer support methods.",f7e73cbc-98f2-400c-a475-bf7a7dd36ea3,,07/08/2023 10:05,07/08/2023 10:08,07-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,3
42ec0927-4c71-4cc9-9d21-4083303ac8a3,Inbound,Feedback,UnProfessional Behaviour,,48cd17be-febb-40a0-941a-2b7e9f0e372e,,07/08/2023 13:23,07/08/2023 13:23,07-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
b3a003bc-5654-41fe-a8d7-17f59642540e,Inbound,Order Related,Installation/demo,The costumer care are very supportive and talk respectfully thanks????,5cc29e4e-3ed1-4c5e-a4a8-e2d1ca996664,,07/08/2023 12:21,07/08/2023 12:22,07-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
87b9ede0-eea3-4167-82ab-67901d95c172,Inbound,Returns,Reverse Pickup Enquiry,,73287d3c-7e02-49c8-b312-2b6c156b19f9,,07/08/2023 21:32,07/08/2023 21:35,07-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
72ccde45-136e-4857-88eb-e2bb12497e31,Inbound,Refund Related,Refund Enquiry,,c25c7682-a662-4429-9ee8-0ae63032f66f,24/07/2023 12:52,05/08/2023 11:37,07/08/2023 08:01,07-Aug-23,BULANDSHAHR,LifeStyle,999,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,1
8c3a2294-fe1e-4cdf-8e19-e2c215c02052,Inbound,Order Related,Order status enquiry,,3de348c3-6548-45f5-8455-956482199c63,,07/08/2023 21:34,07/08/2023 21:38,07-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
38f6e363-bd9a-42bd-8e34-4a43be4de329,Inbound,Cancellation,Not Needed,Please ensure timely deliveries as promised because sometimes it can become quite an issue.,549dc489-8a53-4329-b22e-6c07e1281da0,,07/08/2023 17:08,07/08/2023 22:31,07-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
f57ceaae-21ad-4a4b-88a4-ee9bf84b943d,Inbound,Returns,Reverse Pickup Enquiry,Good ,0c06cf6d-ad91-4a97-a15b-1aad046cd9ad,,07/08/2023 15:02,07/08/2023 15:04,07-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d0806347-6ed2-4b64-86f0-72db444af077,Inbound,Order Related,Order status enquiry,,f8aea1e1-c3c9-4b4f-a1e3-b49b64084b4b,,07/08/2023 19:43,07/08/2023 19:43,07-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
cff8b2af-4b78-495d-9534-9fc6477f78d3,Inbound,Returns,Reverse Pickup Enquiry,,f85b3587-9e7c-4b12-b7fa-7da59c31f7a3,,07/08/2023 22:04,07/08/2023 22:08,07-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
443d51e1-bb56-417a-905f-364d2e36c49c,Outcall,Returns,Return request,All good,7a1050f3-e25d-4e02-b1e5-74c699c8edad,24/07/2023 08:19,07/08/2023 13:37,07/08/2023 13:45,07-Aug-23,BARAUT,Electronics,899,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
5ef22d83-feeb-49ce-9425-29f42e1a23b7,Inbound,Returns,Return request,Do not send wrong products.,1edbb150-6b81-430c-8381-67aee8b9b2da,,07/08/2023 07:36,07/08/2023 08:54,07-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
ba27a8e1-d180-48c2-934f-b6b6d8dfe481,Inbound,Returns,Wrong,,52883743-9ea5-442e-a80b-5a77031e961a,,07/08/2023 19:23,07/08/2023 19:26,07-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
854f59e1-6f4a-4687-8e91-0b7328d752dc,Inbound,Order Related,Delayed,,cc9b24b2-152f-48d8-9517-0510e4ac4753,18/07/2023 11:27,07/08/2023 01:19,07/08/2023 01:23,07-Aug-23,HYDERABAD,LifeStyle,499,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
4ced3389-6369-454e-997f-ae149038e686,Inbound,Returns,Reverse Pickup Enquiry,,399d049e-e094-44c9-a474-b4102b4bea31,,07/08/2023 23:25,07/08/2023 23:33,07-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,4
140b506c-3ee2-484d-ad1e-acb5ef0e8eeb,Inbound,Returns,Fraudulent User,Tasalli bhari bat thi Vishwas karne laik superb,8df88083-1057-4f07-a2cf-33022dbb9935,,07/08/2023 23:15,07/08/2023 23:26,07-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
3999eee6-a7b7-4c8b-a872-7fc6faaa86e8,Inbound,Shopzilla Related,General Enquiry,,329d8cd0-02bf-42b8-b3cf-3cfc3014560d,,07/08/2023 19:08,07/08/2023 19:16,07-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
23dc8f54-c537-41fd-ad53-bee4d97f7f80,Inbound,Returns,Technician Visit,,554add1c-a868-48e6-b822-02a006e592c9,,07/08/2023 10:03,07/08/2023 10:05,07-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
5be15b15-4310-4533-aac6-7d37ad0b68e2,Inbound,Returns,Fraudulent User,Call was hanged in middle it may technical error or wantedly happened don't know but experience was not good for the same reason ,442b2bd9-ddc2-4571-b7ef-2047885bf4f7,,07/08/2023 09:22,07/08/2023 10:31,07-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,3
019d2e96-2467-4fb2-8d4d-fec9b9be3996,Inbound,Order Related,Order status enquiry,,8d3e4768-ff29-4e1b-bfd3-22047a13c38b,,07/08/2023 10:57,07/08/2023 13:19,07-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
0826f1f9-e0ec-4ccc-aea1-2c897fbc5076,Inbound,Order Related,Order status enquiry,It's a good ,e93da3da-4305-41d8-b1bf-560c667eeea6,,07/08/2023 19:22,07/08/2023 19:23,07-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
99463a76-3147-4ef8-bea2-337109683bea,Inbound,Order Related,Order status enquiry,,1d7f22d7-86ae-4335-aaf6-642ec7775687,,07/08/2023 12:34,07/08/2023 12:37,07-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
fbf34014-e1a1-4772-85e5-bd06418118e2,Inbound,Returns,Reverse Pickup Enquiry,,5e36d5d8-d1af-4011-9a6e-b3e1d45c8082,,06/08/2023 17:19,07/08/2023 13:30,07-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
03d295c1-96c0-4174-a536-674afac98574,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,08a400cb-e4dc-407a-abe5-3a5b9fc99c89,,07/08/2023 20:48,07/08/2023 21:04,07-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bdd50d49-2b91-40d0-ad08-69830adcd2e0,Inbound,Returns,Service Centres Related,"My complain resolve without giving any resolution, ",37ba20ee-4ce5-4c13-add1-6ada5810fb2e,16/04/2023 14:50,07/08/2023 10:21,07/08/2023 13:34,07-Aug-23,MADHUBANI,Electronics,996,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,1
5d5f8531-d8a8-4fe8-ac98-39433f0ade50,Inbound,Onboarding related,Seller onboarding,,f515b336-7121-4880-9240-5edd95d32892,,07/08/2023 10:45,07/08/2023 10:50,07-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,1
f3f91c79-5b37-406f-a410-70ac01b50584,Inbound,Order Related,Invoice request,,4443b14a-c245-43d6-91db-b7b9a7b10458,,07/08/2023 17:51,07/08/2023 22:26,07-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
2135e219-2121-4821-bf58-36dbc51bbade,Inbound,Order Related,Delayed,,c07f3f73-8e6b-4514-9ff6-ead3ddb0a0f1,,07/08/2023 18:35,07/08/2023 19:47,07-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
8b384526-2a06-48b7-baa5-5c738a25daf9,Inbound,Returns,Reverse Pickup Enquiry,,2a1eea4e-677f-4eb5-a78f-80334170cbc1,,06/08/2023 16:35,07/08/2023 21:48,07-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
b5c0d6b1-08fa-48ea-a7e5-104567c74d19,Inbound,Returns,Wrong,Please return my order ,4e5d4018-85ce-4594-b782-6f6d4b6963f0,,07/08/2023 13:19,07/08/2023 17:09,07-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
9cbd7962-3aaf-4017-bc33-b06dd45d7a01,Inbound,Order Related,Order status enquiry,,99865286-1c12-4afd-9c67-80746cc5ca7d,,07/08/2023 18:55,07/08/2023 19:01,07-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,1
aed127dc-e408-453c-bce8-3414b1acac9b,Inbound,Cancellation,Not Needed,,8d4c0c2f-8b72-41aa-b4bb-223df3326256,,07/08/2023 18:07,07/08/2023 18:30,07-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
88ea5a39-dc3a-4c27-9ccb-88b00cb3dc62,Outcall,Order Related,Installation/demo,,84b23e5c-df2a-4e1c-88f0-f9bc3d17f16c,,07/08/2023 19:57,07/08/2023 20:01,07-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
edbf4557-2a36-4517-8196-9fac97f8e25a,Inbound,Cancellation,Not Needed,,cbd7014b-ddd9-4ca3-a7bb-28bfb2dcce5a,04/08/2023 11:46,06/08/2023 10:56,07/08/2023 22:35,07-Aug-23,KHARAGPUR,Furniture,999,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,3
18f7c53f-4df7-4a42-839c-d75c4e1634f3,Inbound,Returns,Reverse Pickup Enquiry,,cecc2570-8cb0-4385-bd96-8ff2a7ae0f1d,,07/08/2023 07:31,07/08/2023 07:32,07-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,3
77f53e85-e2a4-476a-b5f2-6fb8eab914ab,Inbound,Returns,Fraudulent User,,78cea8f0-8742-40e0-bc33-a4a89bc729dd,,07/08/2023 09:52,07/08/2023 09:53,07-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
44ee0ba7-c8e5-47af-b8b8-edabcad0cb98,Inbound,Returns,Fraudulent User,,a0479a75-5d0d-4099-ba68-798788a62dc9,,07/08/2023 14:23,07/08/2023 14:25,07-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
d6f316b6-b35d-457c-8020-4ebcf72af9cd,Inbound,Order Related,Delayed,Good...,2f3fa05f-1c85-4f09-b955-c57fe1449449,,07/08/2023 09:45,07/08/2023 12:30,07-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
55de62c0-06a7-4361-bf47-e573f8dc0fde,Inbound,Returns,Missing,,3130de7f-1b2e-4f56-81c8-a8b0551473b1,,07/08/2023 17:13,07/08/2023 17:38,07-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
dab475da-b4bc-4c62-9892-dfb399ce6813,Inbound,Feedback,UnProfessional Behaviour,Everything is going good ,a3ffc932-de5e-4b9b-b9c0-fc9110bb41ff,,07/08/2023 18:46,07/08/2023 18:48,07-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
48906255-1e60-4d11-9822-a1c1d7c712d8,Inbound,Returns,Return request,,2619ef36-df9f-413a-ab17-7e6df0a084fb,,07/08/2023 00:12,07/08/2023 00:13,07-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
26eca30f-d92f-4c5e-afe6-004689d09683,Outcall,Returns,Fraudulent User,,2368ef70-3636-42cb-b0f8-5f0b944f411b,,07/08/2023 10:36,07/08/2023 10:38,07-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
484ce8f4-7158-4f05-8d9a-6cb3541017bf,Inbound,Order Related,Order status enquiry,,1a112764-58ce-4c59-8c20-92128cd83ead,,07/08/2023 21:03,07/08/2023 21:08,07-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
18a1ed05-218e-4daf-bcf0-4eb3ba3e43b8,Inbound,Returns,Reverse Pickup Enquiry,Mujhe   karke ,f074d18c-9bb8-4c97-b2be-e1fd2e4b6c45,,07/08/2023 16:41,07/08/2023 16:45,07-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,2
dcc80a8a-197a-4b0a-a38b-583139b7d025,Outcall,Order Related,Order status enquiry,Do delivery on Time as said,925fc97a-75dc-46bd-ab97-b0d489b29e77,,07/08/2023 17:02,07/08/2023 17:04,07-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
ec040d95-5663-4a94-af21-771e606d71f2,Inbound,Returns,Wrong,,ee0a251e-7ea4-4807-8569-2835dc917007,14/07/2023 11:21,08/08/2023 11:16,08/08/2023 11:19,08-Aug-23,KEKRI,Books & General merchandise,3789,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
4fe8fa5a-b217-4265-ba66-2539ebb5ae5f,Inbound,Returns,Reverse Pickup Enquiry,,caa9006e-759d-4a6c-97d7-23b5220acf31,05/07/2023 16:06,08/08/2023 11:38,08/08/2023 12:19,08-Aug-23,PATNA,Furniture,9249,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
6ce5be1a-ff44-4f76-9586-071388593206,Inbound,Order Related,Invoice request,"The customer care executive was a very polite, problem solving and understanding person. I truly appreciate her efforts to resolve the issue. The company needs many more such hard working and dedicated employees. I wish her Good luck for her future endeavors. Thankyou. ",feea48b8-71a1-463b-b1d0-547649c5d719,,08/08/2023 16:11,08/08/2023 17:07,08-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
158454a0-f618-49cd-9851-b68bac04e5f9,Inbound,Returns,Reverse Pickup Enquiry,,1b8c6e42-ad26-4445-9c13-45fd522ac551,,09/08/2023 11:49,09/08/2023 13:16,09-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ae029145-b077-4326-a561-98682d293d94,Outcall,Order Related,Installation/demo,,853a2d41-7178-4927-8ca7-ca84712b1362,,09/08/2023 18:36,09/08/2023 19:16,09-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
c6633fb6-68b7-4424-b4fe-a45c8a867915,Inbound,Order Related,Delayed,,e22133ff-3c7e-43ec-8c01-6b0446364ef1,,09/08/2023 17:38,09/08/2023 17:41,09-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
a0c49334-2a64-4bd0-87e8-5bd0cabec064,Inbound,Returns,Reverse Pickup Enquiry,,2d0f2bd2-da53-4070-986e-9adffad076d8,27/07/2023 23:33,09/08/2023 07:13,09/08/2023 10:55,09-Aug-23,VAISHALI,Home Appliences,3799,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,3
1afd09f3-2c69-46ab-88e6-d8ac19e07d4c,Email,Order Related,Delayed,,cfa02b6a-f15a-4365-bae7-4b88a13b906b,,08/08/2023 08:55,08/08/2023 09:00,08-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
8c684176-cee5-475d-9192-ca821dbaa61a,Inbound,Returns,Reverse Pickup Enquiry,,52ba3dfe-663d-45b9-ade4-2a461a208811,31/07/2023 15:27,09/08/2023 08:24,09/08/2023 11:24,09-Aug-23,HAJIPUR,LifeStyle,699,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
6bd57097-96f6-4b4c-8d8f-30ce6ef6a804,Inbound,Order Related,Installation/demo,,7f9fa9aa-8eb8-4492-97aa-085708e98ecb,,09/08/2023 17:37,09/08/2023 22:39,09-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
dbef2b3c-b1eb-4e04-a853-a090999999d9,Inbound,Returns,Service Centres Related,,3ea6b0f0-f404-4a29-a7a2-bcb7d3d6153f,,08/08/2023 19:57,08/08/2023 20:02,08-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
eb2fee49-45f0-44c8-9213-5166d0f6271b,Inbound,Returns,Return request,,400d8050-f759-4182-a3c6-efa90cb392cb,,09/08/2023 09:47,09/08/2023 11:39,09-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
2ce83c9d-5a00-44a0-9105-71745c317d1b,Inbound,Shopzilla Related,General Enquiry,,ec61c22c-b229-4103-9f41-39d68cf8f9ba,,09/08/2023 07:11,09/08/2023 14:57,09-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
4ce0ac04-1a4c-45d2-ab36-2bcc3de91779,Inbound,Returns,Reverse Pickup Enquiry,,1b7d08bf-798d-4283-885a-145e49cb1fd3,,09/08/2023 12:06,09/08/2023 12:54,09-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
cfd0fb81-9295-46c9-af7d-4ec8ed6690cd,Inbound,Order Related,Delayed,,2d033b3c-a94c-4123-851a-8b0f09cf7da8,30/07/2023 16:01,08/08/2023 16:24,08/08/2023 16:32,08-Aug-23,BULANDSHAHR,Electronics,2188,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
491e3a29-f3e6-47cd-bae9-298588c0ed15,Inbound,Cancellation,Not Needed,,58955dfd-299e-47d2-93d4-15a110ef3beb,04/08/2023 07:44,05/08/2023 10:16,08/08/2023 07:20,08-Aug-23,NEW DELHI,Electronics,15989,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
5dd8fef1-c74c-48d1-81a4-59b6bea06b57,Inbound,Refund Related,Refund Related Issues,,5c5d77f1-6e87-4ce8-b40a-6cc28d38c415,,08/08/2023 09:52,09/08/2023 11:01,09-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
a5a791d0-99cd-49d6-b03e-bb625409d396,Inbound,Refund Related,Refund Enquiry,Very good ??,68291fb9-be7c-4695-9d55-88789e332097,,08/08/2023 11:33,08/08/2023 11:34,08-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
522e7a84-2192-46bc-a324-9631d53ce8cb,Inbound,Feedback,UnProfessional Behaviour,,148c5b23-d6e1-41e3-8f04-caf9caf5785a,,09/08/2023 17:25,09/08/2023 17:27,09-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4a9e576e-0045-49d3-8410-85c323be810f,Email,Refund Related,Refund Enquiry,,9ba6d883-739c-444c-a44b-32ff8c94b1d0,,09/08/2023 18:01,09/08/2023 22:38,09-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
031c422d-0d3b-4fab-89a1-31fdd4644c63,Inbound,Order Related,Priority delivery,,c5c5262a-23f5-4268-8343-70a07e5cd71b,,09/08/2023 18:39,09/08/2023 18:40,09-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
835e35a2-cfd1-422c-b536-9a75d57a3af0,Inbound,Product Queries,Product Specific Information,No issues,5f4842be-8408-4829-a528-67d025bcfa85,,09/08/2023 23:02,09/08/2023 23:06,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
6bd21715-6698-4ad1-8f82-427c691db6d5,Inbound,Refund Related,Refund Enquiry,,6978a013-4cd7-4c07-ba4f-1c157b04e21b,,08/08/2023 10:44,08/08/2023 10:47,08-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d77deb63-d3c7-400e-86d4-606fa01c83c7,Outcall,Product Queries,Product Specific Information,,2fc3ddca-0a55-4da8-9c51-3f7019bee3a2,,08/08/2023 15:01,08/08/2023 15:05,08-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
271da810-bd4d-4f95-b91e-54f358a6d664,Inbound,Returns,Return request,,14a0ddd5-edc8-4616-b5e6-db753c19bf95,,08/08/2023 17:52,09/08/2023 00:58,09-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
78fe7aec-1813-4bf0-8423-dabcad421c38,Inbound,Returns,Reverse Pickup Enquiry,Good,bb903a27-c114-4f27-b287-9d32392c42cf,,08/08/2023 20:59,08/08/2023 21:49,08-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
317f01c0-ef74-4845-b2ec-65223a008f98,Inbound,Order Related,Installation/demo,,a4fd29ac-a059-4409-9d83-4f205d9c7de9,,09/08/2023 18:22,09/08/2023 19:26,09-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
5bdb98a3-db38-4a79-affa-e6e7e940e574,Inbound,Returns,Reverse Pickup Enquiry,Thank you  Shopzilla and excellent customer service ,8465369b-f984-4ae6-a22d-456b80f213f2,,09/08/2023 21:06,09/08/2023 21:19,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
5d59506b-6b8d-41a7-83f1-bb1fde9d399e,Inbound,Returns,Missing,"Hey  , it was nice interacting with you and thanks for helping me out on my first contact...Have a great day",f7740fdd-e6fb-4e9f-b43d-0586afa9dead,,08/08/2023 10:33,08/08/2023 10:36,08-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
2bef3eed-e545-4fee-ad29-7bf4277c8de5,Inbound,Returns,Reverse Pickup Enquiry,,4a88f4d5-fb1f-4040-9cec-dea7e780333a,,08/08/2023 13:24,08/08/2023 13:27,08-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
d1949dae-f4b8-4764-b544-f3b6364d836b,Inbound,Product Queries,Product Specific Information,,40704791-71b8-4677-b92c-8a7cabb871a7,,08/08/2023 13:28,08/08/2023 14:09,08-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c0b71d24-9513-44c0-90c1-654964221fb9,Inbound,Returns,Reverse Pickup Enquiry,Nice ,03c21846-a54c-42ba-be8e-f38c35051939,,08/08/2023 13:43,08/08/2023 13:46,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
8b611dbd-ee7b-47d3-a58b-79cb646d1574,Inbound,Returns,Reverse Pickup Enquiry,,edc4bbcf-b53a-429f-b468-ec45eb807e5e,,08/08/2023 18:40,08/08/2023 18:50,08-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
7da6cd2a-97c7-4c07-b340-6f9274d1de6f,Inbound,Order Related,Order Verification,,3d1fd4a1-185d-4dd6-96a1-811477758daf,,08/08/2023 18:51,08/08/2023 18:57,08-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
4697ed86-5d21-46f9-bc75-2462eca6ef0f,Inbound,Product Queries,Product Specific Information,very good,dbe2fd88-2f22-4a42-ac42-4686090fa026,,09/08/2023 16:40,09/08/2023 16:46,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
9aa94790-74a3-4ef7-b74b-3b05ea52b65e,Inbound,Returns,Reverse Pickup Enquiry,,acdbd922-8a5a-47c4-a69b-cb2651477d47,,09/08/2023 17:19,09/08/2023 18:06,09-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
29ea20f8-8e5f-4267-98aa-aa7fbaad130a,Inbound,Refund Related,Refund Enquiry,,05ed5abc-2fe4-4a3a-ac81-76a785bdc976,,09/08/2023 22:45,09/08/2023 22:46,09-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b55ebbbd-4d2a-41be-952d-6d1abc95e863,Inbound,Order Related,Delayed,,d0775382-8f63-450b-99c6-2424e28b1d82,02/08/2023 13:55,09/08/2023 17:10,09/08/2023 17:14,09-Aug-23,REWA,Books & General merchandise,91,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
b43e3ad9-13a3-489e-b5ce-908fef21aa57,Outcall,Returns,Reverse Pickup Enquiry,,1e53d958-82aa-43f7-b733-d8e9cb4348fa,,08/08/2023 15:40,08/08/2023 15:43,08-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
997df88d-3640-4aff-8f52-70395213df18,Inbound,Returns,Wrong,,14127009-5d73-41d9-a413-90753434f84f,,09/08/2023 13:54,09/08/2023 14:24,09-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
4113c4f6-4974-4c64-aaa0-fa1d361588d2,Inbound,Returns,Reverse Pickup Enquiry,,5ccaa364-2f23-44bd-bd5e-20175a8a476d,,09/08/2023 16:35,09/08/2023 16:36,09-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
5c4a4e4f-2ccd-4dfb-bbe5-3b8ccbec581e,Inbound,Shopzilla Related,Shopzila Premium Related,"not able to get solution , if a persona who came for an installation  then who is responsibility to install and pack if not installation completed ?",6af27314-62fe-49ab-94a6-7eab65e6085e,,09/08/2023 17:07,09/08/2023 17:20,09-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,1
ac96921a-e260-4ae0-8dc9-4d601e7ce03e,Inbound,Order Related,Priority delivery,,2d655020-5e29-4f72-988b-4eeeef5b2057,,09/08/2023 21:07,09/08/2023 21:09,09-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1b556e2c-dbee-4e0d-a2a9-981ab9dfccab,Inbound,Order Related,Order status enquiry,,224b84b9-2f9b-4b4e-a161-d890bc60c988,,09/08/2023 23:00,09/08/2023 23:02,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c3705918-0e8c-466a-8a30-bad39764485a,Inbound,Returns,Reverse Pickup Enquiry,,e14ac6c7-9fbf-4061-9c48-241459a9f951,,08/08/2023 10:36,08/08/2023 10:52,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
0813f71e-597b-496d-9e59-abe92e6c98c5,Inbound,Returns,Return request,All set all good ,ba2c4f98-713c-4961-b806-8a1171464c44,,08/08/2023 11:05,08/08/2023 11:24,08-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
374729ca-5bc9-41ed-9718-8138ca0b31e8,Inbound,Order Related,Delayed,,edbcfed8-18bb-4e9e-9dd6-f21c1d9d1a77,,08/08/2023 16:15,08/08/2023 16:32,08-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
0acb7df7-c596-4f76-bb2a-d331b64078ee,Inbound,Returns,Fraudulent User,,42389a70-62b2-4a9f-8a17-a6df961d6365,,08/08/2023 17:13,08/08/2023 17:16,08-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f3fff740-3382-4f43-93e6-4425bd8d6516,Inbound,Order Related,Order status enquiry,After call disconnect they didn't call,db3313fe-4329-43b2-b110-c8fc289309f3,,09/08/2023 01:19,09/08/2023 11:18,09-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
a2dcb2a7-1471-47ca-8d94-adc518dd7d99,Inbound,Returns,Reverse Pickup Enquiry,These guys do not know anything.i ask them to transfer the call to your senior and they again and again repeating same question.call me I wanna talk to the senior who can resolve my problem.,0a8f6c7c-4786-4717-8ecf-37c583073b38,11/07/2023 13:38,08/08/2023 14:47,08/08/2023 14:47,08-Aug-23,NEW DELHI,Electronics,84990,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
6dca7d55-f394-489d-9cc8-75f492d82f72,Inbound,Refund Related,Refund Enquiry,,48793470-206b-4779-9bdb-5d9b55689042,06/08/2023 00:18,07/08/2023 23:20,08/08/2023 00:45,08-Aug-23,BANGALORE,Electronics,259,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
61ab18fb-5245-4823-8071-396fd9508911,Inbound,Order Related,Order status enquiry,,170964ef-208d-4ba4-8168-1eada9cbbb7f,,08/08/2023 20:55,08/08/2023 20:58,08-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
09881af2-71b9-4f58-8762-b9662767d1f7,Inbound,Feedback,UnProfessional Behaviour,,ef8a3b1e-adfa-4a81-bd6f-5d9b0389f733,,09/08/2023 14:16,09/08/2023 14:19,09-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
663468e5-bff2-4a01-9e31-beda4da239e8,Outcall,Returns,Wrong,,98841c6a-1004-4643-bc02-3a28eef6f46d,,09/08/2023 21:18,09/08/2023 21:59,09-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
6e97dbe4-57b2-44c1-8c78-c46774c67731,Inbound,Feedback,UnProfessional Behaviour,,1f089b5b-c1b3-4693-ab4e-b81845985038,,09/08/2023 21:09,09/08/2023 23:11,09-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
edf0bdf0-7690-41c9-89ea-4fbd12958640,Inbound,Order Related,Customer Requested Modifications,Thank you ,be602f1a-2cb2-4874-bc96-b8b6aa9cde57,03/08/2023 19:23,08/08/2023 08:14,08/08/2023 08:24,08-Aug-23,RANCHI,Mobile,23999,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
e01c3d82-7afb-432e-a102-d7a693df2639,Inbound,Feedback,UnProfessional Behaviour,,15a13d40-bb60-430f-bf86-1048fbafba8f,31/07/2023 11:56,09/08/2023 13:06,09/08/2023 14:10,09-Aug-23,KALAHANDI,Books & General merchandise,590,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
a5697ca8-eed0-4e7f-b595-5b8872ee9414,Inbound,Returns,Missing,,f5e2ed79-2e5a-42b2-a82e-0ebd13f06b13,04/08/2023 15:44,07/08/2023 21:43,08/08/2023 13:55,08-Aug-23,JALPAIGURI,Books & General merchandise,297,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,3
906164cb-56d1-4998-ab46-0c74d4dfa53b,Inbound,Returns,Reverse Pickup Enquiry,,9ff4a545-7618-40b9-bcc9-36e25eb5fe1d,,08/08/2023 13:10,08/08/2023 13:26,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
68a2ff8b-a28a-46a4-80b3-1e0fce2f60f9,Inbound,Order Related,Order status enquiry,????????,72a53e17-7eca-4d97-bde7-1ddcc716eb4d,,08/08/2023 13:24,08/08/2023 13:25,08-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
bb961cff-7ac0-432f-8012-f15234a003db,Inbound,Returns,Exchange / Replacement,Ojk,921da78f-0b4b-4b4c-9e25-657c4ac6fb4e,,08/08/2023 13:58,08/08/2023 14:05,08-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
064fe35f-8041-45f6-8667-f8f5e87148d7,Inbound,Refund Related,Refund Enquiry,,91a4afe8-a1d4-4161-85e6-c32bae540654,,08/08/2023 15:27,08/08/2023 21:40,08-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
29f6a679-a539-418c-8ead-f3b1c2a08fc7,Inbound,Order Related,Order status enquiry,He is very good ,8eb7fe96-2f6f-4ece-a1f1-6be276cd9364,,08/08/2023 16:12,08/08/2023 16:27,08-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
d58c4eb7-c325-4dad-ba3f-af05443cd770,Inbound,Returns,Reverse Pickup Enquiry,Bahut achcha    ,536197ab-374c-401a-917c-5dbfbd3afa6f,,08/08/2023 16:34,08/08/2023 16:35,08-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
34c140ae-93d1-4e89-96fc-e06a03456b78,Inbound,Order Related,Installation/demo,,3c45bbd0-11fd-4d58-812a-20f7e975efe6,13/07/2023 09:48,04/08/2023 16:27,08/08/2023 14:06,08-Aug-23,CHATRAPUR,Electronics,899,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
6bf0187e-6357-4f14-a46b-db848d87ee82,Inbound,Order Related,Installation/demo,,c9f4e090-9552-4ccc-ae08-343e7fa54830,,08/08/2023 10:32,08/08/2023 10:34,08-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
1164f08d-2feb-4562-b5da-a2b034db848f,Inbound,Order Related,Delayed,,c8cc2218-94ab-4dec-9c95-8a2f54f2eb18,,08/08/2023 16:55,08/08/2023 17:43,08-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
cc54cdc0-bca9-47e3-b675-096e9cc41203,Inbound,Returns,Reverse Pickup Enquiry,,2e509888-6644-4cf7-b4e4-5f31d66c8b6b,,08/08/2023 19:09,08/08/2023 19:10,08-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
68e11b07-c5ae-4817-ae4a-1837fc49407d,Inbound,Returns,Reverse Pickup Enquiry,,0bf274ad-efb7-4c5b-a621-1878966f6ff5,,08/08/2023 21:45,08/08/2023 21:50,08-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
cbc0eee2-f0a0-45a3-9cbd-0b681d6c196f,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,24d6589d-d243-4ace-91e1-4270fd91ed57,,09/08/2023 08:39,09/08/2023 13:29,09-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
b44f5c2b-9207-41c1-a2e5-939fe0ab36e9,Inbound,Order Related,Installation/demo,Good ,7e84c9ec-2218-4aaa-8563-357a9928e7dc,,08/08/2023 10:29,08/08/2023 10:53,08-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
9fe83cf6-31a9-4759-8354-ca37a56cb0f6,Inbound,Order Related,Invoice request,,ef8e5628-5e90-4a7f-b1e0-71c73eb7d1fc,,09/08/2023 12:03,09/08/2023 22:22,09-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
08fbf340-0567-4a22-be26-f47738384ad4,Inbound,Returns,Damaged,The consultant needs to be precise and short conversation. It doesn't have to be beating around the  .,a408d088-56ea-48c1-83ff-bdba9854d9c8,,09/08/2023 19:56,09/08/2023 20:00,09-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
343e296a-793b-4ae7-9976-7f4d2f4d0073,Inbound,Returns,Service Centres Related,,8ce67311-6117-4878-9e21-58ed1a9f39ad,,09/08/2023 14:56,09/08/2023 15:37,09-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f138a15f-e760-49c2-ac1b-a89cd87e6766,Inbound,Returns,Return request,Costumes caer easy solve my problem,e14f8e7e-27d1-419e-bda9-6bf58e93a54e,,08/08/2023 13:41,08/08/2023 13:49,08-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
494a2be5-2c4f-4911-9300-cb04be242b8a,Inbound,Product Queries,Product Specific Information,,bf0b0f87-93dd-4588-b8d3-a348b0617d8d,,08/08/2023 17:30,09/08/2023 18:39,09-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2d57c629-06a2-4bbd-b74e-913f92f1586e,Inbound,Returns,Return request,,764368b2-caca-4b54-9baa-4e3fbda6ecf9,,09/08/2023 14:57,09/08/2023 15:02,09-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
db1dd56d-bbf4-45e3-8d6f-defe897cc537,Inbound,Feedback,UnProfessional Behaviour,Nice one.,1f550743-5fe7-4496-981e-587aeb38da99,,09/08/2023 15:01,09/08/2023 15:01,09-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,4
729efc1c-6e9b-4605-901b-1ee01daecc95,Inbound,Returns,Missing,Good,e9850fd5-b5ab-4ee1-9cd4-1d06cf0768f7,,08/08/2023 13:51,08/08/2023 13:56,08-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
0c7bcc7f-00a2-498d-99a0-3c657be6f102,Outcall,Order Related,Delayed,,a9c6185a-f726-49cb-b0ff-be3ec489ec73,,09/08/2023 17:00,09/08/2023 17:23,09-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
14ab445e-df35-45e2-9bcb-a26df19659d9,Inbound,Refund Related,Refund Related Issues,,583ef9e8-6683-49f5-b10a-4b588612606c,13/07/2023 08:21,09/08/2023 17:06,09/08/2023 17:20,09-Aug-23,KURUKSHETRA,Mobile,49999,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
a76aa74a-de02-4cfd-b5a3-639ce7c925b5,Inbound,Order Related,Delayed,Thanks now waiting for resolution,47e3ada9-dfc5-4318-be7a-cd6f436029b0,04/08/2023 07:19,08/08/2023 11:37,08/08/2023 11:44,08-Aug-23,NOIDA,Electronics,2741,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
09aa1d4b-6d7b-483b-93ae-496abcec1089,Inbound,Returns,Return request,,5b58a042-cff1-46c4-baa2-c6c7e12f8fb8,04/08/2023 14:47,08/08/2023 12:24,08/08/2023 12:25,08-Aug-23,LUCKNOW,LifeStyle,449,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d3dce054-1668-4227-ad90-3fc699672559,Inbound,Order Related,Delayed,,58444c08-63cb-448f-9b80-5c4b217ceaba,,08/08/2023 09:03,08/08/2023 16:45,08-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
c910653d-1bf6-4361-977e-980ca8e57744,Inbound,Returns,Missing,,2c7faea3-9c92-46c4-918c-8510ce7772df,,09/08/2023 11:46,09/08/2023 11:51,09-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
1d2a6c36-0b94-4568-b97f-859fd7af9583,Inbound,Returns,Reverse Pickup Enquiry,,ef8ecae3-3837-4b9d-af4e-7f7ca13572c9,,09/08/2023 17:07,09/08/2023 17:09,09-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
50153883-8414-49b3-94d0-2a460ab244d9,Inbound,Refund Related,Refund Enquiry,,16b06cc8-6415-4dc3-aa2f-6d2895ae7a8f,,08/08/2023 11:47,08/08/2023 11:47,08-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
7c8dd7cc-2c05-4fef-8a83-5ec98c903e4e,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,e449380e-0084-4461-a43f-a5f0eb1945d4,,08/08/2023 12:20,08/08/2023 12:22,08-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
447b0974-b937-475a-95c8-9b394b5e5b4d,Inbound,Refund Related,Refund Related Issues,,64519782-0173-4e15-a9dd-8392c06015fd,,08/08/2023 14:31,08/08/2023 15:09,08-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
2b2c4595-c01b-49c0-90dc-5e09348d0ac6,Inbound,Refund Related,Refund Enquiry,Nice thnk soooooooooo much ,05843c3a-20e3-49b3-abad-9ec0fda7e80f,,08/08/2023 17:54,08/08/2023 17:56,08-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
461c1e39-6811-4120-8f52-1f82941f890a,Inbound,Returns,Reverse Pickup Enquiry,Customer support is very nice ,3df46678-f58a-4bd8-b14a-e97525fc77ba,25/07/2023 21:20,08/08/2023 20:43,08/08/2023 20:46,08-Aug-23,DAHANU,Electronics,210,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
2c4664db-5d42-4752-981e-f5c20a2cb6fe,Inbound,Refund Related,Refund Enquiry,,c9b13ad2-e1f6-4273-bbf1-f40ccabf17d3,06/08/2023 18:30,08/08/2023 12:06,08/08/2023 12:20,08-Aug-23,BARAMATI,Mobile,11999,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
82bf9533-73b9-4ebf-898b-2a3b4f600d74,Inbound,Returns,Reverse Pickup Enquiry,,d1ea0187-a9fc-48d5-a51c-c0327e72fa2f,,08/08/2023 07:05,08/08/2023 07:16,08-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,4
832196a7-15a4-4ed3-b1a4-53bd2fe71b52,Inbound,Order Related,Order status enquiry,Nice,1a4bc30f-d16a-4451-8ec2-1f854bc0d27d,,09/08/2023 17:00,09/08/2023 19:16,09-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
73d64af6-fe4d-42c5-9ef0-1932489c6492,Inbound,Returns,Reverse Pickup Enquiry,,f6888379-c27e-4f1a-ae8d-f2e0a8823dfd,,09/08/2023 20:08,09/08/2023 20:12,09-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
b0ccfcbf-ac4b-40c2-8290-fc2621f3a743,Inbound,Returns,Reverse Pickup Enquiry,Hi     Plz make police flexible for some time by mistake be issue but not return policy but replacement able please because many people happiness depends on your service.                  Thank you ,deec9ec3-9028-4372-80f9-415b704fe0e8,05/08/2023 12:03,07/08/2023 22:37,08/08/2023 08:06,08-Aug-23,UDAIPUR,Home,285,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,4
1d2abc84-bda9-42b1-850d-591c7b69dec3,Inbound,Returns,Reverse Pickup Enquiry,,ebb58b19-814f-41ca-a44c-744c15bbf937,,08/08/2023 08:06,08/08/2023 08:16,08-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7985b1b1-9345-4fb2-9cec-379fb5f7be6f,Inbound,Returns,Reverse Pickup Enquiry,,f9c085d1-14c3-48b1-ad53-e1a9050929d1,,08/08/2023 17:49,08/08/2023 17:51,08-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
9e2c88f1-5f70-4a19-bc77-8625736d2261,Inbound,Refund Related,Refund Enquiry,Very poor will,2b045694-3818-4086-ab58-0437a5fd4628,,08/08/2023 21:54,08/08/2023 22:53,08-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
5643d12b-cadd-474e-a0e5-1e5596132e69,Outcall,Order Related,Order status enquiry,Not setified your service BCS I have prime customer bt my two orders not delivered timely ,686889c4-110a-4d7e-b063-48f63df148fa,,09/08/2023 20:55,09/08/2023 21:30,09-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
f69536f6-96bb-4b87-be05-81f0ae02c24c,Outcall,Returns,Return request,,b740350e-4bf8-47bf-9cf0-735299d32f4e,,09/08/2023 16:55,09/08/2023 17:24,09-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,4
f43b22b5-277c-4ce9-b2d9-63590717e709,Inbound,Returns,Missing,Best,828da4a4-e7af-446d-9da1-62f33816d441,,09/08/2023 20:13,09/08/2023 20:15,09-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
10c97285-e4db-4578-9baf-b24c7f85bd92,Inbound,Refund Related,Refund Enquiry,,6a2c5f27-6f20-4509-b34f-2c2d12854d48,30/07/2023 16:02,08/08/2023 13:56,09/08/2023 13:33,09-Aug-23,BANGALORE,LifeStyle,298,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
b7aab261-02cc-4132-a781-e6f83f587ae1,Inbound,Order Related,Invoice request,Exelant,fa41ca20-6e6c-40bc-bf0e-35a8f04881da,,09/08/2023 15:12,09/08/2023 15:16,09-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
65d112a4-13fb-45ba-b199-4714f8e699a7,Inbound,Returns,Reverse Pickup Enquiry,Good ,596d039e-8749-4fc6-a72b-9537cfef89c7,,09/08/2023 21:45,09/08/2023 21:51,09-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0741de71-acb0-4ce6-82fc-e2d0ecc5bc5e,Inbound,Returns,Return request,,3f1ab37b-83a2-4fac-8b75-34966feb1397,,09/08/2023 22:17,09/08/2023 22:22,09-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
7985e4c7-26d2-4ec3-a96c-336e5cb83482,Inbound,Shopzilla Related,General Enquiry,,bc9abc7d-a60f-44b3-958a-06d067caab96,,07/08/2023 11:02,08/08/2023 15:57,08-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2ce21039-f975-40ce-ad32-f7e24d956816,Inbound,Cancellation,Not Needed,"Pathetic service, not customer friendly, good for nothing. \u00C0 worthless website to order any product because they don\u2019t believe to deliver the order on time.",56f3c4f0-dfc7-4ba2-87c0-5dc762e9ff65,03/08/2023 01:22,07/08/2023 23:18,08/08/2023 23:35,08-Aug-23,GURGAON,Books & General merchandise,269,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
a611cfb4-c8bd-4b91-b6bc-d033e944de85,Inbound,Returns,Fraudulent User,Everything good. ,7a64bab9-6e14-4f85-b6fe-cff3d70a48d1,,08/08/2023 12:14,08/08/2023 12:23,08-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
956d9986-72c8-47af-9a64-61518ecde51b,Inbound,Returns,Return request,"Thank You very much, support team is doing phenomenal work. ",a55114ad-32e1-433b-bf18-710e796750c5,,08/08/2023 12:52,08/08/2023 13:10,08-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
7de2f3b7-8288-4866-bf8b-ad3bb251eb7a,Inbound,Order Related,Order status enquiry,Some good ,b1135578-6aa2-452a-bec9-a2cbe8858785,,08/08/2023 20:07,08/08/2023 20:08,08-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
8f19ca35-c80c-4c47-ac7e-e866d8600554,Inbound,Returns,Fraudulent User,,7fb2fa2a-9d6a-4a21-afd1-575a0a054ab9,,09/08/2023 09:29,09/08/2023 16:39,09-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
611347c5-5126-4e42-b387-92262a028462,Outcall,Feedback,UnProfessional Behaviour,Good ??,6814d1c9-42b8-46e3-9783-f5f6c2824946,,09/08/2023 19:41,09/08/2023 19:52,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
d1d6af58-a454-4b73-8589-ae07a544cd1e,Inbound,Returns,Reverse Pickup Enquiry,,5aafffd5-0727-40de-8150-0cf6df13cc19,,09/08/2023 23:52,09/08/2023 23:56,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0281253d-ce59-44aa-bfd5-3bd02d149ab5,Inbound,Product Queries,Product Specific Information,,d3469890-148c-4d10-84cb-cb321288a689,,08/08/2023 13:06,08/08/2023 17:11,08-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
8018fc2c-f24a-40ba-b47a-3b3d8b3c2123,Inbound,Order Related,Installation/demo,,af86e312-3bd7-4a07-8eaf-7c0c4fb24992,,09/08/2023 16:29,09/08/2023 17:28,09-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
825731f2-65d4-4dd2-bb01-8d6a718eb3e2,Inbound,Returns,Return request,,31bd5aac-e737-4127-8d25-ceffe0f9cce3,,08/08/2023 19:42,08/08/2023 19:59,08-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,1
723047d9-401a-4133-be6c-0560e663bda9,Inbound,Order Related,Customer Requested Modifications,,c2ba89fd-a085-4f37-8560-7011b30cba39,,09/08/2023 11:48,09/08/2023 11:51,09-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
80249694-3f72-4fe1-8b87-8617687391a9,Outcall,Order Related,Order status enquiry,,a7566b2f-b28b-4d5c-9568-1877c0309aaa,,09/08/2023 22:21,09/08/2023 22:22,09-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
c81001fd-8360-4be6-8af4-c617079ca98e,Inbound,Returns,Reverse Pickup Enquiry,Mu problem not resolving.. I've facing extremely problem from last 5 days.but Shopzilla haven't any solution against my problem... Shopzilla troubling me mentally and Shopzilla team very poor,3673392a-cb32-4092-ba9c-0b2c16caa89d,03/08/2023 10:54,09/08/2023 14:39,09/08/2023 14:51,09-Aug-23,CHANDIGARH,Mobile,31999,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
a6f841df-4a44-4dad-8dd3-eb115d700e1a,Inbound,Returns,Reverse Pickup Enquiry,,5dc6f2e5-8eea-4141-af49-611d0145555c,31/07/2023 14:38,08/08/2023 12:08,08/08/2023 14:55,08-Aug-23,CHHATARPUR,Electronics,1199,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
911cd1fc-6021-4928-a7b9-0584fa80a391,Inbound,Returns,Return request,Good ,90e68a9a-9c0a-4938-8779-cbbaecafb209,,08/08/2023 07:17,08/08/2023 07:21,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
0d714e3e-64c1-4e24-a428-65b8afc9af1b,Inbound,Returns,Reverse Pickup Enquiry,,4ff8b3f4-c448-410c-8699-e5c89699e83d,,08/08/2023 22:41,08/08/2023 22:43,08-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
551d9441-c2d7-4f55-8069-f05327c47645,Inbound,Returns,Return request,Good ,cbbb7a6b-51a8-4df1-a8b8-2aeb808af51b,,09/08/2023 16:08,09/08/2023 16:10,09-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
09c2e912-a882-4165-903c-ea6576cd65a2,Inbound,Returns,Reverse Pickup Enquiry,,69856df7-443f-4990-a2a2-3a8ec76d03f0,,09/08/2023 20:49,09/08/2023 20:50,09-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
c4433db0-41eb-4d9c-a99a-6d99a990206d,Inbound,Order Related,Order status enquiry,,9a27dc1e-b285-4685-9af6-967ddfb7c492,07/08/2023 10:08,08/08/2023 08:32,08/08/2023 08:35,08-Aug-23,NEW DELHI,Electronics,1199,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
668b8e89-7e14-40a0-a7db-c38e0379d6a9,Inbound,Order Related,Unable to track,,68af23f0-3fb8-47b1-ae86-ccf6c6209e18,,09/08/2023 09:05,09/08/2023 12:12,09-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f42c5589-5814-4234-b605-c3f26138d505,Inbound,Returns,Reverse Pickup Enquiry,  mam   tarkki dena aur Shopzilla company     tarkki dena              duayen ap logo ke sath hain ????????????,3c7691bd-d628-4b75-881d-61a90c55bef0,,09/08/2023 12:11,09/08/2023 12:13,09-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
30825463-55d1-4020-a621-63aabb6172e2,Inbound,Returns,Reverse Pickup Enquiry,,7876c7b9-8fd8-4b9a-81b9-51cbb34b4f39,,09/08/2023 14:39,09/08/2023 16:09,09-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
4b3e4ed3-df30-4904-948a-8162d0acb596,Inbound,Returns,Reverse Pickup Enquiry,Bad experience Shopzilla team ,1575b510-af6c-4eb1-b4ab-a1118520a29a,,09/08/2023 16:59,09/08/2023 17:01,09-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
7c09f8be-5c49-4d06-8947-1024d6092396,Inbound,Refund Related,Refund Enquiry,,11009576-ad2f-45f9-bcbf-13ba78e176ec,05/08/2023 18:19,08/08/2023 16:24,08/08/2023 16:26,08-Aug-23,NEW DELHI,Electronics,1399,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
6d31bade-ac30-46ac-befc-7557ebc4a7f2,Outcall,Feedback,UnProfessional Behaviour,Be careful about your delivery agent s,8b994117-d941-4cbe-8ee8-ca5595b4dc03,,09/08/2023 14:16,09/08/2023 14:17,09-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
e343e0c3-2fad-40c6-88f3-4c63406818bb,Inbound,Returns,Return request,10,061a08d5-df04-4540-b0c8-54cb3f5eb122,,09/08/2023 14:43,09/08/2023 16:41,09-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
6fdc85b5-3e9b-40e7-b6b3-01fd185c8c4d,Inbound,Order Related,Delayed,No,aa3dbeec-3862-4a19-b2c9-83e97aee8d1a,,09/08/2023 15:54,09/08/2023 19:13,09-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,4
53a582fc-e849-4e62-b885-765d253fea29,Inbound,Returns,Reverse Pickup Enquiry,U r selling pirated books on the channel. And not taking back also,e7ea8990-fee8-4394-ba3d-a54fa294de09,,08/08/2023 08:49,08/08/2023 11:30,08-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
fc3809f5-4ae6-4b55-94fb-d5ceeeaf386d,Inbound,Refund Related,Refund Enquiry,,db0cc1a8-a745-4fac-b4ab-71b45f5decb3,,08/08/2023 10:26,08/08/2023 10:42,08-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
4b64add1-c3a2-4a73-9584-10a55962c16e,Inbound,Order Related,Installation/demo,Thank you,68f5a00f-5f3a-4e1c-a219-43a96b4359fe,,08/08/2023 17:15,08/08/2023 17:27,08-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
31dab1fd-99a9-43d4-8df1-57cb69e9ea31,Inbound,Order Related,Order status enquiry,,5cbd20c9-5764-4bda-b6f8-2d882eb121d8,,09/08/2023 13:29,09/08/2023 13:29,09-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
91572e96-9b58-4d25-bf15-69850a8becd9,Inbound,Feedback,UnProfessional Behaviour,Very good communication,3180931d-da5f-4470-9109-0a6c1a72fb7a,,09/08/2023 14:38,09/08/2023 14:46,09-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
36249cfd-9789-447e-a38d-1f1d380f0b26,Inbound,Payments related,Online Payment Issues,Customer care executive is absolutely amazing ,510fd3fa-48c7-4481-aa21-a1cc91f37cfb,,09/08/2023 15:39,09/08/2023 15:40,09-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
a69496d3-ba26-478a-bb25-34576bc22ac5,Outcall,Order Related,Installation/demo,,a8bb0783-f584-4a36-8462-9b9f45f85bd3,,09/08/2023 15:43,09/08/2023 15:47,09-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
2efa02e7-9e4d-4e8c-9f36-000f28d52016,Inbound,Returns,Technician Visit,You people are so slow. One laptop purchase is taking more than a month. ,184a575b-e14d-4e5c-908a-6a370f0e1046,16/07/2023 20:04,08/08/2023 18:50,08/08/2023 23:56,08-Aug-23,SIKANDRABAD,Electronics,37990,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
088f2f38-5440-4058-8b48-f389fb40f907,Inbound,Returns,Return request,,d68fbd13-9a2f-4d35-afec-e71918c591d7,,08/08/2023 09:55,08/08/2023 09:56,08-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
336d1b63-6735-4cc3-9883-fb42edf86e04,Inbound,Returns,Service Centres Related,,58f9d453-c1f0-4fe9-b85f-53baa3c287da,,08/08/2023 11:13,08/08/2023 11:16,08-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
099805c7-ed53-45ee-80c0-8f93c755b751,Inbound,Returns,Return request,,3ed5d1e2-6b57-4f96-977f-213569e9a724,,08/08/2023 16:32,08/08/2023 16:36,08-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8ec29217-536f-48f9-8294-bda4f85ab740,Inbound,Returns,Return request,,87c73801-f0c8-4c4c-8813-3459a4d3d55a,,09/08/2023 17:58,09/08/2023 18:31,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
d944afca-1e45-403a-ab8c-314db48c4f7f,Inbound,Returns,Reverse Pickup Enquiry,,1b1507f0-82b4-431e-ab51-fa8ea42f29f2,,09/08/2023 17:49,09/08/2023 17:49,09-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
99c7048e-d94b-44eb-ad16-5f2a17171111,Inbound,Cancellation,Return cancellation,,253b7e3e-c6e9-4dc4-93ef-3865837b8b37,24/07/2023 21:47,08/08/2023 11:04,08/08/2023 12:15,08-Aug-23,UNA,LifeStyle,749,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
afb9a0bf-c468-4a9c-b996-82727329ed55,Inbound,Order Related,Delayed,We unable to contact customer care,ab4a1452-e2b8-41d8-9821-bd5b6a21556d,05/08/2023 13:05,08/08/2023 10:35,08/08/2023 10:45,08-Aug-23,HYDERABAD,Mobile,23999,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
2f92247f-af32-4d02-8cd5-6d49fe7d0f5e,Inbound,Returns,Missing,,2b293cef-6589-4c0f-a55b-c73b36354d50,02/08/2023 12:38,08/08/2023 19:25,08/08/2023 19:47,08-Aug-23,DHANBAD,Electronics,949,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
dde7ba18-69a1-4535-9354-1bc000ad9bbd,Inbound,Returns,Reverse Pickup Enquiry,,3f0b85ff-47ba-409c-a7ee-36f6b4ad8567,,08/08/2023 17:13,08/08/2023 17:17,08-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
d9c90bbf-fb0d-49f1-af6f-1b89c5610472,Inbound,Product Queries,Product Specific Information,,ca6fa92d-551f-418d-a30c-69686b39ac90,,09/08/2023 10:45,09/08/2023 21:21,09-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
400ddd87-5332-4953-8a63-7102f48c89be,Inbound,Product Queries,Product Specific Information,,b5b99b3a-b618-4fab-8177-c44fb8883b9d,,09/08/2023 18:58,09/08/2023 19:06,09-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
922fecc2-af57-44a8-bb79-ee6cd4e0fa84,Inbound,Returns,Reverse Pickup Enquiry,,d84e2de2-ea1a-46cb-b0ca-b01ea530601e,22/07/2023 15:51,08/08/2023 17:08,08/08/2023 17:13,08-Aug-23,NEW DELHI,Books & General merchandise,1599,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
8e9b3771-cbfe-41f9-9594-e0a90d7287b6,Inbound,Returns,Reverse Pickup Enquiry,,e9da2fec-3be4-47d0-9d01-0bbd7e6d0206,,08/08/2023 14:01,08/08/2023 14:08,08-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
931fc39e-a2e1-4057-b47a-1b71cd4e3ec2,Inbound,Returns,Return request,,1f665e47-57b0-460f-8723-5f647425f2b0,,08/08/2023 17:18,08/08/2023 17:21,08-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
721bc6da-83e3-4f40-8f7f-a8a0b61ab001,Inbound,Returns,Fraudulent User,,2e022da3-4dda-4ae6-ba8e-8881781b62d6,,08/08/2023 21:04,08/08/2023 21:06,08-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,4
eba08565-96f4-4777-8332-999515130bac,Inbound,Returns,Fraudulent User,,0c53b6ad-78b2-4bd9-afd1-10b974043f06,,09/08/2023 16:52,09/08/2023 17:49,09-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
a089d12d-7d31-4aa6-a520-20a4dfd64da3,Inbound,Returns,Return request,Good one,504461d5-abb7-40a2-8011-ac6bce135a9e,,09/08/2023 19:57,09/08/2023 22:59,09-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
c02e3e9a-713b-4259-b620-466a605db476,Inbound,Cancellation,Not Needed,,16c0a2a5-5547-49a4-b0bf-f9219ef2a27e,,08/08/2023 14:01,08/08/2023 14:02,08-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
5b02f184-cdb7-458d-8da6-4cfcb18282a9,Inbound,Order Related,Order status enquiry,,29fc17b4-3e07-4cf6-a5e4-cca24a517820,,08/08/2023 20:53,08/08/2023 21:02,08-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
8942cc9a-5023-414f-ac1a-35068783abaa,Inbound,Returns,Reverse Pickup Enquiry,,5c90227f-4122-4df6-8f88-774f6cafff9d,,09/08/2023 10:16,09/08/2023 11:36,09-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
bf577ce3-5787-43cb-9da2-30462d52e4ae,Inbound,Order Related,Delayed,,78ec590d-b031-44b9-b22a-d1bc5f4693b1,,09/08/2023 11:20,09/08/2023 11:31,09-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
25e57fb0-cff8-4ffe-9fc8-5a1d3d884e5d,Inbound,Cancellation,Not Needed,,87605042-0838-4d94-9be3-b5d82575f437,27/07/2023 19:57,08/08/2023 17:01,08/08/2023 17:02,08-Aug-23,FEROZEPUR JHIRKA,LifeStyle,421,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
4a2c368a-1158-4228-8f26-fe28ae3099d1,Inbound,Returns,Wrong,,5c78b035-a4bf-4d82-8211-2a05e5670831,03/08/2023 19:17,08/08/2023 14:19,08/08/2023 14:29,08-Aug-23,RANCHI,Home,949,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
40d991c8-15a1-4ee9-9958-6cd024da0c3c,Inbound,Returns,Return request,good,307422e4-bb85-45ee-9475-9783171b715d,,09/08/2023 20:32,09/08/2023 20:34,09-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
157457e9-d471-46e2-894f-68b83d497991,Inbound,Order Related,Order status enquiry,,96150912-1bbc-40fa-b6fb-a9a95da3bb86,21/07/2023 21:11,09/08/2023 10:51,09/08/2023 14:31,09-Aug-23,KOLKATA,LifeStyle,698,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,4
293fa9c8-7722-4e8f-8c4d-040d46f5ac5c,Email,Refund Related,Refund Enquiry,she is very helpfuland sweet ??,23edd9c8-20fe-48a3-9619-812e510153dc,,09/08/2023 12:20,09/08/2023 12:25,09-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
9b33d1a6-0d9b-4dcf-b934-d119e566d8b3,Inbound,Cancellation,Not Needed,Nice for calling about,c3c58787-a2b5-4cf1-98db-5880dd32ed61,05/08/2023 15:18,08/08/2023 10:13,08/08/2023 10:15,08-Aug-23,JAHANABAD,Electronics,1999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
43f71131-3d44-424e-b900-4dab9313078a,Inbound,Returns,Return request,,ec022bf0-3da0-4b94-a464-d9247cb10157,28/07/2023 09:23,08/08/2023 08:37,08/08/2023 08:38,08-Aug-23,BARDHAMAN,Books & General merchandise,661,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,1
b0c0665b-0186-477f-b927-4c19ff7257f2,Inbound,Order Related,Priority delivery,,82debc3d-4fab-4faa-b99f-56c8c167499f,06/08/2023 16:06,07/08/2023 23:48,08/08/2023 00:16,08-Aug-23,MAHESANA,Mobile,72999,,Nathan Young,Madison Kim,John Smith,>90,Morning,4
5d112b17-9d52-4a37-8725-3e6f33fcfe85,Outcall,Order Related,Order status enquiry,,02dd88ed-d022-49a5-9663-fb784ebb614d,,08/08/2023 08:46,08/08/2023 09:28,08-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e11084c6-15af-4c42-b796-35cccd489117,Outcall,Order Related,Delayed,"Shopzilla should ensure the customer before delivering the order by adding secourity pointsLike  ,order delivery code etc",f2a3fa71-10c9-4532-9c9b-ad79a695fbab,,09/08/2023 13:42,09/08/2023 14:16,09-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
e8f6b1ce-f595-4957-9909-bc7795306959,Outcall,Order Related,Order status enquiry,Thanku ,8c0d094a-b3cd-4429-8143-44bfa42b8723,,09/08/2023 22:09,09/08/2023 22:10,09-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
0136b708-00ec-4da9-8c6d-3942d6e0643f,Inbound,Returns,Wrong,,197ff8c3-a271-4b86-98a9-47d1414b8cce,17/07/2023 20:39,07/08/2023 13:26,08/08/2023 00:32,08-Aug-23,AURANGABAD,LifeStyle,2243,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
4af0dae8-4fdb-47cf-bfad-26fed9c6c124,Inbound,Order Related,Delayed,Very poor and very dull neglijence very bad,c0780d3e-85e0-417e-a090-9006cbeec360,31/07/2023 15:02,08/08/2023 16:23,09/08/2023 11:25,09-Aug-23,HYDERABAD,Electronics,259,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,1
29a1a830-bb69-419f-aac9-4bf75c012720,Inbound,Returns,Reverse Pickup Enquiry,,cb44b3e0-ecc5-40ea-9cc7-1565e13644b7,,08/08/2023 13:22,08/08/2023 13:29,08-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
16506a6c-deca-4829-9888-a5f21fece002,Inbound,Order Related,Order status enquiry,If customer support has no communication with logistics and they helplessly have to apologise for the logistic problems.. it is no use approaching customer care for logistic concerns.. Shopzilla needs to enhance customer care. ,d46bf6d5-67ec-4a90-ba8c-780d5bb347ee,,09/08/2023 20:58,09/08/2023 22:34,09-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
8ddd827e-0b57-49de-9bb7-befff54291bd,Inbound,Returns,Fraudulent User,,78dff00a-8af6-4531-969f-3084b1a756ce,,09/08/2023 21:44,09/08/2023 21:49,09-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
a9a9d1f1-4d5f-4922-bd50-8ab6192e1e94,Outcall,Product Queries,Product Specific Information,It is always nice talking to your customer executive as they are well trained and accountable.,c0c23980-2572-4b82-94f2-02b519b24730,,08/08/2023 07:51,08/08/2023 07:53,08-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,1
ef7bd532-33d6-48d8-8318-aec59441e503,Outcall,Returns,Reverse Pickup Enquiry,,9dd0121d-f16b-40a8-946f-4b32e8659d93,,08/08/2023 11:44,08/08/2023 11:46,08-Aug-23,,,,141,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,1
53bc1a6a-9ad6-4e37-991c-06f81baa605a,Inbound,Returns,Reverse Pickup Enquiry,The ,7e1af83e-2a25-47be-aa50-5073ca25aca6,,09/08/2023 11:19,09/08/2023 11:22,09-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
12eaf45f-7913-41eb-904d-ac3909d23507,Outcall,Returns,Return request,,e5a0fe9f-73a2-47bf-9471-69beb332ed65,,08/08/2023 18:26,08/08/2023 18:32,08-Aug-23,,,,772,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,4
4960744f-ac46-4b19-a448-80e5261f147a,Inbound,Returns,Wrong,Best ,5177f792-c9ed-40e1-822b-fb5675ba0cc9,,09/08/2023 08:38,09/08/2023 17:31,09-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
4424d6e7-bd85-493d-b766-000330b76f6f,Inbound,Shopzilla Related,Shopzilla Rewards,,5afd44b9-665b-4b7f-9fc5-1aded9be1c8c,,09/08/2023 10:25,09/08/2023 11:17,09-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
7a0bb10a-c427-4388-95a9-ebe8034f3a67,Inbound,Order Related,Order status enquiry,Thanks you so much sir,2cf6d50b-35c8-4f64-962b-5e2cce5f9eb5,,09/08/2023 15:30,09/08/2023 15:51,09-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
f0bc2523-ac29-467a-9399-82c2d27bf66d,Inbound,Returns,Reverse Pickup Enquiry,Not talking me,ac67d5f1-f8eb-41b8-8b96-c6c319d720dc,,08/08/2023 13:15,08/08/2023 13:17,08-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
3e3ef832-75c8-4c0a-94e6-6ba6ce23d501,Email,Refund Related,Refund Related Issues,Good,9b860519-2981-4fc4-8cbb-d828fc134446,,08/08/2023 13:55,08/08/2023 13:56,08-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
556c8897-6705-4be8-af39-4441eb89e01e,Inbound,Returns,Reverse Pickup Enquiry,,611fa742-3d26-4167-8ee5-77b69bb1e26c,,08/08/2023 17:25,08/08/2023 17:26,08-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
fbfed736-f8e7-4a82-be06-a89e219cfa50,Inbound,Returns,Return request,,85478fcb-725e-41b7-ab18-05e7901a66e8,,08/08/2023 20:06,08/08/2023 20:09,08-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
6653595e-907d-4c8c-a007-1bd8234129b7,Inbound,Feedback,UnProfessional Behaviour,,e0e83f9d-aa7a-4745-a89c-6b2aed90123d,,08/08/2023 20:23,08/08/2023 20:25,08-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
73441cce-a1ad-4263-a9fd-3a209752164a,Outcall,Returns,Fraudulent User,,44ad3a03-41a5-4940-b396-4bab916f9b92,,09/08/2023 13:32,09/08/2023 16:20,09-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7a517b81-dda0-411b-ae7d-4e8b191195de,Inbound,Returns,Fraudulent User,Make return and refund easy like before...,b286b51f-6581-4228-af48-08c7bf0f7917,02/08/2023 12:10,08/08/2023 13:23,08/08/2023 14:02,08-Aug-23,VALSAD,Books & General merchandise,764,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
2f3c768b-5f1b-4b3b-9705-0e692d1c86eb,Inbound,Returns,Service Centres Related,,07ca9e13-04a4-485d-a6d0-da86976f629e,,08/08/2023 11:43,08/08/2023 11:48,08-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c1055ef4-6ea7-4d00-a128-4b06ee1eb187,Inbound,Returns,Return request,,b310fb03-f780-4129-873b-466acd5f5dfa,04/08/2023 07:50,09/08/2023 18:10,09/08/2023 19:20,09-Aug-23,DEOGHAR,Electronics,1299,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
36e76abe-b938-4a2d-a731-f8481192cfdb,Inbound,Feedback,UnProfessional Behaviour,,154724f1-3a9f-4f55-96e0-70140eb6857b,,08/08/2023 08:30,08/08/2023 08:35,08-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
1e071b86-aaf6-4859-9ab2-4125f0c87ed6,Inbound,Product Queries,Product Specific Information,,46d23a4a-5718-489d-b0c1-387aa00cece7,,08/08/2023 18:32,08/08/2023 18:45,08-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
e06cfce1-5ca1-44f9-ac78-497919c2fb14,Inbound,Returns,Fraudulent User,,1901d845-59f7-424d-9dd1-a8e08ed3ec72,01/08/2023 21:22,06/08/2023 12:49,08/08/2023 20:44,08-Aug-23,NEW DELHI,Books & General merchandise,190,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
f32a3f73-1346-4cd7-86e6-28d3b68491ea,Inbound,Returns,Missing,,d8f1f692-df69-4226-8677-17ee386ced68,05/08/2023 16:36,08/08/2023 09:28,08/08/2023 12:35,08-Aug-23,DAUSA,Electronics,799,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
de3014f7-d01b-4121-9fcf-2609d697cdef,Inbound,Order Related,Installation/demo,,7570292b-a9c7-495d-b4f5-b39e4a5c3e11,,08/08/2023 09:35,08/08/2023 09:38,08-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
50995bc4-d961-414b-8a43-853a37ec8176,Inbound,Order Related,General Enquiry,,10cfb427-f7cb-4595-8661-9903faadc64c,,08/08/2023 19:10,08/08/2023 19:11,08-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
b09f7c44-746d-44b7-9cb7-b787ab04abd4,Outcall,Product Queries,Product Specific Information,,f284df0e-6010-4753-bf80-b1b4c4d863d4,,08/08/2023 20:14,08/08/2023 20:56,08-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
ba66eeb3-4bb5-4587-9bc6-9c9c24da1e81,Outcall,Returns,Return request,,5cd65974-9244-427a-a503-a9664c502fbd,,08/08/2023 22:17,08/08/2023 22:25,08-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
d3deb859-433d-42ff-ac68-17780658c54c,Inbound,Returns,Service Centres Related,Problem ka solution  ,edd744b7-245e-40dd-95be-6e4c06be0f58,,09/08/2023 13:16,09/08/2023 13:27,09-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,1
7ab3ee2d-13e7-4e19-b86a-9db2b2406d91,Inbound,Order Related,Order status enquiry,Good talking ,ee9b70b6-a066-4170-9a49-df5096fcba34,,09/08/2023 18:15,09/08/2023 18:16,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
26bd98c5-68f9-4867-9835-e960074eca94,Inbound,Returns,Wrong,,573a86d6-1165-4d3f-be09-7d46961cd426,27/07/2023 00:29,09/08/2023 12:11,09/08/2023 14:07,09-Aug-23,PATNA,LifeStyle,713,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
e1a95857-95be-4027-90f4-34cf74d053ab,Inbound,Returns,Service Centres Related,,91f925f4-e4cb-40e9-b2d1-f3e196a2c27a,,08/08/2023 14:57,08/08/2023 15:24,08-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
5729c577-7d96-460c-aa52-0a59dead0d8e,Inbound,Returns,Reverse Pickup Enquiry,Good ,48e10bce-f711-4b66-b2a5-35d8c43d24b9,,09/08/2023 10:23,09/08/2023 12:29,09-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
0be78324-ca33-4709-a794-4acc149eb1e3,Inbound,Order Related,Delayed,,cfeae0e4-9c88-44a3-8a88-2e1e4213d04f,29/07/2023 15:38,08/08/2023 12:03,08/08/2023 12:05,08-Aug-23,LALGANJ,Books & General merchandise,3799,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
6619e33a-c70f-4cf3-95d1-8a1c1e8b185a,Outcall,Returns,Wrong,,3ea933d7-fea9-441b-ad42-a0dc32fe8a39,,08/08/2023 19:19,08/08/2023 19:33,08-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
5f314b14-465b-4cf6-8990-71867869c954,Inbound,Returns,Return request,,d0b8ba82-3f53-4b60-930e-4631fd3a178e,03/08/2023 10:23,08/08/2023 20:48,08/08/2023 22:05,08-Aug-23,CHENNAI,Electronics,1599,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
0e50bee2-fd7a-49cf-aabd-36df4492bbcb,Inbound,Returns,Return request,  service is very good ,4453259f-7292-49ff-8e11-af01be8e0c57,,08/08/2023 05:33,08/08/2023 05:35,08-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
0aaed2bb-9030-40d7-829d-57c96b3822d2,Email,Order Related,Installation/demo,,c3902203-e323-400b-ab4f-d21bd3d5c884,,08/08/2023 15:14,08/08/2023 15:17,08-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
d54227f7-dccb-4b17-a17c-a88bb7841ca8,Inbound,Shopzilla Related,Signup Issues,Good ,f750870b-925b-4af5-bd44-a35303f37c4c,,08/08/2023 19:06,08/08/2023 19:16,08-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
8515ae2a-4773-4fb1-afb7-0631a3a76eeb,Inbound,Returns,Missing,,aa120eda-c7bd-490a-b1f1-12d6c21c0e6b,,09/08/2023 11:42,09/08/2023 11:45,09-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
59fc74ee-be08-4c9c-8d10-356486a39795,Inbound,Returns,Reverse Pickup Enquiry,  works good thankyou for solving my issue.,4a46be6c-8bfc-4ead-8063-520503dcd1c3,,09/08/2023 13:01,09/08/2023 13:02,09-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2c5dd932-9121-4754-ac1c-2e1f6cdc65fe,Outcall,Returns,Fraudulent User,Please Remove those sellers who cheat customers by delivering them used or 3rd grade products ,3d512340-f9e6-48e8-8e82-8b5350985512,,09/08/2023 19:26,09/08/2023 19:57,09-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
06a0ad95-cea4-448b-a7ee-d468672ed3e8,Inbound,Returns,Reverse Pickup Enquiry,,df8e01fe-afbb-46ec-88d2-d0c9de7472a6,02/08/2023 14:22,09/08/2023 12:51,09/08/2023 13:11,09-Aug-23,JABALPUR,Affiliates,65,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
abb64ea1-4512-488c-81f5-51dbb130eec1,Inbound,Returns,Fraudulent User,,c9ec6182-a825-4d0f-af28-51be601588e7,05/08/2023 23:08,08/08/2023 22:22,08/08/2023 23:42,08-Aug-23,NEW DELHI,Books & General merchandise,588,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
c7188d6d-37be-4633-bab1-427dc8f2601e,Inbound,Order Related,Delayed,,590c987d-ed28-4105-9aad-70ba18217287,,08/08/2023 19:04,08/08/2023 19:07,08-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
38b6d708-f77d-4d10-aa90-4393b53cba43,Inbound,Returns,Missing,,f281f264-e4dd-47c4-822a-c70a44dbbf08,,08/08/2023 22:45,08/08/2023 22:50,08-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
d831bb9a-ffa4-4a29-bdcc-f7e46cd6221b,Inbound,Order Related,Installation/demo,,b4d12fbd-5e0c-45d7-a62f-e8a36d226317,,09/08/2023 12:58,09/08/2023 13:00,09-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
76f8e82d-5966-48cd-ba5d-6b1312f99d12,Inbound,Feedback,UnProfessional Behaviour,grateful for your kindness ,c81428da-064a-4fbe-ac0b-4deec5cad0a0,,09/08/2023 13:32,09/08/2023 16:10,09-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
a40587de-2749-414c-a698-2b350f860afa,Inbound,Returns,Exchange / Replacement,,93eddfd0-0a87-47f1-a948-923d76066ddb,28/07/2023 21:41,09/08/2023 20:35,09/08/2023 20:37,09-Aug-23,DOIWALA,Mobile,11999,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
fbdfdd07-e81a-44de-8eed-440bcb569010,Inbound,Returns,Return request,,0f01c97d-a290-46ff-8077-2b93a7aab4f3,01/08/2023 15:17,08/08/2023 12:00,08/08/2023 14:33,08-Aug-23,NEW DELHI,Electronics,2999,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0633602a-fbad-4308-b336-c328353175fb,Inbound,Returns,Reverse Pickup Enquiry,,6ef7d5c4-250e-4ee1-854b-d7a127a43112,06/08/2023 14:55,07/08/2023 23:40,08/08/2023 00:53,08-Aug-23,KOLKATA,LifeStyle,249,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
0ac76f09-0bdb-42ef-9dc7-b8ceba19d17e,Inbound,Returns,Service Centres Related,help after a long time,0292a20a-b7f6-4222-a1a5-4483088ab5c7,,08/08/2023 11:17,09/08/2023 21:54,09-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
581327da-cb3f-4422-a41c-cf40d050defc,Inbound,Order Related,Delayed,,338e54ae-ec7c-44f9-a21a-dba257182e76,,09/08/2023 11:38,09/08/2023 15:39,09-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
804bbace-c60e-4da6-8698-88f1f7f10225,Inbound,Order Related,Order status enquiry,,fc87e763-7893-4a3b-ad2e-91d29db8b325,,09/08/2023 18:59,09/08/2023 19:05,09-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
158b1d8b-c409-43bb-be92-6499f9bb66cf,Inbound,Refund Related,Refund Enquiry,Very good Confirmation ,8225a01c-8ed7-4031-8e78-6a89ae88570f,,08/08/2023 13:56,08/08/2023 13:57,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
323daa80-735c-4dec-afde-be012e47d9a0,Inbound,Order Related,Installation/demo,,53d1b0ab-6213-409b-ba4f-4afc70e2e758,,08/08/2023 16:41,08/08/2023 16:45,08-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
3b4fa626-487c-4441-ab8c-23b98eee1700,Inbound,Returns,Reverse Pickup Enquiry,,cc261213-3efc-4508-87fa-e79b5e6ff5de,,09/08/2023 13:26,09/08/2023 13:29,09-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
0618cf5b-f5e4-4e93-811d-cc345d06ac6b,Inbound,Returns,Fraudulent User,Chutiya ho bc tum,3e58e3ce-ad1e-413f-b1e1-7c44de6d6bda,,09/08/2023 18:55,09/08/2023 18:56,09-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
3efcf039-16f0-4bf8-91dc-8b3d52e5d26e,Inbound,Returns,Reverse Pickup Enquiry,Talk to happy,3078684e-c79b-451c-a5ff-1ad32f4f33f9,,09/08/2023 14:38,09/08/2023 14:40,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
3d6f888b-25cb-4a17-b6ca-4971c37617fe,Inbound,Returns,Missing,Good,68c5fa7e-250b-481e-9ae1-c4d6142fa735,,09/08/2023 18:51,09/08/2023 18:52,09-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
37d79fbd-1cdd-4c87-9c22-2cd85d7cb30b,Inbound,Returns,Service Centres Related,,cb8cfe02-b4ec-42d3-b4ad-18267d50eb37,,09/08/2023 23:41,09/08/2023 23:44,09-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
c4699ba3-9d69-417b-8613-266f25efa65f,Email,Order Related,Delayed,  language not showing all time. ,3ddfec49-f691-4f6e-b609-9f7ff5ab7dee,30/07/2023 18:08,08/08/2023 17:32,08/08/2023 17:35,08-Aug-23,SALEM,Books & General merchandise,422,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
5735d56d-83cf-481e-b240-5843946e0162,Outcall,Cancellation,Not Needed,Good information ,cf7e2ac9-d108-4e0a-aa16-f90aef59cd8e,07/08/2023 22:11,08/08/2023 00:31,08/08/2023 00:32,08-Aug-23,GREATER NOIDA,Mobile,9039,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
4a763127-30fb-456b-86e2-f9c84ceea04d,Inbound,Returns,Wrong,,88025ed2-99ab-4f98-9e76-317fe1ea2f6a,,08/08/2023 12:58,08/08/2023 14:05,08-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
a7f532b7-d2c3-438d-b9a5-3211e86a55a8,Inbound,Returns,Reverse Pickup Enquiry,Keep refund option during returns ,85c615be-321b-4774-ae47-fef1495c8629,26/07/2023 15:10,09/08/2023 16:44,09/08/2023 16:46,09-Aug-23,SAWANTWADI,Home Appliences,1649,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
1bc0ad86-6c7b-4fbc-9d38-8888e339a310,Inbound,Order Related,Delayed,,4b07b460-addd-4766-8fab-0cc9f50e27af,,09/08/2023 00:34,09/08/2023 22:56,09-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
e00cc984-c6b1-4bb5-8c66-e7c39ddc6204,Inbound,Returns,Reverse Pickup Enquiry,,2a2bf15a-508a-4ea4-b36b-4db2ca0cd172,,09/08/2023 10:34,09/08/2023 16:43,09-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,3
82ee6134-0a7a-4ad5-9c7a-6444488f9f98,Inbound,Order Related,Customer Requested Modifications,Such a quick response and professionalism is highly appreciable.,ed9a338f-ea2a-4c47-b43c-39b38cc48b86,,09/08/2023 14:48,09/08/2023 14:49,09-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
24fd7ab2-fd3e-4ebd-98ed-adf58e5233c4,Inbound,Refund Related,Refund Related Issues,,4095f59c-95d9-4b59-bb81-5b42f8d9c4e6,25/07/2023 14:45,08/08/2023 14:57,09/08/2023 09:50,09-Aug-23,GANDHINAGAR,Mobile,32999,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
88e62277-86c9-42ba-81ac-b858b4e7c90a,Inbound,Order Related,Order status enquiry,Very good I'm happy to talk castamar care ,1c9b7195-1066-4063-8d3d-2cc65e5e6923,05/08/2023 23:36,09/08/2023 07:46,09/08/2023 21:23,09-Aug-23,SASARAM,Electronics,1299,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
a4202c79-0332-4a66-aac3-15faea084592,Inbound,Refund Related,Refund Enquiry,,d2df587b-c68b-44ca-a638-22ec8dd478e6,03/08/2023 17:19,09/08/2023 01:01,09/08/2023 10:46,09-Aug-23,MATHURA,Mobile,17690,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
59f58529-2b8f-4975-995b-2b366860a6ac,Inbound,Order Related,Delayed,,ae42cd77-cd21-4d59-aff8-444a7d542327,,08/08/2023 10:27,08/08/2023 15:57,08-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
ce4ef312-bf0d-4d25-8493-9c7f6f91289f,Inbound,Order Related,Delayed,,e8156e9c-544f-4b6b-937a-ed82d8f57301,,08/08/2023 17:12,08/08/2023 17:13,08-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
b09dea61-b219-461e-acf2-39152da6bb5a,Inbound,Cancellation,Not Needed,,7569ffc1-736a-4505-8b33-8a3017377b79,,08/08/2023 21:14,08/08/2023 21:45,08-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,1
4067abaf-4427-43a2-b83c-f92170881bdc,Inbound,Returns,Reverse Pickup Enquiry,,7e83064b-70a1-4751-8afc-39326329c5cc,,09/08/2023 07:11,09/08/2023 10:54,09-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
bc8fca35-d517-43c0-8262-174e6899fa00,Inbound,Returns,Reverse Pickup Enquiry,,a0a6a439-d057-4510-9b08-b934c5f46e2e,,09/08/2023 16:08,09/08/2023 16:10,09-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
ed0234b3-4962-45ab-a58b-736a6f220645,Inbound,Product Queries,Product Specific Information,,16c5490b-2f40-44ab-8888-41578946a407,,09/08/2023 17:23,09/08/2023 18:32,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
e14822f6-4ca1-4848-bd2d-5c4cd4f84555,Inbound,Returns,Reverse Pickup Enquiry,Very good experience ,05718078-a917-4b56-bc33-7f3b771ede4d,30/07/2023 21:52,08/08/2023 20:06,08/08/2023 20:56,08-Aug-23,DEHRADUN,LifeStyle,99,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
d39daf17-d4d3-4adb-a799-933a1bfd4024,Inbound,Order Related,Installation/demo,,42f5c859-5330-4aa2-bad3-8d6f36ffc1cb,,08/08/2023 20:35,08/08/2023 20:45,08-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
b9b19bd8-3683-472e-9e32-43ffcfedf900,Inbound,Order Related,Installation/demo,,56f5348d-d08c-414c-9ae9-e5caa357a071,,09/08/2023 12:25,09/08/2023 12:26,09-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6515e4e9-f348-44bf-ba8b-3d5134025315,Inbound,Returns,Reverse Pickup Enquiry,,b273c807-0398-4c27-9fec-fed0c5afbcef,,09/08/2023 12:15,09/08/2023 12:18,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
ca79a93c-0b24-40db-89cc-100044f3cbbe,Inbound,Order Related,Order status enquiry,,4282412c-d830-4edd-ae33-ca40a74b798f,,09/08/2023 14:47,09/08/2023 16:25,09-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
ab25936c-e0f5-418b-9735-488cc55440c8,Inbound,Feedback,UnProfessional Behaviour,No help product delivered but not open box by delivery agent ,9c3f5c10-6c6f-4d85-a4ff-4e1b89c554e7,,09/08/2023 21:07,09/08/2023 21:50,09-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
d3337420-1e19-4437-8ef3-65b728a16111,Inbound,Returns,Reverse Pickup Enquiry,Please display proper information regarding Open Box policy at Product Page. ,6af9ddba-992c-4b7b-a025-9537e4d23a9f,05/08/2023 13:18,08/08/2023 09:49,08/08/2023 10:09,08-Aug-23,DURGAPUR,Electronics,1499,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
90f6d6a8-efe6-419f-8974-b8fe48a7de81,Inbound,Refund Related,Refund Related Issues,,fce6e1d0-3ffa-47e7-bd86-f890135e8904,,08/08/2023 16:54,08/08/2023 19:10,08-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,1
be5bd4e0-709f-4428-9ee6-f1629f6d0fc9,Inbound,Refund Related,Refund Related Issues,,c705c675-16d7-449c-aaed-f17ba43b445a,,09/08/2023 16:10,09/08/2023 16:22,09-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
2eb46d75-0809-4513-8e58-3f5ad37dc780,Inbound,Returns,Reverse Pickup Enquiry,Good ,89cf46a9-530e-4984-aebb-112c09a3604f,,08/08/2023 22:04,08/08/2023 22:06,08-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
205c87f1-923c-4136-8b65-fefb6c0b58fc,Inbound,Product Queries,Product Specific Information,Issue not resolved ,e81caeb3-5c14-4c39-9c7b-59a934a7c7fd,,09/08/2023 13:57,09/08/2023 14:13,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fd0a420d-badd-4603-b572-839d68a6550c,Inbound,Returns,Fraudulent User,,14764ae2-abae-478e-b571-0b27cce92afd,,09/08/2023 14:43,09/08/2023 14:49,09-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
07f87e6e-581d-49a2-aebf-db99700b3f01,Inbound,Returns,Return request,,5798822a-946c-43b4-813b-f4ec91fc8861,,09/08/2023 18:16,09/08/2023 19:09,09-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
f8e2bbb7-425e-4a64-afc7-83f3748e05ee,Email,Returns,Technician Visit,Worst worst??????????????experience,3aa73ffd-3f64-4e7b-baaa-e22aff262411,18/07/2023 10:03,09/08/2023 19:38,09/08/2023 20:10,09-Aug-23,HYDERABAD,Electronics,51990,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
59c75cd0-cc3b-4e15-8f68-8388f9985c22,Inbound,Returns,Reverse Pickup Enquiry,Write information,93b9717b-a220-4022-bc02-fbf0188fea1a,,08/08/2023 13:30,08/08/2023 13:31,08-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
8a49f78c-0174-41f5-9ae9-78b13d0b415c,Inbound,Feedback,UnProfessional Behaviour,Good,7a24780e-713f-44c9-a9bf-31ef0c120b68,,09/08/2023 17:41,09/08/2023 18:14,09-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
7dfb6485-e7f4-4e42-9e33-4cd8f12213d2,Inbound,Order Related,Delayed,,e254b903-d95a-463b-a040-c264372564c7,28/07/2023 20:55,09/08/2023 17:54,09/08/2023 17:55,09-Aug-23,TIRUVALLUR,Mobile,8499,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
208dd8db-a961-4bd7-a5e4-1858836af146,Inbound,Returns,Return request,,3958de7a-e3a7-4678-b1f2-14bdf40a3652,25/07/2023 04:52,08/08/2023 11:52,08/08/2023 11:58,08-Aug-23,BEGUSARAI,Electronics,999,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
649ff29a-2f2f-4ee2-aa6d-1d69af8f2865,Inbound,Returns,Missing,,c18deb79-b4d6-44c3-8e5b-452c529375a6,,09/08/2023 13:14,09/08/2023 13:16,09-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
3a797a6a-e9f4-46ce-acdc-f34e275227d9,Inbound,Returns,Return request,,de2adcd9-0f90-4a4a-9782-33fc6aca0742,,09/08/2023 14:54,09/08/2023 14:55,09-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
8f51b345-a506-4aa3-a704-2c0595574f69,Inbound,Returns,Reverse Pickup Enquiry,,ebddd977-9fe0-40a4-a19d-80c062b6d1eb,,09/08/2023 17:08,09/08/2023 17:10,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
36904f1d-2c42-41df-ab2e-b944704c10b6,Outcall,Returns,Reverse Pickup Enquiry,,653f20a7-3ff2-4b81-9cd9-bfac2f3adbd9,,09/08/2023 19:35,09/08/2023 19:36,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
77c4b308-5ebf-459c-8488-0b5e2f6fc4fa,Inbound,Order Related,Delayed,,a91c50bb-d0c1-4fd0-bb9c-cbd320ea5058,04/08/2023 02:50,08/08/2023 15:04,08/08/2023 15:04,08-Aug-23,NERAL,Home,2457,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
5d091843-b892-4fd4-bce5-eeee38c71d42,Inbound,Returns,Reverse Pickup Enquiry,,3a82b1e9-dc28-4328-9a49-d53b00061870,,08/08/2023 15:13,08/08/2023 15:14,08-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
ef4a8e06-abf1-4f6e-b78b-5ca0a7647533,Outcall,Order Related,Delayed,Product not deliver,28f9fd58-8c62-4aec-8b3e-0074f57ac7e8,,08/08/2023 16:40,09/08/2023 10:57,09-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,1
ccad0578-d86c-4923-a16d-90048391222f,Inbound,Order Related,Order status enquiry,Very good ,bca72032-b438-4c5b-9ea9-e78d48ad3999,,08/08/2023 18:49,08/08/2023 18:59,08-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
45ab0f55-75d3-4ed3-996e-6058e8bec861,Inbound,Returns,Return request,No thanks ,4ab420ea-f2da-4bf3-9dfa-ddec3c1a2599,,08/08/2023 19:27,08/08/2023 20:27,08-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
40795404-bb1f-4a57-a020-ec257741b030,Inbound,Refund Related,Refund Enquiry,,cfe0f277-90ed-4eaf-b677-8ef500767fd3,,09/08/2023 12:05,09/08/2023 12:15,09-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
9f8ca062-0316-432b-94bb-0152676b99b5,Inbound,Order Related,Order status enquiry,Not good ,800bec2d-74dd-4d1e-8bc8-d364bcd8b7ca,,09/08/2023 19:54,09/08/2023 20:01,09-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
bce08174-64d3-41dd-95ab-198875d504fa,Email,Returns,Fraudulent User,,7ba215db-3052-4b6b-894e-9d53ec9440cb,05/08/2023 20:26,08/08/2023 17:32,09/08/2023 06:55,09-Aug-23,JAIPUR,Electronics,794,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
70e7f5a4-2819-4dbc-aabc-f99ecc6d2dc2,Inbound,Returns,Service Centres Related,,6aab2afd-57d9-46eb-b6ad-9be61372210d,,08/08/2023 07:52,08/08/2023 07:53,08-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
cbb67a98-3eb3-46d5-8242-e39892ab70ec,Inbound,Order Related,Installation/demo,,c1da37ba-a2a4-481e-a62a-01a3115d4da3,,08/08/2023 10:34,08/08/2023 10:41,08-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,1
2daa392d-9b90-4bdb-b17d-785170c9baad,Inbound,Order Related,Delayed,Delivery,5fe36393-81a9-48bc-b19b-06b66af7000b,,08/08/2023 20:04,08/08/2023 20:08,08-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
54b2c387-08d4-46ae-b5ac-462aac75c86a,Inbound,Returns,Damaged,,fb48165c-200c-4927-a1d2-7317b18d7c27,,09/08/2023 11:28,09/08/2023 12:46,09-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
93480deb-fa15-4dfb-a53a-f3fd6dacd42c,Inbound,Returns,Missing,Thank you,35dc0669-68c8-4fbc-889e-e27ad61f2ad3,,09/08/2023 17:24,09/08/2023 17:27,09-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
abf81255-c466-4616-8266-cf729d15728e,Inbound,Refund Related,Refund Enquiry,Best,454fb12c-f429-44ed-a66f-c83a63686982,,08/08/2023 11:24,08/08/2023 12:29,08-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
4c46f996-b59f-4812-aa89-602a79a56895,Inbound,Returns,Fraudulent User,,7e059719-a6fd-48cc-926e-d72ccfa8c5b3,,09/08/2023 15:50,09/08/2023 20:12,09-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
318b6286-6d9c-4a1b-8713-cdce77da5bed,Inbound,Returns,Fraudulent User,,4893ad11-dea9-4c4a-bb87-7ed900642e01,,09/08/2023 21:01,09/08/2023 21:07,09-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
f54f3f5a-288c-4ea6-9277-c1a8a01ee33a,Inbound,Refund Related,Refund Enquiry,Thank you so much ,19b200e0-eefa-4a12-b494-4648cef395f0,,09/08/2023 13:59,09/08/2023 14:06,09-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
29af5d6d-961f-45ea-9dbc-ecb5283baab5,Inbound,Returns,Reverse Pickup Enquiry,,11b7cd50-cdbc-451c-a094-2f076c536ab5,31/07/2023 17:11,08/08/2023 00:28,08/08/2023 00:33,08-Aug-23,KOLKATA,LifeStyle,570,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
507373dd-294f-479f-814d-6f277146b12a,Inbound,Returns,Return request,,5d630aaf-a198-451e-b2b7-e32c3fe2cea2,,08/08/2023 12:46,08/08/2023 12:48,08-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
43cdff77-f44e-49af-985f-3a2060016d39,Inbound,Returns,Reverse Pickup Enquiry,,6d343f2f-9e67-439d-add6-63378daf7944,,09/08/2023 12:41,09/08/2023 12:41,09-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
0bef8f16-d77c-40de-ab2d-431f9ed2f847,Inbound,Returns,Return request,Good team work ,fae0842b-b989-458a-9749-5260f6469dc0,,09/08/2023 20:08,09/08/2023 20:22,09-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
03165a2d-7a49-4892-b0b5-25ffbfcedcb5,Inbound,Order Related,Order status enquiry,,fb9b868e-8219-43c8-ae44-653b18da413f,01/08/2023 13:12,08/08/2023 11:15,08/08/2023 11:18,08-Aug-23,REWA,Books & General merchandise,172,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
1396f7a3-e84f-462b-b132-773017409967,Inbound,Returns,Return request,My Problem resolved costumer support ,432842a4-93a7-4af9-810b-a892cdb5a28e,31/07/2023 23:10,08/08/2023 19:15,08/08/2023 19:17,08-Aug-23,DHOLPUR,Electronics,2758,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
a0b68e3c-8abc-4c7c-bcad-9f8fd1cc3d9d,Inbound,Order Related,Order status enquiry,Chutiye ho tum sab,eb3f6b4d-aea2-45ed-8f0a-9d141a693bf3,05/08/2023 12:52,09/08/2023 13:44,09/08/2023 13:57,09-Aug-23,LUCKNOW,Books & General merchandise,422,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
2db025a3-8d95-40af-b13e-a9bb80a6d09e,Inbound,Order Related,Invoice request,All good,67c7ae53-17fa-4676-a042-e2c90e40f940,,08/08/2023 11:57,08/08/2023 20:45,08-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
2ce9f928-bf6c-4988-8591-9a289b5636f7,Inbound,Order Related,Delayed,,fe424e6f-08cf-42ac-b1cd-683435a8f640,,08/08/2023 22:33,09/08/2023 00:10,09-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
b525d851-d019-4c1b-bdd6-0013f3cf882c,Inbound,Order Related,Order status enquiry,She is a good customer care ,ccc4aa32-290f-4058-8792-75aaf8c6c166,,08/08/2023 18:44,08/08/2023 20:13,08-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
2053532a-9dd9-4362-a7ac-c4720cd49dc6,Inbound,Order Related,Order status enquiry,Shopzilla service is very poor SuperBuy better then you,456fd6f4-8f59-40d4-99c0-eafc943e59a1,06/08/2023 17:19,08/08/2023 13:58,08/08/2023 14:03,08-Aug-23,NEW DELHI,Mobile,24999,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
c4c9e7a5-a9c4-470d-82ff-3c49227e7b82,Inbound,Returns,Return request,,5863a7de-40df-4468-be95-c7d40473139a,,08/08/2023 13:33,08/08/2023 14:58,08-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
39508020-ab64-407b-a421-bacb8b8ef13d,Inbound,Order Related,Installation/demo,Good ,f84950d5-8c4b-424d-aa0a-972c396f0769,,08/08/2023 13:48,08/08/2023 13:51,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
2d27e613-74ac-4c42-9ccd-64df74afdbbb,Inbound,Order Related,Delayed,,4618da1c-8a9d-4c37-beeb-55b0d81c4e32,,08/08/2023 14:37,08/08/2023 14:42,08-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
c2899f17-a32d-48c9-84ee-940da78f91f4,Inbound,Refund Related,Refund Related Issues,,40cbdd5b-147b-409e-9e08-f0e201a29bab,,09/08/2023 01:38,09/08/2023 13:18,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
4dfef405-eeb1-4ba3-94e0-ad7ddd1647e8,Inbound,Order Related,Invoice request,Thank you ,770d8c3f-a3b9-495b-b398-e3a6560fa581,,09/08/2023 08:18,09/08/2023 10:56,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
4f695159-f040-46a0-8bfd-cb6312866297,Inbound,Shopzilla Related,Shopzila Premium Related,many thanks ,e46ff852-dfd1-4ef6-909f-2a8eccfefcdc,,09/08/2023 13:38,09/08/2023 16:10,09-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
3010a3f8-eb0f-42f2-b29b-a513335ea392,Inbound,Cancellation,Not Needed,,e44f5ff9-0e34-411d-85e2-5b1cd3585c63,,09/08/2023 22:30,09/08/2023 22:34,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
569c2989-b7f5-433d-8e32-2f5b14d5b2eb,Outcall,Returns,Fraudulent User,Missing item option not available in app.,aee62c43-c5f0-41e0-92a1-02ddbafd099e,,09/08/2023 23:18,09/08/2023 23:22,09-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
cde4bb0a-ca3d-46d4-b672-0f393fcd6380,Inbound,Feedback,UnProfessional Behaviour,,cec4d5c0-15ec-43d2-836f-c728fcebfa96,,09/08/2023 23:30,09/08/2023 23:35,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
a05bac49-fe05-4890-ad98-9c5f75de53f3,Inbound,Returns,Fraudulent User,,fe04386d-123e-49b9-9f0c-f39db7d360d2,,08/08/2023 12:11,08/08/2023 15:42,08-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
10c861c4-3c30-4fc7-a498-2fde9a5c4052,Inbound,Order Related,Installation/demo,,ea878f76-d53d-4f4c-b07c-0d5fc74b9368,,08/08/2023 13:40,08/08/2023 13:54,08-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
6e6842ac-bb35-4ea0-981e-a5f042e32227,Inbound,Order Related,Seller Cancelled Order,Please check you seller if product is not available the why they are processing order and confirmation,2e8d5871-d5b0-4735-80d4-a75e7d5fc734,,09/08/2023 04:26,09/08/2023 16:18,09-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,2
72224c88-4702-4522-93aa-026019960ed2,Inbound,Returns,Reverse Pickup Enquiry,,07733016-833c-4032-bc67-1d60ea84b272,,09/08/2023 20:03,09/08/2023 20:15,09-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
fa736059-5d15-41e8-a753-b8ae7a8105da,Inbound,Order Related,Delayed,,91c6e4b1-dba4-4727-b308-bac8448b171b,,08/08/2023 11:50,08/08/2023 11:51,08-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2ed1234a-c9c6-4246-a81a-7e593d870a01,Inbound,Returns,Service Centres Related,Good,e3365f0b-4572-4190-a18b-d14945b70df8,,09/08/2023 16:30,09/08/2023 16:32,09-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,4
0b852f8a-10af-4df1-8ae0-dc9dfbfe126d,Inbound,Returns,Reverse Pickup Enquiry,,4737fc93-f28e-4033-9a89-5cd40818e2d0,,09/08/2023 17:04,09/08/2023 17:04,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
3b1dd52f-285d-4d9d-af02-ff44cb485409,Inbound,Payments related,Online Payment Issues,Improvement need ...please compare other websites ..,c3675c38-2873-4594-a8ae-8b3ff0cec0e3,,08/08/2023 12:29,08/08/2023 12:51,08-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
c014c607-1a09-4709-aac2-6909f6f2b6a9,Inbound,Returns,Missing,Customer care mam understand my queries very well and corporate me with her polite behaviour,f445312b-16c8-4d4b-a65e-79e693b53e83,,09/08/2023 17:45,09/08/2023 17:57,09-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ab399e81-699b-4020-8f93-70a62ce47601,Inbound,Returns,Reverse Pickup Enquiry,,118d16f0-833a-4464-b948-c821dfc451c3,,09/08/2023 20:34,09/08/2023 20:39,09-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
40cd7616-8cc9-41dd-8d68-3c36e5ef10c7,Inbound,Order Related,Order status enquiry,Nice,4324e4e6-8a8c-4e53-aed5-015d475429b8,05/08/2023 15:38,08/08/2023 10:40,08/08/2023 10:49,08-Aug-23,SILVASSA,Mobile,10599,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
fee8db4e-6175-4988-9903-b0cc94921893,Inbound,Returns,Fraudulent User,,e9b5c5d3-5555-42c3-8b30-f86df1221703,04/08/2023 14:31,08/08/2023 18:47,08/08/2023 18:49,08-Aug-23,BHAGALPUR,Books & General merchandise,1124,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
f9707837-3299-4604-bbd4-6ec40b9cb1f3,Inbound,Order Related,Invoice request,No,322040b2-672b-4806-a0fa-3ddab681fe4d,,08/08/2023 13:27,08/08/2023 16:42,08-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
5d6af8e7-7620-4ba3-b19c-779200d3b1dc,Inbound,Returns,Wrong,Very good ,8323fa3b-123c-417a-bc78-c8b6caaa7eb8,,08/08/2023 17:18,08/08/2023 17:23,08-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3208e089-b4b1-4731-a08e-099a03c32a91,Inbound,Order Related,Installation/demo,,5ccd0449-b476-4dba-b638-efd4de5fb0bd,10/05/2023 21:51,09/08/2023 20:44,09/08/2023 20:52,09-Aug-23,PILANI,Electronics,1274,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cc9a8054-c838-4a4a-8d6f-7cdb0ce38f31,Email,Cancellation,Not Needed,,373ecd7c-037a-4b7e-ad77-26a550515c0b,04/08/2023 18:39,08/08/2023 14:29,08/08/2023 14:32,08-Aug-23,JAIPUR,Mobile,24999,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
93cf6a9c-cf41-4284-bef3-29ad3784d440,Inbound,Order Related,Delayed,Dilivery agar time par nahi kar sakte to orders mat liya KaroPareshan kar k rakh diya hai muje ,6ff9ee89-5985-4dd6-8eeb-8893cc774f9e,,09/08/2023 09:26,09/08/2023 11:49,09-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,1
88c04b46-d5a3-4f5d-9a81-a6c7ba8dc28e,Inbound,Refund Related,Refund Enquiry,,3c193914-68e7-4646-9f7b-9bb91930c0bf,,08/08/2023 12:18,09/08/2023 08:31,09-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,3
d3d2841b-57ec-4c53-9c80-025be2b7fd33,Inbound,Returns,Reverse Pickup Enquiry,,7797f3f5-eec1-4d54-b7cf-170b805ae64f,,09/08/2023 16:48,09/08/2023 16:50,09-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
a629e841-6b25-47db-a2c5-057ee291ef0e,Inbound,Returns,Reverse Pickup Enquiry,,81569173-0c98-45c9-b701-39f995f149db,,08/08/2023 08:08,08/08/2023 08:40,08-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
1acf85d0-198b-49b1-bafe-12d03f41e466,Inbound,Returns,Reverse Pickup Enquiry,,77730750-762a-41e6-a6df-be9d582962e6,,08/08/2023 14:14,08/08/2023 15:13,08-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2411af1b-4af5-4890-ba9a-44fd29882257,Outcall,Returns,Return request,,ae7b3929-ee1c-4816-911c-6148d930b486,,08/08/2023 18:07,08/08/2023 18:09,08-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
7bb35311-6edb-40d7-a27a-26017d4c8eb0,Inbound,Returns,Return request,Thanks,a61a63ee-8382-42e8-97dc-d5764c8ede06,,09/08/2023 09:40,09/08/2023 11:19,09-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
41592efe-b473-4b8b-9aaa-999e52c7a12e,Inbound,Cancellation,Not Needed,,0f5e5ce6-b1f0-4c70-97fa-ce6d08a9d515,,09/08/2023 16:50,09/08/2023 16:52,09-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
3f0566e8-81be-4214-a564-0fcde5967517,Inbound,Returns,Technician Visit,,d814fa8e-31f4-43ab-adbe-d0c5e2bc7cf0,,09/08/2023 17:16,09/08/2023 17:17,09-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
1e8d4ddd-99d0-4951-b06d-73dd48d699d9,Inbound,Shopzilla Related,General Enquiry,,5cb96905-7410-4e7f-8509-64662555e820,,09/08/2023 22:01,09/08/2023 22:03,09-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
07e07f0e-deee-4371-b218-46e08a583b75,Inbound,Order Related,Delayed,,d69566df-ee1d-4d3d-9d80-0c128393e5c1,29/07/2023 22:02,09/08/2023 20:06,09/08/2023 20:09,09-Aug-23,TINDIVANAM,Books & General merchandise,378,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
585a0e38-9993-4c53-8416-f2b2aee7d3ce,Inbound,Returns,Wrong,,1b466213-6527-4c41-ae74-fc89408bccba,25/07/2023 19:53,07/08/2023 08:26,09/08/2023 12:59,09-Aug-23,MIRZAPUR,Electronics,1001,,Timothy Grant,William Park,John Smith,31-60,Morning,1
3b28bbad-5a12-49d2-9e0d-9d7497dfdffd,Inbound,Returns,Reverse Pickup Enquiry,,13f795f1-c856-472c-a16b-168af33f3a6c,,08/08/2023 18:17,08/08/2023 18:18,08-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
474ed25f-7d7a-4815-a25c-b7c00498550a,Email,Returns,Service Centres Related,,f132b8eb-1362-4ede-b0ae-68e184043336,,09/08/2023 19:02,09/08/2023 19:04,09-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
6103d3c7-ee3d-4e0c-aa23-beb7fce39cf7,Inbound,Returns,Damaged,,49510c4d-8f6f-452b-a187-41755965e8da,,09/08/2023 08:50,09/08/2023 11:03,09-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
83251c8a-3378-42ba-8f71-28b63841bf43,Inbound,Returns,Exchange / Replacement,,e55b1e6a-4666-4b2a-811c-236bd9e00e88,,09/08/2023 20:40,09/08/2023 20:42,09-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
a4d6ac80-e0ca-4795-876a-d3519ebef793,Outcall,Returns,Reverse Pickup Enquiry,,d42f535a-b63c-4e24-acb6-a0384da7aa7e,,09/08/2023 20:48,09/08/2023 20:57,09-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
0e99f4c8-12c2-46b4-894b-c140cd16efe0,Inbound,Returns,Reverse Pickup Enquiry,,70db27d1-9973-48e1-93ee-b6c2af5c71b1,15/07/2023 15:23,09/08/2023 14:59,09/08/2023 15:43,09-Aug-23,PATAN,Electronics,11738,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
5023bb60-0223-4eab-a18f-dec283e0a176,Inbound,Refund Related,COD Refund Details,,50ba5ada-89ef-4c67-a970-4dbfeef0a7db,,09/08/2023 09:10,09/08/2023 21:31,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
0642b6e2-5b42-48d1-b1dc-2d82afb43a4b,Outcall,Feedback,UnProfessional Behaviour,,e7ce101b-a619-49e9-ab5a-d31b815ffce0,,09/08/2023 19:37,09/08/2023 19:39,09-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
af78f361-deb8-4068-9dd7-83bd98d45eef,Inbound,Returns,Damaged,,c6e60b3b-a879-444f-af12-6ebc3f863eab,06/08/2023 11:55,08/08/2023 07:48,08/08/2023 08:39,08-Aug-23,NEW DELHI,Books & General merchandise,394,,David Smith,Nathan Patel,John Smith,>90,Split,5
52db961b-ba82-4e6c-9c34-35d05108cd5b,Inbound,Returns,Wrong,,1bdc154f-ff23-47aa-ade1-2de68f2d5023,,08/08/2023 14:39,08/08/2023 14:45,08-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
af33cebc-0961-4f72-b2ca-9f0939f5bcdd,Inbound,Returns,Reverse Pickup Enquiry,,32b3e895-b104-4606-b37a-f555fd34009c,,09/08/2023 08:53,09/08/2023 13:43,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
085320b1-91e7-44ae-97bd-2247f3da7067,Inbound,Order Related,Delayed,,105707e6-deed-49fa-8d12-0c2dd2755b44,,09/08/2023 17:53,09/08/2023 17:57,09-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
1f83ecd4-7955-41fb-bd2f-85f2e8232f57,Inbound,Refund Related,Refund Enquiry,Very bad ,bf42e6e2-1bf3-44bf-a7a5-03314f102fa0,28/07/2023 09:12,07/08/2023 23:08,08/08/2023 00:00,08-Aug-23,NEW DELHI,LifeStyle,629,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
fe1a8483-4ace-4798-a4ab-675836546fc3,Inbound,Returns,Return request,Good customer responsibility,0d88d1ab-c29a-45f8-93d3-bdd7fdf3363a,04/08/2023 10:53,05/08/2023 18:48,09/08/2023 12:57,09-Aug-23,LUCKNOW,Home,2680,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
89f44576-b9ec-43c0-b633-2c1c4d4758de,Inbound,Order Related,Priority delivery,Good ,253b395e-5883-4a0c-9c67-22587063eb4b,04/08/2023 23:24,08/08/2023 20:29,08/08/2023 22:13,08-Aug-23,ALLAHABAD,Mobile,15999,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
0288c9f9-ea8f-412e-9ddc-1427e614dd14,Inbound,Refund Related,Refund Related Issues,,1f821fba-140e-4d56-b83b-27b513e50dd6,05/08/2023 20:29,09/08/2023 20:06,09/08/2023 20:09,09-Aug-23,AGRA,LifeStyle,721,,Jessica Jones,William Park,John Smith,31-60,Morning,1
03a357cc-5963-40a3-bbf6-432dba254f00,Inbound,Shopzilla Related,Signup Issues,,b43ae6de-4b22-4291-8127-761e507a1156,,08/08/2023 10:53,08/08/2023 10:58,08-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
3fe74ba5-e9c7-4712-a5a0-087201680843,Inbound,Returns,Fraudulent User,,80c2ce96-131f-4d7b-9a46-f6b472bb8064,,09/08/2023 08:56,09/08/2023 11:34,09-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
04cb0c93-8835-42ad-bba3-666a15ca3f88,Outcall,Returns,Reverse Pickup Enquiry,,7a347437-dfd7-46e1-a448-a96201e2f355,,08/08/2023 18:01,08/08/2023 18:01,08-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
38162bf5-810f-46a1-9643-3ab163637c7e,Inbound,Order Related,Order status enquiry,Please update   number in your database. ,e354e5a1-9d11-42c2-bc84-9adf27a824f5,,08/08/2023 19:12,08/08/2023 19:19,08-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
36a69eb7-526a-4893-8b76-d2b94b8908a5,Inbound,Order Related,Installation/demo,Fraud providing by providing false information to people making them fool,575b13e1-a2f5-4353-9d8d-da10c880a700,,08/08/2023 21:58,08/08/2023 23:24,08-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,1
237c0f65-4e91-45d0-969a-f73db58cb774,Inbound,Returns,Reverse Pickup Enquiry,I have to call 3 times on customer support for a replacement or return of the damaged and used product. They are procrastinating by giving vague responses. It was a torture to call repeatedly.,780256a5-4005-4a07-915d-dcb546f3dd3a,,09/08/2023 09:37,09/08/2023 11:07,09-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
cb98a87e-d411-486b-8dfc-b77aa3f4f5e7,Inbound,Order Related,Installation/demo,,16a84c49-0e21-459e-ac7c-48bc7d513075,,09/08/2023 22:19,09/08/2023 22:21,09-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
bc5bebe9-97cf-4251-897a-38f847e8a035,Inbound,Product Queries,Product Specific Information,,bff3adec-6b47-47fd-92e8-5117b6d8ad75,,07/08/2023 21:12,08/08/2023 10:15,08-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
33cfd4ee-2777-4bb9-bbe0-a2033aff6295,Inbound,Returns,Reverse Pickup Enquiry,,a427164f-429d-4569-b0f6-c31080d43f8d,05/08/2023 17:59,08/08/2023 10:36,08/08/2023 13:34,08-Aug-23,PUNE,Electronics,1999,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
c4a56d90-5e88-45c6-a7f8-c8cc90a04129,Inbound,Returns,Reverse Pickup Enquiry,Good,89f6280b-9af0-4eb3-b9ad-bee9c3ec250c,,08/08/2023 06:22,08/08/2023 13:20,08-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
ff07e771-4b1b-4d64-98b1-f1cc0a510495,Inbound,Order Related,Installation/demo,,13d207b5-7b0c-4b57-baf1-c8fd2f47883a,,08/08/2023 10:34,08/08/2023 10:36,08-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,4
f1d0c9f9-3122-4a0a-bd62-7f283a0d8e6c,Inbound,Payments related,Online Payment Issues,,ee8e47bc-96a1-4c04-9ac4-09770855e4d0,,09/08/2023 15:44,09/08/2023 16:04,09-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
f0d2bef7-79ab-4522-94a3-fb323bb56339,Inbound,Returns,Reverse Pickup Enquiry,,228852b5-1d9a-4edb-b3ee-01762ffbde46,,09/08/2023 22:45,09/08/2023 22:48,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
9919fd2e-f6b8-45f9-a159-b9ea9a8f43ad,Inbound,Returns,Fraudulent User,Na,e383dd4b-c3ad-47b4-86da-d568a1bed51c,01/08/2023 09:58,06/08/2023 19:59,08/08/2023 12:15,08-Aug-23,AHMEDABAD,LifeStyle,3290,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
c2e0a1a6-c417-4129-b951-a484753b6edc,Inbound,Returns,Service Centres Related,,cf62cdcd-d160-4920-a74d-696898b479ec,,08/08/2023 09:27,09/08/2023 14:13,09-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
ebed115b-4391-47a5-aeb0-58feb07a5c07,Inbound,Shopzilla Related,General Enquiry,,74c06530-3c41-4b6d-86ea-23980cc9dec5,,08/08/2023 15:41,08/08/2023 15:48,08-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,3
d9dd0229-fd7f-4f1e-a973-0ab173223152,Inbound,Returns,Return request,Customer service is good ,deda5c15-27df-4303-9c84-0d759fd381c3,,09/08/2023 10:59,09/08/2023 11:15,09-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
5af25e0d-6b7c-4448-b480-67035159c3a0,Inbound,Returns,Missing,,0ec9517a-d069-47d0-9664-2616b5181ebc,,09/08/2023 14:22,09/08/2023 15:47,09-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
267f450b-a5b6-4acd-85d4-aa53c1337e1a,Inbound,Order Related,Order status enquiry,Good,dbd5f39b-3cf3-43fd-9fca-e47688e04a64,,09/08/2023 19:43,09/08/2023 19:50,09-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
917eb65c-0ec7-4dfc-84b4-74139973212a,Inbound,Returns,Return request,,f3af7bbc-a56a-44f1-89fd-e4ec6e9d94a2,03/08/2023 10:07,09/08/2023 19:54,09/08/2023 19:57,09-Aug-23,AKODA,Electronics,899,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,3
cc4db280-f84c-4627-8c3d-1c6b07fba21b,Inbound,Returns,Damaged,  was superstar ,2b3fca3e-1219-47b1-8a84-a1ceae63f88d,,08/08/2023 14:11,08/08/2023 14:11,08-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
274421fe-e8ec-49eb-8951-b731ecc529d3,Inbound,Returns,Reverse Pickup Enquiry,,fd9250b9-400e-4a5b-b6d0-5ef4995cb8af,,08/08/2023 20:15,08/08/2023 20:18,08-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
301f5524-f07e-4b1b-91ee-1994cb2a2803,Inbound,Order Related,Installation/demo,,957d195b-b05a-4ac8-a131-58cc3cef69dc,,09/08/2023 17:45,09/08/2023 18:09,09-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b08771db-bf7a-42bb-8c6a-66f6496fd6f5,Inbound,Feedback,UnProfessional Behaviour,,9afd2159-40de-49fe-9d2a-a5ac83ee452c,,09/08/2023 21:48,09/08/2023 21:54,09-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
55213337-053a-425c-8639-ccdd742b860f,Email,Order Related,Delayed,,03eaf9db-f1be-43cd-a1aa-f1547b7854c1,04/08/2023 13:54,07/08/2023 23:59,08/08/2023 00:00,08-Aug-23,HYDERABAD,Mobile,24999,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
6ba3cfd2-f313-4757-8e32-da42838ebf0a,Inbound,Returns,Missing,,b489b4c4-8f20-42a5-aa0d-80a25da53b83,,09/08/2023 08:25,09/08/2023 14:08,09-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
3ac1a72d-0e0d-4024-8b23-179b700bac0c,Inbound,Returns,Reverse Pickup Enquiry,,2c938ebc-c769-451c-91e4-d7947696c0fd,,08/08/2023 14:11,08/08/2023 14:13,08-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,3
cc562721-705a-4f88-acc8-0563cda2a0ce,Inbound,Returns,Reverse Pickup Enquiry,Nice ,82eb197d-7cca-41d6-8242-5a18ad8057cf,,09/08/2023 11:10,09/08/2023 11:15,09-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,4
285a181b-6bf1-41a8-b106-ae33ba97c68f,Inbound,Order Related,Seller Cancelled Order,Very disappointed with this time,f144ef7e-f77a-400b-aba0-ea7260c33d5a,,08/08/2023 18:03,08/08/2023 18:39,08-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,1
fb7da3ab-67ea-4ab2-bccd-7135dcc0004a,Inbound,Returns,Return request,,3ad02a18-35df-41e8-9ea6-2698fd651835,,09/08/2023 11:19,09/08/2023 11:21,09-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
f2303c4a-e230-4087-b093-9b0dbd4fd7ea,Inbound,Returns,Reverse Pickup Enquiry,,5999f58f-2e0e-489b-803d-c4b265973900,,09/08/2023 16:45,09/08/2023 16:48,09-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
d395209b-be22-48e9-9436-80f800b22a2c,Outcall,Returns,Return request,"Nice to talk with support executive,I resolve my issue like never before.Thank u very much??...",3d67a39c-cd02-4abf-8f2f-9ce0e2219987,27/07/2023 13:56,08/08/2023 22:40,08/08/2023 22:45,08-Aug-23,PARADIP,LifeStyle,537,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
46b73a47-7d01-47b1-b5f9-338a0ed2831f,Inbound,Returns,Missing,,c18a0fa7-0d89-4649-91a9-6a1e1e5561de,,08/08/2023 15:26,08/08/2023 15:28,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
2130039b-2b4b-4ed6-9711-8b620e1efd11,Inbound,Order Related,Delayed,,9555330a-6861-42b8-93b4-ecf4c7adc696,,08/08/2023 15:45,08/08/2023 16:11,08-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
e32fd279-7db3-4279-84be-8d20231e7db9,Inbound,Returns,Return request,,087413a7-c8cc-43e5-a0b2-c009c7528c0d,,09/08/2023 10:44,09/08/2023 11:36,09-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
93c3030c-4898-4833-86a7-da3a5570cc2b,Inbound,Feedback,UnProfessional Behaviour,,b661b856-5211-4f0b-a0ba-0f88e342c5af,,09/08/2023 11:29,09/08/2023 18:36,09-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
0fc2d110-fe85-4d64-be8c-d5a5eb05c41d,Inbound,Returns,Return request,Good experience ,60570841-d81d-424f-aa13-f8351722c0d4,,09/08/2023 12:10,09/08/2023 12:12,09-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
1075a18d-5737-45f8-9b1a-cfed7f85fa40,Outcall,Returns,Reverse Pickup Enquiry,When will I get my refund ,eb5ae1c6-1691-4079-b763-8ea2abbf057b,27/07/2023 13:33,07/08/2023 18:54,08/08/2023 21:04,08-Aug-23,KOPPAL,Home Appliences,2599,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
635dd046-4888-4545-8784-ebf243aeb4cd,Inbound,Order Related,Installation/demo,,7f754039-8dc9-4452-a801-5916dcd37217,,08/08/2023 12:25,08/08/2023 12:27,08-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
5fa3618f-4a2f-4120-9d83-570998d7246b,Outcall,Product Queries,Product Specific Information,,86d77fdb-d37a-4d4d-9b16-a00639431ed3,,08/08/2023 15:56,08/08/2023 20:09,08-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
d81c7462-f4ea-4831-917f-e0b62555bd97,Email,Refund Related,Refund Related Issues,I am happy to help ,d2030655-21d3-4258-81dc-d406ee789b73,,09/08/2023 13:10,09/08/2023 13:13,09-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
e13a321b-07af-4cb7-b0e7-29be67c2a564,Inbound,Feedback,UnProfessional Behaviour,,061e3e08-adf4-4161-a229-32b28b64c358,,09/08/2023 18:02,09/08/2023 18:03,09-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
51f5e8e6-9a19-4c09-862c-2f8c32abf510,Inbound,Returns,Reverse Pickup Enquiry,,974082c8-c7a9-4ca5-b4c4-63f4f21475b2,,09/08/2023 20:43,09/08/2023 20:56,09-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,3
9d735f6e-6c12-44cd-894d-6e7c3b551a8e,Outcall,Returns,Return request,,081526d4-19a1-410c-b9c3-1aa6333b8fcd,,09/08/2023 20:23,09/08/2023 20:29,09-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
89212cad-d7f5-4471-868c-fef71ac35cf4,Inbound,Refund Related,Refund Related Issues,,c0b04e28-690d-43e3-ba7e-0fb26023043c,,09/08/2023 23:33,09/08/2023 23:34,09-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
79936c00-06f3-40e7-b621-16e269c2b022,Inbound,Order Related,Order status enquiry,Helpfull,d9c0051f-d69e-446f-9a54-66cae395a13d,,08/08/2023 16:12,08/08/2023 16:27,08-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
0658260b-0e0a-4f5d-8fa1-f43900e0240f,Inbound,Product Queries,Warranty related,Nice,421c8e59-b080-45e8-8586-ad68b92f2c0a,,08/08/2023 17:40,08/08/2023 17:41,08-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
85bf00fd-3f63-4953-9cae-b80a76a80dbb,Inbound,Returns,Wrong,The customer service is very nice he is explaining good ,33afea8b-afd5-4afb-a461-044c593cc63f,,09/08/2023 11:39,09/08/2023 11:44,09-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
ff6ce691-886a-4021-b512-d6ff536b8f42,Inbound,Product Queries,Product Specific Information,Tracking updates need to be updated at each and every location. In my earlier order u guys didn't updated the tracking details upto 5 days such a lame experience shouldn't be repeated further ,7ebabcbe-57f8-421a-9f98-dcb5ac58db75,,09/08/2023 12:24,09/08/2023 17:31,09-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
a8ae5804-a84f-400f-8f9a-a56c38368391,Inbound,Order Related,Delayed,make it easy for customers please,f15d35f5-1b99-4ca0-b70b-0abc7214b083,,09/08/2023 12:52,09/08/2023 12:56,09-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d1c07f43-a6a8-4e15-9c61-2641d0531cde,Inbound,Cancellation,Not Needed,Great job,8d1792b4-a6e8-4b7e-b755-5c4b2bbc78f7,03/08/2023 18:46,07/08/2023 22:03,08/08/2023 13:21,08-Aug-23,MUMBAI,Electronics,3999,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
0c77d543-4889-4059-a853-5d3cf106f991,Inbound,Returns,Fraudulent User,,b7acc1d0-ded1-44cc-acb6-c0a869a1e998,,08/08/2023 18:42,08/08/2023 18:44,08-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
c11f25ed-b9ab-42bf-ab25-006e057d56ba,Inbound,Returns,Fraudulent User,,e8c8d25a-b4cc-4154-99bc-de1a2fcc8529,,08/08/2023 23:37,09/08/2023 10:49,09-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
994126e2-5683-4f8f-9a88-51f5a4679eaa,Inbound,Returns,Reverse Pickup Enquiry,To be replace my on material ,e83bc872-b144-49b8-8423-4a4bd9e67c33,,08/08/2023 23:59,09/08/2023 20:58,09-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
b5e79f4b-6fca-410f-846c-420787788fc2,Inbound,Returns,Reverse Pickup Enquiry,,5dc4d839-ca6e-4069-91de-e2d739e9cf3d,,09/08/2023 08:42,09/08/2023 13:09,09-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
699af4bd-15a6-40f1-b05e-1d6bd371eefc,Inbound,Feedback,UnProfessional Behaviour,,83a18e05-09d2-4bb5-b63b-6f9c23b05d5c,,09/08/2023 13:26,09/08/2023 13:31,09-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
f5094443-1d09-49cf-bfaf-14591a75c8f4,Inbound,Returns,Return request,,c85aaa30-63f0-4362-aa4f-09af0430e1ab,,09/08/2023 15:16,09/08/2023 15:34,09-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
2568a984-3b52-49e8-8d85-c813844c613a,Inbound,Returns,Return request,Good,2b3c08ce-8c45-444e-94b3-1814ef283132,,09/08/2023 20:45,09/08/2023 20:47,09-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7d94fc43-ece1-4fbf-914d-1d223c30c0f6,Inbound,Offers & Cashback,Affiliate Offers,,2afc65ce-f11a-4aaf-a1f5-b70e3937c9b3,,08/08/2023 12:56,08/08/2023 12:56,08-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
44babbdc-186c-4785-bb15-7bfd3d1ad401,Outcall,Returns,Return request,,c2c90f84-57e6-4888-95c0-33b5a5a2df4e,,08/08/2023 16:26,08/08/2023 16:27,08-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
9879acd0-936f-4868-ae37-f9dcbcb36d9c,Inbound,Order Related,Order status enquiry,,919d87a4-c4bd-4b6f-aac5-b23263d3b2b2,,08/08/2023 16:46,08/08/2023 16:57,08-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
be5f39ef-8c74-4038-a5d6-90bb4c466191,Inbound,Returns,Return request,,a27ca983-614b-4df6-811e-5b7d686697c3,,09/08/2023 12:27,09/08/2023 13:34,09-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
408bc40e-cc95-46ba-820e-6c766f1a0372,Inbound,Refund Related,Refund Related Issues,No,2d85f42a-6801-4448-9361-49bd97f270df,,09/08/2023 18:01,09/08/2023 18:04,09-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
c130cf51-4d7a-42fc-bf33-2c3f26345319,Outcall,Order Related,Installation/demo,Very rude and very disappointed to Shopzilla ,7dc74291-c924-49b9-a1a3-7ba9f7b6dcd5,,09/08/2023 22:12,09/08/2023 22:29,09-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
12bd4c8d-761d-461f-a031-ebbd9a417b16,Outcall,Payments related,Payment related Queries,,d1457866-0c37-4b22-8a1b-70587b04dc91,01/06/2023 00:11,08/08/2023 00:59,08/08/2023 01:00,08-Aug-23,BANGALORE,Home,712,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
4dd3be1a-b182-4afc-8dcd-2acc974a74b2,Inbound,Product Queries,Product Specific Information,,81c14c6b-886d-42f2-b475-0f0dee34eb38,,08/08/2023 09:37,08/08/2023 20:39,08-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
e08c1e00-a38a-4215-a559-328be4f11c8f,Inbound,Returns,Reverse Pickup Enquiry,,38a6579e-3528-4a96-a43a-5150677adf1c,,08/08/2023 20:25,08/08/2023 20:27,08-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,3
0ec0f499-415e-45f7-8bf8-d71193fe7aff,Outcall,Order Related,Order status enquiry,Nothing in particular.,fe481128-bc33-43c7-be6e-ceda98e36348,,09/08/2023 06:43,09/08/2023 14:07,09-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,3
7dd201ed-a916-458e-9fa0-c97ecec3194c,Inbound,Order Related,Order status enquiry,,b7add81d-5ae5-4825-aad5-ceda3aa1dcae,,09/08/2023 17:33,09/08/2023 17:45,09-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
28bf62ef-3ad1-4d4a-9083-543e5ebadc57,Inbound,Shopzilla Related,Other Account Related Issues,,c8a24bba-30f7-4361-a4ae-89e0c8f14f8b,,09/08/2023 17:38,09/08/2023 17:40,09-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
2b924c7c-3fc4-45ac-b5f6-d1646cb3c240,Inbound,Returns,Reverse Pickup Enquiry,Regarding Return / pickup ..pl. contact before picking material at least one day in advance.so we can manage.. thx,c9259d89-c281-4154-8657-508b5d89ef9c,,08/08/2023 09:02,08/08/2023 14:09,08-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
45df8261-25af-45a2-99b7-c9dc6f135e6d,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla should be responsible for any product available for sale on the platform ,6e8561e7-264d-4bc2-9d63-56123f8cc085,,08/08/2023 13:31,08/08/2023 13:33,08-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
34169881-22fc-4465-bd0d-da9bcf67e5be,Inbound,Returns,Reverse Pickup Enquiry,,ace46d64-6e33-42e5-8dda-7a5c22ae2c87,,08/08/2023 15:09,08/08/2023 16:36,08-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2d5cd3b3-e4ee-4424-acbb-7f57575fab91,Inbound,Returns,Return request,,caff99c7-103c-4e6c-afbd-eafcae96092b,,08/08/2023 18:11,08/08/2023 20:21,08-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
88b936e1-848e-448e-b196-d6553fd645d1,Inbound,Returns,Wrong,,5747493c-8bec-44c7-960d-593782c126bb,,08/08/2023 18:25,08/08/2023 18:30,08-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
7eccedbc-5c9b-408e-ad9a-5856f7007b91,Inbound,Order Related,Delayed,,e400867d-0e7c-468f-8d3e-87379f39e3d0,,08/08/2023 22:51,08/08/2023 23:08,08-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
b3b44cb4-58e0-43fb-98a5-a1d59304119d,Inbound,Shopzilla Related,Signup Issues,,738e4a64-085c-4aa4-930e-33f98956801b,,09/08/2023 11:57,09/08/2023 11:59,09-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
346d8e5c-9d7d-4926-93d0-aa89a720ee8d,Outcall,Shopzilla Related,Account updation,,877c467e-e7ad-4e60-8528-36cebbffb80d,,09/08/2023 13:53,09/08/2023 14:05,09-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
ab84588f-38d1-4cbb-abe4-d2b5d60f8440,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,c0929305-8017-4c95-8eb0-31575b7a7904,,09/08/2023 18:48,09/08/2023 18:51,09-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
af4a94c5-961d-4e7b-88f9-306092990a88,Inbound,Order Related,Installation/demo,,caa1cc51-4de9-42d4-b78e-49dfe09dcc27,,09/08/2023 20:50,09/08/2023 20:59,09-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
de67556b-ab70-44e2-93c6-f2951bccd500,Inbound,Returns,Missing,,539cfacf-76c3-4e18-ae10-674e2826cc12,,08/08/2023 12:03,08/08/2023 12:13,08-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
1a07546f-6def-4e84-80ff-1e1365e96317,Inbound,Returns,Reverse Pickup Enquiry,,ca8c5a3e-9304-4237-85f8-5e889a0be2f7,,08/08/2023 13:03,08/08/2023 13:07,08-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
dd1b1c64-61f0-4b60-8df8-1cd957157afa,Inbound,Returns,Reverse Pickup Enquiry,,671c577e-ec8e-4b9c-b2e4-63ab5e089223,,08/08/2023 15:55,08/08/2023 15:58,08-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
d82e1e0e-7d25-475a-95ea-c4c9bfc6d233,Inbound,Refund Related,Refund Related Issues,,e59e497b-2184-455b-8ba8-6ae29a1cf245,,08/08/2023 18:42,08/08/2023 18:43,08-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
3121e7a4-750a-400c-998d-25013ac6d42d,Inbound,Returns,Reverse Pickup Enquiry,Please educate sellers to pack food & non food products separately as this will be help to make consuming healthy for customers ??,29d05a8c-0dbf-484e-bafd-a5c0d9c570ad,,08/08/2023 21:02,08/08/2023 21:07,08-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
2f97b0e4-84c9-4e95-8a66-d2927d76fbe1,Inbound,Order Related,Unable to track,Good service ,78ba8060-1f75-4607-aaf1-368204db78c4,,08/08/2023 22:14,08/08/2023 22:14,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
b5f2c3a6-d4f4-4bdc-8363-9054f2193f60,Inbound,Product Queries,Product Specific Information,I am happy to talk with costumer care and she resolved my problem easily.,9a880924-b398-48c4-8ed8-aebb3f1ab6cf,,09/08/2023 17:12,09/08/2023 17:16,09-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
e040e835-bb1d-4394-a567-e56dd14737a8,Inbound,Refund Related,Refund Related Issues,,ce1e2b6d-b230-4f6a-b93b-ce1100406c8a,,09/08/2023 06:50,09/08/2023 12:22,09-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,3
8abaf132-4803-42eb-b8f8-8b1822df9277,Inbound,Returns,Reverse Pickup Enquiry,,d032c862-0d35-4277-a0fa-19bb9317d637,31/07/2023 12:11,07/08/2023 16:48,08/08/2023 11:58,08-Aug-23,CHENNAI,LifeStyle,299,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
f437c456-384f-417a-b8ec-64792a979115,Inbound,Returns,Service Centres Related,Nice,1c91e355-2996-45ec-b3b3-0dbe7ddc8851,,08/08/2023 06:50,08/08/2023 06:52,08-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
40be6d8f-f856-4bb0-b5a8-0cd03afda3d5,Inbound,Returns,Wrong,,4b1db871-1aab-422f-ae3f-cedf3eeb4bbf,,08/08/2023 15:34,09/08/2023 20:08,09-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
daa93340-4b18-4930-aae4-04aeec2818df,Inbound,Product Queries,Product Specific Information,,d744ed77-2f83-4d55-8430-e10c63f3a42f,,08/08/2023 19:58,08/08/2023 20:01,08-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
5cc716d9-72cd-414c-b1b1-ca462937d0b3,Inbound,Order Related,Delayed,Improve the telugu customer support executives ,ddb01314-8f15-4fd5-8b0c-7bfc57b0695b,,09/08/2023 16:31,09/08/2023 16:38,09-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
0e1ee5b3-addc-4f7e-bb2e-7ea136353531,Outcall,Returns,Missing,,faab95e9-a101-4b2f-9a40-552ded4d8b2b,,09/08/2023 19:24,09/08/2023 19:31,09-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
f719aad9-7107-4a5a-a18d-ef08357db2e6,Outcall,Returns,Return request,Very good ,b0440d5a-5e80-4601-a484-b2b7c3528f0f,,08/08/2023 13:19,08/08/2023 13:35,08-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
dc56c821-0b29-45ed-863e-1c28183535f4,Outcall,Order Related,Delayed,Shopzilla very very Bad ?? company. Your cheter.,16ae56ec-cb4b-44bf-a537-e3999fc993bd,,08/08/2023 23:06,09/08/2023 11:59,09-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
edbacc37-5782-46f3-9194-798759a7ae69,Outcall,Returns,Reverse Pickup Enquiry,,b1ea1ca6-0327-4fda-ab07-cb7587c145af,,09/08/2023 12:13,09/08/2023 12:14,09-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
18c81298-2626-43cf-877b-1ec90dee7265,Inbound,Order Related,Installation/demo,We want to return the product because has a warranty entry but product is discontinued ,4eddc18b-acc6-4953-9a11-f2e9dcc70328,,09/08/2023 13:00,09/08/2023 13:30,09-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,2
7d259368-0042-4844-a008-53be4f3f1253,Inbound,Feedback,UnProfessional Behaviour,Bahut hi ghatiya service hai,9ea5f2bf-acf6-49ba-ad06-3f3ff6734d4f,,09/08/2023 16:00,09/08/2023 16:03,09-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
9da9e6e9-add9-4403-9a34-d82edbb9c25a,Inbound,Returns,Fraudulent User,,e902591f-0d73-4715-ade4-4ff2dc7320f5,,09/08/2023 23:26,09/08/2023 23:38,09-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9b76667f-7be4-4e0b-a2d8-10967539208e,Inbound,Returns,Reverse Pickup Enquiry,,4630d29a-3e5e-4b30-b58c-c2c1c8649d2c,,08/08/2023 11:52,08/08/2023 11:58,08-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
a1eed190-2b8f-4a8a-b1ee-a4b9c0ac994c,Inbound,Returns,Fraudulent User,"When the Order was delivered, 2 items were not delivered. Yet, there was no option to point this out in the app as despite delivery, the same was updated only hours later.",26618797-2e3f-4c83-a06c-7076cc662193,,08/08/2023 14:24,08/08/2023 15:39,08-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
bf5a572f-0f6d-41a0-b2b5-4fb51876c2b2,Inbound,Returns,Reverse Pickup Enquiry,,bdef85f9-f539-417f-8ff5-de7dd620cfd8,,08/08/2023 17:41,08/08/2023 17:46,08-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2335d1fa-ccf6-4f62-a3e7-0f989ab6afce,Inbound,Returns,Wrong,No thanks ,f34d24ba-4cf4-4480-9a2a-f0adc2e244c9,,08/08/2023 21:50,08/08/2023 21:58,08-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
962fac12-c430-4aa4-860c-6f901afe38bf,Inbound,Returns,Fraudulent User,,1c59e62f-5cf0-47ff-9025-306821bf3a6c,,08/08/2023 17:06,08/08/2023 17:22,08-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
a10e5c14-609e-4609-baa3-892e215d231a,Inbound,Returns,Return request,,7790798a-bdf0-4d21-8ca0-7f84883774db,,09/08/2023 17:30,09/08/2023 18:01,09-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,4
f2612544-cc7a-4ee2-ae81-913d609774fd,Inbound,Returns,Reverse Pickup Enquiry,,4953b8cd-430d-42dc-b334-a44b603724c3,31/07/2023 23:22,08/08/2023 23:33,09/08/2023 11:16,09-Aug-23,CHENNAI,LifeStyle,1255,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,3
a598d22d-6f54-4a92-bc06-e4305fb58e9f,Inbound,Returns,Return request,,330cc002-301b-4d40-9b29-919423349bba,,08/08/2023 16:22,08/08/2023 16:33,08-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
94f68173-032c-425d-8300-9eaa0c3d28a0,Inbound,Order Related,Invoice request,,595fa197-2f3b-4711-9a43-d9e965c4b0a9,,08/08/2023 17:07,08/08/2023 18:57,08-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
ca582b4a-ed08-4416-8a9a-762b7b7858aa,Inbound,Returns,Missing,,bd889ef8-ca0f-411e-9e55-cbf35ed6ebf2,,08/08/2023 20:24,08/08/2023 20:54,08-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
644fe8bf-c7db-439a-afe4-33ff38e1bf8d,Inbound,Feedback,UnProfessional Behaviour,,b6156714-13bc-49ee-86b1-d90b33f12c8c,,08/08/2023 22:51,08/08/2023 22:52,08-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
85aa2841-71f4-43ff-bc17-565c8d6b951d,Inbound,Refund Related,Refund Enquiry,,5b82ac43-7f8a-4fd2-b007-78aed12a889a,,09/08/2023 08:04,09/08/2023 10:49,09-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,1
7efd26bd-e44a-4026-ab17-6ddc1f31fc25,Inbound,Order Related,Delayed,,28491768-f80d-4f51-92b5-cb3e0dc836cf,,09/08/2023 14:13,09/08/2023 14:16,09-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
d64f3c7c-cf08-45b8-8841-24382a48f315,Inbound,Order Related,Invoice request,,e5fa323e-8cd4-4438-8b3c-9c9011eeaaae,,09/08/2023 17:56,09/08/2023 20:08,09-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
9a8b358a-3303-4d05-845e-4214fe4fd8da,Inbound,Order Related,Order status enquiry,,6cac5935-6d81-4141-911e-bb3d40a10e65,,09/08/2023 17:56,09/08/2023 19:31,09-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,4
5483ca13-521d-4fa1-a70f-d2fcb9fff182,Inbound,Returns,Reverse Pickup Enquiry,Thanks,7ee4938a-0abd-45bb-a0a1-0bff0f5231db,,09/08/2023 20:49,09/08/2023 20:50,09-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8df0bb7c-2638-4d5e-a2e7-9b31e9cf1e3f,Outcall,Order Related,Order status enquiry,,2b30fec9-13aa-4bbc-a2e2-e9e781247d09,03/08/2023 22:03,08/08/2023 01:11,08/08/2023 01:12,08-Aug-23,NEEMRANA,Electronics,1699,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
03d895f6-35f9-4b06-b069-e57213682c2d,Inbound,Order Related,Delayed,,52b009d4-3f78-4b37-af95-f0c3c8ea0eec,03/08/2023 20:40,07/08/2023 22:06,08/08/2023 10:40,08-Aug-23,KOLKATA,Books & General merchandise,118,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,3
a15dc207-dcc7-4f3c-a5cd-ea3b3d1a0d93,Inbound,Returns,Missing,Good,438cdae1-0c8f-4459-98aa-71c6419a16ae,,08/08/2023 11:56,08/08/2023 16:42,08-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1465aa0e-b60f-4c5b-a8db-14ec8f91d91a,Inbound,Returns,Fraudulent User,,49b0b2aa-9e84-46da-b425-a9cc2693414b,,08/08/2023 11:55,08/08/2023 12:03,08-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
232d27d1-3e4a-4b0e-a926-f3ee0779a2f8,Inbound,Feedback,UnProfessional Behaviour,Very poor service ,a3250049-92a3-43d5-9c56-94d9190079f9,23/07/2023 16:49,08/08/2023 10:34,08/08/2023 11:05,08-Aug-23,RUPNAGAR,Home Appliences,3610,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,1
309d71d0-7cc7-49bd-b1ac-be1937201f58,Inbound,Order Related,Invoice request,,621a380c-cae7-4307-b8dd-21849cd31a13,,08/08/2023 16:14,09/08/2023 02:07,09-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
efc09811-24b4-4e11-9420-5e6af1726355,Inbound,Order Related,Delayed,,ff319c6b-86a5-4b2c-913d-96debcba7d03,,08/08/2023 18:45,08/08/2023 18:46,08-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
b9156ccf-0dfd-4a26-82aa-eabe62d61467,Inbound,Returns,Reverse Pickup Enquiry,,aabadf68-673b-4226-a6ef-002c702fec0c,,09/08/2023 12:25,09/08/2023 12:27,09-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
6f3a91c6-b930-4290-9f50-97a5d71eec70,Inbound,Order Related,Order status enquiry,Thank u for my issue regarding help full ,70b539eb-0d99-4208-9cb8-974a04aa9399,,09/08/2023 18:25,09/08/2023 18:27,09-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f6568e55-a9f0-4e7b-b5d1-542337ce7e96,Inbound,Returns,Reverse Pickup Enquiry,,a9a10983-477d-40d9-a2de-319109e1fdc3,,09/08/2023 19:33,09/08/2023 19:40,09-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
c4e7db58-2bd1-44f1-a6b6-aa1d90683098,Email,Refund Related,Refund Enquiry,,4971be24-201f-41e1-8ba2-b16eaac6cfd7,,07/08/2023 15:00,08/08/2023 11:01,08-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
6e54afe5-ad3b-48ef-ac4c-0925577cfb4f,Inbound,Order Related,Order status enquiry,,47456036-9166-4700-8409-d86f21cd5ed8,,08/08/2023 11:47,08/08/2023 12:23,08-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
0b020bf1-ff6c-4773-968d-f98932524c6d,Inbound,Returns,Fraudulent User,,e66a620f-b91c-437a-807f-9f1cdc330edb,,08/08/2023 22:48,08/08/2023 22:54,08-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
fa56d2d5-9529-49f5-8dba-17ee4cabda48,Inbound,Order Related,Installation/demo,,a3175d27-3cac-46ff-bb00-111faf036050,,09/08/2023 13:00,09/08/2023 13:54,09-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
91413868-3be3-42e2-9095-f0a7d338c383,Inbound,Returns,Reverse Pickup Enquiry,,d7428c48-d51d-487e-bd75-4f4c8f73a6fa,,09/08/2023 16:46,09/08/2023 18:05,09-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
6b78119d-70fd-48d5-a7e5-2314ef9f2ef0,Inbound,Returns,Reverse Pickup Enquiry,,0a939085-9492-4d93-9ac9-92397c0610a0,,08/08/2023 13:45,08/08/2023 13:46,08-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
4cd71f33-0a53-49ea-8117-498ddda196e6,Inbound,Returns,Wrong,,02090660-e795-4f97-8f75-2cb2f426d72d,,08/08/2023 18:44,08/08/2023 18:48,08-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
08510029-5456-46ca-842e-4dd7732ea2da,Inbound,Order Related,Installation/demo,,6d138264-5ac9-41e7-885e-572cb5568461,,08/08/2023 22:33,09/08/2023 00:12,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,3
6d3ee0ca-df9c-4a57-a11d-8e87ca02ae72,Inbound,Refund Related,Refund Enquiry,Very nice ,94dc19fb-727c-4343-a1c4-d6fec749931f,,09/08/2023 12:20,09/08/2023 12:20,09-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
0213c15a-fb85-4e92-9eba-56e3df81207f,Email,Returns,Fraudulent User,,f3190a60-dd2c-42fb-b371-64035a9b1d54,,09/08/2023 20:32,09/08/2023 20:32,09-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
eaab00e6-4fc2-4033-bc99-146e777e11cb,Inbound,Order Related,Invoice request,,9fa16c09-d96e-4b6e-85db-07fa4e9b72cf,,09/08/2023 19:51,09/08/2023 22:59,09-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
8fa70db5-74e9-423e-bc0c-a2a6090ccf0d,Inbound,Feedback,UnProfessional Behaviour,,17fc9f11-e782-401d-9720-3e54728d93fb,01/08/2023 18:42,08/08/2023 15:14,08/08/2023 21:55,08-Aug-23,BHARATPUR,Home,339,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,3
3c167488-7407-485d-9e70-1886903fcbd9,Inbound,Returns,Reverse Pickup Enquiry,,78c351dd-5f92-4a44-8ce9-5f5850e1e7be,10/07/2023 14:22,07/08/2023 21:33,08/08/2023 10:37,08-Aug-23,HYDERABAD,Home,487,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
f9db3e31-e7f5-4748-aee6-287e06262235,Outcall,Product Queries,Product Specific Information,send  costumer money back if you cant give product well,726b43c9-bf5f-438f-b495-171e1c748bcc,,08/08/2023 00:28,08/08/2023 10:24,08-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
2b93f36e-d95c-4868-9f44-d0a0b83cfa4e,Inbound,Offers & Cashback,Other Cashback,,a60d9ecd-e053-44c7-a12b-bbac2a343ca4,,08/08/2023 21:49,08/08/2023 21:51,08-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,4
d85187c6-e40f-4229-b44f-23380043dc50,Inbound,Order Related,Order status enquiry,,f63bbbfd-8788-4a89-8bdd-4555fcd55be6,06/08/2023 19:56,09/08/2023 16:30,09/08/2023 17:09,09-Aug-23,NEW DELHI,Electronics,27999,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
de45981e-845a-4b5d-849f-4c814c1dc99a,Email,Order Related,Installation/demo,Dimensity problem ,ae4b67aa-3293-4cef-9576-c3ff9c3a27f3,,09/08/2023 15:03,09/08/2023 15:35,09-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
0aad644c-b63a-4db5-805b-c0c5f291711d,Outcall,Order Related,Order status enquiry,,4e6cc64a-a93f-4e1e-9e45-f22a2a57cf0e,,09/08/2023 19:11,09/08/2023 22:19,09-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
3a58260d-ad31-41ba-a893-f1644995729d,Inbound,Returns,Reverse Pickup Enquiry,,8aeae4fb-4b12-480f-9766-b72a4dd7e3e0,,09/08/2023 20:27,09/08/2023 20:46,09-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
4a36a87a-3a8f-4f08-bd44-a2f14c3eee69,Inbound,Returns,Reverse Pickup Enquiry,Your some delivery boy not done there job better,29403fcc-8fb4-4bb0-872b-f2eefdb97bb7,,09/08/2023 22:06,09/08/2023 22:32,09-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,3
a6c130c0-041b-42a0-aab4-aa1549b3833e,Inbound,Order Related,Order status enquiry,,aa938d3a-bf63-41d3-b4ce-30b485ecb651,,08/08/2023 12:44,08/08/2023 15:38,08-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,1
0bb3fc9d-4fec-4c2b-a4c2-269cd2f495f4,Inbound,Returns,Exchange / Replacement,customer care listened to me carefully and also gave complete assurance whatever problem i had listened to it and encouraged me to solve my oroblam,1af0f24a-e3d7-4bfe-b269-e4a16101c8b6,,08/08/2023 13:02,08/08/2023 13:04,08-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
7395ced7-9942-4225-aca2-f7f4209fe454,Inbound,Shopzilla Related,General Enquiry,I think study is most important for every executive. They don't know anything about Shopzilla ,0c916b2e-405a-4038-9c3e-979bc825b4b5,,08/08/2023 18:58,08/08/2023 19:04,08-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
63dfd11b-0ab4-4e1a-888a-7bf2858ee367,Inbound,Order Related,Delayed,,996608c0-746a-4cbe-99e9-23927481dad0,,09/08/2023 20:02,09/08/2023 20:04,09-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
992ebbfa-ed3b-43c2-8916-405913109cfa,Inbound,Payments related,Payment related Queries,,9d5e7b20-c0c9-4064-b5d8-eafaf32f6373,28/07/2023 09:26,08/08/2023 07:52,08/08/2023 07:54,08-Aug-23,MANDAWAR,Electronics,289,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
3b661706-0706-4b85-8ca6-c5d04afcf349,Inbound,Returns,Fraudulent User,,87d547c1-eb1c-43fc-9773-9e54cc9fd745,01/08/2023 22:54,08/08/2023 07:43,08/08/2023 07:45,08-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,280,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,1
fb4f7731-d4b7-47ca-b87f-7a261fb81e1c,Inbound,Feedback,UnProfessional Behaviour,,80fb9142-28f1-4162-8a7a-a51229db61ce,,08/08/2023 18:21,08/08/2023 20:47,08-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
5eb682b4-3f04-445a-9805-474762803bb2,Outcall,Shopzilla Related,General Enquiry,Very bad,80129b74-fa36-4775-8fa7-1bd54f838b4c,,08/08/2023 21:15,08/08/2023 21:22,08-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
37297a5e-b072-4bf3-9196-443e10411a86,Inbound,Order Related,Order status enquiry,,3645455c-d6cc-4b87-bebb-3f9303b21e61,,09/08/2023 13:09,09/08/2023 13:10,09-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
2e930f94-800f-4c4f-a401-c09b2f7df882,Inbound,Order Related,Delayed,,35519d50-6735-413f-ac46-70fcb56a2470,,09/08/2023 18:03,09/08/2023 18:05,09-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
db0cfe06-ece1-4829-b433-308d6dfe5a7d,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,6de34aa8-5e91-4513-9fc1-8a9cce2d1ca2,22/07/2023 12:30,08/08/2023 12:20,08/08/2023 12:22,08-Aug-23,GHAZIABAD,Furniture,3994,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
b42870d9-3087-4ee4-8342-4b1a534c48fe,Inbound,Order Related,Delayed,,e13e3a13-270d-414f-9a7e-73e61706b331,01/08/2023 21:03,09/08/2023 18:14,09/08/2023 18:16,09-Aug-23,DURG,LifeStyle,265,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
772e42b7-c629-46f1-8c1a-b6760bd526f6,Inbound,Order Related,Delayed,,29a38377-d615-4257-80e6-c7f638f3d720,03/08/2023 14:15,09/08/2023 20:50,09/08/2023 20:58,09-Aug-23,NAVI MUMBAI,Books & General merchandise,1249,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
b229190a-287a-4956-b0bd-a0ecf2917d25,Inbound,Order Related,Order status enquiry,,02827641-267a-40a6-b15f-766c377d0a69,04/08/2023 20:06,09/08/2023 14:45,09/08/2023 15:30,09-Aug-23,PATAN,Mobile,9999,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
c647675a-d883-4318-91de-eb257372b7c6,Inbound,Order Related,Order status enquiry,,ed921bed-8a3d-443d-8442-7f938e824ffe,05/08/2023 13:12,08/08/2023 11:56,08/08/2023 12:08,08-Aug-23,KAITHAL,Books & General merchandise,25,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
11d10534-e5ed-4fbf-b16d-d1c9649d12b9,Inbound,Order Related,Order status enquiry,Very good,b31a5089-9d74-4e3f-9036-3d04305619cc,,09/08/2023 13:25,09/08/2023 13:26,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
d8b5869b-56d4-48ae-bad5-67ec4764f51d,Inbound,Cancellation,Not Needed,,0b84bbc7-6b29-47dc-a895-4ef39179e4aa,04/07/2023 19:53,08/08/2023 22:23,09/08/2023 07:25,09-Aug-23,YERRAGUNTLA,Books & General merchandise,5299,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
8f100423-8906-416b-ba55-b838b5505e53,Inbound,Returns,Wrong,,3ef72a5f-fe91-457c-8925-9fc05de60120,,08/08/2023 09:41,08/08/2023 09:48,08-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
46fabd98-c547-461d-9df9-fb4261b0a9e0,Inbound,Returns,Fraudulent User,Good,57c03e5a-394b-49f9-9b93-b98c9e6e5b5a,,08/08/2023 14:59,08/08/2023 15:06,08-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
2e40eea4-8f05-40da-a069-b2be841f763d,Inbound,Product Queries,Product Specific Information,,9d2a9771-456b-4e21-8287-b4f08b52d825,,08/08/2023 19:33,08/08/2023 19:35,08-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
79a6766b-b35d-4553-a367-f0dcf25d36a3,Outcall,Product Queries,Product Specific Information,Customer support is very good ,d855210e-88f9-4244-a81b-9b18e90d0d45,,08/08/2023 20:42,08/08/2023 20:45,08-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,4
329e790a-d929-4929-9baa-b727c95edb20,Inbound,Returns,Reverse Pickup Enquiry,,735326d8-da9d-47f9-b6c7-5d66373f6e42,,09/08/2023 15:54,09/08/2023 15:56,09-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
2ca703c7-cf9c-4e24-9d1c-5828322f4316,Inbound,Returns,Reverse Pickup Enquiry,,2df13cb8-1d89-450a-b15f-70b0ca5321bd,,09/08/2023 18:08,09/08/2023 18:11,09-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
04aef0ac-f2d4-454a-8a71-7a4370aee6ec,Inbound,Returns,Wrong,,49111678-b258-4bf9-8d19-0932821590f9,22/07/2023 23:24,09/08/2023 22:58,09/08/2023 23:00,09-Aug-23,AMRELI,Electronics,15900,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
6dfee07a-38cd-4f9a-a5a2-de04ad683953,Inbound,Returns,Fraudulent User,,7f9ab290-317b-481d-8652-24251671ea17,27/07/2023 14:12,09/08/2023 00:18,09/08/2023 11:17,09-Aug-23,JAMNAGAR,Electronics,1699,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,1
3a90a314-f9d8-45c7-9c74-a0712f5a15fc,Inbound,Onboarding related,Seller onboarding,,5c46dbc5-5dd6-496b-bca4-9276d2344f2f,,08/08/2023 17:03,08/08/2023 17:03,08-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
bd269d7e-d4b7-40f8-bd1a-0c000280b7e0,Inbound,Returns,Exchange / Replacement,,1043e964-2c73-4a3e-b36a-cefd9673c328,,08/08/2023 10:53,08/08/2023 10:56,08-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
52b95bbb-f53f-4d57-95c9-7b294de59520,Inbound,Returns,Reverse Pickup Enquiry,,4e850e59-b17c-413e-86f6-a78e19264a58,,09/08/2023 12:32,09/08/2023 14:09,09-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
77f91459-badf-4db4-bc15-7de404e0c443,Inbound,Order Related,Installation/demo,Good experience to talk ,90ef8431-6fbc-48e9-a883-f8e938f9cdda,,09/08/2023 13:12,09/08/2023 13:29,09-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
927a839b-3812-4d95-bca0-840a73c280a7,Inbound,Returns,Reverse Pickup Enquiry,,d50ff166-b901-4760-aec0-92df959f584b,,09/08/2023 18:43,09/08/2023 20:55,09-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
78630ccf-ad90-4533-8e3e-634dd0513135,Inbound,Returns,Return request,,262fd007-53bb-4810-9572-05354381611b,,09/08/2023 22:01,09/08/2023 22:03,09-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
f480e7dd-d143-43d4-b930-8738f7b74fb8,Inbound,Order Related,Order status enquiry,,edc279ad-c5cc-4e14-9785-4ef97db9284b,29/07/2023 23:17,09/08/2023 21:25,09/08/2023 21:34,09-Aug-23,NALGONDA,LifeStyle,699,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
0104949f-de50-4e32-8bee-ebbc5eb0d2e9,Inbound,Returns,Reverse Pickup Enquiry,,7227fcc6-30af-43a3-8f27-d498faf24406,,08/08/2023 12:37,08/08/2023 12:38,08-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,3
7d78bf4e-9c6d-4687-bc25-f28e09bc2afb,Inbound,Returns,Reverse Pickup Enquiry,Good ,b74b0853-5b36-4f19-8760-b7f91be601d2,,08/08/2023 22:39,09/08/2023 03:31,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
97cc3eb9-6c47-422d-b194-7835f0d8744b,Inbound,Returns,Reverse Pickup Enquiry,,fd020306-7a72-4ac3-a13e-e4f6f852d3d5,,09/08/2023 11:15,09/08/2023 13:45,09-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
0622ab6a-ed1f-4752-99f0-9ee0108aa134,Inbound,Returns,Fraudulent User,,358b1d3c-d5a2-45dd-859f-74b60d8c4e57,,09/08/2023 20:24,09/08/2023 20:28,09-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
78f7ffa5-c531-4302-87a7-adfd2a0378f7,Inbound,Order Related,Delayed,,4ae21500-32eb-4cd4-bc88-25c7e4aac5f3,01/08/2023 10:24,09/08/2023 10:11,09/08/2023 13:10,09-Aug-23,HYDERABAD,Books & General merchandise,1839,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
ab5aed9a-cbde-4ac5-ae39-21c4b95353c5,Inbound,Order Related,Delayed,,98f36feb-ede7-4a22-a776-c3002ebe5024,04/08/2023 14:41,08/08/2023 12:31,08/08/2023 12:32,08-Aug-23,PUNE,Electronics,12999,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,2
11e1d6f5-6fe0-47ce-a3e4-ebf2bd2360c7,Outcall,Returns,Missing,Tnx,6e173dad-db86-4751-914c-dca04e0a536b,,08/08/2023 16:48,08/08/2023 17:35,08-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
8f921a9a-8e93-492f-959e-6922eab84007,Inbound,Returns,Fraudulent User,,60ce2f98-7033-4ccf-b42c-1bb9be27111b,,08/08/2023 22:30,08/08/2023 22:37,08-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
a47c1e1b-61a0-4082-a863-c262e4dc532a,Outcall,Order Related,Invoice request,,698dfb4b-eecb-47e4-951f-f11f710bfc83,,09/08/2023 19:05,09/08/2023 21:57,09-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,4
15a98da1-32c6-4736-b6d5-a716090bd17a,Inbound,Order Related,Delayed,Worst service ,3364809d-097a-4ce4-b1ec-0d343b18c182,17/01/2023 14:34,07/08/2023 22:21,08/08/2023 02:32,08-Aug-23,ARAKKONAM,Books & General merchandise,167,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,1
9061df5d-3bd1-48c2-a9c4-c3eaecb97ef0,Inbound,Order Related,Order status enquiry,,9d4a9ec1-6162-4192-91a9-f3c11995c59d,05/08/2023 20:02,08/08/2023 07:52,08/08/2023 07:54,08-Aug-23,KOLKATA,Mobile,10999,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
167cdcb1-1db7-4e09-bbe8-23cf3bc481ea,Inbound,Order Related,Delayed,,7671be04-10f6-4c30-b018-8b6d1d814843,02/08/2023 19:58,09/08/2023 09:01,09/08/2023 17:58,09-Aug-23,ERNAKULAM,Home,3000,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
f5426590-7300-4724-9508-a5574d8a0879,Inbound,Returns,Reverse Pickup Enquiry,I am happy,2e907f5f-4f5d-4eaa-8bea-20c487ac1982,,08/08/2023 12:30,08/08/2023 12:33,08-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
2f04d630-0162-4523-a4f7-fcc7f807d481,Inbound,Returns,Reverse Pickup Enquiry,,22bf24d3-24bd-4e84-91a8-eaf8d1f76de8,,08/08/2023 14:45,08/08/2023 14:50,08-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
63acae6f-1d7a-47f0-97ee-bdaac910c2c3,Inbound,Product Queries,Warranty related,,67f38a5f-6028-46cf-a11a-d7d2c6e4847e,,08/08/2023 18:47,09/08/2023 14:06,09-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
65328f91-0d85-4fe5-9573-568ce7f616e0,Inbound,Order Related,Installation/demo,Good ,3e2c4a82-89ba-4007-a12b-c2d13f19693e,,08/08/2023 19:15,08/08/2023 19:16,08-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
3c0ea133-6e1f-45d3-907b-ac20a1a8c406,Inbound,Returns,Fraudulent User,,743fb341-2af2-43e9-a1f9-475a5d75e8ca,,08/08/2023 20:25,08/08/2023 20:27,08-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
93dcedaa-f999-4251-a5f0-5535d1a6464e,Outcall,Order Related,Priority delivery,It's was great ,94de3599-767b-44c4-85d9-f4dfb2aa2b69,,09/08/2023 18:48,09/08/2023 18:51,09-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
3cd57577-b24b-41ee-be60-1368e65e2d2d,Inbound,Order Related,Order status enquiry,,2c01d8e0-cbc7-4188-b31d-b4895f576396,,09/08/2023 19:48,09/08/2023 20:20,09-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
31d04069-1691-4c44-83bb-80369049c529,Inbound,Returns,Reverse Pickup Enquiry,I called the customer support three times but they don't react after 3 hours again I request a call then they reacted.. tnq ,b59000ec-6676-459d-b1b6-00b00ea6e41a,,09/08/2023 19:56,09/08/2023 20:24,09-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
09e36608-29f5-4122-9bc7-c415d3022428,Inbound,Cancellation,Not Needed,Delay the order,5dc86387-3c28-4bbc-8e0f-ff8fc18461e1,29/07/2023 18:30,08/08/2023 10:48,08/08/2023 16:27,08-Aug-23,SANGAMNER,Mobile,32999,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3463fc83-1f22-48de-aa76-7a3b37ed2ac3,Inbound,Order Related,Installation/demo,,63568b1d-7d65-4549-867a-53674d625a11,,08/08/2023 14:31,08/08/2023 14:32,08-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
ae9a0af7-ab81-477c-bff1-96014fb52cdd,Inbound,Returns,Reverse Pickup Enquiry,,c50b793b-8fb0-4d76-afa3-ab695de3b315,,08/08/2023 15:40,08/08/2023 15:43,08-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
1013c6b9-5600-4d29-8184-fefa295ef16b,Inbound,Order Related,Installation/demo,,d02114f8-1353-42e2-b242-bbf67a01a19c,,08/08/2023 19:31,08/08/2023 20:41,08-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0e646bca-1ea0-4e98-8de2-bc357888042a,Inbound,Order Related,Installation/demo,,b04ecf01-d711-4ab7-b3d6-504c885a9776,,09/08/2023 22:58,09/08/2023 23:04,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
6740c41c-a375-40ad-bce5-8a53ca5995fe,Inbound,Refund Related,Refund Enquiry,,754d8d54-66fc-4511-bc67-9d5cfbf1e8d1,,08/08/2023 13:28,08/08/2023 13:29,08-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8f13ec79-d97f-440b-9805-b40cee02d078,Inbound,Returns,Missing,,83db2480-4909-433c-a43a-20f72ccbd260,,08/08/2023 14:11,08/08/2023 14:14,08-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
97c29658-c394-4749-94ea-d1416828485a,Inbound,Product Queries,Product Specific Information,,bf4bd52e-aad2-4ba6-be4a-5656687e44b4,,08/08/2023 15:27,08/08/2023 17:55,08-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,1
be80743f-d0ee-41c7-b6bd-1f0775a69055,Inbound,Returns,Missing,Thanks ,5b6c19d2-2c69-413b-ab27-630f582ee6ac,,08/08/2023 19:54,08/08/2023 19:58,08-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
c9e4f474-a977-4c0a-aaac-1293e83856cf,Inbound,Order Related,Invoice request,,2cb849e8-ddee-41d1-b222-ac2bf1872a26,,09/08/2023 20:06,09/08/2023 23:02,09-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
9cd07c96-d786-4b22-b0c3-c01713c0b3d3,Inbound,Refund Related,Refund Related Issues,Completely unsatisfied with holding money for almost 15 days.,c8f26c21-b383-46e0-81ae-ebea078aeb10,,07/08/2023 20:33,08/08/2023 10:49,08-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
bd1b5e5a-b793-48df-bf2d-29fbbde9f061,Inbound,Order Related,Delayed,my product not delivered from last 3 days delivery date is 6 Aug. not delivered yet. Delevery person not attend my call. what the hell with your service.,f916378a-e553-4c16-a6cc-b51017a14f05,04/08/2023 13:44,08/08/2023 11:46,08/08/2023 20:20,08-Aug-23,THANE,Mobile,29999,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
b8c3d5b6-6136-4d84-824e-e336aab1f22d,Inbound,Order Related,Installation/demo,Candle,ced1bea8-43ca-4c26-86cd-2db274c0465c,,08/08/2023 09:14,08/08/2023 09:36,08-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
d7facc9e-f9a5-4f19-b682-e9ca29abf2c6,Inbound,Returns,Exchange / Replacement,There work should be is to provide a solution not just to rise a complaint from there and there was no solution provided to me for my exchange issue this is very unprofessional for Shopzilla and the team very disappointing and you guy should be feel ashamed of yourself,792b6ef3-1b01-4572-b18f-1ef7937a996a,,08/08/2023 11:41,08/08/2023 12:02,08-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
2bd843a0-6915-42b5-b02f-eb084f203b0a,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is helpless in resolving problem.,278f1fb6-469f-4430-8025-85fdf97b6c64,,09/08/2023 11:10,09/08/2023 11:32,09-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
e51a7e16-48e5-4f13-b252-a4529e107e75,Inbound,Returns,Wrong,"I saw that out of 10 items ordered in which nearly 2,3 items mismatch with the description in website ,so please solve this problem. Thank you ",1dc7fab7-05fa-44a7-b4fe-b1e70581bbd9,,09/08/2023 07:16,09/08/2023 15:26,09-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
68b3224c-759b-48a6-b801-4a0f416d4e20,Inbound,Returns,Reverse Pickup Enquiry,,f6db9639-28d1-46d9-8828-49b28e6d00d2,,09/08/2023 11:41,09/08/2023 12:04,09-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
d6fb2c2e-86a5-472c-be72-6da8cd8c588f,Inbound,Returns,Return request,Executive was very helpful ,d377f7c8-f588-4666-bde7-1f1a98b8268a,,09/08/2023 19:53,09/08/2023 19:55,09-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cef981e4-8ad1-469a-a303-21110c9597c7,Inbound,Order Related,Invoice request,,6bf89184-3d0c-4883-b899-b777ae778d27,,08/08/2023 10:28,08/08/2023 10:37,08-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
c2af1a6f-bf73-4b62-a3a0-ad02127933e2,Inbound,Returns,Reverse Pickup Enquiry,,9b677151-321e-4cc9-8e39-6eeec38cda34,,08/08/2023 20:23,09/08/2023 09:33,09-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
1051e89a-a625-4bdf-a7fa-60358c4a00f3,Inbound,Order Related,Priority delivery,,d61ec9ef-52ba-4784-8bd9-09f9481221b6,,09/08/2023 12:12,09/08/2023 12:44,09-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
b18c456e-c002-4a78-8a89-6fe87fa0a388,Inbound,Returns,Reverse Pickup Enquiry,,bf584ca7-f752-474b-adbd-d781bcf48a4b,20/07/2023 20:47,08/08/2023 00:27,08/08/2023 09:18,08-Aug-23,HODAL,LifeStyle,287,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fa122af1-a883-441f-831e-822160590b23,Inbound,Returns,Reverse Pickup Enquiry,,ae613243-e88d-4153-a169-47551352c8fb,,08/08/2023 10:54,08/08/2023 10:59,08-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
a49c754d-d2f0-47ad-a6bc-15e4b8701b3f,Inbound,Returns,Missing,,622fb19b-67f1-45d2-99f2-c4aae03ad727,,09/08/2023 19:01,09/08/2023 19:02,09-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
7b303bf8-29c1-41dc-bb98-600fd0ea4630,Inbound,Order Related,Delayed,,7377002a-1d11-432d-8c65-4fc530d27483,,09/08/2023 18:19,09/08/2023 18:22,09-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
9417b145-57e6-4e2f-ac5a-a042275d07ac,Inbound,Offers & Cashback,Other Cashback,,7c16940b-5390-4d6b-aca5-f8bfd08c85dd,,09/08/2023 22:52,09/08/2023 22:55,09-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
897b8136-08d9-4c97-8eff-ceb0353dc649,Inbound,Returns,Reverse Pickup Enquiry,,955cc565-3757-45eb-9a5f-20cea5c4b251,04/08/2023 17:41,08/08/2023 07:48,08/08/2023 15:50,08-Aug-23,AHMEDABAD,Electronics,6999,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
c0dbaa0e-be5a-4318-a799-785a4080e2c0,Inbound,Returns,Reverse Pickup Enquiry,,6c966aa6-a04e-479e-a065-70df39c81230,,08/08/2023 10:00,08/08/2023 10:05,08-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3d51f7c9-2c54-4897-9a86-c27905b3deb6,Inbound,Order Related,Invoice request,,4f5b1727-d991-45b8-87a2-a634dc70352e,,08/08/2023 21:48,08/08/2023 22:28,08-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,4
0100cc99-8263-42df-9517-df813b708761,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance ,8be2424c-e01c-4c9b-bf61-5ef31da41fb4,,09/08/2023 20:45,09/08/2023 20:45,09-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
7dcc6690-6d9d-485c-9367-98ccda61fa51,Inbound,Order Related,Order status enquiry,,a35e2bed-4439-4bb4-9e45-bd7b9493cc6e,,09/08/2023 16:12,09/08/2023 16:21,09-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
d49d9f6c-8f14-41c9-a188-1bb148547266,Inbound,Returns,Reverse Pickup Enquiry,Need to change return policy on this poor quality product ,4d1efc93-069a-456e-b60f-b950414f8b74,,09/08/2023 18:57,09/08/2023 18:59,09-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
9bf321a6-4f84-4753-9bc1-cd7ec32bd2c0,Inbound,Returns,Reverse Pickup Enquiry,Too much time taking to connect Customer service call,e6101def-3895-44eb-9238-cab8e3df159e,,08/08/2023 17:04,08/08/2023 22:05,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
de45e468-04fe-405f-9fb5-ea739e4c20ea,Inbound,Returns,Exchange / Replacement,,3f4ae710-80d8-42c2-b329-bc0d4eb8b75b,,08/08/2023 20:56,08/08/2023 20:59,08-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8577e3d7-e73b-4fee-9c85-3bd89878ce8b,Outcall,Product Queries,Product Specific Information,,97a2a3ea-ed39-45e8-a759-c86fcb8bfc90,,08/08/2023 22:06,08/08/2023 22:19,08-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
ed78c12a-9d2c-45ff-8a87-e2c36576d6a8,Inbound,Returns,Return request,The customer care..... service was too good. ... resolved my .. problem with least timeI m happy n satisfied..??,5e7db69e-e236-4fd8-9825-c1f2dd4898b0,,08/08/2023 22:47,08/08/2023 22:51,08-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
652097d3-b113-460e-a4c5-837b41f9ec2c,Inbound,Returns,Reverse Pickup Enquiry,,578c9559-dda4-492d-9751-48fb07b17f49,,09/08/2023 14:25,09/08/2023 16:36,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
0391c800-d7c1-4e2c-b459-044e2640b931,Inbound,Shopzilla Related,General Enquiry,Supep......,a78ebc4c-affe-4dc5-a712-0f1b287dea50,,09/08/2023 17:49,09/08/2023 17:51,09-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
fab027ee-07a7-4c00-9192-7f6760e86ac6,Inbound,Order Related,Order status enquiry,,5565f2ab-3920-4194-99d7-ce757202b444,05/08/2023 21:02,08/08/2023 16:05,08/08/2023 16:18,08-Aug-23,BHIWANDI,Mobile,9999,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c64f4eda-a8b9-44da-82ca-33f86668cbdc,Inbound,Order Related,Delayed,,16884206-2fec-43fa-9a1a-c16b8a3a4105,,08/08/2023 10:48,08/08/2023 11:01,08-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
39bda730-7bf2-4c46-9255-c1473c67d196,Inbound,Returns,Reverse Pickup Enquiry,,1a7b75ef-bbac-40e0-af38-cee4d0bb0af6,,09/08/2023 10:49,09/08/2023 11:56,09-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
8b20c25e-5a73-4246-bbf5-a47ae3195582,Inbound,Order Related,Priority delivery,,5c71daf9-26b8-4318-a7c8-aec8b3d1df5c,,08/08/2023 21:55,08/08/2023 22:04,08-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1b1d1616-11c9-4fc8-a50f-831f07b7e296,Inbound,Returns,Return request,,0316551c-9737-4866-9bb2-ba67d1e08b93,,09/08/2023 21:37,09/08/2023 21:39,09-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
515243c7-6c90-4469-90df-2612a837a1c3,Inbound,Returns,Service Centres Related,I'm so happy ,cd183110-2036-45cb-ac58-a6cb787b7d72,,08/08/2023 14:57,08/08/2023 14:58,08-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
da445479-7932-4196-b0f3-f187f5beb06c,Inbound,Returns,Return request,,51da3333-d2f9-4556-bd8f-15317fe4fbc4,,08/08/2023 17:58,08/08/2023 17:59,08-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,4
aa69d18b-5475-434b-9c50-bd979c670c79,Inbound,Order Related,Delayed,Good,8fc0fc04-1578-4083-bb15-2fa9ccf0dfc2,,08/08/2023 19:41,08/08/2023 19:48,08-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b6cc6dd-4de6-4235-8d2f-3079825f5c6e,Inbound,Returns,Reverse Pickup Enquiry,,ae8d3f01-7519-43fc-bfbc-9d4895afa0ef,,08/08/2023 21:23,08/08/2023 21:39,08-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
13d005da-1b94-45cd-b6e3-d933d5e8f140,Inbound,Order Related,Seller Cancelled Order,Worst experience this time product was undelivered and cancelled without my consent.,0075cc7c-f9b9-4ccc-aca4-d82e8cb438af,,09/08/2023 07:05,09/08/2023 11:27,09-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,4
8bb37d5d-5889-49dc-bc82-489f06dfad96,Inbound,Product Queries,Product Specific Information,,7393ee24-49a8-4929-872a-6ac596bb046d,,09/08/2023 08:23,09/08/2023 10:48,09-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
a75313ab-1ff9-4002-bde3-9ce7e8b25dbb,Email,Order Related,Installation/demo,,cfcf8cb4-afe6-4f98-9009-0765f7c247ce,,09/08/2023 10:27,09/08/2023 11:43,09-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,2
8d356294-efd7-4ef0-835b-8e92895f3438,Inbound,Order Related,Delayed,Ik ,5ef1b30e-cd63-4118-99ae-fe81e961b595,01/08/2023 09:51,08/08/2023 17:54,08/08/2023 17:57,08-Aug-23,SAYAN,Mobile,13999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
5046a890-7f16-475b-85b4-f38790a18ccc,Email,Feedback,UnProfessional Behaviour,I am writing to express my extreme disappointment with my recent shopping experience on your platform. but my latest encounter has left me frustrated and dissatisfied.,be7e424a-7d54-4997-b15e-3facad905527,04/08/2023 08:34,06/08/2023 21:06,08/08/2023 10:12,08-Aug-23,GREATER NOIDA,Mobile,23999,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
9f960e35-4754-4c0e-917d-aa5f034a0d3e,Inbound,Returns,Service Centres Related,,c7e02588-125e-41fb-86e2-53418736c31d,04/02/2023 18:05,08/08/2023 15:10,09/08/2023 10:03,09-Aug-23,DHANBAD,Electronics,1099,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
cd40483e-bc9a-438c-a35d-c1995b100ca0,Inbound,Order Related,Delayed,,360f8daf-3c36-4c69-92c6-37929be581b7,04/08/2023 10:18,09/08/2023 16:41,09/08/2023 16:59,09-Aug-23,SURAT,GiftCard,2400,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
30ebb0c6-2c32-48f4-920b-a8b5a7503bec,Inbound,Refund Related,Refund Enquiry,,2da0c167-8f96-4e25-8126-0a5a0748bce8,,09/08/2023 17:51,09/08/2023 17:55,09-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
b9f4ffc1-f3c9-4465-8b1c-0e511e9d0c55,Inbound,Returns,Return request,,dbf4a8ae-f1cd-4ec4-b8fb-31bfd1a3ba19,,08/08/2023 08:15,08/08/2023 08:19,08-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
cc4421ea-c970-4011-8117-988fbb98fee0,Inbound,Returns,Reverse Pickup Enquiry,,3882595d-4fbf-416c-8773-d816cff8209c,,08/08/2023 13:48,08/08/2023 13:50,08-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
b843e7c8-2567-4d28-b691-4948e8104a38,Inbound,Returns,Return request,,ebf89c24-e413-4cd7-a509-e7903e120444,,09/08/2023 18:23,09/08/2023 18:28,09-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8f9031a7-6e38-42c4-b9bc-2580ac185fb0,Inbound,Returns,Damaged,,fd28b2e2-723b-4b4d-9f14-6b0ff0f67195,,09/08/2023 21:31,09/08/2023 21:33,09-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
092b47a8-49b7-4709-8261-18399b4b3e87,Inbound,Returns,Reverse Pickup Enquiry,Wast of time,7ab01dd1-fcd7-44c2-ba0e-829fa80962bc,05/08/2023 01:38,09/08/2023 15:07,09/08/2023 15:09,09-Aug-23,HYDERABAD,Electronics,2699,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
1f2921b3-5b00-4441-8dc2-4e2444ca3225,Inbound,Order Related,Delayed,,6bafa9f3-ba9b-4ede-bec9-03dc572dd124,06/08/2023 14:46,08/08/2023 17:18,08/08/2023 21:35,08-Aug-23,NAVI MUMBAI,Mobile,6499,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
1ba4be81-2999-436e-9b93-c17263817c5d,Inbound,Order Related,Installation/demo,????????,98699cbf-ac65-4936-a5d9-d5d25ab5ed8e,,08/08/2023 16:23,09/08/2023 01:17,09-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
b728f79d-e74e-41da-a94f-57f701a59eca,Inbound,Others,Call back request,The problem is of knowledge of policies with your customer executive,5fa28518-1045-48ca-ae63-82de25f2f400,,09/08/2023 10:24,09/08/2023 14:09,09-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,1
1bcdd6cf-b6c6-48ae-9e44-6e1b6912e743,Inbound,Returns,Fraudulent User,,8f96d2a9-2f4a-4413-80c4-a5216e41253f,,09/08/2023 16:06,09/08/2023 16:09,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
0e85cbed-7852-411b-bf81-9efb0b32e3f0,Inbound,Product Queries,Product Specific Information,I can always ask new product as the delivery man opened the box in my absence which can not be accepted at all He doesn't have any right to see what I have ordered in my absence. If I m not there he should reschedule the delivery based on both party convinience,9c5e3682-516c-4fab-a586-09f5d9833267,,09/08/2023 16:48,09/08/2023 17:13,09-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,3
adda4ee9-982e-40f1-943d-499076102ef4,Inbound,Returns,Missing,,5eecf459-f66f-41fb-8c95-1027e7dec61e,,09/08/2023 17:01,09/08/2023 17:03,09-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,4
1efe5bef-ede1-4b9b-8f2b-141fd1d1aeb0,Inbound,Returns,Reverse Pickup Enquiry,,d49d457f-618f-4145-b213-74c88d32fd5a,,09/08/2023 22:52,09/08/2023 22:59,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
b103b388-6d5c-4c52-b892-af04563ffaae,Inbound,Returns,Reverse Pickup Enquiry,Nice talking,24c21aac-57f5-42e4-be39-f100ccf7370f,16/07/2023 16:31,09/08/2023 08:17,09/08/2023 13:09,09-Aug-23,DURG,Electronics,428,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
38f53c5f-f5bd-4da5-a350-f0907e942416,Inbound,Returns,Fraudulent User,,0fcb32f6-9ebd-4a21-8ab7-412f9e50abed,13/06/2023 19:14,08/08/2023 09:17,08/08/2023 09:18,08-Aug-23,GHOSI,LifeStyle,1186,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7cbe977e-1acc-4160-8121-3f890bc311b9,Inbound,Refund Related,Refund Related Issues,,022c3fe8-0445-4cd5-baab-de665e37a81b,30/06/2023 07:16,09/08/2023 09:29,09/08/2023 12:20,09-Aug-23,FAIZABAD,Books & General merchandise,470,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
235f1d16-50ce-4152-be07-af6b2f1aed29,Inbound,Returns,Fraudulent User,,350b1d52-9541-47d4-8a4b-8509ca145e51,,08/08/2023 11:08,08/08/2023 13:30,08-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
439fcaf2-a914-4e24-8fd5-ccb85198bd38,Inbound,Order Related,Installation/demo,,6bca1e2d-eaf8-494b-b2e4-b3e84ac4ddaa,27/01/2023 20:55,07/08/2023 23:29,08/08/2023 00:03,08-Aug-23,HYDERABAD,Home Appliences,1699,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a005c4c4-8fdf-4533-bdfd-23f79fbdde68,Inbound,Returns,Reverse Pickup Enquiry,,121d1f09-ffcc-46ba-b428-0583e708436e,,08/08/2023 06:54,08/08/2023 06:56,08-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
957518de-7514-467c-9279-28041669e1ca,Inbound,Returns,Missing,,dcaf9c66-6740-4dcf-88a2-284fc815b596,,08/08/2023 16:26,08/08/2023 17:40,08-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
024e9dca-c321-4558-b512-d0e06f91c814,Inbound,Refund Related,Refund Related Issues,,f36264c0-a251-458a-b71d-f1a1037b25d2,,08/08/2023 22:25,08/08/2023 22:43,08-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
50593740-41a2-4dfb-af8e-0db8d70580a4,Inbound,Returns,Return request,Make sure delivery correct items ,026e0c61-d639-4901-9b0f-067e25b7f166,,09/08/2023 14:13,09/08/2023 14:15,09-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
c9c5d16f-923f-4f63-a024-04b88be1fbff,Outcall,Returns,Technician Visit,"Very impressive consultant,she is so polite not like yesterday one who was only teaching me policy.thanks to the consultant ",6f374081-924c-43d3-84ad-46587552ef8b,27/07/2023 11:45,08/08/2023 00:14,08/08/2023 00:24,08-Aug-23,JAMSHEDPUR,Mobile,9999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
baeadf80-de8b-4c2e-ab11-f93747f63692,Inbound,Order Related,Order status enquiry,,e0dd3b94-d800-4ec2-9d2b-6554eacada9f,,08/08/2023 19:25,08/08/2023 19:26,08-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
5162ff6c-33cb-43bb-9eb2-fa9a665eac87,Inbound,Order Related,Order status enquiry,,5a7ff8aa-36f0-4a8d-bf31-f6e46f0fe7cb,,09/08/2023 21:06,09/08/2023 21:11,09-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
5cdcb899-78b4-4c2a-8841-c66970a4d376,Inbound,Cancellation,Not Needed,,53792ee8-7e0b-43d5-b93b-f8617169a04c,01/08/2023 16:45,08/08/2023 00:47,08/08/2023 00:48,08-Aug-23,HYDERABAD,Electronics,999,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
d5e0a0d2-cfeb-4369-aea7-4e26676195eb,Inbound,Returns,Reverse Pickup Enquiry,,efbb4fd3-27f6-48fe-922f-79eea8600dc6,,08/08/2023 16:11,08/08/2023 16:14,08-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
5692ef8d-d94d-47eb-b0a6-3220d1e5dfd3,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,0215f4e2-bc7c-4dc2-8606-981c1df5a2aa,,08/08/2023 17:27,08/08/2023 17:34,08-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
cd5bb8a2-1fbf-43e2-8d79-2be635cee25f,Inbound,Order Related,Delayed,"I'm not getting immediate calls connected to Customer service representatives , it gets delayed ",5b623ee5-8faa-4ece-ae25-633186d09b10,,09/08/2023 09:32,09/08/2023 11:37,09-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
88c4fa10-d1c8-4efa-8478-5c7c65cfc05e,Outcall,Order Related,Customer Requested Modifications,,f1cdde4b-b2ec-45bc-8b0f-26b75ff35cb6,,09/08/2023 12:10,09/08/2023 12:11,09-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
c8946bfe-da95-44a4-8a36-d5087fc1a6dd,Inbound,Returns,Reverse Pickup Enquiry,Very good ,e0794cf0-d808-4dbd-96aa-8f54a9f28fb0,,09/08/2023 15:26,09/08/2023 15:29,09-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
c5725194-a7c8-421e-9a71-fc8e077204d6,Inbound,Returns,Reverse Pickup Enquiry,,f8cd3a8c-e31f-484c-bb86-a8d1bf8d1dc9,,08/08/2023 15:45,08/08/2023 16:05,08-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
ff519a65-2117-4c44-9440-064a33bcd5f7,Inbound,Returns,Reverse Pickup Enquiry,,e4bc11ad-4f68-4be4-81bd-e72d3533066f,,08/08/2023 21:21,08/08/2023 21:39,08-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
2e76b441-c05d-4fd4-95c1-409d999d5d7b,Inbound,Feedback,UnProfessional Behaviour,,ca88f7df-eda2-4f6a-b068-ef4a053534c1,03/08/2023 13:03,07/08/2023 22:29,08/08/2023 05:23,08-Aug-23,GORAKHPUR,Electronics,249,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
29a6d261-4a3b-4ad9-943b-858fd415095e,Inbound,Returns,Reverse Pickup Enquiry,,51e1a3c8-f0b6-4e7c-8b22-ecdc23b92875,,09/08/2023 13:44,09/08/2023 13:48,09-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
b7524ea3-af82-4c92-b7aa-13ad0b10457c,Inbound,Product Queries,Product Specific Information,,d08f398d-197e-462d-9f84-09fd2883ebda,,09/08/2023 16:51,09/08/2023 17:01,09-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,4
6b518909-2ce5-4f43-ad00-921fbe9416df,Inbound,Returns,Reverse Pickup Enquiry,Very good ,ed8fec8b-9ca9-4150-aa6e-57d6d35f972e,,09/08/2023 21:01,09/08/2023 21:06,09-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
9ba99be6-144a-4bc6-8972-c51adf3d0858,Inbound,Returns,Return request,,0372ba51-fa1e-495c-bc40-175cedba948a,04/08/2023 09:18,08/08/2023 20:20,08/08/2023 20:23,08-Aug-23,BANGALORE,Electronics,1099,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
9b541488-0deb-40c5-88f4-aa519986c82a,Inbound,Order Related,Delayed,,5102939c-abbf-41c1-8c88-b3d05794ac99,05/08/2023 13:05,08/08/2023 20:20,09/08/2023 09:22,09-Aug-23,HYDERABAD,Mobile,23999,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
4d78a0f5-317b-42e3-b91a-b5bcca860c44,Inbound,Returns,Missing,Thank you ,c027cdfb-4ae6-4599-b099-21f3f296f825,30/07/2023 09:54,06/08/2023 17:34,08/08/2023 11:20,08-Aug-23,KRISHNAGAR,Affiliates,70,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
e582a9f2-48d8-43bd-be4f-d02716882c17,Inbound,Returns,Return request,Good response ,dcf5d91c-b9fb-4328-9b59-7e7f2e468f08,,08/08/2023 20:47,09/08/2023 21:14,09-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
8ab07281-0473-4f39-8ed0-e8dfab008318,Inbound,Order Related,Delayed,,1803fdc8-ab57-4c99-92c9-2f990070a8d2,,08/08/2023 20:10,08/08/2023 20:12,08-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
3d5e784f-4d68-45dc-bc17-d65f31b4742a,Inbound,Returns,Reverse Pickup Enquiry,,548779d1-d45a-4c04-b1bf-c2beb13c5513,,08/08/2023 23:34,09/08/2023 12:40,09-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
d8b0d441-1f81-4f5c-8427-09a9f85856ae,Inbound,Returns,Wrong,I received a wrong product ,144410a4-3217-41d4-a99d-5640dc246bfe,22/07/2023 23:15,08/08/2023 06:54,08/08/2023 06:55,08-Aug-23,NEW DELHI,Electronics,5490,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
082c1f50-f02b-40d9-8925-7105f17bb921,Inbound,Order Related,Delayed,,c261fc93-eb16-4d07-957f-bd40bf13edc4,,09/08/2023 17:18,09/08/2023 17:19,09-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
b7b19b65-5769-4962-a4ab-3acc7a6dc65b,Inbound,Order Related,Installation/demo,,6dcb6520-4c60-4c71-bea9-277401347f97,,08/08/2023 17:58,08/08/2023 18:08,08-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5657a743-d333-4558-9ec0-e851ba73d3ea,Email,Returns,Reverse Pickup Enquiry,My problem is not resolved... fake updates...,22849fd8-18a3-4e62-9600-9dea7d23e944,19/07/2023 23:34,08/08/2023 13:51,09/08/2023 22:09,09-Aug-23,ORAI,Home Appliences,37280,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
461e63d2-1e63-4fc3-8b7c-5491169dd9fc,Outcall,Returns,Fraudulent User,Good ,4d11d7f9-b36f-407f-b96d-2c92fa6e479d,06/08/2023 21:26,08/08/2023 13:51,08/08/2023 13:54,08-Aug-23,KOLKATA,Electronics,6996,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ec2cb588-7b23-4554-9f9a-f94b633cc2a5,Inbound,Returns,Return request,,22473b39-4015-4c91-8694-1494cdf582e1,01/08/2023 21:23,08/08/2023 07:22,08/08/2023 07:24,08-Aug-23,BANGALORE,Electronics,329,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
59d54e66-c227-417d-ba51-bfcde508c9e9,Inbound,Refund Related,Refund Related Issues,,c2bdfd71-d718-4eaa-b7d4-0a21ac901111,,08/08/2023 09:34,08/08/2023 09:46,08-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
9b95aa20-ffb6-4e7b-9fdf-29c5eb3a6f50,Inbound,Returns,Reverse Pickup Enquiry,,d6e914cb-d076-4b7a-9275-8cb37420a90c,14/07/2023 20:35,08/08/2023 07:22,08/08/2023 11:11,08-Aug-23,RAMPUR,LifeStyle,412,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
ae1386ea-59c4-4ab8-a1f6-512272cff093,Inbound,Shopzilla Related,Shopzila Premium Related,,3d5a4e7f-a8a6-4f12-8e9b-b1a040e76ea2,,09/08/2023 21:29,09/08/2023 21:29,09-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
d8294067-4de5-4c9f-97d5-5d73eb3df23e,Inbound,Order Related,Delayed,,85bae412-6b42-445b-ae95-3b1ad1148721,,09/08/2023 13:47,09/08/2023 14:43,09-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
61d92444-fbc6-4797-827d-c34846b0ff00,Outcall,Order Related,Installation/demo,"My candes fan is repair, applied for extended warranty please resolve ",75a9a0f5-59ec-41c5-83f7-5b6f70622e06,,08/08/2023 00:16,08/08/2023 00:20,08-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
517914c9-d6c0-4ee0-8f20-4e10d3aad20e,Outcall,Order Related,Order status enquiry,,f0893443-8689-4ac5-b3ca-2ad272bb3593,07/08/2023 23:17,08/08/2023 00:59,08/08/2023 13:44,08-Aug-23,KHARAGPUR,Mobile,25999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a9ba4073-2fca-4b0d-a4fb-5d8ed3b2d5d0,Inbound,Product Queries,Product Specific Information,All Good,cb399915-f388-43c1-8c86-6e1099560c21,,08/08/2023 09:45,08/08/2023 09:46,08-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
38544924-369a-4ff0-8b00-6ed959e6416b,Inbound,Payments related,Online Payment Issues,Very good ,f41a656a-f940-4e8b-8c19-f84d566a1c7f,,08/08/2023 18:52,08/08/2023 18:54,08-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
e95d4e27-459b-461f-aa79-ed228d506640,Inbound,Returns,Reverse Pickup Enquiry,,78464b2f-7098-42d8-9f2b-42f6ffe551bd,27/07/2023 21:12,08/08/2023 16:28,08/08/2023 23:11,08-Aug-23,DHANBAD,Home,199,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,1
ce0b6f6a-b6da-4789-ae9e-cc4ecd8cd651,Inbound,Returns,Return request,,65874616-dded-4c0e-98b4-de809ca448bf,01/08/2023 09:58,08/08/2023 12:48,08/08/2023 13:10,08-Aug-23,BANGALORE,Electronics,1699,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
83a8e59e-1f89-4b01-ba4b-86b0cbdecf79,Inbound,Returns,Reverse Pickup Enquiry,,341ef913-0a94-4993-a253-1aeee8ebb746,28/07/2023 01:16,06/08/2023 06:12,09/08/2023 18:39,09-Aug-23,MUMBAI,Electronics,1099,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
b82288a1-2141-41e3-ad03-2af94bb565c8,Inbound,Feedback,UnProfessional Behaviour,,d27ecb06-65ad-4359-812e-7103faca47d6,,08/08/2023 10:48,09/08/2023 12:34,09-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,4
83f18a68-c46d-4c38-a7d2-709c7660865b,Inbound,Offers & Cashback,Other Cashback,I have been connected with your support staffs since last three days all are helpful polite and supportive.i can't remember all three names sorry from my side that I forgot the names. But the last i remember with the name   who insured that probably by 11 of this month the issue will be resolved.thanks Shopzilla team ????????,94c7c401-8532-48ca-a696-3b2018a7041f,29/07/2023 20:19,06/08/2023 12:32,08/08/2023 22:39,08-Aug-23,MURUD,Home Appliences,12999,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9db2e4fb-b5b4-4f78-b560-0a0828c8042b,Inbound,Order Related,Invoice request,,abe6004d-489e-4015-901e-15d0fc3b647c,,08/08/2023 19:05,08/08/2023 19:07,08-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
64de6c87-8092-49d4-9a1a-00eaf14942ee,Inbound,Returns,Reverse Pickup Enquiry,,b5b420a8-aa5e-4abf-9908-26a6953f4db5,,08/08/2023 20:28,08/08/2023 20:33,08-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
c6944f49-58e8-40be-b664-520d1d82ebdf,Inbound,Returns,Fraudulent User,,abea5c63-7708-4763-8ab0-b213160aeea7,,09/08/2023 16:01,09/08/2023 19:05,09-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
dba9888f-7d5f-40e9-82b9-6ac5b9201cec,Inbound,Product Queries,Product Specific Information,,b8f8cdeb-56e4-48ae-a6b5-41474de2c6fa,,09/08/2023 18:11,09/08/2023 18:53,09-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,3
ffdb8689-1255-443b-9665-af829abf7a80,Inbound,Returns,Reverse Pickup Enquiry,,ebec0190-1ca0-463e-9136-5dce217ccfed,,08/08/2023 11:13,08/08/2023 11:15,08-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
0346df2e-bf64-4da6-9411-eb1ef63d93cb,Inbound,Returns,Damaged,,7853cfdd-20d5-43d1-ba32-ec106889417b,,08/08/2023 14:40,08/08/2023 14:42,08-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
a70a541b-934c-4edf-a0ab-193f92f6ab3c,Inbound,Order Related,Order status enquiry,Very good ??,9f0598ef-25e1-4286-a38d-c2df396147a7,,08/08/2023 20:42,08/08/2023 20:46,08-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
7d1e787c-5f7c-415c-a098-20c12a9b3c68,Inbound,Returns,Damaged,Try to best,d138ea7f-ad6b-4a96-8f5b-b4c4007b5373,,09/08/2023 14:09,09/08/2023 14:12,09-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
8243c711-eb9d-44e7-ba66-91177f1daeec,Inbound,Returns,Reverse Pickup Enquiry,,2f767722-fcb4-43fc-a26a-a67705d162f5,,09/08/2023 16:42,09/08/2023 16:44,09-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
8df407f3-0f03-4234-b67b-1a257504c4a3,Inbound,Returns,Return request,,4a864ce3-ace9-4638-89a6-a2c8b6b636cd,29/07/2023 23:39,08/08/2023 00:39,08/08/2023 00:43,08-Aug-23,KOLKATA,Electronics,1199,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
a9017545-3116-49e3-bddf-7bcc74e4648f,Inbound,Returns,Reverse Pickup Enquiry,,893b8ba4-32e5-4938-8da9-cf9a9aff59c0,,08/08/2023 17:46,08/08/2023 17:47,08-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
52349497-08d1-4ef6-92db-50e8a3481197,Inbound,Returns,Fraudulent User,,7dae6775-1486-4a2f-b914-96b6755fc7bf,,09/08/2023 09:26,09/08/2023 12:02,09-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
1adaf8a4-e754-4a4b-bdf5-fec18abdd754,Inbound,Shopzilla Related,Shopzila Premium Related,,26702661-cd7f-49f2-a8b5-8b3945fe2dff,,08/08/2023 20:16,08/08/2023 20:20,08-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
3109e3b2-c45b-470b-9e1d-e0db5171cf2b,Inbound,Order Related,Installation/demo,,9ba97f23-582e-4ba6-9cf0-e4fa07053227,,09/08/2023 14:23,09/08/2023 18:02,09-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d3571049-7e84-43b0-a0c2-14a3ae3d7736,Inbound,Refund Related,Refund Enquiry,Good ,5966311d-3539-4db9-a316-698233fe564b,05/08/2023 18:37,08/08/2023 12:16,08/08/2023 13:09,08-Aug-23,NAWADA,Home Appliences,3804,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3c19a41e-de1d-4814-b312-85584f2f80cb,Inbound,Order Related,Delayed,,85ca418b-af1e-4123-a072-eebbcb9aa959,07/08/2023 11:46,08/08/2023 10:18,08/08/2023 10:20,08-Aug-23,GURGAON,Mobile,14999,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
156072fd-0ace-4cf6-bf2d-e319d6bcbac4,Inbound,Returns,Reverse Pickup Enquiry,,3e91dfa4-6e66-42af-98be-52a32ed6ca2c,,08/08/2023 10:34,08/08/2023 10:35,08-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,4
99ceebcc-fa41-4f4c-b8ba-d04ac581fd89,Inbound,Payments related,Payment related Queries,,687e1e0f-2e86-4ef6-8769-8f43d1298307,,08/08/2023 17:26,08/08/2023 17:27,08-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
729ff094-30a9-44f2-9d24-e62e95791305,Inbound,Order Related,Seller Cancelled Order,  service are very goodI am happy ,8555fac6-1641-4bf5-bd3a-f473ea0278ea,,08/08/2023 18:34,08/08/2023 18:40,08-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
594a1fa6-1faa-49a9-abeb-d771919a25a3,Outcall,Returns,Reverse Pickup Enquiry,Good rwspoanss ,ec694398-8db4-4c3f-94f2-0137137ad133,,08/08/2023 19:09,08/08/2023 19:10,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
fb808399-ba9c-4baf-8058-f20b11ca1021,Inbound,Returns,Damaged,,5343585b-0414-4f9d-9bce-45607d93a3ea,,09/08/2023 13:59,09/08/2023 14:08,09-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
dd1110d9-4de7-4792-bbf0-43a1687915db,Inbound,Refund Related,Refund Enquiry,,10468766-a429-4afe-a6c2-4159abaf1cde,,09/08/2023 21:01,09/08/2023 21:07,09-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
d16ecc7c-a436-4e01-94e9-851c31782c7f,Inbound,Returns,Return request,,48961652-41c8-4eff-9098-c914c5900fac,,09/08/2023 22:52,09/08/2023 22:54,09-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
58949eba-9d98-4163-a5a7-8e2e3f018b7f,Inbound,Returns,Missing,,91afd044-0a62-470a-b3fe-d4c1e55e8747,,09/08/2023 23:13,09/08/2023 23:18,09-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
1ad64510-0a3b-4e63-b219-16a9dd936445,Inbound,Returns,Reverse Pickup Enquiry,I asked me 4pics I had send it now give my money back I need refund. In simple manner nor i have every proof to take u on court.,61c805f2-3500-40a4-9adf-7b4eb2f7f1b2,01/08/2023 11:03,07/08/2023 13:31,08/08/2023 09:33,08-Aug-23,KOLKATTA,Home Appliences,24990,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,1
438f26a7-481f-4c33-a7bc-ab77e1f78f14,Inbound,Order Related,Order status enquiry,Good work ,91302e52-97f7-4038-8c37-7cdf1e86dd71,07/08/2023 21:21,08/08/2023 19:31,08/08/2023 19:37,08-Aug-23,REWARI,Home Appliences,6490,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
764d24d6-e004-4586-8357-38a24debd02d,Inbound,Returns,Exchange / Replacement,,b6d69d5f-414e-4ff8-9bef-b7e12376de54,,08/08/2023 01:03,08/08/2023 01:06,08-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
d8638803-a0c0-49f7-8e03-8f4d480c263b,Inbound,Product Queries,Product Specific Information,No,fb20eb64-04a4-4ff7-b381-947ff44008c2,,08/08/2023 10:33,08/08/2023 12:45,08-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
612c818c-bbd6-4ee2-aaf7-198b490e9f13,Inbound,Order Related,Installation/demo,Make returns simpler and hassle free for customers with a longtime track record of trustworthy purchases. It is absolutely horrid how misleading the return policies are and how the concerns of the customer are ignored. I have cancelled another expensive product I had ordered from Shopzilla and will not be using the website again for anything even slightly expensive in the foreseeable future.,7f99dc96-8276-4d74-9538-dae78a5b07ea,,08/08/2023 20:32,08/08/2023 20:37,08-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,1
aeb66e33-c3af-490f-b793-11b0811b6d56,Inbound,Returns,Reverse Pickup Enquiry,,b2d285fb-9478-458c-927a-c05b6d8da410,,09/08/2023 13:42,09/08/2023 21:20,09-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6e97d4db-a2de-426b-8080-ac80dc1e394d,Inbound,Returns,Reverse Pickup Enquiry,,6add761f-71ec-49dc-bfaa-aeb47408800b,,09/08/2023 22:33,09/08/2023 22:43,09-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,1
1b2e5011-4314-460f-b602-2101bd7c3893,Inbound,Returns,Wrong,,697691cd-3dab-4d4e-b5f6-2308a185bb10,,09/08/2023 16:31,09/08/2023 16:35,09-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
2907314a-843d-452a-80c9-6a145f547890,Inbound,Returns,Missing,,0bd05202-574e-49e3-8608-a0ee54efd4a1,,09/08/2023 21:55,09/08/2023 21:58,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
24574e73-585f-43bb-b28e-6961ac433501,Inbound,Order Related,Installation/demo,,c83228e6-fd4d-46f8-89a9-d251671ac2fd,,09/08/2023 23:04,09/08/2023 23:08,09-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a07ba62c-5b20-4a68-b817-b16f16cc3368,Inbound,Returns,Reverse Pickup Enquiry,,8c79fdb2-6989-43c8-855e-3d1c039307fb,,08/08/2023 13:00,08/08/2023 13:04,08-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
557006fb-0a96-4c19-9a01-7049ea5a20ca,Inbound,Returns,Exchange / Replacement,,56950760-0f74-4a71-9639-54e5b185500c,,08/08/2023 14:42,08/08/2023 16:48,08-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,3
fe318251-648e-475f-955c-4c11140227f4,Inbound,Returns,Exchange / Replacement,,16812fdd-1f60-4ffe-bd06-85ae0926cff0,,08/08/2023 21:18,09/08/2023 18:04,09-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
0b8b4c87-e708-4a7d-baf3-73e1787a1469,Inbound,Returns,Reverse Pickup Enquiry,,7047ca07-5c11-4a23-8d99-3259b6d4b4b9,,09/08/2023 11:23,09/08/2023 12:02,09-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,4
96333cae-8480-4eec-ac1b-a80404b6c6bc,Inbound,Returns,Reverse Pickup Enquiry,Wishmadter should be made aware of the reason so that there would be no delay,159cf87e-d4db-443a-bd58-f7fbc3ef6432,,09/08/2023 12:30,09/08/2023 12:37,09-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
b4c310cd-a85c-414b-9461-f53b6bf37895,Inbound,Product Queries,Product Specific Information,,fc41dd43-249b-43e9-82a7-596b6c9c655f,,09/08/2023 13:44,09/08/2023 13:46,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
611eefe4-0d43-4ea8-924b-bd0cf6c9c626,Outcall,Product Queries,Product Specific Information,Delivery in time ,0d8774c0-ed8d-4742-aa86-9f5ab88a24b3,,09/08/2023 17:29,09/08/2023 17:41,09-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
a5d6f3ff-4b2d-4959-83f2-5e2ad21acab4,Inbound,Product Queries,Product Specific Information,,472e83bb-79bf-40f2-a02f-5149761e4598,,08/08/2023 10:41,08/08/2023 10:43,08-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,3
5a2cfc7f-8f58-4022-b19c-07f29483dad0,Inbound,Refund Related,Refund Related Issues,,e245c6ca-f51a-4187-a8c1-dd593e3cfd46,,08/08/2023 10:55,08/08/2023 10:55,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
23d12012-a1b0-4af1-bcbe-6deea491594d,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience ,6082f5ec-e4f4-43a4-afce-bcb53bcbf4b9,,08/08/2023 19:59,08/08/2023 20:00,08-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,1
41a11b0b-223e-453c-98e6-c21c788454d7,Inbound,Order Related,Order status enquiry,,ccf9456c-89f9-4fe0-85de-8162f58918aa,,09/08/2023 18:24,09/08/2023 18:28,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
6548fc8e-a8a9-4c40-b802-4fae815a7118,Inbound,Feedback,UnProfessional Behaviour,,f97cf8ed-7d3e-47fd-8cf4-56c493ff74b3,30/06/2023 08:28,09/08/2023 07:36,09/08/2023 23:18,09-Aug-23,AGARTALA,LifeStyle,449,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
c135c594-339a-4e5f-8259-8d3cf75a7186,Inbound,Returns,Reverse Pickup Enquiry,,b6d1b945-dce5-4ce2-bb5f-16d350b73bde,11/07/2023 11:59,08/08/2023 10:29,08/08/2023 13:20,08-Aug-23,NEW DELHI,Furniture,625,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
235b38ad-fe50-482d-a689-61dbdc44096a,Inbound,Returns,Reverse Pickup Enquiry,It's worst experience. Damaged items received. No return or refund. Supplier cheating customer thro Shopzilla ,53ac5766-b007-4c4a-a460-5ed33a84b6b5,,08/08/2023 17:43,08/08/2023 17:53,08-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
da1b230b-e079-496a-af14-555d9b8cb929,Inbound,Refund Related,Refund Related Issues,,7f3e5958-959a-4a74-ac75-a4ba148fa3d2,,08/08/2023 19:25,08/08/2023 19:27,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e62aebe7-75aa-4fbb-9386-815a07ef9176,Inbound,Order Related,Invoice request,,995545d8-9223-4943-ac8e-ab911e1b6137,,09/08/2023 16:22,09/08/2023 16:24,09-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
5be31fee-6c27-410c-ae7c-a98841e64e53,Inbound,Returns,Missing,,ed1e5bdd-d558-418a-955c-2a3dd85c8bef,31/07/2023 23:55,09/08/2023 20:09,09/08/2023 20:39,09-Aug-23,MUMBAI,Books & General merchandise,1990,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
e185443c-594c-4cec-aa20-23cafd92e465,Inbound,Order Related,Order status enquiry,,69960097-0fe5-4bfb-9fae-e858d135a997,03/08/2023 15:48,08/08/2023 14:54,08/08/2023 15:02,08-Aug-23,VARANASI,Mobile,16999,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
d3da0492-7468-4060-8f80-4e3d425802f1,Inbound,Order Related,Delayed,,02198983-ed09-4df2-a275-904012c81a87,31/07/2023 15:04,08/08/2023 16:24,09/08/2023 15:24,09-Aug-23,HYDERABAD,Electronics,199,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,1
3d34d622-824c-48cb-b73c-4b48442f8457,Inbound,Payments related,Online Payment Issues,,af15d66d-d4ae-4e40-889e-1942cb598b78,,08/08/2023 10:58,08/08/2023 15:26,08-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
1114d691-bf13-4b9b-a10d-44d86723f7e2,Inbound,Returns,Wrong,,18937b15-d2db-4b81-8a0e-e6be4bcb523b,,09/08/2023 13:21,09/08/2023 13:23,09-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
610fc534-f633-4c8d-be51-c8324f6e92c8,Email,Order Related,Installation/demo,,e981d9b2-d0c1-4183-bc43-96c70458e77b,,08/08/2023 19:04,08/08/2023 19:11,08-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,1
ab256826-c8bd-49c2-a29f-a22dfe0c0865,Inbound,Returns,Reverse Pickup Enquiry,,dec990db-4169-456d-9951-68e444a46a70,,09/08/2023 13:21,09/08/2023 13:24,09-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
94c47c35-2fe6-45ef-a9c7-7266be5bf995,Inbound,Order Related,Unable to track,,4ed88491-61f8-4600-bdde-148edb3587eb,,09/08/2023 13:49,09/08/2023 13:50,09-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
5f24e881-2e59-46c2-aa24-75a7caa23125,Inbound,Returns,Return request,,c9046c86-3e2e-4b73-ab47-7450cc728310,,08/08/2023 14:55,08/08/2023 14:56,08-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
a53a8713-7578-47d0-80a4-6172ee7b8b36,Inbound,Returns,Reverse Pickup Enquiry,,6d886ef0-50f1-4961-baf6-edbbe029ab4c,,08/08/2023 16:52,08/08/2023 16:52,08-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
5adad9e0-755d-41bc-b938-255bebb604a3,Inbound,Returns,Reverse Pickup Enquiry,,f4fc20ff-fada-4e1e-8449-ad10c19d4183,,08/08/2023 18:14,09/08/2023 07:09,09-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
7204561f-1c16-4bbc-8c65-7fc2d3ecbd8c,Inbound,Order Related,Delayed,????? ?? ??? ????? ?????,d954f792-124c-4200-afc6-52686ea39ddc,,09/08/2023 12:40,09/08/2023 12:50,09-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7296e175-8e4d-4e5f-b9ea-1eda90d04f94,Inbound,Returns,Reverse Pickup Enquiry,,31de5a5c-c30d-4927-9e1a-f8937e5ade04,16/07/2023 18:34,09/08/2023 16:51,09/08/2023 16:51,09-Aug-23,CHITTORGARH,LifeStyle,631,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
35a1d76a-d089-4a07-8420-5eccb2af235b,Inbound,Refund Related,Refund Enquiry,,07ed630d-7c23-45e7-9842-d2791fb99139,03/08/2023 19:03,08/08/2023 16:18,08/08/2023 16:21,08-Aug-23,RANCHI,LifeStyle,1395,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
c97aedc1-ec8b-4383-9730-8ad02df1e1e6,Outcall,Payments related,Online Payment Issues,Im happy with your service ,675d8a60-a664-4413-966c-8b6a20d9c903,,06/08/2023 21:06,08/08/2023 14:49,08-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2776a175-c7e0-4c59-8e16-c0a791e49b5d,Inbound,Product Queries,Product Specific Information,Yes. Executive should be more empathetic & provide a solution anyway,d0762aed-ca01-4f31-85b8-05f1e7eaee15,,07/08/2023 10:01,08/08/2023 22:43,08-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,3
ee3bd601-867e-49ec-905d-d2f38a786f2b,Inbound,Payments related,Payment related Queries,,1b51670a-b1c3-4be2-ba9d-0a3a181531c8,,09/08/2023 13:19,09/08/2023 13:25,09-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
c957907d-19c2-4869-9677-b2b553a958c6,Inbound,Order Related,Delayed,Good,f5bc3f57-1080-45cb-9d71-945b796f9a01,,09/08/2023 19:57,09/08/2023 19:58,09-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
f70ac1a7-d483-4c34-b783-40634d83cc1b,Inbound,Cancellation,Not Needed,,6894eac2-2a30-49e3-b1cc-e2dab7cf56a7,,08/08/2023 20:41,08/08/2023 20:42,08-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
605b3545-2edb-42c1-b294-ffd817f52023,Inbound,Order Related,Order status enquiry,,07294340-bf2c-4d6c-85eb-51d01e4566d0,,09/08/2023 15:45,09/08/2023 15:53,09-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
cb536294-7995-45a4-bc4e-d91a5b8ef7bc,Inbound,Order Related,Invoice request,,9f350c63-4255-4108-be74-53ed6c17c87f,,09/08/2023 14:25,09/08/2023 14:28,09-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
75427fd5-be6b-4ee3-b70f-89d4e46250a2,Inbound,Returns,Reverse Pickup Enquiry,Appreciate the guy who understand and solve my problem.Thank you??,f1789c5c-9b6e-4375-8f43-c40aefd5841b,,09/08/2023 17:45,09/08/2023 17:49,09-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
a386d876-74b3-4450-8404-cd02f42ee599,Inbound,Returns,Reverse Pickup Enquiry,,df87b942-0f0d-4c86-a20f-46808c8e5a56,,08/08/2023 11:50,09/08/2023 00:30,09-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
14aab8c9-7ac1-49e0-99b6-4dd1fdb048f1,Inbound,Returns,Service Centres Related,,d185addc-8861-43b0-a417-4c49bf638af7,,09/08/2023 22:53,09/08/2023 23:51,09-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
5f5d1b36-0bb5-4e97-9744-771d5b498fc3,Inbound,Returns,Return request,,9b639e8a-a747-4e40-9551-9ed0374ef29f,,08/08/2023 15:55,08/08/2023 16:08,08-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7218f7ea-c11c-4c4e-9bbd-1724c39f0931,Inbound,Returns,Reverse Pickup Enquiry,Boy support is very bad ,6706af77-555b-4e05-a840-2fd61974625d,,08/08/2023 18:43,08/08/2023 18:52,08-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
70758d17-4303-4ff0-ab4e-6c7c8eeb0394,Inbound,Returns,Reverse Pickup Enquiry,Issue very long but extra timing product issue not resolve plz fast resolve issue problem plz thanx to support Shopzilla ,efcc469a-ab64-4bcf-9dda-8b4fed860d74,,09/08/2023 14:33,09/08/2023 17:50,09-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
892829f1-f54b-4d59-9bcc-1e5c887a28af,Inbound,Returns,Return request,,0335539a-7645-420d-ad80-972c3da24254,,09/08/2023 19:55,09/08/2023 20:19,09-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
b0a2a1e3-f59c-4392-8709-0ed4eefb33a2,Inbound,Returns,Return request,,ab756510-8fb8-4fe0-82ae-71b16e93974d,,09/08/2023 09:51,09/08/2023 11:51,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f2e15680-ed54-49df-bd4d-0a2578d32a7e,Outcall,Order Related,Delayed,Very bad service ,9fbd3293-5d6c-4cb7-a88b-ada6f004eb85,02/08/2023 07:40,08/08/2023 16:13,08/08/2023 16:32,08-Aug-23,AGRA,Furniture,8219,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
a59b48ac-e535-40bd-a9b5-b1b5bdc1165e,Inbound,Returns,Service Centres Related,,121f485c-b81e-4fd0-88d6-e062991ae46d,29/07/2023 12:33,07/08/2023 16:52,08/08/2023 13:09,08-Aug-23,AURANGABAD,Electronics,1199,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,1
2c5fe44a-ef94-48c2-bace-bcb32ba8c446,Inbound,Returns,Fraudulent User,,9634f868-30e3-4e0a-bb23-b3f72ac0851d,,08/08/2023 13:07,08/08/2023 13:19,08-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
242b7e3a-d12d-4e27-8c02-9120680395ff,Inbound,Returns,Reverse Pickup Enquiry,,8445ca67-380f-4ab1-8709-975b03bbfcf0,,08/08/2023 17:20,08/08/2023 17:22,08-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
10211671-948f-4626-a647-22f052a9848f,Inbound,Returns,Reverse Pickup Enquiry,,479f7b6b-181f-4246-a586-91a929c4b8c5,,08/08/2023 17:29,08/08/2023 17:46,08-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
b1b76c8d-2761-4eb7-aa8f-3809ecac35fb,Inbound,Returns,Reverse Pickup Enquiry,Telugu language also provide ,46fbaa74-6154-4f1b-90f8-4214fb17d2ba,,08/08/2023 21:09,08/08/2023 21:13,08-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
158aea4e-21a1-4d2e-ae26-507cc99d44d0,Inbound,Returns,Reverse Pickup Enquiry,The executive was very kind and apologetic for I was facing issues and displayed great ownership regarding Shopzilla Brand.,6e54d26d-39e9-4ab9-8940-955eaab30cb3,,09/08/2023 13:43,09/08/2023 13:51,09-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cb01875e-9eee-44ef-b15a-695d54c0fc7d,Inbound,Order Related,Order status enquiry,Very nice,4020e040-487b-4cc9-b28a-5fed5ae592ef,,09/08/2023 16:37,09/08/2023 16:45,09-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9c3e1bda-aea9-488a-9704-5e8998b68d41,Inbound,Feedback,UnProfessional Behaviour,Very good,9830755c-5e5a-4007-abf7-13c2280e7657,,09/08/2023 16:47,09/08/2023 16:49,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
85f83830-47d6-41fe-9107-18f46bbe6071,Inbound,Order Related,Installation/demo,Please provide correct information ,e5d9c873-eca0-4c91-a03d-374ac8a0481a,,08/08/2023 08:39,08/08/2023 09:06,08-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,2
763db169-12e6-4a04-bae4-bc62e76212b8,Inbound,Order Related,Delayed,??,3fa14275-e653-4248-8715-f785dcca9b64,,08/08/2023 17:12,08/08/2023 17:14,08-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
8987f9c8-08f9-41f4-9225-22e76088bbc2,Inbound,Returns,Missing,,c611397a-eb16-4ef6-b5e3-a0bacabcb661,,08/08/2023 18:03,08/08/2023 20:57,08-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
79dbae95-c2d2-4086-a76c-74b4ea1a1950,Inbound,Refund Related,Refund Related Issues,"Nice to talk with him , he assured that resolved all my issues in few days ",0b0dee8f-a7f1-44fa-9053-a65f878aaddd,,09/08/2023 17:50,09/08/2023 17:50,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
8a1ec108-2805-494e-9e6a-eb0b849590ec,Inbound,Returns,Reverse Pickup Enquiry,,0e22995f-95f6-44c9-8c45-d442166b8c84,24/07/2023 17:45,09/08/2023 01:40,09/08/2023 11:01,09-Aug-23,VASAI,Home Appliences,8499,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
0649dbb0-7cca-46d8-a819-b2af8d81f701,Inbound,Order Related,Installation/demo,,c91eb956-8927-4122-a2fa-a82aefb5e853,02/08/2023 23:52,08/08/2023 11:32,08/08/2023 11:35,08-Aug-23,KATNI,Books & General merchandise,3999,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
b1861289-2dfe-432d-b43a-2e047c098984,Inbound,Returns,Fraudulent User,Over all good services,e6889613-b6f4-4f6c-ad68-189d61dc3081,,08/08/2023 12:57,08/08/2023 13:01,08-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
264e0279-38c4-42cd-aa1b-ccc197e2bd31,Outcall,Feedback,UnProfessional Behaviour,,4bb7e8ed-9e87-4418-89ff-4aa1448f360e,,09/08/2023 18:52,09/08/2023 18:53,09-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
5ddcd9fd-6212-458d-99d5-bd4fed382f88,Inbound,Returns,Reverse Pickup Enquiry,,da3949ff-a51a-48a2-9084-6f6fc94b32bc,29/07/2023 16:29,06/08/2023 14:07,08/08/2023 14:36,08-Aug-23,PATNA,LifeStyle,707,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,3
72e42019-392e-4c4d-9254-171516b5ea0c,Inbound,Returns,Reverse Pickup Enquiry,,c358f354-7927-4e05-bd58-155e1f4469c3,,08/08/2023 20:29,08/08/2023 20:30,08-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
fc26acda-d2d1-4296-b2dc-2e495cd8c09e,Inbound,Product Queries,Product Specific Information,Good ??,e8574103-89a0-4ecc-b462-08a444c74696,,09/08/2023 07:31,09/08/2023 14:16,09-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
fe293ba8-c8c6-47fd-800a-1844758ea2e6,Inbound,Cancellation,Not Needed,,d80437fd-4897-45c9-bd8e-839920fe7111,,09/08/2023 20:01,09/08/2023 20:04,09-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
c479c4f6-91c6-46a2-8428-1297bfc83699,Inbound,Order Related,Delayed,One of the worst logistics service Shopzilla had,24b9b9b7-7bf1-4ebc-b63d-eb2a64e111c9,04/08/2023 09:15,08/08/2023 19:13,08/08/2023 19:36,08-Aug-23,VAPI,Mobile,11499,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
eb5d7941-33c6-46ef-b657-d1eb2b7da5f8,Inbound,Returns,Return request,Very nice ,23b17b1e-0fc6-41b1-8db2-c62558aebc25,04/08/2023 18:34,09/08/2023 11:34,09/08/2023 11:38,09-Aug-23,BOLPUR,Electronics,1299,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
7c304c1f-21b3-455b-b62b-faed0e995893,Inbound,Returns,Reverse Pickup Enquiry,,ebfc839b-76ae-4b28-ba72-74832e26fb53,,08/08/2023 14:14,08/08/2023 18:01,08-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
24600afd-3671-4812-982c-abfdc28e1c05,Inbound,Order Related,Delayed,Customer executive should provide real time status and should be updated. Customer are not interested in historical data and unusual wasting of time,2c0bc59c-47ab-4cbd-a8ea-4641368ec666,,08/08/2023 20:12,08/08/2023 20:32,08-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
0280dad2-c7b5-41f9-8e1d-8f304ca21a55,Inbound,Order Related,Invoice request,,d4f2b479-84b9-4a60-8410-6dfe5b818128,,09/08/2023 09:54,09/08/2023 11:05,09-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
1e8bbe04-cf94-442e-9e1d-5447f0e20c66,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,37e2d48b-a500-46a6-be0f-dea1897f74f9,,09/08/2023 10:19,09/08/2023 11:51,09-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,3
d653f46e-23c3-40b5-a1bd-0f462eb650bc,Inbound,Order Related,Priority delivery,Thank You,517cf277-e107-47e0-a480-bcb1d98bcebf,,09/08/2023 10:59,09/08/2023 11:15,09-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c2216fd9-79f0-488e-b3a0-ec2ffe9d8d20,Inbound,Returns,Reverse Pickup Enquiry,,7cbc2dc0-9eca-4be6-869e-fab7820bd12f,11/07/2023 23:45,08/08/2023 13:26,08/08/2023 13:50,08-Aug-23,HYDERABAD,LifeStyle,366,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
3c29e489-1228-4c2f-9f4d-88c012bb48ce,Inbound,Feedback,UnProfessional Behaviour,,450cb53d-2c65-4d20-add8-3c33ab82d95b,30/07/2023 22:27,09/08/2023 14:24,09/08/2023 14:26,09-Aug-23,SANGRUR,LifeStyle,294,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
1273fb77-2533-4940-acdd-cc2d64a5561d,Inbound,Order Related,Delayed,3 din ho chuke apki help lete hue koi help nahi mili nahi mujhe mera order   dhanyawan bs whi bar bar mail krdete hai apke sath Hui asuvidha   hame khed hai jald se jald ye resolve   date pe date   h bs haut  .,2874b0d9-215d-4623-bd87-fb7aae3e977d,02/08/2023 21:32,09/08/2023 21:04,09/08/2023 21:14,09-Aug-23,NEW DELHI,Books & General merchandise,646,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
551f2f0b-7bac-486d-9fb3-25440c704827,Inbound,Order Related,Installation/demo,,f358aa1b-3714-4c65-9617-0eac96e04c99,16/01/2023 12:49,07/08/2023 20:27,08/08/2023 05:05,08-Aug-23,MATHURA,Electronics,42970,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
9274cdc4-e674-4303-983e-2569135303e0,Inbound,Returns,Fraudulent User,Try to solve the issue in lesser time.,7dffed44-9a04-4956-a705-2f059dd53de9,,08/08/2023 21:46,09/08/2023 08:31,09-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,4
0b930663-cb89-4dfe-be45-1cf2fb02b26b,Inbound,Returns,Reverse Pickup Enquiry,,d3eac8aa-95f4-4ae8-b892-423a0ae27a22,24/07/2023 19:38,08/08/2023 16:18,08/08/2023 18:58,08-Aug-23,PUNE,Home Appliences,22999,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
d900a0f2-4ffd-4f11-9d09-fd73f34ae9dc,Inbound,Returns,Reverse Pickup Enquiry,,1b9eb10e-972d-4644-a39c-621ff4db4775,,08/08/2023 06:46,08/08/2023 06:47,08-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
be865a97-90c2-4291-90c5-d1a6d6cd4a76,Inbound,Order Related,Installation/demo,,45437d99-37ff-42d4-9287-79d028b42b2e,,08/08/2023 10:54,08/08/2023 10:55,08-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
3277e43f-7dda-415c-9be1-fcecc3a89d60,Inbound,Returns,Service Centres Related,,71c236d0-f952-4f27-b9c6-5847786dcd84,,08/08/2023 12:50,08/08/2023 12:53,08-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ba9c7a9e-d532-4a57-95ec-63031807a00b,Inbound,Returns,Return request,,395126e6-5b1f-4aba-8478-6aaa9b73e7ea,,09/08/2023 17:34,09/08/2023 19:37,09-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a1f06aca-d0cc-4a31-a88b-220face4bd15,Outcall,Returns,Reverse Pickup Enquiry,Please help return ,3e09a2bb-1f65-4641-9fb8-63a731011ccd,,09/08/2023 20:22,09/08/2023 22:04,09-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
93e55d36-770a-4fc6-9de6-e96de85ca89e,Inbound,Order Related,Order status enquiry,,19891c7b-005b-4ec2-ab18-7b8db6fb25fa,,09/08/2023 20:58,09/08/2023 21:00,09-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
2afe3adf-8f34-4503-81d1-f832b4e6f3e5,Inbound,Returns,Wrong,,2cfcfb87-0125-46f9-afe7-f9f6a3f9e075,03/08/2023 21:22,08/08/2023 08:46,08/08/2023 19:15,08-Aug-23,KANPUR,Home Appliences,17549,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
84de83b1-ba01-46d7-892f-9dae198ab2a1,Inbound,Returns,Wrong,Order replacement   nahin   hai samasya ka Samadhan nahin ho rahi hai mere,f3f9afa9-9722-4529-9400-97ae89de09ec,,09/08/2023 00:58,09/08/2023 17:13,09-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,3
26b8881c-ba91-446f-bc01-d37d08f9a266,Inbound,Feedback,UnProfessional Behaviour,,13067235-09a1-4765-9ad0-da59de7755ab,,08/08/2023 15:52,08/08/2023 15:55,08-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,3
21ab1540-90db-412d-b439-56a01a0380b7,Inbound,Returns,Return request,,1b36c425-9bc7-4416-9ce8-6850d384a822,,08/08/2023 15:34,08/08/2023 15:53,08-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
aee5070a-50ec-48ad-9617-ddfb1f338f19,Inbound,Order Related,Order status enquiry,,cc0f94bf-931c-4d4c-a871-5d8416978602,,09/08/2023 17:49,09/08/2023 17:50,09-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
4565596e-7afc-41f3-8f27-a9d99efd9215,Inbound,Returns,Return request,,2249e253-d2e9-4575-ba54-0a2840fbdbc6,,08/08/2023 19:23,08/08/2023 19:53,08-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
038ad8f9-4013-4c05-89d3-f2df9dc59b7b,Inbound,Returns,Reverse Pickup Enquiry,Thanks ?? for providing such an excellent work provided by Shopzilla agentThanks a lot ???,a706a5d1-e808-4033-875f-aa3d87ab985b,,09/08/2023 21:17,09/08/2023 21:19,09-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
12c8c82a-8d68-45d8-8d77-5d2393674fc0,Inbound,Refund Related,Refund Related Issues,,aa23d77d-2b05-4c8a-8edf-188fbe45dc1a,15/06/2023 17:48,07/08/2023 14:06,09/08/2023 14:30,09-Aug-23,MORADABAD,LifeStyle,312,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
4b3ed198-4360-4f3f-b5d1-79949908d6b4,Inbound,Order Related,Delayed,Improve everything ,276522ba-bfcb-4eeb-b24c-d78fb4eb91ab,04/08/2023 15:23,08/08/2023 15:38,08/08/2023 19:51,08-Aug-23,JALANDHAR,Mobile,24999,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
2a154882-48bc-49e7-9ea1-773acd927f73,Inbound,Returns,Missing,I'm very happy to talk with him thanks bro & Shopzilla ,c79c11a6-7794-4a3f-9636-e002a3fa4867,03/08/2023 20:11,08/08/2023 19:48,08/08/2023 19:51,08-Aug-23,LUDHIANA,Books & General merchandise,105,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
fb23dc21-18ea-4ad6-8396-86a01a02e460,Inbound,Order Related,Priority delivery,Guide delivery agent too behave properly and not t0 reject order without permission,0adfff6d-0233-4178-a0e1-468d7a559fd1,,08/08/2023 13:22,08/08/2023 14:03,08-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
74278b5a-f298-48a2-9c70-73b8cd495981,Inbound,Cancellation,Not Needed,,f408ecbc-3755-42d5-8951-9c416e3cf46c,,09/08/2023 13:57,09/08/2023 14:10,09-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
deb6499e-003d-4621-aaa0-c1f163939542,Inbound,Returns,Reverse Pickup Enquiry,,eb068a36-5459-4142-b09c-649bd172b2fe,,09/08/2023 16:28,09/08/2023 16:32,09-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
4194e330-2ba7-4deb-9893-8b7ba2e46c44,Inbound,Returns,Reverse Pickup Enquiry,,abda8bea-0a85-47b0-8dc8-597f08cfb645,,09/08/2023 19:50,09/08/2023 21:07,09-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
468e97c1-c31e-4591-8921-5766cb157517,Inbound,Order Related,Installation/demo,,1692dbdd-ad19-4456-9b30-0903c62eab51,,09/08/2023 23:19,09/08/2023 23:24,09-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
0d6d2bab-d1a2-4653-8ef0-befbe8f37d00,Inbound,Order Related,Installation/demo,,5067285e-5df2-4e32-9957-f2e2941e155f,04/08/2023 20:17,08/08/2023 09:30,08/08/2023 09:32,08-Aug-23,NEW DELHI,Home Appliences,11999,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
f2420539-5e6c-4e4f-8ab9-d7405c94c00f,Inbound,Returns,Reverse Pickup Enquiry,Nice,e5125227-41f6-4254-ac15-6064af0f4ac5,,08/08/2023 08:59,08/08/2023 09:00,08-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
2154fc6e-7845-4eec-9fa9-9fa3c627619b,Inbound,Returns,Reverse Pickup Enquiry,,47e83523-f150-4350-88a7-a1ccac5da2f2,,08/08/2023 11:05,09/08/2023 12:27,09-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
ace05aeb-a07d-44ea-bcc2-b79e171c2a4f,Inbound,Returns,Return request,,25f967d3-c587-4f69-9593-fe5b4e537610,,09/08/2023 10:27,09/08/2023 11:02,09-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
77a89b3c-c717-44f5-aae8-b67d264d6b35,Inbound,Returns,Exchange / Replacement,Thanks for support Amit ,a24f9fe0-09f1-4c15-921f-309dd0fca586,,09/08/2023 13:00,09/08/2023 13:02,09-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
286f3905-64fb-450a-8810-9f7d30319316,Inbound,Returns,Product related Issues,Worst service,c8e47a8b-b576-4d82-80aa-f625c822257e,,09/08/2023 17:25,09/08/2023 17:28,09-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,1
b88cfa1e-bedf-4125-a104-ebc7da35025c,Inbound,Refund Related,Refund Related Issues,,2efb9ac2-8276-48a4-ae3b-ae23947b0c2a,,09/08/2023 20:53,09/08/2023 20:54,09-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ddeee130-fbaa-4729-9c21-95c395f7c839,Inbound,Returns,Return request,Thank you Shopzilla for addressing my query properly.,205c93c6-6566-4d8d-92f7-89e812f12efb,,09/08/2023 21:09,09/08/2023 21:13,09-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
691c839f-0b41-4f34-b6bf-6827bfe7df53,Inbound,Returns,Reverse Pickup Enquiry,Super ,83b294e0-17c7-4ddd-8ffc-e476df89037d,26/07/2023 21:51,08/08/2023 10:14,08/08/2023 10:15,08-Aug-23,HYDERABAD,Electronics,899,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
70592d7c-593a-4e50-a2cf-cb54bb46ff36,Inbound,Returns,Reverse Pickup Enquiry,Good,5837315b-8c31-402b-ad73-5c74e05515b0,04/08/2023 13:06,08/08/2023 08:32,08/08/2023 08:36,08-Aug-23,JAHANABAD,LifeStyle,459,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
9e63a316-b760-4366-8a28-a9a8a825e2d8,Inbound,Order Related,Installation/demo,,b525ecf6-4558-4efe-ba05-822abda6cbc1,,08/08/2023 11:20,08/08/2023 11:28,08-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
e6753f8c-4e85-4091-a43e-07209ea4b73a,Inbound,Returns,Wrong,,5169b8be-5ef4-4e6c-a898-7e8bab91cd22,,08/08/2023 19:37,08/08/2023 19:41,08-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
cddbcec0-f3b7-4734-b6c0-2037d1face2f,Inbound,Returns,Reverse Pickup Enquiry,,11df497f-c6c1-4393-8528-5513ec3270d3,,08/08/2023 12:40,08/08/2023 13:01,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
3dd9b39b-6425-4039-8bd9-cc0fbed170b8,Inbound,Returns,Missing,,104871f3-381d-48bf-abbd-f88350619dda,,08/08/2023 23:02,09/08/2023 10:49,09-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
54f99969-6b9d-4ac6-8ea4-b233cada3d35,Inbound,Returns,Wrong,,0a4783b5-7e5b-4faa-85c6-3004aba966f8,,09/08/2023 08:20,09/08/2023 12:02,09-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
3e3161ad-c64c-4252-9082-97997ab37c65,Inbound,Returns,Reverse Pickup Enquiry,thank you,69239444-616f-46e8-9770-a339988883a9,,09/08/2023 09:41,09/08/2023 14:01,09-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
e6231dcd-ff67-4a23-b152-c9157b97a400,Inbound,Returns,Reverse Pickup Enquiry,The errant seller should be punished for making mistake for emotional festival like  ,de35b959-171f-4ea9-964c-4f1c7a9c2b56,,09/08/2023 13:45,09/08/2023 14:20,09-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4a50b444-baab-4333-8a28-406d5e0b9a56,Inbound,Order Related,Order status enquiry,Customer care service best Shopzilla ????,64ba6c48-82e9-4d5d-96c7-959fdd60eb01,,09/08/2023 17:06,09/08/2023 17:06,09-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
4b83cc28-cbe1-4f66-9dd1-8e1e3fc4ca02,Inbound,Order Related,Delayed,,47918ab4-c7b3-4997-b8f9-5034dc21f789,04/08/2023 19:54,07/08/2023 22:33,08/08/2023 06:02,08-Aug-23,RAMPUR,Books & General merchandise,79,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
74f9f504-e635-48bd-880b-dcf31d1270ef,Inbound,Order Related,Delayed,,81b22bcc-5b8b-4699-aa90-c612e8f61187,07/08/2023 12:21,07/08/2023 21:20,08/08/2023 11:56,08-Aug-23,,Books & General merchandise,25,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
8caae9a3-7575-4ae9-90f8-4e21df71f0c0,Inbound,Product Queries,Product Specific Information,,4959c96a-11f9-4c70-a938-5ed2055f53fb,,08/08/2023 11:23,08/08/2023 11:37,08-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
4f6b5a5a-4c5e-45c7-b00a-693841a75623,Inbound,Order Related,Delayed,U r taking too long time to resolve a small issue. My order was out of delivery since to days and u guys are telling me wait for another five days receive it. Why it\u2019s taking so long to cover only 5 -6 kms. ,59aa4b34-f517-4f82-bce2-aedf3888339c,,09/08/2023 12:24,09/08/2023 15:45,09-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
65d44709-d62d-45a2-b3ae-582434218faf,Inbound,Order Related,Installation/demo,,ed98bb6a-bbd7-421a-a334-32b8ce64d248,,08/08/2023 22:04,08/08/2023 22:05,08-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
17f4040c-cfb2-40dc-a831-302744a41882,Outcall,Returns,Reverse Pickup Enquiry,,ae009d5c-fcdf-4d45-82e1-d5a59c171d9b,,09/08/2023 15:12,09/08/2023 15:13,09-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
34afb305-4934-47ad-8fb3-d3b0c5dd4a8a,Inbound,Returns,Reverse Pickup Enquiry,Helpfully ,3a17f41e-536f-4d6c-93d7-2eec75a785bf,,09/08/2023 18:04,09/08/2023 18:08,09-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
dc1a9c77-d6df-40d6-944c-ff32ef3d515d,Outcall,Refund Related,Refund Related Issues,,d57cf1c3-f90a-46c5-933c-8c4e4042defa,29/07/2023 19:27,08/08/2023 14:11,08/08/2023 19:04,08-Aug-23,BILASPUR,LifeStyle,249,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
0f0819d4-15ed-42a8-a312-0c9d76f784cf,Inbound,Order Related,Delayed,Wrost experience ever,51cb5a56-1030-4aae-a5be-d9337c14ea36,,09/08/2023 20:11,09/08/2023 20:47,09-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
5d13209a-3cf4-4770-807a-4cf5ecfcb14c,Inbound,Returns,Return request,,6db0b4f5-a9d4-46dd-9a47-ac64641be4fb,,09/08/2023 11:19,09/08/2023 12:02,09-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
d09d1098-552f-4308-9f39-9c03bc4a4c51,Inbound,Returns,Missing,Please teach basics of customer care to your team,f23f14a4-2f94-41c8-b500-6f90a061dc6d,,09/08/2023 13:39,09/08/2023 13:57,09-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,1
95f4f2e6-2c8f-40cd-bba2-5865d205db52,Inbound,Returns,Reverse Pickup Enquiry,Good ,464cc4f7-acc6-4e41-8e33-65cb6b56e504,30/07/2023 16:03,08/08/2023 12:05,08/08/2023 12:09,08-Aug-23,BERHAMPORE,LifeStyle,699,,David Smith,Nathan Patel,John Smith,>90,Split,5
0073580d-c50f-48db-aab3-e617d9df35be,Inbound,Returns,Exchange / Replacement,,22cc7bf1-3cf8-4e6e-9a11-85b1bd20b26e,13/07/2023 01:16,08/08/2023 08:32,08/08/2023 08:34,08-Aug-23,GHAZIABAD,Mobile,29999,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
5e2fdcad-36a2-45ec-8393-30f2df038a87,Inbound,Order Related,Installation/demo,,3c11a4c0-040a-4f94-8573-a1643e8b40f7,,08/08/2023 18:17,08/08/2023 18:26,08-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,3
9258d706-35f0-4c55-bade-f8a11c5983d8,Inbound,Shopzilla Related,Shopzila Premium Related,,8d5a4a4a-9c3b-41bf-b1a0-bdd5b05d0274,,09/08/2023 11:05,09/08/2023 11:17,09-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7251bd9d-ba69-405b-8029-a524239c70a9,Inbound,Cancellation,Not Needed,,0d0ff2d6-68c7-403a-a023-a2e68c44b5c8,,09/08/2023 12:48,09/08/2023 12:53,09-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
c24af90b-14e7-47e9-b1a3-5ab91ec18908,Inbound,Returns,Return request,,828e6d03-cae8-4a3f-af20-7009be7a84d0,,09/08/2023 21:55,09/08/2023 22:01,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
1bfda4a4-b419-4279-ae09-2ad02b7e9712,Inbound,Returns,Reverse Pickup Enquiry,Product delivered unexpected ,c31c9f97-cc93-4699-b0f7-e17706a36dd5,,09/08/2023 22:32,09/08/2023 22:58,09-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,3
d4f2c379-be1e-4e7b-b089-ea84e686e119,Inbound,Returns,Return request,,4321e49d-3c3b-4f0c-93d4-9ac19b41e002,,09/08/2023 22:44,09/08/2023 22:46,09-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
c584a39e-723b-4d7d-a32d-902a7fd3dbad,Inbound,Order Related,Delayed,,e3051a9b-6e8d-4e1f-b0e3-ff61ccf0c997,28/07/2023 14:33,09/08/2023 18:01,09/08/2023 18:07,09-Aug-23,BELGAUM,Furniture,3599,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
4a429fe7-ba69-41e3-8089-5d23843929f3,Inbound,Cancellation,Not Needed,,6c49a58b-b8b2-4c8c-beae-f7c343a798d0,04/08/2023 14:07,07/08/2023 16:20,08/08/2023 10:09,08-Aug-23,BILASPUR,Electronics,12999,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
75042480-45a4-4e4f-9117-66b08a95cfa6,Inbound,Returns,Fraudulent User,,5bd03fcc-e675-426e-8d06-ed1ea5caa9ca,05/08/2023 07:34,07/08/2023 19:38,08/08/2023 16:25,08-Aug-23,SAMASTIPUR,Books & General merchandise,55,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
da30f5a7-0259-48f9-9a86-f0cfa3e7fcee,Inbound,Order Related,Delayed,,7a48f029-08fd-460f-b5e1-37dbf58279f7,,08/08/2023 17:57,08/08/2023 18:01,08-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
e2dfd882-2e60-4ee4-a715-5c2092c96ca3,Inbound,Returns,Reverse Pickup Enquiry,,47eb26b6-cc48-4083-9658-5d225eb15c22,,08/08/2023 19:49,08/08/2023 20:33,08-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
429d72c6-7508-4fde-b07a-685424d0953c,Inbound,Returns,Reverse Pickup Enquiry,,6b0b524a-95af-4356-9811-c3f8296b7815,17/07/2023 22:51,08/08/2023 15:48,09/08/2023 15:07,09-Aug-23,SAGAR,LifeStyle,344,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
4c5d8b1f-917b-4056-aa8d-b508664f18d1,Inbound,Refund Related,Refund Enquiry,Kindly make sure the refund reaches the customer in time to ensure faith in Shopzilla as a company ,2e8546f3-c227-4fa5-9f8c-16b151dbbaec,,08/08/2023 15:28,08/08/2023 18:43,08-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,3
d4ce7c9b-fe73-4eb4-842b-8947948bc585,Inbound,Returns,Reverse Pickup Enquiry,,fb85f92a-0007-4c47-a36e-8bd0d3753760,,08/08/2023 23:26,09/08/2023 10:58,09-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
7bed82b7-6439-40e2-baa9-5cba1f8c3367,Inbound,Returns,Reverse Pickup Enquiry,,d690ec0d-739f-4891-b222-c02688e83ccf,,09/08/2023 13:51,09/08/2023 14:00,09-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
9abe30f1-aaa8-4bc2-a7d5-3f1c6b487e7b,Inbound,Returns,Reverse Pickup Enquiry,Communication was good but issue is not resolved ,0336925d-a746-45e4-b287-4ad8fea0928c,26/07/2023 08:22,08/08/2023 21:24,08/08/2023 21:28,08-Aug-23,ALLAHABAD,LifeStyle,872,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
93d50c94-2123-4a5d-a8c3-022f107a160b,Inbound,Returns,Return request,,fe1f387b-1209-4b85-8e04-c4a518a9d9fe,24/07/2023 11:54,08/08/2023 08:28,08/08/2023 08:31,08-Aug-23,SIKAR,Electronics,999,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
3b6d73de-b620-4d38-acf5-6d7606389d97,Inbound,Order Related,Order status enquiry,Good,201195e6-fcbd-43ca-af6d-86ffced3d11a,,08/08/2023 19:42,08/08/2023 19:43,08-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
6bbe2df8-9890-4438-81f6-ca95066a658b,Outcall,Order Related,Installation/demo,I thankfully customer service of Shopzilla ,7cd4b953-c82d-4961-ba08-1a2657cf2a0d,,08/08/2023 22:36,08/08/2023 22:42,08-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
421e6b51-3d7c-4462-835e-b2fb87f87c4c,Inbound,Product Queries,Product Specific Information,,3142cfb0-e295-4e7e-8f42-947d0e552254,,08/08/2023 22:57,08/08/2023 23:03,08-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
8158005a-a13c-484e-87e8-7fc0dc7801ef,Outcall,Cancellation,Return cancellation,,a46b869a-d099-4449-a1ec-5b683f056c25,,09/08/2023 17:37,09/08/2023 18:00,09-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
fbc62ec4-4f08-4e5d-b0a5-4de254c4dd24,Inbound,Returns,Reverse Pickup Enquiry,,ab55a587-9804-40c6-a73b-de60f8d16dae,,09/08/2023 17:26,09/08/2023 17:34,09-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
52a50aa4-09cb-4e85-bfdd-455f4a44bd7c,Inbound,Cancellation,Not Needed,Thanks,4fc9111d-dcb2-4213-b111-7b5679a27f4e,05/08/2023 06:59,08/08/2023 06:17,08/08/2023 06:26,08-Aug-23,KOLKATA,Furniture,870,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
1bc43c0d-65e7-4a0f-a3bd-38dac59f5ead,Inbound,Returns,Fraudulent User,,0bacb7c0-f08b-492e-ab58-9c9a5eb976a4,05/08/2023 11:46,08/08/2023 09:40,08/08/2023 09:46,08-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,4999,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
38809316-06f1-4d93-b109-689618a30c5f,Inbound,Returns,Reverse Pickup Enquiry,Not ,1aa5af75-5331-4025-8779-e0dae6e77220,,08/08/2023 20:07,08/08/2023 20:12,08-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,1
47594ec4-455d-4cac-bbbc-5de96c573447,Inbound,Returns,Return request,,d9d7815b-b83a-4368-a18f-6b263edacbd5,,09/08/2023 13:44,09/08/2023 13:55,09-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
fcbf1136-3d23-42e2-9566-cd3c40c80651,Email,Order Related,Delayed,,349593f6-2404-4d64-99f4-ffacf994e7ee,04/08/2023 02:34,09/08/2023 17:47,09/08/2023 17:48,09-Aug-23,AHMEDABAD,LifeStyle,249,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
5b5aab76-83c2-47be-8f0b-ed61624c885e,Inbound,Returns,Return request,?????? Thanks,c01cb464-ae45-488c-8535-bef7dfc2c56f,,08/08/2023 06:14,08/08/2023 07:54,08-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
72db14b6-7d1a-450f-b284-d8433ec8b15c,Inbound,Returns,Return request,,49831889-40a9-4f31-a81b-7a5195a99699,,09/08/2023 17:16,09/08/2023 17:27,09-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
1034efdf-7cac-4fa0-8a1e-9894042f18a4,Inbound,Returns,Return request,,cd3b5482-9011-4065-b0ec-fefcb724abe0,,09/08/2023 18:23,09/08/2023 19:09,09-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
8ecdf12a-cf6e-46b3-ba0e-ab1d4ab876b8,Inbound,Order Related,Order status enquiry,,fb56fde2-da0b-4418-b5e0-faff7da6e712,,09/08/2023 20:39,09/08/2023 20:53,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
d051a615-7738-4dc1-a04b-cb935175f522,Inbound,Returns,Return request,,3cb32fd7-e797-42c7-838a-be6d852dc979,26/07/2023 21:45,08/08/2023 13:19,08/08/2023 13:20,08-Aug-23,GURGAON,Electronics,2499,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
f83850b2-833a-4c7f-bd07-689a43850cc5,Email,Cancellation,Not Needed,,cdf7701e-40c8-4476-9db9-a8105a69825f,02/08/2023 16:48,08/08/2023 22:34,09/08/2023 00:28,09-Aug-23,PUNE,Books & General merchandise,1283,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
0630a41b-f6f7-438c-8203-b5b9e057071d,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,38192235-ee87-4ed4-a8ce-858e23bf264e,,08/08/2023 14:14,08/08/2023 14:15,08-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
4f6bdac6-c510-4026-90a4-6dc309586efe,Inbound,Returns,Fraudulent User,,d3362ec5-1378-4734-b283-0580f9651eba,,08/08/2023 17:03,08/08/2023 17:04,08-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
3bc66a4e-7fdb-43ed-8074-2753471db172,Email,Returns,Reverse Pickup Enquiry,,c25fb850-4688-4c14-9e25-42a890293e68,,09/08/2023 12:15,09/08/2023 12:16,09-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,5
2897a89e-d9c2-4510-ba6c-9b906d5f046b,Inbound,Returns,Missing,She was very friendly while solving my problemThanks ??,49b3ebda-1ad7-48d3-b909-d93374d4326b,,09/08/2023 21:30,09/08/2023 21:34,09-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
d2193863-66f3-4101-96d4-339911d75946,Inbound,Order Related,Order status enquiry,,03c0c76c-be9a-4033-9fe8-6f06a1bcd1c0,17/07/2023 15:02,08/08/2023 14:33,08/08/2023 14:37,08-Aug-23,DHARANGAON,Electronics,552,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
ca4552f8-8da2-4a23-8334-51c17782981b,Inbound,Feedback,UnProfessional Behaviour,Shopzilla costumer service is good bu Shopzilla is very bad ??????,4daa5590-5a38-4b00-bebd-40207cffed0a,15/07/2023 17:57,09/08/2023 18:14,09/08/2023 18:17,09-Aug-23,NAGDA,Books & General merchandise,417,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,3
f73b2e02-257d-4e34-90a3-15ebd97dd3ea,Inbound,Payments related,Payment related Queries,,6e10e88e-2e22-48e2-ad81-eb98bdcc7b0c,,07/08/2023 20:44,08/08/2023 09:24,08-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5b9a53ba-42d2-49dc-9df4-e274b3a3936f,Inbound,Returns,Reverse Pickup Enquiry,,af2f79f5-4043-44fb-a507-2a11beca8757,,08/08/2023 11:23,08/08/2023 14:30,08-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,4
f6fc8a9a-e007-472b-aaf4-053e1ac9f1c0,Inbound,Order Related,Delayed,,eb50b548-69d7-45fd-9ce6-d6e46c9cd2f7,,08/08/2023 20:55,08/08/2023 20:56,08-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6176a57a-c3e6-4fd2-9a86-d3c4999f4a4e,Inbound,Returns,Reverse Pickup Enquiry,,fb8c15a9-7000-432d-9697-a24a2bd2a62b,,09/08/2023 15:06,09/08/2023 15:09,09-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
f37e6682-0ba3-4043-b4d1-0290bb48f2d2,Inbound,Returns,Exchange / Replacement,I request you resolve my problem and I am not happy with your offer. ,6941bacf-0685-4105-8af6-3d4b82fa49be,21/07/2023 18:47,09/08/2023 15:12,09/08/2023 15:24,09-Aug-23,MORENA,Mobile,16999,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
0eee5ecc-ac72-40a3-8dd1-a6c6c93e89a6,Outcall,Order Related,Delayed,,283444da-7d11-42c0-9c06-320fda2d3c73,,08/08/2023 20:13,09/08/2023 15:50,09-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
8d3ac01b-4be1-43e1-82de-db21a76ca0ee,Inbound,Order Related,Installation/demo,,025a184c-b67d-44e7-bd8e-480acba56448,,08/08/2023 16:50,08/08/2023 17:30,08-Aug-23,,,,355,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,4
3347fda1-04c2-48c2-8653-0ba9d399ecaa,Inbound,Order Related,Order status enquiry,,2fdc7fa5-e142-434c-ab42-b98ef4d6c882,,08/08/2023 21:09,08/08/2023 21:18,08-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
afe4629f-1080-4517-b584-ca4efa9f9e58,Inbound,Returns,Reverse Pickup Enquiry,I am setisfai Shopzilla couste care,ca9f4265-43f6-4657-bde6-eae59ff3e80a,,08/08/2023 21:35,08/08/2023 21:37,08-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,1
d0547d38-cda5-4097-8921-68ea51153c08,Inbound,Returns,Reverse Pickup Enquiry,Nice experience ,5b18a017-388d-4c7c-9d44-910154754ed4,,09/08/2023 11:13,09/08/2023 22:20,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
b970a5f5-f5cb-466e-bd89-5ff832ef95ce,Inbound,Offers & Cashback,Affiliate Offers,,add22b81-3a6e-43ad-81eb-e13d67f05be1,,09/08/2023 17:59,09/08/2023 18:02,09-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
67baa892-e68d-45e3-9954-da3ba5326034,Inbound,Returns,Exchange / Replacement,,3d3ad51f-5c20-4693-b5bf-da7f51cacb21,,09/08/2023 20:16,09/08/2023 20:16,09-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
dfe142b8-dc88-4e78-af33-681883cfb218,Email,Order Related,Delayed,The service representative is useful and his knowledge with the policies are zero. ,43e83bf3-bdaf-405e-97cf-6d208e7a6d9e,05/08/2023 17:48,09/08/2023 17:34,09/08/2023 17:38,09-Aug-23,HYDERABAD,Books & General merchandise,30,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
25290ba0-7165-4680-a8ef-f2bdd65e8363,Inbound,Returns,Reverse Pickup Enquiry,very good,2bf2f348-7aa7-44e7-bcfd-bb5dedebabaa,31/07/2023 18:07,07/08/2023 20:00,08/08/2023 00:14,08-Aug-23,NEW DELHI,Electronics,174,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
1fa39f53-84d6-4c03-a076-daff383f4ab4,Inbound,Order Related,General Enquiry,,31f026a2-7797-41a9-b461-2c42c0e5b806,,08/08/2023 23:32,09/08/2023 10:42,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
2024e35e-63a0-449f-ba58-ee87d40ac82d,Inbound,Order Related,Delayed,Ensure that we could reach customer support in an easy manner,9d1f554c-a6a4-4d79-abc9-8121bc892f86,,09/08/2023 17:38,09/08/2023 17:39,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
a90e3f18-439e-4d73-bbf7-144aec8a8a68,Inbound,Returns,Return request,We would love to talk ti ravi ji and will support ys.,4b9b68be-aa38-4eb8-b409-2b7ee10b2d3d,27/07/2023 05:48,09/08/2023 08:18,09/08/2023 11:47,09-Aug-23,SASARA,LifeStyle,199,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
6d08cd9f-e2c5-49bd-8fdd-4cffd648d038,Inbound,Returns,Reverse Pickup Enquiry,,00a885d9-fede-4ac4-9a61-7819afa09752,,08/08/2023 09:52,08/08/2023 10:04,08-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
1b01f851-fd7e-4637-8fc4-3e051cb4e549,Inbound,Returns,Reverse Pickup Enquiry,,6a993721-02d4-4e1e-a02f-c9d42e1004b2,,08/08/2023 17:16,08/08/2023 17:25,08-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,5
3fb3e4df-d6cc-4a7e-9338-bbe21ddabfbd,Inbound,Cancellation,Not Needed,,3134723e-b588-4962-bd23-19cc27612826,,09/08/2023 10:03,09/08/2023 21:49,09-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,1
f34e5504-5e7f-41e4-9328-46c8228596c7,Inbound,Order Related,Order status enquiry,A1 ,10506fba-b814-4e23-a611-e6b1a5dffc8d,,08/08/2023 20:30,08/08/2023 20:46,08-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
4ccb5ed9-3926-40f0-94d2-93d6245bae70,Inbound,Returns,Fraudulent User,,8e5cfad7-b8e5-4715-8e1f-8b911835d519,,09/08/2023 16:22,09/08/2023 19:11,09-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
96ce701f-ce5b-4ca4-8a4e-cd05568677b7,Inbound,Cancellation,Not Needed,,f7678835-b7f5-4efa-a13b-bd34a5d3c606,30/07/2023 23:51,08/08/2023 19:58,08/08/2023 22:29,08-Aug-23,CHENNAI,Books & General merchandise,1479,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,2
c702bd50-4c75-4013-8a87-8fa1d46cf13f,Inbound,Order Related,Order status enquiry,,fa3085dd-9f62-4645-9d75-5c0889b92337,,09/08/2023 12:54,09/08/2023 12:54,09-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
93dc5284-1992-4910-9652-5890f14df273,Inbound,Refund Related,Refund Related Issues,,63ef2b95-e09b-40a4-8530-1a1233265851,,08/08/2023 11:54,08/08/2023 12:51,08-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ee98ab24-8d42-4d5f-819a-45fea9f51fa2,Outcall,Payments related,Payment related Queries,Thnx Q .,9fd689eb-4d1b-4908-8ba2-389cba343d43,,08/08/2023 14:02,08/08/2023 14:04,08-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
74df204b-1688-4253-b7a7-1d3bee946936,Inbound,Refund Related,Refund Related Issues,Delivery agent is fraud my money is take extra payment for me 305 ammount is take by your delivery agent please refund my amount immediately and delivery agent is blocked my number please take strict action against this person name is please refund my amount immediately sirPlease sir help me,8abf8171-4387-4170-bcfd-f60dda2a915e,,08/08/2023 22:34,08/08/2023 22:48,08-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
b6e22977-2990-40b0-a1e5-d6526b300487,Inbound,Returns,Reverse Pickup Enquiry,,1b70a651-a881-4709-bd09-1f522fb85a2e,,08/08/2023 22:55,08/08/2023 23:29,08-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
e74bacc2-521a-49ff-96d0-861932dc8e8c,Inbound,Returns,Return request,,79b2d2f4-ed98-4f97-8010-a3d7d69cca06,,09/08/2023 10:07,09/08/2023 10:59,09-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
c5bdb123-8af0-4c89-8465-a340bef77e60,Inbound,Order Related,Installation/demo,Un useful ,4687b446-a94b-4bf8-a735-68777e6d6008,,09/08/2023 13:31,09/08/2023 13:33,09-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,1
05bdbe24-9259-4ff2-832d-fbb036d9a55f,Outcall,Returns,Reverse Pickup Enquiry,,76e1c18e-820c-4b77-bd27-52ab8e0f76dc,,09/08/2023 19:28,09/08/2023 20:54,09-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
b92fcfd8-61a0-48dc-9499-65cbf157b66a,Inbound,Payments related,Online Payment Issues,,ef12b9ad-5c56-4760-bb3d-6336152df9cb,,05/08/2023 23:33,08/08/2023 14:15,08-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,1
fe97155a-3057-4575-a695-68b11765fe25,Inbound,Order Related,Installation/demo,,4dc3b0c2-acf6-4570-9c7d-8e4231ac842e,,08/08/2023 11:33,08/08/2023 15:45,08-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
262b54e9-93a9-4513-909c-485515858fc1,Inbound,Returns,Reverse Pickup Enquiry,,bd1cde55-1ea0-47c3-9944-32b481e9e55c,,09/08/2023 12:05,09/08/2023 21:26,09-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
d3c29cf2-bd5c-40ae-b209-c7e884627017,Inbound,Returns,Return request,,512482bd-1842-49d7-bd75-53ca568c0d8b,,08/08/2023 13:04,08/08/2023 14:36,08-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
a80a7d7b-c6f6-4c8d-a549-9c691dd36186,Inbound,Order Related,Order status enquiry,Plzzz...Display direct contact number on in the help center.Chating with chatbot is very irritating.,7fabebeb-cc7d-4abb-8995-d9a96e34dacd,,08/08/2023 14:44,08/08/2023 14:46,08-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
ea43d1b9-4252-4aba-be59-5ffd7cd69141,Inbound,Order Related,Invoice request,Pls send invoice of ny purchase,ee4679d6-81e4-4e33-b071-f81827b3fb94,,08/08/2023 18:35,08/08/2023 18:37,08-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
acaccd75-4eff-43b6-97dd-b5e9a66d1644,Inbound,Order Related,Installation/demo,,37856ce7-45f9-4f2b-8e9e-f294c6146966,,08/08/2023 19:24,08/08/2023 20:45,08-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
81a33182-a312-42ce-b161-1dba928530de,Inbound,Returns,Reverse Pickup Enquiry,,80de8dce-9743-4274-ab7b-301a3bf7c0c0,,08/08/2023 20:34,08/08/2023 20:35,08-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
b07c9b3d-d9e1-482e-aa44-469e5ca2f60e,Outcall,Returns,Missing,,bc3baaf8-9f59-452c-b50a-3944b780fe58,,09/08/2023 13:27,09/08/2023 13:29,09-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
85ac0311-ec12-482e-a2e8-44883d6e1ba0,Inbound,Feedback,UnProfessional Behaviour,,e53b1bef-950c-4e6e-99ee-24d8051c88b7,15/06/2023 17:45,09/08/2023 10:26,09/08/2023 14:13,09-Aug-23,REWA,Books & General merchandise,372,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
e660cf56-b089-492d-b923-a720841cb9d6,Inbound,Order Related,Customer Requested Modifications,,e377d5ea-48dc-41db-9b82-a64bf7ea6096,06/08/2023 21:30,06/08/2023 22:16,08/08/2023 07:49,08-Aug-23,CHENNAI,Home Appliences,1674,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
53388abe-234e-4538-a7dd-7cbd3e52c1f7,Inbound,Refund Related,Refund Enquiry,,7fe0b044-25da-4955-81c9-1f0bcacda09f,,08/08/2023 10:04,08/08/2023 10:05,08-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
748283e7-47e3-4b12-985f-ca3cfdd6ce4d,Inbound,Returns,Exchange / Replacement,,42464815-f5f5-483c-90a9-464f7056aeb5,,08/08/2023 13:53,08/08/2023 14:31,08-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
42338778-1761-4bc6-a5ff-b9fb47c59b9c,Inbound,Returns,Reverse Pickup Enquiry,,30caafbb-50dc-4706-9d72-b6e31cba5996,,08/08/2023 18:35,08/08/2023 18:47,08-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,2
aa02abe4-db04-4ef0-bdf2-890ebb9ad118,Inbound,Order Related,Delayed,,ddaf782a-002d-45a0-a6a1-b689d8ddfcc7,,08/08/2023 20:18,08/08/2023 20:20,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
015445de-7fa2-409c-ad33-69ace959a7b1,Inbound,Feedback,UnProfessional Behaviour,,876d886d-bb5e-4aef-ac40-9c6ac251f5a9,,08/08/2023 20:28,08/08/2023 20:35,08-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
9ecaad0e-947e-46f1-916e-b2e7336db162,Outcall,Returns,Wrong,,10fa45b2-4ccd-4cb6-bdee-be86fd638139,,09/08/2023 20:55,09/08/2023 20:57,09-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
caa2b90e-89fe-426a-84cd-5a9f2b8a3661,Inbound,Refund Related,Refund Related Issues,,c4d9ea8d-a74c-491c-92b8-ea8f94664bf0,,08/08/2023 15:42,08/08/2023 15:43,08-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
dee12848-1b8e-47fb-a64e-511f0e5989d7,Inbound,Returns,Wrong,Nice ????,3764ae46-ab57-4b6f-958d-17676324a342,,08/08/2023 16:30,08/08/2023 16:36,08-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
d884c2e2-3fef-4c6e-8c85-0948261c52a3,Inbound,Feedback,UnProfessional Behaviour,,58134db2-d103-4f28-9903-b5562e3dfb2f,,09/08/2023 13:00,09/08/2023 14:38,09-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,1
5679d80a-396c-415d-a615-845235524087,Outcall,Shopzilla Related,Signup Issues,,823b9855-56b9-412a-9cf2-a5f6c7dfecb7,,09/08/2023 13:18,09/08/2023 13:32,09-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
504fdfbc-9a5f-4d7f-aa90-232621950d01,Inbound,Returns,Return request,,090299ec-9e6e-419f-920f-ca00ca84c993,,09/08/2023 16:51,09/08/2023 16:53,09-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
5f14c823-7b05-4e35-b7df-b9633ea0d359,Inbound,Returns,Return request,It was good experience ,dd9c819d-8b7c-4a28-aa5c-e3489bc3a47c,,09/08/2023 23:08,09/08/2023 23:12,09-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
6c6b79fa-dc54-4dae-a6e4-3982ad0ff972,Inbound,Order Related,Delayed,,aeff33fb-4e6e-4f9f-aa78-97799e680d6d,24/07/2023 13:26,09/08/2023 14:00,09/08/2023 14:04,09-Aug-23,KOZHIKODE,Books & General merchandise,219,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
7d44e354-909f-4539-8882-19da0e9d06f0,Inbound,Payments related,Payment related Queries,,d0b0a8b4-d502-4013-bab8-2a50bbcc89bb,,08/08/2023 08:56,08/08/2023 14:28,08-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
4e562ec6-aeec-4f22-ab75-fe9c42ea5764,Inbound,Returns,Reverse Pickup Enquiry,,2a9adc0a-5b6a-41c2-9e80-53403cd37a46,,09/08/2023 14:52,09/08/2023 14:57,09-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d076c252-47a5-4776-b4f7-71732e120eee,Inbound,Returns,Fraudulent User,,2a0f9e01-a490-4f1e-93c1-09e9a7765134,03/08/2023 17:40,07/08/2023 23:25,08/08/2023 15:59,08-Aug-23,FALAKATA,Books & General merchandise,54,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
38c621c0-097f-4b7e-ac0f-0240dfa5cc7d,Inbound,Order Related,Installation/demo,Ok,820058c6-b136-402e-accd-e501a9430f88,,08/08/2023 14:33,08/08/2023 14:38,08-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
f7cf3aa3-aae2-4675-9aa3-de7bb37d62ff,Inbound,Product Queries,Product Specific Information,,11cf9db1-076f-4ef0-bf35-536fb580187c,,08/08/2023 16:48,08/08/2023 17:24,08-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
0792e237-aea7-46c6-ad46-6c21d3c99797,Inbound,Returns,Missing,please take some time to call,013b0bb7-df67-432c-b026-34789a6ad397,,08/08/2023 18:27,08/08/2023 18:38,08-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
55d73288-0a95-4fcd-8ca3-d08556547075,Inbound,Order Related,Delayed,,84c8a253-01f7-49c9-941c-3f99764619e3,,09/08/2023 21:58,09/08/2023 22:33,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
64d78bd3-db7d-42c7-ae72-7fa9892fe3e4,Inbound,Returns,Reverse Pickup Enquiry,,fee7141f-2206-4939-b524-9554529fd47d,,08/08/2023 17:15,08/08/2023 17:15,08-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
c64d7203-99b9-409e-8333-bc5305089ae7,Inbound,Payments related,Online Payment Issues,Excellent ,13d63cc6-b441-4017-b1af-3a71a7aa21a8,,09/08/2023 17:01,09/08/2023 17:02,09-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
1c5c59a6-2267-4a6a-a7ae-27de4e29c0c6,Inbound,Refund Related,Refund Related Issues,,decba0ec-819f-4e1d-8d97-eaf313435148,19/07/2023 06:30,08/08/2023 07:33,08/08/2023 19:03,08-Aug-23,GUNTUR,Home Appliences,14495,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
ce40f57f-aba7-411f-82b2-d3254c261d7e,Inbound,Returns,Reverse Pickup Enquiry,,d3e8ca3b-31d8-4f00-ba01-282d0506d5a1,,08/08/2023 21:49,08/08/2023 21:59,08-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
6d69b46a-b0ca-4204-b7db-a851608120c0,Inbound,Returns,Return request,I am happy with the customer support,17043e9a-2d0b-4bb7-a617-d9c60c897f8a,,09/08/2023 11:04,09/08/2023 12:09,09-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
e5d1a389-441e-4336-87dc-a57e1746a541,Outcall,Returns,Reverse Pickup Enquiry,,0611a685-a41e-41eb-b433-5443c2421a05,,09/08/2023 22:40,09/08/2023 22:57,09-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
3f0b0a76-946f-4772-bafa-f1b323213ed3,Inbound,Returns,Reverse Pickup Enquiry,,41d3d772-927b-435f-a820-f8edfe33450f,25/07/2023 20:10,09/08/2023 14:15,09/08/2023 14:17,09-Aug-23,VARANASI,LifeStyle,603,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1ce72d80-5b7c-4f44-aea4-957259edc0f9,Inbound,Order Related,Delayed,,691d1fb5-36da-4c63-9029-9ff3398c819d,03/08/2023 15:21,08/08/2023 08:35,08/08/2023 09:04,08-Aug-23,NOIDA,LifeStyle,659,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
455cdacb-5fa0-4825-9279-16450ea3a124,Inbound,Cancellation,Not Needed,Good ,434b7c68-6128-48b2-9992-ab09e2a631e7,,08/08/2023 10:50,08/08/2023 19:49,08-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
8c0f948d-e7cb-4430-a7aa-eb72ebed15ba,Outcall,Returns,Fraudulent User,Good spoker,118855cb-7f8a-4160-889e-a47a477bc043,,08/08/2023 21:13,08/08/2023 21:15,08-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
4345b0fe-6d9a-40f2-afcf-ce6f18d3adde,Inbound,Product Queries,Product Specific Information,,bd7a53f3-9e96-49c5-bf95-8305e80f2c4e,,09/08/2023 05:31,09/08/2023 16:49,09-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
612bc672-b699-41ed-b803-f37851d8d5bf,Inbound,Order Related,Order status enquiry,I not happy with Shopzilla this side is not supporting me,62b72fff-ff2a-46a1-b546-ffe88b727b96,,09/08/2023 15:46,09/08/2023 15:46,09-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7235fa8a-a588-4ce3-8b4c-459255aab635,Outcall,Returns,Reverse Pickup Enquiry,,9692a281-f92c-4785-9c7b-879734473ca5,,09/08/2023 19:41,09/08/2023 20:45,09-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
7cfc15a1-0415-450d-b1f0-7b96c3a711eb,Inbound,Feedback,UnProfessional Behaviour,Your feedback is good but my problem is not solve till today ,470d7c88-489c-4437-96bf-ca4885333f5f,04/07/2023 10:58,08/08/2023 20:01,08/08/2023 20:08,08-Aug-23,TONK,Electronics,779,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
b70d6d20-23d9-4f57-90b1-bd4760929349,Outcall,Refund Related,Refund Related Issues,,2513996f-b702-4693-892a-3224f8bbcafd,,08/08/2023 09:56,08/08/2023 09:57,08-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
bcf98cdd-e06d-4901-a1d4-204e168e7a7d,Inbound,Refund Related,Refund Related Issues,,43d8afae-7bea-4215-832e-c9b53ef3b8b5,,08/08/2023 12:18,08/08/2023 13:30,08-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
24d0fb90-ef36-4123-a1f2-c50491be1032,Inbound,Order Related,Invoice request,,f0200972-464d-4e20-85b0-46ecb0f655b7,,08/08/2023 12:02,08/08/2023 13:14,08-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
6162dfb7-b02b-4884-88a0-c3298c867ec7,Inbound,Order Related,Delayed,,3f6fefc7-e810-47d0-81bc-f7a43d228abc,,08/08/2023 18:26,08/08/2023 22:56,08-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
405b420f-3dde-466d-8129-0ea0d524c9c9,Inbound,Returns,Fraudulent User,,89ba321d-a471-4764-a643-d22976bf65fd,,08/08/2023 21:05,08/08/2023 21:09,08-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
9a27b2ff-eddd-4430-a9e3-57332cbfd100,Inbound,Returns,Fraudulent User,,53effd4d-2fd1-47be-bbb8-0edfa67fa0db,,08/08/2023 22:30,08/08/2023 22:32,08-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
ec86c6e1-67e0-43da-a83f-3f021783532a,Inbound,Feedback,UnProfessional Behaviour,,f443f115-ba08-408a-b08b-49ec24a23c5f,,09/08/2023 07:03,09/08/2023 14:59,09-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,3
5ce8e306-854a-4ff7-82c7-0dd73ed92688,Inbound,Returns,Reverse Pickup Enquiry,,04ad4219-28f1-4c59-9309-f7304d94cb09,,09/08/2023 19:46,09/08/2023 23:36,09-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
c6adb1b0-dd9a-4a0a-89bb-bbbb61535d10,Inbound,Returns,Reverse Pickup Enquiry,,ea55bcd9-0daf-4321-a250-4e3c0579c841,20/07/2023 08:41,09/08/2023 08:45,09/08/2023 14:31,09-Aug-23,GWALIOR,LifeStyle,3299,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
95844f6b-49ec-4cda-8840-d0426f196b7c,Inbound,Returns,Return request,Best support staff,f6ee4e04-ec5d-44f3-bebd-f59f077c3162,01/08/2023 22:28,08/08/2023 10:37,08/08/2023 10:40,08-Aug-23,HALDWANI,LifeStyle,499,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
a8eba1c6-7ba2-4395-9742-7b718ef15bcf,Outcall,Payments related,Payment related Queries,,2251acc8-02f8-4ff3-ad61-07d5a4d4525d,,08/08/2023 00:36,08/08/2023 00:39,08-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
87980750-543e-4ed0-b9df-d9b01fafbaae,Inbound,Returns,Reverse Pickup Enquiry,,eb085bf0-b7aa-4cad-a05f-fab7992f9659,,08/08/2023 07:56,08/08/2023 09:16,08-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
63d994ce-23e1-4fb6-bb08-d6017977aad4,Inbound,Returns,Reverse Pickup Enquiry,,2e2c500c-3755-4cd9-93d5-1a0240eff570,,08/08/2023 09:51,09/08/2023 12:35,09-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1bca1481-660c-4a1c-b476-6747e4b8e0a4,Inbound,Product Queries,Product Specific Information,,770c0930-470c-4c67-a310-9cc4285b1314,,08/08/2023 12:35,08/08/2023 12:39,08-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
c6833eeb-7f35-410c-938e-c382c4a332f9,Inbound,Order Related,Delayed,,dc587905-1dcf-4118-aee5-71ef3c8f8d4b,05/08/2023 23:48,08/08/2023 13:07,09/08/2023 11:46,09-Aug-23,CUTTACK,Mobile,12997,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
61e5f0a3-07a7-40ad-9486-11c2fa37df1b,Inbound,Returns,Reverse Pickup Enquiry,Very very happy but my problem not solved ,5f8e0f39-9baf-4d8f-a293-6785fc56c40c,,09/08/2023 18:10,09/08/2023 18:12,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
929e0d71-5efe-42d1-bdc0-2cc0481d5a36,Inbound,Returns,Fraudulent User,,c107b393-6fec-4f0d-a26f-ac2a45095918,,09/08/2023 21:14,09/08/2023 21:16,09-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
e556d65f-885c-42db-b8d2-8d726301910e,Inbound,Order Related,Order status enquiry,,76b5dac1-946e-4ef4-aefa-ca9ef12abeed,04/08/2023 08:32,08/08/2023 19:54,08/08/2023 19:56,08-Aug-23,BANGALORE,Mobile,72999,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8868d21f-e334-467f-80e3-828a14bda2bc,Inbound,Returns,Reverse Pickup Enquiry,,61fe09d0-3df5-457d-9391-bfa74def2485,,08/08/2023 16:12,08/08/2023 16:14,08-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,1
b839ea49-7050-4882-a9e7-e4b5cd4067c8,Inbound,Order Related,Priority delivery,,5d444bf4-4f08-4810-958d-ffdd8ccd272a,,09/08/2023 00:01,09/08/2023 11:02,09-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
a77071ae-fe9c-4b42-b2b9-056ef4a5897e,Inbound,Order Related,Installation/demo,,0a02dc5a-42fc-4856-a970-3a3b63dd1f2d,,09/08/2023 07:20,09/08/2023 19:35,09-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
95d02184-e18a-4d50-be44-a123db244c2c,Inbound,Returns,Reverse Pickup Enquiry,,519bec6c-720b-4418-9e70-8419429b0113,,09/08/2023 20:47,09/08/2023 20:50,09-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
8721012d-83d5-4029-9253-ad7e8320cea3,Inbound,Cancellation,Not Needed,Deliver the package within 2 days... Worst delivery section Worst delivery executive.,3538fe4a-c80a-49b1-a7f4-2bc09a8d752d,04/08/2023 21:30,06/08/2023 19:29,09/08/2023 22:22,09-Aug-23,CHENNAI,Home Appliences,31999,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
3b59b8ef-4bdf-4bb1-9fd5-f7cf742f837d,Email,Returns,Service Centres Related,Verigood,ce4bf6f2-3f6b-479f-856f-5b6d0a26edc6,,09/08/2023 12:22,09/08/2023 12:23,09-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
3f2c2482-f91e-4622-9192-5397ddce225c,Inbound,Returns,Reverse Pickup Enquiry,The person talk to me is very loyal and honest in his work.Thanks for your support ,ebb67650-0e53-47cb-b5d2-c86229d72dea,,09/08/2023 22:57,09/08/2023 23:00,09-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
a845c494-0221-482c-bbc8-fc05bc328214,Inbound,Returns,Return request,,94b7a965-3e67-4f5f-b6bd-f50762543651,,08/08/2023 09:45,08/08/2023 09:48,08-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,4
bbc300fd-271d-4e88-8e6b-fdd6e7f3956e,Inbound,Returns,Return request,Do proper check product before dispatched ,9a506c8c-6caa-4601-84e6-9decbef4941b,,08/08/2023 14:58,08/08/2023 15:04,08-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
af4c7d1a-6660-4b7b-bcd6-1784ce5e51c4,Inbound,Others,Call back request,No,93637ab9-47e1-4b7d-9141-075b275d9273,,08/08/2023 19:20,08/08/2023 19:21,08-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
0cf34caa-7189-49ba-af4e-163be5ec23f2,Inbound,Returns,Reverse Pickup Enquiry,,b374ee20-208b-454f-afc2-fc884fc03588,01/08/2023 21:24,08/08/2023 12:01,08/08/2023 12:05,08-Aug-23,MUMBAI,Electronics,199,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7c43e696-baa8-4d91-85d8-e5fbffc9522f,Inbound,Returns,Fraudulent User,,33223715-37ba-4b85-bbca-7789e0b795d7,05/08/2023 20:26,08/08/2023 09:44,08/08/2023 09:47,08-Aug-23,BANGALORE,Books & General merchandise,87,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
1a17ee04-a0b9-4793-9c19-b8c414ea8830,Inbound,Returns,Missing,Very good understanding ,0a0e817c-b3f7-4ffc-abd0-d6c974abf529,,08/08/2023 15:22,08/08/2023 19:15,08-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b903ab00-760c-48c9-9a5c-1a6a01546c21,Inbound,Returns,Reverse Pickup Enquiry,,ed6617f8-348e-48f3-b461-1ed3b5245a25,,08/08/2023 18:14,09/08/2023 21:00,09-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8e3abfb6-6f8c-4449-a0f5-4a261933b83c,Inbound,Returns,Reverse Pickup Enquiry,"Your pet store are chor,cheater,they send me 2 packet of 60 GM instead of 2 packet of 180 gm.and now there is no return policy,Shopzilla deal with chor sellers",dd7074a1-77d6-4428-9881-6d13e57783ed,,08/08/2023 20:04,08/08/2023 20:09,08-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a9711613-0c0e-415d-912a-723ad0d28063,Inbound,Refund Related,Refund Enquiry,Hi,bdcf5414-7580-4deb-8f52-a52098527f59,,08/08/2023 21:10,08/08/2023 21:55,08-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
52ff5747-3037-4035-8a20-2dc56dbb62d4,Inbound,Returns,Missing,,1a14a6ce-73d6-46cb-860c-086f06beac75,,08/08/2023 22:19,08/08/2023 22:23,08-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0f0896ac-a5d8-426e-8083-886bfa7786bf,Inbound,Product Queries,Product Specific Information,,80354455-904c-4b19-8b87-3e2fe97b1ef0,,09/08/2023 10:28,09/08/2023 18:39,09-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
d07ddf71-c710-4003-938a-9f9c8e08e35d,Inbound,Returns,Reverse Pickup Enquiry,Please solve my problem and refund me,54d616b0-7dc6-4dfb-9478-079c98da47e6,,09/08/2023 13:14,09/08/2023 13:21,09-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
d2ff70b4-2fb5-4d98-8b22-667ebfb2d518,Inbound,Order Related,Installation/demo,,f56382cb-58db-465f-aa15-e680df24ab13,,09/08/2023 14:56,09/08/2023 14:58,09-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2a6e876f-a25d-4147-9c7d-e728d7f7185c,Inbound,Cancellation,Not Needed,Pathetic is the one word that describes your customer concern ,6c76156d-1eca-4fe5-b669-6ff6bdf2e244,29/07/2023 13:01,08/08/2023 06:10,08/08/2023 06:13,08-Aug-23,CHENNAI,LifeStyle,5988,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
cba57824-78f7-4b88-b6d3-08e218672d5c,Inbound,Order Related,Installation/demo,Get lost bloody,30e4eb7f-f488-439f-a866-2d8b2f829a78,,08/08/2023 10:08,08/08/2023 10:10,08-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
9bbb2ae8-c8e7-4868-b7d3-99f517bbfae9,Inbound,Returns,Fraudulent User,,b8a009cf-5b6e-4371-9d80-31aac69f0c96,,09/08/2023 16:35,09/08/2023 16:38,09-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
132992cd-22e1-4231-90d2-4130824ad269,Inbound,Returns,Reverse Pickup Enquiry,Always happy ,04a57fe3-ae28-4491-988d-701d99ac274f,,09/08/2023 16:11,09/08/2023 16:14,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
772d248a-a2ff-428a-ad75-96e1c2ae40c4,Inbound,Returns,Reverse Pickup Enquiry,,222e4234-aafa-4851-9f46-997dfbc901f2,,09/08/2023 17:25,09/08/2023 17:27,09-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
f4e19888-e4c7-4b13-937b-8fe6c30fffe1,Inbound,Others,Call disconnected,,0a7c0efa-d7f5-43d1-a730-80f833ee6811,23/07/2023 14:19,09/08/2023 12:24,09/08/2023 18:14,09-Aug-23,SIKAR,Electronics,685,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
761dd16d-93f6-47e1-9a5e-cd0fdf560462,Inbound,Returns,Reverse Pickup Enquiry,Very helpful,4095cec3-b633-4b6f-9c36-a708b7928317,,08/08/2023 10:06,08/08/2023 12:13,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
3ceb4111-c5d6-4a29-9214-cc09d0e6ce25,Inbound,Returns,Wrong,,16ea06b3-25f4-48c2-844b-b8f69e1e5034,,08/08/2023 14:39,08/08/2023 15:13,08-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
90c4cabd-2298-442b-bc82-6c618e20f79b,Inbound,Returns,Return request,,72a31595-d8ca-42d0-a105-cbb6e1c44cc6,,08/08/2023 21:16,08/08/2023 21:20,08-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
31e2e09f-d1ee-4ff4-bd3b-c54120d0b4ea,Outcall,Payments related,Payment related Queries,,a22fea42-e4ca-47c4-90cf-665197c2785f,,09/08/2023 13:34,09/08/2023 16:29,09-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,2
5e01b7da-4798-4529-8db3-bfe83a9a54ef,Inbound,Returns,Reverse Pickup Enquiry,,6f4a0d0d-be33-4381-8050-54e10249c8a0,,09/08/2023 13:32,09/08/2023 13:36,09-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,1
49fb0b37-8934-4e10-b079-dd2dddc45c46,Inbound,Feedback,UnProfessional Behaviour,When some one is directly asking for then please connect the call immediately ,c5b09919-9035-4b97-971f-133f97449ddb,,09/08/2023 20:07,09/08/2023 20:08,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
3856f998-7808-48a7-bab4-6788191ef22b,Inbound,Returns,Reverse Pickup Enquiry,Good ,ed9df66e-0a67-4cf6-9b37-dc4921bb1e06,,08/08/2023 15:15,08/08/2023 23:20,08-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
6ba77bac-ff96-4923-9d3a-0a7406cac8db,Inbound,Order Related,Order status enquiry,My order not delivered to time,52074dfb-eba8-49bf-8fa7-dbd09b0e57bd,,08/08/2023 20:19,08/08/2023 20:30,08-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
aea3852a-c2d6-4b02-b4e5-99fc28d03740,Inbound,Returns,Technician Visit,,32a33c61-62a7-4d44-9b47-2b44bd0ccba9,,09/08/2023 11:01,09/08/2023 11:13,09-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
534c2c89-3041-403b-9228-c053fb54a915,Inbound,Returns,Reverse Pickup Enquiry,,787a5e83-6ef9-4073-aab1-8f13131fe40e,,09/08/2023 12:47,09/08/2023 12:49,09-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3dc24224-4471-46b9-80b7-e1bb56ad15b5,Inbound,Order Related,Order status enquiry,,391c2dc9-732d-48bc-8b5d-81567401c6fc,30/07/2023 16:23,07/08/2023 20:29,08/08/2023 23:41,08-Aug-23,PADRA,Home Appliences,1599,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
55acdb34-92e8-4d9b-ab87-6296260cdbca,Outcall,Returns,Fraudulent User,Very good service excellent performer ,afd7ff3d-e357-4e2d-9f16-d1b0c7a1deb6,05/08/2023 00:51,08/08/2023 00:10,08/08/2023 00:15,08-Aug-23,CHENNAI,Books & General merchandise,351,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
7e32b8ab-3f6e-4bea-ba69-5a2694a504be,Inbound,Returns,Reverse Pickup Enquiry,,dfe859c3-ad9d-4e2d-b33f-9ccc47e79c2b,,08/08/2023 09:50,08/08/2023 09:52,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
53ac0179-d66a-4c40-9f7a-917ca890f7c9,Inbound,Returns,Reverse Pickup Enquiry,No,86534e4a-da3e-4d13-9355-71c5bd1125b8,,08/08/2023 12:38,08/08/2023 12:41,08-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
5a073494-f7d3-449c-89e6-9a72bbe68527,Inbound,Order Related,Installation/demo,,40795ea2-ee82-4289-bb30-f8582cbb7dc2,,08/08/2023 19:23,08/08/2023 19:29,08-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
448bdbd4-804d-49b5-bc4b-b1f2ae1c56c2,Inbound,Returns,Reverse Pickup Enquiry,,21bf9872-63bc-426f-b986-99ae3012bd9f,,08/08/2023 23:30,09/08/2023 12:38,09-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
c5ab1f9b-a282-4724-a715-00dc65314d12,Inbound,Refund Related,Refund Enquiry,Amazing,b48b48cb-d94e-4fbf-8516-733c7b0306d4,,09/08/2023 07:53,09/08/2023 11:20,09-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
3a6d40b7-2161-4e0e-86ff-65ac20832d57,Inbound,Returns,Return request,,ef7b7fd7-4a8a-4058-a9c3-60b637f1930c,,09/08/2023 17:44,09/08/2023 17:57,09-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
95aa7d16-3051-4d38-8081-792119c1ab1e,Inbound,Refund Related,Refund Related Issues,,22a244cc-782b-4495-b492-2bcd7d737873,30/07/2023 01:03,09/08/2023 17:13,09/08/2023 17:15,09-Aug-23,INDORE,Books & General merchandise,1333,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
3ffce1a4-02cf-4335-bafa-3727586c6b0b,Inbound,Returns,Reverse Pickup Enquiry,Thanks for all customers ,9d980f0f-2459-48ed-871b-f5d8b25f9e50,,08/08/2023 16:07,09/08/2023 10:22,09-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
64dde488-e8a2-4b23-b0c3-6be7ce9346d1,Inbound,Returns,Return request,,01b428fe-d59c-4149-bb1d-4b248f136759,,08/08/2023 17:46,08/08/2023 17:51,08-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
6bfca96c-0715-478c-a416-f6f7278dd215,Email,Order Related,Installation/demo,,90f94e72-9418-42a4-bd3f-bd31d34a0eb1,,09/08/2023 10:35,09/08/2023 11:05,09-Aug-23,,,,125,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,2
70c557b3-d176-455e-9434-119128cfb062,Inbound,Returns,Reverse Pickup Enquiry,Bad,45db9352-9c73-43fd-b72c-58552f64c442,,09/08/2023 15:57,09/08/2023 16:00,09-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
dc17062f-9b22-4e78-9de1-4c5003c5ce6b,Inbound,Order Related,Installation/demo,Good customer care staaf,d58c2cb7-5ac2-4c0c-ad5c-5a21d98d3246,,09/08/2023 19:01,09/08/2023 23:19,09-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1edf0080-bf30-4ae3-8e99-7f176b1fefd8,Inbound,Returns,Reverse Pickup Enquiry,,7a7f7eed-bce9-41b0-86a5-34209d9b669b,01/08/2023 19:01,04/08/2023 18:34,08/08/2023 14:47,08-Aug-23,JALGAON,Electronics,1499,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6bd3d320-4d3e-4b77-8bee-90d1d19d6b1c,Inbound,Returns,Reverse Pickup Enquiry,,cf6694c6-2ad8-494c-b557-8714a38a7eb7,,08/08/2023 08:54,08/08/2023 10:31,08-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
39a23a32-3596-4e7f-962a-a69059870df2,Inbound,Returns,Fraudulent User,Excellent ,95b2e7f9-4caf-4077-a59b-53fb72a02d42,,09/08/2023 09:51,09/08/2023 11:46,09-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
76e07151-ad66-4c57-8e8d-529f8ccb0655,Inbound,Returns,Fraudulent User,,1e29d143-401e-424f-85b1-3f83f8d3bb28,,09/08/2023 23:41,09/08/2023 23:46,09-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
134b1eb8-1ff5-4667-81fd-65b504a46103,Inbound,Returns,Reverse Pickup Enquiry,,5eab519b-d033-406b-be11-04b82302c42f,28/07/2023 07:00,08/08/2023 07:43,08/08/2023 10:24,08-Aug-23,DUDHI,LifeStyle,425,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
6ca84d60-e0ad-4ba3-a24a-32ade7b7c570,Inbound,Returns,Reverse Pickup Enquiry,Good ,86c0e94e-483c-48ac-bb2e-2c56f84bc5d5,,08/08/2023 11:27,08/08/2023 11:33,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
32ac6025-580b-4e03-9f0e-b11ec6f8f96d,Inbound,Returns,Reverse Pickup Enquiry,,88a2482e-a1ef-45ce-b00f-3d5fb712fe7a,,08/08/2023 22:09,08/08/2023 22:12,08-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
b5cba4f0-4f6a-4251-b3cc-da7067d3c733,Inbound,Feedback,UnProfessional Behaviour,,310448a0-b570-44be-9311-3fb175cd97e9,,09/08/2023 11:28,09/08/2023 11:33,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
778d6b2a-07b0-4f7d-b5c4-0e63810b51e0,Inbound,Returns,Reverse Pickup Enquiry,,6af85f4b-f2a0-45ae-892b-0ac31308d1e5,,09/08/2023 14:26,09/08/2023 14:32,09-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
0b9e6f12-6bff-4f10-924a-bc8ef9f735f8,Inbound,Shopzilla Related,General Enquiry,Very very excellent,0781f00b-4114-4fc4-9174-f207bf4f6d05,,09/08/2023 14:53,09/08/2023 14:55,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
412de01d-df68-4951-9a74-5ab131b86d83,Inbound,Returns,Reverse Pickup Enquiry,,ad57ac81-e776-4719-aa5e-f5cefd3470ff,19/06/2023 13:32,08/08/2023 14:36,08/08/2023 15:04,08-Aug-23,NEW DELHI,LifeStyle,489,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,2
d91bc2e3-2003-4091-bbce-e24a03d8c89a,Outcall,Order Related,Order status enquiry,Nice,5885ee91-a29e-4117-9b65-6a2dcf460aa2,07/08/2023 18:57,08/08/2023 00:11,08/08/2023 10:45,08-Aug-23,BALESHWAR,Home Appliences,17490,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
41434e35-43ea-4b6c-bb21-b4fb4f6413c2,Inbound,Product Queries,Product Specific Information,,f3395663-4633-4de9-91a2-7d18823c6b8c,,08/08/2023 09:09,08/08/2023 09:11,08-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
6fb5c485-6b74-463a-a2fd-dc6edd487a65,Inbound,Feedback,UnProfessional Behaviour,,7c1c212b-28f4-421f-972d-3e6862d5200b,,09/08/2023 09:43,09/08/2023 18:07,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
f2be0e69-280a-4655-a35f-6a2f46d8a440,Inbound,Returns,Reverse Pickup Enquiry,,addad37f-fd9f-44a8-85b9-8325dccc2f7c,,09/08/2023 10:13,09/08/2023 11:14,09-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
96c029e3-cd1c-4f50-8783-0cb3a21e0870,Inbound,Returns,Reverse Pickup Enquiry,Customer service executive was very good.He listened my query very patiently.Hope my issue will be resolved soon.,49b2fd48-fe43-45e4-bc99-84db316c0ab9,,09/08/2023 14:00,09/08/2023 14:03,09-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
cc66f96d-e7eb-4214-aa41-89e6bb120dee,Inbound,Returns,Reverse Pickup Enquiry,,fde0a07c-9611-4b23-bf35-e153a65a95af,,09/08/2023 23:11,09/08/2023 23:17,09-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
20d7997b-d9d4-4fd1-9367-691e67fa924f,Email,Returns,Exchange / Replacement,Great support ,80552eff-1786-40fe-ab38-f061ad009f3f,04/08/2023 11:03,08/08/2023 14:19,08/08/2023 14:22,08-Aug-23,MOTIHARI,Mobile,9999,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
df8a9287-b0ec-441e-b05c-abe06ae73b36,Inbound,Order Related,Order status enquiry,Thankuuhh???? ,4f8a19b3-c266-46e0-81b2-36bb8d12dc82,,08/08/2023 15:32,08/08/2023 15:33,08-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
aede8a7c-da9f-4fd7-a3a9-02675b30dc19,Inbound,Returns,Reverse Pickup Enquiry,,7d85273f-a02b-4015-b5f9-2ef13503081b,,08/08/2023 17:02,08/08/2023 17:06,08-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
b0a2373e-c0a2-485b-beb6-3af5cc60f0fb,Inbound,Returns,Return request,,f0777b09-3756-4cdc-8db5-856858173200,,08/08/2023 17:16,08/08/2023 17:27,08-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
cf8de307-bb8c-4a44-85bc-dff3050fc689,Inbound,Order Related,Invoice request,,aca7762a-a6f8-456b-957a-cd255f90eeb6,,08/08/2023 18:32,08/08/2023 18:33,08-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
7d23cb07-97c3-442b-9c54-edc5541512f1,Inbound,Feedback,UnProfessional Behaviour,,ff225c32-5914-4551-8868-418ac7463e46,,08/08/2023 18:43,08/08/2023 19:51,08-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
0bc7be2f-c087-4667-a5d4-de244ff14b06,Inbound,Order Related,Invoice request,,2dd408db-9b27-4fea-b0b2-ea1f456fbf3f,,08/08/2023 19:58,08/08/2023 20:01,08-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
e4b29f89-fc77-459a-9f6d-81a729208ba0,Inbound,Returns,Missing,,64bb8496-e54c-4d86-b014-99d5dc9e8b40,,08/08/2023 20:30,08/08/2023 20:31,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a1517c3d-210e-4f91-b28c-944829a9a99e,Inbound,Order Related,Installation/demo,,94b68561-043f-4619-bfe9-3c9e6bf10f86,,09/08/2023 14:10,09/08/2023 14:14,09-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
03193a30-357f-4c80-9719-70a846d914f1,Outcall,Returns,Reverse Pickup Enquiry,Please admit person who is more literate and more polite,c9108367-957b-4f6b-9c2c-350d93fed19e,26/07/2023 18:00,08/08/2023 11:40,08/08/2023 20:07,08-Aug-23,KOZHIKODE,Home,3415,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
8fca0092-8813-4f9b-9cda-5d1d4d758722,Inbound,Returns,Wrong,"my issue didn't got resolve. I have shared twice images of the product ,but don't see any progress.Even after sharing team is asking to share images of the product again, that is really bad",4c45a0bf-04a6-43d5-a41b-a27046cbc2f7,28/07/2023 17:06,08/08/2023 08:58,08/08/2023 09:28,08-Aug-23,MUZAFFARPUR,LifeStyle,1299,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
41d7f527-4b61-4331-b3b7-c292cbc7bf3c,Inbound,Returns,Reverse Pickup Enquiry,,cf117c28-b920-456b-a3f9-d9d8176fa477,19/07/2023 16:55,09/08/2023 11:02,09/08/2023 11:21,09-Aug-23,BHINGA,LifeStyle,809,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
5f218d01-e62a-4ba2-a923-2cd61f2f644e,Inbound,Order Related,Order status enquiry,Hamko pura Santosh mila bat karnesethamkyou,d574ab2b-06b0-4872-9dfd-34ac878a8828,,08/08/2023 06:20,08/08/2023 06:21,08-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
08813eea-e920-420e-a9f4-ac40a198f3d1,Inbound,Returns,Reverse Pickup Enquiry,,890cf03c-701d-4087-b038-ac800647da80,,09/08/2023 12:31,09/08/2023 14:06,09-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
e4b1f5f4-5112-445c-bc8a-1bb11e5d51f4,Inbound,Order Related,Order status enquiry,,5dc5e5e6-acfa-4278-aa26-ca6643f1e95b,,09/08/2023 17:41,09/08/2023 18:52,09-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
c7055d0c-39b1-4af7-891c-ef986eb79914,Inbound,Returns,Fraudulent User,,4eb511d4-42a8-45d1-8e9e-c418c11f33a9,,09/08/2023 19:05,09/08/2023 19:08,09-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,4
6470d78b-6882-48ff-ba64-dbd01ce7bf50,Inbound,Returns,Wrong,,a909f6c8-af89-49a4-9b4a-a5a7a949be95,,09/08/2023 12:03,09/08/2023 18:09,09-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
1bb86ca6-0525-4cb4-8105-0004996339d6,Inbound,Returns,Reverse Pickup Enquiry,,329b59b4-09c0-428f-9d4f-8eaf133a3317,,09/08/2023 08:47,09/08/2023 10:53,09-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
984c75dd-60d3-44f0-8874-83de89f42af5,Inbound,Returns,Return request,,f062bab2-ee85-4b74-9051-6831fd27d11d,,09/08/2023 14:23,09/08/2023 14:27,09-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
f4927d0b-3948-454c-9207-30fdfb81b36d,Inbound,Returns,Return request,,9bb543f1-db86-4156-8975-006a6e8feca7,,09/08/2023 21:51,09/08/2023 21:53,09-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
2ff24d42-478a-4c30-b965-a118124d1b92,Inbound,Returns,Reverse Pickup Enquiry,All of you cheating people. First refund my 23490/-,305347bd-3b4e-4a83-b4d2-50d796919c22,19/06/2023 19:07,06/08/2023 08:23,08/08/2023 20:43,08-Aug-23,KOLKATTA,Electronics,23490,,Timothy Henry,William Park,John Smith,31-60,Morning,1
62dcd33e-c61b-4b71-b074-bff8c4c189a3,Inbound,Returns,Missing,,20d093f5-8ea5-4afa-9e62-1c8a4f17ad24,06/08/2023 15:47,07/08/2023 19:26,08/08/2023 01:22,08-Aug-23,AURANGABAD,Electronics,682,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c9d096c0-9451-4477-b9f7-e0b2d9bb6dd7,Outcall,Returns,Return request,,60cd8b94-17bb-4ca8-a825-8ab243bf5663,06/08/2023 23:03,08/08/2023 00:04,08/08/2023 07:30,08-Aug-23,BANGALORE,Books & General merchandise,288,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
318919f1-1039-4e8a-b62d-29b18bccf216,Inbound,Returns,Return request,Good ,f84421f2-6c58-4020-8f60-3eb5f9ebd36a,,09/08/2023 18:37,09/08/2023 18:41,09-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
203a53fa-0254-4f31-b616-5121e8eb7b93,Inbound,Returns,Fraudulent User,,d442dfff-6221-4372-87ea-2c4216263108,17/07/2023 10:03,08/08/2023 10:11,08/08/2023 10:12,08-Aug-23,AJMER,LifeStyle,1379,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
816e1dd3-b4e0-4a07-9276-9c0444d06c90,Inbound,Order Related,Installation/demo,,b69d281b-c075-431b-9fe8-6ccd50c857fc,,08/08/2023 09:20,08/08/2023 09:45,08-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
a426aef7-c889-4b7f-8033-d7baa1c268d0,Inbound,Order Related,Customer Requested Modifications,,55448f6d-ffb2-405f-8293-a1a92d6a9f2e,,08/08/2023 11:13,08/08/2023 11:32,08-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8875eeda-4597-42cc-b461-b88903d08d09,Inbound,Refund Related,Refund Enquiry,,ddf5c4f5-65ea-40eb-9800-ebd79688b770,,08/08/2023 14:17,08/08/2023 14:18,08-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8d68b7f0-d6ed-44ed-9d86-dfec96eebef7,Inbound,Order Related,Seller Cancelled Order,,efc2e051-fa1a-4cb6-8d1a-23b048236470,,09/08/2023 10:09,09/08/2023 10:56,09-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
a5eb0d5d-23a7-49fa-b1da-1610a293ee7a,Inbound,Returns,Return request,Excellent ,e6997fea-0f43-4f3d-b3dc-a1481590dbff,,09/08/2023 16:51,09/08/2023 16:54,09-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
4cd0344b-8919-42e6-a22e-f37b2e3605db,Email,Order Related,Delayed,,307f58b8-1993-47d1-9610-043614f95f4c,10/07/2023 14:59,09/08/2023 15:26,09/08/2023 15:27,09-Aug-23,KISHANGANJ,LifeStyle,269,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
9568bb2b-a59f-4b0c-adbf-765ece27059c,Inbound,Returns,Service Centres Related,Good job,2ee4f255-db55-462b-ac34-ee2815109cc0,,09/08/2023 17:31,09/08/2023 17:42,09-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
59035181-c788-49bc-9145-43910c0922dd,Inbound,Returns,Return request,,d13ab5a9-d218-406c-9c32-89c30d228021,,09/08/2023 20:32,09/08/2023 21:33,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
09699627-39db-4566-9aa5-403398378a6f,Inbound,Returns,Reverse Pickup Enquiry,,3b28b970-c89a-4c93-b3a2-e4c0e15203b9,15/07/2023 21:57,08/08/2023 19:20,08/08/2023 19:24,08-Aug-23,BARASAT,Home,1249,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b4a893ce-8863-4c3c-93de-5770a27fa310,Outcall,Order Related,Installation/demo,Nice to talk Shopzilla excutive ,8acfa88c-3cfd-4969-a2cb-97d0eade17dd,18/03/2023 02:41,08/08/2023 00:31,08/08/2023 00:33,08-Aug-23,RANCHI,Home Appliences,1799,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
680ce217-7b66-4d3f-871e-1b54ecd81836,Inbound,Returns,Reverse Pickup Enquiry,,de7d04b4-77a5-4c90-8de4-9654b89336e2,,08/08/2023 06:33,08/08/2023 14:34,08-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
0dd95238-84a4-4671-bf10-50c1746f2331,Inbound,Returns,Wrong,,1a922998-a67f-4f1e-99eb-9aa2c71404b3,,08/08/2023 16:47,08/08/2023 17:02,08-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,4
42074b05-b1d1-4996-a368-50a66937ead3,Inbound,Order Related,Delayed,No I am happy,dedf897c-f989-4bb9-942d-12783b529a1f,,08/08/2023 17:50,08/08/2023 17:51,08-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
c58bd6c7-2bd8-4a9e-96fa-cc0149662559,Inbound,Returns,Reverse Pickup Enquiry,Tq so much sir,d37633a4-4cc4-491e-9fb9-81efbbe61e5c,,09/08/2023 13:56,09/08/2023 14:18,09-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5615e2e5-7d0c-4dda-80d5-a20a6487a34b,Inbound,Returns,Missing,Thank you Shopzilla,156c4897-dcfe-4a26-87b8-ce8a14b7ac0d,,09/08/2023 19:34,09/08/2023 19:47,09-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
ce7afbd6-a177-46d8-84b4-c45a3e13c9c5,Inbound,Cancellation,Not Needed,,2787d06a-6e2a-4c18-80b7-54b2b0c79e68,,08/08/2023 15:39,08/08/2023 16:14,08-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
69379342-2196-46fd-adff-acb4a948d441,Outcall,Returns,Missing,,e3343b1e-1810-4d09-8f54-ab7ae2844094,,08/08/2023 21:04,08/08/2023 21:30,08-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
fe73d133-4ec7-4afc-8740-5abdbc00e244,Inbound,Order Related,Installation/demo,,e152927c-ea66-49ca-9cf2-e2e2ed76b137,,08/08/2023 23:43,09/08/2023 16:18,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
262d4988-e462-49a2-ac14-0941015740f6,Inbound,Returns,Return request,,13450072-0813-45d0-a74e-bf75d1c775ce,,08/08/2023 21:37,08/08/2023 21:39,08-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
7835534b-a992-46bf-a8ae-773dbdeea2be,Inbound,Returns,Reverse Pickup Enquiry,Please customer service is fast ,9ecad96c-95cb-4205-ad6c-5361dbd6adcb,,08/08/2023 08:17,08/08/2023 08:24,08-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a3af9211-83b2-4c07-be78-25d56b1a9d8d,Inbound,Feedback,UnProfessional Behaviour,,7c4f720d-8926-4aec-ba80-04fedf42b946,22/07/2023 12:09,08/08/2023 00:25,09/08/2023 12:31,09-Aug-23,AZAMGARH,Home,369,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
1c100271-5208-4e8f-bafe-b0bdead4f20a,Inbound,Order Related,Seller Cancelled Order,,546e7bd1-21ee-4f99-a23d-7331b3ae6c52,,08/08/2023 14:09,08/08/2023 14:16,08-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
6fdacd25-e83f-4f9a-8578-786857f6873f,Inbound,Returns,Wrong,,df7802bf-0116-4072-8369-7e73a25b012b,,08/08/2023 21:45,08/08/2023 21:49,08-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
84433a84-b444-4dab-91b8-22cc0bb6f6b5,Inbound,Returns,Return request,?? good ,f71477a8-6efd-4cfe-bf51-e769a55230f2,,09/08/2023 13:12,09/08/2023 13:30,09-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
653c5a80-ed0b-4fc7-8abb-86dc5b6cba1a,Outcall,Order Related,Installation/demo,,28659346-c87d-4ed6-ae98-2b25e70bc8ab,,09/08/2023 14:32,09/08/2023 14:34,09-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
1f4099d3-8b33-4891-b3ca-f7768ec316e1,Inbound,Returns,Fraudulent User, Miss   listened to my problem very well and solved it.Thank u so much...,0d6c0958-5519-48de-9dbc-5a8b92e81155,,09/08/2023 22:16,09/08/2023 22:22,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
b7ad77c5-f079-479b-99f6-3da925543f8c,Outcall,Payments related,Payment related Queries,Mere paise do,c43d5e38-f4de-4298-9e28-a4ff849292e9,,05/08/2023 20:16,08/08/2023 23:00,08-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
9e9df25a-eb91-4e66-be7d-728622813d34,Inbound,Refund Related,Refund Related Issues,,15c8db20-c979-477b-9b37-dd3590cb7ac7,,08/08/2023 08:04,08/08/2023 08:10,08-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
1b741c3b-1370-400c-b3f6-1183782006b8,Inbound,Product Queries,Product Specific Information,,eb097d03-d4d8-43f0-a485-b7f26135e077,,08/08/2023 09:55,08/08/2023 23:30,08-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,4
bfc3a7f5-8e4a-43b5-a9c8-f1033b4f69cb,Inbound,Order Related,Invoice request,Good a costomer support ,55f00858-b770-4cfd-b54d-3c809a490208,,08/08/2023 12:57,08/08/2023 13:05,08-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e318511c-b3dd-458d-a3a4-6389ca2b9528,Inbound,Shopzilla Related,Shopzila Premium Related,,fa224941-0d16-4094-bed2-bfb3ee148000,,08/08/2023 19:53,08/08/2023 19:55,08-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,1
47bc3349-bcb7-4eae-ad04-f35209813180,Inbound,Refund Related,Refund Enquiry,,321cb95c-c3b4-4619-8eca-69862a4cecc2,,08/08/2023 20:31,08/08/2023 20:33,08-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
25fff92b-1b65-4764-9af9-9c5f02db7a2b,Inbound,Refund Related,Refund Enquiry,,2b9234ca-ef4a-4c22-989e-caadd29dbf46,,09/08/2023 12:34,09/08/2023 12:40,09-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
45156336-0980-42cd-9293-6eb0df958ed4,Inbound,Order Related,Delayed,,c90ef9d4-e220-4749-87b2-859ff9a1bf32,,09/08/2023 12:56,09/08/2023 12:57,09-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
26a4f0b1-74c6-4fe2-a6cf-f033d8e92eed,Inbound,Shopzilla Related,General Enquiry,,ed8b985e-9792-46dc-93b5-2a0691f5a6b9,,09/08/2023 21:17,09/08/2023 21:23,09-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
20756ba7-f24c-487b-b3be-74e718770ac1,Inbound,Returns,Return request,,d7fe5af9-8899-4a12-b570-cd2769942e76,13/07/2023 14:51,09/08/2023 15:37,09/08/2023 15:38,09-Aug-23,VERAVAL,Electronics,3689,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
102277b4-021f-4bfb-be26-19b5aa07a247,Inbound,Returns,Reverse Pickup Enquiry,"Customer issue has been resolved, also proper update me to further process.",6dc804ef-067b-45f0-acd8-a2d9c50efc90,,08/08/2023 20:55,08/08/2023 20:57,08-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
a9aa1814-85c4-4500-8cef-baf1a32d4556,Inbound,Product Queries,Product Specific Information,,cf1bf56a-2e8d-4ed0-8a98-ecc460ba96d9,,08/08/2023 22:31,09/08/2023 16:40,09-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
d09e7e0e-9c60-4155-8e38-ccbc2295247b,Inbound,Feedback,UnProfessional Behaviour,,bf0fa9db-1753-4130-8c05-84cb82bbaeaf,,09/08/2023 18:09,09/08/2023 19:37,09-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4dfe9584-676f-4662-aab7-d8278dee23e3,Inbound,Returns,Reverse Pickup Enquiry,Packing products after proper checkup so that customer not get defective items.. thankyou ,09fe976b-51d6-42fd-aa33-26ba9c99ee03,,09/08/2023 20:14,09/08/2023 21:10,09-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
bbaa1904-8c6f-42f5-9052-7029a043c01f,Inbound,Returns,Reverse Pickup Enquiry,,f949b3f4-d56a-4a82-8718-27e5959b29f4,,08/08/2023 05:36,08/08/2023 07:27,08-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
1951ea17-0758-442e-83ef-520c59dfdb1c,Inbound,Returns,Reverse Pickup Enquiry,,04cabd58-a6e4-480e-a354-4d2180419931,,08/08/2023 18:02,08/08/2023 18:04,08-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
66ac718b-f419-47b1-8d49-86071db0d289,Inbound,Refund Related,COD Refund Details,The customer support executive was good and his effort to solve the issue is appreciable.,3c0cd28a-884b-46aa-abc8-e277edcb4e74,,08/08/2023 19:22,08/08/2023 22:44,08-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
ea90a807-db63-45df-8247-279de397816f,Inbound,Returns,Damaged,,b2147095-5f86-4724-a24f-8fc519517727,,08/08/2023 20:03,08/08/2023 20:06,08-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
ad8b20d4-45cd-4c30-92f6-54156985671f,Inbound,Returns,Reverse Pickup Enquiry,,41006098-4213-4169-8155-7cece6df2f29,,08/08/2023 20:06,08/08/2023 20:08,08-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
04af6bbe-0d17-4a09-b73a-078c6664c4d1,Inbound,Returns,Return request,,39781950-9dc8-4368-814f-6bdb0f2bf03e,,09/08/2023 23:53,09/08/2023 23:56,09-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
061fc951-7247-48f8-9061-c2d932a8b44c,Inbound,Order Related,Order status enquiry,,65dea15d-7023-4b03-9a85-468e4b7adb86,,09/08/2023 20:14,09/08/2023 20:20,09-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
2c3a4940-47ae-415e-8b54-f70a983f2e44,Inbound,Order Related,Order status enquiry,Good experience ,f44f20d8-197f-4f8a-ad8e-f9af42693b53,,09/08/2023 20:39,09/08/2023 20:41,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
37cb450f-ae19-4543-92da-429e4a2bfd7f,Inbound,Refund Related,Refund Related Issues,,0fa9de80-325d-4620-a2e1-41e707252435,30/07/2023 23:05,08/08/2023 10:52,08/08/2023 19:25,08-Aug-23,JAMSHEDPUR,Home Appliences,7900,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
296c5c93-6a4f-4fa5-b276-3feecfeaf636,Outcall,Returns,Return request,Call was helpful.,6a318938-1b06-4394-82d7-83a0d7c18f29,29/07/2023 22:52,09/08/2023 12:40,09/08/2023 12:43,09-Aug-23,AGRA,Electronics,868,233,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,4
fe3576d7-7fed-4179-99c2-82b9909a0a10,Inbound,Returns,Reverse Pickup Enquiry,,c31b5260-c6fc-46a5-b0ab-87c3f1eed1c2,,08/08/2023 11:44,08/08/2023 12:25,08-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2cfb5a93-f26c-4b0f-8942-b26456ab1afa,Inbound,Returns,Fraudulent User,,dc8a3c96-b21a-4588-8c34-521f6422f22e,,08/08/2023 10:46,08/08/2023 10:58,08-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
a5e248f4-3b3b-4690-ad18-63051d7c8e91,Inbound,Returns,Reverse Pickup Enquiry,Nice ,0a791c00-3546-44f3-84cf-8f2e7de954b7,,08/08/2023 16:34,08/08/2023 16:37,08-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
bb1c5395-ff02-461e-8915-c6a0cbdc7e21,Inbound,Order Related,Invoice request,,5bfb0474-11da-42ae-98fc-251ec5355a6f,,08/08/2023 20:42,08/08/2023 20:59,08-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
8fbbb29f-d465-4029-beb0-fc307c328d20,Inbound,Returns,Reverse Pickup Enquiry,Thanks sir,08ef2f7c-3759-491e-83b4-c90e8c2d90e4,,09/08/2023 12:38,09/08/2023 12:42,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
92423089-d88e-437c-a4d5-6ca1a2e6bc63,Inbound,Returns,Reverse Pickup Enquiry,,21565960-8159-4ee3-8efa-5b331c970619,,09/08/2023 19:19,09/08/2023 19:54,09-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
6fb4c9ab-e44f-4f50-8d22-7f12680551b5,Inbound,Returns,Reverse Pickup Enquiry,,97b3baab-e8d0-42bc-b5e9-7d2fbb71ac62,,09/08/2023 21:16,09/08/2023 21:41,09-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2d6e44b6-a640-4f8a-81b7-62340dd7f486,Inbound,Returns,Reverse Pickup Enquiry,Good ,6ff50dec-3d45-46f4-89ce-7d5f94478f76,25/06/2023 14:17,09/08/2023 12:23,09/08/2023 16:00,09-Aug-23,JODHPUR,Electronics,459,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
15c684c9-c3ec-4d19-908f-82106a7274c2,Email,Returns,Reverse Pickup Enquiry,  was really great in her customer focused approach. After very long I have spoken to an representative having such excellent communication skills,7367420a-d8be-4559-bc96-ac59851e02f1,,08/08/2023 20:46,08/08/2023 20:48,08-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
0a134c60-9d4c-4e6d-84d4-8e93a98cae5f,Inbound,Returns,Fraudulent User,,dac499fd-ff1f-4af6-b457-2356ada0a4bf,,09/08/2023 22:27,09/08/2023 22:29,09-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
8ad2a468-02f3-4373-95fa-4e41937e02eb,Inbound,Returns,Reverse Pickup Enquiry,Good ,788a0c3c-be3f-42ae-be35-fe489a378ed0,26/07/2023 09:53,09/08/2023 13:56,09/08/2023 14:35,09-Aug-23,MORBI,LifeStyle,332,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
58369003-38c0-4fb3-85d5-e1c4407100cb,Inbound,Order Related,Order status enquiry,,90bc1bb9-d2a8-4a0b-8090-e532d11f4628,04/08/2023 12:30,07/08/2023 23:13,09/08/2023 18:35,09-Aug-23,MANGALORE,Books & General merchandise,444,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,1
c7f4b28f-f168-4a4e-b008-42dc3afa8096,Inbound,Returns,Return request,,7944cf46-11b7-40ea-ab38-0c80d43c07ec,,09/08/2023 09:58,09/08/2023 20:21,09-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
ff1b8910-8e39-4afa-a1a8-e367d9a08633,Inbound,Returns,Wrong,,8f2846dc-ef87-48bb-aa99-de6f616e30a7,,08/08/2023 16:19,08/08/2023 16:22,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
2fb3a9c2-9116-4ac6-b054-279251e89e63,Inbound,Order Related,Delayed,,7328816b-79b3-4bd5-92e0-2d52fa801d0e,,08/08/2023 17:48,08/08/2023 17:49,08-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
67c7a8dc-f183-4eb7-8386-5c3aa5425ce5,Inbound,Returns,Return request,,b74cf7d4-01b9-40c6-8a78-0d429a2b167d,,09/08/2023 19:36,09/08/2023 19:49,09-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
3be6dc82-2846-444c-b81c-a311fdb0980b,Inbound,Product Queries,Product Specific Information,,6973c700-0708-4010-9ca1-1d4a6a229419,,09/08/2023 22:01,09/08/2023 22:02,09-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
679d6838-aad8-4cda-ad47-e6ae6efd8fbc,Outcall,Returns,Reverse Pickup Enquiry,Good ,10ac2c53-d4d5-4fd2-9c56-1ea17a426676,08/07/2023 07:39,09/08/2023 19:11,09/08/2023 19:12,09-Aug-23,SURAT,Home,399,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
6150ef38-5860-4e64-8553-6b62ea7c1ca6,Inbound,Product Queries,Product Specific Information,,4faa8146-f837-49b3-8f03-c9113c04b787,,05/08/2023 23:07,08/08/2023 10:34,08-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
95587101-069f-4d7f-b8e5-c6f890696db2,Inbound,Order Related,Priority delivery,Good response ,fb770d3e-efd5-4ac7-8530-ccbc704db3fb,04/08/2023 13:23,08/08/2023 16:41,08/08/2023 16:44,08-Aug-23,BELONIA,Books & General merchandise,725,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
aea75606-7907-4c00-95e4-b06316cfb335,Inbound,Order Related,Delayed, no solution yet,5b314cc7-5985-4f4f-9430-e8cc3732618f,,08/08/2023 05:29,08/08/2023 05:29,08-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
38a3efe9-1a2c-47e9-af27-e40291f32fb1,Inbound,Returns,Reverse Pickup Enquiry,I want to my money ,3d715c1f-e802-44a1-8014-24ffd7e42ec9,,08/08/2023 09:07,08/08/2023 09:24,08-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8ba3d912-7597-4622-bc07-6eaa613a3b1f,Inbound,Returns,Fraudulent User,??,69ae13c5-ecb1-43ab-b28d-9d64ce4b3c27,,08/08/2023 18:46,08/08/2023 18:48,08-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,4
cfd4f3b5-d836-416f-aa59-a8f635329a9f,Inbound,Product Queries,Product Specific Information,,6505495e-dd98-468c-aefb-24b150ac55c1,,08/08/2023 22:08,08/08/2023 22:11,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ce8c90ae-f57a-44f3-a7b8-8b0649caeaa2,Inbound,Order Related,Installation/demo,Very bad,904acfd0-5e62-44c7-96b0-690974300227,,09/08/2023 13:59,09/08/2023 15:08,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
c579ba9e-9958-4e5f-baed-ee1529769656,Inbound,Order Related,Installation/demo,Good job,3a694165-00e4-497d-aea9-dac246fa0a2c,,09/08/2023 17:35,09/08/2023 17:39,09-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
6fafb79a-c333-4cc3-b956-7d59b1f0f60b,Inbound,Returns,Reverse Pickup Enquiry,Refund ,b5c1c150-6508-4ba3-b9a8-58dd8034de20,,08/08/2023 09:49,08/08/2023 09:51,08-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,1
5f74c913-d78e-4db9-8ec4-2d7f7a7917eb,Inbound,Returns,Reverse Pickup Enquiry,,f11c58ef-0456-421b-8e7a-d09a9b4738e3,,09/08/2023 10:37,09/08/2023 11:45,09-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
eb6ac7f3-613c-4a6f-8a84-3ff928c021ff,Inbound,Returns,Reverse Pickup Enquiry,,7e6ebe89-7d7c-4862-af92-75a8d73ba729,,09/08/2023 20:35,09/08/2023 20:36,09-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,1
d58d1166-93a6-4894-b2e5-2d83d5715b52,Inbound,Returns,Reverse Pickup Enquiry,,13db3f3d-1dcb-4329-a2be-681d6a551246,,09/08/2023 20:58,09/08/2023 21:00,09-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
7abd66ff-d790-438c-857e-56b030bb7c6a,Inbound,Payments related,Payment related Queries,,1a474c2f-84f1-4efd-84f9-96e0a3648592,,09/08/2023 21:55,09/08/2023 21:56,09-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
809260da-89d1-428c-9bf9-b3f7e4005197,Inbound,Returns,Service Centres Related,Worst ever experience in my 10 years,2e297a8d-fa63-41eb-a501-0a8c52a893ce,03/07/2023 19:21,08/08/2023 14:12,09/08/2023 11:51,09-Aug-23,CHENNAI,Mobile,670,,Cole Moore,Emma Park,John Smith,31-60,Morning,1
b90a58e1-960d-47b7-98d2-0d4aa47f37ed,Inbound,Returns,Reverse Pickup Enquiry,,f65ef4b7-b831-41c4-a102-fc1d33f878db,04/08/2023 15:29,07/08/2023 20:34,09/08/2023 00:01,09-Aug-23,KOLKATA,Books & General merchandise,89,,Nicole Patel,William Park,John Smith,31-60,Evening,5
a3d8c3f2-581a-4eed-9421-15be001dc941,Inbound,Product Queries,Product Specific Information,Nyc,ea844ec8-934a-40ec-8723-de1331094075,,09/08/2023 22:21,09/08/2023 22:23,09-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
fa1f179c-5baa-4da4-b00e-2d20332e8c09,Inbound,Returns,Service Centres Related,,b9f72fc2-3f75-4ab7-a954-8bd2158d8be4,,09/08/2023 07:48,09/08/2023 11:05,09-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
0979fb05-c902-49c9-a609-ff81e8c5352d,Inbound,Shopzilla Related,General Enquiry,,5190c226-689d-4a8c-8004-51905b4acf48,,09/08/2023 12:39,09/08/2023 14:18,09-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
60450f47-0b42-481f-9820-4a0ea0913915,Inbound,Product Queries,Product Specific Information,,07c3f3e7-7bc1-49e7-b237-f7f9fc6ad865,,08/08/2023 08:16,08/08/2023 09:27,08-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
4480f67e-d46a-434a-a4a7-ed57dfc3c25b,Inbound,Cancellation,Not Needed,Great ,6ea22279-3b1a-46ea-b674-cd014cc90daa,,08/08/2023 13:17,08/08/2023 19:30,08-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
2d310b89-d838-4848-8fc0-8760803eb68b,Outcall,Returns,Service Centres Related,,1b8a87f6-5e63-4f95-bf87-3cebfa6de7b0,,08/08/2023 15:16,08/08/2023 15:19,08-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
a54c1130-f393-4268-8c51-3e712dea0807,Inbound,Order Related,Invoice request,,cd392ce4-0c28-471f-aa0e-0a2c10b62474,,08/08/2023 18:09,08/08/2023 18:11,08-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
bd2d4f92-7359-4050-9079-d57454a59bb8,Inbound,Order Related,Installation/demo,,7306e91c-a10f-4527-b9c9-5202d0870c59,,09/08/2023 16:08,09/08/2023 16:09,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b194bb39-c284-4325-a782-839d6aceb675,Outcall,Order Related,Order status enquiry,Responsive customer care ,bc94f9e4-d56e-47a3-8b82-e98e889c6c77,,09/08/2023 16:30,09/08/2023 16:32,09-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
04a73749-8f8b-4357-8f94-15422be8f65b,Inbound,Returns,Wrong,,be148541-0e30-4554-b43c-5fca80af4c6b,,09/08/2023 23:33,09/08/2023 23:41,09-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
e2ea4843-df08-4bcd-973b-72b51c58cded,Inbound,Returns,Wrong,,a2e04ed6-364f-432a-8b5e-810bdbf8d3e9,,09/08/2023 16:20,09/08/2023 16:22,09-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,2
1aa7a765-41ce-46a0-a379-37083fad6163,Inbound,Order Related,Installation/demo,,1273d618-0dcc-4e39-ab1f-80f2e6123595,27/07/2023 12:15,08/08/2023 11:21,08/08/2023 11:31,08-Aug-23,BIKANER,Home Appliences,1499,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
57d87658-b266-4f1d-91cd-c95054685671,Inbound,Order Related,Delayed,Delivery boy good not service your number block list your customer,87cc7be2-58e8-4958-aa17-e52ca5a9ec95,,09/08/2023 14:45,09/08/2023 14:52,09-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
31132df6-11d3-4d40-9572-58f767e68ea1,Inbound,Returns,Missing,,68c9739f-c81a-41d6-abb1-cfda4323d8bc,,09/08/2023 16:47,09/08/2023 16:48,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
7eb0917d-c56f-421e-92ca-7af68296cbcc,Inbound,Returns,Reverse Pickup Enquiry,Good,e4181f9b-510b-4c90-ac24-7d72fd65e126,,09/08/2023 17:00,09/08/2023 17:03,09-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0f02edc5-d7da-4e74-9ee4-5a5ae403759c,Inbound,Returns,Return request,,a2d4bd97-0a3b-46c0-bf2e-5dca04588768,,09/08/2023 18:15,09/08/2023 18:20,09-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
cc8c0f26-9c44-479c-9ce4-b612e741f2a9,Outcall,Payments related,Payment related Queries,,c95ed3da-ab1b-4708-830c-48dd8fdd446d,,08/08/2023 01:02,08/08/2023 01:07,08-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,3
5c34e65e-1fe6-46f0-b1fd-e0a3b14e435d,Inbound,Returns,Reverse Pickup Enquiry,,89e74381-aa74-4383-93fa-be89b676de02,,08/08/2023 06:44,08/08/2023 06:44,08-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
d75b3d95-de3a-4ed7-893c-3e95b5f2fc2f,Inbound,Order Related,Installation/demo,My watch pishicaly damage,3c919bf0-c863-48a4-a514-dfd467e4c673,,08/08/2023 11:33,08/08/2023 12:38,08-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,2
b06c7602-efd0-4e7b-833c-dfdbb723b0d4,Inbound,Returns,Service Centres Related,,c9c54357-a615-409e-b77e-b3e02bb77ced,,08/08/2023 13:58,08/08/2023 14:01,08-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
9884db4c-e622-4a5e-851b-e80b330491d1,Inbound,Returns,Reverse Pickup Enquiry,,290276b6-ee87-44ad-a6a3-c66d22ac5b45,,09/08/2023 09:58,09/08/2023 11:24,09-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
ed2e9b5c-3433-4e41-8ee5-afb8c8ca5661,Inbound,Returns,Reverse Pickup Enquiry,,e6e00049-78cb-4cee-88ac-672a2c847aee,,09/08/2023 11:20,09/08/2023 11:31,09-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a02f5268-1e41-4796-a6cb-b76d13fa58ef,Inbound,Returns,Reverse Pickup Enquiry,Worst experience I had today with you. Your executive disconnected my call abruptly when I asked him to transfer my call to his supervisor. He didn't even have a courtesy to call me back. I was given false commitment by you. I want to sue you for your lapses and my mental agony suffered by you. I need compensation for the damages done by you.,d550d3ce-a354-4db8-9d91-d8930ceb7042,16/07/2023 23:14,09/08/2023 21:22,09/08/2023 23:00,09-Aug-23,CHENNAI,LifeStyle,2447,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
da9122a0-a688-411b-8e95-a0518ae2e107,Inbound,Order Related,Order status enquiry,Worst app to order product you guys have canceled my order without my consent and now not refunding my balance,1b97cd6d-11c4-4d71-bebd-9a45204f5b33,,08/08/2023 11:35,08/08/2023 11:40,08-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
6c209b6f-2218-4fca-8da7-f6091b7924de,Inbound,Payments related,Online Payment Issues,i didn't get any complain mail and i got instant feedback mail.. so my problem didn't resolve ,b15a1d27-3726-4d2b-98c2-b19e8736fb8e,,08/08/2023 14:05,08/08/2023 14:11,08-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
9b54d593-c42e-44d1-a9fa-e935dc0873f6,Inbound,Returns,Reverse Pickup Enquiry,,5f9041c3-2cdf-4af8-ba67-4a51c5dd4b51,,09/08/2023 23:45,09/08/2023 23:46,09-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
648f4746-45e5-4651-8bbd-b2f2b0c324ff,Inbound,Returns,Reverse Pickup Enquiry,,8501ed6c-44a7-43c3-b6b9-2d7894b764bf,04/08/2023 21:18,06/08/2023 19:55,08/08/2023 17:28,08-Aug-23,ALIPORE,LifeStyle,299,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
03b302bb-f42d-4346-9414-f9d71d1ef0c0,Inbound,Refund Related,Refund Enquiry,,08cd4164-ffd8-48bc-b77d-3090c20ac192,,08/08/2023 09:32,08/08/2023 09:32,08-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
9ea08f53-ab96-43d4-b378-d7c3a475e1f8,Inbound,Order Related,Order status enquiry,"My issis still not resolved. Representatives are unable to understand the issue, they keep providing canned responces and eventually disconnect the call",38732c2d-c288-49c3-bbb2-343cddce1a2f,,08/08/2023 14:09,09/08/2023 15:49,09-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
c03e6d3f-60dd-4c26-85cd-c46d4c6dac88,Inbound,Returns,Exchange / Replacement,,6839e6ab-e98d-460d-b55f-f49bc59ec3ec,,08/08/2023 19:13,08/08/2023 19:15,08-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
f82a83ff-ed77-490e-b660-2b8325c098be,Inbound,Returns,Return request,,b53f7a96-4742-477d-b7b9-68715e85df86,03/08/2023 21:29,08/08/2023 22:44,08/08/2023 23:12,08-Aug-23,PANVEL,LifeStyle,492,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
bffa92dd-11dc-45c1-b426-350dbd5a3a5e,Inbound,Returns,Return request,,74c1f5a5-af89-4403-8bec-69d2fcb4ba85,,08/08/2023 07:43,08/08/2023 18:49,08-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
8b3ebab3-253f-4c54-9c62-b7af75073fae,Inbound,Returns,Return request,,9b171c2e-2e29-4316-a0a6-5e222a1081d1,,08/08/2023 08:54,08/08/2023 08:56,08-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
61c2d537-5306-4488-a34b-bce1662d9320,Inbound,Shopzilla Related,General Enquiry,Solved ,ef64c143-d680-4ee6-b5c5-0cee3cb27428,,08/08/2023 18:26,08/08/2023 18:33,08-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
5c7b3f5c-e390-400c-9416-f98466a9b70b,Inbound,Returns,Missing,,34d2d5a5-3e8e-4699-80a8-2c2f5a1194bf,,09/08/2023 11:12,09/08/2023 11:16,09-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
ba218ee7-0f51-406f-9146-f19f59430c84,Outcall,Returns,Reverse Pickup Enquiry,Good job and congratulations for customer support executive,d9c2a8b0-93f2-417b-8cdf-7b2cc508c983,23/04/2023 12:56,09/08/2023 17:50,09/08/2023 17:53,09-Aug-23,RAIPUR,LifeStyle,1999,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
238ac810-28f0-42eb-8791-6b7d0365ab91,Inbound,Order Related,Delayed,,27bdf005-dcfc-4a9e-8d4c-e70c440a3b42,03/08/2023 15:57,09/08/2023 21:28,09/08/2023 21:28,09-Aug-23,PUNE,Books & General merchandise,215,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
79d26ace-692e-4b5a-bf9e-7ad356aaa889,Outcall,Returns,Reverse Pickup Enquiry,,7baf09c1-283d-4ed3-83cf-a03390131d63,12/07/2023 22:31,06/08/2023 15:44,08/08/2023 15:36,08-Aug-23,SATNA,LifeStyle,3166,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
b5b85dc3-2813-4922-bdcc-acbc0e7da6d0,Outcall,Returns,Reverse Pickup Enquiry,,9f51c139-e092-4fb5-a6d6-e534b47fd40f,03/08/2023 22:24,07/08/2023 22:48,08/08/2023 21:08,08-Aug-23,ZIRAKPUR,LifeStyle,610,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,1
e5e05a9d-1831-4c05-97e2-516eb6b7f936,Inbound,Refund Related,Refund Enquiry,,e8682060-c69a-4152-a71d-79252ad04425,,08/08/2023 11:16,08/08/2023 11:20,08-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
9710d871-e209-440a-8be7-f2daa796cdfd,Inbound,Order Related,Order status enquiry,,e4b60a92-8feb-4e93-b927-7d52aaf0ba3a,,08/08/2023 18:39,08/08/2023 18:40,08-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a3ab73e5-d476-4969-971e-d42ea166e2b0,Inbound,Returns,Fraudulent User,Good experience ?? love to shopping with Shopzilla,d7e6384f-a99a-44f4-8b72-93101c48d003,,08/08/2023 17:48,08/08/2023 17:58,08-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
658f7406-874c-45ad-ad78-c663472a31e0,Inbound,Returns,Reverse Pickup Enquiry,Good,8719cb6f-29ee-488f-91ce-43158a098e60,,08/08/2023 19:40,08/08/2023 19:54,08-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
a1bb00fa-82e5-47d5-ba2a-4f50a60b009a,Inbound,Returns,Reverse Pickup Enquiry,??????,f3b8343b-3047-46ad-9d6f-311be6e869bb,,09/08/2023 15:02,09/08/2023 15:07,09-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
56c23906-1ed0-48e6-90ce-81c18f19b5bd,Inbound,Returns,Return request,,9e46d40f-94a3-4c7c-8385-955e1753f84c,,09/08/2023 22:18,09/08/2023 22:19,09-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
e3d0161e-6e92-47cf-91c6-6ef8602c7abc,Outcall,Returns,Return request,,1f8533a5-59a9-4c24-89a1-65a7ff273f9f,01/08/2023 11:47,08/08/2023 00:05,08/08/2023 00:06,08-Aug-23,KARKALA,Electronics,1799,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
437bde18-2502-451a-837e-e8533610b646,Inbound,Product Queries,Product Specific Information,,21a8ee95-4853-4061-9c27-1fb46859d626,,08/08/2023 09:10,08/08/2023 14:46,08-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
59b9e726-e550-412e-bf8f-29bf9b83c5f2,Inbound,Order Related,Priority delivery,,9f528a49-68d6-44a8-a97c-186fd42ed0cb,,08/08/2023 18:35,08/08/2023 18:37,08-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,1
4a7b8adb-1a91-49c7-950c-047538f863f5,Email,Returns,Fraudulent User,Stop scamming people you fraud company ,a3b83d1f-e185-491f-81eb-9123d1e0e103,28/07/2023 21:28,08/08/2023 13:21,08/08/2023 13:38,08-Aug-23,NEW DELHI,LifeStyle,2339,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
6de0646c-3092-495f-a3a2-d8fa3f111418,Inbound,Cancellation,Not Needed,,4ff6cef4-543a-4b99-af73-f5e49495f2e6,06/08/2023 00:11,08/08/2023 09:46,08/08/2023 09:53,08-Aug-23,HYDERABAD,Electronics,1799,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
9c8ec22e-e097-4138-bc4d-26edcc3e014c,Inbound,Returns,Reverse Pickup Enquiry,Thanks for giving me support for refund and return. ,c0424829-b0d3-4cf2-abda-61d8bea25c51,,08/08/2023 09:53,08/08/2023 09:55,08-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,4
be104267-9875-4591-a439-61ad571b4da4,Outcall,Returns,Return request,"Please contact with dealer who send wrong product and take action, so that your customer will not suffer.",f71a5241-d02d-4360-b17d-3795ff0ecbcc,,08/08/2023 12:19,08/08/2023 12:22,08-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
78d15b89-3932-475e-a99b-b3d56d557443,Outcall,Cancellation,Return cancellation,,2b11401c-1ef7-48ee-a727-edde9156f7ad,,08/08/2023 15:01,08/08/2023 15:38,08-Aug-23,,,,420,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
37b2381c-ce6a-4931-8334-a5d47256918e,Inbound,Returns,Return request,She provided wrong info.. but appreciated the help!!THANKYOU Shopzilla..,51707725-b339-4f31-986c-0eca16ae30d1,,08/08/2023 20:42,09/08/2023 22:23,09-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
351f886d-841e-47f1-ae02-6f4bb2b074ab,Inbound,Order Related,Priority delivery,Thanks ,ba1cce10-aed4-495c-b588-56f23ad333fa,,08/08/2023 21:32,09/08/2023 00:56,09-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
b8214949-684a-40fe-bb29-bab1b0f5a243,Inbound,Order Related,Delayed,disconnect the call after listening to the whole problem ,87d356a5-2cea-48e1-ab4f-97c31c80e74d,,09/08/2023 16:29,09/08/2023 16:31,09-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,4
9d281d6f-24a2-4dff-81c9-d066ac418192,Inbound,Order Related,Delayed,one of the worst service i really ,df5e7910-f8a4-462f-8bdb-2b351468ccbc,29/07/2023 15:21,09/08/2023 13:26,09/08/2023 16:33,09-Aug-23,RAIPUR,Mobile,32999,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
4fe964c7-f72b-4635-86c7-c13c20fcdbbe,Inbound,Returns,Reverse Pickup Enquiry,Kindly check product before sending it customer,de4921f7-1ce3-4649-a4ef-b016ea74e5c5,,08/08/2023 20:03,08/08/2023 20:05,08-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
a0adb091-37e5-481b-93f3-79f4823ef130,Inbound,Refund Related,Refund Enquiry,,f86c5e57-338c-4d0b-8f14-2f980c21e7fd,,09/08/2023 20:08,09/08/2023 20:15,09-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
04bfe09c-b0f1-4607-a135-2e3962352471,Inbound,Returns,Reverse Pickup Enquiry,thank you ,8d75e047-d83b-4eba-917f-91a58d16068e,,08/08/2023 11:14,08/08/2023 11:16,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
d0c734c8-2b40-45eb-a7cf-f2288bdb3576,Inbound,Returns,Technician Visit,All good,d5d3776d-7716-4d69-8cee-2d43ad32c858,,08/08/2023 19:39,08/08/2023 19:43,08-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
84582463-d2ba-4d15-990e-e8f9066883ba,Inbound,Returns,Reverse Pickup Enquiry,Very very nice talking so I am agree with you because of I am very relax,a2c64489-4cde-4b50-8f36-55a165a6757b,21/05/2023 15:09,08/08/2023 10:32,08/08/2023 10:48,08-Aug-23,JHANSI,Home Appliences,899,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
4a3ddcee-d56f-47f2-bf15-958fc7698bc3,Inbound,Order Related,Order status enquiry,,b25f21f0-56aa-4d7c-a7c5-24df604d72ae,,08/08/2023 23:46,09/08/2023 13:53,09-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
71fba3d2-b962-4454-ac1f-a306d31fefc4,Inbound,Order Related,Order status enquiry,,72f52a2f-d8e0-41a7-b897-1104ed9c2dd7,,09/08/2023 08:55,09/08/2023 20:53,09-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7a1b894e-d84a-4440-92fd-b496456bc2d4,Outcall,Order Related,Installation/demo,,72ad1d57-e7c0-42e8-a0ba-c5e9e0d150be,,09/08/2023 14:22,09/08/2023 16:54,09-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
d0b73981-94cd-4202-83a6-ad9a368eebf5,Inbound,Refund Related,Refund Enquiry,Nice job,92147fa6-570d-4d0b-aa54-709b502db3d2,,09/08/2023 15:04,09/08/2023 15:18,09-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
6b0482f5-f0e0-423f-8cee-e1a53e79e451,Inbound,Returns,Return request,This needs to be delivered in a single go. But I am facing issue to wait for my another replacement.,d10e6bd6-c1f5-416c-aa5f-0965418828bc,,09/08/2023 15:57,09/08/2023 16:00,09-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fc066b00-71f5-401a-afdb-37f672bdf4ea,Inbound,Feedback,UnProfessional Behaviour,I am happy to talk to   ,920995d0-112f-45ab-b851-c6b6dab119ab,28/07/2023 14:58,08/08/2023 20:22,08/08/2023 20:28,08-Aug-23,FARIDABAD,Mobile,32999,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
3f469433-18bb-493d-9df5-abc7756e4024,Inbound,Cancellation,Not Needed,Good ??,ec37ec8b-f8e0-4128-a360-e6f32e84efa5,01/08/2023 11:20,08/08/2023 12:36,08/08/2023 12:39,08-Aug-23,WEST DINAJPUR,LifeStyle,745,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
111aa7cb-95a4-4343-a22b-7efc9e691f42,Inbound,Product Queries,Life Insurance,Good,9ecab8c9-b8ae-499a-a3d4-4ffefae0b018,,08/08/2023 17:38,08/08/2023 17:51,08-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
26f646af-1dee-4993-afa3-92adf6528e98,Inbound,Order Related,Order status enquiry,,ec2657fe-4571-4dab-8683-021a85e710d2,,09/08/2023 19:33,09/08/2023 21:28,09-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,2
df594697-d018-44de-9448-8a156590e1bd,Inbound,Returns,Fraudulent User,Good,90ebb844-7458-4cba-9260-dc516118dc82,02/08/2023 21:00,07/08/2023 14:50,08/08/2023 11:32,08-Aug-23,BHAGALPUR,Books & General merchandise,60,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
46955847-36b0-4353-9044-ac08ab445860,Inbound,Payments related,Payment related Queries,,1cd830cb-9e2e-4e1e-897d-b76cc6fae42a,,08/08/2023 18:06,08/08/2023 18:15,08-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
770f7a9d-5b16-414d-b141-7a82d459ec31,Outcall,Returns,Fraudulent User,.,82f15150-deba-4cb4-88d7-5ab13b28f3c6,,08/08/2023 19:57,08/08/2023 19:59,08-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
181dccea-486d-487e-8d85-5b864fbea421,Inbound,Returns,Reverse Pickup Enquiry,,4c6b6430-306a-4dfc-9af4-01f3279dcf1f,,09/08/2023 10:41,09/08/2023 16:02,09-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
41ff91c5-8f3a-4c2e-8c79-cbd3239f77fc,Inbound,Order Related,Installation/demo,Please check your delivery team and update them to not provide false information to customer just to deliver the product. I am facing this problem became Shopzilla delivery executive give false information and give damage product to me and told me that I will get discount of 15-20% just take this damage product. This is simple fraud case with customer.,5c32c630-6863-4708-8328-cafe3cd40fc6,,09/08/2023 21:43,09/08/2023 21:57,09-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
9317ba73-7580-45ac-9d64-aab41af349e7,Inbound,Returns,Fraudulent User,,56a5f883-8fbe-4759-8b84-dee2d59973eb,26/07/2023 09:09,08/08/2023 12:11,08/08/2023 12:49,08-Aug-23,BHUBAN,Home Appliences,25990,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
6b81b951-16a8-4314-beaa-7d7ce43decf1,Inbound,Returns,Service Centres Related,Previous agnet failed to check my profut,6baeda9d-c15f-4e87-b7b5-7dd77202f05a,,08/08/2023 11:27,08/08/2023 11:28,08-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
87eb16e8-ba13-40ec-9638-2bda1d74b2a4,Inbound,Feedback,UnProfessional Behaviour,,f17862e4-d3b1-4bc7-94bf-ba696747ddc0,,08/08/2023 16:56,08/08/2023 16:57,08-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
398308f0-893a-4e1c-bee9-a300ee9a6fa1,Inbound,Order Related,Installation/demo,your sellers are cheat warranty disputes ,37f9b263-0db6-4548-82ab-2838203d3163,,08/08/2023 17:33,08/08/2023 23:06,08-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,3
ab17133d-daa8-410e-a784-f5bef71f5dd3,Email,Refund Related,Refund Enquiry,,973cbb3a-4bc3-404b-990f-f8fff4f01338,,09/08/2023 20:14,09/08/2023 20:32,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
6ef4db4e-31a9-4b73-9363-321c740e8ae7,Inbound,Returns,Reverse Pickup Enquiry,,4578254d-6f05-48a4-aa4b-05238736373e,04/07/2023 14:04,07/08/2023 21:34,08/08/2023 22:06,08-Aug-23,MUMBAI,LifeStyle,299,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,3
06388d88-d61b-40b2-91b4-77a5c97b545f,Inbound,Refund Related,Refund Enquiry,Good person,9705d9b0-3397-4754-9973-9471dce8f4c3,02/08/2023 16:39,08/08/2023 19:04,08/08/2023 19:10,08-Aug-23,NALAGARH,Books & General merchandise,142,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
38e36e2a-3029-4e2c-8f9f-ccbc2c4b47cf,Inbound,Returns,Service Centres Related,,06cdb798-506f-4962-a3d6-4baaea7a119e,12/10/2022 16:34,07/08/2023 11:30,08/08/2023 14:44,08-Aug-23,GOLA GOKARANNATH,Electronics,449,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
62bcd8cc-1691-4b9d-925b-c577789f8c37,Outcall,Payments related,Payment related Queries,,f1389efe-d394-4865-8dc0-92738f892188,,08/08/2023 00:20,08/08/2023 00:27,08-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
a9c91b28-1908-427b-9706-be8122dbf295,Inbound,Returns,Reverse Pickup Enquiry,,ab531c04-92de-4923-8300-1f8c006710f9,,08/08/2023 10:37,08/08/2023 10:39,08-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
28f68b0f-4a6a-4538-829e-a9cbbc6fd31a,Inbound,Returns,Return request,,44e390c6-fd16-4c1c-b033-a1fcc22cef4e,,08/08/2023 11:13,08/08/2023 15:49,08-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
806c333a-a618-47c3-95cd-0a2c0877f0d9,Inbound,Shopzilla Related,General Enquiry,Right delivery on time ,346b65de-7a3d-4bf9-b004-0529b3c99296,,09/08/2023 08:35,09/08/2023 22:04,09-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
1052a87b-9275-4d9a-87cc-0e47758edf55,Inbound,Feedback,UnProfessional Behaviour,,41558a5a-fe4f-4e4a-98df-a3d6cf4af774,,08/08/2023 20:28,08/08/2023 21:20,08-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
bf8947a2-9a5e-4bac-bc5a-c1417ccac1e9,Inbound,Returns,Reverse Pickup Enquiry,Good,d1e312c9-15e1-4aba-9202-48da2847018d,,09/08/2023 11:15,09/08/2023 13:07,09-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
0f65d0a0-4020-43d8-b341-2c36d4770891,Inbound,Order Related,Order status enquiry,Good job ,fc98854b-056f-46d5-9c4f-c93c487124ec,,09/08/2023 20:36,09/08/2023 20:38,09-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a93f2739-66b2-4466-804d-a426a115cce6,Inbound,Returns,Wrong,Ver,5b0cee1d-8487-4668-a0b5-eab436de5b61,24/07/2023 11:28,06/08/2023 09:53,09/08/2023 10:26,09-Aug-23,BHAGALPUR,LifeStyle,1999,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
67875485-44f7-4338-b1e9-f025c1594bda,Inbound,Returns,Reverse Pickup Enquiry,,92e3b97a-3aff-4fd9-a7e2-c204f13f5cc9,31/07/2023 16:18,07/08/2023 21:45,08/08/2023 09:27,08-Aug-23,CHAMARAJANAGAR,Books & General merchandise,295,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
329fd81b-2783-48ef-875c-7afc1a6084ad,Inbound,Refund Related,Refund Related Issues,Good understanding ,cf7026a7-f44d-47f6-b05b-89ec20d4098c,,08/08/2023 18:40,08/08/2023 18:46,08-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
6e56c73b-a150-465d-8831-8f5b980b04b7,Inbound,Returns,Return request,,4bfd3271-f8ed-4bbd-8b2a-c56751be6cf0,,09/08/2023 14:16,09/08/2023 14:19,09-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,4
67d8a341-e21e-42ca-a1a9-2cc6da27f45d,Outcall,Returns,Reverse Pickup Enquiry,,e31dc64c-c2fd-44a2-8343-7fd3bd5044c1,,09/08/2023 17:16,09/08/2023 17:18,09-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
c82a9032-38e1-405e-9e7f-114b53d1b6fa,Inbound,Returns,Missing,Shopzilla is already very helpful and productive care. Thanks,104ac129-cce1-4534-90cc-df278ea28254,,09/08/2023 20:52,09/08/2023 20:56,09-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
169b21a7-4fff-4e6d-9a1d-990d66560f0f,Inbound,Cancellation,Not Needed,,4cc2525f-f764-4240-b8ef-c576d6034e1a,03/08/2023 23:17,08/08/2023 17:47,08/08/2023 17:59,08-Aug-23,NEW DELHI,Electronics,38490,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
2b3bf081-41ee-41fc-8568-0540e3ef0899,Inbound,Order Related,Priority delivery,,bbc98ab6-3d95-425b-ab18-16986b8fccdd,02/08/2023 20:23,09/08/2023 21:53,09/08/2023 21:53,09-Aug-23,BANKURA,LifeStyle,229,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f5e93ee1-d395-485e-884b-e2eeb3ab5c74,Inbound,Returns,Return request,,3732eff7-db48-4620-aa72-067f68709cc9,,08/08/2023 08:10,08/08/2023 08:12,08-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
e0378e2e-02e0-4f92-9fc2-6f14da8570fe,Inbound,Order Related,Invoice request,,8620f9c4-722a-4ff6-b6f2-94d2957abae2,,09/08/2023 16:43,09/08/2023 16:51,09-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
2f884b90-e99c-476b-9f7c-76e5d0fadaf3,Inbound,Returns,Return request,It's awesome,bb7f9844-85fa-4140-a086-e3965d1e8418,,09/08/2023 22:01,09/08/2023 22:02,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
5542c08a-9315-4a24-b366-11611e9b899e,Inbound,Returns,Return request,,9fc7220a-007e-43c9-b229-d614e0fc4e90,30/07/2023 22:09,08/08/2023 11:26,08/08/2023 11:28,08-Aug-23,NEW DELHI,Home,176,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
11e4d3d2-9691-4b0f-8ba2-f68f7421557d,Inbound,Order Related,Delayed,Call centre exec are bound by process. Process flow is rubbish. Agent is only laughing as they do not have other option in the system. Order not delivered and three days i heard wait till tomorrow.,802482a1-ff01-429b-a94c-fd8ebfbf5691,04/08/2023 00:19,08/08/2023 16:06,08/08/2023 21:30,08-Aug-23,KOLKATA,Mobile,32999,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
a722fc0d-d989-4ab0-98db-064dd363624d,Inbound,Order Related,Delayed,This senior executive could not listen to my voice. Please fix her system. She just kept the call on hold. Even the work environment around her was disturbing with loud background music of songs and TV series playing. ,fe33a20e-b410-4eb4-a68e-fc0d6186124b,30/07/2023 09:09,08/08/2023 10:09,08/08/2023 10:26,08-Aug-23,PUNE,LifeStyle,3172,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
faed95bf-a1a6-484f-9181-e3d45772e1da,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,c7297224-442d-4724-b09c-f2a1a066d785,,08/08/2023 11:25,08/08/2023 12:08,08-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
6b2db123-e2b9-470a-bf63-73b5a5ebb42b,Inbound,Returns,Reverse Pickup Enquiry,Veri good ,3f498c49-b139-4405-baa7-a2d7dac15338,,08/08/2023 15:40,08/08/2023 16:25,08-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
6a0824c7-c875-4ad5-afa7-d214cf3f5bb8,Inbound,Returns,Reverse Pickup Enquiry,,b807318e-992a-42ed-808e-f579a9fd03ad,,08/08/2023 19:24,08/08/2023 19:36,08-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
a085b2d4-964e-452d-a343-09289ee3a656,Inbound,Order Related,Delayed,,25903dfc-b63e-440b-a5f9-324626a17e9f,,09/08/2023 13:14,09/08/2023 13:29,09-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
3060a7c4-a5f2-4d56-bd35-cba8b405b2ac,Outcall,Returns,Reverse Pickup Enquiry,,07a3bb60-7fd2-4fa2-b09c-158a3b00cfe0,,09/08/2023 12:48,09/08/2023 12:49,09-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,2
348df6cb-22a2-49e7-9594-11b6740ec936,Inbound,Refund Related,Refund Enquiry,,f83ce401-89e3-4e1e-b5bc-95a054cd9f1a,,09/08/2023 14:51,09/08/2023 15:08,09-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
76b6b79f-c8d2-4a4a-931f-0057a4f7a3a6,Inbound,Returns,Reverse Pickup Enquiry,"Respected sir I was ordered the products of contour plus blood glucose testing strips two boxes of 2\u00D725 strips per box cost of ? 1670/-  ( order ) but I was received free sample of ten boxes of 10 strips per box that is also expired on 29-02-2024  , how can I use those strips within short period of time.  I made request to exchange and today I have received the replacement items but that was also the same free sample of ten boxes of 10 strips per box  expired on 29-02-2024 again. This is for your kind information and please do the needful. Thanking you",a7ef4444-6137-4fd6-b5dc-8cecf94d23ef,,09/08/2023 13:13,09/08/2023 13:23,09-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
4e14b989-6a85-4714-b25b-f5e612259c7e,Outcall,Returns,Reverse Pickup Enquiry,,0b5b69b9-8e1e-4e15-8a91-aa3bc10ef381,,09/08/2023 19:17,09/08/2023 20:06,09-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
df66af64-4d9b-4e7d-8e44-4e31866de6d1,Outcall,Returns,Reverse Pickup Enquiry,My issue haven't been resolved yet I am suffering from last 2 monthsSo. Now I am sure that Shopzilla is not able to provide any resolution regarding my order I will take some legal actions at Shopzilla of scam with its valuable customer this is not fare I will show everything  to court.... Because the Shopzilla or Shopzilla team is not able to provide any justice to his valuable customers ???????? I am so much disappointed with your kind information...... ,69f9a4bf-783e-4ad2-9800-48a3b698eafd,,09/08/2023 21:22,09/08/2023 21:24,09-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
a0f7ca30-38b4-4ab8-89a3-3f6ba452b86b,Inbound,Returns,Return request,Overall it's a good experience..thanks to the costumer support team,6c8ad19d-cece-4363-8653-50b7ea60c44f,,08/08/2023 08:37,08/08/2023 08:42,08-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
28248ab0-f176-4dbe-b629-8dba256ac3b8,Inbound,Order Related,Priority delivery,,e7f2d84e-fde7-44f8-b435-42b9c5e34827,,08/08/2023 13:56,08/08/2023 14:37,08-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
32d92d40-a5b7-494f-bfa1-1d9026080839,Outcall,Returns,Fraudulent User,,9ca86af1-3afe-42e4-ae79-5208a92ae4d2,,09/08/2023 14:25,09/08/2023 14:43,09-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
1e68bb1e-b1f5-44df-8b4b-66c13a14e50a,Inbound,Returns,Reverse Pickup Enquiry,,382933ab-4ae8-4986-b1a6-7573f972aa38,,09/08/2023 23:18,09/08/2023 23:22,09-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
cd6eecb1-3027-4c3f-971d-2c9373ce12a1,Inbound,Returns,Fraudulent User,,294e5042-75a4-4e1f-abe1-795ba0a456c8,,08/08/2023 14:37,08/08/2023 14:43,08-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
54d27ad2-85fd-4ef5-accc-4bee59aaba49,Inbound,Order Related,Installation/demo,,2e82d8b4-5b52-4f26-a1cc-d6a9ec5142a4,,08/08/2023 19:28,08/08/2023 22:24,08-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
bd7e8322-3c37-4006-8718-4ed00d77493a,Inbound,Order Related,Order status enquiry,,a9e97847-2538-41f9-bcf8-890b724eb69d,,09/08/2023 08:29,09/08/2023 21:11,09-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
2afaff0e-bf49-4124-acda-220f2c974551,Inbound,Order Related,Order status enquiry,Coustomer is your God.,bbc34005-b194-4ee5-baa9-c5290f12e225,,09/08/2023 12:52,09/08/2023 12:54,09-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
476c35c6-1829-40c2-ac90-36472d41c35a,Inbound,Returns,Fraudulent User,,06e103fa-6f8e-4153-919c-860c7a8ae866,23/07/2023 10:58,08/08/2023 20:21,09/08/2023 00:09,09-Aug-23,KIRATPUR,Books & General merchandise,569,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,3
4af1fc18-15d7-4825-a1c3-7cff7b184b35,Inbound,Returns,Return request,,2dc4cd2c-c2fd-42b0-b048-7f47521f5788,19/07/2023 17:00,08/08/2023 14:50,08/08/2023 20:33,08-Aug-23,BIJAPUR,Furniture,10999,,James Williams,Brayden Wong,John Smith,>90,Evening,5
6a1ca7d6-235d-4809-afde-b95ae5408d03,Inbound,Returns,Reverse Pickup Enquiry,,ea432a32-cff3-4a74-9c7e-16b14717a56e,22/07/2023 20:36,09/08/2023 10:41,09/08/2023 11:12,09-Aug-23,BAGHPAT,LifeStyle,1249,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
d97fc825-141e-4f23-a366-c32c903bbc55,Inbound,Returns,Fraudulent User,,1cbfa1d7-d1e3-4c78-ac3e-95070227c9a5,05/08/2023 18:19,09/08/2023 17:44,09/08/2023 17:56,09-Aug-23,SANAND,Books & General merchandise,112,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
c9e2c162-c05d-4cfa-8cc2-1475e9b08728,Inbound,Returns,Reverse Pickup Enquiry,,75b8acf2-b6cf-4b0d-a7e7-6124f8ba28f5,,08/08/2023 10:40,08/08/2023 14:10,08-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
fc37b939-b308-4261-ba67-13a0ef696b18,Inbound,Order Related,Order status enquiry,,4bd61baf-e015-46d8-97cd-c3609f94ed27,,08/08/2023 14:14,09/08/2023 10:29,09-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
7f69a5b1-03e4-4ff4-b025-a6f7130f540e,Inbound,Order Related,Installation/demo,,de170ece-e7c5-4055-b9fb-bdc80da6d6a6,,08/08/2023 15:04,08/08/2023 15:08,08-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,3
1ff1acab-6e36-4acc-954f-004d7c9478d8,Inbound,Refund Related,Refund Enquiry,Worst App Doesn't Recommended At all ????,9d6fe3ed-38fa-47a0-8edb-732e11841c38,,08/08/2023 16:26,08/08/2023 19:25,08-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
7c508a75-dc0b-4eea-b7d5-00b9dd812197,Inbound,Returns,Wrong,,a47846f4-a41f-47a3-bc23-318009a3047a,,08/08/2023 22:43,08/08/2023 22:48,08-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
35743d58-b66a-4bab-ab6e-bb8630a14e5f,Inbound,Order Related,Delayed,product not delivered but in Shopzilla application its showing delivered. ,efd4fc64-ad2e-47c8-bff0-7221c2121374,,09/08/2023 08:02,09/08/2023 11:33,09-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,1
f65eb99f-4f5d-4c1f-a8eb-c4c5f0df17e0,Inbound,Refund Related,Refund Enquiry,Thank you,5f35b02e-c473-4686-96d7-5334ff46874d,07/08/2023 17:34,08/08/2023 07:59,08/08/2023 08:08,08-Aug-23,CHATRAPUR,Furniture,5985,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
f2f7a1a1-9deb-4fa2-bb97-1347cbc1120b,Inbound,Returns,Reverse Pickup Enquiry,Very good costumer service ,b6db94d2-2925-4bec-b433-b76ad9877bc0,,08/08/2023 17:06,08/08/2023 17:08,08-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d0a3cec5-c373-41ea-9a3f-ed79d3cb6f75,Inbound,Returns,Reverse Pickup Enquiry,,1e39c22e-5d87-4d5c-9dae-3be289884553,,09/08/2023 13:16,09/08/2023 13:30,09-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
79a9f3c9-e3ea-4798-bc25-2222865b3d2d,Outcall,Order Related,Priority delivery,,edaafe31-6cbf-48de-8083-d488c26a9d7b,06/08/2023 22:22,09/08/2023 21:49,09/08/2023 22:39,09-Aug-23,JAIPUR,Electronics,34990,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
314ad843-ee4c-46a1-979e-9546d01e9c7b,Inbound,Returns,Missing,Everything looks good,485e910d-c830-4a9a-84a9-d222d2f7c60b,01/08/2023 00:58,07/08/2023 17:52,08/08/2023 11:38,08-Aug-23,KOLKATTA,Home,199,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
628d2d94-772f-4ca4-ba5e-23fbdbc59ead,Inbound,Returns,Exchange / Replacement,,1ac695f9-273d-44e3-80be-0408809a57a6,,08/08/2023 14:26,08/08/2023 14:32,08-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
2f4d92e8-a1ae-494e-91ad-bfd9c7c1c0d0,Inbound,Returns,Fraudulent User,,84e87482-a02a-4593-865e-d7ef39d7b663,,08/08/2023 19:43,08/08/2023 20:20,08-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
0a45a48d-552f-4cb0-a718-0bd5df4a8258,Inbound,Order Related,Delayed,,bc27d4b3-0f03-441f-a4c0-aba10af6e868,,09/08/2023 14:09,09/08/2023 22:09,09-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
17b5a8a1-2950-4769-92eb-49e368eb4e5e,Inbound,Returns,Reverse Pickup Enquiry,,0fd87c5f-f702-469e-b666-8453f5ddcabb,,09/08/2023 22:12,09/08/2023 23:33,09-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
e452daaa-c9ba-45f2-b09e-732077257cb3,Outcall,Returns,Reverse Pickup Enquiry,As i am facing issue with the return since last 3 to 4 weeks but Shopzilla don't bother to solve my problem ,23cc62ae-fbe3-4957-a7ed-d66d55489830,13/07/2023 21:10,07/08/2023 20:37,08/08/2023 10:07,08-Aug-23,MUMBAI,Home Appliences,15999,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
bad92874-ad28-45fb-8fd1-a5a1576e5abb,Inbound,Returns,Return request,,0c77da39-4d97-41cd-b8df-b2f3a4963c91,,08/08/2023 12:53,08/08/2023 12:59,08-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,4
682d3c69-acc9-485e-85c6-c2fa689f700f,Inbound,Returns,Wrong,,6e3de473-fb39-42f5-9630-d68b5b218dd8,16/07/2023 19:06,07/08/2023 12:32,09/08/2023 14:51,09-Aug-23,BHOPAL,Home Appliences,5940,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
1f107553-7ca5-4ca8-864e-47e7bf137af7,Inbound,Cancellation,Not Needed,Thank you so much,cfc83dce-0093-4181-b311-03ebfcedf5a7,07/08/2023 00:44,07/08/2023 23:14,08/08/2023 12:27,08-Aug-23,KOLKATA,Mobile,8499,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
1e97c657-334d-41c1-8845-4f753f3fc86e,Inbound,Order Related,Order status enquiry,Good ,96eea31b-0071-4744-b9d3-87679ed03376,,09/08/2023 16:53,09/08/2023 17:11,09-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9d8b87cf-abcc-47da-8595-776f07c1c3de,Inbound,Returns,Reverse Pickup Enquiry,,963b742b-c9bb-4c59-a8da-d8c801334f18,,09/08/2023 19:55,09/08/2023 19:57,09-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
1cc3581f-f885-48d7-8406-1747431a9c1d,Inbound,Returns,Wrong,,8ccac9e4-f9e0-443d-918b-e783c4bb2d5a,,09/08/2023 21:51,09/08/2023 21:55,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
a851d42a-1e06-4a5e-8293-bc634d727ebe,Inbound,Order Related,Delayed,,ac0e1dd3-f84f-4cf2-bed6-855eaed9619b,04/08/2023 00:35,06/08/2023 19:51,08/08/2023 10:47,08-Aug-23,BANGALORE,Electronics,40990,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,3
e2d49633-d6ee-42a7-b9ad-1ba9394c6fc3,Inbound,Returns,Fraudulent User,,bbb1accc-4331-431e-8c63-6b4e1143e137,,08/08/2023 20:12,08/08/2023 20:27,08-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
68087c90-38f1-412e-b31d-d82c11d284f1,Inbound,Returns,Reverse Pickup Enquiry,Understanding person.,a4e28114-c149-4a34-a228-bf2129407261,,08/08/2023 20:21,08/08/2023 20:30,08-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,3
f8c44a62-0fd6-4cc6-96ee-baa2b0ea2688,Inbound,Returns,Fraudulent User,Shopzilla Grocery should send actial items and quantity to their customers because customer pays for the product only to get them properly. But there is no effort to enhance the service. It occurs customer harrasment. ,021cfbbb-f3b1-4d22-a076-e345fcef13f9,,09/08/2023 12:30,09/08/2023 13:06,09-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
1f1d0ceb-f890-4298-ae72-8aafd40020f8,Inbound,Returns,Missing,Good,50fd46ef-ce12-402a-9dc4-1581c1679eca,,09/08/2023 20:29,09/08/2023 20:37,09-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
65b6eb35-99fd-4926-8811-275658aeb781,Inbound,Cancellation,Not Needed,,537675f5-7211-4429-b98b-a7cef1ed6900,03/08/2023 19:38,08/08/2023 06:40,08/08/2023 06:47,08-Aug-23,HYDERABAD,Electronics,3099,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
07b9573c-a5a0-45df-9433-0ce240d92d78,Inbound,Returns,Return request,,fc7afa72-dd08-4a27-831c-596e6dc9e590,26/07/2023 10:31,08/08/2023 12:37,08/08/2023 12:38,08-Aug-23,LUCKNOW,Electronics,1199,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b7413d24-3946-478f-87e5-74645fce43d6,Inbound,Returns,Reverse Pickup Enquiry,????? ????????,23bb05e0-e05c-40c3-9f97-753f1cab8153,,09/08/2023 17:49,09/08/2023 18:04,09-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,1
2655ea62-8b36-45d4-8fdd-8eb004b98940,Outcall,Returns,Reverse Pickup Enquiry,The waiting call is too long,776091ae-ece7-4e3f-a187-9a45bbaa7c6d,,08/08/2023 16:15,08/08/2023 16:18,08-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
d39718a6-b0ee-4a55-b169-1a1e5c82c2dc,Inbound,Returns,Reverse Pickup Enquiry,Good ,f8e27063-04a1-4132-b97f-325f718e4147,,09/08/2023 17:14,09/08/2023 17:15,09-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
96509a3d-b7cd-40a5-9930-438dc8875593,Inbound,Order Related,Delayed,,79246699-4dcf-4e49-abf4-ea5681b08753,31/07/2023 21:32,08/08/2023 17:25,08/08/2023 17:33,08-Aug-23,DARBHANGA,Home,1376,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
1c872808-e6ba-4716-8c67-615f3abac9dc,Inbound,Returns,Reverse Pickup Enquiry,,e1723f27-50c3-4d00-9ddb-8aeb811aa72b,,08/08/2023 10:34,08/08/2023 10:35,08-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,4
bc7ac680-44d1-40b0-88a7-66e349042999,Inbound,Returns,Reverse Pickup Enquiry,"Very professional and polite, he addressed the issue properly.",014d5b65-384c-415a-82a0-1dacc67bbb0d,,08/08/2023 22:00,08/08/2023 22:01,08-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
3a1a867e-299b-4e81-9479-ba26772773fa,Inbound,Returns,Service Centres Related,Process of reaching custermar care is very lendy,94362bb4-1353-4cdc-a535-caf21f852b4a,,09/08/2023 17:16,09/08/2023 17:18,09-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
a328a3da-0086-4a9d-98cc-10533e25f286,Inbound,Order Related,Seller Cancelled Order,Right ,cf930319-53cf-4048-ae8b-778e9b72d9cd,,09/08/2023 18:15,09/08/2023 18:17,09-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
421cca5a-7587-42a5-aed9-269840b0313d,Inbound,Cancellation,Not Needed,,8f3aec7d-6657-45a0-b5a2-07d80d5d3511,01/08/2023 18:31,08/08/2023 23:00,09/08/2023 10:46,09-Aug-23,BHIWANDI,LifeStyle,699,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
9005d3ff-1eef-4750-aab1-e7ef30d18db7,Outcall,Returns,Reverse Pickup Enquiry,,8ef327e2-2d5d-4ff8-a911-a39f81230c6c,26/07/2023 10:40,08/08/2023 00:18,08/08/2023 04:48,08-Aug-23,GWALIOR,Electronics,999,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
e47fdf0f-a75e-4012-9b1e-5b635fe82c91,Inbound,Product Queries,Product Specific Information,,fe91e9cf-6a81-4a5a-94a5-be885cde2c2d,,08/08/2023 16:51,08/08/2023 16:54,08-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
24fa4a4f-ae36-4124-8e2d-e86639fbc8af,Inbound,Returns,Reverse Pickup Enquiry,Pathetic service response ,a05a8077-2f1d-4eb1-bf63-d49259ae1b28,,09/08/2023 14:53,09/08/2023 14:53,09-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,1
e383eb0e-77d0-42b3-ab06-b16e7fc83c03,Inbound,Returns,Fraudulent User,,84cc83b0-678c-4baf-b447-3752808c48b6,,09/08/2023 18:23,09/08/2023 18:56,09-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
27e55beb-643b-4b6b-ac40-d3acab045d49,Inbound,Returns,Wrong,,87b7ce5c-9898-4798-ac31-33a69bd2f5b2,,09/08/2023 22:32,09/08/2023 22:45,09-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
f08cf69d-50fe-4723-8ff3-17d3aa188de3,Inbound,Returns,Return request,,3dd2cf99-870c-473a-aa38-3fbde3342f49,31/07/2023 07:33,08/08/2023 17:23,08/08/2023 17:26,08-Aug-23,MUZAFFARPUR,Electronics,999,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
10fc160e-01a7-4eb5-98bd-7bd624ba72ac,Inbound,Feedback,UnProfessional Behaviour,,4db6664c-02d8-4879-8165-e46d66c995a5,15/07/2023 23:39,08/08/2023 14:35,08/08/2023 14:40,08-Aug-23,HOWRAH,Home,684,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
047b8749-bedd-4bf8-8834-fe9094a3561a,Inbound,Payments related,Wallet related,Bahut badhiya hai TV,fe699188-f617-4062-8e12-f8f31cdba21c,04/08/2023 08:35,07/08/2023 11:21,09/08/2023 13:19,09-Aug-23,NEW DELHI,Home Appliences,899,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
917c53e3-0679-4e65-9df2-a2d00823a26d,Inbound,Feedback,UnProfessional Behaviour,Solve my issue,f45b1ac8-435b-45ab-9a91-4a42b4739e6e,06/07/2023 21:18,09/08/2023 13:40,09/08/2023 18:45,09-Aug-23,AMRAVATI,Books & General merchandise,209,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
8c01d4e6-d338-4c18-86e4-815f88c7366e,Inbound,Order Related,Delayed,Good ??,07554fbd-6cf7-4a1a-86bb-04fa6eecff9f,30/07/2023 14:08,08/08/2023 20:28,08/08/2023 20:30,08-Aug-23,AURANGABAD,Furniture,2374,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,4
f2676c0c-9080-490c-a066-88579cab79d4,Inbound,Returns,Fraudulent User,,6ee7de58-c4eb-46b8-9cd1-911f4c382d1c,03/08/2023 13:33,09/08/2023 17:31,09/08/2023 17:43,09-Aug-23,KOLKATA,Mobile,29999,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
9a915546-6cc1-48df-9c11-a17c3423c39f,Inbound,Cancellation,Not Needed,Do not do any negligence on deliveries ,2df1f7f2-1e62-49d3-97c8-5ec9b136e078,04/08/2023 11:00,09/08/2023 12:20,09/08/2023 12:23,09-Aug-23,WARANGAL,Books & General merchandise,345,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,4
29de46f9-6dbb-437e-ac9e-ad8f54e2d003,Outcall,Refund Related,Refund Related Issues,,8675e2b4-fdec-4f94-bb2d-34f60b9987d7,26/07/2023 20:10,08/08/2023 14:22,08/08/2023 17:51,08-Aug-23,SAMBALPUR,Books & General merchandise,479,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
587b876b-7c83-43df-bd28-85eec0cf442c,Inbound,Shopzilla Related,General Enquiry,,526cc58f-39bf-4cea-80f8-6ce7b9390ff2,,07/08/2023 23:05,09/08/2023 10:11,09-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
63722980-ec27-4b48-9897-2419d370ef4a,Inbound,Refund Related,Refund Enquiry,,33aacef7-4a27-4bb1-8617-78f30fa9871b,,08/08/2023 11:47,08/08/2023 11:48,08-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
123b1534-e825-4516-a3dc-c36aa4586dc6,Inbound,Order Related,Delayed,,4b660c37-2ea0-4c2e-897e-446f6005c556,,08/08/2023 12:03,08/08/2023 15:04,08-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
7ffe619f-080f-401d-b7e2-b20e1ea8c195,Inbound,Returns,Reverse Pickup Enquiry,,eba23ad0-85fd-43da-a439-96b9d5f8647c,,08/08/2023 19:31,08/08/2023 19:34,08-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
c0b93dd2-ba58-4ead-8d01-a8ba72c38778,Inbound,Returns,Reverse Pickup Enquiry,,550fcd6f-ef5d-4cef-91da-b9909de5a4b3,,08/08/2023 21:01,08/08/2023 21:15,08-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4ee694fe-71b3-4464-a04b-a4ebb81ad5f4,Inbound,Returns,Product related Issues,,e3031293-f293-4003-99df-facb3380ca4a,,09/08/2023 15:07,09/08/2023 15:18,09-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
6340b520-f871-4ca4-a560-f3d3ca866f0d,Inbound,Order Related,Order status enquiry,,44f49851-d89b-43d1-9ec4-df63959d5f94,03/08/2023 23:03,07/08/2023 22:32,08/08/2023 12:26,08-Aug-23,AURANGABAD,Home Appliences,1699,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
9b7fed1b-d9be-4daf-9045-5a6aff6bef64,Inbound,Order Related,Installation/demo,Happy,e3b994a4-cb73-46de-ac63-69351fa2e813,,08/08/2023 09:43,08/08/2023 09:50,08-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c5256fd3-d17f-49e5-a29e-d1e24a29f232,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,68a5cfa3-5b87-4df1-b0c7-af6bce48c08b,,08/08/2023 13:39,08/08/2023 13:41,08-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4c3b9a34-28fc-479b-8751-a57c5d2b2599,Inbound,Order Related,Order status enquiry,,3f7ef650-e94c-4149-ba55-1854d672aa0b,,08/08/2023 19:13,08/08/2023 19:15,08-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1ccbcdf2-26c8-4fcb-bfb0-2b5f33d2f1f3,Inbound,Returns,Reverse Pickup Enquiry,,fc2d2c11-4507-4fa1-a876-ee406e40bd85,,09/08/2023 10:56,09/08/2023 11:57,09-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,4
e81c090c-07d3-4586-aa86-af941d0d06cc,Outcall,Order Related,Delayed,,64130853-4d2a-4427-b215-614883f493ac,,09/08/2023 18:14,09/08/2023 22:41,09-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
1f002d62-95c3-4352-84c1-ebd5e1ba0048,Inbound,Returns,Fraudulent User,,8b6457ec-4f5e-48b0-acdf-3dc73ec74176,23/07/2023 15:32,08/08/2023 19:26,08/08/2023 19:34,08-Aug-23,MORENA,Books & General merchandise,999,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
4c4225b4-0f00-4a7d-be31-9b20a399860d,Inbound,Order Related,Delayed,,1089da7a-7d24-4e25-b70b-213319748379,01/08/2023 21:28,08/08/2023 14:34,08/08/2023 14:57,08-Aug-23,KOLKATA,Books & General merchandise,166,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,3
36c394af-345d-4b44-9920-c72a6c55cb84,Inbound,Order Related,Installation/demo,No goog,9d725ad4-c7dd-4e7e-9618-29f1629869ab,,08/08/2023 15:28,08/08/2023 15:32,08-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,1
50b98a03-dc37-431e-b6dd-bb7e0b445bbf,Inbound,Returns,Fraudulent User,Keep your delivery better,bf25380c-5d36-4663-b4f3-185d0a4881d5,,08/08/2023 19:43,08/08/2023 20:53,08-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
2e82009b-124f-465f-89f8-eecd35ccfa48,Inbound,Order Related,Delayed,,7413d20c-9349-44dd-bea4-e51820de235f,,09/08/2023 09:51,09/08/2023 11:11,09-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5c4e08be-f360-48f9-93df-558b3c6ee719,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,7f8984fc-7ce0-430f-a9f0-50d8a54f5374,,09/08/2023 13:15,09/08/2023 13:18,09-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
5235d70b-5513-4184-abac-f68a0ab9a6d7,Inbound,Returns,Fraudulent User,,1ddf8461-e892-4e21-b95d-53fd86278a49,,09/08/2023 16:15,09/08/2023 19:12,09-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
a3c201a0-544d-45dc-ae01-443fc103ca82,Inbound,Returns,Fraudulent User,Thanks for Understanding my qures,5dd5ef71-b091-4381-90eb-50581c08a597,,09/08/2023 20:24,09/08/2023 20:26,09-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
59786fb1-b2ab-4da1-9dcc-e97459f46390,Inbound,Refund Related,Refund Enquiry,Time of call back shall be reduced,051662d6-fe4b-4e29-b411-2d937a4e86bf,,09/08/2023 20:14,09/08/2023 20:16,09-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
d67a7f3b-6616-45c9-aec6-d6db5c929eb4,Inbound,Refund Related,Refund Enquiry,,13ea190e-12cd-46b3-b4b9-26fbf04c7cff,,09/08/2023 21:25,09/08/2023 21:26,09-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
98f86ea2-f7b3-4a64-aac4-13ff27b7069c,Inbound,Order Related,Order status enquiry,,1691d131-d613-48c3-b88c-599c517fc6f2,,09/08/2023 21:31,09/08/2023 21:36,09-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
007869b6-f42c-45fb-9eef-dffe087de7ed,Inbound,Order Related,Order status enquiry,,0cb35c1b-d9d3-45c7-a250-484c43b77cf5,,08/08/2023 17:34,08/08/2023 18:39,08-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,2
d76ddf1b-9615-4dae-8336-b5b9bd1f4437,Inbound,Order Related,Installation/demo,,2dcaf5a8-070b-44dc-8aa3-9ae3b0b0e924,,08/08/2023 18:16,08/08/2023 19:08,08-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
30fc7b18-9e76-45c5-9395-c613ace6c652,Inbound,Returns,Service Centres Related,Customer service  is uneducated ,b233b471-856f-4944-a4fd-321d3cf0ea78,,09/08/2023 14:56,09/08/2023 15:00,09-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,1
ed1cd1b9-c06f-4812-8f0a-ae5696dfe593,Outcall,Order Related,Installation/demo,,432f1ac2-f715-4fee-ac67-5f201bf72452,,09/08/2023 19:59,09/08/2023 20:02,09-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6ec58ebd-1ad2-41b0-86af-882ce5c5622c,Inbound,Returns,Reverse Pickup Enquiry,,4bcbe3fe-a132-4422-a547-fe2b00c2773d,31/07/2023 12:35,09/08/2023 10:41,09/08/2023 10:57,09-Aug-23,HYDERABAD,LifeStyle,474,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
201c953f-f7be-495b-8f14-dd2eedb6c323,Inbound,Refund Related,Refund Related Issues,,2da68bb2-92c8-49ef-a73a-d4edcdd94281,01/08/2023 14:26,07/08/2023 19:11,08/08/2023 07:12,08-Aug-23,LOHARDAGA,LifeStyle,768,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
db1ad7bb-aca5-4320-9f2a-59187a6b376e,Inbound,Returns,Return request,Costamet care se bahut  ,f0b9ca91-eb89-4dd7-9981-8c51d35d2896,,09/08/2023 08:52,09/08/2023 10:57,09-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
a817d2bc-aae5-4753-80e2-bfec52ec8988,Inbound,Returns,Reverse Pickup Enquiry,,0ec83a8c-0a03-49e6-a988-f638c373a75b,,08/08/2023 15:39,08/08/2023 15:42,08-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
a442cbec-4f0e-4d47-9426-e77a8972e815,Inbound,Returns,Fraudulent User,,2efce311-9db2-4d3c-a093-dfca389fdffd,,09/08/2023 15:22,09/08/2023 15:24,09-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
52b5b8c4-08e7-4aa4-934f-e5fa59434ce6,Outcall,Returns,Reverse Pickup Enquiry,thank you mehak mam ,9a47bccd-1941-497c-a0c3-87a1b3dc062f,,09/08/2023 18:35,09/08/2023 18:40,09-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
41ccf782-1fd1-4fb9-ae88-3f49b8e021cf,Inbound,Returns,Reverse Pickup Enquiry,,0e3f6152-4725-456a-99cc-52a36a61e2fc,,09/08/2023 18:40,09/08/2023 18:42,09-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
be235b25-5536-4536-a1a1-05e0dc4c0549,Inbound,Returns,Service Centres Related,,1d4b5931-1b17-4c41-8a36-978c641dfa26,05/05/2023 09:50,08/08/2023 18:34,08/08/2023 18:35,08-Aug-23,CUTTACK,Furniture,15979,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
df484375-36ce-4915-adc2-95057ba35336,Outcall,Returns,Missing,,e3ae51c0-12ef-4f16-a6f2-21a2db90b81f,04/08/2023 05:59,09/08/2023 16:23,09/08/2023 16:27,09-Aug-23,PUNE,Electronics,799,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
fd40cfb3-ecac-4e02-a0c3-325f8cb8b226,Inbound,Returns,Wrong,Good customer service ,3383befe-8655-4f91-982a-97f494d4df8e,06/07/2023 13:32,09/08/2023 13:15,09/08/2023 13:18,09-Aug-23,SITAMARHI,Electronics,1499,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
2ea2cf64-9697-493b-8a4c-c68cf00accc2,Inbound,Feedback,UnProfessional Behaviour,,b3dbc9ec-fc52-4520-95e8-30dd31ea2314,,09/08/2023 12:56,09/08/2023 12:59,09-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dbef1a49-3fdb-4c46-8554-3097c0a7cbd2,Inbound,Returns,Reverse Pickup Enquiry,,a93699aa-e37d-404b-b26d-78fbcf9f5531,,08/08/2023 11:51,09/08/2023 09:00,09-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,1
6087bfa0-02df-46eb-bbdb-665a0a56c1fe,Inbound,Returns,Fraudulent User,Keep it up,54e97869-481f-4030-8f4e-76fcaa2a942b,,09/08/2023 12:49,09/08/2023 13:11,09-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
703a5e38-8043-4674-b5ed-61ab47ee3eec,Inbound,Refund Related,Refund Related Issues,,f494a990-9db0-4646-b247-a362f7aa3ad8,,09/08/2023 21:03,09/08/2023 21:05,09-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,4
6340689e-072e-4643-ab2b-6a703a0eb957,Inbound,Refund Related,Refund Enquiry,,c2173d85-0f5d-4754-add1-c2976b9c3e4f,28/07/2023 18:28,08/08/2023 10:47,08/08/2023 10:47,08-Aug-23,KHAGARIA,Electronics,495,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
53c4bda7-cbd9-4a79-98ac-78914071c23c,Inbound,Order Related,Delayed,Good ,9bc85138-fb9d-41d3-bc5d-20eada528d68,01/08/2023 15:46,08/08/2023 19:23,08/08/2023 19:24,08-Aug-23,NEW DELHI,LifeStyle,299,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
7a6bf9b2-3816-4a75-bff1-d0d81b9ff39d,Inbound,Product Queries,Product Specific Information,,5939bdc6-72c6-4bb5-adb9-ded7debbe774,,08/08/2023 08:41,08/08/2023 09:05,08-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
368792ed-0be5-4ad1-bf8d-c0d0cb94f5df,Outcall,Payments related,Payment related Queries,,ee65296c-33bb-4de1-93e9-ec317b608b84,,08/08/2023 10:32,08/08/2023 10:43,08-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
528e1710-6d45-4912-acfa-c17109a40b02,Outcall,Returns,Wrong,,d9a5cd69-ca36-4b25-a95f-ce656a765c45,,08/08/2023 14:14,08/08/2023 14:15,08-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1227a14e-b3e6-4081-be20-7f9be642447d,Inbound,Returns,Fraudulent User,,0aff1928-0f3a-4786-a68d-396c0e96e177,,09/08/2023 08:28,09/08/2023 11:14,09-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
dc913d89-6e65-484f-9273-28929e3d93b4,Outcall,Returns,Return request,,1b2f6f94-ab89-476b-a2f2-7178d102949f,,09/08/2023 19:16,09/08/2023 23:20,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
d40f5fa9-50e9-46ae-b8b9-f7de478877e5,Inbound,Returns,Reverse Pickup Enquiry,,b7b03f34-8ab3-4b29-a37b-e6f8f39b6f09,,09/08/2023 21:22,09/08/2023 21:25,09-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
ecf3fddb-0529-48fd-bb34-6fecd19195a9,Inbound,Returns,Return request,,e6db338a-31a9-4275-a6d3-2cf648123723,,09/08/2023 21:34,09/08/2023 21:44,09-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a0aabb49-9f58-4d07-9a10-e97df975a8ae,Email,Refund Related,Refund Related Issues,  chahiye ,092ba8aa-dd2c-41d5-87dd-c8ee7c47af01,,08/08/2023 17:38,08/08/2023 17:40,08-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,2
7bfbee81-cd5b-4970-8955-01ec0fb76275,Inbound,Returns,Fraudulent User,Excellent communication skill Miss  ,ef4b626f-6fb7-4608-ad08-ca663fd872d8,,08/08/2023 18:57,08/08/2023 18:58,08-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
255ee226-9a26-471a-a3fd-59897b3e1c8a,Outcall,Refund Related,Refund Enquiry,,8db1cd7d-c00a-462a-a46f-d02258c62adc,,09/08/2023 12:43,09/08/2023 13:54,09-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
32a2891b-f38b-427b-9382-ad0dd8cafe2e,Inbound,Order Related,Invoice request,Nice experience thanks to Shopzilla ,e5a9ce88-b427-453d-9433-ed58051f937d,,09/08/2023 07:30,09/08/2023 11:14,09-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
6d0bd3f1-3044-40d9-b097-d6f91e494afa,Inbound,Returns,Return request,,dcc35903-774b-4dad-8754-e4df52ed17c3,,09/08/2023 23:02,09/08/2023 23:18,09-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
f026bb04-c5cd-404a-843a-1f8713a0b526,Email,Returns,Return request,,f056fbc9-8346-4703-a2cf-946acc6816e0,01/08/2023 15:17,08/08/2023 18:37,08/08/2023 18:38,08-Aug-23,KHALILABAD,Home Appliences,39990,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
d6ee9251-e41a-4810-9b15-a543adb17c66,Inbound,Returns,Fraudulent User,,093ee5bb-6c57-4587-bb52-d81a36a3b308,,08/08/2023 07:54,08/08/2023 09:48,08-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
4a6b1786-5bdd-4dc2-85a7-27ebc1a44dae,Inbound,Returns,Reverse Pickup Enquiry,,42238486-0429-468a-a625-c45932d32307,,08/08/2023 10:00,08/08/2023 10:36,08-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
4242e14a-9798-46bb-8ddb-ccd7952a30e2,Inbound,Order Related,Order status enquiry,,477eda8a-c259-4805-bbfa-c0dd30bccd90,,08/08/2023 13:54,08/08/2023 14:22,08-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
61a139ec-3406-4c47-93e7-447dc779b9ac,Inbound,Refund Related,Refund Enquiry,,498754da-2268-4107-a202-9fd2c476a573,,09/08/2023 11:12,09/08/2023 11:21,09-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
18fe0eb7-6f4f-4c43-9148-4cc9b0ea09ae,Inbound,Cancellation,Not Needed,Total waste of time ! Need to improve a lot and learn a lot ! SuperBuy is the best in terms of refund nd time management.Shopzilla needs to understand time is money . ,361a66b9-574a-4b23-b5c1-fa6eb0b26003,,09/08/2023 18:22,09/08/2023 22:07,09-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
3688457e-ba59-41a0-b5f0-fadd5d6c100c,Outcall,Returns,Return request,,7d378c67-0cab-497e-a4bf-f2c600da5d86,,09/08/2023 19:17,09/08/2023 19:20,09-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
31659cfd-22d4-4e32-b7de-a56cb46a0a8e,Inbound,Returns,Reverse Pickup Enquiry,,5f19f480-be1d-4601-91ad-bf7966f9916d,,09/08/2023 22:57,09/08/2023 22:57,09-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
5b73c6fa-31e9-4c32-bf27-062d2a42ade2,Inbound,Returns,Missing,,96297a01-98eb-4747-b153-1fe3225ce804,,09/08/2023 23:34,09/08/2023 23:38,09-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
a223c339-4240-4230-b4a1-edfd47fba76c,Inbound,Product Queries,Product Specific Information,,f9da2684-76ac-4e89-8404-63807d7ff69d,,08/08/2023 21:53,08/08/2023 22:34,08-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
4e91e915-9e25-4043-8882-04cbbce50e83,Inbound,Returns,Fraudulent User,Thank you ??,58bd4f8a-2309-4037-b527-e6fc77481c70,,09/08/2023 08:20,09/08/2023 11:41,09-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
1ee09624-3f15-472f-b2e3-7f7e0677b213,Inbound,Order Related,Invoice request,Pay later convince fee Should not happen,192ceb8d-8c7f-4abb-ad2f-976a51cab36e,,09/08/2023 10:57,09/08/2023 11:19,09-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
39be744d-3886-4e5f-b50e-0b306cfe901f,Inbound,Order Related,Customer Requested Modifications,,0af7846b-b56b-47ce-ae33-fc89b3068765,,09/08/2023 14:25,09/08/2023 14:32,09-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
9aa53400-de5d-45f5-8dbd-100925d333e3,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,98cbcf8d-bed9-44b0-8c2f-964e975d8ffe,,09/08/2023 20:01,09/08/2023 20:10,09-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
3c4b5b68-b696-42fb-bb78-f05d9f1054d2,Inbound,Order Related,Priority delivery,Achha   karke or   problem to thik Nehi huya abhi but   ?????? thanks for support ,59fe8db0-7313-4d87-a730-a0ec378c388d,,09/08/2023 21:19,09/08/2023 21:47,09-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
0a45db8f-088d-4af5-9abb-7176652262be,Inbound,Returns,Reverse Pickup Enquiry,There should be always a executive who can understand the customer concerns and able to give solutions that should be actually.   what this executive did for me. I appreciate that. Thank you so much. ,eb710f5b-3e40-4827-a940-8d918b45d32c,,09/08/2023 22:09,09/08/2023 22:15,09-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
124131a4-8504-42a5-8797-37f4132cf30f,Inbound,Returns,Reverse Pickup Enquiry,Please ensure genuineness of the products and sellers,84993bb4-c146-46f1-9dfc-548ce1f1e1bc,30/07/2023 13:23,04/08/2023 15:37,08/08/2023 11:29,08-Aug-23,ERNAKULAM,LifeStyle,638,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,3
276462f8-f7ec-41c1-98b8-763346ae2f7e,Inbound,Returns,Return request,,f961f9f6-a7c9-484a-ab33-f7d0c30abbde,04/08/2023 15:37,08/08/2023 15:26,08/08/2023 15:28,08-Aug-23,SANAND,Electronics,1699,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
2067e138-b6f5-4418-ba5a-4657c09f57ff,Outcall,Refund Related,Refund Related Issues,,44d01b99-5b94-482a-9876-f5515aa8d68d,29/07/2023 19:27,08/08/2023 14:22,08/08/2023 19:03,08-Aug-23,BILASPUR,LifeStyle,249,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
c0a7919e-66e5-468f-9bcc-4eb4aca5144a,Inbound,Returns,Fraudulent User,,ce7460ea-bdc2-4ea2-89a3-69111f0c5f6f,,08/08/2023 12:12,08/08/2023 12:13,08-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
36d4d8ba-b98c-40f9-8038-927dcd265942,Inbound,Order Related,Seller Cancelled Order,,1bef7d23-3616-40ce-a57c-1a155b0453e1,,08/08/2023 17:03,08/08/2023 17:33,08-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,3
c15c1042-d888-487b-a9fb-2db1525df46d,Inbound,Shopzilla Related,Shopzila Premium Related,,1f74796e-107d-456c-be1d-ebaebba83327,,09/08/2023 22:17,09/08/2023 23:35,09-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
303dcd19-dc0e-420b-9712-808596a3206b,Inbound,Feedback,UnProfessional Behaviour,,30e6cfb6-7044-49e9-a561-beb5b345eaa0,23/07/2023 17:00,08/08/2023 20:07,08/08/2023 20:14,08-Aug-23,BEGUSARAI,LifeStyle,199,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
2e27475e-3775-473c-a62d-5213bd6e1f4f,Outcall,Product Queries,Product Specific Information,,41c2354a-ef00-4ea0-bb15-483c046a0c7e,,09/08/2023 12:28,09/08/2023 13:17,09-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
b29baf72-5f84-49e5-82a1-90358811d371,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,b95aab68-b52d-41b1-9e93-6e5d5b1e744f,,09/08/2023 16:37,09/08/2023 16:42,09-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
ca6347bd-c9e8-476b-8d46-296ee5926875,Inbound,Order Related,Order status enquiry,I am happy,20202ade-215f-4da4-b27c-37fae853879e,,09/08/2023 17:33,09/08/2023 17:42,09-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
4bf166ed-c408-45af-b922-d41ae9ac108a,Inbound,Product Queries,Product Specific Information,,2c6fda29-7452-48ba-b0d1-c5411df047f8,,08/08/2023 14:34,09/08/2023 09:19,09-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
114cbf34-36c1-4ccb-b9e3-d6fc74327940,Inbound,Refund Related,Refund Related Issues,,5669efe9-16a6-4149-9491-6f5692d1fc71,03/08/2023 18:29,08/08/2023 08:24,08/08/2023 08:24,08-Aug-23,JANGAREDDYGUDEM,Home Appliences,47999,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
3e1afa11-9014-4559-b3d5-be157eb326c5,Inbound,Order Related,Installation/demo,,13e1bc72-8bec-46b3-af96-a15f8976b87a,,09/08/2023 11:18,09/08/2023 11:30,09-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
7a628977-2998-4be8-81e0-3eef14fde72b,Inbound,Returns,Wrong,manner of speaking and correct information ,dd999455-bba9-42d8-afda-a0061742a469,,09/08/2023 13:47,09/08/2023 13:52,09-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
cb3b92c1-e498-49ea-bfd1-659204b9b5fa,Inbound,Returns,Reverse Pickup Enquiry,,194a2f33-6dd1-4beb-8c06-7ab94919f193,,09/08/2023 13:43,09/08/2023 14:19,09-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,3
b24c08d7-6f05-44de-bb32-17e8d1f13e59,Inbound,Feedback,UnProfessional Behaviour,,90f9b0ab-e5c6-4480-abc5-2657453aad52,,09/08/2023 17:35,09/08/2023 18:04,09-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
18e49faf-dccd-4af9-a917-a270f4ff4e17,Outcall,Order Related,Installation/demo,,d32fcd81-3bab-4cd1-a5a7-4fcd8b7a3f18,,09/08/2023 19:33,09/08/2023 21:15,09-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
0876cab8-a4f2-4e67-a490-c87c23a509a8,Inbound,Returns,Damaged,,321f1e42-33bf-4905-8201-9a32bd69586b,30/07/2023 16:01,08/08/2023 08:24,08/08/2023 08:25,08-Aug-23,SUPAUL,Books & General merchandise,163,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
695dd42d-2ff9-4263-80f0-048f04e9deba,Inbound,Order Related,Order status enquiry,The assistant provided the information which is available to her but there's no resolution which I am looking for. Even after talking to the supervisor the issue is not resolved yet.,896feca8-89bd-41fd-9c63-8f87bfc9108d,05/08/2023 11:43,08/08/2023 18:18,08/08/2023 18:55,08-Aug-23,NEW DELHI,LifeStyle,899,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,3
758e2bcb-cce6-4818-a357-2927a22c5761,Inbound,Cancellation,Not Needed,,55c53278-663f-404d-8d52-c0fa95f9a0ea,,09/08/2023 10:27,09/08/2023 11:54,09-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
e87a11ac-6e95-4e47-b6f4-23157332a9fc,Inbound,Cancellation,Not Needed,,43275c16-06b2-46f1-a4c6-11fc6ba6bb2e,,08/08/2023 19:25,08/08/2023 19:39,08-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
a56c8d2c-3374-4964-b4fd-9bd4445d2cfb,Inbound,Returns,Reverse Pickup Enquiry,,70bb8c3e-1250-429f-b855-0a96b51fc781,,09/08/2023 13:05,09/08/2023 13:14,09-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
c1ea4802-e592-49c1-bfc3-3dd383c8d4dc,Inbound,Returns,Return request,,cd430018-f98e-41ab-be9e-1dcb55cb4cdd,,09/08/2023 14:29,09/08/2023 14:30,09-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
64c7aed7-6abc-427f-a543-50b6177c2dd8,Inbound,Returns,Return request,Very very very good work is exutive,9f84027b-fcee-4678-a023-2fbc09d5f508,04/08/2023 11:14,08/08/2023 07:52,08/08/2023 08:00,08-Aug-23,KANNAUJ,Electronics,1299,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c0901201-a4fe-48f6-a6e0-f299b388901c,Inbound,Order Related,Delayed,never change ,b0ad14f1-b183-48e3-9743-d2e0e8a1424a,27/07/2023 19:55,08/08/2023 14:58,08/08/2023 15:10,08-Aug-23,NURPUR,LifeStyle,189,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
a6cf150d-583f-4b85-baf8-517ad0bac24b,Inbound,Order Related,Delayed,Nothing to see ?? here ,d95dc31c-4d48-4dd8-9d44-85f87ed4dfde,,09/08/2023 11:26,09/08/2023 13:17,09-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
1b21cfcd-d3d0-44fe-858d-0a9c60fb400d,Inbound,Returns,Reverse Pickup Enquiry,,98050738-dc22-4fbc-901f-51168350837f,,08/08/2023 15:21,09/08/2023 11:10,09-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
b69eb63d-045d-4a63-9e3d-7a0b3de797a4,Inbound,Order Related,General Enquiry,,389ee15c-61eb-49f0-a78d-885094e6427e,,09/08/2023 16:55,09/08/2023 16:56,09-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,4
2fd491fc-605b-4f77-b430-72c636e0cc40,Inbound,Returns,Return request,,bba2d682-4e31-4018-9cc1-14d6fc1c4ea0,27/07/2023 12:35,06/08/2023 17:32,08/08/2023 10:35,08-Aug-23,NAVI MUMBAI,Electronics,999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d94e15ec-939a-4516-9a52-cd56219d7ad6,Inbound,Returns,Reverse Pickup Enquiry,Still nobody pick-up purcell from our home,bc33257b-556f-44e9-9db3-14618328bd3b,13/06/2023 13:40,05/08/2023 11:18,09/08/2023 10:18,09-Aug-23,ALIGARH,LifeStyle,585,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,4
1c547847-8d2c-4b49-a056-7e104c9f8a65,Inbound,Returns,Reverse Pickup Enquiry,Very nice service and thank you so much.,4f2f401d-8fca-45ef-9ac2-6ee721c87c05,,08/08/2023 14:22,08/08/2023 14:32,08-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
00961321-166a-4d32-9308-fc291d7db3de,Inbound,Returns,Wrong,Very good ,b1d51c32-c16a-4d34-bb19-efa9f176ac85,,08/08/2023 20:24,08/08/2023 20:27,08-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
58de5ae1-411f-4f68-b225-351e37d1f0b8,Inbound,Returns,Reverse Pickup Enquiry,,9935fe4d-7f26-448f-a4d6-54f00a4b430a,,09/08/2023 12:59,09/08/2023 18:34,09-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eeec8757-f5d0-4464-8a46-a81cbb5f2a63,Inbound,Returns,Fraudulent User,,9422694a-b973-4d36-9eda-2e3f61d0d3fd,,08/08/2023 22:01,08/08/2023 22:06,08-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
3a4d37bf-e39d-4a09-bfe4-ca5b6649b280,Inbound,Order Related,Delayed,,cb924222-8cee-4964-9d29-98106b3f75c7,01/08/2023 20:23,08/08/2023 16:31,08/08/2023 23:20,08-Aug-23,JHARSUGUDA,Books & General merchandise,131,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7c4b30c7-574d-4d2e-bb58-5db9c90e4cf7,Inbound,Order Related,Order status enquiry,,d44dbe24-f8f6-442c-b20b-6dfa02f6273f,23/07/2023 10:26,09/08/2023 15:17,09/08/2023 15:18,09-Aug-23,BHATINDA,Home,199,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
51c81b54-f7f3-4e23-8736-70933d552053,Inbound,Cancellation,Not Needed,Thank you Shopzilla to make our life easier ,7e0c5ac1-41f2-46f9-a052-fe11d5fd703d,,08/08/2023 10:06,08/08/2023 10:09,08-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
0f93971a-bde3-4a25-a347-ef5eafa01217,Inbound,Returns,Reverse Pickup Enquiry,,5adbadd2-3231-4aea-ad8a-e281f5c15018,,08/08/2023 10:09,08/08/2023 10:12,08-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
e640b83e-e34e-4152-8e99-76c1cd14b595,Inbound,Returns,Return request,No,ea351006-9178-4073-9486-355bc6cc7fce,,08/08/2023 22:19,08/08/2023 22:21,08-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
42c19df3-f709-4133-a21a-99473888aa21,Inbound,Returns,Reverse Pickup Enquiry,All good,5e4eb8ec-5fc0-42d3-9afd-cd43ddfcbc85,,09/08/2023 08:09,09/08/2023 10:58,09-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
09b3ea56-7e1b-4078-8447-f774be3d0fec,Inbound,Product Queries,Product Specific Information,,3c861102-8019-4504-a0be-771dc7109287,,09/08/2023 16:18,09/08/2023 16:20,09-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
75a7a660-b8fa-42bd-a129-ac564f03d318,Inbound,Order Related,Installation/demo,,76f4298c-5898-4448-bcc5-317143aaadc9,,09/08/2023 18:09,09/08/2023 20:19,09-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
466feec1-04b3-47b9-97c9-9cb6bcc504cc,Inbound,Returns,Reverse Pickup Enquiry,Thank u ,f2641d9a-dcb5-4f40-8923-4c84b4b038af,,09/08/2023 21:47,09/08/2023 23:37,09-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
401599da-6572-4718-89da-9e7296eff56c,Inbound,Refund Related,Refund Enquiry,Very good and bahut acche se baat ki I like you,860a34e6-f385-4bcb-9bca-c4cadd73fd91,,08/08/2023 08:26,08/08/2023 08:31,08-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b9b46731-1c4b-4880-98f8-377a379c9a56,Inbound,Order Related,Invoice request,,160c1f64-2d22-4059-a506-00196e966402,,08/08/2023 09:58,08/08/2023 11:47,08-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,3
85ad6126-432d-435d-85ef-ac0399430162,Inbound,Refund Related,Refund Related Issues,,f4b6a889-c4db-4b60-be7a-acdcbf136e0c,,08/08/2023 12:39,08/08/2023 12:40,08-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
df190ad4-04b9-4cb2-ba8e-6da807c0f032,Outcall,Returns,Return request,Costumer executive was very polite and understand my queries very well,d73e0855-8542-4cb3-854e-c8672acd57d8,,08/08/2023 12:48,08/08/2023 12:53,08-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f0197de9-5710-4e5f-838f-caa1f2b7138c,Inbound,Returns,Reverse Pickup Enquiry,,28160830-c8e2-404f-a0df-e44cc2445b39,,08/08/2023 14:52,08/08/2023 19:41,08-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,2
a184632e-210b-4a09-bcdc-27278eb2b492,Inbound,Cancellation,Not Needed,,b192d2c6-22c7-4c63-8ddc-5f97d1db6e48,,09/08/2023 15:56,09/08/2023 17:35,09-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
c4d6f817-109f-485e-9416-9eca17ab624d,Inbound,Returns,Reverse Pickup Enquiry,,661642d4-7c5f-45bb-ba64-28baa67d452a,,09/08/2023 12:33,09/08/2023 12:38,09-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,3
eba7730e-b53f-451f-b56d-01aa697c3ce0,Inbound,Product Queries,Product Specific Information,I am happy for quick costomer services,05695c39-9f5a-4ab6-b048-732d2a675233,,09/08/2023 17:04,09/08/2023 17:06,09-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
11ada4f5-bfcf-4ef3-87f7-ebc84426f3ae,Email,Returns,Reverse Pickup Enquiry,,0424b312-caac-49f0-98c3-c418d8c1088f,25/07/2023 16:16,07/08/2023 23:59,08/08/2023 00:00,08-Aug-23,PUNE,Electronics,2299,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
d2f9140e-1d1d-4a50-be47-7efb04cea986,Inbound,Refund Related,Refund Enquiry,,b216bdc0-ecc7-4ce9-b0bf-14199ef455cb,05/08/2023 11:05,08/08/2023 10:57,08/08/2023 11:07,08-Aug-23,AHMEDABAD,Electronics,1946,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
9fd520bc-a5a6-4a7b-9d66-a52ed33ffd0e,Inbound,Returns,Reverse Pickup Enquiry,,d2c4b97b-8018-4d80-aaf8-7acfd1bb8e6b,05/08/2023 00:16,08/08/2023 19:00,08/08/2023 19:16,08-Aug-23,KANPUR,LifeStyle,249,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9cc4d3c3-cde1-48c7-900e-9dfcdd278faa,Inbound,Returns,Reverse Pickup Enquiry,My issue is still not resolved,26c17aad-7567-4574-87cb-d82f2b87c35b,04/06/2023 20:21,07/08/2023 22:58,09/08/2023 22:34,09-Aug-23,BANGALORE,LifeStyle,1799,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,4
8ae6c277-287e-4d7b-a736-d52194b2c90c,Inbound,Returns,Wrong,Very good ,26bda14d-b0c3-425d-b477-dd75256d21cb,,08/08/2023 06:51,08/08/2023 06:54,08-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
32aeafa7-5012-4f85-9ae6-b8091ca6521b,Inbound,Order Related,Installation/demo,Satisfactory,4bb1405f-1455-4ab3-b150-d79adbe9d48e,,08/08/2023 07:18,08/08/2023 07:19,08-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
f051968a-51ef-42c5-a849-6a3118ae0f12,Inbound,Returns,Damaged,,223b4683-1b69-4558-bc25-29899c1ae55e,,08/08/2023 08:36,09/08/2023 21:54,09-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
e18ba32a-6193-41c5-8eca-7481c76e9373,Inbound,Order Related,Installation/demo,,98b295a3-b5bb-47d6-881e-970ce76fffd2,,08/08/2023 08:54,08/08/2023 08:57,08-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8706bd17-dd49-409a-b95f-01e27c0cb947,Outcall,Payments related,Wallet related,,7179977b-8676-4ee7-b99a-048723fbfa1e,,08/08/2023 09:54,08/08/2023 10:10,08-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
a736aeda-54bd-4d47-9caa-1b421601699e,Inbound,Returns,Reverse Pickup Enquiry,Good ,8bbeb1b2-bd2e-4154-9dad-33a7e27d5e9e,,08/08/2023 16:30,08/08/2023 16:35,08-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
46723e41-90bb-4c0d-a4cb-e90da67c7dc5,Inbound,Refund Related,Refund Related Issues,,a0992753-e25b-4e93-a58a-b476012aaed6,,09/08/2023 15:35,09/08/2023 15:40,09-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
fec53920-3673-4729-b990-feef3b19cc7e,Inbound,Returns,Reverse Pickup Enquiry,,4c33ff48-326f-4cd7-87f2-ff7d88364ff9,,08/08/2023 12:11,08/08/2023 12:12,08-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
8dc61b9b-21a0-4c04-85fd-6051524abb14,Inbound,Order Related,Delayed,,9d4602b6-bd6f-4e9a-b2e2-cd63bed9c8ff,,08/08/2023 21:07,08/08/2023 21:10,08-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
b34a1f10-b2cf-4916-a4e5-e95d8f2f2279,Inbound,Returns,Return request,,2fd5dba6-e715-4744-9825-bd23ae778d76,26/07/2023 19:33,08/08/2023 14:47,09/08/2023 09:07,09-Aug-23,NANDED,Affiliates,63,,Kelly Martin,Aiden Patel,John Smith,>90,Morning,5
52aa4fab-5b8a-43d7-b5b5-8c971e83f056,Inbound,Returns,Reverse Pickup Enquiry,Very good ,7f694946-317a-4fc4-a001-a07756a6e250,,08/08/2023 11:21,08/08/2023 12:36,08-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
4a050759-ed41-49e1-a849-8428e1e660e6,Inbound,Order Related,Customer Requested Modifications,Good ,0e5bacad-5c9c-4d99-a446-e6ff6d4195e9,,08/08/2023 12:47,08/08/2023 12:48,08-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
258604c1-6a28-414f-b7db-aa07c05f8faf,Inbound,Order Related,Seller Cancelled Order,Unable to use paylater emi option ,f02a2546-2102-460f-bf8d-6ad5b4b37fd7,,08/08/2023 20:53,08/08/2023 21:14,08-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
dde695c9-cd21-4c29-aea0-231183cfafdb,Inbound,Returns,Return request,,2749d829-f690-47cc-8105-9e0ca25df02e,,09/08/2023 10:04,09/08/2023 12:26,09-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
b48c5070-3989-4389-8828-78e5c5c7100d,Inbound,Order Related,Invoice request,,09ca6d4a-b2cb-4a6d-90e7-4c75f7592373,29/07/2023 17:51,09/08/2023 17:45,09/08/2023 17:46,09-Aug-23,KANCHRAPARA,Mobile,29999,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
b462384d-7447-4e3f-aa74-0b4d0619f168,Inbound,Returns,Reverse Pickup Enquiry,,a4619527-6dfd-4d72-a61d-de61b29bfd09,,08/08/2023 16:13,08/08/2023 16:20,08-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
53464bbc-5bbd-4b87-a6e8-df9498f6934c,Inbound,Returns,Reverse Pickup Enquiry,Please aasan method rakhen,70bfea68-039e-47d6-b8da-c0ba4b69623a,,09/08/2023 13:12,09/08/2023 13:17,09-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
93c6e7e5-2294-4fd7-9e05-b5625f009885,Inbound,Returns,Product related Issues,,1edb437d-76da-4bc5-958e-964c959c44a5,,09/08/2023 15:26,09/08/2023 17:44,09-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
995b0576-9df0-4cab-a3c9-a89a2433eeeb,Inbound,Returns,Reverse Pickup Enquiry,But my problem not solve ,ff643e89-0f90-4c12-bb10-9d4b2d682d27,,09/08/2023 22:54,09/08/2023 23:01,09-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,4
63b65f9c-f087-497c-88cc-e5357c0297a7,Inbound,Returns,Service Centres Related,,c927e975-0d17-48b9-9b64-cc08bb422947,,09/08/2023 23:33,09/08/2023 23:37,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6719e8a1-0fc2-48b4-93f5-ce4a782fc3e6,Outcall,Feedback,UnProfessional Behaviour,,c87e5ae1-3ade-448c-b27a-072acc05fb36,,08/08/2023 07:31,08/08/2023 07:42,08-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
7c9055af-5db7-4905-92cd-7aa91de7b29c,Inbound,Order Related,Delayed,Good,53920aa8-401f-49df-a9b9-73ba29306537,,08/08/2023 09:05,08/08/2023 09:06,08-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
bbe24e55-177b-46b3-8cd0-071120d4854a,Inbound,Returns,Reverse Pickup Enquiry,MY PROBLEM IS NOT SOLVED. PLEASE HELP,ed93e720-fcc8-4f92-9930-062d4d119099,,08/08/2023 13:17,08/08/2023 13:28,08-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
334d0de4-f806-4f2e-aa10-a5534502a85e,Inbound,Returns,Return request,,d8d920c5-d177-43d4-957f-e6f361451e81,,08/08/2023 19:18,08/08/2023 19:25,08-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
af4b3fee-5f2a-4959-ae8d-c0e10459bd72,Inbound,Refund Related,Refund Related Issues,Worst service ,5f9fb0ea-af11-4b05-80f1-1d8e4670238b,,08/08/2023 19:54,08/08/2023 20:03,08-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
6f3e18de-5054-452d-8dce-089e6a2340b8,Inbound,Returns,Reverse Pickup Enquiry,,ec79ed27-405c-43e2-a6de-3f0a8c089345,,09/08/2023 13:26,09/08/2023 13:33,09-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
1600611a-1846-430e-8a25-aaab80cb9ae0,Inbound,Offers & Cashback,Other Cashback,Good and excellent ,6d1115ef-bc15-48eb-b009-91d2bc9b0fbc,,09/08/2023 14:52,09/08/2023 14:57,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
47aa7e1b-b0de-48ca-9ed3-c8e166b5ea87,Inbound,Returns,Return request,,0f6ceb2a-ef29-4178-8bc5-973a8e5452e9,,09/08/2023 17:06,09/08/2023 17:08,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
72728a1c-4c96-4e18-b04e-b1676ca9f7e9,Inbound,Returns,Wrong,,4d810fb6-2e29-403d-ab46-a8c90d2ac24f,,08/08/2023 09:28,08/08/2023 09:34,08-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
98427827-8f05-4ad5-9589-9b57e275eb04,Inbound,Returns,Reverse Pickup Enquiry,,a5227078-9d84-41ce-bfdb-9a82fb043f2c,,08/08/2023 10:05,08/08/2023 10:27,08-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
83fd8f4c-3f5c-4024-b862-478f55bf2ef7,Inbound,Order Related,Installation/demo,Not solving issue so many times ,9ef06475-0f36-4364-8747-7a476e83126a,,08/08/2023 21:44,09/08/2023 09:31,09-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,1
8697ae8f-e7ed-42a3-8c9e-8ffe789441f9,Inbound,Returns,Reverse Pickup Enquiry,,69adf577-cad4-49c5-a56d-2d3cf0f82341,,09/08/2023 13:22,09/08/2023 13:43,09-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
7bdb31e1-9e2a-49cc-9649-3fdf40af46a0,Inbound,Product Queries,Product Specific Information,,054d2cc3-99f8-4616-9254-85828176aa5b,,09/08/2023 13:46,09/08/2023 13:47,09-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
dab5a34c-bdfb-4b4a-86b0-ad8bddb128b5,Inbound,Refund Related,Refund Related Issues,I am happy to help ,28e1fac5-c180-4c3b-b00a-8c3704dd9f0a,,09/08/2023 13:00,09/08/2023 13:10,09-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
429c156a-46b5-4685-9f7f-b42daefb8354,Inbound,Product Queries,Product Specific Information,Very good condition ,81c77564-1a96-4efa-9423-e49bd37fb320,,09/08/2023 13:44,09/08/2023 14:02,09-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
26a9e56e-b06e-4294-af0c-b39e98e56688,Inbound,Offers & Cashback,Other Cashback,,9f103c3c-e275-4536-af66-5a693d2d30d5,22/07/2023 12:13,04/08/2023 09:46,08/08/2023 07:26,08-Aug-23,CHENNAI,Mobile,11999,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
637ea3b4-9064-4284-98b1-519e1d06b766,Inbound,Order Related,Installation/demo,,176edc2d-52c3-49c0-865e-04f3f49a0fdc,,09/08/2023 10:49,09/08/2023 11:37,09-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,2
2dd22d67-75e0-4306-8728-54d7a8a317f3,Inbound,Returns,Reverse Pickup Enquiry,,1dfd5ff1-5d64-4f82-b930-6b95efbbf2c0,,09/08/2023 13:02,09/08/2023 13:04,09-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
53d9a0a0-b23c-4864-8225-9c4226d24508,Inbound,Returns,Wrong,Some items repeatedly come of wrong brand due to which we customers face a lot of trouble. The company has to ensure that the item ordered by the customer is delivered to the CM customer.,bb3749ae-5281-4eee-b628-77ce1242aaf1,,09/08/2023 17:09,09/08/2023 18:00,09-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
05894db8-75f7-44d7-a921-0d8e63f71526,Inbound,Returns,Wrong,,2fd933c1-bcbf-494c-bdd9-d01d2b17954f,19/07/2023 22:00,08/08/2023 17:15,08/08/2023 17:17,08-Aug-23,BARBIL,Electronics,2049,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
846f441f-8d30-42cb-b526-f3b40d2d78b5,Outcall,Returns,Wrong,Good behaviour ,2d3aad5c-b26f-4b1d-af69-b887c2105790,,09/08/2023 14:40,09/08/2023 14:43,09-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
7fbcff56-e408-484d-9893-9925c27b53cc,Inbound,Returns,Missing,?? ?????? ???? ???? ??? ???,c48824c2-fe0d-48de-ac7b-f9823653fc87,,08/08/2023 18:45,08/08/2023 18:52,08-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f412e720-dd41-42bb-88b5-130b7b343c9a,Inbound,Order Related,Delayed,,c2ae5353-9231-4d75-a9f2-76443765c593,,08/08/2023 21:54,08/08/2023 21:59,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
656c0be7-db37-4f96-b7ca-85a6b7b797ee,Inbound,Returns,Fraudulent User,,466a8896-5a11-4cd0-9a3b-4556467170ad,,08/08/2023 19:47,08/08/2023 19:48,08-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
fa169b65-5766-4685-97f9-7482cb29abbf,Inbound,Returns,Return request,Thank you anas resolve my problem ,a62ed325-3ce8-45b4-8461-6ef1eb7047eb,,09/08/2023 14:17,09/08/2023 14:20,09-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
c51eb1ab-6e7a-4417-aa3a-174a2c2ba963,Inbound,Returns,Reverse Pickup Enquiry,,8f7b11cd-22b9-4768-abcf-14ceb1233c80,,09/08/2023 18:33,09/08/2023 18:34,09-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
098651d2-8a23-4289-8fed-5c0f29527989,Inbound,Returns,Reverse Pickup Enquiry,,59e0162a-a628-41a0-a3cf-92250cd5b63c,,09/08/2023 23:08,09/08/2023 23:09,09-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
fb37f43a-0821-44d3-ac8d-32e5780a9b8d,Inbound,Order Related,Delayed,Good facility,5944eeda-138a-4c00-9943-3294453e6316,,08/08/2023 07:58,08/08/2023 08:21,08-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
51fcf6bf-29d5-426d-8417-2bb0b5722827,Inbound,Returns,Reverse Pickup Enquiry,,10453bb3-16a3-4970-9f1d-dc2fdc15cd2d,,08/08/2023 14:52,08/08/2023 14:54,08-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
2cee2afa-d67e-44d8-9dd8-28038e6fe68f,Inbound,Returns,Missing,,3f5710fd-c8cf-4d04-9136-5de198edadb8,29/07/2023 18:50,08/08/2023 09:07,08/08/2023 09:09,08-Aug-23,JALORE,Home,375,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
8e7c64f0-7f4b-41aa-b909-e9052cce88a9,Inbound,Returns,Return request,,4672645f-58e5-4d92-94a1-d8ae01b9e905,,08/08/2023 09:24,08/08/2023 10:41,08-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
9631f8cb-7a58-4ba6-9c88-2934a287855b,Inbound,Order Related,Delayed,,eade5742-b8cb-43d0-88be-ecca67882a22,,08/08/2023 16:33,08/08/2023 16:34,08-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
b35c4009-cd63-4eb8-8fe1-152571444587,Inbound,Returns,Return request,,d81b6ffc-ce34-41e4-9b88-64e10073193c,,08/08/2023 18:58,08/08/2023 19:05,08-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
164091d4-9724-4cca-8fd7-0a8db2b4eeb3,Inbound,Returns,Reverse Pickup Enquiry,,33945c17-b1b2-4c2c-a006-8b0ad6c7e3f5,,09/08/2023 12:29,09/08/2023 12:31,09-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
1c3115f1-d5d2-45ed-9165-759b7671734c,Inbound,Returns,Reverse Pickup Enquiry,Good ,516d58b5-4ca2-4cc9-8ea7-437ebb14ea16,,09/08/2023 18:02,09/08/2023 18:06,09-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ed6ebfe3-ecea-4e20-9ebe-94d8ab7e911a,Inbound,Returns,Reverse Pickup Enquiry,Good,120a80e6-afc5-424c-b1df-e57782c4a5d1,03/08/2023 10:56,07/08/2023 20:35,08/08/2023 09:47,08-Aug-23,LUCKNOW,Electronics,239,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
b5c8ccf5-690d-464e-84db-8b84261cb3b2,Outcall,Returns,Return request,,8a8d50f5-44c4-4768-a63a-4d3f53745b5c,,09/08/2023 18:55,09/08/2023 18:57,09-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
c711dc18-f53a-434f-b511-d5eb0635852b,Inbound,Returns,Exchange / Replacement,,f7efeffd-1476-4130-9a26-aa1abab79cb1,29/07/2023 06:51,09/08/2023 14:22,09/08/2023 14:24,09-Aug-23,SAUSAR,Mobile,14990,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
38bb3ba4-7911-4a9d-86c7-a02322a934e6,Inbound,Returns,Reverse Pickup Enquiry,  mam,1739acbf-c7a6-47f7-8781-18e1bb2feb54,,08/08/2023 11:24,08/08/2023 11:27,08-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
24f95c86-94e6-4710-9eb7-0557a03a53c4,Inbound,Returns,Reverse Pickup Enquiry,,5a808fe3-1332-4c5e-a63f-d19eb5d3c2ac,,08/08/2023 13:11,08/08/2023 13:44,08-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
4a8834cb-c081-4e3d-b734-d75019bb8efe,Inbound,Returns,Reverse Pickup Enquiry,Mujhe koi help nhi mili hai.... mujhe return chahiye Mera mujhe wrong product received huaa hai usko return kro....????,6fefa03f-a791-4b74-a1ee-bbb9783b24e1,,08/08/2023 15:21,09/08/2023 08:38,09-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,1
97d81c7a-80aa-4082-b86d-df91fa378188,Inbound,Shopzilla Related,General Enquiry,,c43aa32a-81d3-43cf-a1ae-3370b685507e,,09/08/2023 08:51,09/08/2023 11:57,09-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
d76b3bbb-8956-4b36-9d49-663475a599d5,Inbound,Returns,Reverse Pickup Enquiry,Good one,352946e4-5b32-4dbf-858d-39ea804aaf56,,09/08/2023 10:39,09/08/2023 11:03,09-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
f9e42425-6b17-4fe9-a3cf-f8ffacefe9b1,Inbound,Returns,Return request,,39872f0c-673b-4295-90a1-60bc14408e6c,19/07/2023 18:24,08/08/2023 09:57,08/08/2023 10:03,08-Aug-23,BOKARO,Furniture,5999,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
057c7db6-ac6d-4e9c-bebb-bcaf99722013,Inbound,Order Related,Delayed,,75c874cf-b7cb-430e-ab5f-0ed975c60479,03/08/2023 06:33,08/08/2023 20:25,08/08/2023 20:28,08-Aug-23,HYDERABAD,LifeStyle,279,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
e8533322-c684-4f91-b336-53721c3cc912,Inbound,Returns,Reverse Pickup Enquiry,,ff4be8a4-9553-4ce6-9fbb-02b9915cfc03,,08/08/2023 22:07,08/08/2023 22:07,08-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
58997cf9-232d-4ef1-9416-b73d96c0b46a,Inbound,Returns,Reverse Pickup Enquiry,Do train the executive to trace all the email when they address a escalated issue. And clarify and teach them to respect and take the ownership of decisions made by a senior customer service executive. ,be90966a-fbf1-4220-be34-ef0e75726e40,,09/08/2023 06:14,09/08/2023 14:31,09-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,1
d8fc1ad4-b2ed-4195-9306-e23bb8fef80a,Inbound,Payments related,Online Payment Issues,,f5f4e066-71ef-49a3-90fc-17bf3a0b10af,,09/08/2023 13:20,09/08/2023 13:21,09-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
eb949c28-579b-4fae-9010-bb6d2f93e5bf,Inbound,Payments related,Payment related Queries,,80bbf08c-2b01-45c8-978a-7b5fe2f7b82a,,09/08/2023 21:57,09/08/2023 21:58,09-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
227820b4-6845-4431-954d-cdf1480aedec,Inbound,Returns,Fraudulent User,,7b448971-c18f-4e0f-b867-a9c496e323d9,01/08/2023 22:56,07/08/2023 13:06,08/08/2023 15:44,08-Aug-23,SHAHJAHANPUR,Electronics,1499,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
55cacfad-b32e-42e0-af36-53d7d6ef6a23,Inbound,Returns,Reverse Pickup Enquiry,,2430f8b4-0a06-4460-8710-53b9b4e0384c,04/08/2023 01:36,09/08/2023 11:24,09/08/2023 22:25,09-Aug-23,NEW DELHI,LifeStyle,836,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
9c86e396-3cea-4e87-a429-1a6c8ec608ca,Inbound,Order Related,Seller Cancelled Order,,83b204f4-32dc-4046-8492-30339355e8a8,06/08/2023 13:51,07/08/2023 18:06,08/08/2023 07:02,08-Aug-23,PUNE,LifeStyle,1124,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,3
65cd0a3f-afef-4f85-8ff8-a557af4439dc,Inbound,Order Related,Order status enquiry,Thank you ,91675d1d-d8ed-4161-8c8b-6afcd714189d,31/07/2023 17:02,08/08/2023 12:57,09/08/2023 15:00,09-Aug-23,BHUBANESWAR,Books & General merchandise,739,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
0ebea3f7-3d5c-4ee7-8412-5a54fa2b5636,Inbound,Returns,Return request,,ab9681c0-6639-4a0d-add3-1b8e431a58d6,01/08/2023 18:22,09/08/2023 13:01,09/08/2023 13:04,09-Aug-23,JALPAIGURI,Books & General merchandise,400,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
0bbb997c-1db1-4f97-b264-cfff99a527d3,Inbound,Returns,Reverse Pickup Enquiry,Customer care exucatives is helpful person n good coordination in Shopzilla I m satishfy your exucatives good services Shopzilla card thank you ,82f711ac-985b-43ae-a659-cbeb82205702,,08/08/2023 20:08,09/08/2023 11:47,09-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
7f90f0f5-c3f0-4ec5-a81a-1830a3c00136,Outcall,Returns,Return request,,41528763-571b-4c5f-8129-b368b0d48c6a,,08/08/2023 10:18,08/08/2023 10:32,08-Aug-23,,,,618,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
81d2de0d-5b6c-4289-b2da-dbd7170f2345,Inbound,Order Related,Invoice request,,f749b04a-2ebf-4898-8902-8b98fa4b55e4,,08/08/2023 19:24,08/08/2023 19:24,08-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
5ef565d2-25ed-4143-998d-614c640f4c33,Inbound,Order Related,Installation/demo,Good service ,ff0ca08f-702e-459a-b997-1f93803f9b10,,09/08/2023 08:22,09/08/2023 10:57,09-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
f915329c-df75-4083-a1ee-e259279fe705,Inbound,Returns,Reverse Pickup Enquiry,,7d5e3290-2be1-4c91-8a72-4b8f5ff788ba,30/07/2023 15:40,08/08/2023 09:15,08/08/2023 09:38,08-Aug-23,SHAHJAHANPUR,Home,275,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0c63b8f6-eddd-4420-903f-2b30d8dd8f8b,Inbound,Returns,Missing,,3c550084-0c71-4746-aa4b-60fd6a060588,,08/08/2023 06:36,08/08/2023 06:39,08-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
d7b9880f-337f-49d0-a8b4-e22a57997cc4,Inbound,Offers & Cashback,Other Cashback,good,f7c778f1-09d6-49f6-9d23-a3472720a7e1,,08/08/2023 14:08,08/08/2023 14:09,08-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
22bab7b5-575b-4415-be54-2595fc94fcb2,Inbound,Returns,Wrong,Thank you ,61c8af03-9885-40b2-96fe-e785cc440f31,,08/08/2023 21:02,09/08/2023 10:08,09-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
ec19e0da-21a0-47c8-a88b-e713a9fa09e1,Outcall,Payments related,Online Payment Issues,,7af0fbbb-7587-4810-bde1-b799e3d87bde,,09/08/2023 01:14,09/08/2023 11:11,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
45831cfe-fb95-4466-998a-4d38a5f861a3,Inbound,Offers & Cashback,Affiliate Offers,,a7b15065-471a-4955-8006-fbbc13308d7f,,09/08/2023 07:37,09/08/2023 14:35,09-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
ecbf2bc2-4c66-4138-8561-ee88cb1715fe,Inbound,Returns,Reverse Pickup Enquiry,,886a8d62-9254-42f4-9361-5395b48857a5,,09/08/2023 11:03,09/08/2023 11:11,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
07fd3963-504f-451c-9a44-6f70326643a0,Inbound,Order Related,Priority delivery,,39c7f8cc-cf2f-49f3-8256-244b5baf46df,,09/08/2023 17:02,09/08/2023 17:09,09-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
e981bb92-57ed-40b9-8bf5-46e2fdcddc4c,Inbound,Returns,Return request,Nice tq meri help krne   ,9e0cf550-bcaf-4da8-99ee-4e543dbbd0fd,,09/08/2023 18:59,09/08/2023 23:36,09-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
fb26d688-2dd2-4600-9812-7c6499d6196a,Inbound,Returns,Service Centres Related,Thank you ,0ef331dc-f808-464c-858d-27431c53e66a,,09/08/2023 18:40,09/08/2023 18:41,09-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
fc75b12f-9272-47db-abb3-301399e92d33,Inbound,Order Related,Delayed,,c5333db4-1c22-4db7-bc86-2cd8a1e5be86,04/08/2023 21:30,09/08/2023 09:29,09/08/2023 11:19,09-Aug-23,TIRUPATI,Mobile,26999,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
2d79634d-49ad-49f7-b3d8-5b9306138a8b,Inbound,Product Queries,Product Specific Information,Nice service,8e4fb279-2172-4a51-aacb-835463b9b6d0,,08/08/2023 18:59,08/08/2023 19:00,08-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
f918e0c7-afe7-4f15-bdd0-b4885e629b32,Inbound,Payments related,Online Payment Issues,Thank you.,58230666-cd23-4bea-ab83-25835b08d5b1,,08/08/2023 22:51,09/08/2023 06:22,09-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
6e652de2-55f7-41de-aaf6-0f8eed00466b,Inbound,Order Related,Delayed,I like no your service ,c31fdff0-5bbc-42ef-addb-9e4afd718632,01/08/2023 15:34,09/08/2023 21:41,09/08/2023 21:50,09-Aug-23,SHOLAPUR,Electronics,899,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,1
06546bc2-ff02-4256-82c2-09f5d32df41b,Inbound,Product Queries,Product Specific Information,Good ,827fb3a5-86ed-4a60-9d38-57a6914921a2,,08/08/2023 10:10,08/08/2023 10:20,08-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
4182d272-74a1-4299-a107-8bb135918724,Inbound,Returns,Return request,,9d59bf50-8697-421f-a92b-8ac4ec8d2715,,08/08/2023 21:15,08/08/2023 21:34,08-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
54dca5d6-ebc2-4032-80c0-0f1e7165946e,Inbound,Returns,Service Centres Related,,cd96f555-1271-49a2-8372-f116900a48db,,09/08/2023 11:27,09/08/2023 11:33,09-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
8a159719-0110-4043-bfe1-ed3f3b84819f,Inbound,Returns,Return request,,44c84d7f-cbc5-4549-baad-48965cb328bb,,09/08/2023 12:47,09/08/2023 13:19,09-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
cbf84490-2fe4-4aed-a93f-3f10ecb9ec8b,Inbound,Order Related,Order status enquiry,Exllent Service,61004386-0104-4f15-ac84-f5d90bf423c6,,09/08/2023 17:03,09/08/2023 17:07,09-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
d97dcd86-fcf5-4ae1-87ae-85d356ea31f7,Inbound,Returns,Missing,,1e50de9a-6394-481c-9bfa-947b3446d1c7,02/08/2023 20:16,08/08/2023 09:21,08/08/2023 09:28,08-Aug-23,PATNA,LifeStyle,440,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
08e95c66-e6ce-481e-bce9-728d75046273,Inbound,Order Related,Invoice request,,8aeaa9c7-b632-4173-843a-5a505b4292e7,,08/08/2023 11:07,08/08/2023 11:17,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a2c9d2ca-5974-4f8d-9972-0cd1cc536db3,Inbound,Returns,Reverse Pickup Enquiry,Nice,cb592310-839a-4f39-bbf7-6a2cc1dfbd96,,08/08/2023 11:17,08/08/2023 13:09,08-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
99296094-0139-4bfd-8d0e-23f36fa48918,Inbound,Payments related,Payment related Queries,,5a15221b-672c-4e8d-99eb-df7cb60c80b2,,08/08/2023 11:20,08/08/2023 11:21,08-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
e74c44d9-f3ac-4bd8-9e6a-717d85310231,Email,Refund Related,Refund Enquiry,,8e96e6aa-f31c-4fa0-9df3-9ea22374ff44,,08/08/2023 11:27,08/08/2023 11:28,08-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
972644b1-8631-49f9-82ea-35aeedfcc6bc,Inbound,Order Related,Installation/demo,,8b770b4e-848a-4966-8e71-308670765ce7,,08/08/2023 13:25,08/08/2023 13:28,08-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
8e0a417c-4d80-494a-b55a-88c5ef7a680a,Inbound,Returns,General Enquiry,,4d9b6469-b9a3-422c-b206-af459dda584f,,09/08/2023 00:48,09/08/2023 11:24,09-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
0a2b1234-e2a1-4f44-9b0c-da03f3b7dd81,Inbound,Product Queries,Product Specific Information,Customer support was good but refund process need to be made more faster,8687b119-113b-48be-adb7-dfe6a51cd47f,,09/08/2023 07:20,09/08/2023 10:58,09-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
310d05aa-a8f7-43ba-a645-3a4472e0b6bd,Inbound,Order Related,Installation/demo,,c785308d-d483-4627-a052-72a90f7c745b,,09/08/2023 08:23,09/08/2023 11:14,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,1
9f7f7664-9155-40de-a634-1ba6765b2d8d,Email,Returns,Service Centres Related,Excellent,553f235c-6a9b-4617-b385-7fafa0877e90,,09/08/2023 14:05,09/08/2023 14:10,09-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
592a73f3-6717-4ba1-b9e4-2a85a0af08c5,Outcall,Product Queries,Product Specific Information,Exlent,9c364b7f-944f-459e-96eb-f8ed7f8fad9a,,09/08/2023 17:42,09/08/2023 17:58,09-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
3df60618-7542-46f5-bdd0-6f7420b8cff4,Inbound,Returns,Return request,Thank you ???????? sir ,ddcbea5f-0964-44f8-a36b-c7881108559b,,09/08/2023 19:46,09/08/2023 19:51,09-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
8e6e7804-ec13-4679-842d-4fa097bcce3c,Inbound,Returns,Exchange / Replacement,,72aba1e2-c9cc-41df-95c4-35e568e06dce,23/07/2023 14:44,09/08/2023 16:43,09/08/2023 17:03,09-Aug-23,AHMEDABAD,Mobile,24999,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
ac129dad-5ff8-4068-91d4-63be0c34cfe3,Inbound,Returns,Reverse Pickup Enquiry,Bad,25cdcce2-0b66-4389-a676-5aad75bc1fdf,,08/08/2023 09:10,08/08/2023 09:29,08-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
00fe98dc-71c5-40c4-bcc7-6cbec895d707,Inbound,Product Queries,Product Specific Information,,d4b74d6f-5c39-4ab0-8b42-2e66857f0d3b,,08/08/2023 14:56,08/08/2023 20:25,08-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
39d750b4-ed24-4ecb-8ef6-eadaaf5ba0aa,Inbound,Cancellation,Not Needed,,b9a3d073-46cf-4167-8fb9-5d6afa56b365,,09/08/2023 08:39,09/08/2023 23:17,09-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
3fe9aa1f-8018-4e8a-9d3a-a6ed1c215cca,Inbound,Returns,Return request,,620d634a-b7b0-4636-a985-7b552c2f2667,03/08/2023 05:50,08/08/2023 11:05,08/08/2023 11:20,08-Aug-23,SONBHADRA,Electronics,1399,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
c8773472-2d7e-41fd-a818-30099e8edd87,Inbound,Order Related,Installation/demo,,7fbe7eda-0dc0-4966-aa4b-d96f10ca6410,,09/08/2023 17:28,09/08/2023 18:45,09-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
e1463a80-2c40-4a14-a4f3-81cabc741a3c,Inbound,Returns,Reverse Pickup Enquiry,"Thank you , I trust Shopzilla.   support.",e77e5840-1499-45ee-9a84-0879842470d4,,08/08/2023 19:50,08/08/2023 19:58,08-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
33cba0bf-5041-47c3-940b-f5643a3a94af,Inbound,Shopzilla Related,Shopzila Premium Related,,eeeaab7f-ae6e-489b-954f-87792131a2c7,,09/08/2023 12:40,09/08/2023 12:43,09-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
b86ab4b6-1c32-4d67-a13a-dd7faf003807,Inbound,Order Related,Delayed,Good ??,443dbb08-c915-40ed-9137-f6498203fc59,,09/08/2023 15:30,09/08/2023 15:32,09-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
7844c024-c178-44c0-ab07-9504ff11f2e2,Inbound,Order Related,Installation/demo,,916e9c29-409c-4a21-986b-129d59f8f4bc,,09/08/2023 16:50,09/08/2023 16:54,09-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
de9bb259-6cb3-4ef0-b28d-844e67c2a346,Inbound,Returns,Return request,,3aa1221e-6b40-4ac7-9807-5d72e77be8d8,,09/08/2023 21:23,09/08/2023 21:24,09-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4a4f0244-630c-4482-9d79-4aeb13900891,Inbound,Order Related,General Enquiry,I have consult with some executive but still I have not got any proper solution.customer executive should have been proper information that I did missed.Thank you!,b1dc345c-ef75-4974-acf6-1c07e1c964b1,05/08/2023 22:57,07/08/2023 22:48,08/08/2023 13:27,08-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,1,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
e3b6c44f-2028-48f3-80f8-f28190646d05,Outcall,Returns,Return request,,c9182ef1-a533-4617-b180-213bba97178d,24/07/2023 19:29,08/08/2023 00:42,08/08/2023 00:45,08-Aug-23,SHIMOGA,Electronics,13900,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
a6ca1eb6-ad98-4dab-8b8d-5f067b9f5fa4,Inbound,Refund Related,Refund Related Issues,,29649c52-41ba-4b10-810b-2a35166e4f04,,08/08/2023 10:04,08/08/2023 10:07,08-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
1384325e-f8fa-44dd-8b45-8df9bd2714a0,Inbound,Returns,Reverse Pickup Enquiry,,1cc49fe2-9126-416a-bc84-441985f2c9c9,,08/08/2023 16:06,08/08/2023 16:15,08-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
a600a424-0f46-4d49-9bad-bbad8ed3d574,Inbound,Order Related,Installation/demo,,7d6aee35-3edd-41a8-91e5-e88920c73822,,08/08/2023 21:44,09/08/2023 00:33,09-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4c617bcd-bf5a-4400-81e3-9fdddcdd68c7,Inbound,Returns,Reverse Pickup Enquiry,It should be Prblem will be solve less time ,27e9576e-cb93-4aab-a528-2cc388081e6e,,09/08/2023 13:24,09/08/2023 13:26,09-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ddc33d78-8277-4e21-b3a0-648da1854368,Inbound,Cancellation,Not Needed,,a497f00d-b38a-4127-83d6-ec150e520814,30/06/2023 08:33,08/08/2023 21:11,08/08/2023 21:16,08-Aug-23,PALI,Books & General merchandise,198,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
9dbad53b-2d71-4441-b139-37a9a0004d6c,Inbound,Refund Related,Refund Enquiry,,38ef8025-feb1-4781-a5b8-96d5240478fd,03/08/2023 17:24,08/08/2023 12:46,08/08/2023 17:23,08-Aug-23,GUNTUR,Electronics,85998,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
4d381dbf-f41f-40fd-9cf3-1e3be11cfce3,Inbound,Returns,Reverse Pickup Enquiry,,46634dd3-ec1b-4463-a9d1-a6c0ac10960a,,08/08/2023 06:53,08/08/2023 06:56,08-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
a3d1f550-5b8a-4da3-a55a-ded8dd82d6ac,Inbound,Order Related,Customer Requested Modifications,,c517bea4-26db-410e-ad67-a5808492b089,,09/08/2023 19:40,09/08/2023 19:46,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
ed9773b7-b263-4596-aa82-daa1ca66b9e1,Outcall,Returns,Missing,,d28144d1-b858-4dc8-af72-840614041074,02/08/2023 19:51,08/08/2023 00:37,08/08/2023 11:02,08-Aug-23,MUMBAI,Home,204,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
dee91135-a1c7-48ca-abd2-23c76dcef257,Outcall,Returns,Wrong,,40fbcc0d-f012-4437-9833-2dfa746003c7,,08/08/2023 13:28,08/08/2023 13:30,08-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
aedca297-1c5a-4085-b2e0-8b9cdd5bb49c,Inbound,Returns,Return request,,8eca8c08-8ae1-4c6c-8345-567f9b5bc9ca,,08/08/2023 18:58,08/08/2023 19:01,08-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
3a1df4ed-8fc5-4b2a-9e10-5d81a538f26d,Inbound,Order Related,Delayed,,c4cdafa8-537e-400e-8958-c80b2ddacd0c,,09/08/2023 14:57,09/08/2023 16:03,09-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
edd5449e-100f-4453-b43b-95bed9251560,Inbound,Order Related,Installation/demo,,6f65a653-5650-4930-bfd0-8219d8584364,,09/08/2023 15:38,09/08/2023 15:42,09-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
74fdb6d9-df30-4e83-8c7d-f9ffaf54e3a6,Inbound,Returns,Return request,,c2855ce9-24e9-4857-90ee-5ff4581f1170,,09/08/2023 17:26,09/08/2023 17:39,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
3178b37f-97e1-4cbc-8d54-f53c4cd2747c,Inbound,Order Related,Delayed,,1c118e45-5a9b-4425-8e1b-8bddaad28467,01/08/2023 04:30,08/08/2023 21:41,09/08/2023 20:51,09-Aug-23,GORAKHPUR,Home,179,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
63bc4f0e-ce16-4077-95dc-b11ef1fab156,Inbound,Feedback,UnProfessional Behaviour,,14b6d7b9-f391-4bc5-8301-0c0887a3cfa5,,08/08/2023 11:59,08/08/2023 20:46,08-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
eefbba00-c039-4da3-b21f-5aaae9b97720,Inbound,Returns,Reverse Pickup Enquiry,"Its services are very good, especially on call, talk to a mother, who explained us very well and spoke very lovingly.thanks Shopzilla for nice service ",b526a156-ff06-4c02-8dfc-975f537e0f9d,,08/08/2023 19:58,08/08/2023 22:33,08-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
cd53dc01-bc60-4d93-a49d-fa074111e34f,Inbound,Returns,Return request,Please check with the sellers if they're selling quality products and complete product. ,ac0f4e84-2817-4fce-b232-1aabd36e8087,,09/08/2023 16:55,09/08/2023 16:58,09-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
abce7070-a306-4677-ab88-7710160f5e79,Email,Returns,Service Centres Related,,89efacd4-01fe-46c0-9eaa-3568aee885b0,,09/08/2023 18:30,09/08/2023 18:35,09-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
e0f47621-ce07-4eb8-9b84-96bf0eeb0e18,Outcall,Returns,Reverse Pickup Enquiry,,d5805305-92fb-4c17-a820-0e68a77fd0c2,28/07/2023 09:12,08/08/2023 00:02,08/08/2023 00:05,08-Aug-23,NAGPUR,Books & General merchandise,1802,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
06802a21-d694-40fd-8fd0-747a4ffdad10,Outcall,Shopzilla Related,Shopzila Premium Related,,918bb1f0-1da1-478d-be32-2d032c3e98f1,,08/08/2023 11:18,08/08/2023 11:20,08-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
f3eb2b07-2d40-418f-8531-9a04f13ad5f3,Inbound,Order Related,Invoice request,,2e711ec4-5e66-450b-97ce-620695dcfb3e,,08/08/2023 21:17,09/08/2023 01:27,09-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
b7232119-defc-4b98-9ef0-bcea05540437,Inbound,Shopzilla Related,Signup Issues,,04c23495-277f-480d-b59a-463d9b43b0a5,,09/08/2023 17:34,09/08/2023 17:54,09-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
c8e9b365-e52f-439e-8d16-ee026159ae42,Inbound,Returns,Reverse Pickup Enquiry,Delivery time is very long as compared to other online shops. in an urban city like   it should not take such long time,eb079152-6ac9-47b0-af2d-68bc5d1ca95b,,09/08/2023 21:35,09/08/2023 21:38,09-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
ebc2be3b-0b39-4ef2-a3d1-126ac681dc79,Inbound,Returns,Wrong,Automated system is not good. Approximately after two hour long wait a call was arranged...so plz make easy to reach customer care executive.,9fbbe7a1-bf12-48b5-9ef0-451a398963ec,,09/08/2023 22:49,09/08/2023 22:55,09-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
7ec99d49-4745-4010-839c-9fc58ec00440,Inbound,Returns,Reverse Pickup Enquiry,Awesome ,d9e6078a-8842-4833-ac60-dd8b2193069d,04/08/2023 12:35,09/08/2023 21:44,09/08/2023 21:45,09-Aug-23,BANGALORE,Electronics,949,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
b799eb29-bf10-4088-a696-b9426154158e,Inbound,Order Related,Order status enquiry,,b97b8b31-281e-4c23-a318-f03d44cdabbb,,08/08/2023 15:20,08/08/2023 15:23,08-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
56b565fe-afd5-45c5-8ef8-2a84aaa20be5,Inbound,Returns,Damaged,,2584ae4d-977c-4134-9e5a-52a4916b9f8b,,09/08/2023 23:04,09/08/2023 23:07,09-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
b1296fab-c51b-4f45-a740-4c1dcc586188,Inbound,Returns,Reverse Pickup Enquiry,,2e4c36d6-96d4-445b-87b4-cb484941a10f,28/07/2023 17:02,09/08/2023 13:01,09/08/2023 13:16,09-Aug-23,KOLKATA,Electronics,1340,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
564ee27e-7563-45c3-955c-12f43258b180,Inbound,Order Related,Delayed,Delay in order ,3ebca2a7-9aff-43b7-ae7e-90116b8e443f,05/08/2023 12:27,09/08/2023 13:00,09/08/2023 13:01,09-Aug-23,NILOKHERI,Mobile,18974,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,4
a459a7a9-a001-4d1a-89f8-9fb06022efdc,Inbound,Payments related,Payment related Queries,Please add paylater account deactivate option in the app so any one who wants to close it can easily close the same without reaching customer service ,bd44ff98-b439-49c7-91fd-4aaa8be37898,,08/08/2023 13:46,08/08/2023 17:39,08-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eb707f78-68b0-401a-8d1d-c1186c532b37,Inbound,Feedback,UnProfessional Behaviour,,112824de-2925-4d24-85eb-a9c2828b8a88,,08/08/2023 17:30,08/08/2023 17:33,08-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
71ca72b8-ae87-439c-87ea-c92f9ce0effb,Inbound,Refund Related,Refund Related Issues,,6b4716bb-e4ff-431d-8cdb-448cc68aa75f,,08/08/2023 19:57,08/08/2023 21:08,08-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
632fed35-d1c7-4cd4-b061-c5aa37be842e,Outcall,Cancellation,Not Needed,,21c8e092-f48f-4a90-a585-dd815b40cc20,,09/08/2023 14:33,09/08/2023 14:41,09-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
1623f160-7773-4643-9e4d-01b821625da3,Outcall,Product Queries,Product Specific Information,,63528c96-4c5d-4e20-bff7-3b1d31eb45d6,,09/08/2023 19:25,09/08/2023 19:34,09-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
6ef0501d-2edf-4def-aa05-31fb1a7c983e,Outcall,Returns,Return request,,f4cdbf86-f9b9-4f69-a5d2-e5284597114d,,08/08/2023 14:42,08/08/2023 20:12,08-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
c2d3b423-afa4-4365-9f8e-560f2406ef37,Outcall,Shopzilla Related,General Enquiry,,8569a2e4-8900-4109-8ee8-c99c2c46f4c6,,08/08/2023 21:15,08/08/2023 21:37,08-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,1
965d3461-f1d6-45e0-b3ed-6d57cb43489d,Inbound,Order Related,Order status enquiry,,daaf88e2-f8ef-4faf-8ac1-5ba81419e910,03/08/2023 21:22,08/08/2023 09:52,09/08/2023 10:40,09-Aug-23,NIZAMABAD,Home Appliences,12999,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
dc7fb0b5-955e-4c42-902c-bdc5475a6edf,Inbound,Returns,Return request,,db2258b0-3a8b-4036-9b6e-21a285f66ac0,18/07/2023 10:00,06/08/2023 15:08,08/08/2023 14:55,08-Aug-23,GURGAON,Electronics,1199,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
d51d74a6-84d2-4288-b142-4ac10344276c,Inbound,Order Related,Delayed,,d37e3115-977a-4cc1-9a43-c8af01cf8ad7,,09/08/2023 11:25,09/08/2023 12:06,09-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
12442c9f-709b-4761-ab58-0780d5cdf379,Inbound,Returns,Return request,,043b1c45-fcd6-44a3-a107-c104efa7bf97,,08/08/2023 12:29,08/08/2023 12:31,08-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
1cc6c4d5-19a6-4593-93db-a86753a47647,Inbound,Order Related,Delayed,Where is my order???? How many times should I call and get the same reply???????? I don't want to listen anything please deliver it asap!,43cb216f-1c0a-437a-959a-25b86be636b7,,08/08/2023 19:47,08/08/2023 19:50,08-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
ea44c45b-20ac-4c2e-a6d6-c8e70bd41257,Outcall,Order Related,General Enquiry,,3e6c40be-cbeb-40f2-89f7-df1968d93e05,,08/08/2023 22:29,08/08/2023 22:46,08-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,3
00a7b8c8-04ab-412e-bd1b-8238f40c5978,Inbound,Returns,Reverse Pickup Enquiry,,e52f6901-0345-4115-8a4b-be7a3084b32f,,09/08/2023 10:00,09/08/2023 12:44,09-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2d30ee2d-d2b1-42f3-95d4-a29b5c340092,Inbound,Returns,Reverse Pickup Enquiry,,8312e968-da32-458a-a095-cec4eebbfac1,20/07/2023 22:46,09/08/2023 12:43,09/08/2023 12:59,09-Aug-23,MUMBAI,LifeStyle,436,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
3fbb8c59-0bbb-4fe2-8bf3-1d3bd39698b3,Inbound,Returns,Wrong,,14da9cef-2681-4225-be5f-a6181f0987cc,30/07/2023 20:05,08/08/2023 16:27,08/08/2023 16:28,08-Aug-23,NEW DELHI,LifeStyle,1374,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
5f16132d-248f-4f10-8145-6d0f9d313632,Inbound,Returns,Reverse Pickup Enquiry,,7a667375-3ebe-4f02-8c43-684901d1fbd9,,08/08/2023 09:31,08/08/2023 21:22,08-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
b0d06f01-9ab8-4537-bab6-acdf11173877,Inbound,Product Queries,Product Specific Information,It's not working properly ,d4a89e54-a9c4-451e-8f12-536de608b160,,09/08/2023 07:05,09/08/2023 11:16,09-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
6054f68f-93e9-4b76-9e09-b27287ca59af,Inbound,Returns,Reverse Pickup Enquiry,Nc,aa5eeba2-0876-4248-85b7-2951e465dd0b,,09/08/2023 13:16,09/08/2023 13:19,09-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
c3bb2337-6edb-4233-8f1b-343a56166b62,Inbound,Returns,Reverse Pickup Enquiry,thank you ,33b0dd41-c96e-45f8-a127-1019e09b8ce1,,09/08/2023 13:30,09/08/2023 13:38,09-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
b88182e3-1bf1-4792-920b-3e7b6c612c30,Inbound,Returns,Reverse Pickup Enquiry,,f6000223-b457-4320-9a6d-d4c280f595ea,,09/08/2023 21:20,09/08/2023 21:21,09-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
1fc8be06-270a-444c-b657-e97f86490045,Inbound,Returns,Reverse Pickup Enquiry,,87a2d34f-c4e0-4611-99e7-d280a5ee464f,02/08/2023 16:21,09/08/2023 13:43,09/08/2023 14:50,09-Aug-23,PARATWADA,Electronics,2999,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
6c4c4eef-b2d0-4ac1-b385-fea1db61ce94,Inbound,Returns,Reverse Pickup Enquiry,Long waiting to be avoided. Quick abd productive action should be taken. ,9c235688-7a14-4563-a992-cab77ffee5fc,03/08/2023 15:57,07/08/2023 14:02,08/08/2023 11:43,08-Aug-23,NEW DELHI,LifeStyle,349,,Jennifer Day,Jackson Park,John Smith,>90,Morning,4
0ad1dafd-0e84-4725-af19-05ff3a8f462c,Inbound,Order Related,Delayed,Overall everything is good ,11161c98-78d5-4390-b388-be1a07c7445e,,08/08/2023 09:45,08/08/2023 09:46,08-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,4
42754a13-61e1-49bd-92f1-d5c2eb286abc,Inbound,Returns,Exchange / Replacement,,051716fb-f3ee-4cfb-8f7e-4f5cf61af366,,09/08/2023 20:48,09/08/2023 21:10,09-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,4
03eea7d1-8eea-43a1-acd2-ad081f41e1e8,Inbound,Returns,Reverse Pickup Enquiry,My problem is yet unresolved,671ab440-6c01-4844-a2d4-1af0df0de913,,09/08/2023 10:20,09/08/2023 11:32,09-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,3
8b6eafde-db61-4625-8a14-2a8a1c81decd,Inbound,Returns,Return request,,adf8d689-9af5-4061-875f-66dceb97f287,,09/08/2023 10:39,09/08/2023 11:38,09-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
ac28d7d1-8839-4851-89fd-98ac1b559c52,Outcall,Product Queries,Product Specific Information,,fa9fead9-77fb-4905-b536-28feb73dbf6e,,09/08/2023 19:29,09/08/2023 19:48,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
52c39621-ef33-4f24-bc36-f32e58e6e979,Inbound,Returns,Reverse Pickup Enquiry,,1c258bb0-e725-4695-86b6-44aec31574ed,17/07/2023 17:19,09/08/2023 17:29,09/08/2023 17:30,09-Aug-23,PATNA,Books & General merchandise,235,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
a5f94a2e-4a94-4f80-b5c7-5a3c34e1fcc8,Outcall,Refund Related,Refund Related Issues,,f12e61a3-8a7a-44ad-9f71-8030dab80109,30/07/2023 23:05,08/08/2023 00:09,08/08/2023 00:12,08-Aug-23,JAMSHEDPUR,Home Appliences,7900,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6ea7c1b5-b29a-47f7-9bb4-12743c04897c,Inbound,Returns,Fraudulent User,Good experience ,95fa9e09-3d9c-4b2f-955f-02268a3aadef,04/08/2023 12:53,06/08/2023 15:51,09/08/2023 16:19,09-Aug-23,HATHRAS,Home,1499,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
eb996c62-e73f-4d36-ba3a-8a45c7f91638,Outcall,Returns,Return request,,aea78ede-3137-4d5d-9148-e84e30e387b4,30/07/2023 22:58,09/08/2023 17:38,09/08/2023 17:41,09-Aug-23,CHENNAI,Electronics,646,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
daad8aca-2613-4091-b895-62e677b91db3,Inbound,Order Related,Installation/demo,,efb3df54-0758-4423-ac55-ce6aba202976,,08/08/2023 13:36,08/08/2023 13:57,08-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
0ce31b38-3849-4771-bf1d-c6fef508fe1f,Inbound,Order Related,Delayed,,8f294602-19fb-4fe4-aca0-2eda5206d2c6,,08/08/2023 16:25,08/08/2023 16:30,08-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
df0be654-cc61-45a5-a24a-f8eae89cb4a2,Inbound,Order Related,Delayed,,eab088ef-8dc8-487e-b3e8-dc566cb4a8f6,,09/08/2023 13:00,09/08/2023 13:01,09-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,3
096140f9-f7a9-4f64-b2bb-bc0c03d47791,Inbound,Returns,Reverse Pickup Enquiry,,60304250-61ff-4fc9-a314-0aa3a49d3d0e,,09/08/2023 12:47,09/08/2023 12:49,09-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
b13aa161-6044-499c-8b96-01b4427a7082,Inbound,Order Related,Delayed,,369dd5ac-54f4-4e8f-9551-a81aee6c0526,,09/08/2023 21:48,09/08/2023 21:49,09-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
0c00e19f-ba8e-4533-a0bd-fdeffacbd645,Inbound,Returns,Reverse Pickup Enquiry,,9437a801-b330-4301-ae77-0fa46b6ad467,,09/08/2023 21:10,09/08/2023 21:17,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
3afc54c7-a57a-4092-84bf-8a60de7be0e2,Inbound,Shopzilla Related,Signup Issues,,f9b9b153-21a3-4939-89d2-d74ae5955731,,08/08/2023 11:01,08/08/2023 12:14,08-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
56b17945-3d8a-47eb-8ff3-b52b0e82ea7e,Outcall,Returns,Return request,,4939e58d-dad3-4ac2-9830-c4bd3dc7ce44,,09/08/2023 18:45,09/08/2023 18:51,09-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
96fa5d92-cc2f-48d1-bb80-74e872deec47,Inbound,Order Related,Installation/demo,Very good communication skills of Ms. . thanks Shopzilla for solve my problem and assured me.,d76be357-8f6a-4ba0-a816-21d076dff083,,09/08/2023 22:24,09/08/2023 22:27,09-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
4cab4015-7d4d-47bb-a94e-69a88b5a7e38,Inbound,Order Related,Order status enquiry,Logistics team not delivered product yet it has been 3 day material with them,a3a77c9d-7d1b-4e89-b967-3477dfbfc118,30/07/2023 20:28,08/08/2023 09:43,08/08/2023 09:43,08-Aug-23,BHUJ,Mobile,32999,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
73a4838a-26aa-44a9-8b48-8b95b51392c1,Inbound,Returns,Wrong,,f12f884c-4072-4cb0-ae05-754efb99db45,,08/08/2023 23:28,09/08/2023 10:43,09-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,1
a2e81bce-6051-4b47-b79f-f9562461481f,Inbound,Returns,Fraudulent User,The slots for delivery are too much in future. Not easy to plan. No slots visible for post office hours delivery .Also the data updation on app about delivery status is not timely. While system does not show out for delivery my door bell ring for delivery.,087bc0c8-050a-49cf-9636-18f625edd767,,08/08/2023 22:20,08/08/2023 22:50,08-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a97941c4-9e62-4e06-8ab9-e1264b064696,Inbound,Payments related,Payment related Queries,,9925140a-f27e-4e91-8ae9-35323cb3ade5,,09/08/2023 21:12,09/08/2023 22:28,09-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
8ebbdfae-1e04-411e-8ccc-e9ab6e7bd1ac,Inbound,Feedback,UnProfessional Behaviour,,31b701d5-ef04-42d7-a85a-ef0e711afaca,06/07/2023 11:37,08/08/2023 19:12,08/08/2023 19:15,08-Aug-23,GAYA,LifeStyle,1578,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
1ad4459b-75d1-4233-a360-729dd0976d68,Inbound,Order Related,Order status enquiry,,a30a67e4-28e4-44e9-8d4a-960e7e4729ed,03/08/2023 23:40,07/08/2023 20:33,08/08/2023 05:34,08-Aug-23,KOLKATA,Home,430,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
fd916723-b40b-42dd-94f1-0009af921540,Inbound,Order Related,Installation/demo,,f5b46536-4615-4991-8331-ad4a8a1c08ad,,08/08/2023 10:18,08/08/2023 10:45,08-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
2c663246-87ef-49bf-82c1-fb883f4f9c6c,Inbound,Returns,Reverse Pickup Enquiry,,a6f5d2e5-b2ad-4d24-b0d6-1f29abccb2b2,,08/08/2023 12:41,08/08/2023 12:45,08-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
bada2145-77aa-4d04-9773-de7fd856caa1,Outcall,Returns,Return request,,e14e3c8b-19a3-4e04-9968-c1eb03750c91,,08/08/2023 19:54,08/08/2023 19:58,08-Aug-23,,,,424,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
0d4ded8d-2bde-4eb1-9631-4a502650fb60,Inbound,Order Related,Customer Requested Modifications,,370db868-6324-42ba-9b10-321aca8a5c77,,09/08/2023 11:45,09/08/2023 11:45,09-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
ada572e4-e419-403f-944d-8e8267ecc606,Email,Returns,Reverse Pickup Enquiry,Very good,ec3415a9-ac4b-47d8-bb15-1545f6e0cc7c,,09/08/2023 14:04,09/08/2023 14:06,09-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
f9414148-453f-42d4-9cb9-76e36ba7f898,Inbound,Refund Related,Refund Related Issues,,2ef13435-c329-4321-81bd-f82040ec735c,,09/08/2023 06:25,09/08/2023 17:11,09-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
58191206-bcd1-4c12-affe-a5d0a5fa362a,Inbound,Feedback,UnProfessional Behaviour,Good ,e5dd0ed3-175a-472d-9e01-46b62c20ae25,,09/08/2023 18:50,09/08/2023 18:53,09-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
68c5e2d2-f9c2-4454-82f6-b5b112824ab0,Inbound,Product Queries,Product Specific Information,,702213fe-4eda-4bf2-9844-6fef1949d423,,07/08/2023 23:24,08/08/2023 00:32,08-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
08023334-455a-4dd4-ac94-1ef7f4d4b73a,Inbound,Returns,Fraudulent User,Shopzilla is getting bad..U order something u get something else. Happened atleast 5 times.Plz improve or will loose customers ,da3dacc3-6d9c-4d98-83ec-822d1fef6e25,,08/08/2023 08:48,08/08/2023 08:52,08-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b0d9998-2410-484f-84df-da15e91e4683,Inbound,Offers & Cashback,Other Cashback,,55a66062-fa5f-43e2-8342-51e5cb655ddf,,08/08/2023 15:58,08/08/2023 19:14,08-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
beda49b4-cfc7-4325-83c9-e1a9bf955a97,Inbound,Returns,Service Centres Related,,d05de894-957d-4426-be78-c3773591afbd,,08/08/2023 17:50,08/08/2023 17:51,08-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,1
69d4de14-7a4d-4f09-b562-1e2b18c7040f,Inbound,Returns,Reverse Pickup Enquiry,I feel good to talk they just told me every needed process so I like that ,465f4893-9e62-4db2-8e41-0e0481453d42,,08/08/2023 22:01,08/08/2023 22:02,08-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
6c87e2ba-45e1-41ee-81b9-b3175bd72f12,Inbound,Order Related,Priority delivery,,42c8adc2-6ee3-4ce0-9212-8738be8edc99,07/08/2023 11:00,09/08/2023 21:50,09/08/2023 21:52,09-Aug-23,BARAMATI,Mobile,32999,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
4fb6788c-7d05-4ef5-a872-cdff2145e573,Inbound,Cancellation,Return cancellation,,e015ada7-33db-48bd-9ec9-0f6d9624d771,31/07/2023 14:19,07/08/2023 14:26,09/08/2023 19:58,09-Aug-23,MUZAFFARPUR,LifeStyle,869,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
35b4c9a3-d7a4-42ef-8454-d5ca54092bf7,Outcall,Returns,Reverse Pickup Enquiry,,3cdda810-67c3-4078-80c7-8650b8bda50f,07/08/2023 01:13,09/08/2023 20:29,09/08/2023 20:30,09-Aug-23,LUDHIANA,Electronics,39999,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
90f98f6d-f5c2-49dd-9763-ddac6cba8c1d,Outcall,Order Related,Invoice request,,bebe86dd-5c67-4d54-9ca7-a0a1010820de,06/08/2023 18:43,08/08/2023 00:51,08/08/2023 19:12,08-Aug-23,INDORE,Mobile,11999,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
56088f87-658b-4b29-a95f-538fb2b605f5,Inbound,Returns,Reverse Pickup Enquiry,Nice,80789df6-035b-4f09-9947-1dd169590038,,09/08/2023 14:49,09/08/2023 15:18,09-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
50fad5f5-4c9e-4cec-99a9-f5b139f7ea96,Inbound,Order Related,Order status enquiry,,c15c458c-f75c-4a35-9fbc-067ab3e64c80,,08/08/2023 13:39,08/08/2023 14:11,08-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
d314296f-0537-4e68-ac1c-b70f925a2d1d,Inbound,Feedback,UnProfessional Behaviour,,ba49b294-bb96-408f-a519-1f86ec67752d,,08/08/2023 18:36,08/08/2023 18:37,08-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
55721293-9dad-4cb3-9824-5c8d652863a1,Inbound,Order Related,Order status enquiry,,59a08aa8-6981-43fd-8725-11af1138bb3c,,08/08/2023 22:33,08/08/2023 22:40,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c2c460f8-b7b1-4dcc-b1a1-e4b96e9122bd,Inbound,Refund Related,Refund Related Issues,,e287586b-80f6-41c9-abbd-601433edbfbd,,09/08/2023 10:46,09/08/2023 14:52,09-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,1
50e546d5-c942-4780-984e-7ba3f8a9f632,Inbound,Returns,Reverse Pickup Enquiry,,ee48668b-c710-49c7-bbef-05b482634e88,,09/08/2023 15:31,09/08/2023 15:33,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
52304c9a-abaa-4d3b-ab4f-1887c42d4f0f,Email,Cancellation,Not Needed,,dd372184-93ab-48bd-803b-c7161460ca5e,05/08/2023 22:35,07/08/2023 20:01,08/08/2023 04:24,08-Aug-23,INDORE,Mobile,74999,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
81e671bc-5203-4987-9359-ab4f31b4f40f,Inbound,Product Queries,Product Specific Information,Useless app,b52d4a72-c83c-4f22-8a1d-65645c09eb6b,,08/08/2023 19:05,09/08/2023 21:42,09-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,1
52b97b15-c424-4add-acb4-aa65620425db,Inbound,Refund Related,Refund Enquiry,,13209404-a211-4e2c-8079-edf40dd3ac55,,09/08/2023 16:27,09/08/2023 16:30,09-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
1bf711f4-9a78-470f-8e7b-c6ff4dc90341,Inbound,Order Related,Delayed,,903864d3-6cd0-4775-a5bc-d0270bb26c34,,09/08/2023 20:11,09/08/2023 20:11,09-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
37512f63-d260-4ce5-8087-11024b3e5e09,Inbound,Returns,Reverse Pickup Enquiry,,3cea052b-62d4-4689-a965-a18be26a2824,,08/08/2023 22:41,08/08/2023 22:45,08-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
4fe8d793-80e2-4ba2-82d5-5cf98e6c7c2d,Inbound,Returns,Reverse Pickup Enquiry,,de7fddba-172b-4f21-b147-c00ec700b85e,,08/08/2023 22:08,08/08/2023 22:11,08-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
17ad534a-efca-4af3-9086-337a225c4d54,Inbound,Returns,Return request,,52803782-2403-4e39-8526-2324f3b4b4d3,,09/08/2023 21:04,09/08/2023 21:28,09-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,4
9fdb8980-b3c3-42c6-9f76-0cae597887ff,Outcall,Returns,Reverse Pickup Enquiry,,0a71420a-1998-4a69-b9f3-13bb2185c95e,,08/08/2023 19:05,08/08/2023 19:05,08-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
407808dd-ff72-4733-ac6b-feacf5038358,Inbound,Returns,Reverse Pickup Enquiry,,3509ec7a-4978-412f-a53b-867a8b78447a,,08/08/2023 21:30,08/08/2023 22:14,08-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,4
11654c3f-69c3-4acd-8f0b-63b8948b34b2,Outcall,Feedback,UnProfessional Behaviour,,b1e1b394-bf45-41be-af79-222b41e618fe,,08/08/2023 23:59,09/08/2023 11:08,09-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
906e0b1e-2ca2-4d1c-a5b9-410eef4dfd08,Inbound,Order Related,Installation/demo,No problem ,d9359bd9-4e77-4446-87b0-2fcf6166419b,,09/08/2023 08:46,09/08/2023 11:49,09-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,1
acbb9dc0-b609-43fe-90d9-c3523edc2a7e,Inbound,Order Related,Delayed,,ddfa41d1-b03b-4356-b0c0-f0878597a371,,09/08/2023 19:15,09/08/2023 19:16,09-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
8c4c0ada-2d4e-412a-ac39-02d75ce9f95a,Inbound,Order Related,Order status enquiry,,709aa9dc-292d-461a-8de0-06b978df4a86,04/08/2023 10:09,09/08/2023 22:48,09/08/2023 22:51,09-Aug-23,SURAT,Electronics,1599,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
6367a5a3-5ad5-46fa-b3ba-a79378d7e598,Inbound,Returns,Damaged,,390ea9e5-bb5e-4472-bcd9-0f06d8bca96a,,08/08/2023 21:13,08/08/2023 21:16,08-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
3354bf0a-531b-48fd-bf57-080a69dcf827,Inbound,Product Queries,Product Specific Information,,aa97c750-15fc-4b00-ab0e-67fbc626273c,,09/08/2023 07:24,09/08/2023 11:34,09-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
85f9fa35-0a61-4dba-bf67-66c1a3c4efe1,Outcall,Order Related,Delayed,dely process,7d354d75-9a73-452b-8dc2-da8aaec9008f,,09/08/2023 08:47,09/08/2023 14:19,09-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f36e4c6d-ad68-4286-82d9-09367b16d7e6,Inbound,Returns,Reverse Pickup Enquiry,I m gald that my issue handled by a very nyc person . Thanks for that ,b4dba64c-dcf5-4c7c-ac1b-53d39baac33d,,08/08/2023 16:22,08/08/2023 16:27,08-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
b2c79be2-79f2-45c2-bf46-0524da24cb1c,Inbound,Returns,Fraudulent User,,8873702d-243f-47a4-a7b2-146e408343fc,,08/08/2023 17:46,08/08/2023 17:55,08-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
f43130de-be91-46f7-bdb5-f4f41130b4b1,Inbound,Returns,Return request,Try to minimise to reach customer care,1d4b6514-9687-471b-a778-d056e654c333,,08/08/2023 21:04,09/08/2023 07:04,09-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
359b93ae-8367-476b-848c-a48adb13dcae,Inbound,Returns,Reverse Pickup Enquiry,,066aa37e-9834-48c6-af25-d1a9f7f11b06,,09/08/2023 11:01,09/08/2023 11:21,09-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
65834662-2cfb-4b58-a0f5-506f618d2010,Outcall,Returns,Reverse Pickup Enquiry,,95929d63-935a-4339-99de-5fd74183faf0,,09/08/2023 18:49,09/08/2023 18:50,09-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e33f194c-bee8-4e8a-8c70-c517f4a273de,Outcall,Returns,Reverse Pickup Enquiry,,fdfff4d2-0b7b-4abf-9064-0c021f0bcaae,,09/08/2023 19:24,09/08/2023 19:27,09-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
cfad6422-b232-497a-ad27-4e4e4d461350,Inbound,Order Related,Invoice request,,44bd06f0-43de-46cd-8130-8baede266435,,09/08/2023 19:28,09/08/2023 21:01,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e588fd39-e735-40f5-8269-22774b12e790,Inbound,Returns,Service Centres Related,very good service ,ef480ab9-5a17-46a5-899e-f807eff37c26,26/12/2022 15:40,08/08/2023 17:03,08/08/2023 17:05,08-Aug-23,SOLAPUR,Electronics,1999,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
a9b77906-105f-4cb8-b5a5-cc2ad6736c3f,Inbound,Order Related,Order status enquiry,,42151608-5b62-4ea6-95fc-8e8b3978d32a,30/07/2023 13:19,07/08/2023 13:19,08/08/2023 16:22,08-Aug-23,KHATEGAON,Books & General merchandise,300,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
10b98507-0f09-4b14-bbd4-be1366dd09c0,Inbound,Refund Related,Refund Related Issues,,6b4ef1b0-f1ef-40c0-8a7b-7182be6cdcd3,,08/08/2023 15:04,08/08/2023 15:10,08-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
148feddc-1f9a-4a63-b0fe-f22b0e18de90,Inbound,Returns,Reverse Pickup Enquiry,,df5f081a-e2d1-4dd2-9d4d-2c02ba0d916a,,08/08/2023 18:45,08/08/2023 18:50,08-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
dbabc673-a943-431b-b5f4-c6bfc19e061b,Inbound,Returns,Reverse Pickup Enquiry,Would have appreciated if the agent contacted the courier company  / pick up agent to address my issue in a timely manner ,fe418476-867d-4608-bee3-4ae3891b3dca,,09/08/2023 12:50,09/08/2023 13:16,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
d908563e-20c7-4594-bdee-3a700e08093b,Inbound,Returns,Return request,,29930bf6-08a4-4927-9e7a-e7f015cd2a28,,09/08/2023 21:53,09/08/2023 21:59,09-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
ff294f39-9f5a-4190-abd1-72b497652835,Inbound,Order Related,Delayed,,d2b8de4f-90d8-4f5a-8e44-71414716238e,03/08/2023 14:20,09/08/2023 11:48,09/08/2023 11:58,09-Aug-23,KOLKATA,Electronics,114990,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
3024ef9c-742c-48ef-9ac4-e7387e7e8332,Inbound,Order Related,Customer Requested Modifications,Sometimes to be change your policy rules as customer satisfaction ,dc4b9553-21d7-465d-93b4-0f9d13c9312a,,08/08/2023 12:57,08/08/2023 13:40,08-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
73ea6bcb-feda-4b3c-a621-8a18d14ad2c5,Inbound,Product Queries,Product Specific Information,I m happy  ??????,04c82d59-d398-4a53-9b10-51aae57a6f59,,08/08/2023 16:30,08/08/2023 16:36,08-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1430696e-b2d1-4e82-8a0d-5cf3c3ca9d66,Inbound,Returns,Wrong,,084e8b44-f47e-425b-8988-14505b02b403,,09/08/2023 11:40,09/08/2023 11:48,09-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,2
634de70d-80d8-4618-af4d-819381c711f2,Inbound,Returns,Missing,V nice ,322aa446-30ea-4c35-9a4d-b1738007707f,,09/08/2023 09:02,09/08/2023 11:17,09-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
434c7b4f-8f8e-41f1-83ea-221ceb72649f,Inbound,Order Related,Delayed,,bb2c3e39-aadf-4cf2-b541-6ce6f992e859,,08/08/2023 13:33,08/08/2023 13:35,08-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
665db39f-06f7-4a5c-b346-475eb35df0f3,Inbound,Shopzilla Related,Signup Issues,Thanks,7cfd6dbb-ba5c-4c4a-98ea-b40d883f0a8a,,08/08/2023 17:02,08/08/2023 17:09,08-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
5ef2c529-7292-4bfe-afd2-09a0e59a25a4,Inbound,Returns,Reverse Pickup Enquiry,,e7aa295b-6bc0-47a6-8af5-d608ca6f55a1,,08/08/2023 18:34,08/08/2023 19:39,08-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
eb4894cc-c5d5-423a-bdad-16fff01c6567,Inbound,Order Related,Installation/demo,,167eeddf-ca13-4655-a4da-39319183cb95,,09/08/2023 11:01,09/08/2023 11:19,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
ac865d6a-7332-4ba4-b3c3-186a9ac7aa2d,Inbound,Returns,Reverse Pickup Enquiry,,e3cf2ee2-569e-4f02-8ce9-3b222715c0b0,,09/08/2023 18:36,09/08/2023 18:42,09-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
f1737f26-87da-48ed-86ff-9f39bfc9d203,Inbound,Returns,Reverse Pickup Enquiry,Very good service version fast and accurate ,be7b163b-0774-4e6c-b740-6b62c516f840,,09/08/2023 19:47,09/08/2023 19:50,09-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
c50b92db-6272-4e79-a99f-7cfffa295ea4,Inbound,Returns,Reverse Pickup Enquiry,,7bd71cc0-273a-4ff1-bb2e-282a032bc89b,17/07/2023 01:15,08/08/2023 10:56,08/08/2023 11:00,08-Aug-23,JAMNAGAR,LifeStyle,594,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,4
a8bb1880-99cd-4327-888c-3ec9022b4a39,Inbound,Returns,Reverse Pickup Enquiry,,9ca5c56d-7a09-43a6-8726-3c63399aa777,26/07/2023 08:20,08/08/2023 10:10,08/08/2023 10:17,08-Aug-23,LUCKNOW,Electronics,1124,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
b75365ff-2fe4-4d86-99f8-c46838399c7c,Inbound,Order Related,Installation/demo,,38571b67-9470-451a-b8eb-3231244106cc,15/08/2022 21:57,06/08/2023 10:32,09/08/2023 14:29,09-Aug-23,SALIPUR,Home Appliences,23999,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fc09b7a6-d2f5-4d32-9270-dc8ceaf3c227,Inbound,Returns,Return request,,8d700a21-e8e4-42ea-8ca9-eb8cf3a70d16,04/08/2023 16:15,07/08/2023 15:32,08/08/2023 04:36,08-Aug-23,CUTTACK,LifeStyle,486,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b2c40634-9fcd-4ca7-ba86-f414d724ac37,Inbound,Returns,Fraudulent User,,e6ec6373-72ce-4255-baa8-4b09009d4c58,,09/08/2023 16:17,09/08/2023 16:24,09-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
87fd99d0-f55b-4840-9456-538a01c45746,Inbound,Order Related,Installation/demo,,537986ff-cd38-4c0c-9df5-d7e5b4404128,,08/08/2023 20:56,08/08/2023 20:58,08-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
f6d59cec-a769-490a-86a8-0b2ae16f0e66,Inbound,Order Related,Installation/demo,,95ac39e0-4441-41fc-8c01-aa755688dea4,,09/08/2023 08:55,09/08/2023 12:08,09-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
4437214e-2ade-4c0c-a68c-863d5ebe7cec,Inbound,Returns,Reverse Pickup Enquiry,,db2fdecc-46f7-4700-8611-9bb618ed2bc5,,09/08/2023 21:50,09/08/2023 22:27,09-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
7f6a8074-0adc-472d-bd0a-50b01627ea7b,Inbound,Refund Related,Refund Enquiry,,c69f575f-8ab6-4fe2-846d-3c3d9b16c380,,09/08/2023 09:17,09/08/2023 12:24,09-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8f98c605-8f5e-4dee-b376-a343f603dd98,Inbound,Returns,Return request,,ef2766fb-0218-4f32-b84c-df10bce8e0ac,,09/08/2023 12:25,09/08/2023 12:49,09-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a819660e-9161-4f6a-af74-c3bb765ac950,Inbound,Returns,Reverse Pickup Enquiry,,db142c67-8f63-4aec-b584-7a01e0db84d2,,09/08/2023 14:37,09/08/2023 14:37,09-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
1416b9cd-e3c1-40da-9d70-257731aba401,Inbound,Shopzilla Related,General Enquiry,,c4e67e25-811b-41c5-9d53-5c42df9f18bb,,09/08/2023 16:42,09/08/2023 16:51,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
a4365adc-b4cb-4de6-9a6d-9ca56d07030b,Inbound,Order Related,Delayed,Great effort ,96db2a63-2d31-4a54-af49-d02dcc9efab0,29/07/2023 12:42,09/08/2023 08:47,09/08/2023 12:20,09-Aug-23,RAJOURI,Books & General merchandise,253,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
2781d699-538e-4e5a-b2e6-2c535783ca03,Inbound,Refund Related,Refund Related Issues,,7ce3dc00-2218-4439-a70c-c6633d525f5e,06/08/2023 11:53,06/08/2023 20:25,08/08/2023 05:49,08-Aug-23,NEW DELHI,Books & General merchandise,12,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
ea4e38f0-41f2-488c-b4ee-4c440cf669c6,Inbound,Returns,Wrong,,de733a7b-998f-4178-845c-a5415be0ffe7,03/08/2023 17:47,08/08/2023 10:19,08/08/2023 10:20,08-Aug-23,PATAN,LifeStyle,799,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1784ac77-9291-4c0f-961d-4bc76e2210c3,Inbound,Offers & Cashback,Other Cashback,,083d6dc2-13ac-45bd-9dcb-32db719dd4c8,,08/08/2023 10:31,08/08/2023 10:35,08-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
3cb57401-e9fc-4e42-9442-a4fc99f8c218,Inbound,Returns,Product related Issues,Good conversation great experience ,cea0dc61-6134-4386-bf5f-84b90171597e,,08/08/2023 10:45,08/08/2023 11:31,08-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
2012e09b-874b-460f-ba57-2b62be2d2f24,Inbound,Returns,Return request,,436f95a8-5bf5-4bf1-a126-b168cb617d3b,,08/08/2023 15:33,08/08/2023 17:25,08-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
f3edcac1-5649-42c8-b38c-dc5503d928fb,Inbound,Returns,Missing,,c46c22f3-f701-4250-95c8-9747f5d6fe43,,08/08/2023 19:50,08/08/2023 19:52,08-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
651e0fc5-b2a2-4cc1-be86-62705996f547,Inbound,Returns,Reverse Pickup Enquiry,,b322906f-4a7c-4324-8caf-7a05e212fa5f,,09/08/2023 18:38,09/08/2023 18:50,09-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
22f691bf-aaf0-4c9f-82a5-641a2b096931,Inbound,Returns,Return request,Super ,3a66aeae-ea74-4543-9bd2-37524808a9ce,06/08/2023 12:09,08/08/2023 09:49,08/08/2023 09:52,08-Aug-23,PIRU,Electronics,1299,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
ed7d0f5f-8932-45ff-bc63-5872ac5c1f46,Inbound,Returns,Return request,Do not send damaged items,cdb82a47-218c-43af-b82d-fadc0c9333cf,,08/08/2023 09:49,08/08/2023 09:53,08-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
a944f189-a907-470b-8cc2-372d5fb55adb,Inbound,Product Queries,Product Specific Information,Very good ,31404e20-57e7-4d53-b858-b1ab2d42115b,,08/08/2023 17:40,08/08/2023 17:41,08-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a8a76f27-1488-4df2-b603-26fcfdbb283f,Inbound,Order Related,Order status enquiry,,1245c438-01ec-48f5-b39d-052caa4e36ed,,08/08/2023 17:55,08/08/2023 18:48,08-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e99e9dc3-c1af-4c86-bdbc-04b9521a3db2,Inbound,Order Related,Installation/demo,,10f8c029-ace7-4156-a2e4-09a38ac6d45a,,08/08/2023 20:58,08/08/2023 22:06,08-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
8adf0eb5-bc55-473f-9e88-3a4abb1d5e78,Inbound,Returns,Reverse Pickup Enquiry,,73b10ec4-70da-4c3f-ba29-41946ac373a0,,08/08/2023 09:58,08/08/2023 10:01,08-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
2e387c30-0bef-4d53-9d63-363151a3f902,Inbound,Returns,Reverse Pickup Enquiry,,0474ea51-2aed-42c7-8c9a-2d909a9fc729,,09/08/2023 14:07,09/08/2023 16:57,09-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5b223650-372a-4e5f-b4d4-b94152779b26,Inbound,Payments related,Payment related Queries,Problem solved,22192066-8a11-4104-b0a7-24d17c738be8,,09/08/2023 14:42,09/08/2023 14:44,09-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
e0f4fac0-dc50-4106-b085-caf0a6daca90,Inbound,Returns,Fraudulent User,,4e38f44f-38d2-4316-a097-dc1c02dc7927,,09/08/2023 15:02,09/08/2023 16:37,09-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
1d8c717e-4fdc-4d0b-bcfd-116ee3b2d16d,Inbound,Returns,Exchange / Replacement,Very good ,e5f18d0b-96ed-4b4d-a5b1-072638032477,04/08/2023 00:14,06/08/2023 20:57,08/08/2023 17:53,08-Aug-23,MASLANDAPUR,Mobile,40999,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
d4b26191-03d5-44b5-8b26-efe11d199c02,Inbound,Feedback,UnProfessional Behaviour,Please help me and solve my problem and save me this frod,5489403e-b7c1-493b-8e03-78d367556dc2,,08/08/2023 22:22,08/08/2023 22:30,08-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
ab93e360-6a45-4bd7-bff8-0e67f1d578de,Inbound,Product Queries,Product Specific Information,,b9bbc335-8dad-4a7e-b441-9aeee0fd95ea,,09/08/2023 12:05,09/08/2023 13:02,09-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,1
cb0ed98e-df1f-4f3c-b431-521e63b13380,Inbound,Returns,Reverse Pickup Enquiry,,cad78a43-8c74-4826-b134-c96394707a82,,08/08/2023 20:49,08/08/2023 20:50,08-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7b5baf4f-67ce-441a-85e0-fa7b9dc061ef,Inbound,Returns,Wrong,,850ee8f8-2dbf-43da-9496-c7450352cf58,,09/08/2023 17:33,09/08/2023 17:37,09-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
73d97d76-8956-42a5-820d-77f1d638beeb,Inbound,Returns,Fraudulent User,Thanks ,eb4a97f1-758d-4c51-84f4-cdb3c0e5da21,,09/08/2023 20:37,09/08/2023 20:42,09-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
c703e0b2-b52c-4d18-a3fd-1b778d1faaa7,Inbound,Returns,Return request,,f57e5722-dc7f-4bce-ae2a-32e6464214b0,,09/08/2023 22:38,09/08/2023 22:41,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c530cf88-46f6-4d7b-8ff2-2692632bf8cc,Inbound,Returns,Return request,,91d62fd3-803c-4dd0-91c3-56afd33dfc9f,28/07/2023 13:09,09/08/2023 14:41,09/08/2023 14:46,09-Aug-23,NEW DELHI,LifeStyle,445,,Cole Moore,Emma Park,John Smith,31-60,Morning,1
583fb42e-617e-4794-ad95-ddaffa7c248a,Inbound,Returns,Reverse Pickup Enquiry,,66585ed7-551c-4640-939b-3a3b3d2e7e6c,02/08/2023 12:16,09/08/2023 19:44,09/08/2023 19:52,09-Aug-23,BARABANKI,Electronics,599,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
0a338df5-0df0-4108-ae2f-7a141255ba73,Outcall,Returns,Return request,,c93a9788-695c-4a1f-af94-664d16a19640,29/07/2023 16:36,08/08/2023 00:01,08/08/2023 00:12,08-Aug-23,KOLKATA,LifeStyle,1449,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
df04c9d6-f10d-4ceb-bba8-11865b384be2,Inbound,Returns,Wrong,,30cdc4ae-50ea-453e-a585-2b322b33e043,,08/08/2023 11:32,08/08/2023 11:41,08-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
2db2252a-3c81-4e14-bf92-d3bfb001098e,Inbound,Returns,Reverse Pickup Enquiry,Good,0fd709c6-1e92-428f-8c01-55215fdac4a4,,08/08/2023 13:36,08/08/2023 13:37,08-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
01897fed-ab01-4e47-a55b-9fae16ad896e,Inbound,Returns,Reverse Pickup Enquiry,Try to dilvery the same colour and product which we order ,489caf1a-6cb6-490e-8ef0-f1732aed919c,,08/08/2023 18:19,08/08/2023 18:20,08-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
91dcab4c-1e0e-4e5e-ad24-2e766eef4905,Inbound,Product Queries,Product Specific Information,,6bee8d1f-5ec6-4da2-809b-f4051880c7fc,,08/08/2023 19:39,08/08/2023 19:42,08-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
cbc1b023-c01a-4a5e-86b6-0fc7d07483ba,Inbound,Returns,Missing,Nice,22209eac-761b-493c-b15f-1b23100082a5,,08/08/2023 20:44,08/08/2023 20:49,08-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
fb4138a6-db22-4ff1-a4af-037884ceb2ec,Inbound,Returns,Reverse Pickup Enquiry,???? Shopzilla ,8418a232-c6a2-40d8-ab0c-02a8098dfc68,,09/08/2023 12:09,09/08/2023 12:49,09-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
312e1aac-e9a4-43a5-9da8-dd0ecfe0981c,Inbound,Returns,Reverse Pickup Enquiry,,3d7e277a-7431-4635-b987-1c18c32c61fe,,09/08/2023 12:57,09/08/2023 12:59,09-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
50755313-5c00-400c-a52d-0780d280f2b8,Inbound,Returns,Reverse Pickup Enquiry,Thank so much for help   amezing Series for costmore care Shopzilla I am happy ,5fa29700-5c53-4e38-8588-6dc38e378853,29/07/2023 14:53,07/08/2023 21:01,08/08/2023 09:44,08-Aug-23,AHMEDABAD,LifeStyle,5499,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
3bbb58a8-644f-4019-8140-4bb9c0f43b9a,Inbound,Returns,Reverse Pickup Enquiry,"Shopzilla please review the sellers before onboarding, the kind of products are being sold are not upto the mark at all",56424b4b-266e-46b7-bad3-aab80775b887,,08/08/2023 07:16,08/08/2023 07:23,08-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,3
94e8fc0f-f47b-41fd-a162-5100e45d8321,Outcall,Returns,Reverse Pickup Enquiry,,65c2ed8d-6af6-46d5-99ac-ef618fe47182,,09/08/2023 13:47,09/08/2023 14:57,09-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1a05f6eb-c4a0-4fe6-a40d-626b726f1bc1,Inbound,Order Related,Order status enquiry,No,883ef640-e627-4e6b-9cc3-9de53c09c66d,,09/08/2023 17:33,09/08/2023 17:41,09-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
3aa0f39f-8c88-4eca-ac98-e81ab8a4f979,Inbound,Returns,Exchange / Replacement,Shopzilla should take responsibility when there is no customer faukt,2f5bc574-cd5b-42a3-af59-1cc03b18be1f,30/07/2023 22:48,09/08/2023 11:11,09/08/2023 11:41,09-Aug-23,THANE,Mobile,8499,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,1
bc69b42e-374a-4173-98f0-2c21fa9c9f94,Inbound,Returns,Reverse Pickup Enquiry,,687cba8e-eef2-44a6-9e09-f7d5670aea04,02/08/2023 20:06,07/08/2023 22:54,08/08/2023 13:40,08-Aug-23,JAIPUR,Affiliates,95,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
2a6468c0-a617-4e1d-a193-79e07b95411e,Inbound,Order Related,Installation/demo,Thanku ,689b5737-7f09-4415-9866-68ce04bcf036,02/06/2023 11:51,07/08/2023 23:49,08/08/2023 00:00,08-Aug-23,SIWAN,Electronics,786,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
e9a13a27-87c1-41a7-a663-438412238a63,Inbound,Order Related,General Enquiry,,786fd72c-424b-4c7c-acdf-82cc2efaab98,,08/08/2023 09:51,08/08/2023 09:52,08-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
af772dcc-891b-4923-9791-0721507ac45c,Inbound,Cancellation,Not Needed,Thank?,1451a4ff-fa93-4980-99d1-1f6f45a4e9e2,,08/08/2023 13:05,08/08/2023 21:12,08-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
e8d94c10-e669-4484-b59d-a68c468e185e,Inbound,Returns,Fraudulent User,,7bfdeee1-a457-4171-9e64-0f76b7c26a14,,08/08/2023 14:01,08/08/2023 14:20,08-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a8207cea-b2c5-477b-bc36-0ac8727d4058,Inbound,Returns,Fraudulent User,,381d19e9-393c-458f-9c99-949108195b22,,08/08/2023 14:21,08/08/2023 14:23,08-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
9b07a1ec-d16a-4244-a1fc-aaf9a774046e,Inbound,Returns,Reverse Pickup Enquiry,,19aaa8dc-1118-4816-9b01-0dfd5b06a5c2,,09/08/2023 18:01,09/08/2023 18:45,09-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,2
f8a38c8b-d959-4c0a-977d-b8bf48efccd9,Inbound,Feedback,UnProfessional Behaviour,,ca79839b-ec72-419f-bb88-4dfae281e5ac,,09/08/2023 19:51,09/08/2023 19:52,09-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
bc260c26-2ba4-486e-8014-18719ff0048a,Inbound,Feedback,UnProfessional Behaviour,,3e19f537-39fd-4096-86aa-cde17aabbd13,01/07/2023 00:27,08/08/2023 16:25,09/08/2023 11:36,09-Aug-23,VADODARA,LifeStyle,260,,David Reed,Madison Kim,John Smith,>90,Morning,5
c95be5a7-924f-4d4e-8a39-1a03368593c7,Inbound,Shopzilla Related,General Enquiry,,34b60d6c-233f-4917-8077-092c5f81c47b,,08/08/2023 17:35,08/08/2023 17:36,08-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
907fe5ca-e8eb-4f06-855f-a1a5923dd44d,Inbound,Returns,Return request,Management can be improved in effective way.,fcad9294-41e6-4767-b51e-4ba2a5f287ef,,09/08/2023 14:06,09/08/2023 14:14,09-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
44baf22c-6aed-4e8f-aeb2-7475104484ad,Inbound,Order Related,Delayed,,ee73440c-b392-4669-9dec-f9f2c7117c5b,,09/08/2023 09:25,09/08/2023 12:18,09-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
e264140a-fd71-4138-925d-96d72d5de2f8,Inbound,Payments related,Online Payment Issues,,b2b37da3-61a3-4e5c-9587-649bfc31aadc,,09/08/2023 10:38,09/08/2023 11:10,09-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2dd238a1-fc52-438d-9eae-349c5833dc2b,Inbound,Returns,Reverse Pickup Enquiry,Fast Service super,d8c7f0b4-ad8b-4e13-91f1-a1ff8020aa2e,,09/08/2023 11:48,09/08/2023 11:57,09-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
67640a3b-6a99-438c-83bc-76fab08d1060,Inbound,Returns,Product related Issues,,1864022c-701d-4725-9518-bd6335ae5c1a,,09/08/2023 18:17,09/08/2023 18:21,09-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
07fdd3e4-95e1-4d37-8580-92db33d1b0dd,Outcall,Feedback,UnProfessional Behaviour,,7b73f85a-d3ee-485f-a9c0-bb9cb8c69a53,,09/08/2023 18:36,09/08/2023 19:22,09-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
a87d9216-df8c-4803-9967-21154440ad03,Outcall,Returns,Reverse Pickup Enquiry,,67ff4c39-67e1-4102-a158-6671549e872b,,09/08/2023 18:57,09/08/2023 20:10,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
028cf5cf-8472-4967-94af-d246149bcdf8,Outcall,Refund Related,Refund Enquiry,Pathetic service delivery. Simply fraudulent activities of the delivery agent. ,451c5058-4fe6-4c76-8a4b-30c531a3440b,05/08/2023 02:43,08/08/2023 00:56,08/08/2023 00:58,08-Aug-23,KOLKATA,Mobile,23999,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
37a0a2c5-ee35-4fa2-b79e-0b49589f5539,Inbound,Returns,Fraudulent User,,f2df52e3-88fd-4063-a640-e4fbf55c9201,,09/08/2023 00:09,09/08/2023 10:44,09-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
6537460d-565c-43c3-ad72-5fee0d7c90e9,Inbound,Feedback,UnProfessional Behaviour,,ad6f9d34-9750-4a8b-a861-6935b7436a45,,08/08/2023 20:12,08/08/2023 20:58,08-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
92290594-2680-424d-b584-f97a067c0896,Inbound,Order Related,Order status enquiry,,501507c2-949a-4bd7-9757-8f879919a491,,09/08/2023 10:08,09/08/2023 11:49,09-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,1
c134b4d4-5004-43cb-9c08-6b64cd4ede44,Inbound,Returns,Wrong,,d0d744ef-406b-4894-9b95-1f11b5b008a7,,09/08/2023 15:37,09/08/2023 15:37,09-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
f1c4f05d-f526-44ee-b5fe-5935f21b80ad,Email,Returns,Wrong,Good,43f79e0e-e90b-46b0-a87b-1fbb38387e25,,09/08/2023 20:13,09/08/2023 20:14,09-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
491815eb-4ec7-44ca-9d38-087cb0e7e067,Inbound,Returns,Reverse Pickup Enquiry,Good supporter ,864448b3-66dd-4b7b-834b-5e2a4a51f5ac,,09/08/2023 22:04,09/08/2023 22:17,09-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
75ea7aa0-6297-4ede-98ef-0e5cb975983a,Inbound,Returns,Wrong,,31279c81-a1ef-44c6-8b3b-62b919c4034c,28/07/2023 17:55,09/08/2023 09:10,09/08/2023 12:43,09-Aug-23,PURNIA,Electronics,2999,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,1
c7a9f92e-ad61-4d3b-bffb-384560e4870e,Inbound,Returns,Reverse Pickup Enquiry,,a0a7ac15-e417-4356-9795-93870a0ee95b,01/08/2023 22:56,09/08/2023 10:23,09/08/2023 22:37,09-Aug-23,SHAHJAHANPUR,Electronics,1499,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
69d1cc46-7e8d-4be6-9203-a34b9b536c6b,Inbound,Order Related,Delayed,  boss ka song   ,ceee72df-bbf3-4bf9-bab2-1356c8e1c466,01/08/2023 07:24,08/08/2023 22:38,08/08/2023 22:52,08-Aug-23,NAJIBABAD,Books & General merchandise,112,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
93eb09eb-e20f-4388-ae21-7a07b6be2860,Inbound,Order Related,Order status enquiry,,77b8acd3-0589-4279-94b3-d268dab68974,05/08/2023 21:41,08/08/2023 14:29,08/08/2023 14:31,08-Aug-23,JAMSHEDPUR,Mobile,25999,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
808df6d5-8620-4c20-9fb1-e36c00654fec,Email,Returns,Reverse Pickup Enquiry,,603383d8-3582-4405-8ef1-b9e5641f21c5,31/07/2023 12:20,08/08/2023 15:44,08/08/2023 16:37,08-Aug-23,KHAGARIA,LifeStyle,1389,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
8ec899cd-395c-4759-9d51-febc7cab948a,Inbound,Returns,Service Centres Related,,ccd0c8f2-c86e-451f-8b48-3f58c52eabb0,,08/08/2023 18:35,08/08/2023 18:38,08-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a179ef1a-de41-4836-8835-85b775b29fcf,Inbound,Refund Related,Refund Related Issues,,400a0e0f-594f-4eec-9008-5aebca195aca,,09/08/2023 13:43,09/08/2023 13:48,09-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
439c1dca-66c8-49e9-ac6f-febfc1922014,Inbound,Product Queries,Product Specific Information,Thank you ,248efab3-6121-4707-a5d0-6f26e0ea5f97,,07/08/2023 16:24,08/08/2023 08:23,08-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b8cd4833-d65e-4d7e-a57b-9239eba3a320,Inbound,Shopzilla Related,Shopzila Premium Related,,1b59f83c-8e58-441f-804e-6c7f7659a407,,08/08/2023 18:43,08/08/2023 18:52,08-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1ecd8762-9277-408a-98db-5c6bdd1de49a,Inbound,Returns,Return request,Make call option directly available in app,989628d6-3736-47e2-971d-bda8d108bae6,,09/08/2023 17:26,09/08/2023 17:30,09-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0234e863-7494-4ee4-96e9-6307112166fe,Inbound,Payments related,Online Payment Issues,Good ,074da67e-54d3-482b-aa18-be05b11c3a28,,09/08/2023 18:11,09/08/2023 18:14,09-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
71fac342-8a71-4ffc-b704-4a706f563666,Inbound,Returns,Return request,,7285d32c-253d-4619-b27b-09d369b5693f,31/07/2023 18:30,08/08/2023 13:22,08/08/2023 13:23,08-Aug-23,MUMBAI,Electronics,1099,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
50049214-555c-44fc-8e24-2ea45463087d,Inbound,Order Related,Order status enquiry,Very nice ,8aff69d1-9432-4f5f-a292-b4d2f830d8bc,07/08/2023 20:36,08/08/2023 14:34,08/08/2023 14:35,08-Aug-23,MANAVALAKURICHI,Books & General merchandise,678,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
7c247fae-0694-4937-a766-41a2093cb3a2,Outcall,Order Related,Order status enquiry,,85e4c4f6-f3f5-469c-9ef9-c78c13311fa5,31/07/2023 16:52,08/08/2023 00:27,08/08/2023 00:28,08-Aug-23,VISHAKHAPATNAM,Electronics,668,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
6fb19c30-9aa6-4a95-bf88-e15878719124,Inbound,Returns,Reverse Pickup Enquiry,,169b2024-c126-4635-8051-71305bdaa836,,08/08/2023 09:26,08/08/2023 09:32,08-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
54e954fd-a4bd-4945-afb2-2b6cb9bb2b75,Inbound,Returns,Fraudulent User,,0b3c29f3-9dfe-4a2f-9b36-6e3734539d09,,09/08/2023 17:43,09/08/2023 17:52,09-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
f9dc5e0e-a594-4ce1-8e3f-0779f4c626ce,Inbound,Order Related,Order status enquiry,Nice nice ,0bd180db-5a17-470e-aaec-66472cb03c66,,08/08/2023 09:57,08/08/2023 09:58,08-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
74eb20da-e37b-42e5-a043-3ecc6c02a48d,Inbound,Returns,Reverse Pickup Enquiry,,000c9b24-d813-46a5-bf25-375a2924e0e0,,08/08/2023 13:44,08/08/2023 14:32,08-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
f4061146-109c-47bd-a1e2-df94abd6d6b0,Outcall,Product Queries,Product Specific Information,,0ff5ba06-0b17-4239-bedf-dc49b85c9e2f,,08/08/2023 20:37,08/08/2023 20:40,08-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
13a8eb5a-f9bc-41ad-bd0b-d7ef79f02f6c,Inbound,Order Related,Order status enquiry,Shopzilla policies and goods/iteams prise are not geniun.,65e223b9-45c4-4edd-88a6-ed6de350a14a,,09/08/2023 12:06,09/08/2023 12:14,09-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
1303dfff-9740-468f-88b4-f57ba779e1dd,Inbound,Product Queries,Product Specific Information,,b38a514b-7b7e-42b5-927b-35d1dfe5cb96,,09/08/2023 17:07,09/08/2023 17:08,09-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
f12c5dbf-2d8f-4e4d-a59e-857181cbba0f,Inbound,Feedback,UnProfessional Behaviour,Good experience,c1bf145e-0cd6-4dc4-a807-b37a0bbac26c,,08/08/2023 16:36,08/08/2023 16:37,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
9c44996a-c0c4-49d1-9400-e2dedaa5381c,Outcall,Order Related,Order status enquiry,,23949a20-6a19-42a0-bb4e-52010c63b79f,,08/08/2023 17:50,09/08/2023 04:15,09-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
f007768e-0aff-45ff-b33b-40956573062c,Inbound,Returns,Fraudulent User,"Nice support, very understandable.",d9b7bfc2-20bd-4b40-80d6-09bae940355f,,09/08/2023 12:42,09/08/2023 12:45,09-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
7d06f24c-4562-45ef-9c45-1bc1a041fc89,Inbound,Order Related,Seller Cancelled Order,,d3b65cd7-16bc-4dcf-843a-9a2877260c0d,,09/08/2023 06:45,09/08/2023 11:14,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
a4864cbf-21c5-48a2-84b4-1e2fd42d88ff,Inbound,Returns,Reverse Pickup Enquiry,,090d2930-3ff7-4b0b-90d5-487b2c02f96f,17/07/2023 16:48,09/08/2023 09:42,09/08/2023 09:42,09-Aug-23,MUKUNDAPURAM,Electronics,65990,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
da6e2cf1-db79-4419-bc40-8a3b61eafce6,Outcall,Returns,Reverse Pickup Enquiry,,87ab64f9-05f6-4832-b84c-a24120d68c68,17/07/2023 06:11,08/08/2023 20:53,08/08/2023 20:53,08-Aug-23,BAHADURGARH,Electronics,2699,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
66a4d0d3-1ba2-4595-a45c-0b536a0973c6,Inbound,Refund Related,Refund Enquiry,,47d64c28-e3dc-49bd-8e8a-8e24572c6b59,30/07/2023 21:43,08/08/2023 20:20,09/08/2023 07:05,09-Aug-23,HAJIPUR,Home,445,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e862d786-5518-4a6c-91c7-1651c9b889b4,Inbound,Returns,Fraudulent User,,4ab96ed8-b12e-43af-bb64-01466eac02d0,03/08/2023 23:53,07/08/2023 21:00,08/08/2023 19:37,08-Aug-23,ADOOR,LifeStyle,2956,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
0664e279-1099-44a8-8c11-bf6465c0e6f4,Inbound,Order Related,Seller Cancelled Order,,858f4c18-ea36-4ad7-94cc-eee39ff5c5c5,07/08/2023 18:04,07/08/2023 23:51,08/08/2023 02:37,08-Aug-23,JAHANABAD,LifeStyle,379,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
ff67fdb0-6f22-488d-bb19-ae68230f0ce2,Inbound,Product Queries,Product Specific Information,Ok,5fb2eb9e-e67e-40e0-ab1d-fb3a6924ddc0,,08/08/2023 15:07,08/08/2023 15:10,08-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
467c78de-7f07-42ef-a425-020cbb723501,Inbound,Cancellation,Not Needed,Provide correct delivery details on app,489132c8-d87c-40e8-825d-0d9070c87770,,08/08/2023 19:15,08/08/2023 19:16,08-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,3
3b20f888-6bf1-4a3b-bba8-a39174e6207d,Inbound,Returns,Reverse Pickup Enquiry,,e5e99265-509e-4d9d-9b7e-a5cf285a9caf,,09/08/2023 13:49,09/08/2023 13:54,09-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
97ab8801-5065-4983-a3c9-3e50de18af7d,Outcall,Returns,Reverse Pickup Enquiry,,279a18f8-4b6b-4818-8f16-ed522fda18d1,,09/08/2023 18:41,09/08/2023 18:42,09-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
92693f94-a9f9-4c07-b9d0-07b3e995aadb,Inbound,Order Related,Order status enquiry,Good,c4150594-afbd-4b8e-be36-25753a323ed6,05/08/2023 01:05,09/08/2023 21:01,09/08/2023 21:21,09-Aug-23,JAIPUR,LifeStyle,179,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
e0c6d78f-c396-4ce8-945b-b1ed11f54bc4,Inbound,Returns,Fraudulent User,,18dbf2c1-60de-42bd-a129-2e8bb059ad64,,08/08/2023 07:30,08/08/2023 07:39,08-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
294947aa-c645-42ec-b219-b58ff419b2ee,Inbound,Order Related,Order status enquiry,,416efda5-3c1c-4588-bc7d-334a8d2257d9,,08/08/2023 09:03,08/08/2023 09:05,08-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
b804823a-b029-4c79-8a69-3156fa2e262d,Inbound,Returns,Missing,Very good,1f748889-b3b2-4371-84c9-13aa2a4f7c55,,08/08/2023 17:58,08/08/2023 18:00,08-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7c2aca75-d5ef-44f7-8925-786f7e073606,Inbound,Returns,Reverse Pickup Enquiry,Good,8906cc28-cfdf-4a79-9574-3a5a78420414,,08/08/2023 17:58,08/08/2023 18:01,08-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
9e12cc23-7065-4350-82b2-26a2c0ada7cc,Inbound,Returns,Reverse Pickup Enquiry,,6c26750d-d696-4ebf-b0d6-9d9f9d3e6886,,08/08/2023 18:58,08/08/2023 18:59,08-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
5f625fe5-4cf0-41e9-8b7c-1e6b736b1e2b,Inbound,Product Queries,Product Specific Information,My pay later account is hacked by someone so how to resolve this problem ,1de092e2-25c4-47f1-9eb8-f9ec0933787a,,09/08/2023 09:50,09/08/2023 11:05,09-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,2
84b20eb2-7ef6-4050-8cdd-be189aa94fbd,Inbound,Returns,Return request,,e7af2c04-0a22-431d-b5ff-307d1d0b6485,,09/08/2023 20:10,09/08/2023 20:18,09-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
7ce6709f-4886-493b-8aad-3c35eb9b81e7,Inbound,Order Related,Installation/demo,,2236cc87-2ebb-417a-b82a-c804e409eb02,,09/08/2023 23:04,09/08/2023 23:15,09-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
62f43cd8-6dc2-44f1-acfe-eee9d12dac1d,Inbound,Returns,Reverse Pickup Enquiry,,446e5fe8-54b3-44bc-bf41-1ed3d5f700a4,,08/08/2023 10:43,08/08/2023 12:16,08-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
0629ffc6-ffd9-4730-a952-dfa1892fc762,Inbound,Product Queries,Product Specific Information,,4cf9a331-6f5a-4168-a25f-1133e69726c1,,08/08/2023 17:41,08/08/2023 17:45,08-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
11fd594a-4b36-478c-b0c9-b6614151a70c,Inbound,Returns,Reverse Pickup Enquiry,F*** off Shopzilla.. When you delivered wrong time you need to have return policy a**hole it's mistake from your end ,95ff8e16-c3c7-45ff-91d6-885f3ffc2225,,09/08/2023 18:33,09/08/2023 18:37,09-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
204c9338-4706-4860-ae42-fb0d32dfa8a6,Inbound,Returns,Exchange / Replacement,,b784e046-c1cc-4fed-9c73-4a91f82abd2f,,08/08/2023 18:21,08/08/2023 18:23,08-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
87fa480e-6b82-4a12-abc4-231bd5b4f95c,Inbound,Shopzilla Related,General Enquiry,,e2f6d4c9-df6c-4aff-af27-027e2b8d6ff9,,08/08/2023 18:45,08/08/2023 18:47,08-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
ccf0816a-5fff-4f5f-9bc7-8c25e67a0e15,Inbound,Returns,Service Centres Related,,cd0bbb1c-2c2e-4846-9371-67bf16d25b7b,,08/08/2023 22:08,08/08/2023 22:36,08-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
16f5f4e2-8123-44e0-b2e6-3eeeb39f9cf0,Inbound,Returns,Return request,,15bb488e-0247-49cb-b941-eb528cfd3acb,31/07/2023 18:22,08/08/2023 18:18,08/08/2023 18:22,08-Aug-23,JABALPUR,LifeStyle,239,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
8df24286-c065-48c6-89a1-1a44eaf6696d,Inbound,Order Related,Delayed,,c592171a-8f68-417a-b588-495354d8e6db,29/07/2023 19:20,08/08/2023 19:12,08/08/2023 19:17,08-Aug-23,NAGPUR,Home,227,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
cead37f0-3f93-4342-a8f9-100ba4c74ee6,Inbound,Cancellation,Not Needed,,f62dbe14-e052-458a-a9a5-125126c2cb0a,06/08/2023 17:58,08/08/2023 13:09,08/08/2023 13:10,08-Aug-23,MUMBAI,Mobile,7499,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
a93acc77-5e2c-4f75-add8-a2559db00425,Inbound,Cancellation,Not Needed,,4a5de311-e6f4-480c-854c-28e96b561a63,04/08/2023 10:28,08/08/2023 12:45,08/08/2023 16:10,08-Aug-23,AHMEDABAD,Home,499,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
c8b66bac-f725-4873-8316-df1da121d9b6,Inbound,Returns,Wrong,,f1dd275e-a71b-4935-9a2a-f2136d180efd,,08/08/2023 07:01,08/08/2023 15:38,08-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
7d56131f-0361-467c-b90f-b86e2f6a7f42,Inbound,Returns,Missing,,0c8e7512-cb16-4d05-815f-04cb0f6a7b7f,,09/08/2023 14:19,09/08/2023 14:30,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
3ca631b6-76b4-48e7-8045-4b6bd82f7927,Inbound,Returns,Reverse Pickup Enquiry,,ddbdfdc0-88bc-422f-883d-294b92f5b6cd,03/08/2023 13:54,08/08/2023 13:21,08/08/2023 14:27,08-Aug-23,CHENNAI,LifeStyle,418,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b21c96b1-dd11-48c5-b49d-c54d2515e6fb,Inbound,Returns,Reverse Pickup Enquiry,,70c43e27-aeca-478c-a9ae-11f56bfb9932,,08/08/2023 09:19,08/08/2023 09:22,08-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
1b7e772b-95b8-476f-a8ab-00f6402e39e5,Inbound,Returns,Return request,,bd7dcd20-91a4-4d9c-8138-6c5a2c1e2713,,08/08/2023 11:14,08/08/2023 11:15,08-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
04c60eb0-2f36-4c60-95c8-e60782ff173e,Inbound,Returns,Return request,,1d1f7083-2612-48e0-8965-82d677bed5cc,,08/08/2023 11:52,08/08/2023 11:59,08-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
375230e7-a8bf-4e74-809b-6c0a7158ff58,Inbound,Returns,Reverse Pickup Enquiry,Nice team and very smart very helpful ,e03a282a-780d-4a8d-98f3-63ad6b9bde91,,08/08/2023 16:49,08/08/2023 16:51,08-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
74fdf233-95bc-471a-9270-e0ceb6675e82,Inbound,Returns,Reverse Pickup Enquiry,,cb58db5c-f41c-4448-a246-f966e58cfe5e,,08/08/2023 17:36,08/08/2023 17:58,08-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,4
cb1da39c-7b01-427e-a03b-015c21954c4c,Inbound,Returns,Wrong,,488fe227-2509-4f55-bf69-89c1642b2aca,,08/08/2023 22:23,08/08/2023 22:26,08-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
c2819243-80b7-4a53-b0ab-74f512018ead,Inbound,Order Related,Installation/demo,Everything was good. ,bd38d695-c3b4-47bd-acd6-bd08a2bbe0a0,,09/08/2023 22:30,09/08/2023 22:33,09-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
d0ae0bf1-aa97-4645-8312-1d5011f095cc,Outcall,Returns,Missing,,6cf7abfd-5831-462e-88cb-c05923c27b68,,09/08/2023 23:00,09/08/2023 23:25,09-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b1605181-52a3-4a21-8ee3-0e36d6e59d62,Inbound,Order Related,Installation/demo,With doing installation my app showing installation done,47d29bdf-a472-4af9-9392-03bbc532c767,04/08/2023 14:17,08/08/2023 03:12,08/08/2023 03:14,08-Aug-23,HYDERABAD,Home Appliences,17490,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
f72e5bed-ee41-49ac-8ba2-8796f056f25a,Inbound,Returns,Return request,,d499476f-aa72-4670-a736-17fbfc3896d1,04/08/2023 09:37,09/08/2023 13:09,09/08/2023 13:11,09-Aug-23,NAVSARI,Electronics,1299,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,4
1bcd9a07-cd36-4e01-9e94-ea594c6828b4,Inbound,Returns,Reverse Pickup Enquiry,,65875df3-7344-4a1a-8a27-ea3be52a90e2,,08/08/2023 11:31,08/08/2023 11:36,08-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8b140948-f13b-4856-ac55-221f84292dbd,Inbound,Returns,Missing,,9d8bbaf6-0d41-4a5b-a76d-42bec837ba2f,01/08/2023 18:42,08/08/2023 08:35,08/08/2023 08:56,08-Aug-23,KHAGARIA,Home,1284,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3fdecec7-17b3-46dc-92bd-50e38d23acd1,Outcall,Returns,Fraudulent User,,f917eed1-d669-4b2d-b1d9-506246cee293,05/08/2023 09:14,08/08/2023 17:13,08/08/2023 17:14,08-Aug-23,GORAKHPUR SADAR,Books & General merchandise,67,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
57228e9a-ab9d-41cc-a19c-9e5e82035fe8,Inbound,Order Related,Delayed,,8cf5c4f8-965d-4ff9-8db4-c07092c9043a,,08/08/2023 08:35,08/08/2023 14:23,08-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
04c5c91f-c7cc-45ed-bd5f-502f1f94cbbe,Inbound,Returns,Reverse Pickup Enquiry,,31025c6c-933d-4939-899a-0cb166f7ece7,,08/08/2023 08:18,08/08/2023 08:25,08-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
f35c9a0e-98b6-457b-bd26-15ce566516ee,Inbound,Product Queries,Product Specific Information,,8227ba57-ea06-4e63-9c57-067ddb1aeb13,,08/08/2023 08:40,08/08/2023 10:56,08-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,3
4623ecf4-c598-4779-8c18-71a95a295e8b,Inbound,Refund Related,Refund Enquiry,,15f17397-6395-4865-9fa2-bdeb67ef3336,,09/08/2023 11:53,09/08/2023 11:54,09-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
799eaca2-9a09-4d03-8216-4cd365b85be9,Inbound,Order Related,Invoice request,,77f242ea-c996-4468-98ab-b903cc64507c,,08/08/2023 19:55,08/08/2023 19:59,08-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
eb3a0c23-0c9d-41e1-98d1-13d1e9cfd98f,Inbound,Order Related,Installation/demo,Thanks,e9af1944-8b82-4ca1-8b8f-e385151b8e25,,08/08/2023 23:47,09/08/2023 10:45,09-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
e265ee9b-1610-4c44-9abf-00bc68eec524,Inbound,Order Related,Customer Requested Modifications,,4373c909-3588-4529-8bc9-486c54123ba1,,09/08/2023 11:29,09/08/2023 11:30,09-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
884ed4f1-bfa4-455d-926d-cee9955b99fc,Email,Order Related,Installation/demo,Ok,ae91fd9f-c2b5-422e-a058-aeddf2268f16,,09/08/2023 12:05,09/08/2023 12:12,09-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
394035d4-5670-47e0-95dd-4105ff4739e4,Inbound,Returns,Reverse Pickup Enquiry,,5c7ba86f-90f3-4d8d-bdd1-70355c830c3c,,09/08/2023 14:52,09/08/2023 14:59,09-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
6ac62203-18ef-4540-af2c-4e82097f4783,Inbound,Order Related,Order status enquiry,Nice ,23ce258e-883a-421f-a14b-288baeb39b14,,09/08/2023 18:11,09/08/2023 18:19,09-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
4f89ae2a-2658-4941-98dd-6c63441d6814,Inbound,Feedback,UnProfessional Behaviour,,bf602515-81e7-4df4-a14a-012f8534cd93,,09/08/2023 18:26,09/08/2023 19:22,09-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
800c4d0d-9bfd-4404-8f5b-c192640856d3,Inbound,Product Queries,Product Specific Information,,2b1dcb6b-2921-4675-8129-d0bde91a0410,,09/08/2023 22:44,09/08/2023 23:11,09-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
2c59ca32-e60f-4102-9a7d-a55338b968fb,Inbound,Cancellation,Not Needed,,dd79f5f9-3fc0-4b90-a053-ebe22e05a397,23/07/2023 22:05,09/08/2023 09:10,09/08/2023 10:58,09-Aug-23,NEW DELHI,Books & General merchandise,4699,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
759a2c43-15bd-456f-a4b1-231c3d801e97,Inbound,Returns,Wrong,,a25e8b6d-d666-4ec8-8b77-54f00cbc1134,04/08/2023 16:46,08/08/2023 14:39,08/08/2023 14:46,08-Aug-23,SHIMLA,Electronics,767,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,2
03a69120-3d9a-4c90-90fe-98078a56267c,Inbound,Returns,Exchange / Replacement,,9c1a9cab-1ad3-40d7-bf28-5a4fa87ce5c1,,08/08/2023 10:26,08/08/2023 10:26,08-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
9d7dadfa-cdb3-4744-9593-db1eca5a50da,Inbound,Returns,Service Centres Related,We really liked the way the customer talks I am very happy,75ad9fef-4be6-4393-89f0-639fa39d70b2,,08/08/2023 12:13,08/08/2023 12:15,08-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
0267b946-b92b-47d6-bcc9-88b2b08cab50,Inbound,Product Queries,Product Specific Information,Please give instruction to your delivery partner regarding open box delivery as they are always denying the open box delivery.as I have faced in my previous order dated Feb 14 delivery.please improve the service in these regards.,0dc3db54-5a72-42c7-b62d-e9d5e040659e,,08/08/2023 18:57,08/08/2023 19:03,08-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
cf2581b6-e07e-4b61-ae6e-a1578a584d30,Inbound,Returns,Reverse Pickup Enquiry,My solution not solution ,cb8c0420-3a03-42ab-955f-47656c3a2492,,09/08/2023 18:47,09/08/2023 18:48,09-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,1
a6e77705-7239-4a0b-b682-428dcd77aeb3,Inbound,Returns,Reverse Pickup Enquiry,,e5566c21-3a91-491a-876f-a1d2e622798f,,09/08/2023 20:29,09/08/2023 22:00,09-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
9f3391f1-5928-42a3-820b-6778c63408c7,Inbound,Order Related,Delayed,Very nice talk to me,aee76bab-bbe5-4bd6-9d25-bae9d6a4047e,27/07/2023 16:17,09/08/2023 21:14,09/08/2023 21:15,09-Aug-23,Ambajogai,Books & General merchandise,3489,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
baad425c-dcd1-426a-80eb-ceb088cbec30,Inbound,Payments related,Wallet related,Aapse bat karke bahut   sir thank so much,fa76fab8-ba95-4f8f-b43e-93d26b037ec3,,09/08/2023 16:41,09/08/2023 16:47,09-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
ca79f9c3-b43f-4ad5-a0db-c3b94532e8e8,Outcall,Returns,Fraudulent User,,33530eb5-1848-405c-b150-4c4c3a58e840,04/08/2023 21:46,07/08/2023 19:46,08/08/2023 21:25,08-Aug-23,NEW DELHI,LifeStyle,925,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c9d29138-aae0-42fb-881f-cd678e196ff2,Inbound,Order Related,Installation/demo,,448687b4-3ded-4e3b-9d8b-5e997fec7eb3,,08/08/2023 08:32,08/08/2023 20:24,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b7cfebf7-b957-4f8f-ac1c-ab9f8db38e42,Inbound,Refund Related,Refund Related Issues,Shopzilla charging more than MRP price listed on the product.even though I shopped on great deal sale still the product price is High they really need to check on product prices before selling something..,71259c9a-993f-4036-98bb-c4a5245fcfdd,,08/08/2023 17:57,08/08/2023 17:59,08-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
86a25b76-9ee6-47e9-8e8d-4db466486004,Inbound,Order Related,Delayed,,0da98860-27ac-46bf-89a0-8c6b9386888b,,08/08/2023 20:20,08/08/2023 20:20,08-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
a98a2a58-95e2-4abf-b0ff-801951ea1f43,Inbound,Returns,Service Centres Related,Meri problem solve kar,c542ef52-7a26-4908-987e-af549d4d021b,27/05/2023 05:52,09/08/2023 10:25,09/08/2023 11:08,09-Aug-23,BULANDSHAHR,Mobile,13999,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,3
9b66c45b-50d5-48bb-801f-44ba93973bbc,Inbound,Returns,Reverse Pickup Enquiry,,9a3c5198-8dd4-422f-9553-4ededea8924f,19/07/2023 12:24,08/08/2023 12:07,08/08/2023 12:08,08-Aug-23,HYDERABAD,Mobile,3509,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
81719c57-af8f-410f-97d0-cb6183397ca9,Inbound,Returns,Reverse Pickup Enquiry,,28d19413-f19c-418c-b425-db38e30cbeb4,20/07/2023 23:02,06/08/2023 10:52,08/08/2023 14:19,08-Aug-23,BHUJ,LifeStyle,1449,,Shelly Huber,William Park,John Smith,61-90,Evening,1
91dec4f7-02b4-494f-ae1b-060d8ccc3e71,Inbound,Returns,Reverse Pickup Enquiry,,47c98d04-e43d-4e78-928b-da4e96fc4fca,30/07/2023 00:36,08/08/2023 22:27,08/08/2023 23:20,08-Aug-23,GUWAHATI,Books & General merchandise,854,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
4af3c9b2-60f3-4364-b851-8a1e648c867e,Inbound,Refund Related,Refund Enquiry,Osm experience,45803a32-79ec-45ed-88cb-ac21ebd62b27,,08/08/2023 18:42,08/08/2023 18:42,08-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
4616b0c2-f7fb-408c-b069-756420b19620,Outcall,Order Related,Invoice request,Good fantastic customer support.,eb227abc-2e30-4e72-a80d-fb1fe6fb9bea,,09/08/2023 09:09,09/08/2023 12:32,09-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
3ad706a5-bb14-4428-9584-07dd41944a52,Inbound,Order Related,Delayed,,72882f20-bea3-4381-ab5e-da13345a1c4b,,09/08/2023 10:54,09/08/2023 11:52,09-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
8463b828-21b8-4a23-b6d9-46a1697c7133,Inbound,Returns,Fraudulent User,,ec5d9678-883f-4fdb-8988-e7fa69475aa6,,09/08/2023 17:45,09/08/2023 17:55,09-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
57c58fb2-04d4-4349-b76b-77829fbfa3c0,Inbound,Returns,Reverse Pickup Enquiry,,86c65a18-d139-4bf3-b22a-e562e09d63a6,,09/08/2023 18:14,09/08/2023 18:18,09-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
3f6ae94a-f777-4a53-96c0-777d57b6f23e,Inbound,Returns,Reverse Pickup Enquiry,,27657f7c-19af-43bd-9f5a-b1d44a584585,,09/08/2023 20:46,09/08/2023 20:48,09-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
9e6f9cc3-6378-4229-bed8-c72c22d53ca8,Inbound,Returns,Return request,,39fee64c-c75b-40ff-be6e-a2319914069e,,09/08/2023 22:40,09/08/2023 22:50,09-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
a6642c11-fb31-4301-822c-3a545766c766,Inbound,Order Related,Delayed,Vanishing my plan due to delay i think u should close the website ,960accfe-8512-4ed1-9b19-3c3586d8e391,28/07/2023 15:56,07/08/2023 08:14,08/08/2023 10:24,08-Aug-23,SRINAGAR,Mobile,1099,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
0a4a2a3e-cd58-4488-886b-5a270b985645,Inbound,Returns,Return request,,09c1b593-a963-46ac-a79a-b8f8009dca63,20/07/2023 00:35,09/08/2023 21:57,09/08/2023 22:32,09-Aug-23,RAJMAHAL,Electronics,249,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
6c32f7c6-c914-40a9-9abf-54edb288d47a,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,d2660159-6693-4b7c-8131-dbd2ca325466,,08/08/2023 18:21,08/08/2023 18:24,08-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
dcb3f93f-0617-44db-9cab-7f06f529bd0c,Inbound,Returns,Reverse Pickup Enquiry,,6a899795-721b-4369-bfe5-f6ee60409854,,08/08/2023 20:22,08/08/2023 20:23,08-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
07f511ca-ffca-40bc-9cf7-fd03be8e61a8,Inbound,Returns,Reverse Pickup Enquiry,Your costomer support executive was good I am happy,70cea173-0f59-41f0-8777-667df13406e2,,08/08/2023 20:32,08/08/2023 20:34,08-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
725a21e5-62ea-4a3c-b15b-d6db53e1bd01,Inbound,Returns,Return request,,f185db0f-9558-4984-8ab5-d5ec582fb87e,,08/08/2023 23:40,09/08/2023 13:04,09-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
882212f8-d4b2-4e78-b52c-0c861fb1421c,Inbound,Returns,Reverse Pickup Enquiry,,c68c2079-11d7-4dca-b531-bd609590c091,,09/08/2023 11:21,09/08/2023 11:33,09-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
c859c457-cce4-4864-9258-1db6620ada3d,Inbound,Returns,Return request,,ab3b3604-b18e-44a1-b865-37d35f4892e9,,09/08/2023 18:30,09/08/2023 18:33,09-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
e724e3e1-2038-46de-9fcf-55862d44ed7b,Inbound,Returns,Return request,,e3a3c773-6de7-4ddd-b301-0cea434d205a,23/06/2023 12:33,08/08/2023 17:00,08/08/2023 19:43,08-Aug-23,SAHARSA,Home Appliences,3999,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
c4d03a47-b7c0-45c1-99cd-42c69da6fdbd,Inbound,Order Related,Installation/demo,Good ?? ,5cf22e13-e2b3-4787-b37b-3978d8c32314,,08/08/2023 08:25,08/08/2023 09:17,08-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8b457d2f-830a-4f83-be11-1451299a1e2a,Inbound,Returns,Reverse Pickup Enquiry,,40ad4b85-6fdf-472b-b7b0-9091e4cb3b33,,08/08/2023 20:54,08/08/2023 21:04,08-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
5d0b95da-6a27-4383-8de2-c6835b5dab3f,Inbound,Order Related,Installation/demo,"Its two lights are blinking [page light and ink light ] simultaneously which means ink pad is about end of its service life As per its user manual . But i brought today how can it possible means it is a defective productIt is a defective productProblem in its inner part how can i take photo of its ?Its two lights are blinking simultaneously (ie:-page light and ink light ) which means ink pad is about end of its service life As per its user manual . But i brought today how can it possible means it is a damaged product Now it is not blinking but i don't want to take a risk your service partner whom no you given call in not connect to them .Previously I bought a canon printer form Shopzilla which is exchange with this product its purchasing cost is 3600 and i sell it only for 400 its due to not given me any service from your service partner. I contact to Shopzilla but it only give the number which is not connecting and not helpful for me so i don't want to take a risk. i want to return this product because its cost is 15,199 previously i lost so much amount money i dont want to repeat it again. from day 1 problem get started plzz help me in returning this product",aab3c8f0-639d-45f4-96bc-e3093df2e212,,08/08/2023 19:42,08/08/2023 19:54,08-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
f4238422-556e-4435-8e83-6b7ffadf4c9b,Inbound,Returns,Missing,,fbe28922-1fdf-4767-a9ea-6d53e3c5b8e0,,08/08/2023 20:58,08/08/2023 21:00,08-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
61e7a1ee-942d-4849-b26c-df00202617f7,Inbound,Cancellation,Not Needed,,ee64972a-11a3-478c-8271-33815a9cefdb,,09/08/2023 20:01,09/08/2023 23:00,09-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
30e02f57-6b2e-43d4-acd5-9838cd41a680,Outcall,Returns,Missing,,041f5351-91e3-4b89-83bd-e2d2103eece6,,08/08/2023 10:30,08/08/2023 15:07,08-Aug-23,,,,623,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
4d039d95-234b-4dc3-bebe-4652465a9ffd,Inbound,Returns,Return request,,3ab410e6-a586-48af-ba7a-2277a7c28b3b,,08/08/2023 11:53,08/08/2023 11:55,08-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
df94fbc1-d8e5-480a-b2fe-57accdc46412,Inbound,Order Related,Delayed,,65a2c1ad-ae70-4d27-ac6c-2fe2590d4f05,,09/08/2023 08:18,09/08/2023 11:03,09-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
affa948f-6106-4529-b990-87dbb69b67a4,Inbound,Returns,Reverse Pickup Enquiry,Good,fcf85631-d9e0-47ef-a56e-b92fc98881ba,,09/08/2023 14:07,09/08/2023 14:08,09-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
3fcdc41e-5eca-4552-8521-18e378cc71d9,Inbound,Returns,Fraudulent User,Good,d636f7bd-7fe1-4998-ae76-21d6a21dc7ad,,09/08/2023 17:16,09/08/2023 17:24,09-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,1
5b16503a-de2f-4ce6-a12f-3036f853e5e2,Outcall,Returns,Return request,,9f6a0b3f-08ba-4da8-9907-4cde38d846a0,01/08/2023 22:23,09/08/2023 11:50,09/08/2023 13:23,09-Aug-23,DOIWALA,Home Appliences,599,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
387788ce-60ac-42e9-9294-1f494034c5a8,Inbound,Returns,Reverse Pickup Enquiry,Happy ,38cdbe28-5936-4a43-959c-9768e90d5aa2,,08/08/2023 11:48,08/08/2023 12:46,08-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
25e0a22f-945c-4cf6-a45c-8fdaa8e4257b,Inbound,Returns,Wrong,,d23361b9-744e-42cd-827b-fb2c877cbaf7,,08/08/2023 13:31,08/08/2023 13:33,08-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
907c6b7b-b631-42ec-8ce5-e5a18e341e19,Inbound,Returns,Reverse Pickup Enquiry,,29ce5f8b-bbdc-43e6-8797-b18574f3f8b2,,08/08/2023 17:35,08/08/2023 17:42,08-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f060a482-b258-40ec-9553-620729bc655c,Inbound,Returns,Service Centres Related,,ea5105a4-75f8-4c0d-88ba-b85a0c083c25,,08/08/2023 22:47,08/08/2023 22:51,08-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
5ed45756-53ef-4d14-b84f-aebdf83f340c,Email,Refund Related,Refund Related Issues,,6a0be490-0e1a-471a-995c-88e356997ee9,,09/08/2023 19:10,09/08/2023 19:11,09-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
08a1de7c-e0e4-4a49-ae0a-dee49f95434e,Email,Returns,Service Centres Related,Not solve,db9bf1a9-1193-45dc-b9e2-7e4dbd4d7050,30/07/2023 19:49,08/08/2023 12:50,08/08/2023 13:26,08-Aug-23,ALIGARH,Electronics,67391,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
444b271d-0905-47f7-bec3-7382fda01613,Inbound,Returns,Return request,,39c9fdfd-915f-4de0-b31d-e275b6f9ef9a,,08/08/2023 09:30,08/08/2023 09:35,08-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3d789580-0976-44c5-920f-bb535447ee05,Inbound,Order Related,Installation/demo,,34c3772a-c4de-49a3-b61f-7ec1e8377831,,08/08/2023 17:26,08/08/2023 17:48,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,2
96032949-1b78-4550-b0bc-441e5292f25d,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,29809da6-eb5a-4e25-a2d9-8f57369cb9c7,,08/08/2023 18:10,08/08/2023 18:11,08-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
532dfcff-3a56-41bf-9ff5-b06a8073c460,Inbound,Order Related,Delayed,,39ac171f-b83c-4d6c-899a-59690878c562,,08/08/2023 16:28,09/08/2023 09:20,09-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
6262ed7c-aae1-4542-a7e9-ee7396cdc8d8,Inbound,Returns,Reverse Pickup Enquiry,,e0748e31-f039-4c0f-93f2-ae7f496a3787,,09/08/2023 07:15,09/08/2023 11:04,09-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8545d123-8f23-49da-b313-f71cc1c60259,Inbound,Order Related,Installation/demo,No,a09a26ab-327c-4e94-917f-f4e0031b0c0c,,09/08/2023 13:33,09/08/2023 14:22,09-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,3
076d3d17-a2e3-430e-9f52-2d0306e1a85e,Inbound,Order Related,Order status enquiry,no,96e961a4-b3fd-4a6d-9b95-1f38bf286b26,,09/08/2023 18:01,09/08/2023 18:23,09-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
bdaa3c25-fdf4-41c6-abc0-c9b705d2f27b,Inbound,Order Related,Delayed,Your services is good,35506580-0a7b-4ae2-9ae5-7db881cc1b5b,,09/08/2023 18:20,09/08/2023 18:23,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
4f748e46-d10b-44f6-a91e-aa69d12db8cb,Inbound,Order Related,Order status enquiry,,aaa578eb-bf5b-45ee-bd8d-a1b3e3af0b4a,28/07/2023 09:55,08/08/2023 10:10,08/08/2023 10:19,08-Aug-23,KOLKATA,Furniture,9299,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
e7e4584f-89f3-4eab-af11-20b1686c5250,Inbound,Returns,Reverse Pickup Enquiry,,6901ef18-f497-42d9-8b2f-bb9cc49f3a47,,09/08/2023 12:17,09/08/2023 16:49,09-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c245aa4a-3fdb-47a2-ab1b-a7409433ab39,Inbound,Returns,Reverse Pickup Enquiry,,bd7f2158-58f1-4191-9e7a-af51a9c25e02,06/07/2023 16:50,08/08/2023 12:07,08/08/2023 12:09,08-Aug-23,PATNA,Home,2324,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
02670261-8d5a-4a6a-9e74-bcd6d3b24795,Outcall,Refund Related,Refund Enquiry,,175a0c0c-b645-4be3-a0cb-172fcf13e5a8,04/08/2023 21:36,05/08/2023 23:53,09/08/2023 05:45,09-Aug-23,PATRATU,Mobile,14999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
228a285b-5780-469e-b692-bc8941161c6c,Inbound,Returns,Service Centres Related,,deb91c08-bf84-47a3-89d6-0f1120b31d1a,,08/08/2023 12:36,08/08/2023 20:49,08-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
f9c6cbe8-ddbb-4b5b-879a-d9519c135440,Inbound,Refund Related,Refund Enquiry,,ab4882df-b551-442e-8aed-db1f7ddfae4a,,08/08/2023 14:48,08/08/2023 14:50,08-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
50d774d6-57e0-4a26-bfbf-310a561ec36f,Inbound,Order Related,Delayed,,76cff801-a98a-4d3b-b323-da564b0af82a,,08/08/2023 17:19,08/08/2023 17:20,08-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fe77e524-6067-459f-b148-385060a71da0,Inbound,Order Related,Order status enquiry,Didn\u2019t resolved my issues ,894c537d-e759-42a9-845e-c865bd89d4ed,,08/08/2023 19:43,09/08/2023 07:48,09-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
8fd8c002-0feb-456a-9203-dbf4775fcb45,Inbound,Returns,Reverse Pickup Enquiry,,15022c0e-522b-4428-958b-c1370ca952c4,,09/08/2023 12:23,09/08/2023 12:24,09-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
cb314e0d-3e49-45d3-ab04-05728ebadb21,Inbound,Order Related,Order status enquiry,,e74463ea-0e98-4e50-bedc-3b43b2fbaedf,,09/08/2023 21:14,09/08/2023 21:29,09-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
7eda822f-04b8-449c-8d37-6f230c75ec3a,Outcall,Cancellation,Not Needed,,99478810-1d79-478b-9527-ed37294b4c32,02/08/2023 16:26,06/08/2023 15:41,08/08/2023 10:49,08-Aug-23,CHENNAI,Furniture,18899,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
b20103e2-7349-48da-9d3a-69807f248e40,Inbound,Returns,Missing,,4ec6053a-7051-4534-8540-7f63827d65a0,,08/08/2023 09:52,08/08/2023 09:56,08-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
dd2c999f-1f14-4d16-8b6e-a67f74aa97d5,Inbound,Order Related,Delayed,Sorry to say ,0e6972d4-050c-4db6-b146-4cf6454f48ce,,08/08/2023 13:06,08/08/2023 13:08,08-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b7eeb79e-ff37-4840-9539-783fb82ed132,Inbound,Returns,Return request,Very politely talk to me ,0cb4c77f-0957-4d61-a8a8-fd0100169a26,,08/08/2023 15:00,08/08/2023 16:20,08-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
7f33f45b-77e7-47fe-9d7a-7b9efa101aeb,Inbound,Returns,Reverse Pickup Enquiry,,2f37a424-9056-46df-bbd5-1b90add024bf,,08/08/2023 15:47,09/08/2023 17:39,09-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
f3005032-aa07-4517-b073-8da4a4abc34d,Inbound,Returns,Reverse Pickup Enquiry,I myself unable to raise return request. For this need to call customer support. Please allow customer to raise themself in the app.,5d556c52-aaf4-4df2-9f7e-9a51f488dd15,,08/08/2023 20:43,09/08/2023 00:50,09-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
297276a3-1b5e-474f-ad5c-7772af1c019d,Inbound,Returns,Service Centres Related,,9a04eb0b-a8f8-4d7d-9ea3-2458eb5fe2f1,,09/08/2023 13:18,09/08/2023 15:29,09-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
fd0e9266-0d0f-4569-accb-7cf47c5a26d2,Inbound,Product Queries,Product Specific Information,My feedback is positive,54db0587-97b6-48b4-b960-10b809cabbdc,,09/08/2023 15:39,09/08/2023 16:05,09-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
b022effb-5200-49f2-bbfc-6fe3990206a8,Email,Refund Related,Refund Related Issues,Experience with Executive assistant care is very good. ,f2dd47a6-a67e-4503-9e46-1a5147fc0a8a,,09/08/2023 16:11,09/08/2023 17:27,09-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
fe01e888-8c60-48f8-a350-ccb22418e934,Inbound,Feedback,UnProfessional Behaviour,Make it more quick,c2dfb5d3-d82c-479f-b747-2bc78c2fbcee,,09/08/2023 20:21,09/08/2023 20:22,09-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
2fbb1687-5939-4b8c-8e19-d4bf2d0a801d,Inbound,Order Related,Priority delivery,Order is taking 11 days to dispatch and 17 days to deliver. It's been 3-4 days but still my order is not dispatched ,a8add1d9-2ab8-4190-9426-cab0a8ca6178,06/08/2023 21:35,09/08/2023 17:54,09/08/2023 17:55,09-Aug-23,KHERALU,Electronics,1299,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
ed1aa28b-c8f6-471f-8c55-124f098f4fa7,Inbound,Returns,Return request,,d8d2921b-2ae3-44f7-b8e5-761d768b8785,,08/08/2023 08:06,08/08/2023 08:10,08-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
bb7fb5f1-77eb-4314-98ad-89dbf2e5b59e,Outcall,Returns,Reverse Pickup Enquiry,,4f58a19e-5642-4489-b842-10f20b2f3c6d,,09/08/2023 11:14,09/08/2023 11:17,09-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,2
e5d579ee-2676-4bfe-97cd-2b2408fd52f4,Inbound,Returns,Return request,May need to provide more details about the product.,37ce6868-3294-4b9f-b042-521ae3b8d060,,09/08/2023 18:27,09/08/2023 18:52,09-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
fdcb7b4e-8e97-44df-b170-776f61d5e39a,Inbound,Returns,Exchange / Replacement,,1e18f9e4-4e9d-4cc5-af90-6977e7b94210,25/07/2023 10:19,08/08/2023 16:42,08/08/2023 16:43,08-Aug-23,BILGRAM,Mobile,8499,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,1
71b22084-41d3-4af7-b981-f8b80d6e1023,Inbound,Returns,Reverse Pickup Enquiry,,19dfe861-731f-4bbb-b008-b8174c85d789,,08/08/2023 11:03,09/08/2023 18:47,09-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c0ec37a2-e04e-4761-8ee9-792f42de0dbc,Inbound,Returns,Wrong,,5d74ca4c-80bb-43e9-b44b-062a991812a6,,08/08/2023 14:11,08/08/2023 14:15,08-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
8cacd0cb-41a4-4da9-a698-4f4810219d61,Inbound,Returns,Reverse Pickup Enquiry,,19a14534-25fe-4be0-bd68-cb7a8a333fad,,08/08/2023 14:30,08/08/2023 14:57,08-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
328c6be8-ee10-4469-98d0-4a02cfedb6ee,Inbound,Order Related,Order status enquiry,,9f1b4822-d34b-4073-9316-f775e4193da1,,08/08/2023 20:45,08/08/2023 20:46,08-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
d09df72e-198a-4591-b8fb-883673255ad2,Inbound,Returns,Reverse Pickup Enquiry,,fac24e7f-6e20-4665-8800-aa56d100029e,,08/08/2023 22:28,08/08/2023 22:32,08-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
a15245e2-7d3a-409c-8be0-f16c5cbafbba,Outcall,Returns,Return request,,51ad9ecb-6b0f-4047-bae1-264343fa00e4,29/07/2023 21:37,07/08/2023 12:04,08/08/2023 09:25,08-Aug-23,AHMEDABAD,Electronics,799,427,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,4
1e38ee5e-9176-4dd2-8043-38970e450a39,Inbound,Refund Related,Refund Related Issues,,9757ddbf-a889-42b1-83d1-606e29af2e9a,,08/08/2023 18:15,08/08/2023 18:22,08-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
3c1e4b74-ea42-4589-a1d6-88f1e83b9bb2,Outcall,Returns,Return request,,11db4d52-c8f4-46c5-96ca-60313306319a,,09/08/2023 11:34,09/08/2023 11:53,09-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
2d487d75-f5af-4ee9-8276-4957726445fe,Inbound,Returns,Reverse Pickup Enquiry,,d8ed7308-1234-47f4-a40c-2dda0b7e4195,20/07/2023 17:56,08/08/2023 21:53,08/08/2023 21:54,08-Aug-23,GHOGHARDIHA,Books & General merchandise,1570,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
1308ecc5-ba5b-4fb7-adeb-b6e4d8764d88,Inbound,Order Related,Delayed,,19580712-48ce-443c-9d1c-22444dd7a013,,08/08/2023 12:24,08/08/2023 12:25,08-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
9a45b0ae-0efb-4d77-83d3-019e8df34155,Inbound,Returns,Missing,,b1fc2905-1b56-4132-b656-7d32a048c344,,08/08/2023 15:33,08/08/2023 16:13,08-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
e700bd98-0335-4282-9c81-d503d0e5d7fd,Outcall,Returns,Reverse Pickup Enquiry,Nice,4038ea59-1f3f-465c-bcfd-0f44260ed175,,08/08/2023 17:50,08/08/2023 17:51,08-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
a0978379-cb8e-41d3-95db-7006f3fab9d8,Inbound,Shopzilla Related,General Enquiry,Nyc person ,1a4031d3-49ff-43f4-b596-0c219d51340e,,08/08/2023 18:52,08/08/2023 18:55,08-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
8e2e2bbb-2827-4c6f-9965-c85f5a09d9bd,Outcall,Order Related,Invoice request,,6f6a4c56-ab60-4f82-b17b-0ea80587adf5,,08/08/2023 20:55,08/08/2023 21:00,08-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
fba4a753-fc57-4585-a22a-07006924a27c,Inbound,Order Related,Order status enquiry,,77e41d2f-6b61-4a3f-a680-ffc1ddb2fc35,,09/08/2023 17:09,09/08/2023 17:12,09-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
03675476-689d-4498-b576-76dcf0c33762,Inbound,Order Related,Order status enquiry,Thanks ,9ca864ab-1977-470c-9b58-0a7feae6e7ca,,09/08/2023 21:34,09/08/2023 21:35,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e65a419a-f8e5-4212-9819-863497aa6b60,Outcall,Returns,Reverse Pickup Enquiry,,85a7fc41-18ac-49cf-963a-9a975b1fc5d6,,09/08/2023 22:03,09/08/2023 23:44,09-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
a94ca8b8-1927-42b0-bb3e-744291a0be5d,Inbound,Returns,Service Centres Related,,27db1e79-f9ba-4bf2-86a4-51d45036e935,,09/08/2023 22:38,09/08/2023 22:39,09-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
54642ab0-4a82-41c6-a1de-975fd1cc1dca,Email,Returns,Exchange / Replacement,,a684a940-7143-4f4b-82b9-248e3bd4f653,28/07/2023 21:55,09/08/2023 20:06,09/08/2023 20:07,09-Aug-23,ULHASNAGAR,Mobile,15999,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
9cbe33d6-5553-4377-9a9f-36f113e4575f,Inbound,Returns,Reverse Pickup Enquiry,,aafbbf4d-cc67-4d82-897f-98edf6edd14a,04/08/2023 02:57,07/08/2023 17:21,08/08/2023 19:01,08-Aug-23,KASHIPUR,LifeStyle,269,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
9ec08308-e41d-4065-8a68-57a6e719bb07,Inbound,Returns,Reverse Pickup Enquiry,,31591b24-6352-4bde-9bf0-851f534acebd,,08/08/2023 17:07,08/08/2023 17:11,08-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
92bf51b5-4052-417e-9dda-178264e67d13,Inbound,Returns,Wrong,Nice ,c21b784d-9f58-429b-8407-ecdf2a4d5c46,,09/08/2023 15:45,09/08/2023 15:59,09-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
6a8b26a7-2bcf-4364-b650-d1d0240dbd33,Inbound,Refund Related,Refund Related Issues,,a27b12bc-68b3-43ce-be65-6f33ecc7303b,,09/08/2023 19:02,09/08/2023 20:39,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
75587b8f-7702-403d-801b-00283e0b1626,Inbound,Order Related,Delayed,,59c74600-9275-4fed-9e6f-55d19e004dbf,05/07/2023 14:40,08/08/2023 11:14,08/08/2023 11:14,08-Aug-23,GUWAHATI,Furniture,17479,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
1d927984-0feb-4ed5-842b-1856ef614597,Inbound,Order Related,Order status enquiry,,0d03212f-4dd5-45fc-84ce-18d9fd911117,04/08/2023 17:50,07/08/2023 19:35,08/08/2023 08:29,08-Aug-23,PUNE,LifeStyle,249,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4e9ac5c9-78f8-4f9c-baad-6737a3931ce5,Inbound,Returns,Reverse Pickup Enquiry,,6a49a25f-80c3-4725-960e-25bf67dce573,,08/08/2023 07:36,08/08/2023 20:52,08-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
79b7118d-ef74-4b13-9698-615409372f5f,Inbound,Product Queries,Product Specific Information,Please deliver the product at better conditions n not damaged ,90a7aa25-96ae-4c65-8d23-12820274a600,,08/08/2023 08:51,08/08/2023 08:53,08-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
54db47a9-2016-4f27-861e-59ebc48b8d41,Inbound,Returns,Reverse Pickup Enquiry,,07471a04-1b83-4d66-bb36-2522ad2eeb64,,08/08/2023 10:58,08/08/2023 11:09,08-Aug-23,,,,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
6e2a0c71-7677-47cc-a9e6-397db4df7e7a,Inbound,Returns,Fraudulent User,,03dd86de-8d93-4b7e-85cb-98bd694cfef3,,08/08/2023 23:34,09/08/2023 11:58,09-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
7f9eb64b-1031-4ea3-a1fc-a3ddf51e1679,Inbound,Returns,Reverse Pickup Enquiry,,d08a7ccc-5507-4966-ad9d-86abdc2f5af8,,09/08/2023 11:39,09/08/2023 11:41,09-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
5ac5778d-3e02-417a-b895-0c55b104474c,Inbound,Refund Related,Refund Enquiry,,5a768f58-c1c8-4b18-916e-d2c7d5e397af,,09/08/2023 12:41,09/08/2023 12:42,09-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
58abd2db-e3ef-42ee-846b-f50ce758d816,Inbound,Order Related,Installation/demo,I want to cancel one assist protection plan which was not possible as informed by you. I want to cancel as the extended warranty is starting along with the manufacturers warranty. So in effect I have 2 warranties simultaneously ,067e57ec-254f-42cc-a659-7daea25673c1,,09/08/2023 15:26,09/08/2023 16:04,09-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,3
5c778e1d-1edd-463b-8fc1-0227f800503d,Inbound,Returns,Reverse Pickup Enquiry,Outstanding solution ,e8e3d17b-0109-4c4d-9f1c-dff6ff3c33f7,16/07/2023 13:40,09/08/2023 20:46,09/08/2023 20:48,09-Aug-23,ALLAHABAD,Electronics,1499,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cc4c00e6-1b4a-452b-8b1b-38a7e09b614d,Email,Refund Related,Refund Related Issues,Worst sevice,8bf6bf8f-203f-4e60-9f33-edba8b1a6d90,07/07/2023 02:08,08/08/2023 13:49,08/08/2023 14:13,08-Aug-23,PORVORIM,Home,502,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,1
8bdc5d6c-b842-4fd1-9cd1-5324f9322905,Inbound,Returns,Reverse Pickup Enquiry,,3fdbc27f-389c-42a5-9213-e343519efe2f,,08/08/2023 10:46,08/08/2023 10:56,08-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
83b66359-e404-408b-8629-cf361bc692d1,Inbound,Product Queries,Product Specific Information,,85e437b4-2b9b-4885-9437-92fea33bd792,,08/08/2023 18:11,08/08/2023 18:13,08-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
f3001561-0b3a-4958-9980-c5b484314ad2,Inbound,Returns,Reverse Pickup Enquiry,,b9c02869-21bc-4a0e-a059-ddc22edd3e48,,08/08/2023 18:49,08/08/2023 19:02,08-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
d2c51411-6fa0-48e2-b73f-f653d41fd910,Inbound,Returns,Return request,,e9312d3f-ea9a-4a16-92cc-1b879dec904a,,08/08/2023 19:07,08/08/2023 20:08,08-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
9a536945-8d1c-43b8-a046-be1603949647,Inbound,Returns,Reverse Pickup Enquiry,,941b2884-31c1-4398-82b4-a0f289a10370,,08/08/2023 22:30,09/08/2023 00:59,09-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
531d4c19-30bb-4b26-b9e5-924fdb4f93ed,Inbound,Returns,Reverse Pickup Enquiry,,5d337805-fc88-4536-aefc-875277bdc0cf,,09/08/2023 14:14,09/08/2023 15:40,09-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
e21fe88a-875a-4bc0-9c39-5087c5e0f32f,Inbound,Returns,Reverse Pickup Enquiry,,e6259f5b-c5f7-4cd5-8c2a-6607367b30ba,,09/08/2023 22:03,09/08/2023 22:04,09-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
04a2b3e7-a026-49a7-9bdf-93ab23aa1bb2,Inbound,Refund Related,Refund Related Issues,Please resolve my issue fast,0ea1b037-8433-45c7-ac45-f6ca709b4f9a,18/09/2022 23:45,08/08/2023 12:38,08/08/2023 12:44,08-Aug-23,KOZHIKODE,Electronics,35890,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
202daae0-8dcf-4297-bffd-7be2f37320ed,Inbound,Shopzilla Related,Shopzila Premium Related,,c0d038d6-7e43-4f6e-96f5-1c38c1782b31,,08/08/2023 09:23,08/08/2023 14:16,08-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
a1f5162f-2394-4423-bf7b-f405c0c603ec,Inbound,Product Queries,Product Specific Information,,f1194800-419d-42e3-8e28-e4ac860312e6,,08/08/2023 10:20,08/08/2023 10:21,08-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,1
b1648356-6c82-4fe1-b76d-3ef77c6f6aa7,Inbound,Returns,Reverse Pickup Enquiry,,87f6fdc3-1606-4d8c-bfd5-82d1c009c5b1,,08/08/2023 13:33,08/08/2023 13:39,08-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
760927a1-8b98-414a-965e-390e793c48d2,Inbound,Order Related,Delayed,very good ,31d636ac-bddf-4bb8-980e-458e8c21b22f,,09/08/2023 15:30,09/08/2023 15:43,09-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
87b0f054-585a-4b24-b46e-6d4ed7db5629,Inbound,Product Queries,Product Specific Information,,d849d654-ca6b-4f62-8b47-3ffbf3c78eda,,08/08/2023 19:04,08/08/2023 19:08,08-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
94d19531-8e23-40bc-bb1d-fb74fb0f7e46,Inbound,Returns,Missing,Good ,7533758c-084f-40ca-b792-02abe5fc9d1a,,08/08/2023 22:49,09/08/2023 11:25,09-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
2dbe5fdc-c68c-488e-ae7b-b8cf10ff71e6,Inbound,Returns,Reverse Pickup Enquiry,By providing platform to only trusted and honest brands.,69dd659a-83b4-4ca5-bd62-13847d8b54dd,,08/08/2023 19:00,09/08/2023 14:52,09-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
cb4a1cf3-051c-4998-a544-1372c229df22,Inbound,Returns,Fraudulent User,,2cc95c96-cc08-4f4c-99dc-d7dd7c74cfbe,,08/08/2023 21:19,08/08/2023 22:19,08-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
4d521628-92e3-40cb-af2a-ac2ed33d4929,Inbound,Returns,Reverse Pickup Enquiry,,5d988231-e764-4d63-9ffe-b2d1422a0184,,08/08/2023 22:11,08/08/2023 22:17,08-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
5ef541af-e0e9-4822-a27c-d0db4d11ad7d,Outcall,Cancellation,Not Needed,,16b69570-f04b-4864-82c4-7fab3f152a12,,09/08/2023 10:37,09/08/2023 11:06,09-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
75da0faf-7af6-4552-b055-30e4bbca5a2b,Inbound,Product Queries,Product Specific Information,,4eb9b520-c9dc-4889-a9d5-ac2c4c4f2cd8,,09/08/2023 21:03,09/08/2023 21:05,09-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
fdd65a04-9c77-47f4-bd31-31b1e919167c,Inbound,Refund Related,Refund Enquiry,Shopzilla customer service very very good and Thanku very much Shopzilla customer care executive ,721e12ef-a124-4564-9e9d-ea6a3a258160,07/08/2023 07:52,08/08/2023 08:49,08/08/2023 08:53,08-Aug-23,SAMASTIPUR,Electronics,356,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
66116d97-0c77-4182-9cf8-54265e90ccb2,Outcall,Returns,Return request,,cffd86bd-c905-4d6d-8e8c-4d12749c459b,30/07/2023 20:04,08/08/2023 16:33,08/08/2023 16:42,08-Aug-23,SAMBHAL,Electronics,680,335,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
cde1083a-be7c-4469-a787-edf2a7f35ce1,Inbound,Returns,Wrong,,265ff4f5-8625-4c72-88fc-2d941bc7a90e,,08/08/2023 06:14,08/08/2023 06:15,08-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,3
4231805a-114d-4ac3-89d3-6743ac6d6226,Inbound,Returns,Return request,,78490edc-d19c-4299-8eb2-9935731bfd73,,08/08/2023 08:56,08/08/2023 09:01,08-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
700ea016-53f4-4286-8579-d28abbbdff08,Inbound,Order Related,Invoice request,Good Service,57171df1-dc0c-4538-8812-d74739c355b7,,08/08/2023 12:44,08/08/2023 20:25,08-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
fbc5f94a-fb82-4f4a-8bf9-1763eca44a42,Inbound,Returns,Reverse Pickup Enquiry,,d65d316e-d6cc-4b22-9dde-fa5cdb9edd06,,08/08/2023 19:16,08/08/2023 19:39,08-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
4165c389-4e9a-4189-aa8d-b96fa7f88315,Inbound,Payments related,Payment related Queries,,5259f4e8-e0fb-40a8-b583-def3f842f38b,,09/08/2023 10:22,09/08/2023 15:20,09-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
78296aec-f440-438a-8d4d-f1268197c775,Inbound,Refund Related,Refund Enquiry,,5754934f-188a-41c5-b138-5a744ce54b83,,09/08/2023 13:36,09/08/2023 14:02,09-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0816bc7c-2875-4574-a536-17eb7c963338,Outcall,Payments related,Online Payment Issues,make the refunding process more convenient and ease the process to reach customer service team otherwise no issue.,6eea70c4-7336-4be9-a255-41cfa8607bc9,,08/08/2023 13:10,08/08/2023 13:11,08-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,4
5c2ae2d9-204b-4833-a03e-651b30d11c1c,Inbound,Returns,Fraudulent User,,952aef58-58b5-4d9b-8ef6-0a42fb5cf9ce,,09/08/2023 10:47,09/08/2023 11:10,09-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
562d3077-dd05-4cf4-bcc0-9a9454accc66,Inbound,Returns,Reverse Pickup Enquiry,,835a99ab-4b9b-4263-a8d5-7d1e81ed7d1c,,09/08/2023 13:05,09/08/2023 14:35,09-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
82c95956-932f-464f-b54c-d9cc0eab8bb9,Inbound,Returns,Reverse Pickup Enquiry,Deliver complete product ,ca453929-34c4-42e9-84a9-98dbfce11f7a,,09/08/2023 15:00,09/08/2023 15:03,09-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
9a1cd1ec-4406-4f04-b336-3786c1358765,Outcall,Returns,Return request,Everything is good but reaching to wards making of call is difficult ,aaa824bd-86cb-4e8a-94e9-614c68e38135,,09/08/2023 20:19,09/08/2023 20:21,09-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a4f49412-713c-467e-85e3-c5f351359728,Inbound,Returns,Reverse Pickup Enquiry,Very good this resolved my problem.... Love you,ef751bd0-bfc1-43aa-9aad-afc44322a4f8,,09/08/2023 22:03,09/08/2023 22:05,09-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2e0dcbdb-1298-4c51-b0e1-861193cf6f19,Inbound,Returns,Fraudulent User,,a7d0ed0d-2dda-47a6-9dd8-2c74bb4a13f3,,09/08/2023 23:29,09/08/2023 23:45,09-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
ddc41c0d-f0e7-4b90-86d0-83a1d7c10e6a,Outcall,Returns,Return request,,690814df-be83-4763-a325-48db990690d6,04/08/2023 12:32,08/08/2023 00:27,08/08/2023 00:29,08-Aug-23,BANGALORE,Electronics,1999,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
e21b2057-ed93-49b3-9b3c-5c882ef6153d,Inbound,Order Related,Installation/demo,,f3d5b174-ff54-4e27-ba30-2f9f5ceb04d7,,09/08/2023 12:30,09/08/2023 12:40,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
71647c25-0b24-4f69-9484-c63a026c6930,Inbound,Returns,Reverse Pickup Enquiry,,9c67afaf-b38d-45d8-816e-940092e5572a,,09/08/2023 16:00,09/08/2023 16:14,09-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
916e89e8-e872-4d42-8191-9a16cc5b84b6,Outcall,Order Related,Order status enquiry,,a73b2b5f-247f-4def-8039-6f6fd42577df,16/07/2023 07:59,09/08/2023 19:23,09/08/2023 19:23,09-Aug-23,RAHIMATPUR,Electronics,899,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
cfc3db50-c6ad-474a-8d88-a5290afd5c55,Inbound,Order Related,Customer Requested Modifications,,bcedf8e8-53b0-4bf2-9be0-b4f73599dc74,07/08/2023 21:05,08/08/2023 00:05,08/08/2023 08:42,08-Aug-23,,LifeStyle,657,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
3105c34f-aed8-4f61-b9c7-ab133b3e3e1b,Inbound,Returns,Reverse Pickup Enquiry,,eaab3f16-c1dd-4085-b7eb-ad677ede1cd5,,08/08/2023 07:33,08/08/2023 08:46,08-Aug-23,,,,142,Daryl Martin,Aiden Patel,John Smith,>90,Morning,4
e0d8def2-4787-4791-94f1-41c5f4ff03e3,Inbound,Returns,Return request,,a83a158e-5028-4ef8-86b8-1093079ed3cc,,08/08/2023 10:53,08/08/2023 10:54,08-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4bc7b438-6f37-4cc0-8035-2a59b80fd337,Inbound,Product Queries,Product Specific Information,,bd245ad2-2c9d-4a19-b6e2-1552791471e7,,08/08/2023 17:59,08/08/2023 18:02,08-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
eab4525c-520b-4c69-bc02-d33752373a2f,Inbound,Returns,Reverse Pickup Enquiry,,af9e6b86-bdab-4f92-b1fb-df99ef600412,,09/08/2023 06:38,09/08/2023 11:19,09-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,3
6236f7bd-3e3c-4218-960f-352f761ccb7b,Inbound,Returns,Reverse Pickup Enquiry,Very good ,a2e704a2-3603-4fe0-9b9f-7b00f29b50ea,08/07/2023 11:15,09/08/2023 07:33,09/08/2023 17:27,09-Aug-23,BELONIA,Electronics,16390,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
51f2c272-09cf-46df-a407-411d95e1aca3,Inbound,Shopzilla Related,Signup Issues,Reaching customers support to Shopzilla is becoming very difficult,f180e3e0-f2bd-4fc5-80a3-1bb07fe39af6,,08/08/2023 00:06,08/08/2023 00:11,08-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
00cc80fb-90c8-4f20-9ce2-1cad359297f6,Inbound,Order Related,Installation/demo,,843f061b-85da-49a7-b611-6f70056a99b4,15/07/2023 03:44,08/08/2023 00:39,08/08/2023 00:45,08-Aug-23,MAHOBA,Electronics,1899,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
a8f6b3f3-8fe3-4636-84b6-7ee458650c03,Inbound,Returns,Damaged,Good sarvice good stuff thanks Shopzilla sir ,ae4f4268-f7ff-4c4e-a3ee-30dc6ce7dfa3,,08/08/2023 11:17,08/08/2023 11:49,08-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
ec811af3-782c-4e19-a451-665d2c0320d0,Inbound,Returns,Reverse Pickup Enquiry,,aeb591c2-3391-45d9-a8ef-1ca77bc1987d,,08/08/2023 13:39,08/08/2023 13:42,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
2bb3498d-fd16-4c8d-a4a4-9aaf3e1bca1d,Inbound,Order Related,Installation/demo,Good ,65050a31-2d70-4ae1-a139-f8b5bb2dffb2,,08/08/2023 20:36,09/08/2023 09:14,09-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
922ed2b6-d260-4e97-81d1-31125cb22927,Inbound,Order Related,Seller Cancelled Order,,a5c13aba-2769-49dc-8bc7-16d6d18720df,,08/08/2023 18:07,08/08/2023 18:11,08-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
460bcecd-f21a-4952-9669-a6d5d093d54d,Inbound,Returns,Missing,Thanks for customer care,1dfa7822-2099-475a-a137-21fe38bbf444,,09/08/2023 07:41,09/08/2023 10:56,09-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
91e2b3d3-ed94-4471-941f-0e3732e78d76,Inbound,Returns,Reverse Pickup Enquiry,,9e165d9b-d9fc-401a-86d5-c64c2661cf96,,09/08/2023 14:02,09/08/2023 14:05,09-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
115994b7-ac9f-4e16-b92b-fac6ed604f69,Inbound,Order Related,Delayed,,4ebebaca-f1d9-4b19-838c-1744a0cf64d3,,09/08/2023 16:55,09/08/2023 16:58,09-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
39877852-4ebe-4352-b1b4-d019102f9165,Inbound,Returns,Reverse Pickup Enquiry,,a63ad968-16ba-4769-89f9-9070d5b2c3fc,02/08/2023 13:17,07/08/2023 13:23,08/08/2023 09:45,08-Aug-23,KENDRAPARA,Home,296,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
06243195-78f6-4140-bfa3-318b189cb03b,Inbound,Order Related,Delayed,,4cdac23d-bdfa-4a97-886c-2af8bbf870d7,06/08/2023 12:44,08/08/2023 13:53,08/08/2023 19:47,08-Aug-23,GURGAON,Books & General merchandise,9999,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
bde24cfd-cb18-4b86-b9ed-238690b106b7,Inbound,Returns,Damaged,,d70506fe-fccf-42c2-bec5-588cb2d21af3,04/08/2023 00:05,08/08/2023 18:28,08/08/2023 18:36,08-Aug-23,NAWADA,Books & General merchandise,24,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
51d61873-4fce-4c01-959d-b732d2cc311e,Inbound,Returns,Missing,Good ,48d1e91f-30e7-452b-8e09-d0efd23fe079,,08/08/2023 11:08,08/08/2023 12:37,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
a943beab-f7b9-465f-a861-e1e0e8b28f03,Inbound,Refund Related,Refund Related Issues,,8283a212-d2d7-4406-a246-862578207441,,08/08/2023 19:23,09/08/2023 08:26,09-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
119c030f-cc5b-40aa-8a0a-8a77aa492d39,Inbound,Product Queries,Product Specific Information,,fd146248-ba4f-4456-a268-d4ad5c11e995,,08/08/2023 21:51,08/08/2023 22:31,08-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
21a6dae0-4697-489c-b050-9aad733cf219,Inbound,Returns,Exchange / Replacement,,73079339-000a-4c25-892c-63c0b70e0b92,,09/08/2023 17:10,09/08/2023 17:10,09-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
cb93836f-d9ca-4e7a-8d58-212baa1c5837,Inbound,Returns,Reverse Pickup Enquiry,Nice voice,cec95de3-97e8-471d-9a86-a9c62f530814,,09/08/2023 14:57,09/08/2023 20:23,09-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
56300ffc-1962-4ec1-804e-7aab6c807848,Inbound,Returns,Exchange / Replacement,,695bc3db-a407-43d8-b674-3057096624ce,27/07/2023 08:00,09/08/2023 16:03,09/08/2023 18:12,09-Aug-23,BHIWANI,Mobile,32999,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
86115205-6b8c-4b91-8a48-1d2188581ba4,Inbound,Returns,Reverse Pickup Enquiry,Nice ,357e78a8-31b5-4eb4-b885-b4e1488e6dd2,01/08/2023 00:03,07/08/2023 23:35,08/08/2023 00:12,08-Aug-23,MEDINIPUR,Books & General merchandise,666,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
601629cc-d515-478c-ae66-7b6052d7b6da,Inbound,Shopzilla Related,Signup Issues,,147177cb-e508-4367-9e76-fdf6c45f38ea,,08/08/2023 12:40,08/08/2023 12:47,08-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6c314f51-73ab-463a-b7e7-9a380bfaebb5,Inbound,Product Queries,Product Specific Information,,dd1ef294-509e-41c0-b79a-a71e9865c6cd,,08/08/2023 13:09,08/08/2023 13:53,08-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
743bff70-12f6-40b3-91db-78ada772d460,Inbound,Product Queries,Product Specific Information,Good to go,d49d822a-0e53-4196-a829-ead17e22ae42,,08/08/2023 13:43,08/08/2023 13:47,08-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
f4e24f41-9842-4b8b-966a-fe73d92aadce,Inbound,Refund Related,Refund Related Issues,,9b6f12b6-232a-47d7-b2ec-b541a922896c,,08/08/2023 16:22,08/08/2023 20:07,08-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
f0cae213-a5cb-43a6-bdbc-4d8972e1cf0b,Inbound,Order Related,Invoice request,Nice iam happy now,228173fd-8b33-4052-ad44-e686cfc67505,,08/08/2023 18:20,08/08/2023 18:23,08-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
0eb86bc0-446d-4c08-be34-44e27468d585,Inbound,Returns,Reverse Pickup Enquiry,Mujhe yah ummid   thi   hua,9d12bad5-7b65-4e37-9ea2-4cc7b6e3389c,,09/08/2023 11:24,09/08/2023 11:45,09-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,1
49d73e6f-eb8a-4a6b-ab13-521558d907c5,Inbound,Returns,Reverse Pickup Enquiry,Nice,bd2ca573-bbe4-479b-a14f-d4b4dcf6cb01,,09/08/2023 11:44,09/08/2023 11:45,09-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
32bad7ab-30d5-4750-a7f9-776d4d3b926d,Inbound,Order Related,Order Verification,,6a921c56-fc54-4930-9a6a-60a2364d0bf0,,09/08/2023 18:04,09/08/2023 18:04,09-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
847d96dd-3589-498c-858e-9326a8111d2f,Inbound,Returns,Reverse Pickup Enquiry,,1e0bc1fa-0e45-4238-b4fe-b32541a2ac21,,08/08/2023 07:44,08/08/2023 08:20,08-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
4a79745e-2ae3-48a9-bb7d-031100005070,Inbound,Order Related,Customer Requested Modifications,,a2df98f9-c0fc-4785-9983-3d7b8c9839df,,08/08/2023 13:55,09/08/2023 15:28,09-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
bd3ae2ca-4d08-4108-aac4-9122d9928463,Inbound,Order Related,Invoice request,,c7173b25-9ea5-46a9-a58b-53ffea11ac54,,08/08/2023 22:24,08/08/2023 22:29,08-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
b2a33d2e-5f73-41cb-8a8f-33f7c5ce0a43,Inbound,Refund Related,Refund Enquiry,,ee99e025-d45a-41e5-b1e3-2a475c4cff93,,09/08/2023 13:36,09/08/2023 13:40,09-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
06fd5ffa-1db6-44e8-9a3f-411e4b7c5ac8,Inbound,Returns,Reverse Pickup Enquiry,Best responseBest help,d8cb4d2c-969c-4c44-9597-83d3d0a8e9a7,21/07/2023 09:01,09/08/2023 17:08,09/08/2023 17:13,09-Aug-23,HYDERABAD,Home,799,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
942c40f5-a5ea-4500-8c94-98a428c4cc88,Inbound,Returns,Missing,,478ef022-0962-46a9-a1fb-38e8a6b818ad,21/07/2023 21:42,08/08/2023 11:59,08/08/2023 12:05,08-Aug-23,BANGALORE,Electronics,1349,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
e6bbe60f-8d30-4f28-9e3f-1c5f34a3c6f6,Inbound,Order Related,Customer Requested Modifications,,f77906cd-d22f-4d62-a85a-be82c9e07dde,06/08/2023 15:10,07/08/2023 19:43,08/08/2023 08:40,08-Aug-23,AHMEDABAD,Electronics,183,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
67cf03bf-8e70-4fbd-835d-ede9e9f8529a,Inbound,Returns,Reverse Pickup Enquiry,,1959cf89-345f-4f90-8090-11f1bb631747,,08/08/2023 17:30,08/08/2023 17:31,08-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
49bdb340-455f-4bda-9fd6-17f544f5c80a,Inbound,Product Queries,Product Specific Information,,908c8741-bb94-4640-a367-fcf38a375b61,,08/08/2023 19:06,08/08/2023 19:08,08-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,4
9f37cc9a-2cda-4192-a272-851a93611b5a,Inbound,Order Related,Installation/demo,,4d7592e0-79bf-4655-b816-2c7c1f9f7ad7,,08/08/2023 22:24,08/08/2023 22:48,08-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
1e89e87b-9930-4d41-8447-09cb4b942624,Inbound,Returns,Wrong,,cbde2bee-a8f2-43dd-93b3-fc04cfa0366f,,09/08/2023 12:33,09/08/2023 12:42,09-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8094e4a7-2413-446b-8416-afdc378d0f51,Inbound,Returns,Reverse Pickup Enquiry,,3953fede-1c4f-485f-8565-e78c666097cd,18/07/2023 10:59,08/08/2023 16:35,08/08/2023 16:36,08-Aug-23,NEW DELHI,Furniture,4743,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
94ae5e17-9141-4256-9a4c-dde8bd3c99cc,Inbound,Returns,Wrong,If we get wrong product please make sure to replace it and if the order is open box tell the delivery agent to open it compulsory.sometime the customer forgets but atleast deliver agent should his work ,5cfc437a-514e-4e04-9d7d-da764910f9f0,,09/08/2023 12:26,09/08/2023 13:36,09-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
cbfc591d-170e-4e98-8a51-114d618ea9aa,Inbound,Returns,Reverse Pickup Enquiry,,3ce45b67-8be9-4b17-9a79-a69cce3126c6,,08/08/2023 12:46,08/08/2023 12:49,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ba34ac99-3807-4560-b0fe-cee7b0409648,Inbound,Returns,Return request,,a8b20118-bd69-43b4-91e2-404fa695d86a,,08/08/2023 13:05,08/08/2023 16:06,08-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
b46e00c9-d0dc-4c4f-9c67-5e11d4a547e4,Inbound,Returns,Reverse Pickup Enquiry,,e5e6dd5c-897c-48ba-8313-3c387db8c536,,08/08/2023 13:25,08/08/2023 13:27,08-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
848f2c9e-cc44-470d-9f33-e87f4fba26a6,Inbound,Returns,Reverse Pickup Enquiry, good Service ,2c988a23-de21-42f0-8cdb-9ee97c8719c3,,08/08/2023 16:15,08/08/2023 16:19,08-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
4bbbf9f6-39ec-4773-81ff-ee0b92ca0cca,Inbound,Returns,Reverse Pickup Enquiry,,e2f8b1d5-461b-48bf-9319-5a6b6c9d620b,,09/08/2023 12:49,09/08/2023 19:33,09-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
d153c734-1b00-4128-b654-edb67b5c50c5,Outcall,Payments related,Online Payment Issues,,dfcca6cc-b057-4156-9b81-dba1c96560ef,,08/08/2023 16:07,08/08/2023 16:08,08-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
3f1c5b61-0471-4ce2-828f-a7180370011d,Outcall,Refund Related,Refund Enquiry,Excellent ,c168c4fd-356f-402f-a385-4832bf06fce0,07/08/2023 21:08,08/08/2023 00:00,08/08/2023 14:39,08-Aug-23,BHATPARA,Books & General merchandise,655,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
51ed308c-b0f0-442d-8412-feea44889b6f,Inbound,Order Related,Order status enquiry,,cd7dcb45-f90e-4ff4-bd55-146642de265c,,08/08/2023 18:22,08/08/2023 18:23,08-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
d6ff0728-6f2d-4f49-956a-7098031c11c2,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,ed62da2c-bd93-4616-a8b5-97e7ac3e6e5b,,08/08/2023 19:19,08/08/2023 19:37,08-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8ea75054-30d4-4fbb-8e95-b83146f7846b,Inbound,Order Related,Delayed,Very good,4f5ae7e5-4aeb-4d53-ad0e-af718d5dc28d,,09/08/2023 10:04,09/08/2023 11:16,09-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
d44913c2-6a27-46ca-8082-0bbe16961e3b,Inbound,Order Related,Delayed,,5db30841-9f4a-460c-a719-1cf322c46706,05/08/2023 10:24,09/08/2023 22:17,09/08/2023 22:18,09-Aug-23,AHMEDABAD,Mobile,14999,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
56363d1e-b3d9-4e79-8494-bad6efce9513,Inbound,Order Related,Delayed,,013256ba-8c53-4601-970a-dd15f39a8a0e,03/08/2023 16:16,08/08/2023 10:25,08/08/2023 10:32,08-Aug-23,PUNE,Books & General merchandise,81,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
4e7bcb02-b896-4c05-9b64-51936e4ea692,Inbound,Order Related,Order status enquiry,"The are talking in abusive language, I have proofs of it.",4de910c1-d9b3-47f3-9447-24ddea0cb297,06/08/2023 19:51,08/08/2023 21:26,08/08/2023 21:27,08-Aug-23,INDORE,Electronics,48990,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,1
3de433e1-a624-4540-9b10-18a740971d4b,Inbound,Order Related,Seller Cancelled Order,ask your delivery van to take assistant/helper,0d46640a-2638-4faf-9b03-ad2eea60d0cd,,08/08/2023 07:32,08/08/2023 15:46,08-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
dd99f39e-0558-4ac4-ae29-872cb2a2de06,Inbound,Refund Related,Refund Enquiry,,07c2cdca-3c90-4413-a941-d9905d8a96e3,,09/08/2023 09:58,09/08/2023 11:02,09-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,4
d2d672fc-06d8-40ea-8c59-1ad7345c6e63,Inbound,Returns,Reverse Pickup Enquiry,,88a3bc52-d96d-45b0-907d-9b38f405bb41,,08/08/2023 13:52,08/08/2023 15:39,08-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
f6f09a33-2bb9-48a2-9c26-0b00dcd0cfb4,Inbound,Refund Related,Refund Related Issues,,8d776148-3b23-47f7-88da-d2a6e5fa431e,,08/08/2023 18:12,08/08/2023 18:23,08-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
09027070-171b-4ff4-8f6a-4b498260a41b,Outcall,Returns,Reverse Pickup Enquiry,The customer support executive is very friendly and resolved my issue,47383cfe-a3a7-4b3a-95aa-afe8d8cb7a18,,08/08/2023 22:33,08/08/2023 22:40,08-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
47758dfa-ba24-4584-a992-ea2ce46fa65c,Inbound,Order Related,Delayed,Good support and very good service ,0de88a94-3537-4a56-b324-4c2595f30f13,,09/08/2023 21:52,09/08/2023 21:55,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
6cf0f268-edfa-4f48-b8fb-dcd6155d01e5,Inbound,Returns,Exchange / Replacement,,77c1f233-6ae4-4d1b-aa29-a19ea72d126a,,09/08/2023 21:14,09/08/2023 21:15,09-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
d6703fce-c024-40c6-9073-2e049222a409,Outcall,Returns,Wrong,,e887ef66-badd-4086-98c5-023a26361f28,01/08/2023 20:35,08/08/2023 00:06,08/08/2023 08:18,08-Aug-23,HINDMOTOR,Books & General merchandise,981,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
29ab9caf-1a52-490f-be5f-2b176085cc54,Inbound,Returns,Fraudulent User,,d042d9de-b5d0-4e6a-b83a-2a2b41cee2ab,,08/08/2023 20:43,08/08/2023 21:00,08-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
0655abe6-0e13-4ed0-ace9-d11c34aa9a1c,Inbound,Returns,Missing,Please solve my problem.,da11a297-afb2-4cb2-8f42-a8add59c163a,27/07/2023 16:42,08/08/2023 13:43,08/08/2023 13:49,08-Aug-23,BULDHANA,Electronics,1199,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
ff75b696-dfe8-4239-a495-97e1b1b6d5dc,Inbound,Returns,Service Centres Related,,811a2917-ff74-42a8-9a97-91ba0ccc2676,19/07/2023 01:00,08/08/2023 19:38,08/08/2023 19:46,08-Aug-23,KRISHNAGAR,Mobile,2349,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
7765e41e-1537-489e-adbf-6336506129cf,Inbound,Refund Related,Refund Enquiry,Awesome ,f1df9919-810a-4490-9ad6-2c40f1a40d00,30/07/2023 12:56,08/08/2023 14:51,08/08/2023 14:52,08-Aug-23,SAMASTIPUR,Electronics,2999,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
359e8bd5-2fd0-497f-8fec-422a9f05801f,Inbound,Refund Related,Refund Related Issues,,514b8713-d644-409a-9def-e6671441d66d,,08/08/2023 08:15,08/08/2023 19:01,08-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
18524eb6-465c-469f-8f84-f99a242e2f87,Inbound,Product Queries,Product Specific Information,Thank you,017a0952-7f1c-4988-aebe-a3f27a5a4284,,08/08/2023 12:52,08/08/2023 13:46,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
970fcbab-6cf5-4e63-b779-eb29b023c142,Inbound,Returns,Service Centres Related,Thanks ??,e86c84ce-1654-4e63-bf21-43c48a97f1b4,,09/08/2023 10:58,09/08/2023 11:14,09-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
be93feed-c504-483d-accc-50382e48b2b3,Inbound,Product Queries,Product Specific Information,,256b383f-a97b-406b-85fc-8ee9263684be,,09/08/2023 13:27,09/08/2023 14:52,09-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
4dbb1eea-d798-4a5f-a4fd-ba017ba74ea7,Inbound,Feedback,UnProfessional Behaviour,,ec89b175-6099-4548-88d3-60478b73d900,,09/08/2023 20:26,09/08/2023 20:30,09-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
cbefc86d-3b7f-45f6-a9ce-4a57c2ed0120,Inbound,Order Related,Delayed,,b967757b-d6d5-4656-aa82-b8ff455b7ddb,,09/08/2023 21:54,09/08/2023 21:55,09-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
3b449c9e-a151-4205-a4ba-2de2a77609ef,Inbound,Returns,Fraudulent User,,f10d59e9-90e3-45b4-8c68-37d89b6e7945,20/07/2023 19:37,08/08/2023 18:42,08/08/2023 19:45,08-Aug-23,SIDHI,Electronics,1799,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
d06676c6-699e-436a-992a-77ca111e2c04,Inbound,Returns,Reverse Pickup Enquiry,,95ec539e-d15e-4554-a3be-d44b7bd50cbc,04/08/2023 19:41,06/08/2023 21:06,08/08/2023 20:07,08-Aug-23,BANGALORE,Electronics,1999,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c6ec8531-36d4-4aca-840c-a76aa3e75011,Inbound,Returns,Return request,,b1d8ee32-bad9-419e-9844-a1a08f9c7255,,08/08/2023 10:14,08/08/2023 15:03,08-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3dc64ed9-a6a9-4b35-ac76-ccdc2abf4173,Inbound,Shopzilla Related,General Enquiry,Issue resolve as soon as possible. ,53e2ddda-dec3-45ea-8702-68b7a61db15f,,08/08/2023 19:40,09/08/2023 05:41,09-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
f446f292-2845-4d87-a21d-924bb000984b,Inbound,Returns,Return request,,fbc062ca-3965-47c3-a308-86d73dc96f0a,,09/08/2023 15:57,09/08/2023 16:00,09-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
8a436fec-fa17-4e88-85ee-9a430fe7c9ab,Inbound,Returns,Reverse Pickup Enquiry,,cbde125c-0df5-42ee-8836-5735cc8dd6cd,,09/08/2023 20:10,09/08/2023 21:35,09-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
a3d655bc-6fde-45fd-8834-87e07e862c70,Inbound,Returns,Wrong,,20f7a6ea-3ff7-48d6-bb15-f95a6226b7f8,,09/08/2023 23:41,09/08/2023 23:43,09-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
b3080c4a-5858-421c-b3dd-1d78be80695e,Inbound,Feedback,UnProfessional Behaviour,,8909765f-508d-41a5-9559-b9ea2a877879,17/07/2023 20:09,08/08/2023 19:51,08/08/2023 19:58,08-Aug-23,KENDRAPARA,Electronics,1449,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
12cb63f5-ce2f-4337-8693-f706682141eb,Inbound,Order Related,Order status enquiry,,6f4dbbf7-ab64-4135-8d8e-3c5d34475577,05/08/2023 01:56,08/08/2023 18:22,08/08/2023 18:58,08-Aug-23,JALANDHAR,Electronics,47379,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
a2ab47ff-6b0b-405a-af3b-4ffa550e981b,Inbound,Refund Related,Refund Enquiry,,d486ab96-d544-4aa2-b98e-753bc95750db,,09/08/2023 17:07,09/08/2023 17:21,09-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
8d986011-9b21-488a-b1d1-129833036c34,Inbound,Returns,Return request,,1b9c017d-f734-4eae-aedf-8c000632aa72,,09/08/2023 22:17,09/08/2023 22:27,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
aee1f9d1-ad2e-43dc-998b-3bd21a59780a,Inbound,Order Related,Delayed,,beebf01d-ad23-4d9e-9070-8781b2bf4caa,18/07/2023 21:28,09/08/2023 17:03,09/08/2023 17:10,09-Aug-23,LALKUAN,Electronics,799,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b29e2211-2563-4c4f-a78e-71ef9e0c65da,Inbound,Returns,Wrong,,42d922c7-5656-4e37-8550-0b330b7ccc5a,,08/08/2023 15:29,08/08/2023 15:53,08-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
b51715a2-2a6f-4db1-96f9-fc5720441fd7,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,34c57da5-505a-46db-a3c8-149be672134b,,09/08/2023 11:59,09/08/2023 12:00,09-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
72742ea0-f525-4039-9fc3-3364000f748f,Inbound,Product Queries,Product Specific Information,Customer service agent can\u2019t guide me on the gift card sent to me,3fe13d44-8ba9-4f36-a692-88625e819bf3,,09/08/2023 17:51,09/08/2023 17:53,09-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
954266ea-e5d7-4622-a8a8-14688e8a311d,Inbound,Returns,Service Centres Related,,f5d1808e-482d-46b2-8b1c-937281a964db,27/07/2023 11:38,08/08/2023 01:05,08/08/2023 01:09,08-Aug-23,LUCKNOW,Home Appliences,5799,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
8605f0c2-e444-4d54-bce6-c9fe66324ede,Inbound,Returns,Missing,Please make more convience for customer to connect the executive and change the return policy as per missing products ,65fbe4d8-e2ab-47c2-b6d4-2b81a6a2989f,,08/08/2023 14:05,08/08/2023 14:23,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
f1bf7a34-99a2-4ef2-9641-b93134816fcd,Inbound,Returns,Reverse Pickup Enquiry,,39786ea6-80e6-4053-8049-0e8bcbda689a,,08/08/2023 20:58,08/08/2023 21:21,08-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c728244e-ac88-48f0-9a9e-cf736823a511,Inbound,Returns,Reverse Pickup Enquiry,,409b57e4-b0f5-4517-bb39-de360bd9869d,,09/08/2023 20:20,09/08/2023 20:46,09-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
729bfe1d-6fc0-41b6-8353-31280ad10a95,Inbound,Order Related,Delayed,,2737c318-8801-4272-b09f-4882bd18e270,16/07/2023 15:49,07/08/2023 20:28,08/08/2023 13:01,08-Aug-23,MUZAFFARPUR,Books & General merchandise,470,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fe5897fb-98c9-412f-93aa-aa7865941ad8,Inbound,Returns,Return request,,1e486f92-1f4d-44ca-be24-466a3cd0aa1a,01/08/2023 07:02,09/08/2023 06:15,09/08/2023 14:34,09-Aug-23,PURI,Electronics,899,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
50c6fa9a-c339-41bc-9d4d-71dfde3158c9,Inbound,Product Queries,Warranty related,,7a9da4a7-e403-4f89-bef2-abe3bc905537,,06/08/2023 16:53,08/08/2023 11:18,08-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,3
c2a303ac-70ea-41b3-a154-4d27247bd118,Outcall,Others,Call disconnected,Work to be done after interaction with service person ,6f1c46c1-2519-497b-8090-44f6b9903209,,08/08/2023 13:07,08/08/2023 13:37,08-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
fc625df0-a137-4a92-9abf-5e3eca27d6ca,Inbound,Order Related,Order status enquiry,,8b5a4b56-4228-4a4e-909f-2334ba18fda2,,08/08/2023 14:03,08/08/2023 14:11,08-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
fefcd1a0-26e5-41c7-a01c-0b548ca55cbf,Inbound,Returns,Reverse Pickup Enquiry,,f22e57a5-b1c0-43b4-bb88-3329a6a50f4b,,09/08/2023 07:33,09/08/2023 13:07,09-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
1d1df6dd-53b6-4845-9ce9-610ff509c1ad,Inbound,Returns,Reverse Pickup Enquiry,Good ??,e751c6a6-d4b6-4958-9213-eb9e18214131,,09/08/2023 17:33,09/08/2023 17:37,09-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
59cc7d0b-d907-4b9f-bb67-de53aad3acc6,Inbound,Returns,Return request,,bb4c5ea2-3fc2-48de-a634-d3ed24879db3,,09/08/2023 18:39,09/08/2023 18:43,09-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
569988b7-bc40-4358-98fc-e426a640799f,Inbound,Payments related,Payment related Queries,,0d3cb274-f2cd-45f7-8f97-0b47cccd9b7c,,08/08/2023 08:40,08/08/2023 08:43,08-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d090d774-07ed-4224-b78a-70e6923f68fd,Inbound,Order Related,Seller Cancelled Order,,ff2efc2c-308e-49ea-a7f9-78fde2df9724,,09/08/2023 17:45,09/08/2023 17:46,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3a7cc335-fc59-4de9-bf6c-02ccad28a3db,Inbound,Order Related,Delayed,Better service ,7bda7f05-626f-4c0f-8192-e96d09893768,01/08/2023 18:15,08/08/2023 14:44,08/08/2023 16:37,08-Aug-23,MUMBAI,Books & General merchandise,389,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
743808b2-5ab4-4fd0-904d-53ecc43366ef,Inbound,Feedback,UnProfessional Behaviour,,76fbe4f1-419f-4d74-bd07-e7c066691bdb,,08/08/2023 11:45,08/08/2023 13:06,08-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
62be7667-de38-439e-84a1-34de6c51c7d0,Inbound,Product Queries,Product Specific Information,,ae7c72b5-2003-4481-aa2a-6984ee8b6fdf,,08/08/2023 17:45,09/08/2023 06:36,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
944aa81f-fd2f-4c53-8c4d-66bc76f66bc8,Inbound,Returns,Service Centres Related,,377eb873-f04f-4592-899b-b1d8040f74ce,,09/08/2023 13:30,09/08/2023 13:36,09-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
62abef5e-578c-4ee4-9f0b-0e343fad1bb5,Inbound,Refund Related,Refund Enquiry,,14d7dcff-ba1a-45d3-8da2-87b8f6ab2bb5,,09/08/2023 18:48,09/08/2023 18:48,09-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
30114134-51f0-4f2d-90ee-7ba8516999e7,Inbound,Refund Related,Refund Enquiry,,64f3a2b6-4666-4847-89a9-ff5b705208a0,03/08/2023 22:34,09/08/2023 17:55,09/08/2023 18:06,09-Aug-23,NEW DELHI,Mobile,26999,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
f949a89a-405e-44d7-b5d6-42da57700383,Inbound,Returns,Reverse Pickup Enquiry,,d4ba65e9-1e8c-48c4-ac63-61352d202a5d,,09/08/2023 00:12,09/08/2023 13:53,09-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
0a4ff8b5-161d-4e81-8ee3-9625a4b9c2a8,Inbound,Returns,Reverse Pickup Enquiry,,2139af44-7d1d-4d9d-b11a-6a4bc6c4b362,,09/08/2023 05:15,09/08/2023 12:47,09-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
efea861b-e9de-4a33-ae1e-caf5d9da20bd,Inbound,Returns,Reverse Pickup Enquiry,,53b0e452-c282-4bf4-90f5-cc1de338a657,,09/08/2023 11:43,09/08/2023 11:47,09-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
64900e14-2cba-4d8a-bd59-4075253364c4,Inbound,Order Related,Order status enquiry,service is good,2c6f3e1b-871a-4584-aedb-7a26bce87da3,,09/08/2023 20:25,09/08/2023 20:26,09-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
782538d2-e17d-4847-9b6b-1bd526023f81,Inbound,Returns,Reverse Pickup Enquiry,,9b4f0030-6242-4fe3-baff-0759c8a3d99e,,08/08/2023 16:54,08/08/2023 16:55,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
99caebab-e005-4d0a-9bce-5d948636305b,Inbound,Returns,Wrong,Nice,f1e70a54-b8d7-4036-92c9-b03bcdb0fd5e,,09/08/2023 10:54,09/08/2023 11:55,09-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,2
fe0c505a-e84e-4757-8ac6-3e049aba6c2e,Inbound,Payments related,Payment related Queries,,3c470a96-61d4-408b-8b41-27fa53a521ed,,09/08/2023 11:12,09/08/2023 11:24,09-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
261f4d6b-ec19-451a-a4c9-2f3bd13de218,Inbound,Returns,Reverse Pickup Enquiry,,d55f6b0b-7b33-43b6-96a1-d82fd70d4a6a,,09/08/2023 23:21,09/08/2023 23:23,09-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
168f492f-713f-47a6-a171-9a251f308efc,Inbound,Order Related,Seller Cancelled Order,Good service ,66390439-ccc4-494d-96c6-a25b91833908,,08/08/2023 14:29,09/08/2023 16:58,09-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ff508dfe-a12f-4c3c-b48c-572bd18a5ce4,Inbound,Returns,Return request,,ccf9dc13-29b3-41b2-ba69-2890684d3065,,08/08/2023 19:56,08/08/2023 20:35,08-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
3bf7c42a-de67-4d65-b339-ad4719299661,Inbound,Order Related,Order status enquiry,,d145512d-4e3e-4a0d-a0a1-dd37d7993e54,,09/08/2023 18:25,09/08/2023 18:36,09-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,4
8c18a398-f499-4e9b-afe1-08b374e6fcba,Inbound,Returns,Fraudulent User,,21702d16-f29c-4e04-b909-ed3046b07a91,,09/08/2023 11:12,09/08/2023 18:38,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
0af3c826-729a-466c-9220-43989d73e858,Inbound,Returns,Damaged,,32eb3e70-4a93-4dca-820e-b800f339be64,,09/08/2023 20:48,09/08/2023 20:50,09-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e506b7e1-57cd-4727-8c5e-6a5d4f3cbb0e,Inbound,Returns,Reverse Pickup Enquiry,,28bc8e54-e40c-411f-b46b-38e10e363add,,09/08/2023 22:00,09/08/2023 22:11,09-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,1
ae388fbe-ff23-4f36-a286-6c90396e2fd1,Inbound,Refund Related,Refund Enquiry,,566ce4c1-1097-44cc-8588-b1e81dce55ee,03/08/2023 13:04,08/08/2023 12:44,08/08/2023 12:49,08-Aug-23,NEW DELHI,Electronics,2699,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
59976665-b7d1-4f9a-8c9e-b91762dcd1c3,Inbound,Cancellation,Not Needed,,d8195362-990a-488f-8e42-ba4947b3290a,,08/08/2023 09:42,08/08/2023 09:45,08-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
1e8d0f21-aec8-4e0e-8d31-f3e732cc70bd,Inbound,Product Queries,Product Specific Information,,62a430a1-5547-458f-80e4-c074b02e5285,,08/08/2023 16:18,08/08/2023 16:20,08-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
94a4f905-ec0c-4670-8436-4b9a8f05d3b6,Inbound,Order Related,Customer Requested Modifications,,af8c0927-d83f-462f-8fbd-bb4ec008d8d9,,08/08/2023 18:49,08/08/2023 18:56,08-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
d4762d3e-894c-4dae-ad26-6c0e02c3fb2d,Inbound,Order Related,Delayed,,41f1f63d-b8a6-4416-bb58-8a95e548bb4b,,09/08/2023 20:48,09/08/2023 21:26,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
bbfb4555-2ec2-43bb-aeb8-ee48d416f817,Inbound,Refund Related,Refund Enquiry,,6dd6ddff-9e58-4293-8b7f-688f1ceef6ca,06/08/2023 16:34,07/08/2023 16:12,08/08/2023 14:44,08-Aug-23,DEHRADUN,Electronics,75990,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
8bfb8cb1-5e90-4cb9-8ffd-199067740f0b,Inbound,Order Related,Installation/demo,,90a6fd7c-af5c-4736-96d6-1bb6ec429744,,08/08/2023 10:58,08/08/2023 11:50,08-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,4
6883fd61-8d47-43de-8231-1f437ba18654,Email,Order Related,Installation/demo,,5fb20175-dd2a-4eba-9635-7c803a24a483,,08/08/2023 11:19,08/08/2023 11:22,08-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,2
b9a8f575-1eff-4f07-b0dc-d89ff921e53f,Inbound,Order Related,Delayed,,933af1ac-0b23-4d40-bb35-719ce5e1c3e4,,08/08/2023 22:37,08/08/2023 22:42,08-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
d721b645-40df-4828-a869-3a52c0271cab,Outcall,Returns,Fraudulent User,,cc59ad81-0632-4a47-8d01-e8b12982b5c9,,09/08/2023 16:07,09/08/2023 16:59,09-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6eea1fb2-c932-4ea3-ac64-70519a0802d3,Outcall,Order Related,Order status enquiry,,7e92cd81-b742-481a-a5df-23e9d2927479,04/08/2023 22:09,09/08/2023 21:08,09/08/2023 21:09,09-Aug-23,RANCHI,LifeStyle,738,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
14a04c21-66a1-46f8-8695-c6471e5ea721,Inbound,Returns,Exchange / Replacement,,86a8408c-5df0-4423-bb52-cb5819c00de8,03/08/2023 21:18,06/08/2023 16:33,08/08/2023 19:41,08-Aug-23,KANNUR,Home Appliences,11999,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
359318f8-659d-4d64-801c-ae5779ea0c73,Inbound,Offers & Cashback,Other Cashback,He unable to connect with concern department ,e4a156f9-13c1-47a2-9463-e75ddcef577f,03/08/2023 07:49,08/08/2023 16:31,08/08/2023 16:33,08-Aug-23,GAYA,Electronics,1599,,Ashley Yu,William Park,John Smith,61-90,Evening,3
7528320c-9bf1-46a1-b9c9-f34dff56976d,Inbound,Returns,Reverse Pickup Enquiry,,b5363fa6-3e0b-4918-893e-aca861223265,,08/08/2023 19:52,08/08/2023 20:02,08-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cc0fc4ce-6004-4dea-91d1-4c7f0a186030,Inbound,Shopzilla Related,Shopzila Premium Related,,499d9c9c-d5a2-4258-a3c3-946d5e5d4c4d,,09/08/2023 14:27,09/08/2023 15:16,09-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
90a4eaf6-01b0-4bae-a9fe-f1882564ac3c,Inbound,Refund Related,Refund Related Issues,,c385907e-9892-4e6a-8c60-c60ad92745dd,,09/08/2023 23:35,09/08/2023 23:37,09-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
c6b0f141-e1e2-456b-b689-400292dde8d2,Inbound,Returns,Return request,,c7a0716b-f4d0-4665-8004-88e5b01cc825,,08/08/2023 11:29,08/08/2023 11:32,08-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
0874d561-bb1d-4c7a-ad18-d440b4f304a7,Inbound,Returns,Missing,,8db9dd04-4440-4751-8669-8aebcf9bf5b7,,08/08/2023 19:21,09/08/2023 19:47,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
af8d6631-0972-4791-9bc8-6634d852e482,Inbound,Order Related,Order status enquiry,Tnx ,6424d0ed-766a-4dcd-9980-2730c51f996d,,09/08/2023 19:55,09/08/2023 19:55,09-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
29fb1d7a-ad54-4a40-bc99-6d0c93e32f9b,Inbound,Returns,Wrong,4,56f6dcf4-2b49-4d4a-b731-01886a0c5933,25/07/2023 15:01,08/08/2023 09:36,08/08/2023 09:41,08-Aug-23,SIWAN,Home Appliences,10999,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
f33136ec-ba5f-4e08-a1f6-853a5791d32b,Inbound,Order Related,Customer Requested Modifications,,76503579-6325-4e78-8653-626de7c47aa9,07/08/2023 21:05,07/08/2023 22:20,08/08/2023 08:44,08-Aug-23,,LifeStyle,657,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
46ac85ee-d2a3-46f8-904d-96ea6088d219,Inbound,Cancellation,Not Needed,,ce2eea30-7f40-4bf3-a33e-9b0017eaeac6,30/07/2023 01:01,08/08/2023 16:36,08/08/2023 16:51,08-Aug-23,INDORE,LifeStyle,499,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
063080a7-fea4-4d2f-9b9c-f69ca9a7b43b,Outcall,Returns,Reverse Pickup Enquiry,,7df42243-4162-4e71-8a6a-d1e3cd5fff60,26/07/2023 13:11,08/08/2023 07:34,08/08/2023 07:37,08-Aug-23,JAGDALPUR,LifeStyle,4802,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
5f0e2d2a-14bb-40a8-8947-f34438e1651f,Inbound,Returns,Reverse Pickup Enquiry,Noise in call,4d97f44a-65da-4647-b5c6-32545ba2c5af,,08/08/2023 12:46,08/08/2023 12:59,08-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
ba1b4457-5793-46b9-82f4-2da0d958c75d,Outcall,Order Related,Installation/demo,,937add2b-4e50-4f74-af05-e60412f98ffd,,08/08/2023 15:06,09/08/2023 19:22,09-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,3
11229755-7e8d-4dd4-b936-2a250c9caf9b,Inbound,Returns,Return request,,9a9ffc47-c913-49c9-ab02-558b31e747e1,,09/08/2023 17:10,09/08/2023 17:13,09-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,4
618fea4b-5cc5-4a0b-9cfc-4a3029c3afee,Inbound,Cancellation,Not Needed,,4653d95d-daaf-462e-90f9-8cfcd3f7488c,04/08/2023 07:07,08/08/2023 08:21,08/08/2023 08:32,08-Aug-23,GORAKHPUR,Mobile,30499,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9dd058dc-e2af-4771-87e4-0f14d28629be,Inbound,Returns,Reverse Pickup Enquiry,I m really happy for your support ,724991fc-7ad7-42e0-8ec7-1fbaf54ce8f6,,08/08/2023 07:15,08/08/2023 15:59,08-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
9684f934-f868-4e00-b759-f41bff135952,Inbound,Order Related,Installation/demo,,a370136d-ee33-4f1e-b9e5-353d8e6f3c95,,08/08/2023 17:36,08/08/2023 17:47,08-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
c4f8ab84-72b7-481f-bc52-2500ca7c58e3,Inbound,Order Related,Installation/demo,,9520952c-3dac-4063-bf80-1f11a5e44ad6,,09/08/2023 14:28,09/08/2023 15:40,09-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
be9a33c6-0057-4a08-90ac-7a92b87fe5c1,Inbound,Returns,Reverse Pickup Enquiry,,02285fd6-34a9-4a4c-9211-7bff92113891,,09/08/2023 21:03,09/08/2023 21:05,09-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
8ffa234f-6b04-4b67-84a1-31152d2334a1,Inbound,Returns,Return request,,4915a03b-7325-4fde-b58a-bb5fb0703b48,,08/08/2023 07:02,08/08/2023 07:12,08-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,4
af2eb1f7-d891-4a59-84a2-e66e09c77a57,Inbound,Returns,Reverse Pickup Enquiry,,cec92bda-9f89-430c-8caa-fd178156a509,,09/08/2023 16:43,09/08/2023 16:45,09-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
593a2fed-42e9-474d-b62b-36ad0a6329ce,Inbound,Returns,Reverse Pickup Enquiry,,cbd21c4a-51bf-4510-b4ad-ec41730f2265,,09/08/2023 20:36,09/08/2023 20:37,09-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
abd4f9cd-1237-4284-8047-4c33b689aef3,Inbound,Returns,Service Centres Related,Good ,1d84dd41-4b9c-4faf-8c14-3d1e3e8f80b9,29/04/2023 16:45,08/08/2023 11:37,08/08/2023 11:41,08-Aug-23,ASANSOL,Electronics,3299,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
f681e1ff-61a3-4ba8-a1ae-4261bbdd98f1,Inbound,Returns,Reverse Pickup Enquiry,I am happy to talk customer support.i hope my issue will resolve as soon as.,1650fc49-7906-48fe-bd74-f729f4340fd5,,08/08/2023 16:12,08/08/2023 16:12,08-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
223fe9d7-850f-4ddd-97ab-6d63668928e1,Inbound,Order Related,Delayed,Make some rules and regulations for sellers or give money for every day of delay in delivery........,bb78bb6a-24ec-451c-b580-519c9316ac0a,,08/08/2023 20:32,08/08/2023 20:33,08-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,2
b947f03f-300a-41cc-9d63-f4ae3eba4233,Inbound,Returns,Reverse Pickup Enquiry,,46d6d539-d048-436b-ab04-667da0208832,,08/08/2023 17:24,08/08/2023 17:44,08-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
c9ee0f57-f507-40d3-a4a4-d333433bcddc,Inbound,Returns,Reverse Pickup Enquiry,,a8f5690f-122a-45f8-af53-3f16eab41ab6,,09/08/2023 14:12,09/08/2023 15:09,09-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
882ff273-2692-4345-a762-d941e21c27dc,Inbound,Returns,Missing,,1f2233b0-b855-43c8-85c4-342e12e8e1fa,,08/08/2023 20:52,08/08/2023 20:54,08-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1b2e2d50-0184-41d5-83ab-0f5f7dd99fd3,Inbound,Returns,Reverse Pickup Enquiry,,b60a490b-6ef0-4ba8-bd45-8e07fa535197,,08/08/2023 08:15,08/08/2023 08:17,08-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
7417cd05-cd8e-4780-8640-6319dd350ac1,Inbound,Order Related,Order status enquiry,,406a3452-294f-4afc-9140-dbcf7b9821e5,,08/08/2023 14:57,08/08/2023 15:02,08-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
5c5d4526-2fff-48a8-b2cf-f54146a3c65c,Inbound,Returns,Missing,,05fe17a4-8c99-4202-9282-6289574bf5b3,,09/08/2023 16:07,09/08/2023 17:55,09-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
1c05fadf-2aef-4a2f-a804-9102abc8598c,Inbound,Returns,Service Centres Related,Not working waste product ,709ed5cd-bcf9-423f-b95b-5343c7822938,,08/08/2023 22:43,08/08/2023 22:48,08-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,1
3b248b35-f67c-42c0-9179-44c94b688148,Inbound,Shopzilla Related,General Enquiry,Good ,3ffa1b66-e6d5-434d-b4a0-e585a9bd0671,,09/08/2023 20:07,09/08/2023 20:42,09-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
23503b52-5272-4bed-9e24-02f3de6c509a,Inbound,Returns,Service Centres Related,,198186e4-78f3-4a38-9536-46bafbffdb11,,09/08/2023 20:30,09/08/2023 20:31,09-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
3536aec1-2f8f-41dd-8ff1-eaef4552d186,Inbound,Cancellation,Not Needed,????????,871be093-ebe2-47bd-96c0-be0fea8f6782,01/08/2023 15:18,08/08/2023 09:54,08/08/2023 09:59,08-Aug-23,GORAKHPUR,LifeStyle,483,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
b1eea372-a4f2-4a2c-8154-71a4ecb2cd9d,Inbound,Returns,Fraudulent User,,13f5c87d-6007-4ff4-a6bb-8465a990ed5c,,08/08/2023 23:35,09/08/2023 10:44,09-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
bd8d83fd-61e2-4222-95a3-865382aa7aee,Inbound,Returns,Reverse Pickup Enquiry,"I have received the damaged umbrella and I raised the return request on the same day of receipt of the product, the replacement is cancelled 5 times due to logistics issue and I had to raise the issue again and again to get my query heard, the issue is not yet resolved. I am now in possession of a damaged umbrella without any help from Shopzilla or their seller. Worst experience from Shopzilla and it's seller.",7bb72e8d-4772-47ed-966a-1b90f273d5aa,,08/08/2023 19:33,08/08/2023 20:08,08-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
5be6def2-5bfe-4ad2-9a03-5715d0675419,Inbound,Refund Related,Refund Enquiry,,ce8c624b-d34d-49c4-a9f4-33538262b2a1,04/08/2023 01:04,08/08/2023 10:27,08/08/2023 10:54,08-Aug-23,PUNE,Home Appliences,12990,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a2e9e361-c6d9-4eee-b9b9-9cac04d4ab4f,Inbound,Returns,Fraudulent User,,b107c308-98d6-47af-a297-69fdf46d460e,23/07/2023 12:56,07/08/2023 19:22,08/08/2023 17:07,08-Aug-23,BANGALORE,Furniture,4949,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
f337945a-80c4-45b9-bbc2-5dc5a2ca009e,Inbound,Returns,Return request,He is so good in solving an issue. So much friendly.,1754de43-a22c-4ec0-930a-096d3020cbe7,,08/08/2023 16:56,08/08/2023 17:02,08-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
1c79fe81-e559-4379-9f48-37a1a1355e3b,Outcall,Cancellation,Return cancellation,,e258f0e6-500c-4d0f-8ca1-750cd5d90d0f,,08/08/2023 16:37,08/08/2023 17:01,08-Aug-23,,,,192,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e3237c5b-6576-47fb-9678-176e582f7397,Inbound,Order Related,Order status enquiry,Didn't help,b8def3fb-957b-4da4-a114-65a2c476572e,,09/08/2023 17:56,09/08/2023 17:58,09-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
26e92e49-2528-4054-bc2b-a88ecfa353ba,Inbound,Cancellation,Not Needed,Over all i am satisfied ,fab965ba-30a5-4b11-a85a-cd99fb5100c6,,09/08/2023 13:19,09/08/2023 13:26,09-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
d2b44d40-8c58-4128-8a18-416825309f29,Inbound,Returns,Reverse Pickup Enquiry,,9109d878-1231-4fa4-ab1c-f1fbba4806ad,,09/08/2023 14:01,09/08/2023 14:15,09-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
eacfddae-748c-49a4-a1b6-63d18eba340d,Inbound,Returns,Technician Visit,????????,af908455-2bef-48a9-a99a-3949f53851c9,,09/08/2023 16:12,09/08/2023 16:15,09-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
7bd2fb42-c3d8-4879-8036-e63dd29dc23b,Inbound,Payments related,Online Payment Issues,,79833e14-ae84-4574-a5f9-ad5f5cc04317,,09/08/2023 17:32,09/08/2023 17:39,09-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
47771d83-e062-4d64-832e-68a8d739824a,Inbound,Product Queries,Product Specific Information,,ca68526e-873f-47dd-be30-3b8fa6f55d50,,09/08/2023 17:39,09/08/2023 23:39,09-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,4
656688a1-dbd5-4c6e-8f05-135e46112495,Inbound,Returns,Fraudulent User,,1567fb59-07e3-411e-ab84-e3b94e11e8e2,,09/08/2023 21:50,09/08/2023 21:58,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
fc5cc5fa-3934-4a9f-84d3-bb47a0670ef9,Inbound,Order Related,Delayed,,048cf024-2e14-4680-add4-daa2b627d95f,26/07/2023 08:29,08/08/2023 09:49,08/08/2023 10:05,08-Aug-23,VADODARA,Home,1999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
a8ec9a31-eb53-407a-a329-0733e18e2a45,Inbound,Order Related,Order status enquiry,,1e904da4-a2de-42a3-8f0e-e5cddf244c39,,08/08/2023 14:09,08/08/2023 14:10,08-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
20b338e6-5305-43a8-a83c-33bf6a3a44e1,Inbound,Product Queries,Product Specific Information,Nice ,ce29f1ba-7ef4-4387-a553-ce0399418e55,,08/08/2023 20:34,08/08/2023 20:37,08-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
21bda4eb-289d-4f09-bb82-0b433e1498c1,Inbound,Returns,Reverse Pickup Enquiry,Delivery boy delivered wrong product.....but i am not getting any support ,9ad148cb-0017-466c-b6c1-548cb54740df,,09/08/2023 15:04,09/08/2023 15:12,09-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
258e7f9e-5b9f-42c6-8a82-d7670e633e79,Outcall,Offers & Cashback,Affiliate Offers,,7262cc25-60a3-425f-8118-9eebf22abcca,,09/08/2023 19:21,09/08/2023 19:22,09-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
5e4e6aa9-04b6-4df0-b733-14d185f8ecdf,Inbound,Order Related,Installation/demo,,a731176c-ea0b-4290-b369-4bd237d037e2,,09/08/2023 20:17,09/08/2023 21:31,09-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
4166e08a-861e-4e00-a5ab-b7be68abcfc8,Inbound,Returns,Return request,Good ,604aa200-e0d8-4ee9-8674-e9a640257527,01/08/2023 11:15,08/08/2023 11:01,08/08/2023 12:05,08-Aug-23,FEROZEPUR,Electronics,999,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
20bf12cc-5f08-48e1-a458-2d7b2ac7be71,Inbound,Refund Related,Refund Enquiry,,1c53a184-7828-4420-bad1-1206ee5e029b,,08/08/2023 09:55,08/08/2023 10:01,08-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
097c8039-8244-43ae-b4a2-70c5224a2fb9,Inbound,Returns,Return request,,31ebf724-86f7-403b-b962-ce76875a7191,,08/08/2023 13:25,08/08/2023 13:28,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
a41e5984-5bc3-41b5-9499-635efdbd58d7,Outcall,Refund Related,Refund Enquiry,,9074d73f-9edc-4466-b9e3-34d746d3acbb,,08/08/2023 17:37,08/08/2023 17:43,08-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
749a2b82-df4c-44b3-bf44-6c95b5186366,Inbound,Returns,Reverse Pickup Enquiry,,fae5a095-45c5-42b5-8d6a-800a1353cf99,,08/08/2023 19:27,08/08/2023 19:43,08-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
fd31b021-ba3f-455c-8d08-c2afd12da909,Inbound,Returns,Return request,Good ,d0e9607f-20bb-4fe4-aaf4-8dd6a617bac4,,08/08/2023 22:03,08/08/2023 22:05,08-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
a037ee48-29d8-44c2-bce9-ade3eb83231d,Inbound,Returns,Wrong,,67adbeca-bfad-47a3-9d3c-22d5a26825bd,,08/08/2023 21:23,08/08/2023 21:25,08-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
82de71bc-577d-43d7-9379-450b49c32a74,Inbound,Returns,Return request,????,dd035632-2b46-47d7-931b-83278d574fc5,,08/08/2023 19:40,09/08/2023 07:17,09-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
1f848ef6-37e9-4d0e-9fff-7a35e8027b63,Inbound,Returns,Technician Visit,,0c98b3d6-4ed0-451b-a9dc-2a90a9519246,,09/08/2023 19:53,09/08/2023 21:30,09-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,1
13ac072c-22da-40b3-b114-5642ab1fb635,Inbound,Product Queries,Product Specific Information,,625c8102-4753-4352-a295-9550288360ed,,09/08/2023 19:51,09/08/2023 19:53,09-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
1b978906-06f8-4e82-9b1d-c6bfee02614f,Inbound,Returns,Return request,,d6d7dfca-ba4e-4d3c-9c8e-550ddafa0f32,28/07/2023 19:02,09/08/2023 19:38,09/08/2023 19:40,09-Aug-23,JHANSI,LifeStyle,499,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
cceb5127-ad0e-4569-88ee-9f544f0de3e8,Inbound,Returns,Reverse Pickup Enquiry,Good,cd97703c-b111-497a-8d55-975a06674dbb,02/07/2023 23:01,09/08/2023 17:06,09/08/2023 17:12,09-Aug-23,Singrauli,Books & General merchandise,175,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
2ff2df0a-c6fa-42db-a7eb-7b96d3ec5286,Inbound,Returns,Wrong,,5673b713-7374-4e34-afc5-93e096082d33,14/07/2023 18:43,08/08/2023 09:11,08/08/2023 09:15,08-Aug-23,ORAI,Electronics,1299,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
270a6ad9-0d47-4cad-b634-b54ce54c9f78,Inbound,Returns,Reverse Pickup Enquiry,,2868f982-3316-4570-8b7e-c24a48c07266,,08/08/2023 12:47,08/08/2023 13:01,08-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
e4a0ebaa-b8f2-4010-ad77-b25fa50f3a6c,Inbound,Cancellation,Not Needed,,a12e27d3-3a06-4092-b459-4afb88ee5e41,,08/08/2023 15:59,08/08/2023 16:03,08-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1b932fb1-8c95-4d0d-9fbc-aa0f5ab64361,Inbound,Returns,Reverse Pickup Enquiry,,a15bb757-c8e9-4e90-802e-6fc3d1ef675e,,08/08/2023 16:20,08/08/2023 16:24,08-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
81b4f195-775a-4851-b245-80d086bd9ada,Inbound,Returns,Reverse Pickup Enquiry,Good nature ,ceef9936-5eed-4b81-b333-34fbbdb4c48f,,08/08/2023 19:38,08/08/2023 19:39,08-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
4886b3b5-b083-44fa-b52c-b570b23677f5,Inbound,Payments related,Wallet related,,1ac6a4be-2f9b-4ba2-89f5-9fe3ec9a8ff4,,09/08/2023 10:17,09/08/2023 11:10,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f5bde492-87dd-479d-b2d6-dce75fb94b62,Outcall,Refund Related,Refund Enquiry,,fc85a442-9ed2-4229-b347-4df4e1cf8a1d,,09/08/2023 15:24,09/08/2023 15:30,09-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
30c00e03-7362-44f3-986b-1647a60c5084,Inbound,Order Related,Order status enquiry,,08f91b8a-4c39-4e66-a3ec-83dde4867cfc,,09/08/2023 15:36,09/08/2023 16:20,09-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
b19d5d80-2ae8-4768-895e-38048ee459e2,Outcall,Shopzilla Related,Account updation,thank u....,86db8b9e-5b62-406a-89cc-0014dc863d43,,09/08/2023 16:46,09/08/2023 16:48,09-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1c29d36a-31f8-45de-a265-0f4ad2378e44,Inbound,Returns,Reverse Pickup Enquiry,,7bc69de6-72c3-405e-8c35-a3a14adcc92e,,08/08/2023 11:24,08/08/2023 11:52,08-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
78d86c6e-c4d7-4d83-acdf-138119dcb826,Inbound,Order Related,Installation/demo,,09de1208-b612-47ae-be29-e1921b18411d,,08/08/2023 15:51,08/08/2023 15:54,08-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
2464a7d1-8675-44a4-b40e-0213ee70d32b,Inbound,Returns,Return request,He is really very polite ,ab4214f6-aaa6-45ac-b632-a77b55f07f36,,08/08/2023 19:13,08/08/2023 19:14,08-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
b12516eb-426d-420d-8194-1b92386cfaef,Inbound,Order Related,Installation/demo,,c9a56e53-4cc5-4712-b890-bf0052057c0b,,09/08/2023 11:07,09/08/2023 12:53,09-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
30283305-4a3f-42d3-98e9-78d427419952,Inbound,Returns,Reverse Pickup Enquiry,good,415307bc-a9a4-46bd-bbdd-87c3aece7eb2,,09/08/2023 21:38,09/08/2023 21:40,09-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,3
d96e90d0-9e2f-4c9a-a966-d1bfae2f77c5,Inbound,Returns,Service Centres Related,Good ??,ffa919b0-536e-494c-8060-5ff863958cd9,15/07/2023 03:44,08/08/2023 00:38,08/08/2023 00:40,08-Aug-23,MAHOBA,Electronics,1899,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
4ae9340d-bc2a-4b4a-a5e3-6136a7e059f8,Inbound,Offers & Cashback,Instant discount,Good ,469dc823-097d-483a-82db-19b84a8f039e,,08/08/2023 09:14,08/08/2023 09:20,08-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cae94171-f019-40f2-901b-ed0e1c1aa4d4,Inbound,Order Related,Order status enquiry,,f99f1ea5-12e6-480b-92b8-c1d34e20830b,,08/08/2023 13:08,08/08/2023 13:46,08-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
bf8570ba-58a1-4aae-b390-7ba4af5120ba,Inbound,Returns,Missing,,5452f246-a24f-4c80-9a10-14a70bf75bfc,,08/08/2023 18:10,08/08/2023 19:56,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
ec29b99c-3851-4fc5-8ad9-e9f053dd7d62,Email,Order Related,Delayed,,4c303163-6a1f-40d5-8bb2-c920b7f6a267,,08/08/2023 18:33,08/08/2023 18:40,08-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
23853376-d372-4565-be5b-cd2f353c88ba,Inbound,Returns,Wrong,,4bd49c51-d47f-43b8-bde2-ae2ab95e791a,,09/08/2023 10:08,09/08/2023 12:06,09-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0a7930bb-19dc-4ac7-9bbf-24ef1b47b0cb,Inbound,Order Related,Installation/demo,Thank you ,663c9a0c-9789-4a2a-8563-07d872c9269a,,09/08/2023 12:55,09/08/2023 12:59,09-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a69f91f2-600a-4b1f-86cc-0d8c94961ab5,Inbound,Returns,Fraudulent User,,61d7b510-ece5-4d0a-a5bb-66f927a32cc7,,09/08/2023 17:26,09/08/2023 17:27,09-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
0820e2bc-15ec-4586-a425-3efd6b5d21b8,Inbound,Order Related,Delayed,,0cb8bbce-020f-4717-963f-1b2ef8976b0a,02/08/2023 16:00,09/08/2023 18:36,09/08/2023 18:37,09-Aug-23,MUMBAI,Electronics,2499,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e855ba1b-cca0-4c44-845b-7285ff2cf6bd,Inbound,Order Related,Delayed,Please make easy to contact Customer Support ,410cdf24-abe7-4781-bb8f-9e5eca75b2f7,,08/08/2023 10:44,08/08/2023 10:52,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
932e9775-060c-4b9d-abf3-2b40e88076a7,Inbound,Returns,Reverse Pickup Enquiry,Good castmar,24ff0c9f-6bbf-4fed-b39b-df4c8bde006e,,09/08/2023 08:52,09/08/2023 20:37,09-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
fe3328a4-1194-4d94-8f37-0395388fccc2,Inbound,Order Related,Priority delivery,,5e7dfafe-b52a-4635-b600-cdf741dcc187,,08/08/2023 18:30,08/08/2023 18:57,08-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
21a0eb8b-6b90-4840-89f0-0d9b62efc946,Inbound,Order Related,Invoice request,,f9d28ae5-77d9-4084-93ba-4608988554e8,,08/08/2023 19:17,08/08/2023 19:20,08-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e5ea503e-2ceb-4066-8a97-762ac12fc226,Inbound,Returns,Reverse Pickup Enquiry,,7a743ba2-8484-41aa-bfd2-3bbbfcc7b4c2,,08/08/2023 22:38,08/08/2023 22:53,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f03c5fa5-5a49-431b-856c-35eb1fea8234,Inbound,Returns,Wrong,,74aaf939-76ed-4942-bbe0-7797c7d7917d,,09/08/2023 12:02,09/08/2023 12:05,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
6c9717e8-a132-4b70-b9f8-7d0782c2645d,Inbound,Returns,Reverse Pickup Enquiry,,97da5b7d-9f76-4788-a306-e09d60d3738d,,09/08/2023 20:41,09/08/2023 21:10,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
1bfb21b5-7b6e-47aa-8d80-4b2e2d68d5e6,Inbound,Returns,Reverse Pickup Enquiry,,89e48b10-b004-40ec-a963-bc5226565b68,03/08/2023 12:27,07/08/2023 23:25,08/08/2023 00:07,08-Aug-23,VARANASI,Books & General merchandise,141,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
e0df8d45-335f-4f8d-967e-71cf23e996b4,Inbound,Feedback,UnProfessional Behaviour,,0c6e9d44-ca1a-4f9d-a15a-1ecef510a9b1,,08/08/2023 11:16,08/08/2023 11:51,08-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
ae44f46f-4b60-4e9f-b17f-fe76e944d648,Inbound,Order Related,Installation/demo,Abhi   installation   hai washing machine ka,5c3e5068-b6dd-4c6a-9369-ccc4d3520048,,08/08/2023 16:36,08/08/2023 19:05,08-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,2
2c3d6cc3-6c18-4bf4-8c4f-f446383645ef,Inbound,Returns,Exchange / Replacement,,02d876b7-c10f-49ca-adc6-e94d5ee18a7d,,09/08/2023 18:19,09/08/2023 18:20,09-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
80557a1e-bb02-4c93-9f45-f1e0b5417f22,Inbound,Refund Related,Refund Related Issues,Good ,249d4e58-4291-4142-9b08-14aad59398c4,24/07/2023 07:42,08/08/2023 10:55,08/08/2023 10:59,08-Aug-23,CHITTOOR,LifeStyle,1878,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
fe2f02a1-e639-453e-9ca1-e42a53a564e3,Inbound,Returns,Reverse Pickup Enquiry,Replace ,f3b030ee-7d24-4253-9cd4-4632904da933,04/08/2023 12:20,09/08/2023 11:58,09/08/2023 12:12,09-Aug-23,BEGUSARAI,Electronics,2199,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
70cc8bcf-07f9-4145-9213-dbc7e92ed835,Inbound,Order Related,Invoice request,,f40dfc5d-d095-4e56-9f3c-9f107fddb5c1,,08/08/2023 11:32,08/08/2023 11:39,08-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,4
bba7dc1d-2cdb-450b-b76f-40b0983070f7,Inbound,Refund Related,Refund Enquiry,Good behaviors ,765b7637-5a78-4a31-9b11-0969cda7b83c,,08/08/2023 22:58,08/08/2023 23:00,08-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
c7d44f26-01b4-437f-bee6-146e2c0dac86,Inbound,Returns,Reverse Pickup Enquiry,,05e9ddd3-137c-4d0d-8107-cb9e7e424a2d,,09/08/2023 11:22,09/08/2023 11:22,09-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
cc126e25-ba42-4d4f-9949-38684c9ff26b,Inbound,Refund Related,Refund Enquiry,,e3650722-83a9-43e9-9251-6da967e1b37d,03/08/2023 10:24,08/08/2023 07:28,08/08/2023 07:32,08-Aug-23,KENDUJHAR,Home,1449,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
47a78fa3-76b4-4cd3-8da4-75059252f9b5,Inbound,Returns,Wrong,,4eecddbc-723e-409c-8e3d-123934a432e0,19/07/2023 10:39,07/08/2023 10:38,09/08/2023 14:57,09-Aug-23,JODHPUR,LifeStyle,1359,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
0547ec76-2f0b-41d3-a579-917c7affc740,Inbound,Returns,Return request,,05916c41-3b59-499e-918a-d040c63f2f62,03/08/2023 15:27,07/08/2023 19:18,08/08/2023 17:54,08-Aug-23,BEGUSARAI,Electronics,990,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
785a6df8-d14a-482c-bdd5-5c0702ec91ac,Inbound,Order Related,Delayed,,9214562c-1d96-4450-910c-c7456da8996b,,08/08/2023 12:59,08/08/2023 13:00,08-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
1758cce8-46a1-430b-bfbc-243fabd66878,Inbound,Returns,Return request,Good behavior of executive ,f538a940-22af-4c48-8f50-f24d721f7e00,,08/08/2023 16:50,08/08/2023 16:52,08-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
e3669212-e10b-4825-a425-8af610bac7db,Outcall,Returns,Return request,,431e95fb-c510-48d0-8809-940ce9ea40e8,,09/08/2023 20:57,09/08/2023 20:58,09-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
f3b6201b-4793-4c1f-b935-92a83a960f9b,Inbound,Returns,Reverse Pickup Enquiry,,41281d70-53eb-4cf2-9188-f040d88c2d4b,,09/08/2023 22:15,09/08/2023 22:17,09-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
3ee5935e-fe33-47cb-8f0f-042dcc72e961,Inbound,Cancellation,Not Needed,,9bce8c41-13cb-4e1e-8234-9f5b5cdbb088,04/08/2023 12:41,08/08/2023 07:45,08/08/2023 08:02,08-Aug-23,KHARAGPUR,Home,149,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
91503af5-6046-44fc-98eb-7d259562595f,Inbound,Shopzilla Related,General Enquiry,,d1bf7732-81d9-4d00-a1e7-e5eab56dc440,,08/08/2023 09:02,08/08/2023 09:03,08-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
73f71e43-928f-49bd-b540-3eb61885bda7,Inbound,Order Related,Delayed,,8cc52622-b3e7-4ab8-8488-c64a681dabba,,08/08/2023 15:58,09/08/2023 06:56,09-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
0f3e586f-a11a-46dd-b605-082fef4f2b5e,Inbound,Returns,Reverse Pickup Enquiry,Tok to very good Customer support ,a111a2cc-3ad3-4498-ba57-389de895380d,,08/08/2023 21:51,08/08/2023 21:52,08-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
bc45db6f-8e80-4358-b1cf-1b9979874dca,Inbound,Returns,Exchange / Replacement,Good ,b6bb17ff-db1a-4aca-813a-5c804470e998,,09/08/2023 10:06,09/08/2023 22:13,09-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
03af2f47-2bef-443c-b527-4d79918015c9,Inbound,Order Related,Installation/demo,,a262649a-5aef-4bd0-8c9b-c379e18ffe59,,09/08/2023 15:22,09/08/2023 15:32,09-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
c237aba5-2f4f-43ac-8b3b-5869c80f1697,Inbound,Returns,Return request,Very good,53ecd251-199b-469d-8979-fb3ac01f85e6,,09/08/2023 15:50,09/08/2023 16:22,09-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
6d5fb55b-530a-4a53-adc4-f23afe3aea64,Inbound,Order Related,Installation/demo,Good ,2f007b98-76c3-441e-9da4-c26d3ae59532,,09/08/2023 21:00,09/08/2023 21:02,09-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
d9186679-89f9-48bd-90b3-e27df565d904,Inbound,Returns,Wrong,,67fa1bf2-7282-460c-a597-d099a7fde24e,27/07/2023 22:38,08/08/2023 11:23,08/08/2023 12:41,08-Aug-23,BERHAMPORE,LifeStyle,749,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5f6cee37-5467-4346-8b94-66b6f2661c24,Inbound,Returns,Return request,Sellers are doing fraud by sending damaged and wrong products in cases where there is no return policy.,09e57ef5-4e7d-4d98-aef9-af4f4739fb99,03/08/2023 11:11,07/08/2023 23:39,08/08/2023 01:12,08-Aug-23,HOWRAH,Books & General merchandise,238,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
bab22721-c491-49f1-b51c-2d4904b4d90e,Inbound,Returns,Reverse Pickup Enquiry,,0ba19950-59e2-4435-ba7c-4e03fe6c3f45,,08/08/2023 11:15,08/08/2023 11:19,08-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
1c493478-3586-4c3f-81ce-5a703722e56f,Inbound,Returns,Missing,It was good to talk. She was eager to help her in best way.,e1448202-8435-4bb1-95bb-8523367175cc,,09/08/2023 17:59,09/08/2023 18:02,09-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
ebe6dae7-f1e1-447f-88b1-8c2645421793,Inbound,Returns,Reverse Pickup Enquiry,,61cad568-99e6-4c91-859c-7798911df816,,09/08/2023 18:07,09/08/2023 18:11,09-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
8d027ca7-551e-4552-beb7-007fafbba19a,Inbound,Returns,Return request,,01b0117e-c42f-46bd-bc17-fb5f54df7393,03/08/2023 23:28,09/08/2023 11:00,09/08/2023 11:27,09-Aug-23,VARANASI,Electronics,899,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
be43929f-ed6e-456a-b9b5-5e4d5906a993,Inbound,Feedback,UnProfessional Behaviour,,1f0a0786-153f-4e5b-afe5-e41a04ea26f5,,08/08/2023 16:38,08/08/2023 16:52,08-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
27a5cd3e-87b5-429a-bf71-c7d772859ebe,Inbound,Returns,Reverse Pickup Enquiry,,2a8dc5f7-bbc9-47a9-8a68-82209ab4778c,28/07/2023 19:03,09/08/2023 18:33,09/08/2023 18:36,09-Aug-23,HANSI,LifeStyle,2469,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
1502d252-a7c1-4bd7-ab26-9e502f567295,Outcall,Refund Related,Refund Enquiry,,5f5382e0-15f8-4e5d-8339-10604d2f15f4,07/08/2023 22:01,08/08/2023 00:32,08/08/2023 00:33,08-Aug-23,JAMSHEDPUR,Mobile,13999,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
54e152d0-e23c-4ea3-bab4-ac662657bace,Inbound,Returns,Reverse Pickup Enquiry,,e294ddfb-deb9-44c1-a289-f119cabde152,,08/08/2023 11:51,08/08/2023 12:01,08-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
77f3f3e4-817c-4908-90f5-1e769f7b5194,Inbound,Returns,Reverse Pickup Enquiry,,ce3fb90d-2e5d-4b80-ad2c-205085c1e349,,08/08/2023 12:54,08/08/2023 12:56,08-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
09ad764e-3e49-4ae6-bf32-1b5477354559,Inbound,Feedback,UnProfessional Behaviour,Happy ,d7d17028-3d2f-4666-8707-07d7d65fd8ff,,09/08/2023 14:40,09/08/2023 14:45,09-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
23ef606e-885e-40c7-a409-34c9ac9638cf,Inbound,Returns,Reverse Pickup Enquiry,,e8cf85ad-a3c4-4b70-9682-3cadac7d5fa3,,09/08/2023 23:25,09/08/2023 23:29,09-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
cd7635e3-ac94-4ee5-b4ac-de86a5a60bc7,Inbound,Order Related,Delayed,Once you confirmed delivery date pls delivery in on time How many times changed the delivery date and especially this order delivery is very bad I never expect this problem it will be reduced your business growth ,1866f408-dcfe-4889-bd5f-afdc1fe8352a,30/07/2023 13:57,08/08/2023 11:34,08/08/2023 11:52,08-Aug-23,COIMBATORE,Books & General merchandise,593,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
781d42d1-8e12-4ae1-9270-68e0d9ff0b61,Inbound,Product Queries,Product Specific Information,,5f3cc195-9992-46ba-a953-22285b299c07,,07/08/2023 20:43,08/08/2023 00:23,08-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
69be8fad-815e-4859-bab0-2336d42f8fc6,Inbound,Offers & Cashback,Instant discount,Happy with service.   helped me to resolve issue quickly ,681d9484-2dcf-451f-a8d3-749f246b8f73,,08/08/2023 11:43,08/08/2023 12:09,08-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
274b5e3e-948f-4cc9-8a9b-bd58972d783f,Inbound,Returns,Missing,,9db6918c-440e-40a1-a0a6-104b7baab882,,09/08/2023 16:28,09/08/2023 16:32,09-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
b3c98123-7c5f-47a3-9cbb-5378e41241a6,Inbound,Order Related,Order status enquiry,,d05b26d6-5a99-4ad2-bc86-3dc29af43317,29/07/2023 14:29,07/08/2023 22:09,08/08/2023 07:39,08-Aug-23,BANGALORE,Mobile,29999,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,1
7b3ca8de-0605-4070-9db8-83d3266f84a9,Inbound,Order Related,Installation/demo,Take strict action against people who are not willing to work,a8413228-3a79-4148-b610-2fdfef6019a3,,08/08/2023 17:42,08/08/2023 18:25,08-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,1
5e2a2978-d6be-42b8-99c4-b037e1d02931,Inbound,Order Related,Order status enquiry,,d74d858b-0957-4908-b4e0-81e5c05baba7,,08/08/2023 22:30,08/08/2023 22:36,08-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
6ee19765-38a9-41da-82ba-691f7304d305,Inbound,Returns,Reverse Pickup Enquiry,,a8a1fd6c-a272-4539-b3aa-acb8c5b26949,,09/08/2023 09:46,09/08/2023 11:10,09-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
da3615fa-85e7-4369-b718-78896879203d,Inbound,Returns,Reverse Pickup Enquiry,Improve you product delivered services ,ef0d5012-175f-40d4-8431-4acf69426ca5,,09/08/2023 11:44,09/08/2023 12:31,09-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
10442362-8ea5-4cba-b0ed-b867af57b6e4,Inbound,Returns,Reverse Pickup Enquiry,,ebcb9d3b-1751-4295-b75a-d80fbcb01fb6,,09/08/2023 16:38,09/08/2023 16:39,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
22d94763-2e68-46ef-a337-3017b24a6ab7,Inbound,Payments related,Payment related Queries,Refund time fast ,c566ed31-0281-4897-9e17-ec0a8c2536fd,,08/08/2023 17:53,08/08/2023 18:03,08-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,4
34040fd4-ffaf-49a6-a8e1-6193bc9cc809,Inbound,Shopzilla Related,General Enquiry,Thanks a lot ,0eb5f371-160a-4183-a63e-978826b8f3b5,,08/08/2023 19:15,09/08/2023 05:44,09-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
2f11fd35-bf73-4768-b5ca-1871d85ba5b3,Inbound,Returns,Reverse Pickup Enquiry,,1f81994d-14ad-4679-aeb6-4f567998086b,,08/08/2023 21:57,08/08/2023 21:58,08-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
02f05c89-3169-4895-a4e9-79888b9381e2,Inbound,Returns,Reverse Pickup Enquiry,Thanks for calling assistant ,511b833b-07c3-4fda-9581-45f777d4ec2e,,09/08/2023 17:55,09/08/2023 17:55,09-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
c1714a33-36d0-4c55-806c-c87c7f80f39e,Inbound,Returns,Reverse Pickup Enquiry,,6644ad2d-9a9f-462c-8628-6c9810d0c6c7,,09/08/2023 21:07,09/08/2023 21:10,09-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
8485079c-be4d-4923-b01d-d748d6fa82cc,Outcall,Returns,Return request,My Problem Not Solved ?? iam Unhappy With Shopzilla ,9df9a446-baa5-40a8-a886-d98113dcae61,04/08/2023 17:21,08/08/2023 12:34,08/08/2023 12:54,08-Aug-23,BHANDARA,Electronics,899,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,3
3be0c27e-00a7-4edf-9abc-1587a27ac143,Inbound,Refund Related,Refund Related Issues,GRE ,1949ce8b-dbf1-41a8-84c4-3781bc93f4ea,29/07/2023 10:08,07/08/2023 15:42,08/08/2023 17:12,08-Aug-23,NAVI MUMBAI,Books & General merchandise,399,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
70257899-4c7b-49f4-adb4-20ff24a53c18,Inbound,Refund Related,Refund Enquiry,Resolved problems in a short time ,ed381b0a-4e88-4f77-8318-de7dd0f4dafa,,08/08/2023 15:10,08/08/2023 15:11,08-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
0135d4db-0a42-4793-a09c-b16080802ffe,Inbound,Order Related,Installation/demo,,34bb6b90-8ad7-49aa-a1e6-bc788ff9a757,,08/08/2023 16:41,08/08/2023 18:49,08-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,3
5789758f-c224-440b-956c-c372919e0d4a,Inbound,Feedback,UnProfessional Behaviour,,b08abc02-24bf-4595-aa75-5d0ce0923390,,08/08/2023 18:25,08/08/2023 18:27,08-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
90664976-016a-4797-ba41-1b673a2b3ba9,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,53e4b522-ec8f-48c1-bd60-a3d9b86ae4e1,,09/08/2023 18:34,09/08/2023 18:46,09-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
2dbe9aad-beb5-4d92-adaa-6ace4d5612a1,Inbound,Order Related,Order status enquiry,Thankyou for Shopzilla ,471b91df-1911-4d00-a47b-7660aadd51a9,,08/08/2023 08:01,08/08/2023 08:02,08-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
915b46f0-9416-4e3f-a9a9-20ccefe287e9,Outcall,Returns,Fraudulent User,,cd98dac8-273b-47ba-a778-8c6c7749d60a,,08/08/2023 08:31,08/08/2023 08:46,08-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
7debe01d-39d6-433e-a331-2fb67ef87e8a,Inbound,Product Queries,Product Specific Information,,af91ba12-6d21-4ba8-8c3c-5ae6895e2809,,09/08/2023 09:24,09/08/2023 11:20,09-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
e25b810e-6315-41a4-a9c7-5d4c51598471,Inbound,Returns,Reverse Pickup Enquiry,,ba92afa0-e6ee-4f71-b2d7-0fd7dbcb8760,,09/08/2023 10:40,09/08/2023 16:56,09-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
88adeba7-3cb9-48a2-ba4b-10176a9c9829,Inbound,Returns,Reverse Pickup Enquiry,,807c83aa-f2a7-4e5f-b579-27dcc1b28a65,,09/08/2023 13:08,09/08/2023 13:42,09-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
e3ea643a-8956-424f-ac43-56cab233f3f4,Inbound,Returns,Reverse Pickup Enquiry,,4cd9e2f2-cb8a-4633-aa88-a03f09ef69e4,,09/08/2023 17:29,09/08/2023 17:30,09-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
d89241ac-d3e6-4f3b-936b-55e7c90981f9,Outcall,Returns,Return request,,7bb44971-d5fb-4e5e-bda9-97648900509f,30/07/2023 16:54,08/08/2023 19:57,09/08/2023 06:35,09-Aug-23,DEHRADUN,LifeStyle,445,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7073b19b-5744-48f5-9027-a305058ec9fe,Inbound,Returns,Service Centres Related,Thanks madam aapse baat kr ke Mujhe bahut achha   ??,7613bedd-6fd0-45a1-a56c-23e9879ab688,10/04/2023 14:30,08/08/2023 08:46,08/08/2023 09:04,08-Aug-23,PHUSRO,Electronics,1099,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
5ae6e3a0-f3b2-43a4-abcd-d7c38ac42d68,Inbound,Refund Related,Refund Related Issues,Good ,1811a15c-7b7c-4cd6-bc59-59fe5a952330,,08/08/2023 06:23,08/08/2023 06:23,08-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,4
dc6e1c43-1d4c-46d2-9923-7afc64b8ded7,Inbound,Returns,Reverse Pickup Enquiry,Thahanku sir ,e15e865f-f2a2-4302-888e-51fc8c3158d1,,08/08/2023 14:19,08/08/2023 14:20,08-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
20c6d0fb-054a-442c-845e-5bc099ee7473,Inbound,Returns,Reverse Pickup Enquiry,,0ceabba5-7892-4e37-9bc7-bea13788c935,,08/08/2023 17:16,09/08/2023 10:50,09-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
49745e30-28a2-47ed-b29f-45f1836863dd,Inbound,Returns,Exchange / Replacement,,68c86627-2a4a-4d6f-b446-84f55652e6b5,,08/08/2023 17:57,08/08/2023 17:58,08-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
191ecca8-09af-4649-9a15-81ac7689afc6,Inbound,Returns,Reverse Pickup Enquiry,,804d97ab-b085-4b30-aa1b-b478cdc9ef17,,09/08/2023 12:46,09/08/2023 16:05,09-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
7b5a07ad-65dc-43c1-a118-762b6f231dfd,Inbound,Returns,Service Centres Related,,901d5f47-25ab-4348-bcdc-a0321ce632ac,,09/08/2023 13:35,09/08/2023 13:38,09-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
d12b9569-159a-4df1-b758-998a97cf3791,Inbound,Returns,Reverse Pickup Enquiry,,4919a17d-fd0a-43c2-9576-166cf28e926a,,09/08/2023 15:11,09/08/2023 15:16,09-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
6a5ed1df-ad5e-4e37-be97-76509114199f,Inbound,Product Queries,Product Specific Information,,a48f9709-d803-49c2-ad4e-e0708b7fea6c,,09/08/2023 21:24,09/08/2023 21:28,09-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
1419d5cf-3b27-417c-a972-e4ac8f49dac3,Outcall,Returns,Reverse Pickup Enquiry,Thx,9f3560ab-aa04-4df8-b907-3a357a56eaae,18/07/2023 14:24,09/08/2023 17:56,09/08/2023 17:58,09-Aug-23,NAGPUR,Home,299,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
20b45b22-3baa-4ec9-960e-2bf0db911334,Inbound,Returns,Return request,thankyou sir,9a69eab5-0d8a-4946-be94-9fc788a6a6cd,19/07/2023 23:52,09/08/2023 11:28,09/08/2023 11:30,09-Aug-23,KOLKATA,Home Appliences,8499,,Timothy Grant,William Park,John Smith,31-60,Morning,5
5fae6c7e-3ef4-4a5e-a4e5-6e6695baad66,Inbound,Returns,Return request,Bad experience,52644143-5f87-4cf1-b3b9-ed425ca6cd83,,09/08/2023 09:02,09/08/2023 21:30,09-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,2
0ee77736-64f8-49d4-8680-d2c81a69097a,Inbound,Shopzilla Related,Account updation,,69907714-3c0a-4461-9251-f255ead67a43,,09/08/2023 11:54,09/08/2023 11:56,09-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
54a32341-6df7-47a8-88c4-41f10ed8a5d3,Inbound,Returns,Wrong,This fellow is very politely commucated with me and resolved my issue.God bless him.,1abd38ad-a3fe-4b1a-a2fa-d7e6f7d50ed7,,09/08/2023 19:44,09/08/2023 19:45,09-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
f20a5cfb-39f1-4c05-9523-c92d74e12788,Inbound,Returns,Return request,,7e7c46f3-b10b-4e57-afdb-d20f069e53d4,,08/08/2023 20:19,08/08/2023 21:04,08-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
47933592-41f8-4b25-bf75-ea329764eeb1,Inbound,Returns,Reverse Pickup Enquiry,,c4894c40-d666-41f5-98e1-69286d56a40f,,09/08/2023 18:02,09/08/2023 18:02,09-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
fb897efe-f0f0-4d5b-a047-09a00a7d389d,Inbound,Returns,Return request,,070fbdd0-b473-4086-8e37-7117cbb97327,,08/08/2023 11:14,08/08/2023 11:18,08-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7ea4c840-5225-4db0-a553-c106ab6dc819,Inbound,Returns,Technician Visit,,2addf24c-a98a-46b7-b40e-08e983ada7d7,,08/08/2023 12:36,08/08/2023 13:13,08-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,1
5aa9c325-5d9d-4505-a87f-ee63268ec161,Inbound,Returns,Return request,,1ca6ff97-349e-4f31-a7bc-ed3d0cf91a98,,09/08/2023 16:47,09/08/2023 16:50,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
843f910b-39e2-49be-b0ee-46aa90361743,Outcall,Order Related,Installation/demo,,cc61b3d4-18ed-4bb2-acb7-0b0b4d5c8064,,09/08/2023 18:59,09/08/2023 19:00,09-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
874fd4e7-3ab6-4804-993f-812f5ac504c0,Inbound,Returns,Reverse Pickup Enquiry,,11468371-5220-4ad4-80f6-7d29953948ef,,09/08/2023 20:43,09/08/2023 20:45,09-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
435ed468-167e-4dee-835b-ea8a21049357,Inbound,Order Related,Order status enquiry,,9539f568-ce09-4ac0-a5f6-3af2e54667ea,,09/08/2023 21:28,09/08/2023 21:30,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
36ff93fb-62e8-4189-9332-a2840907cb24,Inbound,Shopzilla Related,General Enquiry,,b0c07f19-d31f-42bf-ac12-6bbe5d5a87da,,08/08/2023 07:48,08/08/2023 07:52,08-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
3eff8939-e943-4ac3-8cf5-e8d95994f9bd,Inbound,Returns,Missing,,59b96f90-fe38-42de-bc33-66149930d694,,08/08/2023 23:36,09/08/2023 11:22,09-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
9514d5ad-b8b1-413e-82f6-f02b87a1713c,Inbound,Returns,Reverse Pickup Enquiry,,e5b022e1-9671-47c5-b729-9a37bfc63550,,09/08/2023 14:13,09/08/2023 14:15,09-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
5155d369-7bc3-4c40-9e26-6dcee58ace99,Outcall,Returns,Return request,Good service,feb6c5f8-5418-4abc-aec4-494ce0df2791,01/08/2023 13:35,08/08/2023 12:35,08/08/2023 12:39,08-Aug-23,Birbhum,Electronics,899,458,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
f0d549e8-5cb6-425a-81a6-6c742e8d2ca9,Inbound,Order Related,Delayed,,3151a7fa-5fba-4119-b78c-467d8a992f3e,07/08/2023 07:07,08/08/2023 18:04,08/08/2023 18:05,08-Aug-23,,Electronics,12190,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
a8a86a00-12b5-4a3f-9c87-4d73f3647083,Inbound,Order Related,Delayed,,e143c79b-0f90-4874-bdc4-0a69a9d3b43d,,09/08/2023 20:35,09/08/2023 20:36,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
59c36037-1c36-47db-b85e-3a76875f6221,Inbound,Feedback,UnProfessional Behaviour,,9c2dd30b-8a89-4937-adbb-4ea457e458cf,,08/08/2023 20:28,08/08/2023 20:31,08-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
e532734a-55eb-464b-860b-499484ad9f86,Inbound,Order Related,Order status enquiry,,bad58be4-19d1-44c6-a403-ac1d3e78a70a,,08/08/2023 21:19,09/08/2023 01:04,09-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
b27e7f39-e9c7-442a-9450-ccb0d771e851,Inbound,Returns,Missing,,f0ad0359-f853-4b47-9434-ab693a537584,,08/08/2023 21:48,09/08/2023 00:25,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
8c191bbb-6a2f-4c86-bb59-677505024cce,Inbound,Returns,Wrong,Resolve my queries as soon as possible ,2d2fc87f-504e-4aa0-84f2-d80833245de7,,08/08/2023 10:20,08/08/2023 12:32,08-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
f71e0cd8-b1c5-4a11-8e64-506c492f683f,Inbound,Returns,Return request,,f052243d-ee4f-48cf-ad68-24fa011f6d32,,08/08/2023 16:18,08/08/2023 16:22,08-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
eb81aac4-1aeb-4a46-a13d-3b57eaa05256,Inbound,Order Related,Delayed,,9c293f46-bd7a-4a7a-b20e-dcba5351d29b,,08/08/2023 19:25,08/08/2023 19:45,08-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
e6178e7b-26ff-4b6c-aa57-f9a040d4f852,Inbound,Returns,Reverse Pickup Enquiry,,003eee8b-6933-4f76-9388-5d9853e984ff,,09/08/2023 07:48,09/08/2023 11:36,09-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4d21de0b-ee41-4c6d-86de-bf3e603ca2b0,Inbound,Order Related,Invoice request,,aa456d6d-2957-4235-b2e5-bf2b22a92665,,09/08/2023 15:21,09/08/2023 15:27,09-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1d7499d7-9d84-4d35-b67e-59f585b26da5,Inbound,Feedback,UnProfessional Behaviour,,49acff17-f7d2-401f-889e-f2361dc43559,26/04/2023 17:32,08/08/2023 09:47,08/08/2023 10:00,08-Aug-23,SAMASTIPUR,LifeStyle,2299,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
4b6128d2-51b9-4d69-93bb-aab8ed031984,Inbound,Returns,Return request,,415ccc5b-5fd1-41e6-a929-08d5b752b959,02/08/2023 15:27,09/08/2023 21:57,09/08/2023 22:09,09-Aug-23,ZIRAKPUR,LifeStyle,608,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
07ff04cb-a6ba-4e22-a573-8f99621f11e5,Inbound,Product Queries,Product Specific Information,,0355f7eb-c5ae-4176-96cc-1a2fe9741a53,,08/08/2023 10:12,08/08/2023 10:27,08-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,2
e540d579-3f13-46df-9377-3a2b384b7616,Inbound,Refund Related,Refund Related Issues,,4c99eaee-153f-47f6-ba0d-1e543d9c69f6,,09/08/2023 20:02,09/08/2023 21:52,09-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
b549d17c-7520-40c6-8838-f1c4754619e2,Inbound,Refund Related,Refund Enquiry,Thank you ??,44447163-32f1-415a-a7d8-d294e0f25c6b,,09/08/2023 11:29,09/08/2023 12:39,09-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
3a188601-1365-4187-9648-cfd1a89f13d5,Inbound,Product Queries,Product Specific Information,Thank   ,df38b76f-6890-49f3-86c6-956aef6998a9,,09/08/2023 10:30,09/08/2023 11:07,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,4
280b4d0c-9ed7-4f7c-99cd-cb31510ef17e,Inbound,Returns,Reverse Pickup Enquiry,,b499f577-1112-4c39-96f3-e2658deab608,,09/08/2023 20:09,09/08/2023 20:32,09-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,1
a1fc9f9e-2844-4448-83a9-e2ab8164e48e,Inbound,Returns,Return request,,da60ddf6-63fc-4049-b7be-f2a6db0083b0,29/07/2023 13:14,09/08/2023 12:16,09/08/2023 12:18,09-Aug-23,BHUBANESWAR,LifeStyle,489,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
c9a4cd43-7204-47f0-b3a0-f3c6ed38fef4,Outcall,Order Related,Installation/demo,,d397cf20-f93c-4d3e-a155-1e5e93f0bddb,,08/08/2023 10:21,08/08/2023 10:25,08-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
908e0bb0-42de-419d-a5b2-2927b6947e55,Outcall,Returns,Missing,,8d2bcf83-ec61-4ed9-b9c5-d3b856808d7b,,08/08/2023 17:19,08/08/2023 17:32,08-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
2613c0ea-3ee8-4c68-b87c-8fe2e89553a6,Inbound,Returns,Reverse Pickup Enquiry,,bc4cfb9a-9e80-4852-b68c-6f4bf66722bc,,09/08/2023 14:26,09/08/2023 16:04,09-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
26700e21-d347-4679-8492-6b3e830c92a7,Outcall,Returns,Reverse Pickup Enquiry,Good bye and good luck. I\u2019m done with Shopzilla forever,e63d2ab0-6488-4fcb-b359-7f322ff614a3,,09/08/2023 19:27,09/08/2023 20:47,09-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,2
da214493-d178-462e-b77f-873acc6214ff,Inbound,Returns,Return request,the excutive is very good person and the manner of talking are so impressive . ,e6210864-ba20-49f8-b2fb-05c4a24649cd,,09/08/2023 13:02,09/08/2023 13:06,09-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
9badcd7f-df9e-4368-8031-4c8b1d03c0dd,Inbound,Refund Related,Refund Enquiry,I need my refund immediately.,20712e84-bc27-475b-b329-ccce23a321fd,,08/08/2023 17:05,08/08/2023 17:08,08-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0717c681-199c-475d-a473-0472409752f7,Inbound,Returns,Missing,,b82dfc30-43ae-47ba-93d0-f76caef22b52,,08/08/2023 17:22,09/08/2023 23:58,09-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
14956e84-b613-42d8-b759-b2b3cbd482ac,Inbound,Product Queries,Product Specific Information,"MY PRODUCT ( A MOBILE PHONE) WAS GOOD I CHECKED ONLY THAT IN OPEN BOX DELIVERY, BUT I DIDN'T CHECK THAT BACK COVER IT IS DAMAGE AT THE BOTTOM, ",6e5b7bc6-b39a-4d67-95a1-ca5fcaa71bc5,,08/08/2023 20:42,08/08/2023 20:44,08-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
24586368-a214-4f63-b4be-9286b261a4de,Inbound,Returns,Reverse Pickup Enquiry,,c05ec02a-7444-48bf-a5ec-e97ab226d9f7,,08/08/2023 22:44,08/08/2023 22:51,08-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
14ffccd9-f838-408d-850c-0cdb29ebc8ac,Outcall,Returns,Return request,,479ec747-52c3-43a2-a515-ff6d1c51dc97,,09/08/2023 19:28,09/08/2023 19:33,09-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
c7c2ea7f-dc0e-4079-a5f7-f29195d61246,Inbound,Returns,Reverse Pickup Enquiry,,1717d440-a009-40d5-a7bd-6d35387b17e9,,09/08/2023 12:10,09/08/2023 12:22,09-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,3
f26b1223-94c7-4eda-b40a-e20bc5a46cd6,Inbound,Returns,Reverse Pickup Enquiry,,6f9a2e38-aca0-4475-bff9-124208f503a4,,09/08/2023 17:24,09/08/2023 18:14,09-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
71d859d3-bd35-4080-9ee7-8236187d57c1,Inbound,Returns,Fraudulent User,,ce547c72-e5e1-42dd-aeab-4f8948a43197,,09/08/2023 21:57,09/08/2023 22:03,09-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
439dedc7-19ce-4abf-9295-14fb14adb90b,Inbound,Cancellation,Not Needed,,f0f878c4-9ad4-44dd-bd4e-3ed88274e6d5,,08/08/2023 15:29,08/08/2023 15:35,08-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
63d536e2-6c59-4e2c-97e3-2abb290cebb0,Inbound,Returns,Reverse Pickup Enquiry,,b760fe8a-4b38-4c1c-8a14-d84f6183087b,,08/08/2023 16:57,08/08/2023 16:59,08-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
9e977031-d1f0-455c-ac1f-b0184699a12e,Inbound,Product Queries,Product Specific Information,,b66147de-f545-4eef-b9f3-bc885018674e,,08/08/2023 19:41,08/08/2023 20:13,08-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
689b575f-4b36-4e49-b888-7180414da8ba,Inbound,Order Related,Delayed,,74e73349-2a3a-42b4-8d77-fc51251452d2,,08/08/2023 20:51,08/08/2023 21:59,08-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,3
9857efa4-4440-4a86-bf46-9ae6906c2832,Inbound,Returns,Service Centres Related,Nothing help my product defactive and do not go to return ,916b08dd-74af-44f0-a76f-025b270db526,,09/08/2023 09:24,09/08/2023 10:53,09-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
a1ea1b51-8dc0-499b-9a04-5514a99a1426,Inbound,Returns,Fraudulent User,,59470179-ef75-41a9-b30e-170180a60e94,,09/08/2023 13:55,09/08/2023 15:02,09-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
6ea28765-b5dd-4884-b93e-72ef0941d03c,Outcall,Returns,Service Centres Related,,bdf84165-b13c-44c3-be76-d676c35ea82d,,09/08/2023 14:58,09/08/2023 15:06,09-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
f675a0bd-7b75-4e14-ac4d-31d96694ab09,Inbound,Order Related,Delayed,,f3eff939-d299-4d14-b5a3-1274bacb4a67,28/07/2023 21:46,08/08/2023 19:43,08/08/2023 19:49,08-Aug-23,SUMERPUR,Mobile,9999,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
535b4932-fe1f-457a-9e9d-c48dc918689a,Inbound,Returns,Missing,,e458768d-0873-4830-be23-e2d75d0075b8,26/07/2023 09:23,09/08/2023 18:17,09/08/2023 23:26,09-Aug-23,BODHAN,LifeStyle,397,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
3066a68f-b158-4c1c-b5b0-3234b29a928b,Inbound,Product Queries,Product Specific Information,Shoes Bed quality ,54378417-0ea7-4408-bd40-210b8835707f,,08/08/2023 10:31,08/08/2023 10:41,08-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
bef7faf6-09ea-4582-9493-e3fb9a06a912,Inbound,Order Related,Priority delivery,,84508c10-8859-4b48-81c1-0093c0b6699d,,08/08/2023 13:04,08/08/2023 16:18,08-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
26cadaf6-5792-43a8-a100-2c3f154dc762,Inbound,Returns,Reverse Pickup Enquiry,,b0c8a43c-09b0-4325-b316-ec28162cf834,,08/08/2023 19:42,08/08/2023 19:44,08-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8ade9cbf-f150-49e8-ac65-d4d3c46e26d3,Inbound,Order Related,Order status enquiry,,65a503c7-725f-4cf3-8357-5c6f47e6efcb,,08/08/2023 20:37,08/08/2023 20:39,08-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,4
50ae90ba-c487-4578-bc9e-026b400571a1,Inbound,Order Related,Installation/demo,,22662dc7-d0a3-4e61-a8db-db6d4c66f05e,,08/08/2023 23:26,09/08/2023 10:43,09-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
f90b8cb1-37e5-45e5-a3fa-3c151324843e,Inbound,Product Queries,Product Specific Information,,03fc9a00-2646-4502-9e77-9d543466daa5,,09/08/2023 21:57,09/08/2023 21:58,09-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
43466da9-2e24-4dd2-acce-e6b4d9634d76,Inbound,Feedback,UnProfessional Behaviour,She is very ,6bd1cff8-c8eb-49cb-b5be-87c12ca8e9c8,,09/08/2023 22:30,09/08/2023 22:41,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
7a9d14a4-fb69-4b17-9eb3-4a00ce7d9f5c,Outcall,Returns,Return request,I am happy ,7142d1ac-4a1c-4940-9159-731d50564f1d,29/07/2023 23:57,08/08/2023 18:41,08/08/2023 18:46,08-Aug-23,PURULIA,Electronics,592,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
96dd879b-0ae3-4b16-ab87-d6f6ebd3a918,Inbound,Returns,Reverse Pickup Enquiry,,ff1ee17f-23cc-43fc-b157-bbea97cf8983,,08/08/2023 06:31,08/08/2023 07:02,08-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
f749e3d5-8241-43d3-b01c-37ad1c981a60,Inbound,Order Related,Order status enquiry,,7611be20-2636-469e-a3de-c1eaa8397c65,,08/08/2023 10:54,08/08/2023 10:54,08-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
5e8bf5f3-95b9-4eb8-bf47-e237a2c4f787,Inbound,Returns,Exchange / Replacement,Provided Help according to my issue,20692d3a-8f2c-4ec5-b8df-e285bf19eae7,,08/08/2023 15:14,08/08/2023 15:16,08-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
08ef451a-edd4-422d-81bd-cdbc551fe3ea,Inbound,Returns,Return request,"Very good customer care executive and sole my issue , thanks to executive ",78a0591a-44ee-43b3-a93a-7b820c10a4a7,,08/08/2023 16:26,08/08/2023 16:31,08-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
5cde2fd8-25da-46a4-ad55-ace7208389dc,Inbound,Returns,Fraudulent User,,1be06070-2773-4b9a-96c2-ea3bf039c319,,08/08/2023 17:33,08/08/2023 17:36,08-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
7c0fef61-6a21-454e-be4b-17405b251ca2,Email,Refund Related,Refund Enquiry,,2916a07b-ab1e-4450-8e51-690cc148540e,,08/08/2023 17:46,08/08/2023 17:50,08-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
ac79710e-edcd-40b7-85f9-a03872d3ef05,Inbound,Returns,Reverse Pickup Enquiry,,1ca0889d-44d7-43d0-a151-c2de48b1b254,,08/08/2023 18:06,08/08/2023 18:09,08-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
977fa9ec-8e31-4336-90ce-8430e6a1703e,Inbound,Returns,Reverse Pickup Enquiry,,2648382a-61e6-42f5-a587-84dc97282977,,09/08/2023 10:21,09/08/2023 11:11,09-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
92ef328f-c4ad-4f7d-9ac4-4d865a808a71,Inbound,Returns,Missing,Nice to meet you ,bc8434a7-8279-4070-ab2e-9aa841797de1,,09/08/2023 11:27,09/08/2023 11:34,09-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4c12b32c-8257-4d5b-b4e2-8838f0166bab,Outcall,Returns,Return request,No,ac1eb8b2-2017-47db-97b7-c89932ae1d6c,,09/08/2023 14:14,09/08/2023 14:23,09-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
08f3b300-f274-4879-aa71-37f116c167a2,Inbound,Returns,Reverse Pickup Enquiry,Not happy ,e038b57d-f9ae-4fd3-abc5-cbdd9a86eea7,,09/08/2023 13:39,09/08/2023 13:53,09-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
157a42c3-1616-42d4-bcd0-9a240c1aeab9,Inbound,Order Related,Delayed,Good ,279ab58a-afea-452a-88ae-3bbf0f213a1e,,09/08/2023 23:12,09/08/2023 23:17,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
e00c8579-7ba3-477a-99b8-00ae8714cdff,Inbound,Returns,Wrong,Good,3429df3e-4f56-4d3d-adb3-91a1bff10a53,27/07/2023 09:04,07/08/2023 12:23,08/08/2023 07:46,08-Aug-23,TUTICORIN,Electronics,899,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8dab7bdb-c0fe-4aa8-a091-3b6491cb9be5,Outcall,Returns,Missing,Thanks you ,a589e175-3e57-4ba6-b0f9-335467977a3b,,08/08/2023 11:58,08/08/2023 12:02,08-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
69035353-9d77-4a42-94cd-93901ee3dd9c,Inbound,Order Related,Delayed,,2e6496a8-ec48-4779-9654-7ba3a2cae261,,08/08/2023 14:13,08/08/2023 14:18,08-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0eef853a-59f7-4b7e-956e-b4f6afee4656,Inbound,Returns,Missing,,df860832-6c7c-40b6-afa2-2bc1e644960f,,08/08/2023 14:57,08/08/2023 15:01,08-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
fcf0404c-bafe-4cf4-a1d7-00177ec56155,Inbound,Shopzilla Related,Signup Issues,,24e87848-0f3e-4406-b16c-dc15a0a57477,,08/08/2023 21:14,09/08/2023 10:19,09-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a9ab4e72-1832-4297-8f51-1cb6a05b03cd,Inbound,Returns,Reverse Pickup Enquiry,If customer forgots to return the product and exceeding a day or two you should consider that much,022c797e-cd61-4461-988d-3966444e6ea5,,09/08/2023 10:56,09/08/2023 11:21,09-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
80a1ebe4-f23d-42bc-b595-cafcf4e258d0,Inbound,Order Related,Customer Requested Modifications,,79d81310-cd1a-4b1c-b09c-a60a03fc8421,,09/08/2023 20:16,09/08/2023 23:17,09-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
1bf27949-4f8e-4a5f-9ff0-ff02c269bda4,Inbound,Returns,Fraudulent User,,372906e5-64e5-4b7f-a036-6d01e755004b,27/07/2023 14:09,08/08/2023 21:26,08/08/2023 22:03,08-Aug-23,MUNGER,Electronics,2999,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
8c744a8f-c5c9-4cd7-8756-f16214311db0,Inbound,Refund Related,Refund Enquiry,thanks you,f82fa0d5-4c30-4440-ac73-74c323e08b30,31/07/2023 20:23,08/08/2023 09:12,08/08/2023 11:19,08-Aug-23,BOLANGIR,Electronics,189,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
8fc9e373-be08-423a-8f58-24faadf55ae0,Inbound,Order Related,Installation/demo,,8590c965-95c1-4978-aa00-bea7984838ba,,08/08/2023 10:41,08/08/2023 10:42,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
172c6dc7-cf02-4cb5-8529-4a094b5f8520,Inbound,Order Related,Order status enquiry,,81739c90-ce9c-49a7-aa6c-af661d2e66df,,09/08/2023 18:27,09/08/2023 18:29,09-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
2bf304b3-a13a-429e-8f2f-579176d3511f,Inbound,Order Related,Delayed,,e7052a58-c637-44d0-88fd-ee20ef966461,05/08/2023 06:38,06/08/2023 23:43,08/08/2023 08:11,08-Aug-23,JASHPUR,Electronics,1099,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
380979bd-1ed1-4e00-bd38-7507b4a2d457,Inbound,Returns,Reverse Pickup Enquiry,"Good person ???? honest   upgrade this person permission plz,,,,this is good person ????????",3fe1285d-d9af-4b5a-9ddf-9b37a1fa8f7a,,08/08/2023 06:33,08/08/2023 06:34,08-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
95924015-1f97-4b42-af59-2e166259bdff,Inbound,Product Queries,Product Specific Information,,a1fb490c-2477-4758-925d-e9ca2938b0f1,,08/08/2023 13:02,08/08/2023 13:03,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
bf2439ea-b277-4dac-ba0f-b9bcdf43460c,Inbound,Returns,Return request,,c01733cf-8cbc-4b7c-aeff-7701ce0ed85d,,08/08/2023 14:51,08/08/2023 14:53,08-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
7234fe42-9b0a-4304-bd03-c90e8763d4c0,Inbound,Feedback,UnProfessional Behaviour,,d0a3ef8c-cc1d-4b48-98cd-278bc7a10ff1,,08/08/2023 14:57,08/08/2023 14:58,08-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
de9e736f-8251-451d-92c5-0cd38a64fe43,Inbound,Returns,Reverse Pickup Enquiry,,781cb52b-b0e8-4f21-ac42-183c8df8b426,30/07/2023 11:01,07/08/2023 20:57,08/08/2023 14:20,08-Aug-23,NEW DELHI,Books & General merchandise,19,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,3
b8c1691b-29df-436e-96ba-c5c395559cd8,Inbound,Returns,Service Centres Related,,dd00989d-397e-4bc2-9171-aa3d27737337,,09/08/2023 10:14,09/08/2023 11:18,09-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
eea220f5-0bab-4c48-b667-56a08d7a30ac,Inbound,Order Related,Delayed,,b7c2802c-d9c8-4eca-b027-5051fb7294fd,,08/08/2023 19:27,08/08/2023 19:28,08-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a48da3a1-ae50-4c2a-99b3-60a63b283010,Inbound,Order Related,Installation/demo,,9a788f76-a10b-4630-bb8f-7859d196df98,,09/08/2023 15:46,09/08/2023 15:50,09-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
969ee242-f889-464d-b006-bffa143773f1,Inbound,Returns,Return request,Thank you my prblm solve,2b4ab463-1834-4fc1-9960-320ecf9d8972,,09/08/2023 23:20,09/08/2023 23:23,09-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
b43957dd-d426-45fe-bd46-73880b9a18b6,Inbound,Returns,Fraudulent User,,43e07c90-018b-4ec9-b44f-537d6a9de354,12/06/2023 05:17,07/08/2023 07:26,08/08/2023 20:39,08-Aug-23,PANIPAT,Home,2729,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,3
0478351b-9d17-4bf4-839b-e88c0d74993e,Inbound,Order Related,General Enquiry,,7a257e69-c096-41d2-9609-d738d18c615d,01/08/2023 18:40,09/08/2023 20:14,09/08/2023 20:18,09-Aug-23,ANGUL,Electronics,500,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,1
607a8687-dd5e-41f6-b02b-8daaca67cd43,Inbound,Returns,Return request,,6a134813-7160-4a2c-a21f-8649b090ef91,,08/08/2023 11:08,08/08/2023 11:10,08-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
09edd45d-31ca-4044-82ec-d8fc3ce034be,Inbound,Product Queries,Product Specific Information,,7bd78f09-0704-4225-9101-bf447221bced,,08/08/2023 11:20,08/08/2023 18:33,08-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b444203a-210a-413b-a6dd-cff8f1e01ce1,Inbound,Returns,Reverse Pickup Enquiry,,6acef4b7-4fd4-4b18-a788-cb7acdc3404d,,08/08/2023 12:23,09/08/2023 08:54,09-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
5f58240b-ce07-43ee-89d3-e73cff057cd0,Inbound,Returns,Return request,If we get access exchange option from our side it will helpful.,1b2ba7c4-ff79-4c81-8092-9c4530c6392b,,09/08/2023 01:05,09/08/2023 12:21,09-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
7ae765a5-cbf6-4785-9dca-4c090416fd50,Inbound,Returns,Return request,Good ,7c44545c-b7ea-49c8-aef0-4ca44d2cc2da,,09/08/2023 14:43,09/08/2023 14:45,09-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
159b23fb-ee99-4080-9f7a-5d539d82fe12,Inbound,Returns,Return request,,c063899b-3664-454f-bbd1-1c826cad0122,19/07/2023 23:25,05/08/2023 11:06,09/08/2023 00:33,09-Aug-23,KANPUR,Electronics,1399,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
4d906bbb-2083-46a1-b3d7-1c6e19890300,Inbound,Returns,Service Centres Related,,22ebbb19-ad83-4d7d-aec2-b13499584562,,08/08/2023 15:48,08/08/2023 15:48,08-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5775e9e5-78bd-4904-b92e-a984480e5abc,Inbound,Order Related,Order status enquiry,,565f7bef-572f-4582-a687-8995701c8d82,,08/08/2023 16:42,08/08/2023 16:50,08-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
bab18a5f-7bf6-434b-98f6-7eda684f4436,Email,Refund Related,Refund Related Issues,Please provide delivery boy contact no,bd2b3b87-8329-4f66-9772-dd800864e85b,,08/08/2023 18:13,08/08/2023 22:51,08-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
7944e6f9-5ba4-4b24-ae7e-3d26a3f44d42,Inbound,Returns,Exchange / Replacement,,120ef056-4b28-42ed-a1a2-b1edfe9c1808,,08/08/2023 19:19,08/08/2023 19:33,08-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
2facd4f4-e073-4bf1-90dc-465664a15871,Inbound,Order Related,Invoice request,,34980f8e-4954-4770-86bb-53e7d7bd2092,,09/08/2023 11:56,09/08/2023 12:09,09-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
3ac99777-7b47-4166-bc40-5ae0549baaef,Inbound,Returns,Fraudulent User,,a5c0dacb-dd64-454b-8c51-288a92812be6,,09/08/2023 18:07,09/08/2023 18:32,09-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
48b07976-6d38-4c60-a9c3-94a80f8f8139,Inbound,Shopzilla Related,Shopzila Premium Related,,5bcde192-36eb-495a-9c2e-a37ab60bb5af,,09/08/2023 22:53,09/08/2023 22:58,09-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
c3a3e265-cbdc-48b8-a60f-3a4c37d8df50,Inbound,Returns,Reverse Pickup Enquiry,Thank you ??,3847d2fc-b7be-4597-9176-1355744bac90,29/07/2023 22:50,07/08/2023 18:40,09/08/2023 18:04,09-Aug-23,AHMEDABAD,LifeStyle,809,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
b9d10c8a-4a13-471b-aed1-cb2d5ea74efd,Inbound,Returns,Return request,Good ,89fdcf71-f3ac-4f22-97a6-ca50993a7c8b,,08/08/2023 11:33,08/08/2023 11:50,08-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
21b7b4b0-2faf-4554-a4cd-74dd3b81919a,Inbound,Order Related,Invoice request,,51e82499-0767-4bf2-aefb-27dee84477a6,,08/08/2023 12:20,08/08/2023 12:24,08-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,4
bbdbb074-9385-44a9-8fdc-899948b77efe,Outcall,Returns,Damaged,,8d7b73d8-c505-4c8e-83cb-d47022de8117,,08/08/2023 19:59,08/08/2023 20:29,08-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5429d096-2b9e-42f4-aace-f5fcb6d7317a,Inbound,Order Related,Delayed,No product was delivered by you and customer care is asking to reorder it. Are you guys making fool of customer.Worsr experience by Shopzilla.,027d7486-b568-401a-8353-4566ad11c975,,09/08/2023 10:57,09/08/2023 11:32,09-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
e591540d-ddee-42e0-9f24-8ef8ac671d39,Inbound,Returns,Return request,,fda6c5bd-4349-4a8a-9afe-a83f8d099fdf,,09/08/2023 14:30,09/08/2023 14:34,09-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4e53b3b5-1b45-4afd-ac00-2cb5d7b53190,Outcall,Returns,Return request,,a5a8cae7-8663-462f-9651-de15528f93a6,,09/08/2023 21:13,09/08/2023 21:18,09-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
4f7ea673-7127-4ada-8eb6-c804c3e9fe43,Inbound,Returns,Reverse Pickup Enquiry,,1bdba68a-5e3b-4d2f-b958-b501d7981e76,28/07/2023 14:03,07/08/2023 23:23,08/08/2023 06:09,08-Aug-23,GHAZIPUR,Home Appliences,2274,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
0c62430e-8905-476a-a805-ca4bfd9d2086,Inbound,Order Related,Seller Cancelled Order,Very bad delivery service.so please don't chitting costomer.,2bbaedaa-2d91-4450-9d48-02a355cad5ac,,08/08/2023 06:23,08/08/2023 06:27,08-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
e773304b-bad9-4e6c-bd76-3a86f4157b6d,Inbound,Order Related,Seller Cancelled Order,Customer support,853b1570-a045-4599-8ea4-a5bebd516113,,08/08/2023 15:53,08/08/2023 15:55,08-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
031d55e8-cfa3-4f47-9c76-484de09cbc26,Inbound,Returns,Service Centres Related,,19fdeea3-968c-4f67-b8ca-7752ec7df3b3,,09/08/2023 21:52,09/08/2023 21:55,09-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
dbeeb9b4-d2b6-4cfd-a3b7-7f832a9eb85f,Inbound,Product Queries,Product Specific Information,,c9bb1455-2647-4cad-91c8-6e5e521c0891,,09/08/2023 23:43,09/08/2023 23:46,09-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
b50aba5c-b204-4859-83f1-02a6eca16911,Outcall,Order Related,Order status enquiry,,836bda9f-3fbd-41b8-9d5d-c0787d452db3,02/08/2023 11:49,08/08/2023 17:55,08/08/2023 17:56,08-Aug-23,VADODARA,Electronics,429,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ced45946-a1a9-43ab-8a98-968c9f2125ab,Inbound,Returns,Return request,Please maintain proper info and proper support to customers,9dc3b05f-3189-4048-83d9-152243fbbbdc,,08/08/2023 16:48,08/08/2023 17:10,08-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,1
6d599f76-4e56-4ac5-8fc9-e47584198ffa,Email,Returns,Reverse Pickup Enquiry,I want to return the noise watch ,b50a64be-4431-4fd3-9949-1284f5ac7f9b,,09/08/2023 14:23,09/08/2023 14:33,09-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
bf0d6c07-5107-4128-80c1-48bd9f3584ec,Inbound,Order Related,Delayed,"PATHETIC AND VERY POOR , YOUR APPROACH SHOULD BE CLOSURE OF THE ISSUE AND SHOULD NOT BE LIMITED TILL ASSURANCE MOREOVER THERE SHOULD BE AN ESCALATION MATRIX SO THAT WE CAN HIGHLIGHT IT TOP SENIORS ",50983a28-745a-444e-bb6f-2fdefbf72f92,29/07/2023 22:35,09/08/2023 12:08,09/08/2023 12:12,09-Aug-23,INDORE,Mobile,32999,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
38b7a8eb-3f24-4150-8a95-e4acb6a33d46,Inbound,Returns,Reverse Pickup Enquiry,,884b1660-0d41-44dc-a9f1-b92bb5c8e181,,08/08/2023 16:30,08/08/2023 16:34,08-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
4025127c-13c8-46ec-9744-2ca896c6bb93,Inbound,Returns,Wrong,Nice ??,f5ecd3b3-414c-43f2-a76b-763ddac2e010,,08/08/2023 19:45,08/08/2023 19:53,08-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
bfe9ddeb-5d86-4071-b4de-94ea74dfea76,Inbound,Order Related,Installation/demo,,ebaf0b89-894a-42b8-951d-37b06e18c04f,,09/08/2023 08:32,09/08/2023 11:07,09-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
1d3a5007-301b-4b29-973e-07c58261b12c,Inbound,Returns,Reverse Pickup Enquiry,,a58ab844-df9f-4923-ac8d-650e2f705f7b,,08/08/2023 10:02,08/08/2023 12:02,08-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a61217ce-0b16-44e6-9dc9-0ddac61a1c2c,Inbound,Returns,Reverse Pickup Enquiry,Just want to know about my order ,00d78018-daa5-4d9b-aa7d-cccac47bafca,,08/08/2023 10:45,08/08/2023 11:35,08-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,2
34619321-fa6b-4dfe-bb89-482838d5b492,Inbound,Returns,Return request,Service executive is excellent ??,1715fa7c-f76e-473a-9a1e-5f2f48ef546f,,08/08/2023 20:38,08/08/2023 20:40,08-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
1932fff9-ff8f-45d8-9e5a-cffae5cf53a7,Outcall,Returns,Return request,Shopzilla is very good secure for Online shopping....Thanks Shopzilla ,9ee38bc8-b533-4577-890d-cd9331a7245b,,09/08/2023 11:14,09/08/2023 11:19,09-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
d5d92ab4-24aa-4338-9f37-3a6e5e61f872,Inbound,Returns,Reverse Pickup Enquiry,Please improve the quality of your customer service executive. They don't understand our problem. I had asked for return of the product and they have created replacement. And i have to speak 30 mins every time i call them. Such a waste of time,1a2fb648-daf1-4aaf-a6b4-5ba5c711f126,,08/08/2023 14:23,09/08/2023 23:21,09-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1f9904d4-f1a7-406a-a206-ffc3e95bb698,Inbound,Order Related,Order status enquiry,Nice,a55b1dd2-b0a9-486f-bc6f-d1b44ee151d1,,08/08/2023 18:28,08/08/2023 18:32,08-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
e9093681-3caa-4c65-b003-39c3af4168e6,Inbound,Refund Related,Refund Related Issues,,c2a536a2-ba0d-4fe1-9a87-bbb589f5c0f2,,08/08/2023 18:59,08/08/2023 19:05,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bffc37ed-fccc-4115-8191-8310ac830e30,Inbound,Returns,Return request,,39c572a0-730d-4452-a451-22156d375a08,,08/08/2023 19:06,08/08/2023 19:08,08-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
96b90791-d139-42aa-8bb5-d548937e67dd,Inbound,Returns,Reverse Pickup Enquiry,,9a605ba3-e17e-443c-9606-dc30247e790d,,08/08/2023 19:31,08/08/2023 19:34,08-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
ffcf8f9c-0bbe-4589-9cf4-9ad55e5773b8,Inbound,Returns,Reverse Pickup Enquiry,,7e888cc5-fdae-4913-8c60-162d55de5e22,,08/08/2023 20:13,08/08/2023 20:15,08-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
13289484-aff5-4155-887f-b496918233ea,Inbound,Cancellation,Not Needed,Any case I want cheng colour of phone pls possible to get with out cansal order ,df71953d-6f25-4525-8e1f-a9f2b3c0e2d2,,08/08/2023 21:13,08/08/2023 22:44,08-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
d6df17ce-2ee5-46bd-b1a0-dd20f13eddbd,Inbound,Order Related,Invoice request,,f3452001-7878-479d-be56-f878b63495d2,,09/08/2023 17:00,09/08/2023 17:05,09-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
2be320a6-b079-41d4-9ad0-864e7bafd3aa,Inbound,Order Related,Invoice request,Some good ,d29e9b2c-90d7-412a-94ad-6699c135e538,,09/08/2023 17:28,09/08/2023 17:32,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
a962463a-3d33-4a2a-87c2-32e4df7f7ca1,Inbound,Returns,Reverse Pickup Enquiry,??,240782aa-7568-4721-bd5e-d422dd294612,31/07/2023 17:17,07/08/2023 19:11,09/08/2023 09:26,09-Aug-23,UDAIPURWATI,Books & General merchandise,638,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
df9e26c9-c577-486f-a56f-50c7dd0898d5,Inbound,Returns,Reverse Pickup Enquiry,Tq,4514b9cd-1c89-4b00-92c8-9413f5f799f3,30/07/2023 19:21,09/08/2023 09:42,09/08/2023 15:11,09-Aug-23,PARLAKHEMUNDI,Mobile,29999,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
b50f0f33-4068-4268-8016-4b300beb95bc,Inbound,Returns,Reverse Pickup Enquiry,Deliver genuine products ,5e6123cc-47d9-4021-ae27-a2eff80a3fcf,,08/08/2023 18:12,08/08/2023 22:52,08-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
5a2bdc2e-3ef3-4753-9993-15b807df1450,Inbound,Returns,Reverse Pickup Enquiry,Make sure that sellers sell the genuine product at a genuine rate ,df11343a-2f33-4faa-ab1a-13d18df3d4b6,,09/08/2023 12:09,09/08/2023 12:13,09-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
bc9c0fb0-ad8d-4800-883b-2201b6356899,Inbound,Order Related,Order status enquiry,,1e69e769-bdae-4bcb-83be-07f53277510a,,09/08/2023 16:01,09/08/2023 16:13,09-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
f2a8c564-eba8-478e-8b8e-951c4e15334c,Email,Order Related,Delayed,,20f26307-30ae-4e88-a8fa-d8a55707c6c5,30/07/2023 21:25,09/08/2023 18:59,09/08/2023 19:00,09-Aug-23,BHUBANESWAR,Books & General merchandise,195,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
f41feec7-6def-466f-a88a-79d0c1bdf460,Inbound,Returns,Fraudulent User,,282aa210-5cfc-46e1-b941-103ab956708f,04/07/2023 14:02,08/08/2023 16:01,08/08/2023 16:58,08-Aug-23,PUNE,Home Appliences,2299,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,1
b2b36965-5561-47fb-80b4-bc1eebc20f54,Inbound,Order Related,Delayed,,ccd7520b-1bf8-4cfe-8c39-2937fdf5b1da,,08/08/2023 10:16,08/08/2023 10:17,08-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,4
ba8f1ca7-1f69-486c-ba4e-ccbf713464f1,Inbound,Returns,Reverse Pickup Enquiry,,dbc71e09-18f3-473d-98bb-2084834dade2,,08/08/2023 17:21,08/08/2023 17:25,08-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
b26e5ca6-e86c-40e6-8124-3ce4e8103b98,Inbound,Returns,Reverse Pickup Enquiry,My product return problem,7dfc0e15-dc2d-49ae-b903-81cc284f7b9d,24/07/2023 08:12,09/08/2023 14:06,09/08/2023 14:09,09-Aug-23,NARNAUL,Electronics,1099,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1b61d13a-eeac-44dc-9986-b96fdc2d4721,Inbound,Cancellation,Not Needed,,66431a73-e0da-4682-8e60-a2521a9d98d1,04/08/2023 19:21,08/08/2023 06:12,08/08/2023 06:13,08-Aug-23,KARNAWAD,Electronics,1399,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
2b04c6ba-0764-4df8-9684-06c3923b4ad5,Inbound,Returns,Exchange / Replacement,Excellent,95c548ff-8ee6-496a-8d3f-900d490f77c3,,09/08/2023 09:15,09/08/2023 11:03,09-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
4e00b94b-3cf6-4caa-baec-7582b9fa9427,Inbound,Returns,Reverse Pickup Enquiry,,9db8c2de-59db-4e7f-8e91-a48b743de370,,08/08/2023 22:02,08/08/2023 22:14,08-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
6f7111fc-7212-4761-a377-5b9350d3121c,Inbound,Payments related,Payment related Queries,,61457697-6a81-4531-a2ee-779e3d4bd0c9,,08/08/2023 21:05,08/08/2023 21:07,08-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
28582375-1351-4731-8e16-f20910a5c3d2,Inbound,Returns,Service Centres Related,,4cfb227c-1187-4594-a213-1518ca27de78,,08/08/2023 07:23,08/08/2023 19:08,08-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
cbc7aab5-ca0e-4763-aa63-39dd9e99ab0e,Inbound,Returns,Reverse Pickup Enquiry,,ad303a6d-e4a0-42ee-a180-c6c43b59891b,,09/08/2023 14:09,09/08/2023 14:12,09-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
3d0aeb84-eef1-4995-9a0a-be8604f8b537,Inbound,Returns,Reverse Pickup Enquiry,So good job mujhe baat karke   aapse   aap mujhe   poochha   chij   per Mujhe problem solve To   hua per main aapko 10 mein se 10 number dena chahta   u so Mach,2be81bde-6861-44e3-916d-716a0d83f4c4,,08/08/2023 11:58,08/08/2023 12:11,08-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c4fda9dc-729f-4581-86a4-86ab480e36f0,Inbound,App/website,Issues with Shopzilla App,None of the Milks are getting added to my cart,53bc877f-afe2-4103-a171-eef57ab7c753,,08/08/2023 13:13,08/08/2023 14:07,08-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
8ef0aae2-2141-4581-b092-d3d616c714fb,Inbound,Product Queries,Product Specific Information,,d7ef2ae0-ab92-438e-b7eb-4ce353a2d6e8,,08/08/2023 23:18,09/08/2023 11:31,09-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
31ca06b6-0437-4e81-b4b9-52d9c6796ef8,Inbound,Order Related,Order status enquiry,Should be provided delivery hub location and facility for hub collection for urgent requirement. ,53f4cea5-9267-4a5c-b4ea-8b1010e71331,,09/08/2023 15:08,09/08/2023 16:17,09-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,1
89260fd1-32bc-435b-8e40-2f971ae34c28,Inbound,Returns,Service Centres Related,,ed4639a7-f8bf-4b3d-9683-f687f37f6723,,09/08/2023 16:24,09/08/2023 17:26,09-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
96d7d194-32f2-4d16-a98c-cdcd88bf2d9e,Inbound,Returns,Missing,,8e8c1d07-bd2f-4af8-a65c-2734f4302d1a,,09/08/2023 16:02,09/08/2023 16:04,09-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
5ae97431-bb29-4306-a988-8a9bd3e3c529,Inbound,Refund Related,Refund Related Issues,,f3dc102c-f104-4030-94f4-b77f085713d6,,09/08/2023 17:31,09/08/2023 17:46,09-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,4
31a71341-b324-4fda-9079-e698df529a0a,Inbound,Returns,Missing,,9d3fd624-792d-4c63-a3b5-1b9764d487e5,,09/08/2023 20:34,09/08/2023 21:14,09-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
b81cff4d-0b6c-47a3-8195-7a5b47faf402,Inbound,Returns,Reverse Pickup Enquiry,,87480975-22a5-4e1c-91e0-6fa41b5c6332,,09/08/2023 23:40,09/08/2023 23:47,09-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
ebc52b86-9f0d-478d-931e-ef4802e172cc,Outcall,Returns,Service Centres Related,Very good ,c6736e49-b0f4-41af-8103-c7d969663094,,08/08/2023 13:14,08/08/2023 13:24,08-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
2c98b361-0dcc-44b0-8192-8bbb3a67a3cb,Inbound,Returns,Wrong,,c4474fbc-b399-4827-b390-4a411f3776ca,,08/08/2023 13:34,08/08/2023 13:35,08-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
35b9b2b8-93bf-43e5-82c2-c3575d1d564a,Inbound,Shopzilla Related,General Enquiry,Nice ,57a47e85-ba14-460c-971d-d4b1bd33e25b,,08/08/2023 21:25,08/08/2023 21:26,08-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c03b1e6c-0913-4621-b28c-96d9b288bd82,Inbound,Returns,Reverse Pickup Enquiry,Bad,19d5ce69-851f-48df-b215-17f13d629b95,,09/08/2023 05:55,09/08/2023 21:10,09-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,3
1425ef52-5125-4940-b69a-1e7ca6c49a1e,Inbound,Returns,Wrong,????????,46a4c62f-440e-4a3f-9d86-8be93322d2bf,,09/08/2023 16:17,09/08/2023 16:29,09-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
30770b3f-0fb1-4466-b497-d01c7e9bbce7,Inbound,Returns,Return request,,be330c8a-2a88-4a76-899d-2dfc115c9dfb,,09/08/2023 14:49,09/08/2023 16:43,09-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
5e4a76ad-9786-440a-9f1c-3633084d4164,Inbound,Order Related,Delayed,Thanks ??,a727fbd1-8ff6-4698-84d7-135b517aad58,,09/08/2023 16:28,09/08/2023 16:40,09-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
5bf74e5b-a5a8-4c95-aca5-eb1ea70212f2,Outcall,Returns,Missing,,3c01aec9-7954-4859-8cfe-3ff7adf60351,,09/08/2023 21:48,09/08/2023 21:51,09-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
3a8a3db9-2cde-4f76-980c-a4276edb1fed,Inbound,Returns,Reverse Pickup Enquiry,,0f59866b-4e90-487a-8758-c57bb486394a,,08/08/2023 10:21,08/08/2023 11:02,08-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
d1a3b996-88b6-43bc-939c-7a441deebb53,Inbound,Order Related,Order status enquiry,"Very helpful conversation, I appreciate that.",0cb41966-931f-41e4-9f70-a3b30bbd1e61,,09/08/2023 16:04,09/08/2023 16:04,09-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
760037c2-36f4-4980-b0f6-36a522ec8a67,Inbound,Returns,Reverse Pickup Enquiry,,6bd9efa2-2575-49ee-8007-fc1ec3f6c888,24/07/2023 12:09,09/08/2023 20:34,09/08/2023 20:39,09-Aug-23,JAGIROAD,LifeStyle,399,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
fb6fe934-20af-4452-bc92-5f949139d7fa,Inbound,Returns,Return request,,00ed6137-032f-40b2-a322-13e996cddaeb,29/07/2023 10:33,08/08/2023 12:38,09/08/2023 01:35,09-Aug-23,MUNGER,Electronics,16499,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
6fd5fafb-6af8-4bc1-92be-1b8085146c1b,Inbound,Payments related,Payment related Queries,,af86449e-2e64-4f22-a1ac-9a0c0b7b50b8,,06/08/2023 11:17,06/08/2023 11:18,06-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
1cb6dcfa-bdab-4f15-97fb-1b5ca1e07bae,Inbound,Order Related,Delayed,,1313d87b-34b5-44f5-a28a-a2bd2aa5967c,06/08/2023 11:05,09/08/2023 16:44,09/08/2023 16:53,09-Aug-23,DEORIA,Home Appliences,20990,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
7867b440-d2a3-4d0d-8bd9-96e59364ccbc,Inbound,Order Related,Order status enquiry,,ad9bfec7-d09f-42dd-951a-c159f2b8b4f7,06/08/2023 20:35,07/08/2023 18:18,08/08/2023 04:30,08-Aug-23,SILIGURI,Mobile,117999,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
e7159429-35e0-446f-8d5c-e9b1ce66547f,Inbound,Order Related,Invoice request,,223af375-41d8-4d2e-a8af-437429a194ea,,08/08/2023 12:31,08/08/2023 12:32,08-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
57165037-3ea2-4273-904b-f2c67b46af6a,Inbound,Cancellation,Not Needed,,2876db56-ca05-4a17-9772-e74c23922618,,08/08/2023 17:50,08/08/2023 17:51,08-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
90663321-14fa-40dc-9b2b-6b93a68fd4f6,Inbound,Returns,Reverse Pickup Enquiry,,afd05d44-2c05-4c39-93c8-05695ffd7d29,,08/08/2023 16:49,08/08/2023 16:51,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
aadc7194-0f31-4117-8cf6-664bc60f08f6,Inbound,Order Related,Delayed,,effeac28-5033-4d7e-8547-9d906825b31a,,08/08/2023 11:17,08/08/2023 15:51,08-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
27628690-bee6-4af7-aeca-c8b9b9a28a43,Inbound,Returns,Reverse Pickup Enquiry,,cfd7ab99-a0e8-4174-8791-d65e66ff1577,,09/08/2023 10:34,09/08/2023 17:20,09-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
13926557-af73-436f-b8b5-f62b12a20229,Inbound,Feedback,UnProfessional Behaviour,,caf384f2-0f94-4fff-8dab-1cca2600e831,,09/08/2023 14:16,09/08/2023 14:18,09-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
eb3ed0aa-135e-48b2-a35f-124b28bdafbb,Inbound,Returns,Wrong,,7c36badb-66da-4fe4-806b-0a4ad8e4d454,,09/08/2023 20:04,09/08/2023 20:05,09-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
b8cee091-970c-4a36-9e9f-18c07fcc3233,Inbound,Returns,Reverse Pickup Enquiry,Bahut acche se baat ki aur bahut acche se samjhaya ,722eeff2-247b-4603-99b4-19bfc0fd594b,19/07/2023 14:38,09/08/2023 18:29,09/08/2023 18:42,09-Aug-23,AHMEDABAD,LifeStyle,664,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
abfce603-86b4-4611-918a-0319f593e030,Outcall,Returns,Return request,,24d51173-6e86-442f-b2df-e3ddcb4d9ce6,01/08/2023 18:54,08/08/2023 11:55,08/08/2023 12:17,08-Aug-23,JAGDALPUR,Electronics,799,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
d10ee80f-131b-4c23-8084-6d76a6060207,Inbound,Cancellation,Not Needed,,c0d4625d-488f-47b1-8dfd-140e5fea19a7,03/08/2023 15:32,06/08/2023 19:51,09/08/2023 09:22,09-Aug-23,JAIPUR,LifeStyle,1724,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
019783fb-a3c2-4cb7-b28d-df9daf37c23c,Inbound,Returns,Service Centres Related,,d3718453-7e13-4d30-8719-4f1c75347864,09/03/2023 02:49,07/08/2023 13:29,08/08/2023 18:55,08-Aug-23,CUDDALORE,Home,750,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
c6463233-de2d-4f53-97da-b057f665dc27,Inbound,Returns,Fraudulent User,"Offer the option to inform of missing items by customer, you can continue to empower the delivery team to confirm or verify this",b8fe67da-a6c9-422f-8377-95acc9fcd07c,,08/08/2023 15:55,09/08/2023 14:01,09-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
af8923a3-ac83-4bbd-ad8b-399bab4f3241,Inbound,Cancellation,Not Needed,I dont buy again from Shopzilla thats all,2d9958cc-6c85-468e-8db2-95ae0ceaef47,,08/08/2023 17:15,08/08/2023 22:41,08-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
d5d9f75f-2120-40fe-9c9f-a7a642f4feee,Inbound,Returns,Wrong,,9826cf14-b3a6-4eef-86d3-574cddd7901b,,08/08/2023 17:34,08/08/2023 17:36,08-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
b9061b58-c353-4825-ab21-cf5adf3d439b,Outcall,Returns,Return request,,8f46368f-b3f3-4b43-a96e-a7e0d7c1efc5,,09/08/2023 10:46,09/08/2023 18:17,09-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0a90b8bc-5afc-4cfc-a914-5d89a0108380,Inbound,Order Related,Order status enquiry,,f0ef3875-e99d-40ae-8d5a-d895b4ec39c2,,09/08/2023 12:15,09/08/2023 12:16,09-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
644de43b-fad1-48ed-aeaa-a15dcb3fe38a,Inbound,Returns,Reverse Pickup Enquiry,??? ??? ???? ?? ?? ??? ??,41e870e7-7e8c-49aa-a923-03b57d800f76,,08/08/2023 10:44,08/08/2023 10:56,08-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,1
2b53782c-5ef9-40c0-8aa2-02fba3653c09,Inbound,Returns,Reverse Pickup Enquiry,,d7473849-9ea0-4625-8f07-b3541602e062,,08/08/2023 19:56,08/08/2023 20:00,08-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,3
3508995d-69dc-4582-9651-e749304223c2,Inbound,Cancellation,Not Needed,,4b9fb547-9c4d-41a8-8372-086c01cad74b,,09/08/2023 10:26,09/08/2023 11:08,09-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
300d359d-5064-45b0-bd83-5f3da711d75e,Inbound,Returns,Fraudulent User,Bahut badhiya vayvahar kiya ,c271bed2-fd71-45f5-a824-dfa344ff3d15,30/07/2023 17:57,08/08/2023 13:15,09/08/2023 19:06,09-Aug-23,NEW DELHI,Electronics,1999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
b6fe45a6-0b01-4fe6-8924-51f2d52724bd,Inbound,Returns,Reverse Pickup Enquiry,Everything is depends on the pickup person in case of return.,6b632eeb-964a-4e0c-9bf1-e173cb526e26,,08/08/2023 18:09,08/08/2023 18:30,08-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,1
6db1ff91-28ed-412f-91f2-0ac61fc387b0,Inbound,Returns,Return request,,1f65699f-000a-4452-af59-232937daf696,,08/08/2023 19:46,08/08/2023 19:51,08-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
a6061693-fc6b-4c28-8a98-f88012a8fc04,Inbound,Returns,Fraudulent User,,c24c7c32-0e0f-4380-97ca-528505fa4d63,,09/08/2023 14:14,09/08/2023 14:27,09-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
441afecb-08aa-4972-902f-341d0cdc579e,Inbound,Product Queries,Product Specific Information,,da967755-ef7c-4446-bbc2-424a32db1255,,09/08/2023 00:56,09/08/2023 11:07,09-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
46324c4f-5996-42f9-89fb-9d682c83db99,Outcall,Order Related,Invoice request,,55ab3def-2e6b-4c79-bc65-cd23a5444e09,,09/08/2023 19:27,09/08/2023 19:42,09-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
39d4aaf6-2dc2-431b-9454-71d3e47bcd62,Inbound,Returns,Fraudulent User,,df08342f-f3e2-4284-9556-9912d4521f8b,31/07/2023 16:27,08/08/2023 12:10,08/08/2023 12:11,08-Aug-23,HISAR,LifeStyle,555,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
728674e5-fd76-49f0-b371-f34ca8ef6e3a,Inbound,Shopzilla Related,General Enquiry,Good ,cfa675aa-bfcb-4cf9-9227-527535ca8d39,,08/08/2023 18:54,09/08/2023 15:59,09-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
85cd397e-f7f0-48a5-b49b-3f2680b82e35,Outcall,Cancellation,Not Needed,Was not helpful ,1649d5ab-e419-49e8-aa78-f83c2b962840,03/08/2023 11:18,08/08/2023 12:16,08/08/2023 12:44,08-Aug-23,PUNE,Electronics,899,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
b8a84233-c377-4924-b41f-3cca7cc59ab6,Outcall,Returns,Service Centres Related,,f2c08217-1b32-474f-b015-5546195e6bb1,,08/08/2023 00:23,08/08/2023 00:32,08-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
5d51dc24-fb9b-4e48-9dbf-73049970a3ca,Inbound,Returns,Reverse Pickup Enquiry,I HAVE ORDER 3 QTY. BUT DELIVERY 1 QTY. PAYMENT DONE 3 QTY.KINDLY TAKE ACTION THIS SELLER,619d21aa-e2b3-4a9e-bfa8-9ecc1086d6f6,,08/08/2023 14:44,09/08/2023 11:50,09-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,1
5a22aa97-2e3a-4c45-8642-4053003599f5,Inbound,Returns,Return request,Refund issue..!,632287a0-af4a-4093-a1c6-624d3dfc296c,30/07/2023 22:31,05/08/2023 23:17,08/08/2023 11:43,08-Aug-23,AJMER,Electronics,949,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
6f249af8-f49d-4b40-8cec-570055f9bede,Inbound,Payments related,Payment related Queries,,388b898c-ef52-4e41-859e-44e9c6c94bba,,08/08/2023 10:07,08/08/2023 10:15,08-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,1
5427fcbb-b214-42c9-8c7e-45da0b30ab66,Inbound,Order Related,Order status enquiry,,a53dd835-7059-4f51-8663-573a380174c9,,08/08/2023 21:37,08/08/2023 21:47,08-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
4c6cc3ff-9543-442f-a02c-432cb288735a,Outcall,Order Related,Priority delivery,,d63c70c9-6751-484f-a1bc-241d37d4ade0,,08/08/2023 22:18,09/08/2023 10:16,09-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
73b3cb07-06c8-4bed-9766-265bea189a87,Outcall,Returns,Reverse Pickup Enquiry,,9c138880-7ffa-42a1-b821-6d4ba67583e3,,08/08/2023 22:24,09/08/2023 03:02,09-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
1e01e810-71ec-40e4-937b-a7e09160147c,Email,Order Related,Installation/demo,Thank you ,89a6ff59-a956-4bf9-9e50-af94f807bc7d,,09/08/2023 10:50,09/08/2023 11:22,09-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
c773f126-dc12-409f-910a-b3d0bd9d9b5b,Inbound,Order Related,Delayed,,c2bc2def-adf5-4279-8a4d-2d583413d878,,09/08/2023 20:14,09/08/2023 20:24,09-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
7faa3240-cd76-454f-99dc-f0e26934431f,Inbound,Returns,Fraudulent User,,210b47cd-52c8-4bdf-9762-1b83985c21b7,,09/08/2023 16:02,09/08/2023 16:04,09-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
77f51e3a-57a9-41ea-9f69-9e1b7a7ba30a,Inbound,Returns,Return request,,f01736d7-dc27-4674-a365-af243c62162b,,09/08/2023 15:56,09/08/2023 16:08,09-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
0c11c66d-3f16-469e-a6f5-a4dd199ff9fe,Inbound,Returns,Return request,,63af1c70-7fd0-4c36-8ff3-86c9bd5709b8,,08/08/2023 11:47,08/08/2023 11:48,08-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
a1327045-5c2b-4d95-b4a8-80196b8f773c,Inbound,Feedback,UnProfessional Behaviour,Very good ??????,c07aa79c-cdef-4154-80c2-57f2320e00fc,,08/08/2023 18:15,08/08/2023 18:17,08-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
bf8b3d47-15eb-4481-8f27-30d281d93fe8,Inbound,Order Related,Priority delivery,,0c1ae5f7-24b3-4c5d-957a-0429d47932c7,,08/08/2023 19:11,08/08/2023 19:14,08-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
2a50668d-feef-47c4-bd6f-6ebe9d1ca8a2,Inbound,Returns,Return request,,781bb156-03b3-40ea-b399-3c0f917efb4a,,09/08/2023 12:33,09/08/2023 12:36,09-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
97cceb9f-0f46-4406-b127-e21ef405ce1f,Inbound,Returns,Reverse Pickup Enquiry,,e7f80ff6-7a5f-44e6-ba46-835f004b1060,,09/08/2023 19:27,09/08/2023 22:37,09-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
94fd2301-93d4-4870-8b39-8226d97078a9,Inbound,Returns,Fraudulent User,Excellent ,d9dcfb99-bb95-49ca-b679-ace03be54a37,30/07/2023 19:18,08/08/2023 16:59,08/08/2023 17:02,08-Aug-23,COLVALE,Home Appliences,1599,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
dd67e436-6d92-4d12-816c-ce1062c27503,Inbound,Returns,Return request,,540d7bbe-3a5f-4211-badb-a54137ee487c,05/08/2023 12:11,07/08/2023 20:11,08/08/2023 17:16,08-Aug-23,Laksar,Books & General merchandise,514,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ecd67422-956e-4fd7-b136-d236072e38ae,Inbound,Returns,Return request,,27b3792b-99ce-4b8c-acca-199b9cc2d767,,08/08/2023 16:26,08/08/2023 16:28,08-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
e82ed6a8-75e8-499f-9791-08cf684c0ceb,Inbound,Order Related,Installation/demo,,1b74b185-51ca-450b-885c-fce2917d4a0e,,08/08/2023 20:24,08/08/2023 20:47,08-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0020a131-75b5-4b26-9981-d7c2bb67d904,Inbound,Order Related,Installation/demo,,c247099b-2906-4c43-8340-f78810123705,,09/08/2023 09:30,09/08/2023 12:34,09-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a419c94f-6603-4477-9f28-eabe9ee53e2e,Inbound,Order Related,Order status enquiry,,b83d4bcd-ffa2-4fea-bd8b-7fb788c0c1cd,31/07/2023 13:08,08/08/2023 10:28,08/08/2023 12:58,08-Aug-23,GUWAHATI,LifeStyle,699,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,3
73aadf54-bdcd-4c21-b93d-14082bbdbe13,Outcall,Payments related,Payment related Queries,,695fe1df-94c2-471c-9451-fd76a425c73f,,08/08/2023 01:11,08/08/2023 01:22,08-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
7732cc2b-abc3-4147-a020-d2914d3d8933,Inbound,Product Queries,Product Specific Information,Worst aupport first understand customer what need...then only respond,706c8a88-2906-4e6a-862b-e13d3da6661b,,08/08/2023 06:54,08/08/2023 07:09,08-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,1
61fa2ae7-ab6e-4321-a36b-d502bedf899e,Inbound,Returns,Return request,,f29a44ec-e76e-4dff-944a-c605ea5f5a66,,08/08/2023 11:09,08/08/2023 12:56,08-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
88cd2599-f22e-4d68-a94a-d8a64e70841d,Inbound,Returns,Return request,,c6d8143f-df5b-4229-928b-a307437fe51c,,08/08/2023 20:00,08/08/2023 20:22,08-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
72bbc467-c38e-450b-9790-f7422e688339,Inbound,Refund Related,Refund Enquiry,It is quite good ?,8ee7936a-ea21-4ac4-a680-98ff5ad9d087,,08/08/2023 20:22,08/08/2023 20:24,08-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4f4b5ae9-6af8-43f3-bfcb-8e531ad3b4a0,Inbound,Product Queries,Product Specific Information,,4a58ab2b-28dc-4adf-bd01-13720a08fb1b,,09/08/2023 12:05,09/08/2023 15:20,09-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
9a3e69ae-beac-40f2-9d6c-e16ce1303c8d,Inbound,Order Related,Order status enquiry,,19286ad5-4e53-4cda-8fb6-27b173dc12c7,,09/08/2023 14:39,09/08/2023 15:24,09-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
8dbbd1a7-8c76-4bb8-8ec2-087bef6676e0,Inbound,Returns,Reverse Pickup Enquiry,,fe3791f2-7dd0-40cf-8102-831ccb49fd17,,09/08/2023 14:38,09/08/2023 14:42,09-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
4b144105-fd04-4afc-ac8c-3c02299d29d2,Inbound,Order Related,Invoice request,,0a9526b1-10cb-4f56-9dde-4fa8b8de3e50,,09/08/2023 19:39,09/08/2023 19:45,09-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
aab112a6-27d3-4d62-89e9-96f0e060e3ec,Inbound,Returns,Return request,Thik nhi,38ee60e3-6c76-4021-892c-7fd486463e8c,26/07/2023 15:38,08/08/2023 20:52,08/08/2023 21:58,08-Aug-23,GONDA,LifeStyle,399,,Mike Frost,Madison Kim,Emily Chen,>90,Split,2
bdb621b2-dfad-4ad7-99d9-303e06687988,Inbound,Cancellation,Not Needed,,14b38c32-e0b0-4020-806a-abb03d0a55a3,04/08/2023 17:07,08/08/2023 11:27,08/08/2023 12:01,08-Aug-23,TAMBARAM,Mobile,13990,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,1
8caee844-e3b8-4c17-8549-cec61356353e,Inbound,Returns,Reverse Pickup Enquiry,Please help me ,a0c8c9ec-c761-40c4-9edf-15d2b70f94de,15/07/2023 12:14,07/08/2023 23:45,08/08/2023 00:02,08-Aug-23,ALLAHABAD,LifeStyle,1039,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
782fd05a-b7c7-4ada-9dec-4b10d1d0a764,Inbound,Returns,Reverse Pickup Enquiry,,b32a75eb-a897-4847-8994-9e96dfa476df,,08/08/2023 12:27,08/08/2023 12:50,08-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
9927842d-d27d-4e5d-848d-836ca027d032,Inbound,Returns,Reverse Pickup Enquiry,,c3b2937d-71e4-4d7d-939f-37522639ef02,,08/08/2023 17:19,08/08/2023 17:27,08-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
143245de-e3b6-4162-9583-4d58ebbfa139,Inbound,Returns,Damaged,Please educate sellers to pack food & non food products separately as this is not as per customer requirements & not a healthy sign of consuming food products ??,8c0e2883-1d9c-4dc1-835b-f2864483ab2d,,08/08/2023 21:03,08/08/2023 21:05,08-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
48474cee-10dc-439e-9d7a-356797e186bc,Inbound,Returns,Fraudulent User,I love Shopzilla,837e869b-82c5-4f10-b433-f045f5c2d023,,09/08/2023 14:00,09/08/2023 14:04,09-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
a0ddea2b-4ec8-4710-8f3c-04fb06ae5869,Inbound,Returns,Reverse Pickup Enquiry,,82ffb861-073d-4500-8ad2-e233feef47af,,09/08/2023 15:46,09/08/2023 15:57,09-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
804c929a-0183-463f-9f9f-35ff412ba5d8,Inbound,Returns,Service Centres Related,Thank you so much customer service ,0aaaedea-c4c0-4802-91c7-50358ead17e5,,09/08/2023 16:25,09/08/2023 16:29,09-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
5f9bc315-a490-4034-bc0a-422d17158d59,Inbound,Order Related,Delayed,,636d81d6-60d5-42c8-99c8-f0098b157556,03/08/2023 15:28,09/08/2023 12:09,09/08/2023 12:12,09-Aug-23,JADCHERLA,Electronics,999,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,2
e2a37643-487c-46be-9975-b37b889e12f2,Inbound,Returns,Exchange / Replacement,,8144e020-0e7b-4e00-9c2d-38787e4e07e6,28/07/2023 15:26,09/08/2023 20:29,09/08/2023 20:32,09-Aug-23,PATNA,Mobile,32999,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,2
b15f0627-cbf4-4b96-998a-c1857337b5b0,Inbound,Returns,Wrong,Service good ,2b9cfc48-dc8b-4306-b610-b2b9dc0c496f,11/07/2023 17:16,09/08/2023 12:09,09/08/2023 12:15,09-Aug-23,MEDINIPUR,Books & General merchandise,2999,,Timothy Grant,William Park,John Smith,31-60,Morning,5
eb8c386d-8bbd-4cfa-86fb-0716db33b6c7,Outcall,Cancellation,Return cancellation,,35522596-3eb2-4679-abd1-3e382bba41b2,,08/08/2023 18:41,08/08/2023 18:55,08-Aug-23,,,,413,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
0674119d-f388-4120-95fe-04a7f89ee941,Inbound,Returns,Reverse Pickup Enquiry,,34ecc9f3-6799-4856-a1b1-271e1c668511,,08/08/2023 22:46,08/08/2023 23:25,08-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
d57c310e-33a2-4adc-9cfa-199b7fad57fb,Inbound,Returns,Reverse Pickup Enquiry,,883a4ca8-7a3c-4810-8c5d-3028c57488a5,,09/08/2023 15:22,09/08/2023 15:25,09-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
e6ee5d03-dd4d-4c4c-9b8c-e523596c41e5,Inbound,Order Related,Order status enquiry,Product is not delivered timely I was ordered 4 products no one gets timely ,0040fba1-7533-41d3-9e41-fa720efcc55a,,09/08/2023 19:49,09/08/2023 20:01,09-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
ecb920c4-a5ec-45ea-883c-2e0f62ed6e52,Inbound,Returns,Reverse Pickup Enquiry,,33bb8d80-6621-4f87-afeb-26912b899897,,09/08/2023 18:13,09/08/2023 18:23,09-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
71abd7af-e765-4649-b4f4-75cee68545fa,Inbound,Returns,Missing,,d37cc1fe-498a-402d-8abb-eca5bb1ea29f,,09/08/2023 21:33,09/08/2023 23:46,09-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
c2a44c3f-aad6-4e4a-ae4d-bcfceab420d2,Inbound,Returns,Missing,,fed5cd57-ee41-4bfb-bd89-b7fb719442e1,29/07/2023 18:50,07/08/2023 08:25,08/08/2023 09:11,08-Aug-23,JALORE,Home,375,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
1e9bac13-0935-44ac-8e54-469dbfac2376,Inbound,Feedback,UnProfessional Behaviour,,41b239d0-b3d4-498f-939a-159bf5bfd88a,28/07/2023 07:38,08/08/2023 07:55,08/08/2023 11:16,08-Aug-23,BEGUSARAI,Home Appliences,13490,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
5bc4e80e-ab1a-4b6d-8dc8-f652f018db93,Email,Refund Related,Refund Enquiry,,f1fc788b-4578-46d9-bb88-603754c41b68,,08/08/2023 09:58,08/08/2023 10:05,08-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
db40e7cc-9f2d-491b-b0fc-8d883123fe0b,Inbound,Returns,Reverse Pickup Enquiry,,9c1862e9-d00c-4ad9-b20e-8780e20fbcf2,,08/08/2023 11:57,08/08/2023 12:28,08-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
002bae9b-a283-4f2c-beb1-4ecf00958643,Inbound,Returns,Reverse Pickup Enquiry,,8ece0a46-a048-4c8a-b7d8-09c7f227ba9e,,08/08/2023 20:45,08/08/2023 20:47,08-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,1
096b66ff-09bb-4b4f-ba86-74d192581ea8,Inbound,Returns,Return request,Nice ,ac744e00-4c23-40b1-bc83-219c8f9eaaa6,29/07/2023 18:42,08/08/2023 10:11,08/08/2023 10:15,08-Aug-23,GOPALPUR,Electronics,1099,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
cd157d8d-da17-4aa5-b493-e99e7f91e651,Inbound,Returns,Service Centres Related,,bd63b5bc-8160-45eb-be36-5ef6e113d589,06/08/2023 12:41,08/08/2023 21:33,08/08/2023 21:39,08-Aug-23,CHENNAI,Mobile,29999,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
519ebd03-678d-49e8-bff2-6b0b537ddef8,Inbound,Order Related,Delayed,An agent named Azhar try to help me out but system does allow him to proceed further.  nice customer support.,a2e7ac34-97f9-42f1-86df-ac2c48dc5658,,08/08/2023 21:34,08/08/2023 21:39,08-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
5441d6f2-213d-48a9-91b3-ca9ac2f40035,Inbound,Returns,Reverse Pickup Enquiry,Very good ,10d3bdf8-d94d-4ff3-8cfc-f3184ec7bc27,,08/08/2023 11:40,08/08/2023 11:43,08-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,4
9807c819-269a-4cb1-853c-6e37ac2d455e,Inbound,Returns,Reverse Pickup Enquiry,,b696f22f-b59e-4152-8865-d8b73d5f2041,,09/08/2023 11:02,09/08/2023 12:56,09-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,4
41792459-388a-48b5-a7f0-4e1318c71b45,Outcall,Returns,Missing,very well done ,36f27fa5-3176-4af6-962c-0ca470e38cc5,,09/08/2023 20:20,09/08/2023 20:21,09-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
be1cc074-daa2-451e-bbbc-10418effacaa,Inbound,Order Related,General Enquiry,,de15430b-77b1-440e-9adc-a582f4dbb6e1,,09/08/2023 20:33,09/08/2023 20:37,09-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
efd80e39-d0e5-437f-8898-572e81d24669,Inbound,Returns,Reverse Pickup Enquiry,,c7bde671-db61-4fc8-99eb-04117311f86f,07/07/2023 12:34,09/08/2023 13:46,09/08/2023 15:14,09-Aug-23,NALLASOPARA,LifeStyle,225,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,4
9dfa6c63-71f5-44c9-89ca-f41b8a01173d,Inbound,Returns,Service Centres Related,,308fd795-2bf9-4f3e-aa2a-00435986b793,22/09/2022 15:13,08/08/2023 09:32,08/08/2023 09:45,08-Aug-23,AGRA,Electronics,599,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
eb130819-7e9d-4b9a-b18f-01b56738fa91,Inbound,Payments related,Online Payment Issues,God ,cf2fe458-fccc-48c0-b3fa-c9f829659438,,07/08/2023 20:50,08/08/2023 08:53,08-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
5d8f186b-a07a-474c-b199-7fe5750156db,Inbound,Order Related,Order status enquiry,,9967b08f-aec2-4422-b63e-abf00c4730e0,,08/08/2023 12:20,08/08/2023 12:22,08-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
64ddf76c-1325-4538-961a-9ef0d9c21a86,Inbound,Payments related,Payment related Queries,,c5f62ec2-09e4-48a6-a052-ca9d5efd83f6,,08/08/2023 21:33,08/08/2023 22:25,08-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c1373dec-36f2-4608-94cb-51fedb799be3,Inbound,Order Related,Customer Requested Modifications,,29bccd9e-426d-4b33-81bd-5360ec9d41cc,,09/08/2023 08:35,09/08/2023 11:03,09-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
c65c9e1b-9b6e-4632-9efb-36dfbe63646e,Inbound,Order Related,Order status enquiry,,868da6bf-2581-4926-8936-69e72b9ab10d,03/08/2023 12:50,08/08/2023 16:13,08/08/2023 17:11,08-Aug-23,HYDERABAD,Electronics,32999,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
10d00553-f571-463a-9aaf-5cd5c2defd33,Inbound,Cancellation,Not Needed,Delivery delay problem ,6e198ae8-5d26-4af9-be41-e6b92d34142f,02/08/2023 18:40,08/08/2023 17:30,08/08/2023 17:31,08-Aug-23,SURAT,LifeStyle,569,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d5cac092-1226-4539-957a-4f283a84d107,Inbound,Returns,Return request,,1b14c92d-3b6a-4b0f-b9c6-ff828d13936c,,08/08/2023 11:25,08/08/2023 11:26,08-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
8329c3b6-e798-441a-9c5e-46448c0d5752,Inbound,Returns,Reverse Pickup Enquiry,Better improve customer support,545c3b75-7c30-4003-a07b-9289d3abba76,,09/08/2023 12:42,09/08/2023 12:43,09-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
883ab5ae-e060-41aa-8c63-8cda033cec2c,Inbound,Returns,Reverse Pickup Enquiry,??,85f94bb5-e083-44be-9720-9d6291bfe544,,08/08/2023 12:34,08/08/2023 13:43,08-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
42f919da-a4d9-40f0-a375-414f9ed2dfee,Inbound,Returns,Return request,be resolved quickly ,c204371f-4d8e-469b-8dde-cbc0fcc31695,,09/08/2023 08:58,09/08/2023 13:18,09-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
7905f812-c76d-4ed6-b5e2-303b69123f19,Outcall,Returns,Fraudulent User,,1667a8f3-8abf-4d6c-8084-8bd79e3750c0,,09/08/2023 09:07,09/08/2023 14:41,09-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
640385bf-4cb7-4d0a-b0c5-1dcf9a8cd946,Inbound,Refund Related,Refund Related Issues,,e19c3eea-421a-4e0a-b722-99bba1300700,,09/08/2023 13:06,09/08/2023 13:33,09-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
b3b34441-2154-49ef-8a35-971ff869c1e4,Inbound,Returns,Reverse Pickup Enquiry,,824861e0-1397-4531-b082-07bd638f941c,,09/08/2023 20:52,09/08/2023 20:57,09-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
2b46299f-c77a-4791-8b24-50b485d85c40,Inbound,Refund Related,Refund Related Issues,,476f41b9-0dae-4d65-b271-d1b5d8471e8e,,08/08/2023 08:08,08/08/2023 08:08,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
023a4c3a-76b9-4a82-829e-ab1753b2abe2,Inbound,Returns,Exchange / Replacement,Delivery line Shopzilla ?? not choose after this issue ,e24a96bf-5c4c-48cc-9a3b-7dbc8fe5b875,,09/08/2023 18:15,09/08/2023 18:16,09-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
c858dcd6-3988-4af8-8a2a-e6a01cb6b76f,Inbound,Returns,Reverse Pickup Enquiry,Good,f77ade50-66ea-4640-afed-cb24510bc77f,,08/08/2023 19:46,08/08/2023 19:48,08-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
49dcaaa5-4ea3-4a3e-90c9-13a03cd3062b,Inbound,Returns,Return request,,d5d6c573-3580-4e49-965b-483afb1bf7a0,,09/08/2023 12:48,09/08/2023 12:52,09-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
73bd8394-9ab2-4a52-95ea-500ca8d3d38c,Email,Returns,Return request,,886b6725-ea78-474f-9bc4-fcf14fcf35d3,02/08/2023 03:04,08/08/2023 13:17,08/08/2023 13:35,08-Aug-23,NEW DELHI,Furniture,3391,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
72bd5da6-308b-4d53-ac7d-e7cb6f8a141b,Inbound,Product Queries,Product Specific Information,,b6fadcd6-6907-4487-9928-925f6d31be98,,08/08/2023 13:22,08/08/2023 13:24,08-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fa90024f-417d-4f7c-863b-26fe81af6e25,Inbound,Returns,Reverse Pickup Enquiry,,39a52198-0a04-4d20-844c-f1ad4b2eb5e7,,08/08/2023 20:53,08/08/2023 20:57,08-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
7f79369c-8c25-4256-85b4-1bbeb75b6de2,Inbound,Refund Related,Refund Related Issues,,b2ff5085-130e-4304-b6db-ce429b825a6e,,09/08/2023 10:49,09/08/2023 11:12,09-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
609ea2ea-a25d-405b-9ade-95c9443c6b13,Inbound,Returns,Reverse Pickup Enquiry,,69467bf0-a5fa-45f9-9a8f-2177052c6aa3,,09/08/2023 23:05,09/08/2023 23:06,09-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
8aaab6a3-9acb-4034-9ef3-78f80944c22b,Inbound,Returns,Reverse Pickup Enquiry,,d12c9261-0e0f-4365-b8c2-d708460efda5,02/08/2023 13:16,08/08/2023 13:53,08/08/2023 14:46,08-Aug-23,MUZAFFARPUR,Books & General merchandise,120,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
eae08fed-f048-43a7-a727-06ee0f2228a7,Inbound,Returns,Return request,Very good work ,5dfe45ab-753c-4c11-bebe-9415322f4028,30/07/2023 10:02,09/08/2023 18:23,09/08/2023 18:27,09-Aug-23,RAJAPUR,Electronics,1599,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
64003acb-8822-4167-a9e5-cce88ab87172,Inbound,Order Related,Delayed,,9bced542-628f-4efb-b465-19324a737253,05/08/2023 12:21,07/08/2023 19:58,08/08/2023 07:27,08-Aug-23,GANDHINAGAR,Electronics,1499,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
ab3c959f-bdd2-49cf-83b3-ef49a2121dcd,Inbound,Order Related,Invoice request,,8f288aec-27b0-4f68-b423-328023bb98c2,06/08/2023 08:54,07/08/2023 21:47,08/08/2023 21:19,08-Aug-23,SHAHJAHANPUR,Mobile,31999,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
94dd5bb6-34b8-42e6-97e0-08dd0a5e1858,Inbound,Order Related,Delayed,I love Shopzilla ,f0abd491-6f23-4692-9b01-ad1435913397,,09/08/2023 16:12,09/08/2023 16:15,09-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
0f41869a-11a5-423e-bd6f-ab523dc5883f,Inbound,Order Related,Installation/demo,Product is not good so return ,ae9de1f4-e56a-42e7-b07f-a561d1b05e73,,08/08/2023 12:13,08/08/2023 12:20,08-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
4c200cb9-d4b1-472f-a255-12095e0f524f,Inbound,Returns,Reverse Pickup Enquiry,Pls return my order,0ff50e7a-1b48-46c5-b5e7-64a8bfceca4b,,08/08/2023 18:00,08/08/2023 23:23,08-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
18951dd7-1e04-406e-9b5c-f02d75dedbb6,Inbound,Returns,Return request,,dcb125a3-a44d-4372-8434-af1032844819,,08/08/2023 19:19,08/08/2023 21:18,08-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
1bc9b338-4925-4ffc-95c6-d60524895725,Inbound,Order Related,Delayed,,0e182071-ce2e-441f-8e1b-78b1726d560f,,09/08/2023 16:37,09/08/2023 16:39,09-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
1ff62ded-655f-4b01-968c-b180b144b658,Inbound,Order Related,Seller Cancelled Order,,c6568712-a112-4bc4-98de-8cf99ed9454a,,09/08/2023 17:24,09/08/2023 17:25,09-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
b2968869-1034-44b5-92af-94d1011855ab,Inbound,Product Queries,Product Specific Information,,03a24b37-36de-4d3f-9fcb-9e3dcad84b6d,,09/08/2023 22:07,09/08/2023 22:08,09-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
2ab732b6-508a-4ea9-9fdf-4eba529683e2,Inbound,Returns,Reverse Pickup Enquiry,,e3d3b620-9c60-456d-ba09-ef7032f51665,11/07/2023 18:26,09/08/2023 13:38,09/08/2023 13:39,09-Aug-23,PORT BLAIR,Electronics,179,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
bcd8af76-8a21-4325-93a1-75c69f24b8b9,Inbound,Returns,Reverse Pickup Enquiry,,01f01ffb-994c-4a22-b24f-0535f5da7dcb,,08/08/2023 11:09,08/08/2023 13:33,08-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
eeec112b-d353-494e-8565-1f83a2ca6eda,Inbound,Returns,Reverse Pickup Enquiry,,2db47288-261a-458f-9f2e-a5461c4d2005,,08/08/2023 19:51,08/08/2023 19:59,08-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
efef07d5-f9bb-4ee3-b0f3-7e4e7980b0b6,Inbound,Order Related,Order status enquiry,Delivery date showing for same time but after order placement it's showing for tomorrow,40c39993-e28a-4c03-9736-d8405d670145,,09/08/2023 01:02,09/08/2023 11:23,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,1
39e08743-e251-4af6-88b4-ed7a4c1c913a,Inbound,Order Related,Installation/demo,,70153500-2f1d-4894-aa42-e2487177578f,,09/08/2023 20:31,09/08/2023 21:00,09-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
dfa3c0c5-a6ce-44a3-95a5-1950dc032bb6,Inbound,Order Related,Invoice request,,de66b110-aab2-4dce-8f58-f4a78ad2865d,,08/08/2023 07:24,08/08/2023 07:27,08-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
0232b966-0a9d-4fce-b2a4-57660fefc1d1,Inbound,Order Related,Installation/demo,,06c680bb-a018-4bc8-9d4a-e47761e3c089,,08/08/2023 12:17,08/08/2023 18:57,08-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
bda123c5-1da6-4ef3-ab7d-4e79bc24342b,Inbound,Returns,Reverse Pickup Enquiry,Product ka charjing nhi chal rbsbhai,3b5edb39-8857-4c3d-a220-a074c18aa3d2,,09/08/2023 11:15,09/08/2023 11:18,09-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
956e57b9-ce62-4ed8-8dac-96ae5c05ab4a,Inbound,Returns,Missing,,6d8a0645-eed9-4e03-947f-80ad0e59d825,,09/08/2023 14:25,09/08/2023 14:29,09-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
65800e73-599f-4913-8c56-c4dfb4c66ec3,Inbound,Order Related,Delayed,Good ,4cfd2cbb-b721-4068-92bd-5f5d158ccd35,02/08/2023 08:55,08/08/2023 13:26,08/08/2023 13:27,08-Aug-23,BARAUT,Books & General merchandise,425,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
73c3e65e-ffbb-4257-8768-2f8df7c2b1e6,Inbound,Cancellation,Not Needed,,31dbf75e-9863-4afe-bbcd-c7e487f87dab,06/08/2023 08:39,08/08/2023 07:16,08/08/2023 07:36,08-Aug-23,BEGUSARAI,Mobile,12999,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
5450a680-f35a-4648-aaad-aa8cade05102,Inbound,Order Related,Delayed,,6e4b107c-a576-49cd-b66c-2ec32690a605,05/08/2023 13:16,08/08/2023 13:03,08/08/2023 14:32,08-Aug-23,ALIGARH,LifeStyle,161,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
f945d2c3-60e1-440b-887b-994f2d241ce3,Outcall,Returns,Reverse Pickup Enquiry,,1c5a8eec-8aaa-4aa5-88f3-23b2beb73462,24/07/2023 10:53,09/08/2023 19:20,09/08/2023 19:30,09-Aug-23,JAIPUR,LifeStyle,239,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
e367c75e-5d83-442c-ada4-3decb6e47310,Inbound,Product Queries,Product Specific Information,,a773a2a3-016d-43e6-b97f-ce9c07428d42,,08/08/2023 10:34,08/08/2023 10:35,08-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
61b9d476-08b0-4871-8b04-faabd3791181,Inbound,Order Related,Order status enquiry,Good,cf7d14bf-b64e-46cb-82e4-9659d455adcc,28/07/2023 06:46,09/08/2023 16:43,09/08/2023 16:49,09-Aug-23,KALOL,Furniture,464,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
6fe9edb1-cea5-45d1-81ea-895b82fb820d,Inbound,Order Related,Priority delivery,Very very so cute,a7137af2-ee9c-4b86-b2bd-6e028f1dc846,04/08/2023 14:26,08/08/2023 10:52,08/08/2023 10:53,08-Aug-23,DUMKA,LifeStyle,299,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
aa8791f5-a96b-4cb7-9112-0b91f399958a,Inbound,Order Related,Order status enquiry,,39cc4e3a-f3ac-4b9c-8b37-01647276c841,,08/08/2023 17:34,08/08/2023 17:35,08-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
2d29b9eb-1b29-4ad5-ac4a-62be09399ff7,Inbound,Returns,Reverse Pickup Enquiry,,000aa39e-b869-403d-956a-ad5507ca13e5,,08/08/2023 19:21,08/08/2023 20:38,08-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,2
ce354957-c77e-4fde-b804-008f552a3eda,Inbound,Returns,Reverse Pickup Enquiry,,90218855-af4b-4408-80b9-93ae350dff76,,08/08/2023 22:26,09/08/2023 07:01,09-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a3ab350e-b58c-4910-9db5-517f041b8304,Inbound,Order Related,Delayed,Please send the delivery with in given date if it reach after the time then what is the use of it we have to cancel the order.,5b440843-14c8-4347-9931-3334729e7332,03/08/2023 00:06,08/08/2023 18:24,08/08/2023 18:29,08-Aug-23,VASAI,LifeStyle,599,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
4b4b5899-da39-4871-842d-b9a78147d34a,Outcall,Refund Related,Refund Related Issues,Good,b6a5f485-fd27-4c5e-8847-dc7693b62831,,08/08/2023 09:39,08/08/2023 09:41,08-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
26b81b1a-e760-47c6-8b1a-47b4619a9eec,Inbound,Order Related,Installation/demo,I want to change the product l want with wifi connection exciqutiveis tell not possible ,223b1cba-e499-42a2-9a9e-ca92278dc492,,08/08/2023 14:07,08/08/2023 14:57,08-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2162e19e-3eb4-443a-84ea-7070217ddf8b,Outcall,Returns,Reverse Pickup Enquiry,,08d0bec5-706d-4b86-ac8f-5210f0d4101a,,08/08/2023 17:42,08/08/2023 17:51,08-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
a5e04e77-591a-4004-96c6-5d30e7e67723,Inbound,Returns,Return request,,641d9a70-77a0-4b52-878b-3fd0021f6fb0,,08/08/2023 21:45,09/08/2023 10:47,09-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
9bb8db98-a894-4862-8914-c1472a2717cd,Inbound,Order Related,Delayed,"Always value your customer, because customer loyalty wouldn't not come easy if you oare not focused on your pleasing yoor base.",a04bfc5f-e027-4f3e-a4d8-218a4ea00d83,,09/08/2023 20:02,09/08/2023 20:06,09-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
c89f48c5-d189-436e-a98d-0751f0b607bc,Inbound,Order Related,Delayed,"There is no better service provider in 600063, New Perungalathur (Chennai), they are irresponsible in their delivery hub services and they take more time to deliver the product.",ca50091a-8351-4cd5-a3ed-87067c140f25,,09/08/2023 06:23,09/08/2023 10:51,09-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
8612f8d7-b4d3-4810-a8fa-2f47a3395160,Inbound,Returns,Reverse Pickup Enquiry,Good ??,f156d28d-ccf6-4167-8f14-c602709b8558,,08/08/2023 15:02,08/08/2023 15:04,08-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
e465337c-c5ea-4c33-bfb5-73073b99a62f,Inbound,Returns,Reverse Pickup Enquiry,,03c210b7-04f2-4c2e-a30c-6abbf259ac56,,08/08/2023 17:52,08/08/2023 19:32,08-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
019c6b85-7bad-4619-9a9f-0432f881ee50,Inbound,Returns,Fraudulent User,Problem solving,1cc77da9-d67d-464c-8e0d-02f01f3511b7,,08/08/2023 21:26,08/08/2023 23:38,08-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
d619b64b-f1d4-495c-bb50-88cdda2332a1,Inbound,Order Related,Order status enquiry,,fad980fd-481d-4916-b8ef-f85ff17158cf,,09/08/2023 16:46,09/08/2023 16:51,09-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
3d03e32a-4dd1-4bf6-af81-4ae6abe22216,Inbound,Returns,Reverse Pickup Enquiry,,66c9e742-eed5-428b-8616-e4bc2874bb21,,09/08/2023 19:48,09/08/2023 19:50,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
57eeb36b-963b-42d7-81f5-3d5a03cebf69,Inbound,Order Related,Delayed,,52353a67-2401-45f2-bc14-fabec9841a70,04/08/2023 22:16,08/08/2023 21:26,08/08/2023 23:42,08-Aug-23,MUMBAI,Mobile,18999,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
732a25c4-4cab-4b7c-a540-dce068191c7e,Inbound,Payments related,Online Payment Issues,,f9b53db6-0aa5-4c16-ac71-052eb6b05469,,08/08/2023 09:54,08/08/2023 11:19,08-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
08faac89-7e09-4dd6-b3f9-525c79ddb98f,Inbound,Refund Related,Refund Enquiry,,5b393421-3cdf-40cc-b4db-910514e388c7,,08/08/2023 17:14,08/08/2023 19:53,08-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
191c1858-f925-4acf-bbd8-438accf1cc93,Inbound,Returns,Reverse Pickup Enquiry,,bf5cb0d2-1bab-4cd8-beb1-97f3309b0e94,,08/08/2023 11:27,08/08/2023 12:14,08-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
11df5415-6db0-47cb-8c5b-889c4ff4b071,Inbound,Returns,Return request,,21dde7a5-0739-4c21-a742-922cbf034593,,08/08/2023 08:53,08/08/2023 10:06,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
5821683e-58a0-4921-b651-2240bab88a79,Inbound,Returns,Reverse Pickup Enquiry,,23531cd3-7c08-4b46-a9b0-2e9f009161ad,,08/08/2023 11:33,08/08/2023 11:35,08-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
c066ed94-0e73-4ccb-8d1d-ed9173927653,Inbound,Order Related,Installation/demo,,65beca95-8f68-4c56-bb95-e72f21162abc,,08/08/2023 13:15,09/08/2023 06:09,09-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
bffd2c14-e30e-4805-870a-74d50819dcb1,Inbound,Order Related,Delayed,,93621e5f-911b-4849-8d5a-ce69e188ca78,,08/08/2023 18:36,08/08/2023 18:40,08-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,4
413a77b2-3a62-4ac0-a8a6-a9400dbe1936,Inbound,Returns,Reverse Pickup Enquiry,,fa1dd8f2-0456-422e-bcff-df42b1499fe4,,09/08/2023 12:57,09/08/2023 13:28,09-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
47239c33-7db2-4989-994b-6c53674f8c75,Inbound,Returns,Fraudulent User,Excellent support ,863ae089-59f7-4bd8-b738-58a084cedbaa,,09/08/2023 21:34,09/08/2023 21:37,09-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
e2184a8e-3c1e-4a13-b22b-300fafef0de6,Inbound,Refund Related,Refund Enquiry,  vary good ,133c2e86-5a86-47e3-8554-1f8446263471,,08/08/2023 14:26,08/08/2023 14:38,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
86d0f2a5-fa3c-4e80-a9ab-68f82b464a1a,Inbound,Order Related,Delayed,"Customer support   said he registered a complaint and I would receive an email, but I don't see it till now.",60b0eec1-2a9c-4701-b624-725c7cc210c8,,08/08/2023 20:33,08/08/2023 21:42,08-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
5a952b11-fa4b-4b28-b375-c392d5c1f5d9,Inbound,Order Related,Delayed,,a1c7cac8-1d61-451b-ad7f-24703a4368d6,,08/08/2023 18:57,08/08/2023 19:01,08-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
d9bfdad3-a7a7-44cb-8fe9-5faba8ddbdd8,Inbound,Order Related,Installation/demo,,67b12d7a-39cc-4655-b4a0-30b1fe4d4acf,,08/08/2023 22:43,08/08/2023 23:43,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
f5c75221-0f52-404d-a192-d173e511723a,Inbound,Order Related,Installation/demo,,945edc22-1efa-47d1-a1d8-2472ce4a933a,,09/08/2023 12:25,09/08/2023 12:28,09-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e6312621-442a-4e86-b8e4-f88779b01a28,Inbound,Product Queries,Product Specific Information,,5ee2986e-10dd-487b-96bc-361f87b3d2c9,,07/08/2023 11:26,08/08/2023 20:50,08-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,4
e8112573-d911-4f54-a1eb-b767a71ba94e,Inbound,Order Related,Installation/demo,,f4f65079-41df-444d-a06f-e928c1c196eb,28/07/2023 19:57,08/08/2023 21:04,09/08/2023 04:41,09-Aug-23,KUPPAM,Home Appliences,8199,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
ba94a584-f91c-4b18-aa56-5e96dbe84d99,Inbound,Feedback,UnProfessional Behaviour,,74ed522f-9898-45d0-a14e-28062ec4236d,31/07/2023 20:57,07/08/2023 20:00,08/08/2023 10:08,08-Aug-23,CUTTACK,Electronics,899,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
cf169f2a-ad31-4160-8d4c-469e1ca1312d,Inbound,Order Related,Order status enquiry,Happy ,14d83c19-b9aa-40c9-93c9-6bf00c25c98b,06/08/2023 17:25,08/08/2023 14:49,08/08/2023 14:50,08-Aug-23,SARAN,LifeStyle,949,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
66034503-37b3-49eb-a659-5ce4f54a1110,Inbound,Returns,Reverse Pickup Enquiry,,ae05df0b-9263-42ba-8bc6-cd7f69916ca1,02/08/2023 12:32,07/08/2023 21:45,08/08/2023 10:54,08-Aug-23,BHUBANESWAR,LifeStyle,247,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
f1b65912-ec38-470b-b130-c7c684bccd01,Inbound,Product Queries,Product Specific Information,Prodect quantity 36 noted Shopzilla but received 22 pice.,ff1e1dcf-57c6-4905-95f8-03d77eba61cc,,08/08/2023 10:08,08/08/2023 10:19,08-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,2
d800f5a8-e44e-43a7-84c5-796826bb6e2f,Outcall,Returns,Reverse Pickup Enquiry,,4ed372bc-e090-437a-9635-a09cfbd91069,,08/08/2023 17:47,08/08/2023 17:54,08-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
63961335-2b50-4e18-b07d-437aa9c4221f,Inbound,Returns,Reverse Pickup Enquiry,,0a889e31-5750-41f8-bcdc-937ef7f7225f,,08/08/2023 20:29,08/08/2023 20:42,08-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9b854bb5-5a9b-4d2c-b343-49355b6e4c75,Inbound,Returns,Reverse Pickup Enquiry,,0856f758-3f04-4226-a85e-880ba1332500,,08/08/2023 23:52,09/08/2023 11:22,09-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
94c594c0-65ff-4080-a90b-b4f1915e3dff,Inbound,Order Related,Seller Cancelled Order,,80f9eb00-7c26-403f-b98a-566e09465f0b,,09/08/2023 17:39,09/08/2023 17:41,09-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
1f89a2d2-84ea-4e9e-9ad5-dc0a03bd229e,Inbound,Returns,Reverse Pickup Enquiry,,12330edb-c843-4984-ad8c-8d931d129e5f,,09/08/2023 19:46,09/08/2023 19:48,09-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
88d33f04-458a-4eb1-a80e-81342094428b,Inbound,Returns,Reverse Pickup Enquiry,,74cf2d6b-b57e-4b3d-a526-d1025cce4c6b,,09/08/2023 21:28,09/08/2023 21:34,09-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
22c06d15-af9f-4bcc-929c-5255e3801f4f,Inbound,Order Related,Order status enquiry,,962f1a8f-057c-4870-b151-81600b6e684a,,08/08/2023 10:35,08/08/2023 10:37,08-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
d834ce91-c38e-427c-818f-f3153da8a0b0,Inbound,Order Related,Seller Cancelled Order,,5bb49acb-a3b4-4554-abe0-9a4fdc52c448,,08/08/2023 12:25,08/08/2023 12:43,08-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
22f1adca-6fbd-458d-adbe-b35e125dbf43,Outcall,Returns,Return request,,30e13b41-f0e0-4308-83c3-e450d77e0c33,,08/08/2023 18:47,08/08/2023 18:51,08-Aug-23,,,,514,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
e30f9489-3a7e-4e1c-bef2-d940cc3483e6,Inbound,Returns,Reverse Pickup Enquiry,"Someone frp, Shopzilla came and picked up the return in the morning and came back in the evening and returned the product to the maid in our absence saying that a complaint has to be filed for return.  ",4978817e-4b6f-4331-84b0-17e679ffefb4,,08/08/2023 22:18,08/08/2023 22:23,08-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,3
b2968616-fa4d-4271-9603-abb510e39d69,Inbound,Returns,Missing,Some products having no return policies.make those returnable with reasons.,ca9d5752-b9ca-4a06-b412-2acffc24d866,,09/08/2023 15:49,09/08/2023 15:50,09-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
47e6368e-6a0b-4af9-990d-cc90569e60b5,Inbound,Returns,Reverse Pickup Enquiry,,6127f394-11c5-4a65-8dab-aa6703f375d7,,09/08/2023 18:37,09/08/2023 18:39,09-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
6967f5ee-3f74-4b29-a108-1ab78864a1d4,Inbound,Product Queries,Product Specific Information,,4a86bc58-1dbc-46bc-8a0a-fcc931f91753,,09/08/2023 22:28,09/08/2023 22:32,09-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
b565cba2-6c59-4886-b11e-5c78a5f9e0e8,Inbound,Returns,Service Centres Related,Good,53d9141f-fdc5-4175-9092-10d5f470575e,10/06/2023 20:31,08/08/2023 18:47,09/08/2023 12:36,09-Aug-23,KANINA,Electronics,762,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
99e46e34-b189-4844-a603-ab52e21dbe0c,Inbound,Returns,Reverse Pickup Enquiry,,b75eadbc-fb6f-479d-92ac-cf2dc0726fc6,,08/08/2023 10:58,08/08/2023 11:05,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
ff0392a4-17cd-4c95-8a2a-5cbc4faf74ea,Inbound,Returns,Reverse Pickup Enquiry,,832c38d4-f921-42b1-b849-e322a9c7a766,,08/08/2023 11:21,08/08/2023 11:24,08-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
db778c17-6e25-44e0-aeb7-263e006b723d,Inbound,Cancellation,Not Needed,,53a164f7-9d88-4765-81af-cd79f628e1f7,,08/08/2023 16:44,09/08/2023 11:34,09-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,2
1ad9369c-7a6a-4c5d-a101-6eb3ed1f0b55,Inbound,Returns,Reverse Pickup Enquiry,Very pathetic after sales service specially installation servicess,10323d8e-14b3-4f98-bd5a-cce6210bd768,,09/08/2023 11:02,09/08/2023 11:46,09-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
4abf5935-4f6b-4937-a867-eb55211a9a63,Inbound,Returns,Reverse Pickup Enquiry,,f2c0fb16-458e-4bf5-b37c-7fd5d85f9523,,09/08/2023 12:11,09/08/2023 12:15,09-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
6c5c8fc2-620e-4b26-b4c5-e701665c7f4d,Inbound,Returns,Return request,,ddc5e70f-2a46-4b7c-b1c6-764831a82550,,09/08/2023 18:28,09/08/2023 18:31,09-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2f959d8f-e9fa-4071-8cc0-388efcc88c4a,Inbound,Returns,Reverse Pickup Enquiry,,0ff9d5c7-a3f6-408a-8482-c9d62a3c3b43,16/07/2023 18:54,07/08/2023 09:13,09/08/2023 10:42,09-Aug-23,SEHORE,LifeStyle,168,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,4
c523670a-27eb-42bc-b8e5-59a0c8c205e1,Inbound,Returns,Return request,You excel at serving your customers. Great job!,574dd847-395d-4126-bbde-e231115f7285,04/08/2023 12:08,08/08/2023 10:44,08/08/2023 10:46,08-Aug-23,INDORE,LifeStyle,375,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
9755b24a-cc98-4682-8b3e-7a66d7d368a3,Inbound,Order Related,Delayed,No action taken by Shopzilla. my product is still under replacement.not a single delivery boy came and take the product back.very pathetic behaviour from Shopzilla.i must walk legally against the fraud scam by Shopzilla ,5373a719-a736-4cb0-b951-a1f05f860fda,,08/08/2023 21:45,09/08/2023 15:39,09-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,1
3594b55d-48e0-46d4-9187-7902b670f1f9,Inbound,Product Queries,Product Specific Information,I m happy with customer support executive behaviour ,f70dc1b1-0442-4300-b66d-6e700ade4319,,09/08/2023 13:28,09/08/2023 13:49,09-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,4
09d08b76-450f-4771-a075-3b6c99ae7544,Inbound,Returns,Reverse Pickup Enquiry,,0527bbdf-f47e-49b3-91c4-4d1a03ff4df1,,09/08/2023 21:02,09/08/2023 21:07,09-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
c09ed35f-0919-487a-be25-47cd1b6624d9,Inbound,Order Related,Order status enquiry,,69019ada-6d0b-4d39-8854-938876ed7be7,05/08/2023 20:40,08/08/2023 17:59,08/08/2023 18:33,08-Aug-23,SHILLONG,LifeStyle,241,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
9d67c7f1-088b-4794-9cd3-882540671696,Inbound,Returns,Fraudulent User,,c6f34bb2-f31b-4151-9fa1-9753b1c41419,04/08/2023 07:45,06/08/2023 19:38,08/08/2023 04:30,08-Aug-23,KANPUR,Books & General merchandise,196,,Nicole Patel,William Park,John Smith,31-60,Evening,5
745f282a-e738-4bd0-bcde-82db6d789441,Inbound,Order Related,Installation/demo,,5e19d438-cbd1-44e0-ad34-182c1ebe34a6,,08/08/2023 13:09,08/08/2023 14:14,08-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,3
413ac401-3253-420e-9f2f-2f258cd13ead,Inbound,Order Related,Delayed,,414af78e-7ef4-40cf-a8eb-27019580e1b7,,08/08/2023 22:20,08/08/2023 22:21,08-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
cbea3b5c-6003-405b-90ed-680e07202c39,Outcall,Order Related,Delayed,Thanks ,ccee0cc9-e5a2-4a0d-872e-467d52a8993c,,09/08/2023 19:25,09/08/2023 19:29,09-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
b617515c-a818-49f2-9284-cbcd39489f83,Inbound,Returns,Reverse Pickup Enquiry,,24012d0e-f9e2-4d7b-be36-26d3e8b77161,,09/08/2023 17:48,09/08/2023 17:49,09-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
bc467c8c-1552-4d34-82fd-d5802063a924,Outcall,Order Related,Installation/demo,Feeling good ,2e5de226-b0bb-4836-a012-95c28ad41ae9,,09/08/2023 19:01,09/08/2023 19:22,09-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
432e1e72-e1a3-4a48-912c-44368c193849,Email,Returns,Missing,,35cd6461-d4c2-4c9b-8c43-705985cc6740,,09/08/2023 19:33,09/08/2023 20:04,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
0c5d4baf-e582-49d7-a742-b913d6b74342,Inbound,Returns,Service Centres Related,,de319c47-aa14-47d0-ba92-cf01d1c98793,03/07/2023 15:05,08/08/2023 08:49,08/08/2023 08:52,08-Aug-23,VARANASI,Mobile,27999,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
80b12181-1d49-4df2-882c-c09f244e3290,Inbound,Payments related,Online Payment Issues,Nice,3df15385-02f1-4717-be04-4db678452053,,07/08/2023 20:52,08/08/2023 05:39,08-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
ef7e9665-c2f7-41c3-b401-d52d4c7b37c1,Inbound,Order Related,Order status enquiry,Worst e commerce site ,a2640b90-6be2-4596-bc83-e66a6147bab8,,08/08/2023 22:36,08/08/2023 22:53,08-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
44bb88c3-ea7b-43de-a873-9ea9882671f5,Inbound,Refund Related,Refund Enquiry,,6c0fd464-a849-423e-b3e3-562dd34aee47,,09/08/2023 11:25,09/08/2023 11:58,09-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
d6364eef-f46f-4d31-8a1b-6fc2eccb93a7,Inbound,Order Related,Priority delivery,,575da9db-8759-48f2-9c0b-b2a02d5d19cb,,09/08/2023 20:57,09/08/2023 21:02,09-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
b959144a-3ccf-4d2d-bc86-92eb9238e4b5,Inbound,Payments related,Wallet related,"If Shopzilla cant help in sharing the same details available in the Shopzilla App over an email, I believe then what can be expected in terms of more help needed",fcb8821b-957e-40ba-9101-a7094dc3a6ec,,09/08/2023 21:59,09/08/2023 22:06,09-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
c79eaae2-3899-49f5-b629-d6c714749aa4,Inbound,Returns,Reverse Pickup Enquiry,,d4abbf00-081a-4b26-923f-be23e3cf1eea,,08/08/2023 12:20,08/08/2023 16:19,08-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
2d643af2-6e7c-4c1b-93de-5687a720cc2f,Inbound,Returns,Return request,,b0a9f46d-b3fc-476b-8bd5-475531327fac,,08/08/2023 21:09,08/08/2023 21:12,08-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
91c19606-6395-4aa4-b458-74235965560e,Inbound,Returns,Damaged,,3f994004-827a-41f6-9e0a-f3013146a8d0,,09/08/2023 07:56,09/08/2023 10:52,09-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,1
87e42f93-e4d7-47d0-a568-c5589e3e3ae5,Inbound,Returns,Damaged,Satisfied with customer care service ,870ad4d7-4fa1-44c2-92cb-9a8ffd8e6959,,09/08/2023 18:25,09/08/2023 18:31,09-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
c2b6929f-b0cf-47ea-bafd-1ed1bdaa5fd3,Outcall,Returns,Return request,The coustom support very good.,d9b3799c-8837-4d02-ae77-e359d738246b,,09/08/2023 17:46,09/08/2023 18:44,09-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a201e8cd-3b58-488a-80c5-e4276e6edda7,Inbound,Order Related,Order status enquiry,Good but there should be less waiting for time ,2356256c-0ea8-401f-90eb-23d2a379c8c2,,09/08/2023 22:29,09/08/2023 22:31,09-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
80525a68-f8ff-417b-ab63-a2e0e46a7e47,Inbound,Returns,Missing,,f7c6a103-2abb-4cc2-aa8f-c8963983ddea,,08/08/2023 05:57,08/08/2023 05:59,08-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,4
8b90092f-ccd4-407a-9722-4a0d5eb055b3,Inbound,Order Related,Installation/demo,product is not working,bfd5abaa-630b-4e2d-8b51-50314873b007,,08/08/2023 12:14,08/08/2023 12:31,08-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
895403b2-3461-4244-93af-574228e0f5a6,Inbound,Offers & Cashback,Other Cashback,,5ebd9ee0-6cc0-4f34-adaa-8ed521c911cc,,08/08/2023 16:51,08/08/2023 16:53,08-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
ff3fa50a-f98c-456e-bb92-d69f3fbbb7f6,Inbound,Cancellation,Not Needed,,e762a8b7-5fd5-4dc3-a624-fbf486f7416f,,08/08/2023 18:34,08/08/2023 18:36,08-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
3935eccd-d88b-4062-a236-42f66ead39a0,Outcall,Returns,Reverse Pickup Enquiry,,0dc850a5-2e3f-4361-ba89-588270e8fada,,09/08/2023 10:09,09/08/2023 15:40,09-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
af461a19-3fee-4993-b55d-aff2ef86d0c5,Inbound,Returns,Fraudulent User,,906672db-0bc1-4952-ba1e-8dfafee73963,,09/08/2023 12:23,09/08/2023 12:24,09-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
24a5bb92-7b19-44e5-9bfb-93387a216362,Inbound,Returns,Reverse Pickup Enquiry,,a1c51aa7-3b26-40b7-8494-f18a4465a9cf,,09/08/2023 20:05,09/08/2023 20:06,09-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,4
cabf3c8d-86bc-4391-9f8f-28924fa0f819,Inbound,Returns,Missing,,d5f7e814-7480-4200-b490-788f8d66f41a,,09/08/2023 23:52,09/08/2023 23:54,09-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,4
007a7044-093e-4f06-b050-975145807b71,Inbound,Refund Related,Refund Enquiry,,68dd7fce-fd1b-4e81-b3eb-01833d35e347,21/07/2023 16:34,08/08/2023 10:14,08/08/2023 11:59,08-Aug-23,ANANTAPUR,Home Appliences,20490,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
6c93411b-26c5-4b02-9067-5b33bb1d97a3,Outcall,Returns,Return request,  service is good ??,8aff7549-2fee-434c-ad63-ab3dbd3c0b75,,08/08/2023 13:11,08/08/2023 13:16,08-Aug-23,,,,645,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
a2b84e6d-2a25-437f-bd7b-d95116da838d,Inbound,Order Related,Delayed,Ye mutually beneficial ,100cfd04-1e31-4a31-92b5-c5011e76e32f,,08/08/2023 14:01,08/08/2023 14:02,08-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5cb64053-586f-428f-8f0b-1946d334f7fe,Inbound,Returns,Fraudulent User,,c5381193-f988-4eba-804d-c149284ff37f,,09/08/2023 18:17,09/08/2023 18:26,09-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
ddaae943-3535-452e-857f-591d4b9ae0c8,Outcall,Cancellation,Return cancellation,Thanks ,68b1ae3c-a0f9-48c7-96f0-2e17a460814c,03/08/2023 13:42,07/08/2023 13:55,08/08/2023 09:21,08-Aug-23,BAREILLY,Electronics,799,362,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
4f777ff9-29cb-4c71-b6e2-5a442dd8d3de,Inbound,Order Related,Order status enquiry,I order 30 July a vesco Drift 24T Bicycl it's delivered time and date are 07/08/2023 But still 09/08/2023. Not any information come out form Shopzilla teems.but I also paid money. ,aed0c0dd-12e6-41f4-9c59-784eea13267a,30/07/2023 07:52,09/08/2023 14:33,09/08/2023 22:05,09-Aug-23,JHALDA,Books & General merchandise,5224,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
e1b83d6e-6138-47a5-a0ce-03ac2508ab7e,Inbound,Returns,Return request,Very Good,49626433-6f8d-41d4-9776-c770063264f3,,08/08/2023 13:42,08/08/2023 13:45,08-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
0c96fbe7-62cf-4185-ae4f-41040eaf7d4a,Inbound,Product Queries,Product Specific Information,,9d6b8dc3-a384-48e8-855e-2d8cc6776cd0,,08/08/2023 21:47,08/08/2023 21:59,08-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
75f7474c-f885-4d50-8c95-130e6b5ad551,Inbound,Product Queries,Product Specific Information,Please reorder my cancel order,31b363d4-f3fb-4f13-8b63-47006074b0b5,,08/08/2023 22:49,08/08/2023 23:07,08-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
49c8510e-ea40-49fb-aac5-61b2fb4c5995,Inbound,Refund Related,Refund Enquiry,,21e31006-0cf0-44aa-bafb-754023d04ae1,,09/08/2023 09:46,09/08/2023 11:34,09-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
aee29df8-8960-4099-a8b1-795e33867187,Inbound,Returns,Missing,,f075d4b6-3b9a-40d9-8b07-20be6e192786,,09/08/2023 16:18,09/08/2023 16:28,09-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
f91fbdd7-2ecf-4bd4-92bf-7bbc30143581,Inbound,Returns,Return request,,645547fb-b0d9-465f-9719-5a38a7492368,,09/08/2023 22:50,09/08/2023 22:54,09-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
8a2d100a-3299-40a1-88fd-30e724a05be2,Inbound,Order Related,Delayed,,df9f1427-e484-46f7-82eb-f61302dc85c4,25/07/2023 16:25,09/08/2023 16:33,09/08/2023 16:35,09-Aug-23,SRI DUNGARGARH,Books & General merchandise,350,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e60f7368-4a25-4886-a541-d3d1f5e57570,Inbound,Shopzilla Related,Shopzilla Rewards,Shopzilla is never helpful nowadays and associates are making fake promises always no worries you are unable to resolve my issue than I'm used to help you with good feedback ??,3547ea49-f5f9-411b-8b07-487149561d01,12/07/2023 13:17,06/08/2023 20:52,08/08/2023 16:54,08-Aug-23,GIRIDIH,Mobile,29999,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
9fc12561-8a73-43ec-b2c5-d6d8481d134c,Inbound,Returns,Missing,,5451f014-9c60-4fa1-9b06-946978575c89,,09/08/2023 17:13,09/08/2023 17:14,09-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
07089441-8021-490f-9f08-96ab7da0cb6c,Inbound,Returns,Missing,,0321e170-7edb-4ae5-976f-3fbe7bf08b2b,,09/08/2023 19:01,09/08/2023 19:29,09-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
1fd419fd-057d-4086-98d8-a5a8d05c4c66,Inbound,Returns,Reverse Pickup Enquiry,Good,d7f0a68e-358a-489d-8922-cb13f52f62f5,,08/08/2023 07:41,08/08/2023 07:54,08-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
5e7b4033-2588-4a1e-a60b-460190530f5f,Inbound,Returns,Exchange / Replacement,,f26d4178-2f59-4b64-9c19-93e20fb2ff70,,08/08/2023 23:08,09/08/2023 10:44,09-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
edc66834-7dc0-4b13-ae7d-85ae023b7137,Inbound,Returns,Wrong,,f6dfa051-7715-42a7-9ed2-7c82db370b01,,09/08/2023 08:05,09/08/2023 10:59,09-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
57e2996d-08d9-4d9f-bc36-2d42989ea910,Inbound,Order Related,Invoice request,I am not getting option to download the Invoice for the delivered orders ,856e0742-0242-4664-a919-f8bf1b3c7049,,09/08/2023 13:05,09/08/2023 13:14,09-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,3
c00b6e87-d6e0-49d6-9e9b-8477d0c2f4d1,Outcall,Payments related,Payment related Queries,,eea8947c-96bd-47af-923d-c427768964fd,,09/08/2023 22:55,09/08/2023 23:01,09-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
39539143-f67f-466c-b03b-2b5a54cdc0a6,Inbound,Returns,Reverse Pickup Enquiry,,01c77339-abf8-4cc4-bc30-a525f75ac368,,09/08/2023 13:46,09/08/2023 13:48,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
cb278698-7c1d-4712-a8d3-7da47b8a175e,Inbound,Returns,Return request,Good response from customer care executive,75e7b63b-55ab-4442-8717-aaf03a0d18dc,,09/08/2023 22:07,09/08/2023 22:09,09-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
01c1b55b-9a65-4b3f-b7c5-026752da8b70,Inbound,Order Related,Delayed,,e11dd99f-85a8-4023-b263-cfad14532eb0,,08/08/2023 06:14,08/08/2023 06:17,08-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a7574525-73f8-4864-b1d2-67ea45aa126f,Inbound,Returns,Reverse Pickup Enquiry,,681d8e9b-6979-4393-a279-ea0add2a3ecc,,08/08/2023 19:15,09/08/2023 18:56,09-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,1
6c80fd8f-f38a-461e-aa10-7a3c5b062531,Inbound,Order Related,Installation/demo,,1926436e-ed21-496d-a936-0b7b06242dc4,,09/08/2023 13:01,09/08/2023 14:53,09-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fdef8bb3-1b4f-47d5-bf51-e7609a4a2c13,Inbound,Returns,Reverse Pickup Enquiry,,5b148af9-03f5-469d-9d98-71d4ee9bf0d7,,09/08/2023 14:01,09/08/2023 14:02,09-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
f425dc81-2de3-4ef2-9550-599240cc7850,Inbound,Order Related,Priority delivery,,c0fa629f-9ee5-48cd-beb6-d608225d02e7,,09/08/2023 19:50,09/08/2023 22:08,09-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
0eacd250-58a9-4d88-b72d-5876b3c1a4a9,Inbound,Returns,Reverse Pickup Enquiry,All okay ,b8e9db89-f9fe-4adc-a744-c7158bd94be6,22/06/2023 18:11,08/08/2023 08:53,08/08/2023 09:13,08-Aug-23,ANUPGARH,LifeStyle,824,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
b2837d19-dec7-421f-a991-4e8b8c3a9e35,Inbound,Order Related,Delayed,display proper delivery tracking information of grocery items on app and websites ,21533eca-0fe6-4165-969d-c59a2fa639c4,01/08/2023 18:01,09/08/2023 20:57,09/08/2023 21:07,09-Aug-23,SHAHGANJ,Books & General merchandise,99,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
02cbfcb6-f492-45d3-a86d-83f0bc02c311,Inbound,Order Related,Priority delivery,,3d7aadd8-931c-47b9-a5ea-9c4e83d8258a,,08/08/2023 08:59,08/08/2023 09:04,08-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
7174ca8a-6baa-4ab9-955c-4dae7bde6a2c,Outcall,Feedback,UnProfessional Behaviour,Please hepl consumers to get fullfill there requires ,4ff6aea5-c8e1-447e-a64a-a44848b16ad0,,08/08/2023 09:45,08/08/2023 09:48,08-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8e9b46f6-0388-4ff7-aa26-368520fe1909,Inbound,Returns,Reverse Pickup Enquiry,,f517e144-9243-4853-afad-2eb6c4bf3044,,08/08/2023 09:59,08/08/2023 10:14,08-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
af698e0d-c653-4a1b-9324-0f16880024a0,Inbound,Order Related,Order status enquiry,,965e06a1-4892-4d91-8a96-0ff4541a5a56,,08/08/2023 15:08,08/08/2023 15:09,08-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,4
7413f9ad-2e30-4af5-a486-3b9ed29c1c82,Inbound,Order Related,Installation/demo,nice,8e2c558e-fb84-4625-b4a5-cab7ff2f0c0a,,08/08/2023 17:13,08/08/2023 17:21,08-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bbedbb41-a8ee-4adb-82f4-db22164a62df,Inbound,Returns,Fraudulent User,,3bd63a65-89a5-4487-a4a9-0f9aabcada34,,09/08/2023 08:45,09/08/2023 11:04,09-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
b72c38ca-72ef-478f-b3fd-ef6e8f826dbe,Inbound,Onboarding related,Seller onboarding,,d8f79f4a-b397-400a-bcba-50665a7de7d5,,07/08/2023 18:11,08/08/2023 12:28,08-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
47e15228-9be8-4dbe-8bf1-8853a8db5d4d,Outcall,Payments related,Payment related Queries,,3b672f5c-885a-472c-a38b-3f6eacf1af46,,09/08/2023 16:30,09/08/2023 16:39,09-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,2
0bedcb63-084f-479f-81b9-d2e84a0f24f7,Inbound,Feedback,UnProfessional Behaviour,,02f3efa1-ed58-4532-ba9f-e32f9bece836,,09/08/2023 17:26,09/08/2023 17:35,09-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
3e67f591-702d-48de-ae55-cac49d14061e,Inbound,Returns,Reverse Pickup Enquiry,Nothing,122174c7-d7e8-4b2a-a8ec-fad67eeef552,28/07/2023 18:03,08/08/2023 19:24,09/08/2023 08:04,09-Aug-23,WEST GODAVARI,Mobile,1190,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4d81d782-7ac1-4850-a7ef-7a78ae9969b1,Inbound,Returns,Fraudulent User,Product missing related complaint option provide on app.,4a277bcd-88f1-46ce-9238-b818e33c4a86,,08/08/2023 15:43,08/08/2023 22:03,08-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
46de582b-1773-4154-b97c-9cef3b539dc3,Inbound,Order Related,Order status enquiry,,439cd195-6207-48e7-85b2-dd67f682995f,,09/08/2023 20:26,09/08/2023 20:46,09-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
1c7a270a-be39-44b7-bba8-d9ca6bf7ad76,Inbound,Returns,Reverse Pickup Enquiry,,35b3ea63-765c-4073-b08d-4eead3633544,,09/08/2023 13:51,09/08/2023 13:51,09-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
6bece3bb-0ab1-4748-9f03-b2c76ef48b2b,Inbound,Returns,Wrong,,42033590-40c3-4240-bb64-b8f23a9c4bcf,,09/08/2023 15:40,09/08/2023 15:43,09-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
85792667-bf30-4167-9a0a-f6e277a2ed03,Inbound,Returns,Fraudulent User,,c7d985b8-f8b5-4bbe-8a04-f6715f42fa9a,,09/08/2023 17:15,09/08/2023 18:16,09-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
21071384-1196-417f-8a9d-0344345f9666,Inbound,Returns,Reverse Pickup Enquiry,Horrible item,1ce54fdf-b0b1-4227-9c40-36e6f5d260c8,,09/08/2023 21:05,09/08/2023 22:20,09-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
2242de40-a845-42aa-b048-767f29e2837d,Outcall,Returns,Wrong,It was a great experiance while talking to customer service . He helped me with all my issues . Thank you so much,70c1d680-649b-4b30-8848-98f3b6864334,28/07/2023 10:36,09/08/2023 19:49,09/08/2023 19:57,09-Aug-23,LUCKNOW,LifeStyle,749,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
296142a7-b08a-4f69-8b84-cb0fa7174e56,Inbound,Returns,Missing,,30f7b922-6082-4f57-bab4-119bc95280de,01/08/2023 12:39,05/08/2023 20:16,08/08/2023 12:00,08-Aug-23,RAIPUR,Books & General merchandise,94,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,4
1565fa09-8ab5-4885-856a-a9d5b10c31a6,Inbound,Order Related,Delayed,Not resolved ,61c24784-1237-450f-a2b5-589b0021cfbb,05/08/2023 23:18,09/08/2023 08:40,09/08/2023 12:17,09-Aug-23,GHAZIABAD,Mobile,11999,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
35053ce8-d527-4e3d-af02-7d66bbc23950,Inbound,Returns,Fraudulent User,,db69fcec-21b3-4b54-b815-fce0d7ac5670,04/08/2023 19:59,07/08/2023 18:10,09/08/2023 21:16,09-Aug-23,KANPUR,Books & General merchandise,477,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
94cd3587-78dd-43d3-a06d-ba417c919c5c,Inbound,Returns,Wrong,,0f12765f-ae6c-4aa2-b0fc-7294467ff65d,01/08/2023 23:13,09/08/2023 14:44,09/08/2023 14:44,09-Aug-23,MUMBAI,Home,920,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
e49047cd-d5d1-4c5e-b859-81868d5c4051,Inbound,Returns,Reverse Pickup Enquiry,,55388dcb-9e5c-49fb-bcc5-5f4f6c7dd790,,08/08/2023 11:55,08/08/2023 11:56,08-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4ccfdf45-45e4-4ed5-9b8d-54780f1b2aaa,Inbound,Feedback,UnProfessional Behaviour,,b914cbe7-c0f1-4f50-b1f2-717bed6fd13c,,08/08/2023 19:00,08/08/2023 19:11,08-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
c411b8cb-78ea-48bb-bf73-e698b9652286,Inbound,Order Related,Order status enquiry,,fa4e630e-05b6-4241-ab98-044c099f3c41,,09/08/2023 14:32,09/08/2023 15:39,09-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
6085dcdc-877a-4781-8a8a-5dcc776fc78e,Email,Returns,Reverse Pickup Enquiry,Nice talk you Please my problem solved,78afa2dd-57c5-4f22-b41c-d4b502814112,03/08/2023 22:14,08/08/2023 00:23,08/08/2023 00:26,08-Aug-23,INDORE,Home,413,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
f25e74bd-b2b4-4302-acce-f5e8edce9cde,Inbound,Returns,Reverse Pickup Enquiry,,f110747a-35dc-4a63-a353-368af9a45be3,11/06/2023 12:23,08/08/2023 08:35,08/08/2023 08:37,08-Aug-23,RAJGARH,Home,189,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
f81068c9-6650-4029-a375-d06b5e4baabf,Inbound,Payments related,Payment related Queries,,925238a6-c4d3-4a10-8d39-0f5f39106417,07/08/2023 16:20,07/08/2023 16:32,08/08/2023 04:49,08-Aug-23,BHATKAL,Home Appliences,668,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
3bd227c8-75b9-4941-ab4a-116f70e61e12,Inbound,Returns,Service Centres Related,,93f2f057-e5c9-49c7-b6e1-e15115ef00d0,,08/08/2023 15:31,08/08/2023 19:30,08-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
ffaa5734-daf7-46dd-91c8-ae8c58b0f2d5,Inbound,Order Related,Priority delivery,,a8046faa-ad99-4fe7-ac57-bcb68264d182,,09/08/2023 13:10,09/08/2023 13:14,09-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
70bb8264-3fe7-48cb-b4b6-927bc6a4dc04,Outcall,Order Related,Installation/demo,Pintu   ,00615d96-c11a-4e12-b3ef-6395f35e6322,10/02/2023 08:55,09/08/2023 11:14,09/08/2023 11:17,09-Aug-23,PUNE,Electronics,1099,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
639ca942-74bd-4051-a6b0-0acb79e8079b,Outcall,Returns,Reverse Pickup Enquiry,,920c42f4-35ea-462c-9122-fa40077529fe,,08/08/2023 10:11,08/08/2023 10:12,08-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
7d76e648-c21f-4f30-9ec9-e0046d0bb4a2,Inbound,Returns,Reverse Pickup Enquiry,"seller didnt aproved my return request yet a day ago,   otherwise executives are so dedicative, thank you",3cced914-9ee6-463d-8994-9826b7e64a50,,08/08/2023 22:06,09/08/2023 12:22,09-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,3
797d0a7f-894a-42bc-be16-9c003a525df2,Inbound,Returns,Reverse Pickup Enquiry,,18156a14-cf99-41b1-95f1-cc79a7f4fe40,,09/08/2023 15:04,09/08/2023 15:06,09-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
44e748cc-b9c3-4cf0-baa9-3ed107da6ec8,Inbound,Returns,Reverse Pickup Enquiry,,fc9fd5ea-570e-4e9c-b213-db74d8f63dd7,,09/08/2023 20:36,09/08/2023 20:39,09-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
b3bb0406-03f6-463c-a187-91f16bbc4a7a,Inbound,Refund Related,Refund Related Issues,Thanks ,03587052-8cb2-4483-a198-b9b8f4ae1418,05/08/2023 20:41,08/08/2023 18:36,08/08/2023 18:39,08-Aug-23,KHERI,Furniture,24,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
4a6a7d0c-6b8a-4796-a2f2-fba366f2b86b,Inbound,Order Related,Delayed,I m happy... Thanks sumit ,30d32ee8-d99a-4727-9952-2415210936ea,03/08/2023 15:50,08/08/2023 18:27,08/08/2023 18:49,08-Aug-23,ETAWAH,Books & General merchandise,263,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
d4fe10a6-7f54-474c-9f06-f396c3158a5f,Outcall,Order Related,Order status enquiry,,4fa77087-80b7-4c48-8a31-80032b94d90d,,08/08/2023 07:52,08/08/2023 07:56,08-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
7a1170d5-a191-43c7-b4fb-a880a508edd3,Outcall,App/website,App/website Related,Good,72713aed-e29b-4069-93ae-e1e65a3cf564,,08/08/2023 12:32,08/08/2023 13:05,08-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
f78b1ee0-f183-4ee0-b514-96ed64a6c6a5,Inbound,Returns,Missing,Thanku ,7fe89b9a-a752-46bd-9d31-debf93c8d382,,08/08/2023 15:21,08/08/2023 23:28,08-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
750894ca-6851-4178-b50b-834c238404fe,Inbound,Product Queries,Product Specific Information,,e631911b-d5b0-45c2-a540-40a2e230baac,,08/08/2023 19:11,09/08/2023 12:25,09-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e052a412-8c61-4e01-b130-4df376cf48bb,Inbound,Order Related,Priority delivery,,6a3b6b7c-e604-4019-bd98-bd790a9bb6aa,,09/08/2023 23:37,09/08/2023 23:38,09-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a4224b80-0e31-41b1-9f87-4967ebc005cf,Outcall,Returns,Reverse Pickup Enquiry,,52181ba9-c0af-45f4-b999-1fdd035189c6,29/07/2023 10:35,09/08/2023 19:21,09/08/2023 20:32,09-Aug-23,JAMSHEDPUR,LifeStyle,299,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
bbe7c862-fef6-4b2d-a9de-c1ffe059d746,Inbound,Refund Related,Refund Enquiry,,6881af00-52b1-420e-b384-2d70c087611e,,08/08/2023 12:09,08/08/2023 12:14,08-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
82d9cd59-c431-4f2e-9ad7-d22ee3ea0e08,Outcall,Order Related,Priority delivery,,70723adb-109e-456d-9706-c3f96ba333ea,,09/08/2023 19:25,09/08/2023 19:32,09-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
87345a9f-21ca-4d98-81c5-78ac3bd26d77,Inbound,Returns,Fraudulent User,The item if returned to delivery man and it's showing delivery then there is no way to report on APP. The customer help is taking more time to respond. ,b8353414-d589-41b3-b562-5f7ece85d995,,09/08/2023 07:48,09/08/2023 11:44,09-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
a6fc2a49-ebf2-4fcb-825c-115edf8fb8d3,Inbound,Returns,Service Centres Related,,20367e9b-6b53-4c54-8e54-3fe59e1698a4,,09/08/2023 17:49,09/08/2023 21:16,09-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
af353e7b-f14f-4537-8b34-2fe238293315,Inbound,Order Related,Seller Cancelled Order,Y need my order cancel ,9cb41a04-34aa-423d-bc5f-caea1be84ebd,,09/08/2023 19:42,09/08/2023 19:49,09-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,2
659cdd9f-fae4-4855-968f-af16d772f0f1,Inbound,Refund Related,Refund Related Issues,"I placed the order gift card order worth 20k on 5th August and the order is still pending, and your customer support executive gave me the wrong information that my refund will be processed within 24 hours and it\u2019s been more than 3 days, worst customer support ever",06660747-7f12-4637-9895-d4c19aeecd30,,06/08/2023 21:18,08/08/2023 21:07,08-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
19fefbfb-6fed-4dd7-82bf-f0f1268ba803,Inbound,Returns,Exchange / Replacement,,3bd38f16-daf7-4c16-906f-282895aaba7f,05/08/2023 12:57,09/08/2023 12:13,09/08/2023 13:35,09-Aug-23,VADODARA,Home Appliences,49990,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
42c4f06a-ef83-42c0-8b85-420d3839dd94,Inbound,Order Related,Seller Cancelled Order,,48005a64-1cbd-4068-a546-0819bfd285f1,,08/08/2023 08:29,08/08/2023 08:30,08-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
203fe3b4-51cc-41fe-888f-a5519351640e,Inbound,Returns,Reverse Pickup Enquiry,,c9aafb3b-7694-46d1-9788-ed635f32f382,,08/08/2023 14:28,08/08/2023 14:31,08-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4fa8ce1e-15b3-4260-a8f5-d72f3c4b8d8f,Inbound,Returns,Service Centres Related,,28f8163b-b4e8-4f97-b16c-648901492153,,08/08/2023 11:45,08/08/2023 11:54,08-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
254a9cef-cae3-435f-bda4-8f3024267bab,Inbound,Returns,Reverse Pickup Enquiry,Good service,286f7981-234e-4201-a277-2041f76002f3,,08/08/2023 08:33,08/08/2023 08:35,08-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
da3ef110-d226-480f-844a-1cf6d3fdda93,Inbound,Order Related,Invoice request,,c0e3a177-59a2-4f79-ab7f-0b69bce6ca12,,08/08/2023 15:29,08/08/2023 15:32,08-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
adea1534-3f97-44f6-9eca-a612cb592488,Inbound,Order Related,Delayed,Experience was awesome ?? and thankyou,bfff3e7f-fc07-4517-a964-a6104bb2dcd9,,08/08/2023 17:25,08/08/2023 17:28,08-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
c3d9bd0b-057d-4a6b-95cd-f05bc8d61c36,Inbound,Returns,Reverse Pickup Enquiry,,67e1aa3c-e9e3-4440-8752-21a7f4633a33,,09/08/2023 17:44,09/08/2023 17:49,09-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
751bb6fc-8f23-4789-81eb-2f0ebff93b1d,Outcall,Returns,Return request,,aaa8df52-7f64-4f67-9ab6-ee4f113421c7,,09/08/2023 18:46,09/08/2023 18:48,09-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
75778454-cf13-4812-a6c0-ce8304e5a771,Inbound,Order Related,Order status enquiry,,c89e47e7-3a0a-47c7-a131-a010295eb1da,24/07/2023 20:49,09/08/2023 13:18,09/08/2023 13:22,09-Aug-23,LALSOT,LifeStyle,499,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
df321128-e6dc-40e6-bfcb-8083df9d8df5,Email,Cancellation,Not Needed,"Customer is not happy with delay in delivery and wants to cancel, executive not cancelling..worst policy.worst delivery. Pl cancel and initiate refund.",af075727-2b72-47b0-87e9-043370c21d8f,05/08/2023 23:20,08/08/2023 11:42,08/08/2023 12:00,08-Aug-23,CHENNAI,Mobile,24999,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
01413f9c-8392-49c8-9769-2e6543f98ef0,Outcall,Returns,Reverse Pickup Enquiry,Change my wrong product,e0e3c333-374d-4d51-8a0d-c1871370f797,15/07/2023 09:29,08/08/2023 00:07,08/08/2023 00:26,08-Aug-23,VARANASI,LifeStyle,132,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
86eaaacc-92c6-4ad1-a061-48f27950f136,Inbound,Returns,Return request,,62de527a-82ea-48bf-b06d-76f3d84cde3c,,08/08/2023 08:14,08/08/2023 09:41,08-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
1d28d649-51db-4fab-8440-e25b1d3e75f9,Inbound,Returns,Reverse Pickup Enquiry,??,82f26bcf-c54f-435c-a9c4-7d27946081b1,,08/08/2023 11:06,08/08/2023 11:10,08-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7c46b4a3-13f9-4840-9d6c-b831b4d5ace1,Inbound,Refund Related,Refund Enquiry,,b63d7270-f55a-4ca2-8106-068e2a2d2713,,08/08/2023 13:03,08/08/2023 13:17,08-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
2fb441cb-1460-4dd1-b93f-d9f5d153a745,Inbound,Order Related,Order status enquiry,Thanks,0f9ef077-a9be-412e-8c9a-889a5b00fe6b,,08/08/2023 14:14,08/08/2023 14:19,08-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
ceb742a7-d09c-442d-9329-59d3afb7ca6c,Inbound,Cancellation,Not Needed,Fasten your delivery ,f840ca3a-498f-4bb3-8caa-0ff17270100e,26/07/2023 11:30,08/08/2023 14:18,08/08/2023 14:24,08-Aug-23,ORAS,Books & General merchandise,260,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
ed5c377a-ecb5-49eb-85e1-87acbfdca250,Inbound,Returns,Reverse Pickup Enquiry,,105b96ab-13c9-416d-b9ed-dd8c2e7e79d2,30/07/2023 13:45,08/08/2023 12:45,08/08/2023 12:46,08-Aug-23,DURG,LifeStyle,1584,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
de4866a7-261a-4026-b0af-a03b6d7bdb44,Inbound,Returns,Return request,"Product packaging and logistics needs to be improved, most of the time product getting damaged because of bad handling.",a6d31e66-ce3e-4753-9f5c-98f0e30bef2d,05/08/2023 23:03,08/08/2023 00:50,08/08/2023 08:10,08-Aug-23,PANSKURA,Books & General merchandise,679,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,3
85d9876c-3025-4b34-a06f-703de9d03f28,Inbound,Refund Related,Refund Related Issues,,a7b18fd7-b41e-4361-9394-2731d2c518b6,,08/08/2023 07:57,08/08/2023 07:59,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
1bd62146-5989-4d85-a86a-735387a9e4dd,Inbound,Product Queries,Product Specific Information,,79a9ebd1-997c-408f-a8bb-d99cf6696dc8,,08/08/2023 12:58,08/08/2023 14:01,08-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
d022cb95-e30a-4506-925d-85880343f531,Inbound,Returns,Exchange / Replacement,"Need to add the point in mobile  . When people pay extra amount while some mobile testing fail, they not get any kind of receipt or invoice on mail. If someone pay extra on exchange,they must receive the information by Shopzilla.",38c48e98-2fd2-4e71-bcfa-f3e81fb7684e,,08/08/2023 17:41,08/08/2023 22:03,08-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
5ac5e0fb-e133-4bf2-aeb5-1f16550b26aa,Inbound,Returns,Missing,Good,6dbb5c06-0cab-4624-b14b-ecfa1dd2565e,,08/08/2023 19:29,08/08/2023 19:33,08-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
d5ed04d4-8b1d-4e36-8e97-8b8439e5e569,Inbound,Returns,Missing,,a3c287b4-6404-42c3-99f3-dd3700b317d2,,09/08/2023 21:07,09/08/2023 21:38,09-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d40f4f86-5386-4512-ba89-f4fa9c471bb7,Inbound,Cancellation,Not Needed,Good,470dedd9-6dea-4298-ab72-72e4a10be7e9,11/07/2023 20:06,08/08/2023 07:17,08/08/2023 07:20,08-Aug-23,AMBALA,Books & General merchandise,295,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
28be700b-d7d5-4fb8-b072-11b4e3b307a4,Inbound,Payments related,Online Payment Issues,,ecc4bba3-84af-4e56-8a2b-fdfab4f9cc5e,,05/08/2023 17:01,08/08/2023 09:32,08-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
b1c7e00a-2614-4092-b62b-15a7cd2ee11e,Inbound,Returns,Wrong,Good ,02a4cdf5-d862-4cc7-ac9c-5a0f6977a646,22/07/2023 16:54,08/08/2023 12:50,08/08/2023 12:51,08-Aug-23,RANCHI,Electronics,899,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,4
ee409dad-5027-4dba-9b0a-a1af5ceda14f,Email,Refund Related,Refund Enquiry,Good feedback for this customer care ,fad92700-c740-45c2-8949-e9aa18a8e75b,,08/08/2023 13:58,08/08/2023 14:00,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
40cceb7a-a6fc-49e7-9a0f-fcc8fed647c3,Inbound,Order Related,Order status enquiry,,e800f58f-796a-4c73-8bf0-8696c2dc2a1d,,08/08/2023 18:30,08/08/2023 18:33,08-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
1a75694c-f525-4365-a584-3f1e7a505c51,Inbound,Order Related,Delayed,,e98c8f40-89d4-4705-9365-106347b9c574,,08/08/2023 20:40,08/08/2023 20:43,08-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
c5ba4215-d77f-49ae-ba4d-59d96ca1a4e3,Inbound,Returns,Return request,,f46ee674-4344-4131-b18c-04f739b432f6,,09/08/2023 13:29,09/08/2023 16:13,09-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
53e73b4b-1909-44ef-b274-66ad0b38bae5,Inbound,Cancellation,Not Needed,Thanks ,bc94e8e4-2017-466c-9bbb-299c327de202,,09/08/2023 18:16,09/08/2023 18:40,09-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
e6c19e46-250c-49c2-9fd0-1dfaa0414d6f,Inbound,Returns,Reverse Pickup Enquiry,,7012ed09-af60-4c9f-95f5-118446baafd6,,09/08/2023 19:40,09/08/2023 19:42,09-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
db94d1fd-3f0f-414c-8a79-ee39d8e3090e,Inbound,Feedback,UnProfessional Behaviour,,cf1c2b21-97c3-4efa-8883-cb6b637d2b3d,,09/08/2023 20:38,09/08/2023 21:26,09-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
511bc4ca-baac-456d-9cfc-95582032a0a9,Inbound,Shopzilla Related,Shopzila Premium Related,,cbf48790-5913-4aa3-b693-2ac544ecd1c9,,08/08/2023 06:20,08/08/2023 09:53,08-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
a075543f-070a-4bdf-a9b3-586907cb3b1e,Inbound,Returns,Reverse Pickup Enquiry,,b9def989-5429-4682-a834-8b5ae2d05780,,08/08/2023 11:13,08/08/2023 11:15,08-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0e1c2291-2dfc-4c38-a1ef-25e0dd0d181e,Inbound,Returns,Reverse Pickup Enquiry,,d614f501-3a61-4fd4-a514-63fa9e875e8e,,09/08/2023 10:02,09/08/2023 10:57,09-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,1
9f809e4f-33ce-4e36-8e50-748e5d69899e,Inbound,Returns,Reverse Pickup Enquiry,,c83c485b-a256-434b-8433-09a4f9b8d628,,09/08/2023 11:23,09/08/2023 12:54,09-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
1eaeddcf-40c2-448e-a1f7-8a876c636cd8,Inbound,Returns,Return request,,e5359f4a-5e32-477f-b3eb-04ac4f0a6294,,09/08/2023 18:02,09/08/2023 18:04,09-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
0bcbab9b-1cf2-46b6-a010-3ee9d5fa16b9,Inbound,Order Related,Installation/demo,,ef652a72-d553-4bd6-b6b6-a3d8dc3fe544,,08/08/2023 21:27,08/08/2023 21:29,08-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,4
30a6cf9c-9bcb-451c-a9aa-18eeb8943e41,Inbound,Returns,Return request,Good experience ,44cf95f0-7e0f-406b-84cf-6fc2768e1d78,,08/08/2023 22:37,08/08/2023 22:58,08-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,4
be91dc13-ed83-47ec-8d5a-bc4c21348c88,Outcall,Returns,Reverse Pickup Enquiry,,041e78b1-d61f-4110-bdbb-49b33d4f9916,,09/08/2023 11:35,09/08/2023 12:10,09-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
c71fd449-2854-463c-b6a8-b2c0e65db655,Inbound,Order Related,Delayed,Bad service ,19bb668e-4b74-4451-82c8-6bb71232eea4,01/08/2023 08:35,07/08/2023 14:28,08/08/2023 08:30,08-Aug-23,JAIPUR,LifeStyle,849,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
05b0a756-b702-4465-b2d8-8e418d92c61b,Inbound,Offers & Cashback,Affiliate Offers,Please provide language as malayalam,a90499bd-8871-48cb-b082-c34484e104aa,,08/08/2023 11:50,08/08/2023 12:43,08-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
72c276df-c9d6-4780-ab04-5f2730a6062e,Inbound,Returns,Fraudulent User,No,f42c524c-2ed3-499e-90af-9995b0a8ea7e,,09/08/2023 08:22,09/08/2023 11:19,09-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
1f5259a4-cf54-45f9-b9dd-2f60eb8e43a2,Inbound,Order Related,Delayed,,45777d5f-0977-466f-ad1c-03904dbfd81b,,09/08/2023 13:51,09/08/2023 14:00,09-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
981ff7a9-4250-4564-83af-276bcc229473,Inbound,Returns,Return request,,ffd5e858-1747-4523-b6bc-ebd184154ea2,,08/08/2023 21:19,09/08/2023 00:10,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
0f008de4-e6fb-41fa-8771-d5c767ae5b1e,Inbound,Returns,Fraudulent User,,17b6ce9a-4e47-4a1a-bcf3-72e2b21596ed,,09/08/2023 10:55,09/08/2023 11:10,09-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f24efc85-de7b-4b43-8310-80de2f0a5bbd,Inbound,Returns,Wrong,,2cbf5824-7356-43b2-a39a-0809b49978a8,,09/08/2023 21:21,09/08/2023 21:32,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,3
416ceb2d-d1d0-4c73-b932-2ccc121ea0c0,Inbound,Returns,Reverse Pickup Enquiry,Hii,46adebde-7077-4524-8aba-586042a7038a,28/07/2023 13:41,08/08/2023 17:19,08/08/2023 17:23,08-Aug-23,AMBALA,Books & General merchandise,973,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
ba14961b-36d9-4282-a01d-7f6d6219166b,Inbound,Order Related,Delayed,,cd6f6650-cb5b-4c7d-8949-a5394121c134,31/07/2023 11:03,08/08/2023 12:39,08/08/2023 12:41,08-Aug-23,DARBHANGA,LifeStyle,629,,Logan Barnett,William Park,John Smith,31-60,Morning,4
1fbec61b-2fd4-453a-b2f1-323eae9e96ae,Inbound,Order Related,Installation/demo,Customer support team not eligible for customer concern ,f6fbb831-c123-49ef-aa6c-127b0910df48,,08/08/2023 11:02,08/08/2023 11:23,08-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
99948f6a-4063-4a29-a2f0-c211bdb42949,Inbound,Returns,Return request,,8e10be1b-86ac-4e7a-81fc-a2767c1b4587,,08/08/2023 12:34,08/08/2023 20:14,08-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,2
57a60528-80df-45cb-80aa-33449ba9e3c0,Inbound,Returns,Reverse Pickup Enquiry,,021d9ced-6d15-47b2-80ad-57c325564467,,09/08/2023 11:57,09/08/2023 11:58,09-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
f416c9fb-d86d-4df7-891d-679ddcba60f4,Inbound,Returns,Reverse Pickup Enquiry,,e8b75385-9c28-47ac-99b4-bd569cb9904c,,09/08/2023 18:07,09/08/2023 18:10,09-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
04798ce4-cb17-4816-a9c1-daa725dac7a6,Outcall,Returns,Return request,,8e8bc107-c7fd-4f51-a293-fef2fa145f1e,,09/08/2023 15:35,09/08/2023 15:43,09-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
c8d46ff3-b59d-4058-b7f7-3721779c000d,Inbound,Shopzilla Related,Shopzila Premium Related,Problem solved ?,500884ce-af56-4593-b8db-89c9734fc154,,08/08/2023 19:28,08/08/2023 19:31,08-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
179b74cb-1158-4787-8d84-3c5d08bb2247,Outcall,Order Related,Installation/demo,,0fa9fd16-496b-43b1-8e4c-652d5bc6db26,,09/08/2023 14:17,09/08/2023 17:58,09-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,1
6d9406be-e953-479a-8987-86da4273f598,Inbound,Returns,Damaged,,f55256bb-6dcd-437b-b998-c2cbde9e0f7d,,09/08/2023 21:12,09/08/2023 22:26,09-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
650cc938-9746-47fc-ace5-26ad1d0b3933,Inbound,Refund Related,Refund Enquiry,,09f53f01-0964-4934-a633-aca441580945,,08/08/2023 17:43,08/08/2023 17:51,08-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
b40fde16-2d56-49b5-a8aa-3d504cde2373,Inbound,Returns,Return request,Nice,495a4577-81d2-4db5-a3ea-94604f40026e,,08/08/2023 19:48,08/08/2023 19:51,08-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e81f0561-c703-4482-986c-135cd987846b,Inbound,Order Related,Installation/demo,,687d537a-a683-4449-b359-2b12c031b8fa,,09/08/2023 08:59,09/08/2023 12:55,09-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ebb6b527-7b68-493d-9076-2d472a430d9f,Inbound,Returns,Reverse Pickup Enquiry,,c0c641ca-366e-43d2-b33d-e84c8b355c63,,09/08/2023 14:18,09/08/2023 14:24,09-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,4
25ea24e5-6f41-4d90-83a2-ca3d3b5b8113,Inbound,Returns,Reverse Pickup Enquiry,Good ,1910b623-ac9c-497d-abae-36065843f6f4,,09/08/2023 16:29,09/08/2023 16:39,09-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4a302d5c-44ad-4014-b345-38cc98fa77f0,Inbound,Order Related,Order status enquiry,,579aa4d5-33c9-47ea-a2e3-9f59f7def1d2,,09/08/2023 17:45,09/08/2023 17:56,09-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
a3121b67-b55e-43b1-9d04-09c29907e144,Inbound,Order Related,Installation/demo,,82ea1c7e-6f97-43fe-b212-a1b90e7429af,,09/08/2023 20:27,09/08/2023 20:30,09-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
c5df0819-156d-4da0-9146-ebae4d7448fd,Inbound,Order Related,Installation/demo,,1ed92194-be38-453f-ba20-b2302ee4e964,23/07/2023 09:06,08/08/2023 08:40,08/08/2023 11:37,08-Aug-23,HYDERABAD,Books & General merchandise,2852,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
90908e36-8382-49b1-9e1c-60e40405d0f1,Inbound,Returns,Reverse Pickup Enquiry,,0ac5b068-2cb0-4d49-adca-e50b64ac1bf5,22/07/2023 12:12,08/08/2023 15:33,08/08/2023 17:30,08-Aug-23,PUNE,Home,1332,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
f64569a4-29fe-482a-a66b-d11a80c94773,Inbound,Returns,Damaged,Need more clarity about query resolution process.,3a52c6fc-e19c-4894-9e85-01645d2adc65,01/08/2023 10:33,07/08/2023 17:42,09/08/2023 09:16,09-Aug-23,NAGPUR,Books & General merchandise,62,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
c28614f9-705c-434e-a4d8-943151e15650,Outcall,Returns,Reverse Pickup Enquiry,Abhi tak koi isu solve nahi kiya ,95f6ddd8-dedb-47e7-b3bb-1871d5a89476,,08/08/2023 09:32,08/08/2023 09:54,08-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,4
765f4dc5-5f96-46d8-9d2f-5234c9572902,Inbound,Refund Related,Refund Enquiry,,95e8fd2f-cd58-4f95-8f83-33d915b16b29,,08/08/2023 15:14,08/08/2023 15:15,08-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
47f34deb-7773-4602-99da-daafc1d92cf7,Inbound,Returns,Reverse Pickup Enquiry,Very good,550cc9fe-37aa-45fa-993e-bd0c4c0048b4,,08/08/2023 19:13,08/08/2023 19:13,08-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
4453fdd0-32e0-4ae4-a647-ebf6f8583038,Inbound,Returns,Reverse Pickup Enquiry,,26ef81c0-0fbb-4519-b148-1158cf8abf41,,09/08/2023 21:39,09/08/2023 21:43,09-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
bc45c63a-d73c-4dae-9f79-a312540e18e7,Inbound,Returns,Reverse Pickup Enquiry,,860a18bf-7600-48dd-b40a-d4491d0aa2ae,,09/08/2023 13:12,09/08/2023 15:50,09-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
5a943f64-4251-48b0-8e58-f270673c8ee6,Outcall,Returns,Return request,,528474a3-125d-4f48-813d-282718b16ecb,,08/08/2023 10:55,08/08/2023 10:57,08-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
f0aaff03-ab53-4305-87ca-b62f9d97b62e,Email,Order Related,Installation/demo,exchange ,8a373228-f500-4173-9613-f9401a79700e,,08/08/2023 18:08,08/08/2023 18:22,08-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,1
fbf0073a-8dcf-40f4-90c3-2edcaf4bd097,Inbound,Order Related,Installation/demo,Good,9f326cff-7226-4659-84cd-78a3598f7420,,09/08/2023 16:24,09/08/2023 17:07,09-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
3a8dea0a-40d4-4d5e-8ca2-d4504d33b1fd,Inbound,Order Related,Delayed,,26c045df-846f-471d-b4a9-19231f8b8645,06/08/2023 10:32,08/08/2023 19:05,08/08/2023 19:06,08-Aug-23,HYDERABAD,Electronics,2099,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
9431461f-a95c-4c2e-8227-03a903d16840,Inbound,Order Related,Order status enquiry,,c9087df5-4401-4a5c-b9ae-f2cd0306dba2,,08/08/2023 15:01,08/08/2023 16:57,08-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
a57cad92-3a4b-4807-838a-538c0b5cf179,Inbound,Returns,Reverse Pickup Enquiry,Very much good ,d2447db6-5521-445b-9dbb-bbfbbd43068a,,08/08/2023 14:48,08/08/2023 16:43,08-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
fa26da3f-c6c9-43bc-aa50-ef1e99c36496,Inbound,Product Queries,Product Specific Information,,92974eb8-17a7-47ee-bdbc-9a7a0037a7d9,,08/08/2023 22:26,09/08/2023 16:23,09-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,1
1d8f48bc-0481-4d9a-be04-1938ecbf7d35,Inbound,Returns,Fraudulent User,,71eebc31-f0b4-4519-bc85-8fe6d3b735b1,,09/08/2023 09:30,09/08/2023 16:39,09-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
375f4e9f-10c9-4942-9525-ebf5be179e8c,Inbound,Returns,Reverse Pickup Enquiry,,46811e44-14b8-4bb4-a940-ec58c9318829,,09/08/2023 17:36,09/08/2023 17:39,09-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
c54cdb39-d8e7-4550-b031-a6da7cff49ec,Inbound,Returns,Reverse Pickup Enquiry,Still i did not get resolve my issue i am waiting for long hours and days and waiting in call ,d0eb4f7d-4d71-46bd-b5b0-04558cae99af,16/07/2023 01:22,07/08/2023 13:50,09/08/2023 16:49,09-Aug-23,HYDERABAD,LifeStyle,437,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
c5a43b66-7c9c-4b9a-a646-5a5eaa8afdc0,Inbound,Returns,Return request,All good ,30fb1c3b-dfa8-4da9-aae1-b67144f45f9a,04/08/2023 00:29,09/08/2023 20:28,09/08/2023 21:06,09-Aug-23,ALIPORE,LifeStyle,289,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
38266acf-844d-46bb-b544-94123bd77c35,Inbound,Product Queries,Product Specific Information,,c2064d06-2a33-440f-980f-d92766b1976b,,08/08/2023 05:19,08/08/2023 05:34,08-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,3
0cc90b93-5c97-4ce5-92cc-f22edd0164a3,Outcall,Returns,Return request,,2e513345-9dfb-4981-b707-d54ee978f808,,08/08/2023 13:35,08/08/2023 13:41,08-Aug-23,,,,567,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
98b72c7c-b4d4-47b9-831f-fdc375f24a3e,Inbound,Shopzilla Related,General Enquiry,Thank you so much,b6e4886d-ba58-4446-bf51-887f40810582,,09/08/2023 13:56,09/08/2023 14:02,09-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
42700821-68a9-4bf1-b136-f289fa789997,Inbound,Returns,Fraudulent User,,6dffd993-dbf4-4da9-bd05-d3f7e4724fd8,,09/08/2023 15:03,09/08/2023 15:27,09-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
7f44ec4b-954d-4224-a3ba-419c6041f957,Inbound,Returns,Reverse Pickup Enquiry,,196f0bc0-a1cc-4ac0-93a1-e392101efa81,28/07/2023 15:53,07/08/2023 22:31,08/08/2023 01:11,08-Aug-23,KOLKATA,LifeStyle,299,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
e555c0fd-03a2-4ef0-af18-1a8a6a334347,Inbound,Shopzilla Related,General Enquiry,Ok ,9ec8b5ea-2dfc-4730-8fe6-3a98cef1e4aa,,08/08/2023 16:36,08/08/2023 17:23,08-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
b30a3302-9571-4d2c-9ac5-89b0734e6bb4,Inbound,Refund Related,COD Refund Details,,8c5ec86d-457c-46f7-8643-9f4c7bb6a0d4,,09/08/2023 11:05,09/08/2023 11:09,09-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,2
f1ec7824-d72e-49a8-8628-fa66a56c4363,Inbound,Order Related,General Enquiry,,b1a59f24-c559-4161-8427-c29d4bb807a4,,09/08/2023 16:11,09/08/2023 22:49,09-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
cfde7802-7dd8-4461-9e8f-eda7bbc4d6d7,Inbound,Returns,Reverse Pickup Enquiry,The best meri problem ache se sune   ,26c823ab-c41f-4816-b5f0-3a59aca708ad,,09/08/2023 17:38,09/08/2023 17:40,09-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
6a075d6d-8368-4671-b9d3-d554e3696b8f,Inbound,Returns,Reverse Pickup Enquiry,,005c2a0f-e337-42e9-9d4e-ebb236442554,05/06/2023 12:48,07/08/2023 23:41,08/08/2023 08:10,08-Aug-23,FARUKHABAD,Electronics,1699,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
b95bf90d-fcbd-4294-a71b-e9c66b9fba55,Inbound,Returns,Return request,Nothing ,86171c28-aa79-4aa8-8bc2-ceda77690bb7,04/08/2023 01:06,08/08/2023 11:18,08/08/2023 11:35,08-Aug-23,NEW DELHI,Electronics,999,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
56242fb6-56a9-4421-ac72-1067938f3c1f,Inbound,Order Related,Delayed,"The connection between Shopzilla and Shopzilla is nil. Even a small logistics company has proper tracking mechanism and complaint answering mechanism. If something is delivered through Shopzilla, Shopzilla doesn't have any contact details. For open box delivery someone should be there at that place and Shopzilla doesn't promise any date or time of delivery. So if we order something, we should avoid all personal task and wait for that parcel and the worst part is, it gets delayed further again.Please have little responsibility atleast ",08e6cd68-0046-4380-b20c-18791a00f8ee,03/08/2023 12:08,09/08/2023 00:14,09/08/2023 15:30,09-Aug-23,CHENNAI,Mobile,59999,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
2d5a22ea-1cd8-4789-b5a5-39136ff7d4d7,Outcall,Order Related,Order status enquiry,,7444423b-1aec-4534-afab-aa78bb5f9d1a,28/07/2023 06:31,07/08/2023 19:50,08/08/2023 17:21,08-Aug-23,BARNALA,Books & General merchandise,335,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
05b1f46d-a5b8-4192-9098-771dd09b2694,Inbound,Returns,Return request,Service is good but it is difficult to return any product. It is very time taking and sometimes we need to call customer care many time to resolve our problem. So work on this. ,8bc74f4f-c215-4b58-9449-a885e83a59ce,,08/08/2023 13:54,08/08/2023 13:58,08-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
46e09d19-d0de-4ebb-b585-c8712c384ace,Inbound,Shopzilla Related,Signup Issues,,a92d647f-415f-4c5a-b75b-718e52ea02eb,,08/08/2023 14:33,08/08/2023 14:39,08-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
ca87d38c-1f08-4ad9-8133-08a3b01d4938,Inbound,Product Queries,Product Specific Information,,2bade524-2715-4f18-933c-868c71b643d3,,08/08/2023 16:30,08/08/2023 16:34,08-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
155dc99d-cb52-4aee-8438-8ee1860e6b67,Inbound,Order Related,Delayed,Enhance the delivery agent response and behaviour,14d1ab03-5e31-496e-a990-bde32d3b2a2a,,08/08/2023 17:57,08/08/2023 18:03,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
2c821cea-62c8-49f3-b1f4-a49c474c9dc2,Inbound,Returns,Return request,,02144844-99f3-4079-87d8-3062e025c494,,08/08/2023 20:35,08/08/2023 20:39,08-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
6d215cbd-e50e-427a-bf1a-ba480d14fdd0,Inbound,Returns,Return request,,bef60c2d-fa10-4733-8961-7fb1e5e2ba1d,,09/08/2023 22:21,09/08/2023 22:23,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
f5b1b4ab-716f-481b-ba1a-7288d941e658,Inbound,Cancellation,Not Needed,,7bb1d25a-0784-4cc1-a822-a5fa22c4afff,06/08/2023 17:27,08/08/2023 15:55,08/08/2023 22:04,08-Aug-23,COIMBATORE,Home Appliences,32990,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
2b578bb7-1acb-4329-b56a-f3c2ec4c71a3,Outcall,Shopzilla Related,Signup Issues,,ee55d83e-60ed-4f69-943b-50d3eac5fa85,,07/08/2023 18:44,08/08/2023 07:45,08-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
48fa2e8e-ea6e-45d0-8ede-0ee16491e43a,Inbound,Returns,Wrong,,24fc3d5c-1c1a-4e23-b9ff-609e118cc586,,08/08/2023 13:27,08/08/2023 13:31,08-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
ef39d48f-c0e9-4c38-a573-c53f51acc0b6,Inbound,Refund Related,Refund Related Issues,,096e55a0-1033-4fc8-8e3d-496aaab595d1,,08/08/2023 21:53,08/08/2023 21:54,08-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
a838d7ce-1760-4b2e-b6cd-9f8ecf8db154,Inbound,Returns,Return request,,9e6cfc64-e29f-4deb-b4d8-00aedcabd519,,08/08/2023 23:56,09/08/2023 10:50,09-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
048c545b-42e4-4254-8bdd-8966bf60ed49,Inbound,Returns,Reverse Pickup Enquiry,,1146645f-1845-4122-8c22-6b332698548b,,09/08/2023 07:14,09/08/2023 13:23,09-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
f41594c6-e077-4e74-b23c-e3b9cea5d288,Inbound,Order Related,Delayed,,71b50dee-2e3c-49a5-bdc6-952789f17733,03/08/2023 10:43,07/08/2023 23:19,08/08/2023 07:13,08-Aug-23,HYDERABAD,Books & General merchandise,40,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
008ff3a1-b970-48c0-9987-218ae377d061,Inbound,Offers & Cashback,Other Cashback,,b0238433-e6ca-4948-bf51-70a15c61f6cb,02/08/2023 11:10,07/08/2023 20:29,09/08/2023 12:02,09-Aug-23,AHMEDABAD,Mobile,16499,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
5b3849c2-71e8-4b94-9bb4-958ba167cc11,Inbound,Shopzilla Related,General Enquiry,,b26bb8fe-ae03-462e-a22c-f34746139cd4,,08/08/2023 10:01,08/08/2023 10:34,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
ab3aed41-b57e-46c4-b462-385703d20227,Inbound,Returns,Reverse Pickup Enquiry,,6c1fabbc-8057-4e91-836a-d1222c2ceee5,,08/08/2023 13:41,08/08/2023 13:44,08-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
33d22e8d-d38a-4a46-9ca8-d461fdf15881,Inbound,Returns,Reverse Pickup Enquiry,,eb1509eb-edb2-49a2-b7fc-4eead21ce8d4,,08/08/2023 14:48,08/08/2023 14:51,08-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
3989b629-b048-4421-998c-870fa43c4923,Inbound,Product Queries,Product Specific Information,All services was good ,d7bd5ada-ffdf-40d3-ae93-e0f8097bc97c,,09/08/2023 14:21,09/08/2023 14:23,09-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,3
9e9fa6c7-2b63-4f26-a5e8-b89192ef34a5,Inbound,Returns,Return request,Nothing to improve. Great job always,65ad65e1-9cb4-4dd6-baf3-1be310f607d1,,09/08/2023 16:15,09/08/2023 16:16,09-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
2411ea8c-e48e-4732-8265-bd5390ac97b9,Inbound,Order Related,Delayed,,9b387215-a99c-41e8-99af-dd8bb51a2da3,28/07/2023 12:04,08/08/2023 07:49,08/08/2023 07:50,08-Aug-23,GIRIDIH,Mobile,15999,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
c3179b81-fe08-4f5c-b853-402622f409b2,Inbound,Returns,Reverse Pickup Enquiry,,e5b9087f-476a-4854-acaf-003b6d1a7749,17/07/2023 13:03,08/08/2023 13:14,08/08/2023 13:16,08-Aug-23,PATTI,Electronics,699,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,3
1affc736-c3e1-4bb5-a371-c57fc1d44c77,Inbound,Returns,Return request,,d24731bb-1e7c-4a5d-848c-b6d9270eb385,,08/08/2023 12:30,08/08/2023 12:32,08-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
aadd16b2-89c5-4fad-8c53-4488c646f0d4,Inbound,Returns,Service Centres Related,Good ,92889233-44b7-4644-930e-9422dfd0823d,,09/08/2023 18:40,09/08/2023 18:41,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
e3069f71-dbf4-458d-954b-aad602a272bf,Inbound,Payments related,Online Payment Issues,,812f2c5c-d81f-41bc-a5a3-ca018129ec7e,,08/08/2023 19:20,08/08/2023 19:50,08-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
51722b4d-12b2-48d3-861b-a5bc6cb17d9f,Inbound,Returns,Wrong,Good,5c3d6345-8ef8-4194-be99-a9b4608b1e2e,31/07/2023 14:58,07/08/2023 22:45,08/08/2023 00:00,08-Aug-23,ALIPURDUAR,LifeStyle,179,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
9fd0068f-5560-45dd-a55a-bfa025680e94,Inbound,Returns,Reverse Pickup Enquiry,,8bc7c76c-7457-438d-a01a-5d727875efde,,08/08/2023 14:47,08/08/2023 15:03,08-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7cb68f65-1935-4337-90e6-cdf53aacb8f7,Outcall,Payments related,PayLater related,,f25b8e7c-9934-4885-9038-2ee040e4b370,,08/08/2023 18:54,09/08/2023 12:23,09-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
c9d3f2a7-7e82-422a-b2e4-f2c048e2d7cf,Inbound,Returns,Reverse Pickup Enquiry,Best,8a71fdd0-9ad4-4192-97a7-ce28b90f87d4,,08/08/2023 19:25,08/08/2023 19:26,08-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
340e7584-680a-45f2-9083-f32482a6c029,Inbound,Refund Related,Refund Related Issues,The product's what I'm receiving was good ??  ,92133fcc-e427-461f-84b7-1474f9b4bf69,,08/08/2023 19:47,09/08/2023 12:17,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
92b5a590-10f5-44fb-bf0d-f30d38d0acd1,Inbound,Cancellation,Not Needed,,dcf7efe8-fb23-4e06-be0d-36dc1690f5af,,09/08/2023 15:41,09/08/2023 15:45,09-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
ef3090a8-8ca8-4a67-9b99-6f830717edf8,Inbound,Feedback,UnProfessional Behaviour,,aae7419d-bf71-4d6c-9e80-e36c1e3abb58,,09/08/2023 14:04,09/08/2023 15:53,09-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
499f077c-48be-4c96-a862-485107ea9d1c,Outcall,Order Related,Invoice request,,91c19826-27ef-49cb-95be-3dae13e86906,,09/08/2023 20:51,09/08/2023 20:59,09-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
74e119be-14d5-47a5-aa62-c166bac32ff1,Inbound,Order Related,Delayed,,282a2137-cb5f-44f2-be43-6c7b3da74c28,02/08/2023 10:32,08/08/2023 16:19,08/08/2023 23:27,08-Aug-23,DEHRADUN,Books & General merchandise,115,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
d210a8ec-7a40-473f-861b-efeb1e5a7bd2,Inbound,Returns,Wrong,,41ca7ff2-581c-4d8b-aa37-19c4c88b059f,04/08/2023 14:42,08/08/2023 10:24,08/08/2023 10:25,08-Aug-23,BARKHERA,Electronics,1099,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
cfba0774-c8f5-4e2a-b913-617ac2cb3411,Inbound,Returns,Wrong,,77aaf8a5-22bf-4bf1-86b4-c437a053f489,,09/08/2023 06:08,09/08/2023 11:37,09-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
e632f9a2-8305-4592-8979-fa87f372559d,Inbound,Returns,Service Centres Related,,5445955f-8d7a-44bb-b76a-c4c963a3e3d7,,09/08/2023 13:03,09/08/2023 19:30,09-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,4
e97a7b3f-4db4-4de2-87cb-1507d7c8fe18,Inbound,Returns,Reverse Pickup Enquiry,,978ee1dc-fc27-41ff-8195-7af13f239989,,09/08/2023 17:10,09/08/2023 17:14,09-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
e610a416-7557-47d8-be5e-5f7033256f77,Inbound,Returns,Reverse Pickup Enquiry,,541d2090-afbe-4384-847f-aa1038c40ca3,,09/08/2023 18:20,09/08/2023 18:23,09-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
eb1d92fe-5e4e-42b1-b22f-1767bbaee033,Inbound,Returns,Reverse Pickup Enquiry,Iam very much satisfied the way he speaking ,452fc425-2036-4b3f-81dd-03643acfcc7e,,08/08/2023 16:48,08/08/2023 16:57,08-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
bf693d70-7006-425b-8a71-0ac2ae732174,Outcall,Order Related,Delayed,Love ?? you Shopzilla ,f0c054f4-5a5b-4685-821a-3de223907bc6,,08/08/2023 18:12,08/08/2023 18:28,08-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
fd0821bb-1348-4a9f-b737-5f01799295e7,Inbound,Product Queries,Product Specific Information,,d6e52101-153a-4eb6-9386-9dfe58310c86,,09/08/2023 00:06,09/08/2023 12:38,09-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,4
7390ef4d-9fdc-483c-ab86-70c302044866,Inbound,Returns,Fraudulent User,Nice,93de6da4-9f07-4af6-ba7a-01c649f88197,,09/08/2023 13:36,09/08/2023 19:19,09-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
87b88c93-d065-492a-87ab-43749cbb957a,Inbound,Order Related,Delayed,,79eaf8e1-46ef-48b4-8847-2652a8f4438f,30/07/2023 18:26,06/08/2023 23:31,08/08/2023 07:45,08-Aug-23,GURGAON,LifeStyle,764,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
49344d87-d960-4ded-a0cd-7dce44d1234f,Inbound,Refund Related,Refund Enquiry,,b630db12-b7b0-4c86-9fd8-35daaffbf586,21/07/2023 16:38,07/08/2023 16:54,08/08/2023 09:15,08-Aug-23,BHALKI,Home,128,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
b222af09-3149-44e0-a291-7965911905cd,Inbound,Shopzilla Related,Account updation,Thank you ,23ce7df1-db83-4225-8fb3-077809092540,,08/08/2023 17:41,08/08/2023 17:44,08-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c92e9cc4-ae84-4402-a05a-bd25ae50c146,Inbound,Returns,Reverse Pickup Enquiry,,07dcd0e8-318d-40dc-bb21-cd9e2736d022,,08/08/2023 17:45,08/08/2023 17:46,08-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
68e8db3b-20fb-41aa-8c70-999cebee4d5d,Inbound,Order Related,Customer Requested Modifications,,2d3454bc-63e6-451a-aaa0-870a2f005cec,,08/08/2023 22:04,08/08/2023 22:05,08-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
f599d2e7-2c76-40c8-a9ac-e3e84c9e62bc,Inbound,Returns,Reverse Pickup Enquiry,Very bad customer service ,c7593da1-00db-4da2-90fd-2785d2ec3682,,09/08/2023 12:13,09/08/2023 12:58,09-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
bcae552f-6e49-4909-91bb-bf10a62a6d2c,Outcall,Order Related,Delayed,,3dc19176-c024-42eb-b848-7e1cc8f0b036,,09/08/2023 18:53,09/08/2023 19:11,09-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
12264c23-adc3-461c-83a1-da46efe1017a,Inbound,Returns,Reverse Pickup Enquiry,,775278eb-4808-4498-bafa-ae6f16bf91fe,,09/08/2023 21:46,09/08/2023 21:48,09-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
944ce83d-14c8-4571-95e8-f28f6728cbd4,Inbound,Refund Related,Refund Enquiry,,b976bb1e-6730-4386-8340-8fb4a1652f03,06/07/2023 11:31,08/08/2023 20:14,09/08/2023 08:43,09-Aug-23,GOPALGANJ,Electronics,1499,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,3
2ad6513b-d4c2-4562-bfac-6a9fc1007d6f,Inbound,Order Related,Delayed,,04b632bf-3cfa-4224-9fcb-28ea4f8f1c6a,30/07/2023 12:54,09/08/2023 01:07,09/08/2023 11:00,09-Aug-23,UNNAO,Mobile,12999,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
12687036-f26e-45aa-9d07-1a1e87753b54,Inbound,Order Related,Delayed,"You guys have no source of information, just sitting there to waste the customer time.Worst Service i have even opted.You guys have made me sure, not to ever use your pathetic services in future.",d4c81cbf-faa8-4623-9db8-d0e77d1654e8,05/08/2023 19:14,07/08/2023 18:45,08/08/2023 10:41,08-Aug-23,GHAZIABAD,Mobile,29999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
f01938fc-df30-4f17-8895-be56d6fbf55a,Inbound,Shopzilla Related,General Enquiry,Good,b68b169c-061b-4c74-9780-97e18e79a063,,08/08/2023 16:46,08/08/2023 16:48,08-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
e4797f33-f000-473b-85a0-b6a614c6641f,Inbound,Returns,Reverse Pickup Enquiry,,f9b1f7d2-9b1b-4227-9a99-d8b8053510bd,,08/08/2023 14:33,08/08/2023 14:34,08-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
5db42308-6e27-4dcd-9fad-d93bffe3996e,Inbound,Returns,Reverse Pickup Enquiry,return or replace,077772ba-6b8f-4e30-a54f-c98227200f0a,,09/08/2023 10:25,09/08/2023 15:08,09-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
dc832e44-772a-4664-9cf4-4a309f646cf4,Inbound,Order Related,Installation/demo,i think the product which does not work should be exchanged by Shopzilla,9e977160-9704-4c3f-a546-b8955b8ed586,,09/08/2023 11:34,09/08/2023 21:28,09-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
07fdd8af-07ec-4fcf-86eb-833055c76319,Outcall,Order Related,Priority delivery,Ok,bb881279-8609-4ad3-b4e5-c3940595a1c9,,09/08/2023 19:22,09/08/2023 19:24,09-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
75da204d-080b-4428-938e-9930802f10b4,Inbound,Returns,Wrong,,4973ece9-de1c-41c2-bfde-ee6f352d3683,01/08/2023 12:35,08/08/2023 11:06,08/08/2023 11:08,08-Aug-23,BHUBANESWAR,LifeStyle,1399,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
50caca3b-872e-4102-abe4-d63bde4f7b43,Email,Order Related,Order status enquiry,Very poor customer service,535b5615-2e29-4c3e-a0bd-49d8618007ce,,08/08/2023 14:13,09/08/2023 15:57,09-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
a273b5ca-1003-449e-b302-4235859309b2,Inbound,Order Related,Delayed,,de913bf9-8daa-4db5-a5db-f267dbd90038,,08/08/2023 21:38,08/08/2023 21:47,08-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
6c782113-e259-4ca6-9f88-cc252ff02114,Inbound,Returns,Reverse Pickup Enquiry,Many many thanks ,5c9f365e-b9ec-4cb1-b811-e55e579fd9d3,,08/08/2023 16:07,08/08/2023 16:10,08-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
7584235f-209e-4d05-9229-dbc97f633373,Inbound,Returns,Reverse Pickup Enquiry,Good,5657a88e-102d-4ad6-85ee-cc6c07721012,,08/08/2023 18:14,08/08/2023 18:17,08-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
e83a3b58-bc73-40d4-8287-5b22a113c6f1,Inbound,Order Related,Delayed,,dabbbcc0-2031-4ddd-98d3-3bdc1a687433,,09/08/2023 12:51,09/08/2023 12:52,09-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
e6b7263b-a961-459d-a9f6-36aff497d36d,Email,Refund Related,Refund Enquiry,  aaye bilkul sahi aaye   product galat aaye   return krna hota   me Shopzilla   bahut   product sell  ..Requst grant me sir   product   issue hai only,5c6d3dab-d412-4e6f-b486-a7b1852cefbb,,09/08/2023 19:43,09/08/2023 21:19,09-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
faafad8e-8711-46ca-80e7-6fe89c9f6dac,Inbound,Order Related,Order status enquiry,,e0c82042-311d-40c6-b865-0c208c8a493a,01/08/2023 20:49,09/08/2023 18:37,09/08/2023 18:43,09-Aug-23,MAHUVA,Home,799,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
e340ac0a-2b6a-4cc6-bf7f-0cf4d209225b,Inbound,Returns,Reverse Pickup Enquiry,,a587d7d4-c3a9-44a4-b7e4-ebe205ac177f,04/08/2023 07:54,07/08/2023 19:19,08/08/2023 06:53,08-Aug-23,ANKLESHWAR,LifeStyle,325,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e05ff646-9bae-42a6-8d36-a5d0a7c19c94,Inbound,Returns,Reverse Pickup Enquiry,,c58bf419-651c-4d11-9409-95acd0f00dc3,04/08/2023 16:02,07/08/2023 19:23,09/08/2023 08:20,09-Aug-23,FARIDABAD,Books & General merchandise,128,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
7b32316a-833b-4a8d-ad33-c4009919f366,Inbound,Returns,Fraudulent User,your process wastes everyone's time. How come you expect a customer to upload the image of the product that we didn't accept. Please check with delivery person.,672945e0-022e-4776-a967-eadcb4615ace,,08/08/2023 13:59,09/08/2023 10:29,09-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,1
78a5d9a4-6819-486a-a1b2-76da35e72250,Inbound,Returns,Return request,,03bb69a3-55b9-4ce1-a2d2-ba5f8ff9292a,,09/08/2023 11:00,09/08/2023 11:13,09-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5c8232fa-f815-45bc-a091-a9881edfb8a9,Inbound,Order Related,Installation/demo,,7dbc1d62-5aff-4aa2-80b3-38dd42da1ffe,,09/08/2023 15:41,09/08/2023 15:59,09-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b2ad9b92-db5b-44d2-bd82-f820f0f48e3e,Inbound,Returns,Reverse Pickup Enquiry,,00041723-644b-4146-9255-f9fc29046aef,21/06/2023 16:52,08/08/2023 22:18,08/08/2023 22:33,08-Aug-23,GANGOH,Electronics,2499,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
21e4c24c-8358-4b49-8842-f71dc9b60017,Inbound,Returns,Return request,,8b595759-64e1-4ef5-9247-efef9300e79f,,08/08/2023 19:12,08/08/2023 19:17,08-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
9e77f731-c8c4-4992-9790-f764126ca5c4,Inbound,Returns,Reverse Pickup Enquiry,,89aa1ec8-3dc9-44dd-87c7-96df87267a02,,08/08/2023 21:55,09/08/2023 06:52,09-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
6942055d-240a-494c-9466-b5afe21e5327,Inbound,Returns,Reverse Pickup Enquiry,,c7403a5a-d872-4ef5-a7a6-962506bf0d17,,09/08/2023 12:14,09/08/2023 12:16,09-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
d972b40a-47bd-4a90-b8df-e6634b054d40,Outcall,Order Related,Customer Requested Modifications,I have problem related order at 10 pm and your customer care person helped me at 10 pm and talk with great respect thanks for your help and support. Excellent service keep it up ??,eb4e8801-929a-497b-8e8a-0b1f61cf6c5e,,09/08/2023 22:10,09/08/2023 22:23,09-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
d786b609-6b38-4c9c-8031-4acdc603930b,Inbound,Returns,Reverse Pickup Enquiry,,66bc172a-2ca5-409b-a289-b90a38ed3ec1,14/07/2023 14:29,08/08/2023 11:14,08/08/2023 11:15,08-Aug-23,PATHANKOT,Books & General merchandise,4020,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
caf214ac-a208-4102-aaa0-79e1eabfe10e,Inbound,Order Related,Order status enquiry,,28f9d998-458a-4ae7-af11-f9b0c6cf8300,05/08/2023 15:09,08/08/2023 17:08,09/08/2023 19:01,09-Aug-23,KOTA,Electronics,1299,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,3
8de895c6-4067-4bc0-a6f9-7389a1515c5a,Inbound,Returns,Reverse Pickup Enquiry,,c066af88-47c7-42c6-97d6-0f5fc28af748,28/07/2023 19:33,07/08/2023 18:16,08/08/2023 08:06,08-Aug-23,SHIVPURI,LifeStyle,314,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,1
21084ee8-d4c4-46f3-83f3-bac2d300ee13,Inbound,Returns,Reverse Pickup Enquiry,,d4874c49-3275-4751-8960-43faa02b1649,,08/08/2023 16:20,08/08/2023 16:21,08-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
1e75d0a6-728b-45fe-bc1f-1561727d3d86,Inbound,Returns,Reverse Pickup Enquiry,,61b03d56-8e6a-4439-b9a3-ead4ca86319c,,08/08/2023 18:07,08/08/2023 18:16,08-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
1927631d-2f72-4093-a99d-816961ea4810,Inbound,Returns,Wrong,,b2b5a732-3c77-4df5-8ea0-3ce3c815f43b,,09/08/2023 11:28,09/08/2023 11:31,09-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
5768b96b-07f3-49cc-8167-3ce536b78f3e,Inbound,Order Related,Installation/demo,Need improvement ,c037eebd-0da8-4933-83d7-ef553f357aa5,,08/08/2023 22:22,08/08/2023 22:30,08-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
cb477e05-c8e5-432a-955b-a10370fa5e6f,Inbound,Order Related,Delayed,,6add9ca4-876d-47f8-accc-2f05380c5a1c,02/08/2023 01:38,09/08/2023 14:08,09/08/2023 14:29,09-Aug-23,PUNE,Electronics,1499,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,4
0362f32b-2649-46f5-85d7-95b4ef6270f7,Inbound,Returns,Return request,Return ,795346e1-ca8b-4b09-b40a-5a8ad1f1b729,,08/08/2023 10:25,08/08/2023 10:27,08-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
c164b307-9a1b-405f-9e50-f534ec203bb3,Inbound,Product Queries,Product Specific Information,,0a130213-3097-437f-bd4c-9b858c826acc,,08/08/2023 17:20,08/08/2023 17:23,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
98912f72-2d6e-42cb-b908-6fe1efe02ad3,Inbound,Returns,Reverse Pickup Enquiry,,c43d965d-7633-4617-8a1e-2b1dbc0a81a1,,08/08/2023 20:35,08/08/2023 20:42,08-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
3d67c9d3-d43c-4dc3-8f8e-f1f11799a735,Inbound,Order Related,Installation/demo,?????? thank you ,6cc3b908-cfce-4fcf-a838-734f91465640,,08/08/2023 20:49,08/08/2023 20:56,08-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
352d78df-2019-4d29-8928-3bc2c1834445,Outcall,Returns,Wrong,,f98e8f2c-3e8a-42ca-bd45-279119472fda,,09/08/2023 09:13,09/08/2023 14:11,09-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
6f3fa8f4-4f7b-4948-9568-9fdcd146deb7,Inbound,Returns,Reverse Pickup Enquiry,,91ef85b3-db78-4e43-8cfe-0a6e22cf7528,,09/08/2023 17:17,09/08/2023 17:19,09-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
157dd3e7-4125-425a-adde-1ad8b5b0e786,Outcall,Order Related,Installation/demo,,729d214b-bcfd-4c30-a3c5-311e7e7e47a3,,09/08/2023 19:18,09/08/2023 19:25,09-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,1
467ff085-984c-4505-bc2e-38d2477cb972,Inbound,Returns,Fraudulent User,,1a99a160-0e57-4329-8b8c-1cb8d01f6df8,,09/08/2023 19:47,09/08/2023 19:56,09-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
e80980d7-35a1-4149-b238-65be7a76aeb7,Inbound,Payments related,Online Payment Issues,,e354d40e-c18e-43db-86af-84b4f024fba3,,09/08/2023 09:31,09/08/2023 10:57,09-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
78b49f7d-351a-4ab6-9c96-a1e4d10465bf,Inbound,Returns,Exchange / Replacement,,8e44f454-33ac-4eab-81ac-12108c6d89ad,02/08/2023 19:55,09/08/2023 17:44,09/08/2023 17:46,09-Aug-23,GURGAON,Mobile,47999,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
6696fc56-8853-4a8d-8ce0-7bd6294790bb,Inbound,Returns,Reverse Pickup Enquiry,  mere sath call main thaa wo bohut a66aa thaa..or mujha bohut help   haiii...I am very happy ????,6ff769da-8081-41bc-bd30-a3c82d154d9c,05/08/2023 21:13,09/08/2023 21:00,09/08/2023 21:11,09-Aug-23,PANDUA,Books & General merchandise,251,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
aaeaebb2-2209-40e5-a4a7-316066c48819,Inbound,Cancellation,Not Needed,Acchi service nahin hai Shopzilla ka,f6c823bb-09b1-4a61-b245-e2855d7e9818,06/08/2023 19:30,08/08/2023 17:58,08/08/2023 21:10,08-Aug-23,SURAT,Electronics,1599,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,1
cf112d2d-d412-46d5-9dba-a6eb7056d1b6,Inbound,Returns,Service Centres Related,,14511332-35b4-4223-aba6-6e438a209e47,,08/08/2023 09:53,08/08/2023 10:29,08-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
d7476c04-32c0-4bf4-a2d1-2ebcf61e4d7d,Inbound,Returns,Reverse Pickup Enquiry,,2a5b8dd2-bba0-4f0c-86fe-20cfe66ae2ff,,08/08/2023 22:48,08/08/2023 22:49,08-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
d128d53c-4a5e-4da4-b3e8-2b461d75a074,Inbound,Order Related,Installation/demo,Thank you ????,6bea892a-40e6-4e82-8382-da23e2a3bcc8,,08/08/2023 10:46,08/08/2023 10:46,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
e732699f-b2a5-45cf-ba17-04f0b3e0456b,Inbound,Returns,Fraudulent User,,46cf6796-570a-4202-b40d-7387712fa626,,09/08/2023 08:25,09/08/2023 11:00,09-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
98a2dd95-faed-477f-a6cf-211b4d649cd8,Outcall,Returns,Reverse Pickup Enquiry,,a50df808-c0d2-4b93-9413-4e288b20816f,,08/08/2023 14:38,08/08/2023 14:57,08-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
b2d8e2a7-3d96-4379-bfcc-2f9a472fd9f8,Inbound,Feedback,UnProfessional Behaviour,please solve my problem..,235fa712-7fc6-4b44-8ec4-cfdfbcdee858,,08/08/2023 15:28,08/08/2023 17:19,08-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,3
aea310ee-8c1b-4437-856d-540bcc262800,Inbound,Order Related,Installation/demo,,c9ff08a0-4f81-449c-8bbb-e28d68a15221,,09/08/2023 14:45,09/08/2023 15:52,09-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,3
f1e4b7d6-ecdf-490e-b5ff-33b4a5c356bb,Outcall,Feedback,UnProfessional Behaviour,  mam was really polite and help full she really make me my tension free i really loved her pronunciation with neat and clear i will give her 10 points she solve my problem ,04022863-0755-48a5-8426-673a12d65df5,,09/08/2023 21:44,09/08/2023 21:49,09-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
1a487e0e-61c0-43ef-b35a-81fba95cd55d,Inbound,Returns,Return request,,aa47b8e6-b235-4725-9c94-ee4811de7972,19/07/2023 12:35,08/08/2023 11:38,08/08/2023 18:25,08-Aug-23,JAIPUR,Electronics,1999,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
db36ccf9-c692-40fb-9caf-a8929367616a,Outcall,Cancellation,Not Needed,,970daf9c-8afd-44c2-90dd-1ad08a4974ba,07/08/2023 10:30,07/08/2023 19:27,08/08/2023 05:56,08-Aug-23,CHANDIGARH,Books & General merchandise,395,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
d7415164-506b-4c72-8e51-6dd6414dae70,Inbound,Returns,Reverse Pickup Enquiry,Good ????,5b71259e-6b52-43e7-b3c7-5951bad697d3,,09/08/2023 15:38,09/08/2023 15:40,09-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
92b822fe-5085-4934-95cc-fdbac5561aa9,Inbound,Order Related,Installation/demo,,d02a8e3d-ca07-47b8-9022-83d70efea03c,,08/08/2023 11:00,08/08/2023 11:02,08-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,1
39802a2d-6a8b-48e3-acb1-61e4ddf2a13d,Inbound,Returns,Reverse Pickup Enquiry,Okkk,b53a9c2c-06c9-4865-97bd-6f60ae17afe8,,08/08/2023 13:50,08/08/2023 13:50,08-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
8b28e83c-0ca5-4f36-a6ef-6e2d3d9248b3,Inbound,Feedback,UnProfessional Behaviour,,8b59d962-36eb-4279-934d-a400162b3b3a,,08/08/2023 18:18,08/08/2023 18:19,08-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2c62c023-15a8-44d7-9600-b94ac3fec09a,Inbound,Returns,Return request,,3348773b-ff53-4aac-99e4-756a2b4ef196,,09/08/2023 20:01,09/08/2023 21:34,09-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
00c52c83-d40a-4b0f-80ea-fcffe23cef76,Outcall,Returns,Return request,Good job,8f14a636-094a-4810-8d61-c14b2478c9bd,30/07/2023 18:10,08/08/2023 11:13,08/08/2023 16:01,08-Aug-23,BASTI,Electronics,699,384,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
2a98c7aa-1bed-4028-9b9d-211c01d0dd80,Outcall,Returns,Missing,,8cf89456-d88e-4990-9b45-8e98ace3f2b4,,08/08/2023 19:48,08/08/2023 19:50,08-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
117b0443-8e7e-45cf-aac0-55fe22d66d5a,Inbound,Order Related,Order status enquiry,,08e90d95-154b-4b85-8736-33adacfa4451,,09/08/2023 11:18,09/08/2023 12:07,09-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
bf7d625d-e763-4aa2-a465-a4720038e7a3,Inbound,Order Related,Order status enquiry,,62191065-b40a-4db6-8741-342239da8bad,,08/08/2023 20:13,08/08/2023 20:14,08-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
6d50314f-7f09-4666-9e1c-e14c4cdc3933,Inbound,Returns,Missing,,5d31200f-cea0-4f63-b7ce-feca809dc760,,09/08/2023 15:09,09/08/2023 15:54,09-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
8a80a90e-61f1-4911-abc3-001795e30f27,Outcall,Product Queries,Product Specific Information,,76b49663-5b01-4834-8dc5-88c14af5d915,,09/08/2023 18:59,09/08/2023 19:02,09-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
a289de21-3206-4063-8539-a986fdd85700,Inbound,Cancellation,Not Needed,,1342adbb-ed64-44ba-9284-0bc13362555d,03/08/2023 20:07,08/08/2023 12:03,08/08/2023 19:24,08-Aug-23,ANAPARTHI,Electronics,1499,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
d948c37c-b345-4f5f-b542-38108c1187fe,Outcall,Returns,Reverse Pickup Enquiry,,ba3dc6ba-1eb2-4505-88bf-e645fba55237,,08/08/2023 12:48,08/08/2023 12:55,08-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
81eb2c88-5ddf-4a33-b9ef-1178ab4eaef3,Inbound,Returns,Reverse Pickup Enquiry,,d691d1da-34f5-489d-9b61-93f8f6731269,,08/08/2023 15:01,08/08/2023 15:23,08-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
86b15946-203b-4e3d-8d21-2bfab17a27f0,Inbound,Returns,Wrong,,fb8c3961-b2b3-47b6-8e13-a478ac1dcc6e,,09/08/2023 12:53,09/08/2023 12:56,09-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
e90329ac-1cad-4bb2-b07e-85b3372f8c7a,Inbound,Payments related,e-Gift Voucher,,4d51e357-2a0b-4488-8210-3e42666d4974,,09/08/2023 16:33,09/08/2023 16:34,09-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
95b4643f-ea81-426d-b5ad-e273ef58e349,Inbound,Cancellation,Not Needed,,9ad02939-5d66-4e39-94df-383a730b5802,02/08/2023 18:13,08/08/2023 04:46,08/08/2023 10:19,08-Aug-23,KHAMMAM,Books & General merchandise,899,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4bce370e-8a29-4741-8fa1-be4efd08c6a1,Inbound,Returns,Reverse Pickup Enquiry,,6f009358-1bde-4269-bfbc-0b6c0a5adf53,,08/08/2023 07:16,08/08/2023 07:23,08-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
4a888633-b173-473a-9a56-7a653c4ab3b0,Inbound,Returns,Return request,,e0d5ae45-6838-41ad-9f91-dfe37907f4b3,04/08/2023 16:00,09/08/2023 10:11,09/08/2023 11:01,09-Aug-23,KOLKATA,Electronics,22499,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d383d829-c28b-4bc4-a364-fa72e9e27b0c,Inbound,Returns,Reverse Pickup Enquiry,,958f23e0-5cd0-437b-aad0-7a72a1b34edc,01/08/2023 19:26,08/08/2023 08:01,08/08/2023 08:05,08-Aug-23,SIKANDERPUR,LifeStyle,492,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
cfa8f0a9-808a-40f5-bd6b-895c599a51d9,Inbound,Returns,Reverse Pickup Enquiry,Tottaly waste of reaching Customer. Not at all understanding the customer issues. All are given training to say sorry. Other than that noting.,81233a8e-1428-4073-b21b-49b05eb90f67,,08/08/2023 11:21,08/08/2023 12:32,08-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
521f8ba6-bb45-4d27-8392-2df893196760,Inbound,Returns,Return request,,72d7fa79-2fd4-4cea-af06-3bb4c283a7de,,08/08/2023 17:42,08/08/2023 20:18,08-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
2c70b766-78c9-40eb-b4aa-7fb91f47eaa7,Inbound,Order Related,Seller Cancelled Order,Was very polite ??,562f960e-7b48-45d3-91bd-4a9a2c97a759,,08/08/2023 21:16,08/08/2023 21:18,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3e0ba04a-f945-4ae6-a689-2f1bd6318aad,Inbound,Returns,Return request,,cfbef3fc-5a5f-454f-880d-308f542afb15,,08/08/2023 21:49,08/08/2023 23:08,08-Aug-23,,,,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
30a2187a-974a-4755-a616-594107521ba7,Inbound,Returns,Wrong,,473ce3c8-7fb4-4efb-b4e1-482cef21e2e3,,09/08/2023 09:13,09/08/2023 11:27,09-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a03c8113-e69d-4fb6-9d96-735b7ecb6462,Inbound,Order Related,Installation/demo,,107308cb-28da-4062-a6c0-33fee741b279,,08/08/2023 18:04,08/08/2023 18:06,08-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,4
dcaff88c-ba85-4d1e-b196-fa0823b2f9cb,Inbound,Product Queries,Product Specific Information,Na,6ffdb44d-1f5c-4584-b8db-8bc439896fa2,,08/08/2023 22:37,09/08/2023 10:28,09-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
a62eab81-a0ec-474e-9f3f-69357ccea615,Inbound,Returns,Reverse Pickup Enquiry,These type of issues should not be reapted .,c757d7ce-b606-4216-9b7b-a7b5400376ca,,09/08/2023 10:22,09/08/2023 11:00,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1f4caec5-2eee-4581-a789-9d28d6ed3fcd,Inbound,Returns,Fraudulent User,,398e409a-12a6-4e56-a227-2264adc6d484,,09/08/2023 18:40,09/08/2023 18:41,09-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
31509a94-d8be-4a87-bbd0-d611df1c4a4c,Email,Order Related,Installation/demo,,dd4a1c60-e3d2-4ddb-a686-a55c980d6ba4,02/12/2022 17:25,07/08/2023 09:12,08/08/2023 07:44,08-Aug-23,ALLAHABAD,Electronics,999,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,4
099a3328-efcb-4d58-9a76-fa23a96069f6,Inbound,Returns,Reverse Pickup Enquiry,,c84e040a-6deb-4d40-8ecd-65985b7c20ae,,08/08/2023 16:47,08/08/2023 16:49,08-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
77e2d561-fc55-4e41-8f8c-d1fce8034851,Inbound,Payments related,Online Payment Issues,,c50484dc-9046-4931-be11-91273c66fde6,,09/08/2023 16:51,09/08/2023 20:21,09-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
14342013-d366-4b1f-a7c8-5f73abfd8bb4,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,bc6b8fdc-2071-43cd-86c2-5ed20ddcf6bf,27/07/2023 12:04,08/08/2023 17:55,08/08/2023 18:05,08-Aug-23,HARAPANAHALLI,LifeStyle,1997,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
bbde012b-0ecf-4864-95cd-d79e62492b32,Inbound,Returns,Reverse Pickup Enquiry,,dda78704-94bf-4e73-b152-22de8cdc0d34,,08/08/2023 13:57,08/08/2023 19:55,08-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
70763dd2-00e7-4800-b58f-aec8f8ce6838,Outcall,Returns,Technician Visit,Issue is not resolved. I can't return my product at one time still multiple times reached you...long process.....I am not happy with it.,8b35ddda-f6ae-454a-8b5f-df3929cb8009,,08/08/2023 15:45,08/08/2023 16:50,08-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
0795326f-20b6-466b-aaba-243dac90570e,Inbound,Order Related,Order status enquiry,,fc83585f-ca72-4303-be84-01f382cc2fe7,,08/08/2023 19:22,08/08/2023 19:22,08-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
a1a3b023-26ed-4e22-aa48-43552b155d0b,Inbound,Returns,Exchange / Replacement,,e8869768-02ff-496a-9219-363d003e52fd,,08/08/2023 20:20,08/08/2023 20:23,08-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,1
556946b8-bff4-4001-8150-ca108147b0da,Inbound,Order Related,Delayed,,9710f637-7152-414c-8a57-63c66835484c,04/08/2023 19:25,08/08/2023 18:33,09/08/2023 18:21,09-Aug-23,HYDERABAD,Electronics,49990,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,1
6f3dc182-3e21-4512-8cc5-a61d226241cd,Inbound,Order Related,Delayed,,73e0026b-becd-45a3-93c4-3272e0ff51b0,31/07/2023 19:46,08/08/2023 09:07,08/08/2023 09:12,08-Aug-23,BISHNUPUR,Furniture,5999,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
d742ecf2-b7e8-4906-93ef-08db8a8361e3,Inbound,Cancellation,Not Needed,,825f576e-41e1-46dd-801f-b94e593a48d2,,08/08/2023 18:51,08/08/2023 18:52,08-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
21f143f5-0820-402d-8863-b4a34378e43a,Inbound,Order Related,Invoice request,Some products are affective so check it carefully ,beba2951-ff99-4658-8285-7096b233de06,,09/08/2023 15:47,09/08/2023 15:51,09-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,3
e600b841-d69b-4e53-a6e6-bdd19342900f,Inbound,Order Related,Order status enquiry,,ad8d09de-5fcc-4812-9fc0-242f9f699108,03/08/2023 18:12,07/08/2023 18:00,08/08/2023 11:42,08-Aug-23,KAIMUR,Electronics,57990,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
2010fa5d-b748-4d55-bf94-c2b66ca37d57,Inbound,Returns,Return request,,4649a564-704e-43b0-b16d-0e49e8728dfe,30/07/2023 20:21,09/08/2023 19:16,09/08/2023 19:17,09-Aug-23,PATNA,Electronics,1899,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
c8a45acb-0c36-4638-a837-16141fff2446,Inbound,Returns,Reverse Pickup Enquiry,a lot of thanks,c0f1c0af-468d-4445-9138-a4223b8684d9,,08/08/2023 13:35,08/08/2023 13:38,08-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
78def14e-0807-44be-9a57-ef94b181ae57,Inbound,Returns,Reverse Pickup Enquiry,,fc685c48-8e30-49e6-8d7d-14c49aa57551,,09/08/2023 14:42,09/08/2023 14:42,09-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
7d75521f-bfce-42ba-b177-41c62f835245,Inbound,Returns,Return request,Please add more option in returning policy.,06778bf8-5a1a-40a4-8630-10d875d1db22,,09/08/2023 20:22,09/08/2023 22:12,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
e0dadc05-4bd7-4c42-9262-ca23f7f4a824,Inbound,Returns,Reverse Pickup Enquiry,Thank ,2a8d041a-ebe0-45fd-8a16-2bd34e709bb8,23/07/2023 15:42,08/08/2023 15:09,08/08/2023 15:12,08-Aug-23,NAGAUR,LifeStyle,3299,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
626ed91f-bc50-4e90-bb85-e264d88f47a6,Inbound,Order Related,Delayed,,818648fa-d06e-40e2-984a-018e86b53392,06/08/2023 14:14,09/08/2023 07:15,09/08/2023 10:53,09-Aug-23,AHMEDABAD,Electronics,1499,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cd7c3b63-b702-44ca-b0cc-f3729ea19d94,Inbound,Payments related,Payment related Queries,,e112e1cb-fa19-4f63-bca8-960f5f1bfd02,,09/08/2023 16:04,09/08/2023 16:39,09-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
f5c62472-57ad-480a-b9e8-499fef769adc,Inbound,Payments related,Payment related Queries,,590d3887-f092-48e1-9f46-b424f4149ec6,,09/08/2023 20:33,09/08/2023 20:35,09-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
8fcf29db-a55d-468d-be6e-7f83d788b783,Inbound,Order Related,Invoice request,,7cc983fd-c45c-4924-a1a0-a24f316ee9d4,,09/08/2023 21:01,09/08/2023 21:06,09-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
dbf3f4d9-bcd0-4a99-ad86-abaa6d39bd6e,Outcall,Returns,Return request,,67ea9cca-1d13-495c-9f69-c672e728c0ca,,09/08/2023 23:54,09/08/2023 23:57,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
4382179b-d3ad-4665-946c-f34af9295edd,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is not responding to return product. They automatically cancel return request. The service of Shopzilla is very bad.,1ab58716-2b45-467a-bc61-258350bd74e9,26/07/2023 22:28,04/08/2023 23:19,08/08/2023 10:08,08-Aug-23,BERHAMPORE,Electronics,1499,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
6cccd3f9-c5d0-499e-af44-2c7d49a5bc47,Inbound,Offers & Cashback,Other Cashback,,d54c4254-6477-4c50-b5e3-3df58f32e1ac,,08/08/2023 09:22,08/08/2023 09:39,08-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
5d56471c-22c2-4d33-a7ab-9b33050f7bb8,Inbound,Order Related,Installation/demo,,19964392-73ad-44e1-8d25-407be5ff1286,,08/08/2023 14:58,08/08/2023 15:20,08-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
06687964-40ed-461d-bcf9-bd7da7995ac5,Inbound,Cancellation,Not Needed,Thank you so much in my halp ,91dda531-9a88-411d-94dd-d2cd8a16255c,,08/08/2023 18:49,08/08/2023 18:50,08-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
9fda45c4-a232-42d2-832a-96fc2fe67e8e,Outcall,Product Queries,Product Specific Information,,74169c30-2f92-4a60-83ba-354adf122a5a,,04/08/2023 15:01,08/08/2023 07:50,08-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
35fe48c5-4795-4829-825d-bbbb78f5ce7a,Inbound,Order Related,Delayed,,ef21a1f9-689c-4539-94df-3e643c6f9d15,04/08/2023 14:24,08/08/2023 21:36,08/08/2023 21:38,08-Aug-23,RAIPUR,Books & General merchandise,253,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
bb39c7a1-05ec-403a-b0c7-33084464b2fb,Inbound,Shopzilla Related,General Enquiry,,a2f5fb27-550c-4d85-a7b1-590754672df6,,08/08/2023 13:53,08/08/2023 14:45,08-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
4919990a-7d36-4ce0-8fa5-bf29a975432d,Inbound,Returns,Reverse Pickup Enquiry,Good ,5c0d2123-77e6-4eef-ab53-77e1040f2af7,,08/08/2023 17:37,08/08/2023 17:41,08-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,4
f0cd7c17-7e3e-4b99-baf5-551025bc9aa7,Inbound,Returns,Reverse Pickup Enquiry,Bahut bahut shukriya call se baat krne   aapka baat krne ka nature bahut acha thaa mam,ce018f13-bd30-44c7-b315-d8a079801136,,08/08/2023 18:25,08/08/2023 18:27,08-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,2
c4d1ab54-9230-490b-846c-cdd93fe802b8,Inbound,Returns,Reverse Pickup Enquiry,Little bit faster,0fc91836-c9ad-4d4c-800d-5222033b5b00,,09/08/2023 08:58,09/08/2023 11:06,09-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,3
177bd43d-b412-40de-a099-b55f3b1c0550,Inbound,Order Related,Installation/demo,very bat product in service,0a10aa68-80a6-4ddb-8804-d9d665658be1,,09/08/2023 11:48,09/08/2023 11:59,09-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
c8426092-3988-4f66-8c48-d38f47bee521,Inbound,Feedback,UnProfessional Behaviour,,deca1f3c-5c1f-48b2-b82f-cd45377d9a25,,09/08/2023 13:22,09/08/2023 13:27,09-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,4
b5a20a25-3263-474a-85eb-155de0735f61,Outcall,Returns,Reverse Pickup Enquiry,,f11a67a3-b1ea-45ae-b8b9-5faefb2b204c,,09/08/2023 17:16,09/08/2023 17:20,09-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
b98e3f90-8d39-4ccb-8602-7bf7c985f46d,Inbound,Returns,Return request,"Return request is accepted( 3 times in my case) but then seller cancels request- as as per seller it was open box delivery but in fact the wishmaster didn't inform me about OBD. I have video proof of that as well call recording. Gave all information to customer care executive so twice my return request was initiated but cancelled again. I have g9t used, damaged, old product which may have been manufactured 5-10 yrs back, as there is no tag. This is not expected from Shopzilla ( most trusted and reputed online shopping website).",b7fd9051-ccd2-4f4a-8625-9236dd783e50,,09/08/2023 18:34,09/08/2023 21:59,09-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,3
5fec04b2-2125-4f2e-9747-622779bf1c88,Inbound,Product Queries,Product Specific Information,Bahut acche   wale,efb25d55-44f2-4668-9b37-9fa8a335b73e,,09/08/2023 20:22,09/08/2023 21:10,09-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
d8fd068f-9236-43c6-8024-fcf407242298,Inbound,Returns,Reverse Pickup Enquiry,My product is didn't return or refund in this time...You quickly respond this problem..,55a83419-a76d-48cf-8c7d-c37938a4e87e,,09/08/2023 12:10,09/08/2023 12:13,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,3
05844d9b-c46e-4f28-8e6a-a007281a4fb2,Inbound,Feedback,UnProfessional Behaviour,I would like to know action. My complaint was delivery executive brought the groceries in open box. When I checked he was rude and challenged that I will not get any more Shopzilla deliveries.,fd894a8e-e8fe-4d91-9edf-2ca0b628fd85,,09/08/2023 13:55,09/08/2023 15:40,09-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,3
8e6dc6fc-18d7-4796-8194-60a3edb56501,Inbound,Order Related,Order Verification,,5e3d2fbd-bcd5-49ad-8788-e20508ea4ba0,,08/08/2023 10:13,08/08/2023 23:45,08-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
1bca33dd-be5c-428e-8f31-f62ece10af1e,Inbound,Returns,Fraudulent User,,85ee5ff8-30c6-41ce-913c-39e1312795a8,,09/08/2023 12:51,09/08/2023 12:53,09-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
b9a5be3a-43c1-4dd7-854f-2ecf85cb8fd1,Inbound,Returns,Reverse Pickup Enquiry,"If something glitch from your side to late deliver or late pickup ,by message or call contact to customer Customer  service , order tracking need on whatsapp",d012bb06-def0-4f62-b978-a66c2c9656ed,,09/08/2023 11:28,09/08/2023 11:33,09-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
c8532309-dee9-4e5d-91df-2e49effa7c9c,Inbound,Returns,Missing,Good knowledge,da3f4c1c-1a11-498f-826f-f82cfa177873,,09/08/2023 14:04,09/08/2023 14:21,09-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
072c47b1-a334-430e-86e8-4986ea049612,Inbound,Returns,Service Centres Related,Improve your services ,bd9670a6-5e98-4be0-9f95-0198c739707e,,09/08/2023 14:24,09/08/2023 14:34,09-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
458fdfa6-a076-4361-9d97-b151a140536b,Inbound,Order Related,Order status enquiry,,88f2b5a6-954e-476e-bb75-c69f869cdaad,,09/08/2023 17:04,09/08/2023 17:07,09-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
769912fc-f03c-44e3-af7d-fcf2482e2800,Inbound,Returns,Reverse Pickup Enquiry,,f1f97b2a-213c-4cf8-b322-f16e950192fd,,09/08/2023 22:20,09/08/2023 22:38,09-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
7ba1b325-6370-4c31-bc65-124202031a84,Inbound,Order Related,Delayed,,c06e6c90-af72-4caa-8558-127d72bf609e,03/08/2023 22:24,09/08/2023 00:14,09/08/2023 10:55,09-Aug-23,KOLKATA,LifeStyle,1049,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
6555dffa-8b0a-4061-9701-4352bba826d9,Email,Feedback,UnProfessional Behaviour,,5b708020-2a20-4ee8-b40b-7a28a7c50c2e,,08/08/2023 09:53,08/08/2023 11:41,08-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
7bb16ee1-be74-4876-b0d6-343b536aab44,Outcall,Returns,Return request,,42203178-abc3-44d1-9f87-5fbcbf562405,,08/08/2023 12:51,08/08/2023 13:08,08-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
cc1d5778-bb80-4a0d-b9e2-0142006f956f,Inbound,Order Related,Delayed,,48e897ce-64cb-439d-afbf-fc408fe4bc63,,09/08/2023 15:59,09/08/2023 16:04,09-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
f1eb84b3-d02f-4238-8f3a-8a9fb446ee5a,Inbound,Returns,Fraudulent User,the website is not at all user friendly,ea657d05-305e-4096-89fb-1cfed2dba815,,09/08/2023 08:45,09/08/2023 10:50,09-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
5b3a9dfe-8c26-4c5f-9824-02db5daf7ecb,Outcall,Returns,Return request,Super customer care,fe85b0a1-5abb-4f02-8750-61937e039bfd,04/08/2023 00:03,08/08/2023 11:03,08/08/2023 11:07,08-Aug-23,MADHUGIRI,Electronics,899,655,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
2d04d544-da3d-4c50-a9cb-c12bcaf7bbb5,Inbound,Returns,Return request,Very nyc coustomer care details shere,a0619f46-2ef1-4fb5-86d4-a9b356862b93,05/08/2023 08:31,09/08/2023 22:31,09/08/2023 22:35,09-Aug-23,ALLAHABAD,Electronics,2999,,Nicole Patel,William Park,John Smith,31-60,Evening,5
27dcef09-4712-4d1e-b9de-50df48303217,Inbound,Returns,Reverse Pickup Enquiry,Make refund policy easy ,c4b5bce9-8e2d-4eb0-8469-d78f5bc797ae,15/07/2023 08:42,08/08/2023 17:19,08/08/2023 17:20,08-Aug-23,BADGAM,Electronics,1299,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
704987cd-a498-40a8-a656-38626ffe4253,Inbound,Returns,Reverse Pickup Enquiry,Wrong product delivered as shown in picture. On Shopzilla site it's shows as combo pack but in delivery box body groomer is not found.   retail price on deliver items is mention rs 1495/- but Shopzilla charge me rs 2629/-. Very bad experience with Shopzilla this time.   is totally fraud. ,22f86714-35f4-4d48-95a4-36d166f243d3,28/07/2023 21:44,07/08/2023 21:47,08/08/2023 11:16,08-Aug-23,BIHAR SHARIF,Electronics,2669,,Megan Preston,Emily Yamashita,John Smith,>90,Split,1
f62d883c-fba4-4e68-b8af-8b315b23622e,Inbound,Product Queries,Product Specific Information,Good ??,b3bb4f60-7152-4643-8c05-4e058cebc4d7,,08/08/2023 08:00,08/08/2023 08:38,08-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
66005338-e96d-446b-87a8-f68cce0fa915,Inbound,Order Related,Delayed,,406203a0-7af7-4f19-9126-db9da2631c2f,,09/08/2023 18:57,09/08/2023 18:59,09-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
385a2f2b-4bc4-49f6-9ac3-fc1c243f014b,Inbound,Order Related,Installation/demo,Why Other Language is not option in customer care call...,0507d6d1-dd25-4e5b-a9d6-98baaf9634c0,,08/08/2023 14:16,08/08/2023 15:09,08-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
48e9db4c-cd52-4391-9805-b80d65280fa3,Inbound,Returns,Reverse Pickup Enquiry,Not solved my problem ,a04cacca-1962-40f2-ad91-eb5d25a37a82,,09/08/2023 10:36,09/08/2023 23:36,09-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,1
15dde69f-ccf0-47f7-8204-49a396b7ca83,Inbound,Returns,Reverse Pickup Enquiry,,f2b6bf6b-ebb7-4a00-8790-96fcded3fa2d,,09/08/2023 16:33,09/08/2023 16:34,09-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4928acbb-a7eb-4053-b5f7-5d85b660925a,Inbound,Returns,Reverse Pickup Enquiry,,dca079ae-f4e9-4b0b-be84-0501b36e331e,,09/08/2023 17:06,09/08/2023 17:08,09-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
e468891a-a0ae-4870-a043-770cec017073,Inbound,Returns,Reverse Pickup Enquiry,If no brand tags are provided how can customer return the same...such sellers should be strictly dealt with... customer returns back whatever is delivered...don't harass customer or either delivery person... simple thing is click a picture of product and ask delivery person to match it ...so none will be left contradictory ,144f8757-148b-4f15-8dea-80c080e4b67b,,09/08/2023 18:34,09/08/2023 18:37,09-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
1a29f4b9-a67e-41eb-886d-fb4dda1d7992,Inbound,Returns,Reverse Pickup Enquiry,Good,9b758713-673d-4c74-bc79-2e8fc177b4ee,10/07/2023 10:31,09/08/2023 10:47,09/08/2023 11:13,09-Aug-23,RON,Electronics,1199,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
f6ab7d24-2e5b-4cb8-b14a-ab515e844491,Inbound,Returns,Reverse Pickup Enquiry,Please try to understand my problem ,c6f9b0fe-804c-46dc-ba67-df791e6bd87e,01/08/2023 10:14,08/08/2023 19:50,08/08/2023 19:51,08-Aug-23,MIRZAPUR,Electronics,598,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
1c9bdad3-78f0-4c5e-8e81-c1cc3e201d6c,Outcall,Cancellation,Return cancellation,,a428a0fb-95b0-49d7-9c2a-b9308ba439b9,,08/08/2023 10:27,08/08/2023 15:34,08-Aug-23,,,,683,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
c09d2137-2afe-433c-a1b6-a8af0a1c89f2,Outcall,Returns,Return request,What Product And Accessories You Have Put Inside The Box Mentionit,ffa303e2-1663-4644-8ddb-2fb05e299d22,,08/08/2023 13:42,08/08/2023 13:46,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
cbc3ba19-851e-48a5-b895-ae5ae8529e3d,Inbound,Refund Related,Refund Enquiry,Why my paylater balance not adjust please adjust it immediately ,0d51dc82-c464-4011-8ee0-db2c66158e9d,,08/08/2023 15:53,08/08/2023 16:11,08-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
7e2975cf-4ab8-4bee-b294-a62ae678666d,Inbound,Returns,Return request,Very hard to reach the customer service executive. ,54e63727-f8de-467a-b8cc-510ee887874b,,08/08/2023 21:25,08/08/2023 21:34,08-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
6ebe1558-1e5b-4f1c-9644-bea09a43cf8e,Inbound,Order Related,Installation/demo,,d60ea940-e00e-443d-9e19-74df5e22c099,,09/08/2023 17:46,09/08/2023 17:52,09-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
7f1e50f1-6ee1-4534-8d1a-1477f6070405,Inbound,Order Related,Delayed,,6bef92a7-102d-4fa2-b989-8b457403a673,31/07/2023 15:20,08/08/2023 17:09,08/08/2023 17:11,08-Aug-23,AGRA,Books & General merchandise,294,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,3
a34ae5b2-e7f1-4e09-8e12-de50a449d6f8,Inbound,Returns,Missing,,f45f7c22-e3b2-421e-99f8-7b7485b387b2,02/08/2023 06:34,08/08/2023 13:35,08/08/2023 19:11,08-Aug-23,BHUBANESWAR,LifeStyle,404,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
ab13fe65-24c9-4f45-8615-06da1494bb9e,Inbound,Offers & Cashback,Other Cashback,Thank j,927e5b16-fd50-4406-b6b3-adcb3a16fa92,,08/08/2023 16:22,08/08/2023 16:23,08-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
44005dab-ef60-45cc-92e8-14625a23907c,Email,Order Related,Installation/demo,No,d8def7e4-c230-4f6f-85db-1e19cbfc102f,,09/08/2023 20:02,09/08/2023 20:12,09-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,4
02a2dd73-f935-41ca-9886-7d727a5e0ad5,Inbound,Returns,Missing,Good working ,418423ef-2798-4209-8d23-8e345f718a83,,08/08/2023 17:31,08/08/2023 17:57,08-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
eb8d7614-1553-4e86-b81e-f6de3c933c8f,Inbound,Order Related,Order status enquiry,,aa6c26f7-5919-4782-876b-d713fdee3721,,08/08/2023 18:23,08/08/2023 18:26,08-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
395036ca-1828-480d-9d88-fc4ad31438ec,Inbound,Order Related,Delayed,,deed59c3-4760-4824-9232-d3c0e304a885,,08/08/2023 19:55,08/08/2023 20:11,08-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
4764e5c5-4893-4bdc-9ec3-0e06ce0eeee9,Inbound,Returns,Wrong,Very nice ,532add5a-5df7-439b-8a67-af23e674838a,,08/08/2023 21:20,09/08/2023 21:21,09-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
31c33fcf-220f-4a03-aab4-376d18c38fed,Inbound,Order Related,Installation/demo,,888c36c7-c1fc-4374-bc5e-beccecc14f01,,09/08/2023 21:37,09/08/2023 21:38,09-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
f4371abb-675f-4ce6-ad05-35796c1064af,Inbound,Product Queries,Product Specific Information,,140e0392-dccc-4019-99ab-27599e02cae4,,07/08/2023 19:40,08/08/2023 10:42,08-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
1c9b08e3-d1da-4900-9c82-8d8aa94b47ab,Outcall,Order Related,Delayed,,67af716c-d377-418e-b4f3-fa040b42e570,01/08/2023 01:11,08/08/2023 00:22,08/08/2023 00:44,08-Aug-23,SURAT,Furniture,629,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
6a5a9850-401a-43e7-ac93-034863ede824,Inbound,Order Related,Order status enquiry,,22181d2c-7013-486d-8efa-99157a3f7283,07/08/2023 23:10,08/08/2023 07:23,08/08/2023 07:25,08-Aug-23,,Electronics,12999,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
52caf904-0de6-4a3f-bb7d-500db5a35edb,Outcall,Order Related,Order status enquiry,Excellent ,2656772b-6bda-46b4-af03-aa2f11c40327,,08/08/2023 11:00,08/08/2023 11:01,08-Aug-23,,,,640,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
486f483f-8d72-4c74-b742-89e7e6873c83,Inbound,Payments related,Online Payment Issues,,b781d423-f997-4027-af16-c31d6a5a036e,,09/08/2023 06:42,09/08/2023 10:56,09-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
a99bc84c-870a-46db-a60e-d1709a0488ff,Inbound,Returns,Missing,,f0fff549-2b3f-4204-9fb6-88c1ddf62164,,09/08/2023 07:09,09/08/2023 11:16,09-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
3346dfff-3652-4265-be2e-b0e5a8cf7ebf,Inbound,Refund Related,Refund Enquiry,"I'm Satisfied About His Service??????????, Well Done Brother ?? ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????",3023d0a2-35b6-4b4d-ac47-097abe0a6d99,,09/08/2023 07:40,09/08/2023 13:30,09-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
9b55d089-df48-4b26-af0d-58852402cd91,Inbound,Refund Related,Refund Enquiry,,45dc3489-8b9f-4145-a317-9b4a899ff7d0,,09/08/2023 11:59,09/08/2023 12:03,09-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
3ce2ca0b-71ed-49da-9189-6c88ecc24ea5,Outcall,Returns,Service Centres Related,washing machine received dead and no support was received from Shopzilla,f797738c-7ec6-4ec2-9d53-e7e55cc535c9,,09/08/2023 13:10,09/08/2023 18:14,09-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
c15c9f85-76d3-4bb1-83c7-52c8eae3371b,Inbound,Returns,Fraudulent User,,69668ffc-6db7-4cca-96eb-d99a32d7e44e,,09/08/2023 14:53,09/08/2023 14:57,09-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a0e20932-82bb-449d-9057-7c73b6d1ba99,Inbound,Returns,Return request,,d131c3d7-d090-4c3c-aa2f-8b12d1b05a06,,09/08/2023 15:03,09/08/2023 15:06,09-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
7736730c-0b38-41ab-8f3f-ae2333af9349,Inbound,Cancellation,Not Needed,,ac92eb7a-bd4e-4259-b49e-489b6a3a75a5,,09/08/2023 17:11,09/08/2023 17:14,09-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
87793f62-6b68-4b7c-9203-c9511d8ebb61,Inbound,Order Related,Delayed,Please be particular abot deliveries... customer also plans accordingly and orders,db5fe4cf-dc92-4aa5-9c40-56a2bf4f81ec,,09/08/2023 21:20,09/08/2023 21:23,09-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,3
2f9ac857-3a57-4b4d-b7f0-b365ad9a34e1,Inbound,Returns,Return request,,5502dd68-1458-4de2-9c40-a7eea2263ab4,,08/08/2023 13:42,08/08/2023 13:44,08-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
00f427b5-d7c4-4911-a0f2-07b6e58a58d3,Inbound,Returns,Return request,,75c32aef-f1b7-4f8d-ab34-995c44f912be,,08/08/2023 22:18,08/08/2023 22:22,08-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1e897923-8456-430a-b51d-3f316018f3f9,Inbound,Refund Related,Refund Enquiry,,a845661a-f095-4c4d-a045-6b5296aaeb91,,08/08/2023 21:58,08/08/2023 21:59,08-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
95355a30-a058-4329-9fea-61168dc28a56,Inbound,Returns,Reverse Pickup Enquiry,,0c4e404a-2ce5-4a46-95c6-2851643df78f,,09/08/2023 11:57,09/08/2023 12:02,09-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
d374bb34-c947-4f49-96f7-9bf112ba4619,Inbound,Returns,Return request,,54e8f85d-8ffa-4bfb-bf9b-9eaf3daaf82a,,09/08/2023 18:11,09/08/2023 18:15,09-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,4
634af491-65a9-40b0-a92f-ec417a293e25,Inbound,Returns,Wrong,Oo,a11bb177-01d7-4b0c-90d1-43f5174393aa,26/07/2023 23:08,09/08/2023 12:24,09/08/2023 12:25,09-Aug-23,ALWAR,LifeStyle,1559,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
64a5d944-1aa8-41c4-9442-7cc9f1f67d32,Inbound,Returns,Reverse Pickup Enquiry,,1e849455-63db-4626-9d37-63795089cdb6,,08/08/2023 10:40,08/08/2023 10:46,08-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
b5b3c6ee-f644-4b9c-9c4c-db984fe351f6,Inbound,Returns,Reverse Pickup Enquiry,Gud,efd0d2e3-90a7-40a3-86e6-ad3cc7f66153,,08/08/2023 11:17,08/08/2023 16:29,08-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
2f2e5394-a320-4749-8fcb-537442c9ca13,Inbound,Order Related,Delayed,,fc70c73b-bb71-45b2-988f-b887f8b7aecb,,08/08/2023 11:59,08/08/2023 12:03,08-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
e0f2a6fb-2a7a-4bb9-8a49-c5b62cbb32e8,Outcall,Order Related,Order status enquiry,,b2eb392f-6002-49de-9dea-4d64305e007d,,08/08/2023 13:35,08/08/2023 13:36,08-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
04b9feac-ba81-47cf-bf8b-1db098adf151,Inbound,Returns,Damaged,,fe836aa9-5870-44c0-9bd5-b5bc3477b23a,,08/08/2023 16:36,08/08/2023 16:38,08-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
f6f232d0-1223-41ca-b25b-7c62b8ee8701,Inbound,Order Related,Installation/demo,Not installation work done very bad,8663872f-9764-41d5-bfce-aa28f2d4bb8a,,08/08/2023 18:34,09/08/2023 09:27,09-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
944db43e-fe3a-4460-aa46-72358875d02c,Inbound,Returns,Wrong,Good seller not available in the app,71008d75-a474-425f-afac-0f4c72e4f540,,09/08/2023 12:33,09/08/2023 13:24,09-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
301ebf04-ecaf-4df4-8bda-9b6fa0fd71c4,Inbound,Returns,Reverse Pickup Enquiry,,93bc72c9-7466-4aff-8f18-96fa7931d7eb,,09/08/2023 16:13,09/08/2023 16:21,09-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
82cfd592-1ff1-4697-aed5-eb7263f651a3,Inbound,Order Related,Order status enquiry,,32bc19ed-d5cc-4108-aad9-f2f36c7c34a9,,09/08/2023 20:28,09/08/2023 20:32,09-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
2fc60d13-d18d-447e-a50e-702faf1674ee,Inbound,Returns,Reverse Pickup Enquiry,,17fc8414-cb9a-403b-9bab-5801134e9331,,09/08/2023 22:38,09/08/2023 22:40,09-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,4
5b783965-bf98-44ea-b51a-6e133101e098,Inbound,Returns,Exchange / Replacement,,db4a66aa-fb37-4104-8416-669a82ed4adb,,09/08/2023 23:21,09/08/2023 23:25,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
4a080230-d01e-45b4-83c4-41b9068a61b4,Inbound,Returns,Reverse Pickup Enquiry,,bc1feb38-5824-4527-8df3-992d6f573abb,31/07/2023 15:27,08/08/2023 13:19,08/08/2023 16:33,08-Aug-23,HAJIPUR,LifeStyle,699,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
58a26bc6-ccf8-4d2f-8ee0-5ce5f2bb667d,Inbound,Order Related,Delayed,Delivery boy did nt come for delivery ,e16f981a-0e06-443b-8562-7c5f6ca20e8f,05/08/2023 20:56,07/08/2023 13:11,08/08/2023 23:10,08-Aug-23,BAHRAICH,Mobile,11999,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,1
054305ea-b966-4ffb-904b-00485547e7a7,Inbound,Product Queries,Product Specific Information,,dd9d497e-0ac0-4882-aa2a-87f6b8e81d98,,08/08/2023 07:47,08/08/2023 17:26,08-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,1
806fd121-8115-4ade-a364-c01528ed7c60,Inbound,Returns,Missing,Nice,a82613f8-637a-405e-a052-cd7f5b340e98,,08/08/2023 21:26,08/08/2023 21:29,08-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
b277363d-efb1-4338-b05e-1ac6e83232c7,Inbound,Returns,Return request,I am happy ,949d3c02-914f-4570-919e-a6e5bb3809cc,,08/08/2023 22:38,09/08/2023 09:12,09-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
03d9280e-3576-434d-a9fb-06ff7263b0de,Inbound,Returns,Return request,N,3328a4c3-06ce-4de0-ba11-f6008133072c,28/07/2023 22:39,08/08/2023 15:05,08/08/2023 15:07,08-Aug-23,HISAR,Electronics,7699,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b6521ba9-eecd-44b7-9d7b-cc55d0473603,Inbound,Returns,Reverse Pickup Enquiry,Good ,0b70921c-bf35-488e-9ce7-beac2a5dff1a,,08/08/2023 12:15,08/08/2023 14:12,08-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9c46e62e-80bb-4c95-891d-9f712bcc209b,Outcall,Payments related,Payment related Queries,,b71f7ab0-31a5-42bd-95a1-9684fa842c92,,08/08/2023 21:06,08/08/2023 21:08,08-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
771473b3-d4e8-44af-927d-9dfc185056b4,Inbound,Returns,Reverse Pickup Enquiry,,9567fb27-1248-408e-b2a1-df2b223c400b,,08/08/2023 21:11,08/08/2023 21:19,08-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
5c83e787-9e34-40d6-a40d-7741cf002575,Inbound,Order Related,Invoice request,,7b1d52b5-09b3-4b01-ad97-b1effce8bc6b,,09/08/2023 15:04,09/08/2023 15:06,09-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3c9b303a-7e89-4299-9bf8-e0b5d68a3460,Outcall,Payments related,Payment related Queries,,fe5b5f53-0f26-4c65-a506-48eb5b6e0589,,09/08/2023 19:30,09/08/2023 20:12,09-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
9c3c73bf-8fe3-486b-a9f0-1272d9f17750,Inbound,Payments related,Payment related Queries,,25b2ce9b-b393-4f78-82b7-2bbfae54b446,,09/08/2023 22:50,09/08/2023 22:58,09-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
4f59c9eb-6efa-4ee7-8589-dee75d00f95e,Email,Order Related,Delayed,,7d221e6f-5680-49cc-8fee-1927786ac625,25/07/2023 12:24,08/08/2023 19:31,08/08/2023 20:15,08-Aug-23,GURGAON,Home,173,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,1
8b95c454-be4e-4467-891b-fe63c57fdb47,Inbound,Returns,Exchange / Replacement,Connecting time with customer care executive is long ,7a7b1072-970c-4a90-9141-e2b8d033e581,,08/08/2023 07:45,08/08/2023 07:48,08-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
c849791e-ce98-4bdc-aae0-61aabe8b8481,Inbound,Cancellation,Not Needed,,41e4fbc1-98b3-4289-9e86-b2c3ae791ae0,,08/08/2023 15:02,09/08/2023 08:29,09-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
5fa4771f-5472-41e2-bfdd-1349458826b8,Inbound,Returns,Reverse Pickup Enquiry,,f6740a7c-ac82-4887-a7f8-604e67a02bec,,08/08/2023 11:33,08/08/2023 12:07,08-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,4
dc9be568-d7b5-43af-9217-15caa11d7857,Inbound,Returns,Reverse Pickup Enquiry,My query get solved the person talk with care n patience ,a28189ec-de30-4169-8cee-aea241ad62a0,,08/08/2023 13:33,08/08/2023 13:53,08-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
b64c368f-630d-4367-b460-a5b45102c1a4,Email,Refund Related,Refund Enquiry,,9d839920-90f7-4811-bb45-1c91b614f06f,,08/08/2023 14:46,08/08/2023 14:57,08-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
59c2542d-8893-4248-8466-2ba10360a048,Inbound,Returns,Reverse Pickup Enquiry,,139b6670-4e80-4794-b4dd-538ed9ca7185,,08/08/2023 20:40,08/08/2023 22:00,08-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
20ddcdec-a212-42cc-b194-e85a77eea40b,Inbound,Returns,Wrong,Please resolve my current issue as I have really suffered a lot due to that. Thanks.,9d3bfd66-95bd-4481-8ea2-facfae2440ac,,08/08/2023 20:48,08/08/2023 20:53,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ee1fcb58-0c55-419b-a98b-283c10679622,Inbound,Returns,Fraudulent User,,5d5786dd-2a03-4538-8963-50210481f089,,09/08/2023 16:54,09/08/2023 17:00,09-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
dc086232-4ed3-47e4-a04d-8dc87872d88f,Inbound,Returns,Reverse Pickup Enquiry,,50e250cc-1eea-43fa-acb7-3bef77ae1364,,09/08/2023 20:32,09/08/2023 20:35,09-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
21990c71-4ee2-4277-8ac4-d8a80ddc06c1,Inbound,Returns,Reverse Pickup Enquiry,Return and refund should be initiated immediately.,0515b4c7-ee1a-4dbc-8712-61de069dc992,,09/08/2023 20:53,09/08/2023 21:04,09-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
5664df03-dd0e-4424-afd5-6e610bf0bd07,Inbound,Returns,Reverse Pickup Enquiry,Good,7961d693-d4aa-477f-964e-b1f625b7026d,01/08/2023 16:21,08/08/2023 22:19,08/08/2023 23:19,08-Aug-23,KOLKATA,LifeStyle,524,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
530377d4-20b8-427f-aa05-d666c0222c1d,Inbound,Refund Related,Refund Related Issues,,aa550bbc-d526-4dcc-af76-fc711a35f8ec,01/06/2023 15:34,07/08/2023 10:39,09/08/2023 18:10,09-Aug-23,RANCHI,LifeStyle,1816,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
35c6be3a-5a44-47c3-b2a7-ff300ff04c6d,Inbound,Refund Related,Refund Enquiry,,6377af88-733d-4b48-9295-72e8e67cbd15,,08/08/2023 14:39,08/08/2023 14:46,08-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
947d4eb6-e288-4815-80fd-a2cb75634ba4,Inbound,Returns,Fraudulent User,,57baafa0-da75-4b81-b1fb-ff66158252c2,,08/08/2023 16:24,08/08/2023 20:13,08-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
0ff21ba3-625e-4ba5-a3e8-98198a5b470b,Inbound,Returns,Reverse Pickup Enquiry,"I bought this from my salary, but I couldn't enjoy that product. Please replace this product with a proper goods. ",63a5a7d4-6659-412f-9369-a81c44e82dd5,,08/08/2023 22:42,08/08/2023 22:44,08-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,3
9a5efff3-6f88-4870-882b-4e8a0e8835bb,Outcall,Returns,Fraudulent User,,d4353483-65a6-4589-afc0-54d9ec98a08f,,09/08/2023 11:55,09/08/2023 14:19,09-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
dc687f1d-7346-4596-85eb-446a561df18f,Email,Returns,Reverse Pickup Enquiry,Just don't cut the call,ef79bf67-a7dc-4561-bcfb-c466db2d2699,,09/08/2023 13:55,09/08/2023 13:57,09-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
d817ac7e-ef80-4008-aa25-7b884fc3facb,Outcall,Returns,Fraudulent User,,74ccce71-616f-4fbf-af33-4e9a51a44733,,09/08/2023 18:57,09/08/2023 18:59,09-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
5cd50055-f9fb-4bea-951e-7dcdcff895c1,Inbound,Returns,Reverse Pickup Enquiry,Bad look,814768f5-09b4-4411-8afd-5e2d8e19a487,13/07/2023 18:22,07/08/2023 16:13,09/08/2023 07:30,09-Aug-23,ALWAR,Electronics,999,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
c0d4e821-2aa1-4c77-a55c-4cde57e87dd0,Inbound,Returns,Fraudulent User,,69d23c91-04d6-4e4b-a43f-ad8075bdc1f4,03/08/2023 23:51,07/08/2023 21:42,08/08/2023 10:59,08-Aug-23,NEW DELHI,Books & General merchandise,132,,Oscar Mcdowell,Amelia Tanaka,Emily Chen,>90,Split,5
05f1ac62-c0e9-46ab-83ad-d85f9b1d6936,Inbound,Returns,Reverse Pickup Enquiry,Very good sarves ,8025b297-18eb-4251-9ec6-fb5d10341085,,08/08/2023 07:54,08/08/2023 08:05,08-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
0b8b860f-eed3-49c1-928c-b038fe723a1f,Inbound,Offers & Cashback,Other Cashback,,24731446-ec9f-485f-8196-e7770074b11d,,08/08/2023 11:55,08/08/2023 14:10,08-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
458bbf59-c537-4e89-9ba1-516c0d0ae4fb,Inbound,Product Queries,Product Specific Information,,8e9202a6-1201-4aa5-b7d4-2b49bbe5f4c9,,09/08/2023 13:39,09/08/2023 13:50,09-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
50222bd6-f61c-4c5d-91a9-9e5cead59fbd,Outcall,Returns,Fraudulent User,Good ,335228af-38bf-49fb-927e-1b60ec4802f1,,09/08/2023 19:21,09/08/2023 19:28,09-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
b897df98-f326-4eae-b882-8369cd2ad7f0,Inbound,Order Related,Installation/demo,,23d32eb2-c816-461f-b3b1-4713a12e8031,,08/08/2023 11:08,08/08/2023 11:09,08-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
cef492a5-5415-4fec-8388-562c1bf4b4db,Inbound,Returns,Reverse Pickup Enquiry,,f5e30578-f7f0-4141-a0d1-e68bf946acf6,,08/08/2023 21:24,08/08/2023 22:20,08-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
82ce940f-08c4-4b5d-97bf-08320bd279e2,Inbound,Returns,Return request,,8b5d2e9d-f6b5-4dd3-a335-8b0390c9adb3,27/07/2023 15:50,07/08/2023 22:49,08/08/2023 10:34,08-Aug-23,LAWNGTLAI,Books & General merchandise,207,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
a7a0ff89-afcc-4aff-982d-98ffc959b946,Email,Order Related,Installation/demo,What you will do if I provide feedback.worst Shopzilla,f20b6dcd-8d94-4bcf-a251-e8e90e36e400,,08/08/2023 11:27,08/08/2023 12:48,08-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
c2f03ff3-e963-4a34-96bc-9b9dc6928932,Inbound,Offers & Cashback,Instant discount,,15584f38-fd6f-4944-a014-2e09459cfff9,,08/08/2023 12:28,08/08/2023 13:07,08-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
7f9eaa60-4e1c-43af-a3b5-4f385b28e897,Inbound,Order Related,Order status enquiry,Very good ?? Sarvesh ,f5975e71-682d-4b8a-ae0a-26e122bf692f,,08/08/2023 12:49,08/08/2023 12:56,08-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
451597e8-969b-4e1c-ba8d-df9d21fc710c,Inbound,Order Related,Delayed,,f9d9dc9f-8f90-4316-bb17-a7903aed373c,,09/08/2023 21:11,09/08/2023 21:12,09-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
3ead3a17-e36f-4c68-a260-219fe00a0171,Inbound,Order Related,Installation/demo,,c83df2d9-f7d7-4e82-9d28-7aa601222f78,,08/08/2023 16:13,08/08/2023 16:21,08-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,3
c0cfe9c7-32bd-4169-a347-a6b8a15e55a0,Inbound,Returns,Damaged,,b0f5d713-4c54-4de9-9684-099aa494f691,,08/08/2023 16:27,08/08/2023 18:32,08-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
b780c4a2-536c-45bd-9839-92fdc2417ee5,Inbound,Product Queries,Product Specific Information,,11146eb1-b362-4159-8fd0-78d2a110250f,,08/08/2023 16:29,09/08/2023 21:55,09-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
e118aab0-270b-4920-9fb9-dfb79cb7ae94,Inbound,Order Related,Order status enquiry,Why free delivery stoped for plus members on less than 500 rupees orders ? It's not good.,c015879b-7ebb-4fa0-848f-e6fe98b51cdf,,08/08/2023 17:24,08/08/2023 19:50,08-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
72a97d4d-4a2a-43f2-852d-551f01a8ee7a,Inbound,Returns,Reverse Pickup Enquiry,,86279c15-c6c3-46db-b4e7-7c83f1a13119,,08/08/2023 22:37,08/08/2023 22:55,08-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
7b2369d7-8d9d-4dac-87da-e832697574ff,Email,Refund Related,Refund Enquiry,,c2918567-ac6c-4100-948b-026ccf3f6309,,09/08/2023 14:09,09/08/2023 14:13,09-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
23fa5014-64ee-41b6-9d6e-fd1e28c0de2b,Outcall,Order Related,Invoice request,Thanks ??,907741aa-a26f-4c71-a16e-132fb16ef823,,09/08/2023 20:35,09/08/2023 20:38,09-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f4d2c4c0-303d-44c4-b98b-eb0bb63b4005,Inbound,Product Queries,Product Specific Information,,0268c5d7-529e-462f-9a3b-b765d5027217,,08/08/2023 12:25,08/08/2023 12:32,08-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d0708e3b-7208-49c1-8d50-95afea41c321,Inbound,Order Related,Order status enquiry,Good,8050bb19-88fd-4941-a70e-53f82b576c4c,,08/08/2023 19:16,08/08/2023 19:20,08-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
26824fd0-773b-42c1-8880-8f15f1f64324,Inbound,Payments related,Wallet related,My problem solve your employ best employee Shopzilla ,5b18f9c0-e6a7-44b9-9835-81ad4a8b697e,,08/08/2023 22:59,08/08/2023 23:03,08-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
93e2661f-58ec-4fff-9a1c-d5292a8a8746,Inbound,Returns,Service Centres Related,,82c3fb7b-634d-4b75-b43c-38def2b94176,,09/08/2023 13:33,09/08/2023 13:38,09-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
31286431-7f1a-4855-8fe7-8453249d3469,Inbound,Returns,Service Centres Related,,8d61bc3f-b628-4958-81b5-703cdf4c8551,,09/08/2023 16:33,09/08/2023 16:51,09-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,3
859c4559-35c5-4eac-a2ee-e27ab3c6017b,Inbound,Returns,Reverse Pickup Enquiry,,c16d1b7b-a7d4-4204-b857-d0d49a0b97d5,,09/08/2023 20:41,09/08/2023 20:42,09-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
010619e0-045b-45b5-94ef-dbf6b8b9f976,Inbound,Order Related,Delayed,,c0e42912-b71b-4b0c-8242-54e5ac460da4,01/08/2023 04:30,09/08/2023 20:48,09/08/2023 20:52,09-Aug-23,GORAKHPUR,Home,179,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
e7b451fd-3c60-4772-be4e-24995d8272e9,Outcall,Order Related,Delayed,,f500e10b-e1d7-468b-99ad-c08ea9fa07eb,06/08/2023 18:40,08/08/2023 19:44,08/08/2023 19:48,08-Aug-23,NEW DELHI,Mobile,11999,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
71ee3196-ce43-478a-832b-7c9bcf0f88e4,Inbound,Order Related,Delayed,,0bd539d1-117e-4658-9734-584fbc382314,06/08/2023 12:42,09/08/2023 21:15,09/08/2023 21:16,09-Aug-23,JODHPUR,Electronics,1499,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
33fe0ce1-3fdc-46e8-aa67-64c8cec0c915,Inbound,Feedback,UnProfessional Behaviour,,59c2ad27-4f5f-4ddd-b7b7-5a7c1b37b366,,08/08/2023 11:21,08/08/2023 11:35,08-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
104191c4-9447-4340-a298-5ae125d3a5e9,Inbound,Returns,Missing,,98da01e3-122e-446e-a1df-676ed823ddbc,,08/08/2023 14:28,08/08/2023 15:13,08-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
dca205e1-e68f-4fee-a3b8-b06198e56331,Outcall,Order Related,Order status enquiry,,a457ff7a-d3d7-4c9c-b92b-7ae58e5ce957,,08/08/2023 20:43,08/08/2023 20:43,08-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c6a5d024-24b2-4930-b207-c828be3e2689,Inbound,Returns,Reverse Pickup Enquiry,,ce976c84-286f-43e0-90d0-10e6d1f2e843,,08/08/2023 20:45,08/08/2023 20:48,08-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
5daebe49-e6cf-4655-b187-fa4118fac095,Inbound,Returns,Reverse Pickup Enquiry,,99a41f7b-0be8-4bd8-8bd1-dfab88fa05b0,,09/08/2023 09:37,09/08/2023 11:09,09-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
70e80fd8-f5a2-42dc-aad1-9ae3533ba7e6,Outcall,Returns,Reverse Pickup Enquiry,,50ee5308-e4c5-428b-884c-257ab5398003,02/08/2023 00:34,08/08/2023 00:01,08/08/2023 00:08,08-Aug-23,BANGALORE,LifeStyle,249,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
98891720-ad3a-42f7-87f0-f7ebeadeae5c,Inbound,Order Related,Delayed,She is very good in nature and voice is so politely.,502c0678-d3d8-40ca-9c86-e7fefaf0b9e4,,08/08/2023 10:36,08/08/2023 10:47,08-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c092dd31-4e35-4599-83f2-963e05aa68da,Inbound,Returns,Reverse Pickup Enquiry,,f6a54434-c4ee-479c-b5f6-e9f31dbf9f36,,08/08/2023 11:24,08/08/2023 23:12,08-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
e7b40ce3-ca51-4b30-8ca4-269ea0ccd178,Inbound,Returns,Reverse Pickup Enquiry,Very very happy but my problem not solved,0c5332e2-179d-4db7-a76c-efd7b31c7306,,08/08/2023 16:06,08/08/2023 16:11,08-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,4
319653f6-a401-4b6f-a30c-4b45078aaec2,Outcall,Returns,Service Centres Related,They don't have any valuable service for the consumers worst services.,c593b443-06e4-4b4f-a838-e0275b5abcde,,09/08/2023 07:49,09/08/2023 15:52,09-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
6fadbb16-b917-42c0-bb5e-60adc409924f,Inbound,Returns,Reverse Pickup Enquiry,Refund please,f3587498-876d-432a-93f4-cd3b491f7522,,09/08/2023 15:34,09/08/2023 15:45,09-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7c665c37-1bfa-4c5e-969d-fc6179732798,Inbound,Order Related,Delayed,It was very nice to talk to the customer care agent but my delivery problem was not solved ,b6f9d606-0603-407b-9411-5a477149d57f,,09/08/2023 16:16,09/08/2023 16:19,09-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
b20e788b-bf87-4773-9764-066f158cdcf1,Inbound,Returns,Return request,,be020ae7-5342-4c0a-b8b1-ac47583e92a6,,09/08/2023 16:21,09/08/2023 16:26,09-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
213c9ad0-7557-4bad-9c35-be95f213fc2a,Inbound,Returns,Reverse Pickup Enquiry,,a96a9cff-eb91-4fc2-b821-f6f2dccc15d7,,09/08/2023 16:21,09/08/2023 18:53,09-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
f47b446d-49ea-41b6-8c6c-35593518f371,Outcall,Order Related,Delayed,,698b405b-38a2-48fb-9908-dee5febe8b74,04/08/2023 08:06,08/08/2023 00:14,08/08/2023 00:15,08-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,899,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
768c8d22-31d1-4074-9a62-13129c6ba134,Inbound,Returns,Reverse Pickup Enquiry,,c5f4dfef-e33d-4b01-b306-17b3d4f36fa5,,08/08/2023 11:26,08/08/2023 11:29,08-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
64cb63b1-0d22-4be4-83cc-ea5b0afef815,Inbound,Returns,Return request,Don't cheat customers by delivering expired products. I will circulate in social media about Shopzilla cheating customers,3431145f-780d-4966-a360-54d518027fd2,,08/08/2023 13:34,08/08/2023 17:28,08-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,3
ac2b0134-de27-46b9-884f-280b964bd1ac,Inbound,Returns,Reverse Pickup Enquiry,Customer support is good ,9ab6af40-bc59-4d8e-9ea2-f1524dd2779e,,08/08/2023 16:47,08/08/2023 16:49,08-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
696a49cd-dbe0-4f93-a431-7ad7ee0c72ce,Inbound,Returns,Reverse Pickup Enquiry,Pathetic service ,ebeb2ea8-9433-4e38-9eb7-53a1568b235b,,08/08/2023 17:07,08/08/2023 17:31,08-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
988e0c9a-5adb-4791-862e-da0e062f403a,Inbound,Order Related,Invoice request,,5519fb1a-d15d-487e-a8b7-da44888b0e21,,09/08/2023 18:24,09/08/2023 18:26,09-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
5da395d3-d996-4987-a7e9-50f017a7f281,Inbound,Returns,Reverse Pickup Enquiry,???? ?????? ,2ddf426b-6e7a-4e23-bc17-6729ae844aa6,,08/08/2023 15:51,08/08/2023 16:31,08-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
9a44a7fe-e1ca-42a7-9a55-fd46c1a364c8,Inbound,Product Queries,Product Specific Information,,ce1219cd-f554-4cf2-a701-ae96819857ed,,08/08/2023 16:54,09/08/2023 15:40,09-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
4190a49e-3019-48e2-9c3c-0a7dee8b6be8,Inbound,Order Related,Delayed,,c97d20fa-8ed6-451b-b8e0-9d1c14764ed9,,09/08/2023 12:08,09/08/2023 12:12,09-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
ab65d7f7-755e-42c7-b1b8-0f1236339783,Inbound,Order Related,Seller Cancelled Order,Delivery problem .selar don't deliver my address pin 721156.but when I buy the product then show this pin code available this product ,d5a34ff7-1980-4e30-b6e3-331b48ac652c,,09/08/2023 08:45,09/08/2023 11:34,09-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
5091929c-9814-47be-a702-c5c83fa65971,Inbound,Order Related,Priority delivery,,1d300f47-9dc8-4753-9c02-cc5af24125a4,05/08/2023 19:00,07/08/2023 16:51,08/08/2023 21:15,08-Aug-23,THRISSUR,Books & General merchandise,11099,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
1a227813-bf14-42f9-acc4-be8fdbb9d419,Inbound,Order Related,Delayed,,6bc7962d-2222-4036-ab92-5ec7781875d5,01/08/2023 18:34,09/08/2023 18:58,09/08/2023 23:49,09-Aug-23,SAHARANPUR,LifeStyle,275,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
9a9dace3-13cc-4609-a128-8f9dd1cc90a4,Inbound,Returns,Reverse Pickup Enquiry,,1fa8c1b4-4803-4006-bd5a-9197d7dce3ad,,08/08/2023 12:26,08/08/2023 12:26,08-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
b8a6e2db-3e40-4e98-b4bc-639f7f19b26d,Inbound,Product Queries,Product Specific Information,,d49ff3df-290b-4cd0-af01-53686aae7fce,,08/08/2023 14:51,08/08/2023 14:57,08-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
58c7a18a-2ee9-4f8d-bb44-b4c0c0510fa6,Inbound,Returns,Wrong,,4c5c9168-9b4a-41f7-ac00-064379103581,,08/08/2023 15:39,08/08/2023 16:07,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
baafcf22-2be5-4b4d-868d-5d661ed36dba,Inbound,Order Related,Delayed,,de4d68a9-9aa6-4204-9946-b589c5ede56d,,09/08/2023 09:04,09/08/2023 11:03,09-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
2ba188ab-1445-45c1-9cee-34997e85478a,Inbound,Order Related,Order status enquiry,,3f53a745-1953-480a-bd99-ac48ed2e3e3c,,08/08/2023 22:19,09/08/2023 00:36,09-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
c97b51f3-5241-4fc0-b59c-7f7a39ef9bfe,Inbound,Returns,Reverse Pickup Enquiry,,ff460dad-aad5-4d87-ba27-df1b78d69210,,09/08/2023 08:10,09/08/2023 11:05,09-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
03109809-5740-4880-a8ab-7d50d6c7b42f,Inbound,Product Queries,Product Specific Information,Thank you,d9c5990c-eb3f-4480-8233-12f7a21cea9a,,09/08/2023 10:22,09/08/2023 11:25,09-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
f13f81be-fdbf-46d5-8d01-a7ecc63e216f,Inbound,Order Related,Installation/demo,,00f73a1f-9924-41d1-a57c-e910882402a5,,09/08/2023 12:38,09/08/2023 12:54,09-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c57eaba0-8fd3-40a6-bd08-bb5ac779abb3,Inbound,Returns,Reverse Pickup Enquiry,  policy is bad,f65ebd56-561e-4d44-85c5-9e19e84d38b9,,09/08/2023 14:15,09/08/2023 15:07,09-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f62fa99b-5498-4be0-9940-d528d2f328f2,Outcall,Order Related,Installation/demo,,1f4b2af2-5346-4aaf-a4c8-0fbfef041e6b,,09/08/2023 18:57,09/08/2023 19:15,09-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
8a5ceb74-1e80-4f13-9919-2956181f065d,Inbound,Returns,Fraudulent User,,d20d2d0a-a4ee-4cc0-9661-2ffff57127fc,,09/08/2023 20:59,09/08/2023 21:01,09-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
3451a4e7-6974-468a-b915-f47ffc1adaef,Inbound,Returns,Reverse Pickup Enquiry,,eb3312c3-fc62-41ad-a502-d57d3957543f,,09/08/2023 23:27,09/08/2023 23:57,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9d5d05da-3a8f-4dc8-a22f-da775e9fb17d,Inbound,Order Related,Order status enquiry,,aa946112-9647-4931-adea-936553c478f4,,08/08/2023 13:24,08/08/2023 13:36,08-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
3525f0be-8f3a-4a98-9457-f25fac4ca766,Inbound,Product Queries,Product Specific Information,Good ????????????,25fff628-1460-44c5-bbcb-0aa5a5e325f8,,08/08/2023 15:34,08/08/2023 17:48,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,3
75d1c583-45bc-4980-987d-e8435251990f,Inbound,Returns,Reverse Pickup Enquiry,,d634afd2-221b-4109-93e0-6e4e641ef5d1,,08/08/2023 17:40,08/08/2023 17:42,08-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
9f95ca8d-bf06-4482-8a00-f4de7db2dc76,Inbound,Payments related,Payment related Queries,,a5b93764-967c-42ab-9f9f-5ecdd99678ca,,08/08/2023 18:31,08/08/2023 18:35,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
11a61ca6-16a4-4472-8a9a-da27ad1e355c,Outcall,Returns,Reverse Pickup Enquiry,,ec6b49ae-677c-48ed-89b3-49ca7af58a13,,08/08/2023 21:08,08/08/2023 21:13,08-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
29676b2b-75d3-432d-aba6-9b8fca8a185c,Outcall,Payments related,Payment related Queries,Very good ,39fe765f-1db7-4897-b69b-b5a5c35e793a,,09/08/2023 13:09,09/08/2023 13:17,09-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
e7a39793-5236-4f27-9183-5f9a2a14c0ef,Inbound,Order Related,Delayed,,c6f15a1f-0398-42a4-aa51-2b48069bd491,01/08/2023 12:52,08/08/2023 12:07,08/08/2023 12:11,08-Aug-23,KOZHIKODE,LifeStyle,493,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c4c14ca6-1511-497d-a30c-90b122585ddd,Inbound,Order Related,Order status enquiry,Very helpful ,c691755e-5fbf-40f2-a8b0-b807b252d8c0,,08/08/2023 09:29,08/08/2023 09:30,08-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
a6ff96fa-b020-422c-970a-3762946cdf90,Inbound,Returns,Reverse Pickup Enquiry,Return policy should be there for each and every product Thank you ,2c917dd0-e424-4faf-a325-0907e1f82625,,08/08/2023 09:43,08/08/2023 09:44,08-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
34ce9a90-1d1c-4659-b149-233332a147b5,Inbound,Offers & Cashback,Affiliate Offers,,e01e21f2-aa62-4a05-9705-001d658a059a,,08/08/2023 10:51,08/08/2023 10:59,08-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
a50f098b-bbdf-4172-9b5a-02895bdc4fe2,Inbound,Order Related,Installation/demo,  explained me the process of claiming very well and I\u2019m happy with the resolution.His communication skill was up to the mark,0adaeac7-6d5b-48d8-bcfe-0aef934ba869,,08/08/2023 18:06,08/08/2023 18:13,08-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
68f7a7ae-00f3-4752-961c-e96071e6400c,Inbound,Returns,Reverse Pickup Enquiry,,d1635454-2f41-45b6-9f77-ac78ec27446f,,09/08/2023 08:22,09/08/2023 10:57,09-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,4
b6d4c5c9-4d65-45b9-bc8b-b1172ec91fac,Inbound,Returns,Fraudulent User,,7c982145-36fb-43df-b36d-cfd698bab04f,,08/08/2023 21:18,09/08/2023 08:28,09-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
d92bee3f-95c1-4319-94a7-43b3d641ed7f,Inbound,Returns,Reverse Pickup Enquiry,Plz solve my issue fast ,88071c62-e100-4662-9f95-d3ad3a8fa382,,09/08/2023 11:28,09/08/2023 11:38,09-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
dcf7224d-6c65-4591-b1a5-0f02d39e6b7b,Inbound,Order Related,Delayed,I think you should improve your courier service ,25055542-5aec-442d-8c19-60005bd1d871,31/07/2023 14:13,09/08/2023 12:24,09/08/2023 12:56,09-Aug-23,JHANJHARPUR,Home Appliences,1499,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
932889c6-82de-4801-9048-8bce337a5bb7,Inbound,Order Related,Delayed,Very good ,ff6896e3-cae1-4254-8550-b64b21d6ac1e,02/08/2023 20:51,09/08/2023 06:44,09/08/2023 17:31,09-Aug-23,BULANDSHAHR,Books & General merchandise,299,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
53c80242-2e6d-4e0e-ac1e-0bd5104fea68,Inbound,Returns,Damaged,You **ing idiots! You don\u2019t know how to look into a situation! I\u2019ve been telling I can share the images! But nobody is willing to look into it!   ,02cc7e5a-0594-476c-8d86-186600aae05c,05/08/2023 12:12,07/08/2023 10:57,09/08/2023 18:53,09-Aug-23,BANGALORE,Books & General merchandise,29,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
6cd9111e-8fa3-4f9a-84a1-18ab00d89af2,Inbound,Returns,Return request,,9912f0df-7b29-4347-a0a4-76f8965364e6,01/08/2023 23:17,08/08/2023 12:10,08/08/2023 19:17,08-Aug-23,CHAMORHSI,Books & General merchandise,300,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
4b7015bb-a2c9-4aad-a513-4cd2a2a8986a,Inbound,Returns,Return request,,c2c02462-028f-406f-8011-4cd559a3534f,,08/08/2023 11:14,08/08/2023 14:09,08-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
3b22f069-8039-4f42-ac30-791cb2e1e078,Inbound,Returns,Product related Issues,,f7b0e5fe-b592-471d-90cc-92e49395156e,,08/08/2023 11:06,08/08/2023 11:09,08-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
b376ef01-ec56-4071-a115-15e7c81e5baa,Inbound,Order Related,Order status enquiry,,742d5d49-c570-4b53-aa39-739201713140,,09/08/2023 21:46,09/08/2023 21:48,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
312d2e7e-49b3-42b5-b0a6-4c9fd6708635,Inbound,Refund Related,Refund Enquiry,,3530f41b-54d2-4cdf-8201-19c052145c90,05/08/2023 19:42,08/08/2023 16:24,08/08/2023 16:30,08-Aug-23,LUCKNOW,LifeStyle,241,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
468a18e1-9c40-4d41-9215-ce933047d4d4,Inbound,Refund Related,Refund Enquiry,Good,a5aa60c2-a5bb-472f-9eba-7c2d12792372,21/07/2023 17:19,08/08/2023 11:29,08/08/2023 19:08,08-Aug-23,BHOPAL,LifeStyle,499,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f09a5e1b-4abe-44e9-9089-d88e49028d09,Inbound,Order Related,Order status enquiry,,5208a962-bd88-4b7e-9ed8-b7ea1b788576,,09/08/2023 12:40,09/08/2023 14:35,09-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
c4468bae-75ce-4063-ba7a-550a47d73cc7,Inbound,Returns,Return request,,c45bef6c-9cd3-4f31-90df-5b268af613b9,,08/08/2023 12:31,08/08/2023 12:58,08-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
63c8923e-f2c9-4136-bc4d-9869859937ac,Inbound,Refund Related,Refund Related Issues,Talking to me discipline ,886d17c0-3c4c-465c-a4c0-09bb2e2ec1f2,,08/08/2023 06:29,08/08/2023 06:32,08-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,3
c222586d-958a-4230-94ca-53da9ffbbd2e,Inbound,Returns,Wrong,,4b70db45-feb6-46f8-a3cc-2da7898481fb,,08/08/2023 08:14,08/08/2023 08:16,08-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,4
236f05a7-2e2f-4fd3-b851-ebb98dcc5024,Inbound,Returns,Return request,,997f76ac-adbb-4ca3-9723-44dd031027ac,,08/08/2023 18:17,08/08/2023 18:21,08-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
e21a7177-48e7-46b8-bc2a-d3bdc81707d6,Inbound,Order Related,Invoice request,Good,f63e413a-de30-45a3-bc45-73bbd6a6de90,,09/08/2023 22:15,09/08/2023 22:16,09-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
e0473933-64d4-4a23-a815-45bbcdcd38dc,Inbound,Product Queries,Product Specific Information,,ed529036-f4e3-45bc-8932-06d47aa69dba,,07/08/2023 08:33,08/08/2023 12:14,08-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
a1a104e3-c792-4229-914f-8f43d2c08d09,Inbound,Order Related,Order status enquiry,Very good??,9106238a-6e12-4720-9f3d-990933a60e3f,,08/08/2023 17:24,08/08/2023 17:27,08-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
22980219-1e3b-4d94-8f97-5654e22b659c,Inbound,Returns,Reverse Pickup Enquiry,Mera order   chuka hai abhi unka   aaya,7bc099a1-4859-40e7-a775-5fa61cf10c60,,08/08/2023 09:53,08/08/2023 10:01,08-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
47ea703b-4398-466b-8b4c-13bf5361c29b,Inbound,Returns,Reverse Pickup Enquiry,Thank ,84d9baa1-ef67-4414-bd3f-c8810224b01f,,08/08/2023 10:24,08/08/2023 10:29,08-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,4
1ca50a41-3946-4eb7-9b6c-4f928f2ab878,Inbound,Returns,Reverse Pickup Enquiry,"Delivery and pickup person preferably must pre inform the probable time of arrival, ",20ad8236-7b0b-4dc0-8868-752543e72381,,08/08/2023 16:17,08/08/2023 16:18,08-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
1e639b3a-3549-488d-8b7e-35675801f0f4,Outcall,Returns,Reverse Pickup Enquiry,,fd10e18d-dd2f-4f0c-a056-c8cb77f59f7a,,09/08/2023 12:39,09/08/2023 12:42,09-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
a600777d-17cb-4416-9106-eadee5130bcf,Outcall,Returns,Reverse Pickup Enquiry,,278cc075-74aa-4b06-a695-22d8e22af480,08/07/2023 15:59,08/08/2023 18:19,08/08/2023 19:14,08-Aug-23,TRIVANDRUM,LifeStyle,269,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
7c9f987b-92b6-40ca-a356-fe3c6ee9b557,Inbound,Order Related,Delayed,,5e36c9c9-3eff-4926-b8e6-58d87a08c129,27/07/2023 14:19,07/08/2023 13:55,08/08/2023 11:46,08-Aug-23,ALIGARH,Mobile,24999,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
ac7ec878-1305-4176-a400-9229095eecd0,Inbound,Returns,Return request,  hi   aapse bat krke,889ef4d8-c44e-439a-8f31-faeb5e709580,05/08/2023 10:27,08/08/2023 06:34,08/08/2023 06:42,08-Aug-23,SARDARSHAHAR,Electronics,999,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
f8a26e11-8ba8-4d1f-bff5-c54a02d67e83,Inbound,Returns,Fraudulent User,,27533786-d0d5-4564-9d9c-6e0ba72c452e,06/08/2023 21:04,08/08/2023 15:55,08/08/2023 16:40,08-Aug-23,PATNA,Electronics,1199,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
7d11c02c-5815-46d7-909c-3e7e95ede387,Email,Returns,Fraudulent User,,7b5f46ca-6063-44ab-9b07-d579d06afea1,04/08/2023 13:14,08/08/2023 00:04,08/08/2023 07:31,08-Aug-23,VISHAKHAPATNAM,Books & General merchandise,614,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,3
f732f6cc-a750-4fac-ac3f-5889ca558ea7,Inbound,Refund Related,Refund Enquiry,They are trained puppies. they do not know anything other than saying sorry. your software and systems are in shamble. High time to inspect and introspect.,396fb488-5b96-44e9-8210-2aea9345f7de,,08/08/2023 08:28,08/08/2023 12:48,08-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ea4adc05-74c1-4452-9796-e7ede9c2440e,Inbound,Refund Related,Refund Related Issues,,08e094ff-cfd1-480c-b352-ce495995c0be,,08/08/2023 09:53,08/08/2023 09:54,08-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
136aaf34-072f-4f21-aa31-ae2595ac8c1b,Inbound,Returns,Reverse Pickup Enquiry,Thanks,2ff25915-b838-4fd7-a654-b57cd27d17b4,,08/08/2023 18:05,08/08/2023 18:24,08-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
e2b3c748-e878-46ef-9ada-0bc25ac17603,Inbound,Returns,Reverse Pickup Enquiry,,800c9c90-36c7-4636-bd9a-1f73076013e3,,08/08/2023 19:03,08/08/2023 19:08,08-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
1e648fd5-27b7-4588-a7d8-b9dc1898a1ee,Inbound,Returns,Return request,Please take care about delivery of goods as per customers ordered product and packing. I have lunched a complain today for different product and packing that you have delivered today.,fdb9c294-c564-4869-8a25-3f48dffb0d4d,,08/08/2023 20:39,08/08/2023 20:43,08-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
5b6c22e7-982d-43fb-90d1-f442dbf8470f,Inbound,Returns,Missing,,0474668c-ea28-46ee-a4f2-7331d7b0ce80,03/08/2023 22:29,08/08/2023 18:14,08/08/2023 18:15,08-Aug-23,JALAUN,Books & General merchandise,206,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,3
d06b5acf-f47e-4245-b4e2-fc5dd8d38301,Inbound,Order Related,Installation/demo,,b2538e9b-21a4-4e49-b6d1-d793edce6532,,09/08/2023 13:23,09/08/2023 13:30,09-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
026c1f5b-4a23-490c-90cc-7233e7d3f349,Inbound,Returns,Return request,Your service is already excellent ,72f7c97c-829c-436b-83b6-59e951069e18,,08/08/2023 18:52,08/08/2023 18:55,08-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
ccfb8e05-09bc-46a7-98ee-95c9d1f1163c,Inbound,Product Queries,Product Specific Information,I like Custumarsupport ,363b2c43-7c5d-442f-b8ba-cd0f92bee075,,08/08/2023 20:01,08/08/2023 20:05,08-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
1e497f74-e7f1-4250-9a50-948d65ea9b1b,Inbound,Order Related,Order status enquiry,,79338cdc-369f-45ac-aab8-08c7a3457dad,,09/08/2023 17:49,09/08/2023 17:51,09-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
22ed3e18-72c1-41be-a39d-8ae4e61e0441,Inbound,Refund Related,Refund Related Issues,,ba4b8f95-7a01-463f-9fb6-00f9f00ded1e,09/07/2023 21:10,09/08/2023 18:26,09/08/2023 18:32,09-Aug-23,JAIPUR,Home,989,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
65a71194-ac0e-4c8f-ac5b-7b31f5a2f7bb,Inbound,Payments related,Online Payment Issues,,453b1fbd-ef9b-4b16-980a-5c23dbe98565,,09/08/2023 12:40,09/08/2023 12:46,09-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
88676d2c-f4c5-4e76-8e7e-c004c88903f4,Inbound,Returns,Reverse Pickup Enquiry,,2029221c-f19c-4d97-b828-afdd20c83b19,,08/08/2023 17:53,08/08/2023 17:54,08-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
fbf3d28f-3d61-4471-9405-aa24ec1f7704,Inbound,Returns,Reverse Pickup Enquiry,,ce506e64-967c-45cd-b246-0973cb72a627,,08/08/2023 20:38,08/08/2023 20:43,08-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
863b50fb-fd47-4749-b022-2c61102bc7fe,Inbound,Returns,Reverse Pickup Enquiry,,13a7b15b-c5cc-4ec0-8c8c-0f2e2c692209,,09/08/2023 08:33,09/08/2023 11:00,09-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
1a5ba42a-609b-4315-a400-61c665b52297,Inbound,Order Related,Order status enquiry,,9b284fd1-e213-4b2c-9874-dd1b7cb11d60,01/08/2023 21:37,08/08/2023 08:49,08/08/2023 08:54,08-Aug-23,CUTTACK,Electronics,1699,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
c01954b0-a84a-4810-a728-d51aea966060,Inbound,Returns,Return request,,d6a8f49f-f21a-49f5-800a-7a99d0babaef,05/08/2023 06:00,08/08/2023 11:50,08/08/2023 11:54,08-Aug-23,KATIHAR,Electronics,1599,,David Smith,Nathan Patel,John Smith,>90,Split,4
37d4b40b-9e8f-4e33-a3cf-5257b6b87ef1,Inbound,Order Related,Delayed,Nothing your are serving better,de1e2779-3432-47ce-bcf9-9173671cdfd7,,08/08/2023 10:37,08/08/2023 10:38,08-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
de6dd6e0-7ac2-42d7-94f9-7071653a43e9,Inbound,Returns,Reverse Pickup Enquiry,,e6ae966e-1382-4121-842b-60c0f8132e72,,09/08/2023 08:08,09/08/2023 10:53,09-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
04d406d4-fd6b-40da-8261-7676279d601c,Inbound,Returns,Reverse Pickup Enquiry,,eb9a0518-353b-4771-a973-01c7c005f0bd,,09/08/2023 11:14,09/08/2023 11:17,09-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3f2c9e3d-98c0-4585-8c4d-1001ad7e9ee5,Inbound,Returns,Return request,,5f78ba1a-1471-405a-9a4a-483f78baa1f3,,09/08/2023 20:13,09/08/2023 20:17,09-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
dceedc29-07f2-4867-a5ef-546452bc7401,Inbound,Order Related,Delayed,,f08226cc-b041-4b55-a9e4-a242dc724ecf,,09/08/2023 22:39,09/08/2023 22:55,09-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
46c61c78-8a79-43f5-9114-9b7664ba6a29,Inbound,Returns,Return request,overall good to understand customer problem,208a16a5-d1ab-4998-a4c8-ae995b1b1a4d,27/07/2023 11:32,08/08/2023 16:38,08/08/2023 16:42,08-Aug-23,GANDHINAGAR,Electronics,1299,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
27280c41-9aee-45f5-881b-b2a4a4dcdccd,Outcall,Returns,Reverse Pickup Enquiry,,e5faa3e5-155f-4ab0-bc86-42c3965ae108,,08/08/2023 16:18,08/08/2023 17:03,08-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
1480f29f-c075-4bd5-947c-ffa4dfc4d78f,Inbound,Order Related,Order status enquiry,,e171d697-4d31-4fd6-87f2-d0c924442ab0,,09/08/2023 19:44,09/08/2023 19:51,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
6ea150e5-cc39-4114-960c-8c73c17c54ad,Inbound,Order Related,Installation/demo,,72bf0515-b44c-48d5-b8d1-82f8a6737ded,,09/08/2023 22:50,09/08/2023 22:53,09-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
ae717493-6184-4030-a5fa-18a31e9a41ff,Email,Returns,Reverse Pickup Enquiry,,950b9c11-6152-431e-9aec-0c61e80d86de,,09/08/2023 23:02,09/08/2023 23:02,09-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,5
dacccfee-c39f-41bc-b41e-e0a62b916453,Inbound,Order Related,Delayed,,00cbf734-9795-4264-8711-3fbc31efc46e,27/07/2023 13:50,09/08/2023 18:01,09/08/2023 18:46,09-Aug-23,SASARA,Home Appliences,3890,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
1bb72e2c-26aa-4bfe-9bc1-93c31488ba20,Inbound,Order Related,Delayed,,a7d6a4bd-c260-44ff-9549-ade2f38b325b,31/07/2023 06:02,08/08/2023 20:41,08/08/2023 20:52,08-Aug-23,JAIPUR,Books & General merchandise,21,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
5c296823-8379-4bb3-a772-96357a309d3e,Inbound,Returns,Return request,satisfaction ,fcca0685-c294-40fd-ac10-7ce20067ef54,02/08/2023 12:40,08/08/2023 09:47,08/08/2023 09:49,08-Aug-23,BANGALORE,Electronics,999,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
3c97a1b5-003f-4d6d-9300-244523ef1daa,Inbound,Returns,Return request,,54517217-2ed0-49cd-aae4-0ee4a142313f,03/08/2023 09:10,08/08/2023 15:06,08/08/2023 16:26,08-Aug-23,HALDWANI,LifeStyle,230,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
41c5fa49-9421-4f60-b372-8fe74c8bff1b,Inbound,Refund Related,Refund Enquiry,,b9389a53-ee14-4cb9-b93c-2fb017b99d9c,,09/08/2023 11:51,09/08/2023 11:53,09-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7f604b87-1117-4dcf-914b-5110c46ec7ce,Inbound,Refund Related,Refund Enquiry,,3d7bf72a-1c03-42ac-9a31-b57281fb9d50,,08/08/2023 13:23,08/08/2023 18:12,08-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
474a271e-87e0-4ffa-8d89-8908ae1875c2,Outcall,Returns,Return request,,f2f5d46a-e249-4082-ab14-5cdf7dc391e6,,08/08/2023 17:56,09/08/2023 19:26,09-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
983f5074-1f6d-4554-a511-169715ec30d6,Inbound,Returns,Fraudulent User,,2feb58a8-a97b-4d63-9820-49b72d5d7f0a,,08/08/2023 20:38,08/08/2023 20:41,08-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,4
794da6db-6759-463f-ab5c-741a6dafeee2,Inbound,Returns,Reverse Pickup Enquiry,Good communication with customer care ,bf12b53d-7534-43f6-8167-2f8378241eb1,,09/08/2023 16:14,09/08/2023 16:46,09-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
29e09664-1c46-4dde-9dc9-690877228bcd,Inbound,Returns,Service Centres Related,,686877d4-8807-4b91-94f7-385e359c00ac,,09/08/2023 17:31,09/08/2023 18:48,09-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
48b74459-e5db-49ce-997a-15577525b27d,Inbound,Returns,Return request,,7d4ce7d2-569d-45b8-8348-fee3908b584d,,09/08/2023 20:12,09/08/2023 20:16,09-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e03d520a-80f7-4fa7-83e8-40e4e9aede72,Email,Refund Related,Refund Enquiry,,80d2d416-b90b-4fd1-af7d-41e8633cbcf3,21/07/2023 16:38,07/08/2023 16:56,08/08/2023 09:16,08-Aug-23,BHALKI,Home,128,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
2c91fb36-d892-49ff-9d3a-767e9ce89e48,Inbound,Order Related,Invoice request,,4e115976-5576-438f-8af1-0b94a58e0f48,,08/08/2023 12:22,08/08/2023 12:24,08-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
20692615-5a9c-4618-beb1-dd842e525b3d,Inbound,Feedback,UnProfessional Behaviour,Thank you so much sir and good job aap meri help kare iske liye thank u so Mach,86380043-1145-46b9-9b59-b557e48d85f2,,08/08/2023 15:24,08/08/2023 15:30,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
641f2487-c2a5-4e92-840f-e1291eb5abf3,Outcall,Returns,Return request,,771e10ce-a0b9-42f1-868c-b085c0412c73,,08/08/2023 16:03,08/08/2023 16:04,08-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
ef3dc297-f0d4-4273-bbb3-a200b183b1e0,Inbound,Returns,Reverse Pickup Enquiry,,bce2ee67-635f-45d8-b6cb-1cb643f202a1,,09/08/2023 14:17,09/08/2023 14:20,09-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
28d8ef1f-6e31-4a0c-ab63-c4eac30df3a7,Outcall,Order Related,Invoice request,,93a69599-0f7e-44ac-b449-b6440a1878fd,,09/08/2023 19:14,09/08/2023 19:18,09-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
0e181492-5063-44f0-8106-2982d132359b,Inbound,Returns,Damaged,Good,f6b1d122-88d6-4b28-a59e-25243cfd3eef,29/07/2023 13:30,08/08/2023 12:58,08/08/2023 12:59,08-Aug-23,BHUSAWAL,Home Appliences,1599,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7f02fe6a-87ab-44bd-a4a3-b5f919014f0f,Inbound,Product Queries,Product Specific Information,None,847f72d1-6cdb-455d-a132-0a7f483d5c0f,,07/08/2023 20:24,08/08/2023 06:31,08-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
e3f67340-47d3-4564-95fb-06686baac314,Inbound,Order Related,Seller Cancelled Order,,9574bb22-cda6-4c05-8a92-0c50e647a794,04/08/2023 22:06,07/08/2023 23:35,08/08/2023 14:27,08-Aug-23,CHENNAI,Books & General merchandise,24,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
53bb04ec-b649-4193-a665-827e01b998bf,Inbound,Product Queries,Product Specific Information,Please quickly connected to me,487f646e-5f29-4b54-9f2c-cded07f61697,,08/08/2023 16:16,08/08/2023 16:18,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
ebe09264-856d-4a19-97c9-d21cfd1a4f7e,Inbound,Order Related,Order status enquiry,,d98ff07c-d641-4ea9-997f-6e5c8a39b3de,04/08/2023 17:15,07/08/2023 20:06,08/08/2023 11:49,08-Aug-23,AHMEDABAD,Mobile,17720,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
2c8cac04-2e1f-4cbf-91d0-ed3388292fa3,Inbound,Returns,Service Centres Related,,00f00c80-6c4e-489f-a5b8-f09d94b0ad62,,09/08/2023 18:48,09/08/2023 18:58,09-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
c52ef94e-f8f0-4a5e-af6b-0d936765ff5d,Inbound,Returns,Reverse Pickup Enquiry,Customer care   bahut acche se bat kiye I am happy ,13487958-2872-4f7a-9ab7-b79008b68695,,08/08/2023 15:39,08/08/2023 15:43,08-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
c05595d6-26f4-4610-b1b6-53f38aa7e44b,Inbound,Order Related,Installation/demo,,27af0828-d3c0-43bf-8c8a-b1902629636b,,09/08/2023 23:13,09/08/2023 23:22,09-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
43f8818f-ba4c-4b58-b81f-8399200cb011,Outcall,Order Related,Delayed,Still my order not received u blady chiller fellow asking feedback ,a1cc16c0-4d73-40e7-b071-a78c99aa1a1e,06/08/2023 13:45,08/08/2023 00:16,08/08/2023 19:00,08-Aug-23,HYDERABAD,Mobile,29999,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,1
ba8b87e8-10a4-48a8-9a8e-ec26d438f46c,Inbound,Shopzilla Related,Account updation,,4b36d4e0-35bf-432a-b8e4-86f2093942f1,,08/08/2023 13:06,08/08/2023 13:07,08-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
9518d0e4-7490-442c-b2d8-6825d7248b32,Inbound,Order Related,Order status enquiry,,cacac3a3-04eb-4938-9d13-9e6e45e9a262,,09/08/2023 21:37,09/08/2023 21:54,09-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7fe15cde-ce7c-4638-8575-7b122506fd12,Outcall,Returns,Return request,Hamble Nature Staff,579f4a86-9cec-4e83-a80a-45debcac6331,,09/08/2023 19:35,09/08/2023 19:41,09-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
226bcca3-1ad8-481b-9f8a-4f4d04aefcdc,Inbound,Order Related,Delayed,,f8236987-de2c-4396-81ac-3fc61b303feb,,09/08/2023 23:14,09/08/2023 23:14,09-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
f840c1e6-bac8-42ec-9211-f74a20d07d55,Inbound,Cancellation,Not Needed,,3617e9d8-2783-4596-aa81-8d13d54c6a13,03/08/2023 14:49,09/08/2023 11:52,09/08/2023 11:57,09-Aug-23,BHARATPUR,Electronics,68990,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
6f3acb75-5b2d-4665-ab99-674b8f9f1395,Inbound,Returns,Reverse Pickup Enquiry,,fdf44e99-36b3-4745-8e79-94b3e35f0734,03/08/2023 15:58,08/08/2023 20:41,08/08/2023 20:57,08-Aug-23,HOSKOTE,Electronics,1999,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
a57a0383-34d6-45f5-92a8-b63f5b9e149e,Inbound,Order Related,Delayed,Poor response and cancellation service of Shopzilla ,c7082670-ad05-451f-9a7a-8188765fa378,04/08/2023 05:32,08/08/2023 22:12,08/08/2023 22:22,08-Aug-23,CHENNAI,Home Appliences,8604,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,3
92bf1657-e0bd-4cc8-9766-d13c283dc1d1,Inbound,Order Related,Delayed,,aae6cd09-8552-494d-a5c9-e275254d4f37,06/08/2023 18:32,08/08/2023 09:48,08/08/2023 09:48,08-Aug-23,NEW DELHI,Electronics,21990,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
4e230200-6aef-48e1-9024-19318ae3178d,Inbound,Returns,Fraudulent User,,003075b1-6ada-4b31-b27f-741f1711a1ef,,09/08/2023 10:14,09/08/2023 11:21,09-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7c83c92e-4690-470f-8ad1-9494ce2573f5,Inbound,Returns,Reverse Pickup Enquiry,,99837afb-13b0-43df-ac36-ab122a452f6a,,09/08/2023 23:22,09/08/2023 23:25,09-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,4
f563b8d6-721c-46e1-9b73-eee5406cdb43,Inbound,Refund Related,Refund Enquiry,custemer care was very good,e9dcc64b-4752-47cc-a036-811a12cdfc49,,08/08/2023 07:22,08/08/2023 07:44,08-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
d0b34bb9-5641-4b38-b273-7362089c829e,Inbound,Returns,Fraudulent User,,889a4705-be52-422f-a097-0569ed0d2654,04/08/2023 19:30,07/08/2023 20:25,08/08/2023 08:49,08-Aug-23,WEST DINAJPUR,Books & General merchandise,23,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
02972485-dabd-4a26-ba7e-6fef671c7a59,Inbound,Returns,Service Centres Related,,728bb326-d4f3-4ff7-8ae9-700592685115,06/10/2022 01:09,07/08/2023 22:41,08/08/2023 13:47,08-Aug-23,REWA,Electronics,1549,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
f6514aca-076c-400e-af60-e4c8e5db3c45,Inbound,Order Related,Delayed,,e4eca48c-03bf-49b1-ba1e-8df98a2ff4bf,,08/08/2023 20:13,08/08/2023 20:14,08-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
24ae8d35-9c2e-4aae-8fca-0410ed6c59f3,Inbound,Refund Related,Refund Related Issues,Very long tike taken,35751db7-e94b-4174-83f6-fcc6d83afb3d,,08/08/2023 12:22,09/08/2023 06:48,09-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
c3f12266-942f-4c4a-95f2-77f69cd0de38,Inbound,Returns,Fraudulent User,,4a13a28d-0a62-4639-bc7c-5d1a70321697,,09/08/2023 12:39,09/08/2023 13:07,09-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
6229e411-3b16-4543-870e-eb68d584b947,Inbound,Order Related,Order status enquiry,She is very excellent??,befad900-8e34-4a7d-b6d4-8048e4f520df,,09/08/2023 16:57,09/08/2023 17:00,09-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
b3c171a1-b42f-40e2-94aa-b92b4d7e268e,Inbound,Order Related,Delayed,,af8bca1f-86d4-45ca-a94d-a23e120f08bc,10/07/2023 19:32,08/08/2023 20:34,08/08/2023 20:36,08-Aug-23,SAMBALPUR,Books & General merchandise,2149,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
4d631750-4de6-4d34-a221-fed7fb5d1d64,Email,Returns,Exchange / Replacement,,63cbd052-3bc7-4809-be96-07d7891170d0,21/07/2023 23:34,09/08/2023 19:32,09/08/2023 19:49,09-Aug-23,BANGALORE,Mobile,32999,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
230c4868-33cc-43b5-9849-ed8a3dd892ae,Inbound,Returns,Return request,,724ceb93-e09b-4c18-bccc-9cc89346b97f,03/08/2023 23:19,07/08/2023 16:02,08/08/2023 09:11,08-Aug-23,UDAIPUR,Books & General merchandise,334,,Anthony Booth,William Park,John Smith,31-60,Morning,1
b836de5e-8ec3-4ffb-b513-a04f8a0b5507,Inbound,Returns,Wrong,,327bb2ac-13fc-46f0-85c5-4fa2c5430aea,,09/08/2023 09:49,09/08/2023 11:05,09-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c252d59f-2f4f-4db2-8ae7-22ce862a260e,Inbound,Order Related,Customer Requested Modifications,,9d0afc67-c6aa-4cc4-99ee-ed01be487eff,,09/08/2023 00:26,09/08/2023 10:46,09-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
20e41346-94db-4594-8890-799bc315abac,Outcall,Others,Call back request,I have tried several times to upload the photos of the damaged product but I'm unable to do the same.please make it easy to raise our concern regarding the same.,395f9d61-4d19-4d9f-b750-e6b9a58f67d3,,09/08/2023 17:23,09/08/2023 17:25,09-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
640218e9-5387-4641-bb31-e5f9488c39c8,Inbound,Returns,Reverse Pickup Enquiry,,1c7f6f06-4b78-43c5-bc98-42af68b4eb84,,09/08/2023 13:02,09/08/2023 13:04,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
28c71e8d-e270-46dc-94ba-3d5fb45ebc6d,Inbound,Feedback,UnProfessional Behaviour,,2929e18c-2699-40f0-932f-c14e51b21c80,,09/08/2023 16:32,09/08/2023 16:35,09-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
f8d49e3c-af4b-4006-8bcc-df6eaec5188f,Inbound,Order Related,Order status enquiry,,1e8d93f2-130b-430c-961c-1d47358362d3,30/07/2023 20:35,09/08/2023 21:27,09/08/2023 21:37,09-Aug-23,PURNIA,LifeStyle,474,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,2
b629efbd-26f3-4b9f-9dc6-8972ea8e783a,Inbound,Returns,Wrong,My problem not solved and wrong msg conveyed ,f5e179cf-72dd-41d3-8b1d-9e076b368be3,26/07/2023 13:33,06/08/2023 11:07,09/08/2023 09:05,09-Aug-23,DUMKA,Home,2929,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
dc8f4717-dad1-4a1b-8797-dd84f31b14aa,Outcall,Refund Related,Refund Enquiry,Very good customer care  support ,30c5b906-3f38-47a2-9fb1-5936cdeac50f,06/08/2023 17:59,08/08/2023 16:11,08/08/2023 16:12,08-Aug-23,AHMEDABAD,Mobile,18999,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
624ec2bd-5bc3-40c9-8591-0fa203e72056,Inbound,Onboarding related,Seller onboarding,,09f7244b-32b8-45b5-bcc8-939565eecea7,,08/08/2023 15:01,08/08/2023 15:05,08-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
58afc1e6-5603-4795-af1a-dae65f777d3d,Inbound,Returns,Return request,,90aa3f11-ecbc-4fd5-84fa-28e9cdc1c99a,,08/08/2023 16:03,08/08/2023 16:36,08-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
2aa1e3e3-f875-4063-b2f2-0e374ae7f68f,Inbound,Payments related,Payment related Queries,I'm so happy ,c92438b9-deb0-41a6-86d1-feea40da5918,,08/08/2023 16:31,08/08/2023 16:35,08-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
b9f3c9a6-fac8-4fee-870b-054c99839d0a,Inbound,Returns,Fraudulent User,,76e2eb6d-9b1e-4171-99cb-33a4298f59b4,,08/08/2023 19:53,08/08/2023 19:59,08-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f5ab67f4-c051-4b1f-869d-45f998e0d8ea,Inbound,Shopzilla Related,General Enquiry,Very nice ?? good good ,8f4c6677-0f24-4246-8b51-8969f97bdd29,,08/08/2023 21:09,08/08/2023 21:22,08-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
3317d34d-85ba-4540-a9cd-6185724dc461,Inbound,Returns,Reverse Pickup Enquiry,,d64579fa-9816-4ac9-b9c3-63496908d2eb,,09/08/2023 08:32,09/08/2023 11:23,09-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
3729945c-fe35-4f5d-a1f9-a0a2d3708153,Inbound,Shopzilla Related,General Enquiry,,782899c3-6af6-43a4-8d72-3497aed252bd,,09/08/2023 19:18,09/08/2023 19:19,09-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
21f3c602-601e-4f01-b68e-a5808f0b8344,Inbound,Returns,Reverse Pickup Enquiry,,e3ebdd4b-8ecf-4209-9839-1943be1ade53,01/08/2023 13:36,09/08/2023 14:48,09/08/2023 14:59,09-Aug-23,KISHANGANJ,LifeStyle,389,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
c69867ab-d915-4f44-b3f7-ed6eba4ec6b2,Outcall,Returns,Return request,,055cc5d5-2096-44c4-a8ce-fba28d7347c3,30/07/2023 06:20,09/08/2023 18:50,09/08/2023 18:57,09-Aug-23,BIJNI,Electronics,1999,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,2
15b32c5f-cedd-4f7f-94c5-73faa34efee2,Outcall,Order Related,Order status enquiry,,c6026daf-31b2-4a81-ab91-375086ab4b0c,,08/08/2023 15:41,08/08/2023 15:41,08-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
2a4cadc1-1eec-4d4f-ad7a-46ad961db298,Inbound,Returns,Return request,I like the way of talking very much......and her way of understanding  my problem was really nice.....i have experienced a very good time with her...,91bf6a7a-4f48-47db-a6c2-e59ea07e8f5d,,08/08/2023 18:07,08/08/2023 18:09,08-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
12618d43-5c21-4ab0-b62d-4a8482b5a088,Inbound,Order Related,Delayed,,cf539713-5f51-4c71-a799-30f4f8279109,,08/08/2023 19:45,08/08/2023 19:49,08-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
91070be9-83a6-44f5-95ac-59a47f082bfd,Inbound,Returns,Reverse Pickup Enquiry,My issue was not solved ,7d642b5f-6e4b-40dc-b957-f2ebb72d9cd8,,09/08/2023 09:32,09/08/2023 10:59,09-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
15e9c3b5-e328-433f-a5e9-849415019654,Outcall,Order Related,Order status enquiry,,1635ab44-4e02-4368-af05-4c6588642e27,,09/08/2023 13:45,09/08/2023 13:47,09-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
d4e5d9ad-0670-464f-8048-7b107849e700,Inbound,Returns,Reverse Pickup Enquiry,,1b67a7ce-8c9d-4ffa-a21b-cc59bb77ce5e,,09/08/2023 16:38,09/08/2023 16:40,09-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4af1ae8d-d446-4c41-bdaf-f98cee5e878a,Inbound,Order Related,Delayed,"In my order it's shown that OPD facility is there, but executive told me in his system shown OPD facility is not available. How it's possible? When I have ordered the product, it's shown about OPD facility, even if I would reorder it then its also showing about OPD facility. Then how could he denied that OPD it's not available. Totally disappointed with him. ",af1a21d6-1bbf-47fd-9067-5f18db3bb4e0,05/08/2023 12:19,08/08/2023 13:28,08/08/2023 13:33,08-Aug-23,JORHAT,Mobile,29999,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,2
a5d6269f-0d17-411f-9110-a5a805aa3289,Inbound,Order Related,Order status enquiry,"Sar,mam collecd my order ",10dd9c5e-4614-472f-904e-f5e6653dbff3,,08/08/2023 09:07,08/08/2023 09:15,08-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
2b65c040-9f0a-47df-9cbc-266559a92245,Inbound,Returns,Reverse Pickup Enquiry,,ee4e52cb-0066-4c9e-869e-f1afb183e519,,08/08/2023 09:38,08/08/2023 12:33,08-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,3
a99051a5-9866-4636-918e-7a0f68c727f4,Inbound,Returns,Reverse Pickup Enquiry,,8617da55-db71-42e7-9033-25590f2ea4e4,,08/08/2023 11:37,08/08/2023 11:57,08-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
4cd0fe24-65d3-4fe9-9093-0b9fbda45e2b,Inbound,Order Related,Delayed,,9b7d9805-8aa6-4682-88ec-579f088774ac,,08/08/2023 16:49,08/08/2023 16:51,08-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
7ce98c70-b2d9-4cb5-bee5-61d0b2d759c8,Inbound,Product Queries,Product Specific Information,Product is not ok kindly refund my money ,02128f1e-2e00-4ac8-a3b7-6c91950d8691,,08/08/2023 16:51,08/08/2023 16:55,08-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
0423344d-38c1-458f-a7dd-e0bdd10f1bdf,Inbound,Order Related,Installation/demo,Great resolver ,45a23b0d-8ebd-44a4-b60f-bbb86f5aed81,,09/08/2023 10:51,09/08/2023 11:12,09-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
d28d3e90-dc86-4258-9bd1-8cb36dc42f38,Inbound,Order Related,Delayed,,dcf38ab2-1597-4d3d-8660-ef2bdf04c6ad,05/08/2023 19:23,08/08/2023 18:31,08/08/2023 18:32,08-Aug-23,GHAZIABAD,Electronics,8999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
404b2b76-ea41-4bf9-a3cb-e10ee0b49de1,Inbound,Order Related,Delayed,,307803f5-dad6-466b-bdc1-cb6d48038706,28/07/2023 11:56,08/08/2023 13:15,08/08/2023 13:17,08-Aug-23,HYDERABAD,Electronics,1299,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
bde004c1-fb75-4cb8-97da-53794bb1fe5a,Inbound,Returns,Reverse Pickup Enquiry,,e38c2146-43d3-4cde-aa8f-5b1a64ddcd60,,08/08/2023 17:28,08/08/2023 17:30,08-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e4df6b34-94bc-405c-b726-c52a8cd34e72,Inbound,Feedback,UnProfessional Behaviour,Good ,97a29b92-fca3-4f6b-8f62-928652e2ab2a,,08/08/2023 20:44,08/08/2023 20:46,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
20a74a1e-f2e1-4439-9607-d4399a896a80,Inbound,Feedback,UnProfessional Behaviour,,05f4c1ae-1938-48d9-adb0-2d1c7e80a371,,08/08/2023 21:25,08/08/2023 21:28,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
67e5ff20-a362-49b3-b7f2-9639983108c3,Outcall,Order Related,Delayed,,89eda414-3388-4d29-9b9e-0b075d2f15ee,,09/08/2023 12:09,09/08/2023 12:15,09-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
1d8e634e-e46b-45b4-a242-14f38e434709,Inbound,Order Related,Delayed,Very good ,b685fc19-b675-4259-99e2-77937e31cd1c,,09/08/2023 18:30,09/08/2023 18:33,09-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
151c5e85-1b9f-47c2-842a-6f23110f01fb,Inbound,Order Related,Installation/demo,,655d4650-e874-4387-8ffb-3b5c48beda50,17/07/2023 09:39,08/08/2023 16:47,08/08/2023 17:41,08-Aug-23,KANNUR,Books & General merchandise,6899,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
a216fde9-279e-4bb4-b3b9-45bbd1de6efb,Inbound,Order Related,Delayed,As a big e-commerce platform.The service must be on time.You guys have to answer our queries with valid reasons when you are explaining the reason to delay. Due to such a bad delivery service and not having easily customer support availability why a normal customer will suffer.As my order is already delayed almost 5days.So mandatory action should taken against the delivery partner. We must receive compensation from the Shopzilla. Due to there lack of service.,8cfac6f1-567b-411e-80d2-5ab34dc4fbbc,03/08/2023 23:28,09/08/2023 10:16,09/08/2023 11:55,09-Aug-23,NEW DELHI,Home,2099,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,3
331c6e97-1099-47bf-81e6-a5be3edd03f4,Inbound,Returns,Exchange / Replacement,No thanks ,ec5dad2c-ddaf-4d63-9396-acb535cafd1a,,09/08/2023 21:04,09/08/2023 21:05,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a013c9c8-ded0-4d85-a9c7-6a3f428998f8,Inbound,Product Queries,Warranty related,,10592b4f-0e04-4a9e-be50-d136007ec0fd,29/07/2022 22:01,09/08/2023 19:47,09/08/2023 19:56,09-Aug-23,AMBALA,Home Appliences,799,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
d0022ec6-4534-428a-8441-289e010ce54c,Inbound,Returns,Reverse Pickup Enquiry,,322686df-10a4-49b9-afaf-c4e9a275ce94,,08/08/2023 06:48,08/08/2023 06:57,08-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
1a9a367b-1454-4d97-a1d8-3b7312f26dc5,Inbound,Order Related,Order status enquiry,Advisor was not able to understand my concern. Poor in framing the answers. Lack of confidence. Advisor used 'matlab' in between the call. Need to work on the call quality. ,6d2967ae-04be-450c-953d-85bc4257e4e6,,08/08/2023 09:26,08/08/2023 09:26,08-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
9ab34341-df6a-4848-afee-6f0797a5ae4b,Inbound,Order Related,Priority delivery,,cc910649-48a2-48c8-9a2b-73cde8e711a9,,09/08/2023 20:17,09/08/2023 20:23,09-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
818d975b-14ed-41b1-ac60-6b9d852a8bc3,Inbound,Feedback,UnProfessional Behaviour,Not received product and showing delivered,e1d9dfb6-e461-418a-90d8-f4c80ef95752,18/07/2023 11:43,06/08/2023 09:06,08/08/2023 10:40,08-Aug-23,GOLA GOKARANNATH,Home,150,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
030865b3-af94-4bd6-bffd-f55b7f25f8df,Email,Returns,Return request,Good girl ,3fead1df-625d-45c5-b983-97a9507f910d,,08/08/2023 09:23,08/08/2023 09:37,08-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
113de4da-feec-4248-abd9-413c78a4cea6,Inbound,Returns,Reverse Pickup Enquiry,,ebe621d4-f182-4a37-8f0c-d723e6bcb8ec,,08/08/2023 15:08,08/08/2023 15:09,08-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
ff2e978d-1ccc-4a53-933a-6a85a9337b3c,Inbound,Returns,Reverse Pickup Enquiry,,35196de7-c344-48b7-a32f-bf83e9044705,,09/08/2023 18:35,09/08/2023 21:24,09-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
53f3df9e-db43-4035-92b1-842102495e5f,Inbound,Returns,Reverse Pickup Enquiry,Issue not solved,1f5f204a-1aff-478c-9567-239f1020ed85,20/07/2023 14:18,09/08/2023 21:36,09/08/2023 21:42,09-Aug-23,THRISSUR,Home,8999,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
99bf7939-f1b0-43b1-827c-194354518519,Inbound,Order Related,Delayed,,2d2c671c-aa81-4835-8947-313bf4f48a6c,,08/08/2023 13:03,08/08/2023 17:04,08-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,1
ba0831af-57c1-4cac-8bf2-0175e61f6b67,Inbound,Order Related,Order status enquiry,,880f0194-305f-4a14-aa5a-504f7fa90008,,09/08/2023 23:26,09/08/2023 23:27,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
b7871423-f9fd-41ca-ad9a-8d98c268db61,Outcall,Order Related,Delayed,Nice ??,1a493e75-db87-4538-bcbf-c3935882fe35,01/08/2023 01:35,09/08/2023 19:01,09/08/2023 19:03,09-Aug-23,PRAKASAM,LifeStyle,449,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
24fa199b-00c1-44f2-acdc-ff79c6db5985,Outcall,Returns,Missing,It was very good experience with the executive of Shopzilla. His way to communicate was too polite.,6f9ec898-f82c-4af1-a241-bc7615547df7,,09/08/2023 11:48,09/08/2023 11:54,09-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
0195f387-5c81-4e96-984a-6b16577ed89b,Inbound,Returns,Return request,Best customer service experience,6e5024d1-02ae-4b24-8f50-8a632b17e9d0,,09/08/2023 14:03,09/08/2023 14:10,09-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c1eb490f-ef74-4c85-bb00-6457a5680fa1,Inbound,Refund Related,Refund Related Issues,,356bf9f7-343c-48bd-8c17-61c9a67d0560,,09/08/2023 16:57,09/08/2023 16:59,09-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
4ea37bc7-173e-48f9-b474-e8205fdb2bf3,Inbound,Returns,Reverse Pickup Enquiry,,26b32ad2-9add-49e6-93af-082acd099bf6,,09/08/2023 18:00,09/08/2023 18:02,09-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
c0630d53-5636-445c-a43c-c53d80699106,Inbound,Refund Related,Refund Related Issues,I am Bengali and there I fund no one who support me in my language.,39b8d3d6-769d-4d56-abee-7c1dc7366012,,09/08/2023 20:05,09/08/2023 20:08,09-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
70174875-1356-4777-8754-3f939306adf6,Inbound,Order Related,Order status enquiry,,b85b158e-f2bb-4c5d-adef-a5bf93989236,,09/08/2023 21:32,09/08/2023 21:34,09-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,1
324b894f-df7a-401a-9a60-3c6b324be342,Inbound,Returns,Reverse Pickup Enquiry,,b3270fc2-a61f-4f37-b4f3-7924c433dc39,31/07/2023 00:44,08/08/2023 16:12,08/08/2023 16:37,08-Aug-23,BIRLAPUR,Electronics,749,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
3f648d19-0d34-4f6a-8c6f-217af5fc8760,Inbound,Refund Related,Refund Related Issues,,b1def4ae-2b0b-4ec0-a344-c8057140837e,13/07/2023 21:12,08/08/2023 18:10,08/08/2023 18:15,08-Aug-23,UNNAO,Electronics,1299,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
cf8d1fb0-066c-4d66-bb37-d39d129cdeda,Inbound,Order Related,Delayed,"Try to keep all information on CRM, and if required contact with delivery agent",75350bbb-552a-42de-b858-75c23063b7f0,03/08/2023 16:15,08/08/2023 13:28,09/08/2023 10:15,09-Aug-23,KOLKATA,Mobile,29999,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
5428251d-b726-4306-ba79-2411fc493d61,Inbound,Refund Related,Refund Enquiry,,8621963e-403d-4520-89d0-570d628eaa47,,08/08/2023 20:16,08/08/2023 20:17,08-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5dadfd2d-9240-46c0-b5e3-7d43a3c0e065,Inbound,Order Related,Order status enquiry,Nice talk,681c83ee-4ab4-4b3c-9944-d8e3e3a0abca,,08/08/2023 11:53,08/08/2023 20:22,08-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
cfb4df5c-111f-429e-a27b-a60f3136541f,Inbound,Returns,Return request,Very good ,b6e7da86-90af-403d-a699-054cfc818727,,08/08/2023 14:38,08/08/2023 14:40,08-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
455fccda-b19b-4541-b79c-ed648ab62e5e,Inbound,Order Related,Delayed,,8de31e52-df3a-4b92-b793-69bde524567a,,09/08/2023 10:36,09/08/2023 11:17,09-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
11445155-6ed1-45fb-b262-86806c7b101a,Inbound,Order Related,Delayed,Good ,2165db67-ff80-4502-a1df-ce0c2cf00fd3,19/07/2023 07:57,08/08/2023 06:38,08/08/2023 06:38,08-Aug-23,BANGALORE,Mobile,13499,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
91ca1a5d-c5f0-4fa6-ac85-ab9707551fa3,Inbound,Returns,Reverse Pickup Enquiry,,04b7c4c8-cabc-4f64-b555-e6a18c249ab9,,08/08/2023 10:45,08/08/2023 11:57,08-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,2
bca8faec-074d-4807-a80c-6ef5ccff8437,Inbound,Returns,Service Centres Related,,213e02e4-a7ff-40b2-adcd-b5723cafc6f4,,09/08/2023 10:36,09/08/2023 11:04,09-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,1
621cca74-3c93-49d1-8c38-58d9f5de538d,Inbound,Refund Related,Refund Related Issues,,3d7a0c2d-2a27-4738-8edc-dc2f165cdd8d,,09/08/2023 10:55,09/08/2023 11:10,09-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
93eeb062-a99e-4882-b648-61b09b5051fe,Inbound,Returns,Return request,Pls. Specifically mention on product image that open box only delivery. To avoid future return complication.,0b8081fd-58e2-4310-84f8-c95bb3251d97,,09/08/2023 20:20,09/08/2023 20:34,09-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
829f5b01-5d27-437f-9021-be0a966b28b3,Inbound,Order Related,Delayed,Hamara parsal nahi mila ha,bc274fdc-f999-43fd-a75a-7fbc9c4072aa,31/07/2023 22:26,09/08/2023 09:19,09/08/2023 12:30,09-Aug-23,DEOGHAR,LifeStyle,200,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
48867eb0-d705-41a6-bf69-604322a41ea7,Inbound,Returns,Return request,,1a22075d-f11f-4ddd-bc08-9b85b0ad687c,05/08/2023 18:37,09/08/2023 13:13,09/08/2023 13:16,09-Aug-23,BANGALORE,Home Appliences,1749,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
7d20e7f5-1c8f-4405-9386-f2a5e5e36304,Inbound,Order Related,Delayed,,f1c2b94d-62a8-402a-8392-e1557183d028,,08/08/2023 09:51,08/08/2023 10:54,08-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5b13feb7-b0b5-49ec-8975-a3fa61fe5064,Inbound,Returns,Missing,Plzzzz make sure you send that product is good my product is missing and still i havnt receive my refund because your stupid policy if product missing in that case what is the fault of custmer please send me my refund fast then i buy my product another shop ,76dca7bf-353f-4ae8-9434-a6beb30323b2,,08/08/2023 11:34,09/08/2023 09:03,09-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
f1c5708f-a807-4ee4-b9b9-1e627cb2bf7f,Inbound,Returns,Return request,,42ae1f6b-c1d6-4bb2-bd15-41d9586fb452,,08/08/2023 20:12,08/08/2023 21:15,08-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
b0f68d41-819e-42dc-a201-0872ac42e21c,Outcall,Order Related,Customer Requested Modifications,Support is Co operative,51cfab86-7094-4a3b-8560-73f74e0bb082,,08/08/2023 21:33,09/08/2023 11:17,09-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
a9920568-4da6-414f-8f53-d79f4806dca3,Outcall,Returns,Return request,Good support in less time,7709b91b-1a3a-4207-9c24-bdad20e07f75,27/07/2023 15:30,09/08/2023 19:16,09/08/2023 19:19,09-Aug-23,ALLAHABAD,Electronics,1499,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
f868348b-e17b-446e-92e0-e2c212af07b8,Inbound,Returns,Return request,,911c9bb5-7769-43b1-8207-5e2c1db9b63f,29/07/2023 19:22,08/08/2023 09:39,08/08/2023 09:41,08-Aug-23,ERNAKULAM,Electronics,999,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
cb3605e9-7241-4d28-946c-371c9c2a2d22,Inbound,Order Related,Delayed,,5abe0470-61bc-47ed-afc6-090f9158ab0c,,08/08/2023 06:10,08/08/2023 06:17,08-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,4
702ad694-4607-4bbb-b26d-e5f2b7ecd084,Inbound,Product Queries,Product Specific Information,,5db90407-9058-4e6a-afd1-5d6c554717f7,,08/08/2023 08:06,08/08/2023 08:08,08-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
0e1602fd-3d2f-4b09-a481-df6ba195c356,Inbound,Shopzilla Related,General Enquiry,,080f5ec4-6388-444d-959f-b038ae9cd5f5,,08/08/2023 19:14,08/08/2023 19:31,08-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
0952e805-f094-42da-815b-2dfffcb54e5a,Inbound,Refund Related,Refund Enquiry,,0b68a23e-d2ba-476e-877a-cb9c73044dcb,,09/08/2023 10:15,09/08/2023 11:07,09-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,4
578bfabe-5748-4db6-8cfb-ba83d7ec1ddd,Inbound,Returns,Fraudulent User,,60e53751-eef1-4ee3-bfb9-61f09706955c,,09/08/2023 14:24,09/08/2023 14:27,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
0b925119-1924-4d41-b265-7ec314e7565f,Outcall,Returns,Return request,Good ,e811b324-586e-4462-b43b-f133cfefd350,,09/08/2023 18:37,09/08/2023 18:39,09-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
60b8b0a2-dbb7-483f-a6d9-cb1aede07dc7,Inbound,Product Queries,Product Specific Information,,44634b9f-6bdb-4bc6-b3cf-a46d564ff970,,09/08/2023 17:45,09/08/2023 19:37,09-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
da8c70ef-2f10-41b0-ac9c-44d19efdbbc2,Inbound,Order Related,Installation/demo,,bfb6fc67-b6cc-4654-9528-e8ae719f3e2f,,09/08/2023 18:28,09/08/2023 18:30,09-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,4
6c07d9e5-10f1-478b-9be3-877f9d3fb5bf,Email,Returns,Return request,Good Support ,fd175fb0-2575-4cf8-a72d-82c39cc8690a,,09/08/2023 18:56,09/08/2023 19:00,09-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c3eb24c7-c094-4f30-8be6-60f265c216eb,Outcall,Product Queries,Product Specific Information,,ed7f5fa6-0269-4f69-9113-9c84e1cfd529,,09/08/2023 19:12,09/08/2023 19:23,09-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
99657d35-0f67-4aea-a5d4-4bad1349dddc,Inbound,Returns,Return request,Some diturbance on background came but executive is very understanding so problem resolved please try to improve network,e0272677-73e1-41d2-9a5e-f432bdac3a79,,09/08/2023 20:56,09/08/2023 22:10,09-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
2fa58eb1-046a-4889-ae94-b2edcb025dbd,Inbound,Returns,Return request,,b1d7e28b-2754-40b7-8811-d53eac1b6325,,09/08/2023 23:13,09/08/2023 23:36,09-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
58e60e72-3744-457b-8a36-4b3ca2c7261b,Inbound,Returns,Wrong,,018c3f16-efd6-4a66-a55b-ecba2cbd3aba,02/08/2023 14:18,07/08/2023 14:12,08/08/2023 00:44,08-Aug-23,GHAZIPUR,Mobile,1424,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
76744a22-c4b3-440f-8880-958c19a4daa8,Inbound,Returns,Reverse Pickup Enquiry,,18072653-e948-4b27-9230-0b877bdae41f,,08/08/2023 09:59,08/08/2023 10:05,08-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
89bf2995-8535-472e-8e16-f371e7eedf72,Outcall,Returns,Reverse Pickup Enquiry,,4e8d99b4-9b77-48b3-a715-6ccb794dff8e,,08/08/2023 10:29,08/08/2023 10:57,08-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,3
5e9fb6ff-bd07-4db4-a740-6a79206b28f1,Inbound,Product Queries,Product Specific Information,Good information ,f498bc1f-5159-44ad-a98d-a971d3b42b8c,,09/08/2023 22:45,09/08/2023 23:01,09-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
fd785df0-84ff-468a-85b6-97c77ac6e94b,Inbound,Returns,Wrong,,66f08024-e6b1-485b-b5b2-95c7d07409ef,27/07/2023 17:40,08/08/2023 19:57,09/08/2023 07:48,09-Aug-23,UNNAO,LifeStyle,1349,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
1a108c06-b83d-44f0-bc95-1d157ecd96a2,Inbound,Returns,Return request,,21207bd4-af3e-4bc2-a51e-fc76828b770e,,08/08/2023 10:13,08/08/2023 10:14,08-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
da8ef74a-7194-4185-8ca4-002d65df1262,Inbound,Refund Related,Refund Enquiry,,d183d182-4ac4-433b-ab5a-193ee545eb70,05/08/2023 10:46,08/08/2023 18:59,08/08/2023 19:02,08-Aug-23,JALAUN,Home Appliences,12999,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
40a0145a-a914-4b3a-a9ed-b84662d19dc7,Inbound,Order Related,Order status enquiry,,152c7364-58c1-4a79-8e8c-e1a5f705f425,06/08/2023 10:04,07/08/2023 15:31,08/08/2023 12:37,08-Aug-23,SARTHEBARI,Electronics,199,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
539d94f5-56ba-4336-84b7-23b3392a0a27,Inbound,Returns,Return request,,8b1754df-87fc-4be4-b89a-cf2b05eed27a,,08/08/2023 21:38,08/08/2023 21:50,08-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
092b00ce-ca6c-48d4-ae06-cfcb1f4266bd,Inbound,Returns,Return request,,ca5d7e0f-8ecf-47c4-b5c8-0261a5596561,,08/08/2023 14:20,08/08/2023 14:22,08-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
4ed348e7-1c99-46fd-be8b-98f8f83d33e8,Outcall,Returns,Return request,,383dcf58-85f4-44a6-8361-ffd908fb6456,,09/08/2023 16:06,09/08/2023 16:09,09-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
7502c722-48d7-4970-88c8-9c02a555bab7,Inbound,Order Related,Delayed,,4ee78ebc-1e92-438f-8930-987e83b2f53e,,09/08/2023 22:58,09/08/2023 22:59,09-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
02c7e663-10d5-4fbd-8e24-89338dac4338,Outcall,Order Related,Order status enquiry,,d6f96b1a-7ed8-43ec-a007-958ccbd47a31,,08/08/2023 20:13,09/08/2023 00:05,09-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
769b8048-8961-42ff-bc26-3b2986246a03,Inbound,Returns,Reverse Pickup Enquiry,,76c308dd-99d6-4ff3-b944-4e6c169aef50,,09/08/2023 14:25,09/08/2023 14:35,09-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b64afe55-7daf-4624-a3c3-2d9db69575e8,Inbound,Product Queries,Product Specific Information,,15d0bf35-11eb-40ad-bb4d-c457dc3c3dd3,,09/08/2023 17:12,09/08/2023 17:14,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
b273baec-dd3a-4a88-a12f-bedb38459dc5,Inbound,Returns,Wrong,,ae1cdb19-6466-454e-8ffc-f0b5d8dcfead,,09/08/2023 17:53,09/08/2023 18:33,09-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
7317f6d3-bd43-4203-aaa1-081be23624c9,Inbound,Returns,Wrong,,b83cbd34-d91f-439d-8ecd-871579e67362,,09/08/2023 21:02,09/08/2023 21:05,09-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
75baf86c-db1d-4ff5-b446-44e090927630,Inbound,Returns,Reverse Pickup Enquiry,Pathetic packaging provided by Shopzilla this time very dispointed with product packaging.. it was open from inside ??,81375e20-68ed-4e09-8eb9-5f6021067f42,,09/08/2023 22:58,09/08/2023 23:13,09-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
ea8d90b5-b8d4-4311-9085-0619988a9824,Inbound,Returns,Reverse Pickup Enquiry,Not good ,88c244f5-56e0-4d02-b4c0-258afc5bc985,,08/08/2023 14:38,08/08/2023 15:03,08-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
715ebec1-6b1e-416c-a20d-dc29af1b476f,Inbound,Returns,Reverse Pickup Enquiry,,8dd0d462-c2ed-4bad-ac77-0ac236d645f7,,08/08/2023 16:26,08/08/2023 16:29,08-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
fcd9d385-f14b-4317-bd35-efdfd440b3cd,Inbound,Returns,Reverse Pickup Enquiry,,b3815e4a-785b-4e19-bc6c-e7147049f3d0,,09/08/2023 16:16,09/08/2023 16:17,09-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
6800de15-220d-409f-ba84-95d3c49ccde9,Inbound,Returns,Reverse Pickup Enquiry,Good ,960ede98-9b2a-44c3-895d-9416b3327311,,09/08/2023 17:36,09/08/2023 18:53,09-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
6e025474-dab5-4916-9e0e-6b0a0b4fc05a,Inbound,Returns,Return request,,51dbe597-7539-4f2b-b59b-f61bbd59acad,,09/08/2023 17:37,09/08/2023 18:06,09-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,2
afe57892-80be-4e2c-944c-cfba939dc1d7,Inbound,Returns,Missing,Thanks ,abb599cd-bfd0-410d-b8c9-13bf4e817a28,06/08/2023 10:35,08/08/2023 13:12,08/08/2023 13:17,08-Aug-23,JAIPUR,Electronics,299,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
397e5aec-5dcb-4a1e-b1eb-f7a5af1118df,Inbound,Feedback,UnProfessional Behaviour,,7a2564ab-116d-45c4-afb4-7d80871cc23c,04/08/2023 02:35,09/08/2023 17:44,09/08/2023 17:45,09-Aug-23,BANGALORE,Furniture,4999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
817c712b-c0b6-4a1f-b21b-ef07ee8a2639,Inbound,Returns,Reverse Pickup Enquiry,,76e9b516-ac2d-493a-b920-066730213926,01/08/2023 15:35,08/08/2023 09:17,08/08/2023 10:12,08-Aug-23,PALAKKAD,LifeStyle,180,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,3
c8d46e97-5970-4efa-8bbe-5949565e070a,Inbound,Order Related,Installation/demo,Iam Happy ,24c03db6-def3-4ece-9311-70ce4092f77d,,08/08/2023 08:17,08/08/2023 08:22,08-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
a60e9174-69c9-4495-af14-8af60446ca21,Inbound,Returns,Return request,,b43f66fe-f683-4336-a01a-f94ca6a0fd2a,,08/08/2023 13:42,08/08/2023 14:38,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
64776e83-9b0b-4fd8-bcb0-ae5772ec2812,Inbound,Returns,Fraudulent User,,b8933e6a-79b9-4dad-955e-1eacd80a555f,,08/08/2023 21:17,08/08/2023 21:53,08-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,4
991c31c6-1d72-4614-89b0-449bb551f6d2,Inbound,Cancellation,Not Needed,,66072671-d0d4-4ff2-ba29-afd33f7ada54,06/08/2023 14:31,08/08/2023 20:41,09/08/2023 09:03,09-Aug-23,CHENNAI,Mobile,26999,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
5c5298e2-347a-4795-a866-009cf95ee102,Inbound,Product Queries,Product Specific Information,,1e9f378a-9453-4e2b-9b33-aa5cd884acda,,08/08/2023 15:52,08/08/2023 17:58,08-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
53691fe7-af4a-421d-b8b9-510dc1a2202d,Inbound,Returns,Fraudulent User,,cc78d96d-7fe5-450b-a543-490536fd0c74,,08/08/2023 16:07,08/08/2023 21:08,08-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
bb5bc5fd-1f70-4e51-9ef1-2f97486bdc9a,Inbound,Returns,Return request,good costmer service ,92fb826f-8f03-4907-88d7-473ef8ad2cc4,,08/08/2023 17:09,08/08/2023 17:11,08-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ba558f7b-6532-44ed-b8d3-2571c0e5699b,Inbound,Returns,Reverse Pickup Enquiry,,3f4aa5b5-708a-4861-9e1e-db38ea6eada6,,09/08/2023 15:17,09/08/2023 15:19,09-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
9e8de799-b215-4783-ab41-08d93af3b2df,Inbound,Returns,Missing,,ae30cff8-b923-4227-9d53-9bff45eaae68,,09/08/2023 21:32,09/08/2023 21:34,09-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
87e7ee61-182b-491c-86a2-79fecb7ab67f,Inbound,Returns,Reverse Pickup Enquiry,,6267283a-0ce6-4525-86fc-9e00d3a7d7ba,,08/08/2023 11:20,08/08/2023 11:33,08-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
84177907-6ea2-45e5-8031-87602e07bc3a,Outcall,Returns,Return request,No amazing service,a1029112-65ff-4eda-b891-04752db36b22,,08/08/2023 23:30,09/08/2023 12:44,09-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
d26ff7f2-2796-4cc9-a09e-ec651edf3cdd,Outcall,Returns,Return request,Ty so much fir helping my products ,fc3e0911-0f34-44df-a4ca-f02e11474cda,,09/08/2023 10:41,09/08/2023 11:48,09-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
78f9553d-e250-4919-8aba-44eba82952f2,Inbound,Returns,Reverse Pickup Enquiry,,ae84dce2-20fc-418d-b507-6667b0da7821,,09/08/2023 17:34,09/08/2023 17:35,09-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
80bb6554-b96c-4e78-b7da-40989729d2cc,Inbound,Order Related,Installation/demo,,f6a7b4a7-5e90-452f-9347-2fae756cde90,20/05/2023 19:03,07/08/2023 08:06,08/08/2023 19:46,08-Aug-23,NEW DELHI,Electronics,1099,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,2
9fa3b3a7-3606-4d73-9c2c-19c37c0c3297,Inbound,Returns,Reverse Pickup Enquiry,,f35f0236-576f-48ab-88dc-1e5ff1463638,11/07/2023 17:19,07/08/2023 08:56,08/08/2023 11:38,08-Aug-23,SHIMLA,Furniture,1091,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
e6ebeb6b-34b5-45d4-8ec3-7a74e714b3be,Inbound,Returns,Fraudulent User,,32a72f47-0413-4d42-bc67-584b8dff1c6b,,09/08/2023 12:21,09/08/2023 17:11,09-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
a2bd344f-3156-4233-a80d-e724f915de9d,Inbound,Returns,Reverse Pickup Enquiry,,8eb8eff6-eb17-4b27-b03a-dad6847da6c0,,09/08/2023 20:45,09/08/2023 20:47,09-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
26ab0401-ddae-4d25-8911-6f9acf7644f2,Outcall,Returns,Service Centres Related,,7108d56a-bc58-40c3-9c45-f5e22f55d9e6,,09/08/2023 21:06,09/08/2023 21:59,09-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
78d599dd-c79d-4c1e-9522-47ee89dc8642,Inbound,Returns,Return request,Good customer service ,a29d718e-fd23-409b-bbe8-b2f62a09f4bf,30/07/2023 18:56,08/08/2023 17:31,08/08/2023 17:32,08-Aug-23,DURG,Electronics,1299,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
e180fd2e-16fe-4663-bfb8-c93ad3bcbda7,Inbound,Returns,Missing,Nice ,d6ae9a92-c23e-41c9-9a7e-b9494c775d62,27/07/2023 09:04,08/08/2023 07:42,08/08/2023 09:00,08-Aug-23,PANIPAT,Mobile,10999,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
23de7530-f51a-46b4-bef0-8ecfe9264a6b,Inbound,Returns,Reverse Pickup Enquiry,Bahut achcha   karke thanks Shopzilla.,0ddbb5e1-d41c-4971-8034-fc13b2e90e87,17/07/2023 08:04,07/08/2023 23:44,08/08/2023 00:39,08-Aug-23,ASANSOL,LifeStyle,143,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
014dea84-5445-4371-99d2-53fbbd0e12c8,Inbound,Returns,Reverse Pickup Enquiry,,069ba768-07c6-41fe-a807-aa2f6f63e7db,,08/08/2023 21:17,08/08/2023 21:26,08-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8ff3fda8-ae64-4c92-906c-04be503d6808,Inbound,Refund Related,Refund Enquiry,Very poor experience will complain,b7c5e83f-9a2d-419f-997d-980af7d8b55a,,08/08/2023 22:18,08/08/2023 22:52,08-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
a08739b7-811a-4146-9c07-997331524d37,Inbound,Order Related,Installation/demo,,0d5b9c5d-bb0d-4bac-af55-8c8d94dbc0f7,,09/08/2023 12:54,09/08/2023 12:57,09-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
ebebf8fc-fa62-4a57-9227-f42ea2bb07da,Outcall,Returns,Service Centres Related,,c10a1b90-5b28-4dcd-b0f7-50b651377769,,09/08/2023 13:57,09/08/2023 14:00,09-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
47396586-16f9-49af-80d7-127929b1f21f,Inbound,Order Related,Installation/demo,,4973f6a3-8fb0-4899-969f-04ea6dc23938,,09/08/2023 17:03,09/08/2023 17:15,09-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
20660a86-889e-4445-835e-8b8a15cd1e8f,Inbound,Returns,Missing,Nice ,79e03f3b-16d1-442e-8d86-0f60d26f0a3d,,09/08/2023 21:02,09/08/2023 21:17,09-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
1e2effca-8b7b-400f-a5f6-517973560b29,Inbound,Order Related,Installation/demo,,1fa0c52e-15e8-4a57-9fc5-67514235c28f,,08/08/2023 13:47,08/08/2023 13:49,08-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
6c467f21-2dd5-42c5-87a8-2e1bf865e3c7,Inbound,Returns,Reverse Pickup Enquiry,,727512fb-c652-42f3-bf4a-c46ba211e94d,,08/08/2023 18:24,08/08/2023 18:39,08-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
c60a6f53-30dd-4ddc-b94f-e4f502037401,Inbound,Returns,Reverse Pickup Enquiry,,8aac7f3c-5287-451b-b8e2-09027c277d2a,,09/08/2023 16:39,09/08/2023 16:40,09-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
f4857f97-f0cd-4a2c-83b0-708533148098,Inbound,Returns,Reverse Pickup Enquiry,Nice mam problem solve,3c64d5c7-c806-4fe1-abee-39dcf2f5facc,,09/08/2023 23:18,09/08/2023 23:23,09-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
bcd072f3-639f-4f6f-b8f1-cc8bd7776b5a,Inbound,Returns,Service Centres Related,,350059e7-c79e-418a-8221-f306040cee00,20/05/2023 16:17,08/08/2023 19:51,09/08/2023 15:21,09-Aug-23,BHARATPUR,Electronics,679,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
a3d72025-b8b7-4382-8658-6ff862b41ef0,Inbound,Returns,Exchange / Replacement,,2de70cbe-5ad9-4026-9bc3-b220dea65174,21/07/2023 12:46,08/08/2023 15:50,08/08/2023 19:59,08-Aug-23,JABALPUR,Mobile,49999,,Briana Patton,Aiden Patel,John Smith,>90,Morning,1
0efd3a00-ad5d-4bcb-9719-7b463e98dcda,Inbound,Order Related,Order status enquiry,Transparency required in information,c84f272b-58bc-4f23-85f0-8b74faff5f8e,19/07/2023 08:20,08/08/2023 22:09,09/08/2023 06:43,09-Aug-23,LUDHIANA,Home Appliences,27299,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
de95fdd9-8825-44de-b32c-8ce5cc552bcd,Inbound,Order Related,Delayed,,841cc831-a252-4958-9c3f-abe7550f21c5,04/08/2023 15:53,07/08/2023 22:44,08/08/2023 19:33,08-Aug-23,BOLANGIR,LifeStyle,394,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
a8f339f7-59fc-491c-b042-9f459cafb844,Inbound,Returns,Return request,Good job Shopzilla ??,22147e11-b2de-4822-97b7-fb43ea8dba4a,,08/08/2023 07:20,08/08/2023 07:23,08-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
da53a660-9bc5-43b7-936d-f2676e5f997b,Inbound,Returns,Return request,,af9d5219-6798-4ca5-9e1a-d773177bcb51,,08/08/2023 08:51,08/08/2023 08:55,08-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
0a8c8f80-14ff-4b77-bcae-6936c7436c94,Inbound,Returns,Missing,,8d3fb3a8-25d3-4128-99db-580394503ec3,,09/08/2023 12:08,09/08/2023 12:48,09-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
3347e719-cd0e-407c-b8f3-0c6c1f0fbe58,Inbound,Returns,Fraudulent User,,930105df-8bd4-4dc3-9b86-fdd40d961493,,08/08/2023 22:59,08/08/2023 23:20,08-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
32fe9750-866b-491d-a107-a8fa6802541b,Inbound,Returns,Return request,,d7915dc7-6196-40b6-a244-25157c272e70,,09/08/2023 10:43,09/08/2023 12:18,09-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
370eb7af-3e43-44b4-b350-05373e757592,Inbound,Order Related,Delayed,Very good ,7cd628ab-4e8e-4ca2-9d48-e3e2cf5c976d,,09/08/2023 16:08,09/08/2023 16:10,09-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
69ed3c6d-c612-4892-968e-5f08662d132a,Inbound,Order Related,Delayed,,97d37b7e-411b-45c3-a0cd-27964260eea4,,09/08/2023 16:35,09/08/2023 16:36,09-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
661fe1a8-60b8-477a-9c52-9c80b2683ffc,Inbound,Refund Related,Refund Related Issues,,979e5db7-993a-4a19-9caf-6d65a8246184,,09/08/2023 18:34,09/08/2023 19:35,09-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
9a70ac62-8b6e-4cbd-8c01-d491669b0bc6,Inbound,Order Related,Invoice request,,24f8debe-abd7-4154-b620-d59f62ee36fb,,09/08/2023 21:43,09/08/2023 22:44,09-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
65254052-a045-42a1-b36b-535d3bed2aa3,Inbound,Order Related,Order status enquiry,,559431e9-811c-4149-8752-d430354ae6ed,19/07/2023 07:06,06/08/2023 09:13,08/08/2023 11:01,08-Aug-23,JAIPUR,Electronics,1049,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,1
4db6a5b5-9610-4607-b32a-a826d93238af,Inbound,Returns,Reverse Pickup Enquiry,Good,09a6cbe4-ef35-4aad-8138-23b70a71dc78,,08/08/2023 11:44,08/08/2023 11:51,08-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
e5af7d50-459d-4e85-96b3-49bb8da93772,Inbound,Returns,Reverse Pickup Enquiry,,dfb61c8c-3e0e-45cf-a12b-4baf566808b0,,08/08/2023 15:10,08/08/2023 15:12,08-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
a11f368d-44c5-4e3d-9648-975617c8f931,Inbound,Feedback,UnProfessional Behaviour,,a97443b0-df23-43a8-a407-c4a405730e17,,08/08/2023 16:10,08/08/2023 16:11,08-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5b04f0fe-c766-404c-b770-bbb2a3fdf7ed,Inbound,Returns,Reverse Pickup Enquiry,Good service,346eeb34-a29e-4d18-99ef-8204df960cb8,,09/08/2023 14:11,09/08/2023 14:12,09-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
3d0a4939-2e4b-4b22-aff7-f7dab1b82ec6,Inbound,Offers & Cashback,Instant discount,There was some technical issue with customer support.. but last got a proper connection.. thank you,766038cd-6441-4e88-8675-7a93b5526cc5,,08/08/2023 18:41,08/08/2023 18:44,08-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
82fcf61e-906c-42e8-8663-908cee0b33e4,Outcall,Product Queries,Product Specific Information,,4f7b0037-b17c-4231-b6cd-3d20a5688aaa,,08/08/2023 22:51,08/08/2023 23:02,08-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e33d5aa1-97e4-4e27-87bd-ae4d79deb06b,Outcall,Returns,Service Centres Related,,ad6af8fc-26fa-4077-beb6-dcb0b87c317b,,09/08/2023 12:52,09/08/2023 12:53,09-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
14b0c215-543a-49d4-86e8-31aa8f9f073a,Outcall,Order Related,Installation/demo,,33583670-2081-48e9-a0f9-cb30e4f217e3,,09/08/2023 13:37,09/08/2023 16:22,09-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
ebf31182-940b-4532-95a1-b1448618603d,Inbound,Order Related,Installation/demo,,8df5c378-8f24-4994-b6b9-10adf763d930,,09/08/2023 16:20,09/08/2023 16:27,09-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
ccda24a7-c32e-4aeb-9c0f-9021ba38e000,Inbound,Order Related,Installation/demo,Nothing ,7a8cd0f2-6ca1-4bac-81a2-a3140907a9a0,,09/08/2023 17:06,09/08/2023 17:07,09-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
459885e4-a570-4750-8205-cfee88568d1b,Inbound,Returns,Wrong,????? ???????? ????,17fa5216-0fd3-4207-b4d6-20f747bb9965,,09/08/2023 18:34,09/08/2023 18:37,09-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
86557450-8da6-4d12-901e-2af584a3bbe9,Inbound,Returns,Return request,,ce2c4801-a707-43ac-967b-54d6ca4ceb7d,28/07/2023 10:09,08/08/2023 10:20,08/08/2023 10:36,08-Aug-23,RAGHUNATHGANJ,Home,159,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
57a2a5de-2bdb-4e0d-8db3-e0e721333d06,Inbound,Returns,Wrong,,3be00c12-170a-4693-8f93-08a05be6a929,,08/08/2023 12:26,08/08/2023 12:43,08-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
8a102a36-78db-44a1-9c17-acd1865ffa9d,Inbound,Shopzilla Related,Shopzila Premium Related,,72243d1d-286f-43a0-940f-41d1b98890bf,,08/08/2023 13:30,08/08/2023 13:32,08-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bd171655-c701-4673-8905-a187ab70aca9,Inbound,Product Queries,Product Specific Information,,7107a0cb-256c-4fff-b332-fb9d534b1269,,08/08/2023 18:21,08/08/2023 18:34,08-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
57f34623-ea2d-42de-881c-dc415a8282b9,Inbound,Returns,Reverse Pickup Enquiry,,c9f1a318-bd6b-4e60-850a-aea2c3d2b73b,,09/08/2023 21:10,09/08/2023 21:16,09-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
92f08cf0-f360-44c0-9c66-9061205e58ac,Inbound,Returns,Service Centres Related,Thanks,8c090701-fe10-4dc4-9275-629f7b07a5ca,,09/08/2023 18:13,09/08/2023 18:16,09-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
da6c561c-9d83-4a5e-b481-c68f1dc72553,Outcall,Returns,Return request,,10d1de4c-7e3e-40b7-901b-f0931793ba1e,28/07/2023 16:35,08/08/2023 09:48,08/08/2023 09:50,08-Aug-23,HAMIRPUR,Electronics,1199,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,2
34d815a5-3b82-42da-9fc5-fed44bfff867,Inbound,Order Related,Delayed,,787aa234-3e6f-4d0b-a710-b70af6f9483c,24/07/2023 09:00,08/08/2023 21:42,08/08/2023 21:43,08-Aug-23,CHENNAI,Home,664,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
a3e1f205-79db-45a4-b54d-855fd3ddcb0d,Inbound,Returns,Fraudulent User,,e5851e8f-d681-4efa-bd6f-5d843f331b80,,08/08/2023 19:10,08/08/2023 19:11,08-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5db25c6f-5c21-463e-9ca2-84294f5f41fb,Inbound,Returns,Reverse Pickup Enquiry,Good work????,065e0dda-b889-4afa-a5c3-029ce0ace484,,08/08/2023 15:27,08/08/2023 15:31,08-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
4785ce7b-0e82-44d1-92f9-f27f6f6190f1,Inbound,Returns,Reverse Pickup Enquiry,,e349e29a-45ea-4831-ac32-c3cd34e78a25,,08/08/2023 18:13,08/08/2023 21:32,08-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
6139e4da-4d49-49d8-b761-e8d24a01abb8,Outcall,Returns,Fraudulent User,..,940a1da9-1175-43ab-84db-190fadce4af0,,08/08/2023 18:59,08/08/2023 19:06,08-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,4
79119472-6bec-45fe-a08a-edcf28718c63,Inbound,Order Related,Delayed,,859a3b9a-4fe1-46ab-b114-8bf3618c4e41,,08/08/2023 19:48,08/08/2023 20:31,08-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
73d3c196-26e6-4c11-8867-138bd42ecf6b,Inbound,Returns,Reverse Pickup Enquiry,,6adff8ca-cfc6-48c0-a17d-efe13a634f2a,,09/08/2023 13:10,09/08/2023 13:13,09-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,4
c6d0ea8f-6ba3-464b-8d04-78d77bde5a33,Inbound,Returns,Return request,  sent different product with different size and I got charged Rs. 50 for returning wrong product.  Really disappointed. ,33ae8d81-889a-4126-ab62-35364d2943ac,,09/08/2023 19:26,09/08/2023 20:12,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
0b8b5342-c80d-42fe-be36-af8b05d1430b,Inbound,Returns,Technician Visit,,b0fcccc0-0701-4014-b0f1-24a3b719dee0,10/06/2023 04:56,09/08/2023 15:09,09/08/2023 15:10,09-Aug-23,DIPHU,Electronics,29990,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
5aaf1150-9435-4e40-8c26-2b820040be1a,Inbound,Order Related,Delayed,???????? ??? ???? ?? ???? ????? ??,be4d464c-8bd5-41c0-a700-cb138d94a0ab,,08/08/2023 09:20,08/08/2023 09:37,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
69f7168a-151a-4067-b2f3-99eaeddb67a9,Outcall,Returns,Return request,,ff8c72b1-b918-44ea-b919-320c34f10382,,08/08/2023 12:58,08/08/2023 12:58,08-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
2b38fd15-9daa-4353-bbec-c8b5d60109cb,Inbound,Returns,Fraudulent User,Great support by executive ,113f7260-d631-4d44-991c-a650ce91de6f,,08/08/2023 17:53,08/08/2023 17:57,08-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
b1b6c660-a7ac-4c66-add4-5ef9e5587752,Inbound,Returns,Wrong,,09f45403-ba1a-4d58-89bf-45994e9df15b,,09/08/2023 13:52,09/08/2023 14:54,09-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
298241d7-8951-4905-908f-3561afdc269b,Inbound,Returns,Reverse Pickup Enquiry,,89515996-d57f-4bf3-9390-760951e00ed2,,09/08/2023 13:52,09/08/2023 13:53,09-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7eddfb33-0132-40ea-abdb-8d9f2467873e,Inbound,Feedback,UnProfessional Behaviour,,d89aaf03-e5a9-44f7-b7ef-7c89b2acb12d,,09/08/2023 14:03,09/08/2023 14:05,09-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
ab96354a-6cf7-425c-bce9-59fad70999a7,Inbound,Returns,Fraudulent User,,d01a09d7-49a0-42c8-b25b-fed99d9583c8,04/08/2023 23:00,07/08/2023 18:53,08/08/2023 15:55,08-Aug-23,UNJHA,Books & General merchandise,469,,Rebecca Thomas,Madison Kim,Michael Lee,31-60,Evening,5
22ef4c3c-0761-4aa4-9104-3ec6edc1d5bf,Inbound,Returns,Reverse Pickup Enquiry,,4924af79-159f-4774-9fd7-68acec8f3017,,08/08/2023 06:58,08/08/2023 07:52,08-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
66c3f0ca-2f90-4edd-85f3-ec6d32a2d634,Inbound,Returns,Reverse Pickup Enquiry,,0c2db36b-4ff6-4a53-9b70-c2fc17a8202a,,08/08/2023 13:14,08/08/2023 13:18,08-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fed95a70-9c11-49e1-b1a9-b886e8ebc293,Inbound,Returns,Reverse Pickup Enquiry,,cf0dd772-a861-4428-bf7c-ae10814d2690,,09/08/2023 10:35,09/08/2023 11:05,09-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
e84d8cbe-d9d9-4f10-b42e-3892a8225086,Inbound,Returns,Return request,,b63d37a8-78cc-4dbe-a698-8d4b8f45de25,,09/08/2023 21:26,09/08/2023 21:28,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
15de92c6-4a86-4b88-a052-f8760a0c96a0,Outcall,Product Queries,Product Specific Information,Good ??,de6076ec-c02e-47f7-a51a-25acc6c5239a,,09/08/2023 13:05,09/08/2023 13:34,09-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3c8a64f7-b6cc-426e-9765-25cd7f60bb97,Outcall,Returns,Fraudulent User,,055d93de-dd44-4677-9011-76a9caec17e4,,09/08/2023 19:18,09/08/2023 19:23,09-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fc002206-a151-47d5-99e4-b659daca0058,Inbound,Returns,Reverse Pickup Enquiry,,1e9680ae-d0bc-4952-8f3a-f28001968a31,,09/08/2023 23:12,09/08/2023 23:14,09-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
9d115fa1-4789-4a39-a9e5-a1ab0a56f01f,Inbound,Returns,Reverse Pickup Enquiry,Agent is very patient to solve the problem and I appreciate her work. Thank you ,4afb6e24-b45b-411e-9e04-95992cf3a33f,,09/08/2023 23:37,09/08/2023 23:37,09-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
0a68e23b-b76e-4f87-92b9-4c0132ef4337,Inbound,Product Queries,Product Specific Information,Very poor delivery network and handles,5e98186a-2ed8-4978-abf7-aaae9ed99f35,,08/08/2023 13:35,08/08/2023 15:15,08-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
9badc9f0-fadb-4e40-aa10-7277caa01919,Inbound,Returns,Reverse Pickup Enquiry,,11e84d4f-a89d-4d47-af25-5ffda76b60b7,,08/08/2023 23:07,09/08/2023 10:43,09-Aug-23,,,,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,4
bca0b86d-ab48-4d60-94ef-3f739acee47a,Inbound,Order Related,Order status enquiry,,be51b9d4-2b3e-4ee3-8fac-3971153fa5e3,,09/08/2023 08:26,09/08/2023 21:06,09-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
1f373628-f5ea-4213-a2aa-e198e7dfcbba,Inbound,Returns,Return request,,26e96c76-f5a5-4c5a-8173-5291e063b33c,30/07/2023 16:06,08/08/2023 14:47,08/08/2023 14:53,08-Aug-23,VISHAKHAPATNAM,Electronics,2499,,John Barrett,Aiden Patel,John Smith,>90,Morning,3
0a93d05b-f3a4-4af4-8ccc-677ec4a33ab0,Inbound,Returns,Reverse Pickup Enquiry,Awesome support from customer support ,06d240c5-8a5b-4e13-a525-ed2981ef57cd,08/07/2023 15:46,07/08/2023 21:54,08/08/2023 07:59,08-Aug-23,CHANDAULI,Books & General merchandise,144,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
6b5baf98-06b0-463c-81dc-2df5fac20b0b,Inbound,Order Related,Customer Requested Modifications,,03c28ffc-13a1-434a-a02b-7f2b06c63cec,05/08/2023 19:40,07/08/2023 23:03,09/08/2023 23:07,09-Aug-23,TONK,Books & General merchandise,53,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
ec0cbcb3-454e-459f-80d2-1c29b0dbbd08,Inbound,Order Related,Unable to track,"All good, just keep doing as you are.",4409816a-9131-4619-b3a3-98e516fdd451,,08/08/2023 07:15,08/08/2023 07:16,08-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
d3e6e769-f161-45c8-b3ee-10567ac6b56e,Inbound,Payments related,Online Payment Issues,,f40dd3af-b684-4b19-b60e-aecf47e632a3,,08/08/2023 15:43,08/08/2023 16:03,08-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2d8c0dbf-82dd-4688-82d1-fdd9e4ec0cb5,Inbound,Refund Related,Refund Related Issues,"Although the first level of customer support is good, unelss it is backed with the right information on the product listing/order page and the delivery experience, it wouldn't help.",f7497184-219d-4547-9803-2f97906cb447,,08/08/2023 19:13,09/08/2023 13:03,09-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d7096696-de82-4763-94f4-8112f1f00b17,Inbound,Shopzilla Related,Account updation,,6a1b041d-2f4b-412d-97ec-19104e5a34e1,,09/08/2023 11:12,09/08/2023 11:14,09-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,2
74194106-1499-4972-8e28-89ff2ab93dee,Inbound,Returns,Damaged,,9dd64293-30da-472d-a33f-0377b7b3ca77,,09/08/2023 11:35,09/08/2023 11:46,09-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
a97694bd-a7da-4d07-8b16-09313ed06ca6,Inbound,Feedback,UnProfessional Behaviour,,e4e774a3-1c07-4d87-b537-aad9e3bf740f,,09/08/2023 16:48,09/08/2023 16:49,09-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
72f25ea2-f0bd-4560-aa79-521907f51319,Inbound,Returns,Reverse Pickup Enquiry,,20d256c9-54e7-4545-805f-06c112002ba4,,09/08/2023 19:53,09/08/2023 19:54,09-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
1b9d9f46-bde8-476d-875f-f48fd3b3bc9c,Inbound,Order Related,Delayed,,690b44c6-bf80-4bd2-8f60-9bfae3bc4d5b,,09/08/2023 22:36,09/08/2023 22:39,09-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
9bc54918-7bfb-4f67-80b2-d972a83cd10f,Inbound,Payments related,Online Payment Issues,I lik the customer service ,9bc9f907-564e-420d-adfc-dc6fcebeb8b7,,08/08/2023 20:57,08/08/2023 21:02,08-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
f373c524-4f8c-44d1-bfab-4c0884171934,Inbound,Refund Related,Refund Enquiry,,a75bc93f-fc3d-477f-8ade-26168f43aeb9,29/07/2023 12:51,08/08/2023 11:11,08/08/2023 11:14,08-Aug-23,BARMER,Books & General merchandise,433,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
70e22f0b-30fc-4755-838e-602d6808ad1d,Inbound,Refund Related,Refund Enquiry,,cbaf66f9-ae20-46b6-a9ac-5facae15f695,,08/08/2023 16:19,08/08/2023 16:22,08-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,4
e6432200-362b-4cc6-bbdb-a4a9a0d6c270,Inbound,Returns,Reverse Pickup Enquiry,,3c10faa7-d34f-4b2b-8c86-b9265ed59935,,08/08/2023 18:30,08/08/2023 19:58,08-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
6c558b06-ca28-4a7e-9ee2-958370e7eb5b,Inbound,Cancellation,Not Needed,,8956531c-7836-4974-9e3c-3fc1c3ec5b79,,09/08/2023 17:14,09/08/2023 17:30,09-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
0a43443b-15a3-408d-be5a-e182b87fd2aa,Inbound,Order Related,Customer Requested Modifications,Too much polite behaviour ,6c7fdc89-dbaa-480d-8ee2-af4c7c4f21ae,,08/08/2023 21:22,08/08/2023 21:23,08-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
aa485a3a-0e76-4b16-8b4a-5882819763c3,Inbound,Returns,Return request,,742c6ae2-7491-4611-bdbf-a9aea4860bbb,,09/08/2023 19:54,09/08/2023 20:06,09-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
11f886ff-5b6f-410c-8110-d5a0184104d0,Inbound,Order Related,Order status enquiry,,d925d5b9-090b-4c9d-a1e0-ae601e412208,,09/08/2023 20:17,09/08/2023 20:24,09-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
c7284bec-2154-4429-957c-01b7989e08a6,Inbound,Returns,Reverse Pickup Enquiry,,0e27a13c-ab3a-41ef-99f7-296999394d7b,,09/08/2023 22:37,09/08/2023 22:39,09-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6d23df41-005f-4f3a-bf5d-507c8e448775,Inbound,Cancellation,Not Needed,,b28bc5e1-9453-403b-b511-805dfe5bec69,03/08/2023 21:22,08/08/2023 21:41,08/08/2023 23:15,08-Aug-23,CHENNAI,Mobile,72999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
b038333e-18b8-46fe-976a-a9409d8d7bcd,Inbound,Order Related,Delayed,,dd579cb3-cd38-48b5-8255-b11521e7e886,04/08/2023 12:59,09/08/2023 18:05,09/08/2023 18:20,09-Aug-23,GANDHINAGAR,Electronics,1799,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
cb0d7d86-0b80-4235-9cc6-392efa7fa3d2,Inbound,Order Related,Installation/demo,,c494e6bb-9aae-4e9d-b58d-68d01d8b0638,,08/08/2023 16:52,08/08/2023 17:22,08-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,3
23018c2a-fa3a-43b2-aad4-5e6e817262f4,Inbound,Returns,Return request,,e56967ee-2c68-4d94-8a59-6ae8432d549a,,08/08/2023 20:52,08/08/2023 20:54,08-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
b4c5d3bd-ccb0-4dac-be49-685b326e4e16,Inbound,Returns,Reverse Pickup Enquiry,,f02d1356-e40d-4c09-871a-46b41a369f87,,09/08/2023 14:21,09/08/2023 17:49,09-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cdb9faca-5c59-4753-acf0-5436e3f4ca99,Inbound,Order Related,Installation/demo,,243a4553-ba44-4dbf-8658-bea2d751acd8,,09/08/2023 21:34,09/08/2023 21:36,09-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8c96873c-fbca-442d-a23b-87aec1444972,Inbound,Returns,Reverse Pickup Enquiry,,51a5ea07-5f87-4d47-afc9-0f52833babcd,,08/08/2023 09:22,08/08/2023 09:23,08-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,1
50569cf3-6ae1-486f-8b1e-588afa874a13,Outcall,Order Related,Seller Cancelled Order,Great experience ,8bcd8ad5-3521-4f55-a232-db0a9d2df3f4,,08/08/2023 10:58,08/08/2023 10:59,08-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
1dc9f366-dae2-4c66-a374-5c190b019d7b,Inbound,Shopzilla Related,Signup Issues,,3ac11999-3fbb-4742-b09c-1926e36b7a27,,08/08/2023 14:20,08/08/2023 14:28,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
63536b15-a2be-48e7-9bc1-6f1a180a9c10,Inbound,Returns,Wrong,,4956d937-ef8a-4527-ac1d-7c01f8d76dec,,08/08/2023 21:18,08/08/2023 21:21,08-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
a45dc6df-5f57-43fa-a0f5-1ea6a872fd95,Inbound,Returns,Wrong,,f4e14171-4e11-4544-bf47-8f9ff1b5c885,,08/08/2023 22:14,09/08/2023 12:35,09-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
38e24187-9a71-4840-b051-9030fb4a504a,Inbound,Order Related,Delayed,,73a29d49-a020-4694-b9fb-398df5203a36,,09/08/2023 12:51,09/08/2023 13:22,09-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
b25c82c4-fc57-43f1-a6a6-65ad94501f8b,Inbound,Order Related,Delayed,Customer support representative didn't have my answer....Pathetic service by Shopzilla this time,b15f8697-852e-42b2-baa4-751e7ed76b9f,04/08/2023 08:38,08/08/2023 18:57,08/08/2023 18:58,08-Aug-23,KANCHIPURAM,Electronics,799,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
9713672a-edf9-405a-9da5-90d575008365,Outcall,Shopzilla Related,General Enquiry,"Don't permanent block customers paylater I'd without customer's mistake,",52339bbe-4ef4-402c-b949-b265cc8820bd,,08/08/2023 00:28,08/08/2023 00:30,08-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
44afb163-8b7e-4b0d-aa74-c3fe3504301d,Inbound,Returns,Return request,,9bcbf1f4-a1c0-4c58-a683-bf87447425a2,,08/08/2023 08:09,08/08/2023 08:13,08-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
b9b2f43d-8e46-4b81-93e4-568ffeaba83c,Inbound,Order Related,Customer Requested Modifications,Best,b211462a-021e-4677-a4f4-605d9e8b8fe6,,09/08/2023 19:55,09/08/2023 20:07,09-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
6fd11c3d-b0ce-4c6a-be44-2b6b31c841aa,Inbound,Returns,Reverse Pickup Enquiry,,5838e4c5-51e9-4b3d-8ce2-96d2c956bd26,,08/08/2023 17:22,08/08/2023 18:16,08-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
2c06e479-f2b0-40c9-bfe6-b9900c3f695c,Inbound,Product Queries,Product Specific Information,"He was helpful, ????",0a8bbf8d-ad3a-4151-a8c8-0a0bfc71fc92,,08/08/2023 17:39,08/08/2023 17:40,08-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
514ee0a7-aa2a-4f9c-9fc7-121c9cf0ba56,Inbound,Returns,Return request,,0e5b0c89-b5b7-4a64-809b-efe7f6d88872,,09/08/2023 20:21,09/08/2023 20:23,09-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c5dd1734-6351-4983-b7c6-96b52cd9e250,Inbound,Returns,Reverse Pickup Enquiry,,d982e554-c1fe-4616-be05-80855c7452d3,,09/08/2023 20:23,09/08/2023 20:25,09-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
ee56acb7-60c1-4d6b-ad65-1fe4cbc11277,Outcall,Refund Related,Refund Related Issues,"The guy like Azhad is an asset to your organisation. When all the higher management of Shopzilla CS didn't even bother to address my query, this guy atleast gave me hope that my issue shall get fixed. I have been facing this issue since 3 days now, but Shopzilla SIMPLY DON'T CARE. POOR Customer service MANAGEMENT, but HAT'S OFF TO AZHAD.  .",a5e6a186-9b55-497d-85b8-b2825e3d8033,,09/08/2023 23:31,09/08/2023 23:52,09-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
b2a0c4e1-1ce8-43b7-afbc-60cede220e59,Inbound,Order Related,Delayed,,78b98c35-9af8-4438-9c80-12121256dbc7,28/07/2023 20:55,08/08/2023 17:51,08/08/2023 17:52,08-Aug-23,SHORAPUR,Books & General merchandise,833,,Ashley Yu,William Park,John Smith,61-90,Evening,4
c09e60b7-4e97-40d5-9ed9-a48393c5d14e,Inbound,Returns,Reverse Pickup Enquiry,,14286850-6acd-4c06-a642-4cf9e26c9c6a,,08/08/2023 19:12,08/08/2023 19:14,08-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,4
afc8a2a8-6661-4683-827f-b7f402808d3f,Inbound,Returns,Return request,,827f0a29-6eb6-49fa-9030-8354ae3aec6a,,09/08/2023 12:28,09/08/2023 12:32,09-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e2c6e155-9900-4a13-987f-256a074f0026,Inbound,Returns,Return request,,01eeb349-f16b-48fa-ac9c-5381616be0f4,,09/08/2023 20:56,09/08/2023 21:02,09-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
112edf07-33c4-469f-8521-f5df8fafc833,Inbound,Order Related,Delayed,Good work! Just get my things to me soon.,df05fda5-9338-4098-ae19-ef292be70b27,29/07/2023 12:15,08/08/2023 15:05,08/08/2023 15:07,08-Aug-23,JALGAON,Furniture,440,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
7bb67a08-6730-45ff-9b81-8b6c5c5f5512,Inbound,Payments related,Payment related Queries,,4229a8b8-f9ba-4c66-928d-6ef58fc2055d,,08/08/2023 09:33,08/08/2023 09:35,08-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,4
8370364a-8edf-4474-b7e8-88f549303b03,Inbound,Returns,Missing,,621a1785-a665-4e67-9503-efc38b4fa670,,08/08/2023 22:39,08/08/2023 22:44,08-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,1
04023278-1673-44d3-845f-5df7df90f28e,Inbound,Returns,Return request,,6031bb6a-525a-4faa-966e-172f260f4cc3,,09/08/2023 13:50,09/08/2023 14:03,09-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f4e6a360-00fe-4399-8333-b0047bdd79cb,Inbound,Returns,Fraudulent User,,7dbf7339-3ca2-420a-a856-866351bd2e82,,08/08/2023 18:08,08/08/2023 18:14,08-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
4492041a-e5e6-42e8-bb86-7be558f35973,Inbound,Returns,Reverse Pickup Enquiry,,996ec824-c58c-4035-8417-dd9d5f1749a6,,08/08/2023 16:35,08/08/2023 17:31,08-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
77cffab9-6166-4374-9eab-51dcec2f5007,Inbound,Returns,Wrong,,82c86acd-ee0a-4380-a54a-8fe82970cc21,,08/08/2023 20:21,08/08/2023 20:25,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ec2e8cc4-2aa7-4046-aaae-a5a7eda8fa97,Inbound,Shopzilla Related,Signup Issues,,a479c9e6-1c5e-4307-b9b6-f9bd922dbf0a,,09/08/2023 12:29,09/08/2023 12:30,09-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
32a6de43-dc87-48b3-bbcf-e9f27276a55f,Inbound,Returns,Reverse Pickup Enquiry,Very good,69f09291-0803-4d6c-beec-33b982abafec,,09/08/2023 13:53,09/08/2023 13:57,09-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
3b9f99bc-570b-4809-a04a-572952c9afeb,Outcall,Returns,Reverse Pickup Enquiry,,60dcc4de-b9dd-4992-8647-19bd12cd95eb,,09/08/2023 19:09,09/08/2023 19:09,09-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
5bc91e50-a2a7-45c3-ad95-c4f05b846413,Inbound,Refund Related,Refund Enquiry,,fc95188d-f23c-4d3c-a4d6-f0f7903ca457,01/08/2023 13:24,06/08/2023 17:22,08/08/2023 08:50,08-Aug-23,AKOLA,Books & General merchandise,220,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
bb0bf085-a54b-4bd5-b6a0-153addd380a5,Outcall,Order Related,Order status enquiry,Super sarvice ,31b70941-78ac-487f-89da-157ecd9be22f,,09/08/2023 19:31,09/08/2023 19:32,09-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
bf9aafb4-5b1a-4522-8cb5-61146e37a207,Inbound,Order Related,Installation/demo,,1b895b94-b7f1-4e46-b830-d4efe444fc3b,,09/08/2023 20:59,09/08/2023 21:04,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
df62693e-892d-4576-85fd-38f08c8aea73,Inbound,Returns,Return request,,11770da1-6c9d-4d3d-8df2-da6d41ac299f,,09/08/2023 23:49,09/08/2023 23:52,09-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
6b610881-1e21-460d-b84a-71de4e05119f,Inbound,Cancellation,Not Needed,,23048b07-d3c0-40be-9c80-488900624f5f,03/08/2023 20:01,08/08/2023 19:58,08/08/2023 20:24,08-Aug-23,HYDERABAD,Electronics,40990,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,3
59c3f248-0d3e-4e66-b4ef-fa5ca39b357b,Inbound,Returns,Return request,,8c57afa8-2a3e-4e7b-acdd-60a51c61039b,30/07/2023 20:34,06/08/2023 23:57,09/08/2023 11:58,09-Aug-23,KOLKATA,Home,399,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,1
09440392-0f5c-4244-93f7-d92a9855c6c8,Inbound,Returns,Exchange / Replacement,Hum ko exchange value   Nehi mila,5b1bceee-c0ec-47da-9e2e-253ee79061c8,,08/08/2023 06:36,08/08/2023 06:41,08-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
c702b833-772a-41ec-aa56-2afe52f3129c,Inbound,Shopzilla Related,Account updation,,c130c3ff-d3a3-4d47-b797-a5fe3269b5f3,,08/08/2023 09:22,08/08/2023 09:23,08-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
2afa15fa-68b3-480d-8837-d50fa5c0e84b,Inbound,Returns,Service Centres Related,,1669cf3c-d6e1-4ab3-bc85-6ee2c1a3cb05,,08/08/2023 12:47,08/08/2023 20:38,08-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
45e4ed2f-83c5-4f21-8ed7-b0574e0a29d8,Outcall,Returns,Return request,,96e6ba4e-c601-44be-a4be-5a727c7bdb99,,08/08/2023 19:31,08/08/2023 19:35,08-Aug-23,,,,473,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
10e8cf99-ba4a-4081-bff0-dfddfc8ba556,Inbound,Product Queries,Product Specific Information,Instantly solve my problems ,ff72c25d-2917-4fc0-a3a2-5a7f81f4b23e,,09/08/2023 17:59,09/08/2023 18:02,09-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
312eada3-3865-4f9f-adc9-0aa78d4d2f87,Inbound,Returns,Reverse Pickup Enquiry,I loved the heplful support,4c3bf932-78cb-4b0c-8c50-d3513c8fbb70,,09/08/2023 20:02,09/08/2023 20:09,09-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
25fd3522-66ca-44e1-9e77-b939033e0c87,Inbound,Returns,Exchange / Replacement,Most of the time call get disconnected by Shopzilla executive and they do not bother to call after they intentionally disconnect the call,2da111d7-273d-4bba-9936-38b400959822,17/07/2023 23:28,08/08/2023 12:28,08/08/2023 12:33,08-Aug-23,NAVI MUMBAI,Mobile,54999,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
976344e3-5113-45e2-ae27-8754ab0102aa,Inbound,Returns,Return request,I am happy and Shopzilla is best ,213e8f63-8849-4440-9afa-9801ecbda502,,08/08/2023 09:40,08/08/2023 09:44,08-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
40976899-4ad5-40cd-8e0a-515dfb067398,Inbound,Returns,Reverse Pickup Enquiry,Very bad,278e5007-22e6-4ba8-b83c-425cc069451e,,08/08/2023 10:44,08/08/2023 20:22,08-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,1
30090a6c-0983-4e61-ba33-e8631b1e620b,Inbound,Order Related,Installation/demo,"Over all satisfied, great!",115c8fbb-b4ee-4d36-ae69-dbb259a399e7,,08/08/2023 10:53,08/08/2023 13:38,08-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
fdcfda18-4777-47da-9b7d-e2b4b2c559bf,Inbound,Cancellation,Not Needed,,21dbf343-a7dd-40e4-9874-ad5532aa2bc7,,08/08/2023 14:48,08/08/2023 16:25,08-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
56f0f811-e78d-41ec-ad9b-7614df57f472,Inbound,Shopzilla Related,Shopzilla Rewards,,7dcd0710-be30-4ca4-8cdb-f5a55497f72e,,09/08/2023 11:20,09/08/2023 11:25,09-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f38b4cfc-7538-4292-b817-3839c33fe770,Inbound,Returns,Reverse Pickup Enquiry,When u send refund that only tell,b99517f6-5cbe-4903-9788-2cad14ad3709,,09/08/2023 14:20,09/08/2023 14:25,09-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
43e38d61-737a-40eb-85a8-28abcbf2c9e8,Inbound,Returns,Reverse Pickup Enquiry,,bee15a00-b301-4413-bac3-6a72d9d47e21,,09/08/2023 20:44,09/08/2023 21:22,09-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
3151b5c8-1b12-42c0-8002-40950b0123c6,Inbound,Refund Related,Refund Related Issues,,de39fd1c-1f61-41f0-a16a-7dc2cfd187f3,27/07/2023 20:39,09/08/2023 14:52,09/08/2023 14:52,09-Aug-23,DEHRADUN,LifeStyle,887,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,3
b6e14c69-a966-49b7-9abe-2cb51445834f,Inbound,Returns,Service Centres Related,,670a6eb8-01df-4fa2-82d3-a44e82a99ed6,,08/08/2023 07:52,08/08/2023 11:52,08-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
cdb7efbf-6cbc-46d2-bb15-a27e30ea3130,Inbound,Returns,Reverse Pickup Enquiry,,bf47c0e5-0659-465a-baa5-748f89c3a6e7,,09/08/2023 18:33,09/08/2023 18:34,09-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
0d9a2428-1191-4b5c-ba06-1a9e7229573b,Inbound,Product Queries,Product Specific Information,,e3faddc8-07ea-4434-939f-5a0c989aaefc,,08/08/2023 16:21,08/08/2023 16:40,08-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c74b00b0-b08c-4d5b-8046-5015a7f848d6,Inbound,Returns,Return request,,1a8baace-a4bb-4efe-ac8e-7290b36e545e,,09/08/2023 12:19,09/08/2023 12:21,09-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
cc920854-d9b6-4c29-9a42-521cfdf054c3,Inbound,Product Queries,Product Specific Information,,a24e6b13-5a6c-4f1f-b351-c8e29d354907,,09/08/2023 16:33,09/08/2023 16:39,09-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
67edfaba-67bb-4f03-a96b-d9aff8147167,Inbound,Order Related,Order status enquiry,,43bdca85-a518-4b25-9758-0a36e4625c0a,,09/08/2023 16:34,09/08/2023 16:36,09-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
ce3e18fb-82d5-4f61-8a21-dc7ec095c07c,Inbound,Order Related,Order status enquiry,,13f54a27-c1cf-4b4b-9eb8-a9b889560f44,,09/08/2023 16:49,09/08/2023 17:08,09-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
e55c32bf-d1be-4b2a-b851-5525a6dc4df8,Outcall,Payments related,Payment related Queries,,140603e0-e384-4f52-a48c-212f6e2807da,,09/08/2023 17:01,09/08/2023 17:24,09-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
776a438c-c624-429b-9e86-42835ff1a82b,Inbound,Order Related,Order status enquiry,,f60030cb-2989-4690-96d9-b1cbefe5a779,04/08/2023 19:13,07/08/2023 13:24,08/08/2023 20:03,08-Aug-23,VASAI,LifeStyle,449,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,1
f14196d3-5478-422d-bd20-91784232d76b,Outcall,Order Related,Priority delivery,,fab6d12a-fe28-437f-b565-54d6e5e3d35b,04/08/2023 23:24,08/08/2023 21:24,08/08/2023 21:41,08-Aug-23,ALLAHABAD,Mobile,15999,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
318850a7-464f-4d71-a5e5-1848dec56a22,Inbound,Returns,Return request,,b379d3be-7fe9-4f5a-b17c-6c680fe7ea39,,08/08/2023 14:24,08/08/2023 14:25,08-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
8b1fd39c-74a4-424a-84d2-7b624f7ab30b,Inbound,Returns,Fraudulent User,,3040b371-1eea-4c5d-893b-e54969ad43b2,,08/08/2023 20:33,09/08/2023 05:55,09-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
22396a60-76ac-483e-af23-6e51a9d94209,Inbound,Returns,Exchange / Replacement,,fcbd3cec-9001-46c6-962b-a59c95ed2dab,26/07/2023 14:12,09/08/2023 12:24,09/08/2023 12:25,09-Aug-23,BARPETA,Mobile,29999,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
f94dbf85-6975-4c0c-925a-78f2b2dc5e43,Inbound,Order Related,Seller Cancelled Order,,9f82cced-3997-4ea9-9a5e-ab50a5bd103d,05/08/2023 20:42,06/08/2023 18:13,08/08/2023 12:31,08-Aug-23,NABARANGPUR,Furniture,25,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,1
76b2e009-da88-4186-a396-252f776f53f4,Outcall,Cancellation,Return cancellation,,1982e6b2-8740-4f8b-8213-af5698c80c80,03/08/2023 21:03,08/08/2023 15:09,08/08/2023 15:33,08-Aug-23,NEW DELHI,Electronics,799,217,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
e7ed8bda-7223-46e4-bbbb-903d6c09a70e,Inbound,Returns,Fraudulent User,,03d8cb28-9438-48fe-890f-c69197ca9f7a,05/08/2023 20:59,08/08/2023 12:05,08/08/2023 12:12,08-Aug-23,NEW DELHI,LifeStyle,1374,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
62de2391-15f3-4eeb-93d1-a755d56ba28b,Inbound,Order Related,Order status enquiry,Try to acquire exact info from delivery agent ,7f34793f-feb9-4561-b612-2f3904ad560b,,09/08/2023 16:30,09/08/2023 16:38,09-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,4
f7dd1982-306c-47b2-8968-da626a240371,Inbound,Returns,Reverse Pickup Enquiry,Bhai n 10 star dedo ,40616332-e13e-4f2e-8f89-ef3afe283a30,,09/08/2023 20:16,09/08/2023 20:20,09-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
134123ba-ed26-4f60-b6f3-4c48d3830478,Inbound,Order Related,Installation/demo,Installation denied,a994d339-e9fa-49e2-b6ca-97de85f328d9,24/07/2023 23:05,07/08/2023 09:11,09/08/2023 12:37,09-Aug-23,DEHRADUN,Books & General merchandise,2227,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,1
fa6ca493-476a-4b4f-aa9b-eacc873435ba,Outcall,Returns,Reverse Pickup Enquiry,Requested for return but no updatetill now...it show only that we are processing your request ,2c2291be-57ed-44a6-8a87-bcbcdfb14279,02/08/2023 22:52,07/08/2023 10:23,09/08/2023 10:11,09-Aug-23,BAREILLY,Books & General merchandise,73,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,3
b289a2a6-c46d-4eca-836a-274215894b1b,Inbound,Refund Related,Refund Related Issues,,e259b86b-a060-468a-9167-74c09023cb5f,,08/08/2023 07:00,08/08/2023 07:02,08-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
9bfafc08-cb4d-4ad2-9721-de1e31d7391a,Inbound,Returns,Service Centres Related,,3fb8f692-bb17-45a9-84bc-bab89176cabf,,08/08/2023 18:59,08/08/2023 19:21,08-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
b1bced6e-176a-48b2-99f7-38aecacb6f24,Inbound,Offers & Cashback,Other Cashback,,f09f440e-7d34-4a3c-b188-31acd5f5ce27,,08/08/2023 21:24,08/08/2023 21:25,08-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
930bc478-aa8f-4b2c-960c-9bbdd8772a68,Inbound,Order Related,Order status enquiry,,e7db9098-fa1c-4008-9b27-70b3fc900f49,,08/08/2023 22:40,09/08/2023 10:00,09-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
e2e38f3a-2322-4ce5-a526-30f9d388ea1e,Inbound,Returns,Wrong,,882d0291-8491-47c0-982e-ddba69b57b41,,09/08/2023 00:32,09/08/2023 12:25,09-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,3
74110eaa-e3c8-4d7a-a303-1eab1aeb0125,Inbound,Order Related,Order status enquiry,It's ok,7681faf9-2356-40e4-9916-e8a6e28486d0,,09/08/2023 10:50,09/08/2023 17:01,09-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
1065b9be-f292-4292-b1d8-2072f29a166f,Inbound,Returns,Reverse Pickup Enquiry,Thanks,288574a7-e9ac-4170-b833-1d728b89ab77,,09/08/2023 12:05,09/08/2023 13:41,09-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
c7e655f2-1e8a-4d16-a2f5-83aacdcc55f8,Inbound,Returns,Reverse Pickup Enquiry,Thankuu ,88ee05aa-1f7f-4e5e-a1c4-7b57e1702539,02/08/2023 17:59,08/08/2023 00:35,08/08/2023 00:37,08-Aug-23,AHMEDABAD,Electronics,999,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f957f8f2-51c6-424a-a602-7f552182c50e,Inbound,Returns,Return request,Awesome service provided by Sachin. He assisted me in the best possible Way. 1000 stars to you. A real asset for Shopzilla. Stay blessed and have a great a day ahead.. ,001774f0-fe50-4091-8bd8-1f13aa6fc0c2,,08/08/2023 10:47,08/08/2023 10:48,08-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
913b0afc-b6b6-4ae2-9e8d-436f6218a0fb,Inbound,Order Related,Delayed,Great,3c474b21-90bb-4b99-80c8-c6eef7e8a5c5,,08/08/2023 12:42,08/08/2023 12:45,08-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
41500742-965d-4ab1-aa7c-7dabb9f9c287,Inbound,Returns,Fraudulent User,,b4100179-ef21-49d1-bb57-4c3792f6ee93,,08/08/2023 13:56,08/08/2023 13:57,08-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
31c5e207-93b6-4211-8baf-1d38e7a4a431,Inbound,Returns,Return request,Customer care ki batchit achhi thi but   adhura raha,22c67f03-bafa-4a4d-8398-b232de521d9e,,08/08/2023 14:13,08/08/2023 14:18,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
d06564d4-9f23-4555-9cb2-53e2a1829b95,Inbound,Product Queries,Product Specific Information,,75d881d7-6106-4f5f-bb70-a5356059c742,,08/08/2023 20:45,08/08/2023 20:47,08-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
8513cbe3-53d6-4e8c-b9fb-8222e6b23128,Inbound,Returns,Reverse Pickup Enquiry,,e2d98fef-4605-4ab9-a91f-0bc799c9a069,,09/08/2023 12:21,09/08/2023 12:22,09-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
9f255668-357a-47f9-b804-b5821b810fe2,Inbound,Returns,Reverse Pickup Enquiry,Let's meat in consumer court ,30699e79-e19c-4685-a8ec-bc5045cc2e83,,09/08/2023 13:51,09/08/2023 13:57,09-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
de54cb6b-f747-40af-a043-34da16d9d4b2,Inbound,Order Related,Delayed,,c942f41d-fb0b-42e4-a367-2f8c39ff5bef,29/07/2023 18:39,08/08/2023 14:00,08/08/2023 15:11,08-Aug-23,CHENNAI,Books & General merchandise,389,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
c365e9a9-8545-4267-b833-4c17790b521c,Inbound,Order Related,Delayed,,4967e13c-b1dc-462f-9c07-67dd90fa054e,04/08/2023 14:15,09/08/2023 11:18,09/08/2023 11:36,09-Aug-23,BARABANKI,LifeStyle,450,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,3
59b704ee-b276-4d3f-a032-640d319d7c97,Inbound,Returns,Exchange / Replacement,,2a10a740-963e-4d15-95bd-d90b87d56c26,21/07/2023 17:07,08/08/2023 11:14,08/08/2023 11:17,08-Aug-23,JHAJJAR,Mobile,32999,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
3ff13ab0-f4ea-46fe-a1b3-cb4b9afbeb79,Inbound,Order Related,Invoice request,,57269dfc-cd57-44f4-9a53-8231003a1d12,,08/08/2023 10:42,08/08/2023 10:47,08-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
0e5c4973-24bc-4d7d-9eb4-54c868721109,Inbound,Product Queries,Product Specific Information,,74ca7f8d-9c52-4902-b981-6fb6a5932c72,,08/08/2023 12:13,08/08/2023 18:44,08-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
06db4e25-8398-44e6-abe4-118c93412bdf,Outcall,Returns,Return request,??? ? ??? ?? ,3a545ca4-958e-4258-860d-2b7a5c1d096e,,08/08/2023 12:40,08/08/2023 12:42,08-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
8f37443e-380c-428c-8f3c-cbc06d635b6e,Inbound,Returns,Fraudulent User,,130e5e40-ec23-47e6-87d9-e1a693b4aef8,,08/08/2023 17:46,08/08/2023 17:51,08-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
b68b479f-08af-497d-ada7-48171e100b12,Inbound,Returns,Reverse Pickup Enquiry,"She is very helpful,sweet nd kind person. Thank you ????",9a58558b-f35b-4564-87ac-1e2e79bc4194,,08/08/2023 20:07,08/08/2023 20:11,08-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
3e978859-423c-4143-ab9b-8ad80faff896,Inbound,Returns,Reverse Pickup Enquiry,,cd3d90db-0ee3-4149-950e-6482279147be,,09/08/2023 07:25,09/08/2023 12:08,09-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
b7c201ad-d4ac-40ae-a909-083acfd04fe7,Inbound,Returns,Reverse Pickup Enquiry,Very nice ??,b3f3f9b7-3701-440e-863f-9a8f7bf96b83,,09/08/2023 09:04,09/08/2023 11:31,09-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
9fc7b5ec-0de7-40a7-8956-db831abe033a,Inbound,Returns,Reverse Pickup Enquiry,Ease the return process,210e5a3e-62bb-44ad-919b-0028c2b8c8db,,09/08/2023 10:32,09/08/2023 10:56,09-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
be1ce976-126c-41d3-b567-58b7ad01e098,Inbound,Returns,Reverse Pickup Enquiry,,4b7d582d-710e-4c87-ad3f-92bc7f98509c,,09/08/2023 14:36,09/08/2023 14:41,09-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
25eba837-d412-4177-94d3-9f460ac08260,Inbound,Returns,Reverse Pickup Enquiry,Solve my issue regarding earphone return ,f0c93b52-9ab3-4565-af45-e64e1c8dc68d,,09/08/2023 20:29,09/08/2023 20:33,09-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
66844fb1-b18b-48e6-8750-ac0caee315f6,Inbound,Returns,Fraudulent User,,b863eae1-d511-4f78-80d4-fa5d4a4247c9,04/08/2023 01:40,08/08/2023 14:27,08/08/2023 14:33,08-Aug-23,KANPUR,Books & General merchandise,611,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ad6cdd07-9ff1-4b06-9ecf-090ca56bf0ad,Inbound,Returns,Fraudulent User,Delivery agent to be made responsible ,76d6afdf-0267-4970-9fce-5bf30950564a,,08/08/2023 18:37,08/08/2023 18:52,08-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
21529d4c-2c0c-4ad9-abe4-79eb8ae8d38f,Inbound,Returns,Service Centres Related,Very good ,0fda313c-01c0-4d6f-ab30-78890f23706b,,08/08/2023 20:49,08/08/2023 20:52,08-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
9d791e88-295a-491e-ae15-b7881e3b1b94,Inbound,Returns,Reverse Pickup Enquiry,,cfbdb7ff-2397-4481-8bee-33d6d09c92c7,,09/08/2023 16:48,09/08/2023 16:53,09-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
5db1d0ce-711f-4de6-93e6-3ca8bff19ac9,Inbound,Refund Related,Refund Related Issues,,17833daa-6785-43e8-93c3-eb3630ec7079,28/07/2023 08:33,09/08/2023 10:52,09/08/2023 11:27,09-Aug-23,VIDISHA,Mobile,11499,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
610899c9-4ffa-46da-902d-43d078cd03da,Email,Order Related,Installation/demo,,04bda82b-1f1a-4930-bea3-c1c8a700a9b4,,08/08/2023 09:39,08/08/2023 09:40,08-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
945bab5d-b864-4e39-9eb4-dc515b9adddc,Inbound,Order Related,Order status enquiry,I m happy thankyou Shopzilla,544eef99-43b9-4643-a707-2389e55579fc,,09/08/2023 11:12,09/08/2023 11:54,09-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7414449e-d8f0-4ee4-b52f-7c65ddd6ca3d,Outcall,Returns,Wrong,,d990d1a4-58ca-41a5-8cce-08c51e0e62fe,,09/08/2023 16:03,09/08/2023 16:07,09-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
61fcdbf4-77dd-4f26-9448-53a781f94682,Inbound,Refund Related,Refund Enquiry,Too much time taking to resolve the problem. Too bad.,d5292e7e-27af-4e5d-b7f1-52f8447ec5ee,15/06/2023 11:03,07/08/2023 05:10,08/08/2023 10:15,08-Aug-23,CHIRALA,Home Appliences,9890,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
39a7cd9c-8d72-49c7-af37-48aff0e9796c,Inbound,Product Queries,Product Specific Information,Shopzilla is just piece of SHITMost pathetic and RIDICULOUS process ever.,2e55ac93-0d72-45fa-a430-d8a28cb7cac2,,07/08/2023 19:01,08/08/2023 09:22,08-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
341bf6ce-8ec7-42b1-95ee-bb0dc6c1a6bd,Inbound,Returns,Reverse Pickup Enquiry,,b54769d2-a535-4607-99fd-1fda61e5a94d,,08/08/2023 06:52,08/08/2023 06:52,08-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
c1b64227-9981-471f-ba42-737c39c9de24,Email,Order Related,Delayed,,a104147e-1038-4d46-bc30-8e53136ccc6f,,09/08/2023 11:11,09/08/2023 11:14,09-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
325dfbd7-f8da-4b40-b410-a7a4ccab3365,Inbound,Returns,Exchange / Replacement,,fcc8e16b-6bb4-4eb4-9e46-b1c1e75be35b,,08/08/2023 16:18,08/08/2023 18:48,08-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
225e1870-1160-4ab1-b185-031be2b035a3,Inbound,Shopzilla Related,Account updation,,a46ea927-96f2-4eca-8556-e872294e6fea,,08/08/2023 16:15,08/08/2023 16:22,08-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
6c8f50d5-b056-4069-809a-522d48051038,Inbound,Order Related,Order status enquiry,Dubliket hair oil aya hai,69ce48f4-6de4-403c-9fcf-814a608c4a6a,,08/08/2023 17:35,08/08/2023 18:35,08-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
cf86f94b-3622-4d47-9477-8d50152aa1de,Inbound,Order Related,Invoice request,,d7ad5ad7-eaf2-4306-9f68-e8b474e1f8c2,,08/08/2023 20:34,08/08/2023 20:37,08-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
6e4e8246-9794-4120-b478-714e3749e90d,Inbound,Order Related,Unable to track,,303189bb-38cf-4f4c-88b6-81fa3de89ff4,,09/08/2023 11:25,09/08/2023 12:25,09-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,2
a8dfb266-361a-4796-adfb-23ead44d13f7,Inbound,Shopzilla Related,General Enquiry,,73fe0640-0630-4f31-bfc6-9225a174af12,,09/08/2023 12:22,09/08/2023 14:15,09-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e4925f2d-3ee0-4869-9551-d6c6f2a772b8,Inbound,Returns,Return request,Customer support executive was quick precise and solved my issue quickly thank you once again,a6e2ef3b-73e3-4b57-b58b-1288f19c65de,,09/08/2023 17:19,09/08/2023 17:20,09-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
a1c567d6-91e7-4bfe-a6b8-c9d6e3b88a2b,Inbound,Payments related,Online Payment Issues,,7d669d96-bc8f-4591-8fad-a58cd7c87cb5,,09/08/2023 22:41,09/08/2023 22:42,09-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
8f62ad00-51a8-466f-94e2-4be28e86c297,Inbound,Order Related,Installation/demo,Sujit ,3fb21aef-917c-44df-808d-bedd1dff089f,,08/08/2023 08:09,08/08/2023 08:12,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
6b0a2078-9a20-42ac-9323-11e38f5dbf84,Inbound,Returns,Fraudulent User,,22c6864a-8c9e-4735-a98d-48250cd1b587,,08/08/2023 10:36,08/08/2023 10:46,08-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
99889c59-eada-435d-b126-218dab9a1903,Outcall,Order Related,Order status enquiry,,e991563e-9ebc-4c92-8b28-2a1823412a4e,,08/08/2023 10:39,08/08/2023 11:06,08-Aug-23,,,,124,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
36fbad75-bfbf-4129-ab04-4e9ed2cc2f46,Inbound,Order Related,Order status enquiry,,dcf8db05-3118-428c-8e5e-36d4cd7358e0,,08/08/2023 15:20,08/08/2023 15:24,08-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
298a2a2b-6355-4dab-b994-c13a1308d49d,Inbound,Order Related,Seller Cancelled Order,3rd class service. cancelled my order number of times ,f797cb10-5e95-48a8-a8f8-6201034abf36,,08/08/2023 18:50,08/08/2023 20:20,08-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
80e55a26-f322-453f-8b12-1587d39f1abe,Inbound,Returns,Reverse Pickup Enquiry,,6b037815-8286-4ea0-9884-9f59b86d0253,,09/08/2023 19:45,09/08/2023 19:46,09-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
391e1d2a-76b0-4c3a-9a35-1f8ac148b029,Inbound,Returns,Return request,,35008186-bc58-4071-9252-efaf42b07c62,,09/08/2023 19:54,09/08/2023 20:01,09-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
98d76b87-f095-4105-829c-ab0efbbee242,Inbound,Returns,Reverse Pickup Enquiry,,eea56fb4-f8b8-417e-ac93-2b46eaa681e2,30/07/2023 09:36,09/08/2023 11:32,09/08/2023 12:00,09-Aug-23,HALDIBARI,Home,1499,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
81ca7d84-8b40-48a3-aa77-446cc4a8bd60,Inbound,Payments related,Online Payment Issues,Okay,56052657-692e-4f79-877a-5687e3a9d3fb,,08/08/2023 06:42,08/08/2023 07:14,08-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,4
573eac71-913a-4713-aff0-fd4a92d273f2,Inbound,Payments related,Online Payment Issues,,94dfc36a-7726-4bd2-a465-776cbd68932a,,08/08/2023 09:47,08/08/2023 09:51,08-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
27a3f013-ef42-426b-a4e5-3cc337c023d6,Inbound,Returns,Return request,"Keep Doing Fast Everything (Delivery, Exchange & Return). ",7d64c81c-2ad4-4f5a-9441-4dcc083b2e83,,08/08/2023 21:27,08/08/2023 21:35,08-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
6f39cfdd-3b4a-4078-acb2-e91da00a93f5,Inbound,Returns,Reverse Pickup Enquiry,,fb02823f-0b00-4480-a822-846f2d202f4b,,09/08/2023 09:05,09/08/2023 14:33,09-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
036f3feb-6939-4b46-806f-13292c385060,Inbound,Order Related,Priority delivery,No,94af925c-438e-4a6b-8b3d-25509cb8243b,,09/08/2023 09:15,09/08/2023 17:09,09-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
76f19977-287f-4922-ae7a-5cb44b412006,Email,Order Related,Delayed,,6ae71a6f-a3c8-4490-9e0f-5665118415e0,,09/08/2023 21:22,09/08/2023 21:36,09-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
618562fe-8aca-4f72-b80b-090bdd08ba21,Inbound,Returns,Fraudulent User,,feb6274f-03cb-412d-ac41-3539a314d8bf,03/08/2023 14:47,08/08/2023 09:26,08/08/2023 09:26,08-Aug-23,MUMBAI,Home Appliences,18790,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
5768737e-2be8-4dcc-8ebc-6eff7db1c56f,Inbound,Refund Related,Refund Related Issues,,4ed89eb7-05a1-4fda-818e-3a5bfec40ac0,,08/08/2023 07:03,08/08/2023 07:05,08-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
3b8db8ca-9b99-4f25-bdb3-185952a180a9,Inbound,Returns,Reverse Pickup Enquiry,My experience is very good because coustomer care is very helpful.,c6eb5384-ffe3-463f-a0be-e3bb7a6a451a,,08/08/2023 16:47,08/08/2023 16:50,08-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
afb8f0e6-0d3b-46ce-9ee5-ff5d7dd62b1f,Inbound,Returns,Reverse Pickup Enquiry,,e210cec0-f2e4-4be7-a83b-6ed2e4a9388d,,09/08/2023 12:39,09/08/2023 12:51,09-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
88a50570-c4a2-4330-893f-45a1ac862c3a,Inbound,Returns,Reverse Pickup Enquiry,,22f3759f-653b-43ba-95e9-82722a5cd2fe,24/07/2023 12:34,08/08/2023 00:30,08/08/2023 00:32,08-Aug-23,AGRA,Electronics,1399,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,4
ec070699-50d1-486b-ab81-43a5e25f07d9,Inbound,Returns,Reverse Pickup Enquiry,Nice coustomer care mam good she was slove my problem intanst Shopzilla thanks ????,232fbcb1-0d12-444a-bb0d-80debb76ade3,,09/08/2023 16:30,09/08/2023 16:53,09-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ef493855-9b7b-4a91-a870-87913a9b498f,Inbound,Cancellation,Not Needed,,7ccd4bbc-99cc-46c5-ba1a-06b65801d757,30/07/2023 16:48,09/08/2023 16:01,09/08/2023 19:32,09-Aug-23,PANIPAT,Electronics,51990,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
38520be1-d45e-441c-8806-95fbfafdeff2,Inbound,Order Related,Order status enquiry,,bbad2a63-bb06-405e-ad6f-c43290aa2128,19/07/2023 16:33,08/08/2023 19:38,09/08/2023 23:17,09-Aug-23,LALGANJ,Home Appliences,16599,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c932d387-c440-4a6e-aaea-e4414077ffa4,Inbound,Returns,Reverse Pickup Enquiry,,fda2d45d-13f7-4de6-97a9-a84b95cd6862,03/08/2023 12:27,09/08/2023 19:52,09/08/2023 19:57,09-Aug-23,CUTTACK,LifeStyle,449,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
de4456cd-a1f5-4668-9994-75079c3d68ea,Inbound,Returns,Reverse Pickup Enquiry,Not to slove my problem ,7a7320b1-809a-40ff-be56-1738c5b945c4,,08/08/2023 12:06,09/08/2023 19:52,09-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,2
98e58161-6ff4-42b6-b3ed-0e9c65e91988,Inbound,Returns,Missing,,09515ce5-71e0-4748-b584-7c367f3fefc3,,09/08/2023 09:53,09/08/2023 11:08,09-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
dfcad629-01c0-4c59-b841-401323828655,Inbound,Returns,Missing,,163a7a54-bf64-4235-b23c-a081ada00097,,09/08/2023 17:18,09/08/2023 18:46,09-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
3defb4c4-b1bf-426d-88ca-ea36f5bf5cc8,Outcall,Returns,Fraudulent User,The product you show on website and the product we get should be same.,6139855a-dc48-48c7-a490-270bdd0da7e4,,09/08/2023 08:48,09/08/2023 12:34,09-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
ecdac339-5ca7-4eac-98d1-3c8a313eaab5,Email,Returns,Missing,,1213938c-f50d-4d92-a567-fc4d6a9176ef,,09/08/2023 15:00,09/08/2023 15:04,09-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4ef401a8-2612-4dbc-9cec-38dbae2e22e4,Inbound,Returns,Reverse Pickup Enquiry,Good,2e3df562-f738-493a-90d3-e9d82bf8fd1b,,09/08/2023 17:56,09/08/2023 17:57,09-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
6d7bea08-ccd7-4cf2-8741-995521df2a2a,Inbound,Returns,Reverse Pickup Enquiry,,b7a85133-e67a-481b-9ae1-0959e152f98d,,09/08/2023 22:51,09/08/2023 23:17,09-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
f26af245-3f54-4c6f-84c1-66dd5d2239fc,Outcall,Refund Related,Refund Related Issues,,8e27a4a8-e00f-4a31-82f6-abb5369a6fb3,,08/08/2023 01:05,08/08/2023 01:06,08-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
8f94b3ea-74d3-46d3-931a-fcaeab2943c0,Inbound,Returns,Fraudulent User,,1ff628d1-40c6-4f36-9364-00bb1fd8f2b9,,08/08/2023 09:31,08/08/2023 09:47,08-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c27dcb5b-a339-483f-9727-079aa54f7678,Inbound,Returns,Reverse Pickup Enquiry,Thank u,85486cd9-a39a-4f13-a703-c06647b8fae3,,08/08/2023 16:30,08/08/2023 16:32,08-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
a0a54713-f44f-479f-a063-04bcd8f5a3c1,Inbound,Order Related,Order status enquiry,,21b12434-411c-4c36-934c-79690a051941,,09/08/2023 22:59,09/08/2023 23:01,09-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
7e10dd08-444a-45ed-980a-48f6ca753ccd,Inbound,Order Related,Priority delivery,Supper,bd95233e-9d96-4e1e-8da4-3bb8ac29c15d,,09/08/2023 17:39,09/08/2023 17:40,09-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,4
7bd96b69-4a53-4bd9-b149-0fcd06ee8fb1,Outcall,Order Related,Customer Requested Modifications,????????,8ce33bda-d671-487d-ac43-8913ae4c2bdf,,09/08/2023 19:03,09/08/2023 19:20,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
64b79218-9a15-4cc7-bd48-a4618e508f0b,Inbound,Product Queries,Product Specific Information,Good exucativd,13c9dc2d-a9c0-4ffe-94e5-2cf5301ca6a1,,09/08/2023 22:34,09/08/2023 22:37,09-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
57144d2a-a55b-4294-9786-d807d972fc81,Inbound,Refund Related,Refund Related Issues,Not connected with senior team ,6f37ea92-76f1-4a2b-8cc5-74531cd7c7c7,21/04/2023 12:12,08/08/2023 19:44,09/08/2023 19:53,09-Aug-23,JHUJHUNU,Mobile,28999,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
82d89213-1b04-4398-a4d3-2d611cef435d,Inbound,Returns,Fraudulent User,,45e08544-b1e0-4dec-a14f-c569c412e754,01/08/2023 20:04,07/08/2023 16:35,08/08/2023 14:06,08-Aug-23,BHUJ,Electronics,2999,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
97626f96-bd35-42ef-bf9e-07dfdde0400c,Inbound,Returns,Return request,Thank you sir for solving my return problem,c00bff95-5657-4acc-a8f2-2e242277b7d2,26/07/2023 23:10,09/08/2023 19:19,09/08/2023 20:58,09-Aug-23,AURANGABAD,Electronics,1409,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
8a8d0b56-233f-4b5a-aa73-c47220869f4e,Inbound,Payments related,Online Payment Issues,Nice to understand me,0aa4560e-a7cd-4e37-a2f1-618e4c279dad,,08/08/2023 19:10,08/08/2023 19:29,08-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
a5fbca5a-e037-4346-a2c8-193716fb24d3,Inbound,Payments related,Online Payment Issues,,e545ae18-ddda-420d-ab44-9bb3969c1862,,08/08/2023 21:19,08/08/2023 21:21,08-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
440e1c3c-7ab3-4d8a-a690-6757d8ac0334,Inbound,Returns,Return request,Nice customer service ,f2802236-0250-42bd-8c85-63fea17edad1,,09/08/2023 21:05,09/08/2023 21:25,09-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
1f91e223-38d5-4a61-95e4-f27e3dbf1b81,Inbound,Order Related,Seller Cancelled Order,Good ,132a066b-1f17-45df-9586-1182c38110d8,,09/08/2023 18:11,09/08/2023 18:16,09-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
ba422e3e-83d3-4fcf-9cf7-9dde4478b27b,Outcall,Order Related,Installation/demo,Great behaviour of customer support executive ,915fbca9-f93a-49a7-b4c9-971923749e79,,09/08/2023 21:49,09/08/2023 21:51,09-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
35f3d6cd-1f0b-49f7-bc0a-9141b8100326,Inbound,Returns,Reverse Pickup Enquiry,,1e772ca4-a741-4cb4-994e-f124c4bd58b9,05/08/2023 14:33,09/08/2023 12:00,09/08/2023 12:01,09-Aug-23,KOLKATA,LifeStyle,306,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,4
71def078-9d50-4485-9e8c-581844f88364,Inbound,Returns,Reverse Pickup Enquiry,God,539cb5b8-bdd6-4739-b22d-2d70af17d5f1,,08/08/2023 11:28,08/08/2023 11:51,08-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
63944f16-b164-4ef9-914a-bd5ae1de67f3,Inbound,Returns,Return request,,f5a61bed-e224-40dd-9529-60314f9d7ef2,,08/08/2023 16:15,08/08/2023 16:16,08-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
5a7a9738-65e1-4ddf-8b42-cfc3c7144ad4,Inbound,Returns,Fraudulent User,,6c2a41c0-8848-4788-a910-10269399b7cc,,09/08/2023 12:25,09/08/2023 12:26,09-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
54a20e12-ef77-4268-9081-e6241d5bf682,Inbound,Refund Related,Refund Related Issues,,f63373d7-d776-4cd3-a7c6-e56711368e41,,09/08/2023 20:18,09/08/2023 20:21,09-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
ff1a90cc-df74-4040-a890-33c6a8583393,Inbound,Returns,Reverse Pickup Enquiry,,72df1d99-690b-4d78-9a06-8b7a3e1ebc49,,09/08/2023 16:19,09/08/2023 16:30,09-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
8634c1d3-d931-4e5b-bd83-be7743da665f,Inbound,Order Related,Order status enquiry,,117d9232-77b2-4bf1-8d9b-3357fc79c26c,,09/08/2023 17:59,09/08/2023 17:59,09-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
93695de4-f3da-4004-a52e-1fe9be7ff585,Inbound,Returns,Reverse Pickup Enquiry,,9c358caa-c899-44a5-b2fd-cf98363a1f5f,,08/08/2023 17:41,08/08/2023 18:25,08-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
996d62e9-a734-447c-b04e-ce99fdac06eb,Inbound,Order Related,Delayed,Diye hue time per delhvery   costomer jarurat me hi order kerta h or aap usko time per nahi delver kerte aage se sedha dukaan se hi lunga online band ,6dd1074a-f586-4052-a9f2-13c0a0b2ede2,02/08/2023 10:51,08/08/2023 20:36,08/08/2023 21:46,08-Aug-23,BARAUT,Mobile,8499,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
bb3fb698-b1ab-4d3a-badd-c11f54a29166,Email,Feedback,UnProfessional Behaviour,,34979b27-732b-4111-84c4-ecdfcf67e4f9,15/07/2023 22:30,08/08/2023 13:02,08/08/2023 20:25,08-Aug-23,KARIMGANJ,LifeStyle,699,,Jennifer Morales,William Park,John Smith,31-60,Morning,4
f12d867d-4b10-44e0-9121-659d4c964bc2,Inbound,Returns,Fraudulent User,Osmmmm,03294913-d7b5-4efc-b1da-4a7b52bf2ce9,29/07/2023 10:53,09/08/2023 10:34,09/08/2023 11:06,09-Aug-23,RANCHI,LifeStyle,8913,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
a8df4aed-d6ba-4ab2-8c09-c66cbf1a3b44,Inbound,Returns,Fraudulent User,,a6f1d333-3ae2-4c27-9892-76c617889656,03/08/2023 13:54,08/08/2023 11:02,08/08/2023 11:04,08-Aug-23,BHUJ,Home,1619,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
e2f324ad-04d9-4601-8d11-45f61e2fb6da,Inbound,Order Related,Delayed,,ba0e576f-f094-405d-9e85-688a78d8735f,31/07/2023 17:51,09/08/2023 13:15,09/08/2023 13:16,09-Aug-23,SHAJAPUR,Books & General merchandise,180,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6b514c56-1168-45d2-b2fe-2a42c4f89bd3,Inbound,Shopzilla Related,General Enquiry,,59b92b28-3423-4623-abfb-bfe802031724,,08/08/2023 11:29,08/08/2023 16:59,08-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c274115d-1845-42e1-a2fa-6f3d3ba3286b,Inbound,Returns,Reverse Pickup Enquiry,,25e49065-7b4e-45c8-bbe3-f3ba76e405a3,,08/08/2023 13:27,08/08/2023 13:55,08-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
3e6cf413-d77e-40a8-857f-9efe851e3621,Outcall,Returns,Fraudulent User,Your grocery packaging is poorPlease improve it,4620ff13-4a89-46aa-b8aa-507e88d4232c,,08/08/2023 20:11,08/08/2023 20:13,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
adba0619-b4d8-435a-96eb-b897330ad6b0,Inbound,Refund Related,Refund Related Issues,,4b24a970-a308-48d5-8d89-f73720341b89,,09/08/2023 12:36,09/08/2023 12:37,09-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
765bbc22-0569-4c5a-a55f-e92829406691,Inbound,Returns,Reverse Pickup Enquiry,Very good ,1b2d347b-5ecc-4ad0-8905-896b970956f6,28/07/2023 13:46,06/08/2023 14:20,08/08/2023 02:21,08-Aug-23,KOLKATA,Books & General merchandise,239,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6677f88e-1e96-42a4-9f37-6fc4cdbdacd3,Inbound,Order Related,Unable to track,,ad25c8cb-c0bc-415f-ae30-d523cb23862e,02/08/2023 16:15,08/08/2023 00:50,08/08/2023 16:09,08-Aug-23,HOSHIARPUR,Books & General merchandise,1019,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,3
25d67c17-1e09-4017-928a-b87ce0f7485b,Inbound,Returns,Wrong,Present Support executive help but according previous response was very dissatisfied to resolve solution,7380b49b-ef9d-4386-8fbc-b7fe6353c217,,08/08/2023 08:37,08/08/2023 08:44,08-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,3
b71f0624-6ace-43f9-87c5-58cbba30fbbd,Inbound,Returns,Service Centres Related,Quick response on question ,b4b5d8b8-ecfe-45df-bd1b-818b264e584b,,08/08/2023 22:06,08/08/2023 22:14,08-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
63f9e668-1a9a-453c-beca-1f834b844a43,Outcall,Returns,Return request,,0c097ba3-7fab-4f83-b256-8d7510c5d752,,09/08/2023 12:28,09/08/2023 12:30,09-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
14f0e42a-75aa-4d09-b374-0e1accaf6912,Inbound,Returns,Reverse Pickup Enquiry,Excellent thanks sir,48d27b9a-0381-4938-b096-65d3647780e9,,09/08/2023 16:15,09/08/2023 16:16,09-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
60f9ff15-2b5f-4027-9fb1-048c809cf2df,Inbound,Order Related,Delayed,So patheic service.,f275c0d4-0558-463f-a64b-59f8abd03a5e,03/07/2023 00:13,09/08/2023 15:14,09/08/2023 15:14,09-Aug-23,ERNAKULAM,Home Appliences,42990,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
b0aa0e14-104e-4f8a-829a-9c15caae618c,Outcall,Returns,Return request,,c1654022-9ea3-46ad-a53a-de9ba8e0bd5f,02/08/2023 18:33,07/08/2023 17:56,08/08/2023 07:14,08-Aug-23,KASARGODE,Electronics,294,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
f84f37ff-fa34-49fc-a253-383e8de7a954,Inbound,Order Related,Delayed,Very good service.,f0794f4e-f17c-403e-9be2-a517cbc78e96,,08/08/2023 20:58,08/08/2023 21:00,08-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
a04cecd7-8929-45b9-a5cb-d53026128522,Inbound,Refund Related,Refund Enquiry,,8e034139-68f2-47f4-95e5-1248baa48a5d,,08/08/2023 20:30,08/08/2023 20:31,08-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
3201a8e6-ccaa-4edb-92fd-155df72ac2e9,Inbound,Returns,Return request,,a72e8214-8d74-4542-a7a4-05681911187c,,09/08/2023 07:40,09/08/2023 10:47,09-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
3cb8651d-a8d8-4977-97dc-ed748897ae3b,Inbound,Order Related,Installation/demo,Very nice ??,b5305d56-474b-42b1-9212-3bba5204cb0f,,09/08/2023 13:18,09/08/2023 13:19,09-Aug-23,,,,72,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
df0a3c84-0f68-45a2-9fea-f0a0dd16c754,Outcall,Returns,Fraudulent User,,3a2e5214-acd4-4868-9949-e1529a0e9a92,,09/08/2023 18:53,09/08/2023 19:40,09-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
7d0bfce8-e45b-40ed-8cd4-dd34d4dce1d8,Inbound,Order Related,Delayed,My order was delayed more than 10 days...still not delivered ,e90d8fb7-c213-443d-80ae-48d30cdb7c1f,01/08/2023 14:29,09/08/2023 19:50,09/08/2023 21:54,09-Aug-23,CHENNAI,Books & General merchandise,322,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
b3e66ea3-ce8a-4591-8dba-2990633ae8fa,Inbound,Order Related,Installation/demo,,4783a956-4293-46e5-8b57-8ac40f402c6a,,08/08/2023 07:10,08/08/2023 07:13,08-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
0ef3b4d2-926f-4a0d-af17-990a7fa8e237,Inbound,Order Related,Installation/demo,,778e2341-fce6-4536-a0f6-9b0941360cf6,,09/08/2023 12:41,09/08/2023 12:54,09-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
34fd21eb-6aca-42fa-ab3d-02874058870f,Inbound,Returns,Reverse Pickup Enquiry,Policy is like supreme court order. If seller is sending bad quality of product. Shopzilla must take action on them. But here customer have to bear loss. ,57f4b52f-7990-47bb-9629-b143476ebfd0,,09/08/2023 17:18,09/08/2023 17:30,09-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
f1602a41-3644-427d-b064-2047f9ddfb97,Inbound,Returns,Reverse Pickup Enquiry,"No,  thanks ",b4d4bfc9-c382-4e03-abf3-42d4980355d4,,09/08/2023 20:22,09/08/2023 20:26,09-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
e7e46be7-b839-430f-8b32-f8c367975ce0,Outcall,Order Related,Delayed,"Very bad service of Shopzilla, prepaid shipment is getting delivered without otp and there is no solution.",cd8deda4-8a45-462a-b27d-7ea6d1e4564b,07/07/2023 18:39,09/08/2023 13:21,09/08/2023 13:25,09-Aug-23,KANPUR,LifeStyle,649,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
92337c16-f309-4ac4-a62d-b0b57f1d010f,Inbound,Returns,Return request,,cf254b78-b03d-474c-9307-8a3997d45e4b,,08/08/2023 06:22,08/08/2023 06:26,08-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
b81361ed-ca8f-49cf-96a3-67c1ea89be16,Inbound,Order Related,Order status enquiry,,5f5638cd-0d10-4521-bd8a-5bc8feaf8ef8,,08/08/2023 20:08,08/08/2023 21:20,08-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
17d3de54-23e8-4930-8bdd-be36091430b4,Inbound,Returns,Return request,,26a5616e-a2ec-403c-9d77-ad88b7802e6b,,09/08/2023 17:25,09/08/2023 17:30,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
af6c84ab-7db1-48f5-be02-1bc22f5d3e19,Inbound,Order Related,Seller Cancelled Order,,6ee67dcd-8c30-45bc-9105-bd048741ee04,04/08/2023 21:36,05/08/2023 23:41,09/08/2023 05:45,09-Aug-23,PATRATU,Electronics,248,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
ed9921b1-ecec-44a1-bc81-29f6426a8964,Inbound,Returns,Reverse Pickup Enquiry,NYC to talk with customer executive ,07aff118-f40e-4eae-bc63-28b31b4c8658,01/08/2023 18:27,07/08/2023 17:45,08/08/2023 18:40,08-Aug-23,BARIPARA,Electronics,1349,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
70ebe38d-ec0c-40d9-9a42-ef44662838e6,Inbound,Order Related,Delayed,,cb0bab14-93fc-4efa-980b-5a679f60bad8,06/08/2023 11:51,07/08/2023 22:54,08/08/2023 10:29,08-Aug-23,PUNE,Mobile,16999,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
45f97b92-bc4a-4d4a-a464-91a1e07d52f8,Inbound,Cancellation,Not Needed,,603cfa37-207d-4ef7-8a08-1eede9efffbf,,08/08/2023 13:45,08/08/2023 17:17,08-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,2
81f82150-dc47-46ff-8a99-e136ed1417e9,Inbound,Order Related,Delayed,,3f0bf60d-d9af-4e7a-b296-790839d1cceb,,08/08/2023 20:21,08/08/2023 20:23,08-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,4
f840973d-e868-4b37-82cf-26b5ed7c36d8,Inbound,Returns,Return request,,9e9e4c8a-b25c-4b86-95b7-b87e549d8d5b,,09/08/2023 12:52,09/08/2023 15:58,09-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,3
8a06810c-41a9-4d77-a616-8ddc8f22d5ea,Outcall,Payments related,Wallet related,,2d25dc1c-842e-4701-b708-fad489e6153f,,09/08/2023 19:43,09/08/2023 21:17,09-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
8469d70f-91e2-438c-bc28-5f49e52f8bf4,Inbound,Returns,Fraudulent User,,cb134064-0ee4-459d-8dc0-f8aa2f828e61,,09/08/2023 22:40,09/08/2023 22:42,09-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
b6972b42-4489-404c-9cbc-5f09cdc903ab,Inbound,Returns,Return request,She listen my issue carefully and resolve me in wonderful way... ????,926e2d7d-ee64-42bb-b1db-c91c4701a911,04/08/2023 22:18,09/08/2023 19:21,09/08/2023 19:24,09-Aug-23,BULDHANA,Electronics,999,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
138bd71a-f469-47cf-a659-71e28df7e1bd,Inbound,Returns,Reverse Pickup Enquiry,,9c75406e-53f2-4cdf-8b8b-03d4e2eca3ce,05/08/2023 11:21,09/08/2023 15:02,09/08/2023 15:03,09-Aug-23,HAZARIBAGH,Mobile,16999,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8dc864f3-2813-4f18-aa89-eec3b7d92aeb,Inbound,Returns,Reverse Pickup Enquiry,I am happy with the support received.,429f0996-833c-4734-bda0-41633069fcba,04/08/2023 20:41,07/08/2023 18:05,08/08/2023 11:01,08-Aug-23,PUNE,Books & General merchandise,1049,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
575fe888-23d3-42ec-9768-5e61836a181e,Inbound,Returns,Reverse Pickup Enquiry,,ad08af04-144b-4a1e-b546-f3dce09d1d52,,09/08/2023 16:37,09/08/2023 16:41,09-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
2b46a78d-a700-4925-b76b-6d716d055168,Inbound,Returns,Reverse Pickup Enquiry,Thanks ????,0fab85d6-d751-4c26-81f5-55dddcabfc4c,,08/08/2023 14:16,08/08/2023 15:32,08-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
49efd91f-bf6f-43af-ab6f-36176b5a5a69,Inbound,Returns,Return request,It takes very long day for resolving issue,1b7a6ab2-e1b3-4f81-b161-85ef6530b579,,08/08/2023 20:38,08/08/2023 21:25,08-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
8503843c-4a9b-4be9-b375-a42e072ee496,Inbound,Returns,Wrong,,0009df69-9bc3-4609-b62e-c0a05abfb216,,08/08/2023 22:06,08/08/2023 22:08,08-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
118b4c3a-89f2-4667-aeb3-87fb47265f91,Inbound,Returns,Exchange / Replacement,,3fd64aec-e10d-446c-b4de-a32da66e364e,,08/08/2023 22:48,09/08/2023 00:00,09-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
083ba511-f573-4525-bc86-d4ff21c129fb,Inbound,Returns,Reverse Pickup Enquiry,,ed73b098-521c-4707-b7f9-824ef47ee477,,09/08/2023 08:59,09/08/2023 11:15,09-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
3cfb7982-2bb9-4f2b-aa55-0ac6b449a8c3,Inbound,Returns,Reverse Pickup Enquiry,,7d389a48-223d-44b7-95ef-debd932599c1,,09/08/2023 11:20,09/08/2023 12:15,09-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
c440a905-99ae-4f01-885e-deb01833ce2a,Inbound,Order Related,Installation/demo,Happy ,52ff4286-2ae5-4020-9818-d5c6af916ffa,,09/08/2023 13:00,09/08/2023 15:10,09-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5b7003b9-9d10-4a1b-9455-6fbb260058db,Inbound,Returns,Reverse Pickup Enquiry,,fed3b131-d4a0-4151-94cc-d78789f11027,,09/08/2023 10:29,09/08/2023 19:00,09-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
093809a3-ac30-48ec-9c72-55b7c43df4de,Inbound,Returns,Damaged,Need minimum time to resolve,61663067-31c7-4045-b98c-87d979854f04,,09/08/2023 23:35,09/08/2023 23:55,09-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
93b1bc3d-f281-427c-88e5-1b0a2dc8ae7d,Inbound,Refund Related,Refund Related Issues,nice,70645b87-dfd5-4963-b5c0-ce53e6d2c1ba,02/08/2023 19:30,09/08/2023 15:13,09/08/2023 17:35,09-Aug-23,CHATRAPUR,LifeStyle,349,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
9a00ddb7-94dd-4071-a1e3-eed0d15503ab,Inbound,Returns,Reverse Pickup Enquiry,,bdf36338-ed51-49e8-8a36-3f4dc00080a0,,08/08/2023 20:59,08/08/2023 21:06,08-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
9310c911-530e-46cd-bf66-404e0e2ddadc,Inbound,Returns,Return request,Plz blacklist company which is not having return or replacement policy they cheat us because there product is not genuine ,47876ef8-3319-4d33-b4c8-17e634fa628b,,08/08/2023 12:28,08/08/2023 12:33,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
524d2dfe-e6cc-4aa6-8939-11f1158af3b9,Inbound,Order Related,Priority delivery,Do item delivery fast.,92d4acdc-95cb-4b68-8873-aa814d035234,,08/08/2023 14:07,08/08/2023 14:08,08-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
11b123ee-bdc4-43fd-a6c9-2449e5f99fb7,Inbound,Refund Related,Refund Enquiry,Be happy always ,eb36562e-4941-4d00-8826-4d75787b007b,,08/08/2023 22:51,09/08/2023 10:00,09-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
5899f45b-4c04-423a-9023-c70d3c5b5635,Inbound,Shopzilla Related,Shopzila Premium Related,,cea910b5-ca14-4aef-9abf-682d0d4d6588,,09/08/2023 20:40,09/08/2023 20:40,09-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e95530cc-03e1-413b-9225-c4de242b5974,Inbound,Order Related,Installation/demo,"My experience with executive was very pleasent and fruitful,from my end nothing more required to change,good",d87cf7cf-b391-47d1-bdc1-4965fd8b7d31,,08/08/2023 07:20,08/08/2023 07:24,08-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
2d1d0c83-6e8c-4ad4-afa7-f3d21f0c3ece,Inbound,Returns,Reverse Pickup Enquiry,,20f4f8f1-a1d4-4028-a163-ac724dc4a9ad,,08/08/2023 13:56,08/08/2023 14:01,08-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8b5f43eb-9d39-428a-9256-a14d22cfbb61,Inbound,Order Related,Delayed,Worst experience going with Shopzilla. This is very frustrating ,f28c0509-100a-4c28-9f58-a058285cf00d,31/07/2023 14:41,08/08/2023 20:53,08/08/2023 20:54,08-Aug-23,HYDERABAD,LifeStyle,409,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
82f96c9f-868a-4aa0-8ec8-9b574afe430f,Outcall,Returns,Exchange / Replacement,thank u for ur effort to help your customers ??,b13f9950-a427-4e26-a11c-65724f59a0c2,06/08/2023 14:09,07/08/2023 14:50,08/08/2023 09:19,08-Aug-23,KANPUR,Mobile,29999,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b06c63c-806a-445d-998a-2fb06f646826,Inbound,Order Related,Priority delivery,,98e22a07-caf5-4d3a-852e-6ee024d70979,,08/08/2023 11:03,08/08/2023 11:33,08-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
b4255b11-9391-4afe-b462-863593465578,Inbound,Payments related,Online Payment Issues,,19c0b3ff-a252-46b2-87e2-a968f32c8e3b,,08/08/2023 14:03,08/08/2023 14:04,08-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
b9e81e34-6d07-4b10-9663-47c15487d4af,Inbound,Returns,Return request,,aebc54bc-a708-4c08-85a4-7233c7c311ca,,08/08/2023 22:59,08/08/2023 23:01,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
678c4fce-47c8-47c7-8fbd-43903a57086b,Inbound,Order Related,Seller Cancelled Order,,a4e24f89-5533-458b-af13-c3d6c3c26d54,,09/08/2023 11:51,09/08/2023 12:28,09-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
eff9a0f8-6ece-40bc-bc80-d1170af9f4a1,Inbound,Returns,Reverse Pickup Enquiry,Good job ,94302b40-b5a2-4881-bde2-71ebc6431b99,04/08/2023 23:08,07/08/2023 20:35,08/08/2023 16:34,08-Aug-23,NAVI MUMBAI,Electronics,999,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
021d55a3-6eeb-46c6-8ca2-da27ac10bda3,Inbound,Returns,Reverse Pickup Enquiry,,facb03bc-14c3-40a2-98d2-494bb38ae7f9,,08/08/2023 07:06,08/08/2023 07:42,08-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
a825ee70-d21b-483e-92eb-971a30d84bc6,Inbound,Returns,Return request,Very good behaviour.,1a09e1eb-35d8-4ae1-8b3e-d67b301c859f,,08/08/2023 13:41,08/08/2023 21:23,08-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
9a4602f8-51bd-4f1c-b398-d13f3912a736,Inbound,Feedback,UnProfessional Behaviour,,7b96034e-b6f9-49da-9c52-7605d51dd07f,,09/08/2023 07:28,09/08/2023 13:59,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
d66a0945-6103-4060-94f6-1d985e865c3c,Inbound,Returns,Return request,,60191803-e109-4285-b172-f6ef90786314,,09/08/2023 18:18,09/08/2023 18:25,09-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
67e19a31-9b74-4773-aeca-ba83e436534e,Inbound,Returns,Return request,Fine ,924cc610-49c8-4b2e-9671-cd680aa70b78,30/07/2023 01:03,09/08/2023 08:35,09/08/2023 11:55,09-Aug-23,MAINPURI,Electronics,999,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bc00cb04-9fc2-495a-8d8c-51c2bc2a022a,Inbound,Returns,Return request,,b0e52599-526e-4f30-87a9-664ee231529d,29/07/2023 16:31,09/08/2023 22:44,09/08/2023 22:47,09-Aug-23,HYDERABAD,LifeStyle,332,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,2
34de3299-a6c4-4560-bb17-e4f7fc3de6a6,Inbound,Order Related,Delayed,,7bcb659e-2e41-42b1-a537-86913a0dff0d,05/08/2023 10:29,09/08/2023 17:45,09/08/2023 21:09,09-Aug-23,ALUVA,Home,1163,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
257eb6f7-1dd5-47a2-a706-101926978cb4,Inbound,Returns,Fraudulent User,,1fb0146c-2f7e-4159-b48a-03c875d8b6bb,03/08/2023 14:36,07/08/2023 19:47,09/08/2023 07:27,09-Aug-23,SILIGURI,Books & General merchandise,112,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3fd18805-56df-427a-86c5-a44270b955df,Inbound,Returns,Return request,,56f46bcf-1025-43e8-be5e-384b115a5712,,08/08/2023 17:23,08/08/2023 17:36,08-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
54e8baef-9066-4f46-ad48-a46d0a0046a5,Outcall,Returns,Reverse Pickup Enquiry,,793367b6-54c4-4626-a5b6-a0859ae33b58,,08/08/2023 19:42,08/08/2023 23:13,08-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
6f6e6b34-fd7a-4d33-ace7-451adfda1b4a,Inbound,Order Related,Order status enquiry,,6d07c1b4-9719-4912-ad8f-4d109f78b30b,,09/08/2023 19:29,09/08/2023 19:30,09-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,3
04ed1a54-064b-4163-bac0-bc6727ca0b37,Inbound,Order Related,Order status enquiry,,942a9ddd-5b3a-4bd2-919e-8f4b5a7ea93f,,09/08/2023 22:29,09/08/2023 22:30,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
5fc0a04e-8ae2-4735-bd0c-453a9f5c44ea,Inbound,Order Related,Installation/demo,INSTALLATION SERVICE IS PATHETIC. PL SHARE THE DIRECT CONTACT NUMBER OF VENDORS/ TECHNICIANS,3b33600c-5f1c-4856-a7c8-f02c738434d0,,08/08/2023 10:36,08/08/2023 10:41,08-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,1
032e6cfa-28b8-443a-b694-aff90749c70e,Email,Refund Related,Refund Enquiry,,be3b9d41-b516-44c4-a02c-488b485b29a0,,08/08/2023 12:05,08/08/2023 20:50,08-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
cf2cd0ba-1ee9-4fec-83fe-d98427456069,Inbound,Returns,Service Centres Related,,17f6f7e8-32c1-4ea2-ad67-d57d1e30c9c8,,08/08/2023 12:36,08/08/2023 13:53,08-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
b86f655c-55b1-485e-acb0-50d4d8bae7df,Outcall,Shopzilla Related,General Enquiry,,54a63811-690f-4468-9f59-97ad10dc2bf1,,09/08/2023 12:45,09/08/2023 12:47,09-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
48f5e603-9336-4ddc-80a7-f1ce4d45f0aa,Inbound,Returns,Reverse Pickup Enquiry,Overall interaction was good ,6e868355-4be6-4b70-9dba-8cdae2a325b4,,09/08/2023 12:54,09/08/2023 14:01,09-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
56441e83-49f0-4b05-9930-e4f907ba717e,Inbound,Returns,Reverse Pickup Enquiry,Good service ,fcbdb580-1c99-4d1d-bac4-febe530860fb,,09/08/2023 15:45,09/08/2023 15:48,09-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d9c5ed01-4da9-4035-b1fc-b35d6414087b,Outcall,Returns,Reverse Pickup Enquiry,,f9663133-cd38-421a-ba15-bbc08c0968d1,,09/08/2023 19:09,09/08/2023 19:11,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
e8d1bf1f-ef4f-4818-8b25-ed48e492bc0b,Inbound,Order Related,Delayed,,6ba437c3-3da4-4679-b0ff-902142ec05c7,02/08/2023 21:37,07/08/2023 20:07,08/08/2023 05:11,08-Aug-23,PORAIYAHAT,Home Appliences,2099,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
bc19cc7c-61dc-4dcf-aacf-c3e96c277ae9,Inbound,Shopzilla Related,General Enquiry,,d8e4a4d7-d139-4565-9434-68ce71c2cd8f,,08/08/2023 00:58,08/08/2023 00:59,08-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
e7c65c5b-eca8-445f-8862-1b5a9668d6f5,Inbound,Returns,Exchange / Replacement,Call disconnected ,8549dc84-7804-48be-8c5a-cf5d41719b60,,08/08/2023 16:36,08/08/2023 16:37,08-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,1
6f711414-07d9-498d-9d61-359b3ad4209d,Inbound,Returns,Missing,,587d11a8-4ad5-4aca-80f3-798776f5427b,,08/08/2023 18:42,08/08/2023 18:47,08-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
b3a4c870-d108-46b1-a6e5-ef46140405c2,Inbound,Order Related,Order status enquiry,,68d37c81-f95c-4128-a7c3-48b76404d056,,09/08/2023 21:47,09/08/2023 21:52,09-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
47aa1f24-fdc8-41d2-be17-d5bca2ea4b51,Inbound,Refund Related,Refund Related Issues,"I placed the order gift card order worth 20k on 5th August and the order is still pending, and your customer support executive gave me the wrong information that my refund will be processed within 24 hours and it\u2019s been more than 3 days, worst customer support ever",e2ce8252-1138-43a5-b4c8-48c8f6ebdf57,,07/08/2023 18:56,08/08/2023 21:11,08-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7925b908-f4b6-40b9-9230-ecef66da1317,Inbound,Returns,Reverse Pickup Enquiry,,25d5d1da-2bd7-4470-97c7-3f339d50bee7,,08/08/2023 11:49,08/08/2023 11:53,08-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e724e709-42c7-4478-b424-49edfed74308,Inbound,Returns,Reverse Pickup Enquiry,,68c0b165-2b5a-4633-a12b-a537dd6a57db,,09/08/2023 14:59,09/08/2023 14:59,09-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
763ccb9e-3805-4429-9883-4b0b390328a6,Inbound,Returns,Reverse Pickup Enquiry,,88b44baa-36f0-4936-90af-43cc34fa1a0e,,08/08/2023 13:32,08/08/2023 13:32,08-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
5cc240ae-46e0-4944-b1ed-11fd533231df,Inbound,Returns,Wrong,Ok,938d37e7-c5ce-4df6-819d-9d662dd87acd,,08/08/2023 21:33,09/08/2023 17:45,09-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1376be08-d6ce-47ae-8e1b-cddcb1a7523b,Inbound,Payments related,PayLater related,,743d4a57-6c63-4aa9-82e2-69a1eb0427b1,,08/08/2023 17:01,08/08/2023 17:02,08-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
df4e92cd-0f23-484b-bbcd-0718e743a528,Inbound,Returns,Reverse Pickup Enquiry,,fb5d400a-03fc-4a46-a98c-5beb7477167e,,08/08/2023 20:08,08/08/2023 20:10,08-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b30c26e1-adc9-4126-a4c3-b58b4796f5ab,Inbound,Returns,Reverse Pickup Enquiry,Very good ,3b30427e-6cc9-4dd4-b014-76ea566f55a7,,09/08/2023 20:36,09/08/2023 20:40,09-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
021ae0dd-8ef7-4748-bd38-367468424383,Inbound,Order Related,Delayed,Very slow delivery & work,f460c419-855d-4a0a-a6e9-5bc9ced0e912,30/07/2023 18:50,08/08/2023 12:54,08/08/2023 13:00,08-Aug-23,SURAT,Books & General merchandise,163,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
c487f2d6-1f00-47bd-831c-b46396be2107,Outcall,Order Related,Invoice request,,865f3877-b3b3-4a4f-a2c9-2e170c1e8804,,08/08/2023 17:06,08/08/2023 17:17,08-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
62f3b5c3-dcb9-4a47-b2a4-6a3cfb8bb767,Inbound,Order Related,Installation/demo,One Assist Policy not received. Very poor service,e48f1db0-264c-4337-9b0c-d670bb567817,,09/08/2023 13:25,09/08/2023 13:45,09-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
bd985c25-e79a-4289-a6a3-b6e4511de888,Inbound,Refund Related,Refund Enquiry,,3ab43bc1-c8ec-48be-854a-f072421ef216,,09/08/2023 16:35,09/08/2023 16:57,09-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,1
86862f8a-2633-47f1-81b0-a17c04bb6bdd,Inbound,Order Related,Delayed,,c2cdeb0b-7c48-4503-a28b-e4cde9cf4696,01/08/2023 21:28,08/08/2023 14:30,08/08/2023 14:33,08-Aug-23,KOLKATA,Books & General merchandise,166,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,3
572dd0a8-2548-4f90-b86a-b571ee50f756,Outcall,Returns,Reverse Pickup Enquiry,,c9f83bb9-71d6-4c0c-81af-b562966e1288,04/08/2023 12:31,09/08/2023 18:45,09/08/2023 18:46,09-Aug-23,NEW DELHI,LifeStyle,999,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
5d728fc0-3849-4973-ba3e-f77f8e7d442e,Inbound,Refund Related,Refund Enquiry,,4f185a4f-2539-4bac-827c-e479a70ddaec,04/08/2023 05:08,08/08/2023 09:31,08/08/2023 09:45,08-Aug-23,ARRAH,Electronics,999,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
ca76eb60-6262-4561-968a-a22bbd061140,Outcall,Order Related,Customer Requested Modifications,Others ,1550c4b4-0872-4bb1-ae13-bef8aae79318,,08/08/2023 19:35,08/08/2023 19:38,08-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
28646ca4-76b2-4de4-a048-673bbbf0663d,Inbound,Returns,Wrong,,b6b9faef-c68d-491c-86e9-b3057860103a,,08/08/2023 17:34,08/08/2023 17:35,08-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
1218dd74-3e92-49cf-8ae1-dd2acdbcffec,Inbound,Order Related,Order status enquiry,,07e1fe11-d65a-4982-a026-837d8a7f66d0,,08/08/2023 13:22,08/08/2023 13:24,08-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
158e80c2-1b30-4ba2-871b-c71849acfe1b,Inbound,Order Related,Invoice request,,d2a1a96d-37bf-4d92-9a25-f325a6983691,,08/08/2023 16:39,08/08/2023 16:41,08-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
188c5c98-1812-4223-ba22-78170538373b,Inbound,Returns,Return request,Support services are good,b808d07f-a03b-4e4d-8294-04f830bf815e,,08/08/2023 21:47,08/08/2023 21:53,08-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
c8a56b98-948d-4ec4-ad57-65ebf6ebd915,Inbound,Returns,Wrong,Very good,829123e8-e767-4fe2-b672-5a70baf96386,,09/08/2023 12:43,09/08/2023 20:31,09-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
2152b00e-840d-4931-b553-4fe6c8847745,Inbound,Order Related,Order status enquiry,,185a5a3c-1816-4802-8c2b-2794aad1c51a,,09/08/2023 14:41,09/08/2023 14:50,09-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a30ea492-da29-447c-be93-ab3570c7efb7,Inbound,Order Related,Installation/demo,Provide us fast delivery Please ?? ,2d128a17-bea5-49a8-90cd-e51dc0be1374,,09/08/2023 21:01,09/08/2023 21:09,09-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
72f3edbc-87fe-4802-a7c4-725646415284,Inbound,Order Related,Delayed,,a95dd987-1b70-4335-9984-852b235d20a6,21/07/2023 10:02,08/08/2023 19:51,08/08/2023 19:58,08-Aug-23,PATTAMUNDAI,LifeStyle,478,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
7ad18b52-146c-4c1a-987d-47583f49d7d5,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved yet ,3626ffd5-8941-40b2-9df4-290c843ab114,28/07/2023 15:47,08/08/2023 09:46,08/08/2023 10:39,08-Aug-23,BANGALORE,Home,279,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,3
e531b4ef-a5ba-4946-9c36-caa4c3dd5690,Inbound,Returns,Wrong,,eba2a44f-da7a-43b9-b76a-23367312acd4,04/08/2023 16:46,08/08/2023 14:39,08/08/2023 14:48,08-Aug-23,SHIMLA,Electronics,767,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
234c94a2-8c75-4fe7-9961-f035175cb682,Inbound,Returns,Reverse Pickup Enquiry,** Shopzilla,432fc527-d125-4912-9aad-cee7a7f5dc6e,,08/08/2023 17:29,08/08/2023 17:51,08-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
ba936252-7564-4b2a-8fb4-03bd61170f41,Inbound,Order Related,General Enquiry,,d6d7ad70-1ffe-4169-bfa1-031efcc2be50,,08/08/2023 18:56,08/08/2023 18:57,08-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
03faa6ab-c66f-4b7b-9443-503f93511e95,Inbound,Returns,Reverse Pickup Enquiry,,751966a5-cadd-475e-82d7-121175f6621c,,08/08/2023 06:51,08/08/2023 07:00,08-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
de87442b-ad5c-4582-9123-2ddbdd8cac75,Inbound,Feedback,UnProfessional Behaviour,,e75098d3-faf1-4111-8bca-efb260c5f286,,09/08/2023 07:01,09/08/2023 21:42,09-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
3ab3c675-e131-4aa7-9aea-1be70c8a4e45,Inbound,Returns,Reverse Pickup Enquiry,The product which I received is wrong from which I ordered and placed order for refund   told item will be picked up on 11 August but yet know one came to pickup the item and I contacted customer support they told that you have mentioned wrong information about the product return please can the return request and again place fresh return request now I am waiting for the same nd also else before your customer service executive told it will be picked up this the case what should customer do,9003a0f2-e890-462f-8822-07b864ef24ac,,09/08/2023 11:24,09/08/2023 11:36,09-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5ca3ffaa-2c39-47ef-9770-c54f237e9d42,Inbound,Order Related,Installation/demo,,aab94085-7591-4d68-ae6b-c95a7baa14b6,,09/08/2023 13:21,09/08/2023 17:06,09-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
b94f2112-04ab-4f66-912f-35eac4bbd89f,Inbound,Returns,Return request,,991faf5d-40b8-40ac-a221-70ba91f687bf,,08/08/2023 10:16,08/08/2023 10:19,08-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
6975e631-4c06-4cd6-be3c-82b62eea1881,Inbound,Returns,Missing,,646b8703-0bba-48ed-ac18-0952f3503116,,08/08/2023 16:01,08/08/2023 16:13,08-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
e1a0bae1-6d64-4f05-825c-4c103748cdcf,Outcall,Returns,Return request,,863e832b-5977-49ee-bf62-054b657fae32,,08/08/2023 19:44,08/08/2023 19:47,08-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
2206ffe5-2de6-4ff7-afe7-cf89060aad6a,Inbound,Returns,Reverse Pickup Enquiry,,775ea3db-e4a3-479c-a310-188cacd25733,,09/08/2023 09:49,09/08/2023 11:13,09-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
5aefe3ab-96a3-4b92-9914-8f495c51a742,Inbound,Shopzilla Related,General Enquiry,,12879006-b78f-4efe-b6c7-26eec66a7b0b,,09/08/2023 16:39,09/08/2023 16:44,09-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
ab0cfef0-c74f-437e-bb39-d47d233ff376,Inbound,Returns,Reverse Pickup Enquiry,,1bf6ad7f-7fb7-4603-91c6-6f92729b469c,,09/08/2023 16:48,09/08/2023 16:59,09-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
4ce97027-8f38-47d5-b748-21b0465a3635,Inbound,Refund Related,Refund Enquiry,,1f0f70a8-5dc9-4011-974d-c4d235ba4c1d,24/07/2023 22:16,06/08/2023 18:55,08/08/2023 18:59,08-Aug-23,FARIDABAD,Electronics,999,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
dc53cf72-b4cf-4a13-909b-403ccb978d41,Inbound,Returns,Return request,,68aa461c-d162-44b0-99db-fb7f46a6fcb6,,08/08/2023 09:39,08/08/2023 09:42,08-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
34c3e0af-5719-4624-8558-f79d3dddb416,Inbound,Returns,Return request,,24f0bb9d-7122-4cb7-ac78-0bab34ff496a,,08/08/2023 22:07,09/08/2023 16:22,09-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
b92e5034-d10e-4bd0-8e4f-fa7de8667ae8,Inbound,Refund Related,Refund Enquiry,,e3bce40c-f581-4c77-b12e-f761d804ee6d,28/07/2023 17:41,09/08/2023 12:32,09/08/2023 12:34,09-Aug-23,CHANDRAPUR,LifeStyle,593,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
ca8b3f52-750a-4038-b180-5262ee8eab63,Inbound,Returns,Return request,,31fd93cd-6707-4ea2-a70f-e74d376fb9b7,02/08/2023 21:13,08/08/2023 00:22,08/08/2023 00:23,08-Aug-23,THRISSUR,Electronics,2999,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
ec382bd7-904a-4873-a8d0-446aeb4fdd8d,Inbound,Refund Related,Refund Enquiry,Sarvice note good,4781ba86-197f-423c-b51e-f2992fe2aa73,06/08/2023 13:00,09/08/2023 14:19,09/08/2023 14:30,09-Aug-23,RAIPUR,Mobile,10999,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
d93be28d-ef47-4915-8fdb-873f4018e271,Inbound,Shopzilla Related,General Enquiry,Not get my probl,8cb4f6fc-60f4-46ef-bc5a-7cb0edd43d0a,,09/08/2023 13:59,09/08/2023 14:41,09-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
38755be9-0c5b-4afc-87c9-2d70b61925e4,Inbound,Returns,Reverse Pickup Enquiry,,8f20d895-537a-4d7b-bda4-7a80659f57ad,,09/08/2023 16:21,09/08/2023 23:41,09-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
b7d003c9-c3b0-49d2-aff7-4f1f7536856b,Inbound,Order Related,Order status enquiry,,a9882049-2ba7-4acb-962b-54766e4fae72,02/08/2023 08:06,09/08/2023 19:36,09/08/2023 19:38,09-Aug-23,BANGALORE,Affiliates,515,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
11d5860b-b72a-44fd-a5fc-81862aa8da97,Email,Refund Related,Refund Enquiry,,d0816735-26ea-4a17-b0d3-a896cdbe048a,31/07/2023 20:24,04/08/2023 19:44,08/08/2023 14:55,08-Aug-23,FAIZABAD,Home,629,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
7f638c0d-aa8b-493f-a24e-854933fd8b17,Inbound,Order Related,Order status enquiry,yes,7504dca4-4715-4552-80ae-ad470a87a275,,08/08/2023 13:21,08/08/2023 13:22,08-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,4
3e8311ca-d493-41e4-86ce-408a05a7fffd,Inbound,Returns,Return request,,6dbd107e-136f-4409-ba54-dc5ec017bdc9,,09/08/2023 12:36,09/08/2023 14:07,09-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
d6669714-e7b6-47a4-82e1-526499c463ae,Inbound,Returns,Reverse Pickup Enquiry,Very good ,105e34ea-73f7-4405-a274-476c81954a77,,08/08/2023 06:12,08/08/2023 06:14,08-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
e6b75bbc-1aa7-497e-af49-4edcf922443f,Inbound,Returns,Reverse Pickup Enquiry,Good ????,f664c6b7-8623-49a0-bb2a-293bed7f455f,,08/08/2023 12:21,08/08/2023 12:25,08-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
d2c3bca6-252f-4093-897d-bd1e1840da2f,Outcall,Returns,Return request,Thanks customer care ,7038571a-ab87-4458-9963-1daa26d145b3,,08/08/2023 15:08,08/08/2023 15:12,08-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
6ef442d4-3cca-4193-a625-3154471d7c56,Inbound,Returns,Fraudulent User,,4d0fc0b8-547e-4c15-8408-7e540a69aa21,,08/08/2023 15:10,08/08/2023 15:59,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
046d498d-6216-4670-a108-172424cbde80,Inbound,Payments related,Payment related Queries,Good ,da39f554-6d7e-4c42-b404-5aea006d59ff,,08/08/2023 16:43,08/08/2023 17:04,08-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
c60919b3-84e8-4dd1-a619-239e16f2353c,Inbound,Refund Related,Refund Related Issues,,b0af872e-4140-4ef7-9da2-829a71d87f7c,,08/08/2023 18:38,08/08/2023 18:40,08-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
af3fc37c-6974-4713-8690-3d438e5418db,Outcall,Order Related,Invoice request,,7cda2c90-d734-47ce-ae59-575d3f4a5609,,08/08/2023 19:20,09/08/2023 08:38,09-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
a55dab12-eecd-44e5-b5fa-4984c3e8ad22,Inbound,Cancellation,Not Needed,,6efba55e-6af4-4cc9-921e-dd977b8a7563,24/07/2023 19:54,08/08/2023 18:03,08/08/2023 21:23,08-Aug-23,SWAIMADHOPUR,LifeStyle,1260,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
c00cd735-74b6-48e2-aead-26dec6977f92,Inbound,Order Related,Delayed,Good service,06a3b2e3-d2f1-4c35-ba87-dd02fcb5c9d2,,08/08/2023 12:27,08/08/2023 13:33,08-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a68f568d-bd92-469d-956d-58c28c237b68,Inbound,Order Related,Order status enquiry,,9e5eb1b2-3135-4013-b8e0-9ebe886cbc52,,08/08/2023 12:46,08/08/2023 13:00,08-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
2f12a33d-bbd8-41b4-ac13-c7f6045b9b3d,Inbound,Returns,Reverse Pickup Enquiry,,da77d669-724b-48f0-81b0-9aab99f2a963,,08/08/2023 12:38,08/08/2023 16:26,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
04a832fa-6aca-4978-95fc-7419259cd4e3,Inbound,Returns,Reverse Pickup Enquiry,Good ,be4dcfcd-7252-4c7d-83a6-896b322e2708,,09/08/2023 12:24,09/08/2023 12:30,09-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a3895247-7886-46b8-b7d6-542faf29a1e1,Inbound,Order Related,Priority delivery,"Good Experience, executive are helpfull ",eb3d9395-430c-4bc5-b102-1aec6eb0a5c1,,09/08/2023 16:47,09/08/2023 16:54,09-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
1b5f0b14-ce29-433b-bcdc-f57fd96e4fb2,Inbound,Returns,Return request,,57d648e1-add2-47df-9b37-7773594236c9,03/08/2023 22:59,08/08/2023 20:44,09/08/2023 18:35,09-Aug-23,CHENNAI,Electronics,1099,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
6eae3ef8-92ef-4f86-a34d-d537173b6fed,Inbound,Refund Related,Refund Related Issues,,8dd73ffd-71fe-4997-90ed-995c4803e0bc,,08/08/2023 07:23,08/08/2023 07:24,08-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
71064b4e-ddc0-49f2-85ec-025f15df5588,Inbound,Order Related,Seller Cancelled Order,Theek hai ,708ae1f8-d4cf-4fad-9160-0d5caa30cc68,,08/08/2023 14:28,08/08/2023 14:29,08-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
6bac7394-17e7-4fe5-bf41-4b05f7e7cbc0,Inbound,Returns,Service Centres Related,,ec55353d-9ff4-459c-847f-e0d86977d6c6,,08/08/2023 14:57,08/08/2023 15:09,08-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
60f71b7a-289d-428a-a120-27339001a73f,Inbound,Returns,Return request,Worst,875032d6-f3ba-4d98-a7a8-5286e668e36f,,08/08/2023 19:12,08/08/2023 19:13,08-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d28f27f1-7d13-48ea-92f7-9815d9de020c,Inbound,Order Related,Invoice request,Executive is excellent ,8f3ec497-379f-440c-bcf7-847e1d7c3bc7,,08/08/2023 21:50,08/08/2023 22:02,08-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
082782fd-d8fe-4715-8a12-32a2f9c3f5f0,Inbound,Returns,Reverse Pickup Enquiry,Please my refund complete. ??????,594116d8-3861-4056-b993-23009283279a,,09/08/2023 14:18,09/08/2023 14:19,09-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
0f4cf7e3-70e5-429b-88c4-fc37952f5557,Inbound,Returns,Damaged,"If any damaged/expired/wrong item is received by customer because some time delivery Agent doesn't wait & assure us that they will return/replace items if any problem occurs, so resolve this aspect.",4931e9ee-3af8-4d13-893d-5f639028db41,,09/08/2023 16:50,09/08/2023 16:53,09-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
50487820-9d70-4f20-bb7f-dfc6412c57f3,Inbound,Returns,Return request,,9891fb49-a8c5-4a36-97df-63119a7f7458,,09/08/2023 21:20,09/08/2023 21:22,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
0114ec74-96d5-44c5-ae30-990ef6bf2db6,Inbound,Returns,Exchange / Replacement,,61d4abdc-8289-4786-b226-7720db464cce,19/07/2023 00:28,07/08/2023 23:44,08/08/2023 00:16,08-Aug-23,BANGALORE,Mobile,25999,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
4c2ef9a8-dd6e-4a9d-b0fd-b2416b113772,Inbound,Shopzilla Related,General Enquiry,,f9ee8eae-96ba-463a-ade3-d345a49f91bb,,08/08/2023 17:27,08/08/2023 17:29,08-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,3
5a655837-c3a0-44c0-852c-a9a09aab14c7,Outcall,Order Related,Delayed,,694733dc-2dd4-448d-a5c9-465e1f51ecfc,,09/08/2023 20:14,09/08/2023 20:43,09-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
8e0d610c-0951-43bc-976c-af3c5d0a45d8,Inbound,Returns,Reverse Pickup Enquiry,,5ac46661-17e4-4c34-acfd-47fa51f14a0e,09/06/2023 15:16,08/08/2023 23:53,09/08/2023 10:59,09-Aug-23,FARIDABAD,LifeStyle,2055,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
27483eec-9520-488b-b723-2f65edb8061e,Inbound,Returns,Return request,,d37a250a-45b6-47ed-99c7-e44234e99266,,08/08/2023 07:23,08/08/2023 07:33,08-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
29244bfc-1957-479c-8818-65c4e3ebbe59,Inbound,Returns,Reverse Pickup Enquiry,,8bdb5c29-b1d6-40b3-bb25-82cb2eeb4739,,08/08/2023 14:42,08/08/2023 14:43,08-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
8316521f-3576-4a85-9413-c53250a26ac2,Inbound,Order Related,Seller Cancelled Order,,22854f49-eff3-468f-92ec-4f81f29800c8,,08/08/2023 18:08,08/08/2023 18:10,08-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
f094ff04-f994-4276-929b-dbe83ad747ce,Inbound,Offers & Cashback,Other Cashback,,b3c52455-c907-4b0c-9b63-f8356461a14d,,08/08/2023 18:51,08/08/2023 18:53,08-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
534859cf-afe7-41ac-a270-9d50ce148192,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,a8338865-2dda-438b-bed4-d9a83be6c84f,,08/08/2023 23:02,09/08/2023 10:56,09-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
6c0a447a-6d49-422b-a1fd-90f25469cb8d,Inbound,Returns,Reverse Pickup Enquiry,,bc9dad8d-54d0-4395-9e3e-f9e66df43ba6,27/07/2023 20:17,06/08/2023 16:07,08/08/2023 06:19,08-Aug-23,HYDERABAD,Home,520,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
1386d867-4a32-4790-9f3b-8d574ce77e45,Inbound,Returns,Service Centres Related,,95256ae9-4b1d-4481-8849-9c0ca7cdfa61,,08/08/2023 17:01,08/08/2023 17:03,08-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,1
e568390f-286b-4509-a6b5-aa6ee87e0ad3,Inbound,Returns,Missing,,ccd3e401-4d9a-4b96-a941-cca6a3431744,,08/08/2023 22:38,08/08/2023 22:41,08-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
aa6a061d-65fa-4e3b-8618-c8042db2cb4d,Inbound,Returns,Reverse Pickup Enquiry,,bbbf5fc9-8e10-4e27-9b01-4699cec6ec0e,,09/08/2023 09:33,09/08/2023 12:15,09-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,1
d43c2718-06e0-4e34-a21b-bb862fff1251,Inbound,Returns,Return request,,e77ca920-76dd-4ad9-87b8-9576f18eb191,,09/08/2023 22:05,09/08/2023 22:13,09-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
822acb13-a05e-4af7-897b-5efe4fbdc018,Inbound,Returns,Reverse Pickup Enquiry,should be resolve costumer issues,f69702af-432f-4f0a-82b6-dbeedbc99d7b,04/08/2023 16:44,08/08/2023 08:32,08/08/2023 12:45,08-Aug-23,KANGRA,Mobile,15999,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
8a56c212-5361-401d-a3ea-ea2c8a3d8ddb,Inbound,Returns,Reverse Pickup Enquiry,,aee38ff0-6b07-4c80-802d-c21c4bd33f38,,08/08/2023 07:13,08/08/2023 07:20,08-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,4
a7e73eaf-f51b-4520-a12f-763aed5aeb3a,Inbound,Product Queries,Product Specific Information,Good,581c6211-12af-4f5b-aeff-8d9a0fe9c43b,,08/08/2023 16:27,09/08/2023 11:50,09-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b9fa1289-7140-446f-bffc-c631366dcc9d,Inbound,Order Related,Priority delivery,Good,f58a922c-382a-40c1-8d9f-826bff609639,,09/08/2023 18:18,09/08/2023 18:21,09-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
f2ae6646-89ab-4825-bdd1-ac879a3fdadb,Outcall,Returns,Wrong,,b744831f-c8c5-48c1-bb8a-c0879804d671,,09/08/2023 19:40,09/08/2023 19:43,09-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
fedf85d4-4c0c-4ec6-a5c2-0e9327214ee0,Inbound,Returns,Reverse Pickup Enquiry,,37eb992d-1649-4348-93eb-69b1a009be85,,08/08/2023 16:12,08/08/2023 16:13,08-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3ee5008b-ef36-456f-98c0-1c7e3095b492,Inbound,Returns,Service Centres Related,,4870dd9b-e354-4d33-9572-383cdc2aba1e,,08/08/2023 18:11,08/08/2023 18:26,08-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
7ef9de14-5310-4919-a366-ec609df2fa26,Inbound,Offers & Cashback,Other Cashback,Very good person ,90a70733-45bc-4099-81cb-660e00d2e817,,09/08/2023 07:53,09/08/2023 20:54,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
55fc37e4-6328-4604-ab04-69935977b0d3,Inbound,Feedback,UnProfessional Behaviour,,df1a37b0-cfd3-4bfa-8b99-3c339c7c8360,,09/08/2023 13:05,09/08/2023 13:06,09-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
38485ad1-881d-4183-bfb4-03937eacede9,Inbound,Returns,Fraudulent User,Very good behaviour of personnel ,449ebb9b-b2b1-4b2d-9cec-2ddb35791475,,09/08/2023 15:09,09/08/2023 15:50,09-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0aa05dff-bdcb-4cac-a903-1aecc55a6fed,Inbound,Returns,Missing,Exilent ,058ed0fa-a0db-4f73-a3e9-4a03f3627c33,,08/08/2023 18:32,08/08/2023 20:30,08-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
be7b26d9-23f7-4880-b2ae-694d11faa917,Inbound,Returns,Reverse Pickup Enquiry,,a09efecb-66f3-4fa4-a5bc-0906ef362524,,09/08/2023 12:31,09/08/2023 12:35,09-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,4
0acb3ec1-7c84-4345-8466-87e78a7e2fd2,Inbound,Returns,Reverse Pickup Enquiry,Mera product return kijiye,b8190988-39e6-4bf1-98d3-2628aaa046f0,26/04/2023 17:32,06/08/2023 09:28,08/08/2023 08:51,08-Aug-23,SAMASTIPUR,LifeStyle,2299,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
c6f6e9b5-86c3-457f-801c-4d18da33dd9b,Inbound,Order Related,Order status enquiry,Resolve my issue soon ,5ac086fd-1bd7-445b-af11-a7d30e58e2ef,01/08/2023 01:23,07/08/2023 14:40,08/08/2023 23:57,08-Aug-23,UDAIPUR,LifeStyle,2499,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
14c5b045-a31a-4441-98b0-533add0f119c,Outcall,Shopzilla Related,General Enquiry,Thank you so much Sir Have a good day ????????????,f42a3f02-4648-429a-a126-2c62eeec9ff3,,08/08/2023 11:33,08/08/2023 11:39,08-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
2d7070af-a5b7-4531-a66a-22880deaf879,Inbound,Returns,Reverse Pickup Enquiry,,283adbae-3e70-469b-96fe-c4a57877dff2,,08/08/2023 22:01,09/08/2023 20:41,09-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
1b6c4a62-c1f7-450f-8098-7a0228e9859d,Inbound,Order Related,Order status enquiry,Very nice ????,c90e8522-5a08-467c-839d-5ac73e5d7c75,,09/08/2023 17:03,09/08/2023 17:33,09-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
b5ffa427-bbc1-4e87-b1cc-f3b7f534bc07,Inbound,Returns,Fraudulent User,,85af0bef-3a36-40bf-8743-c6a9bc12badc,,09/08/2023 23:48,09/08/2023 23:54,09-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
ac867da9-5177-4c90-a017-78054f666bfa,Outcall,Payments related,PayLater related,,b9516b33-cbd2-49db-b58a-cadebf51e40a,,07/08/2023 23:47,08/08/2023 00:25,08-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
eb56228f-e5b5-4a0d-9d90-74d37c7533fd,Inbound,Returns,Service Centres Related,,c62b6c16-9a7a-4802-9d91-726be7a6499e,,09/08/2023 13:42,09/08/2023 13:45,09-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
a3559521-34c0-4593-b727-be873535734d,Inbound,Returns,Return request,The customer executive actually helps me in an effective manner.,2c595bb7-6c6c-40d2-a6bd-de40bccefa3d,,09/08/2023 16:34,09/08/2023 16:36,09-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
9caad009-60b1-4487-a2d1-3ff171230f89,Inbound,Returns,Reverse Pickup Enquiry,,004e1769-08b3-4172-8f79-ada049441ba6,,08/08/2023 11:02,08/08/2023 11:05,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,4
048f25ca-80bb-4191-8d1e-dda217931d36,Inbound,Refund Related,Refund Related Issues,,5d7e2002-f614-48b5-b442-300824f8d41f,,08/08/2023 13:38,08/08/2023 13:39,08-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,1
cab08d9a-da87-4205-be27-756bebeeef95,Inbound,Product Queries,Product Specific Information,,bdb259cb-7d16-4b67-aed7-97ba0e9cb94e,,09/08/2023 11:26,09/08/2023 11:33,09-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,4
22593941-c9d8-44a1-b354-571351d9cc12,Inbound,Returns,Reverse Pickup Enquiry,,39fd0d31-b369-4854-a4ac-51546ef55abe,,09/08/2023 14:59,09/08/2023 15:02,09-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
d5e500b5-6aa9-4759-a323-18f071a6f0e4,Inbound,Returns,Fraudulent User,,e4556eab-6756-4cc3-849b-19ecbb851a87,,09/08/2023 17:17,09/08/2023 17:27,09-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
82e35817-d57e-4e68-9678-bc4099952412,Inbound,Returns,Return request,Thank you so much sir for resolving  my problem ,a76d3bcd-551a-4fe8-b7d9-cfd8b9d7dd16,,09/08/2023 23:17,09/08/2023 23:19,09-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
629dbda5-28e7-44d4-8ca1-75c42ee6bbb7,Inbound,Returns,Fraudulent User,no improvement,bf17e3cb-242f-49ae-bf9b-52b062fa2d5f,,08/08/2023 23:27,09/08/2023 11:11,09-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
9244e382-acd5-4573-bb47-00fb2f0e08aa,Inbound,Returns,Fraudulent User,"Had wonderful quarry with executive, said issue will be resolved. Good. ",ed196054-8708-487e-b280-73d8cc8d269a,,09/08/2023 15:44,09/08/2023 15:47,09-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
4729ff02-15ad-41af-9661-4b384d7377b7,Inbound,Order Related,Order status enquiry,Thq sir ,f738a73c-3849-4b5b-9732-d670e5e4be80,,09/08/2023 20:14,09/08/2023 20:14,09-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
6dceb21f-e4af-4ffa-af25-0e895e33a6c9,Inbound,Refund Related,Refund Enquiry,,6060ea80-b72a-4270-a361-979cf170ac87,,09/08/2023 22:05,09/08/2023 22:15,09-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2b4b3129-0553-44cc-94af-580724a8d0c8,Inbound,Order Related,Order status enquiry,,f4a9b3b0-9428-43b1-bf51-2434b9388dd8,,09/08/2023 23:39,09/08/2023 23:49,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,4
965036d4-76c7-4e3a-a17a-fdfefc8dad11,Inbound,Order Related,Delayed,,8b72e62b-2927-4d35-8fef-574cf807c963,22/07/2023 23:24,08/08/2023 14:10,08/08/2023 14:11,08-Aug-23,SOHNA,Home Appliences,2249,,Logan Barnett,William Park,John Smith,31-60,Morning,5
90773259-f381-40a6-8bf8-3ae0b8923df5,Inbound,Returns,Exchange / Replacement,"I still not satisfied with my query, I still not got my refund  amount , it's been 17 days",0356ddf6-7578-4fc8-b8b5-a8915acefd3c,14/07/2023 00:00,09/08/2023 21:47,09/08/2023 21:52,09-Aug-23,PUNE,Mobile,31999,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
18587a58-fffd-4283-926a-e8e12b2d1c9c,Inbound,Returns,Reverse Pickup Enquiry,"My problem has not be solved,I have no more energy left for fighting for a product which was delivered wrongly to me.. which is not my fault.Shopzilla should learn from SuperBuy for quality check and costumer service.. really disappointed plus since it's a small amount i hv no other go than to leave it that's it",113295cb-7f19-4bef-b5d1-6a52d189b4d2,,09/08/2023 13:15,09/08/2023 13:36,09-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
56af544c-2099-4b7d-ad99-6a54bc4f10ca,Inbound,Shopzilla Related,General Enquiry,,c27da49f-8021-4778-b840-d0509ff6356d,,09/08/2023 19:52,09/08/2023 20:09,09-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f8277d8f-70f8-4206-a321-975ec3cb765d,Outcall,Payments related,Payment related Queries,,75e99141-841c-4ddb-8438-d26c78d5a8f0,,06/08/2023 17:24,09/08/2023 11:10,09-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,2
b69cd35e-1c20-4f7b-82c0-77c417a9719d,Inbound,Returns,Reverse Pickup Enquiry,,ff025812-b96f-449b-a523-0bf3dc9260a9,27/07/2023 15:24,09/08/2023 13:48,09/08/2023 13:57,09-Aug-23,SITAMARHI,LifeStyle,499,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,4
af6db2c9-b7d7-4919-8a11-321b2115f7e3,Outcall,Returns,Exchange / Replacement,Excellent,422c559e-4523-4b2c-8ed8-c6e716666129,,09/08/2023 09:14,09/08/2023 11:02,09-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
a918a51e-c322-4b4d-a539-c04bf5409714,Inbound,Product Queries,Product Specific Information,Don't send duplicate product.. plz send product with its brand cover ,759d579e-4902-414d-89ef-524c54029c04,,08/08/2023 14:44,08/08/2023 14:47,08-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
6e7fdaf5-f6c6-465c-82c6-a1d36c756609,Inbound,Product Queries,Product Specific Information,,6455a231-15b4-4fe3-aa0c-cbd3391260fa,,08/08/2023 19:08,09/08/2023 11:04,09-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
caa0d0cd-a9cf-4034-ba11-73c5dff7b192,Inbound,Returns,Return request,,8862c0ee-2b08-4ff6-b1c1-a1de3ac7d1c1,,09/08/2023 18:39,09/08/2023 18:55,09-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
02aa44bd-964e-46ad-ae61-bd200b6a025c,Inbound,Order Related,Installation/demo,,5bfc2534-41af-4348-a427-7f9d252feaac,,09/08/2023 19:55,09/08/2023 20:01,09-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
7ec78cf8-323e-4c50-8545-61004c850ccf,Email,Order Related,Installation/demo,,4e4a3995-4cc4-4bd1-96ca-9dba62a8162e,20/06/2023 22:16,08/08/2023 10:49,08/08/2023 10:54,08-Aug-23,BARH,Electronics,699,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,4
14bae98c-577e-4863-a2b7-733193f9d236,Inbound,Order Related,Delayed,Change dilivery time,de75bcb8-0dbc-49eb-a6e2-f38fbd03dabd,29/07/2023 21:53,08/08/2023 07:45,08/08/2023 07:58,08-Aug-23,NAVI MUMBAI,Electronics,999,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
1f4317d9-5cfa-4593-a993-cf428403eb30,Inbound,Returns,Exchange / Replacement,,3cda5009-d5cb-4f90-90bd-e16344ce7d96,,08/08/2023 05:56,08/08/2023 14:47,08-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
4ff87176-3c1a-4e1b-8083-8a762bd6ad55,Inbound,Product Queries,Product Specific Information,Excellent customer service ,1df1b8ec-1f6a-480d-b351-635054ccdec0,,08/08/2023 12:46,08/08/2023 12:48,08-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
a41b72d5-55e1-4973-bc83-70bfb6c696cc,Inbound,Returns,Fraudulent User,Please improve your packaging services. Every time min 1-2 product found missing or damaged.I don't want return my money but want geniune product.,fe51cd8b-11c9-4b1b-85a0-24aaef425bf0,,08/08/2023 19:56,08/08/2023 20:19,08-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
26c9c29f-f697-4664-8def-d3cb015db870,Outcall,Returns,Reverse Pickup Enquiry,He is very supportive tonsalve my issue.,a763a3fa-b96d-43d8-883c-c0b2bf80e72a,,09/08/2023 11:36,09/08/2023 11:38,09-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d8067a9b-eacc-43c6-a0f2-d6bd1ec3d294,Inbound,Refund Related,Refund Enquiry,,e50384f4-6a07-4962-b683-51391d830dc3,,09/08/2023 14:40,09/08/2023 14:42,09-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4714280b-94f3-42f0-804f-0d57f942f5c6,Inbound,Returns,Wrong,never sell bad item to customer,d5f86280-df2c-4ba7-8ddc-3b94b3cbde2c,,09/08/2023 20:01,09/08/2023 20:03,09-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
f3f293b6-5571-4b43-807b-90d72386bc3d,Inbound,Returns,Reverse Pickup Enquiry,Ensure ease in reaching customer support and make sure that you call us back when you send message that you will call in 3-5 min dont make customer beg for your call ,e62c555e-28e4-41c9-b33f-c127ebb6c36b,,09/08/2023 21:54,09/08/2023 23:21,09-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
06871f5c-6709-45a4-be05-8cd0521f80da,Inbound,Order Related,Order status enquiry,V nice ??,7f2ac8fe-27e3-4fe4-8875-4525333a7049,27/07/2023 06:13,08/08/2023 21:10,08/08/2023 21:10,08-Aug-23,MIRZAPUR,Mobile,32999,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
01831d5d-9034-4a16-a512-9cba350eff36,Inbound,Returns,Reverse Pickup Enquiry,,7de88d05-d65a-46bf-a2e6-1775e8f6b3d6,13/07/2023 15:30,07/08/2023 13:46,09/08/2023 10:38,09-Aug-23,PURULIA,Furniture,4444,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,1
00241e33-6c1b-41a2-9f3a-ff32900cd4b0,Outcall,Order Related,Order status enquiry,"u have a very poor performance regarding reaching the needs of customer, the worst experience of my life. Even the customer executive have poor etiquette and no prior information for customer to inform them I will make sure people who I know will never shop from Shopzilla ",9092d822-e5ff-4df3-a2b0-abec7edbbfae,,08/08/2023 21:23,08/08/2023 21:30,08-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
f03acbb7-a111-4669-bc91-3d4772540201,Inbound,Order Related,Order status enquiry,,caa03539-65c0-482b-8537-00a5d84852bf,,08/08/2023 20:41,08/08/2023 21:30,08-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
6c660d85-cbe5-4410-bff4-e0076a35cb15,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,e2f371ac-65f7-4cf1-a866-de1d5a24f0a1,,09/08/2023 07:35,09/08/2023 12:34,09-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ef96c86f-8590-4bc3-8f58-9847a6c1ecf2,Inbound,Order Related,Invoice request,,be0f3a17-51da-479e-bea2-feaeb34d364f,,08/08/2023 16:22,08/08/2023 16:29,08-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
73f31afe-4aeb-4462-8b26-28c30c6ae0b0,Outcall,Order Related,Delayed,,b8acccf8-72d0-4f9c-8638-410e97192bf7,,08/08/2023 12:07,08/08/2023 12:15,08-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
2676c50e-38fe-4331-92f7-9b983448274d,Inbound,Returns,Missing,Thnx so much mam ,d3d43e7f-d6c8-4903-9c09-353b8f5e70fb,,08/08/2023 14:11,08/08/2023 14:41,08-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
5efedf53-d3df-40b1-b743-a4446d7237a6,Email,Order Related,Installation/demo,,4c86507b-77dc-4ef3-9389-c2e91b9751fb,,08/08/2023 16:18,08/08/2023 18:23,08-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
cb480d8e-7ec5-4476-b882-fb3f6fa7e1e6,Inbound,Returns,Reverse Pickup Enquiry,,4b409a90-4a06-439a-b1b8-294ba95200cc,,09/08/2023 13:58,09/08/2023 13:58,09-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
c773406a-2e47-4324-ad09-de4f2248a642,Inbound,Returns,Return request,You are very good and support ,123d4a8e-9e3f-4222-9c38-dd5004a15cb9,,08/08/2023 14:01,08/08/2023 14:04,08-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
41bd980a-e781-47db-9177-c74a5c4d4147,Inbound,Returns,Reverse Pickup Enquiry,Talking with happy ,953fe90c-5dfa-4127-bb5e-32ec4e796739,,08/08/2023 17:09,08/08/2023 17:33,08-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
36505504-3c2d-4f19-a226-047281fac3d6,Inbound,Order Related,Delayed,,fb90186c-d7de-49d8-9d3d-bb138567098e,,08/08/2023 19:31,09/08/2023 08:04,09-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,3
5180fb9b-d2ec-4c75-9ee8-f518561b2c1d,Inbound,Returns,Reverse Pickup Enquiry,Na,8cdada6b-7b15-45ef-91a0-19a76e01c6da,,08/08/2023 21:53,08/08/2023 22:18,08-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
a907748d-1138-4db0-9ee7-0ae12d25bf1a,Inbound,Order Related,Installation/demo,,63f5d088-a4bd-4364-8fea-21676e139a0c,,08/08/2023 22:40,08/08/2023 22:58,08-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
539aa69b-c7ab-44e8-a8a8-f30ef8f06ab1,Outcall,Returns,Return request,As per customer support experience i am really very very happy that Shopzilla service person are very helpful to resolve customer issue. Thank you Shopzilla,d4b020ef-8af2-4d07-80b4-99f719b9e73b,29/07/2023 00:52,08/08/2023 12:21,08/08/2023 12:24,08-Aug-23,HYDERABAD,Electronics,1699,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
dd142aa9-1b6e-4d31-8eda-c67f80e10936,Inbound,Order Related,Delayed,,62c56582-115a-49e8-ba41-3c3edf33d7b8,02/08/2023 23:43,09/08/2023 22:25,09/08/2023 22:26,09-Aug-23,AMRITSAR,Books & General merchandise,560,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
04215663-5d0d-4d3c-9a74-f740dbd6b3fd,Inbound,Returns,Reverse Pickup Enquiry,,1a2bda8c-ae5a-474b-9090-ce9a89fbcb01,,08/08/2023 09:16,08/08/2023 09:17,08-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
ebc0113f-bbd8-4019-85aa-d7bc04b19d6f,Inbound,Returns,Reverse Pickup Enquiry,,830a8493-6925-4f34-b01b-fd9d0219d2ec,,08/08/2023 12:26,08/08/2023 12:28,08-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
29364250-77f8-4e23-a5d6-be3864c238d7,Inbound,Returns,Reverse Pickup Enquiry,,72ed381d-7393-4b7b-9d20-0a4216a87929,,09/08/2023 15:30,09/08/2023 15:35,09-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
5c06e71c-10e8-40a9-bee3-5489abc6d7d8,Inbound,Returns,Return request,It was first time for me to talk to a  issue solver CCE. I am so happy.,ee33dabf-15fa-417d-a47e-872a8adc5053,31/07/2023 23:00,09/08/2023 21:29,09/08/2023 21:33,09-Aug-23,ARRAH,LifeStyle,342,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
ccee1171-c9c9-44ca-a440-443f7e13bbf5,Inbound,Returns,Return request,,6d1d2fcb-9bb8-41c5-9838-f435c43b991d,05/08/2023 14:47,09/08/2023 11:20,09/08/2023 11:22,09-Aug-23,JAJPUR,Electronics,1299,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
b9fc28bc-6a7b-4d89-ae39-47ceddd6fabb,Inbound,Returns,Return request,"The Customer Care Executive was very professional, with sound knowledge of the product,services and policies. She understood my query in one go and provided the required solution. I really appreciate her time & effort, and thanks to Shopzilla to have such amazing people in their team.",1e4a4bbd-e960-485e-8442-0020cdb752d4,,08/08/2023 10:07,08/08/2023 11:15,08-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7fd51420-25b2-47ce-bab5-622e0d7b55ba,Inbound,Returns,Reverse Pickup Enquiry,"Customer support is very good,I like it",d9d06e3b-795b-449d-a1f8-828006ea7b83,,08/08/2023 14:11,08/08/2023 14:12,08-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
020f1d24-028b-4abe-ad51-d87ced1494c7,Inbound,Returns,Reverse Pickup Enquiry,,effb96a7-2cb2-4c9e-9a8a-592235e0cdfa,,08/08/2023 15:08,08/08/2023 15:40,08-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
b4f456f5-8006-452d-bb23-1641018079b3,Inbound,Order Related,Seller Cancelled Order,,c5f8a913-74a7-4751-9879-4f2441532645,,08/08/2023 17:06,09/08/2023 10:04,09-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
32e3eb77-76d4-4b32-8cc0-f5e862948ab4,Inbound,Returns,Fraudulent User,,c40dc963-afc3-4503-8995-449c54411e97,,08/08/2023 19:58,08/08/2023 20:05,08-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
9b3fa36a-4f11-4b16-bc99-d6ae0f1e6339,Inbound,Order Related,Delayed,,ccdf923f-8e74-4579-bd05-f1e0fd906527,,08/08/2023 06:43,08/08/2023 06:53,08-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
869bc32c-75a9-4c6a-98c9-cc62ca407678,Inbound,Order Related,Invoice request,Why soft copy of invoice is not being made available in the app itself?? I am unable to find it. The customer support Executive told it has been mailed to my registered email address but haven't received it yet!! ,026e3490-d211-44aa-82ac-c592e20dd015,,08/08/2023 13:37,08/08/2023 13:59,08-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0a9292d9-b24a-416d-86d6-8b1556312da5,Inbound,Returns,Reverse Pickup Enquiry,Better,19d99522-c0ae-40d3-8324-6845f626a02f,,08/08/2023 14:20,08/08/2023 16:02,08-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
09688385-557c-4f46-ad1f-ecca27d70545,Inbound,Feedback,UnProfessional Behaviour,Thank for dear ,493c9e65-8ea2-4083-a8c3-23276f35c4f0,,08/08/2023 18:27,08/08/2023 18:36,08-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
ac7bb1c1-2a82-4d37-8f8a-233486284868,Inbound,Order Related,Order status enquiry,,b1825c9f-2cfa-4c0b-a75d-b705a12195eb,,09/08/2023 15:58,09/08/2023 16:22,09-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
7f1f23ee-b62c-448e-8cdb-a62bb5306b58,Inbound,Order Related,Delayed,Good ,f574bc74-843e-4ccc-8e6c-1786c9ec2cde,02/08/2023 20:09,09/08/2023 15:42,09/08/2023 15:49,09-Aug-23,ERNAKULAM,Electronics,279,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,3
8db173a7-48e8-4497-b162-38a2658a2ccc,Inbound,Returns,Return request,,0e968bcd-ddb9-448c-b7a2-31c2ec24ebcf,28/07/2023 17:40,09/08/2023 10:12,09/08/2023 11:55,09-Aug-23,HAZIPUR,Electronics,1499,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
04280387-f5b9-48f1-bb44-fa311cd0c309,Inbound,Returns,Damaged,,fa863d9d-2ad3-4eef-aae7-2326679ceb8d,04/08/2023 18:23,08/08/2023 11:12,08/08/2023 11:21,08-Aug-23,ALLAHABAD,Mobile,13999,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
6cdf7da4-c984-4b74-9eb9-0fc3a9846121,Inbound,Returns,Reverse Pickup Enquiry,,4f23d205-578a-40ce-89a8-eeda4b4a7865,,08/08/2023 06:28,08/08/2023 12:06,08-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,3
00936125-140c-4468-961f-3261c2706616,Inbound,Returns,Reverse Pickup Enquiry,My product is not working which I have purchased from you and I need the service centre details but you are having the details how to repair my product and the product is life care product which is nebulizer for the life saver,cae67f23-dc65-4368-b5fd-fbf306d574ca,,08/08/2023 11:32,08/08/2023 19:49,08-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
64a12427-65ff-4eeb-9ab0-abbd9b96c5ca,Inbound,Shopzilla Related,Signup Issues,EXCELLENT,65ac1878-8751-475d-8f7d-1a0bd02fba9b,,09/08/2023 18:28,09/08/2023 18:35,09-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
307e61fa-2c84-48b4-a723-9cf4d8237980,Outcall,Returns,Missing,,c43dfaa1-2f17-4640-820f-cdc83825f243,03/08/2023 10:10,07/08/2023 17:28,08/08/2023 09:57,08-Aug-23,GREATER NOIDA,Books & General merchandise,1369,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ffe59863-981f-42e4-852a-71e61c2756ab,Inbound,Payments related,Online Payment Issues,,a1e28acc-5bcd-41e1-a7d9-cb1cbea61209,,08/08/2023 14:34,08/08/2023 14:37,08-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
3c697876-cb96-416a-bb77-7c34865c9ead,Inbound,Returns,Reverse Pickup Enquiry,,41f2db88-c49f-4407-bee4-a6c0e6c0abae,,08/08/2023 21:03,08/08/2023 21:12,08-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
b3f14001-5571-4b13-8290-4f224cb8f8ab,Inbound,Returns,Missing,,5d6b0c5a-5643-4443-923b-0fafac9ad961,,09/08/2023 10:55,09/08/2023 15:56,09-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
c1ba453b-67a5-4463-88a3-03d2a1b78e7a,Inbound,Returns,Reverse Pickup Enquiry,Very nice toking and solve my problem ,634b206a-70a4-47d5-bd9f-d4568d50ffde,,09/08/2023 13:22,09/08/2023 13:23,09-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8dd3a5da-d420-4742-a08a-34da5d0fec01,Inbound,Returns,Reverse Pickup Enquiry,,8033c248-dca9-41e5-8cdf-1200234116be,,09/08/2023 16:46,09/08/2023 17:14,09-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
ff7f8849-5e17-4fec-b2f1-788de4a81259,Inbound,Order Related,Delayed,,4744b296-8014-4c43-8ece-42d38715499d,26/07/2023 20:23,08/08/2023 22:52,08/08/2023 22:52,08-Aug-23,SRINAGAR,LifeStyle,539,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
fbd2c0b2-3ed1-4525-8330-dcd8e018954c,Inbound,Returns,Reverse Pickup Enquiry,Good ,de297a43-85bd-4769-8fa6-7fac8ea34103,29/07/2023 12:19,08/08/2023 19:32,08/08/2023 19:33,08-Aug-23,TRIBENI,Affiliates,70,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
795cc393-dbe0-42f7-a0e5-4a475df99968,Inbound,Returns,Wrong,,89123938-2f0b-494c-84c9-1bfb311321b8,02/08/2023 17:36,08/08/2023 18:34,08/08/2023 18:51,08-Aug-23,PATNA,LifeStyle,1519,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f7037d5d-b996-467e-8cef-b22f4581ba98,Inbound,Order Related,Customer Requested Modifications,,fa30eb03-5425-4781-8ccc-868668707228,,08/08/2023 09:50,08/08/2023 09:51,08-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
5a5c3a98-d79f-43cb-99ce-af192230ee7a,Inbound,Returns,Reverse Pickup Enquiry,,b2ce1c29-a408-48b5-a6ce-cf96d4f816a7,,08/08/2023 13:32,08/08/2023 13:51,08-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
b35f8b36-b729-45a9-aef7-3d7809ccd82f,Inbound,Returns,Return request,,a9e567bd-5763-4328-ba55-b517a35f2380,,08/08/2023 15:07,08/08/2023 16:00,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
4d7fd1a2-83e9-425a-aa9b-db6470ac219d,Inbound,Order Related,Order status enquiry,Make cheng able dilevery timeAnd date ,ba81467b-2f24-41b2-8760-36b2646c8987,,08/08/2023 21:31,08/08/2023 21:32,08-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,4
e84fc420-7e79-4a20-8c59-4d6916abbd20,Inbound,Returns,Reverse Pickup Enquiry,Excellent support from representative ,6b44d807-c3e5-416c-8975-b84ba15843f8,,08/08/2023 21:35,08/08/2023 21:40,08-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
d6c2e3e3-81c3-4aa7-9bf1-b890c9d67269,Inbound,Returns,Damaged,,d8bd346f-9e40-4894-83ac-ec9bd5f72136,,09/08/2023 08:55,09/08/2023 11:06,09-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
5a19db40-4273-4903-a6bd-19a9653ff28e,Inbound,Returns,Reverse Pickup Enquiry,,2b082169-c16f-447f-8493-7efd30b4eeb4,,09/08/2023 14:15,09/08/2023 14:19,09-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7bd4b1b6-e05a-4f4d-83d4-275451cc123d,Inbound,Returns,Reverse Pickup Enquiry,,60c79e3b-bd89-4145-a3e2-5a9c8aa06317,,09/08/2023 15:44,09/08/2023 15:47,09-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
52d42e31-b961-4406-977a-c74dae1a2212,Inbound,Order Related,Installation/demo,,f5304dfa-0a46-4567-9324-15d2b3c56923,,09/08/2023 17:54,09/08/2023 17:59,09-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
4f47315e-3883-45a4-b33e-c954ca9d9cdf,Outcall,Returns,Return request,,2b866529-a5fc-4396-ac48-7393dbb97bc6,28/07/2023 17:14,07/08/2023 22:51,08/08/2023 00:29,08-Aug-23,MADHUBANI,Home,595,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
a745ab1d-6d55-401b-bc51-85ab679c3c3b,Inbound,Cancellation,Not Needed,,3f041140-6437-48eb-9ada-10deb4ad299e,,08/08/2023 19:02,08/08/2023 19:07,08-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
83143907-a13d-467d-bb7f-64fc40793b0c,Inbound,Returns,Technician Visit,"Mere Mobile problem   jald solve karne   kare, ",75751d3a-dd0f-4165-bb26-d05f0c68c485,,08/08/2023 15:33,08/08/2023 15:35,08-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
e61c8a3a-8d74-4f98-90d5-80d19949be90,Inbound,Returns,Product related Issues,,6bc16822-5189-4b9c-87d5-a57bdd425c4c,,09/08/2023 17:15,09/08/2023 17:52,09-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
85f08382-2ec1-46f1-99f5-df248994dace,Email,Feedback,UnProfessional Behaviour,,de8214c4-cc97-42a4-8704-8ea27773d2f3,30/07/2023 23:33,08/08/2023 13:51,08/08/2023 15:37,08-Aug-23,NEW DELHI,LifeStyle,299,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
a83f7eff-4556-4be5-b4fd-70ef6dcbc627,Inbound,Order Related,Delayed,,99f2021f-1cc7-475b-b4b8-52537f26e9a2,04/08/2023 22:10,08/08/2023 11:14,08/08/2023 11:19,08-Aug-23,BATHINDA,Mobile,9039,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,4
24b3a37e-8bdb-4bdd-ab92-402157aa8116,Inbound,Returns,Missing,,aa3cb35b-5141-4f6c-8771-3c949a6ea7ce,05/08/2023 18:31,08/08/2023 08:47,08/08/2023 09:13,08-Aug-23,GONDAL,Electronics,1399,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
f0af86ae-10ec-45c3-9c83-a0c45f2f6649,Outcall,Order Related,Order status enquiry,,a1662c8c-cb1b-48fb-b0ce-4a8956da1f82,04/08/2023 09:43,08/08/2023 00:48,08/08/2023 12:00,08-Aug-23,YAMUNANAGAR,Electronics,72990,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
979c990a-1b1e-4543-99ce-cf2bdaec236f,Inbound,Returns,Return request,Very nice,cae12714-8342-478f-84db-051622263207,,08/08/2023 19:38,08/08/2023 19:42,08-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
1e41466b-74e6-4c23-bba5-e3f448bbeb86,Inbound,Shopzilla Related,Signup Issues,Very good service ,85133bff-2e5c-414e-b9b7-28b641303c96,,09/08/2023 14:10,09/08/2023 14:12,09-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
a8145e9f-a2eb-4e05-821d-dfce9ce41d02,Inbound,Returns,Fraudulent User,,dd39dd39-9adb-4744-acd1-e5a48cdbf4ec,04/08/2023 23:41,09/08/2023 07:12,09/08/2023 11:17,09-Aug-23,PANCHKULA,Mobile,29999,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
d44dc121-aa67-49d3-a421-de9466ea986b,Inbound,Returns,Reverse Pickup Enquiry,,ae723bfb-04f5-4ef4-8e4c-12d703dd6e45,03/08/2023 22:55,08/08/2023 00:33,08/08/2023 00:34,08-Aug-23,INDORE,Books & General merchandise,172,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
aeacc8f8-1c90-4a0e-9de8-2e2567224eb1,Inbound,Returns,Service Centres Related,,ff4aa805-2322-44fc-9128-87269e5a5015,,09/08/2023 12:18,09/08/2023 12:21,09-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
a6c386bd-a010-4095-ad36-2c3d06443324,Inbound,Returns,Return request,,06b58e7d-add9-49e9-b2ca-01c03a04dd65,,08/08/2023 16:33,08/08/2023 16:35,08-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9802b592-ef0e-45b3-bbed-2ed994fb9d35,Inbound,Returns,Service Centres Related,,a161714d-bf4e-434d-85e7-d40622702963,,08/08/2023 21:55,08/08/2023 21:57,08-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
9a59f542-cde8-4c0b-8ed7-a55bcc4d6a2c,Inbound,Returns,Reverse Pickup Enquiry,Pls call back since the call got cut and the issue raised during my call was not resolved ,193be7a0-edae-4623-b548-931caa2eaf74,,09/08/2023 12:50,09/08/2023 13:48,09-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,2
85283004-3b54-482a-9490-df550bf850a0,Inbound,Returns,Fraudulent User,,761859be-ea77-4f7a-9ee8-86cf3eced55c,,09/08/2023 13:11,09/08/2023 13:13,09-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
ebbff3c0-7506-48f5-9d50-520b2347895d,Inbound,Order Related,Installation/demo,So bad service provider Shopzilla app Website mention different and product delivered differentAnd different product are many functions missing ,e8a0ab7a-5029-4dfb-b291-cf8936d3e42a,,09/08/2023 13:21,09/08/2023 13:36,09-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,1
f1c44f97-a3f7-4246-80c4-6d691cc03c17,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,aaf1581f-4abf-4efa-ae1f-a3d2d7c671ea,,08/08/2023 19:52,08/08/2023 19:54,08-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
534ebfef-2657-4238-b8d9-62f2eeb3db87,Inbound,Cancellation,Not Needed,,2aa79095-8972-4434-b9e5-487775352117,21/07/2023 21:02,09/08/2023 20:17,09/08/2023 20:21,09-Aug-23,MUMBAI,Electronics,2499,,Curtis Hill,Emma Park,John Smith,>90,Morning,3
ced2afe4-3245-4a97-bd4a-bfa8b2977812,Inbound,Returns,Reverse Pickup Enquiry,,ad47f398-e8db-42bc-96c9-462943bbb4f5,03/08/2023 22:31,08/08/2023 07:56,08/08/2023 07:58,08-Aug-23,BARH,Books & General merchandise,111,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
145b91fb-8e0d-40c0-8030-e96a436b9167,Inbound,Returns,Reverse Pickup Enquiry,,80aa7f3f-b2a5-4fc8-aca8-69cff257db63,,08/08/2023 08:43,08/08/2023 08:53,08-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
ef1bf9ca-7576-4262-b55f-d4ce77878a37,Inbound,Returns,Wrong,,10dde5c6-95ab-4c9c-9ad2-46675334671c,,08/08/2023 08:59,08/08/2023 19:22,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
9a959d94-730b-42a0-a0d6-de471309f4f8,Inbound,Returns,Reverse Pickup Enquiry,,f181202f-ff86-4328-a556-662ef5432821,,09/08/2023 09:13,09/08/2023 18:25,09-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
3619c6b0-9fbd-4d61-aed8-f8512a2fcb2c,Inbound,Order Related,Installation/demo,,28720bdb-b3b7-41c6-9011-2f85f05f69f6,,09/08/2023 12:18,09/08/2023 12:20,09-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,4
13dfe0f5-e14a-43d4-a38b-0ee63e05b18d,Inbound,Returns,Return request,,90401316-a487-4ff2-bc99-a6014b6b4d4c,,08/08/2023 11:36,08/08/2023 11:38,08-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
8e11d163-9ce8-4fd2-9e41-072b80194234,Inbound,Order Related,Installation/demo,,3dcf9bcf-7e36-4ced-a4e0-29b4beeb1cba,,08/08/2023 14:57,08/08/2023 15:00,08-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
fe498830-023e-484e-bfc9-bbfda3a87be9,Inbound,Returns,Return request,,dafd8e71-9e86-45ac-a0dc-8b42da2e2df0,,09/08/2023 11:03,09/08/2023 11:19,09-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
d9a20b96-ddae-4bb1-9965-2685299bb98d,Inbound,Returns,Reverse Pickup Enquiry,Thx sir,8c2ebba7-6df7-4561-88a6-45bddc74a5d6,,09/08/2023 18:30,09/08/2023 18:34,09-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
6a0a0456-cf31-4125-827b-d9c18e078aac,Inbound,Order Related,Priority delivery,Great team you have ??,cd3141ef-4919-4a05-8509-ac577ffc5339,06/08/2023 14:19,08/08/2023 20:18,08/08/2023 20:20,08-Aug-23,NEW DELHI,Furniture,397,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
102b5833-0c19-4e52-9b95-cc0470a0a595,Inbound,Returns,Missing,,03b012cc-eaf2-4e44-8c2c-3a8f573a0d6a,,08/08/2023 09:36,08/08/2023 09:45,08-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
9622f164-aa71-4370-a94c-b516e0d7ce2b,Inbound,Returns,Return request,,195fb491-60a4-4447-8cf9-eeb2ad1638a9,,08/08/2023 16:07,08/08/2023 16:41,08-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
891dfec6-5c7e-4e91-ba05-638e059b4f33,Inbound,Returns,Return request,,a3b55ba2-fc58-4ab8-a830-e8e6224fb49e,,08/08/2023 16:06,08/08/2023 16:07,08-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,4
e6de751c-9c6d-41ab-baa3-7693fbc82723,Inbound,Returns,Fraudulent User,,f6df20f7-c51f-4798-9515-e945dc6a89f4,,09/08/2023 11:05,09/08/2023 11:19,09-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
94271a6f-151d-4fd4-8619-f6da68bd8a5d,Inbound,Returns,Return request,,2e4c00b7-ece3-478d-a0e4-b1491b94b212,,09/08/2023 17:50,09/08/2023 17:56,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
99d7180a-5072-4e49-8b62-956d36553bca,Inbound,Returns,Reverse Pickup Enquiry,,aed0fc97-3b6b-4585-adac-76b344261c81,15/07/2023 19:21,09/08/2023 16:09,09/08/2023 16:33,09-Aug-23,KANPUR,LifeStyle,359,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
d186ba6f-6c11-4609-b74c-bed259f2afed,Outcall,Returns,Return request,Delivery date booking  e samay bataye ,e573ff9a-122b-40c1-90e1-b7a199570c73,,08/08/2023 15:12,08/08/2023 15:15,08-Aug-23,,,,311,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
f6d3496a-45e4-40ff-b99c-cff87be26dad,Inbound,Returns,Return request,Thanks ,b4743923-76a8-4c58-ac84-c2f6bdb84ec0,,08/08/2023 15:46,08/08/2023 15:50,08-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
938175b0-30d7-426c-b0a2-18d4d68010a7,Inbound,Returns,Reverse Pickup Enquiry,,fca265e3-a2ac-4452-8c85-2ba10a7ae693,,08/08/2023 22:50,08/08/2023 22:52,08-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
309c5a70-c5d1-410b-a200-0ef891d01f60,Inbound,Returns,Return request,,ff36d093-932f-45ca-8bb0-a5c34368f659,,09/08/2023 15:07,09/08/2023 15:09,09-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
0866b017-441d-4e39-a238-23813dde8a40,Inbound,Product Queries,Product Specific Information,"I tried to contact customer support for the same query for at least 6-7 times. Nobody is able to give proper information and resolve my issue. Such a worse experience. Lack of knowledge and fake assurance was given by support staff. On my last phone call she assured me to provide customer care number on text message and as I said everything is about fake assurance. I didn\u2019t get the number and proper service as well. Overall very bad, inconvenient and worse experience ever by customer support.",fb5890eb-2017-440c-a57d-997d41f19b8b,,09/08/2023 18:08,09/08/2023 18:25,09-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,1
98506413-cd94-4890-a91a-2b00785e2790,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla and thanking you so much  .for resolving my issue .God bless you,a4ac95b7-a4bc-4ac0-898f-b2a563c657be,,08/08/2023 15:01,08/08/2023 15:17,08-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dcdc7bab-c4c5-4b4b-ba92-75c878b94a4e,Inbound,Returns,Damaged,,43591db8-3455-4a28-9631-6d6181747532,,08/08/2023 16:32,08/08/2023 16:48,08-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
9aeb3646-35be-4ecf-91a0-1457775ef92b,Inbound,Order Related,Installation/demo,,87ebb2dd-97c2-41d4-b863-f3bd4f22b78d,,09/08/2023 11:16,09/08/2023 11:22,09-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
902e261e-82db-49db-9a94-e361850e19fe,Inbound,Returns,Reverse Pickup Enquiry,,019c47bc-6c83-46b4-ba4e-1aff5294df1d,,09/08/2023 12:03,09/08/2023 23:35,09-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
dafe06ec-15de-478b-915b-4a3f36ebd0aa,Inbound,Returns,Reverse Pickup Enquiry,,da1f7633-8380-457d-a177-0c63e42b8e91,,09/08/2023 14:16,09/08/2023 14:53,09-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
176abbd2-e104-4184-b295-54d6cd7ee30a,Inbound,Order Related,Installation/demo,No improvement ,77020a45-7c2f-43d1-9f58-ca8867b5348d,,08/08/2023 15:50,08/08/2023 15:51,08-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
4b020d03-2a88-4ee4-8c1c-4c877348df2c,Inbound,Returns,Reverse Pickup Enquiry,i am happy,eb96c755-087e-4995-82ab-fd5a26969869,,08/08/2023 16:48,08/08/2023 17:25,08-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
7d9eae72-601f-4c5f-be31-16e7476fcbd6,Inbound,Returns,Fraudulent User,,6f3d0af9-d426-4aca-a397-3084d5759589,,08/08/2023 17:53,08/08/2023 17:55,08-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8a4f5cb0-7839-46cb-8cb1-836b98f6cbbc,Inbound,Shopzilla Related,Shopzila Premium Related,,602c75b5-8e88-4455-b8bc-21b1cd22d4ef,,08/08/2023 22:44,08/08/2023 22:45,08-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
f67c7463-63f6-447e-baf8-7e272aeeaf06,Inbound,Order Related,Installation/demo,Best,b8deb21b-deb6-45e2-a6aa-aea2de935e74,,08/08/2023 09:27,08/08/2023 09:31,08-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
b79cab0e-d46d-445d-8791-c7d2bcb13ec0,Inbound,Order Related,Delayed,,fa66310f-d830-4db9-9964-b6ce0d0ebdaf,,09/08/2023 11:01,09/08/2023 11:19,09-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
a95e81df-a03c-4743-b457-6c4cae623597,Inbound,Returns,Return request,Good job,95b2fba4-4b22-43b0-8b16-87612f1bf7a2,,08/08/2023 10:35,08/08/2023 10:40,08-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5dadf878-05c8-4799-ab59-c2ea5967164d,Inbound,Cancellation,Return cancellation,,4599253c-771a-4564-8a28-a263520cfbdf,,08/08/2023 17:12,08/08/2023 18:29,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
73cb2091-312d-4a94-a712-ef8ade9e3306,Inbound,Cancellation,Not Needed,,ffbcf7c8-7a6b-4332-999c-f1307fa82683,,08/08/2023 20:45,08/08/2023 20:49,08-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
0a78f9cd-b5e0-4a6e-977a-bc62d664816d,Inbound,Returns,Service Centres Related,,ab8600cc-8258-4391-848d-9f36740d2c10,,08/08/2023 21:24,08/08/2023 22:21,08-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
60bbdff7-cad9-48f6-88be-f69679ac89d1,Inbound,Product Queries,Product Specific Information,,49c06e44-1070-4911-a754-63a45550532c,,09/08/2023 09:35,09/08/2023 15:53,09-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,3
51c71230-3584-4006-bb23-58c7f93c0d22,Inbound,Returns,Reverse Pickup Enquiry,Nothing,2c7be257-5656-4203-8c84-9a483e9bb71e,,09/08/2023 18:17,09/08/2023 18:32,09-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
82a9f005-1b52-4e73-807d-773e43f6de5d,Inbound,Returns,Reverse Pickup Enquiry,,58c613d3-db5f-44da-82eb-a3be848d773e,,09/08/2023 20:00,09/08/2023 20:06,09-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
5d7a2d33-996d-4fb3-a47b-5a521b56cacc,Inbound,Returns,Reverse Pickup Enquiry,Exleent job,2093945d-5124-4311-9175-483e7d7704f6,,08/08/2023 12:39,08/08/2023 12:52,08-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
5b6a7e3a-8c38-4703-979a-a3587033de17,Inbound,Returns,Reverse Pickup Enquiry,,d773f60f-f223-4954-b1da-014c6ea6df60,,08/08/2023 15:18,08/08/2023 15:19,08-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
93a17f12-a539-47b4-8cce-509c28bc8039,Inbound,Order Related,Priority delivery,,e4ef583d-a8d3-4036-9bbd-afb9b1fb58d6,,08/08/2023 20:12,08/08/2023 20:53,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
022a5c7e-2be7-4cfa-b98f-b61962f80265,Outcall,Order Related,Installation/demo,Company ko pata   phone mine dikkat hai tabhi to apna dekra duro par     ka   one week ke replacement hai to   kare na ki   reptring kar   hai ,6613f4af-6067-4d7e-a044-e4b6dc6c87fa,,09/08/2023 11:22,09/08/2023 17:41,09-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
2a10f515-417d-4b34-a210-7fc827610a14,Inbound,Order Related,Order status enquiry,,fa94f5e0-a636-45c0-819d-eb51d26de897,03/08/2023 15:14,08/08/2023 08:35,08/08/2023 08:39,08-Aug-23,ALAPPUZHA,Furniture,13684,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
8c1e26f6-ee27-4b10-a354-d25d5b4b486d,Inbound,Returns,Reverse Pickup Enquiry,,fb2cefe0-18c6-445d-8dd5-49fedd8d3180,,08/08/2023 09:11,08/08/2023 14:27,08-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
9d551f65-74c5-4170-849b-e75969bc209c,Inbound,Product Queries,Product Specific Information,"I want add pin code in my billing address so that i can claim the bill in my office, but it was fairly rejected by customer care. Please help me out",de405e6c-928d-454d-b418-e48908dea1eb,,08/08/2023 09:27,08/08/2023 10:25,08-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
da73779e-f03d-43f9-97fe-59c3d2366990,Inbound,Order Related,Order status enquiry,Thank you so much for help Polite talking good work and talking  so good ???????? i am very happy ,d65232fc-b3f2-4d34-99c9-9db51068e156,,08/08/2023 13:06,08/08/2023 13:06,08-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
18fdeda7-8071-4c2b-a909-ed4d22a893f8,Inbound,Order Related,Installation/demo,Solf in my headphonesProblem in Boult audio,47d48109-9c8b-469b-a9c6-5c842fcfdb6d,,08/08/2023 13:47,08/08/2023 13:53,08-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,3
a513a79d-dd6f-45da-bb45-510a1d5b78ed,Inbound,Product Queries,Product Specific Information,I have a missing item from order and there is no option to raise queries fro missing item,52973a1d-50f9-4100-81d9-9a1b11438f23,,08/08/2023 19:51,09/08/2023 13:21,09-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,3
147b8f42-2086-4d6a-9a0d-28759491ee99,Inbound,Returns,Technician Visit,Communication good ,71cd1c0e-3d3e-4aec-90ae-fc302efb6a6d,,09/08/2023 14:53,09/08/2023 14:55,09-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
716a422f-f02c-4932-8fb0-d662bdb58366,Email,Order Related,Delayed,Please try to make delivery faster specially in RURAL areas. Because it is too slow and not every-time a person is available to pickup the products.,48aba3a8-de9f-4699-bdd7-6b727a6d4165,03/08/2023 16:53,09/08/2023 18:14,09/08/2023 18:16,09-Aug-23,AGRA,Books & General merchandise,298,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
6b92b6e9-e8aa-4eea-a56b-4131241cbcd4,Inbound,Returns,Return request,"I want to change my International number in my profile which I wrongly put while creating profile but agent couldn't able help to change,I am unable to receive any OTP message in my mobile.I want to change my mobile number to ",3c144abb-3749-4654-9a15-408adde8d08b,30/07/2023 21:07,09/08/2023 19:32,09/08/2023 20:15,09-Aug-23,EDAPPAL,LifeStyle,792,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,3
402fe01a-178f-4e55-8dc6-77e2df891826,Inbound,Order Related,Delayed,,e64560cd-0113-44c4-a77b-f751b659a227,04/08/2023 12:53,09/08/2023 14:15,09/08/2023 14:37,09-Aug-23,SURAT,Mobile,8499,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,3
1847ee2f-89eb-48d2-87f9-c87160855e4c,Inbound,Returns,Technician Visit,,cbd85a19-765f-4ff0-90a6-838ce6570c05,,08/08/2023 10:06,08/08/2023 10:08,08-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
6fcdac1a-723d-4037-83e1-185e46a498d0,Inbound,Shopzilla Related,General Enquiry,,fe84ec43-52cc-4c23-be67-9abff493cbd7,,08/08/2023 12:26,08/08/2023 17:11,08-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6b33565a-afea-4a1d-a23f-c402d72207af,Inbound,Returns,Reverse Pickup Enquiry,Kindly do problem solve early.,e35fc211-5a1e-46ea-8309-3d85309aba11,,08/08/2023 12:50,08/08/2023 13:15,08-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
39492519-7908-4237-a67e-5c9198b0dd7d,Inbound,Returns,Service Centres Related,,27d2671a-d5e2-4304-b2c1-cb068224d872,,08/08/2023 13:32,08/08/2023 13:35,08-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,5
305cf101-ef4c-40e7-9b1d-7eea39c7dc92,Inbound,Returns,Reverse Pickup Enquiry,,7934705f-4b8d-4bd3-95f7-8713cc4a811e,,08/08/2023 14:26,08/08/2023 14:32,08-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
0e998001-131f-4d9c-bfc6-039a7aaa356c,Inbound,Returns,Reverse Pickup Enquiry,,4d6a8189-ad9e-493e-9bee-bec74a3bdec9,,08/08/2023 21:30,08/08/2023 21:30,08-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
6c232eab-da58-45a7-9c43-1ee3b204e7c7,Inbound,Returns,Reverse Pickup Enquiry,,f8b0886c-fed7-4d89-84fb-b755badf7edd,,09/08/2023 10:46,09/08/2023 18:12,09-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,3
8acabebd-9122-4390-9e17-9dab64ebc598,Inbound,Returns,Return request,,62eb795c-5272-4221-9580-9f1785c32cd9,,09/08/2023 13:22,09/08/2023 13:48,09-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
5a59c338-1f3c-4392-9581-5d045b63e4b0,Inbound,Returns,Service Centres Related,,cf24554e-37a4-4f36-9366-05396ec13b26,,09/08/2023 13:50,09/08/2023 14:03,09-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b99887f8-1ba0-4d4d-abbb-02d6b8cf9f83,Inbound,Order Related,Installation/demo,NO,f4ac2363-ae10-4581-bebc-de61beb7a9d0,18/07/2023 21:49,06/08/2023 18:35,09/08/2023 12:10,09-Aug-23,MEERUT,Electronics,29999,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,1
6d233795-4cbf-48fb-9b67-ee15d4d1e196,Inbound,Returns,Exchange / Replacement,,5fd213e4-f74e-4626-8e12-6f5cbbfa6152,,08/08/2023 19:59,09/08/2023 00:00,09-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
4895f37c-1d2c-45e3-b85c-7dca9f0e2987,Inbound,Returns,Wrong,,518cec2e-c8e8-4560-978f-8c8010b0b668,,08/08/2023 21:06,08/08/2023 21:07,08-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
f2c603cf-3965-45d2-86d0-b5978487920e,Inbound,Returns,Reverse Pickup Enquiry,,ed6b69c4-abdc-407b-8765-47ece1d3ea7d,,09/08/2023 15:05,09/08/2023 15:15,09-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
9f23da57-cfda-452b-9263-8d07301e40d7,Email,Order Related,Installation/demo,,e607f1ee-e3b5-48cd-888c-eb1b0049b3ef,,09/08/2023 17:28,09/08/2023 17:30,09-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
fafa332a-1216-4e59-acbc-dfb05022632b,Outcall,Returns,Reverse Pickup Enquiry,The product delivered is defective and it cannot be returned/replaced even after talking to the customer executive.,7978176d-8cd7-4d60-9355-4da22f1eaf98,,09/08/2023 19:33,09/08/2023 19:37,09-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
7491a986-337a-454e-a889-8778e5585b6b,Inbound,Returns,Reverse Pickup Enquiry,,919a2bd3-975e-4383-a71d-016e42cbf196,29/07/2023 20:44,06/08/2023 20:50,08/08/2023 19:08,08-Aug-23,NAVI MUMBAI,LifeStyle,581,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,2
3c8c3731-40fb-4184-becd-4f975c0fa4ec,Email,Refund Related,Refund Enquiry,,af2c3d16-b349-4366-8fd9-b9c22c1ca3f3,,08/08/2023 14:04,08/08/2023 14:27,08-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
37846be4-09d9-4c5f-8d28-c4ac04878646,Inbound,Returns,Reverse Pickup Enquiry,,b9f3bcc9-85de-405b-b887-0ce63834a90e,,09/08/2023 16:44,09/08/2023 16:47,09-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2aa9f791-d5fc-43fd-9ae7-31852dbf605b,Inbound,Returns,Return request,Costomer service good,fd3a9578-682d-40a5-a614-cc091d2bfa3e,25/07/2023 08:19,09/08/2023 16:49,09/08/2023 16:51,09-Aug-23,RAIPUR,Electronics,1709,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
34da88f6-de40-473e-aced-27f93396739e,Inbound,Cancellation,Not Needed,,278b1cd6-4d46-4de9-b99e-b97a61a5e823,,08/08/2023 11:53,08/08/2023 11:57,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
819168e1-cdb7-4527-a96a-ba083b743ecf,Inbound,Returns,Reverse Pickup Enquiry,,e98862f5-e14e-4983-979b-091548860a1e,,08/08/2023 16:51,08/08/2023 17:00,08-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
84cbf182-4a07-471b-8cc3-0231c8a5f654,Inbound,Refund Related,Refund Related Issues,,8dd42a21-a90d-40fc-98d2-55edb698d7fa,,08/08/2023 18:46,08/08/2023 18:47,08-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
b59a36e8-94ed-480b-beea-da6f1a8b3518,Inbound,Returns,Damaged,,d4ea875c-ceef-45bf-bcd5-59714cba8c86,,09/08/2023 12:14,09/08/2023 17:16,09-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
e899c9ca-bd44-4099-a4bf-39b9b173ee7c,Inbound,Refund Related,Refund Enquiry,Why seller cancelled after payment is displayed either on our app or in your customer care support executive s platform.,224ddbbc-fb65-4c16-b5c3-da70e7bbfadf,,09/08/2023 22:04,09/08/2023 22:05,09-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8da7cfec-2783-4923-abe3-c175a5db5d79,Outcall,Payments related,Wallet related,EMI OFFER IS NOT GOOD SERVICE PAY ISTARA BILL OF BANK ,ede6b8d9-7646-4076-a0fc-65076e1dfce0,01/05/2023 14:28,08/08/2023 00:29,08/08/2023 01:31,08-Aug-23,ROURKELA,Home Appliences,17390,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
8378ce99-cca9-4c4a-aa74-138e9fbec10b,Inbound,Order Related,Installation/demo,,1e644fb5-f73d-472c-b096-05b5ef03b7b7,,08/08/2023 09:36,08/08/2023 09:46,08-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
ee7bf545-55cf-4eca-8cbd-96d367b077ed,Inbound,Returns,Missing,,a5db67f9-4aef-49b6-b0a6-efa5e624cf90,,08/08/2023 13:06,08/08/2023 13:15,08-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
74b3b4a2-7c90-48af-abde-ebad9f09675c,Inbound,Order Related,Installation/demo,Very good ??,c92de5c6-c8c3-478d-b531-6a2f22d2dfc4,,08/08/2023 14:27,08/08/2023 14:28,08-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
37b9a467-7678-4c55-8797-e345af571427,Inbound,Offers & Cashback,Other Cashback,Very nice ?? ,3875b8c3-e21d-4ba3-a806-3641fa118147,,08/08/2023 19:40,08/08/2023 20:04,08-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
cefc1ce9-a735-4f4a-a670-173216492a85,Inbound,Product Queries,Product Specific Information,,ec37f832-f73a-47b0-adfe-e5a4980f339d,,08/08/2023 22:51,08/08/2023 22:52,08-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
18c19c4b-42eb-492e-bf97-687678121acf,Inbound,Returns,Fraudulent User,,11b4eeb5-247e-4912-bfb3-9f5b59ece698,,09/08/2023 18:04,09/08/2023 20:01,09-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
86e09cdd-f98c-4fee-a7f5-33c63e37b639,Inbound,Returns,Fraudulent User,,3173d18f-bd71-4264-9414-054901b65bd6,04/08/2023 07:09,07/08/2023 18:41,08/08/2023 07:42,08-Aug-23,SHAHJAHANPUR,Books & General merchandise,126,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
230bfc16-9e0a-4a9b-9b13-1b46f89b36c5,Inbound,Order Related,Delayed,Thanks ,81b86c91-b910-45f1-9953-f0638e3722ef,29/07/2023 21:16,09/08/2023 18:37,09/08/2023 18:38,09-Aug-23,PURNIA,LifeStyle,214,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
5e02479b-d9e9-4e91-82c0-771914776d96,Inbound,Returns,Fraudulent User,,8532fd43-392e-465c-b67f-86b5a917f8d2,06/08/2023 21:58,08/08/2023 11:59,08/08/2023 12:00,08-Aug-23,GUWAHATI,Books & General merchandise,49,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3469e342-7399-4793-8c4a-d8969ba72deb,Inbound,Order Related,Delayed,Thank you for your support ,30105ce7-aed1-4714-bcd4-1f62df2df0d6,,08/08/2023 12:54,08/08/2023 13:41,08-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
4652d35c-bfff-4129-84e4-e6958938a0fb,Inbound,Order Related,Installation/demo,,4f9b0b87-22f9-4205-b470-4b625f5799ce,,08/08/2023 17:05,08/08/2023 17:42,08-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b3c29ac5-7afd-4f99-a52d-ca246764b286,Inbound,Returns,Reverse Pickup Enquiry,Resolution should be more swift,0ffdd362-6930-40a4-ba6a-eee68d44086e,,08/08/2023 20:37,08/08/2023 20:42,08-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
053a6e8c-c0f9-4a76-946c-02eaf26baa29,Inbound,Returns,Damaged,Nothing ,787a41ad-1e85-44bb-949c-b61386dc04b8,,09/08/2023 17:57,09/08/2023 18:01,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
2f19a6e6-9b2e-47da-92a3-89aaae4c6196,Inbound,Returns,Return request,,3059bcae-ebc9-4434-9f32-55082b7a1a1d,,09/08/2023 21:12,09/08/2023 21:16,09-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
d6d8af48-3ae9-48e8-b0aa-b7b5c3106e8c,Inbound,Order Related,Installation/demo,,a4b10030-75e9-415a-98eb-87a319abae18,03/08/2023 22:12,08/08/2023 10:20,08/08/2023 13:54,08-Aug-23,LUCKNOW,Home Appliences,25990,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
d0453cdc-12b2-4d01-966b-5f74f38a918a,Inbound,Order Related,Order status enquiry,,c29dfd92-d395-4476-b007-39502f78cbc1,,08/08/2023 22:23,08/08/2023 22:33,08-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
92281465-8ee7-4b9e-9957-ea4dedd6b7d6,Inbound,Returns,Reverse Pickup Enquiry,,c6eb3704-ef31-4eb6-9962-cc2bfc4b473c,,09/08/2023 16:33,09/08/2023 16:36,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
e76520c7-d04e-458b-9a47-2c375d8d9099,Inbound,Payments related,Payment related Queries,,c653c705-88fe-4dfc-bae0-37a8f3ef9792,,09/08/2023 17:16,09/08/2023 17:51,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
53ef012d-0ec3-4e2b-8fb7-82394411bda5,Outcall,Returns,Return request,,b223b477-c128-4b23-95d1-5c3aaf2cef7f,02/08/2023 09:21,08/08/2023 11:05,08/08/2023 11:06,08-Aug-23,Barkatha,Electronics,799,196,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
e59e4d90-5aad-4877-b9f1-528ed42a7b53,Inbound,Order Related,Order status enquiry,,2b8f8ffe-3502-4459-bdb9-499cf5dd6892,07/08/2023 16:47,08/08/2023 18:34,08/08/2023 18:34,08-Aug-23,SRI GANGANAGAR,Mobile,43999,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
88e7a498-862a-4e57-a886-ba6cd041c41d,Inbound,Order Related,Delayed,Bed ,64dd421e-db41-44f7-9cf3-0f89c66c3cc0,04/08/2023 17:29,09/08/2023 22:31,09/08/2023 22:35,09-Aug-23,KARNAL,Home Appliences,31999,,Walter Decker,Madison Kim,John Smith,>90,Morning,3
21bfc83e-4536-4cf7-9391-d30019ddb4eb,Outcall,Returns,Reverse Pickup Enquiry,,c422ed76-d614-437d-b273-8ff4740962e9,,08/08/2023 08:09,08/08/2023 08:13,08-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,2
5e697214-e229-4f1c-bff2-07574a704941,Inbound,Payments related,Wallet related,Very nice ,766eebb1-4bfe-40aa-b21b-420ad9825a45,,08/08/2023 19:14,08/08/2023 19:18,08-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
440be9df-c23e-4192-9bcf-41364fa87b7c,Inbound,Payments related,Payment related Queries,"As payment was done from ourside, ordering should be easy, soft. Why order is getting pending or canceled? ",86b17eec-2b0c-45e7-8cdd-6747c032e213,,09/08/2023 10:43,09/08/2023 17:47,09-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
4a2adde5-f054-42cd-a515-b34f900aa914,Inbound,Returns,Reverse Pickup Enquiry,,e1041918-2b31-49ae-90d3-301096227dd6,,09/08/2023 14:19,09/08/2023 17:06,09-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
a870860f-cbb6-4345-b31e-84e0d2491366,Inbound,Returns,Reverse Pickup Enquiry,Ok,657f8900-8a66-4d5f-8f95-1f8871fd3a0e,,09/08/2023 14:26,09/08/2023 14:28,09-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
8272e247-9586-4ca3-a91c-6b374606aa53,Inbound,Order Related,Priority delivery,,69762e66-7e00-48d9-9a89-f50ba32929ff,,09/08/2023 23:23,09/08/2023 23:25,09-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
de704420-36dc-4bc3-a7fd-e0e806e1272e,Inbound,Order Related,Delayed,,a5b88cbe-50cf-4ab4-8bab-03a12fbb699e,01/08/2023 13:37,08/08/2023 16:11,08/08/2023 23:11,08-Aug-23,HYDERABAD,Mobile,28700,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,1
c648452f-8244-4da3-bc02-dd81e3614142,Outcall,Returns,Return request,It should not take even delivery charges ,5bef54e4-bf6e-4edf-b509-cb5898506133,05/08/2023 11:12,08/08/2023 00:24,08/08/2023 00:29,08-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,358,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
5e1cb820-0d7c-46b8-8afa-cf6ed3fe55b5,Inbound,Order Related,Order status enquiry,,e4a10f12-2afb-4ef1-9494-d669d1d85228,,09/08/2023 13:11,09/08/2023 13:30,09-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
3c8394b0-dd80-4fe1-a04e-dc532431b04f,Inbound,Returns,Reverse Pickup Enquiry,,f9999684-e5fb-4605-8138-925f79f8abe4,,08/08/2023 18:51,08/08/2023 19:01,08-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,1
4d472a2d-704c-4c35-ac6d-cb92b2a0e022,Inbound,Returns,Reverse Pickup Enquiry,,26eabef4-ee1b-4b39-9177-39e86bcaf13b,,09/08/2023 12:23,09/08/2023 12:28,09-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
e4d2fc3c-4b21-4a90-8adc-041a7bef55f2,Inbound,Returns,Missing,,a7de9c5c-d4b3-461f-ac41-156b898791c6,,09/08/2023 21:48,09/08/2023 21:51,09-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
9ba73284-7337-438b-9f91-2557884ee217,Inbound,Order Related,Invoice request,Super,124fb4b6-a5b0-4f31-a63c-bfc59d008cc6,,09/08/2023 20:52,09/08/2023 21:23,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
ab1b7789-9f2e-4d09-94ef-a91e95e75e3a,Inbound,Order Related,Delayed,,c1e04429-efd5-49e7-866c-da9ebc222501,25/07/2023 16:13,07/08/2023 23:20,08/08/2023 12:28,08-Aug-23,SAMASTIPUR,Mobile,12499,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
728a811f-70e9-4fd4-bcf2-24165f3b6c3d,Inbound,Payments related,PayLater related,Good customer support ,2df4d8c4-d5a4-42fa-adc1-a134d74d01b9,,09/08/2023 11:49,09/08/2023 11:54,09-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
ace5a016-a169-454a-a0fd-a404d3b72eb0,Inbound,Returns,Reverse Pickup Enquiry,,f061c8c4-e0f2-4ab0-9700-521d81637b39,23/07/2023 22:42,07/08/2023 18:23,08/08/2023 17:18,08-Aug-23,BHARUCH,Home Appliences,330,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
c454f196-df9d-4680-9fe2-9769d681acbd,Inbound,Returns,Service Centres Related,,5ff880eb-c762-42ad-b5c2-4cbfd83cd46b,12/10/2022 16:34,08/08/2023 15:44,08/08/2023 18:40,08-Aug-23,GOLA GOKARANNATH,Electronics,449,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
2d561ae9-6a75-4ab7-8891-b429de220941,Inbound,Refund Related,Refund Enquiry,,fd42d1b1-90b2-4568-99c9-ca360a0c6eae,,09/08/2023 16:46,09/08/2023 21:08,09-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
17d03058-96c9-46fa-9e58-b684fc79b7f8,Inbound,Order Related,Delayed,,1f3e1cb5-8bf6-421b-ae4d-9b63ce968571,,09/08/2023 16:56,09/08/2023 18:36,09-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
adab8fc2-f6dd-47ab-b65b-ed41adb5d497,Inbound,Returns,Return request,,1d5ef7fa-0879-48ce-aa13-fa90c38baf67,,09/08/2023 20:13,09/08/2023 20:18,09-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ea91fd1b-a83e-44dc-8047-4905fe18fba1,Inbound,Product Queries,Product Specific Information,,2768dfb0-a8c0-4822-8205-74c49a1826bd,,09/08/2023 20:51,09/08/2023 21:04,09-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
a8d6c5ba-aa99-4184-939d-773482f3a40d,Inbound,Order Related,Delayed,"I am not received the order that makes me to contact your customer care,so I would like to say please try to avoid such cases...",e88315ce-f833-47af-ae91-52c19ec196dd,26/07/2023 15:06,08/08/2023 09:56,08/08/2023 13:34,08-Aug-23,HYDERABAD,LifeStyle,399,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
a136b8e0-8552-4b33-9d50-e65214770083,Email,Order Related,Delayed,,8bae6b6e-8ebb-4663-b3b2-8ad6ff087b71,25/07/2023 07:44,09/08/2023 19:00,09/08/2023 19:01,09-Aug-23,NAGPUR,Home,355,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
10f43085-9e01-425d-afdd-4639efe28eef,Inbound,Returns,Return request,Good person,89a20722-6aef-4d30-aab1-68dee10cefae,,08/08/2023 07:50,08/08/2023 08:00,08-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
45280f10-5e1b-40ce-b8b2-c954f090afc7,Outcall,Returns,Reverse Pickup Enquiry,,411dc17d-b2af-44e6-80b8-2aa9ff3e13ac,,09/08/2023 15:08,09/08/2023 15:25,09-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8da19239-ae98-4879-ba87-280933c04e37,Inbound,Returns,Wrong,,4e6a4b2b-6fab-42ba-ba09-a23d8b35d643,02/08/2023 15:43,08/08/2023 10:37,08/08/2023 10:43,08-Aug-23,PATNA,Electronics,799,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
679c6883-4e8b-49a3-bd24-2fd160b93337,Email,Returns,Reverse Pickup Enquiry,,c02a7300-6e23-47d0-8ed9-b761d44d0ad8,03/08/2023 15:07,08/08/2023 00:44,08/08/2023 00:44,08-Aug-23,ALLAHABAD,Books & General merchandise,266,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
56513b0f-82be-4216-bc7a-0d63d8752fcf,Inbound,Returns,Fraudulent User,,c113ae5d-3bb5-4dc7-9b9a-14dc099f2577,03/08/2023 12:17,07/08/2023 11:07,08/08/2023 03:26,08-Aug-23,KISHANGANJ,Books & General merchandise,323,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
0275f01b-8fb0-40e7-82dc-be532065af3c,Inbound,Returns,Reverse Pickup Enquiry,,e0ec458a-27ba-405c-816b-f57b0973e248,,08/08/2023 13:04,08/08/2023 13:08,08-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
fc473844-6643-4625-b09a-78b263ea13f3,Inbound,Product Queries,Product Specific Information,Refund money,764ac8fa-eea1-4d53-8c4c-94a65ada9168,,08/08/2023 17:03,08/08/2023 17:28,08-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,2
7f5d5c9e-766a-46a3-8686-c5fe60a04381,Inbound,Returns,Return request,,fcad4a5a-b5cd-4aec-ac4b-22d29e79c08b,,08/08/2023 19:48,08/08/2023 19:51,08-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
df220f70-0324-413b-827b-97840c78c664,Inbound,Returns,Reverse Pickup Enquiry,,e4c84a70-c821-4f7b-bb8a-76cfb9fcbcf0,,09/08/2023 16:04,09/08/2023 16:05,09-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
c262f365-0295-4685-9666-ff5c3e37613a,Email,Order Related,Installation/demo,Thanks?,78993b6b-a73b-4471-956d-2f27a607bad3,,09/08/2023 16:50,09/08/2023 17:10,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,1
dbe98433-1217-40e2-99e3-c3e3c93939ad,Inbound,Returns,Reverse Pickup Enquiry,,b5fd9b42-f3b4-4fab-a2dc-e03173a2dddd,05/07/2023 08:48,09/08/2023 22:16,09/08/2023 22:30,09-Aug-23,GURGAON,Home,1275,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
6de3a899-6ade-4e38-a2aa-a66d54a0a43d,Outcall,Returns,Return request,,4e3899f6-313c-473c-a2f4-3c29e9a3d38d,24/07/2023 09:34,09/08/2023 13:02,09/08/2023 13:09,09-Aug-23,GADCHIROLI,Electronics,899,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
3d0c886d-3aa8-4007-a672-ce3211be793b,Inbound,Feedback,UnProfessional Behaviour,,cd85697f-33f2-4990-b3c1-87c4430b9881,,08/08/2023 13:45,08/08/2023 13:45,08-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ff4f4fa7-1ab6-41e1-867e-ee50838a9931,Inbound,Order Related,Delayed,,017dcd9b-1406-4dbf-95c3-e9e885c7b9e5,11/07/2023 18:01,08/08/2023 18:33,08/08/2023 19:26,08-Aug-23,BARABANKI,Home Appliences,25790,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,3
a665dba0-fbae-45fe-a62d-8ef0dffe9c0e,Inbound,Returns,Wrong,Suraj is a good listener his behavior also polite and good overall happy with his service ,2fa15382-51b2-4d07-8f2b-ddf3d5b0d2e0,02/08/2023 14:08,08/08/2023 12:29,08/08/2023 12:43,08-Aug-23,ALIPORE,LifeStyle,699,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b22dc270-2b08-432a-a941-d1fcdbb9072b,Inbound,Returns,Service Centres Related,Pls make customer suppective ,33e7407c-7e12-4240-b3b6-856a3343b5ce,06/08/2023 08:55,08/08/2023 10:53,08/08/2023 13:26,08-Aug-23,BHUBANESWAR,Electronics,1049,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a9202cf7-8c41-46f8-9217-eb9ec67593a5,Inbound,Order Related,Order status enquiry,,dc31521c-d996-4948-8f53-a263395268df,,08/08/2023 14:32,08/08/2023 14:42,08-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
cb1d97d0-81ff-4bb7-abac-c34e6903ff9c,Inbound,Shopzilla Related,General Enquiry,,ba218575-0db3-4dba-b399-14e7ea4d278f,,08/08/2023 16:34,08/08/2023 16:38,08-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
1de2f06f-db6c-405f-9606-9fbc46dc0381,Inbound,Order Related,Order status enquiry,,5052d913-dc74-4577-ad85-93ec744bbad4,,08/08/2023 17:57,08/08/2023 18:00,08-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
704cb6c7-61cc-4627-a106-f5dd973a2854,Inbound,Order Related,Installation/demo,,7ab52a25-2f5a-4cf4-9145-7c95d4474fa3,,09/08/2023 10:40,09/08/2023 11:48,09-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
ec9f5ea4-0823-423c-91a2-406d1ff6f314,Outcall,Order Related,Installation/demo,,11f5def0-aeb1-4eb9-adbf-e8440ee93329,,09/08/2023 18:20,09/08/2023 19:30,09-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
59ec6293-c441-4840-ad9b-0771e28718b3,Inbound,Payments related,Online Payment Issues,I have paid all my dues . But still now pay later not working .Otherwise othershopping experience is excellent.,51cdefa9-e0b3-4640-8604-f1c8d2f4884a,,07/08/2023 23:06,08/08/2023 07:16,08-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
07e71798-5233-48ab-bf30-9132651bd26e,Inbound,Order Related,Order status enquiry,,adb1879a-b051-4f21-9cad-3de43ea668a7,22/07/2023 13:05,09/08/2023 06:26,09/08/2023 11:30,09-Aug-23,AURAIYA,Books & General merchandise,2198,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,4
ccd77cfe-0a91-4918-99ef-d9e9a6114de6,Inbound,Returns,Return request,,b4e5996b-2563-45ed-aae9-692d7e4fce40,29/07/2023 11:18,07/08/2023 14:28,08/08/2023 18:12,08-Aug-23,NEW DELHI,Electronics,1499,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
570d4291-9133-49fd-88e2-a0c8f301584b,Inbound,Cancellation,Not Needed,My problem not resolved,67cb726d-b60e-45e5-8081-3eb1c59bf71b,30/07/2023 11:07,09/08/2023 13:35,09/08/2023 16:16,09-Aug-23,GANAPAVARAM,Books & General merchandise,679,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,2
d8c6fe81-1cf7-4b2f-9995-304155ee790d,Inbound,Order Related,Delayed,,2238b605-f79a-43a6-bdf5-0bc3982c09d4,04/08/2023 23:04,08/08/2023 13:50,08/08/2023 14:01,08-Aug-23,NEW DELHI,Electronics,58990,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
31889379-77b4-40ed-8db3-692134973c01,Inbound,Returns,Fraudulent User,,93374904-9bae-4d31-8740-c945d4876753,,09/08/2023 12:52,09/08/2023 12:56,09-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
9f9aa302-0395-4994-8158-cb458bb5e6ca,Inbound,Payments related,Online Payment Issues,,e1b26005-99f5-4c89-9ef7-925bd840f5b0,,08/08/2023 12:49,08/08/2023 12:50,08-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
9020bcbd-960f-454e-9d2c-f0974e4a0ca4,Inbound,Refund Related,Refund Enquiry,Very poor will complain,d39153f5-cdbd-42d9-a342-7ec598198428,,08/08/2023 21:53,08/08/2023 22:52,08-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
a9bb4472-a109-4447-bfaa-617cbeed0154,Inbound,Returns,Reverse Pickup Enquiry,,7753c20a-1520-4fc8-96eb-4b2d79a582bd,,09/08/2023 18:21,09/08/2023 19:12,09-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
f12b312d-0cb0-4315-a72e-e3a5ad296894,Inbound,Order Related,Order status enquiry,Bad behavior,b415adb7-ea4b-421f-baab-67134ba11602,05/08/2023 20:07,08/08/2023 21:16,08/08/2023 21:17,08-Aug-23,WEST DINAJPUR,Mobile,32999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
dd8ed820-d3d3-4c75-b74a-aada065ac72d,Inbound,Returns,Reverse Pickup Enquiry,Very good person when I talk him. And he will fully help me. ,1cfa5416-ee17-4f53-b8bd-f8b7c52f359a,01/08/2023 23:09,06/08/2023 17:05,08/08/2023 03:16,08-Aug-23,KHATIMA,Electronics,649,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
426fed0a-2c1d-4f83-90a0-db69b88d187d,Outcall,Shopzilla Related,Signup Issues,,87277376-5c18-46c3-94ea-0f4904099e9a,,08/08/2023 00:17,08/08/2023 00:17,08-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
476304df-1eef-4984-a092-a36f9d5ed531,Inbound,Returns,Reverse Pickup Enquiry,,66b745c2-48be-4c51-bccf-5b69dcc7504a,,08/08/2023 09:44,08/08/2023 20:09,08-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
72d71fbf-db78-4ca7-a9da-380666e882a3,Outcall,Returns,Reverse Pickup Enquiry,,916cc605-4d1b-431c-8c0c-2c771cfcbc13,,08/08/2023 17:03,08/08/2023 17:54,08-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,1
b3292f7e-2552-4aa5-a2d8-1308500eecd2,Inbound,Order Related,Installation/demo,,4894ad92-81b4-4c8d-830b-ee2e287e4ca1,,08/08/2023 22:15,09/08/2023 07:05,09-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
44f268b7-a037-40d6-b9ed-1870fef6d0f4,Inbound,Order Related,Invoice request,,961f8b21-4754-4764-801e-2e586ddfaee7,,09/08/2023 15:32,09/08/2023 15:53,09-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
628f9644-ad56-45e2-b0ac-d00b841d29fd,Email,Refund Related,Refund Enquiry,,ccfd32b7-d79f-4b59-a9df-42781d299d5a,,09/08/2023 17:12,09/08/2023 19:00,09-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
2cb8bbb3-7a9c-4fe6-8b0b-27ad68b45770,Inbound,Order Related,Invoice request,,0fe41dce-a730-4df9-b067-2d8a88283eae,,09/08/2023 18:25,09/08/2023 18:28,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
18b19d23-fef2-4aaf-ac7f-33d7d458fe64,Inbound,Returns,Reverse Pickup Enquiry,,f2d9520f-a180-4311-a797-1915cfb66517,25/07/2023 07:03,06/08/2023 07:50,09/08/2023 15:35,09-Aug-23,JALALPUR,Books & General merchandise,1439,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
b86acb88-d929-4545-9e35-a8c41f2eb708,Inbound,Returns,Missing,,9c99117c-7fca-4d7c-9c64-a02e94ea1537,06/08/2023 15:14,09/08/2023 11:42,09/08/2023 21:20,09-Aug-23,KOLKATA,Electronics,799,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
74f3fd43-d734-4221-bd76-0b06d89f0761,Inbound,Returns,Service Centres Related,,4f3df97d-cd55-49e4-9413-890f7c5acdf6,,08/08/2023 08:07,08/08/2023 09:26,08-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
cc8937b7-803a-4cd6-ae65-8c938c7d4ba1,Inbound,Returns,Return request,Everything is fine sir No commentsThank you ,66fa6e8e-b525-4e25-878f-47a249fd52b0,,08/08/2023 09:05,08/08/2023 09:10,08-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
8a682ac7-1639-4474-a330-2179930b94a4,Inbound,Returns,Service Centres Related,,d3ecfa60-9379-4dad-8605-aa1b4c8b3af9,,08/08/2023 16:40,08/08/2023 16:43,08-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
79e67eb6-11d4-4f55-b1c0-4ab55d22efb8,Inbound,Product Queries,Product Specific Information,,59220050-a332-4e92-98f6-70fe8d5a7b21,,08/08/2023 20:44,08/08/2023 20:46,08-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
130456af-5cd5-4402-8695-714290d6d933,Inbound,Returns,Reverse Pickup Enquiry,Fraud ,6b0b9b4b-aaa8-47e2-9d3d-3e8244a975de,,09/08/2023 17:02,09/08/2023 18:03,09-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,1
472d3220-a5a4-464d-8a64-e5d1bfd0da00,Outcall,Feedback,UnProfessional Behaviour,,ae539223-8b43-4fdb-a6d5-c4bf65fb1b88,,09/08/2023 18:50,09/08/2023 18:56,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
2209a7c8-498e-41b9-9224-4113d7702924,Inbound,Returns,Reverse Pickup Enquiry,I am very happy for speech experience ,09c271a1-0605-4b70-97bf-4952884bf25e,,09/08/2023 21:56,09/08/2023 21:59,09-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
58c0a282-22c5-4676-9496-e20b0cc3a6b4,Inbound,Returns,Reverse Pickup Enquiry,I am Shopzilla customer since day one from the Shopzilla started sales in  . Please identify fake product sellers in the Shopzilla and take action towards them . It's not about money it's all about we trust Shopzilla from years .   ,96ca1817-0ed1-4c9f-b662-41110b9da81b,,08/08/2023 12:40,08/08/2023 12:53,08-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
53f69568-cd4e-4fca-a478-412d5756423d,Inbound,Order Related,Delayed,,8a5c5c60-8761-4655-b927-61e340f8250f,,08/08/2023 19:20,08/08/2023 19:22,08-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
075673f6-97eb-46b7-8786-2f40537c958e,Inbound,Order Related,Invoice request,,4326f0fa-b580-4896-b930-72952a292380,,08/08/2023 22:56,08/08/2023 22:57,08-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
81f70e91-47d2-4fa7-b9c6-0f18b40abe00,Outcall,Returns,Reverse Pickup Enquiry,Use product ,c002d592-0faa-4fdd-bb15-96b1754b3d74,,09/08/2023 16:09,09/08/2023 16:44,09-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
585ab166-a604-4085-a583-540d272b4aef,Inbound,Refund Related,Refund Related Issues,Needs to resolve the issue on real time.,42f829f3-150a-46d4-a109-2fd1963d393f,,07/08/2023 19:25,08/08/2023 08:17,08-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
530affbe-5037-4b07-8d68-14b9ee57f47e,Inbound,Returns,Reverse Pickup Enquiry,,13af9ceb-eba5-4d22-80f9-df67982d0101,22/01/2023 22:28,09/08/2023 23:08,09/08/2023 23:11,09-Aug-23,FARIDABAD,LifeStyle,2349,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
d23fed3d-4adc-48c6-89f8-2bfb51083111,Outcall,Returns,Return request,,78762c5e-7a6c-47e6-b171-a80a9b4c4f4e,30/07/2023 23:11,06/08/2023 11:44,08/08/2023 16:56,08-Aug-23,LUCKNOW,Home,219,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b63b9a20-20b7-4761-82c3-e661a1d13a84,Inbound,Returns,Reverse Pickup Enquiry,,d7fb223a-a5c2-4dd0-9c24-ce9d2b185709,,08/08/2023 20:10,08/08/2023 20:11,08-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
c6c8cbdb-24e0-4f92-a04e-83c9ca15527c,Inbound,Order Related,Customer Requested Modifications,,78b37fea-1641-4322-ac84-f032c40ecf46,,09/08/2023 17:02,09/08/2023 17:09,09-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
112f53ff-943c-44c9-9dc9-563634c7a869,Inbound,Order Related,Installation/demo,Good work ,777a3861-7ca6-4a30-8d10-da94e91bf7a6,,09/08/2023 08:01,09/08/2023 12:38,09-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cb03da8f-b23d-43d6-8d42-4ca7c06e19c8,Inbound,Returns,Reverse Pickup Enquiry,,c2ec5b38-adaf-4d7c-bb59-c5517981c298,,09/08/2023 23:16,09/08/2023 23:19,09-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
4da3651b-b302-4178-aeea-f41bee3f5f1a,Inbound,Returns,Wrong,,7f0a3bf0-1e5f-4735-914e-4a8d40e0f651,28/07/2023 19:04,09/08/2023 16:25,09/08/2023 18:25,09-Aug-23,BHARATPUR,LifeStyle,1399,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
9e942208-b483-4340-a48d-23c910209c69,Inbound,Returns,Reverse Pickup Enquiry,Issue solve by customer care thank you Shopzilla ,5ed2dc0b-c90a-4bca-83ea-c64f0b02ad38,,08/08/2023 19:33,08/08/2023 19:36,08-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
7ce6a113-76a5-495a-91bb-f574545660a8,Inbound,Feedback,UnProfessional Behaviour,,a4dc2c49-5e5e-4b56-a0cf-73153f41af12,02/06/2023 01:17,08/08/2023 10:43,08/08/2023 10:49,08-Aug-23,SAHARSA,Books & General merchandise,61,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
13033949-ed98-4363-bb1b-2be113966674,Inbound,Offers & Cashback,Affiliate Offers,Do not sell products with poor service ,92929969-f237-4427-99ec-75a1723245dd,08/07/2023 12:19,08/08/2023 18:26,08/08/2023 18:33,08-Aug-23,,Home Appliences,34990,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,1
a5cdb80d-c93d-4782-bbc3-112eae2443b7,Inbound,Returns,Return request,,929e035a-2933-447b-9f88-df228365ed23,,08/08/2023 11:04,08/08/2023 11:13,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
158ee4a6-85d3-4e8a-8f5b-be6e7e51328e,Inbound,Returns,Reverse Pickup Enquiry,,6ce8efc3-7369-4ebd-b6c8-f78310be0e6b,,08/08/2023 23:18,09/08/2023 19:19,09-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
814ab56b-98ec-45b7-bcf4-1aa59dce4ef2,Inbound,Returns,Missing,,18a6a700-4193-4424-a5a1-d1c80ce2f3d7,,08/08/2023 23:36,09/08/2023 12:21,09-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
48984986-c7c8-4282-8117-6d8a0cc10519,Inbound,Order Related,Installation/demo,,150c3391-78c2-4419-b13e-054cffe8e31d,,09/08/2023 12:29,09/08/2023 12:31,09-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
aa479194-0959-43d6-bf34-f556ce703f19,Inbound,Returns,Reverse Pickup Enquiry,,74659008-547d-4d8f-99c3-29e7bec09f02,,09/08/2023 13:00,09/08/2023 13:44,09-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
f9992448-7943-4e09-ae25-e9a96cdad756,Email,Returns,Reverse Pickup Enquiry,Good,acc68a72-618d-4fc8-9224-746701c0c7c6,,09/08/2023 13:17,09/08/2023 15:33,09-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b19767a2-61c1-437e-a482-a4cf37cf2eca,Inbound,Returns,Reverse Pickup Enquiry,,98e454d8-17dd-43bf-9697-d88a1db07e12,,09/08/2023 17:45,09/08/2023 17:47,09-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ffe621b7-e686-4e79-bee0-c5d428b59bfe,Inbound,Returns,Reverse Pickup Enquiry,,96633248-6e8a-457c-8aa2-2899f0f03c95,,09/08/2023 17:48,09/08/2023 17:54,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
965f8e4b-d716-449c-9b07-b2a7d2e2fc4d,Inbound,Product Queries,Product Specific Information,,9d97c57c-61a9-41ad-9b6c-61fb285bf0db,,09/08/2023 20:05,09/08/2023 20:10,09-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
f2e70984-b428-4266-b77a-11a5027f28e3,Inbound,Returns,Reverse Pickup Enquiry,,a6038a1e-347c-4beb-8f2c-86493afdd2f3,,09/08/2023 22:52,09/08/2023 23:15,09-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
7861eb40-2b99-4d66-9d52-e301b52ce7bf,Inbound,Shopzilla Related,Shopzilla Rewards,,51867b59-82ce-47df-9f28-1f4b7b3cf4c0,,08/08/2023 16:52,08/08/2023 16:55,08-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
2c728ce8-0d95-4f4b-aa55-b752672343fb,Inbound,Product Queries,Product Specific Information,,77162857-11d3-4fe9-a390-6c95d9ba4472,,08/08/2023 19:43,08/08/2023 19:45,08-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
28281e3d-fa54-48ff-87b6-2c94320f0be0,Inbound,Returns,Reverse Pickup Enquiry,,07e6ee32-f76b-4497-8fc7-1c1a7aabe245,,09/08/2023 13:14,09/08/2023 13:18,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
65771d52-7cfe-4691-a5ef-74ee8ab8eac6,Inbound,Order Related,Delayed,,e2e4e72c-f35e-460a-a8b0-367ddf3c1098,24/07/2023 15:29,09/08/2023 22:00,09/08/2023 22:00,09-Aug-23,SASARA,Home Appliences,3400,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
dbd5b478-6e1e-40c5-bb68-96d2bfb3114f,Inbound,Order Related,Delayed,I am so happy to talk with Ma'am thank you costmor support ,655a3e10-549c-4b48-a429-5b790791879d,05/08/2023 02:25,09/08/2023 21:54,09/08/2023 21:54,09-Aug-23,NEW DELHI,Mobile,11499,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
bb3c3117-244f-4343-a3d6-ada9d9ac8271,Inbound,Refund Related,Refund Related Issues,Nice,1e5c4477-60a4-46ef-96fe-beacf7944029,05/08/2023 20:42,09/08/2023 12:51,09/08/2023 13:02,09-Aug-23,BANGALORE,Furniture,25,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fe8d100f-1743-43a9-82d4-1fbb54078049,Inbound,Refund Related,Refund Related Issues,,afdd0ccb-0c21-4349-b7d1-c2fffc6dcd9a,,08/08/2023 06:55,08/08/2023 06:58,08-Aug-23,,,,,Summer Mitchell,Sophia Sato,John Smith,0-30,Morning,4
f7a49502-7ba1-446b-8ad0-5b73d787e96d,Inbound,Order Related,Priority delivery,,44b11a9e-9edb-4d19-8112-5c150b46dd65,,08/08/2023 08:50,08/08/2023 08:52,08-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
27bd9684-98e2-45ef-a2d3-2b975190c19a,Inbound,Returns,Service Centres Related,,93ec6714-0e3c-4d6e-83ef-d4011740c032,,08/08/2023 15:54,08/08/2023 19:47,08-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
605754e6-2e5e-4542-8b5f-5a8c1749c0db,Inbound,Returns,Reverse Pickup Enquiry,Give us false wrong information,09996174-d2c5-4166-8e2c-579dffbd226e,,08/08/2023 14:58,08/08/2023 23:47,08-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
581d24e5-271a-46f3-b9b8-f44212c2f406,Inbound,Order Related,Order status enquiry,,a686ed37-71cc-4cc4-b6d9-047d90f1b464,,08/08/2023 18:11,08/08/2023 20:48,08-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
ef082add-9037-47da-ab08-5826f15e014a,Inbound,Order Related,Delayed,My products delivered but didn't received ,fa6e6644-c3a8-458b-8c4f-24f881dd3652,22/07/2023 05:27,06/08/2023 18:16,08/08/2023 06:09,08-Aug-23,PUNE,LifeStyle,399,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,1
2212c089-a95a-45a5-9065-3bfd79c4b011,Inbound,Shopzilla Related,General Enquiry,,458f062f-1361-49df-93e5-c4456e9e223c,,08/08/2023 20:00,08/08/2023 20:20,08-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
39f5029c-e89f-4d3a-8801-365e5a2aa3dc,Inbound,Order Related,Invoice request,,d136ce6f-6d66-4d29-a3b6-65645d8db773,,08/08/2023 20:20,08/08/2023 20:41,08-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
cc36cd4a-f0f7-48c5-ac50-4b30f8815949,Inbound,Feedback,UnProfessional Behaviour,Customer care service is good but delivery system is getting slow and irresponsible.. so very bad... ,fdb2dc04-818a-4d67-889d-325985795275,,09/08/2023 18:01,09/08/2023 18:40,09-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
a952e9b0-32f7-4503-a3eb-22278556e6c7,Inbound,Order Related,Delayed,,6a262683-706f-4b0b-ade8-2aad8af08a7e,03/08/2023 12:30,08/08/2023 19:17,08/08/2023 19:25,08-Aug-23,SIRSA,Mobile,57499,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a028d384-3411-435e-b5ae-c595debbd2a0,Outcall,Order Related,Installation/demo,I m happy your behaviour and support thnxxx,a014fa8a-98d4-4d20-9709-3838f435c81d,11/10/2022 15:17,08/08/2023 00:02,08/08/2023 00:05,08-Aug-23,RISHRA,Home Appliences,10999,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
1d44b8b0-d302-41eb-a554-fc10adeb2e7f,Inbound,Returns,Return request,,dde7011a-d92a-419b-8d7d-d6569deaed7b,,08/08/2023 14:07,08/08/2023 14:27,08-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
9ea0bb1a-448e-4922-88c9-c8d17357abf3,Outcall,Returns,Reverse Pickup Enquiry,,528885ff-c93f-46d1-bc6c-629000890aa8,,09/08/2023 13:02,09/08/2023 13:04,09-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
61101667-8024-4bae-872b-da56b676e59f,Inbound,Returns,Damaged,,80f7f051-1e7a-40c9-a570-7599f1538ba6,02/08/2023 13:46,08/08/2023 09:20,08/08/2023 09:24,08-Aug-23,KRISHNAGAR,Books & General merchandise,45,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
1f3d1cad-0e0b-4818-bb0f-7bc03e22e1ba,Inbound,Cancellation,Not Needed,Delivery is too late so I cancel my order.,796a4ade-6c67-4e9f-922d-7b6d779bc84c,,08/08/2023 12:46,09/08/2023 04:29,09-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
ba2257a8-8d86-4708-aee4-cfabc8d3dfca,Inbound,Payments related,Online Payment Issues,,b13d8520-4961-4aa3-8fbc-0e068a60126c,,08/08/2023 15:20,08/08/2023 15:21,08-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
21ab77c0-f6d5-4e7f-83a0-738e88475f05,Inbound,Returns,Reverse Pickup Enquiry,,66c7647c-e507-45f5-b0bf-44b534645c7a,,08/08/2023 16:11,08/08/2023 16:52,08-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
a50e5b51-fc22-4548-aaa6-066181b355f1,Outcall,Returns,Damaged,,472bba58-fb12-4a10-bd93-9a578c1ff7d9,,09/08/2023 08:46,09/08/2023 11:03,09-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2704fbec-a2c3-4b45-87c1-4215fc9ab040,Outcall,Product Queries,Product Specific Information,,f62ba748-9b6b-43c1-aee2-618cd5c3802b,,09/08/2023 10:54,09/08/2023 11:56,09-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
5c501ab4-d80a-47d8-bf25-743825faa4c2,Email,Order Related,Delayed,It was very good to response from Shopzilla customers care.. Hopefully it will good in future ,bebca624-f6d0-4a60-aed2-9361bb2e3eb1,25/07/2023 21:33,08/08/2023 13:22,08/08/2023 13:29,08-Aug-23,KAILASHAHAR,LifeStyle,479,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,5
87aa83e4-862d-4721-bdca-66af5b7dfb04,Inbound,Order Related,Delayed,,533d6ce3-03aa-4b15-9d6f-b5380530e957,04/08/2023 20:38,07/08/2023 20:01,08/08/2023 01:09,08-Aug-23,ALIPORE,Mobile,23999,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
f3644231-53b1-42f7-80ce-1aaee6c6990b,Inbound,Cancellation,Not Needed,,60b7f2fc-7b04-4dad-bd9b-ee054be274b7,,08/08/2023 20:08,08/08/2023 20:13,08-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
697ffb07-dbbb-40a2-8148-f31cc3c321ba,Inbound,Returns,Reverse Pickup Enquiry,,37e205d7-ec5f-401f-9b41-dfadc38c4a12,,09/08/2023 09:42,09/08/2023 11:09,09-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
a3165d06-0f8b-4614-9469-9baca2283709,Inbound,Product Queries,Warranty related,,a5ea42f6-6af6-44e7-8e1d-8dac0f0e6b53,,09/08/2023 13:56,09/08/2023 17:34,09-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
c45542d7-adb2-4547-b635-eef40084a332,Outcall,Returns,Fraudulent User,,c7b607a9-67e8-4e63-8547-abc99a1e1397,,09/08/2023 19:58,09/08/2023 20:48,09-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
da14bed2-1e55-4fd4-a1cf-59b4ac6ea9bb,Inbound,Order Related,Order status enquiry,Good but my order is not delivered in time ,0e20df87-ad29-49c8-8ad4-549b1a15ca9b,,09/08/2023 20:46,09/08/2023 21:08,09-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,4
b9533ac1-71fa-4a91-8b6b-dfdc73f7c004,Inbound,Cancellation,Not Needed,,665ac402-192f-463c-b78c-6e1f5df6857b,,08/08/2023 22:46,08/08/2023 22:58,08-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
691d52d6-6703-4ab5-bd07-da0f42e33b23,Inbound,Order Related,Installation/demo,Bolt audio player not working customer support note number mention in this invoice kindly help me,09bd0aba-b914-4728-92cb-5d2afdc28b5d,,09/08/2023 17:03,09/08/2023 17:10,09-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
36e2948d-7c32-4d64-b1f8-fc96d540aa11,Inbound,Returns,Exchange / Replacement,,c2afadea-4a02-4e71-be83-06bed78436c8,,09/08/2023 21:52,09/08/2023 21:56,09-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e9055970-531e-4e73-b2a2-91ff473fd066,Inbound,Shopzilla Related,Account updation,,c2fa0bda-3cef-4b03-accc-52d2d6573d04,,09/08/2023 22:29,09/08/2023 22:32,09-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
8ec9d000-766c-46ac-806c-2b87bafc9931,Inbound,Returns,Service Centres Related,Ma'am good morning ,27cb7669-c4fb-4d89-9b43-c20d82ed7843,,08/08/2023 16:18,08/08/2023 16:19,08-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
8e249d1d-3ad0-4077-9930-dbebba5d41f6,Inbound,Order Related,Installation/demo,,e7bc0f48-24e8-416d-ace1-491d0237911d,,08/08/2023 17:54,08/08/2023 17:59,08-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
1510888f-a2e0-4341-8fdd-8127e09ab525,Inbound,Order Related,Delayed,,5566b36d-e915-41d6-adac-35250a19ec4c,,09/08/2023 21:34,09/08/2023 21:36,09-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
e0c74f88-8e73-4798-9976-f3e89d305c9d,Inbound,Returns,Reverse Pickup Enquiry,,55af612b-dbd2-4c26-a491-457cfad987ea,,09/08/2023 11:58,09/08/2023 12:00,09-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
84b1d4f2-2923-438c-b9b1-915a2492c049,Outcall,Refund Related,Refund Related Issues,,a8510505-b8ad-496a-a40a-d63f2ac1142c,03/08/2023 14:52,05/08/2023 16:25,09/08/2023 12:09,09-Aug-23,MUMBAI,Mobile,29999,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
8fac3c08-13ad-4618-8d0c-e980564d95b3,Outcall,Returns,Return request,No,8954a4c5-37f5-42c4-8dd5-c4bbdb5fc13f,05/08/2023 00:30,08/08/2023 00:36,08/08/2023 00:42,08-Aug-23,BANGALORE,LifeStyle,389,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,4
e6db7a21-d442-4c92-84ce-2b06999e7d89,Inbound,Refund Related,Refund Related Issues,,048ddd4c-9a83-43cc-b7a0-5b6dd347343f,04/08/2023 10:31,08/08/2023 23:09,09/08/2023 10:56,09-Aug-23,AGRA,Affiliates,149,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
75c997b6-9a92-42fc-adc9-7449e13e0c70,Inbound,Returns,Reverse Pickup Enquiry,Excellent communication skills ,8e3b398e-8363-4dfc-8daa-be3ef067296a,,08/08/2023 16:29,08/08/2023 16:37,08-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
b1dae811-761d-4c9e-8af6-685ebab2eb4f,Outcall,Payments related,Payment related Queries,,62f30c2a-5506-4f92-9bb4-36238efe2091,,08/08/2023 20:24,08/08/2023 21:27,08-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
08a62940-7032-409d-b642-c0e56f889e6c,Inbound,Returns,Return request,,5ae997da-85b3-4e3b-b2e8-62e7aec441b1,,09/08/2023 08:57,09/08/2023 12:35,09-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7de5c3c2-be9c-480d-9c1b-45cf0560ea3e,Inbound,Returns,Reverse Pickup Enquiry,.,923305fd-66a6-4a92-a90f-0f3a1ba883eb,16/07/2023 22:10,08/08/2023 13:18,08/08/2023 13:19,08-Aug-23,SATRIKH,LifeStyle,1199,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
add71627-259f-419d-a5ab-e012f1049542,Inbound,Refund Related,Refund Related Issues,,359254a7-46ec-4981-b17b-a3a2795d5b82,,08/08/2023 10:14,08/08/2023 10:19,08-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0f57264e-cf84-4108-9b00-11c4686a5629,Inbound,Returns,Technician Visit,Agent was good in responding with information and good amount of knowledge but the platform the seller the policies is pathetic not at all happy with Shopzilla and service. Agent is not at fault but the platform is. ,0e28c5e1-7890-4a6c-85bc-48111ff7e827,,08/08/2023 11:29,08/08/2023 17:02,08-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f693ceab-bbe3-4aa5-b173-0872628f0fed,Inbound,Returns,Reverse Pickup Enquiry,Improve police ,fe8a4e53-74f1-4865-8c91-56f92e5b00c0,,08/08/2023 11:34,09/08/2023 19:15,09-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
891e3c12-4bcc-4f09-ad50-447e997f26ae,Inbound,Returns,Reverse Pickup Enquiry,,43ffd30a-ba78-400b-9640-02cdbb21b7bc,,09/08/2023 23:05,09/08/2023 23:08,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
c7682cb1-cb30-4ea8-bd27-b3ed6cb97b44,Inbound,Returns,Reverse Pickup Enquiry,,e20a32dc-7dae-4163-b353-89493ea014a5,,08/08/2023 19:24,08/08/2023 20:54,08-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f6caf4e6-39a0-4f9f-bfef-3e233c09ae6a,Inbound,Returns,Missing,,681c7e89-b9f6-4b62-a785-b5e0298ba7a7,,08/08/2023 20:54,08/08/2023 21:10,08-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
0b4d48fd-6c33-457d-926e-3d75748f5d8a,Inbound,Returns,Reverse Pickup Enquiry,,a2216dee-9a2c-40ad-a81b-b25e63f99c14,,09/08/2023 11:17,09/08/2023 11:22,09-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
a2cbaed6-1aef-4dd3-ade3-6c7fd1a99fb8,Inbound,Product Queries,Product Specific Information,,1cad4871-010a-4c48-9804-0c560daa32fa,,09/08/2023 12:58,09/08/2023 14:16,09-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
28724854-8822-4863-ba01-4f439012526e,Inbound,Returns,Fraudulent User,,c82796f8-b917-4283-a34d-bf2960a4f3b9,,09/08/2023 14:53,09/08/2023 14:58,09-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
b2b1ed01-b012-4036-a0ab-438ae03d75ee,Inbound,Product Queries,Product Specific Information,Thanks and thank you for reaching out to me Customer services are good for me everytime when there is problem it reached out and I would like to thank you all for the good services ,11307450-e729-4015-8cf9-4aeb2f5ae6dc,,09/08/2023 18:14,09/08/2023 18:17,09-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
51b85d31-3a63-44ab-9e0e-220e5b839216,Inbound,Refund Related,Refund Enquiry,,62f24c5b-2ccf-40fd-8c68-9182bf93ca42,,09/08/2023 20:10,09/08/2023 20:13,09-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
d50eeb66-df48-479d-a5e4-c7391354eea2,Inbound,Product Queries,Product Specific Information,,9a547d5e-fcf3-4829-b3fc-ffae85b73fac,,09/08/2023 21:37,09/08/2023 21:40,09-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,1
4c4b2734-954c-4f3d-bd71-a6d189d3bb22,Inbound,Order Related,Delayed,I have not received my phone yet. It is out on delivery from sunday 6th August. Please resolve ,fdd52a5e-e815-4553-9eaa-1e3466199777,05/08/2023 15:24,07/08/2023 12:15,08/08/2023 08:35,08-Aug-23,AMRITSAR,Mobile,29999,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
e6b47fa0-5693-408a-bd8b-f49190b12602,Inbound,Refund Related,Refund Enquiry,,f0d3a51f-a49d-4044-acef-73d316b65d01,,08/08/2023 02:35,08/08/2023 02:35,08-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
f7179814-0f88-4228-8bf0-92bce2739c01,Inbound,Returns,Return request,the background noise is so disturbing ,38ffea75-2e02-4a1a-acde-91329187d854,,08/08/2023 10:07,08/08/2023 10:10,08-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
437253d6-6531-4af3-8962-f08f4d1fa9f0,Inbound,Returns,Exchange / Replacement,,d13c2a28-d881-4f29-a196-e5786113d826,,08/08/2023 12:42,08/08/2023 12:44,08-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
5c962553-e373-4907-84f8-196287a32e2a,Outcall,Returns,Fraudulent User,,e0ac48e7-07dc-476e-b9d9-8f0673a68db9,,08/08/2023 18:09,08/08/2023 18:21,08-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
0645fd06-c675-4ef6-9075-ab03bda4037d,Inbound,Returns,Return request,,9e56dae4-2cfb-4d63-99b4-ffe8a9cbc955,,08/08/2023 21:09,08/08/2023 21:10,08-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
9e445453-83c7-4f7e-b4e3-128e6b495d49,Inbound,Returns,Wrong,,befc9f06-fd83-4a52-b88f-f26783b35d82,31/07/2023 13:49,08/08/2023 12:45,08/08/2023 12:53,08-Aug-23,ALUVA,Electronics,45000,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
658be4d0-744a-453f-92aa-090cec592f4f,Outcall,Returns,Reverse Pickup Enquiry,,be90f5af-55ce-45c0-bc69-dc4edab65797,,08/08/2023 12:46,08/08/2023 12:48,08-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
00e68848-5c9b-4793-8c4e-7e3f0321abe4,Inbound,Returns,Reverse Pickup Enquiry,,12f3e17f-4fbc-43b6-a965-56257129d20c,,09/08/2023 15:06,09/08/2023 15:08,09-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
0cae012a-82da-4af3-9347-a17c0b649f9c,Inbound,Returns,Exchange / Replacement,Please reach out to customer before closing the issue.,b93e2999-4772-4e9e-9334-da4bbc343040,,09/08/2023 09:14,09/08/2023 11:07,09-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
0338f35d-c9cd-43b6-a007-76bbbb65ae54,Inbound,Returns,Reverse Pickup Enquiry,,1af28308-6c19-40bb-bfcd-c4c0ebd25249,,09/08/2023 18:21,09/08/2023 18:28,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
586361fc-2cd1-466b-a97f-a998b2b03dbf,Inbound,Returns,Reverse Pickup Enquiry,,b87bcd26-0935-4701-8f8e-800c63aa9ef9,,09/08/2023 14:35,09/08/2023 19:47,09-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
785f6dce-2178-41d4-a9fe-9be253888b99,Inbound,Returns,Reverse Pickup Enquiry,,792382c9-ba0a-4ab6-afa0-d6fd727c4a55,,09/08/2023 18:12,09/08/2023 18:47,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
8815df23-5687-407a-8520-bb9c304f9b57,Inbound,Returns,Reverse Pickup Enquiry,,2ab6daf9-b8b0-4374-8d0d-2f74d4967757,,09/08/2023 21:45,09/08/2023 23:02,09-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5d172630-c96e-46b2-bb4c-3d6851f5e698,Email,Returns,Reverse Pickup Enquiry,,1a9b9b5b-00e8-4cdd-94d5-46e0c283d4d1,18/07/2023 15:32,09/08/2023 12:26,09/08/2023 12:26,09-Aug-23,HYDERABAD,LifeStyle,358,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
931b2b8e-aa19-43b0-8427-845589e79a29,Inbound,Offers & Cashback,Other Cashback,JJBB ni hn,17250ffa-4796-4753-9cac-a7f38ebe3284,20/07/2023 16:30,09/08/2023 11:23,09/08/2023 11:28,09-Aug-23,GANDHIDHAM,LifeStyle,1499,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
f9095f8e-c53e-44e3-bb0c-ac4ad356f9a2,Inbound,Returns,Reverse Pickup Enquiry,,0874dddd-3fbd-41dc-b0ff-08e7d2d93793,,08/08/2023 17:11,08/08/2023 17:23,08-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3d0e3b1c-a8f5-41d6-a01c-cf9a9cc17ded,Inbound,Order Related,Delayed,,af96e119-5d3e-49e9-8d5e-78fa34f7e596,,09/08/2023 00:24,09/08/2023 10:45,09-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
852be40e-6f23-4574-99ee-f83dcae968b6,Outcall,Returns,Return request,,42219b5f-1459-4ea2-84b7-a50937fa8d3a,,09/08/2023 16:26,09/08/2023 16:29,09-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
79d3e01d-58fb-4cc8-9f65-275d033b059c,Inbound,Product Queries,Warranty related,,debd3d07-69fb-4765-915b-ad5ebf86de70,,08/08/2023 08:49,08/08/2023 08:50,08-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
d449de15-9471-45ab-9694-ce611ccf5cb7,Inbound,Order Related,Delayed,,b8d0037e-8c6e-4a89-8ea2-2b3d57039850,,08/08/2023 19:57,08/08/2023 19:58,08-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
c3f8a4c9-311b-404b-8c4c-77b30c1afe44,Inbound,Returns,Missing,Hi,ab923e49-a578-4430-9bb9-42fa1507de59,,08/08/2023 18:59,08/08/2023 19:06,08-Aug-23,,,,205,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
c93c78bc-cebc-4785-aa52-893921739690,Inbound,Returns,Reverse Pickup Enquiry,,c6d60f56-7491-4991-be37-a3cecca1acee,,08/08/2023 22:07,08/08/2023 22:09,08-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
5471c78c-1c42-4ba6-abf7-629d4d6b84e1,Inbound,Returns,Fraudulent User,,1ba7dc44-e74f-4093-842c-5d7936e7faf1,,09/08/2023 16:54,09/08/2023 16:56,09-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,2
e2ce8938-45e4-452b-ba20-cf8cabd86105,Outcall,Order Related,Delayed,,b0a76497-3624-4780-a4aa-fc99be6b2840,,08/08/2023 20:10,09/08/2023 08:48,09-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
38cdfa93-e129-4846-953c-88f0ed233e69,Inbound,Cancellation,Not Needed,"Stop your plus membership because that is of no use. You did not even bother about your own timelines. What is one day delivery according to you??? Your delivery partner is also pathetic. You and your delivery partner both do not care about the customer. I called him 20 times to know where is my order and he didn\u2019t pick. Moreover, I got the message that I was not contactable therefore, delivery was failed. How ridiculous is that. I called Shopzilla customer care and was promised that product will come today but nothing like this happened. Again false promise!! This was not expected from Shopzilla. Till now your app shows it will be delivered by 9. Dude!!! Its 9:46 pm. At least remove this basic bug and if you need any help in that please call me\u2026I will help you out!!! May God give you the ability and positive mind to serve your customers better. Customers who should be your top priority are at first number but from bottom!! Think n respond!!!",f2c848cd-344d-43df-a5c0-8f7a32333425,,08/08/2023 20:56,08/08/2023 21:41,08-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
be62c1d7-b104-44b8-bfba-f58d9e2482da,Inbound,Order Related,Delayed,,844286a5-4561-496f-809b-aecfc49dde8c,,08/08/2023 18:01,08/08/2023 18:01,08-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
ba5fa0a4-e3c9-4c83-bd64-a7ef045856a5,Inbound,Shopzilla Related,General Enquiry,Good,b355ce4d-3227-4600-a5f6-40427da39ba1,,08/08/2023 20:41,08/08/2023 20:46,08-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c76d09a9-e11b-4809-a479-b2293f95c0e2,Inbound,Order Related,Order status enquiry,,ee8ed7fe-e789-44ea-9a5a-001aa746bed4,,09/08/2023 17:44,09/08/2023 18:10,09-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
8a0f4ef7-c46f-408f-967a-b9d35025f6f5,Outcall,Order Related,Invoice request,,194ea23a-8660-4f0f-8722-6313e0c1dcce,28/07/2023 20:26,08/08/2023 00:22,08/08/2023 00:25,08-Aug-23,DHARWAD,Electronics,24490,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e816a143-78ed-4c44-a174-fc28ef140cc0,Outcall,Returns,Missing,Malayalam speaking customer care people will be of much help for Keralites.,5edb3551-4c58-497f-b13b-6b8400308823,,09/08/2023 11:07,09/08/2023 20:09,09-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
c6974590-b8bb-475b-8607-46615e3e7067,Inbound,Returns,Damaged,,b5acb38c-7878-457a-bf00-bdeb37c37dc1,,09/08/2023 12:40,09/08/2023 17:34,09-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ae4485ea-47cd-489a-a65b-82ceb9bea4c3,Inbound,Returns,Fraudulent User,,acb0be94-2e04-4aa8-8f44-c559dbc532b9,,09/08/2023 14:34,09/08/2023 14:51,09-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
1d95b893-8b36-480b-8764-087d8102c935,Inbound,Order Related,Order status enquiry,,f506bd2a-2730-4407-b11a-ae28f175ed82,04/08/2023 23:12,09/08/2023 23:30,09/08/2023 23:39,09-Aug-23,DUTTAPUKUR,Mobile,15999,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
c2afb749-d8aa-49f5-9a39-b303c9d66aad,Outcall,Order Related,Order status enquiry,Ok,efead291-6500-4085-9860-ca8c2ef16feb,05/08/2023 07:47,09/08/2023 12:17,09/08/2023 12:18,09-Aug-23,KRISHNAGAR,Books & General merchandise,1774,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
a0451bf1-a2ca-42df-afd9-73fbc7396783,Inbound,Returns,Fraudulent User,,206e1230-b419-47d4-8030-4922b8a65346,,08/08/2023 17:19,08/08/2023 18:04,08-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
11aca2da-2bff-4d23-9308-0c64492592ce,Inbound,Order Related,Order Verification,Mind blowing customer service...very nice communication,063a84d1-1c64-4ceb-b7d2-d0984563b78c,,08/08/2023 18:59,08/08/2023 19:01,08-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
69ebdaaf-a46a-4ed0-aba9-4c486992c9f6,Inbound,Returns,Wrong,,938ffdf0-d58d-4388-8406-620c46696ac7,,09/08/2023 00:02,09/08/2023 13:25,09-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
4fb05a6e-19af-46e9-b04b-051c5844db13,Inbound,Order Related,Installation/demo,Need to check on company response also ,3a116063-9d44-49bc-bea6-b49df73921af,,09/08/2023 11:35,09/08/2023 11:44,09-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d81f65bc-6f73-4acb-a80b-8c051f38ac92,Inbound,Order Related,Delayed,,2c89ed00-c014-4197-b547-e58a5e520010,,09/08/2023 18:28,09/08/2023 18:42,09-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
c8a554b1-e72e-44c3-ab6a-21ac762b94f2,Inbound,Product Queries,Product Specific Information,Improve service ,324ed26e-9481-4fc7-95d3-eecec45b07c1,,09/08/2023 21:00,09/08/2023 21:03,09-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,2
720e08b2-03a5-482f-8540-3da58c9bacc6,Inbound,Returns,Fraudulent User,,5602b4cd-5dbb-4099-8e5d-ec589d7c264b,,09/08/2023 22:23,09/08/2023 22:50,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d0ebd3f9-17c6-4fdd-82a2-4bf36c4a39af,Inbound,Order Related,Delayed,,a49e07b7-15ae-43f7-93c3-32dfcaea323b,,09/08/2023 23:25,09/08/2023 23:26,09-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
6094443e-0a00-4cca-86e3-3703214ef6e8,Inbound,Returns,Service Centres Related,Display is blanket ,6827d6c8-831c-4eaa-8679-68919efe21c9,01/07/2023 22:19,08/08/2023 00:16,08/08/2023 14:12,08-Aug-23,KANPUR,Electronics,1999,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
cb8b0f68-6052-46ae-a630-f33c7ed48b77,Inbound,Order Related,Delayed,Poor service ,d66833f4-0dd2-4e03-b36c-45639ba7578c,,08/08/2023 08:58,08/08/2023 09:00,08-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
14ca31dc-1301-4be6-aaa1-bafa18b9749d,Inbound,Returns,Return request,Good ,787d83c2-d0ad-41cc-84a1-2a6d52c63660,,08/08/2023 11:59,08/08/2023 12:01,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
27dfb408-953c-43a4-bb56-abef7cc742ca,Inbound,Returns,Reverse Pickup Enquiry,,943f4739-4daf-4efb-9e85-57338a161a15,,08/08/2023 15:08,08/08/2023 15:15,08-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
ed8f8917-ed02-4f6a-92a4-782abdd5655b,Inbound,Returns,Reverse Pickup Enquiry,,b8debc74-cb03-48d1-b3f7-92be1707415e,,09/08/2023 14:05,09/08/2023 14:07,09-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
80916bf5-ddc4-460d-9674-2fb6e5b50b3f,Inbound,Order Related,Invoice request,Very nice talk to you,bd4ea338-c8e5-41c3-9523-fb2713b945f2,,09/08/2023 17:47,09/08/2023 17:54,09-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
4fc3630a-811a-403c-879d-7f0a5aec200d,Inbound,Returns,Return request,???,98143e79-11c3-44e2-ab6e-16ba87dc33b5,,09/08/2023 21:23,09/08/2023 21:27,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,4
58a3481b-0870-4005-82ff-ca8187bdac51,Inbound,Returns,Return request,,79d9934c-7eaa-48c9-97cf-39817732d0c7,31/07/2023 21:57,08/08/2023 12:55,08/08/2023 12:59,08-Aug-23,INDORE,LifeStyle,409,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
c743d819-e686-4db4-9fdf-597e2333cd22,Inbound,Returns,Missing,Very good employee very quickly resolved my query ,88c7cb36-4e7a-428c-a656-6a808eb91885,04/08/2023 13:33,08/08/2023 08:16,08/08/2023 08:17,08-Aug-23,MATHURA,Electronics,799,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
4a0fea5e-c34b-42e5-9579-47101def93db,Inbound,Returns,Reverse Pickup Enquiry,,006910e0-b1fe-41a4-bc06-c31981281457,,08/08/2023 16:27,08/08/2023 16:31,08-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e5537593-1aa7-43a6-9795-78ccc23b4b86,Inbound,Returns,Missing,Nice guy he help me resolve my problems ,ef65b96f-71d6-47a2-b0a5-6daf5fc71a80,,09/08/2023 18:49,09/08/2023 18:54,09-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,2
75e5235b-63ff-4621-99d1-23537258e6c8,Inbound,Returns,Reverse Pickup Enquiry,,c4a042a6-a0f9-41b2-829f-647ea38544e1,,09/08/2023 21:27,09/08/2023 21:34,09-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4d5f778f-4d95-4d5b-9400-c333849cf267,Inbound,Order Related,Delayed,,75a5a864-3588-4d58-be86-66cde4ad91b6,02/08/2023 20:09,09/08/2023 20:27,09/08/2023 20:29,09-Aug-23,TRIVANDRUM,Books & General merchandise,362,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
7a1a322a-0ea7-4704-aae0-c4fc529ef507,Inbound,Returns,Reverse Pickup Enquiry,Please update system and resolve system error... Make easy to system like myntra,2cb64aa1-1b3a-499a-b4ee-7b8cfac80953,01/08/2023 23:25,07/08/2023 19:12,08/08/2023 06:56,08-Aug-23,RANCHI,LifeStyle,470,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
eb6cc470-1d2b-482f-b15b-31aeebcabe1a,Inbound,Feedback,UnProfessional Behaviour,,e3eb74c0-d34d-460f-a902-3ae0748e5f59,,08/08/2023 08:35,08/08/2023 09:14,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
f67d2463-1188-4623-998e-b778037d2b5d,Inbound,Payments related,Online Payment Issues,,1755f73f-c287-486c-83dc-fd39be71c887,,08/08/2023 12:05,08/08/2023 12:06,08-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
6d59734c-2621-45ca-970a-ecf9c874174b,Inbound,Returns,Exchange / Replacement,,386870b0-dc6d-4403-beca-d858a9d05e07,,08/08/2023 16:54,08/08/2023 16:58,08-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
9ed3908b-9bf1-49f3-9653-7bcf89c46b63,Outcall,Returns,Return request,Good,8083ad31-82e0-400c-8c98-b07ec246f763,,09/08/2023 20:47,09/08/2023 23:39,09-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
b6f15246-8b8d-4b6f-ab27-09895a0ba587,Inbound,Cancellation,Not Needed,Good ?? ,baeceace-a4e2-4930-b9c4-6a37146ae4e4,28/07/2023 21:09,08/08/2023 08:05,08/08/2023 08:08,08-Aug-23,HYDERABAD,Electronics,569,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
2a1b7424-8f1c-425e-b884-fce346b6b08d,Inbound,Order Related,Delayed,,90139bde-b164-46ba-83e9-14b414fcfdfa,29/07/2023 10:16,09/08/2023 17:36,09/08/2023 17:42,09-Aug-23,PUNE,Books & General merchandise,575,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
b60e717b-7467-429c-9652-2c523ff16167,Inbound,Order Related,Order status enquiry,,895a7a2a-99ae-4dce-8a7d-76554e6fbeee,,08/08/2023 18:15,08/08/2023 18:52,08-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
4ea771a6-057a-4aa5-8738-64ed528aa6e0,Inbound,Returns,Reverse Pickup Enquiry,,958cba55-7798-4840-b9ca-ae060b2effc4,13/07/2023 07:59,08/08/2023 17:27,08/08/2023 17:32,08-Aug-23,GHAZIABAD,Books & General merchandise,699,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
6ca2cafb-7b7a-4b50-a797-16ef082149c9,Inbound,Returns,Service Centres Related,,fc2c44a8-ff2b-43d0-b320-ed894d9eb1de,18/03/2023 20:35,07/08/2023 17:25,09/08/2023 19:45,09-Aug-23,DHANBAD,Electronics,1299,,Jessica Jones,William Park,John Smith,31-60,Morning,1
34094c3c-7ec7-4aba-8a41-aab9ce8ac043,Inbound,Returns,Return request,,c3ee4d22-9c40-4217-a1f1-0788fdec97d4,,08/08/2023 12:34,08/08/2023 12:45,08-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
1baf5780-a484-4e95-8f12-2b35d42fdf62,Inbound,Returns,Fraudulent User,,d25f7636-6252-4ead-a664-d7146991581a,,09/08/2023 14:28,09/08/2023 14:30,09-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
b1188c3e-8ef6-40b7-9811-decb3d3163e0,Inbound,Returns,Wrong,Good job customer service ,ac9a27df-d56e-496f-9d49-6cb16e9a46a1,,09/08/2023 18:19,09/08/2023 18:22,09-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
d9aaa6d4-2d8c-480d-aa57-ef44e7c529df,Outcall,Refund Related,Refund Enquiry,,e89ec4ae-7f26-43cc-a9db-85afc88acfd8,,09/08/2023 19:12,09/08/2023 19:15,09-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
cee42669-5be3-42eb-94c9-0b3252bd7896,Outcall,Order Related,Installation/demo,Good work ??,7180d47e-d250-45db-bb7c-808bb31596f7,15/01/2023 21:24,08/08/2023 00:22,08/08/2023 00:23,08-Aug-23,Singrauli,Electronics,799,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
63171357-94e6-4620-b5da-91bbccad9b94,Inbound,Offers & Cashback,Instant discount,"bad experience with Shopzilla  current purchases, not support ",9867df4c-5459-400a-a973-caca662a1408,,08/08/2023 10:21,08/08/2023 17:45,08-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
40558e96-752f-44da-b730-a259bc95906e,Inbound,Payments related,Payment related Queries,,0ab17751-37e3-4059-8e13-972ed327a215,,08/08/2023 10:58,08/08/2023 11:06,08-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
4c4b7d27-cde0-4277-bc0f-a0a314e95a23,Inbound,Returns,Return request,,753ef4a8-d925-4b32-b983-2f9c8f86d86c,,08/08/2023 14:23,08/08/2023 14:26,08-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,3
300c5f0e-3765-4857-8a81-71ad6de21ebc,Inbound,Feedback,UnProfessional Behaviour,,af01e7de-2976-4931-9104-50d5816f9c93,,08/08/2023 22:04,09/08/2023 01:01,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
1eb01f65-f8f4-4046-abab-caf69195aad7,Outcall,Returns,Wrong,,e0ae6be2-f273-444b-9a5b-0ef9838598b6,,09/08/2023 10:18,09/08/2023 17:32,09-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d436d1bc-9dc5-43e9-855d-db6a352fda39,Outcall,Returns,Product related Issues,,f15d62c2-3545-4f56-b32c-d8d23dbb416f,,09/08/2023 10:45,09/08/2023 11:51,09-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
7e5d51f5-f1ec-4a8b-bf2f-7d30e2d75d09,Inbound,Order Related,Delayed,,619eb2f1-0b3a-46cd-85d4-2bc230676229,31/07/2023 14:41,08/08/2023 20:54,08/08/2023 20:56,08-Aug-23,HYDERABAD,LifeStyle,409,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
3ba7255d-ce21-47e6-a0ec-080785931846,Inbound,Returns,Return request,,8fc9165a-4079-4d52-87de-882ec1fb7e88,04/08/2023 20:05,09/08/2023 11:11,09/08/2023 11:13,09-Aug-23,SINDHANUR,Electronics,2499,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
e8550192-5767-4834-91cb-83b78f30a200,Inbound,Refund Related,Refund Enquiry,Please send us the product which specifications or details mentioned on Shopzilla at the order time. It is very difficult for us to receive less quality or small size product. Unexpected and unsatisfied from Shopzilla. ,844b9838-c192-4465-b2d0-7a51562a8803,,08/08/2023 06:02,08/08/2023 06:15,08-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
3d801776-4ba0-4045-9952-713720918460,Inbound,Refund Related,Refund Enquiry,Thanks ,a36cb1f1-bd88-41e5-aa3b-f417c0085d39,,09/08/2023 13:47,09/08/2023 13:52,09-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
29f24f74-f563-4f40-8a3c-72f72a4af77d,Inbound,Returns,Fraudulent User,,84fdcbea-1a60-4470-905c-fd9b212cfd10,,08/08/2023 12:48,08/08/2023 13:15,08-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a48e3b7a-8da7-422e-8d11-10a44c6adc9e,Inbound,Refund Related,Refund Enquiry,,67cdbd2c-69c4-4b0f-95f0-6832a93f3046,,08/08/2023 17:27,08/08/2023 17:28,08-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
017a239d-74e0-41c7-9e13-ada13955fba6,Inbound,Returns,Product related Issues,,c8b49d18-350b-446e-8bb6-920b4544701e,,09/08/2023 11:02,09/08/2023 11:55,09-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
559478b5-0334-4568-8095-5e2d3a581bd5,Outcall,Payments related,Payment related Queries,,3cb678c9-68eb-40bd-a018-464b8809d06e,,09/08/2023 18:52,09/08/2023 18:56,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
565ac262-a0fc-47d8-8f05-1d37535033ee,Outcall,Returns,Wrong,Repeat contact,e4568503-783a-4825-862c-9aa3c6e6eb26,,09/08/2023 19:32,09/08/2023 22:33,09-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,3
5fc6cc22-c7b3-4655-b3b0-703ad1b1b63b,Inbound,Product Queries,Product Specific Information,Agent is so awesome and man happy with the call ,c253f78f-9c1b-4980-a2a1-72eab1b023da,,09/08/2023 20:11,09/08/2023 20:17,09-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
1f50b231-f802-4530-b24a-0d4beefdf0ec,Inbound,Order Related,Installation/demo,,cf8082ba-2531-4515-9d36-e7fff7fd0655,,08/08/2023 17:46,08/08/2023 17:51,08-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
4de3ed54-ebc1-4f67-b802-f843fda3271d,Inbound,Returns,Reverse Pickup Enquiry,,36fabd08-e853-4786-9795-be7279dd204d,,09/08/2023 19:48,09/08/2023 20:21,09-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
147a473f-db55-4e72-b59a-c4c9be1dd213,Inbound,Returns,Reverse Pickup Enquiry,,11d2a218-b0cc-4416-967d-d696b696077d,,09/08/2023 20:02,09/08/2023 20:06,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
2bc5552b-5efb-4d98-a049-3a2536832e6a,Inbound,Order Related,Order status enquiry,,bbc53e7f-926b-4e51-ad44-c687615fe678,,08/08/2023 11:21,08/08/2023 11:22,08-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
bce60744-d7a8-4b83-b63e-3290b26a05d3,Inbound,Feedback,UnProfessional Behaviour,Nice,cc034034-9979-48b4-bf9f-db23336e2244,,08/08/2023 13:15,08/08/2023 13:18,08-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
6856674e-e45d-4b29-91c7-2a7001fba963,Inbound,Order Related,Order status enquiry,,0373127e-c3fd-4ab5-a08f-19e491dcb1e7,,08/08/2023 21:43,08/08/2023 22:02,08-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
00844f9a-9f03-401b-bd44-448ae715d31d,Inbound,Payments related,Payment related Queries,,83ae86eb-a5ef-485d-ab05-975e4d724967,,09/08/2023 14:17,09/08/2023 18:50,09-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
aca29f10-0ddb-4d04-833a-e5a1b2e2362c,Inbound,Returns,Reverse Pickup Enquiry,,b38fdca4-3402-4bfb-a007-540584c15b65,26/07/2023 17:30,07/08/2023 10:19,08/08/2023 00:32,08-Aug-23,RANGAREDDY,Electronics,6499,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
89880000-1b97-4ac0-b637-8caab029d6b7,Inbound,Returns,Fraudulent User,Thanks for Shopzilla,ce17db27-50e1-4ada-ac6c-659ce09f2dca,01/08/2023 17:21,09/08/2023 11:51,09/08/2023 11:52,09-Aug-23,BONDAPALLI,Home Appliences,12990,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
e2bae9ac-dbf9-429b-a7f3-9314d9ff77cc,Inbound,Returns,Reverse Pickup Enquiry,,a2ae4abb-3eca-4896-9f17-302d951e3294,,09/08/2023 11:06,09/08/2023 11:25,09-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
acc42508-ab3e-47b2-a47d-0a9ee36644c5,Inbound,Returns,Return request,Keep ahead arnave,ea3c0795-dd8c-474b-91d8-e96e35f23f8f,,08/08/2023 15:24,08/08/2023 15:27,08-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
260a0507-88a2-48e3-a2ab-a2b210218fde,Inbound,Shopzilla Related,General Enquiry,,4bfb2081-6eea-41f7-a3cd-ef8ab90e0abd,,08/08/2023 18:08,08/08/2023 18:28,08-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
06b7566b-3a35-4bdc-8233-345c20ef199c,Inbound,Order Related,Delayed,,aaa29ffc-56b7-4c18-b62f-9bb81fcacee8,23/07/2023 14:13,09/08/2023 17:07,09/08/2023 21:04,09-Aug-23,SOPORE,Mobile,32999,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
4678c784-82fe-4f63-a13b-561ae6a3f499,Inbound,Returns,Service Centres Related,Wrong and difaictiv product ,6bcc41a3-a942-4c1b-bb3c-b08c5f3f74a8,23/07/2023 14:02,08/08/2023 20:16,09/08/2023 09:16,09-Aug-23,NEW DELHI,Mobile,2299,,Michael Newman,Landon Tanaka,John Smith,>90,Split,4
fa0b12bc-5cff-4ffa-8328-ce1845a69fdd,Inbound,Returns,Reverse Pickup Enquiry,,ce2f5ebc-a89b-4b22-bef7-8c3da9a32b60,,08/08/2023 10:49,08/08/2023 12:44,08-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
786cd944-7262-439a-95a0-8b66dd784deb,Inbound,Returns,Reverse Pickup Enquiry,,53af0032-ce7b-47b3-b084-1f25adbfe42a,,08/08/2023 21:22,08/08/2023 21:30,08-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d19db10f-e5a2-4a41-8329-795d6b7fc9e2,Inbound,Returns,Service Centres Related,,9ebcb4a3-c34b-4933-b730-7d755b983478,,09/08/2023 13:12,09/08/2023 19:11,09-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
1caff74f-fb88-456a-a53f-45adecbf1a8f,Inbound,Returns,Return request,Wrong size items delivered,225153f9-abf8-41e4-8e8d-fd25aaf88e95,,09/08/2023 14:30,09/08/2023 14:34,09-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
7660a9ea-f835-42a9-83cf-78eddfcdcc89,Inbound,Returns,Missing,,32bf0524-3256-4d80-af4e-ea506a100a16,,09/08/2023 15:12,09/08/2023 22:12,09-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
1011dc61-6716-4386-8ea2-c1f8336b1f93,Outcall,Returns,Fraudulent User,Thanks ,9cf1e352-a484-4454-ad53-99a4dd2d0ca1,06/08/2023 20:05,07/08/2023 16:52,08/08/2023 08:59,08-Aug-23,GHAZIABAD,Home Appliences,2499,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
5e947ccc-dd42-4ddb-ac7a-a3dd94876640,Inbound,Returns,Reverse Pickup Enquiry,,9946bf28-93c0-4b48-ad8e-ecd24cc9c365,27/07/2023 17:52,09/08/2023 11:08,09/08/2023 12:09,09-Aug-23,CUTTACK,Electronics,1299,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f32fe75b-6d05-4a8e-8568-21643ee5a40b,Inbound,Returns,Reverse Pickup Enquiry,,331eb59e-2a0f-4a2b-b329-da613a0e43ea,,08/08/2023 09:13,08/08/2023 09:15,08-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
cdc34753-cba5-4f72-a430-100203ef510e,Inbound,Cancellation,Not Needed,,7c25c670-8a2f-48d7-adb2-3cbd03f109ba,,08/08/2023 13:28,08/08/2023 13:40,08-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
438ff400-7383-4e17-acfa-2db6f0d8e6b0,Inbound,Order Related,Installation/demo,Warranty claim nai ho Rahi ,ce718ec9-e19b-4a08-ac7e-0ab9d853cc5f,,08/08/2023 14:16,08/08/2023 14:20,08-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,1
b5f3f975-851d-4186-8d08-ebe0377fd4a3,Inbound,Returns,Fraudulent User,Good excucativ man,9a103fb1-4dc1-494a-8b87-7cafe09cd141,,08/08/2023 17:52,08/08/2023 18:17,08-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
4232422b-2777-45f7-81ae-3a43cd526549,Inbound,Returns,Return request,,7de69610-75eb-43bb-808c-8ad89c80e62e,,08/08/2023 22:23,08/08/2023 22:29,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4fae74c1-c64d-4178-be6e-05d23bf89945,Inbound,Order Related,Order status enquiry,,4346c2a2-feed-46b0-8fc8-79252914868f,,09/08/2023 16:31,09/08/2023 16:59,09-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
bda043b0-05cc-4868-a1ed-680244d0272e,Inbound,Refund Related,Refund Enquiry,,a84f68cd-9cc8-48f9-875c-a4a34f9c8983,,09/08/2023 13:46,09/08/2023 13:47,09-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
97b5643a-ae7b-40bb-bb55-50d46ab05e06,Outcall,Returns,Return request,,b7a5fee3-abb3-40a1-8c72-6957a690a26f,,09/08/2023 19:28,09/08/2023 22:57,09-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f5bcdaad-9e8b-4069-aee7-4ea1f2105d71,Inbound,Order Related,Installation/demo,Thanks for sharing support ,e4d4a9db-ce3d-495a-a18d-6510b741f518,,09/08/2023 22:50,09/08/2023 22:59,09-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
3032e13f-c198-4721-a42a-a74848837373,Inbound,Product Queries,Product Specific Information,Excellent ,536fd05f-6c97-4d76-8d1a-70b1e3e55dd2,,09/08/2023 23:40,09/08/2023 23:41,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
aa0a7028-2ce5-451a-b349-d263c1b680ed,Inbound,Refund Related,Refund Related Issues,Niche ,238ea057-4709-48c0-980c-4eb69ba7d152,26/07/2023 19:23,08/08/2023 06:55,08/08/2023 06:56,08-Aug-23,JHALAWAR,Furniture,1250,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
d29da5b2-102c-4dfc-960e-4d7fc90590b0,Inbound,Product Queries,Product Specific Information,,383aa9dd-90cb-444e-9f58-b66f9650b117,,07/08/2023 20:40,08/08/2023 17:23,08-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
3fb376d4-7b5d-4fa6-b54b-52bef8b3298e,Inbound,Returns,Reverse Pickup Enquiry,Add multilingual support. For ease of communication we also need bengali speaking executives.,5033476e-d311-4df1-8c25-ba8f2adf256d,,09/08/2023 07:40,09/08/2023 15:18,09-Aug-23,,,,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,4
0ad4a7e3-ff9b-48f6-8c01-a908887e7ac7,Inbound,Returns,Reverse Pickup Enquiry,,58c5a035-f74b-4f05-93c1-e71b492ca225,,09/08/2023 09:09,09/08/2023 12:26,09-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,4
926a7556-1b2f-4c81-9e3c-ab2542ac3350,Inbound,Order Related,Customer Requested Modifications,,a51ad124-eea7-4146-a65e-1367a5c6911a,,09/08/2023 12:26,09/08/2023 12:27,09-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
af98bd52-fc35-4eb4-832e-eb5cac13d283,Inbound,Returns,Wrong,,09a142f1-4ff4-4e7b-87dd-61865eb6c1a8,,09/08/2023 15:12,09/08/2023 15:18,09-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
dd8f56a3-89a0-413e-ac8f-5e13e6da3149,Outcall,Returns,Fraudulent User,No,75f5b40b-9e0d-4143-b3d1-ba7b36de8e02,,09/08/2023 16:30,09/08/2023 16:33,09-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7d2c952d-9f84-467c-ba9a-478a6d5326f5,Inbound,Product Queries,Product Specific Information,,83abcd58-db27-42ae-98eb-7f8aee590cc2,,09/08/2023 22:32,09/08/2023 23:12,09-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
c714bdfc-6fd1-416b-b033-7d5031abe629,Outcall,Returns,Wrong,"Don't send other items,,The customer will deliver what he ordered..",519ef0dd-3a5f-4191-939b-334e6ba77ae5,29/07/2023 15:52,08/08/2023 09:53,08/08/2023 09:56,08-Aug-23,UDAIPUR,Electronics,1499,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1f0ac62d-9bae-4a5a-93d0-7f32c16046ed,Inbound,Returns,Fraudulent User,Good,02c83bf6-55da-474a-b237-9f0780d6ba64,04/08/2023 10:21,07/08/2023 19:01,08/08/2023 09:14,08-Aug-23,ROHTAK,Books & General merchandise,405,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5ef05acb-0062-4a61-a159-1a66445389b3,Inbound,Order Related,Invoice request,,54a21e3e-091c-44d5-b23a-4d1a5adf31ff,,08/08/2023 21:23,08/08/2023 21:25,08-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
1f7689c9-66c6-4d71-b2a4-bac6797e16c9,Inbound,Order Related,Installation/demo,,2cde83ec-f48c-465d-801e-4d1445672c44,,08/08/2023 21:50,08/08/2023 21:50,08-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
06efeed6-826c-4bef-a64b-e92e7275201a,Inbound,Order Related,Installation/demo,Not respond my problem.not clear,b22a2cdf-1750-4850-a49c-c1aafcd7134c,,09/08/2023 22:47,09/08/2023 22:54,09-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
d2921282-625d-4f09-86fc-1d0509753124,Inbound,Product Queries,Product Specific Information,,aa0812dd-26e4-4b47-ad46-8f4cf01554d7,,09/08/2023 14:26,09/08/2023 14:27,09-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,3
8400cc35-a9a9-4a32-9ff4-f1dc1f05ecb6,Inbound,Returns,Product related Issues,,1f7c0ceb-7658-4aed-8e3f-580d7607615e,,09/08/2023 17:14,09/08/2023 17:15,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
2564765c-2b16-4b2d-be03-e60ab4cb7a88,Inbound,Returns,Reverse Pickup Enquiry,,be7f382e-1846-4389-9cff-4ea3578fc39d,19/07/2023 20:06,08/08/2023 21:32,08/08/2023 21:34,08-Aug-23,TEZPUR,Books & General merchandise,676,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
d2242bea-a150-4c7c-abc6-63a08e7bab3f,Inbound,Returns,Reverse Pickup Enquiry,,86bda8bc-8921-4a4d-bc8e-d78273ad960e,,08/08/2023 07:54,08/08/2023 10:09,08-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
1e013aad-73f2-4424-ad47-3e83aa1ecfd3,Inbound,Returns,Return request,,1d61137f-c640-4f6b-be0a-0e8e88dc6800,,09/08/2023 16:32,09/08/2023 18:11,09-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0c7b92ac-581d-4f55-b248-4734dc7a6208,Inbound,Returns,Reverse Pickup Enquiry,,abc838ce-fb0c-4dc9-9312-3c6548191386,,09/08/2023 17:52,09/08/2023 17:55,09-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
6adbfa00-a40a-4b32-a28a-afed727a14af,Inbound,Returns,Reverse Pickup Enquiry,Issue was not solved ,ba0b582d-f2cd-4318-a469-b1344c99cf61,,09/08/2023 21:41,09/08/2023 21:45,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,1
2f469022-aed1-4cc4-bfe1-4059b47fed8f,Inbound,Cancellation,Not Needed,,0e6da065-4343-4d4d-8e33-9ff1eaff6154,05/08/2023 13:06,08/08/2023 19:56,08/08/2023 20:29,08-Aug-23,,Books & General merchandise,233,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
3f881887-9d89-4479-b0cb-ec7d017ec6ac,Inbound,Order Related,Installation/demo,,06ab969c-3ae8-4d92-8b24-9801c0116748,,09/08/2023 12:47,09/08/2023 12:54,09-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
89d10d06-0e1a-416e-bc2d-9dd87c26ab38,Inbound,Product Queries,Product Specific Information,Great job,c5205e7a-34b4-4a51-9921-48f6505b4a13,,08/08/2023 21:59,08/08/2023 22:01,08-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
2952db60-8590-4747-aeb1-ff8c7d1464fc,Inbound,Cancellation,Not Needed,Happy ,1d96e8fa-0d3a-4b61-a639-57e96f2c9128,,08/08/2023 12:20,08/08/2023 12:26,08-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7072b278-b19b-4666-a5c4-91d72914f200,Inbound,Returns,Fraudulent User,,20c3f00f-cf9d-4208-9f14-fb852dc0477f,,08/08/2023 18:57,08/08/2023 19:05,08-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
fe05c093-b662-44d6-9e1a-de23b60de071,Inbound,Returns,Reverse Pickup Enquiry,,0cf11a75-5549-4bf8-a71b-f75448257bfe,,08/08/2023 21:37,08/08/2023 21:38,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
34cfcad6-3d7d-4093-a123-4b8560be6403,Inbound,Returns,Missing,Do tell your sellers to ship products and Jatin helped me alot there was an agent saurabh that person literally told be my order is not eligible for return and Jatin understands my case and advsd the best to me So keep this guy around and do either train others cz their incompitence is causing us issued ,7b7f76c1-802c-4839-8d11-67809d838865,,09/08/2023 21:42,09/08/2023 21:54,09-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
a3930f57-1e33-4ae4-962b-592979839aa1,Inbound,Order Related,Order status enquiry,,1c74fdee-d611-4b8e-8923-5dfe7a8b1143,03/08/2023 13:30,08/08/2023 19:51,08/08/2023 20:11,08-Aug-23,NANDAKUMAR,Home,589,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
4f07797a-6a4d-45bc-8909-7d8bc475966c,Inbound,Refund Related,Refund Related Issues,,ed7f8183-4e23-415c-b3a0-8a21750021e7,31/07/2023 23:29,07/08/2023 22:11,08/08/2023 06:47,08-Aug-23,MOTIHARI,Books & General merchandise,1597,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,4
916ea5a7-e5dd-4cc7-a6fc-6cad10b3790e,Inbound,Order Related,Order status enquiry,,4a2550d0-db38-4fb3-8a78-7a5f9d719c64,,08/08/2023 14:05,08/08/2023 14:13,08-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7edf3e1e-1b9f-4da6-9d94-7b77123ee4c2,Inbound,Shopzilla Related,Account updation,,8805e57a-cf5e-4505-8283-3c077724bbca,,08/08/2023 20:17,08/08/2023 20:23,08-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5dea55b6-fe8c-4352-96f8-02bb608cdace,Inbound,Order Related,Customer Requested Modifications,,75d6bdbb-c78b-45ce-bfc3-6af55b77f15a,,09/08/2023 09:42,09/08/2023 14:50,09-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
eb688127-0479-4232-bcb4-638ec31ff322,Inbound,Order Related,Priority delivery,,8237f359-2cef-4608-b7a0-5e5ded3193b6,,08/08/2023 21:37,08/08/2023 21:46,08-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
edf8e276-5ff1-4cbf-b906-5d87750a1a6e,Inbound,Product Queries,Product Specific Information,Thank you ,fecb3b97-ba18-48a5-8efa-9e892a52567b,,09/08/2023 13:12,09/08/2023 13:26,09-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
fb44549b-aebe-4da0-9d74-768d2d474257,Inbound,Returns,Wrong,Very good ,6c413ac6-ff88-4978-8489-c823bb96cf1f,04/08/2023 16:33,08/08/2023 20:59,08/08/2023 21:03,08-Aug-23,HOWRAH,Electronics,799,,Nicole Hicks,Jackson Park,Michael Lee,>90,Evening,5
28ed5c95-98fb-4eaa-a691-1a11340c623b,Outcall,Product Queries,Product Specific Information,,be6d5372-332b-43d4-8b8e-e1a1205cfe55,,08/08/2023 10:43,08/08/2023 14:26,08-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e77b2fba-7857-4143-9d4e-76be3fd347f3,Inbound,Returns,Reverse Pickup Enquiry,,1be8686d-3923-45a8-8697-70a37af886ea,,08/08/2023 14:28,08/08/2023 23:22,08-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
1de18ff4-da2e-4c5c-b47f-76335263f1a0,Outcall,Order Related,Installation/demo,,8d57e43e-b9ab-4130-b216-f002d117ced4,,08/08/2023 14:47,08/08/2023 15:07,08-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6db25eca-04c4-402d-a9d8-339074808c76,Inbound,Refund Related,Refund Enquiry,,95cf4342-6410-4e05-a85d-5cc0a58dce1f,,08/08/2023 18:26,08/08/2023 18:30,08-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,3
858dad90-5bb4-47f8-8a7e-0654a4b72309,Inbound,Order Related,Installation/demo,,3fcfdda1-5dc8-4d3e-8d46-116b6676eee3,,08/08/2023 18:27,08/08/2023 18:33,08-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
5da7680e-7604-4717-8ccc-b6dac46f5aa0,Inbound,Returns,Wrong,,47ce2607-2a37-4056-b6d1-7db4cabc0824,,08/08/2023 22:04,08/08/2023 22:06,08-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
d15c100b-829a-43b5-bd97-bc787b531938,Inbound,Order Related,Installation/demo,,4bef2ccd-7562-4f72-9e39-27671be03632,,09/08/2023 07:13,09/08/2023 12:12,09-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,4
46f5f65e-fc13-4ed7-8f68-59979b52566d,Inbound,Returns,Missing,,d2f408c5-d054-4b36-b83e-edab056f0013,,09/08/2023 12:13,09/08/2023 12:21,09-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
6182d15e-83da-4b19-9d7f-16eb9a6ac877,Inbound,Feedback,UnProfessional Behaviour,,e58d1b8f-7543-418c-be28-aafe56db03fb,26/07/2023 09:48,08/08/2023 10:46,08/08/2023 10:51,08-Aug-23,NEW DELHI,Home,1499,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
de539ab1-ca2a-4f99-923d-062c04d65e39,Inbound,Order Related,Delayed,,88a265df-5b52-4e0a-b24b-cb9e3325df21,27/07/2023 23:10,09/08/2023 21:04,09/08/2023 23:35,09-Aug-23,SRINAGAR,Home Appliences,2099,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
41a31ad6-4b12-48f8-b537-1711f204a182,Inbound,Order Related,Order status enquiry,Positive behaviour ,d1b9c7d3-11db-4ddd-b138-50eb41cdf360,05/08/2023 12:36,08/08/2023 12:49,08/08/2023 12:49,08-Aug-23,UNNAO,LifeStyle,484,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
3bfb4fe7-7cc6-4969-b392-e37585c6fe24,Inbound,Payments related,Wallet related,,0b0f314c-da78-488f-928d-fa3e72234807,,08/08/2023 09:40,08/08/2023 09:44,08-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
a0cb6d88-887f-4d86-9b5c-de335cd549d4,Outcall,Returns,Return request,Nice,eeaf0bf3-28e3-4043-a44c-ce9a34f0b554,,08/08/2023 13:54,08/08/2023 13:57,08-Aug-23,,,,278,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
b34b4f54-6603-40aa-a6e5-a0c9ddd595a6,Inbound,Returns,Reverse Pickup Enquiry,Chat person talking very good ,93ed6c30-11c1-42d3-aaa3-8523e2ad736a,,09/08/2023 00:29,09/08/2023 12:06,09-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
32cde6b2-9b17-40d4-b11b-a897cb1b5924,Inbound,Feedback,UnProfessional Behaviour,,c5cac3f1-876f-445b-8508-d08a1f703e4d,,09/08/2023 12:01,09/08/2023 12:08,09-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
964b3c64-c5f7-4d91-8d4c-d29eafed139e,Inbound,Returns,Reverse Pickup Enquiry,,6b1fe670-4b94-4099-9e49-42b2c7785c5a,,09/08/2023 13:27,09/08/2023 14:40,09-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
7c84bde1-c0dc-40ca-bef8-c5b9f8296448,Inbound,Order Related,Delayed,,26669e62-b500-4903-a91a-9362c4552035,31/07/2023 20:04,08/08/2023 17:56,08/08/2023 22:12,08-Aug-23,SURAT,LifeStyle,1349,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
908dda11-bc27-4890-9ccd-e8a531339651,Inbound,Returns,Return request,Thank you ,d48c1a5b-8c1b-4782-a5c2-67c82e0058b4,,08/08/2023 19:56,08/08/2023 19:58,08-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
d563bfc0-e038-463b-9108-e10baf53c403,Inbound,Returns,Reverse Pickup Enquiry,About my order return process is not good to me and also not good for any customer.........10 days is sufficient to pick up the product but u can't and also say your time is over by our return period and after 5 day u say u are not available......what is this....it is not right sir/mam or Shopzilla.....Customer satisfaction is more important.Pls my order pick up.,bfe54ce0-6383-43e7-8451-654d05812d31,,09/08/2023 07:31,09/08/2023 11:15,09-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
2447d0ca-b68f-48db-9af2-930670db3333,Inbound,Order Related,Order status enquiry,Very very nice ,36e829e7-b70a-4461-a02b-b19eb2b9d889,,09/08/2023 13:39,09/08/2023 13:40,09-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
69ecd72e-d771-48b8-abb3-f8123cfc64a9,Inbound,Returns,Return request,New policies are pathetic. I was trying to login into my account but was unable to do so since Shopzilla was not sending OTP on my registered email id. Now I see maximum unsuccessful attempts reached.,328918eb-7a90-4634-aa61-069e94990cc3,,09/08/2023 22:03,09/08/2023 22:44,09-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
68ef7c92-8816-4c94-bcae-0a320a26ea68,Inbound,Returns,Return request,,edf8f04d-b7af-4c0d-b513-ae8480e888df,04/08/2023 13:57,09/08/2023 09:57,09/08/2023 10:56,09-Aug-23,KOLKATA,Electronics,1399,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
4956a92f-2cde-43a0-b1f8-9fef79c27183,Email,Refund Related,Refund Related Issues,Pls refund y sound system ,0e4735da-99e2-4398-b1b5-726b040be533,24/07/2023 19:21,09/08/2023 20:58,09/08/2023 21:01,09-Aug-23,UJHANI,Electronics,2089,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,1
35dbe1bc-a94d-4a4c-b2f6-c5983947424f,Inbound,Order Related,Delayed,Resolution time is very long,6b7549c2-9010-45f2-9aad-bbd71b397b34,31/07/2023 08:04,08/08/2023 13:40,08/08/2023 13:58,08-Aug-23,VELLORE,Books & General merchandise,404,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
ecc348c7-8e32-4d6f-b373-82eb8a4d772f,Inbound,Order Related,Order status enquiry,Good service ,142f0b06-1453-4560-bdee-9979d5e42bf5,,08/08/2023 08:18,08/08/2023 08:28,08-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
bb425f7f-9eab-4e0c-88bd-bfaa4c3e64d8,Inbound,Returns,Reverse Pickup Enquiry,,e29afe20-fb4c-4f66-8736-e40062202582,,08/08/2023 10:00,08/08/2023 10:02,08-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
0281801e-e856-4691-ba76-ba452b55124f,Inbound,Order Related,Delayed,,ec7f1a77-97c5-4ccc-a982-5c2f2c81ee20,,08/08/2023 04:03,08/08/2023 04:15,08-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,3
484c2575-0ca8-48d2-b934-a414ae0fd196,Inbound,Order Related,Seller Cancelled Order,Just make sure if the seller does not have product they should cancel the order immediately,8dfae196-101d-4d41-9ffc-073dfd5c593f,,08/08/2023 15:31,08/08/2023 15:38,08-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
ffaaf16b-1ae9-452a-b415-5755c1c1a316,Inbound,Returns,Reverse Pickup Enquiry,,dbd26bfc-8dd4-4dfc-a19f-2d8860c62072,,09/08/2023 18:39,09/08/2023 18:39,09-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
7d6c4748-9c61-4ed0-a697-4d4dbead0376,Inbound,Returns,Reverse Pickup Enquiry,,08feb017-9798-4387-9a5f-be62d0bb5fe3,,08/08/2023 08:07,08/08/2023 08:16,08-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
2ec9fb44-b652-4f3d-8629-4d6dba41db5e,Inbound,Feedback,UnProfessional Behaviour,,a4cc99a0-d630-447a-8c79-1c555a308d32,,08/08/2023 13:22,08/08/2023 18:18,08-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
16db8426-a8f2-4b6a-8255-c88a4a0c0c57,Inbound,Product Queries,Product Specific Information,,7ff2f74b-6420-4122-acb3-82dd30abbde6,,08/08/2023 13:29,08/08/2023 13:32,08-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
1b7aa1c3-f3ff-4ffb-91f0-a3cf0040880f,Inbound,Order Related,Installation/demo,,c704610b-08b5-434f-856b-c543dc576b2c,,08/08/2023 17:36,08/08/2023 17:42,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
0755a3ef-bb01-49be-98d5-2e0a4733f8d9,Inbound,Order Related,Installation/demo,,adb2934d-7dc5-4a50-be25-54ca41f46b42,,08/08/2023 18:27,09/08/2023 17:59,09-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
04315e23-84be-4c51-b386-966fbc77f118,Inbound,Feedback,UnProfessional Behaviour,,7f683065-4828-41a5-946f-dc2d6efb6faf,,08/08/2023 22:55,09/08/2023 00:30,09-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,3
2a2be807-2e59-4304-8e1e-dda48f7786cb,Inbound,Returns,Service Centres Related,,0c7717a4-f1db-47bc-a561-d63b50eccb62,,09/08/2023 12:04,09/08/2023 12:30,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
f319a659-b89d-4169-b0e9-688184e27f82,Outcall,Returns,Reverse Pickup Enquiry,,c6b26039-1598-43ee-a335-acda5f5b04e3,,09/08/2023 12:54,09/08/2023 13:50,09-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
8e79e410-0774-40e0-9d03-81cee01e420b,Inbound,Returns,Missing,Good,9a35eb1f-57ff-4b72-ad52-7e277557f2ca,,09/08/2023 23:25,09/08/2023 23:31,09-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
1fcd2324-a336-465e-8a09-9f9506b600f3,Outcall,Returns,Missing,,6cf8b763-bbc7-477e-8073-71f034526deb,31/07/2023 09:05,08/08/2023 18:52,08/08/2023 19:09,08-Aug-23,VADODARA,Affiliates,77,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
b2e8a1ac-cdd3-4141-8e98-4d9079b8166f,Outcall,Payments related,Payment related Queries,Worst service received on 1st call,f3bd20c8-8d16-4544-88a3-68e3c95024ee,,09/08/2023 11:09,09/08/2023 11:21,09-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
fe2a11ba-da84-4770-a5d0-7343736b31e4,Inbound,Order Related,Installation/demo,,3c1f6530-d0e9-4e4f-87a2-9157b90f8b6d,,09/08/2023 18:15,09/08/2023 18:29,09-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
255b1c21-ac61-4fef-89ba-05d600646251,Inbound,Returns,Fraudulent User,Thank you Shopzilla customer care ,a76718f0-9ae7-4bec-a754-a848eb02773d,,09/08/2023 18:15,09/08/2023 18:22,09-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
aa5aa190-e7bd-4701-a7bd-3bd47d8a7f49,Inbound,Cancellation,Return cancellation,Nice and helpfull for my query and solve my issue in just few minutes. Thank you,da4e3a3d-8059-4879-a6a2-1535254e5d83,,09/08/2023 14:17,09/08/2023 14:20,09-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
43f11b3d-6f61-4eb8-a713-a91270b18c58,Inbound,Product Queries,Product Specific Information,,5177da9b-0613-448c-9954-2c87479cc73b,,09/08/2023 16:55,09/08/2023 17:02,09-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
fa0b8c6c-8bd5-4e96-8f83-c4eb97a28c01,Inbound,Returns,Wrong,Very nice ,b66e7231-f507-46dc-b49c-2460ad54c3cc,,09/08/2023 11:06,09/08/2023 11:13,09-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
206583c1-8d68-4406-8fc8-41c73f2ea286,Inbound,Cancellation,Not Needed,,87e5a604-136f-480c-b9ff-55573a09e232,,08/08/2023 20:53,08/08/2023 20:57,08-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
8237979e-9576-41f4-806e-30f775cecf01,Inbound,Product Queries,Product Specific Information,,4ae06ff4-a2d5-43e3-9f30-b85566f4cdf3,,08/08/2023 18:40,08/08/2023 19:08,08-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
209ec192-233a-4999-b422-cad2ca04ba7c,Inbound,Order Related,Delayed,,0dd37c10-0413-47b3-80d0-20ac551c6e40,01/08/2023 17:39,09/08/2023 17:02,09/08/2023 17:04,09-Aug-23,KHARAR,Home Appliences,6990,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
381678f9-b953-4a46-a329-645cf017b361,Inbound,Order Related,Delayed,,673e2e66-684e-49a3-951b-e6472a52bab2,04/08/2023 15:26,08/08/2023 18:40,08/08/2023 18:40,08-Aug-23,JHARSUGUDA,Electronics,1599,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
19c40d97-91bb-40e2-8aed-9c6627fb9609,Inbound,Payments related,Online Payment Issues,,787e8537-09b6-4405-8c70-efde319a1a50,,08/08/2023 17:53,08/08/2023 18:25,08-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
6325e842-7865-4098-9b0c-03793cbeab2e,Inbound,Order Related,Order status enquiry,,a5b877d8-28e0-4905-b02c-4f97023ebcee,,08/08/2023 19:26,08/08/2023 19:49,08-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
f63deb19-4487-443c-959d-b820c4038c8e,Inbound,Returns,Reverse Pickup Enquiry,,531d7e2c-f7e7-441c-9d3e-bb4fba0288b6,,09/08/2023 16:18,09/08/2023 17:51,09-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
d00d5db1-4ed2-46e0-94f6-e2c1abf61590,Inbound,Returns,Reverse Pickup Enquiry,,d00cd5c1-b197-4f69-8163-52433339d350,,08/08/2023 14:40,09/08/2023 00:34,09-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
07d88c2d-667d-488a-b198-35dbbe70c806,Inbound,Refund Related,Refund Enquiry,,003f5da0-bf5c-4504-b889-7c36a8e2cd84,,09/08/2023 20:27,09/08/2023 20:29,09-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
3865eb65-fc5b-404f-9200-45af4ce9e89d,Inbound,Returns,Reverse Pickup Enquiry,Issue was not solved ,db448039-5420-46d6-9399-d095a106273e,,09/08/2023 20:42,09/08/2023 20:44,09-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
ce5f525c-f1ff-4910-ae89-243a0e7435b5,Inbound,Order Related,Order status enquiry,,d674fbd6-f38b-4c3a-9b11-92ca3dd80504,06/08/2023 09:41,08/08/2023 21:56,08/08/2023 21:57,08-Aug-23,MUMBAI,Mobile,8499,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
4b571542-501e-49ee-b5a3-fd69e7b4aee9,Inbound,Returns,Reverse Pickup Enquiry,,d713a0cf-1aae-4ba6-b1b4-2adc832dcdc0,,08/08/2023 19:59,08/08/2023 20:01,08-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
40a5618e-8e55-42aa-946c-12291028fcec,Inbound,Returns,Fraudulent User,,2f3697de-89c3-4397-abeb-456b0e7566f3,,08/08/2023 08:33,08/08/2023 23:15,08-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
e83312ad-9570-4554-b155-0cd539b5f510,Inbound,Order Related,Order status enquiry,Good ,70c47059-f594-4d7d-bc9b-b85b58d0dfcd,,08/08/2023 14:22,08/08/2023 14:23,08-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
c8fdd91d-785f-49cd-97cc-d4322c343603,Inbound,Order Related,Order status enquiry,Please improve your delivery ,011eda86-453a-42aa-bd16-bffcad030c15,,08/08/2023 20:08,08/08/2023 20:12,08-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,1
f1e41655-075e-43e4-b5f2-aa922b5c3484,Inbound,Refund Related,Refund Enquiry,,162a65b9-26e4-4515-85a3-b207d2f3b772,06/08/2023 13:36,08/08/2023 13:09,08/08/2023 13:11,08-Aug-23,LONI,LifeStyle,392,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
6987e3b8-291b-4202-b5e7-e045f4dae8f9,Inbound,Returns,Damaged,,1c103b76-e425-4aae-93b7-6ecec77cc9cb,05/08/2023 00:01,09/08/2023 13:47,09/08/2023 13:47,09-Aug-23,KAITHAL,Books & General merchandise,349,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5de7709c-675d-463d-94e9-944479a7a3dd,Inbound,Returns,Return request,,c7071e72-7b07-4ba9-829a-6ab8f8745568,,08/08/2023 19:19,08/08/2023 19:32,08-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
e471242e-e1c8-4a71-8bae-6af6aeefee02,Inbound,Order Related,Invoice request,"Its amazing... Way of talking was so cool. No special effort required to teel my problem... Everything was fair i just love the agent and her way to understand,talk ....it was very humble????????",7c9f1310-2c10-47fa-ac17-747599593313,,08/08/2023 20:07,08/08/2023 21:04,08-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
d699c3db-d17c-4588-80ee-5c2e737b9733,Inbound,Order Related,Seller Cancelled Order,Awesome Service this Singam Lady,c8b64942-40a7-432b-af12-f9aab912230a,,08/08/2023 20:47,08/08/2023 20:49,08-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
0150ecd5-bf6d-4134-bc58-1075d2e2b1a4,Inbound,Order Related,Installation/demo,resolved you coustomer problem ASAP ,98328b57-d952-4fd5-a393-99893a0afd18,,09/08/2023 12:46,09/08/2023 12:51,09-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
dba9e248-48f2-4d65-828a-53338270b215,Inbound,Returns,Return request,Please check products before delivered.. There are products missing,79b9e23a-c490-47ed-99b9-376b6b1d572e,,08/08/2023 16:00,08/08/2023 18:57,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,3
1673fa20-04a6-4e19-bf71-4cdd707ca95b,Inbound,Order Related,Invoice request,Nice ,ce683a09-018f-448c-b2e1-03092be7f62f,,08/08/2023 18:55,08/08/2023 19:00,08-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
1d087813-e57e-446f-b692-98bbbd0cfa9e,Inbound,Feedback,UnProfessional Behaviour,Issue is still open.,8345c52e-e5f4-4aaa-95bc-84baa7a22adc,,09/08/2023 12:26,09/08/2023 13:09,09-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
2268673d-4d9a-4bc3-87ec-9c2772d1fd4d,Inbound,Returns,Missing,,4f38e4b0-78ee-44cf-9ab2-3f944d1cc37d,04/08/2023 07:33,08/08/2023 16:30,08/08/2023 16:33,08-Aug-23,MAYNAGURI,Books & General merchandise,280,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
dba8c25e-7ecb-4908-bde3-c5c164555514,Inbound,Order Related,Delayed,,19fe70ad-11e5-40eb-ad44-82ae2a82cb2d,05/08/2023 09:02,09/08/2023 17:07,09/08/2023 17:15,09-Aug-23,HYDERABAD,Mobile,31999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
36d9610d-6965-4c64-9613-e7d98ddf9f48,Inbound,Returns,Fraudulent User,,c7f35e05-33b6-411b-a76f-b741bade224e,,08/08/2023 18:37,08/08/2023 18:58,08-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8a71e282-15d4-4c15-af60-9f03596cb477,Inbound,Order Related,Delayed,,a92e3fbb-e85d-4ced-b29c-31996222ce04,,08/08/2023 16:21,08/08/2023 18:19,08-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
76bd8b64-32c2-4098-b5f1-93486f9676e2,Inbound,Returns,Reverse Pickup Enquiry,,aaef1fce-7246-4fac-b569-887ea48bf22c,,09/08/2023 15:42,09/08/2023 15:46,09-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
566b5528-97f8-4a85-98d0-0461c2a39018,Inbound,Shopzilla Related,General Enquiry,,8a1025f2-4687-427a-a1ad-9e28e7b6a29e,,09/08/2023 17:10,09/08/2023 17:12,09-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
663e280f-7303-49d9-8e86-6055ed0821c8,Inbound,Shopzilla Related,Signup Issues,,e47e24f7-1988-42c5-8dc0-3ee7641f4ac2,,09/08/2023 18:31,09/08/2023 18:42,09-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
a6b431d9-7772-4b14-af0e-67fcd26726f3,Inbound,Returns,Fraudulent User,,6f2b0902-963b-49a9-a8fe-81e151c8bd51,,09/08/2023 21:40,09/08/2023 21:55,09-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
d6ba3696-7b74-4e07-a4ba-f70d096dc52a,Inbound,Cancellation,Not Needed,,c155715b-09e9-40f5-ba25-5be6d151f251,04/08/2023 10:20,08/08/2023 15:12,08/08/2023 16:09,08-Aug-23,DEORIA,Electronics,1199,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1ea1df62-0302-4f04-9d85-df445acedea4,Inbound,Returns,Reverse Pickup Enquiry,,0d5c6026-7117-4ed2-9169-34171e72cce2,04/08/2023 00:37,08/08/2023 00:18,08/08/2023 00:21,08-Aug-23,KAITHAL,Books & General merchandise,116,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
74818ee0-2ad9-4fd4-a800-d4db84e697bf,Inbound,Order Related,Seller Cancelled Order,Your Shopzilla service is very good ,0f94c507-60d6-4474-9839-eb2d2e98c6a5,,08/08/2023 08:32,08/08/2023 08:41,08-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
9bd97212-02af-43d0-9887-e146299d76ff,Inbound,Refund Related,Refund Enquiry,Customer care executive was polite and knowledgeable ,d4696424-4365-430d-a3c2-368e182883ed,,08/08/2023 17:28,08/08/2023 19:44,08-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
cc20a070-4daf-4846-a463-844ced9f4507,Inbound,Returns,Reverse Pickup Enquiry,,4720f70f-78fb-42e7-8464-8ecbb58783cf,,08/08/2023 19:53,08/08/2023 20:54,08-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
8ca939db-6503-44ec-92b3-b2bcba4efcfd,Inbound,Returns,Fraudulent User,,f2cb83ef-5e55-4506-b1ba-2ad2f0f81e88,,09/08/2023 09:11,09/08/2023 13:08,09-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
8df1fe5e-2799-459a-8ebf-873d381fe1ae,Inbound,Returns,Reverse Pickup Enquiry,,a5399402-4aab-47d7-b4c5-67c68496792f,,09/08/2023 16:22,09/08/2023 16:41,09-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,3
aee86b57-c7ba-4145-972a-5e776836a468,Inbound,Returns,Return request,Very good,b1c3b977-1b93-4426-8625-b1bbbe4edfde,,09/08/2023 14:07,09/08/2023 14:15,09-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
efc4645c-d9ee-40df-857c-aee5fc3a51e7,Inbound,Returns,Reverse Pickup Enquiry,,16582f3c-d2e6-4b57-bbe4-18060f345105,,09/08/2023 22:08,09/08/2023 23:12,09-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
db35b962-61ae-4410-a456-7362842581b3,Inbound,Returns,Reverse Pickup Enquiry,,cd0548c9-0493-49d6-9929-70f4daca02fd,,09/08/2023 23:41,09/08/2023 23:44,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
e477ad9d-a225-4a97-90d9-9d0d09e63cd3,Inbound,Order Related,Delayed,,c607e8c2-e5a1-4e40-b59e-e812ca761bb0,,08/08/2023 02:11,08/08/2023 02:16,08-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
5c7abea3-4173-4736-8cf7-1c58f5a05f8c,Inbound,Returns,Reverse Pickup Enquiry,,b5f01b1e-d13e-4773-bf6a-896c9018452a,,08/08/2023 10:28,08/08/2023 10:32,08-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,1
26bca49a-4c4f-4d27-b992-c2fc8d4f9f0b,Inbound,Returns,Reverse Pickup Enquiry,"I am not happy, need solution on delivery of wrong item",6be741da-41c1-47f7-8f53-dc75b5f6a18c,,08/08/2023 12:03,08/08/2023 12:13,08-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
c9395d31-166b-415b-8e21-902734c38cea,Inbound,Shopzilla Related,Shopzila Premium Related,Please refund my money back ,8b53c558-2b1e-4ecb-b95b-691b6de5d1aa,,08/08/2023 12:15,08/08/2023 12:17,08-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
3a763041-ea73-43a5-bbb4-a9d14bf036da,Inbound,Order Related,Order status enquiry,,5c11e931-acc0-4154-ad60-9ff75d75a329,,08/08/2023 12:03,08/08/2023 12:07,08-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,4
14c46fa7-a496-42f8-85b0-446da0971658,Inbound,Order Related,Installation/demo,,5a80060b-6da0-40ae-9921-2d998a77743a,,08/08/2023 22:04,08/08/2023 22:07,08-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
712ed7ea-6502-4dfb-981b-addbb090ec44,Inbound,Order Related,Delayed,,650fe453-9921-4e1a-8c57-1838754f4f66,,09/08/2023 11:58,09/08/2023 23:05,09-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
c46b54c3-3b02-4579-bc82-516925cbe5b3,Inbound,Returns,Service Centres Related,,dba078df-c6a1-48a0-af8e-e7d2eb8b49ba,,08/08/2023 13:04,08/08/2023 16:02,08-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,2
cd34fa20-f0b7-47de-a1d2-bf3146e7d6a7,Inbound,Returns,Wrong,,93b0e6c2-29b1-47e0-8f7b-f7f4edddb3b8,,08/08/2023 13:34,08/08/2023 13:38,08-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
5132c471-a94b-4910-b996-eb7d674c26c8,Inbound,Others,Call back request,"Dear teamGrocery packaging should be more improvement.Last time I have complaint about the same issue.But no improvement by  Shopzilla.I purchased from Ama...n grocery their packaging is excellent everytime.Please improve your system as mentioned above.Thank  ,??",84f7d930-3dca-4055-8aa7-d0f23cf133b1,,08/08/2023 18:41,09/08/2023 07:25,09-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
2af84da1-e7d7-41d9-919f-660fa73b8dc7,Inbound,Shopzilla Related,Signup Issues,,61e48632-0eae-4536-9f04-a20933adf61f,,08/08/2023 22:53,08/08/2023 22:54,08-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
1c1e5e7c-21df-44b1-ad31-28e983cf6b51,Inbound,Returns,Reverse Pickup Enquiry,Good consultancy to solve my problem ,502d1ff2-caae-4f53-9f62-6035a7198ed8,,09/08/2023 06:59,09/08/2023 11:02,09-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,4
489db95d-abf7-49fa-9a70-8300a8412016,Inbound,Order Related,Installation/demo,Issu problem   very ????,651e1f6b-9285-4d07-950a-82f6cd063161,,09/08/2023 11:57,09/08/2023 12:06,09-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,1
60ed01b9-3e12-4a50-9769-3344689a9e39,Inbound,Order Related,Delayed,Shopzilla exchange policy are not properly communicated and this cause undue harassment of customer,9db13543-b5b8-4cec-b2c5-c9adf986263f,,09/08/2023 17:26,09/08/2023 17:26,09-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
b227959e-4032-40a9-a5f1-35f3e4efea75,Email,Refund Related,Refund Enquiry,,5112d8f9-064e-4ac6-a676-432fc75eb76c,,08/08/2023 12:08,08/08/2023 13:38,08-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
b7317566-f240-4862-87f1-9d010af233a8,Email,Returns,Reverse Pickup Enquiry,,0235c9f9-f219-44d1-b204-dc855d836ed8,,08/08/2023 16:00,08/08/2023 16:04,08-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
3848ecb5-58e0-4bef-9911-6d4a79f351f3,Inbound,Order Related,Invoice request,Customer support executive are very nice talking way and she raise my issue on a priority basis I'm happy with her services .But not happy with Shopzilla because they will cheat me and I'm prime customer but they will dne fraud with me on my grocery bill so if my issue not resolved I will escalate on Twitter and other social media apps and if my charges are not valid please refund the same .,a04d9390-d510-41a0-b79c-b55464dcc14f,,08/08/2023 21:15,08/08/2023 21:21,08-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
4394af9b-e9cb-4d11-8fee-878e70f0880f,Inbound,Returns,Return request,I'm satisfy with customer support,c62e174f-540b-413d-b4f7-520818339f54,,09/08/2023 08:16,09/08/2023 11:12,09-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
f2e92793-2c45-4b82-a1b0-8b7fbd05d819,Inbound,Returns,Fraudulent User,,bbbcd95f-9045-4d94-8eda-2b5000589395,,09/08/2023 22:01,09/08/2023 22:02,09-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
49ce9beb-d922-471a-ae75-138c3c9185bb,Inbound,Offers & Cashback,Affiliate Offers,,4a3ad43a-5309-476c-9da9-bdb254d4fdeb,,08/08/2023 14:31,08/08/2023 14:32,08-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
4a930e17-7acb-4f0b-bb93-e5a109718917,Outcall,Returns,Return request,,a5e176ce-6604-4688-9742-8fe0ff21b297,,09/08/2023 09:09,09/08/2023 11:02,09-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cbd3f47d-61fe-4d19-b09e-7e687da533a1,Inbound,Shopzilla Related,Signup Issues,Set a toll free customer care number for any query ,6ad5205e-c737-4a6a-9551-897b6dd66a3d,,09/08/2023 10:28,09/08/2023 11:21,09-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
b524c66a-412e-4c8b-a5bb-f9dbe7138310,Inbound,Returns,Reverse Pickup Enquiry,,00eb3a6d-6b9a-45da-97fa-2d08fb5e91b4,,09/08/2023 13:12,09/08/2023 13:13,09-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
055a96e1-9b90-46cb-843e-f59f20675505,Inbound,Order Related,Installation/demo,,418341eb-0dbd-4b75-ae1d-97c185da4cfa,,09/08/2023 15:12,09/08/2023 15:39,09-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
48a904f1-2374-4469-a0a8-fe54df6e8622,Inbound,Returns,Wrong,Is was nice to you mem.,416bcf0b-e175-4659-b930-b88fe35d2731,28/07/2023 19:47,08/08/2023 13:11,08/08/2023 13:14,08-Aug-23,NAGPUR,Electronics,1058,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
b404238f-e07e-4b05-97fc-bfd4a84dbdc5,Inbound,Returns,Reverse Pickup Enquiry,,d771c07b-d740-4b67-95b4-a0d29364d77f,31/07/2023 15:59,09/08/2023 06:45,09/08/2023 10:53,09-Aug-23,SEHORE,LifeStyle,1047,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
a22861d2-ef48-46f4-a302-01922c6ed85e,Inbound,Returns,Product related Issues,,30df9123-fb8b-454a-aba2-4f52ac7a5cfc,,08/08/2023 11:37,08/08/2023 11:40,08-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,4
9a91d397-5df4-4c9e-8de3-4a6779aa4d89,Inbound,Returns,Reverse Pickup Enquiry,,e7e1d106-4121-4d81-a975-7a27876c15a4,,08/08/2023 12:26,08/08/2023 12:27,08-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
ae13c4de-0ddb-4b44-8b11-2459a29fc07a,Inbound,Order Related,Delayed,,24d35884-0f12-4611-9edb-888eb7041e48,,08/08/2023 17:38,08/08/2023 17:39,08-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
2eefff2c-57fa-45c9-a386-fac74ffe0a13,Inbound,Returns,Reverse Pickup Enquiry,,458913d7-2b51-45ec-bb89-7c0a4b8d82f1,,08/08/2023 14:30,08/08/2023 14:36,08-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
3875044e-2912-4204-9449-ca25850022d2,Inbound,Product Queries,Product Specific Information,Good ,d6e90dc2-5ee0-4364-9ed2-dc3d65bf78f3,,09/08/2023 10:26,09/08/2023 11:27,09-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
6492c92a-4d20-4fba-ab32-a3133ed08081,Inbound,Returns,Fraudulent User,Better ,c349528a-f5b2-481b-bf67-b01805d3b3fb,31/07/2023 23:12,09/08/2023 08:23,09/08/2023 10:55,09-Aug-23,BHAGALPUR,Electronics,1799,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
c2fde426-3eee-4e76-83e8-1c35df99a55d,Outcall,Order Related,Delayed,,c2ebffaa-793c-400b-acb1-b3276c1a9b61,02/08/2023 16:49,07/08/2023 23:58,08/08/2023 00:00,08-Aug-23,ARARIA,Books & General merchandise,426,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
76af3b4f-c58e-4608-9be2-7bd128c6d0c4,Inbound,Cancellation,Not Needed,,5e15add6-42a1-4fdd-ab30-94924a6f09d0,,08/08/2023 18:50,08/08/2023 18:53,08-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
e76471fd-c176-43f5-b9f3-cd33ae5cbc9a,Outcall,Order Related,Seller Cancelled Order,,8df54f2f-43e6-42cc-a6ee-5bf197b41bd0,,09/08/2023 11:42,09/08/2023 11:49,09-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7046b880-f5bc-496d-bbab-bc77b8f82823,Inbound,Product Queries,Product Specific Information,,65136289-b4e3-474a-a63d-e0793fa45f51,,09/08/2023 20:42,09/08/2023 21:07,09-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
557a6d3f-4071-416b-9658-46373e1357aa,Inbound,Order Related,Order status enquiry,Good ,cd108e25-a978-473b-9037-cb1e21f8a438,,09/08/2023 20:44,09/08/2023 21:24,09-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6a36826d-1ee3-4a66-87df-c94f2dcc603f,Inbound,Product Queries,Product Specific Information,,9e2c9503-43bc-4637-9440-501d7ac66d7c,,06/08/2023 20:56,08/08/2023 16:58,08-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
b59ca4d4-a994-4cd2-85a4-1cb502def37d,Inbound,Refund Related,Refund Related Issues,,cf717ced-b8a5-4a2e-bff3-b5d530ba49ca,,08/08/2023 17:49,09/08/2023 09:12,09-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
ddd762cb-5f26-4b7d-81ac-7c523e337f12,Inbound,Order Related,Installation/demo,,6cf70363-08dc-4145-87f8-f100f4588056,,08/08/2023 20:26,08/08/2023 20:28,08-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
d2d45e1a-e850-4b09-907e-468eda382aaf,Inbound,Returns,Reverse Pickup Enquiry,,c5602642-976b-4a33-a554-43eec57a976f,,08/08/2023 22:26,08/08/2023 22:26,08-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
d65b525b-3abb-4bef-86b2-8a1f6b524856,Inbound,Feedback,UnProfessional Behaviour,Solve issues immediately.Nowadays It takes to much time to solve a issues.,8f684450-6de0-4ed8-b153-07186823b103,,09/08/2023 00:15,09/08/2023 11:02,09-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
af8ca5b7-accd-4171-ba63-4f774eec7ace,Inbound,Refund Related,Refund Enquiry,,c6c9469d-71ba-420a-99a1-9e91547e06bc,,09/08/2023 09:09,09/08/2023 11:53,09-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
e5495c71-94e9-4ac6-8514-6a3c97ed3ae5,Inbound,Product Queries,Product Specific Information,Good ??,c2cebd2d-9a80-4f77-a581-a30a4235c1a5,,09/08/2023 13:35,09/08/2023 13:37,09-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6fd7f5fd-2ecb-4532-afd0-f0baeeef79bf,Inbound,Feedback,UnProfessional Behaviour,,05ac7c29-7919-4c72-a3ca-c1a92e8a1d62,,09/08/2023 17:46,09/08/2023 17:55,09-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
213685a4-3f2a-4c40-9de8-20038b32de86,Inbound,Returns,Service Centres Related,,84aaf73c-3bd7-43b0-be3e-465ef501629e,23/03/2023 13:11,08/08/2023 20:43,08/08/2023 22:36,08-Aug-23,NEW DELHI,Home,749,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
7fc33d7d-7af7-4d76-8e4b-d5e0ebae9b8a,Inbound,Order Related,Delayed,Thx for spotted and helpful sir....,ef3d7d23-0434-43e6-8e17-1d2965343adc,29/07/2023 00:17,08/08/2023 11:44,08/08/2023 11:46,08-Aug-23,LUDHIANA,Books & General merchandise,549,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
21234824-b532-44e7-a207-de14d42d3cbc,Inbound,Refund Related,Refund Related Issues,,9e11921c-d60e-4d62-88fe-344f7a3b1caf,,08/08/2023 21:40,08/08/2023 21:41,08-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
eb674b02-6586-4a71-98da-25defd578c20,Outcall,Order Related,Delayed,,19aa3dd6-74e5-46d2-b76f-c8311494f029,,09/08/2023 09:40,09/08/2023 15:12,09-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2b22ba40-b6a7-45e2-a56d-6984fdcb5dec,Inbound,Returns,Reverse Pickup Enquiry,,836aac46-4f90-47d7-8261-ba159576dcf9,,09/08/2023 13:06,09/08/2023 13:12,09-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
cd256a83-9e99-4433-b590-9942bb75441b,Inbound,Returns,Reverse Pickup Enquiry,,cd314070-3741-4ca7-88c6-eca781889f45,25/07/2023 23:16,08/08/2023 20:43,08/08/2023 22:16,08-Aug-23,ALIGARH,Books & General merchandise,173,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
cc395b22-2f3b-4f60-9c47-2919133c67f2,Outcall,Returns,Missing,,1853112b-19c9-4366-999d-b903b0e8e26e,,09/08/2023 19:02,09/08/2023 19:04,09-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
ec2b29b2-2a48-443a-9ddc-87bb486b1d10,Inbound,Returns,Reverse Pickup Enquiry,Nice ,fbb9b907-48b5-4c27-879b-2a709f06c024,,08/08/2023 12:06,08/08/2023 12:08,08-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
e38d42ce-2651-496d-a308-49a660945399,Inbound,Returns,Wrong,In all the way sharing with customer support was satisfactory ,b0cb294a-b7c5-422a-9c87-a549969a92c6,,09/08/2023 18:09,09/08/2023 18:18,09-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
5dc6d368-d78d-4437-8271-eac63fe8bbd7,Inbound,Cancellation,Not Needed,Please ensure the delivery of product on or before the time ,1025ac67-d4a0-4c50-98b5-b761c78342ac,30/07/2023 20:30,07/08/2023 18:45,08/08/2023 01:19,08-Aug-23,ICHALKARANJI,Books & General merchandise,284,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,1
0b1d016c-a48e-4135-80e1-1698b0f07a61,Inbound,Returns,Missing,,cdf35c38-35e0-41c9-9a15-cdb6656442c2,,09/08/2023 17:08,09/08/2023 17:47,09-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
e6c5a3ce-2a93-4e32-818c-1025a90cbd9d,Inbound,Order Related,Invoice request,,db3d971a-a854-4fcd-a8f4-a47111dee816,,09/08/2023 14:54,09/08/2023 15:05,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
37092244-68fc-4e6c-9222-700e7db17c47,Inbound,Returns,Reverse Pickup Enquiry,,782cada9-d98c-4866-b5df-4f881fc94c74,05/08/2023 19:58,07/08/2023 22:18,08/08/2023 11:55,08-Aug-23,NEW DELHI,Books & General merchandise,105,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
bc070920-b3e8-4b75-aa8b-8581a4d1b6cb,Email,Order Related,Installation/demo,Good,cf048342-11e1-468c-90a9-36213645184e,,08/08/2023 17:33,08/08/2023 17:35,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
21986be3-df57-44a0-a1bd-eb7c4d9b2725,Inbound,Refund Related,Refund Enquiry,,ce974fb4-a91a-48c8-8fb0-c6f77510312c,,09/08/2023 08:23,09/08/2023 10:49,09-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,1
2bb9fce8-d058-4492-8361-5fb6f3097fcb,Inbound,Returns,Reverse Pickup Enquiry,,670da74e-3b3b-48cd-95d1-54a86b6503bf,,08/08/2023 14:52,08/08/2023 15:11,08-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
37919c61-d35b-4513-af47-e115afccc717,Inbound,Returns,Fraudulent User,,170391bd-0475-4e91-b315-0c6d4e167571,,08/08/2023 16:07,08/08/2023 16:21,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
3b84edd9-c426-474b-9e7c-f75c13997b0a,Inbound,Returns,Reverse Pickup Enquiry,,05d9c2df-d137-49c1-bea3-954d99f17e89,,08/08/2023 19:50,08/08/2023 22:51,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
40ea68d4-1304-429e-a8c0-705390ae2cb6,Inbound,Returns,Reverse Pickup Enquiry,,27f6dc2d-2086-4514-84ba-9882d8511119,,09/08/2023 14:08,09/08/2023 14:13,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fab08184-693b-424a-9c7f-99465c89b6ab,Inbound,Returns,Wrong,,0728ee4f-d959-4255-a6da-5f5789bb8c85,,09/08/2023 17:04,09/08/2023 17:16,09-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
ab52ad7d-bc68-4611-bb58-5a543abff328,Inbound,Order Related,Order status enquiry,Excellent thank you ,1e37d3fd-e982-49a9-99cd-f8e91e1b286e,,09/08/2023 17:35,09/08/2023 17:36,09-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
383fe090-0481-41a3-b8d9-60ab1b210808,Inbound,Order Related,Priority delivery,Good job,7e7fd2dc-96f6-4413-b5e4-654e5542ab91,,09/08/2023 18:17,09/08/2023 18:20,09-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
f5bf93ce-783e-4594-81ca-30767a6ad9d8,Inbound,Order Related,Order status enquiry,,6481670a-0a10-479d-bf5d-cfd21f19741c,04/08/2023 18:55,09/08/2023 19:41,09/08/2023 19:43,09-Aug-23,HYDERABAD,LifeStyle,1049,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
b3ce8820-a4ee-45e5-9af6-bdf5daaf79e6,Inbound,Order Related,Delayed,,a6cf957b-c078-4e8c-9689-0adec004fb2c,,08/08/2023 11:09,08/08/2023 11:25,08-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,4
0c2fd79e-0e82-4a0d-86ba-feaa5d1d4e41,Inbound,Returns,Product related Issues,,dbd57781-691a-4a5e-8358-06366f35ad58,,08/08/2023 13:23,08/08/2023 15:24,08-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,4
def58f26-f346-4228-aee6-2446b7e8b79b,Inbound,Returns,Reverse Pickup Enquiry,,99dc8c8d-0d32-43e8-80a3-d45ae8571e0a,,09/08/2023 00:56,09/08/2023 12:55,09-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,4
d8d71a0a-865b-488e-9f4d-9294be55cf8c,Inbound,Returns,Reverse Pickup Enquiry,,7978c958-7959-499e-9cda-ea076139d036,,09/08/2023 11:58,09/08/2023 12:02,09-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
93bc323b-999e-40d7-beb0-239960f93cf9,Inbound,Returns,Return request,Better Experience with executive ,cf8d18ed-075e-47fb-888e-34fd8fc89814,,09/08/2023 15:45,09/08/2023 15:48,09-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
e9315762-1e57-4ac2-a8b8-977a4659b574,Inbound,Returns,Return request,,5a904730-4ec1-40d3-adf7-1bbfb76c7dbc,,09/08/2023 11:13,09/08/2023 12:25,09-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
af1d2669-9d84-4e6c-8896-c58d7317474d,Inbound,Returns,Reverse Pickup Enquiry,,8ad899d0-847c-4121-b671-e5473d18353a,,08/08/2023 21:10,09/08/2023 06:30,09-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
90134fce-74dd-4479-ad5b-d3c5e551c3c0,Inbound,Order Related,Invoice request,,1274e9ae-8284-458a-8fa3-56b1faee9669,,09/08/2023 11:59,09/08/2023 12:12,09-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
10dfe14a-a773-4e3c-9def-12001f55f6eb,Inbound,Returns,Fraudulent User,"Kotha bole   valo laglo,thx u Shopzilla ",c9d5054c-7046-4899-a7fe-1049f0a85369,,09/08/2023 18:17,09/08/2023 23:44,09-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
9c5d6559-f032-4ce9-93cd-797db2991a39,Inbound,Returns,Return request,,26d33c41-b981-4ce9-acad-72054873af96,31/07/2023 23:18,08/08/2023 08:49,08/08/2023 08:53,08-Aug-23,BHOPAL,Electronics,1099,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f86baa8f-65d6-4567-bb0d-71eca4e8c2e4,Inbound,Returns,Return request,Too awesome customer care supportMind blowing I give 10 star..,b6dc179d-8679-454e-9ad6-f9b4b75ace36,30/07/2023 14:17,08/08/2023 09:43,08/08/2023 09:52,08-Aug-23,ERNAKULAM,LifeStyle,452,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
34b49f92-c50a-42be-8ea7-423ec4309cde,Inbound,Order Related,Delayed,Ok,bf3ae9c5-852a-4f83-87b5-72c43ecae51f,,08/08/2023 19:13,08/08/2023 22:11,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
693e1c86-7d2b-4c31-91d0-763e84fe036e,Inbound,Returns,Return request,She is good in communication ,a9077193-b8e5-47b5-9738-0bd55ed3b4b5,,08/08/2023 21:19,08/08/2023 22:50,08-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
7f7498eb-2b20-424e-8ee5-ac818d924521,Inbound,Returns,Return request,,f697eeea-74b0-4e51-914d-cee3af994be8,,09/08/2023 11:19,09/08/2023 15:28,09-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
68010434-5748-4b1f-9b3a-dc88b8a81cb9,Inbound,Order Related,Invoice request,,4aec3dd1-45f5-407f-b967-463682b0f75f,,09/08/2023 12:46,09/08/2023 13:01,09-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
c6d0126c-cbfb-4baf-93c0-bbd78503d63a,Outcall,Order Related,Delayed,,e5648fad-7475-4cc1-89bc-630790b1b43b,28/07/2023 22:18,08/08/2023 22:25,08/08/2023 22:27,08-Aug-23,BANTWAL,LifeStyle,699,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
3d468f64-c6dc-40b6-921b-b55aefc3b600,Inbound,Order Related,Installation/demo,Good ,1eb921fe-242e-4727-a8ee-ebcc7cd67096,,08/08/2023 06:47,08/08/2023 07:26,08-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
57d0e456-7bd6-4586-9307-dc8483918ff3,Inbound,Refund Related,Refund Related Issues,,6a98ee2e-67b3-4a28-bd65-1524576a6a39,,09/08/2023 00:39,09/08/2023 10:44,09-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a57e88e6-0048-4255-ad55-64eeab388fea,Inbound,Returns,Missing,,a461eaec-3656-41d5-835a-b1e5e1599cab,,09/08/2023 18:32,09/08/2023 20:30,09-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
47b9bd50-6ec5-45e7-8209-3298bb7a1e44,Inbound,Returns,Reverse Pickup Enquiry,,3879ba0b-671f-4473-96ca-552d39fe6b9a,,09/08/2023 20:42,09/08/2023 21:07,09-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
871f367e-cb6f-4af8-aefb-d1f08997bde7,Email,Returns,Reverse Pickup Enquiry,,2dea93e6-0920-477e-a34a-0cfd58ed1030,16/07/2023 08:43,08/08/2023 18:47,08/08/2023 18:48,08-Aug-23,SUPAUL,Home,254,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
d1d057f8-20bb-4a14-a855-5c6a85631421,Inbound,Returns,Reverse Pickup Enquiry,,8b1874bf-6820-4a35-8772-2fd02cca14ba,28/07/2023 21:30,09/08/2023 18:05,09/08/2023 18:09,09-Aug-23,MUZAFFARPUR,Electronics,1099,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
e743c5e4-a0f7-4084-bbac-f7c1d7b6fb41,Inbound,Refund Related,Refund Enquiry,,7182294c-f118-4a05-9e38-b4c1bfb6e51a,06/08/2023 19:10,07/08/2023 21:31,08/08/2023 03:47,08-Aug-23,HAJIPUR,Books & General merchandise,86,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
2384ad73-7029-4513-83e6-f2da359426eb,Inbound,Returns,Exchange / Replacement,,125e9652-180e-41b4-a1a7-70acf4f80cbe,05/08/2023 11:32,08/08/2023 00:35,08/08/2023 00:45,08-Aug-23,SONIPAT,Mobile,24999,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8f10bc34-c2fe-4782-a37f-511298e4743f,Inbound,Order Related,Order status enquiry,,f6ae6ae2-30ec-4bb9-a239-5ace1ed3a0b5,,09/08/2023 06:50,09/08/2023 16:13,09-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
e82e3f6c-ab71-43cf-a015-3b8a28815613,Inbound,Returns,Service Centres Related,,9f0bdf43-409c-4b00-975b-68c069bf7bb4,,09/08/2023 13:35,09/08/2023 14:04,09-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
2895846b-34f9-4180-b05d-cc9a2f15a1b6,Inbound,Cancellation,Not Needed,,dacac1d6-173f-40cd-a988-ec691d4a69f9,29/07/2023 20:39,06/08/2023 16:54,09/08/2023 16:04,09-Aug-23,RAJKOT,Mobile,32999,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,2
f7939530-5b16-47e0-a1bb-b4d2dc0b54b2,Inbound,Order Related,Installation/demo,  watch   thi or fir return karvai thi but time se pehle refund cancial ho gya   date 5th August bata rkha tha ,f0797f23-f759-4f1a-acff-13afe46c649c,14/07/2023 15:15,07/08/2023 14:00,08/08/2023 10:50,08-Aug-23,Mandsaur,Electronics,1299,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
fc266652-7427-4fcd-b554-801d34001855,Inbound,Order Related,Order status enquiry,,9d5c78ce-f78a-4cc8-8436-32158f76e3c2,04/08/2023 19:08,08/08/2023 12:40,08/08/2023 13:23,08-Aug-23,LUCKNOW,Books & General merchandise,181,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,2
5fb41308-9004-4ce7-8f38-5f1b28fd14cf,Inbound,Cancellation,Not Needed,,9c52bdf0-0a1b-4b18-9c83-afcd277aa052,,08/08/2023 18:39,08/08/2023 18:40,08-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
e085da33-1034-4e40-a02e-e4e743c6dc7f,Outcall,Cancellation,Return cancellation,,4f312030-af20-481f-98ab-2db334f3f74a,,08/08/2023 18:10,08/08/2023 18:19,08-Aug-23,,,,673,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
28dc2f43-a8ad-4184-80f3-3e230e9b38b3,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,956e88dc-257c-47b0-9640-1bc6f758a703,,08/08/2023 20:51,08/08/2023 20:52,08-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,4
8627d70b-cab8-4345-90da-1ba8b9ce518c,Inbound,Returns,Reverse Pickup Enquiry,Pls have return policy on shoes and crocs product,f9b07fb9-64e0-4d3d-8e55-9b9e9ac1e92b,,09/08/2023 09:06,09/08/2023 10:58,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
53047941-5bd7-4e33-902a-c741d3fb3de0,Inbound,Returns,Fraudulent User,,802bfac2-16d1-455a-8e13-79816cdb1421,,09/08/2023 10:21,09/08/2023 11:15,09-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,4
89a19802-4067-4524-9fff-aa4afe4a547d,Inbound,Returns,Reverse Pickup Enquiry,,dccd8aea-1bc1-44b6-a015-f790df66b369,,09/08/2023 12:10,09/08/2023 12:14,09-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
16ec4e4e-4998-46bc-a1d0-85c9ae539921,Outcall,Returns,Fraudulent User,Please my woosh detergent deliverd at right time because my paralysed parents not able to going market.,47fcdd7b-7aee-4248-9561-dfa4e8dfb580,,09/08/2023 14:07,09/08/2023 14:11,09-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
135f6136-bba7-4e83-9bd7-02de37e2acbc,Inbound,Returns,Return request,,cba4233f-6411-4fc9-aab6-026009bb6626,,08/08/2023 16:56,08/08/2023 16:58,08-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
6ec09061-7a33-4291-b804-ce7f2145506d,Inbound,Returns,Return request,,14024eab-9e4e-41a5-9ba6-8b0f7d1fe02f,,09/08/2023 08:55,09/08/2023 10:56,09-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
12eb3b53-df5f-4518-8700-4c55c0a25779,Outcall,Returns,Reverse Pickup Enquiry,Your customer support   could under the what i was undergoing the product delivered was faul,70cb5be3-a83e-44da-b3f4-3ec8140ce1f7,,09/08/2023 21:50,09/08/2023 22:40,09-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
6cf25c41-f931-4564-bd43-a205fde31815,Inbound,Refund Related,Refund Enquiry,Customer support executive simply quoted 24-48 hours. No resolution after 4 days.,5334fd44-55e5-4062-9551-3924b55e2237,16/07/2023 01:37,05/08/2023 16:57,09/08/2023 12:18,09-Aug-23,HYDERABAD,Home,200,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
0f11d7d1-642a-422d-855f-e9a3d4c3dcea,Inbound,Order Related,Invoice request,,6b60662a-e7de-491b-be75-e48041a1d7e0,,08/08/2023 10:13,08/08/2023 10:14,08-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
de29885b-e227-4460-b606-8f81d8e45b67,Inbound,Offers & Cashback,Other Cashback,,713b05d9-bb79-41ec-8769-4ae3138f5aea,,08/08/2023 12:34,08/08/2023 12:44,08-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
6272612d-49fd-4f29-8eb3-39a762f6c34c,Inbound,Product Queries,Product Specific Information,,ce805e84-dfe0-4254-babe-37d797b74742,,09/08/2023 00:19,09/08/2023 11:59,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
468d92c4-bf00-4fda-a338-cfed276c8315,Inbound,Returns,Wrong,,7238cc32-8666-4369-a458-50d08bd445fe,,09/08/2023 22:09,09/08/2023 22:09,09-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
2ac04493-c7cf-47f8-85b1-ce8351223a4a,Inbound,Shopzilla Related,Signup Issues,,58628a75-c714-4d2b-8f51-2de12e5e1404,,09/08/2023 12:20,09/08/2023 12:24,09-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
019d44aa-b28e-4362-9984-614f8d325506,Inbound,Order Related,Delayed,,0dc392ae-8d77-4094-9dc7-8f6e98e9fd15,,09/08/2023 16:38,09/08/2023 16:41,09-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,1
e95d0558-b2ba-478d-a5fa-8ecaf1c36cac,Inbound,Returns,Reverse Pickup Enquiry,They are fraud  my pick up was not done till now im really upset and mentally tensed,31d9b747-6d44-4304-8aec-e71528ba8545,,08/08/2023 17:04,08/08/2023 17:06,08-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
8b099af6-ee7f-47be-8d44-7b83280db456,Inbound,Returns,Fraudulent User,Nil,a7d559de-4c67-4c3c-a8fc-90e01da0dba6,,08/08/2023 19:11,08/08/2023 19:16,08-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
df3e3f3d-addf-4421-9c80-44770cff1a08,Inbound,Returns,Reverse Pickup Enquiry,,583a8bb2-29ed-40d8-adc6-8f6422ece1ec,,09/08/2023 10:30,09/08/2023 14:46,09-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
91f65aa2-4b80-47d1-bc92-2c60799aeac3,Outcall,Returns,Reverse Pickup Enquiry,Customer service is very good,961645ea-ee32-4695-b698-7e7dd763008d,,09/08/2023 19:24,09/08/2023 19:48,09-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
b8e9f6df-2b97-425a-ba80-f96a4f360b27,Inbound,Returns,Reverse Pickup Enquiry,,1a5c3812-d896-47cc-9e3e-b33716f096bc,18/07/2023 21:45,09/08/2023 14:38,09/08/2023 14:39,09-Aug-23,SIKAR,Furniture,5849,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
4874a5c7-c04e-4bae-b416-cc471b196d11,Inbound,Returns,Fraudulent User,,c9bd4bf9-1262-45ea-a062-394a5e0f04e1,03/08/2023 23:58,08/08/2023 18:37,08/08/2023 18:38,08-Aug-23,BERHAMPORE,Books & General merchandise,510,,Elizabeth Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
867633ab-022e-43e7-a165-9c818a7dd79f,Inbound,Returns,Reverse Pickup Enquiry,,3668293e-7595-4049-adee-3bfc70183ee3,,08/08/2023 09:27,08/08/2023 09:36,08-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
1ecbed78-bcd8-4847-8268-9a7d8c89bb85,Inbound,Product Queries,Product Specific Information,Nice interaction,f3ef0dcd-f6f9-4713-a113-ecc1e7afe2c7,,08/08/2023 14:34,08/08/2023 14:55,08-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
820e9a50-84f0-44b8-aa7b-765f6d2cdb1e,Inbound,Order Related,Order status enquiry,Please fast delivery my order ,a816eebb-474c-47fd-b24a-bef2979c6777,,08/08/2023 17:56,08/08/2023 18:13,08-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9bc727ee-bea7-4bc1-bead-d18d740fcf80,Inbound,Returns,Reverse Pickup Enquiry,  speaking language customer service ,5abb7ccd-53cd-4ac4-bf2c-774334d34eb3,,08/08/2023 19:47,08/08/2023 19:55,08-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
0e5c4658-1eff-4c72-a428-d9e6c4b8dae6,Inbound,Returns,Fraudulent User,,bef072d4-b84e-4295-9ede-2b8b5bbc256d,,09/08/2023 14:14,09/08/2023 14:26,09-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
92423865-4b17-4554-9de4-985ac210bec5,Inbound,Order Related,Delayed,Well talked to customer support department,70c194db-9021-47cc-ba84-c7f5db7736b9,02/08/2023 15:51,08/08/2023 11:51,08/08/2023 11:53,08-Aug-23,AHMEDABAD,Electronics,999,,Logan Barnett,William Park,John Smith,31-60,Morning,5
5c1d0d98-850c-44c5-adcd-af81655f6c03,Inbound,Returns,Wrong,,f82922a9-08b0-4991-a3bd-ec8de71bdcae,06/08/2023 00:29,08/08/2023 06:31,08/08/2023 09:07,08-Aug-23,KOLKATA,Electronics,799,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
3d936533-cfd9-4234-9041-d7a4fb7c8160,Inbound,Order Related,Unable to track,??,6bb2e137-26a4-4d67-b5fc-29d727c4a634,,08/08/2023 14:41,08/08/2023 14:42,08-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
dd96ed02-d0d3-451a-9ca0-115d5f2c6f65,Inbound,Returns,Reverse Pickup Enquiry,,0f600859-0bfa-4d91-8bf2-f08f5cdd9e1a,,08/08/2023 16:26,09/08/2023 13:20,09-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
3f7a4552-704d-46d1-87ed-c2924f9035a6,Inbound,Returns,Reverse Pickup Enquiry,,deed1ed6-64c3-4bae-bdb8-c35d7331772c,,08/08/2023 18:42,08/08/2023 18:49,08-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
f553d506-c6f3-4177-b3ee-c1c717fc1335,Inbound,Order Related,Invoice request,,5fb2b023-2d41-4d34-89b2-711c5cee8228,,09/08/2023 14:07,09/08/2023 14:47,09-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
ba25afc8-c8c0-4065-adff-284eef10941a,Inbound,Returns,Fraudulent User,,ca5b61a6-eb22-4ffe-894f-f0d9bf741ac0,,09/08/2023 14:33,09/08/2023 14:36,09-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,1
ce635e10-1165-4d8a-9041-b49f1f03e61d,Inbound,Returns,Reverse Pickup Enquiry,Good ,fe7dd2b2-aaec-4c53-8adb-246255a946c2,,09/08/2023 17:08,09/08/2023 17:12,09-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
52d2f0ec-5421-4342-8207-2f036980d118,Inbound,Cancellation,Not Needed,Good ,802d5585-9c4d-445d-a9cd-0ffae98e4362,,09/08/2023 10:50,09/08/2023 11:10,09-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
9c4f5080-45ef-4535-b0f7-4a6fcc24dcbf,Inbound,Returns,Service Centres Related,,1171cc41-4c3c-4497-b0a2-2a212e421601,,09/08/2023 16:15,09/08/2023 16:22,09-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
73b06fd5-6960-4955-8f86-715698fc1498,Inbound,Returns,Return request,Very good ????,c169c455-23a0-4ca1-a709-6636888cc1a9,,09/08/2023 16:41,09/08/2023 16:43,09-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
b46530e6-bf95-4acd-8d58-fe7bbd1fbf10,Inbound,Returns,Return request,Happy'with customer exicutive but verry unhappy the item i received its toooo poor,a987c5fa-3d60-495a-9104-113f99e3a6c9,,09/08/2023 17:29,09/08/2023 17:33,09-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
bb79316e-90bc-490e-a702-3823f3f3acb0,Outcall,Returns,Fraudulent User,Thank you for correct information.,996b22c9-a26f-493f-99c5-669f2ceb308b,,09/08/2023 17:49,09/08/2023 17:53,09-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b01f4d9d-9733-4ce9-aaf9-6a637e9b4639,Inbound,Order Related,Installation/demo,,7268eaef-2476-4c6d-aaf7-acf36e0d6ce6,09/05/2023 02:44,09/08/2023 13:52,09/08/2023 13:53,09-Aug-23,ALLAHABAD,Electronics,1099,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
e084e9cd-774f-41f4-b7c1-7ce0fb55058f,Inbound,Order Related,Order status enquiry,,46709bb7-51f7-44fe-8073-cfd74e8262f0,03/08/2023 10:04,09/08/2023 18:34,09/08/2023 18:39,09-Aug-23,BANGALORE,Electronics,70990,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e1cb38dd-87ca-48b7-a374-9fd293fbb2fe,Inbound,Offers & Cashback,Other Cashback,,f0d1cc98-7223-41c0-9f59-45710d4244bc,,08/08/2023 09:14,08/08/2023 09:50,08-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cc91cb70-c59c-4194-ba1c-f336f27816a6,Inbound,Returns,Fraudulent User,,8b4b247f-890d-47a2-8c64-7ac800786fbf,,09/08/2023 10:50,09/08/2023 11:06,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
2c6a872f-70c6-4636-a20d-05e438d01c6b,Inbound,Product Queries,Product Specific Information,Plz use Hindi language for complain,fc74aa99-4e7a-40ec-a605-d69be1676cff,,08/08/2023 20:53,08/08/2023 20:57,08-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
99843b3e-9ca7-4a49-8d7d-472cbf206419,Inbound,Returns,Wrong,,264894d5-4d2c-4e84-b5e9-7c1720639783,,09/08/2023 08:30,09/08/2023 14:39,09-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
46fbcac0-f389-4dd5-9e5f-3a441270bf35,Inbound,Payments related,Payment related Queries,,b7ecc2e8-db63-4170-bb92-a8c3d7451645,,09/08/2023 11:20,09/08/2023 11:23,09-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
6af9b03f-20dd-4bfd-bb46-1d96a2bbc93f,Inbound,Order Related,Delayed,,404bcdd8-bd58-4be7-91d6-86908275c994,,09/08/2023 11:53,09/08/2023 11:55,09-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
c0a96a04-9d09-4952-816d-2e8c83ea1954,Inbound,Order Related,Installation/demo,,1870f4d4-b574-4f6a-9d22-e2bbb2be2c9d,,09/08/2023 12:31,09/08/2023 12:32,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
f8366f40-2659-4947-90ed-4a60cb4516a9,Inbound,Returns,Return request,,d0d603f4-1428-4dde-905e-8edfc7953bcc,,09/08/2023 17:27,09/08/2023 18:21,09-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
4704d98b-d94b-4f69-b3aa-1a8be92f568c,Inbound,Product Queries,Product Specific Information,,2a8eb691-a04b-446f-8c40-4f8ef6d9d322,,09/08/2023 20:39,09/08/2023 20:44,09-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b24b02d8-18d5-4ab7-85f2-a67526420f67,Inbound,Order Related,Priority delivery,Good ,e8afa527-c350-47cb-b66b-5ef2cf1f5b38,,09/08/2023 20:56,09/08/2023 20:58,09-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
42541f18-a512-499f-a815-cfc089838245,Email,Refund Related,Refund Enquiry,,eb4b68a2-38ca-4410-aa77-eb9667a09ade,,08/08/2023 16:05,08/08/2023 16:29,08-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
13090daf-8978-4861-b8e3-bd505ba0316d,Inbound,Order Related,Delayed,Very good experience ?? ,cf6a9791-6b8f-4220-97f6-583f94770801,31/07/2023 12:43,08/08/2023 10:31,08/08/2023 10:41,08-Aug-23,PATNA,Books & General merchandise,61,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c4a0420f-5419-4bc3-aa5a-ddc4e3af8fd7,Inbound,Shopzilla Related,Signup Issues,,14f08c45-3851-47c6-8b06-6aba84ea8911,,09/08/2023 01:39,09/08/2023 21:42,09-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
e8c5debc-4cfc-461b-8632-9bdd20e930a5,Inbound,Order Related,Delayed,,105f61b6-7344-480b-942c-20898448d693,03/08/2023 19:26,08/08/2023 08:38,08/08/2023 09:14,08-Aug-23,KOZHIKODE,Electronics,949,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,4
e31fdddd-996d-4428-b14a-fee61447a7d0,Inbound,Order Related,Delayed,Ur company is useless ,484fc382-e19b-4a1e-a21c-ca275b8b65f9,28/07/2023 18:22,08/08/2023 16:28,09/08/2023 09:04,09-Aug-23,RAJOURI,Books & General merchandise,332,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
b905f7c8-c0c3-497c-bf05-ef71425519cb,Inbound,Returns,Fraudulent User,,97671793-0299-4e9e-b0bf-070141cd507c,,08/08/2023 21:38,08/08/2023 21:47,08-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
bfa88d2e-5d7f-486b-b5da-ba56827e7b94,Inbound,Returns,Reverse Pickup Enquiry,,6bdcacfa-c887-43c7-b8a4-1b52ebb5d608,,09/08/2023 07:40,09/08/2023 13:59,09-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
86f2e28e-8695-4eb9-ad7e-8cc87aa52a8c,Inbound,Order Related,Order status enquiry,,3aa65b86-c997-4548-a0d2-e8af3935e09d,,09/08/2023 17:00,09/08/2023 17:02,09-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
4bf7cd7f-ea6d-4cc1-a957-30890e65829e,Inbound,Returns,Service Centres Related,Very good customer support,b7ca58eb-2f8d-4133-beff-f01bb420e09d,,09/08/2023 16:50,09/08/2023 16:53,09-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
af7d57b0-df7a-47cb-a57d-e30be5a624cb,Inbound,Order Related,Invoice request,,6bd78731-e4e5-4626-82ef-f9fb7131093f,,08/08/2023 17:57,08/08/2023 17:59,08-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
a0362b37-b4ff-49ed-ba80-b7effa2fa5a8,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,e7e62a6b-76db-4368-a19d-00a6120f70a1,,09/08/2023 16:28,09/08/2023 16:33,09-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
233528c1-7dc5-4f12-b0ec-49b6b59896c4,Inbound,Payments related,Payment related Queries,,06357abf-378c-4ca0-af9a-e948679f35cb,,06/08/2023 20:38,08/08/2023 21:49,08-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
c1ddb106-085a-411e-9f76-3d5d5c19aa9f,Inbound,Order Related,Delayed,,12550dcd-e2ac-4cc1-b93f-6599f0818859,07/08/2023 22:25,08/08/2023 18:19,08/08/2023 19:36,08-Aug-23,MUMBAI,Mobile,14999,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
06fa5595-fff5-43f1-86ef-b7a187cb4303,Inbound,Returns,Exchange / Replacement,"For exchange the product the return messages or any notification should be given to the customer,there are lots of issues happening in Shopzilla customer support,the trust is questioned,so make sure your side is perfect and customer can easily approachable.Thank you .",48f3c8fb-c85c-4f1d-9ff3-20e4fe9557c8,,08/08/2023 15:31,08/08/2023 15:32,08-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
66a45e77-f143-46db-8d3b-7c161313b373,Inbound,Returns,Reverse Pickup Enquiry,Nice,15f25df2-0995-437b-b10e-3e9ee78b124e,,08/08/2023 21:42,09/08/2023 08:11,09-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,4
ba5e64c4-8eba-47ac-bad8-69f94128d632,Inbound,Order Related,Order status enquiry,,4e568de6-dc27-43f4-a667-126f195dc5ee,,09/08/2023 21:38,09/08/2023 21:39,09-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
ed6cf8b2-2e18-4218-9c57-7eea265102a0,Inbound,Refund Related,Refund Enquiry,,695eeef7-6024-4b32-b29b-0d9aec6c9f8f,,09/08/2023 14:18,09/08/2023 14:23,09-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,1
a60727cc-d5b3-4ca0-ab7e-ed230c0ad99b,Inbound,Returns,Return request,,2ad764ae-6727-4818-9931-f91cd629bb0d,,09/08/2023 17:16,09/08/2023 17:22,09-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1a0d9a07-fb3a-41dd-970a-759beb1dc22a,Inbound,Order Related,Delayed,,e5cdea06-803e-4aa5-b757-9a76e6dfbbe2,05/08/2023 04:42,08/08/2023 09:44,08/08/2023 09:47,08-Aug-23,THANE,Electronics,1199,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
6923016c-805b-473d-86dc-0d1fa77840fe,Inbound,Returns,Reverse Pickup Enquiry,Return policy time required when damaged item in just out delivery.,871d603c-6974-43ae-813f-f9a9e8915ed6,,08/08/2023 08:47,08/08/2023 08:55,08-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b2a0f4b7-f071-419a-9c2e-b1d8af17eb6c,Inbound,Product Queries,Product Specific Information,Nothing,a8d57582-1f4a-485b-9268-caf0ca8d7e2c,,08/08/2023 13:24,08/08/2023 15:59,08-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a4077153-76a7-4673-87ce-04290e0d6f09,Inbound,Returns,Missing,,22f8a44c-f66b-4a58-9d3f-1ef1e2df9c1b,,08/08/2023 20:45,08/08/2023 20:46,08-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a2f35752-b1eb-4994-ad60-2452210849de,Inbound,Returns,Reverse Pickup Enquiry,,7cccbb81-9fb9-4ac4-8241-118e19e31977,,08/08/2023 21:00,08/08/2023 22:11,08-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
d32c6fc2-e70c-4647-a5ca-0d5580ca3c1f,Inbound,Payments related,Payment related Queries,,0d90ea79-d20b-4e15-b68a-bd976fad986d,,09/08/2023 17:18,09/08/2023 20:44,09-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
3dae0247-e007-4643-bc41-7be1f0a9ef6e,Outcall,Returns,Reverse Pickup Enquiry,,114203f6-1853-44ea-8a13-7a1fec918845,,09/08/2023 18:03,09/08/2023 18:07,09-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
9d4c2ca8-8707-4ca1-abea-0e6c8f3b8905,Inbound,Returns,Fraudulent User,No,cfe093f5-c35b-4540-bcdc-ebc060f45de9,,09/08/2023 20:31,09/08/2023 23:58,09-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
65954a01-444c-4119-a618-13eef674703d,Inbound,Feedback,UnProfessional Behaviour,Sorry but my issue is not resolved,5ef488b5-12bd-4a2b-966a-8b2c546d6551,29/07/2023 20:03,09/08/2023 09:54,09/08/2023 13:26,09-Aug-23,BELONIA,Home Appliences,10299,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
2a977a68-cc98-475d-a197-c573d37c7da9,Inbound,Returns,Wrong,Super talk ,906d050f-c668-408b-806a-8c6c29aa2873,,08/08/2023 14:53,08/08/2023 14:55,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
dc881cf9-3e3b-4815-8cd5-2a24dc2878f7,Inbound,Order Related,Delayed,,d14df44c-5ed2-4b20-8b14-c7bfdb8e1ed4,,09/08/2023 11:39,09/08/2023 21:44,09-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
85ab221c-9ef9-4e3f-a4c6-102b117fc39f,Inbound,Returns,Reverse Pickup Enquiry,I am Happy With calling a customer care number ,559975db-6f2f-4770-b46b-d6f053b0bc66,,08/08/2023 17:24,08/08/2023 17:30,08-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bbcb7b51-64f7-478f-8da5-6912dd8ca7fa,Inbound,Returns,Return request,THANKS ,6f473800-ab37-4e0f-b154-7c605bf41dd4,,08/08/2023 19:27,08/08/2023 19:32,08-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
bd86b9c2-452d-4243-bea3-6c21ac3b637e,Inbound,Shopzilla Related,General Enquiry,,ffaa7cff-9786-4ed3-8091-ce3986492ab1,,09/08/2023 03:56,09/08/2023 11:10,09-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
b77a29bb-85d7-4865-91c8-acf0913c2e0c,Outcall,Returns,Fraudulent User,,30f0ceab-da09-45e3-8566-6f49b02e5e4b,,09/08/2023 10:44,09/08/2023 11:18,09-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
d53bbe96-d1ae-4de4-8bb4-125aff649f2d,Inbound,Order Related,Order status enquiry,Bed sarvice ,8266d6d8-6101-4855-b0a5-4c7907c4b467,04/08/2023 15:40,09/08/2023 14:01,09/08/2023 15:19,09-Aug-23,JAMNAGAR,Electronics,999,,Tyler Miller,Emma Park,John Smith,31-60,Morning,1
2dffd36e-62fb-448d-9afa-7fe58ee47603,Inbound,Cancellation,Not Needed,Please be clear on your information ,ba7f6b3b-cb77-4dde-9fa0-948c80379f39,31/07/2023 22:01,08/08/2023 14:31,08/08/2023 14:35,08-Aug-23,HYDERABAD,Books & General merchandise,263,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
c1f3a63e-2fab-4b4f-abd3-ee0136925342,Inbound,Refund Related,Refund Enquiry,Please refund my money as soon as possible.,d7d45e92-bf89-4879-aa74-fe6eab81acae,,08/08/2023 13:31,08/08/2023 13:32,08-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4334f994-8781-4fcc-9bd9-dd5d3a39baf5,Inbound,Refund Related,Refund Related Issues,Wast of time Useless,ef51a309-659f-4036-9abe-8b5f2e43f227,,08/08/2023 18:19,08/08/2023 18:24,08-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
15986f25-90e3-45ed-bd15-2577ae2702d3,Inbound,Returns,Reverse Pickup Enquiry,,7b1f8760-419d-47cd-87fa-75a81283d070,,09/08/2023 12:15,09/08/2023 12:19,09-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
11ff9598-37d8-47f2-8da1-ddd2e868068c,Inbound,Order Related,Delayed,,f3d34770-4e90-431c-b530-53111d650916,26/07/2023 10:27,09/08/2023 09:13,09/08/2023 10:57,09-Aug-23,DEORIA,LifeStyle,294,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
ca97d31b-5e1a-4535-a1e5-3f9669a5317b,Inbound,Order Related,Delayed,,6d4b500d-5501-4184-b293-c0b6e5b3b05e,04/08/2023 21:30,08/08/2023 13:55,08/08/2023 13:59,08-Aug-23,TIRUPATI,Mobile,26999,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
814de9ab-637b-4194-8812-d59abb1fa122,Inbound,Order Related,Delayed,"Very worst delivery commitment, ordered a mobile with one day delivery, after three days also not received yet.",0923cecc-4081-4707-a82b-551e2efddada,06/08/2023 12:25,09/08/2023 08:50,09/08/2023 20:55,09-Aug-23,AHMEDABAD,Mobile,7499,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,1
edb17915-557f-418d-be51-415bd8afa477,Inbound,Refund Related,Refund Enquiry,,cf1397ed-bbdc-4f05-83a3-fec901fbaf0c,30/07/2023 16:43,07/08/2023 13:29,08/08/2023 09:05,08-Aug-23,FARIDABAD,LifeStyle,1612,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,2
0ceaf7cb-2010-4a04-af35-2dbba00dde6d,Inbound,Order Related,Installation/demo,,eca60677-06d3-434b-b090-92d655fce9c2,,08/08/2023 14:46,08/08/2023 14:51,08-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
865cb8be-ddec-4ef4-a884-e92fc9a6ca51,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla customer care,6680acaa-c01e-4391-be15-4ba2382540b1,,08/08/2023 15:55,08/08/2023 16:43,08-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
52f005a5-6966-48b9-991b-75fc7ee74db4,Inbound,Returns,Missing,Good,e1034185-614a-4250-93eb-6bd40a117a77,,08/08/2023 20:31,08/08/2023 20:36,08-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
915b395c-2811-4cc1-be27-85f615214fc9,Inbound,Order Related,Delayed,,368b03aa-5dd4-48af-b7d3-68f49a4efd22,20/07/2023 19:22,09/08/2023 01:14,09/08/2023 11:11,09-Aug-23,HYDERABAD,Books & General merchandise,304,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,4
f4b2a2ed-d29d-49dc-ac42-a2f9fad597e4,Inbound,Refund Related,Refund Related Issues,,91a9d6c3-6b13-4aab-acd8-bc01cbaff4bd,,08/08/2023 08:18,08/08/2023 08:31,08-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
4d96a5ee-43c0-47b0-96a8-eb462f746082,Inbound,Order Related,Seller Cancelled Order,Very good service by customer executive.,3738f637-8c0d-40ea-bcd3-70ac73738add,,08/08/2023 16:18,08/08/2023 17:22,08-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c469e94a-e9ef-454c-8190-4536c44bc8dd,Inbound,Returns,Service Centres Related,Just fully support your customer in effective manner.Thanks,3045f823-4766-4523-84ec-27a10e25472d,,08/08/2023 17:10,08/08/2023 17:13,08-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
f55103ce-f68e-4bc7-a23a-6d3e918150fb,Inbound,Returns,Return request,,150974f0-065b-4214-9cd2-88242238e768,,08/08/2023 20:43,08/08/2023 20:48,08-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
7f8c1fa6-23dd-42ac-a2df-17de96ee65ef,Outcall,Order Related,General Enquiry,,c5a2c893-6e5b-4db9-b585-74b4d07d8856,,08/08/2023 22:08,08/08/2023 22:11,08-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
484b0e3a-d37d-445c-bb63-93e38dbf7940,Inbound,Returns,Exchange / Replacement,improve your delivery service,8bc39e71-274c-484b-9494-102690ac2fed,,09/08/2023 07:13,09/08/2023 18:27,09-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
e10c1dbf-2226-4747-9bc1-c1566c0022b7,Inbound,Returns,Reverse Pickup Enquiry,No more,75a46142-0563-43ad-bb1a-abc24f6e2768,,09/08/2023 12:23,09/08/2023 12:26,09-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
8253a016-cba1-41f0-8de5-9c35bbf3d621,Email,Returns,Service Centres Related,,f3ee0d54-90f3-4d71-a45e-8259944e1a91,,09/08/2023 14:33,09/08/2023 14:50,09-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
8e27db81-07e6-49d0-a326-2d901b380961,Inbound,Returns,Reverse Pickup Enquiry,,3e7e2190-e0bc-4f30-8d38-b6af77293d77,16/07/2023 15:49,08/08/2023 14:12,08/08/2023 14:16,08-Aug-23,KOLKATA,Home Appliences,879,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,1
910c731e-f392-49a3-8dc2-56aee5fe77f8,Inbound,Returns,Exchange / Replacement,Thnx,e0a06684-9133-4e79-af70-8431e17380c4,,08/08/2023 16:31,08/08/2023 16:34,08-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
00872993-fbb3-4cc3-afb4-c3e51f53f34e,Inbound,Returns,Fraudulent User,,36e3fca4-712a-47d8-ba95-ccc17c58d3fc,,08/08/2023 21:57,08/08/2023 22:09,08-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
4d57f3d5-42cc-4761-81f1-5e3991bc4eae,Inbound,Order Related,Installation/demo,Very good,b86529b7-54bf-4100-aea4-8348ba0d8c73,,09/08/2023 18:07,09/08/2023 18:08,09-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
76c2e252-4a37-4bf5-acd1-63163414ef0b,Inbound,Refund Related,Refund Related Issues,na,2d07a0da-8fb6-4c12-a818-f00983c49578,05/08/2023 19:25,08/08/2023 08:51,08/08/2023 10:31,08-Aug-23,THANE,Books & General merchandise,44,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e42c72c2-ea6d-4dea-b482-4a9029cfbc93,Inbound,Returns,Reverse Pickup Enquiry,,10181b21-898e-40ef-8cdd-c9c8a1ed8134,,08/08/2023 17:30,08/08/2023 17:32,08-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0132bce3-c482-43e1-b288-812585744aa1,Inbound,Returns,Reverse Pickup Enquiry,,584f0c05-65b9-4431-8585-404e985f9233,,08/08/2023 18:01,08/08/2023 18:03,08-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
d619d7fe-52f1-48b3-ab4a-d463d3027d24,Inbound,Returns,Missing,,b31ff7f1-cb25-45fa-b665-25f917706e25,,08/08/2023 19:33,08/08/2023 19:34,08-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
3971594b-6f8f-47dc-a9f8-e1b09882c733,Inbound,Returns,Reverse Pickup Enquiry,Before make sure good product ,69a5e786-8ffc-441f-aabf-da7b75ee4073,,08/08/2023 22:13,09/08/2023 10:55,09-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
068aa7b8-5f57-4352-ac45-e2cc00bd4985,Inbound,Returns,Reverse Pickup Enquiry,,70edf88d-920d-4696-ac5a-34b24a214e05,,08/08/2023 22:49,08/08/2023 23:30,08-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
92efda14-29fe-4754-9ea7-2ffbfbc11e36,Inbound,Product Queries,Product Specific Information,I am very happy ??   ??,f23d2a67-866c-4c35-8352-23839349b8c5,,09/08/2023 13:55,09/08/2023 13:58,09-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
95bd2c40-f50a-4242-a863-c0b8507256c0,Inbound,Returns,Reverse Pickup Enquiry,Good,78c0de70-080f-4d52-8c7e-244156d40115,,09/08/2023 16:56,09/08/2023 17:00,09-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
835d21cf-62d8-4e5a-b16f-5d0ca69e3dc4,Outcall,Order Related,Seller Cancelled Order,All good,ca369d9c-7fcd-4978-972f-445c9f221b66,06/08/2023 23:08,08/08/2023 00:06,08/08/2023 00:08,08-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,699,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
1e777ac9-89ff-48c7-9554-e56cad3fab2b,Inbound,Order Related,Installation/demo,,b450b002-194d-47f6-ad6d-5e0af6b86072,,08/08/2023 12:05,08/08/2023 12:12,08-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
bf764603-c6c3-4c20-9616-b6475c1dff62,Inbound,Returns,Return request,,e1b87ed1-cf5e-4438-a2a4-de2cf1dfe7a2,,08/08/2023 15:39,09/08/2023 14:32,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
d68fc7d6-4ddc-42b8-ab2a-f264decbd58a,Inbound,Order Related,Seller Cancelled Order,,541d6796-b82a-49ba-9858-11a601f15e7c,,08/08/2023 16:36,08/08/2023 17:39,08-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
9c08faff-e91f-4cb1-aa6c-66dccff1a3c3,Inbound,Returns,Return request,,5c3cd357-5eeb-4eb6-b2a8-e361a8b1cb4d,,08/08/2023 22:49,08/08/2023 22:52,08-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
11827578-6e12-4287-b182-9fe7c0f765a4,Inbound,Order Related,Installation/demo,?????,347e8186-c55d-4fe1-88d4-b28f3a312ad5,,08/08/2023 10:42,08/08/2023 10:44,08-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
4f03fe9c-d501-48d5-8aa2-9e2b508bc963,Inbound,Returns,Reverse Pickup Enquiry,,fa138234-2114-451e-bb85-4b4be445c675,,08/08/2023 19:39,08/08/2023 19:44,08-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
1ade0ac8-71a6-45d9-856e-4c8190a4999d,Inbound,Returns,Reverse Pickup Enquiry,Nothing everything is good with Shopzilla ,45009311-79d3-4808-b2a7-3417a214d8fb,,08/08/2023 20:27,08/08/2023 20:40,08-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
8b57e272-80bb-4d83-aabc-cdc57fa7edb1,Inbound,Returns,Fraudulent User,,4c404f4f-02b5-459b-a4ca-fe6342e5e01e,,08/08/2023 22:24,08/08/2023 23:22,08-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
9d29ee53-db87-456f-b84f-69dfb17bbfcc,Inbound,Returns,Fraudulent User,Good?? Language,0667d2a4-5ba5-4d6f-bd1f-81e1facba261,,09/08/2023 11:23,09/08/2023 11:24,09-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
7a110a61-8f17-406c-a64e-4d8478404887,Inbound,Order Related,Invoice request,,1eb86654-323a-41c1-8bcb-271a5f9a18b9,,09/08/2023 19:51,09/08/2023 19:56,09-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
828f1ac3-f98b-48eb-83fa-4df44cf1368c,Inbound,Order Related,Delayed,Shopzilla customer care thanksful supports,78ff4ba9-0a8f-425e-9ece-c3de67342036,03/08/2023 09:57,08/08/2023 10:03,08/08/2023 11:17,08-Aug-23,AHMEDABAD,Electronics,407,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
4274bbf0-c87b-416f-837b-01157f810960,Outcall,Order Related,Order status enquiry,Ok,4d141db9-94ea-4886-8dc2-23ed3d1aed5e,04/08/2023 15:56,07/08/2023 19:55,08/08/2023 07:25,08-Aug-23,AURANGABAD,Mobile,31999,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dae3e751-52af-411b-a6b0-4a60608cd9ca,Inbound,Returns,Reverse Pickup Enquiry,,4bb9441f-8b3e-4efe-80a1-5c733d4a8ead,,08/08/2023 08:44,08/08/2023 15:08,08-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
e191e623-75d9-4928-92c5-86f35796f75f,Inbound,Returns,Reverse Pickup Enquiry,Super ,6ba71c28-3b9f-43c9-a8f7-b87cb3ec6c63,,08/08/2023 09:01,08/08/2023 09:04,08-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1473cf81-d54d-4d1a-b11a-f723573aa1b6,Inbound,Returns,Technician Visit,,ebea384f-8e89-4b14-9dc6-1a9320d96308,,08/08/2023 11:11,08/08/2023 11:14,08-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
705dcf38-338e-48e6-a036-a69dbbc9f419,Email,Returns,Reverse Pickup Enquiry,She is so polite and professional.,e4192240-511e-4396-abf8-cd2c534b4c37,15/07/2023 18:17,08/08/2023 16:10,08/08/2023 16:17,08-Aug-23,KOLKATA,LifeStyle,217,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8bd8bea6-1b75-4057-bec4-9689420a08e4,Inbound,Returns,Missing,,42873b48-d1af-4990-9755-ea5501f0ae94,03/08/2023 16:52,08/08/2023 10:38,08/08/2023 10:39,08-Aug-23,BARMER,Home,559,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
49667fcd-2ab0-4022-a095-5ed78b522995,Inbound,Returns,Missing,Very good ,5c78433f-1449-4193-9978-0127553c43b0,,08/08/2023 08:05,08/08/2023 08:07,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
8694c30d-149f-4a63-8d8c-5d4f2873e606,Inbound,Returns,Reverse Pickup Enquiry,,00691950-a3a7-4e7a-b852-e0ed6451c0f3,,08/08/2023 18:26,08/08/2023 18:29,08-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
f55b7ae4-af9c-4bb5-a33f-417af7e9c00c,Inbound,Order Related,Customer Requested Modifications,,5369ae74-e9fc-43ab-acd9-570295a9f54d,,09/08/2023 14:00,09/08/2023 14:01,09-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
ee0b6e7b-cb8b-4c13-b224-cff8d1f1fd9b,Inbound,Returns,Reverse Pickup Enquiry,Thanks,ed4d0749-5472-4be3-90fd-914afb6b5afe,,09/08/2023 23:30,09/08/2023 23:33,09-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
a441846e-7016-4df5-b292-218a365adff5,Inbound,Returns,Exchange / Replacement,,c6947b67-eb9e-46c7-aeb3-15d6c376be7e,26/07/2023 12:43,09/08/2023 12:58,09/08/2023 12:58,09-Aug-23,PUNE,Mobile,32999,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
db84f9a4-372e-4c42-b73b-b17fb5c45ee9,Outcall,Product Queries,Product Specific Information,Call me,0755cb52-055f-45ba-8406-ff8eb5a01bcc,,07/08/2023 23:50,08/08/2023 00:17,08-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
2453eee5-9e2d-4109-93e0-55b7e9bb6a7e,Inbound,Returns,Reverse Pickup Enquiry,Gud explained ,1870de19-893e-4326-9c3a-bc44ad988344,,08/08/2023 21:07,08/08/2023 22:23,08-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cf2776bd-fa5f-46d7-8b49-bad18dd2874d,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,22b79494-3ca4-4580-b8a0-6c80649aef75,,09/08/2023 11:55,09/08/2023 18:29,09-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
6c7893a8-875f-4e40-a3e6-90bfe2073f69,Inbound,Returns,Return request,Osm exquisitive ,7d9a582a-7de9-48e7-ba08-d7391725c563,26/07/2023 09:33,09/08/2023 12:29,09/08/2023 12:31,09-Aug-23,BARBIL,Electronics,999,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
983ea014-feb7-4d2b-a4a4-bdae95996340,Inbound,Returns,Service Centres Related,,eca54c3c-a950-4dc3-bc97-2dae96b1689a,,09/08/2023 14:11,09/08/2023 14:12,09-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
d94dec39-e6bb-4471-8301-d88daa93ec31,Inbound,Order Related,Installation/demo,Very bed very bad& poor,912d9089-95e2-40d8-b550-b5e547865e60,,08/08/2023 14:52,08/08/2023 14:59,08-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
41f57539-c436-402c-a649-060bbdc64f34,Inbound,Refund Related,Refund Enquiry,,c82816ca-55cc-4cc2-892a-4ae50002505b,,08/08/2023 21:55,09/08/2023 13:42,09-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,4
58aeed89-f689-4f06-9bd7-8c5afdded9c4,Inbound,Product Queries,Product Specific Information,,7cb9b68b-b803-46c9-855a-d33ac4691826,,08/08/2023 21:50,08/08/2023 21:51,08-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,4
e91b55d0-1544-4fa9-af61-025e8809844d,Outcall,Returns,Reverse Pickup Enquiry,,b62a3138-371a-4c29-af5b-c2eac0dc1748,,08/08/2023 23:27,09/08/2023 11:13,09-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
230b7c75-d127-45c8-88bd-d023525597fc,Inbound,Returns,Reverse Pickup Enquiry,I have ordered cargo size is not fit Why should pay additional pick up fee??????,c1df28e7-f253-4610-8af2-d80f02a777a8,,09/08/2023 18:24,09/08/2023 18:25,09-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5a520755-2bbb-4025-a879-ad1e0556df24,Inbound,Order Related,Order Verification,,2e727ab1-542e-411c-80ce-969fd6ea6843,,09/08/2023 19:55,09/08/2023 19:55,09-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
04d15ba8-21ea-42bd-b170-03455424d248,Inbound,Order Related,Priority delivery,,085415e5-d7c3-4701-a049-89858726d362,,09/08/2023 20:41,09/08/2023 20:59,09-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
99a3c64a-faa6-4eda-97c3-338b5959a6b2,Inbound,Returns,Return request,,1f1099ba-7a32-4b97-87cf-83975bb51cc2,27/07/2023 06:35,08/08/2023 08:49,08/08/2023 08:52,08-Aug-23,DAVANGERE,Electronics,9299,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
dc0af862-168e-40c4-a11c-9ba91dafabb0,Inbound,Order Related,Installation/demo,,cc1e15de-cb13-4740-97c9-123d5d441fdd,,08/08/2023 11:14,08/08/2023 13:42,08-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e5cbc0a3-4449-45e1-96dc-ad3fde7e5015,Inbound,Order Related,Delayed,Good,2ef57d07-288c-49b1-84f1-f81c0a859de9,,08/08/2023 18:42,08/08/2023 18:43,08-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
6c911a21-22a0-4baa-8ce9-781c4b3c8355,Inbound,Returns,Reverse Pickup Enquiry,,3e8e132d-990a-4c0c-b9c0-a9b2feb764f0,,08/08/2023 21:47,08/08/2023 21:50,08-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
78990882-1d95-45c6-a65d-7ffec5a123bc,Inbound,Returns,Reverse Pickup Enquiry,Mam ne bahut   aur meri problem   se solve Kiya           Allah Ta'ala Mam     tarkki de ??,59065aaa-d431-463d-8283-b2ed388b0a13,,09/08/2023 12:04,09/08/2023 12:05,09-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4bdc93ac-8715-41d7-be82-61f1d437d7bb,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much thank you thank you good better,ad58a01d-c3e4-44e1-be02-2740f61dab1b,,09/08/2023 12:13,09/08/2023 12:14,09-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
42692682-7a2c-480e-aa62-e869abb5d1a8,Inbound,Order Related,Order status enquiry,Help full,3e836a3e-0d35-47d2-a06a-cfc26907dfd6,,09/08/2023 18:49,09/08/2023 18:58,09-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4f3b2b2a-b26e-404f-87fb-aea316130325,Inbound,Returns,Reverse Pickup Enquiry,,99ce98db-46ab-4787-8452-b566fc165dc5,,08/08/2023 09:44,08/08/2023 09:50,08-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ea3416bb-9045-4957-bd39-63248926d671,Inbound,Order Related,Customer Requested Modifications,,c703ac66-7ec6-4191-b4f2-bd709932a67f,,09/08/2023 20:08,09/08/2023 20:09,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8c8d8d92-84db-4e4d-929a-070b1ade032e,Inbound,Cancellation,Not Needed,Delivery partners are not fulfilling promise .,84837360-51de-4dfa-a3e2-53935e395caf,,08/08/2023 16:02,08/08/2023 16:04,08-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,1
49b4ce4b-5241-4d30-a478-e2796f517332,Inbound,Returns,Reverse Pickup Enquiry,,16e72712-6c1a-4d55-90d1-a0f93a30841e,,08/08/2023 15:19,08/08/2023 15:21,08-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
92333ae0-7adb-4e5f-a64b-113bb9eaf567,Inbound,Refund Related,Refund Related Issues,Waste of my time and irresponsible answers attitude too much zero knowledge ,1e7d94c5-5aee-4af6-a714-e4936997a1d2,18/05/2023 00:43,09/08/2023 11:11,09/08/2023 11:43,09-Aug-23,DHARWAD,LifeStyle,358,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
f7840204-9f73-4090-9bb6-ec1f703da2a4,Inbound,Returns,Reverse Pickup Enquiry,,c54ac52f-4cfc-43ee-bdb4-d2b249336a10,,08/08/2023 06:59,08/08/2023 07:26,08-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
7f319eed-246d-4398-891a-29c7cd4e7925,Inbound,Returns,Fraudulent User,,1f893d2f-6024-4817-a1c9-ed2b6826e76f,,08/08/2023 12:21,08/08/2023 12:22,08-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
622a9fd2-944f-4410-8821-580d1872373e,Inbound,Order Related,Order status enquiry,,64cf08eb-98ea-41e3-a344-d4377735eb57,,08/08/2023 10:32,08/08/2023 10:44,08-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,5
2306c293-aaab-41fb-b2fc-58e57109f637,Inbound,Returns,Fraudulent User,Nice,b1f5cb1c-32dc-494b-9b77-8787ec936c2e,,08/08/2023 12:51,08/08/2023 18:50,08-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
4cce981f-b59a-4cf3-8876-d4514feb7865,Inbound,Returns,Product related Issues,,e6b1195c-dac1-4cb1-bd26-776e9c5dde12,,08/08/2023 16:01,08/08/2023 16:01,08-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c9cbf8c4-7aac-464b-b5fe-cab59f5e8a18,Inbound,Order Related,Seller Cancelled Order,Op,616e144d-b902-4749-afc4-33353c455062,,08/08/2023 23:47,09/08/2023 11:12,09-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
21f9dcba-338e-48d2-bedd-2161136b8503,Inbound,Returns,Missing,Nice service ,728e7f5b-4299-4026-9170-8f51093cc61d,,09/08/2023 17:25,09/08/2023 17:30,09-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
edf8f1d2-f5e8-406e-b3c8-15247225e38e,Inbound,Returns,Wrong,Nice,d3d2f704-efa0-4bcf-9a17-f8b35d6d13a8,,09/08/2023 19:53,09/08/2023 20:01,09-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
d84540df-60db-42ca-a4d4-ef0714fcd8cd,Inbound,Returns,Reverse Pickup Enquiry,Good ,d95af6d4-2997-4c58-ba6b-70affe6b5c62,,09/08/2023 22:15,09/08/2023 22:26,09-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
54ca7243-a0dc-49e1-9d0a-22692af9513c,Inbound,Cancellation,Not Needed,Poor delivery service ,c006e345-a442-4a8e-9abb-2c6e6b2872de,01/08/2023 16:15,09/08/2023 17:34,09/08/2023 20:25,09-Aug-23,RANIKHET,Home,239,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
d35e8046-5a59-4d21-9593-18194faf021e,Inbound,Returns,Reverse Pickup Enquiry,Everything must have a return policy,f177bd48-ad6b-48f5-b27a-b8d9011f04fd,,08/08/2023 15:52,08/08/2023 20:47,08-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,1
8a71ff9b-d918-4e20-bd4c-e13d7fc319e5,Inbound,Returns,Reverse Pickup Enquiry,,b51027a0-3155-4f41-8d8e-1272e279f6da,,08/08/2023 16:54,08/08/2023 16:56,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
08528fe5-3f18-4975-874b-7cdc93e5af1a,Inbound,Cancellation,Not Needed,,add47d47-6b01-4534-940c-fb9cdece4056,,08/08/2023 18:13,08/08/2023 18:15,08-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
e469b9ff-f8ee-4d9c-bc5a-066fb38c3a21,Inbound,Product Queries,Product Specific Information,,d64aa52c-8310-4907-9754-58baf1d9f70c,,08/08/2023 20:02,08/08/2023 20:19,08-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
d5dbe0cc-3b38-439f-9577-dc536c1333f0,Inbound,Product Queries,Product Specific Information,Product delivered time more,0e4cf7cb-6299-4cac-afb4-b6f7e6b83567,,09/08/2023 11:57,09/08/2023 12:06,09-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,4
eb5c0e17-f8d4-43cd-8a73-b05db90513e6,Inbound,Order Related,Delayed,,3442c73e-1a27-4086-901d-256f5fc60b32,,09/08/2023 16:57,09/08/2023 16:57,09-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
d4fa8d6e-f035-441e-82fa-bf1fb110a31d,Inbound,Returns,Return request,,8c2d7f7d-868c-40e2-a81a-f8cfa53160a2,04/08/2023 15:20,09/08/2023 12:59,09/08/2023 15:20,09-Aug-23,MAHESANA,Electronics,999,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
139581dd-5d1e-4d56-975a-70c00ce4c2dc,Outcall,Payments related,Payment related Queries,,0e48bf4e-366a-497f-83a8-0c1cae473831,,08/08/2023 08:31,08/08/2023 08:36,08-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
dad69fc4-89d9-41eb-9cbc-150aaeab2ed8,Inbound,Order Related,Delayed,,78f6285a-3e6a-4f70-9c33-1791f1282ff8,,08/08/2023 08:35,08/08/2023 08:35,08-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,1
acb96fa6-ded7-436a-98e7-d3bd29f5b348,Inbound,Returns,Reverse Pickup Enquiry,It is good ,e87b33e3-1386-4404-994d-600257b969f9,,08/08/2023 14:42,08/08/2023 15:45,08-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
28043a66-7717-49cb-98b3-4de4fe63f755,Inbound,Refund Related,Refund Enquiry,,06f640d9-b528-40d4-87ae-5a0a5d0d28ff,,08/08/2023 17:34,08/08/2023 17:46,08-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
1c091223-b4af-43b8-9e9c-e570132882f3,Inbound,Order Related,Delayed,,e7a01600-de6d-478d-972e-0608d5d394e0,,09/08/2023 20:30,09/08/2023 20:34,09-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
6302e2cc-31fd-461d-84b8-c2f746a5b196,Inbound,Returns,Reverse Pickup Enquiry,,60c9b784-ede6-4d3a-b94e-5720c4785b5a,,09/08/2023 08:14,09/08/2023 12:53,09-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,1
d241f445-67bc-48af-80a9-287632f87cec,Inbound,Returns,Reverse Pickup Enquiry,  and good taking I'll appreciate ,10433b46-55a9-41bc-bd28-3c00fee4165a,,09/08/2023 12:42,09/08/2023 12:47,09-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
bb263f1f-af2c-4025-85ac-a95fd9a641f3,Inbound,Order Related,Delayed,Awsm ,97b25a4f-d489-4332-a0e3-f20d12904720,04/08/2023 16:38,09/08/2023 21:09,09/08/2023 21:09,09-Aug-23,RATLAM,Electronics,1299,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
09a03476-3177-454d-bfb1-678c2ee4f412,Inbound,Order Related,Delayed,,9f0623e4-c360-48f2-83d7-e337f21eaf0f,01/08/2023 22:06,09/08/2023 16:46,09/08/2023 16:46,09-Aug-23,SAMBALPUR,Books & General merchandise,123,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
08570028-2017-484f-8ae6-5d19d1c77da0,Inbound,Order Related,Installation/demo,,f777d9bd-76f9-48f6-85fe-6bc0c9a1da77,,08/08/2023 16:44,08/08/2023 19:09,08-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
f2daf22d-0094-4635-93d4-7c91b1fccfa7,Inbound,Returns,Reverse Pickup Enquiry,"Customer service agents do not even try to understand or resolve the issue properly , very rude and not at all helpful",c1ada298-368f-424d-bf1a-18b8fc03268d,,08/08/2023 19:17,08/08/2023 19:18,08-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,1
8796e55d-752d-404a-af31-718460a34a41,Inbound,Order Related,Installation/demo,,52b3d41a-71ad-438d-b616-ee292dd3f6f7,,08/08/2023 18:45,08/08/2023 18:47,08-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
ab26db50-b3c1-4d67-bb6d-d30b1f94bb56,Inbound,Order Related,Delayed,I'm very happy but I feel more happy when my issue completely solved I hope as soon as your team solved my issue Thank you,2e720a23-85eb-4e74-93e0-f4a3bc95bee3,,09/08/2023 22:01,09/08/2023 22:11,09-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f6d4c814-374e-4cf0-97c8-5b70e25e1913,Inbound,Payments related,Online Payment Issues,,c1fb43e1-e1af-4105-9572-455aba52eb57,,08/08/2023 08:17,08/08/2023 08:19,08-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
beb634e3-a07f-4ce2-bdb9-044da2fa93a8,Inbound,Returns,Fraudulent User,,d0a3d623-145c-4f77-9f62-aad601f0aae7,05/08/2023 19:37,08/08/2023 19:13,09/08/2023 12:28,09-Aug-23,KHATRA,Books & General merchandise,450,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
96064850-c695-4864-a7dd-da9dd1f91891,Outcall,Returns,Return request,,48a87e78-cd49-410c-b012-75ec7858bf49,,08/08/2023 13:43,08/08/2023 13:50,08-Aug-23,,,,577,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
0a814bac-541f-469c-b3ef-95d9d8f0b0ca,Inbound,Refund Related,Refund Enquiry,,509ec395-e63c-425e-b84b-8112c34cab86,,08/08/2023 17:03,08/08/2023 17:04,08-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
4ce78bef-29bb-41fc-ada7-9952d0679287,Inbound,Returns,Service Centres Related,Bahut hi aache se inhone  . Thank you sir ??,85c054f0-e2eb-4fe0-b0b8-e7f7623edb6d,,08/08/2023 17:38,08/08/2023 17:38,08-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ac3e8806-f43a-4669-a470-30d6581c6977,Inbound,Returns,Missing,Resulotion must be as early as possible,63da5351-3f9c-481c-9dc2-6da90e4b377e,,08/08/2023 21:53,08/08/2023 22:08,08-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
70ab4f98-09ed-41a2-9111-502a40143eba,Inbound,Returns,Wrong,,962e9c77-2d52-4632-98a3-0bdb87f539b0,06/08/2023 00:29,09/08/2023 09:54,09/08/2023 20:26,09-Aug-23,KOLKATA,Electronics,799,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
d75a47cb-57b4-43c9-9fb1-3d78ef6d5d75,Inbound,Payments related,Online Payment Issues,Very good ,15090b4e-61aa-497f-a559-9d15d538a85f,,08/08/2023 00:39,08/08/2023 00:51,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ec5ffb4c-273b-46a4-8e95-171fa17b9870,Inbound,Payments related,Payment related Queries,,1e995b64-375d-4239-a9c5-bc80ccad06e1,,08/08/2023 14:31,08/08/2023 14:34,08-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
76efa07d-4965-46c3-b923-a928aa908796,Inbound,Returns,Reverse Pickup Enquiry,  service!,64b99d46-d310-4960-823b-95e463676e4f,,08/08/2023 17:13,08/08/2023 17:19,08-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
c0f2e499-e0a3-4f25-9b1e-6502ac78c715,Inbound,Returns,Reverse Pickup Enquiry,,98200674-c9ed-4537-b138-0ded56707fdd,,09/08/2023 10:32,09/08/2023 11:04,09-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,3
f306745a-a974-4427-a190-7f8828b3fd93,Inbound,Feedback,UnProfessional Behaviour,????,5c401ce7-d51c-4e25-853f-26970d833cda,,09/08/2023 16:35,09/08/2023 16:44,09-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
b5b1df06-acec-4829-a3a8-2ae311fcfdb7,Inbound,Order Related,Delayed,,815f71b5-eeb4-48f2-bcbe-73e480c0ce7e,,09/08/2023 17:19,09/08/2023 17:22,09-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
c5d5a4b6-9e53-40d3-a0d6-7e535d6a03f8,Inbound,Returns,Fraudulent User,Mr   was really good in understanding the issue and he helped me to solved my issue with full respect. it was really great experience ,329a2d83-addc-4a2b-9fa9-666c9b15082c,26/07/2023 13:12,08/08/2023 15:00,08/08/2023 15:01,08-Aug-23,SANGLI,Electronics,1399,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
402b3670-654e-4e39-9da6-1038483e51eb,Inbound,Returns,Reverse Pickup Enquiry,,7fa5bc5a-fc19-4a13-8259-538f2fc7114e,,08/08/2023 15:13,08/08/2023 15:17,08-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
83bc15bb-b92d-4b73-b116-af5d168dc9b8,Inbound,Cancellation,Not Needed,,19efe03e-93c1-473b-b5f3-a54717828f79,,08/08/2023 20:38,08/08/2023 20:49,08-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
ab425933-0ee6-4a96-b546-beedc9b3e0ea,Inbound,Shopzilla Related,Shopzila Premium Related,,a21bbfca-0316-49c5-a6f5-12d43a30a64b,,09/08/2023 14:40,09/08/2023 14:42,09-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
115144e1-2cb8-44f2-8fb3-0ae634fce9ed,Inbound,Returns,Return request,,1818dc9c-43d9-4f8d-89d5-c4db84606c21,,09/08/2023 22:25,09/08/2023 22:29,09-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
5bcb9c2a-e99e-42af-b06a-d2bea0f07a0b,Inbound,Returns,Fraudulent User,,71d5223f-9d6a-4738-b8ef-ea205cc381ac,01/08/2023 12:51,08/08/2023 12:34,08/08/2023 13:34,08-Aug-23,PARADIP,Books & General merchandise,69,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,4
daebb217-cfcb-407d-9195-dc5c708f8c93,Inbound,Order Related,Order status enquiry,Problem is not resolved due to late complaint but I want improvement in Shopzilla delivery and services thatswhy I contacted customer care.,68894fd6-f0d9-4a9b-bf14-d8ce6012117d,31/07/2023 12:43,07/08/2023 21:48,08/08/2023 16:10,08-Aug-23,GORAKHPUR,Books & General merchandise,129,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
99fe7c79-96ce-4cb8-81f7-77a8776fa0c8,Inbound,Order Related,Installation/demo,,ae9718f1-7a5d-43c2-b901-5dc74b208bcc,,08/08/2023 09:34,08/08/2023 15:51,08-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
143a65fe-2fcf-47e3-bfd1-039589e9adac,Inbound,Order Related,Invoice request,Good service,904565e1-ceea-48e8-92f5-d14a9109b801,,08/08/2023 12:06,08/08/2023 12:09,08-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
d2c365d9-6159-420c-975e-1449f3726bab,Outcall,Feedback,UnProfessional Behaviour,,4fed2159-3821-4a0b-b111-2d6fe59f01b5,,09/08/2023 18:34,09/08/2023 19:27,09-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7f482f1a-1eeb-4691-8dee-80d4680a530f,Outcall,Returns,Return request,Shopzilla very pooar ,deea36c4-d504-45ae-b5c3-acf64c89c207,,09/08/2023 20:30,09/08/2023 20:46,09-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
05c42652-d116-4bf2-a949-7dd8064a94f0,Inbound,Returns,Return request,,3bdbb751-c358-46c6-9ddf-23d2e971d4a9,,09/08/2023 23:30,09/08/2023 23:42,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
5224b7e5-1266-4447-856b-5437fdee2415,Inbound,Order Related,Delayed,,41d626b4-a4cb-4b35-9904-9aa728a97e8c,30/07/2023 10:07,09/08/2023 21:55,09/08/2023 21:55,09-Aug-23,HYDERABAD,Books & General merchandise,241,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
4779396e-1286-4818-902a-23e5c147023c,Inbound,Order Related,Delayed,Waiting for help to get package delivered from your courier partner ,864da519-25df-468e-9d92-3d2ce5fee6ec,03/08/2023 17:30,07/08/2023 20:43,08/08/2023 22:37,08-Aug-23,CHENNAI,Electronics,209,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
72ee29f1-d42c-49c8-b520-d781d92af25d,Outcall,Order Related,Installation/demo,,ac0baeb1-63c7-4402-ae5b-be48d59edc96,08/10/2022 00:13,08/08/2023 00:25,08/08/2023 00:26,08-Aug-23,CHENNAI,Books & General merchandise,4799,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
3e5df62f-9047-4190-b1e0-f47ad53f44a9,Outcall,Cancellation,Not Needed,,481e93d7-58c3-4a4d-8c82-44008892ca4f,,08/08/2023 17:49,08/08/2023 17:57,08-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
4f0545f1-d61b-4e23-a90c-820f13f5b7c7,Email,Order Related,Installation/demo,Good,ea537e54-0be0-4170-bc1b-48cb55843419,,08/08/2023 13:56,08/08/2023 13:58,08-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
87e17a18-3996-4251-b4c1-e38791ce5ed7,Inbound,Returns,Fraudulent User,,368700ce-d1c7-4594-a2f3-59e85c4ef8a8,,09/08/2023 11:04,09/08/2023 14:25,09-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
21f8d921-91db-4018-bbe1-d424aee834d3,Outcall,Order Related,Delayed,,76fe197c-7972-4a56-9d1c-c89317d2238b,,09/08/2023 13:20,09/08/2023 13:30,09-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
06786853-6246-43fc-9549-eee74d350f9a,Inbound,Order Related,Order status enquiry,,519ea2fb-cc94-430e-bdee-7e4b4990afd3,,09/08/2023 20:23,09/08/2023 20:25,09-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
3a416752-6cc6-463a-8e6a-9da12f067abe,Outcall,Returns,Fraudulent User,"Executive was very polite and helpful, thank u for helping me and solve my problem, thank u so much ",209bf783-549b-44c5-a39e-2fe3d836f2b5,05/08/2023 22:30,08/08/2023 00:31,09/08/2023 00:08,09-Aug-23,NEW DELHI,Home Appliences,6190,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
1fc24a85-99ba-4122-bf65-1ba0f2d34b0f,Inbound,Shopzilla Related,General Enquiry,Coustomer support ,fad66643-3b67-4299-ac55-1053837f07b6,,08/08/2023 11:58,08/08/2023 12:02,08-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0298a93b-0340-4520-97df-3c7ce42e803c,Inbound,Returns,Reverse Pickup Enquiry,,d1382950-2c68-4541-a4a6-d4487c914957,,08/08/2023 12:59,08/08/2023 19:35,08-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cbc29ba7-c856-48a0-b359-33c2973e2b37,Inbound,Order Related,Installation/demo,,a9f05a7f-38e9-4cb0-be27-a9d573d49626,,08/08/2023 14:34,08/08/2023 15:07,08-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
940333f9-9295-4aeb-8c1f-7a58c9107448,Inbound,Feedback,UnProfessional Behaviour,,ed2ea2e5-5f27-4c8f-a49f-a6770512e8c7,,09/08/2023 20:59,09/08/2023 21:24,09-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
206a1860-afb9-4fd4-8286-a33ee44cc0b6,Inbound,Returns,Reverse Pickup Enquiry,Not bad,0a370884-cbd9-4954-b825-3a567a2a8569,,08/08/2023 22:42,09/08/2023 10:28,09-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
b06d43e2-c789-4ca1-add9-c80986d2b4c7,Inbound,Order Related,Seller Cancelled Order,,d2071ffe-f18c-45d5-a874-33abe6796893,,09/08/2023 18:26,09/08/2023 18:27,09-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,4
d2a7b3aa-739b-4525-a361-f0cba4f96605,Inbound,Returns,Reverse Pickup Enquiry,Its really good,01a83578-99e6-4604-9c10-7a0fcc8e35f7,,08/08/2023 09:16,08/08/2023 09:49,08-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ca3a9cc9-716e-4d85-8bf1-40a0db94da6a,Inbound,Returns,Reverse Pickup Enquiry,,ea4c5295-e68f-4834-a4c8-2b3b524287b7,,08/08/2023 20:07,08/08/2023 21:54,08-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
8dd2e021-874c-4928-889a-0b5e8fded13b,Inbound,Returns,Reverse Pickup Enquiry,,8546d022-91b3-435c-88c1-5bebe47d604b,,08/08/2023 19:19,08/08/2023 19:20,08-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
3ff0a368-8570-4e54-be07-21027b6e3087,Inbound,Returns,Missing,Improve pakage packing and material should be in package ,a2ae0313-26b5-453a-bc78-69f79dbdc8fc,,08/08/2023 21:10,08/08/2023 21:12,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a86f1a88-5c9e-418e-8590-4af183b38c7e,Inbound,Returns,Reverse Pickup Enquiry,,38a734bb-7b87-43be-a9f8-5acb73c7ca49,,08/08/2023 22:20,08/08/2023 22:37,08-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
1752d19b-ddfa-457d-b39c-57f2ed9588c8,Inbound,Order Related,Delayed,ver,fd067c1d-4844-45b4-85e1-ad2b7a1e2512,,09/08/2023 17:54,09/08/2023 17:56,09-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
8f75ad4d-7aba-4bca-ad6c-37ca6050d00b,Inbound,Refund Related,Refund Enquiry,,0d2e7b24-2ae0-4825-9f84-e7073c03c579,,09/08/2023 16:22,09/08/2023 16:24,09-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
458281aa-06c2-4cd6-a923-e9d68997f489,Inbound,Refund Related,Refund Enquiry,"I ordered shoes from snapmint app and I paid 433 rupees for shoes down payment from my bank account. Unfortunately order was not placed in Shopzilla and then I call the snapmint customer support service. They said you paid 2866 from your Shopzilla wallet. But I don't have money in my wallet then they claim me 2866 rupees in Shopzilla wallet. It's a fraud, now I have to pay that in EMI",0d7a706d-2a60-402e-94de-82a1645f5244,02/08/2023 07:40,05/08/2023 14:46,08/08/2023 07:57,08-Aug-23,RECKONG PEO,LifeStyle,2866,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,1
a052bb9f-9c8f-4cea-ade3-84f9c777e179,Inbound,Returns,Reverse Pickup Enquiry,,288ed17c-1496-43f7-b0ed-bb206fd79bc6,,08/08/2023 08:10,08/08/2023 08:55,08-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,1
f8b25b1a-b1b6-468d-82a1-2195ff06490d,Inbound,Order Related,Installation/demo,,c1b612af-5b6e-4043-bb9f-984c4687422a,,08/08/2023 10:28,08/08/2023 10:48,08-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
187a9f06-cbc7-47c5-bfd7-5e562cfa5fb2,Inbound,Refund Related,Refund Enquiry,,bbe60ed3-6190-4768-adb0-09a6e497f88d,,08/08/2023 15:44,08/08/2023 15:49,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
8ae7d952-6687-4c0d-a9e3-cd942f324825,Inbound,Returns,Reverse Pickup Enquiry,It was my good experience.,dbb6f835-ab67-4cf1-8652-86912674e9c6,,08/08/2023 17:00,08/08/2023 17:36,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
4e5c11bd-3eb1-41a4-8e96-df2c5fb550f3,Inbound,Returns,Reverse Pickup Enquiry,Good ,f5f64490-7ff3-4eff-8b4e-3cd2d5ffd97d,,08/08/2023 18:39,08/08/2023 22:04,08-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
970e1a35-c960-4dd0-bf50-cbbbbbb5824b,Inbound,Returns,Reverse Pickup Enquiry,,8b10b070-766d-4eb9-9847-74431ceb5246,,09/08/2023 12:32,09/08/2023 12:36,09-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
26dcb969-2399-4e48-bdef-6782fa8ff860,Inbound,Refund Related,Refund Related Issues,,1a328811-d70b-482c-9a25-0d1e6f61ebf6,,09/08/2023 16:38,09/08/2023 16:40,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
1a6e1f7d-2be8-4d33-ad0d-b74231e6d88a,Outcall,Order Related,Invoice request,,21a912f0-3fb0-413c-9386-baf15b00ae95,,09/08/2023 18:44,09/08/2023 18:47,09-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,4
5ba4bf2b-a1ad-486f-a244-4c01935ed900,Inbound,Returns,Return request,,82bb909d-365a-462c-be9e-e1abe93cb48e,,09/08/2023 20:47,09/08/2023 20:48,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
13c7cfae-2ab0-43c1-9c7d-1f4c043e4f99,Inbound,Product Queries,Product Specific Information,,78419513-2c56-4061-80c8-e4dd125cb286,,09/08/2023 12:18,09/08/2023 12:19,09-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,4
e03a6140-82d1-45ff-a47e-bfc0c555ca89,Inbound,Returns,Service Centres Related,,407247e8-f3fb-4cb8-b74f-f197bc848de6,27/04/2023 07:49,08/08/2023 09:37,08/08/2023 09:38,08-Aug-23,BHARTHANA,Affiliates,425,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
52920774-6d42-4c68-98b5-c5911f7ee801,Inbound,Returns,Return request,,28457a04-0f64-4e9f-8f8e-b503f4035ab3,,08/08/2023 13:45,08/08/2023 13:49,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c6913a1d-328a-4e2b-bd68-3228b4b8fa7a,Inbound,Product Queries,Product Specific Information,,5c9a8adf-5583-4627-903a-b66b8a13bb01,,08/08/2023 17:21,08/08/2023 20:35,08-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
9da8e697-25e5-4987-8f14-df457d33d35e,Inbound,Returns,Reverse Pickup Enquiry,nice talking,fe14051a-a801-4c50-9f9c-c640b2bae0ba,,08/08/2023 21:22,08/08/2023 21:23,08-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
3869c0c6-a07f-4592-90ec-fd6e4b56a88e,Inbound,Order Related,Installation/demo,Thanks to Shopzilla,80660379-bfad-455c-8659-672cac0d7252,,09/08/2023 15:12,09/08/2023 15:13,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
be71cde5-fee3-4821-a3f2-ef810d7b758d,Inbound,Returns,Wrong,Very good support ,271de0b5-e8be-46a7-87a6-0658d4c12420,,09/08/2023 18:23,09/08/2023 18:27,09-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
d28b00de-e1f5-4c74-81fd-6b936c694e9a,Inbound,Returns,Reverse Pickup Enquiry,,9861d002-9f6a-47d6-9610-a05d76dc26fc,,09/08/2023 20:00,09/08/2023 21:10,09-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
27f64de1-5473-4ff0-97e3-1cf51f3ca126,Inbound,Returns,Reverse Pickup Enquiry,,ff2de355-f901-4457-81f6-dee0f4e9b049,,09/08/2023 22:05,09/08/2023 22:07,09-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
ab105d91-331e-41c0-9381-95f68cfa2af8,Inbound,Refund Related,Refund Related Issues,Thanks,36c1faef-0d30-437a-9b45-03da89f79b30,24/07/2023 19:21,09/08/2023 22:08,09/08/2023 22:29,09-Aug-23,UJHANI,Electronics,2089,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
c8bfe313-66c4-4459-9645-ab819e8ec7c3,Inbound,Refund Related,Refund Related Issues,Congratulations! You did great,4f3b0171-2253-4b66-b761-b99281ac3378,26/07/2023 20:10,09/08/2023 14:51,09/08/2023 20:09,09-Aug-23,SAMBALPUR,Books & General merchandise,479,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
c39117e1-3f12-4cf8-9ee3-4fe8d2940c26,Inbound,Refund Related,Refund Enquiry,,983143fe-6c3b-46af-9c1a-043eb88c174d,,08/08/2023 10:29,08/08/2023 17:30,08-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
ad11cf8f-490c-4870-b643-cb1cb9d79531,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,ef982d3e-cd04-4a64-bbc7-0ce776cd894a,,09/08/2023 11:34,09/08/2023 11:36,09-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
8e4510f2-7af6-4b3e-8a51-32ba11b20921,Inbound,Returns,Reverse Pickup Enquiry,,fabaebdc-0cd1-4846-b7ed-0a39e066f0e6,23/07/2023 12:47,08/08/2023 07:20,08/08/2023 17:55,08-Aug-23,NASHIK,Electronics,118,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
45f23e17-3017-4847-8d54-b1ca009cbbe7,Inbound,Order Related,Delayed,,0a98f811-2877-4dea-b6b2-efcfec3e2cd1,30/07/2023 09:51,08/08/2023 21:17,08/08/2023 21:39,08-Aug-23,BENIGANJ,Books & General merchandise,750,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
80b16f1d-2007-4db8-af3f-d10fb16405d0,Outcall,Order Related,Order status enquiry,,1721ab54-72b8-4cb8-bb00-c80428c26ab4,,09/08/2023 19:57,09/08/2023 20:06,09-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
f6d68495-8987-435c-b827-86068bde6b01,Inbound,Returns,Damaged,,3be62a7c-98f3-49fb-878d-d38ce4e91e4d,,08/08/2023 14:15,08/08/2023 14:27,08-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
acc2b807-e969-47d3-a704-3493a9884870,Inbound,Returns,Reverse Pickup Enquiry,,47a6e9f1-0bf7-4d35-b388-018900e57aa7,,08/08/2023 09:13,08/08/2023 09:15,08-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
11bb588b-2736-4d5e-87be-9af82c42149a,Inbound,Order Related,Installation/demo,Very good experience ,3dae7c5d-9ecb-4b86-b984-4df310aaf812,,08/08/2023 15:02,08/08/2023 15:04,08-Aug-23,,,,,Stacey Miller,Emma Park,John Smith,>90,Afternoon,5
0af61e4d-5042-4730-890e-df067ca046bf,Inbound,Returns,Reverse Pickup Enquiry,,6f64bc5f-0fb2-49c3-944d-7abd521d7817,,08/08/2023 22:50,08/08/2023 22:55,08-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
fa75a525-cb5a-4e47-8554-93423efd1d8a,Inbound,Returns,Wrong,,fb5b80c5-3326-49a0-a28f-afe8287515f1,,08/08/2023 14:20,08/08/2023 15:07,08-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
917a9491-fbb7-434a-847f-8fc682f504c5,Inbound,Returns,Missing,,f6f532b8-1e8a-433b-be4b-9728d2984237,,09/08/2023 16:06,09/08/2023 16:47,09-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
73348cf2-d9f6-46d1-9d24-2765642cd5fe,Outcall,Refund Related,Refund Related Issues,,99faacb5-8048-4178-b910-f48b3573e17c,25/07/2023 14:45,07/08/2023 13:12,08/08/2023 10:22,08-Aug-23,GANDHINAGAR,Mobile,32999,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
b8677609-50ec-4f59-a71d-54f98768de29,Inbound,Order Related,Order status enquiry,Good,ab097c9d-b1ad-461e-881c-d63366715ef2,07/08/2023 15:37,09/08/2023 23:03,09/08/2023 23:06,09-Aug-23,CHORVAD,Mobile,39999,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
63a02bd3-130f-47c6-a95e-3a616f0db061,Inbound,Product Queries,Product Specific Information,,ef4be074-487a-4526-b681-e4cee19c7ec0,,08/08/2023 07:38,08/08/2023 08:01,08-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
f5c2eac2-5651-47cb-b666-c129f83d26b5,Inbound,Order Related,Invoice request,,79199c6c-64ec-42f2-b2fd-4c29f11cc779,,08/08/2023 19:40,08/08/2023 19:44,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
737ae30c-9bfd-48b8-8143-2f5bbdc8ea37,Inbound,Shopzilla Related,General Enquiry,,71058695-746f-4fbd-b221-9ef75c03ff24,,08/08/2023 21:40,08/08/2023 21:51,08-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
84d8ce30-87bb-4828-84df-a1b57928c480,Inbound,Order Related,Order Verification,,9a836879-f7b2-4a53-b1a1-2f09ce65ca9a,,09/08/2023 20:32,09/08/2023 20:38,09-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
25b8898e-95f4-4a22-af6f-6899f3ec6731,Inbound,Returns,Service Centres Related,,16fb4179-ea89-492a-b527-bb5949b77a51,,08/08/2023 16:30,08/08/2023 16:40,08-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
fea1a820-a32a-404c-8a4e-71ee0eca34da,Inbound,Returns,Reverse Pickup Enquiry,Understand the customer querry. My refund request cancelled by your executive without giving proper reply. I'm never purchase from Shopzilla again.,def2fcdd-7878-4aff-9233-4473b2bfdabd,,08/08/2023 19:19,08/08/2023 19:25,08-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
1481b700-af04-4cfb-b1df-229cf7e7c07b,Inbound,Product Queries,Product Specific Information,,a171d48a-e27f-4b56-a7c8-4f0c303a5ab2,,09/08/2023 21:02,09/08/2023 21:16,09-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
dbffd1ea-5b42-4743-ac6e-527bbf672fe3,Inbound,Order Related,Delayed,,4e8adc7a-9368-44c7-bae3-36f1974004d7,,09/08/2023 21:13,09/08/2023 21:14,09-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
e14ab7f5-a359-4229-8755-732c07abed94,Inbound,Order Related,Delayed,,a65d785b-0739-4e66-a562-c61455bbbeaa,30/07/2023 21:36,08/08/2023 14:42,08/08/2023 14:44,08-Aug-23,CHENNAI,Electronics,37990,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
65bc10dd-c713-487f-898b-546d074dd1ed,Email,Returns,Reverse Pickup Enquiry,,444e4376-af01-4b2e-8751-7d098a5076e6,17/07/2023 22:23,08/08/2023 16:58,08/08/2023 17:00,08-Aug-23,HYDERABAD,Furniture,3999,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
f878bf9d-f754-491f-893b-10fa27af38fe,Inbound,Refund Related,Refund Enquiry,,f366a2dc-816b-42d2-a11a-9a919f8efce2,,08/08/2023 10:12,08/08/2023 10:13,08-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
0eae85c7-a8e6-4659-b124-7a28133188e8,Inbound,Order Related,Installation/demo,,be0ea11c-f8d0-4412-a569-b5597cb068a0,,08/08/2023 20:10,08/08/2023 20:19,08-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
232908fa-e069-4fae-9b48-268159c42d8d,Inbound,Shopzilla Related,General Enquiry,,ff292e56-4583-4243-a64a-814671ec6347,,08/08/2023 22:16,08/08/2023 22:17,08-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
27fa05ee-88a5-44de-898e-2d00e3397563,Inbound,Returns,Fraudulent User,There is only return option there. please have option to submit the problem for missing items.,c8341cdc-e0e9-48c7-9f24-3554521130ec,,09/08/2023 08:13,09/08/2023 11:06,09-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
928b712b-be25-4fa4-8f50-21e5c803d2d7,Inbound,Order Related,Order status enquiry,If item is already present in nearest hub why it cannot deliver tomorrow,9e0cccb3-6be7-499a-88e2-2632199d3551,,09/08/2023 21:38,09/08/2023 22:07,09-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
6655f607-eaaf-4f7a-8443-e796279de204,Inbound,Returns,Fraudulent User,,aa651af2-7e71-4c1e-9c02-11c2434b53ed,,09/08/2023 11:56,09/08/2023 11:58,09-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c15b2e54-b624-4c09-aaa0-37ac8ed8a915,Inbound,Refund Related,Refund Related Issues,????????,9d39015a-ed9c-4c25-a57d-e66bc5b02b9b,15/07/2023 23:18,07/08/2023 14:59,08/08/2023 13:40,08-Aug-23,MEDINIPUR,Home Appliences,32999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
bff28b02-b9ef-4c21-b72d-6ffe2cbb9a2d,Inbound,Returns,Service Centres Related,To be resolve the problem of coustomer very fast,82576d5b-d23a-40ad-b6a8-83b4e07f512a,08/06/2023 22:36,07/08/2023 15:13,08/08/2023 05:06,08-Aug-23,NURPUR,Electronics,399,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,3
e8cda95c-c593-4d68-9fce-e3a14d2526e2,Inbound,Returns,Reverse Pickup Enquiry,,160e844b-5836-46e0-bdcd-b4e05bbaec2f,,08/08/2023 14:17,08/08/2023 21:30,08-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,1
d276c9fe-a541-4378-81a4-b11002aefe99,Outcall,Returns,Reverse Pickup Enquiry,Gud communication ,90b6bd04-0f46-42e4-9873-5034a33bc1dd,,08/08/2023 14:31,08/08/2023 14:31,08-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8f5bcdb7-8e20-4824-b786-12f9a285e16a,Inbound,Returns,Reverse Pickup Enquiry,Good ,8260fc16-d787-4a92-b45d-eb11a8f8147f,13/07/2023 17:21,09/08/2023 17:15,09/08/2023 17:51,09-Aug-23,GORAKHPUR SADAR,LifeStyle,601,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
86194591-82b3-4201-a8dd-c8b00b184e82,Inbound,Returns,Return request,My order mobile IMEI no.& received mobile IMEI no is same but configuration is deferent. Solve problems ,d93275ed-aeff-4c60-b4fd-94e554a61ab4,,09/08/2023 12:41,09/08/2023 18:21,09-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d2c29c00-5757-41b4-847b-c2f24fdd6601,Inbound,Returns,Reverse Pickup Enquiry,Reduce time to return policy,fe61ee6b-3ca2-4f4c-a268-cfba0fe42b73,,09/08/2023 19:56,09/08/2023 23:24,09-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
b25bd28f-5f84-4891-b15f-d5114362cace,Inbound,Order Related,Installation/demo,,5c928a8b-9f9f-4688-89bf-008413396745,04/08/2023 18:58,08/08/2023 06:53,08/08/2023 06:55,08-Aug-23,PUNE,Home Appliences,29990,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
e19be439-eba6-45f0-add7-cab7ccfbe91c,Inbound,Order Related,Invoice request,,42177d5c-add2-428d-afe8-f6eff7285f85,,08/08/2023 07:55,08/08/2023 07:58,08-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,3
3b26bc4f-4ace-4501-a38b-bf8829ba68d0,Inbound,Returns,Return request,,9d79543f-707e-455e-8f24-e6139f3c28e1,,09/08/2023 17:35,09/08/2023 17:37,09-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
30584e9d-7bae-4246-b2ca-9fe086748558,Inbound,Refund Related,Refund Enquiry,,012629b6-dcbf-48ad-85d9-14aa78164cd7,03/08/2023 12:01,09/08/2023 07:26,09/08/2023 12:12,09-Aug-23,JALGAON,Mobile,19999,,William Morris,Ethan Tan,John Smith,>90,Morning,4
c419dcc8-319b-4166-89a3-9a5df4e10158,Inbound,Order Related,Order status enquiry,,49c427ed-d30d-4d32-ad8f-5dd35aa35173,04/08/2023 20:01,08/08/2023 17:28,08/08/2023 19:05,08-Aug-23,KALIMPONG,Books & General merchandise,418,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
025f9b9f-ccc1-444b-ad53-2047aeb633b3,Inbound,Refund Related,Refund Related Issues,,0ed038b7-8c3e-4239-83cf-589dfccdb44d,,09/08/2023 14:44,09/08/2023 15:25,09-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
2d957452-4a6c-4f26-bc63-aca5f30cd8a6,Inbound,Returns,Wrong,NYC customer care ,6f25e56e-41fb-4013-8011-7a114355e319,,08/08/2023 18:04,08/08/2023 18:06,08-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
c774631f-7ba4-49ac-a4ba-57008f88bb1d,Inbound,Order Related,Installation/demo,,ccc3f9d9-42f4-4321-9d06-eba4ae8279ae,,08/08/2023 16:26,08/08/2023 16:32,08-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
befb14c0-e778-4dd1-8850-3d315b86e429,Inbound,Returns,Fraudulent User,,e677c6c9-9b19-4d8a-a8e5-be6bdd78eb18,,08/08/2023 20:30,08/08/2023 20:32,08-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
ae8b8446-7374-4818-b89b-72813275fe88,Inbound,Returns,Fraudulent User,,3cdd15f1-69a5-4da2-bb90-5d2f1268b2d4,,08/08/2023 17:42,08/08/2023 17:45,08-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
60d3f40c-c1ee-43b5-be98-377b66489e3c,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,a98a78aa-4739-4d3b-8624-a1f92411e090,30/07/2023 14:09,08/08/2023 07:19,08/08/2023 07:22,08-Aug-23,PURNIA,Affiliates,157,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
caa98e31-0912-41f3-8ac0-49c19a364d6c,Inbound,Cancellation,Return cancellation,,20fc2561-36d1-4d6c-8444-a7dc495df97d,03/08/2023 22:07,09/08/2023 23:19,09/08/2023 23:21,09-Aug-23,MUZAFFARNAGAR,Electronics,1699,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
d9ed182b-d7e1-4e80-bbbd-b227805e6aa6,Inbound,Returns,Reverse Pickup Enquiry,Check product after delivery. ,48c7535a-255b-4e9e-82d9-35f0cac408c1,,08/08/2023 10:43,08/08/2023 10:45,08-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
7d49ba63-aa57-45a7-9782-56685847ff70,Inbound,Order Related,Order status enquiry,,16fcb2ba-1626-47b7-bd62-bdf1648ab826,,08/08/2023 12:13,08/08/2023 13:44,08-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
9217974c-4942-44b6-ac5f-c278303a4bfa,Inbound,Returns,Reverse Pickup Enquiry,,bb814cb6-67fa-489d-84aa-1feb63f3f474,,08/08/2023 14:23,08/08/2023 16:35,08-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
2a8af093-e5f3-43cd-aeb1-4aa8182bcc37,Inbound,Refund Related,Refund Related Issues,Thank ,479fa7fc-5627-46c5-b6c4-94432eea4160,,08/08/2023 14:47,08/08/2023 17:40,08-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
b5c8f3e2-3ade-468b-82c4-8d2a98c0793c,Inbound,Product Queries,Product Specific Information,,77e8f298-ed26-403d-b041-f7176e171bd8,,08/08/2023 21:54,08/08/2023 22:00,08-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
011bd0b3-66a5-48a7-8ee2-0192ee282fc1,Inbound,Order Related,Delayed,,861b1565-658b-4d65-8d31-b45f70420a39,,09/08/2023 22:40,09/08/2023 22:48,09-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
dbaeace8-243c-43c1-b20a-894d05ba7b9f,Inbound,Returns,Reverse Pickup Enquiry,,17e17165-ad77-4090-8cd0-36331cb97ddc,,09/08/2023 18:26,09/08/2023 20:00,09-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
40daa8ec-89c7-4b75-bb1a-05f5236df15b,Inbound,Order Related,Delayed,,0bea7020-aa18-44f9-8054-0da5d0e9a10d,,09/08/2023 21:58,09/08/2023 21:58,09-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
1659e092-4289-4344-8a71-a6ed798d7149,Inbound,Order Related,Order status enquiry,,4c1f6f3b-f03f-426c-a03d-515da69f9382,,09/08/2023 14:13,09/08/2023 14:14,09-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
e41c809f-7c94-4b5f-b760-fb99436cdc9f,Inbound,Returns,Missing,,fc5cd789-93fc-4969-ba58-e918cb70e786,,08/08/2023 13:59,08/08/2023 14:00,08-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
3dca3a84-dc6f-402b-9fb3-1230fb5e81a2,Inbound,Payments related,Payment related Queries,It took more time for customer executive to pick up the call,9e191d03-4890-4382-9ac1-e6f49cddc347,,08/08/2023 14:24,08/08/2023 14:28,08-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4af22c24-a97a-44a4-b492-a526a9e1b29f,Inbound,Refund Related,Refund Related Issues,,65770407-1fca-4bef-acb6-9dd02825a327,,08/08/2023 14:35,08/08/2023 14:37,08-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
5ecff640-994b-4e95-81c8-64711a47184c,Inbound,Order Related,Invoice request,,6d5b90d7-9643-43cb-b919-13540dcc73aa,,08/08/2023 16:07,08/08/2023 16:11,08-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,2
14d4bccc-715b-4787-92c4-78e00e821284,Inbound,Returns,Return request,Good,f87351e0-acfb-4e52-8fcb-841a94c0aa90,,08/08/2023 19:19,08/08/2023 19:24,08-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c1e4554c-e11a-4df0-b5d7-e1c2aa3a25ee,Inbound,Returns,Reverse Pickup Enquiry,,0e167f2b-661d-4433-9a36-194327d5d649,,08/08/2023 20:30,08/08/2023 20:42,08-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
b6ec73d4-2177-46f8-8205-99784f333dfb,Inbound,Returns,Reverse Pickup Enquiry,Good ,cd40b9c1-a7d6-4266-a9f4-d97158c6c371,,09/08/2023 11:43,09/08/2023 11:46,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
ffd9f822-5d4e-40d4-9bc2-c972a638f53b,Inbound,Returns,Reverse Pickup Enquiry,,4d583436-98da-4db5-8738-38f3b398aefb,,09/08/2023 15:25,09/08/2023 16:09,09-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
7652c891-1296-414a-9f99-c74c81025127,Inbound,Order Related,Order status enquiry,,60ecca2b-3e01-45fe-8084-1694d72e65b7,,09/08/2023 18:40,09/08/2023 18:40,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
987c1a6f-843e-4050-9527-bcef42dd2070,Outcall,Returns,Wrong,,448c83f1-0536-4f9f-9dcf-790d80a2d070,,09/08/2023 19:41,09/08/2023 19:41,09-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,1
be5e36d8-9d93-4853-88a4-f2e57bb51728,Inbound,Returns,Fraudulent User,,9997b1d1-ed47-4cf6-b36e-ec0de4a424f3,05/08/2023 17:35,07/08/2023 20:03,08/08/2023 00:17,08-Aug-23,AHMEDABAD,Home Appliences,4599,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
aa1c733e-6f80-409e-9bb5-ae5a177afe0c,Outcall,Returns,Service Centres Related,,d8768751-d6fc-4abe-939b-30d29adc9f9b,04/08/2023 23:36,08/08/2023 11:36,08/08/2023 11:41,08-Aug-23,CHATRAPUR,Mobile,31999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
ccb505be-e0ab-4a30-8b9c-517f70c03fb9,Inbound,Returns,Reverse Pickup Enquiry,Customers  ko Customers  care executives  se easily baat karwaye ,07d5f0a9-2eb2-4181-a0bd-6399fdd86ac3,,08/08/2023 08:27,08/08/2023 08:53,08-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
461ce795-4e07-4a02-8eff-8f238e20ccb9,Inbound,Returns,Return request,,e38e7ae0-846a-486c-82ed-0579ab4f747b,,08/08/2023 11:22,08/08/2023 11:23,08-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
9e7e4ba0-f168-4793-b958-1153064a7897,Inbound,Order Related,Order status enquiry,The senior executive disconnected the call after asking me to wait. ,cbea19b3-d3e1-430d-b281-26016a83d808,,08/08/2023 21:39,08/08/2023 22:28,08-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
e756e145-685b-4399-bb4f-f27c6c03890c,Inbound,Returns,Reverse Pickup Enquiry,,6b64fd7b-ce80-4211-9653-05b71002713b,,09/08/2023 12:52,09/08/2023 12:54,09-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
455a7970-f446-4877-b048-ba6179f19297,Inbound,Returns,Reverse Pickup Enquiry,,f144891a-8259-42d8-86e7-a988d5afeebe,16/07/2023 14:20,06/08/2023 12:36,09/08/2023 21:07,09-Aug-23,AZAMGARH,Furniture,3830,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
4d36c8de-9c6b-4fd2-afb8-1478c59045b6,Inbound,Cancellation,Not Needed,,842436cb-f22d-4ebe-b248-e2b360b2f718,,08/08/2023 18:00,08/08/2023 18:21,08-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,1
0a7e2124-d747-4cc5-8113-c98ad9a9ef55,Inbound,Returns,Fraudulent User,,824dc63f-a156-4d13-8b43-704aae9058a0,,08/08/2023 19:07,08/08/2023 19:09,08-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
af3d4f66-b7cb-4263-a262-3665200fdbf3,Inbound,Order Related,Installation/demo,,27d3b338-48d3-4c11-b09a-971a3874c5ed,,08/08/2023 20:26,08/08/2023 20:45,08-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,1
e009215a-f014-4c1d-8673-7ae9539cf645,Inbound,Returns,Service Centres Related,,0602589a-5018-4260-852a-c865d5499273,,09/08/2023 12:33,09/08/2023 17:34,09-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
b37246f7-8a8e-49be-9e3b-16f6e7a69ef4,Inbound,Returns,Return request,,ce2cd233-b028-413d-affa-1f1932985313,,09/08/2023 14:40,09/08/2023 15:07,09-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f21f2504-7737-43e6-ab2d-45b047983342,Inbound,Order Related,Delayed,,7ea9e089-01a4-4df8-a9ed-6257992623b5,,09/08/2023 15:33,09/08/2023 15:38,09-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
76866865-e9dd-42bb-a9f0-2b07447b2e06,Inbound,Order Related,Seller Cancelled Order,Bad service every time my products shipped automatically cancel. I never orders filipcurt,a5a812d7-56c2-44a7-a048-717b27e40e1e,,09/08/2023 17:24,09/08/2023 17:33,09-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
e7648821-c30c-46cc-ba30-9a4c21e8327c,Inbound,Returns,Reverse Pickup Enquiry,,a612c333-03e8-444e-a2fe-f83b9ebde289,,08/08/2023 13:18,08/08/2023 14:05,08-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
cd1949fe-79d8-4664-84ac-72e80726a5c9,Inbound,Returns,Return request,Thanks ,a111f0a1-e395-4b21-a1c3-545b0703ac07,,08/08/2023 17:08,08/08/2023 17:11,08-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
5e5e07e8-6a67-4806-b2a8-5ad577d35bee,Inbound,Returns,Fraudulent User,"As I have ordered the items by a legitimate way and also paid for it, it will be more helpful if I get the missed items.",e722db31-3eb1-4f66-8303-6ca8450faabf,,08/08/2023 20:30,08/08/2023 21:11,08-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,4
0b67ecd6-c235-495a-bafe-3e372e16b32d,Inbound,Returns,Missing,,f17e67af-d890-426d-9304-384f95e219ed,01/08/2023 00:12,08/08/2023 09:25,08/08/2023 09:28,08-Aug-23,SARAN,Books & General merchandise,224,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dd9ef9f9-8fee-4fe4-a7c1-7329efbad05a,Inbound,Shopzilla Related,Signup Issues,Ni,ac8b8fd4-d7f7-402f-96c5-c044224a586f,,08/08/2023 11:47,09/08/2023 22:13,09-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
83a83639-bc8b-4a35-b698-8ae67fb54284,Inbound,Returns,Missing,,bbf32be3-8a3a-4c08-a919-a377c0683ab1,,08/08/2023 15:02,08/08/2023 15:18,08-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
97b36185-86f5-49cf-b6f5-27a588021794,Inbound,Returns,Reverse Pickup Enquiry,Very good,00d41d9c-ce1c-461f-b814-44219034eefe,,09/08/2023 11:56,09/08/2023 11:57,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
ec34dd34-1420-41be-b1fc-6022ffd7112f,Inbound,Returns,Fraudulent User,,a98d92fd-f791-456a-a38d-80700d3a7c17,,09/08/2023 17:02,09/08/2023 17:50,09-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
ce1275f8-9879-4213-9354-0c8a9c224320,Inbound,Feedback,UnProfessional Behaviour,,21a11346-db90-4b41-877a-95dbc5215867,25/07/2023 19:46,06/08/2023 21:14,08/08/2023 15:49,08-Aug-23,NEW DELHI,LifeStyle,714,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
2f3d3970-d871-4f9c-b3c7-a6b47c876445,Inbound,Returns,Reverse Pickup Enquiry,Nice person,b1a0ce56-8df5-4813-88c1-24a5a6fe834d,28/07/2023 15:32,08/08/2023 17:33,08/08/2023 19:10,08-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,6899,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a93ba977-49d5-46ad-9a78-493ea5c847e4,Inbound,Returns,Product related Issues,,edacdfd9-2a2e-4b3a-9d58-0c685f720986,,08/08/2023 09:02,08/08/2023 09:24,08-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
65e5759e-46f9-45ac-a444-443980c3fb48,Inbound,Returns,Reverse Pickup Enquiry,,57add516-46a9-4a99-8eac-b1aba0b50be8,,08/08/2023 12:50,08/08/2023 12:51,08-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4b010734-f463-478c-9272-7f9f99824e0a,Inbound,Returns,Reverse Pickup Enquiry,good customer care service,51561e35-d88c-479f-b41d-bb5519e005bf,,08/08/2023 13:58,08/08/2023 17:08,08-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
8265d8f0-83bd-4ca0-a3db-5f0a9e066df4,Inbound,Offers & Cashback,Affiliate Offers,,529e3141-bc9f-4300-8c90-b5ee0ec8c9d7,,08/08/2023 14:12,09/08/2023 12:05,09-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
77b7bdf6-db06-4809-a815-ffa5d36403f9,Inbound,Product Queries,Product Specific Information,,50af79d5-6f61-4bf6-9089-e5e027f82ec5,,08/08/2023 17:52,08/08/2023 17:53,08-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7250efa4-ca9b-44c0-ba66-7848d163c49e,Inbound,Refund Related,Refund Enquiry,,72fdc5af-4300-47de-8ecd-7f0f02a81f07,,08/08/2023 18:35,08/08/2023 19:25,08-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
8c77b88f-652a-4eae-9155-47987b920d61,Inbound,Returns,Missing,,e868614d-f6b8-4206-95ae-6348697af6db,,08/08/2023 20:35,08/08/2023 20:45,08-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
4c80415a-0820-4f5b-b98e-36974b6d696a,Inbound,Returns,Reverse Pickup Enquiry,,3b6a0e4b-c3c5-46cc-a656-374c0d330b33,,09/08/2023 22:11,09/08/2023 22:13,09-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
08eb4368-a977-40ae-93a0-b2e8b31d08c5,Inbound,Order Related,Order status enquiry,,aa911e0d-a86a-4c86-bf88-5ff70ca56b99,07/08/2023 18:29,07/08/2023 19:49,08/08/2023 08:33,08-Aug-23,,Home Appliences,12990,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
73c3cce9-88d4-4142-bc31-d00988e9a819,Outcall,Returns,Wrong,Shopzilla would greatly benefit from having more individuals like this in their customer support team. They demonstrated a thorough understanding of the issue. I am genuinely pleased.,794f9868-7784-4779-b17c-4ee57c343804,,09/08/2023 18:47,09/08/2023 18:49,09-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
855c5ef9-c9c6-4667-8698-6fcac97dc280,Inbound,Returns,Reverse Pickup Enquiry,,c6640748-e93c-4980-8d6d-f0f0d9c78e29,28/07/2023 22:22,08/08/2023 10:04,08/08/2023 10:07,08-Aug-23,HIMATNAGAR,LifeStyle,839,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
7c685a79-8952-420d-8bac-1852034bfed4,Inbound,Returns,Fraudulent User,,83c15d21-be43-484f-973b-f8863fb0b9eb,07/07/2023 06:59,08/08/2023 16:28,08/08/2023 16:36,08-Aug-23,NUH,Home,2753,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
46b167c7-8200-4312-a364-d58b2ebf1efe,Inbound,Feedback,UnProfessional Behaviour,,fb994526-62dc-481d-8336-205450b481c9,,08/08/2023 18:05,08/08/2023 18:08,08-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
0b6c0e83-1567-4dba-9b15-7d6c50fe6390,Inbound,Order Related,Delayed,Mostly failing delivery on time ,d265917c-5c58-40ee-ad47-ea403eb381dc,,08/08/2023 21:50,08/08/2023 22:19,08-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
8e7ace24-ffef-49f8-ad92-c2f2e639840a,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience,cf767c97-068d-4905-8476-f8e1fa7ae90f,,09/08/2023 00:21,09/08/2023 22:50,09-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
237e7e3a-a2a5-49bd-9f32-249a84a3c9bb,Inbound,Returns,Exchange / Replacement,"resolve customer issue asap, make some flexible policies that help to resolve the customer issue.improve your logistic delivery chain. Maximum problem customer face due to your bad delivery service. ",bf6cbbaf-bd5c-47f7-aedc-4471a9f97e1a,,09/08/2023 18:02,09/08/2023 18:20,09-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
23fdadc2-0474-4c8b-bff1-fc545db3065f,Inbound,Order Related,Installation/demo,Vngfjk,d6cea7a2-1d77-47b8-ae28-adb693dfe43a,,09/08/2023 15:17,09/08/2023 15:21,09-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,2
4bf42ad3-22ae-4e19-b9c9-7dcf2d6071bf,Inbound,Returns,Reverse Pickup Enquiry,Good,efe1c544-b551-47e5-ab81-e70fc43550fc,,09/08/2023 17:36,09/08/2023 17:40,09-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,4
b9546c65-87ee-465a-a5a7-335d96a1cb0a,Inbound,Order Related,Installation/demo,,90739adc-46e6-4223-b99d-8c3af0f19549,27/07/2023 21:45,08/08/2023 10:24,08/08/2023 13:21,08-Aug-23,SOUTH 24 PARGANAS,Home Appliences,34999,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
47342efa-05fa-417f-9657-2536a7b8568b,Inbound,Order Related,Delayed,,764333f9-2e95-4e97-956c-4ed4aa76a892,04/08/2023 21:14,08/08/2023 20:09,08/08/2023 20:14,08-Aug-23,HYDERABAD,Electronics,45990,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
203f36f7-613a-4a29-8289-5239c0ab70bb,Inbound,Returns,Return request,,f14e435e-39c6-429a-83ac-0a9172e888fe,01/08/2023 11:36,07/08/2023 15:24,08/08/2023 17:28,08-Aug-23,KHERI,Home,379,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,1
7cb12431-b968-4dd1-a53c-c7191ad6e6c3,Inbound,Shopzilla Related,General Enquiry,Good morning good service ,0235fc32-bdc4-48b8-bb37-baf35b8d5d08,,08/08/2023 06:53,08/08/2023 06:56,08-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
375661e7-1962-4bea-9957-505cc14d5fd4,Inbound,Order Related,Installation/demo,good explain,8f51dd87-d1cb-4627-aebb-ad0ef0ec229a,,08/08/2023 20:47,08/08/2023 20:54,08-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
b9b90399-b201-4809-98ee-b51460948c53,Inbound,Order Related,Seller Cancelled Order,,ea132305-bd2a-4511-b6ad-fb8180843fc2,,08/08/2023 22:29,08/08/2023 22:33,08-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5a009a5d-0ae2-4822-9cac-cbf371a681d8,Inbound,Order Related,General Enquiry,,fe8eda78-bed8-4b2a-b995-f57a623157a7,06/08/2023 16:37,07/08/2023 14:37,08/08/2023 00:04,08-Aug-23,SHRIRAMPUR,Electronics,1138,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
53464a58-1645-4e9c-aa76-73ae2b18de45,Inbound,Cancellation,Not Needed,,43022ca5-467b-4d65-938b-bec8f267e9f4,,08/08/2023 15:33,08/08/2023 15:35,08-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
a659f9a9-6e59-4d7d-a16a-29468af2fed0,Inbound,Returns,Reverse Pickup Enquiry,,c13184f1-84da-48d7-a293-4f3b2aadcd1f,,08/08/2023 17:58,08/08/2023 18:05,08-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
7dcbb2af-5099-4d66-8990-0fe63bfb9034,Inbound,Returns,Exchange / Replacement,The delivery person misguided me. He told me that he had to show dents on exchanged phone by Shopzilla order but there was no dents on my exchanged phone. That's why I denied to exchange my phone because he forcefully decreased price of my phone.,7de9ee39-cce3-43b3-9d06-6ed68cb8ac25,,08/08/2023 20:05,08/08/2023 20:13,08-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cb515201-3e75-47c7-96b1-fee44eb7c23d,Inbound,Returns,Return request,,f9de2d65-4416-4a43-bbd3-ec8cf8b70309,06/08/2023 18:52,08/08/2023 07:07,08/08/2023 07:11,08-Aug-23,PURI,Electronics,1299,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,3
b9e162fb-c7eb-4a33-8768-5ec0f3b60d8e,Inbound,Returns,Fraudulent User,,6590006c-c58d-40f5-a363-76d7e80878df,,08/08/2023 14:29,08/08/2023 15:23,08-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
fd086c71-ad04-4dbd-a648-45191c9e6631,Inbound,Returns,Return request,,2601b208-4c19-47bd-8a5f-7125937e7760,,08/08/2023 14:57,08/08/2023 15:06,08-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
1c350691-eaa3-411e-bde2-b831303f72d9,Inbound,Order Related,General Enquiry,Keep CCE happy,da318464-7df7-49df-a128-3c142cede1ad,,08/08/2023 15:09,08/08/2023 15:11,08-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
ab94185c-1fa8-4f5d-b5ba-72c919227beb,Inbound,Order Related,Delayed,,130048b3-f0c0-40a4-bbe3-5e8e593676c3,18/07/2023 23:07,09/08/2023 20:52,09/08/2023 20:53,09-Aug-23,CHENNAI,Home Appliences,3295,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
22e3d16c-d6d7-48d8-b517-ca68aa0710c7,Inbound,Order Related,Delayed,,cf186ba2-8727-4ebc-a67b-cffc22d02e4c,03/08/2023 22:44,09/08/2023 22:20,09/08/2023 22:23,09-Aug-23,ALWAR,Books & General merchandise,326,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
fcfd2924-ffb9-416b-9916-5ed5847d68c7,Outcall,Refund Related,Refund Enquiry,,019895ab-9d3a-4355-b30b-62a9f5e557ac,,09/08/2023 17:21,09/08/2023 17:22,09-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
77b5c4a5-ffd3-4893-b41b-e1819a1a7911,Inbound,Returns,Return request,,b972b932-4754-45cd-8aa3-689d42653189,,08/08/2023 23:45,09/08/2023 11:31,09-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
4ce77428-e914-47eb-9c89-f0c0bb763e3e,Inbound,Returns,Reverse Pickup Enquiry,Quality is very poor ,6fee3a70-6f52-41a8-9cc3-6f1da83fb3df,,09/08/2023 10:05,09/08/2023 16:16,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,3
320d3c41-ec42-4127-85d8-cbd7d7191743,Outcall,Returns,Reverse Pickup Enquiry,,cdd2661c-657a-4c1e-81a7-a2e286c35554,,09/08/2023 15:43,09/08/2023 15:44,09-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
ea9ffe2a-85b8-4f1d-a809-26e2613dbd87,Inbound,Product Queries,Product Specific Information,Nice ,098e201c-5419-4727-862a-fd30312f352c,,09/08/2023 18:38,09/08/2023 19:17,09-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
ada05d94-6d1e-478b-a4b6-a4f686143203,Inbound,Returns,Reverse Pickup Enquiry,Bad,3cad865f-140b-4430-b41c-f8d17af15ea0,,09/08/2023 19:59,09/08/2023 20:35,09-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,1
03ae2b1d-634e-4543-aef1-d4f0f0ce596d,Inbound,Refund Related,Refund Related Issues,Resolve the customer Issues well in time so that customer will not suffer so long. I'm facing the issue since 05 months and Shopzilla not issue the refund of my product as order cancelled by Shopzilla Executive.,05ffb527-aec5-45af-9d97-6392cfd313a8,14/04/2023 22:29,09/08/2023 16:31,09/08/2023 16:46,09-Aug-23,MUMBAI,Books & General merchandise,11499,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
aacc69d5-2f3a-41b5-b990-5c6478736a11,Inbound,Returns,Reverse Pickup Enquiry,,01434663-42e8-4fdf-bb42-b8f9f91d8c8e,26/07/2023 16:30,08/08/2023 14:23,08/08/2023 14:36,08-Aug-23,VADODARA,LifeStyle,699,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,1
5f4461f5-ab7d-4591-8dce-3523ebab64dd,Inbound,Order Related,Invoice request,Thank you so much ?? Shopzilla support team ?? all Shopzilla family members ?? well come ???? one s more than k you so much ?? dear all .... Thank you so much wings music composer singer company ?? thank you so dilivery coriyar boy ??.,57ee6ba6-27cd-4791-b567-2ca7db8bba7e,,08/08/2023 12:48,08/08/2023 13:48,08-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
d17b947c-5b32-4995-bff8-bc5478eb5747,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,56e64e2c-1356-4838-a8ca-cd13d53e78da,,09/08/2023 09:13,09/08/2023 11:18,09-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
b5aace9c-f4f4-4aba-ba2c-0aa51bf87680,Inbound,Offers & Cashback,Affiliate Offers,,bb39c7eb-6055-4cf4-9ed8-5713aa40103c,,09/08/2023 12:43,09/08/2023 12:57,09-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
c7c6d1c6-bb69-4b15-be45-29577a56ce6e,Inbound,Returns,Reverse Pickup Enquiry,,2657e777-5501-420c-a0ac-af1a83efe79a,,09/08/2023 13:11,09/08/2023 13:17,09-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e23c09cf-f20a-465d-b58c-70df1d2236a4,Inbound,Order Related,Installation/demo,Thanks for you ,b0e9b481-ae14-4490-a5d1-d72f6f4f912f,,09/08/2023 15:29,09/08/2023 15:43,09-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7f0fc277-19ff-4f0b-b9c5-c2ade6b49835,Inbound,Returns,Fraudulent User,,d25dddbd-1bbe-4184-b1a4-db12d7c931da,,09/08/2023 21:54,09/08/2023 22:23,09-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
aa5c8a82-f9b8-41e3-94a5-8ba423dcd1c2,Outcall,Cancellation,Not Needed,Good services,250a443f-4344-4b58-8021-e591b85368fd,01/08/2023 00:00,07/08/2023 19:11,08/08/2023 06:03,08-Aug-23,NAGPUR,Furniture,11875,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
a99f6d1c-17af-4948-95ba-5dbc6eeefe89,Outcall,Returns,Reverse Pickup Enquiry,Good,8c9d3d45-ac6a-4c55-b198-3ced46a19fc9,01/08/2023 14:51,07/08/2023 23:54,08/08/2023 11:07,08-Aug-23,MEDINIPUR,LifeStyle,599,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
5d250f5c-741f-4173-ac38-405488374172,Inbound,Returns,Reverse Pickup Enquiry,,a21c5ca4-1c74-4dfe-a079-e00f8e6c4ff5,,08/08/2023 12:27,08/08/2023 13:13,08-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,3
c20dce1a-c8a5-4158-b1ec-8ffa8880e8c5,Inbound,Order Related,Delayed,,a8df49f6-0d82-40d1-8ea1-610db927f6fe,,08/08/2023 20:07,08/08/2023 20:13,08-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,1
b3723263-defb-4157-a6d0-224ea8244309,Inbound,Refund Related,Refund Related Issues,,803f6895-fd59-4384-98cc-13ddf0eb334a,01/08/2023 12:00,08/08/2023 16:01,08/08/2023 22:27,08-Aug-23,MAHABUB NAGAR,Mobile,9999,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
3d2f235a-0e33-4384-9522-0c3834f3216c,Email,Returns,Reverse Pickup Enquiry,,5f2817db-b7ea-41c3-8b58-735a8277c9f6,27/07/2023 10:22,04/08/2023 12:04,08/08/2023 10:51,08-Aug-23,ROURKELA,Electronics,1299,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f11005cb-b0a7-4f36-a943-4b10350324bd,Inbound,Cancellation,Not Needed,Didn't solve my problems ,4e223a04-5e40-4f06-8d2d-f37f08271464,05/08/2023 07:39,08/08/2023 18:43,08/08/2023 20:27,08-Aug-23,NAVI MUMBAI,Mobile,9999,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
f8689258-3c43-4102-b271-d2f4f1318ff5,Inbound,Returns,Fraudulent User,,b40b78e9-ff3d-421b-881b-b3493a6e7dbc,,08/08/2023 13:53,08/08/2023 14:16,08-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
81a97056-845f-4b09-a9e3-992dad07e893,Inbound,Returns,Wrong,,576f534a-6c8f-4457-b024-3844ae019b2c,,09/08/2023 07:54,09/08/2023 11:28,09-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
533bf876-84ca-4ede-8130-4d90df822279,Inbound,Returns,Reverse Pickup Enquiry,,16c89034-41f0-433b-9aa9-82316563975d,18/07/2023 11:44,09/08/2023 13:34,09/08/2023 13:36,09-Aug-23,DHARWAD,LifeStyle,822,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
1340d01e-8424-4050-8066-39f4a1cc1b1b,Inbound,Returns,Reverse Pickup Enquiry,The issue is yet to be resolved...this is fraud..pl take action against the person concerned.,31e8d755-cf5f-4eec-8eb5-17b6023b839d,19/07/2023 01:11,07/08/2023 20:20,08/08/2023 07:30,08-Aug-23,MUMBAI,Electronics,996,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
70d82ca3-f5ad-4fb8-97cf-b8e168bcb58f,Inbound,Shopzilla Related,General Enquiry,,ee33e828-587a-4087-bbb2-9282e85d3398,,07/08/2023 23:43,08/08/2023 08:44,08-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
5570e8bc-5c79-420b-abd7-ac7f178f5ce1,Inbound,Returns,Reverse Pickup Enquiry,Good ,57538ac3-49f9-4ae8-8f6a-79b9dcefd669,,08/08/2023 07:37,08/08/2023 07:38,08-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
caf5894f-5f77-40f8-a5dc-7dfba75ff5c8,Inbound,Returns,Reverse Pickup Enquiry,,7d356fd0-6f7c-4ce5-9bfa-8a9fc285efcf,,08/08/2023 18:06,08/08/2023 18:07,08-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
e88b898d-99a1-471f-8a9e-d5fe5f9341ba,Inbound,Shopzilla Related,General Enquiry,  sub yahi kahena hain Shopzilla apne paylater costumers ko ye zaroor inform kare ke payment atoumatic debit nhi hongi apko payment   honga apne card ya UPI se   yahi confusion me CIBIL kharab   100+ point mere dicrease  ..   paylater bhi acount bhi block   main apne subhi EMI payment always Time pe pay kiye hain ager mujhe maloom hota   payment atoumatic debit nhi honga to main time se pahle hi pay  ..   mere is feedback   le ga our apne loyal customer ki help kere ga   record ap check kar sakte ho meri other EMI ka 100% payment on time hain...,e4a5ad03-ca24-4056-acc7-0ce453a1225a,,08/08/2023 14:25,08/08/2023 15:15,08-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
519207e5-936d-44ea-886e-cabc96f0d37a,Inbound,Order Related,Invoice request,,90269476-166d-40a3-b465-ff2a2c548f73,,08/08/2023 16:07,08/08/2023 16:13,08-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,4
faa2d362-1c6a-40fe-b0df-c2d9ca82f15c,Inbound,Refund Related,Refund Related Issues,Good ,0d37fb83-8912-464a-aa20-81ccb61114b1,18/07/2023 21:14,08/08/2023 13:55,08/08/2023 14:03,08-Aug-23,HYDERABAD,Home,979,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
a2a12e29-3ba5-4830-834b-a6bfb14f027b,Inbound,Returns,Missing,Very well,f1c9180e-bc72-4085-914a-a91738012b89,02/08/2023 09:29,08/08/2023 08:28,08/08/2023 08:29,08-Aug-23,SRI GANGANAGAR,Home,240,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
29378d74-a01b-4aba-ae0c-a12d98911367,Inbound,Returns,Return request,Good costumer communication skills,b423ecef-eb20-46d6-bd1d-400da3cd038b,,08/08/2023 19:18,08/08/2023 19:25,08-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
731fcf21-3726-4316-bbda-fda8686600ab,Inbound,Returns,Reverse Pickup Enquiry,No,4dcd0e52-47cd-411b-8222-ca7ed3eb1c30,,09/08/2023 13:25,09/08/2023 13:26,09-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
5b2f571e-92d4-4bea-82a1-fa50f7dc8e88,Inbound,Order Related,Delayed,Good job,5c7c93b9-7545-4552-a132-d4e1241d58f7,,09/08/2023 16:29,09/08/2023 16:40,09-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
5169efc7-b7e7-404a-a08f-0d2d12790cac,Inbound,Returns,Reverse Pickup Enquiry,Problem not resolved but taking good ,7a9a7ead-6e1e-4209-9be5-d3d82c28bcb8,,08/08/2023 06:36,08/08/2023 07:14,08-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
eea9b3a7-48a5-4ae1-9596-6d114efd9dd1,Inbound,Returns,Missing,,9df0bd6b-78a8-4d84-bfca-46292c77c7b2,,08/08/2023 14:33,08/08/2023 14:38,08-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
4ee74126-eae6-4358-a151-d8d302c97e44,Inbound,Returns,Reverse Pickup Enquiry,,478de2d2-0b8c-40ec-9c7b-7d15bde088f1,,08/08/2023 19:38,08/08/2023 19:39,08-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
380ba373-1a87-423f-b6c2-ba2dd01a371b,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla was fhe best app i had ever come through ,f6f76f38-9c66-4776-b1a6-bfd3e7e5e63f,,09/08/2023 12:02,09/08/2023 12:53,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
270bd77f-52af-46a7-b27a-55d1c3d5dcbf,Inbound,Order Related,Order status enquiry,,03ab42a4-4c2d-4359-9855-3a2707f29cde,,09/08/2023 21:03,09/08/2023 21:04,09-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7948ab85-2f4f-4768-8e8d-b719ea1625f3,Inbound,Order Related,Delayed,,9789b39f-f32d-4cf7-aadd-d7bb66a98269,03/08/2023 08:14,08/08/2023 09:47,08/08/2023 09:48,08-Aug-23,DARBHANGA,Books & General merchandise,32,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
6126c95f-0abf-4c71-b669-5061e616e09d,Inbound,Returns,Service Centres Related,Thanks for supportNice to talk with customerThanks for your support,fb7d42c0-e185-452a-803f-659910f983f7,,08/08/2023 18:21,08/08/2023 18:41,08-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
f2495f3a-864c-4e32-bba8-17bdbcc41e84,Inbound,Feedback,UnProfessional Behaviour, Very supportive under standard customer problem ,541eae3d-b474-46d1-a96e-32151b28ecab,,08/08/2023 21:50,08/08/2023 21:51,08-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
910a7965-bc9a-49d6-a73e-8e995ac7727c,Inbound,Returns,Reverse Pickup Enquiry,,2a3a6bf6-8118-44ed-ab0f-7e521e976ac5,,09/08/2023 01:01,09/08/2023 10:47,09-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
a825e553-58a2-4d21-a3c9-86f27cc939b6,Outcall,Order Related,Installation/demo,,8b8ad915-3cc4-4294-92ca-21aeca9be6e6,,09/08/2023 19:42,09/08/2023 22:56,09-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
50599382-7f7b-44b5-a337-0990ac7dd207,Inbound,Returns,Reverse Pickup Enquiry,,4fa92452-b6bd-4a69-8cb7-84dce6a03ac3,26/07/2023 11:16,09/08/2023 10:11,09/08/2023 11:00,09-Aug-23,JAUNPUR,LifeStyle,2245,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
0178c00a-8d5d-4080-8f03-f4e3f80aa721,Inbound,Refund Related,Refund Related Issues,Good,51fe125c-0a86-434a-98d4-ecbd125ff30b,30/07/2023 12:27,08/08/2023 08:54,08/08/2023 08:56,08-Aug-23,UDAIPUR,LifeStyle,949,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
151b59e9-3317-461b-a2dc-574e7b1b1adf,Inbound,Returns,Fraudulent User,Good ,75b4a457-83e6-4347-a4dc-b3b431c2fbd6,,09/08/2023 12:22,09/08/2023 12:26,09-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
80806ab1-a715-4a75-995f-aa7ce486747a,Inbound,Returns,Return request,,ac06133c-ac19-4189-a480-f9562eb4668f,,09/08/2023 18:11,09/08/2023 18:14,09-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
405dc5d5-1086-4a93-a21f-13af66c84450,Inbound,Returns,Reverse Pickup Enquiry,,af9777f9-3b75-42d9-9661-8300e277c2bd,,08/08/2023 19:25,08/08/2023 19:29,08-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
fb57b691-7fab-4327-bf4f-d98e54959712,Inbound,Cancellation,Not Needed,,cf467fb6-c289-4f43-bdd3-fb1291874309,,08/08/2023 21:57,08/08/2023 22:45,08-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
580b1997-8f03-45df-9db7-f677441cb6ff,Outcall,Returns,Reverse Pickup Enquiry,thank you,b546cb6e-3215-4c7b-989f-c82f2ca7a87c,,09/08/2023 09:39,09/08/2023 13:59,09-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
e5da68b6-6c87-49b1-8218-ebf068612577,Inbound,Order Related,Seller Cancelled Order,Bad ,2695b9ea-4e9f-4349-ba2b-e0c8f3696c73,,09/08/2023 20:51,09/08/2023 21:12,09-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
72ea4aef-fda8-4400-8afc-c117afdb00f3,Inbound,Returns,Fraudulent User,,5780f2b6-0faf-4811-b077-0c18b7c8ed6e,04/08/2023 20:09,07/08/2023 20:36,08/08/2023 07:33,08-Aug-23,VIZIANAGARAM,Books & General merchandise,204,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
690e7dbb-f8d6-4ae1-9759-14857555e30f,Inbound,Order Related,Delayed,"CS team should not read what is displayed in front of the system, they should have freedom to contact seller and delivery executive and figure out the solution",f6d8d2b7-4fa6-4a0a-a2e2-af5eab60622d,06/08/2023 08:51,08/08/2023 21:10,08/08/2023 21:25,08-Aug-23,CHENNAI,Electronics,29900,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
9f4da822-a46a-4195-8569-87dd82bfa931,Outcall,Order Related,Installation/demo,,333158aa-a75f-4262-93c3-54f760ba6bd0,23/09/2022 01:43,08/08/2023 00:29,08/08/2023 00:30,08-Aug-23,ALLAHABAD,Electronics,899,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
af4558d6-f573-4890-9ec6-0c064aefd97f,Inbound,Returns,Missing,,9fedc71a-7d2e-4fa8-a191-fb09ca5670d4,,08/08/2023 10:19,08/08/2023 10:22,08-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
fcc6850d-7e86-4bb2-b8be-16117d0338a1,Inbound,Refund Related,Refund Related Issues,Kindly solve my problem as soon as possible ,a3e6ddf2-0d33-40e0-8cec-cf5786b46bc8,,08/08/2023 10:43,08/08/2023 10:52,08-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
f2755406-df40-441c-9e6f-d4e30daffab4,Outcall,Payments related,Payment related Queries,,6a574f1a-f6dd-4608-8d77-ae34e1858598,,08/08/2023 12:55,08/08/2023 13:00,08-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
55377a59-bf1c-4ed6-afef-c8fdce6916bb,Inbound,Returns,Missing,,c5eb806c-ae84-4adf-ba12-7db9b2adaa2e,,08/08/2023 14:17,08/08/2023 14:20,08-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
2d0fd383-0362-4f9b-b8f7-9183411c502d,Inbound,Order Related,Seller Cancelled Order,,d50000b4-cb43-41b2-b2fc-12de932614d8,,09/08/2023 16:36,09/08/2023 17:38,09-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
5ceed6a8-b4b3-465e-b31c-c250b00541f2,Inbound,Cancellation,Not Needed,,ac29d37f-8fd1-43a5-8d6b-76e3418e731f,03/08/2023 22:07,09/08/2023 12:48,09/08/2023 13:20,09-Aug-23,VISHAKHAPATNAM,Electronics,1099,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
93f0e772-23bf-4e64-b5cb-33f1763a0bb5,Inbound,Returns,Reverse Pickup Enquiry,,e3a888ff-f7a5-4130-b481-cd24aeb47f72,,08/08/2023 17:08,08/08/2023 17:09,08-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7ef40adc-70e8-44f4-b5fc-d5fb9c8001d9,Inbound,Returns,Exchange / Replacement,,82ec685b-ec1e-4b8b-92d3-5f7040a12a82,,08/08/2023 17:31,08/08/2023 18:11,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cfab8fb6-d65c-4cc8-9431-4ba1db4ad217,Inbound,Order Related,Customer Requested Modifications,,b8e03563-28af-4696-8df5-8761328ab541,,08/08/2023 20:37,09/08/2023 00:49,09-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
ea68b49c-3a92-4a02-a9bd-cd377c6e1c81,Inbound,Product Queries,Product Specific Information,,a1298453-99cf-41be-aee8-a6be7ad8726c,,08/08/2023 22:44,08/08/2023 22:53,08-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
bbbe361a-4f1b-4ef5-b531-d065aa4c39cf,Inbound,Order Related,Order status enquiry,,4cacd882-6915-40a0-9fb6-2232015911ae,,09/08/2023 21:09,09/08/2023 21:10,09-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9bd9139c-98be-4bdc-91bf-7d198a70ab91,Inbound,Order Related,Order status enquiry,,55a507a6-9b2c-4db0-bffc-df20eceffa2b,01/08/2023 23:25,08/08/2023 13:49,08/08/2023 15:03,08-Aug-23,PATNA,LifeStyle,494,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
bc8dd759-29e4-41a1-a524-bf4abb66907e,Outcall,Returns,Reverse Pickup Enquiry,,3b051f63-5e7d-4e98-a766-c629eee0620a,,09/08/2023 19:07,09/08/2023 19:11,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
9a101177-9ae1-4a72-a6a1-042eada1dde1,Inbound,Returns,Return request,,9cb1eba4-9c55-4e5e-9e2e-49371490205b,,09/08/2023 21:04,09/08/2023 21:08,09-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
88ae7d2e-cac4-4bc9-930c-67e8a4d33d88,Inbound,Refund Related,Refund Enquiry,,3ef6be79-1dbe-4233-811b-c86c9c753f88,02/08/2023 21:11,09/08/2023 13:51,09/08/2023 21:45,09-Aug-23,MEERUT,LifeStyle,1405,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
46e5284d-aa1b-4df4-a858-b652b5c37aa7,Inbound,Returns,Fraudulent User,,87a037b6-6ddd-49c4-a07b-966607dd9e7f,,08/08/2023 12:19,08/08/2023 12:41,08-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
9a0fdbc7-9912-4cbb-8e9b-1878ce527f46,Outcall,Returns,Wrong,,99c7c2f9-8e38-45e4-83b0-f2b8ddacba57,,09/08/2023 22:45,09/08/2023 22:46,09-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
699c5474-71a8-4624-aa3e-8d65471b3b4b,Email,Returns,Wrong,,3db7ff5d-a742-4e29-ab30-115931765c06,03/08/2023 12:27,07/08/2023 23:38,08/08/2023 17:11,08-Aug-23,DHULE,Books & General merchandise,1439,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
39f8fb53-3ad7-49cd-a6f9-2d64c7f561a2,Inbound,Returns,Wrong,,d32c4418-502c-4afe-94f5-2a42d226d457,04/08/2023 16:56,07/08/2023 20:10,08/08/2023 01:31,08-Aug-23,GHAZIABAD,Electronics,1089,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
24e4f923-18c0-48b0-bc36-d223e97cb23e,Inbound,Returns,Return request,,a0b55ea8-93bb-46de-b451-80298145165f,,08/08/2023 08:16,08/08/2023 10:34,08-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e77e3a75-5bf9-441d-9a07-c8e2340366aa,Inbound,Order Related,Delayed,,b528aaed-37a2-4453-ab68-85c6f1e034d1,,09/08/2023 17:26,09/08/2023 17:29,09-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
200f0343-c9cf-41e0-b4a1-e650f0bfb908,Inbound,Product Queries,Product Specific Information,,77b2d3de-69d8-4fd7-9864-90fc0b139ec8,,08/08/2023 20:04,09/08/2023 00:43,09-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
3f96e52f-79e5-4dff-820f-ea8ac6805b79,Inbound,Order Related,Order status enquiry,,5965a7cd-d53a-438a-b979-dfe652af0a8b,03/07/2023 17:24,09/08/2023 15:53,09/08/2023 15:54,09-Aug-23,CHIRAWA,LifeStyle,999,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
eb9c76c7-7d51-4c40-9981-0dc2032f75fa,Inbound,Order Related,Delayed,Bakvash. Not respons,7d8f80e4-9dcc-4997-89a2-eef811963642,25/07/2023 13:07,07/08/2023 23:58,08/08/2023 13:01,08-Aug-23,NAVSARI,Home Appliences,26999,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,1
edeb83a1-93a3-4688-af2f-573e9fcef6a2,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved ,11d7846b-e087-4765-8006-47d9dd0f0f85,,08/08/2023 09:31,08/08/2023 09:38,08-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
320e6b7d-68c3-475a-a054-2bbf053d409c,Email,Order Related,Delayed,,5d51da7f-7a7d-411b-9242-29da2fddf585,,09/08/2023 19:21,09/08/2023 19:22,09-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,4
3df438f9-3c3b-4ec3-9cc2-e4fb52864031,Inbound,Returns,Return request,,dbeeb78e-f997-4745-8bd8-04c93011655a,,08/08/2023 19:09,08/08/2023 19:11,08-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
278c3a50-260d-4a62-9eb9-5ba5effbb779,Inbound,Order Related,Installation/demo,Cash on delivery is not available my account ,ef34c7f7-0dd5-4353-b14a-89378eb630c4,,08/08/2023 20:47,08/08/2023 20:50,08-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
226faab4-86ed-4f73-8e44-adb3adf28b2c,Inbound,Returns,Return request,Very good,5c9ba06d-acd8-491a-b7e7-14494f81e581,,09/08/2023 20:44,09/08/2023 21:41,09-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
81db9f39-c5ae-4f05-90ec-71ab2c52df6a,Inbound,Returns,Reverse Pickup Enquiry,Overall good,30552f28-ccf7-4d50-ab2c-c4b2d4fe79a9,,09/08/2023 22:17,09/08/2023 22:26,09-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
b589c4c2-4db6-4d48-b91d-c3f47a3dbf71,Inbound,Order Related,Installation/demo,,2be5c79e-c63f-4c1d-992e-e98c6ae6471b,,08/08/2023 10:04,08/08/2023 10:07,08-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
1aca5fb8-a128-434b-a7d0-d32ac3db2860,Inbound,Returns,Reverse Pickup Enquiry,,8e52ed79-0c38-4d97-afcf-280c50ff8a1b,,08/08/2023 10:37,08/08/2023 11:10,08-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2f16c935-afb9-45a3-95bb-7d0a34d3f839,Outcall,Returns,Return request,,9408350b-ec37-4bf7-a364-a142d92f8149,,08/08/2023 17:54,08/08/2023 17:58,08-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
f5ddf276-9727-458b-992f-06262effabb6,Inbound,Returns,Service Centres Related,,d6055515-589b-4e8a-9196-dc612cd35815,,08/08/2023 18:42,08/08/2023 18:44,08-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
b3580587-204f-45f0-87e2-7193b0e666af,Inbound,Order Related,Delayed,,8e508b01-46b0-46a0-a200-9e6f20f4acf5,,08/08/2023 19:14,08/08/2023 19:23,08-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
b1b965ce-b90b-46e7-9b92-44184005d838,Inbound,Returns,Fraudulent User,I don't want to chat to talk to customer care. I want to reach right away or email as per my convenience. ,7fcd52d8-8953-4372-a1b8-5780e867c9f4,,08/08/2023 19:28,08/08/2023 19:29,08-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
0cfd07a8-7c0d-4422-bed4-03ae5774eff2,Inbound,Refund Related,Refund Enquiry,,720587b9-4893-4d98-b775-9aacfd9041b1,,08/08/2023 20:38,09/08/2023 05:16,09-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
288fce0e-e75e-4e00-be6a-e54039aaa585,Inbound,Returns,Missing,,40ac584b-9710-4804-af81-8b94a32a2776,,09/08/2023 07:30,09/08/2023 11:07,09-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
fc8e8a6d-6445-4830-bcde-18c403c28d82,Outcall,Returns,Wrong,What is the sellers you have that selling poor quality of product making fool of the customers ,45837fa1-6623-4bb1-a0b9-d328182791cd,,09/08/2023 18:46,09/08/2023 18:53,09-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
4d026b30-fbea-4561-ad7e-c88b307e798a,Inbound,Order Related,Installation/demo,very bad experience.. installation very delayed..not support Shopzilla or tecnication so friends. don't purchase on Shopzilla because order already very dely and also installation is very delay so very very bad experience with this item with Shopzilla.,b0f08420-decc-4bcf-abd1-cf9a9225d6ed,,09/08/2023 08:18,09/08/2023 11:45,09-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
74865ebd-3e83-4adf-a525-4072246145cb,Inbound,Product Queries,Product Specific Information,,b34cdb3c-8e7e-4990-abd5-9f51c3322ae4,,09/08/2023 20:25,09/08/2023 20:33,09-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
1d78dead-a178-4fb1-bd1a-dbdbb8c51fd8,Outcall,App/website,Issues with Shopzilla App,Bad customer support ,dbddcb53-100c-4ade-b178-b78b47ed4648,,07/08/2023 15:41,08/08/2023 11:32,08-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,1
3a20e31d-3d45-4669-bf91-63612ca5c2fd,Inbound,Order Related,Delayed,Good ,296df5ac-feb4-4021-8050-aa056a4512ec,02/08/2023 21:09,07/08/2023 21:56,08/08/2023 09:28,08-Aug-23,PRAKASAM,Electronics,231,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
f518dd46-fce6-4944-a554-1382baaa332f,Inbound,Order Related,Installation/demo,,aad9f505-b013-4bd1-9b87-cfa48e2eb4df,,08/08/2023 11:58,08/08/2023 12:44,08-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
02ff3de3-6a34-4823-8d0b-003f3a4b1141,Inbound,Order Related,Delayed,Good ,b609abdf-f77a-4441-8cc2-2bcd7b3e9a05,,08/08/2023 18:19,08/08/2023 18:20,08-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
bc4c5e80-945f-45c4-bdd4-b5343dbe9f68,Inbound,Cancellation,Not Needed,"Finally got no any help, problem unsolved",6efe04c9-1312-4bbb-8d36-e7d374ccca4e,,09/08/2023 17:40,09/08/2023 17:56,09-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
c9a2634d-ee3e-428d-bbd5-483af81794d3,Inbound,Returns,Return request,,df0d434b-e259-4f83-91cf-6846b042d3b8,31/07/2023 10:44,08/08/2023 17:25,08/08/2023 17:35,08-Aug-23,COIMBATORE,LifeStyle,577,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
cda9e9c6-9cc2-4a65-818b-2eb2c17f00eb,Inbound,Returns,Reverse Pickup Enquiry,,8f15b980-1f0c-4ab1-95e2-980be3254290,,08/08/2023 16:38,08/08/2023 16:41,08-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
fcbda9d4-7a6d-4fa7-9c5a-43b2268c01a3,Inbound,Returns,Reverse Pickup Enquiry,Good,59cd9482-ff6e-4c84-af14-dd952786b673,,09/08/2023 12:55,09/08/2023 13:00,09-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
fa73e221-b85a-48c7-893d-d0d257fcfb9f,Outcall,Order Related,Seller Cancelled Order,Unhappy with service ,cb2eb069-ebf3-4ce9-a485-3abd82194ae9,,09/08/2023 13:23,09/08/2023 13:29,09-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5389d664-d111-49d2-8faa-54d2ca559cda,Inbound,Returns,Fraudulent User,,4b24b910-72b8-4ae4-b298-cec882240bdc,,09/08/2023 21:54,09/08/2023 21:56,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5a053de1-e0f1-4a6c-91f0-bb3924d1dd57,Email,Order Related,Installation/demo,,be333709-e4ab-4c62-9dd4-cb8fb3ae1d5a,,08/08/2023 09:55,08/08/2023 10:28,08-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
8b90fe0c-b896-4c55-bf25-95dacb96f64c,Email,Returns,Reverse Pickup Enquiry,,f58dda19-7c0e-4478-9050-065948e1c967,,09/08/2023 14:43,09/08/2023 14:44,09-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6ab1dcb2-0c3e-4a53-9647-3fcfe88925e8,Inbound,Returns,Return request,,bd714577-5510-4c9e-afec-d84e3ba81e52,,09/08/2023 17:28,09/08/2023 17:29,09-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6de63eaf-c198-4f7b-8fe1-9f47422c105e,Inbound,Returns,Wrong,,ed6cfcd4-53b6-44ea-89c4-264a2d928677,20/07/2023 13:59,08/08/2023 19:46,08/08/2023 19:48,08-Aug-23,RAE BARELI,Books & General merchandise,5389,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
0f0896df-8f73-4a8f-b194-989ed8fd7311,Inbound,Product Queries,Product Specific Information,,9e9dff4a-a6b4-437b-8822-36a000530e4f,,09/08/2023 11:15,09/08/2023 13:13,09-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c0d4a9f1-0ae3-49b5-b102-f3419afe0711,Inbound,Returns,Reverse Pickup Enquiry,nothing,468b0189-5370-4d68-b08e-d8ccfd3d3e0a,,09/08/2023 17:36,09/08/2023 17:38,09-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
7ba94bcf-81ef-4220-94f9-307bf5e07fee,Inbound,Refund Related,Refund Enquiry,Good ,d5a4dff2-f8e9-4ea0-8562-2c10432d903a,,09/08/2023 23:50,09/08/2023 23:53,09-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
03368d46-4f3c-4c0c-b5c7-50a48238cb06,Outcall,Product Queries,Product Specific Information,Thank you. ?? ,62dbbe45-d1e3-4c4f-a7bc-57efa560ae49,,08/08/2023 00:17,08/08/2023 00:25,08-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
163b3875-00ba-4b3b-a092-478a0ba8f9d6,Inbound,Order Related,Delayed,,c0aa56d8-54d1-440a-bf22-cb5ab18ea6cd,,08/08/2023 19:01,08/08/2023 19:04,08-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
47cc876d-fe37-4256-9383-9377ce3141a6,Inbound,Returns,Reverse Pickup Enquiry,,b7701058-fbe4-455d-b6b3-1abb90f215f2,,09/08/2023 12:48,09/08/2023 23:15,09-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,1
b22eebfb-32b7-4bc4-874d-dc92ef938ffa,Outcall,Returns,Exchange / Replacement,,ff5df05b-bf24-4d72-93ad-d94ac54ea7ea,,09/08/2023 19:35,09/08/2023 19:38,09-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
70b07cb3-7620-4326-a9af-61a037607243,Inbound,Returns,Reverse Pickup Enquiry,Don't know how to speak to customer ,9eaf3898-4d69-4dbb-b044-e7c579e5929b,,09/08/2023 19:58,09/08/2023 20:05,09-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
8d093faf-8359-494d-9955-224cf8a5de8d,Outcall,Returns,Return request,Very genuine person ??????,9c7ac0e3-2c31-42d6-903e-ad11439ed523,03/08/2023 15:52,08/08/2023 15:29,08/08/2023 15:32,08-Aug-23,BALESHWAR,Electronics,899,460,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
6f05ceff-0060-4b47-b5dd-7efff79619c7,Inbound,Order Related,Installation/demo,if you're suggesting your customers with the resolution then please provide them solutions ,ddb4323e-cce0-4a86-8a42-70c705d731f3,21/07/2023 00:56,06/08/2023 12:53,09/08/2023 19:45,09-Aug-23,SONIPAT,Electronics,999,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
8972e644-8458-49d5-b7d1-5d226bf6657b,Outcall,Cancellation,Return cancellation,Im glad to you for solving my issue.,c9af451c-7945-4995-9d16-27cf132feb94,,08/08/2023 11:03,08/08/2023 11:27,08-Aug-23,,,,317,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,4
0093a2c4-e3de-4e64-8254-8a5fab3c670e,Inbound,Returns,Exchange / Replacement,,e02ae950-a22c-4f02-bd54-3c001a03c39b,,08/08/2023 13:23,08/08/2023 13:26,08-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
aefc5b4e-9f37-408b-8294-3e566e01803d,Inbound,Returns,Wrong,Good service for customer care ,f6e979c0-2d67-4dce-a93f-a9f3f7c0592f,,08/08/2023 16:56,08/08/2023 16:57,08-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
6ceabde7-fefb-4867-99a7-9699abd3d38a,Inbound,Returns,Reverse Pickup Enquiry,,5e38c707-e784-461e-a1f8-d392ae9624d3,,08/08/2023 17:09,08/08/2023 19:02,08-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,4
438460b1-8602-48c7-b751-c1eb4d6473a4,Inbound,Returns,Reverse Pickup Enquiry,,3830542e-d924-49d1-90f9-62eaeae963e6,29/07/2023 07:19,07/08/2023 20:15,08/08/2023 06:25,08-Aug-23,HOSHANGABAD,Electronics,1499,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
9eabfaf5-11a8-421d-a6f8-f2104f3441d2,Inbound,Returns,Reverse Pickup Enquiry,,919daf2d-1309-4335-8e33-161942bd2b3b,14/07/2023 11:04,08/08/2023 19:01,08/08/2023 19:02,08-Aug-23,JAMMU,Home Appliences,2299,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
7ea300fd-a12d-479f-a560-d293c71c908d,Inbound,Returns,Service Centres Related,,e8fbd2b4-a5be-4023-9553-5e070bc594cc,,08/08/2023 14:55,08/08/2023 16:30,08-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
13d2b9be-5e9f-4253-9c80-e7e96a54833e,Outcall,Returns,Fraudulent User,Good ,d3ea0039-e24c-43ef-be83-22c789f3729c,,08/08/2023 15:22,08/08/2023 15:23,08-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
55ddad7b-a713-413d-be5c-a701cae3381c,Inbound,Returns,Reverse Pickup Enquiry,,7f02d7c3-3e49-4a5b-b5cf-1d473335ddb5,,08/08/2023 18:56,08/08/2023 19:03,08-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,4
6c6c73dc-3fa2-409b-a9d5-2982a1ced499,Inbound,Returns,Reverse Pickup Enquiry,,bebb69fd-75d7-4f51-bee2-3e0fd06ef78d,,09/08/2023 09:06,09/08/2023 11:58,09-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
a50099c7-01bd-490e-8dc8-e071a5c2bb68,Inbound,Returns,Reverse Pickup Enquiry,,7c08e120-b97f-4151-bed0-980d702726ab,,09/08/2023 16:03,09/08/2023 16:13,09-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
78558b3c-e7b6-4ae9-8f61-379a59f6202c,Inbound,Product Queries,Product Specific Information,,9ede8094-7c3c-43eb-8f54-99c29820d769,,09/08/2023 17:31,09/08/2023 18:53,09-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
f2e3923e-3102-459b-8ccc-85bc5e6805ac,Inbound,Returns,Reverse Pickup Enquiry,,a0cf5284-85f6-4c72-b9d9-04ab40d8fcc7,,08/08/2023 15:23,08/08/2023 17:38,08-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
aa99e721-a888-47de-880c-1190ab6dd38a,Inbound,Returns,Fraudulent User,,7acf0ee2-ab54-4907-9ee6-b2cd255b93bf,,08/08/2023 22:16,08/08/2023 22:26,08-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
8928e8b9-6326-402f-bdb4-005a1c28ddde,Inbound,Returns,Reverse Pickup Enquiry,Return pick up service was very very varest ,20a8c0cc-29c9-451d-9a02-27b88876776d,,09/08/2023 07:25,09/08/2023 11:06,09-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
acdedfa6-e8f0-4908-876e-790e208f02ca,Inbound,Returns,Fraudulent User,,797540e0-f3e6-445b-8ef1-108be8890a05,,09/08/2023 12:27,09/08/2023 12:32,09-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
37af7d28-5172-4bfc-a5dc-ee9da47329c2,Inbound,Order Related,Delayed,Good ,4234ca90-69db-481b-8e84-4dfcb19cd095,06/08/2023 07:48,08/08/2023 10:10,08/08/2023 10:14,08-Aug-23,CHENNAI,Electronics,999,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
914d5470-9dcd-4f53-be31-84e4c2a492d7,Inbound,Returns,Fraudulent User,Very good ,333f8929-618a-4801-99e0-258720735348,,08/08/2023 18:57,08/08/2023 19:00,08-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
afe978ac-0545-4342-963f-e6d24784d3fd,Inbound,Returns,Fraudulent User,?????? ???? ?? ??? ???? ?? ????? ???? ?? ????? ??? ??? ?????? ???? ?? ?? ??? ??? ??????? ????? ????-???? ???????,fd665083-c88e-4441-b809-763a82dc7cf6,,09/08/2023 11:32,09/08/2023 11:41,09-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
4d2df5e9-c4ad-4ac9-becd-e28b30723544,Inbound,Product Queries,Product Specific Information,,ca4ba434-5a00-4093-8252-ddffd32ea089,,09/08/2023 17:57,09/08/2023 18:02,09-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
8cb3535a-aba2-4a9c-9680-6b289610ce7e,Inbound,Feedback,UnProfessional Behaviour,Nice,cb3cf032-0fb7-4e9b-9ef6-5b888a2a5f3d,,09/08/2023 19:22,09/08/2023 19:24,09-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
48340b01-c072-4c2f-8d5d-688396d4fda8,Inbound,Order Related,Delayed,Very niceGood super excellent,14c570ef-5be6-4e4b-85ce-a9abfd2305c5,,09/08/2023 11:55,09/08/2023 11:57,09-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
d906d8d4-23ce-499d-98cd-7c5a276b4b8b,Inbound,Returns,Reverse Pickup Enquiry,,eeaba29e-5f3f-4c7e-925a-6fe9ac503b4c,,09/08/2023 09:51,09/08/2023 11:29,09-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
0ff4a14b-8dbf-40fc-aac8-4ea3c3f34966,Inbound,Refund Related,Refund Enquiry,,9b98139c-3603-4dcd-b460-67ebd2951943,,09/08/2023 10:29,09/08/2023 15:49,09-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,4
de3d4057-ba32-420e-b1a1-f821a73551fe,Inbound,Returns,Return request,,2f819794-283c-43cf-be7c-9e88c84a501c,,09/08/2023 11:40,09/08/2023 11:43,09-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
e53a1959-b845-4777-a217-4c43d27f669e,Inbound,Returns,Missing,,75662a67-499e-44de-88e2-d5da78336e47,,09/08/2023 22:50,09/08/2023 22:53,09-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,4
09cfbd7c-4949-4407-bef1-0bd00280d5db,Outcall,Refund Related,Refund Enquiry,,a4a38156-ae42-4477-b153-09e539b8b05d,17/07/2023 14:42,09/08/2023 13:23,09/08/2023 13:32,09-Aug-23,GORAKHPUR,LifeStyle,899,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
38c4deb2-e3f8-4481-adc0-5d29623df2b4,Inbound,Returns,Technician Visit,Wrost experience received from Shopzilla to resolve an issue you people are talking 20days and still your are asking to wait,59be4fff-0058-4a23-a49c-5cb1d70cbc22,18/07/2023 10:03,09/08/2023 18:29,09/08/2023 18:44,09-Aug-23,HYDERABAD,Electronics,51990,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
81e2d216-969f-429e-8bfc-8037cf664983,Outcall,Order Related,Delayed,,8d6d2e3c-6891-497d-93b5-669dcb9609d6,07/08/2023 11:41,08/08/2023 11:58,08/08/2023 11:58,08-Aug-23,CHENNAI,Electronics,1399,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,4
e55e011d-e585-4d2f-b93a-6134579f8fd0,Inbound,Refund Related,Refund Enquiry,Good behaviour ,a11e8bad-7518-4d66-a967-5ef3274389d1,,08/08/2023 08:13,08/08/2023 08:18,08-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
43e41067-710c-4f8c-a312-54413b346a33,Inbound,Returns,Reverse Pickup Enquiry,,91f8674c-afd6-4cf9-8707-93fac554a1dd,,08/08/2023 09:32,08/08/2023 10:04,08-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
ba99e89e-bd5d-4737-99f2-aed00228fddb,Inbound,Returns,Reverse Pickup Enquiry,Good experiance,f794224f-1de2-42a0-bfb4-7d0c531214f3,,08/08/2023 20:12,08/08/2023 20:14,08-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
67398b7f-3236-4f96-a83d-2f2b62647246,Inbound,Returns,Reverse Pickup Enquiry,Bhohat aachi medam hai,dd08a47f-b1d3-4fa6-b17d-7581f004960a,,08/08/2023 20:24,08/08/2023 20:42,08-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
45fa8140-9296-484a-996c-1566baab796d,Inbound,Order Related,Invoice request,,3e112885-cb13-4599-95cc-fdadfac3cd97,,09/08/2023 19:19,09/08/2023 19:22,09-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
7b2d06eb-2849-4b24-8f12-0043e12c3b51,Inbound,Product Queries,Product Specific Information,Ni,26e33ec6-eb6d-4557-9190-9112cf0a8f2b,,09/08/2023 22:53,09/08/2023 22:56,09-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
ae2e8b1a-5932-4981-bab6-db9bcb793841,Inbound,Returns,Damaged,Make a easy process to reach customer support. ,5b9f93ec-d71c-41d2-83ed-dcaafcc07180,04/08/2023 01:05,08/08/2023 10:41,08/08/2023 16:06,08-Aug-23,MALDA,Books & General merchandise,384,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
d77a6021-3c80-4b91-b134-4c906a423b27,Inbound,Returns,Reverse Pickup Enquiry,No need to improve Shopzilla you are already having the best customer care executive Miss   ,da455904-a9c6-4b52-ae5b-e94c901494a2,,08/08/2023 10:16,08/08/2023 10:17,08-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
c9b208b8-b1b3-4a37-91ae-f3efcd47f728,Inbound,Refund Related,Refund Related Issues,"Your constomer care was very polite , and he resolved my issue...thats it",e78a4538-8d76-4967-b41c-5a46f34b9053,,09/08/2023 17:04,09/08/2023 17:08,09-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
b9666940-fb43-425d-b15f-b0c7282331d7,Inbound,Order Related,Order status enquiry,,d961a972-2eeb-48cf-8ae3-2a4467d49c45,,08/08/2023 18:52,08/08/2023 18:53,08-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
ec688e10-fe7f-4635-9b60-287444bdb18f,Inbound,Order Related,Installation/demo,,a77ce60a-7398-4f15-99bf-3f041e31e822,,08/08/2023 16:22,08/08/2023 16:24,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
35d95170-57df-403b-8d49-4d08c358b316,Outcall,Order Related,Priority delivery,Good,8ce21930-572b-4bc8-9987-0127e0c82440,,09/08/2023 11:50,09/08/2023 12:08,09-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
39ed3b72-4d5b-4790-89cc-1b23167641a6,Inbound,Order Related,Order status enquiry,,aaaac8db-61e2-41bf-b3c6-386b85bba549,,09/08/2023 17:28,09/08/2023 17:36,09-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
00cb568a-d529-4ab6-9042-707b897a7c66,Outcall,Cancellation,Return cancellation,,caf4e042-0f41-47d0-8258-0567ba898f98,,09/08/2023 20:08,09/08/2023 20:17,09-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
27f3c1e2-4629-4db1-8404-ed765c045a25,Inbound,Returns,Reverse Pickup Enquiry,,3c5e628b-2cd4-4c97-bb3f-b436eb923b61,,09/08/2023 20:38,09/08/2023 22:36,09-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
1ebfe893-c55a-4066-b791-7c7807898aa4,Inbound,Order Related,Order status enquiry,,9c24d6ae-2e49-4462-a816-66486c9512b8,27/06/2023 16:00,09/08/2023 16:19,09/08/2023 17:05,09-Aug-23,KOLAR,LifeStyle,792,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
df4496f0-e83e-4523-bd8a-51742518008f,Inbound,Order Related,Seller Cancelled Order,,c5cd2790-99ce-418a-9ea5-690aaa260567,28/07/2023 21:11,06/08/2023 20:01,08/08/2023 18:39,08-Aug-23,CUTTACK,Mobile,29999,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
194af7c3-c3e8-48f7-9de2-0e0bf3ba1ab2,Inbound,Order Related,Delayed,,46f432d1-d212-49b3-880f-d0a20439dfa4,,08/08/2023 10:34,08/08/2023 10:35,08-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
ad2feb60-9b16-4b78-9006-08b4a075d738,Email,Refund Related,Refund Enquiry,,79464049-86a7-49d9-8791-69f8c23b3282,,08/08/2023 17:39,08/08/2023 17:40,08-Aug-23,,,,,Vicki Moon,Zoe Yamamoto,John Smith,>90,Afternoon,4
3ebe99aa-9bd4-4ceb-b6bb-27192a70cbba,Inbound,Cancellation,Not Needed,,fe23d104-c6d7-4d8b-84e0-56b002a70e72,,08/08/2023 16:29,08/08/2023 16:46,08-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e02c38d3-77ba-4d81-a3b7-01795b3718c7,Inbound,Order Related,Invoice request,Provide executives in Malayalam Language,8d0a5b23-7dae-4e0e-b849-db0c0466b2dd,,08/08/2023 21:44,08/08/2023 21:46,08-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
c5e9d370-d7aa-4255-beae-bbb0bcf46a01,Inbound,Returns,Technician Visit,,77ebb8e3-5048-4019-b82f-a45b62104e01,,09/08/2023 09:40,09/08/2023 11:25,09-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,1
fbf5e5ac-b8be-4a9e-8e8d-66c5bc4fd4d9,Inbound,Returns,Reverse Pickup Enquiry,,74211814-707b-4d74-88b9-aea172aff538,,09/08/2023 19:50,09/08/2023 19:52,09-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
7d0c0a94-9343-4c0b-81ce-5519bcea7464,Inbound,Order Related,Order status enquiry,,82bd6dae-ea38-43e3-8781-cfdc73dab3f3,07/08/2023 15:58,09/08/2023 17:28,09/08/2023 17:29,09-Aug-23,JULANA,Mobile,13985,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
3a9ff314-a978-4fb1-a0dd-c9236ccc6246,Outcall,Returns,Reverse Pickup Enquiry,,a1a3fdb6-7ea4-40e8-ba49-cb899bb2b03a,,08/08/2023 14:28,08/08/2023 14:34,08-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
2c14f756-22b1-4a7b-a8a1-3482122ffab1,Inbound,Shopzilla Related,General Enquiry,,3183ae9b-8fb8-4ddc-b09d-55d32ac9a0a0,,09/08/2023 11:55,09/08/2023 12:58,09-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,3
f40a8cbc-b17d-48fc-8f60-3b459ffb060e,Inbound,Cancellation,Not Needed,,b3214c1d-47d8-43cd-aac9-e7ea039d7ce3,01/08/2023 17:05,08/08/2023 14:31,08/08/2023 14:35,08-Aug-23,CHENNAI,LifeStyle,2964,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
282635af-805b-4389-95bf-ddb90ed78f09,Email,Order Related,Delayed,,e7a1f2a8-ac49-4c74-9b59-8c823f2129b1,29/07/2023 16:24,09/08/2023 19:31,09/08/2023 19:41,09-Aug-23,GURGAON,LifeStyle,1999,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
31510f19-18bb-4728-9590-c5285b95ead9,Inbound,Returns,Return request,Issue with return request approval late,039ef6f7-cd3b-4678-8102-5077798af0c7,24/07/2023 21:08,09/08/2023 08:15,09/08/2023 12:15,09-Aug-23,SUNDARGARH,Electronics,1299,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
f67832de-e388-405e-b1bf-3943cee3c29c,Inbound,Returns,Reverse Pickup Enquiry,My problem is not solved ,28be1ef0-0b1f-48de-b685-4a4bad44ee89,,08/08/2023 12:04,08/08/2023 14:23,08-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
279fcf49-7815-4513-9bb6-380ecd047004,Inbound,Order Related,Order status enquiry,A polite by Aishwarya mam,39dbc407-b2e1-49dc-8389-09611ca6ff11,,08/08/2023 22:22,08/08/2023 22:23,08-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
88e67b8c-2434-4793-9b41-bca0a8ae20d2,Inbound,Returns,Reverse Pickup Enquiry,,9bf50ec1-773f-48dd-b2a2-89122c557a07,,09/08/2023 20:59,09/08/2023 21:00,09-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
a1eb64e3-26a9-4a43-962b-3307226a0760,Inbound,Returns,Reverse Pickup Enquiry,,241351ee-dcf9-421e-9420-c61240118e68,,09/08/2023 22:51,09/08/2023 22:53,09-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
f10023a5-e318-41a9-8582-fdc56837fae5,Outcall,Returns,Reverse Pickup Enquiry,,c2fec412-6332-4e88-bc74-82be42eba616,06/08/2023 00:43,08/08/2023 00:45,08/08/2023 01:16,08-Aug-23,NEW DELHI,Books & General merchandise,79,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
b365ff91-3127-430b-bf3f-b829821419eb,Inbound,Returns,Missing,,7a27c093-5ac1-4caf-98c9-33d1bc0a5fb2,,08/08/2023 10:19,08/08/2023 10:35,08-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f8b8fd3d-c9bb-46a4-8435-c8a1ea6c9fc1,Outcall,Returns,Exchange / Replacement,,0722216a-6393-4c91-b7d1-f55d0dd5f3cb,,08/08/2023 16:50,09/08/2023 03:56,09-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
e0eb5bc4-8c4e-4d7a-9faf-dde02b67b1f1,Inbound,Order Related,Delayed,,314e1d41-3a52-4b70-bf29-4984ff63ee07,,08/08/2023 18:32,08/08/2023 19:53,08-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
f14d9163-6d1c-4080-a04c-c04cfdc9c6f3,Inbound,Returns,Reverse Pickup Enquiry,Ok,96cfd6ad-6bcd-46d7-8140-31f8596bcd46,31/07/2023 21:38,09/08/2023 12:50,09/08/2023 20:12,09-Aug-23,NANAUTA,Books & General merchandise,3100,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
15a4c7a8-6fb0-41fe-b29a-64d0a9958db1,Inbound,Returns,Reverse Pickup Enquiry,Please add a customer service phone number,0db883a3-4cc0-4421-ac2f-42c3ad93aeb1,29/07/2023 17:43,08/08/2023 11:30,08/08/2023 15:48,08-Aug-23,BANGALORE,LifeStyle,844,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
15f33335-5484-4532-9f7d-eb3d61e6cd5d,Inbound,Returns,Reverse Pickup Enquiry,Stop scamming your customers with fake products,c56ddc1b-b0bd-4895-93ea-306a8b8af00e,20/07/2023 21:04,07/08/2023 23:50,08/08/2023 01:10,08-Aug-23,HYDERABAD,Books & General merchandise,693,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,1
711f6d8f-72c9-479e-a790-8f1965926697,Inbound,Order Related,Customer Requested Modifications,,31847498-8fa8-428e-83a1-746f9f44af53,,08/08/2023 16:34,08/08/2023 17:08,08-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
e23d3cec-7832-4b05-9db5-d888768aed36,Inbound,Returns,Service Centres Related,,099eb880-a6d5-4c68-af88-2d77f23c3b2b,,09/08/2023 15:13,09/08/2023 15:17,09-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
4a134fdf-bc4f-40a6-984e-42915177c719,Inbound,Returns,Return request,Pls add Return applicable for food products as some time the product delivered may be spoiled or defective.,a5eedf91-41b0-4508-826b-62eb35195c53,,09/08/2023 17:28,09/08/2023 17:34,09-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
537ca586-a5cf-4424-a719-9642d9005a5f,Outcall,Returns,Return request,,c6ba8676-1908-486e-92de-799bf691461f,,09/08/2023 17:32,09/08/2023 18:03,09-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
a63c6d54-081c-483c-b253-19b20faf17c6,Inbound,Cancellation,Not Needed,,d26069dd-1469-424c-a509-52d81a1cb8ce,31/07/2023 19:55,08/08/2023 13:00,09/08/2023 11:39,09-Aug-23,PUNE,Electronics,292,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
e6d77cdb-3cc0-4844-a60b-61a4f5500e12,Inbound,Returns,Damaged,,f25528bc-a93b-4f0f-82f8-6474618c9105,04/08/2023 16:49,09/08/2023 12:01,09/08/2023 12:48,09-Aug-23,VADODARA,Home Appliences,8699,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
cc58f78b-0b9f-4bd3-811c-b8c9d9bafea7,Email,Order Related,Delayed,,8acdf01c-c108-4caf-a125-5b350054f7ab,,08/08/2023 22:56,08/08/2023 22:57,08-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
9dc04c59-4843-49b9-8e3d-22821d870864,Inbound,Returns,Wrong,"He has spoken very nicely, and asked them to help as far as possible",12943462-8625-49a9-87b8-51985d3fc826,,09/08/2023 14:48,09/08/2023 16:59,09-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
5599bb14-4cb7-4a8f-8c86-fcc502031f63,Outcall,Order Related,Installation/demo,Meri koi bhi problrem solve nahi hui he ,fa653fed-f642-4b39-9c39-43d7b18245f2,,08/08/2023 17:17,08/08/2023 22:55,08-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
573ee5dc-b37a-4281-b834-b00f732f6134,Inbound,Returns,Return request,Good  information  and inquiry ,11adee13-324c-45f1-8402-8b2731fd32af,03/08/2023 15:54,08/08/2023 13:22,08/08/2023 13:26,08-Aug-23,CHATRAPUR,Electronics,999,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
fafbffa8-ccfd-4bce-ad2d-17e1960ba8eb,Inbound,Order Related,Order status enquiry,,f40abcd8-f026-404f-ab5e-eef43a2dcf33,03/08/2023 17:43,06/08/2023 15:14,08/08/2023 16:06,08-Aug-23,SANT RAVIDAS NAGAR,Books & General merchandise,346,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
78ca4250-43c5-448d-a85f-71b82f516f62,Inbound,Feedback,UnProfessional Behaviour,,ffe0c338-3bef-4914-a2b3-e7cb25b7f426,,08/08/2023 11:15,08/08/2023 11:15,08-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
d4f9143a-ec2b-4cb1-b156-99b5b85fac46,Inbound,Returns,Reverse Pickup Enquiry,I am happy ????????,9813441c-52ae-430e-8faf-221eff8336fa,,08/08/2023 18:48,08/08/2023 18:50,08-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
0b0585d7-93db-463f-b419-bc8f424f37e9,Inbound,Order Related,Invoice request,,aa273fe2-de45-45fb-a8b0-50ca9ace9cd0,,09/08/2023 14:21,09/08/2023 14:27,09-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
90ac4d28-f42e-4645-8b58-54127b3b193e,Outcall,Order Related,Seller Cancelled Order,Very poor services not resolved my problems yet its around 10 days ,ee854750-b937-476d-82a2-c68131664c53,,09/08/2023 19:30,09/08/2023 20:11,09-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
9ece647b-e5a2-438a-b765-ca7fadd27df0,Inbound,Payments related,Wallet related,,f5cdedf4-a175-4f8a-97f9-00c960b8baf4,12/03/2023 20:30,05/08/2023 11:04,08/08/2023 14:54,08-Aug-23,JHANSI,Electronics,1,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7d1a7fc4-60e2-4f74-936e-e98dbcfe5b99,Inbound,Returns,Return request,,ac3adaac-1e92-4079-9650-5c34733a4844,01/08/2023 15:04,09/08/2023 21:38,09/08/2023 22:58,09-Aug-23,MEERUT,Home Appliences,7490,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
81c077b0-c66b-4e13-857e-ae97e11de330,Outcall,Returns,Return request,,9547c084-3358-41e3-8af8-9a28ae054566,05/08/2023 16:17,08/08/2023 14:53,08/08/2023 18:58,08-Aug-23,ORAI,Electronics,799,299,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
54c1c9ea-89a9-4a14-ba7c-4d5181fe9988,Inbound,Returns,Reverse Pickup Enquiry,,5dfb5207-7a54-4109-bec7-d403597fae8c,,08/08/2023 10:06,08/08/2023 11:39,08-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
d9b0b71e-c969-4a08-9b54-7ec9ce848ad9,Email,Refund Related,Refund Enquiry,,b883bd11-6a21-4309-adeb-a7df581ecda4,,08/08/2023 10:55,08/08/2023 12:10,08-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
0e2bf502-cb85-4ae5-97d8-198751cded3e,Inbound,Returns,Reverse Pickup Enquiry,,15ec676a-33d9-4d42-9675-5f37cad55118,,08/08/2023 18:46,08/08/2023 18:57,08-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
c04f72a2-6052-4392-9e50-defca70e2d34,Inbound,Returns,Reverse Pickup Enquiry,,a3a18561-ffd0-4b46-ac2b-4ccd5ae457a4,,08/08/2023 22:27,08/08/2023 22:29,08-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
c758f0f9-47c6-4192-ad59-41860e9e703b,Inbound,Shopzilla Related,General Enquiry,Very poor ,a1997aa4-0692-4ba3-940a-323fe0eec0f2,,09/08/2023 12:37,09/08/2023 18:08,09-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
f1dd61a6-cbea-4275-9932-a20133b9250e,Inbound,Returns,Reverse Pickup Enquiry,,e94fdd01-a084-476f-8cbb-caa466a8a2cd,,09/08/2023 18:30,09/08/2023 18:52,09-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,2
966b1b33-353e-483d-b411-21538a280aa2,Inbound,Order Related,Delayed,,7d1471c6-6700-481b-abdf-9bcbe1cda114,05/08/2023 09:48,08/08/2023 17:30,08/08/2023 19:23,08-Aug-23,HYDERABAD,Mobile,23999,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
54fd1655-e329-45dd-bdbe-28b5bd378583,Inbound,Order Related,Seller Cancelled Order,your customer executive is the worst of all the time. they keep giving   like their website is not working on the data is not showing.,d94c5ae2-450d-45db-b651-aa91a007ded7,15/07/2023 15:19,07/08/2023 11:37,08/08/2023 17:48,08-Aug-23,BHARATPUR,Home Appliences,34990,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
025e9f47-2763-42a1-b79f-eb425e6cc41d,Inbound,Cancellation,Not Needed,,4c639008-7b4b-434b-9f25-98c4ff18f503,,08/08/2023 11:42,08/08/2023 11:43,08-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
c70e4097-8954-461f-bf5f-5a0d34269467,Inbound,Returns,Reverse Pickup Enquiry,,3bef2d26-2447-47be-a66c-fe0058293cb4,,08/08/2023 13:39,08/08/2023 13:41,08-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8d1a6841-0d60-4f19-84d0-877dfc46c6ca,Inbound,Order Related,Invoice request,,bd991e94-099c-406c-9558-8c31d3f6d2b9,,08/08/2023 15:02,09/08/2023 08:01,09-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
48d1fa67-7f8f-481a-9ffb-2b96fda69e32,Inbound,Returns,Reverse Pickup Enquiry,,2a917ae6-8969-4912-bde3-0ab07f9b32d7,,08/08/2023 20:15,08/08/2023 20:16,08-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
86cf09da-9f2e-4f14-afdf-f82d04f62609,Inbound,Returns,Reverse Pickup Enquiry,Fake Product ,3807d820-544d-4bc8-a41e-1b50c6103e32,22/07/2023 23:15,05/08/2023 18:46,08/08/2023 06:59,08-Aug-23,NEW DELHI,Electronics,5490,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
963d272e-85ac-4ff6-bd06-15e08ee66062,Inbound,Returns,Missing,Thanks ,4505ec20-e0fc-47ef-b605-c5cc7d689a21,06/08/2023 03:39,07/08/2023 23:47,08/08/2023 00:02,08-Aug-23,BANGALORE,Home,104,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
ee84c2e7-2558-4219-8501-2a29f323c380,Inbound,Order Related,Delayed,,c3726ef3-65ff-4005-b477-c39633282fa8,,08/08/2023 11:34,08/08/2023 11:38,08-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a2c2587f-5f7f-4182-bc28-ef567f1d45a3,Inbound,Order Related,Delayed,,7eb05416-7176-4219-b50e-9bc7a191ee21,,09/08/2023 21:40,09/08/2023 21:41,09-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
7dbd1b4e-ace5-4f5c-88b3-c684be97a85e,Inbound,Order Related,Order status enquiry,,17b1bdd6-5091-4250-a3d8-9dcb15ad097b,,08/08/2023 20:35,08/08/2023 23:56,08-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
ffac5993-964b-4280-a2a3-feb93225d77f,Inbound,Returns,Wrong,Very nice agent ,c8b2b5fd-b71c-459b-9d58-160a6121620a,,08/08/2023 21:19,09/08/2023 21:21,09-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
47b43485-ce62-4b5f-8bb8-404c53e2aa53,Outcall,Product Queries,Product Specific Information,Poor,9c05ee48-06c9-46dc-ba95-cd352e0875d6,,09/08/2023 09:53,09/08/2023 12:07,09-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
feacbd37-5bf6-4296-8073-df4a40b84e98,Inbound,Payments related,Online Payment Issues,,917eac0d-4397-462b-b8bb-df9b74d20b16,,09/08/2023 17:28,09/08/2023 17:29,09-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
bff69578-02ca-4853-a963-3011cf146fb1,Inbound,Order Related,Invoice request,,e2d0cdca-2380-4fbd-903c-b3b165cacf08,,09/08/2023 20:21,09/08/2023 20:24,09-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
d755f364-1b75-4e45-a48e-1c7c33dd9fad,Inbound,Returns,Fraudulent User,,66932607-b14e-4d57-a6f1-1a23b499046a,03/08/2023 23:29,08/08/2023 16:44,08/08/2023 16:47,08-Aug-23,BALASORE,Books & General merchandise,243,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
bad7fef9-0ad1-44b5-900b-e62c5bc6f576,Inbound,Shopzilla Related,General Enquiry,Resolved my issue please ,3bc6d7e9-2857-4bbd-a4b6-97338633c086,,07/08/2023 13:12,08/08/2023 10:44,08-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
e2cc1bdc-9a0e-42f4-8c85-6cc735a22e22,Inbound,Feedback,UnProfessional Behaviour,,141ba300-bec8-406e-adcd-b92a6ec9803e,,09/08/2023 18:19,09/08/2023 18:22,09-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,3
bcc270da-7f53-4ad2-bd9a-c1499940cf0b,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is a good service ,ba2048c3-1f56-4f3d-8208-43e491067f3b,,09/08/2023 20:09,09/08/2023 20:20,09-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,4
15367d94-b018-4d51-9ad9-d255d399708e,Inbound,Refund Related,Refund Enquiry,None,6e636fb8-a399-46e3-b5b3-708e376d5ff8,28/07/2023 18:05,08/08/2023 15:30,08/08/2023 15:35,08-Aug-23,HOJAI,Books & General merchandise,369,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,4
1919f9eb-322f-46c8-91f8-27a2691a1fd4,Inbound,Returns,Reverse Pickup Enquiry,,c6073abe-620e-4e09-a4fa-217336e90332,20/07/2023 15:16,08/08/2023 06:45,08/08/2023 06:46,08-Aug-23,Kalyan,Affiliates,399,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
eea8d666-ee1a-4392-bcb9-07eb8c222615,Inbound,Order Related,Delayed,,93384cf5-3705-409b-b359-aadb2c5d0168,05/08/2023 17:48,09/08/2023 17:22,09/08/2023 17:39,09-Aug-23,HYDERABAD,Books & General merchandise,30,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
a6ee9ed7-464b-467f-b2c1-e53c720067df,Inbound,Returns,Service Centres Related,Cancal,4b3e094e-c82f-4612-a560-b0aa88bdff60,,08/08/2023 08:35,08/08/2023 08:36,08-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
bedefe4f-e2ea-4522-a4ae-c40803ec4f4d,Inbound,Returns,Reverse Pickup Enquiry,I'm not happy with policy regarding the product and the product quality also not good ,38954b51-4b8e-438e-8d6b-bdb5d46262be,,08/08/2023 08:41,08/08/2023 09:29,08-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
1654cdec-fd25-4c3e-9d98-985ede674985,Inbound,Shopzilla Related,General Enquiry,Paylater not working,91451e80-09b7-47ab-89d9-f6bde8139161,,08/08/2023 20:36,08/08/2023 21:31,08-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
16fd7436-0f41-4a50-9097-7e7ca735a985,Inbound,Refund Related,Refund Enquiry,,cb9c9272-b668-42a4-bde5-1e833c34d7e5,,09/08/2023 08:52,09/08/2023 15:57,09-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e55fa2cf-78c6-4903-85db-ea341ccab406,Inbound,Returns,Reverse Pickup Enquiry,,b8058833-33dc-4676-84f0-82273fa687db,,09/08/2023 18:38,09/08/2023 20:02,09-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
5fb8ca82-f9ec-461d-b69c-311b0c65ca37,Inbound,Returns,Return request,Thank you so much  ??,32d36f12-de10-4540-8786-38c1b8716883,03/08/2023 18:22,08/08/2023 10:55,08/08/2023 10:58,08-Aug-23,Kamthi,Electronics,999,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
77eada50-8b7e-4d1c-a5d3-83ecae7aa562,Inbound,Returns,Return request,,45b706a0-4224-4a11-ba52-00a86f021003,13/07/2023 10:07,09/08/2023 17:41,09/08/2023 17:43,09-Aug-23,MARGAO,Electronics,2899,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
4c097145-8d5c-4cac-bbe0-b551c4976e88,Inbound,Product Queries,Product Specific Information,,181c461a-6cfc-441b-94d7-8e94dabc4197,,09/08/2023 10:02,09/08/2023 11:44,09-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a05a7f86-55d5-4074-badb-7b17e9959a41,Inbound,Shopzilla Related,General Enquiry,,1f7a43db-234c-46c0-b395-3975f7bc0c4a,,09/08/2023 17:11,09/08/2023 17:15,09-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
95e525df-33ff-4cb7-b5db-27c56e0b27cb,Inbound,Order Related,Priority delivery,,5fe0a770-d300-440e-b016-a64244c0c0b3,22/07/2023 16:32,07/08/2023 16:14,09/08/2023 07:18,09-Aug-23,BHARTHANA,Electronics,1000,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
14beb280-43d6-431d-a641-0fb25544f946,Inbound,Returns,Damaged,Good sarvice good stuff thanks Shopzilla ,2571f421-c94a-4e18-a6dc-af8b13ab52cd,,08/08/2023 11:18,08/08/2023 11:41,08-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
eecc4ab9-4ce1-4e20-8f70-38ab33635b12,Inbound,Product Queries,Product Specific Information,,335cf410-d1bf-478a-875f-0ce9531e2e37,,08/08/2023 16:44,08/08/2023 16:46,08-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
87fe2bc5-5bb1-404d-b81e-eedec9160224,Inbound,Returns,Reverse Pickup Enquiry,,16333e47-292d-4479-a83b-0d0d4f0e82ae,,09/08/2023 20:31,09/08/2023 20:46,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
210f7e65-3462-4e5c-8eaa-d77dcb22eaee,Inbound,Returns,Reverse Pickup Enquiry,Not my issu ,ff842bf1-673d-465c-b32a-5f4e158eaa28,,08/08/2023 19:15,08/08/2023 19:18,08-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,3
16b2bb42-8dd2-490a-a6d5-1432480527f5,Inbound,Order Related,Installation/demo,Outer packaging being mandatory for replacement is a stupid policy to have.,46374ff6-1f5e-4266-9b32-08f5496e063d,,09/08/2023 12:33,09/08/2023 12:36,09-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
381e8fe8-e9b4-4bc7-9f07-84f79d690696,Inbound,Order Related,Delayed,,ba0077bb-5037-4846-b030-e064470f3c27,,08/08/2023 09:34,08/08/2023 09:40,08-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,4
1b6fdbef-40a6-44c0-a6fb-2cfc67d7a18e,Inbound,Order Related,Installation/demo,,ac49eefc-a33d-4b98-9978-8a91fa0be99a,,08/08/2023 16:35,08/08/2023 19:04,08-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,3
a5dab799-fbba-4a4a-82fd-6ef5760ce203,Outcall,Returns,Wrong,,cb9d81b9-a7bf-49db-a4b6-9aa716967e73,,09/08/2023 15:06,09/08/2023 15:16,09-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
9062a130-d150-49be-b9ff-354aee5158d2,Outcall,Order Related,Delayed,,9d305074-3675-4f61-8c44-bdf76a31defb,31/07/2023 23:53,08/08/2023 00:22,08/08/2023 00:30,08-Aug-23,BERHAMPUR,Mobile,32999,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
81e486af-752d-4339-b869-d1c6744bd25d,Outcall,Cancellation,Return cancellation,,2c2d9277-da5f-44fa-88fe-e23c8b59ebed,,08/08/2023 17:25,08/08/2023 17:33,08-Aug-23,,,,229,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
37b23c0f-21c6-43cc-babe-cd6ecdb3acd9,Inbound,Order Related,Installation/demo,,2c6edc5d-3d0b-461d-ab16-7aa8c6cc82aa,,08/08/2023 20:50,08/08/2023 20:53,08-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
0185843c-6136-401b-bb89-bff31762915b,Inbound,Returns,Reverse Pickup Enquiry,,bf8b1034-fbba-4d0f-9978-20671d9771c0,,09/08/2023 13:01,09/08/2023 13:12,09-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,2
d155035e-960d-4d7a-b89f-9b13755b0917,Inbound,Refund Related,Refund Related Issues,,5b1796b3-62d1-4b79-befe-9e9a5244a5e5,,09/08/2023 14:48,09/08/2023 14:48,09-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
6994ec56-742e-4859-b55a-644ee8252c81,Inbound,Returns,Reverse Pickup Enquiry,,71d39d5e-95aa-4b10-8ff9-032bc83fe4ca,,09/08/2023 19:59,09/08/2023 20:04,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
10f76cfd-ed17-4bee-be67-7587cc9591fe,Inbound,Order Related,Order status enquiry,,2029c4f7-7752-40ce-9f0f-d9c6a2063d4f,31/07/2023 22:52,09/08/2023 11:13,09/08/2023 11:30,09-Aug-23,VADODARA,Home,295,,Casey Holmes,William Park,John Smith,31-60,Morning,5
a7144cef-bf0a-45df-9418-c42981d39abe,Inbound,Returns,Reverse Pickup Enquiry,,47bdd3df-2055-487c-9873-5176d242eb3e,21/07/2023 15:01,07/08/2023 18:17,08/08/2023 21:10,08-Aug-23,DHRANGADHRA,Electronics,1799,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
66febfe8-0bdc-44b5-ac4d-aaba6f2c93f1,Inbound,Returns,Service Centres Related,,534914c0-d9ce-4211-9741-51a2d7cc6873,,08/08/2023 09:16,08/08/2023 09:17,08-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
464ea0f0-0c8d-4b58-ba09-41afda3a2073,Outcall,Shopzilla Related,General Enquiry,,988d05e2-da1f-4f6e-9957-3b2cd56bcb4e,,08/08/2023 15:37,08/08/2023 15:57,08-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,4
49c054e2-cc02-42b4-93ac-265af49a7327,Inbound,Returns,Reverse Pickup Enquiry,,2b004306-59fd-4c97-b099-806e7dc99f82,,08/08/2023 16:34,08/08/2023 18:40,08-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,2
b6b781ff-b6e4-47ec-9e8e-933aa898f147,Outcall,Returns,Reverse Pickup Enquiry,Dilvery Parson very bed man,6d21e2a2-b796-4000-b0b2-3bdd22b302cd,,09/08/2023 11:02,09/08/2023 14:57,09-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
a775eece-48b6-4434-9daa-bdf6b8e39dbb,Outcall,Returns,Exchange / Replacement,,6ab51fa4-06fb-45c1-a6a4-eca2f15dbe2f,,09/08/2023 19:42,09/08/2023 19:44,09-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
02807d00-540d-490c-9345-41f53f566d19,Inbound,Order Related,Order status enquiry,Male and female problem is bigger then tha costumes Please solve the sir/mis problem ,35f468cb-eb26-48a7-a6e4-58e6fd4b82e5,05/08/2023 20:42,09/08/2023 17:57,09/08/2023 17:57,09-Aug-23,AHMEDABAD,Electronics,1149,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,4
a60b5ed5-b4a1-4732-a30f-72cad37bca76,Inbound,Cancellation,Not Needed,,1e7c236e-39a3-467d-97f0-55ddbabd1adf,29/07/2023 12:17,09/08/2023 17:23,09/08/2023 18:04,09-Aug-23,BANGALORE,LifeStyle,1052,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
dca70b0d-b21a-4b32-87dd-3479b93ca77d,Inbound,Cancellation,Not Needed,Very good support by customer executive officer. ,862cbd24-7a8a-48a4-afaa-c52008316b95,,08/08/2023 19:37,08/08/2023 19:45,08-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
495cdfa8-bf13-4159-a8a1-38cf996661be,Outcall,Order Related,Seller Cancelled Order,,acd9de86-a079-45bc-a51d-a29bd7e81e39,,08/08/2023 18:17,08/08/2023 18:18,08-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
437f0b84-d307-4d1c-8cec-a68382bb52ae,Inbound,Returns,Reverse Pickup Enquiry,,cb87ad50-a132-4c7f-9082-25ada2151239,,09/08/2023 14:54,09/08/2023 14:57,09-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
6048141b-b54e-40f6-914b-2e2184baa8ff,Inbound,Returns,Wrong,Order cancelled by seller this is very wrong thing...about my Motorola mehroon colour mobile ,63a44079-9350-42ee-a07b-e51d5542a157,,09/08/2023 18:05,09/08/2023 18:14,09-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
53e0f69b-e4fd-4957-ba07-db450484942d,Inbound,Order Related,Delayed,,10160503-3e59-4f09-a28d-60a70276dc49,,09/08/2023 16:09,09/08/2023 16:14,09-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b18ad9a2-7023-48d3-a417-2398d4e5688f,Inbound,Refund Related,Refund Related Issues,,23272826-9466-459d-81f1-f9e390d63e0d,01/08/2023 23:11,08/08/2023 16:06,08/08/2023 16:08,08-Aug-23,BANGALORE,LifeStyle,374,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
4dada8a1-6f22-42b0-bcba-93621a6e069e,Inbound,Refund Related,Refund Related Issues,,36899950-bea6-45ac-b5e2-4f1e60377d2c,,08/08/2023 08:45,08/08/2023 11:07,08-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b1798060-8d2e-4c07-b77f-ef001f3dfa63,Inbound,Order Related,Delayed,Good,ba60a341-5188-4700-a7e9-86a4120735a2,,09/08/2023 23:36,09/08/2023 23:37,09-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
0bd5e2c7-3f55-44f9-9e68-7be40a5a74a7,Outcall,Order Related,Installation/demo,,7d1ac939-178a-40f1-9dce-ab4a26f2e667,,08/08/2023 22:37,08/08/2023 22:48,08-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
0cb3a9b3-ba73-4004-9108-101f83e1baf5,Inbound,Feedback,UnProfessional Behaviour,,612ac9ce-cee4-42f5-8bc2-fea491ba90c9,,09/08/2023 12:02,09/08/2023 12:04,09-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
cc0bc859-9659-4da1-892a-b326e0b2c5b5,Inbound,Returns,Reverse Pickup Enquiry,Bahut aachhe sir hai,648a5015-0dcd-46a8-803e-52b78ee28ca4,30/06/2023 23:46,08/08/2023 00:39,08/08/2023 02:15,08-Aug-23,BHARATPUR,Electronics,3189,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
b687522d-efa5-4841-b139-b0f651f8d513,Inbound,Order Related,Installation/demo,,4ec6e60f-d0bc-4791-8144-01636d6e5c60,,08/08/2023 10:34,08/08/2023 10:38,08-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bb6d2cab-8d63-4b51-9a07-c78721e3c246,Inbound,Returns,Reverse Pickup Enquiry,,7a409c18-a06c-40f9-8315-157d55890e35,,08/08/2023 11:05,08/08/2023 14:29,08-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
d2048a0f-ce16-4e92-a855-7eb5b50b1a4d,Inbound,Order Related,Installation/demo,,fddfa77d-5589-42df-84f5-475a2ae4d46f,,08/08/2023 12:15,08/08/2023 12:22,08-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
d0d06e97-557a-4adc-aceb-49176f5a6451,Inbound,Order Related,Priority delivery,A nothing Shopzilla Because he person in good communicate with me ,e883bc72-882d-4ace-870a-6e43096dd5eb,,09/08/2023 07:24,09/08/2023 13:04,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
d74910bd-01a7-4cd0-a58b-17bac32bafb8,Inbound,Returns,Reverse Pickup Enquiry,Tnx for helping ,c66c535d-86f4-4607-8f96-7595c4292fcc,,09/08/2023 17:42,09/08/2023 17:49,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
8a67227f-483b-458d-a74a-8c46c085beea,Inbound,Returns,Reverse Pickup Enquiry,Nice ,ad6b065d-88bb-4391-a713-4174c3c9cf1f,,09/08/2023 17:46,09/08/2023 17:52,09-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,4
621c6345-3318-4fd4-b16a-afbbc1960448,Outcall,Order Related,Invoice request,,66d24d6f-1b95-4be6-bea3-93f70bfa8933,,09/08/2023 18:31,09/08/2023 18:35,09-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,4
48c51e13-3616-444a-a81d-e8f6b087ef4e,Inbound,Returns,Reverse Pickup Enquiry,,e866742c-6027-43c9-850b-deedee4d7758,,09/08/2023 23:56,09/08/2023 23:59,09-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,1
18ae3ea2-6ad6-4b0e-9644-296423e208f6,Inbound,Returns,Reverse Pickup Enquiry,,627c29dd-e68c-44f4-94cd-359d84872efa,12/07/2023 23:26,07/08/2023 11:35,08/08/2023 13:09,08-Aug-23,SHIRUR,Home Appliences,34490,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
9a963f6c-36f7-41dd-b5bb-250c8b2a7b2b,Inbound,Returns,Return request,Nice speaking skills,af4aacc5-f2b0-4a7c-8ef9-2958dac3f5f8,03/08/2023 21:40,08/08/2023 22:12,08/08/2023 22:13,08-Aug-23,SHAHAPUR,Electronics,1299,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
a80177f8-19b6-4cfe-887b-c0b783bb9104,Inbound,Returns,Reverse Pickup Enquiry,,e3d1958d-4c98-4b6e-9d47-bc3dddfa806f,,08/08/2023 08:09,08/08/2023 08:16,08-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
ff5072b4-ac4c-484e-837f-1f6f017d51d8,Inbound,Returns,Reverse Pickup Enquiry,,68d774d0-5f18-410a-a81e-07b3e27f744e,,08/08/2023 15:27,08/08/2023 15:31,08-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,4
2bccc443-59c4-40fc-94d8-04f1a1b10983,Inbound,Returns,Exchange / Replacement,,143d9ab9-bcbd-450a-aaa3-1e6a0e7451cb,27/07/2023 00:02,08/08/2023 17:01,08/08/2023 21:51,08-Aug-23,NEW DELHI,Mobile,29999,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,1
66d31abd-bcc1-40fd-a7c7-64853a67d460,Inbound,Returns,Return request,,adcc847f-3f0b-4c0d-a55b-9539f92585d5,31/07/2023 13:30,08/08/2023 10:37,08/08/2023 10:42,08-Aug-23,SAGAR,Mobile,1485,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
af9031f6-b930-4f65-aa3e-8307010b8d9c,Inbound,Returns,Service Centres Related,Mera phone replace nahi   ,1be066b4-a24c-43dd-8124-2c9cd2692303,05/08/2023 14:14,08/08/2023 10:38,08/08/2023 11:45,08-Aug-23,ALLAHABAD,Mobile,41999,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
4f82db04-d562-4443-a0d3-be8a3eb5d932,Inbound,Returns,Reverse Pickup Enquiry,,984ba45b-2687-4554-a418-47719954bfcb,,08/08/2023 09:01,08/08/2023 09:05,08-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
f78487a8-43b4-4ffc-8155-84a4c2cfc876,Inbound,Order Related,Installation/demo,,a9db0416-e868-485c-b79b-6058ccb9d9e8,,08/08/2023 18:32,08/08/2023 19:32,08-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
f8bf6b06-b5db-4355-b7aa-bfe202b9fca8,Inbound,Refund Related,Refund Related Issues,,22dc0767-938e-4eef-b26f-d868fb936bec,,09/08/2023 11:33,09/08/2023 11:47,09-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,4
b14337c4-223e-4d2c-b094-53d37e8a26bd,Outcall,Refund Related,Refund Enquiry,,9ab1e40a-48dc-4efe-85a2-9e3c5468811f,,09/08/2023 13:38,09/08/2023 13:59,09-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
271f5b6e-6f61-4b31-9acf-fd0e9c28edaf,Inbound,Order Related,Delayed,,0185982a-69d2-496a-bdb2-3925e7278ac3,01/08/2023 08:39,09/08/2023 15:16,09/08/2023 15:17,09-Aug-23,JAUNPUR,Home Appliences,10800,,Casey Holmes,William Park,John Smith,31-60,Morning,5
644129ed-06ae-4f37-a677-e36fae80b641,Inbound,Returns,Missing,Thanks for co-operation ,26d7ddde-7494-4b05-92cb-67b93999b47e,,08/08/2023 08:13,08/08/2023 08:17,08-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
42bca5a6-17f7-48c8-8f06-480187bc6b63,Inbound,Payments related,Payment related Queries,"It took me a lot of effort to reach your customer executive , please make it faster and simple ",118e884c-3d02-4d36-8968-68a95bd61e2e,,08/08/2023 23:45,09/08/2023 10:53,09-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
95f70a5e-153a-456a-818e-4d1897ae49f2,Inbound,Returns,Reverse Pickup Enquiry,,8209057c-6101-4b9e-b17b-c38c04a7a81f,,09/08/2023 12:13,09/08/2023 12:17,09-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
991ba851-133d-486e-bb6f-2b5976af5df6,Inbound,Returns,Reverse Pickup Enquiry,,3a0dfd8a-8d58-42dd-b1a8-9e13ec4e86fe,,09/08/2023 19:59,09/08/2023 20:01,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
ef7b2212-5b61-4a1a-99f5-15d31094003e,Inbound,Returns,Return request,,441bf132-bd25-4f46-be3b-e978cceba406,,08/08/2023 08:46,08/08/2023 09:00,08-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
641a21fb-7869-41de-8cd5-2f01bbf0af41,Inbound,Order Related,Installation/demo,Return policy   update karo,52975bae-9241-4561-8eee-f52cf0f59606,,08/08/2023 10:00,08/08/2023 10:04,08-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6b6df599-8662-4b1b-80c1-88d3f87e4cbc,Inbound,Returns,Reverse Pickup Enquiry,,69d46657-e14c-407f-8b81-7d637379dd8f,,08/08/2023 19:48,08/08/2023 19:56,08-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
af5300f0-713d-476e-8d35-f1140e70d450,Inbound,Returns,Reverse Pickup Enquiry,,54c4c047-d608-43a9-9893-1c5a60d21699,,09/08/2023 19:33,09/08/2023 19:42,09-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
019298b0-3266-426a-b320-6152c5fa1257,Outcall,Returns,Fraudulent User,,8f7b8103-b0b0-4242-b772-6f7b0cdaf66e,03/08/2023 08:54,08/08/2023 00:54,08/08/2023 15:58,08-Aug-23,KOLKATA,Books & General merchandise,750,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
43a81549-f8ff-4613-9bee-6a16f1ecfaab,Inbound,Cancellation,Not Needed,,c316db40-9d67-4320-8518-6778c43681e4,,08/08/2023 09:28,08/08/2023 09:45,08-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
be8309eb-2c55-452c-83b5-4eb73a5e3403,Email,Refund Related,Refund Enquiry,,21a15f62-421a-4551-8b04-d15229801d4c,,08/08/2023 17:08,08/08/2023 17:11,08-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
15984aa6-9561-4129-8186-e5d9c69f5a91,Inbound,Returns,Technician Visit,,de882088-4313-448a-9c67-be6a62e1a165,,08/08/2023 20:08,09/08/2023 09:13,09-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
aae83d5d-8f7f-4101-8b98-6f7bf8cffef4,Inbound,Returns,Missing,,1787e76b-5d85-4911-9a6b-16f4bdb9c04c,,09/08/2023 17:08,09/08/2023 17:13,09-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
7d6555a6-df6d-444e-b9b2-33c9a811dceb,Inbound,Returns,Service Centres Related,Very fast service by Shopzilla ,efb89b4b-bf7b-4a12-8e28-b284e9ffafff,,09/08/2023 18:11,09/08/2023 18:13,09-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
ab3a23e9-74e3-410f-8484-7bd3e840748a,Inbound,Returns,Fraudulent User,,04ba9e82-0aa8-4791-aae7-88c5eee9ab2a,,09/08/2023 21:19,09/08/2023 21:21,09-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6dfc20ee-ab6a-4a1d-a307-773e10319e39,Inbound,Returns,Wrong,Thanks for my help and it was nice talking to you sir.,2d6443cb-83c5-4792-9d09-1075e3a7fdfb,28/07/2023 19:47,08/08/2023 09:58,08/08/2023 10:27,08-Aug-23,NAGPUR,Electronics,1058,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
072992f1-585f-4f68-9a7c-e2d1ea468096,Inbound,Returns,Return request,,0b2c05bc-da7a-451e-8a1a-f1c54afcde1f,,08/08/2023 17:11,08/08/2023 17:16,08-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
4e2ca79c-4f40-4493-bc59-ac5bbc95f696,Inbound,Order Related,Delayed,,aaf9cb8a-b8da-4fcf-b5aa-22b8fa0d22a5,,09/08/2023 14:06,09/08/2023 17:16,09-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
6f07b0e7-43fa-4f10-997e-77a126f89039,Inbound,Payments related,Online Payment Issues,,61ecd9e6-fad3-44b5-bf6f-d2916f645a7e,,09/08/2023 19:30,09/08/2023 19:31,09-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
7cbcb309-733f-4dc4-836f-8c67a9acb937,Inbound,Refund Related,Refund Related Issues,,140bba94-92f9-455a-b8f1-5d1746deee34,01/08/2023 19:57,08/08/2023 16:31,08/08/2023 19:20,08-Aug-23,PUNE,LifeStyle,2471,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
62aa17c1-d348-443e-b9ff-bcd98e641f4f,Inbound,Order Related,Order status enquiry,,463385bb-8592-4422-bb35-ac75c1d11178,04/08/2023 10:44,08/08/2023 17:41,08/08/2023 17:42,08-Aug-23,MORENA,Electronics,109990,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7aa94426-83bf-49aa-b48c-cd46f9d60c43,Inbound,Returns,Reverse Pickup Enquiry,,005b6400-884b-4ac7-9f58-138f3519a668,,08/08/2023 09:14,08/08/2023 09:16,08-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
84bb9483-262d-4d09-9fe7-8e730703729b,Inbound,Returns,Return request,,350348ed-7e30-409e-b17a-e34e8f0d7eea,,08/08/2023 17:07,08/08/2023 17:09,08-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
bdd00e23-abd3-4426-9fde-19e1981201a8,Inbound,Returns,Reverse Pickup Enquiry,,1bdf3b46-c559-49a0-9815-7121a13b3c55,,08/08/2023 17:13,08/08/2023 17:14,08-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
1aad0459-3e60-4fa4-848e-cbfb1f7694aa,Inbound,Returns,Service Centres Related,,de9f4533-48c1-4c8a-9864-0106c1a40571,,08/08/2023 20:30,08/08/2023 21:58,08-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
effae000-427a-48c2-a80c-88961d222093,Inbound,Returns,Reverse Pickup Enquiry,,699b5b1d-6dee-49cc-832f-0341c4a022cd,,09/08/2023 11:17,09/08/2023 11:22,09-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
1996fb55-4a12-4f85-b681-16aa06b1ede8,Outcall,Returns,Reverse Pickup Enquiry,Problem is not solved ,20d909f7-5723-4d17-997b-24e3c8648e95,,09/08/2023 15:32,09/08/2023 16:16,09-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,1
93c10edc-9a4f-4fa0-a303-b84247958886,Inbound,Order Related,Invoice request,,49034dbc-6a98-49da-873d-bea8033bbf73,,09/08/2023 15:20,09/08/2023 15:57,09-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
b018ddf8-6834-4df7-9adc-5972bef37137,Inbound,Returns,Reverse Pickup Enquiry,Good,a9837dec-9292-4c9b-9270-cdd392020fc3,28/06/2023 21:45,09/08/2023 08:21,09/08/2023 11:49,09-Aug-23,BHARATPUR,Electronics,1499,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
6c721aa3-65ab-4a48-bc21-9a0041ebbd75,Inbound,Returns,Return request,No,ede54c0f-10f8-4a6e-8a5f-995bab1bd092,30/07/2023 08:32,09/08/2023 18:10,09/08/2023 18:12,09-Aug-23,PILIBHIT,Electronics,1519,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fa9345c6-18ee-4308-b78f-43f553c3b9f7,Inbound,Order Related,Delayed,,18d4cd84-5795-4ec5-bd01-883f92cdfafa,01/08/2023 09:37,09/08/2023 18:51,09/08/2023 18:52,09-Aug-23,NAGAON,Books & General merchandise,152,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
732ff036-73e6-43d0-ad26-b339a835b745,Inbound,Order Related,Delayed,Not a good service ,437d1fb5-aa22-47da-b65b-73c235981503,04/08/2023 21:06,08/08/2023 19:03,08/08/2023 20:01,08-Aug-23,GONDA,Books & General merchandise,57,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,1
e356fb6e-f4e2-46e4-8a43-0c309125890b,Inbound,Order Related,Delayed,Ok,b2146793-6d24-4a91-883e-add72eb8f364,06/08/2023 13:06,07/08/2023 21:48,08/08/2023 05:37,08-Aug-23,GURGAON,Books & General merchandise,974,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
463841e8-5991-4c09-9459-131c736f37ef,Inbound,Returns,Return request,Good ?? ,693b5ece-8e15-4eb5-9f42-93c8f76a52ae,,08/08/2023 18:04,08/08/2023 18:09,08-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b6bed379-ae64-4b4d-89d1-685b05992c3e,Inbound,Returns,Fraudulent User,It will be better if the  item missed in an order can be delivered back to customer,7914bc0e-a769-40ad-97d2-2ffcb11540ee,,08/08/2023 20:32,08/08/2023 21:15,08-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,4
81a6585b-4885-4f1e-8798-1e202b5eed1c,Inbound,Returns,Return request,,e590332d-ef90-45cf-90c5-3c314077d275,,08/08/2023 21:24,08/08/2023 21:25,08-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
649e143f-2592-4da1-be8b-32d72a847935,Inbound,Returns,Return request,Post delivery service is very good. Need to improve delivery person minimum knowledge regarding the policies of delivery the products,e887545a-0d5e-4651-9203-77a0080751f1,,08/08/2023 21:28,08/08/2023 21:40,08-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
24bf6d25-804b-4e04-b6d0-ccd385b744ed,Inbound,Product Queries,Product Specific Information,,c33d28e7-5a3b-4a2e-8ac7-b7063156fe73,,09/08/2023 13:12,09/08/2023 15:36,09-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
b90f0471-fb2e-4eb7-af37-aa7044bb5a2e,Outcall,Order Related,Order status enquiry,,44083d82-a4ab-4f57-8c8f-641894713da9,,09/08/2023 14:43,09/08/2023 15:49,09-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,1
b58cc29a-6d38-463b-9be1-f6983f90c11f,Inbound,Refund Related,Refund Enquiry,,215b1ef7-38a6-407c-a291-c53b928d74d5,,08/08/2023 10:12,08/08/2023 10:26,08-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,4
3cee432d-ddc5-413f-9b9c-ab0d7232099b,Outcall,Payments related,Online Payment Issues,,5c8edc3a-baf1-462a-858d-ac20b9996e9f,,09/08/2023 10:32,09/08/2023 13:08,09-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
a89c3178-25e6-4c16-9e2d-a49e089aa128,Inbound,Returns,Fraudulent User,,ff32a847-2592-463a-851f-7cceae6ca1ff,,09/08/2023 11:35,09/08/2023 11:50,09-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
c668b937-8dff-4fe6-a339-fd709b7f568e,Inbound,Feedback,UnProfessional Behaviour,,41f0333f-f89f-4a60-bf2b-f58709dec060,17/07/2023 09:12,09/08/2023 16:37,09/08/2023 16:43,09-Aug-23,JALAUN,LifeStyle,265,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
69c7aabd-e494-487f-995a-142ed6bc22e8,Inbound,Refund Related,Refund Enquiry,,4201cbe1-39df-43ea-b870-d40d533bf845,03/08/2023 09:33,08/08/2023 08:25,08/08/2023 16:27,08-Aug-23,JAGRAON,LifeStyle,276,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
4c3fe5da-4b07-4fc3-a827-370632100a87,Inbound,Shopzilla Related,General Enquiry,,f45cb7f3-31b3-437f-a443-151852b637e6,,08/08/2023 16:57,08/08/2023 16:59,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
6482f6b1-41cf-439e-af67-33e2d52f0a06,Inbound,Returns,Reverse Pickup Enquiry,,efac492b-a6f8-4e5c-9019-8ac51f8c2905,,09/08/2023 12:19,09/08/2023 12:25,09-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
88ec1bd2-fc26-4b6d-a980-9296bb764881,Inbound,Order Related,Delayed,,ef42335a-0e21-41ea-9b65-a1bbc158a133,,09/08/2023 12:53,09/08/2023 13:00,09-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
b8e81256-6ed0-49f4-a4b8-bc30362584db,Outcall,Returns,Reverse Pickup Enquiry,,f0696848-4b4a-4e51-9970-a4f392ae99cd,,09/08/2023 14:34,09/08/2023 14:39,09-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
937616fd-6697-4ea8-9cc4-8ef6dcb80a5f,Inbound,Returns,Return request,,21dd7e75-6ce8-462a-8fd1-368aafa78b25,,08/08/2023 12:08,08/08/2023 12:10,08-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c1be9c89-f04e-4e4f-8d43-23ff3e4f9096,Inbound,Returns,Reverse Pickup Enquiry,Not solve my problem ,b511f9bc-3a6b-4b89-8ca5-0a53aa5f71c3,,08/08/2023 14:15,08/08/2023 14:16,08-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
33751c69-3db9-4aca-a9a1-74787cb04402,Inbound,Returns,Return request,,b05bf3f5-9560-40ff-bbc5-3e5cb7b950cc,,08/08/2023 18:29,09/08/2023 07:25,09-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
62656f6b-0cbd-4743-b1da-e6acfc7fe64d,Inbound,Returns,Wrong,Thank you Ankit ji,a733a60d-76da-4fae-a8de-1ed013302afc,,08/08/2023 21:25,08/08/2023 22:03,08-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
28971422-862c-4b28-8c95-9eed530ee7ba,Inbound,Payments related,Online Payment Issues,"Very bad service of Shopzilla, Shopzilla is fraud....... Fraud..... Fraud ",9d845a53-71e3-4bef-b4a7-6ba3e49f9bee,,08/08/2023 23:03,09/08/2023 20:11,09-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
40cdee4d-69f9-48aa-9107-e6c4f8cd864d,Inbound,Returns,Reverse Pickup Enquiry,,08bc076e-b7f0-4a3f-85d7-526a24124101,,09/08/2023 13:33,09/08/2023 13:44,09-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
987d2976-ef82-4039-ad5a-9924596292a2,Inbound,Order Related,Delayed,,303fe62b-dc7c-403c-9198-203757474f0e,31/07/2023 21:05,09/08/2023 16:21,09/08/2023 16:23,09-Aug-23,JODHPUR,Electronics,1199,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
7f976bb4-3baf-4cff-8fd3-a9f15c7bc220,Inbound,Returns,Fraudulent User,Bengali Language should included in call settings in customer help line,a2a2c237-3fc6-4122-afb8-c3162e50f013,03/08/2023 17:27,09/08/2023 21:43,09/08/2023 22:42,09-Aug-23,BARDHAMAN,Books & General merchandise,84,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
614d1a69-0400-43eb-8311-a815132369a0,Inbound,Order Related,Delayed,You're doing well.keep on this.,5ca02355-38cb-475d-bb85-bf1503fd5467,,08/08/2023 19:23,08/08/2023 21:35,08-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
062fbe6f-17f6-43b1-81d6-549e49ab1c8f,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,f846238e-b0b2-436e-bd1d-3e193071e164,,08/08/2023 17:20,08/08/2023 17:25,08-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
fed249d9-6856-4bd7-803e-ea27943d643f,Inbound,Returns,Fraudulent User,Overall ok,e5a520e7-8213-49a7-afd4-5b11b912990d,,08/08/2023 21:01,08/08/2023 21:03,08-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
4b117828-3718-44ee-bbf0-b2b5808adddd,Inbound,Returns,Reverse Pickup Enquiry,,ceb27b8d-c55d-4395-b4cc-0a114248f3b3,,09/08/2023 11:09,09/08/2023 11:16,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
d4dc3b6e-af0f-4195-a866-57d6c0ea17da,Inbound,Order Related,Order status enquiry,,17742245-b5e6-4901-8ffe-83adb7ce0997,,09/08/2023 21:50,09/08/2023 21:51,09-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
7a668cf7-deb4-4f85-a25a-f9a59f0ea63e,Inbound,Order Related,Delayed,Bhai product delivered   chahiye ,b61f5830-1533-49b2-b46d-ae764f923a49,19/07/2023 14:44,08/08/2023 08:19,08/08/2023 08:25,08-Aug-23,BAREILLY,Books & General merchandise,199,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
309feeff-6ae0-47cd-8706-39ea479d16f8,Inbound,Refund Related,Refund Related Issues,,5c97ad8e-50dd-4e24-b69d-1af8a0736712,05/08/2023 08:14,07/08/2023 21:46,08/08/2023 11:25,08-Aug-23,PATNA,Books & General merchandise,363,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
6e48cd65-d5a5-41cb-8bf5-affabd735d12,Inbound,Returns,Wrong,,cea3f5ac-6a75-445c-ab58-0469fb35edcc,,08/08/2023 08:14,08/08/2023 08:17,08-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
fb01c81c-a7ea-4d7a-9729-ea1d6a6aa8a4,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer service ,3c980a26-11b5-4fe7-ac9a-428a03a16e86,,08/08/2023 13:04,08/08/2023 20:22,08-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
c2beaed0-4526-45a4-99ac-8031b39d4873,Email,Returns,Reverse Pickup Enquiry,,61f2854a-cf11-4188-8415-16a28e0c8636,,08/08/2023 17:06,08/08/2023 17:31,08-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
723439a2-77aa-4644-a3a9-508d5d83b4bc,Inbound,Returns,Fraudulent User,,22ff5a5d-84e4-4ff4-b4a6-cc8a47d73f57,,08/08/2023 20:09,08/08/2023 20:18,08-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
91e2c6c9-f38f-42f9-8318-9ff5ecaf41c5,Inbound,Returns,Wrong,,8704f438-b2e4-487e-bba6-ede7f3e80d4a,,09/08/2023 07:15,09/08/2023 10:46,09-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
5021383f-175d-4340-b962-a2d85e9b8e3f,Inbound,Returns,Wrong,Good ,a996e134-3cbb-44ac-8189-60ef01600abc,,09/08/2023 20:57,09/08/2023 21:08,09-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
9f981854-6c38-4641-89cc-7c631e27c43b,Inbound,Order Related,Delayed,very slow service time west and very poor no time mining very bad time,9df5d2c7-fc4b-4ff8-9c3b-02105cf4ab16,04/08/2023 12:29,08/08/2023 10:04,08/08/2023 10:08,08-Aug-23,AHMEDABAD,Mobile,39999,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
a70083bd-b8fa-43d5-b20e-812f86ed97f5,Inbound,Order Related,Customer Requested Modifications,,c5b8ba5c-e3d7-4a98-a58f-4082ddf5f6a4,,08/08/2023 08:18,08/08/2023 22:10,08-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
0e4691e7-0393-45bf-a620-6ef45c38efd8,Inbound,Returns,Reverse Pickup Enquiry,,29af6e12-b622-483c-8c85-5d1fc5f601c3,,08/08/2023 09:44,08/08/2023 09:44,08-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
232172b1-38d2-4b04-b8fa-1a4cdf598a3b,Inbound,Returns,Reverse Pickup Enquiry,,f8974a5a-4766-498a-96ce-d05c3da8969b,,08/08/2023 15:27,08/08/2023 15:30,08-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
3368fd44-9733-4b5d-aa32-d41f553f176c,Inbound,Returns,Reverse Pickup Enquiry,,6cd8b07b-0ce9-45aa-8fba-3ef9b3e72dfe,,08/08/2023 16:14,08/08/2023 16:18,08-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
044069b3-3b62-4e8c-b86d-02712f09ebeb,Inbound,Returns,Fraudulent User,I am satisfied with Shopzilla ,ff3784b2-3ad6-4eb1-86fb-6ccb16eada52,,08/08/2023 16:35,08/08/2023 16:49,08-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a8cd32bc-f29e-4221-9681-55f2c209df48,Inbound,Returns,Reverse Pickup Enquiry,,90a1b1f0-a2f4-4181-8c6d-bcbe042e3ea5,,09/08/2023 16:45,09/08/2023 18:26,09-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0d749fef-d0de-412c-8bc8-c71f404409c0,Outcall,Returns,Return request,Very good,00111f75-a737-4042-afa9-01a3dfbc9d66,,08/08/2023 18:45,08/08/2023 18:49,08-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
8c6a6bc1-b89c-485c-be0e-c8282349722d,Inbound,Returns,Return request,Amazing support??? Good behavior ???,88c5c02e-909b-46e1-a16d-73bc3d1c7899,,09/08/2023 10:18,09/08/2023 11:01,09-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
98093422-c50f-43a5-9ddf-bf1cf2162914,Inbound,Returns,Exchange / Replacement,Resolve my issue ASAP,7973445e-9bb6-4165-8572-a1b4b2b9e772,,09/08/2023 12:08,09/08/2023 12:52,09-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,3
3f95b774-b8b4-476e-9b2f-7c2714c6c995,Inbound,Returns,Return request,,d1747707-aa35-467d-9e28-deba40f35027,31/07/2023 05:26,08/08/2023 09:31,08/08/2023 09:42,08-Aug-23,JAMSHEDPUR,LifeStyle,399,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
6c2b1806-fc81-416e-b688-c802629029af,Inbound,Returns,Reverse Pickup Enquiry,,58f15bcc-64f6-4158-a71c-270bdecc7f49,,08/08/2023 08:29,08/08/2023 08:34,08-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f8194e48-376f-4015-bf3e-2db3b3e4dc20,Inbound,Returns,Reverse Pickup Enquiry,,fa24d20f-8042-452c-a2f7-ea6017528a2c,,08/08/2023 14:20,08/08/2023 14:21,08-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
6782f77f-aa28-4bc0-ba90-8b5bb12f5a46,Inbound,Returns,Fraudulent User,,185a6c42-5ab3-4333-b964-839003f653f6,,09/08/2023 14:44,09/08/2023 14:48,09-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
409f6f37-cc4a-4f25-b739-d23a314f8572,Inbound,Returns,Exchange / Replacement,,82bd3de6-f080-4d48-8c9e-fc56e9bb8d49,,09/08/2023 17:32,09/08/2023 17:35,09-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,4
e3ee2e14-46b1-4782-90a0-992bbdb7dfc2,Inbound,Product Queries,Product Specific Information,,90da1f9a-6589-44e8-b0ca-d4e9ebe17e89,,09/08/2023 18:45,09/08/2023 18:48,09-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2b464294-3031-47a3-8e17-497ad4d1e0d7,Inbound,Refund Related,Refund Related Issues,,91fa6e2f-9dbf-42bb-9913-b2b07cfae737,15/07/2023 14:39,08/08/2023 11:25,09/08/2023 17:51,09-Aug-23,KOLKATA,Mobile,12999,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ecd2d716-453f-4c9f-b4db-ed54a5dd64e8,Inbound,Returns,Reverse Pickup Enquiry,Nice sir ji ,3f25a80f-d1b0-4b96-be73-691885740d57,,08/08/2023 18:08,08/08/2023 18:10,08-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
3c644775-bfac-4cfe-b2b3-7b2d39a6960c,Inbound,Product Queries,Product Specific Information,,7c5aa307-9c38-4e3c-8649-cd1539db6465,,08/08/2023 22:43,08/08/2023 22:44,08-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,3
a5f93e08-ab33-440d-8039-d16d8508dfe5,Inbound,Returns,Missing,,f646448a-b1b2-45aa-9c84-434e4b0e04a4,,09/08/2023 13:45,09/08/2023 14:06,09-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
8981ba54-96e4-4b67-b004-8fff89e80322,Email,Returns,Wrong,,50bb0957-f322-4087-adcb-c4e8370d646a,31/07/2023 12:16,09/08/2023 16:53,09/08/2023 17:05,09-Aug-23,ALLAHABAD,Electronics,1299,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,2
5a82897f-9e30-4435-904c-439fb9905c80,Inbound,Product Queries,Product Specific Information,,c6fb30a3-abe7-4626-8d65-00e50f334ffb,,08/08/2023 15:31,08/08/2023 15:53,08-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
2211a720-67e9-40ca-b849-828554313748,Inbound,Returns,Fraudulent User,Give instructions to delivery partners to give some time to customer for their response/complaint after check the product ,3942535f-eec6-4127-a112-f657114ffc1d,,08/08/2023 17:51,08/08/2023 18:16,08-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
678af564-5aef-4976-acae-b9eb54646a50,Inbound,Payments related,Payment related Queries,,d2df2514-4e3a-410e-b584-b04f39bceb5f,,09/08/2023 09:58,09/08/2023 11:04,09-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
e713e64a-4775-4839-9cde-7c77ba3e25ab,Inbound,Returns,Reverse Pickup Enquiry,,66ec476f-cdd0-42b5-bcb7-be94da75930a,,09/08/2023 23:54,09/08/2023 23:57,09-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
9b09bde6-182c-4f34-a11b-0f62c4a51e9b,Inbound,Refund Related,Refund Enquiry,,87696d1b-8bb1-43ec-9b86-546b07ec93a0,07/08/2023 15:17,08/08/2023 15:56,08/08/2023 15:59,08-Aug-23,NEW DELHI,Electronics,74990,,John Jones,Aiden Patel,John Smith,>90,Morning,5
b3cf23db-b0d6-4bca-a12b-a1bf98f216ed,Inbound,Returns,Reverse Pickup Enquiry,,3327c16f-38cb-47b8-93e0-309ad2099fc4,04/08/2023 10:17,08/08/2023 11:15,08/08/2023 16:25,08-Aug-23,DHENKANAL,LifeStyle,595,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
d77b8dde-9e2a-44f6-8230-f7a93efe7afe,Inbound,Returns,Return request,You are almost perfectThanks,4c4b202d-f43d-4437-a742-42853595edb7,,08/08/2023 18:38,08/08/2023 18:44,08-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
efa737d0-179e-4b0e-b558-76ab7be5b84d,Inbound,Cancellation,Not Needed,good ??,5a901ca8-ff06-4c8b-bf5f-526ad453198e,04/08/2023 17:12,08/08/2023 09:03,08/08/2023 09:08,08-Aug-23,SURAT,Electronics,2699,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
e2107b0a-22a1-48a2-98ab-ac64f0c59b21,Inbound,Order Related,Installation/demo,,5c94a2ae-6748-44ff-8ba6-bcfb62b1773b,,08/08/2023 14:06,08/08/2023 20:03,08-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
6957d400-8cb2-4e2b-a437-8ea95acbc698,Inbound,Returns,Reverse Pickup Enquiry,,17ccb8ea-2764-4a9d-a6f2-e36935ca42af,,08/08/2023 18:02,08/08/2023 18:05,08-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
81878806-4f46-4cd5-b36e-0f412a182727,Inbound,Returns,Reverse Pickup Enquiry,"Do something about the non returnable products, seller sends anything they like to send ",f819e005-4b35-4aee-86b8-fab34019c996,,08/08/2023 20:39,08/08/2023 20:40,08-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,3
0b75bb12-c5b4-4e6b-b0c7-4c5efd249bdf,Inbound,Returns,Reverse Pickup Enquiry,,fe0f46ff-10b4-468d-afe5-b044b8bb76c5,,09/08/2023 11:25,09/08/2023 13:24,09-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
1d2fba72-9014-4983-8abc-b8b636904347,Outcall,Returns,Reverse Pickup Enquiry,,bc699f07-25ac-4d1c-96bf-fce885c50ce5,,09/08/2023 19:31,09/08/2023 19:35,09-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
29a17603-a945-4ef4-a670-9774eff8063a,Inbound,Returns,Service Centres Related,,e1076198-e6b7-4c84-8347-8a01ab0566bc,01/08/2023 19:22,09/08/2023 17:08,09/08/2023 17:09,09-Aug-23,GIDDERBAHA,Electronics,7499,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
924da938-e8d9-4fc7-8738-809e382bef38,Inbound,Returns,Fraudulent User,,c69ab60f-370d-41fd-bf35-1d9ed12aa0ed,,09/08/2023 10:55,09/08/2023 11:17,09-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
d7ef984d-1c28-47b9-aea8-194c3344f2bd,Inbound,Returns,Fraudulent User,Appoint Other speaking customer service also,ebb6a743-5b13-4ece-978f-06b32e7aab6b,,08/08/2023 14:35,08/08/2023 14:37,08-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,4
d5358f85-9e3c-4d9e-a048-8af1d24ac33e,Inbound,Returns,Reverse Pickup Enquiry,,a48dbbf3-4dc4-4474-bcc7-81f3abaa00cc,,09/08/2023 12:17,09/08/2023 12:18,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
62f5f45b-13bb-4d6d-8fa4-f35147cfc3f8,Inbound,Order Related,Invoice request,,9989a7de-1f15-487b-b0a1-bf6aa5708a8c,,09/08/2023 14:49,09/08/2023 14:52,09-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
440afdbb-4f6d-47b3-a07e-5e4766f0f40e,Inbound,Order Related,Delayed,,0f3be96c-8c56-47a3-a8be-b91500215b48,06/08/2023 02:10,09/08/2023 22:03,09/08/2023 22:05,09-Aug-23,CHENNAI,Electronics,1299,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
1523885c-b0b1-449c-8fe7-ff41a4b92b43,Inbound,Order Related,Seller Cancelled Order,,77f05f4b-9a27-4794-a391-5a69aeb3912a,,08/08/2023 12:00,08/08/2023 12:04,08-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
7733da18-81cb-41d1-959c-cc8f4bf8e5e8,Inbound,Returns,Return request,,0a1a054d-f938-4c93-a6d7-ea087939deeb,,08/08/2023 17:57,08/08/2023 18:05,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
73b29e01-dfda-4e74-b3fd-51d6fdf6e2a8,Outcall,Order Related,Invoice request,Awesome ,b70aeb89-7191-42b7-a5ea-f62f5e0f4313,,08/08/2023 21:08,08/08/2023 21:13,08-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
64c5eb91-50a6-4049-84e3-c3b2b91c95e2,Inbound,Order Related,Installation/demo,,808fc6a9-e7fb-4c0b-99a4-79d598251ace,,09/08/2023 12:49,09/08/2023 13:10,09-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
6b96ae60-952d-4556-98d3-f03d467ed0cf,Inbound,Order Related,Installation/demo,,d4e108b3-309a-4230-af8e-533ce02da6a3,,09/08/2023 17:54,09/08/2023 17:57,09-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
88801d1d-d4dd-4196-ad71-2065b43cee7e,Inbound,Refund Related,Refund Enquiry,,5094594e-5c20-472c-9c44-05bc1ddb37fa,01/08/2023 12:28,09/08/2023 11:08,09/08/2023 13:21,09-Aug-23,GREATER NOIDA,LifeStyle,599,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
f0840473-efeb-4f07-a3bd-9f04d805b4a5,Inbound,Returns,Return request,,d72d78c4-d033-40de-bab7-a17af09a34a1,,08/08/2023 11:52,09/08/2023 01:09,09-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
f846215d-6d57-4090-8563-38e569142e83,Inbound,Returns,Reverse Pickup Enquiry,,54bbe254-6e26-4ddf-8a3a-4a4109e8c31a,,09/08/2023 08:33,09/08/2023 14:36,09-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
d5612971-bd06-4b0d-b03d-a6178b9c8b36,Inbound,Returns,Exchange / Replacement,,eec98996-a39e-4267-afe4-67f55888900c,,09/08/2023 20:10,09/08/2023 20:12,09-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
332d1dea-5cec-43be-ac9d-ade76ae39656,Inbound,Returns,Reverse Pickup Enquiry,Executive was very supportive at the time of conversation.,4179a55a-f560-492f-9a83-35a6830ef05e,,08/08/2023 12:24,08/08/2023 12:25,08-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
d4bc4021-6440-4bb9-bde0-72f08409dfff,Inbound,Returns,Reverse Pickup Enquiry,,cfcd1c8a-63f9-43f5-b6cf-fe5d55370da7,,08/08/2023 17:03,08/08/2023 17:10,08-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,1
4104b78f-9cc4-460f-bd8e-0352fb0786de,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour Sweets Voice and Simple languageI'm happy ,5962c546-b648-4ef5-a136-7eb18fa91e38,,09/08/2023 23:57,09/08/2023 23:58,09-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
ffbb1732-9c23-4634-9210-dd27cee28263,Inbound,Order Related,Invoice request,Thanku ,1611a844-6e42-4ae5-8a4a-b3e3c6671f8d,,09/08/2023 15:22,09/08/2023 15:27,09-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
d281971a-b260-45ae-814e-36bb41e6ee6d,Outcall,Returns,Reverse Pickup Enquiry,Worst customer help I have seen in all the years,d4bd8896-8a2f-4830-8fa9-7e5973b8e445,18/07/2023 03:37,08/08/2023 12:47,08/08/2023 12:49,08-Aug-23,MAINPURI,LifeStyle,373,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e10740b2-5e5e-4468-9af7-bad455856bdd,Inbound,Order Related,Delayed,,abba9d66-4160-4de1-afa6-dd938f918f28,,08/08/2023 21:40,08/08/2023 21:51,08-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
defc7376-4ebd-4a3c-992e-4c95ad1d0130,Inbound,Returns,Reverse Pickup Enquiry,Nice response ,95d90a57-7181-42e8-bb9a-f36bf056cf4b,,09/08/2023 11:37,09/08/2023 11:42,09-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
57fa7936-4c6e-4d77-9442-a01478fd71f8,Inbound,Returns,Reverse Pickup Enquiry,I love   voice,d062cd12-875c-4858-9907-37405c9e004f,,08/08/2023 16:11,08/08/2023 16:12,08-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
df283884-8461-4595-9ba9-dce209f5dcde,Inbound,Order Related,Installation/demo,,93c05577-7795-4e87-adaa-e8983ba28b18,,09/08/2023 13:38,09/08/2023 13:42,09-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
19743b6a-47f6-47a4-9849-ef1e78649569,Inbound,Returns,Missing,,35ae4616-a86a-47f9-872d-e03654671d7e,,09/08/2023 18:23,09/08/2023 18:24,09-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
fb3288a7-52e7-45c2-a187-42a88bcc093f,Inbound,Cancellation,Not Needed,,9e8b3070-d85b-4a27-8469-1e7ac1cd3d45,01/08/2023 16:01,08/08/2023 11:10,08/08/2023 11:11,08-Aug-23,ALLAHABAD,Books & General merchandise,387,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
f3b528dc-8cb9-40a6-a41b-f14bf0ef66e2,Inbound,Returns,Fraudulent User,,28020a1b-d15d-412b-b180-0cf5af048e65,,08/08/2023 17:37,08/08/2023 17:40,08-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,4
f5a7fc02-f1ba-4259-a4d6-7109d909ad96,Outcall,Returns,Return request,,a7eef98a-efaa-4910-9353-5306991dba5f,,08/08/2023 18:37,08/08/2023 20:09,08-Aug-23,,,,527,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
629c60bb-57c4-4037-9aea-5b1b5c048104,Inbound,Returns,Exchange / Replacement,,da6a2c2c-42b8-4861-b526-b90fec4cbb9c,,08/08/2023 18:50,08/08/2023 18:51,08-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
c9e53cf0-aa16-4995-b10d-212a817479e9,Inbound,Shopzilla Related,General Enquiry,,3a138720-a39f-4f93-b048-641f49fe07f5,,09/08/2023 10:53,09/08/2023 13:03,09-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
8a156175-3b75-4bbf-ba57-7f18aaabd4f8,Inbound,Shopzilla Related,General Enquiry,,ab080e8f-5dee-4bbc-a281-422fe26795c5,,09/08/2023 17:08,09/08/2023 17:16,09-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,4
1446ff45-2e6b-4687-9784-dd9fa9001fcc,Inbound,Order Related,Delayed,Great conversation ,cb6feb89-624e-4607-a14f-ee7bcf3b0b03,,09/08/2023 17:53,09/08/2023 17:53,09-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
911bf114-08ea-4977-a7e3-d78c98ebb7e7,Inbound,Order Related,Delayed,,54881a64-7cf1-4c65-81ab-8c865d5e6faa,26/07/2023 00:05,08/08/2023 13:06,08/08/2023 17:55,08-Aug-23,AURANGABAD,Furniture,1668,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
7696c431-4b75-448a-9ff9-2220dfadbf5b,Inbound,Order Related,Installation/demo,,1f5fb746-8cd2-4731-8281-854655596536,,08/08/2023 10:37,08/08/2023 10:42,08-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
be2ff05c-500e-4f7e-9835-194e4a7a463d,Inbound,Returns,Return request,"support is good need to reduce rectification time, i would be more happy if my query solve as earliest and receive product before my son's birthday ",20f80864-a4c1-4584-9635-c45000352554,,08/08/2023 18:25,08/08/2023 18:32,08-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
fb7136d2-0a40-4c19-a88b-2ca790348c21,Inbound,Product Queries,Product Specific Information,,f64ce940-1529-4549-899b-e9c4ebc462df,,08/08/2023 16:41,08/08/2023 17:34,08-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
07a3ceb9-1e90-4caa-8fc0-48b287640470,Inbound,Order Related,Installation/demo,I am very happy ??,92dc2d73-22f7-4540-ae29-ee7e63cc37f3,,08/08/2023 19:44,08/08/2023 19:57,08-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
be28ddc9-da6a-42fd-a788-5a80b7427948,Inbound,Returns,Reverse Pickup Enquiry,,7c1efdc0-b6ea-4010-8196-365058c1fe79,,08/08/2023 22:03,08/08/2023 22:12,08-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
86141279-6d24-4455-8c5c-8638cd90b1ad,Inbound,Returns,Reverse Pickup Enquiry,,978cc94c-872b-486c-9c19-3f932ae54a3a,,09/08/2023 15:31,09/08/2023 22:06,09-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
7de81fdb-be2a-4aae-91c1-dad666b597ab,Inbound,Shopzilla Related,General Enquiry,Thanks You sir,ad28b1e5-c1f8-41cb-ae37-a0184abd5db4,,09/08/2023 21:42,09/08/2023 22:10,09-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,1
07014d6b-1afa-440d-9960-ebe663c105aa,Inbound,Returns,Service Centres Related,Good job ??,bee943cd-350e-4596-8701-93da8eba0e74,10/03/2023 16:54,08/08/2023 12:08,08/08/2023 12:18,08-Aug-23,NAINITAL,Home,1899,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
11b85b30-170e-44e2-9094-ce643dbe43d4,Inbound,Returns,Return request,,f1484ed8-02bb-41d7-8101-3219ac565e45,,08/08/2023 18:38,08/08/2023 18:52,08-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
017a543a-6d87-45fa-b0da-c4c783b99075,Outcall,Returns,Return request,,67444fb0-d51e-4a17-ba71-5d7be41c14d2,,09/08/2023 14:48,09/08/2023 21:39,09-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
b2c0621e-37af-4723-b246-d68f9736aa6e,Outcall,Returns,Reverse Pickup Enquiry,,a6bad7b1-eff2-4930-b5c3-9052b0cb5f1e,,09/08/2023 21:19,09/08/2023 21:19,09-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b380c793-0e30-42e3-a213-77d303da71eb,Inbound,Returns,Reverse Pickup Enquiry,,e1b729c1-6023-4727-b3dd-4f0767d54193,,09/08/2023 22:36,09/08/2023 23:23,09-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
12c98ac7-9b6e-476e-a1a5-2616aedb034b,Inbound,Returns,Fraudulent User,You should also be careful about our quirey ,bc3172f2-4303-4f94-a0b3-6ee83e248632,,09/08/2023 23:18,09/08/2023 23:24,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0664b9d2-217b-451c-aaa4-6bc2b1da4d0c,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla,6afaa5ec-bb1a-49e3-b84e-54b44f459c41,,08/08/2023 14:50,08/08/2023 15:01,08-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
5baad7d7-8b02-418e-927a-a0e7105b4392,Inbound,Order Related,Invoice request,,508e7a7e-d09a-4e9d-abb5-ef0bd49542ff,,09/08/2023 13:08,09/08/2023 14:12,09-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
2d06d6b2-734b-4a84-9971-cb2e36a7cc52,Inbound,Order Related,Order status enquiry,,371e6262-14f4-4898-b6e2-82cb12c55cc0,,09/08/2023 19:49,09/08/2023 23:05,09-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
5c46489a-0f3f-4183-a902-7677d212a600,Inbound,Returns,Fraudulent User,,bfc425a7-3240-4e06-bc31-836c26c2f68d,,09/08/2023 19:46,09/08/2023 19:50,09-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
aa77f566-2333-4751-a182-f9849845b830,Inbound,Order Related,Delayed,,ae566c4d-cb84-477f-92de-44c0f3367c68,01/08/2023 14:33,08/08/2023 08:39,08/08/2023 12:31,08-Aug-23,ERNAKULAM,Mobile,24999,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
815d3e1c-2c2e-4ab1-a779-ed260375295b,Outcall,Returns,Return request,,3fc2f962-ef1e-4c51-9862-43764cb69973,29/07/2023 14:54,09/08/2023 19:38,09/08/2023 19:41,09-Aug-23,DHANBAD,Electronics,999,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8a163156-b72f-4f51-b8b6-735a205b22c6,Inbound,Returns,Reverse Pickup Enquiry,Thanks for supporting ,99b765f5-1724-4ca7-8ee3-dfd3067079a3,28/07/2023 22:07,07/08/2023 17:16,08/08/2023 00:23,08-Aug-23,AHMEDABAD,Electronics,679,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2ae5235e-26c5-4793-9c52-c05dbf55acc1,Inbound,Refund Related,Refund Enquiry,,6614d0b8-8c4f-4cff-9a2e-cedf845f3a87,,08/08/2023 16:56,08/08/2023 16:58,08-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,3
6b75ac07-7676-4a77-9ead-d63c5447436b,Inbound,Returns,Fraudulent User,,68900e9d-7125-4d9d-8961-f6c0f772d778,,08/08/2023 20:42,08/08/2023 20:43,08-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
6bd51431-c1c3-43a7-9390-02f087ce1be1,Inbound,Returns,Reverse Pickup Enquiry,,54693f38-f2e9-4ff0-abd6-d1737801d39d,,09/08/2023 21:10,09/08/2023 21:46,09-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
9b71e89c-d055-4be7-a507-d79edef367e4,Inbound,Returns,Return request,,824a3f38-a7d0-4564-a2c7-e98a17c06482,,09/08/2023 00:54,09/08/2023 10:46,09-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
be411675-0c30-47c8-a320-9fc5cefb4d01,Inbound,Returns,Return request,Nice ,0ab9ba9d-99bf-42ac-88c3-6b978e08bae0,,09/08/2023 11:18,09/08/2023 11:34,09-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
6a1c0033-0e70-4a40-8f69-5d8059551c1f,Inbound,Returns,Missing,,bbea1ae7-1a1b-466a-ae9e-4668b3088d53,,09/08/2023 12:52,09/08/2023 12:55,09-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
2a7be7d4-c023-4a9f-84e3-ac0aa18ac635,Inbound,Order Related,Delayed,,5d603368-1306-4ffe-a68e-2cbf43aa09f2,,09/08/2023 13:13,09/08/2023 13:27,09-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,3
d8aa9df5-791f-481d-8090-4fe52e61b95e,Inbound,Returns,Return request,Thanks for support ,3e3657b8-5b05-4663-8137-f9d4aad6e981,,09/08/2023 16:36,09/08/2023 16:39,09-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
87029b1a-7fa3-4a64-9e76-05a79652bf61,Outcall,Returns,Reverse Pickup Enquiry,She is so polite and professional.,b6b236d8-e526-4992-b999-7226ad7e5dc7,15/07/2023 18:17,08/08/2023 16:09,08/08/2023 16:15,08-Aug-23,KOLKATA,LifeStyle,217,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8dbecc01-55b6-43c5-a491-585a163274e2,Outcall,Returns,Return request,,df72cfcc-7cb4-4444-9071-96d69367817c,02/08/2023 18:24,08/08/2023 00:10,08/08/2023 00:12,08-Aug-23,AHMEDABAD,Home,124,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
6cf7c179-352d-46f3-8912-04e1c9fca023,Inbound,Returns,Reverse Pickup Enquiry,Good ,6c4e5218-9078-4dac-81ef-ce4d614f4fd7,,09/08/2023 08:58,09/08/2023 11:03,09-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,5
64d7e00a-92d5-4481-855f-f68ccf4c31ae,Inbound,Returns,Reverse Pickup Enquiry,,433e2e07-021e-4459-8968-f320c28d9e2e,,09/08/2023 13:42,09/08/2023 13:44,09-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
ac457203-3238-4919-8aa8-a7c78299e348,Inbound,Returns,Fraudulent User,Thanks for supporting me please I want urgent product ,cd4aa555-4e9e-4160-b1f2-8cde4181abcb,,09/08/2023 19:56,09/08/2023 19:59,09-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
1eaf107f-c308-4add-a68a-5401530e4492,Inbound,Order Related,Delayed,,514566b1-eb5a-454e-9ff7-c1ee5dd179cf,26/07/2023 12:21,09/08/2023 11:15,09/08/2023 22:03,09-Aug-23,ITANAGAR,LifeStyle,289,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
7f1b3ced-9fd0-4e22-883c-2c8094f7e2cd,Inbound,Order Related,Delayed,,9bf4b078-6427-4254-a605-44837acf571b,02/08/2023 21:52,07/08/2023 20:25,08/08/2023 13:10,08-Aug-23,VASCO,Home,249,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
894a097c-9450-43a1-af06-938ae99a3629,Inbound,Returns,Technician Visit,Shopzilla is useless,7b798d40-aedf-435c-a69a-22f3e602003f,,08/08/2023 12:47,08/08/2023 13:12,08-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
ab976b73-a8f3-427a-8c84-d3ea5a65279c,Inbound,Returns,Return request,,4c3a80b4-c379-46e3-919e-4975b1c54f8e,,09/08/2023 12:19,09/08/2023 12:22,09-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
f9a39aba-aeb2-4e62-a297-3001207eb144,Inbound,Order Related,Installation/demo,,e2d402c1-d565-4af0-b540-9af3611133e2,,09/08/2023 17:42,09/08/2023 17:44,09-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
9018b446-f696-48d6-88b7-955f2a6ffdfc,Inbound,Feedback,UnProfessional Behaviour,Resolve issue on time,18bbe9b2-90bd-46cc-a7ea-8b731da9e543,28/07/2023 05:10,08/08/2023 04:08,08/08/2023 04:13,08-Aug-23,CHENNAI,LifeStyle,379,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
b9db2e29-bf8f-4418-b534-ecc4b62abd5d,Inbound,Order Related,Delayed,,724100b5-f4ab-4265-9c0d-aa86c1bbea3d,06/08/2023 14:07,07/08/2023 21:45,08/08/2023 17:42,08-Aug-23,BELLARY,Electronics,988,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
22be7162-0d33-4937-92c5-d76e6ace97e8,Inbound,Returns,Fraudulent User,,c3d14478-50be-49c4-85d1-595c8dd6d88e,04/08/2023 15:03,08/08/2023 08:45,08/08/2023 09:30,08-Aug-23,SULTANPUR,Home Appliences,1649,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0630a873-7c73-4494-bb88-2a3e2a7e9295,Inbound,Order Related,Delayed,I want my refund ,f6e3d578-6b0d-4b1f-a1d2-0239df865771,,08/08/2023 11:59,08/08/2023 17:36,08-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
0cc152bb-4667-4ad3-a4fa-d78a8aae9a04,Inbound,Product Queries,Product Specific Information,,de66b4b6-af29-4d9c-86a3-7e9d99499cab,,09/08/2023 23:12,09/08/2023 23:14,09-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
a1c362b7-3e34-495c-9ae0-592ef26628fa,Email,Returns,Reverse Pickup Enquiry,Very good service but my issue not solved yet 7 days wait or which time will wait ,4347e291-31f4-435c-9f4b-b9dbd8b2910d,30/07/2023 00:04,08/08/2023 00:02,08/08/2023 00:03,08-Aug-23,CUTTACK,Home,6137,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
94684840-89ba-422d-b2e4-a711ff36dac8,Email,Order Related,Delayed,,2e27a865-b5c7-43fa-8ff1-40d151c1b445,03/08/2023 20:28,08/08/2023 15:53,08/08/2023 15:56,08-Aug-23,SURAT,Mobile,8499,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
100159ac-af59-4a29-a33f-a07294252bdd,Inbound,Returns,Reverse Pickup Enquiry,Good ,c9288f2d-a44f-4f06-a43c-86557262f519,,08/08/2023 15:29,08/08/2023 15:32,08-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
c64d5b41-df10-4cdd-9ac5-461dfdd7aa3d,Inbound,Refund Related,Refund Enquiry,,f827fc2e-50b1-48cf-8a9d-77ceec884374,,09/08/2023 13:31,09/08/2023 13:51,09-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,1
f1e7188c-c8c3-4168-9d37-4ed0046fce9b,Inbound,Returns,Reverse Pickup Enquiry,,3cbc6229-5dee-4402-bdcc-00af6e476610,,09/08/2023 18:13,09/08/2023 18:17,09-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
af556217-1eaa-4aab-a31f-1caa0314af6b,Email,Returns,Reverse Pickup Enquiry,Company number of Redmi not sent through mail Or message. ,f9680e0f-7851-4ae6-b3ec-d0c794e114eb,04/08/2023 11:58,08/08/2023 10:12,08/08/2023 10:59,08-Aug-23,KANPUR,Mobile,9999,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,1
5e622f4b-1679-4ba3-96e2-a5d236bfe5e2,Inbound,Product Queries,Product Specific Information,,51d7bbfc-71b3-48cc-8b01-35d91a42605f,,08/08/2023 06:43,09/08/2023 04:08,09-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,4
d8a6e610-01b9-4427-b73a-201f5594aaea,Inbound,Returns,Reverse Pickup Enquiry,Delivery partners are cancelling pick ups and deliveries on their own.. more transparent mechanism is needed. Thank you,48cabb58-507e-4d9c-b61a-302378ea5599,,08/08/2023 14:26,08/08/2023 14:28,08-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4e63d6f5-3130-4350-8f6c-ef718a7cffd2,Inbound,Order Related,Customer Requested Modifications,,3f52c3be-ff1a-4082-b7d2-f86e69e1ef80,,08/08/2023 19:00,08/08/2023 22:48,08-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
424491bf-9974-4615-af8d-7382c4ee3e83,Inbound,Shopzilla Related,General Enquiry,,15d47a45-4fa0-4c1c-be89-0ec880a79783,,09/08/2023 13:03,09/08/2023 13:04,09-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
f2f6d50a-f0a0-4312-9afd-01d990fe679a,Inbound,Order Related,Delayed,,8b00e440-b6b1-4301-a234-f028fad2e5fc,,09/08/2023 20:57,09/08/2023 21:19,09-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
f4e8feda-9385-4dfa-a572-81548e633b8b,Inbound,Order Related,Order status enquiry,Thanks mam good behaviour ,db2f227b-696d-4aba-87b2-d119bde250f3,,09/08/2023 18:16,09/08/2023 18:18,09-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
1e1b1fd8-70d4-43b1-b546-c313033b8ed3,Inbound,Returns,Fraudulent User,,086e7a57-b1b5-405b-87ec-60ba7f2765e1,,09/08/2023 21:19,09/08/2023 21:29,09-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
0e418ca9-3c45-4d86-9eb2-dfc377313842,Inbound,Returns,Reverse Pickup Enquiry,,be9cfa1d-710d-48f8-a718-bcd5b4327070,,09/08/2023 22:08,09/08/2023 22:09,09-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
612a7c20-7a19-4597-9c9f-cbfb80f82493,Inbound,Order Related,Installation/demo,,8d2a8709-035c-411b-a86d-c04e30b0e398,,08/08/2023 10:42,08/08/2023 10:59,08-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
39350895-96f9-46b9-ab34-3c8e372baf17,Inbound,Returns,Reverse Pickup Enquiry,,bbdfc362-ddce-4169-819e-6fe41c29ecc3,,09/08/2023 13:30,09/08/2023 13:32,09-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
243796a6-bc36-49f6-9dcb-7a0153d40709,Inbound,Order Related,Delayed,,343c9e33-1ade-443d-8ded-2912c01b8de2,31/07/2023 12:55,08/08/2023 08:44,08/08/2023 08:53,08-Aug-23,BHILWARA,Electronics,1299,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
9cee63a4-dd0b-4b98-98a4-b2c91d5c7a60,Inbound,Returns,Return request,,57dca18c-4935-4a45-8c4f-b26cca9d6132,,08/08/2023 13:52,08/08/2023 13:54,08-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,1
c7ab3f4b-4131-4a60-a878-8d0ed1341eac,Inbound,Returns,Reverse Pickup Enquiry,Plz rectify my issue fatser,2fef0fb3-f047-45d3-b45b-f7da543428f5,,08/08/2023 18:09,08/08/2023 18:12,08-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
1e2526a5-a123-46a2-ba4d-43830612d6bd,Inbound,Cancellation,Not Needed,,5365780e-872c-4c05-840a-060ef92fd2b8,,08/08/2023 20:05,08/08/2023 22:45,08-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
8006cbd3-4f9a-4a21-be1c-1e8ebe7f114c,Inbound,Feedback,UnProfessional Behaviour,,79ae879d-710a-431d-b6b8-779501be07fb,,08/08/2023 22:48,08/08/2023 22:49,08-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f6b29ff1-a68b-4b23-bb34-5736a6a83b53,Inbound,Returns,Exchange / Replacement,,77eb4659-f24b-49de-8809-919e4ba21ef6,,09/08/2023 08:20,09/08/2023 10:52,09-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
66005a7c-b2f8-4521-a3f7-ec23ae66944c,Inbound,Returns,Reverse Pickup Enquiry,Nice ,3a811287-bd29-41e9-bb9f-0cef24d03985,29/07/2023 13:19,05/08/2023 08:41,08/08/2023 06:29,08-Aug-23,JHUJHUNU,Books & General merchandise,216,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
d8d5fcf6-6226-4859-981d-b3aeff4586db,Inbound,Returns,Return request,Good,21e0a92e-aa88-4d4f-8656-ff74f23c2110,02/08/2023 06:40,08/08/2023 07:08,08/08/2023 07:10,08-Aug-23,AMBEDKAR NAGAR,Electronics,1199,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
8c9030c1-fcb7-46b5-a850-8cb5a577c44c,Inbound,Feedback,UnProfessional Behaviour,Thank you,5a007ac9-aa4d-4f6c-87b5-7da048a512d5,,08/08/2023 21:43,08/08/2023 21:46,08-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
3fd85c80-5924-4963-a555-a7b584325b78,Inbound,Returns,Fraudulent User,Very good ,819c5176-c29e-4fc3-ab51-d773fdef4efd,25/07/2023 07:56,08/08/2023 09:31,08/08/2023 09:46,08-Aug-23,RAJAKHERA,Electronics,999,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
c546e175-a6cd-4835-9d63-978a167a473f,Inbound,Order Related,Delayed,,9554899d-9322-4a03-b2f2-15a19730567c,01/08/2023 14:43,08/08/2023 12:36,08/08/2023 12:49,08-Aug-23,PATNA,Books & General merchandise,338,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,3
8492de89-18eb-4b2b-bb01-051951f51b57,Inbound,Returns,Reverse Pickup Enquiry,,2e94b22e-490d-4a20-a55c-9028391238bc,,08/08/2023 10:33,08/08/2023 10:40,08-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
d113250a-1df4-4139-8f5d-a3afa4ce39ee,Inbound,Returns,Missing,Best contact ,b60ab4d7-400a-4cb6-94d4-1fcb8eac30b7,,09/08/2023 18:30,09/08/2023 18:30,09-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
3f135cff-fb9e-4dd7-80b0-26a26829499c,Inbound,Returns,Reverse Pickup Enquiry,,2548f32d-3d1d-47b2-be57-f97292c6fd4e,,09/08/2023 10:14,09/08/2023 11:36,09-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
fd28df96-3d57-4261-b9fe-f059861895b3,Inbound,Returns,Reverse Pickup Enquiry,,056af950-aa15-477a-b34f-e82d161745aa,,09/08/2023 10:48,09/08/2023 12:29,09-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
762a465a-a1c4-4d37-84db-2a4e735465c1,Inbound,Payments related,Online Payment Issues,Please solve the issue as soon as possible ,60c5ae6c-1465-4b9a-90ea-eaf5e899a970,,09/08/2023 22:17,09/08/2023 22:19,09-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61c7095c-d18d-4109-b654-c025cbbcc71c,Outcall,Shopzilla Related,General Enquiry,Executive answered my questions patiently and very clearly,55aae319-1ed3-44e0-a42b-6535ebb02ffe,,08/08/2023 00:56,08/08/2023 00:59,08-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
f8b4f642-5263-4f9f-a64f-c2bc32af7cbd,Email,Returns,Service Centres Related,,3859bf3a-0e6d-4234-931d-6d971ea38b70,,08/08/2023 15:44,08/08/2023 18:31,08-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
294db0b1-5f69-48cf-8b28-6b877ad60e00,Inbound,Returns,Reverse Pickup Enquiry,,72dc08be-bbd0-4cc6-975b-d85248ed3f40,,08/08/2023 22:30,08/08/2023 22:44,08-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
d9cbfa16-159d-41cb-a58d-56e8bd9f66ad,Inbound,Returns,Wrong,,f105e80c-ed39-42b0-99fe-43fa43aae500,,08/08/2023 13:01,08/08/2023 13:04,08-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
de360c25-4c7e-41ad-8cfa-79340cc58608,Inbound,Returns,Return request,,e73986c7-64b2-4f5e-9f3f-c5647a674b47,,08/08/2023 13:57,08/08/2023 14:05,08-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
7ff97cff-d69e-4dc2-a7ba-5bfe82cf814b,Inbound,Cancellation,Not Needed,Good ,edf52ac0-e7c4-4197-9f10-70216c4b43c9,,08/08/2023 15:12,08/08/2023 16:49,08-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
20513158-a104-445a-8ee7-be2016e996ee,Inbound,Feedback,UnProfessional Behaviour,,47ea566c-7c4b-403a-99e9-714626cce8e2,,08/08/2023 21:38,08/08/2023 21:39,08-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
46758224-0c48-4983-a6b0-96c363306a43,Inbound,Refund Related,Refund Enquiry,"May I know from which bank I have done payment BCS I have not done through Paytm , somebody check and revert me back ",378f4872-b2f4-487c-9c94-53494f126d2d,19/07/2023 21:59,09/08/2023 17:06,09/08/2023 17:16,09-Aug-23,SULTHAN BATHERY,LifeStyle,899,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
7c262c19-3b95-405d-893e-0f4043fdcfc7,Inbound,Returns,Reverse Pickup Enquiry,Good coustmer support filf ,c7c2893a-2e88-4d90-ae1e-27983d4d10d0,,08/08/2023 09:14,08/08/2023 09:14,08-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
fc2ee7fd-9ab0-4654-a45a-6d0cf2c42c12,Inbound,Order Related,Invoice request,Customer executive was extremely patient and resolved the asked concern in a very polite manner ,15756c5f-c672-4b29-a2ad-8d4cffd9abb9,,08/08/2023 21:58,08/08/2023 22:07,08-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
b1f12cb5-efa2-43cd-87b9-ff5438c473a6,Outcall,Order Related,Order status enquiry,,c4e9fe07-71ac-4404-9d97-4f9886fabfed,,09/08/2023 19:01,09/08/2023 19:11,09-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f84028bb-e062-4968-9e98-ed590806ce8c,Inbound,Shopzilla Related,General Enquiry,Nice ,b08f0f7f-d1ed-4d9a-a9d5-7f3a07fa8325,,09/08/2023 12:38,09/08/2023 12:52,09-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
6c1044bc-4205-4294-a1ab-9d16a5e02c84,Outcall,Order Related,Order status enquiry,,b7916a52-41d8-4fc1-bcfc-586706c5d780,,09/08/2023 19:22,09/08/2023 19:23,09-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
12d19f4a-0198-4282-b291-df52e2e37c6a,Inbound,Order Related,Installation/demo,,0c161b32-a95b-4576-b9a9-b7f50e9573d9,,08/08/2023 09:46,08/08/2023 09:56,08-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
3a8e411c-def7-4df6-b64f-1f63cc58bd73,Inbound,Product Queries,Product Specific Information,,b7a822b4-7dfc-4f25-bb63-1cea96226225,,08/08/2023 22:05,08/08/2023 23:20,08-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3dac8170-0910-4dee-a5af-5541e41e6372,Inbound,Order Related,Order status enquiry,,12c178c7-ae60-4528-9038-33e0fd15f8af,,09/08/2023 08:16,09/08/2023 11:02,09-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
643592f4-594a-448b-8b5a-c824663969bf,Inbound,Returns,Fraudulent User,,7b47e29f-6738-447e-bd3c-ce814d8f19b7,,09/08/2023 16:04,09/08/2023 16:04,09-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
0fb54e70-0ed4-49e7-901a-916255206ef3,Inbound,Returns,Reverse Pickup Enquiry,,5def95c7-6f68-4af2-ab2d-6f80e9b3e747,04/08/2023 00:12,07/08/2023 17:50,08/08/2023 13:31,08-Aug-23,JAIPUR,LifeStyle,379,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
1445b157-cd66-4f80-906b-421d26dc77bc,Inbound,Shopzilla Related,Signup Issues,Okay,2a71e387-36fa-4fab-8331-59b9bd9c293e,,08/08/2023 11:53,08/08/2023 19:10,08-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
6d296b48-a0f1-407f-8d29-2ee7a7eb9feb,Outcall,Payments related,Payment related Queries,,a44dbd6d-3ab0-44a7-b120-1faaeb2da3db,,08/08/2023 13:36,08/08/2023 13:38,08-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
fa26f6f6-4115-4d82-9702-1e70b5a31eb3,Inbound,Returns,Reverse Pickup Enquiry,,8ff079e2-1768-41e3-acd8-104b43d704ee,,08/08/2023 14:25,08/08/2023 15:37,08-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
6b1d3723-c3a8-4725-b504-b8f7b35613a3,Inbound,Returns,Return request,,4baa7237-d957-4988-a06c-671a01cb3893,,09/08/2023 15:11,09/08/2023 15:19,09-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
a2d1fe36-bc7d-467f-a19e-b8a8a912d28e,Inbound,Returns,Fraudulent User,Please once check before deliveryWe request you to secure packaging while on deliveryWe always trust Shopzilla ,aedddbc9-49d6-4236-8012-954c0914865e,,09/08/2023 21:28,09/08/2023 21:31,09-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
acd10980-483c-4ae0-b5ba-2b5c54020060,Inbound,Returns,Reverse Pickup Enquiry,Customer care person is good manners but my problem is not resolved please help,7af42089-0988-4723-a2d9-57e764f34b05,13/04/2023 17:47,09/08/2023 13:19,09/08/2023 13:23,09-Aug-23,NEW DELHI,Electronics,4499,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
96e19cd7-719a-40ac-a27f-e7b4eace6071,Inbound,Returns,Exchange / Replacement,,d6255f1c-2617-4ace-a20d-d4adac1689e1,26/07/2023 23:12,08/08/2023 09:30,08/08/2023 09:46,08-Aug-23,MANGALDOI,Mobile,14999,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
884f7e73-f457-4754-a0b8-95113533a543,Outcall,Product Queries,Product Specific Information,,48695c9a-6886-47d0-a983-a57a13febc90,,08/08/2023 10:33,08/08/2023 10:35,08-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
eea47a72-7d35-4bb0-8f61-21b549f68deb,Inbound,Returns,Wrong,Thank you soch much love you,5551b590-df76-43f2-a6ec-7de73a887ce8,,08/08/2023 10:47,08/08/2023 10:56,08-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
eb5dd606-9380-4e8a-9725-9c13293a85cc,Inbound,Order Related,Order status enquiry,,8c333c40-849a-4c6b-a8c3-a32a738cad1d,,09/08/2023 07:51,09/08/2023 10:57,09-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,3
166d3b8c-220b-4c91-8065-65922456eb43,Inbound,Order Related,Installation/demo,,13bbe717-d463-49db-95e1-892f967c6b0e,,09/08/2023 22:46,09/08/2023 22:53,09-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
6fb3d33a-7066-4f12-b6c2-3c7ffe1d485b,Inbound,Shopzilla Related,Signup Issues,,d8a98ef4-e4fd-45a6-9178-2162bf7f48ae,,09/08/2023 22:21,09/08/2023 22:21,09-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
112e0f09-8ce2-4ad1-9a7e-92c057747c46,Inbound,Returns,Reverse Pickup Enquiry,,81b25026-c28c-44d7-a7b4-47bc5367fad6,,08/08/2023 13:35,08/08/2023 13:37,08-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
41fcda82-23f9-4ebc-8050-dcc194e090aa,Inbound,Payments related,Payment related Queries,,535e1bf4-0583-49c3-b70d-5a1e4091a57f,,08/08/2023 20:15,08/08/2023 20:16,08-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,4
3d3c71d8-4d8f-4e6c-83ed-ad316adbe4e7,Inbound,Returns,Fraudulent User,,f9282c08-d3ce-4298-81bb-9cbd046de33d,,09/08/2023 13:08,09/08/2023 13:26,09-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4b898cbf-9e4d-418c-9f8c-8a96258f98f1,Inbound,Refund Related,Refund Enquiry,Some times damaged Products are receiving.,888cbc54-d328-45a4-8808-30257f4e0cf7,13/07/2023 21:26,07/08/2023 06:41,08/08/2023 08:26,08-Aug-23,HYDERABAD,LifeStyle,300,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
f688ab3c-3b3c-4bb2-adee-5495b94d9f04,Inbound,Refund Related,Refund Enquiry,,a88c7ab0-511f-498b-b2e2-84ab083d6d61,04/08/2023 01:21,09/08/2023 18:51,09/08/2023 18:53,09-Aug-23,SHIMLA,Books & General merchandise,399,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
2472912d-1def-41aa-8094-7a8342fa4d1e,Inbound,Order Related,Delayed,,f4beaf03-1de0-4436-a08d-35218cb33757,,08/08/2023 08:05,08/08/2023 08:10,08-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
34941995-1ef3-4a8e-8947-bbd212195705,Inbound,Returns,Return request,,9cc56381-9fd2-494a-ac4e-2670cadd898b,,09/08/2023 13:56,09/08/2023 19:46,09-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
7432a159-221d-471a-ba20-87aa4416636e,Inbound,Refund Related,Refund Related Issues,"Without the issue getting resolved, it shows resolved in the app.whenever the call is connected to a next level officer, every time the call gets cancelled and no call was got",ccd22c0a-bc7e-420b-b8af-4e14cada81a9,,09/08/2023 18:44,09/08/2023 19:02,09-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
5adce943-1b03-47be-8953-4078304799de,Outcall,Returns,Return request,Keep it up,a932b815-e95a-40cf-8372-698ee1c701fe,,09/08/2023 19:03,09/08/2023 19:05,09-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
01617be4-b51a-48f7-8d68-411424933f6a,Inbound,Feedback,UnProfessional Behaviour,,ecd98195-95ac-4708-a4a4-4065ffd1212d,26/07/2023 22:41,08/08/2023 16:48,08/08/2023 16:55,08-Aug-23,CUTTACK,LifeStyle,395,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
ad237254-d158-4d1a-98e8-3e4b5cb9559e,Inbound,Returns,Missing,,670ab586-c48f-43e5-83de-1fe144b98155,,08/08/2023 17:56,09/08/2023 06:33,09-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
edb3b801-5620-4623-9a8e-f4e65665af71,Inbound,Returns,Reverse Pickup Enquiry,,50d52024-6fc4-4c92-ad69-c405e55cae9d,,08/08/2023 18:04,08/08/2023 18:09,08-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,4
e8e55219-2aa3-446b-bdd9-49d1323ff8d1,Inbound,Returns,Reverse Pickup Enquiry,V .... Good sir ,748c0799-8400-4434-9c76-4630805f5af6,28/07/2023 09:06,06/08/2023 09:14,08/08/2023 12:06,08-Aug-23,SRINAGAR,Electronics,2799,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d618d763-6955-41fa-9321-36619059b2e8,Inbound,Returns,Missing,,5b7d8882-bbed-40b6-9977-55008bf166f0,28/07/2023 13:33,07/08/2023 14:17,09/08/2023 12:20,09-Aug-23,GREATER NOIDA,Electronics,999,,Steve Washington,Emma Park,John Smith,>90,Morning,5
2cc6be3b-5ebe-41a0-9091-758d03503a5f,Inbound,Returns,Fraudulent User,,02b48ff1-dd2a-4418-8d38-636b0ce4541f,,08/08/2023 13:38,08/08/2023 13:39,08-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3df0bf07-c236-46ac-868a-d6e7e1577411,Outcall,Order Related,Installation/demo,,279a6404-90c8-4205-84fa-fab065c36385,,08/08/2023 16:18,08/08/2023 16:35,08-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
04cb541f-944b-4a68-8895-0bee4396d8e9,Inbound,Returns,Return request,"Politely Handle things, Sincere, supportive man.... thanksRegards,Advocate Akrashat vermaHigh court, Lucknow ",b29a3a94-07ec-4eaf-898e-533638fc1d3d,,08/08/2023 16:37,08/08/2023 16:38,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d7153664-0121-4168-94b1-93f04f97a677,Outcall,Feedback,UnProfessional Behaviour,Returning product is difficult ,7eb1994d-fb80-4f89-9635-419c8823ad63,,09/08/2023 08:53,09/08/2023 11:25,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
479e40ef-184f-4a25-891a-24cd79a039fc,Inbound,Cancellation,Not Needed,,f6f17ed3-424a-4c21-9dc4-8f0191f4f6bd,,09/08/2023 17:34,09/08/2023 18:04,09-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1ca31b6a-e0f4-45cd-9668-7ff3e5e0b371,Inbound,Refund Related,Refund Enquiry,Good ,d6c0dc45-8ccd-44ee-980b-dd2b2be41e14,,09/08/2023 14:42,09/08/2023 14:46,09-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
44de4140-806f-4d7f-857c-62ec5aef7de1,Inbound,Refund Related,Refund Enquiry,,f5b18706-c59c-4721-8b5a-147ee71209cb,,09/08/2023 14:56,09/08/2023 15:03,09-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
32f2ca53-bcc6-4271-b9f5-aeb3b79831cc,Inbound,Returns,Service Centres Related,,49b6017d-6291-4c4d-94c1-293938d40d80,29/05/2023 21:19,08/08/2023 18:43,09/08/2023 12:18,09-Aug-23,HAZIPUR,Home Appliences,26499,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,1
546fcad6-d93c-4358-984b-2a4bc4408bdc,Inbound,Returns,Reverse Pickup Enquiry,,0b39393b-2bd2-4be8-b5d8-974a576c0585,,08/08/2023 18:18,08/08/2023 18:43,08-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
0dfb3dd7-0717-4fde-8ae5-038049617045,Inbound,Payments related,Online Payment Issues,,5a4c33af-b855-4a91-81d4-2b1aa06737fa,,09/08/2023 16:50,09/08/2023 18:28,09-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
f30663b6-28b2-4fd4-a2e8-c3d22252290f,Inbound,Returns,Reverse Pickup Enquiry,,ae9a829b-f05a-4fbb-b23c-9cfd24a647c8,,09/08/2023 18:49,09/08/2023 18:55,09-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
b1306ef2-56ab-46d5-abc5-aa9dbc32f5de,Inbound,Returns,Reverse Pickup Enquiry,,faadf6fc-bb87-45ce-91bc-95be88268720,,08/08/2023 10:51,08/08/2023 10:58,08-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
97ae11c3-947a-46f8-8b54-769b2ab00a49,Inbound,Refund Related,Refund Enquiry,,4f565c2d-5a3f-467e-857c-793c3d272625,,08/08/2023 11:41,08/08/2023 11:55,08-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c2bba159-4aa5-42d4-bc56-684f21ed340e,Email,Refund Related,Refund Enquiry,Ok,fdaf54e7-a5ba-4991-bd1c-66e025d62f94,,09/08/2023 19:51,09/08/2023 19:53,09-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
e573e158-d2fe-47d2-ae7f-309fad8e0b08,Inbound,Order Related,Order status enquiry,,0fb997d3-bc4b-403b-bb40-00bdd3ba8958,,09/08/2023 12:09,09/08/2023 12:47,09-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fc134bd5-071a-49fa-9aa8-f6e65b11631c,Inbound,Returns,Reverse Pickup Enquiry,,929b0186-a1dc-420b-87f9-eade03cf1828,,09/08/2023 22:16,09/08/2023 22:17,09-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
91a95ff9-5f50-4650-8962-b4838e1bdf38,Inbound,Returns,Reverse Pickup Enquiry,Service of Shopzilla is getting worse day by day,a83c9228-6dd8-487c-b55b-a708eef5215a,,08/08/2023 13:05,08/08/2023 21:13,08-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
c998467f-1d9e-4269-987e-580fcee4a02d,Inbound,Returns,Reverse Pickup Enquiry,,01661215-f898-4612-8474-11c4ea4e28d6,,09/08/2023 12:39,09/08/2023 12:42,09-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
d3dc8d1d-7bc4-4eed-9a84-15e22a1d74d2,Inbound,Cancellation,Not Needed,,a5dea528-7a2f-4a6d-b081-0106aff9731d,,09/08/2023 20:45,09/08/2023 20:51,09-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
dbbc7317-6448-45c7-acf4-096d312e97fb,Inbound,Returns,Missing,,f87bf402-a1e8-4127-92a6-647af26183a7,,08/08/2023 16:09,08/08/2023 16:17,08-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
b3890a15-107a-4ca0-97ef-933738f50adf,Inbound,Returns,Reverse Pickup Enquiry,Good ,4defe691-dde8-4c5e-95d5-09b83932ea57,,08/08/2023 21:32,08/08/2023 21:34,08-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
4ee6da7e-9662-41a6-ad15-a5abd567320e,Inbound,Product Queries,Product Specific Information,,826d26de-7019-4d8a-8bdd-e4b66cb7ec05,,09/08/2023 15:39,09/08/2023 15:45,09-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
d48032bd-1744-4c49-a91c-3721b69788e7,Inbound,Returns,Exchange / Replacement,,8feb1c75-6b6f-4539-8de6-34363d34a652,29/07/2023 13:59,07/08/2023 13:22,08/08/2023 16:35,08-Aug-23,GURGAON,Mobile,16999,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
29e354ab-9f72-4f01-81d5-b94bebaecf25,Inbound,Returns,Return request,,d02951b7-ed2e-43a3-91ea-30c141a24fc5,,08/08/2023 08:55,08/08/2023 08:56,08-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
7139b149-b4a2-4e73-812f-d04d9aced771,Inbound,Refund Related,Refund Related Issues,,e0841776-a655-4444-957b-2623c6fa2b4c,,08/08/2023 10:57,08/08/2023 21:56,08-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,3
ece699c8-e7c9-4127-b59a-023302d39d27,Outcall,Returns,Wrong,,0e5a205e-faf8-4391-ad22-f3bb3f35925a,,08/08/2023 19:41,08/08/2023 19:48,08-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
18f86fca-1119-4c95-a234-545fd486081c,Inbound,Order Related,Invoice request,,c9f09e60-cad5-4687-9b86-74c6c62d9d9d,14/06/2023 10:44,09/08/2023 16:16,09/08/2023 16:38,09-Aug-23,SURAT,Electronics,1499,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,3
e0027bcd-05c6-4da0-a779-65da193e2cf2,Inbound,Order Related,Invoice request,,3762a288-3aa6-4dbd-b566-c432dfe5c5fb,01/08/2023 20:57,08/08/2023 00:46,08/08/2023 11:10,08-Aug-23,NEW DELHI,Electronics,999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
be73ee02-b5d6-457c-b05f-34d10bb8db42,Inbound,Returns,Reverse Pickup Enquiry,,1b2ec704-3791-496d-818f-a8e275b3973c,,08/08/2023 18:03,08/08/2023 18:05,08-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
b6e1ef2f-22c3-45f5-90fd-7a9bc2bcb230,Inbound,Returns,Product related Issues,,bbb71d5d-3469-4b74-be04-bd20000a267c,,09/08/2023 21:59,09/08/2023 22:01,09-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
b14feab2-cfec-4d77-8b2f-a41478b45e2f,Inbound,Returns,Reverse Pickup Enquiry,Well behaved ,cca32a34-30a5-4f11-8954-f18aa9c04a31,,09/08/2023 23:45,09/08/2023 23:48,09-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
744f1409-6ae9-43c0-ba64-689be79776fc,Inbound,Order Related,Delayed,,e5d534ab-302a-4169-a844-a0b0f674ab81,31/07/2023 18:02,09/08/2023 12:35,09/08/2023 12:43,09-Aug-23,,Home,307,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
bda98822-bde7-433c-b252-87b43fe674c4,Inbound,Order Related,Delayed,,47d86fa8-b610-4c68-b930-2ca960526055,02/08/2023 20:47,09/08/2023 21:14,09/08/2023 21:15,09-Aug-23,THANE,Books & General merchandise,1599,,David Reed,Madison Kim,John Smith,>90,Morning,4
8b6a234c-5bfe-4984-a7aa-31a54096cd61,Inbound,Product Queries,Product Specific Information,,075fba98-6162-4f94-a902-00c3ea68d9e8,,08/08/2023 11:57,08/08/2023 11:59,08-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
383c584a-79ac-4b3e-95ed-f5cca409807b,Inbound,Order Related,Order status enquiry,,40b5cc59-63a0-4e1a-bb6b-aea425c02fbf,,08/08/2023 13:25,08/08/2023 13:27,08-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
896d7fdc-e84d-44bb-b558-42b1e1b42454,Inbound,Returns,Technician Visit,Provide more option rather then otp option in mobile only ,5beb65fd-a594-4132-88d1-6d7484928231,,08/08/2023 15:55,08/08/2023 15:56,08-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
1706b75b-9aa0-4a35-8a6d-f3dbadf4cf75,Inbound,Returns,Fraudulent User,,3e35d810-8564-4c07-8aec-ba16b6979d82,,08/08/2023 20:23,09/08/2023 16:29,09-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
7c6140cf-0d2d-43ee-976d-fffa80fe387b,Inbound,Product Queries,Product Specific Information,,4f6f9811-2c91-48f0-a2ff-10b6af8ba9f6,,08/08/2023 20:25,08/08/2023 20:51,08-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
74580adf-4318-43c4-a3d7-fa4a4ef851e0,Inbound,Returns,Reverse Pickup Enquiry,  support is west I am happy,0e315451-fbce-4197-894e-b1b1e2840a15,,08/08/2023 09:52,08/08/2023 09:53,08-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
fa373ed2-c757-4589-bc3f-dcf6e38d808c,Inbound,Returns,Return request,,3c68e964-8fbc-48cb-a525-98ee07e3d8f5,,09/08/2023 13:20,09/08/2023 13:23,09-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
aa5bc68c-132a-4bf3-922c-1fafb997c29e,Inbound,Order Related,Installation/demo,,00a95f96-15f1-4a9b-b666-236a854dfafa,,09/08/2023 13:29,09/08/2023 13:32,09-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
c5dd178f-238e-4a5c-95c7-329129f92ec4,Inbound,Returns,Reverse Pickup Enquiry,Problem has not been solved ,c5ea23c3-2a65-49c3-937b-bb012c28744e,,09/08/2023 19:22,09/08/2023 20:10,09-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,3
1ada7ce7-e413-4065-934c-101f049d0bbf,Inbound,Order Related,General Enquiry,,43773d9f-e0a3-4a28-9493-2ceebec476ce,,09/08/2023 22:18,09/08/2023 22:21,09-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
994e49ec-956d-4340-b776-ffa6f142ab95,Inbound,Order Related,Delayed,,f732eafa-bbfa-4f6a-b2ea-001d78b715bf,30/07/2023 21:36,08/08/2023 21:13,09/08/2023 03:27,09-Aug-23,COIMBATORE,LifeStyle,499,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,3
8d6522dc-fa99-4f87-8eef-9d298e38214d,Email,Order Related,Delayed,,89457b96-35f2-4ced-a32c-0c0b71e1a628,17/07/2023 09:12,08/08/2023 09:43,08/08/2023 09:49,08-Aug-23,SAMASTIPUR,Books & General merchandise,260,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
bf1f62d8-f528-4cbb-9927-26dfd78dfd49,Inbound,Order Related,Installation/demo,Good ,c7f0b43b-dcec-4cbc-8f90-3c3a18b8cad8,,08/08/2023 08:42,08/08/2023 08:45,08-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
be8b44ad-3f3a-47e8-83d7-c82ed877c350,Inbound,Returns,Reverse Pickup Enquiry,No,855e6be6-b62e-408c-b9ae-f1e413de33aa,,08/08/2023 16:45,08/08/2023 16:47,08-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
a89a2a48-8314-4dc5-ab49-1acb1f3208ad,Inbound,Returns,Fraudulent User,The customer care executive was very polite and good. And seemed genuinely concerned for the customers. 5 starts for that ..,f7029c08-e536-4311-b74f-a0793fe109fa,,08/08/2023 17:45,08/08/2023 17:49,08-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
87d3fb49-c8dc-437f-9701-cf2f465ab95b,Inbound,Returns,Reverse Pickup Enquiry,,da1650ed-4a4b-4421-830a-addb0a47d26b,,08/08/2023 19:11,09/08/2023 14:38,09-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
45b0da73-1858-4d95-8476-fcfc50ca174e,Inbound,Returns,Fraudulent User,,31f9c9e0-acba-4ce1-b573-fc0160297a42,,08/08/2023 21:40,08/08/2023 22:12,08-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
cacb65bf-5ee5-4240-8d6a-8ae641a51c77,Inbound,Returns,Reverse Pickup Enquiry,,d17e17f4-0e49-4785-bffd-cd701c7b6bb2,,09/08/2023 16:09,09/08/2023 16:14,09-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
171c8fb4-7e3b-48ed-b34b-7d8b1fda1ba6,Email,Shopzilla Related,Shopzilla Rewards,Shopzilla is never helpful nowadays and associates are making fake promises always no worries you are unable to resolve my issue than I'm used to help you with good feedback ??,86227a60-50fa-4409-a546-bf1ce1763735,12/07/2023 13:17,06/08/2023 20:51,08/08/2023 16:56,08-Aug-23,GIRIDIH,Mobile,29999,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
19b6f9d6-83ab-4c26-badd-08e402a6d0de,Inbound,Returns,Missing,,83e87716-6172-4924-b7d5-2804b8bca953,01/08/2023 13:19,09/08/2023 09:11,09/08/2023 11:01,09-Aug-23,ASANSOL,Books & General merchandise,701,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
74ea95cb-f4fa-4b27-8056-697f1bae1d41,Inbound,Order Related,Installation/demo,Horrible customer service ,5b76a805-62af-4444-8bc2-44fdce730ff3,03/08/2023 21:26,08/08/2023 15:03,08/08/2023 15:19,08-Aug-23,BHUBANESWAR,Home Appliences,8999,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
a161fc0c-4356-4085-83a1-2484d05102ea,Inbound,Returns,Fraudulent User,,1374fbda-bd5a-4cab-84c4-8c5445c3ebd4,,08/08/2023 10:36,08/08/2023 11:46,08-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bb55cc0a-8b86-406d-bedf-4060f1619483,Inbound,Returns,Fraudulent User,,38118e9e-b3a1-499b-bae5-c08f6709ee91,,08/08/2023 12:23,08/08/2023 18:26,08-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
d1485f1a-aaf7-4571-8091-ab0f1fbd4e3d,Inbound,Returns,Reverse Pickup Enquiry,nice person with good skills,56e27e1f-4f9d-4d3f-b5b3-bb5fe47b59ff,,08/08/2023 16:59,09/08/2023 09:01,09-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
7f3f317f-5fdf-4fce-9db6-f6f35d106d09,Inbound,Cancellation,Not Needed,,7f66ec37-4499-47a4-9031-bce1080fce45,,09/08/2023 12:53,09/08/2023 12:54,09-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
1eb7d628-4c1e-4c91-83e5-5dad0081626e,Inbound,Returns,Return request,,987c43da-c0fe-4bc1-a3d8-06627f4e0211,,09/08/2023 16:33,09/08/2023 16:39,09-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
d3e5e80e-0785-47e7-a2f8-6ea6cb503d15,Email,Refund Related,Refund Enquiry,,dd00015b-81ec-4bd8-af57-40ed32319cd3,,09/08/2023 16:50,09/08/2023 16:50,09-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
062a9481-d797-4164-a9fa-ed6e9372a5e6,Inbound,Payments related,Payment related Queries,,87053279-23f9-4c03-8bf9-7c9663b2c0a0,22/07/2023 18:24,08/08/2023 14:37,08/08/2023 16:04,08-Aug-23,SURAT,Furniture,4299,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
d0082bae-7d95-4bdf-aae1-a8a5852cd84f,Inbound,Order Related,Delayed,Great communication skill.,ce6433fc-3adb-4d00-9d5d-4945aa5e6ff4,26/07/2023 18:11,08/08/2023 15:40,08/08/2023 15:42,08-Aug-23,BULDHANA,Books & General merchandise,1614,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
dfcd1e42-7992-427c-a17c-0908b98ac7a6,Inbound,Refund Related,Refund Related Issues,Good man ,1ad6ab7f-94a0-4393-b6fe-065d1a204fcf,04/08/2023 09:28,08/08/2023 16:28,08/08/2023 19:29,08-Aug-23,PURNIA,Electronics,799,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
e6f9cd77-f711-4b96-8906-6ae71cebf690,Inbound,Returns,Reverse Pickup Enquiry,,3295f6c3-bd92-4e5f-a5e8-67633c905e02,,08/08/2023 10:00,08/08/2023 18:07,08-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
40eefacd-d0ff-47b6-9095-aec822181aa1,Inbound,Returns,Reverse Pickup Enquiry,,5b7f19cd-c02a-4240-bcec-de4ae95b539a,,09/08/2023 12:47,09/08/2023 12:52,09-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
f7a13ec2-4730-47ec-afe3-90607123d8c5,Inbound,Returns,Return request,,3cc25e08-0578-4f58-8185-add0e899f373,22/07/2023 19:13,09/08/2023 11:16,09/08/2023 11:20,09-Aug-23,GURGAON,Electronics,1799,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2616a179-0048-45c5-89cb-227467f8cdf8,Inbound,Returns,Reverse Pickup Enquiry,,a5a0ad4b-3c4b-4226-a91d-03378ab4c027,,08/08/2023 11:15,08/08/2023 11:18,08-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,2
8581c7cc-cbc6-41a4-9f2a-93ee5ec0feca,Email,Order Related,Installation/demo,,c8f4945b-85e8-494b-ada7-e5d4f83c44e6,,08/08/2023 14:40,08/08/2023 15:00,08-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
fc2272d3-5223-4220-b27b-8fb2e521f340,Inbound,Order Related,Delayed,Agent comunication skill was very bad and my is not solved and Shopzilla aap show mea issue is solved and customer support cannot understand my situation my product is delivered and Shopzilla soe mea product is delivered I was very upset for customer service and delever service  too much time teken by Shopzilla my patience is losing ,df3a5efe-4e80-4493-8cfa-7ab786eb411f,,08/08/2023 18:03,08/08/2023 18:10,08-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
ed79ce0a-a5d2-4555-bd03-5bad51a69e98,Inbound,Returns,Return request,Hygiene related porduct delivered in torn packaging and even product is damaged still you are saying product is under no return policy. You mean to say that whatever product we receive in whatever condition we have to live with it as it is under no return policy. This is my first worst experience with Shopzilla and the worst i had with any other Ecommerce site.,9740b8ac-b902-4b7b-b2a9-7cf8fd5d27e5,,08/08/2023 21:06,08/08/2023 21:14,08-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
da71890f-48ce-4867-bb66-de6bdc7edb1d,Inbound,Order Related,Order status enquiry,Please try to make delivery at delivery date,21e0ac53-842d-4bf7-8016-3e7f790b902c,,09/08/2023 21:00,09/08/2023 21:04,09-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
e50f7b7c-0db9-4776-9ac6-49fe839dd829,Outcall,Payments related,Payment related Queries,,74be81a2-7fd5-4483-a7cf-ae348c8f0606,,09/08/2023 15:11,09/08/2023 15:40,09-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9c382272-847d-49d9-af98-08890ad99e1f,Inbound,Feedback,UnProfessional Behaviour,,f8f51dac-887a-4b71-b971-b095d72bb600,,09/08/2023 15:46,09/08/2023 15:48,09-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
d3b25a5c-9d18-4cd7-82fa-a499e770cfa2,Inbound,Returns,Reverse Pickup Enquiry,,25bde779-816a-4869-8349-fd86d9dd2369,,09/08/2023 18:59,09/08/2023 22:14,09-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
58c3ea16-1d0a-40fb-8789-bac2f78ecea1,Inbound,Order Related,Invoice request,,4292445a-220b-4af4-b728-926a2603d701,,09/08/2023 20:30,09/08/2023 20:33,09-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
f0fefa24-d7f8-4434-85d4-825935339936,Inbound,Order Related,Delayed,Very poor policy,0d526582-0504-4fd0-bf01-b2973c63be73,02/07/2023 22:23,09/08/2023 11:36,09/08/2023 11:38,09-Aug-23,SEHORE,Electronics,999,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
0af3e17a-de84-47b6-bcd6-7794307636c9,Inbound,Order Related,Order status enquiry,,8807e727-aed7-43b2-b16e-f361d0340615,29/07/2023 13:52,08/08/2023 09:19,08/08/2023 09:23,08-Aug-23,BULDHANA,Electronics,1549,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d5b27ebe-fdfa-4166-9e3d-76cc584fc9b9,Inbound,Cancellation,Not Needed,Good,b2471ab8-f326-4265-b4c2-e5689f2faf12,06/08/2023 16:05,06/08/2023 16:44,08/08/2023 11:05,08-Aug-23,LALGANJ,Electronics,999,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
929c013b-c726-4478-ba7e-ca2c79735a95,Inbound,Order Related,Installation/demo,Good ,31966446-5601-42ec-8915-1b6ed7383aa0,,08/08/2023 09:12,08/08/2023 09:19,08-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
0b45c5ee-1f07-4d10-879d-f55ad071ae69,Inbound,Order Related,Customer Requested Modifications,,b9dc9f43-5221-4350-a4ae-40621f38ea5b,,08/08/2023 20:19,08/08/2023 20:21,08-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
626b2fd3-24f9-434e-8b7c-2d2aad552569,Inbound,Order Related,Delayed,,362fea23-4ca5-4afd-a141-3a21d26a122c,04/08/2023 13:10,08/08/2023 22:28,08/08/2023 23:29,08-Aug-23,HYDERABAD,Home Appliences,299,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
16fe2a46-9b53-49fe-8230-be7fe3d8386d,Inbound,Returns,Return request,No,3b96a7f2-bb91-4c0c-a364-0a8d138ae749,,08/08/2023 19:22,08/08/2023 19:29,08-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
6e5a6946-80c5-4516-a5bf-f9cc491d1145,Inbound,Cancellation,Not Needed,,d9a9669e-4db5-47d6-b54a-d637a4cd27a4,,09/08/2023 20:38,09/08/2023 20:50,09-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
d71c4df3-5527-481d-9ca7-5e36b577d8d9,Inbound,Order Related,Seller Cancelled Order,,5674191f-1c95-46a3-9d48-20985e5f520d,,09/08/2023 19:51,09/08/2023 19:54,09-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
f569daa1-e7c3-404e-a694-8d91b0ca64f1,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience ,a530ba7c-adf0-4666-a2ed-b6535a285046,,08/08/2023 17:19,09/08/2023 05:19,09-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
4a48556b-ef2c-4b7d-8521-3f8137de6b0e,Inbound,Returns,Fraudulent User,,a245f901-f587-41c4-91d5-86055d4eeccc,,08/08/2023 17:29,08/08/2023 20:14,08-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
d7a2bea4-d83e-4c31-8d7f-510dfef3dce4,Inbound,Refund Related,Refund Enquiry,Veri good customer support.Issues Solveig time is very delay.need to improvement.Thank you ,20470541-bede-4b83-ac9f-82502c0fa327,,09/08/2023 09:01,09/08/2023 15:18,09-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
b51da8f1-f52f-4abf-b6b7-640cb583245e,Inbound,Returns,Reverse Pickup Enquiry,my odered product quality was wery poor i using one day shoe. the shoe will tared so that i return the shoe the shoe is stained the delevey man is do not take shoe ,71800c80-1c2c-4222-b270-1ba57d65565d,,08/08/2023 23:45,09/08/2023 15:47,09-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
84b0e484-7cdf-4ddb-b0d1-3a89d607c81f,Inbound,Returns,Reverse Pickup Enquiry,,e24e26ce-3086-4f4a-9ab3-182446618574,,09/08/2023 17:00,09/08/2023 17:01,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c7c7516e-5075-4f0b-93e2-1dd099963135,Inbound,Returns,Fraudulent User,,f9bbe0b8-a724-440f-a0d7-4323033cda1f,,09/08/2023 17:21,09/08/2023 17:49,09-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
4c79c7e7-0ac6-4a3c-b77f-d4f00f0a3cf7,Outcall,Cancellation,Not Needed,Thank,45c348ba-f840-4356-84b6-c5bee89488fd,,09/08/2023 19:02,09/08/2023 19:17,09-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
a496d752-7a40-4125-9730-e0d493fe804c,Inbound,Order Related,Installation/demo,,180cc54b-4601-4ee5-a681-aa2bdc2fea4f,,09/08/2023 20:02,09/08/2023 20:04,09-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
d182f666-b638-4cef-888b-170105092104,Inbound,Returns,Fraudulent User,,e8862cf1-5e47-49b0-9bae-706e0e270429,07/08/2023 07:53,09/08/2023 17:59,09/08/2023 18:09,09-Aug-23,BANGALORE,LifeStyle,2198,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
7b34d8d6-de8f-4bac-a960-d70711df80c0,Inbound,Returns,Reverse Pickup Enquiry,,ded4af7b-ffa0-4b61-afae-7828af8b704f,,08/08/2023 09:35,08/08/2023 09:46,08-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
80e8a64a-592c-4329-892f-532658ad0f64,Email,Refund Related,Refund Enquiry,Love u,34154f5c-b19d-4005-9b3e-74fdc4711c36,,08/08/2023 11:06,08/08/2023 11:07,08-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
a452e585-4869-47f6-bc1d-8446218a3c75,Inbound,Feedback,UnProfessional Behaviour,,947d5be0-6f49-4f85-b172-49fc55e434d3,,09/08/2023 20:35,09/08/2023 20:41,09-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
21e96293-2379-4add-9f90-84058b83fe29,Inbound,Product Queries,Product Specific Information,,c33607ee-8253-4274-8003-4ae18056d98f,,05/08/2023 20:04,08/08/2023 22:29,08-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,3
a9ded6b4-ce46-4d4d-b969-b38e39f1a261,Inbound,Returns,Fraudulent User,,f50420f9-3b33-478d-8efe-cd158cb488a1,04/08/2023 23:56,08/08/2023 00:36,08/08/2023 00:39,08-Aug-23,GURGAON,Books & General merchandise,291,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
0aafdaa6-c935-4eec-bfaa-a40a2d48e673,Inbound,Returns,Product related Issues,Bad sarvice ,7e12790b-b60a-4856-9c1b-c5746b4a9c22,,08/08/2023 10:29,08/08/2023 10:30,08-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2c931748-3fc9-4c35-b068-c28eaa74ecd9,Inbound,Returns,Exchange / Replacement,,7342a4c1-f8ba-40c7-9c6e-327cbd1f540b,,09/08/2023 14:55,09/08/2023 15:03,09-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
444006ef-7b83-4036-afec-0d8a98ff41c9,Inbound,Returns,Reverse Pickup Enquiry,,e860568e-f33a-4a83-afa0-881371f03106,,09/08/2023 16:24,09/08/2023 16:25,09-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
e031fa0c-cb16-4267-b75c-5df6a49c2ac1,Inbound,Feedback,UnProfessional Behaviour,,fa6b333d-c542-4d86-9df9-0000eaaa67ed,31/07/2023 09:00,09/08/2023 21:23,09/08/2023 22:06,09-Aug-23,NEW DELHI,Home,349,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
18b76f65-5fad-4343-8213-e87a9611e2fd,Inbound,Returns,Return request,NO PLEASE SOLVE THE QUERY AT EARLIEST AS THE Shopzilla SALE IS FOR SOME DAYS AND WE HAVE TO REORDER AFTER REFUND,6730b0d7-1fe3-45ec-a1a5-393672dfaa6d,03/08/2023 15:31,09/08/2023 11:11,09/08/2023 11:13,09-Aug-23,MOGA,Electronics,49990,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ddb87f8e-8ab3-4c02-ad02-aa47dfd165bb,Inbound,Returns,Exchange / Replacement,,39116071-9d5c-4d84-926b-832bee1fb338,,08/08/2023 19:30,08/08/2023 19:36,08-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
e94367ee-52f3-4460-9ee9-8a7621fe9e3f,Inbound,Returns,Return request,Very good way of talking of customer care.,49511bed-8e00-442c-a2c2-609a63961a29,,08/08/2023 20:42,08/08/2023 20:57,08-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
f5d8c253-4ef5-4872-b593-3670d72eed1d,Inbound,Refund Related,Refund Related Issues,,3f02ed19-1f43-4839-a308-3d8a6ff131f6,,09/08/2023 12:32,09/08/2023 12:34,09-Aug-23,,,,,Jessica Hahn,Madison Kim,Emily Chen,>90,Split,5
9a15e58e-d83d-494b-b077-a6dde41b300e,Inbound,Returns,Return request,My advised Please block the seller PPBEAUTY.,edd1a5ed-44de-4784-9546-5872080257da,,09/08/2023 16:42,09/08/2023 16:44,09-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
fd87eb56-9a8e-4271-9f91-0d9c185b8b4f,Outcall,Order Related,Invoice request,,c02d73ed-83e9-4a1d-a69d-b14148bb2c97,,09/08/2023 20:32,09/08/2023 20:34,09-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
6a40d3e5-1454-4641-9757-d5ddd4566d39,Inbound,Returns,Fraudulent User,,4e08a5c1-3298-4ea4-af40-90bd9ac4554a,,09/08/2023 10:43,09/08/2023 11:09,09-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,4
6a08a33b-8f6c-4c74-83f8-c9aad963c785,Inbound,Returns,Return request,Coustomer executive so goodThnxx   ,ad2e4bba-abb4-48b7-8b74-2fd647b823e5,,09/08/2023 16:05,09/08/2023 16:08,09-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
85ec6e0f-31ec-44ad-90f6-b1bebc5228ed,Inbound,Returns,Return request,,9bea4075-9531-4711-bc7d-ed86aea09a5a,,09/08/2023 21:02,09/08/2023 21:10,09-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,1
f1e3b29a-f5da-40ca-8a52-ecae7f4ac202,Inbound,Order Related,Installation/demo,,369db4fd-7723-4ca1-ab1a-debaf862cdda,,08/08/2023 11:22,08/08/2023 11:34,08-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
d93fc216-bb2f-4dc2-9f10-ff7dc164b81f,Inbound,Returns,Fraudulent User,,75b48fe0-fcb7-4d07-aec2-5720903769e4,,08/08/2023 12:25,08/08/2023 12:57,08-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
1949ac4c-7271-4a23-989a-98e080caf207,Inbound,Returns,Missing,,21b8fb1c-4b70-4da4-9c7d-ed991cb49cff,,08/08/2023 18:57,08/08/2023 18:59,08-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
b1a49a42-d75c-4bdf-bbc3-014a4429ad72,Email,Returns,Reverse Pickup Enquiry,Very bad experience ,07c4cb0f-1210-4d2e-b78a-13b07280d6c6,,09/08/2023 19:27,09/08/2023 23:41,09-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
7906bf5c-bfe1-414f-a256-411c24ce762b,Inbound,Cancellation,Return cancellation,Thanks for supporting And resolution my problem,73ef53cb-0448-4af8-9625-ff08e609a1dd,,08/08/2023 17:57,08/08/2023 18:06,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
b48900e4-c54c-4870-a266-6346e4577288,Inbound,Order Related,Installation/demo,,8f614339-86a6-4876-b371-b8c60e10b929,,09/08/2023 16:23,09/08/2023 16:25,09-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,2
4aeaa25d-93de-403c-bc4b-c6e124b3c334,Inbound,Shopzilla Related,Signup Issues,,1814478e-ed45-483e-9640-0cdee44035ca,,09/08/2023 18:05,09/08/2023 21:34,09-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
8763f09b-322b-4e80-a469-d76d22141814,Inbound,Feedback,UnProfessional Behaviour,,438cabd9-997c-4071-a464-453b82234d4d,,08/08/2023 21:43,08/08/2023 21:50,08-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
5c2b453c-a06c-417f-ba98-23b6b85f0137,Inbound,Shopzilla Related,General Enquiry,Bad ,8254beb2-a0a5-436b-b46d-14c9e8a532fd,,08/08/2023 23:30,09/08/2023 22:44,09-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,1
6485dede-356e-441a-abf5-57f3e24a2773,Inbound,Refund Related,Refund Related Issues,,4bce80d8-ad39-4884-b8aa-30885d30429a,06/08/2023 08:01,09/08/2023 13:48,09/08/2023 15:44,09-Aug-23,PURNIA,LifeStyle,278,,Cynthia Mills,William Park,John Smith,31-60,Morning,3
153ebac9-323e-4782-b024-8eb55bf377d5,Inbound,Returns,Reverse Pickup Enquiry,Size issue ,8a8d4556-399f-4574-a4b4-0b7db2fb7efc,,08/08/2023 13:36,08/08/2023 13:40,08-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
58f77074-5ce6-417e-a742-c2a20e7153d9,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla good,7a127cea-8606-4f2e-b6f5-b64c3466ecdf,,08/08/2023 16:30,09/08/2023 22:01,09-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
650d8fc7-61c1-4650-a672-65ba324fb163,Inbound,Returns,Fraudulent User,,f87283ad-9d6a-47d7-a087-b9a5fdbec578,,09/08/2023 15:04,09/08/2023 15:05,09-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4eb44f4c-55af-401b-8956-f80384522a8e,Outcall,Payments related,Wallet related,,93b4e176-89ce-4f07-9c73-6d364d524f0c,,08/08/2023 21:41,08/08/2023 21:46,08-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
d42e14c1-258a-418f-a451-c28715e1ef66,Inbound,Order Related,Order status enquiry,I want her no lmao,d1fd465b-9bee-4e10-a3af-30487efe2270,,08/08/2023 22:40,08/08/2023 22:41,08-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
b6fed1c7-2d56-4157-a1ec-b4f64990ebf1,Inbound,Order Related,Order status enquiry,Please solve my problem as soon as possible ,5756d587-9e4c-4d89-a12f-ec944b4b1250,,09/08/2023 07:34,09/08/2023 17:57,09-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
96129c5b-45d1-4d2a-a02c-d50ac8fc9151,Inbound,Order Related,Delayed,,f6f7a8f2-1158-46cf-a094-5cc863e4b9bd,,09/08/2023 21:41,09/08/2023 23:19,09-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
f0a004d5-108c-4ae9-9a0f-72fed03afff1,Inbound,Returns,Reverse Pickup Enquiry,Customer care service boy communication skills excellent.my problem solve but delivery time is long.my request delivery to 11th August.,9710205b-4eee-4091-ab4f-0b7dc78f7a0a,,09/08/2023 20:07,09/08/2023 20:23,09-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
43c32c02-c642-422b-9571-6c3309343290,Inbound,Returns,Reverse Pickup Enquiry,Nothing.thankyou ,f190cb5f-d097-4bea-a061-4caa0238816b,,09/08/2023 20:34,09/08/2023 20:39,09-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
3acf02b9-3066-4c43-a21d-693a800616e5,Inbound,Order Related,Installation/demo,,4f249089-647c-420d-929a-48dfdfd6235b,,09/08/2023 21:18,09/08/2023 21:21,09-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
da066fd6-360f-4924-a897-44344fa19217,Inbound,Returns,Wrong,,8d5c3cf1-b246-4a99-bd21-40fb8757024d,,08/08/2023 09:25,08/08/2023 09:26,08-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
5f126f2b-100a-4be6-b78e-f64317e3ef0c,Inbound,Returns,Reverse Pickup Enquiry,,1373b2f4-4ef5-4de4-9984-66ac63e50019,,08/08/2023 18:13,08/08/2023 18:19,08-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
8e0cb0cc-cf4e-4fe7-8a11-f8b46f96a156,Inbound,Order Related,Order status enquiry,,a746128c-2867-4a11-b1e3-06d139c563c2,,09/08/2023 19:40,09/08/2023 19:42,09-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
3ff21985-9292-44b7-8bde-505ffc3b2fea,Inbound,Returns,Fraudulent User,,62c59283-1bcb-402d-823d-0ec23d6be5a6,03/08/2023 19:00,08/08/2023 00:48,08/08/2023 10:04,08-Aug-23,BARGARH,Books & General merchandise,104,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
076b5307-0cc1-4af6-8ccc-ee7cc06fd331,Outcall,Product Queries,Product Specific Information,,e03d68a1-d6eb-4f83-925a-945349e025f2,,08/08/2023 00:55,08/08/2023 00:56,08-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
bb3fd534-8ed1-44b5-ab20-3efc45dfafd6,Inbound,Order Related,Priority delivery,Well supportive ,b6f1bbb4-626e-4cec-9f65-042dd04c6f84,,08/08/2023 08:57,08/08/2023 08:59,08-Aug-23,,,,,Samuel Beck,Evelyn Kimura,John Smith,0-30,Morning,5
dd6bc8c3-2cd6-4a4c-b8f7-c464d55f11fd,Inbound,Returns,Fraudulent User,5 star,9b9eece9-7ba6-4b48-a0ef-961e0bf15ec9,,08/08/2023 14:55,08/08/2023 14:58,08-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2e522fd7-cbd8-4922-add4-0b6192990223,Inbound,Product Queries,Product Specific Information,Update the product availability and stock in real time.,13c9fa53-d52f-4d3e-98c3-270fc098e815,,08/08/2023 22:00,08/08/2023 22:06,08-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
1a3642eb-4bea-4202-a7e0-ec2393736c12,Inbound,Returns,Wrong,,015f66c5-8ba4-49f2-a74b-128fd7c56e99,21/07/2023 13:55,08/08/2023 12:41,08/08/2023 13:47,08-Aug-23,NILOKHERI,LifeStyle,1288,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
d77666b9-fcea-488c-aa71-7448b47a7b4d,Inbound,Order Related,Customer Requested Modifications,,a613a0b0-7c3d-4e31-b54e-327476502cfc,05/08/2023 18:43,09/08/2023 18:12,09/08/2023 20:21,09-Aug-23,MOTIPUR,Electronics,1598,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
a3123e30-0977-444d-b718-153d428b00f8,Inbound,Order Related,Delayed,Good,8381d8f1-5f33-4d13-8a90-edb241c30c4f,03/08/2023 20:51,09/08/2023 17:24,09/08/2023 17:26,09-Aug-23,HYDERABAD,Electronics,1599,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
1cdfda26-1282-4331-87df-cdf556e3549e,Inbound,Order Related,Delayed,,53acc7eb-354c-4466-81fc-9be0be018698,,09/08/2023 11:10,09/08/2023 11:59,09-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
fdd7286a-284b-4960-bd05-a39776403ce8,Inbound,Returns,Reverse Pickup Enquiry,,0cbd67f1-03ad-47a3-875a-a43a55244290,,09/08/2023 11:37,09/08/2023 11:39,09-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
8983a6fe-5b63-4cac-ac0b-dbb1408432ac,Inbound,Returns,Damaged,,74d81c01-415c-4916-a91b-049a1bfc3e26,,09/08/2023 23:17,09/08/2023 23:19,09-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
764da7a8-6b43-4516-b39c-78c45528380d,Inbound,Returns,Reverse Pickup Enquiry,,cceed295-aa7f-4639-a443-134ce279f38c,21/07/2023 00:26,09/08/2023 08:14,09/08/2023 12:12,09-Aug-23,KANPUR,Electronics,698,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
2742a57c-9549-4e4b-9b41-8f714861980e,Inbound,Offers & Cashback,Other Cashback,,1f8ed68f-ea81-48ff-b030-b62c94c7dba7,24/04/2023 16:36,07/08/2023 22:18,08/08/2023 05:27,08-Aug-23,SATNA,Home Appliences,32499,,David Reed,Madison Kim,John Smith,>90,Morning,5
3e8a4210-3369-4d32-bb0a-442e9d56f2a9,Inbound,Returns,Return request,Make sure that sellers deliver the correct product....this was the second time that this has happened... very disheartening ,846e6cc1-3d35-4691-bd66-97714e2dcc50,,08/08/2023 17:31,08/08/2023 17:52,08-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,4
4d5de7ad-d77f-48b9-9eef-8a177d51464d,Inbound,Returns,Return request,Excellent service ,90b71fc2-8742-4cc0-b3a8-2c191ce3278b,,08/08/2023 18:27,08/08/2023 18:31,08-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
19a2ccb1-2e2c-42e7-bc9e-09812e6edfe0,Outcall,Payments related,Payment related Queries,Nothing ,f08bba88-3c20-4bc7-a8e7-0792c9a3047b,,08/08/2023 21:59,08/08/2023 22:13,08-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
892db1a3-1cc2-4698-becb-1e8218cf8633,Inbound,Returns,Reverse Pickup Enquiry,,b3bf9ae9-bd6e-4fb0-8da3-0eed45c1129a,,09/08/2023 12:35,09/08/2023 17:30,09-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,3
b76541df-c4e8-42dd-bb05-3d3b9055b896,Inbound,Order Related,Order status enquiry,Overall its good ,845b2108-0d33-4484-8e84-cb7b06e0d365,,09/08/2023 14:38,09/08/2023 14:39,09-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
df34db39-7cc3-4f66-8af6-62f797e05b88,Inbound,Returns,Reverse Pickup Enquiry,,5aa8d455-1ac4-4a25-b070-9de14a520d3f,06/08/2023 01:43,08/08/2023 13:54,08/08/2023 13:56,08-Aug-23,NEW DELHI,Books & General merchandise,55,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
761b5e34-c21e-47d1-af19-00d0dbe10032,Inbound,Order Related,Order status enquiry,Customer care executive is so helpful..she resolved my problem.thank you so much ??,1e290936-3648-44f9-96f1-9c2d6a4f2f54,,09/08/2023 14:47,09/08/2023 14:52,09-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
683101d2-97be-453c-a45a-0522e76be3d4,Inbound,Returns,Return request,,153cf5f0-de3c-4bea-852e-479084448e6d,,09/08/2023 18:33,09/08/2023 18:36,09-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
65bec2ae-21b2-4853-98dc-fe81811a12b2,Inbound,Order Related,Delayed,,60abd43c-3204-4529-8870-1ce7302d1297,12/07/2023 21:28,09/08/2023 20:47,09/08/2023 21:05,09-Aug-23,PUNE,Home,799,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
20c7d8e5-be8f-4c83-a4d8-6d7f91102a44,Inbound,Returns,Fraudulent User,,10a68969-27a8-461c-becb-84721a6ce7e7,04/08/2023 21:25,07/08/2023 16:55,08/08/2023 08:05,08-Aug-23,BARASAT,Books & General merchandise,126,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
aa739935-0dc4-4073-a39f-88282a9fe37d,Outcall,Refund Related,Refund Enquiry,,3d0bce4d-1a4f-4474-bb13-de52c5817395,,08/08/2023 11:50,08/08/2023 12:02,08-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
f69191dd-01dd-41a1-b3f5-476216e36cf5,Inbound,Order Related,Invoice request,,5c341ea2-27e2-43c6-a6ab-d7d67e2ca856,,08/08/2023 17:25,08/08/2023 19:03,08-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
23a3f924-c41d-41df-a305-7cf941c9ebab,Inbound,Order Related,Installation/demo,Please terminate your 'jeeves company' franchise  from Shopzilla  . As it is not resolve the problem on due time during its insured period of the product . Due to which a custemer get mentally harased and get tense . ,f9edefa4-0668-43b1-af94-f44c61244217,,09/08/2023 11:59,09/08/2023 12:05,09-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,1
f9a31825-8aef-42df-844b-2427be67bd1b,Inbound,Returns,Reverse Pickup Enquiry,,04d2c587-2920-4c0a-bfb7-dfa74cafdca2,,09/08/2023 17:06,09/08/2023 17:10,09-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9f8f1e18-164f-43c5-b600-baed214045a1,Inbound,Returns,Fraudulent User,Transtation Issue Observ,2936ccc9-572e-45c8-86cc-95f8726dc965,28/07/2023 10:47,08/08/2023 14:12,08/08/2023 14:14,08-Aug-23,BARDHAMAN,Electronics,494,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0702db14-da72-4c42-b849-926f32cebff7,Inbound,Order Related,Installation/demo,,4fdadfff-bf27-4dec-a0d4-cd7f251d3f5b,,08/08/2023 09:37,08/08/2023 09:40,08-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
06f735cb-6622-457d-b0dc-1dd3e8dc7110,Inbound,Returns,Reverse Pickup Enquiry,,c3d7c6aa-288e-4932-ae9e-a72093a322c6,,08/08/2023 11:11,08/08/2023 14:27,08-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3bebc298-6a2b-401b-b1ea-7aaa35b55030,Inbound,Order Related,Delayed,,e6159d4f-0a01-4495-8f2a-29eac25ec06f,,08/08/2023 13:09,08/08/2023 13:12,08-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
193976d7-2217-46e4-9e21-9f112e39175a,Inbound,Returns,Reverse Pickup Enquiry,,e1c6e003-63b4-4479-bb9b-ffa6ae6e29c8,,08/08/2023 16:14,08/08/2023 16:43,08-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,4
6b8d44f3-2d4c-4091-9c1e-531d50bed8cf,Inbound,Returns,Fraudulent User,,3e9451ca-10d4-4d1a-88af-4daefd0e5ef1,,08/08/2023 22:02,08/08/2023 22:18,08-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,1
703bd8ec-e686-4f43-87db-70168faa9216,Inbound,Product Queries,Product Specific Information,,3be5e5c4-fad3-49d0-a301-76ca29affc5a,,09/08/2023 11:14,09/08/2023 11:23,09-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
3b1af0b3-70b4-40db-9316-c10ab73e1d1b,Inbound,Feedback,UnProfessional Behaviour,,3be39d68-560f-426c-8b98-87b7d5713098,,09/08/2023 15:40,09/08/2023 15:44,09-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
e84a159b-04a7-404b-b8c7-150f95787f83,Inbound,Returns,Reverse Pickup Enquiry,,08b6aaa4-20c8-4e79-afbf-5c7ac8a8eee0,,09/08/2023 18:31,09/08/2023 18:33,09-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
b2128b59-6c4b-4c0e-a1b7-2e24d52f4e0d,Inbound,Returns,Reverse Pickup Enquiry,Very good,78814ceb-19ce-4716-8340-0535e55118ed,,09/08/2023 20:21,09/08/2023 20:23,09-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
2b04a606-8f11-4bc7-bcf1-9d6323a66e75,Inbound,Returns,Reverse Pickup Enquiry,Your executive is not interested for help and she don't know how to talk with customer.. educate her first...such a worst experience ever....my call was disconnected in between that was awesome ???? you people doing wonderful job... keep it up...one day you guys will be the reason of company closure... best of luck...it will not take much time.. only you have to do one thing..hire same executives.. with help you to achieve this goal....,d9183aaa-e609-49ec-89e1-d3ec994c8591,31/07/2023 08:21,08/08/2023 15:39,08/08/2023 16:10,08-Aug-23,INDORE,Books & General merchandise,524,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
e6385ed9-e43b-4453-b278-6beb33b4f780,Inbound,Order Related,Delayed,,a2a6aa66-e98a-4081-b97b-d9f83a6f2cb5,,08/08/2023 12:44,08/08/2023 12:49,08-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
e7ba799c-b1d6-4ab6-b552-c7708ac75a66,Inbound,Order Related,Installation/demo,,28c6b25a-6bc4-477f-817a-6dd225f84c01,,08/08/2023 14:51,08/08/2023 15:00,08-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
8a1d13ce-3ac9-4f69-84a6-9da546ce6c68,Inbound,Returns,Fraudulent User,,bbfb242d-2993-4d49-b134-69989fdc34e3,,08/08/2023 19:54,08/08/2023 19:58,08-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
6f5d8e06-3e06-4577-8928-d36a75803b76,Inbound,Order Related,Priority delivery,,554f9e03-7f06-44f5-8f08-c14b6ac3623b,,09/08/2023 12:38,09/08/2023 12:39,09-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
7724f443-978a-496f-8809-e7f075feca09,Inbound,Returns,Return request,,57d3f3b6-d663-49ca-a14a-37821dac819f,,09/08/2023 12:31,09/08/2023 12:33,09-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
a558ca5e-bf2d-4d17-8135-23dac824a9f0,Inbound,Order Related,Order status enquiry,,071e62ca-91e9-4433-8c8b-64679c6cf2d9,,09/08/2023 17:34,09/08/2023 19:52,09-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
a1f0a617-4c5b-4a1e-be25-3901167e2d59,Outcall,Returns,Reverse Pickup Enquiry,Nice ,4e9341bd-e593-4096-8e7d-b2b4f29e4c90,,09/08/2023 18:58,09/08/2023 18:59,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0ee0b629-15f0-489c-81e0-571132cf7ede,Inbound,Returns,Fraudulent User,,6da205cf-7d3b-42be-ad03-699b017b587b,,09/08/2023 22:04,09/08/2023 22:19,09-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
20f589ae-76ea-4c7d-b6cb-f3b67b148b60,Inbound,Returns,Reverse Pickup Enquiry,,1c18051c-ee67-4443-b05e-de321da75a13,,08/08/2023 13:37,08/08/2023 19:00,08-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
d03dadcf-07d4-4565-a544-650bd80ca6bf,Inbound,Payments related,Online Payment Issues,,6f1820cb-b721-49b7-a266-1ff3bba3c132,,08/08/2023 20:03,08/08/2023 20:18,08-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
e03f0ccd-95e2-4801-9eef-7ab65725dcb3,Inbound,Order Related,Order Verification,,155e291d-eb22-4be2-9957-156e273aecf7,,09/08/2023 16:41,09/08/2023 16:42,09-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
eb239c70-af4e-470d-b12b-24609f43345f,Inbound,Order Related,Invoice request,Best service,2804af24-bf49-4c28-a8b2-14bc66e92459,,09/08/2023 22:23,09/08/2023 22:25,09-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
e529b63a-3ee6-4329-bc3f-325c6c6796b2,Inbound,Order Related,Delayed,,00474547-55b9-4106-93b8-74736e464635,31/07/2023 19:00,08/08/2023 10:36,08/08/2023 10:42,08-Aug-23,LALGANJ,Mobile,1075,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
243e1953-031a-49f9-8ce1-075990cd0b55,Inbound,Returns,Fraudulent User,,52d89533-4be0-47f6-a134-6c99c745796f,,09/08/2023 10:22,09/08/2023 16:18,09-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
004bf53a-fc6b-4d91-9618-fd324823adc8,Inbound,Returns,Return request,,8e56ac7c-49d1-4988-b6d9-17e5a209b556,,08/08/2023 21:23,08/08/2023 21:24,08-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
014a043a-b526-414e-a16c-f83c48e0a54d,Outcall,Returns,Service Centres Related,,ce6bc92b-ac26-4e6f-9f9b-9a8526b210c5,02/08/2023 18:12,08/08/2023 11:43,08/08/2023 15:51,08-Aug-23,BANGALORE,Home Appliences,1599,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
738c1cfc-63f2-420f-88d0-6cb8861c4206,Inbound,Refund Related,Refund Enquiry,,4a32f21c-28e7-4f30-b0f0-d68b199069e5,02/08/2023 21:02,09/08/2023 15:50,09/08/2023 16:08,09-Aug-23,RAMPUR,Books & General merchandise,694,,Melissa West,William Park,John Smith,31-60,Morning,4
1bac14a4-be5a-4232-aca4-1af9e088fe65,Inbound,Returns,Reverse Pickup Enquiry,,94db9f6b-1bb8-49e8-89c5-66ce0478a91b,,08/08/2023 02:47,08/08/2023 08:04,08-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
4bf72045-7584-4105-a81a-a4910525d3ab,Inbound,Returns,Missing,I am not happy??,eb0831bd-27bc-44c1-b974-7ce523240296,01/08/2023 07:27,08/08/2023 15:55,08/08/2023 15:58,08-Aug-23,BHAGALPUR,Electronics,1499,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
a03a6c69-0f3f-4ab5-9739-97c0ca092619,Inbound,Order Related,Installation/demo,,25cd1a63-e7f9-4b8f-9346-23e5eb4fc33e,,08/08/2023 17:18,08/08/2023 17:20,08-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
1d23a4cb-eeab-41f3-af01-1c41bc5d87b1,Inbound,Order Related,Delayed,Best,43248f54-5f32-49ec-a536-585b1c2fc2d8,,08/08/2023 20:03,08/08/2023 20:11,08-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
41e9d536-bc78-4ece-9346-72c21c2b3327,Inbound,Returns,Return request,,df118ae2-400b-4626-a89c-cff30f1f413e,,08/08/2023 20:01,08/08/2023 20:06,08-Aug-23,,,,,Pamela Robinson,Madison Kim,Emily Chen,>90,Split,5
a02ceb79-b4f8-4c4a-a512-f13c015efbd8,Inbound,Offers & Cashback,Affiliate Offers,,9b55a669-35b3-49cc-beea-b4a90f909cb0,,08/08/2023 21:50,08/08/2023 21:58,08-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
34f17a06-6303-4c25-9c51-7ea7395783fd,Inbound,Returns,Fraudulent User,,a271d660-f417-4852-8c6d-c2b57b189eea,,08/08/2023 23:35,09/08/2023 11:49,09-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
2bf2e272-87e5-4712-baf9-fd9a14624918,Inbound,Returns,Reverse Pickup Enquiry,,ebc0b073-6124-4c05-a01f-f52f16962d41,,09/08/2023 14:54,09/08/2023 15:01,09-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
11f3b56a-33a4-40f1-b3e0-57d1052a8c6e,Inbound,Order Related,Delayed,Very bad service ,8f71bbd5-ffd5-4694-adfc-fa257434b005,,09/08/2023 15:40,09/08/2023 15:41,09-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
3e5c815a-176e-4f0e-8ef4-d15dd88f1dbe,Inbound,Returns,Reverse Pickup Enquiry,,30ac447a-56f8-4b8e-ade2-d8a7f023377b,,08/08/2023 21:02,08/08/2023 21:16,08-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
af341b14-ab8f-4ded-9a50-3ec834888cdd,Inbound,Returns,Missing,Nice,7cfa81cf-5ac8-43a9-9434-d9f2376291d4,,08/08/2023 08:32,08/08/2023 08:35,08-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
aa08c4da-e4d3-4ae0-85a8-97812c3b8158,Inbound,Returns,Service Centres Related,Veri good,1cef6419-f26c-4566-9777-1b547f6b7d1f,,09/08/2023 12:18,09/08/2023 12:24,09-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
dfb2914d-e3c3-4f21-89eb-5cb6affa93cf,Outcall,Order Related,Invoice request,Customer executive response very politely that's why I will be go for a Shopzilla ,9d0382bc-41f6-4720-8d49-6e105eac5318,,08/08/2023 21:16,09/08/2023 09:14,09-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
a86adffc-d3c3-4a8c-9592-ca78cfa99f64,Inbound,Returns,Reverse Pickup Enquiry,,21e8a024-1cff-4f89-9793-6e010dd8ea64,,09/08/2023 10:34,09/08/2023 14:15,09-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,3
78f88ee4-3ac6-4baa-9a46-7e41fbf90313,Inbound,Returns,Reverse Pickup Enquiry,,51c21f56-ab00-4e01-a902-3d7874dadc0a,,09/08/2023 12:51,09/08/2023 14:07,09-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
902ef4e5-affc-4653-91b0-88692e4e5081,Inbound,Returns,Reverse Pickup Enquiry,,3be78f6e-7ffd-4911-a84b-091e3a5d9c73,,09/08/2023 16:08,09/08/2023 20:25,09-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
f36cbe66-9de2-43cd-b239-7ce9a84eb10f,Inbound,Returns,Return request,,a5a25564-fd06-43e1-a8de-5d0088bcbf32,,09/08/2023 18:17,09/08/2023 18:19,09-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
c8aca803-1d46-474e-93ed-9662002bd23b,Inbound,Returns,Missing,,4af84ee0-8a4b-4864-a951-c1507dd70f10,,09/08/2023 18:33,09/08/2023 18:40,09-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
f074202c-48dd-4826-bd98-20f64ceadee6,Outcall,Order Related,Order status enquiry,Still waiting my delivery ,749bd145-9804-45f3-85ee-644b81b9578d,28/07/2023 18:07,09/08/2023 18:42,09/08/2023 18:59,09-Aug-23,JODHPUR,Mobile,32999,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
edc52054-2af7-40ef-99a6-5ae81d3f9b5c,Inbound,Returns,Reverse Pickup Enquiry,,c7275cdc-3a8e-4c4b-b891-181986ddf29c,,08/08/2023 20:58,08/08/2023 20:59,08-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f0bcac1a-2ac7-4e7d-9d22-c8526d07373e,Inbound,Returns,Reverse Pickup Enquiry,  ?? ??,abb21e30-481a-4edc-82cf-ced9b8108dbf,,09/08/2023 10:07,09/08/2023 11:25,09-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
999d3cc4-d009-4dd3-8cae-dd1c21c8a852,Inbound,Returns,Service Centres Related,,7b3beb92-036f-456d-a1cf-18ef763756a7,,09/08/2023 11:15,09/08/2023 11:17,09-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
22aaea37-9951-4c6c-b853-8bc887caffed,Email,Order Related,Delayed,Consultant is good but your  Shopzilla company is **er,683f79ea-e4f7-4806-853f-361abe2b8bca,,10/08/2023 18:50,10/08/2023 19:21,10-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
6d931902-2f00-45a5-a9c5-f1e158ee4bd8,Inbound,Returns,Reverse Pickup Enquiry,Yes my issues are resolved ,7a0fdd15-b421-4d0d-88d4-a8f166ca05d9,30/07/2023 10:37,08/08/2023 20:11,10/08/2023 15:38,10-Aug-23,GHAZIABAD,LifeStyle,249,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
ff8e769e-85ee-4af7-a279-8eab1e5983d9,Inbound,Returns,Reverse Pickup Enquiry,,ac43c2cd-9bdc-4bc0-ad2b-523414479eae,,10/08/2023 19:44,10/08/2023 22:13,10-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
5a692877-06b9-4b85-892c-0b02ca7a59fb,Inbound,Order Related,Delayed,,d0d6ab4e-fc9b-48c2-b348-83039d5720c0,,10/08/2023 09:20,10/08/2023 09:20,10-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
870b034f-0134-4f8f-8d5e-b80255028c9a,Inbound,Returns,Reverse Pickup Enquiry,,74d9ef07-457f-4274-875e-06f8549622c5,,10/08/2023 17:02,10/08/2023 17:11,10-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
ba5d54de-7bd9-4036-a046-42c983d3be0d,Inbound,Returns,Reverse Pickup Enquiry,,f440a8e8-b6c4-4cfb-ac2e-3b570e725301,,10/08/2023 17:52,10/08/2023 18:00,10-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
5a065e92-e39c-487c-9ce6-34c94606c0fa,Inbound,Order Related,Installation/demo,,42369010-3cf1-42fd-9c98-253ff5474e92,,10/08/2023 18:29,10/08/2023 18:33,10-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
877b02cf-5a4f-47f0-9c9f-ee34bdebe57c,Inbound,Product Queries,Product Specific Information,,cf0464ce-7f18-4a6e-9e22-601687de0d84,,10/08/2023 19:29,10/08/2023 21:35,10-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
0116bef8-9bf1-4345-b58e-3814b6298c24,Inbound,Refund Related,Refund Enquiry,,6b320c4d-bc7c-42ec-a4bd-4a1e40b10363,,10/08/2023 20:08,10/08/2023 20:13,10-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
88bd9c74-cad0-4b70-906a-6422bb021e5b,Inbound,Order Related,Delayed,,0b3d63dd-5aa6-43ff-8553-ebe07bc4ae8e,04/08/2023 12:32,10/08/2023 09:01,10/08/2023 09:02,10-Aug-23,VARANASI,Electronics,799,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,3
6323bad6-e77b-4ca9-859b-28e7b81a2453,Inbound,Returns,Reverse Pickup Enquiry,,99e3a0a7-e177-4d42-91d6-1ce3a779642f,,10/08/2023 10:27,10/08/2023 10:39,10-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,4
dba0d235-dba5-4f0e-a4f1-953f509ae075,Inbound,Order Related,Installation/demo,,38bd9fe0-cff9-4414-9806-e90fd184c0d0,,10/08/2023 10:49,10/08/2023 17:24,10-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,3
57979454-98d3-473b-bb12-f1ec51221340,Inbound,Feedback,UnProfessional Behaviour,Good,4cfc8955-f718-4c53-b5a1-9156697c6a8d,,10/08/2023 13:20,10/08/2023 13:44,10-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
f9f482d8-de43-4416-a6b0-c1537bd03acb,Inbound,Returns,Reverse Pickup Enquiry,,113e741b-9571-43b0-9f68-6aaebbce247d,,10/08/2023 17:03,10/08/2023 22:00,10-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
b1bd0033-d504-41d7-9d60-28b7662e5772,Inbound,Order Related,General Enquiry,,8659f6a2-ce64-43b7-9dcd-bb88ee901a5c,,10/08/2023 13:07,10/08/2023 13:50,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
d1a282c9-ec3c-4f8f-b667-24d150b053cb,Inbound,Product Queries,Product Specific Information,,b4102226-8336-4291-a1d9-a6431ee5b6d8,,10/08/2023 19:04,10/08/2023 19:05,10-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
64c0b9b8-28c7-447a-b5a3-84785d889a05,Outcall,Payments related,Payment related Queries,Everything ok,3396cb0b-2dca-43f6-9a63-0fc627f16373,,10/08/2023 08:31,10/08/2023 08:36,10-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
79e656e2-4e15-40fc-b5cb-45db74fb025f,Inbound,Returns,Service Centres Related,,de5b0ffe-30d9-401b-a458-f1465b532864,,10/08/2023 12:26,10/08/2023 12:31,10-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
80f871c8-0647-4d9e-b916-27d9affc1759,Inbound,Order Related,General Enquiry,,0ff47ccb-5298-41ab-9466-c26a71e85876,,10/08/2023 18:20,10/08/2023 18:31,10-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
53b3bf8a-4620-4669-9cef-ae646f239135,Inbound,Order Related,Delayed,,7415ae64-f8fd-44e2-b604-14b4a9f45021,20/07/2023 21:13,10/08/2023 15:44,10/08/2023 15:45,10-Aug-23,PALI,Electronics,899,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
d393efd1-b68e-4b27-a675-78232cfa426d,Inbound,Cancellation,Not Needed,,4ad57732-2fbf-47d7-81a8-3906e9c3fcce,,10/08/2023 05:16,10/08/2023 08:37,10-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
d484b04b-9aed-4309-b6be-efdba5f9c44e,Inbound,Returns,Reverse Pickup Enquiry,Overall good service ,b52aaedb-a6bd-49ec-8809-71bcbe49fe06,,10/08/2023 08:43,10/08/2023 08:48,10-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
57b2e978-f61b-4565-bbd1-b97504c8f9e8,Inbound,Returns,Reverse Pickup Enquiry,,e52467f5-d660-408e-a05b-2a129f9d701b,,10/08/2023 19:57,10/08/2023 20:01,10-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
1fe60a0c-aeb4-4a22-af12-bf80f9498615,Inbound,Returns,Fraudulent User,,aa8abc56-c517-4e99-97e8-f705a1538b44,,10/08/2023 00:04,10/08/2023 00:16,10-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
756ae529-4037-4039-a9e9-8f13f5fefce9,Inbound,Returns,Return request,"Ok, i got my issue resolved !! Now i'm waiting for refung, thanku Shopzilla",62bb7e50-15cf-47b9-8b20-819f8da0dea7,,10/08/2023 14:31,10/08/2023 14:34,10-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
71035821-ca45-4ce4-80b2-24f40c7136cf,Inbound,Returns,Return request,Very good ,79ba7a01-60a2-4812-b34e-68c901b7cfce,,10/08/2023 21:30,10/08/2023 21:40,10-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
9bca774f-c82c-4824-99b9-a8bcb4024df4,Inbound,Returns,Reverse Pickup Enquiry,Product packaging ke time per thoda Dhyan rakhiye ki customer ne kya order kiya hai usse hi bhejen kuch bhi nahi.,adaa463b-af24-4898-8018-abe12a7e21d9,,10/08/2023 23:09,10/08/2023 23:10,10-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
b21f7e3f-b1b4-48c5-a8ff-15fcb843b2db,Inbound,Returns,Exchange / Replacement,,f8f11d48-717e-4761-859f-3b8569f7ecac,29/07/2023 00:19,10/08/2023 09:35,10/08/2023 10:12,10-Aug-23,JHARSUGUDA,Mobile,32999,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
58dc3119-2d31-4bdd-a169-8bc0cf7baf9c,Inbound,Cancellation,Not Needed,,3e4bf55e-c081-4fe2-a4ae-640bda8b4efc,05/08/2023 13:00,09/08/2023 14:54,10/08/2023 21:23,10-Aug-23,PUNE,Electronics,39999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
1bab7134-9c54-4bd9-84cf-89fbe34c4fe3,Inbound,Returns,Reverse Pickup Enquiry,,3f366a66-18b0-4691-9fff-9608ee491f3f,,10/08/2023 17:27,10/08/2023 17:31,10-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
76974226-41ae-45ee-b0a2-882a521273ba,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,67765938-a469-4084-9b7e-98ecd2e94456,,10/08/2023 19:25,10/08/2023 19:55,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
88b281ba-5dd3-46c7-8665-8570ff1d6346,Inbound,Order Related,Installation/demo,,78a0667e-7c75-4c30-b1bd-8332f78cc84c,,10/08/2023 21:24,10/08/2023 21:52,10-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
0a2c2eb1-9307-4bfb-91c6-35495566f434,Inbound,Feedback,UnProfessional Behaviour,This is humble request to you to trand your field executive to be polite with customer.,8c9bc939-5039-4ede-9f40-5bb1f6f57832,04/08/2023 20:50,08/08/2023 06:11,10/08/2023 21:46,10-Aug-23,SAHARANPUR,Books & General merchandise,53,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
e75b05ff-5e8d-4c56-85d8-0d0700b6831d,Inbound,Order Related,Order Verification,,9208126b-1a4c-4305-be3a-0ed488781039,,10/08/2023 09:57,10/08/2023 17:58,10-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
8e9a973b-3405-4dd8-a79f-0b1f35a32770,Inbound,Feedback,UnProfessional Behaviour,,deb9278e-f920-4433-870e-63a9024c2a2f,,10/08/2023 10:34,10/08/2023 12:29,10-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
3d815652-1a1b-47bc-b092-0c860c6f4ad5,Inbound,Refund Related,Refund Enquiry,Great help,4f1f7373-b647-4ee0-92db-9c938c420126,,10/08/2023 14:13,10/08/2023 14:17,10-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0ecc968b-cf53-4397-bd93-099a14be9d34,Inbound,Refund Related,Refund Related Issues,,a57bee2a-9d3e-4d94-a387-9b3d3d7cc4e2,,10/08/2023 07:02,10/08/2023 08:46,10-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
c9e8800e-d80a-42e6-80ac-4ce82d33965a,Outcall,Order Related,Priority delivery,,57c6e1fd-b6ad-449a-b6c7-3dd9b120097e,,10/08/2023 19:38,10/08/2023 19:39,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d92eff01-cc4a-4215-9607-081f8341f177,Inbound,Returns,Exchange / Replacement,,d36da837-998a-4151-b5ca-f15697113df3,,10/08/2023 11:16,10/08/2023 16:23,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
61d9097b-6526-4674-a7b6-7a0cf9c744dd,Inbound,Returns,Reverse Pickup Enquiry,,0f12e4c5-2580-4463-a018-adda1ed7fff8,,09/08/2023 09:45,10/08/2023 08:57,10-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
0893a4e1-a193-491e-a7e5-8b7bb7264851,Inbound,Returns,Reverse Pickup Enquiry,Good ,3c6a4232-801c-4204-8672-c2d714fbe4fd,,10/08/2023 12:50,10/08/2023 12:52,10-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
ec32510b-303f-4601-b2ff-f19ba1995865,Inbound,Shopzilla Related,Account updation,,addf3755-d0a5-4ccd-a3b6-a4ca7541b487,,10/08/2023 16:13,10/08/2023 16:20,10-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
003346b1-2bcf-4cdc-93ee-5d373bc5b376,Inbound,Order Related,Installation/demo,,cb0de0b3-227c-40c0-9f27-5f65843d76bb,,10/08/2023 21:53,10/08/2023 21:54,10-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
fa13b272-8507-4d11-a593-86253baf6032,Inbound,Order Related,Delayed,,25a83bf6-f981-44ee-b0e2-cffadf052322,,10/08/2023 20:55,10/08/2023 21:14,10-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,2
8f1a6c42-1e09-4b30-905c-aba813587935,Inbound,Feedback,UnProfessional Behaviour,,bfdcf9c6-aa2c-4fdb-8cb8-9763360c952f,28/07/2023 13:01,10/08/2023 19:45,10/08/2023 20:03,10-Aug-23,BANGALORE,LifeStyle,288,,David Reed,Madison Kim,John Smith,>90,Morning,1
799b390a-18ee-4594-95a1-008d9aba018a,Inbound,Offers & Cashback,Affiliate Offers,,77f5205b-e93a-423d-8a63-40ac18a8ffe8,,09/08/2023 20:43,10/08/2023 17:01,10-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,4
6741eb54-8a20-4dd0-a61f-afcbf706b37a,Inbound,Returns,Reverse Pickup Enquiry,,a117831b-4439-4d3f-ab8d-1dbcb251316b,,10/08/2023 11:35,10/08/2023 17:20,10-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,4
af081fab-dce4-4075-b682-456c802da738,Inbound,Product Queries,Product Specific Information,,578fe027-44e5-4488-ae15-9d9bed515630,,10/08/2023 18:26,10/08/2023 19:45,10-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
0839b18a-cf9c-4a71-8641-a93bfb7d1dc9,Inbound,Cancellation,Not Needed,,23372cde-2467-4b1d-9817-871a82bd319b,,10/08/2023 00:04,10/08/2023 00:06,10-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
cb16303c-0429-47c6-8e12-1bf105be0b10,Inbound,Returns,Missing,,d1e73318-5544-46eb-a986-f13f3eb11401,,10/08/2023 17:07,10/08/2023 17:12,10-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
825eaa46-3f76-4ca8-bff5-7e761469b4dc,Inbound,Cancellation,Not Needed,No information was provided why it was not open box delivery though it was shown at the time of booking. Now its informed that its not open box booking. Without providing any communication in writing it was informed to TRUST them and accept delivery. Kindly provide why its not open box delivery ,1bce10ca-23f2-4c47-86c6-e8eb14c74c99,,09/08/2023 22:38,10/08/2023 04:20,10-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
ce2f861f-f499-4b97-bb78-d180d40f554d,Inbound,Returns,Reverse Pickup Enquiry,,ffbb69de-534c-43d3-b80a-4072b020f827,,10/08/2023 08:01,10/08/2023 08:10,10-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
2352e01e-db15-4e7f-bd4a-a4edc4bcc7c3,Inbound,Order Related,Delayed,,c430f69b-3d10-4e20-9aec-d0feca4c2464,,10/08/2023 11:10,10/08/2023 11:11,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
fe84db55-12ec-4439-9575-46afe41433d8,Inbound,Returns,Reverse Pickup Enquiry,Much time consuming to resolve problemBut call executive is good,96c61a16-ed70-4997-9f18-d5b53ae2a237,,10/08/2023 14:23,10/08/2023 14:26,10-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
a4158f8f-9a58-4866-9412-8141f9656372,Inbound,Returns,Exchange / Replacement,My Question Solve ,a78b7b69-160c-44ae-b520-1a0ddcee8a0a,,10/08/2023 17:02,10/08/2023 17:39,10-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
5b7c795e-dc5d-4d98-82d9-58d8a20620d3,Inbound,Returns,Reverse Pickup Enquiry,,b8ce6c78-0329-43d8-a338-65333e72d1b3,,10/08/2023 18:00,10/08/2023 18:40,10-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,4
7f1b947a-1421-4513-b6ec-aafd897997f4,Inbound,Order Related,Order status enquiry,,67159678-3d8c-475b-abf9-daf5e9f77ddf,02/08/2023 11:46,10/08/2023 18:24,10/08/2023 18:28,10-Aug-23,SURAT,Home,265,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,3
5c2e0eb2-e606-4039-98c1-0885c752215d,Inbound,Returns,Reverse Pickup Enquiry,,10c62133-c4ec-4ad8-9e6c-4735136ff48f,,10/08/2023 12:52,10/08/2023 12:53,10-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
02fc9385-fd50-4dbd-a3ca-f5415653b8e7,Inbound,Returns,Reverse Pickup Enquiry,,cce3017d-5eaf-4104-a597-d2dc2e36a0c3,,10/08/2023 13:24,10/08/2023 13:26,10-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
b78b3d0b-d5b3-4a8d-bb4a-4a5a21f1a05d,Inbound,Returns,Damaged,,a424d773-4879-4675-b29e-95c507b78673,,10/08/2023 00:02,10/08/2023 00:03,10-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
549e6c73-f2c0-42da-902e-b4bbc3bd7522,Inbound,Refund Related,Refund Related Issues,,b1029aff-4bbf-460c-b04a-e3caaadfb52f,,09/08/2023 21:51,10/08/2023 01:49,10-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
fdab95d6-ea3c-4f61-a17f-8e854192f31e,Inbound,Cancellation,Not Needed,,08b3b515-1bc6-49b9-837c-3792971d312c,,10/08/2023 10:59,10/08/2023 11:02,10-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c628ecf9-a37e-466c-9259-edbae7bdd30e,Inbound,Returns,Reverse Pickup Enquiry,Best,6b7a5bf6-9c32-42f1-be37-16b03d4d7228,,10/08/2023 19:33,10/08/2023 20:03,10-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
dd4e22c5-775f-4da5-af71-82c2172a0988,Inbound,Order Related,Customer Requested Modifications,,6db38675-3009-48cb-8a89-30bd2af82e36,,10/08/2023 09:06,10/08/2023 09:17,10-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
2ca6fd37-fdbb-48e4-ac62-bfc9344a5bc0,Inbound,Order Related,Order status enquiry,,fcd3a659-e4ca-4da7-a98f-3fa372f57e03,,10/08/2023 12:06,10/08/2023 12:06,10-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
b973c613-5b09-4640-8d6b-274a4f27e9b9,Inbound,Order Related,Order status enquiry,Excellent ,90f6f8aa-5c2d-405f-bb1f-e718eb126e24,,10/08/2023 17:26,10/08/2023 17:26,10-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
f523ae7f-7ef1-4fa4-ba74-9b9f6af2c393,Inbound,Shopzilla Related,General Enquiry,,8c836fb2-e946-45f9-b88f-923cba05f91d,,10/08/2023 23:10,10/08/2023 23:11,10-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
17bc860d-4fd0-428e-84c1-06a451c40cc9,Inbound,Shopzilla Related,Signup Issues,,b5b48117-373b-43a6-8f08-dd0382a2b186,,10/08/2023 23:38,10/08/2023 23:39,10-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
0b62b1d4-02a8-4b7c-a257-a662b813ad94,Inbound,Returns,Return request,,47435b2e-2b0a-4995-a862-89bd0d4bb0d7,02/08/2023 13:57,10/08/2023 08:24,10/08/2023 08:41,10-Aug-23,MALIHABAD,Electronics,3299,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
bb5ffa67-c660-4350-91a0-ebdf994e89d0,Inbound,Returns,Return request,,a55a6cff-6772-45bb-8750-d3fb7d4a0ef9,01/08/2023 17:27,07/08/2023 17:58,10/08/2023 16:34,10-Aug-23,NEW DELHI,Electronics,1099,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
156ea761-db84-4f68-a2b2-b355c7ce7805,Inbound,Returns,Missing,,c9c5b348-484e-471c-8574-4b04eaca061e,,10/08/2023 14:01,10/08/2023 15:35,10-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,1
3a389417-6b74-44bd-8775-b0caa69d714e,Inbound,Order Related,Delayed,,e0a95da0-5891-40f0-9204-9d22098f7937,,10/08/2023 22:12,10/08/2023 22:16,10-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
e1dd5866-d4f3-4ffb-86a3-7e87fc5b009e,Inbound,Returns,Reverse Pickup Enquiry,,931b66b4-f59a-4923-aa19-709f9baa93e9,,10/08/2023 16:07,10/08/2023 16:09,10-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e04c2a5c-7020-48f7-bbf3-f75274b6fe0a,Inbound,Returns,Missing,,264e2e91-8f73-433d-9af2-5a64ef3dcbc6,,10/08/2023 18:50,10/08/2023 18:56,10-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,4
80d9ebab-216e-4770-bc4f-4c3ea3a7587e,Inbound,Returns,Reverse Pickup Enquiry,,1efa6065-e768-43a6-8bde-6db48e0c4d0a,,10/08/2023 21:10,10/08/2023 21:40,10-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
31be1bad-0a55-45e6-a03f-8de46825d60b,Inbound,Returns,Reverse Pickup Enquiry,,c4ebbeaa-c54e-4fc5-98c8-b23625a5fc66,,10/08/2023 10:11,10/08/2023 10:12,10-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
4c134764-8677-4390-9cde-1b4596223f9f,Inbound,Returns,Reverse Pickup Enquiry,Didn't received the shoes till now...Shopzilla still misguiding me..,ea949d22-ee57-4bee-99d1-a2e4dd752838,,10/08/2023 11:25,10/08/2023 11:52,10-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
326b657a-c676-4a56-8118-5030b1387020,Outcall,Order Related,Installation/demo,,5ed53c38-6053-4bce-bd54-6548af533b9e,,10/08/2023 12:42,10/08/2023 19:28,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
defbab5f-016c-481f-abcd-345b9617d3a0,Inbound,Refund Related,Refund Related Issues,,69305087-ed89-4554-84a1-2426f45acbbc,04/08/2023 21:56,10/08/2023 07:20,10/08/2023 07:21,10-Aug-23,KOLKATA,Books & General merchandise,399,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
8f19f7dd-d3d7-4f1d-8331-09af8296ae70,Outcall,Refund Related,Refund Enquiry,,2edbd3e3-4428-462f-acf7-1dcd2a56bef7,,07/08/2023 23:56,10/08/2023 22:29,10-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
dd9321e2-3d79-4bcc-bd10-06e1fc80494a,Inbound,Returns,Fraudulent User,,57f18038-a66a-4bf0-9c7b-2cd768d364a0,,10/08/2023 08:56,10/08/2023 10:33,10-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
2e2e848d-b3bc-40e8-b96f-b5af1074be6e,Inbound,Order Related,Order status enquiry,Gajab sir,7ddf86c7-d07c-4cac-ad15-de7461af67c6,,10/08/2023 22:11,10/08/2023 22:13,10-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
236ffa2d-6528-46a7-a09a-6aaf6df02b81,Inbound,Order Related,Customer Requested Modifications,,5f547c4a-1d19-42e7-a4f1-6b96e1155744,,10/08/2023 22:19,10/08/2023 22:24,10-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
d78ee986-1833-4550-ac78-5c92ccc175a1,Inbound,Returns,Exchange / Replacement,,eb0f39a6-bb54-4494-9f3c-9de4fda449d1,,10/08/2023 08:36,10/08/2023 09:07,10-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
db8ab549-a0d5-413e-99d5-c6a198c4d296,Inbound,Order Related,Delayed,,aa3cc72c-e5ba-4dd3-81e2-020b5a3201c9,03/08/2023 23:19,10/08/2023 18:53,10/08/2023 18:54,10-Aug-23,ALIGARH,Mobile,31999,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
cdc5d8ec-2469-4bcf-b3b9-8a24f9e9cac3,Inbound,Returns,Reverse Pickup Enquiry,,e6e86b81-3672-4b83-90f2-46e1fe45d1ab,,09/08/2023 08:58,10/08/2023 20:49,10-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
2125532d-ee08-4f6f-bbfc-88729bba53d2,Inbound,Returns,Reverse Pickup Enquiry,,9d58127f-a7d8-4415-8d49-de091f5f6162,,10/08/2023 07:52,10/08/2023 07:54,10-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
8fa6e69d-e4c9-4930-ae73-299113bf4e6c,Inbound,Returns,Reverse Pickup Enquiry,,752a9749-ff90-4681-a87f-2712decfb98f,,10/08/2023 21:07,10/08/2023 21:15,10-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
ed0dca28-0284-4d78-939d-a5248eb074ae,Inbound,Order Related,Unable to track,,7c2d52a8-840c-4bf3-9983-dee9bd81b3cb,,10/08/2023 14:33,10/08/2023 14:35,10-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
4d71f70f-63af-4657-bf21-38c86117e5e4,Email,Order Related,Delayed,Very bad experience ,18329522-40a2-476c-b01a-e77f9f7ad9d1,,10/08/2023 20:06,10/08/2023 20:31,10-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,1
c6fcdb2c-bb9c-465a-b248-dc4d35c1e699,Inbound,Returns,Return request,,6e773ea3-8cbe-4c91-ad0f-744fd29495d1,,10/08/2023 18:23,10/08/2023 18:28,10-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
f8496022-693f-44cd-a210-14d82b35aca5,Inbound,Product Queries,Product Specific Information,Good,7a9d52f5-6bc7-4b67-a792-2a392cabc919,,10/08/2023 16:49,10/08/2023 16:54,10-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,3
f08fb9bd-812a-4321-b28f-d56dadb427b9,Inbound,Order Related,Delayed,,01768230-ce51-4404-91ea-4ee5d5cae943,,10/08/2023 23:12,10/08/2023 23:14,10-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
b2e8e751-b826-4dcc-9c27-887943e8449b,Inbound,Order Related,Installation/demo,Please improve Sound quality at the time of calling ,63ba5758-665c-4f9d-b901-56130637a6e8,,10/08/2023 09:06,10/08/2023 09:11,10-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
e619fd68-f138-4a5f-90a8-f8317985ad38,Inbound,Refund Related,Refund Enquiry,,de89d6e0-80cc-4aa3-a3cc-fa65cd5eed2a,,10/08/2023 11:34,10/08/2023 11:36,10-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
33afb8c6-1937-4bba-a393-493743713c93,Inbound,Order Related,Delayed,Solved my issue ,fa256fa3-c753-47bb-bb4a-dc1d7827f0e6,,10/08/2023 16:37,10/08/2023 16:38,10-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
bfc06950-f638-4b00-9584-972654d74ee0,Inbound,Cancellation,Not Needed,,9530839a-a26d-4f5c-a61e-ba298e1cdeb6,,10/08/2023 22:13,10/08/2023 22:18,10-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
8b19f920-e306-457e-a590-90fc50d1435a,Inbound,Returns,Reverse Pickup Enquiry,,db108179-5a63-470f-adee-9f7b87d00248,,10/08/2023 15:39,10/08/2023 15:40,10-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
8c8b7222-4b44-40c6-bcfd-931a54a3d54e,Inbound,Offers & Cashback,Instant discount,,f33061c6-70f4-4a41-8964-938127c8155d,,10/08/2023 18:18,10/08/2023 18:19,10-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
9108bba8-8c5c-4dc5-a9e4-a8ff9a446447,Inbound,Refund Related,Refund Related Issues,Shopzilla and seller take too much time to refund please solve it in future ,902c9aa6-4dce-449c-8f71-fcf115447a50,05/08/2023 17:25,10/08/2023 23:32,10/08/2023 23:39,10-Aug-23,MANDI,Electronics,1499,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
2445a6bb-dec9-43ad-a4b4-d5eb4b25091a,Inbound,Cancellation,Not Needed,,a39048bf-3e95-4bfb-87a1-f7b2b6bcfdd0,05/08/2023 01:56,10/08/2023 14:15,10/08/2023 14:16,10-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,1749,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
aa338dc5-c2f4-4253-b2f6-619f09308f97,Inbound,Cancellation,Not Needed,,b65d686f-21ba-4db6-9c97-b00e64d8c5d2,,10/08/2023 14:12,10/08/2023 14:14,10-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
e663a78c-ffbd-4c5e-8bc3-2d177cafe369,Inbound,Returns,Reverse Pickup Enquiry,,3f4a1c83-e406-40a9-9b6b-2353c3b0525a,,10/08/2023 13:02,10/08/2023 13:07,10-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
d6df1b28-5c3f-4ff7-a3bb-f2dd269a57e5,Inbound,Order Related,Delayed,Will we ok,fa03be02-c2f1-43bc-830f-946d5af81696,,10/08/2023 14:43,10/08/2023 14:47,10-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
a79ee330-a3c7-4037-9061-b2717d14f195,Outcall,Returns,Reverse Pickup Enquiry,,3de76c80-2bb3-474e-8c91-b740ee5a5f55,,09/08/2023 22:39,10/08/2023 14:33,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
ac205bcf-0be6-4652-a5fd-9c925cf1684d,Inbound,Returns,Return request,,bfcaa320-cf15-4c06-b697-44005d3c7ef5,,10/08/2023 14:19,10/08/2023 14:21,10-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
46387da3-4fa8-4467-aa5c-e7b9cab4ed67,Outcall,Returns,Return request,Just Too happy with customer executive that he helps me to return & refunds.,4c44c4b7-ba6a-4ef0-8b9c-04d5f2908d1f,,10/08/2023 18:15,10/08/2023 18:16,10-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
bebdd6fb-0858-40ad-ba1f-8854097975e2,Inbound,Payments related,Online Payment Issues,It's overall good experience ,fe306134-4016-4531-9f5f-e677e24b1ea4,,10/08/2023 08:46,10/08/2023 08:48,10-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
e76114da-6006-4f67-bca0-27ea80278ea5,Inbound,Returns,Return request,,ffef6d70-9ebd-4f70-8a38-6d0f8b19fe7c,,10/08/2023 08:54,10/08/2023 08:55,10-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
6c37aaba-b355-4aae-9929-eab13713b913,Inbound,Returns,Reverse Pickup Enquiry,,30099564-1dfd-4744-928a-0ec5046c3707,,10/08/2023 11:08,10/08/2023 11:13,10-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d9b03537-fd2c-47b3-9b6d-71291efc4108,Inbound,Shopzilla Related,General Enquiry,,f31208e5-2cdb-4428-809d-49a6106d76c8,,10/08/2023 18:07,10/08/2023 18:09,10-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
aad1d251-395a-469d-842b-0fd2aac9b87a,Inbound,Order Related,Delayed,,899efe59-618a-4c1e-81ba-c15d8b5b3e58,01/08/2023 11:32,10/08/2023 10:50,10/08/2023 10:52,10-Aug-23,PONDICHERRY,Books & General merchandise,360,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
ffcc727a-953e-4576-8c59-7f21519484fb,Inbound,Order Related,Order status enquiry,,ab7e9e9f-728c-437f-b47e-b9f6d27d23ae,,10/08/2023 09:15,10/08/2023 13:23,10-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
57d93d51-3331-450a-b624-4e69fdbe830e,Inbound,Product Queries,Product Specific Information,,bb71806d-1a70-44e9-a46a-63151e9e0c0d,,10/08/2023 19:02,10/08/2023 21:53,10-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
b680b9b9-46a9-4f97-938d-156a1165d2f3,Inbound,Cancellation,Not Needed,,cf259152-3380-48af-9bc0-2ef62606b7a5,,10/08/2023 11:37,10/08/2023 11:46,10-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c4185a20-2878-4f8a-907f-c531811ebbd9,Inbound,Returns,Return request,Good behaviour ,2c41adef-ffdb-4416-bfe9-f0a7bc894a60,,10/08/2023 17:01,10/08/2023 17:43,10-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
eb447bea-88dd-4034-9561-4678564f95f4,Inbound,Returns,Return request,  ??,d1bee629-d49b-442a-b034-f9d1e86b26b2,01/08/2023 15:07,10/08/2023 20:47,10/08/2023 20:57,10-Aug-23,NEW DELHI,Electronics,1099,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d0067ed0-2d50-4122-ac62-769c2717d78f,Inbound,Returns,Return request,,aaa4613d-3890-483c-9607-a19ad23e4904,05/08/2023 10:09,10/08/2023 18:53,10/08/2023 18:56,10-Aug-23,JHUJHUNU,Electronics,999,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
37248d05-d4aa-432f-9d98-7460de65e551,Inbound,Returns,Missing,,bb39ca76-73b5-4a68-b9e8-733c2df5b6bf,,09/08/2023 23:04,10/08/2023 22:16,10-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
23af1222-99a1-46b6-bdf1-e0abc791b78e,Inbound,Product Queries,Product Specific Information,The representative I spoke with was very kind and very informative and resolved my query soon. Please hire more customer support executive like him. Thank you,016b9857-7f61-4f59-8dcd-991105907ff3,,10/08/2023 11:14,10/08/2023 11:17,10-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
5dd7a2d5-3b7b-40a9-a6bb-e927ffd5be7b,Inbound,Returns,Fraudulent User,,99a9efe7-bfb2-435d-8382-f1fa421d639c,,10/08/2023 14:45,10/08/2023 14:48,10-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eeac052e-ba76-4cc6-8c72-2ed9d6b5e24c,Inbound,Returns,Reverse Pickup Enquiry,,586c589a-ad5d-44d2-963d-6bb32403a261,,10/08/2023 14:57,10/08/2023 14:58,10-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
59a93fef-3e70-431e-b805-37a4189cde3c,Inbound,Returns,Reverse Pickup Enquiry,,e4182e08-936f-4dc3-87c1-c6c01b4cf0a7,,10/08/2023 00:10,10/08/2023 13:57,10-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
ca22aa46-8136-49c6-b066-108581c9db7d,Inbound,Returns,Return request,,7f03def5-00d1-44a3-a859-35c741c90c38,,10/08/2023 17:35,10/08/2023 17:37,10-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
30988c24-825f-48b4-86bd-f36cc7316dac,Inbound,Feedback,UnProfessional Behaviour,Why your system update so slowly ,86d1b545-ac19-44a6-b038-009eb8754d71,,10/08/2023 17:39,10/08/2023 18:41,10-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,1
9bc23964-82c3-42fc-a5a3-56d452894c57,Inbound,Returns,Fraudulent User,,c255a253-4c03-4c73-9b68-cba93beccd0c,,10/08/2023 16:38,10/08/2023 16:39,10-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
efbd1f6d-af5b-4386-968e-01234454ec0f,Inbound,Order Related,Invoice request,,fc64c820-bec5-46de-8300-86115c3c435c,,10/08/2023 21:06,10/08/2023 21:09,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f04279b7-ca1e-4f15-9d54-f96990d18d42,Inbound,Cancellation,Not Needed,No help this person,5999ab03-94a8-42b6-961f-589d1d0b9046,,10/08/2023 22:09,10/08/2023 22:23,10-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
e9a28bf5-28aa-4aa6-8f9b-db204bb5f226,Inbound,Returns,Reverse Pickup Enquiry,Good work I love Shopzilla ,22b52f35-210d-4352-b871-c5b531e3a693,,10/08/2023 22:46,10/08/2023 22:51,10-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
089b2f32-86f0-4f5c-b9a1-abaeba628bde,Inbound,Returns,Reverse Pickup Enquiry,,2367a446-8272-408c-9a6e-78ea0af84da9,,10/08/2023 07:33,10/08/2023 07:39,10-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
f024e37e-bcde-4056-9372-297c099b69b8,Inbound,Order Related,Installation/demo,,241fdc64-d7bc-4626-a955-2cfa19d2a08f,,10/08/2023 17:30,10/08/2023 18:09,10-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
7a68f462-11d3-4834-a02c-6becb64c1fe4,Outcall,Returns,Return request,,5a6e9760-b25b-44f9-8d10-848f7d7b0cbd,,10/08/2023 13:25,10/08/2023 13:46,10-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3e146412-d20c-4c3c-842d-a1bbbbe0fae0,Inbound,Returns,Reverse Pickup Enquiry,,86109c28-fa48-401a-b4b4-68889af72cc8,,10/08/2023 12:35,10/08/2023 20:01,10-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6182c3a4-cf1f-4721-ac50-a8a0fe0ae0ff,Inbound,Returns,Fraudulent User,,88c39271-3f9e-4961-80bc-da9034fee134,,10/08/2023 07:08,10/08/2023 07:17,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
6752eb49-897b-4610-8477-984dd4e1dcef,Inbound,Returns,Exchange / Replacement,,ae9fede2-b890-488e-a463-9988575c251c,,09/08/2023 23:23,10/08/2023 01:00,10-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
f4f63d65-b5bc-44d2-9d22-ad77ba98bfcc,Inbound,Returns,Reverse Pickup Enquiry,,ec622acc-72e3-4e0c-a38b-948aec3f335d,,10/08/2023 00:51,10/08/2023 00:57,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
90627ae8-bd52-45f5-9f21-b95467ccc017,Inbound,Order Related,Order status enquiry,,4b18da7b-b5a6-4dfd-bfd8-3dab8c46a632,,10/08/2023 17:38,10/08/2023 19:10,10-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
2b67d6b5-2bca-4d75-9c8a-aadcbab0c489,Inbound,Returns,Return request,,6c9cd9b6-79f3-447f-aed6-5b86773d5b0d,,10/08/2023 08:32,10/08/2023 08:39,10-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
108c08d9-db7c-4f36-85b4-c982db009afd,Inbound,Order Related,Delayed,Very bed service ,b5658dbb-41ab-4b80-aac8-9013aac12d22,,10/08/2023 20:18,10/08/2023 23:34,10-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
4d672e55-0c0d-4ccc-a1d6-576b563ad272,Inbound,Returns,Return request,Good,c5090eec-52e3-4279-a1e7-9ac118e5a093,,10/08/2023 20:19,10/08/2023 20:22,10-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
976ff77c-dc3d-493e-a30b-c0ac5d2ea0de,Inbound,Returns,Service Centres Related,,c7c20bc7-d2af-40f9-840d-b9600f4b28ae,26/09/2022 01:12,10/08/2023 21:59,10/08/2023 22:04,10-Aug-23,MUZAFFARPUR,LifeStyle,825,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e0481670-ac27-482c-99f8-79897a07838e,Inbound,Order Related,Unable to track,Customer care executive is too good,d7ea180d-1a96-4e87-9109-d3d95cc0569e,,10/08/2023 10:37,10/08/2023 10:40,10-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
34cd7dc8-074e-420c-9e1a-1a16d6d41be2,Inbound,Returns,Reverse Pickup Enquiry,Mam is Very good service,8e90bc68-8df5-484b-9b0d-b165fcef8c82,,10/08/2023 15:24,10/08/2023 15:28,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
b2b67b11-b508-4000-bd28-fb8dad86fc9c,Inbound,Order Related,Customer Requested Modifications,,d3d5f5cf-d900-4301-91aa-9a91d0fa1003,,10/08/2023 16:05,10/08/2023 16:08,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
2fdd5917-0810-4b5c-9be7-b4fcdd542476,Inbound,Refund Related,Refund Enquiry,,aa12c344-46d1-488f-b998-494e3da5bc92,04/08/2023 16:18,10/08/2023 08:33,10/08/2023 15:06,10-Aug-23,RANCHI,Electronics,19990,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
91cb7cc2-52a8-43a4-9e50-aea78e09d1f4,Inbound,Returns,Missing,,f350ec42-651d-48bc-903d-1f41b7927269,,10/08/2023 09:35,10/08/2023 10:16,10-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c84e2e3d-b828-4149-966d-39c61de06b57,Inbound,Cancellation,Not Needed,"If you are not able to solve the issues, then close the company go, ",bd06be3c-19b1-4ff5-8ef4-b21759e42b21,,10/08/2023 13:03,10/08/2023 13:06,10-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
b4ea4ce4-6008-41e2-96e2-873b96a13ab0,Inbound,Order Related,Installation/demo,Thank ,cfe4091d-aae4-4e28-ae99-388af3ea4a0d,,10/08/2023 16:14,10/08/2023 16:28,10-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
984543cc-8b69-4007-8ca0-03e76702f0bd,Inbound,Order Related,Delayed,,83fd0cbc-65bf-492e-aa67-292f18977264,,10/08/2023 19:11,10/08/2023 19:13,10-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
206054f7-48ce-4313-8558-d8a2b764a355,Inbound,Returns,Missing,,215e84fc-01d7-425a-a5c6-6416eed16ce4,,10/08/2023 17:19,10/08/2023 17:29,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
57abb6a2-73cc-4e4f-92d5-d52321e5e3b3,Inbound,Returns,Damaged,,ae244486-516f-41a2-8445-a14b8ca33d20,,10/08/2023 11:31,10/08/2023 18:23,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
2314e22d-7ff2-4b4f-a946-098f4bcdeead,Inbound,Returns,Fraudulent User,Thanku,da8b3b7c-31a2-4685-b489-9a0038577001,,10/08/2023 15:09,10/08/2023 15:10,10-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
58bea733-671c-4afb-8be0-8b0ec4611303,Inbound,Returns,Reverse Pickup Enquiry,Thanks and return my goods and also return the amount ,6f1a67a2-9d8a-48b9-9482-8b7f06b650b3,,10/08/2023 19:29,10/08/2023 19:32,10-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,4
e785c570-c3a6-47d2-b9a5-494eed7a5250,Inbound,Returns,Return request,Customer support executive is also good ,e29c0606-c824-4715-8b15-713f43d4f04c,,10/08/2023 19:39,10/08/2023 19:44,10-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
a2f06583-8ced-48ce-b4fc-3be6e3685706,Inbound,Returns,Missing,,919e0094-65eb-44e0-b888-25580b734169,,10/08/2023 20:16,10/08/2023 20:59,10-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
61d9c526-28b0-4bf4-b8e1-69ceae4de56d,Inbound,Returns,Reverse Pickup Enquiry,,ccf18e1d-bd10-4de0-828e-2984933e2859,,10/08/2023 06:39,10/08/2023 06:41,10-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
19a06b8a-0dc8-4896-9cfa-10f0f058217e,Inbound,Payments related,Wallet related,,e1940ba6-8582-477f-9b51-1d6690e4d0b7,,10/08/2023 08:43,10/08/2023 08:48,10-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
99655865-1c4d-400a-887a-1073d8cfbe74,Inbound,Offers & Cashback,Other Cashback,Good customer service ,093c5eb4-c5cd-402a-9423-2d5d5b4f49a2,,10/08/2023 14:15,10/08/2023 14:24,10-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
028e655a-6e7b-4529-853f-022ed3f7bf85,Inbound,Order Related,Order status enquiry,Very good,d029457f-96eb-41ec-a0bc-f3e5ea42b1cd,,10/08/2023 16:18,10/08/2023 16:19,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
f0c55a1f-0974-4a7f-bab3-c8c8ce4f4090,Inbound,Returns,Reverse Pickup Enquiry,,ff948974-9640-40f5-8275-5e8e85c92f53,,10/08/2023 17:22,10/08/2023 17:24,10-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
b6731070-0ef3-4d25-b2cf-6b2ae53c2edf,Inbound,Order Related,Order status enquiry,,8641bd14-8c43-46ca-8ca6-a97cf471f3e5,,10/08/2023 20:30,10/08/2023 20:48,10-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
ff8181a5-c52d-43b1-af86-010e437b7a92,Inbound,Order Related,Order status enquiry,Good communication,2af05f6e-e8d3-4f31-aa36-7243fa0bbfc8,,10/08/2023 20:38,10/08/2023 20:44,10-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
d3ba0fa7-97ed-45f5-be54-dfb3443ad11b,Inbound,Refund Related,Refund Enquiry,,9d3e6944-485c-4bcb-a67f-38fc43509974,,10/08/2023 21:07,10/08/2023 21:29,10-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
d1a32fca-3911-47a1-836f-8f2772fd59d8,Inbound,Order Related,Order status enquiry,,d3dd3fef-6318-406e-8041-27e71df7b249,,09/08/2023 23:55,10/08/2023 08:56,10-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
80429231-9b26-48ca-8223-99e615922985,Inbound,Payments related,Wallet related,,e48e8066-1909-43fa-aa76-8d90ee9ada97,05/08/2023 09:27,09/08/2023 00:25,10/08/2023 11:12,10-Aug-23,Garoth,Mobile,13999,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
66819d1d-2449-4ffd-9eea-2077279ec070,Inbound,Order Related,Order status enquiry,Good,6ceed79f-032d-4649-9223-f37ca3815a72,,10/08/2023 21:38,10/08/2023 21:43,10-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
9acafba5-d64b-40aa-be3d-c68f38d1eb06,Inbound,Returns,Reverse Pickup Enquiry,,b7b32927-4da2-49e8-9d93-38108601df65,,10/08/2023 17:20,10/08/2023 17:22,10-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,4
e3d8e9ba-7375-48a8-920a-4c00a8f04646,Inbound,Returns,Reverse Pickup Enquiry,Good,a8813a47-170d-48c5-be4f-9bf861faaab1,,10/08/2023 08:26,10/08/2023 17:42,10-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
b529820b-f096-4858-96f2-0430358ff966,Inbound,Returns,Return request,Very good person customer care executive and very politely behaviour ,f2feda00-f082-45ab-be1b-7e70af9afc03,,10/08/2023 09:43,10/08/2023 09:55,10-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
fb806cf4-8f3d-4954-86fe-a1c525c9f9b3,Inbound,Returns,Missing,,227dba80-f07c-4575-a31d-9d6d3adde9e4,,10/08/2023 10:33,10/08/2023 10:35,10-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
174ca94a-b497-43e5-b079-475a16f7186a,Inbound,Returns,Return request,,d84428c5-a2ff-45dd-91bc-9ac4a7ca9140,,10/08/2023 21:18,10/08/2023 21:20,10-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
82a98447-c6d1-46bd-9330-e5f87934cb60,Inbound,Returns,Fraudulent User,,f70aec07-c8f0-4aff-aaae-e2caa28c2fb6,,10/08/2023 14:59,10/08/2023 15:01,10-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e93f9891-bb68-45b8-856e-ae63bd97838a,Inbound,Order Related,Installation/demo,,f4eb4783-a1d4-41b4-842a-0ae1ee171df7,,10/08/2023 06:55,10/08/2023 16:40,10-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
440d2dd3-4441-40a6-a76c-fb6d9736daf9,Inbound,Returns,Service Centres Related,,53449f15-ac11-4d76-a673-a28f212695bd,,10/08/2023 10:12,10/08/2023 10:14,10-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
cfecec44-2817-45af-9b2f-96330b561e9f,Inbound,Returns,Reverse Pickup Enquiry,,fc18aaea-4301-494f-8472-018b3dd0a416,,10/08/2023 13:43,10/08/2023 13:50,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
c6bd32e5-4781-4856-87ba-a45bd0872301,Inbound,Returns,Return request,,e4b48965-1a9c-46a6-9cf4-89964cf50fa1,01/08/2023 22:10,10/08/2023 17:22,10/08/2023 17:40,10-Aug-23,HANSI,Electronics,1699,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
061f3a91-fdc1-4563-b1d0-23a1baae2c23,Inbound,Returns,Fraudulent User,,2b34f41c-67e7-47be-95a7-9abdd5851ffc,,10/08/2023 12:12,10/08/2023 12:23,10-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
7c005545-ddfd-48ea-9379-acf04459a5a5,Inbound,Others,Call back request,,3d77a78b-33b8-40eb-952b-4c53547ce513,,09/08/2023 21:44,10/08/2023 00:53,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
4fdcf346-8cfa-46f1-ac2e-f8a8cd0d504f,Inbound,Returns,Reverse Pickup Enquiry,,0bd6b440-6dd9-47a9-9ca7-32eeaa0601f6,,10/08/2023 09:41,10/08/2023 09:44,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,4
cefbcdfa-7ef5-4d82-8d53-7ed1a92d78cc,Outcall,Returns,Fraudulent User,,9fddc1d3-135f-40ea-9443-96e6e7ff5f39,,10/08/2023 15:25,10/08/2023 15:28,10-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
dbfa71fe-cfe6-4e87-a4a8-9dbb55a28300,Inbound,Order Related,Order status enquiry,,20eb110e-f724-474a-86ee-ccc9db2bf039,,10/08/2023 12:27,10/08/2023 12:32,10-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
f2b2bc6a-ac06-443a-93e5-3be9c9cf2b95,Inbound,Shopzilla Related,General Enquiry,Good service ,dc18b0d2-9152-4e1b-8b9c-49da13d4eba1,,10/08/2023 07:06,10/08/2023 07:10,10-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,4
16bf2610-990d-4900-b7be-a374f421815d,Inbound,Feedback,UnProfessional Behaviour,,83c44ec3-a50e-496d-841a-e6d43ab002a5,,10/08/2023 08:36,10/08/2023 08:37,10-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
6e8e6c74-4c81-47b7-990e-f90eaa13d125,Outcall,Order Related,Order status enquiry,Your agent not solve the problem and cut the call ,1c06ece3-ca86-4c6b-aba5-6399f535166d,,10/08/2023 19:45,10/08/2023 19:46,10-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ad90697e-1ef2-4d45-9c92-16be64bc525e,Inbound,Shopzilla Related,General Enquiry,,3171e8e8-2ca8-4f60-9ba2-0e158e4dd550,,10/08/2023 22:25,10/08/2023 22:27,10-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
eeb6e0f4-7d05-45fa-871c-1b6492f1f557,Inbound,Refund Related,Refund Related Issues,,70add24a-d7de-487a-b450-fb1bc2d4936e,01/08/2023 11:30,10/08/2023 12:57,10/08/2023 12:57,10-Aug-23,NEW DELHI,Books & General merchandise,182,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
c8b022bb-6fb5-4cb1-9986-7b03ed10ec03,Inbound,Returns,Fraudulent User,card discount should be clear before payment not after   through message.,cc4da6ff-31fa-4c9a-9e96-03b31fb0c70d,,09/08/2023 16:36,10/08/2023 11:17,10-Aug-23,,,,,Catherine Gibson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
be5e1416-743f-437a-9e7c-59ae0ed70968,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,08e72794-3787-4460-8d87-207e90b4806c,,10/08/2023 14:30,10/08/2023 14:33,10-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
1e1fde07-caaf-4787-8321-e2dc20dcfa05,Inbound,Returns,Reverse Pickup Enquiry,,40922a82-00c4-4105-9f61-dedf312568bb,,10/08/2023 23:43,10/08/2023 23:51,10-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
d0c2af08-69bc-42e5-abc2-a7bc8d4844d3,Inbound,Returns,Service Centres Related,,c4703000-dc34-4995-9013-05c76c6d3293,,10/08/2023 10:00,10/08/2023 16:44,10-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
17a2ec11-3d42-4b9a-9721-350213bcff6e,Inbound,Returns,Return request,,b327d5d0-2597-4934-8158-072d9febe4f0,,10/08/2023 19:05,10/08/2023 19:06,10-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
3739f469-f053-4bd9-adb2-7b3f345969de,Inbound,Returns,Missing,,419e30ab-b82a-405c-9007-97532222a003,,10/08/2023 12:50,10/08/2023 19:42,10-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,1
6e259c2f-3923-4dc5-90dd-956bce89ca2b,Inbound,Shopzilla Related,General Enquiry,My problem does not resolve.Payment has done but message is coming for paymentThis is fraud!!!!,bc93f51c-eefd-4198-9105-ea11b84afbdd,,10/08/2023 16:10,10/08/2023 16:25,10-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
31d6920a-9a24-490a-bf71-db4649924710,Inbound,Order Related,Delayed,Problems   se jaldi theek kariye,7feaf8e3-90dd-42c5-96d6-55f924ac460b,,10/08/2023 10:07,10/08/2023 10:12,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
00d7ed17-0295-4da5-b13e-f28b4e76452c,Inbound,Returns,Fraudulent User,Very good ,9c9e389a-74ae-4d85-a375-d0ce7f8008c1,,10/08/2023 17:58,10/08/2023 18:00,10-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5992521d-d579-4062-9860-a52fd5dfa428,Inbound,Order Related,Invoice request,,5adfc575-b4d3-4b5f-a801-efabf54e4555,,10/08/2023 20:52,10/08/2023 20:56,10-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
ef35c1d0-99a7-4947-b928-7db8dd748182,Inbound,Returns,Fraudulent User,,96a48ffe-fba6-4fd3-a32a-5a83a53e9292,,10/08/2023 09:41,10/08/2023 09:42,10-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
89a62065-b8bd-484b-ab46-dd2e3acf694f,Inbound,Returns,Reverse Pickup Enquiry,Customer support was excellent ,c56c6366-c3e7-4c5f-b2d6-8d95d72dc27b,,10/08/2023 11:48,10/08/2023 11:51,10-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
f42a6538-61ec-4807-ad31-c2be173bf296,Inbound,Order Related,Delayed,,8a050389-6b50-421b-b058-009279396483,,10/08/2023 17:17,10/08/2023 17:20,10-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
9758941a-5413-4e04-abc4-f64f8761b3a8,Inbound,Order Related,Customer Requested Modifications,,9cef6650-b9ee-48b0-ad66-84a89db499aa,,10/08/2023 19:40,10/08/2023 19:40,10-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,4
b8886793-d698-44d8-bd4a-e8c93041eac8,Inbound,Order Related,Order status enquiry,Good ,54b3aab6-891f-4425-b922-3da16c500bc0,,10/08/2023 12:30,10/08/2023 12:38,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
9ad34a16-b699-45f0-9031-380ae71e6070,Inbound,Returns,Return request,,00dd8c85-c304-4b1b-af8a-e220caab2cd1,,10/08/2023 22:51,10/08/2023 22:58,10-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
001d1638-f862-4eea-8329-e1210ff678e8,Inbound,Order Related,Delayed,,0857d0ff-3aab-4b5a-883f-a9acfb3136a4,,10/08/2023 11:53,10/08/2023 11:54,10-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
28cd1469-624d-4380-96e4-6515e38719da,Inbound,Returns,Return request,,93b99783-4dd7-4ca3-a250-a2dc7f9348c1,,10/08/2023 15:26,10/08/2023 15:30,10-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,4
2e02da02-f678-41cb-ab81-e24b57886bf4,Inbound,Returns,Reverse Pickup Enquiry,,cd7b56c0-ef3c-42ab-99c1-3faadcf07c16,,10/08/2023 17:34,10/08/2023 17:36,10-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
5d0930ad-e562-41b9-acfb-1ecc2a3e033a,Inbound,Returns,Fraudulent User,Very good & politely addressed our complaint ,a98f64ae-d096-4396-bf51-02c89bc4e021,,10/08/2023 19:09,10/08/2023 19:11,10-Aug-23,,,,329,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
1d334d21-2dc1-46b7-ace8-5ee0b04de0ab,Inbound,Feedback,UnProfessional Behaviour,,3b4d8645-bc25-44fe-b365-65220d535e1e,,10/08/2023 18:48,10/08/2023 19:10,10-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
95054e20-b1be-45a4-8d94-86c10316c37c,Inbound,Returns,Reverse Pickup Enquiry,,2e83b646-4165-484e-bf76-44eddb4170fb,,10/08/2023 19:21,10/08/2023 19:22,10-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
97d3c288-98e8-4d7e-8326-9ca7bf240c08,Inbound,Order Related,Priority delivery,,57041358-dece-4c66-9733-9e931ad6e3f5,,10/08/2023 13:02,10/08/2023 14:12,10-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
ce154997-1c66-4c36-bb22-2535bc3e5b80,Inbound,Returns,Service Centres Related,Good ??,af8a2cca-0c9a-4951-82d5-638239fd1090,,10/08/2023 15:27,10/08/2023 15:44,10-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
4232bab0-d748-4fcf-a913-eb4eef82f2ec,Inbound,Order Related,Order status enquiry,,ae3efba4-f0a9-4b0e-8dbc-eaecef0bff93,,10/08/2023 15:43,10/08/2023 15:46,10-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
41a16cc3-b574-47e2-b998-8114bbc39d9e,Outcall,Payments related,Online Payment Issues,Solve this problem ,9025e3ce-4739-44d8-9203-c41357b49860,,10/08/2023 17:49,10/08/2023 18:12,10-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6ec6db94-e8c3-4fbe-956b-5d068461a984,Inbound,Order Related,Priority delivery,,a479e5f3-b0e3-4ece-926f-7b6afc1ad6e4,07/08/2023 21:23,10/08/2023 16:47,10/08/2023 16:49,10-Aug-23,AMRAVATI,LifeStyle,2249,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bc87d856-788e-4614-954d-ee6bf7bd983b,Inbound,Returns,Fraudulent User,,53289ad5-2aa0-4e23-8796-2acbc40e1366,,10/08/2023 12:26,10/08/2023 12:27,10-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
26aaabcb-92e8-4ad2-856a-a23ee4410964,Inbound,Returns,Return request,,25dbf12d-79dc-4aee-a24b-f35c57e15978,,10/08/2023 08:46,10/08/2023 16:51,10-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
05a081cd-02e3-4575-9daf-a325c73a30eb,Inbound,Returns,Missing,,8da753cd-efda-4c77-b79f-6344cb861053,,10/08/2023 09:26,10/08/2023 10:20,10-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
740127ad-1682-4f6d-bc66-608e7ba7619c,Outcall,Order Related,Delayed,,e19f642b-38d8-4e38-b06f-4bcf5449bda4,04/08/2023 16:16,10/08/2023 17:45,10/08/2023 17:51,10-Aug-23,KANDAHR,LifeStyle,804,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
4a2840bf-d639-403c-ad33-7beb80ac885f,Inbound,Returns,Reverse Pickup Enquiry,,bb7cb8a1-5333-4add-b802-5c7edf01ff73,,10/08/2023 11:33,10/08/2023 11:39,10-Aug-23,,,,,Jacob Hester,Emily Yamashita,John Smith,>90,Morning,5
7ef21c41-e5fb-4542-8a4c-fbf04a91a5dd,Inbound,Returns,Reverse Pickup Enquiry,,5d14aca1-8042-481f-8157-72ee96b2acbc,,10/08/2023 20:28,10/08/2023 20:39,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
723c4601-1ae0-42ba-9b29-5734938355c9,Inbound,Returns,Return request,customer service is very helpful thanks....,38e027d3-8b51-4613-9f60-5c20bcf96fdb,05/08/2023 13:43,10/08/2023 13:33,10/08/2023 13:34,10-Aug-23,SOLAPUR,Electronics,1499,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
de202f18-1f0d-42ee-8e83-cc49814d3cce,Inbound,Order Related,Delayed,Thanks you so much ,ad2c0d43-2b98-4141-b37f-e63497a93db4,,10/08/2023 09:53,10/08/2023 09:54,10-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
0c9b1aaf-268f-4b2c-9a45-2d1a0885e00e,Inbound,Returns,Return request,,e4191013-3c22-4dc6-800a-ab10ceb9e8c5,,10/08/2023 14:28,10/08/2023 14:32,10-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
ed9a2b41-807a-45b1-b28a-db080e27cb0c,Inbound,Returns,Reverse Pickup Enquiry,,62b1e75e-2d41-453d-ae8b-67bd679b3ddd,,10/08/2023 15:29,10/08/2023 16:17,10-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,3
b8fa32c5-96db-4499-ba78-c2d2bc6828d0,Inbound,Returns,Reverse Pickup Enquiry,Fix technical errors,f549c256-d690-4e9b-ac02-9bfd0b9abffb,,10/08/2023 20:07,10/08/2023 20:26,10-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
13e2e7fc-a357-4456-9966-6a4707ee93c2,Inbound,Order Related,Invoice request,,8c4061a9-ad58-4687-90e2-481cd06865aa,,09/08/2023 23:51,10/08/2023 05:17,10-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
465e6d64-7d02-4659-828e-65baa7e2cf26,Outcall,Returns,Reverse Pickup Enquiry,Good person,bf942aa9-6b74-43bf-a857-21245eda3e97,,10/08/2023 08:59,10/08/2023 09:00,10-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
701460af-9544-4f91-ad4a-b0049fbe4360,Outcall,Returns,Missing,Very good person.,6f059e90-76a3-436b-a082-fa0dbe3e6600,,10/08/2023 11:04,10/08/2023 11:09,10-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
953cdaef-62c9-486e-8b37-733dacb6e522,Inbound,Payments related,Payment related Queries,,fd3ed752-b9e7-47a1-b405-8b40b4634aeb,,10/08/2023 16:53,10/08/2023 16:54,10-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
06b26059-bb4b-4e77-bd53-5cfe42aa3fc9,Inbound,Order Related,Invoice request,,bf3604b2-a45b-456a-8c13-a5ec61a45944,,10/08/2023 20:39,10/08/2023 22:15,10-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,3
0f184179-0148-4a6b-8405-0ddcf0c3eb16,Inbound,Returns,Return request,,d38d4b5a-a293-4455-967a-61264162dc96,,10/08/2023 22:51,10/08/2023 22:54,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
15a92ae8-f07e-4041-95bb-f6c4b7c22f90,Inbound,Returns,Fraudulent User,,aff4ce91-1352-4d74-9f92-01a83bc927c9,,10/08/2023 00:01,10/08/2023 07:15,10-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
1e493879-145c-4480-8259-9845f3f80633,Inbound,Order Related,Installation/demo,Thanks ,e4c30617-0564-4234-87de-effaaea8a576,,10/08/2023 06:51,10/08/2023 06:54,10-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
46fef1c9-f82c-4f71-8e13-3274d11bb34a,Inbound,Order Related,Installation/demo,Thanks you information,23736fad-28b7-4866-b163-20a412084c61,,10/08/2023 10:19,10/08/2023 10:32,10-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e86489b1-d01f-46a8-bb18-e1f0cb0120ae,Inbound,Returns,Wrong,,3199afbf-2d75-410a-a02a-5320369d5774,,10/08/2023 10:37,10/08/2023 10:39,10-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
6c5eff78-98f7-4a48-9f50-9d63bb32e4ff,Inbound,Returns,Reverse Pickup Enquiry,"????? ?????  ???? ???? ?? ??????? ??????? ???? ???? ??? ?? ?? ???? ??? ?? ???? 9 ???? ?? ?? ????? ???? ?? 10 ???? ?? ???? ?? ?? ????? ???? ????????? ?? ??? ??? ???? ??? ???? ???? ??????? ?? plz ???? ?? ????????  ?? ?????Please change it because I didn't know that my shoes size is 9 number and by mistake I had given 10 number, so please I am requesting to change my shoes, plz change it, no please",d05a8899-bb02-46fa-b6a4-b67ef63a8790,,10/08/2023 12:36,10/08/2023 12:41,10-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
463d60bd-a5a3-425d-a00c-2571c2e43f6b,Inbound,Returns,Return request,,b0a605ec-2d83-41f6-9363-8f9c856883e5,,10/08/2023 17:13,10/08/2023 17:14,10-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
b1790e86-cc54-42db-bc2d-dbfd166fe0c5,Inbound,Returns,Fraudulent User,,bad0cb98-1e34-4a4b-b30d-3402dedc69e5,,10/08/2023 17:25,10/08/2023 18:17,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
c285f930-5099-406c-944b-6faf6217d9a7,Inbound,Order Related,Invoice request,,9f5c1f43-4405-4da4-876c-9bc1ffdf8914,,10/08/2023 17:31,10/08/2023 17:34,10-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
bee2e1ac-76c8-498f-8216-2c4148102c10,Inbound,Returns,Reverse Pickup Enquiry,,34d9c32a-ccc5-44ea-bdc6-e7ae0a8cd04b,,10/08/2023 08:42,10/08/2023 09:10,10-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
45bf4c14-23db-4c3b-a489-7acf76abf1f7,Inbound,Order Related,Delayed,,08228683-e14d-4bda-9c01-5f07a6fea3b8,,10/08/2023 09:41,10/08/2023 10:02,10-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,1
7fcb77d6-768b-4360-8b36-475646e90b9d,Inbound,Returns,Reverse Pickup Enquiry,,bc11225a-dfdd-474d-a5d6-a0a159807ae9,,10/08/2023 00:08,10/08/2023 07:28,10-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
e6b99fdb-306d-4e8f-be5c-c40d4e891c94,Inbound,Returns,Return request,,6859d29e-c349-41bb-ac6c-c99ef6f9c424,,10/08/2023 22:37,10/08/2023 22:46,10-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
58aab1a5-fca0-458a-9108-ddcfc07c95f3,Inbound,Returns,Reverse Pickup Enquiry,This app is too good their are variety of trendy and design er clothes,63781221-c119-4cf3-a378-6362e20da1a8,21/06/2023 09:06,10/08/2023 18:05,10/08/2023 21:44,10-Aug-23,KATIHAR,LifeStyle,799,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
3bdf6f2b-f2d6-4398-b50e-6fd7db26ebed,Inbound,Returns,Reverse Pickup Enquiry,Improve clothes quality ,e4a18eb5-352a-4d67-bd31-025a83a52670,,09/08/2023 14:15,10/08/2023 06:10,10-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
c25aa17d-042f-4fb6-a0dc-b1a764fae72e,Inbound,Refund Related,Refund Related Issues,Thank,88e4cd45-281c-44f2-a7b7-19143d430502,,10/08/2023 15:00,10/08/2023 15:03,10-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e5baf35b-bec3-40d9-aecf-bcc154b934ba,Inbound,Order Related,Seller Cancelled Order,,24022d32-296a-40eb-8834-719b79cafe89,,10/08/2023 18:34,10/08/2023 18:36,10-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
440621b4-2fea-414b-9bca-fa2ff92433e3,Inbound,Returns,Return request,,e1cde3e9-7519-460c-a594-dda249903868,,10/08/2023 23:24,10/08/2023 23:27,10-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
78b4498f-ea98-4047-992f-3d40fcb9e183,Inbound,Returns,Exchange / Replacement,,b3f61367-2ca0-45d1-bb89-fbf8e5347a98,27/07/2023 09:16,10/08/2023 10:45,10/08/2023 12:15,10-Aug-23,VADODARA,Mobile,29999,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
e575d2a4-013c-4bee-a181-4b911136d979,Inbound,Order Related,Delayed,,227fa2eb-1b9c-4e5d-a106-21dfcc0da0de,,09/08/2023 19:52,10/08/2023 12:00,10-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
eff3162d-cb03-4853-8e81-a88f00ffff92,Inbound,Returns,Reverse Pickup Enquiry,,753bd559-eea1-4bcb-a73c-cd2454c36389,,10/08/2023 15:57,10/08/2023 19:24,10-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
0102245f-710c-4c82-9a33-030e2943b407,Inbound,Returns,Return request,,7adf3268-a2d6-4f8d-be2a-ed79727d0818,,10/08/2023 23:41,10/08/2023 23:43,10-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
87034835-a92e-4176-805e-7365280308ed,Inbound,Returns,Fraudulent User,Very very good ,ca665847-55dc-4adf-9cce-6d6ab7967018,,10/08/2023 09:08,10/08/2023 09:13,10-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
26da9817-1052-4b3d-8bab-7058414c16ce,Inbound,Order Related,Invoice request,,8bebe5f9-bc8d-4f43-ba3b-178fb7401d65,,10/08/2023 13:59,10/08/2023 14:04,10-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
0e6f9dd4-81f2-4e12-bf64-1ea19bf64dc3,Inbound,App/website,Issues with Shopzilla App,,42aae08d-4029-4cc3-80ed-794334eae83a,,10/08/2023 00:07,10/08/2023 00:09,10-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
417cf3ec-3f73-4550-905a-feb9bb94d301,Inbound,Returns,Service Centres Related,,2706f985-3031-457d-9327-2b181678a852,11/03/2023 22:49,10/08/2023 18:37,10/08/2023 18:48,10-Aug-23,DEORIA,Electronics,1399,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
e402a710-46f4-4efa-9f03-291c529a8597,Inbound,Product Queries,Product Specific Information,,20103675-6787-4bb6-93e1-1349cb5c55cc,,10/08/2023 00:17,10/08/2023 00:40,10-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
74003cbc-d0bf-4fff-b23a-2041f3ddbfaa,Inbound,Order Related,Installation/demo,,bba0bc07-e0fc-48f0-a8e9-eb5e19c27e2c,,10/08/2023 22:18,10/08/2023 22:21,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
77247f96-f6b6-42b1-bbb3-4f654aebab30,Inbound,Returns,Reverse Pickup Enquiry,Good ,1989d18b-31b9-4d08-98e9-2bfd07066c34,,10/08/2023 18:18,10/08/2023 18:21,10-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
c17154a8-fc4d-49bb-a67b-7c509833fc39,Inbound,Feedback,UnProfessional Behaviour,,f9d2eb41-21e4-4923-9ead-80a5bf08f1cd,,10/08/2023 19:00,10/08/2023 19:01,10-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
1b0b6491-6695-4d15-8bcb-327ccf1a23f4,Inbound,Returns,Reverse Pickup Enquiry,,60d9b8fb-db11-41a6-9f4c-9eea4ffea6c2,,10/08/2023 07:10,10/08/2023 07:18,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
246161bf-0d42-48e8-99da-adcfa9ecb1a3,Inbound,Returns,Fraudulent User,Polite,d9082535-c369-4b42-addc-52f00e3162f6,,10/08/2023 21:18,10/08/2023 21:25,10-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
24261fd9-ba6b-46bb-9bcc-957ae1e1962c,Inbound,Refund Related,Refund Related Issues,,5dc0c5bd-a1d7-4a4b-8c63-001434ae042a,03/08/2023 19:41,10/08/2023 17:40,10/08/2023 17:41,10-Aug-23,JHUJHUNU,Books & General merchandise,451,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
8dd43913-a21e-403e-b79f-2f80dca61dcc,Inbound,Returns,Wrong,,98243091-baec-4225-a8dc-487875d30ff1,,10/08/2023 12:01,10/08/2023 12:04,10-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
9c9e1ac8-cec5-453f-822e-9d986c2bb979,Inbound,Order Related,Installation/demo,,9e83a356-0273-4b56-bd83-bb0d4142f17b,,10/08/2023 21:22,10/08/2023 22:58,10-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
b068c070-9fff-4a9f-b24c-ef6b86b6b0e8,Inbound,Cancellation,Not Needed,The worst website ever. I won\u2019t order anything from today. You just played with my money. You didn\u2019t give me the right to cancel this product,b872001b-ff13-4eee-abeb-ee0b2fc7c208,,10/08/2023 22:26,10/08/2023 22:47,10-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
9eaaa8f7-da0d-44e4-9f16-fb7cb77bae44,Inbound,Returns,Missing,,9c204107-5ef4-415e-9854-c91d57ad8247,,10/08/2023 00:06,10/08/2023 00:08,10-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
73f62c95-3306-46f7-afd6-30a6e9f0eef8,Inbound,Returns,Return request,,14c2bbef-e004-4830-be28-e7f2da367473,,10/08/2023 16:32,10/08/2023 16:40,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
b9c32598-0649-4e9c-973f-a37773b05e8a,Inbound,Payments related,Online Payment Issues,,0f9669b0-8599-479b-9bf1-bee6231a3055,,10/08/2023 17:25,10/08/2023 17:31,10-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
b80cc0ef-097d-4870-9ff0-d456e26cf97b,Inbound,Payments related,Payment related Queries,,82afa41c-eead-4305-8748-762a1e236866,,10/08/2023 18:33,10/08/2023 20:49,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6b4f7cd2-4841-4fa6-9818-d6ebdfced316,Inbound,Returns,Reverse Pickup Enquiry,,2139a970-f4cf-4ac6-adce-f5fff00e827c,,10/08/2023 20:22,10/08/2023 21:14,10-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
97193dfd-1864-4a6b-89d5-501ce8a30994,Inbound,Returns,Return request,,bbfd805e-aef6-402f-8c8e-1106b5352be0,,10/08/2023 09:06,10/08/2023 09:11,10-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
71ece4ad-076a-4ae1-a0c9-a9901b33f9f6,Inbound,Order Related,Installation/demo,,0796504a-c821-41a5-913c-a86fe107ac28,,08/08/2023 20:21,10/08/2023 18:02,10-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,2
4d4946cb-d04e-48eb-95fd-11734f98ab71,Outcall,Returns,Exchange / Replacement,Don't dupe customers,6e331876-b881-4627-b22e-5a8cb11f9843,,10/08/2023 10:16,10/08/2023 10:22,10-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
359e7c77-6823-44c4-815d-92214d6bfe46,Inbound,Order Related,Installation/demo,,913e97d4-96ea-493c-bba4-b9eb4f076791,,10/08/2023 13:59,10/08/2023 19:20,10-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
26396542-b73c-4bd5-8642-4b29dba63e4d,Email,Order Related,Delayed,,23926e36-1373-49b7-bbc8-52e167ad3cb6,03/08/2023 16:13,09/08/2023 16:43,10/08/2023 12:00,10-Aug-23,CHENNAI,Books & General merchandise,50,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,1
cc38e360-c810-4994-90f9-98a42beb51b2,Inbound,Returns,Return request,Worn product,992c6eaa-f385-4f0a-9375-f19b15d3b27e,,10/08/2023 10:53,10/08/2023 11:13,10-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
87078eec-714f-440d-b40d-2eb34feca201,Inbound,Returns,Reverse Pickup Enquiry,,661aac28-6cb8-420a-bbb1-057aa75d6e22,19/07/2023 20:22,08/08/2023 15:43,10/08/2023 13:16,10-Aug-23,MUZAFFARPUR,Electronics,16490,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
53a5be0b-cfca-4029-84d2-21f44f19b38d,Inbound,Returns,Return request,Great team,f8b55635-5328-45c2-973d-f8ea7be99346,,10/08/2023 14:10,10/08/2023 14:14,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
583f9784-21fb-413c-825a-719188fb396e,Inbound,Order Related,Order status enquiry,Very poor,db358c53-f35c-4fc5-920b-3ec0bb49e711,,10/08/2023 19:18,10/08/2023 19:18,10-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
7c757bae-1258-4956-859c-5d841d913ec9,Inbound,Returns,Reverse Pickup Enquiry,,0f2e8329-5702-42a1-93db-30593b899155,,09/08/2023 12:46,10/08/2023 02:12,10-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
9d0ad108-e6de-45cd-a9a9-62dd5e760a70,Inbound,Returns,Wrong,,0854bad7-02ba-4cdb-abbe-4600c7289b7f,,10/08/2023 07:20,10/08/2023 07:23,10-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
68bec6fc-8123-4ccf-9d18-1eaa8b189406,Inbound,Returns,Reverse Pickup Enquiry,Very poor customer service on issues handling.,1517e7c4-a233-42d6-b69f-ab0f8ca7a03d,,10/08/2023 19:48,10/08/2023 19:49,10-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
22b9e51a-d067-4f62-ab31-c3fd2ce69929,Inbound,Returns,Reverse Pickup Enquiry,,5412d609-6b82-4870-bbd2-57a873d370ed,,10/08/2023 18:50,10/08/2023 18:55,10-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
0d3c2de5-045b-43e6-9685-c528acdfd27f,Inbound,Returns,Reverse Pickup Enquiry,,2e50a1d2-64f2-4b9f-b77d-c09b40c4d558,,10/08/2023 11:05,10/08/2023 13:09,10-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
95eddc72-9860-4436-959a-a9b52b398edd,Outcall,Payments related,Payment related Queries,,3b08d8ed-2cc7-41a9-8957-9a45522f2f5e,,10/08/2023 09:10,10/08/2023 09:10,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
d4e12271-11ef-434d-819e-dafb234d0d53,Inbound,Returns,Return request,Our time is very important and Shopzilla is a very trustable purchasing app so please make your policys is flexible,b2d87a8c-e54a-41a2-9169-9967fb3d6e16,,10/08/2023 17:40,10/08/2023 17:43,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
f9b918f5-496d-429f-9d22-17c8f699b2e2,Inbound,Order Related,Order status enquiry,,15032803-04fd-49be-a955-cf00fa2605ef,02/08/2023 15:37,10/08/2023 10:44,10/08/2023 11:28,10-Aug-23,MUMBAI,Electronics,114990,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,4
55a394e0-0004-43b6-ad35-713324dca2ae,Inbound,Returns,Exchange / Replacement,,c1d3d39b-5698-49be-b62b-74946c5a2e7f,23/07/2023 12:59,10/08/2023 21:41,10/08/2023 21:50,10-Aug-23,PUNE,Mobile,32999,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
d2b9a15c-d5ab-4fc3-869a-f4e7cbcc8b31,Inbound,Order Related,Delayed,,f902f52f-5bd0-4e05-9af5-0fdd32bd8930,,10/08/2023 07:05,10/08/2023 07:10,10-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
1626b6cc-19b4-4af9-b4ed-82fb78263323,Inbound,Order Related,Invoice request,,23cc8fcc-f1a2-4379-961e-604602f58997,,10/08/2023 17:15,10/08/2023 17:29,10-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,2
0d16d943-f8cf-44dc-b5dc-1936458d56fd,Inbound,Returns,Reverse Pickup Enquiry,,b674d263-87e8-4508-9ada-ca7d36879ac3,,10/08/2023 17:26,10/08/2023 17:29,10-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
3196c30c-763e-4885-8391-30461536e725,Inbound,Returns,Return request,Customer support executive is Nice,f0b3b4c2-cad6-43d0-8cce-ef53b954beff,,10/08/2023 18:11,10/08/2023 18:17,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
541cac0b-ab35-4dce-bea8-f18ff783eadc,Inbound,Returns,Return request,,54bd0dd5-6daa-4ef8-8a42-1805f59ab24c,,10/08/2023 22:06,10/08/2023 22:13,10-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,4
c7a08b94-e979-4fb0-85e7-57fd00bfcfa6,Inbound,Returns,Missing,Decent,c8cb6398-8982-4244-9d98-0a28cda23770,,10/08/2023 23:13,10/08/2023 23:24,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
b617d826-55b5-4601-8c35-9bf30d5dd914,Inbound,Returns,Fraudulent User,Good ,8cae0a16-c6be-41ca-8e1a-ca56370aeac8,,10/08/2023 09:26,10/08/2023 12:31,10-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
e3b1ca3b-27d2-4866-a102-1f1395227b83,Inbound,Returns,Service Centres Related,My experience was ??,17d4474c-2826-4242-93a3-d55ae7a1246b,,10/08/2023 18:18,10/08/2023 18:20,10-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
1c11b264-2346-4070-95e3-92edd7685ec9,Inbound,Returns,Reverse Pickup Enquiry,Very Nice Services,808105fe-0a8b-43bb-87d6-dcd5947da9e9,,09/08/2023 14:20,10/08/2023 14:41,10-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
0d23fbdc-9ead-403e-b99e-6d3eb2b53b0d,Inbound,Returns,Reverse Pickup Enquiry,She was quite responsive & able to understand the problem. I was looking for exchange and not return. ,da958fea-f403-4b65-a6e3-80dac2063658,,10/08/2023 10:43,10/08/2023 10:44,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
382a9d58-523c-430e-ad90-3896ece7826b,Inbound,Returns,Reverse Pickup Enquiry,,15eda30e-9502-432e-ade4-120b4224ad16,,10/08/2023 11:26,10/08/2023 19:24,10-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c4d48d40-99c3-4268-b3f1-5536e9cda05d,Inbound,Returns,Reverse Pickup Enquiry,,ab3ba96a-5479-46b5-b316-27d967fcdcb7,,10/08/2023 18:42,10/08/2023 19:07,10-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
738b0649-f719-4d6a-b27f-c6572f44a107,Inbound,Payments related,Payment related Queries,All good,fea68e34-942a-4677-8eb3-b695fee5413b,,10/08/2023 16:36,10/08/2023 16:38,10-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
aa95c1af-e18e-4c99-9e2a-2b30ce1d4f07,Outcall,Returns,Exchange / Replacement,,a436835a-a501-4bf7-bcee-edf3347d1488,,10/08/2023 17:59,10/08/2023 18:01,10-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
2ce51856-5256-4937-83ad-30e3c871cb49,Outcall,Order Related,Delayed,Thanks ,9e07fe7f-eaa3-4e2d-b533-62382b1e6904,04/08/2023 09:30,10/08/2023 16:13,10/08/2023 16:26,10-Aug-23,AMRITSAR,Mobile,9999,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
3b97d9b6-6b96-4f3f-beec-f9fa04e4512c,Inbound,Payments related,Wallet related,,44600de4-789b-4487-85c0-d97b5dd10325,,10/08/2023 22:14,10/08/2023 22:15,10-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
31086279-b83c-4b4a-949e-0ea18a1e082b,Inbound,Order Related,Order status enquiry,,2de6b245-5ec5-4b83-af70-f00c03473990,,10/08/2023 23:39,10/08/2023 23:41,10-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
dfd09875-a936-4603-ae4c-1debecbd8c6d,Inbound,Returns,Return request,,ee871755-731a-4827-9f96-9f88ebb9b94a,,10/08/2023 13:02,10/08/2023 13:35,10-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
cbd2670c-e386-4494-a6c0-977d3ea639cd,Inbound,Returns,Return request,,e2c1963d-9b62-4888-9e0d-cc158dedf674,,10/08/2023 19:37,10/08/2023 20:02,10-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5567a279-9782-4c8b-a29e-7bb68e6d7a76,Outcall,Cancellation,Not Needed,"All good, I am not happy that I could not get the product that I wanted to buy & your delivery partner is giving wrong inputs ",041831f4-2f6d-446b-8c0b-e545ac0e42e1,,10/08/2023 22:45,10/08/2023 22:50,10-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,4
5d2a64d0-c5f9-4505-acb5-9c8ede66a8d9,Inbound,Returns,Exchange / Replacement,My issue is still not resolved hope it does soon. Though customer support is good. Wait time is high,b421b4e8-10ef-4c9e-9940-0f9cfa703e2a,,10/08/2023 00:10,10/08/2023 00:12,10-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a0f2d4a5-a799-4706-b5d2-c04970af5983,Outcall,Returns,Reverse Pickup Enquiry,Thanks,3f79d30d-5a18-43dc-a48a-26cce74a10e7,,10/08/2023 13:19,10/08/2023 13:22,10-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
8d62d10a-45c7-4128-b1bb-9aba73a9cff7,Inbound,Order Related,Invoice request,,4b189cc1-1d89-49fc-bcad-84e62670c490,,10/08/2023 19:42,10/08/2023 19:55,10-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
d0bcf3aa-9aa6-4fb2-ae88-708bf04f38c7,Inbound,Returns,Return request,Wonder full customer service ,d9670a85-02d3-4369-9c27-7b639cbb7dac,,10/08/2023 19:34,10/08/2023 19:36,10-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
3fd6ac02-0fb8-438f-8f84-b51d968f7918,Inbound,Returns,Reverse Pickup Enquiry,Very good ,627c6672-63b2-4fbc-8e1c-7a566da030c9,21/07/2023 20:10,10/08/2023 22:43,10/08/2023 23:32,10-Aug-23,RUDRAPUR,Furniture,488,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
5eb6379b-33a5-4f4b-a08d-3c3fcf9e175e,Outcall,Returns,Reverse Pickup Enquiry,,320f84d1-8cdf-462c-b006-4022656f5955,,10/08/2023 17:44,10/08/2023 17:46,10-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,3
92d427c1-d4d7-49d6-9c54-ea92cc237638,Inbound,Returns,Reverse Pickup Enquiry,,d261908e-3f0f-4899-80ae-63af0ff52b5f,,10/08/2023 13:34,10/08/2023 13:36,10-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,3
b42f87b8-0dd5-485f-a8bd-981625939698,Outcall,Payments related,PayLater related,,e9d07475-db1c-4cfa-8ae5-c011ed46e2df,,10/08/2023 19:59,10/08/2023 20:03,10-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
4ec22c4e-de16-4769-ad6a-74e65887146a,Inbound,Returns,Exchange / Replacement,Good customer service,18d4f76a-1e7d-4d59-a4d4-003a1ba0efbb,,10/08/2023 20:06,10/08/2023 20:07,10-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
69c62426-dc92-41e1-8d17-b8496b65689e,Inbound,Order Related,Delayed,,488be2ba-f414-401b-9581-453a1d246b29,04/08/2023 13:26,10/08/2023 12:20,10/08/2023 12:23,10-Aug-23,CHANDIGARH,LifeStyle,499,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
0899f3b0-2d61-406c-8753-953b55080a11,Inbound,Order Related,Order status enquiry,,7a124ed2-0495-442d-8661-37016c8ce85e,,10/08/2023 17:04,10/08/2023 17:15,10-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cbd74bff-10f7-4b0a-bd02-4702c1206598,Outcall,Order Related,Order status enquiry,,b6340537-04c4-4625-8f42-531ad40e743e,04/08/2023 20:30,10/08/2023 08:46,10/08/2023 08:46,10-Aug-23,HOWRAH,Electronics,75990,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
8b3947c9-040f-4dbc-999c-3f289943cb3d,Inbound,Product Queries,Product Specific Information,Not replacement product ,4cf49244-8877-4b09-9544-9d0e500182ab,,10/08/2023 12:45,10/08/2023 13:21,10-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
bdf0c7b6-1225-47fd-aa15-981b8e074f96,Inbound,Returns,Reverse Pickup Enquiry,,6f21bf1f-a019-4c1a-9b4a-e17036e08afa,,10/08/2023 13:51,10/08/2023 13:52,10-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
39d6f04c-0ebf-42f0-a42b-60b880ad8d5b,Outcall,Order Related,Priority delivery,The executive was very helpful and understood my concern very properly,1595da75-1a11-422e-afbf-104cc78dc918,,10/08/2023 20:22,10/08/2023 20:34,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
0a414efd-d5bc-49e8-8fb1-76a04731265e,Inbound,Returns,Service Centres Related,,5a461cb0-7244-46f4-bb76-9ca65dff25f2,,09/08/2023 18:35,10/08/2023 23:22,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
5e07eb08-0465-4d11-9210-89bd9ff7e883,Inbound,Order Related,Invoice request,,6221f00f-d6a3-442b-b785-9a503c86bf09,,10/08/2023 13:42,10/08/2023 13:46,10-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
b85a11d8-95d9-4790-a71a-5f2d52fc76e1,Inbound,Order Related,Installation/demo, excellent service,50a20fc7-89ec-4a03-adf9-77e55e012764,,10/08/2023 16:46,10/08/2023 17:23,10-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5a87f382-6def-4f76-90a0-d6fe45371d02,Inbound,Returns,Wrong,,bbf19bd2-bbbb-40f3-8b42-b314c4cd7d63,,10/08/2023 20:35,10/08/2023 20:45,10-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
6ca4feed-0344-43dc-9e24-d83fbc7060ef,Inbound,Returns,Fraudulent User,,13c01f20-6ce1-4c3b-8dec-744823735e89,,10/08/2023 06:23,10/08/2023 06:32,10-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
80237f4c-af31-42bc-a194-766fd1d0be4a,Inbound,Refund Related,Refund Enquiry,,1b13813a-e15d-48e4-a8f1-bd31b35c308b,,10/08/2023 09:54,10/08/2023 10:09,10-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,2
970ad67b-b979-41af-8e03-122357064516,Inbound,Returns,Return request,,228d71c2-d115-4614-b0dd-b389067e0b98,,10/08/2023 14:15,10/08/2023 14:17,10-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
9665eead-e337-4bc2-8dd2-3aed04c18a73,Inbound,Order Related,Delayed,,fe7764c7-2abc-4f8b-b79e-192f45ef56bb,,10/08/2023 14:50,10/08/2023 14:51,10-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
9a9b89e3-af27-4620-b7b3-4aadd11a4965,Inbound,Returns,Fraudulent User,,5aa9e4e7-17e8-4b0c-a19a-38043af82d38,,10/08/2023 21:15,10/08/2023 21:23,10-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,4
5b13a4ee-db6f-4bf7-9d19-7056eb3ec4ff,Inbound,Returns,Missing,,ffc5d44b-3637-4b0d-ac1a-b34703316760,02/08/2023 19:06,10/08/2023 07:05,10/08/2023 07:11,10-Aug-23,GAURI BAZAR,Electronics,1499,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
978e752e-640c-424c-b7be-673bc3daf6d1,Inbound,Returns,Fraudulent User,,ca35d74a-c4e9-4036-a647-27f76fa2f8b2,,09/08/2023 22:23,10/08/2023 09:26,10-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
1d1cb494-55c0-46c3-80d1-4581f9152f94,Inbound,Order Related,Invoice request,Make your customer care executive..experienced to attend call and resolve  issue as fast he can ,db5f7df7-484c-4958-b9bb-bcc9e28f1ea5,,10/08/2023 09:13,10/08/2023 09:35,10-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,4
7ae07421-7ef9-4017-94c4-98ac1940a0d5,Outcall,Returns,Return request,I don't know ,98c8463c-e37d-4d1a-a64e-bddf76ff9386,,10/08/2023 10:38,10/08/2023 12:20,10-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
eefd0668-0d8f-4119-8c64-25e64dc4319a,Inbound,Shopzilla Related,General Enquiry,Shopzilla pay later emi is a most helpful for costumer but problem is there is no perfect solution in that platform,2cfd8320-2adc-4bcf-844d-3eba725a2200,,10/08/2023 11:46,10/08/2023 11:50,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
b03771a7-8215-4265-8133-676b3655a6aa,Inbound,Product Queries,Product Specific Information,,d5e59029-a0da-4357-bc47-12ca7b7712ec,,10/08/2023 20:12,10/08/2023 20:49,10-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
aae2d871-9d0c-478f-abd7-f113e19e974f,Inbound,Returns,Reverse Pickup Enquiry,,9ddc43b7-1ca3-4e30-a645-f25c48c94eba,,10/08/2023 20:30,10/08/2023 20:32,10-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
e0879891-320b-4f1d-ba52-9a649a1df150,Outcall,Shopzilla Related,Shopzilla Rewards,I\u2019m not happy ,ec25c088-b8d3-4048-8f0b-76b7e8897e8f,15/01/2023 22:19,07/08/2023 17:43,10/08/2023 07:10,10-Aug-23,RANGAREDDY,Home Appliences,48990,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,1
658ef80c-0ca8-480d-97b4-be215baf6f66,Inbound,Order Related,Delayed,Nicely explained miss   working ,6b96f154-6eed-4ea7-b5c6-4d77ba9c0794,,10/08/2023 08:56,10/08/2023 12:23,10-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
953befe4-db10-4621-853b-ffb4b2e170b3,Inbound,Returns,Reverse Pickup Enquiry,?,7efd3756-df7c-4e80-b293-b9ba9416d7d2,04/08/2023 22:34,07/08/2023 20:06,10/08/2023 08:05,10-Aug-23,LUCKNOW,LifeStyle,279,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3a5511ff-60dc-42f5-8e30-8a1487105820,Inbound,Returns,Return request,Thanku,cdd3bf3b-baef-4b77-a116-c9c737ef9f4d,30/07/2023 06:27,10/08/2023 22:18,10/08/2023 22:21,10-Aug-23,SASARAM,Electronics,1299,,Haley Carroll,William Park,John Smith,61-90,Evening,5
87592a9f-ca34-4996-b7ed-df456085eeb0,Inbound,Offers & Cashback,Other Cashback,,0b3b6c17-414e-43cf-9903-0f0899dcda24,,10/08/2023 07:56,10/08/2023 08:51,10-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
8dcf3c78-3a2e-43c3-89da-7a5790908250,Inbound,Order Related,Installation/demo,,d126905b-bc61-4824-8b70-9e17ec671a0d,24/06/2023 22:53,10/08/2023 11:04,10/08/2023 11:09,10-Aug-23,AMBIKAPUR,Home Appliences,3580,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
637ddd3c-0c7e-4771-b207-92ed81d0ea93,Outcall,Returns,Return request,,946fd87d-96a8-4e02-acd4-48880c14f244,04/08/2023 21:20,10/08/2023 09:33,10/08/2023 09:39,10-Aug-23,ALLAHABAD,Electronics,999,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8881e7da-c7fe-4f4f-8acd-9cc23c92e548,Inbound,Order Related,Delayed,,c5c327de-07f9-4e0d-986a-c02a6dee21c7,,10/08/2023 21:23,10/08/2023 22:20,10-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
60f79398-c746-4b8d-87e0-5cf8c556dcb4,Inbound,Order Related,Installation/demo,,a2375649-7e9d-4476-ac8d-1833f73d6c2d,,10/08/2023 21:41,10/08/2023 21:44,10-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
2ddfabf1-4f42-43a3-893e-9fc3a14d6816,Outcall,Returns,Wrong,,a9411fa3-c6db-4d0d-897c-82a028e5c038,,10/08/2023 13:11,10/08/2023 20:34,10-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,1
4ea72e71-2d97-45df-bcea-4a711a5c2e7f,Inbound,Returns,Fraudulent User,Good,6ceda9ba-82e4-4f8f-b6a0-37c3f127fab3,,10/08/2023 21:12,10/08/2023 21:21,10-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
594f717f-ed39-4f23-b8a6-c00e9df33f9a,Outcall,Returns,Return request,,0576dbd4-8db4-4510-8583-0dda1cd30ffa,,10/08/2023 10:32,10/08/2023 11:06,10-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
4542d47d-79cd-40e5-aea3-a21378709ab9,Inbound,Returns,Reverse Pickup Enquiry,,7826de6d-dc09-475e-9b1f-7d573d4a5c97,,10/08/2023 06:30,10/08/2023 06:33,10-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
f8aa9bc7-890c-48da-ac65-69d5096dad38,Inbound,Returns,Return request,I want to my product my ear buds is not range with pant pockets ,6878d479-5ef9-45ec-a729-559c0b212757,,10/08/2023 08:53,10/08/2023 08:55,10-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,3
0e9cbbab-1c4b-4274-a229-8a1922024463,Inbound,Cancellation,Not Needed,,c0364fbb-623a-490e-9934-75ced3823419,,10/08/2023 16:09,10/08/2023 16:24,10-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
cfe48ada-5c77-4a59-8ae1-cd5ace40f8b0,Inbound,Order Related,Delayed,Tge customer executive was so supportive ,a0220e7d-379f-442c-9bf8-0d3ce9635931,,10/08/2023 19:21,10/08/2023 19:21,10-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
66e944f8-529f-4e13-a700-8e8815aab00e,Inbound,Returns,Reverse Pickup Enquiry,,99e1de5a-f352-42d4-a392-006631d906bc,,10/08/2023 10:11,10/08/2023 10:15,10-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
02a31e2c-0539-40ea-9fca-46d56217930b,Inbound,Returns,Reverse Pickup Enquiry,,536ed9a4-b9bc-4686-991e-ae5d742f4fa3,,10/08/2023 12:19,10/08/2023 18:07,10-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
dbf6c7fe-1f9f-46d4-99a5-fa27a1bbb06c,Inbound,Product Queries,Product Specific Information,,79704eb6-8609-4f8f-9eee-b5ab76bcacf7,,10/08/2023 18:21,10/08/2023 18:29,10-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,4
2ff1dbbd-1451-4d88-9563-bd5b76e6a936,Inbound,Returns,Return request,,dec143e8-78d5-4597-b857-e71314aca7bb,02/08/2023 00:20,10/08/2023 23:56,10/08/2023 23:57,10-Aug-23,VADODARA,LifeStyle,1348,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
4ee0ac6f-e3c5-4033-b181-85c230fe2d61,Inbound,Order Related,Order status enquiry,,11f37d38-4e75-4fdc-8818-a1a1163117dc,,10/08/2023 12:16,10/08/2023 12:18,10-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,2
933992b1-f4c9-4769-b72a-9e333de9c8e7,Inbound,Returns,Reverse Pickup Enquiry,Thanks.,55a17b41-db30-4d7f-8b89-a8b875c9c05d,,10/08/2023 17:25,10/08/2023 17:26,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
dd0a9f15-2eed-4fb7-9b3f-47ba0c17e6fa,Outcall,Order Related,Order status enquiry,,83ca5d73-480d-4850-915a-6f7d82df18e9,05/08/2023 02:13,09/08/2023 19:27,10/08/2023 21:31,10-Aug-23,GOALPARA,Books & General merchandise,36099,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
5bb90d16-cfca-4005-96b5-2ec08f5c7bc2,Inbound,Order Related,Delayed,,a305761b-49e9-4a0c-a7d0-a06795525d04,,09/08/2023 23:39,10/08/2023 06:34,10-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
24df117a-f352-44dc-ae1c-769e038458b7,Inbound,Returns,Return request,,be4ab199-c05b-49e8-8328-aa182d28b944,,10/08/2023 00:03,10/08/2023 00:06,10-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
4c88b7e5-81ac-4cbc-bee5-0a70dc79c6f1,Inbound,Returns,Reverse Pickup Enquiry,,a9edbc7a-3dbe-4891-a0a5-b73381656671,02/08/2023 20:56,06/08/2023 22:06,10/08/2023 22:04,10-Aug-23,AMBAH,Affiliates,169,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
4d42a637-1ce9-4860-8a86-cfc4f3141691,Inbound,Returns,Return request,Good answer ,f6fc17ab-426c-42ef-917d-a401936fc94c,,10/08/2023 11:06,10/08/2023 11:08,10-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
213e8e2c-f7db-4c38-b485-2ec6feab4a92,Outcall,Returns,Reverse Pickup Enquiry,,423e0f4c-c011-494b-8065-97d13291f202,,10/08/2023 12:09,10/08/2023 12:12,10-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,5
caf7026e-9f5f-4659-9012-24c21e864705,Inbound,Returns,Return request,,077c572c-6e53-47b0-9458-0483fb78619a,,10/08/2023 15:17,10/08/2023 15:18,10-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a2db06ae-607e-46c8-9126-8615c4a2db2f,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,f0a1eab2-d748-4638-8e6f-5cbda5a6a6bb,,10/08/2023 11:42,10/08/2023 12:20,10-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
95245183-2ce7-4bfc-ab18-9b7c4c141465,Inbound,Order Related,Priority delivery,,a5223a4f-cf97-4fc7-a9a2-27bd728bf42d,,10/08/2023 11:51,10/08/2023 12:05,10-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
b5b8d4c5-b7cc-41fc-aaf3-c62ac20ed164,Inbound,Refund Related,Refund Enquiry,Yes,8d55e367-5c9b-42d0-94ba-fb70c17f0d52,,10/08/2023 18:50,10/08/2023 19:42,10-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,2
6ac747b7-420d-4ae5-98a8-74265c6a093a,Inbound,Order Related,Installation/demo,,b2a2d9b4-6384-48ec-84e5-20aae90c031f,,10/08/2023 17:38,10/08/2023 17:38,10-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
64618720-ec93-40c8-b290-aee10c71d32e,Inbound,Returns,Reverse Pickup Enquiry,,4fe1c77b-be1b-4be8-b696-035609772e1f,,10/08/2023 08:44,10/08/2023 09:10,10-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d7863513-8144-4ebc-add9-108af70ad3ed,Inbound,Returns,Reverse Pickup Enquiry,??,cb4c8b72-6798-4b4f-aa42-6b1e850024f0,,10/08/2023 09:55,10/08/2023 10:06,10-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
9bde3c39-458d-46c3-b4c8-50e9f2cc7e87,Inbound,Returns,Return request,Executive was not able to tell me the reason why the return request was cancelled. He just simply created another return. Not happy with resolution ,10569b13-921a-40ec-8641-cc0035412dde,,10/08/2023 11:29,10/08/2023 11:56,10-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,3
82a1fe76-30e4-4168-98de-a2cb9d3db396,Inbound,Returns,Reverse Pickup Enquiry,,6b0a1719-4008-4c61-abfb-f91cc168a276,,10/08/2023 23:34,10/08/2023 23:37,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
fdffdf8c-35f1-4c3e-99e7-f7d1e24e3a2c,Inbound,Order Related,Order status enquiry,,c93f3191-6aaa-4114-86ec-4ff50327adb6,,10/08/2023 22:13,10/08/2023 22:17,10-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
b318709a-8341-4c1a-8989-be5af5dcd13d,Inbound,Returns,Return request,All good ,7466f1cf-d7e7-454a-a738-3d7424305d13,,10/08/2023 20:03,10/08/2023 20:16,10-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
35e9d36f-3773-418c-975e-d0fd2e0f4f01,Outcall,Shopzilla Related,General Enquiry,Poor service ,ecf7f808-3937-49e3-862d-fea83ac062dd,,10/08/2023 13:16,10/08/2023 13:41,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
547a47d0-294d-46d7-ba0b-9e8a592c20df,Inbound,Returns,Fraudulent User,,01ef762e-060a-4010-9326-d03c80335691,,10/08/2023 15:35,10/08/2023 15:38,10-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
9bc3af61-559e-4cc1-82fd-42b96add7474,Inbound,Returns,Reverse Pickup Enquiry,,d4ee2c8a-b7c5-4f85-9fde-973a309c814e,,10/08/2023 17:18,10/08/2023 17:37,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
13d2552d-edde-4547-8462-cddc774c0b6f,Inbound,Returns,Wrong,,5c7a97b4-95ea-4e5b-8f4b-b660c3a7a3c9,,10/08/2023 18:53,10/08/2023 19:07,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,4
c28f7a2b-4932-4b57-bbee-44346c504dd4,Inbound,Returns,Exchange / Replacement,,54976305-b68b-45ec-97c8-07625e86de25,,10/08/2023 11:20,10/08/2023 11:56,10-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
7cf73fbf-fa1b-4c75-9fb6-9e8ea608f2e5,Outcall,Returns,Return request,,5b37dc07-9cc1-4350-b069-4fa266e79e54,,10/08/2023 12:03,10/08/2023 12:05,10-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
f7dfc093-8f48-4bac-aedf-8ce19b6d3038,Email,Order Related,Installation/demo,,b5b9b39c-ad8c-48cc-b853-12292ae273b6,,10/08/2023 14:22,10/08/2023 14:24,10-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,4
e8f8a690-84d2-42ef-813c-7d2a6c2e1b66,Inbound,Refund Related,Refund Enquiry,,1b5321c7-e574-4876-891d-f5853c609649,,10/08/2023 00:17,10/08/2023 00:20,10-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
791e9922-26a4-4d51-9aa1-b2f63b81435f,Inbound,Returns,Reverse Pickup Enquiry,,8aac1705-69d1-4dea-8f99-502e1895b3bd,,10/08/2023 16:13,10/08/2023 16:15,10-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
1a36f928-bb23-42c9-acf3-c071e1b0d15c,Inbound,Order Related,Order status enquiry,,0411cb7a-8f5a-4b96-8a2f-7f59a745b616,,10/08/2023 16:10,10/08/2023 17:46,10-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
87f74f7a-8486-4696-b75d-840356914b54,Inbound,Order Related,Order status enquiry,Problem solved ,2c9e006b-eb94-4750-b9d4-142f43034e95,,10/08/2023 18:24,10/08/2023 18:28,10-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,2
cba5bd17-0731-4232-ab81-6f5b2f7d8b9d,Inbound,Returns,Wrong,,64cf77af-920d-4a95-884d-9131784a060f,03/08/2023 17:29,10/08/2023 16:29,10/08/2023 18:42,10-Aug-23,FIROZABAD,Books & General merchandise,764,,Michele Kramer,William Park,John Smith,61-90,Evening,5
0c86b4d0-2548-4268-8c5f-9e6b59592419,Inbound,Returns,Reverse Pickup Enquiry,Give more offers in grocery ,d5e99aaa-2ad3-40f4-b329-60121dcddc77,,10/08/2023 18:03,10/08/2023 18:15,10-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cc1de7e4-c756-461f-b8be-9d46c80ec8c6,Inbound,Cancellation,Not Needed,Thanks,17cfb063-4d30-4887-835a-1356e3a106ed,,10/08/2023 10:03,10/08/2023 10:04,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,4
0b3f8835-2360-472d-b48a-73ec9308b3ed,Outcall,Returns,Fraudulent User,,70e23456-9006-4ad0-8604-cb279d75fa78,,09/08/2023 18:57,10/08/2023 17:40,10-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
e5c55d0d-9736-4ddb-a8ab-32f518fe88de,Inbound,Order Related,Delayed,????,4ea69ba5-d3f3-40e0-bc7a-143dfe955181,,10/08/2023 09:31,10/08/2023 09:33,10-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
8e6c4fdd-e8f9-459e-ba7c-5321f28344e5,Inbound,Returns,Return request,,73daf1f4-cfbe-44b1-8873-1319f17b602a,,10/08/2023 13:02,10/08/2023 13:03,10-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
50adb266-f1f3-4cc8-a3cf-7650b0aa2f7a,Inbound,Returns,Return request,Talking way what is very good but my issue was not solve,f2e49b59-8c05-4544-a4aa-d4ff77065bcf,,10/08/2023 15:06,10/08/2023 15:11,10-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,4
61337e93-56f1-481e-88a4-2e573735d730,Inbound,Order Related,Order status enquiry,Very nyc,c131547b-26fd-4458-9149-66f323e8a12c,,10/08/2023 17:19,10/08/2023 17:24,10-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
b6c65a4c-2a70-40c0-8f93-f489074b6e1a,Inbound,Order Related,Order status enquiry,,066a5718-b32f-4677-ae69-d672ec76e650,,10/08/2023 20:16,10/08/2023 20:33,10-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
24af8214-06af-4906-ac02-9e341f3b01fb,Inbound,Returns,Return request,Happy ,20111dbe-452e-411d-9c68-1816899f12ee,,10/08/2023 13:37,10/08/2023 13:43,10-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
59469bc8-d717-4f41-9cb3-86712f8d6378,Outcall,Returns,Service Centres Related,,5cbb7ad4-c286-4260-8144-61822656fe55,,10/08/2023 14:58,10/08/2023 15:09,10-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
bc66a9ee-7723-43fd-bd03-3b0c7f0a10fd,Inbound,Order Related,Order status enquiry,,fdc1a790-2e7e-4ff8-b3f8-d811b27489e9,,10/08/2023 12:03,10/08/2023 12:06,10-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
4e38b73c-acbd-4c7e-a74a-26277fce3da2,Inbound,Product Queries,Product Specific Information,,1e40379e-8feb-4971-a57a-df7a7690106d,,10/08/2023 14:17,10/08/2023 14:37,10-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ba4af7a1-1adb-464f-801d-ed71a575ec1f,Inbound,Order Related,Order status enquiry,You should improve your delivery contact way.,f4417306-6d50-4a36-bcf9-54fa934724cf,,10/08/2023 17:19,10/08/2023 19:15,10-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
c5ed2a49-eb24-492b-8117-868c8d805854,Inbound,Returns,Reverse Pickup Enquiry,Very natural communication. I m very happy to your talking skill.,2b3ec783-cf59-4b7c-b138-95c890d27409,,10/08/2023 20:00,10/08/2023 20:02,10-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
5ea9e179-2753-4bcd-8d4d-61d6b714bd7d,Inbound,Order Related,Customer Requested Modifications,,a7a781bd-21af-4e95-b23d-3783edf97121,,10/08/2023 21:21,10/08/2023 21:22,10-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
259d1e2d-bd80-4d4e-8d9a-9fd5240d38d8,Inbound,Others,Call disconnected,Very nice ,f7efa5cb-c23b-44b6-8764-b8da56b2efe6,,10/08/2023 08:18,10/08/2023 08:24,10-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
925ba446-7b6c-4185-8c11-559e559c7f24,Inbound,Returns,Return request,,92308ab5-506d-4535-8d84-86828d695c88,,10/08/2023 19:12,10/08/2023 19:39,10-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
e6646e7b-01e6-4ba6-8a01-3e3301c26627,Inbound,Returns,Reverse Pickup Enquiry,,d258a700-4d3d-4c60-a6c7-3d5156fdc520,,10/08/2023 21:54,10/08/2023 21:56,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,3
e949ed2e-8a30-4278-adf9-9f753305cdea,Inbound,Returns,Fraudulent User,,857be308-9b3b-45eb-935f-2cbbaf988cb6,,10/08/2023 12:58,10/08/2023 13:07,10-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
9fcb6ce3-1cf1-497f-8f2e-17e57344efe8,Inbound,Returns,Wrong,Very nice Shopzilla care survis ??,803ad258-6d5b-41ab-9478-2c210e41af7a,,10/08/2023 13:12,10/08/2023 13:24,10-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
392634f8-abe1-4aa4-a1e6-bc1038dff833,Inbound,Returns,Reverse Pickup Enquiry,,a4811d04-000c-4697-8b04-abb998967347,,10/08/2023 15:01,10/08/2023 15:03,10-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
14710496-06dc-46d5-a5d9-8718b5df68fb,Inbound,Order Related,Delayed,,7da73c8d-7734-48c0-b936-462428bb2b3d,,10/08/2023 15:26,10/08/2023 15:30,10-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9527c7cb-1b4b-4307-944e-164fb86963bc,Inbound,Returns,Fraudulent User,,a98cc638-9970-4ec9-b5fa-df9069406e29,,10/08/2023 22:32,10/08/2023 22:43,10-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
ba0576d9-d1e3-4b5a-a97a-b43debabab49,Inbound,Order Related,Delayed,,bd53d0cb-f0ba-42e5-9131-c596320963bb,,10/08/2023 11:51,10/08/2023 12:02,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
51a7a47f-eb6b-44a3-ada1-810f19713975,Inbound,Order Related,Installation/demo,,0be697b7-a734-4efd-8810-756d95d10d63,,10/08/2023 13:08,10/08/2023 13:12,10-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
f581f09b-c827-42e8-8890-81a99d772699,Outcall,Returns,Reverse Pickup Enquiry,"S21FE5G is truly a disappointing device. Shopzilla should have policy to return such devices, so that it can support the customers like me. In this regards, your policy is equally disappointing.",e07dc672-d333-44fb-a72d-c9589e501307,,09/08/2023 22:01,10/08/2023 20:57,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
5a3e1338-c7a3-43ac-b56d-510cf1e2a446,Inbound,Feedback,UnProfessional Behaviour,,c9048bae-6fb5-439b-b548-d596448de787,,10/08/2023 13:48,10/08/2023 13:55,10-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
ca780e1a-2201-44de-98c1-0d722c535420,Inbound,Returns,Service Centres Related,,44007415-1acf-45f5-b1b9-ee0b64a68ebc,30/05/2023 08:59,10/08/2023 14:44,10/08/2023 17:42,10-Aug-23,RAJKOT,Home,484,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
852a41ef-47a3-4d0c-98d3-476d1db633a2,Inbound,Returns,Return request,,1a1b6683-e17b-4fda-ba8b-0277e97d4993,,09/08/2023 10:36,10/08/2023 06:51,10-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
15f9b183-1882-4fa6-a2d1-818479542f71,Inbound,Order Related,Delayed,Product not delivered ,43551a67-4a0e-46eb-9a9d-4efd603f9fa3,,10/08/2023 11:56,10/08/2023 12:30,10-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
e6106d26-bc99-49de-8e0f-0d3b013640a8,Inbound,Order Related,Installation/demo,,a235193a-c53f-4cce-8822-83e3f2d69d16,,10/08/2023 22:45,10/08/2023 22:51,10-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
d1e5556f-6b6a-4cf3-817c-89322a6fb007,Inbound,Returns,Return request,,880e0622-0023-4187-b72b-e4cc27b5a973,,10/08/2023 06:21,10/08/2023 07:03,10-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
dd2a7ac1-9ea6-47b3-a902-a0c8d324558c,Inbound,Order Related,Delayed,,826d13fd-3c52-4faf-91d5-6f102ac0179b,,10/08/2023 21:59,10/08/2023 22:01,10-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
d2b06cf8-6dfa-45a0-92a4-93605b191f34,Inbound,Returns,Reverse Pickup Enquiry,,9282b593-9372-4b75-81e8-c70bb7f37ab9,,10/08/2023 11:23,10/08/2023 11:24,10-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
4443456c-d7f2-4b59-b62d-dd9b22a2093b,Outcall,Returns,Reverse Pickup Enquiry,,185eeb3a-15e6-4c11-9e66-ae6a8cd05d5d,,10/08/2023 13:21,10/08/2023 13:23,10-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
fd6719ae-5cf4-4a65-8dae-abaeb833c566,Inbound,Payments related,Billing Related,Resolve my problem immediately ,7e307d15-4f50-4851-be1d-ef9e5194d84c,,10/08/2023 16:08,10/08/2023 16:09,10-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
8bf6a54e-5ef6-43aa-ac83-e15c6ff21b32,Inbound,Refund Related,Refund Related Issues,,43db0ac6-b0de-4020-969d-9585b4e3fdf6,,10/08/2023 07:51,10/08/2023 08:20,10-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9e7eb57d-a59e-4c6e-b830-3e171ec77376,Inbound,Order Related,Delayed,,782afc54-2e67-4abc-9792-0884c4917c23,,10/08/2023 17:53,10/08/2023 18:13,10-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
c27b5322-41c0-46b3-8f33-f69fb8c80271,Inbound,Returns,Fraudulent User,,bf68adb0-46d8-4c9e-ba9f-6b69dca4c130,,10/08/2023 00:37,10/08/2023 01:20,10-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
4c6ad067-c532-43fc-9609-20081dccb4c4,Inbound,Returns,Reverse Pickup Enquiry,,ac541c02-b9ba-47e0-8a0a-dc66c82417fb,,10/08/2023 10:44,10/08/2023 16:06,10-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
8fab9c7a-42b9-473a-80a6-a149544e2ff3,Inbound,Returns,Reverse Pickup Enquiry,,fedf5175-e6fe-42be-a84c-0b8606778f93,,10/08/2023 10:11,10/08/2023 10:33,10-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
1a9fb603-22b3-43d5-82a3-e6c0087d7040,Inbound,Order Related,Delayed,,d76c8c04-ee65-4de6-9598-58391a1da57d,,10/08/2023 12:29,10/08/2023 12:34,10-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
f82d0918-ee99-4bae-8db4-1f93697bae33,Inbound,Order Related,Installation/demo,,225bdb7e-dd41-4c95-bfd0-b34c6f5c007e,,10/08/2023 14:53,10/08/2023 15:17,10-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
4e2f2669-067f-4c9d-935f-9df19f3ef607,Inbound,Order Related,Delayed,Got cheated by Shopzilla.,c6ced18d-14e4-43a2-a03e-53357359f54a,,10/08/2023 02:06,10/08/2023 08:53,10-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,1
26734dc1-29cf-462a-aa7e-aa742c6dde60,Inbound,Product Queries,Product Specific Information,Kindly return the product and refund,68dc2108-40a3-4431-b982-ee939160580a,,10/08/2023 10:08,10/08/2023 10:11,10-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
1fbc66cd-2c30-4ec9-b3e2-b30169752c8f,Inbound,Returns,Service Centres Related,Good ,423feb41-4c2f-4d86-8a99-dbb1b2be8552,,10/08/2023 13:01,10/08/2023 13:05,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
85d6f19f-4b07-4baa-93fc-eac6db3ffa15,Inbound,Order Related,Invoice request,,51621dbb-f908-41bf-96f0-3754f195026e,,10/08/2023 20:03,10/08/2023 20:13,10-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
4a049c7c-1bdd-4086-a86b-d976984a19e2,Inbound,Returns,Missing,Resolve my problem fast,ca5fe6b2-17fd-4d4e-98a5-e8b9aa9eb477,,08/08/2023 23:52,10/08/2023 08:19,10-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
9f8ddd87-ed81-4163-84ac-cb2f24dc7d2b,Inbound,Returns,Fraudulent User,,94ccf643-f945-4b74-8a00-51a0d435e111,,10/08/2023 07:29,10/08/2023 07:32,10-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
0d77ebba-1d63-4205-959b-c10592bc8664,Inbound,Product Queries,Product Specific Information,,43c88afc-52d4-4636-b48d-89b52e4d9ea1,,10/08/2023 10:22,10/08/2023 10:44,10-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
adf3df5f-a1bc-4160-87c5-6edcd422238b,Outcall,Returns,Technician Visit,,9d48e270-6f45-4685-a3bb-d88b6c6ca0ab,,10/08/2023 12:22,10/08/2023 17:52,10-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
06de4231-66bf-4f2f-92fd-87934f97c4fd,Inbound,Returns,Service Centres Related,,5b2f1ee0-131e-48e1-b430-cb92584754bb,,10/08/2023 12:22,10/08/2023 12:24,10-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
04e95d09-4940-4973-b945-e4e86f8a8b8e,Inbound,Order Related,Installation/demo,,5920c124-3008-4d70-af20-06e3d09a7c0e,,10/08/2023 15:50,10/08/2023 16:22,10-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
de9327bc-58c0-44d8-9de3-279b2dfbcad6,Inbound,Order Related,Order status enquiry,everything is good and on marks. keep it up!,4e5e0b5f-230b-4012-b00c-7cd832c46b3f,,10/08/2023 16:18,10/08/2023 16:19,10-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
bfd7fa59-f5a1-41fd-bdeb-33268b891e06,Inbound,Order Related,Installation/demo,Customer support is very good The talk with me is very good,f51bef06-4673-4795-ab9c-6a9f715f8d35,,10/08/2023 20:05,10/08/2023 20:07,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
d741a694-d5c2-465c-8053-6ce9bda6f414,Inbound,Returns,Fraudulent User,Customer executive person was so nice and I am happy to talk with him he has solve my problem ,cee9b896-8f05-46d2-b0f3-2241dd635fa2,,10/08/2023 20:24,10/08/2023 20:29,10-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
c1726b27-6542-4f64-b0bd-0b6602776746,Outcall,Returns,Return request,,413fab9e-3225-4523-93ad-3404bdf2d2fb,26/07/2023 15:31,10/08/2023 16:05,10/08/2023 16:16,10-Aug-23,BANGALORE,Electronics,872,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
c0726c47-6bef-42fe-b49f-74186770f138,Inbound,Order Related,Installation/demo,,0319e49f-f76b-4ffd-a019-9bb457fc0f17,,09/08/2023 14:35,10/08/2023 17:16,10-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
4e52f676-b5a7-4145-8723-380ab8c1eb0b,Inbound,Refund Related,Refund Related Issues,,f820e521-64ef-4c56-b7a6-0d22add428ff,,10/08/2023 10:05,10/08/2023 10:10,10-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
acadad62-d057-4b98-ac95-57a725d8ddfa,Inbound,Returns,Reverse Pickup Enquiry,,1ee85a9b-a76f-41e0-9266-e35a98146ecd,,10/08/2023 12:53,10/08/2023 13:06,10-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
487f80b6-171e-43aa-8ddd-ebd779eef75b,Inbound,Returns,Return request,,0f5e44eb-276e-4809-9592-c543bcf10cf7,,10/08/2023 12:14,10/08/2023 12:16,10-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
8cc7a461-fbe1-4e15-9be4-6510d6b6da33,Inbound,Returns,Reverse Pickup Enquiry,To check the products before dispatching,c9f05ac0-569b-40f1-9c7f-7ca415f16569,,10/08/2023 13:00,10/08/2023 13:02,10-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
e5c8d516-be85-4b5c-beea-231e592c2b2b,Inbound,Returns,Fraudulent User,Missing ??????,d84f88e9-7b46-4b17-8e5b-245607fbcabb,,10/08/2023 13:45,10/08/2023 13:53,10-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
c5ded696-2e2d-441e-b09a-c70e9670a947,Inbound,Order Related,General Enquiry,,cabc21a4-cf00-4a90-b8e2-bce439d2f0e4,,10/08/2023 18:42,10/08/2023 18:43,10-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
f8b6fc8f-443f-4bdb-a676-f84137b862b3,Inbound,Returns,Reverse Pickup Enquiry,Good effective and quick response. keep it up team Shopzilla. ,6acecdd7-1fa9-4f12-ac57-831ec6dd9c66,,10/08/2023 20:47,10/08/2023 20:48,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
c0efed02-ee6d-4697-a95d-a9bff9079259,Inbound,Product Queries,Warranty related,,b9d1933c-3f8a-47c3-aaf5-3eb758f38cf7,,10/08/2023 22:30,10/08/2023 23:10,10-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
102e9574-c8f6-4f78-990d-d8d82099b956,Inbound,Returns,Fraudulent User,,0e256ff6-df6d-47af-93b9-e798713e1609,,08/08/2023 11:44,10/08/2023 17:13,10-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
044e7fe1-eec1-4d0b-b3bf-696e24e037a9,Inbound,Order Related,Delayed,,44ef7dd3-a92d-4240-a4bb-a1d25d07baca,,10/08/2023 16:37,10/08/2023 16:46,10-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
6602d188-e41b-4dc3-89cb-be3baa9c9d56,Outcall,Order Related,Customer Requested Modifications,,65bba718-fe84-4ed0-ba2b-67031aebe76d,,10/08/2023 13:58,10/08/2023 13:59,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
1534422f-a0f2-4b2f-b563-46857c43b106,Inbound,Returns,Reverse Pickup Enquiry,K,5d7c7ecb-66d1-4195-b628-f4b1e8e4e071,,10/08/2023 15:39,10/08/2023 18:01,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
642a0293-4327-4026-beac-dae29fa3ed62,Inbound,Order Related,Invoice request,,12a3336c-4262-4c4a-a065-3a2a2d114e63,,10/08/2023 17:01,10/08/2023 17:02,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
7ed72c5c-5c43-4643-92a4-8c5eb8f88ece,Inbound,Returns,Reverse Pickup Enquiry,Best taking behaviour ,30257d04-c45b-4238-98b2-eae23045726b,,10/08/2023 09:59,10/08/2023 10:22,10-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
6d998493-bbd8-4f40-8cf4-3a695cf1e5a9,Inbound,Product Queries,Product Specific Information,I am unhappy because my issue is not resolve by Shopzilla custmer support executive and also return department of Shopzilla. ,3f843c42-0e84-4d97-9224-ab99ec2d2243,,10/08/2023 18:25,10/08/2023 18:51,10-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
905b5de1-7fdf-49fe-826f-83b0fe4df988,Inbound,Returns,Reverse Pickup Enquiry,,6fb0e6a8-3edf-403e-8942-55efe7ff9bb6,,10/08/2023 20:39,10/08/2023 20:42,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
d56debed-dd8a-4884-a656-f4b743138766,Email,Order Related,Delayed,,dd353c8e-f152-4b32-83c9-dacf92c398ff,15/07/2023 15:35,10/08/2023 19:48,10/08/2023 19:48,10-Aug-23,CHENNAI,Furniture,17796,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
c7229b76-e1ae-451b-8aee-d53fa92850d6,Outcall,Returns,Return request,,b942a53c-c191-489b-9f73-32d45fe979e1,,10/08/2023 11:13,10/08/2023 11:19,10-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
c94d733d-a319-4b37-a486-130e55f93273,Email,Order Related,Delayed,,1321dc6b-22cd-4c26-a9d0-9a4603ba683e,,10/08/2023 18:21,10/08/2023 18:24,10-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,4
c5f90326-3661-45ab-9774-3dcca2a0d115,Inbound,Order Related,Installation/demo,,9bde8f3d-b312-46c7-9677-5aee8c5af192,,10/08/2023 10:53,10/08/2023 10:57,10-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
050252fa-14c8-4dca-a1b7-aa364a913ffd,Outcall,Returns,Wrong,,e7b1395b-9faa-4238-b279-563b2291ed2c,,10/08/2023 22:15,10/08/2023 22:18,10-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
bd265072-73b9-43f7-8d56-8298e80d8e51,Inbound,Shopzilla Related,General Enquiry,Poor,051e07e6-42f2-4907-b1db-4aae9133c073,,10/08/2023 09:11,10/08/2023 11:36,10-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b52fa09c-30fd-4d94-b162-7dcb930b8da2,Inbound,Refund Related,Refund Related Issues,,2a2efa92-b491-4079-97c9-cc14ae5067c5,,10/08/2023 17:25,10/08/2023 17:29,10-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
837b45b6-2fe1-473e-9ac3-85dc69549827,Outcall,Returns,Reverse Pickup Enquiry,Helpful,60ee2cc1-4493-4663-8985-0d0ff5629b65,,10/08/2023 00:14,10/08/2023 00:15,10-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
c3112019-4a88-486f-951a-71989415111f,Outcall,Returns,Wrong,,62921579-0c7a-401c-aec1-522d54836dbd,,10/08/2023 00:20,10/08/2023 00:24,10-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
ad810f3d-0095-4a30-b16b-4c3c6ed22e2c,Inbound,Returns,Reverse Pickup Enquiry,i am very happt to communicate with your customer care...it is a good conversation,185a4034-d85a-46fc-987f-482f20d4645c,,10/08/2023 14:00,10/08/2023 14:02,10-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
6b95a58b-daee-423d-9bae-9a2fa83e27b3,Inbound,Returns,Damaged,,0f60e883-a5d4-41cb-aab5-436feb329aec,,10/08/2023 19:07,10/08/2023 19:13,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
69c171eb-cb1b-4e66-9ba8-fd1ccf17ab74,Inbound,Order Related,Installation/demo,Great support team!??,d9777264-9877-4ec5-bcbb-736940c20c00,,10/08/2023 20:32,10/08/2023 20:36,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
5cfac410-50b3-46db-a7ed-feabe94cd604,Inbound,Returns,Reverse Pickup Enquiry,,2b596d1d-591b-4008-b49a-e8c4b7dff90b,,10/08/2023 09:52,10/08/2023 09:52,10-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
3280e9cd-523d-4181-9086-9e63f1cf1b4d,Inbound,Order Related,Order status enquiry,Very chep service policy ,7fba8a84-07e8-47e6-9e1e-9508794fa4e9,,10/08/2023 17:08,10/08/2023 17:13,10-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
365746d0-7c37-480e-a867-941692877d95,Inbound,Returns,Return request,,f2016ce4-cc65-49f9-bef4-69ae0289d1fc,,10/08/2023 17:42,10/08/2023 17:45,10-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
3915bd88-ac96-4c91-8eb4-c97d91c3755e,Inbound,Returns,Return request,,21100f15-474b-4aad-b7c4-dc71bc9a19be,,10/08/2023 18:00,10/08/2023 18:56,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
f516cd30-8cb6-4034-b2ea-54601d9ab273,Inbound,Order Related,Order status enquiry,,097e080d-5056-45ec-9cfb-8896a12e58a2,,10/08/2023 19:34,10/08/2023 19:34,10-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
537b4853-420a-4fd0-815f-b6014c58c8b3,Inbound,Order Related,Order status enquiry,Customer care number should be available in the help section itself.Chat app takes time to arrange a call bacl,ffec41fa-f673-41cf-9006-ad55bce43447,,10/08/2023 16:39,10/08/2023 19:09,10-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
ccbc48d8-d15b-4db9-b29a-2ab8b32c3dac,Inbound,Returns,Reverse Pickup Enquiry,,e9d774d1-6036-4cca-8602-d84b3f2dee30,,10/08/2023 17:32,10/08/2023 17:34,10-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
e64005c8-223a-4996-b97d-c28e27d6c9d2,Inbound,Refund Related,Refund Enquiry,Very good support in your Customer care ??,423046a5-1d9a-41f7-b0d6-6b63b52fea30,,10/08/2023 21:11,10/08/2023 21:11,10-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
5abe0747-db6b-4fd3-b1a7-34910137da9a,Inbound,Returns,Fraudulent User,,f3df3b64-b6e1-44d0-bb0a-a63796d3aa12,,10/08/2023 17:56,10/08/2023 18:02,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
9849f58d-e462-4f38-a862-ef63f8da3b74,Outcall,Returns,Reverse Pickup Enquiry,,d57bc34c-5c2c-4191-87e1-ecf171393e96,,10/08/2023 06:43,10/08/2023 07:14,10-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
47017d71-236f-433c-b8ff-c181f84e5315,Inbound,Shopzilla Related,Signup Issues,,3172f211-beb1-4196-9ffd-ade377e22c31,,10/08/2023 09:17,10/08/2023 23:05,10-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
1bc3d2fe-e555-4027-9a3f-d2e6b760a211,Inbound,Returns,Reverse Pickup Enquiry,,4e33bfe9-3c35-4ce0-90ea-b089dc492e36,,10/08/2023 11:22,10/08/2023 11:28,10-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
487feca1-3ef6-4e8c-a8b7-c6c2b23b256e,Inbound,Order Related,Delayed,,6f79255a-af5f-4e1c-8061-586ec62710b6,,10/08/2023 20:56,10/08/2023 21:05,10-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
de983ac6-7b5b-40e3-bde4-5316f0cc28a7,Inbound,Feedback,UnProfessional Behaviour,,49d7696a-a618-494d-b283-93aa50302e07,18/05/2023 14:44,10/08/2023 08:35,10/08/2023 08:44,10-Aug-23,MADHUBANI,Electronics,454,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d25b66a6-73ed-4430-b264-b9cb519d8792,Inbound,Returns,Reverse Pickup Enquiry,,c33e7288-cff3-4e52-ad3f-9df8a22a8323,,10/08/2023 21:18,10/08/2023 21:19,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
f360d6f6-8535-441c-ae81-286d631bbba3,Inbound,Shopzilla Related,General Enquiry,Very good customer support and solved my problem easily ,7af358c3-1176-4bac-a283-52524c934db8,,10/08/2023 16:39,10/08/2023 16:47,10-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
03fda133-cea5-49a0-b603-7df82d2a5745,Inbound,Order Related,Invoice request,,e2277993-7ba1-41a0-89c2-c508a39d2664,,10/08/2023 18:13,10/08/2023 18:16,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
3fb0fac1-b82f-48b4-bdb2-623ebd3be66d,Inbound,Returns,Reverse Pickup Enquiry,  talked to me very politely and helped me in solving my issues ,e04ffdce-362b-4788-b870-7158693df28a,,10/08/2023 20:57,10/08/2023 21:00,10-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
868feb94-f27a-4e0e-b1fd-ce2133d48ea3,Inbound,Order Related,Order status enquiry,,a1485758-5799-43a3-978d-9097349c5f11,23/07/2023 17:50,10/08/2023 08:46,10/08/2023 08:55,10-Aug-23,RATNAGIRI,Books & General merchandise,249,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
ec4fb117-88cd-4146-8541-4f5c7d198b3a,Outcall,Shopzilla Related,Signup Issues,,dd5dda3c-7653-462d-a99b-b57d8f976276,,10/08/2023 12:29,10/08/2023 13:43,10-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
358f406c-f1c6-48a8-ba6c-2795e952e2d1,Outcall,Returns,Service Centres Related,,23b2dff7-a002-4edf-b128-040e5d284716,,10/08/2023 14:28,10/08/2023 14:48,10-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
293498a7-23ac-411d-8e25-23b4a396bc35,Inbound,Order Related,Order status enquiry,,c66597e8-271c-40d1-873b-c8bcf5175a2f,,10/08/2023 16:38,10/08/2023 16:43,10-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
96d44ad1-22be-4c1c-a034-d6254dfb889e,Inbound,Feedback,UnProfessional Behaviour,Very nice,e485eea9-5faa-4d6f-b8e8-e1fab3e40f6f,,10/08/2023 13:37,10/08/2023 13:59,10-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
259686f7-03c0-4c6e-911c-76297af620db,Inbound,Returns,Reverse Pickup Enquiry,,81ed4736-6294-49ac-b812-bbb8dfbc1329,,10/08/2023 21:04,10/08/2023 21:04,10-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
503a5459-1731-4fd8-94ca-7437ce1bea7c,Inbound,Returns,Reverse Pickup Enquiry,,fee27373-6929-440b-a091-0323fbfe2081,,10/08/2023 19:34,10/08/2023 19:57,10-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,1
4fcb71f0-0dae-49bf-97e0-2f931bdc09d4,Inbound,Shopzilla Related,General Enquiry,Thank you for resolved my problem ,18bc8bc2-19d7-4306-af0d-b81e5954d7fa,,09/08/2023 22:23,10/08/2023 06:42,10-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,5
124e4df8-c0d2-4844-9e0c-6abe419c72ab,Inbound,Product Queries,Product Specific Information,,9393dc5b-6df1-4287-a19f-de4d2ae5b695,,10/08/2023 13:55,10/08/2023 14:00,10-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
bcd756b3-d382-4309-9346-4acb1c5f6ede,Inbound,Order Related,Order status enquiry,,b93324ad-1687-4012-8fd2-aebfcce7e65e,,10/08/2023 15:25,10/08/2023 15:27,10-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
ce420f96-9d44-4ac9-9eba-cb52679b771f,Inbound,Returns,Reverse Pickup Enquiry,Feel better to talk to the customer care ,671410fb-4f42-44f9-9cc0-878a94750e59,,10/08/2023 17:06,10/08/2023 17:48,10-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
9c4d9325-98bf-4921-b092-93d5769e6600,Outcall,Cancellation,Return cancellation,,24112162-3dc1-4810-95d2-7a0264ac0c15,,10/08/2023 17:31,10/08/2023 17:40,10-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fd40482b-960c-4c15-9145-75e3c4252b58,Inbound,Returns,Return request,,207a863e-8bc9-42d7-870f-62cf84514c0a,,10/08/2023 18:08,10/08/2023 18:10,10-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
98edb39d-c977-4b22-9b18-8f29f2dd8143,Inbound,Returns,Service Centres Related,,ef048cdb-68f4-4433-8a47-1e6dfeb31643,,10/08/2023 08:34,10/08/2023 10:08,10-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
7948c8ca-451b-4da0-98de-529f7fffc470,Inbound,Order Related,Seller Cancelled Order,The seller has disappointed me due to one 1000 rs he want earn from me bull shit ...Like this fellows you loss customers like me tell that LG seller to not behave like this again with anyone,3796da9c-0e38-4088-9334-417a2a2b0fd3,,10/08/2023 15:41,10/08/2023 19:38,10-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
526ab5d1-553a-4165-bcd6-5db259b2c741,Inbound,Returns,Reverse Pickup Enquiry,,eee30cdc-12b3-480d-8e74-03d243b1562d,,10/08/2023 14:08,10/08/2023 14:17,10-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
9fcc4b1c-e4c9-4fcb-b895-4612383fbf1f,Inbound,Returns,Return request,,6edcd6ca-e4af-4113-89a2-fa540af30848,,10/08/2023 16:38,10/08/2023 16:45,10-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
7dd7172a-a698-4525-b1ef-b6f558def44f,Outcall,Order Related,Order status enquiry,To good ??,1ad3c862-2f4c-4826-ad9a-ac9e2864b6d3,,10/08/2023 18:38,10/08/2023 18:42,10-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
0f31ab74-d605-46fa-a25f-39004a71d827,Inbound,Refund Related,Refund Related Issues,,ac442dfb-451e-4239-8ae9-8be6950bb48c,,10/08/2023 09:52,10/08/2023 10:08,10-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
afc59bae-563d-4cb1-8c6a-cf4fbc3bcb7b,Inbound,Feedback,UnProfessional Behaviour,,f0da31bc-2bf5-4677-9e5a-91a4dbf555ca,,10/08/2023 19:44,10/08/2023 19:46,10-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
7cb938b9-d996-40f7-9e61-fd24986b4a13,Inbound,Returns,Reverse Pickup Enquiry,Sab coustomer care bale   hain,d9f74a82-d404-428c-97ba-fdfddc6b0ae5,,10/08/2023 11:49,10/08/2023 11:55,10-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
ed35e69c-a435-4b2e-a734-4ca0a659098e,Inbound,Order Related,Installation/demo,I don't like service after order ,4efc9be9-4ad1-4160-b713-9f9c4e6e4201,,10/08/2023 16:09,10/08/2023 19:36,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
3d756ae8-6742-4d04-bc57-e8a2177a5bbf,Inbound,Returns,Reverse Pickup Enquiry,,bbb9e266-e9a6-4ca9-9480-51510115ed9a,,10/08/2023 22:28,10/08/2023 22:30,10-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,3
47ce6d00-4b50-48a6-b0ef-1a9b3629c070,Inbound,Order Related,Delayed,"Your executive's are good for nothing. They don't have any information, nor authority, nor knowledge. You are wasting our time and money by hiring such fools. They can only provide information which is already available on app.",fb72688e-aef4-42f9-b80a-1b39fe9da588,03/08/2023 22:19,10/08/2023 08:52,10/08/2023 09:31,10-Aug-23,NAGPUR,Home,444,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
fffb2189-ef3d-49da-a5d4-795432e578b8,Inbound,Order Related,Order status enquiry,Customer care needs to have contact with delivery executive to call them n share live updates.,77d85c39-2cc9-41d2-bde8-8def0214c442,,10/08/2023 16:51,10/08/2023 17:48,10-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
99bf940a-98f2-41e6-90d3-3986cef47825,Inbound,Returns,Reverse Pickup Enquiry,,9bc2fae4-4acc-4b9c-bac1-5cb0cae6ec40,,10/08/2023 08:46,10/08/2023 09:34,10-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
c2097243-e456-4341-89c9-52998baab62c,Inbound,Payments related,Wallet related,GST no not mentioned in my invoice ,e7a336ac-aa76-4c99-ae62-e727c2e90941,,10/08/2023 09:04,10/08/2023 09:07,10-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2be186f8-433d-4d0a-a9b8-0ea5bfb6e53d,Inbound,Returns,Reverse Pickup Enquiry,,cbea8a32-fa4c-455a-a7ce-9fe6078dd338,,09/08/2023 22:27,10/08/2023 07:43,10-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
6784e2f7-64da-4d30-abaa-7efd27c53646,Inbound,Refund Related,Refund Related Issues,,971533b7-9a20-478c-9dd2-eaec1359a23a,,10/08/2023 08:44,10/08/2023 13:48,10-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dd129a3a-134d-4c5d-8c67-59af6ce1cdbd,Outcall,Order Related,Customer Requested Modifications,Good experience ,a45fc8fa-b774-478e-8c67-109e75460da0,,10/08/2023 13:18,10/08/2023 13:20,10-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
c793470d-4812-4350-8a91-683c9542696f,Inbound,Returns,Reverse Pickup Enquiry,,6f98dea0-dc5d-4459-a1fe-5b097793a484,,10/08/2023 21:34,10/08/2023 21:42,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
68db8757-3767-41cf-afb5-df7e1df85c31,Inbound,Shopzilla Related,Signup Issues,,f680f310-2d6e-46e6-863c-6785eb90c6a2,,10/08/2023 08:30,10/08/2023 08:33,10-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
aabc84df-333f-42a8-87bb-5479d77faa90,Inbound,Returns,Wrong,Thanks,874ef165-f857-4164-aaf5-9134dbeeefc5,,10/08/2023 16:19,10/08/2023 17:03,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
978f9641-a29f-4a73-b737-959c242f609e,Inbound,Returns,Service Centres Related,,e11318d8-0eca-4c25-a7e5-70abe240f836,,10/08/2023 17:16,10/08/2023 17:22,10-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
b7734711-2365-4ead-bb2b-2efa792d180c,Inbound,Cancellation,Not Needed,,1ca0c424-ebd9-41c4-9a5f-da67f8b7dfb3,05/08/2023 09:07,07/08/2023 08:46,10/08/2023 10:53,10-Aug-23,DURGAPUR,Mobile,38999,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
ee36f746-0fb9-4a83-9d31-03b7b75e44be,Inbound,Returns,Reverse Pickup Enquiry,Yogesh ji thanku,f705e06f-e93e-4302-b486-ff37ce093b58,,10/08/2023 09:50,10/08/2023 16:12,10-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
3ca4dcb9-970a-4831-a7d4-957995710f17,Outcall,Order Related,Customer Requested Modifications,,e6380cf1-a69a-4187-8aaf-c0f456ce2c02,,10/08/2023 22:10,10/08/2023 22:14,10-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
864260f7-a282-4d21-982d-9d2c1954d5ef,Email,Order Related,Installation/demo,,24aebe64-7c94-431a-8a82-6cefeb80da53,,10/08/2023 16:14,10/08/2023 16:52,10-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
50d89ec4-7e75-4df6-812c-b183efdb50d4,Inbound,Order Related,Delayed,,4e1d1dfd-3f82-4aff-91dd-3cf09a9e7447,,10/08/2023 15:32,10/08/2023 15:33,10-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
9fb7575b-61f6-4534-bdee-c6201d90e761,Inbound,Returns,Return request,Please do not deliver the wrong product to anyone ,18bb66ab-7d32-4e25-978b-727ca6ed27cd,,10/08/2023 12:02,10/08/2023 12:28,10-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
5fb3a5db-d1cc-4e1d-940a-7a24e14e7d4d,Inbound,Order Related,Delayed,,8b2d4d9b-6c64-42a9-9f15-dec7e76a0c04,,10/08/2023 13:35,10/08/2023 14:27,10-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
b2dfda38-458b-42c0-8c0d-c60b1eca49b9,Inbound,Order Related,Order status enquiry,Customer service is very good,4dee1b17-717b-4250-991b-cda6b8f20f15,,10/08/2023 13:26,10/08/2023 13:40,10-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
a601bacb-137a-479b-ba82-0447d404921b,Inbound,Order Related,Invoice request,Xyz,e155c92c-ebc9-4d3b-a10b-c24ea4355ce2,,10/08/2023 14:02,10/08/2023 14:12,10-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
e458f9d3-3bdc-4767-bae7-2eb8bdc7cd80,Inbound,Returns,Service Centres Related,??,772c0377-a69b-4b21-9f86-468177821411,,10/08/2023 16:27,10/08/2023 16:48,10-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
9b4323c4-319e-45ae-8c4d-ac0c8353b225,Inbound,Product Queries,Product Specific Information,,d8409814-8c37-4e1c-8772-3561f5d6b969,,10/08/2023 16:53,10/08/2023 16:56,10-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
9b97a03a-3b3f-45f9-a88a-a674d5bb0701,Inbound,Returns,Fraudulent User,,0a85b8dd-8d8e-4822-92f1-1f0225121d53,,10/08/2023 23:31,10/08/2023 23:34,10-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
812e16a3-fb14-452f-bff1-075bcb60a56b,Inbound,Returns,Reverse Pickup Enquiry,Good ,4f4271d7-85ba-44be-a525-efcf0cf7027c,,10/08/2023 20:50,10/08/2023 21:04,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
fbf205e8-d20e-47f5-9261-25f5c7327ec6,Inbound,Offers & Cashback,Other Cashback,Arrange chat support as well,7ff056a1-04aa-41f0-ba23-9fb5a853ecc9,,10/08/2023 16:49,10/08/2023 16:50,10-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0b3f8218-f7e0-41dc-9593-b87102570241,Email,Refund Related,Refund Enquiry,Great,8a0b8d68-90c3-443c-8f99-f333f59af4c2,,10/08/2023 14:20,10/08/2023 14:21,10-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
97063970-9c1e-486d-bb64-e37e56b2b3bd,Inbound,Returns,Reverse Pickup Enquiry,,e44fba5d-519a-47dd-b886-dc3bb00c5c76,,10/08/2023 16:06,10/08/2023 16:15,10-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
80722c14-40c3-42bd-90f3-4b55bd19878c,Inbound,Cancellation,Not Needed,Improve ur delivery partners and standards. ,520ac9ba-cd68-4ed0-8d4f-e66dd14eb94d,,10/08/2023 22:31,10/08/2023 22:38,10-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
4931ae3f-94f2-41fd-baa4-36ae5c0b35f0,Inbound,Order Related,Order status enquiry,Jab customer ki baat aap logo   hota hai to feedback layna ka kya fayada ,bee5b930-7a26-470a-8091-b22d2fb02fc2,,10/08/2023 14:18,10/08/2023 15:21,10-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
8b96087b-ef57-410d-99b1-49448264ff48,Inbound,Returns,Missing,,5ce902d1-38a2-4396-a4d3-84dfc9390728,,10/08/2023 23:12,10/08/2023 23:20,10-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
337958a5-3b05-4e40-a8a6-5187fe1c4e68,Inbound,Order Related,Priority delivery,Very good ,9c952b22-274d-455c-b9a6-fbabcc22ec7f,,10/08/2023 21:24,10/08/2023 21:51,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
2dd7084a-ed21-489b-ad9a-448dbc271223,Inbound,Returns,Return request,"Hi Shopzilla customer support senior team,Kindly appricate the telecaller (sorry I forgot your name brother)...Because providing satisfaction to the customer is very hard work.Keep it up ?? !!?????",bc5b4ace-1041-4fd8-b96c-67cb27c21fd1,,10/08/2023 21:22,10/08/2023 21:28,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
57f151bd-8b95-495e-a97e-749464261d97,Outcall,Order Related,Installation/demo,,981f7df8-fe48-4ec7-a752-84db70ba734e,,08/08/2023 17:40,10/08/2023 05:24,10-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
870df63d-fed5-4d3b-9dfe-03592f74e099,Inbound,Returns,Missing,,1fce7742-3650-4e48-ad29-2767e0d886b0,,10/08/2023 19:05,10/08/2023 19:12,10-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
930b95c9-5277-4985-8236-af47bae85b75,Inbound,Order Related,Invoice request,,41aba5db-bf22-4b32-aa1d-8be97ed87c21,,10/08/2023 10:45,10/08/2023 10:49,10-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a2c2e298-5f2b-4b61-bc58-ef7bf2c3bc4a,Inbound,Order Related,Order status enquiry,Very good,3a2f9478-5f1f-403e-977e-2955c798f2a4,,10/08/2023 16:43,10/08/2023 17:00,10-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
1001ebc3-e6c6-4749-acc9-77c57e934115,Inbound,Returns,Reverse Pickup Enquiry,,2970f532-b067-40c3-b41a-bb87aa89615b,,09/08/2023 23:42,10/08/2023 10:17,10-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,1
6dd4e551-189c-4c92-99ff-1fd676890a05,Inbound,Payments related,Payment related Queries,"My call was disconnected during transfering to senior. Also didn't get call back.Need to understand customer needs.Why customer is contacting you, if any issue is faced by customer they contact you, but very poor customer support i felt today.",574f3da5-9f8e-4286-824e-442edb0c8937,,10/08/2023 18:50,10/08/2023 22:23,10-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
63a44cd0-99f1-4b94-8bb6-6a1c514782de,Inbound,Returns,Reverse Pickup Enquiry,I am trying to explain that I am not getting OTP.,8d3cdd7a-e83e-47fa-a549-3af7f1a962ca,,10/08/2023 14:24,10/08/2023 14:27,10-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e468c588-0cff-475f-adf6-bdb94014d94d,Inbound,Refund Related,Refund Related Issues,She was very understanding and understood my issue well and helped a lot,420b8d11-0880-4454-bc62-b5e26e2810c8,,10/08/2023 22:04,10/08/2023 22:45,10-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
1a896ee9-d3e5-4f3e-80f4-208864c8228d,Inbound,Order Related,Order status enquiry,,3ca59e40-541c-4502-a21e-9b43a80aae5e,04/08/2023 17:51,10/08/2023 12:07,10/08/2023 12:07,10-Aug-23,BASTI,Electronics,34990,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
06d4c6aa-899f-4575-a3c0-b3511b0e62da,Inbound,Order Related,Delayed,Very good ,2101b132-25c3-4616-a780-81ebf6c5a7c7,,10/08/2023 23:33,10/08/2023 23:39,10-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
6f56c309-00f6-484f-a6b7-65e5ca07bc98,Inbound,Order Related,Installation/demo,Not getting proper support,8ccbb3f3-0328-4a9a-be98-17c14c58c87f,,10/08/2023 09:39,10/08/2023 13:08,10-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
03f9a22a-d1df-4258-9bb7-4448f04e2742,Inbound,Returns,Reverse Pickup Enquiry,Good response,1749967a-d6d8-4b34-a812-0c01af508750,,10/08/2023 17:08,10/08/2023 17:10,10-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,1
0a127cc2-30c4-4b12-98d5-833abb2e65e7,Inbound,Returns,Reverse Pickup Enquiry,,6fe110e6-4c4d-4a35-b7eb-2ccf53976d57,,10/08/2023 18:48,10/08/2023 18:57,10-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
02011c3a-9df4-4723-8a76-37bcab69c7af,Inbound,Returns,Missing,,03ed5523-2137-4b77-9529-d67446585cd1,,10/08/2023 08:48,10/08/2023 08:49,10-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
e3a8d802-f312-48ce-af08-fa7b9fb4098f,Inbound,Product Queries,Product Specific Information,,89530c13-2f0b-49a9-8c0c-fd71ffd4e689,,10/08/2023 12:01,10/08/2023 12:05,10-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
ac79e54d-3be3-48a9-a8c5-637d3294478f,Inbound,Order Related,Invoice request,,91ce1a96-5bdb-400e-ab77-29483c6ba6d0,,10/08/2023 15:10,10/08/2023 15:11,10-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
36fbf3d8-edb4-4974-a88e-a46d7f8050df,Inbound,Returns,Fraudulent User,,722a287a-617e-438d-a622-52b03bc0ef51,,10/08/2023 22:22,10/08/2023 22:38,10-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
907156ca-2ac8-4fa8-b748-319eb89d3ed4,Inbound,Order Related,Delayed,,4ced38cf-b4a2-495e-bb1f-39659447c8ab,07/08/2023 15:36,10/08/2023 21:05,10/08/2023 21:05,10-Aug-23,NEW DELHI,LifeStyle,2399,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8f1edba5-b484-418b-a870-929d90129a84,Inbound,Returns,Reverse Pickup Enquiry,,dbc88c44-dd29-478c-81b3-7edba8bbc666,,09/08/2023 08:34,10/08/2023 09:33,10-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4d6c59f1-4413-4dd3-a737-4fad11da0f1f,Inbound,Returns,Fraudulent User,,f2017692-db73-4ae7-a8fb-48c1e0aeff24,,10/08/2023 12:24,10/08/2023 12:24,10-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
b606eb69-71ba-49b3-9d0e-fb293587a64e,Inbound,Shopzilla Related,Shopzila Premium Related,,f4d53a80-0e3a-4f6b-8726-a85b75a2ed10,,10/08/2023 17:39,10/08/2023 17:40,10-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
fb69a331-8af3-4f68-9991-d96f9dc107d6,Inbound,Returns,Wrong,,65b8ef51-715f-4fb3-8f7b-08cc55c515fe,,09/08/2023 08:07,10/08/2023 22:30,10-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
cc475296-14b8-4dcd-a205-66236320d2f2,Inbound,Product Queries,Product Specific Information,Good support,d9be60ee-147d-4adf-9bcf-69eca3703c46,,10/08/2023 14:35,10/08/2023 14:37,10-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
e6c4854a-f7cf-4f39-8f65-41d8635a3b19,Inbound,Payments related,Online Payment Issues,Good,c2c3d3e5-61a2-4040-99e3-415e0e2b19f9,,08/08/2023 07:39,10/08/2023 12:54,10-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,4
ae13edd9-6fe5-4447-9082-0e12097520cb,Inbound,Order Related,Delayed,Nice ,7a0a4c4b-592b-4841-b1a7-afc340ea5170,,10/08/2023 06:20,10/08/2023 09:11,10-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
4dd1e3ae-49e2-4799-b912-8344df0af58e,Inbound,Returns,Return request,,7c05a459-d669-47c3-b8d0-e5b2827f63c7,,10/08/2023 07:31,10/08/2023 19:00,10-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
81de52dd-4a95-4ea5-96a7-c2ffc592c9dd,Inbound,Order Related,General Enquiry,,66da0a17-2c93-467b-9b5e-ee037d6ff02a,,10/08/2023 18:10,10/08/2023 18:10,10-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
ef9d8226-1040-41ed-bd05-9aae6262b676,Inbound,Offers & Cashback,Other Cashback,,35f91403-f1bd-4560-be7e-9d7949187873,,10/08/2023 19:00,10/08/2023 19:19,10-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,4
5db24917-bb39-4c4d-825b-4996a8d3aa60,Inbound,Returns,Return request,Nothing,d82857cd-54a3-4575-8996-dd665a938251,,10/08/2023 19:32,10/08/2023 19:36,10-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
b137eb83-dd19-480a-92ba-cde6e5a348e7,Inbound,Order Related,Order status enquiry,,62216486-070a-4c70-870e-c3de59b891c0,,10/08/2023 08:11,10/08/2023 08:16,10-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
4b5c805b-a95c-4d22-a867-a9b95cf0688f,Inbound,Returns,Reverse Pickup Enquiry,,09b3c0a0-4637-46ef-b333-5a5cbf02cda0,,10/08/2023 06:43,10/08/2023 06:52,10-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
c53e050c-8e31-4c85-a107-26ddaa45842f,Inbound,Returns,Reverse Pickup Enquiry,,cc73c428-fb4c-45a1-842d-3fec419213da,,10/08/2023 06:44,10/08/2023 09:50,10-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
a7f84356-c25a-4d8d-9746-9e294a52d067,Outcall,Order Related,Order status enquiry,Nice,ee281e2b-9bbc-46a5-8ece-e47f544b5761,07/08/2023 18:57,10/08/2023 12:03,10/08/2023 13:14,10-Aug-23,BALESHWAR,Home Appliences,17490,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
717afdfb-3673-4aad-9df1-d4a11bd4cf11,Inbound,Order Related,Order status enquiry,,8ced3d46-c6e3-4e10-8b71-29e32c1a959d,,10/08/2023 21:22,10/08/2023 21:24,10-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
15869f5c-ea53-4515-a1e7-2193ca60968b,Inbound,Returns,Reverse Pickup Enquiry,"She understands my issue thankyou ma,am",eea1710b-eaa6-4eb0-90dd-929478210e78,,10/08/2023 12:37,10/08/2023 12:41,10-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
6411de11-4d17-4c39-ac90-af18d0d5cf44,Inbound,Order Related,Order status enquiry,Good,d74e6f7d-9958-4a36-8b94-ebe6aedc54cb,,10/08/2023 23:15,10/08/2023 23:15,10-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
a15cb107-baeb-4889-b7ef-239e97c03acc,Inbound,Order Related,Delayed,My query still pending ,d8d9f86b-37df-40b0-91cf-2a0610d99eb4,01/08/2023 09:06,09/08/2023 07:15,10/08/2023 05:23,10-Aug-23,SURAT,Books & General merchandise,83,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
1302a264-527d-439c-a46f-83f5d0c2307b,Inbound,Returns,Return request,,530b5547-a01f-4701-8e5c-8a53991a7c93,,10/08/2023 12:43,10/08/2023 13:04,10-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
be581f5a-50e5-43b2-b2dd-28b8933d5b77,Inbound,Product Queries,Product Specific Information,Very good behaviour of costumer support excutive ,3f04aae6-eac9-46e2-97e5-db2718249739,,10/08/2023 21:51,10/08/2023 21:54,10-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
7653bb1b-ab97-4182-8ed6-c630c180a8b8,Inbound,Returns,Missing,,65aa0f0d-0a03-443b-a32f-f056c3ebf1a0,,10/08/2023 07:12,10/08/2023 07:18,10-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
e3ca4e8a-7ea0-4262-8b80-a68ab6680941,Inbound,Offers & Cashback,Other Cashback,,6b0b3e1d-5d10-41e8-911b-839d428b9c71,,10/08/2023 08:18,10/08/2023 08:31,10-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5488ffd5-870b-461a-8020-1264128e7004,Inbound,Feedback,UnProfessional Behaviour,Product is not truted as per image show on Shopzilla ,b325c5e0-6f1d-4e54-a668-a3f621962b42,,10/08/2023 09:51,10/08/2023 09:54,10-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
be9bb340-ad35-416b-b1d5-cdb9457555c7,Inbound,Feedback,UnProfessional Behaviour,Something good ,4b628c34-4bf9-41c9-bf5f-65282d365b04,,10/08/2023 13:26,10/08/2023 13:28,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
43080169-6cf4-4d47-85d2-a6a35a4a658f,Inbound,Returns,Damaged,,2fe4057e-cabd-46f2-9977-07a4f153cec0,,10/08/2023 21:01,10/08/2023 21:02,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
5f2b1f7c-a49b-451a-8d80-8f5d3b9951fe,Email,Order Related,Delayed,"Your executive's are good for nothing. They don't have any information, or knowledge or authority. They only read information which is already provided on app. You are wasting our time and hard earned money by hiring such fools. Connect us to person who can actually help us and resolve our issue.",09a5e496-83db-42dd-be29-b05b635f3193,03/08/2023 22:19,10/08/2023 09:06,10/08/2023 09:34,10-Aug-23,NAGPUR,Home,444,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
5c4dc447-473a-4070-9876-9a4cfe1d86cd,Inbound,Returns,Service Centres Related,,6d0bcc0e-aee9-45f7-bb30-8f998c961bd5,,10/08/2023 17:37,10/08/2023 17:39,10-Aug-23,,,,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
e94203be-cb23-4a6f-9ea2-218f4eff9b18,Inbound,Returns,Exchange / Replacement,,81add0ed-a9c7-48f2-90a2-25f158fe2800,,10/08/2023 07:40,10/08/2023 07:45,10-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
1c1f3f38-858e-456d-90aa-aa5bd0fcabf6,Inbound,Order Related,General Enquiry,,f23cb41b-1ace-4397-923b-64656b121541,,10/08/2023 11:18,10/08/2023 11:21,10-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
3f5611e9-71a0-4ac3-a164-d5bab4316874,Inbound,Returns,Fraudulent User,Please arrange bengali language. ,ae131404-6707-4713-ae79-44940ae747b9,,10/08/2023 21:38,10/08/2023 21:41,10-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
a12aa24a-c65f-4d13-bb63-05b693dddc86,Inbound,Feedback,UnProfessional Behaviour,Which i raise my first first complain for the agent that i shall be cancel because that delivery boy is very innocent so don't action against that boy this  is my rquest to u ??,10999fc5-6a59-417d-a2da-c455a1e9ef12,,10/08/2023 20:58,10/08/2023 21:01,10-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
c0453172-25f2-45a7-8a80-4ff04d1debaa,Inbound,Product Queries,Product Specific Information,,c9d40778-1a01-4047-88e0-e25c7be3ca80,,10/08/2023 17:03,10/08/2023 17:29,10-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
dc6d8f2f-f864-417e-8d56-827c7b1e484e,Outcall,Order Related,Customer Requested Modifications,,918ef4c9-4672-4bf2-b103-24bf3b54c0f3,,10/08/2023 08:03,10/08/2023 08:19,10-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
115b14c0-6f64-4a3a-a51c-9e15c865d64e,Inbound,Product Queries,Product Specific Information,,8a923989-4555-40fb-9f21-0942513e8646,,10/08/2023 14:13,10/08/2023 14:44,10-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
584051fa-39d9-4631-8649-b600907502b7,Inbound,Order Related,Delayed,,9362f183-d66b-4ff2-9a66-eb4ff52636f7,04/08/2023 17:46,10/08/2023 06:58,10/08/2023 06:59,10-Aug-23,JHARSUGUDA,Mobile,13999,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,4
0718fe74-5dfe-4245-be8c-157054399379,Inbound,Refund Related,Refund Enquiry,,feb0819e-f2de-4a79-81de-ad1a501cc1fc,,10/08/2023 09:25,10/08/2023 09:33,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
fbc2489c-e298-46ac-9ac2-e46ebec5a07e,Inbound,Order Related,Delayed,,26e20bfd-d0af-4df8-a9ab-2d13329de9c0,05/08/2023 22:25,10/08/2023 11:11,10/08/2023 11:18,10-Aug-23,VISHAKHAPATNAM,Home Appliences,52490,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
b0631416-4f26-46db-a6a9-c4fffdbafe44,Inbound,Order Related,Seller Cancelled Order,,f5354641-6aba-4cef-b687-7bfdf718823e,,10/08/2023 00:03,10/08/2023 00:08,10-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
6be8e3f1-4fd1-43e8-a02c-448f0d0d5491,Inbound,Returns,Reverse Pickup Enquiry,,242522c5-47b2-41c4-9e33-eab009ed23ee,,10/08/2023 10:04,10/08/2023 11:30,10-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
caebd48c-045d-4408-b6bb-d35fb6a3bd73,Inbound,Refund Related,Refund Enquiry,"Customer executive not use sir with name and deduction amount view as fee charges same told by your executive,need more details of deduction while telling to customer and the reasons why add charges ",28112838-198e-4ac5-895f-eba9bce8fa0a,,10/08/2023 16:14,10/08/2023 16:24,10-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
b3bdfeb8-e4d4-470c-9918-446004677cc8,Inbound,Returns,Reverse Pickup Enquiry,,3860435b-92cd-47b6-a950-55cd0f88416c,,10/08/2023 17:45,10/08/2023 17:49,10-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
d148280d-0f2a-471b-8ca5-60412638013e,Inbound,Refund Related,Refund Related Issues,Very nice,e9e9f32b-41b6-4692-b936-5c558a925240,,10/08/2023 20:59,10/08/2023 21:01,10-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bb3b3e2c-5105-471a-8476-5f8f0b7743c4,Inbound,Refund Related,Refund Enquiry,.. ,7db77d3c-c939-4adb-abad-264d6f5484d8,,10/08/2023 13:39,10/08/2023 13:39,10-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
65270b7e-9692-4c15-92a9-d1990341b88d,Inbound,Returns,Reverse Pickup Enquiry,,796a8110-bd85-49b3-9dc1-ae45ffeb248b,,10/08/2023 16:59,10/08/2023 17:22,10-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
df42e590-fdd9-4b79-a9be-8d2cbaf14889,Inbound,Returns,Reverse Pickup Enquiry,,c3fe78f1-5f61-4212-bc02-72865ae88924,,10/08/2023 19:08,10/08/2023 19:21,10-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,1
448a2d25-483e-482d-9c5c-09a3939170a0,Inbound,Refund Related,Refund Enquiry,,af3ddff1-8f49-457c-8174-8aec16a04e2c,,10/08/2023 20:35,10/08/2023 20:36,10-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
bac89820-c3a5-49ef-a959-5ab380342395,Inbound,Refund Related,Refund Enquiry,????? ,8d8dc431-7500-4bdb-b0f5-6589c12e9a42,,10/08/2023 23:20,10/08/2023 23:21,10-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,1
811c6b9b-f716-41eb-a912-801fc7ce5afc,Inbound,Shopzilla Related,General Enquiry,"Dear Mam, you understood my problem and solved it.  And assured that your problem will be solved",d60ef0f0-0d0f-4eb2-b30e-0abc22fab8e8,,09/08/2023 14:29,10/08/2023 11:05,10-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
ee264ca0-1172-4045-bf84-2e24595e8db2,Inbound,Returns,Reverse Pickup Enquiry,,702c1332-4dbc-4c05-8548-94a279feb3c1,,10/08/2023 08:57,10/08/2023 09:03,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
f3dc5e98-a2a5-4e80-991a-04003035e25a,Inbound,Returns,Return request,Good ,f2144cda-4fcd-4cd4-bfa3-0c348a807b42,,10/08/2023 23:49,10/08/2023 23:59,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
d0231eb0-fb46-4764-9f45-ada980a0e48d,Inbound,Returns,Return request,,2317a4e6-cd4b-495d-a5c7-2f856e48dc66,05/08/2023 00:42,10/08/2023 21:08,10/08/2023 22:37,10-Aug-23,LUDHIANA,Electronics,899,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
b47a7564-7fd3-4275-a4b3-8a361db19318,Inbound,Returns,Return request,,5ad9f564-3d91-4057-8fea-9f4432e274d0,,09/08/2023 12:55,10/08/2023 13:09,10-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
e827696d-23ce-4f89-b61c-2ffe18d1f19c,Inbound,Product Queries,Product Specific Information,,a14ec71d-6534-4762-9bf4-2bec1558c633,,10/08/2023 10:44,10/08/2023 10:47,10-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
6a6da762-5337-4241-9705-1c61543b7680,Inbound,Order Related,Installation/demo,All over the service is totally good ,7fbbfe27-b7c4-4fa2-93eb-d6f46dd1272c,,10/08/2023 19:26,10/08/2023 19:35,10-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
7945ea75-009b-423e-9824-61a83716975c,Inbound,Returns,Exchange / Replacement,Good,82eb8542-407f-4537-8982-a3f1de31fd64,25/07/2023 04:16,09/08/2023 22:05,10/08/2023 00:41,10-Aug-23,BANGALORE,Mobile,32999,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
d34c68bf-5b1e-4c74-9c31-17869273d5d1,Inbound,Refund Related,Refund Enquiry,,6e6cb05e-9847-4cc9-b8e1-9f8fa47d388d,30/07/2023 07:05,10/08/2023 00:35,10/08/2023 01:31,10-Aug-23,NEW DELHI,LifeStyle,299,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
a2b8ed6e-d0e4-4c4f-9c71-1e8340c8b817,Inbound,Order Related,Delayed,,cf45fe48-f87d-4932-9097-77c3a1bccaca,03/08/2023 21:31,10/08/2023 20:33,10/08/2023 20:44,10-Aug-23,PUNE,Books & General merchandise,5899,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
a73fdb19-2839-43f9-87e1-86e3f382be6f,Inbound,Returns,Wrong,Hire this type of educated agent ,d71b029f-a52e-4849-86d4-9593c3bacd7d,,10/08/2023 07:38,10/08/2023 08:54,10-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
0e90abf2-eac1-4a3a-a103-98c1cfd456df,Inbound,Offers & Cashback,Affiliate Offers,??? ???? ????? ??? ?????? ??? ???? ???,b2c95263-45f9-4fce-a45d-3e1c4f16d26d,,10/08/2023 10:21,10/08/2023 13:06,10-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
a1667cee-a5d3-4b62-a0cf-6f4d3bc68405,Inbound,Order Related,Delayed,,7f19671b-553b-458c-9148-c09cb0652475,25/07/2023 14:40,09/08/2023 17:38,10/08/2023 13:42,10-Aug-23,AKOLA,Furniture,853,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
f9876362-b4ea-4193-8f50-82583ffab3fa,Inbound,Returns,Wrong,wrong battery delivered,67dcd8b9-2cc7-4b57-842f-9283da908835,,10/08/2023 07:50,10/08/2023 07:54,10-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
aed562fd-0986-4cbd-aba2-4068839e161c,Inbound,Order Related,Order status enquiry,,7fd306ae-34a9-40a7-8a57-0a489b42eaee,,10/08/2023 17:32,10/08/2023 17:34,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,3
5090c339-c42d-4428-9f73-83a12bc677a1,Inbound,Returns,Return request,,b1906d24-654b-4fbf-a639-9313409f47ec,,09/08/2023 19:24,10/08/2023 08:32,10-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
4fcc7de8-0747-4006-bff5-9c4c5581881b,Inbound,Returns,Service Centres Related,,3e0d378c-5032-4108-bd63-7024b74649b4,,10/08/2023 09:57,10/08/2023 11:19,10-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
1ed7a20d-72cd-4b47-b009-d4b958fa8b89,Inbound,Order Related,Order status enquiry,Good service ,02fe4e1e-be99-4a6b-81d7-978d1b4c113f,,10/08/2023 12:35,10/08/2023 13:44,10-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
ed988fe1-bb6b-49a4-8f27-e5338d331e4b,Inbound,Returns,Technician Visit,,20a221f2-e1cc-433b-83eb-82b24bb8e08f,,10/08/2023 20:36,10/08/2023 22:34,10-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,1
720c5952-1485-4af1-8655-251e7b0c7c4d,Inbound,Returns,Fraudulent User,,e2de551c-fd39-4fbb-942c-956fb7a8dd20,,10/08/2023 12:22,10/08/2023 12:23,10-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
021f95b7-5fb4-4885-8478-b5c1fde6af59,Inbound,Order Related,Priority delivery,,2d25c91d-6222-4627-b0d7-ecb101ece2a6,,10/08/2023 18:21,10/08/2023 18:24,10-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3b7a84f2-dce5-4586-ad14-a4b5d963585c,Inbound,Order Related,Installation/demo,,a0a77ba8-d5ca-4617-b20f-3a14894b065f,,10/08/2023 19:29,10/08/2023 21:25,10-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,4
860a474b-bc30-4449-a455-107c2ada37c8,Inbound,Returns,Return request,,e989d42c-4518-4c7b-b924-429bf61ecf83,,10/08/2023 22:55,10/08/2023 23:09,10-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
cfdeb3c0-9b4e-4909-9a04-e6ad8bc68f86,Inbound,Returns,Reverse Pickup Enquiry,,b2f6f812-f2f7-4207-be46-ec783f823940,,10/08/2023 23:49,10/08/2023 23:54,10-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
3cbb86df-1254-4f1c-90f2-2f81ff510621,Email,Order Related,Delayed,Very bad delivery system ,aa0c41e9-0662-49f8-92a2-34080e509bc9,,10/08/2023 10:49,10/08/2023 10:51,10-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,1
6ce76720-fcf6-40bd-81cb-a67e408ab1b4,Inbound,Returns,Reverse Pickup Enquiry,,79eb1123-cc35-4bee-8ff4-2b50684010c0,,08/08/2023 19:17,10/08/2023 22:39,10-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
05346972-21ff-462c-8129-b96fd545bf10,Inbound,Order Related,Delayed,Please work on the delivery agent. I have no issue with the customer support they are working great ??. Just these delivery agent needs to be more responsible and active on phone calls. We are unable to reach them at call.,b21f2be8-0998-4208-89bd-5c8bd6d18f3a,,10/08/2023 08:05,10/08/2023 12:59,10-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
e7782a31-757d-4b5e-9fa7-9de948c87b41,Inbound,Order Related,Delayed,,44358e4a-f854-4b67-866e-a208c71eefbc,,10/08/2023 11:01,10/08/2023 11:45,10-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f39abfae-e78d-4189-9a99-a19c4d4f9e80,Inbound,Order Related,Order status enquiry,,6d75a27b-73a9-421d-9e34-783df8723408,,10/08/2023 17:52,10/08/2023 17:54,10-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
fad38926-fd37-4817-a212-a3d7d7c21b01,Inbound,Returns,Reverse Pickup Enquiry,Understand my issue and solve,e5a1c5f7-3f14-41e9-b721-6ef494824a45,,10/08/2023 18:28,10/08/2023 18:29,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
27abb98b-ca8a-4fd4-bb32-1ab881f03f47,Inbound,Order Related,Priority delivery,,d183706e-9619-4ee7-9c7f-2901aa1ba857,,10/08/2023 19:22,10/08/2023 19:29,10-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
3d250655-70e4-4a10-8234-01e211495b58,Inbound,Order Related,Order status enquiry,,837089b5-6fc2-4a85-a685-a5139e4176d0,,09/08/2023 23:15,10/08/2023 09:05,10-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
c72b7a97-274b-4fb2-8a0a-cefba649db58,Inbound,Returns,Return request,Both return and replacement option should be available and easy to initiate ,900d2682-8791-4632-9930-f067fcc724a4,,10/08/2023 15:52,10/08/2023 15:57,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
f53dc203-9d7c-4a5f-835d-3fb5d7407820,Inbound,Order Related,Delayed,,b941ecaf-48a5-48c8-b08c-adf9ac95bb2f,,10/08/2023 08:38,10/08/2023 08:39,10-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
c389ee18-5b66-41ed-a00e-08e6b44225a7,Inbound,Returns,Reverse Pickup Enquiry,,ec4436ce-5dc9-4b12-beed-232e8c5c644c,,10/08/2023 07:15,10/08/2023 07:15,10-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
cdb45d19-ca8b-42cf-9312-05b02794b43e,Inbound,Returns,Damaged,,aca1f7d1-b553-44ae-8aa9-0faadcc21f5b,,10/08/2023 22:19,10/08/2023 22:29,10-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
2dcdeed6-3cc1-4866-ae79-4eda1ecd3de4,Email,Refund Related,Refund Related Issues,,a977294c-1858-4a66-bf46-5000e7032bd8,30/07/2023 11:41,10/08/2023 16:10,10/08/2023 16:40,10-Aug-23,KOLKATA,LifeStyle,499,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
a23c1c67-444e-4fba-89f3-31bed2d76f95,Inbound,Returns,Missing,,6741fd60-db0f-4c41-b83b-c222dfa2fe5a,,10/08/2023 08:31,10/08/2023 08:33,10-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
83c90533-ea42-4613-a42f-0c7e2d3aed28,Inbound,Returns,Reverse Pickup Enquiry,,7c602e53-803a-47e2-8780-c086fec72a2a,,10/08/2023 11:32,10/08/2023 11:36,10-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
fa6dc059-d227-4407-b133-0c7eb0d36b8a,Inbound,Order Related,Order status enquiry,Very nice ????,a3d91934-84ce-403e-a9e6-15e07b988345,07/08/2023 14:32,09/08/2023 20:16,10/08/2023 10:19,10-Aug-23,KISHANGANJ,Electronics,54990,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
46d67925-853f-4806-a147-8a53a9b401b4,Inbound,Order Related,Order status enquiry,Received and pick up calls quickly ,1bdbc031-766e-449e-8dbc-9d093bd12080,,10/08/2023 12:32,10/08/2023 12:56,10-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
bc35c39c-0e0a-4243-9bf2-6f64ac640f8b,Inbound,Product Queries,Product Specific Information,,5f3825b6-2a5f-493f-b19f-edc017fb39d9,,10/08/2023 14:47,10/08/2023 14:48,10-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
901d157f-4fc7-4f0d-a824-dd04006b718f,Inbound,Returns,Wrong,,dd6f7244-1e44-4dc4-ad55-a7429888a273,,10/08/2023 16:14,10/08/2023 19:24,10-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
29e8c874-cf21-4a62-80bb-01f55915eac9,Inbound,Returns,Return request,Kindly make the logistic help team more accountable ,7abc8662-b71b-423d-93cb-8d61551ee858,,10/08/2023 18:22,10/08/2023 18:27,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
5fddeff5-c257-4f75-bd88-24916634a592,Inbound,Returns,Fraudulent User,,ee252ad0-aac6-4793-a2c4-14c0f1e20a82,,10/08/2023 18:30,10/08/2023 18:32,10-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
95e60bec-3ffa-4fcf-86d5-030aff564e78,Inbound,Order Related,Delayed,Nothing to improve all good ,2086aa59-52e2-46dc-bcdf-0a2d8aeac30a,17/07/2023 20:01,10/08/2023 22:28,10/08/2023 22:47,10-Aug-23,FARIDABAD,Furniture,1253,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
d7be4dad-161e-4139-b393-61a0cb9216cb,Inbound,Order Related,Installation/demo,"not understand customer problem, and delay sevice by you.",9b676a2e-493e-48f0-9ce8-48106e9566e7,03/08/2023 17:43,10/08/2023 15:41,10/08/2023 17:44,10-Aug-23,VADODARA,Home Appliences,45990,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
6eeb3adb-2d87-4412-bc7f-0b46556f1c57,Inbound,Returns,Reverse Pickup Enquiry,,3ec83659-f0aa-4836-b54f-5a404f99a53c,,10/08/2023 09:08,10/08/2023 09:13,10-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
388f32ff-40cf-4a6b-aa0a-1ea8c57cbda5,Inbound,Order Related,Order status enquiry,10,faf6c828-3fc3-4b31-a883-e48f6238b385,,10/08/2023 12:08,10/08/2023 12:09,10-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
e78090ae-654b-4028-bf0b-452e4e74c738,Inbound,Returns,Fraudulent User,,2660f836-77e1-4d71-a4eb-859f65b0af89,,10/08/2023 12:51,10/08/2023 13:00,10-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
9583b158-ad78-496c-ad16-1ae066158669,Inbound,Order Related,Delayed,,f8c323e7-8107-4af9-aa99-82fa983b6070,04/08/2023 21:13,10/08/2023 19:33,10/08/2023 20:01,10-Aug-23,KANPUR,Electronics,34990,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,3
1b3bffa2-0bd5-411d-8cfd-6d9bc8a8c899,Inbound,Returns,Return request,,42a33409-cf37-442b-92c8-0f1899c7c03e,05/08/2023 20:26,10/08/2023 19:12,10/08/2023 19:35,10-Aug-23,GREATER NOIDA,Home Appliences,1199,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
f22f6d4b-6498-4d62-a1bc-90fc23c54fed,Inbound,Returns,Reverse Pickup Enquiry,,76206ad7-9186-4192-832d-81adbc63f90b,,10/08/2023 09:42,10/08/2023 09:46,10-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
8cd65f33-faa9-44c1-b143-95d5fcf4ca4c,Inbound,Payments related,Online Payment Issues,"Himani from senior desk was able to help me with resolution, rest any agent didn't even know what the egift card is and how they work.Good job Himani.Imporve your product knowledge for rest of agents.",1e574450-e138-4cf1-afdf-f91a8a9a223d,,09/08/2023 06:01,10/08/2023 10:17,10-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
2fb11ca5-98dd-4998-8f37-fb94d8bb174e,Inbound,Order Related,Priority delivery,,dc7abfa5-27f6-42ff-af66-059f5d54e803,,10/08/2023 14:18,10/08/2023 14:19,10-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
f08b7eff-06b3-4ba0-81be-a8cd7ff4245e,Outcall,Returns,Return request,,94fdc37b-1439-428f-9362-a8f05147d629,,10/08/2023 13:16,10/08/2023 13:19,10-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
fd66966f-dad3-4fc7-b848-cb8c5455d34f,Inbound,Returns,Wrong,,ffb8f9de-f294-4a5c-ac45-516066d0bd2c,,10/08/2023 17:55,10/08/2023 18:13,10-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
6c0c1a9b-5c0c-460c-9012-8740127bfd97,Inbound,Shopzilla Related,Signup Issues,,45cb581b-8dd8-4041-84c3-92e81dd5c23b,,10/08/2023 19:17,10/08/2023 19:58,10-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
66476d86-593f-43df-b78c-5843c2438a05,Inbound,Returns,Service Centres Related,,06d32bf5-3bd6-4b2c-b6dd-d77fe40617e5,,10/08/2023 11:17,10/08/2023 11:23,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
ea6b6aba-2b69-4f07-ba89-b98806f803a8,Inbound,Order Related,Installation/demo,Thanks you sir,d0a580e1-0c1e-4736-b63c-aa913dc595ee,,10/08/2023 00:04,10/08/2023 00:07,10-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
fe220556-21da-47f5-86f3-1764a845bf79,Inbound,Returns,Reverse Pickup Enquiry,,f7f885ab-6b49-4dfb-a3c9-bae32e285937,,10/08/2023 11:35,10/08/2023 11:36,10-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
4984b4a1-5b46-4f8b-997f-f3f4afb0d50a,Inbound,Returns,Return request,,d8c208f8-fe1c-4fbe-85bc-41178404e620,,09/08/2023 21:59,10/08/2023 10:52,10-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a9b69bf8-e8fd-4f5b-9cdc-9aa6fda81fb6,Email,Returns,Wrong,,e56cef75-7ebe-49cc-b130-4fc73dae5430,,10/08/2023 11:30,10/08/2023 11:34,10-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
ede09eaa-9b4f-4668-8904-72070082eb02,Inbound,Order Related,Order status enquiry,Good,95a12ef1-3b75-48ad-9ad5-4564991b23cd,,10/08/2023 12:45,10/08/2023 12:47,10-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
e282177b-49bc-483d-b2d1-8622f26f0ea8,Inbound,Returns,Reverse Pickup Enquiry,,0081404b-5ec2-4eb7-b104-f5c9b0c798ea,,10/08/2023 18:00,10/08/2023 18:02,10-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
58e03733-3135-4315-99b2-2975df57a613,Inbound,Order Related,Invoice request,,fd90672b-e3d1-4012-b897-a9937f541f10,,10/08/2023 20:27,10/08/2023 20:41,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
5f59fe77-17f0-4385-9db8-9c9360f7e72b,Inbound,Returns,Missing,,4bbace62-b50b-4b83-874d-3560e7d14197,,10/08/2023 18:24,10/08/2023 18:37,10-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,1
4fe35211-0ed0-4f13-bb5d-f1d304c97122,Inbound,Refund Related,Refund Enquiry,Good,68779266-4179-42dc-910c-73f052ac2509,,10/08/2023 18:17,10/08/2023 18:21,10-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
f69ed0f9-c418-4d48-80bc-e186be2e7762,Inbound,Returns,Exchange / Replacement,,5c6c5f71-676a-470c-b743-b16bd7f1eade,06/07/2023 17:29,10/08/2023 21:53,10/08/2023 22:49,10-Aug-23,NEW DELHI,Mobile,23999,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
fb401b69-6a64-4a08-9bd3-8f9195dee611,Inbound,Order Related,Order status enquiry,Delivery on time,25e20704-c078-4845-9791-3c3f1c76cce2,,10/08/2023 17:28,10/08/2023 17:55,10-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
27eb4fad-fdd1-419b-8115-491a7aa43998,Inbound,Returns,Reverse Pickup Enquiry,,9883ba86-b91d-485e-b1cb-a1f26d99fc65,,10/08/2023 16:11,10/08/2023 16:12,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,4
55206d45-2f14-4a0c-974a-347e45cce1fc,Inbound,Returns,Reverse Pickup Enquiry,,f9031512-1705-4ead-b266-1d44ad7a1225,,10/08/2023 16:31,10/08/2023 16:35,10-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
4fb67387-f978-4030-bdd4-f8d69f1e0fe9,Inbound,Order Related,Installation/demo,,0b3ea293-bda9-4104-864e-9ca137bb9194,,10/08/2023 20:06,10/08/2023 20:12,10-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
7484049d-9269-4631-b035-bc2f71ec4267,Inbound,Returns,Return request,,d67db8c8-ecda-4dcd-8aa9-85a81fe6cd06,,10/08/2023 22:39,10/08/2023 22:50,10-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,4
a7dea6b6-247e-4c35-8b33-0e95358f10fc,Email,Order Related,Delayed,,1ff89af0-4012-4fa7-8b3f-c2bf1760a926,,10/08/2023 18:00,10/08/2023 22:40,10-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,3
4c34a30f-f623-489d-94f6-06f4cc6646b9,Inbound,Returns,Reverse Pickup Enquiry,,14498d0c-abbd-45d4-8f5f-bd0e8084fb21,,10/08/2023 18:57,10/08/2023 20:30,10-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3980894d-c925-4856-ae37-4045fa6ba895,Inbound,Returns,Missing,Meri problem    jald solve kre or Shopzilla mai in   rokne ki   Shopzilla aise hi   dusro ke paiso se Shopzilla apna  ,378f0c09-99aa-46f7-817f-3e2d1723305c,,10/08/2023 08:49,10/08/2023 08:52,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
ac8b7d57-00f0-4920-a690-1e2e924571b4,Outcall,Returns,Return request,The customer service executive with whom  I had a word with was very professional in his work and understanding. He understood the issue I was facing and helped me. ,35b3a490-7fab-4942-9261-ccdae276f156,,10/08/2023 09:29,10/08/2023 09:36,10-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
9f681ad5-29d8-4431-8dba-ac50c3f7074d,Outcall,Refund Related,Refund Related Issues,Worst customer service ,e4cf5970-4e06-425e-8876-61fb205c4e30,19/07/2023 19:03,10/08/2023 18:37,10/08/2023 18:43,10-Aug-23,PANVEL,Home Appliences,8999,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
5c5dcfde-03b1-44e6-b3fa-4e564b9b5489,Outcall,Returns,Return request,The customer executive I communicated with was very informative and talented she had resolved the case in just 5 mins which none other executive could resolve it from 7 days.I rate her more than 5.,1349c8f0-9c82-4f6c-b5ad-b29e03afae6e,,10/08/2023 11:37,10/08/2023 11:40,10-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
063aea2b-dcd8-41ae-8eb1-9124fd397980,Inbound,Order Related,Unable to track,,b5b345d1-0a04-4359-988a-4578afdeed08,,09/08/2023 23:46,10/08/2023 15:28,10-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
2d56188f-900b-4bce-928c-ea5f0869a434,Inbound,Returns,Reverse Pickup Enquiry,,5d633eef-416c-4bf2-8ab4-196c3bee09d1,,10/08/2023 19:36,10/08/2023 19:45,10-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
5bd328df-ec99-4fb5-b614-3e3e33e24302,Inbound,Order Related,Invoice request,,c99f853b-d68b-4e5c-b733-ec8b47c759cb,,10/08/2023 22:34,10/08/2023 22:41,10-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
17bace9c-9d66-4acd-830c-8982625f3a78,Inbound,Order Related,Order status enquiry,Valveable feed back ,b4822368-43c0-48ea-b8f7-321cea64a157,,10/08/2023 19:04,10/08/2023 19:07,10-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
41997950-c4ca-458c-a807-067cb04e9900,Email,Order Related,Delayed,,253a0055-b264-46b0-b54d-7d3c24d9ff28,,10/08/2023 18:31,10/08/2023 18:32,10-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,4
d5a46328-e321-4d84-a4ca-f417e0f59dba,Inbound,Offers & Cashback,Affiliate Offers,Thank,481b66f4-0a59-4c65-81f0-0d876af91758,,10/08/2023 18:31,10/08/2023 18:32,10-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
b8d40aa6-1935-4326-9169-d4695b1b9856,Inbound,Order Related,Order status enquiry,  is a good and smart guy who helped me with my query and addressed each and every query,acc66ad3-0644-4343-966a-42fe0ec67c80,,10/08/2023 21:00,10/08/2023 21:01,10-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
4c362d30-f99f-4ec9-8800-4b533b672070,Inbound,Refund Related,Refund Related Issues,,43bf53d4-ea08-49f0-bab7-6e93ced4bb9e,,10/08/2023 21:11,10/08/2023 21:12,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
2f0ffa55-69dd-4596-b46e-fb32d98c5b5b,Inbound,Returns,Reverse Pickup Enquiry,Banda bahut achcha tha,3bb63628-8d69-4df0-a137-36bf05094ad8,,10/08/2023 16:17,10/08/2023 16:18,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
cd398c38-a11d-4f45-adb7-40244ea245ad,Inbound,Product Queries,Product Specific Information,Good ??,1bcd2c00-fb84-4a8c-8904-753aad3f40e5,,10/08/2023 21:55,10/08/2023 21:57,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
87cb0de7-96c5-489d-8177-69090e100343,Outcall,Returns,Reverse Pickup Enquiry,,0bfcee2e-2226-4f00-9da4-706265497a86,,10/08/2023 12:27,10/08/2023 14:42,10-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
31060ff4-d6d5-4879-b64d-1260aba7ccd6,Outcall,Returns,Return request,,25448078-0088-4cac-b3e4-6c7724629adb,,10/08/2023 14:26,10/08/2023 14:30,10-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
6e70dd36-535e-47af-8e06-69602fd31de5,Inbound,Order Related,Order status enquiry,,3ebf2c96-b0f8-465f-9bb1-7ca2bfc69bc6,,10/08/2023 09:57,10/08/2023 09:57,10-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
94bf085e-7a1e-4636-b129-40c0757c316d,Inbound,Order Related,Customer Requested Modifications,,9a47c3d6-1239-436f-8553-2298eb9caeba,,10/08/2023 21:00,10/08/2023 21:09,10-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e4171d70-f1f9-4afe-9e34-7f1120e08041,Inbound,Feedback,UnProfessional Behaviour,,23563fb4-1782-4767-a065-3d3f5cb68801,01/08/2023 19:27,09/08/2023 21:23,10/08/2023 10:48,10-Aug-23,GURGAON,Books & General merchandise,171,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
e4266179-bd10-4c97-80bc-69ff6d72e2bd,Inbound,Order Related,Order status enquiry,,846e3be8-8108-48b2-9edb-96e12e850090,,10/08/2023 08:54,10/08/2023 08:58,10-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
0a13c8b0-632c-451c-9662-4eab64c9cc71,Inbound,Returns,Missing,,5d18b95a-fd60-4cc0-b6e9-da446bfc10bd,,09/08/2023 20:24,10/08/2023 06:15,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
76676914-1533-425c-a057-ee253425c569,Outcall,Payments related,Payment related Queries,,8e53489d-378f-4464-ae3b-7cb12fcc2121,,10/08/2023 13:03,10/08/2023 13:04,10-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
2fffb96f-233b-40ba-97a3-600aec3abac5,Outcall,Returns,Reverse Pickup Enquiry,,b9857a8b-93cd-4336-bdf7-b8dee79605e9,,10/08/2023 18:28,10/08/2023 18:57,10-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
bfa03028-751a-4a71-a0e4-5bcc18cef4ae,Inbound,Feedback,UnProfessional Behaviour,No word. Speech less,a78f1441-101e-4468-bf66-ebbff6eff569,18/07/2023 10:10,08/08/2023 15:56,10/08/2023 12:41,10-Aug-23,BANGALORE,Electronics,14999,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5a12063a-3953-407d-93bc-c5fcd2ed6e0d,Outcall,Order Related,Order status enquiry,,d1c6a080-4ec6-4615-8716-d25f21d4ac15,,10/08/2023 01:01,10/08/2023 01:13,10-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
adcde301-1e3c-4be7-bc49-a2253be2bd19,Inbound,Order Related,Delayed,,8dcf129a-0699-412b-ba47-693b08cbe948,,10/08/2023 09:01,10/08/2023 09:29,10-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,4
83965a79-3da3-4a17-8cf8-d85e1cc6aec9,Inbound,Returns,Return request,,1c65f871-6531-4b3b-94bf-ba58d1bfccaf,,10/08/2023 12:24,10/08/2023 12:50,10-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
e268eb6e-c0c8-4aad-ac26-9f510f383c5a,Inbound,Returns,Return request,,5b4c91b7-e0b5-4a36-af71-947e2701c2f5,,10/08/2023 20:33,10/08/2023 20:49,10-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
91fb10d8-60a8-4476-99ce-4b858ae7127c,Inbound,Returns,Return request,,6040c237-152d-4f0a-9c40-1fb055a0f48b,,10/08/2023 14:16,10/08/2023 14:24,10-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,4
85f3bf86-1d4a-4d2e-9d92-b254397bd7d2,Inbound,Order Related,Installation/demo,Refund chahiye ,78df450b-70b2-4c8b-9bb2-e5516c0ae46e,,10/08/2023 07:43,10/08/2023 07:49,10-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
273f029a-ff0e-403e-bf22-06b79630dc8e,Outcall,Refund Related,Refund Enquiry,,51411d3a-355e-4fc8-9f1f-1b6ebbf3168c,,10/08/2023 17:30,10/08/2023 17:30,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
df33b23f-4dd6-4ba6-abdf-5b8188b924ad,Inbound,Returns,Missing,,61b7cd4f-861d-41e3-9fbb-02edfe71a1d8,,10/08/2023 18:13,10/08/2023 18:19,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
292de5ea-b4d9-45a2-82cd-7d8e1fcf3557,Inbound,Returns,Reverse Pickup Enquiry,,c042310d-9c8f-4610-9f7d-2c936f7967a6,,10/08/2023 18:50,10/08/2023 18:52,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
8dc46a57-7b64-4785-a7e9-2b5c29bf09cc,Inbound,Order Related,Installation/demo,,63ff7c58-66e9-4a25-9256-6ef29832d69c,,10/08/2023 21:26,10/08/2023 21:33,10-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
5c2a8fb9-a7c2-4bcb-abe1-d73d1ea11dd1,Inbound,Order Related,Order status enquiry,Waste service by customer and delivery agent is not responding properly no response from delivery agent ,4d48b8ca-bf8f-47f5-8b31-2408da92d400,,10/08/2023 12:59,10/08/2023 13:02,10-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
608d9f54-784f-4f6f-9494-3c29b5954a79,Inbound,Returns,Reverse Pickup Enquiry,Customer service improve ,0583edd5-4d5c-487a-a6d0-7a44ff15c88a,,10/08/2023 14:42,10/08/2023 19:39,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
38865d15-51c6-42e6-bf0a-3c36fcd62046,Inbound,Returns,Reverse Pickup Enquiry,Good,281b1f67-b992-4320-92ba-418623d59bdb,,10/08/2023 14:50,10/08/2023 14:51,10-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
99b46baf-894a-49d9-a9e4-1aefd8f27ae2,Inbound,Returns,Missing,,28e76a1b-387c-4cc5-a840-6db456f26897,,10/08/2023 19:12,10/08/2023 19:20,10-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
3677c72e-da3f-4430-b03e-0216810247d4,Inbound,Returns,Reverse Pickup Enquiry,,733a12cf-717e-4c12-b787-a913b657fa51,,10/08/2023 23:54,10/08/2023 23:55,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
5030b34f-11e3-4c82-bde9-d5135238aae7,Outcall,Returns,Return request,,9b4be2fc-e360-4e7c-8ffe-6b4a6d690098,,10/08/2023 16:35,10/08/2023 19:01,10-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
6530379a-3064-4dec-b0b6-6ab942271188,Inbound,Returns,Reverse Pickup Enquiry,,91a36e8f-7ff7-4fec-be80-00fedd83345d,,10/08/2023 14:02,10/08/2023 14:30,10-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,1
5be3e87d-8771-42eb-a658-9ce28a309f63,Inbound,Order Related,Delayed,very humble ,b7c83de9-eb8c-4601-b0c4-0e5f9d27edab,,10/08/2023 14:01,10/08/2023 14:02,10-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
e480e0fb-7d93-4a59-8ca2-7bf359c00f5b,Outcall,Returns,Missing,,debc93ea-12a7-4b42-bd7f-ef41bf9540dc,,10/08/2023 08:52,10/08/2023 08:54,10-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
958cbd58-e373-4e67-98ed-88b0d1a45815,Outcall,Returns,Return request,,902248b3-f0b0-40cc-86ed-4d81f68dc72f,,10/08/2023 11:16,10/08/2023 11:21,10-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
908d3986-cc57-4e81-b6fc-1bfed0afe5bd,Inbound,Order Related,Order status enquiry,Very good service..,1f640a14-666e-472d-ab9e-e7a69f7f160f,,10/08/2023 12:55,10/08/2023 16:58,10-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
5c352e3b-7f52-4fa7-be86-b2377de507a1,Inbound,Refund Related,Refund Related Issues,,dbb5abd1-7692-4e1c-952a-b574bde68d0b,,10/08/2023 14:16,10/08/2023 14:17,10-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
e9810dcd-2da9-427c-9651-4dc8e918e9ea,Inbound,Returns,Fraudulent User,,5985f0c6-f2a4-4e76-be77-efdee379a58e,,10/08/2023 15:14,10/08/2023 15:18,10-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
7b851838-e5ea-4c00-ac45-52b0f6c2f7aa,Inbound,Returns,Return request,,24b0acb6-ee4c-4028-9e4f-bbcfc03d39aa,28/07/2023 19:43,06/08/2023 21:44,10/08/2023 06:50,10-Aug-23,RANCHI,Books & General merchandise,199,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
0af50ee5-4297-4112-886b-f13d1cc3c908,Inbound,Returns,Missing,Plz resolve my issue as soon as possible ,2580b4fc-62ca-4811-8201-d90746bd78c4,,10/08/2023 00:15,10/08/2023 00:18,10-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
6c319af4-0824-4cd4-ad93-c8ddb5d9bbc1,Inbound,Order Related,Seller Cancelled Order,,efd7c882-1ab7-4f59-bae4-7e5f8ae39a42,,10/08/2023 11:51,10/08/2023 11:53,10-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
4b150711-d1c8-4963-bfd5-58bd6e20d9d6,Inbound,Refund Related,Refund Related Issues,Jis medam ne baat kari unhone bhut ajche tarh se baat kari ,903c2e6f-bf3e-4694-95fb-370fbf765935,,10/08/2023 17:43,10/08/2023 17:44,10-Aug-23,,,,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
217c2b0c-ce64-4ad5-bda7-0ac7606648f8,Inbound,Order Related,Unable to track,Executive solved the issue ,864c1c70-17bf-48cb-b566-280a80616533,,10/08/2023 14:43,10/08/2023 14:44,10-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
a7c879b0-4b35-43a6-87a1-ee6d987da474,Inbound,Product Queries,Product Specific Information,,812ddd55-b76f-4893-b16f-3d1f3c44196a,,10/08/2023 15:31,10/08/2023 20:31,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
912ba9b2-c3c1-4754-9a78-448397b93c86,Inbound,Returns,Reverse Pickup Enquiry,,19f2cb63-0da5-448f-a544-28a20cd1aa41,,10/08/2023 16:59,10/08/2023 17:01,10-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
333122c0-3e6a-4453-9f63-cb16dc9df5b0,Inbound,Returns,Reverse Pickup Enquiry,,d6e5345d-f61d-477f-a7d4-d011bbe00ed7,,10/08/2023 15:09,10/08/2023 15:12,10-Aug-23,,,,196,John Barrett,Aiden Patel,John Smith,>90,Morning,5
3cb8fc43-b05a-4ea5-b8e0-a9b74a222ee7,Outcall,Returns,Reverse Pickup Enquiry,Ordered one delivered one.... ,b6003bad-fd48-4e88-92c0-4d1ac0209c4e,,10/08/2023 16:51,10/08/2023 16:53,10-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
78cbd4f3-48a2-45d9-8c55-9fdade15bdaa,Inbound,Order Related,Delayed,"I'm really unhappy with the customer service, my issue is still not resolved. ",7707f41f-c3fc-4bde-a424-aa69e1072627,,09/08/2023 20:40,10/08/2023 09:36,10-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
43087b22-ef64-4ce1-91ac-d480168c9509,Inbound,Returns,Reverse Pickup Enquiry,,655a153f-e01e-4f6e-9c6e-1da135ff22f8,,09/08/2023 21:55,10/08/2023 11:27,10-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
e304561d-54e9-4a94-a8ad-a560826f644f,Inbound,Shopzilla Related,Signup Issues,,b0a94a75-3134-4b0e-a596-fe1840ecb698,,10/08/2023 17:51,10/08/2023 17:53,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
e827b1f5-e4ec-4dd7-991f-e81623a838f5,Inbound,Product Queries,Product Specific Information,,0c984a35-2ff3-4119-a3c6-6201cd4ca016,,10/08/2023 22:14,10/08/2023 22:16,10-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
7c45467b-f698-4551-9364-580962e59d8b,Inbound,Returns,Return request,,5563406c-6049-48ba-ab26-b64dc250dbcd,,10/08/2023 22:47,10/08/2023 23:32,10-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
ab6d7249-41e2-4a02-8ac6-7faeef5aea26,Inbound,Order Related,Installation/demo,,219a3885-9cba-4ed9-9c65-481a546ffef4,02/08/2023 07:40,09/08/2023 20:50,10/08/2023 09:18,10-Aug-23,HYDERABAD,Home Appliences,7499,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
04bd5be4-257a-489a-a5a3-45315464e5d4,Inbound,Returns,Technician Visit,"Customers care personal are not helpful,",449437e2-b1d0-4a03-b829-864affdae332,,09/08/2023 20:26,10/08/2023 09:19,10-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
79550cc5-3673-43fe-af82-6d78b766ca55,Inbound,Order Related,Seller Cancelled Order,,e2be8014-4006-4725-91d5-7abe3f84b017,,10/08/2023 14:44,10/08/2023 14:52,10-Aug-23,,,,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,1
09799c49-48c8-4131-8171-9f6529c51cd1,Inbound,Order Related,Installation/demo,,ff00a74d-ea71-4f12-82b9-3a17c8299250,,10/08/2023 12:22,10/08/2023 15:32,10-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
c7aa5386-f380-44cc-be14-28013e14132c,Inbound,Returns,Reverse Pickup Enquiry,,7c41aefb-15aa-49ed-9586-ebffedbc0ff6,,10/08/2023 19:03,10/08/2023 19:06,10-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
99511311-dbf4-4d77-9574-1d69d528c746,Inbound,Returns,Reverse Pickup Enquiry,,05aa1604-adc9-4b56-9c92-a8801e12adba,,10/08/2023 08:47,10/08/2023 08:48,10-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
e1993d7d-6b94-4503-aa15-3744121973fc,Inbound,Returns,Reverse Pickup Enquiry,It was good,0e86bdb7-089b-4da9-a5cb-16941f09a684,,10/08/2023 14:16,10/08/2023 14:41,10-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
2fadf0f4-62f4-45d9-870b-6a381db79ade,Inbound,Returns,Return request,Excellent ,17b9104e-8d1e-46ac-9996-47f0397c94de,25/07/2023 18:13,10/08/2023 13:40,10/08/2023 13:59,10-Aug-23,PATNA,Home Appliences,7579,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
858f5f73-ede8-4d93-b25c-59ba0cca99f4,Inbound,Returns,Missing,,e2ad70fd-f056-44b2-a34f-331920e93c7d,,10/08/2023 10:24,10/08/2023 10:56,10-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
196d0cbc-8fc3-4101-ad42-fa5ba1ccf8d0,Inbound,Order Related,Installation/demo,Customer service sapoot very good,36056e96-20d3-4b08-a4ee-637f28d2cb61,,10/08/2023 21:22,10/08/2023 21:31,10-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
a93210de-a4c2-4c29-8eaf-06c0f1427a46,Inbound,Shopzilla Related,Signup Issues,,20b5683f-ecdd-4300-9e47-980cbe953e79,,09/08/2023 13:31,10/08/2023 19:41,10-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
1956faec-a011-4063-a286-0a225e112e06,Outcall,Returns,Missing,Good talking and full sport ,05f460c4-bc41-4a27-9294-aff8d41b11be,,10/08/2023 09:14,10/08/2023 09:53,10-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b55e293d-d654-4a9d-9885-934cfcd37546,Inbound,Order Related,Delayed,,90e3645e-755a-4d47-8ea7-c90a55273c8b,29/07/2023 09:28,10/08/2023 10:34,10/08/2023 10:35,10-Aug-23,MUZAFFARPUR,Home,1199,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
07df4d42-5cd3-44e3-af27-bd500163b566,Inbound,Returns,Reverse Pickup Enquiry,Very nice customer help sarvice ,66b87d0d-3d0a-4fa4-a207-31df6b5c3c17,,10/08/2023 16:08,10/08/2023 16:10,10-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c672f45a-1de5-46b4-97a0-5b4cfa769881,Inbound,Returns,Reverse Pickup Enquiry,,96790a1e-3096-4b65-9aa6-886dcbc8a007,20/07/2023 22:59,10/08/2023 09:55,10/08/2023 10:33,10-Aug-23,PURI,Books & General merchandise,1699,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
f1b47774-6bff-431d-b540-83522d1b1986,Inbound,Order Related,Delayed,,5e40e2d4-8431-44da-b201-a6d01f93fa20,07/08/2023 21:11,10/08/2023 01:03,10/08/2023 01:05,10-Aug-23,CHENNAI,Electronics,2499,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
e7fc4abd-d195-4238-84b9-d73e5fd28aef,Inbound,Returns,Reverse Pickup Enquiry,Very good ,05bf6f7f-ff34-4456-a1b8-81936103a8fd,,09/08/2023 16:57,10/08/2023 06:50,10-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
2083396e-ddf9-4c30-8779-2e16dad93f95,Inbound,Returns,Return request,,4cbb5a66-01b8-4cf8-a162-6b0848873406,,10/08/2023 00:02,10/08/2023 00:05,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
6a7d690c-38c7-4368-8a05-22bf27a10871,Inbound,Returns,Service Centres Related,Good ??,8be872ca-4e3f-404c-ba09-1eca0535b27d,,10/08/2023 23:08,10/08/2023 23:21,10-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
d0c17a34-1609-4aac-b9e5-8b909c9b1d3e,Inbound,Returns,Wrong,,486b586c-89f3-44ee-98a8-21b416a33a78,,10/08/2023 20:23,10/08/2023 21:27,10-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
31977d6f-2b16-4ce6-b666-55fc13579c64,Inbound,Returns,Service Centres Related,,e0e98731-4ace-4d9e-b7ed-522369a6df0b,,10/08/2023 11:10,10/08/2023 12:12,10-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
1a87c44b-d462-459d-b9c9-14075c0da297,Inbound,Refund Related,Refund Enquiry,,589ef01d-5a1f-4fc8-ad93-d8f360b45e20,,10/08/2023 20:13,10/08/2023 20:16,10-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
4bcdfa5d-7739-4e0e-aaa7-be4c527c26c3,Inbound,Returns,Missing,,7aeaf1bb-c71c-407e-b9c8-158b25e92077,,10/08/2023 14:52,10/08/2023 14:56,10-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
7b87bdf0-308b-4f6b-84bb-75319d9b3633,Inbound,Returns,Reverse Pickup Enquiry,,f725c4d8-c264-4294-970b-2c801ec41e85,,10/08/2023 13:33,10/08/2023 13:35,10-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c210ec06-9879-420a-ab24-54e1dc43aad3,Inbound,Order Related,Delayed,Good job,cee446f9-931c-48c7-a8ec-6eadf7339aed,,10/08/2023 17:40,10/08/2023 17:40,10-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
22aa6ded-95cb-4934-90df-21444c227ae8,Inbound,Returns,Reverse Pickup Enquiry,Please provide orginal products ,1ae9e3be-649a-42be-b80c-fb4d8b29d4b9,,09/08/2023 23:52,10/08/2023 00:05,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,1
262186ed-e833-4702-acf7-b9cc1c0845ed,Inbound,Returns,Return request,He is very polite ,cb3340c1-b3a0-4b7e-9f76-3a9fe55a3177,,10/08/2023 12:29,10/08/2023 12:40,10-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1c079dbe-3986-4ca4-8020-e40b8c280ff0,Inbound,Returns,Reverse Pickup Enquiry,,f2be38c5-748a-4ca2-a927-160875194017,,10/08/2023 18:20,10/08/2023 18:23,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
c1bf734b-e8ee-4233-98f4-67120a9a9e94,Inbound,Refund Related,Refund Related Issues,,aca634f9-90fe-47ae-9aa0-554d40480e64,,10/08/2023 09:54,10/08/2023 10:07,10-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
e9848f44-a301-4844-a880-870e756d80b0,Inbound,Order Related,Installation/demo,Awesome ,61062778-1579-4b5c-83a6-5377f6cae10f,,10/08/2023 07:55,10/08/2023 08:58,10-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9e7eedb0-a292-44f5-93f2-0602e1e83dbf,Inbound,Returns,Service Centres Related,good,78247470-4712-4174-a0fa-4e39a147e5d0,,10/08/2023 12:02,10/08/2023 12:12,10-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
fe887fd3-195c-43f2-8ad4-a20b72b916d4,Inbound,Returns,Reverse Pickup Enquiry,Some products has no return policy but the product not same as shown ,ad0c362c-c6a7-417b-959e-13e2313d3c58,,10/08/2023 22:58,10/08/2023 23:01,10-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
4dd15817-7687-40d4-9121-14cbb3bb16dc,Inbound,Payments related,Payment related Queries,Good night ,5fa4015d-8b1b-43c9-9c97-fe9b38a23f8d,,10/08/2023 23:13,10/08/2023 23:14,10-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
347f0023-67cc-4095-8206-a964f99f1bb1,Inbound,Returns,Return request,The agent was knowledgeable and was very attentive. He resolved my query very quickly. 5 star ? rating and a good appreciation for him. All the best for your future you are working so hard.,bee8035b-6bc0-42ff-ac9c-73324cc4ddbb,,10/08/2023 07:14,10/08/2023 09:07,10-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
968e29b7-d18d-4557-a1ce-4dd40032e96b,Outcall,Shopzilla Related,Signup Issues,She is polite nd solve my issue so i m thankful to her ,71430ce0-17ea-4b5b-b0cd-7301480b8bb7,,10/08/2023 17:47,10/08/2023 17:53,10-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cb9d30fd-800f-41c4-8732-b954918896da,Inbound,Order Related,Delayed,,7a1c6f4c-cd16-4aac-a1f0-355a3fd8a5fd,,10/08/2023 16:04,10/08/2023 16:06,10-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
637a5a72-c2cf-40b9-a617-d68a747b765e,Inbound,Order Related,Delayed,,d0446aca-4066-45ee-9392-d753d8f7ae9f,,10/08/2023 21:53,10/08/2023 21:58,10-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
d0b8e88b-716e-495d-8786-49a093988b26,Inbound,Returns,Return request,,9f96d570-5567-452f-a068-e15c18063002,03/08/2023 23:24,10/08/2023 08:07,10/08/2023 08:08,10-Aug-23,JAIPUR,Electronics,999,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
8068d93f-f4b2-425f-9bff-582a7977014a,Inbound,Order Related,Delayed,,9cf96cd5-5229-4eda-a02e-92dad2408dbc,,10/08/2023 00:55,10/08/2023 00:58,10-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
35856af5-7127-42ea-8d2c-5f0d890b2e2f,Inbound,Order Related,Order status enquiry,fake and fraud commitment,444b9384-198d-4ef2-bbe5-11c7870f9cbb,,10/08/2023 12:09,10/08/2023 15:31,10-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
5c474cf6-1993-47d7-9cdf-b3757a680b23,Inbound,Shopzilla Related,General Enquiry,,1f50dda4-a88f-4e6e-a622-07cced7c7895,,10/08/2023 22:15,10/08/2023 22:21,10-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
629b3538-9c88-4d30-8e71-df0de721a5e3,Inbound,Returns,Reverse Pickup Enquiry,Support person was super ,de974cec-4795-4f37-b801-4e6629d690a2,,10/08/2023 23:38,10/08/2023 23:39,10-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
ae452031-599b-4c10-a55f-3e654d622212,Inbound,Returns,Reverse Pickup Enquiry,,61b5bdef-aeb0-4bd5-aaa6-7ee2cf53376a,,10/08/2023 15:52,10/08/2023 15:54,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
facc1089-20c1-4318-95da-3588cc9b0219,Inbound,Onboarding related,Seller onboarding,,8334ad87-3e73-427a-a6c7-fe3a39316709,,10/08/2023 16:36,10/08/2023 16:37,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
39deb8e9-cf97-40b8-a8c1-b10ecbb8fe86,Outcall,Returns,Return request,,15479425-9f74-4ce4-b635-acd64ed8d727,,10/08/2023 19:23,10/08/2023 19:25,10-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
939d7b89-f3e4-44de-b4b2-ad510a3454e6,Inbound,Returns,Service Centres Related,,45173450-6096-446c-8d2a-8b09fc19e992,,10/08/2023 09:26,10/08/2023 09:27,10-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2a0fc84b-ed57-4bff-a656-efc44c336c0d,Inbound,Returns,Missing,Good ,ebd77fd4-9855-4216-92d7-8e9e8d97d154,,10/08/2023 15:45,10/08/2023 15:47,10-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
363284df-7719-4f31-885f-daa79b8f9c50,Inbound,Returns,Reverse Pickup Enquiry,Awesome ??,c58669e8-4895-4ad5-83bb-7238f25a721d,,10/08/2023 16:58,10/08/2023 17:00,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
db88999e-3675-4296-916a-9a1c7556c3b9,Inbound,Returns,Reverse Pickup Enquiry,Be helpful ,41586c0b-413d-4397-8141-5e471be2cb22,18/07/2023 19:11,10/08/2023 18:24,10/08/2023 18:30,10-Aug-23,HAZARIBAGH,Books & General merchandise,199,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
746b3088-7ad1-4675-bfdc-e6214964477e,Inbound,Returns,Reverse Pickup Enquiry,Excellent,e44f34d5-a0e2-46a0-a9bb-9878feb49cd1,,09/08/2023 14:31,10/08/2023 18:10,10-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c84ec799-7033-46c7-9400-e59d20bf50df,Inbound,Returns,Reverse Pickup Enquiry,,9aec4277-dbf8-4ea7-a159-1f5442c02b8d,,10/08/2023 00:48,10/08/2023 00:53,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
3604081f-e7aa-4a69-83c8-14388d43d6a3,Inbound,Returns,Reverse Pickup Enquiry,,f125eaaa-ad26-4c64-a472-23e479afc15d,,10/08/2023 13:12,10/08/2023 13:12,10-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
494a8b63-c9f1-4352-ba1e-37f6bfb94410,Inbound,Payments related,Online Payment Issues,,df9d4f0d-4c6d-4333-990b-5d1a7ea97dee,,10/08/2023 15:05,10/08/2023 15:08,10-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
5a748d2d-2e8a-43bf-9ffd-2314d402ccd9,Inbound,Product Queries,Product Specific Information,Improve your work ,06c05eaf-781f-4141-8be0-aba14b37bb7d,,10/08/2023 19:20,10/08/2023 19:22,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
840e6cbe-2f56-4a7a-929a-e737c1a1d299,Inbound,Order Related,Invoice request,,bb413099-9678-44b4-bbdc-2c80975fd963,,10/08/2023 11:18,10/08/2023 11:40,10-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
6b147a67-3d4f-4a74-bc5e-509952adcc11,Inbound,Order Related,Delayed,,8847c111-efbf-4734-bcf9-afe3ead333ec,,10/08/2023 08:16,10/08/2023 08:22,10-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
2936b10e-81fc-4e28-8b25-2d2af56588e8,Inbound,Refund Related,Refund Enquiry,,7177ecf6-7ec7-44dd-9734-60a4dd1f919c,,10/08/2023 19:17,10/08/2023 19:43,10-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
f9e800e8-323e-43f4-b701-293b23db475a,Inbound,Order Related,Installation/demo,,0fcb0c6e-2cf2-43ba-8391-b6ac8bdc7cc7,,10/08/2023 22:51,10/08/2023 23:09,10-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
2e0578e8-935e-44b4-b817-534f97fefd3f,Inbound,Returns,Reverse Pickup Enquiry,Aap ne customer se   ki but abhi mera return ka solution   hova 1 months se PDA H koi picup ke liye   aaya to plz request help me ,b36b1916-f500-43e6-993e-b1feef7cd013,30/06/2023 09:05,10/08/2023 13:01,10/08/2023 13:07,10-Aug-23,KUCHAMAN CITY,Home,670,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
f48b1d4b-ba0f-4912-935e-2e51585e7447,Inbound,Returns,Missing,,2690cb64-4f1d-4c96-a12d-77e4a3f7c5cc,,10/08/2023 06:36,10/08/2023 10:06,10-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
be031bea-67e2-40ae-a55d-0af440b92a92,Inbound,Product Queries,Product Specific Information,,9353b36c-1198-49d7-9bee-aaa1d9af8dc1,,10/08/2023 12:40,10/08/2023 12:43,10-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
b6a100e2-aba8-4c3a-b17b-b245aeb8c3a5,Inbound,Returns,Reverse Pickup Enquiry,Pathetic experience. No issue resolved ,cf7282ad-b63b-4b2a-b800-5fa485c4f16d,03/07/2023 00:13,10/08/2023 10:56,10/08/2023 11:00,10-Aug-23,ERNAKULAM,Home Appliences,42990,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
e87c36aa-b043-4c9b-8836-4dd246c5f5a8,Inbound,Returns,Reverse Pickup Enquiry,You should show ownership and there must be some tools where you can record each and every communication even the call has disconnected in between ,640c9fb8-9f60-48d9-bc3d-395f96b12201,27/07/2023 11:54,08/08/2023 22:32,10/08/2023 00:26,10-Aug-23,BHADOHI,Electronics,1299,,Ronald King,William Park,John Smith,61-90,Evening,1
60322160-060d-4819-8e82-76fff5209cf9,Inbound,Returns,Return request,Good ,028586f8-2f17-4c76-a91a-73d8d428cddd,,10/08/2023 06:57,10/08/2023 07:11,10-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
9c455349-abf9-43eb-b7ad-7cd7ba9b1c8a,Outcall,Returns,Return request,,9f6628f6-c75e-494b-8879-2a8e6baa703b,,10/08/2023 08:07,10/08/2023 08:13,10-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
bcf03a19-4415-46fd-9095-d05a68995de0,Inbound,Returns,Reverse Pickup Enquiry,,e2d5c344-b7e1-4e15-afa9-f69b05697585,,10/08/2023 07:51,10/08/2023 07:55,10-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a23dc12d-5a80-44b7-afce-da7b49e95d1d,Inbound,Returns,Reverse Pickup Enquiry,Bad service ,21fb2ce7-cb03-45e2-9703-39f2fb85a3ec,,10/08/2023 08:10,10/08/2023 08:12,10-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
52ad9b72-26ca-484e-8b3b-4efbd46232e6,Inbound,Feedback,UnProfessional Behaviour,,f6c25b3a-becc-44e2-8b0b-659c5c42ab53,,10/08/2023 18:59,10/08/2023 22:08,10-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
72cae036-b46a-41cd-a052-b84e7da0a19d,Inbound,Returns,Reverse Pickup Enquiry,,c6efa6c6-2f85-4b0f-a436-097745624517,,10/08/2023 08:01,10/08/2023 10:53,10-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
d6fe2451-bc33-4d7a-b203-73587bafca14,Inbound,Returns,Return request,Executive was calm and professional and helped to resolve my issue. ,a756cdf2-016d-4b16-b27f-1dd26553e790,03/08/2023 21:05,09/08/2023 08:57,10/08/2023 08:48,10-Aug-23,NEW DELHI,LifeStyle,1329,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
f716a81e-4666-4dd3-bd01-1d636deddef9,Inbound,Returns,Reverse Pickup Enquiry,Pathetic service ,951d787b-9941-48e3-9fff-b823b58e9c21,,10/08/2023 00:31,10/08/2023 00:32,10-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
f44d292b-2852-427b-bbb8-6401e3a7eb8d,Inbound,Returns,Reverse Pickup Enquiry,,0b3afb87-a6bb-4d08-9da9-1e1332590b61,,10/08/2023 18:30,10/08/2023 18:45,10-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
d707606a-3d04-4bdb-82c1-d4a7466a121a,Inbound,Returns,Wrong,,6bde8061-1245-443e-afe8-71b3a7e88ed5,,10/08/2023 13:37,10/08/2023 13:40,10-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
0d415f62-61ab-4585-b698-8dec308c1a5f,Inbound,Returns,Reverse Pickup Enquiry,,52071ad3-e94c-4cde-8635-9717c4c0966e,,10/08/2023 09:28,10/08/2023 09:45,10-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7d603c25-557b-403e-bc84-4520977c66c6,Outcall,Refund Related,Refund Enquiry,,3d41ca2c-fb6b-40f9-af9c-5cf17a7903da,,10/08/2023 12:47,10/08/2023 13:21,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
039b7373-2c29-4182-84df-b95ee36c2faa,Inbound,Returns,Wrong,Thank you ,ceaf6a15-a608-46aa-a179-aca19cba7357,,10/08/2023 13:40,10/08/2023 13:44,10-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
fff17f47-6c6c-449a-b8d9-d516f345819a,Outcall,Returns,Reverse Pickup Enquiry,,8916c955-7c93-4cef-b94a-949b1d5da525,,10/08/2023 17:07,10/08/2023 17:54,10-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,1
f5ab593c-0b79-4c1f-9eb2-aa0eda17f179,Outcall,Order Related,Seller Cancelled Order,,fb19b044-4885-4d03-9b2e-0a034b165530,,10/08/2023 11:15,10/08/2023 11:17,10-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
00e17599-d7b5-425e-926c-f6f9e9e59b19,Inbound,Order Related,Order status enquiry,,37c800e1-184b-4f05-b723-4796d2e0f120,,10/08/2023 15:34,10/08/2023 15:39,10-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
0f085464-a02b-484b-823e-9c4e28622191,Inbound,Returns,Reverse Pickup Enquiry,,1179c3f3-ecbe-480d-9798-bf8b5418dbb7,,10/08/2023 23:52,10/08/2023 23:56,10-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
89354fa9-30ca-490a-bade-ddd3cc433053,Inbound,Order Related,Delayed,,1222fac4-6769-4ae6-99d9-ad6e21c9050c,01/08/2023 06:26,10/08/2023 12:15,10/08/2023 16:09,10-Aug-23,JALANDHAR,Books & General merchandise,466,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
0d0e82fb-ab4e-4bdb-a9b9-8881a14464f1,Inbound,Order Related,Delayed,,f4440967-04b4-43b3-891c-18ff3b0c0350,,10/08/2023 08:00,10/08/2023 08:16,10-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
78e3e90e-b606-4eaf-b20f-611165042d91,Inbound,Cancellation,Not Needed,,476a021f-d880-47e1-80ab-a9c3bcc5ca9e,,10/08/2023 12:55,10/08/2023 13:03,10-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
0852978d-5f11-4ec5-b234-f563c057b766,Inbound,Returns,Reverse Pickup Enquiry,,f90da779-6eac-441a-85bd-5ef3ecfe3ab9,18/07/2023 19:57,10/08/2023 10:37,10/08/2023 10:38,10-Aug-23,FARRUKHABAD,LifeStyle,261,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
d21e12be-4d27-49b3-aeb5-d78da6678e56,Inbound,Cancellation,Not Needed,,087d4dd1-523d-4d02-b2ae-dd91fa2669da,,10/08/2023 09:33,10/08/2023 09:35,10-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
c78ac548-1309-4b76-b62a-7afe7eb0a374,Inbound,Returns,Reverse Pickup Enquiry,,da7b4f3b-c9f8-42e8-94f3-458d4cf52b08,,10/08/2023 13:25,10/08/2023 13:25,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4bd2f64c-0f52-4b0c-bf1a-60d1bb1d156b,Inbound,Payments related,Online Payment Issues,,efcd5163-3254-4e18-a9a5-ddaa665c0d10,,10/08/2023 07:31,10/08/2023 07:33,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
eb30ddcc-6e51-47dd-a072-a6a351b42607,Inbound,Returns,Wrong,,06d9099e-5b40-401c-85cf-de61539da87d,,09/08/2023 23:30,10/08/2023 00:29,10-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
596a86f9-1093-4f80-8fed-df1fec11cb01,Outcall,Refund Related,Refund Enquiry,Don't my problem resolve ,0e99740b-6772-4e8d-924a-49e418a70dc8,,10/08/2023 22:57,10/08/2023 22:58,10-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
f9bfb777-56e1-4830-983c-7dcd84ecf8d7,Inbound,Returns,Return request,,14387eb0-8636-40ea-bd0e-9c49917fae68,,10/08/2023 22:24,10/08/2023 22:56,10-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
7ce13e81-c0ec-4041-8a46-8353c012f037,Inbound,Order Related,Order status enquiry,,21a79628-9b38-4e4f-b9fe-df8fa795f917,,10/08/2023 19:04,10/08/2023 20:00,10-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,3
ae61b32e-a78d-4d42-b152-73d79eebbc45,Inbound,Returns,Fraudulent User,,e9f4e8c9-b471-4882-b1c2-512fc70c4ce8,,10/08/2023 08:09,10/08/2023 08:13,10-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
27c47cf7-06e8-427e-a6f4-74a61e407f99,Inbound,Returns,Reverse Pickup Enquiry,Good excutive with comunication ,ed871d75-17c2-4219-9010-9f1928c4bc16,,10/08/2023 16:43,10/08/2023 16:54,10-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
8803df10-70b8-4c2b-8697-7ef3431045a7,Inbound,Returns,Fraudulent User,,d4e1fbf2-6fdb-4a2a-b322-ab67a3b12f63,,10/08/2023 08:20,10/08/2023 09:11,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
11bbf1be-fdca-4b56-945d-ea921bcada5e,Inbound,Order Related,Order status enquiry,Mr   is very nice talking sence,5ffb8451-45d5-426f-a5ef-9a5064491b78,,10/08/2023 19:01,10/08/2023 19:02,10-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
2528c6f5-050e-47f9-8b6f-2d67e5468260,Inbound,Cancellation,Not Needed,,cbeebba6-0151-4683-9541-f20eb45f047f,03/08/2023 13:11,10/08/2023 00:40,10/08/2023 00:43,10-Aug-23,BANKURA,Mobile,19999,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
f42fdf6a-41d2-44d3-9d68-1077bd83d52a,Inbound,Order Related,Order status enquiry,Order has been delay ,f813771d-2a0d-41eb-9d6f-c1d791afc7f4,,10/08/2023 21:27,10/08/2023 21:29,10-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
21badbfb-553f-44a6-a0b3-8a35a0726b08,Email,Refund Related,Refund Enquiry,,cc1daa9b-eaf7-402c-ab79-93bc51f84249,,09/08/2023 20:30,10/08/2023 10:24,10-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
86085766-11af-45d1-8608-9115ac2cd6ce,Inbound,Offers & Cashback,Other Cashback,,3cf6a075-d649-404a-b1e0-1ac5ac472c84,,10/08/2023 14:54,10/08/2023 14:55,10-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b513435-fa5c-4cec-a0db-7d0c25880a5d,Inbound,Order Related,Invoice request,,2e91fcbd-cd4c-4a86-bf21-ae141b3f37a9,,10/08/2023 21:39,10/08/2023 22:28,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d0387652-0493-4273-886f-a7d5f19b5ee6,Inbound,Returns,Reverse Pickup Enquiry,Mera isue not resolved,2ce56735-c06a-444b-a1ff-600deb2865a8,,10/08/2023 12:39,10/08/2023 12:41,10-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
01650bcc-367a-499c-a5bf-ccbb0da7dd4a,Inbound,Returns,Reverse Pickup Enquiry,I am not fully satisfied with the the Shopzilla team mouth words because I want proper result practically from 1 month they are helping with only words no physical attemp they have make till date,18e73983-972d-4a11-8ae6-21ffabdaff87,,10/08/2023 00:41,10/08/2023 12:27,10-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
2be04bb0-5d29-4454-ab5f-5c73170ea15e,Inbound,Returns,Reverse Pickup Enquiry,"Thanks to that support executive..picked up today itself, thanks a lot",6a11c373-e943-4d28-9b18-aa021954c50f,,09/08/2023 21:24,10/08/2023 11:51,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
7c2be3f3-4b0b-4c58-9cff-c84ad5ca705d,Inbound,Returns,Damaged,,d4c25181-599c-430b-beda-0ba80e382852,,10/08/2023 07:59,10/08/2023 08:31,10-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
cd450ef5-7d7f-4825-afa8-8abbcf0e19e8,Inbound,Returns,Missing,Reduce time taken to connect to Shopzilla ,4c98586d-5bf0-4dc5-96c7-06f8eb2d0220,,10/08/2023 17:15,10/08/2023 17:18,10-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
df75fdee-b611-4138-b838-e6395dba4df1,Inbound,Returns,Reverse Pickup Enquiry,"It's completely seller mistake, thank you Shopzilla for support, one main request, please do support in Other language also",b43337ec-acd3-4f18-955b-a367507ad5f2,,10/08/2023 22:35,10/08/2023 22:36,10-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
09f8f55b-9def-48b7-a850-be4b409ab999,Inbound,Returns,Reverse Pickup Enquiry,,242af37a-4dc3-46a2-afba-084f0a3d0506,,10/08/2023 12:07,10/08/2023 12:11,10-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
420c3a7b-8e9b-4e2e-aadf-97cc8c9fa0ee,Inbound,Cancellation,Not Needed,,c2da32d5-ef03-4767-a3a1-aa2d6f34af36,,10/08/2023 12:05,10/08/2023 14:52,10-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
e0d04269-8f68-4136-9c4c-b7912899eb08,Inbound,Order Related,Invoice request,,f82898a4-7aad-41f1-b45a-2404ec23b3c4,,10/08/2023 19:08,10/08/2023 19:12,10-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
27a3fba7-ada7-445b-ad88-55da9032ccd7,Inbound,Order Related,Installation/demo,,4959778e-ce75-495f-b5e6-ced57106c115,,10/08/2023 20:43,10/08/2023 20:44,10-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
06dc4c0e-335a-4bfc-946c-d7a928bdedfd,Inbound,Order Related,Delayed,,d349bfbd-9dc7-41f3-b618-15070a7bba00,,09/08/2023 10:20,10/08/2023 07:17,10-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
b65defb4-e476-4f75-82e2-29e28fb42005,Inbound,Returns,Reverse Pickup Enquiry,,ebbf9990-301d-4adb-b999-877596c86e2b,,10/08/2023 13:56,10/08/2023 13:58,10-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
43bc086b-47d5-4baf-ac59-436080a0f163,Inbound,Order Related,Order status enquiry,,ac785e1a-e48d-4940-9a83-51cb93e954c1,,10/08/2023 08:56,10/08/2023 08:56,10-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
a0f84322-2037-497d-af28-26ddeb18346b,Inbound,Order Related,Seller Cancelled Order,It's very pathetic service ,3c80b8c8-d14c-4708-b5d7-d69aa2d05387,,10/08/2023 18:38,10/08/2023 18:40,10-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
49f250dd-eff2-401f-84c2-2362f971724f,Inbound,Returns,Fraudulent User,,04c8ff5f-8512-4f61-bd60-27a650013723,,10/08/2023 21:51,10/08/2023 21:53,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
e6e17291-002c-4e31-a838-fc0fa07ff945,Inbound,Returns,Reverse Pickup Enquiry,,8ef03a2d-2b5f-485c-b494-a64f15070c8f,,10/08/2023 16:30,10/08/2023 16:32,10-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
896c08c2-6f9e-45c1-8e22-4391705e3cc0,Inbound,Returns,Fraudulent User,Grocery item pack in cartoons ,1f78763b-b7a4-4fa4-9a8e-d1b8d76a5163,,10/08/2023 12:02,10/08/2023 12:15,10-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
42dd51fb-e260-41ba-9b7f-c3fa32fb1025,Inbound,Returns,Reverse Pickup Enquiry,"when you have delivered non returnable goods plz check customer order properly  (size, colour etc)",58e2c384-fd66-4f5d-9bd0-b4ae564acf90,,10/08/2023 15:53,10/08/2023 15:56,10-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
814b91d9-964b-4738-836f-351906a31640,Inbound,Feedback,UnProfessional Behaviour,,ebeca22f-224f-4fb3-8e72-818630dddb69,,10/08/2023 17:27,10/08/2023 17:29,10-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
36c678f9-ac17-4726-90f7-ceab0a138c5b,Inbound,Returns,Return request,,76b34c46-b9f4-4bb7-9d92-9bb76de5d52d,,10/08/2023 19:38,10/08/2023 21:15,10-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
aff1e465-3caa-4eff-b886-04c6d5462e1c,Inbound,Returns,Reverse Pickup Enquiry,,83ff864e-1c5d-44b3-b15a-42e30ad1807f,,10/08/2023 17:11,10/08/2023 17:12,10-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
943a1802-1029-481c-b45a-863552e34034,Inbound,Order Related,Delayed,,63cee4f6-746e-4580-9b14-27eb08d9a0dd,02/08/2023 18:23,10/08/2023 20:18,10/08/2023 20:24,10-Aug-23,CHENNAI,Books & General merchandise,1218,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
35ac1e67-f1c1-4daf-b626-c2fe0e2299db,Inbound,Order Related,Order status enquiry,,b70d98ff-ccc5-473b-bd50-c43dabdcb59e,,09/08/2023 21:13,10/08/2023 08:30,10-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
02c35fc1-2439-437f-9264-58e9ab51556e,Inbound,Returns,Return request,,26634624-2e27-4e8a-9f9f-95a5048ee408,,10/08/2023 00:13,10/08/2023 00:47,10-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
73554b68-e41d-406a-b8e8-8ff8675e437a,Inbound,Refund Related,Refund Enquiry,,0f15d7b2-af3a-4dda-8e44-895323477311,,10/08/2023 13:26,10/08/2023 13:29,10-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
ed936c1a-c9c2-4e1e-9ec5-9491bd14ee60,Inbound,Order Related,Delayed,,814800b4-900d-4f4b-8f50-82fcc6845286,,10/08/2023 19:17,10/08/2023 19:19,10-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
a9bb5fbe-05a3-4ebf-923e-de5030a64383,Inbound,Order Related,Seller Cancelled Order,Shut down your business ,822433f7-a27d-4ea9-876a-13a5c7ed2fbe,,10/08/2023 20:20,10/08/2023 20:22,10-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
46900bd1-b10d-4341-b3ba-64a7a7f71d49,Inbound,Order Related,Delayed,Poor service from u,0c538de2-c6a9-4958-8e65-b43a8d4a7028,31/07/2023 11:10,10/08/2023 12:18,10/08/2023 12:22,10-Aug-23,OLPAD,Electronics,598,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c3248235-50f4-4d16-aec7-d2704635cbb1,Inbound,Order Related,Delayed,Bed experience,fabf149b-dda3-40fb-8e35-a66d06d6c976,,08/08/2023 16:11,10/08/2023 18:12,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
105be4e4-964b-45e9-a501-3807282a51bf,Inbound,Cancellation,Not Needed,,f3bcc49f-dffb-49ed-a5ca-a51fa6de0cd5,,10/08/2023 00:57,10/08/2023 00:58,10-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
2956ef7c-ece5-4c39-9dbe-3277cb4e0256,Inbound,Returns,Missing,,e1657043-27c6-49f0-8466-ae0b4171eb3e,,10/08/2023 10:57,10/08/2023 11:03,10-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
eb65eb0e-52be-4348-9cfa-719c8323e37a,Inbound,Order Related,Installation/demo,,e196ef00-b94b-4c97-a48e-a5eb17591854,,10/08/2023 16:27,10/08/2023 16:34,10-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a3f61635-a723-4c3c-965e-6a1a3b50b376,Inbound,Returns,Missing,,79ff26ef-af9b-4f80-a252-12510378fef3,,10/08/2023 06:06,10/08/2023 06:09,10-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
b5318dc4-f01c-4525-939e-57f90758e1ba,Inbound,Returns,Reverse Pickup Enquiry,,aa47454c-7319-4096-80ad-5a8645c2a009,,10/08/2023 15:58,10/08/2023 16:36,10-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
13f99017-c35c-42a9-bfc9-d4877cf382a3,Inbound,Order Related,Invoice request,,232bf4c5-49d2-4228-a51c-e437ec6e16c9,,10/08/2023 23:00,10/08/2023 23:19,10-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
23aef11c-6106-4f0b-882d-3d4b95053c20,Inbound,Returns,Return request,good ,90413750-ca75-4674-bc2c-625492b3c194,,10/08/2023 16:52,10/08/2023 17:37,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
6a66a8c6-3962-47fc-8bd6-2eef39a85858,Inbound,Returns,Return request,,430dc661-99c9-4d12-8322-051be7246e5a,,10/08/2023 19:12,10/08/2023 19:17,10-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
221eba50-69bc-4aef-9f29-70654ee63d39,Inbound,Returns,Fraudulent User,,4941c385-04da-4951-b957-3f15130ca71d,,10/08/2023 23:35,10/08/2023 23:38,10-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d00158d2-46b6-40c8-bfb4-cc31a2856dcb,Inbound,Order Related,Invoice request,,d0c63d76-4a34-492f-adfe-8f91c534b168,,10/08/2023 22:13,10/08/2023 22:22,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
0d0ce915-fc19-4aeb-9c3d-32a21a694868,Inbound,Order Related,Order status enquiry,Good,9976bf2b-a5f3-4d1f-93d7-1aa609ce957a,,10/08/2023 00:33,10/08/2023 00:34,10-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
cb7d408f-3690-4c6f-ae5c-566f37a8c74f,Inbound,Returns,Missing,,b4b4e0d6-cd67-4cb4-96ce-b2978acd18b0,,10/08/2023 11:53,10/08/2023 11:55,10-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
0727dc9c-dbf7-4252-9813-98bc0d8a766c,Inbound,Payments related,Online Payment Issues,,6257387b-2fee-4ea6-b502-10628a751b46,,10/08/2023 16:05,10/08/2023 16:25,10-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
b1cafcc2-e06c-4b9d-a4a7-4de9fa3a856a,Inbound,Order Related,Delayed,,b440f5e2-8de8-49db-9390-556fc47b9a81,04/08/2023 11:22,10/08/2023 21:03,10/08/2023 21:08,10-Aug-23,HYDERABAD,Books & General merchandise,835,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
b18a0dda-55ae-43ff-93f4-613e3fcee8b7,Inbound,Order Related,Order status enquiry,,eaadb385-811a-4118-a776-8e88b16993d3,,10/08/2023 15:13,10/08/2023 19:51,10-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
847ca5b5-5aa3-481d-81d3-935ab927356a,Inbound,Returns,Technician Visit,,93b42c78-92d7-48e6-ac84-cc1781d4de94,,10/08/2023 08:53,10/08/2023 20:42,10-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
97f8196b-7f4a-45d2-bdfe-7b5aae88c1ab,Inbound,Product Queries,Product Specific Information,i want refund please help Shopzilla,760f5de1-b01a-43d2-9533-6270ae2bdb84,,10/08/2023 11:42,10/08/2023 12:39,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
94541cd3-d85d-4a66-94e0-fd164681447c,Inbound,Returns,Reverse Pickup Enquiry,Issue was not solved and the call was ended without hear reason ,67e3fef7-357c-40d0-89ed-c1c7fa61e3fb,,10/08/2023 13:51,10/08/2023 13:56,10-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,1
81aaba68-19c2-4a21-a7a1-2caef812f40d,Inbound,Order Related,Invoice request,No more suggestion,cacc332b-a4d9-4931-94a8-7a46085ff70c,,10/08/2023 12:54,10/08/2023 12:56,10-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
f15ba0d4-9c6a-4550-bc4c-e160b9636595,Inbound,Returns,Reverse Pickup Enquiry,,6a6d956b-bd75-4bef-a75d-43733c93fb0b,,10/08/2023 22:10,10/08/2023 22:14,10-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
62da6a22-08c0-4479-af4f-5db303114f71,Inbound,Order Related,Installation/demo,,38559b70-e9c4-4597-b7f2-9369c5667aff,,10/08/2023 16:47,10/08/2023 16:59,10-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
73b32c97-9be9-4e55-9ee6-676cef398bd6,Outcall,Order Related,Customer Requested Modifications,????,22964935-b06f-45ce-b80b-3bb3d0b7229e,,10/08/2023 18:49,10/08/2023 18:56,10-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c2cf3e1e-f244-4c61-b127-d7d5b73435ef,Inbound,Returns,Return request,,4043ef7b-c3bf-422f-a2ae-932818dd8cac,,10/08/2023 18:59,10/08/2023 19:09,10-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
e5115464-e58e-4b2c-ac17-c76a45e14e71,Inbound,Returns,Reverse Pickup Enquiry,,c60e5cc4-5f4e-45b3-a359-e0bc681f19cd,,10/08/2023 12:48,10/08/2023 12:50,10-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
446cba89-028a-40ad-af72-5c652a448ad9,Inbound,Order Related,Order status enquiry,,ce6f5d4e-4f9d-4958-b540-b010039615de,,10/08/2023 13:00,10/08/2023 13:00,10-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
56adb33e-6c36-4066-b968-fcc5fc925e55,Inbound,Returns,Return request,,d1d6e745-bf1f-4612-a09d-b68494ab7079,,10/08/2023 12:58,10/08/2023 13:02,10-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
6ea10c6f-d170-468d-9703-0888690b75f4,Inbound,Order Related,Priority delivery,,44d38c65-4a4d-4f08-b765-7055b6e07447,,10/08/2023 22:13,10/08/2023 22:20,10-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
f727e326-5216-47e4-9073-c7da36e8d686,Inbound,Order Related,Priority delivery,,33d1d9bd-ecbc-4c87-8261-553fc1c6aba5,07/08/2023 17:01,10/08/2023 21:47,10/08/2023 21:48,10-Aug-23,KHARAR,Mobile,31999,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
2a95c640-218b-42d2-be9f-3512803837ac,Inbound,Returns,Return request,,064ff699-1fc6-495e-96e7-37138056590e,,09/08/2023 22:20,10/08/2023 19:27,10-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
86dc267a-3cfb-49e3-baa9-351947450600,Inbound,Returns,Reverse Pickup Enquiry,,7c2c18fc-8ee9-49d4-8a97-3fedb376a83e,,10/08/2023 01:50,10/08/2023 11:45,10-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
21759e2f-c6b4-4f67-851d-db18cd462b60,Inbound,Payments related,Payment related Queries,,e6c20c60-f905-4ff9-a712-25fbb4fdf5ae,,10/08/2023 08:08,10/08/2023 09:53,10-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
38ab5c07-8a67-4656-847f-4fda045b79e8,Inbound,Returns,Reverse Pickup Enquiry,Na,d65c80aa-313d-4d82-b815-b1a31dd679a4,,10/08/2023 14:57,10/08/2023 15:03,10-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
21eab5d8-f7fc-4bb9-9558-9a201d15bf0e,Inbound,Returns,Fraudulent User,,399f4ea8-e18c-411f-a582-4602ab15175e,,10/08/2023 20:31,10/08/2023 20:32,10-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
8610df6b-b07a-4529-a7b0-33238787da3f,Inbound,Returns,Fraudulent User,,52895e2b-4100-4562-b2f2-23de96da90bd,04/08/2023 17:24,09/08/2023 07:13,10/08/2023 06:37,10-Aug-23,SATNA,Electronics,1499,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
79b6340e-2149-4738-9e96-57dbc9337f6e,Inbound,Order Related,Order status enquiry,Very will behaviour coustomer care Thanks ??,2f1914de-e359-453f-a394-37026acc7498,,10/08/2023 18:30,10/08/2023 18:31,10-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
95b0719a-a4c2-4d89-8fd0-40013bf0f851,Inbound,Returns,Product related Issues,,96e7b89f-154c-43d2-91cb-9546036ba233,,10/08/2023 00:00,10/08/2023 00:01,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
d0d92f2f-640d-4fed-b6ba-0733a1058086,Inbound,Order Related,Seller Cancelled Order,,a8eedfc8-62f8-4f12-a1d6-7ef8cebe169f,,10/08/2023 21:06,10/08/2023 21:07,10-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f8c725a2-aac4-4137-946a-cce41e906e20,Inbound,Refund Related,Refund Enquiry,,c15de3dc-425f-41c6-94d3-5364df4a4ef0,,09/08/2023 20:58,10/08/2023 19:15,10-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
7c0ba553-51e1-4bdd-a409-53db7ec7d482,Inbound,Returns,Return request,"I feels like cosmetics (facewash/shampoo/cream) should comes under open box catagory during delivery. As this products are non refundable item. Else, I happy with customer support executive who help me to resolve my issue so quickly. Thanks Shopzilla ",0ca1acd0-5318-467c-b5b2-6cb536653df6,,10/08/2023 10:05,10/08/2023 10:21,10-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
c563a245-4aad-4f74-ae6e-1a775c0668e4,Inbound,Refund Related,Refund Related Issues,,a57f7a04-5388-4b67-920c-6617ca8f9368,03/08/2023 13:35,10/08/2023 11:16,10/08/2023 11:18,10-Aug-23,ROHA,Mobile,9999,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,4
3219816c-16e4-4627-a9f6-c1450d46bc2b,Inbound,Order Related,Seller Cancelled Order,,75a6e729-d754-4a40-944e-d9cabed05cb9,,10/08/2023 08:21,10/08/2023 08:24,10-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
8dd3034e-fb00-46bf-a863-ff87a5d30231,Inbound,Returns,Return request,No update everything is perfect ,784bb2d3-a619-4ce7-bc97-dfdec61fa40a,,10/08/2023 12:38,10/08/2023 12:42,10-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
85ff0f21-022e-43e6-8468-f3c1ed004693,Inbound,Returns,Reverse Pickup Enquiry,Good ,3e03d350-3746-4d57-83e8-2cfd55d929e9,,10/08/2023 16:47,10/08/2023 17:13,10-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
12ff1d70-cad0-45f5-8074-3d007850271d,Outcall,Order Related,Customer Requested Modifications,Excellent communication skills.polite definitely he will be a senior executive. 5 ?????,c2673bba-6e2e-445b-9914-608aa8d86dab,,10/08/2023 17:39,10/08/2023 18:02,10-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9607fd96-bae4-4d07-ab31-80cd153b57fa,Inbound,Returns,Return request,Good service ,3ff44067-3d20-4f40-a42f-808d3c3c60f5,,10/08/2023 18:20,10/08/2023 18:37,10-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
3cf75490-7208-458e-af3a-85497c305fb6,Inbound,Returns,Reverse Pickup Enquiry,,ce3a0f38-639d-4c0a-bba1-47cd8fd4098b,,10/08/2023 23:37,10/08/2023 23:40,10-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
41365e8a-ac30-4c85-978b-5c16e10a6a7d,Inbound,Order Related,Delayed,Stop giving me 24/48 hours. Give me back my refund.,66c6edd4-c406-416e-be7a-9777cdc4126d,29/04/2023 00:46,10/08/2023 17:56,10/08/2023 18:19,10-Aug-23,IMPHAL,Books & General merchandise,274,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
3ac27f7e-94d5-4878-86f3-7b075fd8055b,Outcall,Returns,Reverse Pickup Enquiry,Thank You,901571c1-002a-4bec-8daf-c53e25ddb301,,10/08/2023 06:52,10/08/2023 06:52,10-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
d34fb938-52e5-479c-b89d-5bb9cbe27d2c,Inbound,Returns,Reverse Pickup Enquiry,,1aa984ce-f544-447d-82b9-366d614ef2ed,,10/08/2023 09:30,10/08/2023 09:31,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
d4ed87cb-5200-4112-bb2a-2675de8847b3,Inbound,Returns,Reverse Pickup Enquiry,,96b1fb5f-0b86-4c6d-a5cc-cd74e3de7865,,10/08/2023 13:10,10/08/2023 13:52,10-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
eabadb35-d94c-45de-a4bb-7c5cf3219139,Inbound,Returns,Exchange / Replacement,,6f38907c-34b1-40d8-bde6-3b35eb88e0e3,,10/08/2023 14:02,10/08/2023 14:09,10-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
a6e53fe4-6089-4992-92af-4c990a7b84b3,Inbound,Order Related,Installation/demo,,c8205b78-d896-4670-850c-3f09f08491a8,,10/08/2023 00:35,10/08/2023 08:40,10-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
3e61f60a-ea56-4b02-b73b-2b006d537cef,Inbound,Returns,Reverse Pickup Enquiry,Nice ,9b24bcf7-16cf-470f-b7f9-9226ea33bb69,,10/08/2023 17:43,10/08/2023 17:44,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
e0cc5d64-15b8-4ce2-af8f-25c357ad8eba,Inbound,Order Related,Delayed,,0667c534-81cf-4d9a-891f-8a0d7a29e183,,10/08/2023 19:31,10/08/2023 21:10,10-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,2
ddc39414-0ee8-43bc-8ee1-d44d1ed942e1,Inbound,Returns,Reverse Pickup Enquiry,,b0296dcb-73b3-4527-8227-ab367363a8c7,,10/08/2023 20:03,10/08/2023 21:21,10-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
93c168f9-13de-4610-9af8-fdb8d189057c,Inbound,Returns,General Enquiry,Bakwaas,6924b194-62b6-4db3-99cd-ce40e304dfd0,06/05/2023 15:39,08/08/2023 22:22,10/08/2023 11:51,10-Aug-23,GUNA,LifeStyle,2874,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
8c68fe44-2040-4c77-b9ca-0b52e67b3a01,Inbound,Order Related,Delayed,,82e7a35b-a5a2-4080-964d-2d813b9c2a01,09/07/2023 23:18,10/08/2023 11:18,10/08/2023 15:18,10-Aug-23,HYDERABAD,Electronics,1349,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,3
c2c34cc1-6410-4068-8c94-f13687053479,Inbound,Returns,Reverse Pickup Enquiry,,2c2598e9-dea8-46a6-9651-8296bf7e9171,,10/08/2023 21:39,10/08/2023 21:46,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
69a79d0b-7289-40ba-a1e5-99a29c815fe7,Inbound,Returns,Reverse Pickup Enquiry,,73a950fa-98b0-4941-a7de-205639009350,,10/08/2023 19:25,10/08/2023 19:43,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
48f59dbd-1c58-4ef9-8342-f4cd4202fea3,Inbound,Returns,Reverse Pickup Enquiry,,0acf6e12-e7e6-4d8f-bbb8-9025a3022d57,,10/08/2023 22:59,10/08/2023 23:02,10-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
74a2f037-4a46-47c7-a2ae-086cf949b124,Inbound,Returns,Reverse Pickup Enquiry,,aad7cf1f-67a9-4f4a-be97-834d22132b0b,08/07/2023 21:58,10/08/2023 15:04,10/08/2023 15:40,10-Aug-23,CHENNAI,Furniture,10372,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d7bc0865-446e-47d0-bddf-63cfe217edc1,Inbound,Returns,Reverse Pickup Enquiry,,d367b987-1452-4e91-a35e-c397f09d8593,,10/08/2023 08:20,10/08/2023 10:44,10-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
48aaeeeb-f673-4cf8-a0a2-5b7560c6bb08,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,8085f481-fa55-4abf-b07c-0dbeeaafb8c8,,10/08/2023 13:41,10/08/2023 13:53,10-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0776700f-c3ba-414f-ae16-6103a0cda934,Inbound,Payments related,Payment related Queries,Thanking you??,1e68be81-2115-40a8-a524-e7d2f9386f0a,,09/08/2023 12:26,10/08/2023 11:24,10-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,3
78150f87-ffb6-4fe9-80a3-7fc6b69f2ddd,Inbound,Returns,Fraudulent User,,420fa6cb-c153-4afc-8a30-991e38651ee9,,09/08/2023 11:56,10/08/2023 08:56,10-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
6e9be1ba-379e-4fab-b213-b77d2661dc1d,Inbound,Returns,Reverse Pickup Enquiry,,9982f1b0-3f47-4331-8c67-771f2351bdf5,,10/08/2023 06:15,10/08/2023 08:56,10-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
fceee21c-5f79-488f-9450-86a91bee0fcd,Inbound,Returns,Wrong,,0118c62a-b236-4101-aa63-fc7b654b77a3,,10/08/2023 08:01,10/08/2023 08:06,10-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
44423d60-1bd4-4890-9624-147d312d160e,Inbound,Returns,Missing,,96e14710-19e8-4e34-9982-642cd5d2f04c,,10/08/2023 18:27,10/08/2023 18:28,10-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
226ce0f9-86c7-40ae-8505-7c4a5672aa6c,Inbound,Order Related,Order status enquiry,Poor Shopzilla executive even explain everyrhing. He reschedule my delivery datw and unneccesary delay my parcel,ec21ad0c-ac7d-4b00-b8fb-023a769f3b30,,10/08/2023 20:28,10/08/2023 21:01,10-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
0b35993f-48a0-47e4-9072-8541ebe7be11,Inbound,Returns,Wrong,"I am returning the product that I recently received. Unfortunately, it does not match the exact specifications of the product I ordered.",2de06505-114a-43b4-9d2d-6323620ed20d,,10/08/2023 11:28,10/08/2023 12:29,10-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
f8b77214-93e2-4fd5-9216-ba97efbf6ad0,Inbound,Returns,Return request,Thank You,788612e9-2627-4217-85bd-b9f42abc3d68,,10/08/2023 18:23,10/08/2023 18:31,10-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
5ae2cb27-27b8-4699-b677-6aae53f3d920,Inbound,Product Queries,Product Specific Information,,034ae530-2534-4090-8309-9509ca8fecd2,,10/08/2023 22:22,10/08/2023 22:45,10-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
b31b190f-cc76-44c9-89b5-0c4268a81133,Inbound,Order Related,Order status enquiry,,8dd3d36b-e03d-4219-b93e-ec780fe3882f,27/07/2023 16:13,07/08/2023 20:08,10/08/2023 16:42,10-Aug-23,HYDERABAD,Electronics,303,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
a91f7b4b-32e0-4400-8d31-7999a9710911,Inbound,Cancellation,Not Needed,,55b6ef8b-a464-43ab-a748-5cc7b93d71ef,04/08/2023 10:05,10/08/2023 13:34,10/08/2023 17:19,10-Aug-23,SUPAUL,Electronics,220,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
e5a5705f-a0b3-4183-b3b4-542750d6e10a,Inbound,Returns,Reverse Pickup Enquiry,,05f73342-7805-4043-8528-d4bd164a878c,,10/08/2023 16:55,10/08/2023 17:04,10-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
b89026ba-f4d6-48c0-9505-ab1c76f75658,Inbound,Returns,Wrong,,23ecf06a-52f0-4b03-90d4-ac9727d81918,,10/08/2023 19:56,10/08/2023 20:56,10-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
dfe8e837-180f-4d81-a600-f7ea8f7a018f,Inbound,Returns,Reverse Pickup Enquiry,Not solved my issue,248ee712-0826-4fd3-8d35-d1fa7d659976,,10/08/2023 18:12,10/08/2023 18:35,10-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
61d3db1c-3a3d-465e-98ac-688ee65a1af8,Inbound,Returns,Reverse Pickup Enquiry,,e2085963-a70a-4fc1-bc89-7de1cf818b3d,,10/08/2023 11:32,10/08/2023 11:35,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
8e87f3fc-205b-4a6b-92d4-5d1b1e7a4dae,Inbound,Order Related,Installation/demo,,719836df-935c-46f6-bcda-e17c7a13df00,,10/08/2023 13:05,10/08/2023 15:35,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
31e9ae96-ad4b-406e-9542-71fec4b6ba49,Inbound,Returns,Reverse Pickup Enquiry,Delivery partner response not proper,711aa754-e8e7-41a7-9b26-39546e22acee,,10/08/2023 15:35,10/08/2023 21:21,10-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0a806fd0-94a2-4c99-b874-e51c7b16b556,Outcall,Payments related,Wallet related,,ae2938a2-9bbe-44ae-a10d-4149aa00174f,,10/08/2023 17:14,10/08/2023 17:37,10-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,1
5082b58c-5f4b-4297-8b7f-268eeca36119,Inbound,Order Related,Order status enquiry,,df4cb22c-3342-4828-9f66-b03a3ff38e47,,10/08/2023 20:02,10/08/2023 20:15,10-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
02222cef-16d0-4eb9-9b70-c6e46833639d,Outcall,Order Related,Delayed,So good,ccabad78-c2da-474f-a391-f6d50973ac98,,10/08/2023 12:29,10/08/2023 12:33,10-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
ed31fbef-dcc8-4d94-bf66-3aaa746c322b,Inbound,Returns,Return request,,803e98c3-5a2f-4e06-8e85-328c1660cfa9,,10/08/2023 12:59,10/08/2023 14:10,10-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2dd295ff-ba32-4ee3-b0c7-142d7497585e,Inbound,Returns,Reverse Pickup Enquiry,,3e7ca72b-ae1c-4949-97b1-2ace4c818da3,,10/08/2023 16:58,10/08/2023 18:48,10-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
1461e2a8-7300-4498-a1ec-3a3aa3d9292f,Inbound,Order Related,Delayed,,f4bcf65d-7a4b-427e-a205-28fdcdfc3e4d,02/08/2023 20:00,10/08/2023 16:13,10/08/2023 16:16,10-Aug-23,PUNE,Mobile,29999,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
7125b426-839e-4a17-8660-28cdcb6ad8e3,Inbound,Returns,Damaged,,27f06438-59f3-45a2-8759-3050e9ed3c6d,,10/08/2023 18:26,10/08/2023 18:39,10-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c96d1e60-bbbc-4a28-84aa-76cb8c44f516,Outcall,Product Queries,Product Specific Information,,2196cef3-48ff-4033-ba58-a8ff910342d2,,09/08/2023 18:48,10/08/2023 01:07,10-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
70537213-f92e-4f0a-b530-7ba27ca35f69,Inbound,Refund Related,Refund Related Issues,"Please refund my money, please ?? ",1364f3d4-8759-4013-9e16-515332a33795,,09/08/2023 20:47,10/08/2023 07:05,10-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
811bc700-57fb-4346-908a-e7a866233998,Inbound,Order Related,Delayed,,850e28aa-dddd-4825-a399-fb139690edee,04/08/2023 23:34,10/08/2023 00:10,10/08/2023 00:11,10-Aug-23,RANGAREDDY,Electronics,799,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
1fffdacb-281d-4417-9c3a-7674afab9b03,Inbound,Returns,Missing,,a438b344-e768-4176-a14f-3a68c498670b,,10/08/2023 12:15,10/08/2023 17:54,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9f42d657-491f-4341-a705-1228395dabb7,Inbound,Shopzilla Related,General Enquiry,Good ,ec35e302-ede6-4f7f-adc6-3a9fbe017d66,,10/08/2023 13:10,10/08/2023 13:11,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1625a674-bfd9-48d2-844b-0f1e0160791b,Inbound,Returns,Return request,,54479fe7-1193-48fa-813a-3330b7391e02,,08/08/2023 22:02,10/08/2023 18:51,10-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
995431ae-2d8d-4c2b-a9bf-5d033fdd15ae,Inbound,Returns,Wrong,Thanks,5c06d58b-4f28-457c-adb9-57d3d306259c,,10/08/2023 12:15,10/08/2023 12:20,10-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
ad877721-5600-48f6-9434-fb75e47053b8,Inbound,Returns,Reverse Pickup Enquiry,,df151c4d-67dc-49b9-8b88-1712ce8babdd,,10/08/2023 16:22,10/08/2023 16:26,10-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
2d04831b-e67a-49c4-8a3b-1e80b95bc56b,Inbound,Returns,Reverse Pickup Enquiry,The Shopzilla customer care no likes and very bad,953a9fae-1363-4dde-ba2c-488f456d543f,22/07/2023 05:44,10/08/2023 09:00,10/08/2023 09:06,10-Aug-23,ALIPORE,Electronics,649,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,1
8cf81e05-00ed-4251-8841-e37431c9ee72,Inbound,Returns,Reverse Pickup Enquiry,,01f77b51-b93d-46c7-949a-b30c1da2a41a,,10/08/2023 10:02,10/08/2023 10:03,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,1
2db99099-f156-4f92-a215-95be27b98e4e,Inbound,Order Related,Order status enquiry,,cbc9ac0d-f4a8-41bd-84aa-bd26e8b98150,,10/08/2023 15:34,10/08/2023 15:34,10-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ec852732-9d66-4436-9b55-e6148b5b3eb7,Inbound,Feedback,UnProfessional Behaviour,,fb54381d-4d7c-437a-950a-b6b9b85d2610,,10/08/2023 23:41,10/08/2023 23:42,10-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
6c133433-0e84-4fea-aa57-c27cab6d1fcb,Inbound,Returns,Reverse Pickup Enquiry,,434a8429-77ac-4cb9-90aa-00722681fd8a,,10/08/2023 19:39,10/08/2023 19:40,10-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
ba8939da-d309-4f94-ae69-fea53e585a2e,Email,Offers & Cashback,Other Cashback,,bc0b9f5a-db3d-4b0c-aa3e-8210fcc5737a,,10/08/2023 14:10,10/08/2023 14:26,10-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
30923b66-5daa-4383-9666-a9dea971851d,Outcall,Returns,Return request,,2692e0ef-f2f6-49d0-b5c0-1fe008bcd5a2,,10/08/2023 14:50,10/08/2023 16:16,10-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
15452c42-d38f-43c4-aa3e-e6c76e70bc26,Inbound,Returns,Reverse Pickup Enquiry,,6e99224a-0c8a-4ecb-a40c-9f3374cf76e0,,10/08/2023 19:02,10/08/2023 19:05,10-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
a0c1712a-152d-4258-a614-218ccaddf6d3,Inbound,Order Related,Unable to track,,2de3cfb4-626c-483f-93bf-c5a5ea5dff5a,26/06/2023 20:11,10/08/2023 18:12,10/08/2023 19:06,10-Aug-23,MUMBAI,LifeStyle,2499,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
36af1f86-90ca-4257-867b-5bf33a706a76,Inbound,Product Queries,Product Specific Information,Very good ,7f32f3be-fecb-4db7-ac8d-4a9d9b8ad6d3,,10/08/2023 12:40,10/08/2023 12:44,10-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
261b2c13-d598-4f54-8673-55a0a644f0f7,Outcall,Payments related,Payment related Queries, Very good ,f053c2d7-8e8c-46c7-a019-9d28d3685fff,,10/08/2023 16:53,10/08/2023 17:18,10-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
69d846e6-cb9f-470d-a622-39337a28b55c,Inbound,Cancellation,Not Needed,,81232176-5183-454c-8e01-7c1dc63ba9ff,07/07/2023 22:02,10/08/2023 09:56,10/08/2023 09:57,10-Aug-23,PUNE,Books & General merchandise,1999,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
726c41af-cc03-4d69-8a3a-f2d6cefa8b37,Inbound,Shopzilla Related,General Enquiry,,63f32235-8e0d-435e-8e97-17868524b489,,08/08/2023 08:49,10/08/2023 15:39,10-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
34729186-ac69-44d2-ad01-cf3d5b32a649,Inbound,Returns,Reverse Pickup Enquiry,,7097f39e-1bd8-4d74-a216-5956dcbc1839,,10/08/2023 19:38,10/08/2023 19:39,10-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
0a7226b4-127a-4e5e-8784-b861c2dad431,Inbound,Order Related,Order status enquiry,,6baf84a1-aaaf-4d7e-9897-8c3975b9cb4b,,10/08/2023 08:19,10/08/2023 08:21,10-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,1
d3b426d4-3ffe-416d-9d2a-220697d62ea2,Outcall,Returns,Service Centres Related,,49232c77-e110-49bd-b420-e630a0ee5abf,,10/08/2023 01:15,10/08/2023 01:16,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,4
bac775c3-80cf-4942-a9bd-8394911ed8eb,Inbound,Order Related,Installation/demo,,a1feab7d-35eb-4f95-9519-2442a3848743,,10/08/2023 21:48,10/08/2023 21:49,10-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
c4cec67a-c553-4ac1-b755-5de85f788262,Inbound,Order Related,Order status enquiry,,734ce6ff-ffaa-41a5-942f-ddded797ac87,,10/08/2023 18:11,10/08/2023 18:16,10-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,1
ab973ee8-340d-4e01-91e8-cd38db80418b,Inbound,Refund Related,Refund Enquiry,Try to solve the problem quickly,cdee7718-93b8-430d-8436-85aacbcfb9c0,,10/08/2023 10:47,10/08/2023 10:50,10-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
ce374741-8f63-4c29-bfb5-2dac946a8d96,Inbound,Offers & Cashback,Other Cashback,,756688b0-bb4b-4126-a829-e1605840221b,,10/08/2023 18:23,10/08/2023 18:30,10-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
01e02ee4-3d45-4deb-994b-b69846878241,Inbound,Returns,Reverse Pickup Enquiry,,47d529f0-dbdc-4871-9595-4de0e7244353,,10/08/2023 08:42,10/08/2023 09:41,10-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
b3333a2a-2f13-4181-bbbd-bc8d2b3eb3b3,Inbound,Returns,Reverse Pickup Enquiry,????-???? ??????? ?? ????? ?? ??? ???? ?? ???,0402233f-e8b4-46d3-ab8b-daae6fd7a43b,,10/08/2023 09:00,10/08/2023 09:02,10-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
41a55512-9969-4290-8ceb-179886552133,Inbound,Returns,Fraudulent User,,ec51d4f5-f0b6-46e7-8980-ed89b5e4bd69,,10/08/2023 20:40,10/08/2023 23:36,10-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
5f737de8-394c-474b-8e88-ef79708c179a,Inbound,Shopzilla Related,Signup Issues,,e3b4c85d-3490-4420-bb07-1a0b87e74c9f,,10/08/2023 22:39,10/08/2023 22:40,10-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
479a17d9-0e86-412a-8326-714f6801f659,Inbound,Order Related,Delayed,,1d899421-39c3-4cda-a68b-3b75ba430fff,29/07/2023 11:28,10/08/2023 15:54,10/08/2023 15:56,10-Aug-23,BELGAUM,Books & General merchandise,290,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
136e96be-c45e-4f04-8b40-777a671d6c23,Inbound,Returns,Missing,,ed9e676b-16c5-4e06-a955-df568b74f651,,09/08/2023 16:44,10/08/2023 07:20,10-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
10e3352c-e8db-4015-ab65-b4865e96d6c9,Inbound,Returns,Reverse Pickup Enquiry,Rom rom ji sare bhaiyanu Shopzilla love you bro keep it up jaani ??????,8cf45aa8-34a4-4e3f-a16a-bab6ee37014a,,10/08/2023 10:46,10/08/2023 10:48,10-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
69422b8a-e4cf-4c79-9d7a-af86c084bc4f,Outcall,Product Queries,Product Specific Information,Quick response is need ed,0541dbae-fb55-4da2-9305-7bc3bf2538a9,,10/08/2023 11:01,10/08/2023 11:23,10-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
fd1694c3-a9ce-4b6d-8be6-a37283f5e996,Inbound,Order Related,Installation/demo,,b96bedb9-cb9f-4447-b8a5-cb58325d0832,,10/08/2023 14:39,10/08/2023 15:13,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9ee862a1-3202-4c7a-93db-8a2773563d24,Inbound,Order Related,Order status enquiry,,3d8e3a37-47f0-4a9a-bc25-5e4f5554db28,31/07/2023 17:44,10/08/2023 23:28,10/08/2023 23:29,10-Aug-23,PALAMU,Books & General merchandise,1649,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
e0e105c6-19d6-492c-904b-f419fe4c2713,Inbound,Refund Related,Refund Enquiry,Thank sir bahut   aap se bat karke kabhi nahi rating diye hai kisiko par aap 5 rating de rahe hai,885829ab-c3f0-415c-ac4d-85e015b9ea3d,07/08/2023 21:25,10/08/2023 12:48,10/08/2023 12:49,10-Aug-23,GOPALGANJ,Mobile,6499,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
a34d3de5-5fbf-4b2d-b7ea-85cb9b5c84de,Outcall,Returns,Fraudulent User,,dae5a306-f91b-4abe-8bf3-54b0e53f2580,,10/08/2023 22:35,10/08/2023 22:37,10-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
45ca1b7f-4db6-4b7a-97f9-c7f178f8234b,Inbound,Returns,Reverse Pickup Enquiry,Meri koi bhi help nahin Hui hai,77ced57a-27ef-4235-889e-17d1939c34c5,,09/08/2023 22:39,10/08/2023 05:52,10-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
7faa43fd-fc7f-420a-86ea-f10551ba29fe,Outcall,Order Related,Installation/demo,,93a24f5b-9a58-4560-91dc-36c7c92402e8,,10/08/2023 10:43,10/08/2023 10:46,10-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
625d708d-f564-4d7d-898f-39b8c7bb9d93,Inbound,Returns,Reverse Pickup Enquiry,Good ,8e1e1cc9-6d13-4f29-8fb7-530e6ba9bfbf,,10/08/2023 12:38,10/08/2023 12:38,10-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,5
7a8bd648-2d03-4d39-9fab-dc9fb17e3139,Inbound,Order Related,Order status enquiry,,0e29d068-9dfc-46c8-a8ab-fb2e9b77a10e,04/08/2023 08:23,10/08/2023 20:09,10/08/2023 20:18,10-Aug-23,DHULE,Mobile,6499,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
a44a9f31-51ab-4fc7-8e4f-2048bacbb7d9,Outcall,Returns,Return request,,766c1483-1df1-4026-9b74-b40a14db2925,,10/08/2023 21:21,10/08/2023 21:36,10-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,4
6f6ff5dc-e9d3-4e7a-a3f1-c657127ed319,Inbound,Returns,Reverse Pickup Enquiry,,0a5b473d-e447-44f0-a18f-99832ac5554b,,10/08/2023 00:29,10/08/2023 00:30,10-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
5e9da56d-f135-4152-81dc-905a495d8bd2,Inbound,Returns,Reverse Pickup Enquiry,,ea5fc4f7-19ba-4c2e-8633-523f48409137,,10/08/2023 09:57,10/08/2023 10:42,10-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
b347dff6-97eb-4fee-85ea-f76f20a219b9,Inbound,Order Related,Delayed,Product not received my home ,509920c4-9fb5-4ffd-b3d7-882cf558afb7,,10/08/2023 11:44,10/08/2023 12:00,10-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
f4ee03bb-c47f-4c65-b8ce-9c3895aa2405,Inbound,Payments related,Wallet related,,50814da5-aa4a-4fb5-abcb-96b735318b0f,,10/08/2023 21:30,10/08/2023 21:31,10-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
349bf495-4f46-4c93-bff9-929265a0569a,Inbound,Returns,Reverse Pickup Enquiry,  customer service vale ke had   hen ki sab dipika jesha excutive ke dipika ke bat kare ne ka tarika dikhaye sab   sab   ne solution Diya or ape Rahul or bhaki duser phone cut dete hen dairect sab   ke pas trening   sir ,9f7d3696-e092-45da-bb38-3df81d5c381c,,10/08/2023 13:22,10/08/2023 13:29,10-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
afd6dd79-7ad0-4958-9468-4af7630ea61b,Inbound,Returns,Fraudulent User,,c0a9d01d-4569-4b4c-988d-37a333bc94ac,,10/08/2023 15:27,10/08/2023 15:29,10-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
ed948fd8-cecc-4bce-896f-f96316c069cc,Inbound,Payments related,Wallet related,Na,c9c30869-b6f1-4175-83ee-5f2422dc0f1d,,10/08/2023 23:32,10/08/2023 23:33,10-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
2b54feba-77c7-4cd4-ae5c-913768034b83,Inbound,Returns,Reverse Pickup Enquiry,,56d15b95-0c19-439f-9b43-fc91a187f06c,,10/08/2023 09:05,10/08/2023 09:08,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
35fe1f84-515a-447b-b167-8a4781ad6653,Inbound,Returns,Service Centres Related,,b0469e8a-95f1-4b0d-8cf5-96dd83b58df7,,10/08/2023 11:22,10/08/2023 17:44,10-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
e785515c-6504-4b93-b019-2958b8f5cec1,Inbound,Order Related,Installation/demo,Good,be8cd7f6-80ac-4ba0-ad0e-cfdf51e9cfee,,10/08/2023 11:46,10/08/2023 11:49,10-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,1
483728d6-7f84-40cc-9edf-213b1f4fab9b,Inbound,Product Queries,Product Specific Information,,e373d59f-56ea-4640-99bb-264ecbbad2ee,,10/08/2023 15:20,10/08/2023 15:27,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
13d7587f-78b5-474e-9e15-96af646ad14a,Inbound,Returns,Return request,"i am unable to update old contact no, hence i need to call evert time if i want to return any product hence pls work on this ",bbd425e6-e0e2-4107-a497-2fd4e065eb9b,,10/08/2023 19:52,10/08/2023 19:57,10-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
78dd78cb-388d-46f7-a9f6-32ab6cb4e71e,Inbound,Returns,Reverse Pickup Enquiry,,ba277ed2-ba62-4fd0-8b6a-0c9d984b289f,,10/08/2023 13:45,10/08/2023 22:18,10-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
c77a1628-67a9-4aa1-a5eb-e9eefb7faa50,Inbound,Order Related,Customer Requested Modifications,,ae5d11f7-9212-4faa-8971-8d401254ea87,,10/08/2023 18:16,10/08/2023 18:19,10-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
000c1945-8677-4936-9912-662d16a1dba0,Inbound,Order Related,Delayed,,f6276f48-2d20-479d-ad5f-766086015d95,,10/08/2023 12:23,10/08/2023 14:01,10-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
47853f47-7a11-403c-9edd-5c0dce0d8303,Outcall,Product Queries,Product Specific Information,??,45ba5f74-d4dc-452c-8a5f-cae92e5533b4,,10/08/2023 12:42,10/08/2023 16:36,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
4b8f1249-c74b-4a9a-a2cb-1f76fe45fc60,Inbound,Returns,Fraudulent User,,2372d9ad-6bee-48ff-9e1f-f30c82057878,,10/08/2023 14:51,10/08/2023 14:54,10-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
ee8427ec-a8fa-4145-92cb-13f0abb70e9a,Inbound,Order Related,Order status enquiry,,1736db8c-a3ec-4593-932e-77990b2fd908,,10/08/2023 18:38,10/08/2023 18:56,10-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
04644fab-8d2c-4201-a69f-1f97e29b7df2,Inbound,Refund Related,Refund Related Issues,,53159413-c507-4c5c-895c-dbe9a39e9dfb,,10/08/2023 21:40,10/08/2023 21:48,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
ea6f0d3d-d887-49b6-853d-d1cf0010c61d,Inbound,Order Related,Delayed,,e7f1f182-b96d-4761-b4ec-9b7f5067b941,29/07/2023 22:53,10/08/2023 10:03,10/08/2023 10:05,10-Aug-23,KAITHAL,Books & General merchandise,599,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e78aecb-e418-4763-9c58-38fbe8e65aee,Inbound,Returns,Reverse Pickup Enquiry,,58d0de6d-51e7-476a-9ae8-1f51f83385d5,27/07/2023 08:23,10/08/2023 20:32,10/08/2023 22:28,10-Aug-23,RAJGARH(BIA),LifeStyle,690,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
7ff72f07-4016-469f-876c-b4d330165087,Inbound,Returns,Reverse Pickup Enquiry,,f957255f-2aa8-45b9-91c1-572a8ef2b169,,10/08/2023 06:22,10/08/2023 06:23,10-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
05e9284c-01e6-4bf4-af3d-c240ed4a820d,Inbound,Refund Related,Refund Related Issues,,a7ec555d-fea0-4ee5-868a-7dccbe47cdc5,,10/08/2023 17:47,10/08/2023 18:04,10-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
605098d7-259d-4443-a6c1-ebc372ac50ca,Inbound,Returns,Return request,Thank you for helping me out ,3ab965fc-b613-461f-9369-3bf6db9ffaa5,,10/08/2023 22:50,10/08/2023 22:53,10-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
6cc182c3-f6fa-4e70-8a45-12274619ed45,Inbound,Returns,Fraudulent User,Very good,bd0fc639-5435-4487-ad08-2490ac6ba57d,,09/08/2023 11:22,10/08/2023 14:19,10-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
36bbfaff-c482-4c8c-a0e4-9da6863aba3d,Inbound,Returns,Return request,,d8fddaba-cbe7-422c-954e-58d0b8eb9dac,,10/08/2023 14:19,10/08/2023 14:21,10-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a41d6da5-c6ea-4e9a-9d0c-d99960fbafa8,Inbound,Feedback,UnProfessional Behaviour,"despite chasing for 3rd day, i am not getting the product that i have placed order for",45cff9bf-5167-4aa9-825d-00911e156b71,,10/08/2023 07:19,10/08/2023 08:53,10-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
32df74ac-3d9b-4c58-8e3c-8e1b34aa9fe4,Inbound,Returns,Return request,"I was facing an issue regarding my product, But the executive who s name is   solved my problem and helped me to exchange my order on call. We require executive like  ... It was a nice talking to him. ",3b08eff3-264f-4d7e-9986-683b1086a633,,10/08/2023 17:27,10/08/2023 17:30,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a4cec6d6-5dd6-4b62-bfde-d1bc910e7045,Inbound,Order Related,Delayed,"U should work harder in delivering the products on time, because it frustrates customer like me.",37dc4ae6-4f77-45bf-b849-19d74c45bb04,,09/08/2023 18:35,10/08/2023 00:07,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,1
c4dc1ca1-8ec4-46e1-9396-43760e272c57,Inbound,Returns,Reverse Pickup Enquiry,,2385dd58-7244-4f24-b110-26265ca2b167,,09/08/2023 20:26,10/08/2023 21:40,10-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
b6a0a1e7-2d84-4a86-9fcb-f6e554f04be9,Outcall,Payments related,Payment related Queries,,94ddd24f-78ec-4c11-8711-5bdd0f40c591,,10/08/2023 20:05,10/08/2023 20:08,10-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dbac6c6b-8c16-437a-8622-dcf996071fb7,Inbound,Order Related,Delayed,,0268647c-1d7a-40f8-bc55-13897d7c06eb,,10/08/2023 18:47,10/08/2023 18:49,10-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
702856ba-b0ae-4db4-9152-9f34aad738fa,Inbound,Order Related,Installation/demo,,c780a2ed-45d9-435c-bb3c-f6a8fd231e82,,10/08/2023 20:03,10/08/2023 20:16,10-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,1
6e1fb1b0-df1c-49b4-860c-02f06e412e4a,Inbound,Offers & Cashback,Affiliate Offers,,01eefd9a-deb0-483d-9e88-99713438072a,,10/08/2023 20:20,10/08/2023 20:25,10-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
3786bfed-221c-494d-896f-332d3bb364fa,Inbound,Order Related,Order status enquiry,,874d3bdf-59f3-490d-b696-b0811135f8f1,,10/08/2023 12:17,10/08/2023 12:28,10-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
2a0a8d29-cb81-48b8-9ff6-814a2fbd8116,Inbound,Order Related,Seller Cancelled Order,If once order confirm or placed then never cancelled the product automatically or by the seller. Matter most most important... please ensure,03d86779-04b0-4067-b830-2143b279107d,,10/08/2023 12:23,10/08/2023 12:47,10-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
d5fe8431-85fb-41e6-8f7a-7c71912266ef,Outcall,Order Related,Delayed,,dd653e34-162c-4f7e-94a9-682b36cd87ef,,10/08/2023 08:49,10/08/2023 09:04,10-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
5d4197d0-08af-413a-8e0c-98557c312018,Outcall,Order Related,Seller Cancelled Order,Worst experience ,7f790b69-c8bd-4db3-be5c-34c85c978ff5,,10/08/2023 16:42,10/08/2023 16:59,10-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
2c2b46d7-f671-4004-abe0-52f91ff559d7,Inbound,Returns,Return request,All customers staff excellent experience,8cb07017-6744-45ec-ace8-81f60238aac3,,10/08/2023 16:01,10/08/2023 16:07,10-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8fe1e55c-4c51-4d0d-8922-52ea5a2a5995,Inbound,Refund Related,Refund Enquiry,Good,6dc0986d-d00c-45a9-9641-0dc44316c5b4,,10/08/2023 11:16,10/08/2023 11:25,10-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
5bc4a52a-c133-45da-9b4a-5968ee358015,Inbound,Returns,Reverse Pickup Enquiry,,c112ccb2-2102-48f4-b446-997dc4998f3d,,10/08/2023 17:35,10/08/2023 17:36,10-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
2ef64e5f-e5f5-47b1-bf8c-da9779bee99a,Inbound,Returns,Wrong,,9f2f2996-5a12-46fc-9b61-55217b786a4c,,10/08/2023 12:15,10/08/2023 12:17,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
148efa3c-3e05-4232-a0b9-7bc51172ebdd,Inbound,Returns,Fraudulent User,,fad0554c-2903-416d-aab3-d9a587587dc0,,09/08/2023 15:04,10/08/2023 14:16,10-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7229cf00-9c93-4698-9a26-db7d4e5f69fc,Outcall,Refund Related,Refund Enquiry,,548cad56-020b-4e83-ab56-5d08a4157cd4,,10/08/2023 14:40,10/08/2023 14:41,10-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
dbad9f03-ac5a-4163-9df6-5e9287861e1e,Inbound,Returns,Return request,,f4cb6e27-7c92-4f95-8bfd-a36fd6fd7562,,10/08/2023 20:17,10/08/2023 20:20,10-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
7bd10e40-97f4-462c-85c1-a2f4ad118e8d,Inbound,Returns,Reverse Pickup Enquiry,Cheater Shopzilla,e717c28f-25ee-44f6-ac5d-690aebfc1164,,10/08/2023 17:38,10/08/2023 18:11,10-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
bee1b95b-3427-420b-98c5-606ada79300f,Inbound,Returns,Reverse Pickup Enquiry,,cf4d009f-76a8-4603-b654-a2aabe68553e,,10/08/2023 07:32,10/08/2023 07:33,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
b468611c-1a47-4c92-a666-a97d3a92418b,Email,Returns,Reverse Pickup Enquiry,,2fddbc46-548d-48be-affd-d4f10edba001,,10/08/2023 16:02,10/08/2023 16:09,10-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
430ca883-0de1-4cfe-8df5-76ed7f741483,Inbound,Returns,Return request,Coustomer support very friendly and understanding my problem.,9b52e389-caeb-4373-83a9-539c7727ee18,,10/08/2023 17:18,10/08/2023 17:20,10-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
6526db92-68bb-493f-b7db-70798cad3c3c,Inbound,Shopzilla Related,Signup Issues,,30be9243-084e-4796-8877-b5982abe4131,,10/08/2023 17:29,10/08/2023 17:34,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e017ba92-6dd0-4ca9-81f5-8f45c1dff391,Inbound,Returns,Reverse Pickup Enquiry,,17d4f499-6918-4e5a-8198-3bcbfa4b9aee,,10/08/2023 15:10,10/08/2023 15:14,10-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
3003876d-2b9a-4c2e-bfab-af91e5120916,Inbound,Order Related,Delayed,,c4eeac1d-a82d-4550-9fda-c593e62d719d,,09/08/2023 20:19,10/08/2023 00:18,10-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e1a30f19-6004-4877-82cd-e1fc088e8d7f,Inbound,Returns,Reverse Pickup Enquiry,,e1c8872b-668e-4f66-b7f7-88a4251da564,,10/08/2023 16:06,10/08/2023 16:10,10-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
c9196b2a-2c7a-40e6-9910-2836104ff0fc,Inbound,Returns,Return request,,23c145ad-92d1-413c-8b47-35906f823abd,,10/08/2023 16:19,10/08/2023 16:24,10-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
592b5f9a-571c-4f2d-9554-aa94b66ec6af,Inbound,Returns,Fraudulent User,Exchange ka option hona chahiye ,812a8cb1-59cb-47d4-8b22-af3036e96e86,,10/08/2023 13:18,10/08/2023 13:20,10-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,4
f73b4840-cfc8-4e07-887e-7a884f2f5e9c,Inbound,Returns,Fraudulent User,,82a003ff-dd32-4370-b54b-d543c8fa4569,,10/08/2023 13:06,10/08/2023 13:17,10-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
f07263f5-65f2-4c47-99bb-d2291f8c3e03,Inbound,Returns,Reverse Pickup Enquiry,,985043ab-645a-41a9-bea7-ec04eaf03a13,,10/08/2023 14:28,10/08/2023 14:35,10-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a0898aff-56ab-4853-a296-c8b9badd21f2,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support ,8af36b07-5bb2-430a-a0a7-47d9a13cee9e,,10/08/2023 14:40,10/08/2023 17:46,10-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
1ed4b17b-a49c-461c-81c3-225a90428182,Inbound,Feedback,UnProfessional Behaviour,Thanks for helping me..  ,0bfa8c62-2142-48f5-9404-e1f53f05c708,,10/08/2023 17:46,10/08/2023 17:49,10-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
effc2a7a-4d65-42cc-aea9-0aeb2ea06c4e,Inbound,Order Related,Delayed,,bde2f7a3-2f09-4833-b4b4-9374fd00eb4a,03/08/2023 20:40,10/08/2023 08:30,10/08/2023 08:55,10-Aug-23,SURAT,Books & General merchandise,230,,Melvin Pace,Emma Park,John Smith,31-60,Morning,4
03c31ac0-1003-4605-8ca7-11ed49ab5526,Inbound,Refund Related,Refund Related Issues,,192b4d10-8fbd-491a-b227-a378710e7749,,09/08/2023 16:40,10/08/2023 20:34,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
c214d24d-ac16-4bbf-94f0-5b74bd946e3f,Inbound,Returns,Return request,,7cd72681-3114-4140-aa19-cb9069527b03,,10/08/2023 10:22,10/08/2023 10:28,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
22efd73c-5665-4a7d-bb03-cfbe7ac50d39,Inbound,Returns,Reverse Pickup Enquiry,12 days fone but still my order not replacement or refund ,715b9bd9-32e7-4772-8906-80c36de86e56,,10/08/2023 20:24,10/08/2023 20:25,10-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,1
5d4645ef-be90-47d7-a862-44035ae1a476,Inbound,Order Related,Delayed,Good tucking ,d5e6b5b2-71b8-4b1a-82b1-2fae355aa38a,,10/08/2023 21:28,10/08/2023 22:44,10-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
58406183-4a02-489a-94e8-2850531197f8,Inbound,Order Related,Seller Cancelled Order,Happy ,94330390-0427-4741-918c-66700af292d1,,10/08/2023 18:03,10/08/2023 18:07,10-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d19c6bfb-5444-4e3e-ba95-bf770414e55d,Inbound,Returns,Reverse Pickup Enquiry,He was so polite and calm ,35624d43-cfe9-4741-9252-3d5c906a4547,,10/08/2023 19:39,10/08/2023 19:43,10-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
e7ea3c3f-70bd-463d-b615-d2e879eeabc1,Inbound,Order Related,Priority delivery,It's all good....you all work awesome. Some product quality is too bad....but it's not Shopzilla mistake...there some seller product is so unexpectedly very bad.,147c56d8-2c03-493d-9ef6-1df52f3e25d9,,10/08/2023 21:52,10/08/2023 21:57,10-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
94c5bc72-aca3-4cd4-b8c4-eafcd165ac52,Inbound,Returns,Reverse Pickup Enquiry,,5d1d8fb8-4a05-47da-875b-e9c4954817d5,,10/08/2023 21:59,10/08/2023 22:00,10-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
a95f0ff0-8c3b-464f-9d82-b25ce4bf4545,Inbound,Returns,Fraudulent User,,8aee2489-2dd7-4662-a96a-cb61885391a6,,10/08/2023 13:52,10/08/2023 13:55,10-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
24a04c31-571d-47ad-810d-9858d33f9fd3,Inbound,Returns,Reverse Pickup Enquiry,,302c62de-c0c5-43b1-9b8d-5c9dcbb1c979,,10/08/2023 21:40,10/08/2023 21:42,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
c4f33a6b-9185-407d-8699-49692981030e,Inbound,Order Related,Delayed,,4080ac8e-dc9f-4e35-885f-a587d8cecd1b,03/08/2023 12:24,10/08/2023 15:33,10/08/2023 21:14,10-Aug-23,PUNE,Electronics,82990,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
2ac43d92-ea8c-4a82-8fb1-39e82a95c351,Inbound,Order Related,Invoice request,,bba29b5f-2b9b-468c-9ace-7e1508b27c38,,10/08/2023 11:53,10/08/2023 20:26,10-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
b1922694-c7e8-4169-b442-eb7ad6696426,Outcall,Returns,Fraudulent User,,e20e64b3-44cf-471b-8b4d-b75e576b4605,,10/08/2023 20:07,10/08/2023 20:10,10-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
59be6de9-20ed-4de9-aca8-cb629f26dcdb,Inbound,Product Queries,Product Specific Information,,efc9ad71-9de3-40f9-b19e-60254790b6ac,,08/08/2023 23:28,10/08/2023 09:38,10-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
b2178387-f205-44c1-86fa-670abc42ee6b,Inbound,Payments related,Wallet related,I have happy with your discuss. ,d84940c3-97fc-42e7-8c8b-c5b02dc3b64d,,10/08/2023 10:03,10/08/2023 10:06,10-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,1
b5d2c139-8b0b-421e-b7cb-3d298b895902,Inbound,Returns,Return request,Thank you for solving my issue ,dff70317-fc8c-4204-8676-54a33c0f1c51,,10/08/2023 19:20,10/08/2023 20:06,10-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
6906c37e-b286-4607-a0ee-a7ee15c68a5f,Inbound,Returns,Reverse Pickup Enquiry,Service was good ,bd0d0b5e-1393-494c-ba9f-d3c3ff99d707,,10/08/2023 19:40,10/08/2023 19:46,10-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
d73fbe26-1f53-4dea-80c7-6b92318a79d6,Inbound,Returns,Reverse Pickup Enquiry,,aab647b7-f7ed-4bfd-a4ba-7489a31a00c1,,10/08/2023 10:00,10/08/2023 10:05,10-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2ec36fe0-9d20-4a49-b3ac-febb6696d75e,Inbound,Returns,Return request,I am happy for your customers care boy behaviour,4e763348-cf7b-4874-9504-1b3ebd8a096e,,10/08/2023 13:17,10/08/2023 13:22,10-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
1ee35a9f-b694-479e-a147-0626e93af7c2,Inbound,Product Queries,Product Specific Information,,e9b70895-daee-4ffa-b30e-a28198954fdb,,10/08/2023 15:25,10/08/2023 15:40,10-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c930fd1a-081b-49ea-b9fc-a0a8f83b43a4,Inbound,Returns,Reverse Pickup Enquiry,,46903c5d-1012-4627-8860-0d77a6099e27,,10/08/2023 17:14,10/08/2023 17:16,10-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f596de3c-34b9-43ec-8e7e-60aeabf4b2cb,Email,Refund Related,Refund Enquiry,,ffd253a3-289a-47e5-8258-089aecdf42ad,28/07/2023 19:29,10/08/2023 18:08,10/08/2023 18:48,10-Aug-23,JAMSHEDPUR,Home Appliences,1399,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,2
de10dfc3-2980-4600-8f57-593c62cde448,Inbound,Returns,Reverse Pickup Enquiry,Helpful ,3d7124a3-0aa0-496c-a3a4-5ecae2030993,,10/08/2023 10:49,10/08/2023 10:50,10-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
7361142d-daea-4091-b695-67b2510885d6,Inbound,Returns,Reverse Pickup Enquiry,,f8664c0c-9c12-41d8-8dc6-c7739754a73f,,10/08/2023 13:23,10/08/2023 17:05,10-Aug-23,,,,171,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
dbb4d949-b261-47cc-83da-09aa8c82bf17,Inbound,Order Related,Order status enquiry,,c8142bca-90ab-4f4e-b13c-1ebbbb5fa6f9,,10/08/2023 15:01,10/08/2023 19:21,10-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
82f832bc-b66a-4c3a-9586-b79a0400b05e,Inbound,Order Related,Installation/demo,,9e9aad51-2588-4d5c-b0c5-1ed1ed542130,,10/08/2023 16:58,10/08/2023 17:02,10-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
f7e7c26f-1b8c-401c-b7eb-3c518cdded03,Inbound,Product Queries,Product Specific Information,Ok,8fc59c12-1850-44b4-a599-1d0ff2998b1d,,10/08/2023 01:00,10/08/2023 09:06,10-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,4
c784976a-c0ff-4019-a6c9-e8c54c2bc6de,Inbound,Feedback,UnProfessional Behaviour,,2a72a750-9b08-4cbe-81da-aa234a42e64d,,10/08/2023 15:42,10/08/2023 15:53,10-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f16950de-6e49-4c1a-b24c-3deec4903222,Inbound,Payments related,Online Payment Issues,,d4bba634-a3c7-4733-8dde-2ccc881b07d3,,10/08/2023 21:17,10/08/2023 21:18,10-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
d179489f-634d-4f24-bff0-2645a64aee07,Outcall,Returns,Return request,  and polite behaviour ??,5123b554-595a-4ffa-a257-21862e49953f,,10/08/2023 14:15,10/08/2023 14:19,10-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
af3efdbb-481c-4a2a-af39-031cfdbecdcb,Inbound,Order Related,Order status enquiry,,a0ff2f56-5c53-40c3-aa28-62dd8bfeb2d4,,10/08/2023 21:10,10/08/2023 21:11,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
19857a29-4029-483e-8d72-71ade5d7a0b0,Inbound,Returns,Reverse Pickup Enquiry,,94d38f5c-571d-469f-9374-ce0b81c69573,,10/08/2023 11:32,10/08/2023 21:21,10-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,4
6a41a243-bf46-44cb-be1f-d090483e72fd,Inbound,Returns,Return request,V good customer support ,8001ee9b-33e1-4175-86d3-4530ffc687bc,,10/08/2023 22:07,10/08/2023 22:16,10-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
01bc2f6d-6e32-4bbb-ba3d-08b85ef645fc,Inbound,Feedback,UnProfessional Behaviour,,bca8fdd9-3505-4b1b-a268-581ca82fe53e,,10/08/2023 16:19,10/08/2023 16:20,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
f6142508-749c-47fb-996a-6cd41b760bcb,Inbound,Returns,Reverse Pickup Enquiry,,bfd156c1-5e80-4573-aa59-9d45195b10cd,,10/08/2023 18:18,10/08/2023 20:56,10-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
4a603c4b-7585-4bb3-98ea-e9d9bb1fb19f,Inbound,Returns,Reverse Pickup Enquiry,,ab286f90-39dd-473d-a456-e1cfba2c1662,,10/08/2023 18:29,10/08/2023 18:46,10-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
0f9c5899-67c4-45f1-8dff-1b8c20a3ee5d,Inbound,Order Related,Invoice request,,7a2d6740-26cc-4761-92c2-20d841acb9ad,,10/08/2023 12:05,10/08/2023 12:08,10-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bb30ce66-3bd2-44a9-ace2-ebbb2a722845,Inbound,Order Related,Order status enquiry,,1b27e39d-ef02-43c5-89f1-0e58a7e7fa5f,,10/08/2023 19:26,10/08/2023 19:27,10-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d4ba261d-16e4-4c09-bdd8-a9e4c73cf05e,Inbound,Returns,Fraudulent User,,dfcd5a12-c701-4b42-92c5-ee21b1a878a8,,10/08/2023 07:15,10/08/2023 07:21,10-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
597e495c-deb9-497e-874c-7693250498c4,Inbound,Returns,Damaged,,88de9d31-7530-4ebc-b62c-84b9b0144e94,,10/08/2023 13:03,10/08/2023 14:42,10-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
fff59d7c-a1c6-455d-a84e-e6eec5c35678,Inbound,Returns,Missing,good ,5fa54b53-1c6d-4436-b1ce-b01f08998960,,10/08/2023 16:56,10/08/2023 17:03,10-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
a5baa5bf-be6b-4a8f-8be5-4ded630c8a77,Inbound,Returns,Reverse Pickup Enquiry,Disappointed customer ,88e35d28-65ff-42da-9578-8b67fbc10ec1,,10/08/2023 20:56,10/08/2023 21:11,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,3
2816c56f-5aa0-4e3b-986c-29b44f57104f,Inbound,Returns,Fraudulent User,Very good,a99852f1-7b6a-49c5-b378-800338c20b88,,10/08/2023 14:32,10/08/2023 19:37,10-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
c748babd-630c-4656-8e3d-1c13e58544ed,Inbound,Order Related,Order status enquiry,,132f3d12-e2b9-47a2-81ab-16c51af70e45,,10/08/2023 17:41,10/08/2023 22:15,10-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
9ea3adae-7aa1-4d5f-9d0f-c8918ee14bd5,Inbound,Returns,Return request,,b38d8666-dbc1-40d5-b66d-2c2ff2bec2ed,,10/08/2023 17:41,10/08/2023 17:49,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
af9d1931-aa43-4e4f-9edd-b3d33fdee40f,Inbound,Order Related,Delayed,,510b6cf7-e02e-4720-9af6-59083545805f,,10/08/2023 19:27,10/08/2023 19:29,10-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
41ef8805-63ec-45d3-b54f-3fcdabc8c628,Inbound,Returns,Service Centres Related,,8ec21bdd-e792-4968-b630-0afc689176f9,,10/08/2023 09:35,10/08/2023 13:58,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
19023d26-d0df-4e31-b650-0bd32d92d225,Inbound,Returns,Missing,,a9b078b2-4650-4d9e-a313-64977e5c38a5,,10/08/2023 12:50,10/08/2023 12:57,10-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,4
4ed19d0d-6428-4de2-89c5-d007fe4726e4,Inbound,Returns,Reverse Pickup Enquiry,  support executive are good in her skills delivery services is not working well i am so sad with duplicate item received ,f1adda51-6b58-4be3-83fd-9a0a01d7e848,,10/08/2023 14:47,10/08/2023 15:23,10-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,4
c5c3498a-5397-4c4c-bb2d-83d8c72bd9e5,Inbound,Returns,Reverse Pickup Enquiry,,f0ae4eb4-5f7f-44f6-af87-ff1b62f810d9,,10/08/2023 16:08,10/08/2023 16:10,10-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f32d9d3c-32f8-4825-a91b-d0c65fa0bd39,Inbound,Refund Related,Refund Related Issues,,8e1b023a-3b8d-4115-91f5-b59ace92d5a6,,10/08/2023 18:10,10/08/2023 18:13,10-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
13610ca6-1c54-4151-97ab-44a3b5b1d11d,Inbound,Order Related,Installation/demo,,3f348844-ecb3-4455-9382-7809ed36c5c1,,10/08/2023 19:26,10/08/2023 19:29,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
6611b46c-bc46-4915-b648-25ce0f1094ed,Outcall,Returns,Fraudulent User,,c75d9094-2533-40dd-8808-bad5c53a32fd,,10/08/2023 21:32,10/08/2023 22:30,10-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
fa80f1d1-0206-4d4b-879b-938108a11263,Inbound,Feedback,UnProfessional Behaviour,They all are saying the same things ,2ae61b77-ddea-4b38-b2f2-472a2d7e4448,15/07/2023 03:31,10/08/2023 21:41,10/08/2023 21:42,10-Aug-23,DIBRUGARH,LifeStyle,349,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,2
69f4151f-cbc1-43b7-a024-33b1ff5f83f6,Inbound,Returns,Reverse Pickup Enquiry,,92f3a9cf-2a12-4bd3-8aba-cf57a4d4c318,25/07/2023 06:39,10/08/2023 19:34,10/08/2023 19:56,10-Aug-23,DIBRUGARH,LifeStyle,449,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
f7c5c33f-553b-4fca-b1c2-4a483bfc3428,Inbound,Returns,Return request,,2932e3e9-ea8b-49f9-b0cf-7a5c2e169e06,01/08/2023 23:04,10/08/2023 00:05,10/08/2023 00:08,10-Aug-23,SILVASSA,Electronics,1099,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
33c42798-d0e3-4903-9217-32cbf607bac6,Inbound,Returns,Fraudulent User,Very good,0e8fc00e-2581-4c09-bb37-26f3d9ecdc1d,,10/08/2023 16:23,10/08/2023 16:36,10-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ae10a3c5-1f9a-4fa2-a8ed-ab9a88e9da48,Inbound,Returns,Wrong,Good,82e0b010-0d77-4c8b-8eeb-3addd653ec32,,10/08/2023 19:40,10/08/2023 19:47,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
f650638b-34da-4497-86d6-b77df743e5ed,Inbound,Order Related,Installation/demo,,d8d06de3-aa67-46e9-b214-e56e697658fa,,10/08/2023 19:50,10/08/2023 19:53,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
b6aabb2d-c594-4b06-8803-e400c842a9a0,Inbound,Cancellation,Not Needed,Good,9b6f853e-ec5c-49e8-8c9d-a5efad0983c2,01/08/2023 12:49,10/08/2023 23:17,10/08/2023 23:18,10-Aug-23,PUNE,Electronics,7899,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
8a4adf37-1dfb-42d4-8409-258dd2e42e59,Inbound,Returns,Service Centres Related,,605edd0c-f886-4a7c-ba1c-4db7e11c6cd0,,09/08/2023 15:42,10/08/2023 00:23,10-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
20bc8f4e-0944-40b0-a3f7-af8d6e949492,Inbound,Returns,Return request,Nothing,e08029f7-7998-4a45-81b3-70e6a5e5f125,,10/08/2023 09:07,10/08/2023 17:58,10-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
edcb8509-6380-4db5-ba36-05d53ab08217,Inbound,Order Related,Order status enquiry,Do proper information ,2106d4c2-04f0-4243-b066-01f0ad1b07b3,,10/08/2023 16:26,10/08/2023 17:45,10-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
fb6de00c-3c3c-4091-ae9d-a75078a42d70,Inbound,Order Related,Delayed,,9cff5614-0282-4093-a281-6eb47127082d,,10/08/2023 14:28,10/08/2023 15:55,10-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,1
bba2202b-a485-47de-98df-aca98e9d5035,Inbound,Returns,Product related Issues,,e814a331-c0b4-44fe-b37e-daecd3147011,,10/08/2023 15:07,10/08/2023 17:44,10-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
cd53a715-93de-4a71-b566-fa2cb8dd39a1,Inbound,Returns,Reverse Pickup Enquiry,Bed experience,41280af6-e94d-4804-a63d-ff6ef3bee09c,,08/08/2023 16:09,10/08/2023 18:12,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3b4129c5-aacb-4aab-a9bc-c71fdb3f25b9,Inbound,Returns,Reverse Pickup Enquiry,,ed6ea69c-3553-4677-9a85-96dca2af3dcd,,10/08/2023 16:40,10/08/2023 16:51,10-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
20c5cb30-f0cd-4f69-8ad0-cca858814aab,Inbound,Cancellation,Not Needed,,e344c7d4-cbf8-4d36-aa98-72e6197019e9,,09/08/2023 16:47,10/08/2023 06:14,10-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
e9385ec1-0995-4059-a840-08431298679d,Inbound,Order Related,Delayed,,ad43f114-ab5a-4091-884f-963b107274ac,,10/08/2023 11:20,10/08/2023 16:38,10-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,1
d765eea0-9a32-4bf6-9cdd-2b74ca71b6a1,Inbound,Returns,Wrong,,2d335c7c-89fd-41ee-a480-ecba5e202912,,10/08/2023 15:56,10/08/2023 16:09,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d7bda890-04eb-45bd-8b45-c83f645dddc2,Inbound,Returns,Missing,Looking forward to get my resolution soon.,2ede5923-8e95-4839-9a8b-58b56c364888,,10/08/2023 18:45,10/08/2023 18:57,10-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
7c993dc4-2b3e-4657-9696-b291b6530f0c,Inbound,Order Related,Delayed,Communication is very well .,c081a430-ef12-4031-82d7-5a83fc87ae2b,,10/08/2023 12:03,10/08/2023 12:03,10-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
90e50ddd-11aa-47a3-95aa-871b8ef91952,Inbound,Order Related,Delayed,,29fbf584-70fd-4681-a6ad-fc8410892535,,10/08/2023 20:32,10/08/2023 20:37,10-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
3e21df1e-0928-4428-88b6-d0a23b36a5d8,Inbound,Returns,Reverse Pickup Enquiry,Slove problem ,aac41af4-fba7-4018-b969-9d58a9e4ea5a,,10/08/2023 15:38,10/08/2023 15:47,10-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
a59ab0cb-c666-4a65-b0ed-5885e1db0073,Inbound,Order Related,Installation/demo,,d2122dd9-44f0-4ef9-bc69-cda0f80baf70,,10/08/2023 18:53,10/08/2023 19:03,10-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6393f2b6-197e-4336-8d56-53e56aa3858c,Inbound,Returns,Reverse Pickup Enquiry,,212b20cc-57f6-4160-b2e0-9aec5b81f11d,,10/08/2023 09:51,10/08/2023 09:52,10-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
5e24fc1f-1824-40ca-a7aa-e35b16e08691,Inbound,Order Related,Order status enquiry,,4b8fd956-9f2a-4124-b9f0-89da0511b365,,10/08/2023 14:41,10/08/2023 14:42,10-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
15cd3d4a-64f5-4864-b17d-26b2347a9fe8,Inbound,Returns,Return request,,1faf44b4-2da7-4c61-b196-e57799b27290,,10/08/2023 13:42,10/08/2023 16:10,10-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
c681a9e2-2abb-47d8-8ab6-07d7a22b1f92,Inbound,Shopzilla Related,General Enquiry,,5cf73fe3-1776-4e77-a61f-83f7dca15758,,10/08/2023 10:56,10/08/2023 11:02,10-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
5faf5288-6a48-45d2-b156-c5e8e02a9206,Inbound,Order Related,Installation/demo,Thanks ,7df3e6b8-be1f-4c73-958a-352cd7ca339a,,10/08/2023 15:39,10/08/2023 19:02,10-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ccd106d0-8c96-4c6a-92c8-eefb8223932e,Inbound,Order Related,Order status enquiry,,0a1613ea-0d25-48ca-bb3f-4bec49ba0f4a,,10/08/2023 09:15,10/08/2023 09:17,10-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,4
f1ff11f4-bdbd-4bff-ad9d-a2d68b57b958,Inbound,Order Related,Invoice request,Good ,c87cc749-4926-4436-b70a-4b43cf71f3d5,,10/08/2023 17:54,10/08/2023 18:15,10-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2af306e4-20de-422f-9fc2-f6dc68032f1f,Inbound,Returns,Fraudulent User,,186158d4-9ad3-4d52-b064-28ec2b216f84,,10/08/2023 21:24,10/08/2023 21:45,10-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
6213dbeb-2d68-4f5a-9e3f-b8f5af06a660,Inbound,Returns,Reverse Pickup Enquiry,,9df998e5-13ee-4730-9759-6ea32831b2ce,,10/08/2023 15:55,10/08/2023 15:57,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
556a2fea-158a-439b-8a99-3c005201b7a2,Inbound,Order Related,Delayed,,977459e2-37b1-4a6f-be25-a5eebe181f92,,10/08/2023 22:54,10/08/2023 23:10,10-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
33f44196-7b0a-4a85-a579-364e04161fde,Inbound,Returns,Wrong,Nice man,5cdb5a2b-6afe-402f-82e8-9b733cfa58f3,,10/08/2023 09:42,10/08/2023 09:52,10-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
e9b981f6-002c-40a7-957d-45c403449c4d,Inbound,Order Related,Delayed,,a966e429-375b-497c-97a5-b83ea7103a9f,,10/08/2023 16:52,10/08/2023 16:55,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
434f10e7-ad66-496e-8299-a8cdb89de3b9,Inbound,Cancellation,Return cancellation,,18dc3c02-fe0d-4492-96b3-ec62dfc13c16,,10/08/2023 08:14,10/08/2023 08:27,10-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
49bd8b94-77b5-47e8-ba4b-6f12e319811f,Inbound,Returns,Wrong,,44742a39-6999-4fa4-9f9e-a88c103f1ffa,,10/08/2023 08:52,10/08/2023 17:51,10-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
8960015d-82d9-4e53-bca4-5a96f7da3a24,Inbound,Order Related,Order status enquiry,,fdc4baaa-2602-4f85-b201-b1dd74bbaa13,,10/08/2023 17:39,10/08/2023 17:47,10-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
e88a8187-5fc0-4aa0-991f-8891c0e18b1e,Inbound,Returns,Reverse Pickup Enquiry,,d3dd22fd-8d00-43e5-a0a3-85475e97184c,,10/08/2023 15:53,10/08/2023 15:54,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
a87ccf8f-7cfd-46bd-8e80-00b715ffaf36,Inbound,Returns,Reverse Pickup Enquiry,Nope,8396081c-d3ac-49da-9633-4e714f742e3c,,10/08/2023 17:29,10/08/2023 17:37,10-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
05c10c7b-627a-4d86-87ba-49bf5ad55180,Email,Refund Related,Refund Enquiry,,6edac0d3-3598-446c-8ebc-469e6184d5e3,,10/08/2023 18:16,10/08/2023 18:18,10-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
c80647eb-b7ec-4608-b2c8-94e9c0491485,Inbound,Order Related,Invoice request,Pls display your correct customer support toll free number on Google...so that it is easy to connect Shopzilla!??,bb07bf07-a27e-4a3a-a76b-613798e992e3,,10/08/2023 20:44,10/08/2023 20:57,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
5e34b720-cab7-4ef2-8648-21fa3498555f,Inbound,Returns,Return request,,1c8c3461-48ec-4357-be06-07d6cb1daf61,,10/08/2023 22:26,10/08/2023 22:43,10-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
5dfa8cb8-9867-46fb-ac1d-6b68a4848fd7,Inbound,Returns,Reverse Pickup Enquiry,I was having issue in parcel return I called customer care  and I told my problem that my parcel was taken by me by the delivery boy and my order was cancelled then then customer care told that we have contacted the delivery boy he told the parcel was not taken you so I did conference call to the delivery boy and I asked him you have taken parcel or not he was not knowing that customer care was in conference  he told I have taken the parcel you will not get it again customer care could not do anything ,24876d84-11f5-4910-9432-adea86ad4ad9,16/07/2023 15:28,10/08/2023 16:58,10/08/2023 17:24,10-Aug-23,BARMER,Electronics,999,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,2
416efad1-9ab5-4a24-8706-a1df22e6986c,Inbound,Returns,Reverse Pickup Enquiry,,9ac885a7-c29c-40fd-b9a1-f328a3e4e472,,10/08/2023 12:33,10/08/2023 12:35,10-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
c7f1efc0-fe74-41b0-aa3b-54edfa99b30d,Inbound,Returns,Fraudulent User,,35f2b934-e838-4184-b7b5-06a9502b4d7f,,09/08/2023 20:41,10/08/2023 09:33,10-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
96c48a15-51f0-48fe-b829-3b154bb533b3,Inbound,Order Related,Invoice request,,54bd363f-c840-4ab8-84a4-47cd1a8093fc,,10/08/2023 23:02,10/08/2023 23:03,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
3e3b297b-a44c-4c70-8351-c27a54fb6354,Inbound,Shopzilla Related,General Enquiry,,5b94a431-d874-4641-9eb6-0be105b1979a,,10/08/2023 16:39,10/08/2023 16:55,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
28f0093d-8a44-4cae-b645-5c25abeab2d0,Inbound,Returns,Fraudulent User,,23128a67-a481-481d-b017-a076f8725ca8,,10/08/2023 19:13,10/08/2023 22:02,10-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
f0a1fcee-97c9-45b2-acf0-a23d6300b9a4,Inbound,Order Related,Delayed,Good ,405bf64d-b72b-4fdd-b22a-c224538420dc,03/08/2023 12:47,10/08/2023 19:41,10/08/2023 20:39,10-Aug-23,BALLIA,Books & General merchandise,250,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
39310a97-8352-451c-b0b5-84c5bfdc3a0f,Inbound,Returns,Fraudulent User,Good one,6bf1bb67-57eb-414a-ad44-da5e68fe2fa5,,08/08/2023 23:27,10/08/2023 06:57,10-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
fb504889-d02c-4f82-af9e-2f1dd2ec863c,Inbound,Order Related,Seller Cancelled Order,Your 4 to 6 min waiting period is like 1 to 2 hour .Please look into it,ee775beb-5837-4479-beba-232ea0a42f70,,10/08/2023 00:58,10/08/2023 06:04,10-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
7630c987-318e-47f1-a7cb-32a206991427,Inbound,Returns,Reverse Pickup Enquiry,,60bbad90-c3c0-4aea-bb31-dcf7aa79fc3d,,10/08/2023 10:58,10/08/2023 11:00,10-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
1f2e29c0-cebb-4140-af59-2f9e788c0b7a,Inbound,Order Related,Seller Cancelled Order,,59956e02-fcc4-4061-a8fb-83476f60132a,,10/08/2023 20:19,10/08/2023 20:21,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
a423f3f1-8ea1-47b6-9576-8b223af331e9,Inbound,Order Related,Invoice request,Requested revised invoice not provided,89e84d39-de6a-462d-9bde-78a341d2549e,,10/08/2023 19:47,10/08/2023 19:48,10-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,1
598db8cb-97b3-4f97-aad8-1a5ca0717a89,Inbound,Order Related,Delayed,,63b06066-9f30-4270-9784-3e01da12285b,,10/08/2023 17:14,10/08/2023 17:19,10-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
ccf9bad9-7d2a-494a-9c2d-b025393083a7,Inbound,Order Related,Installation/demo,,866e51a1-807c-4e32-a2ad-c23f7b7ba19d,,10/08/2023 20:07,10/08/2023 20:16,10-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
eb5c10d1-2351-4b47-925d-36bff438e018,Inbound,Order Related,Installation/demo,,b771f981-0271-44ef-a276-8052769f27fe,,10/08/2023 23:19,10/08/2023 23:21,10-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
bbdebfdf-ec52-4c0f-90c7-4d6ea20d57d9,Inbound,Order Related,Order status enquiry,Agent work gud,957bae6a-5a45-4e7f-aeca-2193f20d5107,04/08/2023 12:55,10/08/2023 13:20,10/08/2023 13:25,10-Aug-23,NEW DELHI,Books & General merchandise,1109,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
035552f3-944d-44a2-b8e7-bc2224bb2682,Inbound,Order Related,Seller Cancelled Order,,5abde659-1e6f-4c2c-9208-b9184062145e,,10/08/2023 14:16,10/08/2023 14:25,10-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
1896fbd0-3865-4d4b-9604-a2a1c01eacdd,Inbound,Product Queries,Product Specific Information,Add Exchange option even if the price of the larger size is more,4a3e9081-162f-48d6-a07a-960eb718b12c,,10/08/2023 19:13,10/08/2023 19:20,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
c1313f94-cb9d-46e8-98ef-673451253c6f,Inbound,Returns,Wrong,,a939ec66-9bbe-4a22-8f7d-b0028574444a,,10/08/2023 22:15,10/08/2023 22:19,10-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
daf87c86-c2db-4667-b544-dd303a2e1832,Inbound,Returns,Return request,,76e3ddb3-4ea8-43a0-9a5b-628e8195fd14,,10/08/2023 19:56,10/08/2023 20:08,10-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
515b7f04-ec9e-476b-8cf1-bddf73d78734,Inbound,Returns,Reverse Pickup Enquiry,,9f09d3a7-e357-4abd-8d97-27086dd455f5,,10/08/2023 20:32,10/08/2023 20:36,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
880d3622-be3e-4fab-a49b-6537c60cb935,Inbound,Returns,Return request,,9077f9e9-43b6-462d-b153-53e2238bca1f,,10/08/2023 10:43,10/08/2023 10:45,10-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d0514705-f745-4489-9d93-304aa300cb82,Email,Refund Related,Refund Enquiry,,c7ecd8c4-ef37-43d3-8084-3735ad375019,,10/08/2023 17:42,10/08/2023 17:44,10-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
5bec8430-d90f-4839-a03c-2e6803a5efd7,Inbound,Returns,Return request,,e0b93733-9782-46ad-9b66-2e554cb2a958,,09/08/2023 23:41,10/08/2023 00:27,10-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
e06d30aa-6f3c-405c-a7fa-86708f3afd6f,Inbound,Order Related,Delayed,,407e2fc1-3393-4407-8398-67dde5d9ea09,,10/08/2023 07:09,10/08/2023 07:09,10-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
06d1a676-a643-477e-b488-d2db68c2031c,Inbound,Cancellation,Not Needed,Grill,a1b4d0f2-cf19-4f99-aa7f-dfa041733521,,10/08/2023 08:10,10/08/2023 08:16,10-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
2675a040-ecc4-4f53-b47f-2c36da7f4647,Outcall,Returns,Return request,,7c93482d-de71-49aa-9275-382dc123b87a,,10/08/2023 12:51,10/08/2023 12:54,10-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
2224b651-a0a2-43f1-9331-0dda12a68031,Inbound,Order Related,Delayed,,210048af-ced3-4927-bbd7-6293a8c5801a,,10/08/2023 22:37,10/08/2023 22:48,10-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,4
c1d7477d-d37f-4e4e-81f3-e47a7cb5d997,Outcall,Returns,Reverse Pickup Enquiry,Resolve any issue more faster,5ff22c4a-f051-4842-8652-dcc8dd0759d8,,10/08/2023 10:27,10/08/2023 11:11,10-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,3
667498c9-c231-4d3f-ac76-06c5ea424e20,Inbound,Cancellation,Not Needed,,4545d64f-d9ae-4ea6-851c-007728024dab,,10/08/2023 13:30,10/08/2023 21:31,10-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
f93e8058-59b6-44e0-8964-eb84a4774447,Inbound,Order Related,Invoice request,,51a07992-da95-4a7d-83c2-9b646d126794,,10/08/2023 14:29,10/08/2023 14:39,10-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
5b0e97c4-4446-4d8f-a5a9-f523b5d59c7d,Inbound,Returns,Wrong,,4c20f41e-7df6-4ab8-8564-161411065097,,10/08/2023 06:39,10/08/2023 06:41,10-Aug-23,,,,,Jake Castro,Noah Patel,Michael Lee,>90,Morning,5
39e99405-3a49-4ead-baaa-7a9b95f2e56a,Inbound,Returns,Return request,,8971867a-bf8b-4685-a6d9-307959010e50,,10/08/2023 11:48,10/08/2023 12:09,10-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
98a5f2a8-03ab-4b50-818c-91f4239d9a63,Inbound,Returns,Reverse Pickup Enquiry,,7101e40c-7aef-4724-b031-932589221d8d,,10/08/2023 19:03,10/08/2023 19:05,10-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
07afcf3c-2d1d-4a78-b67a-6daea96f381a,Inbound,Order Related,Seller Cancelled Order,,ea7929e3-1f96-4eaf-8204-ccfe44305ac3,,10/08/2023 21:31,10/08/2023 21:32,10-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
d39c0097-af4b-4342-9ee1-ecf6c353f229,Inbound,Order Related,Order status enquiry,Good ,e2552f56-fc69-4359-9077-445dda166f5c,,10/08/2023 21:58,10/08/2023 21:59,10-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
60cbaf85-055f-43ef-8b27-2d50cc4cfc7f,Inbound,Order Related,Order status enquiry,Whatever i love Shopzilla..,59c021a3-9218-4a95-835f-323e802aa4d7,,10/08/2023 20:47,10/08/2023 20:48,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
bb68a230-8712-47f8-8a07-63a492183a21,Inbound,Order Related,Invoice request,Provide direct calling no. For Shopzilla users ,f3cc76ba-0e1d-43be-b050-15fac3be607b,,10/08/2023 09:15,10/08/2023 12:01,10-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
7ada2bd5-749c-46f1-8d50-3d169ef3c566,Inbound,Order Related,Order status enquiry,,de9d073d-4ac9-4bd5-9453-b93427161345,,10/08/2023 13:20,10/08/2023 13:34,10-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
fff94aa9-11f0-4aa2-8d4c-fd8f7b18f522,Inbound,Returns,Reverse Pickup Enquiry,Good ,bc198cc7-d024-4742-b38d-cdfc7d664f64,,10/08/2023 11:42,10/08/2023 11:56,10-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
6e2e084b-1378-46ce-a212-cbf7f058dcf4,Inbound,Returns,Reverse Pickup Enquiry,,7ff8e25b-9922-4a58-a587-1fd7d8381554,,10/08/2023 20:05,10/08/2023 21:00,10-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1b6193c4-689e-4720-8cbb-266c14825289,Inbound,Returns,Reverse Pickup Enquiry,,6a621975-9ebd-4d90-8094-ebc22997bc54,,10/08/2023 10:41,10/08/2023 10:49,10-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
fa749290-244a-4687-85e8-5d1a923bf17d,Inbound,Refund Related,Refund Enquiry,All good ,4b82f962-081e-4106-a388-d75d992c6b9d,,10/08/2023 16:21,10/08/2023 16:44,10-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
b671483f-0057-47d1-be76-9c5d3cb14fa8,Inbound,Returns,Return request,He create return for my wrong delivered product.,d01fafe3-fba5-470a-bb14-046ccd642155,,10/08/2023 19:08,10/08/2023 19:10,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
61b502ba-0c30-4358-b7a5-9766f85efcc1,Inbound,Order Related,Delayed,,e5ede1de-f618-4230-9a64-e23fcdeda469,18/07/2023 21:28,10/08/2023 19:48,10/08/2023 19:52,10-Aug-23,LALKUAN,Electronics,799,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
f5811ce6-bed7-402e-9845-d7226137c200,Inbound,Returns,Reverse Pickup Enquiry,,628879bb-8519-4217-b10b-f39133b3e351,,10/08/2023 17:19,10/08/2023 17:55,10-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
d799797c-6eb7-4447-93fb-22e6a868b47e,Inbound,Product Queries,Product Specific Information,,8272b64a-6992-4e37-96d5-45b0020616a8,,10/08/2023 18:37,10/08/2023 18:39,10-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
68cec8f8-de53-4c07-b16c-12548d5f93aa,Inbound,Returns,Fraudulent User,,f42f6702-b5e3-4d8a-9317-768812226057,,09/08/2023 18:26,10/08/2023 06:07,10-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b868b3ab-b4d6-412e-a542-417445df189e,Inbound,Order Related,Installation/demo,I'm very sad your service ,c1c6963f-291b-46e7-908d-de4ec3282b1a,,10/08/2023 12:55,10/08/2023 12:56,10-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
c3106356-187c-4f42-a06a-e92717474b72,Inbound,Returns,Reverse Pickup Enquiry,Customer support executive has no other role than saying we have taken request and we will get back after 4 days. You can keep recorder to tell that. ,a08f7399-7ad8-436d-925f-4a6b2b320739,06/07/2023 07:21,09/08/2023 17:52,10/08/2023 12:35,10-Aug-23,URAN ISLAMPUR,LifeStyle,895,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
eefca41e-b1fa-4028-9fcb-4576b75d9b50,Outcall,Product Queries,Product Specific Information,Please refund my money of cancelled product ,a4ac8461-2917-421e-a0b8-1b2728b3f28c,,08/08/2023 18:42,10/08/2023 21:45,10-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
32a4bb26-aaae-4d25-bdb3-626ee370feff,Inbound,Returns,Reverse Pickup Enquiry,,c7494af9-2c80-4a04-8b93-b3efba79321c,,10/08/2023 00:00,10/08/2023 09:56,10-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
42807d0e-da30-41df-a12a-cb3733a19b8a,Inbound,Returns,Reverse Pickup Enquiry,Good??,d588f652-0749-40cb-b040-7fd86be7ffe4,,10/08/2023 08:48,10/08/2023 08:49,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
3abc7f64-40a6-4708-89b2-c65565879b11,Inbound,Returns,Reverse Pickup Enquiry,,4b4f6ff6-bfdb-49aa-b362-73cbb374c1cc,,10/08/2023 13:43,10/08/2023 13:58,10-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
75c1017d-21c9-4586-b25e-fd3a78e38899,Inbound,Returns,Reverse Pickup Enquiry,,5217898b-6fa2-462a-93c0-173e928f9272,,10/08/2023 17:53,10/08/2023 22:22,10-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
2fc080e2-093d-474d-9d00-f146b668aa61,Inbound,Returns,Return request,,09a5d1a4-57c3-4bc2-bc72-0cea9e6c658a,,10/08/2023 20:28,10/08/2023 20:33,10-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
5d78d558-b2d7-4216-8054-2ff0b6880c41,Inbound,Returns,Return request,,0e2bb426-c51e-4327-bfc0-f1829d9a1230,,09/08/2023 08:18,10/08/2023 10:01,10-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7f04acbf-5d79-4b2c-8d5a-05e9a0be7eea,Outcall,Returns,Fraudulent User,,3e66b43a-eb45-4422-af17-773765f8290e,,10/08/2023 13:35,10/08/2023 13:36,10-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d8648dfb-8027-4ead-a3c1-538c26f8e4ae,Inbound,Cancellation,Not Needed,"Atleast provide details of the courier company, the number provided does not work. When asked Shopzilla agent for contact details, they are saying they don't have any information ! How can a company does not have information of their courier partner.",3c247711-ab47-41d9-a52b-2f2a455427ed,05/08/2023 10:42,10/08/2023 15:32,10/08/2023 15:42,10-Aug-23,THANE,Mobile,32999,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
041bbf62-4ac2-466b-894c-af23cb85105e,Inbound,Returns,Product related Issues,,b770d205-8a07-41ce-9897-01f4c225a1fe,,10/08/2023 13:12,10/08/2023 13:18,10-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
cbbfb623-3e8c-4ccc-a0f8-1c7f1df21fca,Inbound,Refund Related,Refund Related Issues,,387b38a4-929a-4f1b-afc0-86e09fc00a78,,10/08/2023 19:44,10/08/2023 19:45,10-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
8f74cfda-685c-4dfa-924b-54fae42c968e,Inbound,Order Related,Order status enquiry,,ea1e1d58-1548-43e2-b732-50e32fbc4152,,10/08/2023 20:33,10/08/2023 20:33,10-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
bc5267b4-7765-4af5-bc24-30a21c275199,Inbound,Returns,Reverse Pickup Enquiry,,f0f6aedf-8959-4466-8008-a6fd5d661e21,,08/08/2023 20:41,10/08/2023 10:34,10-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
d5fdc860-d50d-4b86-aa57-d96e6e84279f,Inbound,Returns,Reverse Pickup Enquiry,,485390a9-25a0-487d-97aa-72d87fe66ddf,,09/08/2023 23:35,10/08/2023 00:00,10-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
9e411989-457f-415b-934c-41e290dd6a5b,Inbound,Order Related,Installation/demo,Thank you mam ??,7c646936-7755-49a2-990a-3c4877c1eeb7,,10/08/2023 06:45,10/08/2023 07:01,10-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
d2a74704-9593-4979-996c-291633a04e27,Inbound,Returns,Reverse Pickup Enquiry,Plz for fast solved my problem ,c3c1a3bd-8144-4320-889c-9b777fa7cbe9,,10/08/2023 10:21,10/08/2023 11:18,10-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,3
68a7392d-7dd9-41b3-8470-6b90b1424e20,Inbound,Order Related,Installation/demo,,8ea7ec99-bdc6-4e02-87df-b8398c35409b,,10/08/2023 13:12,10/08/2023 13:14,10-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
bbac2832-f8ed-46db-9404-c32f2f788160,Inbound,Returns,Service Centres Related,Not able resolve my problem after waiting for half hour.,3d888642-144d-401e-99cf-d034fc029b5d,,10/08/2023 17:19,10/08/2023 18:29,10-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
3f6b2eb3-6eac-487a-83ea-4f53459a1176,Inbound,Returns,Reverse Pickup Enquiry,Please ensure that wrong or damaged items are not sent to the customers. Its a loss for Shopzilla also,74efb6bd-c4b6-4a98-b993-74f7198588bc,,10/08/2023 08:22,10/08/2023 09:57,10-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
439fd8cb-1e5c-4765-8789-8430e9b43519,Inbound,Order Related,Delayed,That was a good con,892bf0ca-0b9c-40bd-83b3-db524ad50d08,,10/08/2023 16:35,10/08/2023 16:39,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
f424e861-d732-4fae-9ac4-6904f1dd5b94,Inbound,Returns,Reverse Pickup Enquiry,,f14a339f-24d8-4e6f-9d3e-28a2aaa39dca,,10/08/2023 20:50,10/08/2023 20:54,10-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
9f48c172-486d-4d3f-bdae-2bf62dfd79b9,Inbound,Returns,Reverse Pickup Enquiry,,d15cb690-cb6a-4150-a877-132e0fc53cf6,,10/08/2023 15:02,10/08/2023 15:07,10-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
3aaae4d8-d3e4-4680-b48b-bf20e28328b4,Inbound,Order Related,Installation/demo,,6abd378f-f26f-40b4-abc5-d1e325d9ebcd,,10/08/2023 17:11,10/08/2023 17:14,10-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
09e472e3-862a-4ad4-8362-08a93da12b8f,Outcall,Product Queries,Product Specific Information,,b5f8b230-45b3-46cb-943f-58e50130e319,,09/08/2023 19:46,10/08/2023 21:36,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e2e00ce3-58aa-479c-9d57-326e7960d15c,Inbound,Product Queries,Product Specific Information,My issue may be with the Bank. Consultant has told that there no double payment received against the order. ,93bd276f-8705-4d07-98d9-b5a254f858c6,,10/08/2023 12:17,10/08/2023 12:30,10-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
d8c0e579-ce47-4e01-8c02-76668d376c18,Inbound,Returns,Missing,,34560d4d-e9b6-4624-80e3-6630dd639e05,,10/08/2023 13:54,10/08/2023 20:21,10-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
ced7a663-fa25-469e-ba44-6067f5d2acf1,Inbound,Order Related,Installation/demo,,6d9d6c9e-9de0-4586-9eb5-d0f4672af784,,10/08/2023 17:41,10/08/2023 17:45,10-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
ccf33919-5637-4f80-b936-a6d2d60181c9,Outcall,Order Related,Order status enquiry,"Strict measures have to be taken so that Supplier ensure right product delivery, to avoid wastage of time and overall Shopzilla reputation ",b9ddd949-730d-4aa1-8e3c-773310fc72a9,,10/08/2023 18:02,10/08/2023 20:40,10-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
a7026476-6087-44fd-bd68-97e15a02b780,Inbound,Returns,Wrong,plz solve,3c73664e-846d-4bab-8ba6-1be33262e174,,10/08/2023 10:12,10/08/2023 18:23,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
95bbcd96-fb3b-4ebe-84d7-0ead39796c58,Email,Order Related,Installation/demo,Bad information ,a19f5b6c-d9e5-4f25-8edf-53b5ab51073f,,10/08/2023 11:27,10/08/2023 11:34,10-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
9dcd2f87-cbc1-4221-9903-49e734d74ce0,Inbound,Returns,Damaged,,4cdc52da-f841-4138-b6d8-3f52b29ca6c3,,10/08/2023 18:08,10/08/2023 18:09,10-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
6f574362-0115-4f96-99a2-890d994bd377,Inbound,Returns,Technician Visit,,766d35e2-a98f-4a48-91ed-6800656cfd5e,,10/08/2023 07:35,10/08/2023 07:46,10-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
ba4fbcf6-7021-4b6f-b355-95daf63387ad,Inbound,Order Related,Order status enquiry,,6261b9aa-270d-47fe-9e01-d8b7db50ceed,,10/08/2023 09:26,10/08/2023 13:34,10-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
76a061b3-5c1e-4b39-9581-8a7b086e9e06,Outcall,Order Related,Customer Requested Modifications,,2937d993-8644-4ea7-a43a-7bda2078d236,,10/08/2023 21:50,10/08/2023 21:52,10-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
bd038a21-16b3-424e-920f-ec8f563c8c52,Inbound,Order Related,Delayed,,1143a75e-14be-498a-b3e0-fd4ce85be9b8,04/08/2023 19:56,10/08/2023 16:58,10/08/2023 17:05,10-Aug-23,NEW DELHI,Mobile,26999,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
4d276ad6-4206-495b-a950-a06f7499988e,Inbound,Returns,Wrong,,7c2cb99b-7a04-4d59-b500-78edf16e2034,25/07/2023 15:01,10/08/2023 12:03,10/08/2023 16:58,10-Aug-23,SIWAN,Home Appliences,10999,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
e42ebe4b-09df-4feb-bf94-f2865e7967fb,Inbound,Returns,Return request,,2d1ae08b-2b58-403a-9e1f-e8d5b24ea4d3,,10/08/2023 11:30,10/08/2023 13:17,10-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
83dadb5d-009d-4132-8c3d-a73d0be6de78,Inbound,Order Related,Installation/demo,Setisfied,db2dd87a-7600-474b-80bd-15a70a81f609,,10/08/2023 15:30,10/08/2023 16:01,10-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
57fb95eb-648c-4ba1-9f5f-a79354a87418,Inbound,Order Related,Order Verification,,ada1f4d2-8715-447c-82e2-c00aeaa198c6,,10/08/2023 15:14,10/08/2023 15:16,10-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
feba5ee9-a4e1-414c-b24d-4f68d791042b,Inbound,Returns,Return request,Very good help,5c0deed0-04c0-481b-b025-174629d060a6,05/08/2023 17:00,10/08/2023 16:32,10/08/2023 16:37,10-Aug-23,DURG,Electronics,12999,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
26ae9ef1-652b-43eb-bfef-0f33d452e41f,Outcall,Payments related,Online Payment Issues,,53373fd7-7635-404f-9a7e-df9fa15b827f,,10/08/2023 15:40,10/08/2023 15:41,10-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
db3b6991-4d85-4b8c-9210-e0edbc98ffff,Inbound,Order Related,Customer Requested Modifications,Reduce the time It's taking So much time on call,1b829071-8696-492c-a5ed-9353e85fcf83,,10/08/2023 14:00,10/08/2023 14:02,10-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,3
95203394-f2d3-43a9-b8ef-b2f870731723,Inbound,Returns,Reverse Pickup Enquiry,The lady was rude and wanted to get rid of the call somehow. Poor communication skills. Didn't let me finish explaining my issue. Never purchasing from Shopzilla again!,d2e5084b-7a9e-4450-bbcb-271db11df9a5,,10/08/2023 17:04,10/08/2023 17:29,10-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
f2eb3b7d-90ad-4b35-b102-aff580c7ade3,Inbound,Returns,Reverse Pickup Enquiry,Good ,610ec20d-2501-4857-a7eb-306ffa9fb70c,,10/08/2023 22:32,10/08/2023 22:38,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
a58788b0-ef6b-4578-8e41-ed3ec8d31083,Inbound,Returns,Return request,,96c865f6-a5c4-4681-88e3-cdacbd051f6c,,10/08/2023 20:38,10/08/2023 20:40,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
77aeb8ea-ac64-4635-97e5-0e41a191d7a8,Outcall,Returns,Return request,,0dc58231-14e5-4130-b3ed-a03515acd32b,,10/08/2023 15:17,10/08/2023 15:25,10-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8e3bd85f-99a7-4097-92c1-48cef0ebcdd7,Outcall,Returns,Return request,,4ab51494-90d9-41da-a190-170a2eff5704,,10/08/2023 11:41,10/08/2023 11:45,10-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
b888a9ee-ea20-4c3e-b490-5934e0037bca,Inbound,Returns,Return request,,8bad1489-1d03-4389-aabd-d81fcdf1cab7,,10/08/2023 14:17,10/08/2023 14:18,10-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
10b1f557-7726-4549-8367-50f9568d8d29,Inbound,Product Queries,Product Specific Information,,f70fbfbd-144c-4154-a287-cfdc396762ac,,10/08/2023 15:27,10/08/2023 15:28,10-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
d93a7f48-8e62-4f85-af81-f1e4b1580fff,Inbound,Returns,Reverse Pickup Enquiry,Thank you ????,9a5a0192-1456-4027-b0c4-62f12c73d8a2,,10/08/2023 21:17,10/08/2023 21:20,10-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0db0e777-049b-4e8d-a005-f4ade25f15be,Outcall,Order Related,Order status enquiry,,d85de06f-6c9b-4ec1-8596-d83734f3dac5,,10/08/2023 07:37,10/08/2023 17:08,10-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
bf3b4490-69d0-44ea-b368-43187015cdb4,Inbound,Returns,Fraudulent User,Excellent customer support provider ,d4476ef4-c951-482c-9407-b261d52896da,,10/08/2023 19:10,10/08/2023 19:11,10-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a93f5166-0445-47f6-854f-c90277a80e53,Outcall,Order Related,Installation/demo,,3fdb7703-4b6f-484a-9d45-9092f51e4481,,10/08/2023 20:10,10/08/2023 20:13,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d4b65a16-02f7-465b-a81e-582d1ca66726,Inbound,Order Related,Installation/demo,,e87033f6-e75e-43c3-abf2-70e02d663072,,10/08/2023 21:12,10/08/2023 21:14,10-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fe3b6e58-cd86-4894-9b7d-920f234dc412,Inbound,Order Related,Customer Requested Modifications,,d41a943e-7489-4ace-8213-1bb9ae2bd350,,10/08/2023 09:14,10/08/2023 13:12,10-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
81b1b27a-c84d-4e68-abd3-02d4870bda8f,Outcall,Returns,Return request,,00f38ace-3c9c-4822-88f2-3ccfac8e3c94,,10/08/2023 13:54,10/08/2023 13:55,10-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
08682339-7d3c-457f-aa3f-d93402b2e7ea,Outcall,Order Related,Order status enquiry,,a053a6d3-7f2a-4023-af1d-494929933602,,10/08/2023 14:38,10/08/2023 14:44,10-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
4e1bc945-d7e4-4be7-a93e-f88d4799ffad,Inbound,Cancellation,Not Needed,Thanku team Shopzilla ,048c97f1-cdc9-4e07-b3d0-08a031ac48da,05/08/2023 11:23,10/08/2023 19:22,10/08/2023 19:24,10-Aug-23,SAHARSA,Electronics,899,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
0c82b0f1-a171-4ea9-8c12-6009feca7053,Inbound,Returns,Fraudulent User,,d834df07-a463-4b95-99c2-29d189d41197,,10/08/2023 01:08,10/08/2023 01:09,10-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
9ef1781b-21ee-4ec9-9bb3-ae82362ae705,Inbound,Order Related,Order status enquiry,Good in all respects.,65c41cda-3322-4065-8ef8-677d7db9bc9c,,10/08/2023 14:31,10/08/2023 14:32,10-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
3aaa0c6a-742c-4974-8c78-ed62b05a6a66,Inbound,Shopzilla Related,General Enquiry,?????? ?? ???? ?????? ?? ????? ??????? ?? ??? ??? ?? ??? ?? ?????? ????? ????? ????? ???? ?????????? ?? ???? ?? ?????? ?? ????? ??? ?? ??? ????? ??? ???? ?????? ???? ??? ???? ???????????? ???? ?? ??? ??? ?? ?? ???? ??????? ??????? ?? ???? ?????? ????? ?? ???? ?? ?? ????? ?? ???? ??? ?? ???????? ????? ???? ??? ???? ?? ???? ??? ?? ???? ??? ?? ????? ??? ?? ??? ?????? ???? ???? ?????? ?????? ???? ???? ?? ??????? ??????? ??? ??? ?? ?????? ?? ????? ?????????? ?? ???? ??? ???? ?? ???? ???????? ????? ?? ????? ??? ?? ?????? ?? ??? ?? ?????? ????? ???? ??? ?? ???? ???? ???? ?? ??????? ?? ?? ???? ?? ?? ??? ???? ????? ?????? ?? ?? ??? ??? ???? ?????? ?? ?????? ?? ???? ??? ?????? ?? ???-??? ??? ?? ???? ????,2936cf1d-79e5-4fd3-b6e4-2a31f2fa6819,,10/08/2023 16:58,10/08/2023 17:04,10-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
7f965a66-3b1a-4ff0-8d6e-956ba7510539,Inbound,Returns,Reverse Pickup Enquiry,Nice But my problem is not solve ,2774158a-5430-4095-9e23-68316ee4440d,,10/08/2023 13:41,10/08/2023 13:42,10-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
2eafdcd5-7e3f-4d22-a889-484bbdc2d4db,Inbound,Returns,Wrong,Very good,09e37a37-263f-49c6-830c-fd0da596e1ee,,10/08/2023 15:14,10/08/2023 15:17,10-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
51292f23-1c62-4bea-89ea-539221773e96,Inbound,Returns,Missing,,691fbd35-9efd-4072-90be-ab8ef0147695,,10/08/2023 09:51,10/08/2023 09:58,10-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
397ac057-3b6a-465c-bbb8-dcf9d0f12f39,Inbound,Returns,Return request,Excutive friendly ,228ab705-c5ec-43bf-8242-98c27316e535,,10/08/2023 15:20,10/08/2023 15:22,10-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
d01c1e13-52dc-4064-999e-f9a088e52899,Inbound,Returns,Wrong,,26ee92cd-3234-4ba5-ba3c-b5a55e77d608,,10/08/2023 07:36,10/08/2023 07:43,10-Aug-23,,,,,Erica Harris,Carter Park,Michael Lee,31-60,Morning,4
f19743f9-5225-4143-a5f4-31e4c4ae6e0e,Inbound,Order Related,Order status enquiry,,73455dea-76ed-4ab9-b811-0d6fe031a52a,,10/08/2023 16:19,10/08/2023 17:16,10-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
a5266675-dfd8-4b87-9a94-62de2f32952a,Inbound,Returns,Reverse Pickup Enquiry,,0fc11957-dbad-48c7-8fed-3ffb0d03d286,,10/08/2023 10:58,10/08/2023 11:01,10-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
5fb6556a-514e-4c34-94ad-2aadbfaa2a5b,Inbound,Order Related,Seller Cancelled Order,,c4b3c58e-2e7e-4c14-91ab-ddf8130371d5,,10/08/2023 16:27,10/08/2023 16:28,10-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
53a4dc46-b9aa-494c-888a-b99e35df79b8,Inbound,Order Related,Order status enquiry,Very pathetic ,72789af8-25e9-43b3-90dc-583f8ccf5cb0,,10/08/2023 19:41,10/08/2023 21:55,10-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
cb0a9c97-9a61-4104-af8d-40d7baee3e40,Inbound,Returns,Return request,Please get the correct product with less time ,4032ccc0-1af2-49fa-bb44-0632f5634c47,,10/08/2023 17:54,10/08/2023 21:29,10-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
e49551b1-e4ff-40b4-b042-9e410a21c43e,Inbound,Returns,Reverse Pickup Enquiry,Very good ,e06a1534-2caf-4b49-a50c-e713f3106b56,,10/08/2023 06:51,10/08/2023 06:54,10-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
02c3fd14-9556-4841-ae86-03c50fac6657,Inbound,Returns,Fraudulent User,very good ,b7881007-0fec-4d9d-997f-b2b65732c910,,10/08/2023 08:39,10/08/2023 09:25,10-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
8da11173-f023-49b8-82a3-44ceee7addf7,Inbound,Shopzilla Related,General Enquiry,,0910352b-6261-4c60-9cfb-e232704efb69,,10/08/2023 11:16,10/08/2023 11:17,10-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
172f0ddb-5845-4a63-8dbc-81c04d9ac3ba,Inbound,Feedback,UnProfessional Behaviour,,05bd4d91-9d3f-4e3a-b977-7ac09a9a46eb,30/07/2023 19:35,10/08/2023 18:44,10/08/2023 18:47,10-Aug-23,HYDERABAD,LifeStyle,268,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
96afc494-45cf-42f2-8f0e-efe41ec5559e,Inbound,Refund Related,Refund Related Issues,Kadir is highly knowledgeable and polite. He tried hard to solve my problems.Thank you Shopzilla for having great executives to serve us within time limits. ,ebe477bd-5c5d-4842-a990-4f78a9c81738,30/07/2023 11:41,10/08/2023 16:09,10/08/2023 16:10,10-Aug-23,KOLKATA,LifeStyle,499,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
3187bfb9-7b8e-4caf-b3cf-4f8bf697be8d,Inbound,Returns,Missing,,903d405e-7d88-4dbc-a267-2e28d3bd3c61,,09/08/2023 13:49,10/08/2023 00:25,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3950075e-5791-4646-8fd3-adda86b381e8,Inbound,Feedback,UnProfessional Behaviour,,20527589-6f3e-4b21-b714-f28460de27ed,,09/08/2023 17:36,10/08/2023 14:48,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ae1cb387-aa02-4de0-aee0-54f8f2f96a2d,Inbound,Returns,Return request,,b744db32-f04a-455e-a22b-29ad5abef6f5,,10/08/2023 20:01,10/08/2023 20:17,10-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
8dace8d2-0147-49a4-8733-5fabfaff9954,Inbound,Refund Related,Refund Enquiry,,3256d40d-73a7-4deb-8286-4d24adddef38,,10/08/2023 23:07,10/08/2023 23:13,10-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ecccd654-33e7-48d6-8f5a-affc83c16329,Outcall,Shopzilla Related,General Enquiry,Ok,455a342c-d5f5-4dab-90de-6b51f9ac8885,,10/08/2023 00:15,10/08/2023 00:15,10-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
dda2cd71-6041-4f34-aa89-bdde5b21124d,Inbound,Returns,Reverse Pickup Enquiry,,41c03128-137f-4b15-a560-7d50ac532a4b,,10/08/2023 09:14,10/08/2023 09:18,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
4a02f23a-4c63-4ce9-9a5e-194bc2ec7b47,Inbound,Order Related,General Enquiry,,79a4d025-903a-4a5e-8737-7877cf57f546,03/08/2023 14:15,10/08/2023 00:18,10/08/2023 00:34,10-Aug-23,BHUBANESWAR,Electronics,587,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
252d8dc8-9e09-4aef-9f48-b661c8bac4e9,Inbound,Shopzilla Related,Shopzila Premium Related,Hope this issue is resolved quickly.,036e3e9c-b731-4c01-8e6e-04f3411d8100,,10/08/2023 20:31,10/08/2023 20:59,10-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
c9ebfb71-6d31-49eb-98eb-5f867bb4cef5,Inbound,Returns,Return request,,e68b4077-fbae-40b7-a4e7-c12afa770e69,,10/08/2023 15:12,10/08/2023 15:14,10-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
971c141a-7ddb-421f-8a8c-cbc8177312b8,Inbound,Order Related,Installation/demo,Nice,27848ab4-b9e5-4ec5-990e-72514adec660,,10/08/2023 19:55,10/08/2023 19:56,10-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
8c9f4b26-091b-4e5e-8d3c-11cbbbd83d36,Inbound,Shopzilla Related,General Enquiry,,06b3afd1-aef9-4d76-901c-971c131dc7a6,,10/08/2023 10:20,10/08/2023 10:24,10-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
8baba334-dc98-4f99-88ab-a95a95dfde81,Inbound,Returns,Return request,,5c8f3111-311b-4078-80aa-b0bc2271182b,,10/08/2023 13:24,10/08/2023 22:06,10-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
0caa6687-8230-4d2e-875b-52e9e23f23dc,Inbound,Returns,Fraudulent User,,e5146d44-7be0-47a7-95d4-4eda0d4f9a68,,10/08/2023 20:44,10/08/2023 20:57,10-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
cc472e43-e8f2-41b1-ba0c-1f96b0c2f302,Inbound,Returns,Reverse Pickup Enquiry,,2c821f75-b172-49c8-b9f3-f85df537ee0b,,10/08/2023 23:39,10/08/2023 23:40,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1563f99f-1a20-45ab-9238-bf10bcb5a9a8,Inbound,Returns,Return request,,919a6513-deda-4cc3-8879-a49bab3e71bc,,10/08/2023 08:48,10/08/2023 08:57,10-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
d6b93c80-fb5a-4845-a53b-58cb67d671d4,Inbound,Product Queries,Product Specific Information,,13fed8d4-0206-47b1-9af1-22518b28e466,,10/08/2023 12:25,10/08/2023 12:35,10-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
793a442d-5a3a-4914-af4b-71093f07c82b,Inbound,Returns,Reverse Pickup Enquiry,"Very tough to reach customer care, too much waiting. Asks time to hold, take too much time. Finally, ask to wait. Issue is not solved, just postpone.",52cf7f55-85f8-4d8c-a2f5-18d3ac356da0,,10/08/2023 17:17,10/08/2023 17:21,10-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,1
50781346-2bd1-4f98-801e-2c97ef5b026a,Inbound,Returns,Damaged,,0dc31b38-c59e-4185-b755-7e037d971a44,,10/08/2023 18:05,10/08/2023 18:09,10-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
93c0dcd3-f7ad-4b7e-babe-28f3985be450,Inbound,Returns,Missing,,ffa0808c-7b97-4b59-b9b0-38cb5a812e9b,03/08/2023 15:03,10/08/2023 22:26,10/08/2023 22:28,10-Aug-23,TADEPALLIGUDEM,Books & General merchandise,1560,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
76e3e293-4e67-479d-a3dd-ad49016026cf,Inbound,Returns,Reverse Pickup Enquiry,,308bc91f-97c3-4cdc-bab5-c015d38328a1,,10/08/2023 11:27,10/08/2023 11:30,10-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
ee785492-7695-47de-b53a-0390dff7af8e,Email,Refund Related,Refund Enquiry,,a5102b49-6878-454a-93ae-89c1195330bf,,10/08/2023 12:36,10/08/2023 12:39,10-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
c59962f0-2c64-458f-8d9b-9dd8d7b244e0,Inbound,Order Related,Installation/demo,,5253c83a-0f3a-43ec-a040-af07df7490bf,,10/08/2023 16:47,10/08/2023 16:55,10-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,3
496e4481-9786-42ed-92d3-f0821b263e55,Inbound,Returns,Damaged,,3b32dedd-316c-4fd9-819e-3926ac7f3c50,,10/08/2023 18:22,10/08/2023 18:39,10-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
13defe4c-322f-4f23-871a-c299f56a7959,Inbound,Returns,Return request,When you give a date the customer problem solved. So please keep the call same date.,d3e8dec6-4cd4-4b55-9685-887eb7f62367,04/08/2023 14:24,10/08/2023 12:19,10/08/2023 12:21,10-Aug-23,KOLKATA,Electronics,1799,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,3
15c8b3d6-4e42-4495-98ca-a71e0d2dc7e1,Email,Returns,Wrong,,97731f0c-4f37-4ae7-8826-9415b0d4b64e,02/08/2023 12:29,08/08/2023 11:12,10/08/2023 11:54,10-Aug-23,DARBHANGA,LifeStyle,1020,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
8643ee71-14d6-453f-b58d-796970113841,Inbound,Returns,Fraudulent User,,1234947d-55f9-4bf6-b14d-7ab17a414e73,,10/08/2023 21:03,10/08/2023 21:22,10-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,1
78842116-9a9c-456e-92cf-a8972e678923,Inbound,Product Queries,Product Specific Information,,fe7f6565-e33f-44fa-9925-50988cdc9a0e,,10/08/2023 11:42,10/08/2023 12:11,10-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
72d51dbd-c616-4958-ab89-cfd96e924fb2,Inbound,Returns,Reverse Pickup Enquiry,,b816ccab-6cec-4cb9-8af0-261c6b55ae2a,,10/08/2023 13:58,10/08/2023 13:59,10-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
50c79cc7-02fc-404f-8380-8f6f0d1dfaf3,Inbound,Returns,Reverse Pickup Enquiry,,aeb2e00a-9760-4f90-af32-725e8fb3446a,,10/08/2023 09:35,10/08/2023 09:36,10-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
08d09a2f-25aa-4107-97aa-a68567dc84aa,Inbound,Returns,Return request,Customer care mam is very sweet and she resolve my problem quickly and I loved the way she talk to customer ????????????,67ecf635-9801-4d5f-ba84-7619bb53c842,,10/08/2023 11:42,10/08/2023 11:58,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
843e8445-648b-490e-95b9-91823959a0ec,Inbound,Returns,Return request,,705bad6a-07a0-4dfe-9520-0ac5a50e0a70,,10/08/2023 17:05,10/08/2023 17:15,10-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
8384aa0c-4c52-4783-b464-a9ffe163917b,Inbound,Refund Related,Refund Enquiry,,c0ba4244-ad04-49f3-81b9-e12476eba701,16/07/2023 08:43,10/08/2023 09:02,10/08/2023 09:06,10-Aug-23,CHANDIGARH,Electronics,1249,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
703fca99-1af4-4ffd-b946-a3d053bff4dc,Inbound,Returns,Reverse Pickup Enquiry,,55737334-2381-4c68-8517-56789d4181db,,09/08/2023 18:23,10/08/2023 08:02,10-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
cf942516-b2d1-4c06-9550-483b4899d071,Inbound,Order Related,Customer Requested Modifications,Who the hell call someone in mid night. It was related to delivery address change and as per him it it not possible.,8f7c3b46-3881-435d-93e2-47746aa97252,,09/08/2023 23:50,10/08/2023 07:28,10-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,2
24528140-d90e-4742-a181-e4f77aff9442,Inbound,Returns,Exchange / Replacement,,cab7d62d-2e38-4b47-bfe6-b58af1bd8c1c,,10/08/2023 16:14,10/08/2023 16:15,10-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
d4aac7d5-9a53-4682-bb5c-8ab4ff724ed6,Inbound,Order Related,Priority delivery,,b1ced9d3-9353-4c7d-a973-0527fce6e6fd,,10/08/2023 19:22,10/08/2023 19:24,10-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,4
75608ce2-cf37-4571-b50e-8c513606c428,Inbound,Order Related,Installation/demo,,77105fef-653a-4451-956b-93dd912c746f,,10/08/2023 21:23,10/08/2023 21:25,10-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
9d3944cf-8b9c-4569-8d3d-4b9be97f3590,Inbound,Order Related,Delayed,,757dfb4b-c478-4e9d-906b-adabf1d66fbc,14/07/2023 19:30,10/08/2023 16:34,10/08/2023 16:42,10-Aug-23,YAMUNANAGAR,Home Appliences,3999,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
89aea70a-f2be-4802-a47f-afcc9e921ed2,Outcall,Shopzilla Related,Signup Issues,Nice to talk with him he is a helping person ,30270933-08fd-4c1f-b44f-dc5cbf3f0ddb,,10/08/2023 14:35,10/08/2023 14:39,10-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
5eef5691-9e65-4bc4-9378-2b62e471b3b9,Inbound,Order Related,Installation/demo,,79e85038-ab23-41d4-85f5-ca7d2da9245f,,10/08/2023 21:52,10/08/2023 21:57,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
6623605b-5abc-4ecd-bded-a4770f80c4e3,Inbound,Order Related,Delayed,,89fb6c2c-994d-460b-bb66-01dc70ac0d5d,04/08/2023 14:42,10/08/2023 16:10,10/08/2023 16:13,10-Aug-23,LATUR,LifeStyle,799,,Ashley Yu,William Park,John Smith,61-90,Evening,5
99cb73dc-5cb2-4199-b831-8dfc8ba34b22,Inbound,Returns,Reverse Pickup Enquiry,,e195a837-301f-4b7f-82a2-c950db940347,,10/08/2023 06:06,10/08/2023 06:08,10-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
a18f18b4-ce4a-4945-a225-484257728319,Outcall,Order Related,Seller Cancelled Order,,d34e8670-dcc6-47a3-922a-53840fdb31bf,,10/08/2023 11:25,10/08/2023 11:28,10-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,1
9283ec29-a590-4329-8602-402dc4f6c143,Inbound,Order Related,Installation/demo,,8ccdc0cf-bc97-46be-9db5-6c3b34552891,,10/08/2023 14:51,10/08/2023 15:15,10-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4836376c-3ac4-415b-8109-0cf0ce5b0e23,Outcall,Refund Related,Refund Related Issues,,a433073e-ff8a-47fe-8f91-8ad04c4ec915,,10/08/2023 17:06,10/08/2023 17:11,10-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
220bfcf4-aca2-40fc-ae87-f46a048bef13,Inbound,Payments related,Payment related Queries,,1810017b-5f90-40d9-9102-ee3a72225cc3,,10/08/2023 21:13,10/08/2023 21:21,10-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
ff771a15-6a70-4552-8b61-97da5519274c,Inbound,Returns,Missing,,e5efd2a8-b06a-47de-81fc-d74ceb6683be,,10/08/2023 08:33,10/08/2023 21:00,10-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
3374dae1-a5d4-401a-8fec-c65127d622fc,Inbound,Order Related,Order status enquiry,,64f49fb0-94bb-4492-8e55-8f79378a5581,,10/08/2023 14:34,10/08/2023 15:06,10-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
36190f2b-7f88-4332-84d0-73cbb02aa936,Inbound,Order Related,Customer Requested Modifications,,e9e7dd94-ce6d-4228-b166-181a32c15157,,10/08/2023 22:43,10/08/2023 22:48,10-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,3
66b6f0c2-f4dc-46ac-9008-f60425277ebf,Email,Refund Related,Refund Enquiry,,d49098ae-be22-4bef-844a-2e1c4185b2b6,,10/08/2023 13:34,10/08/2023 14:19,10-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
8fbf5acf-dedf-4e31-b6d1-38fd69b84e63,Inbound,Returns,Reverse Pickup Enquiry,,2f3b86ef-114a-440f-bc7d-c9ab00193a31,,10/08/2023 20:03,10/08/2023 20:04,10-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
afd1cc63-b283-45ec-98e7-98b78a4ed3ef,Inbound,Returns,Fraudulent User,,6b837091-0c11-497b-9406-2c6e489d05d6,,10/08/2023 11:02,10/08/2023 19:25,10-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
499e188d-e4b1-4c70-b243-fdb79f427796,Email,Shopzilla Related,Shopzila Premium Related,,c8537bbb-5264-45a1-a664-3d3d6243a04a,,09/08/2023 18:48,10/08/2023 17:10,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
90e27008-1dea-4632-9e98-fc46c556c68b,Inbound,Returns,Reverse Pickup Enquiry,,abcf59f6-a3cb-47d9-8513-128defe04f1e,,10/08/2023 08:00,10/08/2023 08:03,10-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
4d788614-fbb1-44ef-874c-a823e31a97ae,Inbound,Returns,Exchange / Replacement,,0bb68d5e-3447-4558-82e5-6db9d4e45a21,,10/08/2023 01:26,10/08/2023 01:34,10-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
655ec714-3017-4774-af18-8c0a8d716706,Inbound,Returns,Reverse Pickup Enquiry,,f6201d12-66a7-4991-b2e4-f62380a5f3eb,,10/08/2023 21:50,10/08/2023 22:46,10-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
97cf15de-a292-4835-8462-05616da13f9b,Inbound,Returns,Reverse Pickup Enquiry,Dear  for ur efforts for solving problem &solutions reguard any words and problem hence we prove u are the best ,2632299e-5cb2-44e5-be3a-ea40d80b140f,20/07/2023 16:45,10/08/2023 00:13,10/08/2023 00:13,10-Aug-23,MUMBAI,LifeStyle,2472,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
c6328b5c-718b-44d6-bfde-c95e67876edb,Inbound,Order Related,Delayed,,ff7c6640-0fcc-4e15-9907-7516df5f86d5,,10/08/2023 21:03,10/08/2023 21:07,10-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
1d7c4794-cdb4-44aa-a690-8b0eb54495b5,Inbound,Returns,Reverse Pickup Enquiry,,694f911c-1acb-4e3d-a1d4-52797682c14f,,10/08/2023 19:35,10/08/2023 20:52,10-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
cb1a7700-5c9c-4fc4-98d3-0e0465f2d199,Inbound,Order Related,Delayed,,9afae899-0904-47e4-b381-ddc36da97ed5,03/08/2023 07:41,10/08/2023 20:27,10/08/2023 20:30,10-Aug-23,SARAN,Books & General merchandise,500,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
5d941971-3fc4-4e83-a905-a3b2b89651ec,Inbound,Returns,Return request,,c65d4ddb-bae0-4c5d-9fc3-5c9ebe67a79f,,10/08/2023 23:12,10/08/2023 23:23,10-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,3
e9b28e2b-9825-4f64-a48c-8b8a2bac40a5,Inbound,Returns,Fraudulent User,,3f4253ce-1d3f-443e-b430-d331e87d0f9f,,10/08/2023 15:15,10/08/2023 15:17,10-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
7ca469de-e3b6-4742-a810-68ff1dcf731e,Outcall,Returns,Reverse Pickup Enquiry,,82f27dc4-a18e-47e1-b771-e765d667acb6,,10/08/2023 12:50,10/08/2023 12:52,10-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
01954fc2-8540-4bea-b348-5a7ecbdd3820,Inbound,Returns,Reverse Pickup Enquiry,,71e92c53-2d88-4d41-90ba-2b715d15f12b,,10/08/2023 15:00,10/08/2023 17:32,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
3d17f62a-d0ba-474f-8275-cde6f47e75fd,Inbound,Returns,Reverse Pickup Enquiry,,005d9d06-4b47-4868-bd9f-d7c65a036a17,,10/08/2023 17:50,10/08/2023 17:53,10-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,1
186e2fc9-e529-4679-819d-07c1d1e8e1e1,Inbound,Returns,Return request,,934ea72a-465e-462a-aa77-df691bdbab8c,,10/08/2023 18:23,10/08/2023 18:25,10-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
df28f7d0-b523-4fc7-bfe8-47cf422ecf25,Inbound,Order Related,Seller Cancelled Order,,4ff0089e-559f-4c52-bf9f-549228960a4a,,10/08/2023 20:31,10/08/2023 20:36,10-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
c96a0c41-27e6-4a44-8117-ca43e7211fd7,Inbound,Returns,Fraudulent User,,63482525-0ac0-4ce0-957c-9a8270d83713,,10/08/2023 21:52,10/08/2023 22:26,10-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
bab8390f-0416-42aa-9ea1-7f7cdd498383,Outcall,Returns,Technician Visit,,31719039-572a-4a7c-9193-68601f21714e,,10/08/2023 21:56,10/08/2023 23:26,10-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
98aeb1e8-9513-4f82-b820-cc0ce065f401,Email,Order Related,Delayed,,bc6fb970-8d18-46e7-930d-d1b002e02b11,03/03/2023 08:34,10/08/2023 13:26,10/08/2023 13:29,10-Aug-23,SAMASTIPUR,Books & General merchandise,133,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
9344c1c0-3c77-4ee6-9dcd-44bf6d7ef27a,Inbound,Order Related,Priority delivery,,0ede7ad5-e86d-49dc-84fa-13ebca5a9725,,10/08/2023 11:40,10/08/2023 11:42,10-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c21fee9f-1369-42da-8e9c-7fc776ad6414,Outcall,Returns,Exchange / Replacement,,efd9ae31-f195-40ef-9cfb-5c94b2ff4b40,,09/08/2023 19:30,10/08/2023 22:20,10-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
1fe9941b-c827-4928-90c0-302928dd5d82,Inbound,Returns,Fraudulent User,Best service,a219b364-1bfd-4f95-972e-e67291f5d7c6,,10/08/2023 09:39,10/08/2023 09:40,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
cab15ffb-e2ed-4d80-b9a8-6b125be045c3,Inbound,Shopzilla Related,Shopzila Premium Related,,129a5bc7-4453-4e00-a4cf-4cb934cadd01,,10/08/2023 16:23,10/08/2023 18:24,10-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
f76b23fa-025a-4a2c-b5dc-15313a180bd8,Email,Shopzilla Related,Signup Issues,,d55862ba-ad2e-4611-83ed-d242e126004c,,10/08/2023 19:00,10/08/2023 20:19,10-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
0e7f733a-afee-47d2-9338-41563ff8b5fb,Inbound,Refund Related,Refund Enquiry,Very good ,a887c07d-897f-4cbe-b188-417f1674655a,,10/08/2023 10:44,10/08/2023 10:48,10-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
234280d4-5d49-4ab4-80e6-f3484933f5b7,Inbound,Order Related,Delayed,Good,13bf15ab-3967-458f-9341-fe5c9ede404d,,10/08/2023 20:35,10/08/2023 20:38,10-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
1cf7aa85-bc58-4cf6-aa4a-01e0ac48c642,Outcall,Returns,Reverse Pickup Enquiry,Customer care executive is really really good.The issue with the Return is resolved ,41decefd-4e85-4ce8-a865-41b49033dc09,,10/08/2023 15:45,10/08/2023 22:43,10-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
827fb792-78a3-4f26-996e-a74914a9b686,Inbound,Returns,Reverse Pickup Enquiry,No response from support,3ad69709-5cce-4c73-b4aa-66517b254da8,,10/08/2023 08:55,10/08/2023 08:57,10-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,1
991a6d8f-7615-435f-9a10-dd2f4f4be23a,Inbound,Order Related,Delayed,,6e25c143-ce93-42e8-ac6e-3ab4cf894d94,,10/08/2023 09:07,10/08/2023 09:10,10-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3efd80c4-02a2-4d83-af25-0bca5a5e658a,Inbound,Returns,Return request,Please check the product and accessories before packing the product.,5605f472-dc43-4e40-99a1-b6e5dd560607,,10/08/2023 18:42,10/08/2023 18:48,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,3
01a9b71e-b6d3-4117-8b43-82dbe35eb2b3,Inbound,Order Related,Installation/demo,Very bad sarvice .demo and fitting,251fce6a-e002-42cc-a56e-41e31c88dc32,,10/08/2023 19:00,10/08/2023 21:33,10-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
95087ac0-0d60-43ee-ad0d-f969602295b5,Inbound,Returns,Reverse Pickup Enquiry,Good ,05d77fcd-0acc-4fdb-a141-ca141e4d3895,,10/08/2023 20:29,10/08/2023 20:32,10-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
ecfc7970-c5a2-467a-b5f0-682cf1251b78,Inbound,Returns,Reverse Pickup Enquiry,Bed experience,b19e57b0-4bc4-4a90-89f0-652e5fc5df20,,10/08/2023 17:58,10/08/2023 18:13,10-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
83f2133c-a4b1-422b-8b52-e4bad4a02ccc,Inbound,Product Queries,Product Specific Information,,458973ac-0861-4af8-b4f7-f4de6c6957dd,,10/08/2023 14:01,10/08/2023 14:04,10-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
ccf8e652-f441-44ef-a902-a8b17171f150,Inbound,Returns,Reverse Pickup Enquiry,,1753ac69-4071-431c-a947-cb8055f61094,,10/08/2023 21:57,10/08/2023 21:58,10-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
e4bfadb7-5e82-4a71-b20b-4b7e35a3f0b5,Inbound,Product Queries,Product Specific Information,,7961ec1a-e1f7-402c-b326-8ea62e1a0087,,10/08/2023 09:20,10/08/2023 09:50,10-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
9f29bc61-99d9-4703-8941-78c5666646a3,Inbound,Refund Related,Refund Enquiry,,da7dbb78-43a2-4485-aa5c-6d384445ac65,,10/08/2023 10:01,10/08/2023 10:12,10-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2e18772a-3173-4689-92fa-ee7bc79355bc,Inbound,Returns,Fraudulent User,Very good,29b9ccd7-7d29-4065-9d3d-3079b5a47f13,,10/08/2023 10:31,10/08/2023 11:05,10-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
bb081807-0f06-462c-80ce-1297e9ce954a,Inbound,Shopzilla Related,General Enquiry,,f7ecf68e-3ed5-4271-b0c4-fd97d0f88cab,,10/08/2023 19:50,10/08/2023 19:57,10-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
cc757a2b-4a45-424d-b559-38da99344142,Inbound,Order Related,Installation/demo,Thanks ??,5fc35ad4-dab5-49e9-afe4-1353b32c4dcf,,10/08/2023 22:59,10/08/2023 23:09,10-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
0e52289f-511c-4e99-b7be-33115dabbe80,Inbound,Returns,Fraudulent User,Thanks for help me.,6fd39a8c-cf55-417a-a480-eeb1d0bce90b,,10/08/2023 09:41,10/08/2023 09:42,10-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
7494125a-a3b6-430b-ab57-4d1cc8b31c13,Inbound,Returns,Reverse Pickup Enquiry,"The customer support executive spoke well I liked it, the conversation was good, and thanks for helping me, I waited for it since 2 days..",99999398-006d-444a-b34c-de2b503a5dca,,10/08/2023 07:31,10/08/2023 07:41,10-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
ac029af9-8e6e-4c27-9d15-f2926c66ca7f,Inbound,Returns,Fraudulent User,Good,a85ff1bd-e82b-4176-a140-adccea6adb04,,10/08/2023 13:59,10/08/2023 14:00,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ce333a5d-3098-41a2-803d-f3ca85970f69,Inbound,Product Queries,Product Specific Information,,5754ddc1-030e-4400-aa8f-7adbaebb7ad3,,10/08/2023 14:31,10/08/2023 17:14,10-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,4
c2d34260-0c44-46e6-a8d0-05d7e5453c2d,Inbound,Returns,Product related Issues,,7a4130a7-2af6-4761-b143-9f8802b83400,,10/08/2023 22:05,10/08/2023 23:18,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
e4f443a8-0335-4165-a98a-c81d37fcf34c,Inbound,Returns,Fraudulent User,,378faeb2-3092-4cb7-8634-aee85956b57b,,10/08/2023 07:39,10/08/2023 12:45,10-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
6de276ba-67d9-4709-9c47-664a2596d8fe,Inbound,Feedback,UnProfessional Behaviour,Nice,36ce3f76-4882-45ab-b742-264e5c60fafe,,10/08/2023 13:43,10/08/2023 13:46,10-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
f530247a-b3e6-41a3-9ce0-1c25677eddbb,Inbound,Payments related,Payment related Queries,,c99ec2b0-4fae-42b3-806c-cab00b02aff8,,10/08/2023 16:50,10/08/2023 22:17,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
f7f7f3fb-ab64-4251-8638-c7a0c5220aa3,Inbound,Order Related,Delayed,When Exactly Delivery Product Is too be Mentioned on Time confirm the customer before delivery partner then proceed the step by Time. ,81e486cc-edc4-45db-9964-5366db34e99c,,10/08/2023 00:12,10/08/2023 00:18,10-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
4dc4a627-10a9-4e17-b954-84e0d95f0560,Inbound,Returns,Missing,Good ,0b68f3d6-5ecb-42e8-97cf-bb84f616f52c,,10/08/2023 15:53,10/08/2023 15:56,10-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
b1474f6a-1b9a-48d7-aaf1-ebc4c37b3b62,Inbound,Order Related,Order status enquiry,,c50d59dc-f94b-458a-b1e7-7520f1ebb85e,,10/08/2023 16:14,10/08/2023 18:00,10-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
19a8bfd3-923f-4c09-8574-57f5b4220b42,Inbound,Feedback,UnProfessional Behaviour,,e7445115-bbdb-4250-8bcb-2751c6966ad6,,10/08/2023 12:36,10/08/2023 12:42,10-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
7a55131e-e7e1-40fd-a325-f26143d940c5,Inbound,Returns,Reverse Pickup Enquiry,Customer support number should be in the application,5d47c087-8378-452a-a452-48c3ce091ac4,,10/08/2023 14:36,10/08/2023 14:38,10-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
083e55d9-1750-4d05-89cb-730f919b2f91,Inbound,Returns,Wrong,,94500c54-608d-4a27-8d6a-ed05a02c182d,,10/08/2023 18:15,10/08/2023 18:16,10-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
c3d89bcb-7551-461d-949a-ae7758082fce,Inbound,Returns,Return request,good,da7427a4-d7df-437f-b90c-b194e4184308,,09/08/2023 16:27,10/08/2023 12:58,10-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ff1754e5-6c00-4d04-99a9-943a6bd22740,Inbound,Returns,Missing,Good,5702313c-026a-4aac-a5bf-31f76fa34643,,10/08/2023 20:38,10/08/2023 20:41,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
cfe7d205-04ca-4109-a847-a7d1291a83c9,Inbound,Order Related,General Enquiry,,ddb8fa20-e13f-4638-a7ac-4a07afd11757,,10/08/2023 10:25,10/08/2023 10:25,10-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
b7301840-ddbf-4ba3-8b67-40fb0215ce96,Inbound,Returns,Reverse Pickup Enquiry,,1589738d-d26c-4ec3-a896-f44bee808383,,10/08/2023 18:06,10/08/2023 21:59,10-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
5e17c0b8-85cd-43e5-93a0-1d8ca901ede2,Outcall,Product Queries,Product Specific Information,The executive was polite and gave me proper time and information regarding my order ,441aec9b-dacb-4311-8f99-0b70b8447f7d,,10/08/2023 20:18,10/08/2023 20:37,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
051e3dfd-eaac-42a8-8c99-630f4b7dd265,Inbound,Returns,Return request,Excellent,a9731606-8f07-4c3b-b7f9-35413e4e2428,,08/08/2023 15:34,10/08/2023 18:12,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
fbd28ffe-e82c-4eda-a3fa-f49d0226af8b,Inbound,Order Related,Order Verification,"No feedback, everything is customer centric.",99bc70b8-1d01-45c6-92ef-a16e91ca3ec6,,10/08/2023 11:01,10/08/2023 11:03,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
40be8adb-e7c8-47c3-82d9-8cfd7f5ed015,Inbound,Returns,Reverse Pickup Enquiry,,8e056498-c1e3-49b2-be36-65ebac8b4be3,,10/08/2023 14:35,10/08/2023 14:39,10-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
8d01989d-b4d1-47d4-adf5-f53ae4dc8e03,Inbound,Order Related,Delayed,,dcb30679-e4fb-400a-adff-6aad1c1d0bea,01/08/2023 08:36,10/08/2023 16:21,10/08/2023 16:22,10-Aug-23,BETIA,Books & General merchandise,275,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
8087e758-0494-444c-b2bd-ea2331f5f29b,Email,Others,Call back request,,6b79248f-74ab-41fb-b9bf-a1d254f26bb1,,10/08/2023 13:50,10/08/2023 13:51,10-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
0cc74aa6-e88f-46ae-8f59-447cd8d91808,Inbound,Returns,Reverse Pickup Enquiry,,2a243b16-70d2-457a-ad4a-3b78b46d2c81,,10/08/2023 08:55,10/08/2023 08:57,10-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
6bff0b36-d6a5-43cf-9543-5334197b101f,Inbound,Payments related,Payment related Queries,,f237469f-1473-4ad4-ba14-721f18efb978,,10/08/2023 18:48,10/08/2023 21:19,10-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
3fa439be-62a3-43a9-ba30-f77d8a7f5df5,Inbound,Order Related,Delayed,Good service,9a44dba6-1f4a-45cf-bb25-1cc05d3a63ad,,10/08/2023 18:47,10/08/2023 18:48,10-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
456eac11-56f2-44b1-95b4-8088681d84c5,Inbound,Returns,Reverse Pickup Enquiry,,2f764652-8bdc-4db4-ac99-cecbe98d8887,,10/08/2023 19:15,10/08/2023 19:19,10-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
061c0315-4fa7-4134-baf9-202b31d546fa,Inbound,Product Queries,Product Specific Information,,2f95c596-3435-4d15-a323-9e562e383550,,10/08/2023 19:18,10/08/2023 19:39,10-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
e52e0d85-b826-4e83-82f0-5a5f4007fec9,Inbound,Returns,Return request,,95a1c635-8923-4625-b2f0-2cfe31370f92,,10/08/2023 23:05,10/08/2023 23:24,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6391f069-2e45-4891-9de4-94676aca68f4,Outcall,Returns,Reverse Pickup Enquiry,,5282fee2-9910-445d-bb09-55363c4302a5,,10/08/2023 22:59,10/08/2023 23:05,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
d2048c0f-b154-4ea0-8050-d8a0f320cdcf,Inbound,Returns,Missing,I got missing product iteam and instead of giving me missing item they simply returned it,9a847f92-46dd-45fe-8d59-d11957713d1f,,10/08/2023 11:02,10/08/2023 11:04,10-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
31326381-7623-4af8-b8bd-53e69fec4354,Outcall,Product Queries,Product Specific Information,,5cd4580f-dc1b-458a-9fd5-3ec261cda28c,,10/08/2023 18:20,10/08/2023 18:29,10-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,4
ab8210d7-6c2d-41b8-af3e-b2ea6aebcb22,Inbound,Returns,Reverse Pickup Enquiry,Very good support ,8cc72e97-d8a2-4fb4-808b-d8c3b21ddcd9,,10/08/2023 21:32,10/08/2023 21:33,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
511eaca0-d440-4538-bd1f-d37e20f2447d,Email,Order Related,Delayed,,c069b92e-f42c-4487-8348-d520dfa14142,,10/08/2023 20:00,10/08/2023 20:01,10-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
4a08ff8b-02ba-4b8c-a1ba-d11ebd1746fe,Inbound,Order Related,Installation/demo,Worst,9af02f2a-67be-4591-be7d-79c83b1970cb,,10/08/2023 12:14,10/08/2023 14:30,10-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
ccb9a654-0a86-401f-ada5-090017914820,Inbound,Returns,Reverse Pickup Enquiry,,7af3d279-0848-48c1-ab74-fb3e0c3f19cb,,10/08/2023 15:05,10/08/2023 15:30,10-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a3cef39b-47b4-4ec1-be40-95d074283433,Inbound,Returns,Reverse Pickup Enquiry,,f0094be6-5eb3-4ed4-acc2-94590f8a33ff,,10/08/2023 11:27,10/08/2023 12:32,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6dca63d4-ba38-4d25-a51e-5c61c4a4247b,Inbound,Returns,Exchange / Replacement,,abb89828-2f22-47e1-9e8d-65994bf93b6e,,10/08/2023 13:17,10/08/2023 18:18,10-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
2506a887-e992-44b7-b4e5-0a5e82a9ba84,Inbound,Returns,Missing,Better ,4d39cbca-4c17-4e11-8ad7-6692866da171,,10/08/2023 15:56,10/08/2023 15:57,10-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
b108d3db-a2b6-43eb-8852-97286195a20b,Inbound,Cancellation,Not Needed,,48183fa2-87c0-42ae-8398-6c800e465a98,,10/08/2023 13:41,10/08/2023 13:43,10-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
e5361a38-a56a-4c2b-901a-c7d52fa65b50,Inbound,Returns,Reverse Pickup Enquiry,,cf28f42c-62d5-43d3-ae4e-cc7a80f51b48,,10/08/2023 11:46,10/08/2023 17:05,10-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
a3f4338d-30df-4f6e-9beb-91ef2039f2ea,Inbound,Order Related,Installation/demo,my ear buds not charging my email I'd ,85e81192-b762-45a0-845f-a2cbca2ff009,,10/08/2023 13:26,10/08/2023 19:09,10-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,4
e78706ab-7390-497e-92a3-52bb42e0fda2,Inbound,Returns,Return request,,d887235b-8077-420b-a777-a92b47f39a8f,,10/08/2023 19:26,10/08/2023 19:47,10-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
3eebdc71-46ca-4a34-bd64-61e3b10d2941,Inbound,Returns,Fraudulent User,,a4140589-0de6-4675-9326-9802bb3d760d,,10/08/2023 22:12,10/08/2023 22:19,10-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
2ff0bf04-a176-4bc5-b812-2c8fe7db6740,Inbound,Returns,Reverse Pickup Enquiry,,02b41fe7-f7cf-419a-bd33-acfd871645e4,,10/08/2023 14:18,10/08/2023 14:24,10-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
2189fdb6-aabd-4d3c-aa07-f525c8e58e92,Inbound,Product Queries,Product Specific Information,,7d1aa527-3588-4631-a937-25aee0d37ada,,10/08/2023 16:30,10/08/2023 16:31,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
0b732eaf-f36c-4607-98d9-f1e664543491,Outcall,Returns,Return request,really polite and got good manners ,e85a7d20-8ee8-45db-872d-3648e4250621,,10/08/2023 20:07,10/08/2023 20:08,10-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1d03ca00-2b0b-4353-924b-fbfd90a0eefc,Inbound,Returns,Reverse Pickup Enquiry,Thnks to Shopzilla customer care executive,cede0dbc-2fc2-4a14-b569-426d4eda161a,,10/08/2023 20:57,10/08/2023 20:58,10-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
0123969a-5186-4207-877e-bc7b5ffb0090,Inbound,Product Queries,Product Specific Information,,13abdfbe-9eb1-4ad3-8156-906114ba19b8,,07/08/2023 17:55,10/08/2023 10:47,10-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d34aeccb-59c1-47b1-99d1-78688cde5f08,Inbound,Returns,Return request,,3c70bb39-30f3-4050-9b75-80b1a1c7cf47,,10/08/2023 11:37,10/08/2023 11:43,10-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
99678568-a75a-4a85-99f7-1f9430d1daf8,Inbound,Returns,Return request,Thnx ,14360f44-affe-4aec-b559-437baf82fd56,,10/08/2023 12:06,10/08/2023 12:09,10-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
07926755-ea31-4be0-bbca-cc93675e26df,Outcall,Order Related,Order status enquiry,,5b40ab5c-2a02-47fb-bc37-a8b3b56465ef,,10/08/2023 18:30,10/08/2023 19:02,10-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3b441290-3fa1-464e-b528-3cb51267cf8e,Inbound,Returns,Damaged,Good ,d79d175e-0e6c-4d26-ba55-ca9a18932122,,09/08/2023 22:31,10/08/2023 09:42,10-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3912e7af-7486-44ce-b3de-e5c2c87103b3,Inbound,Returns,Return request,Thanks   for your help. You have been amazing. Cheers for day.??????,3b14e40a-c629-4708-843b-cdb5ffdee09d,,10/08/2023 13:16,10/08/2023 13:17,10-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
937e3523-2e64-4792-a8db-88f71f120d6c,Inbound,Returns,Return request,,21fb2550-2a0a-4daa-8a74-7111b903e3da,,10/08/2023 18:47,10/08/2023 18:53,10-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
b4daca44-91ee-429a-8a28-f5679ec8c98a,Inbound,Returns,Fraudulent User,Thanks for solving problem,5f27c06e-5948-4fe5-8ed7-9fae5e18892c,,10/08/2023 20:44,10/08/2023 20:47,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
fc326fdd-e470-4294-99df-9c130793c959,Inbound,Order Related,Seller Cancelled Order,,6aafac6e-fbdd-4817-9005-20e20b9b5d3e,,09/08/2023 07:51,10/08/2023 12:56,10-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
8362304a-e08a-4f83-9d8a-2e979b8561f6,Inbound,Returns,Reverse Pickup Enquiry,,bd1e1396-865b-4b92-848b-70577a30d270,,10/08/2023 11:58,10/08/2023 11:58,10-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
fa550b0b-8c30-409f-ae4b-6ae0ec53fb10,Inbound,Order Related,Installation/demo,Ok,4dc8d80f-46cd-457f-8ea1-46f7f280858d,,10/08/2023 22:02,10/08/2023 22:04,10-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
f621b263-7656-450e-a50d-f0c284a0bf85,Outcall,Cancellation,Return cancellation,Very good,61a677a9-dfa2-40eb-8281-64d270a8c233,,10/08/2023 13:09,10/08/2023 13:21,10-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
c569849d-44a6-4166-b648-53ef0f87d479,Inbound,Shopzilla Related,Signup Issues,Very good sarvice,fd12661e-6839-46c2-a57b-ea31ebe3a65d,,10/08/2023 17:08,10/08/2023 17:13,10-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
f241652c-11e7-4668-b307-9ef8f60a744e,Inbound,Order Related,Delayed,,7c3326c5-a8c9-4e5d-968e-b34c3b6fcf71,,10/08/2023 18:58,10/08/2023 19:07,10-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
6c5d5fa4-9864-4e9a-898d-ae2520d809fa,Inbound,Returns,Fraudulent User,Good job,eba4d9f4-3b77-47e7-ba9a-58d7e7db402f,,10/08/2023 08:12,10/08/2023 08:18,10-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
98c9944d-fe1d-4ea7-940e-fc90a98c46ad,Inbound,Returns,Reverse Pickup Enquiry,Ok ok,e59143f2-147f-426a-b910-d0bfc5b1a449,,10/08/2023 06:07,10/08/2023 06:09,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,3
1aaff4be-e13f-4eec-9222-1426c3dcde2c,Inbound,Order Related,Installation/demo,,1b107049-e269-4d0e-aad2-1db851640337,,10/08/2023 07:49,10/08/2023 13:35,10-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,3
16e474c5-212e-4918-bf86-d9c4685e5e35,Inbound,Returns,Reverse Pickup Enquiry,They did not ready to understand customer problem they only saying sorry sorry not anything else.totally wastage of time.,c840d299-e7f6-437f-8d3a-52aa7e6fbe0c,,10/08/2023 17:22,10/08/2023 17:33,10-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,1
d70a4df4-98fc-4c4d-bc0b-3a835a93987c,Inbound,Returns,Return request,,de11bf10-7560-433f-abfd-f48190bc496c,,10/08/2023 18:48,10/08/2023 18:49,10-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
03927032-c2f7-45d1-a803-d33c7d26d712,Inbound,Returns,Service Centres Related,,5e19897e-517e-419e-b1f8-88d97aacb1c3,,09/08/2023 19:03,10/08/2023 11:32,10-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
682292fd-96cf-4202-a6c3-b362f4629925,Inbound,Returns,Reverse Pickup Enquiry,,cdd0f63d-b6b1-410e-877a-888880ee1fdf,,10/08/2023 17:33,10/08/2023 17:38,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
bcc69b4a-fa49-4008-afc6-9cfbdba2d92b,Inbound,Cancellation,Not Needed,Third class service of Shopzilla  customer care,aef06372-7d23-47ed-bc57-8f3d225d0985,,08/08/2023 21:17,10/08/2023 19:35,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
8b5e75c0-5582-47c9-b6ee-8d4aae952753,Inbound,Returns,Exchange / Replacement,,18cb37b3-4102-4216-bceb-8fd3bb797954,,10/08/2023 09:06,10/08/2023 09:25,10-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,1
80fcc5bc-7ac9-4713-873f-c83da2de43b7,Outcall,Order Related,Order status enquiry,,55578c8c-b8f9-4168-acd3-80a40a97acc0,,10/08/2023 12:27,10/08/2023 13:04,10-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
8fb2ea04-f767-4d29-a633-b924a20291d7,Inbound,Order Related,Invoice request,,2ead196a-b7dd-4c5a-bdc0-4e6009ae5407,,10/08/2023 13:31,10/08/2023 13:42,10-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
5cdda975-ce93-4b86-a77f-d6aef74b6385,Inbound,Returns,Reverse Pickup Enquiry,Only given dispute product to the customer ,f27d214a-d7e1-42b4-8ca3-3c2e91cddc94,,10/08/2023 21:20,10/08/2023 23:49,10-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
8fc2b678-c2d2-43c9-a969-f789f698f9c9,Outcall,Cancellation,Return cancellation,Good work keep it up,97845e88-47f4-461e-96b7-a36a1b74d64f,,10/08/2023 17:42,10/08/2023 17:47,10-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
1de75112-0381-4c7c-aa18-d65377fd3927,Inbound,Returns,Reverse Pickup Enquiry,,dc0c58a3-ccf0-40ff-a5d2-b05893e6a4c4,22/07/2023 14:51,10/08/2023 16:04,10/08/2023 16:06,10-Aug-23,LUDHIANA,Books & General merchandise,1699,,Jeremy George,William Park,John Smith,31-60,Morning,5
44c1fdeb-1436-4f91-944e-6793239a08da,Inbound,Returns,Reverse Pickup Enquiry,,ede1e39a-c6a1-4876-ac39-7daec176e19f,,09/08/2023 10:19,10/08/2023 09:24,10-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ef8f4ed5-1a53-4649-b132-1efb6c5d07df,Inbound,Returns,Reverse Pickup Enquiry,,354450c5-ee46-46ab-add7-6d758067b12f,,10/08/2023 14:49,10/08/2023 14:50,10-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f2030b7f-1063-4066-bf16-913ddeb6c1a5,Inbound,Returns,Fraudulent User,,2af0eb2e-146c-4cfd-8ab6-a62a7755534c,,10/08/2023 11:10,10/08/2023 11:32,10-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
930544c3-3507-4266-9352-337d6e910caa,Inbound,Order Related,Delayed,Need to improve in delevery partner channnal worst service ,e446929d-1bf3-4b31-9424-76400179e19c,,10/08/2023 14:33,10/08/2023 14:41,10-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
7cfe2de9-ab90-4682-bd4c-4093e802fc07,Inbound,Returns,Reverse Pickup Enquiry,Thanks,bb2bae10-093f-4aea-91df-ea89fce653ed,,10/08/2023 17:38,10/08/2023 19:01,10-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
7234460d-4450-4238-84d3-61ad01f26450,Inbound,Returns,Return request,,fe24fbb7-6e54-4da3-99fb-940ef6dbb547,,10/08/2023 21:00,10/08/2023 21:02,10-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
985f7b17-01b1-47a3-8278-d59567e2e627,Inbound,Returns,Reverse Pickup Enquiry,Utter waste to buy goods in Shopzilla,0bde0e73-fe28-4146-b2bb-7c2495940dff,,10/08/2023 21:07,10/08/2023 21:57,10-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
fa4751ae-2c62-444e-86cf-16f5aa07103b,Inbound,Order Related,Order status enquiry,C O O L,dde65f5b-7e01-4898-b4be-17fa1ac50000,,10/08/2023 15:23,10/08/2023 16:00,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
944fb25d-9f33-43d8-a183-0340b893325e,Inbound,Order Related,Delayed,Worst service ,d37ae979-429b-4bda-a53e-1bfd3d8142a2,28/07/2023 00:31,10/08/2023 19:35,10/08/2023 19:39,10-Aug-23,HYDERABAD,Home,305,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
bee664b1-df18-4a0a-9ef4-b0b536e28d84,Inbound,Order Related,Delayed,,92add379-12d4-4576-9c66-23e532a512a0,07/08/2023 20:24,10/08/2023 17:03,10/08/2023 18:26,10-Aug-23,JALANDHAR,Electronics,1499,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
8b55d113-1dc2-4010-8507-70c746e78875,Inbound,Returns,Fraudulent User,,31ebd23d-a128-4b09-b8ce-a56b1f5400c1,,10/08/2023 19:41,10/08/2023 20:11,10-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
e7a542da-8635-489e-b074-ca752ea70a3b,Inbound,Returns,Reverse Pickup Enquiry,Customer care executive was very very polite and helpful.. he also addressed my issue very effectively!,9846385a-bd4f-4e7e-a6ad-c1d203cb94db,,10/08/2023 20:44,10/08/2023 20:53,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
a8658daa-75cf-40ec-bf83-8252f7e6acef,Inbound,Returns,Reverse Pickup Enquiry,,eddaaed0-a844-490a-a4dd-bae7d36b43e3,,09/08/2023 08:14,10/08/2023 15:32,10-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
771dbc5b-1339-4149-9009-4b7dc3a02b48,Inbound,Order Related,Installation/demo,,1e6e94a4-a056-4482-8cfb-80af8f4578c1,,10/08/2023 21:16,10/08/2023 23:54,10-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
9a8b6092-4303-4a7c-ad0e-f2cf28d3091f,Inbound,Returns,Return request,Nice,32616063-182f-4b8b-9134-6e9b06ee4b61,,10/08/2023 13:47,10/08/2023 13:51,10-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bd10f35a-3df5-47b9-94b1-4a69138dbe87,Inbound,Returns,Reverse Pickup Enquiry,45209,9d983aa8-32ad-48a3-a680-d69f933550ca,,10/08/2023 17:10,10/08/2023 17:12,10-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
466ed605-5292-4d6c-82c4-067740b1d90b,Email,Order Related,Delayed,,48eef4ed-8e61-430e-8de2-e48fb703ac6a,06/08/2023 23:31,10/08/2023 15:17,10/08/2023 15:31,10-Aug-23,GUWAHATI,Electronics,3998,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,4
ecc900f4-0d4f-45bf-95d2-f72e0cfb7c40,Inbound,Feedback,UnProfessional Behaviour,,4c3d928f-8a2b-4640-a8d4-f3227eaea09e,,10/08/2023 11:18,10/08/2023 11:21,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
b375dfeb-0935-48ce-85d4-dbc8ce444088,Outcall,Shopzilla Related,General Enquiry,,b1d67d02-1ca7-4518-9302-962b30a1d5dd,,09/08/2023 20:52,10/08/2023 07:30,10-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
ed3988b0-c550-49ed-abd1-26e5618674f5,Inbound,Returns,Reverse Pickup Enquiry,Good ,73314309-babc-479e-a94e-cfd7937bd8dc,,10/08/2023 07:14,10/08/2023 08:03,10-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
29105b5f-b445-490a-97ee-3a1df8739da0,Inbound,Order Related,Invoice request,,7787aee8-dbae-4532-a997-be36a3096f33,,10/08/2023 18:37,10/08/2023 18:48,10-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
96c90768-d990-42a8-ba56-5f3dac6e6af6,Inbound,Returns,Fraudulent User,,4d12e076-4bb0-4d06-9ea2-f7301e16a0aa,,10/08/2023 21:02,10/08/2023 21:04,10-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
ac1e6b51-ee72-41c6-9d6f-018bb6eb8c6d,Inbound,Returns,Reverse Pickup Enquiry,,fd947cbd-93a4-4308-b176-fc013fc5289d,,10/08/2023 21:28,10/08/2023 21:47,10-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
7703e11f-c80f-49f6-98e3-fb607c7d2bfd,Inbound,Returns,Return request,"I am happy with the help of customers representative, he was very polite, good knowledgeable of things, problem solving attitude, overall good person.  Good job ????",64ba60fe-fbe0-4952-9744-0bd35787b323,30/07/2023 11:41,10/08/2023 15:48,10/08/2023 15:53,10-Aug-23,THANE,LifeStyle,404,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
7c8f97b2-2707-4e57-8d5b-4bc78e0f4930,Inbound,Returns,Reverse Pickup Enquiry,,fbdaf63a-b243-4c80-8fbc-c5ac85c59a70,05/08/2023 15:50,07/08/2023 14:00,10/08/2023 12:42,10-Aug-23,GHAZIABAD,Books & General merchandise,194,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,3
9afc0e66-4b54-47ad-a276-e40b7ea39c49,Inbound,Refund Related,Refund Enquiry,,36c1db54-8fa0-4fe1-a2a9-23c274881e0b,,10/08/2023 12:57,10/08/2023 13:05,10-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
d567d4cf-b679-47f3-9573-f1d96563dc1c,Inbound,Cancellation,Not Needed,,9deee289-01cd-440f-bdcc-8b3013f9b27a,,10/08/2023 14:58,10/08/2023 15:02,10-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
59970ab9-fa4b-4fbd-91d6-e88e67c549b6,Inbound,Order Related,Seller Cancelled Order,,dfc16767-5ffc-4768-8341-437643ed8af8,,10/08/2023 08:14,10/08/2023 08:19,10-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
3ac0ddbb-b17b-4c7e-ac98-5b4f9596568c,Inbound,Order Related,Installation/demo,,be97942b-c3f5-4d5f-85d7-d1f44cd6c789,,10/08/2023 09:11,10/08/2023 09:13,10-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
1779f68a-ba27-4b0c-a372-90a0f7e5e0ec,Inbound,Returns,Reverse Pickup Enquiry,,b3ba62bc-2a05-4d7c-ba2a-9449288982ea,,10/08/2023 13:25,10/08/2023 13:38,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
aac04c8a-9468-40a8-b923-3722e6bbff17,Inbound,Returns,Return request,,dc911250-e488-49df-996c-9efe85b9e505,,10/08/2023 22:48,10/08/2023 22:51,10-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
69d4f6e7-2a2b-48f6-ad91-7c519b4f4eac,Inbound,Returns,Return request,It's all good.,97b801db-a055-4ea2-bee4-93eefb4b659d,,10/08/2023 12:16,10/08/2023 12:21,10-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
0f8c13ac-ba86-47a9-aab6-c1fd0e385336,Inbound,Payments related,PayLater related,,c2ddd21d-fa00-4ddc-b1cf-8d4f4e4fd0fe,,10/08/2023 08:46,10/08/2023 09:56,10-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ebb592c7-7ab4-4557-944f-645f9d2654da,Outcall,Order Related,Order status enquiry,,80010f50-4c5f-4a98-b02e-e121fabd7e54,,10/08/2023 12:51,10/08/2023 12:59,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
cffc99da-e611-428b-8142-229150919a59,Inbound,Returns,Damaged,,f90ce728-fd35-44ab-8f10-24edcfa1f00a,,10/08/2023 23:36,10/08/2023 23:38,10-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
6178f9f8-b266-4e32-b962-1a6d976d8d4f,Inbound,Refund Related,Refund Enquiry,,ba0b471b-ed17-4124-a975-15e29eda5605,,10/08/2023 12:08,10/08/2023 12:14,10-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4c7ac891-baf7-41d9-bd34-a3c4cba21cf3,Inbound,Returns,Reverse Pickup Enquiry,,f814a576-63da-40ae-bdb5-b78a8db4a597,,10/08/2023 15:31,10/08/2023 15:33,10-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
40cf892b-7882-4386-a760-435d0daad18d,Inbound,Order Related,Delayed,,f76341ff-b8bd-4eaf-9a8a-76f842e34a5c,,10/08/2023 00:21,10/08/2023 00:26,10-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
b7561d26-04b0-4067-9b89-a1495ff2cced,Inbound,Returns,Return request,,6fe2756d-0f31-41cd-9143-633a63b0afc3,,10/08/2023 13:18,10/08/2023 23:37,10-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
bb4f5c94-ed7f-4d83-9155-9f2979744ca1,Inbound,Cancellation,Not Needed,,ffc0dc4d-698f-4866-8aba-569da37920f6,,10/08/2023 15:11,10/08/2023 15:12,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
dde1ee8f-0f1c-41d9-a523-0e7d14cd5de1,Inbound,Product Queries,Product Specific Information,,4c728c4a-337c-4e08-a033-46da7a827180,,09/08/2023 20:27,10/08/2023 12:47,10-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
9dbab45f-351b-4bd0-9154-99f75e0e6c0e,Inbound,Refund Related,Refund Enquiry,,ba039ca6-4574-40c5-a5a1-f7b83a5a1c5d,,10/08/2023 00:17,10/08/2023 00:22,10-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
53a376c0-9702-4310-a745-d60182206700,Inbound,Shopzilla Related,General Enquiry,Very good ,325e3966-37b1-4a75-95cf-103177ee4d94,,10/08/2023 14:47,10/08/2023 14:51,10-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
0f38e1b9-e887-443a-a0d9-894db5875e88,Inbound,Order Related,Delayed,"Agent was faultless, but Shopzilla service has gone down a lot. Will not use this app ever again",1cbaf704-b157-4ecc-9090-51026631db79,,09/08/2023 18:48,10/08/2023 00:08,10-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,2
4acb0b74-49bf-4146-a1e0-4d508fa3c407,Inbound,Order Related,Installation/demo,,bdbc7549-f84c-400c-959e-cbb6735b3403,,10/08/2023 08:12,10/08/2023 08:15,10-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
4870e605-2c20-4075-9875-41e401c2b683,Outcall,Returns,Return request,,f3623fb1-13d1-4b76-a173-4ff22d03256e,,10/08/2023 12:25,10/08/2023 12:29,10-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
37f9fe14-f8b5-4abd-b295-afd527096b7b,Inbound,Returns,Wrong,,8915b019-3983-4fc7-be48-689796cb4850,06/08/2023 10:22,07/08/2023 13:27,10/08/2023 15:00,10-Aug-23,DHENKANAL,Electronics,519,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
b8485ca4-26f1-47a0-8657-0a1f21ec95e2,Inbound,Order Related,Installation/demo,A big thanks to Shopzilla ,b57c47b4-2818-4908-86e3-c44dfcc2b456,,09/08/2023 22:20,10/08/2023 10:23,10-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
447054cf-91c8-43e7-90e6-b0255050b858,Inbound,Order Related,Delayed,Very good ,19e0c35c-fc2c-4ed5-be98-4f1c56c24520,,10/08/2023 13:28,10/08/2023 13:38,10-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
13cc6846-649d-4f78-b7ce-2fb48285eb67,Inbound,Returns,Service Centres Related,,4602608c-d6ae-4b6d-af25-57daa545da59,,10/08/2023 20:54,10/08/2023 20:56,10-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
c714ad98-c1e1-42b8-90d6-e9f1fabab419,Inbound,Product Queries,Product Specific Information,,c38a8ddf-011f-4a35-971e-da2391f9554a,,10/08/2023 22:18,10/08/2023 22:20,10-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
fa949c1d-5778-4993-adc3-e54db86bbcbd,Inbound,Returns,Fraudulent User,Issue for 1 pkt missing but consultant raise return request I don't understand what happened ,94f6e59a-7f27-4e1c-b331-2802b261c61e,,10/08/2023 09:18,10/08/2023 09:52,10-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,2
c73573de-af94-4b11-8cb3-56347ffcb139,Inbound,Order Related,Order status enquiry,Not good service,b2adf0fa-5dd0-412c-8cc4-157b6819a8cf,,10/08/2023 18:42,10/08/2023 19:01,10-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
b19f7467-d9e4-4ab1-b69d-260e611bb7f4,Inbound,Order Related,Order status enquiry,,75c00929-b311-46f0-92d0-46ce397ec0b5,,10/08/2023 16:00,10/08/2023 16:03,10-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
f4ca9adb-e23d-4240-9bf3-f659eb1331a6,Inbound,Refund Related,COD Refund Details,,6094612c-68c7-42d5-99b9-50f885e3c684,,10/08/2023 22:17,10/08/2023 22:20,10-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
61ca27cb-4f3e-48c3-9f2b-8d60c786fdf8,Outcall,Returns,Return request,Good help i m happy jinse baat   sbhi log khus rhy,a888e595-4747-4983-8582-25abff06a3a8,30/07/2023 21:16,08/08/2023 00:30,10/08/2023 02:35,10-Aug-23,BIHAR SHARIF,Electronics,209,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
d09ed617-7293-495f-ab5b-6e5dc26f5d24,Inbound,Refund Related,Refund Related Issues,,2e2c87dd-6318-455d-848a-c8baa417ca62,,10/08/2023 21:39,10/08/2023 21:44,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
c8dee664-755e-4aad-8f64-3da63a6f2419,Email,Returns,Wrong,,f5116722-ad26-405e-a235-a3c30c441e81,,09/08/2023 20:08,10/08/2023 09:27,10-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
7608cfdc-cd01-40be-983b-07a74dfdf12e,Inbound,Returns,Return request,,a6405c7f-10f9-4d9b-8386-98b1fd909807,,09/08/2023 08:43,10/08/2023 09:16,10-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f5551988-ba25-4733-bd68-6d6d1cd54ab4,Inbound,Order Related,Order status enquiry,,8948a3c4-4fc2-4c08-a9ec-4558c0beb4b4,,10/08/2023 13:00,10/08/2023 13:06,10-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
26be8af5-886e-46e0-bfae-5d1cc626386c,Email,Refund Related,Refund Enquiry,,22672094-0e10-4d79-bf77-3e25b527439c,,10/08/2023 15:39,10/08/2023 15:40,10-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
f5bb0e6d-aee1-4a05-b6aa-b791de8c16df,Inbound,Returns,Exchange / Replacement,Choose better delivery partner ,ccd38687-0de4-4453-8ea9-a185395032ef,,10/08/2023 15:53,10/08/2023 16:23,10-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
dfb26138-9a0b-4b12-a904-75f92c765e27,Inbound,Returns,Return request,,7548c122-afa1-4d20-b5aa-24387686af84,,10/08/2023 17:26,10/08/2023 17:46,10-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
af4abe55-fe4e-46c8-af73-2f0e5457639b,Inbound,Product Queries,Product Specific Information,,e346711d-f2b5-454e-bc3d-96f3d27037d8,,10/08/2023 11:56,10/08/2023 13:45,10-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
4f892d30-3a45-44ac-8b3a-dfa22d1029fa,Inbound,Refund Related,Refund Enquiry,,6e338b0c-79b0-4fec-b8f2-5406dd8a24b8,12/07/2023 11:29,10/08/2023 10:19,10/08/2023 12:01,10-Aug-23,BARAMULLA,Books & General merchandise,996,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
3930ebef-093d-4a94-bd1f-42a3cf6841c3,Inbound,Returns,Return request,,4ca00998-18c8-4119-8ceb-8fa2ac37dd29,,10/08/2023 13:04,10/08/2023 13:06,10-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
56ca0c8a-8f68-4214-9098-f0ed3f306184,Inbound,Shopzilla Related,Signup Issues,,17507532-d6c6-46f4-9229-b0e938f543bc,,10/08/2023 15:40,10/08/2023 15:58,10-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
ad0d761f-d3fd-47d4-ad8e-3fee7cca96e8,Inbound,Feedback,UnProfessional Behaviour,,663314c5-cdbb-40cc-ade0-b19d3a8f01a5,,10/08/2023 16:09,10/08/2023 22:08,10-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5ee2da9c-3d32-4a4b-bb8e-c1a53229b76a,Inbound,Returns,Reverse Pickup Enquiry,,508e9fdb-1618-47f4-a6e8-f03fdf742ea2,,10/08/2023 16:21,10/08/2023 16:24,10-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b9a1eb1f-8894-432c-a564-ea5745d27403,Inbound,Payments related,Card/EMI,  bad costumer support ,38288b19-f16b-4663-8ef6-2cc057537b11,28/07/2023 10:05,10/08/2023 06:25,10/08/2023 15:16,10-Aug-23,GULBARGA,Mobile,33920,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
47c2384a-d8f3-48e1-93dc-c4ab32ffba55,Outcall,Returns,Return request,Customer service executive is very professional and Helpful Thank you,f31a8634-bdbc-4a45-9612-9fa7c0f5aec7,,10/08/2023 11:26,10/08/2023 11:33,10-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
c0e6ffaf-22bc-4e78-950e-a0f66f7551b0,Inbound,Order Related,Order status enquiry,,ba7aed3a-b6c6-4c28-8b50-1e6dab07ca77,,10/08/2023 11:45,10/08/2023 15:32,10-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,2
143a7baf-9e51-426a-94e6-11beca76ca26,Inbound,Order Related,Installation/demo,problem not solved ,4dcf1d24-c6aa-49ca-8d10-867504215a06,,10/08/2023 10:49,10/08/2023 11:00,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,3
08220391-f5bc-4c0e-80fd-00c80ec9684c,Outcall,Order Related,Installation/demo,Bed product,4a31c879-afc8-44ba-bede-f3e8ba4a8084,06/04/2023 15:01,06/08/2023 20:04,10/08/2023 14:39,10-Aug-23,KALAHANDI,Electronics,3499,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
1ea917ae-3295-4c66-af37-fac0f3e5cd14,Inbound,Returns,Damaged,,20a45266-c86a-4f72-9ef1-a657e3214461,,10/08/2023 10:20,10/08/2023 10:21,10-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
91d3eecc-b434-4e67-b7ec-fa82764b4725,Inbound,Returns,Return request,,d7fdfc40-30ab-426e-8050-6c1a04c22c85,,10/08/2023 17:59,10/08/2023 18:02,10-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
49b55f44-341e-49af-885e-a2841b3f76fc,Inbound,Returns,Missing,,44720fe7-a4f1-49e5-a653-76f2e09503ba,,10/08/2023 22:12,10/08/2023 22:13,10-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
662adf69-e0b5-4314-9d57-e8f814301ab8,Inbound,Cancellation,Not Needed,,3891d889-9cc1-498a-8678-70ecaab487ad,,09/08/2023 23:43,10/08/2023 00:41,10-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
2ce4069b-50ac-4fea-b887-a7832fcbb99c,Outcall,Returns,Fraudulent User,Super ,df3fe278-0560-4df8-bc5e-931672b50da9,,10/08/2023 00:42,10/08/2023 00:49,10-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
90f3aa01-2972-4a06-9b83-6c55174731fe,Inbound,Returns,Reverse Pickup Enquiry,No word,1031f72c-094e-487e-80d8-3a09a322f71c,,10/08/2023 12:42,10/08/2023 12:49,10-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
6b5a941f-2416-4fa5-af2f-3c4d0367db6c,Inbound,Returns,Fraudulent User,,0d35ad03-a7b4-420b-a2e2-e97a7ce66c47,,10/08/2023 10:47,10/08/2023 10:52,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
4b74d273-dd02-4b6d-af28-0bcbc484fe9b,Inbound,Order Related,Installation/demo,Comfortable ,60c71baf-a2a8-407a-805e-d5f0b009ed8f,,10/08/2023 08:52,10/08/2023 08:57,10-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
915bebe5-78d4-430d-a02b-2ab02579756a,Inbound,Returns,Reverse Pickup Enquiry,,77434dca-1f5c-4039-8fff-555741729708,,10/08/2023 13:55,10/08/2023 13:57,10-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
246d2ac5-64a3-44d4-b9b1-a673487181a8,Inbound,Returns,Missing,,eb306d91-870e-4ba3-8bbe-b83448f11b93,,10/08/2023 18:46,10/08/2023 18:49,10-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
63814704-f7da-4920-b55e-49e54a614fd5,Outcall,Returns,Return request,,af32254a-1f25-47ff-9b51-5aca666044cc,,10/08/2023 13:28,10/08/2023 13:31,10-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
33747fb3-c34c-40f0-90e0-5ea7ae77b799,Inbound,Returns,Reverse Pickup Enquiry,Good ??,3b3949d3-dec6-4154-907c-a2b8c2166502,,10/08/2023 17:40,10/08/2023 17:40,10-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
ca5f6452-3431-4a0a-923a-4b26898a3f99,Inbound,Order Related,Installation/demo,,940dfa80-94a8-46d3-bf6e-248a8546ee07,,10/08/2023 19:06,10/08/2023 19:11,10-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ca3daeab-d1c8-44cb-be7f-9b200d4e78ae,Inbound,Returns,Reverse Pickup Enquiry,,3945ec43-6bf1-44db-a7af-b38a9593c29e,14/07/2023 09:07,10/08/2023 17:13,10/08/2023 17:18,10-Aug-23,BARMER,LifeStyle,1609,,Desiree Newton,Emma Park,John Smith,0-30,Morning,1
37a560c6-c4c4-47c1-be50-6db6b1341362,Inbound,Order Related,Order status enquiry,,5884cb17-45a2-4992-8643-ec4379638dbd,,10/08/2023 19:20,10/08/2023 19:22,10-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c6ff4189-bbe3-43ea-aac5-d0e1206dbabe,Inbound,Cancellation,Not Needed,Shopzilla customer care is fool and donky,e338294c-93bb-4282-9ca4-b0d018259290,,08/08/2023 21:17,10/08/2023 19:36,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
f13136e8-21f0-4583-b148-526b86dd53af,Outcall,Order Related,Delayed,** off,3579ded6-1d1f-483c-aede-c8a26bb4e89f,,10/08/2023 15:32,10/08/2023 16:31,10-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
5ad8b350-97bc-49cf-9465-269dbbd2c161,Inbound,Refund Related,Refund Enquiry,,458d7143-6e6a-4c9a-8c8c-5f3fdd53a01f,,10/08/2023 21:36,10/08/2023 21:37,10-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
179d461a-7015-4681-acd8-c1b53a0ac749,Inbound,Returns,Missing,,99744969-c129-4d73-9070-667ff3b89cf7,,10/08/2023 18:54,10/08/2023 18:56,10-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
ed634f2c-e936-4c55-80d2-47fd12cfb9d2,Inbound,Returns,Reverse Pickup Enquiry,,2f57626d-233a-4761-8685-3abde1eb5fff,,10/08/2023 08:49,10/08/2023 08:51,10-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,4
c72b3a95-fb41-4f11-9c93-6080cf908c49,Inbound,Returns,Service Centres Related,,79323ff2-77c8-4be2-be5f-b78c93ebecec,,10/08/2023 08:59,10/08/2023 09:03,10-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,4
6e108ab1-2428-4407-9509-38d437afe1e9,Inbound,Order Related,Installation/demo,To good ,59436aa9-81d2-4c8f-ad49-73a81023cedd,,10/08/2023 13:19,10/08/2023 13:28,10-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
5c9211ee-a579-4596-9433-b4b62da1cccc,Inbound,Order Related,Installation/demo,,3426c6d6-b27d-4d95-999f-254eb99df9aa,,10/08/2023 19:56,10/08/2023 21:35,10-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
adf49c2d-3ed0-45d4-9cbf-51fa9167ab97,Inbound,Order Related,Delayed,,0a934972-7e7f-4e0e-9076-b992be80e0bd,03/08/2023 17:19,10/08/2023 23:21,10/08/2023 23:25,10-Aug-23,SURAT,Electronics,15999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
d54eb093-c6c3-405c-8817-4852d28ffc1c,Outcall,Order Related,Order status enquiry,Worst team,80238574-ba7c-4614-ad31-29a9143a7241,,10/08/2023 16:54,10/08/2023 17:42,10-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
8e7d925e-eb35-45a9-b038-84f6a1c54c19,Inbound,Returns,Reverse Pickup Enquiry,Pathetic customer service from Shopzilla. They can't even handle a small issue. Poor Shopzilla. This is my last deal with you guys. ,b6c44f64-35f5-4627-89e7-f86a43a27749,,10/08/2023 15:02,10/08/2023 15:06,10-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3e772ba1-73f0-4ef1-bee2-2fb2ab508003,Inbound,Order Related,Installation/demo,,9ae94410-9323-4667-9fdb-344309c7b6ad,,10/08/2023 14:45,10/08/2023 14:49,10-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f7ec98b2-02d3-4495-aa7a-518e61ee7ef9,Inbound,Product Queries,Product Specific Information,,99c9365a-0def-41fe-a5ae-beee18852499,,10/08/2023 20:49,10/08/2023 20:58,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
552aed6c-ca00-4c2c-aad5-5e75f1bd4c99,Outcall,Order Related,Delayed,,a881a38f-6f5f-469f-88bd-62ccbcb41754,,09/08/2023 17:32,10/08/2023 10:31,10-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
31c92a8b-4765-4338-b9de-c8a808516a31,Inbound,Returns,Fraudulent User,,3ed8fef8-a062-474b-b121-c8c86bb2b035,30/07/2023 14:14,10/08/2023 13:25,10/08/2023 13:27,10-Aug-23,DHATRIGRAM,Books & General merchandise,1061,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
f6bd76d6-1f88-48b9-94fa-699158f862cf,Inbound,Order Related,Priority delivery,I was already in a hurry. I want my phone necessarily on saturday. I saw the delivery date and then only i order .But now u have changed the delivery date. This is quite mot good. I'm not satisfied with this experience in Shopzilla.,7ea76d88-6e26-4da2-be0c-1620388fd91b,,10/08/2023 20:44,10/08/2023 20:45,10-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,2
2ad13e93-6468-476b-8f0b-6997d47754f0,Inbound,Returns,Reverse Pickup Enquiry,,bc05e932-443a-4238-b00c-2193f58529d6,,10/08/2023 17:19,10/08/2023 17:22,10-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
332322f8-0091-42b4-ac65-448002153970,Outcall,Returns,Reverse Pickup Enquiry,,50924fff-204a-4e19-81bd-2481f270e339,,10/08/2023 17:59,10/08/2023 18:26,10-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
99e273bb-ebf9-4623-a4af-6fc5808d4fed,Inbound,Returns,Reverse Pickup Enquiry,,901f1aae-c826-44cd-9109-aa3ccfc5cf93,,10/08/2023 18:34,10/08/2023 18:36,10-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
30df5f1b-a66d-458d-b71c-bc061fc9f47e,Inbound,Order Related,Order status enquiry,Very Good And Polite Really Too Good Speaking Like Friendly,d39f4db4-d39c-45e7-84b0-e6c6629ef181,,10/08/2023 23:39,10/08/2023 23:48,10-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
dc7554a5-4479-4342-bf29-4bf700b39c72,Inbound,Refund Related,Refund Enquiry,Good ,d3ac7ea0-3089-409b-beeb-41e7966fdb2b,,10/08/2023 18:19,10/08/2023 18:24,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
8203c53c-83c6-4536-a6c4-ec0a5f25b873,Inbound,Others,Call back request,,34422a53-8ec4-47b1-945f-25479d1dadda,,10/08/2023 15:40,10/08/2023 15:44,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
81776088-f677-499b-a598-7c119008cf4a,Outcall,Payments related,Payment related Queries,,f4754cdb-aba8-48fe-a1c4-4d9a309356a0,,10/08/2023 12:21,10/08/2023 12:25,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
6503b7d6-ffdc-4095-9ff9-5822620797f9,Inbound,Product Queries,Product Specific Information,,3838abf5-f287-490c-8f99-227a30ca1980,,10/08/2023 15:55,10/08/2023 16:20,10-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
73851b37-504d-46d9-ab1c-8a612072aecb,Inbound,Returns,Return request,,8dcba0a4-fd37-4a81-b80d-7e5eb162c3b9,,10/08/2023 17:11,10/08/2023 17:14,10-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
ab1e1f74-d7f0-476b-b366-237b1098dfa8,Inbound,Cancellation,Return cancellation,,a33c33ce-6181-4604-b399-8907d44e08b6,,10/08/2023 18:26,10/08/2023 18:33,10-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
08df376a-f938-4a2d-a220-a2e09c6e528f,Inbound,Order Related,Delayed,,f2715000-82aa-4267-838b-50eed5fb6856,,10/08/2023 19:59,10/08/2023 20:46,10-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
49384582-8f08-42ab-804b-f2775f6210cf,Inbound,Returns,Reverse Pickup Enquiry,,87726a88-29f2-4c51-a692-aba957a09076,,10/08/2023 22:31,10/08/2023 22:39,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
2324386b-f52f-4e8b-ac12-66ea1af00758,Inbound,Returns,Reverse Pickup Enquiry,,f636f9c3-d975-43fa-991b-0eef406da47e,,09/08/2023 17:39,10/08/2023 10:54,10-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,1
63485c16-2c7e-4c36-a369-4f87b5815528,Inbound,Refund Related,Refund Enquiry,,ecb01084-6b4c-4222-a9ef-f392cc033afc,,10/08/2023 20:57,10/08/2023 21:16,10-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
013852dc-97b7-4dfc-9104-68bba81fa768,Inbound,Order Related,Order status enquiry,Very good ,9e8a1155-6877-49bf-a5b3-4ec2d7a2c640,,10/08/2023 11:53,10/08/2023 11:54,10-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ba07c84d-06db-4d82-9e4f-20308faa3211,Inbound,Refund Related,Refund Enquiry,,45ca1620-d20c-4275-ad8c-feb3871d7ec6,,10/08/2023 08:51,10/08/2023 11:41,10-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
806e600f-a075-4777-888e-95f2f47a7eb8,Inbound,Product Queries,Product Specific Information,,0caf993f-2ff7-4b09-b4af-fc979640fb44,,10/08/2023 09:31,10/08/2023 09:34,10-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
84f68d74-57ae-4a24-b53e-36909e1510e1,Inbound,Returns,Fraudulent User,,ad09fa22-4e27-4f04-a591-4f8dd68d44c0,,10/08/2023 20:01,10/08/2023 20:07,10-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
a05ff65f-8ef8-46ea-a771-4118cbdb30a9,Outcall,Returns,Return request,,5c13d71b-5869-41ba-940b-f888d4e722b6,03/08/2023 14:45,10/08/2023 19:03,10/08/2023 19:05,10-Aug-23,DIBRUGARH,LifeStyle,671,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
9f194ab3-b9e1-4558-aff2-251be46f1c13,Inbound,Returns,Damaged,,f0fcbdb7-b6b4-4a88-9151-4ccbc7fd1682,,09/08/2023 20:57,10/08/2023 03:32,10-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e154ffa9-92bc-4328-9120-86460e065a15,Outcall,Returns,Return request,,36dc61af-edb1-45e4-b59a-ee7d9c06dcfc,,10/08/2023 21:23,10/08/2023 21:28,10-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
f1a8daea-9359-4e11-8caa-8f041f0c4b25,Inbound,Returns,Wrong,,c229c5a6-5447-4b50-a60f-c8caf408f97e,,10/08/2023 22:33,10/08/2023 22:38,10-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
81de6d64-8e66-49ca-8c67-b005648da241,Inbound,Others,Call disconnected,,76a5d6d4-f338-4cb0-9cd4-cbed7b76b3ec,30/07/2023 22:14,07/08/2023 23:54,10/08/2023 19:20,10-Aug-23,BASTI,LifeStyle,1299,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,1
bb4910ff-6634-4cbb-899e-2e03a4bd6601,Inbound,Returns,Missing,???? ????? ????? ?????? ???  ???? ???? ??????? ,43a020b4-f68f-43e4-85d9-0b90a6c1b55a,,10/08/2023 10:17,10/08/2023 10:24,10-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
0da0b2f0-c5a6-42cd-b616-9592d419ab8f,Inbound,Order Related,Delayed,,15d938f2-0fce-4ef6-8070-874aec1c9149,,10/08/2023 10:34,10/08/2023 10:39,10-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
39c0a019-fd25-4308-82d5-44bd03a4fcaa,Inbound,Returns,Return request,Very good,976b85e1-8db0-4cfd-93db-57f7b4ee827b,,10/08/2023 22:41,10/08/2023 23:46,10-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
27000675-d1dc-4b6b-b69c-fcd25072a461,Inbound,Order Related,Installation/demo,,e042c7a6-1d80-47a0-aba5-f5fccaa8c857,02/08/2023 12:21,10/08/2023 19:48,10/08/2023 19:51,10-Aug-23,AHMEDABAD,Home Appliences,16999,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
6cf96f53-28f4-4bac-9c97-691c361587c3,Inbound,Returns,Return request,,70881088-221f-4c24-a4a2-dd72331b8b0f,02/08/2023 12:21,10/08/2023 13:32,10/08/2023 13:44,10-Aug-23,PUNE,Electronics,3499,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
090330a0-0d71-4709-8501-45968d897f62,Inbound,Returns,Missing,,90fb0b73-e634-4698-bd3a-a11f3e0f6731,,10/08/2023 07:18,10/08/2023 07:20,10-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
2e91c2d6-c320-43d5-807a-d8ab932de70f,Inbound,Order Related,Order status enquiry,,4fe36529-d4a7-4c93-a84c-2f3db56b34ee,,10/08/2023 17:22,10/08/2023 17:37,10-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
6a8612d9-eaea-4d68-b55c-40ef748abe36,Inbound,Returns,Fraudulent User,,08410628-9175-43f9-9a9b-031d5c5ca492,,09/08/2023 23:17,10/08/2023 00:26,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
077fc968-265e-4b82-85ef-61ac23c7be76,Inbound,Returns,Reverse Pickup Enquiry,,c9f11a7c-74ef-4439-b9b0-ef31f5ba95e0,,10/08/2023 11:16,10/08/2023 11:24,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
0883f9d1-2a1f-4887-aadb-8f86a8d28141,Inbound,Feedback,UnProfessional Behaviour,The delivery boy must not be rude to the customer as he is also being paid by Shopzilla. And it's our order we will decide whether to cancel or not. Delivery agent must be reach at our own mentioned address.,e17acc05-bf83-4ecf-bd12-98a088bdcb5e,,10/08/2023 16:23,10/08/2023 16:28,10-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
8dbdcc04-9a2b-496b-bb4e-9ff720461160,Inbound,Order Related,Order status enquiry,,ab00e6d8-129b-4a8f-8fd7-68430edcc476,,10/08/2023 17:01,10/08/2023 17:02,10-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
15a9cc5b-6a9e-4f68-8239-653bce2860f9,Inbound,Order Related,Order status enquiry,,7883d09d-6332-4f36-acea-52dc34e3ed29,,10/08/2023 18:30,10/08/2023 18:32,10-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
dfcf3f58-9807-4bb5-beb6-aeff5c056829,Inbound,Returns,Wrong,,4f17c6c4-97f0-4fc5-a309-7dc4f0ea2e96,,10/08/2023 23:39,10/08/2023 23:41,10-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
552af8a8-d619-4ef5-aab5-93337ef6531a,Inbound,Order Related,Order status enquiry,Right??????,83459dfa-d91e-412c-9410-96c586df0f1e,,10/08/2023 11:53,10/08/2023 12:10,10-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
de272d95-6cb9-4390-811c-6ce5e4da6143,Inbound,Returns,Fraudulent User,,3d38b683-8e59-450c-ba9b-d05ecd227fde,,10/08/2023 09:17,10/08/2023 11:29,10-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
39f6162d-1346-46eb-bc2f-b89d4074b2f5,Inbound,Returns,Return request,ok,3ff76f79-6ba2-4da0-a52a-94497d278aec,,10/08/2023 12:07,10/08/2023 13:12,10-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
7a54de62-a658-4cb1-ba97-7d8dfa0066a1,Inbound,Product Queries,Product Specific Information,,110ed7e4-fff4-47e9-a4c0-18dd33d0195a,,10/08/2023 18:22,10/08/2023 22:34,10-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
97b26425-e055-45cd-9928-c99a0eadd692,Inbound,Refund Related,Refund Related Issues,,e231ea74-9f23-4fb3-8c14-4b7750e84d52,,10/08/2023 21:43,10/08/2023 21:45,10-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
23a82a1f-8e32-4768-b7eb-9151446011c8,Inbound,Order Related,Installation/demo,,cd5f1bd8-df27-4701-9aff-0369442d644d,,10/08/2023 20:44,10/08/2023 20:48,10-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
5c5e87dc-8a8a-40a4-908d-6723256113b6,Inbound,Order Related,Order status enquiry,,850805b2-4663-416c-bea7-2f3b44fc6cf0,,10/08/2023 10:39,10/08/2023 10:52,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
48962986-8dd9-4ae3-97d8-3b07d64d32b7,Inbound,Returns,Reverse Pickup Enquiry,Good ,e94d8b0a-ca45-4055-b250-c545fede7280,,10/08/2023 08:37,10/08/2023 08:40,10-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
ddfa31e4-5b0a-43c2-b7d8-21f65d441b9e,Inbound,Returns,Technician Visit,,8d378f8d-68f8-45a4-9ca4-3a4b40646727,,10/08/2023 09:49,10/08/2023 09:50,10-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
b465e734-8b09-48fd-9c5f-281b88b6e495,Inbound,Returns,Return request,,d01b1262-350d-4932-8356-b3d1abe73c98,,10/08/2023 13:16,10/08/2023 13:21,10-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
c751f4bd-c29a-4cb1-af27-26985fcae02f,Inbound,Returns,Return request,Good ,ce6dcb78-be17-4697-84cb-2d09713fc0d5,27/07/2023 20:56,10/08/2023 21:02,10/08/2023 22:01,10-Aug-23,BARAUNI,Electronics,999,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
e75cb1d1-4343-4d11-9c0f-5e764f17334e,Inbound,Product Queries,Product Specific Information,"Very poor ownership shown by Anshul and Himani , they were just like , sir we have provided you the time till today just wait as duck and that's all she said.Very unprofessional behaviour from ansul as he don't have manners to greet people, ",67202bb6-9735-4014-9eba-ff8a6b22f3f3,,10/08/2023 14:37,10/08/2023 14:45,10-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
c9dd3307-e69e-40cc-a575-b44d37bdf2e4,Inbound,Returns,Reverse Pickup Enquiry,,627e9b4b-a73f-49ba-9833-28e9e8922a47,,10/08/2023 14:48,10/08/2023 18:27,10-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
ed455582-0d8d-4ef7-b23c-fa117b55c229,Inbound,Order Related,Delayed,,cd74294c-b053-4236-8a7a-c57720ec6f17,,10/08/2023 17:47,10/08/2023 17:49,10-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
33856597-d375-42e8-832c-2a698293ec90,Inbound,Returns,Reverse Pickup Enquiry,,dcd148f4-020f-4a2f-82db-fc55cb7b25ad,,10/08/2023 20:50,10/08/2023 20:55,10-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
eadbfb4c-3e43-4cfc-a2a9-c780a9bfb3d7,Inbound,Returns,Return request,Customer care reaching is very tuff please make easy.very very difficult.,c48ed5ad-63e1-4b95-acf2-b109054cb559,,10/08/2023 23:19,10/08/2023 23:21,10-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
940d3885-346d-4e3c-9bfb-f4945a962a34,Outcall,Returns,Return request,"I have multiple issues with the product  "" ordered on 02-08-2023 and delivered to me on 07-08-2023 as follows:- 1) the product is not as shown in the photos on Shopzilla app Page2) the product is shorter than the dimensions mentioned on the app Page.3) the quality of the product is very poor and the thread count is very low the bedsheet is thin and like a net.When I called the customer service on Shopzilla on 09-08-2023 and mentioned the above problems and requested for a return and refund,the executive was not at all able to solve my issue. I faced the following problems during my call with the executive:-1) she was not able to communicate effectively either in Hindi or in English, nor did she understand my issue.2) instead of raising a return and refund request, she raised a replacement request by default WITHOUT MY CONSENT, and when I asked her why she did so, she said that I will have to cancel the replacement on my own and then again call the customer care for placing return request.3) more than one hour of my precious time was wasted during this single call, and I did not receive any assistance. I was unnecessarily harassed and my issue was not resolved.4) because of this I am left with this totally unacceptable product, and cannot raise a return request.Such unprofessional and unethical behaviour on the part of a reputed website like Shopzilla is not at all acceptable. I am very disappointed and exhausted with trying to get a return and refund, when it is clearly promised on the product page on Shopzilla for this particular item, and when I am within the return period.I am sorry to state that I will not consider Shopzilla for any further buying in future, and will resort to buying from other reliable websites like SuperBuy or Reliance.Thank you for such a bad experience on Shopzilla.Regards,Extremely disappointed Long time Shopzilla Plus Customer.",74119cb0-4efb-4f97-99ee-fec93e3f7a73,,09/08/2023 23:59,10/08/2023 20:20,10-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
65b4a39c-f900-4d36-bfa8-293d44670175,Inbound,Returns,Return request,,ce408b88-72f5-48dc-9f15-957af134e84b,,10/08/2023 00:47,10/08/2023 20:48,10-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
162efa24-c5f0-49db-a460-21e73043de0d,Inbound,Returns,Fraudulent User,,3df17386-4dae-4b4b-822d-fa650638ddc0,,10/08/2023 08:08,10/08/2023 08:11,10-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
690f80ed-4c4b-4900-b561-fd4381cd5c05,Inbound,Returns,Return request,NO SUGGESTIONS,486c1d1b-840e-41e9-82c9-97ba5096cf13,,10/08/2023 12:09,10/08/2023 12:11,10-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
93516f16-498d-445a-b21e-a603d9b00386,Email,Refund Related,Refund Enquiry,,e4311d76-d5c0-48ce-aae6-a740b6ca0c60,,10/08/2023 18:21,10/08/2023 18:37,10-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
0ce08b10-4264-4a3e-93f1-20aac1577845,Inbound,Order Related,Order status enquiry,,00a985de-05ce-454b-a915-0f15d22e5497,,10/08/2023 16:17,10/08/2023 20:28,10-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
6c95331f-dd58-4670-b75f-756c645479e6,Inbound,Returns,Reverse Pickup Enquiry,,7c6f3518-f4b3-4a66-ba46-d716fbdad77b,,10/08/2023 11:59,10/08/2023 12:00,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
2b82613b-d5b3-4fc1-bcfd-ece82573776b,Inbound,Order Related,Installation/demo,,38de4855-8e71-4a26-b77b-5eed4efd4551,,10/08/2023 20:49,10/08/2023 20:59,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
76c4e940-4e3e-4527-bbda-2506f8d14138,Inbound,Order Related,Delayed,,94574866-431a-43b5-9331-58a4e03ef89b,25/07/2023 19:29,10/08/2023 22:55,10/08/2023 23:01,10-Aug-23,SITAPUR,Books & General merchandise,890,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
811dbefd-ea96-417e-94bf-b18a4edc7380,Email,Refund Related,Refund Enquiry,,0b486a1b-bc2d-4eea-aec2-db211b2a693b,,10/08/2023 10:20,10/08/2023 10:27,10-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
e4890a28-4f9f-4702-b6b2-a822a85159d2,Inbound,Returns,Reverse Pickup Enquiry,,b4aaa072-9d24-4aa6-acfa-86e87a2fdea7,,10/08/2023 09:52,10/08/2023 12:24,10-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
b6e5c711-8296-4a20-ab7f-c5d6a987ed4f,Inbound,Order Related,Delayed,,d77ec9e5-6449-4b87-87d6-4eacb6beedac,,10/08/2023 16:48,10/08/2023 17:13,10-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
83cb6f70-9807-4810-8401-9d618bba8f4d,Inbound,Order Related,Delayed,Please solve the problem sir I have trsuted on Shopzilla,116c2f1e-c3fa-415a-ac6b-bd3c5fff66a2,,10/08/2023 21:22,10/08/2023 21:24,10-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
a1e2e28d-ec5c-43d9-b54b-87c694108864,Inbound,Returns,Reverse Pickup Enquiry,,bc025c2f-c48d-4848-93a2-a7e458f04e8a,,10/08/2023 21:20,10/08/2023 21:24,10-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
0f5dfb10-1b76-4da8-a596-f3d98435e84d,Inbound,Returns,Return request,,033520f9-d583-4106-baf7-32ddf8beb191,,09/08/2023 21:17,10/08/2023 09:19,10-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
f9c8db5a-5b2d-45d9-a2eb-403d4433a187,Inbound,Order Related,Installation/demo,Please solve the issue as soon as possible. ,0448b656-07cb-4b85-97df-62f14330abb2,,10/08/2023 09:52,10/08/2023 10:34,10-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,1
95de795f-24b8-47c8-9d06-9c5ed3c15671,Inbound,Order Related,Order status enquiry,Shopzilla service is very bad ,0db5d3fb-6ceb-45e7-85a0-a0e9a800740f,,10/08/2023 12:56,10/08/2023 20:25,10-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
4fed78f9-eb74-4b2d-8150-3b5cf1e73189,Inbound,Returns,Wrong,,0c44f46c-8510-4071-b41d-b0b1eb525bc8,,10/08/2023 21:17,10/08/2023 21:18,10-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
b9bb1fdf-5a16-4377-86f0-ce89db00069c,Inbound,Returns,Damaged,Good ,a8122614-8484-4162-8e34-5ba4a4c1cb1b,,10/08/2023 11:16,10/08/2023 11:17,10-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
1bbbbbea-de6b-4c0c-87f9-7f220697fe65,Inbound,Feedback,UnProfessional Behaviour,Ok,5c70a703-3166-4623-ab1c-d4c98a1b5e88,,10/08/2023 21:08,10/08/2023 22:03,10-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
b55d3e93-301f-4f26-87bd-f3f495c47a06,Inbound,Order Related,Delayed,,c534f066-d9b7-4426-9d9e-bee477c65924,,10/08/2023 09:17,10/08/2023 16:17,10-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
27539c41-cfb4-4652-9992-78a3ed8d33da,Inbound,Returns,Reverse Pickup Enquiry,,96096249-a6d6-4304-930d-e787d6367c56,,10/08/2023 19:34,10/08/2023 19:34,10-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
7cb571a2-4537-43e2-a581-e35cbff9968d,Inbound,Returns,Return request,Good,16a07aae-7cfa-46b6-94a7-a2f1d0715d74,,09/08/2023 23:59,10/08/2023 00:00,10-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,3
a1b694d5-f401-4609-8e29-3ddc3862c6d4,Inbound,Returns,Reverse Pickup Enquiry,,2236936d-41e2-4048-b763-43391822552a,,10/08/2023 13:52,10/08/2023 13:57,10-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
6e9924d9-5349-498b-8ec8-9367b0999c43,Inbound,Returns,Wrong,,19eb07c5-3395-4f1f-bb7e-97bede9047c6,23/06/2023 18:39,10/08/2023 11:30,10/08/2023 11:34,10-Aug-23,BERHAMPUR,Electronics,10800,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
27afdcee-b422-4fbf-ad0c-edfb1197b020,Inbound,Order Related,Delayed,,bb1bd232-47ef-439a-93d5-880a9a04af7b,,10/08/2023 00:30,10/08/2023 00:37,10-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
cafee869-04d4-4cdb-9da5-5cf91997e0f6,Inbound,Returns,Missing,,cb98d889-432b-4d24-9a5b-e015bbc61feb,,10/08/2023 07:34,10/08/2023 07:50,10-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
c5f720d0-3bd6-4aa3-a6f4-46b799bc484e,Inbound,Order Related,Installation/demo,,a89742ab-d235-43b7-8e0f-38e55930efdd,,10/08/2023 13:13,10/08/2023 13:20,10-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
20d079a1-2c5f-4cd9-9896-08914e884ef8,Inbound,Refund Related,Refund Enquiry,Thanks madam,c93f97bd-7934-48f1-9fa8-6713b791bfea,,10/08/2023 17:15,10/08/2023 17:22,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
3353ac21-af03-408c-bffe-ba0238d2975f,Inbound,Order Related,Order status enquiry,,db1790ab-5b94-44db-acaf-4310a0cde277,,10/08/2023 21:19,10/08/2023 21:20,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
68d57b5d-6dfb-4297-a595-611a508f73b8,Inbound,Product Queries,Product Specific Information,,45267342-e835-4025-a648-fdd18041f5b3,,10/08/2023 09:37,10/08/2023 10:11,10-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
917ad311-d600-469b-81ba-d6bfa7e62c6d,Inbound,Payments related,Payment related Queries,,84391a7a-5d64-413a-95b5-99039970899e,,10/08/2023 21:15,10/08/2023 21:18,10-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
a9f68c03-28de-4786-b2e0-1c542cb679fb,Outcall,Returns,Reverse Pickup Enquiry,,4d0037ca-2d11-410f-a7f3-d8583bd001f2,,10/08/2023 21:38,10/08/2023 21:44,10-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
2e13ec43-cc51-48ef-9a22-569ad99f9ed8,Outcall,Product Queries,Product Specific Information,my issue is no solved ,786da6ff-d717-4efd-b2c5-7fd7c93d3a83,,09/08/2023 23:28,10/08/2023 19:38,10-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,2
db85a638-e66c-49ba-aa4c-2552ac56dcfa,Inbound,Cancellation,Not Needed,,78450720-84cf-4227-a696-f56f1791e2d5,,10/08/2023 06:18,10/08/2023 07:03,10-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
6fcbddc6-3c68-4b65-9502-3c20a653cf61,Inbound,Order Related,Order status enquiry,,f7ffd44a-1a3d-43ce-b43e-0a878c9d0e66,,10/08/2023 11:00,10/08/2023 11:02,10-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
5c1260f0-d4be-4514-bffc-dab9ed64578c,Inbound,Returns,Return request,,aa8b24cd-4514-4bdf-813e-2c446321c538,,10/08/2023 10:11,10/08/2023 10:17,10-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
c2d93db9-ee5b-4197-b588-224e74570b30,Inbound,Order Related,Delayed,,cf6a780f-893c-441e-84bc-7c09e4f480a5,,10/08/2023 21:15,10/08/2023 21:17,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
64b707fe-51d3-43fc-b239-ad0144cb30a8,Inbound,Returns,Wrong,Thanks ,48af58e3-1362-4117-8f42-b8f22cd9a310,30/07/2023 09:42,10/08/2023 19:51,10/08/2023 20:07,10-Aug-23,BIHAR SHARIF,Electronics,1195,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
2026deee-8006-480b-a77d-d09f68aa4c0c,Inbound,Returns,Reverse Pickup Enquiry,,5eb8c9ee-a75d-4d41-8d5e-a54f9914e548,,10/08/2023 06:30,10/08/2023 21:25,10-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
a051f23e-cf39-4bf4-bcf8-1108ced959fc,Inbound,Refund Related,Refund Related Issues,,73e923a4-deff-422d-975e-eb2216df83d9,,10/08/2023 12:14,10/08/2023 12:16,10-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
1ea9be6b-2363-4c2e-bb9b-cfb4d58eea5c,Inbound,Returns,Return request,,f22f8c27-8151-4e8e-add2-8b93d5a0b9c1,,10/08/2023 13:10,10/08/2023 17:56,10-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
647411c2-3549-4efc-8f14-d8b6cc04dbde,Inbound,Order Related,Order Verification,,c12d24c4-ec9d-427f-aac1-ec6fc682ac4b,,10/08/2023 06:20,10/08/2023 06:56,10-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
42bada7f-0fff-4385-ad9e-85c0bd50071f,Inbound,Shopzilla Related,General Enquiry,,11055a31-0de5-4227-a454-a9dbf3ec1f99,,10/08/2023 14:22,10/08/2023 14:23,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
d61d5da2-d740-4b6b-9a77-b344de06565c,Inbound,Returns,Reverse Pickup Enquiry,Thanks for customer care...??,54f8576e-5327-4e9a-aff1-f9e02d98e8dc,,10/08/2023 20:47,10/08/2023 20:50,10-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
b79027b8-7f0e-4f7f-b38c-da3a03466ab9,Inbound,Order Related,Delayed,,01a7691c-2a96-4473-b523-cc203d3125fc,,10/08/2023 15:48,10/08/2023 15:51,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5d624a90-e3e1-4ed6-9575-6bb709a596ce,Inbound,Returns,Reverse Pickup Enquiry,,3f397e49-c693-449e-ae62-b357bd844844,,10/08/2023 07:06,10/08/2023 07:46,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
bf4cbc94-3a85-4d0a-90fc-15fab6ccf4f4,Inbound,Product Queries,Product Specific Information,thanks for support and i want 7 number of my product,78d33fce-515e-4e7c-b097-84f7b210ed82,,10/08/2023 09:12,10/08/2023 09:26,10-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
0949934f-9b47-4668-8755-53e61fe639eb,Email,Order Related,Unable to track,,5a124169-71d5-44aa-a7d1-1dd35b844df9,,09/08/2023 20:40,10/08/2023 21:08,10-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
6cd5c857-734f-4127-b1ea-d01a93afe240,Inbound,Returns,Reverse Pickup Enquiry,,150b12a9-804d-4f0d-922e-efe15ba8257a,,10/08/2023 10:21,10/08/2023 10:24,10-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
18f0424b-eba4-48d1-9c29-df1a56862dba,Inbound,Returns,Return request,Direct call to customers support old is gold,503301b2-372e-4775-b513-dc9f1328c960,,10/08/2023 18:59,10/08/2023 19:12,10-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
00449bc3-8d10-46ad-aae2-3e9c1ce2c4e5,Inbound,Order Related,Delayed,,90c047b7-8d1d-41cc-ad54-30222e76e94a,20/07/2023 18:36,09/08/2023 00:24,10/08/2023 01:12,10-Aug-23,ALLAHABAD,Furniture,9742,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
9769d2a9-d196-452a-820c-566f26fc5017,Inbound,Returns,Service Centres Related,,5be68864-84d4-4d27-a71d-c94d46111954,,09/08/2023 08:16,10/08/2023 07:59,10-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
8b30bc7c-2caf-44a6-a44c-e996608a9969,Inbound,Returns,Reverse Pickup Enquiry,,96d534ed-2d36-445d-b368-4494241d4c60,,10/08/2023 21:22,10/08/2023 21:23,10-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
9853113f-f506-400e-a916-3e1e83730397,Email,Returns,Exchange / Replacement,,100e4e4a-40f0-457f-8736-b746bf5bd29a,03/08/2023 12:17,10/08/2023 17:55,10/08/2023 17:58,10-Aug-23,JAJPUR,Electronics,52990,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
40e5e909-807e-4471-91d0-d47c37e64097,Inbound,Returns,Return request,,19c70dfa-fd37-466f-a96a-77b2ac18d729,03/08/2023 16:44,10/08/2023 13:19,10/08/2023 13:20,10-Aug-23,AHMEDABAD,Electronics,1999,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
394cf7aa-8158-4f45-b020-4819aed33b28,Inbound,Returns,Missing,,18188dc2-9dc2-4204-9fad-14cda61cc2dc,,10/08/2023 11:49,10/08/2023 11:54,10-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
be37d961-f074-4d34-8d1f-c956844e13ed,Inbound,Payments related,Payment related Queries,,c1afa2e0-2cdf-4cfd-ada4-12d2a6144c56,,10/08/2023 14:23,10/08/2023 14:24,10-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
576c4f3d-e3a4-407f-9164-8f72c1511258,Inbound,Returns,Reverse Pickup Enquiry,Tq,648bb20f-2ab1-47ff-8f1d-e9137f360f6a,17/07/2023 11:15,10/08/2023 13:30,10/08/2023 13:31,10-Aug-23,FATEHPUR,LifeStyle,629,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
888613e9-2d95-41e7-bdb4-8c3e9c4a3356,Inbound,Cancellation,Not Needed,,8250e93f-0fc6-4f04-aa16-a5d2732212da,,09/08/2023 09:57,10/08/2023 07:34,10-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
57c8934c-059d-47c1-9ab1-4c690cca9af4,Inbound,Returns,Reverse Pickup Enquiry,,bea7ab60-fa56-42c5-981b-10b0ba73940a,,10/08/2023 15:13,10/08/2023 15:17,10-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
759dcfb0-0aba-424f-a70e-f532e3bad9b6,Outcall,Returns,Reverse Pickup Enquiry,,7d80fa97-57ab-43a8-a39f-3b74056221c1,,10/08/2023 00:36,10/08/2023 00:44,10-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
153e8c2a-c513-4726-b402-5a8382bcb210,Outcall,Order Related,Customer Requested Modifications,,907c65b6-763e-48d4-b261-39d8201484ab,,10/08/2023 14:36,10/08/2023 15:40,10-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
c9cb5109-582f-45d8-a7fa-55cf5ce6a57d,Inbound,Returns,Return request,,815784a9-a379-4fd4-8ce4-99fa8ee9c3a0,,10/08/2023 22:51,10/08/2023 22:53,10-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4dcc9e12-9d4a-4698-a8ec-2d7246d90d93,Inbound,Returns,Reverse Pickup Enquiry,Very good ,4c763509-49b8-4554-a35d-5a384b0756f7,,10/08/2023 23:45,10/08/2023 23:46,10-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
66f89cad-2927-4e24-bac3-397fdcce7e66,Outcall,Returns,Service Centres Related,Warranty issue pe dhyan dena ,9a395a35-8b96-4e65-91e8-67eb0cca40e2,,10/08/2023 18:17,10/08/2023 18:19,10-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
465fc7a1-121b-44db-a120-32c678d19997,Inbound,Returns,Return request,This woman is very very very very very very very very nice woman and she is very cute saound. Thanks felip  ??,905d400d-94cb-4b1f-9097-49dc1b31ba6f,,10/08/2023 19:18,10/08/2023 19:23,10-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
2bab82bf-a843-4688-8948-88bdcd117da0,Inbound,Refund Related,Refund Enquiry,Thanks ,c8a45408-6773-4d78-9244-9cc7e495a171,,10/08/2023 11:29,10/08/2023 11:30,10-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
50155a53-6ccf-4ba9-945b-ba1e6323328f,Inbound,Refund Related,Refund Related Issues,,4a4c457a-d181-4b5a-a0c5-56b125a5c187,,10/08/2023 16:14,10/08/2023 16:17,10-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,4
123ee0d0-364b-4f04-a6e1-2587f34500d7,Inbound,Returns,Return request,,7a214eac-3d3f-45f3-af5c-a8660898d9d1,04/08/2023 13:46,10/08/2023 14:54,10/08/2023 15:11,10-Aug-23,BANGALORE,Electronics,1199,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
bed09669-cdc1-4e87-b27f-9afa4449b41c,Inbound,Order Related,General Enquiry,,f2628a68-15be-4e92-95e5-c5d7f22cb59b,03/08/2023 19:31,10/08/2023 11:57,10/08/2023 11:58,10-Aug-23,GWALIOR,Electronics,1,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
cfa79e54-b065-4687-b303-00cafc932352,Inbound,Returns,Missing,,03f2e909-079a-4670-95d3-886b48dcddc6,,10/08/2023 00:02,10/08/2023 09:38,10-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
24b51f53-4a75-4339-be74-b136db6f06ae,Inbound,Order Related,Order status enquiry,,6b3d279d-d0d0-4603-b43d-48dc57c8c452,,10/08/2023 17:01,10/08/2023 18:02,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
1f35aaa6-9e83-428a-a09a-c6610ea3d438,Inbound,Order Related,Delayed,,449c2ba1-86a4-4dd8-be74-27f45f07fb3c,29/06/2023 13:03,10/08/2023 19:13,10/08/2023 19:20,10-Aug-23,GAYA,Furniture,28790,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
35c47cbd-691d-4d50-930e-7c06728a2056,Inbound,Returns,Reverse Pickup Enquiry,,9373cbb1-50ed-4a59-b861-9c46966697a8,,10/08/2023 09:44,10/08/2023 09:46,10-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
3bb893f4-2e6b-44ff-a61e-b36879845094,Inbound,Returns,Fraudulent User,Simple ,4df4acba-84cd-4e9e-ad6f-027db4c6b32b,,10/08/2023 12:10,10/08/2023 12:12,10-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
af57615c-e076-4ea8-9d3f-2d059cc1ef7a,Inbound,Returns,Reverse Pickup Enquiry,,69959732-4529-4343-9fff-0b113ae371c6,,10/08/2023 12:52,10/08/2023 12:55,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
baf795d3-bfc2-472c-8ccc-80fb0f2c7581,Inbound,Feedback,UnProfessional Behaviour,,ae2078b9-cf7e-45ef-a0a2-f97a699c38ed,,10/08/2023 16:44,10/08/2023 17:22,10-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
08dd1bde-0102-4ac2-a26e-fcc081731bc8,Inbound,Cancellation,Not Needed,,3240d48e-e229-4ed1-8975-f1f375a10bba,29/07/2023 08:39,09/08/2023 04:36,10/08/2023 23:38,10-Aug-23,BAHADURGARH,Home,6129,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
fb6efd4a-c792-484f-ba33-123a3578f868,Inbound,Returns,Reverse Pickup Enquiry,,e73fcb6b-afc6-4719-955b-e0ad571eba7e,,10/08/2023 00:10,10/08/2023 00:12,10-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
eb3239b3-924d-41fc-9c33-b3536d32c013,Inbound,Returns,Missing,,ba1b9d07-34a8-4285-8fa8-0bb2b202a41b,,10/08/2023 14:56,10/08/2023 14:58,10-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
93ba3471-15ea-411c-9625-124c7fb6e7ac,Inbound,Order Related,Delayed,,1c1743e8-dd09-4f39-9e6a-56176a2120bd,,10/08/2023 15:19,10/08/2023 15:22,10-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
6c3bf732-95e4-4413-a2dc-91fefbab399d,Outcall,Order Related,Order status enquiry,,25e943ca-c911-4517-be55-c58d915b3c4d,,10/08/2023 14:17,10/08/2023 14:32,10-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
dc24962a-161d-49a3-bbcc-64f61cee4272,Inbound,Returns,Missing,,1bca9460-8df2-4fd0-85fc-110a79a47b65,,10/08/2023 17:36,10/08/2023 17:40,10-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,3
c83ce821-028b-4471-9f30-6b4b3ef34839,Inbound,Returns,Reverse Pickup Enquiry,"This is regarding nasher miles suitcase, I raised a request for return due to quality of the product but till 10th August my return request is not completed, I am disappoint with this kind of serivce and I didn't expect this from Shopzilla,As a very old customer of Shopzilla I dont expect this kind of things Shopzilla will do to with their customer. ",1bcda6d6-ba99-45af-9070-9c5dfde78bc5,19/07/2023 17:38,10/08/2023 18:48,10/08/2023 18:52,10-Aug-23,PUNE,LifeStyle,4219,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
4fc2ea25-e2d9-4648-8a16-a748d3217da8,Inbound,Refund Related,Refund Enquiry,Good communication ,715f8c27-d9f4-49c7-8044-9b11ce16f7dd,,10/08/2023 19:11,10/08/2023 19:12,10-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
2146199d-2af1-4812-be74-dd84f09b930d,Inbound,Returns,Reverse Pickup Enquiry,Very nice comfortable ?? ,6ee68be1-7656-4b3b-8b88-db46f1cab139,,10/08/2023 15:01,10/08/2023 15:05,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c64e315c-8844-4c2e-88a5-3cb8427a8439,Inbound,Order Related,Installation/demo,,05666097-a58c-4d3a-822a-125fbcbf6145,,10/08/2023 16:09,10/08/2023 16:14,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
1f5b1d45-814f-47ce-a807-4b13bae60940,Inbound,Product Queries,Product Specific Information,,99764ce2-fb42-48ac-9918-fa13c3ebb328,,10/08/2023 18:38,10/08/2023 22:41,10-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
bfe9b5cf-4255-4ab9-8851-049ad8ddd0ce,Inbound,Order Related,Order status enquiry,Batane ke liye thanks,dc6484b0-22b4-45e3-9670-8caabb31e3a2,,09/08/2023 22:50,10/08/2023 09:46,10-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
25161fc6-a32e-447f-a10a-68e0b9298e9a,Inbound,Order Related,Order status enquiry,Delivery agent is lazy and useless. But customer care agent is politely good. ,59e6504d-07b3-4118-b82d-b3fabb03abe1,,10/08/2023 17:49,10/08/2023 17:51,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
a719bc8a-fa76-42fa-964d-51f02f72519c,Inbound,Returns,Reverse Pickup Enquiry,,b846249b-1ce8-4491-8a45-ab596ceefe00,,10/08/2023 23:44,10/08/2023 23:45,10-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
cc389c04-6578-4d19-807f-3b6c524cab1e,Inbound,Returns,Fraudulent User,,eb2306b3-6765-4df9-9bec-e0e468ec3074,,09/08/2023 21:55,10/08/2023 00:20,10-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4fe52614-d358-434d-b189-21b0838bd23f,Inbound,Refund Related,Refund Enquiry,Na,1ded9b80-5170-4225-9043-dccb5d703ed3,,10/08/2023 06:48,10/08/2023 06:49,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
8e855da0-6d73-46c0-907c-21d8c873c67b,Inbound,Cancellation,Return cancellation,Best ,18061481-f575-44b4-8513-ada874e115aa,,10/08/2023 18:47,10/08/2023 18:51,10-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
775d28df-e991-421b-a1f2-74d9396bcec1,Inbound,Shopzilla Related,Shopzila Premium Related,,7473dcdf-83f4-4f53-9293-0427fb8a915d,,10/08/2023 22:35,10/08/2023 22:38,10-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
9ad67029-3967-425f-804c-3529ee974ccf,Inbound,Returns,Return request,,57940ca5-b016-422e-9d49-fa052aa683b6,28/07/2023 20:01,10/08/2023 19:13,10/08/2023 19:17,10-Aug-23,AURANGABAD,Electronics,1399,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
bde38f3a-a56e-4191-8fc9-423e8c3485d0,Inbound,Returns,Return request,,5ec1e089-d25d-4477-8aab-1bbd7de751be,,10/08/2023 00:15,10/08/2023 06:45,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
dae39ecc-4200-44a8-8a4d-0d9edb99a7c8,Inbound,Returns,Reverse Pickup Enquiry,Good communication,46f46338-44e7-40f6-a4e5-c6cef9509a33,,10/08/2023 07:55,10/08/2023 07:56,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
d64f0e19-9955-44dd-9f80-fc08b3322273,Inbound,Order Related,Delayed,,190d4d34-1539-4814-aad5-3b7aff1ef8cb,07/08/2023 18:13,10/08/2023 13:52,10/08/2023 13:54,10-Aug-23,GURGAON,Furniture,14199,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,2
dd220627-4b74-4ae8-8c1e-992d533de3e0,Inbound,Returns,Reverse Pickup Enquiry,,74dcdef1-f476-4630-ae3c-cf9a030a8a8e,,09/08/2023 20:03,10/08/2023 13:32,10-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
72fa3ecd-5de4-4f86-ae5b-e37b10353bb4,Inbound,Product Queries,Life Insurance,,a4f197e9-086c-4815-811a-64b140d74298,,10/08/2023 09:37,10/08/2023 09:41,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
0b7a6508-d6cf-459a-af0b-8f07a72174f7,Outcall,Payments related,Payment related Queries,,9577e5e4-8125-4552-abde-f201972cc3aa,,10/08/2023 12:45,10/08/2023 13:04,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
50d1f18c-9d32-4378-9a63-5bdb8ff36281,Inbound,Returns,Return request,Good service ,9bbf6072-a77d-4c41-8dcf-c8d513993571,,10/08/2023 14:11,10/08/2023 14:13,10-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
96540f74-3275-4c09-a710-9c5eecfeb290,Inbound,Product Queries,Product Specific Information,?????????? ???? ?????? ???? ???????? ??????,97af5861-0d22-4822-918e-8253f2afdeb1,,10/08/2023 12:23,10/08/2023 12:32,10-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
f0823cec-23c1-47bc-abbc-5a57cc519aab,Inbound,Order Related,Priority delivery,,3c38da2f-243a-4287-b428-ee104de159e1,,10/08/2023 13:16,10/08/2023 13:17,10-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
6463b9c5-a04b-4418-968c-fb793bc3852e,Inbound,Order Related,Unable to track,,600b3df2-bc39-4ab8-9b60-7eeda65acd0a,26/07/2023 21:46,10/08/2023 15:31,10/08/2023 15:54,10-Aug-23,FARIDABAD,LifeStyle,3199,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
2ec3c68b-dc91-468c-bac5-d70272a7fc19,Inbound,Returns,Reverse Pickup Enquiry,,0758e510-0b32-4f1b-bbc8-acccc89c15c0,,10/08/2023 16:56,10/08/2023 19:22,10-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3430eff9-1252-429a-94ae-c1a550e46a0a,Inbound,Refund Related,Refund Enquiry,,270f1454-6254-4ef7-a5f0-74a26a314edc,,10/08/2023 13:59,10/08/2023 14:24,10-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
a42358ae-0572-4cb8-8b03-75e5b9ad8bd3,Inbound,Returns,Reverse Pickup Enquiry,,7ff7d6d8-3517-40b9-be31-fcd7282193e3,,08/08/2023 19:13,10/08/2023 14:49,10-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,2
e14155ee-2aa1-447b-bac2-aff7de5a4d21,Inbound,Order Related,Invoice request,,c3caabe7-5b8e-4ed8-bae7-dda32b65edeb,,10/08/2023 17:07,10/08/2023 17:11,10-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
1b85d86d-310d-49a3-b6aa-4fd46a523168,Inbound,Cancellation,Not Needed,,8333f353-bb5e-4aa3-9122-429d2550a758,,10/08/2023 15:50,10/08/2023 15:51,10-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
06dc1d6c-7cc5-4523-bc38-b285c59055f6,Inbound,Returns,Return request,,2698b56f-33ff-431f-858a-feeff7f63032,,10/08/2023 23:43,10/08/2023 23:45,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
71d47141-9527-4aa9-8662-3f4913f6e2f4,Inbound,Returns,Wrong,,ae73a8db-ad9c-4d63-84ae-bf241c69868c,22/07/2023 12:29,10/08/2023 20:41,10/08/2023 20:55,10-Aug-23,JAGATSINGHAPUR,LifeStyle,2099,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,1
983d6248-4ccd-4a31-ae3f-851e0ab248c0,Inbound,Returns,Damaged,,5d2cf5ea-d827-4285-b60b-4a6e3df08fc1,01/08/2023 22:09,09/08/2023 13:45,10/08/2023 06:18,10-Aug-23,PATNA,Books & General merchandise,543,,David Smith,Nathan Patel,John Smith,>90,Split,1
ff035276-a04e-4d5a-b1af-71405be84da3,Inbound,Order Related,Order status enquiry,,4025fd69-c8ad-49ac-abf9-d5fb23724707,,10/08/2023 13:18,10/08/2023 13:48,10-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
fa87de0a-bafb-4aee-863d-efa4ab5efef3,Outcall,Order Related,Order status enquiry,,a4cd6a5b-a5b2-4360-b8aa-648526a6e7a3,,10/08/2023 14:03,10/08/2023 14:04,10-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1a4658be-fc4d-4acf-b702-b0b22608b5a9,Inbound,Returns,Technician Visit,,fdacdb6f-f2cd-45ae-9bce-6a9b3f7e8ddd,,10/08/2023 18:38,10/08/2023 18:41,10-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
bc85e9a3-89f2-482b-89df-6ade62eaceb6,Inbound,Order Related,Installation/demo,,53985788-2220-4bc4-8c48-dc012c382783,,09/08/2023 11:31,10/08/2023 09:07,10-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
1632ff9b-f623-43c2-9df9-ea06865a504d,Inbound,Returns,Reverse Pickup Enquiry,,a25947af-34ca-4efb-baf2-a0551334e22c,,10/08/2023 11:02,10/08/2023 11:06,10-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
e8d2e4a3-76fe-4e87-af4f-573554395697,Inbound,Order Related,Order status enquiry,Good ,699e4b69-3b30-4773-b717-ffb584a9eb7e,,10/08/2023 12:43,10/08/2023 12:44,10-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
20f6f587-a09a-466a-add9-a1d2f30b96ed,Inbound,Returns,Reverse Pickup Enquiry,Wo bohut a66aa thaa..wisne era report enquiry kiy or bola   problem resolved...usse mujha relief   ??,7acf422d-64c2-4f94-95a7-601cd4adc4f0,05/08/2023 21:13,10/08/2023 06:43,10/08/2023 06:50,10-Aug-23,PANDUA,Books & General merchandise,251,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
caf1b2d2-3f65-45ee-b2d1-123aa4c746d5,Inbound,Returns,Missing,,8ed271e9-1d4a-4b6f-978a-a2b2d92fe39f,,10/08/2023 11:35,10/08/2023 11:37,10-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
6ab51d83-bedc-427b-b3e1-7935353a2973,Inbound,Returns,Reverse Pickup Enquiry,,77967046-ca33-4652-923f-55394648dde4,,09/08/2023 23:56,10/08/2023 00:01,10-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
e0c60d85-630c-4e68-905c-028c84b1eb44,Outcall,Returns,Return request,,0094b7f5-dad4-4298-9da9-548a0bfa4aac,,10/08/2023 15:31,10/08/2023 15:35,10-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
1df66b03-5c5e-4f48-a020-64310a7a3f48,Inbound,Order Related,Installation/demo,That's good ?? ,330238a6-d461-4167-97af-70f8fbf525d0,,10/08/2023 17:31,10/08/2023 17:32,10-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
99dbb826-8c80-407f-8121-167e84e84cc2,Inbound,Refund Related,Refund Enquiry,,1781af4c-7c54-47cf-9dfe-787c66a7353d,,10/08/2023 12:51,10/08/2023 12:57,10-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
b80a2839-c3f8-4a3c-87ae-330766a44db7,Inbound,Returns,Wrong,,07265fd6-96b7-4e73-a80a-871c64eda02f,,10/08/2023 17:21,10/08/2023 17:24,10-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
88d75ca1-4efc-4787-87a0-c6ed6cf75efc,Inbound,Returns,Reverse Pickup Enquiry,,3f15d9c5-deb2-44d2-9269-f987b7116bb9,,10/08/2023 00:21,10/08/2023 01:02,10-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
3127bea7-14f0-497f-b2d5-63710d99ea80,Inbound,Returns,Reverse Pickup Enquiry,,84d378be-7b7c-4f50-8381-4416375899c5,,10/08/2023 11:50,10/08/2023 11:53,10-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
9f741ac3-430d-427b-8b6a-b57e1666236d,Inbound,Returns,Service Centres Related,,746b3c8f-71ed-41ef-a0e3-6960d7819743,30/09/2022 17:19,10/08/2023 11:15,10/08/2023 11:20,10-Aug-23,KOLKATA,Mobile,8549,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
54cd208f-44b1-4396-a8dc-dce18ccbf0ab,Outcall,Returns,Return request,,e52f3f88-3f45-4e69-8612-dd7799ccf280,,09/08/2023 18:53,10/08/2023 21:29,10-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
04c98cd3-511e-4d64-bce6-0f367e6cdfd6,Inbound,Order Related,Order status enquiry, good communication skills ,fb767530-0985-4e09-9de8-3a1d764467df,,10/08/2023 21:15,10/08/2023 21:18,10-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
5dc475b1-bff6-4804-964c-2aa1cc9d5877,Inbound,Refund Related,Refund Enquiry,,102ceb4a-2447-4e27-9a8c-8cf7eb07a071,,10/08/2023 18:50,10/08/2023 18:50,10-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
65ce2d2d-3ca5-4932-bc73-a8a9b1d30829,Inbound,Returns,Reverse Pickup Enquiry,Good,11af677e-c193-4800-baed-8a59340b1a4d,,10/08/2023 21:06,10/08/2023 21:23,10-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
ea39320b-99bd-461d-8990-e4ac25fba5c7,Inbound,Returns,Exchange / Replacement,,61663f18-4bba-4ef0-a094-227f3a17358c,,10/08/2023 09:10,10/08/2023 09:15,10-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,4
7d1061aa-a626-4ee9-9d3d-cfe4c56d4e3c,Inbound,Order Related,Installation/demo,,30eb6248-946e-4952-b751-452249d41035,,10/08/2023 00:05,10/08/2023 00:07,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
1a717eed-1886-4a2b-9665-c20f66a2712c,Inbound,Order Related,Invoice request,,bafcc0c2-0732-4508-a947-9aaa8a3b17c4,04/08/2023 10:03,07/08/2023 10:37,10/08/2023 21:58,10-Aug-23,THANE,Mobile,15999,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
d6241023-ee48-43d5-9a64-81d87904d61e,Outcall,Returns,Return request,,ae9f13ea-5e5e-4c2d-a9fb-f0316b6be36d,,10/08/2023 08:57,10/08/2023 09:00,10-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
35666783-063e-4126-b748-ff6234638878,Inbound,Returns,Return request,,f369c6c2-4f55-46ec-b658-ded07d80167b,,10/08/2023 14:40,10/08/2023 14:42,10-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
fb86bd57-9773-4a8e-865f-e4ca3dc1d43a,Inbound,Refund Related,Refund Enquiry,,1c99b051-9d8d-46ed-b532-67dc31fc05aa,,10/08/2023 23:05,10/08/2023 23:05,10-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
b5030d54-dc37-4064-a2a0-35a47dd45523,Inbound,Order Related,Order status enquiry,Im one of regular plus coustemer Shopzilla until good service given but now Worst also coustemer services ,0504468b-0fc5-4b3b-b8e9-a2fe89b36951,,10/08/2023 14:39,10/08/2023 16:17,10-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,1
5c91bc5f-8fb7-4210-8b01-8cea3b43c81f,Inbound,Returns,Return request,,4d53fd48-f305-4df3-91bd-b8713323b989,26/07/2023 03:47,10/08/2023 13:58,10/08/2023 14:01,10-Aug-23,ULUBERIA,Electronics,1699,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
8f9fe4d5-fba6-47d7-8fac-b21653a73764,Inbound,Returns,Exchange / Replacement,,bad91468-05b8-4125-8d93-fcc042565dce,,10/08/2023 17:07,10/08/2023 17:09,10-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
d6ea262b-e02f-4860-bbf7-cf67253f0436,Inbound,Returns,Reverse Pickup Enquiry,,d4ac5dda-01e5-4182-b8db-3a92c8e1d51d,,09/08/2023 16:42,10/08/2023 09:40,10-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
bc81a867-58a2-4081-a058-29b0df38a849,Inbound,Returns,Return request,Good service ,e8349844-f03a-4336-acc6-9060799a1558,,10/08/2023 14:42,10/08/2023 17:30,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
dd91886f-e399-4f3f-93e9-4655370ffacd,Inbound,Returns,Reverse Pickup Enquiry,Thanks ?? so much ,58340d3e-f243-4408-8538-217aa440c1a6,,10/08/2023 06:53,10/08/2023 09:04,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
08b34fcb-4320-4613-88e5-1f0763c87b68,Email,Returns,Wrong,Good ??,d81e706a-1b74-4c05-b1b8-94f81e1bbadf,,10/08/2023 17:25,10/08/2023 17:32,10-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
a80c0f9b-8810-4085-bd7b-21b97ca3554b,Inbound,Order Related,Order status enquiry,They gave the wrong infi about delivery date and I unnecessarily sat at my office to get my order but I didn't get my order.,a487b01e-aa4f-4679-ba55-9b3a7cca2d82,04/08/2023 15:19,10/08/2023 19:27,10/08/2023 23:29,10-Aug-23,PUNE,Electronics,37999,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
61641163-abb6-4cf8-a8ab-0eb2b1d3c181,Inbound,Product Queries,Product Specific Information,Payment windows fails some times,6629fac8-03af-46a2-9478-aa0fdb712d08,,10/08/2023 12:26,10/08/2023 12:29,10-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
f7105926-436d-4fc2-abfa-feae008cff19,Inbound,Returns,Reverse Pickup Enquiry,,7d9e0fa8-a889-4268-9c0a-dc3b54678a56,,10/08/2023 18:45,10/08/2023 18:49,10-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
1bdf5929-ef48-4050-a550-5268e2fcfc82,Inbound,Returns,Return request,I am very happy ,f98c7464-6cdb-4d09-98fb-697b896216ef,,10/08/2023 12:33,10/08/2023 12:36,10-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
b2ad5df6-d628-4973-a73c-ddc5cf6ec5f6,Inbound,Returns,Return request,,ac560dd5-acd9-4e1f-a369-f7477bb64515,,10/08/2023 15:49,10/08/2023 16:01,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
265d9119-3a02-4bb5-8db6-a4a16580a7dc,Inbound,Feedback,UnProfessional Behaviour,,e48e809d-9ba7-43a8-bbf5-af47757316f6,,09/08/2023 18:10,10/08/2023 02:12,10-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,1
7ed82e44-6ee9-478a-9fc9-5962d2255894,Inbound,Order Related,Installation/demo,I am very happy your customer support very good service ,dd091ce9-791c-43d7-9cd1-6382ba14d923,,10/08/2023 15:31,10/08/2023 15:34,10-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
b840efee-9442-4119-8a2f-c35c9dfc422e,Inbound,Returns,Service Centres Related,,3a3bdb35-14e5-4132-9616-9cbc53b44e09,,10/08/2023 16:48,10/08/2023 18:21,10-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
93189796-ec3a-4fc7-a00a-dad9af1af4d2,Inbound,Returns,Reverse Pickup Enquiry,Nice ,2ce9eaf5-2987-4985-8279-8ed90073b443,,09/08/2023 20:28,10/08/2023 08:55,10-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
49b1e19b-0761-44c6-87a1-a5e643a7ac68,Inbound,Returns,Reverse Pickup Enquiry,Im so happy to  with Shopzilla veri nice support my problem is solve,652fe108-8bd2-493e-9614-94d8f3fb0c74,,10/08/2023 16:58,10/08/2023 17:02,10-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
a790d760-e8a1-4b05-a86f-cf779e0cced1,Inbound,Returns,Service Centres Related,Henceforth please try to provide company no on the invoice for customer warranty ,730f0ff0-92f0-4ddd-88be-f1788747a1d1,,10/08/2023 18:47,10/08/2023 19:12,10-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
acccdd72-282e-490a-a524-d8e97cd7473d,Inbound,Refund Related,Refund Enquiry,,6c084efc-074b-46eb-b375-2c7a03059efa,,10/08/2023 20:03,10/08/2023 20:12,10-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
0ec32a17-1a84-4331-9167-ea781dff0e7e,Inbound,Order Related,Order status enquiry,,472dc6df-28e3-4218-957d-86d7793aef54,,10/08/2023 20:02,10/08/2023 20:13,10-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
1590552b-8606-4774-831c-54c0643ac676,Inbound,Refund Related,Refund Enquiry,,ca974dba-1779-42e7-a9d6-d24ae608691a,,10/08/2023 23:15,10/08/2023 23:16,10-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
5822da44-3511-405c-8bbb-41f807e5e9dc,Inbound,Order Related,Order status enquiry,,1f4571ba-224a-4d3b-afbb-03429bd8e8ef,,10/08/2023 15:47,10/08/2023 15:48,10-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
60dc0601-a9c3-4ec9-a0a6-257ce9388df6,Outcall,Product Queries,Product Specific Information,,0399b702-8f23-48c0-a7e8-5958ec11a668,,10/08/2023 11:04,10/08/2023 11:13,10-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,3
7ccf7cdb-fc2a-4140-9fa9-a05f98095b00,Inbound,Returns,Service Centres Related,Service in Bengali language should be provided.,7e8df502-d72a-4e3c-b2f4-495a3adde7f4,,10/08/2023 13:13,10/08/2023 13:18,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
5fec7a20-a5e0-4850-be58-8dfc0d7824c2,Inbound,Order Related,Priority delivery,It's nice to talk with customer care ,8187509c-b499-4495-9172-8a8e5092f0bb,,10/08/2023 19:15,10/08/2023 19:18,10-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
7860ceb8-fb27-466a-b514-23939714a4ee,Inbound,Returns,Fraudulent User,Product tampering should be prevented between the company and the delivery boy so that the customer is not disturbed.,dd4d45e9-f79b-4326-aa41-3d12370408b8,,10/08/2023 09:53,10/08/2023 10:15,10-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
6cd2fb90-dfa6-424a-85de-3eef9048ffd8,Outcall,Cancellation,Return cancellation,,ac2a48e8-258b-40ea-8100-b13864155cba,,10/08/2023 12:27,10/08/2023 15:15,10-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
d6258ae2-131d-4843-aba0-0c401b989ae8,Inbound,Order Related,Installation/demo,,f27ee5c2-c301-42f4-be32-622a45694855,,10/08/2023 22:40,10/08/2023 22:45,10-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d341b330-0fb2-470d-b727-6775779dad6f,Inbound,Feedback,UnProfessional Behaviour,,97e18e31-fbc7-4726-b0eb-5faf6dfac475,,10/08/2023 13:43,10/08/2023 13:45,10-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
b76bbf33-2229-481d-9eb4-65fe57267b46,Inbound,Returns,Wrong,,849074ef-a2e4-46e4-958c-58d4ef5f0be8,,10/08/2023 21:32,10/08/2023 21:34,10-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
54a72a39-b37e-4745-8e1f-e78c64b1023e,Inbound,Order Related,Order status enquiry,Plzz apply COD cash on delivery ,21394952-d5be-4825-b682-949e64aa498c,,10/08/2023 19:03,10/08/2023 19:41,10-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
4584eaf4-f676-463f-b779-f664dedb52d2,Inbound,Returns,Return request,,020d4e4e-7d25-4aab-b87f-4fb6d121dbcd,,10/08/2023 19:36,10/08/2023 22:51,10-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
4a85a3a4-3323-4962-b065-8cb11e9fbc08,Inbound,Product Queries,Product Specific Information,,667e4248-c0ca-45a4-bf98-6579d2fbdd4a,,10/08/2023 09:36,10/08/2023 10:57,10-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
87237824-be3f-4538-9c25-01e509c26891,Inbound,Shopzilla Related,General Enquiry,Thanks for help.,8f79659d-50bc-476a-8748-0d67e3de48cb,,10/08/2023 20:45,10/08/2023 20:53,10-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
5c68e1f3-626c-44d2-ad9f-743200932faa,Inbound,Order Related,Delayed,,8df527ff-a4dd-4796-b545-efa0b22a7857,,10/08/2023 10:16,10/08/2023 10:23,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
8b4e3c1f-a5ad-4b9e-a133-ba9fb2d4f949,Inbound,Returns,Reverse Pickup Enquiry,,7ad37184-0c3c-412a-a45e-a6723a68793b,,10/08/2023 13:15,10/08/2023 13:16,10-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
e316e7da-2161-4c0c-bf59-cbf1d6e2b2b4,Inbound,Shopzilla Related,Signup Issues,,de872ace-49ea-4051-aaf5-b21a6fa84138,,10/08/2023 19:29,10/08/2023 20:06,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
1aeae971-e940-4424-96c0-db6b77b9821d,Outcall,Product Queries,Product Specific Information,,61eeacbe-705b-4bc2-84ba-7e0757f7322d,,10/08/2023 23:47,10/08/2023 23:49,10-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
55d80570-85b4-435f-b547-f2a24c154269,Outcall,Returns,Exchange / Replacement,,f950d293-a35b-4f7b-83b0-9580df893f82,,10/08/2023 21:19,10/08/2023 22:05,10-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,3
f55cc914-bdae-4a3a-8de9-1913c017ddab,Inbound,Order Related,Installation/demo,,bfa65fc6-a619-4c73-830a-642847ad81e4,,10/08/2023 11:10,10/08/2023 19:32,10-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,4
4d6dd904-7c27-4436-bfe8-adca1441919e,Inbound,Returns,Reverse Pickup Enquiry,,604d8a7a-5c9e-438d-baa3-ebf57b04ae9e,,10/08/2023 12:01,10/08/2023 12:07,10-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,4
103476a5-18d1-47e8-9dc0-7d114adcb746,Email,Refund Related,Refund Enquiry,there are so many problems in it ... there are so many bugs in it..,99bee73a-02a5-4838-8927-794150cd5fe8,07/08/2023 13:54,10/08/2023 12:21,10/08/2023 14:08,10-Aug-23,MEERUT,Electronics,329,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,1
c129cb30-6116-42ca-a021-89b5bf097ef1,Inbound,Returns,Reverse Pickup Enquiry,,384c7f80-0e29-4ce1-af1a-340164ad7f52,,10/08/2023 00:55,10/08/2023 01:04,10-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
72fbb843-eac0-4448-ab3e-126adb5a3e60,Inbound,Returns,Return request,,6d44a90e-eefa-4e91-92bf-2c6682e2999a,,10/08/2023 07:11,10/08/2023 07:22,10-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
492a0ca1-ab64-4c3e-9971-6b8be04535e3,Inbound,Returns,Reverse Pickup Enquiry,,3dbfec24-107f-48a8-ad05-9ca03df852be,,10/08/2023 10:23,10/08/2023 10:28,10-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
622859b4-ddc2-4863-86a7-415e3550cb6f,Email,Returns,Reverse Pickup Enquiry,,c4f461b6-801f-4d01-a2eb-8168d0cd0a24,,10/08/2023 18:31,10/08/2023 18:50,10-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
25ea0341-3228-4bf3-a9fe-e8c3c52bc9c6,Inbound,Returns,Reverse Pickup Enquiry,My all doubts are clear thanku,316f9eab-6def-4f1d-8c0f-f56699cd55d5,,10/08/2023 23:42,10/08/2023 23:49,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
b3fbe065-6a4c-44d9-a868-9a38d29deb07,Inbound,Returns,Reverse Pickup Enquiry,,cde1fc50-e440-485f-a797-65b825627479,,10/08/2023 17:18,10/08/2023 17:20,10-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
90f8b810-3711-4206-9970-6e42212334ce,Inbound,Returns,Return request,,667cc9be-bbc4-4527-b317-b478db4c2ece,,10/08/2023 18:24,10/08/2023 22:42,10-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
48f00d12-e802-44ec-8be0-755107486140,Inbound,Returns,Return request,,9457d4ba-e48f-43f3-bb22-f03d280df6b2,,10/08/2023 21:17,10/08/2023 21:53,10-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
41769fce-aa09-458f-b5cc-449725e72f35,Outcall,Returns,Reverse Pickup Enquiry,,2089a1d3-94cf-4fbc-9302-330d02d51ada,,10/08/2023 21:32,10/08/2023 21:34,10-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
6edfc682-9802-4d36-9fb9-0e08c9801ac2,Inbound,Returns,Fraudulent User,,ec27d4cc-3cf8-4688-a656-544627d1056b,,10/08/2023 21:29,10/08/2023 21:34,10-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
e933a685-54b0-49cc-b406-da687f6d64af,Inbound,Feedback,UnProfessional Behaviour,,0534e994-eee9-4562-b34b-02ba1bc3d45c,,10/08/2023 06:38,10/08/2023 06:43,10-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
9b80cc2c-8a53-4405-89c7-4dbff4304b9d,Inbound,Returns,Reverse Pickup Enquiry,,6d5f376f-1509-4e5b-95f5-a7d79b04932b,,10/08/2023 10:26,10/08/2023 10:27,10-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
91550490-4fee-44e2-8b06-534aa5e01299,Inbound,Returns,Reverse Pickup Enquiry,Awesome??,909122c1-626e-4abf-9eb5-93dc636758d3,,10/08/2023 19:32,10/08/2023 19:33,10-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
e2e1e1ad-213c-4700-834b-55af167bfdb5,Inbound,Returns,Return request,Time taking problem,73b98e66-7cda-4f01-81de-c3078568a026,,10/08/2023 19:40,10/08/2023 21:06,10-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
6216e635-ff47-458e-9827-0ea0ef664aad,Inbound,Returns,Fraudulent User,,e8a7b268-0580-4208-a1cc-af59db85c08b,,10/08/2023 21:11,10/08/2023 21:13,10-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
8f2e14a8-0856-43ae-a3c2-27ce794c0a26,Inbound,Returns,Reverse Pickup Enquiry,,45023879-75f3-4131-be2a-32a5ea4b8db0,,10/08/2023 11:33,10/08/2023 11:48,10-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
da1170a7-cec5-4cab-a61b-b98f379a0816,Inbound,Order Related,Order status enquiry,,c149b51d-2550-4139-b70d-74978fcefe0a,,10/08/2023 16:36,10/08/2023 17:01,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
6306388c-b89a-4446-9248-ce31fa84fcb9,Inbound,Returns,Wrong,.,cb476cac-622e-4234-aed5-4a17cfc1fd13,,10/08/2023 18:42,10/08/2023 21:10,10-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
8aa37ebc-7dba-4998-a7ba-d192822db63d,Inbound,Order Related,Delayed,Your system is very bad no need customer care waste of money,a6c6ad14-e4f8-4835-8a51-518433fab8ee,01/08/2023 10:13,10/08/2023 09:51,10/08/2023 11:24,10-Aug-23,DHARUHERA,Electronics,8499,,Joseph Smith,William Park,John Smith,31-60,Morning,1
fa9d0183-120d-4869-8a8c-53d4031f6bdd,Inbound,Product Queries,Product Specific Information,  support very good.I'm happyBiggest thanks on Shopzilla.,c931fbf9-dfd1-4cbe-b2bf-3d8ab93cf8b9,,08/08/2023 14:52,10/08/2023 14:46,10-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
f0fd442c-fb46-49b9-86bb-d762c829dc4e,Inbound,Returns,Reverse Pickup Enquiry,,7c581e8a-c5a9-4624-a791-f1e065a5e1b4,,10/08/2023 21:50,10/08/2023 21:51,10-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
f1a49d9f-fb2a-4ee3-b0b8-e3a08c0bbbe5,Inbound,Returns,Fraudulent User,,51bd8e5e-98a6-42f2-bcc1-2447be0914c7,,10/08/2023 19:06,10/08/2023 21:45,10-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9746f0e9-0d81-4280-bb8f-aad12e34435a,Inbound,Returns,Reverse Pickup Enquiry,Proper solution please.....,f2af292a-d1e2-4e72-990e-50a69a2f5358,,10/08/2023 18:28,10/08/2023 18:29,10-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,1
8bff3c22-2159-4e97-8670-8a95e51e189e,Inbound,Returns,Technician Visit,,6e163528-435a-4182-8def-f5edeb2529f5,,10/08/2023 17:46,10/08/2023 17:51,10-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
fc3f6aaf-25fb-41bc-b8e5-8394189d142c,Inbound,Feedback,UnProfessional Behaviour,,315c8888-3718-4843-b46f-d4d4ec687d11,,10/08/2023 19:32,10/08/2023 19:34,10-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
ae443890-7407-45a6-8bfd-e55394e0893b,Outcall,Returns,Reverse Pickup Enquiry,,ea6e6f59-91f0-4475-b8ff-2a89d1aa66a3,,10/08/2023 23:39,10/08/2023 23:49,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
55e14aa1-a42b-4b0f-9b73-61ead0947464,Inbound,Shopzilla Related,General Enquiry,Thnk u so much ,0e6da797-e5a7-464c-b06b-17f2d28ec699,,09/08/2023 14:29,10/08/2023 10:07,10-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
e20d2ba9-57ac-4e30-a35a-b284a37e74b7,Inbound,Returns,Reverse Pickup Enquiry,Delivery ki service acchi nahin hai sar,b2738ced-770b-4118-9bb7-e1cd4ca6d116,,10/08/2023 15:38,10/08/2023 15:43,10-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
0f28cbd5-7094-4d4f-8e80-496ec886c9fc,Inbound,Returns,Exchange / Replacement,All good,f1d467fc-3008-42ac-81e2-8cb0ee59d49d,,10/08/2023 15:31,10/08/2023 15:35,10-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
edc8c099-d1f8-453c-9d07-fd485cac0dfd,Inbound,Returns,Reverse Pickup Enquiry,,340ddf75-8d24-4210-9836-28f53e81468a,,10/08/2023 09:33,10/08/2023 18:47,10-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
0491f8ea-761d-49e8-be00-b39db6232e1b,Inbound,Refund Related,Refund Enquiry,Different product ,19813779-9cfe-4f75-9b18-ce47b35a2fc5,,10/08/2023 00:57,10/08/2023 01:05,10-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
b63f0ab6-c2f3-42f1-b8f4-fae802fe7cad,Inbound,Cancellation,Return cancellation,,c78f6723-7fd9-4b63-b3f4-1d5eb79d54d0,,10/08/2023 11:23,10/08/2023 11:44,10-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
adf69b5f-abf4-49d4-b229-3866055e0c1b,Inbound,Cancellation,Not Needed,Good ,6974a9e4-8475-4e3b-9bb4-ccb67f4aceee,,10/08/2023 16:14,10/08/2023 16:14,10-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5d9e3aca-0475-4983-8b2e-865097d0853f,Inbound,Returns,Return request,Thanks for solving my query ,4ab822f1-afd3-4c2e-b4fe-882ebf1254f1,06/08/2023 10:05,10/08/2023 18:22,10/08/2023 18:24,10-Aug-23,NALLASOPARA,Electronics,1399,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
752986ad-bb50-4bd8-8359-ad76d2e145e8,Inbound,Feedback,UnProfessional Behaviour,Take action on the wish masterts who are trying to bribe customers. ,e5590619-5db0-4f43-9be6-45787f5e4156,,10/08/2023 17:20,10/08/2023 17:26,10-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
84a85464-73bc-4152-b85f-fb5311e5337f,Outcall,Returns,Return request,Please tell me what people should do when they receive Garbage. ,ef4fd40e-480e-40c1-ba25-ba945e79f848,,10/08/2023 20:51,10/08/2023 21:45,10-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,1
a7d8ec55-db0b-47f3-a4ca-e103455f9d50,Inbound,Returns,Return request,,d84f04e4-df7b-4ecb-b829-95ef45835c6d,04/08/2023 00:54,10/08/2023 19:52,10/08/2023 19:53,10-Aug-23,BELLARY,Home Appliences,1399,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
207ef1be-449f-44a8-9e86-5b7d82c06e01,Inbound,Returns,Reverse Pickup Enquiry,,c0148cae-44b0-458b-94a3-b13d56a010f4,,10/08/2023 17:21,10/08/2023 17:24,10-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
29c773b5-7fc7-4a50-9297-7cd01bbe8e34,Inbound,Shopzilla Related,General Enquiry,Not problems solving ,fed7d8f2-8570-4c29-9a4b-eb2452abc98c,,10/08/2023 18:47,10/08/2023 20:54,10-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
fab721f4-83a9-4ee3-91c7-0d7e52bb9203,Inbound,Order Related,Order status enquiry,,37f604e7-fb6a-4de3-96d8-3f1aa4189021,04/08/2023 16:21,10/08/2023 13:14,10/08/2023 13:15,10-Aug-23,JALGAON,Electronics,949,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
640a662b-e00a-49c8-9127-d3efbdf34d1d,Inbound,Returns,Reverse Pickup Enquiry,??? ?????? ,bd8cb72b-9880-4a83-8cb3-cebed9047068,,10/08/2023 08:50,10/08/2023 08:56,10-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
bc792c93-e410-4e42-a515-882b5559ad4a,Inbound,Returns,Reverse Pickup Enquiry,,56eda9c6-4da3-4677-979a-f23a1bdff586,,10/08/2023 11:16,10/08/2023 11:17,10-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d047c2d7-3140-419d-90f5-2c721a186eb8,Inbound,Returns,Reverse Pickup Enquiry,Call back customer if call get disconected,0e55095f-df77-4f92-9e31-cde67807bb76,,10/08/2023 17:51,10/08/2023 19:10,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,1
583f3e72-ec26-4547-8635-a65771a984a4,Inbound,Returns,Reverse Pickup Enquiry,I am very happy  with Shopzilla because he delivered  my  order in time to time and these is very good  about Shopzilla and also In exact address. Thank you.,352706ce-2c44-47a0-ae38-97ae8e58b1d4,,10/08/2023 19:39,10/08/2023 19:42,10-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
dc9b894e-17a8-49d4-85fb-fc6fb1682dc5,Outcall,Order Related,Delayed,,b94e7e25-34fe-414e-bf5b-9289170d3e72,02/08/2023 15:05,10/08/2023 19:00,10/08/2023 19:02,10-Aug-23,UDAIPUR,LifeStyle,1349,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,4
87991e03-0cb0-4a83-b95d-2c1ff26fb705,Outcall,Refund Related,Refund Enquiry,Very good conversation ,45aac098-cc76-4d61-aba3-537945e84e6d,06/08/2023 12:56,10/08/2023 13:03,10/08/2023 13:05,10-Aug-23,BANGALORE,Electronics,1999,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
3265944c-696c-4fbb-88cf-eb8452d781ec,Inbound,Returns,Reverse Pickup Enquiry,Bohut politely bate Kiya haii woo..or mere problem  ...so I am very happy ??,c27cac33-fc30-4d02-a659-b60c2cc8aba6,05/08/2023 21:13,10/08/2023 08:40,10/08/2023 09:24,10-Aug-23,PANDUA,Books & General merchandise,251,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
c3a8b578-e24e-4070-8277-3e354fc67b32,Email,Order Related,Delayed,,ec5300a5-f7fb-4d96-a6ee-fb9cc85a616f,04/08/2023 14:04,10/08/2023 12:13,10/08/2023 12:19,10-Aug-23,PORSA,Mobile,24999,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
0289db89-4206-4629-b036-d501aa768d8f,Inbound,Order Related,Priority delivery,,8d8c9581-8fc0-4b90-b5f9-f8ad4334c96b,06/08/2023 16:12,09/08/2023 23:15,10/08/2023 01:03,10-Aug-23,RAJOURI,Electronics,115990,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e112c61d-1e79-4473-bd5d-284d925d3b2e,Outcall,Order Related,Delayed,,ae41b8bd-9348-433b-add6-69d96bdeaab8,,10/08/2023 15:20,10/08/2023 15:26,10-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
057babd1-67d6-430e-8644-8743c54d9264,Inbound,Order Related,General Enquiry,Delivery is late.  improve it.,77932d96-2550-46f5-9a88-4ed6eefbb0f2,,10/08/2023 19:46,10/08/2023 19:53,10-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
fbe74358-c85a-49bd-bc32-de99068ab368,Inbound,Returns,Reverse Pickup Enquiry,,7d61f65d-87d0-4514-910d-8cccb40e0df3,,10/08/2023 23:31,10/08/2023 23:36,10-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
426b5999-ac56-441f-8cfc-1c17f6267889,Inbound,Payments related,Online Payment Issues,,2ad99712-2767-4807-8e85-3f48875c358a,,10/08/2023 13:32,10/08/2023 13:43,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
a96e8b95-7303-45f0-aafb-7bfb223cc5da,Inbound,Returns,Fraudulent User,Good work Shopzilla u need more person as same as he He was great doing wellHe is working on quality not quantity ok u need more employees as same as he I just forgot his name but he was great ,39aa2e3f-9cd5-4272-a9e3-de8b58fd5e36,,10/08/2023 21:33,10/08/2023 21:36,10-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
b9d691c9-2b6c-4317-9325-5762b5d2edbf,Inbound,Cancellation,Not Needed,It's a good talk between me & her,1be0cb23-3f1c-44de-9cd3-d23c8b11cae1,,10/08/2023 15:52,10/08/2023 15:52,10-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2e2bfc9f-5f50-43dc-bc0a-d141292351d5,Inbound,Refund Related,Refund Enquiry,,100e3c5e-df00-49b8-b2c5-623b2abf2efe,,10/08/2023 17:24,10/08/2023 17:42,10-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
6a5e7c6f-ebc1-4540-ad43-a0d756ba96c4,Inbound,Order Related,Invoice request,,d4c3a417-9287-483d-ac48-f99c16cc6bc1,,10/08/2023 20:10,10/08/2023 20:14,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
b34f0d9c-88db-4892-b497-710314556662,Inbound,Order Related,Delayed,,7b55d1db-2893-42e5-af67-d976a48fb7cd,,10/08/2023 07:54,10/08/2023 10:04,10-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f0fa8e99-e08d-4574-a94c-f31d38b40d2e,Inbound,Returns,Reverse Pickup Enquiry,Too good,81789eb2-36d8-4e98-8bd1-c1cf24b72c64,,10/08/2023 19:39,10/08/2023 23:43,10-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
a8337aed-3338-4bc3-b345-bae1a0670082,Inbound,Refund Related,Refund Enquiry,Very very nice sir,29df5e9c-acff-4111-a98d-7c03cbca80c1,,10/08/2023 08:44,10/08/2023 08:45,10-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c26352e1-7579-488e-b808-36878a4c1425,Inbound,Feedback,UnProfessional Behaviour,,90ece2f4-f2a6-4d45-a272-1ebf7d53baac,,10/08/2023 09:14,10/08/2023 09:18,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d270d149-69a1-49da-ae9d-6719ca21243d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,7c16085a-602b-4265-b774-92ccd7a4a8e6,,10/08/2023 10:46,10/08/2023 10:52,10-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d33c3968-47af-4863-9c65-35454f313929,Inbound,Shopzilla Related,Account updation,Disable my order with noise fit smart watch ,deea503e-7544-46a4-aae6-09987fc062b6,,10/08/2023 13:05,10/08/2023 13:06,10-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
5b634b6a-959b-42c9-a001-6c985d82aae6,Inbound,Returns,Reverse Pickup Enquiry,Good,349eefcb-318d-4711-9a3f-356acf90f4a8,,10/08/2023 18:10,10/08/2023 18:12,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
a5ca11b8-f655-491d-ad65-7f0f6d86e639,Inbound,Order Related,Priority delivery,Good Behaviour ,1f67ec18-b711-4ce7-a914-6cc9a18d973b,,10/08/2023 22:32,10/08/2023 22:36,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
0bd8c67a-3397-413a-8cc4-57df7bb27338,Inbound,Order Related,Order status enquiry,Thanks ??,a10271d8-d3c6-4ffd-96d2-f062bc915626,05/08/2023 11:11,10/08/2023 12:46,10/08/2023 12:47,10-Aug-23,BANGALORE,Books & General merchandise,1183,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
dbb58e6a-1393-4f2e-ae7d-42ed5803c58f,Inbound,Order Related,Order status enquiry,,985a813a-2f97-469d-8574-c797faa18bd6,07/08/2023 20:35,10/08/2023 10:30,10/08/2023 10:31,10-Aug-23,AURANGABAD,Mobile,10999,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
87c666a4-b073-4f95-a411-1b63cbce6bf0,Inbound,Returns,Return request,Very nice ,62916218-2018-4cd6-a349-8abe4d51da4a,,10/08/2023 10:01,10/08/2023 10:03,10-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
6673c148-26b1-4cad-acfc-fc51a685497d,Inbound,Returns,Wrong,Cool,d5c35435-5121-4d18-853f-8148ea5420be,,10/08/2023 21:47,10/08/2023 21:54,10-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0664bf9c-8c9b-4dad-839e-f07debfbc021,Inbound,Product Queries,Product Specific Information,Some backside part is different of my refrigerator.So I didn't like the product.Please add some real product picture.,23683f05-afce-44ff-bdb7-b29c09e1e82b,,10/08/2023 16:54,10/08/2023 16:56,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,4
a5cbd911-9667-4964-9ed6-19565d8e8bf8,Inbound,Returns,Fraudulent User,,f55ca0ce-33f5-49a9-96e4-e5fe675c03ec,,10/08/2023 17:44,10/08/2023 17:48,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8eade808-9ac8-4138-8577-8116d48d3e05,Inbound,Returns,Service Centres Related,,e37dad7b-6a7b-4f94-a59d-9e61a1e90d6b,15/02/2023 00:19,10/08/2023 13:17,10/08/2023 13:18,10-Aug-23,DATIA,Electronics,549,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
1efa4550-3364-43b6-94dc-a5c8ee00194a,Inbound,Returns,Reverse Pickup Enquiry,,fa7f6209-b7c3-4cb2-a99e-914e73b61dac,,10/08/2023 13:16,10/08/2023 13:35,10-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f327f804-2fce-49ee-9dcf-947a5561258d,Inbound,Returns,Reverse Pickup Enquiry,,458caadf-4066-4535-966f-0469a5a9ea3d,,10/08/2023 11:12,10/08/2023 11:13,10-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
67fa4c17-4ca7-4e9d-8f37-301215f612e8,Inbound,Returns,Return request,,d7db1fdf-9830-425b-b75b-ebeee0ad5632,,10/08/2023 12:05,10/08/2023 12:09,10-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
ed6b8dbe-fbfb-4481-9455-53b7aabe11f1,Inbound,Returns,Missing,When u ask for feedback from customer provide them local language don't impose English on us.,ce953858-c276-4d6d-be81-e5af1be6d95b,,10/08/2023 21:49,10/08/2023 21:51,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
9b95c5b6-2bf1-4b04-9c39-74fe5ae05ce7,Inbound,Shopzilla Related,General Enquiry,One month have passed and customer support executive taken long time and today finally they are saying that you have to clear your paylater dues amount while I have already paid and details also shared. Very bad experience.and I am unable to place new order also because it's got cancelled .,040e0c53-845b-4ead-a612-ad81d00c443c,,10/08/2023 12:46,10/08/2023 13:12,10-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
42641161-7dfd-4a5c-ad49-0970f8f00bf4,Inbound,Returns,Return request,Take less time,cec7a9f8-da6d-4942-9965-516b8efabca2,,10/08/2023 11:08,10/08/2023 11:21,10-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
67953414-2acb-4f6b-84f1-4fb3bdd539ee,Inbound,Order Related,Order status enquiry,If product is not satisfied the return policy is only for replacement and it makes customer unhappy and other companies have good return policy so please take care of this,948707bc-0716-4c6d-98be-fa399fa90990,,10/08/2023 22:35,10/08/2023 22:55,10-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
2b5e221f-586d-4344-9176-eb387f87e03e,Inbound,Order Related,Delayed,Worst Delivery Agent who stole my product and worst customer care support.,fe0a668d-0e89-4d92-950c-5d5b4f2ea93d,,10/08/2023 17:14,10/08/2023 17:36,10-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,1
443ec594-86ef-4072-98a6-2575cb4c11c3,Inbound,Returns,Reverse Pickup Enquiry,Good ,856cd978-bbfb-43b0-958b-1a541ff140bc,,10/08/2023 07:44,10/08/2023 07:57,10-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
8cb5e4bb-2632-4016-9394-5be9c6ec0a98,Inbound,Returns,Return request,Good,4367036c-eaa3-4035-bdfd-6c0242677f70,,10/08/2023 09:41,10/08/2023 10:18,10-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,4
6246684b-6a23-4d93-adb2-3170ee62d3af,Inbound,Order Related,Installation/demo,,50df8c5d-cda1-4e31-acf4-98caac146797,,10/08/2023 10:41,10/08/2023 11:00,10-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
c877d3c2-e7b9-4821-8aba-3e4b3aeb78ef,Inbound,Returns,Technician Visit,,062595b0-66a0-4027-998e-499bb37b5f72,,10/08/2023 13:40,10/08/2023 13:54,10-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
9eb51ff0-2ccc-465f-9cbd-334d6bdaac1b,Inbound,Order Related,Delayed,Customer Service ,fc41873c-523f-48f1-9ba6-6040ff9be6ec,,10/08/2023 20:19,10/08/2023 20:23,10-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
d9f77fef-0720-437a-8a88-7a411a418712,Outcall,Order Related,Delayed,,d0e0d859-0c05-43e5-b5f2-816b592b614d,,09/08/2023 18:43,10/08/2023 14:24,10-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
d776df31-bd35-4f3c-a9f9-64cc3990c745,Inbound,Order Related,Order status enquiry,No,9238bfca-dfcd-45e6-84db-a26dd79275db,,10/08/2023 17:31,10/08/2023 17:32,10-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
3f93ff53-ed59-4432-a431-61628b0ea89f,Inbound,Feedback,UnProfessional Behaviour,,18da0c2c-3a0f-468a-88f3-0479df2bf0f4,,10/08/2023 19:13,10/08/2023 22:06,10-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
addf9060-e059-4474-ba74-163475e127f8,Inbound,Order Related,Installation/demo,,4f7c602f-eb38-47f7-8143-3d8fb1b44645,,10/08/2023 12:09,10/08/2023 12:15,10-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
cea6e5b7-9e6d-4f2c-86a2-49e0ec5df02e,Inbound,Order Related,Customer Requested Modifications,,0ddaec8b-a995-4521-a698-afcf3d850ce4,,09/08/2023 23:59,10/08/2023 00:08,10-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
5cb2d933-ebe9-44c9-944e-3263c9d6419e,Inbound,Order Related,Installation/demo,Very Very Very Un useless Coustmer Support of Shopzilla ????,cdfeafb1-2f57-4888-8705-ca9c388b9507,,10/08/2023 10:53,10/08/2023 11:06,10-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9baba888-14bc-4840-9ae9-3614f80c37b7,Inbound,Order Related,Installation/demo,??????,14f381da-f5cc-4a0b-bd99-c7efee338e0d,,10/08/2023 13:38,10/08/2023 13:41,10-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4a7f7b14-1256-4910-b8d0-69655c9d78df,Inbound,Returns,Exchange / Replacement,,247f6171-6af2-4bf4-976c-23f4a1d6d35c,,10/08/2023 09:32,10/08/2023 09:37,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
77beaf89-0266-4fb1-ae4f-ca777d199dcd,Inbound,Returns,Reverse Pickup Enquiry,"I hereby request you to send remaining (128-52=76) diaper pants as early as possible. You should improve your policy on such non returnable products, so that old and genuine customer should not suffer and stop buying from online platforms.     Please do the needful. ",5aa2bfd9-d859-4de6-823b-5dcdb41e63da,,10/08/2023 14:35,10/08/2023 15:11,10-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,3
41e18318-f554-43e0-aace-24537be67b3e,Inbound,Returns,Reverse Pickup Enquiry,The customer care is amazing to solve my problem and she give me best of best advice to solve my problem I'm very happy with customer care ??????,2b2e9d4e-1003-462d-b240-3a653b6ab87c,,10/08/2023 18:24,10/08/2023 18:30,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
792c72f1-a941-4f6a-94a5-251a951b1ebd,Inbound,Returns,Fraudulent User,,0c43c18c-3433-4625-bbcd-6d91f122d656,,10/08/2023 10:19,10/08/2023 10:29,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
5f0e5ddf-2da4-4e27-8f6b-d77ca7992606,Email,Order Related,Delayed,Customercare service are very poor they not solved my problem I have been request 3times but my problem still pending ,d52f43cb-5c50-4556-ab01-4b5faab52813,,10/08/2023 12:50,10/08/2023 12:52,10-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
c904347f-ffdc-4704-83c4-42ae05fa0c1c,Email,Order Related,Delayed,,eda1f986-f645-4f78-b1eb-b38f78d8ff1d,,10/08/2023 17:30,10/08/2023 17:31,10-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
10d5f3be-3355-44e7-bd4f-0cb3e90bb170,Inbound,Returns,Reverse Pickup Enquiry,,51eb0247-0ba5-4d27-a2fe-125f5916ea99,,10/08/2023 09:50,10/08/2023 09:51,10-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,3
92ae93ea-c70c-4c2d-b8da-baddfc28b9de,Inbound,Payments related,Payment related Queries,,46011a48-5b8e-407f-8084-edca069361c6,,10/08/2023 12:42,10/08/2023 12:46,10-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
443c3779-fd79-4db7-ae07-2d674bc45814,Inbound,Order Related,Delayed,,2b1f7a41-637b-4996-92c8-506c064d53f5,,10/08/2023 16:20,10/08/2023 17:00,10-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
51e81297-fac0-4fdb-8c5d-047c6e95393f,Inbound,Order Related,Installation/demo,,0c3032d2-f1fc-4709-a25a-78d808dfd9ef,,10/08/2023 17:16,10/08/2023 17:27,10-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
1c59bc35-314c-4608-a925-004ea28b3941,Inbound,Cancellation,Not Needed,,9d485e57-4fbe-4b11-bd0e-a57176911687,30/07/2023 09:10,10/08/2023 10:07,10/08/2023 10:09,10-Aug-23,AMRITSAR,Home,254,,Logan Barnett,William Park,John Smith,31-60,Morning,4
00a8102c-c490-42fe-aa41-3f6549ebd11f,Inbound,Returns,Reverse Pickup Enquiry,,e377c854-2e73-47f3-8456-2d9849238437,,10/08/2023 00:08,10/08/2023 00:15,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
9b69d0ae-85f3-4330-b5c5-f506815c7014,Inbound,Returns,Reverse Pickup Enquiry,,3f45fad0-812c-485b-9c5d-8ba35cae52fc,,10/08/2023 12:43,10/08/2023 12:48,10-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
7a9a35fe-e9e7-4fe2-9663-af61589ce6ec,Inbound,Returns,Return request,,48cb4325-0b8c-48b7-bab7-6db0d0c17bd9,,10/08/2023 13:41,10/08/2023 14:09,10-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
0a3106d5-ded8-488f-9fb1-cef408356e0e,Inbound,Returns,Return request,,a7b08d8e-1075-40d0-9409-e1b9bc28d0c5,,10/08/2023 14:56,10/08/2023 15:12,10-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
1af96e68-5fce-479a-9f5f-c7a88e6fde9a,Inbound,Order Related,Seller Cancelled Order,,829ffd93-b85e-4fe6-b085-9bfb20a6b2ac,,10/08/2023 16:31,10/08/2023 18:59,10-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0c4c5529-234f-4539-91f8-db6cad6d54e3,Inbound,Returns,Reverse Pickup Enquiry,,0029d03e-3c4a-45f7-8c4d-81357c9e734c,,10/08/2023 19:19,10/08/2023 22:30,10-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
dcceef24-3888-41d6-9aed-0a01f1af0a9f,Inbound,Order Related,Invoice request,"I had set my name and address during order and I got my delivery at given address but in the bill the name and address is changed, it's neither my fault nor delivery boy's, it's your(Shopzilla) fault. Now I want my name and address in my bill within 24 hours otherwise I will file a complaint against your service in court, I've all the evidence you know that's it's your fault so amend it within 24 hours. My details when I placed order, Krishna,Block-7,  , jintan road, surendranagar,363001",fc28bd26-717a-4a43-827d-3a6cfed54fee,26/07/2023 15:59,07/08/2023 18:29,10/08/2023 18:56,10-Aug-23,SURENDRANAGAR,Mobile,29999,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
563f84ab-ddcf-438c-843d-0bf3da84d1af,Inbound,Order Related,Order status enquiry,,077358e2-1d6c-4839-bd62-8c340113d543,,10/08/2023 19:25,10/08/2023 19:52,10-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
f72d29af-5623-4528-bfa4-7e8fe32f6880,Inbound,Returns,Return request,Broken product should be returnable even if from non-returnable category ,32214894-cd34-43f0-934a-7bdf3e5af330,,10/08/2023 18:31,10/08/2023 18:37,10-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
622826c5-19e1-45c9-94ff-c92319a2a573,Inbound,Order Related,Invoice request,"The agent was very helpful, polite and friendly...Shopzilla should hire more people like her...Keep it up girl...",a615165d-e384-49b0-8ab6-1a09b707be21,,10/08/2023 18:44,10/08/2023 18:54,10-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
e0e86be6-5cdf-48dd-979e-197e60c13c59,Inbound,Returns,Reverse Pickup Enquiry,I am happy to talk to customer care but please resolve my issue as soon as possible and take my product back.,90d97206-446d-430e-8e97-d337f977cd9b,25/07/2023 12:29,10/08/2023 18:15,10/08/2023 18:23,10-Aug-23,SERAMPORE,Electronics,2399,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c2531479-e74b-4d97-b6e7-29a0df5be93f,Inbound,Order Related,Installation/demo,,250153a0-2f20-42ea-8684-c0cc609fd0a3,,10/08/2023 06:41,10/08/2023 06:52,10-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,4
7515e558-fec4-446b-83cb-301b3639d61c,Inbound,Order Related,Installation/demo,Kindly fix the shipped timing of the product.  It always take to much time.,ffb00afb-2d6e-47b9-aa1e-55b014f7f0c0,,10/08/2023 12:02,10/08/2023 12:11,10-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
b745e19b-5c00-48f8-9b9b-a5bdc896b1ab,Inbound,Returns,Reverse Pickup Enquiry,Call exicutive girl is very humble and provide a proper guidance,370a32e8-cc53-4a59-91cc-d3f1a0cfc081,,10/08/2023 13:44,10/08/2023 13:44,10-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
ee61f667-7525-47f1-a939-ca227937aa85,Inbound,Order Related,Installation/demo,My ear drop with charging problem,77311d95-461b-4a38-b8bf-36b778ae8b5a,,10/08/2023 17:41,10/08/2023 17:43,10-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
28479af3-5ad6-444a-9458-85b0b4c030dd,Email,Returns,Reverse Pickup Enquiry,,0e38f25a-f2ab-4fd8-9e17-6b3fe7366a7d,27/07/2023 14:26,10/08/2023 09:51,10/08/2023 09:52,10-Aug-23,MANDI,Books & General merchandise,559,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
d50add89-178e-4701-894f-3477b67f621d,Inbound,Returns,Reverse Pickup Enquiry,Good ,662b742a-94a6-43f4-a054-76e56a7724a6,,09/08/2023 18:02,10/08/2023 05:14,10-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
cc1553ac-4a56-455d-ad4f-e3515334b34a,Inbound,Returns,Reverse Pickup Enquiry,,13548ed5-7a87-4372-91ae-ab3c33b47ec3,,10/08/2023 06:47,10/08/2023 07:09,10-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
d6c4f3df-f36f-4794-ac5d-f69fd433d7e9,Inbound,Returns,Reverse Pickup Enquiry,,02815401-2edb-4128-8d63-39c74ce83be8,,10/08/2023 23:39,10/08/2023 23:40,10-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
5bac2330-4e2c-4f1a-956e-d38733ba1b05,Inbound,Payments related,PayLater related,Good ,d5f6eb2d-606e-40a2-a836-1f2c39471506,,10/08/2023 08:57,10/08/2023 09:00,10-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
7c950978-5cca-400d-b58c-902c0fa3e1fb,Inbound,Returns,Reverse Pickup Enquiry,,7d9214a8-ba7c-4014-9116-70d151d7fb63,,10/08/2023 08:19,10/08/2023 08:20,10-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
cf9b016c-4f59-4ba5-9432-9e8dfaa64450,Outcall,Shopzilla Related,Account updation,Hp deskjet 2332 ,fc2174df-cc14-4d7a-87a8-93e5fe288e4d,,10/08/2023 18:30,10/08/2023 18:32,10-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,1
8724a948-b3bf-4c9c-a314-0ab1411295af,Outcall,Order Related,Delayed,,6f35c982-c658-43b3-ac6d-e09fc49c03ae,24/07/2023 21:12,10/08/2023 23:33,10/08/2023 23:36,10-Aug-23,JALANDHAR,Electronics,299,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
ab9b2533-aa8e-4c28-91a0-f8708f4304e5,Inbound,Returns,Return request,Plz keep strict rules for sellers cheating customers by sending used or defective products.. some sellers exploit Shopzillas policies to sell their junk and hamper it's reputation ,6988c743-28f8-4cbe-a92a-e2efc01121a8,06/08/2023 14:28,10/08/2023 14:08,10/08/2023 17:56,10-Aug-23,NEW DELHI,LifeStyle,1049,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7b7f5311-7ad3-4aae-b435-23e8de837f42,Inbound,Order Related,Installation/demo,"I congratulate   on having such good customer support execs . He was really kind, professional, polite and understanding",80181165-1d2d-428e-a37d-3f43c0e97fa6,,10/08/2023 13:56,10/08/2023 14:49,10-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
30a5d120-2fc8-4d2e-8f79-3e106dbd0e0f,Outcall,Order Related,Order status enquiry,What is this secured packing charges? Don't take from customer ,a67ac730-5fbc-4456-aa61-8557eb20a512,,10/08/2023 15:10,10/08/2023 15:11,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
10af3fb7-b152-4312-8ce9-6671a905ef13,Inbound,Payments related,Online Payment Issues,Nothing else but you unblock my pay later account.,d5ac4ef9-a5cd-418b-a82e-def20d46abd2,,10/08/2023 18:06,10/08/2023 18:08,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
5011f6f1-75aa-4d9c-ad8c-bb38db767653,Inbound,Order Related,Delayed,,0831795c-a3f9-4fa3-91ca-597203cfc9a6,30/07/2023 19:44,10/08/2023 16:54,10/08/2023 17:38,10-Aug-23,CACHAR,Electronics,249,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
5747828b-bb31-4567-b549-4c7905265c69,Outcall,Order Related,Customer Requested Modifications,Very very very gud service Shopzilla custmer suppport very gud  Explain very humble nature.,591a2a39-3117-467c-88f5-6fd33a760187,,10/08/2023 08:20,10/08/2023 08:21,10-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
5c126cd2-7a25-430d-b6c3-d346d958b56d,Inbound,Returns,Service Centres Related,,136548eb-2f6b-4211-b667-1fb538c580e4,,10/08/2023 19:44,10/08/2023 22:53,10-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
4cc4c00c-7717-4385-b720-4fb10ebf5246,Inbound,Returns,Reverse Pickup Enquiry,,c4457708-d4ad-46f1-9390-874f4ab4176c,,10/08/2023 14:38,10/08/2023 14:40,10-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0a931c24-2d7a-4608-bb43-45c9a111ccec,Inbound,Returns,Wrong,,2cf4b342-d243-4496-a0cd-103678fefd9b,,10/08/2023 18:03,10/08/2023 18:04,10-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
0c981e6c-2da0-44f6-b8ca-6c2ed3f9867a,Inbound,Returns,Return request,,ab92d2ed-9f6d-46b3-8324-9abc3dd87636,,10/08/2023 19:11,10/08/2023 19:25,10-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
c0853879-0f77-498e-b5bf-ab65a7b2b563,Inbound,Returns,Reverse Pickup Enquiry,Good,1a6a10f2-b340-4264-8335-7e30fe987f6f,,10/08/2023 23:40,10/08/2023 23:41,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
a96d67b6-cef1-4ed3-96b7-be88077f9419,Inbound,Order Related,Installation/demo,,e1f3201a-ccaf-4351-b1a9-615f8117a109,,10/08/2023 10:01,10/08/2023 10:03,10-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f9072b6a-9635-4036-bd55-9b12814fcba3,Inbound,Order Related,Order status enquiry,,2515ee62-0111-46cf-b71e-920a440df4de,,10/08/2023 12:32,10/08/2023 12:41,10-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
f41a837f-4a76-4217-b3e5-323a434f1024,Inbound,Payments related,Payment related Queries,,e504a5f2-661d-4430-adde-a14e5ba47e5f,,10/08/2023 16:49,10/08/2023 22:16,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
18e22a1b-a49f-41aa-a792-223abb74a4bd,Inbound,Returns,Service Centres Related,,83fbe1fa-0a4f-4a92-9eef-faf0982a454e,,09/08/2023 16:00,10/08/2023 17:43,10-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4308bc4d-90dd-4b1f-a349-22fca0caf24d,Inbound,Returns,Return request,I want refund on my product.,f1a39163-d04e-4098-abaa-ba8eef5c222d,,10/08/2023 10:42,10/08/2023 12:12,10-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
e56f13b4-9e47-45f3-8249-c81098bcd692,Inbound,Returns,Return request,"Whatever product photos you put, please send it to the customer in the same way, otherwise, in your return policy, we are the people who are the person please. ",38e8fbda-7f12-4601-9501-3c8fa5ad8cbf,,10/08/2023 14:30,10/08/2023 14:49,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
628f8ebf-79dc-40e6-bc64-7ae3c370bece,Inbound,Order Related,Installation/demo,,510007e4-7b00-4fa1-ad37-a67f72f531b4,,10/08/2023 17:48,10/08/2023 17:49,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
848a2559-87d1-4f82-a7a7-42890b417d32,Inbound,Product Queries,Product Specific Information,Ownership transfer to Smartphone ,4ea81a49-b953-41c0-8f8d-f086a5c2d363,,10/08/2023 20:36,10/08/2023 20:45,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
a646a3f6-9995-40b1-971f-61bdeb19467b,Inbound,Returns,Exchange / Replacement,my issue is updated incorrectly,59e8494c-7fd6-4f6a-8e75-499c71531456,,09/08/2023 18:44,10/08/2023 16:15,10-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,4
5e85497a-3a42-4405-8c9b-4c8ddc88b73e,Outcall,Returns,Return request,It was nice customer service...I'm happy that my problem has been resolved within a short of time.. !!,3f6674ab-c412-46d2-bd1d-d74887b46242,,09/08/2023 20:18,10/08/2023 14:51,10-Aug-23,,,,942,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
44b6eede-f380-4709-98ae-d5cab6fa75f1,Inbound,Returns,Reverse Pickup Enquiry,,f89bb489-8002-4f2f-9887-e8d7a186e026,,10/08/2023 12:21,10/08/2023 12:22,10-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
bffa57f8-d818-4e19-802f-1e49f6a1d7ec,Inbound,Returns,Reverse Pickup Enquiry,,3c4d52e3-9379-42f9-ad80-db08a2b0d054,,10/08/2023 18:12,10/08/2023 18:12,10-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
dd566211-f8fc-4c9b-9fa5-9656d6858759,Inbound,Returns,Fraudulent User,Good,4ca4441d-f080-4fd6-994a-52012d6fdecf,,09/08/2023 22:03,10/08/2023 01:19,10-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
83eb034d-37d2-45dd-b26c-81d0bd8a2555,Outcall,Returns,Reverse Pickup Enquiry,Help,f32d6d85-5c3a-4908-a55c-3b725b0a9e12,,10/08/2023 18:51,10/08/2023 19:06,10-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4f00d98d-fe4e-4bd6-9ed3-5b3b75f85833,Inbound,Returns,Reverse Pickup Enquiry,,ad73883b-60cf-41dd-9aa3-5a6fac976204,,10/08/2023 12:33,10/08/2023 12:39,10-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
68598aa1-791e-4e37-b0ef-2c98f8d89d3c,Inbound,Order Related,Invoice request,,778523d1-25b8-4c51-a6b0-fd5a533c441b,,10/08/2023 18:58,10/08/2023 19:28,10-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
4c8bf587-a0c0-48cd-bc48-29fd0f129f5f,Inbound,Returns,Reverse Pickup Enquiry, CustomerSupport  behaviour very very good,bbb07761-ecaa-4934-ab61-7f2059f3885f,,10/08/2023 22:36,10/08/2023 22:37,10-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
15fe55bc-d842-4588-bc00-ffacde8bd5ac,Inbound,Feedback,UnProfessional Behaviour,,08060ff0-c7bf-4275-ac7d-ae6a8b88d7b0,,10/08/2023 07:42,10/08/2023 07:42,10-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
a97fbd9b-ee78-4808-8838-8fd2e632f255,Inbound,Returns,Reverse Pickup Enquiry,,1c5e3d40-de0e-411d-bc5e-cd986f6029f5,,10/08/2023 07:48,10/08/2023 07:49,10-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1f09b1b5-38d3-4d01-98d3-ba14bbc71f84,Inbound,Order Related,Installation/demo,,3ad648c2-9fcc-457b-bac0-1f599875409c,,10/08/2023 12:03,10/08/2023 12:19,10-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
085e0fbd-c053-4c15-b698-717af5a4e3d4,Inbound,Returns,Reverse Pickup Enquiry,,11965414-cdc0-4f19-add7-616a76aa2819,,10/08/2023 14:00,10/08/2023 15:23,10-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,1
794f406d-9100-4051-8294-3e34f792f9a4,Outcall,Order Related,Installation/demo,,fa3f5a2e-5a98-4354-b92c-36a645d8d288,,10/08/2023 20:50,10/08/2023 20:51,10-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
63f506de-1e10-41b8-92cc-c8e8af8b9c5e,Inbound,Returns,Missing,,faac7887-57dd-413e-95cd-97c7953af25c,,10/08/2023 22:04,10/08/2023 22:05,10-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
8e10f417-3a1c-4215-8207-71ee463b7025,Inbound,Returns,Return request,,9d02e10e-3654-4864-b5d2-d7e12367336f,,09/08/2023 21:14,10/08/2023 07:19,10-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
93f66bf5-164a-416b-a7b7-1c04af0e4e6c,Inbound,Order Related,Installation/demo,Installation and demo was included in my product but   didn\u2019t provided . Please never by any product from Shopzilla.,14efb6d5-ff87-4574-9265-adee7e19185c,,10/08/2023 08:59,10/08/2023 09:48,10-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
97f55d37-208d-44ec-871d-833d7284bfd7,Inbound,Refund Related,Refund Related Issues,,9eafff35-fcd5-4e72-9c9e-7051e82c6541,,10/08/2023 12:26,10/08/2023 12:27,10-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
b68a87cc-1a0a-44cc-be42-86dfbfe6483c,Inbound,Product Queries,Product Specific Information,Solve problems as soon as possible ,8600fabb-2fd5-4bc9-acbc-668a5a986d6e,,10/08/2023 16:24,10/08/2023 16:26,10-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,3
d2df77de-1c8c-4cfc-a8d9-bc9961054885,Inbound,Returns,Reverse Pickup Enquiry,,ed11d4a0-5b42-4615-a7e2-e48ecea5ced5,,10/08/2023 19:15,10/08/2023 19:19,10-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
ee0eedcd-a51b-49ef-b63e-c537ab5f28b6,Inbound,Order Related,Delayed,,66b5a9a0-6836-49d2-b9f6-708ae790c1eb,,10/08/2023 20:32,10/08/2023 20:48,10-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
68a0c22e-4c42-406a-9df2-76f882d9fab1,Email,Returns,Reverse Pickup Enquiry,,825602ae-433b-4787-b2af-74936d529693,03/08/2023 21:38,10/08/2023 23:31,10/08/2023 23:31,10-Aug-23,ALLAHABAD,Mobile,31999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,2
d0fd21c4-5bf4-43bf-aad5-940ba1a209ba,Inbound,Returns,Technician Visit,,f1aeb501-2e52-48b6-a9ee-7cd513c8764b,23/07/2023 16:36,09/08/2023 22:23,10/08/2023 08:34,10-Aug-23,MORBI,Home Appliences,10499,,Mike Fields,Madison Kim,John Smith,>90,Split,5
a2e28a3f-8431-4103-9350-7bb8d0df1d54,Inbound,Returns,Reverse Pickup Enquiry,,f0096715-2040-463e-913d-d1a921b37450,,10/08/2023 14:28,10/08/2023 14:30,10-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
4a708606-8ce8-41f6-a604-1c571adf0555,Inbound,Order Related,Delayed,Very late delivery ,c4c52142-b446-4ec4-8134-c4c7f57ae50b,,10/08/2023 17:52,10/08/2023 18:50,10-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
fee8d629-5f6d-475f-9004-964d1cb85aea,Inbound,Payments related,Online Payment Issues,,11cd8aaf-6830-485c-af85-f840908e1aed,,10/08/2023 09:44,10/08/2023 09:44,10-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
6dd76b56-d883-44f5-b713-18d51bc978f4,Outcall,Product Queries,Product Specific Information,Nice ,aa8eede2-ab1e-48fb-a7e5-52f47b4aa8e8,,10/08/2023 18:25,10/08/2023 18:37,10-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
23e8ee78-b0ca-4ab7-aee8-f36de7e9341e,Inbound,Product Queries,Product Specific Information,,d87d211c-a465-4f69-9f62-f30553104f10,,10/08/2023 18:39,10/08/2023 18:41,10-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
17eb82a0-b8c8-4657-a540-16d1ade5fdb3,Inbound,Returns,Return request,,05681f6a-e7b1-41f1-8604-ad1ad7ce2220,,10/08/2023 20:23,10/08/2023 20:26,10-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
32063528-4430-42b0-b9aa-776032cc60a8,Inbound,Returns,Missing,,4c72c31e-dd44-4953-8b17-193e6314089c,,10/08/2023 08:02,10/08/2023 08:10,10-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
3fc77318-419d-435e-8ea2-2fa2d6c43525,Inbound,Returns,Reverse Pickup Enquiry,Very good ,63251a95-3120-414f-b319-4291924e4cb2,,10/08/2023 21:08,10/08/2023 21:11,10-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
f4659a64-59ad-4320-aa1a-6699df0416ca,Inbound,Returns,Reverse Pickup Enquiry,,09a39ca4-b932-4622-8303-9c3a5a307037,,10/08/2023 15:58,10/08/2023 16:23,10-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,4
77c91bf5-ff0d-4758-94fc-cfea9358ea93,Inbound,Returns,Reverse Pickup Enquiry,Good ,e203fe7b-7bb4-45b5-a638-3af06e0e81e6,23/07/2023 10:58,10/08/2023 16:36,10/08/2023 16:36,10-Aug-23,JHANSI,Electronics,349,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f1996f21-814c-45e8-a110-9eb23e760c8c,Inbound,Feedback,UnProfessional Behaviour,,2ad0d57d-ce7e-4dbe-82f0-5fa7645d29ba,,10/08/2023 00:44,10/08/2023 00:46,10-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,4
bd2ab1d5-51fc-4b8a-a837-c8f5d8f3206d,Inbound,Returns,Service Centres Related,Good job,a0abc4f9-43c1-45ff-91e9-1420390cf5a9,,10/08/2023 19:22,10/08/2023 19:27,10-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
d73becbf-9bbd-472b-bb72-484ba0fd12e6,Inbound,Returns,Reverse Pickup Enquiry,,5f4d9f30-93ee-4dd1-99f9-a37798fac78d,,10/08/2023 23:23,10/08/2023 23:35,10-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
8ac76273-2fa1-40a2-8b16-4a6c69cd2b24,Inbound,Order Related,Delayed,,f52f7a5f-70f6-4d8b-95fc-6b447e220a5c,,10/08/2023 06:50,10/08/2023 06:53,10-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
516e055a-15e2-4655-9ba4-bb9130e7051f,Inbound,Order Related,Order status enquiry,"Do not fake promise to customer about delivery.provide mail id or grieveness redressal contact to customer for complaint. And yes your competitors is SuperBuy. And SuperBuy is no 1 in customer service and satisfaction. You, Shopzilla is kid compare to SuperBuy. Imreove one thing only - customer satisfaction ",08388a34-4cbd-472f-9e18-ab71867dd2a6,,10/08/2023 13:28,10/08/2023 16:28,10-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
61c0ad75-78d5-40f5-9eb1-05431fe3b249,Inbound,Shopzilla Related,Shopzila Premium Related,Good ,2338055e-640d-485a-87ab-d5875f4174e5,,10/08/2023 17:18,10/08/2023 17:19,10-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
d99c1bec-6c8c-4722-acf9-971199163447,Inbound,Order Related,Priority delivery,Not solve my problems still now,bca589af-8fc8-4f15-8962-c94a1181b0d1,03/08/2023 23:24,09/08/2023 22:10,10/08/2023 07:09,10-Aug-23,KOLKATA,Home,283,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
84f82165-3413-4538-9fd3-04403450c59e,Inbound,Returns,Reverse Pickup Enquiry,,6037d5c7-6501-4355-9595-c77995ccb9c0,08/07/2023 11:12,10/08/2023 09:29,10/08/2023 09:36,10-Aug-23,JALANDHAR,Electronics,1,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
54df6f30-f0ac-4ad0-b0b2-5dd4b1de2a72,Inbound,Returns,Reverse Pickup Enquiry,Solve my problem as soon as possible.,644e011d-4ee7-41ae-bc70-33413e2f723b,,10/08/2023 00:18,10/08/2023 00:19,10-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
b8022486-1f0d-4fa3-874a-f9429e7c2da7,Inbound,Returns,Reverse Pickup Enquiry,,1ef1f871-5cc1-4249-b6bf-28b1f9cfce2b,,10/08/2023 18:16,10/08/2023 18:17,10-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e9672c8e-62c3-4a32-88cb-504d0dfb346a,Inbound,Feedback,UnProfessional Behaviour,,9ccbf93d-bd3b-43e4-8b6e-cef174411913,,10/08/2023 12:54,10/08/2023 13:13,10-Aug-23,,,,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
7d4c775b-35e9-4c73-83d7-c1f76f90a39f,Inbound,Returns,Fraudulent User,,a5a903ab-8bf3-4668-975e-0b7173ac300f,,10/08/2023 20:12,10/08/2023 20:14,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
2c3de0ed-338c-4ea4-b311-cc4b07010020,Inbound,Returns,Reverse Pickup Enquiry,Very good ,181ab280-7c2d-423c-a61e-ef8abf4400b3,,10/08/2023 12:49,10/08/2023 12:50,10-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
dd32b742-399e-4bc0-850c-72c2704a29e0,Inbound,Returns,Wrong,,ef9a8560-6acc-4062-8313-e46acf7d21dd,,10/08/2023 07:26,10/08/2023 07:29,10-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
b3e49b6e-d5b3-477e-9826-9006319eeb6a,Inbound,Order Related,Order status enquiry,There is no coordination between your delivery partner and Shopzilla.,3ecd18d4-7ccf-46c8-b9f8-f39574accea5,,10/08/2023 09:52,10/08/2023 17:09,10-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
a9f93a5c-2e20-4740-81e9-a12ed15bb132,Inbound,Order Related,Order status enquiry,,6126eb5f-19bd-43db-9d61-2a7fff4e4b2d,,10/08/2023 13:12,10/08/2023 13:13,10-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
fd931e82-75ba-4828-bc3d-1db9e37b1a81,Inbound,Returns,Fraudulent User,,bd72ffd2-ff71-45d9-8db7-2da4fdd41c52,,10/08/2023 22:51,10/08/2023 23:06,10-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
9f36ae4a-2dca-45b5-83eb-0a0554f29975,Inbound,Returns,Reverse Pickup Enquiry,,1bb9b045-0d28-4460-8d38-c019e2de5e65,,10/08/2023 07:53,10/08/2023 22:53,10-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
4fff4091-f895-4788-b314-9963e02071d1,Outcall,Returns,Exchange / Replacement,,f069daa6-487f-47c1-8980-9c0f624938e2,,10/08/2023 14:30,10/08/2023 14:32,10-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
490624e8-5f60-4e34-bef6-9513b97994b7,Inbound,Product Queries,Product Specific Information,No clarity. Need to disconnect the call without any resolution.,cc3d50c7-8325-47fa-a1ec-527c083814e2,,10/08/2023 17:10,10/08/2023 17:11,10-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
383b0354-bcea-4956-ac5e-e399aef7593d,Outcall,Order Related,Order status enquiry,Good ??,c4761821-8564-4cfe-82a9-0c8f4c5f9b8f,,10/08/2023 18:27,10/08/2023 18:30,10-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
c4362f59-8ae7-4128-9f20-46442b908842,Inbound,Order Related,Delayed,,3bca272a-a807-4eab-bd26-3c9419a894fc,06/08/2023 09:53,10/08/2023 07:36,10/08/2023 07:37,10-Aug-23,WARANGAL,Electronics,1299,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
293e00ab-f4ff-495e-9ce0-4f7f2ba00093,Inbound,Order Related,Priority delivery,,5eee72aa-faed-4ded-9f6e-118b50f2ff28,,10/08/2023 20:43,10/08/2023 20:44,10-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
7ecedde2-cefa-443e-855d-077fb9963968,Inbound,Feedback,UnProfessional Behaviour,,eb224780-3e2e-4758-94f7-c897457dfffb,,10/08/2023 15:48,10/08/2023 16:00,10-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eb919e59-b37b-4f93-9203-10a469afc70a,Outcall,Returns,Fraudulent User,Good,0a1514d6-455a-4c7f-9e9f-1fbf2f9817e3,,10/08/2023 19:37,10/08/2023 19:56,10-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e2b2a2a3-b192-41bf-9dbf-d94bf6853017,Inbound,Returns,Fraudulent User,,a45fe403-e6e1-4352-98f0-dc97e183b0bc,,10/08/2023 07:01,10/08/2023 07:07,10-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
9ea10e70-b390-4642-ba84-8b5549990948,Inbound,Returns,Reverse Pickup Enquiry,"This coustomer support is the best ever ...polite ,humble, ready to resolve with full effort.....10 star",47a680f6-939a-48f1-88f0-31234eb0963a,,10/08/2023 17:49,10/08/2023 17:56,10-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
0f560d76-dbd5-459f-9682-1840ba5a0a90,Inbound,Returns,Service Centres Related,Pls try to mention service centre of warranty item code.on Shopzilla app or website  ,e4b9781c-1a54-4bb3-874a-e10861cad04c,,10/08/2023 19:58,10/08/2023 20:00,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
1588b3f9-d520-448b-80d9-e32ff9d3e022,Inbound,Returns,Return request,,6c2e6aea-35a9-4ee7-9b3a-a2a8d78e95c3,01/08/2023 08:00,10/08/2023 19:52,10/08/2023 19:57,10-Aug-23,HYDERABAD,Electronics,999,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
ff7b1813-06aa-448d-b71d-c8fb80e0b0f9,Outcall,Cancellation,Return cancellation,Tw,752c6b04-de29-464f-8bfa-4e886a06306a,,10/08/2023 12:12,10/08/2023 12:21,10-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
55e9a59a-b768-469f-9ba7-dda96ba731f2,Inbound,Returns,Return request,,c6df306e-a19b-499a-97a9-916b145c32ad,,10/08/2023 15:11,10/08/2023 15:14,10-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
76b424da-1a3f-475f-91a6-d1c8051bc807,Inbound,Returns,Service Centres Related,your feedback rquest mail in recived 5 minte but my imporant mail regaring my problem mail not recved after takling with you 1hr how i give you reating Shopzilla is good surve cutomer score 0,475852a7-d55a-4b45-889b-6c7a7002e306,,10/08/2023 15:18,10/08/2023 17:11,10-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
143adac7-0560-406a-baea-c6e83faaf010,Inbound,Order Related,Delayed,The executive disconnected the call in between.,e5d4bf06-881e-49a7-860a-b250742f373e,03/08/2023 15:44,10/08/2023 13:05,10/08/2023 18:04,10-Aug-23,PUNE,Electronics,8299,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,1
e08feacf-c2d9-4bf6-8045-b4c4f3efa3b6,Inbound,Returns,Fraudulent User,,66500000-4796-457a-8e96-9e4a92e2c341,,10/08/2023 08:05,10/08/2023 08:41,10-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
50a8e924-0afc-4a07-8611-4483d15a0589,Outcall,Returns,Fraudulent User,,51e9840c-42ce-4bb7-8cd2-06e4953ba706,,10/08/2023 15:42,10/08/2023 18:56,10-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
7639773b-b477-4a0d-9382-bece4ed4d54f,Inbound,Order Related,Invoice request,,fafe3ca1-e60f-49f3-ac90-88c56935267a,,10/08/2023 16:16,10/08/2023 17:26,10-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
28475edc-8475-496d-9862-b972a94d73a8,Inbound,Returns,Reverse Pickup Enquiry,,7cc1a917-e9a6-4927-9752-dce3a753c696,,10/08/2023 19:41,10/08/2023 20:17,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
67d09893-e1e6-4677-890a-71dc368d1163,Inbound,Returns,Missing,,8e0f5a6d-0eb7-40f0-813c-c92afefaa463,,10/08/2023 17:04,10/08/2023 17:07,10-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
b50ecaf2-0748-428d-88b0-42f8cb740ecd,Inbound,Refund Related,Refund Related Issues,It's too late to refund,ebc62e00-561c-4445-aca8-3b5cd82c976e,,10/08/2023 21:19,10/08/2023 21:20,10-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,1
212a349e-afaa-4e9a-8007-b483da26dc39,Inbound,Returns,Technician Visit,,a6aa4153-f143-4138-86b2-e8aae8c11e24,,10/08/2023 15:13,10/08/2023 17:33,10-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a79eb5d2-b09c-4975-9c17-8f38a1174ccb,Inbound,Returns,Wrong,,76d57059-453b-4062-a902-086f1e86df06,,10/08/2023 15:59,10/08/2023 16:03,10-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
020498a1-b73d-4215-9989-c8bae2a6d956,Inbound,Order Related,Delayed,Very very good ,13ef21d6-3efe-4a1e-bcca-02056a289d4e,01/08/2023 13:21,10/08/2023 08:02,10/08/2023 08:05,10-Aug-23,RUPNAGAR,Home,3219,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
3f731cf2-de0a-4440-a538-a944f132d7e1,Inbound,Order Related,Installation/demo,,5520c17c-bd21-41d3-ac9a-e6026880988a,,10/08/2023 17:55,10/08/2023 18:03,10-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,4
e48f9345-4432-4123-9027-69b0dcdaaa6e,Inbound,Order Related,Customer Requested Modifications,Very good customer support ,7dad605b-1d36-4065-872a-f589dc46e50c,,10/08/2023 21:19,10/08/2023 21:26,10-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
7d635c57-6708-4746-8018-b5ca0b5e0256,Inbound,Returns,Reverse Pickup Enquiry,,ad8507a9-6dae-44b9-a6e4-bd93c9040753,,09/08/2023 12:57,10/08/2023 22:40,10-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
4e5a6263-44ce-4fdf-8f44-c466df3c0bf1,Inbound,Shopzilla Related,Signup Issues,,092f806e-f939-4c2b-b39c-c08f6ab557ea,,10/08/2023 10:29,10/08/2023 10:54,10-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
73f5dd31-84d4-48ed-8a1b-a04d204d41d3,Inbound,Order Related,Order status enquiry,,d8ba5eb2-bfce-477b-8343-c613f4176721,,10/08/2023 16:50,10/08/2023 17:01,10-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
d949aa74-c57c-48d3-a209-1a416ac4dc59,Inbound,Returns,Reverse Pickup Enquiry,Audio quality was  poor,e91d1686-fc47-4f60-8404-c9a947ffb3e8,,10/08/2023 17:39,10/08/2023 17:41,10-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,2
2c2a4f94-9e7d-43f4-9a4c-af61a58d2b04,Inbound,Returns,Reverse Pickup Enquiry,,7c6ed71d-1965-4ca6-ac26-2a3fe1279520,,09/08/2023 23:42,10/08/2023 11:46,10-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
072e8b61-e773-4817-bb71-651dc2474238,Inbound,Returns,Reverse Pickup Enquiry,,959636f6-c762-4cd6-8c4a-860e14226caa,,10/08/2023 12:22,10/08/2023 12:32,10-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
b3e3797f-bf4b-4706-82f5-0156e3af9d0c,Inbound,Returns,Return request,Shopzilla support is really very good ,433e0a39-3bc1-4733-a898-4572f2905a7d,,10/08/2023 14:56,10/08/2023 15:01,10-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
bc246200-56e2-401c-ad80-f1ab36b774be,Inbound,Order Related,Delayed,,7e969b3a-43ac-4736-8a68-723551a914ce,,10/08/2023 16:36,10/08/2023 16:40,10-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
7acbefcf-2139-48e9-aa2c-d934f43ee6a1,Inbound,Returns,Missing,,64b2db6d-8880-440d-9943-c4ef868a8f6c,,10/08/2023 17:47,10/08/2023 17:49,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
0f64c6eb-c22a-4b51-9b8d-c0e9e6e0c363,Outcall,Order Related,Invoice request,Thank you,d8929e93-e888-47d7-a476-40ae623cdfb3,,10/08/2023 19:18,10/08/2023 22:17,10-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
444c5afc-3ff6-4334-b571-0299f40509ba,Inbound,Order Related,Installation/demo,I want to replace this device.,2be266cd-b33b-4973-8df3-6566963eddd3,,10/08/2023 20:38,10/08/2023 20:39,10-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
b341b851-7963-45d9-881b-551cb86916dd,Inbound,Returns,Reverse Pickup Enquiry,,d903f2d1-cfed-451a-ab1a-8904fc7ab9b4,,10/08/2023 11:18,10/08/2023 11:20,10-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,4
9af55aca-ceba-4a58-a943-912ea0ff7c6d,Inbound,Returns,Exchange / Replacement,,931d7491-b6e5-4f4c-9b95-0369020f9d3f,,10/08/2023 13:23,10/08/2023 14:24,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
bec6b921-191b-442c-851f-9393179f40aa,Inbound,Returns,Reverse Pickup Enquiry,,e073e51f-a11e-4ac9-bcab-df5a21ff9a21,,10/08/2023 15:13,10/08/2023 15:20,10-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,2
874ebb12-dde1-476a-92a4-beb168e9846c,Inbound,Returns,Return request,,4a7b1c99-16e8-48f1-b8ef-fc134c7c0417,,10/08/2023 18:46,10/08/2023 18:59,10-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
298cb7a6-08bb-485d-b452-549d7734f095,Inbound,Offers & Cashback,Other Cashback,,aa4e3d8e-27cc-40c3-88af-a646a90253b7,,10/08/2023 15:07,10/08/2023 15:08,10-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
2b178d89-eb08-46ed-81fb-61304ddfae99,Inbound,Order Related,Delayed,,60693bf5-46aa-420b-b838-cd54f45caa5e,,10/08/2023 09:07,10/08/2023 09:09,10-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
d310160a-f91f-4f20-8f4f-99d9d5c55272,Inbound,Order Related,Delayed,Didn't get required response as customer care don't have the information ,aae130c1-f389-47cd-a701-458e7571ea57,,10/08/2023 10:22,10/08/2023 10:35,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
3466bf5a-6f85-478a-8180-f91631afb435,Inbound,Returns,Reverse Pickup Enquiry,,7b4aa569-8133-48ca-b84a-41bd4cc8dc4b,,10/08/2023 06:46,10/08/2023 06:50,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
1bb2c2b6-f916-46ce-97cf-996276586841,Inbound,Order Related,Unable to track,,915f6072-e960-47e7-bc54-6fc91cfb72ae,,09/08/2023 11:09,10/08/2023 16:50,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8369a3b8-865f-48f3-9d22-f645e6d64491,Inbound,Returns,Reverse Pickup Enquiry,Good,2247db3e-fe9f-4b86-87e2-8fa74c0c4c72,,09/08/2023 18:48,10/08/2023 13:41,10-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
1529677b-c1c3-4fec-b523-1d01ce6e3a9d,Inbound,Returns,Return request,My issue is not resolved ,04901921-f8e5-47ba-846a-c7498e98a599,,09/08/2023 23:55,10/08/2023 00:00,10-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
a66c421a-2a85-4d25-ac53-05c5355ad9d2,Inbound,Order Related,Order status enquiry,,9ba2e269-8c63-492d-8743-5e7512f9ca8f,,10/08/2023 00:29,10/08/2023 00:30,10-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
01140c42-9ac9-4eea-bf8a-b4fbe19f8b75,Inbound,Returns,Fraudulent User,,085a8a20-68b1-4e9d-bd45-a810c5854b76,,10/08/2023 20:16,10/08/2023 21:16,10-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
c9385a74-c5fa-4bb9-b3e4-db60e0eb63c9,Inbound,Returns,Return request,Kindly respond in quickly,76dda855-b01a-4c69-b2d5-7ccfaffb85b6,,10/08/2023 22:21,10/08/2023 22:23,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
fd22c146-529d-45bd-90a9-a91a711c6d1f,Inbound,Returns,Service Centres Related,,c8a3e0b7-9cb2-4859-9240-d352a25fe7d7,,10/08/2023 16:56,10/08/2023 16:58,10-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
585a309e-83f7-44f6-9c16-3520ff601bb1,Inbound,Returns,Reverse Pickup Enquiry,,5d8b238b-f87e-4d2e-809a-df1a10f4fa44,,10/08/2023 21:32,10/08/2023 21:33,10-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
27ce3afd-0fd2-44d0-af22-f64e108023dd,Email,Cancellation,Not Needed,,a82a2c27-7622-4217-975a-989c412713c3,26/07/2023 19:08,10/08/2023 20:24,10/08/2023 20:24,10-Aug-23,CHENNAI,LifeStyle,1789,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
a38f1ec8-0fb6-4736-9aa5-287beaab51c7,Inbound,Returns,Reverse Pickup Enquiry,,25258fa8-4530-48d8-b48a-a589b0fbf26a,,10/08/2023 07:59,10/08/2023 08:01,10-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
7e046c38-0e6b-48a1-b4d9-6b2409a4594f,Outcall,Returns,Return request,Osm. ,5d66081d-acde-4ff7-9dca-08a3079e1356,,10/08/2023 13:56,10/08/2023 14:01,10-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
df1f202f-dfb1-4b2c-8561-c4b8de9fce8b,Inbound,Returns,Missing,Thanks,374535f4-c611-4926-8dff-10bd1dc53929,,10/08/2023 16:23,10/08/2023 17:02,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
9085c298-6f38-463f-891d-e35370bb9d67,Inbound,Cancellation,Not Needed,,e53c64cd-b76f-46d9-9bf2-6f5fb0f220e9,,10/08/2023 20:59,10/08/2023 21:05,10-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
7269cd39-45a3-498d-9a84-87d449e94124,Outcall,Product Queries,Product Specific Information,,5dc63758-3555-48c3-b5ac-443fa6be9b91,,10/08/2023 14:34,10/08/2023 14:39,10-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
5041aa84-2e43-4863-aa17-139e496c5d29,Outcall,Returns,Return request,,af40dcbc-1f44-4b09-9cb9-518ef926e110,,10/08/2023 11:43,10/08/2023 11:46,10-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,4
380164ff-e165-48b6-91d4-b39929451467,Inbound,Returns,Reverse Pickup Enquiry,,5584b2d0-5d33-421e-98a5-e76e0127047b,,10/08/2023 19:29,10/08/2023 19:30,10-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
9633e2b0-b27c-4904-acf7-8f29aa9e9995,Inbound,Returns,Missing,,dd6f34ae-1314-49f2-b274-fff09b05f47f,,10/08/2023 17:43,10/08/2023 17:46,10-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
25f34cef-f10f-4e0a-b19d-ff437794870e,Inbound,Shopzilla Related,General Enquiry,Thank you very much.I really appreciate your hard work ,7a6b2129-f21a-4945-9636-a4a13e015efa,,10/08/2023 19:20,10/08/2023 19:22,10-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
bb633b8f-6f8c-46dd-84e0-82511b911033,Inbound,Returns,Reverse Pickup Enquiry,,6621e67f-dba9-4df4-b40f-f29433173bdb,,10/08/2023 19:23,10/08/2023 19:24,10-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,3
21877bea-d1a4-4d15-8a6d-c22f3badc47d,Inbound,Returns,Wrong,,9cea5d18-d0d5-43e1-90ce-2b98ae5ecf2f,,09/08/2023 21:50,10/08/2023 08:00,10-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
6202aa47-7df5-4240-8b00-4b22df334304,Inbound,Returns,Reverse Pickup Enquiry,,e1120b14-4106-4c15-b0fc-954b59b934f6,,10/08/2023 08:08,10/08/2023 08:12,10-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
a8d9bfe9-bbc5-4377-a600-fc7f51f37c59,Inbound,Returns,Reverse Pickup Enquiry,,27c92099-f109-47c1-a6f8-daf7ec122d43,,10/08/2023 10:57,10/08/2023 10:58,10-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
95efb32f-b70c-4ffa-bc4f-bea4679b1f00,Inbound,Returns,Return request,,458b357c-e741-4ee2-b6b5-4fd14db3cd2e,,10/08/2023 13:57,10/08/2023 13:58,10-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
3c52573c-c39e-45fe-8c60-fd037297da90,Inbound,Order Related,Delayed,,eb7a8189-e505-4a14-8d8f-6e94262a4826,,10/08/2023 22:36,10/08/2023 22:37,10-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
d020cf4e-83f6-4c9f-8003-b1bf09388e9a,Inbound,Order Related,Installation/demo,,38f5af31-79e2-47b7-86b3-fe1e3cf93206,,10/08/2023 11:36,10/08/2023 14:25,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ec62894e-fa0a-4667-9a9a-8580008f5dfc,Inbound,Order Related,General Enquiry,,8a5e8a38-a236-4ae3-ad86-d243f51c96e4,,10/08/2023 06:38,10/08/2023 06:40,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
ae5d54de-e0ad-44d0-805e-443c5c61be79,Inbound,Returns,Reverse Pickup Enquiry,,0e6e80db-6bd9-4b8b-a2b9-4e10f7b31db1,,10/08/2023 12:01,10/08/2023 13:09,10-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
322a9721-15c8-4979-9c92-14b5e98d75b8,Inbound,Returns,Reverse Pickup Enquiry,,9e412dbb-006c-4263-b7ef-f8c5f5769de0,,10/08/2023 14:31,10/08/2023 14:32,10-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ffeb0e34-9bf9-471e-b1de-d6f324e7937b,Outcall,Returns,Return request,The company should have refund policy ,5bf9ef8b-2306-4ae6-a9d5-753b1aca22e2,,10/08/2023 15:54,10/08/2023 16:09,10-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,4
5117c4f7-aa26-4e43-9363-88aa166529fb,Inbound,Feedback,UnProfessional Behaviour,Aache courier boy   ,e522a4fd-e55c-4e39-b85a-673e0d646407,,09/08/2023 06:53,10/08/2023 09:53,10-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
9888cfec-cfea-4e79-a8fe-0e6b46b0c3bb,Inbound,Order Related,Installation/demo,,8ec4b5fc-11db-4853-9d64-2faf7a9a95ca,,10/08/2023 07:05,10/08/2023 07:06,10-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
1be005c5-7500-4a82-ade0-f68a5bac2551,Inbound,Order Related,Order status enquiry,??????,77585f02-c1df-4bc5-a692-1a56bc92fd00,,10/08/2023 13:05,10/08/2023 13:11,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
a86d971d-3e69-4314-b2d4-4eb6231d9925,Inbound,Refund Related,Refund Enquiry,,0269b41f-e5dd-4ca3-89ee-33e6cd41a36a,,10/08/2023 14:25,10/08/2023 14:26,10-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
b65d5b11-bcd1-4311-b093-80a20a72ffcd,Inbound,Order Related,Order status enquiry,,4af4ac8e-7924-4e13-aaf2-daedc85751ce,,10/08/2023 19:06,10/08/2023 22:49,10-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
3275ff61-b156-418c-9214-656f1fa6c08f,Inbound,Returns,Reverse Pickup Enquiry,,6ba3adbb-a86a-4926-95cd-c2711d91c37a,,10/08/2023 19:33,10/08/2023 20:03,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
99ba25f1-6a36-4ab9-a0be-2c1109d4082c,Inbound,Order Related,Order status enquiry,Why delay delay and who is responsible person for delay product deliveryOnly waste timeShopzilla is a reputed company but inresponbleCustomer's time & product not valuable in your delivery and executive members ,b11d5b4d-8a67-42b4-8fc4-5130f2ea1be6,,10/08/2023 21:16,10/08/2023 22:45,10-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
3ae7c0d4-60ff-44ef-a0d9-02da788be5a5,Inbound,Returns,Reverse Pickup Enquiry,My issue not solved by customer care executive since a very long time.I did too effort for it.,06a5fe96-1458-4332-843c-0a122acc7f18,18/07/2023 10:52,10/08/2023 19:41,10/08/2023 22:30,10-Aug-23,LUCKNOW,Books & General merchandise,40,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
ecfc3b3e-ff3d-4b84-89bd-a5016a1d1150,Inbound,Returns,Reverse Pickup Enquiry,,0f1884df-1be8-42e2-b497-fa11443672d7,,10/08/2023 11:46,10/08/2023 11:51,10-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
5b46de9a-b5ab-4542-a6a0-a9739dad95c0,Inbound,Order Related,Seller Cancelled Order,,65e85d1e-abff-42d1-b9da-3e2137556bfc,,10/08/2023 18:58,10/08/2023 19:02,10-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
7b0c4d36-caf0-4fc5-96bb-c6f222400fee,Outcall,Returns,Return request,Good ,ce7170bc-66d7-4ef2-8c74-838787a6500f,31/07/2023 00:21,09/08/2023 07:47,10/08/2023 14:43,10-Aug-23,KHAGARIA,Electronics,1499,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
11f83c4c-1ef2-4739-bc78-1f76fc9ca9d6,Inbound,Order Related,Delayed,,68598c9e-0fde-46c5-9ceb-67e0bbe191b0,03/08/2023 23:25,10/08/2023 21:49,10/08/2023 21:53,10-Aug-23,KOLKATA,Books & General merchandise,76,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
c126aedf-0fbc-482a-82fb-4ab72a78af18,Inbound,Returns,Reverse Pickup Enquiry,,0bebb814-2afb-40af-ae03-f8b1cd9d5b94,,10/08/2023 13:56,10/08/2023 14:00,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
1b99a6ff-94e1-4388-8c67-6cb624eadbb3,Inbound,Cancellation,Not Needed,,59e444b6-e4ad-4415-aef2-8ae15ba5f911,,10/08/2023 18:40,10/08/2023 21:49,10-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
4c5900d8-ac5e-4f79-af9a-d44348294be5,Inbound,Returns,Return request,Thanks,7cf92d66-64f7-4130-9490-6db69f392cf5,,10/08/2023 20:47,10/08/2023 20:49,10-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
8bed5a2f-8403-4c49-8e31-0d7b67c9ea7c,Inbound,Shopzilla Related,Shopzila Premium Related,,0276449a-0386-435e-908e-d0d5561334ec,,10/08/2023 16:40,10/08/2023 16:49,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
78a0765f-1031-453f-944d-f805c3a57386,Inbound,Order Related,Order status enquiry,,2877e7de-b10f-443d-b15d-d564af1f05e8,,10/08/2023 20:18,10/08/2023 20:48,10-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,2
f930e9ca-571b-4edf-b454-35ee77c80e18,Inbound,Returns,Wrong,Not solved my issue ,74590800-c8e8-4384-9395-d394d8c5eeb0,27/07/2023 17:50,10/08/2023 18:38,10/08/2023 19:51,10-Aug-23,KARAD,Electronics,1349,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,1
d9e2f277-048a-4c7b-913b-50578bb4eb55,Inbound,Returns,Technician Visit,Shopzilla started cheating with costumers. When my issue not solved between 13 Aug I go to consumer court. ,8a44886d-d17e-4671-91f7-6dadd15b08ba,,10/08/2023 07:22,10/08/2023 07:27,10-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
9d761087-c40b-4e33-bc68-69ba8172c7ac,Inbound,Returns,Wrong,,bd8cb11b-8bc4-4988-93ae-f172f37b43d1,,10/08/2023 19:30,10/08/2023 19:31,10-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
811a8c56-25ba-42af-8221-d8226fa37077,Inbound,Returns,Reverse Pickup Enquiry,Good experience ?????? so variy good sir,7df9ee62-a299-4881-9c82-e50b9df0fcb5,,10/08/2023 19:34,10/08/2023 19:39,10-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
e812e587-8e64-4482-aa3d-1136202c5a32,Inbound,Returns,Reverse Pickup Enquiry,,d583971a-dc7e-4b0d-b3ec-33f3f630607a,,10/08/2023 20:43,10/08/2023 20:44,10-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,4
02872594-2b15-4930-b6e1-eb72bb28479b,Outcall,Returns,Reverse Pickup Enquiry,,205e8eb9-8c51-486a-8f1e-5e5a4c91a423,,10/08/2023 10:59,10/08/2023 11:02,10-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
7b82af09-aac3-4fc7-bc55-ed393544339b,Inbound,Returns,Reverse Pickup Enquiry,,af11f59d-6741-4264-ac4b-b2e41f342e3f,,10/08/2023 11:47,10/08/2023 12:51,10-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5d0ae25e-8f48-490b-bfed-0b959f89bd88,Inbound,Order Related,Invoice request,,d5e1bbea-7d32-474b-b804-7cb414345a8f,,10/08/2023 18:35,10/08/2023 18:37,10-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,4
165d3fa4-55a4-4159-80c3-44da526bea75,Inbound,Returns,Wrong,,4bfd8556-3a3a-4ab1-b95c-83a4e9f67d32,,10/08/2023 17:13,10/08/2023 17:16,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
97b21804-3a24-47df-8c4c-7a3baa71c0f9,Outcall,Payments related,Online Payment Issues,,6c8f716e-b332-427e-9ea3-cd8e990b0920,,10/08/2023 17:32,10/08/2023 17:35,10-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,4
f61b3d4f-3536-4dc0-90c9-afcd626f657a,Inbound,Returns,Return request,,81a7275a-2b61-4726-8b73-35966f3e2552,,10/08/2023 19:45,10/08/2023 19:49,10-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
d0000aad-6cee-43d6-8d5a-1f2511369154,Inbound,Order Related,Installation/demo,,f6f34140-7f2b-491f-8dcd-ae27d02064ba,,10/08/2023 19:33,10/08/2023 20:07,10-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
443b0a30-f08b-414e-a6a7-f3c55f7498ad,Inbound,Feedback,UnProfessional Behaviour,My issue not resolved 8 days over,af08217d-0061-462c-8fa8-fa72cf00e2cf,23/07/2023 10:54,10/08/2023 11:11,10/08/2023 11:12,10-Aug-23,HOWRAH,Furniture,1546,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
327ebe4c-a227-410c-815c-6d7040fd008f,Inbound,Returns,Reverse Pickup Enquiry,,ff9a7556-6031-4971-a55c-7757c612a26c,22/07/2023 21:49,10/08/2023 17:06,10/08/2023 17:12,10-Aug-23,SARAN,Mobile,12499,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
4efee5a3-9123-4673-91fd-18d875089d2e,Inbound,Product Queries,Product Specific Information,Overall good !!??,a4263b09-d201-421a-8dfa-418d14e40295,,10/08/2023 09:56,10/08/2023 11:12,10-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
89cab12f-ddbf-458c-8a6f-22c989aabb2f,Inbound,Returns,Reverse Pickup Enquiry,Please do not tell customers to wait for another call.issue must be resolved in one call,e3d3c35f-353f-4440-88f2-0dafb6a0572e,,10/08/2023 16:45,10/08/2023 17:36,10-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,4
e5e0794b-7722-4382-be8f-95997a2bc0a3,Inbound,Returns,Fraudulent User,He is very polite and helpful ,7509927e-e4cc-450f-96c8-eb8a98598497,,10/08/2023 18:55,10/08/2023 18:56,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f8a12a74-6b04-494c-b4ce-e5e68ce3dce0,Inbound,Order Related,Priority delivery,,b1ce5dc0-9434-4023-8957-f7f359b0b19a,,10/08/2023 20:05,10/08/2023 20:06,10-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
0d9a0c40-67ff-419c-be90-13fd6981ad5a,Inbound,Order Related,Installation/demo,,75346eaf-08c4-4042-84f4-d33ee4fbc0eb,,10/08/2023 21:03,10/08/2023 21:10,10-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
fb56065e-3641-47cc-b21e-7abebbf92054,Inbound,Returns,Reverse Pickup Enquiry,,543a078a-ade5-4473-b77b-d98b7ce58a21,,10/08/2023 06:45,10/08/2023 06:47,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
b43fb265-dc2c-4546-a520-36f16d378218,Inbound,Order Related,Delayed,Shopzilla customer service is good,dbb2ec7e-016d-4ec9-a23b-e92422bfe2ee,,10/08/2023 17:14,10/08/2023 17:17,10-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
b7474b39-70fa-4f55-b340-43d353d13f3e,Inbound,Returns,Reverse Pickup Enquiry,All  fields excutive staff make responsibility to work.,de513b54-d235-4d98-afe8-e52c7e4092f3,,10/08/2023 09:35,10/08/2023 11:02,10-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
800f51cd-35c3-408a-b86b-8aadacbb3130,Inbound,Returns,Reverse Pickup Enquiry,,c342122c-f231-4c66-bfa1-8bc5c163dd66,,10/08/2023 11:19,10/08/2023 11:19,10-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
aaf99d05-b915-4514-a4a5-011468837f2b,Inbound,Returns,Reverse Pickup Enquiry,,cc17b16d-630e-4ab0-94d3-c6327af1d8e5,,10/08/2023 23:53,10/08/2023 23:55,10-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a71a834e-cb4f-4992-9cea-3394ea8fb838,Inbound,Returns,Return request,,92b39dbc-bba9-4361-a208-7692e5c5ddeb,02/08/2023 13:43,10/08/2023 09:13,10/08/2023 09:33,10-Aug-23,CHANDANNAGAR,Electronics,1699,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ea1793e4-652f-446d-968f-6a8a7fdcc0fc,Inbound,Returns,Wrong,,c69e638c-ffee-466c-9eb2-8a305666d6c4,,10/08/2023 09:37,10/08/2023 09:40,10-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
49e7d36b-a74b-4831-a441-72f6eebf9f2d,Inbound,Order Related,General Enquiry,,02a4ce68-3c5c-4997-9d5e-9138d9169a84,,10/08/2023 11:48,10/08/2023 16:20,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,2
a753d0a8-6b4b-4f71-964f-6309a5047b14,Inbound,Order Related,Delayed,,42606eeb-29c0-4395-a6a3-7faf035623c7,30/07/2023 16:09,10/08/2023 01:46,10/08/2023 07:32,10-Aug-23,PUNE,Home,227,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,3
117cea9d-bac4-49ba-ad3a-cf19e10a54c2,Inbound,Shopzilla Related,General Enquiry,,72cc0ebf-d724-406c-ad63-e9f619c57307,,10/08/2023 10:46,10/08/2023 10:48,10-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
00d3b1b5-9c3f-4d51-bec4-f0464bb595ba,Email,Refund Related,Refund Related Issues,,52b9d232-f559-4006-9330-b423997989c3,,10/08/2023 20:38,10/08/2023 20:39,10-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
c31c4834-cde6-4776-adba-4167ad1e3947,Inbound,Returns,Missing,,2a6a826e-f044-4644-9136-1eda9314775c,,10/08/2023 21:59,10/08/2023 22:03,10-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
c12eef85-400d-4b68-905f-fbc420457947,Inbound,Returns,Reverse Pickup Enquiry,,657c42fc-698a-40fd-8035-853a8366cf96,,10/08/2023 12:12,10/08/2023 14:49,10-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
66a75364-8de8-4f5b-a919-5767194d1b82,Inbound,Product Queries,Product Specific Information,,6741b165-d6a7-4d9f-9849-25c62e0a4210,,10/08/2023 15:56,10/08/2023 15:58,10-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
3ea070ed-d000-4ba0-a6a2-6ef715fd9316,Inbound,Order Related,Installation/demo,,4f890f89-5408-4fee-b8fe-ad666ebb6ae9,,10/08/2023 17:45,10/08/2023 17:48,10-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
b7a0b8b6-13a4-4666-84b3-5c213ef9b1f9,Inbound,Returns,Reverse Pickup Enquiry,,a79b03fd-2886-4d79-a7db-ae8c43837fac,,10/08/2023 10:04,10/08/2023 10:10,10-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,4
1c35ebf2-8d9c-40eb-b4b4-f13bfc5bf76b,Inbound,Returns,Missing,Thankyou ,db5b7d20-210a-4493-8378-77bcb4e5b7de,,10/08/2023 19:41,10/08/2023 19:43,10-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,4
7a4b8ecb-92e7-459b-861f-560a7a30ba3c,Outcall,Payments related,Wallet related,,836a66d0-e5f4-48ae-ad78-4568c598e293,,10/08/2023 20:44,10/08/2023 20:54,10-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
8d1a95ec-8d7a-49dd-896b-2a2f21ed0ae6,Inbound,Order Related,Order status enquiry,,3afb2220-c52d-4a40-bf8a-5808f3f93c7a,05/08/2023 11:07,09/08/2023 06:27,10/08/2023 06:03,10-Aug-23,HYDERABAD,Mobile,14999,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
0790c444-524e-41f5-8095-cc480872bbaf,Inbound,Returns,Wrong,,83762a6a-e377-460f-8f7d-404423aa6258,,10/08/2023 10:34,10/08/2023 10:42,10-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
96d2b755-39c1-4fb7-b376-3c7f77f5bf5f,Inbound,Order Related,Order status enquiry,,57b2f066-a097-4677-9532-b2431707fb1f,,09/08/2023 18:44,10/08/2023 00:49,10-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
22e8f016-ea34-4aee-9aea-de5adee1a04b,Inbound,Payments related,Wallet related,Thanks ??,3a35dd0b-f552-4648-ba56-95e510344caa,,10/08/2023 09:26,10/08/2023 09:30,10-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
971ecd98-9334-4ec2-a391-222ca4dd74c8,Inbound,Returns,Missing,,860e79c7-13aa-49e6-a05a-0e429fdfbd66,,10/08/2023 11:26,10/08/2023 11:45,10-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
cda2650e-1766-4480-80e8-87c3dc62956a,Inbound,Order Related,Customer Requested Modifications,,8e405a8f-e0ea-49f6-ae00-597c6e49b7a4,,10/08/2023 13:03,10/08/2023 13:03,10-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
662dc190-765b-414d-9dfb-aa67684cf15c,Outcall,Returns,Return request,,7765b71b-1837-4f40-9d15-2d106b1c072e,,10/08/2023 13:37,10/08/2023 13:43,10-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
22e36ad2-3c04-4fb3-86bc-ad1fe7975eaf,Inbound,Returns,Return request,,39fdf5fc-3163-4645-80c7-8728083978b4,30/07/2023 10:12,10/08/2023 19:26,10/08/2023 19:30,10-Aug-23,GURGAON,Electronics,1299,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
75cc9401-7c7a-421c-816f-7aae3dd67550,Inbound,Order Related,Installation/demo,,0b5e51f9-b1e9-454f-84a7-6aeb649a04d9,,10/08/2023 15:07,10/08/2023 16:13,10-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
54248b46-3407-4c5d-b861-33e89cd76b21,Inbound,Returns,Reverse Pickup Enquiry,,285c3be3-4dc8-4bc5-ba34-ea455f9d0919,,10/08/2023 09:06,10/08/2023 18:32,10-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5af8a201-00f5-437a-b6aa-222e149b9c78,Inbound,Product Queries,Product Specific Information,,3bf26853-69df-4aec-9f4a-d3ef719db17e,,09/08/2023 10:24,10/08/2023 23:47,10-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
8efd1838-de39-4849-b1cc-c282ebbda5b4,Inbound,Returns,Wrong,Mr.   from Shopzilla understood my problem well. He is a nice person and talking to such people instil our trust in Shopzilla.He is an asset.,3f6b80a3-e004-48f8-8d51-dc0b19b098bc,,10/08/2023 01:09,10/08/2023 01:26,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
e1f3d269-0d7d-4bec-bdd3-03f7137377c5,Inbound,Returns,Service Center - Service Denial,,7e95c4e0-c204-4854-93e2-70c38e1eb114,,10/08/2023 14:02,10/08/2023 15:40,10-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
d22c6f69-678f-4af7-99e5-136c801d0206,Inbound,Order Related,Invoice request,,50fb3eaa-0573-44f6-bd51-cd489953405a,,10/08/2023 14:57,10/08/2023 21:28,10-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
319aea31-88df-42c5-bd82-1f33a813ed99,Inbound,Order Related,Delayed,,8e3097a5-d0bc-4f73-b8b0-a11e983ff027,,10/08/2023 16:40,10/08/2023 20:18,10-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
aba1f1e0-cbff-47ab-9543-9cbc3cc2c58e,Inbound,Order Related,Installation/demo,,c9610bb8-6b41-42f6-8476-22a9e2e0c5b6,,10/08/2023 19:58,10/08/2023 19:59,10-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
bcd4e756-72aa-4fff-a0b5-68dd10ff710e,Inbound,Returns,Missing,Very good ,11994dc4-a470-4c59-bc3a-45838dbd833b,,10/08/2023 11:43,10/08/2023 11:44,10-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
acb7fae1-1771-42ff-9277-24a48cce104c,Inbound,Order Related,Installation/demo,,a5aadada-2520-4d75-9368-049d806fac87,,10/08/2023 10:03,10/08/2023 10:27,10-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,1
5b9d5c94-17de-44a9-a819-e0f24b5b9d94,Inbound,Returns,Return request,Good ,afd33cbe-2192-41e4-a138-e73a0636135c,,10/08/2023 17:20,10/08/2023 17:21,10-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
71270460-7552-41e0-b91a-960c1cf15f2b,Inbound,Returns,Reverse Pickup Enquiry,Very good,72b566ed-9514-4620-ac7b-459c8ac70c8d,,10/08/2023 22:42,10/08/2023 23:48,10-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
3e0aa6c7-bef9-43da-a082-1af81bfca2fb,Inbound,Returns,Service Centres Related,,38be1db1-4040-4e88-98bf-1144d7d88c12,,10/08/2023 09:58,10/08/2023 11:24,10-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,1
c65dfbde-e856-4a1e-b35e-194a8fb712bc,Inbound,Order Related,Installation/demo,,de9b0798-7125-46dc-9c1a-ca624e3cb9c5,03/08/2023 23:39,10/08/2023 00:26,10/08/2023 00:36,10-Aug-23,BANGALORE,Home Appliences,8699,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
7772103a-ab2a-4061-aa2b-f81120b99f09,Inbound,Order Related,Delayed,,9599a267-d7cf-4501-8d95-1b47869f5b31,04/08/2023 14:04,10/08/2023 12:13,10/08/2023 12:17,10-Aug-23,PORSA,Mobile,24999,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
7cdd8a81-ea6a-470d-9284-6c738f97bacf,Inbound,Returns,Return request,Delivery boy are rookies now day they don't know much,d6b8b556-13ef-4b24-9dd9-7e792055d4a0,,10/08/2023 07:26,10/08/2023 07:27,10-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
95bb02c4-e232-4c4d-ba49-1c00d240a0a7,Inbound,Feedback,UnProfessional Behaviour,,23d3b80c-31bc-4c66-85d7-855a51422d6d,,10/08/2023 13:54,10/08/2023 13:55,10-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
912cbe6e-baa4-4e44-ae3f-f61e96afbb82,Inbound,Returns,Reverse Pickup Enquiry,Customer care system is too good but resolve the time issue ????,9e877600-6d38-41eb-8f05-6a2c2a6a451d,,10/08/2023 18:07,10/08/2023 18:11,10-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
13d53db2-8d25-4e9a-acc7-1565e3a18356,Inbound,Order Related,Delayed,,b0bf7444-e661-4e06-b155-9eea27adca70,04/08/2023 12:32,10/08/2023 09:00,10/08/2023 09:01,10-Aug-23,VARANASI,Electronics,799,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,3
b2d277be-1cc5-4267-8a76-eee7fcffa3ee,Inbound,Order Related,Delayed,,b049322c-837d-4dd8-92c6-67a3da6abd0d,,10/08/2023 17:50,10/08/2023 17:51,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
b4cf0262-61e4-4734-bc6a-93f5f487b7d1,Inbound,Returns,Fraudulent User,Very good ,7cb1d771-68cc-43c4-b4f0-666c53efe7ff,,10/08/2023 19:33,10/08/2023 19:34,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
6ab4fe0c-ab91-4418-8f38-4a27027bc028,Inbound,Returns,Service Centres Related,na ,3218071e-d226-4a69-b753-317674890e8e,,10/08/2023 13:45,10/08/2023 13:50,10-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
e830128f-7c57-48b8-9445-cae30dba001f,Outcall,Order Related,Installation/demo, Very nice ,f036d53d-de13-4929-9f80-350dc334b8d5,,10/08/2023 18:53,10/08/2023 20:31,10-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
c6f28731-840b-40cc-b086-340df774bd21,Inbound,Returns,Reverse Pickup Enquiry,,c8ced3b6-7137-4514-9b77-6f94c9fbeb84,,10/08/2023 12:52,10/08/2023 14:10,10-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,3
0438ae31-081f-454b-9744-82cd390b2c84,Inbound,Returns,Reverse Pickup Enquiry,,0238987d-2dfb-4709-a0fd-3769a90c29ba,,10/08/2023 17:07,10/08/2023 17:11,10-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
3b751841-40b5-4796-a1e2-ea3d47653aa3,Inbound,Returns,Reverse Pickup Enquiry,,c6331962-c606-40dc-8d6f-17c604720c00,,10/08/2023 21:16,10/08/2023 21:29,10-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
429762bb-a63b-408c-a517-1398fe7d982a,Inbound,Returns,Fraudulent User,Very good response ,d8febdd7-16ef-4d1b-a699-74a111a423df,,09/08/2023 22:51,10/08/2023 01:10,10-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
4633defb-7e68-4000-892f-a7cc6c94082c,Outcall,Returns,Return request,,f7cb6d71-5543-4d71-be82-ce1310d87e30,,10/08/2023 11:27,10/08/2023 11:28,10-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
71982574-188e-46fc-a381-9279a8477a98,Inbound,Feedback,UnProfessional Behaviour,"Whole matter has been escalated again and again and my issue has not been resolved yetThe executive i Had conversation with,told me that his senior person will contact me regarding my issue,I have not got any call from Shopzilla team till now..  Extremely disappointed....And some of the executives by self marks the issue resolved without doing anything....Fed up with such service....",2fa2c581-0cb0-4416-a6de-ae40efe5a98e,,09/08/2023 11:25,10/08/2023 10:21,10-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
d8977bb4-7de0-44b5-8839-d5ff023daeaa,Inbound,Returns,Reverse Pickup Enquiry,,c69c9062-b1ce-41d9-b16d-ee667d36a606,,10/08/2023 13:04,10/08/2023 13:23,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
4b169106-9c12-47af-b127-940b79d08fe1,Email,Refund Related,Refund Enquiry,,e49374c0-e093-4b76-b709-d737cd808ad0,,10/08/2023 18:42,10/08/2023 18:43,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
333a64d6-59d5-4911-bd62-d31e31a5edce,Inbound,Returns,Return request,,c4edac27-c072-4d36-bad0-081c5b59e138,,10/08/2023 21:09,10/08/2023 23:05,10-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
aef69497-d8d3-492e-9424-beefa0d66f65,Inbound,Order Related,Order status enquiry,,432d76e2-2eee-40cc-82b2-5e89d3e73753,,10/08/2023 20:14,10/08/2023 21:54,10-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
57a00c8b-ae4a-4c01-b4e6-37f3960b6811,Inbound,Returns,Reverse Pickup Enquiry,,b5eb781e-53f9-45c6-87e9-ce6f01a589d8,,10/08/2023 18:31,10/08/2023 18:35,10-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
d6503b30-181f-4d24-bda0-5bc28ee8efa4,Inbound,Order Related,Seller Cancelled Order,Many time we ordered but it's gon cancelled due tu price bulk it's bad. You take action against this like distributor..,788b228e-2cdc-4632-9e9c-ca9d70ef4036,,10/08/2023 15:56,10/08/2023 16:13,10-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,4
5b500c29-6aa8-482e-a573-cfad791d3419,Inbound,Product Queries,Product Specific Information,Return issue,64f82c80-609f-46cc-9e20-d27494c42449,,10/08/2023 15:42,10/08/2023 16:42,10-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,1
04f281ca-4daa-43ac-b5b0-f338513426e9,Inbound,Order Related,Invoice request,,6ca36bae-d8b5-4fcf-ae65-da90c2d5084d,,09/08/2023 16:03,10/08/2023 07:35,10-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
c76f6564-64ab-4d18-a41f-9ee0653af7b9,Inbound,Returns,Return request,,2f4d0033-d1bb-4783-9f5d-2278fafa9a92,,10/08/2023 01:12,10/08/2023 07:47,10-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
a670c5a9-7dea-4007-bd5f-268c76927977,Inbound,Returns,Return request,,d2a40f15-20bd-443d-b876-58ba4f87419c,,10/08/2023 10:12,10/08/2023 10:16,10-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,3
dcbe41a7-eec2-4bbf-9243-37b46db8dcf2,Inbound,Order Related,Order status enquiry,,6e7d9252-a28c-43a7-ba99-96e4781e4df2,,10/08/2023 22:13,10/08/2023 22:19,10-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
6e20c587-606f-4941-861d-2ae355d80102,Inbound,Returns,Reverse Pickup Enquiry,,4983ffbe-3214-4df8-a5fd-f9f2d972c949,,10/08/2023 20:35,10/08/2023 20:39,10-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
cbeb6674-c3f9-4a15-ad66-6fbfd380f49f,Inbound,Returns,Return request,,e613dac7-b9c5-4598-ab62-493c130d5466,03/08/2023 21:51,10/08/2023 12:31,10/08/2023 12:34,10-Aug-23,SONIPAT,Electronics,1799,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
b1c37019-906c-4fb2-aedc-2191a606aad6,Inbound,Returns,Reverse Pickup Enquiry,Pickup ke liye 15 day tak complaint kiye hai 48h ka time diya jata tha but abhi tak product   kiya gya sabse ghaiya costumer hai Shopzilla ka jld se jld pickup karwaiye product ,f2f43459-18bc-4464-af60-481b3cf1d835,,10/08/2023 12:29,10/08/2023 12:30,10-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
f5d0c97a-ba99-4031-bafd-26b9589d1a98,Inbound,Order Related,General Enquiry,,f785c8ef-541a-4573-b9da-4b30d7102ee1,,10/08/2023 14:18,10/08/2023 14:20,10-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
453e9d8a-3248-4301-b49a-8d2f70ed119f,Inbound,Returns,Return request,,403d2d06-5be4-4956-bede-79456b20cbc7,,10/08/2023 21:47,10/08/2023 21:52,10-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
82694b94-b293-4a1b-8f57-a0eb719874ec,Inbound,Product Queries,Product Specific Information,,8a4513d4-33d6-464f-b43b-bc76fb143a34,,10/08/2023 22:21,10/08/2023 22:34,10-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e01d36ac-a8d0-4f2d-a52b-4587c339836c,Inbound,Returns,Fraudulent User,,3df442f9-2063-4467-b8b7-d21c16561533,,10/08/2023 12:54,10/08/2023 12:55,10-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
eaab9fb3-353a-4142-9cff-cf8cf8d40971,Inbound,Returns,Missing,,1597a7cb-24ea-4fd7-a538-b0a4df1be3d9,,10/08/2023 12:31,10/08/2023 12:33,10-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4a8f4b4a-7bb0-4f53-8324-0c4e3eda819e,Inbound,Order Related,Invoice request,Thank you ??,49fbe631-e798-4ea2-9726-a5170296687b,,10/08/2023 12:55,10/08/2023 13:09,10-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
2d7adf57-b2d5-4d8c-b668-779666079055,Inbound,Returns,Return request,,308bc864-62c8-4745-b2a2-9bdb1c82049e,,10/08/2023 19:22,10/08/2023 19:25,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
f4f9fbc1-6ef7-4c9b-9738-725dff722681,Inbound,App/website,Issues with Shopzilla App,call are disconted my issue are not solved,b6f48f32-bfb2-40d8-a4aa-3747f8a300a8,,10/08/2023 21:08,10/08/2023 21:19,10-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
daff2a7f-849f-4e13-9b27-7a6239fce37d,Inbound,Order Related,Invoice request,Nice ,2a40651b-ec9d-43a4-bbed-a7ae582d63c3,,10/08/2023 21:57,10/08/2023 22:00,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
8340a566-f77f-4b39-9ea1-23e8a567d4c5,Inbound,Order Related,Order status enquiry,,99a5c0e3-875d-42aa-83f0-c7c18b9a0675,,10/08/2023 12:16,10/08/2023 12:17,10-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
85b68748-3c06-419a-9cf4-fee0499ca043,Inbound,Product Queries,Product Specific Information,Good,7fd7d524-ef88-4429-8659-1a34c880d0aa,,10/08/2023 11:55,10/08/2023 11:56,10-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
8f6aa138-556a-46c2-9f9b-ef2c31abaf8c,Inbound,Returns,Reverse Pickup Enquiry,,ec37087a-9e26-4abf-8734-971e6feb48d0,,10/08/2023 18:48,10/08/2023 18:52,10-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
47f1e02b-fa7c-4dd4-830f-e07c24455f8d,Outcall,Order Related,Delayed,,2e0ecd5e-bc7c-490f-bff3-d042f3d07eb8,01/08/2023 02:19,10/08/2023 13:03,10/08/2023 15:21,10-Aug-23,RAMNAGAR,Books & General merchandise,2599,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
e481cea6-bdb6-4130-a65d-ef011b2774db,Inbound,Order Related,Installation/demo,,1f7771f7-9f14-4255-9b73-b35f957dd882,,10/08/2023 13:04,10/08/2023 14:08,10-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
79eb398e-d4f3-4307-b359-dc54bab68b55,Inbound,Order Related,Installation/demo,,2f05b6e1-654b-4c74-af80-54acfb6db931,,10/08/2023 13:11,10/08/2023 13:13,10-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
df4aa823-2186-409c-aaa5-fa8e1e27ba46,Inbound,Returns,Reverse Pickup Enquiry,,c11894b9-7a87-42fe-b718-d402b558df11,,10/08/2023 13:14,10/08/2023 13:15,10-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
c4ae74db-c007-4bf6-8990-3896fb2f306c,Inbound,Returns,Fraudulent User,,31190c5b-d6be-4808-931e-59d2d9a3066d,,10/08/2023 20:21,10/08/2023 20:54,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
e148bcae-c1d0-46d3-822a-a68da12752fd,Inbound,Returns,Reverse Pickup Enquiry,Good,43f7361c-b712-4137-b3a5-3f3ca109e340,,10/08/2023 09:43,10/08/2023 10:00,10-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,4
bfbe7fd0-7fa1-4f16-82de-91fdd9484655,Inbound,Returns,Reverse Pickup Enquiry,Good ,1b4d5b39-1d2f-42c0-a1cc-803e879353e0,,10/08/2023 17:43,10/08/2023 17:45,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
2fb11f30-ef06-4285-8240-fc530456006e,Inbound,Returns,Return request,,09ef4f16-7f39-4824-90a6-a0131031e33d,,10/08/2023 12:43,10/08/2023 17:49,10-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
996df003-b3f4-4f04-bb06-420909c7c7a7,Inbound,Returns,Return request,Thanks for valuable information ,d43506b6-fbc1-4eec-830b-9fc9c1f4cda1,,10/08/2023 18:10,10/08/2023 18:12,10-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
6331d79f-226a-4a73-b16f-3ffa5c6b7a84,Inbound,Returns,Technician Visit,???? ?? ????? ,bd6451c5-980a-4eff-ac13-1ee102a0650b,17/07/2023 22:51,10/08/2023 16:10,10/08/2023 16:14,10-Aug-23,SONBHADRA,Mobile,13990,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
97366120-6ef1-4572-ab5c-f04ea9d4808d,Inbound,Order Related,Delayed,,5a6fc9ff-9cb7-45dd-baa7-08f39a35716e,,10/08/2023 18:03,10/08/2023 18:04,10-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
daa7fce8-aff4-4649-aafd-882e95d8d9c0,Inbound,Returns,Exchange / Replacement,,7c90b663-fac7-485f-a560-d27c70f18bdd,04/08/2023 15:15,10/08/2023 16:14,10/08/2023 16:30,10-Aug-23,VARANASI,Home Appliences,22499,,William Hall,Isabella Wong,John Smith,>90,Morning,1
d6dd26e2-f59a-4f04-ab3f-4c164b8f853a,Inbound,Payments related,e-Gift Voucher,My query (related to refund voucher) has not been resolved  u guys did not give me any concrete resolution.Saying me to wait some time ur query will be solved till 12AM of 9th Aug. Why I am writing this survey......... bcoz my refund voucher has not been credited yet.Very disappointed! ,7e022fad-2a80-40a8-bf82-9a61cde1a3e5,,09/08/2023 17:41,10/08/2023 00:19,10-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
c4d70838-9c23-4aa1-b3a6-57d668951147,Inbound,Returns,Reverse Pickup Enquiry,,6d553a7a-bff4-47bd-b20d-7af53c61bf08,,10/08/2023 00:24,10/08/2023 00:26,10-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,1
4234d0e5-3ed3-4132-b58b-392a55f93e6a,Inbound,Order Related,Order status enquiry,Very good ??,8f634eb6-6f7c-41da-ba04-c601152599c2,,10/08/2023 18:19,10/08/2023 19:11,10-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
2e23f003-4600-461d-8940-d6f8e82fc553,Inbound,Returns,Return request,Very good working ,390ac374-c2ad-42e4-9a4e-60b89fbba37e,,10/08/2023 06:41,10/08/2023 06:43,10-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
e3378b93-6d8f-4d4b-ba18-002033c6a1bb,Inbound,Order Related,Installation/demo,"  baar return request place kiya par mera product return nahi kiya gya aur mujhe aaj kharab item rakhna pada,mera paisa barbad  ,ab mai kavi Shopzilla se shopping   aur   v  . I am very disappointed with your service.much better SuperBuy ",11964ee5-f415-468b-a019-620ebafd0dfc,,10/08/2023 13:05,10/08/2023 13:13,10-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
ef2de142-5b48-4020-a551-6e064989b7ab,Inbound,Refund Related,Refund Related Issues,,3bbe03de-efd5-4939-9e4c-cd9479b498b5,,10/08/2023 20:54,10/08/2023 21:43,10-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
53794601-c002-4ae4-b3fd-efe5421b0d57,Inbound,Returns,Return request,,fda88ac7-08c8-4dd5-8cd5-fc7a9898a42c,,10/08/2023 21:45,10/08/2023 21:50,10-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
edb73189-b4ac-4192-b58b-4322351b533e,Inbound,Order Related,Installation/demo,Hi,71c6daf2-571d-4f56-a6af-9ac4191dfe76,,10/08/2023 21:51,10/08/2023 21:58,10-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,1
9694d9ab-c2eb-4c61-8c51-aad366686d0e,Inbound,Returns,Fraudulent User,,018e00d8-248f-4fea-bdb6-82939616d492,,10/08/2023 07:32,10/08/2023 14:49,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
9df5c820-dd7a-4ae9-b43f-b639d4c64bbb,Inbound,Refund Related,Refund Enquiry,My problem is not solved ,8031c022-0d6f-4d7e-a937-839b35c1a703,,10/08/2023 18:03,10/08/2023 18:03,10-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,1
7745f401-3091-4c69-85d9-89caa7d11891,Inbound,Returns,Reverse Pickup Enquiry,I want return my order,eb3b7dfd-aa45-4c8d-9d89-fb94c2fb07ff,,10/08/2023 12:50,10/08/2023 13:14,10-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
c352489c-5f4f-462a-ba64-401e19d0872e,Email,Refund Related,Refund Enquiry,,c601a274-c66b-4256-bfc1-d65b09058200,,10/08/2023 18:46,10/08/2023 21:17,10-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,4
f1993e01-3798-4a66-a735-4e1042983f19,Inbound,Returns,Reverse Pickup Enquiry,,88a4754a-f830-40c3-b228-dd024b6b6e2e,,10/08/2023 18:53,10/08/2023 19:11,10-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
41a827b5-e412-427f-8247-85a1ba7d1c45,Inbound,Returns,Return request,I experienced bad to order Shopzilla 3rd time.. ,1854147a-1b08-48df-a97a-252edcd32a57,,10/08/2023 18:12,10/08/2023 18:17,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
5b72bd5a-3a94-4f04-9fe2-f3f0ac0d8e5c,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk with your executive ,e02ec12a-bdbd-4e6f-9216-7ba9d9e629d9,,10/08/2023 21:41,10/08/2023 21:42,10-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
6fd822e8-e5ef-4ca7-8015-c393c6156352,Inbound,Order Related,Installation/demo,Very good respect people,20e2f181-12e0-4f4f-9bdb-dd8a42d525be,,10/08/2023 21:41,10/08/2023 21:51,10-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
750dce81-23fb-458b-840d-c6573e5f24be,Inbound,Refund Related,Refund Related Issues,,dd731306-b226-4013-afe3-4e1e02de1af2,,10/08/2023 20:22,10/08/2023 20:24,10-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
bae1211c-f800-4872-890a-212f391c7e9a,Inbound,Returns,Return request,,2492fb56-726c-4989-840c-87c85b0f9865,,10/08/2023 13:45,10/08/2023 13:46,10-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dfd0d1ca-9250-4525-a7dc-ffbfcd6be5b2,Inbound,Product Queries,Product Specific Information,Bad experience with customer executive service ,3f79593f-fbaf-4d2a-8a33-9bd5028786ec,,10/08/2023 21:47,10/08/2023 21:55,10-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
a87bd431-5d21-40bf-a2f6-117ab86cded5,Inbound,Returns,Reverse Pickup Enquiry,Poor service only sold bad return policy.,4e3c80d7-dfb5-4f14-84bf-8ccd8339cb17,25/07/2023 19:16,10/08/2023 08:04,10/08/2023 11:45,10-Aug-23,SILIGURI,Home,999,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
a3dcd243-20db-4096-a327-e077d25af486,Inbound,Returns,Fraudulent User,,137a6faf-0f9b-498d-9de8-0e78f44e7bd8,,10/08/2023 11:05,10/08/2023 11:06,10-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
f9550a6f-e981-466c-b429-e9ebaba3402a,Inbound,Product Queries,Product Specific Information,  is the worst person to ever talk to. It\u2019s nightmare to ye the issues resolved from the team. I have given low ratings because of   and she has earned this.,7195cd53-fc38-4f30-a552-8ddda87f22c5,,10/08/2023 12:13,10/08/2023 12:34,10-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
c32c533e-8b0a-4482-8bea-635101e02681,Inbound,Returns,Reverse Pickup Enquiry,The consultant transferred my call to senior staff for its query resolution but the senior member refused to hear my voice tough she was clearly audible to me but she denied that i was not audible to her. I want speedy resolution about my issue,fdfe7e96-1de1-459e-aaec-b4eb4c25e675,,10/08/2023 16:07,10/08/2023 16:07,10-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
2d7dbef8-cbe3-4279-ba53-b97c5d4a058b,Inbound,Order Related,Delayed,No,363c21a5-3907-46b2-840b-288d3d47399c,05/08/2023 13:52,10/08/2023 00:53,10/08/2023 01:03,10-Aug-23,HYDERABAD,Mobile,13974,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
1e320bb6-5aeb-42b3-99a8-f2bdd74f53ac,Inbound,Returns,Reverse Pickup Enquiry,,5c659e36-fe83-47e5-ae2d-bb7014328ba0,,10/08/2023 20:44,10/08/2023 20:45,10-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
9dadc86e-ce18-4927-92b9-3da6db9ead9e,Inbound,Returns,Return request,,e1abd3f3-031d-4de5-9e0a-a91cf5bd92c5,29/07/2023 11:44,10/08/2023 22:33,10/08/2023 22:46,10-Aug-23,ERNAKULAM,Home Appliences,730,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
78427e56-9afe-4f2e-a44e-d1250b43558f,Inbound,Returns,Wrong,,60820f6a-deef-438e-ac40-0f6833dc2bd9,,10/08/2023 09:23,10/08/2023 09:37,10-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
ff30c29d-d2bf-4180-9dd7-3ceb1e4872cc,Inbound,Shopzilla Related,General Enquiry,,24f692bf-54cc-4800-a3e3-4c6b41ea7141,,10/08/2023 13:56,10/08/2023 14:18,10-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
02856729-4c77-4a4f-b9dd-870bc232eb34,Inbound,Order Related,Order status enquiry,,36ee3e5c-4bff-4325-8154-4e5c4824a81c,,10/08/2023 19:08,10/08/2023 19:31,10-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
0199712a-e053-4242-8cb5-6d0aeb62f6cc,Inbound,Returns,Reverse Pickup Enquiry,good,1621eb49-0df4-4eda-803a-cf1ae5b3111e,,10/08/2023 14:23,10/08/2023 14:38,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c9802dbe-0675-4091-95a7-8ebd1a3f0c2a,Inbound,Returns,Fraudulent User,,3b4d6e12-7e29-4c1f-b3d7-026279304606,,10/08/2023 06:25,10/08/2023 06:28,10-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
96249ced-4da4-4d24-a02d-98fbe8fcb91a,Inbound,Returns,Reverse Pickup Enquiry,,214c38d5-6380-4d33-8133-57089cb700a1,,10/08/2023 20:10,10/08/2023 20:11,10-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
fdfed7e5-9ef4-4f2a-af61-72dd7f29a8d0,Inbound,Returns,Return request,Thanks,217f809d-d94e-4497-8fb3-6070d6613813,,10/08/2023 09:36,10/08/2023 09:38,10-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9fec4315-cce0-4339-820f-530ea46f1e82,Inbound,Returns,Exchange / Replacement,,bea959f9-1753-4bdf-9fa0-1ecb5b9fbfc8,,10/08/2023 10:15,10/08/2023 12:01,10-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,3
c66e5c73-e979-4da4-be3e-4f3d3c5afe20,Inbound,Returns,Service Centres Related,????,c17ca48a-b808-4154-a54e-11a751d72249,,10/08/2023 11:10,10/08/2023 11:10,10-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
d7af57dc-e707-428f-a1f2-696f45e83073,Inbound,Order Related,Invoice request,"Service of items wat we purchased from your app are not available in all cities, so make the easy i.e. warranty related or service related ",47fc9a0d-1662-4658-91b1-cd93ddcd2091,22/09/2022 02:30,07/08/2023 15:28,10/08/2023 23:15,10-Aug-23,AGRA,Electronics,599,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
aa2696bb-3acb-41b5-8410-2d402937322d,Inbound,Returns,Reverse Pickup Enquiry,,87b661c8-b98e-4d9c-b24f-057b5487ecfb,01/08/2023 22:27,10/08/2023 18:20,10/08/2023 18:23,10-Aug-23,FIROZABAD,Books & General merchandise,938,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,1
d998ef76-ba18-4f25-94cb-ce8b6e174798,Inbound,Returns,Reverse Pickup Enquiry,It's good about delivery.and resolution the matter.,2944ed2b-2e20-45ff-a270-dc124f56c6f2,,10/08/2023 12:47,10/08/2023 12:59,10-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
99629ccf-5b35-4fbd-98ef-fbcfbc8ff6d9,Inbound,Returns,Reverse Pickup Enquiry,,86ad5fe5-bcc7-403a-b534-c15984bf051c,,10/08/2023 19:03,10/08/2023 19:05,10-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
c6089492-dd3e-498d-b39f-b4350b0018c1,Inbound,Order Related,Delayed,,f07f8963-4d32-46b4-90bc-3fd9c798ee04,02/08/2023 15:37,10/08/2023 19:09,10/08/2023 19:13,10-Aug-23,ROURKELA,Books & General merchandise,592,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
0d0cce3f-8a96-455f-b0a3-a456a2f0a138,Outcall,Cancellation,Not Needed,,f5efa1ee-bee0-40d9-8a24-4beb8c6e3898,06/08/2023 23:16,10/08/2023 17:18,10/08/2023 17:20,10-Aug-23,MUMBAI,Furniture,589,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
abc24f2b-55a2-41cf-b4ee-0cf137eeba8b,Inbound,Feedback,UnProfessional Behaviour,,c71bdde1-fdaf-4885-b7ca-8d7e98cbb7ae,,09/08/2023 18:13,10/08/2023 00:03,10-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
ec90843e-6e06-4214-95c4-5573dc4164a2,Email,Order Related,Order status enquiry,,92d478e8-995f-431e-a663-96fa56e54836,,10/08/2023 19:42,10/08/2023 22:56,10-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
e137eade-6ca9-44f4-a6f5-fe3696a55f7f,Inbound,Order Related,Order status enquiry,Thank you ,119bbb4c-5f3e-4b3f-8c77-08202a067c33,,10/08/2023 20:03,10/08/2023 20:04,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
84997f66-6f24-4621-9459-6f42c2dfe8c0,Inbound,Returns,Return request,,e75909a5-5ac9-4f87-8117-f02ccb45f6b3,,10/08/2023 20:46,10/08/2023 20:48,10-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
2f12762e-aee9-49aa-908f-358440899398,Inbound,Product Queries,Product Specific Information,Zero after sales service. Pathetic ,7e94e976-90a4-4fc3-ba9d-e569b731c7d3,,10/08/2023 11:15,10/08/2023 11:16,10-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
9d07a7ff-cac6-4a5a-ac3d-fe8a4249d554,Outcall,Returns,Reverse Pickup Enquiry,,8f8799af-3200-4cdf-8547-d874f838a501,,10/08/2023 01:00,10/08/2023 01:07,10-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
a4a244f2-ce5f-4322-8d1b-2d94180b2a55,Inbound,Returns,Reverse Pickup Enquiry,Good,652fb877-4453-44f3-94d9-d48a08b6c1fd,,10/08/2023 09:16,10/08/2023 09:31,10-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
13bd4aa0-320e-493a-8ad0-c504fc02ebf2,Email,Refund Related,Refund Enquiry,NYC ,2b0555ce-2a3d-43cd-8076-8ecbf9e49039,,10/08/2023 14:24,10/08/2023 14:28,10-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
8260a080-52ef-4bd8-be90-50e9ada8fa7d,Inbound,Order Related,Order status enquiry,,5aedb5c0-a1ef-42b1-aed1-e62c05b1d2be,04/08/2023 16:19,10/08/2023 17:48,10/08/2023 17:49,10-Aug-23,SIKAR,Electronics,18990,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
e6794965-e901-4e08-b07c-85c346a692f1,Inbound,Returns,Wrong,,2be337bd-0c59-4e9b-9d32-8e2cb2c86b55,23/07/2023 18:21,10/08/2023 16:51,10/08/2023 17:05,10-Aug-23,HYDERABAD,LifeStyle,779,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
3fb0e820-6a86-4510-b003-4dd2d9f6d1c9,Inbound,Returns,Exchange / Replacement,,88039756-4874-4977-b075-a45598fb9269,,10/08/2023 20:22,10/08/2023 20:27,10-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
a543f5bd-425e-40db-98e8-b166b3c162c6,Inbound,Returns,Fraudulent User,,162ce22f-b08e-4793-9546-a02de24e8690,,10/08/2023 22:33,10/08/2023 23:45,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
dfeebcd5-660e-492f-ae0e-ec18303a3c52,Outcall,Cancellation,Not Needed,,d0079ee5-b1f9-4ba3-afb6-d028e136be9c,,10/08/2023 00:42,10/08/2023 00:44,10-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
3b645fa4-439c-4f90-a650-a27b754c9ecd,Inbound,Returns,Technician Visit,Please try to resolve my problem before 15 August. I trust your customer support. It's a gift for my sister and I wants to surprise her. It's my humble request.,0ad684c6-66f4-4d31-9b52-201f24f502b4,,10/08/2023 08:22,10/08/2023 08:43,10-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,4
c24cd79d-5982-41d2-8535-92b5acb02e05,Inbound,Returns,Reverse Pickup Enquiry,,9e8f6c4c-8d26-4a1a-af9f-4f3d806e95eb,,10/08/2023 09:10,10/08/2023 14:42,10-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
2acd3932-62ea-47ad-95b5-9226f082b7ce,Inbound,Returns,Reverse Pickup Enquiry,,29e77e59-c7ec-456a-8c75-fea0c4bae2c6,,10/08/2023 18:44,10/08/2023 18:47,10-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
df306598-32b9-471b-aa9d-680ebd45e392,Inbound,Returns,Reverse Pickup Enquiry,,1022dece-4669-48ef-8f32-4973ad3e81ce,,10/08/2023 20:56,10/08/2023 20:57,10-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
3c9719d3-5782-47aa-bbc9-5bcf1733d160,Inbound,Order Related,Order status enquiry,Very good castamer care sarvis imeediyattili reesolv provelam ,451e910f-bcc6-471e-b737-37091c9b99a0,,10/08/2023 09:39,10/08/2023 11:23,10-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
439828ea-3d64-43df-91fc-13489fe74251,Inbound,Returns,Missing,Good ,6708991b-c658-49ed-8e08-ccc0bb939d6d,,10/08/2023 18:53,10/08/2023 18:54,10-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
bbaedd04-5c9f-4075-8dec-ae0a4376e8a1,Inbound,Returns,Reverse Pickup Enquiry,,58e7ce48-9b3e-442e-abec-e3aa9f140af2,,10/08/2023 14:42,10/08/2023 14:44,10-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,4
d225065d-d662-49e8-b81c-88a91ee07034,Inbound,Returns,Missing,,7c5e3065-4e12-4854-8a7e-7a069d73de07,,10/08/2023 17:14,10/08/2023 17:20,10-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
e5025e0d-f6bc-4c7c-8eda-bcfc360740bf,Inbound,Refund Related,Refund Related Issues,,ac51f2db-9ed3-4ebd-a0fb-2f0b975e9611,,10/08/2023 01:13,10/08/2023 01:22,10-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
2f3fec5d-2538-4714-8b2d-100104e92035,Inbound,Returns,Service Centres Related,Shopzilla staff is very poorly communicate & not could satisfy the customer. ,1ae83beb-3d9b-47c0-b540-cdb2bbc526d4,18/01/2022 20:45,09/08/2023 16:27,10/08/2023 15:54,10-Aug-23,KANPUR,Home Appliences,3718,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
556551e1-22d5-402d-b22c-151d67a2d17d,Inbound,Returns,Return request,,68d3001b-19d1-493e-a142-e4410ee5f5ca,,10/08/2023 23:14,10/08/2023 23:25,10-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,3
3ecb2cfe-5f97-409f-9b56-037ba02c0bc4,Inbound,Returns,Return request,,fd872e0d-dd0b-44d0-bd92-c067e3920ab8,,10/08/2023 10:13,10/08/2023 10:18,10-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
14cf335a-4784-4292-89ca-30f13e58a672,Inbound,Returns,Reverse Pickup Enquiry,Np solve my problem customer service close kr do koi fiadha nhi hai ,f0afdc06-2025-4459-95b0-56f54341b719,,10/08/2023 21:54,10/08/2023 21:54,10-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
385b4ac1-f5ea-46fe-8205-21243c9c06c5,Inbound,Returns,Reverse Pickup Enquiry,,e5a36fe4-4798-4fe1-bcb9-19828986abdd,,10/08/2023 08:53,10/08/2023 18:00,10-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
a283dd13-8e4d-4e9f-a2fd-b9ef99e8532a,Inbound,Order Related,Delayed,Gud to talk but my cover should be delivered soon,8afd4aa5-1861-482d-8172-58dc074c0639,,10/08/2023 09:31,10/08/2023 09:35,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e86d2f49-a620-471f-9b73-4b0637f0adf5,Inbound,Returns,Wrong,Thanks for your co-operation for solve the our problem,5e45999b-47b4-4212-bb10-210047eef3bd,,10/08/2023 20:51,10/08/2023 20:54,10-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
9d154b39-7c30-4993-b3f8-a2fd9b9b82ec,Outcall,Payments related,Online Payment Issues,Kindly solve my problem as soon as possible ,5d1688a5-af83-4be6-9a06-cbdcdf2c624c,,10/08/2023 00:16,10/08/2023 00:19,10-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,4
bd3a6bd9-ee64-41a1-8956-2cac6621424d,Inbound,Order Related,Installation/demo,,97fd2286-3ccf-40a2-885e-86a54f111b62,,10/08/2023 10:30,10/08/2023 13:59,10-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
0e674b92-0bbb-4958-86dd-7f2e70fa4d0a,Inbound,Returns,Reverse Pickup Enquiry,,62659052-b31a-4830-8c53-8b7130a30783,,10/08/2023 17:42,10/08/2023 17:57,10-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
ae135259-2573-4757-94b4-f5be2d30ce23,Inbound,Returns,Wrong,,b2b1cf86-8bbd-45b2-b5a4-735bb73a199f,,10/08/2023 10:21,10/08/2023 10:59,10-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
c283de2a-e186-4235-8c22-0ebd855d177e,Inbound,Returns,Reverse Pickup Enquiry,,d8406373-04af-4f6a-bcfe-f70e88ef6132,,10/08/2023 11:48,10/08/2023 13:21,10-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,1
1ae42cdf-528c-4cfa-873c-cd0bb72558a8,Inbound,Returns,Reverse Pickup Enquiry,,b1d287e4-3bb5-4d1d-bf2a-31cdd9c3c53b,,10/08/2023 20:11,10/08/2023 20:14,10-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
029c33c3-ac0c-4443-b050-f0fac178ef49,Outcall,Product Queries,Product Specific Information,,8d4d79b2-349b-4764-82b6-f4868aa643a1,,10/08/2023 22:31,10/08/2023 22:38,10-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
9f3b76a6-0f87-47b7-aff9-ec8e532c4753,Inbound,Returns,Return request,,03ba3bdb-7aec-433f-b58c-8b7ef92302a6,31/07/2023 00:16,10/08/2023 08:47,10/08/2023 08:53,10-Aug-23,KOLKATA,LifeStyle,994,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
cbf51833-0be0-49ed-b83a-7285c4f30a1b,Inbound,Order Related,Order status enquiry,Please improve your delivery ,de1c1648-2e8e-4b58-84d7-5ea7d5ccd38e,,10/08/2023 20:55,10/08/2023 21:16,10-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
82d9997e-76fe-40bc-9172-e7939d50e03d,Inbound,Returns,Reverse Pickup Enquiry,,b39e2e90-d123-4893-a875-979ab39f34cf,,10/08/2023 06:54,10/08/2023 07:42,10-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
f90b097a-0fe4-4a32-85e7-d4a0d9ed4b15,Inbound,Returns,Fraudulent User,Very good,6fff3411-4ace-4855-821e-9914f3e807ee,,10/08/2023 07:47,10/08/2023 07:49,10-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
74619678-f9f0-44da-8184-49e99a15b661,Inbound,Returns,Reverse Pickup Enquiry,,ab869c92-f378-4377-ab5f-07d746972f62,,10/08/2023 13:58,10/08/2023 17:45,10-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
bfe18176-42fa-4022-ba59-224d27d8f788,Inbound,Order Related,Order status enquiry,,3990e3a5-24f7-4a3f-88e7-71bbf957988f,,10/08/2023 17:27,10/08/2023 17:30,10-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
e1eb0f54-c13c-4470-90e8-59c19a05e666,Inbound,Feedback,UnProfessional Behaviour,I am very much happy with the person who assist to help regarding my problem,351c94a6-1c04-4747-a8c5-10e4d5bfe619,,10/08/2023 19:20,10/08/2023 19:27,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
ed2b13cd-4ed8-4ef8-827a-a8099fb7854a,Inbound,Returns,Reverse Pickup Enquiry,Good n polite,454d624e-e43a-4f86-8afa-a703666644b2,04/08/2023 15:06,08/08/2023 20:35,10/08/2023 07:40,10-Aug-23,MUMBAI,LifeStyle,581,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
ab207e2c-98e5-405e-8e96-8630342f1113,Inbound,Returns,Service Centres Related,,49f0e195-13ed-4f77-8426-da1c156b8030,30/04/2023 19:17,09/08/2023 15:58,10/08/2023 09:52,10-Aug-23,BHUBANESWAR,Electronics,1459,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
37edd670-bf91-4c1b-856c-6fe1dd52a386,Inbound,Returns,Missing,,8903f9f7-83d1-4233-8620-ddc908882401,,10/08/2023 15:20,10/08/2023 15:49,10-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
6bef7afb-2df8-4c6d-bbbe-e54ebb7bca8f,Inbound,Order Related,Order status enquiry,,90cd9262-7e32-4fe5-9fa9-1199d94a80af,,10/08/2023 19:30,10/08/2023 21:04,10-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
d7d643f4-3a12-4b1c-aa75-75401b65f471,Outcall,Returns,Reverse Pickup Enquiry,,e254b368-05e8-4cfd-9f39-071ad5ecedf3,,09/08/2023 19:44,10/08/2023 08:49,10-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
2c9b9fb5-b97e-4efc-8513-97d2f361d5e7,Inbound,Order Related,Order status enquiry,,a9263199-7c96-42b9-9c22-495f0b029c3d,,10/08/2023 00:14,10/08/2023 00:29,10-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,1
a66f94cb-fa85-44a8-b44e-08bc039e64db,Inbound,Refund Related,Refund Enquiry,Resolve my issue with in short time ,c42fb5fb-0bb2-4145-b2f8-7b2e5225a287,,10/08/2023 10:46,10/08/2023 10:48,10-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5f488db6-d8c8-490c-8062-0781fcd02144,Inbound,Returns,Exchange / Replacement,,48037e8a-79e3-4573-a2a4-a63bc94655fb,,10/08/2023 17:40,10/08/2023 17:52,10-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4902f7ec-b8ba-401a-8bc7-22d5eb0220eb,Inbound,Product Queries,Product Specific Information,Ok,4444a542-1c60-425f-b06c-9be72fe9b523,,10/08/2023 19:33,10/08/2023 21:25,10-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
df9e0ff3-2fe7-42c8-ac0b-249c9f13bd01,Inbound,Returns,Fraudulent User,,30b9bec7-c6d7-4d72-ba14-21197c7a302b,,10/08/2023 08:51,10/08/2023 08:52,10-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
4f1b6cb2-1ae4-4ad8-bc62-6a31e52c3d38,Outcall,Returns,Reverse Pickup Enquiry,Very bad idea of ??no return policy,de10f0a3-f219-4eff-8749-35f0017ae597,,10/08/2023 15:48,10/08/2023 16:01,10-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
fb39b959-abdd-43c2-86b6-fc24166519cd,Inbound,Feedback,UnProfessional Behaviour,,189be6c3-321a-45d5-8701-ab2cb29d0ee3,01/08/2023 10:33,10/08/2023 12:22,10/08/2023 12:24,10-Aug-23,DAHANU,Books & General merchandise,508,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
c7036e9c-9b75-4b00-b3f3-f0ddef32e3a1,Inbound,Returns,Return request,,0f95dd4c-0f62-471d-b9e9-1e1195325a60,22/07/2023 21:53,10/08/2023 19:33,10/08/2023 19:41,10-Aug-23,KATWA,Electronics,1199,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
415cc358-a393-4c20-adc9-7d2b5f4ad69d,Inbound,Returns,Return request,,a7fc8e64-9841-46d4-8ad9-3635ec158328,02/08/2023 09:06,10/08/2023 11:06,10/08/2023 16:07,10-Aug-23,BAHADURGARH,Electronics,699,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
020ec410-6d87-4215-a44a-16e4a149a5c4,Inbound,Product Queries,Product Specific Information,,4c5a53b1-87d5-4d43-989d-8bde4a2fabe4,,10/08/2023 01:06,10/08/2023 01:21,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
e3051e95-5f18-4125-a9b3-5b9f02cfa8cb,Inbound,Returns,Return request,,32eae016-8462-4329-a834-ab84b75f4d46,,10/08/2023 01:06,10/08/2023 01:11,10-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
ee976599-5c36-41ca-b938-7f83ae0d6de4,Inbound,Cancellation,Not Needed,,3d2d3b92-044c-4650-902a-f541d53f64fa,,10/08/2023 17:08,10/08/2023 23:14,10-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
d8598c0d-7c2f-44a9-ab73-a006633b9abf,Inbound,Returns,Reverse Pickup Enquiry,,add25187-7764-44ac-8240-dfa0910ff216,,10/08/2023 18:55,10/08/2023 18:56,10-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
8af39060-3d81-42a7-9422-ffdd511a9f26,Inbound,Returns,Return request,,35900ea0-9c14-4449-9ab6-60045dbc1e5a,,10/08/2023 20:14,10/08/2023 20:35,10-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
c0bd4d24-73d2-4670-bb06-06f690f40435,Inbound,Order Related,Delayed,,4e8b3368-99ec-4abc-9813-52a23150a4a9,,10/08/2023 21:33,10/08/2023 21:37,10-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
4357a3fc-bb91-4465-82b5-b3130a371cb6,Inbound,Returns,Reverse Pickup Enquiry,Very good,514d1e84-6ff0-43f5-a463-5ed0aae1db0a,,10/08/2023 20:31,10/08/2023 20:34,10-Aug-23,,,,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
25453f12-9e07-47d2-99b7-59f4b7805f99,Inbound,Returns,Reverse Pickup Enquiry,,6377ad0c-3d70-442f-987c-825090644118,,10/08/2023 06:48,10/08/2023 06:49,10-Aug-23,,,,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,5
0d21304f-0cc5-477b-8b84-5cb4fd863fed,Inbound,Returns,Reverse Pickup Enquiry,Thanks for help,014ae2b8-701e-4fec-b6ef-c62af0ffe958,,10/08/2023 18:34,10/08/2023 18:39,10-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
ed0f06df-235f-4006-af4a-f8fa3a903d52,Inbound,Order Related,Order status enquiry,Worst service ever,5001a05c-e876-43ad-9a34-754f57429566,,10/08/2023 21:05,10/08/2023 21:06,10-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
111cb309-0003-4ac9-ad36-569e70c6175e,Inbound,Order Related,Invoice request,,d89fe5ef-c460-46d1-9316-75a5a05d201f,,10/08/2023 16:50,10/08/2023 17:02,10-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
e3cac575-7525-4705-b320-f72baa1ec26c,Inbound,Feedback,UnProfessional Behaviour,,d6dc86f9-b65b-4b5c-be97-6d2ea020ccdc,,10/08/2023 07:24,10/08/2023 07:26,10-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
279a22c9-a1a4-4957-a3f1-322e5537532b,Inbound,Returns,Reverse Pickup Enquiry,,3cd691f9-393d-4567-9c40-a7bd2572a901,,10/08/2023 08:47,10/08/2023 08:50,10-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
db1f4e90-ec89-4b97-a581-59c86aabff75,Inbound,Product Queries,Product Specific Information,I'm happy ??,a6c2d974-34ec-4699-b3d9-1b25a7b32711,,10/08/2023 18:56,10/08/2023 19:02,10-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
4461ef5c-142b-4d4b-80d1-fba8e6626a3f,Inbound,Returns,Reverse Pickup Enquiry,,ae18a5d2-3fe6-40dd-8a13-0b3b7531683b,,10/08/2023 19:27,10/08/2023 19:29,10-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
6fb11e12-06ae-4875-846c-3caabca553a5,Inbound,Payments related,Online Payment Issues,,1d80ee6f-4b2a-431a-a241-0ab362442f07,,10/08/2023 06:28,10/08/2023 08:42,10-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
3997911a-02bf-4cb5-bebf-0b07becd3d78,Outcall,Returns,Return request,,d3ab017e-a1c8-4f43-ab50-fb0679b70e95,,10/08/2023 21:57,10/08/2023 22:26,10-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
7122c56d-8109-4a3b-91c2-b7720a7a3ac4,Inbound,Order Related,Installation/demo,,7eac90a1-3e6c-476e-978c-6cd5bb38c349,,10/08/2023 22:37,10/08/2023 22:39,10-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
7f7a9aef-596e-442c-8281-022248aaae1e,Inbound,Returns,Return request,,f39be52a-b682-40b1-97ec-ac991395efbe,03/08/2023 14:32,10/08/2023 06:06,10/08/2023 06:09,10-Aug-23,SURAT,Electronics,1699,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
93c5ad2f-52b3-4a03-841d-b3fa50bdad1b,Inbound,Order Related,Delayed,,441ac438-9194-4360-a632-ec700fd909d5,03/08/2023 17:19,10/08/2023 19:07,10/08/2023 19:15,10-Aug-23,SURAT,Electronics,15999,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
107591e0-224f-4d86-86b9-6178941c1411,Outcall,Returns,Return request,Plz hand to hand original product should be delivjered ,8e80a0be-2811-44d4-8bb8-3a221ce593fe,,10/08/2023 20:35,10/08/2023 20:43,10-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
b362b4c4-fd41-493c-b94d-6f15e634bf2f,Inbound,Order Related,Invoice request,,6120921a-71bb-4a53-8256-44b544ff3379,,10/08/2023 19:05,10/08/2023 19:15,10-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a6c243c4-d0ab-46fd-bfd9-9f1e306f4972,Inbound,Returns,Missing,,01e61f5f-4fb1-4533-bb50-6867e710f272,,10/08/2023 19:12,10/08/2023 19:13,10-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f448299d-fbfc-4d52-a662-aa0d2a6d0f7e,Inbound,Returns,Return request,,2dd964fb-abda-4ec4-98de-5c4f5b98e4a5,,10/08/2023 20:47,10/08/2023 20:50,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
fd53f53f-f849-492f-96c1-f08a3440e012,Inbound,Returns,Reverse Pickup Enquiry,It's ok,0422fcce-f37c-4b48-af74-699acf715e55,,10/08/2023 15:48,10/08/2023 15:54,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,3
7bc242f4-0643-4ce2-a971-7c7e24e5ec26,Inbound,Returns,Fraudulent User,,01770014-5251-43ef-acd7-6deeb5178988,,10/08/2023 21:47,10/08/2023 21:52,10-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
92dcb4fc-1fdc-431e-a630-0f0390bf27fb,Inbound,Returns,Return request,Satisfactory coustomer service ??,5b87643e-baa2-4f7b-9eaa-eb51403bdc15,,10/08/2023 20:26,10/08/2023 20:29,10-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
7c2500f2-e827-4241-98e6-df9f5b8d38d0,Inbound,Order Related,Installation/demo,,d9ad5a72-0cda-47a6-8469-7b5eb068ec5e,,10/08/2023 22:27,10/08/2023 22:29,10-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
622e9a28-65b0-4ee8-8689-61acbabdf146,Inbound,Product Queries,Warranty related,Nothing ,98fd328f-5f4e-4160-92e8-1ff36a402b0a,,10/08/2023 21:56,10/08/2023 21:57,10-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
8b67aa9b-fd95-4d0a-8aed-bb9380b95e00,Inbound,Returns,Reverse Pickup Enquiry,,1eab7bb6-0b7b-4de0-8b04-cd078f5b3151,,08/08/2023 22:39,10/08/2023 11:35,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
fc8cac64-255a-43cc-98e4-4dc64a6129ba,Inbound,Shopzilla Related,General Enquiry,,4f2ad7e2-8fc8-412d-bb35-c89722e795e3,,10/08/2023 09:04,10/08/2023 09:17,10-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e30a751b-ab14-4c09-afef-c929174752b3,Outcall,Returns,Reverse Pickup Enquiry,,fd85aa22-e063-43bc-aeaa-ffeb9623a9a2,,10/08/2023 17:31,10/08/2023 17:47,10-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8734f6c6-de0f-4599-8ec5-680f77eece9b,Inbound,Returns,Return request,I am happy with you ,75b7d5a0-0fc7-44f3-b67d-df7696bc036f,,10/08/2023 19:23,10/08/2023 19:25,10-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
329b2711-6877-47aa-8e92-8c64470710e7,Inbound,Returns,Return request,,d758a24f-5596-483d-be16-dd6821a95433,,10/08/2023 14:38,10/08/2023 14:40,10-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
27a2ec64-d1ea-40d2-b020-939380094945,Inbound,Product Queries,Product Specific Information,,72c0a1b6-7069-4c8d-ad9a-a0a53389848f,,10/08/2023 16:58,10/08/2023 17:00,10-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
218a4f3f-0417-400a-865e-c5de53325d2f,Inbound,Order Related,Installation/demo,Not solved my product issueIts very very poor service ,9d8505b7-0449-4537-ae3a-5fdb2635c25f,,10/08/2023 21:14,10/08/2023 21:19,10-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e5a06657-b05c-4978-9b33-0c05c828b42c,Inbound,Order Related,Order status enquiry,,1f1ec0e9-3581-4fb7-9666-1c890a3d302e,04/08/2023 01:58,10/08/2023 19:14,10/08/2023 19:20,10-Aug-23,RAJKOT,Mobile,29999,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
2ca453ab-900e-4411-be8c-5a7a928b0a46,Inbound,Returns,Technician Visit,Customer executives are all doing great.... But resolving an issue by higher authorities needs to be done more effectively ,35680ff4-4a5a-41d2-98d7-4878ce2a8e40,24/07/2023 07:31,10/08/2023 13:22,10/08/2023 13:51,10-Aug-23,ERNAKULAM,Furniture,7025,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
162a37f0-e0a7-4264-8267-b7d541d33b22,Inbound,Returns,Return request,Better,354437aa-591b-49af-aa78-813aaeb3aa5e,,10/08/2023 00:13,10/08/2023 00:17,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
578934ec-4d69-459f-8759-050208811d33,Inbound,Product Queries,Product Specific Information,,87bca63e-8aeb-46b3-851b-8102c3cf31c6,,10/08/2023 10:20,10/08/2023 10:36,10-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,1
5e614541-637c-49fb-8a9e-6cddf8a373a6,Outcall,Returns,Missing,,dab42f37-6d3a-4e9e-b763-904ae665e6a9,,10/08/2023 14:40,10/08/2023 15:09,10-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2889fcc4-245f-4c6f-bed7-187379b955bc,Outcall,Product Queries,Product Specific Information,,a716e51e-9434-4d02-b826-62d8ba21737c,,10/08/2023 00:29,10/08/2023 00:34,10-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
ca1cdea7-bab1-42ab-8553-b2b880163622,Inbound,Returns,Technician Visit,Your customer care is too good ,bb476573-1c4e-49f7-8e97-f22bb79b4390,,10/08/2023 10:17,10/08/2023 10:20,10-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
dfc87bf8-4cd6-44e9-a8a6-ad94a3223a7f,Inbound,Returns,Fraudulent User,,c6f4305b-3b48-4b43-81b9-7a18ae2790ea,,10/08/2023 17:04,10/08/2023 17:15,10-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
0fc9ea1a-dcdd-4cc8-a3bf-b84cbdf38347,Inbound,Cancellation,Not Needed,,a63a3bf1-6885-48e0-a2dc-7957d2efffb6,07/08/2023 22:45,10/08/2023 09:13,10/08/2023 10:08,10-Aug-23,KOLKATA,Mobile,18999,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fd745542-7880-4c5a-a2a8-4699a66bbbc5,Inbound,Order Related,Delayed,,532c4759-6652-4311-88a2-96bd7efe8457,,10/08/2023 14:45,10/08/2023 15:11,10-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
0b224de9-c2d5-48d7-a696-8fd31eec2985,Inbound,Order Related,Invoice request,,e8454937-8b57-42aa-8797-93cda20871e7,,09/08/2023 17:24,10/08/2023 09:23,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
a4313b86-3540-445b-a956-d5a34a1e8391,Inbound,Order Related,Order status enquiry,,5ae43331-dfa0-4ac9-89c1-0476a0d74fa9,,10/08/2023 20:46,10/08/2023 20:46,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
c1d10e26-f2db-46df-80fb-374040ff7e68,Inbound,Returns,Reverse Pickup Enquiry,Very good care full i am happy ??,c8e0ccd5-2c19-430f-8a45-7957cb6ef763,,10/08/2023 08:28,10/08/2023 10:13,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
6b335f66-6044-46f9-9946-a02f0aea238f,Inbound,Returns,Reverse Pickup Enquiry,,11990fc7-b3ee-47b4-bd06-ef07ee7779ef,,10/08/2023 15:37,10/08/2023 16:30,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
b53ea73e-e824-4bdc-a88b-806e7dd43115,Inbound,Returns,Reverse Pickup Enquiry,,f680f331-2f0d-474e-96c8-dce395ace033,,10/08/2023 15:50,10/08/2023 15:51,10-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
7bfe9df9-72bb-467c-bcb4-5ec358b4b983,Inbound,Order Related,Order status enquiry,,a52abe7d-1888-4c08-baa8-4c1d3a934df2,,10/08/2023 16:58,10/08/2023 17:00,10-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
5fdb6ff8-ee1b-4304-bdd5-e6f28513dbb6,Inbound,Returns,Reverse Pickup Enquiry,Sellers are not genuine ,0bd9adae-f8e2-4fed-b480-6be26d569ce6,,10/08/2023 17:34,10/08/2023 17:35,10-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
ad4ba06d-7b69-4b89-af4b-67580410028c,Inbound,Order Related,Installation/demo,,59f7ea9e-8dfb-4ee6-846a-b55f47fe6b40,,10/08/2023 12:56,10/08/2023 12:57,10-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
c377eeb6-8724-4c3b-a69c-90671297cf48,Inbound,Returns,Reverse Pickup Enquiry,,fe123ab9-48e5-47c1-b450-dc006e7e3e36,,10/08/2023 14:13,10/08/2023 14:16,10-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
f0294170-89f5-4e48-b757-44753273f464,Inbound,Returns,Fraudulent User,,88776901-b297-4d0b-ab5f-7265d749f60b,,10/08/2023 19:34,10/08/2023 19:49,10-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,4
4c751819-007e-4826-ac2f-546145713609,Inbound,Returns,Reverse Pickup Enquiry,Call to Customer Executives should be reflected in my account ,60c0e7a6-e478-4837-a509-71b7514e977d,,10/08/2023 22:31,10/08/2023 22:42,10-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dd8c00b7-33f7-4d0e-a2fd-c75864af0e9c,Inbound,Order Related,Delayed,????,ea35425b-9369-411e-b467-fb58eb1683ae,03/08/2023 20:32,10/08/2023 19:38,10/08/2023 19:39,10-Aug-23,BARWANI,LifeStyle,320,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
0a924cbb-b37e-4661-a915-0517b498dbf9,Inbound,Refund Related,Refund Enquiry,Thank you ??,69bc429b-3aed-4608-a1b7-a211a7758ad4,,10/08/2023 07:48,10/08/2023 16:07,10-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
b0c87ec9-0df8-45cd-8602-6c9ab52c14d9,Outcall,Returns,Return request,,f240f109-f1d6-41fb-85bc-ea0cfe71706c,,10/08/2023 15:08,10/08/2023 18:07,10-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
e824cf8c-6773-4bf3-980a-6e2af4363df3,Inbound,Returns,Service Centres Related,Nothing. Excellent service.,386a342e-8cb8-46ea-be4e-6fedb140af20,,10/08/2023 21:18,10/08/2023 21:19,10-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
7cf53910-0da7-49f9-a5ac-0222cd8a8be3,Inbound,Returns,Wrong,Please management the time,9f766e41-647d-4489-8fac-5d097559482a,,09/08/2023 14:57,10/08/2023 08:49,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
ddfbabe1-11cb-4556-89bd-f3fff3790a3a,Email,Returns,Reverse Pickup Enquiry,,b6b07e3b-c2ea-4530-8a8d-0a23e89a0ecd,,09/08/2023 22:10,10/08/2023 07:27,10-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
93bc5977-4b44-49b5-9461-9060aade8369,Inbound,Returns,Reverse Pickup Enquiry,,9f480356-ae0c-4b8c-902b-ac659bb1e0ae,,10/08/2023 13:28,10/08/2023 13:34,10-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
450a77bb-a91b-45e3-ad95-3744b0aa3bf7,Inbound,Returns,Exchange / Replacement,HeyActually I forget your name but according to me.name is not matter for build your strong profile. Today I am very empress from Shopzilla because of your support.please keep grow your self as you did today. Again many many thanks for your support.,e4573c2a-66a2-4fef-8467-c4594be2ed99,,10/08/2023 17:14,10/08/2023 19:29,10-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
9781095c-2141-4725-a112-5b5bf444112d,Inbound,Returns,Reverse Pickup Enquiry,All good ,5b335e78-96ee-4199-b501-5aea9bdeb058,,10/08/2023 19:29,10/08/2023 19:31,10-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
bbd0ef17-c7a1-46ba-9ed4-cdc94c215503,Inbound,Returns,Reverse Pickup Enquiry,,155c31ef-822a-484b-a499-13b2753865f3,,10/08/2023 20:05,10/08/2023 21:37,10-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
89e72b60-8656-417c-9341-dd0243592057,Inbound,Returns,Return request,,35cd0247-47fe-4ba0-b6c3-49623952ce5f,01/08/2023 00:36,10/08/2023 18:43,10/08/2023 18:59,10-Aug-23,KOLKATA,Electronics,1399,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
9824a10b-d4f1-4d1a-88db-f455a344d725,Inbound,Returns,Return request,,d25fb1e3-ef1a-4298-8bc3-177d7114bd35,29/07/2023 13:02,10/08/2023 09:29,10/08/2023 09:45,10-Aug-23,NEW DELHI,Electronics,6999,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,4
4f17794c-44a9-4621-9818-b6cd6ab826ff,Inbound,Returns,Reverse Pickup Enquiry,,293e5281-db5c-49a8-bbb1-0d22bbf22a44,,10/08/2023 17:57,10/08/2023 18:01,10-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
7920e002-d51d-40aa-bfea-39c6b22e828d,Inbound,Returns,Missing,,dc15614a-a54f-4faf-a808-9a4ef55ad708,,10/08/2023 00:27,10/08/2023 00:29,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
744913b8-17d8-459d-9ac4-478de0c9a07f,Inbound,Returns,Reverse Pickup Enquiry,,9492a02b-7a6b-4039-a84d-cf792920584f,,10/08/2023 13:45,10/08/2023 13:47,10-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
d4b29b4c-1544-41a5-a8cc-7b7db6ba8f52,Inbound,Feedback,UnProfessional Behaviour,Excellent job ,268de31e-d735-4812-b0dc-7567204e89ef,,10/08/2023 15:03,10/08/2023 15:04,10-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
92503453-703c-4a7f-90f5-3fc9c56f5cf1,Inbound,Order Related,Seller Cancelled Order,,9c5323b8-794c-4b5b-9bef-61f1ca0a63ee,,10/08/2023 17:48,10/08/2023 17:50,10-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9211b59e-d87b-4313-91d4-c0bfa6f11c14,Inbound,Returns,Fraudulent User,,6ec91e3a-fd4e-43bd-aab9-08961494af60,,10/08/2023 22:08,10/08/2023 22:10,10-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
2d806120-7bae-4041-a322-9d061d0a887f,Inbound,Order Related,Delayed,,b8bc0323-772e-41be-9c77-594c4faac92d,04/08/2023 09:26,10/08/2023 19:38,10/08/2023 19:43,10-Aug-23,AHMEDABAD,Home,599,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
18637ee9-8bcf-40fb-9b30-c9b283543445,Inbound,Returns,Return request,,47f8f1dc-bb01-4d87-93cb-22574b9d4ff7,,10/08/2023 15:15,10/08/2023 15:20,10-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
75322aaf-303c-4a6c-b0ba-c700fd2112bd,Inbound,Product Queries,Product Specific Information,scammer can easily knew my order history . that is very serious matter.make your app more secure ,dabff205-43ba-4e5c-a252-2331f5359bf0,,10/08/2023 13:17,10/08/2023 16:59,10-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
605cd89f-4014-4d0a-9221-6bfdcb11925d,Inbound,Returns,Return request,Nice,844e8f01-b58c-4b80-ac9c-c8ef7fe01fd9,,10/08/2023 16:32,10/08/2023 21:46,10-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
152edadb-bebb-460e-8ee7-7321c3d5522d,Inbound,Returns,Service Centres Related,Good,4fbf4612-ca51-48a9-aaf8-a1fe9ee6c647,,10/08/2023 18:12,10/08/2023 18:13,10-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,3
6bde3f90-f2e3-448d-a4e9-79b782f83677,Inbound,Returns,Damaged,Please solve my issue ,adec199d-5509-4732-a75b-f517798e1733,,10/08/2023 07:28,10/08/2023 08:19,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
0d876881-7e3b-43bf-a3af-5a9fe2706e52,Inbound,Order Related,Installation/demo,,2d95c1fe-a8e9-4c20-8986-4806070d4bca,,10/08/2023 15:37,10/08/2023 21:38,10-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
d4ce071b-0a82-4170-baa6-599fa7f81077,Inbound,Returns,Reverse Pickup Enquiry,very kind an gentle...thnks??,87bf52a1-26a1-41ff-bab3-a4b56f8d8985,,10/08/2023 23:30,10/08/2023 23:33,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
77e9eda6-e229-4e03-875d-ed673df9003c,Inbound,Returns,Missing,,ab5865cc-7953-484e-b1e9-16f181788e6a,,10/08/2023 10:11,10/08/2023 10:30,10-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ec5b5e99-be4a-4483-99ee-debb243eb932,Inbound,Order Related,Order status enquiry,Good,e5795499-c22c-47b7-b838-95c41bd2afc5,,10/08/2023 12:18,10/08/2023 16:17,10-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
832e5f39-6c98-436d-82b1-59365f0a7aca,Inbound,Order Related,Priority delivery,,23766210-d6c3-4908-abd1-6b572b726255,,10/08/2023 20:44,10/08/2023 20:49,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
7c674731-1c9a-49e9-b950-4c12a52419df,Inbound,Returns,Wrong,Nice,6f6fdb71-1ca2-4e4e-9268-2fc9b43b00c5,,10/08/2023 22:14,10/08/2023 22:16,10-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
74641320-4d59-49b7-88bc-001e6afdd793,Inbound,Order Related,Order status enquiry,All good ,4a76775b-fbb7-48ac-ad71-be90de003e19,,10/08/2023 12:20,10/08/2023 12:59,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
f2a9c718-ffbd-4859-b2a0-2eab5ba364d0,Inbound,Returns,Reverse Pickup Enquiry,She's voice is so sweet ,9ac127ff-8984-424b-b76a-82f457a67b23,,10/08/2023 14:26,10/08/2023 14:30,10-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
17f79bd6-1292-4354-a1fe-8c035f50755b,Inbound,Order Related,Installation/demo,My issue yet not solved.I'm requesting you to solve my problem as soon as possible??Thank you #Shopzillaplus member ,6afb80e2-a860-4b16-907b-c53500751856,,10/08/2023 12:07,10/08/2023 14:56,10-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,2
420d7301-6f35-45fe-b75a-d9ea00bea764,Inbound,Product Queries,Product Specific Information,Nice,b7b518d7-b3a2-4ad9-ac90-ae1e86fdcad5,,10/08/2023 16:16,10/08/2023 16:49,10-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
db7d9f6e-fc3d-4174-a9aa-c68291964378,Inbound,Returns,Reverse Pickup Enquiry,He was very nice and good to talk really appreciated to have a staff like them he solved my query. Thank you so much Shopzilla i think now I don't have to worry about the i item pickup thank you once again ,6ec49334-c547-46f7-9585-777a0f10fc56,,10/08/2023 00:28,10/08/2023 06:10,10-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
d5ccc391-4980-4e80-9fff-398d283a37d7,Inbound,Returns,Return request,,8fa3e238-08a9-4a9f-83bd-43a860bd8049,,10/08/2023 20:00,10/08/2023 20:04,10-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
b805519c-ef2d-4d66-849b-a527c70e6743,Inbound,Shopzilla Related,General Enquiry,Good ,05a734ce-6c21-4016-8630-c2bb8476647b,,10/08/2023 22:16,10/08/2023 22:20,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
2357a8cd-49ce-4d21-800f-031b6d18b4f4,Inbound,Order Related,Order status enquiry,,a8f1a89d-1bad-485e-a050-b76f9ed55045,,10/08/2023 12:00,10/08/2023 13:18,10-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
ff08b0ac-b34f-4368-9ff3-eda0d09422f5,Inbound,Order Related,Order status enquiry,,74d37791-7b0d-4e4c-8574-7c4f2801fa63,,10/08/2023 23:43,10/08/2023 23:45,10-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
3a396e40-56ff-4c3a-a67a-32aa4136422a,Inbound,Returns,Reverse Pickup Enquiry,,eee3f3f9-ab26-46f6-9dc5-c9741929084d,,10/08/2023 20:23,10/08/2023 20:53,10-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
f34d878a-5141-4001-9931-a889058797f2,Inbound,Returns,Return request,,18fc16ca-e8b1-4141-96b0-a3c9834add3b,03/08/2023 22:35,10/08/2023 13:02,10/08/2023 13:05,10-Aug-23,MUMBAI,Electronics,899,,Taylor Harvey,Emily Yamashita,John Smith,>90,Morning,3
d4d2f1e2-aba7-42f8-bf47-409d76f63e8d,Inbound,Returns,Fraudulent User,,9c63e4a0-5b6e-410a-9ad1-f402b9f9cbd7,,10/08/2023 15:31,10/08/2023 15:33,10-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,2
bb66f937-d296-4be1-9ab1-21381bd4ed7c,Inbound,Returns,Return request,,322e58ef-c129-443b-aeff-c26530ebb4f2,,10/08/2023 08:35,10/08/2023 08:37,10-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
f6ce1963-bf79-4d90-a5d5-f26ab1836e15,Inbound,Returns,Reverse Pickup Enquiry,Very good ,b6972438-b80e-41c2-9147-f3240962d71f,,10/08/2023 09:58,10/08/2023 10:00,10-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
f17caab2-be86-4bc0-9ad6-6f25da0ae06d,Inbound,Returns,Reverse Pickup Enquiry,,eeb38fbc-3e8a-4f81-81b4-38d42fe7678e,,10/08/2023 16:42,10/08/2023 17:17,10-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
f3636af2-98bd-4659-a230-fc02ed93d57d,Inbound,Order Related,Installation/demo,,a3ffa155-b0d4-4b5e-8eb6-e5bb001699ad,,10/08/2023 21:08,10/08/2023 21:09,10-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
917b262b-fc49-4646-b512-2d6799305129,Inbound,Cancellation,Not Needed,Exchange service is pathetic as the agents purposely find nookes and faults in your old phone to reduce the value.,7cb854f5-d25b-4819-a267-bd931b9218ab,,10/08/2023 18:13,10/08/2023 19:04,10-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
cd25fef5-04f8-4b22-99e9-7bc4da5162e0,Inbound,Feedback,UnProfessional Behaviour,,9a262390-2453-4572-a95a-6fd17b5e704a,,10/08/2023 08:19,10/08/2023 08:21,10-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
c4b893ab-f16e-4064-a0e6-5a039f808377,Outcall,Returns,Reverse Pickup Enquiry,,46a714fb-d0d2-4747-8c76-2d6ef92cd053,,10/08/2023 09:56,10/08/2023 10:00,10-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
23fafe9c-fda6-4c24-97ff-f58b4e22a22e,Inbound,Returns,Fraudulent User,No thanks,05af8c13-b350-4932-aa3d-c0a8097d45bb,,09/08/2023 17:23,10/08/2023 12:26,10-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
154bbf50-99bd-4d5b-9b0e-2d2ee7c8f558,Inbound,Returns,Return request,,6519f56a-6982-498c-9287-58804539af9a,30/07/2023 03:50,08/08/2023 09:25,10/08/2023 10:27,10-Aug-23,SAGAR,Books & General merchandise,222,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
106de033-2721-4b3a-8b13-6a327b02bb89,Inbound,Returns,Reverse Pickup Enquiry,Best,b3d644ad-3dd7-42e9-a6bf-4c03610c830d,,08/08/2023 16:56,10/08/2023 12:35,10-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
98a78f3a-1b95-4944-8d79-750df9afe6cc,Inbound,Returns,Reverse Pickup Enquiry,Awful response from the Shopzilla.,14bcd518-ab3d-4abc-bb82-f200db98bc00,,10/08/2023 11:07,10/08/2023 11:10,10-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
4d0fd580-6771-45d5-a448-e02eaa8d9dce,Inbound,Order Related,Installation/demo,,456163d9-4577-4225-a502-a5002af37c0e,,08/08/2023 23:33,10/08/2023 04:15,10-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
e880e697-5d6b-4526-942d-3ce67b47881c,Inbound,Order Related,Order status enquiry,Good ,e0193e5b-c08a-496d-898b-5c7d958f259c,,10/08/2023 07:51,10/08/2023 08:01,10-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,4
0ea69b61-8796-4961-9074-9a53463c5418,Inbound,Order Related,Delayed,"My order is not delivered to me, but the delivery person has marked it delivered. Why Shopzilla is recruiting such frauds. Shopzilla is the worst. Third class.",74e5b8ef-54e0-41dd-95c4-1799d181aa3e,,08/08/2023 21:37,10/08/2023 14:17,10-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
2635224d-79bd-4225-a6fc-3b964c3604d2,Inbound,Returns,Reverse Pickup Enquiry,,d85c4bc1-3ce3-49d0-8c15-3245aebd28fe,,10/08/2023 09:37,10/08/2023 14:19,10-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
76601de6-9b5d-4dca-9bfa-f80f74c8bcf9,Inbound,Returns,Reverse Pickup Enquiry,,91ff073f-49c1-4dff-9534-9bc8ab4a470d,,10/08/2023 17:16,10/08/2023 18:27,10-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
05a32ee5-7917-4c70-a3b2-9f815a6b88dc,Inbound,Returns,Wrong,,65e7b84a-6e66-4f8e-9251-1894be4e4039,02/08/2023 20:18,10/08/2023 14:23,10/08/2023 14:30,10-Aug-23,AHMEDABAD,Electronics,23490,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
056ddb71-cbe9-43b3-a9d1-256236eb877e,Inbound,Order Related,Delayed,Very bad survice for you,d3092e36-1e67-4a24-8ef9-36ae08947524,,09/08/2023 21:22,10/08/2023 01:08,10-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
6f86c25e-3f74-4217-9d1d-6fe28fa91599,Inbound,Product Queries,Product Specific Information,Thanks ,968c0b84-d2ea-4aa2-9d65-37297cafad3d,,10/08/2023 11:14,10/08/2023 11:22,10-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
03286ce8-87fb-47e4-9014-71bcabf3fe04,Inbound,Returns,Return request,Please make sure that right product could be deliverd,f85a57d9-8334-4c60-b662-b13e48e3997b,,10/08/2023 18:29,10/08/2023 18:34,10-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
3e95982d-5b43-436c-af74-d0c1ff7571d3,Inbound,Order Related,Delayed,,35cfe352-be51-473a-866d-15f97e04270d,,10/08/2023 16:30,10/08/2023 16:36,10-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
0d8fe5f9-ae23-41bf-996e-d91609eeb026,Inbound,Order Related,Delayed,Good,ba8ca9d9-3333-456f-ad40-02d2d4c36b85,,10/08/2023 13:05,10/08/2023 13:11,10-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
be9db7d8-45ce-458a-9d46-8e10e4ec41b6,Inbound,Order Related,Order status enquiry,,dbc067a6-24aa-43b4-bd8c-24f72a8f8f12,,10/08/2023 13:16,10/08/2023 14:55,10-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,1
ea563cb9-2d1f-49a7-9992-dc1424733b48,Inbound,Order Related,Order status enquiry,Call me ilos   ,c17444ce-8116-496f-a66c-da9cd099e48d,,10/08/2023 14:36,10/08/2023 14:46,10-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
83f1e8c6-a9ab-4e66-9abe-66c0b58ebc48,Inbound,Returns,Reverse Pickup Enquiry,Return and refund should be given straightaway instead of compulsory first time replacement for wrong product delivered. The whole process is so stressful for me as a regular customer who pays online beforehand in advance while placing the order.,c76da73d-071e-44c9-bad4-8674cbb20f39,,10/08/2023 15:39,10/08/2023 15:49,10-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
c570b2d9-d110-4e29-a867-1ac083db1dec,Inbound,Returns,Damaged,,404098be-ebac-49c0-b745-10ef99273f17,,10/08/2023 19:51,10/08/2023 20:39,10-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7ecf9803-e26b-4d7a-bf00-466d36f0324d,Inbound,Returns,Return request,,94245ac4-99b0-4c17-8da5-c4f45a314c1e,,10/08/2023 00:35,10/08/2023 17:59,10-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
70eec279-f08a-40b2-b484-edac2ed5fa9f,Inbound,Refund Related,Refund Related Issues,,abc37544-a116-4006-aad4-f2d9f43dcfc8,,10/08/2023 16:21,10/08/2023 16:57,10-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
26ec4373-0ccd-4619-a3d5-aada14222c10,Inbound,Returns,Reverse Pickup Enquiry,,a3cf11f7-e65d-485d-bad0-547740b3d682,,10/08/2023 18:36,10/08/2023 23:55,10-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
14068e16-d14b-448f-aab5-9c4926d5da01,Inbound,Cancellation,Return cancellation,Please solved my problem ,10b52802-c68b-435d-a743-5ef096e1d33c,,10/08/2023 00:15,10/08/2023 00:34,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,3
2710d4bd-4ada-4b5d-b378-d136a9c96000,Inbound,Order Related,Order status enquiry,,de267eb9-176f-409a-a1fc-162851270bc0,,10/08/2023 12:47,10/08/2023 13:01,10-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
719fe7f1-6e3e-4ac4-8a3e-4ca4c4a581d1,Inbound,Returns,Reverse Pickup Enquiry,"I got wrong product with same brand The wallet I ordered was not received, replacement has been requested but the replacement is yet to be done.?kindly do needful... ",33025da4-602b-4803-88ab-dd9012e26389,,10/08/2023 13:11,10/08/2023 15:16,10-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,2
c1bc0c06-9b30-4b31-a2af-a72a1ed2aff7,Outcall,Order Related,Order status enquiry,,ed552056-c8e9-4ea7-a012-df4df6aae142,,10/08/2023 14:35,10/08/2023 14:59,10-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
175106fd-8003-4d85-a14d-2b9a8c03101d,Inbound,Payments related,Online Payment Issues,,c494e550-78dc-414a-adfb-386b5639c6ce,,10/08/2023 16:04,10/08/2023 16:05,10-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
006df2ec-035a-4494-b5af-770fb8a5be35,Inbound,Product Queries,Product Specific Information,Sekhar naik,c8fee406-4e10-4727-ab78-a928a38d0885,,10/08/2023 00:37,10/08/2023 10:03,10-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
be341791-5375-438c-b487-51ab86466801,Outcall,Refund Related,Refund Related Issues,Very good ,93828336-c623-4012-b8ba-e074497eae66,,10/08/2023 06:12,10/08/2023 06:14,10-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
66e85a78-1051-4428-863a-d32a157e20db,Inbound,Returns,Return request,,5c8a4dab-6c04-45c9-8266-fcf1e6f84171,,10/08/2023 06:21,10/08/2023 06:27,10-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
637015e1-cf38-4df0-bacb-9291a897a171,Inbound,Order Related,Delayed,Please provide best quality products yct book volume 2,d9546e58-16d0-416e-9fe2-a1782eea8efa,,10/08/2023 21:53,10/08/2023 21:58,10-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
a9dd9b8e-3037-40c7-97c9-d6cfc916bfa6,Inbound,Returns,Missing,Nice service,41fe02fc-c169-4b0e-8df1-86e87f22740a,,10/08/2023 17:58,10/08/2023 18:00,10-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
49740fef-1c8e-4b5f-80bb-d83ac15711c4,Inbound,Returns,Reverse Pickup Enquiry,,a4b2e0a0-c106-41e4-a9d2-8dd40cd0b413,,10/08/2023 16:21,10/08/2023 16:23,10-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
ae624665-91dc-4bef-87b6-3ba797461623,Inbound,Returns,Return request,,fb077718-af1f-4a39-a70f-4e003796497c,,10/08/2023 02:34,10/08/2023 02:35,10-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
266d4015-5add-4565-8ce1-38ff381f681a,Inbound,Returns,Fraudulent User,,08f01f36-a81d-46f4-bc47-7d438e72e056,,10/08/2023 13:10,10/08/2023 15:20,10-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,1
8f18965d-99f8-44af-be2e-6e0c47e48304,Inbound,Returns,Missing,,0314fb50-7f62-43e6-975f-4b48c2753b7d,,10/08/2023 14:07,10/08/2023 15:15,10-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
462a7e59-50c7-4b09-abaf-cd8706433981,Inbound,Returns,Return request,,39f16ccb-afd5-4df6-9dc1-7dc5d9be851b,,10/08/2023 16:42,10/08/2023 16:50,10-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
0c80b0e5-1f49-49c1-87b1-35d02f9e462b,Inbound,Returns,Reverse Pickup Enquiry,Full satisfied for your service ????,ac83cc21-8018-4451-9ac0-96590edc282e,,10/08/2023 21:15,10/08/2023 21:16,10-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c2ba84fe-dec0-448c-bfe4-992763fbd45b,Inbound,Refund Related,Refund Related Issues,,0411fcb9-93bf-447b-90b9-9785d34bf77e,24/07/2023 19:21,10/08/2023 12:37,10/08/2023 12:38,10-Aug-23,UJHANI,Electronics,2089,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
ceea8061-7659-436d-8b25-2a36b57ae784,Inbound,Product Queries,Product Specific Information,,811ea101-019b-4e41-958a-20750a7ddf01,,10/08/2023 17:48,10/08/2023 18:08,10-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
abf6c1a0-f39c-498c-9680-c1d509fb5cac,Inbound,Returns,Reverse Pickup Enquiry,All good 5??,276465c4-72de-4e55-89d7-d478b14d9d5b,16/07/2023 22:11,10/08/2023 13:09,10/08/2023 14:31,10-Aug-23,PATNA,Electronics,799,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
8acc7ab0-428c-4da8-96cd-0e585399fb58,Inbound,Returns,Missing,Lovely executive. Understood my issue and gave solution.,e8631f0d-1b90-4a36-b456-c0eaf14e8b82,,10/08/2023 11:05,10/08/2023 11:19,10-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
cd5c1db6-7ae4-4da0-826d-53a4c3f34a4a,Email,Refund Related,Refund Enquiry,All good ,3efecc8c-add0-48c0-b136-9a7f18d523e6,,10/08/2023 16:23,10/08/2023 16:43,10-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
b2555fc0-a54b-4b82-8f93-f51b20fd9c88,Outcall,Returns,Return request,,d584bb2b-e348-4fc7-a005-a8b8e2b92020,,10/08/2023 19:28,10/08/2023 23:58,10-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
038da63a-c992-4366-8440-a0eeac66f343,Inbound,Returns,Reverse Pickup Enquiry,,e5e8e119-f2f1-47f2-8670-39e1541be8cf,,10/08/2023 10:06,10/08/2023 10:43,10-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,4
93c1d990-3c88-4379-9a1c-8c44eef5caea,Outcall,Returns,Reverse Pickup Enquiry,Good ,e5b33ee2-e7a5-4a7c-a215-3993c26dfd2e,,10/08/2023 14:29,10/08/2023 16:20,10-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,1
d60bfccf-5785-4d7c-9a90-62264842ba98,Inbound,Order Related,Installation/demo,,07668ffc-532d-4174-b7aa-f550040f13c9,22/07/2023 13:44,10/08/2023 11:41,10/08/2023 11:42,10-Aug-23,UDAIPUR,Home Appliences,22999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
eab5f948-f3e8-4a3f-8399-65f07824def0,Inbound,Returns,Reverse Pickup Enquiry,,8bdf7cc1-e637-48fe-89cd-d625265e23e4,23/07/2023 10:11,06/08/2023 19:58,10/08/2023 13:30,10-Aug-23,BARAN,Home,999,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
f6ba0ff9-56cc-410d-a1e4-c78615fda0a3,Inbound,Shopzilla Related,General Enquiry,Please unblock my Shopzilla pay later account ....??,02c8104d-e4b3-4b84-9d1e-ca41d11c12d7,,10/08/2023 18:25,10/08/2023 18:28,10-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d0b8a9a5-141d-4996-8850-5c2ee6aff98b,Inbound,Order Related,Installation/demo,,b207313e-1946-47ad-8967-bcea874294ae,,10/08/2023 14:27,10/08/2023 14:54,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
a342a299-3fbd-4e88-ba45-4d265ffc9759,Inbound,Order Related,Order status enquiry,I gud,b5e6997f-fe65-4727-b423-d7eb01209e67,,10/08/2023 15:05,10/08/2023 15:07,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
aad2b3e1-0049-42e8-8095-b9daf9f0395a,Inbound,Returns,Reverse Pickup Enquiry,Making fool to resolve the issue.extend the dates to resolve issue again and again,64c590dc-09f6-41ff-b8b3-c4b53d55e8a4,,09/08/2023 23:01,10/08/2023 09:04,10-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
2825cc21-2f37-4a77-976c-2b19677329ea,Inbound,Order Related,Order status enquiry,,2da399e3-6601-43bc-97cc-76b1e4dee4a2,,10/08/2023 11:16,10/08/2023 11:22,10-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a288973e-3ba6-4447-8840-d73787c0f1da,Inbound,Returns,Fraudulent User,Very good ?? I have to say that the executive is very good. I love the way he helped me ,935b5343-22e8-40a9-8dce-18abaca8cea4,,10/08/2023 12:27,10/08/2023 21:18,10-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
74b48c14-159f-4b7c-bf65-3ce7620bbdc2,Inbound,Returns,Wrong,,a3f10f5f-60d6-4645-ac48-773b4f84b5ff,,10/08/2023 22:17,10/08/2023 22:18,10-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5945111b-1431-46f5-8e35-c89aa2bd64ca,Inbound,Refund Related,Refund Related Issues,,12107ec5-5404-45b4-b2f6-57785b2d35d6,,10/08/2023 13:54,10/08/2023 13:56,10-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
38716f8f-99ab-453b-9323-78be6d761871,Outcall,Order Related,Order status enquiry,Very nicely he listen and gave solution.,ac4f3e37-e26e-4d62-89af-a01503efed6c,,09/08/2023 19:38,10/08/2023 05:02,10-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7325246c-a200-4503-9ffe-85124c0dedb2,Inbound,Order Related,Order status enquiry,,d6af180c-2f07-4d58-a401-28d69272b55c,,09/08/2023 21:03,10/08/2023 18:20,10-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
aea03fd3-431d-47cf-a130-149420c311b7,Inbound,Refund Related,Refund Related Issues,,8e78d50b-f47c-48c6-bd7d-2586316ef1f2,,10/08/2023 19:33,10/08/2023 19:45,10-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
408861bb-9d55-48b3-aa30-58566791adcf,Inbound,Returns,Return request,No,98b428cf-dafb-41c8-9be5-56f47a5ac712,31/07/2023 01:09,10/08/2023 06:17,10/08/2023 06:23,10-Aug-23,NEW DELHI,LifeStyle,449,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
00c70ea0-f040-4f24-bd81-b0ac458be851,Inbound,Order Related,Delayed,Ok,c679d50f-2ee4-4723-94b2-8bb287919db4,,10/08/2023 08:40,10/08/2023 09:05,10-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
8a050eff-4531-488c-b647-40f76a1513c1,Inbound,Order Related,Priority delivery,good understanding my problems,d48b50b3-a4f9-46d1-9baa-ae7776b9006b,,10/08/2023 09:49,10/08/2023 09:52,10-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
16bce717-139e-4407-b7cc-da90b63c48c2,Inbound,Order Related,Order status enquiry,,2460d831-cb76-4faf-97b1-947ed435df4d,,10/08/2023 13:04,10/08/2023 13:04,10-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
7169bedf-b1e6-4d5a-a1df-f5e9df0bf491,Inbound,Cancellation,Not Needed,,5cff065c-b50d-41f7-8863-9ee590d32cbc,,10/08/2023 13:38,10/08/2023 13:38,10-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
61b126e1-4336-452f-a022-4022a80465af,Inbound,Product Queries,Warranty related,,771d0e53-bce8-458f-99b3-de16216c3d4d,,10/08/2023 15:53,10/08/2023 15:58,10-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
33fade54-4652-4bdc-a5f5-530f3dea8313,Inbound,Returns,Exchange / Replacement,Good job,a6be2730-2754-4fd2-b447-fb3fbc441045,,09/08/2023 22:37,10/08/2023 06:11,10-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
61189a2f-f297-4157-9929-5bbb3cc2ef40,Inbound,Returns,Fraudulent User,Thanks ,00c4957a-8818-49b6-928e-776c55b52d04,,10/08/2023 00:18,10/08/2023 00:39,10-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
9ccc9713-0c57-4ced-8d53-fb61294ff90d,Inbound,Returns,Reverse Pickup Enquiry,Nice,c60b02f9-71aa-44d2-9366-b05ec1ffb93d,,10/08/2023 09:01,10/08/2023 12:36,10-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
9115b46e-e68f-4ec4-8036-413c9cba0303,Inbound,Cancellation,Not Needed,Very good ,24cafae9-43ca-4333-b005-68d16ef917ff,,10/08/2023 16:48,10/08/2023 16:49,10-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5e360488-9f0a-4fc6-98c6-73f5c21f8100,Outcall,Order Related,Installation/demo,I want to return the item.,c5a0070e-6fa2-4538-9458-ae30fa69488b,,10/08/2023 12:00,10/08/2023 12:03,10-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d3333809-e235-4df2-bff9-0d8830d2af8a,Inbound,Order Related,Installation/demo,Excellent ,1fea0ca5-15e2-4f56-bd6f-b49ddf8a2ee6,,10/08/2023 13:37,10/08/2023 13:41,10-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
905b866f-c091-4fb0-ab0d-878b9c0eec24,Inbound,Cancellation,Not Needed,Very bad ,3c4082fa-3be5-4d63-b2ec-fe0f1164e282,,10/08/2023 08:22,10/08/2023 09:54,10-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
22f33413-6c6b-4b5f-b176-bc0f2fba4adb,Inbound,Returns,Reverse Pickup Enquiry,,93aa68e9-6ff0-4cb9-923f-40bec2cff1f7,,10/08/2023 08:43,10/08/2023 09:39,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
06d4a69f-2f84-4303-9c4f-302c78b10d9f,Inbound,Returns,Missing,,9038ef5f-e9ab-487f-aab0-f056c595cb5e,,10/08/2023 17:06,10/08/2023 17:11,10-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
bfcc85a6-8925-42cf-b482-3ff2e63d22b4,Email,Returns,Service Centres Related,Pathetic executive,572dcfb3-66b7-4028-ab5a-749a822780ab,,10/08/2023 19:29,10/08/2023 19:38,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
f98d2031-ff0a-4345-bfc7-1fa586186787,Inbound,Returns,Reverse Pickup Enquiry,Thanks customers care supporting ,6ec283ef-9c63-4fd2-adc0-ff26a3454f0b,,10/08/2023 20:29,10/08/2023 20:48,10-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
0d4d49a0-afd1-44a1-892a-00d7f9717576,Inbound,Feedback,UnProfessional Behaviour,,dca76185-7d12-4c26-b60d-b3d172b174c5,,10/08/2023 23:37,10/08/2023 23:38,10-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
9cf16cd9-0b05-4af7-b7a4-e01414ab1dbd,Inbound,Returns,Reverse Pickup Enquiry,,98e79cda-1e1b-4a7e-afc7-e5faadf36f32,,10/08/2023 19:08,10/08/2023 19:12,10-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
864591fb-4633-42d5-a8ab-588bf3c00f58,Inbound,Order Related,Delayed,Good ,af3a8080-2e8d-44ff-b8a1-2532b129ee24,05/08/2023 20:33,10/08/2023 19:20,10/08/2023 20:31,10-Aug-23,SURAT,Electronics,1599,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
71b3830f-0d5f-4ce1-877f-4cbcd4e13748,Inbound,Returns,Reverse Pickup Enquiry,my experience is very nice ,fdbabaca-fbe8-4c92-a9c1-2290608a7161,,10/08/2023 07:12,10/08/2023 07:17,10-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
9849b092-0eb0-43ff-a23e-35e0427d8548,Inbound,Returns,Reverse Pickup Enquiry,Tnx ,258e758e-6c03-4824-a559-a5f1ae1ae27c,,10/08/2023 12:24,10/08/2023 16:10,10-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
b40261ba-1233-48ff-9d12-a120840d8ac1,Inbound,Returns,Reverse Pickup Enquiry,,54533fd5-5827-4845-893e-cbdd93c14c63,,10/08/2023 18:05,10/08/2023 22:07,10-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
0c49f91c-0ad9-40d3-aecb-6bc2ea35881a,Inbound,Payments related,Wallet related,,9ceb6e16-608a-434e-8e7d-d14ad7abe6de,,10/08/2023 20:15,10/08/2023 20:16,10-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
4fe24687-4b6c-4ca0-98f7-20a33196204c,Outcall,Product Queries,Product Specific Information,,b67af08e-36a3-4318-8d2e-83d3f6697eb9,,09/08/2023 23:25,10/08/2023 00:07,10-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,2
3ab2ee44-84a2-4550-ae3f-0599416eac7b,Inbound,Returns,Service Centres Related,Yyuj,f42a105a-4efd-4a85-8ad6-4ed4bce86ca4,,10/08/2023 07:44,10/08/2023 08:51,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
31036357-adeb-40c1-8118-2b199700332e,Inbound,Returns,Fraudulent User,,78c6f7ee-b4a2-4b5c-9c36-bdc5a5b50514,,08/08/2023 21:20,10/08/2023 21:55,10-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
f061193e-627f-4902-bc06-144ae99ea8ae,Inbound,Order Related,Delayed,Delivery agent is very harsh..not cooperative. Shopzilla facility very vast. Not able to connect with them for delivery enquiry. From last two days I am getting undeliverable message. Please resolve my issue as earliest as possible and take action,b925856c-67f4-4963-be91-0dc7f1dba896,,10/08/2023 16:25,10/08/2023 16:28,10-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
9e386a46-7740-4c2c-98eb-948d25b1e3e3,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer service and resolve issues ,aa38287c-0691-417e-b9cb-d743e49dec88,,10/08/2023 12:42,10/08/2023 12:46,10-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
2441c3c8-e30c-4c87-9fcf-975f3cccbbe1,Inbound,Returns,Reverse Pickup Enquiry,,deaa6d57-5c32-4432-a3d1-c95d29414e5f,,10/08/2023 20:31,10/08/2023 20:37,10-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0ffcf74a-0df1-4fc9-8884-c1364f2a5cb4,Inbound,Returns,Reverse Pickup Enquiry, Customer service number should be availible in app menu.,2292efa5-de68-49be-8fdb-3017e9f64cff,,10/08/2023 20:58,10/08/2023 21:00,10-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
69adad1f-a6f1-4c24-bbc4-4db209b0ded2,Inbound,Returns,Fraudulent User,,3c451f21-6323-495c-8bb9-40b141ff20bc,,10/08/2023 07:54,10/08/2023 08:04,10-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
78a17b4f-8eff-4d8b-8cc9-bb151273dd38,Inbound,Returns,Return request,,34f8792c-6a32-4062-bb4c-a7e7907db12c,,10/08/2023 08:58,10/08/2023 10:33,10-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
c1370cc7-08bb-4cec-93eb-f9e87316c5b4,Inbound,Returns,Return request,Very good ,ee5f2d92-d6c2-463d-9f51-30d10c421181,,10/08/2023 14:11,10/08/2023 14:12,10-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
930e469b-2f94-42b3-9c19-6ed04371e92e,Inbound,Order Related,Installation/demo,,3e9775b3-71f2-47b8-b6da-107418d51172,,09/08/2023 21:02,10/08/2023 09:09,10-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
af331b86-01f9-4a06-8070-1e302faef746,Inbound,Cancellation,Not Needed,Customer service are very good and humble ,3d312c5d-ccdc-4580-a972-8f2b748efd3a,,10/08/2023 08:18,10/08/2023 08:20,10-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
2543d915-cdd0-42a2-a7ec-c77a39f6837a,Inbound,Returns,Wrong,,247a8172-347c-48a2-bd05-6bd7e66dfd3a,,10/08/2023 22:46,10/08/2023 22:51,10-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
cb19611f-78f1-4237-8b71-28967f8361a4,Inbound,Payments related,Online Payment Issues,,5f837026-e2fa-4ca2-8cdd-00ef52e1f0bb,,10/08/2023 06:32,10/08/2023 06:35,10-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
09b6ba71-5409-42d3-adf1-371b0e7b00d9,Inbound,Returns,Service Centres Related,I had to contact the support thrice for the issue to be raised and improve the follow up after a customer has reached out for support,6675a090-222e-4652-a62c-95b96be9ab3d,,10/08/2023 09:21,10/08/2023 09:35,10-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,3
781b196a-7b6a-4d70-87f4-dccb11ea0ce7,Inbound,Order Related,Customer Requested Modifications,,d8a57b0a-9808-4521-9d9e-c7f1fd88ebb7,,10/08/2023 14:43,10/08/2023 14:44,10-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
cc15a882-a1b2-4991-b743-94f406b4d164,Inbound,Returns,Reverse Pickup Enquiry,,14532b36-fd87-448b-a153-4acefa44f900,,10/08/2023 19:58,10/08/2023 19:59,10-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
bf67c9d4-267c-43b2-a87c-f565efe2dc68,Inbound,Order Related,Order status enquiry,,b3872503-574d-4dd8-9b7a-2b8472d061ac,,10/08/2023 14:14,10/08/2023 15:14,10-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
2fba3b40-370c-4e50-ab19-722d8ce436f9,Inbound,Product Queries,Product Specific Information,I am really appreciate your staff support and cooperation with politely solve my problem,6f950c00-ed1f-4036-9850-f5867f511332,,10/08/2023 07:10,10/08/2023 09:00,10-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
81e53c7c-30ff-4cd8-8447-a98b70ad03eb,Inbound,Order Related,Installation/demo,??,fe071dd4-d071-403e-81c6-9b074aaaf514,,10/08/2023 13:49,10/08/2023 13:53,10-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
606bb11c-48ce-4668-946d-53ef69483d5c,Inbound,Refund Related,Refund Related Issues,,035ea579-7b4f-4647-9bc1-d4cae526ba91,,10/08/2023 21:59,10/08/2023 22:14,10-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
e0d588dc-fc73-4e45-802c-ecb746c56047,Outcall,Returns,Return request,,b9336839-2fd4-4f54-a071-cf93e3473c44,,10/08/2023 11:40,10/08/2023 22:55,10-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
b60a0b48-c467-443a-ac8e-a18e7672fbfa,Inbound,Returns,Reverse Pickup Enquiry,,219b6046-616c-482a-b79e-2b51a2c0b026,,10/08/2023 17:45,10/08/2023 17:53,10-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
dc4671ac-4681-48a9-a113-59c0970a4984,Inbound,Order Related,Order status enquiry,"Try to understand the customer problem.  You are saying, your system doesn't have an option to cancel or refund. It is not a problem of mine. It is a worst experience, i will never use Shopzilla.",1559bf0c-01b7-42d0-9862-6730a843d0d0,,10/08/2023 15:17,10/08/2023 15:18,10-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
e4e950b3-0426-40e3-b735-8ddaf160c9dc,Inbound,Returns,Return request,Good ,92df7282-c49b-4ccb-85f8-6a22a1b809ed,23/07/2023 09:47,10/08/2023 00:00,10/08/2023 00:03,10-Aug-23,THANE,Electronics,1999,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
0393489b-fd5c-44cd-b6ae-2ac7aecebc2c,Inbound,Feedback,UnProfessional Behaviour,,5c5fc433-9834-4e9a-96ee-3ea0b958e1b8,,10/08/2023 00:44,10/08/2023 00:48,10-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5bb12e70-d3a2-4234-8b20-11a27a2c8f0d,Inbound,Returns,Reverse Pickup Enquiry,,36bb20d1-229d-48a0-95b6-fd5f8b7074ef,,10/08/2023 13:49,10/08/2023 13:49,10-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
27db25ff-f98b-4a7c-8bf6-80842a4826e8,Inbound,Order Related,Delayed,,a6aaad43-96e9-4235-a63a-6f3600abfb04,02/08/2023 01:50,10/08/2023 00:21,10/08/2023 00:22,10-Aug-23,JUNAGADH,Home Appliences,3680,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
1d38e959-10df-4f58-97c2-02a34ea94570,Inbound,Order Related,Delayed,,78883f8a-e17a-4b7a-9630-95fe43f47325,,10/08/2023 17:11,10/08/2023 17:36,10-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
6751eede-b177-4098-8cfa-541cdb78b448,Inbound,Payments related,Online Payment Issues,,124f1aa5-2d35-4d07-9a81-2450838ac767,,10/08/2023 07:20,10/08/2023 07:27,10-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
effd9be0-5e89-4cfd-8622-2e6bb6a03a2b,Inbound,Returns,Reverse Pickup Enquiry,,acbe6856-2dda-4d10-95be-4418a3495f5b,,10/08/2023 15:26,10/08/2023 15:30,10-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
43e61260-5214-431c-aba1-54b0eb2e1676,Inbound,Returns,Return request,,c0df5a40-5459-47ee-a630-58bfb51d7b78,02/08/2023 10:04,10/08/2023 10:21,10/08/2023 10:22,10-Aug-23,AJMER,LifeStyle,369,,Steve Washington,Emma Park,John Smith,>90,Morning,1
6e56f932-795f-4172-901d-ccbc1cebbae4,Inbound,Returns,Reverse Pickup Enquiry,,326e3148-6646-465e-8244-6290bc0a23c7,,10/08/2023 00:02,10/08/2023 00:06,10-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
5298a0dc-1da7-4b88-92e9-a475466d337f,Inbound,Returns,Fraudulent User,I think it will be better if you provide all the information on WhatsApp in the future ,5ed0eb21-1a2e-4e35-b4f3-33239296dce2,,10/08/2023 20:50,10/08/2023 20:54,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
332fd23c-0935-4959-9f6c-09927ff0ed10,Inbound,Refund Related,Refund Enquiry,,6f170ab8-aa98-44ad-a65b-60aa3b373eba,,10/08/2023 18:40,10/08/2023 18:44,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
807e6f3a-637f-47a0-b022-185b52ca9225,Inbound,Returns,Reverse Pickup Enquiry,,4870d600-7c96-4047-8904-59c82975940f,,10/08/2023 19:48,10/08/2023 21:23,10-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
32604c01-861a-4373-ac0d-9defea889564,Inbound,Order Related,Delayed,,ea815287-3d14-438b-b928-440ec58795dd,29/07/2023 11:56,10/08/2023 12:48,10/08/2023 12:49,10-Aug-23,RANGA REDDY,Home,201,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
bacc4932-2114-402c-a549-fbc7bf300905,Inbound,Order Related,Invoice request,,5d22ffd4-d623-4b45-b307-760b7b46e30a,,10/08/2023 18:21,10/08/2023 18:25,10-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
4fbd26b1-2578-4d4f-9baa-93fd19c2ce8d,Inbound,Returns,Reverse Pickup Enquiry,Thanku to solve my problem ,c6fe3315-6232-4d16-8a1f-3fa33172b35a,,10/08/2023 18:22,10/08/2023 18:23,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d900dd2c-e496-41f6-99fd-734d0555ef49,Outcall,Order Related,Order status enquiry,,8f216a17-0078-43d6-9306-4ca0ce379d0b,,10/08/2023 12:39,10/08/2023 12:39,10-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
570f1449-d8ce-48b0-91b5-f6a701f3783e,Outcall,Returns,Missing,Thank you for the service ,4b8effc3-8d54-4d48-b829-3277e13e55cc,,09/08/2023 18:55,10/08/2023 19:50,10-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
348803d1-74a0-4105-95d3-514a19f18cac,Inbound,Returns,Wrong,,7a60bb33-9657-442a-aa51-5092ef3e1a54,,10/08/2023 20:07,10/08/2023 20:07,10-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
c281af6f-2c50-4b56-808a-9090bee988a5,Inbound,Cancellation,Not Needed,my product not delivered mi delivery dated,53265d19-a900-4b54-bce2-df83cc2709f8,,09/08/2023 23:18,10/08/2023 00:20,10-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
85fa9c33-c1b1-4351-bef2-53f531b68edf,Inbound,Order Related,Customer Requested Modifications,,f91df95d-d4b3-4e92-aac4-094bc58bdd1f,,10/08/2023 09:10,10/08/2023 09:43,10-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
228a1789-9d42-48a4-8bcc-4134cbc8c1da,Inbound,Order Related,Delayed,,f884f0aa-48e2-46fb-a1e9-b18dc3edd7af,,10/08/2023 14:31,10/08/2023 14:46,10-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
dc7cf346-f67d-4fa2-87c0-f123db127176,Inbound,Returns,Fraudulent User,,3971c267-6689-47c1-be43-2fbbd2351a94,,10/08/2023 19:59,10/08/2023 20:05,10-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
ca72ef42-4ae2-45df-8a84-4e346ea937b4,Inbound,Shopzilla Related,Shopzilla Rewards,,af43540a-d8c0-4d8d-aa70-08ce38696f8b,,10/08/2023 09:29,10/08/2023 10:17,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
0c6402c5-02ea-4ce3-a7ed-950a8b955195,Inbound,Returns,Fraudulent User,,56ab30cc-45bf-4acd-9d1b-486b2c8f2ff9,,10/08/2023 10:01,10/08/2023 10:14,10-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
3dce15f6-5fa5-404c-b586-27bf1ac0a858,Inbound,Refund Related,Refund Related Issues,,9fea9093-bc26-41b5-9718-d6871b526c6b,,10/08/2023 19:12,10/08/2023 19:16,10-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
5ccf8b38-b7fd-47f0-be48-43b43f49619d,Inbound,Returns,Return request,,6d22293b-9dc4-4709-9e7c-86bed02f0911,,10/08/2023 19:07,10/08/2023 22:02,10-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
b09694a5-cb13-4050-89ed-4e2aee153609,Inbound,Order Related,Delayed,More order related information should be there in app,273ba011-ed55-4ef4-aae0-a31eea932973,,10/08/2023 10:38,10/08/2023 10:40,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
9848b677-ebba-4745-8319-3c7191466085,Inbound,Returns,Damaged,,bc2ad960-9d28-4a8a-9300-afa6cf81d08e,,10/08/2023 07:54,10/08/2023 08:21,10-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
a591c396-233c-4bdc-ba0d-693f419dba8b,Inbound,Returns,Damaged,,f2e24697-6b32-45a4-a3fd-98b6cfa60dab,,10/08/2023 08:07,10/08/2023 08:19,10-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
92301ecd-ce1a-48f1-a746-d589ad11a3cd,Inbound,Product Queries,Product Specific Information,,8dab7f55-9ac5-4bc0-b8dd-a4258d3c978f,,10/08/2023 11:18,10/08/2023 11:23,10-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
b248324c-89fa-4aeb-bf26-9aaaf9ebf304,Email,Returns,Technician Visit,MC sala my problem solved nahi kar paye,3df0600a-7554-42db-b8ef-2336dcf8107f,,09/08/2023 10:34,10/08/2023 23:48,10-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
62734fc5-2018-45e5-ae07-64e054855fcd,Inbound,Returns,Exchange / Replacement,,3254b60d-246a-42bc-8695-477ccc60cc9d,,10/08/2023 18:26,10/08/2023 18:30,10-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,3
eda6e16c-2cd7-43a7-81b3-58b8d206fe86,Inbound,Returns,Reverse Pickup Enquiry,,1465eb0f-7331-4dce-a154-df7727a8736a,,10/08/2023 21:34,10/08/2023 21:37,10-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
09b73dca-3f13-4eb3-b088-e980de70ab55,Inbound,Returns,Return request,,d6266d5e-c7e4-4af4-9f59-bb775002a285,,10/08/2023 17:46,10/08/2023 18:01,10-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
0f248ac2-b902-4630-add2-f4f11c605f7a,Inbound,Order Related,Priority delivery,,e11714c6-c743-4982-979f-668ec0c72cd4,,09/08/2023 21:52,10/08/2023 06:27,10-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
f1267089-ccad-4fcd-8429-fcc170219cee,Inbound,Refund Related,Refund Related Issues,,a6ae1331-eb04-42bf-9566-ef7e763e8a6d,,10/08/2023 06:59,10/08/2023 06:59,10-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
ac63face-3fc3-4511-83c8-b37986640ddb,Inbound,Returns,Reverse Pickup Enquiry,,98d33463-0217-48b3-8134-65953373f7ad,,10/08/2023 11:40,10/08/2023 12:23,10-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
372d5338-6ba8-4667-b951-3481fc606823,Inbound,Returns,Reverse Pickup Enquiry,,d7be6458-02df-4e1c-b5cf-5afa610a2747,,10/08/2023 13:18,10/08/2023 13:20,10-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
8ce7a9fd-0d39-42e8-8d7d-0c06b48145a2,Inbound,Returns,Reverse Pickup Enquiry,???? ????? ,a631f9cd-ff70-4933-a7ed-fb42c5359aed,,10/08/2023 05:50,10/08/2023 05:51,10-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
5ab7059a-eb16-4ade-9e35-16ba623ebb02,Inbound,Order Related,Delayed,,b6c03bc7-a6de-4f9f-9414-b8fedd8d0f89,,10/08/2023 08:10,10/08/2023 08:18,10-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
ea136bf1-5da2-4cb9-8455-82e5d8c07618,Inbound,Order Related,Delayed,,cf0ec92d-4781-41a3-ad70-c63e1247e1f5,01/08/2023 02:42,10/08/2023 09:20,10/08/2023 09:23,10-Aug-23,HYDERABAD,Home Appliences,1649,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
83eecc0e-cc05-418d-9fb2-d190dcf151bd,Inbound,Order Related,Delayed,,2a3a2132-8b45-4b1f-90b6-2c220a697775,03/08/2023 13:35,10/08/2023 17:27,10/08/2023 17:29,10-Aug-23,VAPI,Electronics,2199,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
bdaa9fab-e44d-47ee-a1fc-9d565e11d915,Inbound,Returns,Reverse Pickup Enquiry,,b28d2087-acd1-4e03-80fd-f083ad7f517e,,10/08/2023 17:06,10/08/2023 18:31,10-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0d7a8d44-6ddd-4f47-91d6-68cd990b2292,Inbound,Order Related,Delayed,Very nice,d92588e2-6ce4-45e8-b9f0-c75199d4bd4d,,10/08/2023 19:29,10/08/2023 19:57,10-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
51994a2d-671b-4ef3-afbd-1eae632abb67,Inbound,Order Related,Delayed,,13f4e488-82c4-4da8-bfc6-dcde621960a4,04/08/2023 10:04,10/08/2023 15:49,10/08/2023 15:50,10-Aug-23,JALANDHAR,Electronics,200,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
fd8dd69c-67b5-4f74-8ecb-ffdf832a40c5,Inbound,Returns,Reverse Pickup Enquiry,Very nice ??,55fbcf9a-aec0-4ac0-887e-44d76da31975,,10/08/2023 08:00,10/08/2023 08:05,10-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
17d964c2-d939-49ed-bfd2-1255cfb7cc3f,Inbound,Returns,Reverse Pickup Enquiry,,0bf18135-b336-4f6f-8f3c-1854f7915970,,10/08/2023 10:08,10/08/2023 10:23,10-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,1
806f7f0d-4a23-414a-8a72-a54381fd020e,Inbound,Returns,Reverse Pickup Enquiry,Good ,a2bf5a3f-736d-4653-a5cc-b01950e72641,,10/08/2023 18:14,10/08/2023 18:18,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
27e33d2b-c446-467f-b48d-081fa7cc3411,Inbound,Cancellation,Not Needed,,83db3d95-543a-4e04-90a5-0a7397e413df,28/07/2023 22:44,08/08/2023 19:22,10/08/2023 11:10,10-Aug-23,PUNE,LifeStyle,2880,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
72db60ba-e587-441e-9b57-fa870b96bbb2,Inbound,Order Related,Order status enquiry,,475b86a4-c7b5-403a-9e66-d700ca2684c0,26/07/2023 18:06,10/08/2023 13:12,10/08/2023 13:17,10-Aug-23,ALWAR,LifeStyle,642,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
ee4ad9ff-2820-4184-b032-03f262c76e34,Inbound,Returns,Return request,,5823d380-27af-4a56-bab2-8b1864bb9a24,,10/08/2023 08:52,10/08/2023 09:03,10-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,3
b43e0215-5523-4abb-9c47-7432277fd8cf,Inbound,Returns,Return request,,3e3d94c2-71e8-4bb3-a2f4-654bf339d9c3,,10/08/2023 18:28,10/08/2023 18:33,10-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
20a8589b-2748-459e-b9a0-2456eeb714de,Inbound,Returns,Reverse Pickup Enquiry,,6eb30fad-dfab-452d-bc24-d29b958de865,,10/08/2023 17:12,10/08/2023 17:16,10-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
cb784c47-0d3c-49e8-8be3-ddaeec7e4475,Inbound,Refund Related,Refund Enquiry,,f765a4f3-8149-49b5-91ef-6c1a72756dce,,10/08/2023 17:28,10/08/2023 17:32,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
f011bd69-695d-4c6c-a1e4-e857e98efe20,Inbound,Returns,Product related Issues,,38f8994e-7ab5-4bff-b972-ef9a9873735c,,10/08/2023 14:33,10/08/2023 14:42,10-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
49f42014-aec3-411e-9f17-27a4fbdfeafd,Inbound,Returns,Missing,Best,ac96f144-3cbc-4064-b5aa-0b60b5440a93,,10/08/2023 21:01,10/08/2023 21:02,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
16db255e-3f66-4c84-97b2-7f09a07548cd,Inbound,Returns,Wrong,Return ,84e26394-b187-4819-8246-01581f60a650,,10/08/2023 19:01,10/08/2023 19:03,10-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,2
9e106eb8-7c0b-4e7d-8808-3e6f455eda78,Inbound,Returns,Return request,,a5026cb2-9337-4611-8610-c26ec5fec968,,10/08/2023 22:34,10/08/2023 22:36,10-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
1055b4b8-477e-4a6f-a4c5-c3b89651fd47,Inbound,Order Related,Order status enquiry,Nothing to say ,8aa5fa13-9758-4aab-bcd2-9068c0c4a52a,,10/08/2023 10:24,10/08/2023 10:27,10-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
d35f6a1d-5e75-4a94-8346-cee92487d840,Inbound,Order Related,Order status enquiry,No need to worry everything is perfect ,31192be3-0208-4d87-8a29-3113b451c6e7,,10/08/2023 14:38,10/08/2023 14:39,10-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c0dcb091-0958-4a09-bfd4-30c7ffdcf5d5,Inbound,Order Related,Delayed,"Generally it doesnt happen wit Shopzilla but for this product, there is no proper update is there dont know the current status of the ordee",20e00bc8-61b7-4257-b702-49430d13048d,02/08/2023 03:03,10/08/2023 00:16,10/08/2023 00:17,10-Aug-23,HYDERABAD,LifeStyle,474,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
65913d75-bf61-4a17-b879-77b531f45db2,Inbound,Returns,Fraudulent User,,e7b3e32f-365e-4918-9d4c-6e2858451cf9,,10/08/2023 18:12,10/08/2023 20:28,10-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a0ea53d7-f49c-44a0-a15b-6b4df6777231,Inbound,Returns,Reverse Pickup Enquiry,So So good,5a97c336-fe9d-4b88-8cf1-45e856604890,,10/08/2023 18:22,10/08/2023 18:37,10-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
406301a3-1b69-4441-9477-d699d1a1e024,Inbound,Payments related,Wallet related,,57decd50-db94-4aa1-bf16-48fbfefbd7c1,,10/08/2023 18:28,10/08/2023 18:30,10-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
e4c0dd8d-15d7-4613-8cc0-ffdc8d27b4b8,Inbound,Returns,Return request,,971ec997-7bfd-4cea-9cd3-bd0344c100c9,,10/08/2023 10:35,10/08/2023 10:39,10-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
00c5d7c9-b36b-4122-80d7-9329b9fd72b5,Inbound,Returns,Reverse Pickup Enquiry,,787778b9-3137-4a5e-b198-f2f5d21366c6,,10/08/2023 12:55,10/08/2023 13:00,10-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
c0db18d7-d716-4922-9ccb-40d593e07089,Inbound,Returns,Reverse Pickup Enquiry,Try to give product on time,e0f4042c-f237-42eb-a358-136f8f9b51d9,,10/08/2023 13:44,10/08/2023 14:27,10-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6a94df8a-4f01-48fc-a38e-6f81716c5b77,Inbound,Order Related,Order status enquiry,,810337db-77f3-441f-8589-b375a8be880c,,10/08/2023 22:53,10/08/2023 23:02,10-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
af0de159-188d-46de-a2ca-8d3d730e804f,Inbound,Refund Related,Refund Enquiry,,7ac852ad-dfce-4800-aa20-6417edc3e677,,10/08/2023 19:42,10/08/2023 21:37,10-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
e5309a40-02e5-4f81-bdd9-e7cbf256cb7f,Inbound,Order Related,Order status enquiry,,6249fad7-3258-4322-bd75-b772cf7124ae,,09/08/2023 06:40,10/08/2023 10:32,10-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,4
3dad434c-8c0f-44af-b79d-62d2c0d21276,Inbound,Returns,Reverse Pickup Enquiry,,a4034c44-b046-490f-8d5d-e5ffdf1578ae,,10/08/2023 07:26,10/08/2023 07:29,10-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1aef511e-2749-4cc7-a0f7-044bad76a971,Inbound,Shopzilla Related,General Enquiry,Thank you for your help ??,6b91aeaf-c5f7-4c00-94ba-140b6db91893,,10/08/2023 10:54,10/08/2023 10:55,10-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
cf227abf-b4ae-44bb-a931-6eaaaadc9438,Outcall,Returns,Fraudulent User,GOOD,44c3236b-2e3b-4f80-b657-e4bdcd308c8f,,10/08/2023 18:55,10/08/2023 19:27,10-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
b9f51505-450f-4882-ab86-d14eef68cec5,Outcall,Returns,Fraudulent User,,1ee17057-ea96-4637-9276-078dd0b2bb0c,,10/08/2023 18:35,10/08/2023 18:45,10-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2bea8462-d744-4d56-b3a0-fe32c09906d1,Inbound,Returns,Reverse Pickup Enquiry,,1f0b8493-8407-4ca2-b82c-24ba916fb8f0,,10/08/2023 21:37,10/08/2023 21:41,10-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
adc164cc-3a31-4897-a94d-20da8093a47b,Inbound,Returns,Reverse Pickup Enquiry,,9104418f-90de-4fd4-8afe-e41c768a39d3,,10/08/2023 00:23,10/08/2023 10:24,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,1
40d2769d-aa0e-463c-ba5b-7243ae291eb8,Inbound,Order Related,Invoice request,,4073505d-ddce-4735-a5db-a859d12d3bca,,10/08/2023 12:39,10/08/2023 12:59,10-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
7e1c2bf7-8e00-40ec-91fc-b463926dd999,Inbound,Order Related,Delayed,As per given date why you have not delivered product ,b53a2ef0-7d0f-42ea-b880-23e731dd3b64,,10/08/2023 20:03,10/08/2023 23:59,10-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
aed24249-5160-4160-9bc7-849bfccb6afa,Inbound,Order Related,Seller Cancelled Order,,6f23bdb0-2d19-4f30-9f81-b6e750c27a2f,,10/08/2023 10:18,10/08/2023 10:27,10-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6b43a2d8-b14a-4f1b-9d86-bfd0588c612e,Inbound,Order Related,General Enquiry,,72f47d06-fa75-4948-9adc-b3e7031959d4,,10/08/2023 20:41,10/08/2023 20:41,10-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
6b58b5ff-8619-41af-951b-57fa232408e6,Inbound,Refund Related,Refund Enquiry,,654b41be-4923-4be6-8a34-7185f5f6f59a,,10/08/2023 20:58,10/08/2023 21:01,10-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
571e1ef1-459d-4cf2-aada-fb6490f322a1,Inbound,Order Related,Delayed,Thank you a Lot ,0d581840-a938-48e1-b13c-f3610f69e34b,,10/08/2023 22:53,10/08/2023 22:55,10-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
90086a89-3f41-4865-a89a-16ace6c6a57b,Email,Order Related,Delayed,,d06236aa-8188-47f4-9e11-1fca260b4b82,,10/08/2023 20:18,10/08/2023 20:23,10-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
462ed428-2e54-431b-9931-f9b128feba4d,Inbound,Order Related,Invoice request,,fa16f552-9101-439a-978a-07b3cb88c3a4,,10/08/2023 22:45,10/08/2023 22:49,10-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
e5b5fe80-e080-4648-8de5-9eb373ff714b,Inbound,Returns,Reverse Pickup Enquiry,Seriously buisness runs on quality people ,86d41b4d-2b28-4163-be76-39c2c9580bbf,,09/08/2023 21:47,10/08/2023 10:56,10-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
9575fa32-9de5-4beb-b0d9-3cb91b63dbd2,Inbound,Product Queries,Product Specific Information,,2774ec91-ccf0-40c1-a7a0-7d41b62a0dd9,,10/08/2023 00:09,10/08/2023 00:11,10-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
9d85050d-6271-4a7f-ac5f-0ee089936122,Inbound,Product Queries,Product Specific Information,Problem resolved   very very happy,00dcafa0-1dd5-4dc3-a20b-bf514e223ce7,,10/08/2023 11:57,10/08/2023 12:21,10-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
2869c452-55b1-459a-a520-a80a8e89c02e,Inbound,Returns,Reverse Pickup Enquiry,,c48e90a0-eb78-437f-95a1-52e525f3bd64,,10/08/2023 09:21,10/08/2023 12:45,10-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
37828947-9c55-4828-937a-0a80e665120e,Email,Returns,Wrong,,bdb91823-5d32-4cf7-b94c-2b265e12f35f,,10/08/2023 10:54,10/08/2023 11:02,10-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
5dfb11e8-a16d-47f9-83f6-07530e49c975,Inbound,Feedback,UnProfessional Behaviour,,b5be410b-724f-4482-878e-f910ab1e27a3,30/06/2023 21:16,09/08/2023 22:09,10/08/2023 08:12,10-Aug-23,GHAZIPUR,Books & General merchandise,1861,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
58e90bca-760c-4bac-b52f-6a79968c0d34,Inbound,Order Related,Delayed,Worst e commerce services i have ever faced ,d55e3ad2-5c82-483d-8542-28b4f8a5a9b7,,08/08/2023 21:08,10/08/2023 10:16,10-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,1
9f85b5d5-eda0-4d53-be6c-12276ea92870,Outcall,Returns,Return request,,13193ee3-d98c-47b9-bdb6-4be5a6e02548,,10/08/2023 22:35,10/08/2023 23:08,10-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
19a15287-cd09-4368-9e94-de2b22350bf9,Inbound,Returns,Reverse Pickup Enquiry,,c37bb042-ff91-4792-bcad-e99fd9683061,,10/08/2023 11:07,10/08/2023 11:09,10-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
ea77e0cd-bda9-4990-b5ea-3f9a4ebda55b,Inbound,Returns,Reverse Pickup Enquiry,,b223b817-5bd2-451b-9534-815c8c8caacc,,10/08/2023 19:32,10/08/2023 19:34,10-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
a6ade024-5fff-4fbc-a5a2-77083e8aad9f,Inbound,Returns,Return request,,e55dfe5b-ae09-4d3b-9630-efad6b808862,01/08/2023 18:23,09/08/2023 12:49,10/08/2023 14:35,10-Aug-23,HYDERABAD,Electronics,2299,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5238cb3f-1949-4970-856b-2cbbf2c2e461,Inbound,Order Related,Delayed,,26ebcde0-09ae-4931-aea3-7a5856febfdb,,10/08/2023 20:46,10/08/2023 20:48,10-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
b62bca4c-00fc-4bba-be6c-38eb4daccd57,Inbound,Returns,Reverse Pickup Enquiry,Help full,596a113f-b3f0-4810-8a86-ddb94f18acdf,,10/08/2023 08:47,10/08/2023 08:50,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
be1ea116-e90c-4294-b699-91a807f0b033,Outcall,Returns,Reverse Pickup Enquiry,What lovely talking and thank you so much,84ba86b7-3990-447c-90ff-b861ef9b34ce,,10/08/2023 14:20,10/08/2023 14:23,10-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
30b6ab6f-a567-4ee0-b88a-2bef5dccc292,Inbound,Returns,Fraudulent User,Very softly  and respectly solve my problem ????,ad943793-fe41-427a-ab53-bee416cbfe24,,10/08/2023 14:01,10/08/2023 14:02,10-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
6d2580c3-0e26-4365-a27d-5258333480b6,Inbound,Order Related,Unable to track,,88fdc3f6-8908-40ac-a423-00a9a5a9d92e,,10/08/2023 16:20,10/08/2023 22:15,10-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
34c1ee4f-5b3b-4477-aead-b266b6442d5f,Inbound,Returns,Reverse Pickup Enquiry,,e6e96a12-404c-430e-89cf-6de399a8eb02,,10/08/2023 20:12,10/08/2023 22:51,10-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,4
fb2deb18-d7b3-40b3-a6d3-c79598e6d1d0,Inbound,Returns,Reverse Pickup Enquiry,,ae29ef99-92ed-4d4b-815c-a81901e7773e,,10/08/2023 21:04,10/08/2023 21:04,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
58126b76-52de-4786-b385-9eaf6a82f59e,Outcall,Order Related,Invoice request,,5e362596-d87c-4738-9c55-73e5dfb0fd81,,10/08/2023 22:18,10/08/2023 22:19,10-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
48a8af29-f520-4de9-8a18-1ee860ba34d9,Inbound,Feedback,UnProfessional Behaviour,,ebfb2901-8af6-4f2c-87e3-8962ed8dd3e5,,10/08/2023 22:51,10/08/2023 22:53,10-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
1d698767-ae12-42fe-bb17-f8bbbf0f2857,Outcall,Payments related,Payment related Queries,,aac4af9c-78bd-41df-9652-1a06200ce5cb,,10/08/2023 09:15,10/08/2023 09:17,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
5b1189c2-ff30-4a5f-9c90-58ebfa54455b,Inbound,Returns,Reverse Pickup Enquiry,,e98fb4ca-9cea-4c82-b71e-55387897c4c0,,10/08/2023 19:55,10/08/2023 19:59,10-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5145afd7-a9f5-462a-ad6a-9d6d66be6882,Inbound,Returns,Return request,,4396a57b-ee70-46b4-90a2-8af3628ce018,29/07/2023 13:52,10/08/2023 15:06,10/08/2023 15:28,10-Aug-23,BARDHAMAN,LifeStyle,449,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e350ce58-48d9-43ef-ad86-ab69969c1835,Outcall,Returns,Reverse Pickup Enquiry,,c5080cc4-7b95-402e-8702-e198cf2a0f52,31/07/2023 19:27,07/08/2023 13:26,10/08/2023 19:06,10-Aug-23,HOWRAH,Home,450,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
3594b24f-fb4e-4d45-896d-1e9218a4a5ae,Inbound,Returns,Reverse Pickup Enquiry,Nice ???????????????????????????????????????????????????????????????????????????????????????????????????????????? ?????? ?????? ?????? ?????? ok thanks ?? ??,2df4d91a-e81d-4ebb-94ef-4980cb0ffe73,,10/08/2023 18:40,10/08/2023 18:47,10-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
0be87d7b-226d-4b22-99da-73e9b3738004,Inbound,Payments related,Payment related Queries,,4e9d681f-eb04-4d81-b718-00854aaa95f7,,10/08/2023 13:21,10/08/2023 15:26,10-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
fa066c6d-f1aa-4c05-88a6-d46efa1b3ee3,Inbound,Returns,Return request,,5cc47218-b194-43c7-b77e-7a0f102ae02c,,10/08/2023 20:10,10/08/2023 20:13,10-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
122990a0-8fdc-4a8f-8f95-88e73b62e587,Inbound,Returns,Missing,,8700770f-4be0-455c-afe8-1491786186de,,10/08/2023 18:18,10/08/2023 18:20,10-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
971c0b40-01d6-4757-87e8-3b052ca87d4d,Inbound,Returns,Reverse Pickup Enquiry,Good ,ca0c1949-7d39-455e-a835-0e1c331ce9f3,,10/08/2023 20:50,10/08/2023 20:53,10-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,3
b98e4e71-82bf-4b08-8faa-7f8f63e69bc0,Inbound,Order Related,Delayed,,efdb894b-76c6-469e-b2ec-48d908f62e00,12/07/2023 15:49,10/08/2023 14:27,10/08/2023 21:52,10-Aug-23,MUMBAI,Electronics,1499,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
b21b4d24-9425-4de0-8ba0-a6b3f2ac997f,Inbound,Returns,Reverse Pickup Enquiry,,af041aae-1d25-457d-9bc4-6eee8455ed21,,09/08/2023 23:55,10/08/2023 00:00,10-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a8428217-9776-494d-84eb-d8f33ff8f286,Inbound,Order Related,Invoice request,,6e4c6441-30b7-4ef2-a442-6fb51d64c022,,10/08/2023 08:07,10/08/2023 08:11,10-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,4
c28f149e-7c86-44b2-994f-bdeffcdfe51c,Inbound,Refund Related,Refund Enquiry,,9be24218-8957-45c4-b853-eb4df2cc81e0,,10/08/2023 09:50,10/08/2023 10:11,10-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
ad3ae382-32b1-4996-b361-b3bd16dcab14,Inbound,Shopzilla Related,General Enquiry,,2b759f7d-3bc6-4565-9e4d-514030bb038c,,10/08/2023 10:53,10/08/2023 10:54,10-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
83c35303-1384-4d7b-8df0-e6f8a5b31325,Inbound,Feedback,UnProfessional Behaviour,Kindly allow to update as per the actual delivery or return happened. ,26b1cc6f-8522-4938-8e21-746f4c034e68,04/07/2023 21:25,10/08/2023 21:32,10/08/2023 21:33,10-Aug-23,GANDHINAGAR,Books & General merchandise,525,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
af4df3cc-6e47-4217-817c-fbee1a7d1c76,Inbound,Order Related,Installation/demo,,9a827c3b-1322-447d-be9f-471f08021dfe,,10/08/2023 00:39,10/08/2023 12:10,10-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
d6e03ada-9ff2-4b3b-803e-005e7644b5f8,Inbound,Returns,Missing,Very nice tock to me sir,70806932-5d33-44d7-a01a-b10fd96d1d3f,,10/08/2023 22:41,10/08/2023 22:44,10-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
b7c9b421-f952-4d7e-b753-07d0ff086ace,Inbound,Shopzilla Related,Shopzila Premium Related,Very pathetic never ever buy anything from Shopzilla,ebbfb970-4d09-49d3-b614-957212dffd91,,09/08/2023 19:04,10/08/2023 13:19,10-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
05a8b446-8350-4970-a8eb-7333fe2d4ac8,Inbound,Returns,Fraudulent User,,c5689bf4-494d-451f-bbc0-c9e08886854f,,09/08/2023 17:27,10/08/2023 16:10,10-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
9ef7b698-3195-41a7-a85a-627be0e9a77d,Inbound,Order Related,Installation/demo,,8f784690-a8c3-4254-8970-64f110662986,,10/08/2023 11:35,10/08/2023 11:49,10-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
29e47be0-6283-436f-95d8-ac80db7f29de,Inbound,Returns,Reverse Pickup Enquiry,So beautiful service ,069950d5-940a-4e3f-85af-d12461832095,,10/08/2023 11:55,10/08/2023 13:24,10-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
1573ae74-b7dd-4ed4-94d5-ba6bb7fa8c7f,Inbound,Returns,Reverse Pickup Enquiry,,aece5a2f-2ead-40ab-9db7-49af85d7510a,,10/08/2023 11:54,10/08/2023 11:57,10-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
50024796-5073-4ba2-af87-300b978b0ba8,Inbound,Cancellation,Not Needed,my product not delivered mi delivery dated,1ef8b062-aaf0-4d48-97db-c0beb7e3bf5b,,09/08/2023 23:11,10/08/2023 00:25,10-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
219dc23a-5078-4dc5-be1d-888ee978f47b,Inbound,Order Related,Delayed,?****** ?????????? ??????? ????? ????,ae366c11-afe2-4fd2-b2b0-4655efdcc11b,,10/08/2023 15:08,10/08/2023 15:12,10-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
9e30d361-0bcc-4227-af9e-09e0bd1d0809,Inbound,Order Related,Delayed,Give the correct solutions of problem.,f4fb9a80-5b42-4c00-8b84-63e131ff4463,23/07/2023 13:33,10/08/2023 20:37,10/08/2023 20:44,10-Aug-23,PITHORAGARH,Books & General merchandise,849,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
df3467b3-071e-43f0-8d3d-337fdff5046c,Inbound,Order Related,Seller Cancelled Order,,422c2f22-2b20-4aec-b6b3-313083b83e55,,09/08/2023 23:17,10/08/2023 00:07,10-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
accec14f-a712-4861-93d0-2fcca7aea876,Inbound,Returns,Fraudulent User,,0a073ab0-f16a-4e95-bf91-e8197e272cd0,,10/08/2023 16:19,10/08/2023 16:35,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
d3ca8ef9-a5b5-4b72-9601-d575f2cebf18,Inbound,Order Related,Order status enquiry,,adf6c65d-31e5-42be-a856-164912983774,,10/08/2023 08:54,10/08/2023 08:55,10-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
d43c562d-a1fd-40bc-be46-a73eefcba7b4,Inbound,Order Related,Invoice request,,7a345543-6d87-4427-9e39-67352a624d3e,,10/08/2023 10:16,10/08/2023 10:21,10-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
be03353c-a09c-43b3-afd3-a17771140f52,Inbound,Returns,Reverse Pickup Enquiry,,e211a5eb-e177-4ffd-9dc6-3f2af2a56ebf,,10/08/2023 22:00,10/08/2023 22:03,10-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
148c09cf-dd52-416f-b033-5e7d5b27eeba,Inbound,Product Queries,Product Specific Information,,26bf95c0-ba86-4c30-bde3-64eb0f096b61,,10/08/2023 22:19,10/08/2023 22:40,10-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,1
389058e7-563c-4228-ba65-9b662e16d48a,Inbound,Returns,Fraudulent User,,1706ffc4-9982-4cca-8286-3918fc0ec2bc,,10/08/2023 13:25,10/08/2023 14:06,10-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
fa165043-4a75-4c71-a7df-3740aba1838b,Outcall,Returns,Fraudulent User,,a41f6227-4303-49cb-86c6-dfc0bf08f703,,10/08/2023 22:03,10/08/2023 22:06,10-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
7726b422-99e1-4d74-b2be-17a4fe6d8471,Inbound,Feedback,UnProfessional Behaviour,Nice talk ,207af34e-7c36-4296-84f7-ac8cd6531b41,24/07/2023 06:42,09/08/2023 17:06,10/08/2023 14:44,10-Aug-23,PATNA,Electronics,999,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
e459e603-7762-44bd-9672-53134d6a2b8a,Inbound,Order Related,Delayed,,3d831088-1e26-4a16-8537-d5f00ceec0ec,,10/08/2023 16:13,10/08/2023 16:15,10-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,4
2edbeb5f-c1f3-484d-8f0d-02ba3e386a65,Inbound,Returns,Return request,,72ca4bad-63db-4b15-b433-1a19781767ed,,10/08/2023 17:41,10/08/2023 17:46,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
74d26078-b6a8-4633-adbc-01fb36b1d2cb,Inbound,Shopzilla Related,General Enquiry,,b14acdfa-d0a9-443d-b4cb-8e1fb40316cb,,09/08/2023 21:58,10/08/2023 08:35,10-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,4
330284fa-dadc-4f9f-bd2f-0ec2c9e61dba,Inbound,Order Related,Customer Requested Modifications,,8111fa74-e462-49a2-8747-efb70bc7fe6c,,10/08/2023 00:33,10/08/2023 00:34,10-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
6b40fbc9-8c6e-4958-8ae7-fa4993bad50a,Inbound,Returns,Fraudulent User,,1656abff-1e77-4f13-a525-a31f2ba8d56b,,10/08/2023 21:17,10/08/2023 21:24,10-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
d81e2781-8ddc-49be-a4b3-c2f3706c0ffa,Inbound,Returns,Reverse Pickup Enquiry,,f94ab513-cacf-4da5-8641-f0f4c647a939,,10/08/2023 13:34,10/08/2023 13:40,10-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
70a04cd4-3461-4a32-8334-3d506ccccd71,Inbound,Order Related,Seller Cancelled Order,,3b0238da-8e18-4f33-b1ec-bf0dfad13bbb,,10/08/2023 21:18,10/08/2023 21:23,10-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,3
f3a5066d-bd32-4647-90d8-a0878a88b959,Inbound,Cancellation,Not Needed,Ok,40344103-4c06-4366-8b75-1b21bd1ec7de,02/08/2023 21:01,10/08/2023 18:08,10/08/2023 18:10,10-Aug-23,CHERUUVU,Home Appliences,11990,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
dede1e2e-aa10-4055-b565-9d5318ca5b26,Inbound,Returns,Reverse Pickup Enquiry,,c87cdaab-0328-4421-8669-e7eeea6145bb,,10/08/2023 01:29,10/08/2023 01:31,10-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
e7e37206-cd6d-441d-bc79-e864d8aa6203,Inbound,Order Related,Delayed,,5641eba1-0f4e-4207-9e59-049374df9451,01/08/2023 13:17,10/08/2023 20:07,10/08/2023 20:08,10-Aug-23,KARJAT,LifeStyle,275,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
af483f6e-b55b-4628-8ad4-f130906eac35,Inbound,Order Related,Delayed,Very good,8c165fb2-06fa-440a-8a8d-a60cb2fbedfb,,10/08/2023 12:56,10/08/2023 16:05,10-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e7f7f5e9-4ebb-4507-b1bb-655bebdcd044,Inbound,Refund Related,COD Refund Details,,86c8c2e7-a44a-45ff-b7f2-fc068dde97ee,,10/08/2023 10:07,10/08/2023 10:13,10-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
bae67364-98cc-48fd-895b-79a5f28347bc,Outcall,Order Related,Installation/demo,Customer dealing is very well. So I am very happy. Thank you team.   bless you ,9b877f75-3cc0-491d-8bc3-48e76150810c,,10/08/2023 10:15,10/08/2023 10:40,10-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
07b05e73-4ed3-4030-a0ee-ac82f0c85fd6,Inbound,Order Related,Order status enquiry,,646653d8-e35c-4ef8-aec6-52d02c3ce115,,10/08/2023 19:18,10/08/2023 19:28,10-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
5dab0c2d-59e6-4ccb-afd2-6a3bb078bf85,Outcall,Returns,Wrong,,8389cdb8-0f95-4ce8-9231-2bd530a8550e,,09/08/2023 23:25,10/08/2023 09:02,10-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
c0af3e1e-78d6-4c8e-9169-0b33b97d7271,Inbound,Product Queries,Product Specific Information,Thank You Shopzilla to my Order Query Problem Solve Big Brother and Little Brother Set of   and   ,013bb3e4-23e9-44ac-8595-1ad0d5789d08,,10/08/2023 00:19,10/08/2023 00:31,10-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
ff0d18c8-8874-4a20-b8e7-6cbf4fc226a1,Inbound,Order Related,Delayed,Consultant manner is very polite and aggressive  thanks ,6bfff940-f77a-431e-8c0a-6d62c45a7eda,,10/08/2023 13:08,10/08/2023 13:12,10-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
35859ad8-30bf-403a-b02d-e776163514cb,Inbound,Order Related,Order status enquiry,,cb159280-b556-480e-b80f-e7f7b2650574,,10/08/2023 15:45,10/08/2023 15:46,10-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7d71c4d4-6163-4756-8252-b544ea0548c4,Inbound,Returns,Damaged,,03d806a0-c01f-4794-a771-a9cd82c849bd,,10/08/2023 20:59,10/08/2023 21:01,10-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6e3e106c-adc7-41f1-b854-a0a8777bf6a5,Inbound,Returns,Reverse Pickup Enquiry,,0613711a-51e0-420b-a68e-a67c69f1e1e8,,10/08/2023 13:24,10/08/2023 15:53,10-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
2de0eefb-ceca-4f2f-9740-43a8280bad16,Inbound,Returns,Missing,It's ok,1b81add3-d7a3-4a84-b44d-08694de606e7,,10/08/2023 16:02,10/08/2023 16:03,10-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
b6154bd6-2ff2-4583-abf6-3e4380c2f702,Inbound,Order Related,Installation/demo,,7e5bb2fc-d0e3-4c17-92ee-f2d2f273b279,,10/08/2023 18:14,10/08/2023 18:18,10-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
d6ee56e4-5b53-491c-b603-b41f332557ce,Inbound,Returns,Reverse Pickup Enquiry,,0f58dc9c-5018-4a64-ba75-46d72c9fef04,,10/08/2023 19:04,10/08/2023 23:30,10-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,2
976c1514-fb2e-40ba-ae3a-a5d6a92d6a6d,Email,Returns,Reverse Pickup Enquiry,,ee9ccf8f-b32c-4b7d-a467-dd4cf9b169cf,,10/08/2023 21:44,10/08/2023 22:14,10-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b21193fe-709a-46ef-b22b-c176dafcc308,Inbound,Returns,Exchange / Replacement,,92d08f99-bbcb-48ee-a451-fd56da9bee6b,,10/08/2023 00:53,10/08/2023 01:09,10-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
c4a1729c-cc85-48e2-b4d3-5eefb433cd5e,Inbound,Returns,Reverse Pickup Enquiry,,f41bc3f5-dfa9-4fc6-9f50-778021610f93,,10/08/2023 16:21,10/08/2023 16:44,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
3eab045f-f535-461b-b252-76d6b249b94e,Inbound,Returns,Reverse Pickup Enquiry,No return policy ,10af8578-3ed1-481b-bf45-1f3da128d152,,10/08/2023 19:26,10/08/2023 19:32,10-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
9d8acbcc-5dbc-4ef8-9788-550d75cf2554,Inbound,Order Related,Delayed,,2a73fd73-9f8b-4e8f-b8f5-8b5eecd63808,03/08/2023 08:36,10/08/2023 16:33,10/08/2023 16:34,10-Aug-23,CHAPRA,Books & General merchandise,2299,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
6d2c88ec-a437-417e-b06f-d261d5e1baca,Inbound,Returns,Reverse Pickup Enquiry,Very Nice Service,d8fe09b0-6914-414a-b01a-2c83cea2c775,,09/08/2023 14:19,10/08/2023 14:43,10-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
b975e361-e425-407e-8d55-0c0c88f407da,Inbound,Order Related,Invoice request,,38a8bcfb-8156-473b-938a-f1386651f689,,10/08/2023 15:42,10/08/2023 15:43,10-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,2
26107cc7-66ba-4cc1-965c-40d539159278,Inbound,Returns,Reverse Pickup Enquiry,,fb69f1c3-e903-415c-9c29-d749f8f8e83e,,10/08/2023 14:07,10/08/2023 14:16,10-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
7798e7e1-0bdd-4ab9-9c4e-14455bce1d4f,Inbound,Returns,Reverse Pickup Enquiry,this is amazing ,efac09d5-ae12-4100-a604-78fe105c95e3,,10/08/2023 13:11,10/08/2023 13:12,10-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ff316816-3c1d-403a-940f-68ecf01db260,Inbound,Order Related,Installation/demo,,bb951412-8854-497d-9284-ac8ac1f76ec4,,10/08/2023 22:22,10/08/2023 22:43,10-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
f8d36fed-d637-4dd0-920f-d98a369582ae,Email,Returns,Technician Visit,,fd9e5b54-787c-4b16-ba29-fd5a08cd665c,,10/08/2023 11:45,10/08/2023 13:26,10-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,2
05a6ff63-4fa2-4ee3-a9e3-016952eef9de,Inbound,Order Related,Delayed,,f9b7d733-09a6-4662-959d-28bfb441d8cb,,09/08/2023 20:04,10/08/2023 07:27,10-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
b4dd35db-f93a-4483-8acd-ee76e2ecc1d1,Inbound,Returns,Return request,,3e915477-770d-467f-8e36-544acc2842d0,,09/08/2023 22:14,10/08/2023 13:47,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d223b651-88ae-4189-9e5e-6745bf6f192e,Inbound,Returns,Reverse Pickup Enquiry,,bc61b90e-6c48-4e5a-975b-b3c8ad77fc5a,,09/08/2023 22:22,10/08/2023 01:06,10-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
6a3ee4bb-8b1a-4b9a-a2f6-e0b0c49c278e,Inbound,Payments related,Online Payment Issues,Good,32566088-ae43-495e-9da4-4f46593724d7,,10/08/2023 11:16,10/08/2023 11:17,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
01be3216-5cd2-487e-a7de-bfc26f7c6d04,Outcall,Returns,Reverse Pickup Enquiry,  kharab hai tum log company ,bf61b7f0-9d0d-4f14-872c-8e962524f8ca,,10/08/2023 19:40,10/08/2023 19:50,10-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,1
ba8c3d69-74f2-4432-aae1-1a21071db076,Inbound,Returns,Missing,Good,8c48fbf5-56c9-4f34-b51d-f92d0aeb1b66,,10/08/2023 14:34,10/08/2023 14:56,10-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
48f382c7-14a0-42dd-a8fa-3b670ab9eee9,Outcall,Order Related,Order status enquiry,,74a2c9e2-b267-4122-8b6e-c8d4a9ff4a68,19/07/2023 20:25,10/08/2023 16:46,10/08/2023 17:00,10-Aug-23,JODHPUR,Electronics,1199,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5504303b-e9af-4aa9-b01c-a286371bb6f7,Inbound,Order Related,Installation/demo,,c538244e-8efc-4222-8758-cbcb6bc62b37,,09/08/2023 22:25,10/08/2023 13:24,10-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
f80772ae-80b3-4d0b-b17e-5b0fe56e51d9,Inbound,Returns,Reverse Pickup Enquiry,,d8c50180-3735-4b77-bb5f-4ced844bbb16,,10/08/2023 07:16,10/08/2023 07:19,10-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
75cb5b35-ecee-412e-8689-b3e30ba7a48c,Inbound,Returns,Reverse Pickup Enquiry,,087bae4a-4c4b-42d1-a66b-43d2d5a9d5f5,,10/08/2023 09:35,10/08/2023 09:42,10-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
048d3803-97a2-4280-a066-02394cbaf351,Outcall,Refund Related,Refund Enquiry,,e3520240-f703-483a-8fb0-1f35950b939a,,10/08/2023 12:04,10/08/2023 12:07,10-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
1cad2578-861f-4363-b3cb-f810c5fb6c46,Inbound,Returns,Missing,,f05a1c12-131d-40ae-8d46-7a4529a72e5b,,10/08/2023 12:47,10/08/2023 12:51,10-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
01083641-761b-4e22-8015-81de15a981f4,Inbound,Returns,Reverse Pickup Enquiry,,58eee10e-a113-4e46-8e46-4d463b7e8c42,,10/08/2023 21:48,10/08/2023 21:51,10-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
09ff8ad1-1432-4c81-891e-a2e8f183444b,Inbound,Order Related,Delayed,,5bd46bae-22e1-4cd9-84b1-744dad84a3e8,30/07/2023 14:17,10/08/2023 09:21,10/08/2023 09:22,10-Aug-23,AWAGARH,Mobile,16999,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
02cf1d58-b6f8-4266-9a5c-95aac5c1d678,Inbound,Refund Related,Refund Enquiry,,230c0518-398b-4bf0-8466-4a3349c01463,03/08/2023 12:12,10/08/2023 17:06,10/08/2023 17:12,10-Aug-23,NEW DELHI,Furniture,2698,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,4
0f26c4a1-707b-498e-a2d3-fa691059c8de,Inbound,Returns,Fraudulent User,,cc6e1d89-24a4-4d1d-ae03-2855b2e75c68,02/08/2023 23:06,10/08/2023 07:44,10/08/2023 07:46,10-Aug-23,W26,Books & General merchandise,80,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
8af1e0de-f3b2-4aa5-9f8f-407cbd7f5ec0,Inbound,Order Related,Order status enquiry,,d8ea2b9e-e9b3-45c7-aa1d-dc41231bf2c2,29/07/2023 12:10,09/08/2023 15:56,10/08/2023 03:26,10-Aug-23,KHATEGAON,LifeStyle,299,,John Robinson,Nathan Patel,Michael Lee,>90,Afternoon,5
367e2a39-d693-45dc-be26-3778d2d56b02,Inbound,Order Related,Unable to track,,5a6dd3bf-234f-4fff-81f1-deb53897b08e,,10/08/2023 12:10,10/08/2023 12:12,10-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,3
07f9d537-58e3-48c1-911c-3aa202a1b4a9,Inbound,Returns,Return request,,755193cf-74e7-439e-8500-4649f2161063,,10/08/2023 14:30,10/08/2023 14:32,10-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
7d6ec6f5-64bd-43a3-af7f-72174ae223a5,Inbound,Returns,Reverse Pickup Enquiry,,3886a72f-6e16-4e27-b4fc-b358692cc042,,10/08/2023 17:00,10/08/2023 17:03,10-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,4
32d5e28b-5664-4e31-8277-ea0a46564026,Inbound,Returns,Reverse Pickup Enquiry,,621ebe84-03ba-4600-b8c1-404838afbc37,,10/08/2023 12:14,10/08/2023 15:56,10-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
e94f1578-5769-4dec-8305-1c627a58880b,Inbound,Returns,Wrong,Bahut mast,8ad3b1b1-6e3d-45b4-8186-2eff3006c4bd,,10/08/2023 19:37,10/08/2023 19:37,10-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
86fc09e9-8751-4914-959b-a270158930cc,Inbound,Order Related,Delayed,,715a7b74-17d5-438c-ae48-19f771828184,,10/08/2023 09:38,10/08/2023 11:56,10-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
efd7a343-9448-4b15-b682-354188a244b5,Inbound,Returns,Return request,,a81a2d15-f8b6-473e-bf66-7c1b2cec10f2,,10/08/2023 23:16,10/08/2023 23:19,10-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
3a6eb7b5-5fc8-47a8-be2b-035a463bb50f,Inbound,Feedback,UnProfessional Behaviour,,fcd13281-d68e-464b-a4ec-477063f909da,,10/08/2023 17:44,10/08/2023 17:45,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
5b6f0f59-63ba-4e98-b00c-8a9575d871dc,Inbound,Returns,Reverse Pickup Enquiry,,6d65a7dd-1ee0-4ece-98d7-6e0c174bbb38,,10/08/2023 08:28,10/08/2023 08:31,10-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
7d148d80-b957-4e4f-afd5-d8e353e917a7,Inbound,Returns,Reverse Pickup Enquiry,,5064ca04-e2c3-48db-8e57-5c74f13c0f77,,10/08/2023 17:16,10/08/2023 18:13,10-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
b8782569-7913-4cd0-870b-b0d0ed351ca8,Inbound,Returns,Missing,Tx sir ji,d28ecdd3-5d11-4bf2-ba3b-95284b616811,,10/08/2023 15:21,10/08/2023 15:28,10-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
4c0f01cf-6890-4447-a873-c346c6eacdcc,Inbound,Returns,Return request,,750a694a-b195-4a5e-981c-4694394bcf61,02/08/2023 19:30,10/08/2023 11:04,10/08/2023 11:07,10-Aug-23,RUDRAPUR,Electronics,999,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,4
499502f7-13a6-4863-9db7-c74b1a65013b,Inbound,Order Related,Delayed,,f6649703-f0eb-4b1b-81d3-2d30277ba9cc,29/07/2023 18:18,10/08/2023 13:00,10/08/2023 13:01,10-Aug-23,ARARIA,LifeStyle,675,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
0b20f2a4-6ccb-4965-866b-22c9409bca07,Inbound,Returns,Wrong,,aa0905d4-5653-4077-88c2-ce4faf1a867e,,10/08/2023 09:05,10/08/2023 09:26,10-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
5fa1e0f9-7c3e-4c9d-8766-b720e50e6a2f,Inbound,Returns,Exchange / Replacement,,1cf34980-2810-4ab1-8333-742a6fe5e9b8,,10/08/2023 09:35,10/08/2023 12:22,10-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
755abc13-ce61-4386-bd08-4f7a623a386a,Outcall,Payments related,Payment related Queries,Good,efcf449b-56e9-48b3-bb26-0751e3da4d17,,10/08/2023 16:43,10/08/2023 17:24,10-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3b998b1e-9ebe-4c15-a247-2890478138cc,Inbound,Order Related,Delayed,,586b2386-adc8-45b5-8255-400ac9bd3785,03/08/2023 23:16,10/08/2023 11:52,10/08/2023 11:57,10-Aug-23,SURAT,Books & General merchandise,299,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
78171cd8-557b-413c-a498-d349f35d379d,Inbound,Returns,Reverse Pickup Enquiry,,5d72c88b-71c6-48a9-8930-a23f28a13141,,10/08/2023 11:31,10/08/2023 11:50,10-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6745914c-73a8-4773-b724-2577c8b0808e,Inbound,Product Queries,Product Specific Information,,ee16a3d5-e9a2-4f1a-9b8b-ce229849d237,,10/08/2023 13:20,10/08/2023 13:30,10-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
a595ddcb-13d0-4f73-8f5c-c77586ee68d4,Inbound,Returns,Missing,Not good,ecd6ae78-6f38-4e06-9848-689e1c92640c,,10/08/2023 19:44,10/08/2023 19:47,10-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
28cdd1b5-2229-48c1-a394-b38d4fd4c811,Inbound,Returns,Missing,,0d4684ee-4951-4b1b-b66a-6fa442db6ed6,,10/08/2023 20:53,10/08/2023 22:00,10-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0842088d-a901-48ca-9e24-7aeff57daee8,Inbound,Order Related,Installation/demo,,3f80234d-1ff4-46a6-bdff-850069e500af,18/07/2023 15:19,09/08/2023 18:18,10/08/2023 00:15,10-Aug-23,SHADNAGAR,Home Appliences,2199,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
55238066-8be7-4486-b561-14fb286b3da5,Inbound,Returns,Reverse Pickup Enquiry,,54cd0c1a-a116-4e8a-964e-cc36191f6ba2,,10/08/2023 17:25,10/08/2023 17:26,10-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
13deafac-7b50-4119-9db1-5f9722d80ab0,Inbound,Returns,Return request,,544ff09e-dec5-4fa2-ad11-70236f1b47df,,10/08/2023 08:08,10/08/2023 08:10,10-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,4
a5053a93-fcf1-4863-8204-27b9484580b7,Inbound,Shopzilla Related,Signup Issues,Good services.,b9e7fba0-c722-4cae-bdb6-19d99fa663c4,,10/08/2023 12:30,10/08/2023 12:39,10-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
397fecf2-1082-4b9c-8241-f681992455f0,Inbound,Returns,Fraudulent User,,2698b501-c407-4142-82d4-b9718c409661,,10/08/2023 20:47,10/08/2023 21:18,10-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
7b5ea474-633a-47e1-bc45-3801975d08b3,Inbound,Order Related,Delayed,,8d5a7e17-3b2c-4f6a-b39c-1c498e7dfb69,28/07/2023 12:01,10/08/2023 22:16,10/08/2023 22:17,10-Aug-23,SASARA,Electronics,1299,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
6f39eca7-132a-4b4a-9fae-8532ce5a7431,Inbound,Returns,Service Centres Related,,f510b15a-4617-4117-9141-58ab2b9ff60f,,10/08/2023 09:28,10/08/2023 09:30,10-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1f2a5c73-d0ad-4475-971d-ec61104d5999,Inbound,Returns,Service Centres Related,Over all good ,b49b1401-8dcc-44d1-a751-6178e502fc3e,,10/08/2023 10:35,10/08/2023 10:52,10-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
a91d24d6-b1a2-4811-89bc-0c54bd534c41,Inbound,Returns,Wrong,Your resellers was very lazy about his work.Send wrong product to me many times.,dd9ef31c-660b-43a3-b0ac-5d03b0324e33,,10/08/2023 07:12,10/08/2023 07:16,10-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
c92c45a1-cf5b-4df8-8af5-68b0a591445a,Inbound,Shopzilla Related,General Enquiry,I want my Shopzilla pay later account to reactivate again.,d2b23292-6fec-4545-b285-c0d6a10f8a1e,,10/08/2023 11:11,10/08/2023 11:13,10-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
8d4afd22-5143-4db3-9908-08fb362ff46f,Inbound,Feedback,UnProfessional Behaviour,,96f96507-95b5-4cff-a372-04ba345968d0,,10/08/2023 14:48,10/08/2023 14:48,10-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
723b32d1-c0cd-4c3a-b6a9-5149b8031d85,Inbound,Refund Related,Refund Enquiry,,c84170bb-f33d-47ce-8939-4f611240aabc,,10/08/2023 18:19,10/08/2023 18:29,10-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
77d12d99-7c45-4f8f-805b-2b7b358b6af7,Inbound,Returns,Return request,,e9926221-3c80-47ce-92cc-e624ef7fe720,,10/08/2023 23:24,10/08/2023 23:28,10-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
e0e07299-1498-489f-9927-43edfa7093d7,Inbound,Returns,Missing,,0dc4b666-e99b-4ae4-b527-ca77ce3c0a88,,10/08/2023 06:15,10/08/2023 06:16,10-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
b0feb377-6fb5-471c-aa76-3ed4c96eeb4c,Inbound,Returns,Reverse Pickup Enquiry,,1b9bd296-7f14-4b92-9a4f-b2c4147a1f02,,10/08/2023 17:05,10/08/2023 17:07,10-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
11f0db28-bda1-4aad-98c6-b0c2daaf8af7,Inbound,Returns,Service Centres Related,,049c4fa6-8c6c-4c60-b397-606a4b77ea00,,10/08/2023 21:33,10/08/2023 21:35,10-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4e90009c-7d0d-4a97-8bdc-e526df87e66d,Inbound,Returns,Exchange / Replacement,"Overall good ,No any adverse observation ",080e8004-493c-43d3-b06b-dcd838aa9401,03/08/2023 16:08,10/08/2023 08:49,10/08/2023 08:52,10-Aug-23,MADANPUR,Mobile,69999,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
aeb8fa22-3f68-4fdb-99a4-769eb6b3c3f8,Outcall,Returns,Reverse Pickup Enquiry,Nice talk,6780a7e7-77ba-48b5-a387-d53eaedf3f07,,10/08/2023 14:03,10/08/2023 16:49,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ca3fc0a5-6285-4003-a6ee-992e1069afa9,Inbound,Returns,Fraudulent User,,052d2e49-4e23-4a56-b698-f32824b05e68,31/07/2023 15:26,10/08/2023 18:04,10/08/2023 18:50,10-Aug-23,BELIATORE,Books & General merchandise,178,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
96cd5a62-2a5a-4520-af38-cf2cc16cf214,Inbound,Payments related,Online Payment Issues,,c755869a-f921-4068-a833-c4ce19bd8b76,,10/08/2023 16:56,10/08/2023 16:59,10-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
ce4c27c0-9f29-4923-9efb-c8f04ec66fd0,Inbound,Returns,Reverse Pickup Enquiry,,ea3116ba-e33f-43bd-bb53-c6303a91b532,,10/08/2023 19:54,10/08/2023 20:05,10-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
fbccfe43-4a7b-4fd0-b665-d4bfc5dae4a0,Inbound,Returns,Reverse Pickup Enquiry,Customer help auchi ki,391c2e14-2a1d-4abf-9cfd-cf46f563159e,,10/08/2023 09:19,10/08/2023 09:21,10-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e30cb56-ef70-4bb5-b345-0b5b066c4abc,Inbound,Returns,Wrong,Very good services ,c29e3e6d-daef-4ac6-a1da-ee529cb0fe54,,10/08/2023 09:53,10/08/2023 09:54,10-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
44d07a61-7fb4-4bac-a6e3-8644659a3f14,Inbound,Feedback,UnProfessional Behaviour,Wrong information provided by Shopzilla support,16d2dbee-2c9e-4a19-a6bf-e2257a902b93,,10/08/2023 16:01,10/08/2023 16:26,10-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
a4694ad2-595a-4c22-95f1-9fa70f7d3fba,Outcall,Refund Related,Refund Enquiry,,a5b2743b-3a7d-4944-8000-ed3d8033b06c,01/08/2023 23:13,10/08/2023 19:00,10/08/2023 19:02,10-Aug-23,FARIDABAD,Home,314,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,4
9a47613e-23f0-4403-af8d-3df2c620a580,Inbound,Returns,Reverse Pickup Enquiry,ALL GOOD,4fee5f8e-0f33-4e52-96cf-fbeb25bb3080,,09/08/2023 17:37,10/08/2023 03:41,10-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
d42d0ece-a205-4766-873c-b41045abdefc,Inbound,Returns,Return request,,a5749218-57a9-40d5-86a6-c56330528f8d,,10/08/2023 19:44,10/08/2023 19:47,10-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
4d811ea9-cfd0-4209-a4e5-c2dd96df4e8e,Inbound,Returns,Reverse Pickup Enquiry,,d43c7490-6926-45f3-bce0-3915ea258bed,,10/08/2023 17:33,10/08/2023 19:36,10-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
37b67c62-012a-44c1-b3c4-15378a3e8e0b,Inbound,Order Related,Order status enquiry,,c0b6afd6-a0b6-49a0-8465-2bd8d5bf27c9,,10/08/2023 20:55,10/08/2023 20:56,10-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
38345da6-c24a-43a3-b34c-6b35127e4148,Inbound,Returns,Reverse Pickup Enquiry,Good ,2b216a4e-8a19-4d70-a258-4f48be76c365,,10/08/2023 22:52,10/08/2023 22:54,10-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
baea0421-446e-49fe-86ea-992320fc97f1,Inbound,Order Related,Order status enquiry,,de2044b5-8a99-4697-8e3c-573b28a845d1,05/07/2023 00:28,09/08/2023 16:37,10/08/2023 18:37,10-Aug-23,BAWAL,Electronics,34990,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,3
c993ba6c-d846-432c-9210-48a0098fd776,Inbound,Order Related,Order status enquiry,,a846ccef-51f2-45a6-96d9-2243d4a679ea,,10/08/2023 10:11,10/08/2023 21:32,10-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
1313a643-c53c-41d7-9bfd-9b8a8a4ba84f,Inbound,Returns,Fraudulent User,,f80a3354-73f5-43ad-90e3-45cb6778d396,,10/08/2023 22:29,10/08/2023 23:44,10-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
49040e82-98c1-4cff-acd2-c45e2cac9837,Inbound,Returns,Return request,,1a3a10f2-ba83-437a-a915-33478b8fab4f,03/08/2023 12:20,10/08/2023 10:40,10/08/2023 10:54,10-Aug-23,ABU ROAD,Electronics,5999,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
a708a4ee-062e-4d70-b5f1-777bb3a9ec98,Inbound,Cancellation,Not Needed,,a08858dd-0d3c-4272-8864-5a794db04f43,,10/08/2023 21:36,10/08/2023 21:37,10-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
7b6385ad-60f1-4c95-bde9-e32bf08d21eb,Inbound,Shopzilla Related,General Enquiry,  is awesome,8a07e72c-a839-4dd1-b69d-670d31935752,,10/08/2023 13:25,10/08/2023 13:27,10-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
7c169320-0da3-437f-8f6b-cc3cdb6dd133,Email,Order Related,Installation/demo,,52c7d766-9261-473e-a3b9-bd0c7074426f,,10/08/2023 16:17,10/08/2023 16:31,10-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
76fdf018-0f1e-4314-95d0-9119b3829c92,Inbound,Returns,Missing,Good,d6c4c065-33c6-4638-96ca-4a3143e4b8fd,,10/08/2023 09:50,10/08/2023 09:54,10-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
0a826020-7ccf-452a-8759-c3cfa17664d2,Inbound,Returns,Return request,Just I waiting for refund.,3935742f-dca6-4b69-ac2e-9a5bdb3083b8,,10/08/2023 12:00,10/08/2023 22:52,10-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
103f3b85-4f58-44c0-ab53-b3c8923aef69,Inbound,Returns,Reverse Pickup Enquiry,,69016e74-2aca-433e-b90d-8dd38bf0ef85,,10/08/2023 12:22,10/08/2023 12:54,10-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
717651db-27dd-4692-82e3-212694d9d3ec,Inbound,Returns,Reverse Pickup Enquiry,,8e56f243-64db-4dfc-b605-8ca633bc5721,,10/08/2023 14:34,10/08/2023 15:14,10-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
05d4d0bf-3461-439f-b8bf-51feba8c6705,Inbound,Returns,Reverse Pickup Enquiry,Very good ,215e2852-1144-4097-9843-540da52a3a9e,,10/08/2023 18:56,10/08/2023 19:03,10-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
dc154fea-6c94-44b9-be3d-f50a6e2f919b,Inbound,Payments related,Online Payment Issues,,4a291973-7c36-42ec-a05f-527275049046,,10/08/2023 11:40,10/08/2023 11:47,10-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
5ab99dfd-0b70-4db3-8596-65ddb593037a,Inbound,Order Related,Invoice request,,5d7ee4b7-c308-4afb-b8d7-c198ff7caa3b,,10/08/2023 10:20,10/08/2023 10:24,10-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
430d6963-26d4-4316-a132-3cef17e8e0ca,Email,Returns,Reverse Pickup Enquiry,Good customer support ,77d9c7ec-61d0-470b-bb2d-8481474d72bb,,10/08/2023 19:23,10/08/2023 19:26,10-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
ba6e3899-3cdc-40b7-986a-023fa6986613,Inbound,Feedback,UnProfessional Behaviour,,05109070-d895-4dd5-8581-0cb5d5734364,,10/08/2023 16:51,10/08/2023 16:56,10-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
40961aae-437d-47d7-9b32-19447dc1ce8d,Inbound,Returns,Fraudulent User,,9a712dcc-12d2-4c10-8122-f83074e5a01e,,10/08/2023 21:40,10/08/2023 21:41,10-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
ad4cc3a7-5acd-4a56-982b-c24f6c2fd048,Inbound,Returns,Wrong,,1680f9c4-cced-44b3-a04a-d398edd13640,,10/08/2023 17:27,10/08/2023 17:29,10-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
5db613be-a8dd-4dd5-9b65-3f8b061c0906,Inbound,Refund Related,Refund Enquiry,You should try that any customer problems resolve soon as soon,53976c9e-2f34-49d3-b3bc-3a9d50dd8f0b,,10/08/2023 10:20,10/08/2023 10:21,10-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
75ab7d85-860e-4fae-825b-42d1bbbbef43,Inbound,Returns,Return request,Customer care number should be available in the help section itself as chat app takes time to allow call back,dce9c39f-8c86-4d01-b1ae-2b007f7ac625,,10/08/2023 16:53,10/08/2023 19:18,10-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
d2ec8d71-8228-4ac5-af7e-5d396a1842c0,Inbound,Order Related,Priority delivery,Thanks for ,6d954fff-bfa0-4a82-b468-4e575b7bcc38,,10/08/2023 01:07,10/08/2023 01:09,10-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
34c0a083-4526-4b46-8595-7f722facd0bd,Inbound,Order Related,Delayed,,cf3a93f0-301d-4932-80bd-71b317c1f89e,,10/08/2023 14:25,10/08/2023 14:37,10-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c665409a-07f7-4d0f-a48c-dc3ba0076edb,Inbound,Returns,Return request,Quickly solve my problem and refund money ,d58a3447-ffea-4060-aada-12e5ee55fdee,,10/08/2023 15:40,10/08/2023 16:12,10-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
7dabbdcb-96be-4d34-a2ac-bd2c5cfbb555,Inbound,Order Related,Order status enquiry,My call is disconnected by costomer care ,3f4031ad-068d-4137-b7e9-fbce7f05d39e,,10/08/2023 19:25,10/08/2023 19:26,10-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
a35e569d-6a7a-405f-bdea-b8a8b6b09b36,Inbound,Returns,Return request,No refund means u losses your customer so make more flexible,aee5ab36-358d-45c0-bd26-c02c0a0a60df,,10/08/2023 00:32,10/08/2023 00:36,10-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
40dfa7e8-995b-4d78-8c6d-1849a0d37ed0,Inbound,Shopzilla Related,General Enquiry,Normal,d637307e-62be-4c3e-b9b2-7004289602c8,,10/08/2023 12:40,10/08/2023 12:42,10-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,4
b4b46bbc-67f8-4747-a5ba-f59b46b9256c,Inbound,Order Related,Order status enquiry,,60112a78-c924-4f22-bbf9-08e0347118ca,,10/08/2023 15:33,10/08/2023 15:34,10-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
92e9c4bf-423e-4887-91e9-3e4cad133e6a,Inbound,Returns,Return request, good customer service,bfac7d94-f379-4ad4-9e15-640cc4ce0170,04/08/2023 07:55,10/08/2023 19:08,10/08/2023 19:14,10-Aug-23,RAE BARELI,Electronics,1199,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,3
2397273f-7e59-4972-8853-8233f6f214a0,Inbound,Returns,Reverse Pickup Enquiry,,0868b014-86b9-4de2-a813-e88a59dfb4d3,,10/08/2023 13:49,10/08/2023 13:55,10-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
7a917ea1-d6c5-4a63-a863-1c8fefef4c72,Inbound,Returns,Return request,,ddb3985b-14b0-41f6-b2f2-05b165a0a5f7,,10/08/2023 16:06,10/08/2023 16:09,10-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,4
e2e669bc-2a7f-4455-935e-2af53e37ab11,Inbound,Order Related,Order status enquiry,,6a9eb0ab-70a3-4dcf-8e95-4ad96384f2d3,,10/08/2023 19:25,10/08/2023 19:34,10-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
d44f08eb-8a32-40ab-a518-f9fbf0ae769e,Inbound,Product Queries,Product Specific Information,,3bf2292a-d94f-44d4-9e81-734c78d358ab,,10/08/2023 19:56,10/08/2023 20:04,10-Aug-23,,,,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
cd762b6b-ea13-4a30-8338-53a1abe2687f,Outcall,Returns,Return request,thanks ,06301235-5603-42b1-a0b4-534d661187c6,,10/08/2023 16:30,10/08/2023 16:37,10-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
c406c1ef-372f-4fc4-a51e-90da27baf08c,Inbound,Returns,Reverse Pickup Enquiry,,4106f6c2-85ba-4fa0-99e4-0b68118c1a78,,10/08/2023 19:03,10/08/2023 19:09,10-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
3b47f8f0-d6a0-4e61-a839-221d43e4f29d,Inbound,Returns,Reverse Pickup Enquiry,,4ac402f1-8f93-48e2-aa74-684e4c30a993,,10/08/2023 21:10,10/08/2023 21:10,10-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
f71ee9c4-4743-43c7-92ed-48c8db1c2164,Inbound,Order Related,Order status enquiry,8 hours log in too hard ,39b26083-6ebe-4310-a127-4772a04dc167,,10/08/2023 19:26,10/08/2023 19:29,10-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
bcb2bd4e-dd1e-4f9c-9771-e4515be195d4,Inbound,Returns,Reverse Pickup Enquiry,,d7c5e524-52ae-4c9c-bc91-2c974a32c23f,,10/08/2023 08:15,10/08/2023 08:35,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
4cc23f9d-79e0-4821-baad-5314f122aef3,Inbound,Feedback,UnProfessional Behaviour,Good,b0ea8821-17eb-414c-80b0-6dff14a8bdbe,,10/08/2023 12:26,10/08/2023 12:40,10-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,5
821b2c39-1bce-4b3a-9ec9-2b20d6c158de,Inbound,Returns,Exchange / Replacement,,4ca39cd8-9839-4d3b-8d1d-27a9447a9ef0,26/07/2023 20:23,10/08/2023 22:26,10/08/2023 22:54,10-Aug-23,THANE,Mobile,10999,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
ddc2a0b2-8d1b-42f9-9ad5-e84a226adbc8,Inbound,Returns,Reverse Pickup Enquiry,Good ,13cd6987-b7e8-43d1-b562-9084ddd222bc,,09/08/2023 07:56,10/08/2023 10:15,10-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
468c0d7d-36b1-4ec8-a785-1536020ba914,Inbound,Order Related,Order status enquiry,Call back,105c9bf4-0853-4633-8f21-f394d186eff1,,10/08/2023 18:01,10/08/2023 23:30,10-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,1
e93fd4ff-44ed-43e7-9f1b-ea665173ba3a,Email,Shopzilla Related,Signup Issues,,aad1c6b1-b259-4528-b6d7-612b187e25a9,,09/08/2023 11:58,10/08/2023 11:55,10-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
54875fb6-e38b-4eb4-99e0-44ab10f74fbb,Inbound,Order Related,Order status enquiry,,e6d832a2-ecf5-4b52-b921-6fc9e15d0335,,10/08/2023 10:25,10/08/2023 10:33,10-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
ce7c1fec-8779-4288-af47-16288875b341,Inbound,Returns,Missing,Package found empty recommend it fast ,f7b78853-872f-404b-b9ba-582ef19a38d1,,10/08/2023 13:39,10/08/2023 13:44,10-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
2828a978-24b9-4b94-ab83-2f8bf72588b4,Inbound,Shopzilla Related,General Enquiry,,8f9da277-f220-4cd0-bb22-efb27555980a,,10/08/2023 19:08,10/08/2023 19:21,10-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2636ce4c-fff8-486b-9468-b42a037c0c52,Inbound,Order Related,Delayed,,f8a58b95-e18e-45bc-898a-a2ae577e481f,,10/08/2023 13:20,10/08/2023 15:11,10-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,1
a9fe8a42-8715-462a-8172-5e78d6dea8c9,Inbound,Order Related,Order status enquiry,,7b3e1d79-c8c0-4527-aeda-78785aee56c7,,10/08/2023 18:27,10/08/2023 18:30,10-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
afd42180-45cc-4dac-ab29-dda5f1e62e0d,Inbound,Returns,Reverse Pickup Enquiry,He is a nice person.he slove my problem easily.,96b34739-d678-4738-abb6-b73c10f7eff7,,09/08/2023 22:05,10/08/2023 01:41,10-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
652ceb6e-a882-4381-92e7-15568c85af90,Inbound,Order Related,Installation/demo,,f4b748de-696d-4e6f-9a9a-35f45c9d53c3,,10/08/2023 11:02,10/08/2023 11:23,10-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5ee7f132-8786-4965-9531-0def656ecb50,Inbound,Order Related,Seller Cancelled Order,plz reach to customer before cancelling any order,0af15e53-5fe5-4e44-9bdc-595a62700b1c,,10/08/2023 19:26,10/08/2023 19:35,10-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
6b9528c7-57ad-41c8-98f9-6da27ce9d8f7,Inbound,Returns,Return request,,ad7c5d69-0a7e-4b32-aa71-2eaacfb0396f,04/08/2023 16:08,10/08/2023 10:46,10/08/2023 10:51,10-Aug-23,SINNAR,Electronics,1199,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
748a255b-3659-45ff-9f3d-37a83e19cf2b,Outcall,Returns,Return request,,4dba83e9-349a-4c33-a646-0b9fa27a4876,03/08/2023 22:50,10/08/2023 13:42,10/08/2023 13:47,10-Aug-23,BHUBANESWAR,Electronics,799,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
6758a67c-e3af-49a7-ab5e-5d17bc8dbba9,Inbound,Returns,Reverse Pickup Enquiry,Good,5cdc1684-13ec-4057-8e40-da4ba99d720e,,10/08/2023 09:14,10/08/2023 09:17,10-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
cd43a548-62eb-4a03-92d6-4fd4fbb9c674,Inbound,Returns,Reverse Pickup Enquiry,,2f185bc0-52ff-4652-aae3-b0c3ce5b55c4,,10/08/2023 09:19,10/08/2023 09:25,10-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
b05aeaa7-a615-4bcf-bd4d-1615a4b20506,Inbound,Returns,Reverse Pickup Enquiry,,0c1ed555-b64f-4bf8-b975-afa13ce6fe0a,,10/08/2023 13:41,10/08/2023 13:57,10-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f04defb7-8bd4-4e07-9ae2-af22c6c139c3,Inbound,Order Related,Installation/demo,V good,ec02cf94-de1e-4633-9534-b0b8cc7e025d,,09/08/2023 17:49,10/08/2023 08:42,10-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
24e5d1d6-a0c6-443c-8197-df91b5a57ac5,Inbound,Returns,Reverse Pickup Enquiry,man was to good i am happy,30dcb8c2-ce0c-4bd1-908f-9b578d8cfc6b,,10/08/2023 23:37,10/08/2023 23:46,10-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
584c17bd-1d12-400b-8212-dcf500d57028,Inbound,Returns,Reverse Pickup Enquiry,,1ef7b1b7-7709-4aae-bb74-ae312d6ca95c,,10/08/2023 12:54,10/08/2023 12:54,10-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
23ca06d6-171f-4903-a404-c494ff7a76cb,Inbound,Returns,Reverse Pickup Enquiry,,fb56c580-708f-4568-a585-28359ab33cbb,,10/08/2023 15:30,10/08/2023 15:33,10-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
2d2d36bf-b07a-4293-84d0-7488bbeccee8,Inbound,Returns,Reverse Pickup Enquiry,,43be7a04-c582-4c9f-a675-f4c6a36515d1,,10/08/2023 16:21,10/08/2023 16:21,10-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
b034280b-04ee-4dcf-8d2e-cfd8e2f85913,Inbound,Order Related,Order status enquiry,This agent disconnected my call after putting it on hold for 2 minutes. Pathetic experience. Didn't receive a call back too.,6436e067-8a7f-4b6e-8a0f-990a9819e676,,10/08/2023 19:45,10/08/2023 21:10,10-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
1b77709f-84e1-4056-a27d-e8218106f117,Inbound,Returns,Return request,,d77e6cf1-36cb-444a-9271-d91bf27e5848,,10/08/2023 18:49,10/08/2023 18:52,10-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1e2f377e-7da2-4491-9068-e4d20bacd376,Inbound,Returns,Return request,,32f0cffd-8aa9-4b14-b4cd-c0590d034299,,10/08/2023 08:43,10/08/2023 08:45,10-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
aa5ed772-099f-4374-bafb-49c388bcb7bd,Inbound,Returns,Missing,,b03815e8-8c56-46d3-a84b-9c5eb0844101,,10/08/2023 17:31,10/08/2023 17:38,10-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
4ac627a7-e064-42e0-bf4c-a73fff3c4e69,Inbound,Returns,Service Centres Related,,69c42440-a4af-4a2d-9e26-029a6dc5a765,,10/08/2023 21:46,10/08/2023 21:47,10-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
ed73dd7c-3bce-4f79-8a1a-838b46031243,Inbound,Returns,Return request,,c37ee50a-5a7c-4817-9838-6d78c8139729,,10/08/2023 18:51,10/08/2023 20:24,10-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,4
5894a80d-74fb-491a-b8da-c28efc087f27,Inbound,Order Related,Invoice request,,824bdf98-806d-4de5-b3ab-6f306fbcd5fd,,10/08/2023 19:09,10/08/2023 19:11,10-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3b6b9f38-2846-48d1-aa2d-dd2c4c8f91e8,Inbound,Returns,Reverse Pickup Enquiry,Outstanding ,f0f29f33-24d7-4dc3-8b0c-a4deff733f42,,10/08/2023 11:25,10/08/2023 11:27,10-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
71ca31f5-02d2-4d1d-b2e3-0eaf0630f233,Inbound,Order Related,Installation/demo,,8ed7ef19-aa7b-4dff-ada5-e169774dbc22,,10/08/2023 12:27,10/08/2023 12:33,10-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
66e6594f-3edd-4d02-b0b4-63651e04cfb9,Inbound,Order Related,Invoice request,??,99653012-0ff3-4c19-a09d-e66d2e2d543d,,10/08/2023 15:36,10/08/2023 15:38,10-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
77b321ff-f1f0-4123-bada-e5ce0c0cf778,Inbound,Order Related,Installation/demo,Very good ,7954b08b-6cc3-418e-9da0-bf78b7df0023,,10/08/2023 19:39,10/08/2023 19:47,10-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
7a0c0c1d-efcb-45ce-ac0c-baea68038e5d,Inbound,Order Related,Invoice request,Very Cooperative Customer Asistant,00cbf604-a9f5-444c-9797-84f7afa51059,,10/08/2023 20:32,10/08/2023 20:34,10-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9a0dab4a-4843-4c9f-a4b6-e0aa1fd70538,Inbound,Order Related,Delayed,  delivery,038df047-6626-4b5f-956e-69a26205d91c,06/08/2023 16:24,09/08/2023 06:49,10/08/2023 07:02,10-Aug-23,SRIPERUMBUDUR,Electronics,999,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,1
908779e8-f1f4-4e8e-b1a3-c36924175493,Inbound,Order Related,Installation/demo,,2bd7688e-aa0a-4954-aa76-2dc07b3519d3,,10/08/2023 19:29,10/08/2023 19:29,10-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
9e1edd56-bd73-40e0-a11f-87ac20081632,Inbound,Order Related,Delayed,Totally fake service fake promises fake delivery agent ,66675c97-f236-49b0-bb28-72bdfabfce51,30/07/2023 18:17,10/08/2023 12:09,10/08/2023 12:24,10-Aug-23,VAIJAPUR,Mobile,9999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
946228f6-ef6f-4da8-9f64-578d0c630d95,Inbound,Returns,Reverse Pickup Enquiry,Best job,ca4ae4f1-9850-405a-b311-3644b46b581c,,10/08/2023 12:36,10/08/2023 12:37,10-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
abdfdb22-fe11-4b04-a1b2-a4ec790a0843,Inbound,Order Related,Order status enquiry,,83d31903-b73f-464f-9d77-9b8521ceabbd,,10/08/2023 15:59,10/08/2023 16:01,10-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
05103840-23ac-4dcf-a911-5b73865ad115,Inbound,Returns,Return request,Support from customer executive was good ,4880c721-40eb-46b4-afd4-e58d45f6b55a,,10/08/2023 06:41,10/08/2023 06:48,10-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
28e2a84b-b139-4789-8146-0a33d80febea,Inbound,Returns,Reverse Pickup Enquiry,,a912ea53-02f6-491c-82ea-16c8667257e8,,10/08/2023 20:44,10/08/2023 20:47,10-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,3
aac23735-ba8f-4633-bb50-f24e7586f01d,Inbound,Order Related,Installation/demo,,ab380b54-54ce-42e6-b69a-fa6331f0d44c,27/07/2023 16:39,08/08/2023 17:19,10/08/2023 00:57,10-Aug-23,MUMBAI,Furniture,5639,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
2c1bdd06-27c6-46a3-aeec-5e429e5787b3,Inbound,Returns,Reverse Pickup Enquiry,Your policy go to hell,08f40cbe-647c-4642-9a0b-914882725fde,,09/08/2023 14:45,10/08/2023 13:17,10-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
91e20c8c-2150-49c9-906c-a298b95f8832,Inbound,Shopzilla Related,General Enquiry,,0a526557-749a-4ad7-9ef3-42e9f824431d,,10/08/2023 15:47,10/08/2023 15:52,10-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,3
df359d75-8108-478e-9586-1eb61da4ff86,Inbound,Returns,Reverse Pickup Enquiry,Problem faced by customer can be resolved as fast as that and if customer is waiting so give him/her feedback of his product and the process which was not in my case ,17e957ab-17ab-4e1e-a577-218b731e63ad,,10/08/2023 18:18,10/08/2023 18:20,10-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
f2a6cad9-8931-4f43-a98d-bda18099d276,Inbound,Returns,Reverse Pickup Enquiry,,c21dbe8d-2e49-44c6-9fe1-1dedeb6fd7e1,08/07/2023 10:05,10/08/2023 10:33,10/08/2023 10:47,10-Aug-23,GURGAON,Home Appliences,1430,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,1
8235b406-4d3e-4c62-ba3d-78b9a908bf1c,Inbound,Order Related,Seller Cancelled Order,Good servicea d goodpriduct,f8eca965-1ca9-43d0-8fd0-603950fe421e,,09/08/2023 22:58,10/08/2023 07:32,10-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
df9abe9c-4130-4355-a0d4-9b76e52e380e,Inbound,Returns,Fraudulent User,,16e51a3a-33f3-4a6d-9a1b-6688ddcb4dca,,10/08/2023 21:23,10/08/2023 21:31,10-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
440f12da-96f2-4f9d-a7f4-1cf13d0023a9,Inbound,Returns,Missing,,67a3782d-6c89-41e7-adb8-fa0052c24968,,10/08/2023 23:02,10/08/2023 23:12,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
47ed81f5-dda4-4f89-8cdb-c492c5fb8998,Inbound,Returns,Reverse Pickup Enquiry,,293037b7-b102-4ddc-bc8d-34000f1a121b,,09/08/2023 13:19,10/08/2023 14:37,10-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
7dee79c9-37f9-4aca-8b19-7ea412e8d886,Inbound,Order Related,Order status enquiry,,ddfe3019-8e49-4022-a5f3-84776971bc5c,,09/08/2023 18:21,10/08/2023 09:00,10-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
c73f9bde-a6bc-41a6-ae8a-6a79904d905e,Inbound,Returns,Reverse Pickup Enquiry,,e4d6ad6d-0e99-4c7f-929a-eb49a25e21d4,,10/08/2023 19:46,10/08/2023 19:47,10-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
f78adc92-f29b-4964-bc37-411a33d58181,Inbound,Returns,Missing,Coustomer service is good.,46c0c3ab-f1c4-4130-a639-f0addd3b3999,,10/08/2023 22:37,10/08/2023 22:38,10-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
4441fc57-e878-4b6c-851d-8e696c7ebb03,Inbound,Returns,Return request,,9d8ff616-e2ff-4ef8-895b-09b75de5507d,22/07/2023 01:54,10/08/2023 11:07,10/08/2023 11:15,10-Aug-23,LAKHISARAI,Electronics,2799,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e16b2fee-89c2-4646-9bc0-0bc2dcbf3d06,Inbound,Shopzilla Related,Account updation,,1b67facd-f628-4771-b057-d54165865cb4,,10/08/2023 22:43,10/08/2023 23:16,10-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
27155c9d-e713-478a-85b4-74b197baa526,Inbound,Order Related,Delayed,To make sure your customer did not worried ,4d923e3b-0aba-47c8-983e-0fb2566fec9d,,10/08/2023 21:06,10/08/2023 21:07,10-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
a0f2f48a-59e8-4b23-9d85-2782d5440402,Inbound,Returns,Reverse Pickup Enquiry,,9260c215-3fec-444c-a91e-6cec127be0c3,18/07/2023 17:29,08/08/2023 18:33,10/08/2023 18:46,10-Aug-23,KHEDA,Electronics,1599,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
34a01ff2-08dd-40b5-9a4e-3ef24852a4cf,Inbound,Returns,Reverse Pickup Enquiry,,8a5cfb5d-ce3f-46ff-99ed-5d89bc018ee9,27/07/2023 21:35,10/08/2023 23:22,10/08/2023 23:23,10-Aug-23,BALESHWAR,Books & General merchandise,878,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
bafeb812-d8a5-4b35-a8b1-2cc079697244,Inbound,Feedback,UnProfessional Behaviour,Good vihaviar ,7607339e-6e14-4420-9289-b01d9486d029,,10/08/2023 08:41,10/08/2023 08:42,10-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
da5c0047-b2a0-4295-bade-18d012662467,Inbound,Order Related,Order status enquiry,Ni,fff0266f-c1c6-4cb8-b621-fcc7928e51db,,10/08/2023 08:32,10/08/2023 08:45,10-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
1294adbf-7fec-4092-b684-1cc977aad55a,Outcall,Returns,Missing,,f8429beb-e858-4b10-86bb-8324d7be8614,,09/08/2023 19:28,10/08/2023 11:03,10-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,3
296ba980-a112-4273-8baa-198712c5b493,Inbound,Returns,Return request,,d63fa07f-3ee3-40e7-81c4-6723571d0dcc,,10/08/2023 12:38,10/08/2023 13:52,10-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
132e2563-b837-4cf6-b25a-c25b77098c16,Inbound,Returns,Return request,???????? ?? ????? ?? ??? ?????????? ?? ?????? ?? ??? ??? ?? ?? ??? ???? ??????????? ???? ???? ???? ?? ????? ???? ???? ?????????? ??? ?? ??? ???? ????? ?? ???????? ????????? ???????? ?? ????? ???????? ???????? ?? ?? ?????????? ?? ?????,c80a2610-366d-4eff-934e-e6d20e667f72,,10/08/2023 10:44,10/08/2023 10:53,10-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,4
363367cc-9793-4e08-b2a4-76dc3bcd620f,Inbound,Order Related,Installation/demo,,a5c25379-3dae-41df-b140-867899ede8b8,,10/08/2023 12:07,10/08/2023 12:21,10-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
fe6fa1c8-c8b3-43d8-b80d-37336d739eb2,Email,Feedback,UnProfessional Behaviour,,acb61230-6ed2-496c-a138-be91a06bf5c3,,10/08/2023 15:30,10/08/2023 15:34,10-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
2b3330fe-14d5-4ebc-919c-cd40b7196a85,Inbound,Cancellation,Not Needed,,6656db14-eb60-4fee-99bf-7662cf7e94bb,,10/08/2023 20:23,10/08/2023 20:35,10-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
17906b4e-9e43-411d-912a-26b8c81b2366,Inbound,Returns,Reverse Pickup Enquiry,,a38b6eda-a3e2-48f6-acdc-1bcde76eb3a0,,10/08/2023 13:28,10/08/2023 13:29,10-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
9091d926-13ea-4c8c-925f-210aadc5efef,Inbound,Returns,Reverse Pickup Enquiry,,49882e11-862f-4aa3-befc-0454cc70ff6a,,10/08/2023 18:11,10/08/2023 18:14,10-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
e0058202-be94-4643-a951-d1ec9b03e518,Inbound,Returns,Return request,,ae0c6c44-f617-42e7-b54d-627dbcc3de10,,10/08/2023 09:00,10/08/2023 09:07,10-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
945154e9-dc76-4521-b0c8-d457aa7340ad,Inbound,Returns,Return request,,f48081c6-224b-4eea-b832-d8b998e3a1b4,,10/08/2023 09:51,10/08/2023 09:55,10-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
b83b21c3-e09f-4ac1-90f6-94c962d1e058,Inbound,Returns,Return request,Excellent knowledge customer support good trained,b4193c31-09da-4479-8239-ee251830973e,,10/08/2023 12:59,10/08/2023 13:01,10-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
3093d2a0-90b2-419a-9b54-ee0280292412,Inbound,Returns,Fraudulent User,,0b095362-af0c-42b2-afa4-c498997cdd4b,,10/08/2023 16:04,10/08/2023 16:06,10-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
2b5e10f3-9a7a-412d-92ce-d723def6e2d7,Inbound,Order Related,Delayed,,43b2bc7b-85fa-4f20-9b31-535dc5de937e,27/07/2023 20:05,10/08/2023 21:15,10/08/2023 21:18,10-Aug-23,NEW DELHI,Books & General merchandise,262,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
7b5cc4a4-fff1-4ddf-9dc5-c6b12739e9f1,Inbound,Returns,Return request,,351428dc-c258-44c4-a4c2-df12d52efdd6,,10/08/2023 11:09,10/08/2023 11:11,10-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
e9bca65f-1699-4315-9bdb-dbe0d0413fe2,Inbound,Returns,Reverse Pickup Enquiry,,fa6cd32f-f74d-42dd-b57e-685650977b7c,,09/08/2023 17:47,10/08/2023 17:35,10-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
143c81fc-933f-4528-99d6-1cc35c5b5360,Inbound,Order Related,Delayed,,79fee9e4-f2e2-4246-ba13-57ed8dfdd91e,,10/08/2023 08:45,10/08/2023 21:34,10-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
fec9bc15-f9cf-47ff-b9d2-98ff461a94b5,Inbound,Order Related,General Enquiry,,6931ad7f-8d7d-4a52-9d90-b8fdeeed64e7,,10/08/2023 17:55,10/08/2023 18:25,10-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
dd66b4f1-3e36-4c9b-8b94-9f22a36d4147,Inbound,Returns,Reverse Pickup Enquiry,,5d2ca61a-5c30-49a8-8358-4246e543b457,,10/08/2023 19:08,10/08/2023 19:45,10-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
88baa8d2-e904-4a9a-8f48-62ae7e17ea14,Inbound,Returns,Return request,,29d7cbc5-60a3-48c7-b7bb-ca852f07c213,,10/08/2023 22:23,10/08/2023 22:26,10-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
72e108be-3b1d-4341-94c7-cf0094043001,Inbound,Returns,Reverse Pickup Enquiry,,5f6549d2-2acd-475d-889a-d807336560f2,,10/08/2023 12:45,10/08/2023 12:59,10-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
03b2a1c7-0bde-4583-a851-b791ff941232,Inbound,Order Related,Delayed,,fdd1b7cd-dda2-4924-8b9d-0c67ce6848ab,,10/08/2023 19:28,10/08/2023 19:31,10-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
97874c48-b34c-46a7-98e6-0dc02bc0784d,Inbound,Refund Related,Refund Enquiry,,cd4ee98a-52b1-48fa-86a4-150d0b22a918,,10/08/2023 07:45,10/08/2023 07:45,10-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
0c607a61-e24a-4495-8575-f888bb6375b9,Inbound,Returns,Reverse Pickup Enquiry,,0bfc91d7-2045-4643-bd9f-912c6066e699,,10/08/2023 16:25,10/08/2023 16:27,10-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
84eff7dd-9281-4a03-94ed-c69f33ff1453,Inbound,Returns,Reverse Pickup Enquiry,,fc517fcd-aa44-4b6e-b320-316df7e6482c,,10/08/2023 14:01,10/08/2023 14:05,10-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,4
3a9fea1a-cfd5-41fb-b304-b2b30a35e777,Inbound,Returns,Return request,,29b9172e-5410-4afa-a60b-1966e243ea56,,10/08/2023 22:35,10/08/2023 22:37,10-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
5cac1dde-2c39-4428-91ae-bc8a9c37fa6a,Inbound,Returns,Wrong,,4ea26aa2-0779-43b5-8040-a3d717ecba41,,10/08/2023 19:44,10/08/2023 23:30,10-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
e7460bd5-df77-40a1-9edd-897496c390c6,Inbound,Returns,Return request,I happy with customer support tnx . ,d1ba32af-3c28-47e3-98ec-6d6001945d77,,10/08/2023 07:25,10/08/2023 08:20,10-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
7f6886b0-2b78-4e53-aa01-52853c9cddcd,Inbound,Refund Related,Refund Enquiry,,2c3f391b-962e-4271-9407-624ecbda1120,,10/08/2023 12:00,10/08/2023 12:10,10-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,4
4f4be4ff-6468-49e2-9da2-b151396ac368,Inbound,Returns,Fraudulent User,"Supporting executive was very much polite, knowledgeable and helpful. Thanks to him.",a17c3f70-a211-4490-a045-1b991b0ae53e,,08/08/2023 23:28,10/08/2023 06:36,10-Aug-23,,,,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
95b964f9-b8c3-4134-acde-28976b082dab,Inbound,Returns,Missing,,0aaeb357-9ab7-49ee-aa89-eabb0014bd87,,10/08/2023 13:02,10/08/2023 13:12,10-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
bea4cdb7-fc8a-4998-b048-bc881e35e390,Inbound,Returns,Fraudulent User,,c1c82ff0-2aea-4a43-a676-f22cfc5c7a76,,10/08/2023 17:10,10/08/2023 17:13,10-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
02b128a6-0f6c-4632-9576-8dbde7b8b7f5,Inbound,Returns,Fraudulent User,,cf21122e-997d-4d1e-90cb-ac9e8c9794cf,,10/08/2023 20:42,10/08/2023 21:25,10-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
9ba5f76b-6e36-4b1b-890a-fa6f1ea71fe0,Inbound,Product Queries,Product Specific Information,,1f51f398-1947-46f0-b566-43277790f212,,10/08/2023 12:52,10/08/2023 12:56,10-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a520989f-a973-451c-a015-19ee78a68b03,Inbound,Refund Related,Refund Enquiry,,262ebaf9-f7df-4350-8490-2489ac08abeb,,09/08/2023 20:25,10/08/2023 12:39,10-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3ed902bb-6a41-41c3-9548-34e16e3f06f7,Inbound,Returns,Reverse Pickup Enquiry,,eab2a65d-083a-42ab-8000-ffce4fcfb3ce,,10/08/2023 10:58,10/08/2023 10:59,10-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b67609d4-3e6b-4a9a-9e02-a6afc677304e,Inbound,Payments related,PayLater related,,beb5421c-b24d-4037-8a99-da77266bed5d,,10/08/2023 14:21,10/08/2023 14:24,10-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
480fe1bc-7b27-418c-9a6e-808a849943cc,Inbound,Offers & Cashback,Affiliate Offers,,8cd75c66-c63c-4f3a-a46c-bac5cd929d88,,10/08/2023 17:47,10/08/2023 21:25,10-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
c81a5a88-5083-406f-8e77-06cdb7a86687,Inbound,Returns,Reverse Pickup Enquiry,,59b50d3e-c186-4ee9-9cd0-d1034bcfef7a,,10/08/2023 08:20,10/08/2023 08:34,10-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
fcf74799-e5d9-47cb-a1fc-dcdeb96d2494,Inbound,Returns,Reverse Pickup Enquiry,It tke aot of effort to reach customer executives,1579240a-cdef-4bb4-b87a-f98230e8f44c,,10/08/2023 10:17,10/08/2023 10:25,10-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4f2f4324-55d9-4199-a805-9e5e6a5d1496,Inbound,Cancellation,Not Needed,,d24cba38-813b-4211-bdf0-9de122dc502a,,10/08/2023 08:55,10/08/2023 09:43,10-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
ae71205f-fb1b-4744-8117-9417f045bb2d,Inbound,Returns,Fraudulent User,,7c5b1d3f-6110-42e5-b2a1-feae3457c982,,10/08/2023 06:57,10/08/2023 11:04,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
785e3045-f877-49b5-93e5-3ce0442b1446,Inbound,Returns,Reverse Pickup Enquiry,,f7ddd8c3-2876-4707-9131-42306d19b58f,,10/08/2023 19:56,10/08/2023 19:59,10-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,3
7d6f9462-d773-4c08-9852-b46a4826b7af,Inbound,Returns,Reverse Pickup Enquiry,,e0d2873b-176c-4de9-b811-a3f2813bf5b0,,10/08/2023 11:07,10/08/2023 11:16,10-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
96fb7874-a7f2-47dd-b3d7-907a4f05d707,Inbound,Returns,Reverse Pickup Enquiry,Very good,03641fb4-820f-4594-9f56-ad1bad773a5e,,10/08/2023 21:58,10/08/2023 22:06,10-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
cb712956-1fd6-4b13-a604-503beeb94a0c,Inbound,Order Related,General Enquiry,,c019cb86-eb8c-40ea-8ff7-7debd6ee9d54,,10/08/2023 23:37,10/08/2023 23:38,10-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
a281095f-c8cd-4d65-834e-6ab206531923,Inbound,Returns,Return request,Good ??,635b73a9-db10-49c2-841f-48e6c133b744,01/08/2023 15:16,10/08/2023 11:11,10/08/2023 11:14,10-Aug-23,UNNAO,Electronics,1599,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
b83fa2d4-7802-4f9b-be9c-db96c0be47c8,Inbound,Payments related,Online Payment Issues,,c09134e8-7f7b-406d-b8dc-eec44d8a4e86,,10/08/2023 23:29,10/08/2023 23:35,10-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
8d334438-44b6-4c37-b1bc-1c49885ac9cc,Inbound,Returns,Return request,,8649909a-0825-4f08-997c-47b612205662,04/08/2023 13:46,07/08/2023 17:07,10/08/2023 15:08,10-Aug-23,BANGALORE,Electronics,1199,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
eff5a9e2-ff45-4b29-87bd-739b210cc7bf,Inbound,Order Related,Delayed,,18e67844-a216-420f-a55f-12fe442feedf,05/08/2023 21:42,10/08/2023 17:01,10/08/2023 17:20,10-Aug-23,HYDERABAD,Electronics,1499,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
b59c1461-1960-4b70-ab4d-90362176fb59,Inbound,Returns,Service Centres Related,,d31c9636-e585-4ada-a6c6-78ec37f6d1eb,,09/08/2023 21:46,10/08/2023 02:48,10-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
ecb63ebd-c91f-4fed-86d8-60b0dac772da,Inbound,Returns,Exchange / Replacement,,4804f5c6-233a-4e5e-b4b0-dd5c2f90af5e,,10/08/2023 16:09,10/08/2023 18:47,10-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bc80ddd3-da93-44b3-8f9f-c8f89eb9552b,Inbound,Order Related,Installation/demo,,9ede0e81-98f8-4187-8aa2-d54c88c24e21,,10/08/2023 08:58,10/08/2023 08:58,10-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b574560a-4201-443c-8a29-3cfee50aad33,Inbound,Offers & Cashback,Other Cashback,,765d1cbd-e68c-4f97-877f-9edda4110b67,,10/08/2023 12:25,10/08/2023 12:30,10-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
cb400640-21bf-4b87-9467-23ffb3c86610,Inbound,Shopzilla Related,Shopzilla Rewards,,bd335e60-418f-48dd-909a-e4de4bcfa774,,10/08/2023 15:12,10/08/2023 15:13,10-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
e31f584c-100a-4f33-8d13-3abce3951fab,Outcall,Returns,Wrong,,c0b54497-9042-4471-aa31-edea06e1d5e6,,10/08/2023 16:55,10/08/2023 16:57,10-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
09ea55c6-de83-42e0-becf-12585c5f6040,Inbound,Returns,Reverse Pickup Enquiry,,113704af-b864-4509-b569-31a259e88093,,10/08/2023 16:58,10/08/2023 17:00,10-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
fdff55ad-6f76-440a-aff5-ef451dd08139,Inbound,Refund Related,Refund Related Issues,,e794152b-5efa-4859-a11c-75081a397ae1,,10/08/2023 17:51,10/08/2023 20:20,10-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
91777f51-6afe-42b0-aa5d-80263c437c0b,Inbound,Order Related,Delayed,Customer executive was very helpful.Thanks,53a8a295-5f24-46b8-841b-827b40f2ecd9,27/07/2023 21:14,10/08/2023 18:52,10/08/2023 18:57,10-Aug-23,KAKINADA,Home Appliences,1049,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
3af4c5ea-38f8-4c69-8da6-4c6ca0514375,Inbound,Order Related,Delayed,,9658ba95-3cbd-4b48-9514-e90b1f68ba9b,07/08/2023 20:47,10/08/2023 16:39,10/08/2023 16:45,10-Aug-23,PRATAPGARH,Mobile,6499,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
f267804b-4dda-4393-ba99-8b83b4de21a1,Inbound,Returns,Reverse Pickup Enquiry,,2063b3ff-48e4-48d4-b560-fa51c890ebd6,,10/08/2023 19:35,10/08/2023 19:38,10-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
9d08ae22-e37b-421d-9fa6-6d009ffa0338,Inbound,Returns,Reverse Pickup Enquiry,You need to clear everything at the time of payment just bcoz client is facing issue,103f7400-8e97-4fce-a242-e58c9952ad0c,,10/08/2023 20:54,10/08/2023 21:00,10-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
30b9b7d4-ba10-4b3f-9080-e1732e9615a0,Inbound,Returns,Damaged,,b9ed8ec8-ec2e-4428-8b65-fa6ce96795ce,,10/08/2023 22:23,10/08/2023 22:28,10-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
4d67fcdd-2203-486d-b693-19d9d4b08d81,Inbound,Returns,Return request,,72efa392-f36f-4be5-b77c-787ed19f405a,02/08/2023 17:58,10/08/2023 22:22,10/08/2023 22:24,10-Aug-23,ANANTAPUR,Electronics,899,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
b0736376-6b01-41d9-8f94-7a353c672aca,Inbound,Order Related,Installation/demo,,7e14e04a-c019-4da8-96a3-4389dcf0a213,,09/08/2023 11:28,10/08/2023 09:25,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,1
8026a768-2829-485a-a979-d2aa5eb6590a,Inbound,Refund Related,Refund Enquiry,Very nice,851a8564-65a9-447b-ad46-882a2fe7572a,30/07/2023 12:23,10/08/2023 09:31,10/08/2023 10:44,10-Aug-23,GORAKHPUR,LifeStyle,704,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
2b3b4778-2720-4cd8-a2ff-fdf09880b6ee,Inbound,Returns,Return request,Good,175e85e1-706b-4437-ac5e-b95141da3859,,10/08/2023 11:19,10/08/2023 11:21,10-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
38881fb4-2327-4d3d-9508-837b5448203b,Inbound,Returns,Reverse Pickup Enquiry,Please allow the return.. don't want the replacement again.otherwise all is well,8b717c5b-46df-4da9-aa1d-6f968981e87d,,10/08/2023 21:20,10/08/2023 21:22,10-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
1909cdb7-89de-42ff-8fe9-7a5e9ff03686,Inbound,Returns,Reverse Pickup Enquiry,,e9c19d03-da8c-408e-9c8b-b1a21534bb67,,10/08/2023 08:26,10/08/2023 08:38,10-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
a3dbb0cf-4254-4c1b-93c8-b2ff1fd8226e,Inbound,Feedback,UnProfessional Behaviour,,53691f70-b1ef-40b0-8ea9-583ecb4889b9,,10/08/2023 21:04,10/08/2023 21:20,10-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
ee1fcff9-53f4-46bc-9319-5df6fcb8da5f,Inbound,Returns,Reverse Pickup Enquiry,,8bd7cd2b-4c8c-4ef6-9439-c8b3309dddf8,,10/08/2023 22:11,10/08/2023 22:37,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
bad86282-6ab2-4021-aeb4-db40b457d59e,Inbound,Order Related,Delayed,"Every time you cancel my order, I have to bear the EMI conversion charges by bank. It's your hopeless service that doesn't deliver laptops. Other items get delivered next day. Looks like some kind of fraud by Shopzilla and Shopzilla",c4306da7-54b9-4c42-a266-df32e6f9b6a7,,09/08/2023 17:28,10/08/2023 11:52,10-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
830c8f64-699e-473e-9fe5-6a74492b2c49,Inbound,Returns,Reverse Pickup Enquiry,Good,f4d4fba9-225b-44d6-96d7-0be7f88eedbc,,10/08/2023 10:37,10/08/2023 10:38,10-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
08fe38df-9f98-47c5-8437-f57b9daf0f4c,Inbound,Returns,Reverse Pickup Enquiry,K,355f305e-c064-4e0f-84e2-70f09e705e19,,10/08/2023 11:49,10/08/2023 11:50,10-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
dc0f3e68-cca9-4e45-b10c-cf46a97e9786,Inbound,Returns,Fraudulent User,Good helping ,5dddf86a-8994-40cc-9121-b4bdd6e09cc2,,10/08/2023 17:11,10/08/2023 18:10,10-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
b6ea4d4a-d650-46f0-933f-c11474bfcf2c,Inbound,Cancellation,Not Needed,,28e00870-af1a-4b3f-a27d-f62027e0fe1d,,10/08/2023 18:12,10/08/2023 18:14,10-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bfb7eba4-f28c-4a6c-8069-9ff3496b6d0d,Inbound,Returns,Return request,Good,ae2cc73e-093b-4185-bcfd-bc14a5cb1615,,10/08/2023 23:06,10/08/2023 23:08,10-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
03d084b5-03d6-425a-8e23-e57f4b3b38d6,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,890b694e-6160-46ae-ab0a-73a3f200c918,25/07/2023 18:49,10/08/2023 22:09,10/08/2023 22:18,10-Aug-23,ANGUL,Electronics,799,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
fd00a517-7c9e-47bb-9d7a-5e7c45b5040b,Inbound,Returns,Service Centres Related,???? ??? ??? ??? ?? ????,47cbbb98-332b-4228-aff4-8fe8a30d907f,,10/08/2023 11:19,10/08/2023 11:46,10-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,1
2855bc16-a13c-48ca-ba0b-78113ab01fa6,Inbound,Returns,Return request,,8bf57b4a-c577-4000-be31-f9efff996ba4,,10/08/2023 19:25,10/08/2023 19:30,10-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
978f7feb-bb4e-4db3-9f3a-a70e97f876e0,Inbound,Returns,Reverse Pickup Enquiry,,88a08800-a38c-4654-b9d1-fab54f738d10,,10/08/2023 08:57,10/08/2023 09:13,10-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
f5b83161-089d-4c80-bf2b-6ed9749fc00f,Inbound,Returns,Fraudulent User,Good person,02ae0182-0c92-4f66-99e0-29830f0ce3c6,,10/08/2023 21:48,10/08/2023 21:51,10-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
60a46fca-d8c2-4b9d-b9eb-81b0351b8037,Inbound,Order Related,Delayed,Helpful ,3df361e1-5a99-4cd1-b4d4-e2c8655d32e0,01/08/2023 06:41,10/08/2023 15:21,10/08/2023 15:24,10-Aug-23,CHITTOOR,LifeStyle,345,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
5e033084-ccd9-4666-82b6-4aab258f8eeb,Outcall,Order Related,Delayed,,b0e3b955-e30e-4507-a77a-626d2478842b,,10/08/2023 12:28,10/08/2023 12:32,10-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
b527800b-db73-4fbe-a739-32a504a55ec3,Inbound,Returns,Reverse Pickup Enquiry,Mera wacht refund hona chahiye it is damag product ,fd9fe3da-4745-4929-8cc3-8dd12a30a3aa,,10/08/2023 06:18,10/08/2023 06:19,10-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
ce2a3daf-e606-47e3-9ca2-70b90fd4fd83,Inbound,Returns,Return request,,ecbdf032-df32-41e6-8bd6-137a88292e83,,10/08/2023 10:13,10/08/2023 10:18,10-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
aafe4c58-4c16-456a-ac5a-daa30c1105a6,Inbound,Order Related,Installation/demo,,656a5c8a-5c78-4187-b072-9ec42977c051,,10/08/2023 15:16,10/08/2023 15:39,10-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,4
2be5c029-3384-4e1b-99ce-2b05fe06c5f2,Inbound,Returns,Reverse Pickup Enquiry,,2854c1b2-2d6c-4769-b36f-c9f72fd6d662,,08/08/2023 19:34,10/08/2023 17:11,10-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
58a1ba34-617a-4e4b-8521-99d25e03fcd8,Inbound,Returns,Reverse Pickup Enquiry,,dfbc2cd5-02ee-4562-9961-0505bd0b447c,,10/08/2023 05:44,10/08/2023 05:46,10-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
9ad8c3ac-d043-45d8-ad36-d408c013a775,Inbound,Shopzilla Related,General Enquiry,Good ,22939494-cf52-437d-83dd-42855401a15b,,10/08/2023 11:38,10/08/2023 11:43,10-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
4331702c-2ea3-4d9f-8379-add2d69ba895,Inbound,Returns,Return request,Very very good support on Shopzilla,2af580bc-2055-4a32-8496-944ecd980b27,,10/08/2023 17:00,10/08/2023 17:06,10-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
b48fc123-955c-451b-a060-874b205fbcc2,Outcall,Returns,Reverse Pickup Enquiry,Very nice way of talking and problem solving,8057abe5-d212-426a-90c5-e807bc47a245,,10/08/2023 22:04,10/08/2023 22:09,10-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
5e2bab22-a684-4012-85b8-7fb3cedfdec3,Inbound,Returns,Reverse Pickup Enquiry,Thanks,22a361a9-83e9-4f8a-981c-5045267b59d1,,10/08/2023 12:16,10/08/2023 12:19,10-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,4
9a7f0764-667d-4e86-8f9e-f60a43401136,Inbound,Returns,Reverse Pickup Enquiry,,3f8308b6-fe40-4f48-aaf0-b75258402621,,10/08/2023 16:22,10/08/2023 16:22,10-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,2
57e6034b-5cf7-4b0a-8c5b-e0984dc9e2d3,Inbound,Order Related,Order status enquiry,Please correct date and time for delivery ,6c0a8212-e862-4eb5-9613-afe749316acf,,10/08/2023 21:25,10/08/2023 21:30,10-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
52305bde-1aa3-4f97-957d-e4f40a49530d,Inbound,Returns,Reverse Pickup Enquiry,,a5aba856-d5d5-4645-b016-d35614fc1611,,10/08/2023 11:02,10/08/2023 14:45,10-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a36ec9ed-543d-42bd-922d-6d5a454aeba5,Inbound,Others,Call back request,"U gave me duplicate charger, my 50k phone was on risk ",56ada608-14f0-42a5-90df-b32321c3488c,,10/08/2023 13:35,10/08/2023 13:40,10-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
35136218-e652-47ad-bd9c-152cd088c7fd,Inbound,Returns,Return request,Thankyou dear sir ,710ea230-8d83-4633-b600-e7055190d847,,10/08/2023 12:17,10/08/2023 12:21,10-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
b8f99a39-ee48-4b30-8c5b-2f8b732a5a27,Inbound,Returns,Reverse Pickup Enquiry,,a1548f54-d3a2-4d7b-8819-c23bdc1013a5,,10/08/2023 14:49,10/08/2023 14:50,10-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f77456c8-806f-45a6-9516-1a5f84d76fce,Inbound,Returns,Return request,Thank you ,e2f9911b-11b1-4669-b4ae-a3e22d94a837,,10/08/2023 17:31,10/08/2023 19:14,10-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
8d02f68c-477e-41be-b938-53f4d45511bb,Inbound,Order Related,Delayed,Add refund policy's ,af9bffd4-8206-4d85-9680-3184e402da70,20/07/2023 11:31,10/08/2023 21:05,10/08/2023 21:06,10-Aug-23,JAIPUR,Home Appliences,1499,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
e839034b-00d8-483e-8aea-3a30f5c4591e,Inbound,Returns,Reverse Pickup Enquiry,Without escalation of issue you mark resolved,3ccea847-410f-4fa4-b634-f16d6bfe40b1,19/07/2023 11:59,09/08/2023 07:36,10/08/2023 08:50,10-Aug-23,KULGAM,Electronics,2999,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,3
61637258-4486-451b-8a88-9f267c01ac06,Inbound,Returns,Wrong,My help use full talk this costumer cere so thankyou Shopzilla members ,c1ec001c-7f80-4676-a334-9f4d0fb246da,,10/08/2023 08:12,10/08/2023 08:13,10-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
062b716b-94f1-49fa-bd52-f0964bc857af,Inbound,Returns,Fraudulent User,,6408cf4f-2b16-403b-a904-016b247a6cc2,,10/08/2023 08:11,10/08/2023 08:14,10-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
9adade53-02b4-4fd6-897c-9007d41328e4,Inbound,Returns,Reverse Pickup Enquiry,,0b5db84a-7841-484b-84ec-f8ee951f619b,,10/08/2023 14:54,10/08/2023 14:59,10-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
fce531b6-c379-4af4-bb5d-61fa5e9e1993,Inbound,Payments related,Wallet related,,4701be38-b6bc-45b5-9e10-dcce19f027f2,,10/08/2023 21:51,10/08/2023 21:53,10-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
0da5ef3c-1a9f-498b-9ae4-f9ee39d7333f,Inbound,Refund Related,Refund Enquiry,,ee06a9ac-9902-4c37-8f5b-c98ff695d9ed,,10/08/2023 00:13,10/08/2023 19:13,10-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
2890078a-e2bc-44b2-8a34-6e7c9640930b,Inbound,Offers & Cashback,Affiliate Offers,,fc98f25c-cebb-4766-a6b1-58442b473ea5,,10/08/2023 19:16,10/08/2023 19:41,10-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
654b0c38-e182-4b3c-8277-b875e1bd00b1,Outcall,Order Related,Customer Requested Modifications,,c4e78de0-d507-4531-a7cf-6efd826d967d,,09/08/2023 21:09,10/08/2023 00:10,10-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fb1f43a0-400a-4360-9c9a-d2a9055bdfce,Inbound,Returns,Reverse Pickup Enquiry,,a0840236-7baa-440e-b06c-d634db4883e4,,10/08/2023 19:14,10/08/2023 20:06,10-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,1
c74144be-4baf-49c0-adb0-ceed16717752,Inbound,Refund Related,Refund Related Issues,,400331f3-4449-49bb-a2c3-ce07900246cc,,10/08/2023 20:12,10/08/2023 20:16,10-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
100ffb80-6c29-4d86-aaf9-38f07c60521e,Inbound,Returns,Reverse Pickup Enquiry,,1f87a15f-4aae-4ad7-9650-0e7cabe4e22c,,10/08/2023 09:57,10/08/2023 10:08,10-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
fa53821f-2a8d-406d-847c-027bf26595d8,Inbound,Returns,Reverse Pickup Enquiry,5star,ec7fb9af-c768-4ce3-892b-07545f21e41a,,10/08/2023 22:33,10/08/2023 22:37,10-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
5979fda3-b9c4-439c-93d1-2811b222e440,Inbound,Shopzilla Related,Signup Issues,,7359fdd1-0ccc-4c78-b5bb-b58b81cea175,,10/08/2023 00:12,10/08/2023 00:37,10-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,4
b82f4a8f-32d8-46b6-8c65-b37e32c53d0d,Inbound,Returns,Reverse Pickup Enquiry,,4991144c-e78f-4f2e-aeef-04cfbe8b7d57,,09/08/2023 19:48,10/08/2023 09:04,10-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6836ec22-1a5e-482c-9b99-24e6aa112acf,Inbound,Returns,Fraudulent User,Good ??,d2a7f92b-f05c-481b-94eb-09ab1664c117,,10/08/2023 12:00,10/08/2023 12:06,10-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
907bbc0b-b6ab-4faa-ab1f-57be39012b3d,Email,Payments related,Payment related Queries,,441e603e-b954-4f9a-ba28-d05ba8bf9717,,10/08/2023 10:53,10/08/2023 10:58,10-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0b6072d7-f601-4f40-9ec6-c836bc135ce2,Inbound,Order Related,Delayed,,b3ea7926-47f8-47ba-9751-cb5c26af1308,,10/08/2023 17:02,10/08/2023 18:48,10-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
984c94c9-fba9-4470-bbe5-aa3c08eb270d,Inbound,Returns,Reverse Pickup Enquiry,,ff576c7a-ce85-4b52-b216-2e988c818918,,10/08/2023 16:30,10/08/2023 17:57,10-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
edc6bef7-29e2-4201-9e7f-f41786567b06,Inbound,Returns,Fraudulent User,  sunder ,47ca972d-809b-41e9-83bf-d774497f9227,,09/08/2023 11:02,10/08/2023 09:36,10-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
1ba40eb4-399b-4f0a-abad-ee7857e0c45a,Inbound,Order Related,Delayed,,35cd6cf0-fe83-459e-be23-cd03271feb65,,10/08/2023 10:11,10/08/2023 10:14,10-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
572ba06d-2ac9-40e2-83d9-e71ad4a83c9e,Inbound,Returns,Reverse Pickup Enquiry,,3728fac0-8f4c-4dfc-a722-0d394fb7c3f9,,10/08/2023 10:24,10/08/2023 10:27,10-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
36e0196c-e392-4837-b385-ffb1938912e8,Inbound,Returns,Service Centres Related,Please provide service centre phone number to customers if any product selling with warranty ,2b1ff9e2-6e75-4acc-9e4b-79e0da5d9a83,,10/08/2023 16:18,10/08/2023 16:19,10-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,4
0ba1e6e0-c902-45b4-8a04-7ead02dd6dc7,Inbound,Returns,Service Centres Related,,bca68bab-073d-47e8-83fd-90d1be0e0ec5,,10/08/2023 22:34,10/08/2023 22:38,10-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
8f6aeebb-ba16-414a-9818-83b7852b63fc,Inbound,Returns,Service Centres Related,,cc0b3be8-2bc4-4e95-8854-2406afc9c391,,09/08/2023 22:55,10/08/2023 17:30,10-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a35fdcea-06fe-4817-8dad-adb8739dca56,Inbound,Returns,Return request,,330c1267-4416-4973-857a-c1459a25802d,,09/08/2023 11:11,10/08/2023 14:26,10-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,1
94f5f453-d4b6-4d65-85ff-34910f8f2ffd,Inbound,Order Related,Installation/demo,Good ,12a08c86-16e1-4e55-b241-9fa0d385e472,,10/08/2023 16:05,10/08/2023 16:10,10-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
94fc60e1-3d11-4c39-b83f-62da58bdcbd4,Inbound,Product Queries,Product Specific Information,,11804922-25a8-4cab-b731-63e90e4ed667,,10/08/2023 17:47,10/08/2023 18:53,10-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
25d6a4c2-5046-45de-9e5e-bc49fd6b7d5a,Outcall,Product Queries,Product Specific Information,Is it possible to send through the WhatsApp app offer\u2019s it is best ,7941fb6c-56da-42f8-a4fb-dee057cde0b4,,10/08/2023 22:42,10/08/2023 22:44,10-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
de8c35a3-310b-492c-9986-fd1e64364d3c,Inbound,Order Related,Delayed,Nice,339484b8-31be-4d55-ac7a-f2c8e3bebbfc,31/07/2023 22:27,10/08/2023 11:27,10/08/2023 11:30,10-Aug-23,NAWADA,Electronics,1499,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
94abdd9c-d91a-4520-a0ca-8a0f2c31ffce,Inbound,Product Queries,Product Specific Information,Pls stick to your policies ,85f72d89-0750-4f0f-a22f-388c4ac5ef70,,10/08/2023 14:21,10/08/2023 14:22,10-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
825b39de-549c-4fa1-bc73-e4f47d131c0b,Inbound,Returns,Reverse Pickup Enquiry,,bc371ee7-ad85-4067-8df5-5876e2288a43,,10/08/2023 19:41,10/08/2023 20:38,10-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
62feb1b9-6b8c-41fe-9971-ddc8fe444d8a,Inbound,Returns,Fraudulent User,Please add return option in application for open box delivery ,a2ce0762-79c7-41c4-ac6d-dac06fd38ba5,,10/08/2023 02:30,10/08/2023 02:43,10-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,3
c9a19e76-48b9-4a06-b615-14ddf5bbe0fb,Inbound,Refund Related,Refund Enquiry,Good ,ba73f54e-4359-4a2d-be3a-d6d274269dd9,,10/08/2023 15:22,10/08/2023 15:27,10-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
c737daa2-1985-481e-bdad-aa3d14133390,Inbound,Order Related,Installation/demo,,d53bad95-62ce-404e-94ae-4433c3b0eccd,,10/08/2023 10:40,10/08/2023 10:50,10-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,3
9bda9a34-e1ed-4acf-a131-47d97e3128ee,Inbound,Order Related,Installation/demo,Shopzilla cuatomer service is very worst in compare with SuperBuy. I am just going to unstall the app for ever and rate 0 on   with a worst comment. ,029b2f37-e1cd-4322-8e3e-38ad9e469ca1,,10/08/2023 16:35,10/08/2023 17:53,10-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
2ef23b5f-7f41-4118-89fb-f969e2596e17,Inbound,Order Related,Installation/demo,,75d5b983-e302-4efe-aaf3-292646ed94e4,,10/08/2023 16:47,10/08/2023 16:49,10-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
017c2380-530a-4333-bc1e-250d415b8d27,Inbound,Returns,Reverse Pickup Enquiry,,14ca852f-3453-47be-9445-973692ff228e,,10/08/2023 23:28,10/08/2023 23:30,10-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5f46967a-837a-4353-997c-88b0085adc81,Inbound,Refund Related,Refund Related Issues,,c3b6747b-14d1-4519-bbcf-6952a2341dd4,,10/08/2023 07:17,10/08/2023 07:18,10-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
a89147de-6619-4565-b9cf-30f7e03e0430,Inbound,Returns,Return request,,9aea054c-bde3-4664-b93f-5b9fdc969ef4,,10/08/2023 19:07,10/08/2023 19:14,10-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
71bbf37a-adda-4041-8dc3-96e77b57d21b,Inbound,Order Related,Order status enquiry,,5efa0ce4-fba5-4dec-bddf-750bca8ebefa,10/07/2023 12:19,12/08/2023 16:28,12/08/2023 16:31,12-Aug-23,JAUNPUR,Electronics,999,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
59ac0535-47a3-45f6-9479-93d36b8a8ceb,Inbound,Returns,Reverse Pickup Enquiry,Excellent service ,1668b30e-7c6f-4ece-a137-304f2a18d0c5,21/07/2023 11:46,11/08/2023 15:59,12/08/2023 10:57,12-Aug-23,NEW DELHI,Furniture,298,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
73f00571-64cd-402e-9af5-0f9869ab0bd3,Outcall,Cancellation,Return cancellation,,4280d9fc-3046-45c0-ab09-4642e7a65565,03/08/2023 21:02,11/08/2023 17:29,11/08/2023 17:38,11-Aug-23,VAPI,Electronics,899,716,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
199758bd-f9a4-420b-9502-45f920195f28,Inbound,Order Related,Order status enquiry,Please focus on ontime delivery it really matters especially there are joined weekends,630a8140-ddee-49cd-b3cf-b1debc3c1838,08/08/2023 00:20,11/08/2023 18:38,11/08/2023 18:38,11-Aug-23,PUNE,Home,874,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,4
683e2a2a-d051-43b0-908f-0e5c14dc1920,Inbound,Order Related,Order status enquiry,Best experience ,,,12/08/2023 06:51,12/08/2023 06:54,12-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1ba2a123-c202-4930-9b1e-58cb70451244,Inbound,Order Related,Order status enquiry,,,,12/08/2023 08:44,12/08/2023 08:49,12-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
1bd8f8db-13d0-4d20-beb3-4a14d7d26063,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:27,12/08/2023 20:29,12-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
384051a3-6622-46b1-bfed-ba1fc930e4b8,Inbound,Order Related,Installation/demo,Good,,,13/08/2023 14:20,13/08/2023 14:54,13-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
6b126c0a-9fae-4aa3-9f08-bbca96d9fec8,Inbound,Returns,Fraudulent User,,d653d10f-4144-44f7-8486-2f5225bb5dc5,08/08/2023 12:27,11/08/2023 07:04,11/08/2023 07:04,11-Aug-23,ALLAHABAD,Home,15,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
d74db472-1352-44c4-97ae-8b70af6cdfcd,Inbound,Offers & Cashback,Other Cashback,,ec21d2fd-48dc-48af-8f2e-9f79fccc1d59,06/08/2023 14:53,11/08/2023 10:04,11/08/2023 11:35,11-Aug-23,COIMBATORE,Mobile,6999,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a6047574-63ab-4b3b-8082-66499ae4980a,Outcall,Returns,Reverse Pickup Enquiry,,9f9f19ef-7afa-45fa-86e1-3196d9c9a951,02/08/2023 22:02,11/08/2023 12:20,11/08/2023 12:28,11-Aug-23,AHMEDABAD,LifeStyle,499,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e09bcc94-83e6-4091-be44-b97492f5a52a,Outcall,Returns,Reverse Pickup Enquiry,,2d252735-075c-44ac-9355-732a3a0ad0e5,05/08/2023 19:13,11/08/2023 14:25,11/08/2023 16:48,11-Aug-23,PUNE,LifeStyle,275,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
5eb48133-39ae-4f95-917e-568ea3154bc9,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:31,12/08/2023 16:25,12-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
4ff27ac7-9a47-4135-b248-dc852987f301,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:31,12/08/2023 15:58,12-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,4
47c1e492-cca8-44d2-b554-b2ad5cbedc5d,Inbound,Returns,Fraudulent User,,,,12/08/2023 20:02,12/08/2023 21:50,12-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
09196142-1998-453e-87b2-578953ad6f49,Inbound,Returns,Fraudulent User,,2f961c48-540f-4596-9def-ef7007cc26bb,06/08/2023 20:44,10/08/2023 21:18,11/08/2023 07:49,11-Aug-23,CUMBUM,Books & General merchandise,399,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
e80656f7-9d6e-4326-9900-79a3dfa03a01,Inbound,Order Related,Delayed,,ad3c2cb5-84af-45e7-a7b6-0d341e62ed8b,07/08/2023 12:53,12/08/2023 08:46,12/08/2023 08:49,12-Aug-23,VILLUPURAM,Books & General merchandise,109,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,4
db515763-d1b1-44e4-a73d-b313827a3d90,Inbound,Order Related,Installation/demo,Good,90472b38-f276-4b78-82d6-5a8e43ff50a1,30/07/2023 11:03,11/08/2023 08:06,11/08/2023 08:08,11-Aug-23,BALLIA,Electronics,1999,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c70fea66-5958-4a7e-9f8e-0f3069a46615,Inbound,Returns,Fraudulent User,,d3389ae3-2906-485b-bbaf-36b2ea8f096a,05/08/2023 01:50,11/08/2023 11:26,13/08/2023 11:23,13-Aug-23,HALISAHAR,Home,245,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,2
7b9e058d-aadb-4d2b-9449-3c95a736ea6f,Outcall,Order Related,Delayed,,29538dc6-25b5-4b3e-b069-14199f317c48,06/08/2023 17:14,11/08/2023 19:49,11/08/2023 19:49,11-Aug-23,PUNE,LifeStyle,465,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
4973b4cb-b637-4d05-a7a3-91d85807f1b9,Inbound,Returns,Missing,,7c905bb3-7813-4ae8-a161-07dac4a88dab,05/08/2023 01:01,11/08/2023 21:43,11/08/2023 23:54,11-Aug-23,HARIDWAR,Home,99,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
c1c5386d-818c-4626-a2c7-a77983ebb773,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 20:25,13/08/2023 12:14,13-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
f752d02e-5825-4c56-ae19-ac284bf05082,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 13:11,12/08/2023 13:36,12-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,3
d2e745ed-4c0f-4083-a280-00c3ba1a0961,Inbound,Order Related,Installation/demo,Nice ,,,13/08/2023 15:12,13/08/2023 15:18,13-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
7d276732-613d-4ea9-b0a6-f98fbf2959fc,Inbound,Returns,Service Centres Related,Nothing ,,,13/08/2023 18:41,13/08/2023 19:07,13-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
e773ab55-1b3b-4e65-908b-0a0db04ec86e,Inbound,Order Related,Delayed,Done ,,,13/08/2023 22:58,13/08/2023 22:59,13-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
c98d5092-fc95-42b5-9c1b-ed337d425ae4,Inbound,Returns,Reverse Pickup Enquiry,,a8e3341d-73f5-4ba2-9528-8ea19e0fc136,05/05/2023 17:46,12/08/2023 11:16,12/08/2023 11:22,12-Aug-23,NEW DELHI,Mobile,749,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
f978f554-9f68-415b-8cbe-65be485ebaec,Inbound,Returns,Wrong,,904fe1fd-d188-41ac-b404-6f491c1020a6,19/07/2023 23:55,12/08/2023 18:24,12/08/2023 19:34,12-Aug-23,MATHURA,LifeStyle,3629,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
8f796de3-8fcd-4232-ac32-3f92b90c4da6,Inbound,Order Related,Delayed,,fb11d889-386f-4fb7-aee8-c79b4040daf7,08/08/2023 09:52,11/08/2023 15:08,11/08/2023 22:46,11-Aug-23,LUCKNOW,Mobile,39755,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
044cc14d-3d77-47c4-b9eb-b6e49c9f018b,Inbound,Returns,Reverse Pickup Enquiry,,8122d6c3-48e1-4d7e-bafc-17f152923c0c,29/07/2023 11:50,11/08/2023 12:01,11/08/2023 12:04,11-Aug-23,ETAWAH,Electronics,699,,Timothy Henry,William Park,John Smith,31-60,Morning,5
8d0c3ecf-1626-4ac4-8a54-2ea9023bb48b,Email,Returns,Reverse Pickup Enquiry,,dd7b54dd-10da-40f3-8a0e-2a422b1d5447,20/07/2023 18:34,13/08/2023 00:19,13/08/2023 00:23,13-Aug-23,JAIPUR,LifeStyle,764,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
b07646a4-f640-4e45-bbc8-0b6bea7701f1,Inbound,Returns,Service Centres Related,,,,12/08/2023 07:04,12/08/2023 07:35,12-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
4667cff4-b964-46cf-b618-2a0e851aeed4,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:16,13/08/2023 13:25,13-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
2a1d7de6-71c1-493f-8578-abd1e8a1e19d,Inbound,Order Related,Installation/demo,,,,12/08/2023 23:13,12/08/2023 23:14,12-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,4
de7cac20-c74b-4809-82f7-a67653d8011b,Inbound,Order Related,Delayed,Good,,,13/08/2023 16:14,13/08/2023 23:04,13-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
2b5c1ac4-8286-4a05-875f-67e0a5cb2540,Inbound,Returns,Wrong,,f2deaeca-a325-4627-ab00-fead4f3bcd0e,04/08/2023 18:13,13/08/2023 14:25,13/08/2023 17:40,13-Aug-23,MOHOL,Electronics,1898,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
20da4ff6-bc68-4456-980f-5139e22de712,Inbound,Returns,Wrong,,fbb4c09d-02f4-4efd-a57e-01fb2b865cdf,04/08/2023 01:49,11/08/2023 14:09,11/08/2023 14:11,11-Aug-23,BERHAMPORE,LifeStyle,3495,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
24eae1d9-cb12-4785-bb6e-3c447e866cb0,Inbound,Returns,Reverse Pickup Enquiry,,b571d329-3091-4f77-8a9c-4990073da6b5,04/08/2023 10:35,11/08/2023 12:17,11/08/2023 12:21,11-Aug-23,PANIPAT,Home,155,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
192530fa-cdc5-4f0b-b770-e7b6c4048751,Inbound,Refund Related,Refund Related Issues,,244341ec-df25-4c78-91e6-c6319ed9b8f3,28/06/2023 12:22,11/08/2023 13:02,11/08/2023 13:02,11-Aug-23,GORAKHPUR,Mobile,29999,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
220615ee-ac41-4a71-a9cb-302bcd2069b2,Inbound,Returns,Reverse Pickup Enquiry,Nice,44005ecf-2c5f-4626-b595-4bdcf741fb74,01/08/2023 12:58,11/08/2023 15:47,11/08/2023 15:50,11-Aug-23,BILARI,LifeStyle,349,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
5aea0f38-9617-437e-bfaf-aac7df7bdb20,Inbound,Returns,Missing,,,,12/08/2023 13:25,12/08/2023 13:42,12-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
c56d7099-9cb8-4551-a932-484dd36b2f9b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:10,12/08/2023 17:12,12-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8c945d49-a9b1-4322-9526-4fbbed6724f3,Inbound,Returns,Reverse Pickup Enquiry,Good dealings ,,,12/08/2023 17:27,12/08/2023 17:30,12-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
f62464ce-c640-4db5-bb3f-757080d3f27b,Inbound,Returns,Fraudulent User,,,,12/08/2023 23:03,12/08/2023 23:12,12-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
82204891-1122-45a3-8f03-5ef2fa34ef1a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:27,13/08/2023 13:30,13-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
cc35d181-69d2-4515-bd56-52e669ac33a0,Inbound,Returns,Reverse Pickup Enquiry,,ce23e0b7-590a-49c1-96b9-49bbfea53b74,05/08/2023 14:19,13/08/2023 08:15,13/08/2023 08:25,13-Aug-23,VASAI,Electronics,6999,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0791f721-702d-4b00-96c1-ae5c0c51b9bb,Outcall,Returns,Return request,No comments ,76a80a5a-7c98-41dc-b871-3c147a3a8f97,06/08/2023 20:06,12/08/2023 13:58,12/08/2023 15:43,12-Aug-23,MUMBAI,Electronics,899,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
0eb9632c-d184-4858-920c-4d71b3b2f21c,Inbound,Returns,Reverse Pickup Enquiry,,ba7e484a-cb97-4f01-81b4-d8fcc8e0860d,28/07/2023 00:20,11/08/2023 12:16,11/08/2023 13:07,11-Aug-23,PUNE,Home,1719,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,1
fe8df1dc-f5de-45f3-8dbd-b61442c54260,Inbound,Returns,Reverse Pickup Enquiry,"Customer support executive is not listening to my query, before I complete my sentence she started in between which I don't like.One should listen and then start speaking makes some sense.",496de204-44c5-40d0-9d75-55339d12db2f,02/08/2023 09:08,11/08/2023 16:24,11/08/2023 19:54,11-Aug-23,VADODARA,Books & General merchandise,339,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
ad08f4c2-76f3-49b2-afe5-986625578f97,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 18:32,12/08/2023 18:34,12-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
74152c64-2b7c-4bea-a9a2-f5e0d67fdcf2,Inbound,Order Related,Priority delivery,They tell on information about theHe support me ,,,12/08/2023 12:11,12/08/2023 13:02,12-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
cc71051e-d4df-4cd7-bf7c-3d8021fa1c78,Inbound,Payments related,Payment related Queries,,,,12/08/2023 13:51,12/08/2023 13:58,12-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
5fe21dc5-1079-4ab8-a2df-edca9956adde,Outcall,Others,Call disconnected,,,,12/08/2023 20:22,12/08/2023 20:22,12-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
668cd824-2220-4c74-b259-e4bc9d70bb03,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 06:31,13/08/2023 06:50,13-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
9f8f6dd3-6f9a-4dfe-8605-48def2363566,Outcall,Returns,Service Centres Related,,,,13/08/2023 08:31,13/08/2023 13:36,13-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
79955053-8709-4072-afa9-d27942053137,Inbound,Returns,Fraudulent User,,,,13/08/2023 17:35,13/08/2023 17:38,13-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
c9c7a568-05ff-4d32-a113-d2599b2f32e9,Inbound,Order Related,Delayed,,e776bb4b-02b4-438a-bb16-fe41fda41f79,25/07/2023 11:57,12/08/2023 19:22,12/08/2023 19:22,12-Aug-23,JAUNPUR,Electronics,1499,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
e21e7d28-8be9-48cf-a385-47978ca44817,Inbound,Returns,Return request,,10513155-68fe-4e4d-8362-274ee487f2b7,06/08/2023 16:06,11/08/2023 00:14,11/08/2023 00:16,11-Aug-23,SURENDRANAGAR,Books & General merchandise,1000,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
0cf6fc9e-754d-4da4-9900-e98a500af7ca,Inbound,Product Queries,Life Insurance,,,,11/08/2023 06:26,11/08/2023 21:04,11-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,3
34455c95-006e-4503-826c-3d2559aea6b8,Inbound,Feedback,UnProfessional Behaviour,,a54eb84a-93ff-4374-9723-b963bfbd39d2,05/08/2023 15:02,11/08/2023 20:07,11/08/2023 20:33,11-Aug-23,BANGALORE,Electronics,1197,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,4
777704d2-1097-41d1-8b70-24a7cb228df6,Inbound,Order Related,Installation/demo,Not solve ,,,12/08/2023 09:39,12/08/2023 09:41,12-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
b083a3ee-156b-4d73-bfee-92e50aeb7098,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:41,12/08/2023 20:51,12-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
147c32bb-7b87-4415-881b-f19d42a4ae9c,Inbound,Returns,Return request,,,,13/08/2023 17:11,13/08/2023 17:47,13-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,4
c3443201-e096-41ec-8025-add04a4ee43a,Inbound,Returns,Return request,,a827febe-7037-44b6-a16a-709078d04b84,04/08/2023 12:07,12/08/2023 10:44,12/08/2023 17:23,12-Aug-23,GURGAON,Electronics,2199,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
ad50ead4-8e4c-429a-9908-9e3fe87a9e69,Inbound,Order Related,Delayed,,30d64ba3-2e1b-4c40-bd65-9ce31b60d6bd,30/07/2023 08:54,12/08/2023 17:46,12/08/2023 18:06,12-Aug-23,AGARTALA,Books & General merchandise,219,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
2ef11261-4c9d-4926-aa10-d1b06fc31bc2,Outcall,Returns,Reverse Pickup Enquiry,,5b6a7e73-6465-4a30-ba66-9fd9b2790c8a,06/08/2023 00:17,11/08/2023 09:29,11/08/2023 09:32,11-Aug-23,MEDINIPUR,LifeStyle,190,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
39472a17-db5f-4f3c-a1c8-b6f6c00b5aab,Inbound,Returns,Reverse Pickup Enquiry,Try to decrease the waiting period!,b1c41620-44df-4d4a-bed3-57a220d1fbf4,04/08/2023 07:31,12/08/2023 14:55,12/08/2023 14:58,12-Aug-23,IBRAHIMPATNAM,Electronics,349,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
d5900cf1-5d7c-482b-bcf6-dab95720e7eb,Outcall,Returns,Reverse Pickup Enquiry,,a518e2a2-5e38-48f9-b325-058dc0b4640c,02/08/2023 11:18,11/08/2023 23:11,11/08/2023 23:13,11-Aug-23,RAIPUR,Home,2499,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
67bbd9d3-bc8f-4e28-92cd-f559ae640533,Inbound,Returns,Reverse Pickup Enquiry,Even after 4-5 calls with customers care executive my issue is not yet resolved.For non refundable items there should be quality checks because after delivery no one is taking responsibility of those items neither Shopzilla not supplier.,,,12/08/2023 14:02,12/08/2023 14:10,12-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,1
579e243f-1ad6-4d09-b12c-8fa2a3f20d5e,Outcall,Order Related,Order status enquiry,5,,,13/08/2023 11:49,13/08/2023 14:17,13-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
89352b18-626e-4fe8-948f-1e3a958a4786,Inbound,Returns,Fraudulent User,,,,13/08/2023 12:57,13/08/2023 15:18,13-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
9e4f925a-3cb6-4aca-a733-e7ec67637edc,Inbound,Order Related,Order status enquiry,,,,13/08/2023 23:12,13/08/2023 23:12,13-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,3
cc714c93-fc41-4aca-9871-8fe4d537bd1d,Inbound,Order Related,Delayed,,17ba63dd-d1a5-483a-9001-67f11c50a5df,01/08/2023 04:49,13/08/2023 09:31,13/08/2023 09:32,13-Aug-23,RAIPUR,LifeStyle,950,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
3597cd26-fc88-4774-942a-035c38feb780,Inbound,Returns,Reverse Pickup Enquiry,,39b8ff92-0f23-4a57-b656-04c44fd77e3e,22/07/2023 20:54,12/08/2023 12:32,12/08/2023 12:41,12-Aug-23,SIWAN,Home Appliences,6699,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
e4195dc3-b079-412f-99ba-a668701d5fc3,Inbound,Order Related,Order status enquiry,,0e732581-8a19-4ca0-95ec-d5b68fd6f11f,09/08/2023 02:19,13/08/2023 20:48,13/08/2023 20:49,13-Aug-23,HYDERABAD,LifeStyle,911,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,1
c73104ec-0e85-4d26-9351-d417a1d66664,Inbound,Returns,Reverse Pickup Enquiry,Good ,4ad78910-6656-4e6d-b621-1770897693ca,25/07/2023 13:21,13/08/2023 07:53,13/08/2023 07:54,13-Aug-23,KORAPUT,LifeStyle,2299,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
110bc019-3ce4-4bf3-b000-0fe6f5ab5276,Inbound,Order Related,Order status enquiry,,40212088-272d-4c2c-94d5-ab6415d11781,08/08/2023 09:36,13/08/2023 10:23,13/08/2023 10:45,13-Aug-23,RUPNAGAR,LifeStyle,2161,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,1
923b9d45-d04a-4b7c-8640-ecb9d5555518,Inbound,Returns,Fraudulent User,,421a5036-cf42-40d3-a18b-a679fb775cf5,09/08/2023 00:40,11/08/2023 21:21,13/08/2023 12:02,13-Aug-23,KARNAL,Books & General merchandise,192,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,4
0334c2ec-e9cf-4312-bff8-9fa6c07474f5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:54,12/08/2023 17:55,12-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7d5a2bd1-97fd-4b8e-8ebd-90c6405ae58f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:29,13/08/2023 12:55,13-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
6c1e96eb-e004-4660-9f91-35a86f6c7350,Inbound,Returns,Reverse Pickup Enquiry,,dd8e58b0-9010-43ec-80e2-a9bb35841010,02/08/2023 05:45,12/08/2023 07:29,12/08/2023 07:32,12-Aug-23,GUNTUR,Furniture,549,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
9dc06fa3-a81b-4cc4-bf0d-b40d0b8af377,Inbound,Returns,Reverse Pickup Enquiry,No,8f56924a-20dd-4339-a860-8088cfee3cef,04/08/2023 21:38,10/08/2023 21:54,11/08/2023 07:33,11-Aug-23,PUNE,LifeStyle,949,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
e87e0d7f-d101-4d92-aea7-a58aa9158f0d,Inbound,Returns,Damaged,Good interaction.....,03522c24-081a-434e-acdc-5cc2fb6477d2,04/08/2023 18:55,11/08/2023 19:56,11/08/2023 19:59,11-Aug-23,MEDINIPUR,Home Appliences,1349,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
427d3910-9d23-4dbb-a004-3722e33c58ef,Inbound,Returns,Fraudulent User,"When We arise any item for return, the next step should be more easier.",,,13/08/2023 08:07,13/08/2023 10:17,13-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9bd433dc-a074-4ee4-8707-2f0442fe56b5,Inbound,Returns,Wrong,,,,13/08/2023 20:17,13/08/2023 20:17,13-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
ee70c681-70bd-4707-851b-d209b0ef62e3,Inbound,Returns,Reverse Pickup Enquiry,,59eeab29-1ba6-4182-a872-d31138e93820,04/08/2023 07:17,13/08/2023 08:26,13/08/2023 08:32,13-Aug-23,JEWAR,LifeStyle,449,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
c7c27970-67be-4e0e-8995-bb9c33ee81b4,Inbound,Order Related,General Enquiry,Very good service,dde39049-7cc9-47d8-9617-fbdeb48dedf0,09/08/2023 12:25,11/08/2023 16:40,11/08/2023 16:42,11-Aug-23,DEWAS,Electronics,1,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
8738a563-537f-4249-816b-fe581d1f5a4d,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 20:35,12/08/2023 20:43,12-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
c31e4286-f32c-4d28-a719-b8ffeb09c0dd,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 22:47,13/08/2023 06:49,13-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
db98e7ff-3a35-40d9-9a77-5b9301fee84c,Inbound,Returns,Reverse Pickup Enquiry,Focus on both customer service and quality Thank you Shopzilla ,,,13/08/2023 09:10,13/08/2023 09:22,13-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
06f008d9-a9c8-4166-adde-194f7e486896,Outcall,Order Related,Invoice request,,,,13/08/2023 14:36,13/08/2023 14:50,13-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
982e351b-97ad-422c-baed-f29b8dbc2b89,Inbound,Cancellation,Not Needed,,2a24ce7c-baf6-4841-a136-b7e3e58200ff,02/08/2023 15:05,12/08/2023 18:53,12/08/2023 18:58,12-Aug-23,UDAIPUR,LifeStyle,1349,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
71a987b6-56b8-4290-a7a9-d9e96d61dadb,Inbound,Order Related,Delayed,I have opte,f55ca77d-1349-4902-a79e-8a481d944c71,05/08/2023 14:56,11/08/2023 09:48,11/08/2023 09:48,11-Aug-23,HYDERABAD,Electronics,8499,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,2
711dbc65-3d0a-4ae2-81fd-26edb5c3bcf1,Inbound,Returns,Reverse Pickup Enquiry,,3f22d72c-d0c8-458c-946b-a7f61101c724,04/08/2023 16:56,10/08/2023 18:54,12/08/2023 12:27,12-Aug-23,Jaunnardeo,Electronics,1199,,John Bell,Ava Wong,William Kim,On Job Training,Evening,1
7a1ce0d2-931d-44cf-a4ea-fd355609630c,Inbound,Returns,Fraudulent User,,3aea2fc5-8c88-4dc9-a86d-2e73a15b929c,05/08/2023 00:33,12/08/2023 12:08,12/08/2023 12:23,12-Aug-23,PARALAKHEMUNDI,Electronics,1299,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
1b1ee57b-927f-49ed-8852-c76cca817f43,Inbound,Order Related,Order status enquiry,Order delayed please make perfect it,25358497-8173-4ff6-a262-297794e54246,04/08/2023 12:33,13/08/2023 13:31,13/08/2023 13:33,13-Aug-23,TIKAMGARH,Affiliates,183,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
28199525-82cc-4591-aee1-3620c659aee6,Outcall,Order Related,Invoice request,Very good ,,,12/08/2023 15:30,12/08/2023 15:59,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
e650982d-2265-46dc-bca5-6208ee699fb6,Outcall,Returns,Fraudulent User,,,,13/08/2023 07:52,13/08/2023 07:52,13-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
37af64cc-1047-46e2-987a-63f7a58a194f,Inbound,Product Queries,Product Specific Information,,,,08/08/2023 13:06,12/08/2023 11:54,12-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6fe31ec2-cb1c-4e29-854e-1bfcfe31a4b4,Inbound,Returns,Return request,Solve issue in less time ...thanks  to Shopzilla.... customer should respect the Shopzilla always solve issue...customer care executive excellent experience...,f2b7d784-cb60-4298-927f-55d53ef309ff,07/08/2023 23:28,11/08/2023 18:03,13/08/2023 21:38,13-Aug-23,ALIGARH,Electronics,3999,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
7fa9acc6-72ca-469d-8c23-d31c86f1bf76,Inbound,Refund Related,Refund Enquiry,,4a8aaa17-a9ef-40ad-beb4-5ec0bc9038d1,26/06/2023 19:43,11/08/2023 06:08,11/08/2023 06:14,11-Aug-23,BANTUMILLI,Home,1576,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
47434683-e4ae-4f60-9c54-d4062de639c3,Email,Refund Related,Refund Enquiry,Very good ,7f3f4b2d-544e-4c67-9512-78aa9840c2ec,02/08/2023 16:35,11/08/2023 20:37,11/08/2023 20:54,11-Aug-23,BILARI,Electronics,296,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
21b4f33b-762c-40fd-b797-dd3aad79863e,Outcall,Refund Related,Refund Related Issues,,9ecfa76c-8790-4591-abd5-177fdc7f4e70,06/08/2023 21:24,11/08/2023 22:14,11/08/2023 22:15,11-Aug-23,VARANASI,Books & General merchandise,649,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
509abe33-32fa-4e5a-872c-4e746ce9dbed,Inbound,Returns,Return request,,,,12/08/2023 10:26,12/08/2023 10:29,12-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
f2ef0cdb-9651-4351-b984-e41226c2a08f,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,12/08/2023 14:34,12/08/2023 14:38,12-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
abec0e60-640a-4439-a85f-927703858378,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 06:14,13/08/2023 06:34,13-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ff42ccde-b42f-4fb2-87d0-de68d4722105,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 16:24,13/08/2023 16:31,13-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
2422b6b4-8a7f-40b7-8b64-2f8312730534,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 20:01,13/08/2023 20:17,13-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
9687d759-79f6-4e2b-8f4c-3f638500fc78,Inbound,Order Related,Delayed,,f9ef80e0-b68e-41c0-9024-34b3d455d982,03/08/2023 13:29,12/08/2023 11:41,12/08/2023 11:43,12-Aug-23,SURAT,Electronics,163,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
7f13e642-ceae-40e2-8d63-0232c781c72b,Inbound,Order Related,Invoice request,,7009d42c-b14f-4e5d-b880-cd7cd0f69ec2,04/08/2023 17:03,11/08/2023 12:50,11/08/2023 12:52,11-Aug-23,JAIPUR,Mobile,12999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
3ef83e13-8a8b-44fc-be03-d5ee03bd7882,Outcall,Product Queries,Product Specific Information,,,,08/08/2023 18:23,11/08/2023 19:31,11-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
31774d50-3356-4085-881c-e5408e74079e,Inbound,Returns,Return request,,f06112a2-7824-424e-8782-2238d2b28a90,03/08/2023 06:44,13/08/2023 20:40,13/08/2023 20:43,13-Aug-23,SITAMARHI,Home Appliences,2940,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
143e3d02-3948-4836-b8e4-f5999e1ee3f5,Inbound,Refund Related,Refund Enquiry,Very ??????????,5957c923-728d-4ef1-b3a6-c5a14656e66e,30/06/2023 11:22,11/08/2023 15:07,11/08/2023 15:25,11-Aug-23,MEERUT,LifeStyle,1591,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fc886e2a-9f46-472f-9cd7-256dbe87e859,Inbound,Returns,Reverse Pickup Enquiry,,cb072bdd-2534-4370-9bb3-9a5843281c49,27/07/2023 00:40,12/08/2023 10:08,12/08/2023 10:10,12-Aug-23,KISHTWAR,LifeStyle,284,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
4b9f4a92-e61b-47ea-b6bd-074b250ff53b,Outcall,Returns,Return request,,,,12/08/2023 11:09,12/08/2023 11:17,12-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
39f50579-e3d4-42d5-af48-19f2a6d2503a,Inbound,Returns,Return request,Good explain ,,,12/08/2023 22:07,12/08/2023 23:59,12-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
f3818829-67d2-46df-a859-6f7efa964146,Inbound,Returns,Return request,Thanks you  so much,,,13/08/2023 15:04,13/08/2023 15:07,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9e82cd81-a678-4d73-8af1-434c3468f2ed,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:06,13/08/2023 17:14,13-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
ce45da4a-0da0-49a6-afdc-7d43a5b993b2,Outcall,Payments related,Payment pending,,fdf59e93-df55-4e8e-bfb8-5e0c4ba29610,,13/08/2023 16:46,13/08/2023 17:54,13-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
19fd0626-15d9-42e2-8e13-3bda1fe71e4a,Inbound,Returns,Reverse Pickup Enquiry,Nice customer care service ,10afccfa-c1dc-44b4-b880-6ff2790ca308,26/06/2023 23:40,11/08/2023 00:00,11/08/2023 00:04,11-Aug-23,SIKAR,Home,649,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
7f2564ed-19b2-418e-82ba-ea1a24200cb4,Inbound,Feedback,UnProfessional Behaviour,Very good response ,00ed1ae0-1c79-4f39-a8a9-f277d54ca48d,26/07/2023 00:24,11/08/2023 18:16,11/08/2023 18:17,11-Aug-23,KORAPUT,Electronics,2499,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
04eacf2d-d241-4397-bdba-3bf2bd3294ae,Inbound,Returns,Reverse Pickup Enquiry,Just mention if there is refund policy is available on products or not and it should be visible clearly to every user so that they get to know ,c7549c77-6db6-4adc-af7c-8864114cee51,05/08/2023 20:44,11/08/2023 19:45,11/08/2023 20:17,11-Aug-23,BANGALORE,Affiliates,338,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
78f8fe53-7e04-4536-84d6-98ebf1921872,Inbound,Returns,Return request,,,,12/08/2023 22:01,12/08/2023 22:12,12-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
f08967ee-1f74-4ccc-a13e-6aea1e7b766b,Inbound,Order Related,Installation/demo,,,,13/08/2023 09:56,13/08/2023 09:58,13-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,4
44d0219b-2662-4771-8a38-b954e4c0c589,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 17:01,13/08/2023 17:03,13-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
bba383ad-28f7-4d73-a852-f22e7d51f5b9,Outcall,Returns,Service Centres Related,  wali,456e90c3-1afd-4625-86c6-4ce1c6e20427,16/07/2023 09:22,09/08/2023 09:08,11/08/2023 09:20,11-Aug-23,UJJAIN,Mobile,31999,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8ee1265f-6ff0-4c5a-8ccb-cddbe5e49010,Inbound,Cancellation,Not Needed,,f7fcd635-17b6-4f2f-8a01-cb5110507d23,07/08/2023 10:17,11/08/2023 16:09,11/08/2023 16:11,11-Aug-23,KAILASHAHAR,Mobile,22999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
14f41390-577f-46c2-afe4-7385222d6e7c,Outcall,Product Queries,Product Specific Information,Poor service by seller need to improve service by seller,,,11/08/2023 18:36,11/08/2023 18:53,11-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
80acfc1f-29ac-4127-a89b-c3266a9b697d,Outcall,Returns,Reverse Pickup Enquiry,,1bf7f235-d114-494f-91f8-e19ae0b23e2f,05/08/2023 10:13,11/08/2023 21:06,11/08/2023 21:07,11-Aug-23,TURA,LifeStyle,489,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
4fa15f89-52da-4387-97b8-2f8212ba3264,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 22:08,12/08/2023 22:09,12-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
52d232dc-58b6-4065-aede-46e12961c5fd,Inbound,Returns,Fraudulent User,,,,13/08/2023 13:37,13/08/2023 13:38,13-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
66dc6d11-b674-4ec6-b690-cb085a76079b,Inbound,Returns,Return request,,,,13/08/2023 21:37,13/08/2023 21:40,13-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
75d46753-622c-41a8-9b70-c95b19582c69,Inbound,Returns,Return request,,,,13/08/2023 23:32,13/08/2023 23:33,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
2bf595eb-5bfa-4b62-ab6b-02390fb03609,Inbound,Order Related,Delayed,,75f63a41-6690-4e92-bce9-a7f564e0d6da,04/08/2023 17:11,11/08/2023 21:03,11/08/2023 21:06,11-Aug-23,NAWADA,Home,404,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,4
d7a15889-9c41-4336-a1f8-e6ddc62ce2c9,Inbound,Refund Related,Refund Related Issues,,3219fe4d-58aa-4ce4-8bee-e6b2293ca54d,29/07/2023 20:14,13/08/2023 15:42,13/08/2023 15:48,13-Aug-23,DHANBAD,LifeStyle,289,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
dbe2c330-9406-4463-9517-3911844f188f,Inbound,Returns,Reverse Pickup Enquiry,,ee95f7f6-1b98-43e7-8323-bdfb763f8338,27/07/2023 17:29,12/08/2023 12:16,12/08/2023 12:17,12-Aug-23,IKAUNA,Electronics,1999,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
f20f3dd2-7b9f-4b0e-a491-06e3f43f60ef,Inbound,Order Related,Order status enquiry,,4173b183-b842-43a1-ad4c-647cdc410ec8,07/08/2023 07:55,11/08/2023 08:16,11/08/2023 08:19,11-Aug-23,BANGALORE,Electronics,1374,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
4b0678d1-3942-40af-bc56-705c6b748267,Inbound,Refund Related,Refund Enquiry,,df1f7ad7-bdbb-4738-afac-4fad9419107b,,11/08/2023 00:40,11/08/2023 00:41,11-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
8e656c69-4e85-4418-8b1e-e0acf1fb2218,Inbound,Returns,Reverse Pickup Enquiry,verry bad sarvice,a3786744-19a0-47c2-a8c1-cdaf032d938d,13/04/2023 10:34,11/08/2023 08:52,11/08/2023 11:11,11-Aug-23,MATHURA,Home Appliences,8699,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
59db2fc4-f09e-4943-a792-ab8508294e76,Email,Returns,Wrong,To much good behaviour,ab048fe8-931c-41fa-a8c0-dcc74bd35a0d,07/08/2023 16:41,11/08/2023 20:50,11/08/2023 20:50,11-Aug-23,LANJIGARH,Electronics,259,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
7e24be9b-12f5-468b-8d54-52c8b80c17b8,Inbound,Returns,Reverse Pickup Enquiry,,403ddeb6-19b2-4fe7-bb4a-9cad4560a377,07/08/2023 21:49,13/08/2023 12:14,13/08/2023 13:46,13-Aug-23,CHAPRA,Books & General merchandise,169,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
44781900-86d6-43c2-ac36-2469630830e7,Inbound,Returns,Fraudulent User,,9d8960f0-8724-4787-9e6c-1d431290cb0d,04/08/2023 19:16,11/08/2023 22:09,11/08/2023 22:11,11-Aug-23,THAKURDWARA,Electronics,1499,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
4c71f927-f2e4-45da-a1f3-b2390f1d1bff,Inbound,Returns,Return request,Shopzilla because solved my problems Shopzilla stop are good talking to me,9d491223-15f5-4783-945d-eda2fce03c12,04/08/2023 15:30,11/08/2023 22:33,11/08/2023 22:41,11-Aug-23,MUMBAI,Electronics,899,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,1
1ba52faa-f5d9-4299-a29c-46f185a2c6f2,Inbound,Returns,Return request,,,,12/08/2023 09:07,12/08/2023 09:13,12-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
7001350e-3d14-40f3-bf3a-b5365f0c14e7,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:21,12/08/2023 09:30,12-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
2f31fc57-6f58-4897-8060-62ccd43db449,Inbound,Returns,Fraudulent User,Al least she was able to provide a resolution after taking time but the email team is not at all helpful if such goes you'll loose customer remember this,,,12/08/2023 11:12,12/08/2023 11:14,12-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d38f66c9-d80a-46c0-ae41-1df7d1a73539,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 16:24,13/08/2023 18:17,13-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
7eda0a9d-7b57-4b14-85ed-9eac59fa54fb,Inbound,Returns,Reverse Pickup Enquiry,Please do my refund fast ,,,13/08/2023 11:14,13/08/2023 11:15,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
4eb4aced-57b2-43ff-9764-f2d039c5afd2,Inbound,Cancellation,Not Needed,Very Very bad experience ,d40ce851-585c-41b2-ae54-b7977b39bce3,07/08/2023 14:13,11/08/2023 15:10,11/08/2023 22:39,11-Aug-23,CHENNAI,Mobile,14999,,Logan Barnett,William Park,John Smith,31-60,Morning,1
99e0dcfa-a589-4478-9661-43fb4532d4aa,Inbound,Refund Related,Refund Related Issues,,a840cfe3-1811-4c65-b6f8-6d5907f7546c,30/07/2023 17:46,09/08/2023 17:15,11/08/2023 09:16,11-Aug-23,PATNA,LifeStyle,296,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0d59b6e9-a56d-450e-b497-827ad44eacaa,Inbound,Offers & Cashback,Other Cashback,,35a8b31e-62ce-4c12-a410-bb62fcdb0f96,21/07/2023 22:00,11/08/2023 14:10,11/08/2023 14:10,11-Aug-23,CHANDRAPUR,Home,1999,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
150a36e8-48bc-47d2-bce6-436b65d2fab8,Outcall,Returns,Return request,Product is not best.delivery good.costmor care good help my product refund ,f89b47a1-c44e-48bd-98d8-037db0ee5d53,21/07/2023 20:12,11/08/2023 19:38,11/08/2023 19:53,11-Aug-23,GOHANA,Electronics,899,429,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,4
25d5f1b4-b618-4bc2-9172-a303bbd7be8f,Inbound,Returns,Reverse Pickup Enquiry,Please try to soon dilivery ,,,12/08/2023 06:26,12/08/2023 06:30,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
3993c0c3-365d-43d2-9fe5-35632fbbeeba,Outcall,Returns,Reverse Pickup Enquiry,Advisor said that A Team will contact you After a given time nobody contact me and they give me a another date for contact me  ,,,12/08/2023 09:58,12/08/2023 10:18,12-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
1c4204e2-55ac-498e-aefe-80355f582c40,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 17:40,12/08/2023 17:59,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
64ce80a5-8381-43ba-829e-11ac72b1124e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:56,12/08/2023 20:00,12-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,2
8c1303c3-1016-46fc-8681-685cf3fd5412,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 00:41,13/08/2023 14:52,13-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,1
ac97dd03-fd32-404f-84c6-b4917189e319,Inbound,Order Related,Installation/demo,,,,13/08/2023 14:42,13/08/2023 14:57,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
ce2c7cfc-5c98-4df3-8558-639a91a2cfe0,Outcall,Returns,Return request,,,,13/08/2023 17:20,13/08/2023 17:23,13-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
8e4f1dc6-64d9-490c-b60b-9b0c92aad069,Inbound,Order Related,Installation/demo,,,,13/08/2023 17:49,13/08/2023 17:59,13-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
be68e186-958b-4b6c-b8eb-160c48b4e56d,Inbound,Returns,Reverse Pickup Enquiry,  should write in full details of their products ,,,13/08/2023 19:09,13/08/2023 19:11,13-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
a206115a-4afe-41fa-9cf6-0120f107257d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:33,13/08/2023 22:35,13-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
44708636-d2b4-4329-a672-c80420359bf8,Email,Order Related,General Enquiry,,,,12/08/2023 14:17,12/08/2023 14:51,12-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
3160bdcf-501c-4410-bdb8-ce0b7b3742a3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:08,12/08/2023 17:45,12-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e3544f2f-a8dd-4a25-92bd-bd6a94559b02,Outcall,Order Related,Installation/demo,,,,13/08/2023 17:08,13/08/2023 17:12,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
80b5857f-a2be-478e-9e6c-7e8ce7cab386,Inbound,Returns,Service Centres Related,,5e0763fa-5475-4a3f-bab1-a8490d209caa,09/08/2023 10:21,11/08/2023 09:47,11/08/2023 11:11,11-Aug-23,Umerkhed,Mobile,16999,,Cole Moore,Emma Park,John Smith,31-60,Morning,3
931d0ce8-1cb1-48d9-99cf-c892ca3df5d8,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 10:44,11/08/2023 10:46,11-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a7e7fd7c-fcee-4d06-b55f-4e747cb74a38,Inbound,Returns,Return request,,a07d56a8-2cb5-437b-ad07-852afd21fc58,05/08/2023 09:35,11/08/2023 11:12,11/08/2023 11:15,11-Aug-23,DHANBAD,Books & General merchandise,205,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
84f894b5-34e7-47b2-a1c3-24168b8015c6,Inbound,Refund Related,Refund Enquiry,?? ??? ,94e5f515-cdf9-4c58-9b2d-a8353137502a,08/08/2023 21:36,12/08/2023 11:40,12/08/2023 13:39,12-Aug-23,LATUR,LifeStyle,269,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
d0b91fa6-a596-4c7c-89c2-76c6a3a5ae82,Outcall,Order Related,Order status enquiry,Try to resolve not to complicate. Be human not robotic,5294621c-d02f-4e81-81b1-15eef1652c17,07/08/2023 22:47,11/08/2023 21:08,12/08/2023 18:10,12-Aug-23,HYDERABAD,Electronics,76990,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
e6bb1087-4587-4711-bc99-656d71f4d090,Inbound,Returns,Fraudulent User,  was really helpful & she actually solved my problem. ,,,12/08/2023 09:09,12/08/2023 09:11,12-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
49b7e01e-b50a-45b5-8bdb-c936937ae901,Outcall,Returns,Service Centres Related,,,,12/08/2023 09:58,12/08/2023 10:04,12-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
8b68123e-8d11-43bb-a3e6-7da73825be51,Outcall,Returns,Reverse Pickup Enquiry,Pls refund my amount ,,,13/08/2023 23:39,13/08/2023 23:42,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
e93233cc-18cb-4aa9-a2ad-ca8d42d095b2,Email,Order Related,Delayed,,06686122-dcea-455d-8a28-f81bddfe6e3e,07/08/2023 19:05,13/08/2023 16:24,13/08/2023 16:28,13-Aug-23,HYDERABAD,Books & General merchandise,528,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
6f757d19-e109-43b8-98fe-b4c6c147bc41,Inbound,Order Related,Installation/demo,,224a712d-f9bb-4cab-a33f-87bbc85f48e0,03/11/2022 13:06,11/08/2023 12:53,11/08/2023 12:59,11-Aug-23,PUNE,Electronics,1499,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
e1ff6b59-62df-4110-97cf-7cfac0938b93,Inbound,Order Related,Order status enquiry,Very poor delivery for Shopzilla ,,,13/08/2023 10:56,13/08/2023 10:57,13-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
7ac245c1-491e-41dc-a0e5-daa064f31433,Inbound,Order Related,Delayed,"If any customer has ordered their products, you should deliver the product on delivery date itself. Incase if you are not able to do so then don't accept the orders and making the customer fools.",6b6bb73d-8440-43e9-a6a8-1731d6cfd6d0,06/08/2023 12:10,10/08/2023 22:47,11/08/2023 20:18,11-Aug-23,TIRUVALLUR,Books & General merchandise,87,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
6f0049d4-8cc0-491a-bec2-d779a2d498ac,Inbound,Cancellation,Not Needed,,6d673370-ed74-4746-9e6e-3ad6c8b4f973,06/08/2023 16:21,11/08/2023 18:43,11/08/2023 18:50,11-Aug-23,JAIPUR,LifeStyle,1639,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9c7e493a-351a-4c65-a11c-dfaf4778525c,Inbound,Returns,Reverse Pickup Enquiry,,7da71b52-a634-46a3-b8af-5c160afb6ec4,07/08/2023 19:09,10/08/2023 21:01,11/08/2023 17:36,11-Aug-23,ALWAR,Affiliates,40,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d9baf100-0a89-4a2c-8f1c-95f934c4901e,Inbound,Returns,Reverse Pickup Enquiry,,9f1540de-0223-4eb4-94ee-857ad0b286a5,27/07/2023 19:12,12/08/2023 00:09,13/08/2023 00:29,13-Aug-23,COIMBATORE,LifeStyle,699,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
3a4abd55-1ddc-4c46-9414-31ae4c3bafb1,Outcall,Order Related,Delayed,,,,12/08/2023 23:39,12/08/2023 23:40,12-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
b75588e2-8a7e-4e7d-99b2-2159eca62624,Inbound,Order Related,Installation/demo,Good ,,,13/08/2023 13:57,13/08/2023 17:00,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
420df157-d859-466b-b093-e9a231f83c1e,Inbound,Order Related,Invoice request,,,,13/08/2023 16:45,13/08/2023 16:47,13-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
df9a39a3-d02f-44e9-86eb-d8556920fba9,Inbound,Order Related,Delayed,,,,13/08/2023 23:05,13/08/2023 23:14,13-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
06fa1d7a-6bd8-434c-8b2e-6c3fbc9785df,Inbound,Order Related,Delayed,,f6c354fe-c286-4516-bf55-0987bd23bf59,06/08/2023 14:07,12/08/2023 12:52,12/08/2023 15:27,12-Aug-23,RUDRAPUR,Books & General merchandise,159,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
e58921a3-b468-41c8-ba91-8de4e62ed40d,Inbound,Returns,Reverse Pickup Enquiry,,034e9c46-db33-4130-84cd-5ad2b6063a80,19/07/2023 21:51,10/08/2023 21:05,11/08/2023 15:44,11-Aug-23,NEW DELHI,LifeStyle,910,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
a9d12167-3814-4da2-a842-9bc76d9d0215,Inbound,Returns,Reverse Pickup Enquiry,,ec42535b-4eb7-4fe4-836c-76b5729942bd,07/08/2023 08:09,11/08/2023 07:57,11/08/2023 11:06,11-Aug-23,MEERUT,Books & General merchandise,375,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,2
3d351d02-9757-4aa1-ad1c-44ecac89f5b1,Inbound,Returns,Wrong,,1ec39d08-39f6-497b-961f-0e4f2403ff75,01/08/2023 20:07,12/08/2023 07:36,12/08/2023 07:37,12-Aug-23,SHEOPUR,Books & General merchandise,1075,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
348852ce-b2d3-4b2d-9a06-7158a03b482f,Inbound,Order Related,Delayed,Ok,f7e9ab04-be3a-4c76-8b58-8afcce4e2602,04/08/2023 20:34,12/08/2023 13:20,12/08/2023 13:22,12-Aug-23,DEHRI ON SONE,LifeStyle,879,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
77eaaee0-ad4d-47cc-b3ad-86afb58fbe63,Inbound,Returns,Reverse Pickup Enquiry,,63bea2dc-db71-4bc1-8c09-5d0d124bd9fe,07/08/2023 18:33,11/08/2023 18:50,11/08/2023 19:17,11-Aug-23,BAREILLY,LifeStyle,2649,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
c707681a-2584-4668-86a1-341950471a1e,Inbound,Returns,Reverse Pickup Enquiry,,ae18c864-c65c-4329-b561-f6a042fe941a,09/08/2023 09:42,11/08/2023 19:23,11/08/2023 19:23,11-Aug-23,PUNE,LifeStyle,6948,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
68d85d6f-5553-44fc-9b81-9e940792799c,Inbound,Returns,Exchange / Replacement,On time solution,,,12/08/2023 17:24,12/08/2023 18:04,12-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
0c67d678-b527-4b61-a609-d44683c4c3b8,Outcall,Returns,Reverse Pickup Enquiry,Osm,,,12/08/2023 20:00,12/08/2023 21:01,12-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
8c52f486-35a0-4088-9029-c64a815cc656,Outcall,Returns,Return request,,,,13/08/2023 12:23,13/08/2023 12:25,13-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
990d29d8-d8f8-4bb7-84ce-fd71a1943a99,Inbound,Payments related,Payment related Queries,,,,13/08/2023 14:42,13/08/2023 14:58,13-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
8bc4703b-b2b5-442a-a695-c6ecb7fa83b0,Inbound,Returns,Reverse Pickup Enquiry,No issues resolved ,0f02c48e-384e-4236-833c-d0c5a0a1d8b2,25/07/2023 11:05,08/08/2023 17:14,11/08/2023 12:47,11-Aug-23,KANPUR,LifeStyle,999,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,1
56bc04bd-afc3-4b4a-ad79-4987f2e43d4e,Inbound,Returns,Reverse Pickup Enquiry,,97cd3fb5-8e91-446c-a2ee-9680cf834e40,11/07/2023 09:57,12/08/2023 12:27,13/08/2023 18:12,13-Aug-23,CHENNAI,Home,329,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
8ede398e-67f2-488f-a763-1a5855da88e2,Inbound,Order Related,Priority delivery,,69e9c866-c42b-4d34-ae63-b9455349d769,07/08/2023 09:05,11/08/2023 09:18,11/08/2023 17:39,11-Aug-23,JALGAON,LifeStyle,566,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
0495c1fa-adb6-400c-8ed2-f9ada6431f0d,Inbound,Payments related,Payment related Queries,poor service ,,,11/08/2023 13:58,11/08/2023 13:59,11-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
99edecea-4d20-4410-be48-54ea0d048452,Inbound,Order Related,Invoice request,Thank you  for solve my problem.Not good delivery service door to door. please provide services delivery feed Address.,97b9ce36-17f7-4e47-9c11-2a2adfd79b94,07/08/2023 13:27,11/08/2023 14:58,11/08/2023 17:48,11-Aug-23,NALAGARH,Mobile,5999,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e627abc1-84b3-4823-94b0-6af64a547393,Inbound,Shopzilla Related,Shopzila Premium Related,Good behaviour & really helpful.,,,11/08/2023 17:11,11/08/2023 17:12,11-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
1a565344-248d-4522-86f8-1cb1f16fccba,Inbound,Order Related,Order status enquiry,,7b4f0a1a-3b92-45c6-b631-47ff1d8ea7e7,07/08/2023 17:38,11/08/2023 20:07,11/08/2023 20:09,11-Aug-23,SRI GANGANAGAR,Books & General merchandise,479,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
47f843d6-eee0-4601-93b1-21a19f8c3c88,Inbound,Returns,Return request,,,,12/08/2023 03:03,12/08/2023 03:06,12-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,3
1b332c28-e424-4eab-b5fe-77e189216c56,Outcall,Returns,Fraudulent User,,,,12/08/2023 14:21,12/08/2023 15:26,12-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
62be4aed-9efb-486a-ab84-372b55d8f995,Inbound,Order Related,Installation/demo,All good,,,12/08/2023 22:01,12/08/2023 22:08,12-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
31399117-b932-4ecc-9dad-1fb63c44895e,Inbound,Returns,Service Centres Related,,,,13/08/2023 22:00,13/08/2023 22:01,13-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
eae57dca-3c6d-4020-8b02-9200ec3252ab,Email,Shopzilla Related,Signup Issues,,,,13/08/2023 23:26,13/08/2023 23:27,13-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
8cb3c5e5-4fbe-4898-8f17-5e291b74bd6d,Inbound,Returns,Missing,She was really amazing ,,,13/08/2023 20:47,13/08/2023 20:50,13-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
57872b3d-14f3-4b81-bd4c-4934612cc3e7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:11,13/08/2023 22:19,13-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
93dd48df-75c2-44b2-848a-bd51e6247a43,Email,Refund Related,Refund Enquiry,,487f62af-1e2b-472b-a192-5d7d56937ee4,08/08/2023 02:47,10/08/2023 20:07,13/08/2023 02:23,13-Aug-23,GHAZIABAD,LifeStyle,1348,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
b9b83dea-de55-4563-8e14-32cc27a0fa1d,Inbound,Returns,Return request,Thanks ,36d7e2b1-992c-4b30-81f7-b0f079b3ed33,08/08/2023 17:35,12/08/2023 06:03,12/08/2023 06:06,12-Aug-23,SUPAUL,Electronics,1299,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
b8e6a24a-ce40-4fb0-8ebb-26da28ebecf0,Inbound,Returns,Service Centres Related,,,,12/08/2023 10:56,12/08/2023 11:08,12-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
f667f822-3491-4b7e-b64a-84e7a8b8db6b,Inbound,Order Related,Order status enquiry,Thank ,,,12/08/2023 11:23,12/08/2023 11:25,12-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
409b3bf0-d9ed-4dab-b66a-3a703f8b416c,Email,Payments related,Payment related Queries,,,,13/08/2023 18:03,13/08/2023 18:07,13-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
2eb9ac8f-d23e-45b8-b06e-93eaca0c9846,Inbound,Refund Related,Refund Related Issues,,45df3817-40f5-48d0-919b-f50bee4f6643,03/08/2023 18:47,13/08/2023 14:24,13/08/2023 19:58,13-Aug-23,BHAGALPUR,Books & General merchandise,398,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
634b2b47-6327-4e7c-8aa4-8bb9d38ed039,Outcall,Returns,Return request,,4a11ec1c-28c0-47fe-9ad7-4fe00270d76f,06/08/2023 21:17,12/08/2023 11:46,12/08/2023 11:48,12-Aug-23,MUMBAI,Electronics,999,310,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
f986adf9-fcb8-4975-bda0-6de12ee7b2ca,Inbound,Returns,Return request,,0ccf3128-4dee-4a61-a7b9-8dfc993c3401,05/08/2023 18:31,11/08/2023 22:19,11/08/2023 22:22,11-Aug-23,GUWAHATI,LifeStyle,889,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
1a626dfe-1efa-4fc5-b53b-0a5d76fb0687,Inbound,Returns,Return request,,69ed6446-c7b3-4cee-b354-78f9d5c3a604,04/08/2023 19:34,11/08/2023 22:31,11/08/2023 22:44,11-Aug-23,RAJAHMUNDRY,Books & General merchandise,3099,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
651d2cef-c309-4bcb-b79a-96d9192f955b,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 08:40,12/08/2023 08:49,12-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
99f715e8-eaee-48f9-bff2-7195e3f18e81,Inbound,Order Related,Installation/demo,,,,12/08/2023 18:10,12/08/2023 18:52,12-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,2
0defe4bc-53c0-45a7-af02-831397039ddb,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 09:38,13/08/2023 09:45,13-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
f5e2df51-9c0b-4956-8aa9-aff8241d7d11,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:25,13/08/2023 14:43,13-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
8352631b-b348-4f6a-a2f3-4ba8530cfedf,Inbound,Order Related,Delayed,,9ee0561a-61be-4d1b-a0c0-1cb9d84fb28f,02/08/2023 10:24,12/08/2023 12:10,12/08/2023 12:13,12-Aug-23,ELLENABAD,Electronics,1099,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
de608811-be6d-4b77-9038-31415635e8ae,Inbound,Returns,Reverse Pickup Enquiry,,d533d15d-0e47-4aed-bf3f-466a35ff6bf8,03/08/2023 09:10,08/08/2023 19:27,11/08/2023 10:16,11-Aug-23,NEW DELHI,Home,524,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
30894155-f900-42d2-b8c6-7100a079e348,Inbound,Returns,Return request,,6ff7b9bb-0ed9-4278-824b-ce222a804ce9,03/08/2023 15:58,12/08/2023 09:42,12/08/2023 09:44,12-Aug-23,PADRAUNA,Electronics,854,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
57564e85-2714-45eb-a6a4-5eb5815d2585,Inbound,Returns,Return request,Overall customer executive was very good to solve my issue ,20d6b8da-c19e-4d05-ae04-5cc2b8a0bfd9,08/08/2023 11:07,11/08/2023 11:18,11/08/2023 11:54,11-Aug-23,KOLKATA,Electronics,999,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
d043df36-3e34-45ef-b965-ec398e13a6fe,Inbound,Order Related,Order status enquiry,"???? ???? ??? ??? ??,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,",a31c93d2-999b-4d88-8dd7-543b7f36dc86,07/08/2023 13:34,13/08/2023 14:34,13/08/2023 14:34,13-Aug-23,SURENDRANAGAR,LifeStyle,539,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c9d8fac8-f38b-4a26-b42d-6048ca25529b,Inbound,Returns,Missing,Good ,,,12/08/2023 19:27,12/08/2023 20:20,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
0995a322-15f4-4909-a856-548f7f6a91af,Inbound,Returns,Return request,,,,12/08/2023 14:15,12/08/2023 14:18,12-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
2f688b77-b2dc-49fb-8e8d-efbecb3e593a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:28,13/08/2023 19:29,13-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
69b5407c-9d0f-4de1-8956-e15fe8999983,Inbound,Order Related,Priority delivery,,80ebfa79-a81e-492f-904a-d55e9ec89e07,05/08/2023 12:01,13/08/2023 19:19,13/08/2023 19:35,13-Aug-23,CHANDIGARH,Electronics,1499,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
b846b261-60e5-4c6d-8abf-e29f39918175,Inbound,Returns,Return request,plz. deliver same product what the customers order and with safe packaging.,ff040fe5-de66-4e76-a3ba-c0775aeff4e1,06/08/2023 20:08,11/08/2023 15:54,11/08/2023 18:40,11-Aug-23,BHARTHANA,Books & General merchandise,399,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,3
ca58beff-4a01-4202-bcd5-7477ad29c779,Inbound,Returns,Fraudulent User,,38aee5c8-dc5a-45f9-91df-1d3066a3db6c,08/08/2023 13:25,11/08/2023 22:09,11/08/2023 22:10,11-Aug-23,NAVI MUMBAI,Books & General merchandise,44,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5ccebd5e-f98a-4c7f-81e8-4dd63f7836da,Inbound,Returns,Fraudulent User,,,,12/08/2023 16:39,13/08/2023 07:06,13-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,4
a65681d2-072d-4fc6-b20a-af11c88d438f,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 18:21,12/08/2023 18:33,12-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
d8089fa8-d0a5-44c6-9245-1b835cedbc6e,Inbound,Others,Call disconnected,Ohh ,,,13/08/2023 13:47,13/08/2023 13:53,13-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,2
e76bb8ef-5226-4c11-b0b1-9bd20bd50ced,Inbound,Order Related,Customer Requested Modifications,,,,13/08/2023 12:56,13/08/2023 12:58,13-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
1c0c98aa-2fdc-4899-af96-de7cbec1977c,Outcall,Returns,Return request,Shopzilla Is the Best,9e94dd00-4e52-4389-91c2-646027ad8680,03/08/2023 11:00,11/08/2023 12:52,11/08/2023 12:56,11-Aug-23,BERHAMPORE,Electronics,799,217,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d9763e2d-0a75-4153-8b98-d66d401bf8e2,Inbound,Order Related,Installation/demo,,edf9e887-c51d-46b9-8ba0-d6d4f5d7c4fb,02/01/2023 08:03,10/08/2023 20:21,11/08/2023 08:00,11-Aug-23,ARRAH,Electronics,899,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
34181a2b-4c50-47c7-a789-0d6f08c3b0e7,Inbound,Returns,Fraudulent User,,,,13/08/2023 12:32,13/08/2023 12:37,13-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
03d1ec2b-e660-4509-be86-85366f5ca153,Inbound,Returns,Return request,He was the best customer executive I have ever talked to!,,,13/08/2023 20:56,13/08/2023 21:13,13-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
3eb50005-677a-4b9d-920b-5de5e4dd12ed,Email,Payments related,Online Payment Issues,,,,11/08/2023 10:41,11/08/2023 13:44,11-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
ac57092b-695d-439f-b21f-2be51dcaf9c7,Inbound,Order Related,Delayed,Just I'm saying that fast action on complaints for better customer support ,b4cdb676-4e4c-4146-a71d-f60d7ac0e747,07/08/2023 17:58,13/08/2023 21:28,13/08/2023 21:29,13-Aug-23,ERNAKULAM,GiftCard,3100,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
83622684-7f4c-4fd6-9e5e-8afb07056797,Inbound,Returns,Return request,,e998eddd-d0ca-426c-8939-a63b82997371,07/08/2023 10:35,11/08/2023 09:42,11/08/2023 09:54,11-Aug-23,MUNDRA,Books & General merchandise,96,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d0bdd99e-f3a5-428f-9f81-00a5a5332772,Outcall,Order Related,Order status enquiry,,ace9007e-4c43-4797-8b9b-8a87995a7723,09/08/2023 13:28,11/08/2023 14:44,11/08/2023 15:58,11-Aug-23,MUMBAI,Electronics,999,168,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
dc250bc2-10ff-4256-9759-052cbce697e7,Inbound,Returns,Fraudulent User,,62d5fc45-c951-46ea-85dc-1c98ece6cf55,04/08/2023 07:16,11/08/2023 21:42,11/08/2023 21:46,11-Aug-23,JODHPUR,Books & General merchandise,45,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8aea1146-b11e-47e6-8c86-7f340b5948c7,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 11:56,12/08/2023 12:02,12-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
fbed33cb-2894-4e76-9713-20ee55edc6da,Inbound,Order Related,Order status enquiry,,,,12/08/2023 15:24,13/08/2023 05:45,13-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
85329fcc-aa1b-4531-9b4a-316526a28c54,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 18:58,13/08/2023 19:38,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
99ae8fe4-7981-4390-ab8d-1b52e78343ed,Inbound,Offers & Cashback,Affiliate Offers,,4bbe1f5f-7c02-41e4-a00b-81303059e6bc,04/08/2023 17:42,11/08/2023 12:14,11/08/2023 12:32,11-Aug-23,BARGARH,Mobile,23999,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
15313cc8-677b-4426-bc0e-8ae7a1bdb9e8,Inbound,Returns,Missing,Excellent ,9a0b5caf-ebe3-4d0f-96c6-9ef559233f19,04/08/2023 12:22,11/08/2023 07:16,11/08/2023 07:17,11-Aug-23,ARRAH,LifeStyle,4103,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
edf80688-8090-4628-bf31-587c35cc22c4,Inbound,Returns,Return request,,7dd2f0e9-a2fc-464d-aab4-3c7770cdf3a8,09/08/2023 14:35,11/08/2023 22:32,11/08/2023 22:35,11-Aug-23,SILIGURI,Electronics,999,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
e2663731-3cb2-4ab7-a01c-9fd8e74cd91f,Inbound,Shopzilla Related,Signup Issues,good ,,,11/08/2023 18:12,11/08/2023 18:12,11-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f219450d-760f-4544-927d-cf0e8d21bf41,Inbound,Order Related,Installation/demo,,ad0a4aba-4714-4600-97e7-1c8f76ae0025,,11/08/2023 19:32,11/08/2023 19:35,11-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
85e24330-2dca-4c18-94aa-2ca9e4799563,Inbound,Returns,Service Centres Related,Exicutive was very good person. I'm happy to talk with him ,,,13/08/2023 10:55,13/08/2023 10:57,13-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
fab99311-7837-4586-9d63-83cee19efee9,Inbound,Returns,Wrong,,,,13/08/2023 14:56,13/08/2023 17:20,13-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d653614f-8d18-4941-9a09-4844e4ecaf49,Inbound,Order Related,Installation/demo,,,,13/08/2023 21:43,13/08/2023 21:45,13-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
16f17bed-694a-4773-92b3-fb0f59fe7cec,Outcall,Order Related,Installation/demo,,,,13/08/2023 22:44,13/08/2023 22:48,13-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cb320945-0464-49aa-8943-b82373eec45b,Inbound,Returns,Technician Visit,Executive was in hurry and didn't want to talk with me,5988f755-b0d8-40b1-856f-cb7f40149825,02/08/2023 19:31,11/08/2023 00:15,11/08/2023 00:57,11-Aug-23,PATNA SADAR,Electronics,1899,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
9c208500-260a-4be0-a114-558e2fcf89e8,Inbound,Returns,Reverse Pickup Enquiry,I felt very happy while talking to him. There is also a lot of reward in him. ,,,13/08/2023 00:27,13/08/2023 00:40,13-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
e61e50e8-8f53-4c49-81a2-50a15f523cb3,Inbound,Order Related,Order status enquiry,Good,,,13/08/2023 19:25,13/08/2023 19:25,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
07e9a9f9-c5bb-40e8-8628-94036501c0ba,Outcall,Order Related,Priority delivery,Good ,90dd034b-ccda-4f65-a008-0a787e6d73a6,06/08/2023 15:46,13/08/2023 06:42,13/08/2023 06:46,13-Aug-23,BIHAR SHARIF,Home,1189,,Logan Barnett,William Park,John Smith,31-60,Morning,5
c6b3b0df-5ffe-47e8-b5a1-60f498ddc16d,Inbound,Cancellation,Not Needed,,90a02f16-44b8-45a0-b8ee-1db745391c6b,06/08/2023 22:06,11/08/2023 21:43,11/08/2023 22:52,11-Aug-23,KHAGA,Books & General merchandise,560,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,3
155d4932-4263-4535-954d-ae35dbf6dc10,Inbound,Order Related,Delayed,,8206d57b-669d-4acf-8fac-9099051b5db9,04/08/2023 18:49,11/08/2023 11:25,11/08/2023 11:25,11-Aug-23,CHENGALPATTU,LifeStyle,349,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
01b43064-7be3-4804-822f-7b1e101096f9,Inbound,Returns,Reverse Pickup Enquiry,,e9b2a51d-6029-4726-95c6-40947ddf0b69,04/08/2023 16:52,11/08/2023 14:26,11/08/2023 14:27,11-Aug-23,NEW DELHI,LifeStyle,197,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b4f9eb82-c7cd-426c-a5a3-4b78fea244b3,Inbound,Order Related,Order status enquiry,,,,12/08/2023 12:15,12/08/2023 12:22,12-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
79c2df44-1d1f-4fb0-a572-3631dfe78274,Inbound,Order Related,Installation/demo,,,,12/08/2023 18:01,12/08/2023 18:02,12-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
b810b677-c182-4222-8148-d08c0fecd598,Inbound,Order Related,Delayed,Good customer care service.,,,12/08/2023 18:39,12/08/2023 18:40,12-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
a5e8928a-ff6a-4eef-bc52-ec4ffa5cc37a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:01,12/08/2023 19:05,12-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c6254872-fd3b-4271-bbe7-655c9032dd1c,Inbound,Returns,Return request,,,,12/08/2023 19:50,12/08/2023 19:53,12-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
9911048f-fddb-45da-92dc-5c18f10787d9,Inbound,Returns,Reverse Pickup Enquiry,Good to help reslove issue immediately ,,,13/08/2023 22:28,13/08/2023 22:31,13-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b0a07a8a-8648-4231-abc6-eed6e95549fd,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 17:19,13/08/2023 17:30,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
45848a29-4983-4bd1-9aab-6203a707a72c,Inbound,Refund Related,Refund Related Issues,I have worst experience to get my refund from Shopzilla order  is still pending to resolved,4c111c7b-fbd1-4688-9c5e-d63295512581,15/07/2023 14:39,11/08/2023 14:57,13/08/2023 19:54,13-Aug-23,KOLKATA,Home Appliences,14479,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f638ced9-ed65-4591-8202-80a4c0f48e4c,Inbound,Returns,Reverse Pickup Enquiry,,7bbdb5b7-a884-4a0e-9066-bb17f55c14e5,22/07/2023 15:48,11/08/2023 20:31,11/08/2023 20:33,11-Aug-23,NEW DELHI,LifeStyle,439,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
74324e05-8a16-49ce-8a51-66083ff82eb7,Inbound,Others,Call disconnected,Grocery item return Kiya kijiye damaged wala,a72770c0-00bb-4e9a-b5e8-13f88557225a,08/08/2023 05:43,11/08/2023 05:42,11/08/2023 05:44,11-Aug-23,GAYA,Books & General merchandise,131,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
3e4b0378-31f7-4db9-abf0-cf3fc2cbc76b,Inbound,Order Related,Invoice request,,0ab5df07-7341-4c6b-8f30-0c7b2c319a6e,04/08/2023 19:36,10/08/2023 10:57,11/08/2023 11:13,11-Aug-23,URAN ISLAMPUR,Home,179,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
3c40927a-60e1-4a76-ba40-32ea5f2009fb,Email,Order Related,Delayed,,41e7b21b-1744-40a0-929c-2b98e7259597,05/08/2023 13:57,11/08/2023 17:24,11/08/2023 17:30,11-Aug-23,CHENNAI,Books & General merchandise,353,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
d2115719-74e2-4d7d-9ea9-44bed0fd76eb,Inbound,Returns,Fraudulent User,,f1eee2ba-ac2a-4716-9c58-1a503c2391fa,07/08/2023 11:42,11/08/2023 10:15,13/08/2023 09:38,13-Aug-23,MATHURA,Books & General merchandise,657,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
161bdf69-48bf-4970-9fc1-1c7653826594,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 15:29,11/08/2023 15:31,11-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
fe43b0af-5335-4be4-a063-5f2199dd6571,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 20:41,12/08/2023 20:45,12-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
0cc22450-8bfe-49a8-adfe-b8a7c57a257c,Inbound,Order Related,Order status enquiry,,,,12/08/2023 07:27,12/08/2023 07:29,12-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3e0af3ed-48eb-48af-af25-e0356619262a,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,,,12/08/2023 09:35,12/08/2023 09:36,12-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
18782ddf-00d0-451e-b69d-5bda385bb63e,Inbound,Order Related,Order status enquiry,,,,12/08/2023 17:25,12/08/2023 17:26,12-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
989cab18-6487-4558-bd06-21ed4380cbbe,Inbound,Order Related,Unable to track,,,,12/08/2023 12:03,12/08/2023 12:05,12-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
1958768f-6726-4724-aed9-ec9da94d06d9,Inbound,Order Related,Installation/demo,,,,12/08/2023 21:37,12/08/2023 21:40,12-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
a89def40-7147-4366-983d-2da3911ea3a2,Inbound,Returns,Return request,I'm happy with the support ,,,12/08/2023 22:02,12/08/2023 22:06,12-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
88f41dd2-6f1e-4517-9627-43e1f135937b,Inbound,Returns,Return request,,,,13/08/2023 18:51,13/08/2023 18:56,13-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
15f567fa-c1ba-49ac-a459-a6d949886677,Inbound,Order Related,Seller Cancelled Order,Thank you,,,13/08/2023 15:33,13/08/2023 15:35,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5ad0b935-0aff-4a5c-b1a9-f46f7654fba6,Outcall,Order Related,Installation/demo,,,,13/08/2023 23:43,13/08/2023 23:50,13-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
a51e2962-6bcd-4c91-abec-b4fe828aff51,Inbound,Returns,Return request,Good way of talking,d530efe4-a71b-4a35-b03d-ccb731b98655,09/08/2023 22:26,11/08/2023 22:51,11/08/2023 22:54,11-Aug-23,GURGAON,Books & General merchandise,225,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
1b8a5bc9-4014-4498-8944-26962e4e11ae,Inbound,Returns,Reverse Pickup Enquiry,,59a36514-5e82-45e2-92e9-4a977e71963e,09/08/2023 11:15,11/08/2023 23:04,11/08/2023 23:10,11-Aug-23,AMRAVATI,Electronics,1299,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
48506fb1-3c27-4daa-bede-d98b8a99ef56,Inbound,Returns,Service Centres Related,,,,12/08/2023 10:56,12/08/2023 10:59,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
07aeba67-360c-4588-95c2-7f2b29f93e06,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 12:02,12/08/2023 12:03,12-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
1df72902-22e9-4dce-8060-da3f778f20b0,Inbound,Returns,Missing,,,,12/08/2023 18:01,12/08/2023 18:02,12-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a087aeb2-9d87-4679-a6a2-6d5a6a6e6bbe,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:47,13/08/2023 19:34,13-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
973c124c-a6f2-44dc-8b83-2a9c4a76422f,Email,Order Related,Delayed,,59f3eabb-1f58-41a8-9fa2-9c3cfa74ccae,04/08/2023 09:29,11/08/2023 20:20,11/08/2023 20:21,11-Aug-23,NEW DELHI,Mobile,14999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
53c39326-e46e-4a3f-b2c8-21b38989b628,Inbound,Cancellation,Not Needed,,a354666e-e330-46ab-bb7c-50e3362a50d9,04/08/2023 15:51,11/08/2023 16:27,11/08/2023 19:25,11-Aug-23,KOLKATA,LifeStyle,22495,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
9cca59bd-b5a2-4038-ace6-3b5396890cce,Outcall,Order Related,Order status enquiry,  was very polite in the call . Good customer service team . ,42d0e120-096d-418b-ae26-434e02bb446d,05/08/2023 22:45,11/08/2023 22:04,11/08/2023 22:04,11-Aug-23,HYDERABAD,Electronics,1299,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
ca400e21-ee7c-48a3-9ced-244049d64a39,Inbound,Order Related,Delayed,,7c7b0c7d-cd40-4038-8bb0-97472c8f3238,07/08/2023 15:26,13/08/2023 19:21,13/08/2023 20:19,13-Aug-23,ZIRAKPUR,Books & General merchandise,331,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
098a2ca6-05d7-472a-b9da-11892791d164,Inbound,Returns,Missing,Good Behavior ,,,12/08/2023 08:57,12/08/2023 08:59,12-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
6044870c-e9b6-4c7f-9399-76b8195dea47,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:06,12/08/2023 09:08,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
3bb96298-aa71-4820-a401-9e86ab9431ca,Outcall,Order Related,Order status enquiry,,,,12/08/2023 11:44,13/08/2023 12:25,13-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,4
8f8a9cb8-a73a-4490-9c95-64e458208401,Outcall,Returns,Return request,,,,12/08/2023 17:53,12/08/2023 18:05,12-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
9cd8b9cf-4257-413c-8dba-57260637ffb3,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 18:09,13/08/2023 18:12,13-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,4
146d4edd-400a-47db-bf0e-e910ba89204c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:43,13/08/2023 21:45,13-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2c2a719b-2c1f-4d0f-a42e-99f8f432b94a,Inbound,Order Related,Order status enquiry,,9bc4430f-7996-42ec-a44b-fff631cdeeca,07/08/2023 12:01,12/08/2023 11:14,12/08/2023 11:15,12-Aug-23,NALLASOPARA,Mobile,18999,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e6d5a8d4-08d0-49ed-85bf-4abcb83195d2,Inbound,Returns,Return request,,eeef1ee5-59b4-4077-a6ba-4e1834375cca,06/08/2023 02:07,11/08/2023 01:06,11/08/2023 01:10,11-Aug-23,PUNE,Books & General merchandise,292,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
cc5c1d54-1edb-4a2e-ad10-e902aca3bc65,Outcall,Order Related,Delayed,,ffef711a-29d3-4b73-b212-62e0eb8870d3,02/08/2023 22:45,12/08/2023 16:41,12/08/2023 16:42,12-Aug-23,GORAKHPUR,Books & General merchandise,25,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
802c676d-e900-4b96-9f9d-cbc9e6755042,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:40,12/08/2023 11:41,12-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
37653cd2-87eb-4588-8318-8676c19a1274,Outcall,Feedback,UnProfessional Behaviour,,,,12/08/2023 18:40,12/08/2023 18:41,12-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
82533318-50cc-40c1-a475-03a15c4f1c8e,Inbound,Order Related,Order status enquiry,Make the call room less noisy Sometimes it's difficult to hear the voice because of the background chaos ,,,12/08/2023 20:25,12/08/2023 20:32,12-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,4
8d5b48ee-6bc5-44bb-8f66-719ee1aab4e5,Inbound,Order Related,Delayed,,a23319bc-6edc-4f04-9e4f-4335e81bcb23,30/07/2023 08:40,13/08/2023 18:42,13/08/2023 19:02,13-Aug-23,AZAMGARH,Books & General merchandise,499,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
2c4e1e1c-ac59-470a-b480-cb97180c536b,Inbound,Order Related,Order status enquiry,He was polite and Professional.,82fc71ee-28a3-4f46-bf7c-8bd5ce60f12d,03/08/2023 08:16,11/08/2023 10:42,11/08/2023 10:45,11-Aug-23,GUWAHATI,LifeStyle,299,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
bdad503c-19e9-4032-8e63-7ede57f261ea,Inbound,Order Related,Invoice request,,471c5e44-0d82-4211-a7f3-5f3eb60602ec,07/08/2023 23:43,11/08/2023 09:25,11/08/2023 09:28,11-Aug-23,NASHIK,Mobile,6499,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
be6b9d9b-8ba8-46c0-a2b6-88ef8b3ecd0a,Inbound,Returns,Reverse Pickup Enquiry,,bb086fd8-ee3e-4505-a0c8-10da7226d2bf,06/08/2023 09:39,11/08/2023 19:33,11/08/2023 19:38,11-Aug-23,NEW DELHI,Affiliates,46,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
f8ad9790-201d-4cad-83cb-e195df00aa3d,Inbound,Order Related,Delayed,"Ensure OTP based delivery for even 10 rs parcel,I am facing issues for prepaid parcel I didn't receive and current status is delivered on 10-aug-2023, till now my issues is not resolved ",,,12/08/2023 09:44,12/08/2023 09:53,12-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
bec11000-072b-41cc-8483-408c28a6d679,Inbound,Returns,Return request,Very well query solved quickly thank you Shopzilla ,,,12/08/2023 14:50,12/08/2023 15:15,12-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8e166ec5-7c6c-4b10-9fbd-1090334c5254,Inbound,Returns,Return request,,,,12/08/2023 19:55,13/08/2023 14:38,13-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
420a9526-2e26-45d6-af67-5dd4c8959b60,Outcall,Order Related,Priority delivery,Best ,,,13/08/2023 09:01,13/08/2023 09:02,13-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
7734d8a2-ccd1-4a05-8e1a-cb130bcbbbd5,Inbound,Returns,Return request,,,,13/08/2023 16:30,13/08/2023 17:48,13-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
fc52f5d3-1693-4ebc-a5ce-3d1e5e8fc42e,Inbound,Returns,Reverse Pickup Enquiry,,54adafe2-2174-4d1e-8d92-9afd8e92e521,16/07/2023 01:05,12/08/2023 18:11,13/08/2023 14:02,13-Aug-23,NEW DELHI,LifeStyle,309,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,4
dc4e0f2a-a68a-4f82-820e-f9af15c1c2e7,Inbound,Order Related,Delayed,,d9d250bd-a831-49bc-9276-57f9be034f79,17/05/2023 17:47,13/08/2023 12:47,13/08/2023 18:54,13-Aug-23,GHAZIABAD,Home Appliences,22999,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
eaa695a7-b424-4662-8825-a665dbd6b3d5,Outcall,Returns,Return request,,20ac596f-bf17-4774-8e20-77c3d6c96564,04/08/2023 13:44,11/08/2023 22:22,11/08/2023 22:27,11-Aug-23,THANE,Electronics,1299,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
e26dbceb-c33f-4fb0-bff5-d354bc15d139,Outcall,Returns,Return request,,0c5081e2-4198-4fff-b63a-2ebe56c5cde8,04/08/2023 11:04,12/08/2023 14:01,12/08/2023 15:02,12-Aug-23,KINWAT,Electronics,999,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
1f61d489-adb3-4c53-802b-3fcde8627d75,Inbound,Returns,Reverse Pickup Enquiry,,47e531b8-5eb1-49cf-961a-dc28f24474a5,20/07/2023 23:52,10/08/2023 14:52,11/08/2023 09:24,11-Aug-23,ERNAKULAM,Books & General merchandise,890,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
f3d3bad2-b78e-43d7-bb8a-4452a256dc15,Inbound,Refund Related,Refund Related Issues,,6931ceb1-52ec-40b7-b38c-abc86828d5f9,05/08/2023 20:48,11/08/2023 10:12,11/08/2023 10:13,11-Aug-23,JALNA,Mobile,13990,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,3
8465a9ae-9dea-4255-9e7c-1598bbe1e0b8,Email,Feedback,UnProfessional Behaviour,,52031bf3-cc09-45f9-a096-8cb39ac52a2c,10/08/2023 13:55,11/08/2023 18:23,11/08/2023 23:55,11-Aug-23,NEW DELHI,Books & General merchandise,26,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
b16393dc-94b1-4757-8a0e-34ddbc242f0f,Inbound,Returns,Wrong,Very good ,4cab113b-d3e6-4360-8548-457a80d27f85,05/08/2023 10:28,11/08/2023 21:25,12/08/2023 14:28,12-Aug-23,KENDUJHAR,LifeStyle,1224,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
88997a81-b725-4a19-99ad-f877c67f77de,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 20:49,11/08/2023 20:52,11-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
f6f941c7-c4a7-4ea1-8720-32f4528c9899,Inbound,Order Related,Order status enquiry,,,,12/08/2023 02:21,12/08/2023 02:24,12-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
9ae142a3-10ab-451f-a1b7-57d8b4660d48,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:12,12/08/2023 13:24,12-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
fafefb68-9983-4033-838a-26ba38ab4b3b,Inbound,Order Related,Installation/demo,,,,12/08/2023 18:35,12/08/2023 18:36,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d27e56e0-9633-4dd7-a59c-fdae7f09da44,Outcall,Order Related,Order status enquiry,,,,12/08/2023 22:00,12/08/2023 22:01,12-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
052902df-1fdd-4697-aafb-7d6551b34c32,Inbound,Order Related,Delayed,,c6228634-7125-4b44-9c41-a7e1d6a47c23,02/08/2023 21:38,11/08/2023 09:55,11/08/2023 09:56,11-Aug-23,SAHARSA,LifeStyle,300,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
860ca2e9-ae32-430a-b628-c8d79eb09205,Inbound,Product Queries,Warranty related,,18ba8769-25e7-453a-9bd4-ea5172d31b74,02/08/2023 12:50,11/08/2023 16:46,11/08/2023 16:56,11-Aug-23,KISHANGARH,Electronics,1,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
dd9872b6-833f-4017-89b0-74f4dc2a6a13,Outcall,Returns,Missing,,aca92009-4e05-46c8-9bda-df2f4359dc85,01/08/2023 19:30,11/08/2023 20:12,11/08/2023 20:43,11-Aug-23,SAMASTIPUR,Home,68,,James Williams,Brayden Wong,John Smith,>90,Evening,5
10ba7fca-b930-4c19-8362-7b603e096a2e,Outcall,Order Related,Priority delivery,,8901635e-a8d5-4d22-bd0f-99d358d3c42f,27/07/2023 17:52,11/08/2023 21:00,12/08/2023 06:27,12-Aug-23,HAZIPUR,LifeStyle,549,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
9272ce49-ea15-42be-b0a4-acc659250602,Outcall,Feedback,UnProfessional Behaviour,Unable to contact the delivery support ?? team from customer care agent ,,,12/08/2023 07:45,13/08/2023 15:29,13-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
2edb9b2e-c49e-4deb-bfda-781ded32a6ba,Inbound,Order Related,Priority delivery,,,,12/08/2023 17:58,13/08/2023 08:56,13-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
cc1d01a4-7c26-42aa-87a0-297a653bd204,Inbound,Order Related,Installation/demo,worst support,,,13/08/2023 12:14,13/08/2023 12:19,13-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
b49916ef-28cd-4d27-9d92-a6099c3e2bd9,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,,,13/08/2023 17:26,13/08/2023 17:29,13-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
71099ed7-cc29-4aba-90eb-b57731b942e5,Inbound,Returns,Reverse Pickup Enquiry,,63748e13-2d73-4752-9362-cc1c2555418c,21/07/2023 16:29,09/08/2023 13:39,12/08/2023 14:09,12-Aug-23,KANNAUJ,Electronics,599,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
deb8a658-31b4-4d0a-9224-53ad5a4ed55d,Inbound,Order Related,Installation/demo,Not satisfactory and supportive ,8676d20f-5eba-4f81-a79f-26d240c6aa0f,27/03/2022 18:49,11/08/2023 12:29,11/08/2023 13:26,11-Aug-23,RANCHI,Home Appliences,5199,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
7f8226ec-a2a8-4aeb-9e3a-9be4b144e865,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:00,12/08/2023 08:07,12-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
893b4dfd-2192-4c15-9bf0-45fbe3eee098,Inbound,Returns,Reverse Pickup Enquiry,Thank you,,,12/08/2023 14:54,12/08/2023 14:56,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
c1e59c04-a056-4fd0-8526-0a257ac3cfde,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 21:24,12/08/2023 21:30,12-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c58ede2b-11fc-493e-9e35-0e2bb0987cbb,Inbound,Returns,Fraudulent User,,,,13/08/2023 19:40,13/08/2023 19:57,13-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
6b53d6c0-c6e2-4b7f-9d1d-9b0ef13c0cfb,Inbound,Order Related,Delayed,,9da06a50-e8cb-4e92-bba6-8c10876e8163,05/08/2023 21:04,11/08/2023 10:40,11/08/2023 10:45,11-Aug-23,WEST GODAVARI,LifeStyle,537,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
a6774ea5-67cb-46a7-ac14-62b240d169ea,Inbound,Order Related,Installation/demo, It was good behivoure,5d4cbd16-7f4f-4027-abe9-6a03b681b145,04/08/2023 10:09,10/08/2023 20:51,12/08/2023 11:04,12-Aug-23,ALLAHABAD,Electronics,799,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
43efcc9f-7143-4895-8ffe-e50421ee8b00,Outcall,Returns,Return request,Good,6b41d7d0-e746-4a89-b56e-e48704ce111e,05/08/2023 00:40,11/08/2023 18:20,11/08/2023 19:47,11-Aug-23,MUMBAI,Electronics,679,557,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
67702e5e-5a88-4e99-b287-7751e8f5a6bb,Inbound,Returns,Reverse Pickup Enquiry,Good ,b83a41e5-13ca-413f-91f6-638ccd1eefff,06/08/2023 16:42,11/08/2023 21:56,11/08/2023 21:57,11-Aug-23,BANGALORE,Electronics,699,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
e4fee1ff-7f05-40b7-a429-d0d848c2f126,Inbound,Order Related,Order status enquiry,,,,12/08/2023 09:12,12/08/2023 10:41,12-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
fa6c5452-1f26-4c43-b0cf-ed8e3e9467bc,Inbound,Returns,Return request,,,,12/08/2023 20:49,13/08/2023 20:21,13-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
72927e8f-bba5-4d2a-b15b-7b0bc7c1c531,Inbound,Shopzilla Related,General Enquiry, I didn't understand the terms and conditions of your Shopzilla Pay Later Usage Fee.  ,,,12/08/2023 22:45,12/08/2023 22:47,12-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
12b7aee1-54d5-4e15-93db-fc5695be8900,Outcall,Shopzilla Related,Signup Issues,Good exceutive support ,,,12/08/2023 22:41,12/08/2023 22:45,12-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
d17d4895-96a0-4811-a9c0-16e0c5d76bb2,Email,Order Related,Installation/demo,Please Call back ,,,13/08/2023 10:23,13/08/2023 11:59,13-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
08e5db50-7039-4bee-a95d-314fd1ec68e9,Inbound,Order Related,Installation/demo,,,,13/08/2023 10:44,13/08/2023 10:47,13-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
4b007c9a-6a4c-4e6f-b5e2-bd2a3429cd5a,Outcall,Returns,Return request,,,,13/08/2023 17:37,13/08/2023 17:44,13-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
f478d8d1-25ca-4159-bb27-2ee91057bd3c,Inbound,Order Related,Order status enquiry,Nice,,,13/08/2023 20:59,13/08/2023 21:08,13-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f981aeef-51a0-4740-9ecf-1cf5851a8701,Inbound,Returns,Reverse Pickup Enquiry,,71d17127-1bab-451e-9829-1507a24db7ac,31/07/2023 19:57,11/08/2023 07:38,11/08/2023 07:46,11-Aug-23,MUMBAI,Home Appliences,2940,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
bcda533f-f05f-4b4f-8e32-2586c502336d,Inbound,Returns,Reverse Pickup Enquiry,,21bbcd68-13f2-449e-b2b1-496c4bcd7499,04/08/2023 00:29,11/08/2023 12:23,11/08/2023 12:25,11-Aug-23,LUCKNOW,LifeStyle,355,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
174f29cf-a2cf-4999-bc94-75f53e60bd2c,Inbound,Order Related,Delayed,,2d1cd549-d2dd-49db-8ca8-19d4fc8b7577,01/08/2023 07:58,11/08/2023 15:38,11/08/2023 16:17,11-Aug-23,MUZAFFARPUR,Home,699,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
a10a770d-7014-49ed-afd0-73e86fa00e32,Inbound,Order Related,Order status enquiry,Problem not resolved ,,,12/08/2023 12:14,12/08/2023 12:34,12-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
3f3e9c54-a114-4a00-9fe8-dc5881979440,Inbound,Order Related,Order status enquiry,They are not supporting,,,13/08/2023 14:12,13/08/2023 16:35,13-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
c798dc15-b228-48a7-8035-478b50f7f488,Inbound,Returns,Reverse Pickup Enquiry,,37074045-b045-47b0-875d-ce1be98797df,21/07/2023 19:36,11/08/2023 21:52,11/08/2023 22:10,11-Aug-23,SONIPAT,LifeStyle,449,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,4
b4572bbd-c0d0-4946-96b4-3d53102ebadc,Inbound,Returns,Missing,,8dba7365-1674-4a36-b031-488896e5f597,08/08/2023 00:31,11/08/2023 23:39,11/08/2023 23:45,11-Aug-23,AURAIYA,LifeStyle,459,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
1ffacf86-651f-45c7-ab94-fa6c50952f38,Inbound,Returns,Return request,,f6c1e2a1-7f46-410a-8abb-144481fcfe50,05/08/2023 09:51,11/08/2023 14:44,11/08/2023 15:03,11-Aug-23,DHENKANAL,Books & General merchandise,435,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
bb487ef6-3849-422e-baf6-3c5f85a5c46f,Inbound,Payments related,PayLater related,,,,12/08/2023 07:14,12/08/2023 07:29,12-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,3
052ad2e5-b823-4ee4-b4c9-2cd5996398ac,Inbound,Returns,Wrong,,,,12/08/2023 14:29,12/08/2023 14:31,12-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
9a60c3e5-7dfc-4a1b-8216-383822458553,Outcall,Order Related,Delayed,"Worst service by Shopzilla in terms of product delivery, no update from logistics team even beyond the delivery date of product, and Shopzilla support team is also unresponsive",,,13/08/2023 19:56,13/08/2023 19:57,13-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
d8aa4a4b-7c56-4edb-b984-703b90da62c8,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 21:09,12/08/2023 21:33,12-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
0412e9c9-dbf4-4d3f-afbe-c1df115d49d4,Inbound,Returns,Return request,,5f326106-788a-4baa-9a6d-6e458933066b,08/08/2023 10:09,11/08/2023 20:14,11/08/2023 20:20,11-Aug-23,ATRAULI,Electronics,10200,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
9dd2cfb1-8a6d-43a5-a982-bc6e9423d56b,Inbound,Returns,Reverse Pickup Enquiry,,ce590bea-13c5-4887-92f7-b648d01ca396,02/08/2023 22:32,11/08/2023 17:25,11/08/2023 17:27,11-Aug-23,NAWADA,LifeStyle,944,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
9877f512-542b-4689-b20f-3931aa555139,Inbound,Order Related,Delayed,,34fb9619-5d81-4cec-b7e9-2f753fe50fe1,08/08/2023 20:02,11/08/2023 19:28,11/08/2023 19:29,11-Aug-23,JHANJHARPUR,Electronics,1139,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
2a5845ad-bc37-45d0-abe2-0b37ac870c01,Inbound,Returns,Reverse Pickup Enquiry,,0d996024-580d-4e29-9865-250ffb6511a4,04/08/2023 11:30,11/08/2023 20:56,12/08/2023 23:26,12-Aug-23,PATNA,Electronics,1299,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
48b453c7-9dc3-4b17-b226-d63e86839590,Inbound,Order Related,Installation/demo,One of the best executive # ,90673736-0cb6-46cb-b491-ebd2f98fb8c6,26/05/2023 23:20,11/08/2023 23:28,11/08/2023 23:31,11-Aug-23,PATNA,Electronics,2999,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
53d478f3-7885-4c24-9144-400bf0ca6147,Inbound,Order Related,Delayed,Coustomer care not able to resolve my problem.,,,13/08/2023 12:49,13/08/2023 13:25,13-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
dfe75529-0d03-40d3-a3a6-1492376b5ed7,Outcall,Returns,Return request,Am satisfied,,,12/08/2023 14:07,12/08/2023 14:13,12-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
cca62058-da81-4bf7-8222-b374a57dc9b0,Outcall,Order Related,Delayed,Nice,,,13/08/2023 19:16,13/08/2023 19:34,13-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
455e5f40-ab94-4a6f-af0b-9bdf9ff73dbf,Inbound,Cancellation,Not Needed,Don't give false expected delivery date if you can't deliver product ,,,13/08/2023 19:08,13/08/2023 19:12,13-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
05b0b068-856e-4e50-b8f1-b38add8f755b,Inbound,Cancellation,Not Needed,,276657d2-f249-4393-8c08-461b91a4e116,01/08/2023 00:03,10/08/2023 18:28,11/08/2023 12:56,11-Aug-23,GUNTUR,Books & General merchandise,3799,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
08bb6893-1854-4cec-87ed-bc1a85646810,Inbound,Cancellation,Not Needed,,6ea6b2c7-2c16-424b-a08b-f0272c951d20,04/08/2023 23:23,11/08/2023 12:24,11/08/2023 12:26,11-Aug-23,KATHUA,Electronics,1197,,Logan Barnett,William Park,John Smith,31-60,Morning,5
01a77aa0-f409-4737-8a71-cc509e97416c,Outcall,Returns,Return request,,07780858-db09-44b0-9329-2fc15ec05494,05/08/2023 23:56,11/08/2023 14:06,12/08/2023 12:02,12-Aug-23,NAGPUR,Electronics,799,239,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
26b9a69b-cc51-4735-9a11-dc801c28fb6c,Inbound,Order Related,Delayed,,50901c4f-196c-4368-95a0-27b7157a9823,05/08/2023 16:53,11/08/2023 07:51,11/08/2023 19:15,11-Aug-23,HYDERABAD,Books & General merchandise,539,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
fbc8c540-ae4f-403d-824c-09d29354d40f,Outcall,Returns,Missing,,1b3119e6-e3b8-4339-a1fc-9f08482ba665,04/08/2023 11:02,10/08/2023 21:40,11/08/2023 19:35,11-Aug-23,SALEMPUR,Books & General merchandise,574,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9ac9321a-64bb-4dd6-a4dd-c008adcc1e21,Inbound,Returns,Reverse Pickup Enquiry,,8b7d6922-70ce-4783-9772-a7c3a7c40057,14/09/2022 22:38,11/08/2023 06:21,11/08/2023 06:21,11-Aug-23,MATHURA,Electronics,474,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
0b98817f-d225-41b8-96fa-17e751ecc30b,Inbound,Returns,Reverse Pickup Enquiry,,048a0caf-4366-4c7c-87e2-e8a20626dba9,15/07/2023 23:08,11/08/2023 18:27,11/08/2023 18:31,11-Aug-23,KOTA,Electronics,1299,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
f559a29e-9864-403a-8b6b-598cb35cbf7a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:04,12/08/2023 19:07,12-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
1db69f69-7d77-41b7-8074-0bc655b2d615,Inbound,Payments related,Card/EMI,Thank ,,,13/08/2023 09:10,13/08/2023 09:25,13-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
254b5593-5735-4e8d-95f4-7c2123dc46a1,Inbound,Order Related,Installation/demo,,,,13/08/2023 13:51,13/08/2023 20:31,13-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,1
fe6eff91-7c66-4c26-8b60-55fe033a621c,Inbound,Order Related,Invoice request,Pls. Always upload a correct format invoice... in pdf are downloadable. ,,,13/08/2023 14:16,13/08/2023 14:19,13-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
cac6eca4-d652-4aab-9029-653b25441f05,Inbound,Returns,Return request,,,,12/08/2023 08:20,12/08/2023 08:23,12-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
dde56afa-5898-4e2c-a7aa-917ebe2a3224,Outcall,Refund Related,Refund Enquiry,Good ,,,12/08/2023 18:27,12/08/2023 21:06,12-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,3
7ca3c211-1729-4cf3-ac28-94213c357a39,Inbound,Returns,Return request,,,,12/08/2023 19:43,12/08/2023 19:47,12-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
130180d4-624f-4a7e-895e-520bf838c464,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:09,13/08/2023 09:11,13-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
a0114a45-ed51-4c53-9c4d-503f7737d920,Outcall,Returns,Return request,,,,13/08/2023 11:11,13/08/2023 11:12,13-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
71b9249c-5faa-46e6-9020-3ba31ab3a3fc,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 11:19,13/08/2023 11:32,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
a2c31421-98f9-4223-9798-3b1385544d4b,Inbound,Returns,Fraudulent User,,,,13/08/2023 17:22,13/08/2023 17:25,13-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ce9956c3-c170-4b1f-b91a-765b8a2440f5,Inbound,Returns,Return request,Please deliver correct product ,,,13/08/2023 21:53,13/08/2023 22:02,13-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
dd85ac83-3e13-4d15-8d13-f361c2a84038,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:14,13/08/2023 22:17,13-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
06dd6572-035d-460a-bf96-565e657cba9e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:30,13/08/2023 22:36,13-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
44f69452-cedc-47e8-b55d-c2521720ca32,Outcall,Returns,Return request,Thank you,827974c3-2d80-48d1-b9f6-3a3f11422a7f,29/07/2023 12:15,13/08/2023 23:19,13/08/2023 23:23,13-Aug-23,BERHAMPORE,Home,799,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
17e121bc-612d-40c8-b0ec-cb27bde2275e,Inbound,Returns,Missing,,f731b4f9-d8bd-454a-a60b-a77ac1c2b87c,02/08/2023 21:09,12/08/2023 09:17,12/08/2023 09:19,12-Aug-23,MUNGER,Books & General merchandise,1795,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
6567c35a-8a76-474d-b275-da7c3674ee2e,Outcall,Refund Related,COD Refund Details,,fe91c10f-fa7a-4dc0-b096-0a6e24e84994,05/08/2023 06:41,10/08/2023 13:07,11/08/2023 06:07,11-Aug-23,SONIPAT,LifeStyle,249,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
a99bcffe-3658-4ec2-80a7-6dbc2cc23c2b,Inbound,Order Related,Order status enquiry,Thank you ,70a88bc9-c432-46a6-baff-1cebf1609bbd,08/08/2023 13:22,12/08/2023 08:47,12/08/2023 08:49,12-Aug-23,SASARAM,Electronics,1099,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
c0713a64-6ffc-4c89-a63d-3c22aef69e92,Inbound,Returns,Wrong,Very good call executive ,,,12/08/2023 21:33,12/08/2023 23:00,12-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
9c7ce182-f24c-4d35-90ff-d74fdeff0fff,Inbound,Returns,Fraudulent User,,,,12/08/2023 16:59,12/08/2023 20:17,12-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
296da82b-ca64-4329-8bf1-58c157ac548a,Inbound,Returns,Wrong,,,,12/08/2023 19:30,12/08/2023 19:46,12-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
ba36a8d0-cce8-4167-8c88-b2594a6ad567,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:44,13/08/2023 11:11,13-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
595ddca1-9185-47e4-9265-47f923ef70ce,Inbound,Product Queries,Product Specific Information,Nice ??,,,13/08/2023 17:26,13/08/2023 17:30,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
dd2f0caa-4b64-449f-be27-9236fe73f989,Inbound,Product Queries,Product Specific Information,-,,,12/08/2023 12:25,12/08/2023 12:27,12-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
d05aec21-6f33-4fd6-b183-ef0cf9b73906,Inbound,Returns,Reverse Pickup Enquiry,Plz resolve my problem ASAP pickup the product ASAP ,,,12/08/2023 18:32,12/08/2023 19:16,12-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
25ed6460-d93f-4161-8567-c023abafb098,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:44,13/08/2023 12:10,13-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e5cb683b-bc04-4849-9b81-5a9973494592,Inbound,Refund Related,Refund Related Issues,Ok,,,13/08/2023 14:23,13/08/2023 14:28,13-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
57444935-aaa4-4c3e-a430-75693a2a8268,Inbound,Order Related,Installation/demo,,,,13/08/2023 19:18,13/08/2023 19:19,13-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
e3ff2782-f340-481b-b60f-8c19ba4095dc,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 19:25,13/08/2023 19:26,13-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ddcca523-7b4d-432b-aabe-f3097bae1589,Inbound,Order Related,Delayed,,ba2059cf-8ca1-40b1-b00f-a85e73dce7cd,05/08/2023 01:37,11/08/2023 16:28,11/08/2023 16:35,11-Aug-23,JALANDHAR,Electronics,899,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
28edcaeb-decb-4a33-9cc4-dc63f0263087,Inbound,Returns,Reverse Pickup Enquiry,,fc0ec2a8-4df3-4e61-b088-98dffe1a9d90,30/04/2023 09:53,11/08/2023 09:17,11/08/2023 13:45,11-Aug-23,MUMBAI,Affiliates,345,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
95c05c9c-e675-4cb1-86fd-fd5e2e6baa84,Inbound,Returns,Wrong,,efc26d40-1d43-437c-adb4-85c610ec8f6b,06/08/2023 09:52,11/08/2023 20:51,11/08/2023 22:28,11-Aug-23,BELDA,Books & General merchandise,253,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
5292f4bf-5930-4338-920b-a7b5fb15c2ea,Inbound,Order Related,Delayed,,,,13/08/2023 08:15,13/08/2023 08:17,13-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
1768bc22-8b6b-4c4c-8b68-96e1c6d7e7d4,Inbound,Order Related,Order status enquiry,,,,12/08/2023 14:11,12/08/2023 15:03,12-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
afcbdbea-cee9-4017-8714-d4ae4878d090,Inbound,Order Related,Installation/demo,Good ,,,12/08/2023 17:05,13/08/2023 11:15,13-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
1c0b6fee-569c-4bdc-b617-d8058a0989c3,Inbound,Returns,Missing,"The agent is very helpful,hope the policy get improved so the agent will take a right to resolve the issue quickly.",,,13/08/2023 08:07,13/08/2023 08:08,13-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
4b98d056-088c-4aa2-9f2e-c2ea3075817b,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 13:18,13/08/2023 13:29,13-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
925b77a3-763d-491a-bb41-a73687331643,Outcall,Order Related,Order status enquiry,,,,13/08/2023 17:59,13/08/2023 17:59,13-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
e7500dda-7bd9-482d-ac49-b0a13d89fa17,Outcall,Order Related,Delayed,,0be3c9b0-3006-4652-bfb5-4c0dd57e8965,01/08/2023 18:32,11/08/2023 10:36,11/08/2023 10:44,11-Aug-23,BIJAPUR,Home,299,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
d858a13c-c780-4538-b715-f9be1c0b0a28,Inbound,Returns,Return request,,b3c5c90e-118f-43c2-99dc-6eb71afee026,31/07/2023 14:26,11/08/2023 16:35,11/08/2023 16:37,11-Aug-23,GORAKHPUR,Electronics,1699,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a3ca6e0e-ba0d-447a-b995-a3f305862ce8,Inbound,Offers & Cashback,Affiliate Offers,,0ea08363-8495-4b48-89f3-b17f6cdabed6,09/08/2023 23:15,11/08/2023 10:10,11/08/2023 10:18,11-Aug-23,BARASAT,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
dcf0716e-b76d-4dfb-aa34-e49e4d534b70,Outcall,Returns,Return request,,2552168d-a95d-40f0-9cdf-17f4d819a1d3,05/08/2023 17:25,11/08/2023 11:04,11/08/2023 11:05,11-Aug-23,TARANAGAR,Electronics,1599,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
46b10ae4-6e3c-4a68-9f42-64c3c022c714,Inbound,Returns,Service Centres Related,,60dccdf8-b6ad-4b56-8635-63ed3ccddd0e,05/08/2023 11:43,11/08/2023 13:22,11/08/2023 13:23,11-Aug-23,LUCKNOW,Electronics,1599,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
80e97dff-ab71-455e-a8c2-4cd606029b7c,Inbound,Cancellation,Not Needed,,15207697-7c58-41b3-b0d8-d742fbead5ce,11/08/2023 21:59,11/08/2023 22:49,11/08/2023 22:56,11-Aug-23,PADRAUNA,Electronics,4999,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
ae45bc78-0718-4541-8d5d-e86830d5ca92,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:52,12/08/2023 16:03,12-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
0191c97b-aefe-4c60-8c6d-e292f948d658,Inbound,Returns,Wrong,Very nice ,,,13/08/2023 17:40,13/08/2023 17:43,13-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
ac3f1db8-11e1-4cf0-807d-ab78c40da9d3,Inbound,Returns,Return request,,,,13/08/2023 20:39,13/08/2023 21:04,13-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
b05df9b2-e4ae-4a05-88a3-21d4f5aa181b,Inbound,Order Related,Delayed,,62df0ea7-266a-40d0-94fc-d86bc3bd7dcb,04/08/2023 18:28,12/08/2023 16:35,13/08/2023 20:14,13-Aug-23,DARBHANGA,Books & General merchandise,271,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
151dc8dd-39e7-421e-9221-1e0b5b976ac5,Inbound,Returns,Fraudulent User,,8486fca0-8989-4844-ab07-b7f494a61020,07/08/2023 09:57,11/08/2023 22:52,11/08/2023 22:58,11-Aug-23,CHENGALPATTU,Books & General merchandise,73,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
14b0b1c2-cf28-4324-b233-0124f9688bab,Inbound,Returns,Fraudulent User,,e9c2c582-72e0-46dc-865a-21f247fa401f,09/08/2023 22:23,11/08/2023 18:17,11/08/2023 18:19,11-Aug-23,AZAMGARH,Electronics,1299,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
47e38ca5-0c5e-45e4-bc8c-8022026425d1,Inbound,Returns,Return request,Very good support ,5aa25f3f-d62b-4efe-b7d6-3b5351145236,08/08/2023 12:22,11/08/2023 20:44,11/08/2023 20:50,11-Aug-23,BERHAMPUR,LifeStyle,1879,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
39b785c2-23a5-47f4-83fb-0d5bd439e3d8,Inbound,Returns,Service Centres Related,,,,12/08/2023 17:24,12/08/2023 17:31,12-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
396b91b0-2a9e-4b31-85dc-a93e4341d04a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:53,13/08/2023 12:55,13-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
665af3fe-c3b6-46bd-80e6-f767281d5b56,Inbound,Returns,Reverse Pickup Enquiry,Tq Shopzilla ,,,13/08/2023 13:04,13/08/2023 13:06,13-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
47ae6beb-2c70-4e94-92ac-c8173f69ca4d,Inbound,Order Related,Order status enquiry,I .am happy,a080d239-3429-4948-a3cd-791f91e3b8a8,07/08/2023 12:28,12/08/2023 16:01,12/08/2023 16:01,12-Aug-23,HYDERABAD,Electronics,134,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
d5ba281d-fbd8-4c69-9d9a-e8f63d5e4d5c,Inbound,Returns,Exchange / Replacement,,d839d71c-2854-463b-9a2a-811823d5cb82,08/08/2023 23:56,11/08/2023 00:39,11/08/2023 00:49,11-Aug-23,GURGAON,Home Appliences,18999,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
8112ec30-6284-4ef2-991a-a71622958cdb,Inbound,Returns,Reverse Pickup Enquiry,Excellent suggestion ,b18751b6-ead8-4758-9356-87b80dbcd1d3,26/07/2023 15:52,11/08/2023 18:19,11/08/2023 18:25,11-Aug-23,SIBSAGAR,Books & General merchandise,1179,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
47b634e4-f533-4504-99d1-cce64694b7b1,Outcall,Order Related,Customer Requested Modifications,,,,13/08/2023 08:45,13/08/2023 10:46,13-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
5bf3adbd-b037-4812-af4e-1bc1dd2ebf9b,Inbound,Returns,Reverse Pickup Enquiry,Iam not happy ,,,13/08/2023 10:07,13/08/2023 15:22,13-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
6970e276-da44-4c05-b90a-f20c88a0859e,Outcall,Returns,Service Centres Related,,,,13/08/2023 13:25,13/08/2023 13:30,13-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
5e2b52ab-a77d-4e47-b9b5-44c34425cd78,Inbound,Returns,Missing,Best talking with support team ,,,13/08/2023 19:23,13/08/2023 19:26,13-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
633bef09-708a-4ef1-8a2e-d9716099a5b3,Inbound,Returns,Reverse Pickup Enquiry,"On 4th of August 3 products from Colour Duva were delivered and  all of them were cheaper range of product from the same company and did not resemble the product description or the image shared on the app.   was not even delivered. Packet only had eyeliner. I had raised the issue many times with Shopzilla but no redressal has been given. 3 or 4 times the call from Shopzilla was received but nobody spoke and the call got disconnected and without even talking to me the case was marked resolved. Now I am stuck up with the products which I cannot use ,cannot return nor can order another one. Please look into the matter immediately. This complain is not just for this one product but all three product delivered by COLOUR DIVA on 4th August. This is sure case of cheating the customer. They mark the product as non returnable and then send any garbage and Shopzilla cannot wash their hands off by saying that it is 'a non returnable product' since you have taken the responsibility of the company who sells with you. Had such a thing happened with me on SuperBuy I would be asked not to send the product back and an immediate refund would have been issued. You need to address this issue immediately and offer satisfying redressal",aaf7ba82-fdf9-43b0-a911-91a737b8186a,01/08/2023 21:57,12/08/2023 15:00,12/08/2023 15:06,12-Aug-23,LUCKNOW,Books & General merchandise,135,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
e2831c46-fc5e-4d22-956e-d7a2b6661c97,Inbound,Returns,Reverse Pickup Enquiry,,a72e064c-12f0-4a26-89cb-6a93dc5e2a31,23/07/2023 23:51,09/08/2023 08:05,11/08/2023 00:13,11-Aug-23,BALESHWAR,Electronics,799,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
ceefcd08-3f24-4579-bd46-0ae4630a5459,Outcall,Cancellation,Return cancellation,,25a24980-d332-45bd-a281-aaaa381c3a14,06/08/2023 10:52,11/08/2023 10:17,11/08/2023 10:38,11-Aug-23,NIZAMABAD,Electronics,999,346,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,4
fa9320ec-25ff-466a-82b4-9cf0fe8f0388,Inbound,Returns,Reverse Pickup Enquiry,Solve problem in time,22b8237c-5d91-46c6-9845-9c93862f6ecc,27/07/2023 14:04,11/08/2023 11:39,11/08/2023 18:51,11-Aug-23,ATPADI,Home,897,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
cb6b8f75-e72d-4de1-9078-aec22aacc60e,Inbound,Order Related,Order status enquiry,Nice response received.,9bf82675-7f61-46a3-8e15-b2ed1acbe416,08/08/2023 22:40,11/08/2023 20:15,11/08/2023 20:17,11-Aug-23,BANGALORE,Books & General merchandise,1878,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
ae247ab1-a32f-4ebe-8852-14f96c0ce154,Inbound,Returns,Return request,,b14964f6-5505-4dde-a068-abb7316fc15b,03/08/2023 21:29,11/08/2023 15:55,11/08/2023 15:57,11-Aug-23,KARVEER,LifeStyle,2136,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
1ee6a985-c8cd-4cba-a35d-551d09bad9e6,Inbound,Returns,Fraudulent User,No comments ,b5add382-23e8-4293-b49d-36c8db6e2955,08/08/2023 17:38,12/08/2023 12:46,12/08/2023 17:55,12-Aug-23,GORAKHPUR,Books & General merchandise,57,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
06388314-1def-447c-8d76-1ef189100866,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:10,12/08/2023 13:11,12-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
55e5d2ef-2207-4ce4-890c-575b758249ea,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:59,12/08/2023 17:25,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
86975252-36c1-4787-8548-d3d107580f67,Inbound,Order Related,Delayed,"Your delivery partner is not good, because I want delivery today but till note received.. ",,,12/08/2023 20:36,12/08/2023 20:45,12-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1f912814-1f4a-4cd9-8931-f8751e27292c,Inbound,Order Related,Order status enquiry,Good,,,12/08/2023 20:33,12/08/2023 20:36,12-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
f7436094-958b-421a-8e29-ded4e3a1e5d0,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:33,13/08/2023 19:34,13-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
de3a5336-6fad-40c2-85ef-2b07e8269b41,Inbound,Order Related,Order status enquiry,,,,13/08/2023 08:29,13/08/2023 08:30,13-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
42b10dec-8eaf-4a72-acd7-3365e1741971,Inbound,Order Related,Order status enquiry,,0cb38f55-9457-485d-b00b-af50b26049e3,06/08/2023 11:46,11/08/2023 23:17,12/08/2023 12:33,12-Aug-23,SILVASSA,Electronics,4999,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,2
d980618f-4a23-4800-998a-80b89c830eed,Inbound,Payments related,e-Gift Voucher,  say,,,08/08/2023 17:30,11/08/2023 15:22,11-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,1
13e1a4b6-d69f-4192-a528-7769d60e8650,Email,Cancellation,Not Needed,,d47ed7a0-3638-4358-8a6b-e55d790ea131,08/08/2023 16:38,10/08/2023 17:41,11/08/2023 01:26,11-Aug-23,HYDERABAD,Electronics,1099,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
a663fbec-542a-4d49-a836-739f6fdb7b15,Inbound,Order Related,Delayed,,eb27136c-5a89-4869-855e-3b7e5b622311,06/08/2023 17:08,12/08/2023 12:49,12/08/2023 12:51,12-Aug-23,SAMBA,Electronics,1399,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
6c6fa3a0-5bdc-48ef-a546-08fc8787328b,Inbound,Returns,Reverse Pickup Enquiry, ?????? ????? ??????? team ?? ??? ??? ???? ?? ??? ?? ??,c7a2c0d4-26ec-4d9d-aac6-a91a5f675a5d,30/07/2023 20:36,11/08/2023 06:03,11/08/2023 07:14,11-Aug-23,NAGAUR,Home,2810,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
e6fa6d65-bfcd-4dc3-b697-70d973f7228a,Inbound,Returns,Fraudulent User,,5a0fb119-e7b9-4b60-bde5-faaa95a925dd,09/08/2023 01:44,11/08/2023 18:31,11/08/2023 18:59,11-Aug-23,HYDERABAD,Books & General merchandise,15,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0fa97635-9bbb-419a-a5e4-509a945da84b,Inbound,Order Related,Installation/demo,,d556f7ca-7a66-449f-b7ba-16615c6241dc,29/06/2023 21:59,12/08/2023 00:59,12/08/2023 01:00,12-Aug-23,VADODARA,Electronics,2499,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
72146c34-32a4-4fd9-a110-6f5041969592,Inbound,Returns,Wrong,,,,12/08/2023 08:16,12/08/2023 08:17,12-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
eada901d-0974-452d-bc7c-3e5c4f8d35ba,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 17:12,12/08/2023 17:20,12-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
51325e59-a246-4098-b090-a1f9833a1c16,Inbound,Returns,Reverse Pickup Enquiry,Customer service was quite impressive but product service is not good at all.,,,12/08/2023 20:18,12/08/2023 20:23,12-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
4c3a0723-aec3-4a00-805d-891cc934c75b,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 11:26,13/08/2023 11:27,13-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
b27b097f-693e-43a3-a62c-4cc38f78a6db,Inbound,Order Related,Order status enquiry,,,,13/08/2023 15:56,13/08/2023 16:08,13-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,3
305fa57b-9cc2-4689-8d13-b47933aac67a,Email,Order Related,Installation/demo,Put customer care number first their se no proper service from ur side vesy bad experience never to buy any think form this side ??,,,13/08/2023 16:08,13/08/2023 16:35,13-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
2ae2cbbc-87e6-4fb2-9c1f-606905f64069,Inbound,Returns,Wrong,Everything thing is Great ,1d3e3963-a55f-4b55-b049-54d1fa9784c9,30/07/2023 18:04,11/08/2023 14:17,11/08/2023 14:20,11-Aug-23,SASARA,LifeStyle,460,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
34c35999-eeac-4c79-9b8c-4e5e3ef0571e,Inbound,Returns,Return request,,,,12/08/2023 16:05,12/08/2023 16:08,12-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
40f5b51e-3160-48e0-8a60-33291e7db7de,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:02,13/08/2023 20:34,13-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
28ac177c-1e4e-4b7e-9686-3827e54375b4,Inbound,Returns,Return request,,0970546c-b055-4fab-998b-9bac591e4493,30/07/2023 16:51,11/08/2023 00:04,11/08/2023 00:10,11-Aug-23,GOHAD,LifeStyle,699,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
35ab817c-4de4-402f-a1b1-5eb441271e14,Inbound,Order Related,Delayed,,85247794-46db-46ea-9394-f3090f5b8add,24/07/2023 23:28,13/08/2023 21:07,13/08/2023 21:09,13-Aug-23,SANASWADI,Home,1399,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
abc5fd61-8c8e-40be-82ec-7cbf3cff2cab,Inbound,Order Related,Delayed,,44adc34e-25ad-48f9-b27a-057151de8929,06/08/2023 08:34,12/08/2023 16:53,12/08/2023 16:54,12-Aug-23,SURAT,Electronics,1499,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
49987fa9-a804-4559-9707-ae56f247dada,Inbound,Order Related,Priority delivery,,5c51dc7e-f71d-4962-93c0-1b4f1c3194b4,09/08/2023 17:07,13/08/2023 08:11,13/08/2023 09:26,13-Aug-23,VARANASI,Home,2970,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
694b1807-47cc-4d1c-85fa-6ab8872aa974,Inbound,Order Related,Order status enquiry,Dumb peoples Don't understand Customer problem.. Just repeating the same thing no solution present. ,12c4a62b-911e-4945-88a9-486e9991ebcc,09/08/2023 03:42,13/08/2023 09:47,13/08/2023 12:33,13-Aug-23,RANGAREDDY,LifeStyle,360,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c7503d7d-252d-44de-84d5-ecb95c268c79,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:13,12/08/2023 18:15,12-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
ed3985a7-91ed-48da-b413-196896d7f761,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 19:59,12/08/2023 21:25,12-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
d9ecf18b-9a6a-40bc-be24-bfd1d0eba6eb,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:19,12/08/2023 20:35,12-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,1
498dc117-5d15-4622-babc-914bc2a1ba25,Inbound,Order Related,Delayed,Happy ,,,12/08/2023 21:37,12/08/2023 21:38,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
9444ac6c-4485-4ca4-a07b-096adfb1432c,Inbound,Returns,Return request,,de43634d-cc32-4e39-b03c-ad63f75bbdc5,01/08/2023 18:53,11/08/2023 21:13,11/08/2023 21:20,11-Aug-23,KOLKATA,Electronics,1299,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
5387844c-3ad4-4112-8beb-0fd88e836a6a,Inbound,Order Related,Delayed,polite and positive attitude ??,947cf769-443d-43c8-b257-0815943e5b6c,04/08/2023 16:27,11/08/2023 15:49,11/08/2023 15:52,11-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,289,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
77d19918-45bf-4a79-82ff-c4d5318ba579,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,d0d821b4-b251-449e-87da-018673024d78,05/08/2023 21:46,11/08/2023 15:56,11/08/2023 15:59,11-Aug-23,KANPUR,LifeStyle,732,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f255b6d1-f320-415d-aca7-390fb273df71,Inbound,Returns,Reverse Pickup Enquiry,,2d24abb0-b622-4f91-b551-ec6237f741c3,01/08/2023 19:00,11/08/2023 18:07,12/08/2023 18:35,12-Aug-23,HAZARIBAGH,LifeStyle,370,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
e93955f3-4751-4e56-9f23-da835cdb6ef6,Inbound,Returns,Return request,Please take care your customers and beware from your dealers ..,543931fc-9425-4b57-92f0-125b5a691ee1,29/07/2023 17:21,11/08/2023 19:10,11/08/2023 19:12,11-Aug-23,MUZAFFARPUR,Electronics,390,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
572d6774-c822-440c-9b2a-44c119c0f789,Inbound,Returns,Service Centres Related,,,,12/08/2023 09:53,12/08/2023 09:55,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
2535d110-3ee3-46d0-83ed-b5bf79a1b87e,Inbound,Order Related,Order status enquiry,,,,12/08/2023 20:33,13/08/2023 20:38,13-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b2a34f9-8e16-4741-bd54-3f6634207917,Inbound,Returns,Service Centres Related,My order of quick heal anti virus is still undelivered pleas fulfill that order. ,,,12/08/2023 22:41,13/08/2023 11:28,13-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
e2c18e0a-5712-44d5-b982-bff5e20631fc,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 06:34,13/08/2023 06:35,13-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
95a9d61b-00d1-4a0a-97c3-99b5df5d1abb,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 16:39,13/08/2023 16:42,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
4c243094-ed9a-4c61-a972-4809523b7078,Inbound,Order Related,Delayed,,7e94a7de-e6f6-44ac-b29d-b8dbd22cf644,07/08/2023 00:32,11/08/2023 10:02,11/08/2023 10:04,11-Aug-23,VIJAYAWADA,Books & General merchandise,1686,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
ac87fed1-8edb-4dd4-9c94-91ad5b2a5072,Inbound,Order Related,Order status enquiry,??????,1a26bc07-a182-4852-b025-bd7e205cb1d3,09/08/2023 11:20,11/08/2023 10:31,11/08/2023 11:58,11-Aug-23,NEW DELHI,Mobile,10999,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
da56cecd-aa30-40be-bb5c-6f6544a78707,Inbound,Returns,Reverse Pickup Enquiry,,733d2716-a4b6-4e31-be65-5434dfb7eb99,22/07/2023 14:55,11/08/2023 07:23,11/08/2023 07:27,11-Aug-23,ANUPGARH,LifeStyle,767,,Jeremy George,William Park,John Smith,31-60,Morning,5
a3172d03-ba6f-4b27-8813-acb2c0f26450,Inbound,Returns,Reverse Pickup Enquiry,,4bb08dc1-6e18-4bd1-929b-225a647bff6b,08/08/2023 08:11,11/08/2023 08:55,11/08/2023 10:50,11-Aug-23,NEW DELHI,LifeStyle,454,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
2893c84e-10ee-461f-8a46-37f378a3ef3b,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 19:04,11/08/2023 19:22,11-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,2
4657b44b-ccec-4805-aa36-152e6c5e607a,Inbound,Order Related,Delayed,,,,12/08/2023 20:05,12/08/2023 20:07,12-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,2
d79c7242-f011-45a8-b444-faa79a27fbc8,Inbound,Order Related,Installation/demo,,,,13/08/2023 18:22,13/08/2023 19:45,13-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,1
6ab5dafa-1f6e-4cfb-b4de-0300d4be3f05,Outcall,Order Related,Installation/demo,,,,13/08/2023 23:53,13/08/2023 23:56,13-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ca92b24c-1b13-4930-8ba0-f2d3db5ff82b,Inbound,Refund Related,Refund Related Issues,,fdff0c27-acf5-4f0c-9c7d-086c280c51a6,05/07/2023 18:05,12/08/2023 08:22,12/08/2023 08:26,12-Aug-23,KOLKATA,Home Appliences,32999,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
3ad00530-0c7f-43ea-b435-e1b5299a7b68,Inbound,Cancellation,Not Needed,,2a66f897-7f4e-44b6-b5d5-608d8fada778,06/08/2023 23:20,11/08/2023 09:00,11/08/2023 09:07,11-Aug-23,PUNE,LifeStyle,721,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
9709881b-fb43-4177-9d44-05b926830aa1,Inbound,Order Related,Order status enquiry,,6031ab81-203e-45b0-ae11-2b946d51ac7f,08/08/2023 20:36,11/08/2023 10:28,11/08/2023 15:14,11-Aug-23,NANDED,Electronics,21990,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7acb32d5-9a85-413b-945e-48d584149cd9,Inbound,Returns,Exchange / Replacement,,9a98f271-22e7-434c-9aa4-bb05b5fa0a8e,07/08/2023 19:20,10/08/2023 16:28,11/08/2023 03:10,11-Aug-23,GORAKHPUR,Mobile,13999,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a1cbdbbe-1097-4f49-858e-833312d1c03e,Inbound,Returns,Missing,,4d16c2d6-77ac-4032-9eae-e3caabe0f30c,08/08/2023 13:03,11/08/2023 19:03,11/08/2023 20:00,11-Aug-23,VADODARA,Books & General merchandise,343,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e328ad6a-137d-45ec-9987-3b6ac5585d64,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 18:17,12/08/2023 18:23,12-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
71a27b43-9843-4647-bb6f-a53e46aa3e5e,Inbound,Returns,Return request,Thanks for Shopzilla customer care ,,,13/08/2023 16:26,13/08/2023 16:29,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
891fd7e5-59a5-43f9-9b1c-cf9b2e14b14e,Outcall,Returns,Return request,Thankyou ,70c121f6-73ee-438c-a8a1-c2debb9f1b30,25/07/2023 14:28,12/08/2023 10:40,12/08/2023 10:44,12-Aug-23,ANAND,Electronics,899,418,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
77a2bd4a-95f7-465a-b964-0be766dedd97,Inbound,Cancellation,Not Needed,,d31cbdda-8729-42bc-8904-31657f612cee,08/08/2023 09:40,12/08/2023 09:56,12/08/2023 09:57,12-Aug-23,KOLKATA,Home Appliences,2899,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
0c5e6c3b-d8a4-475b-9714-66de398ec29b,Inbound,Order Related,Invoice request,,48a9417b-26a7-434b-8eaa-a8381addcb5b,09/08/2023 11:18,11/08/2023 10:04,11/08/2023 10:20,11-Aug-23,JODHPUR,Mobile,31999,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
64cc803c-7165-49c0-8c41-b8bb7d5b4dc5,Inbound,Returns,Missing,Good meeting ,74f0d675-54f4-4783-b0d5-40e5924f1b0d,09/08/2023 06:28,11/08/2023 21:47,11/08/2023 21:50,11-Aug-23,DAUSA,Home,349,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
3c2e2f2c-f010-4a73-9692-0f3b949d1b3d,Inbound,Feedback,UnProfessional Behaviour,,4669332b-91cf-4933-aee3-6f8d1fc5a11c,25/07/2023 19:54,11/08/2023 17:01,11/08/2023 17:05,11-Aug-23,BARAMULLA,Electronics,699,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
f90beb50-1f33-4185-a797-3c786af0ec67,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 18:27,13/08/2023 13:32,13-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
154f8f5b-c81a-45b0-aea5-95dcdf8324f4,Inbound,Order Related,Installation/demo,,,,12/08/2023 18:29,12/08/2023 18:30,12-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
ef66340f-eeff-4898-be2a-c9ee15281c14,Inbound,Shopzilla Related,Shopzilla Rewards,,,,13/08/2023 11:29,13/08/2023 13:12,13-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
1d7f9cdf-f0d3-46d6-b33f-7b6c35a343aa,Outcall,Returns,Reverse Pickup Enquiry,Plz help me ,,,13/08/2023 18:46,13/08/2023 18:52,13-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0f9cfce6-e9e4-4547-b42d-a72154c44418,Outcall,Returns,Return request,,d7392c64-33a1-4e49-9e73-0fa7b24edb7c,05/08/2023 18:29,12/08/2023 18:42,12/08/2023 18:47,12-Aug-23,LUCKNOW,LifeStyle,573,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
42dafb12-bef0-469c-9734-edb7b8135669,Inbound,Returns,Return request,,d1d2aa90-75c0-41df-9f4b-d3db61514e7f,07/08/2023 16:25,11/08/2023 10:28,11/08/2023 10:30,11-Aug-23,KANPUR DEHAT,LifeStyle,775,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
085c8f63-292c-4acc-bfc9-97aa3694540c,Outcall,Returns,Return request,,31d049c7-ef1a-4902-8c84-fb90aa8e6217,06/08/2023 23:07,10/08/2023 14:41,12/08/2023 19:14,12-Aug-23,NEW DELHI,Books & General merchandise,510,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
e5ec8314-07d0-4174-bfc6-cedf2e145708,Inbound,Order Related,Delayed,,d1181d9d-bd08-430f-b00a-9c2c885353f9,07/08/2023 10:59,13/08/2023 10:35,13/08/2023 10:58,13-Aug-23,PURI,Electronics,236,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
c279d641-2aed-4f73-a084-4b6a4b7e5f46,Inbound,Returns,Fraudulent User,Good job,2ad792d6-b472-411b-a932-893523f863fd,06/08/2023 03:04,12/08/2023 06:26,12/08/2023 06:27,12-Aug-23,SURGUJA,LifeStyle,979,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
d8050ea7-da09-49cd-95f4-70f6672ba289,Outcall,Returns,Service Centres Related,  customer care services noot to talk more ,,,12/08/2023 13:12,12/08/2023 13:14,12-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
79e6c4a0-d105-489a-9dae-d97c8f77dc7a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:41,12/08/2023 15:49,12-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
ed52dbfa-e93f-4035-9779-65ff07663055,Inbound,Order Related,Order status enquiry,,,,13/08/2023 09:39,13/08/2023 09:44,13-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
19ee82e1-1740-44df-b53f-2ca9397de5d3,Inbound,Order Related,Installation/demo,Very well,,,13/08/2023 11:14,13/08/2023 11:16,13-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0e69129a-9ca1-4a8e-a3db-e81b70407a48,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:47,13/08/2023 14:00,13-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
881bb50a-bda2-4810-bbf9-4a20a59c3234,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:01,13/08/2023 21:04,13-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
518dca72-9a47-4aa9-ac6b-3febd34cce6f,Inbound,Returns,Return request,,eb621d23-5caa-458f-9ede-f4d137017e8f,06/08/2023 16:14,10/08/2023 16:30,11/08/2023 01:49,11-Aug-23,INDORE,Electronics,3299,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e0414097-d17a-4774-a348-a20b6bedb1a2,Inbound,Returns,Fraudulent User,,3d685e75-bd42-42e7-ac38-d1e8c8732569,03/08/2023 07:50,11/08/2023 00:34,11/08/2023 00:36,11-Aug-23,GURGAON,Books & General merchandise,1279,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
993b5654-38a2-4e63-8725-2878106d3757,Inbound,Payments related,Online Payment Issues,My one month old problem I have regular talk Shopzilla executive but my problem not solve ,,,11/08/2023 11:36,11/08/2023 15:51,11-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,1
541e86fb-1ffc-4a19-9a79-c1183895da14,Outcall,Refund Related,Refund Related Issues,,f2bb0715-8aec-469d-b097-cd03039bf6e1,04/08/2023 11:04,11/08/2023 14:46,11/08/2023 15:19,11-Aug-23,NEW DELHI,Books & General merchandise,235,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c0a4bea1-6954-41c1-bce1-91e28f1e7d18,Inbound,Order Related,Installation/demo,All time delivery agent not receiving call,7f9281b5-077b-4d2d-bffe-d14df1d2d3c2,08/08/2023 14:15,11/08/2023 18:11,11/08/2023 18:17,11-Aug-23,MUMBAI,Home Appliences,11999,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,4
27606e3e-0334-4edf-916c-edcacb5428c3,Inbound,Order Related,Order status enquiry,Nice,,,13/08/2023 15:11,13/08/2023 15:15,13-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
48d939ac-b9e5-4ee1-a120-2e2c5cfb2219,Outcall,Returns,Reverse Pickup Enquiry,Ok ,,,12/08/2023 18:30,12/08/2023 18:38,12-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
bfd6067f-54b5-4f15-b0d7-d080ee5e737e,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 20:54,13/08/2023 21:03,13-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
4b398cf7-3f3b-49bd-931d-7b026479edd9,Inbound,Returns,Missing,,,,13/08/2023 23:21,13/08/2023 23:23,13-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
cfde3a46-d304-4e38-8d9e-96d87db0baa9,Outcall,Cancellation,Not Needed,,f6a63944-1b22-4b36-8d4e-ebefc5394908,09/08/2023 11:20,11/08/2023 12:54,11/08/2023 13:30,11-Aug-23,INDORE,Electronics,1299,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
b9f44601-93b8-414a-9d2c-2a5839baf220,Inbound,Returns,Reverse Pickup Enquiry,,9b8db583-7379-45b2-b26a-ecca7c23cbfc,04/08/2023 16:25,11/08/2023 13:54,11/08/2023 16:35,11-Aug-23,BHIWADI,LifeStyle,367,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
1e89a6bd-fd45-49a9-b5bc-6f998855a89d,Inbound,Order Related,Installation/demo,,c47b4703-1c76-4d85-aa3d-0afcf2fbc6ad,06/07/2023 21:46,11/08/2023 23:32,11/08/2023 23:35,11-Aug-23,JHARSUGUDA,Home Appliences,1399,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
e361b9a7-b86d-4dcb-95ef-8b2f2411d85b,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 14:29,12/08/2023 14:31,12-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
e832a1bc-a560-41be-ad12-ce5f0eb757a2,Inbound,Returns,Wrong,,,,12/08/2023 17:21,13/08/2023 00:09,13-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
0d952028-7cc6-45fd-ae88-e85dad129680,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 20:20,12/08/2023 20:21,12-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
ade399db-750d-42cb-b7e6-0433ffd19a88,Inbound,Returns,Reverse Pickup Enquiry,My problem solved in 2 minutes,,,12/08/2023 23:31,13/08/2023 07:45,13-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
342e9ba5-326a-4c24-a818-f29217ace131,Inbound,Order Related,Order status enquiry,Provide proper time and mobile number of the Delivery executives. ,,,13/08/2023 20:57,13/08/2023 20:57,13-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
5cae46a7-8fa5-4f57-8083-f7e897680e9b,Outcall,Order Related,Order status enquiry,,,,13/08/2023 19:55,13/08/2023 19:58,13-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
e0d1fcd7-6dc2-41f1-9f41-1664f783bff1,Outcall,Returns,Reverse Pickup Enquiry,,7b678fdb-890d-45bf-aec8-7eec2828f500,02/08/2023 20:01,11/08/2023 19:10,11/08/2023 19:11,11-Aug-23,KARWAR,Electronics,269,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
d304c68a-4487-4018-973f-c474c5f1f928,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:46,12/08/2023 10:46,12-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
74a0b6ec-1c56-4586-9deb-8428272abf80,Inbound,Order Related,Order status enquiry,,,,12/08/2023 12:18,12/08/2023 13:26,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5fc64088-bc03-4c88-9eb5-0415fb2608d0,Inbound,Returns,Exchange / Replacement,NYC Talking,,,12/08/2023 19:08,12/08/2023 22:37,12-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
0a25680f-d4eb-4caf-a2c3-70f9c9069767,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:27,12/08/2023 20:30,12-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
51084bec-c155-4b1e-b996-e02f9a969963,Inbound,Order Related,Order status enquiry,Responce is not satisfied ,,,13/08/2023 09:22,13/08/2023 09:52,13-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2fd38b71-ccce-4e1a-b185-0b5bdbe35351,Inbound,Order Related,Delayed,Good,a3be49e7-cf16-4129-8d35-013365511d98,25/07/2023 21:18,12/08/2023 13:41,12/08/2023 13:57,12-Aug-23,CHENNAI,Electronics,254,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
5f75fdb3-8dd7-40d8-9b6b-c80102b93b4c,Inbound,Order Related,Delayed,My current order has delayed delivery by 2 days. There is a core issue with Shopzilla logistics team and they have been postponing the delivery of my order for God knows what reason. I need assurance from Shopzilla that this product is going to be delivered today,e6bf26fa-1051-4fbe-bf4d-e5a7b3888f03,04/08/2023 22:12,12/08/2023 15:35,13/08/2023 16:17,13-Aug-23,BANGALORE,Electronics,99990,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
656c6fa5-b419-441b-a5dd-e4bc0c5c45fe,Inbound,Cancellation,Not Needed,,a6fdbace-2972-4549-b1c3-3d79693b18a7,09/08/2023 03:04,11/08/2023 11:15,11/08/2023 11:16,11-Aug-23,ADIPUR,Mobile,13990,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
82d615a4-6731-4a79-84b7-2bdb42e2c4dc,Outcall,Returns,Return request,Product delivery time shuld be fast.Otherwise Shopzilla's service is very good.,a22e098c-72ed-4a12-8348-b9a626361cde,04/08/2023 16:55,12/08/2023 10:16,12/08/2023 12:17,12-Aug-23,BARASAT,Electronics,799,466,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
fb034ba7-d95a-497b-9696-3ae168f1e3f3,Inbound,Returns,Missing,Good ,8963e843-f137-4613-bac0-90b0435193e5,07/08/2023 16:08,11/08/2023 23:55,12/08/2023 08:29,12-Aug-23,JUNAGADH,Books & General merchandise,198,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
f4d5c09e-e963-498a-8cf0-e1ff24ad21df,Outcall,Returns,Missing,,,,12/08/2023 08:03,12/08/2023 08:07,12-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
166ff8b5-f6ac-447f-a517-bdc3ee9f180a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:27,12/08/2023 14:35,12-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
0ec28d08-de64-4f5a-9c28-6eac2f699793,Inbound,Order Related,Installation/demo,Good ,,,13/08/2023 12:35,13/08/2023 15:38,13-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
20235e23-6a04-4f29-bf6d-6ca4a4246ef6,Inbound,Returns,Fraudulent User,,,,13/08/2023 06:02,13/08/2023 06:10,13-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
313e8cd6-d7fa-4abe-b9f4-7d89eff99f08,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:34,13/08/2023 10:06,13-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
bccc854b-e9bd-4411-bd6c-e4b53f3ba967,Inbound,Returns,Service Centres Related,Good service,,,13/08/2023 15:05,13/08/2023 15:10,13-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
aa362b45-8582-4439-9339-fa17cfc458ac,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:39,13/08/2023 16:41,13-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,4
373546ff-e2ff-4b06-b426-bbd3b61706d6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:45,13/08/2023 19:49,13-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b668151a-8c30-41aa-97f3-027b29ccb25b,Email,Refund Related,Refund Related Issues,,d963622f-6934-4a57-abf1-9f1feeee465f,30/07/2023 22:09,11/08/2023 10:18,11/08/2023 15:53,11-Aug-23,AGARTALA,LifeStyle,696,,Kevin Cook,Mia Patel,John Smith,>90,Morning,3
bd419d59-acc7-4377-a7dd-c97404a29eea,Inbound,Returns,Reverse Pickup Enquiry,,30ecf653-2d99-4c4e-8b7d-e559a0356db1,05/08/2023 20:02,11/08/2023 23:10,11/08/2023 23:45,11-Aug-23,MALAPPURAM,Home,290,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
56584ba3-0140-4d47-86ab-4653f20770e8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:50,12/08/2023 17:56,12-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
7f17a9a7-d633-4b34-b51a-3733bf0dfd6c,Outcall,Product Queries,Product Specific Information,Refund otp is a sensitive issue  i could not confirm to your executive so please send my refund money to my bank details told your executive thanks,,,12/08/2023 14:57,12/08/2023 15:00,12-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
8310f1d8-f373-449a-8e27-b24b8b0e250f,Email,Refund Related,Refund Enquiry,,,,12/08/2023 16:15,12/08/2023 16:17,12-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
8fcc70a1-f479-4c64-81e4-58b001831cd4,Email,Order Related,Delayed,Customer care interaction is very good. ??,,,13/08/2023 19:14,13/08/2023 19:16,13-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
b1c1e2f9-1513-4ff3-a3a6-e18099c17635,Inbound,Order Related,Order status enquiry,Good,,,12/08/2023 19:18,12/08/2023 19:18,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
9f60ba6a-275c-4785-a86a-3e87eb45b5a7,Inbound,Returns,Return request,,,,12/08/2023 19:12,12/08/2023 19:13,12-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a7b13802-484a-4c27-901e-01676bf70b83,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 16:42,13/08/2023 17:20,13-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,1
5a25cb04-ad52-4d10-9926-54a8535851c0,Inbound,Order Related,Order status enquiry,,,,12/08/2023 20:49,12/08/2023 20:51,12-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
14c5c3ab-4874-44cf-84d8-1beb3720a23b,Outcall,Order Related,Delayed,Issue not resolved due to inarrogance of Delivery person,478d423a-5436-4adb-95b2-644cca1cbd2b,08/08/2023 18:51,11/08/2023 11:42,11/08/2023 11:51,11-Aug-23,BARNALA,Home Appliences,35990,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
56649313-5503-4025-8fff-6a3155694a9b,Inbound,Returns,Fraudulent User,,70f09556-ef08-482b-bba6-8e268d32919d,07/08/2023 17:55,11/08/2023 09:55,11/08/2023 10:03,11-Aug-23,BASTI,Books & General merchandise,21,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
9f0038ea-0c4c-4da6-a5c3-4efa73a285fc,Inbound,Returns,Return request,Improve Quality of productsRight product deliver,789fe83b-3e35-41b5-b38c-a426bc718b8f,07/08/2023 11:51,11/08/2023 11:42,11/08/2023 11:50,11-Aug-23,NEW DELHI,Home,143,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b7738dc3-d40f-4d12-bcc2-481c7de6d52b,Inbound,Shopzilla Related,General Enquiry,Nice,,,11/08/2023 12:08,11/08/2023 12:21,11-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
4a896ec8-bdde-418d-807a-bc746a855c9e,Inbound,Returns,Service Centres Related,,,,12/08/2023 07:48,12/08/2023 08:02,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,1
20549c8b-37a6-494e-a59a-99c85d337210,Inbound,Order Related,Order status enquiry,good for resolve the problem,,,12/08/2023 12:44,12/08/2023 12:48,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
a0d1fd36-f3e1-4eb6-951e-8264f2052769,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:18,12/08/2023 22:44,12-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
e9de2c51-6a2b-46fd-933f-34f33a5a6239,Inbound,Returns,Reverse Pickup Enquiry,"Shopzilla doesn't take any responsibility for product bought from Shopzilla site.I have to return the item anyhow as it is not as expected.  is giving only replacement policy, despite return policy mentioned while buying the product.Shopzilla should take responsibility to ensure resolution of all the customer's issues & therefore no damage occurs to the customer.",,,13/08/2023 11:45,13/08/2023 12:02,13-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,3
54303185-7326-426b-82e4-af17295bc048,Outcall,Cancellation,Return cancellation,,,,13/08/2023 10:52,13/08/2023 11:00,13-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
a19aa65f-09a6-4398-a04f-3ce846a70061,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 20:37,13/08/2023 20:39,13-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
57f546cc-a72a-4694-895a-f50826da688a,Inbound,Cancellation,Not Needed,Providing a worst serviceCan't able to deliver products on time ,cc8b3a0e-35c5-4904-9fcb-8df15cc01870,03/08/2023 12:18,11/08/2023 10:39,11/08/2023 11:15,11-Aug-23,HYDERABAD,Electronics,1299,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,1
b2b3a451-2fbb-45f2-a107-5266cf92d807,Inbound,Returns,Reverse Pickup Enquiry,,f9053055-8af8-42d0-bb0b-822ab2c59072,03/08/2023 17:00,11/08/2023 19:59,11/08/2023 20:02,11-Aug-23,KARJAT,LifeStyle,1349,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
7753aabc-0c9b-45e7-be24-47d52e562393,Inbound,Order Related,Delayed,,25745cc2-c6a5-47e8-9d47-8caceb9eede7,09/08/2023 00:21,13/08/2023 23:30,13/08/2023 23:36,13-Aug-23,HYDERABAD,Books & General merchandise,1223,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
e931b762-bfd6-4e44-bf5b-f88af69492eb,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 13:03,12/08/2023 13:04,12-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
40f19dc7-6132-407a-bf16-e0efdf4a57dc,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 13:49,12/08/2023 14:26,12-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,2
c2350e08-82b1-49ed-ae50-4776e510f715,Inbound,Returns,Fraudulent User,Good response ,,,12/08/2023 17:19,12/08/2023 18:04,12-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
58b29a08-d95e-4493-8328-e29ca77ef829,Inbound,Order Related,Order status enquiry,"Block irregular seller ,those who irritated customer",3841b449-7e38-42e5-9e8f-efdcd7df23e0,05/08/2023 08:23,11/08/2023 07:30,11/08/2023 07:33,11-Aug-23,VARANASI,Electronics,799,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
f1ecc11d-3326-477f-9c88-e518759c48ff,Inbound,Order Related,Delayed,,21ce82cf-9264-4e5e-bb53-8dfcc4c0eedd,05/08/2023 09:08,11/08/2023 20:07,11/08/2023 20:10,11-Aug-23,JAMNAGAR,LifeStyle,226,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
68cecdb4-7cae-4c26-837c-b984af048762,Inbound,Returns,Missing,,a0d02dbe-12e9-4c44-aa1d-510253bcc787,04/08/2023 15:43,11/08/2023 17:49,11/08/2023 18:08,11-Aug-23,JAGDALPUR,LifeStyle,1197,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
e5d5c4fe-0e0c-427b-ae24-5bb40fcffd12,Inbound,Returns,Return request,There should be option for missing items so that customer can make complaint about missing items. penalty should be charged to the delivery person if he does not deliver all items or not update for refund. reaching customer care support should be more ease.,9b9e076b-36d5-4c7c-9098-8b369e2bfb3f,06/08/2023 11:37,10/08/2023 20:10,11/08/2023 12:34,11-Aug-23,FARIDABAD,Books & General merchandise,77,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
1172516b-baf7-44b8-83b6-8c8f146f33c0,Inbound,Order Related,Installation/demo,,375ba739-46cd-4f82-a71d-3a2a03216a7e,17/04/2023 11:27,11/08/2023 11:32,11/08/2023 11:38,11-Aug-23,THANE,Electronics,1099,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
8c76a448-3928-4126-a5f4-4d25599d4039,Outcall,Returns,Reverse Pickup Enquiry,Pleased resolve my issue,9eb7c83b-40c6-45b3-b159-75b6ed8402dd,15/07/2023 15:51,11/08/2023 14:31,11/08/2023 14:33,11-Aug-23,JAIPUR,LifeStyle,1793,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
bcbe0b48-96b5-435f-b4c1-cf8d5edea563,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:59,12/08/2023 09:02,12-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,4
6f804d36-48e6-4120-9d29-7d2a3dee2ba0,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:42,12/08/2023 10:45,12-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
43e567fd-7557-4a8d-af44-fc1e7e615e89,Inbound,Order Related,Priority delivery,Nil,,,12/08/2023 20:57,12/08/2023 21:09,12-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
a2788287-88e1-4f02-88a7-926d6457bc08,Inbound,Order Related,Order status enquiry,nice talking to   u,,,12/08/2023 17:27,12/08/2023 17:27,12-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
8805850e-6162-44d5-8af3-b7abc0c9e9db,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:31,12/08/2023 21:33,12-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b8675bcc-c581-4e56-aa1f-9a6328375db0,Inbound,Order Related,Delayed,The way of talking is very good and polite ,,,13/08/2023 11:43,13/08/2023 11:45,13-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
316472d8-1b78-41a4-a466-42c0d2d88fd1,Inbound,Returns,Return request,,,,13/08/2023 15:31,13/08/2023 19:10,13-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4cf01f2d-9e50-4fb2-8e40-9d2a53529e01,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:40,13/08/2023 21:47,13-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
1b477823-7fde-4324-bdb8-1f680d573d20,Inbound,Returns,Return request,,114be0f9-bc49-459c-b700-c108de3ebb3c,22/07/2023 11:51,12/08/2023 10:09,12/08/2023 10:15,12-Aug-23,ALLAHABAD,Electronics,999,,Timothy Henry,William Park,John Smith,31-60,Morning,5
2d59a3b4-fac8-4d57-9c96-3f9e83a2cc2f,Inbound,Returns,Return request,,f1a2bdff-691e-420f-9188-b803120ed67a,04/08/2023 13:28,12/08/2023 00:09,12/08/2023 00:11,12-Aug-23,VISHAKHAPATNAM,Electronics,2199,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
2fc37cee-58f9-46a6-bfaf-217a12904fc1,Inbound,Returns,Fraudulent User,,9ad95b00-5245-4894-a969-9b74f8e0ac84,08/08/2023 09:04,11/08/2023 11:38,11/08/2023 11:44,11-Aug-23,SAHARANPUR,Electronics,1389,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
585dac32-7dd7-405f-ac63-3010240955d7,Inbound,Returns,Return request,,990106f5-932b-42f9-802e-02eb2dba3623,02/08/2023 20:50,11/08/2023 11:21,11/08/2023 11:22,11-Aug-23,RAVANGLA,LifeStyle,1899,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,3
06333176-326c-4a55-b4d3-1e26431f4971,Inbound,Order Related,Delayed,,93358622-d827-4fed-9882-c4356c79de05,04/08/2023 14:43,13/08/2023 15:07,13/08/2023 15:08,13-Aug-23,RAJOURI,Home Appliences,5999,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e77b346c-fbc3-40a5-bb7f-08e037084fd1,Inbound,Order Related,Order Verification,,6bec03b1-1d7a-4c71-9785-9a415f9da498,11/08/2023 00:36,11/08/2023 16:32,11/08/2023 16:36,11-Aug-23,JAIPUR,Mobile,49999,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,2
bb938d55-5f9a-4ae0-a5e9-686bfb63224f,Inbound,Returns,Return request,,,,13/08/2023 18:16,13/08/2023 18:19,13-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
b842d77b-92e4-4e0a-9868-02134f4b4742,Outcall,Order Related,Delayed,,,,13/08/2023 19:20,13/08/2023 19:25,13-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
5081b00b-e12d-4639-9da6-dd9029e6b503,Inbound,Order Related,Delayed,Need more transparency from delivery partner team (Shopzilla).,9a9016d0-b27d-4050-8325-3a7f723051f2,07/08/2023 08:34,11/08/2023 10:34,11/08/2023 11:04,11-Aug-23,NAGPUR,Electronics,21990,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
2aea39f8-0018-4644-ad0d-9d742c1d49ec,Inbound,Returns,Reverse Pickup Enquiry,,3085b24b-1488-4ca3-9721-58afc71f00fa,05/08/2023 10:34,11/08/2023 14:25,11/08/2023 14:46,11-Aug-23,SIBSAGAR,Mobile,44999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
33aa9d8a-53d6-4bec-8927-d6d9ca992484,Inbound,Product Queries,Product Specific Information,Shopzilla   sealers   quality maintain karne k liye bolna hoga kab tak sealers Shopzilla ke customers   k paise lut te rahenge??,,,12/08/2023 14:04,12/08/2023 14:07,12-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
79a6246e-acc4-4167-8229-da5a99fe5808,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:59,12/08/2023 22:04,12-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
c0fa45fd-4330-4794-9dfb-de37ad981850,Inbound,Returns,Reverse Pickup Enquiry,"You have not given the complete details to execute to solve the issue how he is helpful to me. Useless policies and procedures, try to.",,,12/08/2023 22:51,13/08/2023 08:59,13-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
aa80fbbb-cac7-42b5-b10a-880e9d61d073,Inbound,Returns,Service Centres Related,,,,13/08/2023 11:02,13/08/2023 11:54,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
b8c5d6c2-ead2-4b28-93c8-92dd2f2fe6d2,Inbound,Order Related,Delayed,,,,13/08/2023 18:21,13/08/2023 18:22,13-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
6b192eae-4a97-4c42-a8da-69d55fb99506,Outcall,Returns,Fraudulent User,,,,13/08/2023 20:39,13/08/2023 20:42,13-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
b489e72f-c50b-4e68-9c81-f1217cb3d77c,Inbound,Returns,Reverse Pickup Enquiry,,43123a0c-c258-4842-addb-d5f2191c76f1,30/07/2023 07:46,10/08/2023 23:40,11/08/2023 11:01,11-Aug-23,CUTTACK,LifeStyle,240,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
d781804e-8bc7-47e4-8739-0999929d6341,Inbound,Returns,Reverse Pickup Enquiry, Very Good service,48d44088-747c-4ed2-a164-73f47de3d377,17/07/2023 19:42,11/08/2023 08:03,11/08/2023 08:04,11-Aug-23,NANDURBAR,Books & General merchandise,2999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
ebe84998-865f-43d4-9ac9-cff9dd0d2927,Inbound,Returns,Wrong,I'm happy ,ec36b9a1-0b5e-45dd-aeb5-4e2c7f3dafd3,29/07/2023 18:28,11/08/2023 09:23,11/08/2023 09:27,11-Aug-23,SIKAR,Electronics,1299,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
0e88f2cf-4d4b-4b78-b49d-54e8e56017ad,Inbound,Order Related,Seller Cancelled Order,,8e133750-30c3-4e34-8111-6c6bb513a0ea,08/08/2023 23:17,11/08/2023 11:54,11/08/2023 11:58,11-Aug-23,KOSAMBA,Books & General merchandise,68,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
d35d7253-3c15-469e-911f-ef09fa145e54,Inbound,Refund Related,Refund Related Issues,Please provide me the gift card worth Rs. 500 as promised by you on delayed delivery. ,e9c50642-3c49-4179-890e-4eef47f58e8d,28/07/2023 12:30,11/08/2023 17:12,11/08/2023 17:13,11-Aug-23,INDORE,Mobile,12999,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
9e7a8be9-ea9c-460d-ac29-02993784d7b4,Inbound,Refund Related,Refund Related Issues,,1a0b70c6-132c-43d6-a14c-4d15b974b778,07/08/2023 22:27,11/08/2023 20:32,11/08/2023 20:35,11-Aug-23,BAGALKOT,Books & General merchandise,187,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
ed4cba8e-c49b-46bf-9ecf-cc65113a8eb0,Inbound,Order Related,Delayed,,626e55d8-2fa0-4290-b873-579f7cf3be92,08/08/2023 13:41,12/08/2023 23:21,13/08/2023 17:33,13-Aug-23,NEW DELHI,Books & General merchandise,49,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,1
314b6b44-0087-49f5-af8e-db7475c0204e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:27,12/08/2023 09:31,12-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
3862555d-0062-47fb-b8f8-d63097e9a8b6,Inbound,Shopzilla Related,General Enquiry,Shopzilla pe latar not use?,,,12/08/2023 11:43,12/08/2023 12:05,12-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
f85cc96f-9db8-4deb-98de-4f3407ae63c8,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:39,12/08/2023 15:36,12-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
40e24b01-3b88-45ad-8072-7f3a504d14d7,Inbound,Shopzilla Related,Shopzila Premium Related,VERY GOOD COMMUNICATION SKILLS,,,12/08/2023 22:54,12/08/2023 22:57,12-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
aca2b70c-7023-455a-a286-1afd09bd07b0,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:10,13/08/2023 09:15,13-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
e6e0c973-ae44-4f75-8288-ab22842c2d87,Inbound,Returns,Reverse Pickup Enquiry,GOOD RESPONCE WITH CONVERSATION,,,13/08/2023 18:52,13/08/2023 18:58,13-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
47cc1f50-f738-468e-b6d1-7cb60442ffb0,Inbound,Returns,Reverse Pickup Enquiry,No,,,13/08/2023 19:43,13/08/2023 19:49,13-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
bc63b54d-d6f1-4bb7-9211-4256353438ee,Inbound,Order Related,Order status enquiry,,ca6245f2-b07b-43be-9e6b-ed53986c5b37,08/08/2023 22:48,11/08/2023 09:40,11/08/2023 10:01,11-Aug-23,MUMBAI,Electronics,68990,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
41557d68-1080-4a37-ab32-1226d7f20aa0,Inbound,Order Related,Delayed,,37f3530a-4e0b-4eac-9d43-e272c2ba2275,04/08/2023 14:52,12/08/2023 18:29,12/08/2023 18:34,12-Aug-23,CHENNAI,LifeStyle,699,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
39c904d5-b7ae-468d-9acd-35ce3aa4f22b,Inbound,Returns,Fraudulent User,,d3076a29-0eab-4573-9f67-bf5fce9c0aa2,02/08/2023 23:38,12/08/2023 06:09,12/08/2023 06:27,12-Aug-23,FAIZABAD,Electronics,799,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,4
ad3518cb-3d2a-4ef2-8ead-05df7a538f45,Outcall,Returns,Return request,,5dbe9b42-c5dc-411e-915e-7e030b44fc62,04/08/2023 06:03,11/08/2023 23:44,12/08/2023 00:02,12-Aug-23,ROHTAK,Electronics,2099,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
42f00ec7-a05c-4286-86fd-ef03ed101b8b,Inbound,Order Related,Order status enquiry,This customer care very services thanks for all Shopzilla halpcent,1f44686f-f63c-43bf-87e2-8fd728e8f6b1,11/08/2023 11:38,11/08/2023 17:08,11/08/2023 17:11,11-Aug-23,,Books & General merchandise,1075,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
b2948d20-a972-4fc3-860f-d932d0d34d8b,Inbound,Returns,Return request,,f0c4bda6-7015-4a5e-951d-44c33c08c5ea,09/08/2023 15:23,11/08/2023 17:53,11/08/2023 18:12,11-Aug-23,LUCKNOW,Home,129,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
74ed09f8-1563-4017-b301-a073355f0e50,Outcall,Returns,Reverse Pickup Enquiry,,a34c1d72-8a79-4649-be93-a93aa873c9d2,05/08/2023 16:06,11/08/2023 18:59,13/08/2023 21:06,13-Aug-23,RAJGARH,Books & General merchandise,348,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
eec2c9fa-72f4-4bae-930a-ed5f78c871ff,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:11,12/08/2023 11:12,12-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
ab3df33c-5687-428b-9ff6-ebe9fe7ce3dd,Inbound,Order Related,Invoice request,,,,12/08/2023 14:03,13/08/2023 00:55,13-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
802959cf-10b8-47d9-be13-1347bce6bbe9,Outcall,Returns,Return request,,,,12/08/2023 16:10,12/08/2023 19:16,12-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
6280b228-2684-4de1-9a0d-ab86571ba471,Inbound,Cancellation,Not Needed,,,,13/08/2023 10:52,13/08/2023 10:58,13-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
7d8ca8cc-7b2f-41a0-932f-82d6bee0c44b,Inbound,Returns,Wrong,Good staf assistance ,,,13/08/2023 20:23,13/08/2023 20:25,13-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
39d31034-b801-4758-af23-9b08861c50ef,Inbound,Returns,Reverse Pickup Enquiry,This is not good for service,6a220d43-c844-4031-8390-9efb3a3aa709,22/07/2023 23:41,11/08/2023 02:19,11/08/2023 02:40,11-Aug-23,RAIGARH,Electronics,1299,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
e0f33716-9cd5-4ba0-8f71-e187e1edf006,Inbound,Returns,Reverse Pickup Enquiry,,2e2f5445-c977-466b-953a-1cbd1271a23e,10/08/2023 13:15,11/08/2023 09:16,11/08/2023 09:19,11-Aug-23,HOWRAH,Books & General merchandise,254,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
ffaa495c-29db-439e-998d-badf68bcf47f,Outcall,Returns,Reverse Pickup Enquiry,Very good ,1484fb96-ff44-4f06-af41-111dcbccc5d4,09/08/2023 17:34,11/08/2023 16:50,11/08/2023 16:52,11-Aug-23,LUCKNOW,Electronics,699,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
ad75172b-eb96-4ed3-ae09-573ecfb11cba,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:18,12/08/2023 13:48,12-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
4318c062-c940-47f7-a6ed-7c93c8ee2e5f,Inbound,Refund Related,Refund Related Issues,Refund shd be credited to the wallet when it is not possible to credit the bank account,,,12/08/2023 20:57,12/08/2023 21:44,12-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
27bf16b1-8397-43f8-875d-9c0cf06842a3,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:58,13/08/2023 22:23,13-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
f1ed1f10-07cf-4f13-8679-93a96380dbc0,Inbound,Returns,Reverse Pickup Enquiry,Last conversation very good and 2nd last very poor,,,13/08/2023 23:09,13/08/2023 23:15,13-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
8a5f98ac-bd48-4c5a-8584-778ca3a7480c,Inbound,Returns,Reverse Pickup Enquiry,,916a36ea-3074-4a87-9d91-1c862276cbdd,02/08/2023 14:24,11/08/2023 13:37,11/08/2023 14:47,11-Aug-23,KOLKATA,Affiliates,64,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
2b639315-a577-4519-96cd-1b7cb04e6028,Inbound,Returns,Exchange / Replacement,,273cf828-aa4f-40ef-b355-1baa6f855c3b,09/08/2023 12:19,11/08/2023 18:06,11/08/2023 18:24,11-Aug-23,HYDERABAD,Mobile,12999,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,3
e8e89010-9745-4277-8c62-1150dd6b0f07,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 07:50,12/08/2023 07:57,12-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
e9d59a9b-223e-4fab-a0c7-4ff10a840b71,Email,Returns,Product related Issues,,,,12/08/2023 18:51,12/08/2023 18:52,12-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
a1794b6a-0ec1-4534-966f-51653fe748b2,Email,Returns,Wrong,,,,13/08/2023 17:37,13/08/2023 17:37,13-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
a5c5b9f8-3972-4c6c-8dd3-ea518c85b2b1,Inbound,Returns,Return request,Thanks for understanding the problem related to the book and process the refund for same.You are very calm and responsive.Also I have a request to stop that seller to sell the duplicate book on FK ,f0c3232b-dbaa-4fb1-9c82-aed35dcd400e,01/08/2023 10:23,11/08/2023 18:07,11/08/2023 18:14,11-Aug-23,MUMBAI,Books & General merchandise,419,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
4b7a5ace-e74d-4de8-80c1-0d4e0c34f3fc,Inbound,Order Related,Installation/demo,Bad experience ,,,12/08/2023 13:16,12/08/2023 13:18,12-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
a0a52cc5-2d9c-4f90-890f-bb9a8523fada,Inbound,Returns,Fraudulent User,,,,13/08/2023 06:53,13/08/2023 07:03,13-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
9340a2ed-e254-41fe-9f24-df431ea9f9e9,Inbound,Order Related,Priority delivery,,f483e9f1-2e73-400f-abea-e706db13350b,31/07/2023 23:18,12/08/2023 19:49,12/08/2023 22:49,12-Aug-23,EAST GODAVARI,Home,400,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,1
2847d998-d0df-42c9-bc2c-8905a9aa8e63,Inbound,Order Related,Delayed,Thank you ,30d91d7b-c20f-4ced-8887-29e323fb52ba,05/08/2023 19:12,11/08/2023 11:15,11/08/2023 11:16,11-Aug-23,SHOLINGHUR,LifeStyle,291,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
6849f99e-ba13-4e82-a3b0-63f59389e694,Inbound,Cancellation,Not Needed,,96c69ef8-2aa1-453e-ab50-121034063ba2,02/08/2023 21:55,12/08/2023 23:50,12/08/2023 23:50,12-Aug-23,BHIWANDI,LifeStyle,929,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
505e17dd-83c3-474d-90cd-634ab2ac40fc,Inbound,Order Related,Invoice request,,76927648-baa6-49eb-bdc9-7254ba05619c,08/08/2023 10:00,11/08/2023 13:20,11/08/2023 13:22,11-Aug-23,RANCHI,Mobile,19999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
61ce22a0-ed87-450d-b972-5cab77829ef6,Inbound,Returns,Fraudulent User,,ad01c9d3-5ff4-45e4-a74e-f0a49e50391e,08/08/2023 06:34,11/08/2023 17:40,11/08/2023 21:54,11-Aug-23,TRIVANDRUM,Books & General merchandise,233,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
84f4736e-9ef1-4200-9fe2-6a68731587ef,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 00:44,12/08/2023 00:46,12-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
91f0ca08-12c2-4b9b-8d68-35ee20d0b4e3,Inbound,Returns,Return request,,,,12/08/2023 22:07,12/08/2023 22:09,12-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
e6a24a58-f633-4aee-a85a-ce885506d6c6,Inbound,Returns,Reverse Pickup Enquiry,,f80c6f5f-f5ef-4fd1-ad2e-817dc26783b3,01/08/2023 10:17,10/08/2023 17:55,11/08/2023 12:16,11-Aug-23,KHARAGPUR,LifeStyle,399,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
7259d21b-8984-434e-977a-58becccb0bb1,Inbound,Returns,Reverse Pickup Enquiry,,1dfe3dfb-044c-459e-bd00-d54f6c80d6cb,03/08/2023 07:07,11/08/2023 06:31,11/08/2023 08:28,11-Aug-23,VARANASI,Electronics,259,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
dda2b6ab-8939-462e-96ae-0bba44a1f52d,Inbound,Returns,Wrong,,7cbe6632-a000-4c5e-aa89-a581bd4b211e,07/08/2023 16:55,11/08/2023 16:18,11/08/2023 16:21,11-Aug-23,BELGAUM,Books & General merchandise,318,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
979c1b44-2310-412d-88ca-dd931d4018d1,Inbound,Cancellation,Return cancellation,,,,12/08/2023 16:13,12/08/2023 16:19,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
e51a8f06-4642-4457-bb69-c693a7c2ebfc,Inbound,Order Related,Invoice request,,,,13/08/2023 00:06,13/08/2023 00:10,13-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
99866097-e28b-44fa-b152-2f9c9b807a5d,Inbound,Returns,Return request,,,,13/08/2023 10:13,13/08/2023 10:24,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
05811636-9481-4f81-9d00-26c734c86152,Inbound,Feedback,UnProfessional Behaviour,My not resolved ,5ff78b6f-40ac-4d4f-ab16-f7e0313cb6be,23/07/2023 10:54,13/08/2023 07:32,13/08/2023 07:36,13-Aug-23,HOWRAH,Furniture,1546,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
cbb0d288-a7d7-40b8-a52a-2896ba4d7ce2,Inbound,Returns,Return request,,af616b51-6739-48cd-a8f5-4f04b5eb8f79,03/08/2023 19:48,12/08/2023 16:39,12/08/2023 16:43,12-Aug-23,PATNA,Electronics,769,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
2edc6e86-21e7-4ff7-a7c1-2df35847d9de,Inbound,Returns,Reverse Pickup Enquiry,But my problem is not resolved yet and tell your bleedy managers to just not sit in office and chat make some changes in public relations.,66594997-41a5-42f6-a702-b4a3f98e256c,03/08/2023 05:27,12/08/2023 23:46,13/08/2023 11:03,13-Aug-23,MUMBAI,Electronics,999,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
adf5da88-40f8-4fe0-9844-b75c789c5f6a,Inbound,Order Related,Invoice request,,ff663a90-7a8c-45dc-a4e7-313b78337663,08/08/2023 06:54,11/08/2023 07:21,11/08/2023 07:25,11-Aug-23,SANGLI,Mobile,7299,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
34076aa3-32e4-403b-8a94-50541b09645e,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 16:27,11/08/2023 16:34,11-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fc42506a-8680-4b15-99a9-b0ddf77564c6,Inbound,Order Related,Order status enquiry,,8bbbfa70-95fb-4b5e-94d7-ad8d06b8080b,11/08/2023 12:08,11/08/2023 21:32,11/08/2023 22:33,11-Aug-23,,Mobile,24999,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
bbb7bc59-02ab-470a-ada2-ea05e56c4cae,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,12/08/2023 11:10,12/08/2023 13:41,12-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
4f1cb0fb-9afe-4df2-8d1e-158f81f4df4c,Inbound,Product Queries,Warranty related,,,,12/08/2023 18:52,12/08/2023 19:09,12-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
9f0c282a-7fde-4906-97c9-3ee428b0b450,Inbound,Order Related,Order status enquiry,No ownership ,,,13/08/2023 20:05,13/08/2023 20:09,13-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,1
0f9f4a7c-57ac-4f7e-8c2e-1e8e7ec1a717,Inbound,Order Related,Delayed,,,,13/08/2023 11:53,13/08/2023 15:02,13-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
d141a4f3-de18-4d13-bf7d-1a57142cbcb0,Inbound,Order Related,Order status enquiry,Product is not good but receptionest is very good,,,13/08/2023 14:46,13/08/2023 15:02,13-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
365f7ca5-ab2b-4d02-a37c-da9093dbd929,Outcall,Order Related,Seller Cancelled Order,,0acd31ae-55fb-4176-8fca-eb1034c4be44,08/08/2023 16:13,11/08/2023 02:54,11/08/2023 08:35,11-Aug-23,NEW DELHI,LifeStyle,194,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
e2a2d78a-1459-43d9-8a8a-aa1deba3f1a8,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 21:42,11/08/2023 21:44,11-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
3c500240-b5aa-4117-859a-47aaaccb4ab0,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 21:01,12/08/2023 21:48,12-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
1488fafd-0d73-450b-9950-c9c6342627dd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:37,13/08/2023 12:07,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
2edfc923-106d-40d4-b48a-ad8a3a11a736,Inbound,Others,Call back request,,,,13/08/2023 17:32,13/08/2023 17:38,13-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
edce303a-8b42-4d7f-bceb-d02f3025be11,Outcall,Returns,Return request,,,,13/08/2023 22:47,13/08/2023 23:48,13-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
9d2b1bb4-d9c1-4f79-b70f-b17809336f75,Inbound,Returns,Missing,,91620923-3680-4d5c-b96d-fb82d06d0a30,29/07/2023 19:50,12/08/2023 16:22,12/08/2023 16:23,12-Aug-23,ROHTAK,LifeStyle,6999,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
08154469-001c-45a2-84a3-8b4ab3302b39,Inbound,Refund Related,Refund Related Issues,,ed1e02a7-e79c-40d9-8492-84e916a16a91,30/07/2023 12:18,10/08/2023 21:38,12/08/2023 00:32,12-Aug-23,AWAGARH,Home Appliences,32990,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
81fc81a3-e02c-4b92-accc-2ece1e057eb5,Inbound,Returns,Return request,Good. ,f6c0b067-30b5-4990-8d5c-5e2fa82aa8b0,05/08/2023 18:55,11/08/2023 12:08,11/08/2023 12:12,11-Aug-23,JHANSI,LifeStyle,775,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f8ea56d3-359b-4ee6-9d8c-81a78389c724,Inbound,Order Related,Delayed,,ddcca4f4-4587-4393-bbb1-7e8983e510ac,09/08/2023 00:11,11/08/2023 17:16,11/08/2023 17:18,11-Aug-23,NEYVELI,Books & General merchandise,347,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
7fd638c4-4a3d-418b-896e-4d223ea51b3f,Inbound,Returns,Reverse Pickup Enquiry,Tricky and worse procedure of coustomer support.worse experience. SuperBuye has much much Better coustomer support ,9b70c013-2462-46f2-88a8-e126a6017de8,07/08/2023 05:30,11/08/2023 19:28,11/08/2023 19:46,11-Aug-23,NEW DELHI,Home,241,,David Smith,Nathan Patel,John Smith,>90,Split,1
d44519f4-711b-4c1b-8a26-2fac15fd3eca,Inbound,Returns,Missing,,,,13/08/2023 18:26,13/08/2023 18:29,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
4c9a261c-28a1-4b44-9224-b8e9a11880ca,Inbound,Returns,Service Centres Related,Good,,,12/08/2023 13:32,12/08/2023 13:33,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
4b715d3a-8a6c-4409-b148-4485719c6cd6,Inbound,Order Related,Installation/demo,Excellent ,,,12/08/2023 16:45,12/08/2023 16:52,12-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
badf0ace-dd64-4934-927f-c66a6ef596e3,Inbound,Returns,Reverse Pickup Enquiry,\u00C0point Best Delivery agent  is  not delivered properly ,,,12/08/2023 18:36,13/08/2023 10:47,13-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
d4f1b48a-7048-4958-8435-c125234d7abd,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 09:28,13/08/2023 09:30,13-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
572f0f12-3627-48f9-87df-58b7bf985739,Inbound,Returns,Reverse Pickup Enquiry,Unhelpful customer support ,,,13/08/2023 16:59,13/08/2023 17:42,13-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
54612fd5-3cf9-443d-915f-3aa9b66c279b,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 22:12,13/08/2023 22:53,13-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
aa7508e5-b298-4604-9361-5d4023adc84b,Inbound,Returns,Reverse Pickup Enquiry,,020e78d5-feef-43db-a2c6-d066925c3ea3,06/08/2023 09:50,10/08/2023 15:01,11/08/2023 09:34,11-Aug-23,ALLAHABAD,Electronics,675,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
a7dedcb4-659c-41b1-9beb-f6e26488cbec,Inbound,Order Related,Order status enquiry,,29e4c846-adb2-4560-a802-c7c6c851b598,09/08/2023 21:56,11/08/2023 21:27,11/08/2023 21:33,11-Aug-23,HYDERABAD,Mobile,8499,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b4292c3f-b6db-4fc3-ac29-3b689af1db2d,Inbound,Order Related,Delayed,,8854657f-1b29-4bdd-af56-a64396e4b6f8,03/08/2023 19:01,10/08/2023 21:23,11/08/2023 01:47,11-Aug-23,ALIGARH,Home,139,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a0381bb7-a79a-43c7-98c1-d22a59a7d839,Inbound,Returns,Fraudulent User,,5ec3baf8-9c1e-4956-82f8-59496d6c9859,01/08/2023 22:34,11/08/2023 13:41,11/08/2023 13:42,11-Aug-23,RAWATBHATA,LifeStyle,331,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
064e9a5b-6ae7-4e56-b432-0336f0639e2d,Inbound,Returns,Fraudulent User,Good Responce,,,12/08/2023 10:04,12/08/2023 10:13,12-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
03012d9d-4f7e-4036-835a-46147c3e4979,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 11:55,12/08/2023 11:56,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
34f8cba0-9736-4059-a7ec-ced56fc50fe3,Inbound,Order Related,Installation/demo,,,,12/08/2023 13:57,12/08/2023 13:57,12-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
766dfc87-32a8-4859-a0cd-0fa11320cade,Outcall,Returns,Reverse Pickup Enquiry,Good work,,,13/08/2023 22:41,13/08/2023 22:49,13-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
5d0a8665-dcbc-48d8-91ce-8ba82792b4c0,Email,Order Related,Delayed,It was good.,715cf764-0769-4c41-9028-64f110bdafff,03/08/2023 15:16,12/08/2023 07:22,12/08/2023 07:28,12-Aug-23,VISHAKHAPATNAM,LifeStyle,4412,,Logan Barnett,William Park,John Smith,31-60,Morning,5
c56ae01c-6bd0-46cb-8d28-d185ecdd8d97,Inbound,Order Related,Order status enquiry,,eebe7b59-0844-4521-ae0c-0e5115f5f05e,09/08/2023 11:38,09/08/2023 12:14,11/08/2023 22:38,11-Aug-23,SHIMLA,Mobile,58499,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
cafe5ed9-8911-45bd-a35f-7619d30a7d88,Inbound,Order Related,Delayed,I will talk to good person,eafc8890-4401-4a0b-a284-f3f2a42f2c32,02/08/2023 15:25,13/08/2023 23:48,13/08/2023 23:49,13-Aug-23,KATIHAR,Home,135,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b6eac215-9811-4b25-a3b9-62cb1318256b,Inbound,Order Related,Installation/demo,,dc235236-8978-4d7e-9faf-31af585ef5a1,05/02/2023 20:05,11/08/2023 10:58,11/08/2023 11:00,11-Aug-23,PUNE,Electronics,1299,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
b99d316d-1a8b-40b7-8eff-f612922029d2,Inbound,Returns,Reverse Pickup Enquiry,"Very polite, helpful, problem solving person lite talking thank you customer service.",9aed4e42-0478-4acf-9348-2158397c34c1,07/08/2023 09:10,11/08/2023 16:54,11/08/2023 16:59,11-Aug-23,PANCHKULA,LifeStyle,322,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
4736114b-c361-4cc4-b31a-1f5d6f1e6243,Outcall,Returns,Return request,,,,12/08/2023 09:47,12/08/2023 09:51,12-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e4d352d0-ede5-46a9-b6a2-9ea9366d657c,Outcall,Returns,Missing,,,,12/08/2023 12:37,12/08/2023 13:31,12-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d07f717f-0474-428d-b5b6-77a36e39cd61,Inbound,Returns,Missing,Thanks maam,,,12/08/2023 16:22,12/08/2023 16:30,12-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
d845a073-3d14-409c-a3ab-5ec148740eb7,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??????,,,12/08/2023 17:01,12/08/2023 17:04,12-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
cf2760ff-44d0-4bb1-8add-872b983f525c,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 12:36,13/08/2023 15:34,13-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
950b3820-15c6-4fff-977b-8fc00ce45988,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:57,13/08/2023 19:58,13-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
2eca700f-3172-419c-acc7-b35fd593882f,Inbound,Returns,Missing,,,,13/08/2023 21:46,13/08/2023 21:47,13-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
e5792226-7e97-4e47-af7e-0d3f88f84fd4,Inbound,Returns,Fraudulent User,Good ,ec0c8807-0dae-4de7-981d-7f43f153087a,01/08/2023 07:46,13/08/2023 10:31,13/08/2023 10:48,13-Aug-23,CHIRAWA,Home,1595,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
c6785143-e14d-4ba9-be98-b52e213c7bd3,Inbound,Order Related,Delayed,"No, it's all good.Just resolve my order problem.",bf40373b-25df-4cfd-afb2-e8be90e8c1b0,05/08/2023 14:56,13/08/2023 09:33,13/08/2023 09:34,13-Aug-23,SITAMARHI,LifeStyle,213,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4e22b269-b08f-47b3-8ddc-4d61bb92e65e,Inbound,Returns,Return request,,,,12/08/2023 13:23,12/08/2023 13:24,12-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
896c5c65-fea3-4621-aa7d-2e62bd034ed4,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 15:09,13/08/2023 15:12,13-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
28e915cd-0bd3-4427-86f9-f677ffa9dbbc,Inbound,Returns,Missing,Thank you ,,,12/08/2023 16:30,12/08/2023 16:31,12-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
d0ac4465-43aa-4a77-b62d-2b714b4d8fc2,Inbound,Order Related,Delayed,Worst service. Shopzilla you cannot get good customer satisfaction ,,,12/08/2023 20:25,12/08/2023 20:26,12-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
4bc9903f-9184-48ee-a4cd-939f7e42d6e9,Outcall,Returns,Fraudulent User,,,,13/08/2023 01:19,13/08/2023 01:34,13-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
e346ab11-05a8-4051-95dd-bec6351906a0,Inbound,Returns,Return request,Thanks you for my support ,,,13/08/2023 09:44,13/08/2023 09:47,13-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
9caca999-2aeb-4e29-a80e-d6191f8b364b,Inbound,Order Related,Invoice request,,,,13/08/2023 12:59,13/08/2023 16:46,13-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,4
ac429576-1aed-4483-b9c6-45266c23f191,Inbound,Returns,Return request,Sometimes customer needed language option is not available/visible ,72c0443a-8948-4392-a003-767275128a97,01/08/2023 20:38,12/08/2023 21:08,12/08/2023 21:12,12-Aug-23,ODDANCHATRAM,Home Appliences,6995,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
270c1318-ae98-4b58-8776-861b6ca680f5,Inbound,Returns,Reverse Pickup Enquiry,,c67673db-b43f-4a35-aecc-753fe8f61896,05/08/2023 18:12,11/08/2023 07:18,11/08/2023 07:22,11-Aug-23,ALIPORE,Affiliates,150,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
8205a5b3-2474-4b14-b346-ddbb6c93e4dc,Inbound,Feedback,UnProfessional Behaviour,Its very simpleKeep a mailbox were customers can send emails and also keep escalation matrix as wellIt is very frustrating when the only way to reach out to Customer care is to request a call back,9b9f5e27-f72e-4500-9254-92c8a7c0ce52,07/06/2023 12:06,09/08/2023 21:36,11/08/2023 21:02,11-Aug-23,MUMBAI,Mobile,29999,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
7345b03e-6478-4173-aaee-adaa7917c82a,Inbound,Order Related,Delayed,,1308510a-4d6d-41be-b7e7-69a49d440801,06/08/2023 08:27,11/08/2023 03:27,11/08/2023 03:30,11-Aug-23,HOSHIARPUR,Books & General merchandise,272,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
e4ba734c-b4c5-4d03-9cae-68706641793f,Inbound,Returns,Reverse Pickup Enquiry,Koi jyda acchi help nhi   h ,6b436110-09fe-47c0-a290-7dd2c238bb81,09/06/2023 18:49,11/08/2023 10:36,11/08/2023 11:25,11-Aug-23,BHIWANI,Mobile,15499,,James Jordan,Aiden Patel,John Smith,31-60,Morning,3
95ae3ad5-a60e-4ced-bc41-734ba8b04e5f,Inbound,Returns,Reverse Pickup Enquiry,,44118823-09d5-405d-8059-19bbccae17e6,22/07/2023 22:33,11/08/2023 18:35,11/08/2023 18:37,11-Aug-23,Kalyan,Home,275,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
8fc4b020-b824-4f31-a9af-0ef73ba8fb3c,Inbound,Order Related,Delayed,,,,13/08/2023 11:12,13/08/2023 11:14,13-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
3ca61f59-8977-46e8-9499-276f1f954707,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 16:33,13/08/2023 16:39,13-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
aea06a6b-8361-4c9b-8471-c4ef37e9f319,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 18:15,13/08/2023 19:18,13-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
1c3bef52-ae00-4754-afed-f6297f358e96,Inbound,Returns,Return request,,,,13/08/2023 18:35,13/08/2023 18:38,13-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
8b1d3ae9-42c1-477f-b7c6-5919dde60151,Inbound,Order Related,Invoice request,,,,13/08/2023 20:03,13/08/2023 20:09,13-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,4
f620b8c4-0ac6-47cd-9281-a3be2a0de1db,Inbound,Order Related,Delayed,Please take look on consumer's rights why you delayed the product,b422ede7-4e04-4555-b0c6-79216d6d0af3,04/08/2023 09:01,13/08/2023 05:45,13/08/2023 05:51,13-Aug-23,MEERUT,Electronics,35490,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,3
dd884ede-b06e-4b72-b063-e4b73174a8cd,Inbound,Returns,Reverse Pickup Enquiry,Good,150e22d2-496b-4a5d-b978-c9982ed4fd1c,14/06/2023 19:56,11/08/2023 14:59,11/08/2023 15:00,11-Aug-23,AHMEDABAD,Books & General merchandise,139,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
946b99d3-112e-40df-a131-0afb45853d4b,Outcall,Order Related,Order status enquiry,Very bad service ,,,12/08/2023 16:18,12/08/2023 18:50,12-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
52503d09-3fba-4721-ad6b-c7f7c36bccd9,Outcall,Order Related,Delayed,,,,13/08/2023 10:29,13/08/2023 12:58,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
ba64c878-f74b-41a8-b23e-fb7b2dd3b9fc,Inbound,Order Related,Delayed,Nothing else. Your delivery agents ate not existable for delivering products from your company side.,,,12/08/2023 20:18,12/08/2023 20:20,12-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
2645e954-a60a-4a36-a5a0-bdeed1504dcb,Outcall,Returns,Reverse Pickup Enquiry,No comment..all was good ,,,12/08/2023 21:54,12/08/2023 21:56,12-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
e84919c2-c5ad-4902-9b89-faf29d2b653f,Outcall,Order Related,Customer Requested Modifications,They just disconnected my call,,,13/08/2023 17:46,13/08/2023 17:47,13-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,1
b11a752f-6f80-4d67-955b-6fc4bb6aa8df,Outcall,Returns,Return request,,,,13/08/2023 22:07,13/08/2023 22:09,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
965f5d6b-016c-4e58-bb9b-f699bffd7a5e,Inbound,Order Related,Delayed,,0b77f7c7-86e5-4c6a-98b8-607b9cc08375,03/08/2023 16:18,12/08/2023 12:27,12/08/2023 15:03,12-Aug-23,NEW DELHI,Furniture,9519,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
b179c40f-5ac7-4f3a-ae84-e215b48c7b0d,Inbound,Returns,Reverse Pickup Enquiry,,360e89fa-b299-47d0-b8a6-7498af269534,05/08/2023 15:58,09/08/2023 15:15,11/08/2023 11:14,11-Aug-23,YAMUNANAGAR,LifeStyle,173,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,4
3c2c634f-917f-4318-bfc4-aa6007376491,Inbound,Returns,Return request,,e3d3787f-079e-47ef-949c-be456715b346,05/08/2023 15:40,11/08/2023 20:24,11/08/2023 20:25,11-Aug-23,JAMUI,LifeStyle,654,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
bd02e83f-78e6-44c8-aaae-e42be74852dc,Inbound,Returns,Reverse Pickup Enquiry,The Customer Support person was so polite on call and I am very satisfied with my issue. Thank you so much??,,,12/08/2023 13:25,12/08/2023 13:47,12-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
308335ca-3ce4-44da-b67a-6111dcba9edb,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:58,12/08/2023 20:00,12-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d1e3a088-6c3b-4879-a376-69b6a7f37442,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:39,12/08/2023 23:39,12-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
5b109f21-83e0-4bad-8558-db4e9a34fa9e,Inbound,Returns,Fraudulent User,,,,13/08/2023 12:05,13/08/2023 12:06,13-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
14425f3a-d5a7-40b0-b448-3a16445201f8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:27,13/08/2023 17:34,13-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
0906b5d2-1f98-4a2a-aab2-643c88b6b247,Inbound,Order Related,Delayed,,69ecb243-2fd1-44f6-9917-3e32b1630997,05/08/2023 18:23,12/08/2023 19:18,12/08/2023 19:30,12-Aug-23,HYDERABAD,Electronics,99990,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9a1546a1-8faf-4723-8f99-33ed2bf462e6,Outcall,Returns,Return request,,8f1bd6e3-0bc5-4b9f-a070-628d4f6964bb,03/08/2023 09:20,12/08/2023 10:47,12/08/2023 10:50,12-Aug-23,DAINHAT,Electronics,999,370,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
acba8a4d-4eb7-4f56-8046-fd3cb0d129f8,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 08:45,12/08/2023 08:49,12-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
ba0b8eb1-7482-4753-9593-6b5d15c77352,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:08,12/08/2023 10:11,12-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
71037f2e-a8b2-488e-b68b-f896de722602,Inbound,Returns,Return request,Thank you solve my issue. ,,,12/08/2023 20:17,12/08/2023 20:21,12-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
096984ac-ac3c-4173-bda8-d96224001f7a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:47,13/08/2023 11:52,13-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
179b9a7f-29dd-483a-9397-b02f0c38fb13,Inbound,Feedback,UnProfessional Behaviour,Very bad ,,,13/08/2023 13:46,13/08/2023 13:54,13-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,1
a62169d6-15bd-4e69-a387-e73f991c15a1,Outcall,Order Related,Delayed,Good,ac344789-8d24-4d56-8151-3fab1b3a0073,04/08/2023 13:01,12/08/2023 16:00,12/08/2023 16:08,12-Aug-23,BHIWANI,Books & General merchandise,206,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
0087be38-3031-4c2c-af8c-868919e11bae,Inbound,Cancellation,Not Needed,,f1e37c3e-6b27-4afb-95cc-5c8c876c79ce,05/08/2023 15:52,12/08/2023 11:36,12/08/2023 11:41,12-Aug-23,WASHIM,LifeStyle,387,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
f2ab33bf-40ad-4e90-92db-bdb1ae1c2029,Outcall,Shopzilla Related,General Enquiry,,,,11/08/2023 06:54,11/08/2023 06:55,11-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
b40ee7d8-5a48-4bbc-bfac-4875c24cc9ce,Inbound,Returns,Reverse Pickup Enquiry,Helping natur of customer care executive ,a5e8b23a-5ab0-4dfe-8ac6-b676312efdd0,30/06/2023 15:09,11/08/2023 20:36,11/08/2023 20:49,11-Aug-23,MANDASUR,Books & General merchandise,435,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
61b7ee72-b983-42b6-a9d3-db08f6df4078,Inbound,Order Related,Order status enquiry,Delivery was canceled some times without any information ,1db9d32d-c02f-4495-bdec-6a32fb3c5760,05/08/2023 21:06,11/08/2023 16:32,11/08/2023 16:46,11-Aug-23,PUNE,Home,669,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
28a15369-c4ea-4256-921c-810d6da39825,Inbound,Order Related,Order status enquiry,,7ee17d99-c3ae-4c63-80ad-dc34c957e940,08/08/2023 16:00,12/08/2023 13:12,12/08/2023 19:22,12-Aug-23,KANPUR,Mobile,19999,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
8cc6c9e0-578f-4581-8a0f-ab3afc3fab0f,Outcall,Returns,Reverse Pickup Enquiry,,a64b2724-654b-4d40-b2e9-9e191cfaccf9,09/08/2023 08:58,11/08/2023 20:02,13/08/2023 17:00,13-Aug-23,PANIPAT,Electronics,331,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
9854dc3e-198d-4fe1-9b04-46968a367a30,Inbound,Returns,Reverse Pickup Enquiry,,7a39c5da-0264-4f60-b546-e5344517c9f1,07/08/2023 19:30,11/08/2023 00:09,11/08/2023 00:10,11-Aug-23,RAIPUR,Books & General merchandise,2399,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
666ae348-eae7-41e4-af21-13d66437d8db,Inbound,Order Related,Order status enquiry,,55688606-0ca9-4aa4-b57e-a79a03c0b6d4,09/08/2023 18:47,11/08/2023 22:14,11/08/2023 22:15,11-Aug-23,GWALIOR,Books & General merchandise,54,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
530c2d08-a2fb-4fea-9d7b-2f3463bcde59,Inbound,Order Related,Order status enquiry,,88252b26-365e-401d-a7bb-c7ebabd1bf41,12/08/2023 00:23,13/08/2023 14:59,13/08/2023 15:00,13-Aug-23,KOHIMA,LifeStyle,2749,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
82875bc8-542a-472e-9bd4-eb7049545a77,Inbound,Order Related,Invoice request,Good,,,12/08/2023 08:56,12/08/2023 08:59,12-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
96fe3c75-a321-4de0-aeb6-d6e2881e3670,Inbound,Returns,Return request,,,,12/08/2023 11:06,12/08/2023 11:07,12-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
a6049ef0-fc38-4614-8319-13a9acead808,Outcall,Cancellation,Return cancellation,,,,12/08/2023 11:01,12/08/2023 12:12,12-Aug-23,,,,568,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
76ce5471-a030-470e-8f35-0298436d98db,Inbound,Order Related,General Enquiry,,,,12/08/2023 15:57,12/08/2023 18:15,12-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
62d93340-5ff6-4ec7-a14c-ecf5c49d5ea9,Inbound,Order Related,Delayed,,,,12/08/2023 16:25,12/08/2023 16:28,12-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
e9d08a31-602d-4664-9769-f0f52b7d8517,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,12/08/2023 21:54,12/08/2023 21:58,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
fda40de2-2a1e-4b81-af46-67cd6aeb198e,Inbound,Order Related,Installation/demo,Good,281658db-b461-491f-a457-9cf9c006a228,03/08/2023 13:06,11/08/2023 17:31,11/08/2023 17:32,11-Aug-23,HYDERABAD,Home Appliences,11999,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
4a76616d-c783-4c9c-8a77-a2fed467746f,Email,Returns,Fraudulent User,Nice person ,692f13bb-e93c-42c8-8b27-362c4672d72a,01/08/2023 09:19,11/08/2023 19:24,11/08/2023 19:27,11-Aug-23,KANNAUJ,LifeStyle,228,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,4
ebc56b78-e5c4-4f2d-939d-dc4c70feae71,Inbound,Returns,Fraudulent User,,d0755ce6-a553-4fa6-8a71-b9f5478338d1,08/08/2023 00:32,13/08/2023 12:25,13/08/2023 12:30,13-Aug-23,MUMBAI,Electronics,449,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
9d555f4e-b629-4f31-bcd2-e4e20417bef7,Inbound,Returns,Service Centres Related,,2142c356-6b5a-427d-a60b-f15ffe92d12d,,13/08/2023 11:56,13/08/2023 12:19,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4daacfa3-77a1-4bb0-b22b-f462e327dc76,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 20:19,12/08/2023 20:54,12-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
4aa60446-8a2b-4311-bcf0-bb67cc1b9499,Inbound,Returns,Damaged,Hi...today I'll talk to Shopzilla coustomer care executive and I'm fully satisfied..he will given to me full attention thanku sir for everything..,,,13/08/2023 18:24,13/08/2023 18:39,13-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
c9175ac5-c61b-42d8-bcf8-68df7458cccc,Outcall,Returns,Return request,,a357ba0d-e0ab-4338-96c3-3b7c1fd44c06,02/08/2023 17:19,12/08/2023 14:11,12/08/2023 14:25,12-Aug-23,RISOD,Electronics,999,,Maria West,Mia Patel,Olivia Tan,>90,Morning,3
cf5cfa1a-cfce-4204-b8c4-bce0dc697905,Inbound,Returns,Exchange / Replacement,,3289e86d-f620-473b-97cb-4c5f14f8f034,09/08/2023 20:23,11/08/2023 11:13,11/08/2023 11:15,11-Aug-23,FARIDABAD,Mobile,32999,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
37e5b8af-de1d-407f-a705-bbb33e85fac7,Inbound,Returns,Technician Visit,,a8e25b88-f357-4847-9a27-e049f5d25ece,28/06/2023 11:15,12/08/2023 14:00,12/08/2023 14:21,12-Aug-23,HYDERABAD,Home Appliences,34999,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
2a07822f-353f-46ea-b77b-9d1cbe25fa16,Inbound,Returns,Service Centres Related,Very well execute ,97c8816f-012d-4848-9138-e55c760f8977,28/07/2023 11:49,11/08/2023 20:07,11/08/2023 20:18,11-Aug-23,BAREILLY,Electronics,899,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
cd7b1a10-eeca-4bce-a9d3-cb63799d4588,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:07,12/08/2023 17:19,12-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
4f517600-f3c6-4b99-bb6b-a77ddcf5d65c,Outcall,Refund Related,Refund Enquiry,Congratulations ,,,12/08/2023 19:04,12/08/2023 20:47,12-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
29360e84-501f-4d0d-ac3e-176930a77765,Outcall,Order Related,Customer Requested Modifications,,,,12/08/2023 20:10,12/08/2023 21:25,12-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
72e3bc19-af87-49b2-addf-78099ca906e7,Email,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:23,13/08/2023 11:02,13-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,4
7dbe872a-352f-42d3-a407-a6d326c8042b,Inbound,Cancellation,Not Needed,,e38cf00a-517c-428e-8934-1cbecbe1865b,04/08/2023 11:03,11/08/2023 10:45,11/08/2023 10:46,11-Aug-23,KOZHIKODE,Mobile,13999,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
0879ede4-24ae-4404-8d67-8853d3f425c9,Inbound,Returns,Reverse Pickup Enquiry,,57837e98-092b-41b0-afc3-7cf1fda1e697,19/07/2023 18:34,11/08/2023 18:12,11/08/2023 18:35,11-Aug-23,BELGAUM,Electronics,7399,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
8e096bc2-5b64-4bf5-afa3-1c2966a98772,Inbound,Cancellation,Not Needed,,,,13/08/2023 19:21,13/08/2023 19:23,13-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
b9455012-90ad-44ee-b0f0-57c8a3ba0fee,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 09:11,13/08/2023 09:15,13-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
df52ba7d-5b72-46d4-869c-9efb79bc3eb3,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:48,13/08/2023 22:52,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
b09360ba-d90f-4de8-ba33-4e90eddee8df,Inbound,Returns,Return request,,,,13/08/2023 23:42,13/08/2023 23:44,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
c22dc0bf-d300-4729-8d87-e21070a71bb7,Inbound,Returns,Reverse Pickup Enquiry,I have a believe in Shopzilla but now I afraid to order something.Because of not returning product today.I lost my believe from Shopzilla. ??,128d6fc8-8807-4691-9a8e-d13de4042b83,25/07/2023 17:56,08/08/2023 21:43,12/08/2023 21:04,12-Aug-23,KULLU,Electronics,1099,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
732c1822-50e3-42b0-a1c7-bbb48fb732ad,Inbound,Order Related,Delayed,,4b90a7a6-6ae6-4826-813e-e80414a20af8,05/08/2023 20:14,11/08/2023 20:58,11/08/2023 21:03,11-Aug-23,JAYSINGPUR,Home Appliences,10499,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
ab504429-37cb-4881-b9ab-7bad63e70c53,Inbound,Returns,Reverse Pickup Enquiry,Good ,0948f6de-5fe5-4c99-9d51-f337793ba013,01/08/2023 21:51,11/08/2023 08:20,11/08/2023 08:30,11-Aug-23,FEROZEPUR,Books & General merchandise,829,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
23d75db2-66b0-4ad2-902c-b024be8b087a,Inbound,Returns,Reverse Pickup Enquiry,,571d61b4-5110-42aa-b92d-1d8b71ff5c73,01/08/2023 10:47,11/08/2023 11:59,11/08/2023 12:07,11-Aug-23,DWARAHAT,Mobile,7745,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1f60b2c1-755b-4a9d-bbdb-30c5d870edd1,Inbound,Shopzilla Related,General Enquiry,Thank you for your support.,8900a6a2-6514-401a-a752-e23c47860bb2,05/08/2023 11:24,11/08/2023 13:11,11/08/2023 14:12,11-Aug-23,HALDIA,Books & General merchandise,255,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
7c056330-339d-4ae8-ac59-e416b1b3fcd3,Inbound,Returns,Service Centres Related,Ok,9dbc5d8b-57fe-4d25-8e1c-ebf462a84dd4,04/08/2023 13:12,11/08/2023 15:37,11/08/2023 15:42,11-Aug-23,SATNA,Electronics,1134,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
66eee6a7-daf1-4735-aab6-0697c6da1512,Inbound,Order Related,Delayed,,,,12/08/2023 12:11,12/08/2023 12:36,12-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
e6418358-5337-4808-89d4-3f338a7fd11d,Inbound,Order Related,Order status enquiry,Excellent job . I appreciate him . ,,,12/08/2023 13:27,12/08/2023 22:22,12-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
61fd0f56-8716-4027-9547-7d3417c916c4,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:11,13/08/2023 19:21,13-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
63cec1ee-d114-4eaf-8a25-ea2b4d80218d,Outcall,Returns,Reverse Pickup Enquiry,Good Conversation..good speaking thank you very much sir.. ..??????,,,13/08/2023 22:50,13/08/2023 22:51,13-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
50c09aeb-8638-4193-8c72-a26d57b1ba83,Inbound,Returns,Reverse Pickup Enquiry,To good ,,,13/08/2023 23:35,13/08/2023 23:39,13-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
57fdb06d-91d5-4956-ad62-c26d3cacf9bf,Inbound,Returns,Missing,,da09b2bc-2702-4917-8e0c-762603dbcca8,07/08/2023 23:59,11/08/2023 10:52,11/08/2023 23:03,11-Aug-23,GURGAON,LifeStyle,1219,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,4
015c7483-b565-49f1-bd42-5c545e8da520,Inbound,Returns,Missing,Good response thank you ,c0549902-e0f7-42a7-8de9-40d485eed2a3,03/08/2023 08:02,12/08/2023 12:39,12/08/2023 12:41,12-Aug-23,CHITTOOR,LifeStyle,379,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
6fe902d9-7461-473a-b055-b711e66feda0,Inbound,Product Queries,Product Specific Information,Everything done in good manner,,,11/08/2023 23:02,11/08/2023 23:04,11-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
31c2ab8a-bdfa-46d2-921b-86f1012c2b3e,Inbound,Returns,Service Centres Related,,,,12/08/2023 18:05,12/08/2023 18:51,12-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
5523b789-4288-4ed8-bb68-a32ea9414e9e,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:25,12/08/2023 22:09,12-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
02768a05-f49e-4089-a025-5a0d9439baa4,Inbound,Returns,Return request,,961a0ad2-8c24-41d2-b42b-ad813c6b76b6,04/08/2023 09:40,11/08/2023 03:32,11/08/2023 03:34,11-Aug-23,CHANDIGARH,Electronics,1299,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
136316ad-712e-4cbe-a342-9b20184d01e6,Inbound,Returns,Fraudulent User,,cf1c95dd-aae9-449e-8758-bde2743b5476,02/08/2023 10:12,11/08/2023 11:20,11/08/2023 11:24,11-Aug-23,PUNE,Electronics,1299,,Lindsey Colon,William Park,John Smith,31-60,Morning,3
bd243d38-f3dc-4efc-b061-0d6d18e10cf0,Inbound,Order Related,Delayed,,27eafa4c-9125-4ff8-93cb-b1935284060b,04/08/2023 17:18,12/08/2023 12:35,12/08/2023 12:35,12-Aug-23,MOHALI,Books & General merchandise,549,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
6e47b3d0-bf68-4085-bbfb-affd63730726,Inbound,Order Related,Order status enquiry,,14e52e43-fc67-4ce0-94ea-236030089ec5,08/08/2023 21:20,11/08/2023 10:49,11/08/2023 10:50,11-Aug-23,AGARTALA,Books & General merchandise,699,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
8c335b41-58ad-445b-99a8-a3f9b357279e,Inbound,Returns,Return request,,65923d99-da24-4035-94b2-e6de64670c4b,31/07/2023 20:50,11/08/2023 10:51,11/08/2023 10:53,11-Aug-23,MANDI DABWALI,LifeStyle,758,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,4
12b33979-abe6-409d-8489-d038070ed047,Outcall,Order Related,Delayed,Very happy ????,7c9e8bc7-db2a-4d30-82c5-8449af279ada,07/08/2023 17:04,11/08/2023 11:53,11/08/2023 13:14,11-Aug-23,SASARAM,Home Appliences,11999,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
0193974b-efe5-4551-b3f0-efed2664f33c,Outcall,Cancellation,Not Needed,,e7005a85-c130-4dd7-a415-8e2dcf16ba79,02/08/2023 23:00,11/08/2023 13:31,11/08/2023 13:32,11-Aug-23,NEW DELHI,Home,995,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
02aafffc-5994-4f76-84b1-23897efce008,Inbound,Order Related,Delayed,,8e39b73e-e5ef-4123-a434-74dbd03de07f,03/08/2023 18:19,11/08/2023 19:06,11/08/2023 19:09,11-Aug-23,GURGAON,Books & General merchandise,380,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
1f55359a-621f-427d-90f4-ab235a6d5a4d,Inbound,Feedback,UnProfessional Behaviour,,c9d620e2-b188-4afa-b86e-6baf9dc530a7,10/08/2023 13:18,11/08/2023 21:49,11/08/2023 21:55,11-Aug-23,ALLAHABAD,Books & General merchandise,242,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4164265b-ca84-4666-b48e-b808f824f0e5,Email,Order Related,Installation/demo,,,,12/08/2023 11:05,12/08/2023 11:27,12-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,4
8d574102-1a84-44c0-bdbd-5a69511588e2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:38,12/08/2023 15:43,12-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
514062dd-b377-4dbe-9efb-a8b9ff1ee79a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:55,13/08/2023 15:24,13-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
b01d78a9-b6d9-49b6-ae40-ca4b4fed3aaf,Inbound,Returns,Reverse Pickup Enquiry,Return date today last day but no return option?,,,12/08/2023 18:15,12/08/2023 19:23,12-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
f2444c00-158b-4682-ae18-a074d09e849e,Inbound,Returns,Missing,,,,12/08/2023 20:15,12/08/2023 22:42,12-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3584c1ec-2f66-4cca-96f1-30afb4c38f9b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:58,13/08/2023 00:31,13-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
322059f8-9df7-4ce7-bca6-f22b65cffd10,Inbound,Payments related,Wallet related,,,,13/08/2023 10:09,13/08/2023 10:11,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
c881dc16-198a-41b0-9486-b381acc0d347,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:10,12/08/2023 19:26,12-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
fa71046f-fcfb-4372-9cc0-73793988d396,Inbound,Feedback,UnProfessional Behaviour,Very good behaviour,,,12/08/2023 19:35,12/08/2023 19:42,12-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
90d68d2a-061f-4956-a962-e3c372daf95c,Inbound,Returns,Fraudulent User,,,,12/08/2023 19:52,12/08/2023 19:53,12-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
8395385a-6f72-4cb4-8195-00f041e42af2,Inbound,Shopzilla Related,General Enquiry,Consultant was so polite and nice to communicate with her ??,,,13/08/2023 18:41,13/08/2023 18:42,13-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
5cc8c195-65e3-43c0-a6f9-1da0abc227d4,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:14,13/08/2023 21:21,13-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
59a0924a-250a-4e8d-bb60-aa9dc565ef8e,Outcall,Order Related,Installation/demo,,,,13/08/2023 21:16,13/08/2023 21:17,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
4bcc0b92-9801-4028-9107-e47ef5f957d9,Inbound,Returns,Fraudulent User,,0a9902e9-d2d7-43bc-8564-5b8d8306a847,10/07/2023 07:35,11/08/2023 00:18,11/08/2023 00:20,11-Aug-23,NEW DELHI,LifeStyle,1199,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
b2ebf3a1-27a9-4933-ad4e-eba28a4292dc,Outcall,Order Related,Installation/demo,,58008e97-33c2-4bff-ad5b-e6c872621c31,15/03/2023 07:58,11/08/2023 13:01,11/08/2023 13:08,11-Aug-23,CHENNAI,Electronics,1799,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
4faa2714-ad69-4919-8bf3-dfa973c773f1,Inbound,Order Related,Delayed,This is for the first time in my life i have talked to a very polite and intelligent customer service agent who solve my query with in a few minutes. ...she is the best .,c7684444-e841-4156-af9e-0b31d18ac64a,04/08/2023 15:23,12/08/2023 17:31,12/08/2023 17:34,12-Aug-23,BISAULI,LifeStyle,399,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
84b7a6d8-6c8d-4440-a9eb-0f5ca3d83f31,Inbound,Order Related,Order status enquiry,,12f41fa0-52c8-4660-af43-975a37ef0196,09/08/2023 22:48,11/08/2023 13:19,11/08/2023 13:54,11-Aug-23,VIJAYAWADA,Electronics,9999,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
90064d82-d822-4f81-8477-de6d57817fbb,Inbound,Returns,Reverse Pickup Enquiry,,f687214c-0aeb-4b43-9f5d-ac6ef45f4361,01/08/2023 16:41,11/08/2023 17:01,11/08/2023 17:25,11-Aug-23,SONIPAT,LifeStyle,569,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
8c57b006-0ffd-4f35-a8eb-078aebb2d810,Inbound,Returns,Return request,,41cbea26-aac2-4eac-a696-2cfad749dcce,26/07/2023 14:18,11/08/2023 17:55,11/08/2023 18:01,11-Aug-23,BHOPAL,Books & General merchandise,4999,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
429a3f1c-f8b6-474d-a0ac-97cb5981e332,Inbound,Returns,Wrong,Improve service ,98427241-2de7-4eab-9070-7a325a7a2ced,02/08/2023 21:16,11/08/2023 19:23,11/08/2023 19:49,11-Aug-23,SANGARIA,LifeStyle,329,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
5f909cc1-ad8f-4dca-a268-26ef53dbb150,Inbound,Returns,Return request,,,,12/08/2023 11:45,12/08/2023 13:41,12-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
b21f53bb-301c-4e9f-8818-c231225798af,Inbound,Order Related,Delayed,Happy ,638049ba-89ac-4265-bc89-ecf0214dc531,17/07/2023 20:09,11/08/2023 15:51,11/08/2023 15:54,11-Aug-23,KENDRAPARA,Electronics,1449,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
81ef9630-6990-46c4-a6f0-4c4cef077021,Inbound,Shopzilla Related,General Enquiry,Very good communication,,,10/08/2023 23:30,11/08/2023 15:55,11-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
001701cb-e79e-4007-b73c-462e7e2b3906,Inbound,Returns,Reverse Pickup Enquiry,Exllent customer service ,63268937-1795-40a1-baeb-fec139586f91,04/08/2023 14:15,11/08/2023 09:21,11/08/2023 09:29,11-Aug-23,VARANASI,LifeStyle,419,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3e70fecb-eb41-41c1-9a20-6f005390be37,Inbound,Returns,Return request,,df89bfb8-096f-489b-a958-133a33c8c676,03/08/2023 01:46,11/08/2023 18:30,11/08/2023 18:33,11-Aug-23,BHUBANESWAR,LifeStyle,999,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
ec5f43c8-1ae2-492b-a420-bb7c8a571e39,Inbound,Order Related,Installation/demo,,4d2cf8a8-1c86-404a-8cf2-3b4dc415888e,05/08/2023 18:11,12/08/2023 15:27,12/08/2023 15:29,12-Aug-23,MHOW,Home Appliences,12999,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a6060cad-7237-42d5-827e-b6b1bda00bc3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:30,12/08/2023 13:41,12-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
aab4275a-2c35-4fcd-bedc-bd5166bc9b0e,Inbound,Returns,Return request,,,,13/08/2023 13:04,13/08/2023 13:18,13-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
4eda4148-41f2-4640-8842-6403699e2cd5,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:39,13/08/2023 19:47,13-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
da98ea9c-7360-4fc0-b566-eaf0ecd2b8d4,Inbound,Returns,Service Centres Related,Worst service I have feel,a8126e20-d05f-4dd6-bf0a-a2c25f8fec87,19/02/2022 15:07,12/08/2023 19:52,12/08/2023 19:54,12-Aug-23,MACHILIPATNAM,Home Appliences,5490,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
64eacf92-51f4-45b1-adc5-45c161e17b84,Inbound,Cancellation,Not Needed,Prblm solve nh hori,73c4396e-cecf-4259-be49-bd1f118f90ee,31/07/2023 12:57,11/08/2023 15:52,11/08/2023 17:06,11-Aug-23,SHAHPUR,Home Appliences,31314,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
1eee1d3c-5c80-4798-86b6-4a0e6ffc3455,Inbound,Shopzilla Related,General Enquiry,nyc,,,10/08/2023 11:20,11/08/2023 07:09,11-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8e2dbf65-f984-4620-913e-1277e486edd5,Inbound,Payments related,Payment related Queries,Thank you,279f52f0-0ca8-4bc3-a00c-e61083da71c9,18/05/2023 15:46,11/08/2023 10:01,11/08/2023 10:04,11-Aug-23,HIMATNAGAR,LifeStyle,1337,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5389bac0-c523-4fc0-a84a-c571b311ae44,Inbound,Returns,Return request,Very good ,b693f40b-50ed-4c75-8da5-e04c0e4d47ca,05/08/2023 10:28,11/08/2023 11:57,11/08/2023 12:34,11-Aug-23,KENDUJHAR,LifeStyle,1224,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
72711d25-e9c6-4c1f-aa0b-c38bedffee09,Inbound,Order Related,Installation/demo,,efb480d7-fdcb-484e-a744-ed0989a3828f,16/12/2022 10:00,11/08/2023 14:25,11/08/2023 14:32,11-Aug-23,BASTI,Electronics,2299,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
b8f409aa-0ee7-4362-aeff-7d91e7a78602,Inbound,Order Related,General Enquiry,,,,12/08/2023 15:00,12/08/2023 17:34,12-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
1671e398-8f4a-4e66-a466-a02cdf9bc701,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 14:14,13/08/2023 20:45,13-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,1
1ae379dc-df9a-4839-9c2d-85f9d514c1a4,Inbound,Returns,Return request,Very good ,,,13/08/2023 17:49,13/08/2023 17:51,13-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
ea077ec1-6dd7-42a6-9440-361a6baef98f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:38,13/08/2023 21:41,13-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
d334e520-4bdd-48f8-803f-b27352cee6bc,Inbound,Returns,Return request,,7e4f5610-18f8-4b75-ba80-2dd3654ce85c,07/08/2023 20:20,11/08/2023 10:31,11/08/2023 10:36,11-Aug-23,GUWAHATI,LifeStyle,599,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
f4f6fc80-d71e-46f4-ad90-25f438666551,Inbound,Refund Related,Refund Enquiry,,d2fd1de9-abe0-4ad4-a751-d3b2d1de3352,08/08/2023 14:30,11/08/2023 19:17,11/08/2023 21:48,11-Aug-23,NAYAGARH,Mobile,12990,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
be79219d-971d-40b0-8834-5e7167e0a1fd,Inbound,Returns,Fraudulent User,,62833435-bc36-4cbd-a52d-58d49a995780,06/08/2023 08:29,11/08/2023 19:39,12/08/2023 22:01,12-Aug-23,HYDERABAD,Books & General merchandise,136,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
4c01bc02-756c-4c33-b99c-09c6f2a1c677,Outcall,Order Related,Customer Requested Modifications,,84666287-7be7-4d91-a662-fbb145d4a453,11/08/2023 23:07,11/08/2023 23:45,11/08/2023 23:46,11-Aug-23,LUDHIANA,LifeStyle,371,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
87441436-7053-4791-acf7-30cecfb55e8a,Inbound,Order Related,Delayed,It was good ,,,12/08/2023 18:36,12/08/2023 18:38,12-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
7d4396a9-0247-4e09-9612-822f543318d7,Outcall,Refund Related,Refund Enquiry,,,,12/08/2023 22:33,12/08/2023 22:40,12-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
0a69845c-271c-446e-83de-c9db9a3ce086,Inbound,Returns,Return request,,,,13/08/2023 18:24,13/08/2023 18:26,13-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,2
110c923a-ca97-4ce4-8fb9-ede3996d58a5,Inbound,Returns,Fraudulent User,,5f1b9173-2d66-4b18-9152-c25c7f9424e3,07/08/2023 20:22,10/08/2023 23:12,11/08/2023 08:22,11-Aug-23,CHENNAI,Books & General merchandise,296,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
8fee4fcd-ae1b-46be-af86-60538450b807,Inbound,Order Related,Installation/demo,So plz mujhe mera amount dal di sound and baise achha   aur sound of is so Bad aap mera amount kar dijiye ,11324177-5f32-4af0-b459-71830ee3d4f2,07/08/2023 17:47,11/08/2023 20:55,11/08/2023 20:56,11-Aug-23,INDORE,Electronics,4498,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f9096217-09ab-4e0a-b79d-06acfaa70231,Inbound,Order Related,Delayed,,,,13/08/2023 16:13,13/08/2023 16:19,13-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
0cad28fb-c325-46a7-966d-116c2c310732,Inbound,Returns,Fraudulent User,,,,12/08/2023 18:00,12/08/2023 18:01,12-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
2b40bb4f-26f4-48b4-9c63-9c9d853bf8b4,Inbound,Order Related,Delayed,,,,13/08/2023 07:45,13/08/2023 07:46,13-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
bdd6bf02-c195-48ba-acc4-57c7de7b7b2a,Inbound,Returns,Return request,,,,13/08/2023 13:00,13/08/2023 13:02,13-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
472249cb-c289-4953-a0a9-cf6243a7ae0a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:31,13/08/2023 16:17,13-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3b63bca0-de25-4a3b-a504-8e58addf8f29,Inbound,Returns,Service Centres Related,Thank ,,,13/08/2023 17:46,13/08/2023 17:51,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
b447d225-1402-4a9f-912c-b32bd749dc48,Email,Returns,Reverse Pickup Enquiry,Countine helpless your customer support team ,ef8a3c83-db21-4cfa-89cb-4a52e5c5bdf4,19/06/2023 23:07,13/08/2023 19:41,13/08/2023 19:54,13-Aug-23,NAGPUR,LifeStyle,493,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b5c4860c-4f4b-4e1b-a4f0-d1e20f3d631d,Inbound,Returns,Return request,,58877004-1c1d-4d10-aff6-93b45b91c6d0,05/08/2023 12:07,10/08/2023 21:17,11/08/2023 11:57,11-Aug-23,HATHRAS,LifeStyle,1489,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
152bb427-624e-48e7-8d95-a37f7207e572,Inbound,Refund Related,Refund Enquiry,,b6ee39bc-a69d-49b0-a8a7-886d1256c8cf,07/08/2023 23:54,11/08/2023 00:16,11/08/2023 00:17,11-Aug-23,PUNE,Electronics,1799,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
b80d7f11-f96b-41ff-8761-c8584773ee43,Inbound,Returns,Service Centres Related,very good support,55a2a645-889e-4b6e-99ed-684a390354cf,30/04/2023 12:00,11/08/2023 21:18,11/08/2023 21:19,11-Aug-23,CHHATARPUR,Electronics,9999,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
18e12216-592d-4173-ad82-8bcf345f710e,Inbound,Order Related,Delayed,pretty good,0b14d842-c3b9-456e-982d-4966ff5e3963,03/08/2023 02:14,11/08/2023 21:28,11/08/2023 21:32,11-Aug-23,CACHAR,LifeStyle,498,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
3b88f722-0f7b-4cb3-a840-d2673c13219b,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 11:29,12/08/2023 14:03,12-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
d68ea15f-281d-4570-87c7-6e3139264856,Inbound,Returns,Fraudulent User,,,,12/08/2023 14:59,13/08/2023 06:22,13-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bf0fb586-718e-4a41-ae7e-e82a0ca315f8,Outcall,Returns,Fraudulent User,,,,13/08/2023 07:05,13/08/2023 07:10,13-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
31006bdf-43f3-4095-9fe0-e05d16930ad4,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:56,12/08/2023 17:58,12-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b635d244-124e-4ffa-9ffd-5d215d6a2724,Inbound,Returns,Wrong,,,,13/08/2023 08:10,13/08/2023 08:20,13-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
ef4e8af9-7668-4c1b-8d3a-eca3bc45be79,Inbound,Returns,Service Centres Related,,8fc49955-dcd7-4dd1-97cb-97bd12587d92,13/09/2022 01:17,10/08/2023 13:18,11/08/2023 12:04,11-Aug-23,SHEIKHPURA,Electronics,1163,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
4c592d4c-af61-49d3-8f4a-9e4e63593ff2,Email,Refund Related,Refund Enquiry,,b92851b3-b8d0-4326-abab-8761d5abc61f,11/08/2023 00:54,11/08/2023 16:20,11/08/2023 16:29,11-Aug-23,TEZPUR,Mobile,61999,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
44e2f191-6ff6-40bd-a9c9-1994ab9ba4d9,Inbound,Order Related,Delayed,,fb9f1fa8-78e1-4a5f-b452-0329e1156c26,06/08/2023 21:06,12/08/2023 09:20,12/08/2023 09:21,12-Aug-23,CHENNAI,Electronics,44990,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
d1f774e1-93e4-44a7-9944-35a57b607c4a,Inbound,Order Related,Installation/demo,,abbee5e9-4351-428e-b5e4-3c412a8023f3,30/09/2022 15:27,11/08/2023 14:03,11/08/2023 14:12,11-Aug-23,KURNOOL,Electronics,11499,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
c9cb0b14-8d1f-41d8-8272-5077ff3a57fd,Inbound,Order Related,Delayed,Customer care   se   connect Ho paye vaise koi suvidha kar dijiye,eab68aa8-34ef-4e21-a1e9-38e1f4b6d9f2,09/08/2023 15:14,12/08/2023 08:06,12/08/2023 08:09,12-Aug-23,AHMEDABAD,LifeStyle,549,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
988825a1-a680-4da3-8757-05b2b79bc2d3,Inbound,Returns,Fraudulent User,Good solve problem ,faca7b1b-3a37-438e-a2da-41c7ad0078ed,09/08/2023 16:39,11/08/2023 23:36,11/08/2023 23:41,11-Aug-23,NEW DELHI,Books & General merchandise,58,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
02a676b8-eff1-46fa-9616-18c78a289d95,Inbound,Returns,Reverse Pickup Enquiry,Thnk u,8a48c4b9-6113-4748-a69b-c7503888ff45,09/08/2023 00:50,11/08/2023 19:24,11/08/2023 19:29,11-Aug-23,NEW DELHI,Books & General merchandise,201,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
696801bf-4ab9-4d6b-9937-71fa260dcb06,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:35,12/08/2023 10:41,12-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,3
34766c92-dd9b-403e-a030-58b8a1d6632f,Inbound,Returns,Service Centres Related,,,,12/08/2023 16:33,12/08/2023 16:40,12-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
009621a2-465c-47bc-8a0a-be15cd01f3f1,Outcall,Order Related,Delayed,,,,13/08/2023 12:12,13/08/2023 12:22,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
b972c728-9ab9-4109-b5bf-7ee5cc8a70c9,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 17:21,12/08/2023 17:27,12-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
c0f83c28-cf50-4149-a24c-5cb788cdd895,Inbound,Refund Related,Refund Related Issues,Good,,,12/08/2023 23:00,12/08/2023 23:01,12-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
c704ed68-b627-4c4a-91d5-f7a804a1757b,Inbound,Payments related,Wallet related,,,,13/08/2023 08:22,13/08/2023 08:24,13-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
8cd0fa3d-e33c-4781-a698-f69cd07ea4e0,Inbound,Returns,Reverse Pickup Enquiry,  team ,,,13/08/2023 16:50,13/08/2023 17:25,13-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
a00301a2-a607-4355-81e8-e696e075c76b,Inbound,Order Related,Order status enquiry,,,,13/08/2023 20:25,13/08/2023 20:44,13-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
a8723b49-67e0-4b47-9609-5ba1a12c013b,Inbound,Returns,Fraudulent User,,,,13/08/2023 22:14,13/08/2023 22:16,13-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
5b8f9ea7-2000-4df9-9df5-a4157616b79b,Email,Returns,Fraudulent User,Thankyou ,abb34d5d-9f9f-41bb-a768-ef2e948174ec,21/07/2023 12:04,12/08/2023 21:49,12/08/2023 21:57,12-Aug-23,JABALPUR,Books & General merchandise,2386,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
bf59f4d4-9d7d-4329-b5f0-fa684f6d7b89,Inbound,Returns,Wrong,,,,13/08/2023 11:10,13/08/2023 11:55,13-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
e05768b9-1acd-4c07-b1b4-919d845158a1,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 15:35,13/08/2023 15:41,13-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
c1f96e2c-fffd-41e5-80e2-ef583fa3c686,Outcall,Returns,Reverse Pickup Enquiry,Mam is very helpful and polite ,,,12/08/2023 17:35,12/08/2023 17:36,12-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
f61f1d23-0207-4903-8015-c9f43b129ba5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:43,13/08/2023 09:45,13-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
f5a6f440-28bf-4ea9-b7bd-d2e199393028,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 09:58,13/08/2023 09:59,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
4e794114-3684-4960-b930-10f79ff48158,Inbound,Order Related,Unable to track,,,,13/08/2023 20:40,13/08/2023 20:46,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e74746ce-ea19-49bb-8d83-14007d7fee24,Inbound,Order Related,Order status enquiry,Very good ,3f7a76f3-90fd-470b-94c6-bb0fd4ec3bee,06/08/2023 09:10,12/08/2023 11:15,12/08/2023 11:16,12-Aug-23,BANGALORE,Books & General merchandise,768,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
c4a52059-27a9-4c64-b94f-e90dba417e7b,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 00:26,11/08/2023 00:32,11-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
824851f4-d836-43f1-806c-c777653562f9,Inbound,Returns,Reverse Pickup Enquiry,Overall good ,a61293a6-f7ae-496f-92ab-43acced84f35,25/07/2023 06:51,11/08/2023 15:22,11/08/2023 15:23,11-Aug-23,DARBHANGA,Books & General merchandise,212,,Joseph Smith,William Park,John Smith,31-60,Morning,4
aad46c12-1fbb-44f4-9531-0430d15d11ab,Inbound,Cancellation,Not Needed,,19fcfff4-1e3a-4ebf-8bd9-409e0f71b25e,11/08/2023 13:13,11/08/2023 21:47,11/08/2023 21:59,11-Aug-23,HOWRAH,Books & General merchandise,61,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
296bd8fe-db17-4eec-9251-7b03d24c5ec6,Inbound,Order Related,Installation/demo,,,,12/08/2023 08:02,12/08/2023 08:04,12-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
02dfe7ed-b7ac-424b-b4d1-e9772707d075,Inbound,Order Related,Customer Requested Modifications,,,,12/08/2023 11:19,12/08/2023 11:27,12-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
4d2fbee4-1898-4ed9-b0fc-ccfc238aead3,Inbound,Returns,Return request,,,,12/08/2023 11:41,12/08/2023 11:43,12-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
2ece5ded-1d3f-46ee-9365-2360f5a9b034,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:42,12/08/2023 18:50,12-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
89defe5a-a64a-487d-adc5-8be84044a974,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:34,13/08/2023 01:26,13-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
5a1b1199-dac9-4c13-9bc5-4cee880c4b03,Inbound,Order Related,Customer Requested Modifications,,,,13/08/2023 14:13,13/08/2023 14:15,13-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
df76537f-a83c-4978-9491-d0c32f914d7e,Outcall,Feedback,UnProfessional Behaviour,,,,13/08/2023 16:58,13/08/2023 16:59,13-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
fc3d2af7-933f-4e28-9a62-5cf8a318cfbc,Inbound,Payments related,Online Payment Issues,,,,10/08/2023 17:29,12/08/2023 12:13,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
2e420358-1aa0-422c-a842-109392575bc3,Inbound,Returns,Reverse Pickup Enquiry,,d742efef-a19e-4cbb-8bc8-fd97aa2e6ddf,09/08/2023 22:16,11/08/2023 13:59,11/08/2023 14:01,11-Aug-23,RISHRA,LifeStyle,382,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6b8cdd38-ec1e-4200-8300-5ebaad36e7b2,Email,Refund Related,Refund Enquiry,,776e58f9-b171-492a-a7a8-ec455a99d1cc,11/08/2023 15:50,13/08/2023 19:50,13/08/2023 19:51,13-Aug-23,,Electronics,53990,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
a6071bdf-a9be-42be-a860-bc31d604ffff,Outcall,Returns,Reverse Pickup Enquiry,,4f8ad293-ead4-4901-8dd0-509e1206cb97,06/08/2023 13:11,11/08/2023 23:19,12/08/2023 00:01,12-Aug-23,KOLKATTA,LifeStyle,367,,Nathan Young,Madison Kim,John Smith,>90,Morning,4
3a2c3057-f5be-4b35-8f90-620c418631ef,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 19:50,12/08/2023 19:58,12-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
c8543094-8b68-4803-bac4-f55704f98bf5,Inbound,Returns,Wrong,,,,13/08/2023 11:02,13/08/2023 11:05,13-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
985f361e-a995-4f3f-ad4c-e588dbf1d9fb,Inbound,Returns,Return request,,,,13/08/2023 19:33,13/08/2023 19:43,13-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5f74f951-c9c8-4bd3-b52f-b1394a641e50,Inbound,Order Related,Delayed,Thanks you ,b94cbb8e-cf8a-41e3-925c-a2f6a62127b7,01/08/2023 10:34,11/08/2023 10:01,11/08/2023 10:05,11-Aug-23,GREATER NOIDA,Electronics,265,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
c52d08e1-94bf-47d3-bbb5-0a17fedd1427,Inbound,Returns,Damaged,,09c5ecb6-9118-4a8c-9500-6009f67d6142,03/08/2023 21:20,11/08/2023 00:44,13/08/2023 07:50,13-Aug-23,HARPALPUR,Electronics,6999,,Ronald King,William Park,John Smith,61-90,Evening,5
2def83cf-a5e1-4a56-8a19-e6cbc8218cb3,Inbound,Returns,Reverse Pickup Enquiry,U take Maximum time ,5dfd3b9a-e594-4133-8476-5186878de3dc,02/08/2023 15:40,11/08/2023 10:18,11/08/2023 14:27,11-Aug-23,BATHINDA,Electronics,649,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
4e8a7b06-46cc-40ec-8670-3b0b94d44160,Inbound,Returns,Return request,Everything is fine ,f546599b-24ef-40ce-a645-fc6d19c49944,06/08/2023 15:23,11/08/2023 12:17,11/08/2023 12:24,11-Aug-23,BHUBANESWAR,LifeStyle,210,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
6de4dd8a-ebae-4fda-9e9c-8e4b8346844a,Inbound,Returns,Missing,,f3c6c6fc-28ac-428a-ae4a-4ffe0dbee2d7,07/08/2023 07:14,11/08/2023 14:04,11/08/2023 14:06,11-Aug-23,DHENKANAL,LifeStyle,231,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
ae26dbc0-ddb2-4c76-b558-36136fd927b8,Inbound,Order Related,Invoice request,,c9115947-d7e0-4549-acf7-760751f9a71a,04/08/2023 08:53,11/08/2023 16:35,11/08/2023 16:37,11-Aug-23,JAMNAGAR,Mobile,29999,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
f2447431-94f5-438c-bad4-c02945189528,Inbound,Returns,Missing,Good ,f5963517-1b3a-436e-bb20-ba43684e990b,06/08/2023 02:58,11/08/2023 18:41,11/08/2023 18:44,11-Aug-23,FATEHPUR,Electronics,999,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
a00e4c1e-e35b-4653-ac8a-c01cba333ea3,Outcall,Returns,Fraudulent User,,,,12/08/2023 22:13,12/08/2023 22:21,12-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
73a6400f-2866-46b9-b216-579657969c23,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:37,12/08/2023 11:39,12-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
091181c2-417e-4cc9-b53b-cf7636503936,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:49,13/08/2023 15:51,13-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
e7db8166-8c39-4c4d-abf9-e2eaba155a5e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:44,13/08/2023 17:47,13-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,4
7c464563-423a-4bf9-bf82-9480c14c8ec9,Inbound,Order Related,Delayed,Good veri empersiv ,777dcb77-b38e-41fc-9187-b4fb033289fe,05/08/2023 07:56,13/08/2023 18:32,13/08/2023 19:00,13-Aug-23,FAIZABAD,Mobile,9039,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
9c476647-7ea7-4f15-acd5-c86df91cd77e,Inbound,Refund Related,Refund Enquiry,,131f6351-60fe-41f9-9211-c32e3ed2fde4,28/07/2023 09:28,11/08/2023 10:20,11/08/2023 10:22,11-Aug-23,LUCKNOW,LifeStyle,1184,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
b8a0826b-a7ba-460d-893b-f41eab8f4937,Inbound,Returns,Reverse Pickup Enquiry,Please pick the call eraly,8f65d540-2dfe-4dc2-929f-767bb63de69e,02/08/2023 18:35,11/08/2023 08:36,11/08/2023 08:37,11-Aug-23,GONDA,Electronics,349,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e22da7fa-6508-44bf-a656-1b494f0611dd,Inbound,Returns,Reverse Pickup Enquiry,Good ,92215e3c-1e79-4af6-b1c9-e580e7a873ee,05/08/2023 10:05,11/08/2023 14:26,12/08/2023 09:49,12-Aug-23,SHAHDOL,Electronics,1099,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,3
d567854f-34e5-4f27-82c5-b203cc90a11b,Inbound,Returns,Damaged,Good,,,12/08/2023 11:01,12/08/2023 11:10,12-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
6e03b454-fb38-4ac3-ac1f-f2f13b36746b,Inbound,Order Related,Order status enquiry,,,,12/08/2023 20:04,12/08/2023 20:12,12-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
7acca963-9dd4-4ec5-8a85-4e5791342cc2,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:03,13/08/2023 21:11,13-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
821583b1-48d9-40bb-849c-a32b0382d1fc,Outcall,Returns,Return request,plz allow return policy for all the products,7c772843-f137-45aa-bbe2-e2d4bf8a1029,03/08/2023 12:05,11/08/2023 10:26,11/08/2023 10:37,11-Aug-23,MAPUSA,Electronics,999,467,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
cc7819a1-1c91-4ae1-b54c-fdad99e124fa,Inbound,Returns,Fraudulent User,,3e3af704-2745-4586-97ba-ebe640b63dd6,08/08/2023 14:53,11/08/2023 15:33,11/08/2023 15:41,11-Aug-23,PATNA,Electronics,799,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
17f37a1a-fbaf-4aef-b026-255a66a7ea2b,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 09:22,11/08/2023 10:44,11-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
e36a7ca9-946d-48ac-8f34-f099380ebf61,Inbound,Order Related,Invoice request,,,,12/08/2023 12:11,12/08/2023 12:15,12-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
9d58b653-2027-4f71-b560-3fc8d967f8bb,Outcall,Refund Related,Refund Related Issues,,,,12/08/2023 20:29,12/08/2023 20:30,12-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
f3a28795-0d1f-420a-91c6-3a960cfff13b,Outcall,Cancellation,Not Needed,,,,12/08/2023 23:10,12/08/2023 23:14,12-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
0966c33c-b955-414e-850d-8b5614ce8260,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,13/08/2023 10:29,13/08/2023 10:36,13-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
f8bb4ec3-9e30-45c4-b9b6-f01ae28e293a,Outcall,Returns,Reverse Pickup Enquiry,Good appreciative ,ebe540ff-6fbc-448f-8bc9-be775fcd370b,05/08/2023 11:23,11/08/2023 09:33,11/08/2023 09:35,11-Aug-23,FAIZABAD,Books & General merchandise,275,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a09e0a21-8559-4d38-8019-ee15d24f36a8,Inbound,Returns,Reverse Pickup Enquiry,,a8481d53-c174-41d7-b592-6a9b73d1d1f9,01/08/2023 19:12,11/08/2023 16:52,11/08/2023 16:53,11-Aug-23,SHEOHAR,Electronics,899,,Michael Pitts,William Park,John Smith,31-60,Evening,1
b1a2faee-a54e-4f71-bea9-2e73ebb92321,Inbound,Order Related,Delayed,,,,13/08/2023 20:56,13/08/2023 21:59,13-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
c010925e-029b-4631-9b1e-797de5f12182,Inbound,Returns,Service Centres Related,Thanks for maim ji ,,,13/08/2023 10:43,13/08/2023 10:50,13-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7256df45-f6fa-4fd4-a539-ea3f34687cbe,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:32,13/08/2023 14:34,13-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
be20e367-9287-43cf-83f5-c44519449e2d,Inbound,Returns,Wrong,Would have been even more convenient if the chatting feature was available!,fc727708-ea69-4af1-a649-0ec302bd8268,05/08/2023 07:55,12/08/2023 08:45,12/08/2023 08:49,12-Aug-23,BUNDI,Electronics,799,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
19c2973c-4c76-4010-90f8-a90f2f17c266,Inbound,Returns,Reverse Pickup Enquiry,,36ef1f9c-3fa2-4ac3-8073-733678954ffa,29/07/2023 16:58,11/08/2023 11:06,11/08/2023 14:02,11-Aug-23,NEW DELHI,Electronics,375,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
7792ecf7-474f-4319-94e7-1d0df3ff7043,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 13:22,11/08/2023 13:25,11-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
416f78bc-b4fc-4e10-86ea-d7a7ad51ab63,Inbound,Returns,Reverse Pickup Enquiry,,a031072a-14c8-4cf2-835a-1a3666dab8be,08/08/2023 13:58,11/08/2023 13:49,11/08/2023 13:50,11-Aug-23,NEW DELHI,Electronics,2184,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,4
cc4afa4a-66b9-4ad6-8611-6e08630bed09,Outcall,Returns,Return request,,dfbd94d5-5d7d-4fde-a3b9-9de4bbf4e4ab,29/07/2023 10:42,11/08/2023 13:54,11/08/2023 13:54,11-Aug-23,MEMARI,Electronics,1898,,Melissa West,William Park,John Smith,31-60,Morning,4
b2b917b8-ed2e-499e-8e2d-a86447ba025f,Inbound,Returns,Fraudulent User,Very nice ,,,12/08/2023 08:34,12/08/2023 08:37,12-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
36fd90da-5031-4705-a8a1-5badb698c8af,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:45,12/08/2023 13:46,12-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
69fa655a-f30c-43a3-a6b0-ce3232342f10,Inbound,Order Related,Order status enquiry,Happy,,,13/08/2023 12:58,13/08/2023 13:04,13-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8ea4140f-19f2-4b9c-a826-dc9c37978e95,Inbound,Order Related,Delayed,Very politly,,,13/08/2023 07:55,13/08/2023 10:54,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
18c03e21-d976-485a-9d73-61f0c182b382,Inbound,Returns,Fraudulent User,,,,13/08/2023 10:08,13/08/2023 10:10,13-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
64f4e16e-fd90-4169-b140-e941a628df66,Email,Feedback,UnProfessional Behaviour,,,,13/08/2023 14:09,13/08/2023 14:31,13-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
291b88ef-3c59-4f50-89a3-f960aa503b4b,Outcall,Cancellation,Not Needed,,,,13/08/2023 15:23,13/08/2023 15:26,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
4bd07352-12e6-461b-863f-75c238329f72,Inbound,Order Related,Customer Requested Modifications,,,,13/08/2023 21:20,13/08/2023 21:21,13-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d9da8fef-be4f-494d-b225-119a61644236,Inbound,Returns,Reverse Pickup Enquiry,,ad8bc6ac-b3df-4dc9-b4af-9ab25f801cbd,01/08/2023 17:25,12/08/2023 10:36,12/08/2023 12:03,12-Aug-23,BANKURA,Electronics,1399,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
465ad593-adce-4c18-9a1a-e0e390f42d84,Inbound,Returns,Service Centres Related,Good,c15729d2-e6a4-42d4-ae32-08c992798071,04/07/2023 10:35,11/08/2023 14:30,11/08/2023 14:34,11-Aug-23,JAISALMER,Home,1699,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
6f4fb6a1-d421-498e-81cc-efaadff1777e,Inbound,Order Related,Order status enquiry,,0fd280d0-585f-4661-a3e6-876205feaa4a,06/08/2023 11:45,11/08/2023 13:51,11/08/2023 21:15,11-Aug-23,NALLASOPARA,Books & General merchandise,442,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
18dd63d9-7a5c-45af-be4d-e30aebfd1b4f,Inbound,Returns,Return request,,4668ab6e-bd20-4831-aeae-0b8c7bb3bcc3,03/08/2023 23:06,13/08/2023 20:21,13/08/2023 20:34,13-Aug-23,RATLAM,Home,499,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
c32d2dd9-4fbf-4121-a532-e4913ef52b29,Inbound,Order Related,Seller Cancelled Order,,43e16c92-19f6-415b-82bc-2a38a92e0cbd,08/08/2023 16:13,11/08/2023 18:58,11/08/2023 19:01,11-Aug-23,Singrauli,LifeStyle,203,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
e8b84eaf-45bc-416e-989e-469ba41166d3,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 18:30,13/08/2023 20:04,13-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
ecd69aed-534b-4f12-be98-0c982ee87e4f,Inbound,Order Related,Order status enquiry,,,,13/08/2023 21:54,13/08/2023 21:57,13-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a54e0873-e5c6-446e-aff6-50e7077751b2,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 17:19,12/08/2023 17:49,12-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
2b60d4fd-6b2f-4ccb-ac8b-84054c6ac685,Outcall,Order Related,Seller Cancelled Order,My problem resolved and my order give me argent...,,,13/08/2023 19:59,13/08/2023 20:14,13-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
722c8f9b-6ae2-4988-92db-39888e8fbeda,Inbound,Returns,Missing,,7895a963-99af-4027-aae4-95a34625a6aa,07/08/2023 09:01,09/08/2023 15:35,11/08/2023 08:00,11-Aug-23,NARWANA,Books & General merchandise,305,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
567ff5bb-6f01-46d1-87dd-3157c071fd3f,Inbound,Feedback,UnProfessional Behaviour,,9be1ecea-7ba8-41c4-89ae-078792a7354f,05/08/2023 12:30,13/08/2023 08:35,13/08/2023 08:45,13-Aug-23,UDAIPURWATI,Mobile,25999,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
f432e3db-9edc-4ff5-8e45-4282157b95d2,Outcall,Cancellation,Not Needed,,97a9a00b-e248-4c27-a870-2d0364c2116b,05/08/2023 01:04,13/08/2023 13:18,13/08/2023 13:22,13-Aug-23,HYDERABAD,Home,283,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b4c7ceea-92d5-4f75-81aa-4e0a129ee638,Outcall,Returns,Return request,Very very Excellent,4389d91b-e040-4322-99d8-b9e6549f23b9,07/08/2023 10:47,11/08/2023 10:06,11/08/2023 10:40,11-Aug-23,BARASAT,Electronics,799,509,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
3963c860-3911-4c02-95ea-b7697860068a,Inbound,Returns,Reverse Pickup Enquiry,"My issue was to be resolved by 9th Aug but unfortunately on 11th Aug the issue is not yet resolved instead made it worse... pathetic... Shopzilla is getting worst, there is no value for plus customers",e222e9d0-1674-4040-8006-1b4fc771afda,01/08/2023 02:08,11/08/2023 13:32,11/08/2023 15:08,11-Aug-23,DHARWAD,Books & General merchandise,1899,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
91459b73-3c78-472a-9e5a-9a33c1116f7e,Email,Shopzilla Related,Signup Issues,The customer support executive has done a great job . I really appreciate her for her work. Thank you. But I hope every customer support executive should be like her in resolving problem.,,,11/08/2023 18:15,11/08/2023 18:19,11-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f9e29339-068d-47db-9811-3ed870f996dd,Inbound,Returns,Reverse Pickup Enquiry,Overall experience was very good.Needs replacement of my wrong size product ,,,12/08/2023 09:30,12/08/2023 09:37,12-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
5871783c-d3b1-4de1-932f-a8c36571cf75,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 18:13,12/08/2023 18:14,12-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ecd6822b-8781-4d42-bde2-43464217221f,Inbound,Order Related,Delayed,Nice ????,,,13/08/2023 15:36,13/08/2023 15:38,13-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
4dbb60b2-81d6-4250-9708-c60e6b7b3e38,Inbound,Returns,Fraudulent User,,,,13/08/2023 12:32,13/08/2023 12:37,13-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
3bf57038-6884-4db2-9f6a-88d5a9f663fe,Inbound,Returns,Wrong,,,,13/08/2023 19:15,13/08/2023 19:58,13-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
1db4abd1-5cfc-450e-b999-aaf05d5582ab,Inbound,Order Related,Delayed,,560c9190-a38e-442d-bd46-ad5ab007e994,07/08/2023 13:37,13/08/2023 09:07,13/08/2023 10:42,13-Aug-23,PUNE,Electronics,56990,,Jennifer Morales,William Park,John Smith,31-60,Morning,4
7f890a4b-856d-44ff-b44b-5883427bf336,Inbound,Order Related,Delayed,,cec36886-3862-4c92-9570-614b8412b8ee,04/08/2023 23:59,11/08/2023 07:46,11/08/2023 08:35,11-Aug-23,PATNA,Home,359,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
e729fae8-76a2-4f4a-bc86-0fadc5b2f30e,Inbound,Returns,Reverse Pickup Enquiry,,efc3d8ac-d548-400f-b202-d16ea2a86902,01/08/2023 09:03,11/08/2023 22:26,11/08/2023 22:26,11-Aug-23,LUCKNOW,Electronics,299,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
b907d5f0-c1a6-4159-8fba-e699c5f2a5e7,Email,Returns,Wrong,Improve your future ,,,12/08/2023 13:56,12/08/2023 14:07,12-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
78c22147-1c0d-4129-9205-34b35b5ae898,Outcall,Returns,Return request,,,,13/08/2023 10:33,13/08/2023 10:36,13-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
b3d75cfb-2228-43b0-bc2e-15b1530f2c1b,Outcall,Returns,Return request,,,,13/08/2023 15:16,13/08/2023 15:22,13-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
7733d031-6b98-46f9-8494-02350789c52b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:32,13/08/2023 19:32,13-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,1
0a32bbc3-2713-4eda-93ec-22e1cd77fafd,Inbound,Cancellation,Not Needed,,17c2e63c-c0cd-4e62-9ca8-5283e703a695,06/08/2023 16:46,10/08/2023 06:15,13/08/2023 08:17,13-Aug-23,MUMBAI,Mobile,39999,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
31c08f9b-aad6-4916-a167-b6b0fceafad5,Inbound,Refund Related,Refund Related Issues,Bahut achhe tge meri problem samjhe,3da07c6a-1af4-4ab3-b986-098072e33baf,08/07/2023 23:15,13/08/2023 19:51,13/08/2023 20:14,13-Aug-23,PRATAPGARH,Electronics,1999,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
2217afd3-0f60-4419-8840-d80b8833302c,Inbound,Returns,Fraudulent User,,07376215-124c-4935-a686-522fcada9556,05/08/2023 11:31,12/08/2023 10:00,12/08/2023 11:35,12-Aug-23,CHINSURAH,Electronics,6990,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
4f077c41-7e0c-4bb2-98c2-5c6d694ba55c,Inbound,Returns,Reverse Pickup Enquiry,Resold my issue ,abfcc1de-764e-4009-bce4-643c45723605,07/08/2023 08:15,11/08/2023 20:57,12/08/2023 06:15,12-Aug-23,BHILWARA,Electronics,1099,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,2
039b451a-bca1-4cd6-82b9-95eeedbee760,Inbound,Returns,Fraudulent User,Very good ,968d4ecb-6dce-43ee-9f91-feace6b73912,05/08/2023 07:52,11/08/2023 22:07,11/08/2023 22:12,11-Aug-23,BALESHWAR,Books & General merchandise,116,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
6bee7a66-b948-400d-aae0-e4b4a1a6dea1,Inbound,Returns,Return request,,e22eaf9f-f04f-40ce-9351-5b1662e0b94c,07/08/2023 13:55,11/08/2023 22:37,11/08/2023 22:42,11-Aug-23,KOLKATA,Home Appliences,1974,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
e71fd0d0-a9a8-497a-ba0e-304f83719c18,Inbound,Offers & Cashback,Other Cashback,,,,12/08/2023 18:47,12/08/2023 18:48,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
de50cfe6-6a79-4eee-a39d-5a86596f88d6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:45,12/08/2023 22:48,12-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
0acb2ec0-f0c8-4633-b9e0-64e6310b87e5,Inbound,Order Related,Installation/demo,,,,13/08/2023 09:14,13/08/2023 09:44,13-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
d406fef5-23d8-4d0c-b7fc-b1d011852938,Outcall,Cancellation,Not Needed,,,,13/08/2023 19:31,13/08/2023 19:37,13-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
951b6eeb-3007-40a8-ab0c-a34b657ae164,Inbound,Order Related,Delayed,,f19c2e9d-69c4-45bd-b70e-3dbac7c789fa,05/08/2023 15:46,11/08/2023 12:41,11/08/2023 12:49,11-Aug-23,LUDHIANA,Books & General merchandise,655,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
069dba22-2c93-4915-a9ae-74963156c851,Inbound,Returns,Return request,,a5931fb2-8565-4b8a-a0a6-e11fda4179ca,07/08/2023 21:21,11/08/2023 09:05,11/08/2023 13:21,11-Aug-23,BARDHAMAN,Books & General merchandise,420,,Cynthia Mills,William Park,John Smith,31-60,Morning,1
d11eb44f-7327-40a7-8be3-29a5e2887e8d,Outcall,Order Related,Seller Cancelled Order,,9a4f3840-ea32-4b02-8f6b-c681a5704f2a,05/08/2023 18:29,11/08/2023 15:05,11/08/2023 15:25,11-Aug-23,SAMASTIPUR,LifeStyle,183,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,1
98be0be9-7cd3-4ac5-bda9-47644c02fa0f,Inbound,Cancellation,Not Needed,,99dbcbbe-97b9-4b6d-aaa9-da36f70ace21,24/07/2023 23:05,11/08/2023 11:47,11/08/2023 11:51,11-Aug-23,KOLKATA,LifeStyle,341,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
806c5a97-6b9b-46b8-976d-94bd17f9c61f,Inbound,Returns,Reverse Pickup Enquiry,Very good ,d67edabd-b7cf-4e7f-b501-8e8fd0c6279b,07/08/2023 11:46,11/08/2023 13:51,11/08/2023 15:44,11-Aug-23,KATIHAR,Home Appliences,728,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
4ce630e1-a29b-4329-843e-106634b1e652,Outcall,Returns,Return request,,27ac6eef-8a14-41ef-9f8a-5aa96ff536e3,07/08/2023 07:09,11/08/2023 14:31,11/08/2023 14:36,11-Aug-23,THANE,Books & General merchandise,270,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
b05055db-bfde-4f65-85fa-52f00600b52f,Inbound,Returns,Return request,Not problem solved,6118bde4-e892-4a5d-8e3a-d46728838879,08/08/2023 17:52,11/08/2023 21:07,11/08/2023 21:10,11-Aug-23,JAMSHEDPUR,LifeStyle,387,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
c48d9ab0-87be-4a4b-9a1a-877bb9e61e52,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:27,12/08/2023 09:37,12-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
739178ea-3520-4ab6-a7eb-7591f32db94a,Inbound,Returns,Reverse Pickup Enquiry,Please hire delivery boys who will be polite to customers ,,,12/08/2023 10:46,12/08/2023 11:31,12-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
4cdfcbc7-db01-45f3-916a-0eb99f10a3bc,Outcall,Returns,Return request,Very good support ,,,12/08/2023 21:13,12/08/2023 21:17,12-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
9aaab6c5-40ec-496a-aee6-f118465013b7,Inbound,Order Related,Order status enquiry,Nice solutions ,,,13/08/2023 14:27,13/08/2023 14:29,13-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d5ee8ec1-383b-4f81-8c4d-587b69e77ebd,Inbound,Returns,Return request,,779458f1-c780-45e2-8f82-028f082cf2ea,25/07/2023 15:03,11/08/2023 11:34,11/08/2023 11:59,11-Aug-23,THANE,Electronics,2499,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
7508c5ad-0448-488c-bd6a-8fbd01bf65f7,Inbound,Refund Related,Refund Enquiry,Hlo sir and   my gift card pin number and gift card number not come please help me ???? tqq ??,de645eb1-5c9a-4060-b1c6-caa4079726ac,04/08/2023 10:16,12/08/2023 08:44,12/08/2023 08:47,12-Aug-23,KARIMNAGAR,LifeStyle,184,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
e3a5d407-4308-4fef-a430-87f8014f3a46,Inbound,Order Related,Delayed,,25e8c20c-699d-4886-b8ce-ed56c35894cc,05/08/2023 10:34,11/08/2023 11:02,11/08/2023 11:04,11-Aug-23,GUWAHATI,LifeStyle,401,,Michele Kramer,William Park,John Smith,61-90,Evening,2
ddf7b369-35ae-4435-acae-c8c9d22d322c,Inbound,Returns,Return request,,d1dfe1ea-7dd0-4312-bf50-65c7d3b06088,09/08/2023 01:06,11/08/2023 12:58,11/08/2023 13:01,11-Aug-23,BHUBANESWAR,Books & General merchandise,227,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
64230ce7-1c83-483a-b9e0-159d14eff8bb,Outcall,Returns,Return request,Good ??,dd7a040e-b533-47a9-b2c1-64f14a2365c6,10/08/2023 00:04,11/08/2023 18:56,11/08/2023 18:58,11-Aug-23,HYDERABAD,Books & General merchandise,9,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
4166b103-97a5-4f1b-9d7d-a285132777f3,Inbound,Returns,Return request,,,,12/08/2023 11:28,12/08/2023 12:33,12-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,4
6391f43b-1ed1-4dd2-9e69-c6f746bf0af8,Outcall,Order Related,Invoice request,,,,12/08/2023 12:44,12/08/2023 12:52,12-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d8d71d07-643b-403c-b365-f34a108ebe72,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 10:51,13/08/2023 11:04,13-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
cdac37d2-685b-40da-a10e-d1983aa3bf80,Outcall,Cancellation,Not Needed,,e7baece7-294b-42d7-a95d-2c3c115d8146,02/08/2023 22:26,12/08/2023 18:54,12/08/2023 18:58,12-Aug-23,AHMEDABAD,LifeStyle,459,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
7eaf866f-ebba-429f-8ba4-8680c6e14e59,Inbound,Returns,Wrong,,f38ef8f4-ff4f-420e-aaf3-c5de630e955b,26/07/2023 20:15,13/08/2023 16:44,13/08/2023 16:45,13-Aug-23,ALIGARH,LifeStyle,2965,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
59fc08ee-8420-4d4b-8ca4-6c8677a8770d,Inbound,Returns,Fraudulent User,Good service,5f9e0b0f-3635-4484-8fc9-c8e8b9130bfe,07/08/2023 12:31,10/08/2023 22:07,11/08/2023 08:14,11-Aug-23,DEORIA,Books & General merchandise,125,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e0730b54-6e51-431d-8723-91a8b35615be,Inbound,Refund Related,Refund Enquiry,Good ,e43ecc6f-68cc-4ef2-87a2-406974972b76,04/08/2023 19:43,11/08/2023 16:26,11/08/2023 16:31,11-Aug-23,LUCKNOW,LifeStyle,999,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
026836e8-288e-430c-9689-836b99297977,Inbound,Returns,Fraudulent User,,43b8d79e-b534-409c-abc2-741034a5e2ca,07/08/2023 20:29,11/08/2023 06:03,11/08/2023 06:07,11-Aug-23,KANPUR,Books & General merchandise,46,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
8d64298a-77a7-408e-80e3-58af411b071e,Inbound,Returns,Reverse Pickup Enquiry,,573f781f-5e29-4e4a-8294-2be36614b581,08/08/2023 10:40,11/08/2023 06:43,11/08/2023 07:24,11-Aug-23,GHAZIABAD,Electronics,1900,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,2
528530f4-5c24-4112-85e5-ae3ed1287f46,Inbound,Returns,Reverse Pickup Enquiry,,526b2345-9f1d-4a69-8411-89ff1212680d,04/08/2023 10:03,11/08/2023 10:42,11/08/2023 10:50,11-Aug-23,ATHMALLIK,Books & General merchandise,399,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
a63d0c90-f994-420a-8a74-0ff9a0388f96,Inbound,Returns,Service Centres Related,,0d3c8bda-a9a9-41cb-ab61-4b9215b7750e,12/01/2023 21:40,11/08/2023 16:17,11/08/2023 16:19,11-Aug-23,PATNA,Electronics,999,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
13046b51-36f5-4822-adcb-2e1ee3509743,Inbound,Returns,Technician Visit,,ffcd5c24-9206-4ce2-8fb9-3e4ccf031fb2,23/07/2023 21:08,11/08/2023 23:00,11/08/2023 23:05,11-Aug-23,NEW DELHI,Electronics,22890,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
21b9da12-4432-4320-b431-3d9ee8a6d487,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:17,12/08/2023 12:17,12-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fa00b465-9b8a-4b2c-bc60-93b4dbd3625d,Inbound,Returns,Return request,Good ,,,12/08/2023 15:39,12/08/2023 15:40,12-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
21b24b66-aab1-4668-baa8-f804a605ad93,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:18,13/08/2023 16:06,13-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
f2ecb405-7d77-43bd-ae8d-a19a0f9b405c,Inbound,Order Related,Invoice request,Very happy good ,,,13/08/2023 21:46,13/08/2023 22:38,13-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
64300f6f-27fb-4647-a5da-c127b59fa2d4,Outcall,Order Related,Priority delivery,,fe5632f1-b5aa-4d9f-9c5e-954c291e7e61,06/08/2023 23:06,12/08/2023 17:22,12/08/2023 17:28,12-Aug-23,BARDHAMAN,Home,466,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
44fe9ef3-4a9e-4290-8370-0aee5694486d,Inbound,Returns,Reverse Pickup Enquiry,No,c7aaebc7-f36b-40a2-b94e-8577d8a078f4,03/08/2023 18:20,11/08/2023 16:26,11/08/2023 16:29,11-Aug-23,AMBIKAPUR,Electronics,699,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
a864e507-13da-4139-a062-70911e5cff94,Inbound,Returns,Reverse Pickup Enquiry,,021bafb9-dcc9-4de8-b8ee-cbdf03666ddc,31/07/2023 12:49,11/08/2023 19:19,11/08/2023 19:21,11-Aug-23,SAHARANPUR,LifeStyle,399,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
124bdd60-0a32-4a91-a906-89f02680d283,Inbound,Returns,Reverse Pickup Enquiry,Male excutive are more cautious about their services ,05106fda-5ed5-43a9-b86e-093a2ea9ecb2,22/07/2023 00:24,12/08/2023 00:02,12/08/2023 00:19,12-Aug-23,PUNE,LifeStyle,448,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,1
112ddc0e-ac13-4e89-8369-d012ae82612f,Inbound,Cancellation,Not Needed,,1ccdc8df-6bd6-4abb-bc20-2b0037fcc331,05/08/2023 15:18,11/08/2023 22:42,11/08/2023 22:43,11-Aug-23,BHIWANDI,Electronics,1599,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,4
88af1304-efa8-4fa9-9cc0-9e3265778d10,Inbound,Returns,Return request,Thankyou so much for your super service ,,,12/08/2023 19:40,12/08/2023 19:46,12-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
c9a56333-77e5-4b6b-bec6-35725a9f8991,Inbound,Returns,Fraudulent User,These are my concern - I received different brand Mic - HisonikAlso just an ordinary piece of wire (half piece) receivedNo invoice receivedno open box delivery was doneno OPT was asked,,,13/08/2023 21:05,13/08/2023 21:13,13-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
7d3f106b-6cd3-40c2-aad6-b9a97d3445be,Inbound,Returns,Missing,,cdeed36e-ec5a-453c-a0c2-cb69f90d8e32,05/08/2023 15:35,11/08/2023 10:45,11/08/2023 10:49,11-Aug-23,NAGAUR,Electronics,1778,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
e918e3a1-6798-445b-ab43-b76929e3151d,Inbound,Cancellation,Not Needed,,b078f826-c4d5-4216-90e1-7fbbf734ff4e,07/08/2023 20:24,13/08/2023 23:09,13/08/2023 23:15,13-Aug-23,PUNE,Home,483,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
91ad060b-19c1-49d8-8fd6-11522b15d43c,Inbound,Returns,Missing,,a7a4af31-daf0-49a9-9f7a-a18309d73e59,08/08/2023 18:40,11/08/2023 14:15,11/08/2023 14:28,11-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,260,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
3ac7eb07-3cbe-48bf-966a-44933de0d1ef,Inbound,Returns,Fraudulent User,,962a0110-c65c-4ec9-ae82-b9d5c91b30bb,07/08/2023 00:56,11/08/2023 19:25,11/08/2023 19:27,11-Aug-23,AGARTALA,Books & General merchandise,133,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
3dc61d27-215a-47a9-8ee7-852541182d22,Inbound,App/website,App/website Related,,,,11/08/2023 16:44,11/08/2023 16:46,11-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
dcb276c1-0568-4f2e-bd4b-6aadb6509364,Inbound,Shopzilla Related,Shopzila Premium Related,It's very nice man... My all issues resolved ,,,11/08/2023 20:32,11/08/2023 20:37,11-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
2333cd9f-8ad1-4b00-9735-44e41a861817,Inbound,Order Related,Seller Cancelled Order," sincere service product related and supported,I impress ....",,,12/08/2023 15:41,12/08/2023 15:52,12-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,4
e5f4ab7d-4608-4ff4-a5ba-64368a3cefc4,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:00,12/08/2023 16:03,12-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
228f4dba-963d-4f9d-83c8-5fcdb3844b1c,Inbound,Returns,Return request,,,,13/08/2023 10:42,13/08/2023 10:54,13-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
9a7e9684-ef15-41a3-84b4-59e09ec2670d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:21,13/08/2023 20:22,13-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
e54c1bac-8dec-487c-84f4-4e96bbb59680,Inbound,Refund Related,Refund Related Issues,,f8125057-751a-4678-b1e5-0c724cf5a97f,23/07/2023 11:40,12/08/2023 08:57,12/08/2023 09:01,12-Aug-23,VADODARA,Home Appliences,26116,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
e3cd613a-23ab-4a80-ae36-d66a4884dfad,Inbound,Returns,Return request,...,1ca20397-e401-4e27-b045-153de8cc6b55,05/08/2023 15:27,13/08/2023 14:06,13/08/2023 14:10,13-Aug-23,MEERUT,Electronics,1399,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
464e47f2-1a68-430d-8395-e5a72afceb02,Inbound,Returns,Fraudulent User,Additional language Other representative .I would speak comfortable in Other,c327fee2-1771-4773-bf31-bafaa0dcf389,06/08/2023 08:45,12/08/2023 10:56,12/08/2023 10:58,12-Aug-23,ERODE,Books & General merchandise,90,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
7a6e53c5-9530-48d0-8e1c-972aaeba2e61,Outcall,Returns,Reverse Pickup Enquiry,,523b769d-2b3b-48dc-a109-c595d795878c,05/08/2023 12:05,11/08/2023 00:03,11/08/2023 06:03,11-Aug-23,GUNUPUR,LifeStyle,290,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
46dae745-c79d-49a6-9846-b81272c22884,Inbound,Order Related,Invoice request,,cd70c4de-edba-4acd-bcd1-fc7cad2997da,14/07/2023 10:25,11/08/2023 11:06,11/08/2023 11:13,11-Aug-23,SILIGURI,Electronics,1499,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7ea573b7-35fa-4ea5-98f1-c1c1ea566f44,Inbound,Cancellation,Not Needed,Goid,3c8bcd48-01cc-45dc-bc7b-22bf088e6b6a,05/08/2023 11:52,12/08/2023 01:50,12/08/2023 02:00,12-Aug-23,LUCKNOW,LifeStyle,919,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
5750aa3e-12ea-44d3-9d09-69022f632cb7,Inbound,Order Related,Delayed,,057f5c7e-b7e9-4998-adec-c092e19cf1a4,04/08/2023 23:21,11/08/2023 21:08,11/08/2023 21:23,11-Aug-23,MAHESANA,Electronics,24490,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5f1660a4-1977-417d-92c9-b7c249cecd12,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 09:22,12/08/2023 09:22,12-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
ef0d7bba-6347-4ab9-b46d-0b9231657b05,Outcall,Product Queries,Product Specific Information,Kindly deliver product on time.,,,12/08/2023 10:05,12/08/2023 21:15,12-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
dc4f14c0-a266-4c1a-9a25-e52f25e7ac34,Inbound,Shopzilla Related,Shopzila Premium Related,Nice,,,12/08/2023 16:23,12/08/2023 16:27,12-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
90b71df8-d840-42a0-a91d-5027632648f2,Inbound,Returns,Fraudulent User,,,,12/08/2023 16:20,12/08/2023 16:24,12-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
596a3a45-055c-48eb-9ae2-79fe01398fbf,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:10,12/08/2023 18:32,12-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
a30f169e-f8e8-4b6c-9792-34b778f862e6,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,13/08/2023 17:41,13/08/2023 17:43,13-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
b70c18b6-0ada-413c-8482-26fbb469c678,Inbound,Order Related,Order status enquiry,,0ad70920-b091-442b-9de9-e289e9cb7329,05/08/2023 16:12,11/08/2023 11:35,11/08/2023 11:36,11-Aug-23,HYDERABAD,Books & General merchandise,1124,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
0818ba3c-ef54-407e-800a-7f40b9f2a713,Inbound,Returns,Reverse Pickup Enquiry,,91be96ee-770d-45c1-b898-741c661c6e66,06/08/2023 22:19,10/08/2023 19:01,13/08/2023 17:12,13-Aug-23,GWALIOR,Home,240,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
5f09d425-a54e-489e-a902-0512afab1fff,Inbound,Order Related,Delayed,,044269d5-aa8f-4b38-8806-9e7d0e6eb925,08/08/2023 12:04,11/08/2023 06:33,11/08/2023 06:35,11-Aug-23,SURAT,Books & General merchandise,89,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
b59e59a4-d0b4-4bc5-8617-8eeb78ea5884,Inbound,Returns,Reverse Pickup Enquiry,Very good ,2583a551-c861-47a7-bac6-e3f08ae0a42b,04/08/2023 20:32,11/08/2023 16:17,11/08/2023 16:27,11-Aug-23,MOTIHARI,Books & General merchandise,499,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
82d3835e-750c-47ac-8562-96153f132462,Inbound,Order Related,Order status enquiry,,5200ee75-5859-4ba0-b0cd-89852a69d082,01/08/2023 20:24,11/08/2023 20:41,11/08/2023 20:41,11-Aug-23,THANE,Electronics,999,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
c7d407b5-6ced-4852-a4aa-ed6bdadc9990,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:45,12/08/2023 09:47,12-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
674f5376-25bd-4804-b5ef-85c6805cf04c,Inbound,Returns,Reverse Pickup Enquiry,Everything is good ,,,12/08/2023 11:16,12/08/2023 16:19,12-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6cb3cb12-49b5-4937-a78b-5986b9c1aba7,Inbound,Order Related,Delayed,Very very good help full,,,12/08/2023 18:25,12/08/2023 18:26,12-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
f3fe94ae-42a1-4d6b-a8d6-631359fbad0b,Inbound,Shopzilla Related,Account updation,,,,12/08/2023 20:39,12/08/2023 20:40,12-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
d8056677-846d-4222-b94a-e24f01ef056d,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 11:38,13/08/2023 11:40,13-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,4
b58afa56-f7ed-44bb-b655-17eed2e8540b,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 16:39,13/08/2023 16:46,13-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
0e81cd52-cf4f-48e7-a1b6-e532030a38a5,Inbound,Feedback,UnProfessional Behaviour,Very good ,b066a737-8d56-4bd5-b3b9-5f51fd2574e1,22/07/2023 18:22,12/08/2023 19:55,12/08/2023 20:01,12-Aug-23,JAIPUR,LifeStyle,200,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
2e82f2fb-fc04-4797-9343-7f9a85d73122,Inbound,Feedback,UnProfessional Behaviour,Excellent ,3cd5b68d-1343-4e36-b91e-0c6b1ed92646,23/07/2023 21:11,13/08/2023 06:43,13/08/2023 08:53,13-Aug-23,SADABAD,Home Appliences,1399,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
52bbb3a2-4468-426c-8485-363eb095a01b,Inbound,Order Related,Order status enquiry,,de59624e-b3ca-4948-b9dd-73df35507a5c,08/08/2023 19:34,12/08/2023 10:59,12/08/2023 19:13,12-Aug-23,NAWADA,Home Appliences,12499,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
af2670a9-8182-47d6-afb5-f5b127e8efd1,Inbound,Refund Related,Refund Related Issues,Awesome ,65391bf3-22d9-4407-8615-db747b41f200,03/08/2023 16:21,11/08/2023 11:52,11/08/2023 12:26,11-Aug-23,BATHINDA,Books & General merchandise,250,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
336160eb-6343-4541-81e7-713ffc95c0f8,Inbound,Order Related,Customer Requested Modifications,,e7756681-a9cc-4c18-b2b6-9c5f7c73b454,09/08/2023 11:56,12/08/2023 19:28,12/08/2023 19:35,12-Aug-23,ALLAHABAD,Electronics,52990,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ba31108d-b303-4e42-8f16-02d84e1e7207,Inbound,Returns,Return request,Good ,93596618-1a9e-4a1c-a670-97fd2a91a9d1,04/08/2023 15:10,11/08/2023 15:41,11/08/2023 18:17,11-Aug-23,WARANGAL,Electronics,1365,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
e8d9e6cf-0e95-4dbf-b762-a83e817498b6,Inbound,Returns,Return request,,,,12/08/2023 20:00,12/08/2023 20:04,12-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
a2b4b052-1351-4856-984a-f4ac68d4b10a,Inbound,Returns,Reverse Pickup Enquiry,Thanks so much ,,,12/08/2023 23:40,12/08/2023 23:41,12-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
fec52f0a-7648-4a6c-971f-f4e459c3f74c,Inbound,Returns,Product related Issues,,,,13/08/2023 10:40,13/08/2023 10:42,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
c26fe39d-4312-4d88-b5d5-e13f791f3607,Inbound,Order Related,Installation/demo,,,,13/08/2023 13:16,13/08/2023 19:26,13-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
304896e6-d428-4212-93a2-8e855c59d724,Inbound,Order Related,Installation/demo,,,,13/08/2023 23:18,13/08/2023 23:20,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
bbfef280-6634-41ee-9ac3-c836ee0e6fa6,Outcall,Returns,Return request,,cd60f861-3d02-42b4-81b1-11e50f7aedf7,03/08/2023 21:15,12/08/2023 23:22,12/08/2023 23:27,12-Aug-23,HYDERABAD,Electronics,1499,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,4
86a5dbad-6fff-4c89-9ce5-cb971b18e348,Inbound,Returns,Service Centres Related,,b88cdb96-6d82-4d01-aa30-0b0aff06a594,04/11/2022 23:46,11/08/2023 15:05,11/08/2023 15:06,11-Aug-23,BARDHAMAN,Electronics,1099,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
f762174e-38ec-49df-b6e4-6716c6ab740c,Inbound,Returns,Fraudulent User,,90fff5b1-4dba-4994-9309-b25c00b85e36,05/08/2023 12:03,11/08/2023 10:56,12/08/2023 07:43,12-Aug-23,SONBHADRA,Books & General merchandise,295,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
0c3b5868-d54f-47e0-bc43-fbaf145c1b40,Inbound,Returns,Fraudulent User,,7cbcc0e0-9de3-4c4c-90af-1ab0e69ac73d,07/08/2023 10:17,11/08/2023 15:48,11/08/2023 15:54,11-Aug-23,CHENNAI,Books & General merchandise,323,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
bf62b1c8-2d85-43bd-a806-0ef60244f24d,Inbound,Order Related,Order status enquiry,Thank you ,,,12/08/2023 17:02,12/08/2023 17:02,12-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b79a7420-fd12-4fc6-bf7b-da1f91fb3b07,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 12:02,13/08/2023 12:04,13-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,5
01f649e8-1dd6-4b41-b2a2-0a68d0e60265,Inbound,Returns,Return request,Please work on sending OTP in the time confirmed by you... This issue could not have arise at the first place if you would have proactively address the issue of OTP. Thank you ,,,13/08/2023 13:07,13/08/2023 13:23,13-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
f3f8f30e-65ad-4eb7-a77a-85d70454b445,Inbound,Order Related,Installation/demo,,,,13/08/2023 17:07,13/08/2023 17:10,13-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cde4a938-12dd-4faf-9030-a21e1fce1539,Inbound,Returns,Service Centres Related,,,,13/08/2023 23:19,13/08/2023 23:50,13-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
95039c83-0b5f-457a-a668-2986c2447ba2,Inbound,Order Related,Delayed,,87962448-04ec-4a84-8889-f1d5101b6b5a,06/08/2023 16:22,13/08/2023 12:26,13/08/2023 12:26,13-Aug-23,SURAT,LifeStyle,697,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
161f3b70-a080-4595-a842-031c50affd2f,Inbound,Returns,Fraudulent User,,f6ee63db-3665-4a42-af23-4afb6b8b750b,03/08/2023 18:27,11/08/2023 11:14,11/08/2023 11:16,11-Aug-23,PUNE,Books & General merchandise,113,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
9b383035-65fe-40ba-ae09-effbb02d5337,Inbound,Returns,Wrong,,ff2cd038-f6cb-4bff-956a-3c80a5a92140,06/08/2023 21:07,11/08/2023 13:34,11/08/2023 13:38,11-Aug-23,GAYA,LifeStyle,949,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d20c2bd7-bdba-4370-869d-19539c1bf473,Inbound,Returns,Reverse Pickup Enquiry,,e5e5c5d0-4c90-4beb-a517-dd08a0c72cef,08/08/2023 13:06,11/08/2023 13:31,11/08/2023 13:36,11-Aug-23,SALIPUR,LifeStyle,290,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
e7f3edbd-1669-4284-99d9-18d0bfe486ea,Inbound,Order Related,Seller Cancelled Order,,5bca8cca-48f3-41f0-9420-771c8755403e,03/08/2023 19:35,11/08/2023 21:57,11/08/2023 22:12,11-Aug-23,MORADABAD,Electronics,1199,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
c8b9c1f2-6f30-406e-a35e-10c37b52393b,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:43,12/08/2023 09:27,12-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
368307ad-a1a1-4d20-ba2f-adb4b46272a2,Inbound,Returns,Service Centres Related,,,,12/08/2023 09:26,12/08/2023 10:03,12-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
f1bbce12-12dc-4f13-a829-53f10c5655c3,Inbound,Order Related,Delayed,,,,12/08/2023 13:52,12/08/2023 13:53,12-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,3
6575aa36-a756-490e-8b58-0d86b77f0adb,Inbound,Returns,Exchange / Replacement,Unable to contact your customer care easily,,,12/08/2023 22:33,12/08/2023 22:53,12-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
3914cb60-38b5-4bfd-963e-fb8c4e57a175,Inbound,Order Related,Delayed,,,,12/08/2023 23:56,12/08/2023 23:57,12-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f5943e2e-857b-4cd4-bdf8-37d021ca8986,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:43,13/08/2023 09:25,13-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
3ed71eda-01eb-40ce-99a5-d2f0e7a1258a,Inbound,Returns,Reverse Pickup Enquiry,i am always happy with Shopzilla ,,,13/08/2023 10:51,13/08/2023 10:58,13-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
2830e35f-dcd9-42c5-b337-9a5730932458,Inbound,Order Related,Seller Cancelled Order,Super,,,13/08/2023 20:39,13/08/2023 20:50,13-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
c3428404-ce90-4ba5-ac66-b229d10a95b5,Inbound,Order Related,Delayed,,0d6e4bd9-89ea-42c7-a108-4b4f29ee060b,31/07/2023 15:33,11/08/2023 08:24,11/08/2023 10:12,11-Aug-23,GORAKHPUR,Books & General merchandise,43,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
fa338126-6a1a-4fa0-b129-3ee6c1eb3a0c,Inbound,Returns,Wrong,,8b6020d8-e7d0-465f-9240-8c22c0c52ff7,04/08/2023 16:46,10/08/2023 10:59,11/08/2023 06:58,11-Aug-23,SIDHI,Electronics,696,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
6c67f30d-bbfc-419e-bd1f-a3353d616300,Inbound,Returns,Exchange / Replacement,,28ef0550-3b87-4cc7-abec-a341be02311b,27/07/2023 12:25,11/08/2023 15:51,11/08/2023 18:56,11-Aug-23,RAIPUR,Mobile,11999,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a697b7b4-4a2a-4267-a327-cd0228c4d8d2,Inbound,Product Queries,Product Specific Information,Good ,,,12/08/2023 12:53,12/08/2023 12:58,12-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f9272e00-c849-444d-91ed-e9869d65579c,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:24,12/08/2023 16:45,12-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
f598dd84-b629-4cd6-9ee0-1049ba3bb80d,Outcall,Refund Related,Refund Enquiry,No any issues ,,,12/08/2023 20:16,12/08/2023 20:17,12-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
6af99151-4c8a-4e73-bb65-723d6360bf1a,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:09,12/08/2023 21:12,12-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
470afb26-8078-41ed-ac74-4ec41c437766,Inbound,Returns,Fraudulent User,,,,13/08/2023 10:33,13/08/2023 10:34,13-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
0169492f-afb9-4c8d-ac8b-6af3e9e352fb,Inbound,Order Related,Order status enquiry,Disgusting service ever,,,13/08/2023 18:15,13/08/2023 18:16,13-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
0da4c46d-73ae-4239-b481-5a29433d593f,Inbound,Order Related,Delayed,Excellent ,e121580a-21df-48ca-bab1-f32e91b427f7,07/08/2023 21:00,11/08/2023 22:11,11/08/2023 23:18,11-Aug-23,,LifeStyle,484,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
c3e3376f-5c34-4378-ac93-51d2b59169cc,Inbound,Returns,Return request,,d1d7f305-91de-4174-a2de-eafdc474ee37,04/08/2023 23:30,11/08/2023 14:54,11/08/2023 14:57,11-Aug-23,MUZAFFARPUR,Electronics,229,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4b047b26-9867-4312-b58e-8835781e118c,Inbound,Returns,Reverse Pickup Enquiry,,ac7add08-7e09-43c0-8bf4-1c275d42a8ea,05/08/2023 08:19,11/08/2023 19:11,11/08/2023 19:22,11-Aug-23,GHAZIABAD,Home,371,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
f307161d-b88e-492d-ac53-ef93b29b53da,Inbound,Order Related,Installation/demo,Bahut aajha bat huya hai,2731c0c4-a545-4f43-b9e4-81bef303df80,28/11/2022 20:39,11/08/2023 19:53,11/08/2023 20:05,11-Aug-23,BETTIAH,Mobile,1399,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d4aef4d8-716f-41a2-8118-752393c6d163,Inbound,Order Related,Delayed,,,,12/08/2023 06:18,12/08/2023 06:19,12-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
543ba1da-2994-411d-816b-50846739c9b7,Inbound,Payments related,Payment related Queries,,,,12/08/2023 09:43,12/08/2023 09:52,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
e22882ec-de40-4e4e-9805-380f7ef21b42,Outcall,Order Related,Installation/demo,,,,12/08/2023 14:10,12/08/2023 14:12,12-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
eb54a639-8991-4dd0-88ac-ac5fa22f7de9,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:38,12/08/2023 14:43,12-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
193c8e0a-7f94-434f-a685-46e0edfb72d4,Inbound,Returns,Fraudulent User,,,,13/08/2023 09:01,13/08/2023 09:05,13-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
9d8245c8-3bb0-42ac-ada4-450950d70863,Inbound,Feedback,UnProfessional Behaviour,Team support is useless  ,8f9e7391-13d3-4e58-8665-44f4fa36ef5f,27/07/2023 10:58,11/08/2023 20:08,11/08/2023 20:19,11-Aug-23,BAREILLY,Electronics,1299,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,1
76bb098e-f3b8-42a7-9f15-fe0767eec559,Inbound,Feedback,UnProfessional Behaviour,,8a427525-5691-48fe-961c-bf6568aea407,07/08/2023 05:25,10/08/2023 22:43,11/08/2023 04:26,11-Aug-23,CACHAR,Books & General merchandise,327,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
76845c92-3903-43a7-bc3e-1a5319ae2f02,Inbound,Order Related,Installation/demo,Very good ,27c35078-8f89-470b-aaf1-e5f6d4f9b5c9,03/08/2023 20:00,11/08/2023 12:00,11/08/2023 12:01,11-Aug-23,CHANDRAPUR,Home Appliences,28999,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
ab1e9d2d-99f2-4d36-a08e-d6e09760e2ad,Inbound,Order Related,Delayed,,d02243d9-b51d-4cd8-bae2-be5accc59175,05/08/2023 18:15,11/08/2023 13:46,11/08/2023 13:50,11-Aug-23,ARARIA,Affiliates,65,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
af2d1062-463f-4c71-ab1f-112f62e82fb8,Inbound,Returns,Missing,,2b41a234-096f-46e8-ad6d-741359148681,04/08/2023 13:52,11/08/2023 13:34,11/08/2023 14:00,11-Aug-23,CHENNAI,Books & General merchandise,699,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
0c2ed22a-a993-410b-b543-2ed8d483870b,Outcall,Returns,Reverse Pickup Enquiry,,60ab612e-cc50-4190-b104-1ad6f7de5886,11/08/2023 11:02,11/08/2023 14:42,12/08/2023 09:20,12-Aug-23,NEW DELHI,Books & General merchandise,79,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
004d64cb-07d0-40e4-827b-af0b01d81960,Inbound,Order Related,Invoice request,,3956734c-5cb6-4761-a954-6b5995ae48f9,11/10/2022 22:36,11/08/2023 17:28,11/08/2023 17:33,11-Aug-23,RAJKOT,Electronics,1299,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,4
73446d6f-7ca2-4617-bffb-57c17c93ae17,Inbound,Feedback,UnProfessional Behaviour,,c1f70d4e-20a2-4dfd-9415-ecf926e73047,06/08/2023 17:05,12/08/2023 00:41,12/08/2023 00:47,12-Aug-23,ERNAKULAM,Books & General merchandise,45,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
0fa1d397-f529-4013-9c81-74f532846e77,Outcall,Order Related,Delayed,,,,12/08/2023 10:04,12/08/2023 10:07,12-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
89ab0006-1fe6-4b88-8a99-d40a291beb88,Inbound,Returns,Return request,,,,12/08/2023 12:33,12/08/2023 12:37,12-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
f9869cb5-c4b5-4eb7-ac01-f1adffd0efdc,Inbound,Order Related,Invoice request,,,,13/08/2023 11:50,13/08/2023 12:07,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
021cd0e8-5913-4755-bec0-e8f491bc1e3f,Outcall,Returns,Reverse Pickup Enquiry,Nice,,,13/08/2023 20:07,13/08/2023 23:32,13-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
5d9817aa-a75d-4c21-9e0f-d748e144a628,Inbound,Order Related,Invoice request,Good communication with support nature ,,,13/08/2023 21:16,13/08/2023 21:27,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
bdcaaa4f-5953-470c-8203-fc50ac501405,Inbound,Returns,Reverse Pickup Enquiry,,f055baf6-035a-4a88-ad5c-8c815ba09f59,23/07/2023 16:11,12/08/2023 22:11,12/08/2023 22:12,12-Aug-23,BHUBANESWAR,LifeStyle,499,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
3de89045-750c-43da-a17e-d8a8bec6359c,Inbound,Order Related,Delayed,,b000a9da-98f8-4677-b447-11bd0cbc8bb3,05/08/2023 07:42,11/08/2023 21:45,11/08/2023 21:46,11-Aug-23,ENGLISH BAZAR,Books & General merchandise,231,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
04e458df-95a2-4d30-ba78-de8aedd3fdbc,Inbound,Order Related,Installation/demo,Shopzilla sucks.. better shutdown youself ,e738a37f-aa21-42f3-b240-2214f6be9d7d,18/07/2023 23:31,08/08/2023 22:16,12/08/2023 09:02,12-Aug-23,VISHAKHAPATNAM,Electronics,11990,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
5227391d-78ac-464b-a39f-442d41ac81c7,Inbound,Returns,Reverse Pickup Enquiry,,76289382-fff4-4b33-b84c-4391906ccf8b,03/08/2023 21:07,11/08/2023 16:27,11/08/2023 20:25,11-Aug-23,NEW DELHI,LifeStyle,449,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
c2ba4ee4-7c1a-4a68-b90a-aa9966a61320,Inbound,Order Related,Seller Cancelled Order,,1a5b4f27-96a5-44fe-86f6-981980f33eac,10/08/2023 02:55,11/08/2023 19:23,11/08/2023 19:30,11-Aug-23,NAGPUR,Furniture,475,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
aff500fc-ca2f-4c5e-b0b0-ffc29342324c,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 15:42,13/08/2023 15:46,13-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2e65bda2-8643-4c34-beaa-13dbf4a2c31e,Inbound,Order Related,Order status enquiry,,,,13/08/2023 12:29,13/08/2023 14:21,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,3
0e98035e-619e-4fcf-82ba-b64991aae908,Inbound,Returns,Return request,Helpful ,,,13/08/2023 11:36,13/08/2023 11:38,13-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
bf556935-16fb-4559-8026-db1a234051af,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:41,13/08/2023 11:56,13-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
a9ddf255-5470-41bd-9f6e-e956be563090,Inbound,Order Related,Delayed,Give proper address of nearest Shopzilla office if in other emergency cases we took delivery directly from the office,,,13/08/2023 12:44,13/08/2023 12:48,13-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
c4cd0573-8cc9-46db-9fea-cf96a393c910,Inbound,Returns,Missing,,ed10923f-4f47-44a8-9fc5-ec568db3ebed,03/08/2023 10:34,11/08/2023 15:02,11/08/2023 15:05,11-Aug-23,DATIA,Electronics,612,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
d788b92f-811e-499c-b68a-249795a335e5,Inbound,Returns,Missing,,2bd5353d-b98e-4fc5-91ba-e6dce6a3d5f5,06/08/2023 17:54,11/08/2023 16:42,11/08/2023 16:48,11-Aug-23,HYDERABAD,Electronics,1399,,Haley Carroll,William Park,John Smith,61-90,Evening,4
65781daa-02cd-4d32-8040-8019aa4141a5,Inbound,Returns,Reverse Pickup Enquiry,,ff9d38dd-5b7b-43bc-b400-6d5b41eb6bfc,05/08/2023 21:25,11/08/2023 16:13,11/08/2023 16:43,11-Aug-23,KOTA,LifeStyle,532,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
bc635831-05fc-420b-94cd-93a8651cbbfb,Inbound,Order Related,Delayed,Very very very very very bad,d45170b7-80e9-4282-afe9-dcc97502fb28,10/08/2023 09:49,12/08/2023 00:11,12/08/2023 00:24,12-Aug-23,BANGALORE,Mobile,13999,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
c8117713-41ca-4ec2-92cc-0ea0570952c8,Inbound,Returns,Fraudulent User,,,,12/08/2023 09:35,12/08/2023 09:37,12-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
312f1138-1058-43a6-9506-590ceabdd0b0,Inbound,Order Related,Installation/demo,,,,12/08/2023 16:42,12/08/2023 20:26,12-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,1
6c35eb44-3a5a-417b-a415-4e6a58c452fc,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:15,13/08/2023 07:19,13-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
908ee120-3558-43ae-93b8-63f96dd1c054,Inbound,Order Related,Installation/demo,Very bad,,,13/08/2023 11:44,13/08/2023 11:49,13-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
0a212daf-8a35-49ab-9580-20bf194cacd9,Inbound,Returns,Return request,,,,13/08/2023 16:18,13/08/2023 16:20,13-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
6fd3fb69-a62a-4a58-949f-8b3272bbb355,Inbound,Shopzilla Related,General Enquiry,Make my payment update,,,13/08/2023 16:39,13/08/2023 16:48,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
adedd3e1-3469-46ad-babe-3d1a03deae7b,Inbound,Returns,Damaged,,74676259-9d67-4bb8-b30e-5863faceb80e,04/08/2023 01:29,11/08/2023 11:21,11/08/2023 17:40,11-Aug-23,FATEHPUR,Home Appliences,1699,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
14b5a28a-cb52-41bb-b181-8e45e0a12adf,Inbound,Returns,Return request,,7b715a1d-3f97-4823-89bd-7866ff21b9e6,09/08/2023 19:13,11/08/2023 18:42,11/08/2023 18:44,11-Aug-23,LUCKNOW,Books & General merchandise,275,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
68b1f721-83b8-42a8-86df-9796ce269544,Inbound,Returns,Return request,,0be07e4a-8d43-4d2d-937d-449c4aa1ef66,06/08/2023 12:18,11/08/2023 21:04,11/08/2023 21:07,11-Aug-23,PATNA,Home,276,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
b7114cd0-9616-4fc1-94d6-26597bb8523a,Outcall,Returns,Wrong,I'm very happy ,,,12/08/2023 11:17,12/08/2023 11:18,12-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
aad2515f-fe10-4b07-96fa-5c448bbd73cb,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:31,13/08/2023 22:46,13-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
55298468-c66b-45ee-96da-948c6623cf55,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:54,13/08/2023 19:56,13-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cb7dba29-27dd-4963-a5cc-8da01ae69237,Inbound,Product Queries,Product Specific Information,,,,10/08/2023 21:05,11/08/2023 17:59,11-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
7bc52c95-5aa2-4a85-ad78-2d4e74816430,Inbound,Returns,Fraudulent User,,,,12/08/2023 07:38,12/08/2023 07:40,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
99b4dd5f-6819-4723-9caf-a05a92408d53,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 20:02,12/08/2023 20:31,12-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
3c37fcaa-deac-4d04-becd-42ff2cc6abea,Inbound,Order Related,Installation/demo,AC not working properly ,,,12/08/2023 20:39,13/08/2023 10:55,13-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,1
28d79f33-c491-4579-adbd-243774d9157f,Inbound,Order Related,Order status enquiry,Good,,,13/08/2023 15:17,13/08/2023 17:40,13-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
c3c7fa30-fbd0-4ee8-bef5-cae79c03a40b,Inbound,Returns,Technician Visit,,,,13/08/2023 11:10,13/08/2023 11:29,13-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
e034c2e8-d868-4202-9b2d-fd4cbc620986,Inbound,Returns,Return request,I'm happy??,,,13/08/2023 11:34,13/08/2023 11:50,13-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
21812b6a-04c3-4997-95c7-f0e48774803c,Inbound,Returns,Return request,,1d9d8f21-78ec-462e-8242-7234fe7e1c3c,06/08/2023 12:47,11/08/2023 19:10,11/08/2023 19:11,11-Aug-23,BERHAMPORE,Electronics,194,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
707aa0f3-8e99-49e4-b581-bc4719501337,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:32,12/08/2023 11:33,12-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
7c19a3c5-616c-4e3b-b43a-3a251a63c7fc,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:39,12/08/2023 21:40,12-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,4
b6ef4b58-8ee3-42c9-9a07-1647ac86d021,Inbound,Returns,Wrong,,,,13/08/2023 13:20,13/08/2023 13:22,13-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c262df70-9ba1-4616-bd0b-9f19726a2ac5,Outcall,Returns,Service Centres Related,Nice support staff,,,13/08/2023 20:07,13/08/2023 20:08,13-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c1842243-43f5-443d-a6b7-678ca5950086,Inbound,Returns,Return request,,,,13/08/2023 21:56,13/08/2023 21:59,13-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
e7011043-536a-48cb-9934-3bccf46df743,Inbound,Order Related,Delayed,,7d6b8cac-9675-4373-a203-9c370be36058,06/08/2023 16:33,12/08/2023 19:57,12/08/2023 20:02,12-Aug-23,KURALI,Home,1499,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a81c9fc5-beeb-4066-a6de-e42e12dddf37,Inbound,Order Related,Order status enquiry,,af2ad8c4-8b17-43bb-a0f6-bf4acc25c4ca,07/08/2023 21:30,11/08/2023 21:03,12/08/2023 17:36,12-Aug-23,PANVEL,Electronics,899,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
deb4a011-9b06-404a-bf72-aa06db34f8f3,Inbound,Order Related,Installation/demo,,,,12/08/2023 17:49,13/08/2023 02:59,13-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
e2faaeb8-04b3-4f30-a01d-cae41ce07a68,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 20:23,12/08/2023 22:23,12-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
70cfb1aa-11e0-4d94-ae9c-587e510bfa88,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:04,13/08/2023 14:07,13-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
30793239-cd42-43db-bd59-819221ba1524,Inbound,Order Related,Order status enquiry,Good,cb2f1256-0449-4739-af16-2ec7789de31d,06/08/2023 00:22,13/08/2023 19:01,13/08/2023 19:05,13-Aug-23,HANUMANA,Books & General merchandise,699,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c7410ab2-336f-4afd-9639-4c306c249d79,Outcall,Returns,Return request,,3c921f9c-de3a-4823-bc94-84a232f5c658,01/08/2023 20:16,11/08/2023 22:01,11/08/2023 22:30,11-Aug-23,NEW DELHI,LifeStyle,519,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
2cf8929c-5528-47b1-a893-7d852dc510d2,Inbound,Returns,Reverse Pickup Enquiry,Very poor product meri problem product missing plz returns team please help me ,73bdebd9-ea37-46e0-88fe-a8e59f838f99,25/07/2023 14:27,11/08/2023 15:44,11/08/2023 21:05,11-Aug-23,SIKAR,Books & General merchandise,165,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
64265956-22ff-4b6b-b26a-07c6767582de,Inbound,Order Related,Seller Cancelled Order,bekar service,,,12/08/2023 09:01,12/08/2023 09:06,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
c0ed4499-77b1-4f3e-a339-5a5787a3881f,Inbound,Order Related,Order status enquiry,**off ,,,12/08/2023 17:25,12/08/2023 22:03,12-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
db6e37d9-ed27-4b6d-bdc0-337d95c9a164,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:36,12/08/2023 17:39,12-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
ea05d5e2-84f3-4972-9356-06fcd6037349,Inbound,Order Related,Installation/demo,The customer support executive which I talked was very polite and resolved my problem in a easy manner,,,12/08/2023 21:26,13/08/2023 08:39,13-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
76e4218b-3793-4ae2-8ff1-795ff02fc915,Inbound,Refund Related,Refund Enquiry,He\u2019s good coordinating the customers good support boy,,,13/08/2023 21:33,13/08/2023 21:38,13-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
14c06d76-7cd2-4ce4-a30c-15086a7f58d3,Inbound,Cancellation,Not Needed,,a20b027e-b73b-4796-81fa-2311cf69b5c4,06/08/2023 13:00,13/08/2023 13:09,13/08/2023 15:52,13-Aug-23,MANGALORE,Electronics,52990,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
19f2d305-feee-4fd8-9745-1fcec81ad8ae,Inbound,Returns,Reverse Pickup Enquiry,Mst bhai,5e9eb75d-cc7d-44c3-8ebf-c7abbfb5a13e,01/08/2023 11:11,12/08/2023 10:44,12/08/2023 10:50,12-Aug-23,GURGAON,LifeStyle,399,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
f899f5b8-73f2-4b18-9f2b-891eef06c4f4,Outcall,Returns,Fraudulent User,,3f5bdf52-5ea0-4196-ae03-25f8d3d56738,04/08/2023 07:51,11/08/2023 07:57,11/08/2023 10:32,11-Aug-23,GOPALGANJ,Electronics,6999,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
4d46764e-d6a1-48a5-a683-1b374474063d,Inbound,Feedback,UnProfessional Behaviour,My hopes only Shopzilla ,70bd3fa6-48aa-4b0a-b578-8210226f7b42,05/08/2023 15:45,11/08/2023 16:23,11/08/2023 16:25,11-Aug-23,DIMAPUR,Home Appliences,15990,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1b6f6e98-c981-46b2-a246-22cf6f0dc709,Inbound,Returns,Missing,Meri help karne ka thanks ,550993b0-13e6-4e47-90e7-f069c73a108e,02/08/2023 16:14,11/08/2023 16:37,11/08/2023 19:56,11-Aug-23,BILSANDA,Books & General merchandise,228,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
34b5f3f0-a14c-4143-bfe5-51681f8af693,Inbound,Returns,Reverse Pickup Enquiry,Thankyou,ab725638-45c7-45b3-ba0d-4e10ea7bb5ab,03/08/2023 01:53,11/08/2023 16:47,11/08/2023 18:00,11-Aug-23,ALLAHABAD,LifeStyle,560,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
ba26cbfa-1d6b-43be-9e25-ec22d4270439,Inbound,Order Related,Delayed,,65fe16a6-3494-41af-956b-403cd69fc88f,04/08/2023 12:52,12/08/2023 20:12,12/08/2023 20:16,12-Aug-23,CHATRAPUR,Electronics,1159,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
a5a79eb0-65a4-40f5-b6e6-7b36af57715d,Inbound,Order Related,Delayed,,787faa6b-5883-440b-9b52-c30bcd48785e,05/08/2023 23:23,13/08/2023 11:15,13/08/2023 19:02,13-Aug-23,VAPI,Books & General merchandise,611,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
6d097b40-5bf1-4258-bad1-14499b0a9fd2,Inbound,Payments related,Payment related Queries,Good ,705141f7-d5c2-4491-bdc0-2c119bd62049,11/08/2023 07:50,11/08/2023 09:09,11/08/2023 09:10,11-Aug-23,TIRUPUR,Home Appliences,1299,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
2e5a8ff1-a61c-4896-ab4e-b53c91bff070,Inbound,Returns,Missing,Thanks ,612cdca1-d5a4-40fe-8d2f-1f1bf6c6c21e,01/08/2023 13:35,11/08/2023 14:14,11/08/2023 14:18,11-Aug-23,BASTI,LifeStyle,994,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
16034d87-5644-4772-a27d-e475db561b75,Inbound,Returns,Missing,Good ,b3852944-7580-4bc3-8f2a-41e703c89bf3,04/08/2023 18:42,11/08/2023 21:53,11/08/2023 21:54,11-Aug-23,SIKAR,Electronics,832,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ca1edd3e-6f8d-446e-87e0-9666a9652c5e,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 22:08,11/08/2023 22:19,11-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
5d3c5855-5b72-4504-ad46-086ac9bfa915,Inbound,Returns,Fraudulent User,,,,12/08/2023 08:52,12/08/2023 08:53,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
47a16053-6410-43ad-9017-5b1036fa5948,Inbound,Returns,Fraudulent User,,,,12/08/2023 12:42,12/08/2023 13:46,12-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
c3d82955-f281-4707-a1bf-280ea252690f,Inbound,Order Related,Order status enquiry,Excellent ,,,13/08/2023 18:29,13/08/2023 18:30,13-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
cd42c6ab-9706-4d4c-9d8f-e370c6143986,Inbound,Returns,Wrong,No,9ba4b3f7-94ff-4b24-8d76-ce650e27b603,10/08/2023 01:18,11/08/2023 16:02,11/08/2023 16:05,11-Aug-23,CUTTACK,Electronics,799,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ab084631-9dd4-424e-993c-e69e0b8a74c2,Inbound,Returns,Fraudulent User,,4061950a-9cc6-4013-8b0c-52963a7a8a7e,05/08/2023 21:51,11/08/2023 10:09,11/08/2023 10:48,11-Aug-23,NEW DELHI,Books & General merchandise,543,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
f0e87651-a9a4-4239-98d0-da002f1751b6,Inbound,Returns,Return request,,4aa6cc5e-5e3b-4118-86b7-984f61a34e6c,06/08/2023 18:39,11/08/2023 14:33,11/08/2023 14:38,11-Aug-23,THANE,Electronics,338,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
7fbd0bc2-54cc-416a-8222-11be20773ca7,Inbound,Returns,Reverse Pickup Enquiry,Good ,af95947f-223f-4b5a-94c1-c0b0b4644b9f,09/08/2023 00:28,11/08/2023 19:30,11/08/2023 19:35,11-Aug-23,FARIDABAD,LifeStyle,345,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
33c624bd-98f9-4006-a955-d72b83c379f5,Inbound,Order Related,Installation/demo,,ac5bf6fb-cb5d-4f1b-922c-3b761c3945cb,23/12/2022 18:38,11/08/2023 20:20,11/08/2023 21:23,11-Aug-23,BANGALORE,Electronics,1299,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
2acce59f-3c01-4083-a594-3ab5bd48c997,Inbound,Returns,Reverse Pickup Enquiry,,f2ae02da-9d05-46da-9db3-22fe5619eb17,01/08/2023 09:50,11/08/2023 21:22,11/08/2023 21:36,11-Aug-23,KENDRAPARA,Electronics,1399,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
09b1333b-32a7-4a26-a7c4-d6788de707e1,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:13,12/08/2023 16:56,12-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,2
e9965256-25e3-4e47-b5a5-4be59eb11ad2,Inbound,Returns,Missing,I'm totally satisfied with talk to her.and my problem was resolved quickly..thank you so much ,,,12/08/2023 13:19,12/08/2023 13:24,12-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
b08bb83e-6abd-4331-9fa9-92153057613b,Outcall,Others,Call disconnected,,,,12/08/2023 20:22,12/08/2023 20:41,12-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
a59c240d-7cce-469b-a7ae-1644501ed45f,Inbound,Order Related,General Enquiry,,,,12/08/2023 14:49,12/08/2023 20:05,12-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
3961cd3b-9cb1-4fd6-9005-207eae7a4531,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:53,13/08/2023 11:57,13-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
cb23daf4-d6de-4ef3-b156-f962e382c2bc,Inbound,Returns,Technician Visit,Tq sir,,,13/08/2023 12:35,13/08/2023 12:35,13-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
6f75882c-2644-421a-9e9e-7176ca75e29f,Inbound,Offers & Cashback,Affiliate Offers,Shopzilla executive does not.. solved my issue at all ..they even don't try to solving my issue....Shopzilla doing cheating toward giving  the right discount to the customer,,,13/08/2023 17:49,13/08/2023 17:58,13-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,1
f0fbc02b-e509-4238-ac90-1302c154aa19,Inbound,Returns,Return request,I helped the matter nicely,,,13/08/2023 18:52,13/08/2023 18:57,13-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
feb6014e-eed6-42ed-84bd-44e92f5f1500,Inbound,Returns,Reverse Pickup Enquiry,,1e1c9eb3-0944-4095-85c1-6b6e63681791,03/08/2023 16:18,11/08/2023 15:40,12/08/2023 01:16,12-Aug-23,NEW DELHI,Books & General merchandise,1800,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,3
bd31d1c1-e7d4-4d03-96a3-ccc937920eb6,Inbound,Returns,Fraudulent User,,e7a23622-7cc9-4cf6-97f7-568d13a86bb5,05/08/2023 20:26,11/08/2023 12:20,11/08/2023 12:32,11-Aug-23,HALDWANI,Books & General merchandise,60,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
db194109-88a8-42ef-b974-3a26e81c38b4,Inbound,Returns,Reverse Pickup Enquiry,Good,3b39b51d-f1d4-4605-ab15-6f3b80fd5e79,07/08/2023 13:25,11/08/2023 07:05,11/08/2023 07:18,11-Aug-23,GREATER NOIDA,Affiliates,89,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
3232591c-64fa-41fb-89e2-11a1770f40ad,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 09:17,11/08/2023 09:22,11-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
474c5a12-bb0d-4c84-a17b-1c856da7b6fe,Outcall,Order Related,Order status enquiry,,,,12/08/2023 14:15,12/08/2023 14:18,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
3e935b00-f64a-405c-9ce2-b4630ca7e94c,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 08:40,13/08/2023 08:41,13-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
5039d567-cbcb-4be6-8ca0-9a49f4c5eb77,Inbound,Returns,Return request,Nothing really ,,,13/08/2023 20:04,13/08/2023 20:05,13-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,4
5bb745c0-e26b-47c4-94eb-294233a14880,Inbound,Returns,Service Centres Related,"Customer executive not experience, policy more flexible",be572b10-baaa-4b1f-80e0-742c7ba18520,16/07/2023 23:54,10/08/2023 20:37,11/08/2023 18:54,11-Aug-23,KARIMNAGAR,Home Appliences,2749,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
ccd98095-77e2-423c-bac5-59c1c7959f71,Inbound,Order Related,Delayed,,c2962651-0241-40fb-b5a9-fd09f2d34314,01/08/2023 10:44,10/08/2023 21:35,11/08/2023 08:24,11-Aug-23,ISLAMPUR,Books & General merchandise,76,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,1
108ff811-92d6-4204-bac9-43c959526dc6,Inbound,Offers & Cashback,Instant discount,Well person,f943613a-ae4c-47a5-9764-bcc5de9ba974,10/08/2023 17:32,11/08/2023 11:11,11/08/2023 11:12,11-Aug-23,,GiftCard,573,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
dc3dd398-9e0a-4df5-8945-14b30b62c74b,Outcall,Returns,Missing,,80069430-bfb6-450d-9c02-1ac749ac9a7c,05/08/2023 10:18,11/08/2023 14:19,11/08/2023 16:21,11-Aug-23,BEGUSARAI,LifeStyle,290,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,2
f3b07a07-361f-4abd-b06c-b2e1790e1207,Outcall,Order Related,Installation/demo,,a84f437f-78ca-4ab5-b779-fdbb3d6b382a,07/08/2023 20:32,11/08/2023 20:47,11/08/2023 20:49,11-Aug-23,HYDERABAD,Home Appliences,31490,,James Williams,Brayden Wong,John Smith,>90,Evening,5
91d00cfd-9548-4bdc-ac96-139f1b74e33e,Inbound,Offers & Cashback,Affiliate Offers,,,,13/08/2023 14:37,13/08/2023 14:43,13-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bb095cf4-8096-4d4b-b967-47d52583923d,Inbound,Returns,Return request,Very good ,,,13/08/2023 15:07,13/08/2023 15:18,13-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
55afa0d4-501a-46dd-8d7e-dc8d5ec556f7,Inbound,Refund Related,Refund Enquiry,Very bad,aa368f23-dcb9-40b8-830d-354f86105a8d,04/08/2023 22:58,11/08/2023 12:14,11/08/2023 12:55,11-Aug-23,DALTONGANJ,Home Appliences,1999,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
e4e56730-0960-444b-9d7d-a9c6848920c9,Inbound,Order Related,Installation/demo,I want replacement or refund for my order.,50dfe0ef-481f-4234-a7c5-59a51961a4f5,30/07/2023 22:54,11/08/2023 18:12,12/08/2023 17:17,12-Aug-23,AHMEDABAD,Home Appliences,25990,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
9accac38-be1e-4505-850d-da17935741cb,Inbound,Returns,Missing,Good,13337139-42df-4944-ab98-6e814931aebb,05/08/2023 11:14,12/08/2023 14:47,12/08/2023 14:49,12-Aug-23,FEROZEPUR,Electronics,2199,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6b628a9e-36ce-4833-ad9d-fb2806128f2d,Inbound,Order Related,Delayed,Thx,fd4b3bc6-1deb-4aed-9224-7583d4c0940a,06/08/2023 21:30,11/08/2023 20:02,12/08/2023 08:16,12-Aug-23,SIRSA,LifeStyle,572,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
eec0bdad-1270-466c-b4d6-48a197fd9bc3,Inbound,Product Queries,Product Specific Information,My problem was solved quickly but it took a lot of time to join the customer support team ,,,11/08/2023 19:12,11/08/2023 19:14,11-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
2520456b-775e-419a-8399-9f75e0643ed8,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 20:58,12/08/2023 21:18,12-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
baeb911a-4e28-40e7-a4ef-e35fe2c140d1,Outcall,Payments related,Wallet related,,,,13/08/2023 20:01,13/08/2023 20:04,13-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
f7dcf04f-ace5-4568-a44f-38b91953139c,Inbound,Cancellation,Not Needed,,5c3fedd9-bccb-4f87-b8ef-159c20eb994d,02/08/2023 00:42,12/08/2023 09:01,12/08/2023 22:56,12-Aug-23,ITANAGAR,Electronics,3099,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
2e2752c4-c277-4f89-b670-3b9682ae4480,Inbound,Returns,Fraudulent User,Shopzilla return process is very very poor,7e7439dc-0de4-4543-b34f-3e2355bc736c,18/07/2023 03:53,12/08/2023 11:11,12/08/2023 11:14,12-Aug-23,HAJIPUR,Electronics,2999,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
3e80b84d-87d0-48e0-9872-3eba15cc34b1,Outcall,Cancellation,Not Needed,I want to Take strictly action to a merchant a person who delivers my phoneHe put my phone in blocked list ,7a626921-e5d5-4be6-a103-3356e742eb43,11/08/2023 09:54,12/08/2023 20:23,12/08/2023 20:26,12-Aug-23,MUMBAI,Mobile,71999,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,3
3f2f647f-8a3c-43af-8ede-8b97673067c2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:44,12/08/2023 08:12,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
c72c3b6c-183f-4677-a4eb-f9ce24a31ff3,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 08:55,12/08/2023 08:58,12-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
7edbcc1d-201a-4c6d-8526-28695ab03b3e,Inbound,Payments related,Payment related Queries,,,,12/08/2023 09:54,12/08/2023 09:55,12-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
2c16922e-80c2-4161-bd65-55d7b44b0058,Inbound,Order Related,Order status enquiry,,,,12/08/2023 14:32,12/08/2023 14:35,12-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
c1830129-668c-406f-acb6-0be7d07afffc,Inbound,Order Related,Delayed,,,,12/08/2023 19:58,13/08/2023 10:36,13-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
a811ecd4-e597-42ad-9aaa-556e8addb3a5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:29,13/08/2023 19:31,13-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
7b8f95d3-3ec6-4c06-958a-2b0add5fee0a,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla service very bad ,b0b3f920-c295-4e1f-ae7a-879d1c3f7b92,27/07/2023 09:54,11/08/2023 20:14,12/08/2023 11:15,12-Aug-23,VADODARA,Home,1699,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,1
c77e8dde-0e92-4fd3-9300-6e125625e759,Inbound,Returns,Reverse Pickup Enquiry,,b6d15f35-7a01-4249-96c2-f808d3540982,29/07/2023 11:35,11/08/2023 19:08,11/08/2023 19:10,11-Aug-23,SURAT,LifeStyle,441,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
8414f7a3-ba18-4137-9e51-fd956cec6ce3,Inbound,Returns,Reverse Pickup Enquiry,,c7f47c69-9cb0-4d0d-aeb7-95ab5a32e4eb,15/07/2023 19:24,11/08/2023 08:51,11/08/2023 09:00,11-Aug-23,PUNE,LifeStyle,755,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
18187685-644d-4073-ad08-27f0ab527770,Inbound,Returns,Reverse Pickup Enquiry,4,5294c9b5-42f7-4b0d-bb57-9129cbed4437,10/08/2023 00:17,12/08/2023 08:35,12/08/2023 08:42,12-Aug-23,MUZAFFARPUR,Books & General merchandise,118,,John Thompson,Mia Patel,John Smith,>90,Morning,4
b0449399-c3b8-4a7e-bfe6-45db85545b84,Inbound,Refund Related,Refund Related Issues,Good job,3e96e3ff-fa56-4493-ac63-79b66ddb73fd,30/07/2023 13:29,11/08/2023 18:10,11/08/2023 18:11,11-Aug-23,GURGAON,LifeStyle,3995,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7fdd3999-18f6-4b84-b57a-d78461ee256e,Inbound,Order Related,Delayed,,f8b7f698-986f-4147-ac4b-680976293da1,06/08/2023 14:57,12/08/2023 13:05,12/08/2023 19:03,12-Aug-23,ELURU,LifeStyle,775,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
47f753f6-54cf-4c96-9f13-ee31dff13c0b,Inbound,Returns,Reverse Pickup Enquiry,Plz resolve my complaint ,,,12/08/2023 11:18,12/08/2023 11:40,12-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
4090236f-b180-4c41-8ffc-504a8c3bddf7,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:17,12/08/2023 14:24,12-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
37c40c3d-7b63-42e1-8186-6b19e488f0bc,Inbound,Order Related,Order status enquiry,,,,13/08/2023 12:50,13/08/2023 12:54,13-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
eb0c40c9-ccdc-4dfb-906d-4a72b74ad9e4,Outcall,Returns,Fraudulent User,,,,13/08/2023 19:32,13/08/2023 22:31,13-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
0c826a2c-cc08-4283-90bb-0c5754bb71d4,Inbound,Order Related,Order status enquiry,It was very good.  Behaviour off talking and giving good response for customer ,,,13/08/2023 21:09,13/08/2023 21:10,13-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
62571af6-afa4-4e7e-bec0-c615360fa208,Inbound,Order Related,Invoice request,Query not resolved on extending dates . No proper notes to check previous history.bill is still pending .Wrong bill wrong product sent.Shopzilla is worst ,0a18115b-c3c0-4d99-9b94-1d84eb288606,15/05/2023 18:46,13/08/2023 20:07,13/08/2023 20:35,13-Aug-23,NAVI MUMBAI,Mobile,14499,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
24455d65-246a-41ce-b0c9-5acfa571f731,Email,Refund Related,Refund Enquiry,,e3962f0d-843c-4c8a-b595-8741761ee547,09/08/2023 10:23,13/08/2023 20:23,13/08/2023 20:27,13-Aug-23,DEOGHAR,Electronics,289,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
15c27e6b-ea34-4f1f-a1b1-3b916e5fc500,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 09:49,12/08/2023 09:53,12-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5025d6c1-ce3c-4016-bfa6-3e925ba9cea3,Inbound,Order Related,Delayed,,,,12/08/2023 14:08,13/08/2023 08:10,13-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
fcd9a9a0-312b-4174-ba48-d5d121eab151,Inbound,Returns,Return request,,,,12/08/2023 16:21,13/08/2023 17:15,13-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
3466f0e4-4331-45eb-8997-b485e0dc26f1,Inbound,Returns,Service Centres Related,,,,12/08/2023 16:38,12/08/2023 16:40,12-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
9e54bd3b-e03b-4b0a-bc7d-4011b2164bde,Inbound,Refund Related,Refund Enquiry,First you have to give information ,,,12/08/2023 21:30,12/08/2023 22:07,12-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
403aff17-2258-4a97-9548-7c3e9e758ff3,Inbound,Returns,Missing,,,,13/08/2023 11:10,13/08/2023 11:13,13-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,4
8f593dc9-8daa-4f85-98ae-750afc0f627b,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:01,13/08/2023 19:28,13-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c63c2c53-f0a9-482e-bc08-22d528a3069f,Inbound,Order Related,Installation/demo,Very good I Am Satisfied ,,,13/08/2023 21:30,13/08/2023 21:32,13-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
bd155b9c-528d-4ccd-ba72-0e72273827d4,Inbound,Order Related,Installation/demo,your services are very poor and bad polices are following ,5b6c1a75-e7d7-40ea-b982-008bb5b7ab8c,20/02/2023 15:23,09/08/2023 20:54,12/08/2023 13:04,12-Aug-23,ADONI,Home,1085,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
25cabf25-b0b0-4df5-a5e5-dee9dd57dc52,Inbound,Returns,Reverse Pickup Enquiry,,f73084d3-9c99-4114-816a-6ad8d8a7cfaf,03/08/2023 21:26,11/08/2023 10:22,11/08/2023 12:07,11-Aug-23,PALI,Furniture,3039,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
80fd857e-4e82-4241-ada0-a07b69d22886,Inbound,Returns,Return request,,dee4f98a-d214-416d-bd1e-13cce17013e1,09/08/2023 10:02,12/08/2023 10:23,12/08/2023 10:25,12-Aug-23,PATNA,LifeStyle,881,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,3
3b0f4c8d-32a8-47d4-836e-11ac02f07d70,Outcall,Cancellation,Not Needed,,1d8432cf-23fd-4044-bec1-f6128bce64bf,11/08/2023 12:32,11/08/2023 13:05,11/08/2023 13:07,11-Aug-23,PAKAUR,LifeStyle,279,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5619b83d-d613-4e0f-829f-996929b44b97,Inbound,Returns,Reverse Pickup Enquiry,,14f92cae-21b6-41c5-85d1-b9112abbcd55,06/08/2023 17:06,11/08/2023 15:36,11/08/2023 15:40,11-Aug-23,BANGALORE,LifeStyle,6796,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,3
9b782640-1ac7-4aca-8397-a99832f73a51,Inbound,Returns,Fraudulent User,,56661eb4-aa11-4e16-ba5f-0e9861322ac7,07/08/2023 11:25,11/08/2023 17:34,11/08/2023 18:23,11-Aug-23,KOLKATA,Books & General merchandise,39,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
27bd0b88-3f3d-4d15-b5c7-2e952aa7f1d4,Inbound,Order Related,Delayed,,,,12/08/2023 10:59,12/08/2023 11:08,12-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
9e981aea-bf2e-4b65-bebf-ffac41f354f2,Inbound,Order Related,Order status enquiry,,,,12/08/2023 14:24,12/08/2023 14:25,12-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d9c8992d-17f9-43cb-a378-ac3d6aa24d1d,Inbound,Returns,Return request,,,,13/08/2023 07:49,13/08/2023 07:53,13-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
1527b1c2-341c-4aa8-9b25-acd63104a0eb,Inbound,Order Related,Order status enquiry,,,,13/08/2023 11:56,13/08/2023 11:57,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f8034fce-85e9-4fd9-9d95-03f70a3bd1b5,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 19:16,13/08/2023 19:22,13-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
af676e07-0565-49e0-9c07-f9a6a2bd418d,Inbound,Order Related,Delayed,,74dd8bb1-3e2f-45ac-a3df-79956abce8f1,16/07/2023 18:55,13/08/2023 17:32,13/08/2023 17:33,13-Aug-23,Medikonduru,Home Appliences,899,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
9aec0e27-e9ec-4902-a01d-16778f603ed8,Inbound,Order Related,Delayed,,882cba48-605f-4ad3-8f44-113f293a4af1,08/08/2023 16:45,11/08/2023 20:50,11/08/2023 20:52,11-Aug-23,PUNE,Mobile,13995,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,1
6000a86e-2b26-40f4-ad8e-3647e0715bca,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,79fe75c2-762f-4fc8-993a-5a517211fd8f,06/08/2023 14:05,11/08/2023 09:09,11/08/2023 09:10,11-Aug-23,VADODARA,Home,1071,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,4
aaf1df66-9119-41d9-8dd9-2197b2c7d929,Inbound,Order Related,Delayed,Very Bad Service Shopzilla Here after i will not order anything from Shopzilla..,421ec0d7-70a6-4533-a4f2-6e0851804564,02/08/2023 16:31,13/08/2023 13:36,13/08/2023 13:38,13-Aug-23,JHANJHARPUR,Books & General merchandise,892,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
124ce59c-42ac-4c44-9826-73c736fcbd30,Inbound,Order Related,Priority delivery,No date or time for delivery confirmed neither follow up promised. Worst customer service,878bf9f3-9754-4c54-9668-0952d964b280,07/08/2023 11:51,11/08/2023 19:43,11/08/2023 21:51,11-Aug-23,HYDERABAD,Electronics,1863,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
8ead66e4-9715-44cb-ba20-3088945cca31,Inbound,Returns,Fraudulent User,,,,13/08/2023 11:54,13/08/2023 11:56,13-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
715e98a4-63ba-4869-a574-dfa6d8de3a47,Inbound,Returns,Return request,,,,12/08/2023 19:10,12/08/2023 19:53,12-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
c13b7ab1-961f-4851-8be6-7528673b5de2,Inbound,Order Related,Installation/demo,Help me,,,13/08/2023 20:10,13/08/2023 20:16,13-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
931e31af-5d2b-45ca-943c-d28d3d128262,Inbound,Order Related,Delayed,,bb1e2a7f-7837-40fe-a579-4e11a1ec9f1d,02/08/2023 16:28,11/08/2023 15:17,11/08/2023 15:21,11-Aug-23,NARSAPUR,Electronics,10999,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
c0c68487-14f3-48b5-a9d0-279e17acc526,Email,Returns,Wrong,Thanx for my issue regarding ,8218f37f-2640-4045-8213-8c4c6c1f8cbd,05/08/2023 18:30,13/08/2023 16:17,13/08/2023 16:18,13-Aug-23,SIKAR,LifeStyle,699,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
2710b0bb-752c-4261-9a6c-ebc5bdf980b8,Inbound,Returns,Return request,The issue was very poorly handled. I had requested for a bigger tshirt size in exchange however the executive placed an order for a smaller size.,2ab51233-25a4-4bee-aa1f-88a7cc0f12cb,06/08/2023 22:01,10/08/2023 00:26,12/08/2023 00:09,12-Aug-23,MUMBAI,LifeStyle,619,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
17112d58-3b34-40f8-8eb4-48ae0ccb3f8d,Outcall,Order Related,Order status enquiry,,78d8bf55-b8f3-4411-8dff-1f07847b4253,07/08/2023 23:37,11/08/2023 08:42,11/08/2023 10:44,11-Aug-23,PATNA,Books & General merchandise,1362,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
c65c212a-2008-4c6b-9a25-cc724c4203fa,Inbound,Order Related,Order status enquiry,,6b507c2e-0dd7-4e38-8b6c-346f25f17c7a,06/08/2023 13:04,11/08/2023 09:26,11/08/2023 09:29,11-Aug-23,JAMSHEDPUR,Books & General merchandise,239,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9403d2de-0398-4925-bfe2-5ced3459b2ea,Inbound,Returns,Reverse Pickup Enquiry,Very worst product amlresyd damaged product received.I never seen like this stupid service. Service with good sellers product,34ff2cab-3f10-445e-ab8f-9c69f3a9175e,04/08/2023 01:10,11/08/2023 10:06,11/08/2023 10:09,11-Aug-23,MYSORE,Electronics,599,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
cda8986f-f53c-467a-a841-7818386c117a,Inbound,Returns,Reverse Pickup Enquiry,,016ebafd-76ee-44c7-ab37-cf7221a972c0,28/07/2023 20:29,11/08/2023 16:30,11/08/2023 16:30,11-Aug-23,BERHAMPORE,Electronics,1299,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
350bec15-ba6d-4101-b8c0-c8388571737b,Inbound,Returns,Damaged,Good ,d936f81d-9a20-4669-9594-e37c024ac35d,08/08/2023 23:12,11/08/2023 21:31,11/08/2023 21:54,11-Aug-23,PAONTA SAHIB,Books & General merchandise,400,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
1ac0b2d6-a078-466c-b036-6325366a8ad5,Inbound,Feedback,UnProfessional Behaviour,I was asked to wait n call disconnected ,,,12/08/2023 13:26,12/08/2023 13:34,12-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
5dd808fa-653f-4aee-8fab-7fc995396de9,Inbound,Returns,Reverse Pickup Enquiry,Helpful ,,,12/08/2023 14:13,12/08/2023 14:17,12-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
3c09d6de-6bff-4d9b-86d7-77c293fcf967,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:21,13/08/2023 14:23,13-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
eb1bc765-7661-41f1-9219-e73dd4158f5d,Inbound,Order Related,Priority delivery,,,,13/08/2023 20:52,13/08/2023 21:16,13-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,4
9bc08f54-e5cb-4ae0-acd7-bdd0ff7fbd98,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:52,13/08/2023 21:59,13-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
67648f18-7a59-464d-8329-805bf9d31e1d,Inbound,Order Related,Order status enquiry,Best sarvis ,,,13/08/2023 23:55,13/08/2023 23:55,13-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
9ba9b5bb-7a82-431a-8c5d-a51f0749355a,Inbound,Order Related,Delayed,,7859d725-5198-4505-9509-449253c93dfd,01/08/2023 14:23,13/08/2023 10:46,13/08/2023 10:49,13-Aug-23,BABRALA,LifeStyle,399,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
d7a52dfd-cc7a-4d3e-b37f-5aee41f05580,Outcall,Returns,Return request,,8496f62e-8edd-40d8-9675-aa9c721cd95d,04/08/2023 21:47,11/08/2023 19:46,11/08/2023 19:57,11-Aug-23,KARAD,Electronics,999,301,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
1fefd335-a741-4d6f-b279-8232a6780380,Inbound,Returns,Missing,,,,12/08/2023 13:53,12/08/2023 14:00,12-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,4
00295bcd-030e-4489-8d92-8653c89a5c0a,Inbound,Returns,Fraudulent User,,,,12/08/2023 15:41,12/08/2023 15:43,12-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
303098d1-f0cf-43e6-83de-fd7361bd6879,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 19:52,13/08/2023 04:54,13-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
836badb1-6cce-4f97-b1ec-a5db5bf6007c,Outcall,Returns,Return request,Product and quality return service are poorplz make ensure that.,,,12/08/2023 20:41,12/08/2023 20:47,12-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
0f909f5a-2c59-49ec-8a75-e4251a001d54,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 23:48,12/08/2023 23:49,12-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,4
72348408-6ae1-481d-a82e-262dad3a7e52,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour ,,,13/08/2023 10:40,13/08/2023 10:41,13-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
269aa2dd-baed-4fdd-a0eb-b3b6547c44c7,Inbound,Order Related,Order status enquiry,Hmm,,,13/08/2023 17:33,13/08/2023 17:36,13-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
fd3f9fc2-a9b4-4635-9139-64b184bea7f5,Inbound,Order Related,Delayed,,6f86bf24-3589-4291-8fdf-fece558ca283,29/07/2023 19:42,10/08/2023 18:38,11/08/2023 11:22,11-Aug-23,JORHAT,LifeStyle,692,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
106b6e8b-167b-4692-aaf6-82bca30c913c,Inbound,Order Related,Delayed,Customer support is satisfied but your logistics or courier team is not supporting to Shopzilla. Ther are giving harrasment to customer. Some time they saying to collect booking materials from their logistic. Please take action against him,c3b2aa28-70da-4077-9605-5b598aad3e7f,04/08/2023 17:50,12/08/2023 17:44,12/08/2023 17:58,12-Aug-23,ICHCHAPURAM,Books & General merchandise,9,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
1d7767d0-c4eb-4d72-8c18-0f24657c16bd,Inbound,Returns,Technician Visit,,6efedd2c-62bd-4fef-8ec2-b03e198dc28e,05/08/2023 13:10,10/08/2023 13:40,12/08/2023 09:14,12-Aug-23,VADODARA,Electronics,1077,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
27292f16-de1f-479e-8894-5c9ed20b7ff0,Inbound,Order Related,Delayed,Good Responce,cebb18e8-38b4-42a4-b1d3-47513a37babf,10/08/2023 20:46,11/08/2023 10:58,11/08/2023 10:59,11-Aug-23,KUNIGAL,LifeStyle,199,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
82f49c5c-40f1-4ef6-8fbd-e2cdcc6cc832,Inbound,Returns,Reverse Pickup Enquiry,,7048ca31-62e3-4bd1-ae6a-a1553d9d062e,05/08/2023 11:09,11/08/2023 09:33,11/08/2023 09:52,11-Aug-23,NEW DELHI,Mobile,32999,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
d7be0a10-03c2-4719-8683-555c78bd6a75,Inbound,Product Queries,Product Specific Information,good,,,11/08/2023 11:17,11/08/2023 11:18,11-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
50d3348d-45d6-4034-911a-c6131fcdec3a,Inbound,Order Related,Installation/demo,Resolved ,04be6903-fb01-4a9e-a8d2-f40c0ea3d6cd,07/08/2023 20:45,12/08/2023 09:02,12/08/2023 09:11,12-Aug-23,CHAPRA,Home Appliences,12999,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
540ba68c-5936-4d47-a933-e5ad4ba7c840,Inbound,Feedback,UnProfessional Behaviour,,e65577ed-8f26-4dce-b154-6b5f37199bb9,05/08/2023 17:03,13/08/2023 00:57,13/08/2023 01:01,13-Aug-23,CHAMPAWAT,LifeStyle,290,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
982bb2e0-8153-4e2e-86df-ef647c9ba5bd,Inbound,Returns,Reverse Pickup Enquiry,Good nice,2727ac18-186d-48ac-b6b8-97bb852f621e,02/08/2023 14:17,11/08/2023 19:34,11/08/2023 19:55,11-Aug-23,AMER,Electronics,1299,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
4cbe09c8-6aa5-4944-9ee1-c5d08267099b,Outcall,Returns,Return request,"Once product placed, the item should be reached or delivery very short time, i always face this in Shopzilla in longer time for product delivery. I am fed up with waiting so long time.",,,12/08/2023 20:35,12/08/2023 21:11,12-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
982ed0b4-fc5d-46ba-8a16-787012ebe8eb,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:36,12/08/2023 22:01,12-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
0494c866-a99e-40da-ae91-197ec00088a8,Outcall,Returns,Exchange / Replacement,,,,13/08/2023 01:24,13/08/2023 01:25,13-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
a961032c-1927-471a-aba2-b2ce720f6b0a,Inbound,Returns,Reverse Pickup Enquiry,,e9380d1f-c091-469b-aadf-df5d41ca6020,01/08/2023 10:19,13/08/2023 09:45,13/08/2023 09:48,13-Aug-23,HYDERABAD,Home,2298,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
f9670421-b628-46b5-89c8-4edab93f260a,Inbound,Returns,Wrong,,38d1bbbd-c96b-43bc-ad65-3509c37e211a,05/08/2023 23:34,12/08/2023 00:14,12/08/2023 02:01,12-Aug-23,HYDERABAD,LifeStyle,849,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
3915fda6-ccaa-4f8d-a31e-3f86ab527e49,Inbound,Returns,Reverse Pickup Enquiry,,7d5b7db6-0352-4dcc-9545-ffb109ceb196,08/07/2023 15:23,11/08/2023 11:04,11/08/2023 13:06,11-Aug-23,SURAT,LifeStyle,849,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
2daf921d-849d-44fb-893f-2fb2f79b67cb,Outcall,Returns,Return request,Delivery person should be punished for such work like without contact the customer and rejected the return.,111f9ae6-da10-4471-9c07-93f81ca93363,29/07/2023 14:31,11/08/2023 20:40,11/08/2023 22:13,11-Aug-23,PURNIA,Electronics,375,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
70cd423a-df74-46bc-8009-3933cfcba878,Email,Order Related,Delayed,,7eac264d-7a71-4767-a89d-d13d6d3c9ae3,06/08/2023 15:11,12/08/2023 13:02,12/08/2023 13:04,12-Aug-23,VASAI,Electronics,1399,,Logan Barnett,William Park,John Smith,31-60,Morning,4
109e9122-9524-4be0-9bab-3172eefa36b1,Inbound,Order Related,Delayed,,,,12/08/2023 15:39,12/08/2023 16:51,12-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
07546ec0-4f1f-4f71-8345-1f572b0b671f,Inbound,Returns,Wrong,,,,13/08/2023 11:06,13/08/2023 11:08,13-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
e8c015a4-3b3d-49c9-b209-07bf4779b9b4,Inbound,Order Related,Delayed,,91f7c8e6-de34-422d-9dd8-67913420c475,26/07/2023 20:17,13/08/2023 18:56,13/08/2023 20:41,13-Aug-23,ERNAKULAM,LifeStyle,1699,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
19a70c38-baf2-4fb3-be0d-f198ec46153c,Inbound,Order Related,Installation/demo,,75345039-1a21-4179-8517-9bb18831518e,20/10/2022 00:29,11/08/2023 07:37,11/08/2023 07:49,11-Aug-23,GADCHIROLI,Electronics,1099,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
02001c87-17c8-46dd-a799-c43dbde0a755,Inbound,Returns,Fraudulent User,,69616bb7-1bdc-47e3-905f-d1d4c56ca025,19/07/2023 15:19,11/08/2023 10:01,11/08/2023 10:03,11-Aug-23,JAHANGIRPUR,Electronics,1698,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
68d0f257-8559-4332-b85b-b51fdc46f59e,Inbound,Returns,Return request,,0b49dbba-dcf1-4b58-8307-440f4c153e38,29/07/2023 17:30,11/08/2023 12:03,11/08/2023 12:05,11-Aug-23,AHMED NAGAR,Electronics,999,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
da62f09a-ba18-424e-82b2-951cdf1da549,Inbound,Order Related,Unable to track,No,1a82babe-ba74-47e4-837f-fdb613576743,24/07/2023 02:02,11/08/2023 15:55,11/08/2023 20:32,11-Aug-23,SAHARSA,Home Appliences,7649,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
60740cc3-ca2c-49ca-9e4d-977b4a7b5130,Inbound,Order Related,Order status enquiry,,d64e9690-6bfe-4717-ba4c-890ba9e73c54,08/08/2023 21:56,11/08/2023 17:46,11/08/2023 17:50,11-Aug-23,KANPUR DEHAT,Books & General merchandise,259,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
6435fb43-a9ea-4938-9b95-f8f906e75087,Inbound,Returns,Return request,,bc6362c8-7473-4f59-899e-bc43519890ac,06/08/2023 10:34,11/08/2023 22:56,11/08/2023 22:59,11-Aug-23,ERNAKULAM,Books & General merchandise,186,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
74565f2d-5697-43e1-9abb-53dbd52ff0c7,Inbound,Order Related,Order status enquiry,Delay in delivery of order,,,13/08/2023 09:16,13/08/2023 09:17,13-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
96f98379-080e-4fae-9105-00e2a76ec6f4,Email,Returns,Wrong,Good,,,12/08/2023 17:53,12/08/2023 17:59,12-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
0d189cf6-afb9-4a98-98de-c9b7f77fcb6b,Inbound,Returns,Return request,Overall good ,,,12/08/2023 17:45,12/08/2023 17:58,12-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3a7de262-7cb0-4a50-b9c3-8f0524634b57,Inbound,Others,Others,Absolutely ,,,13/08/2023 07:06,13/08/2023 07:07,13-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
304af1f6-a95a-4988-97bf-c1a0688efae1,Inbound,Order Related,Installation/demo,,,,13/08/2023 10:59,13/08/2023 11:01,13-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
7e67a0cd-2e4d-4b94-a827-da15404ce41c,Outcall,Returns,Product related Issues,,,,13/08/2023 13:56,13/08/2023 17:37,13-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
e1d9c355-363e-460d-ab30-37ec5047e3be,Email,App/website,Issues with Shopzilla App,Thank you?customer service,,,13/08/2023 18:30,13/08/2023 18:56,13-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3c2be743-a00f-4065-ab3f-cd1a3b6ce49b,Inbound,Order Related,Delayed,Very helpful conversation thank you so much for understanding my situation.Specially thanks to ma'am the one I spoke over the phone. ,848f2052-ade8-40a6-b113-afaad01084e1,30/07/2023 22:43,11/08/2023 16:27,11/08/2023 16:27,11-Aug-23,GURGAON,LifeStyle,706,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
ff2ba253-1c2d-47c0-83fe-2f978a477e7f,Inbound,Cancellation,Not Needed,,58df36d1-b5de-4761-9e82-17d7dbd9f943,04/08/2023 16:07,11/08/2023 19:31,12/08/2023 10:14,12-Aug-23,MUMBAI,LifeStyle,669,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
b0dd912b-e39b-4aac-b25c-19efa7ba7182,Inbound,Returns,Return request,,7615423f-dbee-40cb-9219-38557c5bee28,14/07/2023 00:32,11/08/2023 23:01,11/08/2023 23:02,11-Aug-23,JAIPUR,Electronics,40990,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
616eb23d-fb1b-47f6-be54-ea4d8c6e1c2f,Outcall,Order Related,Invoice request,,f14cc8d1-a77c-474c-b802-28a487414843,17/07/2023 21:22,11/08/2023 10:07,11/08/2023 10:11,11-Aug-23,NAGAUR,Books & General merchandise,13799,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
768ed3ac-db7f-490c-b077-c5ee4518f6ce,Outcall,Order Related,Installation/demo,Shopzilla must take responsibilty for the product purchased through its site rather than passing the buck to the service centre. ,,,12/08/2023 18:35,12/08/2023 19:53,12-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
b5af4326-37b6-4cf8-a823-1dc15cc1ed64,Inbound,Returns,Damaged,,,,13/08/2023 13:07,13/08/2023 13:09,13-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
bdf3e485-35d9-45cf-bd28-ce01742ee516,Inbound,Returns,Reverse Pickup Enquiry,Hope to get positive result. Waiting the solution. Thanks team Shopzilla ,,,13/08/2023 12:57,13/08/2023 12:58,13-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
3be704d3-9bc0-46c5-b310-5c837e9615f1,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:36,13/08/2023 16:36,13-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
aed6613b-535c-4a2c-b1a0-0a3ce9dd1bb1,Inbound,Returns,Wrong,,,,13/08/2023 23:06,13/08/2023 23:08,13-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
b59c7f46-3214-4862-8399-c5c64179f748,Inbound,Returns,Service Centres Related,,,,12/08/2023 11:48,12/08/2023 11:57,12-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
ea724c9d-120c-40fc-b18a-7e4257cf77e7,Inbound,Order Related,Order status enquiry,,,,12/08/2023 21:56,12/08/2023 23:00,12-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
d1f62ce6-a6cb-45ad-a912-31d8bc3452c6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:40,12/08/2023 16:42,12-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
88d1e407-9b15-45b3-9c23-f8aefcbce2db,Inbound,Order Related,Order status enquiry,,,,12/08/2023 17:43,12/08/2023 17:48,12-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
fe4b0800-be97-4045-b7de-8b8902a0fb10,Inbound,Returns,Fraudulent User,,,,13/08/2023 13:00,13/08/2023 13:00,13-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,4
db03b30c-efc0-492c-b6dc-d531bba574b2,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:48,12/08/2023 23:49,12-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
e6a05895-1d27-4009-9e0e-2363a385d3d0,Inbound,Returns,Reverse Pickup Enquiry,,3c33c18b-9545-4586-8882-2f6e365b41f0,28/06/2023 19:00,12/08/2023 07:05,12/08/2023 07:21,12-Aug-23,ALIGARH,Electronics,19990,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,4
7d250647-3c47-4471-bcd5-a15a9ac36301,Inbound,Returns,Return request,Very good ,9eea722a-e83b-41ba-a70a-2586ae49ee64,28/07/2023 23:29,12/08/2023 23:41,12/08/2023 23:44,12-Aug-23,ARRAH,Electronics,1299,,Jason Glover,William Park,John Smith,61-90,Evening,5
81d7dfa0-f382-47de-8fef-011991fbe6fa,Inbound,Returns,Return request,,8135e0b0-7bd4-4706-95a4-3e696f9c64fa,11/07/2023 20:00,12/08/2023 20:07,12/08/2023 20:09,12-Aug-23,ERNAKULAM,Home Appliences,1359,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
3f7ac915-ca88-41d9-bd7d-267402c5e69c,Inbound,Cancellation,Not Needed,,8b90dcf2-cb1c-4128-8ace-9a1c0d0f24c7,05/08/2023 11:46,13/08/2023 20:37,13/08/2023 21:00,13-Aug-23,PUNE,Electronics,799,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
07030fca-3360-4e1a-9aa5-7f10c60a911d,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 13:08,13/08/2023 13:28,13-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
ac2287b7-4b03-4a8d-8329-863b0a311813,Inbound,Returns,Fraudulent User,,bd3ca594-9b49-4981-9e38-ed902984a590,09/08/2023 11:57,12/08/2023 11:19,12/08/2023 11:22,12-Aug-23,BANKURA,LifeStyle,972,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
e175db0d-b7cd-4fdb-b18c-dcd17914785c,Inbound,Refund Related,Refund Enquiry,,641868cf-ba3e-4ec1-bbd9-8878dd659931,10/08/2023 19:04,12/08/2023 14:33,12/08/2023 14:34,12-Aug-23,GHAZIABAD,LifeStyle,1047,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
03fc4751-6c2e-4bac-a173-607e88de0195,Inbound,Order Related,Invoice request,Good cx support,,,12/08/2023 12:54,12/08/2023 12:56,12-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
334e751e-ce9f-4005-93c9-13cb8087dca2,Inbound,Returns,Technician Visit,,,,12/08/2023 15:07,12/08/2023 15:11,12-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
17bfc83c-26df-4634-a3bd-2df863a8df2a,Inbound,Returns,Reverse Pickup Enquiry,so very thanks mam mere support karme key ley me aapki sahyata say shmat hu ok mam,,,12/08/2023 15:54,12/08/2023 15:56,12-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
6eba2adb-1578-44b3-bf19-e557f45d3648,Inbound,Returns,Wrong,Goodd,,,12/08/2023 23:33,12/08/2023 23:40,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cde2c56d-6baf-4317-8efd-e70a5cd059a0,Outcall,Returns,Return request,G6,,,13/08/2023 22:42,13/08/2023 22:52,13-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
90b9e2cf-2498-43ad-81d3-eccfbfd27614,Inbound,Returns,Reverse Pickup Enquiry,,0cc044cd-0a06-44aa-832d-1e047da7b36b,06/08/2023 20:30,11/08/2023 19:53,11/08/2023 20:14,11-Aug-23,DEOGHAR,Books & General merchandise,158,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,4
873c09b3-e4dd-4527-b2b1-97634f4efdd9,Inbound,Returns,Return request,,,,12/08/2023 13:01,12/08/2023 13:03,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
468d60c1-dafb-4742-b5af-a6f6cd179f63,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:20,12/08/2023 18:33,12-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
3aaa812a-01fd-423e-9d03-06ad8ebae7d1,Inbound,Returns,Return request,,,,12/08/2023 21:57,12/08/2023 22:05,12-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
1bf9b1fc-be1f-4746-a1a1-f49959c87563,Inbound,Cancellation,Return cancellation,,,,13/08/2023 12:33,13/08/2023 12:36,13-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
7cac1457-50d6-4af8-952e-e2136631f9a2,Inbound,Cancellation,Not Needed,,,,13/08/2023 23:20,13/08/2023 23:30,13-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
6468b309-0f9c-4281-917b-ca91052b4bc7,Inbound,Returns,Reverse Pickup Enquiry,Different piece white colour,d3193dcc-39c6-462b-b420-192de69abbb6,01/08/2023 07:44,11/08/2023 11:07,11/08/2023 12:34,11-Aug-23,DUDHI,Electronics,1699,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
90f850e4-45b2-4273-860d-558489d01b65,Inbound,Returns,Exchange / Replacement,,eb418ded-1d09-484d-b17c-8708796189f7,10/08/2023 16:52,11/08/2023 18:06,11/08/2023 18:12,11-Aug-23,ISLAMPUR,Mobile,23999,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
b9837603-e1eb-4722-8ed7-9b26dd1c08f0,Outcall,Returns,Wrong,Kindly blacklist the vendor who cheated customer..,d40815f0-4fe6-4969-b497-cdfa504b0967,05/08/2023 09:32,11/08/2023 20:21,11/08/2023 20:30,11-Aug-23,BANGALORE,LifeStyle,899,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
bbf79c8c-42ca-447b-8345-5808a2c08c66,Outcall,Returns,Reverse Pickup Enquiry,,020e35e2-226e-48c2-9b89-b1a470f7b66f,07/08/2023 13:09,11/08/2023 20:53,11/08/2023 20:54,11-Aug-23,GREATER NOIDA,LifeStyle,557,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
1287a276-9eaa-484d-b3da-15e63733d358,Inbound,Order Related,Order status enquiry,Thanks,941f079c-c859-4617-acc9-43e1fd3735ac,11/08/2023 15:45,12/08/2023 00:48,12/08/2023 00:49,12-Aug-23,NEW DELHI,LifeStyle,367,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
dc4be13f-8bae-4550-b06f-231709f72fcd,Inbound,Returns,Service Centres Related,,,,12/08/2023 06:54,12/08/2023 06:55,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
86394944-c389-4e44-b4e5-1ab4c48a13eb,Inbound,Order Related,Installation/demo,Good ,,,13/08/2023 07:45,13/08/2023 07:50,13-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
e669f6fe-1386-4d63-998e-87f92fd3b934,Inbound,Order Related,Delayed,,87110d54-c0d8-4307-9709-cbc754a3fe55,05/08/2023 19:17,13/08/2023 12:14,13/08/2023 12:21,13-Aug-23,SURAT,Electronics,1399,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
af7eb97a-6636-473d-b4ff-5c8b74549c39,Inbound,Order Related,Delayed,,b41d3287-0549-4798-b2c7-575db09fd1be,03/08/2023 13:08,13/08/2023 07:25,13/08/2023 07:29,13-Aug-23,AHMEDABAD,Mobile,15999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
39071ec5-0796-4af4-a54f-c66be0f80f65,Inbound,Returns,Wrong,,0644bd95-55aa-4bd9-8165-18385c5255fd,06/08/2023 15:14,11/08/2023 11:49,11/08/2023 13:45,11-Aug-23,RANCHI,Electronics,3499,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
10ea0e7d-e919-4149-b03a-c9768b863153,Inbound,Returns,Return request,Nothing ,dd76b442-c174-4eb2-abc8-0258970ea88c,22/07/2023 20:57,11/08/2023 19:03,11/08/2023 19:20,11-Aug-23,KANPUR,Affiliates,70,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,1
c2c460a9-cfbd-4ea1-853b-5decf8eb0e01,Inbound,Returns,Reverse Pickup Enquiry,ok,c131e3af-d344-44f4-afbe-9c197e4e7966,19/07/2023 21:34,11/08/2023 20:45,11/08/2023 20:48,11-Aug-23,LALSOT,Electronics,469,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
01a7e0a0-09ef-4471-9934-32abe82134df,Inbound,Order Related,Installation/demo,,,,12/08/2023 18:24,12/08/2023 18:29,12-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
b40125d3-a2fc-4559-8cac-c48e7a75c877,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 19:37,12/08/2023 19:38,12-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
dcaaa69a-cba5-4801-9ad7-18bd9c8a863c,Inbound,Order Related,Delayed,,,,12/08/2023 23:05,13/08/2023 12:51,13-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
056a960d-8421-4398-8d20-1d719d8bf840,Outcall,Order Related,Installation/demo,,,,13/08/2023 10:41,13/08/2023 11:09,13-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9bdab243-a1e7-44e6-a971-63313d80973c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:21,13/08/2023 15:43,13-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
c47f24d4-782e-4eaa-b215-877e0c77aa5a,Inbound,Order Related,General Enquiry,,,,13/08/2023 14:23,13/08/2023 14:32,13-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
94771c35-208e-4171-b8dd-ddbb87d2cd02,Inbound,Order Related,Installation/demo,Please arrange the sufficient executives those who can understand other languages also.,,,13/08/2023 18:50,13/08/2023 19:24,13-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4ffd39d1-a188-4a34-ba0d-b57fae312ac0,Inbound,Returns,Wrong,,,,13/08/2023 20:22,13/08/2023 20:29,13-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
3bd205f8-d43c-4b44-9447-41e7ce9e5248,Inbound,Returns,Return request,Nice talking with her she is very good she is really help me ,0c00f47a-8ccc-4b87-872a-5aa033bb3955,31/07/2023 09:47,11/08/2023 19:41,11/08/2023 19:44,11-Aug-23,VERAVAL,Electronics,1199,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
4bf9795c-8172-4562-8b64-6197667299c3,Inbound,Payments related,Payment related Queries,My issue was not resolved. Exicutive cut my call,39042d4e-d719-43ca-a634-166d4be010ea,30/07/2023 12:11,11/08/2023 08:04,11/08/2023 08:13,11-Aug-23,RANGAREDDY,LifeStyle,435,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
4661947e-b705-4b4f-a4de-650ce2df0dd1,Inbound,Returns,Reverse Pickup Enquiry,,02664404-197b-471d-a124-d34513c1daca,07/08/2023 05:38,11/08/2023 15:06,11/08/2023 15:11,11-Aug-23,DEORIA,LifeStyle,270,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
13832885-17f3-4a83-9954-826b5bbeaa16,Outcall,Returns,Missing,,a823e9cc-2e6c-4504-839c-46a9c601c3e8,05/08/2023 08:03,11/08/2023 21:22,11/08/2023 21:25,11-Aug-23,JODHPUR,Electronics,1199,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a12fbc9d-8bda-4eea-82e2-1c369c718947,Inbound,Returns,Return request,I am helples when comple the return and refund order with out your executive it not possible pl. Make it eassy,,,12/08/2023 13:31,12/08/2023 13:40,12-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,4
af272ae5-86ed-418f-9050-4139ffc2d534,Inbound,Returns,Wrong,,,,12/08/2023 17:50,12/08/2023 20:17,12-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
77f16e6f-d046-4b2c-aae2-45160f37831e,Inbound,Feedback,UnProfessional Behaviour,Its very bad on behalf of customer service that the Senior executive after listening to me disconnected the call & never returned back to answer my queries as she didn't had answers to my questions.,,,13/08/2023 13:08,13/08/2023 13:51,13-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
5191ebcd-8090-4693-a31a-b8a4a08c0f86,Inbound,Returns,Reverse Pickup Enquiry,should act as you promise,4a6e7f4e-5d61-4d50-9f54-c499c1a4acf4,06/08/2023 14:05,11/08/2023 18:20,12/08/2023 10:42,12-Aug-23,ALIPORE,Books & General merchandise,146,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
989b939e-3714-48c3-9be9-6ad23a99e6bc,Inbound,Others,Call back request,Helpful,f85c44a5-5703-48a2-aeb8-bc3da55baac5,08/08/2023 17:56,11/08/2023 11:53,11/08/2023 12:08,11-Aug-23,DIAMOND HARBOUR,LifeStyle,196,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,2
eebb5128-487b-4bc9-a903-fd8434be0aef,Inbound,Order Related,Priority delivery,,81475b13-d0c6-4c9e-86b1-d65659d0b524,05/08/2023 21:55,11/08/2023 19:51,11/08/2023 19:52,11-Aug-23,NASHIK,Books & General merchandise,338,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
680a397e-fd8f-4c1b-a7cd-7dfafcdac4a4,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 22:07,11/08/2023 22:49,11-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
992aa90f-3240-4c37-b332-7db1083167da,Inbound,Returns,Fraudulent User,,,,12/08/2023 15:21,12/08/2023 15:22,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
07ee3ed6-ffee-4a8b-a299-1cc12d4c89a3,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:23,12/08/2023 22:24,12-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
ebdb6e97-92af-474f-b6d8-dcc35f10be17,Inbound,Feedback,UnProfessional Behaviour,Very good ??,,,12/08/2023 22:35,12/08/2023 22:43,12-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
6a3f660b-13fd-4ed2-be4b-a6f4b9defd84,Email,Returns,Reverse Pickup Enquiry,It's take very long time to get a call back from customer service,,,13/08/2023 23:24,13/08/2023 23:29,13-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
15737a7a-a62d-40f6-bd5b-5c5c08d08d5d,Inbound,Order Related,Installation/demo,,,,13/08/2023 11:48,13/08/2023 13:14,13-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
d58e956f-9a9a-4859-98cf-d66a4980affb,Inbound,Returns,Reverse Pickup Enquiry,as myntra have started to change product option same is to be introduced here thanks,c720becd-4dfb-4512-96ad-35c41215805b,03/08/2023 15:09,10/08/2023 19:57,11/08/2023 12:02,11-Aug-23,GWALIOR,Home Appliences,1099,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a1f7306a-7a0e-49de-ac9b-3c4631150247,Outcall,Returns,Reverse Pickup Enquiry,Pls change the delivery executive Ashish yadav ,1442717c-3ab5-48df-8f8d-3f39f74c8c6e,02/08/2023 19:23,11/08/2023 07:09,11/08/2023 07:19,11-Aug-23,MUMBAI,LifeStyle,799,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
4389e8ec-f5f8-4143-9d4f-5a84d2aff1bf,Inbound,Order Related,Installation/demo,,ef6acb78-d969-4b27-a8b1-02195c743714,01/08/2023 11:14,11/08/2023 12:04,11/08/2023 12:41,11-Aug-23,NORTH 24 PARGANAS,Furniture,11499,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
ff3b90f4-4500-420e-a00a-7b614bc86d65,Inbound,Returns,Exchange / Replacement,,3c4b5d15-f1fd-402b-8f49-2d6a5174bb59,31/07/2023 19:24,11/08/2023 23:43,11/08/2023 23:44,11-Aug-23,SIKAR,Mobile,32999,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
200516e1-619d-4d6d-9e86-07c117204f19,Inbound,Returns,Return request,Customers care help nicely but Shopzilla doesn't have any other option ,,,13/08/2023 06:17,13/08/2023 06:24,13-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
525d13a6-1f52-4c2c-a4b8-779cc87781cb,Inbound,Returns,Product related Issues,,,,13/08/2023 13:30,13/08/2023 13:49,13-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
04884a17-4343-48d0-9075-c130ffa4eeea,Inbound,Returns,Return request,,,,13/08/2023 20:01,13/08/2023 20:02,13-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
5b699e61-eea7-461d-9206-b8599f69605a,Inbound,Order Related,Seller Cancelled Order,The customer should get compensation amount if the order is cancelled at the seller/   end. But it is not given. So I think   is taking the consumers very carelessly. Complaint at consumer court is the only solution.,,,13/08/2023 22:00,13/08/2023 22:07,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
6145b3ff-18cc-4b12-89af-3aa41c446fe7,Inbound,Payments related,Online Payment Issues,,,,08/08/2023 18:31,12/08/2023 18:00,12-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
31d00823-bdce-4fef-b0d9-cf5e993b834a,Outcall,Order Related,Priority delivery,,1429f5bd-2632-48ff-9106-480f1b121277,10/08/2023 22:19,11/08/2023 17:22,11/08/2023 17:24,11-Aug-23,KAIMUR,Books & General merchandise,12211,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ffa69db8-2c98-430e-80a7-3a702833e6b7,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 16:29,12/08/2023 16:41,12-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
86ed20bf-ef6f-49f8-aef2-731cc235a1d6,Inbound,Returns,Reverse Pickup Enquiry,,f57e86fa-bd6f-4968-81c0-f2f6dcc70a0a,18/07/2023 20:27,11/08/2023 07:01,11/08/2023 07:03,11-Aug-23,HYDERABAD,LifeStyle,2747,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
08824875-cd01-40bf-aa75-75e01f75233d,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 07:33,11/08/2023 07:37,11-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
eacd51de-aaaa-4534-b20c-b9c294e74060,Outcall,Returns,Return request,,3b1cd98d-ac65-42d3-96ce-f36bac6a7109,02/08/2023 22:55,11/08/2023 22:56,12/08/2023 13:43,12-Aug-23,MUZAFFARPUR,Electronics,1299,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
f61efec8-7aac-4a5e-ae7e-cad3d55bc8aa,Inbound,Order Related,Order status enquiry,,,,12/08/2023 09:52,12/08/2023 09:54,12-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
c9675567-53e7-42bf-b32c-d336dfb1a62c,Inbound,Returns,Fraudulent User,,,,12/08/2023 12:49,12/08/2023 12:52,12-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
d4dd3b67-28e1-4d10-8da1-ff340a2d0423,Inbound,Order Related,Installation/demo,Thank ,,,12/08/2023 14:40,12/08/2023 14:41,12-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
284e4e92-4e4c-473e-a6c9-4ffa33db3695,Inbound,Order Related,Order status enquiry,,,,12/08/2023 15:56,12/08/2023 16:03,12-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a8d0cae2-deba-4594-bc88-9dc76851e30b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:47,12/08/2023 19:00,12-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
71dd9ac3-4a29-4f67-9bde-10a87b81d799,Inbound,Returns,Missing,,,,12/08/2023 19:09,12/08/2023 19:13,12-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,3
86fb15e6-9ea0-4bf2-910f-94d49c4d57b3,Outcall,Returns,Reverse Pickup Enquiry,Thanks for raised my issues and I say pl. Informed kothari company because may be duplicate item send by seller.,,,12/08/2023 22:44,12/08/2023 22:47,12-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
47be78ea-303b-4c98-bbcb-bd83539e3ae7,Outcall,Order Related,Installation/demo,Nice customer care service ,,,13/08/2023 16:23,13/08/2023 16:59,13-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
ce8f254c-3187-4495-8c24-27876d2c2ccc,Inbound,Returns,Service Centres Related,Call disconnected ,3110675a-44ef-414f-a1bb-a0f0714f6605,17/02/2023 19:41,08/08/2023 23:20,11/08/2023 16:03,11-Aug-23,NEW DELHI,Electronics,38990,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
d27adec8-d0dd-4b3b-a45f-76531098b76f,Inbound,Returns,Return request,All good ,538994e5-6d0c-4726-b7ab-de1fdd53de91,07/08/2023 20:40,11/08/2023 17:02,11/08/2023 17:03,11-Aug-23,DOIWALA,LifeStyle,359,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f56627a6-0521-473e-9838-3f3bedda05de,Outcall,Refund Related,Refund Enquiry,,a5450f78-5aec-49e8-86a0-ee4409ce6371,31/07/2023 20:44,11/08/2023 21:17,11/08/2023 21:49,11-Aug-23,CHENNAI,LifeStyle,459,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
a818997a-a3e6-4f99-9e9e-601e9f099409,Outcall,Feedback,UnProfessional Behaviour,Not completely helpful ,,,12/08/2023 14:51,12/08/2023 14:53,12-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,3
2d22a54f-b87f-465f-a257-6821c03c537a,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 16:02,12/08/2023 16:03,12-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
49869eb2-e576-40d0-9b13-3a9c8e809203,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 17:19,12/08/2023 20:25,12-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
02b59bb9-e1e1-4132-b245-6c14bd037493,Outcall,Returns,Technician Visit,"Very bad experience regarding electronic goods which related with technician. Because, about technician visit experience is very horrible.",,,13/08/2023 21:52,13/08/2023 22:03,13-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,1
86f4bdf0-228a-41f7-9132-fb7f2486e261,Inbound,Order Related,Order status enquiry,Na,,,13/08/2023 17:13,13/08/2023 23:12,13-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
c873fbf4-a9fa-470c-ae76-abe7859f7cbe,Inbound,Returns,Return request,,f18ca152-725f-4163-ab03-64e5edcf64bb,03/08/2023 12:19,12/08/2023 17:33,12/08/2023 17:36,12-Aug-23,JHARSUGUDA,Electronics,854,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,3
bd246e54-b3ed-4408-b5bb-fa6807f3128c,Inbound,Returns,Return request,Helpful and sporting experience with talking customer care executive ,a4a92af7-c9a1-4a8b-8441-7c365c1609af,05/08/2023 15:10,11/08/2023 09:33,11/08/2023 21:29,11-Aug-23,Kalyan,LifeStyle,261,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
2b117739-6972-4d9f-ab66-79132f36f453,Inbound,Returns,Missing,,76d82983-6153-4506-bc20-136f476e44d1,09/08/2023 10:08,12/08/2023 09:26,12/08/2023 12:49,12-Aug-23,GORAKHPUR,Electronics,1299,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
b4f76848-3450-4ca2-b094-b073797d3996,Inbound,Returns,Exchange / Replacement,,40dadf6b-4d03-447f-bf1b-cc49da6fa85e,03/08/2023 16:21,11/08/2023 22:07,11/08/2023 22:10,11-Aug-23,GUWAHATI,Mobile,15999,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
775b8c3d-a5b6-40f0-bf79-886255b4af89,Inbound,Returns,Missing,,,,12/08/2023 11:04,12/08/2023 11:06,12-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
1927aedc-0536-40aa-b636-a0580e0c397f,Inbound,Returns,Wrong,Very good ,,,12/08/2023 14:16,12/08/2023 14:26,12-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
213332a9-5031-487d-8c38-90f6f65c6f64,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:27,13/08/2023 22:27,13-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
ce861a35-1635-45fa-b746-d1948cd63615,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:43,12/08/2023 17:45,12-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
a31ef656-1488-40cb-b0f1-2299b3d23942,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:32,12/08/2023 18:35,12-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
db414f46-f7e1-422a-a5fc-5394c7c350a1,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 08:01,13/08/2023 08:04,13-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4ef9add4-bbbd-4f4e-aa97-d163261a14ab,Outcall,Returns,Return request,,,,13/08/2023 10:28,13/08/2023 10:45,13-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
f7c9a1c8-8bd9-4014-a4fd-b08f72e1d6b5,Inbound,Order Related,Delayed,,,,13/08/2023 11:44,13/08/2023 11:53,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
0691c421-2b31-4236-9cef-0138e93cf41c,Inbound,Order Related,Delayed,,839f9db2-6e7c-423b-80ee-a43271c877c5,31/07/2023 09:58,11/08/2023 10:36,11/08/2023 10:53,11-Aug-23,COIMBATORE,Books & General merchandise,1048,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
f4c729bc-da0d-4bfe-bd2c-fc8ce7ab6aaa,Inbound,Returns,Reverse Pickup Enquiry,Voice is not clear and not seticfication ,b45fb086-cd72-496d-988c-4f312db5d9f7,01/08/2023 14:43,13/08/2023 09:12,13/08/2023 09:22,13-Aug-23,BUNDI,LifeStyle,2499,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
d6ed21a4-91ae-4667-b6a1-027a2ac47287,Inbound,Returns,Reverse Pickup Enquiry,Please help me fix my issue ,c5f3f12a-f015-43e8-8e6f-a5bfbe8768a0,04/08/2023 14:44,12/08/2023 09:42,13/08/2023 09:25,13-Aug-23,GANGTOK,Home Appliences,47990,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
e21f8dbd-fc50-4363-9875-885c2c7301df,Inbound,Order Related,Delayed,,003e36df-8df8-448e-a44c-97fb1ccd4c98,03/08/2023 17:51,12/08/2023 16:30,13/08/2023 07:02,13-Aug-23,JHANJHARPUR,Books & General merchandise,35,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
004c904f-7e6d-42f4-a942-b574ee6bf1ef,Inbound,Returns,Return request,,b7267838-c319-4fbe-aa6c-d93c6e65a925,09/08/2023 01:26,11/08/2023 21:31,11/08/2023 21:33,11-Aug-23,GOBINDPUR,Books & General merchandise,449,470,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
e6cdf549-20c7-4045-a804-ffea275a7567,Inbound,Cancellation,Not Needed,Thank you for Shopzilla customer care perfect women,,,12/08/2023 19:28,12/08/2023 19:30,12-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
911a71d7-4269-4659-85f7-ad6ffbb9549e,Inbound,Returns,Return request,,,,12/08/2023 19:47,12/08/2023 19:49,12-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
2472d095-d986-4cf7-bfcc-a85f7e1a8125,Outcall,Cancellation,Not Needed,,,,12/08/2023 21:48,13/08/2023 12:27,13-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
c8edb143-ed6b-4ae0-af95-996063783683,Inbound,Returns,Return request,,,,13/08/2023 15:30,13/08/2023 20:50,13-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
ad392116-f995-4ec6-a0ff-36ba32fba7eb,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:02,13/08/2023 19:03,13-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
795ec04b-0ca4-4427-b7ae-d0171979bdf9,Outcall,Order Related,Order status enquiry,Boring mem,5198818f-5b04-4fe3-8783-b71063563c91,05/08/2023 20:24,13/08/2023 20:00,13/08/2023 20:09,13-Aug-23,SULTANPUR,Home,175,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
bf0424b6-7655-4bc5-bf7e-7ed586e05450,Inbound,Returns,Wrong,Nice ,87746951-0c22-4c64-bb51-36e1cab69877,09/08/2023 11:05,11/08/2023 21:56,11/08/2023 22:50,11-Aug-23,NEW DELHI,Books & General merchandise,345,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
23800f65-8bc5-4796-b9cc-72f297394104,Inbound,Returns,Fraudulent User,,,,12/08/2023 16:51,12/08/2023 21:01,12-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
2c832e71-bfbc-4263-93de-c315271539aa,Inbound,Order Related,Delayed,,,,13/08/2023 17:27,13/08/2023 17:30,13-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
e1c4a99a-f9ee-4512-9eda-d8efee828b72,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 10:40,13/08/2023 10:41,13-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
c69eff38-adb8-4845-93ae-3b11436c3e56,Inbound,Offers & Cashback,Instant discount,,,,13/08/2023 10:59,13/08/2023 11:07,13-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
7cad7492-a08f-4604-b2a3-8159783da97e,Inbound,Returns,Reverse Pickup Enquiry,Good,75435772-a0be-4472-978c-450727ae3107,13/07/2023 20:57,13/08/2023 05:45,13/08/2023 05:52,13-Aug-23,GURGAON,Electronics,499,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
f734e7fe-e32e-47b3-bb1e-e407a33c372f,Inbound,Refund Related,Refund Related Issues,,96975ed5-18fc-4977-bdbd-cdab2e8c26b5,04/08/2023 07:56,11/08/2023 15:27,11/08/2023 15:30,11-Aug-23,BANGALORE,Books & General merchandise,299,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
89f658f1-e469-4f75-9473-5eb268bdd06f,Inbound,Returns,Reverse Pickup Enquiry,,88b8a63b-aae0-4e41-80c5-adf4781d23d6,19/07/2023 08:22,12/08/2023 00:56,12/08/2023 01:01,12-Aug-23,NANDED,LifeStyle,1572,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
d66b8a88-c946-41bf-8c63-7e5e31125edd,Inbound,Order Related,Installation/demo,,,,12/08/2023 07:57,12/08/2023 10:26,12-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c65d3495-bf0f-4f4e-9f0d-0786d909a359,Inbound,Product Queries,Product Specific Information,My problem is not solved,,,12/08/2023 12:04,12/08/2023 14:49,12-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,1
ed2d6bea-82a3-4a67-9c08-97b488aaf37a,Inbound,Returns,Return request,,,,12/08/2023 13:52,12/08/2023 13:54,12-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,4
245615b7-9fab-49ce-b7aa-f5c82b2d5360,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:33,12/08/2023 14:34,12-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
4c8c4da3-1f65-4816-a933-ea3a1f0c4fa8,Inbound,Returns,Return request,Good help provide,,,13/08/2023 09:20,13/08/2023 09:24,13-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
7a374754-9467-48f4-aa3e-a3331a74552f,Inbound,Order Related,Delayed,,41119152-65c4-4736-bf37-33d6effeb6cd,03/08/2023 20:54,13/08/2023 15:32,13/08/2023 15:39,13-Aug-23,AMROHA,Books & General merchandise,319,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7cb67431-549b-464b-89e3-320f0cf6ea79,Inbound,Order Related,Delayed,Call support best,cf341ea3-e765-488a-ad15-8cf1dea384c2,03/08/2023 17:40,13/08/2023 20:24,13/08/2023 20:28,13-Aug-23,RATLAM,Books & General merchandise,749,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
b6338d3a-bf3f-4ffa-ae6e-a3628a7acc97,Outcall,Returns,Wrong,,cbde7693-eddb-4fa3-9845-af2a6498f2c4,29/07/2023 15:56,11/08/2023 17:19,11/08/2023 21:54,11-Aug-23,ERNAKULAM,Home,2374,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
294f1706-c82d-4c2c-85cd-002be7d2687e,Email,Order Related,Delayed,NothingThank you ????,5f8ba71e-1dfc-4bf9-9f14-a30bbc602c4f,09/08/2023 01:26,11/08/2023 19:48,11/08/2023 19:50,11-Aug-23,GORAKHPUR,LifeStyle,1516,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
2a6a4568-ed3e-4a2f-a038-5760311651dc,Outcall,Shopzilla Related,General Enquiry,,,,12/08/2023 13:18,12/08/2023 13:20,12-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
541cb220-e57f-449b-97ab-d3420088f3eb,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 11:54,13/08/2023 11:55,13-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,3
b9f3e461-9a5d-462a-a897-cfb8ae6aef6d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:23,13/08/2023 16:25,13-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
20fcd943-311d-4594-882e-bf2054ba09ac,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:34,13/08/2023 21:36,13-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1a0d4783-aa03-4f69-a6ec-0c51a2a1852d,Inbound,Returns,Fraudulent User,,b25941a2-1cd1-4df4-8cb7-8ec2c0931ffe,29/07/2023 20:41,10/08/2023 11:26,11/08/2023 03:14,11-Aug-23,CHHATARPUR,Home,499,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ffec434c-6a83-45b5-a407-b36cfd8dcae2,Inbound,Order Related,Seller Cancelled Order,Good job,0c90addf-897a-4dd7-aab2-39df6ce886bf,05/08/2023 15:08,11/08/2023 08:08,11/08/2023 08:12,11-Aug-23,SURAT,Electronics,897,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
190d4b6d-f840-411c-ba23-0e1e45d67fa7,Inbound,Returns,Reverse Pickup Enquiry,,ec477b8f-451c-4285-bea2-b5dab3856e89,24/07/2023 23:05,11/08/2023 09:45,11/08/2023 10:04,11-Aug-23,JAMSHEDPUR,LifeStyle,499,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
c74ad785-95ad-47fb-8f86-c1dfd4557613,Inbound,Returns,Wrong,Problems should be solved @ supplier's loss when they are at falt. Shopzilla is not at all customer focused. It is making money at the loss of customers. And giving suppliers license to cheat. ,0de6ae6b-2a10-416f-9890-f0e9fc95c0fd,24/07/2023 11:50,12/08/2023 12:31,12/08/2023 13:00,12-Aug-23,PUNE,Home,4464,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,3
361d0a56-7bf9-4814-b33f-29b9dcf57c38,Inbound,Order Related,Installation/demo,,cd0b0125-76ed-4b74-94ff-584be8d1af98,05/08/2023 14:48,11/08/2023 19:02,11/08/2023 19:54,11-Aug-23,ALLAHABAD,Home Appliences,1474,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
6619fc40-28e4-4c71-bd15-93d9ae4e005a,Inbound,Returns,Reverse Pickup Enquiry, ????,9795d15a-02a0-46b7-99c5-8e84ddfddaaa,09/08/2023 21:23,11/08/2023 20:12,11/08/2023 20:13,11-Aug-23,JAIPUR,Electronics,999,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
2919fff0-9252-4697-be17-32ab491047b3,Inbound,Returns,Reverse Pickup Enquiry,,0e62bfeb-8c1c-4eea-b30c-388b96b385fb,08/08/2023 10:19,12/08/2023 00:32,12/08/2023 00:33,12-Aug-23,CHINSURAH,LifeStyle,484,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f93b5bdf-c2c4-4da4-922a-a82383d29350,Inbound,Cancellation,Return cancellation,Great ????,,,12/08/2023 18:25,12/08/2023 22:28,12-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
9bccd561-1b82-4644-8a6f-28c0fce48209,Inbound,Returns,Missing,,,,12/08/2023 22:33,13/08/2023 13:18,13-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
c39014ef-a30b-4dfb-a522-36b6a003cd4e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:51,13/08/2023 08:54,13-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
91442445-5cb7-4945-863e-046d30b206da,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:12,13/08/2023 10:31,13-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
0eeb8fa4-4d29-42f4-b7a6-2d6058e393b3,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:16,13/08/2023 18:18,13-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
1a133e7d-27e5-45ac-8f6f-6fcf133f4825,Email,Refund Related,Refund Enquiry,,ea86142f-0d7a-490e-ae55-a67c072aba5a,04/08/2023 17:59,11/08/2023 19:54,11/08/2023 20:01,11-Aug-23,DIAMOND HARBOUR,LifeStyle,249,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
a1a479a7-04cc-4cbf-99b9-1be6387410cd,Inbound,Feedback,UnProfessional Behaviour,,00b5c4e8-9612-448f-a0de-44a0b91d674c,31/07/2023 01:18,12/08/2023 10:26,12/08/2023 11:02,12-Aug-23,LUCKNOW,LifeStyle,287,,Anthony Booth,William Park,John Smith,31-60,Morning,5
5cef08da-caa8-4c72-a99b-ea302bc68a43,Inbound,Returns,Reverse Pickup Enquiry,,1810333b-dbfb-437d-9e09-ed8d6da8662d,24/07/2023 06:58,12/08/2023 16:30,12/08/2023 17:10,12-Aug-23,CHANDAULI,Books & General merchandise,468,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
87cd54a0-0850-4467-9f5f-e1b112dbcc89,Inbound,Product Queries,Product Specific Information,,,,10/08/2023 20:17,11/08/2023 08:12,11-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
22a774c0-90ab-4dec-9ac4-e2d65db2bdd6,Inbound,Order Related,Invoice request,,c55657c0-38b9-4047-b227-d2f7396947cd,02/08/2023 13:42,11/08/2023 09:15,11/08/2023 09:25,11-Aug-23,UDALGURI,Home,279,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
a153fa82-1fff-40d3-baf7-5c09d7941a60,Inbound,Shopzilla Related,Shopzila Premium Related,,21810517-d3d7-4461-9eab-16abf0f997b5,08/08/2023 22:13,11/08/2023 19:30,11/08/2023 20:52,11-Aug-23,TRIVANDRUM,Electronics,1799,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
d7e43e44-9473-4bef-93ff-d59bfb877090,Inbound,Order Related,Delayed,,d5212ebf-3318-425c-8357-8fb898deaaf3,05/08/2023 20:53,11/08/2023 22:01,11/08/2023 22:03,11-Aug-23,GADARWARA,Books & General merchandise,206,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
878df1a0-c754-428c-98c3-325d31536280,Inbound,Payments related,Payment related Queries,,,,12/08/2023 11:17,12/08/2023 11:21,12-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
6445edc4-c0bf-442e-91d0-b159ac1033eb,Inbound,Order Related,Delayed,,,,12/08/2023 12:19,12/08/2023 12:25,12-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
71951e76-db01-49df-ae50-75c0a62c3104,Inbound,Product Queries,Product Specific Information,I would like to file a complaint for the agents that i have interacted with today. I called for 1 hour talked with 3 agents and all of them failed to provide ke supervisor as they were not able to understand my concern first agent transferred the call to another department even though i asked for supervisor or manager and second person was not even listening to or try to understand the severity of the case. He also loed on the recorded line that they do not have the option to transfer the call his name was Chandar Parkash I don't think he gave me the correct name. Third agent was polite but had no ownership of the call and took 7 minutes to check with the available resources to help me which wasted my time.Shopzilla is really a terrible company. ,,,12/08/2023 18:23,12/08/2023 18:26,12-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
7af762d3-6818-4789-b582-a901d000e47b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:44,13/08/2023 00:13,13-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
71166d24-b148-4978-9a61-6d8fcecad164,Outcall,Returns,Service Centres Related,,,,13/08/2023 08:19,13/08/2023 08:19,13-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
bf6df272-5adc-4200-a4ec-c55f2ec3d2ce,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:27,13/08/2023 21:22,13-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
08f540a1-869d-4bfb-8df6-cfbcdd35af1d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:40,13/08/2023 18:41,13-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
ee50da4f-211e-4383-bdfc-85f2acb94b1f,Inbound,Payments related,PayLater related,,,,11/08/2023 12:40,11/08/2023 12:41,11-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
8797bafe-7862-4ca8-b563-8b3a0b13b59c,Inbound,Returns,Reverse Pickup Enquiry,Very Very Bad service of Shopzilla and there customer care executive,4f1a97e3-917b-4389-87d7-faf96cf4a038,04/07/2023 15:05,09/08/2023 06:59,11/08/2023 21:52,11-Aug-23,MUMBAI,Home Appliences,7094,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
ed21caec-12d5-4918-8973-658b34557c6d,Inbound,Returns,Return request,,f5bd3c1c-8260-4411-96bd-d5c8955b1a12,08/08/2023 01:12,13/08/2023 16:34,13/08/2023 16:51,13-Aug-23,KRISHNANAGAR,Electronics,1299,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
392eb2b8-630a-40d0-82fc-d06070c4a0ab,Inbound,Returns,Missing,,82904d11-ec62-467e-8720-0caef00fbd3e,06/08/2023 18:42,12/08/2023 10:01,12/08/2023 10:04,12-Aug-23,KOTA,LifeStyle,869,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
30fabc18-52b1-42fc-8f56-36f7a203549a,Inbound,Returns,Reverse Pickup Enquiry,Thank you ??,,,12/08/2023 10:26,12/08/2023 10:26,12-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
84d2ea18-efe8-4887-b0c6-2ac6908ca12d,Inbound,Returns,Wrong,,,,12/08/2023 21:26,12/08/2023 21:38,12-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
cc9840bd-19a6-4d2c-9476-ae6ac1379a34,Inbound,Returns,Wrong,,,,13/08/2023 20:54,13/08/2023 20:58,13-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
2ee262e8-b8ac-4385-8451-e5c8b00541bc,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:09,13/08/2023 17:52,13-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
b4e6efcf-0028-4ab3-84c4-6dcf25e29e6d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:01,13/08/2023 17:03,13-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
72ee429b-c8c9-4679-a372-564168cd4b5e,Inbound,Order Related,Delayed, Order not delivered in Last 15 days  but costumer call support service beneficial and listen the actual problem of the costumer and necessary action plz ,53ca03bd-6d2d-4cde-9905-e195b8823cf2,05/08/2023 04:04,12/08/2023 07:25,12/08/2023 07:25,12-Aug-23,ADIPUR,Books & General merchandise,388,,Casey Holmes,William Park,John Smith,31-60,Morning,5
3672afff-1310-4215-945d-575f618e96b5,Inbound,Returns,Fraudulent User,,bfe83a1f-f473-4099-adf9-8390619f1f28,08/08/2023 02:18,10/08/2023 20:45,11/08/2023 01:38,11-Aug-23,HYDERABAD,Books & General merchandise,27,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5ef302f5-7e1e-4f62-a658-6bf0f7d04377,Inbound,Returns,Reverse Pickup Enquiry,GOOD,501c4528-70be-45b4-afd1-f2482bf1fdb4,06/08/2023 22:38,11/08/2023 11:45,11/08/2023 12:49,11-Aug-23,KOLKATA,Books & General merchandise,55,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
2d5a6c87-41d4-4597-ba86-1fd25dd3ecd7,Outcall,Order Related,Delayed,Very happy ????,680d91ac-81fe-4405-b00e-b6d5bc497f04,07/08/2023 17:04,11/08/2023 11:53,11/08/2023 13:15,11-Aug-23,SASARAM,Home Appliences,11999,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
dfb098d8-4b90-4d45-adbe-81f8b42ee801,Inbound,Returns,Reverse Pickup Enquiry,Good,93026fda-1e7a-4d35-8b57-aad4bb2ef563,02/08/2023 03:14,12/08/2023 00:05,12/08/2023 00:07,12-Aug-23,BEED,Electronics,445,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
9460e5ec-42d2-451b-9301-07274f99c681,Inbound,Returns,Fraudulent User,,,,12/08/2023 11:57,12/08/2023 12:42,12-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
f5cb2848-82a3-4766-98df-b218e32fec54,Inbound,Returns,Reverse Pickup Enquiry,Supportive staff ,,,12/08/2023 18:33,12/08/2023 18:35,12-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
ce927352-2722-43ca-abee-807d48d18533,Inbound,Returns,Reverse Pickup Enquiry,No,,,13/08/2023 08:35,13/08/2023 13:59,13-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
35fa0a2f-6339-4582-a1b7-0762e15b8a4e,Inbound,Returns,Wrong,,,,13/08/2023 21:41,13/08/2023 21:45,13-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
f16050d4-1d68-4600-b05c-76900b3a50f9,Inbound,Returns,Reverse Pickup Enquiry,,aaaf27f5-0e1d-4926-bd59-d1ecc2a6d92a,28/07/2023 08:38,11/08/2023 08:44,11/08/2023 10:33,11-Aug-23,CHANDIGARH,LifeStyle,498,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
3213ac9b-ed93-4391-84df-1f9c612e2fa2,Inbound,Returns,Wrong,Solve customer problem properly don't give dates on dates really i m very dissatisfied from all that,4efd510d-0a7e-4461-bdac-e60649f54730,28/07/2023 16:04,12/08/2023 15:32,12/08/2023 18:41,12-Aug-23,PALI,LifeStyle,2399,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
ac44df3b-3cf8-4b1f-ac04-a8fdac664508,Inbound,Order Related,Delayed,,efdc9a5e-374b-446d-b5ba-e6f477641158,25/07/2023 08:52,11/08/2023 17:06,11/08/2023 17:07,11-Aug-23,GHAZIABAD,Electronics,209,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
b772e2e5-bb4e-4c9c-a010-17265b7aa076,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,12/08/2023 14:28,12/08/2023 15:18,12-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
8949160b-c987-4810-913e-302cae9e3358,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:03,13/08/2023 12:06,13-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
16e826b4-7070-40bd-982d-1c8b5caa3eba,Inbound,Order Related,Invoice request,"I selected exchange offer but while the product reached at the door, they said there is no exchange option selected ",,,13/08/2023 20:03,13/08/2023 22:53,13-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
18a0c7b0-2638-4439-94ba-8d390980729f,Inbound,Order Related,Installation/demo,,,,13/08/2023 20:22,13/08/2023 20:25,13-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
163f5521-5bbf-440f-8624-b6a109da5c09,Inbound,Order Related,Order status enquiry,,,,13/08/2023 23:29,13/08/2023 23:31,13-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
6467ade0-ac31-42bc-b2ba-f45a8f093d55,Outcall,Returns,Return request,??,e86babaf-b8eb-489c-a850-01b69f565050,05/08/2023 15:49,13/08/2023 17:05,13/08/2023 17:07,13-Aug-23,FATEHPUR,Electronics,799,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
761c3291-f46d-4c5b-9c27-322862bcb6c5,Inbound,Returns,Reverse Pickup Enquiry,,011bf85d-b772-4db4-ad5c-530d1f677fed,04/08/2023 12:43,10/08/2023 21:09,11/08/2023 00:52,11-Aug-23,SHAHJAHANPUR,LifeStyle,269,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
6942b1ca-3ebd-4dd3-8ef2-45201a711dee,Inbound,Returns,Return request,,ec0596cc-1d6b-48fc-907f-628b53b715c7,31/07/2023 19:08,11/08/2023 08:59,11/08/2023 09:02,11-Aug-23,AGARTALA,LifeStyle,404,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
981a8a94-4c5e-4501-a118-813373866ae0,Inbound,Others,Call back request,Nice taoking to Shopzilla  asistent and she is resolved my eshhu ????????????,1b60939f-7d06-43c2-b5cd-cde82c48dd71,06/08/2023 01:28,13/08/2023 22:25,13/08/2023 22:27,13-Aug-23,AMBEDKAR NAGAR,LifeStyle,519,,Nicole Patel,William Park,John Smith,31-60,Evening,5
0308199a-8dcd-43a5-a5e2-2cecab8f8974,Inbound,Returns,Return request,,185c7a40-8306-443f-8571-6ef89e3fa714,04/08/2023 20:46,11/08/2023 11:19,11/08/2023 11:21,11-Aug-23,TRIVANDRUM,LifeStyle,467,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
2865b87a-41e4-483c-9e21-880fc1938b5f,Inbound,Returns,Reverse Pickup Enquiry,,f410e3b5-29c3-4ee7-bf6b-ea27362ee0fb,30/07/2023 11:57,11/08/2023 14:23,11/08/2023 14:25,11-Aug-23,BHUBANESWAR,LifeStyle,449,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
60a4a50e-3baf-4278-963b-9c570f736f0b,Inbound,Order Related,Priority delivery,Love the way you lie,8dd9790f-bdfd-441c-8593-a9928e801de6,,12/08/2023 00:43,12/08/2023 00:44,12-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
f7f56bf4-a6fc-4171-b7fa-d8c815643f5d,Inbound,Order Related,Order status enquiry,Good work ,,,12/08/2023 08:43,12/08/2023 08:45,12-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
5f5d2e8a-a31c-4f01-bb55-1131336f69e1,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:59,12/08/2023 17:50,12-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c63e9621-ca55-4b2f-8b5a-2c3d37b13bc6,Outcall,Order Related,Installation/demo,,,,12/08/2023 16:41,12/08/2023 16:42,12-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
c54f148e-d5ee-42ee-a3c8-2d35173989ed,Inbound,Returns,Wrong,,,,13/08/2023 09:38,13/08/2023 09:42,13-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
2f6b26cc-dd51-4d8e-b3ed-16e8acc47a6b,Inbound,Order Related,Order status enquiry,Worst support ever,,,13/08/2023 23:03,13/08/2023 23:55,13-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c2fd5c29-4e8a-42a7-9eca-87c7984d1a7c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:31,13/08/2023 18:32,13-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
27bd8596-e179-475b-9313-80cbcc7691b8,Inbound,Order Related,Delayed,,,,13/08/2023 19:13,13/08/2023 19:14,13-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
987e5906-6efa-4b33-9e77-154132e48cbc,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:38,13/08/2023 19:39,13-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
a4dabac7-b34d-44df-9b5c-c2e93b4a865e,Inbound,Order Related,Delayed,,f33439cb-83a9-4308-8665-d2bc62adf0bd,29/07/2023 03:49,09/08/2023 12:30,11/08/2023 11:52,11-Aug-23,MODINAGAR,Furniture,14997,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
55f9cee1-8782-468d-a45d-4f277e98c8bb,Inbound,Order Related,Installation/demo,,58491062-ed50-4ea1-a8ba-85f8d6c8977b,04/08/2023 20:25,11/08/2023 09:18,11/08/2023 10:40,11-Aug-23,PALANPUR,Mobile,39975,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
1ead2fdf-1041-439b-ae7c-88fc8737df0f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:35,12/08/2023 11:44,12-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3b3b1f57-9079-4f72-8196-6ee7a0a4cf2f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:48,12/08/2023 15:49,12-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,4
0e841f37-edfd-4d08-a864-1c9286b2ba2c,Outcall,Onboarding related,Seller onboarding,Good comunication and better understanding customer and supporting ashtaint ,,,13/08/2023 09:16,13/08/2023 09:18,13-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
30ddfc1f-bed6-42a6-a553-08b0a05a5d6e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:53,13/08/2023 11:58,13-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
ac31214d-58e2-488c-9ebe-48f2c5a9a5bc,Email,Refund Related,Refund Related Issues,,,,13/08/2023 20:08,13/08/2023 20:10,13-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
60f7f0e5-2a1d-4bc4-b924-9a661111f0e4,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:23,13/08/2023 22:24,13-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
0a67a04d-6b52-45aa-8799-b63e31689a95,Inbound,Order Related,General Enquiry,good,1ce28a21-7abd-4555-96b0-20758566f7d7,04/08/2023 13:37,11/08/2023 13:33,11/08/2023 13:34,11-Aug-23,GURGAON,Electronics,1,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
70fa16f3-d405-49fc-8927-24ac6525af60,Inbound,Order Related,Installation/demo,,32ef78e9-1dc0-4b63-9375-4841e9667728,03/08/2023 20:27,11/08/2023 07:04,11/08/2023 07:09,11-Aug-23,SARAN,Mobile,6999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
fb965b12-8363-42ef-b951-168f675b344c,Inbound,Order Related,Installation/demo,,c036e877-c6d5-4587-80b3-7deb9874f3c5,29/09/2022 00:55,11/08/2023 18:07,11/08/2023 19:25,11-Aug-23,ALLAHABAD,Electronics,699,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
b659288d-f766-4c55-a3ed-a4154fda1b18,Inbound,Returns,Return request,Thanks you so much for the help much appreciated.,,,12/08/2023 12:28,12/08/2023 12:30,12-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
916626ff-c592-4f7a-b059-e42202cba129,Inbound,Order Related,Seller Cancelled Order,Customer support very bad.dose not good solve my problem.,,,12/08/2023 12:33,12/08/2023 18:02,12-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2a0e3940-08aa-4c09-8302-bcf578a7c80d,Inbound,Returns,Reverse Pickup Enquiry,Provide warranty ,,,12/08/2023 14:25,12/08/2023 18:40,12-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ff2c68df-180f-4db9-bec5-42f86d0efb6b,Inbound,Returns,Return request,,,,12/08/2023 17:07,12/08/2023 19:26,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
8eee1142-289b-49bc-a3a8-cd40cf3d3362,Inbound,Offers & Cashback,Affiliate Offers,Good ,,,12/08/2023 20:43,12/08/2023 20:46,12-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
17f9152c-10eb-4963-8c33-336f41395973,Inbound,Order Related,Order status enquiry,Voice is good nd I like ur voice ,,,13/08/2023 18:32,13/08/2023 18:33,13-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
eace31c0-40bf-43fa-a41e-bda063334d85,Inbound,Refund Related,Refund Related Issues,Feedback should be in regional language. My neice helped me with English ,,,13/08/2023 19:14,13/08/2023 19:19,13-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
4afd4a44-82c5-4f41-9914-5bcfbb21e527,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:24,13/08/2023 21:29,13-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
e3ede88a-f51e-46c4-b3a4-2efe8a37da62,Inbound,Order Related,Delayed,Very bad service ,24c8a298-a4ae-46e6-857c-51494b0422d0,05/08/2023 18:00,13/08/2023 22:04,13/08/2023 22:10,13-Aug-23,GHOSI,Mobile,18999,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
e2a960ac-2ac8-454c-9501-87a5b2641262,Inbound,Returns,Fraudulent User,jgypilhjjgchdkuyjhgkhvkutfu,49ebdddb-9ca2-404a-a341-cc57255bda52,06/08/2023 01:07,09/08/2023 23:05,11/08/2023 22:26,11-Aug-23,KOLKATA,Books & General merchandise,17,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
bca34691-7599-4e90-97c3-528d30dda916,Inbound,Feedback,UnProfessional Behaviour,Very good information and solve my problem ,6a0df8af-f500-4709-b020-b263e3d8e52c,05/08/2023 20:29,11/08/2023 19:22,11/08/2023 19:26,11-Aug-23,KAIMUR,Mobile,11999,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
d0d7853a-276a-42dc-9642-750faae3e3a3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:52,12/08/2023 08:54,12-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
c7de3560-0f8c-43ad-bc4f-812489f2864e,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 11:41,12/08/2023 11:59,12-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ce9d4d1e-b65b-488b-8442-26e74b0732c2,Inbound,Refund Related,Refund Related Issues,Your customer service representative was very polite. It shows his awareness & discipline against my issue. This type of quality should be followed by others. Really admirable.,,,12/08/2023 13:15,12/08/2023 13:16,12-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
5677f26f-b016-4204-aa10-4f92a6b7ce5c,Inbound,Refund Related,Refund Enquiry,Nice ,,,12/08/2023 15:08,12/08/2023 15:12,12-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
fb5aea25-f892-488c-b57f-d25f4a11b9d5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:27,12/08/2023 13:39,12-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
752c2004-0135-456e-b9eb-a2a040f26ded,Inbound,Returns,Wrong,,,,13/08/2023 07:59,13/08/2023 08:03,13-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
9093b799-83a0-4e86-b666-c2343827c0d3,Inbound,Returns,Service Centres Related,,,,12/08/2023 20:35,12/08/2023 20:46,12-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
60cea0fd-e4c1-432a-bffb-c76548af6453,Outcall,Returns,Return request,,,,13/08/2023 08:07,13/08/2023 16:51,13-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
4c9eb9a5-e691-4206-9267-7edc1517f155,Inbound,Returns,Return request,,664205a3-1599-4e1c-99af-e4053ff9a398,17/07/2023 17:52,11/08/2023 11:13,11/08/2023 18:12,11-Aug-23,REWARI,Electronics,2999,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
bc79c8a1-03ab-46f8-8354-a9c6f4afa763,Inbound,Order Related,Delayed,,b3f5821e-20c8-48dc-95d1-9d62986a5684,06/08/2023 16:54,12/08/2023 10:08,12/08/2023 10:11,12-Aug-23,PUNE,Electronics,6999,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
8783dffe-7792-4a5b-a8a2-c675a30ddc28,Inbound,Order Related,Seller Cancelled Order,none,3ac6f1bf-22a3-4ba8-ba2a-d0436cbd06c6,05/08/2023 19:06,11/08/2023 08:15,11/08/2023 08:18,11-Aug-23,BASAVAKALYAN,Electronics,199,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
cadcf87c-f7d7-4f4f-9790-353521f27741,Inbound,Order Related,Installation/demo,Talk with respectively so very nice,e566401f-b1f2-4030-8a62-a0d7786e47fe,31/07/2023 22:29,11/08/2023 08:27,11/08/2023 08:30,11-Aug-23,KARJAT,Home Appliences,22890,,Shelly Huber,William Park,John Smith,61-90,Evening,5
3020abb1-8e9b-4170-b2c0-e71505664d31,Inbound,Returns,Reverse Pickup Enquiry,Everything ok,94b7aa73-f223-4c6b-b477-5a7315736027,03/08/2023 09:09,11/08/2023 13:34,11/08/2023 13:36,11-Aug-23,KHATEGAON,LifeStyle,1175,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
b1b48035-5c75-4c67-8c2a-241b319dd747,Inbound,Feedback,UnProfessional Behaviour,Customer care executive was very professional and experienced ,c7a17bb6-6502-4acf-afec-fac8d7ac7276,01/08/2023 11:21,11/08/2023 23:19,11/08/2023 23:24,11-Aug-23,DERA BABA NANAK,LifeStyle,724,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
1485e98a-7510-4cac-9497-9986c1550651,Inbound,Returns,Return request,,,,13/08/2023 16:48,13/08/2023 16:52,13-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
397dea0d-cadc-4f39-a722-a2fdeeecca17,Inbound,Returns,Return request,,,,12/08/2023 18:23,12/08/2023 18:25,12-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
9a6aed17-218b-4c90-96c2-7947eb82e021,Inbound,Returns,Missing,,,,12/08/2023 21:55,12/08/2023 22:14,12-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
b344d50b-27b4-4a5c-a8bd-10353d264413,Inbound,Returns,Return request,,95857838-bf10-41fe-a771-97a14007f646,24/07/2023 22:44,11/08/2023 21:05,12/08/2023 09:14,12-Aug-23,BALESHWAR,Electronics,999,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
205ecfdb-ad89-4e44-aee4-48f77549dad9,Inbound,Order Related,Delayed,,83f65b15-6f1a-4aac-8a59-2d5f3d564707,08/08/2023 23:08,11/08/2023 17:37,11/08/2023 19:18,11-Aug-23,HYDERABAD,Mobile,14999,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
30090284-cd5d-453a-8b1a-fc06a4a21b5a,Inbound,Returns,Reverse Pickup Enquiry,,4fd682ca-4d3e-41f4-ac0b-17717f2e9c69,11/08/2023 07:05,11/08/2023 13:31,11/08/2023 13:34,11-Aug-23,GHAZIABAD,Books & General merchandise,119,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
6f5499df-a4f5-4a24-a531-cd7a6f2aa45b,Email,Payments related,PayLater related,,,,13/08/2023 11:27,13/08/2023 13:36,13-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
0217eb1e-a9f6-48a8-a8e7-6f5c04a36842,Outcall,Returns,Return request,,,,13/08/2023 14:04,13/08/2023 15:53,13-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e46860fe-0f9c-4252-846f-6a8d138d4926,Inbound,Returns,Exchange / Replacement,,85b74d3f-3d48-4250-bb5b-b7a7971f6f24,07/08/2023 17:41,11/08/2023 19:58,11/08/2023 20:16,11-Aug-23,AHMEDABAD,Mobile,23999,,Nicole Patel,William Park,John Smith,31-60,Evening,5
6c6db87d-fc36-4a22-bd7d-db703a502615,Inbound,Returns,Return request,Please ask your vendor or supplier to deliver the correct products which the customer has ordered and check it twice before dispatching it.,be44afbd-ad5e-40bb-b41b-18beeb4a979f,07/08/2023 14:45,11/08/2023 10:19,12/08/2023 19:27,12-Aug-23,BODINAYAKANUR,Books & General merchandise,45,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
bbcf8f87-1108-4d9d-8c45-937e4fcebc64,Inbound,Returns,Exchange / Replacement,,11b3473d-0959-4aa1-b9bf-6af2f65d6831,09/08/2023 10:47,11/08/2023 10:57,11/08/2023 13:47,11-Aug-23,NELLORE,Home Appliences,23990,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,4
6f7261e6-6545-4dc5-af2a-05e7d372da3e,Inbound,Returns,Reverse Pickup Enquiry,,1b77852e-3977-4eab-baf8-822b69e56335,05/08/2023 11:09,11/08/2023 22:24,11/08/2023 22:28,11-Aug-23,PANVEL,LifeStyle,1270,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
afad759d-d352-4609-95c2-a4b812892b99,Inbound,Order Related,Delayed,,,,12/08/2023 22:43,12/08/2023 22:44,12-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
655e5c13-5907-4534-b33f-d8c64b5b593e,Inbound,Returns,Return request,Polite,e89922ae-f77f-4583-b57d-5acb25bd7b3f,04/08/2023 07:41,11/08/2023 19:19,11/08/2023 19:27,11-Aug-23,HYDERABAD,Books & General merchandise,83,,James Williams,Brayden Wong,John Smith,>90,Evening,5
6f7ccd05-b3de-41e9-8e76-5d68c256e192,Inbound,Returns,Reverse Pickup Enquiry,Please stop patronizing cheat type sellers,6b7c23d3-2a53-4d01-a2ae-63bc5c1000d5,04/08/2023 22:52,11/08/2023 21:12,12/08/2023 09:54,12-Aug-23,BHUBANESWAR,Books & General merchandise,474,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,2
9e4d3c69-3d9b-49b3-bb63-ed1a24cdef6d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 06:48,12/08/2023 06:49,12-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
d7d003f5-5cbb-4339-a116-476248579df9,Inbound,Order Related,Delayed,,8c877c46-6cd7-499a-8427-eccba1bed86c,08/08/2023 19:06,13/08/2023 21:14,13/08/2023 21:17,13-Aug-23,AHMEDABAD,Books & General merchandise,329,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
d920cecf-42e5-43ee-ba25-9ee72cb68f2c,Inbound,Returns,Return request,Extra ordinary customer support ,f4bb53e5-bdf4-4cfd-9a2b-bedc35953c89,05/08/2023 20:03,11/08/2023 10:47,11/08/2023 10:51,11-Aug-23,GOPALGANJ,Books & General merchandise,707,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
f9e8fb09-68a5-4abd-acbb-ec0bdf46a211,Inbound,Returns,Reverse Pickup Enquiry,Return policy is totally bullshit very first day I got my earphone and your site denied to return by saying go to earphone company for exchange now I will not purchase anything from this fraud site.,611458f9-9dd8-4bd9-85c9-1613c2fd593c,09/08/2023 01:41,11/08/2023 02:37,11/08/2023 02:39,11-Aug-23,BIKANER,Electronics,1699,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
b128bd40-12a3-4f64-8faf-ec7e6c9b234a,Inbound,Returns,Exchange / Replacement,,5365c53c-8c70-4286-b59c-ac1a2967c246,31/07/2023 22:18,11/08/2023 14:45,11/08/2023 14:47,11-Aug-23,HYDERABAD,Mobile,59999,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
d7b2ee89-f3f4-4179-a14e-a92fbc80406d,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 13:03,12/08/2023 13:41,12-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
31d522c8-4783-4193-beab-bf5b46fb6641,Inbound,Order Related,Installation/demo,,,,12/08/2023 15:57,12/08/2023 16:11,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
9802e959-17a4-4039-9d8b-fbf19b9258f7,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:14,12/08/2023 18:19,12-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
3f7f7d78-a78e-4e58-923f-d302e452611e,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 19:27,13/08/2023 19:29,13-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
c0b7a69e-e2d0-4f30-97a9-f8344d0157eb,Email,Order Related,Delayed,"Where your executive was very good, responsive and courteous in his responses and trying to solve the issue. the whole experience of purchase through Shopzilla has really made me extremely frustrated.",f2d6a5ed-7f7c-4799-81f8-d53c00c42a19,09/08/2023 16:06,12/08/2023 19:17,13/08/2023 08:53,13-Aug-23,VADODARA,Mobile,49999,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,4
6a415df0-6e18-4f77-8717-f58cc9662240,Inbound,Product Queries,Product Specific Information,,,,10/08/2023 18:04,12/08/2023 19:22,12-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
d1fcdcd8-e662-4604-ba1a-baafbb091513,Inbound,Order Related,Order status enquiry,,,,13/08/2023 15:36,13/08/2023 16:01,13-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
034166a8-8200-4449-9b19-169aa0a38dfc,Inbound,Returns,Missing,,,,12/08/2023 14:26,12/08/2023 14:29,12-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
2e5c6a7f-805c-444b-8819-e38e42d39e4d,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 15:40,12/08/2023 16:55,12-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3778ce54-aaaa-408b-be1b-4ca5cb5a6d0c,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 23:56,13/08/2023 00:00,13-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
84ac98a2-94ff-4b97-afbf-0f83fff39f1b,Outcall,Returns,Return request,,ba0d4c18-fe1d-4587-ad8f-84a70e16430b,23/07/2023 11:44,12/08/2023 18:00,12/08/2023 18:04,12-Aug-23,GOALPARA,Home Appliences,5949,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
7d8a5578-448e-4eda-a770-a1ec65091a67,Inbound,Returns,Reverse Pickup Enquiry,,304ec121-5e01-43dd-aa10-7ef679502811,25/07/2023 20:34,10/08/2023 13:40,11/08/2023 08:14,11-Aug-23,NEW DELHI,Electronics,1799,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
b0a0da1f-858c-4c03-abdf-f11a0c152aa7,Outcall,Returns,Reverse Pickup Enquiry,,281400bf-5c80-4bd7-8778-88accb05ac79,02/07/2023 12:59,11/08/2023 06:40,11/08/2023 06:40,11-Aug-23,JHUJHUNU,Books & General merchandise,1055,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
91e386e2-348f-4d07-bf01-5aadda85f895,Inbound,Returns,Return request,,68320566-5bb9-444f-8828-bc882778d833,26/07/2023 13:52,11/08/2023 10:24,11/08/2023 10:29,11-Aug-23,BHUBANESWAR,Furniture,8783,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
b4047489-e44c-4971-b477-d4f8d52d9a0f,Email,Order Related,Delayed,Not resolved my problemTeam very poor qualityNot responding delivery executiveFake delivery executiveFake coustomer spot servicePlease resolve my problem ,ec5b9903-97bf-4c1d-af7d-0ae678481261,09/08/2023 22:47,12/08/2023 20:50,12/08/2023 21:27,12-Aug-23,SIDDIPET,Electronics,1099,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
61a80ec1-1d19-452e-a1f5-837a2999898a,Inbound,Product Queries,Product Specific Information,I received medimix soap jabki maine cadila skin care shop order ki thi jo 440 rupay ki thi Aur doosri medimix soap 120 rupay ki bheji This is wrongSo give me my   is fraud ??,,,11/08/2023 20:39,11/08/2023 20:51,11-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
668c222f-16e9-4085-b7b0-ea6abd8191b7,Inbound,Returns,Missing,good for resolve the problem,,,12/08/2023 12:40,12/08/2023 12:50,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
4897309c-fc0e-4304-9267-2f13d6737a0e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:34,12/08/2023 14:39,12-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
6fd2f072-433a-4a64-b821-0328f71bfc01,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:58,12/08/2023 14:59,12-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
530ac121-af32-4a38-b190-596377597942,Outcall,Order Related,Customer Requested Modifications,,,,12/08/2023 16:57,12/08/2023 16:59,12-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
870b643d-773e-46b7-a554-62a1164ee8a7,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 19:07,12/08/2023 19:09,12-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8e3cba06-0858-4d58-afe6-e5010d01dd8e,Outcall,Order Related,Order status enquiry,,,,13/08/2023 17:06,13/08/2023 17:10,13-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e298c0e1-8d05-4ae8-929c-86bfb70dfa2c,Inbound,Returns,Missing,,,,13/08/2023 12:42,13/08/2023 12:49,13-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
5b36ae0a-3c91-4db3-8993-ba39cefaeaf9,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:12,13/08/2023 16:43,13-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
b159490c-65b2-42bb-a77d-a7b6d6237e04,Inbound,Returns,Wrong,,,,13/08/2023 17:21,13/08/2023 19:29,13-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
8077e24e-64a7-4a75-87f3-4b57e6ca379b,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 22:04,13/08/2023 22:09,13-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
7b113798-a92c-487e-8155-d3eb1a3cfe62,Inbound,Feedback,UnProfessional Behaviour,Why your executive keep on asking for equery even after looking into the unresolved issue ,da361329-8cb9-443f-ba91-af7421ab2444,04/07/2023 12:08,13/08/2023 14:28,13/08/2023 14:57,13-Aug-23,CHENNAI,LifeStyle,699,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,2
44f324a8-8601-4de1-922f-aa3029c69d4d,Inbound,Returns,Service Centres Related,,3ec05f68-7f82-41e6-8bfe-d7274e765272,18/12/2022 13:50,11/08/2023 10:48,11/08/2023 10:48,11-Aug-23,BHAGALPUR,Electronics,2699,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
ff8d4efc-658b-4a8e-a170-b3ac5b9693da,Inbound,Returns,Return request,Very good,479e1d7c-107c-4dc1-b055-49f4d9dadc8e,02/08/2023 01:21,13/08/2023 09:19,13/08/2023 20:07,13-Aug-23,MUMBAI,LifeStyle,299,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
6dfb44a2-80df-4dba-96bf-3b71a6be557c,Inbound,Order Related,Order status enquiry,,,,13/08/2023 14:12,13/08/2023 14:28,13-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
e6686778-dd26-409d-8c5a-63a78931ccca,Inbound,Order Related,Installation/demo,,,,13/08/2023 22:03,13/08/2023 22:04,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
cb08864b-a85f-4592-8b35-c13864b9f4e5,Inbound,Order Related,Installation/demo,Pathetic after sales service...,6a28d883-821e-4e8c-b8c9-8cf3027dfd2e,04/08/2023 17:24,11/08/2023 14:30,11/08/2023 15:02,11-Aug-23,MUMBAI,Home Appliences,27990,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,1
f5c18b50-faad-49e3-95fc-f60da4b99668,Inbound,Returns,Fraudulent User,,84f72e9c-5b3a-4791-b0fd-d1efd6d0bf66,08/08/2023 13:04,11/08/2023 22:21,12/08/2023 02:25,12-Aug-23,GURGAON,Home,290,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
b62ce836-3995-40fb-870b-24c97dacb143,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:25,12/08/2023 16:28,12-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8bf4b835-6d5d-4207-b539-fd3e6a20c62f,Outcall,Returns,Damaged,Good service,,,12/08/2023 19:19,12/08/2023 19:23,12-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
4079fe74-f762-403f-80b8-fc7e43b38bcb,Inbound,Returns,Return request,Very nice talking to customer support executive ,,,13/08/2023 14:22,13/08/2023 14:51,13-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
b5b30ae3-96f4-4f0e-bd28-e431d31c7f49,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:10,13/08/2023 23:17,13-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
de698392-32a7-47aa-978c-27fec4c55aa9,Inbound,Returns,Reverse Pickup Enquiry,,b5fc4100-8542-42ef-8ca8-d93092c640f1,05/08/2023 07:15,11/08/2023 08:19,11/08/2023 08:22,11-Aug-23,JAGDALPUR,Affiliates,144,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
e17f95a5-52a7-46d1-a201-db63e8bf4a54,Inbound,Order Related,Installation/demo,Thnxs ,,,12/08/2023 12:01,12/08/2023 12:14,12-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
d0564f9d-5c3c-4e90-be7a-72ad709d4a8e,Inbound,Returns,Return request,,,,13/08/2023 13:27,13/08/2023 17:08,13-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f11de954-e765-468b-8e5e-86a561b5912a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:26,13/08/2023 21:31,13-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
01529101-d6f4-4f38-8e46-42acaa9a154c,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 10:33,11/08/2023 10:40,11-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,3
6e8c9cc9-e60e-4089-91c3-19882374a462,Email,Order Related,Delayed,,69175715-7ab6-419d-8311-e9e37e2a36e1,30/07/2023 22:19,13/08/2023 09:29,13/08/2023 09:30,13-Aug-23,DHING,Furniture,1960,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f38d02c5-4a64-40d0-ada3-5a0c8b4971dc,Inbound,Returns,Reverse Pickup Enquiry,,de2f831b-1dad-43a4-bc6f-e238692e0448,01/08/2023 10:08,11/08/2023 18:20,11/08/2023 18:21,11-Aug-23,DHAKA,Books & General merchandise,709,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
97f0f6cc-1585-4d75-8480-73e3a79c6c86,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 12:40,11/08/2023 12:54,11-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,3
54c3d390-0550-4dc5-aed6-0423ad4fdbcf,Inbound,Order Related,Delayed,Your courier partners are ruining your reputation,dd3ee57b-82b5-44d7-a9d9-1f93f98fd215,02/08/2023 22:03,11/08/2023 18:35,11/08/2023 18:48,11-Aug-23,HARIDWAR,Books & General merchandise,407,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
1bf1c5b2-6849-455a-a7fc-5e5f859b1b8d,Outcall,Order Related,Invoice request,,,,12/08/2023 13:23,13/08/2023 02:26,13-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a26fdaef-ff12-4900-aa62-a82b26757459,Outcall,Offers & Cashback,Instant discount,,,,12/08/2023 15:20,12/08/2023 19:18,12-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e08e6ec5-4fd8-47a5-a501-e22d5beb072d,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 19:56,13/08/2023 09:10,13-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
262dc1a8-6b74-42df-a0f4-bf8313c9cec9,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:08,12/08/2023 21:12,12-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
271b43b9-693a-43e1-8ad6-561fb9e16e2b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:34,13/08/2023 19:47,13-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
1554b428-61a9-462e-bc09-89a592a72ea7,Inbound,Order Related,Order status enquiry,5,,,13/08/2023 21:26,13/08/2023 21:31,13-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
78a3513a-fa7c-48cd-a405-fa38809b6892,Inbound,Returns,Return request,Call jda time keh liye hold na rkhye,,,13/08/2023 19:29,13/08/2023 19:57,13-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,3
d05468da-0e70-4ffe-8dc3-406e14c779c0,Inbound,Order Related,Order status enquiry,,e3a111ed-1fd6-48cb-9378-b254607c75f7,03/08/2023 12:01,12/08/2023 22:50,12/08/2023 22:52,12-Aug-23,HYDERABAD,Mobile,19999,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
56b501d9-1c29-4f0d-893a-5356ce1291c0,Inbound,Returns,Return request,,691215d6-9f2c-4dd3-af84-fccbcb729468,03/08/2023 18:27,11/08/2023 12:31,11/08/2023 12:36,11-Aug-23,AHMEDABAD,Electronics,999,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
9f3b5b49-c148-4296-9c7d-85c5285d7a0b,Inbound,Returns,Damaged,Bad experience ,a2f7ed7e-27d6-4d10-8978-8a881c59c026,31/07/2023 22:29,13/08/2023 11:08,13/08/2023 11:09,13-Aug-23,MAHESANA,Electronics,2999,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
411ece35-c2bc-441c-89f8-96ee9f4fdd44,Inbound,Feedback,UnProfessional Behaviour,,fb450017-98f6-4c08-8326-150dab48071b,04/08/2023 17:48,12/08/2023 23:12,12/08/2023 23:12,12-Aug-23,NEW DELHI,Electronics,197,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
9ed05d2a-ff16-4234-a548-1604bf0bc18c,Inbound,Returns,Fraudulent User,No,6b86d36c-1fb0-4a97-9952-24cfe12e224f,04/08/2023 20:18,11/08/2023 06:53,11/08/2023 07:16,11-Aug-23,BHAGALPUR,Books & General merchandise,98,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
695d2d55-e382-4213-b35d-49c346cadf63,Inbound,Offers & Cashback,Other Cashback,,e220aee1-4f72-4392-b836-d994e566e642,03/08/2023 07:53,10/08/2023 19:31,11/08/2023 12:43,11-Aug-23,BERHAMPUR,Electronics,1699,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
447fc6b9-e6e9-4787-a1a8-9958a67e990a,Inbound,Returns,Reverse Pickup Enquiry,,5025ee31-84c9-4d8c-b949-d0db703ba7ea,08/08/2023 21:42,12/08/2023 14:05,12/08/2023 14:06,12-Aug-23,MEDINIPUR,Home,1579,,Timothy Grant,William Park,John Smith,31-60,Morning,5
8fa056b6-594a-4db8-811b-82a5e4f9e04b,Outcall,Order Related,Delayed,No,0037cce2-8996-40ee-b24e-735c8b64b6d6,,11/08/2023 16:31,11/08/2023 16:42,11-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
86cd9e2e-e4b9-4b06-8691-51b6137aca62,Inbound,Order Related,Delayed,,1fb084ee-1221-495f-b993-5beb0c7c9bd1,08/08/2023 13:35,13/08/2023 16:48,13/08/2023 22:30,13-Aug-23,HADGAON,Books & General merchandise,69,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
88497607-9c8f-47b3-a0ec-290a6aa37607,Inbound,Returns,Reverse Pickup Enquiry,,8140f7e3-5927-4c92-b914-0d8d63e450e4,05/08/2023 22:19,11/08/2023 20:25,11/08/2023 21:52,11-Aug-23,JAIPUR,Books & General merchandise,499,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
8a848472-29ff-4602-9d26-7ffd98e63d48,Inbound,Returns,Reverse Pickup Enquiry,Call receive timing,1d9c25e0-d20c-4824-aaac-e640b78a5aed,29/07/2023 12:46,11/08/2023 20:49,11/08/2023 20:51,11-Aug-23,SONEPUR,Home,644,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
a3fe4f7a-279b-4308-94d1-5503de08d42c,Inbound,Product Queries,Product Specific Information,Nothing say because u don't worth it.,,,11/08/2023 21:12,11/08/2023 21:47,11-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,1
44f86033-236c-443e-a034-c8b3884a3ea8,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 05:20,12/08/2023 05:22,12-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
19bf8842-079f-42c5-838f-a595c9368e00,Inbound,Order Related,Delayed,Nice ,,,12/08/2023 18:26,12/08/2023 18:29,12-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
bf6efd08-c712-44b6-a24a-b26f0e2df951,Inbound,Order Related,Delayed,,,,12/08/2023 20:57,12/08/2023 21:10,12-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,3
a4057248-c26f-4d91-b99a-db7a847e8b21,Inbound,Order Related,Installation/demo,,,,13/08/2023 09:30,13/08/2023 09:34,13-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
fe1fce32-bd61-409e-8a30-68c4db76a15d,Inbound,Returns,Wrong,,,,13/08/2023 21:30,13/08/2023 21:31,13-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
061e1bd2-450a-493c-8e39-4a98b0eb8cad,Inbound,Order Related,Order status enquiry,,5b58d0f6-e524-4fdf-a1f7-450ae43bad32,07/08/2023 11:30,11/08/2023 12:07,11/08/2023 12:10,11-Aug-23,NIZAMABAD,LifeStyle,4849,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
4576b0b4-2c82-4049-adfe-296c307f54ca,Inbound,Returns,Reverse Pickup Enquiry,,1e40c956-f90f-4a4b-bdcb-6c239bae0a53,06/08/2023 11:01,10/08/2023 09:03,11/08/2023 07:54,11-Aug-23,BARASAT,Electronics,1299,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
9eb3df41-1dc8-4e0a-a154-50e4fb7a281b,Outcall,Order Related,Delayed,,4f0d2c26-ca2c-4706-b093-5670d30e5f72,04/08/2023 16:00,13/08/2023 10:40,13/08/2023 15:24,13-Aug-23,KATRA,Home Appliences,1799,,Logan Barnett,William Park,John Smith,31-60,Morning,5
a1398853-f0b9-4ad8-a4fe-3a5e84593ea3,Inbound,Returns,Fraudulent User,,7a0b0f74-2dc6-47a0-b7ac-dc1391f8d4c2,06/08/2023 00:06,11/08/2023 12:25,11/08/2023 13:20,11-Aug-23,CHIKMAGALUR,Books & General merchandise,240,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a50a42c6-bd29-4ea7-b011-4f2d62f1f8e1,Inbound,Order Related,General Enquiry,"It should be told from the side of Shopzilla that for what reason this refund or return or anything else is not being done, the customer should not get upset.",e4491730-9f2b-486d-a4b4-7c50adca7a22,07/07/2023 17:44,11/08/2023 18:28,11/08/2023 18:29,11-Aug-23,BARAGAON,Electronics,1,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
22cf6462-7ae9-4d8e-a1fe-aa1d159ab9cc,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 01:02,12/08/2023 01:14,12-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
3d8933c4-3163-4e53-9c22-9c130c988066,Inbound,Returns,Return request,,,,12/08/2023 13:18,12/08/2023 13:55,12-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
4b3e8fb5-1907-41b1-a069-9a0625017e37,Inbound,Returns,Missing,,,,12/08/2023 16:11,13/08/2023 00:12,13-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
152714a7-e25f-4198-9d81-745d886b6377,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:52,12/08/2023 21:19,12-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2cdfa124-825d-4f0c-9959-8daf241c6aa8,Inbound,Order Related,Delayed,Acchi baten ki aur achcha hi support hai,1c970450-11be-4dd2-b924-52cfa60e2d7d,28/07/2023 11:13,13/08/2023 00:40,13/08/2023 00:41,13-Aug-23,MEERUT,Home,249,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
a614a6ff-5eb6-41ff-b9e7-4409a04e2a16,Inbound,Order Related,Delayed,Waste Shopzilla ,dcb50571-f6e7-49d0-99a2-5f1e5c870ac1,03/08/2023 17:14,12/08/2023 16:51,12/08/2023 16:53,12-Aug-23,HYDERABAD,Home,283,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
312172a9-26e1-428e-99df-f4d830a57df8,Inbound,Returns,Reverse Pickup Enquiry,,e46c105c-d67d-4394-a6e5-1190cbfa885e,02/08/2023 08:52,12/08/2023 09:57,12/08/2023 09:58,12-Aug-23,DHAR,Electronics,599,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
9981fb32-4edd-44aa-959d-202b13dff31c,Inbound,Returns,Wrong,,ad3302a3-891b-4f4f-859b-1569371c3444,04/08/2023 08:08,11/08/2023 06:45,11/08/2023 07:06,11-Aug-23,KOLKATA,Books & General merchandise,835,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
5f7b4754-eeda-436f-bbe8-a29d24ffa34a,Inbound,Returns,Fraudulent User,Super ??,b1b4f361-33e5-45de-9a2b-76decb76b631,04/08/2023 11:28,11/08/2023 17:56,11/08/2023 17:57,11-Aug-23,AMARPUR,LifeStyle,345,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
31e2d685-7392-4dee-94e9-b562f91db368,Inbound,Returns,Missing,,87943c49-b1f1-4d2e-a396-183fdd5d3baa,08/08/2023 14:00,11/08/2023 20:12,11/08/2023 20:13,11-Aug-23,BELLARY,Books & General merchandise,241,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
6815fc2a-75a5-4f03-8485-b215b9aac4e0,Inbound,Returns,Fraudulent User,Good,,,12/08/2023 14:42,12/08/2023 14:46,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
7b4f216c-002d-4895-a14e-7837e1ab392d,Inbound,Returns,Missing,Nothing,,,13/08/2023 19:09,13/08/2023 19:09,13-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
78653ddb-c680-4b46-8675-e277dc8e61dc,Inbound,Feedback,UnProfessional Behaviour,Very nice?? service,30e45b81-515b-4204-a344-925b9540fc53,05/08/2023 17:43,12/08/2023 14:15,12/08/2023 14:16,12-Aug-23,ZAMANIA,GiftCard,3900,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
48b33961-9ad3-40f4-ab0a-1e85de86d5ae,Inbound,Order Related,Delayed,,6e24bf5c-c9dc-4af0-a2ca-04faae5a8f56,02/08/2023 00:52,12/08/2023 09:38,12/08/2023 09:39,12-Aug-23,ALIPURDUAR,Books & General merchandise,360,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
f39b2393-a4dc-42f2-bf36-a56e25b8bdd6,Inbound,Returns,Reverse Pickup Enquiry,Time wasting ,acdf9488-0cc4-4314-ae43-26cb0d53d8ff,20/07/2023 21:10,10/08/2023 20:37,11/08/2023 07:38,11-Aug-23,LUCKNOW,Electronics,1299,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
3e667095-f766-4995-b5cb-bbc7a9cf7432,Inbound,Returns,Reverse Pickup Enquiry,Nice ,7565e310-2e11-45cb-9449-1dafcf10eac1,30/07/2023 08:35,11/08/2023 13:28,11/08/2023 13:39,11-Aug-23,ALLAHABAD,Books & General merchandise,207,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
930aa3e7-d7dd-486c-9cdb-e1a676358018,Inbound,Returns,Reverse Pickup Enquiry,,ed7a1f17-7a6e-407c-937a-a8f018992f32,06/08/2023 11:44,11/08/2023 17:19,11/08/2023 21:05,11-Aug-23,JAIPUR,Home Appliences,1449,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
dee85760-3983-4b4e-91f8-79376f273dcb,Inbound,Returns,Reverse Pickup Enquiry,,4d57fe52-83fb-4611-a66f-ecdfa1b8023e,06/08/2023 15:24,11/08/2023 21:11,11/08/2023 23:34,11-Aug-23,BANGALORE,Books & General merchandise,16,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
d255cc98-139d-4fcf-809c-75bef62ed54b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:57,12/08/2023 13:04,12-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
a651b73e-3f38-44d8-8664-1f8eb8cb0b9a,Inbound,Returns,Wrong,Educate wishmaster on open box deliveries ,,,12/08/2023 06:36,12/08/2023 06:42,12-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
f03cc3c2-9de2-4865-bd7a-06e5a31b4d4f,Email,Order Related,Installation/demo,,,,12/08/2023 10:14,12/08/2023 10:28,12-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
c057cbec-be2c-4708-9845-b32a694d13e0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:05,12/08/2023 12:09,12-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
39b7bcdc-f293-4f35-9206-d758f586dd29,Inbound,Returns,Wrong,,,,12/08/2023 17:44,12/08/2023 20:19,12-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
2f3fc632-19b2-4d45-b3d4-d5fb74a94a99,Inbound,Returns,Wrong,,,,12/08/2023 20:21,12/08/2023 20:22,12-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
aae8c9bb-b3a2-4507-b45d-205230458587,Inbound,Returns,Reverse Pickup Enquiry,Very good customer ,,,13/08/2023 17:06,13/08/2023 17:44,13-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,4
916ababc-b7fb-4329-80c1-d77f3ee7ec0b,Inbound,Feedback,UnProfessional Behaviour,,ad40ad41-ee37-4820-ad0a-30467ae70738,30/07/2023 09:46,13/08/2023 15:50,13/08/2023 15:54,13-Aug-23,MUZAFFARNAGAR,Affiliates,187,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,4
68162578-0b53-49eb-8942-adfbcd2d03d9,Inbound,Order Related,Delayed,Very nice service ,c180883b-c9e9-4c7e-b1fc-f0140f84e27c,08/08/2023 02:58,12/08/2023 12:22,12/08/2023 12:41,12-Aug-23,KOTA,Electronics,4499,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a8b822c6-e30d-4210-90a7-56f4ea981441,Outcall,Returns,Return request,,2dd83767-6610-48ad-a0d2-fad7fa76de4f,06/08/2023 21:03,10/08/2023 22:28,11/08/2023 21:58,11-Aug-23,MUMBAI,LifeStyle,513,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
56be45ab-71c0-43b2-8266-fb676fdd5b96,Inbound,Order Related,Order status enquiry,,7a76cb05-6e8b-4957-b446-f7483e1e919a,01/08/2023 06:53,10/08/2023 23:59,11/08/2023 00:01,11-Aug-23,SOLAPUR,Books & General merchandise,363,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
d4c59713-755a-44e9-8489-911d42a77cd6,Inbound,Returns,Return request,Welldone,6383ef63-7c6e-4d81-aada-cf6e3bc25dea,05/08/2023 08:23,11/08/2023 07:53,11/08/2023 08:10,11-Aug-23,BIHAR SHARIF,Books & General merchandise,458,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
d1d7d4ec-4c47-40aa-8ee2-28ebd91904d9,Inbound,Returns,Reverse Pickup Enquiry,,f1fc4e52-36c3-40a2-a2c2-03658c5cb666,28/07/2023 07:58,11/08/2023 08:01,11/08/2023 08:05,11-Aug-23,MEGHRAJ,Home,2990,,Jeremy George,William Park,John Smith,31-60,Morning,5
c7fe76b5-3927-430a-ba2d-219abc24f259,Inbound,Returns,Reverse Pickup Enquiry,,37beaa52-7393-4077-9abe-ae6fbf131ece,23/07/2023 10:11,12/08/2023 16:24,12/08/2023 17:26,12-Aug-23,BARAN,Home,999,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
79cd9b93-7e71-40c6-a3db-ec7102a2ca9c,Inbound,Returns,Return request,,982d9b6f-e630-4e9b-ab0a-ec14b10c1d10,07/08/2023 08:07,11/08/2023 19:32,11/08/2023 19:35,11-Aug-23,THALAPILLY,Books & General merchandise,459,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
84ae4f82-d3fa-41e9-aae7-96c21c4ed311,Inbound,Cancellation,Not Needed,,,,12/08/2023 07:48,12/08/2023 10:31,12-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
710347b5-0a7d-49ab-b1ee-1c5e773f54c4,Inbound,Returns,Return request,Not good working this company,,,12/08/2023 08:51,12/08/2023 23:58,12-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9f936d1e-c862-41ec-8b24-f270ff05dc72,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:01,12/08/2023 18:03,12-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
be631ec0-3ccd-4d0a-8f03-9a01ef006066,Inbound,Onboarding related,Seller onboarding,,,,12/08/2023 02:58,12/08/2023 02:58,12-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
32a5142c-d079-404a-83e1-e5fa4b6e491b,Inbound,Returns,Return request,,d0b62034-bfa5-4fc5-bcb1-d6d7c9c08f23,04/08/2023 13:18,11/08/2023 21:17,12/08/2023 13:47,12-Aug-23,DEHRADUN,Books & General merchandise,1049,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
15349317-65f1-4e2f-9f0b-7ca043cee739,Inbound,Returns,Reverse Pickup Enquiry,,965f909c-aebe-4954-931f-edce6ec42348,09/08/2023 09:23,11/08/2023 15:01,11/08/2023 15:03,11-Aug-23,NEW DELHI,Books & General merchandise,171,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
35754a9a-565b-4182-8cef-97974bb73616,Inbound,Returns,Fraudulent User,,d6fb530c-bdd6-415e-afda-a9f486b13275,02/08/2023 08:23,12/08/2023 17:24,12/08/2023 17:26,12-Aug-23,PURNIA,LifeStyle,805,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
30e57572-d411-4273-baac-bc5c1f56a5dd,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 19:58,11/08/2023 20:05,11-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d47fe3c7-85f7-4a32-aeb5-5a3537f6e177,Inbound,Order Related,Order status enquiry,way of talking is very good,,,12/08/2023 14:41,12/08/2023 14:42,12-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
de2e9049-7e8e-46cd-8e90-44e484d5f045,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:13,12/08/2023 14:15,12-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
10fc586e-3ec5-4091-b95a-bacfc7793789,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:23,12/08/2023 20:37,12-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
c2b22860-7093-4c49-aa75-7a4544fce18c,Inbound,Payments related,Online Payment Issues,Thank you ??,,,13/08/2023 21:57,13/08/2023 22:02,13-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
7b5e47a9-101c-4a1e-ba63-e5d367a7816f,Inbound,Returns,Return request,Resolve issue shortly please....,a9d86546-3a2e-469e-8333-0d0b0c7d5e6b,05/08/2023 13:07,12/08/2023 23:22,12/08/2023 23:26,12-Aug-23,DHANBAD,Electronics,6999,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
414a59ec-ab8e-40b3-9d95-24b9deb59964,Inbound,Returns,Return request,,,,12/08/2023 14:26,12/08/2023 14:27,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
2bbc3d72-166a-4dd0-8932-22aac8772a65,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:08,13/08/2023 11:27,13-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
98e9b968-c522-4da7-8e10-a101dfc09514,Email,Refund Related,Refund Enquiry,,,,13/08/2023 11:28,13/08/2023 13:11,13-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
36b1082a-2f81-4f66-b39a-465a7a112f0b,Inbound,Order Related,Installation/demo,Thanq..,,,13/08/2023 11:21,13/08/2023 11:24,13-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5948203a-3af2-4a8c-82ce-1af938cf9424,Outcall,Refund Related,Refund Related Issues,,,,13/08/2023 13:04,13/08/2023 13:07,13-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,3
e12cf274-e1f1-4a39-a62f-2050923dd947,Inbound,Returns,Return request,,83f2294a-e3fb-41f2-9a1a-5e287b57f41b,06/08/2023 01:57,11/08/2023 07:51,11/08/2023 07:54,11-Aug-23,GUNA,Electronics,999,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
63a293d0-1dd3-4246-9c57-707360855693,Inbound,Returns,Return request,Overall everything is going to be Good ,5e6a75cb-4b6d-4487-9be3-5b0e5c390c50,05/08/2023 20:29,11/08/2023 05:49,11/08/2023 05:53,11-Aug-23,CHAKRADHARPUR,Electronics,899,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
cbb18315-3eb2-4adb-8396-1872235e1c52,Inbound,Returns,Missing,Tx,50e8dc4a-2035-44d8-8f48-91d42cea66d1,06/08/2023 22:44,11/08/2023 09:04,11/08/2023 09:06,11-Aug-23,SADABAD,Home Appliences,1349,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,1
d366d564-1590-4527-a1fe-708ac07fa023,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 18:09,11/08/2023 19:16,11-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
6f93f3d4-59a4-43b5-acbb-e089bbd96cbc,Inbound,Returns,Reverse Pickup Enquiry,We are nice support ,,,12/08/2023 10:19,12/08/2023 12:24,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
464c4f8c-3afc-4e6d-bc18-e9625f5aa9ff,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:20,12/08/2023 14:21,12-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
4c7917c9-8766-42ce-beed-2a906b00cbcc,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 07:38,13/08/2023 07:43,13-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
2820434b-c7bd-48ec-9e6c-284d21ceb740,Inbound,Order Related,Installation/demo,,,,13/08/2023 17:42,13/08/2023 17:42,13-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
580027b4-ae22-496e-bc00-a9528612af0a,Outcall,Returns,Return request,,,,13/08/2023 20:14,13/08/2023 20:19,13-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
a52005ac-7044-4a9a-ab1b-32f46b97f359,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 12:21,11/08/2023 12:22,11-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
ed39289d-5750-441b-b15a-ae70b14fb472,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 16:57,11/08/2023 16:58,11-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
f061e5a0-8541-4dca-b024-e05569c940d8,Inbound,Returns,Reverse Pickup Enquiry,,b4167485-e6b3-497f-a865-edc19728744c,06/08/2023 22:41,11/08/2023 20:16,11/08/2023 20:19,11-Aug-23,KANPUR,LifeStyle,431,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4c05408e-ca8f-48c4-8457-b993ab41c3c4,Inbound,Order Related,Order status enquiry,,c00342c5-9a72-446e-89c5-3dc9d64f685e,07/08/2023 18:52,11/08/2023 20:56,11/08/2023 20:58,11-Aug-23,DEHRADUN,Home Appliences,12999,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
1794d9dc-cffa-4388-a22b-2a0f5a1a470e,Outcall,Returns,Reverse Pickup Enquiry,Very good service ,,,12/08/2023 09:41,12/08/2023 09:43,12-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
2d8083f6-f1dd-4e1b-8c6f-70d11c54261c,Inbound,Order Related,Delayed,"I am facing issue related to laptop of nokia from two months,  still issue not resolved. If nokia not able to solve issue in his product why are you allowing to sell there product.  If sold product then issue need to be resolved in time. I have lost faith in you and also mentioned Many social site which destroyed your brand images ThanksHari   ",,,12/08/2023 11:59,12/08/2023 17:59,12-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
8b260682-3a95-429b-852d-ca379ceed803,Inbound,Returns,Service Centres Related,,,,12/08/2023 12:14,12/08/2023 14:58,12-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
ebb702d6-7540-4fb3-9bcb-99540e684f35,Inbound,Order Related,Order status enquiry,Your help centre AI is not upto the mark. Make it more proficient.,,,13/08/2023 12:38,13/08/2023 12:39,13-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,4
81ec546f-af0d-4038-bff4-1e009abc9d39,Inbound,Returns,Return request,Thanks Shopzilla support ,,,13/08/2023 20:17,13/08/2023 20:18,13-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
4a84e4ae-0be5-4180-b263-dbe40a32c464,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:02,13/08/2023 18:03,13-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
6e98bd15-357b-4b69-a4b6-2173f7ddca67,Inbound,Returns,Service Centres Related,,,,13/08/2023 14:06,13/08/2023 14:07,13-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
ad23efb1-e34e-4f55-aa88-c501c765628d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:57,13/08/2023 19:57,13-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
55277381-4701-4f51-86d1-f2b26acd8250,Inbound,Order Related,Delayed,,4304f64b-f11d-49ff-9f04-05e64b4fd298,04/08/2023 09:14,13/08/2023 13:07,13/08/2023 13:16,13-Aug-23,HYDERABAD,Electronics,2999,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
8cb70d92-e61c-4950-935e-682b99a2f81c,Inbound,Returns,Service Centres Related,,ee45cc91-7074-4738-bc68-430ccd214c56,11/09/2022 20:07,12/08/2023 08:43,12/08/2023 08:55,12-Aug-23,SAMASTIPUR,Home Appliences,7391,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
34e4ecba-f941-4861-8402-759d00586a52,Inbound,Returns,Return request,,c192ca57-e49b-4a02-bb3c-e66ff3e8def1,01/08/2023 20:15,12/08/2023 13:45,12/08/2023 13:48,12-Aug-23,LUCKNOW,Electronics,1099,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
104f125d-ffaf-480b-b1bd-4c48b7104267,Inbound,Returns,Return request,Thank You Shopzilla ,435d81f8-6f42-4949-b477-4e1f79412ffc,09/08/2023 00:10,13/08/2023 18:00,13/08/2023 23:54,13-Aug-23,SHAHABAD,Electronics,2999,,Haley Carroll,William Park,John Smith,61-90,Evening,5
d23c3ab9-fa96-443b-a760-8ce42f1594b3,Inbound,Returns,Reverse Pickup Enquiry,"Thank you for helping, very helpful",d64c3cf6-348c-48f5-8117-a4452cdeb91f,04/08/2023 19:17,10/08/2023 23:57,11/08/2023 00:01,11-Aug-23,CANDOLIM,LifeStyle,284,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
c0318eb6-81cc-44fe-9be5-c366db326124,Inbound,Offers & Cashback,Affiliate Offers,,,,13/08/2023 08:19,13/08/2023 08:20,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
31b5d6c5-d90b-4571-a223-2c60af3e6743,Inbound,Order Related,Order status enquiry,,f04d2096-ee87-457d-b621-f437ad63b776,06/08/2023 10:56,12/08/2023 13:15,12/08/2023 13:16,12-Aug-23,SATARA,LifeStyle,498,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
fef03870-ab27-4601-b773-fe4e8e6d9fd9,Inbound,Order Related,Installation/demo,???? ????? ???? ????????,599202f1-ec27-4cab-8057-2c9141568833,20/07/2023 10:17,11/08/2023 06:58,11/08/2023 07:32,11-Aug-23,NAGAMANGALA,Electronics,599,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,1
1a06c9f1-16cb-404a-bc48-90dde20b864f,Inbound,Returns,Fraudulent User,Thanks ,9a30128c-d577-4956-a988-ee3925f10143,30/07/2023 15:23,11/08/2023 11:00,11/08/2023 11:07,11-Aug-23,SAKTI,Electronics,1599,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
d2f8e47a-7c92-48d7-9adc-d5d302c0cd02,Inbound,Returns,Return request,,9e79de14-2f23-4327-a78e-d12483b8ddfd,05/08/2023 09:24,11/08/2023 18:15,11/08/2023 18:26,11-Aug-23,NEW DELHI,Electronics,183,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
592a3d11-80a7-44d1-a879-85794b1801b1,Inbound,Returns,Missing,,,,12/08/2023 11:34,12/08/2023 11:37,12-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
1e6b05f8-1eb1-4b3d-8502-b9de76c6adda,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 13:51,12/08/2023 13:51,12-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
ca25d87d-9261-49aa-860e-844d5b29e691,Inbound,Order Related,Delayed,,00ee3c9e-cb6e-42aa-913e-66e8919a8f75,31/07/2023 18:33,11/08/2023 11:09,11/08/2023 11:25,11-Aug-23,GANGANAGAR,Home Appliences,399,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
f2887c91-6529-4ed7-a0b9-052e0df54bec,Inbound,Returns,Wrong,,14bb298f-1884-4473-9666-26292df7bae0,03/08/2023 12:08,12/08/2023 09:12,12/08/2023 09:15,12-Aug-23,PATNA,LifeStyle,1399,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
c9241c37-7162-4083-9e52-9813a73d86dd,Inbound,Order Related,Invoice request,,565e483b-ac11-4f4f-8693-1a677569a252,04/05/2023 12:38,11/08/2023 21:49,11/08/2023 23:41,11-Aug-23,DEHRADUN,Electronics,799,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
e47796ee-617a-4554-b96e-92676ac886fc,Inbound,Feedback,UnProfessional Behaviour,,9be396ce-ced4-4a61-bfe2-3e716c373cdd,10/08/2023 15:51,11/08/2023 22:05,12/08/2023 00:46,12-Aug-23,JAIPUR,Mobile,11999,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
af4d3adb-3dd5-424a-bd17-502274acbf14,Inbound,Payments related,Payment related Queries,,,,12/08/2023 11:18,12/08/2023 11:30,12-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
7d924542-dacb-4ba6-8cf5-ce00f2489d98,Inbound,Returns,Reverse Pickup Enquiry,Best,,,12/08/2023 16:48,12/08/2023 21:32,12-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
749048d5-685a-45fa-9f0d-3f84d5b5bd0e,Inbound,Returns,Reverse Pickup Enquiry,,8734e064-37f6-4aac-bdf5-fe4f3689bc9d,29/07/2023 23:12,11/08/2023 12:44,11/08/2023 12:48,11-Aug-23,MAWLAI,LifeStyle,702,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
930ffaeb-b0c0-4e08-af3f-3ae600b8933d,Inbound,Returns,Wrong,problem ,,,12/08/2023 11:42,12/08/2023 11:47,12-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
d770922b-cb1f-4cf9-ab14-b7c44dba9bcf,Inbound,Order Related,Delayed,,,,12/08/2023 12:46,12/08/2023 12:47,12-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
088466b2-42c1-427a-b28e-4d630f7716aa,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 15:34,12/08/2023 15:35,12-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
b5e48958-b188-412a-9faf-caad9bffe542,Inbound,Order Related,Order status enquiry,Good service ,,,12/08/2023 17:31,12/08/2023 17:32,12-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
18f54f79-6c14-419b-b008-76a997a3d338,Inbound,Order Related,Order status enquiry,K,,,12/08/2023 21:18,12/08/2023 21:31,12-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
aa46977b-d6c9-41e0-93ff-c1df52f1e11a,Inbound,Returns,Missing,,,,13/08/2023 19:25,13/08/2023 19:26,13-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
11befee5-3a98-4b2b-a810-422cbbaa6b17,Inbound,Returns,Reverse Pickup Enquiry,,006a0ac7-20b6-4875-aca4-7efce2b77295,06/08/2023 14:10,13/08/2023 13:08,13/08/2023 13:10,13-Aug-23,TUTICORIN,Books & General merchandise,238,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,4
15896531-6c98-40e2-b723-59449ae34f2c,Email,Shopzilla Related,Signup Issues,,,,11/08/2023 21:09,11/08/2023 21:34,11-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
20f09921-ea93-4c6c-9bf1-d2470b154e5c,Inbound,Returns,Wrong,,,,12/08/2023 20:03,12/08/2023 20:43,12-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
6164d370-97a9-4b8a-ad56-e4c6e54c13c0,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 12:59,13/08/2023 15:15,13-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
6f6c5dba-eec2-4c43-8e05-0f19ba6fe3f0,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:06,13/08/2023 15:07,13-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
6b620626-37dd-4d44-be63-a7a64e8176de,Inbound,Order Related,Order status enquiry,,ca4af416-af71-4188-8d85-868db78f68e4,08/08/2023 12:36,13/08/2023 15:07,13/08/2023 15:22,13-Aug-23,HYDERABAD,Electronics,498,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
bc76ff4f-2565-4d04-b489-2eafd4ff53ef,Inbound,Returns,Reverse Pickup Enquiry,,9b165175-4e78-4136-845f-954044b15cdb,20/07/2023 07:50,11/08/2023 16:44,11/08/2023 16:56,11-Aug-23,KAUSHAMBI,Electronics,789,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
5472733e-2a7b-45e9-8a57-4e54854cd8db,Inbound,Returns,Fraudulent User,,6f090584-fe60-4cb7-9c07-1f3cf83c3859,06/08/2023 19:04,10/08/2023 22:17,11/08/2023 19:10,11-Aug-23,DINDIGUL,Books & General merchandise,204,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
6371d34e-9b86-4ad7-b28b-d52fba03b638,Inbound,Refund Related,Refund Enquiry,,9ec416f6-c10f-4ef1-b454-96d9e0095a31,07/08/2023 22:33,11/08/2023 05:25,11/08/2023 05:28,11-Aug-23,BARDHAMAN,Books & General merchandise,395,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
c855187d-fd6e-4f34-a547-5179e299ef8f,Inbound,Order Related,Delayed,,b9a6bc0a-8885-459a-ba19-3a2db915477c,05/08/2023 23:38,11/08/2023 22:50,11/08/2023 23:07,11-Aug-23,TRIVANDRUM,LifeStyle,250,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
8ae40ca6-fc50-4d9b-87f6-1cde3029b21f,Outcall,Returns,Fraudulent User,He solved my problem ,,,12/08/2023 20:20,12/08/2023 20:23,12-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
d72c816f-2fe0-4e0d-b7db-b9c364693615,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 13:30,13/08/2023 13:55,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
4c68f87f-9cb6-4413-aa38-7a03f36ea70c,Inbound,Returns,Reverse Pickup Enquiry,Fin ,,,13/08/2023 21:29,13/08/2023 21:31,13-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,1
cdac7594-fd74-4103-9f7e-dd2e5b36a4b5,Outcall,Returns,Service Centres Related,,581d79cf-c748-4008-b70e-bea77f99d43b,04/08/2023 17:17,12/08/2023 11:15,12/08/2023 21:01,12-Aug-23,PUNE,Home Appliences,31490,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
91401576-45af-426e-a839-d1ee69f883da,Inbound,Order Related,Order status enquiry,Overall was good informative interaction ,ca7afadd-2e39-4893-9202-2fa3d66fe140,05/08/2023 20:14,10/08/2023 09:36,11/08/2023 12:36,11-Aug-23,HYDERABAD,LifeStyle,1499,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d2fad1fd-1717-47f1-a108-631c403c5712,Outcall,Returns,Return request,,c18f7a7d-faed-4b66-8b53-345a1fe7d4e1,03/08/2023 21:16,11/08/2023 15:27,11/08/2023 15:31,11-Aug-23,RANCHI,LifeStyle,1119,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
266b52cb-1a1b-4ec0-adaa-d81ca10d3e57,Inbound,Returns,Return request,,,,12/08/2023 22:20,13/08/2023 07:19,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
6b12172d-f17a-4717-8adb-db6e422f1aac,Inbound,Returns,Service Centres Related,I am very disappointed purchase to Shopzilla  mobile  very very very poor service this product screen not working any time ,,,13/08/2023 17:50,13/08/2023 17:58,13-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
02382a53-5c57-467b-9725-d4623ac4dd5f,Outcall,Returns,Return request,,,,13/08/2023 23:01,13/08/2023 23:02,13-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
617ab5a5-bc46-4110-bc58-aac33bfd0fcc,Inbound,Returns,Reverse Pickup Enquiry,,5c3543ae-6d05-4ac6-9ac7-8331ddabca1a,05/08/2023 13:27,13/08/2023 17:15,13/08/2023 23:44,13-Aug-23,MUMBAI,Electronics,8999,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
129c9803-4610-4f67-a368-d7c88fe122b7,Inbound,Order Related,Delayed,,3b077df4-3d30-4a60-9ebd-633c05040854,26/07/2023 09:38,12/08/2023 19:10,13/08/2023 04:22,13-Aug-23,ARIYALUR,Books & General merchandise,199,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
73c517ef-21ba-44f0-a4d9-65b8ae1660a4,Inbound,Refund Related,Refund Enquiry,,c5a4d75c-33ac-4986-81bc-e1f3981cd113,08/08/2023 20:05,11/08/2023 18:22,11/08/2023 21:28,11-Aug-23,NEW DELHI,Mobile,17930,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
553f5f4f-1d9f-41eb-aabe-5309e77c6cb2,Inbound,Returns,Wrong,,92d698f0-e898-4b32-9050-a33a3da5e9ca,05/08/2023 23:59,11/08/2023 17:55,11/08/2023 17:58,11-Aug-23,COIMBATORE,LifeStyle,874,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,4
c2b3d447-6113-4346-ab41-b4f18c3b2c98,Inbound,Returns,Reverse Pickup Enquiry,,db29c66a-4d75-475e-b5c3-952f831fc787,08/08/2023 18:42,11/08/2023 14:22,11/08/2023 14:28,11-Aug-23,BANGALORE,LifeStyle,201,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
ffe37984-26e1-4e81-8206-e3deec77f2c8,Inbound,Returns,Missing,Nice support executive ,c232fb07-acb8-4ee3-b69b-12ee2ddc92ab,05/08/2023 23:41,12/08/2023 10:02,12/08/2023 10:03,12-Aug-23,KOCH BIHAR,LifeStyle,111,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4413b5a3-559c-401b-88b4-0c4345c11764,Inbound,Order Related,Order status enquiry,,bd7ff412-0b79-4236-9380-c9d1ba6065df,09/08/2023 12:07,12/08/2023 11:20,12/08/2023 11:39,12-Aug-23,SURAT,Mobile,19999,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
d40a44e3-9408-4a7c-8cff-ae4d95e5d9b0,Email,Refund Related,Refund Enquiry,,f3702029-4862-4b50-9c48-bae696c5598b,05/08/2023 19:37,11/08/2023 18:54,11/08/2023 18:55,11-Aug-23,SANGRUR,Electronics,699,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
0eed3794-a2ad-434a-9e7a-5c1935836374,Inbound,Returns,Missing,,,,12/08/2023 16:19,12/08/2023 16:21,12-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
06181a20-92b7-4068-955f-3aefd5c4252d,Inbound,Order Related,Order status enquiry,,,,13/08/2023 23:41,13/08/2023 23:42,13-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
9d6d8037-7665-40c6-8a6b-93eb39684e24,Outcall,Returns,Return request,Aap se baat kar ke hamko   ,,,12/08/2023 20:12,12/08/2023 20:17,12-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
d8e37fc7-f486-4efc-b355-8d46c4607a96,Inbound,Returns,Wrong,,,,12/08/2023 20:28,12/08/2023 20:29,12-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
17429551-c73e-4445-a4f1-91912fe2748b,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 17:23,13/08/2023 17:23,13-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
acbfe9cf-501e-4575-b291-2cdc2e7a546e,Inbound,Returns,Reverse Pickup Enquiry,I have decided to deactivate my Shopzilla account.Goodbye Shopzilla,,,13/08/2023 20:26,13/08/2023 21:53,13-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
16ecfb16-0bc3-409e-91d4-8823a57153ff,Inbound,Returns,Return request,Please don't place the stupid shopkeeper on Shopzilla... Snaptech enterprise Don't let anyone do the business ,,,13/08/2023 20:47,13/08/2023 20:50,13-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
c1170e28-b9ae-4717-8180-160f3b8950aa,Inbound,Order Related,Delayed,,8ee02116-1448-416c-94db-8b51dbe3f6cc,02/08/2023 17:58,12/08/2023 18:32,13/08/2023 08:22,13-Aug-23,MADANPUR,Books & General merchandise,248,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
68ff0c13-acd8-4886-b8cf-b2b815f897ca,Inbound,Returns,Return request,,e9e22964-76fe-4642-9281-0223576b68a5,02/08/2023 00:49,13/08/2023 21:05,13/08/2023 21:09,13-Aug-23,HUMNABAD,Electronics,2499,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c3e7c529-6724-41bf-a673-69e25bd9fb5f,Inbound,Returns,Missing,,1051d70e-3962-41f7-812a-926d87f79685,05/08/2023 13:41,12/08/2023 09:25,12/08/2023 09:37,12-Aug-23,GODDA,LifeStyle,349,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
089e0e89-f368-4dc7-99b6-fc512a4ec64a,Inbound,Payments related,Online Payment Issues,Your customer care number is not working and it's take huge time and mind to reach at you. It is not possible for all customers from all over   so please restart your customer care number again ,,,11/08/2023 21:21,11/08/2023 23:48,11-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
aec9ffb7-d5ea-48e8-9064-a2e9592a7e2e,Inbound,Order Related,Delayed,,a0eb0dcf-b209-4e31-8375-1d25f9011e07,05/08/2023 20:12,11/08/2023 13:05,12/08/2023 12:20,12-Aug-23,PUNE,LifeStyle,499,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
737b5a98-4209-4d84-9da2-bbc2fd190939,Inbound,Order Related,Order status enquiry,,5a55c04f-5062-4ab3-9d0a-2bacddc258ab,11/08/2023 11:56,11/08/2023 12:20,11/08/2023 12:23,11-Aug-23,RAMGARH,LifeStyle,310,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
f521c314-98e8-4fba-a0f1-d35d1ca8dead,Inbound,Returns,Return request,Well done ,6f7db6b1-3e3e-4e4b-8e3b-39c8e188782d,01/08/2023 01:45,11/08/2023 14:11,11/08/2023 14:13,11-Aug-23,BANGALORE,LifeStyle,5995,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
b5e34d27-7b68-4398-9f38-47ccd9379702,Inbound,Returns,Fraudulent User,Nice ?????????? good,4a2ed8f2-71aa-4214-9403-19c55305a2d2,07/08/2023 14:10,11/08/2023 17:20,11/08/2023 17:56,11-Aug-23,HAMIRPUR,Books & General merchandise,123,,Michele Kramer,William Park,John Smith,61-90,Evening,2
50e32c10-6e53-4e87-9a3f-8e87045da4b3,Inbound,Returns,Wrong,,,,12/08/2023 15:25,12/08/2023 15:27,12-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7eedab53-cb95-42d4-8b45-5957d3b2a06b,Inbound,Returns,Reverse Pickup Enquiry,,f6cf1861-1f41-4803-9bbb-1820fe7df1cf,29/07/2023 18:12,11/08/2023 06:40,11/08/2023 06:42,11-Aug-23,MASAURHI,LifeStyle,349,,Timothy Grant,William Park,John Smith,31-60,Morning,5
a850fd92-3ca8-4af1-ba99-93a8fc4b7b6d,Inbound,Returns,Return request,Thank you ,f93d9efa-25ce-4a80-a5e4-c8124d757e29,04/08/2023 02:09,13/08/2023 14:30,13/08/2023 14:35,13-Aug-23,GAYA,LifeStyle,381,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
2608cc4e-5ee9-4d07-8045-669877ad9c62,Inbound,Returns,Fraudulent User,,d4c85f43-c986-41bf-9d66-30dcc7228e3c,05/08/2023 14:45,11/08/2023 20:32,12/08/2023 14:57,12-Aug-23,ETWAH,Books & General merchandise,477,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
66ba2151-cf05-42f5-8236-95573930ed13,Inbound,Order Related,Order status enquiry,,,,12/08/2023 07:52,12/08/2023 07:54,12-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
8c7e4c3e-f279-44c4-8c9d-d01af5528032,Inbound,Returns,Return request,Nice,,,12/08/2023 12:28,12/08/2023 12:31,12-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
4804449f-3b9c-4824-a2fb-89769b32e470,Outcall,Order Related,Order status enquiry,,,,12/08/2023 20:26,13/08/2023 01:17,13-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
369deaa2-f2ef-4f5b-855e-cb718c355ea6,Inbound,Returns,Fraudulent User,Good experience overall ,,,12/08/2023 14:34,13/08/2023 00:30,13-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
80e87ac4-b9f4-45da-8275-e660b527ba35,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 02:56,13/08/2023 02:57,13-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
506ac424-2df3-4db4-a7b5-a5ec5c9d5e30,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 08:17,13/08/2023 09:24,13-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
c5540fe2-fe70-458f-85fa-49458c64a196,Inbound,Returns,Reverse Pickup Enquiry,,af0768c5-b995-4437-882c-5473baa588e4,07/08/2023 10:27,12/08/2023 18:34,13/08/2023 22:48,13-Aug-23,NEW DELHI,Books & General merchandise,18,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
35d0ce0b-9e1e-468e-8dbd-ea8f7313b569,Inbound,Order Related,Installation/demo,Good ,60ff2588-f71b-446d-b188-5aa5c63a20d7,09/08/2023 00:00,11/08/2023 13:15,11/08/2023 14:36,11-Aug-23,CHENNAI,LifeStyle,2199,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
952b6ab0-7c7c-4354-b14d-05ed5b73cfd8,Inbound,Returns,Reverse Pickup Enquiry,,0cf16084-bfe1-4dff-9e19-56f5d2ab1fc9,05/08/2023 23:10,11/08/2023 15:08,11/08/2023 15:10,11-Aug-23,GHAZIPUR,Home,184,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
9d721d91-6251-4c2d-88f7-f5575d2b7028,Inbound,Returns,Service Centres Related,,,,12/08/2023 17:07,12/08/2023 17:27,12-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
dca1b04f-db1b-4b53-b013-48ea7b63e3e0,Inbound,Order Related,Installation/demo,Thanks for giving information from calling executive ,,,12/08/2023 17:21,12/08/2023 17:25,12-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
e8b696d7-3688-472f-be36-61b2a3f71925,Inbound,Order Related,Invoice request,,,,13/08/2023 14:03,13/08/2023 14:27,13-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,3
5b0a2c8e-28af-4eba-8525-ab3ba6bc61be,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:17,13/08/2023 17:19,13-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
cd280879-a521-4a7d-9375-7bc66879425d,Inbound,Order Related,Delayed,,f45791ac-09d3-4247-a7c4-a994775cc22b,09/08/2023 00:28,11/08/2023 21:19,11/08/2023 21:20,11-Aug-23,KOZHIKODE,Mobile,23999,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
643dc756-24d3-45ce-92e8-9b1fcbb9e430,Outcall,Returns,Service Centres Related,Thank ,d4d7c07a-994c-42b9-b7c8-39c81ee292d9,,13/08/2023 07:52,13/08/2023 07:54,13-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
2735b545-1982-4775-a142-9512bb8b0b3d,Outcall,Order Related,Order status enquiry,Very good ??,b6935394-7ef5-4b22-a9dd-7be8f02eaf40,09/08/2023 20:16,12/08/2023 09:28,12/08/2023 09:28,12-Aug-23,HYDERABAD,Mobile,36999,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6a880465-e397-4025-8596-f9d81f39b667,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 06:41,11/08/2023 18:40,11-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
c2f2e976-cc70-47ce-973d-ea9f302bae3b,Inbound,Order Related,Delayed,,64034558-41e7-4f0b-9d92-7f3bf66d3f8a,04/08/2023 21:38,11/08/2023 10:44,11/08/2023 10:48,11-Aug-23,PUNE,Books & General merchandise,1699,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
c76545c9-9489-4d74-92f4-bc637432d0f5,Outcall,Cancellation,Not Needed,Best service ,7cf2b2c0-933f-4395-a9c3-8d28aecaddbf,11/08/2023 10:56,11/08/2023 11:37,11/08/2023 11:41,11-Aug-23,KATIHAR,Home,344,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
a7318899-004c-49f8-a989-3e4fd22ad8d9,Inbound,Returns,Reverse Pickup Enquiry,,beda9e44-abc8-4482-8ce8-248bca45f611,08/08/2023 09:03,11/08/2023 18:01,11/08/2023 18:34,11-Aug-23,GURGAON,LifeStyle,42749,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
ce76b0bb-8374-45d5-be0d-192205889aec,Inbound,Returns,Reverse Pickup Enquiry,,3aa3ba57-f993-4da4-a014-35e34d55f2e8,08/08/2023 13:45,11/08/2023 23:04,11/08/2023 23:35,11-Aug-23,HANSI,LifeStyle,459,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
799c9e3f-f0b1-4af6-9dab-6dc93deea8e2,Inbound,Returns,Fraudulent User,Nothing ,,,12/08/2023 12:57,12/08/2023 13:02,12-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
6571d74e-d14a-40c8-abf9-5f0e361c88d7,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:26,12/08/2023 22:29,12-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
bfa5b9bb-989c-42dc-b03c-0684435fd4c0,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 10:27,13/08/2023 10:33,13-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8f428ccb-99ec-429b-ba2d-691a54d703bf,Inbound,Returns,Fraudulent User,,,,13/08/2023 13:36,13/08/2023 13:36,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
0901c0d3-8802-4247-b3b4-4b1bb34b7647,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:30,13/08/2023 18:32,13-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
d4528015-9638-442b-ac59-9f4b4ac3a744,Inbound,Order Related,Order status enquiry,Worst service and worst customer support executive. They even don\u2019t know what customer was asking about. Simply they will tell the given delivery date. No response for delaying the deliver. Please change the customer executives.,c4791572-707b-4d35-aac1-99c72f6b8a9b,08/08/2023 23:04,10/08/2023 20:37,11/08/2023 07:37,11-Aug-23,HYDERABAD,Electronics,1399,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
e4d5793b-3639-4425-a85e-2ef3926c7f35,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 08:10,11/08/2023 08:12,11-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
4b469ffc-5bb2-4583-a0df-e5118024c282,Email,Order Related,Delayed,Delivery person call back received ,b8144dcc-68ef-4abd-9f5c-3196deb263b8,08/08/2023 23:13,11/08/2023 20:22,11/08/2023 20:51,11-Aug-23,BAVLA,LifeStyle,2749,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
81aeb2d9-919b-4120-9ef7-64de85cc1790,Inbound,Order Related,Delayed,,52c091fb-4882-4ea2-829f-19c8e7a7d665,08/08/2023 22:17,11/08/2023 22:42,11/08/2023 22:47,11-Aug-23,KANPUR,Home,309,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
f27479b2-db6a-4fcc-9b56-23c3ae3125f4,Inbound,Refund Related,Refund Enquiry,Me,,,13/08/2023 22:25,13/08/2023 22:26,13-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
9fcb9607-ce0a-4729-964b-ebac271a9058,Inbound,Returns,Reverse Pickup Enquiry,,b7a95b42-40dc-4220-adae-89343858f7b3,03/08/2023 16:36,11/08/2023 09:24,11/08/2023 09:26,11-Aug-23,KOLKATA,Books & General merchandise,199,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
5941b1b9-9a28-4f08-b7ee-9c274d239044,Inbound,Refund Related,Refund Related Issues,,1e1824a6-ff5c-40ac-ab11-65958c5ddc71,27/06/2023 19:59,11/08/2023 10:57,11/08/2023 10:57,11-Aug-23,ROURKELA,Electronics,2999,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
9af3e133-f2ad-4d44-914e-5d5830e53582,Inbound,Returns,Wrong,,29a9b2e3-e0db-4eed-a574-ceeb7cb54c02,03/08/2023 07:28,11/08/2023 12:28,11/08/2023 12:31,11-Aug-23,Sadar,Books & General merchandise,899,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
4204b970-510e-4114-9ed0-5d7e11172c39,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:34,12/08/2023 13:50,12-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
9be1c7f5-3cb4-4c49-ab24-00788999d495,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:06,12/08/2023 14:10,12-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
9107ac8a-8684-4bf1-a3c7-d059b22d2fe2,Inbound,Returns,Missing,,,,13/08/2023 09:15,13/08/2023 09:17,13-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
5334e780-6b56-4af4-89a5-9569565daa4e,Inbound,Product Queries,Product Specific Information,Please add option to delete order history ,,,13/08/2023 20:57,13/08/2023 21:01,13-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
16b97c72-7314-4b50-ae87-baebf57bccbe,Inbound,Product Queries,Product Specific Information,return product,,,13/08/2023 21:36,13/08/2023 22:08,13-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
27d89272-d58c-4c3b-834e-a100d1342ce0,Inbound,Order Related,Delayed,,b33c5605-3cd6-40e1-97b9-93a299dc6cbb,07/08/2023 18:49,11/08/2023 20:55,11/08/2023 20:57,11-Aug-23,CHENNAI,Electronics,2999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
7a86cd5f-910b-4f5a-a332-2973ce852efe,Inbound,Order Related,Delayed,Abhishek was very nice and polite...well done,04f6027e-2b85-49a5-b1a3-32d8f5e65866,05/08/2023 21:28,13/08/2023 14:24,13/08/2023 14:32,13-Aug-23,KATIHAR,Books & General merchandise,301,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
5f76e351-622d-4876-9b83-4715913658e8,Inbound,Refund Related,Refund Enquiry,Very good ,33b2e6a6-4395-4cb0-8f28-60b7cb49fce6,09/08/2023 23:55,12/08/2023 21:50,12/08/2023 22:16,12-Aug-23,BIAORA,Electronics,522,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
999be519-dcdf-4b6e-8944-f6c4775fadec,Inbound,Order Related,Order status enquiry,,1346b0f9-f74f-4125-ac80-274675826b94,10/08/2023 22:06,11/08/2023 16:25,11/08/2023 17:46,11-Aug-23,NEW DELHI,Mobile,24999,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
f9caab30-e457-4ab0-b25e-9db1bca1bb70,Inbound,Returns,Damaged,,63ee2b1e-b33d-4877-89ce-0eba7f049a8c,10/08/2023 13:43,11/08/2023 20:45,11/08/2023 20:46,11-Aug-23,LUCKNOW,Books & General merchandise,412,,Jessica Jones,William Park,John Smith,31-60,Morning,5
55f0f667-255c-4196-a192-346b20d477ab,Inbound,Refund Related,Refund Related Issues,,807a0962-1a62-4ace-b423-01073bec6f5c,07/08/2023 13:21,11/08/2023 21:48,11/08/2023 21:51,11-Aug-23,TIRORA,LifeStyle,539,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
e0b01550-10e1-40a5-aec0-b9e1f02b0caf,Inbound,Order Related,Order status enquiry,,,,12/08/2023 12:17,12/08/2023 13:22,12-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
53843d0d-9d8d-4b12-a7e0-55032ad5898a,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:55,12/08/2023 21:33,12-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
bc985ee6-2a46-4ab2-860d-c96f29155b69,Inbound,Cancellation,Not Needed,,2aeaca90-c3f1-4ca4-90a1-06f755a70140,01/08/2023 20:26,12/08/2023 12:02,12/08/2023 12:03,12-Aug-23,BANGALORE,Electronics,1499,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
0fc12fc7-4fb9-46bd-b1e4-d99e3830b82c,Inbound,Returns,Wrong,,5bfcb81d-63ae-4e04-9eb6-58bcbc125d15,28/07/2023 22:02,11/08/2023 17:12,11/08/2023 17:14,11-Aug-23,JAUNPUR,Electronics,1099,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
5e9ba970-3aeb-435a-87a0-b926daf8d9a7,Inbound,Order Related,Delayed,,ca495d0c-29b8-4887-bff5-04da35a3dc6b,06/08/2023 17:54,11/08/2023 08:43,11/08/2023 10:50,11-Aug-23,LALGANJ,Mobile,29999,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
898ff081-8295-4ea8-9eb7-20c882b5fb4f,Email,Returns,Wrong,Saras ,3ec941de-f410-4f03-b6bf-2f68b8324f30,13/07/2023 06:18,12/08/2023 10:27,12/08/2023 10:28,12-Aug-23,BHAVNAGAR,Electronics,1499,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
2c0824f0-33d7-4d04-9264-d270ae31c095,Outcall,Returns,Wrong,,0bfd661d-5732-4f3c-a40f-f993c8d17b73,05/08/2023 23:18,11/08/2023 18:43,11/08/2023 18:44,11-Aug-23,GWALIOR,Books & General merchandise,874,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
e9c11b99-6cb7-4c18-bc57-6814bdde8423,Inbound,Order Related,Delayed,,fb893df0-e223-4111-ae3a-2ffd998de45b,06/08/2023 23:30,12/08/2023 11:01,12/08/2023 11:02,12-Aug-23,CHINSURAH,LifeStyle,658,,Joseph Smith,William Park,John Smith,31-60,Morning,5
eb1c2dcc-d144-4555-8aa9-5c8b1a2cca38,Inbound,Order Related,Invoice request,,,,12/08/2023 06:41,12/08/2023 06:45,12-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
6f823e6e-0e56-4811-923a-959146a443aa,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:18,12/08/2023 20:09,12-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cc440473-ce00-422e-8683-6405e3c9ee5c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:34,12/08/2023 16:39,12-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
f8857cae-5ae7-4c54-b789-18cfcffbc632,Inbound,Returns,Return request,The way of talking...is all about very good....   ,,,13/08/2023 10:31,13/08/2023 10:31,13-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
505a44b3-9d50-42cd-8262-9d93ed283afc,Inbound,Order Related,Delayed,Good,,,13/08/2023 12:38,13/08/2023 12:55,13-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
5bf5c62c-5c06-491f-a951-a942cbd9a1e7,Inbound,Refund Related,Refund Enquiry,,247a2c4c-0730-42f9-81c7-259dbff9a6a5,26/07/2023 09:15,10/08/2023 18:24,11/08/2023 07:16,11-Aug-23,GORAKHPUR,Home,255,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
3788e075-a4d9-43be-885a-60b4e493a94b,Inbound,Returns,Fraudulent User,For Defect On Arrival scenario it is should be obvious return/replacement. I should not spend time talking to customer service agent for 15-20 mins! ,76cd1d4c-cf8b-483a-89d4-57d77677e6c4,04/08/2023 15:54,11/08/2023 08:04,11/08/2023 08:25,11-Aug-23,HYDERABAD,Electronics,3955,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
d8d6c93b-d96e-4fd0-b720-4a8de5a90ff6,Inbound,Returns,Missing,,112dcefd-c632-4cd4-b686-c484fed834cf,09/08/2023 22:34,11/08/2023 11:57,11/08/2023 12:00,11-Aug-23,BIHAR SHARIF,Electronics,1599,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
5ef487ad-73f2-4d2b-a901-63197f74b122,Inbound,Order Related,Installation/demo,I can't contact with the seller customer care,,,12/08/2023 12:01,12/08/2023 12:06,12-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
3c63b015-01dc-4643-9efd-4ffdd6df99e8,Outcall,Cancellation,Return cancellation,,,,12/08/2023 14:55,13/08/2023 03:02,13-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
1b072188-c467-49d3-9b2a-ff88115f41c9,Inbound,Order Related,Priority delivery,,,,13/08/2023 19:50,13/08/2023 19:55,13-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
af577908-d629-4e2a-a0ef-515073d3d870,Inbound,Order Related,Delayed,Delivery is not proper timing issue ??,f4876e3a-aa7e-47fb-8858-efc2878fda08,06/08/2023 08:23,12/08/2023 14:23,12/08/2023 14:27,12-Aug-23,PUNE,LifeStyle,630,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
f3b285c5-3ecb-4c9d-a6d6-86ae0628374e,Outcall,Returns,Reverse Pickup Enquiry,,ae3dc4d8-da6c-44df-9cf9-e646d56aab67,19/06/2023 09:54,11/08/2023 15:11,11/08/2023 15:18,11-Aug-23,DAUSA,Electronics,2499,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,1
b566c036-4bae-4c9a-a34a-1659a74c227b,Inbound,Returns,Missing,,2c8214d8-aba8-4cb0-a723-d1088973faa3,03/08/2023 20:53,11/08/2023 11:01,13/08/2023 09:26,13-Aug-23,HARIDWAR,Affiliates,319,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8bdc77c3-f310-4374-b704-55fcd25b6942,Inbound,Order Related,Delayed,I am facing a issue from last 10 days but there is no conclusion.,4c28b517-8bab-4c3d-bfae-d268e532ac4a,17/07/2023 01:34,10/08/2023 21:22,11/08/2023 07:18,11-Aug-23,KOLKATA,Furniture,24749,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
a93cc043-785e-4fbc-8cc8-23185927292c,Inbound,Order Related,Delayed,,f50e392d-9099-4e53-a00f-42dc807b7b40,11/08/2023 03:44,12/08/2023 17:43,12/08/2023 17:45,12-Aug-23,PUNE,Electronics,1499,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
6ec86a77-05fc-44b5-bca5-2f51e918d206,Inbound,Order Related,Order status enquiry,Nice help,81b7e979-427d-48c7-8d65-cef7af20501b,10/08/2023 22:16,12/08/2023 18:25,12/08/2023 18:30,12-Aug-23,PUNE,Mobile,14999,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
1d3f3781-19ee-4faa-8557-662b165398da,Inbound,Returns,Reverse Pickup Enquiry,,2c04dbe4-d1c2-4382-ab14-702f6b8dc04b,02/08/2023 15:13,11/08/2023 13:38,11/08/2023 14:25,11-Aug-23,JAMSHEDPUR,Electronics,219,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,3
a851690c-0d67-4961-b147-84ea073e2948,Inbound,Cancellation,Not Needed,Delivered the product as per given date,9b27ae0b-b717-49dc-9b0c-829eca4b8671,05/08/2023 11:52,12/08/2023 02:29,12/08/2023 02:30,12-Aug-23,LUCKNOW,LifeStyle,919,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
837508aa-4f97-4ffe-aadd-2618f926f4a2,Inbound,Order Related,Delayed,,6e79dcf6-4c5d-4a97-b16f-0afa0a07c7e6,02/08/2023 14:17,11/08/2023 20:38,11/08/2023 20:41,11-Aug-23,CACHAR,Home Appliences,1399,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
44a18200-2f23-4a7d-a16a-8656eb4a87bf,Inbound,Returns,Wrong,,,,12/08/2023 10:24,12/08/2023 10:29,12-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
ec2ba66f-8e0a-4761-b00e-3cbfedee59f1,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:38,12/08/2023 14:56,12-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
acb576f4-33cc-4d76-a0e0-bfea454e27ea,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:14,12/08/2023 20:15,12-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
b7b22bef-2342-4182-bfc0-12e875e629de,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:29,13/08/2023 14:33,13-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,2
4fd4c4a8-d692-44de-80d3-adce9fb9b94d,Inbound,Order Related,Installation/demo,,,,13/08/2023 14:46,13/08/2023 14:57,13-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
11ddb2bb-b803-4f93-bed1-f411637c8b19,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:34,13/08/2023 16:37,13-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
9018cf86-1aa5-4f17-adc8-993e2cc72336,Inbound,Returns,Exchange / Replacement,,57f78467-642c-4d58-8cd9-c6ab12c8575f,15/07/2023 01:33,13/08/2023 09:35,13/08/2023 09:46,13-Aug-23,HYDERABAD,Mobile,67999,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
67de3736-c5a0-47e7-8cdb-1335649d40b6,Inbound,Returns,Reverse Pickup Enquiry,Please slove my issue ,76d0ecbd-46bc-427c-aedc-d6dd5d2eda8e,26/04/2023 17:42,10/08/2023 18:26,11/08/2023 08:53,11-Aug-23,GURGAON,Electronics,15990,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
834df47b-7e36-4ad5-9983-86f4df6dd8bd,Inbound,Returns,Reverse Pickup Enquiry,"Information on the site should be clear, and avoid to make customers foolish, as this can't work in long go",536ac333-2112-4eed-8dc1-fcb0cd489b4b,06/08/2023 01:13,11/08/2023 11:26,11/08/2023 11:40,11-Aug-23,BAREILLY,Affiliates,20,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
0a2128b4-0cb5-4e30-b9cc-73c8b7a719e8,Inbound,Order Related,Seller Cancelled Order,Very good,dd045285-11ef-4466-8100-e4763cc558ca,11/08/2023 11:41,11/08/2023 12:22,11/08/2023 12:24,11-Aug-23,KANPUR,Mobile,13999,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
665c6bda-bd52-45cc-8048-976ccf5a636d,Inbound,Returns,Missing,Thanks ??,438a335d-132c-4a1f-82f3-00ece940a7e1,06/08/2023 19:42,11/08/2023 12:43,11/08/2023 12:45,11-Aug-23,SWAIMADHOPUR,Electronics,1352,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
7f0829f8-fbd8-40c4-b077-e7f548dfe48b,Inbound,Returns,Return request,,,,12/08/2023 22:22,12/08/2023 22:26,12-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
ec35aa9d-9be2-4df8-819b-35489959ae3a,Inbound,Returns,Reverse Pickup Enquiry,Please get Malayalam call assistance ,,,13/08/2023 10:40,13/08/2023 10:46,13-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
690e3019-a085-4545-a3c8-981fd060814c,Outcall,Cancellation,Return cancellation,Good ,,,13/08/2023 19:09,13/08/2023 19:16,13-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
e977099b-2fc9-4b95-a7e6-7fb7beea2da2,Inbound,Returns,Return request,,,,13/08/2023 23:02,13/08/2023 23:04,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
4a59d6e8-f5b2-4377-bad2-c4a66543abf4,Inbound,Order Related,Delayed,Happy bahat khusi hua,6f4c9546-57e5-4954-b087-62c809049ac1,17/07/2023 20:09,12/08/2023 08:08,12/08/2023 08:14,12-Aug-23,KENDRAPARA,Electronics,1449,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
0a43bd96-0c87-4b1a-bab4-5fe081ec4370,Inbound,Returns,Wrong,,13a4078e-40ec-4091-91f9-44890d66ad38,27/07/2023 10:30,11/08/2023 09:55,11/08/2023 10:00,11-Aug-23,BANGA,Electronics,29990,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
41233f72-24b5-4d7f-9ac5-011158763d50,Email,Order Related,Delayed,,848ab1fb-c622-4387-83b3-5d29a6b118c5,02/08/2023 10:44,11/08/2023 08:56,11/08/2023 10:20,11-Aug-23,SIDHPUR,LifeStyle,787,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
9acd1ee1-5fdc-4b52-b7d8-58b108ee3fcc,Inbound,Order Related,Delayed,My problem didn't solved,c23d2adf-770a-46ae-b188-22646cfa76b7,04/08/2023 08:54,10/08/2023 13:57,11/08/2023 07:44,11-Aug-23,MADHEPURA,Home Appliences,2999,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
6d34034b-09a0-4183-bcb5-5a2d445196ec,Inbound,Returns,Reverse Pickup Enquiry,,6b256526-3027-4357-876a-7f5b6cb957c3,05/08/2023 20:05,11/08/2023 16:11,11/08/2023 16:11,11-Aug-23,PANIPAT,LifeStyle,609,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
9cec47f2-de25-41b3-b66d-59379da8c1e5,Inbound,Order Related,Installation/demo,,ae6ac9c9-ac5e-4364-bd1a-d6366aed7708,18/07/2023 21:15,11/08/2023 16:36,11/08/2023 20:23,11-Aug-23,ARRAH,Home Appliences,43490,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
063d515d-6249-42bd-b7cb-4aea7b6d5420,Inbound,Returns,Fraudulent User,Veri good,b1ec588b-a4dd-499e-8c4f-38663bdba479,04/08/2023 22:12,11/08/2023 22:41,11/08/2023 22:43,11-Aug-23,BHANDER,LifeStyle,553,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,5
beaf57f3-daf2-4e0d-9164-d8f9795fe427,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:06,12/08/2023 14:17,12-Aug-23,,,,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,4
8ae22643-caba-45d2-bb65-20c0d510dd58,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 21:35,12/08/2023 21:36,12-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
c5faedd3-1b9b-4d62-b565-5c588673fe0d,Inbound,Returns,Missing,,,,13/08/2023 09:46,13/08/2023 09:52,13-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
b630dbf7-0ae9-4fa6-a3bc-e69c9e4245ac,Inbound,Returns,Return request,,,,13/08/2023 12:04,13/08/2023 12:07,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
15aece94-46d1-4d3d-aaa0-e45c83a6f27f,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:43,13/08/2023 19:47,13-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
6a68cc92-af3f-45b4-a408-d4a2b74effeb,Outcall,Order Related,Invoice request,,,,13/08/2023 20:51,13/08/2023 20:53,13-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ccf0c6d5-0cc1-4de6-ba7e-404887d2db88,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:16,13/08/2023 21:18,13-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
4a756d53-353d-41e9-983b-21191902c286,Outcall,Product Queries,Product Specific Information,,,,10/08/2023 19:47,11/08/2023 22:25,11-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
f1a29544-83f0-4fa8-a794-5e2b863de897,Inbound,Returns,Reverse Pickup Enquiry,,88016012-ad45-44d3-9bcc-5ef71c5639b1,24/07/2023 09:34,11/08/2023 08:18,11/08/2023 08:20,11-Aug-23,Barkatha,LifeStyle,999,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
31f02305-9832-4591-9b95-7693af9dce96,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 12:45,11/08/2023 12:52,11-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
a29630c7-7ea3-48ed-9d46-b5d4ca5ce9b0,Inbound,Returns,Return request,Nothing,57becf39-441e-4369-bb05-8f280effd48a,09/08/2023 10:01,11/08/2023 18:18,11/08/2023 18:21,11-Aug-23,BANGALORE,LifeStyle,2161,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
874883e7-d1a5-4c36-9cdb-03334fd80e91,Inbound,Returns,Fraudulent User,,121d74e7-1cfb-4617-b005-bf9fb7dfe38e,02/08/2023 23:02,12/08/2023 00:19,13/08/2023 13:35,13-Aug-23,KOLKATA,Books & General merchandise,336,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
9ff3d6c4-0c45-4ba3-92f4-c95d3b0473ce,Inbound,Returns,Return request,Thanks to filpkard team ,,,13/08/2023 07:54,13/08/2023 07:59,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
68ef223c-c861-4848-849a-c818b68d0b96,Inbound,Returns,Return request,,,,13/08/2023 14:59,13/08/2023 15:07,13-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
284cb91e-a7af-4b3e-b518-0993aa871279,Outcall,Returns,Return request,Good job ,,,13/08/2023 18:28,13/08/2023 18:32,13-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
0ae55439-2a09-404c-bb21-7c4a76249af5,Inbound,Returns,Reverse Pickup Enquiry,,be5f44ed-f9f0-4665-843b-775eb3ff22fc,23/07/2023 22:11,11/08/2023 19:04,11/08/2023 19:06,11-Aug-23,AURANGABAD,Books & General merchandise,279,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
5be2b713-cb9d-46c9-9339-1ba8b49de237,Inbound,Returns,Reverse Pickup Enquiry,,d414b92a-41b2-4f90-8035-2b9a973abca9,23/07/2023 23:51,07/08/2023 18:55,11/08/2023 00:14,11-Aug-23,BALESHWAR,Electronics,799,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
b533c909-6901-40ec-8476-469ea2b87edf,Inbound,Returns,Return request,,f0a6ce2c-95de-4c6a-a53f-b93ac370701d,02/08/2023 22:06,11/08/2023 12:34,11/08/2023 12:45,11-Aug-23,FATEHPUR,Electronics,999,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e7627352-1182-4e72-beb6-5f395bfc30db,Inbound,Order Related,Delayed,,4499deba-2183-4c0a-b68b-dafba75a7f28,08/08/2023 06:25,12/08/2023 13:56,12/08/2023 14:00,12-Aug-23,ROURKELA,LifeStyle,872,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
19c47a5f-2ee4-406c-a472-c6f55a5629d2,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:13,12/08/2023 10:19,12-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
db4821d5-9a2c-40ec-ba33-0942ee874128,Inbound,Returns,Return request,,,,12/08/2023 14:19,12/08/2023 14:21,12-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
2092f735-1ad8-42c1-ac7e-56f90f3f89eb,Outcall,Order Related,Delayed,,,,12/08/2023 17:55,12/08/2023 19:23,12-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
30eb4299-02a0-417e-8133-c6f526b9d8cb,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 21:39,12/08/2023 22:11,12-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
2e24f14b-6695-4db5-8841-7d15ae400a06,Outcall,Payments related,Payment related Queries,Love you sir,,,13/08/2023 19:22,13/08/2023 19:46,13-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
0274bf49-4b4b-40eb-b582-aaa3ebcccea5,Inbound,Returns,Reverse Pickup Enquiry,,2ab93ae2-aeb5-4a69-9005-9716cb5f1c65,23/07/2023 21:55,11/08/2023 09:30,12/08/2023 11:19,12-Aug-23,NEW DELHI,Home,281,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
852bc6c0-3bbd-4e20-89b9-0f6af49c4f7d,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,7863c1a7-9ecf-4f40-beda-effc246e7da2,06/08/2023 04:49,11/08/2023 12:43,12/08/2023 07:44,12-Aug-23,SALIPUR,Electronics,1199,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
d5581bb9-e147-4c97-9d6b-2e096fb7b5dc,Inbound,Returns,Return request,,d37b0beb-78e2-45ec-87bb-1f858c035e9b,09/08/2023 01:36,11/08/2023 21:26,11/08/2023 21:33,11-Aug-23,GHAZIABAD,Electronics,1499,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
88736c88-8e3a-431c-9475-9a2db6f3bba1,Inbound,Returns,Technician Visit,Complaint is not resolved from last 15 days and I have spent almost 2000 rupees for water then what'd the point of taking a funking aquaguard thru Shopzilla,,,12/08/2023 14:34,12/08/2023 14:35,12-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,1
bf238287-9dc5-44a1-a47b-edc09e63602b,Inbound,Product Queries,Product Specific Information,Good work ,,,13/08/2023 08:32,13/08/2023 08:34,13-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
f3a3900a-81a2-4106-80c1-5a0b2e1ade4b,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:15,13/08/2023 12:16,13-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
be9349ee-66a1-41c5-b870-7bad9a8c93ef,Outcall,Payments related,Online Payment Issues,,,,13/08/2023 16:58,13/08/2023 17:00,13-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
b79f1c7a-a8ec-475f-abbd-87cfd28d00e0,Outcall,Returns,Return request,Nice person ,b299b282-30d7-4e69-b668-bacf56a64ada,24/07/2023 12:00,11/08/2023 22:21,11/08/2023 22:25,11-Aug-23,LUDHIANA,Electronics,999,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
261d3177-6883-4113-a956-c329ea2b1851,Inbound,Order Related,Installation/demo,,d7e2716d-6cb5-40b1-8a21-99dccc1744a3,02/07/2023 20:26,11/08/2023 08:30,11/08/2023 08:38,11-Aug-23,NARAINGARH,Electronics,899,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
138c2251-03fd-4680-bb22-c88e30850c8f,Inbound,Product Queries,Product Specific Information,Very bed your service ,,,11/08/2023 16:50,11/08/2023 17:35,11-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
95eb6970-d10e-4609-a989-ac70c063d654,Inbound,Returns,Wrong,,d0e45419-6451-40e5-93e2-cc67c938a17f,10/08/2023 19:25,11/08/2023 18:58,11/08/2023 19:00,11-Aug-23,GURGAON,Books & General merchandise,4074,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
8c670c43-9bfc-4285-b7e6-aeb49fa8b2ef,Inbound,App/website,Issues with Shopzilla App,,,,12/08/2023 08:35,12/08/2023 08:38,12-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
dcf95271-e286-45cb-8828-2d26e0964217,Inbound,Returns,Wrong,Good person ,,,12/08/2023 21:09,12/08/2023 21:15,12-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
8604f76d-ee27-4619-990d-10c91b54d454,Outcall,Returns,Return request,,3b39181a-9e0b-49e0-8f07-e597180f7e13,06/08/2023 19:08,11/08/2023 23:05,11/08/2023 23:12,11-Aug-23,ERNAKULAM,Electronics,999,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,3
971d0ace-553b-49f8-9eae-36b127cd1ef2,Inbound,Order Related,Delayed,"She was giving replies in template manner, not able to resolve my issue.",74a4f01d-9985-4c28-b678-9f0820a9a108,09/08/2023 16:06,13/08/2023 10:16,13/08/2023 11:21,13-Aug-23,VADODARA,Mobile,49999,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ed0efbc6-c327-4ce3-b0d6-4293e7a27d34,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 11:47,11/08/2023 11:50,11-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
b52feb68-e915-471a-b2e8-da97075f118c,Inbound,Product Queries,Warranty related,,aaf75168-70fb-4fb3-8921-45b254220b2c,,11/08/2023 15:01,11/08/2023 20:01,11-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
5f5c2905-58ad-4d1b-8a79-8c56f7510da1,Inbound,Order Related,Seller Cancelled Order,,b308fdbc-f208-444a-b650-b6b59b1e5b9e,08/08/2023 16:12,11/08/2023 17:35,11/08/2023 17:37,11-Aug-23,CHATRA,LifeStyle,194,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
971502c4-faf9-43a8-8853-2462dc155305,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:24,13/08/2023 16:26,13-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
dad1ea43-b732-4d37-aae4-8cc3080d8402,Inbound,Returns,Return request,,,,13/08/2023 18:16,13/08/2023 18:18,13-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e39ef952-8a21-474b-bc47-6c2a6e4dcad0,Inbound,Returns,Return request,The executive was highly efficient to work upon the queries. Really appreciate the efforts and profeesionalism.Happy rakhi and sawan bless him with grrat performance and more sucess. ,,,13/08/2023 22:23,13/08/2023 22:26,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
027f6013-36da-46c4-a98c-e4556e39c5b0,Inbound,Order Related,Delayed,,07d363ec-6de2-4a29-91a4-265664c52ea5,04/08/2023 19:24,11/08/2023 03:28,11/08/2023 03:31,11-Aug-23,CHENNAI,Books & General merchandise,869,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,4
cd553d88-ccb6-485e-8a10-53baa204067f,Inbound,Returns,Return request,Good ,a171a960-ef62-48b2-b4f0-ed34614ae1c8,31/07/2023 12:28,11/08/2023 11:24,11/08/2023 11:31,11-Aug-23,PURI,Electronics,1599,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
9fa2272d-8d75-4ef4-9401-c23919d78f67,Inbound,Order Related,Seller Cancelled Order,,2e322272-5967-4630-8d5b-30682aa35eec,03/08/2023 22:49,11/08/2023 13:17,11/08/2023 13:22,11-Aug-23,GIRIDIH,Books & General merchandise,300,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
01a3681d-b96b-4216-9802-c69ab145cf17,Inbound,Order Related,Installation/demo,,ea5a36fe-7f95-4004-8a2e-6a2bda086596,23/09/2022 17:38,11/08/2023 14:44,11/08/2023 15:20,11-Aug-23,BADAUN,Electronics,45990,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
efa2ed16-0c67-46a9-bc1e-3b97d4e0b4c8,Inbound,Returns,Reverse Pickup Enquiry,"Return option should also be there , only replacement is strains the customer ",7b65a28d-b67a-4cfe-96ad-776cf5040da6,03/08/2023 22:10,11/08/2023 18:55,11/08/2023 18:56,11-Aug-23,GUA,Books & General merchandise,750,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
d01ae999-5630-46ad-8fe2-b83b89771eca,Outcall,Returns,Missing,I impress for taking language ,62830890-2e31-4800-943b-4c374471ef68,04/08/2023 13:47,11/08/2023 18:49,11/08/2023 18:53,11-Aug-23,GAYA,Books & General merchandise,118,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,4
d0cf6d52-da3c-4761-83c5-8c3874cf2c88,Inbound,Returns,Reverse Pickup Enquiry,Return policy updation needed ,,,12/08/2023 09:15,12/08/2023 12:18,12-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,2
cb7ff753-9497-45c8-ac34-0a91bf3e9d38,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 11:35,13/08/2023 11:38,13-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
8117d40b-0d88-4072-ba58-c533d8f60402,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:22,13/08/2023 18:33,13-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,5
8c383dcb-e4c7-46dd-ad68-bafbc8b639f8,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:50,13/08/2023 22:55,13-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
89981cb3-48d4-4d9b-93e4-e34ad3a828ff,Inbound,Returns,Service Centres Related,,3a04dc87-b50d-4134-916a-04e19da75398,29/07/2023 19:36,12/08/2023 12:32,12/08/2023 14:32,12-Aug-23,KARUNAGAPPALLY,Books & General merchandise,5980,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
5260553a-1f01-42fd-a6bf-fda1ea075d18,Inbound,Refund Related,Refund Enquiry,,eccfd5b9-def5-47c0-8feb-299ac63efaed,11/08/2023 17:04,11/08/2023 18:02,11/08/2023 18:06,11-Aug-23,BIJNORE,LifeStyle,484,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
ee08981d-4a54-4ed9-9707-eb39034ee53e,Inbound,Returns,Return request,I am happy ??,,,12/08/2023 13:02,12/08/2023 13:09,12-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
339b4c88-b38c-4a6c-90db-da5bd0331b1f,Inbound,Returns,Missing,,,,13/08/2023 18:37,13/08/2023 18:42,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
139ce65f-e79b-4f08-b883-3389d8dd1578,Inbound,Order Related,Order status enquiry,,,,13/08/2023 20:02,13/08/2023 20:21,13-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
92c42701-b0a2-4cfc-b582-d062273189f2,Inbound,Order Related,Delayed,,0a16cb8c-56b9-4cb5-bb26-abf4a1127aaa,03/08/2023 00:15,11/08/2023 10:02,13/08/2023 18:18,13-Aug-23,DAMAN,Electronics,436,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
380cdb08-4c8b-4c2b-8876-930eadf80eae,Inbound,Returns,Reverse Pickup Enquiry,,99c5e65f-2fc2-438d-8eba-399aed13c44c,03/08/2023 22:00,11/08/2023 22:14,11/08/2023 22:18,11-Aug-23,LAKHNA,Home,133,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
b1594f3d-ba42-4201-9275-fa4bcefc8788,Inbound,Order Related,Seller Cancelled Order,Third class service by Shopzilla ,,,12/08/2023 10:59,12/08/2023 14:04,12-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0cf5e4a7-1600-4bef-844f-a464c89bec15,Email,Refund Related,Refund Enquiry,Poor Service,,,12/08/2023 15:47,13/08/2023 12:02,13-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,1
36035226-508d-4c66-a1fa-3d283c674c9d,Inbound,Refund Related,Refund Related Issues,Worst service ever ,,,12/08/2023 18:44,12/08/2023 18:46,12-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
359c295d-972e-4951-b749-5695ea2c6e32,Outcall,Returns,Missing,Still now not received my problem,,,13/08/2023 13:25,13/08/2023 14:41,13-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
b6b06345-e2a7-4706-9d63-ffa1a27596ab,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:26,13/08/2023 23:29,13-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
764d482b-8e53-496d-b642-3655a3e267e9,Inbound,Returns,Wrong,,2089f53d-6681-4bda-9e0b-8f3ec68c87d1,27/07/2023 20:05,12/08/2023 19:57,12/08/2023 20:49,12-Aug-23,WAI,Electronics,1349,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,3
b106fccc-34cd-4379-9495-40f7d00f84f6,Inbound,Order Related,Installation/demo,,86133799-ca53-4cf5-aa74-eea87425c9e4,07/08/2023 14:33,11/08/2023 16:29,11/08/2023 16:30,11-Aug-23,MUZAFFARPUR,Home Appliences,12499,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,4
a8c8e736-ff88-45a7-9196-077b97baf418,Inbound,Returns,Wrong,,2e5350f4-1d42-4697-a4f8-6055df5e0ac2,03/08/2023 10:51,11/08/2023 09:52,11/08/2023 09:53,11-Aug-23,BARAGAON,Electronics,1599,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
39888426-24fd-4d1e-84d2-d83112868be3,Outcall,Returns,Missing,I impressed ,317fe9c9-563d-4849-8837-0a0eeedec498,04/08/2023 13:47,11/08/2023 18:50,11/08/2023 18:56,11-Aug-23,GAYA,Books & General merchandise,118,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,4
07636a48-d2f2-488b-813a-8458f2674ef2,Inbound,Returns,Reverse Pickup Enquiry,,0874957b-24c7-4e28-981d-df71db46bb22,04/08/2023 23:50,11/08/2023 23:19,11/08/2023 23:22,11-Aug-23,KARAD,Books & General merchandise,151,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
33cdc3ab-2b60-46a5-8fc9-c07353fd74a2,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 21:58,12/08/2023 22:00,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,4
2559168f-087b-4a9a-8466-cb3f67522a42,Inbound,Shopzilla Related,Shopzila Premium Related,,,,12/08/2023 23:31,12/08/2023 23:32,12-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
0bf22f7e-fef9-4aa2-ab1b-31f938157f82,Email,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:19,13/08/2023 18:37,13-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
3276f4f5-0e5a-4270-ab92-e74254c96334,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:07,13/08/2023 13:14,13-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
1e13ed99-154c-4739-ba0f-85d5a939c386,Inbound,Order Related,Installation/demo,,,,13/08/2023 20:57,13/08/2023 21:01,13-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
2309aaf7-89f8-4e93-bd55-b552eff89067,Inbound,Order Related,Delayed,Horrible ,bd1f0ffd-c0e6-4319-ac56-58a46b7fff19,29/07/2023 16:18,13/08/2023 14:06,13/08/2023 14:08,13-Aug-23,HYDERABAD,Home,253,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
caa90c3a-81b6-4650-acac-31b569491155,Inbound,Refund Related,Refund Related Issues,Betar experience ,c51220ab-cf1c-4904-89f9-92113507821a,08/08/2023 21:54,11/08/2023 10:57,11/08/2023 11:00,11-Aug-23,GORAKHPUR,Mobile,7759,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
52b377d3-e4d2-4cd6-b314-09f19981447f,Inbound,Returns,Reverse Pickup Enquiry,,ac29d683-af8c-42af-9e74-2092df2d5daa,04/08/2023 13:58,11/08/2023 11:29,11/08/2023 11:32,11-Aug-23,MADHUPUR,Electronics,999,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
5d53cf45-a116-4224-81f9-d05b470320da,Inbound,Payments related,Payment related Queries,,,,12/08/2023 08:10,12/08/2023 09:45,12-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
3878be81-6c39-4980-9476-a0e979ac2ab8,Inbound,Cancellation,Return cancellation,,,,12/08/2023 10:00,12/08/2023 10:03,12-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
1995befc-f1c1-4fd6-ae2e-e9e0fc096ade,Inbound,Refund Related,Refund Enquiry,??,,,12/08/2023 18:11,12/08/2023 18:13,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
92b1757a-6496-4443-9c2e-850096b3e207,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:55,12/08/2023 17:59,12-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
f2f0d0ca-9acd-478e-8020-0e27e9966599,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:54,12/08/2023 21:00,12-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e40844c5-fceb-4471-9e23-a628765916c0,Inbound,Order Related,Unable to track,,,,13/08/2023 09:48,13/08/2023 10:08,13-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
997034ea-f577-4436-a1d5-55b10ee1c2b1,Inbound,Returns,Fraudulent User,,,,13/08/2023 16:12,13/08/2023 17:26,13-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
1647a0cc-ae02-470a-999c-b798b1618687,Inbound,Refund Related,Refund Related Issues,,537f4f2d-bb72-4844-a7d9-4eda511f4110,10/08/2023 10:54,12/08/2023 10:07,12/08/2023 10:08,12-Aug-23,YAMUNANAGAR,Home,449,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
a6697ac4-fb33-4b9f-b12d-0873d0238a5a,Inbound,Product Queries,Product Specific Information,"Customer support representative didn't asked me for trouble shooting and without that discussion she rejected my return request. It is cheating, how can she close my return request without troubleshooting the Device. Ishe should get punish for this wrong update and rejecting return request without confirmation ",,,11/08/2023 08:42,11/08/2023 09:02,11-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
0b9cd4b1-ce92-41cb-8a0c-3c8ef3ca429d,Email,Returns,Reverse Pickup Enquiry,,8c113471-ce75-40ac-8b08-0c63d6a79160,07/07/2023 21:00,11/08/2023 10:14,11/08/2023 10:15,11-Aug-23,HAMIRPUR,LifeStyle,2199,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
61e2b041-3c10-4926-b3c1-01acf1910b53,Email,Returns,Reverse Pickup Enquiry,Harassment my product is not replaced yet ,e6519a1d-34d0-4a1d-b65b-4116877a8628,01/08/2023 12:14,12/08/2023 18:53,12/08/2023 18:53,12-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,9499,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
3afab2f4-0a90-45f9-815c-331621780c0e,Inbound,Order Related,Delayed,,84bb2f16-bdf4-4b4a-a88e-fc633ca34ac2,31/07/2023 08:17,12/08/2023 09:18,12/08/2023 09:37,12-Aug-23,BANKURA,Books & General merchandise,1210,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e7a6c35d-9d90-48cd-ab39-bc21b634545f,Inbound,Feedback,UnProfessional Behaviour,Good,1326869f-bad1-4f7f-8f98-bc5104061526,21/07/2023 18:32,11/08/2023 15:46,11/08/2023 15:50,11-Aug-23,AMRAVATI,Furniture,455,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,3
2c48098e-a9c6-41c3-92e0-3593d74a3f10,Inbound,Returns,Missing,Please take action against third party sellers who are sending wrong items or not sending items at all,,,12/08/2023 07:10,12/08/2023 07:17,12-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,4
d0567f63-443b-40ac-a530-85eb68f78dbb,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 08:19,12/08/2023 08:20,12-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
2732aaa9-b88e-4cdb-baee-702f713be5f8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:06,12/08/2023 21:41,12-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
08c63ed7-89d7-4336-b05c-b08fcff5810a,Inbound,Returns,Fraudulent User,Very good ????,,,12/08/2023 11:35,12/08/2023 11:35,12-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bf719405-9af9-4171-8ef6-ea83261ee6b7,Outcall,Shopzilla Related,General Enquiry,,,,12/08/2023 12:47,12/08/2023 12:58,12-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
5428f1fa-be70-4ce1-a28e-8bc365832c28,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 13:12,12/08/2023 16:37,12-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
4f2b4594-ba6e-4074-b276-9f01b1f8a22d,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 19:04,12/08/2023 19:07,12-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
e058123a-12b1-41d0-9475-0803fc10681e,Inbound,Offers & Cashback,Other Cashback,,,,12/08/2023 19:37,12/08/2023 21:05,12-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
50862844-ce8f-4320-9e95-1ea3b2330aa8,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 11:41,13/08/2023 11:45,13-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
8557fb76-3345-471b-85f9-273204f832b2,Inbound,Returns,Reverse Pickup Enquiry,Very good,7e9d0614-5f50-4466-8c57-4380ae68e1c9,09/07/2023 16:27,13/08/2023 20:50,13/08/2023 20:54,13-Aug-23,SANDILA,LifeStyle,687,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
cea36496-04e2-46d3-87f8-85a82130c331,Inbound,Refund Related,Refund Enquiry,,ddfe48c2-65a8-4754-acd8-e6eda08afba8,08/08/2023 23:26,12/08/2023 12:05,12/08/2023 12:09,12-Aug-23,BANGALORE,LifeStyle,489,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
22df64f7-2530-46e1-ba58-fee4265802f5,Outcall,Returns,Return request,nothing every thing is good,9ee09e99-97a4-4713-8cb1-2d8cf07c41d1,02/08/2023 14:26,11/08/2023 11:01,11/08/2023 11:41,11-Aug-23,PATNA,Electronics,700,253,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
b25c3c75-443f-4c37-b3f7-5c912418de5b,Inbound,Returns,Reverse Pickup Enquiry,My problem not resolved yet ,55dbd4d2-dc28-45e5-bc74-bde373072182,04/08/2023 15:12,10/08/2023 19:13,11/08/2023 11:01,11-Aug-23,KANPUR,Electronics,1399,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,3
ec60abd0-0562-4951-b985-a996114a65aa,Inbound,Returns,Fraudulent User,,bd8da8ef-0b5c-47db-a399-07d58e3142ba,08/08/2023 15:32,11/08/2023 10:17,11/08/2023 10:24,11-Aug-23,KHARAGPUR,Books & General merchandise,75,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
905cf43a-8aeb-42d3-88d0-736d8e648ae7,Inbound,Order Related,Delayed,Best experience ,02ff01fa-6720-4a58-9e8f-1c0eacc09046,09/08/2023 16:19,12/08/2023 06:48,12/08/2023 06:55,12-Aug-23,UTTARA KANNADA,Home,891,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
6f0efa24-503c-40c7-8ef7-4282abc8534d,Outcall,Returns,Return request,Awesome work ??  ,,,12/08/2023 08:56,12/08/2023 09:13,12-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
673bed74-eb5f-41c9-a3a0-7325dd08d8a4,Inbound,Payments related,PayLater related,,,,12/08/2023 15:57,12/08/2023 16:03,12-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
21a696cd-fd85-41c4-97e0-ad51e7d3bfb6,Inbound,Returns,Return request,"Wasted my time, disconnected the call, didn't call back ",,,12/08/2023 16:53,12/08/2023 18:51,12-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,1
7e9e927e-bda0-4515-a296-c90ff335a2d7,Inbound,Feedback,UnProfessional Behaviour,Super ,,,12/08/2023 19:27,12/08/2023 20:59,12-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
84474622-68e2-4f94-8a24-24d6b8516fda,Inbound,Order Related,Installation/demo,,,,12/08/2023 22:56,12/08/2023 22:57,12-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
b2917699-fb37-4292-a248-c63c1d1c3089,Inbound,Returns,Return request,,,,13/08/2023 07:17,13/08/2023 07:21,13-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
deb6c436-4541-4cc3-a568-71dd49516bfc,Inbound,Returns,Reverse Pickup Enquiry,Customer service se baat karne   bahut bar message karna parta hai.,,,13/08/2023 14:21,13/08/2023 14:35,13-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,4
7e78fe06-8334-46ad-b693-5aa0c0ac2640,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:26,13/08/2023 18:33,13-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
754d168b-7e61-4b58-857d-6bafd57bc365,Inbound,Order Related,Order status enquiry,Nice to talk to customer executive but try to speed up the deliveryThank you??,a49fb4b0-b244-4ad0-9b36-1d88af456f70,08/08/2023 18:20,12/08/2023 08:36,12/08/2023 08:37,12-Aug-23,SOUTH GOA,Home,60,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
d786a823-6ef7-488a-967a-a97c37c0f66d,Inbound,Order Related,Delayed,,1232179e-37dc-42f3-90cd-bc9806ca65ce,04/08/2023 19:21,11/08/2023 21:41,11/08/2023 21:42,11-Aug-23,NAGAON,Books & General merchandise,143,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
19241fb6-f807-4f51-9b98-9a2a67226bd7,Inbound,Returns,Missing,,,,12/08/2023 09:50,12/08/2023 09:54,12-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
49b4e8e0-ff28-45c0-af19-b8910227bf1d,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 17:00,13/08/2023 12:58,13-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
af110347-04f1-40e4-a8f9-045cf28a8804,Inbound,Returns,Missing,,,,12/08/2023 19:36,12/08/2023 19:37,12-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
54d10b32-f59b-4cc7-91f8-103e52fcae42,Inbound,Returns,Damaged,,,,13/08/2023 22:47,13/08/2023 22:50,13-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2672810c-315d-412c-aa95-a65d7bcf8d58,Inbound,Order Related,Delayed,,b5f8da81-aa69-405f-b368-d15a59264e87,05/08/2023 17:16,11/08/2023 09:06,11/08/2023 16:04,11-Aug-23,BHILAD,Books & General merchandise,32,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
5ba89eb4-e8a5-4f4f-93e3-20043e477bc9,Inbound,Order Related,Order status enquiry,Improve grocery items delivery fast ,8ba6022d-ca3d-4ffc-b2e4-1e5723e1948d,08/08/2023 15:23,10/08/2023 23:47,11/08/2023 02:25,11-Aug-23,KAIMUR,Books & General merchandise,273,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
b9675dee-21c9-4b67-833d-2b9adabaec03,Inbound,Order Related,Installation/demo,,b274b404-b455-4881-a526-b0297e6e4f9e,19/07/2023 23:44,11/08/2023 00:22,11/08/2023 00:24,11-Aug-23,NEW DELHI,Electronics,1698,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
fa00105d-c487-48cb-aec3-282a77b74103,Inbound,Returns,Wrong,,d2f0ddd0-a553-4a65-b65b-47356b3f2a92,04/08/2023 16:13,13/08/2023 10:40,13/08/2023 11:44,13-Aug-23,SERAMPORE,Electronics,6999,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,4
1a85317e-b9a3-47b8-9314-9ed7619cf57d,Outcall,Payments related,Payment related Queries,,,,12/08/2023 13:53,12/08/2023 14:00,12-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
5e7a6b56-3e4f-4fe9-819c-773ebb95f065,Outcall,Returns,Wrong,,,,12/08/2023 14:49,13/08/2023 01:05,13-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
dbf5b052-190f-4f00-825c-b7782fbf86a7,Inbound,Order Related,Installation/demo,,,,12/08/2023 17:03,12/08/2023 17:15,12-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
be73ad63-06f7-4faa-8d18-e267407a3643,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:40,12/08/2023 22:42,12-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
09dfecd7-9c93-4416-bcc5-55d0d6304396,Email,Order Related,Delayed,,,,13/08/2023 10:10,13/08/2023 22:21,13-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3722bb04-ab03-4bec-84b8-fc9a51fa1c37,Inbound,Returns,Service Centres Related,,a9b7fec4-e5d0-4733-8aa2-0767d87e3fba,03/04/2023 17:34,12/08/2023 19:05,12/08/2023 19:06,12-Aug-23,GAYA,Home,435,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
a0e7690d-bfd5-4758-9d4f-6fa918f71b06,Inbound,Returns,Fraudulent User,,43b8a323-1697-4d0e-98d0-fe5a96579831,04/08/2023 02:55,11/08/2023 14:06,11/08/2023 14:08,11-Aug-23,BHOPAL,Electronics,1499,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
12715dba-f169-4af5-b759-1571220a2c43,Inbound,Returns,Reverse Pickup Enquiry,,daa15b27-bd7d-4bb5-b7e4-c3b16ffb380b,02/08/2023 07:09,11/08/2023 10:33,11/08/2023 10:57,11-Aug-23,BIKANER,Electronics,7199,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
c5562b97-6479-4abf-a4cc-00443343c0d1,Email,Refund Related,Refund Enquiry,,81a7574a-1dbd-4f79-a7c5-143f0b375f79,12/11/2022 21:34,11/08/2023 13:28,11/08/2023 13:31,11-Aug-23,KOZHIKODE,LifeStyle,449,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
4d15b30f-130f-4da1-9a53-2a181681ef29,Inbound,Returns,Wrong,,767fd081-447d-4a36-8363-caed73dd834a,08/08/2023 11:04,12/08/2023 10:04,12/08/2023 10:06,12-Aug-23,JALORE,LifeStyle,506,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0a86f561-5348-4848-a88a-ab0bed380913,Inbound,Returns,Return request,,5c08d199-3ff3-4676-a6fd-8f77f3216ea6,02/08/2023 09:52,11/08/2023 21:16,11/08/2023 21:26,11-Aug-23,BARDHAMAN,LifeStyle,349,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
dfa511e2-38cd-40aa-9b61-dc90001f92ae,Inbound,Returns,Reverse Pickup Enquiry,,891be159-492f-448f-8940-adb8d6e3b986,31/07/2023 14:08,12/08/2023 00:59,12/08/2023 01:00,12-Aug-23,GORAKHPUR,Books & General merchandise,332,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
a4e64486-b3bf-429e-be8c-51100256ea55,Inbound,Order Related,Order status enquiry,,,,12/08/2023 07:12,12/08/2023 10:14,12-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
2294af84-156a-47a5-8314-076a625d466e,Inbound,Order Related,Delayed,,,,12/08/2023 19:25,12/08/2023 19:27,12-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
437172e1-b1b7-487b-96bb-3997c37c17bb,Inbound,Order Related,Delayed,,95784568-3da4-4a61-83cf-22bdb48c988f,02/08/2023 07:17,12/08/2023 20:23,12/08/2023 20:32,12-Aug-23,THEOG,LifeStyle,239,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
fd949a00-47bd-4ab9-a174-abe79295824b,Inbound,Returns,Reverse Pickup Enquiry,,465014f9-991d-4505-8d5a-ed2cc369d340,05/08/2023 06:21,12/08/2023 12:42,12/08/2023 12:43,12-Aug-23,PUNE,LifeStyle,199,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
6435b70d-f3ae-4378-b964-33bed4e8bc99,Inbound,Returns,Fraudulent User,,91e49b1e-28b5-4ac2-ba3f-3dda0c03977b,03/08/2023 11:13,11/08/2023 11:48,11/08/2023 12:32,11-Aug-23,LALITPUR,LifeStyle,1999,,Michele Kramer,William Park,John Smith,61-90,Evening,5
3daf5460-2af0-455d-8422-bbad84450ec8,Inbound,Returns,Return request,Urgent delivery make available ,881da41c-d21e-4ea0-9813-62e0f87c88ff,30/07/2023 14:07,11/08/2023 15:35,11/08/2023 20:19,11-Aug-23,MUMBAI,LifeStyle,479,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
28c1623c-2560-4463-94b2-eda3de425519,Inbound,Returns,Missing,I used to shop a lot in Shopzilla but now some sellers are not sending good products TO aap seler   k product send right,6f0f1a37-d7cc-4ce3-87b6-0612aecf1970,27/07/2023 23:28,11/08/2023 17:02,11/08/2023 17:06,11-Aug-23,BOTAD,LifeStyle,797,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2345ab88-d0a9-40e9-9bb1-3026e4035585,Inbound,Returns,Fraudulent User,Good staff,,,12/08/2023 08:14,12/08/2023 08:15,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
171be812-b205-4356-a4d9-c6d98b08c7d8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:13,13/08/2023 19:54,13-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,2
911ef052-6a3c-4652-aef6-cf645fb3aecf,Inbound,Returns,Service Centres Related,,,,13/08/2023 22:46,13/08/2023 22:55,13-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
cc04ba81-29b0-4e45-8d05-fdef88e9e695,Inbound,Returns,Fraudulent User,,d6f210c0-8c3c-4d8a-900b-645d2d66a3c5,09/08/2023 16:57,11/08/2023 10:33,11/08/2023 12:00,11-Aug-23,NEW DELHI,Books & General merchandise,35,,Mike Fields,Madison Kim,John Smith,>90,Split,4
f9fc65f8-f368-4c98-bbaf-1a8f7daed80d,Inbound,Order Related,Order status enquiry,,59929a29-834c-4eb5-8e0b-abe3814e9449,04/08/2023 13:06,11/08/2023 17:41,11/08/2023 20:09,11-Aug-23,NEYYATTINKARA,Home,1749,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
8fc805db-5282-483f-b443-a67fe92c9fcf,Inbound,Returns,Fraudulent User,,,,13/08/2023 06:58,13/08/2023 21:36,13-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
d1a38ee5-2696-4c87-9325-0bc28b6a65ad,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 11:36,13/08/2023 11:41,13-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
00c90d39-f81a-45ca-8b5b-cf3cc94307a7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:54,13/08/2023 12:56,13-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
23939553-4288-448e-b047-6c67951e735f,Outcall,Returns,Service Centres Related,,,,13/08/2023 15:11,13/08/2023 15:14,13-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
c743bd25-1da8-49de-adbf-433d43e15a90,Inbound,Feedback,UnProfessional Behaviour,,64fec211-c4a4-4f4b-b678-a60fcec72992,25/07/2023 16:51,11/08/2023 17:14,11/08/2023 17:15,11-Aug-23,BUDHLADA,LifeStyle,699,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0de16c13-22c5-45e1-a9b0-c08f2260a93d,Outcall,Refund Related,Refund Enquiry,Very poor in service and solution they are trained in apologizing but no solution for customer,0a4db2a2-1f33-4153-b343-84aef7436885,25/06/2023 22:27,11/08/2023 17:05,11/08/2023 17:51,11-Aug-23,NEW DELHI,Home Appliences,27490,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
f230cfd1-f97d-4564-90b1-cadb58590693,Inbound,Returns,Wrong,,b570ebde-efe7-406e-9a79-576cc9f1dd7e,26/07/2023 12:00,12/08/2023 09:17,12/08/2023 09:20,12-Aug-23,HATA,LifeStyle,842,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
409c9d8b-965a-444e-8e51-0056ce4e5088,Outcall,Order Related,Delayed,,60371c8b-6880-450a-9f0d-602a07e5b36d,06/08/2023 18:01,11/08/2023 22:27,11/08/2023 22:31,11-Aug-23,PURULIA,Books & General merchandise,202,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
78d3c4ef-a0e0-434b-b2f1-f0fd8927db8f,Inbound,Returns,Fraudulent User,,5e13a4ef-3821-42dc-87e5-2c17f43878fc,06/08/2023 13:44,12/08/2023 00:30,12/08/2023 00:48,12-Aug-23,HARDOI,Electronics,452,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
5bb94411-77b4-457a-8e3e-dbcb02496d27,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 16:18,13/08/2023 08:40,13-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,4
c7dc8ac1-513c-4e07-a5a8-c085dfafe9c7,Inbound,Order Related,Installation/demo,I want to return my order ,,,13/08/2023 09:34,13/08/2023 10:30,13-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,1
e14e8f30-a84c-481e-bf79-538ea15ec6f5,Inbound,Order Related,Order status enquiry,,,,13/08/2023 11:34,13/08/2023 11:36,13-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
2b9dedb5-9fab-40f5-a98f-58f9983f6cc8,Inbound,Returns,Return request,,f5111229-7d45-4b69-a648-5b2579f33c00,04/08/2023 17:26,12/08/2023 09:56,12/08/2023 10:00,12-Aug-23,KISHANGARH,Electronics,1799,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c6d3ed0f-84a6-4acf-9db7-98b7e7da9d03,Email,Order Related,Invoice request,Thank you sir ,1bff3361-6023-44cf-86f8-7e4b6e477cf8,05/07/2023 16:19,10/08/2023 17:36,11/08/2023 11:44,11-Aug-23,GAYA,Electronics,3499,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,4
31b52e63-78b1-46de-a204-c242e5e4ff0e,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,a2538084-5e60-4dbf-b326-29a850dfc2ce,06/08/2023 05:46,11/08/2023 17:57,11/08/2023 18:04,11-Aug-23,BAHERI,LifeStyle,699,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
24da37ca-3d7f-400d-bf90-bfa2fa60f21c,Inbound,Returns,Reverse Pickup Enquiry,,de72fca7-e5c8-49f5-8425-87f49b980cb1,17/07/2023 23:42,11/08/2023 23:35,11/08/2023 23:51,11-Aug-23,CUTTACK,Mobile,20934,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,4
81fb0406-8425-444b-9c38-f3bbd015c283,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:22,12/08/2023 11:23,12-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
55fcd422-3c3f-4df1-9e20-e8c283142b2e,Inbound,Returns,Missing,,,,12/08/2023 12:04,12/08/2023 12:07,12-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
929d0e7a-a444-451d-894b-25bfa77923cd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:59,13/08/2023 13:00,13-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
19e199da-567c-4a26-85e4-bdfd4c09f90b,Inbound,Returns,Return request,,,,13/08/2023 16:07,13/08/2023 16:12,13-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
de66508f-1e8e-4558-a77d-b9aa68e9d3be,Outcall,Returns,Reverse Pickup Enquiry,No problem solved ,,,13/08/2023 21:00,13/08/2023 21:06,13-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
d04b54b8-ccec-4be0-9a26-9ffd6a0f368c,Inbound,Returns,Wrong,Super ,e6050dd3-88f2-43d2-82b8-0f67943650c8,26/07/2023 09:02,11/08/2023 18:04,11/08/2023 18:06,11-Aug-23,BANGALORE,Books & General merchandise,1100,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
26b43da7-8ad6-4e51-bcab-5adda6d35dca,Inbound,Shopzilla Related,Account updation,Good,,,11/08/2023 20:10,11/08/2023 20:12,11-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
39a03aae-45e2-4c8b-9ada-e620a621fd30,Inbound,Returns,Reverse Pickup Enquiry,Very good sir bhot badeya rha mera aapse baat kerna bhot ache se pyaar se baat ki aapne thnxx sir ,,,12/08/2023 13:35,12/08/2023 13:38,12-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
824de9a6-4e4a-4edc-9947-29a63e1b6b67,Email,Order Related,Installation/demo,,,,12/08/2023 17:18,12/08/2023 17:23,12-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
8049f7cb-189d-484f-914a-75a81d3bac36,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:32,13/08/2023 11:55,13-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
cb299f37-9049-44dc-8ff8-9e4e7566b920,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:39,13/08/2023 20:44,13-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
c116ce03-c2fe-43f4-87d8-2fd5f6ba91f6,Inbound,Returns,Return request,,,,13/08/2023 22:58,13/08/2023 23:00,13-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
029ae646-5956-47c2-b621-c40b94f5ee61,Outcall,Returns,Return request,,40523f55-cfb0-4286-b928-59cb6c4a617c,06/08/2023 00:06,12/08/2023 12:52,12/08/2023 13:07,12-Aug-23,KURNOOL,Electronics,999,548,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,4
364bc328-f32a-49bb-952b-4e3911219b3b,Inbound,Returns,Reverse Pickup Enquiry,Good ,23952e08-a2c8-44f4-ab4a-e91f75491a58,03/08/2023 20:49,11/08/2023 09:31,11/08/2023 11:35,11-Aug-23,SURAT,LifeStyle,1010,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
f2a8cbaa-041a-46fb-9494-a51f1bea3927,Outcall,Cancellation,Not Needed,,f5c9ed74-08c9-4c24-b6c5-bcfb7ee93bc2,07/08/2023 16:15,11/08/2023 17:24,11/08/2023 17:30,11-Aug-23,,Mobile,20999,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c8da9580-6ead-4e10-b24e-8e21527d0d01,Email,Order Related,Delayed,,acf44967-7a3b-4c2f-920d-865bc5e997a8,08/08/2023 16:01,12/08/2023 00:19,12/08/2023 00:20,12-Aug-23,GURGAON,Mobile,19999,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
2f580882-90cf-4459-a3e5-7af0c5370ff7,Email,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:40,13/08/2023 16:41,13-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
facfda63-3784-4d3d-88c5-2a61eb00334a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 04:28,13/08/2023 04:29,13-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
552ba3a4-2518-42e9-8da1-cefa646481af,Outcall,Returns,Reverse Pickup Enquiry,Very poor,52e99748-7e5c-467b-b36c-10fb54feb4da,22/07/2023 01:30,10/08/2023 10:28,11/08/2023 11:55,11-Aug-23,BANGALORE,LifeStyle,5619,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
ed1516be-35fe-4521-a42f-e17f58edcd40,Email,Order Related,Installation/demo,Please provide special treatment of those customer who are staying far from the city or interior part of the country.,c49ebb15-94fc-42d6-b8b4-6589084dd1dc,11/08/2022 09:29,13/08/2023 22:02,13/08/2023 22:24,13-Aug-23,MANDI,Home Appliences,4799,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
40b9199c-70e2-4d62-a784-aa805d8b4592,Inbound,Order Related,Installation/demo,Ya,445f8bf8-21aa-45db-bc87-d127794239f8,05/08/2023 21:43,09/08/2023 10:52,11/08/2023 07:24,11-Aug-23,RAJKOT,Home Appliences,10990,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
710b91a6-ecb5-4803-aefe-ef3f33ae2dd3,Inbound,Returns,Wrong,,cdf0aeea-56e1-4272-a932-365cbe940523,03/08/2023 14:42,11/08/2023 13:48,11/08/2023 13:56,11-Aug-23,BHIMAVARAM,LifeStyle,1399,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
6c5b7ab3-b012-4ab0-b0bc-ec5a39acca61,Inbound,Returns,Reverse Pickup Enquiry,,e5f59555-b4c9-4185-ae1f-287ad2d8f95b,06/08/2023 13:06,11/08/2023 18:16,11/08/2023 18:25,11-Aug-23,MATHURA,Books & General merchandise,345,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
391d1de9-48ca-4996-a656-37c7f62f0fd2,Inbound,Order Related,General Enquiry,,7aa2544c-4d9c-40bc-a79f-8d614e2c5579,01/08/2023 19:22,11/08/2023 15:53,11/08/2023 15:53,11-Aug-23,JAPLA,Electronics,1,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
66392b04-5a56-4936-9b26-81c367f1f6d2,Inbound,Returns,Exchange / Replacement,,0a439c75-8539-48bf-9aa1-366c040beaa9,11/07/2023 14:33,11/08/2023 17:10,11/08/2023 17:12,11-Aug-23,GANDHINAGAR,Mobile,23999,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
428b1efb-b0ab-45c5-9764-a58cc78e0872,Inbound,Returns,Reverse Pickup Enquiry,Please make option available at same time to return if product isn't upto mark whatever ordered if possible it will be helpful for many customers and also there is no need to pick up again I think it will be beneficial for ur company and customer both of them,ac759864-29ee-4e7e-b3b4-babde81dac8d,17/07/2023 14:26,11/08/2023 19:04,11/08/2023 19:26,11-Aug-23,KOLKATA,LifeStyle,660,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
c91dbc53-0428-4227-a109-325c88d38567,Inbound,Returns,Reverse Pickup Enquiry,Very polite and helpful ,befd31e8-c91c-4e32-a1b7-89cbe45108e5,29/07/2023 22:31,11/08/2023 21:05,11/08/2023 21:06,11-Aug-23,GORAKHPUR,LifeStyle,194,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
22e971d3-3b12-4e3b-9ee5-89eb2ce3dc9d,Outcall,Returns,Return request,,,,12/08/2023 22:36,12/08/2023 22:44,12-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
c4b519ca-bf31-4e03-9997-d327fefa99fb,Inbound,Returns,Reverse Pickup Enquiry,asg listened and explained ,,,12/08/2023 23:37,12/08/2023 23:41,12-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
3f2eeddf-91f0-48c1-a151-85f9469b848f,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 07:47,13/08/2023 11:31,13-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
eac1b8ae-977c-4c66-96a7-9439f749602b,Outcall,Order Related,Delayed,,87300d37-5c50-4d85-9aaf-78014f88a70d,31/07/2023 22:38,13/08/2023 07:28,13/08/2023 07:29,13-Aug-23,BAHRAICH,Home Appliences,1999,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
65870d8f-9036-4890-8158-0891ab0224d4,Inbound,Returns,Return request,,d84bb0d4-dc11-43f2-aac6-7ab353708015,04/08/2023 08:16,11/08/2023 07:49,11/08/2023 18:04,11-Aug-23,HOOGHLY,Electronics,1199,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
ed4984f8-2599-4a8a-89a6-5234a107e809,Outcall,Returns,Technician Visit,Nothing to say... Totally disappointed ,dbfbe283-577d-481a-98e9-64d079243bab,27/07/2023 21:47,12/08/2023 20:59,12/08/2023 22:32,12-Aug-23,BAHULA,Home Appliences,26999,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,1
1a03b138-d60a-4839-bffb-d4d0e8ed8528,Inbound,Returns,Reverse Pickup Enquiry,,929b32f2-daf4-44e0-bbf6-f011753f48bb,02/08/2023 01:05,11/08/2023 22:09,11/08/2023 22:14,11-Aug-23,DIBRUGARH,Books & General merchandise,995,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,4
c7b664b2-abf5-4c6c-8990-b7a454cd4acb,Inbound,Returns,Missing,Nice ,,,12/08/2023 10:05,13/08/2023 21:32,13-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
207e4e65-f75f-449d-81eb-b4784e9c7cfa,Inbound,Returns,Wrong,,,,13/08/2023 16:56,13/08/2023 17:00,13-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
35056852-0ec8-42c5-9604-783be5ec5aae,Inbound,Order Related,Delayed,,,,13/08/2023 12:39,13/08/2023 13:04,13-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
5cf7db74-c463-4dee-95b5-3c2ec3628da2,Outcall,Order Related,Order status enquiry,Tha,,,13/08/2023 12:36,13/08/2023 12:57,13-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
8a85daf6-8048-4d7d-ba12-ed7fd3a441b4,Inbound,Order Related,Delayed,H,d0a9ab8f-7a8e-4aec-8cf6-dca856acddb9,06/08/2023 22:53,09/08/2023 10:51,11/08/2023 07:25,11-Aug-23,RAJKOT,Home Appliences,649,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
f1fa6093-0e8f-4995-8817-e0f4fa212b27,Inbound,Returns,Reverse Pickup Enquiry,"  hi ghatiya duplicate mobile diya gaya ,usse accha to mere 3 sal purane mobile ka back up hai",c946618d-a650-42ca-9b0e-4b1cdb5a71ec,25/07/2023 08:52,11/08/2023 14:47,11/08/2023 15:31,11-Aug-23,JALNA,Mobile,31999,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
8538859e-cdb1-46ad-86df-056cb1941d20,Outcall,Product Queries,Product Specific Information,Order really send ,,,11/08/2023 19:04,11/08/2023 19:07,11-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
41381382-b3b2-4b7c-b37a-147f70a37163,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:33,12/08/2023 13:34,12-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,1
bfed2ed3-8295-49ee-b674-d189ab9dbd6b,Inbound,Returns,Technician Visit,,,,12/08/2023 18:27,12/08/2023 18:49,12-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,4
317ddfa4-d6b3-4300-80ea-367e0d64fa21,Inbound,Refund Related,Refund Enquiry,Extraordinary ,4fc65523-3f58-4829-b114-d0cc3dae7aaa,07/08/2023 20:21,11/08/2023 14:17,11/08/2023 14:20,11-Aug-23,KULGAM,LifeStyle,999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
a9224b6a-823b-4652-bbd7-f96672649936,Inbound,Cancellation,Not Needed,"The Delivery never happened even after three days, despite the tall claim of same day delivery.The   or Shopzilla site could not give any info on where my product is or any expected time line .The executive were clueless and repeating the fixed line of \""unavoidable circumstances ' they didnot have any idea why the delay No one Shopzilla cared to che k with delivery teamShopzilla is not concerned on post order service it's all marketing no",ac2695f0-84ed-4b29-88ab-ddf6d1632675,11/08/2023 00:48,13/08/2023 16:08,13/08/2023 21:22,13-Aug-23,NEW DELHI,Mobile,7299,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
fddf695e-2e37-481b-b236-e127638e8ae1,Inbound,Order Related,Order status enquiry,,bc959f82-32da-4ff6-8200-96ab904c5333,09/08/2023 11:35,11/08/2023 21:37,12/08/2023 01:22,12-Aug-23,NEW DELHI,Home,235,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
97f8cb84-d6b9-4294-a4f7-e6fa661e28e3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:24,12/08/2023 18:25,12-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
c981a232-bc79-484c-9964-5a441ab42326,Inbound,Returns,Fraudulent User,,,,13/08/2023 19:32,13/08/2023 22:12,13-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
57100c65-8480-453b-81cd-832c58081eff,Inbound,Payments related,Wallet related,Thanks Shopzilla ,,,13/08/2023 20:08,13/08/2023 20:10,13-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
50bcb405-0186-42af-a673-4551c28dc73f,Inbound,Returns,Return request,,a1669139-a890-4a74-857b-98f532aeee87,07/08/2023 12:17,12/08/2023 08:53,12/08/2023 08:55,12-Aug-23,PATNA,Electronics,1799,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
696fa29f-b3e7-43de-85c7-91c57f9204e8,Inbound,Returns,Wrong,,ad6e3c98-583d-4019-9f8d-f9b212f86bf4,28/07/2023 23:25,10/08/2023 09:29,11/08/2023 10:49,11-Aug-23,DUMKA,LifeStyle,499,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
1b5d9fae-d125-4073-97eb-4076b66fc03d,Inbound,Order Related,Delayed,,fd31ad52-6f6a-4302-849d-1c3e3d41ffc5,07/08/2023 09:02,12/08/2023 17:56,12/08/2023 17:56,12-Aug-23,BERHAMPORE,Mobile,6499,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
e994b37b-9caa-493c-a0d3-e0319c9344d6,Inbound,Order Related,Order status enquiry,,,,13/08/2023 14:54,13/08/2023 18:29,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
88484625-d7ab-45f5-96f8-dc563a5dcb76,Inbound,Returns,Missing,,,,12/08/2023 15:33,12/08/2023 17:09,12-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,4
d0ced458-b831-44e4-a8f3-2cb82718147e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:22,12/08/2023 16:23,12-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
713d0250-e537-45de-bec0-358fc87cf9f6,Inbound,Order Related,Installation/demo,Thank you for advics sir veru good ??,,,12/08/2023 21:13,12/08/2023 21:20,12-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9cf5473a-8b2f-464a-8370-2cd08db77b17,Inbound,Order Related,Installation/demo,,,,13/08/2023 08:41,13/08/2023 08:52,13-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
ba96e074-caf1-4018-8ba2-8e96a0ba9039,Outcall,Refund Related,Refund Enquiry,,,,13/08/2023 08:49,13/08/2023 11:53,13-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
fef6f59c-4fee-4ba0-b33b-01952791ed8e,Inbound,Returns,Missing,,,,13/08/2023 16:24,13/08/2023 16:25,13-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
133f2cae-a5ca-442d-989b-ee4863456b33,Inbound,Order Related,Delayed,,,,13/08/2023 16:37,13/08/2023 16:41,13-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
511a5c37-3091-42ed-9f12-9a2db8b95221,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:23,13/08/2023 14:28,13-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
07f4a89c-1ce6-44ae-8e87-d7c8e30ddf3d,Inbound,Order Related,Delayed,,ae657b55-2716-4820-b9a2-404d58b7aff9,08/08/2023 09:33,11/08/2023 18:12,12/08/2023 20:15,12-Aug-23,KOLAGHAT,Books & General merchandise,268,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
798f1656-a493-4a22-b1d4-a2993f45ea6c,Inbound,Returns,Return request,Thank You Shopzilla For Solving My Problem. Your Customer Support Survice is very good..Thank You So much ??,,,12/08/2023 16:46,12/08/2023 16:49,12-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
155a28ed-9e3e-4829-addf-7f983063257c,Inbound,Returns,Service Centres Related,,,,12/08/2023 22:24,13/08/2023 02:50,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a6b92285-2f3c-4c01-b72c-4aff27802929,Inbound,Returns,Return request,Good work ,,,13/08/2023 06:02,13/08/2023 06:04,13-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
2bad2577-9ac4-4bb0-a7b6-45d02f453b75,Inbound,Product Queries,Product Specific Information,I want to return this product ,,,13/08/2023 17:55,13/08/2023 18:11,13-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,1
ee9c8e52-55ef-42ec-b4c4-8fa5f0353095,Inbound,Order Related,Installation/demo,,,,13/08/2023 19:18,13/08/2023 19:21,13-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,3
cfdaaea4-2e0f-4f6d-8aa6-d551fdb6bb57,Inbound,Returns,Technician Visit,,bf43498b-a564-4506-baa4-6d49ae1d085f,02/08/2023 13:18,13/08/2023 15:04,13/08/2023 15:07,13-Aug-23,MUMBAI,Furniture,5129,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
fdefb5a1-ff7c-4ad1-b22f-ecd764f127d0,Inbound,Order Related,Delayed,,25365a1e-336a-4d7c-96ed-22dca6b39522,05/08/2023 12:57,12/08/2023 09:56,12/08/2023 10:08,12-Aug-23,NEYYATTINKARA,Home Appliences,21499,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
5f6454a7-2099-47f0-8dc7-c897cea6b5b0,Inbound,Order Related,Delayed,,af38daa5-f420-4e98-97ef-8e1fc0c7bfa6,04/08/2023 09:15,11/08/2023 13:39,11/08/2023 13:39,11-Aug-23,SAMASTIPUR,LifeStyle,689,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
f4500c60-23db-4b4d-a91b-b247f1f6ae5c,Outcall,Returns,Fraudulent User,Make customer service related issues a bit more easier for consumers.,,,13/08/2023 08:35,13/08/2023 17:55,13-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
b9cb3d4b-db4e-4915-87f8-238d333aa30e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:35,13/08/2023 15:51,13-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
29be9fc0-2781-4313-be1c-aa6fe92e3c45,Outcall,Refund Related,Refund Related Issues,,2b667bdd-6d60-4fbc-8f89-a07b67d5eed6,05/08/2023 10:44,11/08/2023 12:21,11/08/2023 17:09,11-Aug-23,HYDERABAD,Books & General merchandise,271,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
306c576f-b4fa-4648-a6e8-e3aa7f95c160,Inbound,Order Related,Order status enquiry,3rd class service provider,02589724-b4fa-4026-8d94-aed5d9331d92,05/08/2023 20:16,11/08/2023 17:35,11/08/2023 19:02,11-Aug-23,VADODARA,Books & General merchandise,610,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,1
2207401c-02c0-4fdb-8adf-d7b50a8e1424,Outcall,Returns,Fraudulent User,,98fe2492-85d1-43f1-b478-b453cbf5daef,06/08/2023 22:50,11/08/2023 23:51,12/08/2023 00:08,12-Aug-23,NEW DELHI,Books & General merchandise,39,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
bab57512-b8c3-42b4-8f38-d84dc6b791a6,Inbound,Returns,Return request,,,,12/08/2023 15:19,12/08/2023 15:36,12-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
837cb280-67d8-40d6-9a18-77e4f071dec3,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 07:30,13/08/2023 07:44,13-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
e0ce07eb-3d2f-4117-a501-16dff90f901d,Inbound,Returns,Return request,Thank u.,,,13/08/2023 09:25,13/08/2023 09:30,13-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
fc1d28b3-f7fd-497d-9177-14535e6c4507,Outcall,Order Related,Order status enquiry,"She thought customer have no their Own mindset, she tried to make a fool, not done any discussion on solution",,,13/08/2023 16:55,13/08/2023 16:56,13-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
1e2d16c0-f6e8-42b4-b62d-a681daa9e099,Inbound,Returns,Missing,,b206c908-1a72-4497-b595-04a14264b9ee,01/08/2023 12:11,12/08/2023 08:27,12/08/2023 08:29,12-Aug-23,MADHUBANI,LifeStyle,499,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
15d6293a-2fcd-4548-96aa-dd9f89b1df90,Inbound,Returns,Fraudulent User,,787d06f3-93f7-4605-b448-c993f4a628a0,02/08/2023 21:09,11/08/2023 07:27,11/08/2023 07:29,11-Aug-23,UDAIPUR,Books & General merchandise,460,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
3cfa7ec6-efa6-47c6-8a9c-5ea32e98f54c,Inbound,Returns,Return request,,713765fe-d7b8-4946-88a2-89ba28d6f3b4,07/08/2023 16:11,11/08/2023 17:25,11/08/2023 17:38,11-Aug-23,MUMBAI,Books & General merchandise,19,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
121b437d-bfd7-41f6-a8c6-410351b9468c,Inbound,Returns,Return request,,7f158031-fad8-4d8e-8216-3b42a636a520,03/08/2023 13:16,11/08/2023 17:49,11/08/2023 18:41,11-Aug-23,MEERUT,Books & General merchandise,469,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
fb494334-5e0c-4dd9-80a2-d715f7216f83,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 14:18,12/08/2023 14:19,12-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,3
aba81df4-2615-48d7-9f48-0a3529a93ee2,Inbound,Order Related,Customer Requested Modifications,Very bad experience with Shopzilla at this time. Cause my delivery address auto change 1 order received me at right address before day & for another one my address auto change & order send to that address. This is big issue Shopzilla team. After requesting to update that address they told they unable to update it. Very bad.Please change your policy if anyone give any request to update then please do something on that. I know you can but no one responded it at the time ,,,13/08/2023 08:46,13/08/2023 08:58,13-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
dcb3b3f7-cb0a-479e-996d-67a146d023f5,Outcall,Returns,Fraudulent User,,,,13/08/2023 15:55,13/08/2023 15:55,13-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
a46f9a33-4121-40e6-bedb-cb6aaafe2017,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 22:04,13/08/2023 22:10,13-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
fe43fb20-1577-4eef-9bce-e824b0239487,Inbound,Order Related,Order status enquiry,Good very Good ,53f5e397-fe1e-4cdd-874f-72fdb5028a5f,07/08/2023 23:15,13/08/2023 08:53,13/08/2023 08:54,13-Aug-23,INDORE,LifeStyle,422,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
da12506c-7300-431f-ae2b-bbe91bb70f9a,Inbound,Order Related,Installation/demo,,de24d507-7ce3-4599-a283-e7200912a702,21/07/2023 21:35,11/08/2023 14:33,11/08/2023 14:39,11-Aug-23,SURAT,Electronics,1099,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
23b9d8f0-9501-4445-a97d-f70430084091,Inbound,Order Related,Delayed,start giving compensation for the delays,a92f897f-d1a2-4c8c-ac2e-92d46fe83149,06/08/2023 14:59,11/08/2023 20:27,11/08/2023 20:30,11-Aug-23,NEW DELHI,Electronics,40990,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
435dd53d-b22c-4725-ba5f-9c92c6860980,Inbound,Offers & Cashback,Instant discount,,eed418df-f121-4ef3-b2a9-dbadf1fe90f7,08/08/2023 16:29,11/08/2023 22:28,11/08/2023 23:33,11-Aug-23,PANVEL,Books & General merchandise,134,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e5d92eed-2f66-49f4-9f52-d1c4f006898b,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:47,12/08/2023 09:52,12-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
0953797f-58a0-40ca-b718-fca0ae89c8cf,Inbound,Returns,Reverse Pickup Enquiry,"This feedback is not only for this time, this feedback goes for every person those who are communicate with me for this case and also the delivery executive. Extreme harrasment with me and my aged parents.There is no proper delivery time also.",,,12/08/2023 11:51,12/08/2023 12:20,12-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
d38b21a0-6189-4b6e-8dde-ac7c7702f298,Outcall,Order Related,Installation/demo,,,,12/08/2023 16:44,12/08/2023 16:45,12-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
041abffc-cb0a-48ab-8a77-05b4767a852d,Inbound,Returns,Return request,,,,13/08/2023 15:20,13/08/2023 15:24,13-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,4
0120591b-18d3-4e92-a556-63efbfef907f,Outcall,Returns,Fraudulent User,Don't cut calls after putting on hold,,,13/08/2023 17:56,13/08/2023 17:58,13-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,4
c7c1098a-c8d2-46bd-b623-d6b32d9867ac,Inbound,Order Related,Order status enquiry,,6456cf1d-c160-420b-9c2f-34c2a55bfe6f,04/08/2023 13:32,11/08/2023 12:29,11/08/2023 14:07,11-Aug-23,LUNAWADA,Electronics,899,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
5d300b18-4f3f-4649-9f7c-726aafbb53d9,Inbound,Returns,Reverse Pickup Enquiry,,6c56295d-ec3b-487e-a20e-670acbe76525,30/07/2023 10:54,11/08/2023 17:18,11/08/2023 17:28,11-Aug-23,MUMBAI,Electronics,2199,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e45aa0e9-d76e-4f24-af3b-9b737ec4e24f,Outcall,Returns,Return request,,8cf080c2-72e0-4a4f-84ea-27e13ab1e611,04/08/2023 00:47,08/08/2023 18:37,11/08/2023 16:10,11-Aug-23,THANE,Electronics,1499,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
58fae9ae-bb23-4c74-8add-abf3dd005abb,Inbound,Shopzilla Related,Signup Issues,,,,09/08/2023 13:53,11/08/2023 09:47,11-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,4
f40fa668-f135-49e4-82c5-b54667105b94,Inbound,Order Related,Delayed,,,,12/08/2023 10:35,12/08/2023 10:38,12-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
c6c772d4-d574-439a-96f4-731fd4c317bf,Inbound,Returns,Reverse Pickup Enquiry,Satisfied ,,,12/08/2023 12:28,12/08/2023 12:31,12-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
a276a6d7-9230-4dfc-abef-2abbc3e60ef5,Inbound,Returns,Return request,,,,12/08/2023 19:12,13/08/2023 19:40,13-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
bca10b3e-9cbf-490b-b6ed-916e5b0f729a,Inbound,Returns,Return request,Excellent customer service even late hours.,,,13/08/2023 00:42,13/08/2023 08:48,13-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
4c91fd65-ca0e-4fdc-bfbf-32b4f0ab45b4,Inbound,Returns,Reverse Pickup Enquiry,Nice ,c795c209-3a54-41c3-8d38-7b8df3ec6644,27/06/2023 21:58,11/08/2023 10:29,11/08/2023 10:32,11-Aug-23,BIAORA,Electronics,899,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
a1d40834-9528-4827-9222-6ba306156058,Inbound,Returns,Wrong,Very humble person,f950c187-b7fb-41ef-93a7-925ac54bec8b,07/08/2023 08:29,13/08/2023 09:11,13/08/2023 09:12,13-Aug-23,JHAJJAR,Electronics,1499,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
1c6d2499-bdbb-4be1-ac9e-d389ae742361,Inbound,Order Related,Order status enquiry,,,,12/08/2023 17:05,12/08/2023 17:05,12-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
a6ac0d8b-fc76-49b8-bd69-8c26b5b72661,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:15,12/08/2023 19:18,12-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
e51fe07f-1237-4982-8aa2-a23ae0341ae7,Inbound,Returns,Damaged,,,,13/08/2023 12:19,13/08/2023 12:22,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
a3564bae-f8c2-4e61-8ffb-ad24c5b5a84a,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:02,13/08/2023 20:03,13-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
4f614e5e-f83d-4bf0-bee7-bb4af5ce732a,Outcall,Order Related,Priority delivery,,,,13/08/2023 20:29,13/08/2023 20:31,13-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
29c495c4-aded-4593-ae44-f9e96c90eac9,Inbound,Returns,Fraudulent User,The girl is immediate responsible and cooperation and support with the customerShe is soo nice...to have in your team Thank youYour regardsMr.anil,,,13/08/2023 21:47,13/08/2023 21:49,13-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
e897193a-9b0d-4ddd-b670-763bb69cdde4,Inbound,Order Related,Delayed,,67d547f5-6d59-4f4b-a0ef-961cf564c65e,04/08/2023 23:41,11/08/2023 12:35,11/08/2023 12:37,11-Aug-23,BAGNAN,Books & General merchandise,169,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,4
f5e33430-03d9-4417-9c3c-28bded3c903d,Inbound,Returns,Reverse Pickup Enquiry,Best customer service I agree ,c834fb1d-ee26-4728-b6a1-58a44c0502d7,31/07/2023 21:47,12/08/2023 17:32,12/08/2023 17:36,12-Aug-23,CHITTORGARH,Electronics,380,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
51a967f7-274f-4650-b610-2beac423659c,Inbound,Returns,Reverse Pickup Enquiry,,9e679463-4b6a-4ea9-8d63-fb885dec4610,29/04/2023 15:07,10/08/2023 14:55,11/08/2023 15:19,11-Aug-23,NEW DELHI,LifeStyle,2247,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
546281be-ef4e-4695-9c7f-2b31e5aef97d,Inbound,Refund Related,Refund Related Issues,,17e946a2-268c-4c69-be3e-1205d20682db,01/08/2023 10:37,11/08/2023 18:07,11/08/2023 18:14,11-Aug-23,RAJKOT,LifeStyle,810,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
a3799b91-ea18-4cc8-9895-939289e87ed4,Inbound,Payments related,Billing Related,Nice Customer care services,,,11/08/2023 09:29,11/08/2023 09:42,11-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
a1e78c6a-1412-4658-99fd-4942df47009d,Inbound,Order Related,Invoice request,,d731f045-87ca-4ece-ad09-d37ea6b3c799,01/07/2023 00:46,11/08/2023 12:49,11/08/2023 12:50,11-Aug-23,MUMBAI,Electronics,899,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
cee5f06a-52d8-4209-a883-d5d6bd7f1448,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:39,12/08/2023 20:19,12-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
462f0762-51ec-45b8-97b8-816a35e74e0c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:09,12/08/2023 22:19,12-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
6b78db3a-b3a8-4b48-b893-7c9b638fc93c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 00:04,13/08/2023 00:06,13-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
aa7f2d2f-142e-410f-8f2c-55931c7753f3,Outcall,Cancellation,Return cancellation,,,,13/08/2023 13:54,13/08/2023 14:12,13-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
7790135c-a0dc-4f78-923d-7498ea600311,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:52,13/08/2023 14:57,13-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
df2aa0f9-c6ff-4159-9085-2468860b1e85,Inbound,Refund Related,Refund Enquiry,Watch order rs 2499 only cancel item refund my amount ,cc2abef9-ce25-4ad3-834e-8dd50c38d048,05/08/2023 20:41,11/08/2023 18:22,12/08/2023 18:16,12-Aug-23,GUNTUR,Electronics,2499,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
593c08ee-9914-43bf-8a84-ba96d8007dca,Inbound,Refund Related,Refund Related Issues,,6b5d65a3-8920-4b9b-8907-342292304aaa,05/08/2023 13:51,13/08/2023 13:33,13/08/2023 13:36,13-Aug-23,PALA,Mobile,26999,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
85b05e52-df05-4dbe-a48e-05554d22a11b,Inbound,Returns,Return request,,4bcb0805-d6cd-4dd8-a081-d52c5b7e4572,05/08/2023 10:37,12/08/2023 22:17,12/08/2023 22:20,12-Aug-23,LUCKNOW,Electronics,999,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,2
23715be9-4330-4d1b-a7cc-01a10ea535d2,Inbound,Returns,Wrong,Good ,2363de0b-8888-498a-b8dd-e77ae846dd47,04/08/2023 15:46,11/08/2023 09:02,11/08/2023 09:04,11-Aug-23,BHIWANDI,Electronics,799,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
dc0c08ea-6d4d-4cab-b693-7d13a2997d83,Outcall,Order Related,Delayed,,c16af711-b6cd-4f52-ae67-f0c6b23238ec,08/08/2023 22:06,11/08/2023 11:08,11/08/2023 11:13,11-Aug-23,GODHRA,Books & General merchandise,94,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,1
c13e857d-5647-4db7-842f-85b5a657ed36,Inbound,Returns,Reverse Pickup Enquiry,,892332a9-47fa-4fcc-9ae8-ebf80d7b6613,10/08/2023 04:38,11/08/2023 21:05,11/08/2023 21:06,11-Aug-23,BARDHAMAN,Books & General merchandise,117,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,1
51bd5511-ed53-4062-8a5e-69920dffcc80,Inbound,Returns,Wrong,Good person ,884804d9-7a63-49aa-8bd0-4289eceadf05,30/07/2023 08:10,12/08/2023 14:30,12/08/2023 14:34,12-Aug-23,ARARIA,Home Appliences,849,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
2b0a23fb-18d1-411e-bbfc-b202612b6006,Outcall,Returns,Return request,Good response ,0aa4a916-8fce-4444-94eb-95bc44a234f8,06/08/2023 10:09,11/08/2023 17:04,11/08/2023 17:05,11-Aug-23,KANYAKUMARI,Home Appliences,290,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
89818e7a-c16b-467c-abfe-c0f67a39f6d1,Inbound,Returns,Reverse Pickup Enquiry,,e06b6c1e-ed44-4567-8bf0-c15f4aaadcb5,05/08/2023 17:09,11/08/2023 18:52,11/08/2023 18:52,11-Aug-23,GANDHINAGAR,Books & General merchandise,629,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1575242e-be12-4672-854d-f39773e9804a,Inbound,Returns,Wrong,,81743198-85d1-4976-af55-f27153715b35,04/08/2023 10:31,13/08/2023 15:18,13/08/2023 15:25,13-Aug-23,MAJHOLI,Electronics,1699,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
35094751-2861-4502-8b9a-6c76d515cd7c,Email,Feedback,UnProfessional Behaviour,,,,13/08/2023 21:16,13/08/2023 21:58,13-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5b412607-78bd-44f1-ad76-4a15731c8b96,Outcall,Order Related,Order status enquiry,,,,13/08/2023 09:40,13/08/2023 18:50,13-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a259c8a8-1b8b-44ba-95d9-1355394850f0,Inbound,Returns,Reverse Pickup Enquiry,Good ????,,,13/08/2023 18:34,13/08/2023 18:36,13-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
cf9a7a4b-742f-4faa-a332-70a0901a113b,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 19:14,13/08/2023 19:16,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
8522e17c-3463-4b54-a373-5800cbd261a4,Inbound,Returns,Return request,  Good Service ,0a9852fc-0f8d-43d2-a4a3-16e26bdad9db,30/07/2023 19:03,11/08/2023 22:04,11/08/2023 22:05,11-Aug-23,BULDHANA,Electronics,999,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
96974d74-6aea-4f82-94e1-8e0a275d8b04,Inbound,Returns,Reverse Pickup Enquiry,Very helpful customer care call service consultant  executive conversation.....,9835fec1-3e16-4f8b-bcfc-e97e857fd91f,22/07/2023 18:20,08/08/2023 21:40,11/08/2023 21:20,11-Aug-23,PATNA,LifeStyle,999,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
0231b44c-9e96-4c5d-b48c-dec89490d524,Inbound,Returns,Missing,,17a0da6f-1520-4c7d-b071-941797269d25,02/08/2023 21:39,11/08/2023 09:12,11/08/2023 09:15,11-Aug-23,SIKAR,LifeStyle,749,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
42d97a45-e5bd-4fdd-991d-12db96e79bba,Inbound,Returns,Return request,,f2e5aa5f-f219-4dde-bae1-cb7331e89f9a,06/08/2023 18:07,11/08/2023 21:38,11/08/2023 23:13,11-Aug-23,PATNA SADAR,LifeStyle,499,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
7e033fb3-636d-468a-8686-4ae27b88f440,Email,Returns,Reverse Pickup Enquiry,,601c10be-010b-4917-acf9-e4d826545f9b,06/08/2023 19:32,11/08/2023 21:46,11/08/2023 22:19,11-Aug-23,KRISHNANAGAR,Electronics,222,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
f6ed181f-d41a-42d1-81b4-91d7de953d63,Inbound,Order Related,Order status enquiry,,,,12/08/2023 17:43,12/08/2023 17:59,12-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
5bc91349-78fe-4b45-b954-55edd5ba8940,Inbound,Order Related,Order status enquiry,,,,12/08/2023 12:15,12/08/2023 12:16,12-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
9a19e32a-d065-4b93-988c-07cb85508263,Inbound,Returns,Service Centres Related,Good ,,,12/08/2023 14:05,13/08/2023 16:20,13-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
669a097e-843f-4ddb-9444-08660f3e3b54,Inbound,Order Related,Installation/demo,,,,12/08/2023 19:11,12/08/2023 19:11,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
896d4f37-d113-4dfd-a876-270cdaede412,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 23:52,13/08/2023 08:16,13-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d65e0d7e-5208-4ebe-888d-8d61b30f47a7,Inbound,Returns,Return request,,,,13/08/2023 15:58,13/08/2023 16:19,13-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
149a1dd1-056e-4f6d-aacf-dcae5997f35c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:45,13/08/2023 17:55,13-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
f1f1e07b-69fa-45ea-9b92-94c4b8235f05,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:27,12/08/2023 12:28,12-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
84883309-cc0a-465b-b6aa-36cb8dce5406,Inbound,Returns,Missing,,,,12/08/2023 15:57,12/08/2023 16:15,12-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
039cde89-474d-4c58-9f0d-25ec52ddb9b6,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 18:14,12/08/2023 18:14,12-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,4
a267de20-619a-461c-9474-bebd27ea33c4,Inbound,Returns,Reverse Pickup Enquiry,God job ,,,12/08/2023 18:19,12/08/2023 19:16,12-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d42413c5-3676-477a-b452-25ee632e709d,Outcall,Refund Related,Refund Related Issues,,,,12/08/2023 19:26,12/08/2023 19:29,12-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,1
2c6064ed-c9ab-4eb9-ac11-4e7bbcb3ca71,Inbound,Returns,Missing,Nice ??,,,12/08/2023 19:44,12/08/2023 19:51,12-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
04dc6346-8817-4ccd-a307-f917d09ad538,Outcall,Returns,Fraudulent User,Provide number in cc section ,,,13/08/2023 10:05,13/08/2023 10:16,13-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
2367c2f5-f11c-48a2-9e71-cf010cd4dd6b,Email,Order Related,Installation/demo,Doesn't solve my issue,,,13/08/2023 11:08,13/08/2023 11:31,13-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,1
e8be6c20-76d4-4330-9378-a8c183386755,Inbound,Returns,Missing,Please give importance to the customer and keep track on sellers as sometimes they send short item. I don't know where is the fault. Either delivery person or seller doing something fishy as this is the third incident in a very short time that I received item in short.,,,13/08/2023 17:49,13/08/2023 17:57,13-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
bfc8c4ba-6031-4e0e-8a65-f3586f676a84,Inbound,Order Related,Priority delivery,,,,13/08/2023 19:51,13/08/2023 19:52,13-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
26e73d6b-f543-4102-9a20-e4643f91bdaf,Inbound,Returns,Return request,Solved,135655df-7aee-43a1-b4d4-3efb54f70b35,22/07/2023 15:21,11/08/2023 09:31,11/08/2023 09:37,11-Aug-23,BANGALORE,Home Appliences,8429,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8a7fecc6-46d8-46e2-910c-77dad6666436,Inbound,Returns,Technician Visit,Better shutdown Shopzilla.. ,8476848c-2fe3-45fd-b404-25dff6b3330d,18/07/2023 23:31,12/08/2023 09:13,12/08/2023 09:19,12-Aug-23,VISHAKHAPATNAM,Electronics,11990,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
e83e2924-f95c-48c3-bb0e-bb314494f08d,Inbound,Returns,Reverse Pickup Enquiry,,20df3b42-ead0-4aac-b5ba-cd16712942d7,28/07/2023 23:45,11/08/2023 00:49,11/08/2023 08:27,11-Aug-23,CHANDIGARH,Electronics,3435,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
04f71ad4-fcce-45f7-aa6f-f5cd248aa132,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 06:34,11/08/2023 06:37,11-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
6e02babc-ec53-463c-b4a4-eb9f973eb0aa,Inbound,Returns,Wrong,,dec2e4aa-e352-47e0-a633-0629985aea81,08/08/2023 11:43,11/08/2023 11:54,11/08/2023 11:58,11-Aug-23,BALESHWAR,Books & General merchandise,524,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
b29852b9-3b32-467f-b588-dce0f32d7d8c,Inbound,Returns,Service Centres Related,My problem note solve,,,12/08/2023 10:51,12/08/2023 11:52,12-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
afb2dcb7-e4b0-4af1-a1ec-5f09bbebda15,Inbound,Order Related,Delayed,,,,12/08/2023 19:45,12/08/2023 19:52,12-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
b0aaf516-ca52-4f18-bdbf-d6d95b8e7fa8,Inbound,Returns,Fraudulent User,,8f85320b-6ab5-4c3e-970e-1c9f7fa3a07b,08/08/2023 17:31,11/08/2023 08:29,11/08/2023 08:39,11-Aug-23,CHATRAPUR,Electronics,180,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
c9d57336-4386-468d-a99a-66fc30c67a5a,Inbound,Shopzilla Related,Shopzila Premium Related,,,,11/08/2023 08:32,11/08/2023 08:34,11-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
55725666-169e-442b-961c-a32d6e998896,Outcall,Returns,Reverse Pickup Enquiry,,09f9b4c3-af82-41e6-8361-a15d37da21f5,28/07/2023 23:52,11/08/2023 13:58,11/08/2023 15:55,11-Aug-23,JALANDHAR,LifeStyle,294,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
866ec047-9be3-4b73-a6a3-5907652b8394,Inbound,Order Related,Order status enquiry,,ae8a0cd8-2d7f-4b32-9c6b-a6a2363b0217,05/08/2023 14:23,13/08/2023 14:37,13/08/2023 14:38,13-Aug-23,THANE,LifeStyle,1099,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
70fd74ad-b087-4ee9-a469-bb45f41a6629,Email,Returns,Reverse Pickup Enquiry,Very bad experience with Shopzilla ,,,12/08/2023 14:02,12/08/2023 17:12,12-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
9cc354fb-9f11-4a02-a87d-23814ae3410f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:11,12/08/2023 20:12,12-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
48122aef-c55c-4412-8d76-63e70785948b,Inbound,Returns,Return request,fack product,67a7205d-01db-4814-9aec-79143d830ceb,01/08/2023 22:32,13/08/2023 18:01,13/08/2023 18:26,13-Aug-23,CHINSURAH,Books & General merchandise,741,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,1
d5b5b6b3-4b9a-47c1-8968-243328f107a3,Inbound,Order Related,Order status enquiry,Very poor poor return policy ,f8324c27-653a-4d10-ba05-c3ca9698a137,18/07/2023 15:09,09/08/2023 13:56,12/08/2023 12:45,12-Aug-23,JHALU,LifeStyle,3039,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
46f06e9f-e23c-4b22-9a52-74967863e36c,Inbound,Returns,Fraudulent User,,97855766-0cb5-41b2-9ea8-7b3028e8bd5d,03/08/2023 12:03,11/08/2023 12:31,11/08/2023 12:41,11-Aug-23,GWALIOR,LifeStyle,2029,,Michele Kramer,William Park,John Smith,61-90,Evening,5
6d191802-b396-4042-89f8-956e16b4c628,Inbound,Order Related,Invoice request,,35610e1d-5087-4bd1-be0f-515361f35748,10/08/2023 13:46,11/08/2023 14:32,11/08/2023 14:35,11-Aug-23,LUCKNOW,Mobile,11999,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
10dc8974-5105-4af1-a0ce-98941dd56f48,Inbound,Product Queries,Product Specific Information,Good man,,,11/08/2023 20:07,11/08/2023 20:17,11-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
96d913dd-ae6e-458d-a9bb-eddbbc6c1fe4,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:36,12/08/2023 10:36,12-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
29744bf1-1a74-4df6-a00d-4f14bec8c1d9,Inbound,Order Related,Invoice request,,,,12/08/2023 23:16,12/08/2023 23:18,12-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
5b8897f2-27f0-425a-93bd-ea3b51d85fc8,Inbound,Order Related,Seller Cancelled Order,Pls say the seller do not cancelled order after payment confirmation ,,,13/08/2023 08:07,13/08/2023 08:10,13-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
3bf6c8f6-cbd9-4949-9306-63365bfe0db3,Email,Order Related,Installation/demo,,,,13/08/2023 14:10,13/08/2023 15:33,13-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
7fbf0ad5-b4e7-40f4-950d-00c7b803db5d,Inbound,Returns,Service Centres Related,,11937c36-5e41-4d23-80d1-3634fe0c38c0,22/04/2023 14:40,09/08/2023 22:25,11/08/2023 11:04,11-Aug-23,RANCHI,Electronics,3989,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
56da5416-1b86-4e9c-9e8f-e04322d24104,Inbound,Feedback,UnProfessional Behaviour,???? ?? ????? ?????? ???? ?????? ???? ??? ??? ????? ???? ?????? ?????? ??? mam ????????  ???? ??????? ?? ???? ????? ??? ?? ???? ?? ?? ???? ??????? ,df4cbaea-8258-4d11-93b6-e199b8acd6f7,01/08/2023 07:43,11/08/2023 00:42,11/08/2023 00:44,11-Aug-23,JAIPUR,Books & General merchandise,310,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
cb550592-6a98-482e-9944-9e39dcd8d4cd,Inbound,Returns,Wrong,Please solve my issue ,a5881fc9-af44-4e9f-9eac-c15bf9a475b3,07/08/2023 18:22,11/08/2023 13:23,11/08/2023 13:25,11-Aug-23,REWA,Electronics,2799,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,3
d8358533-d2a2-43bb-9984-e8be89a0c8fe,Outcall,Order Related,Order status enquiry,,6af796ec-2cbc-4437-8441-ec1de35c8ccf,06/08/2023 18:37,11/08/2023 19:33,11/08/2023 19:34,11-Aug-23,BALESHWAR,Affiliates,224,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4e652eda-031c-41ff-9e90-749c3a8c058b,Inbound,Returns,Reverse Pickup Enquiry,,1b9370ab-ff32-4d86-824a-7c8cb470c64f,06/08/2023 16:25,11/08/2023 17:53,11/08/2023 17:55,11-Aug-23,BARBIL,Books & General merchandise,471,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
8db28c63-c92f-42f3-8be3-79524a062005,Inbound,Returns,Reverse Pickup Enquiry,,7661aa79-1821-4cfd-87ac-9984671fbc6a,07/08/2023 00:57,11/08/2023 18:42,11/08/2023 18:43,11-Aug-23,INDORE,LifeStyle,935,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
b20a34f9-7fa7-406e-bbd2-4799963b94d0,Inbound,Returns,Reverse Pickup Enquiry,Kindly give me my glass which i ordered,,,12/08/2023 17:29,12/08/2023 17:30,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
477ee36f-afe8-45fc-9021-ef91233722e3,Inbound,Order Related,Installation/demo,,,,13/08/2023 15:04,13/08/2023 16:07,13-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,1
b8cad0be-1d77-44bb-8f76-dd7f70436ac3,Inbound,Order Related,Installation/demo,,,,13/08/2023 17:55,13/08/2023 17:59,13-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
e55dece8-d080-4415-9e38-02d507d580cc,Inbound,Refund Related,Refund Related Issues,??,dba767b9-747b-4de2-88e3-8b09056a3e79,01/08/2023 12:48,12/08/2023 14:04,12/08/2023 14:05,12-Aug-23,JUNAGADH,Home,657,,Melissa West,William Park,John Smith,31-60,Morning,5
4414fe44-bb3d-44ec-a6e0-3f438ff46d7d,Inbound,Returns,Fraudulent User,Nice to talk to you and thank you very much for solving my problem. ,02dd894a-c7b2-4e8a-bb3d-7f950825c6c1,06/08/2023 18:51,11/08/2023 20:14,11/08/2023 20:14,11-Aug-23,GIRIDIH,Electronics,1299,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
034d37d3-f908-4d7c-acba-dc0d13b54893,Inbound,Returns,Reverse Pickup Enquiry,Nice,87d84b08-084f-4e97-bd34-7c155a0734a4,05/08/2023 09:08,11/08/2023 10:21,11/08/2023 10:23,11-Aug-23,VADODARA,Electronics,380,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
a892e3d3-56d4-4f35-bf46-9bc2edba9763,Inbound,Product Queries,Product Specific Information,Delivery related services unhappy ,,,12/08/2023 12:51,12/08/2023 12:53,12-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
af2c6a0f-d407-4cde-a09b-1c5413ae790a,Inbound,Order Related,Installation/demo,,,,12/08/2023 15:50,12/08/2023 15:54,12-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d5dc79dc-30d9-43d1-91f5-0c97377643d7,Inbound,Returns,Wrong,,,,12/08/2023 23:20,12/08/2023 23:48,12-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,4
de7c4ff9-2a2e-4d6a-8846-ab49c9989269,Inbound,Offers & Cashback,Affiliate Offers,,,,13/08/2023 09:11,13/08/2023 09:14,13-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
20c09d1d-23eb-47a6-bc47-db22a90202cc,Outcall,Returns,Reverse Pickup Enquiry,Wrong item received ,6d95fab9-7255-40f5-addf-6c60105a87c1,29/06/2023 15:27,13/08/2023 13:36,13/08/2023 15:35,13-Aug-23,WEST DINAJPUR,Home Appliences,18775,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,1
bf1905bc-6f6a-4634-8575-e3695d8b172b,Inbound,Cancellation,Not Needed,,8cf56673-292d-4981-b061-aa4911fffd43,03/08/2023 09:28,09/08/2023 19:50,11/08/2023 08:29,11-Aug-23,HYDERABAD,LifeStyle,170,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
f45e5f67-2c90-4ef4-8a55-aa5da3df5626,Inbound,Order Related,Delayed,,3fe104bf-1205-4a15-bc3e-b6bcb874c2af,31/07/2023 07:33,11/08/2023 15:25,11/08/2023 15:30,11-Aug-23,BILASPUR,Home,340,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
f577d7eb-b180-41ca-88d9-9c6ba7fc2807,Inbound,Returns,Reverse Pickup Enquiry,,d604b3b2-1610-4536-9640-d7acb47a29bf,27/07/2023 12:04,09/08/2023 20:45,12/08/2023 15:46,12-Aug-23,MAU,LifeStyle,499,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
dfb04ec5-e67e-4f67-980c-308bc05d37aa,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 21:15,13/08/2023 10:42,13-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
abd7aa59-2b18-41a3-8427-92c0d4e4966d,Inbound,Order Related,Installation/demo,,61335ebc-5cbb-4534-a133-c7e4b0928215,01/06/2023 00:30,11/08/2023 21:38,12/08/2023 12:49,12-Aug-23,DINDIGUL,Home Appliences,18999,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
bfbb88fd-a5c9-48b7-95cc-4eaaf954c543,Inbound,Returns,Return request,Plz sale same product as shown your app page,,,12/08/2023 05:50,12/08/2023 05:54,12-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
2843a4ae-f663-44a8-a38b-095a161616a8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:44,13/08/2023 14:51,13-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
dbfede3d-30ac-4c49-b5d3-0eecc74d78e8,Inbound,Returns,Reverse Pickup Enquiry,Return my order ,,,13/08/2023 20:23,13/08/2023 20:40,13-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,1
14a53846-7b4a-4afe-b64d-c11d92e473c3,Inbound,Refund Related,Refund Related Issues,It was nice talking to you,,,13/08/2023 22:00,13/08/2023 22:28,13-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
46efa48a-ce8f-443d-bccc-b4f7ecfeeb98,Inbound,Order Related,General Enquiry,Good,,,13/08/2023 22:40,13/08/2023 22:42,13-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f9436b97-6eae-4183-a858-685f9e500db0,Outcall,Payments related,Online Payment Issues,,,,13/08/2023 23:54,13/08/2023 23:57,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
409c1aad-ec06-4263-ab1d-ac3bf9957c78,Outcall,Returns,Return request,Good ,19abf8f1-5885-4d96-b39e-df785141de3b,02/08/2023 13:00,11/08/2023 14:46,11/08/2023 14:49,11-Aug-23,VERAVAL,Electronics,999,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
a59ff18e-3ca3-4111-b254-73066c9ab19e,Inbound,Returns,Return request,Exlent ,5c016b3c-f2ec-474b-92f5-68db9a02f0f1,17/07/2023 20:33,11/08/2023 19:51,11/08/2023 19:51,11-Aug-23,VARANASI,Electronics,1181,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
f700b92a-57a9-40d0-9941-c543bdb98787,Inbound,Returns,Wrong,Nice to talk with cm care thnx,d904fc1f-e6e8-4b17-afde-6877bb306c84,07/08/2023 00:22,13/08/2023 23:02,13/08/2023 23:03,13-Aug-23,NEW DELHI,LifeStyle,960,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
5776b248-c7e7-424b-8818-86ce36b4db7d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:34,12/08/2023 11:03,12-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
83808dce-4e25-4fc4-8a6d-5e2ca5d07f1f,Outcall,Offers & Cashback,Other Cashback,,,,12/08/2023 11:43,12/08/2023 11:47,12-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
ebad8ac7-2bf8-44e8-be4a-14b3ea3b74fc,Inbound,Order Related,Installation/demo,,,,12/08/2023 12:33,12/08/2023 12:34,12-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
3b86236d-f6c5-4a89-b494-bd016044e12e,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:29,12/08/2023 15:11,12-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
fb323455-91ec-48d1-8db6-95529fb436fc,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 17:55,12/08/2023 17:56,12-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
19bc8d10-8128-47aa-8dc1-1566bc707bb8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:37,13/08/2023 19:11,13-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
4f38766c-d666-4fe8-9dec-f9ec56683b57,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 11:44,13/08/2023 11:52,13-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
11de9136-20b4-49d9-9f1a-135150e69d91,Email,Returns,Fraudulent User,Thanks you flif  for your support. ,,,13/08/2023 18:19,13/08/2023 18:38,13-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e9b6ca78-d90c-4a2a-bd0b-0d441827be25,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 23:48,13/08/2023 23:49,13-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
50c74292-1a79-4a4f-b4f5-a607ddd4d5a9,Inbound,Order Related,Installation/demo,Best guide,8eb3cfb2-6acb-46fb-9856-17b7393993cb,01/07/2023 22:27,12/08/2023 15:52,12/08/2023 15:57,12-Aug-23,CHIKHLI,Electronics,2499,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
65b93eb8-69f9-4a9f-9135-84d2f49b0e1e,Inbound,Returns,Fraudulent User,????????????????????,7eede653-22d6-44e8-a12b-878f3fe29cb3,07/08/2023 10:54,11/08/2023 14:58,11/08/2023 15:12,11-Aug-23,RAMNAGAR,Books & General merchandise,204,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f8123b50-6ca1-483d-bf13-1cf602f703be,Inbound,Returns,Reverse Pickup Enquiry,Solve my issue ....,0fffe59b-48e3-49a6-b0e1-8113d94d8db8,19/07/2023 15:56,12/08/2023 12:44,12/08/2023 13:03,12-Aug-23,BARIPADA,Electronics,1847,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
75e93c4f-8063-45ff-a4f6-591f0e30b238,Inbound,Product Queries,Product Specific Information,Thanks To Responsibility ,,,11/08/2023 06:38,11/08/2023 06:45,11-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
8c68d894-e802-404c-a59d-8280f2abdb3a,Inbound,Order Related,Delayed,,be040672-8a25-44dc-8207-b65e082c3d95,07/08/2023 17:48,11/08/2023 13:48,11/08/2023 13:58,11-Aug-23,MIRZAPUR,Mobile,31999,,Logan Barnett,William Park,John Smith,31-60,Morning,2
5a156a4a-f4dc-4c18-8545-5c8e3f9c9308,Inbound,Order Related,Delayed,,bf1bb51e-d2b4-42e0-9135-52f60437d352,04/08/2023 00:56,12/08/2023 15:41,12/08/2023 15:43,12-Aug-23,HYDERABAD,Mobile,26999,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
bcb57e1d-d98c-4b2d-9754-bc3717c1a256,Inbound,Order Related,Order status enquiry,,,,12/08/2023 14:58,12/08/2023 15:14,12-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
40c3be11-7edd-4f6b-a708-68f4f5f4eb5e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:28,12/08/2023 17:29,12-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
385f090b-fc33-475d-a0e6-75471f34267f,Outcall,Returns,Reverse Pickup Enquiry,Adored ,,,12/08/2023 17:48,12/08/2023 17:50,12-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
ad57f3ad-b996-49fc-8e17-bc9e35684c7b,Inbound,Returns,Fraudulent User,,,,13/08/2023 08:24,13/08/2023 09:12,13-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
0346f2b2-c24a-4ae7-8179-d1f846038bca,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 03:03,13/08/2023 03:04,13-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
1e2a7851-32da-431d-b170-9c6b90acdb0a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:54,13/08/2023 07:56,13-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
c5770dec-bd92-4c82-b0aa-e5fd92beb34e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:07,13/08/2023 16:14,13-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
3d67f3a2-677d-4c27-9ec8-ab65c1568b2e,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,,,13/08/2023 18:49,13/08/2023 19:02,13-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
7707d581-70a5-40a9-9143-513c44ee0e60,Inbound,Returns,Return request,,,,12/08/2023 07:05,12/08/2023 07:07,12-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
0af85e07-7e2f-4c35-bd58-e76de34f9f5d,Inbound,Returns,Reverse Pickup Enquiry,Product replacement should be flexible by replacement options with other similar products rather replacing with same,,,13/08/2023 07:51,13/08/2023 07:52,13-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
6028a9ef-942f-47fc-a5c9-c51a38cc938f,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 15:51,13/08/2023 23:56,13-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,3
789d1b3b-d946-4c56-9759-c2938fb04771,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 20:06,11/08/2023 20:10,11-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
efa3b71e-268a-4a38-8b79-fe47f1e4200e,Inbound,Returns,Return request,,71794fc1-775c-4748-9afd-89b3cfd9f932,11/08/2023 00:20,12/08/2023 00:04,12/08/2023 00:06,12-Aug-23,NEW DELHI,Books & General merchandise,189,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
3cd8ccc0-31c4-4539-96de-b3161983e93b,Inbound,Feedback,UnProfessional Behaviour,"Billing issues should be under concerned,so that the customer should not face any harrasment.",,,12/08/2023 10:34,12/08/2023 15:24,12-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
94d6d600-a9a0-4ffb-889a-7a9b2b563877,Inbound,Order Related,Invoice request,,,,12/08/2023 18:00,12/08/2023 18:08,12-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,1
f64b07d8-1865-4f87-886a-a7bc7a78a2c8,Inbound,Returns,Fraudulent User,,,,12/08/2023 23:28,13/08/2023 14:29,13-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
333f44ea-621f-49d0-9dfd-4bd778db0f37,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:38,13/08/2023 19:57,13-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
00daddd8-a63c-4fc9-82f7-985cd8a84aff,Inbound,Returns,Reverse Pickup Enquiry,The customer care executive is very polite and friendly. he is very helpful for us,,,13/08/2023 20:13,13/08/2023 20:16,13-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
1b924467-01df-4f48-bbee-d476fb66b264,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 21:00,13/08/2023 21:02,13-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fb9950d3-a12c-4cb2-bd32-70fd03e8061a,Inbound,Returns,Missing,,e8f50c08-6b1e-4046-94db-5bb56f1d044a,24/07/2023 19:49,13/08/2023 14:33,13/08/2023 14:51,13-Aug-23,SAMBALPUR,Home,899,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
130e17fc-ca42-4d6b-8bba-c28da7bab6f4,Inbound,Returns,Reverse Pickup Enquiry,,6ea8c7c0-2a32-4754-971b-d86926857532,07/08/2023 03:31,11/08/2023 22:46,11/08/2023 22:48,11-Aug-23,HOWRAH,LifeStyle,532,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
6015a29e-16e8-4ae7-a59a-35fd6515068d,Inbound,Returns,Return request,Good work ,,,13/08/2023 06:28,13/08/2023 06:35,13-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
d749d946-c248-4db3-aaed-690381380d61,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 19:04,13/08/2023 19:08,13-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
9a5530ff-be41-459a-a3d3-4f00cced5cfc,Inbound,Feedback,UnProfessional Behaviour,Poor delivery performanceNot a Delivery boysRowdy boys,d0632d25-10c5-40c8-aed1-9a5c95882b72,04/08/2023 18:47,11/08/2023 14:25,11/08/2023 14:25,11-Aug-23,NIZAMABAD,Books & General merchandise,519,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
e3d0701b-d6fa-4c13-b13a-1d0bf741cd36,Inbound,Returns,Missing,,056ab6b4-5418-4f1e-abd7-2367587c70e4,04/08/2023 17:55,11/08/2023 15:35,11/08/2023 16:03,11-Aug-23,HALDIA,Home,99,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
438a2136-247a-4508-a787-b14b3c0286b7,Inbound,Returns,Wrong,,b89e9734-c647-4002-aae7-8de325679d81,05/08/2023 23:55,11/08/2023 21:13,11/08/2023 21:51,11-Aug-23,MUMBAI,Books & General merchandise,5352,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dbb0c856-0774-47d8-9ce7-76d22e5a181d,Inbound,Returns,Return request,,,,13/08/2023 11:17,13/08/2023 11:38,13-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
6deaa447-7e2a-4b98-8fb3-f40f54572c38,Inbound,Returns,Return request,,,,12/08/2023 20:06,12/08/2023 20:12,12-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0a434969-567d-4164-99d9-528fb2307b1a,Inbound,Order Related,Delayed,,35f17e98-4955-4323-be2d-a6861b147325,04/08/2023 12:43,11/08/2023 12:34,11/08/2023 22:38,11-Aug-23,NIZAMABAD,Home Appliences,1499,,Logan Barnett,William Park,John Smith,31-60,Morning,3
3eeb4b8c-65a3-4e6d-ac0a-ec4652edfe01,Inbound,Order Related,Installation/demo,,541791fd-6340-4f4c-af86-e6665387dbfc,04/08/2023 16:07,11/08/2023 00:25,11/08/2023 01:04,11-Aug-23,KOZHIKODE,Electronics,1399,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
ba253732-3d9d-4d23-a0ec-e27bbccb9abe,Inbound,Product Queries,Product Specific Information,simple way to resolve my problem ,,,11/08/2023 12:32,11/08/2023 12:34,11-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
9778d5af-1769-4b56-b8df-a53e0ee44858,Inbound,Order Related,Delayed,,2a129e7b-a73d-4098-ba23-5d83994c1b3c,04/08/2023 15:23,11/08/2023 14:36,11/08/2023 14:41,11-Aug-23,BISAULI,LifeStyle,399,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
efe619a0-bfca-48d5-874b-01ec5d5e7fb4,Inbound,Returns,Reverse Pickup Enquiry,,e433a41c-a601-4f3c-ba29-326d92d440ed,05/08/2023 14:30,11/08/2023 16:43,11/08/2023 16:57,11-Aug-23,HYDERABAD,Books & General merchandise,171,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
7721eb4b-0cd1-4347-a131-aae60fc59a45,Inbound,Returns,Fraudulent User,Good,f4d1c01a-d35e-40a4-832c-0b21d5184c7f,07/08/2023 12:29,11/08/2023 19:31,11/08/2023 19:34,11-Aug-23,GODAVARIKHANI,Books & General merchandise,186,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,4
23d7adf9-6db9-45b0-90e4-f2ffba506879,Outcall,Product Queries,Product Specific Information,Good ,,,11/08/2023 19:50,11/08/2023 20:01,11-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
172b437f-fab8-472d-b9b8-bd8ba45f4f58,Inbound,Order Related,Delayed,Thanks for your understanding. Kindly deliver my product ASAP,,,13/08/2023 18:39,13/08/2023 22:02,13-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
7003301b-0ef3-44c3-bc67-746ea94b8f2b,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,,,12/08/2023 18:18,12/08/2023 18:45,12-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
58f99949-3b49-4e36-a447-a1c8d9de2c33,Inbound,Returns,Missing,,,,12/08/2023 19:23,13/08/2023 09:27,13-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
34638920-cc24-4bb3-845b-0f565dec4396,Outcall,Order Related,Customer Requested Modifications,,,,13/08/2023 15:04,13/08/2023 15:05,13-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
bfcba4fc-2ad8-4a36-a675-1fc06335a5c1,Inbound,Order Related,Order status enquiry,,4a5d36df-7170-431b-9c2a-d30bc6206db8,10/08/2023 10:06,13/08/2023 08:19,13/08/2023 08:24,13-Aug-23,MAHENDRAGARH,Books & General merchandise,99,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
89081703-9372-4eaf-85e0-257c7fddc811,Inbound,Order Related,Delayed,Delevery agent service are very poor. Many time delevery agent self returned product with giving excuse without reaching recipient. ,375f038e-c211-411c-8ddd-1fbcf0146189,06/08/2023 09:29,10/08/2023 18:33,11/08/2023 03:24,11-Aug-23,PANVEL,Books & General merchandise,369,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
98d32c94-1701-402c-8dd7-a309550aba42,Inbound,Order Related,Delayed,,4b0df4ed-42ae-409a-8c22-de250a81958d,06/08/2023 17:31,12/08/2023 08:41,12/08/2023 08:44,12-Aug-23,MANDAWAR,Books & General merchandise,491,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
b9f32214-9505-4670-ac84-d7ead678d20f,Inbound,Order Related,Delayed,GOOd customersupport,,,12/08/2023 08:03,12/08/2023 08:04,12-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
c91919bf-4069-41ba-a758-f29a342c730b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:58,12/08/2023 18:59,12-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
884c09b2-454d-42ac-a49c-981265b6addb,Inbound,Order Related,Order status enquiry,,,,13/08/2023 14:05,13/08/2023 14:05,13-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
780110fe-1b43-433b-94b8-30b12993355b,Outcall,Returns,Return request,,,,13/08/2023 22:02,13/08/2023 23:34,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
26877007-f435-415d-b240-0c9436d8bc1e,Inbound,Order Related,Delayed,Shopzilla customer service team is good but not the delivery team for sure,9d9f7035-f3cf-4586-a696-9b4e6be05f6b,03/08/2023 12:19,11/08/2023 18:25,11/08/2023 20:34,11-Aug-23,KAKINADA,LifeStyle,1279,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
611eea70-3f05-44de-9f96-93d33a47aafc,Inbound,Order Related,Order status enquiry,Great job,bf3e876f-d328-4336-b738-3214d855979f,03/08/2023 23:49,11/08/2023 11:42,11/08/2023 11:44,11-Aug-23,HYDERABAD,Home Appliences,600,,Joseph Smith,William Park,John Smith,31-60,Morning,5
cffc0778-f28f-4a35-af6f-34c29cbe47b3,Inbound,Returns,Missing,,6777dde0-4e35-43ff-819c-e73f0188caa3,08/08/2023 09:45,11/08/2023 18:15,11/08/2023 18:15,11-Aug-23,DHOLPUR,Books & General merchandise,486,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
cef51866-5c6b-4ba9-bf87-d00d8caeb323,Inbound,Returns,Return request,,,,12/08/2023 17:57,12/08/2023 17:59,12-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
46c6afe9-1b3d-4902-9eba-10c5a881370a,Outcall,Order Related,Order status enquiry,,,,12/08/2023 20:35,12/08/2023 20:46,12-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
9a4debe8-3b31-4333-b246-ea273239c736,Outcall,Returns,Missing,,,,12/08/2023 22:33,12/08/2023 22:38,12-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
069557c3-104f-41d5-9567-444b49f8dfcc,Outcall,Order Related,Order status enquiry,,,,13/08/2023 06:53,13/08/2023 06:57,13-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
52c21da4-bc39-4803-b8d0-5e151e267d60,Inbound,Returns,Reverse Pickup Enquiry,se baat karke bahut  thanki ,aca2a6e5-4ba5-42dd-a359-f1ac839afc9a,24/07/2023 06:26,09/08/2023 10:19,11/08/2023 14:52,11-Aug-23,SEHORE,LifeStyle,295,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
4d328668-f3f1-4a9f-b6ae-c0b302e99e6a,Inbound,Returns,Return request,,4ab2fffa-53f6-468b-8fc7-562b896c11a6,04/08/2023 00:46,11/08/2023 00:27,11/08/2023 00:31,11-Aug-23,SUJANGARH,LifeStyle,2309,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
224e82e7-fbd5-41a1-8e4a-07bca635a2c3,Inbound,Returns,Technician Visit,,4e51e4e8-6e2f-4f1c-b8cd-cdd6dab34a6f,18/07/2023 00:17,10/08/2023 16:57,11/08/2023 19:28,11-Aug-23,HOWRAH,Electronics,17990,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
29a59217-79a6-405b-ba56-a846fef1dff8,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 13:15,11/08/2023 13:17,11-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
4cdc7f2b-f1c6-4b58-bc74-2fc01f019cb4,Inbound,Returns,Reverse Pickup Enquiry,,ee6375ee-6671-4f05-a989-a5b75b0383a1,05/08/2023 09:46,11/08/2023 13:19,11/08/2023 22:13,11-Aug-23,SENDHWA,Electronics,1199,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
c5a568b4-9240-478e-a7ab-892dfa3bfe33,Inbound,Returns,Fraudulent User,,512d030b-95d6-4e59-8b87-5eb8126d43c2,08/08/2023 23:50,11/08/2023 17:21,11/08/2023 17:40,11-Aug-23,SILIGURI,Books & General merchandise,574,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,4
581b96c8-0344-4f11-a9bc-0c625a1710c5,Outcall,Returns,Return request,,29468053-c352-4362-addd-c77615e090f0,02/08/2023 22:41,12/08/2023 11:23,12/08/2023 23:11,12-Aug-23,NAGPUR,Electronics,999,411,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
807e8d44-9966-4965-b95d-de144cd50423,Inbound,Cancellation,Not Needed,Thank you so much ,,,12/08/2023 11:13,12/08/2023 11:16,12-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
e100173d-38a8-4030-b2a4-17a73cd63ef1,Inbound,Returns,Fraudulent User,,,,12/08/2023 16:50,12/08/2023 16:52,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3a9b73e6-51e0-4a6a-82b4-b40bdf13bcbb,Inbound,Order Related,Delayed,Giv the solution immediately,,,13/08/2023 00:11,13/08/2023 00:15,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
f00f55e0-162d-41d8-9c93-d42d7016503f,Inbound,Returns,Reverse Pickup Enquiry,Delivered products are ver poor quality. ,,,13/08/2023 11:56,13/08/2023 14:29,13-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,1
5fe9aa36-99a9-4247-ad1c-d393467c3e99,Inbound,Returns,Reverse Pickup Enquiry,excellent ,,,13/08/2023 14:42,13/08/2023 14:56,13-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
10a50b46-4ee6-4326-993a-8bdec4d6bc26,Inbound,Order Related,Invoice request,,,,13/08/2023 16:12,13/08/2023 16:15,13-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
18b99b72-1cdc-4694-8920-7e99d7444884,Inbound,Order Related,Delayed,,e73dbde9-b35c-46f0-8b2f-544802c3ed7b,05/08/2023 18:44,10/08/2023 17:36,11/08/2023 00:43,11-Aug-23,BANGALORE,Electronics,40990,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
dfc02b6d-974a-4156-ba59-1fb492d751c4,Outcall,Order Related,Installation/demo,Installation of tv is due,6deafbba-1f8b-4771-87c7-145f0fb6b773,06/08/2023 02:59,10/08/2023 17:51,11/08/2023 07:17,11-Aug-23,VIRAR,Home Appliences,28990,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,3
9af21043-950a-4f77-a7bb-ba15af4ffda3,Outcall,Returns,Return request,,0e64a01f-9e12-4bc7-9abe-c81dca6b76bb,03/08/2023 20:38,13/08/2023 11:39,13/08/2023 11:41,13-Aug-23,BONGAON,Electronics,1299,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a90d98c9-19b1-4323-ada7-0263a35dbe49,Inbound,Returns,Service Centres Related,,7955d2f9-b697-495f-bfd8-292161202b69,04/08/2023 10:41,10/08/2023 21:39,11/08/2023 00:10,11-Aug-23,W26,Electronics,999,,James Williams,Brayden Wong,John Smith,>90,Evening,5
5c6f915a-f59a-4700-acfb-2c57a15ffb97,Inbound,Returns,Reverse Pickup Enquiry,,81a6e0a3-2024-4af1-8a59-f5230a4814e8,06/08/2023 17:32,11/08/2023 14:37,11/08/2023 14:38,11-Aug-23,JAIPUR,LifeStyle,387,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
64d127bc-4691-4943-b160-67e0488bab8b,Outcall,Order Related,Installation/demo,,cdb5e519-919a-4bce-acaf-76d8b80e4bbd,26/05/2023 12:37,11/08/2023 17:58,11/08/2023 18:03,11-Aug-23,BERHAMPUR,Electronics,899,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,3
c60e1cd9-0654-408b-bc71-adf6b37115ef,Outcall,Cancellation,Not Needed,,,,12/08/2023 14:12,12/08/2023 14:13,12-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
7e46ae80-65a5-4fd3-93c0-4fab531cd5d2,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:01,13/08/2023 07:06,13-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
be979745-d2bc-4064-a284-458d8e1d0554,Inbound,Returns,Product related Issues,Amazing Behaviour ??,,,13/08/2023 16:00,13/08/2023 16:08,13-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
10633b03-7a3f-43ba-a76f-1b312bdc57fb,Inbound,Returns,Reverse Pickup Enquiry,Thanks,1543172e-642c-42bf-8c47-c79562456581,23/07/2023 16:12,12/08/2023 12:25,12/08/2023 12:34,12-Aug-23,DHANBAD,Home Appliences,12427,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0d42d7df-d71c-4fc6-ac88-c28c218125b9,Inbound,Order Related,Order status enquiry,Grocery delivery to late ,09db27ce-7fbc-4be3-b740-c99f284a5823,06/08/2023 22:26,11/08/2023 12:51,11/08/2023 18:25,11-Aug-23,MEDINIPUR,Books & General merchandise,78,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
fc1a2c41-fa33-4941-8202-b5e054701b31,Inbound,Order Related,Installation/demo,,282e87d8-0d5a-4ec9-8693-63bfa5e74e21,03/07/2023 09:11,11/08/2023 11:48,11/08/2023 11:51,11-Aug-23,AGARTALA,LifeStyle,469,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
265a6243-e519-4957-ad05-239f86fb6435,Inbound,Order Related,Priority delivery,na,6575d61d-200e-4224-962d-be1f7eab1318,11/08/2023 20:49,11/08/2023 21:53,11/08/2023 21:59,11-Aug-23,RUPNAGAR,LifeStyle,756,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
65261507-2cca-433a-b746-53555e2a01c2,Inbound,Returns,Fraudulent User,,,,12/08/2023 13:32,12/08/2023 13:52,12-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3c73ef65-fe77-4a09-bca5-1b26da931cce,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:36,12/08/2023 21:42,12-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
67d564a0-96e0-4f02-8856-ad4cc385d93d,Inbound,Cancellation,Not Needed,Worst ,,,12/08/2023 19:27,12/08/2023 19:28,12-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
79315f60-c736-4736-a79a-9143a9c7576f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:01,12/08/2023 23:04,12-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
41ef1c59-f8bf-4a2f-84f0-90d96b3d5912,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 01:50,13/08/2023 03:00,13-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
f9251370-6c80-4965-bf83-1c968962ad99,Inbound,Cancellation,Not Needed,Thanks u farahan ji,6d6719ff-dcce-4802-ac80-ec673a7fd794,09/08/2023 06:20,12/08/2023 08:48,12/08/2023 08:52,12-Aug-23,MIRZAPUR,Mobile,29999,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32058136-9c43-40ff-bff2-b03504f6a4ca,Inbound,Returns,Reverse Pickup Enquiry,Please make customer ,672b7c12-652a-481b-8183-9c3acab70f5a,30/07/2023 13:57,11/08/2023 14:19,11/08/2023 14:20,11-Aug-23,PALLADAM,LifeStyle,826,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
6bf5629f-64e2-4280-9eca-a6b5c7564017,Inbound,Returns,Wrong,Good ???? ,d76bd4f5-054e-41a7-a867-5976aeca7005,07/08/2023 00:00,11/08/2023 22:53,11/08/2023 22:57,11-Aug-23,HYDERABAD,Home Appliences,3344,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
6cc36c7d-03f3-4ce3-8fc5-8a3420598fbf,Outcall,Refund Related,Refund Enquiry,,de90bfa4-a4f0-464b-94be-625dc57e830f,27/07/2023 22:46,11/08/2023 22:34,11/08/2023 22:36,11-Aug-23,NEW DELHI,Electronics,1199,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,4
3803d2bd-45f7-4fe5-a83e-ce2a04590720,Inbound,Product Queries,Product Specific Information,Customer can directly call Customer care number.Its very time consuming process if you need any kind of help placing order ,,,12/08/2023 15:13,12/08/2023 23:32,12-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
fd106b6d-dde8-4306-9e1c-f3430ff9764c,Outcall,Refund Related,Refund Enquiry,Awesome ,7bbd2869-6604-4932-8952-abd872a2f876,26/07/2023 14:01,10/08/2023 18:21,12/08/2023 11:23,12-Aug-23,LUDHIANA,Home,1196,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
9f2ce467-1f71-4543-af5a-65ef99fd5fe5,Inbound,Returns,Reverse Pickup Enquiry,,90b17fc8-3437-4253-9937-c1c858c8fe2c,03/05/2023 18:54,11/08/2023 12:14,11/08/2023 12:16,11-Aug-23,SAFIDON,Home Appliences,3780,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
3aee8e4f-c806-42b9-adf2-5c89a3245424,Inbound,Returns,Reverse Pickup Enquiry,Worst app and customer support...Shopzilla ki mistake ki wjh se mujhe pay krna pd rha h .. i will never but anything from this disguisting app??...,5c817912-f4c3-4cf2-b2ae-8fed7d2c8831,29/07/2023 12:45,11/08/2023 18:03,12/08/2023 11:58,12-Aug-23,YAMUNANAGAR,LifeStyle,379,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
150ba411-c98f-4948-a823-851f3e301ffb,Outcall,Order Related,Delayed,,dfa2ee54-b996-4882-8188-8dbc17816732,09/08/2023 15:30,11/08/2023 18:21,11/08/2023 18:32,11-Aug-23,ALLAHABAD,Books & General merchandise,375,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2d6527e3-f708-4b16-a203-fa2ff07c8a60,Inbound,Order Related,Delayed,,94d574b0-e1d1-41f6-90b1-ae548352d40b,08/08/2023 23:43,11/08/2023 20:21,11/08/2023 21:42,11-Aug-23,FARIDABAD,Home,328,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,2
43e10070-4453-4447-bc14-e34fc17a02f7,Inbound,Returns,Return request,,,,12/08/2023 20:03,12/08/2023 20:07,12-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
3b96b01c-a616-496a-b929-bc7ffe43908b,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 21:39,13/08/2023 01:25,13-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e8bd6851-f669-46f5-99aa-6cdcf6561905,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:37,13/08/2023 15:52,13-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
7d4848bd-fcfa-422b-9013-4af8a829b092,Outcall,Shopzilla Related,General Enquiry,,,,13/08/2023 19:51,13/08/2023 20:37,13-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
9ebe8469-2f61-4496-b01a-47ef357734b6,Inbound,Refund Related,Refund Enquiry,Bahut achhe se bat kiye mujhe achha   ,a96d2bca-9aec-44b0-a674-6fda1d6615be,10/08/2023 19:18,11/08/2023 08:55,11/08/2023 08:55,11-Aug-23,MUMBAI,Electronics,2299,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5d37581f-237c-4137-a169-274687c519d5,Inbound,Refund Related,Refund Enquiry,,ab7cca78-45c6-48b5-9244-f1a29f214533,05/08/2023 08:36,11/08/2023 10:41,11/08/2023 20:18,11-Aug-23,MOHALI,LifeStyle,587,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
0a142406-ca17-4510-a682-af63868ed6e9,Inbound,Feedback,UnProfessional Behaviour,Great insult to customer from the delivery boy,fdef9aaf-5370-4784-8d99-4bd551e02d54,07/08/2023 13:46,11/08/2023 17:34,11/08/2023 17:35,11-Aug-23,UDALA,Mobile,79999,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,1
1b84fad1-8638-4bd3-9ef2-afa1b2cbb15a,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:51,12/08/2023 09:53,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ad563947-1619-4a5e-bad8-3d47e7143f2e,Inbound,Order Related,Delayed,,5fc75f44-ba50-4369-a2dd-bbf54f5ffbb9,02/07/2023 08:18,13/08/2023 19:05,13/08/2023 19:06,13-Aug-23,NEW DELHI,Electronics,945,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
540491ee-9622-4e36-b722-c10e6d2ecf87,Inbound,Returns,Return request,,10a68b4c-9f82-4650-aeb7-de729761cccd,02/08/2023 22:53,11/08/2023 21:08,11/08/2023 22:11,11-Aug-23,FATEHPUR,Home,312,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
a5c405fa-bd93-4df1-9c8a-6ee7d7d95b01,Outcall,Returns,Reverse Pickup Enquiry,,79bcc0c6-7676-4cc8-8fdd-cdf6bef729f1,04/08/2023 20:07,11/08/2023 13:09,11/08/2023 14:09,11-Aug-23,LUCKNOW,Books & General merchandise,499,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
e8627ae6-c77f-4670-900b-21cc82568b56,Inbound,Offers & Cashback,Other Cashback,Please aise he kam kerthe rhuna aap ,,,12/08/2023 08:48,12/08/2023 08:54,12-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
091085d2-96c9-4d9c-858b-b75a23cf5185,Inbound,Returns,Service Centres Related,Excellent performance ,,,12/08/2023 20:50,12/08/2023 20:53,12-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
562d4325-a055-4f9b-9fca-a00385662530,Inbound,Order Related,Invoice request,Kindly make a fecility to delete order history ,,,12/08/2023 23:26,12/08/2023 23:28,12-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
998cb777-57ad-4c18-bf2d-e32edd9f0bbb,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 14:07,13/08/2023 15:23,13-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,4
4915320b-db8e-4340-8df4-76a4b919216f,Inbound,Order Related,Delayed,,42650518-70b7-4eca-8c1c-43e51b09e8e2,24/07/2023 23:10,12/08/2023 11:18,12/08/2023 11:21,12-Aug-23,HYDERABAD,Books & General merchandise,380,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
98b1256d-8dd1-4c7d-83c9-505999f848d4,Inbound,Order Related,Delayed,Nil,13886592-81b1-4aaf-8ef1-8684dcd03514,02/08/2023 08:17,13/08/2023 07:18,13/08/2023 07:20,13-Aug-23,CHENNAI,Home,195,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
059a725c-12ff-494b-afb5-94f0aef6981c,Inbound,Returns,Reverse Pickup Enquiry,,b5d79377-d2f1-4b41-b3c0-370b85a58176,08/08/2023 07:28,11/08/2023 11:33,11/08/2023 14:36,11-Aug-23,KHANNA,LifeStyle,270,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
3566bdd6-b4bd-4d38-b726-c69097c245ea,Inbound,Returns,Fraudulent User,,,,12/08/2023 10:56,12/08/2023 10:57,12-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,1
5dda14df-afda-4797-94ac-7919cf5422e0,Inbound,Returns,Fraudulent User,,,,12/08/2023 14:09,12/08/2023 14:18,12-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
fa161333-a723-4efc-867c-6a2aae2066c9,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:53,12/08/2023 14:05,12-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f6efb6d4-6f8f-4479-8ce4-2132c62fb950,Outcall,Refund Related,Refund Related Issues,,,,12/08/2023 15:41,12/08/2023 15:46,12-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
681a44ce-09c0-4243-a2f3-743682499620,Inbound,Payments related,PayLater related,Good super customer support,,,12/08/2023 23:32,12/08/2023 23:33,12-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
ea9c7183-ba45-4692-89e9-abc54fcc9f75,Inbound,Order Related,Order status enquiry,,,,13/08/2023 10:25,13/08/2023 10:30,13-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
28cd2d90-df71-43ae-8dfa-d517314a9dc4,Inbound,Returns,Reverse Pickup Enquiry,,13d61240-8679-4d4a-966d-fd6a8c688b2e,19/07/2023 19:44,11/08/2023 10:44,11/08/2023 23:49,11-Aug-23,PATNA,LifeStyle,626,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
9d51b967-82f7-4fab-971a-73c7746b3298,Inbound,Order Related,Delayed,,e801f03c-3edd-4795-a9e4-355aa0483b8e,07/08/2023 16:35,11/08/2023 13:07,11/08/2023 13:12,11-Aug-23,GORAKHPUR,LifeStyle,369,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
2c664ae9-6627-478a-99d9-87f4d4182cfb,Inbound,Returns,Missing,,48e66226-2676-4e83-bac7-19b990e54a2e,02/08/2023 18:41,11/08/2023 13:07,11/08/2023 13:22,11-Aug-23,LUXETTIPET,LifeStyle,339,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
3cb8f57b-ddd8-4473-9a50-eea6f73e2303,Inbound,Refund Related,Refund Related Issues,,86483c79-2cf5-4216-8396-2991e0aadfbb,09/08/2023 19:20,11/08/2023 14:23,11/08/2023 14:23,11-Aug-23,ALLAHABAD,Books & General merchandise,435,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c2b6fe01-97ac-46f6-8f31-a35a356dc602,Inbound,Order Related,Invoice request,As hole customer services,,,12/08/2023 15:30,13/08/2023 10:59,13-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
48be40db-de91-4e53-b7a7-082c19a9ec02,Inbound,Feedback,UnProfessional Behaviour,Good ,,,13/08/2023 15:04,13/08/2023 15:37,13-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
fa654c67-2454-4b1d-b45d-0fa0474e494d,Outcall,Order Related,Installation/demo,Introduce chat system to communicate to customer care executives ,,,13/08/2023 15:26,13/08/2023 16:38,13-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
af678801-b397-4fa9-b9b5-7fe81036875a,Inbound,Order Related,Invoice request,,,,13/08/2023 21:14,13/08/2023 21:15,13-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
fa9d884a-cc5c-424b-a0f3-9fdd5a60c14b,Inbound,Returns,Fraudulent User,,4cace19f-f08b-45d9-8af9-a57128931b42,31/07/2023 15:16,11/08/2023 14:30,11/08/2023 14:31,11-Aug-23,ALLAHABAD,LifeStyle,2349,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
8fd23175-3f32-4579-9a43-0ec8b7e30bc2,Inbound,Payments related,Online Payment Issues,Very good ?? man,,,13/08/2023 13:29,13/08/2023 13:31,13-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
4ab35763-23fd-4e06-8062-9b5e69c748e4,Inbound,Order Related,Installation/demo,,267ba8f8-0a53-4458-869e-2b20692a9acf,07/08/2023 10:28,10/08/2023 22:30,11/08/2023 16:50,11-Aug-23,MUKERIAN,Electronics,8999,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,1
eb80e022-5eed-4773-b2fe-5bf436b5b860,Inbound,Returns,Reverse Pickup Enquiry,Most of the products now don't have refund in policy where the seller sents very low quality products or not useble.Like this time I received a wriless mic set where the jack doesn't fit in phone properly though the jack is same. Even I have tried some other phones. It must be refunded.,5beb2dc0-473f-4cf9-9cf4-54d5bd142aa4,02/08/2023 02:16,11/08/2023 17:07,11/08/2023 17:11,11-Aug-23,BELONIA,Books & General merchandise,1199,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
edddcc47-a99c-4fa2-8c36-3acb1361a98e,Inbound,Order Related,Priority delivery,Shopzilla customer care service was very good Madam provided me with the information I needed Thanks to Shopzilla customer care....,15fe6fa0-07d1-4568-a78e-bb5760771d1e,10/08/2023 11:32,11/08/2023 21:45,11/08/2023 21:48,11-Aug-23,BHUJ,Books & General merchandise,96,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fb015bc7-2ded-4acd-b433-4d35b417e18d,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 08:22,13/08/2023 08:44,13-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
308c9465-1ddd-4a6c-b24d-fd4d7abf75e9,Outcall,Order Related,Order status enquiry,,,,12/08/2023 17:55,12/08/2023 20:17,12-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
6a0f09ba-6f23-40d1-9183-c6f9f46ecd20,Inbound,Order Related,Order status enquiry,,,,12/08/2023 17:25,12/08/2023 17:31,12-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
1b42e12f-39b0-4c83-bb3d-c1b3b3576c79,Outcall,Returns,Fraudulent User,,,,13/08/2023 16:20,13/08/2023 16:32,13-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
851b83d4-0d5b-4ff4-ab92-14aa57f72fad,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:42,13/08/2023 19:44,13-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
ceb805d6-ffe5-456f-9bff-35f173a4abc6,Inbound,Product Queries,Product Specific Information,,,,09/08/2023 11:40,13/08/2023 09:27,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
93dd9c2c-00bc-4e3c-b63d-704689810f0b,Inbound,Returns,Fraudulent User,,076f54be-a94b-4c0e-a61d-cbfce5b8392e,08/08/2023 22:33,11/08/2023 21:47,11/08/2023 22:01,11-Aug-23,CHENNAI,Books & General merchandise,615,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
451c1505-50e1-4ca8-a88e-a9e1535a88b8,Inbound,Returns,Reverse Pickup Enquiry,"This   is non reliable, and Shopzilla is not helping",bad4afa7-9069-41ed-9bd6-d887174cc157,04/08/2023 22:36,12/08/2023 00:39,12/08/2023 00:55,12-Aug-23,MUMBAI,Electronics,4499,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
db746c7d-1ef3-47ed-85e9-6cdda0c6e39d,Inbound,Returns,Service Centres Related,,,,12/08/2023 06:29,12/08/2023 06:36,12-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
61a31d88-9ba8-4574-a017-0218aa341e21,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:08,12/08/2023 09:16,12-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
9f5691d7-438c-4e19-b4b7-2a315a00b2db,Outcall,Product Queries,Product Specific Information,Happy ,,,12/08/2023 20:49,12/08/2023 22:39,12-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
97023af2-6731-4e25-ae52-2b1de6bb25fc,Outcall,Returns,Wrong,,,,12/08/2023 21:05,12/08/2023 21:07,12-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
458b52dd-5402-4c74-b069-d52904ea30a4,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 21:09,12/08/2023 21:11,12-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
1008bbb5-08bb-42a5-a212-3e4e18a6eefe,Outcall,Returns,Reverse Pickup Enquiry,Good work,,,12/08/2023 22:13,12/08/2023 22:20,12-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
05e07798-e9ab-4292-bae4-abbd5a877112,Inbound,Payments related,Wallet related,,,,13/08/2023 12:19,13/08/2023 12:22,13-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
74ea6286-1eb9-4bf8-95d3-a7b1182e910d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:20,13/08/2023 13:30,13-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
9252a1e4-2a4f-4627-9863-c0b673fb084c,Inbound,Order Related,Order status enquiry,,,,13/08/2023 14:03,13/08/2023 17:50,13-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,4
8517316d-4fb9-49fa-8fe6-dbf2de9a57d8,Outcall,Returns,Reverse Pickup Enquiry,My issue is not solved,,,13/08/2023 15:44,13/08/2023 16:06,13-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
4c9be137-c6ea-48ea-b80b-5b5dda67110d,Inbound,Returns,Fraudulent User,,,,13/08/2023 22:58,13/08/2023 22:59,13-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
52b3f399-ee61-41fa-b332-d830ab176977,Inbound,Returns,Exchange / Replacement,Very thank ful,d4067d22-abd3-4dfe-bf85-04e9c8521ba3,20/07/2023 07:18,13/08/2023 15:11,13/08/2023 15:17,13-Aug-23,MEDINIPUR,Mobile,11999,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
8ae06ce2-ffd7-4c5f-9820-56226ec30275,Inbound,Returns,Return request,,1dfc1ff1-3bb6-4a87-ace5-4a15ad5b9a1c,04/08/2023 07:51,12/08/2023 11:19,12/08/2023 20:05,12-Aug-23,AMRAOTI,Electronics,1299,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
71c4d872-ed1a-4215-98fc-0753046c7637,Inbound,Returns,Fraudulent User,,009eb4ee-6bc7-45c5-95b4-6ae6e654d44a,06/08/2023 12:10,11/08/2023 11:23,11/08/2023 11:34,11-Aug-23,VADODARA,Home,193,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
c36fe8c2-285c-45b3-ba3e-4b9a7096934b,Inbound,Returns,Missing,,,,12/08/2023 20:43,12/08/2023 23:24,12-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
0f65b8cc-39a8-408b-a6d7-35cf80090784,Inbound,Order Related,Unable to track,,,,12/08/2023 21:16,12/08/2023 21:19,12-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
627c9ae8-8e58-4abe-bf4e-61caadc7a3b7,Outcall,Order Related,Delayed,Supr,,,13/08/2023 10:52,13/08/2023 10:54,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
3d1cbbdc-7071-47d6-9a4e-ad15d606c3a5,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 10:59,13/08/2023 16:24,13-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,4
beba1b56-8f50-4f4e-a35c-a22ce153db8c,Inbound,Returns,Return request,Good ,,,13/08/2023 11:25,13/08/2023 11:32,13-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
dda87951-4db1-4c9b-a3a7-62dcc356e3f7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:36,13/08/2023 18:39,13-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
fe52e3b4-9aec-419c-a24e-58c7582dbeb7,Outcall,Returns,Return request,,9a752f31-39fb-4e31-a6b4-d1e0f7a9d3a7,02/08/2023 21:39,11/08/2023 09:02,11/08/2023 09:14,11-Aug-23,SIKAR,LifeStyle,749,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
25ad704c-5447-400f-8617-07086fdf7e62,Inbound,Feedback,UnProfessional Behaviour,,43a34b06-d722-4f35-a135-227f33aba8a0,29/07/2023 09:30,11/08/2023 10:11,11/08/2023 10:13,11-Aug-23,NASHIK,LifeStyle,494,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
3081b453-f6b8-4f41-9a04-53015247288f,Inbound,Returns,Return request,Good,43fda376-49e3-417c-a11a-8d61d78bd5bb,22/07/2023 20:52,11/08/2023 12:58,11/08/2023 13:01,11-Aug-23,GIDDERBAHA,Electronics,15699,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
4a0dbfc1-c07f-42f9-97d0-6761931ef56b,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,966811f6-422b-41d6-91e4-452717ad108b,23/07/2023 12:06,11/08/2023 16:30,11/08/2023 16:32,11-Aug-23,ISLAMPUR,LifeStyle,1299,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
2658a3db-4475-4436-8b43-440283a8c579,Inbound,Returns,Return request,,eed558b5-46f7-43c7-a865-b0afb5dc855d,10/08/2023 07:13,11/08/2023 22:42,11/08/2023 22:44,11-Aug-23,MUMBAI,LifeStyle,780,,Kelly Carpenter,William Park,John Smith,61-90,Evening,4
c2e9be21-8b8b-4525-902d-65c52a6d9395,Inbound,Returns,Return request,Behaviour of executive is so attractive.,,,13/08/2023 06:53,13/08/2023 07:03,13-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
7af7e703-88c6-4139-bec8-c7571570542d,Inbound,Order Related,Installation/demo,,,,13/08/2023 13:57,13/08/2023 14:10,13-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
551d4ce3-8f08-423e-8e5c-fa8fdb2abd27,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:05,13/08/2023 18:08,13-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
72cc49a0-80f2-44f3-970e-4b40884cf85a,Inbound,Returns,Reverse Pickup Enquiry,,e41abfda-1759-4e73-9947-048b512347ab,07/08/2023 00:05,11/08/2023 13:17,11/08/2023 13:20,11-Aug-23,SIKAR,Electronics,460,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ade5c80e-6b94-4224-9cc9-72c2741f6816,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 11:48,12/08/2023 12:17,12-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
d30f1427-d147-48a5-8d45-37e2c1564d55,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 22:57,12/08/2023 23:00,12-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
047b07f4-781c-4974-957e-6f37eac1a2d5,Inbound,Cancellation,Not Needed,Awesome talking with customer executive ,,,13/08/2023 14:00,13/08/2023 14:03,13-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
0ad262af-91f9-446d-ace9-7008c8986ac0,Inbound,Order Related,Delayed,,db6d30ff-34bb-44a2-ae3f-28c415bf8458,05/08/2023 14:43,11/08/2023 18:10,11/08/2023 18:13,11-Aug-23,BHAGALPUR,Books & General merchandise,82,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
53b55c3c-7ffb-49c3-91da-7bcea5af607d,Inbound,Order Related,Order status enquiry,,00722efb-30f6-449b-9ce1-1745a0233d36,07/08/2023 16:31,12/08/2023 16:54,12/08/2023 16:56,12-Aug-23,SIROHI,Electronics,16999,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
77f8da66-6c2b-47fc-85a7-e3f98d0ab3f8,Inbound,Returns,Reverse Pickup Enquiry,,34f578c4-19ca-4c31-9dc2-123e9714f7d7,06/08/2023 02:14,11/08/2023 14:05,11/08/2023 14:32,11-Aug-23,RAJKOT,LifeStyle,454,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
7886b4c7-a7a5-434c-b1ea-f36fc98df7da,Inbound,Payments related,e-Gift Voucher,Not bad,,,11/08/2023 16:05,11/08/2023 16:06,11-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
7fcfee35-ce06-4e78-8dd3-893a86424128,Inbound,Returns,Fraudulent User,Good ,ee3fe540-472f-4288-8fa8-243a50887a8f,08/08/2023 16:54,11/08/2023 20:42,11/08/2023 20:51,11-Aug-23,NOKHA,Electronics,1599,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
19a8e073-8a9c-4d82-9f08-33e992b0c715,Inbound,Returns,Exchange / Replacement,Please be care of u r coustomer they didn't respond well i will speak with u plz make call,,,12/08/2023 21:21,12/08/2023 21:23,12-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
dff15667-bbb5-43d9-b7e3-a45c2765779f,Inbound,Returns,Return request,Customer care is good,88d3a409-af6a-483d-bac2-72eab7be5faa,25/07/2023 22:13,11/08/2023 23:59,13/08/2023 08:04,13-Aug-23,KANPUR,Electronics,999,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
61603522-748c-4175-ab49-724eb50218ae,Outcall,Returns,Return request,Please back to the previous process of return.,ae5ded00-eb72-4451-9eff-e3679f235098,02/08/2023 22:08,12/08/2023 22:10,12/08/2023 22:17,12-Aug-23,KOLKATTA,Electronics,850,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
32482709-2d4b-4302-90e6-32a1667567f1,Inbound,Returns,Return request,Excellent ,,,12/08/2023 09:42,12/08/2023 09:47,12-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
d617b149-2725-468a-934f-58b23d349623,Inbound,Order Related,Customer Requested Modifications,,,,12/08/2023 15:08,12/08/2023 15:35,12-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9c643802-9382-4ebd-b79e-7c64b24cfaf1,Inbound,Order Related,Installation/demo,Good,,,12/08/2023 13:22,12/08/2023 13:22,12-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
b347db9d-ccf1-4339-ab14-73cb53a95813,Inbound,Returns,Reverse Pickup Enquiry,Improve return or refund process.,,,13/08/2023 11:43,13/08/2023 13:24,13-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
f4018038-ca48-43e8-b3ad-db3ea9fa06ae,Inbound,Feedback,UnProfessional Behaviour,,2064f7d8-1257-4f07-8368-146208224f8b,03/08/2023 12:10,11/08/2023 19:34,11/08/2023 19:48,11-Aug-23,DOHAD,Electronics,799,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
25605759-b645-46ac-b8cf-cf72130477ec,Inbound,Order Related,Delayed,Ok,2b45edde-1264-4d06-aa0f-5f6c6a8e063b,21/06/2023 20:10,13/08/2023 09:12,13/08/2023 09:14,13-Aug-23,NEW DELHI,Home Appliences,25406,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
85412f5b-ad84-447c-9912-9f36ced68251,Inbound,Returns,Reverse Pickup Enquiry,Good ,08413141-ee27-4abc-99d6-44d0a555ffe2,17/07/2023 09:53,11/08/2023 17:21,11/08/2023 17:22,11-Aug-23,JHUMRI TELAIYA,LifeStyle,552,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
ae29fb6c-ff63-404e-8522-99a2a4ba3b45,Inbound,Order Related,Seller Cancelled Order,????????,c72da416-ee4d-4002-9e28-00d5fd325dd1,10/08/2023 15:52,11/08/2023 14:03,11/08/2023 14:06,11-Aug-23,SURAT,LifeStyle,279,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
0e42e3a9-624d-4bdb-9684-a36b99745f16,Inbound,Returns,Reverse Pickup Enquiry,Good,6490ca9f-0324-405f-a538-07412f50f942,24/06/2023 14:34,11/08/2023 21:37,11/08/2023 21:42,11-Aug-23,HODAL,LifeStyle,4459,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
e1d527a0-9a66-46f2-80d1-33d1fcc41fde,Inbound,Returns,Reverse Pickup Enquiry,,f64951f0-e822-44a0-bcd0-312c342fcbcd,06/08/2023 12:53,11/08/2023 22:05,11/08/2023 22:06,11-Aug-23,BANGALORE,LifeStyle,143,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
c8e02d7c-0144-4396-9bf1-c71eed1afe04,Inbound,Cancellation,Not Needed,Issue not resolved ,,,12/08/2023 14:41,12/08/2023 14:58,12-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
67b9dba5-fdda-4a80-85a0-189e82b088d6,Inbound,Order Related,Order status enquiry,,,,13/08/2023 11:33,13/08/2023 11:51,13-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,4
70e68895-1662-4c7d-8f11-08637fe8e834,Outcall,Returns,Missing,,,,13/08/2023 00:15,13/08/2023 08:22,13-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
43c0bbfd-f7c4-4dae-bfff-7d22edf92002,Inbound,Order Related,Installation/demo,,,,13/08/2023 08:16,13/08/2023 08:26,13-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
03d9cbe2-2324-4183-be40-5c74205ac334,Inbound,Order Related,Delayed,Telugu matlaade vallu untay  ,,,13/08/2023 20:19,13/08/2023 20:22,13-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
7374ca7c-66d7-4a3b-b5d0-e3ba279ae30f,Inbound,Returns,Reverse Pickup Enquiry,???? ?? ?? ?? ?????????? ?????? ???? ???? ???????? ????? ???? ?? ???,,,13/08/2023 14:24,13/08/2023 14:25,13-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
606941c5-a81a-4a43-85bd-41bf4da126c4,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:58,13/08/2023 18:59,13-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
5184e204-817f-4556-a63b-dd6f0387930d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:54,13/08/2023 22:55,13-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
b7b76b77-10e7-49c0-99a6-eb4804ce3359,Inbound,Cancellation,Not Needed,You shouldn't delay the order of costumer. Yesterday I order something and pay online. But Shopzilla delay my order before one week that's why I cancelled the order please don't delay again. ,7de485b2-f591-426d-9da6-960f37e61987,06/08/2023 17:02,10/08/2023 16:56,11/08/2023 07:13,11-Aug-23,NEW DELHI,Electronics,699,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
9e28d191-dd2d-4f7d-8895-dc4e753099bc,Email,Order Related,Delayed,,53ed3224-7446-48db-86ad-2ce312821425,08/08/2023 01:00,11/08/2023 20:39,11/08/2023 21:24,11-Aug-23,PONDICHERRY,Mobile,20999,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
537387d0-7f3f-4c08-b52d-8a7251c5085e,Email,Returns,Fraudulent User,,b584b718-1dcb-4055-8566-8d07ceb468a1,09/08/2023 11:13,13/08/2023 08:42,13/08/2023 12:50,13-Aug-23,FARIDABAD,Electronics,6999,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
e6b82326-6d87-454e-b06e-c419b98527c1,Inbound,Returns,Reverse Pickup Enquiry,,e0e1c723-d87d-484b-bcce-19c8f488a2a2,11/10/2022 11:46,10/08/2023 23:35,11/08/2023 15:41,11-Aug-23,MUZAFFARPUR,Electronics,699,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
aafb7dd9-307f-4957-944d-5ae4b1237d8d,Inbound,Returns,Reverse Pickup Enquiry,Poor,72c0ddd0-4b20-458a-88a7-111c19b4ab52,03/08/2023 19:33,11/08/2023 14:53,11/08/2023 17:52,11-Aug-23,ALLAHABAD,LifeStyle,314,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,1
13b4789d-fe40-4c23-bd18-08dfa75a5099,Inbound,Order Related,Invoice request,,bf89a8d5-4d6e-4a28-8b3d-fdb1ab887321,06/08/2023 18:44,11/08/2023 15:26,11/08/2023 15:36,11-Aug-23,MEERUT,Electronics,21990,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
8f96f750-a71f-47e9-ba54-e28c91fde121,Inbound,Order Related,Order status enquiry,,,,12/08/2023 10:20,12/08/2023 10:29,12-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
1c652f63-8252-4b2e-a25a-6fa08ed5fb9e,Inbound,Returns,Return request,,,,12/08/2023 22:58,12/08/2023 23:01,12-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
90fa10f6-450b-4047-a64a-791fd7ae4316,Inbound,Feedback,UnProfessional Behaviour,Good,,,13/08/2023 18:09,13/08/2023 18:16,13-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
540ddf6d-fe56-46a8-8cc0-118f2611eae7,Email,Order Related,Delayed,Thanks Shopzilla ,,,13/08/2023 18:09,13/08/2023 18:12,13-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
07e6c72c-8a6c-4a9a-ab11-46d0d1d48652,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 20:48,13/08/2023 20:51,13-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
b45aaa47-14fb-49d7-8a39-ba4783d0619e,Inbound,Order Related,Delayed,,d12fc870-095e-48dd-bd99-f875964f6550,22/07/2023 06:25,11/08/2023 18:40,11/08/2023 18:50,11-Aug-23,SITAMARHI,Furniture,469,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
c4639057-eb22-4f41-bcb0-a9f080940119,Inbound,Order Related,Invoice request,Thank you sir thank you very much you solve my problem very well ,d5ad1052-d734-47d2-8c40-5c7c42bd4394,21/07/2022 15:06,11/08/2023 00:25,11/08/2023 07:15,11-Aug-23,NAGPUR,Mobile,16999,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
40ef76d3-455f-4adc-8fd4-47a0c440bbc0,Inbound,Cancellation,Not Needed,,c24447e2-dcfc-471d-9c37-69f94e79313b,09/08/2023 10:08,11/08/2023 17:51,11/08/2023 18:21,11-Aug-23,FARIDABAD,Electronics,36990,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6c11a7a9-c0e5-4316-b44d-7958c6a4c30d,Inbound,Order Related,Delayed,Thank you   for giving me your valuable time. I m appropriate for this conversation. Well done and one more thing tell your expart don't cut the call without complete enquiry because he gave an excuse that he didn't hear me ???????. It's terrible ,,,12/08/2023 02:56,12/08/2023 03:00,12-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
0c3eb0d8-075e-4756-94ea-62c2db36fa34,Inbound,Returns,Return request,,,,13/08/2023 08:58,13/08/2023 09:20,13-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
5fd31932-1665-420c-aa1a-ea98dec66450,Inbound,Returns,Fraudulent User,Very nice,,,13/08/2023 14:29,13/08/2023 14:32,13-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
23d548f7-cfc0-4bef-9dba-a2b22a4841ca,Outcall,Returns,Return request,Behaviour is very good,,,13/08/2023 15:51,13/08/2023 16:00,13-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
b1959f9b-50eb-4eaf-80ae-5575a5ffac45,Email,Order Related,Delayed,Really poor experience.  No updates for a 50k product bought. Delayed beyond slas. ,0433663b-2eb9-4e49-aa4d-1ebe9920255b,04/08/2023 19:17,11/08/2023 17:04,11/08/2023 17:29,11-Aug-23,BANGALORE,Home Appliences,46990,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
520d18f4-750c-4647-b1e8-29c33f889757,Inbound,Order Related,Installation/demo,,7f7137d3-fb91-4a9b-a890-3c8479e8445c,,12/08/2023 13:01,12/08/2023 13:20,12-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
9139a02f-753a-4e97-b0ca-17e80291af67,Inbound,Refund Related,Refund Related Issues,,39410988-1f0d-4d39-9627-5a2b7bc9f8ea,05/08/2023 04:11,10/08/2023 08:20,12/08/2023 10:20,12-Aug-23,PASCHIMI SINGHBHUM,Books & General merchandise,1334,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
445c3f6f-22c1-4b2a-9736-fcab7098ff3c,Inbound,Returns,Return request,Thanks so much ??,bca8c417-88a8-42d0-a3df-4569f8bb9afc,06/08/2023 08:48,13/08/2023 08:51,13/08/2023 08:54,13-Aug-23,JAIPUR,Books & General merchandise,407,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
5ed5a425-2867-4e23-a4b2-886a76ae2bb3,Inbound,Returns,Reverse Pickup Enquiry,Nice talk,81beae8c-097d-4c35-8de4-813743fc78ba,27/07/2023 20:01,12/08/2023 10:08,12/08/2023 17:21,12-Aug-23,JAMMU,LifeStyle,799,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
806f4e15-1328-4428-a117-4b7175ca3aca,Inbound,Order Related,Installation/demo,,de7bf641-27bb-4b46-8589-45d2ade9645a,20/10/2022 18:45,11/08/2023 16:31,11/08/2023 17:56,11-Aug-23,MUNGER,Home Appliences,479,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
204ac7c0-a1e0-4894-8e9a-bca721265b4f,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 20:25,11/08/2023 20:48,11-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,3
31c54164-e21b-4fdf-935f-328727f13678,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:18,12/08/2023 13:29,12-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
ecc8c30a-fed2-4d1e-962c-473597a7e9a9,Inbound,Order Related,Delayed,,f0534f17-a017-4dc5-9842-1d6a162ac75e,05/08/2023 16:22,13/08/2023 07:50,13/08/2023 07:52,13-Aug-23,GURGAON,Mobile,6999,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a3ecb325-c2c7-4654-87e8-c56f1b17d57b,Inbound,Returns,Reverse Pickup Enquiry,,4030dc05-1ed1-487c-8925-86222e0e485f,21/07/2023 08:39,10/08/2023 17:36,11/08/2023 18:48,11-Aug-23,BETIA,Electronics,699,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
2c71effc-5ba4-4912-b882-90cf954f71ef,Inbound,Order Related,Installation/demo,,30f14290-f359-412a-9265-1b2aa25edc1d,,11/08/2023 00:28,11/08/2023 00:36,11-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
8a91fb1c-e688-4a26-94fe-3031c0a0c76f,Inbound,Order Related,Invoice request,NICE CUSTOMER CARE SERVICES,396917e9-0c51-4fcc-9274-36ab234a0f05,04/08/2023 11:58,11/08/2023 09:31,11/08/2023 09:39,11-Aug-23,KHIRKIYAN,Mobile,15999,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
d4e148ce-02be-4c48-baa0-61218f77d520,Inbound,Returns,Reverse Pickup Enquiry,,5364461b-40b3-4047-b035-ed7e12e08de3,26/06/2023 10:47,12/08/2023 10:23,12/08/2023 10:34,12-Aug-23,KHAMMAM,LifeStyle,1839,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,1
43938971-3284-4bde-9609-25d7bd818da7,Inbound,Returns,Missing,Thanks for supporting ,bd270f56-d639-4612-8aa4-285570ca58e9,04/08/2023 19:21,11/08/2023 23:13,12/08/2023 03:28,12-Aug-23,AGARTALA,Electronics,799,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
9b6831c9-152a-4153-a1c2-6cd96eebe826,Inbound,Shopzilla Related,General Enquiry,Good,,,13/08/2023 23:18,13/08/2023 23:19,13-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
3978a461-7c29-4ce2-951d-93149d615f17,Inbound,Returns,Reverse Pickup Enquiry,,db1f18a9-215e-4832-aa2b-3474f8a4f06c,23/07/2023 10:58,11/08/2023 13:45,11/08/2023 13:49,11-Aug-23,JHANSI,Electronics,349,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
de3340d1-b6fe-495d-b00d-ed7c8ead554b,Inbound,Refund Related,Refund Related Issues,,5bbfa8ba-950f-4e2b-a358-3ada059c1ce0,11/08/2023 10:03,11/08/2023 19:18,11/08/2023 19:21,11-Aug-23,BANGALORE,Home Appliences,500,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
14041da7-5428-4a02-bf82-a759bbdca9ee,Inbound,Returns,Return request,Good response ,713751c0-2b8a-4a1e-a25b-bdc165b444ae,30/07/2023 21:42,11/08/2023 21:55,11/08/2023 22:01,11-Aug-23,PATANCHERU,Books & General merchandise,798,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
2d774257-b5eb-4649-9c14-b286bea91931,Inbound,Returns,Reverse Pickup Enquiry,,8b535891-0bf7-4368-9e18-aa698e1cc0fa,05/08/2023 02:47,12/08/2023 00:52,12/08/2023 00:54,12-Aug-23,MUMBAI,LifeStyle,357,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
579f3b2d-3d63-4e69-bf92-73d1d01e244c,Inbound,Returns,Reverse Pickup Enquiry,You are taking lot of time for reverse pickup. ,,,12/08/2023 13:30,12/08/2023 16:33,12-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,2
b7690b4a-64a7-46bd-b663-cdcafede9420,Inbound,Order Related,Priority delivery,,,,13/08/2023 00:09,13/08/2023 01:32,13-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
7ff9077e-e9dd-4d90-bfe5-38639c72770a,Inbound,Order Related,Installation/demo,???? ?????? ??? information ?? ?? ???? ?????? ?? mail ID ?? ?? ?? ?? ??? ??? ,760d8d94-bf5f-4351-a3bb-0d8d03e40f55,16/12/2022 17:18,12/08/2023 16:00,12/08/2023 16:34,12-Aug-23,NAGDA,Home Appliences,20999,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,1
0f702eb1-ff6d-45b4-8eac-b07cda4d9c57,Inbound,Order Related,Delayed,,cc94cb63-f492-44e1-ba9a-df168321f73a,02/08/2023 19:23,11/08/2023 20:47,11/08/2023 20:49,11-Aug-23,HYDERABAD,Books & General merchandise,6499,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
4a0aaad5-53e5-4274-bccd-bad38147f189,Inbound,Payments related,Online Payment Issues,Excellent????,,,11/08/2023 14:55,11/08/2023 14:58,11-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c0c10b40-8772-4801-b506-174433f2b109,Inbound,Returns,Reverse Pickup Enquiry,,f57ce697-39b0-46ea-bfbc-22adb0207d93,06/08/2023 18:19,11/08/2023 16:39,11/08/2023 17:01,11-Aug-23,HYDERABAD,LifeStyle,144,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
0e2daad4-2185-4f85-84ae-dd7ae4a132c6,Outcall,Returns,Return request,,,,12/08/2023 12:34,12/08/2023 12:37,12-Aug-23,,,,383,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
da9dcf22-72ba-4cfd-a13a-8c0d23b4ee08,Inbound,Returns,Wrong,No issues with this coustomer care mam,,,12/08/2023 19:51,12/08/2023 19:54,12-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
af016776-74e1-4782-83fc-eb77c6868190,Inbound,Returns,Service Centres Related,,,,13/08/2023 09:55,13/08/2023 15:19,13-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
37822f79-7bc1-44f0-98d2-b72480cb057a,Outcall,Order Related,Order status enquiry,,,,13/08/2023 18:22,13/08/2023 18:23,13-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
c35cc661-2e4b-4dfc-af87-d6acada533b8,Inbound,Order Related,Installation/demo,,,,13/08/2023 23:31,13/08/2023 23:33,13-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
6015d043-f0c2-44f8-9900-8c5c7849a3dc,Inbound,Returns,Reverse Pickup Enquiry,,cdeb2789-a4ec-499f-a6dd-6715e623444f,02/08/2023 11:43,11/08/2023 10:44,11/08/2023 10:57,11-Aug-23,NABARANGPUR,Home,185,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ec866124-1de0-45a3-a716-2bc45e450066,Inbound,Order Related,Delayed,Order not delivered on date and time,bd0a2c14-b1ba-4b65-9ca3-33d74244794a,04/08/2023 13:08,12/08/2023 09:12,12/08/2023 09:28,12-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,1449,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
943a3272-f55b-4267-adea-af995b73acd9,Inbound,Order Related,Delayed,,8c1e6064-03f1-412d-945a-909420b2fac5,05/08/2023 20:54,11/08/2023 21:03,11/08/2023 21:05,11-Aug-23,SAHARSA,LifeStyle,235,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
81ba5ded-2408-4c8e-8567-ade9d2ff9553,Inbound,Returns,Reverse Pickup Enquiry,,00845a1f-ba42-4fc6-ba60-63cde8900682,24/07/2023 15:24,11/08/2023 16:57,11/08/2023 21:59,11-Aug-23,CHENNAI,Electronics,899,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
71d81309-669b-4d3f-a4e2-d244c92fb801,Outcall,Order Related,Installation/demo,,8a059423-6638-4458-bc7d-887950115a92,04/08/2023 15:03,11/08/2023 19:57,11/08/2023 20:03,11-Aug-23,JALGAON,Home Appliences,12999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
1cd28bd9-e119-4b16-adc1-8c5383a7e0e1,Inbound,Refund Related,Refund Enquiry,,d402778f-977c-4256-8554-1e9ba12a433d,04/08/2023 19:50,12/08/2023 09:37,12/08/2023 09:40,12-Aug-23,JAIPUR,Home,549,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
b93e2dab-47a6-413d-b52d-bf721beec926,Inbound,Returns,Return request,Helpful ,44ce2a03-095c-4979-979e-1920e32a26e9,01/08/2023 20:24,11/08/2023 19:53,11/08/2023 19:55,11-Aug-23,THANE,Electronics,999,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
418d6ac3-8862-4f78-83fa-8185e487592a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:58,12/08/2023 08:00,12-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
bb9fd8b8-eec6-4aaa-b022-3f826a9d7438,Inbound,Returns,Fraudulent User,Keep it up,,,12/08/2023 22:53,12/08/2023 22:55,12-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
2ad91b54-f5a6-4ed9-bb1c-8519f98653bd,Inbound,Returns,Reverse Pickup Enquiry,System should be more faster ,,,13/08/2023 10:59,13/08/2023 11:00,13-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
e6720e96-70fa-4c45-8f26-9242ac2e07ee,Outcall,Returns,Return request,"Thank you so much for my inquiry ??,??",,,13/08/2023 16:58,13/08/2023 17:01,13-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
f0e55624-0f11-4349-ab91-d7a9feaceb33,Inbound,Returns,Service Centres Related,,,,13/08/2023 17:40,13/08/2023 17:44,13-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
dcc97d42-4bd3-4f2d-b8bc-486e1f376bc8,Outcall,Returns,Wrong,No comments ,1c162664-afd8-460f-93f3-e58a8ee0ad51,25/07/2023 15:28,13/08/2023 16:32,13/08/2023 17:50,13-Aug-23,VARANASI,LifeStyle,899,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,1
e3d3cf94-d303-4b67-9b5d-d0737d9ad860,Inbound,Returns,Reverse Pickup Enquiry,,6f5e46bd-4a1e-4609-8dae-6d701f2ef3a6,22/07/2023 09:51,11/08/2023 00:01,11/08/2023 00:11,11-Aug-23,CHENNAI,Electronics,1699,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2d6e64be-23ff-4f38-9b9e-a50b814a5828,Inbound,Returns,Return request,,3c5487bc-deed-4253-ba4c-437e97bb2fa2,07/08/2023 15:31,11/08/2023 15:36,11/08/2023 15:38,11-Aug-23,BANGALORE,Books & General merchandise,166,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
ab3cf7c5-141e-4737-a773-43f8c335643f,Inbound,Returns,Return request,,8545feec-5282-4b23-8840-b4fec7617fdf,04/08/2023 00:46,11/08/2023 18:59,12/08/2023 09:46,12-Aug-23,HYDERABAD,LifeStyle,299,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6e969c63-31b9-49eb-ada3-278ce73148d4,Inbound,Returns,Reverse Pickup Enquiry,Bahut acchi ho madam,,,12/08/2023 03:12,12/08/2023 03:13,12-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
7a32c79b-18b0-41e6-9e04-1b136923bdd9,Inbound,Returns,Wrong,,,,12/08/2023 08:50,12/08/2023 08:57,12-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
6ca40260-43e5-4d09-903d-1775db3ece81,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:23,12/08/2023 10:24,12-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
3f46a16f-ac0d-405c-b17b-e92fe00b766d,Inbound,Order Related,Delayed,,,,12/08/2023 18:58,13/08/2023 21:47,13-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
ae95c005-1099-42d0-8edc-8d4f64601234,Outcall,Returns,Fraudulent User,,,,12/08/2023 21:51,12/08/2023 22:11,12-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
40245e00-5ab4-434b-b37f-ebdb10bbc72e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:23,13/08/2023 12:08,13-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
780e0d63-bffe-4c0a-8a38-afb6df31c157,Inbound,Returns,Service Centres Related,Good ,,,13/08/2023 10:52,13/08/2023 11:50,13-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8b898bc1-c2fc-40dc-b969-9df7d87863b9,Email,Refund Related,Refund Related Issues,,5c474c95-6e56-40ca-a9d3-fe97740b8223,,13/08/2023 18:42,13/08/2023 18:43,13-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
b0d42934-39e4-4173-b7be-70575a7d8eb7,Inbound,Returns,Reverse Pickup Enquiry,,aa7a45c3-9a1c-403c-a608-c295169d4caf,21/07/2023 21:15,11/08/2023 16:50,11/08/2023 16:50,11-Aug-23,MORADABAD,Electronics,1424,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
ee0e753f-5a2f-4316-b361-7dd753138c40,Inbound,Cancellation,Not Needed,,05c14e49-d219-4a43-9762-4cd17301c980,07/08/2023 22:18,11/08/2023 16:45,11/08/2023 16:45,11-Aug-23,TIRUNELVELI,Mobile,23982,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a88758c2-1fce-4ecf-91e9-cf280f9097fd,Inbound,Returns,Fraudulent User,,,,12/08/2023 17:10,12/08/2023 17:15,12-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
64aa3315-c932-4ed6-8a77-1cd1dfa2113a,Inbound,Returns,Reverse Pickup Enquiry,Issue resolved,,,13/08/2023 18:08,13/08/2023 18:12,13-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
78e19cb0-a9cf-4fdf-98db-24babd5b8bf0,Outcall,Returns,Reverse Pickup Enquiry,Very good,,,13/08/2023 18:51,13/08/2023 19:24,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
dbc8f7e0-d2a8-4e93-b079-24375b97564b,Inbound,Returns,Reverse Pickup Enquiry,,31e8db17-0540-46fd-b0f6-e66a1c914795,03/08/2023 14:15,11/08/2023 13:43,11/08/2023 13:45,11-Aug-23,JIND,Affiliates,99,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
1e12b56b-271d-412f-917d-45ce58a43946,Inbound,Product Queries,Product Specific Information,,,,10/08/2023 07:28,11/08/2023 06:59,11-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
17e61c27-b542-4238-83be-2314460e2084,Inbound,Returns,Fraudulent User,,c8d1025c-cf2f-4431-803c-5b300f0ced49,25/07/2023 20:55,11/08/2023 17:23,11/08/2023 21:13,11-Aug-23,DHARWAD,LifeStyle,2292,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,4
a8293da9-0d1c-4523-85fd-c95f254902ff,Inbound,Returns,Return request,Thnkful to Shopzilla as i issue is resolved ,693fd538-5418-4b9e-957f-ec60a5622859,08/08/2023 18:43,11/08/2023 17:39,11/08/2023 17:48,11-Aug-23,PITHORAGARH,Electronics,459,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
85802699-0692-4020-a884-bb4a6dc8a4f1,Inbound,Returns,Reverse Pickup Enquiry,Nice person ??,9a8bd014-da40-4588-968d-0ba616a0b204,02/08/2023 17:19,11/08/2023 19:40,11/08/2023 19:55,11-Aug-23,KANPUR,Books & General merchandise,2199,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9970369a-a6a8-458c-8ca3-b0031b25fb3b,Inbound,Returns,Return request,All is good ,,,12/08/2023 14:38,12/08/2023 17:06,12-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
c2660205-c39f-4c20-8c6f-9dfcdbf01590,Inbound,Returns,Damaged,First time wrost experience with Shopzilla,8630e55b-f31c-4177-8853-3b780fc77747,31/07/2023 22:29,13/08/2023 10:56,13/08/2023 11:07,13-Aug-23,MAHESANA,Electronics,2999,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3ebcb173-d2cb-4a80-b585-4322520b1195,Inbound,Order Related,Delayed,,fba19140-8074-4ad9-95ec-ee4eb463948a,07/08/2023 15:07,13/08/2023 22:37,13/08/2023 22:38,13-Aug-23,OSMANABAD,Books & General merchandise,259,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
fc028293-c736-471b-bd30-18507aece6ad,Inbound,Returns,Return request,,a8fe1e72-675b-46c3-9a20-f97a53a56d2e,06/08/2023 08:19,13/08/2023 07:41,13/08/2023 08:42,13-Aug-23,ARARIA,Books & General merchandise,625,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
10be8b91-714f-49a2-8011-46d32551a476,Inbound,Refund Related,Refund Related Issues,Vary bad my order is not provide detail..,,,12/08/2023 15:21,12/08/2023 17:43,12-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
10da2d57-d849-48c3-b3c3-7a62a3726376,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 18:53,12/08/2023 20:55,12-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
d43445ba-bd11-4b30-9fca-70e9abb641dd,Inbound,Cancellation,Not Needed,,,,12/08/2023 19:18,12/08/2023 19:56,12-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,2
c2e08eb3-fa25-4b4b-a2fd-4f043f2a0e00,Outcall,Returns,Reverse Pickup Enquiry,No problem solved ,,,13/08/2023 20:22,13/08/2023 21:09,13-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
bfbe6865-462e-4dbe-9fba-d15d4e1fc4c1,Inbound,Returns,Missing,The way to talk of customer excutive was very polite ,,,13/08/2023 20:15,13/08/2023 20:16,13-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
490fc187-b489-4295-a5c1-b2969b667ac9,Outcall,Order Related,Customer Requested Modifications,,,,13/08/2023 22:18,13/08/2023 22:21,13-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
31a3b3a5-bf08-47f1-9f1f-c103dad76300,Inbound,Returns,Wrong,Nice ,f9266b6a-9795-4744-8622-3dc05ea2ed97,19/07/2023 19:12,12/08/2023 07:35,12/08/2023 07:50,12-Aug-23,DUMKA,Electronics,1698,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
ab6bb3b9-af94-4999-b672-0e18c822d87c,Inbound,Returns,Return request,All is well ,9d4c804a-aee6-45ad-b14d-2e51f9c5f864,05/08/2023 19:56,11/08/2023 13:44,11/08/2023 13:53,11-Aug-23,BONGAIGAON,Books & General merchandise,215,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d5e279f1-3359-429c-8483-1b89bc0f80d8,Inbound,Order Related,Delayed,,,,13/08/2023 00:18,13/08/2023 00:26,13-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
7ae0a0db-d131-45e0-a995-f873b1c2c16c,Inbound,Order Related,Delayed,,804f9aa3-86cd-4e90-82aa-40c0dac9b962,04/08/2023 14:39,13/08/2023 21:08,13/08/2023 21:46,13-Aug-23,BULANDSHAHR,Books & General merchandise,349,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
ad03d633-f559-4d7b-b9e5-aa57d9563222,Inbound,Returns,Return request,behaviourwas gentle and humble,7e048058-08cd-48dc-b822-ee0e4ef81818,07/08/2023 11:26,11/08/2023 14:43,11/08/2023 14:52,11-Aug-23,KARTHIKAPPALLY,Electronics,749,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1c380f49-e6be-4663-b8ac-c9457dac5094,Inbound,Returns,Reverse Pickup Enquiry,,ee8e0853-ee46-4755-8c48-9524edb87671,06/08/2023 23:59,11/08/2023 20:19,11/08/2023 20:55,11-Aug-23,URAN,LifeStyle,290,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
004e5bf9-090d-4a0d-9e10-7561694a48a1,Inbound,Returns,Service Centres Related,,,,12/08/2023 12:40,12/08/2023 13:00,12-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
7042a45a-743f-49c6-8964-9a82c89ab06d,Inbound,Order Related,Seller Cancelled Order,Worst experience ,,,12/08/2023 17:59,12/08/2023 18:18,12-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
21b0a169-64f9-4ea9-870d-0dda347837c1,Outcall,Order Related,Installation/demo,,,,13/08/2023 13:02,13/08/2023 13:09,13-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
ef0ef6bd-cc45-4cc4-ae12-e063412c6145,Inbound,Returns,Return request,,be4d5640-0a81-44e8-a501-9cbf82eda5d5,27/07/2023 19:55,12/08/2023 06:03,12/08/2023 06:16,12-Aug-23,MADHUBANI,Electronics,2999,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
34d89c9c-ee39-4b27-85d8-573f08318c94,Inbound,Returns,Reverse Pickup Enquiry,,f3ee2e1d-31c2-48ea-84cb-5f6153a46069,03/08/2023 17:57,11/08/2023 07:59,11/08/2023 08:15,11-Aug-23,SURAT,LifeStyle,599,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
6912fd8c-fc5e-4adc-a874-a0980ab44511,Inbound,Returns,Fraudulent User,,3ce880d2-52d6-4779-9453-1219552a08dd,06/08/2023 23:50,11/08/2023 10:27,11/08/2023 16:27,11-Aug-23,CHENNAI,Books & General merchandise,149,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d1b783a0-5584-40a7-8020-4e1ad74b1654,Inbound,Returns,Wrong,Thanks Shopzilla for Argent helping ,d57287c1-9843-4a22-8e09-71f87303e051,07/08/2023 23:10,11/08/2023 16:53,11/08/2023 16:54,11-Aug-23,SWAIMADHOPUR,Books & General merchandise,1473,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e34c89fd-1c50-48c5-9056-8a3f83f7b78a,Inbound,Refund Related,Refund Enquiry,Good,f839622f-43a2-4a9f-9bf6-864941f550a4,11/08/2023 16:49,11/08/2023 17:16,11/08/2023 17:17,11-Aug-23,BHABUA,Mobile,26999,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e7ebae40-e394-4911-a0f7-a4f556eed56d,Inbound,Returns,Reverse Pickup Enquiry,I am very satisfied with him. ,e885c8ba-9fe5-443e-ab6e-b6862eac4bd8,03/08/2023 05:58,11/08/2023 23:25,11/08/2023 23:29,11-Aug-23,SASARA,Home,248,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
90797338-5231-43e4-a337-babf5f640ab6,Inbound,Returns,Return request,Good,c3c35cad-4ffd-4152-aa76-1ec25e486cc5,05/08/2023 08:31,11/08/2023 23:45,12/08/2023 00:25,12-Aug-23,MUMBAI,Books & General merchandise,231,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
07d793af-87c4-4473-b2fb-b99afe30b11a,Inbound,Product Queries,Product Specific Information,Mujhe nothing 2 ???? ?? i phone 13 ???? ?? ,,,12/08/2023 08:50,12/08/2023 09:02,12-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
5b6d0b71-9eb3-4340-98f1-5714626969d1,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:06,13/08/2023 11:08,13-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
c9565a57-57fc-4abf-b00a-a6075e89a814,Outcall,Order Related,Customer Requested Modifications,Bahut accha se bat   ha ,,,12/08/2023 20:44,12/08/2023 20:44,12-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
cdb8981b-40bc-410a-84cd-718eb3cd3235,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:03,13/08/2023 10:59,13-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,2
ee777208-dd0b-40e7-8ac8-044999ff2587,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:37,13/08/2023 19:49,13-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
5d295a3c-3a85-457d-9387-f78374878c16,Inbound,Returns,Reverse Pickup Enquiry,,8ac0caed-1890-47e3-b610-7cf61585e81f,04/08/2023 22:09,11/08/2023 06:42,11/08/2023 06:47,11-Aug-23,LAHAR,Home,531,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,2
9a947852-409a-4d3f-90b0-8308bda25ab3,Inbound,Order Related,Seller Cancelled Order,,a8ace578-6f35-4a94-832f-e594e33128da,08/08/2023 00:41,11/08/2023 10:48,11/08/2023 11:25,11-Aug-23,MUMBAI,Mobile,26999,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
7d894e16-66b8-4029-960f-95d49e457710,Inbound,Returns,Reverse Pickup Enquiry,,a2b7a4cf-0d13-4e55-906b-24da03df3ab4,06/08/2023 23:24,11/08/2023 16:37,11/08/2023 16:44,11-Aug-23,BANGALORE,LifeStyle,996,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
e5fba123-8493-480c-b050-5b1d9779b92e,Inbound,Order Related,Installation/demo,There is no need to improve your consultant talking,,,13/08/2023 13:02,13/08/2023 20:33,13-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
ca9b0cfe-6053-49b9-b2cb-ee19b1e8e261,Inbound,Order Related,Installation/demo,,,,13/08/2023 19:05,13/08/2023 20:31,13-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
318f56da-1d40-4620-ad2c-f6bf3f782119,Inbound,Order Related,Invoice request,,,,13/08/2023 20:45,13/08/2023 20:48,13-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
f3d9f38b-81f3-4aca-95be-40ee26342067,Outcall,Returns,Reverse Pickup Enquiry,"Very good service given, he heard my problem with very patient and trying to solve my problem too. Good job ",5f864e1c-054c-4efa-baff-8530b2c2c28b,05/08/2023 14:23,11/08/2023 18:12,11/08/2023 18:42,11-Aug-23,AHMEDABAD,Books & General merchandise,926,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
f2a0992f-b402-40f3-b40b-9f8533cef95e,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 09:10,13/08/2023 11:09,13-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
04a390b0-976d-4175-8e47-e6e786e9fc1d,Outcall,Product Queries,Product Specific Information,Needed facilities to view Insurance processes of products ,,,13/08/2023 22:55,13/08/2023 23:04,13-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
bf6b5a93-c1ba-4856-94c2-38afef41a8ab,Outcall,Returns,Return request,,057d0af0-04e6-4c7b-a355-cd7aa224f9a9,09/08/2023 14:13,13/08/2023 14:01,13/08/2023 14:07,13-Aug-23,PATNA,Electronics,999,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
84b73bba-099e-48a3-a6d9-7e65c4d50661,Inbound,Returns,Reverse Pickup Enquiry,,10d2dc23-f8a7-47da-8c03-1bb5b75f0df5,23/07/2023 16:52,11/08/2023 15:44,11/08/2023 15:50,11-Aug-23,LALGANJ,Books & General merchandise,105,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
4be1d02b-4365-4a71-ac51-2c86f30c8480,Inbound,Order Related,Installation/demo,,fb49e9ee-f1f9-4226-9266-0c5781b9b17d,,11/08/2023 16:47,11/08/2023 16:50,11-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
a72062e5-2238-46fc-9eb7-99ec08c49c45,Inbound,Returns,Wrong,,,,12/08/2023 12:54,12/08/2023 13:02,12-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6025e513-1e0e-47c3-bd8b-3c6a809505e9,Outcall,Cancellation,Not Needed,,,,12/08/2023 13:01,12/08/2023 13:23,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
92490fb5-cb91-4dff-a8a9-a8b61a78455e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:36,12/08/2023 19:39,12-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
8cb99b3d-c920-4750-9057-2a45a438d173,Inbound,Returns,Technician Visit,,6fbbe5f7-342b-4f34-89df-edd2d460037a,29/07/2023 17:44,10/08/2023 10:42,12/08/2023 21:01,12-Aug-23,CHOPAN,Mobile,44999,,Steve Washington,Emma Park,John Smith,>90,Morning,1
bc34a27a-bf19-4132-9629-88b09a9b6e2a,Outcall,Returns,Return request,Good girl ache se bath ki waaoo,63f549dd-1f99-4a1d-9be8-4d2de4040cce,03/08/2023 14:30,11/08/2023 13:09,11/08/2023 13:13,11-Aug-23,BARMER,Electronics,999,319,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
d307949a-a0ab-425b-8aaf-93ff044b8104,Inbound,Order Related,Delayed,,a20de296-b35d-4389-b91e-160ad865d7bc,05/08/2023 17:17,10/08/2023 23:21,11/08/2023 00:06,11-Aug-23,DALLI RAJHARA,Electronics,1099,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
b66cbadd-f1f4-4bff-b7a6-8a8b9b3d6b08,Inbound,Returns,Fraudulent User,Good service,6d4ba3c9-66a2-470c-8bb2-d54291143be9,07/08/2023 12:31,10/08/2023 22:03,11/08/2023 08:12,11-Aug-23,DEORIA,Books & General merchandise,125,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7b8114da-2a5a-4765-a2f0-47dd75b71320,Outcall,Returns,Return request,Nice experience ,ce6f79e1-a1a0-461b-9287-0a42c98cc7b6,06/08/2023 21:56,11/08/2023 14:34,11/08/2023 15:01,11-Aug-23,KEKRI,Home,1102,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
01125cb6-1279-4ae5-8ab1-ce5b3f1efac8,Outcall,Order Related,Installation/demo,,6026eda8-452b-442f-8b25-522e43c31306,22/09/2022 12:08,11/08/2023 19:31,11/08/2023 19:32,11-Aug-23,CHITRAKOOT,Electronics,1599,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fce02dcb-15e6-4d08-b8ba-63e2ea7be610,Inbound,Shopzilla Related,General Enquiry,Please cobnect fast as fast u can to custmore care,,,11/08/2023 21:12,11/08/2023 21:31,11-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
97e7ba5d-3175-4cb7-8e48-55a8eb3e9cc2,Inbound,Returns,Return request,My issue is not yet resolved but I have with Incident ID to recheck on the status hope my issues gets resolved soon and I get refund at the earliest,,,12/08/2023 12:02,12/08/2023 12:08,12-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
30aeb1b8-39fd-46e5-a218-f93dab4349b0,Inbound,Offers & Cashback,Affiliate Offers,,,,13/08/2023 15:13,13/08/2023 15:22,13-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
dbe92f4f-6cd7-46ab-9bb2-be6a30e9a81d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:12,13/08/2023 15:18,13-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
1243391c-74ca-4bc6-8d99-62ca6c439537,Inbound,Order Related,Delayed,,1b701ac4-41a7-4783-9188-c911ec38b23b,22/07/2023 14:56,11/08/2023 10:42,11/08/2023 11:13,11-Aug-23,ANANTNAG,Books & General merchandise,192,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
33318958-5075-42f4-8570-6a1b3119fc54,Inbound,Returns,Return request,Thanq ,b343ca4b-1606-4a68-81d3-4ce501e39dcf,29/07/2023 09:46,13/08/2023 21:02,13/08/2023 21:05,13-Aug-23,SIWAN,Electronics,1499,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
cb7e58bd-c79d-4d7f-90f9-28973258fa70,Inbound,Order Related,Order status enquiry,,019792ff-c0dd-4109-b724-df4e49f4b950,09/08/2023 22:01,12/08/2023 16:43,12/08/2023 16:50,12-Aug-23,MUMBAI,Mobile,23999,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
95302a7b-ff39-4efd-ba92-e9d487c3dffd,Inbound,Returns,Reverse Pickup Enquiry,"  bad,, cs team... They are useless pls educate them",b8791aaf-591e-42cf-a6e0-195152dcb6bf,09/08/2023 22:21,11/08/2023 18:16,11/08/2023 18:39,11-Aug-23,NEW DELHI,Home Appliences,387,,Daniel Davis,Madison Kim,John Smith,>90,Morning,1
ea45122c-92b3-4eea-b5d9-aad4cbfb8b48,Outcall,Returns,Return request,"Customer care was good, they need more power to solve the problems ",5bb3f507-3a7b-4287-a3fb-a4de45a93294,06/08/2023 22:50,11/08/2023 21:52,11/08/2023 22:51,11-Aug-23,DURGAPUR,Home Appliences,7999,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2588633a-7f9b-4a51-bddd-67113fdee9c0,Inbound,Returns,Reverse Pickup Enquiry,Worst company,,,13/08/2023 11:58,13/08/2023 12:31,13-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
cca4bca5-3cbf-44c2-a794-cdfaea33b96e,Inbound,Order Related,Delayed,,b789e798-a906-4c5d-a77f-63f77e587ffe,07/08/2023 21:39,11/08/2023 14:34,11/08/2023 18:05,11-Aug-23,NAVI MUMBAI,Books & General merchandise,214,,Joseph Smith,William Park,John Smith,31-60,Morning,5
aa45b277-77fe-49f2-8bf8-81886b81210e,Outcall,Returns,Return request,,d07055af-dbee-4b84-82d2-e03a527e040e,28/07/2023 23:59,12/08/2023 19:35,12/08/2023 21:25,12-Aug-23,MALEGAON,Electronics,999,398,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
4c8b189a-cc65-414e-85bc-18408f78d2c9,Inbound,Order Related,Delayed,,c2868d33-4753-40a4-8d7a-2405d3977b40,05/08/2023 12:26,13/08/2023 13:06,13/08/2023 13:48,13-Aug-23,BANGALORE,Home,258,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
d71b5bf7-e37b-45fe-81d5-b4b5c164c311,Inbound,Order Related,Installation/demo,,72c83825-7cc1-4898-9eae-a2463ffd3690,28/07/2023 20:17,11/08/2023 11:08,11/08/2023 11:11,11-Aug-23,SARAN,Electronics,2199,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e176f01c-167c-48f9-bfcd-752e3071078b,Inbound,Returns,Technician Visit,,,,12/08/2023 08:55,12/08/2023 08:57,12-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
069fe1b4-2380-4381-bd00-700884b08e93,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:10,12/08/2023 13:25,12-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
72fc63da-1789-4fd7-9b16-c90b9e06255f,Inbound,Returns,Missing,,,,12/08/2023 15:07,12/08/2023 15:09,12-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4015d008-72ae-41ad-90ee-279ed5567e9b,Outcall,Returns,Exchange / Replacement,It was really bad services by Shopzilla ,,,13/08/2023 17:50,13/08/2023 17:53,13-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
349eb12d-5e33-4965-8566-b999e494b3c1,Inbound,Order Related,Order status enquiry,satisfied,e2aa39ed-65b4-4eea-8e30-995e8a7a91d4,07/08/2023 11:29,10/08/2023 11:05,12/08/2023 16:12,12-Aug-23,AHMEDABAD,Mobile,18999,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,4
dcda5e56-7f3e-44e5-aae3-7ad28dd114f4,Inbound,Order Related,Installation/demo,,6cb291ba-e36f-4404-8fcb-258d6d586361,26/12/2022 20:15,09/08/2023 15:17,11/08/2023 15:30,11-Aug-23,SURAT,Furniture,9859,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,1
6e872ced-9273-45f4-8695-8a42e7c9a7bd,Inbound,Returns,Fraudulent User,?????????? ?? ????????? ????? ???? ?? ??? ??? ??? ?? ?? ????????? ????? ???? ?? ????????? ????? ????? ???????,1d652144-045a-4288-83a8-3364a4ffd094,07/08/2023 17:20,11/08/2023 00:11,11/08/2023 16:11,11-Aug-23,AURANGABAD,Home Appliences,14990,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
e6aa6f1d-c73a-4d1f-a712-f34ea995b2b0,Inbound,Returns,Reverse Pickup Enquiry,Very bad my problem no solve,3a5c8be1-81a4-451a-8d01-05ced32f9e91,20/07/2023 18:59,10/08/2023 14:52,12/08/2023 13:18,12-Aug-23,BEGAMPUR,Books & General merchandise,998,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,1
2c639af6-53e2-4e36-8ffa-e58b151d9b4c,Inbound,Order Related,Delayed,,158b8a84-31e9-458e-9ba5-3e292ee0b9ec,09/08/2023 06:19,12/08/2023 05:52,12/08/2023 05:53,12-Aug-23,SIRSA,Mobile,19999,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
c6023210-cb5f-4156-bebf-64eab42deee7,Inbound,Feedback,UnProfessional Behaviour,,506beac9-359f-4870-9db5-0288d3e32018,07/08/2023 00:18,10/08/2023 22:25,11/08/2023 09:08,11-Aug-23,CHENNAI,Mobile,25999,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
22c16af8-8b81-4251-883b-adf82c278a7b,Inbound,Returns,Reverse Pickup Enquiry,,1063cf06-8d08-49b0-9416-7b64559fe96c,03/08/2023 14:28,11/08/2023 14:36,11/08/2023 14:38,11-Aug-23,CHATRAPUR,LifeStyle,249,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
7c9ca139-d3be-4801-9d29-11345f1d050f,Inbound,Order Related,Delayed,,00c7b865-e714-4414-a91a-417657a6158b,06/08/2023 18:10,11/08/2023 19:21,11/08/2023 22:20,11-Aug-23,BOKARO,LifeStyle,241,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
deb28c04-16a6-4012-a47e-eb39fc255fb7,Outcall,Returns,Exchange / Replacement,Not good vivare ,94e43a27-548b-4cfd-bf93-91d0004c84e9,08/08/2023 10:10,11/08/2023 19:34,11/08/2023 19:36,11-Aug-23,DARBHANGA,Mobile,14999,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
59e3e369-34ec-4d87-bc77-228b018831fc,Inbound,Returns,Service Centres Related,In ???????????? items with no return policy there should be complete detail and availability of service centre under warranty,,,12/08/2023 10:31,12/08/2023 10:59,12-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
6a71cbd6-e312-4ef0-aeb3-47a31ac5379e,Inbound,Returns,Missing,H,,,12/08/2023 20:43,12/08/2023 20:46,12-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
300e3752-fc97-4022-acc4-06d129982dfc,Inbound,Returns,Return request,,,,13/08/2023 00:31,13/08/2023 00:34,13-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
e5c7ebdf-99bc-4b2d-be82-f44313345af0,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:40,13/08/2023 12:03,13-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
93f22564-4e35-4829-b9c7-bf6423696428,Outcall,Returns,Return request,Replacement is compulsion before returning the product?,,,13/08/2023 16:33,13/08/2023 16:34,13-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
0ea61163-f994-40ac-bb20-db2da8f13d57,Inbound,Order Related,Priority delivery,,,,13/08/2023 17:35,13/08/2023 21:18,13-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,4
5b8255b8-efc7-441b-8f13-4ab0df83b488,Outcall,Product Queries,Product Specific Information,No,,,11/08/2023 05:52,11/08/2023 05:56,11-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
4e5eb44e-da78-4c8c-80a5-7388151ffedd,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 14:39,11/08/2023 14:41,11-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e44b2d3e-9ea0-4549-8e76-c93da4273098,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,0b128d41-f427-4a0a-ab71-f6d768fc0524,04/08/2023 18:02,11/08/2023 15:09,11/08/2023 15:15,11-Aug-23,NAWADA,Electronics,299,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e730e362-c9bd-4d46-b49e-3eac05e948fd,Inbound,Offers & Cashback,Affiliate Offers,,e81d57f2-11dc-4aea-aae4-f1bcfc4e04f3,07/08/2023 01:38,11/08/2023 16:19,11/08/2023 16:39,11-Aug-23,MUMBAI,Electronics,379,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,4
3201f8f8-ef46-490d-ba2a-f5da0b61d200,Inbound,Returns,Service Centres Related,Not claim.my warranty ,,,13/08/2023 19:39,13/08/2023 19:50,13-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,1
6a4bf7ce-a504-4b9f-b410-27401ef7d265,Inbound,Returns,Service Centres Related,Shopzilla is fraud,,,12/08/2023 17:10,12/08/2023 17:10,12-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
2b649f96-8fde-4e62-8db3-66c29387a94f,Inbound,Returns,Return request,,,,13/08/2023 22:39,13/08/2023 23:09,13-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,2
8f24995d-de93-48ca-9591-e4c30449ac96,Inbound,Order Related,Order status enquiry,Ok,e25ba17d-42ba-42bc-9046-c3bc25182348,08/08/2023 16:47,12/08/2023 14:58,12/08/2023 15:00,12-Aug-23,BHUBANESWAR,LifeStyle,495,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
a8a151aa-92d6-45f7-b35a-1c6d026b6ebb,Inbound,Returns,Reverse Pickup Enquiry,,9deb929f-04d3-4529-afca-48e7720d1801,18/07/2023 13:48,12/08/2023 15:28,12/08/2023 15:50,12-Aug-23,DHAMPUR,Electronics,799,,Joseph Smith,William Park,John Smith,31-60,Morning,5
72fedc1f-89e2-423c-84c2-e62a19baffcb,Inbound,Cancellation,Return cancellation,,a32ec7e6-9806-4804-af22-eccc8780f60a,05/08/2023 07:10,11/08/2023 11:12,11/08/2023 11:14,11-Aug-23,BARDHAMAN,Books & General merchandise,404,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
733ade65-4388-4e59-823e-983117fc6f02,Inbound,Returns,Fraudulent User,,96985a60-5c85-43ef-b766-4af86e6f4b0d,07/08/2023 22:01,11/08/2023 12:28,11/08/2023 12:30,11-Aug-23,BHUBANESWAR,Books & General merchandise,227,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
fe10d323-c2d5-4ce5-ab2d-cdb134fff96a,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 12:50,11/08/2023 17:35,11-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a39f77b0-3487-4eef-bcf1-c2bc9fdccef2,Inbound,Returns,Reverse Pickup Enquiry,Nice person. Really nice,f92cf4aa-e5b4-4634-8318-f28ab478a740,03/08/2023 14:02,12/08/2023 13:04,12/08/2023 13:25,12-Aug-23,HOWRAH,Electronics,1199,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
f558ae9e-17cb-4945-8c47-e8a3842e7918,Inbound,Returns,Reverse Pickup Enquiry,I need a refund.I have already waited for 1 week to get the replacement product and it isn't delivered to me on time. Again I need to wait till 4 more days which is not fair. Kindly issue me a refund,ed137157-1f83-40ce-8f9b-e2aa73678d57,24/07/2023 15:53,11/08/2023 20:31,11/08/2023 20:32,11-Aug-23,TRIVANDRUM,Electronics,1499,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
613aa553-cb9b-46b6-af43-8bdd88e57fca,Inbound,Order Related,Invoice request,,,,12/08/2023 08:05,12/08/2023 08:07,12-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
d54c4189-dd7a-4c6f-88b1-3d8b61536f83,Inbound,Order Related,Delayed,This is the reason Shopzilla stays back in leading where SuperBuy stands first. SuperBuy makes hard efforts to deliver on specified time which you can\u2019t ,,,12/08/2023 20:50,12/08/2023 21:52,12-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,1
c072f482-e01b-483a-8e7b-3ca57af597f6,Inbound,Order Related,Installation/demo,Excellent conversation ,,,13/08/2023 08:40,13/08/2023 11:59,13-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
08962572-5671-44cb-b582-7c0fdabc37cd,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 10:59,13/08/2023 11:08,13-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,3
352a76b1-2bff-4230-a0fa-00ad987ea601,Inbound,Order Related,Installation/demo,Better,,,13/08/2023 19:09,13/08/2023 19:12,13-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
8ac26205-1bb4-4da8-842a-5504f7dc0a00,Inbound,Order Related,Delayed,Very bad service some time ,0395c310-1def-4d0c-a21f-f4c94b228215,09/08/2023 20:24,11/08/2023 18:23,11/08/2023 20:34,11-Aug-23,GURGAON,Mobile,29999,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,1
57c5c4f8-fdde-43ef-b113-b503bb29dfbd,Inbound,Returns,Wrong,,1add3b0d-5fbb-4d35-aaa9-ac077cd98dda,09/08/2023 23:26,11/08/2023 12:04,11/08/2023 12:33,11-Aug-23,PATNA,Electronics,799,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
03d35617-8d84-4b6e-9e7a-db19e4685925,Inbound,Returns,Reverse Pickup Enquiry,,16fb8b80-e76c-4957-b62f-5147debb0edb,25/07/2023 18:15,11/08/2023 14:00,11/08/2023 14:03,11-Aug-23,WEST DINAJPUR,Affiliates,157,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,4
c1f7934b-03dd-475b-9be9-27b4599563a4,Inbound,Returns,Reverse Pickup Enquiry,,60caa4f8-29cb-4f53-a90d-3729bdf1dd52,10/08/2023 13:43,11/08/2023 20:48,11/08/2023 20:49,11-Aug-23,LUCKNOW,Books & General merchandise,141,,Jessica Jones,William Park,John Smith,31-60,Morning,5
87a1daaa-a519-4e13-80de-a4bd304590d0,Inbound,Refund Related,Refund Enquiry,4,9d5d6c75-94f8-444a-af9b-5a24872d9919,06/08/2023 09:53,11/08/2023 21:48,11/08/2023 21:50,11-Aug-23,PATNA,LifeStyle,193,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
ef060241-2291-4f84-b77f-e763416ac0c3,Inbound,Payments related,Payment related Queries,,,,13/08/2023 10:34,13/08/2023 10:41,13-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b103a28c-208e-4382-b2d1-304e330260fb,Inbound,Returns,Service Centres Related,,,,13/08/2023 14:41,13/08/2023 18:32,13-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
a7499dfe-8c93-4952-93d8-f0b48456ebf4,Inbound,Order Related,Installation/demo,"SuperBuy,meesho,myntra,ajio,nykaa is 100000 times better than u ",,,13/08/2023 23:36,13/08/2023 23:57,13-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
983050e9-8861-4ce5-b003-f3541ae0a7de,Inbound,Order Related,Delayed,,f2096c64-3ab8-4d83-9121-28523c32807a,05/08/2023 08:06,13/08/2023 06:46,13/08/2023 06:49,13-Aug-23,HYDERABAD,LifeStyle,383,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a0b3e915-5612-4101-8bea-0b74fa179064,Inbound,Returns,Reverse Pickup Enquiry,,3f8790f8-63ae-4a68-8949-4420112398ca,05/08/2023 13:41,11/08/2023 22:03,11/08/2023 22:14,11-Aug-23,JAMALPUR,Books & General merchandise,176,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
ca7f5895-380d-4128-8a2f-25dc936b6bb6,Inbound,Returns,Missing,Investigate on Saler and remove fraud saler. Efficiency will automatically improve.,33e2955a-ac0e-44c9-9a90-ee21c7f3dcd4,04/08/2023 15:46,12/08/2023 16:25,12/08/2023 16:25,12-Aug-23,KOLKATA,Home,99,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
bdbdd2d8-6d84-48e8-8ee9-806ded8fb53a,Inbound,Returns,Reverse Pickup Enquiry,,a86241a5-a8e9-432f-ba63-e01ade12700a,03/08/2023 22:14,11/08/2023 18:04,11/08/2023 22:12,11-Aug-23,MARGHERITA,LifeStyle,538,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
43d05535-c656-4f1a-8837-aa906a8ac190,Inbound,Returns,Fraudulent User,,e634ecf3-f858-4898-9fc7-88648cd03345,03/08/2023 09:53,12/08/2023 16:04,13/08/2023 09:32,13-Aug-23,BHAGALPUR,LifeStyle,3749,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
ad15a740-8c2c-4ad9-93c7-f10c8720e402,Inbound,Feedback,UnProfessional Behaviour,Good ,,,12/08/2023 19:25,12/08/2023 19:26,12-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
7c533de7-de4a-4501-b085-8836332ffb05,Inbound,Returns,Service Centres Related,Good working ,,,13/08/2023 16:53,13/08/2023 16:56,13-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
e2f314bf-1e43-43c7-b00e-4b7aaff70f6f,Email,Refund Related,Refund Enquiry,,02ee1773-fe73-4d25-b3de-3f0153cbf5fd,02/08/2023 20:44,11/08/2023 14:45,11/08/2023 14:48,11-Aug-23,PUNE,LifeStyle,840,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7f1ba3b0-ea28-4760-991c-cf4a63aa4a5d,Inbound,Returns,Exchange / Replacement,Very good work ,f3b739e2-a47d-4f46-a6ef-bb6a3fac5a9b,09/08/2023 18:17,11/08/2023 05:12,11/08/2023 05:13,11-Aug-23,GURGAON,Mobile,9999,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
638c9185-f068-4179-ae2e-ce22c3d49e3c,Inbound,Returns,Reverse Pickup Enquiry,,c7d83b5c-1695-43b1-b681-ee5cc7c1c521,05/08/2023 23:48,13/08/2023 17:33,13/08/2023 17:34,13-Aug-23,CHITTORGARH,Electronics,283,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
0aa90a4f-c1f5-4ea6-b907-224c57ed3c7c,Inbound,Returns,Return request,,4030bc3d-7569-4c62-8247-fb3c40ed2f15,04/08/2023 08:18,11/08/2023 16:55,11/08/2023 16:59,11-Aug-23,ERNAKULAM,Electronics,389,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
882da4bf-c5b6-456e-bd4f-12d17549ab86,Inbound,Order Related,Order status enquiry,Abhishek nice,af16d1fa-182c-4548-8759-a75790925d31,11/08/2023 16:09,13/08/2023 23:27,13/08/2023 23:35,13-Aug-23,LUCKNOW,LifeStyle,579,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
53e0bfd0-e50f-4fee-9a04-eb71bba2d658,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 16:40,13/08/2023 17:39,13-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
84b46a0f-e54c-4d7e-941b-09bca3a4d836,Inbound,Order Related,Delayed,,9761a051-bff5-4f17-a687-9adee517a584,06/08/2023 12:41,13/08/2023 20:19,13/08/2023 20:31,13-Aug-23,CHENNAI,Home Appliences,1699,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
f1ff569f-bc31-4037-8077-6b1702281b91,Outcall,Refund Related,Refund Enquiry,,d0ace2c1-6788-4ab8-9ef3-4dbe571d8379,04/08/2023 16:47,11/08/2023 21:21,12/08/2023 09:50,12-Aug-23,AZAMGARH,Home,278,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
b9b12b42-b474-4e21-9aab-edeb21fe2bee,Inbound,Returns,Missing,Thinking ,c57689b5-75b3-4deb-b91a-f440a2381288,04/08/2023 01:48,11/08/2023 20:57,12/08/2023 03:03,12-Aug-23,BAKHTIARPUR,Home,6815,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
b3d5f736-4363-4403-add7-807ce8d6624a,Outcall,Returns,Return request,,456decfa-51a2-4bdf-a283-7182e73d3d6d,08/08/2023 21:33,13/08/2023 13:51,13/08/2023 13:53,13-Aug-23,PATNA,Electronics,999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
eb33c5df-0463-4304-b1f8-f3a63c94a8bf,Inbound,Returns,Wrong,,,,12/08/2023 12:50,12/08/2023 12:55,12-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
8a71ff79-571f-48d6-9495-a5b932644a1f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:40,12/08/2023 17:42,12-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
88063b96-d377-4542-a83a-0051632bced0,Outcall,Returns,Return request,,,,12/08/2023 19:22,12/08/2023 19:23,12-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
afe2318f-f064-41c5-bec6-78cd61e46339,Inbound,Order Related,Installation/demo,,9dd759b5-53f8-42b7-822a-ea6dd1bead58,30/01/2023 19:31,11/08/2023 00:30,12/08/2023 17:30,12-Aug-23,THANE,Home Appliences,4499,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
080d8789-6b23-4d87-9d08-76f5c5d01964,Inbound,Order Related,Delayed,Customer service man told me that your product will reach till 9pm on 11 of August I waited but No response came from delivery agent.so bad experience with Shopzilla,4bafbbbf-4457-4385-8ed9-1f36c5ed9694,09/08/2023 21:37,11/08/2023 16:57,12/08/2023 07:32,12-Aug-23,KANPUR,Electronics,1399,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
34114fb9-5dee-405d-96d9-23f402e8c8ed,Inbound,Returns,Fraudulent User,"He is a good guy, he convinced me well. Thank you ",0805f978-1add-4d17-9fda-b5b52fa4ba6f,27/07/2023 19:57,11/08/2023 09:16,11/08/2023 09:30,11-Aug-23,KOLKATTA,Books & General merchandise,275,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
c5f3205f-f17c-410e-b673-437ddcd11f40,Inbound,Refund Related,Refund Related Issues,,35a8f111-bdf0-4b1a-bb44-8b20d2a42cbe,03/08/2023 22:25,11/08/2023 20:33,11/08/2023 20:35,11-Aug-23,ALLAHABAD,LifeStyle,621,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8ea45136-bfe7-445a-bc65-78cf5dbedf46,Inbound,Returns,Reverse Pickup Enquiry,,f3898d77-ab02-4e6f-9b82-0ffba6c062d0,06/08/2023 08:29,11/08/2023 19:36,11/08/2023 19:43,11-Aug-23,HYDERABAD,Books & General merchandise,336,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
e714e2d3-b00a-4604-bea9-a4863699ddbb,Inbound,Returns,Reverse Pickup Enquiry,,09736d24-bf40-476d-beae-834d0fe86209,29/07/2023 15:20,11/08/2023 22:01,11/08/2023 22:04,11-Aug-23,SARAN,Electronics,1349,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
1921cffd-8003-4c7b-986a-e29f8ba6887b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:14,12/08/2023 10:18,12-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
619acc7a-2d31-40a9-863b-8ae0e1f6d957,Inbound,Returns,Return request,,,,13/08/2023 12:29,13/08/2023 12:30,13-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
403f9993-8eb2-4ed0-bb4e-f2c6f39d60cf,Inbound,Order Related,Order status enquiry,,531d4dc6-db6a-4b90-8e97-9fb81eff2822,06/08/2023 22:26,10/08/2023 21:48,12/08/2023 22:58,12-Aug-23,AHMEDABAD,Electronics,48990,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
5bb0d912-e24d-45cf-96f5-2b1bc9314951,Inbound,Order Related,Delayed,,64cfbf14-395d-4220-929d-3dcdabdfeb38,04/08/2023 07:32,13/08/2023 17:33,13/08/2023 17:33,13-Aug-23,AHMEDABAD,Electronics,501,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
aff271e6-e2c2-4638-8361-248093f4cbbc,Inbound,Order Related,Unable to track,,8dd50b51-cabb-4574-ae34-4f958e620d18,14/07/2023 01:27,10/08/2023 19:19,11/08/2023 07:11,11-Aug-23,BHADRESWAR,LifeStyle,1249,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,3
86ebc7a6-bf4e-4f4e-b2ec-c893223434e7,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 09:05,11/08/2023 10:24,11-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
e133c791-33c4-496d-926d-6789f5d32001,Inbound,Returns,Missing,,f10418a7-000d-4ead-bb1d-e17ff2614fc5,05/08/2023 23:33,12/08/2023 08:51,12/08/2023 10:10,12-Aug-23,MATHURA,Books & General merchandise,599,,Casey Holmes,William Park,John Smith,31-60,Morning,1
b17d3893-4f8e-451c-bf9b-603edfbc79bb,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:42,12/08/2023 16:50,12-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
a0e510a3-9f73-4164-8afe-1766ea539b18,Inbound,Returns,Service Centres Related,Please solve my issue,,,13/08/2023 00:06,13/08/2023 00:14,13-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
6fe42d52-1ee3-40ba-a2ae-e5fb20e1e33b,Outcall,Returns,Fraudulent User,,,,13/08/2023 16:26,13/08/2023 16:42,13-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
47f34ed8-bed7-4b4b-bfb6-abe62c31df8b,Inbound,Order Related,Installation/demo,Great job by customer executive support ,,,13/08/2023 17:27,13/08/2023 17:31,13-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
901fb1f5-f3ae-4ea0-a4dc-04940b296d4b,Outcall,Cancellation,Return cancellation,,,,13/08/2023 22:12,13/08/2023 22:18,13-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
0c07a63a-91c9-4eb4-aca0-49bc3086acdc,Inbound,Onboarding related,Seller onboarding,,,,11/08/2023 10:52,11/08/2023 10:59,11-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
1cf503b7-01f9-419e-a680-80b8b67bb399,Inbound,Returns,Return request,,61df5a83-dfab-4c83-83ac-abecca254b04,04/08/2023 15:01,12/08/2023 15:25,12/08/2023 15:56,12-Aug-23,BAREILLY,LifeStyle,661,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
04be5970-edf2-4960-8f34-390285238837,Inbound,Returns,Fraudulent User,,099ad1e3-7d6d-4680-99a3-a16b021689a8,08/08/2023 13:15,12/08/2023 12:42,12/08/2023 12:47,12-Aug-23,MUMBAI,Books & General merchandise,95,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
2d532ec7-a68b-4923-bece-3c5714169f42,Inbound,Returns,Return request,,,,12/08/2023 07:57,12/08/2023 09:09,12-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
5f8850f0-01eb-4c3c-b700-d43cf63d2c1f,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 15:45,12/08/2023 15:48,12-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
a731f646-4eb4-4fd9-9a84-3e9d02ea2e34,Inbound,Order Related,Order status enquiry,,,,12/08/2023 22:07,12/08/2023 23:06,12-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
c13dda67-e3fb-4c00-a733-77467e75eb8c,Inbound,Returns,Wrong,Very good ,,,12/08/2023 23:37,13/08/2023 06:54,13-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
c9ba8927-38ca-46a6-86d1-506f8045d905,Email,Refund Related,Refund Enquiry,Very friendly and very sincere,,,13/08/2023 17:13,13/08/2023 17:13,13-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
e9bd4286-4c33-4dfc-90b8-978b6efb8b64,Inbound,Order Related,Delayed,,,,13/08/2023 23:41,13/08/2023 23:43,13-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
75bc0360-b5c6-4566-9880-24d5681f2de6,Outcall,Returns,Return request,Thanku so much for resolving my problem thanks to Shopzilla.,40086ff4-4a4b-4f97-ac50-2aaca7da9571,06/08/2023 16:26,12/08/2023 10:33,12/08/2023 10:53,12-Aug-23,VIRAR,Electronics,999,221,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
6a18b56d-caa2-430c-8663-12a6628fb69b,Inbound,Returns,Service Centres Related,,7128a747-ec4b-4d26-96fb-6d19bd1ee2c5,24/06/2023 13:01,11/08/2023 07:45,11/08/2023 07:46,11-Aug-23,RAMPUR,Home Appliences,1599,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
28f3579a-89a2-4b64-be96-67c8ab27e90e,Inbound,Order Related,Order status enquiry,,,,12/08/2023 16:49,12/08/2023 16:50,12-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
3e9acab5-f2a2-483a-bf63-2c7a5d32d146,Inbound,Order Related,Delayed,,,,13/08/2023 22:44,13/08/2023 22:44,13-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
076bce38-c64e-4dfc-ad69-ec7da5e7c7aa,Inbound,Cancellation,Not Needed,There is no customer support number ,ca7bd3d4-6da1-4a00-a572-b305aad9c885,08/08/2023 20:50,11/08/2023 00:26,11/08/2023 02:48,11-Aug-23,HYDERABAD,Mobile,49999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
b9689893-825f-45ad-ae75-d76b7ae8706d,Inbound,Returns,Return request,,0c6f79fe-a8e0-4fc9-89d0-2c8e03f54bad,04/08/2023 20:12,10/08/2023 20:15,11/08/2023 08:00,11-Aug-23,BANKURA,LifeStyle,385,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
a12bca00-3038-4ae7-a89d-3a2081fad5ce,Inbound,Order Related,Customer Requested Modifications,,678a24e6-a37a-47e4-b0d5-266081aca486,07/08/2023 22:18,11/08/2023 08:05,11/08/2023 08:11,11-Aug-23,,Electronics,999,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
b833ff44-ffc3-4d9f-b643-3269ebeecf6c,Inbound,Order Related,Invoice request,,d20b073c-c693-4350-ba1d-922e298b5c95,24/09/2022 23:36,11/08/2023 10:34,11/08/2023 10:37,11-Aug-23,INDORE,Electronics,1599,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
150899c7-25d3-4680-b561-22c7ef517fec,Inbound,Returns,Return request,Very good ,7a689759-80b7-4bba-86ba-164b7de555bb,07/08/2023 11:17,11/08/2023 16:35,11/08/2023 16:41,11-Aug-23,ALLAHABAD,LifeStyle,2775,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ecb6a9c5-dd0a-456a-8b75-bf0eb3a4b8f6,Inbound,Returns,Reverse Pickup Enquiry,,a5c0d2ba-5210-4189-926f-cc0ceb0378fd,08/08/2023 11:59,11/08/2023 23:03,11/08/2023 23:12,11-Aug-23,NEW DELHI,LifeStyle,387,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,4
0f6192c2-4aa5-46f4-a55f-bb3513b42f32,Email,Refund Related,Refund Enquiry,Very nice work ,,,12/08/2023 11:41,12/08/2023 16:07,12-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7855fe0f-c1dc-4337-af97-be3633ee2bab,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:26,12/08/2023 11:29,12-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
fb49507b-4b38-4d27-bae9-5f77ae0006e0,Inbound,Offers & Cashback,Affiliate Offers,,,,12/08/2023 15:14,12/08/2023 15:23,12-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
3fa87074-b8e7-43b2-80c6-6356c1d0b391,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 16:52,12/08/2023 16:53,12-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5b7bdbbb-ed13-4220-a0e1-6c9345c3e140,Inbound,Returns,Return request,,,,12/08/2023 18:49,12/08/2023 23:24,12-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,2
abe0a431-50fe-4df8-aca2-81b8515743e4,Inbound,Returns,Fraudulent User,,,,12/08/2023 20:27,12/08/2023 20:30,12-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
79f9d9a0-8ab4-4e28-8e5f-d3ae98c8635f,Inbound,Order Related,Invoice request,,,,13/08/2023 10:22,13/08/2023 10:27,13-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3c42c630-dfcf-4ba5-b05f-f05477e261e5,Inbound,Returns,Reverse Pickup Enquiry,Accilent.,,,13/08/2023 11:54,13/08/2023 12:02,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
46804f2a-9085-4efa-9c40-6d966b2dafc4,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:29,13/08/2023 15:30,13-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
29e39584-b9de-4db7-8774-82944bf73194,Outcall,Order Related,Order status enquiry,,,,13/08/2023 17:40,13/08/2023 17:42,13-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
83f3c3c3-bbf1-4247-b4eb-3049c8ce79ab,Inbound,Returns,Reverse Pickup Enquiry,Overall good,4a8cb0cc-fffa-4f1e-a970-308330edc506,05/08/2023 10:42,11/08/2023 11:06,11/08/2023 11:39,11-Aug-23,NAGAUR,Home,228,,Timothy Grant,William Park,John Smith,31-60,Morning,5
93dc7e79-1e0c-466a-b5fe-39cf7c3919a1,Inbound,Order Related,Customer Requested Modifications,,4d86b9e6-95cb-48f8-9b4b-a49e8cd367fc,07/08/2023 20:08,11/08/2023 18:17,11/08/2023 21:27,11-Aug-23,,Electronics,799,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
0be390ec-c31a-4cb4-a137-0d548c733b55,Inbound,Returns,Return request,,a37b8de0-4a10-4e6d-b3c7-d5809ffb81e7,05/08/2023 22:29,11/08/2023 17:32,11/08/2023 17:47,11-Aug-23,PUNE,Books & General merchandise,189,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,4
d65ce6e9-212c-4b8d-99ce-a81f2f5879b7,Outcall,Order Related,Delayed,,53464fba-7d80-4db4-9b42-55ba2f5a0dca,06/08/2023 11:55,11/08/2023 18:43,12/08/2023 09:03,12-Aug-23,SEHORE,Books & General merchandise,199,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
f7edac31-45ac-4897-825e-21935b887835,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:41,12/08/2023 23:45,12-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
87d41220-11c8-45dd-afa0-c77427159ec6,Inbound,Returns,Wrong,,bd5de511-6f53-4d85-a703-c02169568136,04/08/2023 13:30,11/08/2023 18:17,11/08/2023 18:31,11-Aug-23,UTTARKASHI,Books & General merchandise,2849,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
dad76cd3-763e-4eb6-a8ab-426a6713ea9a,Inbound,Returns,Reverse Pickup Enquiry,About clothes please mention accuracy size data So that more issues do not come,,,12/08/2023 12:10,12/08/2023 12:13,12-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
954d13c7-2ebf-4536-8257-781b056f1477,Outcall,Payments related,Payment related Queries,,,,12/08/2023 13:57,12/08/2023 14:36,12-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
1c06bf36-6525-4ade-b34a-e92da0a61984,Outcall,Returns,Fraudulent User,,,,13/08/2023 06:24,13/08/2023 06:26,13-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
076907d3-b5ac-430e-8fbc-00bc604b10df,Inbound,Returns,Return request,Thank you ,,,13/08/2023 11:04,13/08/2023 11:06,13-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
3ded005a-2d33-4481-92dc-29212aab4d74,Outcall,Returns,Missing,,,,13/08/2023 15:10,13/08/2023 18:38,13-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
24ed57e8-ded0-4e19-b757-6b476a2010fb,Inbound,Returns,Reverse Pickup Enquiry,,603fcbf0-53ab-4457-9927-1a7b36fd2953,27/07/2023 18:11,13/08/2023 19:29,13/08/2023 20:29,13-Aug-23,SIKAR,Home Appliences,1499,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
440e3fd4-694d-468b-a0e9-03c3a0f322a2,Inbound,Returns,Missing,,8f61b25a-d3b1-448c-91a8-39e740d090af,05/08/2023 20:05,11/08/2023 11:14,11/08/2023 11:17,11-Aug-23,SAMASTIPUR,Books & General merchandise,247,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f9de9a2b-a21d-4df1-bb67-0279e2e25da3,Inbound,Refund Related,Refund Enquiry,,c946d96c-42b2-4847-b6b8-2ff41fa1f7e7,05/08/2023 08:01,11/08/2023 13:28,11/08/2023 13:28,11-Aug-23,JAMSHEDPUR,LifeStyle,588,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
af701d1e-a3f0-45d4-8e56-bda4b70a1094,Inbound,Shopzilla Related,General Enquiry,Good customer executive service support,,,11/08/2023 18:08,11/08/2023 19:48,11-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
7b891363-660d-4196-a372-a5aa70656fb6,Inbound,Returns,Missing,,348d54f2-8494-429f-97cc-a40a8e65d208,07/08/2023 17:54,11/08/2023 20:55,11/08/2023 21:42,11-Aug-23,NEW DELHI,LifeStyle,290,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
29225e1f-1473-452c-99fc-19d34423afff,Inbound,Order Related,Order status enquiry,,,,12/08/2023 10:11,12/08/2023 11:16,12-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
5e6d5050-dbaf-4813-ade5-3dc968b5ea4c,Outcall,Returns,Return request,,,,12/08/2023 19:13,12/08/2023 19:18,12-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
34c51acd-e81c-4e59-82fe-01a124c9ef47,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:54,13/08/2023 11:06,13-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
cdb98e15-1a83-49be-a262-9dd9e6a1f047,Inbound,Order Related,Delayed,,,,13/08/2023 10:27,13/08/2023 10:29,13-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
a8d820f3-ce69-4556-8e0f-03fb8e80f898,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 16:27,13/08/2023 16:29,13-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
02cf4c26-f110-451c-bfc1-9f4d23a93d46,Inbound,Feedback,UnProfessional Behaviour,,d7f1c54f-0538-400e-9348-6877802c8c92,19/07/2023 14:50,12/08/2023 08:06,12/08/2023 08:48,12-Aug-23,GWALIOR,Electronics,999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
598f1949-6bdb-4c31-b67a-f34fcfb349f9,Inbound,Returns,Reverse Pickup Enquiry,,23328064-77f6-41ba-8b15-abc01e8a05c5,07/08/2023 10:23,11/08/2023 18:49,11/08/2023 21:45,11-Aug-23,SULTANPUR,LifeStyle,1999,,Jason Glover,William Park,John Smith,61-90,Evening,4
25bd2da5-fc5f-4312-9a2a-7ef96d36e7bd,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 11:48,12/08/2023 11:50,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
88bed9ee-d680-4641-95e0-71badd136dc9,Email,Order Related,Delayed,,,,12/08/2023 19:12,12/08/2023 19:14,12-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,3
354bfbbf-fa0c-498c-9738-53b42e5c536d,Inbound,Returns,Return request,,,,12/08/2023 19:18,12/08/2023 20:28,12-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
b861f7ff-5b33-4682-a55d-46e8cf8d9cd9,Inbound,Order Related,Delayed,,c3e930b8-0a35-40d8-8cbe-79b24c64c640,07/08/2023 08:35,11/08/2023 20:06,11/08/2023 20:07,11-Aug-23,ALLAHABAD,LifeStyle,1899,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
a97744ae-d70e-4ce5-816d-c8294631ae96,Inbound,Returns,Wrong,,cd6d040b-5b98-4d4a-baff-55a249b03ef6,06/08/2023 20:12,11/08/2023 17:58,11/08/2023 17:59,11-Aug-23,NEW DELHI,Electronics,799,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
2d128fcd-0368-4718-a00c-8c713c307b6a,Inbound,Returns,Return request,,b6acce4f-e9d7-4278-acea-67b4a00f8e4d,07/08/2023 16:26,11/08/2023 20:16,11/08/2023 21:02,11-Aug-23,HYDERABAD,LifeStyle,444,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
409a1e56-d276-40e7-bd13-f395b676fb63,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 06:25,12/08/2023 11:08,12-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
9db081d2-9549-4e96-b130-0ea51dd3f76f,Email,Refund Related,Refund Enquiry,,,,13/08/2023 13:48,13/08/2023 13:48,13-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
f638d7cd-f555-4786-8b94-3fe00a96255c,Inbound,Order Related,Delayed,,,,13/08/2023 09:56,13/08/2023 11:49,13-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
1daf127f-5353-425c-bcf8-8d7ee90a9e7d,Outcall,Order Related,Priority delivery,,,,13/08/2023 10:07,13/08/2023 11:17,13-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,4
788d16bb-7a3c-4b8a-ac7c-e11165fe25dc,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:50,13/08/2023 10:53,13-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
4b28a92d-d02f-4ca0-b17e-eedcb25fe337,Outcall,Order Related,Delayed,,,,13/08/2023 18:31,13/08/2023 18:33,13-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d926ad9c-acd7-4dcd-8a12-a85c868ffe6c,Outcall,Returns,Service Centres Related,Good ,,,13/08/2023 19:02,13/08/2023 19:03,13-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5aa2455b-827a-422c-bf54-e835f94d924e,Inbound,Refund Related,Refund Related Issues,,6582153d-3eb5-4f2e-991e-e1caf3fc48dd,04/08/2023 20:19,11/08/2023 16:27,11/08/2023 22:41,11-Aug-23,GANJ BASODA,Electronics,997,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
3685fd42-4db1-447d-95fb-f4836234a129,Inbound,Returns,Service Centres Related,Call back,df31ba38-878c-4b38-b0d5-387949a96b8c,01/08/2023 15:37,09/08/2023 21:38,12/08/2023 11:13,12-Aug-23,CUDDALORE,Electronics,1199,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1e79a861-9655-4e1b-919a-92d954de9bba,Inbound,Returns,Wrong,Good,8cce704b-c35a-4486-9f0f-37ce2376c99d,09/08/2023 11:49,10/08/2023 22:23,11/08/2023 03:14,11-Aug-23,KOLKATA,Books & General merchandise,291,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
5881345d-3bba-458e-82d1-c847efaef900,Inbound,Returns,Return request,Excellent ,d0c2adef-d8a3-419e-9949-16b88ea9ebd5,05/08/2023 00:17,11/08/2023 00:32,11/08/2023 00:34,11-Aug-23,KOLKATA,Electronics,242,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c836c195-d97c-43f6-81d4-dfa15c65d5c9,Inbound,Order Related,Installation/demo,Very good,920f0fa0-5091-4437-9d2c-675978dcc194,05/05/2023 18:35,11/08/2023 00:40,11/08/2023 23:45,11-Aug-23,SITAMARHI,Electronics,1599,,Elizabeth Lopez,Mia Patel,Emily Chen,>90,Evening,5
c6f5a387-d390-42da-a719-2142e2eca2cb,Inbound,Order Related,Order status enquiry,,11e512cc-4f29-4f0c-b197-aced7ffddafd,07/08/2023 11:42,11/08/2023 09:07,11/08/2023 09:56,11-Aug-23,KOTA,Books & General merchandise,497,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
3aa53b12-4963-4fc9-8440-a2baa98f1cf5,Inbound,Returns,Reverse Pickup Enquiry,,d85cff66-347a-4d24-8145-9af7383ba836,28/07/2023 12:33,11/08/2023 11:42,11/08/2023 11:45,11-Aug-23,SRINAGAR,Electronics,2499,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
6b6e201a-a7a5-4a8a-8765-98034e4c83ba,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 06:24,12/08/2023 17:37,12-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
84308492-1c07-47c9-8b39-5551e0468d05,Inbound,Returns,Missing,,,,12/08/2023 06:29,12/08/2023 06:41,12-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
5a7303ad-74ea-4204-b338-236051293db2,Outcall,Returns,Return request,,,,13/08/2023 13:29,13/08/2023 15:13,13-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
bbe57954-e20a-4e65-b429-4d68723c1487,Inbound,Order Related,Delayed,huge refrigerator delivery experience sucks,c50c20f9-090d-4370-b023-aa08b85c32ee,04/08/2023 18:31,10/08/2023 20:40,11/08/2023 01:08,11-Aug-23,PONNUR,Home Appliences,86990,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,1
9b36fa5d-a253-4242-8789-87c2f1e91f31,Inbound,Returns,Reverse Pickup Enquiry,,d272de02-9e73-47ac-b22e-80cf21ed2ecf,07/08/2023 15:40,12/08/2023 09:03,12/08/2023 09:06,12-Aug-23,PATRATU,Electronics,1499,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
bf08290c-b7aa-4140-b10e-f75f63a9e0c5,Inbound,Returns,Reverse Pickup Enquiry,,3aae823d-c378-42e5-8b5a-5177cb1674df,28/07/2023 16:04,12/08/2023 07:59,12/08/2023 11:18,12-Aug-23,DUMKA,Electronics,999,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
f38ab364-ea8b-4ead-992e-0c5fdb77266a,Inbound,Payments related,Billing Related,,,,11/08/2023 10:57,11/08/2023 11:00,11-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
8a373d78-4c00-4a05-ac7b-f1f45d8d39c1,Email,Refund Related,Refund Enquiry,,1271a4ef-01d2-44f8-b6f6-36b8c17a389a,08/08/2023 21:36,11/08/2023 13:46,11/08/2023 13:50,11-Aug-23,LATUR,LifeStyle,269,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,4
1ddf1d79-2493-4536-aabe-b26587b9333f,Inbound,Returns,Return request,,0a49f51c-7184-42ba-a3af-c2f9982c54f4,06/08/2023 17:04,11/08/2023 16:24,11/08/2023 19:00,11-Aug-23,JAMNAGAR,Books & General merchandise,874,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
2737d099-04c2-4f78-a466-8417c1767e2f,Inbound,Returns,Return request,,337f383d-a821-4aa7-83d4-62d35f5c6203,08/08/2023 11:17,11/08/2023 22:36,11/08/2023 22:37,11-Aug-23,REWARI,Electronics,259,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
7ac30e80-131e-4774-9d78-1fc31f9d45a5,Inbound,Order Related,Order status enquiry,Comment ment wrong order not delivered ,,,12/08/2023 21:39,12/08/2023 21:40,12-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
63cde56a-f7f4-4b1b-a1cb-53d39586679d,Inbound,Order Related,Order status enquiry,,,,13/08/2023 10:51,13/08/2023 10:51,13-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4ad199db-1543-4e0e-a53a-2588fd11e818,Inbound,Returns,Return request,,,,13/08/2023 12:45,13/08/2023 13:21,13-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
fdfd85b0-2dbe-4a5b-b58d-13fd2b2fa780,Inbound,Order Related,Invoice request,Please have the authority to take action when we have the quality/performance issues.,,,13/08/2023 15:22,13/08/2023 15:24,13-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
6b16be6e-e32c-4698-98c5-8c907b79b46a,Inbound,Returns,Return request,Thanks,,,13/08/2023 19:26,13/08/2023 20:33,13-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
16e61fae-6d4d-4835-869c-fe0d333983c7,Inbound,Order Related,Delayed,,9984e52b-7b48-4b22-a26a-24a2692063c4,06/08/2023 12:22,11/08/2023 12:45,12/08/2023 22:35,12-Aug-23,PUNE,LifeStyle,599,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
97150814-6dc1-49b3-8501-165a0f33cead,Inbound,Refund Related,Refund Enquiry,,edba5dbe-b57a-4d7a-a083-0b64902fc0ac,09/08/2023 14:44,11/08/2023 17:33,11/08/2023 17:36,11-Aug-23,HOWRAH,Affiliates,105,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
f2a0a10a-bc11-48b6-ba2d-f99ff0901f82,Inbound,Order Related,Order status enquiry,Shopzilla logistics support is pathetic. Also there's no upfront communication in case of delay/rescheduled delivery,5eab3350-13cc-4922-95d2-ca997c789bc9,09/08/2023 07:51,11/08/2023 21:06,11/08/2023 21:26,11-Aug-23,BANGALORE,Electronics,69997,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
637c1668-50d1-4952-94fb-d6afd9d73cc3,Inbound,Returns,Service Centres Related,,b30bfc7c-615a-4804-9951-07f55e8d61b1,25/12/2022 15:52,11/08/2023 14:30,11/08/2023 16:49,11-Aug-23,MEMARI,Books & General merchandise,599,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
c25a5a85-d181-4219-a156-3bc6cd21fb27,Inbound,Order Related,Delayed,,e99dc251-684f-4644-93a3-c1cdf430bdb0,03/08/2023 14:35,12/08/2023 18:54,13/08/2023 05:49,13-Aug-23,MUMBAI,Mobile,19999,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1d450fbc-a3e3-407b-8e4c-d1232bc1bb20,Email,Returns,Wrong,Nice,a02a356c-39ff-4d01-9f10-832efdb6d8d1,25/07/2023 19:01,13/08/2023 16:46,13/08/2023 16:50,13-Aug-23,FATEHABAD,Electronics,1289,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
5529c1e4-8e7e-4354-afff-4c562971cacb,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:11,12/08/2023 16:06,12-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
bcfffb9e-2bdd-4617-b0f1-007fbbe59a03,Inbound,Cancellation,Not Needed,,,,12/08/2023 20:37,13/08/2023 01:29,13-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
995cff65-0955-4260-9ea2-e5a31f80c852,Outcall,Returns,Service Centres Related,,,,13/08/2023 00:13,13/08/2023 00:14,13-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
5430b028-6c7f-4790-915b-023d5548e1af,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 15:25,13/08/2023 15:32,13-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
375b65c3-8b2e-477f-a1a0-a24f24f871b2,Inbound,Order Related,Delayed,,,,13/08/2023 17:39,13/08/2023 17:39,13-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
d4c21a32-1f8b-417f-8640-163622708276,Outcall,Returns,Return request,Overall good ,,,13/08/2023 17:51,13/08/2023 17:54,13-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
2adbd73b-82ec-49a6-b419-8d189db1fa18,Inbound,Order Related,Order status enquiry,Very nice talking ,defafbc5-275b-4a1b-ba08-2cc5dafaba7d,06/08/2023 12:31,13/08/2023 22:45,13/08/2023 22:53,13-Aug-23,BANGALORE,Home,260,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
2ca450b8-8787-4f73-992f-9f089d547b20,Email,Refund Related,Refund Enquiry,Very very good ,21e7b11d-6468-44ef-9cb4-b2c013a795f2,04/08/2023 06:22,10/08/2023 09:05,11/08/2023 12:39,11-Aug-23,ALLAHABAD,LifeStyle,399,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ddf146e1-43cc-44e7-a710-6f05b3b2f045,Inbound,Returns,Reverse Pickup Enquiry,,aaaccb2d-f8ac-46da-9302-d36233fa0f2a,31/07/2023 17:23,11/08/2023 07:01,11/08/2023 07:04,11-Aug-23,DEBAGARH,LifeStyle,494,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
b7ef1d11-67e6-4774-a31f-3adf321eac16,Outcall,Feedback,UnProfessional Behaviour,,0ab0787f-f7bf-49af-9a84-4caab96a1e48,09/08/2023 16:03,11/08/2023 08:02,11/08/2023 08:08,11-Aug-23,ADIPUR,Electronics,1095,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
b418c3ba-3565-40f9-97ba-4e387008693b,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 10:04,11/08/2023 10:05,11-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
58ad2dfd-2371-46c4-b62e-1a4eac8c5e2d,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 00:34,13/08/2023 00:37,13-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
f043dc4a-5393-4251-a5fa-284846724d9b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 04:39,13/08/2023 04:40,13-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
1d3e53cf-1012-402c-a7d5-8ba8ebab31c8,Inbound,Order Related,Invoice request,Very nice executive and beautiful talk to me,,,13/08/2023 16:25,13/08/2023 16:30,13-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
0fad21cf-b53b-4614-8498-2d60d4b5bb84,Outcall,Returns,Fraudulent User,,,,13/08/2023 19:59,13/08/2023 20:07,13-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
cf7b5fe8-0486-4d29-a686-4a0de7e54316,Inbound,Order Related,Delayed,Customer care rep assured that order will be delivered asap but again my grocery order delivery date shifted. Hope it will be delivered by creating spl slot or as 1st delivery order ,a19cd9ea-3306-4287-ab56-4d1bf84fc48a,05/08/2023 06:17,10/08/2023 11:18,11/08/2023 08:53,11-Aug-23,LUCKNOW,Books & General merchandise,141,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
f90ff7bc-6149-48ec-ac43-7ab20bb14a16,Inbound,Returns,Reverse Pickup Enquiry,Good experience ,e39e132b-9974-44f7-8161-9bbac73bafb1,03/08/2023 07:34,10/08/2023 19:01,11/08/2023 11:42,11-Aug-23,JODHPUR,LifeStyle,444,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
fd3a3786-a7fd-4a6d-b561-025ba4247e4c,Inbound,Order Related,Installation/demo,,f49b8e59-2765-48ca-8b47-e18c6de04474,04/03/2023 22:22,11/08/2023 14:59,11/08/2023 15:01,11-Aug-23,UNNAO,Home Appliences,22719,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
72f4ae58-b881-4009-a1fa-9074c24af38b,Outcall,Returns,Reverse Pickup Enquiry,Georges ,,,12/08/2023 08:19,12/08/2023 08:20,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
89c377ca-dfe7-48e6-8292-fd2d7bb32ed0,Inbound,Order Related,Delayed,,6d7c8988-561f-4b33-833f-849e7a942c3f,06/08/2023 20:50,10/08/2023 18:53,11/08/2023 07:22,11-Aug-23,MUMBAI,Mobile,39999,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
ea1890c0-0af6-451c-baf9-7d4eab4feecf,Inbound,Order Related,Order status enquiry,,53b6ce81-cb3c-4a71-a7d3-bd983c52d471,06/08/2023 10:13,11/08/2023 09:02,11/08/2023 09:03,11-Aug-23,JAIPUR,LifeStyle,197,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
fbc0514b-6727-4528-937e-90be44bbff99,Outcall,Returns,Reverse Pickup Enquiry,,8fbc4e42-cb9f-451d-9a83-74975334af13,09/08/2023 15:19,11/08/2023 16:22,11/08/2023 16:23,11-Aug-23,BANGALORE,LifeStyle,299,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
dc94dde3-49ab-40da-ab3e-2d2521bcf1a9,Inbound,Order Related,Delayed,,,,13/08/2023 13:24,13/08/2023 13:29,13-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
92277e40-5da2-47b0-912b-af5736b950f3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:15,12/08/2023 11:16,12-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
288c7266-802a-4c16-8644-beb0f097bec8,Outcall,Returns,Technician Visit,,,,12/08/2023 12:47,12/08/2023 15:15,12-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
34e02be2-1186-4347-9764-596f41d9f5d5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:28,12/08/2023 16:31,12-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
937115ca-67ef-48f6-9184-c266bde55579,Outcall,Refund Related,Refund Related Issues,,,,13/08/2023 07:51,13/08/2023 07:52,13-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
fdf613de-25cd-4711-a77b-76204523e8e9,Email,Refund Related,Refund Enquiry,,,,13/08/2023 13:36,13/08/2023 15:16,13-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
07695997-5530-48cb-aa35-fdf1d7b4ce57,Inbound,Order Related,Order status enquiry,,96b3886e-5db3-4687-b02f-c9aae3c16d7c,26/06/2023 07:54,11/08/2023 21:21,11/08/2023 21:22,11-Aug-23,NAGAUR,Home Appliences,999,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
f27b4216-b9e5-4a63-b48a-4917da5fc530,Inbound,Returns,Reverse Pickup Enquiry,,64170def-9dec-49f1-bcfe-768b7f9e9de5,19/07/2023 21:09,11/08/2023 12:35,11/08/2023 13:05,11-Aug-23,RANCHI,Electronics,999,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,3
d71fe464-2434-4eac-b7f9-aa861412a60e,Inbound,Returns,Fraudulent User,,603d0b7f-1953-4d80-85c4-9ff99fa72969,08/08/2023 23:33,11/08/2023 11:32,13/08/2023 15:39,13-Aug-23,KANPUR,Books & General merchandise,481,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
77a169ca-5a2b-4185-8703-8a8e5e328bb1,Inbound,Returns,Reverse Pickup Enquiry,Thank you,1bec1e42-c34c-401e-8b97-624766a951ad,30/07/2023 16:41,11/08/2023 15:47,11/08/2023 17:27,11-Aug-23,JAIPUR,LifeStyle,132,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
ad4dcd18-0eb5-4258-ae4e-c718b4c56777,Inbound,Order Related,Installation/demo,,6f2da535-208f-46ef-92d8-8e3ec3599990,,11/08/2023 23:26,11/08/2023 23:52,11-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
c604ecd5-08cb-4758-903a-ffd21079e60c,Inbound,Returns,Reverse Pickup Enquiry,Thank you,,,12/08/2023 08:50,12/08/2023 09:16,12-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
ec1ad893-61cf-4233-ba71-9b9a949e3737,Inbound,Returns,Return request,,,,13/08/2023 11:33,13/08/2023 11:36,13-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
36f573fe-9c45-4ad1-b6e7-a385fb502238,Inbound,Returns,Return request,,,,13/08/2023 08:47,13/08/2023 10:07,13-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
f611d8c8-82f2-416e-ae01-ef6b6daf91b9,Inbound,Returns,Return request,,,,12/08/2023 15:34,12/08/2023 15:39,12-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
44ae557c-13ea-4cf0-b401-2fde083d5768,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:30,12/08/2023 19:35,12-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
d5765418-d4e4-4850-806d-4c7345cb9c01,Inbound,Shopzilla Related,General Enquiry,Please provide Customer care number as it very difficult to connect you. ,,,12/08/2023 22:00,12/08/2023 22:20,12-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
f62d9e01-e927-45dd-8454-5cafd1c88115,Inbound,Order Related,Delayed,Please make grocery more reliable to custoemrs,,,13/08/2023 08:21,13/08/2023 08:23,13-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a29a143f-a4a7-4eae-aac3-d9b11b760d1d,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 16:20,13/08/2023 16:22,13-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
85fed3cc-18b8-4dc1-b750-829a6cc890a3,Inbound,Returns,Damaged,,c8bd0c63-2410-4f57-aa1e-3b3e510335e0,04/08/2023 16:05,11/08/2023 09:47,11/08/2023 15:40,11-Aug-23,ALIGARH,Home,60,,Mike Fields,Madison Kim,John Smith,>90,Split,5
91d60814-3bf5-4a32-8988-a72a8543c5e1,Inbound,Order Related,Installation/demo,Best wishes ,da44b368-a6c5-40df-9818-e86853985224,18/04/2023 19:32,11/08/2023 20:54,11/08/2023 20:57,11-Aug-23,JHUJHUNU,Mobile,999,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
21d0f528-321c-44c0-9709-ae0f8ebbc943,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 15:19,12/08/2023 16:58,12-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
97960637-97ac-43a7-8942-4e04b27c84ba,Email,Refund Related,Refund Enquiry,,,,12/08/2023 19:07,12/08/2023 19:08,12-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
62734ad6-558e-4985-ad78-f3b127070738,Outcall,Order Related,Installation/demo,,,,12/08/2023 22:38,12/08/2023 22:40,12-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
2302ce9e-3202-4bbc-b9c1-baedf3815166,Inbound,Order Related,Order status enquiry,,,,13/08/2023 14:20,13/08/2023 14:21,13-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
46764ffb-b8f8-4fb9-9255-fd2920703d55,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:32,13/08/2023 19:38,13-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
9052c50b-9cf8-4c00-bb4c-b22cedb1a89a,Inbound,Order Related,Order status enquiry,,1c9ec2c5-1ed0-4c3e-b762-0d212fb5f064,09/08/2023 21:56,11/08/2023 06:20,11/08/2023 12:09,11-Aug-23,HYDERABAD,Mobile,8499,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
898f90d0-b2d2-4af4-9287-908412dad443,Inbound,Returns,Fraudulent User,,0a8716c5-109a-44f4-904c-296c62c15003,09/08/2023 09:17,11/08/2023 17:15,11/08/2023 17:18,11-Aug-23,CHANDIGARH,Books & General merchandise,317,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
2c34f5cd-967c-4c76-8a7d-5d063325e7b7,Email,Returns,Service Centres Related,Worst experience ,,,12/08/2023 10:10,12/08/2023 10:11,12-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
2fa72bd4-41f6-46b9-b3aa-fd71a2a75148,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:24,12/08/2023 13:30,12-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
20db58cd-3065-4ec6-acd5-380dbe6059fc,Outcall,Returns,Return request,I am very happy ,,,12/08/2023 22:43,13/08/2023 00:26,13-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
4540c328-e328-44a6-b748-1c979fb24efb,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:00,13/08/2023 08:02,13-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
5a660c5f-a2e3-4c70-92d8-c27e2f6da3d0,Inbound,Order Related,Order status enquiry,,,,13/08/2023 08:43,13/08/2023 08:45,13-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
c106526d-917d-47c1-88fd-fe4beb75522b,Outcall,Order Related,Order status enquiry,,26051b53-5f63-4084-9522-8a0596434318,02/08/2023 20:51,12/08/2023 18:27,12/08/2023 18:28,12-Aug-23,HISAR,LifeStyle,1349,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
5298f282-ad12-40ee-8e56-2b51619d458a,Email,Returns,Reverse Pickup Enquiry,,16421208-fff7-44cc-b00b-3db623cc316b,03/08/2023 17:04,13/08/2023 20:02,13/08/2023 20:04,13-Aug-23,PATNA,,215,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
f2bb6f37-7bb8-45a7-a1b1-3f69f90a69ab,Inbound,Order Related,Seller Cancelled Order,Very bad costumer suport without resion cancel my odar ,6589002a-cb23-4d62-95e5-8d79b000d71f,10/08/2023 15:52,11/08/2023 14:00,11/08/2023 14:17,11-Aug-23,KATIHAR,LifeStyle,279,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,1
c3304eb8-ec70-44db-8ae7-d0e60f92fc4b,Inbound,Refund Related,Refund Related Issues,,f6b4d840-0bd5-49a8-b29b-b579cfcb76e0,04/08/2023 20:21,11/08/2023 22:09,11/08/2023 22:11,11-Aug-23,PATNA,Books & General merchandise,299,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
d2c58044-7acf-4a05-8178-273769e67b97,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:19,12/08/2023 12:25,12-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
70b18f23-d535-46b5-b169-d69d062df001,Inbound,Order Related,Delayed,Very good ,,,12/08/2023 16:58,12/08/2023 17:00,12-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
f24994b1-7539-43c9-92b8-f6e5aa141f2e,Inbound,Order Related,Unable to track,,,,13/08/2023 12:01,13/08/2023 12:02,13-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
d577a517-5b86-4ad3-9633-d7bd5a447726,Inbound,Returns,Return request,,322ef47b-43df-42b6-be4b-57b9c2c9d7dd,04/08/2023 17:33,10/08/2023 23:39,11/08/2023 17:11,11-Aug-23,MUMBAI,Electronics,10999,,Michael Pitts,William Park,John Smith,31-60,Evening,5
2d056cbe-fabb-4837-b9c4-7ec63cfb4623,Inbound,Returns,Reverse Pickup Enquiry,,cf63cdb0-81a9-45a2-a0b8-9753431b3a52,04/08/2023 14:00,11/08/2023 12:05,11/08/2023 12:09,11-Aug-23,NAVSARI,Books & General merchandise,210,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
95dc50a1-e6a6-40fd-a143-a63252d64833,Inbound,Returns,Reverse Pickup Enquiry,,95872f60-51ff-406d-9d7b-39bf02ef137a,05/08/2023 21:32,11/08/2023 12:50,11/08/2023 13:16,11-Aug-23,KOLKATA,LifeStyle,532,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,4
36eed1c9-8061-486a-9c0f-d25001768f72,Outcall,Order Related,Order status enquiry,Saree not returned option available,679e483e-d4ae-42e3-8f36-98fbdbc47a22,23/02/2023 19:55,11/08/2023 16:34,13/08/2023 08:50,13-Aug-23,CHARKHI DADRI,LifeStyle,841,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
02bd4c17-753d-4ee5-b21b-520bf5c1779a,Inbound,Returns,Reverse Pickup Enquiry,I happy,cf7fc87c-98b9-4838-9e5c-7f772e1b38b3,03/08/2023 19:24,11/08/2023 16:59,11/08/2023 17:20,11-Aug-23,DHOLPUR,Electronics,124,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
5d9d81e7-ab88-4357-ac73-791f403d5227,Inbound,Returns,Technician Visit,Gud work customer support,,,12/08/2023 10:23,12/08/2023 10:27,12-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
346c8f54-6d7f-4fcc-a68b-89c928f4f1af,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 14:17,12/08/2023 14:19,12-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
07beb347-3778-45d9-adbb-622456818353,Outcall,Returns,Return request,Very good work ,,,12/08/2023 16:12,12/08/2023 16:14,12-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
a81c5843-9959-4f32-a74f-f9f8815eb36e,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:03,12/08/2023 21:05,12-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
e442804f-c2de-43ee-82b4-d08f18c502e5,Outcall,Returns,Return request,,,,12/08/2023 18:14,12/08/2023 18:20,12-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
4bcf545c-f0fe-4ece-ae15-130f94e362ae,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 11:13,13/08/2023 11:37,13-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,4
1c6ee07d-46de-4234-9e2e-13ae2e286b7e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:30,13/08/2023 14:54,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
bd238fd4-e63f-435d-a308-e39f71a13e1d,Inbound,Order Related,Order status enquiry,,,,13/08/2023 21:10,13/08/2023 21:15,13-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,1
7b9ecd72-27c2-4815-b183-d1c958bb7775,Outcall,Returns,Return request,,,,13/08/2023 20:21,13/08/2023 20:22,13-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
0744e766-cd2b-4cc8-81b4-2dccfc4768cb,Inbound,Returns,Return request,,,,13/08/2023 20:17,13/08/2023 20:17,13-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
38caf65d-c933-4667-8d8a-27970d137606,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:52,13/08/2023 21:56,13-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
950936c6-78ad-4035-ac3b-84dbd6f6e556,Inbound,Returns,Exchange / Replacement,,3a2bcdf9-3725-4df4-8b79-0fc338ccbbc4,04/08/2023 14:24,11/08/2023 18:22,11/08/2023 18:30,11-Aug-23,BARABANKI,Mobile,15999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
fa9218ac-3f35-4daf-b183-d6273cb9c378,Inbound,Order Related,Delayed,,5cd60075-db28-46a7-bf18-4fbed47a8f6e,04/08/2023 20:35,13/08/2023 19:29,13/08/2023 19:39,13-Aug-23,KISHANGANJ,Mobile,9999,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
93af1c80-333f-4c4d-805b-1f7d87fc70ed,Inbound,Returns,Fraudulent User,Plz one more option in your return policy that is \"product missing or product short\",16d198bb-062c-47a2-9009-aebae502e17b,04/08/2023 19:53,11/08/2023 10:29,11/08/2023 10:32,11-Aug-23,ALLAHABAD,Books & General merchandise,131,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c5fb41bb-78d8-424e-ad07-b64949b82f66,Inbound,Order Related,Order status enquiry,,3f53c62f-ce84-4748-be24-1e49acf6e4f4,11/08/2023 03:43,12/08/2023 02:48,12/08/2023 02:49,12-Aug-23,WANAPARTHY,LifeStyle,273,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ef01d321-3ca3-40b6-946e-201a06bc41e1,Inbound,Returns,Wrong,When I was in call with mam my experience was so good and the mam is also so polite and friendly ??,7192e022-f06b-4ead-b439-b9375392ae64,07/08/2023 08:29,12/08/2023 13:15,12/08/2023 13:19,12-Aug-23,JHAJJAR,Electronics,1499,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
cbbe50b7-5bb0-463e-968e-d047d983764e,Inbound,Refund Related,Refund Related Issues,,214dcc7e-243d-4ea4-8dca-7b224e44bc59,01/07/2023 07:33,11/08/2023 13:42,11/08/2023 13:48,11-Aug-23,LUDHIANA,Home Appliences,1819,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
a7ca1fb3-9c68-44ad-90f4-98a2b9a16d79,Inbound,Order Related,Installation/demo,,b6819e58-91a0-4b0c-ac12-8d49766cd056,04/08/2023 23:35,11/08/2023 16:46,11/08/2023 16:51,11-Aug-23,GUNA,Home Appliences,5096,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
8895f0d3-f2d2-4eb6-b2b9-1f2cab97bdea,Inbound,Returns,Reverse Pickup Enquiry,Very good ,b528b8ca-b5cf-4920-8396-48a8b23b56a6,27/07/2023 08:21,13/08/2023 17:33,13/08/2023 17:35,13-Aug-23,DATIA,LifeStyle,433,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
b59abcbd-08fa-460d-9a70-fa7dab15292c,Inbound,Returns,Reverse Pickup Enquiry,,e694dca4-75fe-44ca-90bd-eb341017369b,06/08/2023 18:02,11/08/2023 18:47,11/08/2023 18:48,11-Aug-23,BHOPAL,LifeStyle,302,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3b5fc91c-cee5-453e-ac80-11a2f23eeabf,Email,Returns,Reverse Pickup Enquiry,Super support ,b07c1643-0ac0-41e5-bce8-d51ce634ded1,06/08/2023 19:44,11/08/2023 21:00,11/08/2023 21:03,11-Aug-23,CHENNAI,Mobile,699,,David Perez,Lily Chen,Michael Lee,>90,Evening,2
7d249b08-3218-4ecb-a5fd-5c3b6a884db0,Outcall,Shopzilla Related,Shopzila Premium Related,Thank   ,,,12/08/2023 07:51,12/08/2023 07:55,12-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
730190dc-54de-4fec-b995-dc3bc014f726,Inbound,Returns,Exchange / Replacement,Very nice girl riddhi much supportive ,,,12/08/2023 10:53,12/08/2023 10:55,12-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
83f5db19-a726-4b58-b968-bfd49fee35ad,Inbound,Returns,Reverse Pickup Enquiry,,91cc929c-88da-4642-b2d5-bf125adb6e04,17/07/2023 14:57,13/08/2023 08:29,13/08/2023 08:31,13-Aug-23,SHAJAPUR,Books & General merchandise,1580,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
d006bc68-ece3-4f1a-9690-1e0441fb849c,Inbound,Returns,Return request,,04935e26-6d3f-4648-82a9-34bc65e14b94,05/08/2023 00:42,11/08/2023 10:17,11/08/2023 10:22,11-Aug-23,JUNNAR,Electronics,999,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
02da00f3-9ee9-45a6-91e3-a32523d3a1f8,Inbound,Refund Related,Refund Enquiry,More clarity with product.,c021d736-803f-49ca-8888-0e940cbfe1e4,31/07/2023 09:56,11/08/2023 14:20,11/08/2023 16:30,11-Aug-23,HALDWANI,Home,248,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
2e0937c8-100b-48c0-b9dc-47111f4acd61,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 04:32,12/08/2023 04:37,12-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
9067a81a-2f6d-46cf-851e-2ebd74993c7d,Inbound,Returns,Return request,Tq,,,12/08/2023 16:09,12/08/2023 16:11,12-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
c3e4727c-6cba-4b1d-9184-1c2295213716,Inbound,Order Related,Invoice request,The PDF invoice can't be open.,,,12/08/2023 13:51,13/08/2023 20:13,13-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
d51b408e-2183-438f-a6d6-47df046dd86a,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 12:42,13/08/2023 12:46,13-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
aab40d13-7eca-4ac8-b9b5-bdb4771cbd88,Inbound,Returns,Return request,,,,12/08/2023 19:37,12/08/2023 20:10,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
cbeac094-604e-4e13-a19c-431de008fe25,Inbound,Returns,Wrong,,,,13/08/2023 19:37,13/08/2023 19:49,13-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
e24183eb-904d-4638-8593-4bee25d7f4b3,Inbound,Order Related,Delayed,,,,13/08/2023 22:41,13/08/2023 22:42,13-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
ccf20e3f-212c-44cc-addb-3f3a65e670c2,Inbound,Order Related,Delayed,Good ,b88d90e5-4d61-43c0-9174-c97221198511,03/08/2023 17:47,13/08/2023 09:48,13/08/2023 10:33,13-Aug-23,GHAZIABAD,LifeStyle,399,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e1283595-c33a-4058-9f59-f7e87357f8a1,Inbound,Returns,Reverse Pickup Enquiry,,09780eec-7911-4337-aaaf-ea43f34a299a,19/07/2023 19:47,12/08/2023 12:45,12/08/2023 15:15,12-Aug-23,MUNDRA,Electronics,54990,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
0bc7568e-3600-4553-9d1b-484ff6f64350,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 10:40,12/08/2023 11:00,12-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
886162d7-eb02-4737-b361-76725f8e0cb7,Inbound,Returns,Exchange / Replacement,Worst experience and FIR file against Shopzilla ,8ecf18a9-2dfb-4046-9325-7d6563003e6f,24/07/2023 21:51,13/08/2023 16:56,13/08/2023 17:06,13-Aug-23,VARANASI,Mobile,32999,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,1
3304c97a-0e01-4a04-bdf7-01df860f3983,Inbound,Returns,Return request,,79767cd2-41ad-4f3d-a532-b42980abb563,06/08/2023 13:06,11/08/2023 11:26,12/08/2023 12:22,12-Aug-23,BARKHERA,Books & General merchandise,441,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d4077b96-868f-42db-baab-8aaf5ad2c152,Inbound,Payments related,Payment related Queries,,,,12/08/2023 09:00,12/08/2023 09:03,12-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
49f9dc5e-9847-4f43-9f20-f71c35852f55,Email,Order Related,Delayed,,,,13/08/2023 20:52,13/08/2023 20:57,13-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
a9ee4468-9c45-4a18-b155-b4f60c2b4fa8,Inbound,Order Related,Invoice request,Pathetic ,,,13/08/2023 10:46,13/08/2023 10:47,13-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
61857b3c-596c-4cc4-affc-6c6aa2f87aba,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:56,13/08/2023 12:57,13-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
cff39491-cf02-4557-8004-d1a2b51ba926,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:10,13/08/2023 16:46,13-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,1
ccf9f34b-351f-49c1-895b-6195706d9d18,Inbound,Returns,Reverse Pickup Enquiry,Customer service executive was very Good.He listened to my problems very well.,,,13/08/2023 20:14,13/08/2023 20:18,13-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e09ca404-9ccc-4f88-abca-797c3559d17e,Inbound,Cancellation,Not Needed,,5030bf33-78dc-4baa-bb0c-66d3bb7ff4e6,31/07/2023 17:48,12/08/2023 06:38,12/08/2023 06:39,12-Aug-23,BASTI,Electronics,699,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
31e7770b-5a41-409e-bf78-e626c17e7017,Inbound,Returns,Return request,,64b4279f-7e42-4667-b14a-7dc753c3e292,08/08/2023 10:50,11/08/2023 09:15,11/08/2023 09:18,11-Aug-23,BRAJARAJNAGAR,LifeStyle,279,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,3
4354df76-0740-44fe-812b-fe056424119a,Outcall,Cancellation,Return cancellation,,,,12/08/2023 19:41,12/08/2023 19:51,12-Aug-23,,,,597,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
3f87b236-0121-498d-ac1b-bfa5cb1276e9,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 20:49,12/08/2023 20:59,12-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
fb4b2673-fd01-4698-a663-54543834c4ab,Outcall,Returns,Missing,They are not understanding the problem and i have already called 10 times but still no resolution.,,,12/08/2023 22:30,12/08/2023 22:35,12-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,3
36fa3980-8c9f-4f3b-aba7-c7ef1de80af2,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 17:48,13/08/2023 17:49,13-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
58236df7-031a-44b6-b4f5-e9cb6ba1f792,Outcall,Order Related,Installation/demo,Thanks ,,,13/08/2023 19:08,13/08/2023 19:15,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,3
abad0518-1722-48d8-9341-73f09561050c,Inbound,Returns,Reverse Pickup Enquiry,I want to return my product ,ea62bcc8-5b80-418e-b457-35e6cdd7d0b4,07/08/2023 06:48,10/08/2023 19:26,12/08/2023 11:21,12-Aug-23,HINDUPUR,Electronics,9999,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
76ba7700-913a-4fbd-ba65-baf1d8f33cb4,Inbound,Order Related,Delayed,,7c0e4d6c-689a-4ea2-a07e-8b0722428f92,03/08/2023 22:43,11/08/2023 08:22,11/08/2023 08:26,11-Aug-23,GOPALGANJ,Books & General merchandise,189,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,3
57281fb3-2a0c-4f78-9b57-ab2d62ae16a5,Inbound,Returns,Reverse Pickup Enquiry,Thank for your support ??,e7ac01e7-a99c-41fe-813d-90b558c3aa7c,07/08/2023 07:38,11/08/2023 12:51,11/08/2023 13:14,11-Aug-23,SURAT,LifeStyle,813,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
c27b637c-4480-4a87-b9f6-6cdd44cbb031,Inbound,Returns,Reverse Pickup Enquiry,,f1173cc9-806e-487b-8613-7c5be8ed1c4e,22/07/2023 21:08,11/08/2023 20:34,11/08/2023 20:35,11-Aug-23,ETWAH,Home,1261,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
4426145f-9ff4-4019-9769-6c03d3bfc888,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 14:46,12/08/2023 15:09,12-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
05d2e9ca-aacb-43eb-9dc9-d571bfca06bd,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:41,13/08/2023 19:43,13-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
14e1e83b-b0cf-4539-87b9-6b1f12b0c2c6,Inbound,Product Queries,Product Specific Information,Good knowledge ,,,12/08/2023 20:59,12/08/2023 21:01,12-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
01b3cc06-191c-4444-97df-6fef95cec99f,Inbound,Cancellation,Not Needed,This person is good but senior team not good not answer,94c8176d-bb8a-4e7f-8faa-35369435d99b,04/08/2023 16:06,13/08/2023 19:28,13/08/2023 19:30,13-Aug-23,AHMEDABAD,Mobile,16499,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
555ded00-abf6-492f-b232-d5573a43cb12,Inbound,Refund Related,Refund Enquiry,,7c13d0f4-00c9-4dae-a082-049bf2ff9969,11/08/2023 13:45,11/08/2023 15:07,11/08/2023 15:09,11-Aug-23,HYDERABAD,LifeStyle,389,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
c7c31323-4697-4e02-81a6-be71f4d08c73,Inbound,Order Related,Installation/demo,Customer care Executive is so talented and So Hardworking ,77390707-74d6-4c16-8cc1-51956959a590,12/03/2023 15:33,11/08/2023 22:07,11/08/2023 22:11,11-Aug-23,NEW DELHI,Electronics,999,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
9dea553e-a3ef-449d-831f-4647c816d1d7,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:21,12/08/2023 14:59,12-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
c7c41703-d5d5-436b-8a85-12d167ea4187,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:50,12/08/2023 15:51,12-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
0eae586b-f115-411c-8408-2b8f8b2e7071,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,12/08/2023 15:18,12/08/2023 15:21,12-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
6985ae52-eae9-4311-b2ef-b690d93e2dab,Inbound,Order Related,Seller Cancelled Order,Bad exprince,,,12/08/2023 15:53,12/08/2023 17:58,12-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
151f03a5-0d96-4875-89f3-9c447ff13df6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:46,12/08/2023 22:48,12-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
78b600ed-08c5-4452-ada6-0a746f0b8b21,Inbound,Returns,Return request,,,,13/08/2023 13:13,13/08/2023 13:16,13-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
23e8b845-1bf4-488f-862c-d72806fa141e,Inbound,Refund Related,Refund Enquiry,Good to talk with Shopzilla customercare,c989d408-b622-4d7c-978b-1f9f804d3cd4,28/07/2023 19:56,11/08/2023 07:14,11/08/2023 07:28,11-Aug-23,GUWAHATI,Home,395,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
0ba0047d-a41c-47a3-a6a8-9b8cd648ff63,Inbound,Order Related,Delayed,I am very Offended,ba6de68d-55f6-45c6-9695-9fa0632c32f0,05/08/2023 20:14,10/08/2023 22:29,11/08/2023 08:28,11-Aug-23,VASAI,LifeStyle,1424,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
d9568fbb-3d40-4b5e-8521-5e0731621010,Inbound,Refund Related,Refund Related Issues,,13e67441-8cc3-47eb-b849-4695ba26c09b,14/07/2023 12:11,11/08/2023 12:15,11/08/2023 16:54,11-Aug-23,ROURKELA,Furniture,599,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
0d33ef09-0c0a-4db1-bf8d-b57ec3b449d1,Inbound,Returns,Reverse Pickup Enquiry,,c6848960-c779-4f35-99c8-e30472eb9f4e,21/07/2023 00:27,11/08/2023 17:50,11/08/2023 17:52,11-Aug-23,MUMBAI,LifeStyle,391,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,4
0918a36d-d6a7-42b3-9114-828e0d4b1eeb,Outcall,Returns,Return request,,,,12/08/2023 14:03,12/08/2023 14:05,12-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
f63ca876-221c-4a2e-9aea-04861782fbf1,Inbound,Returns,Service Centres Related,,,,13/08/2023 08:11,13/08/2023 08:13,13-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
a960399b-f5d4-4883-90bf-4a280f291be9,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:25,13/08/2023 10:26,13-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
192b2e94-a9d4-4a77-984b-a32b6a7b7342,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 17:31,13/08/2023 19:01,13-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
36e59378-4dbe-466a-a3d9-573600d90308,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 17:12,13/08/2023 17:13,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
9a5bcb1f-eebe-46f3-bdfa-748d16fd85bb,Outcall,Returns,Return request,Please resolve my issue,90c4a4fe-3851-4d7c-9ec4-ac78e31e9753,25/07/2023 12:15,12/08/2023 22:53,12/08/2023 23:12,12-Aug-23,ARRAH,Books & General merchandise,1818,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
ba1ec834-2ee4-4091-9a06-af22a1502dd1,Inbound,Order Related,Delayed,Please ensure deliver product as par delivery date ,9c3cfe82-924e-47d1-bab2-8ca02a55773f,01/08/2023 18:28,12/08/2023 09:57,12/08/2023 10:03,12-Aug-23,AGRA,Electronics,799,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3ced012f-ac5e-4e07-8253-f7c08f6e6791,Inbound,Order Related,Delayed,"My order was not delivered on time. It got delayed for 3 days. This order was very urgent for me. To add to that, customer care was very pathetic in resolving the issue. I requested them to send an acknowledement or keep me informed through email...which they declined saying they don't have Authority.",b19652b1-6030-4a5b-8133-b45a0e472119,07/08/2023 19:05,13/08/2023 16:12,13/08/2023 16:19,13-Aug-23,HYDERABAD,Books & General merchandise,528,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
dc5b9bee-39f9-48ee-b44d-fd3bb4ca02fc,Inbound,Returns,Damaged,,ec059c48-8f1b-411a-b5a6-cc2283999255,08/08/2023 09:41,11/08/2023 07:26,11/08/2023 09:02,11-Aug-23,SAINTHIA,Books & General merchandise,666,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
f7960f62-6679-4b44-8f58-11685a0ea8ee,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 10:09,11/08/2023 11:19,11-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
ebefbee4-6fb3-4f22-99b1-ffd4f929b725,Inbound,Order Related,Priority delivery,Very happy,2943a821-a99f-489e-aa48-af3de73e643d,01/08/2023 17:45,11/08/2023 10:38,11/08/2023 10:40,11-Aug-23,GUMMIDIPOONDI,LifeStyle,807,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
60ec754c-ed91-41b4-a709-a83797836fad,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 11:49,12/08/2023 21:16,12-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
cca28c83-4f32-4204-af73-22647bd858c5,Inbound,Returns,Reverse Pickup Enquiry,Very friendly mam,aa90c17f-8bb6-4d66-b54b-7a4f15624b11,06/08/2023 09:58,11/08/2023 17:03,11/08/2023 17:04,11-Aug-23,FIROZABAD,Electronics,999,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ad879425-5754-4e37-b962-1fa4c8dadac1,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 17:59,11/08/2023 19:22,11-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d6ee9158-8fe6-472d-b279-eebd77af8b22,Inbound,Returns,Return request,,c9b5d2d3-83a7-4b6e-ba88-0e205f97e273,30/07/2023 18:21,11/08/2023 19:56,11/08/2023 20:55,11-Aug-23,KANPUR,Home,308,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
cbe74f41-66ca-46e1-a8b8-f6f246a03f03,Inbound,Order Related,Invoice request,Happy,,,12/08/2023 13:43,12/08/2023 14:00,12-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
51fc7eb0-78c8-4d0c-b191-e32bfa6d2502,Outcall,Returns,Fraudulent User,,,,12/08/2023 17:37,12/08/2023 19:09,12-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
5dadda6f-0e63-4cc0-b07d-8e9e7bb630cf,Outcall,Shopzilla Related,General Enquiry,Worst app Shopzilla ,,,12/08/2023 19:01,12/08/2023 19:02,12-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
7e4890d4-750b-40a7-bf15-680250437047,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:55,12/08/2023 20:12,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
1dd9e85b-7f82-45ba-9c5f-b8a9fc6650fd,Inbound,Returns,Return request,??????? ????? ??? ???? ?? ??? ,,,13/08/2023 17:22,13/08/2023 17:38,13-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
37d8c16c-8df8-4eb8-8eb5-5e613777496f,Inbound,Returns,Reverse Pickup Enquiry,Best ,c10ebba3-8e23-43ad-bc9e-d668d8bac52f,03/08/2023 01:21,13/08/2023 14:31,13/08/2023 14:33,13-Aug-23,RAJPIPLA,Books & General merchandise,267,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
6b4ec988-4ff6-4c10-8ffc-8cab6a66e665,Outcall,Refund Related,Refund Enquiry,Issue not resolved ,69839380-c42a-4e65-86f7-cd934b557354,09/08/2023 12:02,11/08/2023 15:53,11/08/2023 15:56,11-Aug-23,KOLKATA,Mobile,12999,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
e3fa8842-a4d4-4df9-bfaf-f88fc2ca2ecb,Inbound,Feedback,UnProfessional Behaviour,,7ee25928-b3a0-4500-9228-e762c0619450,08/08/2023 21:05,11/08/2023 18:31,11/08/2023 18:39,11-Aug-23,BAREILLY,Books & General merchandise,665,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
91a2957d-60af-4a91-8271-271612ae485a,Inbound,Returns,Return request,,3202b615-0199-4447-b9ac-f34ec6cedef8,04/08/2023 19:43,11/08/2023 19:53,11/08/2023 20:34,11-Aug-23,Kalyan,Electronics,2299,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
8bbfc6e8-b5f1-4c6d-9261-eb67c3c2797a,Inbound,Returns,Wrong,,f44f61f0-709a-4918-aa9b-353dc3fe1379,25/07/2023 00:11,12/08/2023 00:41,12/08/2023 00:42,12-Aug-23,WASHIM,LifeStyle,1799,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,4
2ff7f402-c10a-42a3-936a-0641194562e4,Outcall,Returns,Reverse Pickup Enquiry,Nice communication ,,,13/08/2023 11:57,13/08/2023 12:00,13-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
a6732f90-80bc-46fb-8e21-2cc2eaed9138,Inbound,Refund Related,Refund Enquiry,Information is not available ,7e9b2f83-4338-4205-8c4d-d8ee6af93d92,07/08/2023 22:38,10/08/2023 21:06,11/08/2023 15:25,11-Aug-23,PUNE,Electronics,1599,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,2
ce843454-3c8a-4c8a-b104-88d830f7f6a4,Outcall,Returns,Wrong,Outstanding ,,,12/08/2023 13:13,12/08/2023 13:16,12-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
1a7afc9a-dff8-4acd-8f35-36c3003ea9c7,Inbound,Refund Related,Refund Related Issues,Bery bad service ever,,,12/08/2023 14:18,12/08/2023 14:20,12-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
af3c2d6d-52d0-4caa-baa1-a922a3e52198,Inbound,Feedback,UnProfessional Behaviour,thank you for solving my all issue .....thank you so much sir,,,12/08/2023 17:02,12/08/2023 17:23,12-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
2ffe53ef-a5d6-44b2-a588-4fc3d365d705,Inbound,Returns,Fraudulent User,Good service but some time delay,,,12/08/2023 23:24,12/08/2023 23:28,12-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
63e30a36-8447-456a-95c8-79685caf02bd,Inbound,Shopzilla Related,General Enquiry,Give the proper training for resolve issues ,,,13/08/2023 08:45,13/08/2023 19:06,13-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a993cafe-4d83-44d1-8f84-42abf2bb100b,Inbound,Returns,Reverse Pickup Enquiry,Awesome,,,13/08/2023 09:19,13/08/2023 09:20,13-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,5
b5827f3b-17e5-43b5-b65f-ef1fc56e2067,Inbound,Returns,Wrong,,,,13/08/2023 15:40,13/08/2023 15:46,13-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
8a6ca0b8-168c-4174-8cf8-ef392eaabe37,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:04,13/08/2023 16:10,13-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
2b20e27e-96dd-45ed-be15-b6d0d0d2f33a,Inbound,Order Related,Order status enquiry,,f04aafc2-d83b-4683-a3f3-a283013006a4,06/08/2023 10:39,12/08/2023 09:06,12/08/2023 09:07,12-Aug-23,BANGALORE,LifeStyle,689,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6735ac87-decf-4937-8758-02f212e294cb,Inbound,Order Related,Installation/demo,,60bd8028-b75e-4832-a9b5-4e3c53edeef0,04/08/2023 21:59,11/08/2023 16:23,11/08/2023 19:04,11-Aug-23,PRATAPGARH,Mobile,31999,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
777e2510-d8a8-4f84-bfb9-5df8ec0d9fee,Inbound,Returns,Return request,Ok,0ba6e1d1-f48a-48d4-ab0f-2a54c291f9ba,06/08/2023 16:49,11/08/2023 17:03,11/08/2023 17:06,11-Aug-23,JAIPUR,Electronics,205,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
35b32cb0-ba42-45d4-857e-8475973d545f,Inbound,Returns,Reverse Pickup Enquiry,,a8bb1c60-485a-4ede-adc3-771b4ce6a711,04/08/2023 22:17,11/08/2023 19:24,11/08/2023 19:26,11-Aug-23,KORAPUT,LifeStyle,746,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
b0568075-16b6-44c9-a392-0e664158efde,Inbound,Order Related,Order status enquiry,,,,12/08/2023 12:50,12/08/2023 12:51,12-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
76ec3a32-6872-4d1d-926e-ef2d8c0ed79f,Inbound,Cancellation,Not Needed,Nice,,,12/08/2023 22:33,12/08/2023 22:36,12-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
dd08c63b-f810-433f-8616-8f44bf4bd6c5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:20,13/08/2023 12:20,13-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
749bb414-c19f-45bb-8cf6-8c23be46170b,Inbound,Returns,Fraudulent User,,,,13/08/2023 16:26,13/08/2023 16:30,13-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
852e70a7-89e5-4897-95c5-0e6846fba5dd,Inbound,Payments related,PayLater related,,,,13/08/2023 16:48,13/08/2023 16:50,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
0fd7a7ae-8ed1-479c-8e62-c85d96e3c02a,Inbound,Returns,Wrong,,,,13/08/2023 19:15,13/08/2023 19:19,13-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
3044ac0b-254c-4f95-a552-f537c9f7f490,Inbound,Order Related,Priority delivery,,affcf373-71b2-4207-a697-f51150bd1603,01/08/2023 00:13,12/08/2023 16:27,12/08/2023 16:27,12-Aug-23,LAKHIMPUR,Home Appliences,4299,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
a477af95-76eb-4746-b9c3-7b9d6e812306,Inbound,Returns,Reverse Pickup Enquiry,,41ce9952-ec98-4a3f-ac0f-b2573c6fabda,01/08/2023 13:46,11/08/2023 15:09,11/08/2023 15:12,11-Aug-23,GURGAON,LifeStyle,279,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
c40b787a-c6e2-49f1-89f6-d5dfdb408243,Inbound,Returns,Return request,,,,12/08/2023 06:10,12/08/2023 06:12,12-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
a2801944-cf93-4507-b2ef-e9353eca6d37,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:22,12/08/2023 22:39,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
0b0fad84-6926-4318-9f76-258a95f56e9e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:24,13/08/2023 12:26,13-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,4
c1263283-bd4b-4884-848e-1532f212f02a,Outcall,Cancellation,Not Needed,Aaru Rajput ,96501f45-fae4-47d2-ba3e-67b0f5cdd54c,28/07/2023 15:45,13/08/2023 08:35,13/08/2023 08:39,13-Aug-23,SHAJAPUR,LifeStyle,359,,Logan Barnett,William Park,John Smith,31-60,Morning,4
e2c8a559-70bd-442e-929c-40cb6b698c0c,Inbound,Order Related,Delayed,Packing is not good ,1b2a3450-3e6e-42e6-a4ba-4b0db7c0722f,29/07/2023 07:10,11/08/2023 11:46,11/08/2023 11:47,11-Aug-23,JANGIPUR,Home Appliences,1055,,Timothy Grant,William Park,John Smith,31-60,Morning,5
4dfee4e0-6626-43c3-b4b8-666d566052cf,Inbound,Cancellation,Not Needed,,52de35e4-a05f-4b01-9e21-bb9b41f3cd69,03/08/2023 22:12,11/08/2023 16:38,11/08/2023 16:46,11-Aug-23,JAMSHEDPUR,Books & General merchandise,28,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
3849350a-844f-4b04-9d63-2283eaf81e03,Outcall,Returns,Return request,,e7c99ead-1a1a-40a0-8947-ee527b6b6c73,05/08/2023 16:04,13/08/2023 15:43,13/08/2023 20:17,13-Aug-23,DURG,Electronics,899,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
f0a2265a-c599-4455-8b99-582b50f864ad,Inbound,Returns,Service Centres Related,Kindly try to provide original item,c0b47343-614c-4858-852d-122d5c8be38f,15/04/2023 13:04,11/08/2023 09:21,11/08/2023 09:24,11-Aug-23,GANGARAMPUR,Mobile,1949,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
64380f02-9c53-4c58-ac5f-939c3ac33059,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 06:12,13/08/2023 06:13,13-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
17de3b3d-4209-4d25-afd5-2efb72a92803,Outcall,Order Related,Delayed,,,,13/08/2023 11:45,13/08/2023 11:47,13-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
8c1c7dbf-32c9-4995-9083-a1f01ec7166e,Outcall,Order Related,Order status enquiry,Solve my problem,,,13/08/2023 13:51,13/08/2023 13:57,13-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
1c431ebb-c740-4b6c-87a6-5943612b93b6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:03,13/08/2023 14:03,13-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
cad17039-c8d4-4126-b154-78dd3f7477fd,Inbound,Order Related,Installation/demo,,,,13/08/2023 23:02,13/08/2023 23:42,13-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
7d882523-b9cd-4d94-80d8-6edafbaf8976,Inbound,Returns,Return request,,44aef4bf-1b94-449d-8c3b-f4f081ce56b4,05/08/2023 20:46,13/08/2023 21:28,13/08/2023 21:42,13-Aug-23,MUMBAI,LifeStyle,472,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
ed6f1344-423a-45e1-96cb-b5548ec9259d,Inbound,Order Related,Delayed,"Please ??, delivery date change mat kijiye. Ham log delivery date dekh kar hi apna  ,   pe sman   sakte ho to   time mat dikhaiye.  Mai apna 20 din ka bachha   , isme bhi app   date change kar rahe hai.   sir, dusre site main same company ka same product without delivery charges ka  ,     dekh ke delivery charg de ke order kiya,   date change  . Ka faida hua 'Shopzilla' se order ke?",d20f5a98-c2d1-40a4-a496-34fa554217c0,07/08/2023 09:28,11/08/2023 00:41,11/08/2023 00:41,11-Aug-23,BARASAT,Books & General merchandise,187,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
91e26f88-5cfb-4a97-ab41-45aa14c465e8,Email,Feedback,UnProfessional Behaviour,,cdb976ef-e7a8-4ef3-ba0e-7d278e3f6981,09/08/2023 20:59,13/08/2023 17:31,13/08/2023 17:32,13-Aug-23,HYDERABAD,Electronics,298,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
1bcd95fa-7e60-45c7-92d8-b86d16e1f9ac,Inbound,Returns,Fraudulent User,excellent customer care service ,5ab04d26-a0a4-4c4e-ae99-1f7f4f24e4c2,08/08/2023 19:16,12/08/2023 19:58,12/08/2023 20:04,12-Aug-23,NASHIK,Home,306,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
17ea40d0-7291-441f-8cca-88bc8321c5db,Inbound,App/website,Issues with Shopzilla App,,,,11/08/2023 21:49,11/08/2023 21:51,11-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
2c14d45a-f7bb-47a5-af6b-810030ff8880,Inbound,Order Related,Order status enquiry,She is the best ,,,12/08/2023 06:50,12/08/2023 06:53,12-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d64e1c8f-9452-42dc-8252-da5171b9656f,Inbound,Order Related,Delayed,,,,12/08/2023 19:17,13/08/2023 09:21,13-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
41f12747-72e4-4d3f-90ed-d69c4ddce4d4,Inbound,Order Related,Delayed,,,,12/08/2023 20:48,12/08/2023 21:58,12-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
b0a65be3-b4fc-4f28-9d95-3901b3015eb9,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 20:59,12/08/2023 21:29,12-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
a96c35d7-e97b-4de2-be60-fc327b720369,Inbound,Returns,Fraudulent User,"Nice beautiful wonderful awesome phenomenon, have a great day.",,,13/08/2023 09:16,13/08/2023 09:17,13-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
c3b9f76c-da81-4810-af8c-e1e76b9b2bcf,Inbound,Returns,Missing,,,,13/08/2023 16:57,13/08/2023 17:00,13-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
74fb1219-41e5-44ef-82e6-861233cc9f32,Outcall,Payments related,Online Payment Issues,,,,13/08/2023 19:03,13/08/2023 19:13,13-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
21274f62-d2b0-40be-b803-eb3710dcb38f,Outcall,Returns,Reverse Pickup Enquiry,,cc1ccee2-4544-4c8e-aea7-ca8207a4d6f7,30/07/2023 21:58,12/08/2023 00:36,12/08/2023 00:38,12-Aug-23,MUMBAI,Electronics,798,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
9adc2a6a-2fe6-4920-8013-17757dd00301,Inbound,Returns,Reverse Pickup Enquiry,Very good support by customer executive,,,12/08/2023 08:10,12/08/2023 08:52,12-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,4
4376073e-e8d8-4d20-a218-2a8b017262f6,Inbound,Order Related,Priority delivery,,,,13/08/2023 10:44,13/08/2023 10:48,13-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
29e386c2-24a1-4be2-aaed-b2ba9943661c,Inbound,Returns,Return request,,,,12/08/2023 19:02,12/08/2023 19:16,12-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3165019c-11c1-4c2e-bcc9-734b51c95723,Outcall,Returns,Service Centres Related,,,,13/08/2023 13:46,13/08/2023 13:46,13-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
3fafbe1b-6720-4721-bd42-f54df3191afe,Inbound,Returns,Reverse Pickup Enquiry,Bad service Shopzilla ,,,13/08/2023 11:11,13/08/2023 11:13,13-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
aba86686-4af8-4ceb-bfd7-68ad681351f3,Email,Order Related,Delayed,,3d3e286f-98f9-409d-a271-5465d95aaf92,02/07/2023 12:12,11/08/2023 20:07,12/08/2023 16:56,12-Aug-23,HAJIPUR,Books & General merchandise,33,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
f86edab8-f933-4768-b39c-1be1370c7e0b,Inbound,Order Related,Delayed,,1af3734e-55af-4181-9272-c086bf9e230f,05/08/2023 16:18,12/08/2023 19:11,12/08/2023 19:12,12-Aug-23,MUMBAI,Home,629,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
47a74ce4-9f6e-4b22-a72d-64a1ed5b1ccd,Inbound,Order Related,General Enquiry,,55075448-fc68-47e6-a881-ad084078f3e3,30/07/2023 21:39,11/08/2023 12:38,11/08/2023 12:39,11-Aug-23,SRINAGAR,Mobile,99,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,3
dc5a8929-f940-4468-9728-3bd7676116f5,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,bb2f5d92-9b30-492d-9a3a-10a4d7ad1f4b,04/08/2023 18:02,11/08/2023 15:32,11/08/2023 15:36,11-Aug-23,NAWADA,Electronics,299,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
e73a6953-5674-4509-bc71-b11e7a21cba2,Inbound,Returns,Return request,Good,4244fdb7-303d-4eef-bc55-f714d2de12b1,06/08/2023 14:03,13/08/2023 18:23,13/08/2023 18:29,13-Aug-23,BANGALORE,Electronics,999,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
eeea899f-35fa-49cb-81da-ce1b0955563f,Inbound,Order Related,Installation/demo,,,,13/08/2023 10:37,13/08/2023 10:37,13-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
30380cd2-c8fc-4f96-82f3-c708d62dda5d,Inbound,Order Related,Delayed,,0c6305fe-d9ae-4b75-a21b-6856d3f25639,10/08/2023 17:44,11/08/2023 17:33,11/08/2023 17:36,11-Aug-23,HYDERABAD,Electronics,1499,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
3146c930-5b33-42c1-87a4-200939cc8abc,Inbound,Returns,Return request,Thank u,,,12/08/2023 10:39,12/08/2023 11:57,12-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
a6611dfd-6b73-4c99-953c-16919e8bbd94,Inbound,Order Related,Installation/demo,Better help ,,,13/08/2023 11:53,13/08/2023 11:57,13-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
acbc1b65-c826-4e04-8796-3ca8d9107989,Email,Returns,Reverse Pickup Enquiry,Thank you so much sir,,,13/08/2023 16:31,13/08/2023 16:40,13-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f1e4a7b6-e2fc-4253-aff0-5a35408facec,Inbound,Order Related,Installation/demo,Tq bahut   se bataye hain hume   to aap jarur receive  ,,,13/08/2023 21:26,13/08/2023 21:30,13-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
7dfac809-15da-49ca-8668-0bc7b5ae14b0,Inbound,Returns,Return request,,,,13/08/2023 21:33,13/08/2023 21:36,13-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
81044def-7a03-4305-8ab1-fc913e2771c4,Inbound,Order Related,Delayed,,24387f15-2ff3-49c2-8aa3-d9dadfd96267,04/08/2023 23:33,11/08/2023 20:49,12/08/2023 01:40,12-Aug-23,HALDWANI,Books & General merchandise,674,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
96809b9d-db3d-4b96-aa94-d23a9ce13524,Inbound,Returns,Wrong,,7c11110e-19bb-47d6-86e2-7ab880fa9e63,04/08/2023 15:57,11/08/2023 09:54,12/08/2023 11:14,12-Aug-23,BIJAIPUR,Books & General merchandise,999,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,1
75ec9c2c-94b3-4d9d-bb3c-977c5bb6bf56,Inbound,Returns,Reverse Pickup Enquiry,Iam satisfied to your help.,a88a43af-7651-4d75-84f8-4a2690b98fe8,06/08/2023 07:02,11/08/2023 15:07,11/08/2023 16:43,11-Aug-23,PATNA,Books & General merchandise,729,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
aaca5132-bd67-4699-8108-723d4d94439c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:08,12/08/2023 12:11,12-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,3
a36cb36a-5716-46d8-8fcf-351cfbd6c73a,Inbound,Cancellation,Not Needed,,,,12/08/2023 17:26,12/08/2023 17:28,12-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
8864786d-d1aa-4508-a99c-86bf1516bf55,Outcall,Returns,Return request,,,,12/08/2023 20:02,12/08/2023 20:07,12-Aug-23,,,,371,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
71bace10-f474-4cf6-9510-53e65c9f5e46,Inbound,Returns,Return request,,,,13/08/2023 18:55,13/08/2023 19:06,13-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
a57e6908-822d-4406-aeb0-8d1c19443104,Email,Returns,Reverse Pickup Enquiry,Excellent job,,,13/08/2023 18:46,13/08/2023 18:48,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
c80f8154-d70d-404f-9cd8-7f8560768ce0,Email,Order Related,Delayed,,1382303c-1d9a-40f8-b540-665d02735d3d,07/08/2023 00:42,13/08/2023 22:14,13/08/2023 22:15,13-Aug-23,KATHUA,Books & General merchandise,440,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
1ff48239-fc40-4a49-b5cd-9a936d48f781,Inbound,Returns,Reverse Pickup Enquiry,,14d7d1a8-6d07-4627-af28-cbda9e3887ae,26/07/2023 11:29,11/08/2023 21:18,12/08/2023 09:52,12-Aug-23,BHUBANESWAR,Electronics,2499,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
adf36779-8f2b-4b5f-bb53-1e75466a6043,Inbound,Refund Related,Refund Enquiry,,21dc1656-70e9-4223-9e98-db162647f2f7,10/08/2023 16:37,11/08/2023 10:51,11/08/2023 10:56,11-Aug-23,Kalyan,LifeStyle,484,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
59b4c001-7e9c-4ed0-85ea-0cf21c3b3a70,Inbound,Order Related,Delayed,,26441ca8-dd5f-4c28-b083-19a6a58e98bd,10/08/2023 16:07,11/08/2023 18:09,11/08/2023 18:19,11-Aug-23,NEW DELHI,Books & General merchandise,56,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
e72c7e63-f731-46b6-b5a2-2afc0667ae75,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:46,12/08/2023 17:49,12-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
30ea611d-d5e7-4243-a5dd-97438c7842fb,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:10,12/08/2023 20:11,12-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
d2613105-2502-4c15-9a4b-3802d1d4b5e7,Inbound,Order Related,Delayed,,6263441b-d64e-4835-ab4b-f4c7bb86cacc,02/08/2023 22:09,11/08/2023 07:44,11/08/2023 08:07,11-Aug-23,RAJOURI,Electronics,228,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,1
96ed0151-bb68-4952-933f-b5e677ddd5b8,Inbound,Returns,Reverse Pickup Enquiry,,6306bd60-24c8-4a80-bfad-613e74db2199,30/07/2023 12:55,11/08/2023 07:39,11/08/2023 07:40,11-Aug-23,BANKURA,LifeStyle,735,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
dfe7254f-4632-49e2-999c-4a19f80e3abf,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 16:59,13/08/2023 18:07,13-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
41cc4f47-c01e-448a-8ef2-05c70031d8b2,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:16,13/08/2023 10:17,13-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
784dabb5-6da6-4739-a6b2-8ca56f7956f5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:45,13/08/2023 23:29,13-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
03bab1d5-ae47-407a-bc28-0a9864c22fa3,Inbound,Returns,Service Centres Related,,,,13/08/2023 13:04,13/08/2023 13:37,13-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4c830a2a-a3b5-4297-bc91-c4748c27a83c,Inbound,Returns,Wrong,Make policies more simple ,,,13/08/2023 22:11,13/08/2023 22:12,13-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
df44381c-5d73-46c2-9c66-2ccb3f2c1835,Inbound,Returns,Return request,Thankyou Minalfor your efforts to understand my issue about the replacement ,5febc0c3-8c9c-4e88-8b6d-38146d08720a,01/08/2023 11:08,11/08/2023 12:29,11/08/2023 12:29,11-Aug-23,THANE,Electronics,699,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
f17c9459-826e-451f-a9f2-9aba7b2ee53d,Inbound,Cancellation,Not Needed,,35ffb1c0-c26a-4401-94b6-efbe831bc8a9,10/08/2023 11:58,11/08/2023 18:00,11/08/2023 19:52,11-Aug-23,RAJKOT,Mobile,7299,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
8a4876fc-9d82-4ce1-883f-16384345113e,Inbound,Returns,Reverse Pickup Enquiry,,f05e571f-9585-47d2-b43f-5729229e635d,05/08/2023 10:49,12/08/2023 00:10,12/08/2023 00:27,12-Aug-23,SAGAR,Electronics,1399,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,4
a64b16c0-7da6-4e7c-a474-ed44ea32a8e9,Inbound,Returns,Fraudulent User,,,,12/08/2023 20:55,12/08/2023 21:39,12-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
a586cedb-0bf3-4041-b556-ac9da378ddd8,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 23:28,12/08/2023 23:35,12-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
a110c5f3-9242-43e3-81fc-55250a53e268,Inbound,Order Related,Installation/demo,Very poor and useless service go to hell,,,13/08/2023 11:36,13/08/2023 22:43,13-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
45cc6f41-0441-4f65-a393-0ad602f3db95,Outcall,Order Related,Installation/demo,,,,13/08/2023 12:47,13/08/2023 13:26,13-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
96457f3b-0e5b-4081-ba70-19392338f647,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:02,13/08/2023 17:04,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
7c29c528-638e-4575-9324-e9e2bd0f58ef,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 22:51,13/08/2023 22:55,13-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
f8f656cd-50eb-40cc-9889-799daed760aa,Inbound,Refund Related,Refund Related Issues,G,71c689f6-0f22-405b-a769-55c7f763f721,02/08/2023 12:05,11/08/2023 16:46,11/08/2023 16:48,11-Aug-23,AMRITSAR,Books & General merchandise,165,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
cdedee8d-3034-4dc9-9a70-f855b38fc7f1,Inbound,Order Related,Delayed,,10975fe0-2916-40b4-95b2-f80fe904694a,03/08/2023 12:42,11/08/2023 15:26,11/08/2023 15:36,11-Aug-23,GANDHINAGAR,Electronics,38990,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
20116376-15ca-4430-85a0-0ee1e3fdd0bd,Inbound,Returns,Return request,,df22722e-b2de-41b1-8826-d9fee90417d3,05/08/2023 21:15,11/08/2023 12:38,11/08/2023 19:18,11-Aug-23,ROORKEE,Home,1319,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
de1b5c3f-c425-4fd7-a781-eb942321d406,Inbound,Returns,Reverse Pickup Enquiry,,942f5253-b0e7-45da-a405-908288265b26,30/07/2023 21:52,11/08/2023 00:16,11/08/2023 00:18,11-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,94,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
b4fed197-e03f-4024-8621-f827ade761fd,Outcall,Product Queries,Product Specific Information,Useless policy l will take this issue to consumer court as it is not addressed. ,,,11/08/2023 07:29,11/08/2023 15:24,11-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
9080c4de-5208-45c8-a96b-5bc00575eba8,Inbound,Order Related,Delayed,,7cf8c496-e197-4b55-9fb6-cc54a276ff68,08/08/2023 06:25,11/08/2023 15:44,11/08/2023 15:47,11-Aug-23,ROURKELA,LifeStyle,872,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
3db6e474-d13c-4a64-9c92-a017ee345be4,Inbound,Returns,Return request,,,,12/08/2023 15:33,12/08/2023 15:52,12-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
7c822ca0-d7f1-4888-b5fd-cd4446dedba2,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 17:53,12/08/2023 22:06,12-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
884a73be-98aa-4477-ba0c-6c9f822cb248,Inbound,Payments related,Payment related Queries,,,,12/08/2023 21:30,12/08/2023 21:32,12-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
6968e342-d71b-443c-9590-f1eb140f9873,Inbound,Returns,Return request,,,,12/08/2023 23:42,12/08/2023 23:49,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
df91808e-20f9-45da-b708-20d5f536cf89,Outcall,Feedback,UnProfessional Behaviour,,,,13/08/2023 17:18,13/08/2023 18:49,13-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
55dc8b24-548e-4dd1-b6b6-34e5146ed1f1,Inbound,Returns,Missing,,,,13/08/2023 17:47,13/08/2023 17:48,13-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
cb903d66-fc70-4dc4-b395-5ec48c28619a,Outcall,Shopzilla Related,General Enquiry,,,,13/08/2023 21:31,13/08/2023 21:35,13-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a540bce5-0f6a-4a0f-917f-fcedc1c44ea7,Inbound,Order Related,Installation/demo,Not good ,f459c3d8-dcaf-4731-94a8-7abbf252474d,31/07/2023 17:24,13/08/2023 13:13,13/08/2023 14:12,13-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,17099,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
d72a0149-c788-42c4-8a67-aa376efda3e8,Inbound,Returns,Reverse Pickup Enquiry,,3b11e811-1168-4f22-862c-7b5bd68d29d2,05/08/2023 13:23,11/08/2023 16:26,11/08/2023 16:30,11-Aug-23,BAHRAICH,LifeStyle,599,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
112627e2-1fd1-4eee-89d1-c2199ee0a71b,Inbound,Returns,Service Centres Related,,4a98d47b-2b01-4c6c-9cb3-f9406c1d0ade,24/01/2023 22:02,11/08/2023 10:26,11/08/2023 10:27,11-Aug-23,GUWAHATI,Electronics,5699,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ff076857-6541-4383-adb3-2d89a0bb09f1,Inbound,Returns,Reverse Pickup Enquiry,Customer care services very good sir ji,,,12/08/2023 07:26,12/08/2023 07:27,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
eb62e63b-f419-4cdc-9882-0ea994a85f3d,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 08:33,12/08/2023 08:34,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a2bc4dc4-79d8-4935-9a2a-728f6f8a424a,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 12:28,13/08/2023 13:40,13-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
72698f03-b8e7-4fd5-b7e8-7c34552a9a18,Inbound,Returns,Missing,Good service,,,13/08/2023 21:44,13/08/2023 21:54,13-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
85847e99-673c-4cc1-8b21-048f105812d7,Inbound,Returns,Wrong,,905b8a34-3cac-43e9-9bbc-0fc0fde47bbd,07/08/2023 21:25,11/08/2023 09:15,12/08/2023 17:08,12-Aug-23,NAIHATI,LifeStyle,1923,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
6fe4e483-9089-4868-9b98-aeeac87f1c6a,Inbound,Cancellation,Not Needed,,f938ce59-e2d8-48f5-9881-58e6c376a3a3,04/08/2023 11:21,11/08/2023 15:09,11/08/2023 15:22,11-Aug-23,TIKAMGARH,Mobile,11499,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
bb782ed7-6ccb-4d5b-a286-10a97dd142e5,Inbound,Order Related,Installation/demo,,12107f6f-d1a7-46dd-8040-d1f3e9d0cd61,02/08/2023 12:27,11/08/2023 18:01,11/08/2023 18:43,11-Aug-23,AHMEDABAD,Home Appliences,20490,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,1
70f9d1b2-02d5-4f2c-9232-b641b54db781,Inbound,Product Queries,Product Specific Information,Thank you so much sir ??,,,11/08/2023 18:40,11/08/2023 18:42,11-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
8c96b689-bee2-4350-aa39-93eaccc6e318,Outcall,Returns,Reverse Pickup Enquiry,,9547da00-4c93-466f-9841-de0120340792,28/07/2023 13:32,11/08/2023 19:20,11/08/2023 19:23,11-Aug-23,BARDHAMAN,Electronics,1099,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
8cfecac4-6a76-41b2-83eb-694cb212fb08,Inbound,Returns,Service Centres Related,,,,13/08/2023 12:47,13/08/2023 12:48,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3fc2b58a-cd01-495c-88de-e13850d85062,Inbound,Order Related,Installation/demo,,,,13/08/2023 15:56,13/08/2023 15:58,13-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
270dcb4b-e79a-4bb1-b01b-1245ccf75938,Outcall,Returns,Fraudulent User,,,,13/08/2023 17:42,13/08/2023 17:45,13-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
4d92ce2d-fd7d-4c82-90b9-ab9b802c19db,Inbound,Order Related,Seller Cancelled Order,,28754906-0dcc-48cb-a9f0-b09ff1a3145b,05/08/2023 12:40,11/08/2023 08:56,11/08/2023 10:13,11-Aug-23,SADULPUR,Electronics,3499,,Casey Holmes,William Park,John Smith,31-60,Morning,4
51bb005b-70c5-4ef6-939d-684361268966,Inbound,Shopzilla Related,Shopzila Premium Related,,ffe1393c-f881-4d5b-91e0-6d5583af2f14,31/07/2023 11:57,12/08/2023 08:26,12/08/2023 08:27,12-Aug-23,RAJGARH,Mobile,32999,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
969b0cd8-472a-44f2-a1b5-3d6cb55fb434,Inbound,Refund Related,Refund Enquiry,,8d52dba6-c992-4ade-92d4-ad51fcaac7a6,02/08/2023 20:23,11/08/2023 18:41,11/08/2023 18:44,11-Aug-23,KHURJA,Books & General merchandise,203,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b4d3f5f4-8585-45b0-9214-6469451ea72f,Inbound,Returns,Return request,,,,12/08/2023 12:29,12/08/2023 12:30,12-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
e8ad0a72-6a4a-4030-881e-88dc03dae7bf,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:27,13/08/2023 15:33,13-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5f7f3eae-a64f-4de7-b441-8aa9c0251638,Inbound,Order Related,General Enquiry,,879094da-c0ff-4af2-80d5-de8d41d05434,07/08/2023 10:53,13/08/2023 11:42,13/08/2023 18:58,13-Aug-23,GREATER NOIDA,Electronics,581,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
842c1121-5299-44cf-a36b-9a99d6634d4f,Inbound,Returns,Fraudulent User,Stop harassing cutomers,c6299b9c-1bcb-426d-838c-3e26cb7450ed,04/08/2023 19:42,11/08/2023 08:36,11/08/2023 08:37,11-Aug-23,ASANSOL,LifeStyle,670,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
0b432c9f-1f3d-43fa-ae41-f8cccc8e5ed7,Inbound,Order Related,Delayed,,0e9b3eb0-5f33-4400-b88d-3889a1760099,05/08/2023 09:44,13/08/2023 18:17,13/08/2023 18:18,13-Aug-23,LAKHANPUR,LifeStyle,1565,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
94050f90-cc9f-4bff-a5c7-3b25e10ffc06,Inbound,Order Related,Seller Cancelled Order,,9ba010c4-f223-48d6-ad5f-c448d628e10b,05/08/2023 18:28,11/08/2023 11:50,11/08/2023 11:57,11-Aug-23,BHOTA,LifeStyle,189,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
98f5bf92-eae9-4003-822d-210a3d34cebb,Outcall,Returns,Reverse Pickup Enquiry,,14871d26-be7d-48c5-b530-17a81cb3f9ab,01/08/2023 21:02,11/08/2023 17:48,11/08/2023 17:54,11-Aug-23,MADHUBANI,LifeStyle,469,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
7d62a413-d9f3-4c78-a923-b4447176af16,Inbound,Returns,Reverse Pickup Enquiry,Food ,,,12/08/2023 15:52,12/08/2023 15:54,12-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
81ce58c0-bb46-4896-8e0c-553160339944,Outcall,Offers & Cashback,Other Cashback,Atleast you Need to ask the customer before marking the ticket close ,,,13/08/2023 10:17,13/08/2023 10:17,13-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
771c881e-2592-4b63-bc0e-66b25184a8fc,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:59,13/08/2023 13:02,13-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
f9c360f4-65d6-4a6c-8345-eb63794061f9,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:37,13/08/2023 15:39,13-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
cbfed1af-443e-4a7c-9738-4fd212614ce9,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 03:00,11/08/2023 03:03,11-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
02306b1c-959e-45db-8d3e-d0e002970738,Inbound,Order Related,Order status enquiry,,7f49ef13-a6cd-4970-923c-b3d3127e840b,04/08/2023 10:10,11/08/2023 10:12,12/08/2023 07:19,12-Aug-23,BAVLA,Electronics,599,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,3
05c52a2c-97e8-45fb-92d6-af70ac73183a,Inbound,Returns,Fraudulent User,,5c37d019-4eb9-4f71-aef0-4fa1bc75b4fa,05/08/2023 20:17,11/08/2023 21:11,11/08/2023 21:13,11-Aug-23,NAGPUR,LifeStyle,1641,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
f02db7ef-dc67-4a3c-95ce-14ce686babcc,Inbound,Returns,Service Centres Related,Selling products company details,,,12/08/2023 12:32,12/08/2023 12:34,12-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,4
1b6d1988-62b0-4e58-aae0-d7fdb0fe9171,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:11,12/08/2023 14:13,12-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
408c0804-a025-4f31-9c5b-a4047310422e,Inbound,Returns,Reverse Pickup Enquiry,This is a very good app for online shopping and there are no. Of variety and trendy cloth,,,12/08/2023 17:56,12/08/2023 21:00,12-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
089c906a-3f40-4241-a9f5-be4e1dfe2138,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:29,12/08/2023 21:58,12-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,3
a012f2cf-fb83-4d0d-bb01-fb7c56f6e085,Inbound,Order Related,Order status enquiry,Wowww this servicer typing speed on computer is too fast to reduce the customer delay.... Keep it up.... ??,,,13/08/2023 21:53,13/08/2023 21:59,13-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
2d9753dc-da60-4d0e-89dc-ee9cdd6bfabc,Inbound,Returns,Reverse Pickup Enquiry,,9a7f8b01-ae4e-4f15-a60d-5c2020c99236,11/07/2023 23:58,09/08/2023 18:18,11/08/2023 09:31,11-Aug-23,KAKDWIP,Books & General merchandise,778,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
796022d2-8281-4867-9792-cad1f227b3be,Inbound,Order Related,Order status enquiry,,8e56485a-ac80-4ccf-b073-f98fd339d961,11/08/2023 18:25,11/08/2023 19:40,11/08/2023 19:41,11-Aug-23,MUMBAI,Mobile,32999,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
07d52bd1-1a0b-459f-a67d-427499fd21d0,Inbound,Returns,Wrong,Good ,,,13/08/2023 10:08,13/08/2023 10:09,13-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
a81f76c5-4362-4fa4-b3e5-0826a05d7904,Inbound,Returns,Missing,,,,13/08/2023 16:12,13/08/2023 17:24,13-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
5537707f-c18b-4873-b5d8-19f85968c64b,Inbound,Returns,Return request,,,,13/08/2023 12:52,13/08/2023 13:01,13-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
7758e4a3-4e1d-42b2-85cb-6681eb176a76,Inbound,Order Related,Order status enquiry,,,,13/08/2023 16:41,13/08/2023 16:42,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
36f4d095-c914-4fe3-bc96-5099bb551c18,Outcall,Cancellation,Not Needed,,28bfcfbf-c55d-4111-8abe-377aebdde469,29/07/2023 08:25,13/08/2023 08:03,13/08/2023 08:04,13-Aug-23,MUZAFFARPUR,Electronics,339,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
b0eb211d-e3bd-4d72-88a3-68688d585643,Inbound,Product Queries,Product Specific Information,Customer care is very good ,,,12/08/2023 10:26,12/08/2023 10:29,12-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
9e832093-718d-44cb-ae67-093bf21e50fc,Inbound,Order Related,Order status enquiry,,,,12/08/2023 12:04,12/08/2023 12:14,12-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
c8bd7fed-bae2-4d49-8bd6-c323e9e8f6b6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:19,13/08/2023 00:26,13-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,1
42ef306c-3eba-429d-b4f1-f72a38ee6e70,Outcall,Returns,Reverse Pickup Enquiry,I AM happy to talk Shopzilla supporter because he solved all my problems ,,,13/08/2023 21:45,13/08/2023 21:52,13-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
9a495966-d0d2-4aa3-820a-f99970e70552,Inbound,Returns,Reverse Pickup Enquiry,,0857dffc-bc3d-41a0-ab96-9eef7d1f0a7d,02/08/2023 14:22,12/08/2023 18:52,12/08/2023 18:53,12-Aug-23,GHAZIABAD,Affiliates,65,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
6fd18291-6caf-4c9a-a5e4-4b1038ae6ddd,Inbound,Returns,Fraudulent User,,773298a5-2254-433a-86db-cd6afab6bb33,08/08/2023 12:51,11/08/2023 15:30,11/08/2023 18:52,11-Aug-23,BANKURA,Books & General merchandise,311,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b55bc3a7-a3d9-4d55-9066-e6aff414d43a,Inbound,Feedback,UnProfessional Behaviour,,016c4920-e4cf-406f-871e-670c1400fea6,07/08/2023 10:16,11/08/2023 21:45,12/08/2023 16:46,12-Aug-23,BANKURA,Books & General merchandise,80,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,1
d35b8fac-fc0c-4081-abf4-a099362e2eb7,Inbound,Returns,Fraudulent User,,,,12/08/2023 10:39,12/08/2023 10:43,12-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
0fb01a72-3433-4238-af85-e833c69b3db6,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:00,12/08/2023 16:22,12-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d20bfc44-7c01-4e10-a133-2e95296cfdc4,Inbound,Returns,Missing,,,,12/08/2023 18:27,12/08/2023 21:31,12-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
ca07ac30-6591-46e9-b626-0e90b7b22a76,Inbound,Cancellation,Not Needed,,,,12/08/2023 17:34,12/08/2023 17:37,12-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
648dcb64-744e-42c4-90f3-cb564d2c6a26,Inbound,Returns,Reverse Pickup Enquiry,Great Support!,,,12/08/2023 18:33,12/08/2023 18:36,12-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
ed1c5a1f-b602-4aa6-9114-a1f23a3a8deb,Outcall,Returns,Return request,,,,13/08/2023 13:33,13/08/2023 13:39,13-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
19f24965-710e-4027-8751-97aaa6f74385,Outcall,Returns,Return request,,,,13/08/2023 14:05,13/08/2023 14:13,13-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
8d6dd701-cff5-4ea5-aa35-084f57521c90,Inbound,Order Related,Delayed,Please correct network problom. The voice are not batter. ,7bdbe825-02cd-45c6-bf07-74728dbe1ff9,04/08/2023 17:38,11/08/2023 18:53,11/08/2023 18:54,11-Aug-23,MANDAWAR,Electronics,6299,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,4
c6bcdb46-04dc-48b9-90a2-5e392eeb6e0c,Inbound,Returns,Reverse Pickup Enquiry,,49667f4b-d373-4be5-9e64-7fd12341a4a8,03/08/2023 12:30,09/08/2023 10:07,11/08/2023 18:52,11-Aug-23,SHAHJAHANPUR,LifeStyle,499,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
ca8d4135-415b-4a67-a156-cfd1a8329062,Inbound,Order Related,Delayed,,97153a77-740f-4578-a399-e94de0dd4793,03/08/2023 22:28,12/08/2023 12:52,12/08/2023 12:53,12-Aug-23,URAN,LifeStyle,319,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
09bb914b-7c91-4360-8e8b-6eda3a42e145,Inbound,Returns,Reverse Pickup Enquiry,,f752a8a5-d216-486d-ada8-e073ca207415,08/08/2023 17:39,11/08/2023 13:43,11/08/2023 21:08,11-Aug-23,AHMEDABAD,LifeStyle,359,,Jeremy George,William Park,John Smith,31-60,Morning,4
233f0d9a-ac3d-4054-8312-c635838c9a6e,Inbound,Returns,Missing,,df340613-1f9f-43d6-8a30-6c2b0d51f5d1,09/08/2023 08:45,12/08/2023 19:35,12/08/2023 19:36,12-Aug-23,NEW DELHI,LifeStyle,725,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
5a854c62-99a8-433e-ba46-d4bd1c87b3fd,Inbound,Returns,Reverse Pickup Enquiry,Good ,475282fa-5633-4d18-976b-4935b9d1637d,02/08/2023 18:13,11/08/2023 18:00,11/08/2023 18:02,11-Aug-23,GANGAPUR CITY,Electronics,1299,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
2035cbfc-24b3-4761-a77a-968dc4379d23,Inbound,Returns,Wrong,Mujhe accha   meri bat suni Meri problem   thenk you,,,12/08/2023 11:57,12/08/2023 12:23,12-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
88549d75-00d8-421c-aa54-f478a60c9380,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 19:04,12/08/2023 19:07,12-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
40f81ca5-2dd1-4fc2-89ed-8dac61ed04f6,Inbound,Payments related,Online Payment Issues,Thank you..,,,12/08/2023 20:11,12/08/2023 20:24,12-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
8c33dc5a-a1e6-4318-bc1a-0fc26090ae4b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:06,12/08/2023 22:41,12-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
d8295455-3447-4979-bb05-40ca43ed3a27,Inbound,Returns,Reverse Pickup Enquiry,3,,,13/08/2023 05:42,13/08/2023 16:33,13-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,3
8ba3ed7c-de55-4d2a-bd33-995458244940,Inbound,Order Related,Order status enquiry,,,,13/08/2023 12:26,13/08/2023 13:11,13-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,1
f7bcb2a1-19ce-41fc-827d-d3ae13edfca5,Inbound,Returns,Fraudulent User,,,,13/08/2023 19:21,13/08/2023 19:24,13-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
f4a4f9c8-b8eb-4809-9e93-8e42d3a589ed,Inbound,Returns,Return request,,,,13/08/2023 12:23,13/08/2023 12:24,13-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
1eecd943-2ee6-4093-bb40-fde5ccdfa869,Outcall,Order Related,Unable to track,everything good,,,13/08/2023 19:33,13/08/2023 19:36,13-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
4abe7527-174f-454a-9c8d-4b8f82d9af13,Inbound,Feedback,UnProfessional Behaviour,"My product was not delivered what I ordered...., wrong item  delivered . I was continued call to customer care executives from last 9 days for solved my problem but instead to solving my problems   they assurance me that with in 24 hours my case is resolved day by day 9 days past ....Neither they solved my problem nor they delivered my products  at last Sr.customer care executives told me that junior executives are not proper handling your case & now the stipulated time is over to solved your problems.  They mentally harsh me since last 9 days . Don't believe   . ",4c71c873-50ca-4153-8432-5015f9b2859d,01/08/2023 05:54,10/08/2023 21:02,12/08/2023 23:39,12-Aug-23,SUNABEDA,Books & General merchandise,180,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
8063c01b-c9bd-4d24-a156-c92d7ce2310f,Inbound,Cancellation,Not Needed,Poor service not proper answer and not solved my problem ,44037c1f-92a9-439e-a6e2-cabaef4a96f8,01/08/2023 12:24,13/08/2023 14:14,13/08/2023 14:16,13-Aug-23,AHMEDABAD,Books & General merchandise,174,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
471c3cd9-d666-461f-89cb-664ff30a394f,Inbound,Returns,Return request,The knowingly Don't solver the problem ,ed3dbb0c-ec6c-43cb-b103-72d94fc45cdc,31/07/2023 23:25,09/08/2023 08:37,11/08/2023 13:54,11-Aug-23,RANCHI,LifeStyle,329,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
0cb2ccdd-ca8f-4b76-9e15-f8a57ddcbec8,Inbound,Returns,Missing,Good ,501d1c05-aff8-4327-885b-6192985527c1,07/08/2023 06:19,11/08/2023 09:52,11/08/2023 09:53,11-Aug-23,FAIZABAD,LifeStyle,697,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
4fa8ec09-567f-481e-9468-8a7e6929dc9c,Inbound,Order Related,Delayed,,085289ec-7083-4c74-a61a-7d8d9cc9f783,10/08/2023 22:52,12/08/2023 08:47,12/08/2023 12:58,12-Aug-23,BANGALORE,Home Appliences,14540,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
aefad45e-f339-46e2-ba23-5247f08e72e5,Inbound,Returns,Missing,Good service ,e0558aa7-d55b-4362-93a4-235a50c883cb,08/08/2023 09:33,11/08/2023 16:01,11/08/2023 16:08,11-Aug-23,BHUBANESWAR,Electronics,899,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
b81ee224-7bc9-4a11-b9ed-20143f75eacf,Inbound,Order Related,Invoice request,Please provide Telugu regional language consultant ,f727f9b9-139a-4492-ba8d-4b1811516a25,08/08/2023 07:03,11/08/2023 15:56,11/08/2023 16:30,11-Aug-23,SRIKAKULAM,Mobile,13999,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
773e64c7-172d-4c06-b19a-efede5857894,Inbound,Returns,Service Centres Related,,0234ca06-1c8f-45e1-8aa0-d789a1032bb1,25/03/2023 14:09,11/08/2023 16:01,11/08/2023 16:02,11-Aug-23,JAMSHEDPUR,Electronics,3799,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e6debeec-7236-4137-a5f1-96d22e1426d1,Inbound,Returns,Fraudulent User,,,,13/08/2023 00:06,13/08/2023 00:09,13-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
2769161c-f7ac-43ef-84e5-5674e7a18da0,Inbound,Shopzilla Related,Account updation,,,,13/08/2023 10:36,13/08/2023 10:43,13-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
83b136a6-fa18-4b55-a666-baa4cadca73a,Outcall,Returns,Return request,,,,13/08/2023 23:17,13/08/2023 23:27,13-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
db81b82c-e2eb-49e5-99e9-624335bab52c,Inbound,Order Related,Delayed,,1ab50414-266b-463a-9448-11b54d45bcf0,06/08/2023 11:02,10/08/2023 22:13,11/08/2023 07:08,11-Aug-23,RAJAHMUNDRY,Books & General merchandise,25,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
d02e8770-b203-4eb5-b911-4bc9bebb0f21,Inbound,Returns,Return request,,0b792ff1-ba21-49e9-bf3e-f3cb07ebfd3b,05/08/2023 14:09,11/08/2023 18:17,11/08/2023 18:18,11-Aug-23,BANGALORE,Electronics,1999,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c7fc7562-3220-461c-9be6-c82c321a1437,Inbound,Order Related,Order status enquiry,,056a090d-9224-409e-82c7-44387437b807,09/08/2023 19:47,11/08/2023 09:13,11/08/2023 10:08,11-Aug-23,RAJKOT,Mobile,24999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,2
88560be5-168a-416e-9837-d3651b1f1466,Inbound,Returns,Reverse Pickup Enquiry,,013c4581-508a-431c-b243-f8568d10f22a,07/08/2023 10:34,11/08/2023 09:42,11/08/2023 09:44,11-Aug-23,NEW DELHI,Electronics,1099,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
29bd6779-6ea0-4a9a-a0cf-a5d7f72ab2ab,Inbound,Order Related,Installation/demo,Very good ,5c5f3e33-b4f7-4116-b128-d1a9fe22b42a,04/08/2023 22:45,12/08/2023 09:51,12/08/2023 09:57,12-Aug-23,MATHURA,Furniture,15116,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
93d77fe3-2285-42cb-b3fe-f23e257c5cc0,Inbound,Order Related,Installation/demo,,7669ffb2-eabc-4896-9199-ce2f968a480c,08/08/2023 23:11,11/08/2023 14:15,11/08/2023 14:19,11-Aug-23,CHANDIGARH,Home Appliences,37490,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
07030f1f-84c9-493c-a8a3-159f6d58ebc9,Outcall,Cancellation,Return cancellation,Thank you ,8baa3add-355d-491d-8f4c-25ad4f5f4d03,01/08/2023 10:48,11/08/2023 15:21,11/08/2023 17:19,11-Aug-23,VADODARA,Electronics,999,454,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,4
47e07425-c4a0-4723-a70e-ba304a0ddaea,Inbound,Returns,Wrong,,4e8e2352-46f9-41f1-af50-9010e2cfa638,06/08/2023 20:45,11/08/2023 18:45,11/08/2023 18:47,11-Aug-23,JAIPUR,Books & General merchandise,307,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
f63ced2a-c38e-4921-be78-74d1258d8405,Inbound,Returns,Return request,,4739f6b1-209d-447c-a044-cf7e5ed74cb9,04/08/2023 13:08,11/08/2023 19:47,11/08/2023 19:49,11-Aug-23,HYDERABAD,LifeStyle,1677,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
931a25c9-5911-4a87-91c5-04c46a6b766d,Inbound,Returns,Reverse Pickup Enquiry,This osm advisor. ,,,13/08/2023 15:22,13/08/2023 16:31,13-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
525dac7c-58a6-458a-b9e7-5224def87d89,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 17:35,13/08/2023 17:36,13-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
4695f039-a5ac-4bfd-afb5-5da305e9845d,Inbound,Returns,Wrong,,283e9726-3d40-45dd-8ffc-0d6f3349d4fe,18/07/2023 12:36,11/08/2023 20:05,11/08/2023 20:21,11-Aug-23,SASARA,Electronics,1299,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,4
3b044607-c794-48ef-afd3-108cdc7f5645,Outcall,Returns,Reverse Pickup Enquiry,,c5937921-4233-49bd-8b7d-84c3b318e965,03/08/2023 15:35,10/08/2023 18:17,11/08/2023 15:12,11-Aug-23,JAIPUR,LifeStyle,288,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
a2cf9ccd-9ad3-4c0e-b3f4-68c3fd6fd68b,Inbound,Order Related,Order status enquiry,very nice way of talking,11eea4f3-e786-484a-a237-0e4e0a73a251,03/08/2023 18:41,10/08/2023 23:12,11/08/2023 23:22,11-Aug-23,BAREILLY,Home,539,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ebf7bfa6-ff8f-4545-ac24-27b468033f87,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 09:09,11/08/2023 09:26,11-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
89dd8fa6-47c9-4f25-9eba-bf34c336280b,Inbound,Order Related,Order status enquiry,Support agent informed that he can not provide delivery agent details however my order is showing out for delivery. ,20aa1949-2152-438d-a0f3-f7b3f56d0a51,04/08/2023 23:02,11/08/2023 11:17,11/08/2023 11:18,11-Aug-23,KANTH,Furniture,419,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
6e3943e9-a620-4511-8c09-fcd9580ff4b8,Outcall,Payments related,Payment related Queries,Excellent,09fc9b7a-8920-4771-abb5-b59c75fca58b,07/07/2023 00:24,11/08/2023 13:47,11/08/2023 13:48,11-Aug-23,BANGALORE,Books & General merchandise,132,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
f32fcc1d-c3b3-47b4-ad61-f9e6654349f5,Inbound,Order Related,Order status enquiry,Very good,a3808c9f-322a-4364-8577-b23b234212ce,04/08/2023 21:58,11/08/2023 21:28,11/08/2023 21:30,11-Aug-23,PATAN,Electronics,1299,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4c36dd85-05f3-4997-9620-ddfbd2e06c19,Outcall,Product Queries,Product Specific Information,My issue not solved,,,12/08/2023 09:31,12/08/2023 12:36,12-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
03da5b22-dce5-453d-b4d3-ccf9d785cf4b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:51,12/08/2023 17:14,12-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3c8fb45d-4aa2-45e9-961c-71a87172ec04,Inbound,Returns,Return request,Good and politely talk. Please increase her position and gave position as trainer . She will definitely change Shopzilla excutive behaviour ,,,12/08/2023 23:32,12/08/2023 23:35,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0ec307ba-6e69-4960-b2f5-0f60ad5015ce,Inbound,Returns,Reverse Pickup Enquiry,Madad karne   dhanyavad ,,,13/08/2023 21:48,13/08/2023 22:04,13-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
3f4d6487-8215-49b2-9478-40fc9b3dcf99,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 22:46,13/08/2023 22:48,13-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
9a168357-8ae5-4c6f-a2a5-a39ea99a660a,Outcall,Order Related,Delayed,There should be flexibility on delivery date.l which is not clear.,f2a58726-d4e9-418b-a9cc-15a9e267f86a,07/08/2023 05:47,11/08/2023 05:01,11/08/2023 05:02,11-Aug-23,PUNE,Home Appliences,31490,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,4
f6a6246b-e458-489c-baab-572765810ebd,Inbound,Returns,Wrong,,6419f52f-57f3-47db-849e-a18c6f0ed581,30/07/2023 10:36,11/08/2023 00:05,11/08/2023 00:17,11-Aug-23,GREATER NOIDA,LifeStyle,869,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
974871a2-8899-48ca-870b-34948ff9510a,Inbound,Returns,Reverse Pickup Enquiry,,94eb747a-d1d5-40ec-980f-f2da5af9e336,28/07/2023 00:18,11/08/2023 11:46,11/08/2023 11:48,11-Aug-23,FAIZABAD,Home Appliences,5999,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
f8a9235e-841d-4164-83b9-aeb8056b4865,Inbound,Returns,Reverse Pickup Enquiry,,24bf151c-805d-4d90-8353-fb03cd16cb54,31/07/2023 21:18,11/08/2023 12:04,11/08/2023 20:31,11-Aug-23,DURGAPUR,Electronics,314,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1e8ae3ab-1dbe-45f9-ad43-c5e20679a76a,Inbound,Order Related,Delayed,,8e7d19c7-c67b-4c57-ac9e-a022a23179a5,10/08/2023 01:20,11/08/2023 17:28,11/08/2023 19:42,11-Aug-23,VADODARA,Home Appliences,1349,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
76a210ab-b29d-489b-808b-69e2f14f061e,Inbound,Returns,Return request,,0de4b848-203d-417d-b7a4-1f7f40e7cb3b,06/08/2023 12:15,11/08/2023 20:59,11/08/2023 21:39,11-Aug-23,INDORE,LifeStyle,299,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,4
c31d03b8-82f5-4eb2-8c3f-d6e22c6b44f3,Inbound,Feedback,UnProfessional Behaviour,Improve your delivery partner and immediately take action on delay delivery ,0c0a9718-2203-4bed-94f1-4be79f43cf0d,28/07/2023 22:11,11/08/2023 21:58,11/08/2023 22:09,11-Aug-23,KOTHAKOTA,Home,1699,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
fdd8fb66-dc8d-4a64-ab96-3c6d07d3034c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:56,13/08/2023 18:58,13-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
021d510d-4ae6-4388-baa5-6ea0b572dace,Inbound,Order Related,Delayed,,eb2bfb2d-8248-4653-a001-f2c3a00f8bf7,03/08/2023 19:40,12/08/2023 14:32,12/08/2023 19:26,12-Aug-23,WANKANER,Books & General merchandise,198,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,2
620a8fcb-10ec-465b-8e6a-c3bdb7fc9658,Inbound,Returns,Return request,I like to the exucative member ,efd08513-7292-4079-a768-037e845db035,04/08/2023 08:40,12/08/2023 19:51,12/08/2023 19:54,12-Aug-23,AMBASSA,Electronics,999,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
06f06228-7b35-4cc3-b4f2-ae8a34c7a54b,Inbound,Order Related,Order status enquiry,Shopzilla support team ko phone karne par bolate hai 6 se 7 working day me theek ho jaega abhi tak theek   ??     delivery hone   likhta hai cancelled 1009 rupay ke 15 items order karne par 14 item delivered  Dhara oil nahi delivery   uska refund nahi mila hai Super coin nahi mila hai  ,34eb3c87-26f2-42c4-8c1b-51e5f1221612,05/05/2023 14:15,12/08/2023 19:50,12/08/2023 22:40,12-Aug-23,VAISHALI,Books & General merchandise,117,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,4
1549632f-c39e-43f8-b2ac-c0dee1532f40,Inbound,Returns,Reverse Pickup Enquiry,Very nice call customer ,62637fca-ada1-4b76-af96-0c662aa040b5,15/07/2023 15:11,13/08/2023 09:24,13/08/2023 09:25,13-Aug-23,ALIGARH,Electronics,444,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
2530d37a-421f-416d-84d0-ef13dd6d1f32,Inbound,Refund Related,Refund Enquiry,,55b595c7-085f-427e-9b36-1b8a34cb3c56,06/08/2023 15:18,11/08/2023 11:35,11/08/2023 11:36,11-Aug-23,ANGUL,Mobile,32999,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
841e0f5e-05f7-4e55-849f-9f754b9d52da,Inbound,Returns,Reverse Pickup Enquiry,,152e99f0-20b7-4804-adc2-a968861e3d52,03/08/2023 00:18,11/08/2023 13:24,11/08/2023 17:15,11-Aug-23,DEHRADUN,Books & General merchandise,179,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
41f6c8d7-9d50-4d87-9183-94a2b468a2d0,Inbound,Returns,Reverse Pickup Enquiry,,bced7a32-8f08-4da6-8212-60181dc260bb,04/08/2023 03:15,11/08/2023 17:50,11/08/2023 18:01,11-Aug-23,KOLKATA,Electronics,364,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
8bfb8796-6ab7-462f-97dc-99311fa26af5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:13,12/08/2023 22:14,12-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
34d5ad2c-2915-44d5-9d6c-f7aeee73e112,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:47,13/08/2023 18:48,13-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9dda7615-fcd8-4256-8f4a-c0812ac289f9,Email,Order Related,Delayed,,e5b76562-63cf-4fcd-ac78-3f35aafbbbc9,03/08/2023 07:47,11/08/2023 20:06,12/08/2023 16:55,12-Aug-23,HAJIPUR,Books & General merchandise,51,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
50bef79d-3500-4182-9d2e-5f57c7fef477,Inbound,Shopzilla Related,General Enquiry,,,,10/08/2023 23:49,11/08/2023 21:50,11-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
1853da03-8482-44ae-bed5-5f5e77fa59fc,Inbound,Returns,Fraudulent User,,f2d26dc4-67c9-4521-8984-0ff9d20d0e3b,07/08/2023 15:44,11/08/2023 18:52,11/08/2023 20:06,11-Aug-23,BHUBANESWAR,LifeStyle,1279,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1dbfbac5-833e-4d46-8955-0f791079a12e,Inbound,Order Related,Installation/demo,Please arrange a skilled technician to assembly my bicycle. ,657bbbed-5b6a-477a-93a9-e5d21e917507,05/08/2023 00:54,12/08/2023 15:41,12/08/2023 16:09,12-Aug-23,KANPUR,Books & General merchandise,11288,,Anthony Booth,William Park,John Smith,31-60,Morning,5
9cf24675-ffa2-41fc-9077-19ea8b23ceb3,Inbound,Order Related,Order status enquiry,Very good costomer service ??,,,12/08/2023 12:26,12/08/2023 12:27,12-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
44865f5b-f6ea-4799-b9a3-bdbcfc462ad2,Inbound,Returns,Service Centres Related,,,,12/08/2023 13:05,12/08/2023 13:08,12-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
9583104b-0e4f-4681-a3e9-d365062052d9,Inbound,Cancellation,Not Needed,All good,,,12/08/2023 20:23,12/08/2023 20:24,12-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
3710c289-d31c-4797-9f47-8ffb69202cbd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:53,13/08/2023 14:57,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
1b700fb9-95aa-4960-aa8f-9410373cd2f2,Outcall,Order Related,Delayed,,6e1a7f4d-170a-48ac-bd74-9df11ffd40c9,31/07/2023 11:05,11/08/2023 17:00,11/08/2023 18:39,11-Aug-23,VISHAKHAPATNAM,Books & General merchandise,389,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
305569f5-36a6-4b14-a884-9f0041f4abbc,Inbound,Returns,Reverse Pickup Enquiry,,caf3c0d2-38ab-4f32-bd58-24a5d93cfbae,27/07/2023 16:00,12/08/2023 20:58,12/08/2023 21:05,12-Aug-23,SANGAREDDY,LifeStyle,669,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
69d654c8-c929-4b0f-8f2b-3b04ce3a28ca,Inbound,Returns,Return request,,61e2aa45-9ed6-4af2-b3f9-d064162f805f,07/08/2023 00:13,11/08/2023 23:13,12/08/2023 00:30,12-Aug-23,KANPUR,Books & General merchandise,341,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
ce21dae4-4c2f-4968-99b7-6f8320032d2c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:14,12/08/2023 10:18,12-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
a2bacc60-ccfc-49e2-ae05-3fab06b04d51,Inbound,Returns,Return request,,,,12/08/2023 14:38,12/08/2023 16:06,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
6d4ed84d-d3dd-46d6-a4ec-9075ad8c9e84,Inbound,Order Related,Installation/demo,Good ,,,12/08/2023 19:10,12/08/2023 19:16,12-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
330d75f5-624e-45dc-86d5-5d5897ca9ab8,Outcall,Returns,Fraudulent User,Bengali language option available kor dijiye,,,12/08/2023 19:41,12/08/2023 19:44,12-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
1190c174-a429-489e-9861-cf65f2d8f89f,Inbound,Refund Related,Refund Enquiry,Thank you to clear my problem,,,13/08/2023 08:48,13/08/2023 08:57,13-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
d2ab26a5-6901-4f93-8ba8-180ad96320fc,Inbound,Order Related,Installation/demo,,,,13/08/2023 09:48,13/08/2023 09:50,13-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
f40a1a12-ff5e-4187-913b-415af067f7fb,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:13,13/08/2023 21:36,13-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
3c2902bd-03d7-4356-a303-e9be4be15920,Outcall,Refund Related,Refund Related Issues,,,,13/08/2023 20:55,13/08/2023 21:13,13-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
80b956cf-d5b6-4cc1-94a0-d047054ad8d1,Inbound,Returns,Return request,I am waiting for pickup .No QA items are live warms and just changed the labels ( anjeer ).,b9729428-223a-44e3-8295-0ecbc1d7627b,04/08/2023 15:07,09/08/2023 21:04,11/08/2023 15:02,11-Aug-23,HYDERABAD,Books & General merchandise,368,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
00a66be9-6878-45dc-8536-712ae915b809,Inbound,Returns,Reverse Pickup Enquiry,,a77561ab-015a-4253-bd35-b4506b6387fc,05/08/2023 23:31,10/08/2023 23:33,11/08/2023 02:54,11-Aug-23,PATNA,Electronics,1199,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
faa7b4d1-b27c-4df9-be22-d3d2c6a22681,Inbound,Order Related,Delayed,,2caaa7bd-4719-4468-9946-92c0c3316be8,07/08/2023 20:29,13/08/2023 10:21,13/08/2023 10:30,13-Aug-23,BURDWAN,LifeStyle,290,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,4
d59f94f3-2cf3-4cff-8df8-43fbfc0b0df9,Inbound,Shopzilla Related,Account updation,,,,11/08/2023 07:53,11/08/2023 07:54,11-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
9ca80779-b869-43d8-a334-2416977f4236,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:52,12/08/2023 07:53,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
7e004fdb-347a-4075-8ccc-9d1dea575d2b,Inbound,Order Related,Invoice request,,,,12/08/2023 22:58,12/08/2023 23:02,12-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
7734e439-1349-45bb-aa4a-1c856652b8cb,Inbound,Order Related,Delayed,,,,13/08/2023 19:45,13/08/2023 19:47,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
46ae023d-e974-47db-93fe-5386c557dd3d,Inbound,Returns,Fraudulent User,??????,4bb28caf-2122-4d6e-a0a2-abf892ebf515,15/07/2023 11:59,13/08/2023 11:39,13/08/2023 12:59,13-Aug-23,PATNA,LifeStyle,593,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
d9d7f4a3-65d1-4049-b1c1-c6f4fcfc676c,Inbound,Returns,Reverse Pickup Enquiry,  poor ,56fe3721-6b3b-4550-a4f4-a76614acd9a2,29/07/2023 18:23,13/08/2023 14:44,13/08/2023 14:50,13-Aug-23,SALEMPUR,Electronics,1599,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5bfaea8f-5c17-4e15-8342-0b72802435c0,Inbound,Returns,Reverse Pickup Enquiry,Background noise could have been canceled during customer service call.,88e5dae7-2b28-4f1e-9347-384a172b3469,06/08/2023 15:52,10/08/2023 23:57,11/08/2023 00:01,11-Aug-23,RAJKOT,LifeStyle,183,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
ed908041-71a4-479a-9c74-74ac3b005ef3,Inbound,Returns,Reverse Pickup Enquiry,,acaf2220-6297-4726-b80b-447faf6cf412,17/07/2023 12:21,11/08/2023 12:03,11/08/2023 12:04,11-Aug-23,GUWAHATI,LifeStyle,899,,Logan Barnett,William Park,John Smith,31-60,Morning,4
90a4d1af-a8c8-40ec-a062-f25b5bb2c33f,Inbound,Returns,Fraudulent User,,4d9b1856-51e3-4655-9ea1-15e18a6d6c78,03/08/2023 18:06,11/08/2023 15:52,12/08/2023 06:07,12-Aug-23,VAISHALI,Home Appliences,5699,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,4
4924d52d-fb45-4ccb-9cbb-20e478717eb8,Inbound,Order Related,Order status enquiry,,de59fbb3-6d18-4d20-95a9-13e41e28db16,08/08/2023 12:54,11/08/2023 17:20,11/08/2023 17:28,11-Aug-23,AHMEDABAD,Electronics,899,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
8791fffd-03ef-4ff9-a9fb-1503d254b19f,Inbound,Returns,Return request,,,,12/08/2023 08:55,12/08/2023 09:15,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
52e4d9c4-d94c-44b5-bfb5-e3677c7ed85a,Inbound,Returns,Reverse Pickup Enquiry,Good service,,,12/08/2023 13:25,12/08/2023 13:26,12-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
f758a058-415c-4994-a405-16546aa81162,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 18:07,13/08/2023 08:09,13-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
4296f2c4-a8cf-4fb9-a205-59c35e5875d7,Inbound,Returns,Return request,,,,12/08/2023 17:54,13/08/2023 01:19,13-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
241dbd8b-afb1-4689-b11a-9f661aa70629,Inbound,Returns,Return request,,,,12/08/2023 19:29,12/08/2023 20:11,12-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
10b4fcd7-e306-4c83-8836-962d931796e1,Inbound,Order Related,Delayed,Good,,,13/08/2023 00:50,13/08/2023 00:51,13-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
e1ae1f54-2a64-4656-9c8b-ec2edc605da2,Inbound,Returns,Return request,,4ebc058d-1d75-45c6-9848-ffc2ec245e27,09/08/2023 16:40,11/08/2023 12:28,11/08/2023 12:29,11-Aug-23,BANGALORE,Electronics,1139,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
e5ad0a34-96a1-4d00-8ffa-c9ce0d262901,Inbound,Returns,Reverse Pickup Enquiry,Never pick up my product?,,,12/08/2023 16:50,12/08/2023 16:54,12-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
aa5fd7c2-8a9a-4449-b654-20afdfdd0c8f,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 17:28,12/08/2023 19:36,12-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,3
219e5633-3c02-4686-8b85-781ffcf5a7fd,Outcall,Order Related,Invoice request,Tynku so much rishabh sir ur behaviour is absolutely friendly thnku so much for helping me,0b0762f2-23e0-40c3-b26f-157afca955cc,19/10/2022 20:32,11/08/2023 10:07,11/08/2023 10:09,11-Aug-23,MORENA,Electronics,1299,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a7a82081-23a0-4e17-a8d5-4b55d5934814,Inbound,Others,Others,My complaint good  response ,c74d82c6-786b-4345-bf73-9fdef0a7b3a3,11/07/2023 09:39,11/08/2023 17:53,11/08/2023 17:56,11-Aug-23,DINDIGUL,Electronics,161,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
866e58e0-b0ec-47d0-a749-128c0b11dc69,Inbound,Returns,Reverse Pickup Enquiry,Otherwise all good ,5600c8ff-6b04-4ce1-a3d8-26b4668c0a5e,01/08/2023 07:32,11/08/2023 20:06,13/08/2023 09:40,13-Aug-23,JHUMRI TELAIYA,Books & General merchandise,415,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2ba9d2c4-eb23-46fc-b5f9-46f6cfcec953,Inbound,Returns,Reverse Pickup Enquiry,The Customer Support person was so polite on call and I am very satisfied with my issue. Thank you so much??,,,12/08/2023 13:44,12/08/2023 13:45,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
fc0c31e1-3fad-4355-a085-b95a6e0d6204,Inbound,Returns,Fraudulent User,,,,12/08/2023 17:27,12/08/2023 17:37,12-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
75fb772e-ac0c-4c71-9362-cb7573e07ef4,Inbound,Order Related,Customer Requested Modifications,My problem regarding change of delivery address not ,,,13/08/2023 16:46,13/08/2023 17:13,13-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
5b8f156f-a5bb-439a-acb9-678ec052414f,Inbound,Feedback,UnProfessional Behaviour,,7d354519-cc56-4a73-8c5f-74c0b272f7f8,01/08/2023 11:44,12/08/2023 19:15,12/08/2023 20:28,12-Aug-23,KATNI,Books & General merchandise,49,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ad36f1d2-54ca-46ab-8d5a-d78d7f40d08b,Inbound,Cancellation,Not Needed,,92b93aef-111c-4137-9ac1-3b3a57016f02,03/08/2023 09:01,11/08/2023 10:11,11/08/2023 10:12,11-Aug-23,UDAIPUR,LifeStyle,1033,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
14e8ee74-711f-4778-92f5-1041253ffee1,Email,Returns,Return request,,357ecd9f-081e-41fb-b125-f7311da42675,02/08/2023 20:06,11/08/2023 14:14,12/08/2023 00:25,12-Aug-23,MYSORE,LifeStyle,294,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,2
03161435-798c-44de-aef3-9f9aab464d58,Inbound,Order Related,Delayed,Please give the priority on shipment delivery on time and consideration on product quality ,76bc06ec-9468-4ac9-b192-0ecdd6434634,05/08/2023 12:49,12/08/2023 11:20,12/08/2023 11:22,12-Aug-23,VISHAKHAPATNAM,LifeStyle,1593,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
cafc70c7-9d94-483d-9be6-257ebbfa5e6f,Inbound,Returns,Reverse Pickup Enquiry,Comeny is not provide effective products,0fb3bcf0-2cb4-4a22-97bb-a4ab42e2aeea,20/07/2023 23:04,11/08/2023 08:29,11/08/2023 08:34,11-Aug-23,KUCHAMAN CITY,Electronics,999,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
f55bd4c0-868e-4624-a612-7a1d6f6bb728,Inbound,Order Related,Order status enquiry,,f24ebf7f-d287-4a97-84a5-4e1fbf387437,09/08/2023 15:26,11/08/2023 16:28,11/08/2023 16:50,11-Aug-23,KOLKATA,Electronics,6999,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,2
7480d910-c840-4cdc-911c-7e522fda7445,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:50,12/08/2023 18:52,12-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
4a1379b2-aa1b-4182-b154-c495fb09dfe7,Inbound,Returns,Reverse Pickup Enquiry,Good conversation Mr Krishna I am so happy keep it up ,,,12/08/2023 19:37,12/08/2023 19:39,12-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
e7332b70-6540-4879-8d56-3fbb2a25ff2c,Inbound,Order Related,Order status enquiry,,,,13/08/2023 07:36,13/08/2023 07:38,13-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e081920c-9dec-4275-8857-dd99815a1823,Inbound,Returns,Service Centres Related,,,,12/08/2023 20:35,12/08/2023 20:37,12-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
5a4f43bf-eb0e-438c-97ba-148c6fe7d3e5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:13,13/08/2023 16:13,13-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
fca8f56f-8ca7-4002-a94a-a473e5d3b3f8,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 22:13,13/08/2023 23:45,13-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
d4ebe79e-1dd1-45cf-a225-f08d5af3f386,Outcall,Returns,Fraudulent User,The staff who assisted me was superb and   to her patience skills...,02df583e-203a-42e3-b3af-481864abdbd8,27/07/2023 16:07,11/08/2023 18:09,12/08/2023 11:50,12-Aug-23,MUMBAI,Home Appliences,1399,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b58a8c28-4862-44b9-8d61-a31d60265135,Inbound,Refund Related,Refund Enquiry,,c8e74521-5f0b-406b-9b64-f7964c0ac67a,02/08/2023 06:46,12/08/2023 14:08,12/08/2023 14:08,12-Aug-23,GURGAON,Electronics,899,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8fa8f0a7-6626-4821-a573-3631356bc5ea,Inbound,Returns,Missing,,561b6c6f-1336-4c27-9e2e-0f7ebc6d6283,10/08/2023 00:12,11/08/2023 20:09,11/08/2023 20:09,11-Aug-23,BHARATPUR,Books & General merchandise,144,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
d247629a-eab8-451c-922f-debf15ed86b8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:24,12/08/2023 23:26,12-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
3bc0956e-9ae9-4636-8bbb-27bc4a09edbf,Outcall,Returns,Missing,,,,12/08/2023 23:59,13/08/2023 00:11,13-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
9aa0f6b2-f315-4f7a-bd03-068bc3922819,Outcall,Order Related,Installation/demo,Reply was irrelevant. I asked something and I got something. My time was totally wasted.,,,13/08/2023 16:38,13/08/2023 16:44,13-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
3016a031-960f-42c6-9048-2b2bc84b5e0a,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 15:11,13/08/2023 15:12,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
17143c62-d640-45a3-8698-6887cadacfd7,Inbound,Returns,Reverse Pickup Enquiry,,b9211daf-c0ec-473c-ba08-67296444c573,01/08/2023 01:22,10/08/2023 18:29,11/08/2023 18:10,11-Aug-23,JAMSHEDPUR,LifeStyle,749,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,2
5f5bd12f-5f36-445f-a59f-a2aaaaadecbc,Inbound,Order Related,Order status enquiry,,53541fa5-8f33-46ac-af5e-e073996bebea,05/08/2023 20:09,12/08/2023 11:46,12/08/2023 11:54,12-Aug-23,BHIWANI,Home,1374,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
6b511c13-ae65-4a19-9477-2fc8fbad2d92,Outcall,Returns,Wrong,,8f452974-97cf-49ab-86b9-e989f5ae4f84,30/07/2023 21:46,11/08/2023 20:22,11/08/2023 20:35,11-Aug-23,MYSORE,LifeStyle,854,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
b06833a6-cd50-42cf-a814-f5dab3b17673,Outcall,Product Queries,Product Specific Information,The requested product flavour must be delivered instead of other flavour products of the same company.,,,11/08/2023 18:13,11/08/2023 18:29,11-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
41c2b064-6513-41d6-bb69-f411fc8a84b6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:42,12/08/2023 09:44,12-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
81b2280c-6eec-4e9f-a079-04d68e918a7c,Inbound,Returns,Fraudulent User,Very very nice,,,12/08/2023 20:19,12/08/2023 20:23,12-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
b7f37710-4975-49ac-bf37-dce713698741,Inbound,Order Related,Installation/demo,,,,13/08/2023 13:52,13/08/2023 14:36,13-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
c6105eff-81e4-4c6f-904a-9189543d2428,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:53,13/08/2023 15:58,13-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
eefd2d08-141e-46a4-87da-ef35d7b54a89,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:01,13/08/2023 18:04,13-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2de38d31-4669-4ab9-8536-cdbd16ef861b,Inbound,Refund Related,Refund Enquiry,Pathetic service,e288146b-9c0d-4e22-92ca-3e82b2b43b4c,09/08/2023 06:47,11/08/2023 12:56,12/08/2023 15:35,12-Aug-23,GANDHINAGAR,Mobile,117999,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
47d49944-9388-4819-8a5d-74b5ddfcba79,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:15,12/08/2023 18:18,12-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
12ca91b4-15a4-44b9-89ac-81fd33fdcd49,Inbound,Order Related,Delayed,That person was so rude and didn't even understand English properly you guys need to monitor his more calls and need to ensure that get good Cx service on escalation desk as well...Talking abt the girl i spoke too she just did the complaint on the acc and nothing else and as per the escalation desk that senior dont even has the rights of senior ,,,13/08/2023 12:25,13/08/2023 13:06,13-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
66bc2bb1-7093-403d-bd1e-96d0800cf932,Inbound,Returns,Fraudulent User,Delivery boy cancel our order whimsically,79e208fc-0bd8-402a-a01b-baaa21102273,03/08/2023 13:52,11/08/2023 12:15,11/08/2023 12:16,11-Aug-23,HOOGHLY,Books & General merchandise,211,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
e8417cc5-8b92-4392-8868-0f80b0ff8c31,Inbound,Returns,Reverse Pickup Enquiry,,471ad0b1-2b40-4095-a10f-6a2b7557a247,11/08/2023 08:15,11/08/2023 09:49,11/08/2023 09:51,11-Aug-23,NEW DELHI,Books & General merchandise,25,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
2b72f450-9a34-416d-85ff-b6361cd733a3,Inbound,Returns,Wrong,Very good talk to you sir ,5c07b057-3e1e-4c05-8a66-d6e0841ea707,01/08/2023 20:03,12/08/2023 16:34,12/08/2023 16:35,12-Aug-23,BANDA,Electronics,599,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
a53f914f-8a4c-4273-bfa1-651b3a3681d7,Inbound,Returns,Reverse Pickup Enquiry,,67ade427-17c7-448b-9a71-2f0762216f0e,08/08/2023 12:51,11/08/2023 17:20,11/08/2023 17:23,11-Aug-23,PUNE,LifeStyle,4170,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
30cdbcc5-7a07-4c4d-9672-a3ad55bc57a3,Inbound,Feedback,UnProfessional Behaviour,"I had ordered a phone with an exchange of my old phone Poco M3, it had a scratch on screen which I mentioned at the time I ordered. Today delivery agent came and refused that he will not give the phone and will not exchange phone with scratch glass. He was rude, arrogant and said Shopzilla has different policy so we will not accept this exchange. Since 5 days I was waiting for my phone and this shit situation happened with me. The Shopzilla support is not at all useful. Saying wait till 15th August. Are you people really crazy someone needs your urgent help and you are saying wait for next 3 days. Worst support. ",,,12/08/2023 17:11,12/08/2023 17:11,12-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
a0a0273a-1fe5-4552-b118-e681902f0f40,Inbound,Returns,Wrong,Nice ,e4a95dfc-146e-4638-9ba7-b956671b5b2a,01/08/2023 23:24,11/08/2023 13:09,11/08/2023 13:12,11-Aug-23,NASHIK,Home,4300,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
5450eb9b-ee78-4007-acf0-add2f7d89752,Inbound,Order Related,Installation/demo,,fa08c9eb-63e9-4cba-88a6-6f1139f2c29e,04/08/2023 21:41,11/08/2023 10:03,11/08/2023 10:22,11-Aug-23,BEGUSARAI,Home Appliences,4910,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6dbaf959-fd34-46df-962b-7012447f8d91,Inbound,Returns,Reverse Pickup Enquiry,,98ac85fa-bb27-4262-95a4-b8a54b15a97d,31/07/2023 10:43,11/08/2023 14:36,11/08/2023 14:37,11-Aug-23,NAGPUR,Furniture,599,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
ca2fa2ae-e082-4554-8dd8-eb4a9b64f5ed,Inbound,Order Related,Installation/demo,,befea9f1-047c-4958-bfce-8a3072cf6a76,22/09/2022 20:50,11/08/2023 16:26,11/08/2023 17:16,11-Aug-23,ROURKELA,Mobile,13499,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
774a90cd-c514-4969-b828-1eff60e1554e,Email,Order Related,Installation/demo,,ec745670-bcc6-4438-b190-e61f828f18a7,17/03/2023 10:05,11/08/2023 17:54,11/08/2023 18:00,11-Aug-23,AGARTALA,Electronics,2599,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
8cb11f3a-4fb6-4025-92bd-eca6c374300c,Outcall,Order Related,Order status enquiry,,fc3b7769-2559-46fe-a7af-85f53b117499,11/08/2023 19:57,12/08/2023 01:00,12/08/2023 01:01,12-Aug-23,MUMBAI,Electronics,219,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
ae54b972-1779-4d42-9344-c9a8a5a10de3,Inbound,Offers & Cashback,Other Cashback,,,,13/08/2023 00:54,13/08/2023 00:56,13-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
4330c45f-28b9-4cb7-9da8-9720a74089f2,Inbound,Returns,Return request,,,,13/08/2023 09:36,13/08/2023 10:13,13-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
b03ddfb0-eb83-4f13-96fe-5c72f5da3b6b,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:49,13/08/2023 19:54,13-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,1
30112e2e-f22a-47e9-b77b-bc45cf2f604b,Inbound,Order Related,Delayed,Even the customer support is not giving the assurance regarding the orders. ,1acb046c-2795-40e2-bc69-edc8cf8d6edb,03/08/2023 22:51,11/08/2023 00:20,11/08/2023 00:51,11-Aug-23,HYDERABAD,Electronics,219,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,2
3145373a-bcee-4e2c-be55-109b3a5eb242,Inbound,Returns,Reverse Pickup Enquiry,I not happy with your service ,d79fb1a7-bb24-4122-9c67-19e414e4f42d,03/08/2023 23:22,11/08/2023 00:12,11/08/2023 00:13,11-Aug-23,TRIVANDRUM,Books & General merchandise,1064,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
f8216e95-d221-4ed1-904e-e13c0d23d850,Inbound,Returns,Missing,,34933425-7219-4839-9654-def8393d5b6c,07/08/2023 12:54,11/08/2023 12:30,11/08/2023 12:37,11-Aug-23,VARANASI,Books & General merchandise,699,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
1e412706-bc01-40d7-88bd-014aea1bad9c,Inbound,Returns,Reverse Pickup Enquiry,,ef13e61c-08fe-4e8f-b6fa-d53c99abf7d4,01/08/2023 11:43,11/08/2023 17:27,13/08/2023 10:52,13-Aug-23,DUMKA,LifeStyle,299,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,4
44a15791-98a3-48cf-8c4b-dddc112e205b,Email,Returns,Missing,Nice work ??,,,12/08/2023 16:24,12/08/2023 16:32,12-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
8928358c-5e57-4d70-ab09-08f13a657595,Inbound,Returns,Missing,,,,12/08/2023 22:53,12/08/2023 22:56,12-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
1e35cd43-c58c-4dba-aab7-ccf0a33ce01a,Inbound,Returns,Return request,Floor delivered infected with floor worms,,,13/08/2023 09:34,13/08/2023 10:06,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
d1479fdb-aad1-4cbd-bf56-b1931efe82f4,Inbound,Returns,Reverse Pickup Enquiry,"Provide fast service to refund, replacement of product.",,,13/08/2023 12:50,13/08/2023 12:52,13-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
5cd6b271-85a0-49b5-88d8-aea0e381947b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:52,13/08/2023 16:37,13-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
208c980b-4dff-499b-816e-64f06ecc8f37,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:54,13/08/2023 15:56,13-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
4e8e3b64-9226-4905-ad1c-88b740971486,Inbound,App/website,App/website Related,,,,07/08/2023 12:40,11/08/2023 10:12,11-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
dddade02-c4b1-414c-b8bd-9e8405f04ba2,Outcall,Returns,Fraudulent User,,e9b67c29-ebe4-4a3a-82bb-e35ee1d30434,07/08/2023 23:22,11/08/2023 23:20,11/08/2023 23:22,11-Aug-23,SHIMOGA,Books & General merchandise,108,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
df277600-b360-4961-9b1a-9927fd346f37,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 03:45,12/08/2023 03:56,12-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
7c0e073f-985e-4a05-bb66-24054a3f5902,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:11,12/08/2023 08:16,12-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
e56a1d55-d839-4d81-b49b-497cd475f814,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 12:53,12/08/2023 12:54,12-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
d5ce8db4-7740-4f66-b946-2caf479b329e,Outcall,Returns,Return request,,,,12/08/2023 23:21,12/08/2023 23:22,12-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
ed2d941b-1fa4-4b60-a2d3-530fda4177ce,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:40,13/08/2023 12:04,13-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
9d7e4e0f-0b42-493e-9323-55cfbf057aea,Inbound,Order Related,Delayed,,3af50793-23a8-45fa-a591-0859581d69bf,02/08/2023 21:25,11/08/2023 14:17,11/08/2023 14:19,11-Aug-23,NAGPUR,Books & General merchandise,728,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
35508f31-6ae0-4c31-8140-7fc3bc613fe3,Inbound,Returns,Return request,,55458dcf-77f5-4b8f-8466-cf72bf510290,02/08/2023 17:36,13/08/2023 16:58,13/08/2023 17:02,13-Aug-23,GREATER NOIDA,LifeStyle,299,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f5d2356b-42fe-4558-b738-8132646e9265,Inbound,Returns,Reverse Pickup Enquiry,,d6ed9990-6cd7-499e-b1ab-1018e7c5516e,28/06/2023 19:17,11/08/2023 08:09,11/08/2023 08:21,11-Aug-23,LOHARU,LifeStyle,702,,Timothy Grant,William Park,John Smith,31-60,Morning,5
cec09d26-5fa9-4c9b-a36a-d91c7a4b2379,Inbound,Returns,Reverse Pickup Enquiry,Excellent Customer care service. So many Thanks to Shopzilla Customer customer support Executive. ,a16a5745-e060-4de4-aa84-b5c575307f31,27/06/2023 21:01,11/08/2023 09:45,11/08/2023 10:05,11-Aug-23,SONEPUR,Electronics,3699,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
5f1f15ff-2b1a-4787-8719-669566639d0a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:51,12/08/2023 07:56,12-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9e2b73c9-5e1f-4981-bc7c-351bd1c9d7f6,Outcall,Returns,Fraudulent User,Ok,,,13/08/2023 17:56,13/08/2023 18:01,13-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3f537306-f238-4d6e-9fd7-8af7eecca94c,Inbound,Returns,Reverse Pickup Enquiry,,af29091c-7969-4d55-8926-df92faf131ae,05/06/2023 12:16,13/08/2023 19:58,13/08/2023 20:08,13-Aug-23,KENDRAPARA,Electronics,489,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
e09ae09d-2530-4d8e-8b41-6d04addd4d2f,Inbound,Returns,Reverse Pickup Enquiry,,83001e9b-c4c6-4d4f-bc5b-7295b95a0f94,17/07/2023 06:46,11/08/2023 22:56,11/08/2023 22:58,11-Aug-23,ALLAHABAD,Home,424,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
87573c34-87f6-4083-b951-f9e656d05e77,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 01:06,12/08/2023 01:09,12-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
0bca0021-c6fc-40b5-b819-9fe4581f4340,Inbound,Refund Related,Refund Related Issues,Worst experience ,,,13/08/2023 08:14,13/08/2023 08:15,13-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
dc2ef7c6-8c45-48ab-92e3-85252e846321,Inbound,Order Related,Delayed,,,,13/08/2023 07:41,13/08/2023 08:29,13-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
59c6b4ca-adde-46ab-83f5-5468ebd84d1f,Inbound,Product Queries,Product Specific Information,Try to improve replacement and returns policy ,,,13/08/2023 12:13,13/08/2023 19:14,13-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,3
9b2de215-739c-44f6-81b2-632f5e6e5970,Inbound,Order Related,Priority delivery,,,,13/08/2023 13:26,13/08/2023 13:33,13-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
72fe3daa-d7e7-4e2b-9a18-c4448d693b31,Inbound,Order Related,Customer Requested Modifications,,,,13/08/2023 21:51,13/08/2023 21:53,13-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
2e9787c8-794e-4513-8fff-c540a0d3742c,Inbound,Order Related,Delayed,,b0879a18-1b0c-4c0d-9f8e-2dcf6bf4a8f5,02/08/2023 23:59,08/08/2023 15:03,11/08/2023 23:43,11-Aug-23,AMRITSAR,Books & General merchandise,680,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
9d6f9f99-275c-4e3c-8c0b-84f10e77097e,Inbound,Order Related,Order status enquiry,,2a419e53-c021-4a05-9c5f-e453fb8a6019,09/08/2023 12:32,12/08/2023 13:02,12/08/2023 17:55,12-Aug-23,ALLAHABAD,Home,272,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
61159f48-3f9a-4d2f-a538-6b26c92778cf,Inbound,Order Related,Delayed,,fae24e1a-ad44-4fe5-80a4-c7f55e066ec3,05/08/2023 11:47,11/08/2023 17:39,11/08/2023 17:40,11-Aug-23,MUZAFFARPUR,Books & General merchandise,232,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
ca0f2244-5a04-4d88-8af3-ea3669ffb387,Email,Refund Related,Refund Enquiry,,a1e5b598-9227-4819-b2ff-a35e80250c76,04/08/2023 22:59,11/08/2023 20:17,11/08/2023 20:20,11-Aug-23,BANGALORE,LifeStyle,559,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,2
baedb607-f612-4d17-9427-dc19feea7fd6,Inbound,Returns,Reverse Pickup Enquiry,,719a5cf1-2bb9-4fc9-9770-3bdea0a85d5e,01/08/2023 20:00,11/08/2023 11:09,11/08/2023 11:11,11-Aug-23,PHULBANI,LifeStyle,699,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
23c7decb-9453-4897-9cf3-7b54631ecdb3,Inbound,Returns,Reverse Pickup Enquiry,,65503574-1e24-4e7d-bdd6-6d113d8ede63,05/08/2023 09:19,11/08/2023 18:25,11/08/2023 18:29,11-Aug-23,LUCKNOW,LifeStyle,749,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9cddc513-0cee-4b21-a845-6574ba073f7d,Inbound,Returns,Return request,Very good costmar care workar,,,12/08/2023 22:04,12/08/2023 22:06,12-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
6cdd59b0-091f-4b51-bcc8-67f707e07234,Inbound,Returns,Reverse Pickup Enquiry,,c76f12b0-3dc8-49a8-8a37-fa6fffcf1c02,29/07/2023 20:52,11/08/2023 21:13,11/08/2023 21:25,11-Aug-23,NEW DELHI,Electronics,22490,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
b4345330-0e15-479a-b695-4cad3851801a,Inbound,Refund Related,Refund Enquiry,,78e020cf-ec83-4984-82f6-074087a2a0cc,28/07/2023 13:06,12/08/2023 17:05,12/08/2023 17:13,12-Aug-23,DEHRADUN,Books & General merchandise,72,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
457be803-01b4-43d7-b5e8-811c79f3a4e8,Inbound,Cancellation,Not Needed,"this customer executive committed that my order will be delivered by 11th Aug, but haven't received it yet, can you please at least check that your executives are making fake committments.",39a67457-14f8-4f67-947d-acc23687de61,03/08/2023 09:38,10/08/2023 18:41,12/08/2023 12:01,12-Aug-23,GHAZIABAD,Books & General merchandise,2763,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
cfbfd649-0319-40d5-81ed-eb2cada08195,Inbound,Returns,Reverse Pickup Enquiry,Not resolved ,6dca6c34-14af-4595-9338-e4b504b68681,29/07/2023 09:04,11/08/2023 22:06,11/08/2023 22:12,11-Aug-23,JALORE,Electronics,995,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
66841545-715b-4e14-9197-b90095d2f61b,Inbound,Payments related,Payment related Queries,,4530fda6-49bb-4bd7-b9f9-ab5235ae8563,16/04/2023 14:47,11/08/2023 15:10,11/08/2023 15:51,11-Aug-23,PUNE,Books & General merchandise,346,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
f76d24b0-2261-4725-b55f-4405a479d466,Outcall,Returns,Service Centres Related,,64548c3d-2399-4210-bd1d-cfc7f10c32c5,04/07/2023 17:10,11/08/2023 17:52,11/08/2023 18:05,11-Aug-23,NAGPUR,Home Appliences,2340,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
789ec435-6d7e-48fc-bcec-38e4c5b0d268,Inbound,Order Related,Order status enquiry,As compared to other ones your service is far better. Please maintain this and keep updating yourself.Thank You!,614ce7f3-a798-4834-beb5-54b95d260df4,11/08/2023 15:16,11/08/2023 21:10,11/08/2023 21:12,11-Aug-23,,Furniture,4996,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
b940d568-0344-4991-b064-be04843797a3,Inbound,Returns,Damaged,Very helpful sir,,,13/08/2023 10:14,13/08/2023 10:15,13-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
2375a06e-9e8e-4f09-b321-9573abfd127d,Email,Refund Related,Refund Enquiry,,,,12/08/2023 16:58,12/08/2023 17:30,12-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
dbcac317-708d-4ff5-8f9d-7689cd57053f,Inbound,Returns,Return request,,,,12/08/2023 20:43,12/08/2023 23:37,12-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,3
a00106de-e509-4a31-8691-b34a3661df90,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 07:40,13/08/2023 08:16,13-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,1
de9ab73e-ad77-46a3-bc2f-40e46bb06b29,Outcall,Order Related,Order status enquiry,,,,13/08/2023 12:07,13/08/2023 12:09,13-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
1e453adf-c676-4559-98c5-221b240f7b79,Inbound,Feedback,UnProfessional Behaviour,,ef050fe3-b530-41f4-bedf-c1bed58ed3af,02/08/2023 23:19,10/08/2023 00:34,11/08/2023 09:46,11-Aug-23,BOLANGIR,Electronics,498,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
b3421889-a45d-4e3f-8517-0db31a20d824,Inbound,Returns,Reverse Pickup Enquiry,Very well mannered behaviour thanks for the gesture.,d5563a82-25e9-4074-95b8-f4280df2071b,05/08/2023 23:38,11/08/2023 08:02,11/08/2023 08:06,11-Aug-23,AURANGABAD,LifeStyle,399,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
e9f3c519-adc9-402c-8e67-14ab9bc7e2e4,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 15:54,11/08/2023 18:10,11-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
a7f4a02a-33fd-41df-af08-c384183375b3,Inbound,Returns,Return request,,c6da1788-3778-4379-af98-318e891d9518,08/08/2023 12:23,11/08/2023 17:50,12/08/2023 11:09,12-Aug-23,MUMBAI,Books & General merchandise,300,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
85359e26-aa13-4b22-9964-a1a666a83ade,Inbound,Returns,Fraudulent User,Very good ,,,12/08/2023 17:00,12/08/2023 17:01,12-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
84673317-1cc9-4ead-ac66-f158cc6dce5c,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 22:22,13/08/2023 17:39,13-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
00a29b15-9217-4997-9c72-de96d52a3554,Inbound,Order Related,Installation/demo,,,,13/08/2023 12:39,13/08/2023 17:23,13-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
04e5a62f-0944-44b1-91e1-679cc5d78cb5,Outcall,Returns,Return request,,,,13/08/2023 20:32,13/08/2023 20:33,13-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
8c108121-38e4-4b2c-8f43-13c1b12c783f,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 11:22,12/08/2023 11:32,12-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
2747c6dc-8751-449b-ab51-d5b127d24741,Inbound,Returns,Return request,,3989fdd1-8c33-4f8a-a62b-823e2163e1b1,04/08/2023 08:00,12/08/2023 10:39,12/08/2023 10:42,12-Aug-23,ARRAH,Electronics,999,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
1bd7c0c9-19d8-458c-9d60-871bdc8332a5,Inbound,Returns,Return request,,96113ed2-9c17-4490-81de-18a3d47c34c3,03/08/2023 21:55,12/08/2023 08:39,12/08/2023 16:51,12-Aug-23,PATHARDI,Electronics,999,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
0b332a0e-4b07-45e4-9745-f29f64c5fa57,Inbound,Feedback,UnProfessional Behaviour,"Shopzilla is the worst, they don't deliver, they keep changing date by date, your company is the worst.  The way of earning money of Shopzilla people, the orders we make, these people do not deliver and tell their own people, have you not attended your order, so they cancel it and take the cancellation fee from themselves, this is the biggest of Shopzilla  way to rob...",ebf3aab9-5508-4674-86b1-fbf3153622ca,30/07/2023 15:11,11/08/2023 21:16,12/08/2023 13:54,12-Aug-23,SILVASSA,Mobile,32999,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
bc59fe4d-87ea-49c1-bfd6-23d13c2bbf93,Inbound,Order Related,Order status enquiry,,5bee47dc-867c-4d4e-b2c2-786d7f76872c,07/08/2023 19:21,11/08/2023 20:43,11/08/2023 20:44,11-Aug-23,MUZAFFARPUR,Electronics,799,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
7627a926-1e63-491a-9528-d2db6983744e,Inbound,Returns,Return request,  ji se   wo sahi the baki sharad bekar shaks tha uske baad ek Medam se   wo bhi dramabaaj queeen nikli ,d8fa0693-3cc0-4587-8d7b-fab3f65f4006,05/08/2023 23:47,11/08/2023 12:24,11/08/2023 12:25,11-Aug-23,BUNDI,Books & General merchandise,608,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32fea2e0-316a-47a1-a99f-72de141fae28,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 06:58,12/08/2023 07:02,12-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
29766911-61da-4522-9c6a-7126ab4f7a02,Inbound,Order Related,Invoice request,,,,12/08/2023 10:06,12/08/2023 10:07,12-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
08104d76-53d5-4a5f-90c8-d8d8b8eb0f6d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:42,12/08/2023 12:43,12-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9087a402-7f8b-4170-9cac-316a7cb54b4b,Inbound,Order Related,Installation/demo,,,,12/08/2023 19:39,12/08/2023 20:04,12-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
1660da8a-3623-4418-9a60-f1bb5669660a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:28,12/08/2023 21:33,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0bb4c1c1-5a2d-49b6-b948-4b734dc9c530,Inbound,Returns,Wrong,,9d8b90fc-8398-413f-ad85-8fabdb98fb64,01/08/2023 10:44,12/08/2023 23:04,12/08/2023 23:04,12-Aug-23,JABALPUR,LifeStyle,1399,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
f2c0f783-e580-4640-9422-7a5a90cd96e0,Outcall,Returns,Return request,,02f13d48-d669-482a-a0bb-a37727ba4e20,04/08/2023 13:20,12/08/2023 17:19,12/08/2023 17:21,12-Aug-23,KURNOOL,Electronics,949,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
a9220bee-06c1-4359-8aa3-448f8eda8379,Inbound,Cancellation,Not Needed,Good ,943507df-9fd6-4786-85d1-6b14aa6bf4c2,10/08/2023 20:13,11/08/2023 14:28,11/08/2023 14:30,11-Aug-23,MUMBAI,Mobile,39999,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
d8b17ad2-5dfa-4702-95f8-0404a850363a,Inbound,Shopzilla Related,Account updation,,,,11/08/2023 06:12,11/08/2023 06:15,11-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
8b04fe01-422f-452b-8262-da0f8336a4ef,Inbound,Order Related,Installation/demo,,ae74aeb2-b2d8-48b0-b1e3-3b727f616e5a,20/09/2022 08:56,11/08/2023 17:36,11/08/2023 17:38,11-Aug-23,KANPUR,Electronics,899,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
47e1da95-3c22-4c46-8ced-8d37e64dcd73,Inbound,Returns,Fraudulent User,try to connect the call with support staff in less time ,08ce89b1-4d15-419c-82db-954f956fa47b,04/08/2023 14:29,12/08/2023 14:18,12/08/2023 14:52,12-Aug-23,GONDA,Electronics,364,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
5596706c-daec-4c21-880d-c97b2278aa7a,Inbound,Order Related,Order status enquiry,,,,12/08/2023 10:44,12/08/2023 10:49,12-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
1bc43829-59d1-48c5-a5af-0ca20e7215f5,Inbound,Returns,Reverse Pickup Enquiry,Your customer service is totally satisfied ,,,12/08/2023 17:22,12/08/2023 17:27,12-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
dd6cbcec-2605-4651-a97f-607e447fedfe,Inbound,Returns,Service Centres Related,"He is good man ??I really enjoyed talking to him, he solved my problemThank you so much",,,12/08/2023 20:39,12/08/2023 21:38,12-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
ad8582b1-c059-467c-8f69-2cb5d940e635,Inbound,Order Related,Order status enquiry,,,,13/08/2023 10:14,13/08/2023 10:41,13-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,1
42c4201c-64d7-4bfe-9c99-21a3e6f46f0e,Inbound,Returns,Wrong,Please understand the customer view ,,,13/08/2023 17:45,13/08/2023 17:45,13-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
d1b31a0c-2d48-4a0e-b4d4-9afc0531993e,Inbound,Returns,Wrong,SOLVE MY ISSUE AS SOON AS POSSIBLE ,bf1f1f8a-538a-497d-a997-70804fbd274c,31/07/2023 22:55,13/08/2023 17:45,13/08/2023 17:48,13-Aug-23,INDORE,LifeStyle,549,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,4
37914282-f61b-42b5-9029-7be05149b40c,Inbound,Returns,Fraudulent User,,4fb6df83-a978-4bc3-93d7-07e0dd2e910d,06/08/2023 15:05,12/08/2023 11:32,12/08/2023 13:23,12-Aug-23,SALEM,Books & General merchandise,98,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
eb68439c-10b3-479f-9b42-1bf6b7256f44,Inbound,Returns,Reverse Pickup Enquiry,,9aaa55b5-384d-476f-b0af-574483d320a1,27/07/2023 13:10,12/08/2023 17:20,12/08/2023 17:24,12-Aug-23,CHAPRA,Home,5699,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
922f9c2d-c9a6-438a-99b4-32b1f9b779b1,Inbound,Returns,Return request,Good ,9d643fd6-c88e-4d76-af80-2353337ac48a,09/08/2023 10:30,11/08/2023 13:27,11/08/2023 13:33,11-Aug-23,SILAO,Electronics,1399,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
9786e495-38df-4b1a-b584-54f3d9267b6e,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:39,12/08/2023 10:50,12-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
b587e637-d7a4-4b27-a12e-11ed1885f550,Inbound,Returns,Reverse Pickup Enquiry,Very disappointed with refund & return of product.,,,12/08/2023 16:45,12/08/2023 16:47,12-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
ccf915a8-76e8-49e7-ad82-3d19abe88df2,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 16:55,12/08/2023 17:01,12-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,3
a915a802-8669-412f-9a1e-ae7de67b3cb8,Email,Order Related,Installation/demo,,,,12/08/2023 19:10,12/08/2023 19:16,12-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8ea30c24-324c-495a-bf06-77bdb8f29614,Inbound,Returns,Fraudulent User,,,,13/08/2023 12:08,13/08/2023 12:45,13-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
ac368fbf-80fa-4906-87d0-1eeb2df3aa44,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:42,13/08/2023 11:46,13-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,3
e3505c8c-4f20-4dc7-99e4-66ba2a4b0706,Inbound,Order Related,Invoice request,,,,13/08/2023 18:21,13/08/2023 18:41,13-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
40d00afc-f929-4a66-b854-918b758ff4e2,Inbound,Returns,Reverse Pickup Enquiry,Waiting till pickup will be ,,,13/08/2023 20:00,13/08/2023 20:13,13-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
12450075-ec29-4487-9230-b9deeee342b0,Inbound,Order Related,Delayed,,8acc2656-1fd7-4372-9955-1238837e5d50,04/08/2023 19:44,13/08/2023 12:36,13/08/2023 12:40,13-Aug-23,PANCHKULA,Books & General merchandise,289,,Casey Holmes,William Park,John Smith,31-60,Morning,2
3f0a2017-b834-4ce5-ba48-ff61f162f8e1,Inbound,Returns,Fraudulent User,Provide price tags with the product so that return or replace will not be a troublesome approach,43633586-c1a6-4c04-9aa8-abd960754132,04/08/2023 11:21,13/08/2023 08:37,13/08/2023 08:40,13-Aug-23,BANGALORE,LifeStyle,1599,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
e5f1d3e2-0559-4d78-a862-bfa4c509e68f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:57,12/08/2023 21:20,12-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9f8c7ea1-7376-44e8-8056-f9c7b7f26315,Inbound,Returns,Fraudulent User,,,,13/08/2023 13:19,13/08/2023 13:23,13-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
e865926f-e7da-4c87-a738-52d0ac686da5,Inbound,Order Related,Delayed,,,,13/08/2023 14:42,13/08/2023 14:42,13-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
62c6c7a8-3bb1-4906-b47b-3657897040ff,Inbound,Cancellation,Not Needed,,213e59f3-9c94-4a88-a7a9-c3e4772c2267,04/08/2023 22:20,11/08/2023 08:50,11/08/2023 09:15,11-Aug-23,HYDERABAD,Books & General merchandise,1099,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
78f6cc32-ead7-451d-81fd-844d3bf81f43,Inbound,Feedback,UnProfessional Behaviour,,7b521e72-8b33-4057-a799-28f71465f8cc,04/08/2023 14:21,12/08/2023 18:34,12/08/2023 19:51,12-Aug-23,JASHPUR,LifeStyle,719,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
060d89f2-eaf8-4a63-95fc-4d7819c56b35,Inbound,Returns,Damaged,,8f64616f-34aa-49b5-ba4b-5dc9dae22bed,03/08/2023 18:23,11/08/2023 09:42,11/08/2023 10:03,11-Aug-23,KURUKSHETRA,Books & General merchandise,496,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
01923372-43ed-479f-96aa-75e5ad7a6b9c,Inbound,Returns,Reverse Pickup Enquiry,,f129f58e-de0b-44e7-bca4-c239401d437f,13/11/2022 17:38,11/08/2023 16:18,11/08/2023 16:19,11-Aug-23,JALGAON,Electronics,999,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
48fe6805-3382-460f-993d-274db55f6898,Inbound,Order Related,Installation/demo,,3cc0d98e-cf0b-45db-9a9f-49e3dec961cb,06/08/2023 13:59,11/08/2023 09:03,11/08/2023 09:21,11-Aug-23,MUMBAI,Home Appliences,22999,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
9273cc73-99dd-4659-890d-b4a4fa0dfd51,Inbound,Refund Related,COD Refund Details,Solve ,,,12/08/2023 07:46,12/08/2023 15:53,12-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,4
53bfe339-0961-43cd-8dec-ef85916aecf9,Inbound,Shopzilla Related,Signup Issues,Mentioned more facility option.,,,12/08/2023 10:31,12/08/2023 10:36,12-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
bc9ed406-52dd-4ff1-ac09-126325f9360d,Outcall,Returns,Missing,,,,12/08/2023 11:01,12/08/2023 11:02,12-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
c8707428-d4ce-448e-84fb-2f0e083c301e,Inbound,Returns,Service Centres Related,,,,12/08/2023 16:33,12/08/2023 16:35,12-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
1b0347e5-2514-45a8-a5ca-0a3393ca5ee4,Inbound,Returns,Reverse Pickup Enquiry,,e34e0cab-97e2-4f21-99e3-68b050f2d095,01/08/2023 21:35,10/08/2023 20:55,11/08/2023 15:22,11-Aug-23,MUVATTUPUZHA,LifeStyle,275,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
ddda69c3-c62b-49f0-af52-e2257d26f34c,Inbound,Refund Related,COD Refund Details,,2a03a1aa-8392-4198-92b4-9693c356edc4,04/08/2023 15:31,11/08/2023 00:49,11/08/2023 00:54,11-Aug-23,ARRAH,Books & General merchandise,578,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
7e25f3d6-4e72-471b-baec-37c0f556392e,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 10:56,11/08/2023 10:59,11-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
d245a261-0f8f-4377-b170-7cddacc65537,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 19:05,11/08/2023 19:27,11-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,2
e74d56ca-5c97-4fda-86bf-73b67a22e058,Inbound,Returns,Return request,,,,12/08/2023 02:24,12/08/2023 02:26,12-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
633423ae-a0dc-42d3-b549-cc8eca1a1b29,Inbound,Returns,Fraudulent User,Very good ,,,12/08/2023 20:24,12/08/2023 20:26,12-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
97eb62fa-69b4-45a5-a197-513fcf886247,Inbound,Refund Related,Refund Enquiry,10,,,12/08/2023 11:13,12/08/2023 11:20,12-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
965b3e9b-eca5-4433-8d6f-9616b1355ab9,Inbound,Payments related,PayLater related,,,,12/08/2023 14:00,12/08/2023 14:02,12-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4cf2ae09-2045-4c36-8022-8bbf64e64c07,Outcall,Refund Related,Refund Related Issues,,44c040be-cbf4-491f-a1e9-be1f3a0c0467,08/08/2023 02:08,11/08/2023 07:29,11/08/2023 07:56,11-Aug-23,NEW DELHI,Electronics,193,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
2d267a4c-9de5-4d29-a5b7-229df3c691aa,Inbound,Returns,Reverse Pickup Enquiry,,5c331a98-b16e-471c-8c7a-86dc9922dca0,24/07/2023 19:42,11/08/2023 12:21,11/08/2023 12:28,11-Aug-23,SWAIMADHOPUR,Electronics,1299,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
36907b38-9eba-4ca1-abc7-edbd19eca492,Inbound,Refund Related,Refund Related Issues,,13d8a184-e26e-4770-8efd-4f1e4385e33a,02/08/2023 04:44,11/08/2023 15:18,11/08/2023 15:20,11-Aug-23,GURGAON,Books & General merchandise,330,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
dbff9902-f1ab-444e-8154-d8804fe1abf1,Inbound,Returns,Reverse Pickup Enquiry,,eb2ddb48-cf41-407d-acee-ce8339437ee4,04/08/2023 11:02,11/08/2023 18:25,11/08/2023 18:54,11-Aug-23,PUNE,Electronics,999,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
c4203203-697a-4fce-8f3e-852103725ebb,Inbound,Returns,Reverse Pickup Enquiry,,33888c3f-2e6c-4374-ad4a-24398457a9d7,03/08/2023 19:49,11/08/2023 20:32,11/08/2023 20:52,11-Aug-23,RANEBENNUR,LifeStyle,399,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
8226ba94-e2ea-48f6-9e6a-7775a819dc9c,Inbound,Order Related,Installation/demo,,,,13/08/2023 12:43,13/08/2023 12:59,13-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
e05b7237-32d3-4144-944b-9dde1017981b,Inbound,Returns,Return request,She is so humble and well explained my problem,,,13/08/2023 15:21,13/08/2023 15:23,13-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
63aa7934-83d7-4875-a31e-e65b62823828,Inbound,Returns,Return request,"Put call on hold for 20 minitus , What is this ??? Are you think we are free for the same .",bbb65bc6-9a0a-4ea2-a381-bf7c2022a7c2,04/08/2023 17:56,12/08/2023 09:24,13/08/2023 14:02,13-Aug-23,JUNAGADH,Electronics,1499,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,1
c2f17abf-8809-452c-a9f6-33358deae75f,Inbound,Order Related,Delayed,,b9532e2a-4bfa-48fb-8ada-f52ab3c30871,06/08/2023 16:12,11/08/2023 14:39,11/08/2023 14:39,11-Aug-23,BANGALORE,LifeStyle,701,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
c3aed85a-34e4-4219-b2f6-8ac3c776dd7c,Inbound,Returns,Return request,,028b16df-353b-4a20-9fa2-46324f8f318a,21/07/2023 23:03,11/08/2023 19:40,11/08/2023 19:42,11-Aug-23,JASHPUR,Electronics,999,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
25cd67f2-2da2-4b6e-bfbd-0f244e2de4a8,Inbound,Returns,Reverse Pickup Enquiry,Very bad response ??,2f0cb6b1-3b3a-4d91-80c8-9bffdf94070d,09/08/2023 12:36,12/08/2023 08:20,12/08/2023 08:52,12-Aug-23,SHAMLI,Electronics,549,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
d6e0a792-920a-463f-8f37-7fc042d5d429,Inbound,Order Related,Seller Cancelled Order,,773c3c5a-a07f-44dc-9ebe-e9d6392e0e4d,10/08/2023 13:53,11/08/2023 19:57,11/08/2023 20:02,11-Aug-23,ERNAKULAM,Mobile,23999,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,3
4dee3376-e057-40fc-9a07-dae57c77676f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:33,12/08/2023 21:59,12-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
8b2b4672-71e0-4a4d-afcd-b5955f3386b7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:22,13/08/2023 18:06,13-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
84eb8f18-7506-406a-953e-d3b9385f515c,Inbound,Returns,Return request,,8ad774f5-3d06-4cdb-b251-7d8bc653af8a,04/08/2023 17:15,11/08/2023 21:14,11/08/2023 21:20,11-Aug-23,NAGPUR,Electronics,4999,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
ff666842-f68a-4f0f-8ffb-14299155bbba,Inbound,Cancellation,Not Needed,,63084cb0-696f-4e09-9338-0ba20764b52f,04/08/2023 17:03,11/08/2023 19:39,11/08/2023 19:43,11-Aug-23,VAPI,LifeStyle,1547,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
dce9d058-067a-4d04-ad4b-422bd224bace,Inbound,Feedback,UnProfessional Behaviour,,73f354f2-3265-4874-aa75-65e9a6321cc3,03/08/2023 18:31,13/08/2023 00:22,13/08/2023 00:31,13-Aug-23,JAMMU,Books & General merchandise,211,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
0d2d811a-0d47-4249-82ea-b3f45b36e92e,Inbound,Order Related,Seller Cancelled Order,SuperBuy provide better service than you,15bcf9c3-446e-44ec-8f54-084fe355f810,07/08/2023 22:38,10/08/2023 21:03,11/08/2023 15:24,11-Aug-23,PUNE,Electronics,1599,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,1
ad4240ff-56c8-4751-b8f6-24678c994874,Inbound,Order Related,Unable to track,Thanks for the lovely support gauri thakur,b07f8260-0b43-4871-bb43-029d61de334b,03/08/2023 14:30,11/08/2023 15:29,11/08/2023 15:41,11-Aug-23,GHAZIABAD,LifeStyle,348,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
05adc540-dd58-4e19-a0aa-6fdf2a65d036,Inbound,Returns,Fraudulent User,,,,12/08/2023 10:51,13/08/2023 07:30,13-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
681e6a8e-59b7-4d99-8f72-ccc54299bf22,Inbound,Order Related,Delayed,T q,,,12/08/2023 17:18,12/08/2023 17:18,12-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
b0932ad3-9c49-47bb-a481-f191cdf8473c,Inbound,Returns,Missing,Good,,,13/08/2023 10:44,13/08/2023 10:47,13-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
3ee1b3d0-3f01-4e52-be5b-9ce55dfa98ee,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 07:54,13/08/2023 08:16,13-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,4
74178ea0-82fd-45a2-a3cd-7a24e9aa66e7,Inbound,Returns,Reverse Pickup Enquiry,I had talked a very intelligent & customer oriented & proactive customer care executive ..so make every executive like that,,,13/08/2023 12:25,13/08/2023 13:00,13-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
ddcadc2f-3b1d-4273-97c4-bbd3401e284c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:21,13/08/2023 16:25,13-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
e1227897-a429-4328-b04a-27b91157530b,Inbound,Returns,Reverse Pickup Enquiry,,c1a15524-7f15-46dc-a08e-de1c12f249c9,26/07/2023 01:52,12/08/2023 11:56,12/08/2023 11:58,12-Aug-23,JHARSUGUDA,LifeStyle,299,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
f79dfd9b-31cb-4ccc-b083-42370b5d68d3,Inbound,Order Related,Installation/demo,,a56c171f-5df1-418d-9c48-de2af55493ce,06/08/2023 20:13,11/08/2023 17:33,11/08/2023 17:35,11-Aug-23,MUMBAI,Home Appliences,17990,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
28adf982-149d-4a19-a5be-25e39c90a7b4,Inbound,Order Related,Delayed,,35b77978-084c-4fc9-89b6-b2f98ea12181,05/08/2023 20:34,10/08/2023 20:12,11/08/2023 10:12,11-Aug-23,HYDERABAD,LifeStyle,309,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
17e9a63c-8c94-44fc-bb63-1a5ab3f1e918,Email,Order Related,Delayed,,0e9baf5b-c93e-42c2-a6ee-38ab4cad5382,04/08/2023 09:56,12/08/2023 18:20,12/08/2023 18:21,12-Aug-23,RANIPET,Books & General merchandise,199,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
25e5b394-5c7b-42eb-81d4-a113bb578fa8,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:08,12/08/2023 17:11,12-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,1
f098426a-58b0-4f64-80dc-763b8e51088a,Inbound,Returns,Fraudulent User,,,,12/08/2023 19:01,12/08/2023 19:23,12-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
779379f3-ee09-4d47-b052-59ad9f370341,Inbound,Returns,Return request,Good,,,12/08/2023 21:20,12/08/2023 21:25,12-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
c186d890-710d-4d0a-9dd7-e362585d4650,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 10:15,13/08/2023 10:27,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
bdef6fe1-ead9-48ae-ba05-2452b8accf02,Inbound,Returns,Reverse Pickup Enquiry,Thanks for contacting us ,,,13/08/2023 11:14,13/08/2023 11:18,13-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,3
f7907e62-70a3-4867-a61b-cc260b75ffb4,Inbound,Order Related,Delayed,,,,13/08/2023 19:23,13/08/2023 19:24,13-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
25723c36-c4e2-4c4e-a8cd-45f7c816a4d2,Inbound,Order Related,Order status enquiry,,,,13/08/2023 23:15,13/08/2023 23:56,13-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
982e0afd-6733-4202-934d-18c89c9bb7cb,Inbound,Order Related,Order status enquiry,,f94d5342-40ff-4b41-b468-73001722c8ab,03/08/2023 18:30,12/08/2023 23:31,12/08/2023 23:35,12-Aug-23,RAJAHMUNDRY,Mobile,19999,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,3
a7f3a674-5034-4895-847f-8d6ece5b8b10,Inbound,Returns,Reverse Pickup Enquiry,,580d01b7-2f8d-4675-b894-833fa7dbc58f,09/07/2023 23:04,11/08/2023 10:01,11/08/2023 10:51,11-Aug-23,VIJAYAWADA,LifeStyle,2849,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
27d0ddce-6e0c-4c03-9eaa-ab32da2a0b1c,Inbound,Returns,Missing,It was nice talking with the customer agent,e5268601-b043-4b11-b46c-3e71fd15a4f4,04/08/2023 21:15,11/08/2023 08:29,11/08/2023 08:33,11-Aug-23,JAMMU,Books & General merchandise,90,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
be27c0f2-4c99-4eaa-82d6-e1c37d2bbbe1,Outcall,Returns,Reverse Pickup Enquiry,You want take this product plzz ,8d5cf1cc-3bff-4c61-9611-5636f9583470,27/07/2023 10:01,11/08/2023 17:30,11/08/2023 17:36,11-Aug-23,TALIPARAMBA,Electronics,1099,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,4
d08003d3-4702-4050-a4f1-f1dad9c77d9d,Inbound,Returns,Return request,,,,12/08/2023 06:46,12/08/2023 06:49,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
a56d5896-8cb5-453d-abfa-db6f9539c4da,Inbound,Returns,Fraudulent User,Service good,,,12/08/2023 13:18,12/08/2023 13:24,12-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b2da275e-1545-44b5-a20f-a52fb51a2405,Inbound,Returns,Fraudulent User,Keep it up,,,12/08/2023 23:58,12/08/2023 23:59,12-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
f9e70773-d2fd-4795-bc7f-3d307ecb81fa,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,13/08/2023 13:12,13/08/2023 19:50,13-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
68ec56e4-f5db-4a42-82b4-632e71f30629,Inbound,Returns,Return request,,5de21287-18ac-4952-a3fd-29f60142ea21,08/08/2023 23:30,13/08/2023 07:47,13/08/2023 07:49,13-Aug-23,PATNA,Electronics,899,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
9071fab7-d72e-48ef-9635-62c19add9deb,Inbound,Refund Related,COD Refund Details,none,618cb60c-467a-440d-9149-a4fca0c5f11f,06/07/2023 13:06,11/08/2023 13:54,11/08/2023 17:22,11-Aug-23,LUCKNOW,Books & General merchandise,440,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
57d8d603-f0d3-44fe-a06c-92740f9decb7,Email,Refund Related,Refund Enquiry,,74fadd73-d990-40b5-986f-d7ae5802e227,11/08/2023 00:23,11/08/2023 15:05,11/08/2023 15:23,11-Aug-23,HYDERABAD,Mobile,15999,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
eb2aacb8-7eec-4bb0-ad65-742d414e71a2,Inbound,Payments related,e-Gift Voucher,,,,11/08/2023 16:27,11/08/2023 16:29,11-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
664551e2-8a21-405b-83a9-0e32539a11f1,Inbound,Order Related,Installation/demo,Very good behaviour,,,12/08/2023 08:32,12/08/2023 08:47,12-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
a83fc1ce-64ed-4812-bf7c-78766c8256c2,Inbound,Returns,Missing,,,,12/08/2023 21:35,12/08/2023 23:10,12-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
47297ef3-f887-467f-a843-460d1cf6684e,Inbound,Returns,Fraudulent User,Very good ????????????,,,12/08/2023 19:42,12/08/2023 19:56,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
db6dc24c-2c4b-4759-88b9-6792d03ce2a8,Inbound,Returns,Reverse Pickup Enquiry,,71764f00-1571-4a3c-b266-6f8a25331726,08/08/2023 19:09,11/08/2023 10:28,11/08/2023 10:37,11-Aug-23,KAGAL,Electronics,1399,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
18223d7e-dd76-4147-a317-cf97847da12f,Inbound,Order Related,Delayed,,fee1a9a5-1906-4039-904a-3e5c1a3a6f70,04/08/2023 10:17,11/08/2023 16:53,12/08/2023 07:29,12-Aug-23,HYDERABAD,Home Appliences,3420,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,1
ead427a7-ee1f-4d24-b2cf-b47cc0a1a2a4,Inbound,Returns,Return request,,cf7aa6c7-99f6-49d8-b8fa-e11dfce76e5d,02/08/2023 16:56,13/08/2023 23:28,13/08/2023 23:35,13-Aug-23,BANGALORE,LifeStyle,228,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
f7b35d86-2417-42c2-a2ff-498e93d90fd3,Inbound,Returns,Reverse Pickup Enquiry,,fa39d1d9-a72d-494b-ad2e-2c9c57bd9b2a,05/08/2023 17:44,11/08/2023 13:14,11/08/2023 13:15,11-Aug-23,JAIPUR,Home,423,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
84ba0457-52fc-47e8-a345-8d900d0caf3e,Outcall,Order Related,Invoice request,,3561dac5-f19f-420f-b842-ffeea6398a58,16/01/2022 13:15,11/08/2023 14:36,11/08/2023 14:40,11-Aug-23,JOYA,Electronics,17999,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
20a790ab-3f37-4707-824d-96c7c2f6235d,Inbound,Returns,Fraudulent User,,720dda11-fd25-47de-8dfc-c2ed2c8512a4,08/08/2023 21:01,11/08/2023 18:39,11/08/2023 18:40,11-Aug-23,PATHANAMTHITTA,Books & General merchandise,520,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
4f2c9ef6-22d6-4823-9db0-3790767cb2d7,Inbound,Returns,Return request,,fa2cd7e5-ae28-4184-a576-6300470eb79c,05/08/2023 16:16,11/08/2023 18:42,11/08/2023 23:17,11-Aug-23,MUMBAI,LifeStyle,387,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
88b197d9-4101-47a4-b1a2-d5756c28d9e7,Inbound,Returns,Missing,,c94e0602-64f5-413b-ae00-701d98aac25f,04/08/2023 23:14,11/08/2023 20:44,11/08/2023 21:03,11-Aug-23,BANGALORE,Home,199,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
a42ad0f7-9cb9-411a-897f-186eaa08e1c4,Outcall,Order Related,Installation/demo,,,,12/08/2023 10:45,12/08/2023 10:47,12-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
4ea255f0-1f66-4056-bd64-7930388a8dfe,Inbound,Order Related,Order status enquiry,,,,13/08/2023 16:39,13/08/2023 16:40,13-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
73d62c5a-1289-432f-937b-bf348ebdce3f,Outcall,Returns,Reverse Pickup Enquiry,Good csa,,,13/08/2023 20:50,13/08/2023 20:54,13-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
a5fa53a9-908e-49bc-ac08-0ab63f165649,Outcall,Returns,Reverse Pickup Enquiry,,5cd48979-0756-42aa-ab13-42eaadc4775c,05/08/2023 16:55,11/08/2023 21:13,11/08/2023 21:14,11-Aug-23,SITAMARHI,LifeStyle,549,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
b4679d53-8950-4569-8ae4-b1a91d14ada9,Inbound,Order Related,Delayed,,c351f973-0b67-4493-9627-5485330ce2cd,06/08/2023 19:15,12/08/2023 13:53,12/08/2023 15:18,12-Aug-23,GUWAHATI,Books & General merchandise,1574,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
085e47c4-4ee0-4dce-8e9c-e0ed2d23d9d6,Inbound,Order Related,Delayed,,,,13/08/2023 12:53,13/08/2023 12:56,13-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ab1bb402-b221-492b-a5aa-8bfd9aff89f6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:42,13/08/2023 11:44,13-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,4
d83fb40d-cdaa-4e0f-8893-7aacf6ee8c66,Inbound,Returns,Fraudulent User,Overall good but please check My order tata chakra gold tea 500gm but I received 3roses tea 250gm what happen dates also missing I am disappointed So please check always Thanks for all ,,,13/08/2023 13:04,13/08/2023 15:13,13-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6d84d1d7-cac4-4a80-ba13-2ef45d59b0c4,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:15,13/08/2023 20:01,13-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
a71745f7-6576-4b97-b5ab-ba9b53fc2dca,Inbound,Order Related,Installation/demo,Very good ,698d1097-ac83-417b-8287-c52e5d027f54,04/08/2023 22:45,11/08/2023 11:49,11/08/2023 12:05,11-Aug-23,MATHURA,Furniture,15116,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
e3701f5a-2968-4b71-a5ac-0d96686c8eb8,Inbound,Returns,Reverse Pickup Enquiry,Very humble.,,,12/08/2023 14:17,12/08/2023 14:18,12-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ce92535a-d19b-480a-be0f-d711c195d440,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 23:01,12/08/2023 23:02,12-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
332cf298-fba7-426d-82de-45d431b046b2,Inbound,Returns,Return request,,0da64fcf-ba13-4b01-ba84-30f23f860471,02/08/2023 21:42,11/08/2023 15:38,11/08/2023 15:50,11-Aug-23,LUCKNOW,Electronics,1099,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
86d305ff-3b8c-4cb2-9120-92c5d4209e77,Inbound,Returns,Service Centres Related,,d753d507-489a-44a5-a350-fc7c469333aa,28/05/2023 13:54,11/08/2023 08:57,12/08/2023 16:53,12-Aug-23,LAUNDI,Mobile,15999,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
52ef76e9-c411-4910-8477-68276cf65192,Inbound,Returns,Reverse Pickup Enquiry,Super ,4014089c-8f2f-49c7-a69e-fbe20ad47d07,04/08/2023 04:24,11/08/2023 14:50,11/08/2023 18:41,11-Aug-23,SARAN,LifeStyle,799,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
e8e9d5ab-3dd7-448c-803e-1f6bfa2b22fd,Inbound,Shopzilla Related,General Enquiry,,2dfc9a04-0a6a-4333-9dbc-baca10557228,09/08/2023 23:23,12/08/2023 19:04,12/08/2023 19:04,12-Aug-23,CHENNAI,Mobile,44999,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
039ba7fc-4766-4df9-988d-6de473721fb2,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 18:07,12/08/2023 10:36,12-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,2
0ae24143-bd43-42d8-8770-955747865798,Inbound,Returns,Service Centres Related,Good ,,,12/08/2023 18:29,13/08/2023 07:42,13-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
81c26388-cae0-4626-a862-6565ed48a18a,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 20:16,13/08/2023 20:19,13-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
40dbbf11-dd1b-4365-b18a-92cac86a549f,Inbound,Order Related,Order status enquiry,Saurab was good ????,8fc49df6-1437-4604-adaf-ccf4aaadbb3d,11/08/2023 16:09,11/08/2023 23:51,11/08/2023 23:52,11-Aug-23,LUCKNOW,LifeStyle,579,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
dd7b2335-4729-40f9-bca8-7e35faedb673,Inbound,Returns,Missing,Rupali was so kind and supportive...,1d9f6ac1-9897-4732-94c5-c8d0b7c7e350,07/08/2023 00:00,11/08/2023 23:35,11/08/2023 23:59,11-Aug-23,RANCHI,Books & General merchandise,152,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
4c55edd9-6b97-4c8a-8e1a-0ad9ee926c51,Email,Refund Related,Refund Enquiry,Give some comparison,,,12/08/2023 16:24,12/08/2023 16:32,12-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,2
daa64cf4-dcd7-4e36-82f5-268f929e6201,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:56,12/08/2023 19:51,12-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7715eab6-5fa7-4b91-a818-30307fd57bed,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:16,12/08/2023 20:20,12-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
fb98ae01-4714-4fa3-8ca4-ca172e8d1096,Outcall,Returns,Wrong,Very good ,,,13/08/2023 13:12,13/08/2023 13:19,13-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
01fb6726-81d4-4cae-9e5f-244101c6bb0f,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 13:47,13/08/2023 14:19,13-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
65be8890-6d9a-499c-b3ab-49ad0d12d7ef,Email,Order Related,Installation/demo,,,,13/08/2023 14:17,13/08/2023 17:12,13-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
aa0c2603-31c3-4a5d-b3b3-cd414f5819d6,Inbound,Order Related,Delayed,,1422d4bd-66a0-491c-962d-fdbf52989328,05/08/2023 01:10,12/08/2023 17:48,12/08/2023 20:52,12-Aug-23,CHENNAI,LifeStyle,2635,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fc24720d-8206-4f51-ad30-36a4a6db3bf4,Outcall,Order Related,Installation/demo,,a4faa569-ccb2-45b5-8f29-1253bac0ba54,01/08/2023 23:59,11/08/2023 20:55,11/08/2023 20:56,11-Aug-23,CHENNAI,Books & General merchandise,8999,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
d0a13293-aa67-4617-a2a4-0ab98b1b0a2b,Inbound,Order Related,General Enquiry,,,,12/08/2023 14:32,12/08/2023 14:59,12-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9e3bfaea-6065-4613-9eb9-47c56c402c30,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:16,13/08/2023 18:10,13-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
1c9493ee-ff90-4d91-968e-e78bb48b3a4f,Inbound,Order Related,Delayed,,,,12/08/2023 19:31,12/08/2023 19:36,12-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
0ac531db-73d6-4e76-b370-5ea56b68e404,Inbound,Returns,Wrong,,,,13/08/2023 17:23,13/08/2023 17:29,13-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
1588d3d9-9d13-4d09-b650-e38084701104,Inbound,Returns,Reverse Pickup Enquiry,Good,f9f42a47-30f4-4531-bbcf-bfb6f4db0d64,02/07/2023 23:01,11/08/2023 20:49,12/08/2023 16:52,12-Aug-23,Singrauli,Books & General merchandise,175,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
c01d4fcb-5013-469e-b982-13736f31942c,Inbound,Returns,Reverse Pickup Enquiry,Exchange policy ,0f13c5dc-5ccd-4468-a17e-e9367454f5db,07/08/2023 00:32,12/08/2023 19:12,13/08/2023 00:06,13-Aug-23,SIWAN,Electronics,583,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
b9cee7fa-cc3e-4f3c-a6af-851c4a1f8ca6,Inbound,Returns,Reverse Pickup Enquiry,,8700e87c-9d76-4aea-be81-81590522a7fc,19/07/2023 10:15,13/08/2023 17:55,13/08/2023 18:59,13-Aug-23,WARANGAL,Furniture,12460,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
2c7ae30f-1a65-4388-83f0-d9ec6cca3740,Outcall,Payments related,Payment related Queries,,e11369e4-c096-4c4b-84ec-5e294cb9acbb,,10/08/2023 19:39,12/08/2023 07:14,12-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
65050887-59c7-4e7f-9df6-06ebd0b60e2d,Inbound,Returns,Reverse Pickup Enquiry,,a55c3f0b-6949-45ba-a048-4a08b965ce50,22/07/2023 19:50,11/08/2023 10:18,11/08/2023 10:20,11-Aug-23,SURAT,Electronics,899,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
fa61da83-7aed-4486-b931-3ed3caf76272,Inbound,Returns,Reverse Pickup Enquiry,,438f4fde-9db0-4f9e-9263-f264aea67f83,26/07/2023 21:33,11/08/2023 16:04,11/08/2023 16:05,11-Aug-23,BEED,LifeStyle,1699,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
4ff46117-c38b-41f1-9bef-4fab6d9e13fa,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 01:22,12/08/2023 01:54,12-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
3b48a7a0-315a-44fc-80c7-22a532d641eb,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 08:53,13/08/2023 09:05,13-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
33a53ca6-cf41-47c1-b3ba-000e054a8735,Outcall,Returns,Return request,,,,13/08/2023 16:10,13/08/2023 17:04,13-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
003578d3-e073-474c-971a-5195a6a82192,Inbound,Order Related,Order status enquiry,satisfied,ce96b434-d574-4baf-a42b-eb421b1e4743,25/07/2023 16:58,11/08/2023 09:02,11/08/2023 23:37,11-Aug-23,GORAKHPUR,LifeStyle,1800,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
64118b2e-23b0-4d10-b4b6-1d7448fd0592,Inbound,Refund Related,Refund Related Issues,,be3824be-d316-4b9a-b8cb-b9e89ed8a2c1,04/08/2023 07:23,11/08/2023 07:26,11/08/2023 07:29,11-Aug-23,MEHNAGAR,Electronics,599,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c0df8dca-43bb-47fa-9e66-08c85d28ea4b,Inbound,Returns,Reverse Pickup Enquiry,,c44672f5-e3a8-43f7-aa7e-46f9c0d2550f,03/08/2023 12:55,12/08/2023 14:25,12/08/2023 21:04,12-Aug-23,MOTIHARI,Home,284,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
431f7e0e-da6a-4c85-8140-a9cfc60d79e5,Inbound,Product Queries,Warranty related,,d2735d34-a8f0-45ae-9c8c-3f9ee263731e,03/08/2023 20:51,11/08/2023 07:15,11/08/2023 07:20,11-Aug-23,PADRAUNA,Home Appliences,5499,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
4f7ee26a-419f-4b83-b475-d5466f211a98,Inbound,Returns,Reverse Pickup Enquiry,,1a603aa7-611d-48ae-9105-9be843d3afbe,26/07/2023 08:35,11/08/2023 15:57,11/08/2023 15:59,11-Aug-23,KOTA,Home,179,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
e87a3c0c-1e28-4bed-8886-22357e921558,Inbound,Refund Related,Refund Related Issues,,e3014b97-2bea-4f5d-8d95-47a68ab2133f,26/07/2023 11:26,11/08/2023 20:28,12/08/2023 21:23,12-Aug-23,GHORAWAL,Home,365,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
bc941ce9-c994-48b3-a9f5-e189b374bb97,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:31,13/08/2023 13:33,13-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a37e1b5c-dca4-4dce-b86c-b8ccc208fe82,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:03,12/08/2023 22:04,12-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
55b15a28-2d0e-4dad-b165-a18a5ac63fca,Inbound,Cancellation,Not Needed,,,,12/08/2023 13:55,12/08/2023 13:58,12-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
c3da353b-c49a-473d-8a98-c4cd179fae79,Outcall,Returns,Reverse Pickup Enquiry,Five,,,12/08/2023 19:44,12/08/2023 20:40,12-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
f8b18ab1-8458-49ea-a63e-58969a5b3d77,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 03:00,13/08/2023 03:22,13-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
bccda83d-a223-41e1-b3a1-0d668c150024,Email,Order Related,Delayed,Thank you ,,,13/08/2023 17:59,13/08/2023 18:00,13-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7617b55a-f458-498e-87e8-7d4d6b42f31e,Inbound,Cancellation,Not Needed,,56f3ba0c-998c-4ede-aa5f-371ce62caf06,03/08/2023 07:48,11/08/2023 15:57,11/08/2023 16:57,11-Aug-23,MUMBAI,Electronics,1499,,Casey Holmes,William Park,John Smith,31-60,Morning,5
aa53a2e8-6f13-4d06-ab31-0a2d9e979e2d,Inbound,Returns,Reverse Pickup Enquiry,,074d26ec-ee90-4083-bc07-42210e625741,06/08/2023 20:38,09/08/2023 15:06,11/08/2023 11:08,11-Aug-23,SULTANPUR,LifeStyle,717,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,1
ce263abf-8731-4a59-b721-25b583448947,Inbound,Returns,Fraudulent User,Excellent support by representative ,7a1c6e7d-9e9f-4202-85b9-47392c08de12,08/08/2023 20:31,10/08/2023 19:49,11/08/2023 08:56,11-Aug-23,ALLAHABAD,Books & General merchandise,120,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
2dafe0c5-5366-449b-bf71-49cfb622d9bf,Inbound,Returns,Return request,Customer care executive is extremely helpful ,562c89b2-c25f-4374-90fc-ca1de0cdb68a,05/08/2023 12:26,11/08/2023 10:59,11/08/2023 10:59,11-Aug-23,GUWAHATI,Home Appliences,2699,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
1414dbe1-a276-4948-93c1-5ffb96c3272c,Inbound,Order Related,Priority delivery,,c315516c-b195-4124-b8d3-56afca024288,11/08/2023 10:22,11/08/2023 10:52,11/08/2023 10:53,11-Aug-23,SURAT,Books & General merchandise,2495,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,4
4bb3ad50-c595-4fef-bd6f-0bcef304658f,Inbound,Order Related,Installation/demo,Installation time ,76458f7c-5a70-4463-a46e-8426725b334f,03/08/2023 19:45,11/08/2023 12:26,11/08/2023 18:28,11-Aug-23,MAHESANA,Furniture,12999,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,1
b99dd5f9-2d0b-498e-afa2-cd9f06aa5807,Outcall,Order Related,Invoice request,,,,12/08/2023 07:19,12/08/2023 07:21,12-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
b3b20ca2-90bb-448c-82a3-a969ad948b4b,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 21:54,12/08/2023 21:54,12-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
6d9eb1de-9b82-476c-90e4-56a33cf16674,Inbound,Order Related,Order status enquiry,,,,13/08/2023 13:38,13/08/2023 13:58,13-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b1b08d57-3ed7-4b08-a71f-bc83af5f57ad,Inbound,Order Related,Invoice request,,a607be93-4725-4b73-a7f2-0882fae13923,07/08/2023 18:11,10/08/2023 22:31,11/08/2023 12:21,11-Aug-23,JALANDHAR,Electronics,1579,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
02f20728-c233-49f4-9559-e36aaee58444,Inbound,Order Related,Customer Requested Modifications,,6bac9b5f-a393-415e-8aa6-e69156c656be,11/08/2023 16:07,11/08/2023 16:36,11/08/2023 16:37,11-Aug-23,,Books & General merchandise,238,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
3f1d3555-396b-49cf-b679-68b66071777f,Outcall,Product Queries,Product Specific Information,All things are good ,,,12/08/2023 14:35,12/08/2023 16:00,12-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
f23ce77f-34d3-44d5-b66d-776079db6ba0,Inbound,Cancellation,Not Needed,,,,13/08/2023 11:12,13/08/2023 12:29,13-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
446ca58f-110e-4e7f-85be-cb9217005974,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:22,13/08/2023 16:24,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e5f3b56f-5031-4190-af1a-814d5c63bad9,Inbound,Order Related,Order status enquiry,,fa1e8f10-c666-4d1a-8f98-5a10553cc44e,08/08/2023 10:56,12/08/2023 06:58,12/08/2023 15:17,12-Aug-23,JAMMU,Electronics,12299,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
6d4bae77-1925-4ed1-95e6-de9343148f93,Inbound,Returns,Fraudulent User,"This Representative   Aa Gaya Isse Kuchh Solve Hone Wala Nahi Hai Bhai Tu Ghar  ,   Se   Mang Nahi Sakta Or Hamse  ,  To Pata Kar Ki Delivery Boy Ne Delivery Ke Waqt Photo   Ka Bheja Hai kese Aadmi Ho Yaar   Ki Galti Tu  ?   , Galat Cherz   , Or Ek Baar Review Section Me   To Le Bhai Ki    Ne Jo Item Kaa  Naam Likha   Me Kisi Customer  ? EK do   Pro Plus Mila Hai Baki Ka? To aesa bhi ho sakta hai na ki aap kisibhi    pe nazar nahi rakhte, kal koi aake watch ke box me drugs daal   aap hamse hi proof mango ge?   problem  solve karna nahi aata hona  to kripya ghar pe baithe = or dusri baat aese fraud seller logo   hi chahiye",d06f9157-75da-4433-ad52-2f4764567bf0,09/08/2023 16:14,11/08/2023 14:05,11/08/2023 14:16,11-Aug-23,JAMNAGAR,Electronics,1499,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
a82d34b0-e5bf-488e-9632-378e03f9ee8e,Inbound,Returns,Reverse Pickup Enquiry,Bad product ,3d775052-7e22-4b6d-becf-4e57ecf23a75,03/08/2023 13:38,11/08/2023 11:32,11/08/2023 11:47,11-Aug-23,THANE,Electronics,2199,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,1
afe97e58-290d-4ed7-9990-b99dfaf493f0,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 06:42,12/08/2023 06:44,12-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
fd7f0ab2-1db9-436f-8104-8b248116b027,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:32,12/08/2023 19:11,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
6d443ce1-8bb0-4693-aea5-194e9590a34b,Inbound,Order Related,Order status enquiry,Good,6a274d65-7917-4fc9-8286-c87fa6fa5feb,03/08/2023 13:41,13/08/2023 12:25,13/08/2023 13:14,13-Aug-23,RAJKOT,Mobile,19999,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f0a35a74-da27-4d5f-94e6-83a7c0924ba9,Inbound,Returns,Reverse Pickup Enquiry,Good,7ff8a2f5-18b7-4a7d-b56a-639d395046a4,24/07/2023 17:50,11/08/2023 15:39,11/08/2023 15:45,11-Aug-23,GANGANAGAR,Electronics,193,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
1fd0da24-47d1-497e-b448-5a43f68b8dbf,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 11:27,11/08/2023 13:19,11-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
b5701f32-9066-4cdd-b99e-a679e26d6743,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:33,13/08/2023 17:34,13-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
2fd16335-8b5b-433b-9dc6-09d5610c7682,Inbound,Returns,Missing, good support ??,,,12/08/2023 19:01,12/08/2023 20:02,12-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6940a720-415e-47f3-a234-3af10460c567,Inbound,Returns,Service Centres Related,,,,12/08/2023 21:08,13/08/2023 10:40,13-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
db82be20-7afb-4d58-9f8e-c818b3a9af9e,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,13/08/2023 00:47,13/08/2023 00:48,13-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
e8c3b1d2-5d4f-4ea5-8d98-192252280e11,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 22:56,13/08/2023 22:58,13-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2d3f5793-c10a-4862-a95a-a6ad07a9db04,Inbound,Returns,Reverse Pickup Enquiry,Resolution taken a lot of time.  It is unexpected.  Please improve this process. ,65c4b5df-1aa2-4a3e-9dc8-ddf33bc24e94,09/05/2023 07:23,11/08/2023 03:47,11/08/2023 03:50,11-Aug-23,ALLAHABAD,Home,486,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
c14ff419-c8c3-4d10-813a-54f24e7df8c3,Inbound,Order Related,Priority delivery,,bce65397-ef92-4c20-876f-0338e2e6943a,11/08/2023 18:06,11/08/2023 18:35,11/08/2023 18:36,11-Aug-23,CUTTACK,Home,368,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
55993908-4dba-4e9a-81fa-957f1fa88e03,Inbound,Order Related,Installation/demo,,f567e79c-f4a4-4ea7-8b4f-45d4573668b3,21/08/2022 17:55,11/08/2023 22:47,11/08/2023 23:00,11-Aug-23,GUNA,Mobile,16999,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
88067063-03ad-4df6-8e5e-84447e6d0637,Inbound,Returns,Reverse Pickup Enquiry,Should offer advance refund in such cases where pick take sthis much time ,bf7a96ba-4b47-4374-b791-40060012399d,21/07/2023 00:39,12/08/2023 22:01,12/08/2023 22:02,12-Aug-23,MUMBAI,LifeStyle,291,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
127440e1-23c6-4842-b226-0787f6f7e2e6,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 00:18,12/08/2023 12:03,12-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
35750c4d-2424-4490-b44d-c95e0982bec6,Inbound,Returns,Reverse Pickup Enquiry,Customer care person very nice,79d08ecc-d635-4557-870e-d656902d1a3b,26/07/2023 14:42,12/08/2023 00:25,12/08/2023 00:28,12-Aug-23,NARNAUL,Electronics,1199,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
051efe2b-7ede-4703-bb60-84f127afbd70,Inbound,Returns,Fraudulent User,It good person more answer solve ,,,12/08/2023 23:23,12/08/2023 23:24,12-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
a952ec01-822e-4f13-99fd-1cdd077d68ef,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 10:31,13/08/2023 10:39,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
26406eca-0f52-4c25-9ed8-774a9b051558,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:57,13/08/2023 13:58,13-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
094eb34e-eed2-4f15-867f-f626dc6fc1b7,Inbound,Order Related,Installation/demo,,7986eca6-2139-4815-8210-b2aa2aa39135,03/08/2023 10:28,13/08/2023 17:23,13/08/2023 19:13,13-Aug-23,BANGALORE,Electronics,930,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
d6a7950b-2c60-473b-895c-f6074935a26a,Inbound,Order Related,Delayed,,be9f7c6f-4cc8-4a66-b5c9-7c44dce2f95c,28/07/2023 10:49,11/08/2023 12:43,11/08/2023 16:20,11-Aug-23,AFZALGARH,Mobile,32999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
945d420d-dbf0-480d-b0e3-e0083cb056d2,Inbound,Returns,Reverse Pickup Enquiry,I am an old customer all just I wanted is return an item which is completely non suitable for me. ,740ecdfc-23d9-4393-94c5-00f1e44bf025,08/08/2023 23:44,13/08/2023 14:01,13/08/2023 14:08,13-Aug-23,PODILI,Home Appliences,8999,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
b3cf9ead-cc4d-4d87-9b5e-bf308ebcaaba,Inbound,Order Related,Invoice request,Customer support is very useful and customer service very osm ,b51b5c77-b1be-493c-8aae-cf1999566ab1,20/09/2022 21:14,11/08/2023 19:56,11/08/2023 20:01,11-Aug-23,HAPUR,Electronics,999,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,3
cf0a029f-b4cd-4984-bf25-eefc9057a86d,Inbound,Order Related,Installation/demo,,be75491f-ed42-4a5a-8b96-18bfdbaca8f8,01/08/2023 09:12,11/08/2023 20:50,11/08/2023 21:00,11-Aug-23,GURSARAI,Electronics,999,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
8cbe7881-e99b-48b4-bb25-6310ccbb06d5,Inbound,Order Related,Delayed,,ad4c5538-bb3a-42a1-b5a5-47849468e0a3,05/08/2023 18:08,12/08/2023 23:43,13/08/2023 00:14,13-Aug-23,MUMBAI,LifeStyle,5599,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
1ceff833-0add-49d2-a220-37df6de1c9ce,Inbound,Returns,Return request,"I am not using my primary contact number since last 4 years. When I try to return my product,OTP Directly going to primary contact number. So, I am unable to return my product. I want to remove primary number. But customer executive said that she can't remove primary phone number without adding any new number. ",1369a443-7917-4ce0-ba27-653c088f8745,02/08/2023 07:11,10/08/2023 20:55,11/08/2023 02:23,11-Aug-23,THRISSUR,LifeStyle,389,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
75c86c31-5c19-48e7-a231-cbf52d8ecca5,Inbound,Order Related,Delayed,,d5b11fb4-e595-4a57-a33a-e50f9ac9d0a6,07/08/2023 13:53,12/08/2023 10:02,12/08/2023 10:24,12-Aug-23,MUMBAI,LifeStyle,369,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
14c99177-e420-45cc-8ba5-07d073d7c1ed,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 18:15,11/08/2023 18:17,11-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4ba02c48-6cc7-48e8-8ddd-2860b6df160b,Outcall,Returns,Reverse Pickup Enquiry,,f6d8d9a9-2d64-4567-85b1-b33fd72345b9,18/07/2023 11:20,11/08/2023 23:20,11/08/2023 23:21,11-Aug-23,BHAGALPUR,Affiliates,649,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
afc5154a-6a69-420e-a859-d7b1600b5171,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 18:27,12/08/2023 18:42,12-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
e3d27a16-3d08-46b3-97b2-1430d9bf9e80,Inbound,Feedback,UnProfessional Behaviour,Thank you Shopzilla,,,12/08/2023 16:23,12/08/2023 16:52,12-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
5c520882-87b3-476b-8621-aff8af1346a5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 06:21,13/08/2023 06:22,13-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
acf4c4cc-4446-48bd-81ff-fc2a4454d161,Inbound,Refund Related,Refund Enquiry,Very good Service by Shopzilla Service,,,13/08/2023 17:21,13/08/2023 17:24,13-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
7528c152-82dd-4683-a7ce-5c9dfa8e74f9,Inbound,Returns,Missing,,1c3003e6-feaf-46d6-a29c-706785c73033,29/07/2023 19:50,11/08/2023 08:53,11/08/2023 08:54,11-Aug-23,ROHTAK,LifeStyle,6999,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3f29bfda-a631-4ac8-a2d9-20778e8484f1,Inbound,Refund Related,Refund Enquiry,,843d7f18-0a4d-47ea-99f3-c06e61c9a3a4,08/08/2023 13:59,11/08/2023 09:27,11/08/2023 09:28,11-Aug-23,KALPETTA,Mobile,9999,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
b827416a-32a0-427a-b4fc-48482d650e78,Inbound,Returns,Return request,,52aefcd4-6d3d-4979-9a6f-cd32004716d2,30/07/2023 10:31,12/08/2023 23:39,12/08/2023 23:42,12-Aug-23,JAHANABAD,Electronics,999,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a0f844ee-dd6d-4f1f-bb3e-59a2dadb13c0,Inbound,Returns,Reverse Pickup Enquiry,,21b8b51e-e480-417a-af3b-59a80db18e39,01/08/2023 21:23,10/08/2023 18:46,11/08/2023 00:24,11-Aug-23,BURDWAN,LifeStyle,499,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
62bea3f7-835d-41c6-9c32-35099a885f8f,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 13:55,11/08/2023 14:01,11-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
72ef5eae-84df-44ec-abc1-fe382f1150a6,Inbound,Order Related,Installation/demo,,4100beaf-a3b3-4688-b226-abcc6b6edc1b,05/08/2023 09:45,11/08/2023 19:12,11/08/2023 19:13,11-Aug-23,EAST GODAVARI,Home Appliences,25999,,David Smith,Nathan Patel,John Smith,>90,Split,5
e430daee-cc6b-4f01-84ce-fe00fa24f9b4,Outcall,Order Related,Order status enquiry,No,,,12/08/2023 16:41,12/08/2023 21:31,12-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
ff761062-2988-4d2c-b919-448b182df10e,Inbound,Order Related,Seller Cancelled Order,Waste and fake app fruad working ,8713f30d-eef9-4ed4-9c21-7479b355f831,04/08/2023 00:45,11/08/2023 11:54,11/08/2023 12:39,11-Aug-23,ANANTAPUR,Electronics,1198,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
262dd6fe-db83-44d8-91c7-4aa516be262c,Inbound,Returns,Return request,Delivery of wrong items should be stopped. ,,,13/08/2023 13:15,13/08/2023 14:20,13-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
81f42632-babd-49e1-ac75-0f0c7d952aad,Inbound,Returns,Return request,,bc4364b8-7b36-4059-a0e0-53aac9d3708e,27/07/2023 18:16,11/08/2023 10:12,11/08/2023 17:04,11-Aug-23,NEW DELHI,LifeStyle,919,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
5f46212d-dc9a-4ca9-85e6-c0fe9f7a84a3,Email,Order Related,Delayed,Customer care are useless they are helpless only suggesting our high team call you but not receiving calls,8d5cbbe8-eff4-444c-8527-4ec3ea3486d0,06/08/2023 16:22,11/08/2023 21:12,12/08/2023 23:17,12-Aug-23,HYDERABAD,Books & General merchandise,126,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,1
f3658100-7c4e-4de0-b7e5-20d4fa7c6c39,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:08,12/08/2023 13:10,12-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
d8f5d952-279a-49c6-abd5-045107874bce,Inbound,Order Related,Delayed,,,,12/08/2023 15:30,13/08/2023 08:04,13-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
b1af73ad-452a-42d0-b96f-946db82a0ef8,Outcall,Returns,Fraudulent User,,,,12/08/2023 19:04,12/08/2023 20:44,12-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
8d0dbc8a-7316-4230-bd30-72b34b62b648,Inbound,Refund Related,Refund Enquiry,Please ensure customer complaints,,,13/08/2023 13:14,13/08/2023 13:16,13-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
a1a6ae5c-22cc-443e-96f1-bd30113debac,Inbound,Returns,Reverse Pickup Enquiry,,9cae10ae-6ba8-437e-8c78-971799ceee23,25/07/2023 19:14,10/08/2023 20:01,11/08/2023 13:42,11-Aug-23,HYDERABAD,LifeStyle,722,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,3
0b3881d6-ba32-4f25-93ac-27981b13ea62,Inbound,Order Related,Delayed,,07a02acf-fc21-4c44-9da2-0783f5341959,08/08/2023 13:11,11/08/2023 06:24,11/08/2023 06:27,11-Aug-23,MUMBAI,Electronics,1399,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
3e984ba3-b22f-4eb8-8f82-09c206d9a01b,Inbound,Returns,Return request,,26e17806-482f-42bf-b26a-0333e0bbebae,04/08/2023 20:50,11/08/2023 11:08,11/08/2023 11:23,11-Aug-23,KHARAGPUR,Books & General merchandise,379,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
366ecc4f-4071-4f21-9482-9a6d86be0992,Inbound,Order Related,Installation/demo,,d70372a9-0ea2-4016-be9e-75f4fbbbfb5e,08/07/2023 01:09,11/08/2023 11:12,11/08/2023 11:32,11-Aug-23,GUNA,Electronics,1299,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
f1c3d1c5-97c7-433f-b1fb-50407debc74a,Inbound,Returns,Reverse Pickup Enquiry,,5210f9b0-ba5c-4c4c-8dd6-2517d395e3bf,06/08/2023 09:53,11/08/2023 16:59,11/08/2023 17:10,11-Aug-23,BANGALORE,LifeStyle,1778,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
bb9a18d5-7a2a-4b8a-8498-2c4c00dadd8d,Inbound,Returns,Reverse Pickup Enquiry,,eb02e856-0e03-4ac9-b46e-9d993ba32279,04/07/2023 17:24,11/08/2023 19:55,11/08/2023 19:56,11-Aug-23,JUNAGADH,Electronics,1399,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
ae0a192a-8c5e-4f67-be6f-05abda530ede,Inbound,Order Related,Unable to track,,9621e423-422a-48a6-986f-e91a0438a8ed,15/07/2023 12:34,11/08/2023 23:52,13/08/2023 17:17,13-Aug-23,BALESHWAR,Home,797,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
7e9e21d8-feba-4ebd-b73a-7fa554fa12ae,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:38,13/08/2023 13:45,13-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
1341cf92-7ae5-4b6d-9f72-87d042d2e5f9,Inbound,Order Related,Installation/demo,,,,13/08/2023 16:59,13/08/2023 17:02,13-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
6479109f-307a-4b3e-8c20-25bea69a3d8a,Inbound,Returns,Return request,Special thanx for Shopzilla customer executives ,,,13/08/2023 17:31,13/08/2023 17:35,13-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
0b79496c-a3bd-4073-a5a0-78c46a027e2e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:31,13/08/2023 17:33,13-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
5e953f95-e75f-4aaa-8f7f-5fe59b5650d2,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:32,13/08/2023 18:32,13-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
4b45fc67-5195-4733-8920-cf30fffcdef8,Inbound,Returns,Return request,,1223ce39-8f42-4190-8317-f0a611933188,01/08/2023 18:40,11/08/2023 08:09,11/08/2023 19:46,11-Aug-23,MEERUT,LifeStyle,469,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
b3a1a206-823e-4a23-9c4f-d4a28e926f5e,Inbound,Order Related,Invoice request,,03641f85-9c84-4436-837f-f13a34a69a4b,25/07/2023 11:48,11/08/2023 10:01,11/08/2023 10:22,11-Aug-23,MUNGER,Home Appliences,1099,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
35654b12-6f98-4273-990c-c2e091f9e3e4,Inbound,Returns,Reverse Pickup Enquiry,,2a478b1f-5041-4efa-9dd9-56866e7b8dd2,06/08/2023 11:32,12/08/2023 16:56,12/08/2023 21:54,12-Aug-23,TIRUPATI,LifeStyle,299,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
528aab96-2625-43c5-b277-373cbfd80e63,Inbound,Refund Related,Refund Enquiry,,e21daf22-c4ae-40b9-902a-76dae80e9ca0,11/08/2023 13:58,11/08/2023 14:28,11/08/2023 14:29,11-Aug-23,ULHASNAGAR,Mobile,14999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
90f47ddc-c34b-4e76-bdf7-c650b9ff6e4f,Inbound,Returns,Reverse Pickup Enquiry,,3279e261-b012-4df2-ac2f-c0fa6bce3cf2,28/07/2023 14:14,11/08/2023 20:15,11/08/2023 20:17,11-Aug-23,REWA,Home,355,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
ffff2cdb-317f-4fe2-a68c-4d83418737e8,Inbound,Returns,Return request,,013e37b4-2cae-4828-8a18-37bc7227cb8d,03/08/2023 17:11,11/08/2023 23:35,11/08/2023 23:43,11-Aug-23,MASLANDAPUR,LifeStyle,279,,James Mcgee,Madison Kim,John Smith,>90,Morning,4
1baf9c86-76ef-4160-bccd-ff44da3c1471,Outcall,Returns,Service Centres Related,,,,12/08/2023 09:09,12/08/2023 09:30,12-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
fb2aa1f7-752f-4d78-9844-6939b0a46913,Inbound,Shopzilla Related,General Enquiry,Nice job ,,,12/08/2023 12:56,12/08/2023 12:59,12-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
b86f78d6-4a07-4e76-ab58-640443a6f383,Inbound,Returns,Service Centres Related,,112ad396-c6c5-4de2-90a7-92da864b7046,05/12/2022 16:33,12/08/2023 15:59,12/08/2023 16:01,12-Aug-23,MANDAWAR,Electronics,1299,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
e59c4de8-d6a8-45c1-aa1b-cb2e05142493,Inbound,Feedback,UnProfessional Behaviour,Overall good experience,f7768134-25c4-4bc2-8ac0-481bc4389efd,01/08/2023 14:04,11/08/2023 17:30,11/08/2023 17:40,11-Aug-23,AHMEDABAD,Books & General merchandise,3999,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
ccbe64da-a10f-498e-a362-4616ea7cdc4d,Outcall,Order Related,Customer Requested Modifications,Very nice person,,,12/08/2023 10:27,12/08/2023 10:28,12-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
c0e5fa7e-ca16-416c-845d-337f2f2dda63,Inbound,Returns,Reverse Pickup Enquiry,Nice work,,,13/08/2023 19:40,13/08/2023 19:42,13-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
0a2b0fe0-9e1b-4f65-bc30-1b3981976596,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 21:40,13/08/2023 22:15,13-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
f4fae60c-bc6f-47ce-85e0-c30925cd69e0,Inbound,Order Related,Delayed,,0e575509-e7e8-44e7-91c7-b6ff5bff523d,02/08/2023 05:54,13/08/2023 15:38,13/08/2023 15:43,13-Aug-23,GURGAON,Books & General merchandise,625,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
c2a65d41-e8a1-41cd-9b72-a4ed0c1fbac9,Inbound,Payments related,Wallet related,,0d57d634-3f45-4480-a325-29a4fcb51cda,04/08/2023 19:52,11/08/2023 05:36,11/08/2023 05:42,11-Aug-23,GURGAON,Mobile,21999,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
084d6a8f-6a5a-4d25-8534-c66867c1f7d1,Inbound,Returns,Return request,Good ,a3b1c3f7-253f-4893-b358-ac98e2e31eea,05/08/2023 20:54,11/08/2023 14:52,11/08/2023 14:54,11-Aug-23,ALLAHABAD,LifeStyle,469,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
267adb2a-50dc-4ef6-a7e1-e9bf4446b8af,Inbound,Cancellation,Not Needed,,674b8188-6d04-4a87-ad8d-c5961530399b,08/08/2023 21:34,11/08/2023 16:00,11/08/2023 16:03,11-Aug-23,KOLKATA,LifeStyle,249,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
973d6560-dedb-4dd6-9220-bb0754b2dbeb,Inbound,Returns,Missing,,ad7053b4-fc42-4baf-acbd-db7c51ce0459,05/08/2023 01:09,11/08/2023 19:49,11/08/2023 19:53,11-Aug-23,BALLIA,Books & General merchandise,300,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c76285c2-451c-432f-8908-ce775a9c6dbe,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:57,12/08/2023 23:06,12-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
5a37b36e-b2eb-44ed-baba-5bab47fa45be,Inbound,Order Related,Invoice request,,,,13/08/2023 13:52,13/08/2023 18:25,13-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
cd026dc5-a30b-412a-b082-19fd2fd62e18,Outcall,Returns,Return request,,,,13/08/2023 19:43,13/08/2023 19:47,13-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
6522ba0e-57e8-45e1-bb90-d05dd3b7cbd4,Inbound,Returns,Wrong,,,,13/08/2023 21:14,13/08/2023 21:16,13-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2192c806-9a66-4550-80b4-ffadcab43699,Inbound,Returns,Fraudulent User,,a627a995-4f02-4379-b734-bfd4c0432d05,21/07/2023 15:34,12/08/2023 23:10,12/08/2023 23:18,12-Aug-23,DALTONGANJ,Home,649,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
c8d2971a-f569-47c7-94bf-2705234b339c,Inbound,Returns,Return request,,b3266373-2f92-432f-a9f6-a3064c193835,25/07/2023 15:52,11/08/2023 14:27,11/08/2023 14:34,11-Aug-23,BANGALORE,Electronics,899,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
263fd359-6294-4b5a-8806-817e85db0581,Inbound,Cancellation,Not Needed,,005c97c7-1616-4533-8ca1-e46b61a9e61a,06/08/2023 12:19,11/08/2023 11:57,11/08/2023 12:00,11-Aug-23,OSMANABAD,Electronics,999,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
fb4c9607-87b5-4bba-a296-2d66096b555c,Inbound,Order Related,Delayed,,d25d81e6-ba3b-4813-a155-e335c9dd8833,03/08/2023 18:01,11/08/2023 19:53,11/08/2023 19:58,11-Aug-23,AMRITSAR,Home,319,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
b6ef179c-1300-4d57-a99c-cdbd36ebe369,Inbound,Order Related,Delayed,,f5803f94-3bc2-45e7-b30b-cad8c866a24f,11/08/2023 00:27,11/08/2023 14:20,11/08/2023 14:21,11-Aug-23,HYDERABAD,Electronics,1999,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,4
533b3469-e847-4c2d-9d55-9422ca425370,Inbound,Order Related,Delayed,Good ??,85a6b795-ba4c-40bf-86ba-eeaa60270f74,05/08/2023 18:37,11/08/2023 18:46,12/08/2023 11:20,12-Aug-23,BAREILLY,Books & General merchandise,134,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
9dc58b73-1d50-4069-8a8c-aa62d88710c2,Inbound,Order Related,Installation/demo,,,,12/08/2023 23:24,12/08/2023 23:26,12-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
134d570f-9eb0-45b1-a5cb-be006d3627d9,Inbound,Returns,Reverse Pickup Enquiry,Very good,d115a2f4-66ea-47fb-959e-1c6005d21404,06/08/2023 11:04,11/08/2023 10:15,11/08/2023 10:20,11-Aug-23,DAUSA,Electronics,3299,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
cadee74a-b26c-43e3-b4ea-81b530f84075,Inbound,Returns,Service Centres Related,,bba4828d-13d4-46c9-8def-dede74a663b3,03/08/2023 11:31,11/08/2023 14:11,11/08/2023 15:36,11-Aug-23,HOWRAH,Mobile,10170,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4e00ce46-7337-42bf-8f49-82878ec977f8,Inbound,Returns,Reverse Pickup Enquiry,,36872914-1af7-471f-94a8-0dd8b807a8cf,03/06/2023 10:26,11/08/2023 14:07,11/08/2023 14:10,11-Aug-23,MEERUT,Home Appliences,398,,Steve Washington,Emma Park,John Smith,>90,Morning,5
18239437-57d8-4b14-abf6-e3ddfe17f6b6,Inbound,Returns,Fraudulent User,Very good ,be43d611-1394-40da-ba91-a104b854fdac,08/08/2023 15:07,12/08/2023 09:08,12/08/2023 09:10,12-Aug-23,NANDED,Home Appliences,7499,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
35f6d0c3-527d-4094-9cae-7a7e66b3d2f9,Outcall,Returns,Return request,Tank you,828a5ab6-17bc-4a68-bf6b-12a3c67d8d12,29/07/2023 17:01,13/08/2023 10:47,13/08/2023 10:51,13-Aug-23,BHANDARA,Electronics,570,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
62f0d406-1774-4155-ab06-92357e6bba27,Inbound,Returns,Reverse Pickup Enquiry,,0d8a0bb9-8308-4cfb-b672-5334c68bf940,28/07/2023 19:52,12/08/2023 07:19,12/08/2023 07:42,12-Aug-23,MUZAFFARNAGAR,Electronics,999,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
7b50d7f2-af26-4b9f-b323-e9462732e23a,Email,Order Related,Order status enquiry,,2ca631d5-4260-4d2c-b075-45e3698ef070,05/08/2023 16:53,11/08/2023 19:45,11/08/2023 20:07,11-Aug-23,RATLAM,Mobile,1674,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
ca92d54e-f803-4554-8a82-c4c4bb0f2139,Inbound,Order Related,Seller Cancelled Order,,7705aaae-d3b4-46d7-91c2-e1d96dbf621f,11/08/2023 21:31,11/08/2023 23:13,12/08/2023 00:19,12-Aug-23,MUMBAI,Mobile,18999,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
9cd92cca-b086-4877-88c8-923e3bb63651,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:42,12/08/2023 07:53,12-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
1c1d1e58-f094-41b5-bdc6-fd688a561647,Inbound,Returns,Wrong,,,,12/08/2023 07:55,12/08/2023 08:01,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
abb03a6a-57c8-435d-a725-12c44b98ceea,Outcall,Payments related,Online Payment Issues,,,,13/08/2023 23:02,13/08/2023 23:27,13-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
c69bee7e-9624-40fd-a5ff-434c1de54505,Inbound,Order Related,Order status enquiry,It was awesome talking to the executive.,5c20c621-535b-46b7-a09a-44e0f70df2b0,06/08/2023 15:24,11/08/2023 17:49,11/08/2023 18:24,11-Aug-23,NEW DELHI,Mobile,30499,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
425f908d-1b44-4c05-8f77-873ee3471496,Outcall,Returns,Return request,,8c1ba946-8116-421e-be46-aed2a482b57e,05/08/2023 07:45,11/08/2023 17:42,11/08/2023 19:45,11-Aug-23,AURANGABAD,Electronics,899,365,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
7e079356-1ee7-40a2-b106-87ec37bab486,Inbound,Cancellation,Not Needed,,90958c0c-c47b-4a6d-ad09-c47de8762df7,04/08/2023 08:49,11/08/2023 19:49,11/08/2023 20:44,11-Aug-23,CHENNAI,Electronics,65990,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
0b794105-0cea-4100-b737-e998554608d0,Inbound,Returns,Reverse Pickup Enquiry,,52c3ba06-855c-490b-b9b3-1cc2d29d4e63,02/08/2023 16:12,11/08/2023 18:52,11/08/2023 18:53,11-Aug-23,CHENNAI,LifeStyle,179,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
19cec8bd-ae0c-4f50-add4-e218196f04f0,Inbound,Returns,Return request,Thank u,480517c2-c1b8-4b9b-99f9-7d87b7cb4a1d,04/08/2023 22:28,11/08/2023 19:56,11/08/2023 20:02,11-Aug-23,REWA,Books & General merchandise,350,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
02ef9aa7-d0cb-40f2-9bbb-1b73857731d7,Inbound,Order Related,Order status enquiry,,,,12/08/2023 22:32,12/08/2023 22:40,12-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
b0e8520d-c08e-4814-a38f-36f45e767d81,Inbound,Order Related,Delayed,,,,12/08/2023 17:12,12/08/2023 17:13,12-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
0ddf480f-c64c-4df8-8c31-b837ad236bba,Inbound,Returns,Fraudulent User,Nice and good ,,,12/08/2023 20:12,12/08/2023 20:15,12-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
4eba2b44-c41f-42e3-9abb-5ee6f356464a,Inbound,Returns,Damaged,,,,13/08/2023 07:35,13/08/2023 07:38,13-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
73dec173-924e-4895-84b9-8c1a7c49af7a,Inbound,Payments related,Payment related Queries,,f2c7dc0a-b99c-4cf4-a892-b7f9f9a3c0de,06/07/2023 17:44,10/08/2023 21:05,11/08/2023 10:07,11-Aug-23,HAZIPUR,Books & General merchandise,584,,Jason Glover,William Park,John Smith,61-90,Evening,4
d90a6c9d-246c-4dcd-a196-4fc8484af313,Inbound,Returns,Reverse Pickup Enquiry,,3ec16d60-ffb9-46ff-b5ee-9bb3a5497b01,05/08/2023 09:43,11/08/2023 21:13,11/08/2023 21:36,11-Aug-23,SUNDARGARH,LifeStyle,285,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,1
a45c2b87-e010-4f93-9fd8-b33263ec24e1,Outcall,Returns,Reverse Pickup Enquiry,Ok,2248b44b-ca0f-4452-9922-00df9543fcbc,08/08/2023 22:21,11/08/2023 22:50,11/08/2023 22:55,11-Aug-23,PATIALA,LifeStyle,839,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
b3e0955d-39aa-4655-b5c2-d635ab72e921,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 15:32,12/08/2023 15:41,12-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
8d236f1b-a7df-407e-9548-836e97d8db0e,Outcall,Refund Related,Refund Enquiry,Customer executive   replied very efficiently and in a clear manner. ,,,12/08/2023 22:16,12/08/2023 23:42,12-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
5ebdf5d8-9d45-414d-9005-19af12760723,Inbound,Returns,Reverse Pickup Enquiry,Custom sapot is good,,,13/08/2023 08:10,13/08/2023 08:14,13-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
941d74bf-8540-4819-84c5-0628892b2e5a,Inbound,Order Related,Delayed,,,,13/08/2023 09:38,13/08/2023 09:41,13-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
a2985607-ca9f-4032-b22d-36c5dc88320c,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,13/08/2023 17:18,13/08/2023 17:20,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
6f399e71-00f0-4af6-8939-7dd03994ee61,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 17:33,13/08/2023 17:38,13-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
dd7b4f34-3c31-467f-9a14-a04f045080af,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,,,13/08/2023 18:37,13/08/2023 19:04,13-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
586dd0de-3048-44bf-aefa-72af4213b66e,Inbound,Order Related,Installation/demo,provide product contact no & Email.,,,13/08/2023 19:39,13/08/2023 19:46,13-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
d8547c9c-f9f7-45cd-94dc-5da2e77004af,Inbound,Order Related,Order status enquiry,,2a24146e-acde-46aa-987f-d1f0a802c3e3,15/07/2023 09:44,13/08/2023 17:04,13/08/2023 17:05,13-Aug-23,HAZARIBAGH,LifeStyle,441,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
5dc1f8b0-b1f0-409c-ad5d-b33b5d39d6eb,Inbound,Returns,Wrong,,ae99e58d-1a53-4ec7-a34f-999bb39101b9,06/08/2023 12:16,11/08/2023 10:28,11/08/2023 19:21,11-Aug-23,DEHRI ON SONE,Electronics,76990,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
9f2969da-cc93-4c2a-9847-a02b4b82338b,Inbound,Order Related,Seller Cancelled Order,Good,15f93a4f-7443-4ac1-aa7a-a9bc3ddddf4a,06/08/2023 14:24,10/08/2023 01:02,12/08/2023 07:27,12-Aug-23,TIRUNELVELI,LifeStyle,551,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
6d538a29-29fb-46de-be09-be4e313041b4,Inbound,Returns,Return request,,420993a5-7407-4735-a815-1ef1638befb9,28/07/2023 15:59,10/08/2023 18:33,11/08/2023 17:50,11-Aug-23,CACHAR,Electronics,1695,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
711a8c03-48b8-4ce6-98b9-4f1d13258349,Inbound,Order Related,Installation/demo,Very bad servicing ,5c626622-18e6-4da6-99c7-00784a224e91,01/08/2023 07:38,11/08/2023 12:27,11/08/2023 12:35,11-Aug-23,INDORE,Electronics,599,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,1
df4868f7-16ad-4b5f-bcd7-aa5e4e86d139,Inbound,Returns,Return request,Mujhse bola   16 aug   replace ment mil   ,08a08975-cd61-4f33-8910-d6e717d179d9,07/08/2023 15:16,11/08/2023 21:12,11/08/2023 21:16,11-Aug-23,MUMBAI,Electronics,2499,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
c1b90be9-0080-4801-a13c-266cc074c7c5,Inbound,Returns,Reverse Pickup Enquiry,"Good response, polite speaking,good service",,,12/08/2023 08:16,12/08/2023 08:18,12-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
97ede38c-0dcb-4d68-a8b0-804908b48743,Outcall,Returns,Fraudulent User,,,,12/08/2023 17:31,12/08/2023 17:35,12-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
12215fbb-b78d-4631-8054-594b8605c2cc,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 16:56,13/08/2023 18:24,13-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,1
a0072068-8bc3-4c24-8353-2ebd330abe56,Inbound,Order Related,Delayed,,,,13/08/2023 18:38,13/08/2023 18:41,13-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,3
d18b5904-e858-4349-bb12-7397e707fabf,Inbound,Returns,Return request,,0417c806-1129-40f5-b37b-5e19084b1d71,29/07/2023 11:09,11/08/2023 18:23,11/08/2023 18:28,11-Aug-23,MERTA CITY,Electronics,1299,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
843ff750-e613-44bf-b2f5-13aafeb19039,Inbound,Returns,Fraudulent User,,6049fe1d-bd7b-40e3-831d-cf701d3259c0,29/07/2023 12:15,10/08/2023 18:08,11/08/2023 00:24,11-Aug-23,PATNA,LifeStyle,793,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
d90b5190-9223-4ed4-ba0d-2ec302f2d293,Inbound,Returns,Fraudulent User,,,,13/08/2023 00:10,13/08/2023 00:11,13-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
dc1b4b88-7096-433e-bc51-0d3e3d8ba296,Inbound,Returns,Reverse Pickup Enquiry,,78f19a6e-9817-481a-b8e3-566d698d8784,30/06/2023 12:02,08/08/2023 16:49,11/08/2023 16:35,11-Aug-23,JALANDHAR,Home,449,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b8bee802-15f5-499a-826d-5b013fcc0b9e,Inbound,Returns,Return request,,e0cff7c5-332f-489b-9090-0854f08096f2,07/08/2023 07:08,11/08/2023 16:25,11/08/2023 16:47,11-Aug-23,BULDHANA,Electronics,193,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
b1e2c877-6a3e-4d7e-b1fd-11a9b7fc63e3,Inbound,Returns,Wrong,,f0124fae-a707-4e4f-a986-2afc3b45807d,08/08/2023 11:41,12/08/2023 13:34,12/08/2023 14:55,12-Aug-23,KRISHNARAJPET,Electronics,799,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
4d59e30b-eae4-49b5-a1e5-0aaaf201ef39,Inbound,Order Related,Delayed,Good ,2757ac1b-090f-45aa-86ba-6e747fba64dc,05/08/2023 21:43,11/08/2023 20:30,11/08/2023 20:30,11-Aug-23,RANCHI,LifeStyle,241,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
0432d2ac-ac5f-4a9c-8197-65bae786a5b9,Inbound,Shopzilla Related,General Enquiry,Good experience ,,,12/08/2023 13:44,12/08/2023 13:46,12-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
b541f94a-b3ba-48e6-b253-787b0fa6d15e,Outcall,Returns,Return request,,b59f109a-0eca-4cfc-b019-43860618a727,03/08/2023 13:58,12/08/2023 17:00,12/08/2023 17:05,12-Aug-23,ORAI,Electronics,999,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
179a826c-77c1-4974-af7e-265a9a37fa96,Outcall,Returns,Technician Visit,,,,12/08/2023 12:48,12/08/2023 13:04,12-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
54b9d5db-015c-4c47-a28f-1c96750f8f59,Inbound,Returns,Wrong,,,,12/08/2023 15:02,12/08/2023 15:04,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b200f914-1b7c-405b-b484-5b1d17892fe3,Outcall,Cancellation,Return cancellation,,c1da9c35-ca93-4777-878b-39bcb453f5f0,05/08/2023 03:26,11/08/2023 15:29,11/08/2023 22:38,11-Aug-23,TALCHER,Electronics,899,849,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
be3f6512-8458-4595-8379-4761736abed0,Inbound,Returns,Return request,"The consultant was very polite & interested to solve my queries ,,she has good & humble communication skill ,,may   bless her ??",196bb8dc-21b7-42b4-80b4-80ea6f0d6e30,05/08/2023 13:38,12/08/2023 08:21,12/08/2023 13:08,12-Aug-23,SATNA,Electronics,2499,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
320cc50d-f4ee-416e-8739-e8bafca9c0fc,Outcall,Returns,Missing,Most help full pearson,cb11bd7a-520b-4390-b066-df52fb408b17,05/08/2023 21:26,11/08/2023 21:24,11/08/2023 21:25,11-Aug-23,JHUJHUNU,LifeStyle,699,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
c7fea7c3-0c75-4164-8fc7-5208d6d8cc82,Outcall,Order Related,Invoice request,Customer care is very in interaction I am satisfied with my problem ,,,12/08/2023 13:25,12/08/2023 13:35,12-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
b5954866-2a44-4edc-b4eb-5728732f0fb8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:20,12/08/2023 21:21,12-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
4a92ba4b-cf55-41ae-be8a-b827818fcef8,Email,Order Related,Delayed,Please inform customer in case of any unforeseen circumstances,,,13/08/2023 09:01,13/08/2023 10:01,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,3
18b0f0db-9900-4fe8-b4a3-a6df2cfc9a7d,Outcall,Order Related,Order status enquiry,,,,13/08/2023 06:41,13/08/2023 06:43,13-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
0c6a4097-c13b-449c-865e-55b2f16f06ac,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:17,13/08/2023 10:29,13-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
0b5ed3ba-7bef-4a0e-a8f0-c92b32f0e6cb,Inbound,Order Related,Order status enquiry,,,,13/08/2023 17:25,13/08/2023 17:26,13-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
f46357ce-b006-4876-98d2-61fc3215760d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:32,13/08/2023 17:33,13-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
ab95c249-f7e8-40b8-a497-691da94e131a,Inbound,Cancellation,Not Needed,The time have been reached to throw out the Shopzilla.,4aca6f91-fcf8-4dca-a254-fe5476e534d3,09/08/2023 08:38,10/08/2023 23:26,11/08/2023 07:58,11-Aug-23,KOLKATTA,Books & General merchandise,21,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b0bca575-5673-43f0-98b9-e32f6efc6b46,Inbound,Cancellation,Not Needed,,a7a119e4-3436-4068-83bf-b7d4488bc0e6,08/08/2023 19:48,11/08/2023 10:43,11/08/2023 10:46,11-Aug-23,FATEHABAD,Books & General merchandise,599,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,4
48c4e5ef-550a-4528-99b1-0fbf35526bfc,Inbound,Order Related,Installation/demo,,,,12/08/2023 13:10,12/08/2023 13:11,12-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
c89cedcd-54c5-4d1f-bb3a-cad4636e50eb,Outcall,Returns,Return request,,,,12/08/2023 20:48,12/08/2023 21:25,12-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
7d4631f2-27f2-4677-bbe3-bbd8b41fe69f,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 01:04,13/08/2023 01:34,13-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
d08e26ee-8a24-405e-aac4-761da374d525,Inbound,Order Related,Order status enquiry,,,,13/08/2023 11:12,13/08/2023 11:15,13-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
546186c1-e412-4023-b46f-ff66c74e5712,Inbound,Product Queries,Product Specific Information,Exillent Thanks you rishikamy problem is a  solws.,,,13/08/2023 14:40,13/08/2023 14:43,13-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c3df2050-9dc9-48b0-bb46-f6b3ef4c1783,Inbound,Returns,Fraudulent User,,,,13/08/2023 16:29,13/08/2023 16:35,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
1f21324e-d5cb-4f8b-8523-d63853a8d188,Inbound,Returns,Product related Issues,"I am satisfied with kind of positive response received from the consultant named  . She is very professional, polite and patient and addresses my issue responsibly and forwarded it to senior team for quick action. I appreciate her efforts.",,,13/08/2023 16:32,13/08/2023 16:39,13-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
ede83774-c708-4db8-8fd7-1843031f9b7a,Outcall,Returns,Fraudulent User,"Try to resolve the issue quickly, and deliverys can be made on time ",,,13/08/2023 20:48,13/08/2023 21:00,13-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
c95cd0b4-2ca0-4018-9a13-0a7c46634c33,Inbound,Returns,Reverse Pickup Enquiry,Not solve my problem ,b5fd6d59-409c-42ac-a799-77e30e6d9609,17/06/2023 15:09,11/08/2023 18:00,11/08/2023 18:01,11-Aug-23,SIKAR,Electronics,699,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
552b20a9-8035-4e31-8058-00296d7cfdd9,Inbound,Cancellation,Not Needed,,fed5ac79-1f3d-4c24-b2ea-1c646e95262c,28/07/2023 07:22,11/08/2023 15:01,12/08/2023 14:23,12-Aug-23,ROORKEE,Mobile,29999,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
9ad2fafc-376e-4154-9780-cf055290268d,Inbound,Returns,Exchange / Replacement,"Please resolve the queries within a given SLA, its been more than 10 days i raised my query and the issue is still not resolved",3ba2788a-b4b6-4cce-996c-363e3caae585,26/07/2023 23:08,09/08/2023 18:20,11/08/2023 13:06,11-Aug-23,THANE,Mobile,29999,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
f6b39bf7-3d84-4079-99e0-fa60b0b75162,Inbound,Order Related,Order status enquiry,,54ae1cb5-1755-4c22-be76-7a0fd358bf48,09/08/2023 08:17,13/08/2023 18:41,13/08/2023 18:43,13-Aug-23,Singrauli,Mobile,26999,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
31de68e8-6b9e-4a35-b2d0-b36245e3885b,Inbound,Returns,Return request,Overall is good experience ,f8b5ec3b-c322-433e-be75-35e505da0367,03/08/2023 16:41,10/08/2023 19:19,11/08/2023 00:53,11-Aug-23,AMRITSAR,LifeStyle,574,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0a43433f-eaee-4c51-9fe6-3aa6b4dac2bf,Inbound,Order Related,Order status enquiry,,efe50098-9eca-4b24-8e57-69a8c59adae2,06/08/2023 15:24,11/08/2023 09:20,11/08/2023 09:53,11-Aug-23,MUMBAI,Electronics,999,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
2aa5ff4e-4dca-4e41-b1a7-8f2ff83993b4,Inbound,Refund Related,Refund Enquiry,quickly solve my issue ,ee0a087b-ab50-402a-9284-097e2095efc5,09/08/2023 16:46,11/08/2023 18:24,11/08/2023 18:30,11-Aug-23,DHANBAD,Mobile,14999,,Michael Newman,Landon Tanaka,John Smith,>90,Split,3
49e8e118-744c-457d-ad42-273dab9d84e3,Inbound,Order Related,Order status enquiry,,1fa00041-7cd3-4890-b8b8-0a6356d171b8,11/08/2023 17:02,11/08/2023 17:44,11/08/2023 17:44,11-Aug-23,,Home,152,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ffda8f2a-6a33-4298-976b-d62b65be004a,Inbound,Returns,Reverse Pickup Enquiry,Awesome,52ece4da-76b0-467d-bc7f-1b5ebcc74efc,24/07/2023 21:15,11/08/2023 17:20,11/08/2023 17:22,11-Aug-23,BHUJ,Home Appliences,14145,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
cb6c46b6-f293-4a80-8567-e100b9071133,Inbound,Shopzilla Related,Signup Issues,All is well,,,12/08/2023 12:46,12/08/2023 13:04,12-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
4438c393-c994-41d3-94fe-1ce6880adcca,Inbound,Order Related,Priority delivery,,,,12/08/2023 14:33,12/08/2023 14:36,12-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3128f1fc-dfbe-45a8-923f-81d517d8b2f2,Inbound,Returns,Return request,,,,12/08/2023 22:30,12/08/2023 22:31,12-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
88321f84-7c94-47ee-a226-29d0823e6a59,Inbound,Order Related,Seller Cancelled Order,Customer support ,,,12/08/2023 20:41,12/08/2023 20:43,12-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
b4ee7ed6-e1d2-4faf-a6ff-98cdb9706cbc,Inbound,Order Related,Delayed,,,,13/08/2023 12:27,13/08/2023 19:10,13-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
15678729-e769-4c7e-ad5f-457df920d257,Inbound,Order Related,Installation/demo,,,,13/08/2023 20:54,13/08/2023 20:57,13-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
174f69df-d679-4ec3-8595-3a505bffd48f,Inbound,Returns,Reverse Pickup Enquiry,,ed9d2dfa-5ab2-464b-9296-eefffe525929,28/07/2023 08:44,12/08/2023 14:33,13/08/2023 17:15,13-Aug-23,ETWAH,Electronics,1699,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
3e58eff9-84b1-49e1-9321-bc40091bb0cb,Inbound,Returns,Reverse Pickup Enquiry,,1df8d4b0-aad9-459c-9404-6059844f912e,16/07/2023 20:38,11/08/2023 05:40,11/08/2023 05:42,11-Aug-23,BANGALORE,Electronics,87990,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
1a07fdd6-685c-4c31-b14e-d7b04e318ed3,Inbound,Returns,Reverse Pickup Enquiry,,1e9ab659-0139-4f90-90b8-14aabe62ec17,23/07/2023 17:29,11/08/2023 08:33,11/08/2023 08:37,11-Aug-23,JAUNPUR,Home,457,,Jeremy George,William Park,John Smith,31-60,Morning,5
66899267-a1ae-4edc-b51f-509bc46fdfb2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:02,12/08/2023 18:09,12-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f3907fbf-08e7-4713-a965-5e59363aaba7,Inbound,Product Queries,Product Specific Information,Nice costomer service,,,12/08/2023 19:23,12/08/2023 19:46,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
491f17f5-56d7-4a74-9f42-b0a364f61a65,Inbound,Returns,Fraudulent User,,,,13/08/2023 18:05,13/08/2023 18:11,13-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
58294b5e-c1ec-473f-ab04-7ecc6e7ce641,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:27,13/08/2023 18:30,13-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
04fba1c7-93ec-441e-a583-7e233665382f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:51,13/08/2023 22:10,13-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,3
49c62945-eb0f-4be4-a1bb-8e918e9eb4c0,Inbound,Order Related,Delayed,,a3e30a8c-c720-4024-ab1f-5efcb5a09340,05/08/2023 17:18,11/08/2023 10:25,11/08/2023 10:26,11-Aug-23,,LifeStyle,148,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
b081864a-4aad-4a05-bb11-6915cd2bf507,Inbound,Returns,Reverse Pickup Enquiry,,9525c994-4bec-4210-af90-fe14f3dc46e6,03/08/2023 09:34,11/08/2023 18:57,11/08/2023 18:58,11-Aug-23,DAMANJODI,LifeStyle,671,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,4
07040c4f-cb06-4359-94f6-0618eda885a4,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:39,12/08/2023 13:40,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ef393c28-a4ca-4b56-bf68-14062dbb504c,Email,Feedback,UnProfessional Behaviour,Pethetic customer service,,,12/08/2023 15:58,12/08/2023 16:11,12-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,1
dcfc01f4-265b-4471-953c-60ebe83a133a,Inbound,Cancellation,Return cancellation,,,,12/08/2023 18:01,12/08/2023 18:03,12-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
5dedbd27-8b36-4a5a-b8ff-873017acbbd5,Inbound,Returns,Wrong,,,,12/08/2023 18:48,12/08/2023 19:16,12-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
de6ed926-09a3-42ee-9397-8b5c261faf8d,Inbound,Returns,Fraudulent User,Good person ,,,13/08/2023 06:33,13/08/2023 06:37,13-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
12cb50dc-966f-4cc7-95f3-a272d15e08b6,Inbound,Order Related,Delayed,,,,13/08/2023 20:12,13/08/2023 21:13,13-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
8546a73e-ca2f-41a5-84b3-5bffce74a1f4,Inbound,Order Related,Delayed,,91df7f5b-d7d5-4087-a1e7-51a125357c4c,30/07/2023 19:28,11/08/2023 12:47,11/08/2023 23:23,11-Aug-23,VISHAKHAPATNAM,Electronics,365,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
f7c381d0-e537-45f5-987e-99db9ffad826,Outcall,Returns,Return request,,df9999e2-0a9b-4c45-a8f8-2018be8d4aa9,08/08/2023 10:23,11/08/2023 16:26,12/08/2023 07:21,12-Aug-23,BANGALORE,Electronics,999,838,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7c0e1623-b8c8-49d8-bc6b-cdf5c377af66,Inbound,Returns,Reverse Pickup Enquiry,,566f2ce5-545a-4879-9dee-8dbbb3980e0f,09/08/2023 21:27,12/08/2023 19:23,12/08/2023 23:30,12-Aug-23,VERAVAL,Mobile,13999,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
159796f5-1b8e-4ec1-abfe-f973c84588ee,Outcall,Returns,Wrong,,43796373-a3f2-4fb6-b46f-d7d0ad7f1d42,03/08/2023 21:22,12/08/2023 00:04,12/08/2023 00:07,12-Aug-23,THIRTHAHALLI,Electronics,1599,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
01b0c377-45ce-4ce6-925c-ba346d5e4fbd,Inbound,Returns,Reverse Pickup Enquiry,,ffc84f31-8679-4192-ad91-cebf9253efc0,06/08/2023 16:21,11/08/2023 20:15,11/08/2023 20:29,11-Aug-23,KANPUR,LifeStyle,285,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
61e40dd5-fb88-4ced-a719-f0caa4544203,Inbound,Returns,Wrong,The service help agent was really helpful but Shopzilla in overall experience is the worst app ever ove used. ,,,13/08/2023 20:48,13/08/2023 20:53,13-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
cf62bd2c-aaab-4dd9-b67b-913d5ba2de9c,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 11:59,11/08/2023 13:02,11-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
d2fecbba-9721-492b-b259-c95beccc90c6,Inbound,Order Related,Installation/demo,,7c31f6c5-5195-4013-888a-fa58dc9c7bf2,03/08/2023 14:53,11/08/2023 18:57,11/08/2023 21:00,11-Aug-23,FATEHPUR,Mobile,14999,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
42d86555-6eb8-488c-b392-d8417347c73a,Inbound,Returns,Return request,,,,13/08/2023 09:12,13/08/2023 09:14,13-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
0751eb17-7278-419c-9718-dfaf2a812042,Inbound,Returns,Reverse Pickup Enquiry,All customer care executive and senior executive are Slacker.evevn they haven't common sense too,,,13/08/2023 13:39,13/08/2023 16:55,13-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
2ea2937b-01a9-4b0a-9782-e1a99ab38425,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 15:21,13/08/2023 15:23,13-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
3aa7e593-4b81-40e2-9ec6-c2b938fa3fcd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:44,13/08/2023 19:46,13-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f725d8ed-3341-4134-935d-7a79615fa3af,Inbound,Cancellation,Not Needed,So far worst service from Shopzilla to replace the defecting item that was initially shipped and holding my amount for a long time airh worst customer service support ,f2b9d0e5-94e8-4e69-b268-10766d4fd8af,03/08/2023 15:23,13/08/2023 11:26,13/08/2023 12:07,13-Aug-23,MADURAI,Home Appliences,31990,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
a2028e28-a8d2-4c35-a782-45a6f843ea05,Inbound,Returns,Return request,,,,13/08/2023 13:29,13/08/2023 13:32,13-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
fed57c63-7c8c-4845-8d83-c705126c2f54,Inbound,Returns,Service Centres Related,,,,12/08/2023 23:03,12/08/2023 23:10,12-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
5605ccd0-12d9-4b8a-9eb6-5c4df4207426,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:39,13/08/2023 20:17,13-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
1a475475-6ae3-498e-bcf2-50991eb5ec0a,Inbound,Returns,Missing,,0649befb-c841-4ae7-b01d-d034feda59af,01/08/2023 18:07,11/08/2023 23:52,11/08/2023 23:55,11-Aug-23,ADRA,Books & General merchandise,274,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
4eb9f9a3-9b32-4d06-89e6-d69508206c75,Inbound,Feedback,UnProfessional Behaviour,,f5a9366b-2efb-4335-8c72-9c361cd651f0,05/08/2023 07:02,11/08/2023 09:37,11/08/2023 09:40,11-Aug-23,GAIRSAIN,Home Appliences,9790,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2daf2493-bae6-4d7a-85ab-cb383e00974b,Outcall,Order Related,Order status enquiry,,1b7a6771-ff22-4ef8-a34a-86acaffc1175,07/08/2023 23:10,13/08/2023 20:18,13/08/2023 20:26,13-Aug-23,BAGBASSA,Books & General merchandise,441,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
f2d7fccb-f604-4094-abcb-0bdc6ff0235a,Inbound,Order Related,Customer Requested Modifications,???? ??? ??????? ?? ??? ???? ?? ???? ?? ????? ????? ?? ????? ????? ?????? ???? ????? ??? ???? ??? ????     ??? ?? ?? ?? sorry ,4a14c09a-5c00-48f7-ae5d-32e000540af4,07/08/2023 18:54,11/08/2023 19:42,11/08/2023 21:50,11-Aug-23,KADIPUR,Mobile,29999,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
f7b8c300-999c-4de5-ad85-e3001f6436b6,Inbound,Returns,Missing,,11bbdb44-d929-4812-be66-bdfb2049ac9c,03/08/2023 02:13,11/08/2023 21:24,11/08/2023 22:54,11-Aug-23,INDORE,Books & General merchandise,399,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
4739b991-8598-472b-9e06-438f6436a633,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:44,13/08/2023 20:48,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
a92e1cd8-5c24-48c0-a0d3-105ddb017822,Outcall,Returns,Return request,Castmar cal service is very good and returned policy is so bad,fde51fc5-142e-444e-809e-28d7a96ab5ea,03/08/2023 10:51,12/08/2023 22:13,12/08/2023 22:15,12-Aug-23,KRISHNAGAR,Electronics,1999,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
073fd5ee-da04-4b77-98db-450af52f67b4,Inbound,Returns,Return request,I m happy support customer service ,739a7113-bf09-4fa0-a4cc-8d483e85da1c,04/08/2023 15:30,11/08/2023 08:43,11/08/2023 08:47,11-Aug-23,DHOLPUR,Electronics,1299,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
88b0a36c-185b-4c02-8c7c-85cded122bc1,Inbound,Returns,Reverse Pickup Enquiry,,63f97477-7837-4821-b84e-e96a3f8f989c,08/08/2023 19:11,11/08/2023 11:14,11/08/2023 11:21,11-Aug-23,JAGDALPUR,Electronics,15990,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fbd3e412-2e63-4961-83b4-90c160fb7b59,Inbound,Returns,Reverse Pickup Enquiry,,cd7308d0-5972-4dc6-b0a4-36b53f4806ff,27/07/2023 13:10,11/08/2023 12:11,11/08/2023 12:19,11-Aug-23,CHAPRA,Home,5699,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
e42a5f4f-1fa6-46ef-92d4-a34697cd439a,Inbound,Order Related,Seller Cancelled Order,,5cff9133-2333-434d-ae26-26038d3dabaf,07/08/2023 18:08,11/08/2023 16:55,13/08/2023 06:54,13-Aug-23,FAIZABAD,LifeStyle,277,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,1
336447a1-ef56-49e5-a6b3-6efff5c9d8dd,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 23:49,12/08/2023 23:50,12-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
acd485fe-aa92-425c-a9e7-3deddc4fa569,Inbound,Returns,Return request,Thanks,09f7bad8-f66d-42fc-9954-0308de7c4ffe,01/08/2023 13:13,13/08/2023 18:22,13/08/2023 18:24,13-Aug-23,KRISHNA,Electronics,1099,,James Williams,Brayden Wong,John Smith,>90,Evening,4
841f4192-8452-4294-b901-088f5fb6d1e5,Inbound,Order Related,Delayed,Please monitor escalations for repeated issues not closed despite suggested timelines/resolutions.Especially with the issues related to logistics team.,,,13/08/2023 15:54,13/08/2023 16:10,13-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
58dc97a3-f7b2-4d05-8d37-9132c3d342d9,Inbound,Payments related,Payment related Queries,,,,12/08/2023 12:10,12/08/2023 12:21,12-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
af12af4b-5361-47a9-b122-23323cde7dfc,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:05,12/08/2023 16:10,12-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
20f5141b-50b4-4ea5-96a9-366b8ffa7618,Inbound,Returns,Return request,,,,13/08/2023 08:22,13/08/2023 19:14,13-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
05c45fbd-335f-4432-b2ef-c169c15859a6,Inbound,Order Related,Unable to track,,,,13/08/2023 13:30,13/08/2023 22:18,13-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
b606476e-3038-4a68-9c05-6eb320ae2874,Inbound,Returns,Return request,Cccgh,,,12/08/2023 08:55,12/08/2023 08:59,12-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
e53539bc-99e2-43bf-a110-87d4e3d68cd1,Outcall,Returns,Fraudulent User,,,,12/08/2023 16:51,12/08/2023 17:11,12-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a2d5fe71-1770-4c3d-bdd4-c53b766cd651,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 00:01,13/08/2023 00:06,13-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
b5eacacb-aaab-4605-8106-432cdcebdf18,Inbound,Returns,Return request,Please don't encourage fraud products ,,,13/08/2023 22:46,13/08/2023 23:56,13-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
3f254730-0ecb-40ce-8d58-626651234049,Inbound,Returns,Damaged,,a3343c4c-5812-4288-a146-ac989f46448a,04/08/2023 22:57,11/08/2023 14:10,11/08/2023 14:11,11-Aug-23,DATIA,Books & General merchandise,664,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
084b021b-9770-4236-8a84-972a0fd3651d,Inbound,Returns,Reverse Pickup Enquiry,Very poor service filpcat ,4f4b1834-18ee-4c79-b062-aa626473b808,17/07/2023 15:15,11/08/2023 17:05,11/08/2023 17:06,11-Aug-23,MUMBAI,LifeStyle,397,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
46e27022-d2df-429d-9d3d-47cb58ce91fa,Inbound,Order Related,Invoice request,Very good experience.,ad3d546b-83f9-458f-82a6-0288925f1346,10/08/2023 17:54,11/08/2023 19:02,11/08/2023 19:07,11-Aug-23,CHANDIGARH,Mobile,11999,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
9b53cd95-58a0-43b3-a0be-0e426251e0ef,Inbound,Returns,Return request,They resolv e my problem,,,13/08/2023 16:43,13/08/2023 16:46,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
5fc365c6-7e9a-440d-b007-25f8c48ae2f0,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:00,12/08/2023 23:22,12-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
0fb273ba-c0d4-4153-8c51-f990c0057d69,Inbound,Order Related,Priority delivery,,,,13/08/2023 14:12,13/08/2023 15:16,13-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a04f1de6-3924-4ec7-8eb9-71edd0f3364e,Inbound,Returns,Missing,,,,13/08/2023 18:35,13/08/2023 20:50,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
c4a93d68-a5e0-4a00-aa7f-bb78e624d3dc,Inbound,Returns,Fraudulent User,,,,13/08/2023 21:02,13/08/2023 21:05,13-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
8b1a133f-832e-4dc8-8fd3-90d8131a8475,Inbound,Product Queries,Product Specific Information,"Quick & Good customer support, Thanks Shopzilla ",,,13/08/2023 20:47,13/08/2023 20:48,13-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
4cf27c78-7d3e-4c45-ad67-b4138393d57c,Inbound,Returns,Wrong,,244e4403-ced0-44f7-81ea-274da64b6622,01/08/2023 10:01,11/08/2023 15:21,11/08/2023 15:22,11-Aug-23,BHIWADI,Books & General merchandise,1798,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
90658c34-dd23-4f5a-98cb-a2e8f3e2b28d,Inbound,Returns,Reverse Pickup Enquiry,,c52ef92b-4035-48c8-8c6c-7846c7315936,23/07/2023 17:56,09/08/2023 15:21,11/08/2023 14:56,11-Aug-23,BEED,Electronics,686,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,1
47803404-cae8-4dad-b2b2-1d60e318f418,Inbound,Order Related,Installation/demo,,383505fe-0df2-4fc4-8bb8-c67c7c4e041c,17/07/2023 23:10,11/08/2023 13:29,11/08/2023 14:42,11-Aug-23,SHAHJAHANPUR,Electronics,47990,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
ba29d8b4-8fb2-481c-8ad5-6e597104b9b4,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:01,12/08/2023 09:06,12-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
5610c517-b678-4983-9517-2f8ae9299d14,Inbound,Returns,Damaged,,,,12/08/2023 09:45,12/08/2023 10:00,12-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
061e13f9-79b1-4f0b-957f-91e59ab38c19,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 12:31,13/08/2023 12:34,13-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
7b056353-eb77-40f8-8ab1-464cebaa053e,Inbound,Order Related,Delayed,Totally waste of money and time,d0607e35-1701-473f-a169-b2f4ece77570,06/08/2023 07:49,11/08/2023 21:14,11/08/2023 21:48,11-Aug-23,VAPI,Electronics,1099,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
d2b4fd4b-be88-4709-b71e-96ec0249e61a,Inbound,Returns,Reverse Pickup Enquiry,Good ??,7c10d61a-7cdf-4cc3-8d1a-f037cffd0596,04/07/2023 16:58,11/08/2023 06:50,11/08/2023 13:36,11-Aug-23,BUNDI,LifeStyle,772,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
dab38214-5625-4457-9279-cae8640e3350,Inbound,Refund Related,Refund Related Issues,,14a0b4dd-4468-474b-8cec-52850edd21f8,01/08/2023 19:18,11/08/2023 17:18,11/08/2023 17:20,11-Aug-23,MUNGER,LifeStyle,399,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
068a0321-a7b8-4c16-8246-b37526ba9230,Inbound,Returns,Fraudulent User,,cd03549c-91c1-4492-93c3-b8a399668692,05/08/2023 09:00,11/08/2023 17:39,11/08/2023 17:47,11-Aug-23,SURI,Books & General merchandise,100,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,1
71d5a97a-96ed-45c2-b949-bfb9346b2c23,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:02,13/08/2023 09:03,13-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,4
75218a88-6862-49ac-bc8d-49dfb16adae4,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 16:19,13/08/2023 18:53,13-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
2e3c4a0d-66d5-4d86-aa9e-40e6bea4bb48,Inbound,Returns,Missing,,8bb9f8e7-c5eb-43bd-8882-f3950ebd5d0f,04/08/2023 20:33,11/08/2023 19:21,11/08/2023 19:27,11-Aug-23,DEPALPUR,LifeStyle,1249,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
af3a4e7a-2981-47cc-bc9f-3ae61e0e863d,Inbound,Order Related,Order status enquiry,Good ,55feff0c-93d9-4889-be75-b54de5b6924f,31/07/2023 12:45,11/08/2023 17:45,11/08/2023 18:26,11-Aug-23,GUNTUR,Furniture,31192,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
20834ddf-5b74-4871-8e50-d9aa1b8e2c0f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:10,12/08/2023 09:11,12-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
10ca7609-c0b5-4cee-afe4-133edb5e9a97,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:15,12/08/2023 10:29,12-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
94b4e7af-765c-4fe9-a0a1-2885a8fa725b,Outcall,Returns,Return request,,,,12/08/2023 10:47,12/08/2023 10:48,12-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e8a09369-1b35-4224-b116-7f1c18f79f60,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 17:33,12/08/2023 17:34,12-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
e961c147-898c-4644-9bba-90efc97ed902,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:34,12/08/2023 17:36,12-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,3
d6bad9a7-dc02-4b21-9fcf-3dbca88f2195,Inbound,Returns,Fraudulent User,Good ,,,12/08/2023 23:01,12/08/2023 23:24,12-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
4a327fa3-28f5-428a-aa87-6915ad23cd22,Inbound,Returns,Missing,,,,13/08/2023 20:58,13/08/2023 21:02,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,3
a1143b78-171c-4d53-9fdb-8b5d7f901a53,Inbound,Product Queries,Product Specific Information,It's bed app ,,,11/08/2023 07:40,11/08/2023 07:46,11-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
58eff220-61fd-4555-9f94-f061d2b044c5,Inbound,Returns,Fraudulent User,,d0df5356-622a-47aa-9163-9deead5a252e,05/08/2023 09:00,11/08/2023 17:36,11/08/2023 17:49,11-Aug-23,SURI,Books & General merchandise,105,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,1
72867ede-09ae-4351-8c62-14c2bc9af9ab,Inbound,Returns,Fraudulent User,,d44b848e-2311-4a4d-813d-a07dab79c616,03/08/2023 20:57,12/08/2023 10:08,12/08/2023 10:09,12-Aug-23,PURNIA,Home Appliences,4699,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
507c65be-53a4-4e83-ac7f-f7c5e9e57f41,Email,Order Related,Delayed,Very bad service by Shopzilla ,,,13/08/2023 07:09,13/08/2023 07:10,13-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
c92ecc91-27a2-444c-b5d8-37f1d3e60e74,Inbound,Returns,Reverse Pickup Enquiry,All best,,,12/08/2023 21:34,12/08/2023 21:34,12-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
c6ad4f16-adbc-4300-bb2f-027e6f162ab3,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:42,13/08/2023 14:44,13-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
54b89768-d65c-427c-8071-6c3d5594931f,Email,Order Related,Delayed,Nice I like it.. thank you Shopzilla ,,,13/08/2023 19:38,13/08/2023 22:19,13-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3d43de01-7abd-441f-b083-79e8a0568125,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 20:48,13/08/2023 21:47,13-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
be1188de-862c-4467-aa0e-e6496016e080,Inbound,Order Related,Invoice request,,0d0769a8-826d-49c7-ac52-54ab3b6d4fdc,08/08/2023 14:30,10/08/2023 19:47,11/08/2023 07:40,11-Aug-23,GREATER NOIDA,Mobile,19999,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
cdf0e01d-aaef-46bc-b3c9-5bf420934312,Inbound,Returns,Return request,,61f1c1dc-107d-45d7-93d5-3af9ff5d4bd1,06/08/2023 08:00,11/08/2023 18:55,11/08/2023 18:57,11-Aug-23,MAINPURI,Books & General merchandise,295,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
248d1080-819d-418a-a788-dce82b7fb986,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 10:01,12/08/2023 12:54,12-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
fe2a2e62-3993-4962-9009-1a6610a5cb8c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:22,13/08/2023 07:23,13-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
68e17bbf-a3d6-4e8d-b4f6-fcc1fa193454,Inbound,Cancellation,Return cancellation,It was good support. Thank you ,,,12/08/2023 23:10,12/08/2023 23:20,12-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
fd088571-0869-4c45-b4fe-8f876e8f573e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:09,13/08/2023 13:13,13-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
9b837e35-57bc-4bbc-811d-6ac7a8790c9e,Inbound,Order Related,Order status enquiry,,6d73cc10-d5d2-4c20-84d2-8a682820eaf4,04/08/2023 16:58,13/08/2023 14:20,13/08/2023 14:23,13-Aug-23,HANGAL,Mobile,15999,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,2
4bb04073-2d9a-4a48-8381-0cf032b00ede,Inbound,Returns,Return request,Provide change my style options in exchange,2e44e00d-e033-4872-9c6e-6d130dd0ba0b,05/08/2023 16:14,12/08/2023 11:51,12/08/2023 11:57,12-Aug-23,INDORE,LifeStyle,779,,John Thompson,Mia Patel,John Smith,>90,Morning,5
12ca3f5a-4a74-4ce1-8bac-a44afae260e1,Inbound,Returns,Wrong,,66831412-f36a-4e18-9f3d-c54bf6a55a87,05/08/2023 17:59,11/08/2023 16:18,12/08/2023 11:12,12-Aug-23,PURULIA,LifeStyle,349,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
e73042f8-89a1-4e0a-91ff-1fbe4662cb3a,Inbound,Returns,Wrong,Good,579782c2-9610-41a7-aebe-e7faefc86207,06/08/2023 00:52,11/08/2023 11:26,11/08/2023 11:44,11-Aug-23,AMALNER,Electronics,2799,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
73653408-6002-4ed4-b647-855f135128cf,Inbound,Feedback,UnProfessional Behaviour,Good very good ,3f9faa50-af6c-4201-81b4-074067ab6abd,04/08/2023 19:14,13/08/2023 19:33,13/08/2023 19:54,13-Aug-23,HYDERABAD,LifeStyle,315,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bec32bf2-55c8-4118-887a-c9ee37b5cb3d,Inbound,Refund Related,Refund Enquiry,,78c38962-ab5f-4f36-819e-e803c1534857,03/08/2023 23:21,13/08/2023 13:00,13/08/2023 13:08,13-Aug-23,KRISHNAGAR,Home,521,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
10a2c1cb-21b9-40ca-ab27-26dca438f62d,Inbound,Payments related,Payment related Queries,I am very happy thanks ,665ca476-9b59-4bb6-87ad-960080da1d03,,11/08/2023 17:37,11/08/2023 17:38,11-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
516e7247-12cd-4b0e-93cd-2c019c3a86ba,Inbound,Offers & Cashback,Instant discount,,bd9ac2d9-9e05-4d2a-b693-b9e063f93f1b,09/08/2023 20:41,11/08/2023 20:29,11/08/2023 20:35,11-Aug-23,JORHAT,Books & General merchandise,373,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
4a9529cd-26ec-4e3d-b005-f8b4802bca09,Inbound,Order Related,Delayed,Good ,03c8cb3d-a524-4594-ae72-24969a0e06d5,02/08/2023 13:54,11/08/2023 21:58,11/08/2023 22:00,11-Aug-23,HUZUR,Home Appliences,1099,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
2a62eb13-769d-49b3-b023-21e3ed663699,Inbound,Order Related,Delayed,,,,12/08/2023 08:31,12/08/2023 08:33,12-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
0be36031-1b63-4770-ba52-9a3a0065c6a6,Inbound,Returns,Return request,,,,12/08/2023 14:56,12/08/2023 15:02,12-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
579541f8-794c-44e3-a399-c6243a70a6ef,Email,Order Related,Delayed,,,,12/08/2023 21:16,12/08/2023 21:22,12-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
2feb1838-926b-4951-9467-0d9021413154,Inbound,Returns,Damaged,,,,12/08/2023 17:39,12/08/2023 19:24,12-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
cb4b14ec-5948-450d-9d3c-ee6e12ea4a88,Outcall,Order Related,Seller Cancelled Order,Bogus. Thirdclass.,,,12/08/2023 22:02,12/08/2023 22:10,12-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
f59c1154-fab5-4c84-a451-2399588a2389,Outcall,Order Related,Delayed,,54d839b5-a87f-42cb-8d4f-811632755d2b,07/08/2023 11:14,12/08/2023 19:57,12/08/2023 19:59,12-Aug-23,NAWADA,Books & General merchandise,374,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
e1a6fb64-a004-465c-9552-b03304c22568,Outcall,Returns,Reverse Pickup Enquiry,,aba14f62-53d9-4ea7-80bc-35c4fd14d3cc,28/07/2023 12:41,11/08/2023 08:14,11/08/2023 13:49,11-Aug-23,KOLKATA,Electronics,2499,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5e63e644-a932-4e12-8c09-292ac27902f7,Inbound,Refund Related,Refund Related Issues,Best ????,aae5fd2e-5252-4460-8e20-d25f5e736524,03/08/2023 19:14,11/08/2023 11:09,11/08/2023 11:11,11-Aug-23,PATAN,Home Appliences,22999,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
1a19ee72-cedb-4247-b209-5091381129df,Inbound,Returns,Reverse Pickup Enquiry,Your executive have picked up mattrace for return the order by today but status in system is not changed. Kindly update the status on website immediately. ,e6cd71a4-abf4-4a41-80ee-47961fcce8c0,01/08/2023 22:14,11/08/2023 12:23,11/08/2023 12:35,11-Aug-23,SURAT,Furniture,3134,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
d401b817-aa33-47b4-b338-e8678b5080b0,Inbound,Returns,Wrong,,e5883983-80c5-4cb6-ba64-013864b8c553,08/08/2023 19:42,11/08/2023 19:36,11/08/2023 19:38,11-Aug-23,PUNE,Electronics,1237,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
66229746-bc49-4e7e-b35c-39154687accd,Inbound,Returns,Return request,,,,12/08/2023 11:01,12/08/2023 11:02,12-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
8fe76987-a1ea-4ffc-a585-201d7e30e095,Inbound,Returns,Return request,The support executive madam listened my concern patiently amd redressed my issue from her side,,,12/08/2023 13:36,12/08/2023 13:42,12-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
3ff837eb-8d90-4491-aacf-bcf2b2c7d81f,Email,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:37,12/08/2023 16:42,12-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
373436f8-ecb3-4952-b386-95e38f2afe93,Outcall,Order Related,Delayed,,,,12/08/2023 20:53,12/08/2023 20:56,12-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3bda46e4-93ff-4651-83bc-7abf9c9485e1,Inbound,Returns,Fraudulent User,,,,13/08/2023 08:04,13/08/2023 08:07,13-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
6817359b-27bf-494c-ba33-6e539ce435a3,Outcall,Order Related,Customer Requested Modifications,,84a5e841-5616-40bb-9ac9-9677be596672,08/08/2023 17:32,11/08/2023 18:26,11/08/2023 18:27,11-Aug-23,MAHUVA,LifeStyle,189,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
ab72bc18-c06c-4362-8bdd-3f2444e93125,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 00:21,11/08/2023 00:36,11-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
746f979e-9bd5-4531-aa7e-4bfe34df2e0d,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 06:47,12/08/2023 06:52,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
1c241e19-5b0b-43b4-ba82-c4a126d41c86,Outcall,Cancellation,Return cancellation,,,,12/08/2023 11:20,12/08/2023 11:29,12-Aug-23,,,,731,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
d3c01f10-3610-48e8-8299-7f7e837d56bd,Inbound,Returns,Return request,WERE GOOD PERSON IN CALL PERSON ,,,12/08/2023 17:10,12/08/2023 17:16,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
1856acfd-d8b1-4971-9222-38f72a17fcdc,Inbound,Order Related,Installation/demo,Executive was good ,,,12/08/2023 21:12,12/08/2023 21:14,12-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
80322620-15a8-441d-9edb-adc81ad7db91,Inbound,Cancellation,Not Needed,,a5b9867e-a9ff-4832-9d9e-e60b588a705f,26/07/2023 01:40,11/08/2023 01:41,11/08/2023 14:10,11-Aug-23,HYDERABAD,Electronics,819,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
a24394ed-a98c-4916-b54d-4ad89a5b8939,Inbound,Feedback,UnProfessional Behaviour,My issue is still not resolved. When is my order for Google Pixel 6a going to be delivered. The product wasn't delivered in the 1st attempt because of unprofessional and careless behavior of the delivery executive. I am totally disappointed with Shopzilla in this matter,825e795e-3180-4995-98b3-65f0f4b456f1,09/08/2023 03:57,11/08/2023 03:43,11/08/2023 04:13,11-Aug-23,LUCKNOW,Mobile,25999,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
aac065a3-a69c-490a-a1bc-b2a4c488f32d,Inbound,Order Related,Installation/demo,,67d1bce5-dd5e-4fa2-8c40-26217ce093f4,26/09/2022 15:49,12/08/2023 00:17,12/08/2023 00:20,12-Aug-23,CHANDAULI,Mobile,14499,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
e3715d48-2fe0-416e-beec-122e3a52c474,Inbound,Order Related,Installation/demo,,,,12/08/2023 08:48,13/08/2023 08:47,13-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
5b0f8c29-e59b-4d80-a2da-1bfa66750455,Inbound,Returns,Reverse Pickup Enquiry,Thank you,,,12/08/2023 16:31,12/08/2023 16:31,12-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
2caf09df-bb15-451e-9cf4-1a2471be0cce,Inbound,Returns,Wrong,,,,13/08/2023 20:25,13/08/2023 23:27,13-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
20d725b9-ab8f-4869-a875-01260e398f3d,Inbound,Returns,Service Centres Related,Good ,64ccbb4a-6021-4bea-9848-3f03e389042f,06/08/2023 21:49,11/08/2023 12:33,11/08/2023 12:58,11-Aug-23,KENDUJHAR,Mobile,18999,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
34d182e4-6083-458a-a3be-832956225296,Inbound,Returns,Reverse Pickup Enquiry,,31c88fba-ab17-4602-8c0d-55f484afec05,12/07/2023 22:04,13/08/2023 14:35,13/08/2023 14:50,13-Aug-23,ARARIA,Electronics,449,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
567f7aab-e05a-42b2-be13-1151fc77e5af,Inbound,Order Related,Invoice request,,54817681-e2ce-41df-a626-660a45574fcd,03/08/2023 11:24,11/08/2023 14:06,11/08/2023 14:11,11-Aug-23,PARADIP,Mobile,35999,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
eed6d2c0-110b-45e6-9edf-7e0d638cbfc4,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 16:56,11/08/2023 16:58,11-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fd2b0ecd-f5f0-42b9-88b5-1c22a0e3f288,Inbound,Payments related,Payment related Queries,,68d99d5c-2129-4735-a6f1-96d185bc142f,07/08/2023 08:07,11/08/2023 18:54,11/08/2023 19:08,11-Aug-23,BEGUSARAI,Books & General merchandise,28,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
e7bc8a52-9dc4-4572-b049-790fc9e2978f,Inbound,Returns,Reverse Pickup Enquiry,Exillent,aadc2f52-f524-477b-bc0d-0f4349edc942,30/07/2023 23:16,11/08/2023 22:05,11/08/2023 22:06,11-Aug-23,ZIRAKPUR,LifeStyle,479,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ec5bd8b4-6a8d-400b-bf88-18a1570c4b65,Inbound,Returns,Service Centres Related,Pls. generate and SMS or EMail any kind of Ticket No. for the Enquiry raised.,,,12/08/2023 20:34,12/08/2023 20:49,12-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
bf470d7b-2e75-4458-9cd5-cb70ce64054e,Inbound,Returns,Return request,,,,13/08/2023 07:06,13/08/2023 07:12,13-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
a65d1b07-009a-460c-907f-5e62a6edfbe0,Inbound,Order Related,Customer Requested Modifications,,,,13/08/2023 10:40,13/08/2023 10:42,13-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
02758ac2-b155-400e-8be2-4c45542693a8,Inbound,Order Related,Order status enquiry,,,,13/08/2023 15:32,13/08/2023 17:02,13-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
fe7a740b-564e-4696-9ef7-23124eb9ad78,Inbound,Returns,Reverse Pickup Enquiry,Need to improve service many more,eb7551bd-9638-45ac-ac7d-9d5f8b29a2e0,30/07/2023 15:59,11/08/2023 18:10,11/08/2023 20:36,11-Aug-23,VARANASI,Electronics,414,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
0fe1050a-b3a3-40f4-a71e-0dc39570c8f9,Inbound,Returns,Reverse Pickup Enquiry,,4889fdfa-78bc-4794-a426-93654c7c40d6,05/08/2023 06:21,11/08/2023 20:59,11/08/2023 22:11,11-Aug-23,KALAMB,LifeStyle,399,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
d3de08d0-8aea-4059-8023-939295948ff6,Inbound,Refund Related,Refund Enquiry,,8098fa40-ab76-48af-a210-aa8a3ea88bc9,29/07/2023 12:01,11/08/2023 07:42,11/08/2023 07:43,11-Aug-23,SIWAN,Electronics,160,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
852c8b30-a4b3-4859-a7e8-9901b54be150,Inbound,Order Related,Installation/demo,,2bea972f-8057-4926-b77c-815e6f91ac2f,05/08/2023 16:43,11/08/2023 13:30,11/08/2023 13:33,11-Aug-23,JHANJHARPUR,Mobile,6999,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
70528143-8550-447d-8fc8-1cf5ec2e8cfc,Inbound,Returns,Reverse Pickup Enquiry,Calling sutomer care is tough job. There is no email id .why you have deleted email ids . There should be a a dedicated person for escalated issue .,7e4fe530-c2c7-42ec-b19e-c3c0ff51aef7,16/07/2023 07:23,11/08/2023 14:16,11/08/2023 14:39,11-Aug-23,BHIWADI,Furniture,8389,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
a0417556-4669-4bae-8e05-f22e09b0a657,Email,Returns,Reverse Pickup Enquiry,,2f7745e4-5819-43ed-bd19-ae3eccec3102,17/07/2023 18:38,12/08/2023 20:34,13/08/2023 12:29,13-Aug-23,BIKAPUR,Electronics,1199,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
6ff0e7c1-2e4f-4b84-9d0f-915651d6bf1f,Inbound,Returns,Reverse Pickup Enquiry,Yes ,c05d105f-5aaf-4f52-bc65-b891accad1af,25/06/2023 18:29,11/08/2023 18:12,11/08/2023 18:32,11-Aug-23,ROHTAK,Furniture,5212,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
59ff1611-8584-44cc-b48d-4ddc8a51af32,Inbound,Order Related,Delayed,,439f1be5-39bd-455a-97a8-3cb91407e7b8,04/08/2023 15:03,11/08/2023 21:22,11/08/2023 22:13,11-Aug-23,SONIPAT,LifeStyle,2159,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
73e106c1-8ff9-414d-ab22-98641bfab6b7,Inbound,Order Related,Order status enquiry,,,,12/08/2023 11:38,12/08/2023 14:21,12-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
681f4fea-5642-4ad3-b669-ea0ebde67f20,Inbound,Returns,Reverse Pickup Enquiry,Nice talking ,,,12/08/2023 22:42,12/08/2023 22:44,12-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
8a8e57ec-2759-461a-a3f3-bcc76cfae8f6,Inbound,Returns,Wrong,Very good work ,,,13/08/2023 17:55,13/08/2023 17:56,13-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ae6c0198-b203-4c24-9029-918b5668c08f,Inbound,Order Related,Order status enquiry,Resolve the issue raised by customer on priority.Kindly make sure that customer don't suffer due to your technical glitch.,0e3e4737-cab3-410e-8784-80ce8c13dcb9,28/07/2023 17:45,12/08/2023 08:31,12/08/2023 08:53,12-Aug-23,PUNE,Mobile,23999,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,4
a3eeaea4-0b8c-477a-981e-328e0d54c79f,Inbound,Returns,Return request,,ab017c33-d60a-4880-a061-88822f6ca5f7,28/07/2023 00:01,11/08/2023 19:40,11/08/2023 23:12,11-Aug-23,ANANTAPUR,Electronics,2899,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
cd05528c-488f-403c-b680-13b3102e6eee,Inbound,Returns,Reverse Pickup Enquiry,Not return the product despite mentioned available for return option,4cd67d80-7cc6-4891-8a60-94d46b07f956,09/08/2023 08:33,10/08/2023 10:20,11/08/2023 21:32,11-Aug-23,GHAZIABAD,Electronics,249,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
6cfcc830-1adc-45e8-8869-59a273820210,Inbound,Returns,Missing,Good service ,82c2d4c9-4d25-4df2-9a95-0bddb7ff8dc4,06/08/2023 07:39,11/08/2023 08:03,11/08/2023 08:05,11-Aug-23,BAGULA,Electronics,192,,Timothy Henry,William Park,John Smith,31-60,Morning,5
1b8f6e2e-85b5-4857-b900-5e0f076f62fb,Outcall,Returns,Return request,Thank u,3d322124-fbb7-4d90-bbe0-a2f15c04db15,05/08/2023 09:18,11/08/2023 19:16,11/08/2023 19:24,11-Aug-23,VARANASI,Books & General merchandise,484,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
96587a50-c6d0-45d2-8bdc-71c1034fbc6a,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 09:40,12/08/2023 12:14,12-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
a6dc5625-fd4e-41a0-ae70-d4985a723df0,Inbound,Returns,Reverse Pickup Enquiry,The executive is very polite ,,,12/08/2023 11:37,12/08/2023 12:12,12-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
74640041-f8fa-46c1-b5ad-3d3da6d9ef4b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:32,13/08/2023 07:17,13-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
3b4fe429-35fb-4f63-8894-c9d8cc9bc1bb,Inbound,Returns,Missing,,,,12/08/2023 18:13,12/08/2023 18:23,12-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
03c6c161-7406-4c10-8264-f097fb33cd98,Inbound,Returns,Fraudulent User,Good conversation ????,,,12/08/2023 18:27,12/08/2023 18:34,12-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
58f7d0a9-af56-41e0-bf7e-03a023ee63fd,Inbound,Order Related,Delayed,,,,12/08/2023 19:59,12/08/2023 23:22,12-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
3ed906ea-a16c-4b01-92ec-e78eda7ba08e,Inbound,Returns,Reverse Pickup Enquiry,Showing diffrent producted and send diffrent and return policy alsi not there words,,,12/08/2023 20:24,12/08/2023 20:36,12-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,1
b7efef1a-1e99-4b5e-b028-64ba757b8070,Inbound,Order Related,Installation/demo,Bad service i need a boat service center number,,,13/08/2023 18:12,13/08/2023 20:02,13-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,1
24acbb56-dfc2-4f22-b9b6-ea01401447bf,Inbound,Returns,Return request,,,,13/08/2023 23:26,13/08/2023 23:36,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
d92dc196-0a45-4e8c-816e-8eb0794a74d1,Inbound,Order Related,Priority delivery,,962929c6-18e9-4973-be57-c000a9b2ff68,04/08/2023 11:01,11/08/2023 20:12,12/08/2023 14:32,12-Aug-23,HYDERABAD,Home,256,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
e8740e44-d10e-4d50-829b-da71d380ff52,Inbound,Order Related,Installation/demo,,068623cf-19de-4bbb-9515-e37b917dd6f5,23/03/2022 09:39,11/08/2023 22:10,11/08/2023 22:13,11-Aug-23,AGRA,Home Appliences,35990,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,3
c713676b-e248-4fb0-9f8a-a212238e7d85,Outcall,Order Related,Seller Cancelled Order,Very bad service of ShopzillaTotally unhappy ,0eb7da7c-b595-4785-98c4-d8b29234c5f8,07/08/2023 14:17,11/08/2023 23:31,12/08/2023 06:14,12-Aug-23,SONBHADRA,LifeStyle,99,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,2
8cbc5fee-c64b-4391-810d-f1a58f39233d,Inbound,Returns,Reverse Pickup Enquiry,I love that conversation,,,12/08/2023 08:34,12/08/2023 08:41,12-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
84f21f4d-324a-4795-811e-27230f0b14c0,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:42,12/08/2023 10:19,12-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
d95509f3-0638-4699-9f4d-b5ca8a272ab5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:38,12/08/2023 16:41,12-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9a88c0f9-8a2f-4074-9678-fbc0eaf31306,Inbound,Returns,Missing,,,,12/08/2023 20:39,12/08/2023 20:47,12-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
3357a187-b6db-45a7-9de0-fb0729a3ebb8,Outcall,Returns,Reverse Pickup Enquiry,,d9c8437b-aaf6-4b7e-aace-e3adf41d302d,29/07/2023 10:46,12/08/2023 16:40,12/08/2023 17:20,12-Aug-23,BHADRAK,Mobile,9999,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d66d3b2c-23f7-401e-baa9-515a04a6c8e4,Inbound,Returns,Reverse Pickup Enquiry,,b26a32e3-6608-4e9b-aaad-cc3284303831,07/08/2023 22:42,11/08/2023 11:46,11/08/2023 15:32,11-Aug-23,KOLKATTA,LifeStyle,269,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
4c8d0903-eb63-4df9-8ad9-1a28b54b8993,Inbound,Returns,Reverse Pickup Enquiry,,d52fdab7-b765-4393-b718-37b6f3dcb2fe,04/08/2023 13:38,11/08/2023 13:45,11/08/2023 13:47,11-Aug-23,PANVEL,LifeStyle,332,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
0098950c-d35c-40c2-91ca-0f29e2911e94,Inbound,Returns,Return request,,fbb8bad5-f1f3-4e65-af1d-c51eaac7095f,05/08/2023 23:11,10/08/2023 00:05,11/08/2023 19:58,11-Aug-23,KOLKATA,Electronics,999,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,1
f6e5b372-06f9-4002-8768-8bb29e8d4962,Inbound,Returns,Return request,"Your technical visit team is not good,a guy named - who have visited my house for technical issues related to router for return was not knowledgeable. He has not solved my problem related to router and falsely updated that on Shopzilla that he has resolved it. ",487c0ecf-a658-4143-8340-484587ea8368,19/07/2023 14:32,11/08/2023 12:18,11/08/2023 12:23,11-Aug-23,NEW DELHI,Electronics,2598,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
360dc9b4-a295-4781-819b-45a31dd03b61,Inbound,Returns,Reverse Pickup Enquiry,Hh,4792aa6c-e81a-4ce8-b02d-283365d7f1e9,05/08/2023 11:15,11/08/2023 11:02,11/08/2023 11:09,11-Aug-23,BETUL,Electronics,2199,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
857bc64c-ac24-4ff9-866a-74159e7c4ab3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:19,12/08/2023 16:21,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
45b99382-0dfa-44ca-8ba8-360713dd8ce2,Outcall,Returns,Damaged,"A delivery executive came to supply goods at 10 pm and told my wife to bring goods from down to 1st floor, and he took away returned vegetable without giving bill, rude mannerless and disgusting behavior, if you don't take any action against him it's your loss, please give same bad quality to vegetables to your CEO",,,12/08/2023 17:00,13/08/2023 11:23,13-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
e6532bfa-98f5-4747-84ad-94cdd87071fd,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 19:31,12/08/2023 19:37,12-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
f40ed68b-b03c-443e-8549-036562566001,Inbound,Order Related,Delayed,Customer support executive was very polite and experienced that's why I giving thus feedback but my issue not resolved due to executive cannot do anything about product delivered or not,,,13/08/2023 08:07,13/08/2023 15:19,13-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
b65c57c6-e64c-4185-be83-76e65fba5e5e,Inbound,Others,Others,"On 4th of August 3 products from Colour Duva were delivered and  all of them were cheaper range of product from the same company and did not resemble the product description or the image shared on the app.   was not even delivered. Packet only had eyeliner. I had raised the issue many times with Shopzilla but no redressal has been given. 3 or 4 times the call from Shopzilla was received but nobody spoke and the call got disconnected and without even talking to me the case was marked resolved. Now I am stuck up with the products which I cannot use ,cannot return nor can order another one. Please look into the matter immediately. This complain is not just for this one product but all three product delivered by COLOUR DIVA on 4th August. This is sure case of cheating the customer. They mark the product as non returnable and then send any garbage and Shopzilla cannot wash their hands off by saying that it is 'a non returnable product' since you have taken the responsibility of the company who sells with you. Had such a thing happened with me on SuperBuy I would be asked not to send the product back and an immediate refund would have been issued. You need to address this issue immediately and offer satisfying redressal",c543b7a2-893f-430b-a48e-0e9acae74955,01/08/2023 21:57,12/08/2023 14:32,12/08/2023 15:15,12-Aug-23,LUCKNOW,Books & General merchandise,135,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
e5c49acb-39e4-4982-87e7-03cac245efaa,Inbound,Refund Related,Refund Enquiry,Instant refund ,58c23317-2e21-48e6-a0de-6ec5fa396e1c,09/08/2023 07:09,11/08/2023 07:17,11/08/2023 07:21,11-Aug-23,REWARI,LifeStyle,996,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
766a0a2c-33f3-491a-82d3-7b70d9265d4e,Inbound,Returns,Return request,Good service ,0bac44aa-1389-4f50-88fd-fb5860186ded,08/08/2023 17:42,11/08/2023 13:40,11/08/2023 14:58,11-Aug-23,HAJIPUR,Electronics,1799,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
4e638ad5-2270-4630-88e8-f3b932a07c92,Inbound,Returns,Reverse Pickup Enquiry,,3b423b95-cbee-4167-b83c-cc315e1eaeb2,30/07/2023 09:19,11/08/2023 14:28,11/08/2023 14:29,11-Aug-23,BANGALORE,Books & General merchandise,395,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
ca2d5ea2-09ce-4b7b-b719-fa759b403729,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 03:14,13/08/2023 03:15,13-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
6dc93d1b-2bde-4f8d-acaa-526ad8c60954,Inbound,Returns,Fraudulent User,,,,12/08/2023 08:08,12/08/2023 08:44,12-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
9b1c3b23-cd4e-4a74-9c1f-47ec6f564c63,Inbound,Payments related,Wallet related,Thank you so much sir ,,,12/08/2023 09:53,12/08/2023 09:57,12-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4566298f-3194-42be-8520-54c325c92420,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 23:56,13/08/2023 23:57,13-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2914b503-a5a5-4f95-b88c-2d6a42b3002b,Inbound,Returns,Return request,"Pls take minimum time to resolve any issues as u takes too long time, customer are suffering ",f324c08b-3c23-42ae-8169-aead3bd57ffe,16/07/2023 22:28,11/08/2023 17:37,11/08/2023 19:24,11-Aug-23,GULBARGA,LifeStyle,2997,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
a9c28685-d38b-427c-b695-e11b3fda002e,Inbound,Order Related,Delayed,,2b730fed-e516-4bc6-88cc-2ac28c54d8d2,11/08/2023 01:59,12/08/2023 19:12,12/08/2023 19:13,12-Aug-23,NEW DELHI,Mobile,59999,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
47b08739-cfcc-40ee-8e6e-7992fb2b2c3e,Inbound,Order Related,Order status enquiry,Excellent ?? bro,f000280f-e12f-4cff-87d8-32276703f99c,03/08/2023 20:47,11/08/2023 06:25,11/08/2023 06:27,11-Aug-23,MUMBAI,Electronics,999,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
818a9dc1-b6ee-4fa3-90bf-6ef298735849,Inbound,Order Related,Order status enquiry,,d5b27c55-3b56-4a75-b20c-481899c9425a,07/08/2023 20:07,11/08/2023 14:23,11/08/2023 14:47,11-Aug-23,PURNIA,LifeStyle,135,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
1fc7bbf4-a544-4cd0-9e77-f15b066c37ae,Inbound,Product Queries,Product Specific Information,Good ,,,11/08/2023 14:44,11/08/2023 14:46,11-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
58729049-12f9-4f92-8212-a6ffe9754a00,Inbound,Order Related,Installation/demo,,26b03c1c-9f04-4922-9fa9-642ea484d056,03/08/2023 23:32,11/08/2023 22:25,11/08/2023 22:30,11-Aug-23,TAPI,Mobile,29999,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
f5dae0a4-9555-48af-b082-58079ca49f5e,Inbound,Cancellation,Not Needed,Good sir....,,,13/08/2023 05:50,13/08/2023 05:53,13-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
791063b7-f1c0-42ef-beff-557a531ea2cf,Email,Returns,Fraudulent User,,,,13/08/2023 18:58,13/08/2023 18:59,13-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
a19c7e18-c29a-439e-91f2-68547bef1349,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 09:28,13/08/2023 09:29,13-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
8c57bc64-919e-4bc7-835e-9fcccae32f56,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:56,13/08/2023 17:59,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
053b2b08-851d-4caf-9ffb-7bcfb2947dfe,Inbound,Order Related,Unable to track,,388a799a-380b-478b-b218-be50913fd6f4,,11/08/2023 13:43,11/08/2023 13:46,11-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,2
a3a57c74-930c-42bb-806c-c80090ee5c1c,Inbound,Returns,Return request,,8ce6440e-bb1f-487f-bfeb-82cfa0ae6a2c,06/08/2023 18:40,11/08/2023 11:01,11/08/2023 11:04,11-Aug-23,PILIBHIT,Electronics,174,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
83030df1-c22e-4433-860c-b104a86133ee,Inbound,Returns,Technician Visit,Shake  . She is so amazing on Shopzilla customer support team. I don\u2019t know my order will be no resolved or not. But shake   provide me a good information good services,fc23d09b-9944-455f-83dd-503d35645fae,20/07/2023 22:30,11/08/2023 12:44,11/08/2023 12:45,11-Aug-23,MUMBAI,Furniture,13032,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
b4b260a6-0446-4114-aad8-64cb32918979,Inbound,Returns,Return request,The voice was breaking while speaking with customer care. ,641ffbe9-9c89-4129-9f07-3e29361a4222,06/08/2023 18:30,11/08/2023 14:08,11/08/2023 14:34,11-Aug-23,MUMBAI,Books & General merchandise,151,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
fc7d73c7-d79c-4feb-b32e-5dd623140c9d,Inbound,Returns,Fraudulent User,,,,12/08/2023 16:53,12/08/2023 17:56,12-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
3d68000a-a91f-4aaf-a6e0-29d5a3bf27fc,Inbound,Returns,Service Centres Related,,,,13/08/2023 07:00,13/08/2023 07:02,13-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
423c9d3a-442c-4993-8e25-2d3da04e6656,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 10:32,13/08/2023 11:26,13-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
ae18387e-1933-4347-8191-7cddbaf1a882,Inbound,Feedback,UnProfessional Behaviour,Nice,,,13/08/2023 11:47,13/08/2023 11:47,13-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
4485c05f-b2f9-42f0-a10b-463aab09db48,Inbound,Returns,Return request,,5cd2435a-e84b-431c-8f07-3abf4e48b9bb,03/08/2023 14:07,10/08/2023 15:36,11/08/2023 17:34,11-Aug-23,BANKURA,Electronics,699,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
2638ab4b-3572-4baa-8488-e2b69447c6a7,Inbound,Returns,Return request,,e162cb2f-e9e0-4d75-b911-d4b4192bb83f,04/08/2023 18:34,12/08/2023 17:22,12/08/2023 17:28,12-Aug-23,JAHANABAD,Electronics,999,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
160d308e-d6a6-45b6-a1a7-e22a6db2088a,Inbound,Order Related,Delayed,Product deliver issues need to be sorted,da239835-67ec-49e1-8b18-8aeda8fea877,09/08/2023 09:23,12/08/2023 02:18,12/08/2023 02:23,12-Aug-23,HYDERABAD,Electronics,58990,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
494d3983-fff0-4158-a570-4e790dd559c6,Inbound,Returns,Return request,,,,12/08/2023 07:58,12/08/2023 08:03,12-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
267af54d-1092-4e1a-a9d1-8fc0fe831b47,Inbound,Order Related,Order status enquiry,Good,,,13/08/2023 14:34,13/08/2023 15:13,13-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
453b76bb-c5d1-4d5a-83ab-2c79a9bd2523,Inbound,Order Related,General Enquiry,,,,13/08/2023 23:16,13/08/2023 23:18,13-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
f403b078-d6fd-4e91-801b-b0b4c8a790f2,Outcall,Returns,Return request,,aa968cd6-6218-4696-b8ff-b0459e2bd71e,08/08/2023 20:15,13/08/2023 10:40,13/08/2023 10:46,13-Aug-23,SILIGURI,Electronics,899,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
564a483c-b386-471b-a28d-595990f4ab4e,Outcall,Returns,Fraudulent User,,36c5a265-c2fa-41d8-8e6e-feaab484e0d0,05/08/2023 12:29,11/08/2023 16:03,11/08/2023 16:11,11-Aug-23,FATEHABAD,Home,559,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
02f8a005-16d9-4753-b82b-51d7ef253ed9,Inbound,Order Related,Order status enquiry,,a8cec1ed-75da-4ed9-a60d-926405976e49,03/08/2023 12:33,11/08/2023 12:28,11/08/2023 12:30,11-Aug-23,ANANTNAG,Electronics,19999,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2e616f24-2ca0-4403-9e92-51b7341349a5,Inbound,Returns,Reverse Pickup Enquiry,,c32c427d-9691-4aeb-9f3e-51c57b87a61a,05/08/2023 12:19,11/08/2023 18:25,11/08/2023 18:30,11-Aug-23,KHARAR,Books & General merchandise,564,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
8b8a32dd-989e-462c-8101-538d3da8412a,Inbound,Order Related,Delayed,,d715ba91-e87e-409d-b3b9-c8949a208d6c,06/08/2023 14:59,12/08/2023 14:12,12/08/2023 14:24,12-Aug-23,MEERUT,Home Appliences,1899,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
5f3287b1-9585-40b4-a965-564d3b1b9c1d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:00,12/08/2023 22:02,12-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
067e3ccf-7825-4857-a4bf-71ed5043927d,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,13/08/2023 12:54,13/08/2023 12:56,13-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
2366b11e-7140-4464-9a45-c758e2598bc3,Inbound,Product Queries,Product Specific Information,Return time is too long,,,13/08/2023 15:15,13/08/2023 15:16,13-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
6159f20d-9a3c-4c21-abec-0f3ab51bb6f8,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,13/08/2023 15:42,13/08/2023 15:43,13-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
c2046da8-e02e-4f47-a0ce-e906c0d8105a,Inbound,Returns,Service Centres Related,3.5,,,13/08/2023 18:36,13/08/2023 18:39,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,2
6a90e68b-d6b6-4283-ac27-179efb30bbce,Inbound,Returns,Fraudulent User,,,,13/08/2023 19:34,13/08/2023 20:14,13-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
ca737341-ca27-450f-8531-1733aa769607,Inbound,Refund Related,Refund Enquiry,Nice,f9ac073e-3993-4a4a-870b-a53c85099474,04/08/2023 20:30,11/08/2023 17:56,11/08/2023 21:08,11-Aug-23,VIRAR,Mobile,72999,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
c8756811-fae5-4e61-aece-2c6e63ea44a9,Inbound,Returns,Return request,Service nice,7152506f-13ac-405c-9ea2-072fb719118d,03/08/2023 11:28,10/08/2023 19:38,11/08/2023 16:48,11-Aug-23,PATNA,LifeStyle,365,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
adb6fac1-d7b4-4f43-ac06-b2cf7688b2db,Inbound,Returns,Reverse Pickup Enquiry,their shud be option to solve issue on chat and also option to change number,569e03cd-7b53-4c4d-a47f-95f7cd117296,01/08/2023 04:35,11/08/2023 11:05,11/08/2023 11:20,11-Aug-23,AURANGABAD,Books & General merchandise,75,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,2
b1dfe1d1-1927-4a81-b8cc-d31a359f3999,Outcall,Payments related,Online Payment Issues,,,,11/08/2023 11:13,11/08/2023 11:53,11-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
fba3b105-8ee3-41d5-bafd-4db150bf88cf,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:09,12/08/2023 18:13,12-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,4
542a71f0-53c4-4f9b-bd60-645301305a1f,Inbound,Returns,Reverse Pickup Enquiry,Sellers are selling fake products and no solutions,,,13/08/2023 10:35,13/08/2023 10:44,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
6dc251e7-b900-40e8-ae8f-0d744da8b2e2,Inbound,Returns,Fraudulent User,,,,13/08/2023 15:56,13/08/2023 15:56,13-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
250ab224-11fa-45b4-9cf6-791c875a9228,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 13:23,13/08/2023 13:30,13-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
3f60db96-94ad-46e6-a5e9-d65c78922a45,Inbound,Feedback,UnProfessional Behaviour,,7bcdf4ff-5ab8-45e4-8858-eb46df7cad46,21/07/2023 02:35,12/08/2023 22:13,12/08/2023 22:22,12-Aug-23,BHAGALPUR,Electronics,1799,,David Reed,Madison Kim,John Smith,>90,Morning,4
db1db05e-87fa-438d-933e-15bbcf3037a7,Inbound,Returns,Return request,,0a9c8761-4aba-4da7-acac-7f3efac35739,26/07/2023 23:16,12/08/2023 21:03,12/08/2023 23:04,12-Aug-23,MEDINIPUR,Electronics,2499,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9870e112-9ea9-4fef-b611-58ef841b6d1a,Inbound,Returns,Missing,,9fc3c96f-9cbf-48bf-88be-791fac593663,24/07/2023 22:44,10/08/2023 22:18,11/08/2023 00:11,11-Aug-23,ONGOLE,LifeStyle,378,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
9ebfb573-0db1-4017-8a53-446a448fcb5b,Outcall,Returns,Reverse Pickup Enquiry,Good ,d4a57d42-fddb-4955-ab4e-459c33e72218,07/08/2023 15:35,11/08/2023 17:30,11/08/2023 17:36,11-Aug-23,PATNA,Home Appliences,799,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
fd8a2df0-82c8-4411-9149-cb3dfcf95d53,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 14:24,13/08/2023 14:28,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,1
31cb7e17-a31f-4af9-8e3f-c7a3048c6479,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:48,13/08/2023 18:50,13-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6415da38-5fcd-487b-b06b-c4f02fed4519,Inbound,Shopzilla Related,General Enquiry,Please romved delivery charges for Shopzilla plus che.Thank you ,,,13/08/2023 19:02,13/08/2023 19:10,13-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
4d683d66-8695-49f2-83b6-c0c4986038a8,Inbound,Refund Related,Refund Enquiry,Sir ka bat chit ka andaz hame pasand aaya,,,13/08/2023 19:58,13/08/2023 19:59,13-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
940e0a84-229c-4846-ac56-a304f37c1948,Inbound,Returns,Return request,Good speaking and understand my queries ,,,13/08/2023 21:05,13/08/2023 21:09,13-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
37c50490-ee5e-4279-9ba9-f63ad345a64b,Inbound,Returns,Wrong,Thank you ??,,,13/08/2023 22:54,13/08/2023 23:06,13-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
58c9811c-3820-4ec9-a6ae-69fbdc67d707,Inbound,Cancellation,Not Needed,Worst executive ,fa1231b9-a08f-42dd-b785-1e0256caa5a5,04/08/2023 19:56,12/08/2023 11:18,12/08/2023 11:55,12-Aug-23,KOLKATA,Home,499,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
b05746f1-15a5-442d-b85e-ddd2d06f23be,Inbound,Returns,Missing,,d034130d-985f-441e-973e-ef13e25440e7,07/08/2023 13:14,10/08/2023 23:52,11/08/2023 12:26,11-Aug-23,LUCKNOW,Books & General merchandise,532,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
06c2810e-95cc-4967-a86d-81b6353d6aee,Inbound,Returns,Return request,Sir   karke bahut   aur pura help kiye sir   sir   ????? ,,,12/08/2023 16:54,12/08/2023 16:55,12-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
92654fc5-dbdd-4f79-835b-2fbb019c77e9,Inbound,Returns,Return request,None,,,12/08/2023 21:54,12/08/2023 21:59,12-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
dfa889db-932e-4e30-95ad-3194cd1c4375,Inbound,Returns,Reverse Pickup Enquiry,Goid ,,,13/08/2023 10:16,13/08/2023 10:18,13-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
77447962-9b5c-4e68-aa7b-de753c6bfe5a,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 19:45,13/08/2023 19:51,13-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
0677cc88-344a-4a1e-ad38-cff55a8d31f6,Inbound,Returns,Return request,There should be categories by which customer can easily understand what options are valid for return or refund if he get open box delivery,,,12/08/2023 21:48,13/08/2023 00:39,13-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
d3701f50-bf63-4e18-8b76-db2cf81bf99b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:09,12/08/2023 17:10,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e21586fd-7b6a-4e50-8658-ad00482e8b8c,Outcall,Shopzilla Related,General Enquiry,,,,13/08/2023 19:31,13/08/2023 20:11,13-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,1
54c03ddf-893a-44a6-b6d4-5ca7d2c4f9da,Email,Order Related,Delayed,Pls don't do same mistakes pls che\u00E7k all product nd send.,feead53a-41a2-486a-8771-ab690a2ca408,02/08/2023 15:25,13/08/2023 15:28,13/08/2023 15:29,13-Aug-23,KUSHINAGAR,Books & General merchandise,269,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
fe7fee13-43c2-48f1-ba68-c0987edfae30,Inbound,Returns,Reverse Pickup Enquiry,Good job,d5f69b30-732e-4019-8594-95f373276ac7,05/08/2023 23:25,10/08/2023 05:49,13/08/2023 15:51,13-Aug-23,LUCKNOW,LifeStyle,484,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
d1ae3bf8-c684-4c7a-a3eb-3d46b8906c4f,Inbound,Order Related,Delayed,,2f89e1a4-3432-422d-9de6-d4830874d24e,08/08/2023 01:33,13/08/2023 14:18,13/08/2023 20:25,13-Aug-23,KOLKATA,Home,259,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2b95105a-d8aa-47bd-85a9-d5ae90d6a4ac,Inbound,Returns,Return request,,23620f10-489c-480e-aa23-e6bd3745b509,05/08/2023 20:02,11/08/2023 11:27,11/08/2023 11:29,11-Aug-23,JAUNPUR,LifeStyle,430,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
3c83b6e8-ead6-4ff5-9c79-c5ec325228c5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:57,12/08/2023 23:58,12-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
4b11bf22-1f8e-4ee2-ab7c-ada9a6fc083e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:35,13/08/2023 15:44,13-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4cffa960-9d72-433c-b11b-107d35732a5d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:23,13/08/2023 16:29,13-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
d8618813-5575-4d20-b24d-7721d2689f61,Outcall,Returns,Return request,,,,13/08/2023 16:32,13/08/2023 16:37,13-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
55c5ac99-5a64-4f7e-ba7f-f64e542810a0,Inbound,Order Related,Invoice request,,2308d921-ca68-429b-a6ae-99c5c509c31f,05/08/2023 08:49,12/08/2023 11:27,12/08/2023 11:31,12-Aug-23,CHANDRAPUR,Books & General merchandise,2065,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
0814d094-fd2d-4994-8b83-14fd03a88e16,Inbound,Order Related,Priority delivery,,30aa6a12-aa99-41b8-beb8-f91fbfbf9599,03/08/2023 12:10,13/08/2023 10:04,13/08/2023 10:50,13-Aug-23,NEW DELHI,Electronics,97990,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2eed6e67-0665-47a8-98f8-48f3e5799d37,Inbound,Order Related,Delayed,,7b4801c8-2ded-439d-9f0a-dbe465c04cc1,07/08/2023 16:52,13/08/2023 20:10,13/08/2023 21:21,13-Aug-23,LUCKNOW,Electronics,999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
ad54ff7e-82cb-46d1-85c5-5d8616992fc2,Inbound,Order Related,Installation/demo,,0fa83ac7-653f-46b4-9a43-4d9217be8802,09/08/2023 00:39,11/08/2023 10:21,11/08/2023 10:38,11-Aug-23,NAIHATI,Home Appliences,15599,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
407b32f1-5e80-4e81-9ae6-a7afd792dd5b,Outcall,Order Related,Delayed,Courier services poor,,,12/08/2023 15:25,12/08/2023 18:57,12-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
22634a5a-fa60-4a69-b7dc-19d7535b49dd,Inbound,Returns,Return request,Very good ,,,12/08/2023 07:38,12/08/2023 07:54,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
c6dee57c-fc8c-4008-b036-d5545619964f,Inbound,Returns,Fraudulent User,,,,12/08/2023 12:07,12/08/2023 12:08,12-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
e0c3fff8-1806-4a76-adf8-0290a3ed6871,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:47,12/08/2023 20:49,12-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
06fc77a7-403a-4895-bad0-97c517fc30ce,Inbound,Order Related,Delayed,She talked to me politely  and understood my problem,,,13/08/2023 22:37,13/08/2023 22:44,13-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
ee8b2f22-4db8-495a-9518-1387f307fb14,Inbound,Order Related,Priority delivery,,e392dab2-18d2-4b88-a8af-63bcfba7ba09,04/08/2023 08:47,12/08/2023 23:50,13/08/2023 08:19,13-Aug-23,KOTA,Furniture,354,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
8d0d524f-cb17-4d8f-bddd-691a68f12258,Inbound,Returns,Missing,,a589a739-393f-48b8-ad9b-e50b7b755325,07/08/2023 18:06,11/08/2023 00:10,11/08/2023 00:17,11-Aug-23,REWARI STN,Books & General merchandise,486,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
29cf9fec-0e77-42e6-b828-2b9e80cc6be1,Outcall,Returns,Return request,Male voice exicutive customer support was best.,3c41caf3-f156-4dfe-85b8-3dabc2aee44d,05/08/2023 18:02,11/08/2023 17:03,12/08/2023 20:17,12-Aug-23,LUCKNOW,LifeStyle,745,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
cee18383-23cf-4587-8a3a-8dcbcd33b3fe,Inbound,Refund Related,Refund Related Issues,Wrost Experience ,,,12/08/2023 20:02,12/08/2023 21:01,12-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
3a1567e9-1ec3-4782-81cf-62415174a7e1,Inbound,Returns,Reverse Pickup Enquiry,Call discnoct,,,12/08/2023 11:08,12/08/2023 11:12,12-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c681ca2f-a59d-4f94-bc87-c09b887ed1a3,Inbound,Returns,Return request,,,,12/08/2023 14:37,12/08/2023 15:04,12-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,1
612f82c4-90aa-4e77-988c-03d4aa819344,Inbound,Returns,Return request,,,,12/08/2023 18:14,12/08/2023 18:27,12-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
747dfd2b-638e-4c9c-a546-8c665dda0392,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:31,12/08/2023 19:50,12-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
5a28d327-d6fd-452e-bd6d-1e3e065c2415,Inbound,Order Related,Installation/demo,,,,13/08/2023 17:51,13/08/2023 17:53,13-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ce2bb211-132b-45b4-9979-75dcb927146c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:44,13/08/2023 23:45,13-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
ad08acbc-147f-4779-9053-6c540e2a2db4,Inbound,Returns,Reverse Pickup Enquiry,,a31118a6-1937-4424-b3cb-78f88caf551f,27/07/2023 16:04,13/08/2023 11:15,13/08/2023 11:17,13-Aug-23,CHITTORGARH,Electronics,1499,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
9ede3ca2-459c-4658-be30-80f2b14415db,Inbound,Order Related,Installation/demo,,90fb466a-98b7-44fb-a02f-b6b78df9f4ca,05/02/2023 12:05,11/08/2023 06:41,11/08/2023 06:58,11-Aug-23,DHAR,Electronics,899,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
e1cc1167-d399-4efe-95fa-c3e3186634c2,Inbound,Returns,Return request,Nice,a3d1c667-877a-400e-9a79-9df4ffebedb1,02/08/2023 09:59,11/08/2023 14:47,11/08/2023 14:53,11-Aug-23,PATNA,Electronics,999,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
9fd6f39f-02c2-476d-9178-9aced03ab29d,Outcall,Order Related,Delayed,,264b137d-b82b-42d5-b699-978cf61dab96,08/08/2023 10:10,13/08/2023 14:03,13/08/2023 14:07,13-Aug-23,MADHUBANI,Books & General merchandise,48,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
d41fb1d3-47e8-4c3c-80e5-9563979749b2,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:04,12/08/2023 23:24,12-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
9ae01256-9beb-42a3-8337-b4d9767d29be,Inbound,Returns,Product related Issues,,,,12/08/2023 22:06,12/08/2023 22:07,12-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fa7abdae-06aa-453f-9d4c-4ffff5376fe1,Inbound,Order Related,Seller Cancelled Order,Pls don't fool customer that we had denied to take order though I am waiting since 8aug to receive order. My cats n customer care call will prove you how much I was eagerly waiting for order. Also can you refund today price of products or else deliver the product order in great offer ,,,12/08/2023 23:27,12/08/2023 23:49,12-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
59f42a21-bce4-425b-a553-17b54f0e54d9,Inbound,Returns,Wrong,,,,13/08/2023 16:24,13/08/2023 16:29,13-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
5bc2a3e8-5bc3-44ab-8d6f-c664d2646bf1,Inbound,Returns,Return request,,,,13/08/2023 17:54,13/08/2023 18:17,13-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
e17a64ba-2862-4a15-a039-07bdf4b66c99,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:22,13/08/2023 17:23,13-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
05fa210e-4c51-44c1-8b61-df8936e84e8f,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:18,13/08/2023 21:52,13-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,1
f593e37d-7d14-4208-8f5e-e6b8aae87b5b,Inbound,Returns,Wrong,,,,13/08/2023 19:30,13/08/2023 19:33,13-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
2df641b2-90c6-4636-8c70-f0aec217d63f,Inbound,Returns,Reverse Pickup Enquiry,Very goodMy help ,4c2850df-7f38-4281-9d36-bb63a419f034,03/08/2023 12:50,11/08/2023 21:27,11/08/2023 21:33,11-Aug-23,BANSDIH,Electronics,2199,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
184f0789-5295-4afa-a2cd-2da2f71ac685,Inbound,Order Related,Delayed,,c6cf38f9-c5e4-4ad5-a165-d342890d62d6,09/08/2023 14:12,11/08/2023 21:54,11/08/2023 22:29,11-Aug-23,PUNE,Mobile,11999,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
65eba6fa-8fe4-48f0-ba80-9b7998856af4,Inbound,Order Related,Delayed,Nice ????,d104bb61-7447-45e8-9dad-a6f7c6aa59fb,07/08/2023 17:27,11/08/2023 12:34,11/08/2023 12:40,11-Aug-23,CHANDIGARH,Home,134,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
7d17310f-2190-47be-8b45-ede7c06ea243,Inbound,Returns,Reverse Pickup Enquiry,,64eae1dc-29c3-4b26-92d2-9eae0bff8f59,30/07/2023 13:07,11/08/2023 20:49,11/08/2023 20:52,11-Aug-23,HYDERABAD,Home,297,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9bee82f2-d511-4287-987c-7b857d79e96c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:07,12/08/2023 11:08,12-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a9cb0b50-ae97-4812-976b-ba902d6eb56f,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 14:26,12/08/2023 14:27,12-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
5d6fb60c-46ec-407e-a55c-bf477db8c445,Inbound,Order Related,Invoice request,,,,12/08/2023 19:51,12/08/2023 19:57,12-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
8a12569f-19a5-4b74-858e-bd7ae304c8d4,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:30,13/08/2023 08:33,13-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
1bb5e0c8-3625-4d15-a205-f9dc9d866e45,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:42,13/08/2023 16:00,13-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
a35494e4-2780-40ec-8590-ab71e686d2fb,Email,Order Related,Customer Requested Modifications,,,,13/08/2023 20:01,13/08/2023 20:02,13-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
ea3c501b-8b24-470e-b1a6-4537790d7491,Inbound,Order Related,Delayed,,eb4099ba-39fc-4d45-a67a-545d236e55a1,06/08/2023 13:45,13/08/2023 07:38,13/08/2023 07:39,13-Aug-23,NEW DELHI,Home Appliences,16999,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
19780bca-058a-47cb-8506-d09e57c8b55c,Inbound,Order Related,Delayed,,7575324f-e4d8-4009-b1e0-c524981c8a15,03/08/2023 20:47,10/08/2023 17:11,11/08/2023 08:29,11-Aug-23,KARUR,Books & General merchandise,155,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
d1592c00-58c4-4193-b526-77513d60a58a,Outcall,Returns,Service Centres Related, excellent,080a1579-6f29-4a82-b727-3b95151591b1,22/10/2022 11:27,12/08/2023 12:20,12/08/2023 12:43,12-Aug-23,SAIDPUR,Electronics,999,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
ea1cd7ab-cad1-4890-ac21-69232b3a9b2e,Inbound,Refund Related,Refund Related Issues,Good ,07cecd80-cd2f-4ff5-9212-b9037fe3a633,01/08/2023 17:54,11/08/2023 22:07,11/08/2023 22:11,11-Aug-23,RAISEN,Books & General merchandise,429,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
997008ed-a9f2-4d79-b130-0edb09426071,Inbound,Returns,Damaged,Nothing,,,12/08/2023 17:29,12/08/2023 18:25,12-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
310ac415-c966-4162-b142-c0f3eb3518ab,Inbound,Order Related,Installation/demo,Very poor regarding service ,,,12/08/2023 19:14,13/08/2023 14:36,13-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
d2ccffd1-a08b-4326-9c54-a2ce7f626ca9,Outcall,Order Related,Order status enquiry,Rubbish customer service,c5d17373-8da4-4f75-b091-60a1fe7941cd,11/08/2023 01:56,13/08/2023 16:24,13/08/2023 20:28,13-Aug-23,GURGAON,Mobile,32999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
60ff2c2f-ab17-4252-92b8-b2a89effb12d,Outcall,Order Related,Order status enquiry,Problem not solved,e7c4a07c-8b8f-49ea-a3c0-84c1fac40719,08/08/2023 23:36,11/08/2023 18:19,11/08/2023 18:20,11-Aug-23,BEGUSARAI,Books & General merchandise,302,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
dca0b5d7-927b-4dd7-8d2f-6c25acc261eb,Inbound,Returns,Return request,,d9437a9c-2702-410c-b9bd-99b445264cd2,05/08/2023 22:22,11/08/2023 22:01,11/08/2023 22:05,11-Aug-23,BHOPAL,Books & General merchandise,343,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
282864b8-6860-43d3-acc1-6f5e30e5e6ae,Inbound,Order Related,Delayed,"This is for the first time I have been gone through this unprofessional behavior by Shopzilla . No one knows where the product is, Information page shows it was out for delivery from last three days.",,,12/08/2023 12:55,12/08/2023 13:36,12-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,3
58f744b8-a54d-46af-8797-d16af4bdfc3d,Inbound,Returns,Fraudulent User,Exicutive was very excellent to talk..she is a very good communicator and her behaviour is excellent and very good..she was explaining properly everything... special thanks to her.. thank you maam,,,13/08/2023 19:37,13/08/2023 19:43,13-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
e9e0529f-6345-4944-9b34-b9a03d8d42f5,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 22:25,13/08/2023 22:29,13-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,4
94122ff2-eb14-4d0d-84a7-e7d0c27ac4ee,Inbound,Order Related,Delayed,Nice talking ,d1eb1486-34e0-45d7-9835-3b57d79652b0,03/08/2023 15:22,12/08/2023 22:34,12/08/2023 22:37,12-Aug-23,AHMEDABAD,LifeStyle,699,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5cabcc25-8c2d-4441-b90c-fefdd8ef04e6,Inbound,Returns,Return request,,070c516a-94b4-4528-a2a1-27cb79a8e613,06/08/2023 23:39,10/08/2023 23:49,11/08/2023 00:08,11-Aug-23,RAIPUR,Books & General merchandise,181,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
1f4c0082-bc09-49e9-9e12-d7aa0cd9eafa,Inbound,Returns,Reverse Pickup Enquiry,Gud job sir,76ea8e68-d542-43df-b1ac-a92c13432ec4,20/07/2023 11:14,11/08/2023 09:41,11/08/2023 09:43,11-Aug-23,NARKATIAGANJ,Electronics,699,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
ef044a68-ae0e-4140-b85d-3febc399e79a,Inbound,Returns,Wrong,,7f607887-345d-40dc-a24b-1745b7ee8d3f,07/08/2023 20:11,11/08/2023 10:42,11/08/2023 10:43,11-Aug-23,CHENNAI,LifeStyle,844,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
02a69414-ee33-442e-bdd7-e38180882645,Inbound,Returns,Exchange / Replacement,,b7ed90c5-aa9d-45bd-8a07-1614a0e7fb62,06/08/2023 22:32,11/08/2023 10:16,11/08/2023 12:03,11-Aug-23,NEW DELHI,Mobile,31999,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,4
29272937-2b77-49e2-a140-96eb03d81231,Inbound,Returns,Missing,,5a0fe06f-c71c-4e9d-8862-d3c413cc2c6d,08/08/2023 22:00,12/08/2023 07:38,12/08/2023 08:27,12-Aug-23,PILANI,Electronics,799,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2e60b3e8-d61d-4c22-991f-420a2dc255e5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:08,12/08/2023 16:13,12-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
74c5c00f-81a0-4574-8273-5b5f0fa70428,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:17,12/08/2023 20:19,12-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
9fdd73a5-0af8-4eff-ae1a-34a05b93f847,Outcall,Order Related,Invoice request,,,,12/08/2023 19:46,12/08/2023 22:43,12-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3007ecfb-c645-4d3f-bc11-23bcc7d92834,Email,Order Related,Delayed,Good,,,13/08/2023 06:18,13/08/2023 06:23,13-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
7e1dc3b4-a0a6-4e75-855f-f824b3f02e14,Email,Order Related,Delayed,,,,13/08/2023 10:49,13/08/2023 11:32,13-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
b4b1d31c-9c38-4baf-afdb-1e4034a040fc,Inbound,Returns,Return request,Thanks ??,,,13/08/2023 15:23,13/08/2023 15:27,13-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
890cb9c1-ad8c-4b4a-864b-000313d6e736,Inbound,Returns,Missing,,07694fcf-73aa-40dd-8f8e-f69235785fbb,05/08/2023 02:07,11/08/2023 17:30,11/08/2023 17:45,11-Aug-23,BERHAMPORE,Electronics,789,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
8fe13688-54c5-42ab-966e-24ad848adaaf,Inbound,Payments related,e-Gift Voucher,,,,11/08/2023 09:41,11/08/2023 09:42,11-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
8c0e3970-2bba-4946-9ee5-5c4cd2963067,Inbound,Order Related,Installation/demo,,2f366428-9530-4d99-8539-8c7f09178fd6,18/07/2023 21:05,11/08/2023 09:40,11/08/2023 10:33,11-Aug-23,MOTIHARI,Electronics,249,,Michael Newman,Landon Tanaka,John Smith,>90,Split,1
5c6c7746-828a-4714-a62b-4df028289128,Inbound,Returns,Reverse Pickup Enquiry,,4c95438c-c4c1-40ef-bf15-43190a8453d5,02/08/2023 13:00,11/08/2023 17:06,13/08/2023 19:45,13-Aug-23,CHENNAI,Books & General merchandise,604,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f7ce9926-67b8-434e-aace-8376d84842af,Inbound,Order Related,Invoice request,,225b0f2b-abb1-4ced-babf-a87de20e7235,30/06/2023 18:24,11/08/2023 18:09,11/08/2023 18:11,11-Aug-23,NEW DELHI,,1069,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
f13250e8-e0ce-4106-85da-3a9456432324,Outcall,Returns,Reverse Pickup Enquiry,Good experience ,36df6af8-6722-4f3f-9bee-9649fec7db2e,05/08/2023 12:40,11/08/2023 18:19,11/08/2023 19:20,11-Aug-23,CUTTACK,Books & General merchandise,793,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1d62ccd5-25a5-40f3-8116-c1fc7e237416,Outcall,Returns,Wrong,,382a483f-25c1-42cc-98cc-99b99dd7337c,08/08/2023 08:51,11/08/2023 22:21,11/08/2023 22:49,11-Aug-23,JAIPUR,LifeStyle,2183,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f0b2c6cb-1717-48ef-bceb-a8b921126887,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 06:47,12/08/2023 06:54,12-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
a479730a-4689-4b04-b640-7234033a565b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:10,12/08/2023 13:13,12-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
5e6919bc-8efe-4452-a16c-3bfb973692e6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:12,13/08/2023 18:25,13-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
62b5986a-cf71-4f78-a77b-767a038c5057,Inbound,Order Related,Order status enquiry,,3fcf1eee-8554-4e7f-b771-105051e601a4,09/08/2023 13:36,12/08/2023 15:13,12/08/2023 17:48,12-Aug-23,YEOTAMAL,Mobile,32999,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a25fdd1e-b97f-4c5f-9cde-64253dc3390a,Inbound,Order Related,Delayed,Improve your delivery infrastructure..,16a6c9cf-62be-4ffd-a9d1-a9c939bdb9e1,04/08/2023 13:07,12/08/2023 08:51,12/08/2023 08:53,12-Aug-23,MUZAFFARPUR,LifeStyle,299,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
54156f06-4f53-4d05-97b4-3a8a2ac11915,Inbound,Cancellation,Not Needed,,8966a8c3-6422-46f2-bc93-8cf862d5e7e4,08/08/2023 16:52,11/08/2023 19:26,11/08/2023 19:27,11-Aug-23,FAIZABAD,Mobile,12999,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
6ce1cbbf-867b-44ab-a8e0-c1abedffed88,Inbound,Order Related,Invoice request,,74fd7420-0b34-41ca-9d21-0ca432be6c3f,06/08/2023 21:14,11/08/2023 11:20,11/08/2023 11:22,11-Aug-23,HYDERABAD,Home Appliences,16490,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c3cf08e7-8560-486f-9ef3-2215a157331c,Email,Refund Related,Refund Enquiry,Thanks ,84b924e4-bac0-4e03-9a74-b734413a1481,29/07/2023 11:57,11/08/2023 16:58,11/08/2023 22:34,11-Aug-23,SRINAGAR,Books & General merchandise,450,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
b4792da2-cfd7-417a-aad8-040308b89edf,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk,a0fb1081-5d2b-495e-8116-f9408ce1ebee,14/07/2023 17:57,11/08/2023 18:44,11/08/2023 18:49,11-Aug-23,PURULIYA,Books & General merchandise,249,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
ed2ce812-bdfd-433e-a66f-d6dd2f8c7abf,Inbound,Order Related,Installation/demo,  customer care executive ,,,12/08/2023 05:56,12/08/2023 05:59,12-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
2961fef9-8266-4dfd-adff-ab6e0c94e490,Inbound,Order Related,Delayed,,,,13/08/2023 18:39,13/08/2023 21:48,13-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
96223cbb-be00-48a8-ad50-0d42120bab8a,Inbound,Returns,Fraudulent User,,,,13/08/2023 22:22,13/08/2023 22:22,13-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
53148758-ec77-49f7-a710-f385cf904e6e,Inbound,Order Related,Delayed,Kindly update the time of delivery ,69f2f70d-8c45-49fa-a821-6101609c091d,06/08/2023 15:40,11/08/2023 14:01,11/08/2023 14:02,11-Aug-23,PUNE,Electronics,52990,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
8550ebe2-39a9-4e2c-9171-32b5c5d144c2,Inbound,Returns,Wrong,,32f87844-d72d-4766-93c4-fbe1f7d1cd87,29/07/2023 20:08,11/08/2023 18:10,11/08/2023 18:11,11-Aug-23,NAGPUR,Home Appliences,1985,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
a324df8d-8d8c-4879-a619-5d640ba84b16,Inbound,Returns,Reverse Pickup Enquiry,Well done ?,8d258724-303e-48de-81b0-d2df506da1a0,07/08/2023 09:34,11/08/2023 10:24,11/08/2023 10:25,11-Aug-23,KURUKSHETRA,LifeStyle,499,,David Smith,Nathan Patel,John Smith,>90,Split,5
dda0b0e1-64fd-4c1c-b3bb-52253f531964,Outcall,Returns,Wrong,,e0177f36-fc61-44da-8067-11eb0273c143,03/08/2023 17:06,12/08/2023 11:31,12/08/2023 11:53,12-Aug-23,RAIPUR,Electronics,1199,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,3
843b856e-9223-406d-8b15-940c705a17a9,Inbound,Order Related,Delayed,,7bfd2b80-a3dc-42e9-9783-fb36203c8862,08/08/2023 21:29,11/08/2023 13:42,11/08/2023 13:43,11-Aug-23,PANCHKULA,Electronics,53900,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
42a66a26-99d7-44b7-bfc9-c1e8ffb2779a,Inbound,Returns,Return request,My problem is solved thanks ,,,12/08/2023 15:33,12/08/2023 15:35,12-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
34d91200-ce24-4602-9cc1-e3f0ea7255a6,Inbound,Order Related,Installation/demo,,,,12/08/2023 19:02,12/08/2023 19:09,12-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
b15cbb9e-8b9b-4ac6-8cff-4073bd275acb,Inbound,Returns,Reverse Pickup Enquiry,,453beed2-aba2-47ec-a9f5-6cf44a50ba3a,31/07/2023 14:38,12/08/2023 06:58,12/08/2023 06:59,12-Aug-23,ARRAH,LifeStyle,499,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
cc49d622-2452-423d-9c6a-3fede66ba29a,Outcall,Order Related,Customer Requested Modifications,Excellent service ,39ea2449-f68c-4e16-bbc5-e204e39259a9,07/08/2023 16:59,13/08/2023 09:10,13/08/2023 09:13,13-Aug-23,DAUSA,Electronics,1938,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
182ee230-c8a2-447a-8a20-ebb018af3543,Inbound,Returns,Return request,,222d8761-6ece-4c57-aa02-5585d3cc738e,07/08/2023 10:30,11/08/2023 12:39,11/08/2023 12:39,11-Aug-23,PURNIA,LifeStyle,469,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
5411c72f-eb7b-483f-882d-ce526b3782c9,Inbound,Returns,Missing,,,,12/08/2023 17:33,12/08/2023 17:37,12-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
c617f185-0c18-41ac-bbc8-843fef4851cf,Inbound,Returns,Reverse Pickup Enquiry,No,,,12/08/2023 18:20,12/08/2023 18:21,12-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
5ead3c6b-e474-4ed2-8599-bf0e70e1b274,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 08:16,13/08/2023 08:18,13-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
78d550d5-36bb-4e91-b61a-43b61c5f1086,Inbound,Returns,Fraudulent User,"Even if the wrong product is sent and a return request is made, no one responds and ignores it.",a47ba895-ea09-4ea9-b125-94fbe888c3c3,04/08/2023 21:36,11/08/2023 19:59,11/08/2023 20:12,11-Aug-23,VIZIANAGARAM,LifeStyle,899,,Haley White,Harper Wong,William Kim,On Job Training,Evening,1
b5851a61-0623-41c4-8e30-1d5e6be90a27,Inbound,Order Related,Invoice request,,810e19ee-f4f5-4547-9b22-85786d2e8244,07/08/2023 07:12,11/08/2023 13:09,11/08/2023 13:10,11-Aug-23,BANKURA,Books & General merchandise,198,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
22e6b447-23c3-4321-8e20-146328f214d4,Inbound,Refund Related,Refund Enquiry,Thank you so much?,398f511f-1b24-4c1f-848c-eebb4526a4df,10/08/2023 23:46,11/08/2023 15:54,11/08/2023 15:55,11-Aug-23,PUNE,Electronics,2999,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
de3b4527-c8d6-4d46-98a6-a8c482a3ea37,Inbound,Order Related,Order status enquiry,you should act as you promise,864fb16d-a3d4-4208-b138-1235cd5617a3,10/08/2023 14:33,11/08/2023 18:24,12/08/2023 10:39,12-Aug-23,ALIPORE,Books & General merchandise,64,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
6d71ba56-4dae-4def-a249-f78bca4851cf,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:27,13/08/2023 20:56,13-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
99b71fdd-f4f6-4d5f-94d2-9a7d6e158348,Inbound,Cancellation,Not Needed,,4424aaba-dee7-4ce7-8562-47c99c74a77e,06/08/2023 15:01,11/08/2023 19:43,11/08/2023 19:46,11-Aug-23,KOLKATA,LifeStyle,10974,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
79312031-21ad-4089-8c80-1f172323ab3e,Inbound,Order Related,Delayed,,285a8fdf-3512-4e42-aa7a-c5ee529fba20,04/08/2023 10:33,12/08/2023 11:12,12/08/2023 11:13,12-Aug-23,SAMASTIPUR,Books & General merchandise,160,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
ed19318f-0efb-4de3-bda4-6aca64d8e298,Inbound,Returns,Fraudulent User,Good ,c7c01732-554e-4942-b313-3e7371d83c18,05/08/2023 11:46,10/08/2023 18:41,11/08/2023 14:36,11-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,4999,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
587df9fe-61ea-4c48-ab63-84b44e6e641e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:47,12/08/2023 18:51,12-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
64715212-8520-4d38-856a-1895a3168a4a,Inbound,Returns,Missing,,,,13/08/2023 08:07,13/08/2023 08:09,13-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
d91d7ce6-962f-4f98-b00c-46d3187838a2,Inbound,Returns,Reverse Pickup Enquiry,,ce122cc2-dd46-4049-bb33-6546611fcbc5,10/02/2023 21:54,11/08/2023 14:10,11/08/2023 14:39,11-Aug-23,AURANGABAD,Books & General merchandise,4231,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
fcc77148-9814-4e29-8944-887b7f62708d,Inbound,Returns,Fraudulent User,,08ac9340-8387-49da-8160-bac0c831a8c4,07/08/2023 11:42,12/08/2023 22:55,12/08/2023 22:56,12-Aug-23,MATHURA,Books & General merchandise,657,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
70ed2de6-29c8-4c2f-91e6-027bfd98e7cb,Inbound,Returns,Service Centres Related,Issue resolved without any solution.,6a9f184e-48ce-45d4-ace2-612ff62d9a19,04/08/2023 17:58,11/08/2023 17:56,13/08/2023 14:58,13-Aug-23,SRINIVASPUR,Electronics,4549,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
d67ce972-382a-4b09-bf21-cc1784e1ce51,Inbound,Order Related,Delayed,,3b44a710-c637-4e3a-8259-ef8c11d5f28a,07/08/2023 22:04,12/08/2023 12:50,12/08/2023 12:57,12-Aug-23,GUNTUR,LifeStyle,435,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
5c473855-bffa-46ef-b608-8bb51cb1fea6,Outcall,Order Related,Delayed,Very bad,,,12/08/2023 21:12,12/08/2023 21:13,12-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
9f205aa4-2be3-447d-91eb-8feaf02febc2,Outcall,Order Related,Installation/demo,"Good communication skill, better attend querrys of customer, good pessions. ",,,12/08/2023 23:20,13/08/2023 00:31,13-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
fbd9daf8-6111-46b3-801c-ed913b47fdad,Inbound,Returns,Fraudulent User,Very nice ,,,13/08/2023 08:25,13/08/2023 08:27,13-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
4591de0e-7c21-4b23-903b-a620b866324b,Inbound,Order Related,Order status enquiry,Too much good ???,,,13/08/2023 14:57,13/08/2023 16:05,13-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9e5a8375-7394-4fac-8680-e53531ed29ca,Inbound,Returns,Reverse Pickup Enquiry,,44154dd1-7901-4615-af71-c3f353e3969b,23/06/2023 18:15,11/08/2023 06:35,11/08/2023 06:45,11-Aug-23,VARANASI,Electronics,2600,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
08bea904-dfd1-452c-b672-9a968baafa46,Outcall,Cancellation,Not Needed,,d6c8f43f-47d8-4dc9-96c5-2970e8f426d1,02/08/2023 00:42,10/08/2023 21:52,11/08/2023 09:42,11-Aug-23,BIKANER,LifeStyle,449,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
71c1528c-c3b5-40f0-b41f-510123de2ed9,Email,Order Related,Delayed,Thank you ,c97e3f64-e128-401c-93d5-2f466413cffe,19/07/2023 11:05,13/08/2023 17:30,13/08/2023 20:29,13-Aug-23,NEW DELHI,LifeStyle,559,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c823f7b5-5188-4494-8aad-c23d885382db,Inbound,Order Related,Delayed,,92b2eaab-9540-4231-a38a-3bb416d9412f,06/08/2023 16:20,11/08/2023 11:33,11/08/2023 11:34,11-Aug-23,PATNA,Electronics,1299,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
ea003a69-200f-4e2d-9ed3-21bc43db3194,Inbound,Order Related,Order status enquiry,Don't commit if you cannot fulfill commitment,d2b35c09-ea53-4cac-9886-d1723decffa7,05/08/2023 09:06,13/08/2023 16:53,13/08/2023 19:35,13-Aug-23,PUNE,Mobile,58499,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
12dae6e6-d336-4f29-bb24-2a821b34a97c,Inbound,Returns,Return request,,2a0f55ca-95a8-4780-8007-9909a3e33aa9,01/08/2023 12:04,11/08/2023 10:24,11/08/2023 10:26,11-Aug-23,JUNAGADH,Electronics,3699,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
577239bf-d0a2-4aff-a275-6336be8151a0,Inbound,Order Related,Order status enquiry,,4e8878e7-d441-4e3d-9c19-4dbb1d892c79,08/08/2023 14:10,11/08/2023 16:41,11/08/2023 16:50,11-Aug-23,BHUBANESWAR,Electronics,747,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
9df8f70f-6e25-4c0d-8cd2-1f718b1ea0b1,Inbound,Returns,Missing,"Best befave ,and talking is best and solv my problem ?????",777bc9e2-3d3a-4dad-afba-152b83762037,04/08/2023 17:02,11/08/2023 17:26,11/08/2023 17:30,11-Aug-23,DUMKA,LifeStyle,355,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
e2334ef8-432c-4124-a044-535c15be113e,Inbound,Returns,Reverse Pickup Enquiry,,91f75e3b-72e7-4f49-b6f6-cddd56e1be0c,28/07/2023 16:15,11/08/2023 17:39,11/08/2023 17:42,11-Aug-23,JAMSHEDPUR,LifeStyle,549,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,4
1aed6be9-deb5-47c4-a683-6c6c57368da5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:15,12/08/2023 10:38,12-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
c1965d31-a5a1-42ca-8c72-94dc2f9b4ad2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:28,12/08/2023 23:17,12-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
f518ee7f-20a8-474b-b318-5353a2a33161,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 21:39,13/08/2023 21:56,13-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
dc5b78f7-902c-4824-ae54-4df4ad70ae15,Inbound,Refund Related,Refund Enquiry,My refund no credit to my account and I'm following up from long time for the same,9c3ac77c-3ac8-4921-a4ca-008799886afd,16/07/2023 11:06,13/08/2023 19:37,13/08/2023 22:40,13-Aug-23,PUNE,Electronics,449,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,1
e35caf2d-d69b-4f51-8888-e3dd97783e7e,Inbound,Returns,Reverse Pickup Enquiry,"Very good experience, i am happy",f446c0ac-3a92-4254-a1d4-2cb17d76b919,09/08/2023 07:11,12/08/2023 20:13,12/08/2023 20:22,12-Aug-23,JAPLA,Books & General merchandise,117,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
d5658c70-9ae4-42b0-b358-d15ae3641149,Inbound,Returns,Return request,Customer care was too good.his conversation is very smart and cool.,4a831856-aeb7-472a-b8df-b63f7b2580f5,03/08/2023 21:27,11/08/2023 21:28,11/08/2023 21:49,11-Aug-23,KOLKATTA,Electronics,132,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bb3befa2-d9f3-4b64-9980-993f9a521c8a,Inbound,Returns,Damaged,,,,12/08/2023 10:31,12/08/2023 12:56,12-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
42ea647b-cdb7-4a05-8091-6aab5fbb1b72,Inbound,Returns,Fraudulent User,Thanks ??,,,13/08/2023 15:01,13/08/2023 22:54,13-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
82be9ea3-09e8-4b9a-946a-898ad9bfef34,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 18:19,13/08/2023 09:40,13-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
98db53be-b4f1-4035-96d4-686d468e098f,Inbound,Returns,Return request,,,,13/08/2023 12:06,13/08/2023 12:28,13-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
18fc9a70-0e71-49ed-9619-afc82212c4f5,Inbound,Returns,Return request,,,,13/08/2023 16:06,13/08/2023 16:09,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
90cec96b-1459-4c06-a608-b63ab888c40d,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 18:54,13/08/2023 19:04,13-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
26fc170c-bb74-4cd7-904d-1ccfb71f8573,Inbound,Order Related,Delayed,,41c88550-b114-49e7-b568-41e69a0ea103,20/07/2023 21:13,12/08/2023 12:17,13/08/2023 09:32,13-Aug-23,PALI,Electronics,899,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,1
c67aad0f-fa02-4d76-99a1-d4d714dabe82,Inbound,Cancellation,Not Needed,,d43f8221-bdce-40a9-98f8-bbb265c96090,03/08/2023 12:21,12/08/2023 17:02,12/08/2023 17:13,12-Aug-23,HYDERABAD,Mobile,19999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
96cde2c0-b243-4670-8986-b61eb920d02f,Inbound,Returns,Reverse Pickup Enquiry,,a83cadd6-3892-4ac6-84f0-0ada421195ca,29/07/2023 15:11,13/08/2023 14:05,13/08/2023 18:24,13-Aug-23,GOGAMUKH,Electronics,799,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
630aa011-88fb-41c1-9c6e-525fe73c9df6,Inbound,Returns,Reverse Pickup Enquiry,,051c79cf-0dba-49db-b391-6ca8bcdde5f2,09/07/2023 14:19,12/08/2023 20:40,12/08/2023 20:43,12-Aug-23,MOTIHARI,Books & General merchandise,2745,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
78369817-6635-4985-95fb-13f41479c6e3,Inbound,Order Related,Order status enquiry,,f6192d1f-7c68-4b14-bf16-3ad532cce32b,11/08/2023 10:04,11/08/2023 11:10,11/08/2023 11:13,11-Aug-23,BANGALORE,Electronics,49990,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
17e9ff42-91a8-4a28-b696-ec451625535e,Inbound,Order Related,Invoice request,,,,12/08/2023 08:21,12/08/2023 10:40,12-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
307a717b-ef7d-41c7-81ab-a022d6d028e2,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 18:39,12/08/2023 23:12,12-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
7b417589-85c6-456d-a362-3736deaaccf7,Inbound,Returns,Return request,,914685ce-3ab4-4d33-a38a-741ae270ca1f,04/08/2023 16:06,12/08/2023 16:36,12/08/2023 18:18,12-Aug-23,HANSI,Electronics,1699,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
029638b9-45e9-4d23-ae14-d739cbc16bc7,Inbound,Returns,Reverse Pickup Enquiry,,4f2eba66-c053-4676-86f1-9b1f390e8adc,31/07/2023 15:00,10/08/2023 22:30,11/08/2023 20:02,11-Aug-23,KANCHIPURAM,LifeStyle,735,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,2
622af672-5b30-442f-9d28-d4601addcee3,Inbound,Returns,Fraudulent User,,129d99e5-0bf9-4bb5-92f6-41ce9e108d5b,08/08/2023 22:26,11/08/2023 18:23,11/08/2023 18:33,11-Aug-23,KANPUR,Books & General merchandise,144,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
0031b77c-bdb2-446c-b8ee-7419aeecfd19,Inbound,Returns,Reverse Pickup Enquiry,,7773941f-175c-4f72-97b5-0ce3083d025e,02/08/2023 13:55,11/08/2023 23:31,11/08/2023 23:32,11-Aug-23,MUMBAI,Electronics,19999,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
05b0bfd2-b862-475b-b241-c1dec22d4ac9,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:41,12/08/2023 20:40,12-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
8e5af4dc-195f-4c29-a221-a695225eea9b,Inbound,Order Related,Invoice request,,,,12/08/2023 20:12,12/08/2023 20:20,12-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,1
e530c698-03f7-4c0b-b0ae-9e0bec2c5c7d,Inbound,Returns,Fraudulent User,,6ccc2805-f7a1-4a5b-ad73-7cc1ed59675f,23/07/2023 22:58,11/08/2023 12:56,11/08/2023 15:17,11-Aug-23,PALI,Home Appliences,1499,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,4
1f4f0e92-ba80-4cdb-b429-743cba68107c,Inbound,Order Related,Installation/demo,,a21ac1ca-16e8-4973-9f3d-4c6407f02324,,11/08/2023 13:37,11/08/2023 15:24,11-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
60f55448-ac23-4cf5-b1c3-139ab467ff6b,Inbound,Order Related,Seller Cancelled Order,Do write to the seller for the cancellation of the order article without intimating the customer.Thanks,a3825d28-c17a-4d61-acd5-41078ca09484,03/08/2023 16:48,11/08/2023 13:44,11/08/2023 13:48,11-Aug-23,PATIALA,LifeStyle,599,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
3228270f-2acc-4657-b64c-d8d06fb85cda,Outcall,Returns,Reverse Pickup Enquiry,Good ??,388e3946-e6c1-423e-8a23-432277918a44,07/08/2023 14:41,11/08/2023 18:15,11/08/2023 18:15,11-Aug-23,THANE,Electronics,699,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
3a76eacc-8876-46ae-9d19-9449d9dd636d,Inbound,Order Related,Order status enquiry,,,,12/08/2023 16:07,12/08/2023 16:10,12-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
e49320c4-b7ca-4eb4-8805-de476e49f77f,Inbound,Shopzilla Related,Signup Issues,Very good support Shopzilla team thank you very much ,,,13/08/2023 07:46,13/08/2023 07:51,13-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
0d09a2b6-fd58-42da-9b21-9ab395ef1fb9,Inbound,Returns,Missing,,,,13/08/2023 13:03,13/08/2023 13:04,13-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
1968b6bb-d781-48a3-ae92-05466381ef23,Inbound,Payments related,PayLater related,,,,11/08/2023 10:16,11/08/2023 10:27,11-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
6dcc925a-9b25-4968-ac25-fad52265ed73,Outcall,Order Related,Invoice request,,bdba7820-5082-4c9a-bffb-2078fb8a1c1c,04/08/2023 20:12,12/08/2023 20:27,13/08/2023 02:46,13-Aug-23,RANCHI,Electronics,1134,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
dacdf705-8a2a-446e-81b0-69b0f00ed53c,Inbound,Feedback,UnProfessional Behaviour,Ok,23404018-7cde-4505-88a8-287ac6759be9,06/08/2023 11:44,12/08/2023 09:10,12/08/2023 09:12,12-Aug-23,GUNA,Books & General merchandise,299,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
7aa21188-0b7d-49ba-b973-25cfe6473d63,Inbound,Order Related,Delayed,,,,13/08/2023 13:53,13/08/2023 13:56,13-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5728f568-e272-4b1f-a1f7-3c4f0489cd57,Outcall,Returns,Return request,Nice executive,,,12/08/2023 13:57,12/08/2023 13:59,12-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
da6ad0bb-e4c8-421a-8570-847083dd820d,Inbound,Order Related,Delayed,Ok,,,13/08/2023 14:08,13/08/2023 14:11,13-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
64883b68-1d55-4758-b2f6-37dac2d6a635,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 18:55,12/08/2023 19:03,12-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,1
2a9242c0-2d90-438e-9fcc-e878a77ab02f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:51,13/08/2023 08:21,13-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
697cc3a0-6ee8-4b5e-9863-e9cf64cdb652,Inbound,Feedback,UnProfessional Behaviour,,4383e2d9-8e30-4ae8-b127-18bf9c276a5a,10/06/2023 19:53,11/08/2023 20:40,11/08/2023 20:41,11-Aug-23,MUMBAI,Home Appliences,28999,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
58e34ba7-a5a5-4819-8370-95a3f9e8b770,Inbound,Order Related,Invoice request,,d29beb4c-8eba-440b-8c84-eedfc9232ca1,09/08/2023 11:49,11/08/2023 21:20,11/08/2023 21:24,11-Aug-23,CHANDAULI,Mobile,9599,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
42767bd4-ca7a-4ac5-8d2e-ef7a0b019eb4,Inbound,Returns,Wrong,,21d822f9-38eb-42c5-8c0d-607859fa9d87,04/08/2023 19:24,13/08/2023 14:44,13/08/2023 14:47,13-Aug-23,DARWHA,Electronics,989,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
106bc400-dec9-4119-9bdd-9f896d974a39,Inbound,Refund Related,Refund Related Issues,,f3ac7b9c-fb69-4d17-b0e5-2f9019b72900,23/07/2023 10:07,11/08/2023 17:43,13/08/2023 12:01,13-Aug-23,MADHUBANI,Mobile,27999,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,2
7280ffb7-a44b-428b-9892-b48fd0aea4fe,Inbound,Returns,Missing,Thanks for compliment request raise help me ??????,c9762f3b-52c6-4ab4-abe0-4ec7efdcdbed,04/08/2023 19:09,10/08/2023 22:25,11/08/2023 14:34,11-Aug-23,JAIPUR,LifeStyle,1724,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
03f5e75f-0ba6-477a-8af9-a5eb4a4fe9d3,Outcall,Returns,Return request,,78ea7283-bc38-47ee-9ea2-c79d848b30c5,05/08/2023 15:44,11/08/2023 16:30,11/08/2023 16:33,11-Aug-23,JHANSI,Books & General merchandise,336,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
dc358ead-4c55-4e55-aa93-03ea5d9179af,Inbound,Shopzilla Related,Shopzila Premium Related,,,,11/08/2023 20:15,11/08/2023 20:18,11-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,4
d1b122af-de5a-4132-a4fb-7d7b8d18f653,Inbound,Order Related,Installation/demo,"When some electronic item stops working after the official return back period , Shopzilla should ensure to share the items manufacturers details and contact number /address , and help resolve the issue when the said device is within the warranty period Regards ",,,12/08/2023 13:54,12/08/2023 14:01,12-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
a3fc8212-d1c6-48c1-a409-68fdcfd6e03b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:20,12/08/2023 18:22,12-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
37de9f8b-84b3-4191-873c-d25671dd528f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:52,12/08/2023 22:58,12-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3f1e60de-2318-4237-a5e5-045b6ac387f7,Inbound,Order Related,Delayed,,ffa88055-13c3-4e57-b4e8-6a0e1fa78de2,10/08/2023 20:51,13/08/2023 10:26,13/08/2023 10:40,13-Aug-23,BANGALORE,Electronics,2199,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8e94abcb-1f65-4952-aef9-0eb2cb165673,Inbound,Returns,Reverse Pickup Enquiry,,fe42fd2f-b1fb-4a40-9cd7-7775a5f8bb05,06/08/2023 16:57,12/08/2023 06:56,12/08/2023 07:04,12-Aug-23,PATIALA,Electronics,799,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
697c6d0a-ed67-4633-8813-173c3d3bee30,Inbound,Order Related,Order status enquiry,Thank you so much madam ??,,,12/08/2023 12:45,12/08/2023 21:28,12-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
c658081f-9e3b-4454-9053-9bb5b0db933a,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 22:57,12/08/2023 23:49,12-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
921a251b-6afe-4120-96c1-20801f40c27a,Inbound,Feedback,UnProfessional Behaviour,,5e424930-3d29-409d-af34-b1f00d155e71,28/07/2023 14:50,11/08/2023 07:32,11/08/2023 07:35,11-Aug-23,PUNE,Home,1799,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
7590bb65-90f5-466f-9c1d-c2a968534535,Inbound,Returns,Return request,,c1da82fe-a4eb-418c-8c3f-17847dd93b5e,04/08/2023 08:06,11/08/2023 14:28,11/08/2023 14:31,11-Aug-23,PHAGWARA,LifeStyle,415,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d79bf891-6a3a-4f0d-9b4d-5150427a9cd9,Inbound,Cancellation,Not Needed,,,,12/08/2023 15:31,12/08/2023 16:09,12-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
f8c8180b-ebeb-4f79-856d-26386191adb7,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:57,12/08/2023 16:57,12-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,3
a68347dd-b86b-4860-89b1-27ff757105ac,Inbound,Order Related,Delayed,Customer support executive has no more information and disguided customer.,ed06747e-d707-4c9a-bcc4-fbcf0e6d5c25,28/07/2023 17:34,11/08/2023 15:29,11/08/2023 21:56,11-Aug-23,DHOLPUR,Mobile,32999,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,1
4a11075e-9fc2-4f0c-969d-df2b134ae418,Inbound,Order Related,Priority delivery,,5407afd2-6982-4e81-94b9-d273cf5fd296,06/08/2023 22:16,11/08/2023 10:48,11/08/2023 16:59,11-Aug-23,HARIDWAR,LifeStyle,502,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
aa097df8-8dd2-4eae-9fa4-128011b1445d,Inbound,Order Related,Seller Cancelled Order,,eb22dbe6-0563-4bde-a7ee-6929a4109dab,08/08/2023 19:22,11/08/2023 09:43,11/08/2023 09:52,11-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,38999,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
b2bfa0c6-cdb2-4de7-bc19-261256899bfc,Inbound,Returns,Return request,It took almost 30 minutes to reach a executive. Moreover the   is really a piece of sh*t,c68f38e9-8ff5-496b-be5d-ff96bab6543e,05/08/2023 01:42,11/08/2023 09:48,11/08/2023 09:52,11-Aug-23,DHEKIAJULI,Books & General merchandise,341,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
cd0a03c8-bb02-4ca5-8d7d-00b0dc1ed1fc,Inbound,Returns,Wrong,,c4ad1dab-77bf-476c-a32d-4b985be61162,05/08/2023 08:55,11/08/2023 11:44,11/08/2023 11:47,11-Aug-23,YAMUNANAGAR,Books & General merchandise,1049,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
55dc148a-b433-48c7-8261-c54369fc9079,Inbound,Returns,Service Centres Related,,a7e32eee-bfb7-497e-9e5b-e0dcd8a44180,05/03/2023 22:34,11/08/2023 20:47,11/08/2023 22:06,11-Aug-23,FARIDABAD,Electronics,420,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
6555a66d-ea31-4a00-bdba-7ce9ece3877f,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,,,13/08/2023 13:46,13/08/2023 13:48,13-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
068291e9-634e-4c56-8997-0b0838269c35,Inbound,Shopzilla Related,General Enquiry,Very good nice ,,,12/08/2023 15:40,12/08/2023 15:55,12-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2a4de432-190d-4127-926f-3affd501ea83,Inbound,Returns,Service Centres Related,Very disappointed from your support team.. You team only take time but not provide any proper solution.. ,,,12/08/2023 18:52,12/08/2023 18:53,12-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
7698a593-8bbb-4ce5-8a81-23f0d7d630bf,Inbound,Returns,Reverse Pickup Enquiry,  is good guy ,,,13/08/2023 02:24,13/08/2023 02:25,13-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
bfa18209-c27c-409f-bedf-3abc915714c8,Inbound,Order Related,Installation/demo,,,,13/08/2023 12:27,13/08/2023 12:29,13-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
c6ea020d-3dbe-44b7-8b9c-fc06a7588b4b,Inbound,Returns,Return request,No,,,13/08/2023 18:38,13/08/2023 18:43,13-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,1
7fe75945-e020-4f1d-85f7-314518d0aec7,Inbound,Returns,Fraudulent User,,,,13/08/2023 21:33,13/08/2023 21:39,13-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
1d1e571a-baa9-46c2-9deb-bd9d163ec957,Inbound,Refund Related,Refund Enquiry,Good behaviour ,,,13/08/2023 21:25,13/08/2023 21:27,13-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
6c995932-9209-4b40-9fb7-1cdd59990368,Inbound,Returns,Return request,,e712d3ac-209b-4640-8b72-2f287d94296b,08/08/2023 13:24,12/08/2023 17:14,12/08/2023 17:18,12-Aug-23,BHARUCH,LifeStyle,787,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
74903224-0507-4711-98e6-7d12886890f6,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:12,12/08/2023 10:19,12-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
35a9a49c-80fd-4c04-86cd-c4e5bac8da7d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:52,12/08/2023 16:53,12-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
0b301c28-8799-4528-a86f-4b52f4394103,Inbound,Returns,Wrong,,,,12/08/2023 19:56,12/08/2023 20:04,12-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
45e0511f-0de3-42fe-a395-40eb98ad4559,Inbound,Order Related,Delayed,,,,12/08/2023 21:31,12/08/2023 21:41,12-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
280e4ae4-c300-43c4-a7a9-7f71e8e9f20d,Inbound,Order Related,Delayed,,5814f129-4798-407f-aade-5c122e79a16b,02/08/2023 15:51,11/08/2023 18:26,11/08/2023 18:40,11-Aug-23,BAIKUNTHPUR,Electronics,549,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
f7d1aeae-6740-46c3-9947-81efd653a82f,Outcall,Shopzilla Related,General Enquiry,Please make a complaint department there are some fake and lack of knowledge person who atten the calls,,,13/08/2023 21:46,13/08/2023 21:53,13-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
0e86962a-c12d-4a0a-a0d3-b2ffa217b1c3,Inbound,Returns,Reverse Pickup Enquiry,Problem solve krne ke liy Thanks ,9ce2f385-03d0-4a8f-9b18-dd4cce81afff,12/07/2023 15:16,11/08/2023 12:29,12/08/2023 16:57,12-Aug-23,NAGAUR,Electronics,1085,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
aac1f911-d4dc-40c8-95a1-18e95174bb90,Inbound,Returns,Reverse Pickup Enquiry,,61d4f974-ccd9-4ca8-bd6d-29456a8506af,07/08/2023 13:17,11/08/2023 14:49,11/08/2023 16:12,11-Aug-23,MODINAGAR,LifeStyle,193,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6e018c7d-7d4f-44a6-8457-eac64dfa8e1d,Outcall,Refund Related,Refund Related Issues,,87b16966-0dbf-4faf-84a3-54a781081036,03/08/2023 20:29,11/08/2023 17:24,11/08/2023 17:27,11-Aug-23,NEW DELHI,Mobile,16999,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
b54ab7bd-7a42-4a9d-8d95-53b63908da9c,Inbound,Returns,Wrong,,df5f74f6-8415-4e31-b3dd-86fb8206af70,27/07/2023 07:26,12/08/2023 07:26,13/08/2023 08:40,13-Aug-23,BIHAR SHARIF,Home Appliences,5499,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
cece228a-da1a-428c-a796-6c29b533adfd,Inbound,Order Related,Installation/demo,I am happy to solve my problem  thanks ?? ,,,12/08/2023 09:19,12/08/2023 09:46,12-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
70a6e86c-837e-4119-861b-deb815621c44,Inbound,Returns,Return request,,,,12/08/2023 14:03,12/08/2023 14:07,12-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
4d981f1b-61de-4b09-97e1-e7b1388b345d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:39,13/08/2023 07:43,13-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
64b9a56c-20c8-4024-ba10-3112b74d1e4a,Inbound,Refund Related,Refund Enquiry,,56e9cbcf-fd6b-44b1-92fa-f25b0014da60,06/08/2023 08:03,11/08/2023 10:01,11/08/2023 10:01,11-Aug-23,BHIWANI,Home,390,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
4d1e9f3b-9629-4b82-bc86-b7d21efd8a6e,Inbound,Returns,Reverse Pickup Enquiry,,88c938be-1fd0-4bfe-b4a7-153f9606a7dd,04/08/2023 11:10,10/08/2023 09:56,12/08/2023 10:35,12-Aug-23,BADLAPUR,LifeStyle,134,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
950b3d3b-d2bb-45ce-800a-8566853a50cb,Inbound,Order Related,Order status enquiry,,70d3c087-9686-4a72-a0e1-50eec2f450a2,08/08/2023 15:46,11/08/2023 17:22,11/08/2023 17:26,11-Aug-23,RAJKOT,Books & General merchandise,249,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
d1771c5d-0ebe-4450-8d72-194e7c6907cb,Inbound,Order Related,Delayed,It is an extremely disgusting experience. You guys are not able to solve a simple problem nor answer simple questions or suggest anything to solve the situation. You have a standard reply template and your executive keeps parroting that. You actually have no desire to solve a customer's problem. THANK YOU for ruining my day and plans ,a7b54c2c-0505-41ff-8a1d-e842e9c01732,08/08/2023 15:55,12/08/2023 13:56,12/08/2023 14:18,12-Aug-23,PUNE,Electronics,38990,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
3350cfe1-5d92-4272-be43-ec6e1ccb8d73,Inbound,Returns,Return request,,2a51bbde-2c9e-4e1c-bcbf-0980626ee81c,07/08/2023 10:31,11/08/2023 19:35,11/08/2023 20:09,11-Aug-23,GUNTUR,Home Appliences,29990,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1834d15f-1edb-4638-bf88-51dd0b292539,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 21:44,12/08/2023 21:49,12-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
180de0ae-63bf-44d0-b0b0-10c747b0c75e,Inbound,Returns,Service Centres Related,,e4d34f73-3324-4fcd-8556-f2c3a0dc1025,05/08/2023 08:28,12/08/2023 21:33,12/08/2023 21:36,12-Aug-23,BANGALORE,Home Appliences,11999,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
f7d4b627-e90d-4101-86a3-d10241ae8f03,Inbound,Order Related,Invoice request,Goo,977d0b93-af15-419b-8d15-f60d3a158a0d,03/08/2023 18:26,11/08/2023 18:24,11/08/2023 18:35,11-Aug-23,KHANDWA,Mobile,12999,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
5016bbf1-bc3a-409b-a616-f83365461e21,Inbound,Returns,Wrong,,723885b1-aa1e-4ea7-84e7-8bfe3a61a603,08/08/2023 22:22,11/08/2023 19:35,11/08/2023 19:38,11-Aug-23,BIKANER,Books & General merchandise,695,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
d60dff98-0be8-4269-9993-5847aa2074df,Inbound,Returns,Fraudulent User,Thanks ,,,13/08/2023 01:25,13/08/2023 01:37,13-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
e2696393-5163-4a6d-8639-0a3d28dc02e7,Inbound,Product Queries,Product Specific Information,Thanks,,,13/08/2023 15:33,13/08/2023 15:36,13-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
69a97aaf-59a0-42d6-8289-3d5b637dcec9,Inbound,Returns,Reverse Pickup Enquiry,Thank you,4cfb6e0c-c1f9-466e-a93d-cf7271e9dd5a,04/08/2023 19:26,10/08/2023 14:35,11/08/2023 13:57,11-Aug-23,VARANASI,Electronics,393,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
01257b95-db88-488c-a7bb-d7d3ab1d0fea,Inbound,Returns,Reverse Pickup Enquiry,Worst service,f05858e1-edfc-4cc7-bd47-59eb2187dbac,03/08/2023 14:20,11/08/2023 20:00,11/08/2023 20:01,11-Aug-23,NEW DELHI,Furniture,9878,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,1
e076b919-88a7-4899-8cb8-17e878630293,Outcall,Returns,Reverse Pickup Enquiry,,e14b94bc-0466-46dc-a1f8-1f8d77c8f230,19/07/2023 11:14,11/08/2023 20:29,11/08/2023 20:36,11-Aug-23,Pawai,Home,1439,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
5b286448-ba58-4be2-91e6-21c0df141006,Outcall,Feedback,UnProfessional Behaviour,,,,12/08/2023 20:48,12/08/2023 20:51,12-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
2fd346ee-b67d-4ceb-88ad-ece245768e54,Inbound,Order Related,Installation/demo,,,,12/08/2023 22:26,12/08/2023 22:29,12-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
886f9c9f-f0cf-44c3-bdc1-de7099711131,Inbound,Product Queries,Product Specific Information,Good ,,,13/08/2023 00:43,13/08/2023 00:48,13-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
1d69f2ee-e217-45a3-b7c9-18ff4e8c0671,Inbound,Refund Related,Refund Enquiry,Good ,,,13/08/2023 08:12,13/08/2023 10:41,13-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
ccfecefb-56ac-4292-989c-dbdfc4d90b3b,Inbound,Payments related,Wallet related,,,,13/08/2023 14:18,13/08/2023 14:43,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
2829a2ee-36df-4f50-b9c1-7613fc95fd41,Inbound,Order Related,Delayed,Product return and refund policy more effective implementation some time returns policy ,,,13/08/2023 19:23,13/08/2023 19:31,13-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
d4bf787b-c9a1-4e87-9dda-583496b2bfe5,Inbound,Order Related,Delayed,Please don't cancel products order from your side..,36c588a4-1285-4132-aa35-38a00f8536d2,27/07/2023 10:34,13/08/2023 09:17,13/08/2023 19:16,13-Aug-23,BHUBANESWAR,Electronics,645,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
7cac2969-5705-4b7b-b52c-eda19d6c31e2,Inbound,Returns,Reverse Pickup Enquiry,wrong product received ,34101b52-822c-470f-b870-990ea811f45d,05/08/2023 15:40,11/08/2023 15:10,11/08/2023 15:13,11-Aug-23,AJMER,Electronics,249,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
f2edc81e-d9b4-41ce-befd-057dd9ddab3b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:55,13/08/2023 07:09,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
a566b5a7-193c-4cdb-8560-3f1a45924a2f,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 22:00,12/08/2023 22:32,12-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
0ee6eebe-dcee-4278-b1ab-186a9d7da1f7,Outcall,Order Related,Order status enquiry,,,,13/08/2023 15:00,13/08/2023 15:04,13-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
4b96cab5-2972-42cb-bfbe-48622e8f394e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:35,13/08/2023 16:53,13-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
23a9e903-ac91-407b-9150-f3c8ce56ec21,Outcall,Returns,Reverse Pickup Enquiry,,73c62655-3754-4f58-94fb-f06a92153391,24/07/2023 09:08,11/08/2023 16:54,11/08/2023 16:56,11-Aug-23,AURANGABAD,Books & General merchandise,408,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,3
0ece88fa-65be-4cbd-8251-1e3eac89e282,Outcall,Returns,Return request,,c69168ce-60fd-4c83-b157-3edad2f2099d,31/07/2023 12:18,11/08/2023 11:37,11/08/2023 11:54,11-Aug-23,ALONG,LifeStyle,849,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6c41412d-8aff-43df-9253-d6a52026f322,Outcall,Order Related,Installation/demo,,c195f9e4-a1cb-471d-8363-220c28391b32,09/05/2023 23:48,10/08/2023 10:01,11/08/2023 07:39,11-Aug-23,KANPUR,Furniture,18499,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
1ee8b935-8a44-4cb5-824b-457cbfcbc9a3,Inbound,Feedback,UnProfessional Behaviour,,1a387bcb-35be-4100-885d-08beea749ac7,02/08/2023 22:39,11/08/2023 09:20,11/08/2023 14:49,11-Aug-23,MEERUT,Books & General merchandise,489,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
093c9525-5796-4cb1-b331-cdc5da3fa163,Inbound,Order Related,Invoice request,,cedc4db6-f302-4750-b9a2-b5358ca14e02,30/08/2022 08:52,11/08/2023 10:34,11/08/2023 10:36,11-Aug-23,SIDDIPET,Mobile,28999,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
7d7ac8fe-8779-4b36-936f-48a2a8ab493e,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 15:22,11/08/2023 15:23,11-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
050340e3-541c-43cc-8a95-a06a97ea5b56,Inbound,Returns,Service Centres Related,"Sir   and charging ka essu hai vo Mai nahi slove   please product replacement or return.....,thanku Shopzilla team essu resolve fastly plz",cb5c80c8-6531-4f19-8340-a3732a2fe4f4,09/08/2023 15:59,12/08/2023 09:18,12/08/2023 09:21,12-Aug-23,PILIBHIT,Electronics,3299,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,1
3736cfd4-12da-47b8-be0c-dfb78cc57232,Inbound,Cancellation,Not Needed,,3e3a6d20-afa6-4fc7-87f4-c4fb3e9faf97,09/08/2023 11:55,11/08/2023 16:54,11/08/2023 16:55,11-Aug-23,HAJIPUR,Mobile,25999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f4726da9-1761-4e15-a183-5e99f3eb0a05,Inbound,Refund Related,Refund Enquiry,,5eaa0115-c006-4bad-ba91-1915e63fddd2,08/08/2023 18:03,11/08/2023 19:33,11/08/2023 19:39,11-Aug-23,JUNAGADH,Electronics,797,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
e1c1d151-716a-4aac-bb12-4fa908209a02,Inbound,Order Related,Invoice request,,a234acb8-4e68-4c68-a3dd-0d7d6b8299e1,05/08/2023 13:26,11/08/2023 23:41,11/08/2023 23:44,11-Aug-23,MUMBAI,LifeStyle,2999,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
1ae5d672-29a9-4838-b214-c2059bfffdf2,Inbound,Order Related,Order status enquiry,,7c96207d-3fc7-4bb9-89d5-646f179a3bab,09/08/2023 00:26,12/08/2023 00:57,12/08/2023 00:59,12-Aug-23,SOUTH GOA,Books & General merchandise,56,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
d149bc98-607c-4853-b5c5-7b4cc0163b8e,Inbound,Returns,Return request,,,,12/08/2023 09:30,12/08/2023 09:49,12-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,4
7f80eec9-4017-43e1-8d87-45f78d5b33bd,Inbound,Product Queries,Product Specific Information,After the ph cuts no solution no call back ridiculous service,,,12/08/2023 15:09,12/08/2023 15:10,12-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,1
eaff8069-13cd-4286-aec9-941b936ec405,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 07:25,13/08/2023 07:28,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
d9ec5b8f-031d-47ec-a22c-ff2a92a41824,Inbound,Returns,Return request,Excellent customer service mr.  ,cfcd09e1-ca62-4885-9f8a-b49a205ff9f9,07/08/2023 18:41,12/08/2023 15:49,12/08/2023 15:56,12-Aug-23,GORAYA,Electronics,1499,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
3e650567-4d5c-45eb-8fcb-b07bf4186118,Inbound,Returns,Reverse Pickup Enquiry,,9d28343b-19af-48a9-9fdc-f1ec69c361f3,06/08/2023 09:59,10/08/2023 23:57,11/08/2023 00:30,11-Aug-23,JATNI,Books & General merchandise,125,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
ce8d3c6c-847a-44a3-9045-0317499aa2fc,Outcall,Order Related,Order status enquiry,  he,03a8caa7-3a1e-4958-b8e0-d8e87e0ccb9e,06/08/2023 22:00,12/08/2023 09:18,12/08/2023 09:20,12-Aug-23,DHUPGURI,Electronics,349,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0c26f982-7046-443c-9216-0a5169b3ef0d,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 07:45,12/08/2023 07:47,12-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
5c9401d7-c152-44d4-89bf-7d19ca884260,Inbound,Cancellation,Return cancellation,,,,12/08/2023 12:14,12/08/2023 12:18,12-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
cd207a83-dd92-4824-aea2-963bf8b5984e,Email,Order Related,Installation/demo,,,,12/08/2023 16:08,12/08/2023 16:10,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
988c01bf-2f9d-4417-b7ab-7f146320cafe,Inbound,Returns,Return request,,,,12/08/2023 20:06,12/08/2023 20:12,12-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
7a77dec5-f4a7-4802-b7a7-c22d6e002d0b,Outcall,Returns,Return request,,,,13/08/2023 13:40,13/08/2023 13:41,13-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
c980d6e9-da6b-46a5-861c-a77b07e5b5cf,Inbound,Returns,Return request,,,,13/08/2023 15:19,13/08/2023 15:22,13-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
d0a76c71-8d56-4271-b7f4-2e1fba50b2f1,Inbound,Returns,Return request,,df913526-8377-44ce-a9c8-929cdec871e5,03/08/2023 22:46,11/08/2023 15:00,11/08/2023 15:02,11-Aug-23,VISHAKHAPATNAM,Books & General merchandise,345,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
b5652d5f-9cbf-42c9-be40-daf6d571e586,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:56,12/08/2023 17:48,12-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c0b0fdc8-72e5-40a8-926a-02b5bcb3c49b,Inbound,Returns,Missing,,,,12/08/2023 17:23,12/08/2023 17:50,12-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8394132c-b862-4de2-8466-159da201be74,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:06,13/08/2023 08:53,13-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
579a02f4-2361-4a6e-a79b-74223bbd4754,Inbound,Returns,Reverse Pickup Enquiry,Not good ,,,13/08/2023 18:19,13/08/2023 18:25,13-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
5722bc8b-43bc-4fe3-a58c-9d36165625cc,Outcall,Returns,Reverse Pickup Enquiry,Thanks,,,13/08/2023 19:31,13/08/2023 19:49,13-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
264e6951-1062-48ba-8eaf-240383bf2119,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:57,13/08/2023 21:14,13-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
d7579a09-bdbd-4424-b19c-b811eb2c4cad,Outcall,Order Related,Invoice request,Very bad support it does not understand my issue and mailing issue solved.,c51fd36c-4fb2-4850-910f-780f0425500c,14/04/2023 17:12,11/08/2023 11:06,11/08/2023 15:31,11-Aug-23,LATUR,LifeStyle,4100,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
4e7a25eb-fe19-4566-a024-d59e73fe90fb,Email,Returns,Exchange / Replacement,,dd11ef20-6527-44f1-8e8d-cbc0263bd9f8,03/07/2023 09:08,12/08/2023 21:08,13/08/2023 08:48,13-Aug-23,AHMEDABAD,Mobile,21999,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
c0b3305e-4802-4c83-8653-999e2b72c6ae,Inbound,Returns,Missing,Service is very poor ,78f734e6-a3c5-4490-bcbc-b158e08d336b,01/08/2023 18:48,10/08/2023 21:21,11/08/2023 16:13,11-Aug-23,PANJIM,Electronics,899,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,1
789c1c5f-9d09-49f5-9df3-e9ee684b8c3d,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 12:49,11/08/2023 13:05,11-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
518e95f3-b35a-4eaa-9171-ac3f6686c324,Inbound,Order Related,Installation/demo,,84637945-8c3a-40f2-806d-ca93d2a49cbf,05/12/2022 07:00,11/08/2023 16:12,11/08/2023 16:14,11-Aug-23,SRIRANGAPATNA,Electronics,1199,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
887f40ba-4622-4d45-b6f7-bc06f316b831,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:33,12/08/2023 20:07,12-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,4
b401346c-b191-4663-a437-65ef65c68902,Inbound,Order Related,Order status enquiry,,,,13/08/2023 12:26,13/08/2023 12:29,13-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,3
fad9b530-825d-490d-a8df-9e0f40f3661d,Inbound,Order Related,Installation/demo,,,,13/08/2023 17:07,13/08/2023 17:08,13-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
cafc28b7-3650-49d8-b13b-6fbede27efa1,Inbound,Order Related,Order status enquiry,Good job,3456b16a-e468-4b71-b061-f55d79db83d5,05/08/2023 16:11,11/08/2023 15:13,11/08/2023 15:17,11-Aug-23,SURAT,LifeStyle,649,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
212b98cc-fe3e-484f-a4dc-2c35ec60a4e3,Inbound,Order Related,Order status enquiry,,6b182dcc-e3b1-4aaf-8d52-3d8455f125ac,09/08/2023 10:50,11/08/2023 12:17,11/08/2023 13:23,11-Aug-23,GHAZIABAD,LifeStyle,2159,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
9619471f-6543-432a-98e8-fa5b10c685be,Inbound,Returns,Wrong,You are rejected my replacement query which i mentioned with proofe. i mentioned all proofe on your site.,f876b89b-6fd6-4d29-a981-fcbd0eb42fae,05/08/2023 13:07,11/08/2023 17:10,11/08/2023 17:17,11-Aug-23,SURAT,Electronics,1099,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ed1fb1ea-a09d-4896-8e72-c24bec71ddba,Inbound,Returns,Return request,,b6c6f7f9-5c7a-4835-a29c-aa1d8a08d66f,02/08/2023 04:59,11/08/2023 17:57,11/08/2023 21:19,11-Aug-23,PANAGARH,Affiliates,65,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
54c1db3c-2f79-4f63-af14-c0f0a5ecdea9,Inbound,Returns,Reverse Pickup Enquiry,,d2f584b1-d942-4d83-8b08-8831d7e81bba,01/08/2023 00:25,11/08/2023 20:29,11/08/2023 20:33,11-Aug-23,KOLKATTA,Books & General merchandise,80,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e4c5a4c7-62a9-454c-964f-52ca000d4f91,Inbound,Order Related,Delayed,Good response,ef89b13b-1063-4466-9a21-06b6353cd932,08/08/2023 20:41,12/08/2023 08:44,12/08/2023 08:45,12-Aug-23,SURAT,Books & General merchandise,598,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
7a44d4c8-8956-4178-8362-2755c4cf235a,Inbound,Returns,Fraudulent User,,b1074a20-8457-482f-ba71-0a26eb3f7a89,09/08/2023 12:49,11/08/2023 20:42,11/08/2023 20:50,11-Aug-23,DURGAPUR,Home Appliences,2599,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d41aa3e2-37eb-499b-97f2-0dd95f4f118a,Inbound,Returns,Reverse Pickup Enquiry,Good conversation ,,,12/08/2023 06:51,12/08/2023 06:54,12-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
72f11935-9eec-4a34-952b-33ce228141aa,Inbound,Shopzilla Related,Account updation,,,,12/08/2023 09:52,12/08/2023 12:10,12-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
189da36c-dbf0-47c8-a992-dd43c3e3c288,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:34,12/08/2023 15:37,12-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
e5caa6fe-4093-42ed-ae22-e35cfad01e86,Inbound,Order Related,Installation/demo,,,,12/08/2023 16:09,12/08/2023 16:12,12-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
2d7bd1b5-25e1-4521-99de-ab0a83a4079e,Inbound,Order Related,Invoice request,,,,13/08/2023 00:23,13/08/2023 00:24,13-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
add01273-cc0d-4251-ae88-83c9bb7e44d3,Inbound,Returns,Return request,Thanks,,,13/08/2023 19:21,13/08/2023 19:22,13-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
0e5d8d43-9fed-45c6-a457-540723762651,Inbound,Order Related,Order status enquiry,,ae0f3f1d-c179-432f-b97d-7cb733ff17fe,05/08/2023 08:38,12/08/2023 11:40,12/08/2023 11:42,12-Aug-23,DHANBAD,Books & General merchandise,21999,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
838e6df0-cec7-4ebc-887c-751ce610666f,Inbound,Returns,Fraudulent User,,5127231d-8df6-4831-9f01-1601d42cbb37,23/07/2023 08:49,12/08/2023 16:26,12/08/2023 16:27,12-Aug-23,VISHAKHAPATNAM,Home Appliences,849,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
893d237c-8320-4ea9-8d49-e77c9a2ea3ec,Inbound,Returns,Reverse Pickup Enquiry,Please ask your courier partners to train the delivery boys. They don't have a common sense and i request you to send another delivery guy for my pickup he is rejecting my return request on his silly untrained behaviour. If this situation exists today also then i will beat him to death.The. Only i will be satisfied.,c0fe3504-2dd4-4543-9ac9-9d9afefc635b,04/08/2023 08:42,11/08/2023 07:25,11/08/2023 07:26,11-Aug-23,SEHORE,LifeStyle,581,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
5d52cd2b-4af4-44ed-a7bd-f74a9c900088,Inbound,Refund Related,Refund Enquiry,,1460eaa8-ceb0-40e6-a9ee-0b0dda1bca9c,10/08/2023 18:58,12/08/2023 13:57,12/08/2023 14:02,12-Aug-23,BARPETA,Mobile,13974,1986,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ef97f052-6337-4766-a7e4-bc32bcb130f0,Inbound,Refund Related,Refund Related Issues,,be695217-a3d4-4094-a07b-0edff27d8dee,25/07/2023 09:42,11/08/2023 08:28,11/08/2023 08:45,11-Aug-23,NAGPUR,Mobile,32999,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
57332feb-1c8e-4cea-9217-58de683029a6,Inbound,Returns,Reverse Pickup Enquiry,,678f6e4a-df50-4af4-bf86-61728f2cd198,02/08/2023 18:45,11/08/2023 13:39,11/08/2023 17:41,11-Aug-23,JAMNAGAR,LifeStyle,849,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
a572a60f-8312-4b25-93d2-d6993cdd3434,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:34,12/08/2023 19:37,12-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
a71b79f8-6ec4-4f81-9782-200b76f0a1a0,Inbound,Order Related,Installation/demo,,,,13/08/2023 21:50,13/08/2023 22:35,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
b07da3b9-f495-4af8-97d8-4de087627d02,Inbound,Order Related,Invoice request,Need correct payment invoice.,2d27ee70-1fba-456f-b56f-8c254a80de31,08/08/2023 11:42,11/08/2023 00:35,11/08/2023 09:46,11-Aug-23,NEW DELHI,Home,260,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
1c502e53-641f-4005-ad46-b5718d4eed78,Inbound,Returns,Reverse Pickup Enquiry,Nice,86099c2a-acd9-4726-b06e-3fa919c4780d,09/08/2023 08:39,11/08/2023 00:24,11/08/2023 00:28,11-Aug-23,BHUBANESWAR,Electronics,1399,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
7e8c279c-6051-4b6b-b4a7-ae95bd6523e9,Inbound,Returns,Return request,,803ba984-ee2f-40b2-8639-02bf8e86f981,28/07/2023 11:06,11/08/2023 11:09,11/08/2023 11:11,11-Aug-23,NEW DELHI,Electronics,1299,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
0a1074c6-3c5b-4a0d-a9c9-4196d81aaa5b,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 12:49,12/08/2023 12:59,12-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
74fd582e-2032-4d0a-bacd-3a3fc14821a3,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:36,12/08/2023 13:37,12-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
b6b2ea79-4165-4e07-8abf-7684aa09b9e8,Inbound,Returns,Return request,,,,12/08/2023 15:07,12/08/2023 15:11,12-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
0816d9de-43e9-4b33-baa9-94d6d46762f5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:21,13/08/2023 08:34,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
902c87ee-07f5-4f64-a69e-b798a5bf4d93,Inbound,Order Related,Installation/demo,,,,12/08/2023 21:53,13/08/2023 08:50,13-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
e5179781-026a-428e-b6d5-fecfe94f4bf4,Inbound,Order Related,Installation/demo,Bad,,,13/08/2023 12:13,13/08/2023 14:28,13-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,1
cc104dd4-c103-46e6-b134-ecbe2eeaafc9,Outcall,Returns,Missing,,,,13/08/2023 22:47,13/08/2023 22:49,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
f3be2f8b-6c17-40c6-af9c-a6b178782198,Inbound,Returns,Return request,,f5885ed6-1323-4602-bc27-38db8958a1de,31/07/2023 11:28,11/08/2023 09:14,11/08/2023 09:23,11-Aug-23,KOLKATA,Electronics,1299,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
fdfc2302-6555-422a-a756-ef14d11da7bc,Inbound,Returns,Wrong,Good work,3a491cfb-395b-472d-a8e1-70ee2be38b4e,08/08/2023 07:44,11/08/2023 20:23,11/08/2023 20:25,11-Aug-23,ERNAKULAM,Electronics,1260,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
71d92ef2-1f0e-4404-a889-93b746a8ec37,Outcall,Returns,Wrong,excellent experience ,a6efedc3-c364-4345-ac33-a4c938652a52,05/08/2023 20:55,13/08/2023 18:42,13/08/2023 18:47,13-Aug-23,PAYAL,Electronics,955,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
7dbf94b1-a6c5-4284-b68e-71241b85b709,Inbound,Returns,Reverse Pickup Enquiry,Reaqest call book mark option is update in aap,,,12/08/2023 13:46,12/08/2023 13:49,12-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
ce8429f6-5412-4ca3-bf1a-21ab09277841,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 09:29,13/08/2023 09:30,13-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
be1227ee-83dd-4e8c-b5ed-a83c3ef01b82,Inbound,Returns,Return request,Good gitanjali ,,,13/08/2023 11:27,13/08/2023 11:29,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
eb2d3789-129a-4ae7-a552-475bce518e1f,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 16:33,13/08/2023 16:34,13-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
445a4955-790b-42f0-8b38-abef62119ae6,Inbound,Returns,Fraudulent User,,b157d0a4-ec09-4719-9d8d-b14af4ba68be,07/08/2023 22:14,09/08/2023 21:56,12/08/2023 14:33,12-Aug-23,BURDWAN,Books & General merchandise,71,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,1
29e825ae-61c7-4670-acb2-8605152b2713,Outcall,Returns,Missing,,32ad8967-cedd-4c09-9375-74cf2b81d215,02/08/2023 21:24,11/08/2023 11:22,11/08/2023 11:28,11-Aug-23,TINSUKIA,Electronics,1095,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
b9322483-245c-4414-8b8c-d8f31158ba7c,Inbound,Returns,Service Centres Related,Thank you but pls solve my issue in minimum time?,34829eca-ff28-4c4d-93f1-c3f260e94add,12/06/2023 20:21,11/08/2023 10:17,11/08/2023 10:18,11-Aug-23,AHMEDABAD,LifeStyle,299,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
e7337ed3-adc4-4521-8749-b05675435aa5,Inbound,Returns,Reverse Pickup Enquiry,,be8cb517-0258-47c6-84a2-d5e8517631a1,06/08/2023 00:20,11/08/2023 22:05,12/08/2023 13:09,12-Aug-23,RATIA,Electronics,1699,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
56cb2895-c9ec-47bb-be08-8aeece5c53a5,Inbound,Returns,Wrong,,,,13/08/2023 14:35,13/08/2023 14:36,13-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
5e489765-10f0-4f6a-9cf1-e74edb4e256a,Outcall,Returns,Reverse Pickup Enquiry,I found him the best customer executive on Shopzilla in so many days because he was fully focused on my problem and good and simple communication skill. I like it. ,,,12/08/2023 17:22,12/08/2023 17:26,12-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
dc3ab142-b1bc-402e-b846-d3466f5da4c2,Inbound,Order Related,Delayed,,,,13/08/2023 20:40,13/08/2023 20:56,13-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
037633df-b3d1-4746-a6e0-0eb774d23eb5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:03,13/08/2023 15:03,13-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
18c0226c-9a7b-40b3-900c-9fc79475faf2,Email,Refund Related,Refund Enquiry,I am happy ,,,13/08/2023 17:00,13/08/2023 18:57,13-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,4
f78f3a66-cba4-40a5-b662-862c3541967a,Outcall,Refund Related,Refund Related Issues,,,,13/08/2023 22:52,13/08/2023 22:54,13-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
a572a294-d868-4675-832e-59cd929e6957,Email,Order Related,Delayed,Bad,1ac280de-3f33-41b5-b41d-4fc5ba05caf4,05/08/2023 10:05,13/08/2023 18:37,13/08/2023 21:46,13-Aug-23,KANCHIPURAM,Electronics,287,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
4424c027-a409-471a-a90e-7fd4a71d348e,Inbound,Returns,Service Centres Related,,b0ff2514-5679-4da5-af13-63396a0920c1,04/08/2023 00:13,11/08/2023 09:41,11/08/2023 09:48,11-Aug-23,REWARI,Mobile,9999,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
6ae77b6b-b3c0-4b87-9aa2-c5c45bada2e9,Inbound,Order Related,Delayed,,36010e00-2928-4808-a12c-36dd7a5d56c5,29/07/2023 22:40,10/08/2023 11:18,11/08/2023 08:46,11-Aug-23,CUTTACK,Home,151,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
386eead8-ba09-45a1-ae25-63035d1201a4,Inbound,Returns,Damaged,,14a3bd75-5857-4be9-825a-6f95e5ac4abb,07/08/2023 09:04,10/08/2023 23:58,11/08/2023 00:01,11-Aug-23,BAREILLY,Books & General merchandise,43,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
a8b02a2a-6e94-4d0d-8709-b9d570eeeac7,Inbound,Cancellation,Not Needed,,5b190389-550f-4b78-a7b5-4b01b1161c8f,11/08/2023 00:20,12/08/2023 21:36,12/08/2023 21:38,12-Aug-23,THANE,LifeStyle,1101,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6a34861e-a336-42fc-8efe-3391e1850360,Inbound,Returns,Fraudulent User,,,,12/08/2023 05:05,12/08/2023 16:27,12-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
7891c062-d882-48b3-94c0-d6eccb866e65,Inbound,Refund Related,Refund Enquiry,Do,,,12/08/2023 18:04,12/08/2023 18:18,12-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
f4fe2134-cddc-4b6c-a245-0f884db56203,Inbound,Returns,Wrong,,,,13/08/2023 17:33,13/08/2023 17:34,13-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,1
4cde018d-58d0-4e7e-a250-3d7f08677830,Outcall,Product Queries,Product Specific Information,No,,,13/08/2023 17:01,13/08/2023 17:03,13-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
85001384-784a-4ce4-b088-bfeba7d16ccb,Inbound,Returns,Service Centres Related,,2c738354-fef2-47a5-8b61-9a6c370edfcb,15/07/2023 14:31,11/08/2023 17:56,11/08/2023 18:08,11-Aug-23,KANYAKUMARI,Electronics,10999,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b0003309-3290-42c8-b96f-0fae4b51e14a,Inbound,Returns,Service Centres Related,,14bdf5c0-fb18-4f22-b45b-dc378d568594,19/07/2023 10:16,11/08/2023 12:25,11/08/2023 12:28,11-Aug-23,KHANNA,Electronics,35490,,Jeremy George,William Park,John Smith,31-60,Morning,3
9491c9d7-1917-4858-a715-3b9bb94365a1,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 18:42,11/08/2023 18:53,11-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4ad0f7ff-15b7-4a4e-b425-bdb7e589fb64,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 19:08,11/08/2023 19:28,11-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,4
c454dc2d-5cae-4f2e-9ce0-2b659dc4aa5a,Outcall,Order Related,Order status enquiry,,7b6f5cd3-5e6e-4c08-9f13-7ac3b0eb6a12,28/07/2023 22:15,11/08/2023 21:58,11/08/2023 21:59,11-Aug-23,KUPWARA,LifeStyle,999,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,3
40438c50-f0ef-4ab6-b34c-8b347e065e90,Outcall,Returns,Reverse Pickup Enquiry,,8674d728-3ffa-4903-bd87-d407d0d9ae2d,25/07/2023 16:26,11/08/2023 21:56,11/08/2023 21:59,11-Aug-23,CHENNAI,Home,220,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d456567d-d93c-434a-aafc-06da1e84e35d,Inbound,Order Related,Delayed,,,,13/08/2023 21:00,13/08/2023 21:18,13-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
7ce416d6-97dc-496d-9295-9a302946e47d,Inbound,Returns,Service Centres Related,Keep review on warranty and reutrn policey with brand agreement on randomly whether company obey the agreement or not towards yours valuable customers ,00962f7e-ef2a-49fa-bf10-ddce81d2a31d,07/08/2023 20:28,12/08/2023 15:14,12/08/2023 15:50,12-Aug-23,CUTTACK,Electronics,797,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
25a0a209-d412-4ba9-a525-50f1796eec99,Inbound,Order Related,General Enquiry,,9ae1c5ab-b6c4-4787-8c82-2b161c289463,27/07/2023 21:16,10/08/2023 21:08,12/08/2023 20:26,12-Aug-23,HYDERABAD,Electronics,1199,,Mike Fields,Madison Kim,John Smith,>90,Split,3
a7640e0d-30cd-4e45-8d50-a5447ccf5fa9,Inbound,Returns,Exchange / Replacement,,78b441c5-9bbd-49e9-8755-af61be23549b,08/08/2023 10:14,13/08/2023 16:09,13/08/2023 17:54,13-Aug-23,BANGALORE,Mobile,31999,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,3
eb777217-352f-4cb3-982f-160ea3bef4f8,Inbound,Order Related,Order status enquiry,Very good ,f1258d2b-c7c6-4ab6-8cac-ff4c1b1aa236,07/08/2023 13:58,11/08/2023 15:56,11/08/2023 15:58,11-Aug-23,JHAJJAR,Electronics,229,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
5de339f7-2c91-4c43-927e-4dfd459ea164,Inbound,Returns,Reverse Pickup Enquiry,,214a9cfc-43e2-4cd5-a314-19474a14473d,08/08/2023 22:56,11/08/2023 20:21,11/08/2023 20:24,11-Aug-23,AHMEDABAD,Electronics,4993,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
386b1a3c-9384-4511-b1c4-9706c47bc211,Outcall,Order Related,Invoice request,,11eb6567-6624-411a-a4e0-f96ff274a9a1,05/08/2023 22:18,11/08/2023 23:19,11/08/2023 23:34,11-Aug-23,MEERUT,LifeStyle,1699,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
bca634dc-83d9-4dbe-837b-8eecf073210d,Inbound,Payments related,Wallet related,,,,12/08/2023 09:44,12/08/2023 09:47,12-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
e163d757-35e8-4d44-946e-065de72c833e,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:49,12/08/2023 11:02,12-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
f5249d89-c001-4e23-aaaf-de78b0f57621,Inbound,Returns,Return request,,,,12/08/2023 18:42,12/08/2023 18:43,12-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
42204713-2b21-41ed-91cb-c5e78cf10931,Inbound,Returns,Fraudulent User,Thanks,,,12/08/2023 20:39,12/08/2023 20:41,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c80e80ee-39da-4e38-b7a6-770b485b7d98,Inbound,Order Related,Invoice request,Good,,,12/08/2023 21:03,12/08/2023 21:05,12-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
35fb7ec4-6234-43f8-b5c7-df54cd54d577,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:00,12/08/2023 22:01,12-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
b469c36a-8e24-4284-b998-2e04db3a8df6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:42,13/08/2023 16:47,13-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,4
8aefb566-498e-4a7a-953d-3802debce6f7,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:37,13/08/2023 16:40,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
4e63bdc5-1624-4e25-80eb-1886a61a6d41,Inbound,Payments related,Payment related Queries,Good communication skill ,,,13/08/2023 21:35,13/08/2023 21:36,13-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
8bc790af-758d-46ed-ab30-3ce67a6020a4,Inbound,Order Related,Delayed,,34c48986-7e85-4bd8-8b3e-e82d1ae23e87,25/07/2023 21:33,11/08/2023 07:24,11/08/2023 07:29,11-Aug-23,SURAT,LifeStyle,436,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
fa0d3d98-970f-4487-9df6-cb960e23da56,Outcall,Returns,Return request,,ba0853df-5c8e-40f9-a54f-5e69cb38e8fe,06/08/2023 10:38,12/08/2023 13:16,12/08/2023 13:28,12-Aug-23,ENGLISH BAZAR,Electronics,899,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fa42c258-96b3-459c-8249-5327f176bf5d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:07,12/08/2023 18:07,12-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
a385a719-d84c-4af1-8612-e5c1c8c36672,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:31,12/08/2023 18:32,12-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
1d80d291-af44-45b7-88ec-4ce77c17dca3,Inbound,Returns,Return request,,ba17afb3-472f-48b5-9309-3c75cf55ce2b,03/08/2023 22:46,11/08/2023 19:47,11/08/2023 19:52,11-Aug-23,JAIPUR,Electronics,1599,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a0c004a6-340d-4ebc-b7a0-d8217cdf0314,Email,Order Related,Installation/demo,,721addbe-943c-41e7-b63c-1d2ece53e76a,02/08/2023 06:29,11/08/2023 20:08,12/08/2023 06:01,12-Aug-23,LUCKNOW,Mobile,19999,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,2
a0fe5f3e-21a7-4189-a959-91af92354f17,Email,Order Related,Installation/demo,,,,12/08/2023 18:57,12/08/2023 19:16,12-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
8d7a6415-fef8-45a3-a6c6-79d379b8e6dd,Inbound,Returns,Service Centres Related,,,,13/08/2023 08:41,13/08/2023 08:44,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
d5268069-4415-496b-952b-db56abc96328,Inbound,Returns,Return request,Well spoken to customer service representative,,,13/08/2023 17:36,13/08/2023 17:55,13-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
5b084921-e3d0-4f27-989f-bea2e02209f7,Inbound,Payments related,PayLater related,,,,13/08/2023 23:21,13/08/2023 23:24,13-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
7896aa36-ee0f-4322-9588-8498aeab4bc4,Inbound,Feedback,UnProfessional Behaviour,So good,303efc48-c6c5-4a9b-98e2-6c72d09fcca5,06/07/2023 18:58,11/08/2023 18:20,11/08/2023 18:23,11-Aug-23,SOHAGPUR,Furniture,849,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
431f01d0-24b4-4582-ad58-49f265ecd7b8,Email,Order Related,Delayed,Work on delivery ,d4213ff1-6c4d-460d-bbbd-db3bcb0c2e94,06/08/2023 22:04,13/08/2023 21:45,13/08/2023 21:53,13-Aug-23,HYDERABAD,Home,899,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
063a7343-5564-45f9-9478-1f5dd65e9074,Email,Feedback,UnProfessional Behaviour,,408d5568-1a4d-43b3-8b76-caecb2f4a2f0,05/08/2023 15:13,11/08/2023 00:24,11/08/2023 00:31,11-Aug-23,MORADABAD,Books & General merchandise,850,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
198880f4-8325-4176-8921-4a64b96d727d,Inbound,Returns,Wrong,Iam happy ,6aeda9a6-4616-4428-978c-a2160f001577,07/08/2023 12:26,11/08/2023 10:58,11/08/2023 10:59,11-Aug-23,BURDWAN,Electronics,1299,,Timothy Henry,William Park,John Smith,31-60,Morning,5
a07dec16-a9ad-4c76-ac44-772743f7304a,Inbound,Order Related,Installation/demo, Good,55dde3cc-d515-4801-b736-a20275338825,03/08/2023 21:03,11/08/2023 09:55,11/08/2023 10:03,11-Aug-23,NADIA,Mobile,7499,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
130b1e88-6936-4773-817f-ceae89f677c0,Inbound,Returns,Return request,Poor support. Not have any information and they tell only technical issue can not do anything. Non sense service,,,12/08/2023 17:23,13/08/2023 09:35,13-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
3a630ce8-f063-405b-9a89-fc2f5c4797b9,Inbound,Order Related,Delayed,Nice ,e4720f8a-804e-4432-a3c2-8f64d570bbb8,06/08/2023 23:22,12/08/2023 18:09,12/08/2023 18:14,12-Aug-23,MUNDRA,Home,92,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
22a079bb-5465-4617-b9d3-877e60562143,Email,Returns,Reverse Pickup Enquiry,,bb76fdf5-f489-49ad-9290-6ee5ffc95b48,07/08/2023 12:48,13/08/2023 00:16,13/08/2023 00:27,13-Aug-23,ARAMBAGH,LifeStyle,241,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
ea40eff5-4c5c-46f1-88e0-ce7cc00fe8cc,Inbound,Returns,Reverse Pickup Enquiry,,35b8dca9-b66b-45ef-a716-d56335a9d2cb,28/07/2023 12:32,11/08/2023 10:13,13/08/2023 21:41,13-Aug-23,VARANASI,Electronics,1099,,Susan Wolf,Emma Park,John Smith,31-60,Morning,2
7fbebd20-a324-45c0-93e4-b1761fe46d81,Inbound,Returns,Return request,Don't allow non loyal vendor,40cd4ec9-ed27-432b-91cf-372604770d0a,07/08/2023 14:44,11/08/2023 11:14,11/08/2023 11:23,11-Aug-23,NEW DELHI,Home,160,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
6afe83f7-3de8-467d-a99f-8fcfa006a0f1,Inbound,Returns,Reverse Pickup Enquiry,,44d8386f-aad2-4d37-9dc6-d7bb1dfcf320,06/08/2023 21:19,13/08/2023 20:46,13/08/2023 21:14,13-Aug-23,KOLKATA,LifeStyle,348,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
a30a8d3c-c6d4-4bb8-9fed-b36ed6a835ca,Inbound,Order Related,Unable to track,,abf62559-34a6-4511-93c4-b7cb8cbada17,26/07/2023 10:56,11/08/2023 22:25,11/08/2023 22:26,11-Aug-23,LUCKNOW,LifeStyle,1036,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
d215f225-665a-4e17-9283-49218b454057,Inbound,Returns,Reverse Pickup Enquiry,I am deleteting Shopzilla I will use SuperBuy from now,,,12/08/2023 20:19,12/08/2023 20:27,12-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
dc21d325-6cd7-40ba-ac70-bfbd8e0d10dc,Inbound,Returns,Service Centres Related,,,,13/08/2023 09:35,13/08/2023 09:37,13-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
7649a827-ea25-4ff7-8771-b567d3f9b8cf,Outcall,Order Related,Customer Requested Modifications,,,,13/08/2023 14:10,13/08/2023 14:12,13-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
ec4df866-1632-4ae7-82ac-91191710542e,Inbound,Returns,Reverse Pickup Enquiry,,cc572262-bced-4994-8355-1814a8443ffa,27/07/2023 18:48,11/08/2023 19:14,11/08/2023 19:16,11-Aug-23,MEERUT,Electronics,855,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,2
f9ff6017-5e77-489e-9e95-6692059c8ecb,Inbound,Returns,Return request,,5ff90f11-b4bf-414d-b553-5de6d426099c,02/08/2023 20:28,13/08/2023 08:03,13/08/2023 08:10,13-Aug-23,RAMGARH,Electronics,1094,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,2
b03b6281-1f4f-4a75-a987-4e8ad5ced331,Inbound,Shopzilla Related,General Enquiry,My call was disconnected ,,,11/08/2023 08:03,11/08/2023 08:08,11-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
64b3ed3a-dfd8-4429-b77c-ca5b2771e8dd,Outcall,Order Related,Installation/demo,,f50c91f7-3b44-4326-8c5e-d6a6ab11616e,07/07/2023 17:49,11/08/2023 10:56,11/08/2023 11:20,11-Aug-23,MUMBAI,Electronics,3999,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d643684c-4a55-4d5d-a877-b40f066a3cd9,Inbound,Returns,Service Centres Related,Best,,,12/08/2023 14:32,12/08/2023 14:50,12-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
a16d7a55-de01-405c-81e3-c48aa9f469ac,Inbound,Returns,Reverse Pickup Enquiry,Process is so lengthy plz short this ,,,13/08/2023 16:59,13/08/2023 17:01,13-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,4
6ef5bf0b-4257-46ad-98cb-f69641b61abf,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 23:07,13/08/2023 23:08,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
48561e1f-b99e-4d53-b493-4e4d7ffdbd9b,Outcall,Returns,Reverse Pickup Enquiry,,6dd1c2ca-9cf9-4efc-9797-695ad84dc959,29/07/2023 23:27,12/08/2023 20:52,13/08/2023 09:26,13-Aug-23,NAWABGANJ,Home,303,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
786ab666-d8a1-4cc0-8ff0-d919c57a6966,Inbound,Returns,Return request,,ac7ddf36-9f9e-4429-a500-f69e907b289f,29/07/2023 13:09,11/08/2023 15:05,11/08/2023 15:13,11-Aug-23,TALCHER,Books & General merchandise,449,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
b614f71c-b3c0-45eb-ac0c-3094421988d1,Inbound,Returns,Reverse Pickup Enquiry,Nyc job ,,,13/08/2023 11:05,13/08/2023 11:25,13-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
935a8a2d-ddf8-43e1-bfc0-96173913d525,Outcall,Returns,Fraudulent User,,,,13/08/2023 15:26,13/08/2023 15:34,13-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
73edbc5e-97fb-4c41-b209-a2a40e9d35f3,Inbound,Refund Related,Refund Related Issues,,30516343-2300-4937-962e-07de64860c79,04/07/2023 23:39,12/08/2023 11:25,12/08/2023 11:28,12-Aug-23,FAIZABAD,LifeStyle,949,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
24674b29-459e-4f9e-8cb0-4f509548b50c,Inbound,Returns,Reverse Pickup Enquiry,,8a7bb615-0242-4829-be7d-af6be7059a85,30/07/2023 21:50,10/08/2023 10:41,12/08/2023 14:30,12-Aug-23,BEGUSARAI,Home,734,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
72ff4607-cd32-4b66-84c1-8798494bd06a,Inbound,Returns,Reverse Pickup Enquiry,Good everything ,b158ae29-4996-423d-a9bf-256c89537497,05/08/2023 21:29,11/08/2023 09:50,11/08/2023 09:53,11-Aug-23,NEW DELHI,LifeStyle,558,,William Carey DVM,William Park,John Smith,61-90,Evening,4
0d40ce91-3098-49aa-a0b1-b046a54d2bc0,Inbound,Returns,Reverse Pickup Enquiry,Good,a0d854d5-1f5e-40a4-97eb-a6a6230640d9,04/08/2023 18:42,11/08/2023 17:56,11/08/2023 17:56,11-Aug-23,EAST GODAVARI,LifeStyle,299,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
b37ddd76-8201-4c6d-8553-a4f94881d75b,Inbound,Cancellation,Not Needed,Thanks ????RAM RAM ??,,,12/08/2023 09:16,12/08/2023 09:36,12-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b60f04c7-9ae6-40c6-9b5c-ee2bcf79c2e3,Inbound,Returns,Return request,Product not returned and pls return my payment,,,12/08/2023 09:50,12/08/2023 18:21,12-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
d07fa162-bfd3-489c-80f5-12b5a2515d76,Email,Returns,Return request,,,,12/08/2023 18:01,12/08/2023 18:03,12-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
140fb113-cb56-4a81-adc1-893ef70211f5,Inbound,Returns,Wrong,,,,13/08/2023 20:19,13/08/2023 20:26,13-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
08771d15-ab51-4ed0-95ec-4f3075f6f458,Inbound,Refund Related,Refund Enquiry,?????,d1e0e091-2393-48f3-9e8e-f5164a747cee,06/08/2023 15:13,11/08/2023 09:54,11/08/2023 09:57,11-Aug-23,CHITTORGARH,LifeStyle,199,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
64b4616f-4f06-431a-8d69-11078d2cd3e9,Inbound,Payments related,Online Payment Issues,Thanks,,,11/08/2023 19:57,11/08/2023 19:59,11-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
02fca046-ea4b-4418-a2a2-b2811c452b69,Inbound,Order Related,Order status enquiry,Good ,,,12/08/2023 18:03,12/08/2023 18:06,12-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
4c9e97fa-ee78-4feb-a42f-2c5dc0b12467,Outcall,Order Related,Installation/demo,,,,13/08/2023 11:51,13/08/2023 15:22,13-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
b1efcf01-19f3-4410-a381-13535bec1476,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 14:21,13/08/2023 14:25,13-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
9f8bedb2-88d6-40d6-bb68-534d2b6e46dd,Inbound,Order Related,Order status enquiry,,,,13/08/2023 20:12,13/08/2023 20:13,13-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
ff235039-2945-4b3d-9ca1-1d64f6485f1f,Inbound,Order Related,Delayed,,f01479fa-8cbb-49df-823c-5d2f5584d2e1,17/06/2023 22:00,11/08/2023 14:56,11/08/2023 15:02,11-Aug-23,BHILAD,Electronics,504,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
95290f2b-3a57-4c93-983c-c891a2728a8b,Inbound,Returns,Return request,,3ded70be-8643-4a7b-9da7-f6ea75f72957,02/08/2023 13:37,13/08/2023 07:05,13/08/2023 07:16,13-Aug-23,BASTI,Electronics,1614,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
e5b21501-c531-4e03-a329-16fe0ac0ffc6,Inbound,Returns,Missing,,a9985bc5-5a45-4489-990d-fa93d5cdf46b,04/08/2023 12:00,11/08/2023 10:13,11/08/2023 10:15,11-Aug-23,KATIHAR,Electronics,899,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
49fe5781-91b5-4964-b57d-a836a1c1f1c5,Inbound,Returns,Missing,Costumer Care service is very good,bbca38ea-0145-45b5-86e8-17317f5b446f,21/07/2023 15:18,11/08/2023 13:04,11/08/2023 13:06,11-Aug-23,LAMBI,Electronics,999,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
db324e10-58bb-45e8-a29f-57f4cb624677,Inbound,Order Related,Installation/demo,,15239bc2-4ba7-4aae-935d-2f76e0a62293,08/08/2023 23:48,11/08/2023 18:00,11/08/2023 18:05,11-Aug-23,THANE,Electronics,69999,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
1cf41443-ec55-4fa6-98a9-4ce4b4c10f37,Inbound,Order Related,Invoice request,,9a6eac39-719b-4414-a329-f89578b10b10,08/08/2023 19:35,12/08/2023 17:06,12/08/2023 21:38,12-Aug-23,MUMBAI,Mobile,14999,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
25d3eae0-3d3d-49de-8703-e273df572d03,Inbound,Returns,Service Centres Related,Worst service i have ever seen noone is responsible for customer's complaint or satisfaction.,839befbd-c544-42a8-8fcc-9efc1d14ab97,10/07/2023 13:41,11/08/2023 08:23,11/08/2023 08:28,11-Aug-23,LUDHIANA,Electronics,1199,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
4b96f583-846e-41f5-8ba4-e3270ba70bb1,Inbound,Returns,Missing,,0efea13d-e815-48d1-bbe2-547a21e48abf,08/08/2023 18:40,11/08/2023 14:14,11/08/2023 14:28,11-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,260,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
d29bd33d-0a78-40e9-acd3-009909f601d6,Inbound,Returns,Return request,,,,12/08/2023 04:28,12/08/2023 04:29,12-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
a4ab66ed-70ae-4364-b763-c61040e61a3a,Inbound,Returns,Reverse Pickup Enquiry,Please solve matter ,,,12/08/2023 06:45,12/08/2023 06:47,12-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
5a17d7f1-6e95-4538-be50-7c6a5b426c77,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:27,12/08/2023 11:29,12-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
0253be8c-b058-4be3-9b84-0d584960efb3,Inbound,Order Related,Order status enquiry,Excellent service ,,,12/08/2023 19:45,12/08/2023 19:49,12-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
a1c99f05-ab9a-4b15-b1b8-2b0a29229ef0,Inbound,Order Related,Order status enquiry,,,,13/08/2023 07:16,13/08/2023 07:18,13-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
f0a1a9c9-959a-46ad-baa6-f173249f74a4,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:40,13/08/2023 11:42,13-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9a4b4c7b-c629-4933-b113-9958d82244bd,Inbound,Product Queries,Product Specific Information,Good,,,13/08/2023 18:34,13/08/2023 18:35,13-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,4
a01524ae-26c4-4535-abc0-97e314a9d074,Outcall,Returns,Return request,Make sure and check reviews and types of seller on Shopzilla,,,13/08/2023 20:46,13/08/2023 21:01,13-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
f71c79c5-d609-4568-ae2d-b08308f96d59,Inbound,Feedback,UnProfessional Behaviour,Ok,e556bf7d-a199-462f-be47-6c80d1029b69,01/07/2022 07:00,13/08/2023 12:21,13/08/2023 12:53,13-Aug-23,GREATER NOIDA,Home Appliences,1299,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6159fea7-36f5-4dcf-8055-f37b3ae41560,Inbound,Returns,Service Centres Related,Keep smiling face to the customer,f35a423a-7266-4e79-9a87-275d1d4ad926,13/07/2023 21:38,11/08/2023 08:37,11/08/2023 08:42,11-Aug-23,HOWRAH,Home Appliences,9999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
30998b76-03d0-4102-89d0-1543c62065b1,Outcall,Order Related,Order status enquiry,,9336c77b-2139-4ec6-b916-2cd2e016abd2,03/08/2023 13:46,11/08/2023 17:37,11/08/2023 17:50,11-Aug-23,KARNAL,Mobile,19999,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
96393eaa-b099-494c-bef8-627b67db4c0e,Inbound,Returns,Fraudulent User,,dc4d20ae-13a6-4fb4-9652-8395e9c89d26,06/08/2023 08:43,11/08/2023 19:36,11/08/2023 19:41,11-Aug-23,VADUJ,Electronics,199,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
9fb07de2-6a28-4a66-bf0b-9b0d4bf38492,Inbound,Returns,Missing,,,,12/08/2023 13:46,12/08/2023 14:11,12-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2e2abce0-48e8-4a8a-acd9-47e3138fbc50,Email,Order Related,Delayed,,,,13/08/2023 20:37,13/08/2023 21:19,13-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
53002d23-6141-4f26-8042-cafceadfe2c6,Inbound,Order Related,Delayed,,c7b39d8d-5b47-4609-ba1f-224989611e90,04/08/2023 21:16,11/08/2023 14:32,12/08/2023 18:47,12-Aug-23,MANANTHAVADY,Mobile,31999,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
badfbdd2-19af-459a-9cc4-0205ddd4fc40,Inbound,Returns,Reverse Pickup Enquiry,Good coustomer care service from Shopzilla ,ec5f01dd-9f72-4047-9f96-fa9418c99085,25/07/2023 13:25,11/08/2023 12:43,11/08/2023 12:45,11-Aug-23,TARANAGAR,LifeStyle,929,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
2910a672-81b9-4c26-8350-e9b550f3e462,Inbound,Offers & Cashback,Affiliate Offers,,e7bb69bd-d44f-4410-99c1-2758fe35e1bf,07/08/2023 16:08,10/08/2023 21:26,12/08/2023 18:16,12-Aug-23,KANPUR,Mobile,19999,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
3315f5ed-a2d4-4d2f-8dff-d25ad01146b1,Inbound,Order Related,Delayed,"third class service of Shopzilla customer care , not getting customer problem , given fake promises ",b5b97bd7-997c-4aa1-a054-0f709475330a,06/08/2023 20:24,11/08/2023 16:39,12/08/2023 08:41,12-Aug-23,THANE,Home,2472,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
2038b1a3-df16-4400-b1cb-e47f25b08fb6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:22,12/08/2023 16:24,12-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,3
4ede00ea-9a8a-42ee-895e-0d3f21319555,Inbound,Order Related,Delayed,Thank you for contacting me and kind enough to address customer issue,,,12/08/2023 23:15,12/08/2023 23:17,12-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
5d70a194-59d1-4f00-b2cc-7817485c21ca,Inbound,Returns,Fraudulent User,Help desk option is not understand sometimes ,,,13/08/2023 08:03,13/08/2023 08:06,13-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
a274c111-142d-46a7-962d-d3b7eb4ad46a,Inbound,Returns,Return request,Make seller fair with coustomer ,,,13/08/2023 19:10,13/08/2023 19:12,13-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
764b9eca-41ba-4d1c-a395-ff72ef0b4f01,Outcall,Refund Related,Refund Enquiry,Excellent service. ,36fea4a4-e23e-44f8-bec0-33101da2b783,01/08/2023 15:16,13/08/2023 16:31,13/08/2023 16:35,13-Aug-23,HYDERABAD,Home,299,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b378be7d-5c1a-44b5-8e23-e4a106dca5d6,Inbound,Order Related,Delayed,,27648ef2-02b7-4e98-bd39-bb62332da429,09/08/2023 07:42,11/08/2023 00:23,13/08/2023 08:10,13-Aug-23,CHENNAI,Mobile,7099,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
bd631180-4ae7-47fe-8825-6a110907641f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:51,12/08/2023 10:07,12-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
66f54893-f16c-4616-b455-0ac0a61ac77e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:39,12/08/2023 22:40,12-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
3cfcdf72-be38-463a-8c12-f4d2a172bcac,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 06:26,12/08/2023 06:28,12-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
dfb03ade-c674-4246-b5e5-81a15bc7be7e,Inbound,Refund Related,Refund Enquiry,Very good,,,12/08/2023 10:57,12/08/2023 11:10,12-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
b647a790-86e2-4b48-bd2f-4850fec076b8,Inbound,Returns,Return request,All products will be return policy,,,12/08/2023 12:09,12/08/2023 12:15,12-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
5fa6a609-8d8c-4ae2-b7d8-7b0e7f75a245,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 00:09,13/08/2023 07:05,13-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,2
edd1ad16-a69a-48a5-b20e-659e59041852,Inbound,Returns,Service Centres Related,Very good menrs and services ?? ,,,13/08/2023 11:37,13/08/2023 11:40,13-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
67e5a2ce-1f7a-43de-b4dc-d22a6bad0577,Outcall,Product Queries,Product Specific Information,"No, rest are all good so far. I am happy with Shopzilla overall.",,,13/08/2023 18:39,13/08/2023 18:41,13-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
e7fc03d4-09c4-4d2e-8b6a-fc6c530d3c2f,Inbound,Returns,Reverse Pickup Enquiry,,5cc7ae2e-1c7a-41d1-a952-26d3142d2c3b,30/07/2023 18:31,11/08/2023 15:57,11/08/2023 16:08,11-Aug-23,LATUR,Electronics,34990,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
a7621c83-031d-4817-918f-77f7eb72520a,Inbound,Returns,Reverse Pickup Enquiry,Good ,eeef709e-224e-4ff1-9bbc-6d325b804521,02/08/2023 11:12,13/08/2023 08:07,13/08/2023 11:44,13-Aug-23,LUCKNOW,LifeStyle,309,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
817bb995-4e07-446a-9f7a-0c31248a961b,Inbound,Returns,Fraudulent User,,0de65e20-d034-4e07-861a-75cb76bb89c6,05/08/2023 18:43,11/08/2023 19:33,11/08/2023 20:07,11-Aug-23,ERNAKULAM,Books & General merchandise,329,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
f3275679-e93c-4f5c-9912-759ad5539829,Inbound,Returns,Return request,,,,12/08/2023 08:37,12/08/2023 17:59,12-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
bab44889-09ec-4d19-ad40-4ff5e995b175,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:22,13/08/2023 13:32,13-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
79e634e2-90b5-4a46-9470-85db90043844,Inbound,Returns,Reverse Pickup Enquiry,Consultant was very good and polite...he understood my problem very well...& Resolved my issue.... thanku so much..,,,12/08/2023 20:21,13/08/2023 12:42,13-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
efdea582-da98-4d47-bc04-b2740af9d2a2,Outcall,Returns,Fraudulent User,,,,13/08/2023 22:50,13/08/2023 23:38,13-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
eab90437-712d-487d-98f8-a982d372c344,Inbound,Returns,Reverse Pickup Enquiry,,c1221486-5531-4ca0-95f0-16bfa3e9df6f,20/07/2023 11:02,10/08/2023 07:27,11/08/2023 10:21,11-Aug-23,BUNDI,LifeStyle,1349,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
5f83f89e-34f5-4f63-8ab9-b27f37efdc8c,Inbound,Order Related,General Enquiry,,dcd3069e-f09a-48d7-b345-6e887aabcf84,08/08/2023 15:08,10/08/2023 14:27,11/08/2023 07:42,11-Aug-23,KORAPUT,Electronics,1163,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
931177e0-9593-4033-8fb9-0dce2cf446a5,Inbound,Returns,Reverse Pickup Enquiry,,f0c16d4f-d101-4731-bfef-94674788fba1,04/08/2023 15:34,12/08/2023 11:15,12/08/2023 11:20,12-Aug-23,KRISHNAGAR,Home,280,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,4
934cb698-6616-4c4a-8003-0c2b7190d7bd,Inbound,Order Related,Seller Cancelled Order,,94d149a6-83d9-4a05-a561-480178d69736,09/08/2023 12:09,11/08/2023 10:50,11/08/2023 11:03,11-Aug-23,SATARA,Mobile,16999,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
3b337f9f-1b2f-4262-94b8-d76724b452dd,Inbound,Product Queries,Product Specific Information,Good ,,,12/08/2023 13:27,12/08/2023 13:28,12-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
a62194c5-bbc6-407b-adce-f0ab18369f16,Inbound,Returns,Product related Issues,I need immediately solution please don't wait 3 days,,,12/08/2023 14:51,12/08/2023 14:59,12-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
122bc237-3330-4a9f-91be-084a61aaeddf,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:29,12/08/2023 20:29,12-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
750145fa-5bdc-4e4e-a3a6-313865cb0153,Inbound,Returns,Damaged,Understanding my problem carefully,,,12/08/2023 21:00,12/08/2023 21:13,12-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
dea75ff5-4cf0-48f4-8137-e12d1f3176a0,Inbound,Returns,Wrong,Request to you plz guide your customer care executive to discontinue our call after resolved our issue..,,,13/08/2023 23:06,13/08/2023 23:09,13-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
73c91086-3993-4256-abd1-79547ce132db,Inbound,Order Related,Delayed,,7ec38de1-ea6f-4b76-a097-49c0478b3493,29/07/2023 19:50,12/08/2023 12:59,12/08/2023 13:03,12-Aug-23,BHUBANESWAR,Electronics,1099,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
49a21b75-5805-4298-bdb2-d19aa367662c,Inbound,Order Related,Delayed,Extremely bad experience with customer care executive ,9049245c-c068-4d56-a8ac-563fe1e800ff,03/08/2023 22:23,11/08/2023 19:20,11/08/2023 22:42,11-Aug-23,AHMEDABAD,LifeStyle,239,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,1
1a026ecb-4377-4a0e-9011-fe6add0a1fbe,Inbound,Feedback,UnProfessional Behaviour,,7a5e91a6-72f3-4803-92d2-d13ad31e85cb,03/08/2023 21:09,11/08/2023 12:25,11/08/2023 12:37,11-Aug-23,DOIWALA,Books & General merchandise,25,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
961d12f5-3cc4-456b-b273-c6e5f985be3c,Outcall,Order Related,Delayed,,85e5430c-7718-4e6a-bc78-4d4b478c0e71,07/08/2023 07:48,11/08/2023 19:14,11/08/2023 19:21,11-Aug-23,BAHRAICH,LifeStyle,199,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
cc2f3219-b92b-43f6-a9d3-b75ea4a1f082,Inbound,Product Queries,Product Specific Information,24\u00D77 easy customer support number.,,,12/08/2023 10:06,12/08/2023 10:12,12-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
d1577e1f-9832-4ebf-8179-ce0b4fb48674,Inbound,Returns,Fraudulent User,,,,13/08/2023 09:40,13/08/2023 09:42,13-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
e9fdf27f-37e9-466f-9f38-2b2743bf6457,Inbound,Returns,Return request,Good or bad,,,12/08/2023 21:10,13/08/2023 06:51,13-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
46c586ec-ca8f-48cb-991a-5e63cc8c4bf3,Inbound,Order Related,Delayed,Delivery time of grocery has increased ,1fe3fe88-5d05-4a2f-9e0c-720a90a38ec7,07/08/2023 15:16,11/08/2023 09:55,11/08/2023 10:26,11-Aug-23,LUCKNOW,Books & General merchandise,125,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
b296f6bf-eedd-4fb9-9ea9-502427592b96,Inbound,Returns,Missing,Thanks ,7a3ecc3c-fdb3-4b84-9452-a03f587f2de1,06/08/2023 21:28,11/08/2023 08:23,11/08/2023 08:30,11-Aug-23,JODHPUR,Home,506,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3170767a-c7e3-4fcb-b733-7d62cc7d0462,Inbound,Returns,Missing,No comments ,b9328395-7168-4598-b86a-907188d20ff2,04/08/2023 22:51,12/08/2023 08:11,12/08/2023 08:14,12-Aug-23,RAJSAMAND,Electronics,999,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
898c0f51-6bff-429b-bc78-7a58ad80f67c,Inbound,Returns,Reverse Pickup Enquiry,,38a5b538-af77-4402-bb94-3bb08d818ffb,27/07/2023 15:23,11/08/2023 13:53,11/08/2023 13:56,11-Aug-23,SAHARANPUR,Electronics,278,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,4
31e3da60-a4f2-49a6-a06e-358e1737da72,Outcall,Shopzilla Related,Signup Issues,,,,11/08/2023 21:09,11/08/2023 21:11,11-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
7bcf639b-f890-433a-a6a4-95741239bef5,Inbound,Returns,Reverse Pickup Enquiry,Problem solved Times not issue ,,,13/08/2023 07:44,13/08/2023 15:32,13-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
9703c896-0fe8-4697-b264-478a219d0cb5,Inbound,Refund Related,Refund Enquiry,Very good work keep it up.,,,12/08/2023 11:37,12/08/2023 16:08,12-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
af2c36fd-2b5f-47c4-b4b5-56cde43df725,Inbound,Returns,Missing,,,,12/08/2023 11:50,12/08/2023 12:00,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
78ff4fa8-3ff7-4732-80dd-0eee774056ee,Inbound,Cancellation,Not Needed,,,,12/08/2023 19:32,12/08/2023 19:34,12-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
3b98d7b6-60f9-48dd-b2f5-b42945e1ce2c,Inbound,Returns,Exchange / Replacement,Delivery person charged 600 extra that is much higher than the actual exchange value extra amount of 177,,,12/08/2023 20:12,12/08/2023 20:24,12-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
14269bc5-56e6-43dc-82a5-8a153c38a0e4,Inbound,Refund Related,Refund Enquiry,Feeling relax to talk with costumer care,,,12/08/2023 22:52,12/08/2023 22:56,12-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
61c916b3-293f-4e3c-8f3e-b39be2640e64,Inbound,Returns,Return request,,,,13/08/2023 17:16,13/08/2023 17:20,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
194fad4f-7425-4af4-a88d-7a22ac0bac7f,Inbound,Returns,Fraudulent User,,876c8728-a873-4360-8333-fb0471417b24,03/08/2023 21:59,12/08/2023 14:37,12/08/2023 14:38,12-Aug-23,BHOPAL,LifeStyle,4749,,Jeremy George,William Park,John Smith,31-60,Morning,4
6b45563e-405a-4a25-9e2c-2ca4a382222e,Inbound,Returns,Reverse Pickup Enquiry,Good ,4e97e237-cfab-438e-849b-b741029a03d6,22/07/2023 13:25,11/08/2023 00:58,11/08/2023 01:00,11-Aug-23,KAKINADA,Furniture,1299,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
db296840-d92f-482c-91ad-82fcebe38e81,Inbound,Cancellation,Not Needed,Every thing was godd,55410a4d-2b33-4b1b-956a-c796aa4f326e,06/08/2023 15:07,11/08/2023 19:09,11/08/2023 19:11,11-Aug-23,MIRZAPUR,Home,375,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
06259f86-9f52-4756-b696-d0449ca1e738,Inbound,Returns,Reverse Pickup Enquiry,,3a43645e-78c8-41d8-a630-bcb0ecd6c0e6,10/08/2023 15:55,12/08/2023 15:47,12/08/2023 15:49,12-Aug-23,NEW DELHI,Books & General merchandise,20,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
870c1736-8311-48a4-b484-9c4aeab93189,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 11:30,12/08/2023 11:32,12-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7793e2f8-6114-44e0-8aaa-c003d5e5cc93,Email,Order Related,General Enquiry,,,,12/08/2023 17:41,12/08/2023 18:03,12-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
42928326-f0bc-4bf3-8881-d8a81e35ca02,Inbound,Returns,Reverse Pickup Enquiry,My issue not solve but this product missing in harddisk and ram,,,12/08/2023 20:45,12/08/2023 20:49,12-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,1
1696c362-e62f-4b2f-add3-636ae6c12f59,Inbound,Returns,Fraudulent User,Good service,,,12/08/2023 21:28,12/08/2023 21:34,12-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d79c67a1-82a3-4cd8-bd04-802151144334,Inbound,Returns,Missing,,,,13/08/2023 17:05,13/08/2023 17:06,13-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
14b9aabc-64f8-4748-aa7a-da29241a0fca,Inbound,Order Related,Delayed,TQ ,a65b5e6d-9560-481a-8fe9-a7eaefd3e33c,29/07/2023 13:11,11/08/2023 19:40,11/08/2023 19:41,11-Aug-23,HYDERABAD,Books & General merchandise,380,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
0e551495-e762-40d4-a635-238611494005,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 15:30,11/08/2023 15:35,11-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0bb696ad-d7fd-4383-9139-edacefe2496b,Outcall,Returns,Reverse Pickup Enquiry,,3c1dd18a-a781-468c-a0f2-adc12fe7c8c2,31/07/2023 15:52,11/08/2023 20:51,11/08/2023 21:47,11-Aug-23,CUTTACK,Home,1199,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
41db4f0b-724b-4daf-bd83-7d437f45c0d0,Inbound,Returns,Fraudulent User,The executive is very polite and understands the problem very well. ,41e65779-19f0-444c-b4a7-391d64495a86,09/08/2023 22:42,11/08/2023 21:58,11/08/2023 22:21,11-Aug-23,GURGAON,Home,18,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
bb17d91a-3864-4626-a8c6-5cc064d3383a,Outcall,Returns,Missing,Very good ,57dcd96e-d527-43e7-9981-1bdfa8cfdf4e,05/08/2023 00:42,11/08/2023 22:50,11/08/2023 22:51,11-Aug-23,MAHESANA,Books & General merchandise,359,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d7ca413d-82e8-4042-8aae-e0a3ec55b477,Inbound,Refund Related,Refund Enquiry,Nice guy ,,,13/08/2023 08:31,13/08/2023 08:36,13-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
7e62f57e-54d1-48e7-9e44-13570faffe05,Inbound,Order Related,Installation/demo,,,,13/08/2023 07:18,13/08/2023 07:24,13-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
b6b8ccc0-a9e5-4703-8837-043de3c0f065,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:51,12/08/2023 17:32,12-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
1043c9d5-ea5a-4a54-8849-1a9608595e12,Outcall,Cancellation,Return cancellation,,,,12/08/2023 19:33,13/08/2023 12:09,13-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
7c4de940-42c0-4c5b-a94e-61519f3cd295,Inbound,Returns,Missing,Very good,,,13/08/2023 20:27,13/08/2023 20:29,13-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
0ca4a0b2-8960-4214-8b28-92feccc139c3,Inbound,Returns,Technician Visit,,79ba6368-23fd-491c-a1a2-6edb6ecf8f58,18/07/2023 08:07,08/08/2023 13:45,11/08/2023 17:11,11-Aug-23,Kalyan,Electronics,23490,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,1
60799fc5-4bcb-4217-aa1c-7cbe13eb11d6,Inbound,Returns,Wrong,,9ee916ed-61f1-4fd3-b80b-893218454464,02/08/2023 15:41,13/08/2023 12:56,13/08/2023 12:57,13-Aug-23,BHILWARA,LifeStyle,2274,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
a4353e60-578e-480e-9f33-427de0de2218,Outcall,Order Related,Delayed,The way of explaining the customer care was very good,4572bc8f-09b4-4898-9069-e18009d3ea0f,05/08/2023 00:29,11/08/2023 20:04,11/08/2023 20:07,11-Aug-23,LAHARPUR,LifeStyle,279,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
327cf13a-7d97-40bd-b422-4cf359391361,Inbound,Returns,Fraudulent User,,61583d3a-9cbd-4ee6-bc58-1c7fa37a1c54,06/08/2023 22:42,12/08/2023 10:11,12/08/2023 10:14,12-Aug-23,HYDERABAD,Books & General merchandise,649,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fde7084e-81af-463e-ac0b-3b04dae6c047,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 17:58,11/08/2023 18:00,11-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f5a7f11b-106e-48f9-b36d-7ce12ff9d6b8,Outcall,Returns,Reverse Pickup Enquiry,It was nice conversation,86933d58-2613-4ac1-b3e4-1f0a96a54570,27/07/2023 00:28,11/08/2023 21:21,12/08/2023 07:47,12-Aug-23,NANDED,Home Appliences,1389,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
8dccab6d-f74b-486f-979f-ac26d3f537e0,Email,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:10,12/08/2023 14:21,12-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,3
c349824f-cc32-451e-b277-9f1154714c48,Outcall,Order Related,Delayed,??????,,,12/08/2023 20:16,12/08/2023 20:17,12-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,1
f55d299e-9ef7-487b-8790-ef7587325159,Inbound,Order Related,Invoice request,,,,12/08/2023 20:57,12/08/2023 20:59,12-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0618cab2-36dc-48fa-8704-8eaf8288bd66,Inbound,Cancellation,Return cancellation,,,,13/08/2023 10:22,13/08/2023 10:24,13-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
6e13f950-7fd4-4a8b-9254-18ef337d4c85,Inbound,Returns,Return request,  done ,,,13/08/2023 16:54,13/08/2023 16:58,13-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
8fcb7c74-d49a-4d7f-80dc-2ebf3cecebfd,Inbound,Order Related,Order status enquiry,Good,,,13/08/2023 21:47,13/08/2023 21:48,13-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
9a4e7425-b888-44e0-940e-8413f56918ef,Inbound,Returns,Reverse Pickup Enquiry,Excellent,,,13/08/2023 21:49,13/08/2023 21:50,13-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
17308af5-f089-4e6d-8038-3c63552267d6,Inbound,Refund Related,Refund Related Issues,,a3c448e7-92f2-4c4e-be8c-5b08d93a2ea7,16/07/2023 13:04,11/08/2023 15:25,11/08/2023 15:36,11-Aug-23,RAJKOT,Home Appliences,11990,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
8c18d5f5-2e07-41ff-84e2-99895b36c557,Inbound,Returns,Fraudulent User,??? ??? ???????? ??? ?? ?? ???? ?? ??? ??? ???? ???? ??? ????? ?? ?? ????? ??????? ?? ?? ?? ?? ????? ?? ??? ??? ??? ??? ????,,,12/08/2023 11:19,12/08/2023 11:20,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
c6f79912-8efd-450e-b31d-41f566f14c4f,Email,Refund Related,Refund Enquiry,  and the customer care executive was nice guy,,,12/08/2023 17:42,12/08/2023 17:49,12-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
b7e94643-b6f7-4db8-a0e9-d8da5078f71c,Inbound,Order Related,Seller Cancelled Order,The way my order canceled and no support given to solve ny issue in this case I am highly disappointed with Shopzilla policies. The Shopzilla software showing that product is outfor delivery but can't delivery it after 4 days and lastly it is automatically canceled. Right now that product price is increased and compassion is denied by you.,,,13/08/2023 11:44,13/08/2023 12:32,13-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
f94d9e72-d481-4b18-b197-c0c31b6e15ae,Inbound,Cancellation,Not Needed,,5e241dcf-9834-4eac-977a-50a7343978a6,04/08/2023 13:53,12/08/2023 06:31,12/08/2023 06:32,12-Aug-23,FEROZEPUR,Electronics,62990,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
f3f4b4ce-a750-4a48-aab9-7d96399d7ebb,Inbound,Order Related,Installation/demo,,b662296f-1bed-4c0d-bbe3-adf88ff63b11,05/08/2023 13:41,11/08/2023 06:00,11/08/2023 09:38,11-Aug-23,BERHAMPORE,Home Appliences,34490,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
b47a66cf-1abc-49be-be57-8ea04ffdb5a7,Inbound,Returns,Reverse Pickup Enquiry,,d083dc7c-5c79-42ee-8849-6377f8a1491c,24/07/2023 14:14,10/08/2023 11:23,11/08/2023 12:23,11-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,949,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9af64b7e-4a91-4929-93e3-489f1707e470,Inbound,Returns,Reverse Pickup Enquiry,,9074a87c-ea9d-4946-9cac-0e8493b82fae,05/08/2023 20:51,11/08/2023 22:35,12/08/2023 14:38,12-Aug-23,CHENNAI,LifeStyle,484,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3b092728-a26b-42a9-b67c-e52c9842cc35,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:46,12/08/2023 07:48,12-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
480dbc08-1d3d-4bbd-bfe6-84fa717c0f12,Inbound,Returns,Fraudulent User,,,,12/08/2023 08:54,12/08/2023 08:56,12-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
3fc44510-b4ea-442a-8ea5-64cbe3568dad,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 10:29,13/08/2023 10:41,13-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,4
5d52c47f-13f3-4690-bf98-87050a881c5f,Outcall,Order Related,Order status enquiry,,,,13/08/2023 17:58,13/08/2023 17:59,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
9a051683-0ff3-487e-821e-f60d19244aff,Inbound,Returns,Reverse Pickup Enquiry,,2fcf4d3c-ac2f-43c2-b3f7-4d036ee69fc0,05/08/2023 07:53,11/08/2023 08:38,11/08/2023 08:45,11-Aug-23,,Home,283,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6b808a77-d0d3-412d-a0fb-1151e76f6a65,Inbound,Feedback,UnProfessional Behaviour,Excellent customer support thanks ??,083f4d8b-fe31-49cc-94dd-6d4afa351031,09/08/2023 02:56,11/08/2023 11:33,11/08/2023 11:42,11-Aug-23,SONBHADRA,Home Appliences,6590,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
24ced61a-494e-40a5-8f36-01956280bc16,Inbound,Returns,Fraudulent User,Ok,b8d3eab3-7c69-4afd-b558-f06d867b412a,07/08/2023 20:46,11/08/2023 19:10,11/08/2023 19:12,11-Aug-23,HYDERABAD,Books & General merchandise,25,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
e96cae6c-ce52-41c3-88a7-2fb2c8f37bdd,Inbound,Returns,Return request,,a36c1357-4934-4672-921c-e417bffa30dd,06/08/2023 22:49,11/08/2023 20:37,11/08/2023 20:40,11-Aug-23,CHENNAI,Electronics,799,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8074d74c-9a0f-42b1-831b-edec3a7bd7dd,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:37,12/08/2023 14:38,12-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
98d5b572-ecea-4ed0-a1ad-4b82252553fe,Inbound,Order Related,Installation/demo,,,,12/08/2023 15:55,12/08/2023 19:02,12-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
ad0857e8-d6d9-4879-8630-b25615885ff1,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,,,12/08/2023 16:19,12/08/2023 16:20,12-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
0369d6c0-9fd6-4607-8ae0-4fdfcaa41e27,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:06,13/08/2023 23:10,13-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
2f83d01d-33eb-4bfa-af99-97fa4ed94215,Inbound,Order Related,Delayed,,7aff6a4b-7b73-417d-9949-aea8a3a1d5d8,18/07/2023 19:12,13/08/2023 18:02,13/08/2023 18:03,13-Aug-23,GOBINDPUR,LifeStyle,389,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9a25c0fb-ec6a-4494-84f5-8f3b5eb13abc,Inbound,Order Related,Delayed,,01bf0fd5-0a44-4e05-9692-6649001f6c01,06/08/2023 09:31,12/08/2023 23:41,12/08/2023 23:42,12-Aug-23,BHUBANESWAR,LifeStyle,495,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
fc65afe2-b03e-4b40-bb71-4a381a523959,Email,Order Related,Delayed,,9ec8e877-a62f-46e2-9053-d269507596e6,04/08/2023 07:29,13/08/2023 16:27,13/08/2023 16:30,13-Aug-23,NEW DELHI,Books & General merchandise,429,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
be139c45-7990-427b-8b99-2bbc56ceb4db,Inbound,Order Related,Order status enquiry,Superb yaar,9953bd82-5e96-4a37-bb7a-51813861d2de,06/08/2023 07:45,12/08/2023 12:19,12/08/2023 12:21,12-Aug-23,SURAT,LifeStyle,173,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9fde8e5c-b8ca-4c09-98cc-0d356fa352ac,Outcall,Returns,Wrong,Very nice ,bbd27077-b452-4c77-b0f9-0120a161974e,08/08/2023 17:10,12/08/2023 06:31,12/08/2023 06:33,12-Aug-23,RASULABAD,LifeStyle,949,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
3002b026-2a22-46a0-8343-6d2542154096,Inbound,Returns,Fraudulent User,,e3b4eca6-3870-4cc1-8530-02c8a748d45e,04/08/2023 09:02,11/08/2023 18:15,11/08/2023 18:16,11-Aug-23,GORAKHPUR,Books & General merchandise,30,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
547b31a7-4b34-4dec-9799-3dcfae17921f,Outcall,Returns,Return request,,a090696a-5b04-419b-8725-d65db398fb41,08/08/2023 13:58,11/08/2023 20:21,11/08/2023 20:22,11-Aug-23,PALWAL,Electronics,299,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
90d95f0e-3585-4c60-a519-46473d1aab13,Outcall,Returns,Fraudulent User,,,,12/08/2023 09:13,12/08/2023 09:14,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
3fe8a43c-ab34-4a65-bded-4d5494431b78,Inbound,Order Related,Delayed,,,,13/08/2023 19:27,13/08/2023 19:29,13-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
2fc8c3f1-ad74-4066-ab93-7923e4b156be,Inbound,Order Related,Order status enquiry,Bahut badhiya,d8baced2-c2aa-4d3b-b3dc-49b024527630,03/08/2023 11:25,10/08/2023 14:35,11/08/2023 12:24,11-Aug-23,GOPESHWAR,Home Appliences,2199,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
8a75f269-c9bc-42a8-ba3c-787f584615ea,Inbound,Returns,Exchange / Replacement,,0ad395bd-fd53-4900-9ee6-82c581c7f9bc,18/07/2023 23:35,11/08/2023 09:11,11/08/2023 09:28,11-Aug-23,HYDERABAD,Mobile,44999,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
00ea36cf-377b-48d9-85f6-e23b1bd7c0c0,Outcall,Returns,Return request,,54a8fc22-2549-4949-a907-d6f56e6215b8,06/08/2023 17:55,12/08/2023 19:07,12/08/2023 19:16,12-Aug-23,OSMANABAD,Electronics,899,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
3b6fa041-7804-41f8-9e45-9041773801e2,Inbound,Returns,Service Centres Related,,0f3b7170-d7b4-4165-91e1-e2a783cd7289,05/08/2023 01:08,11/08/2023 11:23,11/08/2023 11:25,11-Aug-23,HYDERABAD,Electronics,3999,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
c531a270-b317-42c6-9582-1414cdfa195c,Inbound,Returns,Return request,Good job,aa36a1d3-ab8d-4963-ac5a-e2e29c398c65,09/08/2023 10:52,11/08/2023 11:24,11/08/2023 11:36,11-Aug-23,NEW DELHI,Home,2499,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
d102fe3d-dfd2-43db-b7f6-094df6d9d032,Inbound,Returns,Reverse Pickup Enquiry,,1a4596c8-2396-41b0-8b9a-bcec68783cc2,02/08/2023 00:03,11/08/2023 18:46,11/08/2023 18:47,11-Aug-23,JAGDALPUR,Electronics,1299,,Nichole Price,Sophia Sato,John Smith,>90,Split,2
c0b4ca58-c43d-4a54-8458-490500cd21e2,Inbound,Order Related,Order status enquiry,Thank you ?? sir,,,13/08/2023 19:07,13/08/2023 20:54,13-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
26cbeee6-6286-44b0-9c0b-1f0b35e12aed,Inbound,Returns,Wrong,Good support me??,,,12/08/2023 23:42,13/08/2023 00:17,13-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8d8e52ad-9395-4f8d-b89f-76c6f8f3a74b,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:19,13/08/2023 18:25,13-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
8be6e6af-44a5-4056-b996-00d5ca6b7597,Inbound,Returns,Return request,All the best . Kee it up.,,,13/08/2023 22:24,13/08/2023 23:02,13-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
0136687d-8efb-42ac-bd4c-bdd41d11bb93,Inbound,Refund Related,Refund Related Issues,??????,1e1febc2-44f8-40a5-b5f4-e3c6a6e8051f,06/08/2023 16:05,11/08/2023 05:38,11/08/2023 05:41,11-Aug-23,DALTONGANJ,Mobile,10999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
86802b44-7979-4453-8f7f-d8f3d872b6ed,Inbound,Returns,Missing,,fe92d4ca-ded0-4a8a-9ff0-8d341aa7e6c4,05/08/2023 10:12,11/08/2023 11:58,11/08/2023 12:02,11-Aug-23,DIBRUGARH,Home,259,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
3e4768cf-263a-4f1e-a103-83c70a7dbdeb,Inbound,Returns,Reverse Pickup Enquiry,,806f468f-a7fc-412c-911d-119d8bb2950a,30/07/2023 13:21,11/08/2023 12:09,11/08/2023 12:11,11-Aug-23,ALIGANJ,Electronics,1499,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
71f321bd-51e8-47b7-9b56-6f3df55f003d,Inbound,Returns,Fraudulent User,All Well,,,12/08/2023 11:58,12/08/2023 12:02,12-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
7f80908b-0ffc-4a28-b1f6-b6dd30658fb7,Outcall,Returns,Fraudulent User,,,,12/08/2023 12:13,12/08/2023 12:17,12-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
cccfac23-d233-4eff-b827-8ae878890a78,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:43,12/08/2023 17:46,12-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
f54148d3-199c-48c9-88a3-384133ff1f92,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:53,12/08/2023 17:54,12-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
8c71f37c-1aff-46fc-a69f-9b30a4e1aba2,Inbound,Returns,Missing,,,,12/08/2023 23:36,13/08/2023 10:51,13-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
8d82f21d-72e0-4969-8268-fa3d0e134e2f,Inbound,Order Related,Delayed,,,,13/08/2023 18:26,13/08/2023 18:27,13-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b1731455-1503-4616-a08b-e28fc6c06abd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:15,13/08/2023 23:21,13-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
1c3970d8-911f-46c4-8072-6001a7a938bf,Inbound,Returns,Reverse Pickup Enquiry,,624cdcac-7375-467c-8c8d-0dfcd98eb096,30/06/2023 12:02,07/08/2023 16:58,11/08/2023 16:35,11-Aug-23,JALANDHAR,Home,449,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f26646f6-c242-45fe-831e-38b0d6c6febf,Inbound,Order Related,Order status enquiry,Give my dupatta set ,cfa3a013-ff50-43d3-8c59-c803ae5b8e83,08/08/2023 17:19,13/08/2023 13:28,13/08/2023 13:49,13-Aug-23,BHUJ,LifeStyle,189,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
60c5c93e-3303-412b-86d9-a1c3d07bc0c1,Inbound,Order Related,Delayed,,fb0b4d4c-9aa1-4879-8200-12fe7f5c7e68,04/08/2023 01:07,13/08/2023 14:13,13/08/2023 14:17,13-Aug-23,BHIWANDI,Books & General merchandise,251,,Casey Holmes,William Park,John Smith,31-60,Morning,5
005f7b0d-2f47-4067-af07-62c347166da0,Inbound,Returns,Missing,Nice ,fc22d8b2-7121-45c8-8a2f-0b3541f27610,29/07/2023 21:16,11/08/2023 07:56,11/08/2023 07:58,11-Aug-23,KATANGI,LifeStyle,388,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
f144ccc8-ab2e-4891-9ec7-37d6a4857d26,Inbound,Returns,Fraudulent User,Call request is taking time. So please make it much easier ,31f4fc25-5300-4cc4-a576-0addb70d4ba7,08/08/2023 22:42,11/08/2023 09:48,11/08/2023 09:54,11-Aug-23,HYDERABAD,Books & General merchandise,150,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
2527802d-20bb-4b8c-b425-6ba7726bbc07,Inbound,Order Related,Order status enquiry,,87a2701e-cf62-4981-9625-b5b59d61194b,07/08/2023 09:20,11/08/2023 19:46,11/08/2023 19:46,11-Aug-23,PATNA,Electronics,999,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
25ab293a-a7af-42a7-9b20-499941819bf1,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 15:05,12/08/2023 15:22,12-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
0da6edab-cc74-4b98-a056-7320e90a777c,Inbound,Returns,Wrong,,ba2848fb-b7a1-4178-8eb5-d299231ee0e0,04/08/2023 23:21,12/08/2023 16:25,12/08/2023 16:28,12-Aug-23,BISHNUPUR,Electronics,249,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
15002652-d7a1-4ddc-a3c8-f64696fafd45,Inbound,Order Related,Delayed,,383ef47d-3d35-4461-8815-fc1e1cf489ea,05/08/2023 21:09,13/08/2023 19:20,13/08/2023 19:21,13-Aug-23,PUNE,LifeStyle,290,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
92a345c8-cb29-4753-af93-8ffd9546ed4d,Inbound,Feedback,UnProfessional Behaviour,,057021e0-0d20-48eb-be85-ea98032b5a7d,08/08/2023 23:27,12/08/2023 20:58,12/08/2023 21:04,12-Aug-23,MUMBAI,Books & General merchandise,974,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
8092e513-5649-4087-9827-27fff9580f1b,Inbound,Returns,Return request,,28355f16-cf12-4e74-8303-809222905f60,09/08/2023 18:14,11/08/2023 14:14,11/08/2023 14:18,11-Aug-23,LUCKNOW,Home,134,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a2f488dd-2e6e-4b2e-b249-3764a2924491,Inbound,Returns,Reverse Pickup Enquiry,,9ea610ff-fcba-4e22-8af3-a3d8b97da94c,04/08/2023 20:40,11/08/2023 19:26,11/08/2023 19:35,11-Aug-23,PUNE,LifeStyle,1025,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
f9b765f9-ddd4-412f-abb0-f8eda74a97c6,Inbound,Returns,Reverse Pickup Enquiry,,4a0ede8f-407b-44d0-a1cf-554865fb8703,03/08/2023 22:57,11/08/2023 21:02,12/08/2023 13:41,12-Aug-23,LALITPUR,LifeStyle,279,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
6d518916-37a4-476a-9e75-75247424595c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:41,12/08/2023 07:44,12-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
66264717-ede5-4d9c-8309-2a86077b3f65,Inbound,Returns,Fraudulent User,,,,12/08/2023 16:12,12/08/2023 16:14,12-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
03eaf1e5-e701-4fdf-b967-9fdfa3ea939d,Inbound,Order Related,Order status enquiry,,,,13/08/2023 16:57,13/08/2023 17:05,13-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c1207aa9-13d7-4f9e-ac80-94afbedfafc9,Inbound,Order Related,Order status enquiry,she is very sweet & smart,d848a978-bef9-45e3-a88d-615f7d3ab91f,04/08/2023 07:41,10/08/2023 20:42,11/08/2023 11:03,11-Aug-23,AMARPUR,LifeStyle,299,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
69d57c18-102a-4070-a3bc-95edcb22f4b5,Inbound,Returns,Missing,,256297bd-df04-4615-8707-b21308fbad74,01/08/2023 20:37,11/08/2023 12:35,11/08/2023 21:29,11-Aug-23,JORHAT,LifeStyle,535,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
c0c9f833-cfac-4ea2-9b77-6ab612180dbf,Inbound,Returns,Service Centres Related,  good,5fb84000-784d-45ef-a019-d6ad1611526d,14/05/2023 06:45,11/08/2023 15:21,11/08/2023 15:22,11-Aug-23,BULANDSHAHR,Electronics,1299,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,1
9ba36da0-cfda-4106-a2f7-90e431dfdb36,Inbound,Returns,Reverse Pickup Enquiry,Good working ,4bcbb30b-c7fc-483e-9b30-ac43798e2c27,01/08/2023 18:07,11/08/2023 16:08,11/08/2023 21:08,11-Aug-23,MUMBAI,Electronics,1199,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
48f94450-3d11-4688-9561-f2e562522db9,Inbound,Payments related,Payment related Queries,,6ff320d1-21c9-4ea7-8869-40dd3226ceca,11/08/2023 19:19,11/08/2023 19:30,12/08/2023 09:02,12-Aug-23,BANGALORE,LifeStyle,173,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
e1d699f2-db7d-457d-9f16-87cd2ba8a0af,Inbound,Returns,Fraudulent User,,82059091-b01d-4576-ad27-6c4294422bc5,07/08/2023 10:20,11/08/2023 23:59,12/08/2023 00:15,12-Aug-23,BADLAPUR,LifeStyle,484,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
f8a1aa5a-42bb-4eff-bb3c-a74b0103b327,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:35,12/08/2023 19:41,12-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ed68daff-0fba-472b-a719-9e29c55f961f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:34,13/08/2023 17:31,13-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
c310de69-230c-4140-a84e-c54c570e2150,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:56,13/08/2023 18:59,13-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
6293e093-c6fa-4324-8dc4-e8d6eef3c187,Inbound,Payments related,Payment related Queries,,,,13/08/2023 22:47,13/08/2023 22:48,13-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
7e0299c2-bd88-4317-92c3-01dd04e98aef,Inbound,Order Related,Delayed,,fea9ad65-3c5d-489a-a601-96811c1f483d,08/08/2023 19:42,13/08/2023 19:46,13/08/2023 19:49,13-Aug-23,THANE,Home Appliences,2899,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7245d4d5-de93-4d50-9b32-9c1837c51f22,Inbound,Returns,Reverse Pickup Enquiry,,a3412b4d-ce48-451a-af76-687dba1701bc,05/08/2023 23:48,13/08/2023 14:51,13/08/2023 14:59,13-Aug-23,CHITTORGARH,Electronics,283,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
0b0da1c6-c62b-4113-a42c-4fb121deb739,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 11:40,11/08/2023 13:58,11-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
ed2fae27-088b-44df-b2ca-76a3f1de4c6f,Inbound,Offers & Cashback,Other Cashback,,33ed90c4-f102-4c7f-b4c4-7e6c16b2d130,03/08/2023 15:29,11/08/2023 18:27,11/08/2023 18:37,11-Aug-23,CHENNAI,Home Appliences,1499,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
0490ca3c-447b-4100-9b8a-36dd83e6ca16,Inbound,Returns,Reverse Pickup Enquiry,,b3f1513e-e160-4b62-ba14-9ee534c9eff3,16/07/2023 10:44,12/08/2023 22:11,12/08/2023 22:14,12-Aug-23,JHANSI,Electronics,1399,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
f9fdd194-db70-41c5-b369-85dc85bf76a8,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 10:30,12/08/2023 12:44,12-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
97963e8a-7f46-485f-a848-0b4a17574396,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:42,12/08/2023 13:49,12-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
b432e2ee-99be-4e17-a128-9d4d8cdb5d20,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:10,12/08/2023 17:16,12-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
9d3a569c-c62c-4c54-bb27-3832e1caf379,Inbound,Returns,Missing,,,,13/08/2023 00:19,13/08/2023 00:19,13-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
0f395922-64d0-4d5c-9a74-47f84a6a6abe,Inbound,Order Related,Order status enquiry,H..,,,13/08/2023 15:08,13/08/2023 15:09,13-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4c821337-cee6-4876-936c-6842c72179e3,Inbound,Returns,Reverse Pickup Enquiry,Please enhance the behaviour of customer care executive among problem solving,851755e5-4900-4e38-93a4-52f6c9b4e7fa,13/07/2023 11:45,11/08/2023 12:40,11/08/2023 17:05,11-Aug-23,CHANDAULI,Books & General merchandise,147,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f6921d96-cb14-4f7f-af2f-913987537d6f,Inbound,Returns,Fraudulent User,,20e7fdc3-ba9f-4259-8e4f-9a79726166a9,05/08/2023 14:17,12/08/2023 15:48,12/08/2023 17:07,12-Aug-23,DEHRADUN,Home,1940,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
dd361bb6-9e6a-4196-94a6-98e69ab40193,Inbound,Returns,Return request,,e6541937-81f7-4c33-9cf7-763ff92f4598,01/08/2023 20:12,11/08/2023 20:02,11/08/2023 20:45,11-Aug-23,RAXAUL,LifeStyle,1499,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
0f8db2b9-b3f0-4f1b-98f1-14722c281fcb,Inbound,Returns,Fraudulent User,,d031c651-553f-4f6b-b980-e64c812a8cea,06/08/2023 18:07,12/08/2023 17:35,12/08/2023 17:53,12-Aug-23,PATNA SADAR,LifeStyle,499,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
d133cacc-295c-4451-b906-569e52a02cea,Inbound,Order Related,Installation/demo,,,,12/08/2023 08:38,12/08/2023 09:38,12-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
8422ef50-6354-4584-ac87-1d4a4c773bea,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:21,12/08/2023 09:25,12-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
24445677-7d75-4905-8411-661e7aa86e2d,Inbound,Order Related,Delayed,,,,12/08/2023 13:22,12/08/2023 14:47,12-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d9924530-b181-4f4d-a768-9181b1a3f55d,Inbound,Order Related,Order status enquiry,I would like to file a complaint for the agents that i have interacted with today. I called for 1 hour talked with 3 agents and all of them failed to provide ke supervisor as they were not able to understand my concern first agent transferred the call to another department even though i asked for supervisor or manager and second person was not even listening to or try to understand the severity of the case. He also loed on the recorded line that they do not have the option to transfer the call his name was Chandar Parkash I don't think he gave me the correct name. Third agent was polite but had no ownership of the call and took 7 minutes to check with the available resources to help me which wasted my time.Shopzilla is really a terrible company. ,,,12/08/2023 17:31,12/08/2023 18:30,12-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
beea89af-a080-4566-903a-9f2e800dde51,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:16,13/08/2023 16:21,13-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
36bd72e5-7a93-4ee7-88ad-d6b64c79ff15,Inbound,Returns,Service Centres Related,Worst experience.. dont buy products from them as they are not able to solve a single problem.i bought product last 10 days. But it is not working properly.,d2eb2266-de10-4752-9040-fb9739dc9f38,10/07/2023 13:41,11/08/2023 08:34,11/08/2023 08:39,11-Aug-23,LUDHIANA,Electronics,1199,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
c92c9150-5a21-45ed-a254-5113c9a33f22,Inbound,Order Related,Delayed,,f203cf56-2ce7-425a-8c96-ca30e9f7f151,06/08/2023 23:38,11/08/2023 14:44,11/08/2023 14:44,11-Aug-23,SIRSA,LifeStyle,2758,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6a680f10-d0d3-4241-a730-8f4561b8657e,Inbound,Product Queries,Product Specific Information,I am not happy ,,,11/08/2023 19:01,11/08/2023 19:03,11-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
15be2d9e-6329-4d58-91c9-8799b227338d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:39,12/08/2023 16:23,12-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,3
5d1ecec8-03de-473b-b4b1-699e3742e40e,Inbound,Returns,Wrong,,,,12/08/2023 08:37,12/08/2023 08:40,12-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
4c19c150-e42d-4d2f-9a22-16625d85d05c,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:52,12/08/2023 19:33,12-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
9564194e-ac42-4d5b-98cb-9df1f21d020a,Inbound,Order Related,Delayed,,,,13/08/2023 14:30,13/08/2023 14:31,13-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
efb71f1a-39ec-4e8d-ba9d-de58cdd94332,Inbound,Returns,Missing,,,,13/08/2023 10:20,13/08/2023 10:25,13-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
bb09dd41-bbc1-456d-b6e7-89b788ef3700,Inbound,Returns,Return request,,da21e67a-6f75-44b3-981c-31b52c4732fc,22/07/2023 03:02,11/08/2023 08:24,11/08/2023 08:34,11-Aug-23,SIDDHARTHNAGAR,Electronics,1299,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
709ab03b-b49f-4d9a-ac27-53567d7d2029,Outcall,Shopzilla Related,Signup Issues,Refund ,,,10/08/2023 14:34,11/08/2023 15:44,11-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
1bd293c8-cbd1-47ee-9a05-63fd354b7f45,Outcall,Returns,Return request,,74d4b6e8-fe17-48d0-993c-f9427cf773d3,03/08/2023 22:18,10/08/2023 15:27,11/08/2023 16:58,11-Aug-23,LUDHIANA,Books & General merchandise,449,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,1
aea580c6-1790-46d7-be9b-7320674b0aaf,Inbound,Returns,Missing,Nice ??,8d6781bb-e846-41d7-b9fd-1b10a3f0fb35,04/08/2023 21:51,11/08/2023 17:30,11/08/2023 17:32,11-Aug-23,MORADABAD,Electronics,799,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
aaf4c8cd-5a7f-4087-b329-5845b36c163d,Inbound,Feedback,UnProfessional Behaviour,,d4560238-d430-47ad-a69e-487926a2b7cf,05/08/2023 10:01,12/08/2023 16:55,12/08/2023 17:21,12-Aug-23,KENDUJHAR,Home,1200,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
9c13f3fc-eba5-4463-b70f-b10487f20075,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:32,12/08/2023 16:35,12-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
750ce573-4e87-4597-a21f-e4c165d99536,Outcall,Refund Related,Refund Enquiry,Good customer service ??,,,12/08/2023 18:10,12/08/2023 18:11,12-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
f35b665d-878c-4ef0-9f5d-ffbf610cef54,Inbound,Returns,Return request,I like the way she understand my problem and solved me.,,,12/08/2023 21:36,12/08/2023 21:42,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
218febeb-1435-4031-987e-599543c31fb4,Inbound,Returns,Missing,,bc33fe5c-ee65-451e-90ea-9ded6b29f613,02/08/2023 16:12,11/08/2023 14:01,11/08/2023 14:02,11-Aug-23,BIHARSHARIF,Electronics,799,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
25e98a83-57e3-489c-9668-b6b291049992,Inbound,Returns,Service Centres Related,,a59ba92a-bd23-4a88-a173-29c419782d4e,,11/08/2023 17:07,11/08/2023 21:27,11-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
96393cd9-faf4-4003-b9f5-9d4c2e2e4988,Inbound,Order Related,Order status enquiry,,2060c86d-6b1d-4da4-8347-84b75c4952d2,07/08/2023 07:13,13/08/2023 14:39,13/08/2023 14:42,13-Aug-23,JODHPUR,Electronics,1199,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
80d11e31-bb8c-4ce5-8ff4-7db6f0f47806,Inbound,Order Related,Delayed,Your consultant was telling me false things,d8451f6f-042b-42c3-8b0c-ce331e8c1eb0,26/07/2023 16:29,11/08/2023 08:05,11/08/2023 09:14,11-Aug-23,AMBALA,Home,1287,,John Jones,Aiden Patel,John Smith,>90,Morning,1
0d263592-c0e3-47b9-9311-6260e92fb861,Inbound,Returns,Reverse Pickup Enquiry,Tolk Good ,878815c2-ed6a-41ef-b7cf-641a2d6f47ad,31/07/2023 21:00,11/08/2023 09:44,11/08/2023 09:46,11-Aug-23,NEW DELHI,Books & General merchandise,690,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
6f8b5df9-c6bc-4f9f-b86d-3eb04161022b,Inbound,Returns,Return request,,,,12/08/2023 15:45,12/08/2023 15:46,12-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
6ff09634-2740-46a2-87c4-002966b743d1,Inbound,Returns,Service Centres Related,,,,13/08/2023 07:20,13/08/2023 08:28,13-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
d46fe8af-7c81-49f4-82d6-56462083a5b1,Inbound,Order Related,Order status enquiry,,,,13/08/2023 17:14,13/08/2023 17:15,13-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,4
2ddf75fe-7b56-4323-a119-3dea885b7c17,Inbound,Returns,Return request,,,,13/08/2023 22:48,13/08/2023 22:49,13-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
588c4087-6017-4c15-aa42-2f132c05ac48,Inbound,Refund Related,Refund Enquiry,,9d89281a-d908-44c8-bc8e-7e368e6062f7,27/07/2023 18:09,13/08/2023 17:35,13/08/2023 17:36,13-Aug-23,NEW DELHI,Electronics,289,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
ac252ac4-d333-4210-b1f5-673f8e499afa,Inbound,Returns,Return request,,775fd038-6241-4e87-96ef-7f5727a563b4,06/08/2023 21:45,11/08/2023 11:31,11/08/2023 11:34,11-Aug-23,BANGALORE,Electronics,1299,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
5499ba2d-1b87-4a1f-a1a2-238fb49598a0,Inbound,Returns,Return request,Executive is good,7798a020-3eef-4a48-aa8d-aa70a8d8a2af,05/08/2023 19:53,12/08/2023 11:25,12/08/2023 11:29,12-Aug-23,JAIPUR,Electronics,3399,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
c2aa25a0-10a0-40af-a11d-715ef4c56ae0,Outcall,Returns,Wrong,Good ,01c766c0-8430-41f5-8cbb-5bdfe111b33f,29/07/2023 16:38,13/08/2023 17:16,13/08/2023 17:16,13-Aug-23,SURAT,Electronics,1199,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
553f77c1-d213-45c9-bdfe-d0b5c58ee94b,Inbound,Returns,Missing,,a0576060-34ca-4bfe-9d31-ca20af28952d,02/08/2023 19:19,10/08/2023 22:29,11/08/2023 10:24,11-Aug-23,SURAT,LifeStyle,3119,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
f8eddd9d-f5c1-45ff-958b-169564ae0849,Inbound,Returns,Return request,,44eff63a-1c6f-4e0e-b2e2-073a20eb0217,07/08/2023 00:47,11/08/2023 23:22,11/08/2023 23:24,11-Aug-23,SILIGURI,Books & General merchandise,443,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
c417e254-757a-49a1-88b6-144deab2e6a2,Inbound,Returns,Reverse Pickup Enquiry,Very nicely and quickly responded.  Thanks to you verymuch for accepting my request and Thanks for your kind cooperation and quick support ,,,12/08/2023 21:04,12/08/2023 21:11,12-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
77cc53be-250f-40e8-9b7d-19e080f2310a,Inbound,Returns,Return request,,b06f9f23-c7ce-4a0a-abfa-55944245b1a2,26/07/2023 21:35,11/08/2023 10:01,11/08/2023 10:04,11-Aug-23,DUNGARPUR,Electronics,1299,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
15045a75-61b7-472d-902c-87685e506465,Inbound,Returns,Fraudulent User,,d7d990d3-d202-4f0c-9529-7a39233ce0b9,07/08/2023 20:46,11/08/2023 15:36,11/08/2023 15:40,11-Aug-23,KANDI,Home Appliences,1599,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
6078ee6a-2a02-48c8-b8ae-11031d9963de,Inbound,Returns,Missing,,171e55aa-53cd-458e-a375-92c235086cf4,06/08/2023 01:19,10/08/2023 21:27,11/08/2023 19:12,11-Aug-23,VIJAYAWADA,Books & General merchandise,197,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
03d8462b-5481-4b42-9784-cb7f41d4e68e,Inbound,Returns,Missing,,06e066b6-b08e-4174-afb5-84a40a917557,07/08/2023 23:16,11/08/2023 10:18,11/08/2023 10:21,11-Aug-23,BHUBANESWAR,Electronics,2510,,William Carey DVM,William Park,John Smith,61-90,Evening,5
6a2ca6cd-6a16-4820-99d8-ac52ee0c1998,Inbound,Returns,Return request,Very nice ??????,cf37d448-b537-488a-8bd0-5c0fcdccfe2c,11/07/2023 19:48,11/08/2023 16:16,11/08/2023 16:39,11-Aug-23,SUNDERNAGAR,Books & General merchandise,999,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,3
29f8031a-2009-4296-9ac3-b93195fa5f56,Inbound,Returns,Missing,,b5230929-d254-4507-b5a9-9e4ccda4dc26,08/08/2023 08:24,11/08/2023 18:00,11/08/2023 18:03,11-Aug-23,VIZIANAGARAM,LifeStyle,1977,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
44e6e4c5-0895-4cc4-8de8-887e50f4cba9,Inbound,Order Related,Delayed,,,,12/08/2023 06:52,12/08/2023 06:57,12-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
653731e8-8147-4b5c-af98-eba9ce453197,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:59,12/08/2023 11:48,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
204490c9-81b0-4da0-9729-88d55864dd66,Inbound,Order Related,Installation/demo,,,,12/08/2023 12:14,12/08/2023 12:16,12-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
24f9b958-275c-469b-91d7-11ff931cf2a7,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:41,12/08/2023 16:43,12-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
70884fab-766d-4134-8ee3-5e78231c6c60,Inbound,Cancellation,Not Needed,,,,12/08/2023 19:40,12/08/2023 22:45,12-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
db17efb7-c0a3-41ec-a0a2-a3a760214b7f,Inbound,Returns,Return request,,,,12/08/2023 21:19,12/08/2023 21:24,12-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
ecc7c250-1715-4044-ad36-a0bf91af6c37,Inbound,Returns,Fraudulent User,,25556e71-3491-4403-9022-79813982f623,08/08/2023 23:23,13/08/2023 17:22,13/08/2023 17:23,13-Aug-23,NEW DELHI,LifeStyle,894,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
833d8ace-a25f-4ecf-8088-2a73a17386b8,Inbound,Offers & Cashback,Instant discount,,7a79da8d-9a33-4ba0-ba11-cb9a5537ddea,03/08/2023 11:55,11/08/2023 11:39,11/08/2023 11:44,11-Aug-23,HOSUR,Mobile,19999,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
0f55d4f3-f717-4520-afb8-fc0c58b8b7cd,Inbound,Returns,Reverse Pickup Enquiry,,3f4bdae4-8734-42c4-a6be-999c0f6c5dd4,29/07/2023 00:01,11/08/2023 14:05,11/08/2023 14:05,11-Aug-23,KOLKATA,LifeStyle,999,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
becb49b4-fa83-43ee-970d-c14a4ff42293,Inbound,Returns,Reverse Pickup Enquiry,,e8fd2067-2b86-45f2-b84c-6c9a941833b1,08/08/2023 19:16,11/08/2023 18:28,11/08/2023 19:00,11-Aug-23,BALASORE,Books & General merchandise,237,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
e85dff15-b1c8-438c-b9dc-cb0da51920de,Inbound,Order Related,Delayed,,5db9023f-7cfd-4c35-9561-e77ab93df93f,08/08/2023 10:07,11/08/2023 20:25,11/08/2023 21:15,11-Aug-23,DERABASSI,Electronics,2799,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
5e5f2676-8a8c-479c-b20a-bd572696d64d,Inbound,Returns,Missing,,,,12/08/2023 14:01,12/08/2023 14:02,12-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
f503d81f-fad9-4029-8db1-a91bc53b6694,Inbound,Order Related,Installation/demo,,,,13/08/2023 13:06,13/08/2023 13:15,13-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
e1f23e20-cb19-4423-833b-a9d6d5d4c1a3,Outcall,Order Related,Delayed,Very bad ,c11c3497-3d8a-404a-afd1-ff77390ca97d,05/08/2023 13:14,12/08/2023 14:06,12/08/2023 14:18,12-Aug-23,CHENNAI,Furniture,12499,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
33c162f8-721e-4595-a201-ed6a2ce317da,Inbound,Returns,Service Centres Related,Very good,a96544f6-598e-4844-81e5-85dc22e17ea2,28/07/2023 13:05,12/08/2023 15:18,12/08/2023 15:29,12-Aug-23,BANGALORE,Mobile,15999,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
802fefaf-450c-4940-8a91-a4d676439278,Inbound,Returns,Fraudulent User,,f80003c4-5117-4525-a0ce-9baaa03f32c6,01/08/2023 18:48,09/08/2023 18:47,11/08/2023 08:33,11-Aug-23,BHUBANESWAR,Books & General merchandise,128,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
ee44066a-f8fe-4ea9-8f2f-9e2b05640f97,Inbound,Order Related,Delayed,,17ea337a-7fb6-4be3-8eea-68313ab84f82,06/08/2023 22:50,12/08/2023 10:28,12/08/2023 10:43,12-Aug-23,INDORE,Mobile,32999,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
072a0632-0e13-415f-971e-7c3d4ebae21c,Email,Refund Related,Refund Enquiry,,4adca1df-18d7-4619-baa5-88b1fa3c7092,06/08/2023 16:16,12/08/2023 19:36,12/08/2023 19:37,12-Aug-23,MUZAFFARPUR,LifeStyle,441,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
8355f1d4-6ad4-45e7-8c55-f9da27901a02,Inbound,Returns,Reverse Pickup Enquiry,Good ??????????,2ccb89c8-9a73-40dc-816a-bb4b54157a90,07/08/2023 12:25,11/08/2023 23:25,11/08/2023 23:27,11-Aug-23,MUMBAI,LifeStyle,332,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
35fc3fd7-7aa4-4e8e-b9b4-1504b2ec5e67,Inbound,Returns,Fraudulent User,,b930fc79-5d92-4a0c-aef0-f1096d724713,06/08/2023 13:44,12/08/2023 00:31,12/08/2023 00:45,12-Aug-23,HARDOI,Electronics,452,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
4ec50f45-4788-4f2a-a146-00d2562a8f72,Inbound,Order Related,Delayed,,,,12/08/2023 08:51,12/08/2023 09:10,12-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
bb107223-617b-4cf7-b3fb-a8fdfd5c8b63,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:29,12/08/2023 11:34,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
9d4cc45e-9d2f-44b0-97ca-080c640a68e4,Outcall,Feedback,UnProfessional Behaviour,Good communication,,,12/08/2023 19:12,12/08/2023 19:14,12-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
806e2ea0-c5dc-4c23-90f0-8611b91a467c,Inbound,Order Related,Delayed,,,,13/08/2023 18:17,13/08/2023 18:28,13-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
05dde7fe-63b7-4167-a187-49eb542d2297,Inbound,Order Related,Order status enquiry,,b31344e1-9eff-4c09-bd0c-8d63259a18b2,02/03/2022 07:03,11/08/2023 17:28,11/08/2023 22:00,11-Aug-23,BETTIAH,Home Appliences,1804,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
7a4a4da6-1734-4e63-9421-9eb51d3cec94,Inbound,Order Related,Order status enquiry,,5bf22924-7f4c-433e-a3b5-76c2da51da7a,25/07/2023 21:16,12/08/2023 14:26,12/08/2023 14:27,12-Aug-23,REWA,Electronics,899,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
7034ed7e-470f-48a3-8721-5b6f41dac7d9,Inbound,Returns,Fraudulent User,Very good ,bc717d0a-f491-47c9-8520-9ae50e8be286,05/08/2023 12:05,11/08/2023 19:19,11/08/2023 19:20,11-Aug-23,GIRIDH,LifeStyle,503,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
cd5f78db-5ec3-4daf-ab13-581bf493495a,Inbound,Returns,Reverse Pickup Enquiry,"It is my sincere request to Shopzilla team don't provide the quality assurance to any product without veryfying the quality of any product of any complany , it is because your guranted quality assurance i.e, Shopzilla ASSURED  matters a lot to customers. Please sir , have a look on my suggestion.",a8f24b60-8b57-440d-a31d-96fe6eb6f813,05/08/2023 17:45,11/08/2023 22:08,11/08/2023 22:12,11-Aug-23,DHENKANAL,LifeStyle,231,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
553f3f7f-5104-400c-ae66-6d717e2fb807,Inbound,Returns,Fraudulent User,,,,12/08/2023 17:12,12/08/2023 20:16,12-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
ea063b99-48c9-4a9e-b54c-f487d84d8cf3,Inbound,Returns,Reverse Pickup Enquiry,Do something to return my order,,,13/08/2023 16:40,13/08/2023 16:42,13-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,4
9573a322-4d2e-498c-acc0-e3cb3a05e7dd,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 21:58,13/08/2023 22:00,13-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
7aefb629-537d-408e-b78b-3235ad842d54,Inbound,Order Related,Invoice request,,1c4ef3f8-89d9-4ebf-9671-4d30f6c9b228,05/08/2023 09:52,11/08/2023 14:19,11/08/2023 14:28,11-Aug-23,AGRA,Electronics,727,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e17eccf9-75ed-45f6-87e9-63e05c6ffb45,Inbound,Returns,Reverse Pickup Enquiry,,68989bae-4ca4-411e-818b-620b968120e3,05/07/2023 11:56,11/08/2023 18:04,12/08/2023 23:30,12-Aug-23,VIDISHA,LifeStyle,497,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,1
1c9423c7-9a70-4969-9c4f-c3dcbf8923ac,Inbound,Returns,Return request,"Now-a-days, I got damaged/wrong product frequently.....please supervised ur employees.....I think there is a loophole,who changed damaged/wrong product in the place of original product.Thank you.",8c45dad1-d5e5-4ee1-a318-ca5c7a388150,07/08/2023 06:48,11/08/2023 21:16,11/08/2023 21:23,11-Aug-23,BANKURA,Books & General merchandise,290,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
2437c13e-728b-4b19-a677-ee06895f190e,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 15:22,12/08/2023 15:29,12-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
ddf98176-eac6-486c-a0ca-3071ce6fdde9,Inbound,Order Related,Installation/demo,,,,12/08/2023 21:22,12/08/2023 21:23,12-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
e97cbc03-e3a3-4390-9567-50354338256a,Inbound,Payments related,Payment related Queries,,,,12/08/2023 22:04,12/08/2023 23:27,12-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a776c774-f7b4-4931-b319-6cb4adc4987e,Inbound,Cancellation,Not Needed,Customer care executive officer behaviour is good but delivery boy executive behaviour very poor and not dilvery my order at door step . I request to you specially Shopzilla please ask 3 Rd party service providers .,,,13/08/2023 09:10,13/08/2023 09:13,13-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
36ec7321-4b83-4e78-92fe-0242ceeb68dd,Email,Feedback,UnProfessional Behaviour,,e20e35e9-4623-4f50-b045-ea341f00b195,03/07/2023 16:47,11/08/2023 13:18,11/08/2023 13:18,11-Aug-23,KRISHNA,Books & General merchandise,797,,Logan Barnett,William Park,John Smith,31-60,Morning,1
8f217893-28ed-4b3b-b717-26af1633546c,Outcall,Returns,Return request,,6c7b2a89-628c-4902-a346-a8dc1bf94b48,01/08/2023 11:22,13/08/2023 15:22,13/08/2023 16:10,13-Aug-23,KOLKATA,Electronics,1099,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
4cc53c9f-8a95-4b56-8457-21bc1d855496,Inbound,Returns,Reverse Pickup Enquiry,,11482162-a6f6-4385-ba21-acdbb14592e3,16/07/2023 11:36,11/08/2023 13:57,11/08/2023 14:03,11-Aug-23,SULTANPUR,Books & General merchandise,195,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
d7a664b8-98eb-4391-acf5-ee3ab32af4a6,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 10:16,13/08/2023 10:26,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
347264da-0889-4943-b38e-a510c60daf54,Outcall,Order Related,Delayed,,53fd5039-ed35-4580-9840-f9df1951972c,05/08/2023 08:09,13/08/2023 12:20,13/08/2023 16:20,13-Aug-23,SURAT,Electronics,1599,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
438e82f2-d188-402f-8371-295371b5a3fb,Inbound,Returns,Reverse Pickup Enquiry,,3eb58201-485c-455a-9502-5579204a4e77,01/08/2023 11:02,11/08/2023 09:33,12/08/2023 19:06,12-Aug-23,BHUBANESWAR,LifeStyle,660,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
7488a38b-5b45-4582-adcd-79aa4d3e388b,Inbound,Product Queries,Product Specific Information,Shameless people who cut the call after making us wait,,,11/08/2023 11:21,11/08/2023 12:27,11-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,1
db17cde6-f043-4264-ad7a-ce8c23eca53a,Inbound,Returns,Wrong,,2eb115a5-c71e-4f4f-a2df-082a324a2eb0,05/08/2023 15:11,11/08/2023 17:31,11/08/2023 17:38,11-Aug-23,PORBANDAR,LifeStyle,287,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
11958e49-da78-4861-81e6-d3a9c03b989b,Inbound,Order Related,Invoice request,,1acacef4-0fda-487d-9d7f-737ba43ebe50,08/05/2023 23:44,11/08/2023 18:02,11/08/2023 18:05,11-Aug-23,MUMBAI,Mobile,19999,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
f55bc595-af2b-4760-b807-6149720060fd,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:12,12/08/2023 13:10,12-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,2
2a77427f-371a-435d-9b82-92706ddba8bf,Inbound,Order Related,Installation/demo,Installation & demo needs to be provided,,,12/08/2023 13:25,12/08/2023 13:40,12-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,1
806f4458-d798-449a-9ecd-ac61879df1aa,Inbound,Returns,Return request,,,,12/08/2023 13:57,12/08/2023 14:00,12-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
e45d9a02-5f11-4fc0-b8f2-8d13676893ee,Inbound,Order Related,Installation/demo,,,,12/08/2023 15:06,12/08/2023 20:11,12-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
44f3e5f9-17b6-4a3c-ac6a-873818f3f6c3,Inbound,Returns,Fraudulent User,,,,13/08/2023 20:06,13/08/2023 20:07,13-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
84af96da-d334-4ad3-9eaa-fdf70a9b3912,Inbound,Returns,Reverse Pickup Enquiry,thanks for Mr.  ... He solved the problem.And .He spoke me well.. he is good  person my problem easily solved it.thank you Mr.  ..????.. Thanks for Ms. zobiya.. she's good behavior and spoken language is good thanks for her...Thank you   ????..,f234ddf7-a757-4e61-8acd-e2e08b8129c1,26/07/2023 19:00,10/08/2023 17:25,13/08/2023 12:24,13-Aug-23,GREATER NOIDA,Electronics,893,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
7b8c606c-4a69-4566-a361-3684839ec7ec,Inbound,Returns,Reverse Pickup Enquiry,,a150319d-82de-469d-b07a-b96e0d3bdc37,24/07/2023 18:36,11/08/2023 17:02,11/08/2023 17:12,11-Aug-23,Devandra Nagar,LifeStyle,399,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e642d5d1-19e7-45de-ab3e-b50e352921e5,Outcall,Returns,Service Centres Related,,b9956381-137c-43ba-80c7-3b35f1e0acf4,05/12/2022 01:44,11/08/2023 21:52,11/08/2023 23:51,11-Aug-23,THANE,Electronics,999,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
92fa8cc9-146b-4a2f-8552-a8b26e456cdf,Inbound,Returns,Reverse Pickup Enquiry,,c22b631d-89c1-4ba4-aec1-19a268bfdc99,01/08/2023 17:30,11/08/2023 22:59,11/08/2023 22:59,11-Aug-23,RANGAREDDY,Electronics,1499,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
ebc3f8f5-470e-4e23-9f9a-438792f50cd4,Outcall,Returns,Return request,thank you for customer support ,,,12/08/2023 16:57,13/08/2023 02:27,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
b0b56ca0-c15b-4134-8dfc-5a5fc3a4c657,Inbound,Returns,Return request,,,,12/08/2023 19:40,13/08/2023 21:18,13-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
87b9fb70-5519-459d-a54f-19895bdfe0e0,Inbound,Returns,Damaged,,,,13/08/2023 13:29,13/08/2023 13:29,13-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
595ec3f4-d631-4d2e-8cf0-779deedc7328,Inbound,Returns,Return request,  ??,6cae3fb6-1909-40b6-9eb9-4ef84f6b57aa,04/08/2023 05:20,11/08/2023 14:48,11/08/2023 14:50,11-Aug-23,KAWARDHA,Electronics,3299,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
9e052714-edbe-48ea-88b9-bf2abd408e9e,Inbound,Order Related,Installation/demo,Very good ,eb84c190-a11f-4a9f-9d72-4e99dc5a67df,29/07/2023 20:51,11/08/2023 08:08,11/08/2023 08:12,11-Aug-23,SAHARSA,Home Appliences,1000,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
229d9916-a831-45ab-ae32-dfdeaa812619,Inbound,Returns,Reverse Pickup Enquiry,,61e4da31-9c3e-4861-8a50-cec6c0dc9c4f,30/07/2023 18:05,11/08/2023 09:15,11/08/2023 09:15,11-Aug-23,SATARA,LifeStyle,1769,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
34f75b83-2b86-4171-a003-31f2c6df8960,Inbound,Product Queries,Product Specific Information,,c55e555d-57e8-4b58-af48-65daad8d0c0e,06/08/2023 12:42,11/08/2023 13:33,11/08/2023 13:59,11-Aug-23,DHAKA,Home,173,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ff591843-ca5d-46a7-9833-dacdc84e342b,Inbound,Returns,Wrong,,76140819-15fd-4512-b873-89b35c87b941,08/08/2023 09:12,12/08/2023 08:31,12/08/2023 09:04,12-Aug-23,BHUBANESWAR,LifeStyle,1184,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
e9a91933-9b46-40a2-ac57-6442c68cb764,Outcall,Refund Related,Refund Enquiry,,,,12/08/2023 06:30,12/08/2023 06:31,12-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
0291f7ff-8c3c-474f-9839-a4eabc6d89b3,Inbound,Returns,Missing,,,,12/08/2023 22:30,12/08/2023 22:35,12-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
1b7aa711-a598-41c0-81c9-40d3d39b69d2,Email,Feedback,UnProfessional Behaviour,,,,12/08/2023 18:25,12/08/2023 18:57,12-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
d59e7422-f9ef-440c-9051-b2c1f12a6129,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla,,,12/08/2023 20:09,12/08/2023 20:12,12-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
265daebb-0a9e-48ce-b85b-8ad0db917501,Outcall,Returns,Return request,Done,,,13/08/2023 11:34,13/08/2023 11:36,13-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
c4f02027-8b4c-48c4-a164-60116f7a2cdd,Inbound,Product Queries,Product Specific Information,Sloved my query ,,,13/08/2023 11:48,13/08/2023 11:51,13-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,4
338f2b5d-556d-467e-89ae-346fa9b957fd,Outcall,Returns,Return request,,,,13/08/2023 12:15,13/08/2023 12:16,13-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8dbf3508-f432-43b3-9bf5-3c0e306e8d62,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:52,13/08/2023 17:32,13-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
823206e1-f893-488d-a748-fdfac2d0a799,Inbound,Returns,Return request,,,,13/08/2023 21:33,13/08/2023 22:44,13-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
8022f5bd-3ca2-49f1-bda1-867fc49b8988,Inbound,Returns,Reverse Pickup Enquiry,Very worst experience I had from last two delevery,5912f920-b974-4af6-836c-013a424c9d9c,27/07/2023 22:25,11/08/2023 10:29,11/08/2023 10:51,11-Aug-23,BANGALORE,Electronics,7999,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
22e721b9-014d-4615-a264-943c9a466e90,Inbound,Returns,Return request,Very good,e05b1324-ce5e-4c5a-8c31-601391206d2a,02/08/2023 21:22,11/08/2023 10:38,11/08/2023 10:41,11-Aug-23,ALIGARH,Electronics,854,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
81e455d7-155e-4d11-b100-e06eb7041274,Inbound,Returns,Reverse Pickup Enquiry,,13bda6e3-1a19-43f9-9bfc-7c9f92377b81,24/07/2023 12:17,11/08/2023 19:13,11/08/2023 19:19,11-Aug-23,KANPUR,Electronics,599,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
a9beee1d-9e0d-4c26-a777-24e8687a003f,Inbound,Returns,Return request,Good,6db94495-b7d3-4f07-b1ef-b7f8737df3d8,05/08/2023 05:59,11/08/2023 20:58,11/08/2023 20:59,11-Aug-23,VIJAYAWADA,Home Appliences,2999,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f77b89ad-90ec-418a-8aeb-39df37fc948f,Outcall,Order Related,Delayed,,,,12/08/2023 16:44,12/08/2023 18:02,12-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
cd531673-7dbf-4b73-a359-00671917ddd8,Inbound,Order Related,Delayed,,c884ff25-e0a8-4542-bb83-f7b39e15a897,05/08/2023 08:55,10/08/2023 17:39,11/08/2023 10:39,11-Aug-23,NAGAUR,LifeStyle,251,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
81d7f619-4b1d-45e2-8bdc-70e3c75447c3,Inbound,Returns,Return request,Sellers providing incorrect product information should be penalized ,4225fc07-e470-4789-9355-7fb1f96e7a1c,30/07/2023 16:02,10/08/2023 18:16,13/08/2023 16:14,13-Aug-23,NASHIK,LifeStyle,899,,Michele Kramer,William Park,John Smith,61-90,Evening,4
078e46c2-827f-49c5-b9dd-fe2198cb218c,Inbound,Order Related,Delayed,,809d070e-12e9-4c6e-b097-d41577150cfb,05/08/2023 07:21,11/08/2023 10:52,11/08/2023 10:56,11-Aug-23,GOPALGANJ,Books & General merchandise,204,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
14288fdf-2511-4ac4-b9ff-83a6b9f3c0e5,Inbound,Cancellation,Not Needed,Paisa kha gae   aur roj call pe wahi purani baten krte rehte ho,c72f583b-994b-454a-952c-02dd0f4d7dbb,07/07/2023 12:47,13/08/2023 14:06,13/08/2023 14:09,13-Aug-23,AMBIKAPUR,Books & General merchandise,1499,,Casey Holmes,William Park,John Smith,31-60,Morning,1
8c6f9d52-4583-4ae4-95bc-e04dd4c3b588,Inbound,Order Related,Delayed,,2b5479f7-d4e2-4d87-9983-c48a99883a1a,09/08/2023 10:05,12/08/2023 08:16,12/08/2023 08:23,12-Aug-23,VADODARA,Mobile,16999,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
b8554131-3e07-44e0-9e3e-31250c584183,Inbound,Cancellation,Not Needed,Feel responsible for customer don\u2019t give neglected answers to the customer and sellers are making fraud by selling old and refurbished products as new ones please ensure that they are packing original items and ask them to take video while packing its very useful to customer In my case I have received old product as new one and one more product return issue not resolved from one month of date of purchase ,0d723009-5d14-4d38-b19c-d9b64768adfb,12/07/2023 22:58,11/08/2023 21:07,12/08/2023 11:57,12-Aug-23,RANGAREDDY,Books & General merchandise,1499,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
3625f00f-b192-4a91-bee6-95f58bdf5d1a,Inbound,Order Related,Seller Cancelled Order,There is no clear reason for my order cancellation this is very much unexpected ,,,12/08/2023 16:56,12/08/2023 17:07,12-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,3
03c57832-4d4b-41a8-9b3d-8066f509ffa3,Inbound,Order Related,Delayed,,,,12/08/2023 19:47,12/08/2023 19:48,12-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,4
b15e5696-7c51-42e4-bfee-ff9fded58e34,Inbound,Returns,Fraudulent User,,,,12/08/2023 23:42,12/08/2023 23:50,12-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
b51dda48-e787-4550-965a-d02a90d89da6,Inbound,Returns,Return request,Very good ,6a636cee-4810-4e43-ab83-f11addef46d9,07/08/2023 10:18,11/08/2023 11:03,11/08/2023 11:06,11-Aug-23,GOPALGANJ,Home,383,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
277aed76-90f7-41e0-933f-fb18cce195ac,Inbound,Order Related,Invoice request,,168e5ed9-6d9e-4f9a-9b52-e6ce11896a05,04/08/2023 00:03,11/08/2023 12:39,11/08/2023 12:43,11-Aug-23,PIPARIYA,Mobile,9999,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
392a8933-3443-41cf-b94b-3ee3f37d9d8b,Inbound,Returns,Fraudulent User,Good ,dd04c717-c30c-4ed2-9c8b-623fb114efd6,02/08/2023 20:43,11/08/2023 14:26,11/08/2023 14:29,11-Aug-23,KHAGARIA,Affiliates,157,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
26455a14-2a7f-440b-9f81-6ea813643b5e,Inbound,Order Related,Order status enquiry,,1d96aa50-a1ac-40aa-b317-e850024fff85,09/08/2023 01:54,11/08/2023 16:23,11/08/2023 17:04,11-Aug-23,FARIDABAD,Home Appliences,36999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
bf205a5a-b9e6-4743-ac7f-62401a99aa81,Inbound,Order Related,Invoice request,,b318103b-a915-4a9c-be18-2b0e605cf783,07/08/2023 18:24,11/08/2023 19:44,11/08/2023 19:49,11-Aug-23,MUMBAI,Electronics,21990,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
0b804492-5225-426c-97a7-9a4c9a9023c2,Inbound,Returns,Return request,,192a09b2-9769-4b7b-9f80-96b495952b3a,03/08/2023 21:40,11/08/2023 20:16,11/08/2023 20:18,11-Aug-23,VADODARA,Books & General merchandise,759,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
fb2be9a7-3cc6-4e93-9528-9bd4705d02ac,Inbound,Order Related,Installation/demo,,b82586ca-2b8f-4ec7-b298-c9e9aac13728,07/08/2023 09:21,11/08/2023 22:29,11/08/2023 23:20,11-Aug-23,NERAL,Electronics,447,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
500c3a5e-40c3-4ad3-bd5a-fadbb83a3e78,Email,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:32,12/08/2023 09:24,12-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
bcab2827-80d0-4817-b358-4326df733ce3,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:13,12/08/2023 13:16,12-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
e9e67707-bb1b-4946-b991-5c46dfd29ea9,Inbound,Returns,Missing,Good,,,13/08/2023 15:03,13/08/2023 15:06,13-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
342ad1f2-59c9-4283-89f6-d2c60f08e44d,Inbound,Refund Related,Refund Related Issues,,bccca274-4bcf-42d2-bffa-878957e4b193,27/07/2023 21:30,13/08/2023 15:31,13/08/2023 15:37,13-Aug-23,PUSAD,LifeStyle,4556,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
6d7e1522-7900-4eca-a452-41729c44ee05,Inbound,Returns,Reverse Pickup Enquiry,Very good??,94165f27-32dc-478f-8a31-19ab54c8543b,20/06/2023 14:39,11/08/2023 11:34,11/08/2023 12:14,11-Aug-23,AGRA,LifeStyle,999,,Timothy Grant,William Park,John Smith,31-60,Morning,5
59ace11d-c79b-4b81-9372-bcc7857e535a,Inbound,Payments related,e-Gift Voucher,,,,11/08/2023 17:25,11/08/2023 17:28,11-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
ec3a1eed-7697-4a96-ab5e-b6e0fd7776b8,Inbound,Returns,Missing,Satisfied..,,,12/08/2023 09:09,12/08/2023 09:12,12-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
6b005e44-a0a8-4308-a7d4-e6aa2d20ab05,Inbound,Returns,Wrong,,,,12/08/2023 19:15,13/08/2023 06:14,13-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
1613c1a6-0729-495f-a7a3-79a26b0e3b10,Inbound,Returns,Reverse Pickup Enquiry,Provide customer care number ,,,12/08/2023 12:14,12/08/2023 12:28,12-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,4
dd26b117-9f7c-4936-8527-97701d693c1c,Inbound,Returns,Missing,,,,13/08/2023 08:47,13/08/2023 15:15,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
afb00bc4-78f7-49cb-bd87-c40738d8ec7d,Inbound,Returns,Return request,,0e34b772-efeb-40f2-9dfd-75c6fef7b777,07/08/2023 11:46,11/08/2023 09:57,11/08/2023 10:13,11-Aug-23,UNNAO,LifeStyle,469,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
0a2f684d-8867-4e8c-be70-6b40e63534f8,Inbound,Order Related,Delayed,,7d51222f-e65c-4789-b35f-f768ddaedc77,05/08/2023 19:58,12/08/2023 19:25,12/08/2023 19:37,12-Aug-23,BADLAPUR,Mobile,20999,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
4ff049c4-f5b4-465f-ae7e-c79614b770f5,Inbound,Returns,Damaged,,28f499bd-64c1-42f4-81b3-913277ba68e7,05/08/2023 20:24,13/08/2023 14:46,13/08/2023 14:47,13-Aug-23,ARRAH,Books & General merchandise,356,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
f655f878-b2b3-4699-a1ef-2e19d18d38f1,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:20,12/08/2023 09:23,12-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
fb4189b1-0d4c-43e0-9879-06b2e859d7c6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:21,12/08/2023 15:38,12-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
56c15026-5eac-40d8-9b8c-b4da4e22dbd9,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 21:28,13/08/2023 07:39,13-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
903656bd-4c09-4114-909d-01868a20d52d,Inbound,Refund Related,Refund Enquiry,So nice ,,,13/08/2023 10:20,13/08/2023 13:01,13-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
a4794470-27a8-4a5f-a9f4-1695a0317da3,Inbound,Order Related,Installation/demo,,,,13/08/2023 14:47,13/08/2023 18:28,13-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,2
c678c01f-7750-498e-8b7d-e89068f4ee35,Inbound,Cancellation,Not Needed,,,,13/08/2023 15:08,13/08/2023 15:32,13-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
e1704759-c8d0-4f71-95fb-1c1dde71871b,Inbound,Returns,Reverse Pickup Enquiry,,9b9b4f56-2ea2-4a22-ae1a-27570a25d368,04/08/2023 22:57,11/08/2023 12:44,11/08/2023 19:10,11-Aug-23,AJMER,LifeStyle,2393,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2ef2c428-1685-4349-ae48-b55129f805e2,Inbound,Product Queries,Product Specific Information,Thank you my issue solved ,,,11/08/2023 12:58,11/08/2023 13:04,11-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
85a2e82d-fdc0-43dd-9928-0cf47a13c153,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 15:32,12/08/2023 16:30,12-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
d1afab45-050a-484b-8b67-e7e4f7a5c4ec,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:42,12/08/2023 20:18,12-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bc482027-99cd-40ac-bc12-36ebb399793b,Inbound,Returns,Return request,,,,12/08/2023 21:36,12/08/2023 21:38,12-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
745ba6ad-b60e-465e-bb27-94c64e7930c2,Inbound,Order Related,Installation/demo,"As of now no issues, the information given by him was good...than u ",,,13/08/2023 06:49,13/08/2023 06:52,13-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
fd1b96bf-868a-4718-8e08-55a939d59f8d,Email,Order Related,Delayed,Werigood,,,13/08/2023 20:29,13/08/2023 20:30,13-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
47838cec-af15-4615-b6a9-a7e0f0a39bed,Inbound,Returns,Return request,Vendors to be tightened so that they do not send wrong product.,fbca251c-bde0-4b3e-a0ea-6b2e21bf681d,06/08/2023 17:31,11/08/2023 09:46,11/08/2023 10:03,11-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,361,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
ef9c4969-8b4f-4cfb-ba21-83fb15641e72,Inbound,Returns,Reverse Pickup Enquiry,,a616ce3a-ec66-4b50-a90f-c1fb0241e524,07/08/2023 07:08,11/08/2023 13:13,11/08/2023 13:17,11-Aug-23,MASAURHI,Home,2199,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
33e30a5b-f752-42c1-a34a-ee74f09af552,Inbound,Feedback,UnProfessional Behaviour,Thanks for Shopzilla ??,86fbcd7f-c76c-4c03-bb3c-3065ebf0a499,02/08/2023 00:08,11/08/2023 18:46,11/08/2023 18:48,11-Aug-23,BHUJ,Home,2849,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
ab903cc8-a703-44a4-829f-231349b79f70,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:02,12/08/2023 13:06,12-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
87fb1e70-79e4-41be-b036-bd9f1ffe040b,Outcall,Order Related,Delayed,Nice experience with executive,,,12/08/2023 17:17,12/08/2023 17:32,12-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
5fd9c6a8-4063-488f-971d-aa55e5407829,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 13:46,13/08/2023 13:54,13-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
e348877a-7524-4553-b2a3-7e317a61581e,Inbound,Order Related,Delayed,Good ,c0d38a08-3e64-47a0-97fc-2a0aea9b1136,04/08/2023 18:06,13/08/2023 13:16,13/08/2023 13:20,13-Aug-23,HISSAR,Home,1799,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
640e04b1-837d-442f-8b97-84de8e72ac77,Inbound,Feedback,UnProfessional Behaviour,,e7cf566f-e8e6-4a07-a99d-9ae9f5072f81,06/08/2023 07:44,13/08/2023 07:07,13/08/2023 07:38,13-Aug-23,DADRA,Electronics,49990,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
4ce070eb-0964-46e9-9421-e8f348e2ef75,Inbound,Returns,Reverse Pickup Enquiry,Please resolve my issue immediately ,b18f5de3-9863-4626-85b5-6d9cbb4d8031,03/08/2023 20:26,11/08/2023 12:34,11/08/2023 12:39,11-Aug-23,JAMNAGAR,Affiliates,147,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
25c14064-f21b-469c-a1b0-66d57dee7490,Inbound,Returns,Reverse Pickup Enquiry,Ba,dab56e7f-7fff-4e41-b525-81b614f7aace,28/07/2023 19:34,11/08/2023 17:27,11/08/2023 18:24,11-Aug-23,Kalyan,LifeStyle,143,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
4a88df6e-aafb-477a-bd8e-63ffc34c1a43,Inbound,Returns,Wrong,,,,12/08/2023 15:04,12/08/2023 15:19,12-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
1ac2ef25-99f5-4c48-bbfd-477c3db7a122,Inbound,Returns,Wrong,Plz resolved my problem within short time,,,12/08/2023 20:08,12/08/2023 20:15,12-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
dd06e662-5dc3-478f-b1d0-d2a9886bfcde,Inbound,Order Related,Installation/demo,"I have asked the same executive regarding the company details or seller details regarding my order issue but still i haven\u2019t received anything from the executive side as per their promise that they will send the seller details in few minutes but after 15, 16 hours of wait i am not able to recieve anythinh ??",,,13/08/2023 10:13,13/08/2023 21:28,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2f9e4435-80e1-49cf-b7b5-cd01a7ebf0fb,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:58,13/08/2023 20:08,13-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
5f4c132e-f3a3-4c16-aaeb-7095c1a99103,Inbound,Order Related,Delayed,,09637973-3fa5-49d1-8ee0-65c80fdc0af8,17/07/2023 18:55,12/08/2023 18:36,12/08/2023 18:38,12-Aug-23,SAHARSA,Home Appliences,20370,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
791cbcd9-4a3c-4f5d-b5dd-e6d96ddad71a,Inbound,Order Related,Installation/demo,,0b18df79-7217-4a74-9539-925f257cad12,09/08/2023 11:19,12/08/2023 06:29,12/08/2023 06:30,12-Aug-23,JAIPUR,Home Appliences,11999,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
64f5105e-a19c-4760-8fa7-c35ae41aceca,Inbound,Order Related,Delayed,,0f6b5851-bc4b-4a0d-bf0a-58aa353224e1,09/08/2023 20:02,12/08/2023 19:30,13/08/2023 01:11,13-Aug-23,HYDERABAD,Electronics,1399,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,1
4d8c346f-a26a-44b0-8ae0-5361cbf21806,Inbound,Returns,Wrong,,,,12/08/2023 17:28,12/08/2023 17:32,12-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
ea270fc8-065f-44ef-9d5f-9a1eaac1c072,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:20,13/08/2023 21:23,13-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
1e032062-94f9-49f3-827c-254ab9759ea3,Inbound,Returns,Return request,,87b00bcb-cd5c-48aa-b1fe-c338a8b84a38,03/08/2023 15:03,11/08/2023 08:36,11/08/2023 17:16,11-Aug-23,BERHAMPORE,Electronics,2499,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
5a8f2e8f-5d20-4bc1-8ad9-0aee1de07d3e,Outcall,Cancellation,Not Needed,My problem is not solved ,b1909d32-4d76-4188-ae79-29969e1f1843,04/08/2023 20:53,13/08/2023 14:48,13/08/2023 14:50,13-Aug-23,VADODARA,LifeStyle,209,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4e318b64-520a-4f97-bb60-8b0e12ee7c07,Inbound,Returns,Missing,,d60b4598-afea-4d22-9010-61dbbb964f70,05/08/2023 22:53,10/08/2023 11:24,11/08/2023 08:24,11-Aug-23,KOTA,Electronics,396,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d678fab2-0898-45e1-aa88-666ace1783b3,Inbound,Order Related,Order status enquiry,,ec0bf195-1851-4b85-95ed-92bd9814ddce,08/08/2023 16:17,10/08/2023 16:25,11/08/2023 07:49,11-Aug-23,ARRAH,Books & General merchandise,453,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61d62551-64ae-44f1-8bd6-990d78b86902,Inbound,Returns,Return request,,65359ffa-dfa7-471b-b9c6-c2955328ad6d,07/08/2023 08:29,11/08/2023 05:45,11/08/2023 05:47,11-Aug-23,ALIGARH,Books & General merchandise,360,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
eda2067e-5f26-4160-b72c-d25daaf22a21,Inbound,Product Queries,Policy Related,,,,12/08/2023 09:02,12/08/2023 09:17,12-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
cab4b918-e74c-4a3e-82c3-3692ec9a458b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:44,12/08/2023 11:46,12-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
5c8e99f9-fdb7-4211-a272-0fc096c3edcd,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:37,12/08/2023 18:41,12-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c70ecdd5-bcac-4920-8e48-f1a9682b916e,Outcall,Returns,Fraudulent User,she knows her work and understands my problem and handles it very well.,,,13/08/2023 11:07,13/08/2023 11:09,13-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
47a5ae41-7e1f-4246-9175-60e0565fa8f3,Inbound,Order Related,Order status enquiry,,,,13/08/2023 11:15,13/08/2023 11:15,13-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
bc7ea1f6-6ab0-447f-83d2-34e7f4748988,Inbound,Returns,Return request,Please don't deliver broken item ,,,13/08/2023 13:40,13/08/2023 14:24,13-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
9fb98769-f559-4914-b704-8d3f1b5eaf5f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:37,13/08/2023 14:38,13-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
a40c6929-9606-4c0f-b61d-358d88ab239f,Inbound,Feedback,UnProfessional Behaviour,,e596b17b-0408-479d-b40b-7feabb3e7522,16/07/2023 11:47,11/08/2023 10:38,11/08/2023 10:42,11-Aug-23,HYDERABAD,Electronics,122490,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
97f33e55-763d-49f1-9e71-d69b361ae0ab,Inbound,Returns,Reverse Pickup Enquiry,Pement nhi aaya,f839651a-8912-4883-85f8-40b646e8b924,18/07/2023 01:26,13/08/2023 17:02,13/08/2023 17:24,13-Aug-23,NEW DELHI,Home,175,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,1
0acd05b8-8ba0-4cf1-a0ae-95539b1c2e2a,Inbound,Returns,Fraudulent User,Good,abc21b5b-77b9-42e7-a996-61ac58c66bb1,02/08/2023 15:05,11/08/2023 21:47,11/08/2023 23:12,11-Aug-23,NABARANGPUR,Books & General merchandise,119,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
5c2beb0a-3fc0-49e2-bd6b-bbb97239b827,Outcall,Order Related,Order status enquiry,,58c15c7a-dcfe-4859-9ae6-efff307ddc6c,05/08/2023 15:49,13/08/2023 09:51,13/08/2023 09:52,13-Aug-23,MUMBAI,Electronics,67990,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6394b563-8089-43ed-bc1b-4fc668b1f5ca,Inbound,Returns,Reverse Pickup Enquiry,,30622ed0-13e2-4f25-a8ad-e6f2b763824c,30/07/2023 11:02,09/08/2023 13:54,11/08/2023 06:17,11-Aug-23,MADURAI,Electronics,1199,,Casey Holmes,William Park,John Smith,31-60,Morning,4
7583014f-cd52-43dc-a94c-124dccad87b2,Inbound,Returns,Missing,,67c1953c-6869-4241-9bc0-039680802deb,04/08/2023 21:49,10/08/2023 21:20,11/08/2023 08:47,11-Aug-23,SAMASTIPUR,Electronics,699,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,4
52e279c3-7e9d-421f-a720-47749d6c0fc2,Inbound,Returns,Reverse Pickup Enquiry,,bc0753a1-1682-434f-994f-bdede93843cc,19/07/2023 10:15,12/08/2023 10:54,12/08/2023 11:04,12-Aug-23,WARANGAL,Furniture,12460,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
79b84c8d-c8ab-4b8b-926b-c05eea3f7e9f,Inbound,Returns,Reverse Pickup Enquiry,Thanku ,,,12/08/2023 08:59,12/08/2023 10:09,12-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
819e20b2-6899-4afe-bfb4-61de6fb899e1,Inbound,Returns,Return request,,,,12/08/2023 10:37,12/08/2023 10:41,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
481af17f-c05a-4fcc-b511-9c3a0b638f48,Inbound,Order Related,Installation/demo,,,,12/08/2023 16:28,12/08/2023 16:34,12-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
4dea7a68-025a-45ce-8e90-60f9278a33ca,Outcall,Refund Related,Refund Enquiry,,,,13/08/2023 18:54,13/08/2023 18:56,13-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
790a50a1-2279-43e1-aaf5-b4a8b2356928,Inbound,Order Related,Unable to track,,,,13/08/2023 20:09,13/08/2023 20:14,13-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
c99936c5-8454-4e6d-9490-3473ab2ce7aa,Inbound,Returns,Return request,,fb24b8c7-c587-4232-87bf-c74ff43e3cc2,04/08/2023 14:26,11/08/2023 16:53,11/08/2023 16:54,11-Aug-23,AHMEDABAD,Electronics,8897,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
057d78f1-ae11-4933-bf14-758bcceccb61,Inbound,Cancellation,Return cancellation,Thank you Shopzilla,ec9e6d05-734f-41a4-8419-822544de89da,04/08/2023 11:11,11/08/2023 10:54,11/08/2023 11:31,11-Aug-23,KAKINADA,LifeStyle,395,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
6c9833bb-5462-45b3-be61-3d4551eff6d3,Inbound,Returns,Reverse Pickup Enquiry,,c0223cb4-faea-463e-a1fa-ae45ae415521,05/08/2023 23:47,11/08/2023 12:22,11/08/2023 12:27,11-Aug-23,NEW DELHI,LifeStyle,280,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
34e9ed6b-7f08-4d1c-8698-a9e339814f2d,Inbound,Returns,Return request,,79e4213f-6ffa-4b6e-8bd0-ec1964fc9f90,07/08/2023 16:49,11/08/2023 12:43,11/08/2023 13:19,11-Aug-23,DHANBAD,Books & General merchandise,287,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
13d75b7e-2626-4ec0-9f8d-d7e3d515354e,Inbound,Returns,Fraudulent User,,f7a55bff-4c1b-403d-aff8-9066c9b4dbd4,07/08/2023 23:11,11/08/2023 17:10,11/08/2023 17:12,11-Aug-23,GONDA,Books & General merchandise,295,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
1353bf37-978a-4aaa-86b3-a096405bcc05,Inbound,Returns,Wrong,,30fe4a60-79f4-47fe-8144-51ccacead9cc,04/08/2023 10:20,11/08/2023 20:39,11/08/2023 22:38,11-Aug-23,JAIPUR,LifeStyle,996,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3f6ddce4-d393-4602-8cdd-c55f5cd998bc,Inbound,Returns,Fraudulent User,,,,12/08/2023 19:05,12/08/2023 19:31,12-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,1
42dc7596-f08a-4423-bfbe-f7ead92c6014,Inbound,Returns,Missing,,,,13/08/2023 00:33,13/08/2023 00:50,13-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
cf450fa8-8a66-43df-b851-d43d6b647ba3,Inbound,Order Related,Order status enquiry,,,,13/08/2023 11:20,13/08/2023 11:33,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
42a328bd-d5ee-4e03-9e5a-86f0ce2d87c5,Inbound,Returns,Return request,,a4ac1327-eab4-4203-8787-a98505639314,06/08/2023 13:57,11/08/2023 18:30,11/08/2023 18:31,11-Aug-23,UNJHA,LifeStyle,5721,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
22b7f84a-d319-415d-97e7-215da10ebd03,Inbound,Returns,Missing,,7877f48a-9f2f-44b8-b213-8b1d91afa842,07/08/2023 19:12,11/08/2023 10:51,11/08/2023 11:05,11-Aug-23,VARANASI,Books & General merchandise,194,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
05222e7a-1ec2-4045-9ac1-5346c763ec90,Inbound,Returns,Reverse Pickup Enquiry,,1d4c3671-4930-4fff-8417-78fd80840dd3,05/08/2023 17:27,11/08/2023 12:21,11/08/2023 12:24,11-Aug-23,GHAZIABAD,Furniture,6674,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
0e56e311-2495-43ca-b892-416342e7ef42,Inbound,Returns,Exchange / Replacement,Just process my exchange!,,,12/08/2023 07:13,12/08/2023 07:18,12-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
29bf2ff9-ead9-457c-a964-938752496638,Inbound,Returns,Return request,,,,13/08/2023 19:29,13/08/2023 20:35,13-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
bb17a1d4-69ef-458d-a097-1aa8dbac6660,Outcall,Refund Related,Refund Enquiry,,fb35abb8-53cb-4070-b2dc-75a3ca0d09c5,01/07/2023 13:30,11/08/2023 18:01,11/08/2023 20:33,11-Aug-23,HANDIA,Home Appliences,25490,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
885606b5-0f1b-418e-b53c-265aa9ac092e,Email,Feedback,UnProfessional Behaviour,,c8f6fb8c-0344-4d54-87b0-5dd8dddde87e,03/08/2023 21:55,11/08/2023 21:59,11/08/2023 22:28,11-Aug-23,JAJPUR ROAD,Home,668,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
a70b8f58-7432-4032-bb83-0a5f1a0bb072,Inbound,Order Related,Installation/demo,Good ,260fe646-1ace-4455-93f6-eb0084169b1e,04/08/2023 10:45,11/08/2023 10:26,11/08/2023 11:02,11-Aug-23,HYDERABAD,Home Appliences,12499,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
8aa1d538-cdf1-431d-b91a-ff67e22b3632,Inbound,Returns,Reverse Pickup Enquiry,,0bc94364-6a33-4eb5-98ee-b493cd9c5230,04/08/2023 14:12,11/08/2023 08:10,11/08/2023 08:18,11-Aug-23,CHATRAPUR,LifeStyle,244,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c8e3841f-a0dc-466a-9315-ff55d8befa6a,Inbound,Returns,Return request,,6fdb4e50-5024-4999-aac3-6289cbbd878e,04/08/2023 17:51,11/08/2023 08:36,11/08/2023 08:38,11-Aug-23,KANPUR,Books & General merchandise,599,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
97f5c4c4-ea30-4ae2-abc9-739c4169e612,Inbound,Refund Related,Refund Related Issues,,1eaa72a6-cc5c-4c39-9794-72d35e11d2c2,07/07/2023 16:25,11/08/2023 11:01,11/08/2023 11:19,11-Aug-23,GANDHINAGAR,Electronics,999,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
356be53e-48d3-4c13-b20d-d11f08d7f403,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 19:57,11/08/2023 20:14,11-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d841fb64-7e88-4e41-8b61-9807a40cbc4c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:22,12/08/2023 13:31,12-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
ed44245d-5b67-4186-9ba4-ba460a1723dd,Inbound,Returns,Fraudulent User,,,,12/08/2023 17:41,12/08/2023 17:42,12-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
2e0cda00-0c0a-41e0-a2c8-2b42a38e0ee7,Outcall,Shopzilla Related,General Enquiry,Shopzilla customer service God work very helpful,,,12/08/2023 23:48,12/08/2023 23:54,12-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
d677787d-c1b6-4821-9a71-ad30c13b4bb0,Inbound,Returns,Missing,Good ,cf257654-e3a2-4892-8f3a-894cf3dc6c7b,27/07/2023 23:05,13/08/2023 07:00,13/08/2023 07:01,13-Aug-23,BERHAMPUR,LifeStyle,497,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
a37bb4f4-f1bc-4629-aa28-bdb94fc23ab7,Inbound,Returns,Reverse Pickup Enquiry,Very good ,46f377e8-1da9-45c2-8f0a-57cdf7bd4137,27/07/2023 20:48,10/08/2023 20:51,11/08/2023 00:03,11-Aug-23,KORAPUT,Books & General merchandise,143,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
aa45cf35-feab-4131-b9d4-b43013b9ecdd,Email,Order Related,Delayed,Good,ccaf5487-eb3c-4766-b5ae-6cd303553032,03/08/2023 13:29,11/08/2023 19:59,11/08/2023 20:00,11-Aug-23,MUZAFFARPUR,Home,189,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
206042c8-ad6b-4c51-9658-937ca0c5ba99,Inbound,Returns,Reverse Pickup Enquiry,,343dcec1-ac47-4d46-b8a5-e13c6830a95f,31/07/2023 23:43,12/08/2023 00:22,12/08/2023 00:24,12-Aug-23,MUMBAI,Electronics,599,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
0ce869cd-560f-4f33-aec2-7a29d1cb97f5,Inbound,Returns,Return request,,,,13/08/2023 13:30,13/08/2023 13:32,13-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
4881ddab-ef18-4a3f-abfc-43d84368d58b,Inbound,Order Related,Delayed,Please ensure to solve problem early....,7d330c24-35fe-4f4b-8dd0-7b0f3265f9f8,24/07/2023 13:35,13/08/2023 15:10,13/08/2023 21:28,13-Aug-23,CHENNAI,Electronics,999,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f9db15b6-acdc-4d40-acf4-ce1dae774f97,Inbound,Feedback,UnProfessional Behaviour,Resolution time to be reduced. ,744dc1c6-c5ad-4384-830a-ecb087872051,29/07/2023 17:13,12/08/2023 20:54,12/08/2023 20:56,12-Aug-23,PUNE,Furniture,1399,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
77e7f282-f303-4548-892d-ec2d7fada545,Inbound,Returns,Fraudulent User,,f789e135-3d9d-4da4-8479-5c6efaa6d09e,07/08/2023 21:44,10/08/2023 20:32,11/08/2023 06:17,11-Aug-23,TAMBARAM,Books & General merchandise,68,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
58c252f5-51f9-4852-89a6-9ad87d89a257,Inbound,Returns,Service Centres Related,,2488412b-2a08-4992-9c71-ffd21ebe18e6,03/08/2023 13:14,11/08/2023 21:11,11/08/2023 21:29,11-Aug-23,NEW DELHI,Electronics,17999,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2059d22f-ad85-479d-8352-e169d2686412,Inbound,Returns,Fraudulent User,,6b43c651-8398-47f0-8eda-66a10eea716c,05/08/2023 11:18,11/08/2023 23:31,11/08/2023 23:32,11-Aug-23,JAMMU,Books & General merchandise,20,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
51306312-f64f-4c1e-8422-badd75ca8669,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:07,12/08/2023 18:10,12-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8e9229d9-9b74-4e1f-af64-2d3ca6fe7119,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 22:24,13/08/2023 00:39,13-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
289419eb-4a9c-458a-85ca-209a8753a81b,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 09:12,13/08/2023 09:15,13-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d90e307e-7b0f-41ba-b850-7ea7d793ce79,Inbound,Refund Related,Refund Related Issues,,6722fae1-84a8-461e-b8ab-697f172f2b4b,20/07/2023 21:57,11/08/2023 17:13,11/08/2023 17:26,11-Aug-23,NEW DELHI,Books & General merchandise,368,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
2f97710b-fcc3-4777-a2b8-f43d735dcd28,Outcall,Returns,Return request,Very good ,,,12/08/2023 07:29,12/08/2023 07:34,12-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
3dc4c472-bfc2-4d1a-8c3f-1a5d7fbc0425,Inbound,Order Related,Order status enquiry,,,,12/08/2023 22:33,13/08/2023 00:39,13-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
41d9c7ff-b7f9-4f85-b8f8-3597d37c096e,Inbound,Returns,Fraudulent User,Nice help,,,12/08/2023 16:35,12/08/2023 16:36,12-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
f3278d82-3648-483c-9740-cd1f6d8a5258,Outcall,Order Related,Delayed,,,,13/08/2023 10:13,13/08/2023 10:19,13-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
90e7d8b6-445a-4c5f-a2ce-88cc4cda03ab,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:51,13/08/2023 11:52,13-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
ba65b7e7-3365-46fa-b88c-38bb285a0652,Inbound,Returns,Fraudulent User,Always facing issues with groceries delivery. Make sure that doesn't happen again ,,,13/08/2023 23:15,13/08/2023 23:19,13-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
3451fc7b-d1ce-4a9f-b493-e7871ad3c0db,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:39,12/08/2023 14:39,12-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
73aa37cb-d3d7-4367-8e6c-3dd36fef5b9f,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:26,12/08/2023 16:28,12-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
63745aee-9dd9-4711-a424-438971ce7f5a,Inbound,Returns,Service Centres Related,,,,12/08/2023 18:39,12/08/2023 21:03,12-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
5ddd8cb0-02d9-4494-980d-fd40b72c5a5a,Inbound,Order Related,Invoice request,,,,13/08/2023 17:02,13/08/2023 19:35,13-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,3
0c4e95c8-3836-4ebf-a0e5-51b8448e65fa,Inbound,Returns,Fraudulent User,Good behaviour ,abc3325e-6ab3-4ee7-beab-9c7482625420,05/08/2023 06:16,12/08/2023 07:22,12/08/2023 07:24,12-Aug-23,SIKAR,LifeStyle,357,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
9da51066-d2dc-4973-93bc-38d0d1c19b89,Inbound,Order Related,Delayed,Good support experience.??,66d749d0-6e8a-4115-a6b5-59dd3a7d0133,07/08/2023 21:51,12/08/2023 21:41,12/08/2023 21:42,12-Aug-23,DURG,Books & General merchandise,809,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
bb6ed889-a9e0-4751-b5b0-f89ce3a86c64,Inbound,Returns,Return request,,81598a04-ee69-4bbd-a0d9-7b877e36e93f,04/08/2023 15:42,11/08/2023 11:14,11/08/2023 11:51,11-Aug-23,RANCHI,Books & General merchandise,309,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,1
882e4794-1771-4068-976d-c4ce1173ce0d,Inbound,Returns,Reverse Pickup Enquiry,Good communication,eca83716-a030-45f2-a7f3-cf52630c880f,14/07/2023 18:22,11/08/2023 08:46,11/08/2023 08:50,11-Aug-23,NEW DELHI,Electronics,899,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
d449967a-9c50-42af-a2f9-35ce98bc2db2,Inbound,Returns,Fraudulent User,,0d3fbd39-d23f-44c6-a32e-2e8b9fbf8327,03/08/2023 00:22,11/08/2023 13:11,11/08/2023 13:12,11-Aug-23,Singrauli Colliery,Books & General merchandise,14,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
f09aeee3-9db9-42b1-bdd7-ff2f245c0def,Inbound,Order Related,Seller Cancelled Order,,70683ee2-7d54-4f63-bd56-d8ad9ed9cdce,23/07/2023 21:48,11/08/2023 17:24,11/08/2023 18:31,11-Aug-23,BHUBANESWAR,Home,597,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,1
8222d30b-a858-4df7-898e-96e39cf4c0ea,Inbound,Order Related,Invoice request,,b0dfa9ab-ec6d-4681-abef-f9b800f63b44,16/05/2023 15:18,11/08/2023 19:19,11/08/2023 19:22,11-Aug-23,AHMEDABAD,Mobile,6499,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
7a098172-c57c-4e92-bf37-035d076faaff,Inbound,Returns,Reverse Pickup Enquiry,Customer service executive should be not reading information from the app,fed6176f-2ef2-46f5-bdf4-2546d46033b9,02/08/2023 13:47,11/08/2023 19:42,11/08/2023 21:44,11-Aug-23,GURGAON,Furniture,9965,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
532b8b08-5414-4825-a8cc-521d1be1b384,Inbound,Returns,Return request,Excellent customer service executive ,,,12/08/2023 14:57,12/08/2023 15:01,12-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
1aca05bc-62c6-4cb7-920b-cc03f4eb234f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:22,12/08/2023 18:40,12-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
f72ae9b1-cfc6-407b-bf3f-df58d5864214,Inbound,Order Related,Delayed,,,,12/08/2023 22:29,12/08/2023 22:31,12-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
7ed60889-7c7b-43ed-9bf5-8b855c2a688e,Outcall,Refund Related,Refund Enquiry,,,,13/08/2023 19:50,13/08/2023 19:51,13-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
92e4dc00-db30-4236-b987-190d5e2a9cac,Inbound,Returns,Service Centres Related,,0e1880cc-9973-4fed-a42f-008779d42ab1,21/03/2023 17:29,11/08/2023 07:12,11/08/2023 07:14,11-Aug-23,GAYA,Electronics,1299,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
8f3e849d-064f-41c7-a4d3-0b09c57112bf,Inbound,Returns,Reverse Pickup Enquiry,Should be Quick at resolving issues regarding return ,,,12/08/2023 19:31,12/08/2023 20:53,12-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
1deca7b1-0477-46b3-acdc-b1fddb1b83d8,Inbound,Order Related,Delayed,Iam happy ,,,13/08/2023 07:49,13/08/2023 07:51,13-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
3faf6548-a2c8-409b-8034-da392b8bfe88,Inbound,Returns,Reverse Pickup Enquiry,No commentsThanks ,,,13/08/2023 09:54,13/08/2023 10:00,13-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
fb357d61-7545-4fca-a8cb-6de5da2a4736,Inbound,Returns,Return request,,,,13/08/2023 23:46,13/08/2023 23:56,13-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
b2bb6d37-3752-4e92-adaf-b139b85a5b62,Inbound,Returns,Reverse Pickup Enquiry,,1f421270-eded-463b-b5bc-a53a3f7ed8c3,04/08/2023 21:54,11/08/2023 16:24,11/08/2023 16:26,11-Aug-23,KARWAR,LifeStyle,524,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,4
163041c5-e02f-4784-9c1b-ab5227f519d0,Inbound,Returns,Return request,Nice,,,12/08/2023 11:19,12/08/2023 11:26,12-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
9c597d8d-4b4e-46b4-a459-0367e8de5181,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:52,12/08/2023 19:58,12-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
5bd71917-79b9-420b-98b6-bc7b62adc783,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:47,12/08/2023 20:02,12-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b5914f76-0175-4e60-b117-df71a9214b9c,Inbound,Returns,Service Centres Related,No clarity voice ,,,13/08/2023 08:49,13/08/2023 08:55,13-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
4c2f3e47-82f6-43d2-b53c-21548315b0a0,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 22:40,12/08/2023 22:48,12-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
b9c4e6f6-676f-4d99-95b5-d595b215b610,Inbound,Order Related,Delayed,,47bf7bf0-744f-4ba3-a8bd-ce31311304c5,07/08/2023 23:27,12/08/2023 10:36,13/08/2023 10:50,13-Aug-23,HYDERABAD,Mobile,23999,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f59365cb-ba9b-4d79-a90b-67918d50e102,Inbound,Returns,Wrong,Good ,423229a0-fcdf-438c-b651-770526620689,26/07/2023 14:13,13/08/2023 09:39,13/08/2023 10:04,13-Aug-23,KOLKATA,Electronics,1925,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,3
e44cc4a7-afdb-43f5-9cdb-ea25b8872a7c,Inbound,Returns,Service Centres Related,,fe4e3334-ec6d-49f1-9690-79fabe737dcd,04/06/2023 12:25,11/08/2023 11:14,11/08/2023 11:19,11-Aug-23,MORADABAD,Electronics,1499,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
33432cc9-a32d-4a38-9ffe-4b17e2637315,Inbound,Refund Related,COD Refund Details,,31b9ac8f-4cf8-4b4d-9380-273ed04a1cf3,05/08/2023 21:53,11/08/2023 12:54,11/08/2023 12:58,11-Aug-23,KARNAL,LifeStyle,1104,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,4
29e70d72-25f1-4576-b986-1cfe86b3f82d,Email,Order Related,Installation/demo,,c9d21bb3-7589-45cb-9f3a-7ad73453b06d,26/07/2023 19:40,11/08/2023 15:10,11/08/2023 15:13,11-Aug-23,FIROZABAD,Electronics,677,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
7a830e20-a1cc-47d8-93a9-d974c8b99ddc,Inbound,Feedback,UnProfessional Behaviour,,72cf40f4-6ab5-4d1f-b44b-258f2f75270c,06/08/2023 10:30,11/08/2023 17:58,11/08/2023 18:08,11-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,999,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
d29858d9-803a-4729-9e8f-ffbe90d5ad8f,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 12:27,12/08/2023 12:34,12-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
cf778e05-0bd9-4323-8be9-aee474f744f6,Inbound,Returns,Missing,,,,13/08/2023 19:55,13/08/2023 21:35,13-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7a63d51d-2159-4a7a-b6ee-055539751689,Outcall,Order Related,Installation/demo,,769a1c8b-e49f-46cb-8c49-f71bbfecb9d8,04/08/2023 16:50,11/08/2023 19:12,12/08/2023 10:39,12-Aug-23,BALLIA,Home Appliences,12499,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
e95eb7e3-b674-4310-91d0-49c7766821b4,Inbound,Refund Related,Refund Related Issues,,9f100721-b195-4ebb-a061-d28021acdfd5,03/08/2023 13:24,11/08/2023 17:08,11/08/2023 17:09,11-Aug-23,SURAT,LifeStyle,679,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,4
f9c647d5-5842-41a4-93df-965c69aef6a5,Inbound,Order Related,Order status enquiry,,f0bc07a8-3ae5-4299-9461-e08abde3ed83,05/08/2023 18:51,11/08/2023 09:57,11/08/2023 09:59,11-Aug-23,SIKAR,Electronics,47999,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
f0608a28-2ecd-4d2c-a772-28350cbee54d,Outcall,Returns,Reverse Pickup Enquiry,,2bfe54bd-c745-4652-9e6b-ea7d81c66915,05/08/2023 15:37,11/08/2023 10:07,11/08/2023 10:15,11-Aug-23,RUPNAGAR,LifeStyle,322,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,4
24fa6445-30c9-445d-9994-0ffd9291870c,Inbound,Refund Related,Refund Enquiry,Good service ,6e8adfba-a5ad-4beb-81e4-344b05c461f6,06/08/2023 07:36,11/08/2023 19:48,11/08/2023 19:52,11-Aug-23,Astichak,Books & General merchandise,216,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
72c2e404-ad03-4a90-966e-b28db937a481,Inbound,Returns,Fraudulent User,,,,12/08/2023 13:03,12/08/2023 13:35,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
be206944-5174-4113-a614-f107670d1b81,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:09,12/08/2023 18:13,12-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
baa75f18-b02a-443e-8eb3-3a0495372ea5,Inbound,Returns,Return request,Cool,,,12/08/2023 21:27,12/08/2023 21:46,12-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
5a54912d-94ca-4c9c-8b57-f913b55726ba,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:05,13/08/2023 19:14,13-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
5a405f02-34b4-45d9-9286-54b1bf30471b,Email,Order Related,Delayed,??,0bd5f967-398a-4ef3-a942-8bc1ce626840,05/08/2023 17:09,12/08/2023 22:08,12/08/2023 22:13,12-Aug-23,AMRITSAR,Books & General merchandise,255,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
7abd7c20-85ee-4e81-8a7b-803bc536286d,Inbound,Refund Related,Refund Related Issues,,6af7d51f-e015-4e89-b631-abc22a7f03ae,01/08/2023 12:15,12/08/2023 21:51,13/08/2023 10:05,13-Aug-23,AGRA,Books & General merchandise,56,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
9dd79de4-32c2-44f5-b5fa-3af385e24911,Inbound,Returns,Reverse Pickup Enquiry,,16a79305-380e-4fbc-b122-f18dc9c7f587,24/07/2023 17:03,13/08/2023 06:49,13/08/2023 07:05,13-Aug-23,LALITPUR,Home,517,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
a9c06a94-4287-48c8-a508-1d43d5d89310,Inbound,Returns,Service Centres Related,Come with adequate information ,b3973319-9089-458c-9b86-a166dec610d3,07/08/2023 16:16,11/08/2023 13:39,11/08/2023 13:47,11-Aug-23,KOLKATA,Mobile,25999,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
875b55ab-9331-488a-bf62-b3e9e6bcaace,Inbound,Returns,Technician Visit,,621e8c79-8329-4ea9-8ab0-6fcccc6928ce,18/07/2023 21:17,11/08/2023 00:23,11/08/2023 14:43,11-Aug-23,DEHRADUN,Electronics,54990,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
bead6019-6e69-4265-b28c-719e100dab79,Inbound,Refund Related,Refund Enquiry,Try to show only quality products on your app,05c902a2-046b-42df-9a02-73e074c469b1,28/07/2023 22:39,11/08/2023 08:21,11/08/2023 08:23,11-Aug-23,HATKANAGALE,LifeStyle,999,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
7736881b-9238-44b8-a6b6-768cb24abb07,Inbound,Returns,Wrong,,94e2cc2c-e868-4296-ad3a-251c1df2d4ea,07/08/2023 01:01,12/08/2023 10:01,12/08/2023 10:03,12-Aug-23,HALISAHAR,Electronics,1699,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
8043f7f9-b666-4de6-88ff-ce3b84b94d18,Outcall,Cancellation,Return cancellation,Good,,,12/08/2023 14:36,12/08/2023 15:01,12-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
8c785f4a-d9b2-4bc0-a34e-9d0db68f06e4,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla ,,,13/08/2023 18:47,13/08/2023 20:41,13-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
b68f9f63-d909-49df-b467-a919aa5f7844,Inbound,Shopzilla Related,General Enquiry,Shw was good but put my call.on hold.for long ,,,11/08/2023 08:11,11/08/2023 08:11,11-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d8ba3d16-34db-489e-bedc-01133955f9f4,Inbound,Returns,Reverse Pickup Enquiry,,a0232b0a-3e09-4ba6-8724-ee0d0b9ddda2,05/08/2023 19:51,11/08/2023 14:14,11/08/2023 14:15,11-Aug-23,DINHATA,LifeStyle,474,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
d4e29bb5-7501-40d3-ba41-b78940cc1341,Inbound,Feedback,UnProfessional Behaviour,,b308e4bf-1331-4f26-9bc4-9c145041f903,09/08/2023 08:54,11/08/2023 14:16,11/08/2023 14:39,11-Aug-23,GUWAHATI,Furniture,21865,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
656e8895-c1c9-47f3-a1ab-b213472c59ab,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 15:55,12/08/2023 16:13,12-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
575005d8-39c1-4cef-b28b-7b9e7d9e7c92,Inbound,Returns,Reverse Pickup Enquiry,I request that please send actual item so that customer don't get irritated. Thank you,,,13/08/2023 08:52,13/08/2023 08:54,13-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,4
dccf6688-eea7-47c3-b95a-43f4b509931f,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 21:03,13/08/2023 21:46,13-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
8245b417-5a54-44b7-a380-4c0c7b4aa6c2,Inbound,Returns,Fraudulent User,"Today I received 15 item out of 19 items, which I ordered earlier.I want to raise a complan within the app. But there is no such option. So I had to place my complan through customer care executive. I think it is a leanthy procedure. So I want to request Shopzilla that such problem should be solved through your app/website.So I hope Such option will be given in future in app or website. Thank you...",,,13/08/2023 21:13,13/08/2023 21:54,13-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
4053cb80-6bba-4e1e-a928-caf21152042a,Inbound,Order Related,Delayed,Nyc man ,fa371db1-7a02-43fc-b888-084e5825b17f,09/08/2023 18:06,13/08/2023 21:30,13/08/2023 21:43,13-Aug-23,HYDERABAD,Electronics,999,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
0a27a1ba-29fd-416d-ae45-b8c7d4a77d06,Inbound,Cancellation,Return cancellation,Customer service number must be easily accessible,a449c432-616a-4454-aebb-36e2acfabe46,06/08/2023 21:51,10/08/2023 21:24,11/08/2023 07:40,11-Aug-23,MUMBAI,Furniture,1749,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
2dfce876-7881-42a4-b738-daa17a040b86,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:01,13/08/2023 13:51,13-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
ff329aff-650f-4892-9e35-b49981dea226,Inbound,Returns,Reverse Pickup Enquiry,Good excutive ,,,12/08/2023 14:34,12/08/2023 14:35,12-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
d945a00e-f754-4da8-a79a-e344ab86cb2b,Inbound,Returns,Missing,"Check courier service's efficiency by measuring their successfull deliveries. If they are not performing good, figure out new service parter otherwise customer is not going to wait for good service",,,12/08/2023 18:11,12/08/2023 18:20,12-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
d6a5ceff-e5ea-494c-b267-85e625e7a3d7,Email,Order Related,Delayed,,1274fa83-3e47-406e-bff8-cd878b102f13,09/08/2023 15:27,12/08/2023 10:10,12/08/2023 10:16,12-Aug-23,SAMASTIPUR,Electronics,899,,Patricia Holmes,Emma Park,John Smith,>90,Morning,3
7452eb24-673e-4499-b9bd-f056cba25acc,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,12/08/2023 20:37,12/08/2023 20:47,12-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
319913be-50c9-46ac-b84f-9c1597ee5dbc,Inbound,Returns,Return request,,,,13/08/2023 12:58,13/08/2023 14:24,13-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
d7310212-0895-4020-a17a-6507bbecfcf7,Inbound,Returns,Return request,Senior behaviour is very good ,255c4083-7a2c-4a7f-956f-893ca72c02ce,04/08/2023 19:17,12/08/2023 14:58,12/08/2023 15:01,12-Aug-23,SILIGURI,Electronics,999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
359ca30e-a8d6-4f38-adb0-94a4a96d5a99,Email,Returns,Return request,,1546d276-2287-48b5-8593-ff63a048bf02,30/07/2023 15:50,11/08/2023 17:43,11/08/2023 17:48,11-Aug-23,NEW DELHI,Electronics,1099,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
28e391be-9ff2-497c-a8db-f92404656be1,Email,Order Related,Delayed,,5db02c35-2480-4740-ad74-4464dadd3496,05/08/2023 14:28,13/08/2023 22:31,13/08/2023 22:38,13-Aug-23,GORAKHPUR,Electronics,1999,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
9b46fa9b-92a4-4e0a-b96f-8a52585b8452,Inbound,Returns,Fraudulent User,,45f28bc3-2bb0-4180-b462-b81bcb25a7ab,04/08/2023 20:02,11/08/2023 11:55,11/08/2023 11:56,11-Aug-23,TONK,LifeStyle,579,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
fe60c844-aa17-4faf-acfe-f5379790b10f,Outcall,Returns,Return request,,77acc115-a993-4504-8869-ca3d8ecc0856,31/07/2023 10:46,13/08/2023 14:06,13/08/2023 14:11,13-Aug-23,BARPETA,Electronics,787,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
dad549aa-437d-4368-8381-52398cdff55b,Inbound,Returns,Missing,,b9defb29-ed68-4346-91ae-ccdf2dd25fa4,06/08/2023 21:44,12/08/2023 11:41,12/08/2023 19:18,12-Aug-23,PUNE,LifeStyle,175,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
764a2a4f-7530-4278-a999-9bb97d0bb636,Inbound,Refund Related,Refund Enquiry,,c0599d8a-222a-4ce8-8674-c662874e26c9,04/08/2023 09:22,11/08/2023 16:56,11/08/2023 16:57,11-Aug-23,JANGAREDDYGUDEM,LifeStyle,1141,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
c270dbc3-bcc5-4d66-8f14-61af52311b4a,Inbound,Returns,Product related Issues,,da6f4dd1-1f38-49db-be7d-d4e7a65c2150,10/08/2023 15:05,11/08/2023 17:27,11/08/2023 18:07,11-Aug-23,KOLKATA,Books & General merchandise,312,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
e66f9288-795e-46ad-ba5a-50c73b94fe45,Inbound,Returns,Return request,,8123463c-71a2-467e-83df-c705b6d69008,06/08/2023 20:11,11/08/2023 19:04,11/08/2023 19:16,11-Aug-23,Devandra Nagar,Home,291,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
73570494-51ae-47a7-a4f3-65ffbc1a17a5,Inbound,Refund Related,Refund Related Issues,"I am waiting for tMy money since 2 nd August, my replacement was cancelled and return pick up picked by executive, and but no refund generated yet. I saying that it's still processing. Usually it take 2 days to credit. Why it's too late holding my money. Worst service ever",fa5e1776-2f36-482d-9a70-df25f2cc35f6,26/07/2023 18:00,13/08/2023 20:48,13/08/2023 22:24,13-Aug-23,KOZHIKODE,Home,3415,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
30faf812-4744-41c2-b426-ea8b87d645f2,Outcall,Returns,Fraudulent User,"No responsibility of culprit person, please take a action against culprit person",,,13/08/2023 11:58,13/08/2023 11:59,13-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
77fe90ae-9d7f-44f0-bc66-023d69738d46,Inbound,Returns,Reverse Pickup Enquiry,Very nic,,,12/08/2023 20:29,12/08/2023 20:54,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
4584c562-6eaf-40ba-a134-5139cfddcd87,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 07:54,13/08/2023 07:55,13-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
61e92027-3a2b-4470-b212-70175849d66a,Inbound,Feedback,UnProfessional Behaviour,Thanks ,,,12/08/2023 23:43,12/08/2023 23:45,12-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
786ef3c3-4ab8-43d5-b072-4b1a3053eb1f,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:44,13/08/2023 09:47,13-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0c43e6b3-5733-42f7-827d-e346d81d6b82,Inbound,Order Related,Order status enquiry,,,,12/08/2023 15:41,12/08/2023 15:47,12-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
a44b34eb-e788-40e3-a21f-2eacea8f8b45,Outcall,Returns,Reverse Pickup Enquiry,All is well ,,,13/08/2023 15:17,13/08/2023 15:24,13-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
231ff02e-4324-415e-8406-449d4d049a0b,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:54,13/08/2023 18:57,13-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
98de7d12-ec8b-4410-a62c-3f1d300840f4,Inbound,Returns,Fraudulent User,,77ed05b3-c03c-43f9-8d32-cbcc15c2b072,08/08/2023 18:01,10/08/2023 13:03,11/08/2023 14:55,11-Aug-23,BARAST,Electronics,1999,,Timothy Butler,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
185c3a69-1f57-4865-a031-110ab8740158,Inbound,Returns,Reverse Pickup Enquiry,,57e31cc0-0216-42d3-b614-3d3f7cfa359e,02/08/2023 08:35,10/08/2023 20:58,11/08/2023 22:44,11-Aug-23,DURGAPUR MC,Electronics,1799,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,2
05128215-6e89-4291-b99e-754bcd0a8b3e,Inbound,Refund Related,Refund Enquiry,All gd,a767506d-75d7-4806-946d-4137ddec3877,10/08/2023 18:27,11/08/2023 10:55,11/08/2023 11:12,11-Aug-23,NEW DELHI,Home Appliences,15499,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
be926209-26d8-4969-a1c9-a4944ec36e02,Inbound,Returns,Reverse Pickup Enquiry,,b9a2f6f6-c97f-4c81-8fd6-c01d20469c5e,03/08/2023 12:09,11/08/2023 21:02,12/08/2023 07:50,12-Aug-23,JAIPUR,Mobile,19999,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,2
d819ba56-6992-426f-8488-46cf0b6ae5ac,Inbound,Returns,Reverse Pickup Enquiry,,d081afc1-e4bc-488d-a269-cd1ef1609b5c,04/08/2023 13:24,11/08/2023 15:04,11/08/2023 23:31,11-Aug-23,VELLORE,LifeStyle,489,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
7e3875cc-4470-4252-a1cc-4b85f287bedb,Inbound,Returns,Damaged,Please reach the customer within time. Really I wait for a call more than 30 minutea,f64bcb53-5645-448b-b501-7c83b5eafe91,09/08/2023 11:24,12/08/2023 11:20,12/08/2023 11:55,12-Aug-23,INDRI,Books & General merchandise,95,,Jeremy George,William Park,John Smith,31-60,Morning,3
5e23fbe1-b603-4197-a2d0-08f5c40cd558,Inbound,Order Related,Installation/demo,,7f89aad6-c6a5-4487-9656-731fea38488b,27/07/2023 19:09,11/08/2023 19:49,11/08/2023 20:01,11-Aug-23,ALIGARH,Electronics,798,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
2fcf0462-ccdf-40c1-874f-944aa8017df8,Inbound,Returns,Reverse Pickup Enquiry,,bd4e96d3-d2ab-485d-a419-1318c8104d02,05/08/2023 10:56,11/08/2023 21:46,11/08/2023 21:49,11-Aug-23,GURGAON,Affiliates,144,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
71e7f62c-1204-40f6-ab42-989b9ae9cac9,Outcall,Order Related,Invoice request,,,,12/08/2023 14:34,12/08/2023 14:49,12-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
35b0e73f-83f9-4523-9336-0ca5f7519fda,Inbound,Refund Related,Refund Related Issues,Very good ,,,12/08/2023 16:14,12/08/2023 16:17,12-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e0bb3550-e315-4b7c-9450-23f797d479b0,Inbound,Returns,Return request,,,,12/08/2023 22:09,12/08/2023 22:13,12-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
eea5b3a8-2802-4560-8a09-80bb9e7ee2de,Inbound,Returns,Reverse Pickup Enquiry,Nice help ritu ,,,13/08/2023 08:16,13/08/2023 08:16,13-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
099de802-ed9d-429f-85d5-b2db1d21e903,Inbound,Order Related,Installation/demo,,,,13/08/2023 22:39,13/08/2023 22:46,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
c7a7f79c-ab3a-4afc-a859-edcad5f3ac62,Inbound,Returns,Reverse Pickup Enquiry,,15583c3c-fe17-4336-82cd-47d419e4f5cf,04/08/2023 04:32,11/08/2023 10:34,11/08/2023 10:34,11-Aug-23,MUMBAI,LifeStyle,419,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dc9e4026-1c02-482d-a812-2eed0d8ca969,Inbound,Returns,Reverse Pickup Enquiry,,c2c40508-0d1d-495b-9ea0-979821776320,06/08/2023 07:35,11/08/2023 11:34,11/08/2023 11:35,11-Aug-23,JAIPUR,LifeStyle,872,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6b0ccb9c-3113-4042-8fcf-3cb833dfd5a4,Inbound,Order Related,Order status enquiry,,04df18e5-3646-4314-a2a0-86e66c45c7f1,08/08/2023 10:44,11/08/2023 13:41,11/08/2023 23:19,11-Aug-23,GURGAON,Books & General merchandise,1474,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
e5fe8b02-4983-43aa-8e08-6f34851d7417,Inbound,Refund Related,Refund Enquiry,,ab48efbc-0bf0-43d9-832d-88928af8263d,01/08/2023 22:37,11/08/2023 14:58,11/08/2023 16:58,11-Aug-23,GHAZIABAD,LifeStyle,459,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
82c308a5-14ef-44e3-91e1-4efd3d100731,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 16:29,11/08/2023 16:35,11-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1ae64bd4-2051-4fb3-afba-5ba0073a50e6,Inbound,Returns,Service Centres Related,Very Good,21cc38ec-511c-4367-bb39-a5941e8d766c,05/08/2023 15:55,11/08/2023 20:42,11/08/2023 20:43,11-Aug-23,BERHAMPUR,Mobile,821,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
1795ba93-3d41-4cfa-ae10-6f86d683881e,Outcall,Returns,Reverse Pickup Enquiry,.. ,,,12/08/2023 11:18,12/08/2023 11:53,12-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
16c1342d-8d85-43e7-ba01-8da3ad334c2f,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 16:55,12/08/2023 17:00,12-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
4a8bcb1a-0192-4403-a168-91b5db02b283,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:01,12/08/2023 22:04,12-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
aa37764b-dd21-458b-b7b9-84b46163d785,Inbound,Order Related,General Enquiry,,,,12/08/2023 23:46,12/08/2023 23:47,12-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
4d8f81ed-a546-4db0-b7c6-567916a32549,Inbound,Returns,Missing,,,,13/08/2023 07:19,13/08/2023 07:38,13-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
c3762cee-7dac-4da2-8f27-5fb1d4bd0888,Inbound,Order Related,Delayed,Consultant only can provide response due date. There is no feedback on why the escalated issue is not resolved. Despite knowing that it is not fresh complain they only convey next 3 days date as updated by system. Your process lacks trail access to these consultant & thereby provide feedback or they are only kept for hearing customers out.,,,13/08/2023 15:35,13/08/2023 16:13,13-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
2d7016de-575a-4416-ab27-2a57e30e2164,Inbound,Returns,Reverse Pickup Enquiry,I am offented for customer care executive,24d9174a-6407-4909-8450-fcfdad847bfc,03/06/2023 18:38,11/08/2023 11:52,11/08/2023 12:04,11-Aug-23,KOLKATA,Furniture,12997,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,1
22242844-2046-4c0d-8205-e6aee6cb0889,Outcall,Returns,Return request,,495f5596-e402-4f39-98bf-74b7efc7f6f4,24/07/2023 18:07,11/08/2023 18:14,12/08/2023 16:57,12-Aug-23,AHMED NAGAR,Electronics,999,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
cde989db-6224-4959-888c-01395fed746c,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 20:02,13/08/2023 09:41,13-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
ee5f8165-47a4-45a2-bcbf-f86c9a0918d9,Inbound,Returns,Damaged,,,,13/08/2023 11:11,13/08/2023 18:01,13-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
af07e65d-c697-4476-b8c1-1bfc752d258b,Inbound,Cancellation,Not Needed,,52738bb8-2de4-44fe-a389-52e526c18105,05/08/2023 12:03,11/08/2023 00:04,11/08/2023 00:09,11-Aug-23,JHANJHARPUR,Electronics,799,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
8c0e3cfd-785c-4594-8758-15599b7e8233,Inbound,Returns,Reverse Pickup Enquiry,Good,8f15b147-4214-4197-856b-52fa7b5e1063,03/08/2023 07:52,10/08/2023 11:12,11/08/2023 11:45,11-Aug-23,SITAMARHI,Electronics,599,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
e60e03a0-2c30-45a9-ba6a-f0874b9d5e42,Inbound,Order Related,Seller Cancelled Order,,611d9b4c-c179-489f-9a7d-1f3e7c8d0e81,05/08/2023 22:28,11/08/2023 07:13,11/08/2023 07:24,11-Aug-23,KANPUR,Books & General merchandise,54,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
b240f231-71f4-4b11-ae52-153cb48c8808,Inbound,App/website,Issues with Shopzilla App,,,,11/08/2023 11:28,11/08/2023 15:58,11-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,1
eaaf018e-219a-41bf-976e-dd1fd644a7bc,Outcall,Order Related,Installation/demo,,9c3407db-d086-47aa-b139-aa6eaab2d06d,23/04/2023 08:07,11/08/2023 13:17,11/08/2023 22:37,11-Aug-23,BALLIA,Electronics,1099,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0cf92953-3119-4e40-b372-8967bca09c21,Inbound,Returns,Fraudulent User,,d211a75e-0442-42fb-9d98-34ad7d39a8ac,10/08/2023 07:35,11/08/2023 13:37,11/08/2023 14:01,11-Aug-23,HYDERABAD,Books & General merchandise,109,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
5cc0a73e-3583-4275-a60d-604240c93eea,Inbound,Returns,Reverse Pickup Enquiry,,9194387a-36dd-4579-b15a-44de5a41b4c3,07/08/2023 18:28,11/08/2023 18:37,11/08/2023 18:39,11-Aug-23,VADODARA,LifeStyle,369,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
46a9c72a-4227-4a6c-b302-02fb50253e24,Inbound,Returns,Wrong,,c228bddc-890e-443c-8a4f-f8ecb96d82b7,02/08/2023 17:52,11/08/2023 21:38,11/08/2023 21:56,11-Aug-23,GORAKHPUR,Books & General merchandise,1057,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
0143db2a-e59a-4106-ba4d-9836c6b808ec,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:47,12/08/2023 09:49,12-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4da050b1-eb33-4456-a357-63b55dc5f314,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 17:51,12/08/2023 17:52,12-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
04cb5975-808c-45ff-b92c-be62cc088a7d,Inbound,Cancellation,Return cancellation,,,,12/08/2023 18:11,12/08/2023 20:27,12-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
0935dd1e-8aa1-4f09-9251-f6ab6f5a0c18,Email,Order Related,Installation/demo,,,,12/08/2023 18:40,12/08/2023 18:44,12-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
7b5dbea2-2370-490a-8fef-4c5f7c52a4cc,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:45,13/08/2023 13:02,13-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
343b32b9-ab80-442e-b6e5-394c5b431546,Inbound,Order Related,Delayed,Delivery delay but time resolution very long and my home issue me face outVery bad delivery,,,13/08/2023 18:10,13/08/2023 18:11,13-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
7a239f86-2dab-4637-98f7-9367de4c3402,Inbound,Returns,Service Centres Related,Very good,,,13/08/2023 23:26,13/08/2023 23:28,13-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
22109f9d-625d-455b-b4b3-49bc4005e310,Inbound,Order Related,Delayed,Customer service is very bad ,5e770997-2ee2-4130-939f-0429602bc059,06/08/2023 15:33,11/08/2023 20:21,12/08/2023 09:46,12-Aug-23,MUNGER,Books & General merchandise,391,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
233824da-9594-4e64-8f69-c55956266161,Inbound,Returns,Reverse Pickup Enquiry,,d4b64ba8-9631-40cb-bee2-55946d045048,01/08/2023 17:19,11/08/2023 09:22,11/08/2023 09:42,11-Aug-23,KATIHAR,Home Appliences,8499,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
ff742153-9d7e-4132-b9c0-47bd3515d4e1,Outcall,Refund Related,Refund Related Issues,,,,12/08/2023 07:46,12/08/2023 13:42,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
9f95dbea-a370-4875-a86a-42d1b7ad9b15,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 11:30,12/08/2023 15:23,12-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
99905061-32fe-4a78-8ac8-1711e8fdfc22,Inbound,Order Related,Delayed,,,,12/08/2023 16:38,13/08/2023 16:06,13-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
2d015c25-86ac-4d86-b73e-7164037ebaa5,Inbound,Payments related,Online Payment Issues,"My order is still under pending, even though the payment is cleared.",,,13/08/2023 15:44,13/08/2023 15:46,13-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,3
e7707786-58f8-40d6-9288-f7628bda5e4d,Outcall,Returns,Reverse Pickup Enquiry,Customer care se baat karke achcha  ,,,13/08/2023 18:03,13/08/2023 18:05,13-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
8efb3b1f-82db-4220-ac85-e9dae6cb92d6,Inbound,Shopzilla Related,Account updation,"To get connected with customer support is taking too long, put more customer support assistants so that it would be easily available without waiting 20 mins ... Too delay!",,,13/08/2023 20:09,13/08/2023 20:10,13-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
24210f57-8fca-407d-a307-94ffe85cc7af,Inbound,Refund Related,Refund Enquiry,Mr,,,13/08/2023 22:23,13/08/2023 22:49,13-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
20ae10e4-cdef-4a82-affd-89c1b40e29f0,Inbound,Cancellation,Not Needed,,ffed17c2-e1d7-4596-a691-a9308f39afcf,03/08/2023 08:50,11/08/2023 13:47,11/08/2023 13:48,11-Aug-23,BALASORE,Books & General merchandise,550,,Logan Barnett,William Park,John Smith,31-60,Morning,5
e7179ecb-d940-4b48-ae8a-45c1383f6c13,Inbound,Order Related,Delayed,,39386670-bbf9-425f-b35f-01fe1d8b21ce,05/08/2023 20:01,13/08/2023 11:06,13/08/2023 11:09,13-Aug-23,AURANGABAD,Books & General merchandise,389,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,3
6878f498-9ece-4806-a320-2d75e53d877e,Inbound,Returns,Fraudulent User,good,a568ba98-74f1-4832-9f16-d1aa96cfe169,08/08/2023 14:10,11/08/2023 14:12,11/08/2023 14:33,11-Aug-23,SIRSA,Electronics,1598,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
148dbd02-42df-48f7-9007-736dc3d3aab1,Inbound,Returns,Reverse Pickup Enquiry,,3457ae7e-17e3-4e65-a96f-e144c88bebae,04/08/2023 07:03,11/08/2023 07:17,11/08/2023 07:18,11-Aug-23,MYSORE,Electronics,26990,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,4
ef87a77e-b854-4b04-bd80-1496ea562ff9,Inbound,Product Queries,Product Specific Information,Mera product refund jakdi se karwaiye   change karke product send kariye mujhe ye wala modal no BL58AT CHAHIYE PLZ PLZ HELIP ME ,,,11/08/2023 14:06,11/08/2023 19:54,11-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,1
7116ac7d-1613-4f91-bb90-ee4284fb9d69,Inbound,Returns,Fraudulent User,"Currently, portal doesn't have the option to report missing items post delivery. Also finding it difficult connecting to customer care, no direct numbers only a call request support available.",43161a84-6f9d-4a62-b9c7-5e48da202ad7,09/08/2023 20:15,13/08/2023 21:41,13/08/2023 23:34,13-Aug-23,GUDIYATTAM,Books & General merchandise,45,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,3
3c4f8ea5-af8f-4ca7-a57c-8b12773d8e34,Outcall,Order Related,Order status enquiry,,76ffca69-7af0-492a-b450-13ba59b00e51,08/08/2023 14:31,13/08/2023 20:52,13/08/2023 20:56,13-Aug-23,MATHURA,Books & General merchandise,178,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
30613bf4-a35f-4b55-8be1-1ee802c049b5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:26,12/08/2023 18:27,12-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,4
1de51024-53c7-40df-96c5-6c12088492b7,Inbound,Cancellation,Not Needed,,fd08f28e-c405-43cf-a9a1-b6eb5032d622,30/07/2023 18:09,11/08/2023 09:51,11/08/2023 10:07,11-Aug-23,HAMIRPUR,Books & General merchandise,1045,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
f9cdb7ef-2e94-4cc9-a5a8-0dbb8e9908a4,Inbound,Returns,Reverse Pickup Enquiry,,46991f85-7759-42e5-b39a-1cdecbfb1973,30/07/2023 00:20,12/08/2023 19:25,12/08/2023 19:25,12-Aug-23,MEERUT,Books & General merchandise,8290,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
536d2355-0eae-44d5-aa32-3567b013c595,Inbound,Returns,Reverse Pickup Enquiry,,c7bb93ac-a5f6-4dbe-8ef0-a8d8ff34ba18,03/08/2023 10:47,10/08/2023 18:00,12/08/2023 19:35,12-Aug-23,ENGLISH BAZAR,Electronics,6999,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
584d8705-f9e7-451f-99da-352ac9d2002d,Inbound,Returns,Reverse Pickup Enquiry,,e716b492-e960-41b9-a24a-ea148fda904a,03/08/2023 17:04,12/08/2023 13:26,12/08/2023 13:27,12-Aug-23,PATNA,,215,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
f2c1cc26-b1f0-4621-8035-d58fb90c9168,Inbound,Returns,Missing,Cycle is good but cycle mudguard change Shopzilla customer care replacement madguard only ok,f051f430-e7e4-41dc-8bab-1eb08de6d3a2,04/08/2023 22:49,11/08/2023 23:04,11/08/2023 23:12,11-Aug-23,BANGALORE,Books & General merchandise,4299,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,1
ad58ca47-1ed3-432a-9b41-4ef047685426,Inbound,Order Related,Order status enquiry,,,,12/08/2023 09:46,12/08/2023 09:47,12-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
45210c4e-014f-4001-9768-f53429a3412c,Inbound,Returns,Reverse Pickup Enquiry,My issue is not solved.please refund my money.,,,12/08/2023 20:03,12/08/2023 20:38,12-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
928fddca-7905-49c7-802a-c4c7459bdea0,Inbound,Shopzilla Related,General Enquiry,Thanks,,,12/08/2023 20:05,12/08/2023 23:05,12-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
d3737735-2bc8-41a8-92ea-4ddaf53054e7,Inbound,Returns,Service Centres Related,Nice,,,12/08/2023 22:40,12/08/2023 22:43,12-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
097dc42e-7cee-4839-b6d1-3eb98b55ddd1,Inbound,Returns,Missing,,,,13/08/2023 08:26,13/08/2023 09:04,13-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
e7b0b96b-88d1-48e5-8225-18ed36263644,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:34,13/08/2023 09:37,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
b1bf06b7-dff2-4b7a-b996-7390f3ff3ef4,Outcall,Returns,Fraudulent User,,,,13/08/2023 10:03,13/08/2023 10:37,13-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
19e32021-675b-4788-a410-af16b66cec4c,Inbound,Returns,Wrong,,,,13/08/2023 19:17,13/08/2023 19:25,13-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
cbd4e861-34bf-4fde-b387-44a9d1a1aa6d,Inbound,Feedback,UnProfessional Behaviour,Good ,95964512-7557-4a63-9092-32699d4c6d33,28/07/2023 10:59,12/08/2023 12:47,12/08/2023 13:25,12-Aug-23,ALIPORE,Books & General merchandise,40,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
d8a15518-84f2-435f-8583-f46c6b3b495f,Inbound,Cancellation,Not Needed,,c4caed56-5c16-4755-888a-5e5c6ad17878,01/08/2023 19:14,11/08/2023 18:02,11/08/2023 21:48,11-Aug-23,MUMBAI,Books & General merchandise,349,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
90bb476c-7749-4844-ab1c-2af04253af27,Inbound,Returns,Return request,please resolve customer issue in minimum time,89706e4f-d14f-4ef4-a146-ed4d8891a721,03/08/2023 21:59,12/08/2023 13:19,12/08/2023 13:19,12-Aug-23,THANE,Mobile,31999,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,5
d8ec27bf-fa2b-4818-aa20-65d4549a13cf,Inbound,Returns,Fraudulent User,,8563d7e1-1d6d-4fa9-b487-f7bc1712b621,03/08/2023 13:07,11/08/2023 11:09,11/08/2023 11:11,11-Aug-23,MUMBAI,Books & General merchandise,679,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
b971dffd-ab10-4f81-9c61-682ba71a5a91,Inbound,Shopzilla Related,General Enquiry,,83841e5d-a1f2-4d7a-a9b5-342b35b205ae,19/07/2023 18:17,11/08/2023 13:34,11/08/2023 13:36,11-Aug-23,BHADOHI,Affiliates,247,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,4
d11be7c5-9aeb-425e-aeb0-6e405331b472,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 09:30,12/08/2023 10:15,12-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6ba1bbdd-624e-431c-bbc5-24e9d80ec282,Inbound,Order Related,Order status enquiry,"Chutiya policies hai, policy should have to flexible.",,,13/08/2023 17:34,13/08/2023 17:37,13-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
e34c7383-8364-4f12-a801-ee6f600ade32,Inbound,Returns,Reverse Pickup Enquiry,Nice voice ,,,12/08/2023 16:25,12/08/2023 16:28,12-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
fbb668e5-fd37-4dae-b5d5-576c5612288d,Inbound,Returns,Wrong,,,,12/08/2023 16:34,12/08/2023 17:25,12-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
7c34ef29-661f-4c04-b47b-d7c8100deb65,Inbound,Order Related,Invoice request,Best service,,,13/08/2023 14:43,13/08/2023 18:12,13-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
5db777f4-9107-4d54-ad3f-fbda10cecaa2,Inbound,Returns,Fraudulent User,very difficult to get customer support. no proper way to contact customer support. you are wasting our precious  time by searching customer support.,95b2c945-c39c-475a-9720-f5735c5400dc,05/08/2023 22:12,11/08/2023 00:07,11/08/2023 00:12,11-Aug-23,ERNAKULAM,Books & General merchandise,106,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
414cf1c9-1d2e-4e6e-a84f-2ce1446b7ce5,Inbound,Returns,Reverse Pickup Enquiry,,dde3f244-460a-4f5a-bc51-8d00f88c1775,30/07/2023 09:32,10/08/2023 22:08,11/08/2023 07:26,11-Aug-23,LOHARU,Books & General merchandise,719,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6531a1d8-3d63-42d8-90f4-4a5aa683f6da,Inbound,Order Related,Order status enquiry,Super,7c83003d-958b-4ce7-a6e6-6ceb6443a18a,09/08/2023 17:42,12/08/2023 19:28,12/08/2023 19:59,12-Aug-23,JALORE,Books & General merchandise,259,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
09f5d1d7-6e75-434a-9a61-257840a4a8f8,Inbound,Returns,Return request,,91702a52-d6ad-462d-a164-846f49c5156d,02/08/2023 04:59,11/08/2023 17:56,11/08/2023 21:21,11-Aug-23,PANAGARH,Affiliates,65,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
36b14a32-eea8-416c-9ec2-fb42f1c962c3,Inbound,Returns,Missing,Item missing from package ,2ceda58c-35d4-4750-baae-8571bf4208ba,05/08/2023 18:49,11/08/2023 21:20,11/08/2023 21:33,11-Aug-23,ALIGARH,Books & General merchandise,679,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
ac6339a2-5bf2-4085-9425-a37860e0abc3,Inbound,Returns,Wrong,,,,13/08/2023 14:12,13/08/2023 14:17,13-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
ba872f5b-0f83-455a-a7cb-d0efc569eafc,Inbound,Returns,Return request,,,,13/08/2023 09:55,13/08/2023 10:04,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
47229e46-7018-42e7-b8de-395b51d49d2e,Outcall,Returns,Service Centres Related,,a6526749-e7be-44c9-a9bc-7c572d573329,12/06/2023 23:48,11/08/2023 19:16,12/08/2023 14:13,12-Aug-23,ASARGANJ,Electronics,1499,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
a4328e33-f447-4a32-8ee8-37e15b38796c,Inbound,Returns,Reverse Pickup Enquiry,They solving my problem as like a Brother,74d76070-7649-45f8-85ed-7e74e1c57f09,05/08/2023 13:02,12/08/2023 06:58,12/08/2023 07:00,12-Aug-23,BEGUSARAI,Electronics,999,,Shelly Huber,William Park,John Smith,61-90,Evening,5
3a43450f-5af3-49b1-b651-2c8222af42a1,Inbound,Refund Related,Refund Related Issues,,173e813c-8bb2-49f3-84dd-de3e574019de,08/08/2023 16:33,11/08/2023 17:49,11/08/2023 17:52,11-Aug-23,HYDERABAD,Home Appliences,7499,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
55efe1bd-78c5-4f73-8e4d-cc810c66385e,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 01:34,13/08/2023 01:35,13-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
7e2482cd-0d34-451d-8229-69074461cee2,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:19,13/08/2023 22:19,13-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
9cc82dbf-3bc8-445a-af16-066e62e4ba5d,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 09:16,11/08/2023 09:29,11-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
4a1008be-c584-4bb1-8659-43df2418ca0c,Outcall,Order Related,Order status enquiry,"Your Customer service is in negatives man. You got to work on your product quality too. I never liked your service anyday. It's for my friend and so, I extended my hand to help. All I wanted was to change address and contact number. It was available but was not functioning since the order was placed. If you still see no problem, hear me out... I called for an English Executive and guy starts communicating in Hindi. That too is fine by me. But here's the best part of all. As soon as I discuss my concern to change contact number and Address for the same order. He denies. And suddenly no options are available or no where to be seen. What a cheap stunt is that ? If you can't manage your customers, then, why to bother them at all. Total waste of time.",831ae7f8-b917-4ea5-9d98-ad78682200bd,11/08/2023 14:18,11/08/2023 15:31,11/08/2023 15:41,11-Aug-23,NAGPUR,Electronics,67990,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
370a6c73-bbf0-4e57-87d8-540f000b58c6,Outcall,Returns,Service Centres Related,,cb9900b0-4b79-471a-9454-a75695167f2d,02/08/2023 07:45,11/08/2023 19:28,12/08/2023 10:55,12-Aug-23,SANGARIA,Mobile,24999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
1bc6e1e6-c485-4805-9b20-918e0df15889,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 10:14,13/08/2023 10:30,13-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,3
9e59ad4e-3c16-4a47-b941-26b4923552ea,Inbound,Returns,Return request,,,,12/08/2023 15:48,12/08/2023 15:54,12-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
812cffda-4633-45d0-a4cf-727ab09d4438,Inbound,Returns,Return request,"First Confirm product what is ordered by customer. Your business partner will cheat the customer by send wrong goods,this make Shopzilla reputation down. And customer remarks the company making cheat.so please make a good business partner for long business. ",,,12/08/2023 19:38,12/08/2023 20:36,12-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a6be8d1f-f656-4c88-a618-e592cafa7772,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:10,13/08/2023 11:44,13-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
76245752-4077-456c-9d3d-b6386520b9cb,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 08:01,13/08/2023 08:06,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c6ef9b85-e32f-4b61-ac3e-2b451ff9b4ba,Email,Order Related,Delayed,Happy ,f099d0b6-44c3-4377-be1e-0c2e7d163944,04/08/2023 00:44,11/08/2023 18:33,11/08/2023 18:35,11-Aug-23,VARANASI,LifeStyle,1499,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
a209856f-5532-47cb-83cc-136b26d3f4a9,Inbound,Returns,Wrong,,ebc3cd39-75c1-45d6-911d-8ab8d7ffc964,05/08/2023 01:35,11/08/2023 09:22,12/08/2023 00:54,12-Aug-23,KORBA,Books & General merchandise,895,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,4
38ce356f-05a6-489f-9e95-858ea8a0249a,Inbound,Order Related,Installation/demo,Please provide customer care number in aap ,5651c2df-cbf2-4b48-86dd-41d54074ce01,02/08/2023 21:59,11/08/2023 17:35,11/08/2023 17:36,11-Aug-23,CHHINDWARA,LifeStyle,559,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
f56cfd8e-5da7-49a8-926c-c4a9ab38cdd2,Inbound,Refund Related,COD Refund Details,,fbd3b8c0-092a-4c24-9d41-acd1797b48dc,03/08/2023 23:20,11/08/2023 23:05,11/08/2023 23:10,11-Aug-23,COIMBATORE,Electronics,799,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
e493a801-9278-4e6e-b55f-5407a6034686,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 17:00,12/08/2023 17:01,12-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
b50eddd6-ea0d-43e8-a352-9be55cfbebcc,Inbound,Returns,Damaged,,,,13/08/2023 22:16,13/08/2023 23:13,13-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
c4f1c281-78d7-42e9-8b75-4a8587b87092,Inbound,Returns,Reverse Pickup Enquiry,,8900baf4-5661-4aa6-b35a-bdfd64bf4b93,05/08/2023 11:14,11/08/2023 08:41,11/08/2023 08:44,11-Aug-23,BOLPUR,LifeStyle,294,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
501457c0-8bb9-42cf-a134-7b3bffc23d52,Outcall,Order Related,Customer Requested Modifications,Change my address but not Change address ,,,12/08/2023 18:42,13/08/2023 13:22,13-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
f2937ad6-5a97-4cbb-bbe3-ed1e1ccbd65b,Inbound,Returns,Return request,,dd1c8409-7edc-4468-9c12-de5a4680c4d5,04/08/2023 17:23,12/08/2023 19:35,12/08/2023 19:36,12-Aug-23,NAGPUR,Electronics,999,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,4
4826f387-5db3-4091-92de-44e91df82938,Inbound,Payments related,Online Payment Issues,Very nice customer service executive skills of problem solving ,,,13/08/2023 08:19,13/08/2023 08:20,13-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
f87d1391-cb5e-4b48-ac09-4f69c7572e2b,Inbound,Returns,Reverse Pickup Enquiry,My query is not resolved yet.,a77c5b5e-5c22-4533-9f7d-055644662faa,29/07/2023 11:17,11/08/2023 09:45,11/08/2023 12:20,11-Aug-23,SHAHJAHANPUR,Electronics,1999,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4dd159b2-0239-4031-8f8d-5fc240b3edd1,Inbound,Returns,Return request,,7d678716-44d9-4f09-8092-0ffe559112e9,06/08/2023 10:26,10/08/2023 18:47,12/08/2023 15:30,12-Aug-23,CUDDALORE,Electronics,1797,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
86daf749-fe22-4736-95c2-121f02b7152f,Inbound,Offers & Cashback,Other Cashback,,12253400-61c8-4ab6-80a0-0d6e99f92b6e,03/08/2023 00:18,12/08/2023 18:07,12/08/2023 18:10,12-Aug-23,KOLKATA,Home Appliences,84990,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
2e757fb2-bea8-4134-8ba6-f51f41eafb63,Inbound,Payments related,Card/EMI,Very good ,,,12/08/2023 21:47,12/08/2023 21:48,12-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
db6e43ad-5fcd-47d0-a583-ffa40a5dd425,Inbound,Returns,Fraudulent User,,,,13/08/2023 09:39,13/08/2023 09:41,13-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
312c3e19-84f5-43f8-a1df-3e24c5e97675,Inbound,Returns,Return request,You executive is so good ??,,,13/08/2023 16:41,13/08/2023 16:45,13-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
2a46561a-abbc-4743-97cf-6716abe35ac3,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 18:59,13/08/2023 19:01,13-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
44984a6e-9f63-4033-bc21-f1919f16f39b,Outcall,Order Related,Delayed,,e7433263-15a8-4d36-a399-8e872edf91b5,01/08/2023 17:09,11/08/2023 20:10,11/08/2023 20:16,11-Aug-23,DARBHANGA,Books & General merchandise,23,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
f72410d5-f7e2-4644-a9ba-17e57747e73c,Inbound,Returns,Reverse Pickup Enquiry,,f804d9c1-2728-437e-ad10-6dca7d4b7008,05/08/2023 11:44,11/08/2023 09:50,11/08/2023 09:51,11-Aug-23,BANSWARA,LifeStyle,241,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,1
328e213e-5d18-4a7e-a8df-c96e844d667a,Inbound,Cancellation,Not Needed,,7dd4ed32-f8c7-4508-90cc-f40de42a30dd,10/08/2023 17:25,13/08/2023 17:44,13/08/2023 17:45,13-Aug-23,NEW DELHI,Mobile,8499,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e42e7ebd-3565-4c8a-b092-8ea23aaa155f,Inbound,Returns,Reverse Pickup Enquiry,Ameging conversationThank you for sporting ,43c78733-271c-48b9-973a-015037543443,05/08/2023 12:11,11/08/2023 15:58,11/08/2023 15:58,11-Aug-23,SAMASTIPUR,Home,173,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
b02bacd8-3075-4372-9c44-1fd797a3aca0,Inbound,Returns,Fraudulent User,Thank you ,b4d2ddbf-0de0-4178-bafc-b11ebe26f91c,10/08/2023 13:42,11/08/2023 16:38,11/08/2023 16:45,11-Aug-23,BANGALORE,Books & General merchandise,15,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
d62fa635-cd1d-49c9-89ab-07f96c899b3e,Inbound,Returns,Reverse Pickup Enquiry,Exileny,b1e66f7f-ca24-42c9-bb4f-f38f2f2594f8,04/08/2023 20:20,11/08/2023 17:51,11/08/2023 17:52,11-Aug-23,PALANPUR,Electronics,173,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
6a95cb06-cf43-49ee-8fec-2d3f9209d111,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 01:32,12/08/2023 03:44,12-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
91fc7e7c-83b4-413e-92e7-159451f5a701,Inbound,Order Related,Delayed,Ok,,,13/08/2023 07:45,13/08/2023 07:48,13-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
1d970e44-33cc-4de8-9f27-679799e0a5b2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:06,12/08/2023 09:08,12-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
ac3138de-b6da-466c-acb5-e64249171d42,Inbound,Returns,Reverse Pickup Enquiry,No,,,12/08/2023 13:39,12/08/2023 13:49,12-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,3
4bffff64-1dac-45ef-8e17-487da35729ff,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla service providers used by 3rd party services are very bad and irresponsible for any queries towards wrong deliveries . Hence it is important to train them and bring more ownership. Otherwise Shopzilla service levels will get deteriorate .,,,13/08/2023 05:15,13/08/2023 07:05,13-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,3
db08fc19-e477-4be9-a7a1-b4c97de93548,Inbound,Order Related,Delayed,,,,13/08/2023 13:06,13/08/2023 13:08,13-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
df06e404-bd49-4700-b462-fc262b23ae75,Inbound,Order Related,Order status enquiry,Good,,,13/08/2023 20:42,13/08/2023 20:44,13-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
44a54be0-ec3b-4465-878c-620f56272f04,Inbound,Order Related,Delayed,Service is Good.,e27cff5b-3333-4d7e-a009-c9bdd4f98d38,08/08/2023 22:18,12/08/2023 12:37,12/08/2023 12:38,12-Aug-23,LUCKNOW,LifeStyle,549,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
17ec4d1e-1ccb-4bf1-af87-2e7664321209,Inbound,Offers & Cashback,Instant discount,,d5607662-ef45-4f56-bb3b-fa38b6df0444,29/07/2023 20:58,11/08/2023 13:42,11/08/2023 14:58,11-Aug-23,SOLAN,Furniture,11990,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
ada50742-5f11-4616-a73c-9b492b488c62,Inbound,Returns,Exchange / Replacement,,dca49091-3b09-490f-98e5-b8d8f3a1337a,04/08/2023 01:21,11/08/2023 18:07,11/08/2023 18:10,11-Aug-23,SAMASTIPUR,Mobile,32999,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
c7524aab-c95b-488f-9347-0b91449406f7,Inbound,Returns,Reverse Pickup Enquiry,,1676859a-7fa7-4ca7-a9ff-74ff8dc9acfe,05/08/2023 03:48,11/08/2023 10:06,11/08/2023 10:08,11-Aug-23,LUCKNOW,Electronics,784,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
53cca11b-873e-41b9-a898-80e6eaa55963,Inbound,Order Related,Installation/demo,,f220003c-5b02-4641-b99f-645292e0c558,05/08/2023 22:33,11/08/2023 14:32,11/08/2023 21:51,11-Aug-23,Titilagarh,Home Appliences,40990,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,1
b9869d32-204a-416e-8df5-b258dd1752b8,Inbound,Order Related,Customer Requested Modifications,,48ace596-d40e-4cf8-aa36-c2531c58de71,09/08/2023 08:02,12/08/2023 12:11,12/08/2023 12:15,12-Aug-23,HYDERABAD,Electronics,595,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
9ad5e54f-f501-446e-86f3-2636de75ad0b,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 10:28,12/08/2023 10:36,12-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
16eb3af0-dfee-49c7-b488-8cef05300b9d,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 20:47,12/08/2023 22:00,12-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d0cacc37-8f71-4ca8-ace5-c0097b8a4714,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 01:14,13/08/2023 01:16,13-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
e719dde4-5f83-4072-971f-e915b600c6cb,Outcall,Returns,Return request,,,,13/08/2023 11:38,13/08/2023 12:10,13-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
61a2b0ba-afea-43b7-9f4d-d0d793e08237,Inbound,Order Related,Order status enquiry,,,,13/08/2023 17:34,13/08/2023 17:34,13-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
4eb5254f-cf79-4166-bf87-d1cc6518f401,Inbound,Returns,Reverse Pickup Enquiry,,4c7c1093-46a7-4be1-8549-b7bdcecc165a,19/07/2023 21:47,11/08/2023 09:48,11/08/2023 13:49,11-Aug-23,JAIPUR,Home Appliences,1395,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
ba1934f8-193d-40f5-9234-4f40161175d4,Outcall,Order Related,Order status enquiry,,b17492e7-b74f-4a1e-bec6-b56916cb7143,04/08/2023 15:22,11/08/2023 10:28,11/08/2023 10:34,11-Aug-23,SIHOR,Mobile,32999,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1ffe9d67-2321-401b-bd42-d445a84875ae,Inbound,Returns,Missing,,7c0a6dc6-ddf1-45e2-9fea-51f412988577,04/08/2023 20:04,09/08/2023 06:47,12/08/2023 00:05,12-Aug-23,BAREILLY,Books & General merchandise,199,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
e0f20dda-6a79-434f-88c6-9819db92df80,Inbound,Returns,Service Centres Related,,741f6f19-7a59-4bcb-b3ee-2302044a7232,03/08/2023 22:00,10/08/2023 21:18,11/08/2023 10:22,11-Aug-23,KOZHENCHERRY,Home Appliences,17490,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
417fb96d-d9ec-46e5-b29e-5edaa658525f,Inbound,Returns,Reverse Pickup Enquiry,,f138be27-eb73-470f-a96e-969f112ce1df,06/08/2023 18:17,11/08/2023 16:39,11/08/2023 16:45,11-Aug-23,GANGANAGAR,Books & General merchandise,1174,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
d1e1264a-3576-494a-9122-aa8d044b9cf7,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 10:18,12/08/2023 10:19,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
75a051d7-0993-4a85-ad1e-2bf8ec2d3bd9,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 19:03,12/08/2023 19:04,12-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
904ebc3c-8902-48a1-b3a3-5b8c6a56cc52,Inbound,Returns,Wrong,,,,13/08/2023 12:51,13/08/2023 13:15,13-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
1811b134-1aa6-437c-9722-15744aab77e4,Outcall,Returns,Return request,"He is very well mannered, and has work experience.",,,13/08/2023 12:40,13/08/2023 12:46,13-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
b17cb5f7-309b-44a0-8942-ec40c3112411,Email,Returns,Reverse Pickup Enquiry,Good,21fd44ce-de92-48ad-95d3-fe219113e4a5,27/07/2023 19:36,12/08/2023 11:47,12/08/2023 11:49,12-Aug-23,HYDERABAD,LifeStyle,999,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
5a9256aa-9b80-462c-b717-9065b3e1d386,Inbound,Returns,Reverse Pickup Enquiry,Return my product ,4b13cba2-2d39-4a7a-bb64-8f74e9f10eb9,04/08/2023 13:43,10/08/2023 11:54,11/08/2023 08:46,11-Aug-23,PATNA,LifeStyle,499,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,3
448bd4ee-cfbd-4563-a3b9-af9a0bd47631,Inbound,Cancellation,Not Needed,"I have make call back request and got one call but it takes 5 min to received, then what is the prupose of call back request",f5e41d46-b6f9-4c65-8d57-9a46e932871c,07/08/2023 19:19,11/08/2023 10:20,11/08/2023 10:27,11-Aug-23,UDAIPUR,Electronics,21990,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
2828f662-8330-49ab-af94-1836bc853f8f,Inbound,Shopzilla Related,General Enquiry,,,,10/08/2023 15:27,11/08/2023 05:58,11-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
a8ea68e6-9786-4ad1-9821-a20d1b0ce455,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 13:29,11/08/2023 13:33,11-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
fcf764cc-21d3-461b-84d0-b8cf8538e7e0,Email,Returns,Wrong,,c144bb02-9732-4e04-9dfc-3f7fd238a623,02/08/2023 21:22,12/08/2023 11:57,12/08/2023 14:04,12-Aug-23,HISAR,Books & General merchandise,1199,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
6a5e746e-6d99-46dc-b64c-4427f248c753,Inbound,Order Related,Installation/demo,,,,13/08/2023 00:05,13/08/2023 00:19,13-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
2a2e6432-9036-4edb-80e9-7efea5b55d5c,Inbound,Feedback,UnProfessional Behaviour,,c78a1c1c-b369-4cc4-9089-d0d5681dd210,07/07/2023 15:55,11/08/2023 16:01,11/08/2023 16:02,11-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,749,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
a91b2641-5bb2-4575-8fc4-3abdecbc10d7,Email,Order Related,Delayed,,cc3fb125-3056-40ea-a68e-92cfe7abe543,09/08/2023 20:58,13/08/2023 07:37,13/08/2023 07:39,13-Aug-23,DIMAPUR,Electronics,799,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
1fb5ff41-8b87-4a35-8c3c-56822321c926,Inbound,Order Related,Delayed,,7a9951f5-4cac-46d6-922c-51c0ca834f6d,05/08/2023 00:36,11/08/2023 19:23,11/08/2023 19:54,11-Aug-23,HYDERABAD,Electronics,32990,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
7a55745d-31a7-499f-ab47-7ea29435acda,Inbound,Product Queries,Product Specific Information,"The exicutive who are takle the whole scenario is lack of information, don't know how to deal.Waste my time and afford",,,11/08/2023 11:05,11/08/2023 12:24,11-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
278d3f3a-ed25-4b85-9406-dd162bd9b2db,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:30,13/08/2023 12:53,13-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,2
23274b55-9503-4ba3-bb9b-2a11d18549a8,Inbound,Returns,Damaged,,,,13/08/2023 15:41,13/08/2023 16:12,13-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
2530cc0b-3391-4b19-a9db-0c5399d26e39,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:58,13/08/2023 17:05,13-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
42dd48d1-c4f9-4e89-8041-b0cdc78ff2c2,Outcall,Order Related,Invoice request,Please resolve the issue as soon as possible ,ddd13a01-23f6-4e63-bd2f-8d8114f063be,27/09/2022 00:37,11/08/2023 13:54,11/08/2023 14:04,11-Aug-23,BANGALORE,Electronics,1099,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
eec3953a-367a-40df-85ee-57fc52c271b8,Email,Order Related,Delayed,The tracking ID should be available in website or  ,54996efa-5065-42d7-9d47-62ff40effe07,03/08/2023 11:05,13/08/2023 17:24,13/08/2023 17:25,13-Aug-23,PARADIP,Books & General merchandise,35,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
0ac9506c-e176-475a-bd09-8669d5774f37,Email,Feedback,UnProfessional Behaviour,,1b0d9d92-da9f-4d82-8ae3-1b93f4106258,05/08/2023 22:08,11/08/2023 19:58,11/08/2023 20:09,11-Aug-23,HYDERABAD,Home Appliences,15990,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
bd212c1d-0909-47ea-a8ab-317f2cab756d,Inbound,Returns,Missing,???? ?? ?????? ???,09cc9c1c-339b-491f-bc3d-ed3d1f6e9f0f,07/08/2023 02:08,12/08/2023 11:57,12/08/2023 12:17,12-Aug-23,CHITTORGARH,LifeStyle,745,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
d52019b0-2b93-445c-a5b7-6cfe0be66503,Inbound,Returns,Return request,,8b4558fa-efa1-4074-84bd-9956dc46e684,07/08/2023 19:17,11/08/2023 16:48,11/08/2023 16:50,11-Aug-23,VADODARA,LifeStyle,290,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
75e796f4-a2b3-4a50-9ac9-f2e0620193ed,Inbound,Returns,Reverse Pickup Enquiry,,d2d8e455-bf62-437c-82d9-a7a5835a0ef7,31/07/2023 18:25,11/08/2023 17:35,11/08/2023 20:31,11-Aug-23,BHUBANESWAR,LifeStyle,460,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5fc3721d-b61a-4316-a866-03dd2fa2fdb9,Inbound,Returns,Reverse Pickup Enquiry,,87c42155-e22c-4958-9031-fefd5a1be1fa,02/08/2023 14:23,11/08/2023 21:58,11/08/2023 22:00,11-Aug-23,KOLKATA,Electronics,330,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
5f274efe-8c54-4111-b025-1d7f48d3ce71,Inbound,Refund Related,Refund Related Issues,Good communication ,,,12/08/2023 18:01,12/08/2023 18:05,12-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
f40dea90-adf6-41e8-bfe1-71b760305247,Inbound,Returns,Return request,,,,13/08/2023 13:44,13/08/2023 13:45,13-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
513872be-2f8d-47b4-931b-47d0a1305f9e,Inbound,Returns,Return request,,,,13/08/2023 18:21,13/08/2023 18:23,13-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
2abe7872-1b60-4273-b9a3-38225704a63c,Inbound,Product Queries,Product Specific Information,Please have open box delivery for no return items,,,10/08/2023 09:40,12/08/2023 01:18,12-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6eef5e88-3fa5-4f7b-9c5e-53d2d964bb5f,Inbound,Returns,Return request,,01466f54-13b0-42e5-a531-e2a6e14b9509,24/07/2023 22:30,10/08/2023 13:19,11/08/2023 07:55,11-Aug-23,SANGARIA,Electronics,999,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
07518a7b-7f7c-45d2-a9de-b66be04da43f,Inbound,Order Related,Order status enquiry,,2e17ac30-fae0-48bf-9cad-fb465c505578,05/08/2023 18:17,11/08/2023 08:24,11/08/2023 08:26,11-Aug-23,PALAMU,LifeStyle,489,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
991a5b53-ab7b-4660-a848-9b210d6bf15a,Inbound,Returns,Wrong,  Thank you ??,2c612d2f-3519-4bba-9c21-e02a5befdc33,08/08/2023 22:52,12/08/2023 11:04,12/08/2023 11:05,12-Aug-23,JAMUI,Electronics,2999,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
809d8179-b518-4cb2-844c-7c3b13b81bb6,Inbound,Order Related,Installation/demo,,6f1693af-1470-4f97-9a96-6af40a8ae61b,27/09/2022 20:31,11/08/2023 22:43,11/08/2023 22:53,11-Aug-23,PURNIA,Electronics,3499,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
d95b6828-bfd1-495a-bb8c-bdcc65a159f6,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,12/08/2023 23:19,12/08/2023 23:28,12-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
3b5911ca-a3fb-4ded-8866-878bbccc47df,Inbound,Product Queries,Product Specific Information,Na,,,12/08/2023 23:26,12/08/2023 23:49,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d4cedd8f-a5f8-40b3-9d33-38b6e5b6f3a6,Inbound,Returns,Service Centres Related,,,,13/08/2023 16:26,13/08/2023 16:46,13-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
527561c1-e26f-43c5-b390-b0fee37da64f,Inbound,Order Related,Order status enquiry,,1e7f5a2e-e8b2-4f70-a95e-15277cb1ea4b,05/08/2023 11:15,13/08/2023 18:47,13/08/2023 18:48,13-Aug-23,GUWAHATI,Mobile,32999,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
abfec4c9-95e4-437a-9f6e-8f5ae7b84386,Inbound,Refund Related,Refund Related Issues,Thank you ,858643da-a78f-4fd1-93a9-3428f8024b11,26/07/2023 22:41,13/08/2023 21:42,13/08/2023 21:50,13-Aug-23,CUTTACK,LifeStyle,395,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
46f25bd8-03c5-4a7a-a9c0-170b4513b0a1,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 11:09,12/08/2023 11:13,12-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
a4d46105-04cc-4f3a-b8a3-81398602248a,Inbound,Returns,Service Centres Related,Talk is good...but i hope my problem is easy solved.,,,12/08/2023 11:18,12/08/2023 11:33,12-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
0ce24f90-f7fe-4705-b5b4-7dbcb68837c8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:53,12/08/2023 19:09,12-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
c33b879d-4f3b-45c9-9d65-0af88c2f510e,Inbound,Order Related,Delayed,,a3862642-0cfd-48db-8493-33720418cfbc,02/08/2023 14:50,13/08/2023 13:13,13/08/2023 13:18,13-Aug-23,JALANDHAR,Books & General merchandise,599,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,4
53c10b28-8a2f-4467-9fec-ca43fed021fe,Inbound,Returns,Missing,,c9d741ae-fd82-41fa-b2b1-61d020598127,04/08/2023 05:34,11/08/2023 09:31,11/08/2023 09:35,11-Aug-23,MIRZAPUR,Electronics,2799,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2957d6f5-07fa-4ce8-80d9-809d6d8c86be,Inbound,Order Related,Order status enquiry,,ebbefbb8-4d0e-4ee7-b3b3-05b638097245,04/08/2023 00:10,11/08/2023 19:13,11/08/2023 19:18,11-Aug-23,TRAL,Electronics,799,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
68de5882-8ebe-4d7c-ba2c-d79fe07eeaef,Email,Refund Related,Refund Related Issues,Company hi alag hai ,24d99e08-b780-4116-973d-dcb9928a4b4e,15/07/2023 20:38,11/08/2023 17:45,11/08/2023 17:55,11-Aug-23,AHMEDABAD,Home,274,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,1
87433e4a-e2f5-45ff-83da-ca272ea90c77,Inbound,Returns,Reverse Pickup Enquiry,,4333401f-e0f9-437b-9cbf-6fbceb83d782,04/08/2023 20:55,11/08/2023 22:29,11/08/2023 22:32,11-Aug-23,DIAMOND HARBOUR,Home,715,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
fa5d58a4-4172-4866-acaf-098e03b86514,Inbound,Returns,Reverse Pickup Enquiry,,fa2eb5d4-6de1-469c-adf0-bb91d9def0b8,07/08/2023 10:43,11/08/2023 23:14,11/08/2023 23:16,11-Aug-23,LUCKNOW,LifeStyle,252,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
8a64cc03-f44e-4393-86e4-9dfc83380cdf,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:51,13/08/2023 19:52,13-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
0b1fcbf0-0f8e-4bfb-8c6d-53c0de48d42c,Inbound,Returns,Return request,,,,12/08/2023 16:48,12/08/2023 18:57,12-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
55b1b6a6-0832-4b0e-bf13-4b5e2aedbaef,Inbound,Order Related,Order status enquiry,,,,13/08/2023 23:26,13/08/2023 23:26,13-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
82cc5141-2dba-45c9-bf21-daf51f75800e,Inbound,Order Related,Delayed,,cc027d3e-d496-407e-a0eb-2b0bb72335eb,04/08/2023 06:48,10/08/2023 23:28,11/08/2023 17:19,11-Aug-23,HYDERABAD,Books & General merchandise,179,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,3
9f994f73-43ae-4e7a-8d1a-4ecb163edc43,Inbound,Refund Related,Refund Enquiry,OK,2bb88c8c-f578-4795-9044-f8c6b3a20e26,06/08/2023 22:38,11/08/2023 12:47,11/08/2023 12:47,11-Aug-23,KOLKATA,Books & General merchandise,55,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
23054b27-48e3-4f54-9d57-af9b935c8f5c,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:04,12/08/2023 17:05,12-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
dc13aef6-6eb8-4e17-b332-bf2bb2f35bd4,Inbound,Returns,Reverse Pickup Enquiry,Why Shopzilla do negative?,,,12/08/2023 18:06,12/08/2023 18:28,12-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,3
cbcb9a2b-b3a0-497b-9930-b17560d17479,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 18:56,12/08/2023 19:02,12-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
3b434784-74e4-4f64-be0c-5104843c70fb,Inbound,Returns,Reverse Pickup Enquiry,Taking so much time,d67e7bd0-cc45-4481-bad9-e9b4820e3904,02/08/2023 10:42,13/08/2023 08:08,13/08/2023 09:11,13-Aug-23,TUNDLA,LifeStyle,764,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
828531f6-3891-44bb-b880-35ca47458705,Outcall,Returns,Reverse Pickup Enquiry,,3fe5adb1-b37b-447f-8114-d3781f7c3454,28/07/2023 21:46,10/08/2023 22:09,11/08/2023 12:52,11-Aug-23,KHEM KARAN,Electronics,1499,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
db9af1a1-d13e-426d-b2e6-446525344235,Inbound,Returns,Return request,,410cb4b2-8551-462c-9e97-a48af2293c03,07/08/2023 15:33,11/08/2023 09:28,11/08/2023 09:29,11-Aug-23,NEW DELHI,LifeStyle,382,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
2bbdc291-9272-4b85-9f20-5a67c1e50610,Inbound,Returns,Fraudulent User,Nice work ,,,13/08/2023 14:50,13/08/2023 15:01,13-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
0e29d2ca-676d-491a-885b-904beeaf6d19,Inbound,Shopzilla Related,General Enquiry,Worst app,,,11/08/2023 09:13,11/08/2023 09:17,11-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
3db1e8e1-4373-45eb-9430-6255dda52824,Inbound,Returns,Missing,,5f1fd2cd-2380-45c4-a71e-c2d3ae2fe596,01/08/2023 11:34,11/08/2023 14:01,11/08/2023 14:05,11-Aug-23,NEW DELHI,LifeStyle,585,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,1
b72cfb9e-609c-4205-8143-b24ca5ff98f1,Inbound,Refund Related,Refund Enquiry,,61c89cb5-cffa-4f1d-8956-9a44d7f13cf3,07/08/2023 22:20,11/08/2023 08:31,11/08/2023 08:32,11-Aug-23,JASRANA,Mobile,9999,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bce9dd01-1ae6-42e7-b05d-98fb0b8d4df5,Inbound,Returns,Reverse Pickup Enquiry,"  care professional was very polite, patient and professional: she understood the key points of the issue and put forth reasonable and reassuring solution for same ??",dfb61e8b-1c5d-4ebe-904c-3406c3ff9a25,02/08/2023 22:46,12/08/2023 10:02,12/08/2023 10:03,12-Aug-23,GURGAON,Electronics,5899,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
d7981bea-9c18-4c0c-a48b-09668e0ef48c,Outcall,Returns,Fraudulent User,,f52f631c-bf9d-4d97-b20a-ef647fa5bcc6,06/08/2023 23:05,13/08/2023 16:38,13/08/2023 16:42,13-Aug-23,GHAZIABAD,Books & General merchandise,750,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,5
d8de419c-9e0f-4ff7-999e-574a8282afe9,Inbound,Refund Related,COD Refund Details,,d3a556dc-6b3b-4c7a-bbc8-e7c7d4f2e35c,30/07/2023 17:12,11/08/2023 14:26,11/08/2023 14:40,11-Aug-23,TRIVANDRUM,Books & General merchandise,529,,William Morris,Ethan Tan,John Smith,>90,Morning,1
1bcc50d6-d510-4ac3-ade8-8ee850aee048,Inbound,Returns,Missing,Ok,9ef30f53-6fb2-443f-948d-48666c5dc9ea,09/08/2023 06:44,11/08/2023 14:56,11/08/2023 14:59,11-Aug-23,BULDHANA,Home,999,,John Jones,Aiden Patel,John Smith,>90,Morning,5
d9c87531-c1fe-4978-9f8c-f8cd142e36f8,Inbound,Refund Related,Refund Enquiry,,130b38d0-8cf1-4123-8c2c-4e9ca76a6a75,04/08/2023 20:19,11/08/2023 16:06,12/08/2023 19:37,12-Aug-23,MADHEPURA,Books & General merchandise,522,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
b32c58b2-1cb9-4739-a20c-63e7615495f0,Inbound,Order Related,Order status enquiry,,93b1ab6c-c38d-49de-92c4-575c2edc9855,07/08/2023 18:59,11/08/2023 19:21,11/08/2023 22:37,11-Aug-23,DHUBRI,LifeStyle,357,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,3
e5b47754-0948-486c-bd45-7f3128195aea,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 20:19,12/08/2023 20:21,12-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
9654c917-2cdc-4d77-b428-28ac14a8ae1a,Outcall,Order Related,Installation/demo,,,,13/08/2023 17:29,13/08/2023 17:57,13-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
23c1b672-3e61-4f76-8997-5682cdcbff18,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 20:14,13/08/2023 20:18,13-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
f340db03-1f70-40df-83df-2826768a36d9,Inbound,Order Related,Delayed,,f9df085a-07ef-40db-96b5-feba9267090e,05/08/2023 07:14,12/08/2023 21:54,12/08/2023 21:55,12-Aug-23,KAITHAL,Books & General merchandise,161,,Ashley Yu,William Park,John Smith,61-90,Evening,5
46584db4-5d05-4550-a791-16e75eb443aa,Inbound,Returns,Wrong,,5e9b4fd1-2987-4f85-b7c7-16d201a954dc,30/07/2023 17:36,12/08/2023 19:12,12/08/2023 19:16,12-Aug-23,PARADIP,LifeStyle,719,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
10dcda19-dc63-4ece-ace7-ac3a236e7ddb,Inbound,Order Related,Order status enquiry,,6d78fbb5-84e3-410a-be18-301f3707586f,10/08/2023 19:11,10/08/2023 19:31,11/08/2023 10:39,11-Aug-23,PANVEL,Home Appliences,2399,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
69f27001-5fd5-4646-9ee5-2f4e08575f16,Inbound,Returns,Return request,Please received called on your customer care number or reply of your gemail for solve problems. ,,,12/08/2023 08:23,12/08/2023 08:27,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
fd53e4de-ee4b-4f09-b343-fa4a8eaed7c6,Inbound,Returns,Return request,,3a2e83a8-46d4-4e8e-a39f-c30c70e3fbfa,03/08/2023 19:40,11/08/2023 15:15,11/08/2023 15:30,11-Aug-23,HOSHIARPUR,LifeStyle,279,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c358d353-2151-49a6-954a-ce5b4b9fb4a6,Inbound,Order Related,Invoice request,,,,13/08/2023 15:11,13/08/2023 15:12,13-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0784de63-6950-4909-ae38-c5a16487e871,Outcall,Payments related,Payment related Queries,,,,12/08/2023 08:22,12/08/2023 09:45,12-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
931aa35e-7048-4e2b-8ba4-4dcb82489534,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 10:42,12/08/2023 10:51,12-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
0dea6655-ce45-4805-8cf9-bf2997db0fec,Inbound,Order Related,Order status enquiry,,,,13/08/2023 14:42,13/08/2023 20:37,13-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
788b05fb-fa95-482b-af60-741ca40fac3c,Inbound,Offers & Cashback,Affiliate Offers,,,,13/08/2023 17:00,13/08/2023 17:01,13-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
c6347ed1-4f8f-4b96-b6a3-fac9f31e8685,Outcall,Returns,Reverse Pickup Enquiry,Good ?? ,,,13/08/2023 17:25,13/08/2023 17:27,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
57dd4488-e1aa-407c-938d-d1acb269dd7e,Outcall,Returns,Return request,kindly denay that sellers whos giving harassment to coustomer by delivering wrong product again and again ,,,13/08/2023 17:45,13/08/2023 17:48,13-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,4
faefd04b-794a-4003-ae90-43b1e679d036,Inbound,Returns,Reverse Pickup Enquiry,,eca133e4-bb3d-4ec3-8ecb-85c863259536,01/08/2023 11:57,11/08/2023 14:16,11/08/2023 14:17,11-Aug-23,BERHAMPORE,Home Appliences,1299,,Timothy Grant,William Park,John Smith,31-60,Morning,4
9d56bc3e-8f0f-40ea-a8ab-20d6cafa5fb8,Inbound,Order Related,Delayed,,10f6b06e-32d8-4999-92bc-6d0287cf62c6,04/08/2023 00:26,11/08/2023 11:25,11/08/2023 11:30,11-Aug-23,JODA,Books & General merchandise,320,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
b8f3d93a-e6eb-4266-92ac-7b72d945b6a4,Inbound,Shopzilla Related,Shopzila Premium Related,,,,11/08/2023 20:03,11/08/2023 23:29,11-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,4
82f4d389-8995-4fc5-a141-2cc5b0bae1e7,Inbound,Order Related,Delayed,,536c571a-1982-4443-b723-6510bce30fa2,08/08/2023 13:41,11/08/2023 20:51,12/08/2023 22:47,12-Aug-23,NEW DELHI,Books & General merchandise,49,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,1
ccf8bffa-dee1-4dbf-9b8c-cbcbd42087aa,Inbound,Returns,Service Centres Related,,,,12/08/2023 14:00,12/08/2023 14:02,12-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
955a4174-7259-4a87-8228-35858d33fe7a,Outcall,Returns,Return request,,,,12/08/2023 15:38,12/08/2023 15:42,12-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
39582dc0-27b6-49a1-bbd7-150091295cc0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:50,12/08/2023 22:52,12-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
280689d2-7d3c-453d-9bc5-8995c48e5706,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:56,12/08/2023 23:28,12-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
b29e8018-63b3-43bd-81f7-a8bc79bd2c04,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 00:54,13/08/2023 01:00,13-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
69be199e-7f49-4e24-aa4c-b8d7a59dcd27,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 15:55,13/08/2023 16:00,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
4e62cae8-26c7-4db8-9d32-c5b9fa98634c,Inbound,Returns,Missing,,,,13/08/2023 18:54,13/08/2023 19:26,13-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
ecb84abf-ed54-4665-afdb-1116715e1366,Outcall,Returns,Wrong,,856b59e0-0d65-464d-a9ff-656d98e88eef,04/08/2023 14:32,10/08/2023 20:25,11/08/2023 11:50,11-Aug-23,BHARUCH,LifeStyle,899,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
a96a7e4a-d33f-4b76-bd88-c2959c713056,Outcall,Returns,Reverse Pickup Enquiry,,e9998375-6f70-4829-9ed6-0c6ad9181d3f,29/07/2023 22:48,11/08/2023 10:52,12/08/2023 12:32,12-Aug-23,BIJNORE,LifeStyle,6569,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
1b83f9ae-3ffc-4efb-a46e-4d86dd7edcc9,Inbound,Returns,Fraudulent User,Ok,da742479-eba9-4d8d-9cb0-c27c5af33155,10/08/2023 15:23,12/08/2023 11:04,12/08/2023 12:59,12-Aug-23,NEW DELHI,Books & General merchandise,112,,William Carey DVM,William Park,John Smith,61-90,Evening,5
8cd90e62-5ba8-4c05-bc77-3f9e61c5ef5f,Inbound,Returns,Reverse Pickup Enquiry,,7b67f309-6db2-44f8-89c1-c8cbe67781fb,23/07/2023 14:21,11/08/2023 20:54,11/08/2023 20:56,11-Aug-23,CHENNAI,Books & General merchandise,632,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
46ca7f34-8248-4cd7-98d0-0362494d211f,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 22:14,11/08/2023 22:15,11-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a3fb0c09-bc17-40d2-b34a-51b1e616fc7f,Inbound,Order Related,Delayed,Do you not give me delivery boy information ,,,12/08/2023 16:21,12/08/2023 16:35,12-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
c29fa463-9661-42db-a677-d9e30d8138c2,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:11,13/08/2023 18:15,13-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
5cca789d-0770-4982-9918-67bd8d94d2be,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:55,13/08/2023 19:59,13-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
62c45c4e-0f0c-485f-95a4-00361d2446c4,Inbound,Returns,Reverse Pickup Enquiry,The customer executive was so much polite and I am very happy to talk to her as she is able to provide me the resolution regarding my product issue.,8e588d44-bef4-4b39-9cbf-2a1e97bdf6fc,08/08/2023 15:36,11/08/2023 10:36,11/08/2023 10:56,11-Aug-23,BARDHAMAN,Electronics,1086,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
8a9e93d4-e784-4b06-b3ae-4db90e8ba863,Inbound,Returns,Missing,,9b588117-4dae-41f5-9e67-6f3f5f25b5db,05/08/2023 22:36,10/08/2023 21:26,11/08/2023 17:55,11-Aug-23,VADODARA,Books & General merchandise,243,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
27871ae5-bf5d-4dd5-8271-bbc04aab0d1a,Inbound,Returns,Missing,,5e4d00b3-c747-48f7-b41e-4d5f71cb3393,08/08/2023 09:33,11/08/2023 13:06,11/08/2023 13:11,11-Aug-23,BHUBANESWAR,Electronics,899,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0829e5e4-6919-453a-af60-431baf94611d,Outcall,Returns,Wrong,,,,13/08/2023 21:32,13/08/2023 21:38,13-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
9e743181-2c1c-4ce8-b1f9-3f5d301728a4,Outcall,Order Related,Seller Cancelled Order,,,,12/08/2023 16:51,12/08/2023 17:57,12-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
48e29812-9edb-4885-9b36-a7445c5bc286,Inbound,Returns,Return request,,,,12/08/2023 19:56,12/08/2023 20:09,12-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
bd8cd469-a9c5-49f5-9800-055ff9bee5a1,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 09:48,13/08/2023 09:51,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
77b9376d-69fe-4d7d-974c-3e476623d974,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:13,13/08/2023 11:34,13-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
a5800baa-608b-494f-9568-9cffe3ed9bb9,Email,Order Related,Delayed,Thank you. ,dc9465e2-9537-4768-aa83-9b9b53ca4c6e,03/08/2023 20:05,11/08/2023 19:05,11/08/2023 19:06,11-Aug-23,CUTTACK,Home,199,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
41126a69-d45b-4730-9be8-1bea3eeae54f,Inbound,Returns,Fraudulent User,Please display customer support number on website,79f845aa-25ab-429c-a9d1-c94ccb4360db,03/08/2023 00:07,10/08/2023 23:01,11/08/2023 07:29,11-Aug-23,REWA,Books & General merchandise,79,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
afec8ba1-54ab-44d0-86e0-0a9eeba160f3,Inbound,Returns,Return request,,7b5486f3-4abd-49fb-af19-888bad928ad4,05/08/2023 20:32,11/08/2023 09:33,11/08/2023 09:54,11-Aug-23,JAMMU,Home,266,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
f179546c-dbb9-47da-a44f-81e54455832f,Inbound,Returns,Reverse Pickup Enquiry,Delivery agents should be helpful and polite ,b017082e-681d-47cf-9706-8e5a1b883515,25/07/2023 15:52,13/08/2023 20:39,13/08/2023 20:51,13-Aug-23,RAJOURI,LifeStyle,3990,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
44c130e9-73f5-4f21-ab83-18f34edf83c3,Inbound,Returns,Reverse Pickup Enquiry,"Customer support executive not help to resolve buyers product problem, they make only time pass of buyer and after few days to cancelled return and refund request of buyers. My damaged product price was rs. 2999/-i got loss of rs 2999 because of no proper support team. They only lie only with buyer and request for good feedback from buyers before resolve the issue",48f1aa5c-8304-4a7c-bfd3-acf4d2f22439,03/07/2023 15:49,13/08/2023 18:36,13/08/2023 19:29,13-Aug-23,NAGPUR,Electronics,2999,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,1
d46e1617-3aa7-4bdd-8806-896d523564fa,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:29,12/08/2023 15:00,12-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
e4b40fb1-69d3-4ae3-ac06-75e7ceff11ce,Inbound,Returns,Missing,Your Service is very good ,,,13/08/2023 18:27,13/08/2023 19:35,13-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
443a3074-f882-490f-a430-612215ff2e1d,Outcall,Order Related,Customer Requested Modifications,,,,13/08/2023 19:31,13/08/2023 19:32,13-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
12324d39-52b1-4d40-b68f-4a47cc730173,Inbound,Returns,Fraudulent User,,30048cc0-4c28-466c-a970-6f6095de5d1b,06/08/2023 19:56,12/08/2023 17:10,12/08/2023 17:20,12-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,55,,Jason Glover,William Park,John Smith,61-90,Evening,5
3cc5ff08-0aac-449e-8bba-000ee5786554,Inbound,Order Related,Delayed,,4f161f13-ccc2-4917-bc4d-79c7f12e6fff,07/08/2023 16:22,11/08/2023 13:55,11/08/2023 15:07,11-Aug-23,MUMBAI,Books & General merchandise,2199,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
fad3c70a-7a42-4292-9c58-8d1377504a2c,Inbound,Returns,Reverse Pickup Enquiry,It is good if the customer's issue is resolved quickly.,0a2954e5-6011-4448-afe0-252f9069c6f1,04/08/2023 14:58,11/08/2023 07:42,11/08/2023 07:46,11-Aug-23,ROORKEE,Electronics,999,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
5c92dc4f-d9c2-4071-8c7e-06f46252c7e9,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 11:22,11/08/2023 13:50,11-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
66eaeecc-bfeb-4a29-ace6-e56116d8c253,Email,Refund Related,Refund Enquiry,,d43fc405-e5fe-467f-a0fb-d43e4e8bcd56,05/08/2023 13:57,11/08/2023 12:43,11/08/2023 12:44,11-Aug-23,PATNA,LifeStyle,5349,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
313e4633-46b3-4138-86d5-8a7dcb0d1edf,Inbound,Shopzilla Related,General Enquiry,Bad,,,11/08/2023 13:11,11/08/2023 13:21,11-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
6da489c2-45d1-477f-a027-58cfaadb76f9,Inbound,Shopzilla Related,General Enquiry,,6bc97d7f-1f72-4740-bc90-1c2a6a5b1a03,02/08/2023 19:06,11/08/2023 15:56,11/08/2023 15:59,11-Aug-23,NEW DELHI,Books & General merchandise,351,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
4e952c48-fe6e-4c0b-ac94-74707a7ed116,Inbound,Shopzilla Related,General Enquiry,Helpful,,,11/08/2023 21:59,11/08/2023 22:05,11-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9ebd946a-5085-4626-9e01-c61672e95c67,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 09:11,12/08/2023 09:12,12-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d8b2f961-8708-47ad-be97-d937e10e72e1,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:31,12/08/2023 11:32,12-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
f092b3d7-dd4a-4646-a899-78b29d7f94c2,Outcall,Refund Related,Refund Enquiry,,,,12/08/2023 19:44,12/08/2023 19:50,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
7903eeb3-dc2f-4dee-bd20-da8c175abf39,Inbound,Returns,Return request,,,,13/08/2023 09:07,13/08/2023 12:09,13-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
95b33982-7bb9-4bd2-970a-1d741ae83433,Inbound,Order Related,Installation/demo,Wrong description of the product ,,,12/08/2023 20:55,13/08/2023 16:04,13-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
3dc73e12-17a4-4e34-8e03-190d822bd8d7,Inbound,Returns,Missing,,,,13/08/2023 08:21,13/08/2023 08:24,13-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
6ccf037b-9c06-4d9d-81ae-f837217a20cd,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 13:49,13/08/2023 13:53,13-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,4
00cfa094-174a-4646-943f-d46288182224,Outcall,Order Related,Delayed,Good behave,6ec47178-1441-4fab-86bf-41b9afbd1c14,04/08/2023 10:37,13/08/2023 20:29,13/08/2023 20:30,13-Aug-23,JHUJHUNU,LifeStyle,872,,David Reed,Madison Kim,John Smith,>90,Morning,5
e7e8bd39-f5a7-4a63-99c6-29051bd2090d,Inbound,Order Related,Delayed,I never frustrated in my life as your service make me frustrated ,f90a4e9c-f817-42fa-a36e-ee4a9ce37312,04/08/2023 09:27,11/08/2023 16:49,11/08/2023 18:54,11-Aug-23,MIRZAPUR,Mobile,9999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
1383c8b9-3b43-4598-89ca-84065ee2dd35,Outcall,Refund Related,Refund Related Issues,Had a quick and efficient resolution ,cdc12b2c-a448-43cf-9550-d0883ad64df9,07/08/2023 16:13,09/08/2023 18:59,11/08/2023 08:15,11-Aug-23,NEW DELHI,Books & General merchandise,28,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
79fb861d-dd11-4a4b-9d59-10e64bc03990,Inbound,Offers & Cashback,Other Cashback,All Is well ????,1611136b-5cae-4504-b76d-f38be9025f59,04/08/2023 17:28,11/08/2023 09:01,11/08/2023 09:04,11-Aug-23,KOLKATA,LifeStyle,1479,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
d2a41772-e4aa-40fe-93cd-8f7663c5b6c9,Inbound,Returns,Reverse Pickup Enquiry,,4d000120-dc52-45e5-98a2-1d26a570f158,30/07/2023 18:02,11/08/2023 11:56,11/08/2023 11:58,11-Aug-23,AHMEDABAD,Electronics,999,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,4
be7d0165-dd71-4ce4-aa19-0689004151a1,Inbound,Cancellation,Not Needed,"I did not receive my order on time, the service of Shopzilla Logistics is very poor, the delivery boys are even worse.",c72a9989-3053-48af-93c7-70ea67f4b36b,09/08/2023 12:02,12/08/2023 20:30,12/08/2023 23:36,12-Aug-23,JODHPUR,Mobile,10999,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,1
ac5e8bf0-93cf-4d2e-a668-5125b6d610ac,Inbound,Returns,Damaged,,,,12/08/2023 17:33,12/08/2023 17:36,12-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
dd783e9a-6d18-4ddb-bbbd-3fcb7fe0fa52,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 20:57,12/08/2023 21:05,12-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
caf5dd10-8a93-44fd-8aa8-e722408dfdd4,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:40,12/08/2023 23:48,12-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,2
951342ad-6573-408f-9390-e618aafcf8ec,Inbound,Product Queries,Product Specific Information,Very very very nice Shopzilla and fast delivery and fast refund ,,,13/08/2023 09:49,13/08/2023 09:53,13-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
bf8d896d-b905-4843-b78e-996f3a68c5af,Inbound,Returns,Wrong,,,,13/08/2023 13:18,13/08/2023 21:27,13-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
07053349-c70e-4ff3-88a3-cd943ad2befc,Inbound,Returns,Fraudulent User,,,,13/08/2023 18:44,13/08/2023 18:48,13-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
00d3453c-d6f2-49be-92fb-13119bebaa27,Inbound,Returns,Reverse Pickup Enquiry,,63969b5b-529d-4ecb-95be-93f4d609cfed,28/07/2023 20:25,13/08/2023 20:54,13/08/2023 20:56,13-Aug-23,DHANBAD,Electronics,999,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
67afbbaf-cc7e-4df4-81ca-9860d55edde7,Inbound,Returns,Return request,,bddc58ed-97d2-41f3-b298-57465ae2def3,05/08/2023 12:02,11/08/2023 10:36,11/08/2023 10:39,11-Aug-23,MATHURA,Electronics,999,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a99f4977-93b9-4818-8344-f8bd7288a260,Inbound,Refund Related,Refund Related Issues,Keep atleast Graduate people.,a026c335-ea0c-47d5-8b5e-59d4781b0b2f,,13/08/2023 23:05,13/08/2023 23:10,13-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,1
4afff39a-2dc7-4fc5-8134-91a6fbbb1fb7,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 08:11,11/08/2023 08:13,11-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
c8bef82b-0242-49f0-96c3-6e46e9055aec,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 15:01,11/08/2023 15:06,11-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
70b9147c-ed6d-42c2-812e-346da332adf2,Inbound,Returns,Reverse Pickup Enquiry,,17155d3c-64d9-476f-810d-0c3dbb8e741b,31/07/2023 21:01,11/08/2023 20:11,11/08/2023 20:21,11-Aug-23,FARIDABAD,Books & General merchandise,610,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
436dabb9-600d-4f2a-8bf4-0a91c3b3c45a,Inbound,Order Related,Installation/demo,,,,12/08/2023 06:50,12/08/2023 06:52,12-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
07e27df9-42be-4149-a952-9779053e4557,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:49,12/08/2023 16:54,12-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,4
41281f9f-ed75-4816-978d-0107edf7a263,Inbound,Order Related,Order status enquiry,Good experience ,,,12/08/2023 21:53,12/08/2023 21:57,12-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ae53757c-5859-4831-8fba-99a961b64dfa,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:44,13/08/2023 18:47,13-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
4bb040a4-d89b-40b9-bedb-463c4585dd00,Inbound,Returns,Reverse Pickup Enquiry,So far so good ??,,,13/08/2023 16:52,13/08/2023 17:02,13-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9c747d1f-67d0-4dd3-a341-b8cc10cfca3b,Inbound,Returns,Reverse Pickup Enquiry,Pickup my product soon ,,,13/08/2023 20:28,13/08/2023 20:38,13-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
59f1484d-46a7-4bbb-b3bd-22d5ea1dc766,Inbound,Refund Related,Refund Related Issues,,2dcfa378-4c57-45bd-be55-789612e8d1d9,20/06/2023 10:20,10/08/2023 10:10,11/08/2023 14:04,11-Aug-23,KURUKSHETRA,Home Appliences,89,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
0ba8a040-b981-4151-b6dc-6d901e589cdf,Inbound,Order Related,Unable to track,,72fcf7b0-9d8f-4cf6-918c-b4114f5e7f1c,29/07/2023 11:46,11/08/2023 16:15,11/08/2023 16:18,11-Aug-23,SAHARANPUR,Home,846,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
f7260922-80e0-435f-a5ea-654c9517f80d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:05,13/08/2023 15:06,13-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,3
b12c91c4-0fad-4305-bc0a-482638b93c74,Inbound,Returns,Reverse Pickup Enquiry,No,,,12/08/2023 15:04,12/08/2023 15:06,12-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
39574fcf-df17-4546-8323-4ee503682556,Inbound,Returns,Service Centres Related,Problem in pending ,,,13/08/2023 16:52,13/08/2023 16:56,13-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
44b34113-7f7a-4e9f-bc71-8f6fba91f0dd,Outcall,Payments related,Online Payment Issues,Very nice ,,,13/08/2023 20:06,13/08/2023 20:07,13-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
a20f7c91-a6c5-4cd0-86ff-bb23f95f585d,Inbound,Returns,Return request,Good support ,b5f6ca28-12fa-4369-8201-84d2ef064deb,02/07/2023 21:42,12/08/2023 17:17,12/08/2023 17:18,12-Aug-23,DHULE,Furniture,4866,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
00f4446d-4532-4f08-8109-29a0a980ade2,Inbound,Returns,Wrong,,595dcd4e-7322-48f4-a66a-65199251cf20,03/08/2023 21:58,11/08/2023 00:36,11/08/2023 06:19,11-Aug-23,DIMAPUR,LifeStyle,1022,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
ee1dd6db-3949-44e0-9f60-87e2bc260c6b,Inbound,Returns,Reverse Pickup Enquiry,,10b59e82-ab63-495e-8256-e93b7a9bad4c,01/08/2023 22:34,11/08/2023 09:49,11/08/2023 20:30,11-Aug-23,GUWAHATI,LifeStyle,238,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d4a4d57a-d528-44f5-b954-430aeed284b3,Inbound,Returns,Return request,,c5ebed96-1ddb-4a97-b22b-0fd2c892d021,06/08/2023 08:34,11/08/2023 17:11,11/08/2023 17:12,11-Aug-23,KRISHNAGAR,LifeStyle,128,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
3f8a8ceb-c1be-4cf0-a077-419b54a0efa6,Inbound,Order Related,Installation/demo,Worst Experience with Shopzilla.. avoid disappointed stills   resolutions on my issues ,5c14b7a1-b633-406b-9792-34f9089d0be1,08/08/2023 08:18,11/08/2023 17:31,11/08/2023 17:35,11-Aug-23,AHMEDABAD,Home Appliences,36490,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,1
2be71cdc-d64c-487d-9636-b227af015b76,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 18:10,11/08/2023 18:21,11-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,3
0a9fd4ff-ad3d-4e43-91e7-fce920cf7893,Inbound,Returns,Reverse Pickup Enquiry,My issue is not reslove,,,12/08/2023 23:49,13/08/2023 20:34,13-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
ff978f8e-e3ee-40e4-9630-d68a76202387,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:23,12/08/2023 21:26,12-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
275a424c-0123-4ebd-b5f9-b28df96f5583,Inbound,Returns,Missing,,,,13/08/2023 19:23,13/08/2023 19:41,13-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
700afe5c-99cf-44f8-8f63-a454652e059c,Inbound,Refund Related,Refund Related Issues,,a6d32ccf-8225-4b93-9e54-b251dc26aa3f,19/07/2023 18:15,11/08/2023 12:08,12/08/2023 00:37,12-Aug-23,ALIPORE,Mobile,10999,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b90759ba-30da-4c80-8f3e-45e6c672fd28,Inbound,Order Related,Delayed,,8023a041-5c44-4f5e-b807-b9efc95e8350,07/08/2023 22:56,12/08/2023 10:31,12/08/2023 10:43,12-Aug-23,AHMEDABAD,Mobile,14999,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
b615b827-2b07-4e08-b9b1-2358538274a9,Inbound,Returns,Fraudulent User,Customer care executive just ignored me. Hire good employees have good dedication level.,79f97dba-a9a5-45a5-acd6-90a83f40e962,05/08/2023 20:16,11/08/2023 08:18,11/08/2023 08:24,11-Aug-23,KANNUR,Electronics,1999,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0e11fa3b-5716-4efc-9891-ec613d16bf6b,Inbound,Order Related,Delayed,,4dacf66e-d014-43f4-9371-1621ff883d27,06/08/2023 18:49,13/08/2023 11:23,13/08/2023 11:25,13-Aug-23,BILASPUR,Home,325,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
f4c6e42a-22c4-4467-ac4b-be2db944b0e4,Inbound,Returns,Missing,Very good service,,,12/08/2023 14:04,12/08/2023 14:06,12-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
934db4d3-f4c9-452f-a951-49cb27926b0b,Inbound,Returns,Missing,,,,13/08/2023 14:47,13/08/2023 14:53,13-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
4de3686b-e23c-4998-94bd-9872b559feb4,Inbound,Returns,Reverse Pickup Enquiry,Very good boy ??,,,13/08/2023 14:09,13/08/2023 14:15,13-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
f2e78a84-7d9a-4c96-87b8-f50aff69e262,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:32,13/08/2023 16:39,13-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
bf8e7987-d3f9-407d-9238-bf5280ca0b51,Inbound,Order Related,Order status enquiry,,,,13/08/2023 19:48,13/08/2023 19:49,13-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
562ccfe7-f0f8-4fce-a06d-0b5b1378a123,Inbound,Refund Related,Refund Related Issues,,9db4da96-c06d-4680-8ce1-74ebff7150c9,31/07/2023 16:39,11/08/2023 15:38,11/08/2023 15:44,11-Aug-23,RAXAUL,Electronics,407,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
7c8ac5df-d7c7-4515-a03a-739447b02517,Inbound,Returns,Reverse Pickup Enquiry,,c8f6ccbd-875c-41f1-bb84-a8356c210c2b,18/07/2023 12:06,12/08/2023 08:12,12/08/2023 08:34,12-Aug-23,NEW DELHI,Books & General merchandise,2190,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f889703e-8a92-4b50-992c-3fa76b591f4b,Outcall,Returns,Reverse Pickup Enquiry,,53edbf38-ac0c-4ed1-a050-73a2d4dffdcf,25/07/2023 22:41,11/08/2023 07:28,11/08/2023 07:56,11-Aug-23,HYDERABAD,LifeStyle,799,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
c1ae84f5-0f50-40b7-a37f-a16c0b8647d6,Inbound,Order Related,Installation/demo,Good job ,5d90cd22-0dae-4e13-8354-715f924be27b,05/08/2023 16:51,11/08/2023 09:04,11/08/2023 09:18,11-Aug-23,PARWANOO,Electronics,1799,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
745760ec-2021-49a2-ad7b-23ca67989d19,Outcall,Order Related,Delayed,,1c5213ac-23f9-49c1-b8fa-74ca25392029,10/08/2023 18:26,12/08/2023 23:05,12/08/2023 23:05,12-Aug-23,SURAT,Home,994,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2a72145c-58e0-4adc-9c25-54e3d060b2d2,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:30,12/08/2023 09:33,12-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
5f666161-66b9-4e8a-8854-71bf155a31b9,Inbound,Returns,Reverse Pickup Enquiry,Best service for me,,,12/08/2023 17:55,12/08/2023 20:33,12-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
6e586383-9de4-4335-89a2-b106013f4456,Inbound,Order Related,Installation/demo,Watch is not a working parfectly watch key is not working ,,,12/08/2023 22:08,12/08/2023 23:18,12-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,1
fdc2e76d-c8bd-48d8-9087-346ac0862d63,Inbound,Feedback,UnProfessional Behaviour,,97488c31-9419-4214-b4e4-6c9d042aed03,04/07/2023 00:42,13/08/2023 20:37,13/08/2023 20:38,13-Aug-23,KURUKSHETRA,Electronics,9450,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
5e4cb886-ef64-41f0-aa53-ff4995d0fa50,Inbound,Returns,Return request,,8226546e-8db0-472a-8bfd-ad54b3e0bf03,28/07/2023 22:19,12/08/2023 20:54,12/08/2023 20:57,12-Aug-23,AHMEDABAD,LifeStyle,474,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,2
97d5d179-6c97-43f1-9b40-2c7c83a1d4e1,Inbound,Returns,Return request,Good ,ffc500b6-b765-4df0-9a4c-b53132a22f22,06/08/2023 19:37,11/08/2023 23:03,11/08/2023 23:04,11-Aug-23,BARASAT,Electronics,695,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
1499de3b-603b-4eb0-a9ab-a90d62f3310c,Inbound,Returns,Fraudulent User,,,,12/08/2023 07:29,12/08/2023 07:34,12-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
73cd3b79-22fb-4a46-8ab3-6c62546446a9,Inbound,Returns,Return request,,,,12/08/2023 12:40,12/08/2023 12:43,12-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
e6882a16-3e4e-407a-a002-6451ade42fc8,Inbound,Order Related,Installation/demo,,,,12/08/2023 13:01,12/08/2023 13:02,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
994fdbb6-e801-4ce2-bc92-2e911df6a8ba,Inbound,Returns,Technician Visit,Not helping For Shopzilla to me I want to please please   and close this progress ?????????? and thanks itna preshan karne ke liya thankyou your Shopzilla service   and thanks customer ko itna harsh karne ke liya @Shopzilla,fea2c05b-b7b9-471d-b885-6b05bca5b278,23/07/2023 19:02,11/08/2023 09:13,11/08/2023 09:17,11-Aug-23,JAMSHEDPUR,Home Appliences,9499,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,1
9ee98f1b-4612-4a7e-9571-d035db867a76,Inbound,Returns,Return request,Please make return or exchange option in my Shopzilla app,4ebd028b-d490-4ff5-9d31-d89b84b752dc,28/07/2023 18:20,13/08/2023 11:38,13/08/2023 11:42,13-Aug-23,KOZHIKODE,LifeStyle,489,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
21affa39-a08e-4bc7-a0fb-a129b525dafd,Inbound,Returns,Missing,Please check your saler,78bb44d6-f68b-4759-89d3-ba7e1a480b00,04/08/2023 11:13,11/08/2023 00:03,11/08/2023 00:10,11-Aug-23,CHENNAI,Books & General merchandise,1490,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
1da21bdc-35b4-4c65-bfb2-fe8a08c7082c,Inbound,Order Related,General Enquiry,,57e8c77e-8b23-4bda-bf14-78fb3c43d83e,08/08/2023 14:33,11/08/2023 15:37,11/08/2023 15:42,11-Aug-23,BIJNI,Electronics,1,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
d7d3abb9-6bad-4e1b-9569-47822c23d428,Inbound,Payments related,Payment related Queries,,,,12/08/2023 09:50,12/08/2023 09:56,12-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
94a343ce-22c0-476d-982b-86e8a63841c1,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 12:48,12/08/2023 14:01,12-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
03cc171a-1ecd-4b3f-9006-341032d8aa22,Inbound,Payments related,Online Payment Issues,It was nice interaction with him. He was so polite.,,,12/08/2023 17:59,12/08/2023 18:03,12-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
99d4fc8d-76b9-477f-ae8d-8f3c190589fc,Outcall,Cancellation,Not Needed,,,,12/08/2023 23:05,12/08/2023 23:40,12-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
66e9bb27-c34c-4413-867c-5d7d0c14393c,Inbound,Onboarding related,Seller onboarding,very good exmpalne me custoumer care ,,,13/08/2023 20:33,13/08/2023 20:35,13-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
437729e7-5af7-4cf6-a56f-88e8a191a9ec,Inbound,Product Queries,Product Specific Information,Not happy,,,13/08/2023 19:15,13/08/2023 21:03,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,1
336c2e16-afe8-4ef3-ac93-86d8e7c6cb9e,Outcall,Product Queries,Product Specific Information,Good Customer,,,13/08/2023 19:29,13/08/2023 19:37,13-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
45a689b1-78bc-4052-b9e3-24c200e12959,Inbound,Refund Related,Refund Enquiry,,b2004d2e-d392-4e41-8389-cdcbcca011ef,03/08/2023 23:36,11/08/2023 10:13,11/08/2023 10:18,11-Aug-23,PURI,Electronics,311,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
655ff8e4-8cd5-4f24-be9b-707e718f828a,Inbound,Cancellation,Not Needed,,9f53ca13-b2f2-40c7-9029-2dcedcdbf885,08/08/2023 22:32,12/08/2023 07:32,12/08/2023 08:28,12-Aug-23,KAIMUR,Mobile,22999,,Joseph Smith,William Park,John Smith,31-60,Morning,5
07487337-8711-479c-aec7-932ebe1b0744,Outcall,Feedback,UnProfessional Behaviour,,42b88154-4a80-42e9-8858-932104acdda2,03/08/2023 15:15,11/08/2023 20:36,12/08/2023 07:04,12-Aug-23,DHAR,Mobile,9999,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,4
270bc2f3-d235-48f5-92f6-2bc76602bc9e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 06:23,12/08/2023 06:25,12-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
301ad922-2443-46e9-90d9-097424bee75e,Inbound,Returns,Technician Visit,,,,12/08/2023 10:19,12/08/2023 18:28,12-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
af3219c7-5865-495b-b63e-4fc68058699b,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 19:16,12/08/2023 19:21,12-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
85dc438a-9d30-4d26-aa03-c1d952e92845,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 17:14,13/08/2023 17:14,13-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
5aff482a-71c7-4159-8ca7-349f7102707b,Inbound,Payments related,Wallet related,From 7th of August I am waiting for my product delivery. Still giving only updated date only. Very very bad experience.,,,13/08/2023 17:15,13/08/2023 19:10,13-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,3
5674dc44-adcf-49b4-8f9f-cf7084c98556,Inbound,Returns,Wrong,,,,13/08/2023 17:44,13/08/2023 18:33,13-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
90d6079b-f084-462b-ad90-993c4b448698,Inbound,Returns,Wrong,,,,13/08/2023 19:33,13/08/2023 19:35,13-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
46979ab8-80e7-4654-9d84-1b5d6e69e509,Inbound,Order Related,Order status enquiry,,d8715e0a-10ed-413c-9ba2-1dafb6338742,08/08/2023 22:55,11/08/2023 21:00,11/08/2023 21:01,11-Aug-23,NEW DELHI,LifeStyle,180,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
086e10d5-8b00-446c-8736-b1fb1b917887,Inbound,Order Related,Delayed,"Give powers to the executive to contact seller or delivery partner when order gets delayed or not dispatched, don't keep employees for just having conversation with customer if they don't have any option to help customers.",64fd6035-e134-4b4e-93bf-4c4d76535ae3,08/08/2023 13:11,11/08/2023 10:26,11/08/2023 14:18,11-Aug-23,HYDERABAD,Mobile,16999,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
37e80c8d-6e47-4fd6-b816-b6603b1cbb9c,Inbound,Order Related,Order status enquiry,,5710edb7-221a-4ab7-843d-a79642e364a3,05/08/2023 20:14,11/08/2023 01:02,11/08/2023 01:03,11-Aug-23,AMRITSAR,Books & General merchandise,296,,Michele Kramer,William Park,John Smith,61-90,Evening,5
54a444c7-1be3-4588-bb9b-67eb02bd09fe,Inbound,Returns,Reverse Pickup Enquiry,,db60dbc9-ab9d-46a3-aee6-f197568a19d4,08/08/2023 18:15,11/08/2023 16:45,11/08/2023 16:51,11-Aug-23,JAIPUR,Electronics,1299,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
28a81a10-4a07-40cf-95f2-8c6ea0260e0a,Inbound,Returns,Reverse Pickup Enquiry,No,,,12/08/2023 09:35,12/08/2023 09:38,12-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
47d577ae-8e1b-4584-b876-53137ba92141,Email,Feedback,UnProfessional Behaviour,Useless customer service ,,,12/08/2023 15:51,12/08/2023 15:52,12-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
bc739f89-ecb1-4711-9bd2-c44cf74276b4,Outcall,Shopzilla Related,General Enquiry,,,,13/08/2023 17:44,13/08/2023 17:46,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
711aa2f7-27a9-4a8c-a39e-11da6ededf13,Inbound,Order Related,Invoice request,,,,13/08/2023 23:00,13/08/2023 23:10,13-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
34ecb15c-d856-4e40-9555-d955e75a1d29,Inbound,Order Related,Delayed,,99beeb56-9f14-4434-9893-c51a76156681,04/08/2023 22:16,12/08/2023 08:58,12/08/2023 12:50,12-Aug-23,MUZAFFARPUR,Home,912,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
0ed08da1-8610-4429-bf8d-5c646ccc3a83,Outcall,Returns,Reverse Pickup Enquiry,,37184530-f3ee-48fd-a741-7c14611c039b,01/08/2023 05:58,11/08/2023 15:17,11/08/2023 16:15,11-Aug-23,TEZPUR,LifeStyle,810,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
2fb35c9e-aaba-467e-b15c-b0ac36dd6e94,Inbound,Returns,Reverse Pickup Enquiry,,31dc62fc-e228-46b8-a74f-e0a4021afe4b,08/08/2023 16:01,11/08/2023 19:31,11/08/2023 19:32,11-Aug-23,GREATER NOIDA,Books & General merchandise,142,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,1
fbe38baa-0ef4-41b6-9226-27d7d37947f0,Inbound,Returns,Reverse Pickup Enquiry,Bakous service ,97737b09-458b-45d3-8a0c-8359a0346508,27/07/2023 22:45,11/08/2023 21:28,11/08/2023 21:33,11-Aug-23,SAINTHIA,LifeStyle,499,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,1
2396bbfb-472c-4cc0-9e22-e97c096342ea,Inbound,Order Related,Order status enquiry,Ok,,,12/08/2023 16:19,12/08/2023 16:23,12-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5e0cc03f-7f17-4b0c-b08e-328ae8e01ef5,Inbound,Order Related,Order status enquiry,,,,13/08/2023 15:26,13/08/2023 15:27,13-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
b8e3d84e-77e6-4735-90db-ddd0ea23cd1a,Inbound,Order Related,Installation/demo,,,,13/08/2023 00:15,13/08/2023 00:17,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
61fe9e78-c4e9-4c94-bd41-f05d5fd4dd0c,Inbound,Refund Related,Refund Enquiry,,be6ab667-228b-4f05-9ba2-32e217785de9,07/08/2023 07:09,12/08/2023 06:34,12/08/2023 16:48,12-Aug-23,PURULIA,Mobile,14999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
7abb2cb3-eb33-46b8-b1d2-a33464093bca,Inbound,Returns,Return request,Thank you for resolving my issue ,9f0c297c-f241-4e31-8541-624cae08cf78,05/08/2023 17:03,11/08/2023 09:05,11/08/2023 09:09,11-Aug-23,HAZARIBAGH,LifeStyle,248,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
88ef7387-914e-4209-af79-2be68134c3a5,Inbound,Order Related,Customer Requested Modifications,,682a2a01-1ef7-4ef6-8a7a-55f354d286f2,04/08/2023 20:59,13/08/2023 22:31,13/08/2023 22:36,13-Aug-23,BHIWANDI,LifeStyle,5999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
e2727af3-91cb-46f7-93d1-81b5ca46d356,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:45,12/08/2023 09:47,12-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b1048bef-e2d7-48f1-999e-82f391218f97,Inbound,Order Related,Priority delivery,,,,12/08/2023 20:17,12/08/2023 20:17,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
0330b347-ce9b-497e-a83e-067199bc7920,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:37,12/08/2023 20:38,12-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,4
3c452b1e-dd1c-46c4-bc81-9ad9c75eecb2,Inbound,Order Related,Delayed,,401d968a-cc1b-4627-93f3-0b777d868d92,02/08/2023 15:33,12/08/2023 09:49,12/08/2023 09:50,12-Aug-23,NAGPUR,LifeStyle,279,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
321971e0-158f-4a70-b15d-c3654d5d5639,Inbound,Returns,Reverse Pickup Enquiry,,2d05bd5b-5bee-42fe-97e6-301f9b98d9c2,31/07/2023 15:19,11/08/2023 16:53,11/08/2023 16:55,11-Aug-23,SARAN,Electronics,999,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
61f76ae3-2dec-4fb7-8243-2e55ac7d61cf,Inbound,Returns,Return request,Nice behaviour thanks mr saurabh ji ,f1f83b57-5a61-4f1f-ad11-4ff875428aaf,07/08/2023 18:08,11/08/2023 18:40,11/08/2023 18:41,11-Aug-23,ALLAHABAD,Mobile,1066,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
14b64869-f14f-4273-931a-51afbdce96e1,Inbound,App/website,Issues with Shopzilla App,,,,12/08/2023 21:32,12/08/2023 21:53,12-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
efc85ce0-89b9-49ba-b835-b0c9d1882b34,Inbound,Order Related,Order status enquiry,,,,13/08/2023 12:04,13/08/2023 12:29,13-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5cb7357f-e487-450b-9ed9-88cc41695a8d,Inbound,Feedback,UnProfessional Behaviour,,be4286f1-ed63-4c18-bf8f-ef9b90eaff62,02/08/2023 23:06,11/08/2023 17:32,11/08/2023 20:32,11-Aug-23,GREATER NOIDA,Books & General merchandise,100,,Nicole Patel,William Park,John Smith,31-60,Evening,5
1eab4517-f98a-4289-8664-54f7bc4e9f24,Inbound,Returns,Reverse Pickup Enquiry,,d76a7086-f7ea-4888-8442-b3b66057ecf1,16/07/2023 21:45,11/08/2023 08:24,11/08/2023 08:27,11-Aug-23,BANGALORE,LifeStyle,429,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
01c1d8ac-a38c-4183-9999-de0ade8eda07,Inbound,Returns,Reverse Pickup Enquiry,Good ,9167f78b-959d-4d14-b5f9-d34a9c379d1e,03/08/2023 10:16,11/08/2023 19:03,11/08/2023 19:04,11-Aug-23,SAHARSA,Books & General merchandise,249,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
c5d7e32c-9a89-4afc-948e-d849faee4d6f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:40,12/08/2023 08:44,12-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
15c9aeea-5205-49b5-9ac2-00b78d4685a8,Inbound,Returns,Wrong,,,,12/08/2023 11:04,12/08/2023 11:10,12-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
025716bc-a253-4957-b52b-b68b042208f5,Inbound,Order Related,Delayed,Support super ,,,12/08/2023 19:36,12/08/2023 19:41,12-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
31dd73b2-5cae-4e1f-bb4e-f37ce5d09eb3,Outcall,Returns,Reverse Pickup Enquiry,Executive was soo slow to provide information ,,,12/08/2023 20:45,12/08/2023 20:47,12-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,1
e4cad413-1816-4da0-bdf8-1384e3afd7b6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:08,12/08/2023 23:09,12-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e60b335f-6ba5-41eb-be67-eff9a47327eb,Inbound,Order Related,Order status enquiry,Very poor ,,,13/08/2023 15:51,13/08/2023 16:09,13-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
b5114781-4e3e-4b7a-86d8-608aa70ebbe0,Inbound,Order Related,Order status enquiry,,,,13/08/2023 22:56,13/08/2023 22:57,13-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
3d8224a9-1cea-41b1-a271-aab5a68fd251,Inbound,Order Related,Delayed,,4a8786c1-a2c0-4354-af45-7dde7c409732,06/08/2023 11:20,12/08/2023 18:53,12/08/2023 18:54,12-Aug-23,JALANDHAR,Books & General merchandise,1044,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
db15dc9e-a98a-4169-912a-b64e103584ac,Inbound,Returns,Service Centres Related,,f18be224-7340-4d3f-9245-1c4eab69c6ca,05/10/2022 11:51,10/08/2023 19:48,11/08/2023 04:04,11-Aug-23,JAGDALPUR,Home,1883,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
2d97ca4c-e3be-4937-9236-9d422c491067,Inbound,Returns,Return request,,ad781f2a-738d-4fbc-9ba9-a45a4db0d22b,08/08/2023 11:01,11/08/2023 18:20,11/08/2023 18:42,11-Aug-23,JAMMU,LifeStyle,703,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
17992f97-f425-4b4f-b1ff-b21537426f8e,Inbound,Returns,Reverse Pickup Enquiry,Thanks to Shopzilla help line They are help me a lot ,d1288d5c-f534-489e-87f5-ff2bd8967ec1,31/07/2023 09:07,11/08/2023 22:09,11/08/2023 23:05,11-Aug-23,HOWRAH,Books & General merchandise,1739,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,3
80ae6449-1592-4502-9ec5-882058306c22,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:08,13/08/2023 07:09,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
d873f10e-0235-487c-bf17-11b7b7d3e12b,Inbound,Returns,Return request,One of the best customer care executive I have interacted with.,,,12/08/2023 23:03,12/08/2023 23:07,12-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d35deb83-104c-490c-aa7c-7edd0216b2b2,Inbound,Returns,Return request,,,,13/08/2023 09:36,13/08/2023 10:21,13-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,3
d8ffefde-47f0-4a34-9032-8e6e4a86e217,Inbound,Returns,Product related Issues,,,,13/08/2023 17:36,13/08/2023 17:40,13-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
7b7d862b-92a3-4eb7-b315-04cd3b6bca96,Inbound,Returns,Missing,Good service,,,13/08/2023 18:03,13/08/2023 18:07,13-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
e46d5164-d8b5-4029-a8d3-a788c9ad8f79,Email,Returns,Reverse Pickup Enquiry,??,,,13/08/2023 19:00,13/08/2023 19:05,13-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,2
1840a1b9-56cc-4c39-81af-bf554e3f6f22,Inbound,Cancellation,Not Needed,,,,13/08/2023 21:58,13/08/2023 22:42,13-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
609b9aa8-f735-4880-beb0-efc12ef03982,Inbound,Returns,Return request,Thanks for customer support helpful ,ba75eed5-7ebf-4b32-8f8a-97c742730417,27/07/2023 22:12,11/08/2023 10:51,11/08/2023 10:55,11-Aug-23,CHATRAPUR,Electronics,1799,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
fe181f73-fc74-46e2-a936-e69eaf51c52a,Inbound,Order Related,Delayed,,7ab67065-c8d1-483d-87ac-0e7877fcf22d,31/07/2023 09:23,13/08/2023 22:45,13/08/2023 22:46,13-Aug-23,JINTUR,Electronics,425,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
1e03f6f6-5969-4477-b691-7db431c9196e,Inbound,Returns,Missing,,41726682-571f-4755-ad99-f970b16062e4,06/08/2023 00:31,11/08/2023 13:01,11/08/2023 15:42,11-Aug-23,GAYA,Electronics,799,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
ec54bd5e-9a24-4914-a166-c89ef3411638,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 10:44,12/08/2023 11:27,12-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
65ced933-4810-4376-ba08-c4a1e22b4f40,Inbound,Returns,Return request,Pls sir replacement arjent please sir please ,,,12/08/2023 16:01,12/08/2023 16:11,12-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
d8301a27-d63f-4660-b353-9aa2a00d0e59,Outcall,Order Related,General Enquiry,,,,12/08/2023 22:52,12/08/2023 22:54,12-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
355f611f-f636-47e9-9cc1-d8c0226cd770,Inbound,Order Related,Delayed,,,,12/08/2023 19:04,12/08/2023 19:06,12-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
4001e4d6-e12c-473b-ac28-2accef2d64fd,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:20,12/08/2023 20:32,12-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
3ba737d8-fc55-4303-9731-d0b1fca03240,Inbound,Cancellation,Not Needed,,,,13/08/2023 10:48,13/08/2023 14:41,13-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d45406b7-402e-48a2-b63f-1f473b70ba77,Inbound,Returns,Reverse Pickup Enquiry,Great ,f38e7a9b-0eea-43d2-b016-d32073b8b925,20/07/2023 22:59,11/08/2023 20:26,11/08/2023 21:13,11-Aug-23,HYDERABAD,Books & General merchandise,499,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2871d488-c74e-46f3-a3c8-5981ab58ee34,Inbound,Order Related,Delayed,Good call,62d8331e-5539-4db5-b00c-efe9bc23256b,06/08/2023 14:13,11/08/2023 08:02,11/08/2023 08:04,11-Aug-23,SAYAN,Home,2629,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
89f2b9a2-5a57-4888-8473-ca464b4f8d5e,Inbound,Product Queries,Product Specific Information,,,,09/08/2023 00:58,11/08/2023 15:07,11-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
42394e23-63ae-4dc0-989b-717297e471a5,Inbound,Refund Related,Refund Related Issues,,f468ed80-ceb4-49c0-93d0-7215db0565c6,02/08/2023 13:57,11/08/2023 08:37,11/08/2023 08:43,11-Aug-23,MAHOBA,LifeStyle,699,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
4537f0f9-2d9d-4e9f-b308-b933ba13ce82,Inbound,Order Related,Priority delivery,??,a509e68e-05e1-486d-a7cb-672b6e94ae30,04/08/2023 19:29,10/08/2023 19:47,11/08/2023 16:34,11-Aug-23,NEW DELHI,Mobile,32999,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
3243dcc0-b803-434f-bc7e-d6114dba3500,Inbound,Order Related,Order status enquiry,,a132e836-6d8f-4240-befc-b3f7af430abd,10/08/2023 00:10,11/08/2023 12:41,11/08/2023 13:29,11-Aug-23,MORBI,LifeStyle,999,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a1542576-aac2-4f99-9da5-1a0badbb354c,Inbound,Returns,Damaged,,96089f07-9256-41b6-93a8-2485b36ad21f,03/08/2023 10:09,12/08/2023 12:23,12/08/2023 12:24,12-Aug-23,BIHAR SHARIF,Books & General merchandise,426,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
cde7bd73-01e4-4d9b-b5f2-99428f3da1da,Inbound,Returns,Reverse Pickup Enquiry,,9b6c15b1-3094-4877-ad5c-1eecf057798a,07/08/2023 16:32,11/08/2023 16:57,11/08/2023 18:05,11-Aug-23,FARUKHABAD,LifeStyle,194,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
69f71906-1780-4ac4-8029-c0a90ef3662b,Inbound,Returns,Wrong,,bf7fb999-dc8d-4d60-a4f7-f77691f22aeb,08/08/2023 12:35,12/08/2023 11:51,12/08/2023 12:09,12-Aug-23,CACHAR,Electronics,1699,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
b6126c53-581a-499e-92cd-f92e73109a2e,Inbound,Returns,Reverse Pickup Enquiry,Not bad,8a033ea4-0a12-4766-8493-aa2b74d282b0,06/08/2023 09:23,11/08/2023 21:33,11/08/2023 21:35,11-Aug-23,SINGUR,LifeStyle,312,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
82b84e5c-348f-4b94-81a4-b04e425f3b12,Inbound,Order Related,Installation/demo,,fe0c5ff6-f5be-415f-a203-5bc476a0e402,09/08/2023 09:43,11/08/2023 22:25,11/08/2023 22:27,11-Aug-23,BHUBANESWAR,Home Appliences,11999,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
49dc289e-bb49-4f46-9cf0-3c52954ca328,Inbound,Returns,Return request,,,,12/08/2023 12:08,12/08/2023 12:09,12-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
c00d3406-04f3-4a1e-b253-ce5c94d8676b,Inbound,Returns,Return request,,,,12/08/2023 19:28,12/08/2023 19:31,12-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d22bdc0a-99cb-41d5-9d37-7b3d54241556,Inbound,Order Related,Invoice request,Nice,,,13/08/2023 17:47,13/08/2023 17:51,13-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
7d912198-c826-4242-b5de-5620eefc24cd,Inbound,Returns,Service Centres Related,,f2f6de40-ce86-43eb-93db-b33467c8e8f1,28/07/2023 20:39,11/08/2023 15:04,11/08/2023 15:15,11-Aug-23,MANDI GOBINDGARH,Mobile,40999,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
828ffad3-13d8-42f1-a994-354e77ee9d52,Inbound,Payments related,Online Payment Issues,,,,10/08/2023 20:36,11/08/2023 18:04,11-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
604d324a-8e1b-49a5-957d-98bff6b676c7,Inbound,Offers & Cashback,Other Cashback,,eb601a6e-c322-4b3d-a624-4810e803c3fb,23/06/2023 22:05,11/08/2023 07:03,11/08/2023 07:04,11-Aug-23,KOLKATA,Mobile,13999,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
607ba04a-cd8a-4da5-9033-4cb2f7fbc601,Inbound,Returns,Return request,Good ,2440134f-4b0c-4608-8bd2-8f3a9c4ac02c,05/08/2023 17:56,11/08/2023 21:36,11/08/2023 21:38,11-Aug-23,DEPALPUR,Books & General merchandise,375,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
71ac99aa-0bc4-44a5-8b5d-37883d1d4dc5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:28,12/08/2023 14:31,12-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
47c3f79f-351d-4d44-a8f8-ad1fbf0e11f1,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance ,,,12/08/2023 15:58,12/08/2023 15:59,12-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b570a90f-a894-4c33-b814-d906b70e5e8f,Inbound,Order Related,Delayed,,,,13/08/2023 10:34,13/08/2023 11:11,13-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,2
4bd5fe41-dc06-41a7-8d51-b86629d39a88,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 09:41,13/08/2023 13:58,13-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
5537ffa6-9e9a-4d1d-b13d-a159cdd6194b,Outcall,Returns,Return request,,,,13/08/2023 21:39,13/08/2023 21:41,13-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
ecc56bb4-9f68-4646-a9df-d4ca5c16f1a8,Inbound,Order Related,Order status enquiry,,c3c76f41-2c0d-47ee-a161-452bac937e74,30/07/2023 16:59,11/08/2023 16:11,11/08/2023 16:24,11-Aug-23,PATTI,Electronics,16490,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
4148d7b2-5aef-448e-8a65-905b3094f372,Inbound,Order Related,Delayed,,30ac7fa4-790c-4396-98b9-02a2a8ebdc93,04/08/2023 09:24,11/08/2023 20:12,11/08/2023 20:16,11-Aug-23,SAILU,Home Appliences,37990,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4f92515b-ced7-4067-8d25-bf4cedd1b190,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:52,12/08/2023 21:54,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
c1e5a73d-c2f9-4c18-84fe-3ac2826f0768,Inbound,Returns,Return request,,,,12/08/2023 23:14,12/08/2023 23:15,12-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
0c182e5c-63b7-4d31-a555-36fe2f100ab1,Inbound,Shopzilla Related,General Enquiry,Shopzilla play later credit card block your account pay later credit card please request unblock your account ,,,11/08/2023 20:44,11/08/2023 20:47,11-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
dbfc0875-3d8e-41d3-aa34-183700baf79e,Inbound,Returns,Reverse Pickup Enquiry,,38cd2500-1319-4c8b-bc89-bf0faf831e64,29/07/2023 16:33,09/08/2023 19:51,12/08/2023 17:37,12-Aug-23,PATNA,LifeStyle,999,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
b450d3d1-9eaf-48ba-9b17-d1248d9afc54,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 09:14,11/08/2023 09:19,11-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e558f04e-75a9-4f11-bf74-6436a185a582,Inbound,Returns,Return request,,e5fbd896-2bb6-4030-89f1-59d7edbd86cb,08/08/2023 17:59,11/08/2023 11:52,11/08/2023 11:59,11-Aug-23,VAPI,Electronics,21990,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
e2fc00e7-fc92-4134-94be-73e038537525,Inbound,Returns,Fraudulent User,,0e1ce8f0-6a39-4922-9ab7-01067a0ffbf0,09/08/2023 14:03,11/08/2023 13:39,11/08/2023 14:38,11-Aug-23,CHINSURAH,Books & General merchandise,73,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
5b630809-ce89-4c59-b90d-80daa3f9bb0a,Inbound,Order Related,Seller Cancelled Order,Thank ,e56b827b-243f-4c17-a91f-e849766dda9e,10/08/2023 20:21,11/08/2023 17:51,11/08/2023 17:54,11-Aug-23,DEOGHAR,Mobile,8499,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
d7d3d5b6-bdae-41e5-bc3d-928b1957eec8,Inbound,Order Related,Order status enquiry,,,,13/08/2023 17:20,13/08/2023 17:45,13-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
75f01119-2b47-4210-85ae-724276ae22c2,Inbound,Returns,Return request,Thank a lot,,,12/08/2023 12:33,12/08/2023 12:36,12-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
f10d886c-35df-429b-8124-75d68296e5f3,Inbound,Returns,Reverse Pickup Enquiry,whatever problem i had it went away,,,12/08/2023 13:30,12/08/2023 13:35,12-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
e59b4b9b-c3fd-4133-ae07-474e325d9734,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 21:52,12/08/2023 21:55,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
c11bdfec-deae-4b81-8618-56686811de16,Outcall,Returns,Fraudulent User,I'm sick of your hooliganism,,,12/08/2023 21:31,13/08/2023 09:39,13-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d0a9f12f-aa01-42e6-be72-2f0d350ceba4,Inbound,Returns,Return request,,,,13/08/2023 19:51,13/08/2023 19:55,13-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
789f9b7d-d757-4dd8-8026-cf5e232ea808,Inbound,Returns,Return request,Excellent ,,,13/08/2023 09:31,13/08/2023 09:35,13-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
f5b334bb-1bf1-410c-8f8c-5676c7e587d4,Inbound,Refund Related,Refund Enquiry,Thank you for help,,,13/08/2023 14:45,13/08/2023 15:03,13-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
be5a0be4-d5c7-4702-9680-f1069ccafe77,Inbound,Order Related,Installation/demo,This watch is not open but my problem is not solve plz hurry my smart watch solution. Request for you. ,,,13/08/2023 14:52,13/08/2023 15:03,13-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,1
8db8fab4-be68-4414-addb-b05f29301ded,Outcall,Order Related,Delayed,,ca599464-02c5-4550-b4b7-48345b73628e,05/08/2023 20:31,11/08/2023 21:33,11/08/2023 21:34,11-Aug-23,PATHANAMTHITTA,Books & General merchandise,599,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
519e697c-3c26-42e8-bc5d-d27bd15e638e,Inbound,Refund Related,Refund Related Issues,Refund my money,e7e75cc8-2ccb-4d3d-8043-a18b752c696d,06/08/2023 21:06,11/08/2023 21:42,11/08/2023 21:45,11-Aug-23,NEW DELHI,LifeStyle,1283,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
d5ee82f1-47b5-4242-b6d8-5ac0d0aedcdb,Outcall,Refund Related,Refund Enquiry,Plz shorting the time to attend the call.,962ed16f-da25-4985-a39c-2dbf5744c7f5,,10/08/2023 20:26,11/08/2023 07:19,11-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
cac35cde-d532-49f5-a6c0-da2e820f9edd,Inbound,Cancellation,Not Needed,,,,13/08/2023 20:38,13/08/2023 20:49,13-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
86df3bd6-6b6e-4232-91b8-628a889f5b62,Outcall,Returns,Reverse Pickup Enquiry,helped me very well,39ab2a5a-d66d-43c1-ac33-e3238ba3f503,20/07/2023 13:11,12/08/2023 15:01,12/08/2023 17:58,12-Aug-23,BARMER,Electronics,1599,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
34f7c90b-de9b-4e86-b296-5fdfb3d08ecd,Email,Order Related,Delayed,Sudhro jra,bd4e5fe1-6233-493b-9a65-2f41392b555c,05/08/2023 08:27,13/08/2023 22:27,13/08/2023 22:41,13-Aug-23,SHOLAPUR,Electronics,794,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
1282a36f-1562-44b7-a490-670243461ccd,Inbound,Refund Related,Refund Enquiry,Bahut badhiya,acca7b37-eeff-45cd-a715-cf25cf854b7a,04/08/2023 16:10,12/08/2023 00:05,12/08/2023 00:10,12-Aug-23,NALLASOPARA,Home,1299,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
87c4dfe7-86be-47bd-9d39-62210175655a,Outcall,Returns,Reverse Pickup Enquiry,,07d59454-2107-46c5-a87f-7a112086d18a,30/07/2023 13:32,11/08/2023 23:14,11/08/2023 23:16,11-Aug-23,MUMBAI,Electronics,299,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
175273fb-99aa-46bc-8498-5e14f3ebdacc,Inbound,Returns,Return request,,df678412-588d-4a8a-96a8-ef5998c5f34f,05/07/2023 12:53,11/08/2023 12:01,11/08/2023 12:03,11-Aug-23,SAHARSA,Electronics,41990,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
0159370e-2abe-4869-81b3-a9379921fe85,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 21:11,11/08/2023 21:12,11-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
2bcabcf8-21a4-4a7b-a6ea-1af6dd5c2368,Inbound,Returns,Return request,,e399aa89-46f6-4607-b9ee-01de69e5ac41,04/08/2023 14:52,11/08/2023 23:33,11/08/2023 23:41,11-Aug-23,BANKURA,Home,615,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
d72fd4e7-03c3-43f7-b8b8-764777b18e9b,Inbound,Returns,Fraudulent User,Thanks to Riya ,,,12/08/2023 18:46,12/08/2023 18:55,12-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
d8ab7db9-b0fb-45ca-a681-0f42e9a8ed99,Inbound,Returns,Return request,,,,13/08/2023 09:25,13/08/2023 09:32,13-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
ea47f91b-dddd-47a5-8aa5-72aad39a8619,Inbound,Order Related,Delayed,,1d0da31c-b8bc-4411-b6d5-6723b6a1925c,01/08/2023 17:35,11/08/2023 20:22,11/08/2023 20:26,11-Aug-23,NAWADA,Books & General merchandise,51,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,3
b359066e-525f-4909-82c5-306bb5197afd,Inbound,Refund Related,Refund Enquiry,I'm happy ,39e03817-3a93-4ab4-80ba-1ed3717eef44,05/08/2023 09:15,11/08/2023 09:42,11/08/2023 09:52,11-Aug-23,BARDHAMAN,Books & General merchandise,431,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
298e1bac-aa23-4e17-848e-8c5117b7d938,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 12:36,11/08/2023 16:17,11-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
5d25d953-fcb4-46a1-8c45-1e1506806600,Inbound,Returns,Return request,Thanks,caf959d4-323b-400b-b837-e867333a0e29,07/08/2023 21:38,11/08/2023 15:25,11/08/2023 15:27,11-Aug-23,INDORE,Books & General merchandise,250,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
8d413516-5a3a-4906-8c52-f4d55910297c,Inbound,Refund Related,Refund Enquiry,,dba028e2-ff81-4ea8-a8db-e9a3aa7848e6,11/08/2023 15:07,11/08/2023 15:36,11/08/2023 17:03,11-Aug-23,MARGHERITA,Mobile,24999,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
2e23c339-6323-4b61-9e34-1404f74bfdd9,Inbound,Returns,Fraudulent User,,34225ff6-8d8b-4ea5-80e7-92594ce32024,05/08/2023 09:00,11/08/2023 17:36,11/08/2023 17:48,11-Aug-23,SURI,Books & General merchandise,105,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,2
6d5eac48-2326-4434-af41-022faa428e27,Inbound,Order Related,Order status enquiry,,fe152699-5ab1-44a2-9316-f606c67b777a,04/08/2023 22:45,11/08/2023 20:25,11/08/2023 21:09,11-Aug-23,BANGALORE,Books & General merchandise,949,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
1c964e92-03eb-4caa-8ee7-def43f177525,Inbound,Returns,Fraudulent User,Nice,ad4b80a8-0618-48f6-93ad-f2729a9bb2db,07/08/2023 11:32,11/08/2023 20:54,11/08/2023 21:00,11-Aug-23,GUNTUR,Books & General merchandise,18,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
84151b28-869a-4adb-8e34-26158cef9062,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:45,12/08/2023 22:00,12-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
1addb9d7-8db1-4f54-8ef7-0197a4f9bdee,Inbound,Returns,Reverse Pickup Enquiry,Response was good but issue remains unsolved.Pl. try to resolve the issue quickly.,,,12/08/2023 16:38,12/08/2023 17:10,12-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,4
43ac90bc-a345-4ad5-93d8-ae2a5588e128,Inbound,Order Related,Order status enquiry,,,,13/08/2023 10:40,13/08/2023 10:46,13-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
28413352-3a57-4a35-be68-617020368cdd,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 23:12,13/08/2023 23:28,13-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
5fd50b9c-5474-4ca8-9469-7a573201f951,Outcall,Returns,Service Centres Related,,28974645-f5b7-48c1-a095-73704cf7c8a4,04/08/2023 21:32,11/08/2023 09:49,11/08/2023 10:05,11-Aug-23,KANPUR,Home Appliences,11990,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
385113f6-0d41-433f-9e81-5f45a381ab97,Inbound,Order Related,Delayed,,d6748f52-3b2b-47fb-90be-8d8fd612ebaa,07/08/2023 12:08,11/08/2023 19:54,11/08/2023 19:56,11-Aug-23,BUXAR,Home Appliences,1099,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
f5444eeb-c990-44dd-8d14-557b3dc691ba,Inbound,Returns,Service Centres Related,,6acc3232-8c84-4567-a35a-93e11c8223a5,13/11/2022 21:15,11/08/2023 10:24,11/08/2023 10:27,11-Aug-23,DHING,Books & General merchandise,749,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
9927efc5-f63f-4f26-9a0f-931f63d258b8,Inbound,Returns,Reverse Pickup Enquiry,,bb77eaff-d5e7-441a-ac0a-8cbb2d3abf75,06/08/2023 13:14,11/08/2023 11:58,11/08/2023 16:24,11-Aug-23,RAJKOT,Electronics,1699,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
9962f5f4-8c8e-4a83-8b63-8801a39c0ae5,Inbound,Returns,Reverse Pickup Enquiry,,362c534f-31de-4195-ac43-b29c688e5c78,02/08/2023 18:51,11/08/2023 12:42,11/08/2023 12:48,11-Aug-23,GUNTUR,LifeStyle,471,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
46a8d1a8-003b-467d-b59c-b50faea42cb5,Inbound,Order Related,Order status enquiry,,f8b09c05-3a1b-4ee0-9485-ef5f96d4b8c3,05/08/2023 08:41,11/08/2023 23:52,11/08/2023 23:53,11-Aug-23,AHMEDABAD,LifeStyle,814,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
d820eb65-a09c-4e79-829d-27768371e890,Inbound,Order Related,Order status enquiry,All correct ??,12804fbd-3609-4c91-80c8-bd72a7e8c6a7,11/08/2023 10:00,11/08/2023 16:56,11/08/2023 19:17,11-Aug-23,PUNE,LifeStyle,3101,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9d7a6ad1-4dfd-4ca8-8fad-d531c21802df,Inbound,Returns,Fraudulent User,Very nice ,6f65243c-38bc-4978-b395-7296c27d729f,05/08/2023 22:08,11/08/2023 21:02,11/08/2023 21:03,11-Aug-23,NAGAUR,LifeStyle,242,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
1d5e14f4-e447-4796-a738-6ef01451f154,Inbound,Order Related,Delayed,,,,12/08/2023 21:28,12/08/2023 21:31,12-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
ea180c12-bba0-4049-b65a-9e032e4be189,Outcall,Order Related,Seller Cancelled Order,Dear Sir   If you could not delever a product kindly mention as in available my mobile phone order is a gift for my sister which has an emotion you have automatically cancelled my order it's not good for an very big e commerce site don't play with our emotions sir,,,13/08/2023 00:24,13/08/2023 00:26,13-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
009a4b8b-a6ee-4ead-aa6d-71f1dbae5f0f,Inbound,Returns,Fraudulent User,,,,13/08/2023 13:51,13/08/2023 13:53,13-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
27ee25e6-b63b-40a9-a88b-ab308ad6bbef,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:31,13/08/2023 16:33,13-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
c9bd2200-ef0b-469b-8a7d-069c5fd9e77a,Inbound,Cancellation,Not Needed,,dca75d19-cd28-40ff-a2a6-075e6110bab0,27/07/2023 13:22,12/08/2023 09:48,12/08/2023 13:09,12-Aug-23,GUWAHATI,Home,3134,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
bf949321-2ebb-473b-9a8f-86420e477fd8,Inbound,Returns,Reverse Pickup Enquiry,,f9382b73-326a-4a8b-9fe4-aa16b29beb51,23/05/2023 13:21,12/08/2023 19:31,13/08/2023 08:25,13-Aug-23,SIKAR,Books & General merchandise,1754,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
44b2eecf-8263-4ad1-9396-636bb370d21c,Inbound,Returns,Reverse Pickup Enquiry,Good,69fa2b3f-60a6-4bcb-ad6b-0544aef69912,26/07/2023 15:48,11/08/2023 09:06,11/08/2023 09:20,11-Aug-23,NAGAON,LifeStyle,249,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
5f5b42fc-96f4-4458-a43d-fa59000db535,Email,Feedback,UnProfessional Behaviour,,6a2eb6f7-b52b-4331-963b-78207e80576d,10/08/2023 05:51,11/08/2023 18:20,11/08/2023 18:21,11-Aug-23,FARRUKHABAD,GiftCard,2000,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
2e470f03-4e28-4fe1-889c-ddb0576eab4a,Inbound,Returns,Wrong,My call was constantly on hold...,3ff91665-e8fd-40d5-9314-b58803556dd8,04/08/2023 22:40,11/08/2023 14:35,11/08/2023 16:51,11-Aug-23,VADODARA,LifeStyle,5156,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
d5c3b48a-3a3f-4c6f-8ee8-5cc8470703d2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:54,12/08/2023 18:55,12-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0a888247-0aad-4adc-8f4c-5f6cff34fc76,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,12/08/2023 21:25,12/08/2023 21:30,12-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e891869b-5d23-4db8-9072-e76cdc14276b,Inbound,Returns,Return request,,,,13/08/2023 19:19,13/08/2023 20:06,13-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,4
e71c377b-65be-4130-9737-25d618b78e7e,Inbound,Order Related,Delayed,,14d5bf0b-f9e4-45bf-9aeb-310b113f719f,03/08/2023 23:54,12/08/2023 22:02,13/08/2023 10:24,13-Aug-23,JAIPUR,Mobile,23999,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
54f3c63f-fc89-4767-ae94-4519df5a3849,Outcall,Returns,Return request,,b699db98-df02-4ac9-bc83-5464e79154c1,06/08/2023 16:29,12/08/2023 17:02,12/08/2023 17:05,12-Aug-23,BHIWANI,Electronics,899,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
d0aae50e-ba63-4526-ac45-8e2ed3d31193,Inbound,Returns,Missing,Hjvhvhkmcivlboci,1fcfbdd9-c871-4f80-b8aa-204bb0804847,05/08/2023 07:27,12/08/2023 06:39,12/08/2023 06:41,12-Aug-23,PALAMU,LifeStyle,489,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
ef7c06cb-6c96-430b-8ec7-974116ade4bb,Inbound,Order Related,Delayed,,b7aa672c-4e0a-4f5c-a8b4-ac6c5064577e,06/08/2023 16:15,11/08/2023 20:24,11/08/2023 20:25,11-Aug-23,NEW DELHI,LifeStyle,3104,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
8e61422f-421c-45b2-99b4-e9adf04594d4,Inbound,Returns,Fraudulent User,,58d4150c-674f-403a-a78e-65255292c3bc,05/08/2023 23:16,11/08/2023 19:56,11/08/2023 19:57,11-Aug-23,ARAMBAGH,Books & General merchandise,168,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
6eb99702-1e0f-46d7-b77b-5d1edb808af0,Inbound,Returns,Missing,,,,12/08/2023 09:31,12/08/2023 09:32,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
6ce09452-81b8-4b4b-8946-9ce8b0b223de,Inbound,Returns,Wrong,,,,12/08/2023 14:43,12/08/2023 17:33,12-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
8713a2a5-2baf-46d3-b411-3a92fd3eae80,Inbound,Order Related,Installation/demo,,,,12/08/2023 16:37,12/08/2023 16:54,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,1
ce3510f1-327f-4516-b251-23d38d7ac7e2,Inbound,Order Related,Installation/demo,FakShopzilla ,,,13/08/2023 13:54,13/08/2023 13:59,13-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e3aa941a-56d3-4999-b70a-053367895759,Inbound,Order Related,Delayed,Very good communication skills. ,dff65ee7-ec96-48eb-abc6-0e990d796123,01/08/2023 09:25,11/08/2023 19:10,11/08/2023 19:14,11-Aug-23,NELLORE,LifeStyle,393,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
3018cb38-ce73-4041-92b8-95ca08b574aa,Outcall,Returns,Wrong,,7ebb7f9f-94fd-4d13-92a8-43faba52bc46,09/08/2023 14:38,11/08/2023 17:47,11/08/2023 17:56,11-Aug-23,AGRA,Home,134,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
12aa696f-2e76-4f43-ac4e-748a6b07f8a5,Inbound,Returns,Return request,,9c8e2769-4c13-4dee-86d5-046e822c3a7c,08/08/2023 18:02,11/08/2023 21:07,11/08/2023 21:12,11-Aug-23,GANGANAGAR,Electronics,221,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
bd34831d-ab2a-4b47-bff7-bcbffa3fe88a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:02,12/08/2023 21:02,12-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
8c244c08-d56a-488f-a2e4-0f2e250f2a78,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:08,13/08/2023 07:29,13-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
036a45a0-dd20-4825-a19b-fcd636ae2f46,Inbound,Order Related,Invoice request,,,,13/08/2023 08:45,13/08/2023 08:52,13-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,4
65df90da-ab6a-49cf-bde8-8820d878a8f2,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:51,13/08/2023 09:13,13-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,4
148c4192-fa73-40c3-a2a4-50b11cf68c1f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:15,13/08/2023 17:15,13-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fa6730d9-25e7-49d2-ad69-fadde1817313,Inbound,Returns,Reverse Pickup Enquiry,,0b1cdc74-98ec-43b3-89b0-db0582efbedf,27/07/2023 21:04,11/08/2023 17:38,11/08/2023 17:43,11-Aug-23,JODHPUR,Electronics,479,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
d5472ce4-772c-4de9-84b7-e343137025fd,Inbound,Returns,Return request,,b48a80af-9eeb-4d6b-af2a-4a09c420abed,06/08/2023 15:51,11/08/2023 23:35,11/08/2023 23:37,11-Aug-23,THANE,Home,241,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
d1059925-6bef-4cae-bad1-9bf809542a66,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 20:49,12/08/2023 20:54,12-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
17fe07c4-c8ce-424d-ac37-9be838c800de,Inbound,Returns,Missing,Very good ??,,,12/08/2023 22:16,12/08/2023 22:18,12-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
800e48e4-b3c3-4912-a6bd-ef4a6b2b7591,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:48,12/08/2023 22:49,12-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
81976a43-4102-4149-93a5-556d365dfed8,Inbound,Feedback,UnProfessional Behaviour,You guys close a complaint without providing any solution.why is that? Why do t you try calling the alternative number?why am I said to wait longer?,,,13/08/2023 06:59,13/08/2023 07:09,13-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
55d2e7d9-3e22-499d-9510-bc2b2d500180,Outcall,Order Related,Invoice request,No,,,13/08/2023 21:46,13/08/2023 21:52,13-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
07c73fd7-af29-4b39-b3c9-54c3015f629a,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 23:26,13/08/2023 23:27,13-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
7ed79e61-1769-4a5f-8109-06d5cc3b3977,Inbound,Returns,Reverse Pickup Enquiry,Kindly initiate my refund ,8546d687-b230-474b-aa75-f8dd956262cd,02/07/2023 22:44,11/08/2023 21:00,12/08/2023 07:15,12-Aug-23,SAHARSA,LifeStyle,699,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
34fd9bea-82c5-499e-b15c-a3ed3bbfcc68,Inbound,Feedback,UnProfessional Behaviour,Good service ,1c234733-b829-4146-bab4-2fe41731a6f5,28/07/2023 22:01,11/08/2023 19:37,11/08/2023 19:56,11-Aug-23,HYDERABAD,Books & General merchandise,270,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
f0742281-099d-405a-aad4-4f05ebbfefa7,Inbound,Returns,Service Centres Related,,e4388029-f8bd-4a52-b71f-d977bfb61a9f,19/04/2023 09:18,11/08/2023 16:37,12/08/2023 16:05,12-Aug-23,AURANGABAD,LifeStyle,413,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,2
c6bb7abb-ba23-4251-901c-e7958659771d,Inbound,Feedback,UnProfessional Behaviour,Thanks Shopzilla,,,12/08/2023 10:47,12/08/2023 10:51,12-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b461667-c11e-4f06-9eb3-9e572119f827,Email,Refund Related,Refund Enquiry,,,,12/08/2023 15:45,12/08/2023 16:05,12-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
c42761d4-5ef1-4ad3-9bef-1fb6021b525a,Inbound,Payments related,Payment related Queries,Good,,,12/08/2023 18:12,12/08/2023 18:31,12-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3f572053-d3a6-4b01-8be5-ab4f1691aebb,Outcall,Order Related,Order status enquiry,Nq,,,13/08/2023 12:36,13/08/2023 12:42,13-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
b972c362-c4da-479f-9996-9e5e4f2a6484,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour ,,,13/08/2023 13:50,13/08/2023 13:52,13-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
576243b3-3ec5-4c99-b349-2ec3eb7bf1b0,Inbound,Returns,Reverse Pickup Enquiry,You ,,,13/08/2023 14:31,13/08/2023 14:46,13-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e5e8e34e-5ca6-4b8e-8e6f-b7a209bbaef8,Outcall,Order Related,Order status enquiry,,ea2b4803-3b51-4d00-b6a9-9b41f377e6dd,07/08/2023 17:56,12/08/2023 14:01,12/08/2023 14:35,12-Aug-23,BARDHAMAN,Furniture,19965,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
94b1e5dd-536c-46f6-8d5c-621a8f002a05,Inbound,Returns,Return request,Amazing,5e6bd201-a34d-463b-9a71-0fafdf98e61e,03/08/2023 21:27,12/08/2023 16:57,12/08/2023 17:01,12-Aug-23,TEZPUR,Electronics,1499,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
38af16fa-445f-449a-b6a0-ba6efaeae672,Inbound,Returns,Reverse Pickup Enquiry,,9742e909-28ee-4769-afbf-fd489c7967bb,26/07/2023 19:30,13/08/2023 06:31,13/08/2023 17:35,13-Aug-23,VARANASI,LifeStyle,899,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
5e951bb0-5782-4b62-b471-cbb9d8fbfece,Inbound,Returns,Reverse Pickup Enquiry,Good ,95e68af3-6608-4dc1-9ad9-ce2e315017dc,19/07/2023 10:06,11/08/2023 16:10,11/08/2023 16:15,11-Aug-23,BHADOHI,Electronics,999,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
800d0e63-997e-49fd-a29a-20233688a325,Inbound,Returns,Reverse Pickup Enquiry,Not helpful,,,12/08/2023 07:02,12/08/2023 13:16,12-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
20083d95-58d3-4027-80a6-f54c921ec184,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 12:37,12/08/2023 12:37,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
a45814c6-15cf-40e1-a6af-98fe47fb221c,Inbound,Order Related,Order status enquiry,Good service ,,,12/08/2023 17:59,12/08/2023 18:00,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
647652eb-bb1a-414d-89f5-ca24450bb3e4,Inbound,Order Related,Installation/demo,Need to work on your policy and customer service team.,,,12/08/2023 21:09,12/08/2023 22:19,12-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
3bc15cc9-ece7-4657-bbaf-4e7e18b66539,Inbound,Returns,Return request,,,,13/08/2023 06:35,13/08/2023 06:40,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
4631af22-4045-49f9-8736-f940b925035b,Outcall,Order Related,Invoice request,,,,13/08/2023 15:50,13/08/2023 15:59,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
bc6f0c31-08c1-4ceb-82ab-6a1596259bba,Inbound,Product Queries,Product Specific Information,,,,09/08/2023 15:53,11/08/2023 17:00,11-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
6e337379-758b-4063-9e20-85dc014c507a,Outcall,Returns,Reverse Pickup Enquiry,Issue has not been resolved after 10 days. Status was same since I recd the wrong packet.Refund my money ASAP. I don't need the products any more. ,ec1ef609-0a39-4840-a00d-b35080191e08,02/08/2023 13:34,11/08/2023 15:21,11/08/2023 16:17,11-Aug-23,NEW DELHI,Books & General merchandise,606,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,3
0078f341-4f48-4edf-a3af-9f91704f7032,Inbound,Returns,Reverse Pickup Enquiry,,c8f4ae20-cd83-4b6f-8082-e884fd384140,26/07/2023 12:57,11/08/2023 17:46,11/08/2023 21:24,11-Aug-23,BERHAMPUR,Home Appliences,1069,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
243e24cd-55af-4ba1-9ff9-78a02679678d,Inbound,Order Related,Installation/demo,,34555297-12a6-4cbf-9e6c-1ae918886cda,10/08/2023 07:01,11/08/2023 19:37,12/08/2023 14:35,12-Aug-23,SINGUR,Mobile,1299,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,2
6c586ae3-06c2-4cc6-ad24-ca1ddc6536dc,Inbound,Refund Related,Refund Related Issues,"I found deficulties to reach customer care executive more then 3 times, kindly make sure atleast plus premium membership should be worth... Thank you for everything??????",c8e6f470-2128-41ef-8485-b9c7a270b596,07/08/2023 22:27,11/08/2023 20:30,11/08/2023 20:32,11-Aug-23,BAGALKOT,Books & General merchandise,187,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
115db00e-9d49-47d0-9c29-dc9f047dcc48,Outcall,Order Related,Order status enquiry,,,,13/08/2023 18:54,13/08/2023 18:54,13-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
a2dcf3c4-4170-4d75-84bc-e8fff0bbdccd,Inbound,Order Related,Installation/demo,,,,13/08/2023 07:22,13/08/2023 07:47,13-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
22ee4c6b-1a4e-44ed-bf97-9c0997d1ba14,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:55,13/08/2023 13:59,13-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
5db24823-9781-49b2-b5b7-ee2beb282e29,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 15:53,13/08/2023 16:07,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
0231e130-77c8-43d1-8400-ecd865f84561,Inbound,Order Related,Priority delivery,,,,13/08/2023 22:35,13/08/2023 22:39,13-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
8b5d40fe-2191-4bde-9f9c-3076c73a004c,Inbound,Returns,Wrong,Good ,f048d41c-a9da-4d9e-a7b4-63461d9f554b,31/07/2023 14:19,13/08/2023 15:29,13/08/2023 15:36,13-Aug-23,HYDERABAD,Books & General merchandise,1227,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
cc05a3fd-8911-480b-937b-42af83b58bba,Inbound,Returns,Return request,The guy is so cool.. Liked his communication,50d5d3ed-fb13-4eb4-bd28-c7685b97d5d4,31/07/2023 16:56,11/08/2023 11:02,11/08/2023 11:04,11-Aug-23,KURNOOL,Electronics,399,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
f42c9337-3e74-4792-a076-c240cb1e714f,Inbound,Refund Related,Refund Related Issues,,cc5fd598-4866-4656-bfdd-cbfcf575842e,01/08/2023 08:42,11/08/2023 13:37,11/08/2023 13:41,11-Aug-23,REWARI STN,LifeStyle,299,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
af756b02-2822-4087-b620-65185f286e9c,Inbound,Order Related,Installation/demo,,5393fbd2-9eb3-4ec9-81c1-4de4cbb43a8b,09/08/2023 16:36,12/08/2023 09:56,12/08/2023 09:56,12-Aug-23,INDORE,Home Appliences,20999,,Anthony Booth,William Park,John Smith,31-60,Morning,5
05e04640-5b15-4970-89ca-783564f52916,Inbound,Returns,Reverse Pickup Enquiry,Thankyu,bff2dc91-1379-44cd-ac63-e77e7e5f5c24,04/08/2023 20:43,12/08/2023 20:05,12/08/2023 20:15,12-Aug-23,SURAJPUR,LifeStyle,199,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,4
a40709c7-891d-4dbe-96d8-3704d1eace13,Inbound,Payments related,Wallet related,Thank ,7ed45bd1-936f-4250-9c2b-0576090aab2c,01/06/2023 12:08,11/08/2023 21:09,11/08/2023 21:16,11-Aug-23,PUNE,Mobile,7999,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
c93d853c-7277-4407-97b2-d36d5e293745,Inbound,Returns,Fraudulent User,,,,12/08/2023 15:54,12/08/2023 20:27,12-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
4afeb468-a740-455d-9141-085ab56e757b,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 13:53,13/08/2023 14:01,13-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f5b74aa2-934d-4d44-a9aa-db68f42fc1c3,Outcall,Returns,Return request,Excellent ,29313068-1c8e-4253-9ea4-44a5419da215,03/08/2023 09:48,10/08/2023 12:33,12/08/2023 11:15,12-Aug-23,PURI,Home Appliences,869,368,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
d354bb36-86b2-4d23-8b12-5626babb04fd,Inbound,Returns,Reverse Pickup Enquiry,,d5468dad-2032-4b98-935a-d83192a15b45,23/07/2023 13:52,10/08/2023 14:40,11/08/2023 11:02,11-Aug-23,PASCHIMI SINGHBHUM,LifeStyle,419,,Timothy Grant,William Park,John Smith,31-60,Morning,5
5938755f-c0d3-463c-b3d3-fcf5347f4758,Inbound,Returns,Reverse Pickup Enquiry,,c2c9565b-be60-4440-80f6-5d65fcb93e6a,05/08/2023 00:09,11/08/2023 17:10,11/08/2023 17:12,11-Aug-23,MUMBAI,LifeStyle,559,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
09ed7bf5-2c77-46b4-ada9-8ad4e98a1ed7,Inbound,Refund Related,Refund Enquiry,,06d89777-be37-4f80-bcb3-84b8d8a3ab1c,04/08/2023 13:21,11/08/2023 16:18,11/08/2023 16:20,11-Aug-23,AURANGABAD,Books & General merchandise,490,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
75e35cad-be97-4571-8be4-cfaf52f342fc,Inbound,Order Related,Order status enquiry,,37b13f06-5d6f-46ff-9565-41c0fe121ca2,31/07/2023 18:49,11/08/2023 19:16,11/08/2023 19:18,11-Aug-23,LUCKNOW,Books & General merchandise,300,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
01ca69eb-eaca-472e-be64-32b56a4227de,Inbound,Returns,Fraudulent User,,,,12/08/2023 08:55,12/08/2023 08:56,12-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
545844cf-21e7-4564-9603-a2d52a6437b7,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:38,12/08/2023 14:42,12-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
2ce372f2-fe6e-429a-b038-34dec2cfefdc,Inbound,Order Related,Order status enquiry,,,,13/08/2023 20:14,13/08/2023 20:15,13-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
328aa0c9-3384-4ce3-adea-0876174c663d,Inbound,Order Related,Order status enquiry,,bbc34896-a2fc-4044-9101-d40432e9554d,05/08/2023 20:59,12/08/2023 14:33,12/08/2023 14:44,12-Aug-23,GUMLA,Books & General merchandise,369,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e5084dc9-d5db-4d2a-9523-bd22a7547448,Email,Order Related,Installation/demo,,835e3ccf-ccc1-4347-85ed-9033f571c514,24/07/2023 12:17,11/08/2023 12:11,11/08/2023 12:12,11-Aug-23,KANPUR,Electronics,599,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,1
9d0e5de2-786f-44e9-92ca-f0bb0730483c,Inbound,Order Related,Delayed,Vare,dae0bbc6-3277-4e9d-a041-445e7cc186a3,04/08/2023 09:49,12/08/2023 05:57,12/08/2023 05:59,12-Aug-23,SAMASTIPUR,LifeStyle,147,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
42955161-a50d-4561-ae1e-866d87244f69,Inbound,Returns,Return request,,891341f5-2782-4c8b-98f6-b1d6ba691eb1,01/08/2023 12:12,11/08/2023 21:48,11/08/2023 22:39,11-Aug-23,GOLAGHAT,Home Appliences,1249,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
b8f05dc5-5565-4278-9135-038170a5d8a9,Inbound,Returns,Wrong,,,,13/08/2023 18:48,13/08/2023 19:38,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
b5603468-8d28-41e7-93f5-260bd0b8e538,Inbound,Cancellation,Return cancellation,,,,13/08/2023 19:37,13/08/2023 19:43,13-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
fbdb1258-e614-4364-ade0-7e15e75a164c,Inbound,Offers & Cashback,Other Cashback,Lawra ka servy,afe65bbd-36a2-492e-8063-be24b4a15217,08/08/2023 00:05,10/08/2023 15:05,12/08/2023 22:48,12-Aug-23,BANKURA,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
b364ed3e-9bd9-49b0-84aa-328fc67361e8,Outcall,Returns,Return request,,30a32334-ffb4-4d6b-b9c4-c95cfc4661ab,04/08/2023 17:14,11/08/2023 16:52,11/08/2023 17:12,11-Aug-23,UDAIPUR,Electronics,999,396,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
b9d109b9-35fa-40b2-a358-8ef83ac47bda,Outcall,Cancellation,Return cancellation,"The lady executive was very polite and I was happy to interact with her, she really very supportive and thank you for your consultant ",155b8e74-98d3-48f8-890e-2b4888905dcd,05/08/2023 12:07,11/08/2023 10:59,11/08/2023 11:09,11-Aug-23,BHUBANESWAR,Electronics,999,304,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
bd8a5a4b-87a5-4036-88a8-bdb88e99feb8,Inbound,Returns,Return request,,bebaa447-f3b5-4a24-8109-6cbcfb7cb060,05/08/2023 19:44,11/08/2023 11:32,12/08/2023 15:10,12-Aug-23,EGRA,Books & General merchandise,131,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
863e572c-7616-4a1c-97ab-d635672bd492,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:40,12/08/2023 10:43,12-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
d2ebde65-da47-4ebc-8482-f4c23f60968d,Inbound,Returns,Return request,,,,12/08/2023 13:36,12/08/2023 13:46,12-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
748f8c9d-1840-4384-93ea-ec25099b5b80,Inbound,Returns,Exchange / Replacement,,71426b77-b661-4601-927f-3834eef9bd84,18/07/2023 22:10,12/08/2023 01:19,12/08/2023 01:54,12-Aug-23,HYDERABAD,Mobile,49999,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
2a5f4282-5c0a-43a9-8c81-0fa351e30ee0,Inbound,Returns,Reverse Pickup Enquiry,,d334ae62-dc66-4a7b-889f-910464356729,27/07/2023 11:54,11/08/2023 09:35,11/08/2023 09:40,11-Aug-23,BANSWARA,LifeStyle,3359,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
784fe0e4-171a-4f2b-9020-3cf63d4405b4,Inbound,Returns,Reverse Pickup Enquiry,,d3e785b2-8b4f-4fff-b88b-217b4ec885b8,29/07/2023 13:48,11/08/2023 21:09,11/08/2023 21:10,11-Aug-23,HYDERABAD,LifeStyle,740,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
ee3b6bd0-5914-4975-bef4-26b5022f80a0,Inbound,Returns,Wrong,Thank you   ??,ab5a60dc-e841-41ca-8e6d-19d8989f7a69,03/08/2023 19:25,11/08/2023 22:31,11/08/2023 22:37,11-Aug-23,KISHANGANJ,Electronics,1999,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e1623e0c-08d4-47a9-88a7-9682f4450535,Email,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:27,13/08/2023 21:14,13-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
3f47621e-07f1-4381-a8b9-ac22601cce25,Outcall,Returns,Return request,,,,13/08/2023 21:38,13/08/2023 21:40,13-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
a43436e5-5f57-42a4-b6cf-8fd36ba9a88c,Outcall,Returns,Missing,,35e9efa8-11e3-4bf3-a482-1d164f9efed8,04/08/2023 18:16,11/08/2023 16:31,11/08/2023 16:31,11-Aug-23,BARMER,Books & General merchandise,120,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
b0071211-7db6-44ba-97fd-d5dd666b57a9,Inbound,Returns,Reverse Pickup Enquiry,Please provide   customer care executive ,3248fa6d-f6be-40de-b79f-3eb94821a903,04/08/2023 07:12,11/08/2023 06:21,11/08/2023 06:22,11-Aug-23,CHENNAI,LifeStyle,394,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
729fa8ae-5418-4d7e-a398-bc548287b3a9,Inbound,Returns,Reverse Pickup Enquiry,,6625fdf1-bc23-4f8c-9ac1-bf765c957a12,31/07/2023 09:14,11/08/2023 18:39,11/08/2023 18:40,11-Aug-23,KAKINADA,LifeStyle,995,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,2
2b9a7935-b236-4e45-a98a-c2112209c2f9,Inbound,Returns,Reverse Pickup Enquiry,,0b3c83a9-cf35-4020-95eb-a157b70bfa7c,05/08/2023 14:57,11/08/2023 22:52,11/08/2023 23:18,11-Aug-23,BANGALORE,Home Appliences,1011,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,4
96c7f712-cf75-4f67-a1dd-bf942224b3da,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 23:07,11/08/2023 23:09,11-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
db9fd72c-a40b-4a23-ac8d-4af4dac27097,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 08:08,12/08/2023 08:11,12-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
2ec4bf46-fca9-4fa0-8125-33a234d824d1,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:26,12/08/2023 18:28,12-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
131c4977-6549-48d9-83c6-b5c9a34268eb,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:21,13/08/2023 18:22,13-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,2
95bdd41c-78dd-4cc4-a922-fefcd96e1c2b,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:56,13/08/2023 17:21,13-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ccaf67dd-3e4b-48ce-91be-5aa5535e6516,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 20:29,13/08/2023 20:51,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
48a13a44-694d-4f87-8ce3-5f7b69ee4192,Inbound,Shopzilla Related,General Enquiry,Good ,,,10/08/2023 19:59,11/08/2023 01:13,11-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
b01d0584-6d53-49e1-a5f0-74a69b670b79,Inbound,Order Related,Installation/demo,,63e2f252-947c-4eff-b5b0-711336c131b7,04/08/2023 07:31,11/08/2023 07:55,11/08/2023 08:06,11-Aug-23,SAHARANPUR,Home Appliences,9999,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
abcc203a-a441-4f92-9505-62e80190f24e,Inbound,Returns,Product related Issues,,e88d7091-394f-44dc-ab60-3c4840394031,04/08/2023 23:55,11/08/2023 20:48,11/08/2023 20:51,11-Aug-23,GWALIOR,Books & General merchandise,247,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
5678b4b9-1c70-4f1e-af54-9b7ad3bc6015,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:12,12/08/2023 14:15,12-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
ec8230f5-bfbd-42f2-ac97-80e3122d311d,Outcall,Returns,Technician Visit,,,,13/08/2023 10:09,13/08/2023 10:13,13-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
18cf5f0b-9f0c-4ea7-9a61-2fb5256f0abc,Inbound,Returns,Reverse Pickup Enquiry,,37efcc7e-a86f-4828-a622-20b5596dacf5,22/07/2023 16:54,11/08/2023 15:41,13/08/2023 13:22,13-Aug-23,DIBRUGARH,Books & General merchandise,199,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,1
23098c16-e85e-414b-984c-7366911e1c16,Inbound,Returns,Reverse Pickup Enquiry,,b09be3d0-f90c-4311-bc9d-05ee481d9f5c,20/07/2023 18:14,11/08/2023 21:54,12/08/2023 10:13,12-Aug-23,BANGALORE,LifeStyle,2249,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,3
e609125c-1b28-4301-812d-fcdb094b81e8,Inbound,Order Related,Delayed,Call disconnected automatically or the coustomer support cut the call.,71a17e1d-b22f-478b-852a-5a8e3ea3a911,04/08/2023 06:47,11/08/2023 18:31,11/08/2023 18:34,11-Aug-23,NAGAUR,Home Appliences,1299,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
af64a189-5912-4d48-8163-3b060adb5e1d,Outcall,Order Related,Order status enquiry,,979153bc-dd5f-468b-8508-cc873ccb1410,19/07/2023 19:38,13/08/2023 17:38,13/08/2023 20:45,13-Aug-23,BHILWARA,Electronics,2999,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
d186eb20-463e-4c77-ad8c-4eb04dbe03fe,Inbound,Cancellation,Not Needed,Your Executive was really awesome within no time is solved the problem but Shopzilla haas to see that their vendors perform well not really comparing but honestly speaking SuperBuy does this well.,a18ce102-567b-4dc9-b65c-370a9f785e4d,04/08/2023 16:11,12/08/2023 11:51,12/08/2023 11:54,12-Aug-23,THANE,Books & General merchandise,972,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
10ebe28f-324d-4e6e-84d9-bb47816ba1dd,Inbound,Order Related,Unable to track,I had a conversation with Ashish. I felt like a valuable customer. Spot on communication and customer service by him. Kudos to his sincerity and prompt action taken. 10/10 as best customer service received ever. ,e2576205-caa4-4198-ae33-66342c55034b,03/08/2023 12:24,11/08/2023 00:19,11/08/2023 00:22,11-Aug-23,KOLKATA,Electronics,854,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
fca9ab9e-a21b-43ab-b245-3f3b154cb99f,Inbound,Returns,Wrong,,015e64fb-ecc2-4f7c-9333-b844c0e6097c,06/08/2023 19:55,12/08/2023 08:07,12/08/2023 08:08,12-Aug-23,CHAS,LifeStyle,367,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
67826bf2-314f-461f-86f7-aa67719e7725,Inbound,Returns,Reverse Pickup Enquiry,,c0854f75-2efe-44f4-bd39-e2ad81b5412a,06/08/2023 18:12,11/08/2023 19:15,11/08/2023 19:18,11-Aug-23,HYDERABAD,LifeStyle,382,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
6f391a7c-e3cf-42b7-ba59-5c22055c465b,Inbound,Order Related,Delayed,,40dd52f5-c513-46f6-a781-cfbd66e181bd,27/07/2023 01:32,11/08/2023 21:06,12/08/2023 00:05,12-Aug-23,ALIPORE,Mobile,32999,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,3
65c71281-9b0c-4c72-8507-d8f78c66fade,Inbound,Returns,Reverse Pickup Enquiry,,fb3f4e3d-f34d-47f7-9ab6-76f2df08751a,03/08/2023 12:15,11/08/2023 16:21,11/08/2023 16:21,11-Aug-23,BUDAUN,Home,349,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e75f5f67-f603-48f9-adc7-c36947d860d9,Outcall,Returns,Return request,,9c2abd81-4efc-4f93-9b2d-d17785d8699e,03/08/2023 21:43,11/08/2023 10:25,11/08/2023 10:33,11-Aug-23,DHARWAD,Electronics,999,479,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
5439e8c7-8ccf-4d5b-ba9a-f37c9c0d63dc,Outcall,Order Related,Priority delivery,Just don't take too much time to connect with customer care ,f97b281f-a9cb-45ce-9b5b-00216b497095,11/08/2023 10:03,13/08/2023 00:59,13/08/2023 09:36,13-Aug-23,,Mobile,6499,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
51369378-a68a-4ea3-a908-91c373a08994,Inbound,Order Related,Delayed,,3c2d18d2-f870-46d8-85e6-e2f481b9d418,08/08/2023 10:57,11/08/2023 10:44,11/08/2023 10:54,11-Aug-23,NEW DELHI,Books & General merchandise,64,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,3
2c0d28c2-c51e-4b53-b94d-0873b54f5adc,Inbound,Order Related,Invoice request,,3819e192-3c5a-4d18-a582-67fc26318b70,23/09/2022 10:23,11/08/2023 10:47,11/08/2023 10:48,11-Aug-23,LUCKNOW,Electronics,1499,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9c9dac44-b1b5-4939-b1a8-888e8e3e06d4,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 11:28,11/08/2023 12:34,11-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,1
7db0c876-856b-4d06-b7cb-5ef6360327b4,Inbound,Returns,Reverse Pickup Enquiry,The size was the issue...  Its big.. I want to change my item. ,b48c6515-d702-4991-965e-d107121ea9db,06/08/2023 18:44,11/08/2023 11:26,11/08/2023 15:59,11-Aug-23,BARDHAMAN,LifeStyle,280,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
82af2297-f3d7-49ed-a1e2-e14de82f6d59,Inbound,Cancellation,Not Needed,"Didn't call back, when got disconnected ",9d7e84f9-a5a1-49a6-8027-11c56983d8eb,08/08/2023 13:05,11/08/2023 22:04,11/08/2023 22:05,11-Aug-23,MOHALI,LifeStyle,654,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
4e847e39-9e63-429e-a89b-1b03613ddcc0,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:01,13/08/2023 16:03,13-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
06b84429-2faa-4637-8f55-305405b07482,Inbound,Returns,Reverse Pickup Enquiry,,d2862ced-c3bc-484f-9125-6636796738a4,07/07/2023 20:04,11/08/2023 09:39,11/08/2023 09:44,11-Aug-23,KUPWARA,LifeStyle,291,,Jessica Jones,William Park,John Smith,31-60,Morning,5
8a7343e5-9ec3-47a8-8f77-b637abff9f35,Inbound,Order Related,Order status enquiry,Excellent job,32d4bfae-0f9b-44d2-9ff1-8add9991fcaa,09/08/2023 11:06,13/08/2023 18:43,13/08/2023 18:44,13-Aug-23,DHANBAD,Books & General merchandise,343,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
d24a4d63-46d7-4420-a1d2-1613924b8f7c,Inbound,Returns,Reverse Pickup Enquiry,Good ,919e1696-ff4b-4962-a90f-6ab78ebe5391,05/08/2023 12:01,11/08/2023 14:17,11/08/2023 14:24,11-Aug-23,BARABANKI,LifeStyle,949,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
d59cef54-0021-48d4-9140-7d2592e9741e,Inbound,Returns,Reverse Pickup Enquiry,,dfa0dbf0-f723-439b-b240-9a29198cf0b3,08/08/2023 10:29,11/08/2023 16:21,11/08/2023 17:30,11-Aug-23,LUCKNOW,LifeStyle,359,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
7f14eec9-3955-4399-81b0-a377bd152cfd,Inbound,Returns,Reverse Pickup Enquiry,,94e6f9f4-6a4d-4213-8d39-d440cee92672,15/07/2023 16:01,11/08/2023 19:55,11/08/2023 20:00,11-Aug-23,HYDERABAD,Home,1804,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
84b3cc5b-04cd-41de-aea2-09264406cea1,Inbound,Product Queries,Product Specific Information,Good ,,,12/08/2023 04:02,12/08/2023 04:06,12-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
9f4dfc9b-35f1-47d3-b4c5-68f59dc3cbfe,Inbound,Returns,Return request,,,,12/08/2023 09:01,12/08/2023 14:28,12-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
3b7d87ea-4376-4bbc-904c-a38b9f057142,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 12:38,12/08/2023 13:05,12-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
6457fd67-311e-4bb7-ba76-6dfb49f897f3,Inbound,Cancellation,Not Needed,,,,12/08/2023 15:36,12/08/2023 15:44,12-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2b844b11-8acf-4d38-8d96-b930d5d951a3,Inbound,Returns,Reverse Pickup Enquiry,Delivery man not come to take return material in my given address so please urgent inform him,,,12/08/2023 14:58,12/08/2023 15:01,12-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
247375e6-28d3-459f-9f26-eac0657a6c3d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:01,12/08/2023 18:21,12-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
3f32de3e-7a71-43fa-bec2-bde35c44a662,Outcall,Order Related,Delayed,,,,13/08/2023 08:34,13/08/2023 09:03,13-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
79c724a0-c497-4a3b-947d-58aba8c41b80,Inbound,Order Related,Installation/demo,,,,13/08/2023 13:14,13/08/2023 13:17,13-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cbd4e4bf-2158-4913-adc5-e17c33ceaa71,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 21:04,13/08/2023 21:46,13-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
b7855e57-dab3-4d40-b759-fa4a78916ab6,Inbound,Returns,Reverse Pickup Enquiry,I am happy5star Points 10/10 ,,,13/08/2023 21:22,13/08/2023 21:27,13-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
e0019c6a-75ed-4b6f-8fb0-03a9320080bd,Inbound,Returns,Return request,Good job??,f253524c-d5d7-45cf-bca8-2ae2ada98f4b,03/08/2023 14:45,12/08/2023 09:26,12/08/2023 09:41,12-Aug-23,SOLAPUR,Electronics,1299,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
6a41dc60-c9f3-47e7-a9cf-2c1dcd4788f5,Inbound,Returns,Reverse Pickup Enquiry,,8697d75e-d866-432a-ab30-f86bf2758a7f,06/08/2023 11:58,12/08/2023 11:16,12/08/2023 11:18,12-Aug-23,NEW DELHI,Home,736,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
0f74be54-9625-4a0b-b79b-2ad73a5dd5ea,Inbound,Returns,Wrong,,d8a65e63-dc7b-4ec8-8081-893c6d9c36cc,04/08/2023 17:45,11/08/2023 22:19,12/08/2023 08:59,12-Aug-23,TINDWARI,Electronics,1699,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
8b6529c0-1d97-431d-b3f7-d07df0efa663,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:31,12/08/2023 11:32,12-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
c8137e6f-1767-4d1a-a6f7-71c687bedc40,Inbound,Order Related,Priority delivery,,b113923e-06f8-4081-a479-64d92b56c054,03/08/2023 16:02,13/08/2023 06:54,13/08/2023 06:55,13-Aug-23,AMRITSAR,LifeStyle,1799,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
4ba467e4-8d63-4d2e-a14c-700e5d5396d7,Outcall,Order Related,Delayed,Bed service ,82beee5b-8c1e-4ca9-831a-cb6aa8367dbc,06/08/2023 19:21,13/08/2023 16:50,13/08/2023 16:57,13-Aug-23,NEW DELHI,Furniture,14499,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
a8c2ea31-ba00-4928-8b37-7352c296ee05,Outcall,Returns,Return request,Nothing. All good.,101c23e5-477b-4576-9124-bc0b961a11a5,22/07/2023 20:25,13/08/2023 12:24,13/08/2023 12:29,13-Aug-23,NEW DELHI,Electronics,999,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
5293fdef-5d2c-4618-945d-3aa073aaa2e5,Email,Payments related,Wallet related,,,,11/08/2023 21:25,11/08/2023 21:28,11-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
8af5945f-289f-43b0-a721-c536c478e90d,Inbound,Returns,Wrong,I'm Vengeance ,,,13/08/2023 09:25,13/08/2023 14:06,13-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
ab1f2906-b592-498f-b32a-33e271f057df,Inbound,Returns,Reverse Pickup Enquiry,Pick up not update,,,13/08/2023 17:26,13/08/2023 17:35,13-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
fa02b5a5-6e66-4c56-bf83-0f750b911ff3,Email,Feedback,UnProfessional Behaviour,,bc709888-aaf6-4a84-9725-609c6bde4983,03/08/2023 15:28,11/08/2023 20:39,11/08/2023 20:40,11-Aug-23,JAIPUR,Books & General merchandise,295,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
14ec1606-8268-4294-b8c6-911a9f311777,Inbound,Returns,Reverse Pickup Enquiry,,89525665-b017-4599-a803-0189b2ec3972,20/07/2023 07:25,12/08/2023 08:44,12/08/2023 08:46,12-Aug-23,LOHARU,Electronics,1849,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
181ae678-3f82-488d-bd35-2f69d1e476cb,Inbound,Returns,Reverse Pickup Enquiry,,b43ae323-a426-4fad-a62f-5d0f45232def,29/07/2023 13:34,12/08/2023 06:21,12/08/2023 06:22,12-Aug-23,LUCKNOW,LifeStyle,620,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
6ee7c7b7-5b16-4b04-b738-a7373d1a6095,Outcall,Order Related,Delayed,,3d8d07a6-f3a2-4225-90a6-f52696028794,09/08/2023 21:25,11/08/2023 19:07,11/08/2023 19:25,11-Aug-23,JODHPUR,Electronics,999,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
59b3a890-228b-4b11-8f3f-60c33b30f815,Inbound,Order Related,Installation/demo,,27e4e153-df65-44f1-9e4e-67adde2fdccb,30/07/2023 13:24,11/08/2023 14:00,11/08/2023 14:01,11-Aug-23,KANPUR,Books & General merchandise,33999,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
427b0bad-1c26-44a2-be7d-93eee84eb5d3,Inbound,Returns,Fraudulent User,It's highly embarassing to lodge complaints about missing items in the packet from the ordered and billed products. ,30d11e17-c588-452c-a049-97b5d74c3c57,08/08/2023 06:34,11/08/2023 17:39,11/08/2023 21:47,11-Aug-23,TRIVANDRUM,Books & General merchandise,233,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
45ae439b-c7cb-4a8b-8427-16775f406daa,Inbound,Order Related,Delayed,,,,12/08/2023 14:21,12/08/2023 14:22,12-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,3
cc986ffa-1680-48ae-98f5-c0f78b08954f,Email,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:34,12/08/2023 19:29,12-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,3
8fad69b5-d1e2-49bc-bf62-297fc7674c8c,Email,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:35,13/08/2023 11:36,13-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
19c2db39-d839-48b4-847a-95b212f1a00e,Inbound,Product Queries,Product Specific Information,Resolved my issue.,,,13/08/2023 19:41,13/08/2023 22:27,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
0ad2b291-50ac-47f6-866b-22c0bc283b54,Inbound,Returns,Return request,No good ,8e577500-1c4b-4242-87a0-9a4ee87a0d39,07/08/2023 17:46,11/08/2023 13:33,11/08/2023 13:54,11-Aug-23,NAVSARI,Electronics,699,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,2
cc8c8caa-2355-4b5d-8d26-60a943605d2f,Inbound,Returns,Fraudulent User,If any grocery item is sure then I can request refund on your app,814581c7-ca5e-4938-bf91-19d75eae00c4,09/08/2023 09:38,11/08/2023 17:11,11/08/2023 17:16,11-Aug-23,RISHIKESH,Books & General merchandise,124,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a047a90f-089c-4292-8b11-f7d0c50b2eb2,Email,Cancellation,Not Needed,Only speaking with the customer support and none of problems solved. This happens almost every time ,500c8b8a-ce62-4761-8767-9645786f462d,04/08/2023 08:49,11/08/2023 20:31,11/08/2023 20:40,11-Aug-23,CHENNAI,Electronics,65990,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
9d46e194-653b-4911-b68a-c0616c6846a4,Inbound,Returns,Reverse Pickup Enquiry,Gud,46be4269-7a27-4899-8d76-d8941ae4bced,30/07/2023 12:03,11/08/2023 19:16,11/08/2023 19:30,11-Aug-23,DIBRUGARH,Electronics,1399,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,4
0f6fb4cb-dd15-462f-bb90-ad13b2b91263,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:46,12/08/2023 10:13,12-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,1
28ecf2f8-844e-4a91-9ecc-e9453d59fa43,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:51,12/08/2023 14:35,12-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
488d57af-6a13-4e6f-a0d7-f92c6008af8e,Inbound,Returns,Reverse Pickup Enquiry,For your self like third grade ,,,12/08/2023 13:28,12/08/2023 13:34,12-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
90866bee-7cca-49db-a1ec-0c225589253e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:53,12/08/2023 14:16,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
0e46fcc2-9291-475b-b0a3-4554bf607921,Inbound,Returns,Reverse Pickup Enquiry,Thank sir,,,13/08/2023 00:14,13/08/2023 00:17,13-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
1a6f00d4-f6a0-4165-af30-bb2efa655999,Inbound,Returns,Fraudulent User,,,,13/08/2023 14:46,13/08/2023 14:49,13-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
97aca69b-97d8-4f5d-9838-3cc4b73837d6,Inbound,Payments related,Payment related Queries,,,,13/08/2023 20:30,13/08/2023 20:31,13-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
937d7cd8-b3fb-4c07-ae81-0e03cd66cb0f,Inbound,Returns,Return request,Thankyou team Shopzilla also costumer executive u were polite and helpful to happy to haave such people's in Shopzilla which make  trust easy ,459c1b8a-fed1-4ef4-8f5d-51b16e33c48f,04/08/2023 18:48,11/08/2023 00:21,11/08/2023 00:26,11-Aug-23,BHOPAL,Electronics,1499,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
8eaad279-0d1a-4595-8dd3-78b66cd535e9,Inbound,Order Related,Delayed,,f9501f4d-4cc8-4b04-a9e9-4e660ad1e232,05/08/2023 20:42,11/08/2023 14:48,11/08/2023 14:49,11-Aug-23,JAMSHEDPUR,Home Appliences,7999,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
cc2e4a12-dbdf-4ac7-8e26-e29245874b95,Inbound,Refund Related,Refund Enquiry,,0e7840b9-af28-4457-a065-7e2812883704,24/07/2023 20:02,11/08/2023 19:16,11/08/2023 19:20,11-Aug-23,MOHALI,LifeStyle,458,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
44bdf6cf-b7a9-402e-b2a8-8725cf11f8cd,Outcall,Returns,Reverse Pickup Enquiry,Call waiting time should be lesser to find a customer support executive.,,,12/08/2023 13:10,12/08/2023 13:10,12-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
cb39aaa3-475d-4188-abef-9859ab95255b,Inbound,Refund Related,Refund Related Issues,mast hai ??,,,12/08/2023 15:09,12/08/2023 15:20,12-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f8c990c4-984c-4f3e-bdd3-17d31bdb6032,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 18:43,12/08/2023 18:48,12-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
3d9652ee-8db4-478c-bfaa-08220f3f61a5,Inbound,Returns,Missing,,,,13/08/2023 15:47,13/08/2023 15:55,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
9060e3bc-9099-4edf-876b-bc1fed027713,Inbound,Order Related,Customer Requested Modifications,,,,13/08/2023 23:57,13/08/2023 23:59,13-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
06efbdd6-8986-4f80-b331-3efa051d14ac,Inbound,Returns,Fraudulent User,,5cd8c967-00ca-4baf-9a34-d02a863accf4,06/08/2023 08:57,11/08/2023 08:31,11/08/2023 08:36,11-Aug-23,MEERUT,Home Appliences,13990,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
e06e3ff9-df84-4800-a9d2-df9a0070301b,Outcall,Returns,Reverse Pickup Enquiry,,4a05f638-cce6-446d-9426-21118d84a60b,31/07/2023 09:12,13/08/2023 11:39,13/08/2023 11:48,13-Aug-23,LUXETTIPET,LifeStyle,949,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3ef7f234-b0e7-495b-a952-352314d4d622,Inbound,Cancellation,Not Needed,,1a7ee214-3ea9-4da5-8226-dff13cef8a55,08/08/2023 21:57,11/08/2023 21:58,11/08/2023 22:02,11-Aug-23,HYDERABAD,Mobile,58499,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
ccff63d6-ae37-47d0-902c-4c5b75310a46,Inbound,Returns,Reverse Pickup Enquiry,Mast ,f8f658e4-8d98-4cf4-b11d-5c9893418b2b,30/07/2023 05:53,13/08/2023 20:38,13/08/2023 20:40,13-Aug-23,AGRA,Electronics,1499,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,3
3ac2d031-079c-45c1-bfd0-34ef698cbafe,Inbound,Returns,Reverse Pickup Enquiry,,69973035-77f1-4f6c-b3a2-df4231788185,03/08/2023 20:32,11/08/2023 16:30,11/08/2023 22:06,11-Aug-23,JAUNPUR,LifeStyle,532,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
3e6ae642-cd62-4c3a-892f-c36707af5a9d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:11,12/08/2023 22:32,12-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
231bebfd-056a-4e83-be8e-69fdefa1fc16,Inbound,Returns,Fraudulent User,,,,13/08/2023 00:53,13/08/2023 00:56,13-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
cd61565c-90f8-4e51-abcb-472080df5d38,Inbound,Returns,Service Centres Related,,,,13/08/2023 18:08,13/08/2023 18:09,13-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
71088e00-4721-43b8-b481-54dac2ec5ced,Outcall,Refund Related,Refund Enquiry,,f31451a1-2754-40f1-b4c9-0c67281dd409,05/08/2023 01:52,09/08/2023 19:01,12/08/2023 14:53,12-Aug-23,AZAMGARH,LifeStyle,1379,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
633e5b75-0d97-48e7-84f9-9cf409108f80,Inbound,Order Related,Installation/demo,Very nice mam ,c102750c-2054-4c71-93e3-8973450b16cf,13/06/2023 15:20,11/08/2023 09:22,11/08/2023 09:25,11-Aug-23,MALOUT,Electronics,999,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
39cfc2d9-d2b6-4b0a-977b-715fd344d63d,Inbound,Cancellation,Not Needed,,86f66635-f8a6-42da-a822-8c92d54d5bef,22/07/2023 21:13,12/08/2023 13:09,12/08/2023 13:10,12-Aug-23,PALWAL,Home Appliences,29490,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
b0e6f8a3-0ef1-4ae0-9aaa-7b645e855468,Inbound,Returns,Wrong,,,,13/08/2023 17:23,13/08/2023 17:25,13-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
373e128b-a64b-4b68-9486-555ef4acf36c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 00:08,13/08/2023 00:09,13-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
850a2c06-d03d-43ea-bda9-7e9c761ba852,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:50,13/08/2023 09:51,13-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,1
31cece09-9d4b-4555-a58c-b8d895722a47,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:39,13/08/2023 12:47,13-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
f7f21b95-ce04-494a-86b8-406a21f68b95,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 20:22,13/08/2023 20:34,13-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
a3f1d543-c990-4816-96d7-04a6816a8bb1,Inbound,Returns,Return request,,af627ea0-4130-435a-aec0-383b23e47fe6,08/08/2023 10:16,13/08/2023 09:36,13/08/2023 09:53,13-Aug-23,BHUBANESWAR,LifeStyle,2239,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
3b648fd5-cbeb-4c2d-a88a-9701a0c71087,Inbound,Returns,Reverse Pickup Enquiry,Please no more time taken to resolve issues ,5e7ab219-6b58-497a-a2f9-56e2d4734296,05/08/2023 08:57,13/08/2023 09:05,13/08/2023 09:07,13-Aug-23,RANCHI,LifeStyle,543,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
b3df1499-4954-4575-85f6-48a8fd0e005d,Inbound,Returns,Fraudulent User,,,,12/08/2023 11:34,12/08/2023 11:37,12-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
322510fc-54d2-49bd-9109-a3c1d1bee24a,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:38,12/08/2023 20:38,12-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
f1e24751-651d-4bc5-b6a8-5de13cf6eeb7,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 08:40,13/08/2023 08:43,13-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
4775c1e8-84e0-4580-ae9c-c996318ab841,Inbound,Order Related,Order status enquiry,,,,13/08/2023 09:49,13/08/2023 11:25,13-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
2a95ffac-3c50-4e4d-90a7-b6a61fb45ab3,Inbound,Feedback,UnProfessional Behaviour,,22d4a91b-1a2d-41e8-bac1-459311a6ec30,11/07/2023 08:24,11/08/2023 12:52,11/08/2023 13:32,11-Aug-23,RAIPUR,Home Appliences,1999,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
8addfb57-9548-4503-86d3-58f51b26f39e,Inbound,Order Related,Installation/demo,,10a34d2b-9902-46a2-8f37-ddfd9b69b02b,30/09/2022 12:46,11/08/2023 13:59,11/08/2023 14:18,11-Aug-23,BINNAGURI,Home Appliences,13990,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
76c65067-1781-4336-85a7-377c13a0c538,Outcall,Returns,Return request,I am always happy with Shopzilla ,3cbba633-2de9-466f-9ec8-36bd91d2a685,09/08/2023 12:31,12/08/2023 14:35,12/08/2023 14:37,12-Aug-23,GURGAON,LifeStyle,388,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c6d6e9f2-4efb-46a9-8f1a-b1382d68593b,Inbound,Returns,Missing,Missing item ,,,12/08/2023 17:26,13/08/2023 15:01,13-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
bfc22f4a-c6c4-4b20-aff8-7ca9c41c81d3,Inbound,Returns,Return request,,,,13/08/2023 14:54,13/08/2023 16:47,13-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
af74704a-084e-4dbd-848a-0f462c199b13,Inbound,Returns,Reverse Pickup Enquiry,Great ,d5e3ffb4-9e0b-4189-851f-c8e5d1969db2,16/07/2023 21:36,11/08/2023 13:34,11/08/2023 13:37,11-Aug-23,PUNE,LifeStyle,2997,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
e6b50dfd-deef-4aff-9b4b-26f83c20cdb2,Inbound,Returns,Wrong,,6e87786a-7258-41b2-9cdb-8af23cc1a4bf,04/08/2023 10:48,11/08/2023 08:02,11/08/2023 08:05,11-Aug-23,PALAMU,Electronics,999,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
012204d8-6c62-48d6-aad6-1b80dd698ddb,Inbound,Returns,Reverse Pickup Enquiry,A polite person.,b51eab58-0c77-4cda-b586-d98fa05bea72,05/08/2023 18:26,11/08/2023 17:44,11/08/2023 17:46,11-Aug-23,ALLAHABAD,LifeStyle,280,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
c597b607-8680-4fb2-b376-fb716aa9574d,Inbound,Order Related,Installation/demo,Be strict with brands ,ab6d4f62-1074-49cb-b7aa-2768a6479941,05/05/2023 10:33,11/08/2023 18:13,11/08/2023 18:17,11-Aug-23,LUDHIANA,Electronics,899,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,3
a35dbcb7-6970-4262-a933-24107f60adc9,Inbound,Returns,Return request,Please make changes on your open box delivery so that coustomer can exchange or return their products ,,,12/08/2023 09:29,12/08/2023 09:29,12-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
87b2bc9d-9160-4ccc-87d6-8bb056fa030d,Inbound,Returns,Return request,,,,12/08/2023 10:29,12/08/2023 10:33,12-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
916c80a7-9269-41ce-bc07-934a7f573b87,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:21,12/08/2023 11:25,12-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
6af20039-d72c-4fac-9de2-0e99c6293c18,Inbound,Returns,Service Centres Related,,,,13/08/2023 06:47,13/08/2023 06:49,13-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
a0caf50c-4136-45c5-939b-29fca81f8345,Inbound,Returns,Missing,Thank you so much ,,,13/08/2023 18:56,13/08/2023 19:01,13-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
af411bef-c92d-4822-9731-b4efd253854b,Inbound,Returns,Product related Issues,"Shopzilla, do quick resolution on customer ",46819ede-86bb-4ec4-b6bb-d71d2a93ef12,07/08/2023 19:17,10/08/2023 20:59,12/08/2023 09:34,12-Aug-23,GHAZIABAD,Books & General merchandise,1305,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
1a7caea3-926c-4685-a8c7-c405257928d5,Inbound,Returns,Reverse Pickup Enquiry,,ef602090-53c0-443a-9b66-6ef67e352b96,18/07/2023 23:25,11/08/2023 00:01,11/08/2023 00:01,11-Aug-23,GHUMARWIN,LifeStyle,294,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
294af770-fd82-4fa3-a2c1-faa3b8550507,Inbound,Refund Related,Refund Related Issues,,dc9f310f-1668-4f72-a872-5ce84ffba406,03/08/2023 16:48,11/08/2023 13:30,11/08/2023 13:34,11-Aug-23,CHANDAULI,Home Appliences,18098,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
95c3aabd-95ff-4023-8047-cc4afe9785ef,Inbound,Returns,Return request,,,,12/08/2023 09:22,12/08/2023 09:29,12-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
1015d81c-1d2a-42fe-8fa3-85a8e609f14f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:22,12/08/2023 16:49,12-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
2a941078-a233-4c79-a569-0c81bbcb8831,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,12/08/2023 14:19,12/08/2023 14:23,12-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
06c43ac0-954a-41a0-968e-43cf497a1f2c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:06,12/08/2023 17:09,12-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,1
3c8b1947-f0ce-4ed7-a18f-92eab2e1ea4f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:26,13/08/2023 17:57,13-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
bfea5e0c-0f65-4964-9d06-a9649b29306b,Inbound,Order Related,Delayed,,,,13/08/2023 16:38,13/08/2023 17:57,13-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
15084ca1-7a81-41ee-bfb4-8f4936a5c1b0,Inbound,Returns,Wrong,,513f7256-fee1-452d-b736-28674c4700ad,03/08/2023 09:20,12/08/2023 11:47,12/08/2023 11:48,12-Aug-23,ALWAR,Electronics,1499,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
a71b20af-0944-450c-a108-ed2967bd2885,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 12:45,11/08/2023 12:49,11-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
b0d2790b-e0b4-4e81-b754-317266bdb266,Inbound,Returns,Reverse Pickup Enquiry,Very nice customer support ,8c6dc2b3-990b-49c5-9b2b-b21e5f0fa672,28/07/2023 22:28,13/08/2023 17:41,13/08/2023 17:42,13-Aug-23,GHATSHILA,LifeStyle,1899,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
6117b704-6bff-4903-aaa5-7e855009515e,Inbound,Returns,Reverse Pickup Enquiry,Best calling experience....,88c87555-2f3a-4de3-94b1-0a4ce46f3a87,02/08/2023 12:05,11/08/2023 20:21,11/08/2023 20:22,11-Aug-23,MAHU KALAN,Home,319,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
d8ce5bd1-7cf2-4ede-ac28-9574dfa249e8,Inbound,Returns,Fraudulent User,,,,12/08/2023 14:58,12/08/2023 15:02,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
7e400d13-94a6-4dd6-a810-475e0ef95014,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:04,12/08/2023 15:10,12-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,3
2d8cabe4-1191-4388-9945-62e0ddcd43a7,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour,,,13/08/2023 17:25,13/08/2023 17:27,13-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
0123570e-bb49-43b7-8deb-2f90e0448a62,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:34,13/08/2023 18:59,13-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
126b7d0e-f19b-4452-953b-71a18522e1ae,Inbound,Returns,Wrong,,,,13/08/2023 21:29,13/08/2023 21:34,13-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
0cf2765f-0a3d-48d2-b417-dff0b90e0091,Inbound,Returns,Return request,,,,13/08/2023 19:55,13/08/2023 19:58,13-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
772b7c92-ac4d-466d-981e-49365b9e0e80,Inbound,Returns,Fraudulent User,Overall good,,,13/08/2023 22:07,13/08/2023 22:08,13-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
60d9abd9-bdd6-4849-8f0c-012c07ec10c5,Inbound,Order Related,Delayed,,f1f46f7c-e9ce-4794-8601-ff9d29217a7e,02/08/2023 11:13,12/08/2023 12:10,12/08/2023 13:51,12-Aug-23,MADHUBANI,LifeStyle,799,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
574345a4-8d66-45aa-8221-451080c871f2,Inbound,Order Related,Delayed,Baat karne mein  ,adffb1f1-81e4-4b51-afc0-8a12b96c70ec,04/08/2023 20:10,12/08/2023 16:44,13/08/2023 09:54,13-Aug-23,KHAGARIA,Books & General merchandise,28,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
69f68b1f-781a-459e-b71b-8c041d269235,Inbound,Order Related,Delayed,nice ,bc6d9648-bc1c-422f-bb1f-64940887eed0,05/08/2023 16:01,11/08/2023 09:21,11/08/2023 09:22,11-Aug-23,LAUNDI,Electronics,1192,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3e9d66eb-fda1-450e-b836-01c03900a6e9,Inbound,Returns,Reverse Pickup Enquiry,,12c2580d-0122-42e1-b403-a11c5a0cda9b,29/07/2023 19:14,11/08/2023 09:33,11/08/2023 09:37,11-Aug-23,JODHPUR,Home,269,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
1c38c076-172d-42bf-8790-f89681265b50,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 19:55,12/08/2023 20:07,12-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
9bb79138-b22d-419b-9003-cfaa9fd0a0c0,Inbound,Payments related,PayLater related,,,,13/08/2023 05:50,13/08/2023 05:52,13-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
c08722ac-c3c8-4985-9d5d-902a773923da,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:11,13/08/2023 10:13,13-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
d207358b-d31e-47ea-b96f-3e4823ac2f1a,Outcall,Order Related,Delayed,,f4cd4f35-0ebe-4117-9222-8ff530bd1331,30/07/2023 09:54,13/08/2023 15:40,13/08/2023 15:42,13-Aug-23,SAHARSA,Electronics,1299,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
126d74ff-a65e-4890-a51d-c1bdca760c87,Inbound,Returns,Fraudulent User,,a9f9ab7c-aa0a-45b4-9678-0a879466808f,04/08/2023 08:48,11/08/2023 14:00,11/08/2023 14:02,11-Aug-23,MUZAFFARPUR,Books & General merchandise,88,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
b2609cc0-99f0-4685-a490-ca2b84ee513e,Email,Returns,Reverse Pickup Enquiry,,3d7666f7-45e0-4b7a-84e1-ac0fb0c8bb33,01/08/2023 21:19,12/08/2023 19:24,12/08/2023 19:26,12-Aug-23,KOLKATA,Mobile,44999,,Nathan Young,Madison Kim,John Smith,>90,Morning,2
31657ba7-8ff6-4de8-b58c-9030ee89f2ec,Inbound,Order Related,Installation/demo,Helpful man ty for   ,78cb4dc6-08f1-400e-918c-0cc87227b03b,29/09/2022 22:54,11/08/2023 22:35,11/08/2023 22:38,11-Aug-23,RAIGARH,Home Appliences,1299,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
b9fb0e26-2d6c-4492-a6d9-59df2de0a56c,Outcall,Returns,Reverse Pickup Enquiry,No,,,12/08/2023 08:35,12/08/2023 08:36,12-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
87112f30-debe-4412-8404-c42345dfaebf,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:48,12/08/2023 12:00,12-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
7877f559-dc1e-4fb7-ac4c-e7118ade76b1,Inbound,Order Related,Invoice request,Happy ,,,12/08/2023 18:26,12/08/2023 22:31,12-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f691bb3b-2b10-49c1-acbe-91a8a5b84540,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 23:50,12/08/2023 23:51,12-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ee9461b0-3eae-42dc-91ce-2301b083260b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:35,13/08/2023 09:36,13-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
70069e83-80c3-4b70-a900-d4a6639b29db,Inbound,Order Related,Order status enquiry,Good idia to talk with customer,,,13/08/2023 19:43,13/08/2023 19:44,13-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
8b6710bc-47dd-4890-9fe3-0a1e3de64012,Inbound,Order Related,Order status enquiry,,98f1c2ea-9956-48f2-b6a8-cb84bf37dc6d,01/08/2023 13:49,09/08/2023 08:43,11/08/2023 22:15,11-Aug-23,ERNAKULAM,Electronics,4341,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
460163ad-7473-4c35-87e1-23b61bb94ee6,Inbound,Order Related,Delayed,,ee8033d6-2d51-40f5-979f-a3ca03dd4f34,08/08/2023 09:02,13/08/2023 00:11,13/08/2023 16:47,13-Aug-23,GORAKHPUR,LifeStyle,1889,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
85dbfb8e-d96f-4cc7-96e7-4715b10c84a3,Inbound,Returns,Missing,,d1545949-0a21-46d4-8223-054eb6c74bd1,10/08/2023 09:16,11/08/2023 19:08,11/08/2023 19:11,11-Aug-23,NATIBPUR,Electronics,1203,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
c2c7d803-1985-40cc-a791-90217ad972e0,Outcall,Returns,Reverse Pickup Enquiry,Happy happy,bac205be-f5a1-4687-b758-bf85e77361e8,09/08/2023 14:15,12/08/2023 00:08,12/08/2023 00:14,12-Aug-23,NEW DELHI,Affiliates,294,,James Williams,Brayden Wong,John Smith,>90,Evening,5
93022d0a-74cf-472a-a0a8-c2589a2bd4d2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:09,12/08/2023 19:10,12-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,3
90f90cd4-5250-4613-8aef-cde42ba9d73e,Inbound,Returns,Fraudulent User,,,,12/08/2023 20:14,13/08/2023 04:56,13-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
06b8df60-7251-41e2-adc3-3dc3c58bc045,Inbound,Order Related,Delayed,,c5934576-e4f7-43b7-8ff1-b0d3b8bc8dce,05/08/2023 13:25,12/08/2023 19:10,12/08/2023 19:38,12-Aug-23,HYDERABAD,Home Appliences,1599,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
0e10b3c1-5226-4c21-83cb-81f01edad1d3,Inbound,Returns,Missing,,9d1b496e-e830-468d-8f90-f33bf0367a33,03/08/2023 10:30,11/08/2023 09:53,11/08/2023 09:58,11-Aug-23,MAHABUB NAGAR,LifeStyle,899,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b24dbd46-a802-42f2-8bf1-ffebe915e7c4,Inbound,Returns,Reverse Pickup Enquiry,Directly solve the issue without making it difficult. ,cc6ea4a9-b796-4ed1-aa88-fddb3179e0d5,05/08/2023 00:27,11/08/2023 11:55,11/08/2023 12:19,11-Aug-23,JABALPUR,LifeStyle,279,,Joseph Smith,William Park,John Smith,31-60,Morning,1
8ce8b9ec-d59b-4472-9fa1-be7e0c660d39,Outcall,Returns,Return request,,26790a27-2c2c-4b0b-9063-e665e9d26ef8,06/08/2023 23:56,11/08/2023 17:26,11/08/2023 17:28,11-Aug-23,KOTA,LifeStyle,281,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a9d0b71b-4cb3-4675-ae15-1ada2f60c0ec,Inbound,Returns,Reverse Pickup Enquiry,,c59daff9-7096-4ce5-b2f8-7a42f4f2b137,05/08/2023 12:35,11/08/2023 19:53,11/08/2023 19:56,11-Aug-23,MUZAFFARPUR,LifeStyle,222,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
b239c65c-028d-4ba8-9354-bb802f3e1534,Inbound,Order Related,Invoice request,,fa83c963-caff-44ed-9596-de57447345d7,29/07/2023 06:59,11/08/2023 20:18,11/08/2023 20:35,11-Aug-23,ZAMANIA,Home Appliences,37490,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
7a100958-d5bb-431d-974f-983910607bc8,Inbound,Order Related,Delayed,,f81d0472-7258-4635-850c-35679ae256da,03/08/2023 14:07,13/08/2023 11:59,13/08/2023 12:00,13-Aug-23,ALIGARH,LifeStyle,338,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
b936c53f-0651-456b-8cae-8ac0204ef36e,Email,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:32,12/08/2023 18:34,12-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
8e139d9d-4c0b-4548-bc15-90d869003dc3,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:27,12/08/2023 12:03,12-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
ce11717d-f534-46cd-b1f1-1ebede896fd7,Inbound,Order Related,Invoice request,,,,12/08/2023 13:47,12/08/2023 13:51,12-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,3
8a7dbce2-ebc5-4cd3-aecc-8250c81b8472,Inbound,Returns,Missing,Good man,,,12/08/2023 16:24,12/08/2023 16:50,12-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
f2ab8150-45ba-4781-b5e7-8cfb675d4cc9,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 16:47,12/08/2023 17:08,12-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
36371300-01ef-4777-9a08-b0c3cfd05e31,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:43,12/08/2023 16:46,12-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
eabbb652-9fb5-43c3-b04a-45b89692bce4,Inbound,Returns,Reverse Pickup Enquiry,,9d1ce238-9052-43a2-a38f-64f46107fdd4,08/08/2023 13:46,11/08/2023 09:54,11/08/2023 09:56,11-Aug-23,MURBAD,Electronics,3999,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
29dc7aab-cb8b-4e6c-b822-f830777d3da7,Inbound,Returns,Fraudulent User,sometimes people make fake returns and try to fool Shopzilla. because of this real people face problem and have to prove that things gone wrong. please do a favour with geniun people,f3560dd7-cc69-4321-955b-dfbc3355e859,08/08/2023 14:10,11/08/2023 14:27,11/08/2023 14:30,11-Aug-23,SIRSA,Electronics,1598,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
be26b334-b67f-4afb-b84e-0fb8b99a105e,Inbound,Returns,Service Centres Related,,e6a52e35-4f9c-481f-b93d-252b4bb8c34b,30/07/2023 01:37,11/08/2023 14:28,11/08/2023 14:29,11-Aug-23,ALLAHABAD,Electronics,1599,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2c6aa6ee-19d3-40bb-be5f-10601142dc2e,Inbound,Order Related,Delayed,,ed64a504-0d70-42d3-bb98-4827fa5f638c,05/08/2023 20:49,11/08/2023 15:02,11/08/2023 15:04,11-Aug-23,MOGA,Books & General merchandise,299,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
fac0d933-a272-4cc2-96bd-967ab95622c7,Outcall,Returns,Missing,Got quick solution,4451ae4d-4456-4d9e-8ba0-b19abfb536eb,07/08/2023 19:56,11/08/2023 21:00,11/08/2023 21:00,11-Aug-23,THANE,LifeStyle,290,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
e29f2d40-3133-41f5-83b5-081a3c9ad73f,Inbound,Order Related,Priority delivery,,1f5bf425-302c-4639-b27f-0c5ad0cb3a4a,08/08/2023 19:19,11/08/2023 16:22,11/08/2023 16:22,11-Aug-23,KALIYAGANJ,LifeStyle,3399,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
256b497b-4ca0-4484-9fcc-1cac713b8fae,Inbound,Returns,Return request,,fff3ce0d-a6c2-4c2f-a164-613ad0a59fa2,08/08/2023 20:53,11/08/2023 21:24,11/08/2023 21:34,11-Aug-23,NEW DELHI,LifeStyle,699,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fd220696-cd60-4724-9d48-d88e35657efe,Inbound,Returns,Return request,,0d193da6-a1d4-409a-8550-adbef22ed2ef,01/08/2023 14:14,11/08/2023 09:05,11/08/2023 09:27,11-Aug-23,PONDA,LifeStyle,352,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
a9e6df5f-ff51-45af-9926-1768444e6f09,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:52,12/08/2023 07:56,12-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
ef8361c7-b386-4fdb-8c22-27ff3f4dbd6d,Inbound,Cancellation,Not Needed,,,,12/08/2023 15:47,12/08/2023 18:25,12-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d692aeab-f425-47e9-b754-147ca5a99507,Inbound,Order Related,Installation/demo,,,,12/08/2023 16:18,12/08/2023 16:20,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
35d4df82-87ae-447e-bf0e-e9db0a636586,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:27,12/08/2023 16:41,12-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
0b54c6db-e841-4f97-80fd-1c5022f1dfa1,Inbound,Order Related,Delayed,,,,12/08/2023 17:10,12/08/2023 17:12,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
0f834575-5bb7-4875-ade8-09e87395fc7a,Inbound,Order Related,Delayed,,,,12/08/2023 22:48,12/08/2023 23:14,12-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
08785664-9975-4239-bdf4-e430751b533c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:40,13/08/2023 12:52,13-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
f1784a04-89f6-4b85-ac7e-9f9f7a2fbe5f,Inbound,Feedback,UnProfessional Behaviour,Reduce time resolve timing,,,13/08/2023 17:32,13/08/2023 17:32,13-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
acb632df-cb18-4fe5-8b22-f1b33a06b9d2,Inbound,Returns,Reverse Pickup Enquiry,No thanks ,,,13/08/2023 22:35,13/08/2023 22:36,13-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
38401839-d43d-4eda-90ff-69e30bd931d0,Inbound,Order Related,Delayed,,61329551-2534-4e6e-91fa-bb448eec8464,04/08/2023 10:19,13/08/2023 16:28,13/08/2023 16:29,13-Aug-23,SASARA,LifeStyle,799,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
3d4853e3-df23-45ac-b827-ec8c3746dc44,Inbound,Returns,Reverse Pickup Enquiry,,82085a83-61df-4526-b27f-47b739c271e2,31/07/2023 13:55,13/08/2023 15:55,13/08/2023 15:56,13-Aug-23,ARARIA,Books & General merchandise,569,,Melissa West,William Park,John Smith,31-60,Morning,5
0be358ee-4e8b-4f70-b6a0-68f0b263b607,Inbound,Refund Related,Refund Enquiry,,8d09309a-5ae8-4507-9af7-f7b5e2a57839,12/12/2022 20:50,11/08/2023 16:46,11/08/2023 16:50,11-Aug-23,NEW DELHI,Books & General merchandise,284,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,3
1eb232eb-8963-44b4-8ef6-61d6802761fc,Inbound,Returns,Exchange / Replacement,Call support is good understanding ,af5e470a-b6f8-4501-98ea-7eb5cf3338ef,27/07/2023 22:03,11/08/2023 18:33,11/08/2023 18:35,11-Aug-23,AHMEDABAD,Mobile,8999,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4119c057-af13-491b-b785-15ee62916fa2,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:33,12/08/2023 09:36,12-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8b11c479-ef06-429d-ba55-8d2028a77122,Inbound,Order Related,Installation/demo,,,,12/08/2023 13:09,12/08/2023 14:42,12-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
73b3ffc5-bcf3-40b2-8abf-98d5704d94de,Inbound,Order Related,Installation/demo,,,,12/08/2023 12:33,12/08/2023 12:50,12-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
5c110743-f4a5-4577-b673-7b0c729fa5a4,Inbound,Returns,Damaged,No good castumar care ,,,13/08/2023 16:42,13/08/2023 22:39,13-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,1
2b7fec70-eb50-4719-8049-ac2572c631e8,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:24,13/08/2023 17:27,13-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
fdaf44c8-f293-4409-99b7-d039e6b28df8,Inbound,Shopzilla Related,Shopzila Premium Related,,,,13/08/2023 21:22,13/08/2023 21:26,13-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
8475dfc0-ac37-4704-b688-9b94f093a9c8,Outcall,Order Related,Delayed,,d831c588-2ded-4d31-80da-99ae3b984050,11/08/2023 10:30,11/08/2023 20:18,12/08/2023 09:14,12-Aug-23,NEW DELHI,Books & General merchandise,24,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
18e5da7d-9e3c-4200-9351-31c548892938,Inbound,Returns,Reverse Pickup Enquiry,No,,,12/08/2023 16:55,12/08/2023 17:03,12-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,3
f4101849-28a6-44b8-b51f-a8e1213fad01,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:13,13/08/2023 11:29,13-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
4f489dcc-d32c-4a1c-84ae-a36901a60f41,Inbound,Returns,Wrong,,,,13/08/2023 14:21,13/08/2023 14:26,13-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,4
1cced7e0-a5a4-4ed7-8b41-72589ce24764,Inbound,Returns,Reverse Pickup Enquiry,More easy policy ,,,13/08/2023 20:14,13/08/2023 20:18,13-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
9e1a05ce-a450-4d29-8c21-bde1e69093d6,Outcall,Returns,Exchange / Replacement,,f77eaded-0214-459c-8feb-696fb324adc7,04/08/2023 00:01,10/08/2023 11:46,12/08/2023 13:14,12-Aug-23,AURANGABAD,Mobile,9999,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c15c0940-8733-4cc9-9ab1-495397d32b29,Inbound,Refund Related,Refund Enquiry,Good service ,542e3ad5-2aa4-4656-ba2b-d96623e47954,07/08/2023 20:28,11/08/2023 10:32,11/08/2023 10:40,11-Aug-23,MUMBAI,Electronics,2199,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
0127872c-5658-4f72-8707-3bc44fcc652c,Inbound,Order Related,Order status enquiry,,38899873-cfed-43c8-8068-e8bff2118aac,05/08/2023 14:11,12/08/2023 08:40,12/08/2023 08:44,12-Aug-23,SURAJPUR,Electronics,1598,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
647f87a9-282b-4047-8a75-a6f6cbd22579,Inbound,Order Related,Installation/demo,,71a34ea1-c3fa-485a-8732-872b1384150f,08/08/2023 16:26,10/08/2023 21:13,11/08/2023 07:38,11-Aug-23,CHENNAI,Home Appliences,12499,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
5a052a65-14ff-4bf4-8454-21ac82c0f5de,Inbound,Feedback,UnProfessional Behaviour,,8bf0f94e-6531-4d09-ad76-6052f368fd02,10/03/2023 11:08,11/08/2023 09:56,11/08/2023 09:57,11-Aug-23,GHAZIABAD,Home Appliences,41500,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
f80ac709-6bf6-45c0-880c-eefcda936950,Inbound,Returns,Wrong,,6f722f34-2b6f-4ab0-8824-56b91c99dc00,07/08/2023 08:29,11/08/2023 16:32,11/08/2023 16:37,11-Aug-23,LUCKNOW,LifeStyle,3172,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
433537e9-fbef-4319-a64b-1b1c28ee9ba8,Outcall,Cancellation,Not Needed,,,,13/08/2023 11:48,13/08/2023 12:38,13-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
112e4e02-fc47-4f42-91d2-f0445cefedf3,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 14:05,13/08/2023 14:16,13-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
972f6820-2baf-4403-a5b4-aae46b785f43,Inbound,Returns,Service Centres Related,Enrich your support system ,,,13/08/2023 23:16,13/08/2023 23:18,13-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
62aef075-d323-4c4b-a651-238c69477dab,Inbound,Returns,Return request,??? ???? ??? ?? ???????? ???? ????? ????? ?? ??? ?? ???? ?? ??? ?? ??????? ???? ??? ?? ?? ?????? ????? ???? ??? ???? ????? ????? ?? ??? ?? ???????? ????-???? ???????,5b8d76d6-65cd-4f72-a560-ff52ac8167f8,01/08/2023 08:28,11/08/2023 09:24,11/08/2023 09:28,11-Aug-23,ABU ROAD,Electronics,999,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
920ae7f5-fb61-4c7c-b14b-84051a923733,Inbound,Shopzilla Related,General Enquiry,Talked to   she is best Shopzilla exicutive she solved my problem quickly thankyou soo much ,,,11/08/2023 14:01,11/08/2023 14:11,11-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c0af3fd5-34e7-4035-ad85-3b4dc328284f,Inbound,Product Queries,Product Specific Information,Customer executive kept my call on hold nd he didn't retanter,,,11/08/2023 15:46,11/08/2023 15:47,11-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
0b8bcb28-9a64-43fa-8033-26a782677d7c,Inbound,Returns,Return request,,64269b5a-1002-4bf3-bacd-30df94782b7c,05/08/2023 23:30,11/08/2023 23:21,11/08/2023 23:22,11-Aug-23,HARDOI,Electronics,1499,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
75d2bbce-97c0-44e7-865d-ad91cbadb38d,Inbound,Returns,Service Centres Related,,,,12/08/2023 12:03,13/08/2023 10:48,13-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
575de80f-979e-4eff-99b8-ff58b255753b,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 17:55,13/08/2023 17:08,13-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
d7ac68c9-54b1-4fbc-86d0-adba80142e19,Inbound,Returns,Fraudulent User,Very strong support,,,13/08/2023 08:26,13/08/2023 08:32,13-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
5cd652a1-c47d-4b1b-9f74-ea226015fa32,Outcall,Order Related,Order status enquiry,,,,13/08/2023 21:23,13/08/2023 21:26,13-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
60e9f820-f4bd-4d3c-9c57-4c2bd0d9af58,Outcall,Returns,Service Centres Related,"We have called your mechanic twice but he was not able to identify the cause. I have been trying consistently to get issue resolved, but in vain. Please look into the matter seriously or i will lodge a complaint in consumer forum. Regards",18a188fb-4567-4cf5-9360-e4841d992862,,11/08/2023 11:08,11/08/2023 11:17,11-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
d7c42103-3a34-45f0-97e9-b38196f90fe6,Inbound,Order Related,Order status enquiry,I am happy to support Shopzilla ,31da79e6-0ed1-4a4b-a0e5-9f37e3d44138,11/08/2023 12:07,11/08/2023 12:22,11/08/2023 12:23,11-Aug-23,LALGANJ,Books & General merchandise,28,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
84c18b9d-01c6-4d8c-a2b8-4ee49a693bbd,Inbound,Returns,Reverse Pickup Enquiry,,45df7d5c-16f0-48c9-8aab-2900bfece0df,08/08/2023 07:08,11/08/2023 13:22,11/08/2023 13:33,11-Aug-23,GADAG,Books & General merchandise,1104,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
2492b324-d134-493a-9d69-5f6d96f7940c,Inbound,Returns,Reverse Pickup Enquiry,,996d11d0-8f77-46c5-9776-cf5bfdb743e0,07/08/2023 14:37,11/08/2023 15:28,11/08/2023 15:29,11-Aug-23,DEHRADUN,LifeStyle,569,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
66ae8916-974b-490b-8711-6e7b09a0045d,Inbound,Feedback,UnProfessional Behaviour,Overall experience for customer support was awesome ,,,12/08/2023 21:38,12/08/2023 22:16,12-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
0458884d-dd9b-4bfc-b601-19cd1f9b2bbd,Inbound,Order Related,Delayed,,6bf752b6-a0ed-4f0a-892e-a3ec21844aa9,02/08/2023 02:39,13/08/2023 17:03,13/08/2023 17:12,13-Aug-23,SRINAGAR,Books & General merchandise,2430,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
ad942f0b-1659-45d4-8414-f27f4781a587,Inbound,Order Related,Order status enquiry,,16a1df2a-04a6-4dbf-a39a-1683f8f8e77e,03/08/2023 23:48,13/08/2023 09:24,13/08/2023 10:14,13-Aug-23,JIND,Furniture,24900,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,3
1958e831-815d-4650-bd19-313fff206398,Inbound,Order Related,Invoice request,Best support.....,0d638503-a885-47df-9813-f0fe5f3588eb,07/08/2023 23:19,11/08/2023 00:59,11/08/2023 01:03,11-Aug-23,PUNE,Electronics,1599,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,3
1f11b7c6-8b3a-421b-87f4-9a7addd64ef7,Outcall,Returns,Reverse Pickup Enquiry,,b97809af-8d9d-4477-8406-dbbe7e3bd9cf,08/08/2023 14:33,11/08/2023 06:59,11/08/2023 07:04,11-Aug-23,HINDUPUR,Books & General merchandise,106,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
6e30a070-b445-4501-a6fa-a728194a196e,Email,Order Related,Installation/demo,,,,12/08/2023 09:31,12/08/2023 09:33,12-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
f5f70f5c-87e7-43fd-82a0-a02e21cef896,Inbound,Returns,Product related Issues,,,,12/08/2023 17:40,12/08/2023 20:53,12-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
e21ab676-03cd-4871-bc38-142e8a70f4ba,Inbound,Returns,Wrong,All delivered to open box,,,13/08/2023 13:48,13/08/2023 14:01,13-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
6fdd6a5b-7f6c-47ea-adf8-a7bfebbf14a9,Inbound,Returns,Fraudulent User,,,,13/08/2023 09:23,13/08/2023 10:16,13-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
58749714-2131-46e7-a2e1-7731d14faa09,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 18:26,13/08/2023 18:40,13-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
8d8382f2-5b5a-4c25-b045-f7c89bfa9a03,Outcall,Order Related,Delayed,,f5a682e4-6eaa-486c-9e65-ef93252f4bf2,04/08/2023 12:53,11/08/2023 16:54,11/08/2023 17:07,11-Aug-23,MORADABAD,Mobile,32999,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
9e2f6052-1779-4e3f-89b6-cde8469d4ae0,Inbound,Returns,Missing,,41a96548-6e50-449a-8932-189da6c6b2f7,04/08/2023 15:08,11/08/2023 16:16,11/08/2023 16:18,11-Aug-23,MUMBAI,LifeStyle,439,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
d04a8ae7-f421-435f-982e-1689700e3e55,Inbound,Feedback,UnProfessional Behaviour,,714f2fd7-6be2-4fe4-a0a7-aa0a4233116a,02/08/2023 14:39,11/08/2023 09:47,11/08/2023 12:10,11-Aug-23,CHAKIA,LifeStyle,381,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
78796976-4f6a-4779-ac8a-6f60f3c38735,Outcall,Feedback,UnProfessional Behaviour,,3bb9bb8e-fdc6-46df-a4fd-b4914241ced7,07/08/2023 21:12,11/08/2023 17:51,11/08/2023 18:47,11-Aug-23,SULTANPUR,Books & General merchandise,305,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
e2a00ab8-d4c2-4b42-a2a1-a9263fcbdb3a,Inbound,Returns,Service Centres Related,Good ,49681661-b531-44cb-8f2b-1a28400b000c,21/02/2023 11:58,11/08/2023 18:44,11/08/2023 18:45,11-Aug-23,MUMBAI,Electronics,414,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
276efbb4-bb27-433e-9111-aa42e62f5397,Inbound,Order Related,Seller Cancelled Order,,14747e34-2ff1-43bf-8a84-612348ef68a6,10/08/2023 14:24,11/08/2023 19:11,11/08/2023 19:23,11-Aug-23,MEERUT,Mobile,13990,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
1797ae4c-de70-4637-ad02-31f678d3abcd,Inbound,Payments related,Online Payment Issues,Good behaviour and give best solutions ,,,11/08/2023 23:44,11/08/2023 23:45,11-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
62285cfe-db7d-485e-adb4-9659ae722fa1,Inbound,Order Related,Delayed,,,,13/08/2023 00:33,13/08/2023 11:38,13-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
db06b5be-fc4e-4da2-adfd-fea58568f537,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 20:06,13/08/2023 20:18,13-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
079d8156-8594-4e9e-a462-05d8fe505369,Outcall,Order Related,Delayed,,e310cf4c-747d-4292-be69-36e0b0eb9c3d,30/07/2023 15:04,13/08/2023 08:27,13/08/2023 08:27,13-Aug-23,MANCHAR,Books & General merchandise,1515,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
707a674e-4152-41b2-bb29-eea8b9939e33,Inbound,Cancellation,Not Needed,,9b6ec847-5502-41bb-97f7-684d59b7b9a8,05/08/2023 10:48,12/08/2023 20:56,12/08/2023 20:57,12-Aug-23,MANAVADAR,Books & General merchandise,388,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
b43c0d3e-8bfa-4f4b-ab02-924f39650ccc,Inbound,Order Related,Delayed,,557ea4dc-f465-437a-9caf-d5ec18adcafe,05/08/2023 08:15,11/08/2023 13:58,11/08/2023 14:02,11-Aug-23,,Electronics,1197,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
965ee9eb-35ff-4f03-b04c-97d97799a804,Inbound,Returns,Reverse Pickup Enquiry,,99fe0493-d182-4425-83e5-c72308f0d131,05/08/2023 09:51,13/08/2023 10:31,13/08/2023 18:25,13-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,1239,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3328379c-c668-4067-8a42-73bf58b983c0,Inbound,Returns,Reverse Pickup Enquiry,,8882765c-7cc8-4790-b74d-bcd295c67e00,31/07/2023 17:49,10/08/2023 18:40,12/08/2023 10:55,12-Aug-23,DIBRUGARH,LifeStyle,734,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a469e818-4923-45e4-8c4c-ff4de4d8736f,Inbound,Returns,Wrong,,ecdcbce1-61d3-432b-b1d7-aef5f2ea6bec,04/08/2023 22:29,11/08/2023 00:06,11/08/2023 00:07,11-Aug-23,SURAT,Books & General merchandise,949,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,4
d6cc774c-2d95-4380-a75f-9bcb7f070bd3,Inbound,Returns,Reverse Pickup Enquiry,They are unable to resolve my problem.,ace5dfe9-29a9-4499-9c6d-d955a87b076b,07/08/2023 13:21,13/08/2023 11:23,13/08/2023 13:06,13-Aug-23,NEW DELHI,LifeStyle,1037,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
d432b0f4-2770-4415-bde1-1ec8c3bf3ff1,Inbound,Returns,Reverse Pickup Enquiry,Good,9a048a6b-7b1f-42c6-b294-93da91e8c255,08/07/2023 23:24,12/08/2023 17:01,12/08/2023 17:11,12-Aug-23,NARNAUL,Electronics,64990,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,4
d294e934-d81c-4631-a7ea-fa8490006233,Inbound,Returns,Reverse Pickup Enquiry,,979abce2-bf26-44c3-8511-72b0e1004560,25/07/2023 09:31,11/08/2023 23:53,11/08/2023 23:53,11-Aug-23,CHENNAI,Electronics,1499,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
1d11a55b-8f15-474d-92bf-c65a6fcc4332,Outcall,Shopzilla Related,General Enquiry,,,,12/08/2023 00:44,12/08/2023 00:44,12-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
e75b1a99-e153-4b4c-866d-b28ff405d09c,Inbound,Shopzilla Related,Signup Issues,More options,,,13/08/2023 12:37,13/08/2023 13:15,13-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
52289123-6ea2-4371-9a78-0037897b6f0b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:06,12/08/2023 20:10,12-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a023b48a-aa91-44e4-ab66-1258a0034b9a,Inbound,Cancellation,Not Needed,I like it ,,,13/08/2023 09:50,13/08/2023 09:51,13-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2d2d0063-3c7a-4600-9350-5707a9a4b769,Inbound,Refund Related,Refund Related Issues,Very gud customer service,,,13/08/2023 22:52,13/08/2023 22:53,13-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
834ff5d9-61ed-42bb-9daa-fd17e78564c0,Inbound,Payments related,Payment related Queries,,,,11/08/2023 15:03,11/08/2023 15:04,11-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
c5a99097-4ab3-4d0b-9ba4-4456f4da9edd,Inbound,Refund Related,Refund Related Issues,Not bad,6a79163a-15ad-4fa5-86d8-836f16f06d78,08/07/2023 08:13,13/08/2023 15:50,13/08/2023 15:52,13-Aug-23,BETIA,LifeStyle,629,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
fe24848b-e3dd-4e06-8486-7d3d3e98042d,Outcall,Cancellation,Return cancellation,,19cfad42-ca94-44d6-b38c-3d2577b3ed9b,09/08/2023 13:38,11/08/2023 14:32,11/08/2023 14:39,11-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,899,496,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
9c5f91e9-8905-48a3-abc0-1986cee604e6,Inbound,Order Related,Order status enquiry,,b5861792-4a9f-419d-aa5b-f009cbd15d02,10/08/2023 08:38,12/08/2023 10:29,12/08/2023 10:32,12-Aug-23,PUNE,Mobile,11999,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
216a4686-df41-421a-b24f-909ec9082bd6,Email,Order Related,Delayed,"The Shopzilla executive was very polite in nature and understanding but the only problem I had was that I wanted to know the exact reason for the delay but I go to know the same reason which I knew earlier and I'm asked to wait till 16 Aug. so let's wait until 16Aug.Other than that calling experience was good, simple very formal Thank you ",23c9a668-e8e9-4582-8383-a0a64e19676e,06/08/2023 13:53,13/08/2023 08:50,13/08/2023 08:52,13-Aug-23,DEHRADUN,LifeStyle,644,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
2a19859f-62e2-47d6-8d13-82be9c5efe69,Inbound,Returns,Wrong,,113f642b-7ffd-4db1-a8cb-bb9c21733319,03/08/2023 11:21,11/08/2023 15:29,12/08/2023 11:29,12-Aug-23,KANPUR,LifeStyle,2099,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
e57e3131-1629-4514-a1ef-0594468fd014,Inbound,Returns,Fraudulent User,,,,12/08/2023 08:40,12/08/2023 08:45,12-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
fc234a86-f2bf-434a-8317-0e6948aa7f49,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 19:23,12/08/2023 19:25,12-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
cb6ade01-b129-4e70-9567-1ca42d3ef566,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:06,12/08/2023 21:17,12-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
49e93a62-f724-4d94-9d18-db3b28c247d9,Inbound,Returns,Reverse Pickup Enquiry,Good response of customer care,,,13/08/2023 13:05,13/08/2023 14:39,13-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,4
3988181f-fd41-47e1-8577-150d341d481c,Inbound,Order Related,Order status enquiry,,2645720e-049a-4ade-b259-bbb0e6927444,04/08/2023 17:44,11/08/2023 10:56,11/08/2023 10:57,11-Aug-23,CHENNAI,Mobile,82999,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7f2d9a78-d984-44f4-b419-d10d384d437f,Inbound,Order Related,Delayed,,d594b6e2-cb7f-48b6-872f-758d68692d0b,01/08/2023 08:16,12/08/2023 18:05,12/08/2023 18:19,12-Aug-23,JAIPUR,LifeStyle,229,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
52e07447-d07c-40c3-b6e6-21c907025768,Inbound,Returns,Reverse Pickup Enquiry,Very ,2285d7d5-fe17-40f6-8bd3-b8cdf8db9e6f,04/08/2023 08:45,11/08/2023 16:53,11/08/2023 16:58,11-Aug-23,CHAS,LifeStyle,499,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,5
b1536cb7-2290-48cc-85ed-c45222df87a4,Outcall,Returns,Missing,,39878b4f-5bcd-4576-a9ad-80dcb8fe8ef5,08/08/2023 14:45,11/08/2023 20:12,11/08/2023 21:08,11-Aug-23,SAGAR,Electronics,799,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
052459e0-8852-4835-857b-d12616f25888,Inbound,Returns,Reverse Pickup Enquiry,Very good ,859bfbbe-a8ba-47ea-a7bd-0d4a578e9532,05/08/2023 17:57,11/08/2023 17:31,12/08/2023 07:34,12-Aug-23,UTRAULA,LifeStyle,269,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
edc96b1d-599a-46b2-ab98-f64332e7f808,Inbound,Returns,Reverse Pickup Enquiry,,91bb28b6-346e-4dec-8793-3d2bb136d27b,08/08/2023 17:54,11/08/2023 19:02,13/08/2023 10:18,13-Aug-23,LUCKNOW,LifeStyle,561,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
30634d5a-0a85-420a-a3d1-a14235594499,Inbound,Returns,Damaged,,bae9afe3-cebc-40d0-99e1-09f87387a496,08/08/2023 23:06,11/08/2023 22:16,11/08/2023 22:19,11-Aug-23,PEHOWA,Books & General merchandise,381,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
039c2e94-f137-4733-9f7b-7e218eead528,Email,Returns,Reverse Pickup Enquiry,,1d8d0ed2-19ba-43e1-b878-ec001fb5eaeb,24/07/2023 20:36,11/08/2023 21:00,11/08/2023 21:01,11-Aug-23,PURNIA,LifeStyle,599,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
01aff4b4-4e80-44ce-8c36-0b0e8da95c44,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:13,13/08/2023 08:16,13-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cba2f3bf-ae2c-4378-87e1-ccc6d23bea15,Inbound,Returns,Return request,,,,13/08/2023 13:39,13/08/2023 13:48,13-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
e9433bfa-6b02-4e6b-b8e4-a0d34f8972ea,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:12,13/08/2023 17:13,13-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
c1ddae40-f987-4da8-89ea-5975a43bb738,Inbound,Returns,Return request,,,,13/08/2023 18:32,13/08/2023 19:07,13-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
da8b455f-2fd9-4420-954b-58b10c800338,Inbound,Returns,Reverse Pickup Enquiry,,2c736799-4f35-4cbe-b27f-46d2cdc60a8b,03/08/2023 23:11,11/08/2023 09:26,11/08/2023 09:27,11-Aug-23,SHILLONG,LifeStyle,3499,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
983ee00f-bdf3-4c04-aa90-54bd633ddce3,Inbound,Returns,Return request,,89d44305-2649-43af-aa75-4eefe7207c85,06/08/2023 19:16,11/08/2023 10:25,11/08/2023 10:27,11-Aug-23,BHADRAK,Electronics,1699,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
215874e0-5db9-4b27-b7cc-bfc4b662b51b,Inbound,Order Related,Order status enquiry,,da48b9d6-0a98-48a2-8912-56806319d5de,11/08/2023 13:16,11/08/2023 15:29,11/08/2023 16:08,11-Aug-23,PUNE,Electronics,1599,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
5298576f-fbf4-40f9-8967-c1dc21c02bae,Outcall,Order Related,Order status enquiry,,,,12/08/2023 13:30,12/08/2023 13:34,12-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
b5fc9b66-b9ad-4de5-9323-10742f5f73bb,Inbound,Order Related,Delayed,Very good ,,,12/08/2023 18:03,12/08/2023 20:05,12-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
2dcab3a5-bb4a-4b8d-8bec-548d15fd9cf0,Inbound,Returns,Return request,,,,12/08/2023 18:02,12/08/2023 18:06,12-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
20899874-1cc6-4bfb-be29-03a9d73d292c,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:38,12/08/2023 20:46,12-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,4
069094b8-e3bf-4290-bf2b-006549f3c7bb,Inbound,Order Related,Order status enquiry,Support wise it's good but need to resolve the issues ASAP from your side ,6cefd4a9-8799-43d0-ac5f-ac128b06be1e,07/08/2023 23:44,11/08/2023 15:06,11/08/2023 15:08,11-Aug-23,ANANTAPUR,Electronics,1579,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
3cbf55b3-0bbf-4aed-8bf7-a242b630e6b6,Inbound,Returns,Reverse Pickup Enquiry,Give customer service number also in your site,8e2e9f0e-4818-4a98-9a4a-6793d363a57c,08/08/2023 15:13,11/08/2023 19:00,11/08/2023 19:05,11-Aug-23,FARIDABAD,LifeStyle,2149,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
a3ce255c-ae17-49f6-9c00-1bd1935c8440,Inbound,Returns,Reverse Pickup Enquiry,,6a5cfb83-a41c-47e5-8a61-5b85d12240c8,17/07/2023 09:28,11/08/2023 20:25,11/08/2023 20:35,11-Aug-23,SIKAR,Mobile,31999,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
3253a73d-0d6c-4086-bb4d-268cb46655e2,Inbound,Returns,Reverse Pickup Enquiry,,2ca1ff98-26b3-40a0-9b08-c0794187fafd,09/08/2023 15:03,11/08/2023 21:47,11/08/2023 23:06,11-Aug-23,AGRA,LifeStyle,458,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
16d6291e-527d-413a-9460-108cdc602349,Inbound,Returns,Return request,Good ,,,12/08/2023 21:14,12/08/2023 21:15,12-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
3ed90c11-e431-4de0-8f83-82c4cdaae804,Email,Order Related,Installation/demo,,1a72c218-dd79-4bed-8eda-32d5a58d1b1c,05/08/2023 18:24,12/08/2023 10:48,12/08/2023 10:57,12-Aug-23,GHORAMARI,Home Appliences,15990,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
d43000e4-858c-46c9-b089-9533bb15fac5,Inbound,Feedback,UnProfessional Behaviour,,f559dc08-a37c-441c-bbc5-cfe34cd2d816,27/07/2023 22:43,11/08/2023 11:33,11/08/2023 11:40,11-Aug-23,LATUR,Electronics,1499,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
0bd6306d-a7c6-427c-a4aa-96b187e44453,Inbound,Cancellation,Not Needed,,c9ae1815-9d0b-4526-87c3-1b3782a4b86d,22/07/2023 21:13,13/08/2023 16:45,13/08/2023 16:49,13-Aug-23,PALWAL,Home Appliences,29490,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
86d6acb1-aeb3-4c2b-9c5e-ca4e19a5f9c4,Inbound,Order Related,Installation/demo,,d31b24ba-de7e-41c2-a419-869fd90497e1,09/08/2023 09:29,12/08/2023 00:52,12/08/2023 00:53,12-Aug-23,UDUMALPET,Electronics,1699,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
e77d8810-5780-484c-a261-4050c2885c5c,Inbound,Order Related,Delayed,Nothing ,,,13/08/2023 12:55,13/08/2023 13:03,13-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
76d7e70f-5b38-4a0b-a498-d310d5da0e25,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:33,13/08/2023 22:35,13-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cc8078a5-2575-4af2-be54-a20cd39988ae,Inbound,Order Related,Invoice request,,31faff8d-e1ee-414f-84f3-f686ea664d8d,08/08/2023 02:20,11/08/2023 09:04,11/08/2023 09:09,11-Aug-23,NEW DELHI,Electronics,1399,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
799dd187-6beb-4e8b-aad4-c1ab8cd71ac8,Inbound,Shopzilla Related,Shopzila Premium Related,,e121621d-aadf-4ac5-a21c-6c3571d079c3,05/08/2023 10:55,11/08/2023 09:19,11/08/2023 09:23,11-Aug-23,LUCKNOW,Books & General merchandise,565,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
f1a649d6-2fb6-4ce9-96b8-0e5cf83d3328,Inbound,Returns,Return request,,e73b1b75-9458-4b18-b40b-3410f14726ee,04/08/2023 20:09,11/08/2023 11:15,11/08/2023 11:17,11-Aug-23,NAVSARI,LifeStyle,532,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
4a33c2b5-751e-4493-a0c7-c6bf3dd4d6bb,Inbound,Order Related,Order status enquiry,I m very happy to talk with the particular executive ,ccbdef8d-38d9-48db-af2f-cf828f671763,01/07/2023 05:09,11/08/2023 12:15,11/08/2023 12:23,11-Aug-23,SUNDARGARH,LifeStyle,699,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
30b25cb3-5aad-4b84-b091-32c18b99e8ed,Inbound,Returns,Reverse Pickup Enquiry,,5c425668-ed2d-4586-8d6e-53d1eeffe8e5,22/06/2023 11:21,13/08/2023 11:04,13/08/2023 11:16,13-Aug-23,KATIHAR,Home Appliences,17490,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
ca7bfdd1-87da-40a2-b66e-578afb6e3620,Inbound,Returns,Reverse Pickup Enquiry,,aa1acac0-4383-4bf0-82ae-d48878bebf80,02/08/2023 10:28,11/08/2023 16:14,11/08/2023 16:24,11-Aug-23,MAINPURI,Books & General merchandise,240,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
e2905380-4ce9-453c-a60d-6f61053e9094,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 18:09,11/08/2023 18:10,11-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
10c0a4b7-6fa8-441e-a6c9-d017d216332b,Email,Returns,Fraudulent User,,d5e95c31-9d01-4839-b0ea-5da6bcf825ef,07/08/2023 14:10,12/08/2023 15:17,12/08/2023 15:18,12-Aug-23,HOWRAH,LifeStyle,1050,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a19491a2-086c-4596-923d-16a856474805,Inbound,Order Related,Installation/demo,You are doing very nice guys ,,,12/08/2023 09:28,12/08/2023 09:29,12-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
a57006d5-f589-47d7-8025-639762eb30d6,Inbound,Order Related,Order status enquiry,Delayed delivery too much.,,,13/08/2023 15:41,13/08/2023 16:32,13-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
5baedae4-8376-41ad-8a8b-1acb822a4fc9,Inbound,Returns,Return request,,,,13/08/2023 16:59,13/08/2023 17:10,13-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
4e953a29-46b6-4c4e-ad0e-034fbd77e619,Inbound,Returns,Missing,,2e5c9853-9cf0-49af-8d18-744dfbd73a28,03/08/2023 17:15,11/08/2023 20:54,11/08/2023 21:00,11-Aug-23,DEHRI ON SONE,Electronics,799,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bc91aec9-9987-4161-8ebc-3ff33291abbf,Inbound,Returns,Reverse Pickup Enquiry,,79d7d506-49c7-4b77-bedf-417f865eab7f,10/07/2023 21:32,11/08/2023 22:45,11/08/2023 23:02,11-Aug-23,KANPUR,Home,8064,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,3
3140e2ae-c3af-4791-bee4-49a657bf1ead,Inbound,Returns,Reverse Pickup Enquiry,Oraf,,,12/08/2023 11:26,12/08/2023 11:33,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,1
baa2a01e-d51a-4d7f-a651-635b042c7f49,Outcall,Offers & Cashback,Other Cashback,,,,12/08/2023 13:06,12/08/2023 13:08,12-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,4
17770337-d150-4cb3-b3f7-36b8b0db9047,Inbound,Returns,Fraudulent User,,,,13/08/2023 08:11,13/08/2023 08:44,13-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
41360976-9fbc-457b-a984-beb5a75f2522,Inbound,Returns,Reverse Pickup Enquiry,Very good conversation ,,,13/08/2023 14:12,13/08/2023 14:12,13-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
f11ecdde-0850-49f9-adaa-ca91dd3887e3,Inbound,Returns,Return request,Thank u   ??,,,13/08/2023 15:11,13/08/2023 15:22,13-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
569765e7-7e0f-4255-a622-827b343622fa,Inbound,Returns,Reverse Pickup Enquiry,V good,a95b7d5b-7afa-43c1-8c00-111d47c5e576,18/07/2023 17:22,12/08/2023 09:56,13/08/2023 12:08,13-Aug-23,BAIHAR,Home Appliences,1479,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9a5f1ed8-7698-4e47-b83a-5806b886343f,Inbound,Order Related,Delayed,,2eb9e3cc-704d-4e30-992a-2f446d61eb0a,07/08/2023 17:50,12/08/2023 14:56,12/08/2023 14:59,12-Aug-23,JHARSUGUDA,Electronics,1599,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
bb8f1fed-afeb-40a6-9b75-39b5d947bc6c,Inbound,Returns,Return request,,579b6269-aec0-4221-ae30-12e257526806,07/08/2023 06:39,11/08/2023 07:39,11/08/2023 07:40,11-Aug-23,HISAR,LifeStyle,484,,Timothy Grant,William Park,John Smith,31-60,Morning,5
a8b035a6-f36e-4039-ac3b-6d61958f8948,Inbound,Returns,Reverse Pickup Enquiry,rude behaviour of customer executive and he unable to solve my problem.,b6bb4509-99d9-410b-99b7-357755a8e084,03/08/2023 12:53,11/08/2023 09:38,11/08/2023 12:37,11-Aug-23,BULDHANA,Furniture,12999,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,2
41064f57-f643-4360-8ade-709c24116f5d,Inbound,Order Related,Invoice request,,bf505517-37a7-4581-8b75-9de97c27a6f7,06/08/2023 13:59,11/08/2023 09:50,11/08/2023 09:53,11-Aug-23,JAIPUR,Electronics,865,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
87bd993b-dbdc-453e-8abf-5081770d6310,Inbound,Returns,Reverse Pickup Enquiry,,a4c73054-54f1-4c96-9a37-13ac915cbed7,06/08/2023 19:39,11/08/2023 14:06,11/08/2023 14:08,11-Aug-23,KOLKATA,Electronics,1599,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
a1d6855d-aad1-434a-9e55-d2866415c6d5,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 10:42,12/08/2023 11:05,12-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
5e89cb31-40d5-47a2-8edc-ba282af574a7,Inbound,Product Queries,Product Specific Information,"Request Holding the calls I will be boring that times, please play do better old is gold songs. Thank you?????",,,12/08/2023 11:10,12/08/2023 11:26,12-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
94bda60e-e3d5-4dd1-b9a4-3bf4219075f8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:35,13/08/2023 19:41,13-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,4
132973e0-1f16-468f-ab5c-64be7a5b36f7,Inbound,Cancellation,Not Needed,Thanks for informing,bf6c79c0-d44d-4e21-9713-7dc06693c767,08/08/2023 21:35,12/08/2023 17:51,12/08/2023 18:05,12-Aug-23,BIKANER,Mobile,6999,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d1d1057e-b6ae-4a65-a090-7806cf3a5f84,Inbound,Returns,Return request,,b24bbb79-2d23-45df-8ae8-80522117b528,07/08/2023 14:04,11/08/2023 08:36,11/08/2023 08:40,11-Aug-23,DARBHANGA,Books & General merchandise,420,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
fca379d2-a0c7-4381-909d-d734494da00a,Inbound,Returns,Wrong,,3586a863-d95d-4ac6-9740-85577dd1be39,06/08/2023 11:56,11/08/2023 19:07,11/08/2023 20:52,11-Aug-23,MUMBAI,Books & General merchandise,1068,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,4
05d70534-da99-4d3b-b333-27335fb55bd8,Inbound,Offers & Cashback,Instant discount,,,,13/08/2023 22:41,13/08/2023 22:42,13-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
dc3305e8-c7ef-443c-bd64-3abf4ad6b5d1,Inbound,Order Related,Installation/demo,,1254b6e4-1194-4444-bf2e-c42638983be3,21/04/2023 19:29,10/08/2023 21:51,11/08/2023 21:37,11-Aug-23,MEDINIPUR,Home Appliences,4135,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
730f24b3-5bca-40ca-8fb3-b4c307c06809,Inbound,Returns,Missing,,,,12/08/2023 09:22,12/08/2023 09:44,12-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6a281b98-3b56-4124-b13a-8b0b58116d89,Inbound,Product Queries,Product Specific Information,No,,,12/08/2023 11:47,12/08/2023 11:57,12-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,1
054a3630-bc3b-4735-9b4c-974b8120fd1d,Inbound,Returns,Fraudulent User,,,,12/08/2023 19:18,12/08/2023 19:20,12-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,4
eaa1808a-0b09-452e-9a20-b633e31c6c36,Inbound,Returns,Missing,,,,13/08/2023 14:26,13/08/2023 14:56,13-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
12dd40e5-199f-4f60-89f2-751005cf416b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:45,13/08/2023 21:53,13-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
8dc286cb-a325-400c-ac20-add476d85cfb,Inbound,Returns,Return request,,,,13/08/2023 23:08,13/08/2023 23:12,13-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
5f7be319-8640-49fd-a2c6-7fcc127eea09,Inbound,Order Related,Order status enquiry,Excellent ,d00ce302-74aa-4ac2-8533-1b8c59542eca,04/08/2023 08:20,10/08/2023 19:34,12/08/2023 11:31,12-Aug-23,JAIPUR,Mobile,57999,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
37d22eae-3889-490c-9ede-a57c8bb760b5,Inbound,Returns,Reverse Pickup Enquiry,"I am very satisfied with the customer service you provided me,Please try to solve my problem asap.thank you????",b7501216-47c1-4ea6-87d5-26819204d0ea,05/08/2023 08:00,11/08/2023 12:05,11/08/2023 12:10,11-Aug-23,SIKAR,LifeStyle,227,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
2619b243-558c-4f24-95d3-8b7c1c102d89,Inbound,Refund Related,Refund Related Issues,,06824ad9-1cd7-4a06-80f8-7d3ea8c0ab31,30/07/2023 17:12,11/08/2023 14:26,11/08/2023 14:41,11-Aug-23,TRIVANDRUM,Books & General merchandise,529,,William Morris,Ethan Tan,John Smith,>90,Morning,5
919d8977-5e78-4ada-bffb-543d38fffb04,Inbound,Returns,Fraudulent User,,ce6495e3-1137-4819-84f5-a4ea476b498e,04/08/2023 11:24,11/08/2023 16:49,11/08/2023 16:53,11-Aug-23,BASTI,Books & General merchandise,69,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
58c09bd3-6ddc-4e70-9f22-d786ced59a8e,Inbound,Order Related,Invoice request,,6b699f42-f562-4b3c-84b1-dff544d1392f,06/08/2023 23:03,11/08/2023 22:48,11/08/2023 22:52,11-Aug-23,MYDUKUR,Electronics,1299,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
cb39c5b5-f480-4d33-9bf0-763eafab329f,Outcall,Product Queries,Product Specific Information,Worst service I have feel,,,12/08/2023 18:27,12/08/2023 18:42,12-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,1
c1281c8a-5a35-4dae-8476-123902a28771,Inbound,Order Related,Delayed,,,,12/08/2023 20:44,12/08/2023 20:46,12-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
4f933c03-25fe-43cd-8d34-9a3225866f02,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:34,13/08/2023 19:25,13-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
3302c2a0-ae3d-4eea-a161-b476fbc9f169,Inbound,Returns,Fraudulent User,,28ea3fde-3a7b-4c2e-8944-f284b5dc543e,02/08/2023 12:17,11/08/2023 12:22,11/08/2023 13:40,11-Aug-23,CHAIBASA,Books & General merchandise,750,,William Carey DVM,William Park,John Smith,61-90,Evening,5
87fd79ab-b187-45a9-ab11-c72588b8b436,Inbound,Returns,Service Center - Service Denial,,56e9238b-141f-4cde-b15d-6b459d4cd0b6,05/08/2023 16:44,09/08/2023 17:24,11/08/2023 07:22,11-Aug-23,SANDILA,Electronics,2199,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
2d90bb10-2c54-44a2-9f17-2d84af82ef33,Inbound,Returns,Fraudulent User,No,6c8be736-849e-4f82-a7de-ce9d45427190,01/08/2023 22:04,11/08/2023 17:43,11/08/2023 23:07,11-Aug-23,MUMBAI,Books & General merchandise,207,,David Taylor,Carter Park,Michael Lee,>90,Evening,1
f5ced498-f27d-4fbd-adef-d24f390948b1,Inbound,Returns,Return request,,edac83eb-8cee-47f2-ab85-b6797a1666f2,02/08/2023 09:44,13/08/2023 11:57,13/08/2023 12:02,13-Aug-23,VADODARA,Books & General merchandise,750,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
02b321c1-c5c1-43f1-977d-f20c59d30a15,Outcall,Shopzilla Related,Signup Issues,,,,13/08/2023 17:44,13/08/2023 17:45,13-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
50841d64-b2e6-461f-b64d-45d0751229a7,Inbound,Refund Related,Refund Enquiry,  ??,83d1fcfe-4d15-4084-bd37-a9b6a28cc931,11/08/2023 16:52,12/08/2023 10:15,12/08/2023 10:17,12-Aug-23,PALAMU,Electronics,399,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
30c9bcbe-18ad-4ddd-b127-e7041431fdce,Inbound,Order Related,Delayed,VERY BED SERVICES ,a94a6227-afc2-4dca-98ae-09560b2fec8c,10/08/2023 18:26,12/08/2023 20:28,12/08/2023 20:29,12-Aug-23,SURAT,Home,994,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
481051e8-f738-43cb-a9db-7af5b88cad4c,Inbound,Returns,Return request,,e247b926-4c15-4121-8db0-b0c0172224a5,09/08/2023 10:38,11/08/2023 23:41,11/08/2023 23:42,11-Aug-23,GURGAON,Home,159,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
b2eaf7e1-d810-47aa-b929-0d2bb9c36461,Inbound,Refund Related,Refund Related Issues,It's wosame ,,,12/08/2023 15:36,12/08/2023 15:50,12-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
a62e5df2-108c-4a32-8a0b-7888cba544b3,Inbound,Returns,Return request,,,,12/08/2023 18:46,12/08/2023 21:45,12-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
acdef1c0-5c65-4dfb-9655-110fb1f60861,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:54,12/08/2023 18:57,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
3c4a3aab-dbad-4740-b2fc-8954ed75d05f,Inbound,Returns,Return request,No replacement provide wrong  message in website ,,,13/08/2023 21:26,13/08/2023 22:43,13-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,1
0a4b8c92-3fdc-4f35-9894-f953b560308e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:46,13/08/2023 22:02,13-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,4
e01a7b15-1420-4618-8be4-73bc03797536,Inbound,Order Related,Installation/demo,"I am dissatisfied and disappointed with Shopzilla first time..Because u have 7 day return policy for all product and promised the same for moto edge 40 also But after purchase you people say there is no return of product and only moto customer service will take care this , they are telling there is no return policy for all moto product ,So stop selling any product with no return and don't make us fool.",9a42bc28-95dc-43e7-86c3-dbe6df92b44d,05/08/2023 15:33,11/08/2023 08:53,11/08/2023 12:53,11-Aug-23,TRICHY,Mobile,29999,,Jennifer Day,Jackson Park,John Smith,>90,Morning,4
38e23454-f9f8-4cc8-b070-ca2aa570b673,Inbound,Order Related,Installation/demo,,3415c432-947b-4222-853b-10101b76c4c1,06/08/2023 20:13,11/08/2023 09:29,11/08/2023 09:30,11-Aug-23,PUNE,LifeStyle,2599,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
f7d7a9fe-5f9e-4e98-8895-3c1c48118ca5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:49,12/08/2023 10:53,12-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
007803eb-c2f6-4ed6-8cc7-3d3b16e35dd4,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 12:33,13/08/2023 13:48,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
d91aca0e-c6f6-469b-b6db-fc729fbd467b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:40,12/08/2023 17:21,12-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
ee98f9fd-057d-4e63-bd28-4185c1d15d93,Inbound,Cancellation,Not Needed,,,,12/08/2023 20:28,12/08/2023 20:32,12-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
306dc209-a9eb-442f-9ec2-f45bcd7feb8d,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,13/08/2023 19:05,13/08/2023 22:08,13-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c4cc8c8a-1841-4eeb-be1c-fa979eb48566,Inbound,Order Related,Order status enquiry,,,,13/08/2023 20:10,13/08/2023 20:11,13-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
f05b2c12-df41-479a-a1bd-f68837458b4e,Inbound,Returns,Reverse Pickup Enquiry,,f8724186-5854-447b-9a42-180226d891cc,04/08/2023 07:03,12/08/2023 21:08,13/08/2023 06:37,13-Aug-23,MYSORE,Electronics,26990,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
37f3b2ca-8006-431f-bb14-201efbd28e3f,Inbound,Cancellation,Return cancellation,,8e340ea1-17e2-4891-ad28-ecf769b83b65,04/08/2023 10:13,11/08/2023 14:23,11/08/2023 14:25,11-Aug-23,GWALIOR,LifeStyle,736,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
69a9a3ef-6f84-4f68-ba58-057f9076b310,Inbound,Returns,Fraudulent User,,cfb5130f-3b38-4a6b-a7b2-bdcd42728408,07/08/2023 19:58,11/08/2023 17:05,11/08/2023 17:07,11-Aug-23,MAHESANA,LifeStyle,2949,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4463a027-29b2-4fee-93f2-ecf214365296,Inbound,Returns,Service Centres Related,Shame on Shopzilla,c6417a3c-59bb-489f-bf24-a31e61ae4c23,03/08/2023 23:22,11/08/2023 19:02,12/08/2023 20:37,12-Aug-23,NEW DELHI,Home Appliences,16790,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,1
057fe025-0a3a-4dd7-9ffe-ce0ee377d31e,Inbound,Order Related,Priority delivery,,,,13/08/2023 21:07,13/08/2023 21:16,13-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6d77cfe3-1a08-495a-acd9-63832e323d6b,Inbound,Returns,Wrong,,5190e90f-6718-403e-84c8-2fa19ba65f91,01/08/2023 08:36,12/08/2023 13:40,12/08/2023 13:52,12-Aug-23,BULDHANA,Electronics,899,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
e4b07e33-de96-44e1-a45c-9c05734f0911,Inbound,Refund Related,Refund Related Issues,,e28d7de1-2e75-41d3-bf0f-0f9c673e30fa,04/08/2023 13:02,11/08/2023 12:32,11/08/2023 12:33,11-Aug-23,BADNAWAR,Books & General merchandise,222,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3889b8e6-de19-427a-bc3a-f692d853547a,Inbound,Returns,Reverse Pickup Enquiry,,47ca1695-7995-46a1-8b61-db50f9a44e7c,07/08/2023 01:20,11/08/2023 13:37,11/08/2023 13:44,11-Aug-23,CHITTORGARH,LifeStyle,435,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
6a581096-21a2-47f7-978a-1d7ff36770a9,Inbound,Returns,Damaged,,c4163054-c97a-4861-baf3-2dd84ed8f31f,06/08/2023 23:06,12/08/2023 21:47,12/08/2023 21:49,12-Aug-23,JHANSI,Electronics,799,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
20d5554f-3c68-48f0-b056-63317306be9b,Inbound,Order Related,Installation/demo,Return pikup and refund me ,,,12/08/2023 13:55,12/08/2023 14:23,12-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
82778524-589c-4471-82bd-fabb407658f2,Inbound,Order Related,Order status enquiry,Very good,,,12/08/2023 15:43,12/08/2023 15:48,12-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f21ecee9-357e-451f-8d53-23b49ed66ae5,Inbound,Payments related,Payment related Queries,,,,12/08/2023 17:20,12/08/2023 17:21,12-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
ec7fc4e0-c291-4e76-bbf6-718dc32282fc,Outcall,Returns,Reverse Pickup Enquiry,Na,,,12/08/2023 19:20,12/08/2023 19:23,12-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
64edf4f1-a32b-46e7-b1c9-df459837a3de,Inbound,Returns,Wrong,  was excellent but the time to connect should be less else everything is good,,,12/08/2023 23:53,12/08/2023 23:56,12-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
b49d12ec-29b5-4b53-99a5-ac29d859e0a0,Outcall,Order Related,Order status enquiry,,,,13/08/2023 16:16,13/08/2023 16:16,13-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
dbcab07d-7df5-4ba7-8210-7468d5b8e063,Inbound,Returns,Return request,,0edbcb4d-5a1c-4964-9fdf-cf07068b35db,07/08/2023 00:47,13/08/2023 14:32,13/08/2023 14:37,13-Aug-23,SHYAMNAGAR,LifeStyle,454,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b140a6dc-336f-4ae4-a6fe-56b782cc1278,Inbound,Order Related,Delayed,,35cd7c04-b1b2-4b9e-9e25-ed45fc9c1e26,08/08/2023 16:51,11/08/2023 18:53,12/08/2023 10:12,12-Aug-23,DURG,Mobile,32999,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
d21c6e77-d7e4-47f7-ad2d-88cc0dd20332,Email,Order Related,Installation/demo,Executives are very helpful and satisfactory services are provided by them to us. Thanks for your respective services and satisfactory services.,6aae731f-d4c9-4095-9b89-2bfcf9f37749,27/10/2022 16:24,11/08/2023 11:59,11/08/2023 12:03,11-Aug-23,SIWAN,Electronics,639,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
d554686d-895a-48eb-9575-177b7ae653a6,Inbound,Returns,Reverse Pickup Enquiry,,d61f7d9b-f955-4bc0-b19f-8e83189f43e0,06/08/2023 14:33,11/08/2023 19:04,11/08/2023 19:05,11-Aug-23,JAHANABAD,LifeStyle,1219,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
7523d875-4bf3-4fbc-a720-80bb2007506e,Inbound,Returns,Reverse Pickup Enquiry,Improve connectivity ,86b2e722-3ef0-4e5e-9a86-fce927464c97,04/08/2023 21:09,11/08/2023 19:21,11/08/2023 19:40,11-Aug-23,LAHARPUR,Electronics,10999,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
f2f4d947-c037-4ccd-8f89-ed559e8a205e,Inbound,Order Related,Invoice request,,0b8a5d9a-37ae-4f4f-a3f7-8700983406d3,06/08/2023 22:08,11/08/2023 20:49,11/08/2023 20:51,11-Aug-23,CHANDIGARH,LifeStyle,1597,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
fa21e30a-dd34-4557-83cb-f53d7f59a5b2,Outcall,Returns,Service Centres Related,,,,12/08/2023 13:40,12/08/2023 13:44,12-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
67cfd5a4-9064-4d39-a317-fbb6682d39ae,Inbound,Order Related,Invoice request,,,,12/08/2023 14:23,12/08/2023 14:35,12-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
4cab9d95-c0bb-4a44-904d-f26ad4b33ab0,Inbound,Feedback,UnProfessional Behaviour,Speak friendly ,,,13/08/2023 22:46,13/08/2023 23:44,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
d05dbb4b-0c8d-4597-bd34-6267a4b2e694,Inbound,Returns,Return request,I'm happy with Shopzilla support executive and awesome date of both replacement and pickup thank you Shopzilla to hear my concern regarding in my way.,3f188ca0-e4c2-465c-8b28-b3142ee259c6,04/08/2023 12:03,11/08/2023 13:14,11/08/2023 20:13,11-Aug-23,KANPUR,Electronics,2999,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,4
0cbd0009-b2a3-464e-bb4c-33e3f9625167,Inbound,Returns,Return request,,a2e03f5a-f338-4446-b61a-8a0c6f28b1fb,25/07/2023 23:36,11/08/2023 12:24,11/08/2023 12:38,11-Aug-23,MORADABAD,Electronics,1199,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
29dd9759-545f-4045-abc4-6a4f0eced573,Inbound,Returns,Reverse Pickup Enquiry,nice behavior by customer agent,23998b6f-fcbf-42d8-b80b-4f7d7aac2401,05/08/2023 16:42,11/08/2023 14:55,11/08/2023 14:58,11-Aug-23,HAMIRPUR,LifeStyle,299,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
2fbce1d2-2e69-498d-81b3-a519d0f7592a,Inbound,Refund Related,Refund Enquiry,Very good,6ec054fe-c2f4-4859-a1e4-45af58cc932e,11/08/2023 11:41,11/08/2023 12:21,11/08/2023 12:22,11-Aug-23,KANPUR,Mobile,13999,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
51ddda8d-f2d1-4a49-b32f-a64da3b68a18,Inbound,Returns,Reverse Pickup Enquiry,,d0a31c32-1f52-4c3b-91a5-3719ce188771,04/08/2023 00:43,11/08/2023 15:20,11/08/2023 15:23,11-Aug-23,PATNA,Home Appliences,1699,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
de7dc776-1261-413f-b97b-56a85e4b87f8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:50,12/08/2023 12:51,12-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
28e89a46-db4d-401e-b813-87fa0b45c8d7,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 01:17,13/08/2023 01:19,13-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
6ba7e027-40cb-4dd5-8fbb-b8d884876928,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 20:45,13/08/2023 20:46,13-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
a90f1c68-961e-40b9-9913-761f5a5cf602,Inbound,Returns,Wrong,,2a9b77ce-f1b9-4b78-8117-ef321c3b7fb0,04/08/2023 21:20,11/08/2023 16:24,11/08/2023 16:29,11-Aug-23,BALLIA,LifeStyle,1299,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
4f37c762-6030-404d-9b1c-b1d4b39282f5,Email,Order Related,Delayed,,b56db836-ada1-4c28-8553-ba17dd80bc87,06/08/2023 00:06,12/08/2023 18:59,12/08/2023 19:37,12-Aug-23,GAYA,Mobile,24999,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
ca997ffb-fec9-4a44-8739-aabc8acca7fa,Inbound,Returns,Return request,,977d665e-f3eb-4e51-b9b9-76a6795a4308,25/07/2023 11:23,11/08/2023 12:09,11/08/2023 12:10,11-Aug-23,AURANGABAD,Electronics,1012,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
5d62e061-df51-442b-accd-fff5ac28415c,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 17:45,13/08/2023 17:48,13-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
a9b8ed35-eca9-4ce2-a44d-f5054e857f3e,Inbound,Returns,Fraudulent User,,,,12/08/2023 11:26,13/08/2023 09:10,13-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
5889a5c9-6860-4b5d-97d5-07a734cc401c,Outcall,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 18:34,12/08/2023 18:37,12-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
d09b14eb-6908-4108-90b1-4aec98fce452,Inbound,Returns,Return request,,,,12/08/2023 19:29,12/08/2023 19:35,12-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d926ee0d-358a-49eb-92cb-e7670507a922,Inbound,Product Queries,Product Specific Information,ok,,,12/08/2023 20:29,12/08/2023 20:31,12-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
8f5d99bd-c868-463f-a656-cc8bf82c8a77,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 16:59,13/08/2023 17:01,13-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
eeb6d429-db00-4673-9a88-4c7f05d05070,Inbound,Returns,Reverse Pickup Enquiry,Good ?? ,4279f152-76c5-4185-8b9e-9055d4a085c1,09/07/2023 19:47,11/08/2023 15:52,11/08/2023 22:49,11-Aug-23,PUNE,Electronics,2999,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
da5f6f68-9ddb-4c4f-b307-e193c5e30eed,Inbound,Returns,Exchange / Replacement,,11497137-e820-4323-9697-75c0ecac8caa,27/07/2023 21:20,11/08/2023 19:36,11/08/2023 19:37,11-Aug-23,AHMEDABAD,Mobile,32999,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
561763b4-bbd3-42d9-8e63-4806c3449924,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 10:03,11/08/2023 10:08,11-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
60270894-cd80-49bd-a10d-fee077ebc2a1,Inbound,Returns,Return request,Good,0b2aef0c-8c61-44aa-8700-6d4cc549d8b9,25/07/2023 10:04,11/08/2023 20:55,11/08/2023 20:56,11-Aug-23,CHHINDWARA,Electronics,1199,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a6530b2b-2252-4c8a-b126-b29d408713e8,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:33,12/08/2023 11:38,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e80fd105-f4c2-4d53-9b3d-5948acdef1f0,Inbound,Order Related,Delayed,Thank you Shopzilla customer care.,,,12/08/2023 15:43,12/08/2023 15:45,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
b90fe85c-3f89-449a-a760-c21a07ed8010,Inbound,Order Related,Delayed,Your customer care is help me all issue. But your company is very bad ,,,12/08/2023 21:28,12/08/2023 21:29,12-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
04b9b216-8340-460d-9326-7d04f5df4261,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:26,13/08/2023 16:29,13-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
c04a7341-bbd2-42ab-8c63-b021d596245e,Inbound,Payments related,PayLater related,,,,11/08/2023 19:23,11/08/2023 19:24,11-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,1
1fa00905-ed3b-4c9c-85e5-f89557d7e75c,Inbound,Returns,Return request,,51dcdaaa-d7c3-4e6b-a19b-0697902919ff,07/08/2023 09:33,13/08/2023 12:26,13/08/2023 12:27,13-Aug-23,NEW DELHI,Electronics,2199,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
014d3650-9c38-4b4d-89db-b97887d6c98b,Inbound,Returns,Return request,,7d44bfec-6bde-4963-a81a-2a84344e8050,07/08/2023 11:19,11/08/2023 08:35,11/08/2023 17:49,11-Aug-23,QUILANDY,Electronics,999,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
480e1a5d-ce82-46aa-902e-079111fd9b07,Inbound,Order Related,Delayed,,0cf4fd1c-db06-4b46-a4e6-60461646bb73,06/08/2023 11:26,11/08/2023 07:23,11/08/2023 07:29,11-Aug-23,LUCKNOW,Books & General merchandise,38,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
e6016558-eb97-418a-8226-0dcaa2d8fb7d,Inbound,Returns,Return request,,6a015747-3ca7-4dd7-93c5-ac1f0bfbccca,18/07/2023 21:44,11/08/2023 16:04,11/08/2023 16:13,11-Aug-23,KALPETTA,Electronics,2299,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
0de576b0-dfaa-467d-92f7-f5b6f8e239c3,Inbound,Order Related,Invoice request,Strongly feedback to Shopzilla please do opening and showing invoice to provide all Shopzilla buying products customers.Thank you,7beb5e39-7f07-4452-8b41-7fe2ce81e242,,11/08/2023 19:33,11/08/2023 19:36,11-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8b23ce72-1f11-4461-8f1d-f514e7de052b,Inbound,Returns,Service Centres Related,,,,12/08/2023 14:57,12/08/2023 15:23,12-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
3a78df55-abab-495d-b31a-dfc6ca2451cf,Outcall,Returns,Missing,,,,12/08/2023 18:35,12/08/2023 18:38,12-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
9101ea3f-4138-42e7-9c81-5af70ca13c71,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 23:23,12/08/2023 23:35,12-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
80a3a421-0f01-4cfa-8316-13fc2db766c8,Inbound,Order Related,Installation/demo,Resolve my issue as soon as possible,,,13/08/2023 14:07,13/08/2023 14:15,13-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
210ba06f-c6ef-4b09-8a12-261593f06474,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 17:42,13/08/2023 17:46,13-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
9fc91a2c-0cb1-4c0a-9a55-e71dff94112e,Inbound,Feedback,UnProfessional Behaviour,,320663d8-e051-4e29-9831-f30910f65171,28/07/2023 10:49,11/08/2023 11:20,11/08/2023 17:00,11-Aug-23,SADABAD,Books & General merchandise,204,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
713c5ca8-c3ed-4977-b209-84b5fe03e449,Inbound,Order Related,Delayed,Your service is very poor as I ordered one product since one and half months ago and the item not yet received and you are not taking any proper action ,00372d19-e3ee-469b-a658-ffe031f7b3e8,08/07/2023 21:57,11/08/2023 19:11,12/08/2023 08:58,12-Aug-23,CHAVAKKAD,Books & General merchandise,5549,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,1
5fa161b0-55b9-4c28-9c78-80f20e07c1e0,Outcall,Returns,Exchange / Replacement,Worst experience if my query don't get resolved I will go to consumer court,0753118d-5710-45a3-a066-a922304b74a0,30/07/2023 01:06,12/08/2023 14:41,12/08/2023 16:16,12-Aug-23,MUMBAI,Mobile,32999,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
a4236837-5d87-4123-b992-7d3933cab095,Inbound,Returns,Reverse Pickup Enquiry,Nice ,3b626a12-27df-4cff-88ad-a75e5bf4bbfc,09/07/2023 23:39,11/08/2023 19:08,11/08/2023 23:09,11-Aug-23,SURAT,Home Appliences,44999,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
17b0bcbb-8524-467a-92de-c9687a7a4d59,Inbound,Refund Related,Refund Enquiry,She was good at solving my query... ,01d8996a-5487-4597-a3ac-b182fcbd2c02,31/07/2023 20:03,13/08/2023 07:19,13/08/2023 07:21,13-Aug-23,BALESHWAR,Books & General merchandise,125,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
eab7c73e-2026-4761-b0a0-e322f7aa4165,Inbound,Order Related,Installation/demo,,df6577ac-79b6-4b91-8a53-d41a71f50fea,06/03/2023 09:57,10/08/2023 18:05,11/08/2023 09:06,11-Aug-23,AGRA,Electronics,699,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,3
c2665b28-2745-4f52-8bb3-6870031cbedc,Inbound,Returns,Reverse Pickup Enquiry,Need Special policies in terms of countrified and used products. ,30ee975e-a949-4b35-9ded-4f35c298c9f2,04/08/2023 12:21,11/08/2023 09:56,11/08/2023 10:01,11-Aug-23,BAREILLY,Electronics,15990,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
8b8a5176-407d-4a09-96b5-b5cc4474efc8,Inbound,Order Related,Order status enquiry,Sir help the customer with there problemsNot with your patience ,2f16ae34-52e3-47f5-9c67-32e53acd99f6,04/08/2023 10:41,13/08/2023 08:33,13/08/2023 08:39,13-Aug-23,LALGANJ,Home,1149,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
1ffe454f-d7b5-47a1-86b1-c41c80dca3c8,Inbound,Order Related,Installation/demo,,,,12/08/2023 12:50,12/08/2023 12:51,12-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
b552bf55-3f2e-4861-b2e0-40ff1641c05c,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 18:36,12/08/2023 18:38,12-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
9915f4ff-aee3-41e0-b958-79df4d606161,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:31,13/08/2023 08:33,13-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
7017221e-786d-456e-b589-3b7e68fa464f,Inbound,Returns,Fraudulent User,,a434408b-7210-48c1-817a-722939769295,05/08/2023 17:08,08/08/2023 23:53,11/08/2023 15:26,11-Aug-23,INDORE,LifeStyle,1159,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
de3749c7-8465-4496-a617-4daa0b5e7d77,Inbound,Onboarding related,Seller onboarding,,,,11/08/2023 02:37,11/08/2023 02:39,11-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
ba474ab8-4214-4c9b-8fb9-73b5686d31c8,Email,Order Related,Delayed,Some Shopzilla delivery boys are scammer and some  customer care executives are really useless.Please improve your services. Other wise you lost your customers ,a0918a0f-e4b2-4c29-8f7c-81f95322628b,08/08/2023 19:27,11/08/2023 18:42,11/08/2023 18:44,11-Aug-23,KOLKATA,Books & General merchandise,96,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,3
eedad39f-5468-4e4e-ae25-ff85e698cfea,Outcall,Returns,Wrong,,,,12/08/2023 21:11,13/08/2023 10:34,13-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
8bbaf786-1596-4711-9142-7be31bc65ec0,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolve,,,13/08/2023 19:50,13/08/2023 20:06,13-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
55e1517c-6401-4596-b193-9e4bf3146e44,Inbound,Returns,Missing,,,,13/08/2023 20:25,13/08/2023 20:40,13-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
5fe6c3f7-6cdd-4366-a129-172677cf4595,Inbound,Returns,Product related Issues,,d837a00b-bfe3-45d9-924f-f211a34e92c5,03/08/2023 23:56,11/08/2023 10:54,11/08/2023 11:12,11-Aug-23,LUCKNOW,Books & General merchandise,288,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,3
7ddcc086-5c44-451d-bf0c-c5265222ca19,Inbound,Returns,Return request,,d4c42b34-a985-4a2b-9d20-548b5efd01bd,05/08/2023 23:17,11/08/2023 21:10,11/08/2023 21:12,11-Aug-23,BETTIAH,Books & General merchandise,125,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
2ecf84ed-7e3f-4b96-b9de-a69f18b6ed88,Inbound,Returns,Wrong,,bc99ed60-4d92-4809-ae26-6e29b2b69952,06/08/2023 15:35,12/08/2023 00:13,12/08/2023 07:05,12-Aug-23,BANKURA,Electronics,1299,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
297fe55a-78af-4f83-a0db-5aec71f42565,Inbound,Returns,Service Centres Related,Very good precautions by mam,,,13/08/2023 09:24,13/08/2023 09:38,13-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0f465286-e7fe-4b37-9681-7af369523bd8,Outcall,Returns,Exchange / Replacement,"Though the executive was supportive and understanding, but my issue in question remain unaddressed for more than 20 days",1a88b650-90cc-47c8-9e09-98ba0008fb1e,23/07/2023 18:37,13/08/2023 16:32,13/08/2023 22:24,13-Aug-23,CHENNAI,Mobile,9499,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
a87f1da1-8c34-4ebe-9c3b-833333494628,Inbound,Returns,Return request,,935c52f7-a965-4270-9b91-df210df87e9d,31/07/2023 09:24,11/08/2023 10:50,11/08/2023 10:52,11-Aug-23,VARANASI,Books & General merchandise,300,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
de4db084-ec47-4b65-99d1-0519ecacca07,Inbound,Returns,Return request,Waste ur concern,65073f6c-861a-460d-bf6d-27781b196cd9,07/08/2023 06:27,11/08/2023 12:41,11/08/2023 12:52,11-Aug-23,HYDERABAD,Electronics,999,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
da24ce29-0e0b-4e02-aa48-e69954c1108d,Inbound,Returns,Wrong,,f0ffb53e-c9d9-4782-952a-7630e98ab19f,05/08/2023 15:42,11/08/2023 12:57,11/08/2023 13:04,11-Aug-23,VADODARA,Home Appliences,5849,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,3
851dd2f2-1c8a-4494-9e81-dddb6d2b4f88,Inbound,Order Related,Installation/demo,Third class service,,,12/08/2023 09:25,12/08/2023 09:30,12-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e866fbe0-adb5-4c06-a5c9-fed6c66da6c8,Outcall,Returns,Missing,Good ,,,12/08/2023 10:39,12/08/2023 10:41,12-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
e323cce1-8588-4d70-82b6-c9b60b9eca34,Outcall,Shopzilla Related,General Enquiry,No one sort out my issue. Totally disppointed with the customer care,,,13/08/2023 11:41,13/08/2023 11:53,13-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,1
8d2dd8b3-f59d-433d-92fb-1332b6171361,Outcall,Returns,Wrong,"Thank you Shopzilla ,your team members are very good in resolving the problem of customer.",,,13/08/2023 13:55,13/08/2023 14:02,13-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
965e4a38-d4e3-42d8-945a-ed760b3f7818,Outcall,Order Related,Installation/demo,,,,13/08/2023 17:54,13/08/2023 17:55,13-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
92814eba-dffb-4ca1-8b71-04e583018fdc,Outcall,Cancellation,Not Needed,,9c8a57db-8acb-432d-8146-674beb6981ea,29/07/2023 18:43,11/08/2023 13:01,11/08/2023 13:12,11-Aug-23,GAUTAM BUDDHA NAGAR,Furniture,8645,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
f7169fbd-5cb7-4d6f-96a3-dadcb313eecf,Inbound,Returns,Reverse Pickup Enquiry,My product replace ment ke liye,3182d51a-52ff-4fd2-bd6d-9567d1c55cf3,27/07/2023 13:25,11/08/2023 00:49,11/08/2023 00:53,11-Aug-23,DHENKANAL,Electronics,702,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
992b8f10-9540-437c-9b61-accd31fae336,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 11:53,11/08/2023 12:16,11-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
02955537-b014-46d1-ae84-1b3e3db19801,Inbound,Order Related,Installation/demo,,c3aca6ae-ba69-42f6-8f92-d974bbc8144f,21/07/2023 08:45,11/08/2023 16:32,11/08/2023 16:39,11-Aug-23,CHAIBASA,Furniture,6439,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
64afc76b-edc8-4bb7-b787-044774fbf36d,Inbound,Returns,Missing,,,,12/08/2023 13:15,12/08/2023 13:33,12-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,4
a0623f65-605f-4101-b9b2-8aec34482d6a,Inbound,Returns,Service Centres Related,Custome care support person talking very good and I hope as soon as possible solve my problems ,,,13/08/2023 09:02,13/08/2023 09:04,13-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
1d3fadb0-e798-4568-bb41-68a354bc5b68,Inbound,Order Related,Delayed,,,,13/08/2023 13:17,13/08/2023 13:18,13-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
a02ef439-d743-47d0-90e8-c7d0388e96a7,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 14:19,13/08/2023 14:20,13-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
373c753b-1424-4d09-9864-bbf9ec6058c3,Inbound,Refund Related,Refund Enquiry,,99565564-2f68-4097-b4d0-970b71293995,11/08/2023 03:22,11/08/2023 11:22,11/08/2023 13:15,11-Aug-23,HYDERABAD,LifeStyle,2919,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
f54c2104-a46b-4722-957b-cf9670d84510,Inbound,Returns,Reverse Pickup Enquiry,,76904fba-e723-499d-93d0-083d26196960,05/08/2023 22:17,11/08/2023 12:56,11/08/2023 18:28,11-Aug-23,KORAPUT,Mobile,11499,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,1
fb48838d-4c6e-40ec-82e5-2fecc7f0b22d,Inbound,Order Related,Order status enquiry,"???? ??????, ",c879b3b5-b248-4a57-8a61-7470df669f5c,11/08/2023 09:57,13/08/2023 20:53,13/08/2023 22:04,13-Aug-23,PATIALA,Mobile,32999,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,1
bb052d60-c16e-4970-b8fb-77635fc33f34,Inbound,Returns,Reverse Pickup Enquiry,,e01cec92-76d3-4ee0-b3de-702dbc0cec2e,29/07/2023 12:29,11/08/2023 15:30,12/08/2023 15:23,12-Aug-23,KATHUA,Electronics,449,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8005002e-142b-4803-a141-6373ac11931f,Inbound,Cancellation,Not Needed,,048c3500-5e5e-465a-b873-91a96e3fb331,09/08/2023 13:02,11/08/2023 21:30,12/08/2023 11:14,12-Aug-23,HYDERABAD,LifeStyle,494,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
b0a19af2-a481-48fd-98f9-be01986efd3b,Inbound,Order Related,Installation/demo,,,,12/08/2023 12:10,12/08/2023 12:19,12-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
acdfcf1b-384c-43f9-8472-97d71e97b54c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 00:30,13/08/2023 00:31,13-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
600b582f-83f4-4398-bd2c-50958266fb77,Inbound,Returns,Missing,,,,13/08/2023 00:50,13/08/2023 00:52,13-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
47b47c36-5651-4a4b-95f1-35957d6aa05e,Email,Order Related,Delayed,,,,13/08/2023 08:12,13/08/2023 08:15,13-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
64c52c89-233b-4e82-acc3-6789d1ad11f7,Inbound,Returns,Fraudulent User,,,,13/08/2023 21:04,13/08/2023 21:06,13-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
967e87f0-6726-4764-8564-7caaa656919f,Inbound,Refund Related,Refund Enquiry,,9ad537ef-5036-4483-a930-f287cfcb5a6f,08/08/2023 19:28,11/08/2023 14:05,11/08/2023 15:09,11-Aug-23,DEOGHAR,Electronics,1399,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
a1ed0565-b908-4f1b-a3f0-3558e096cc0b,Outcall,Returns,Return request,,611da1af-cce9-4745-bb0b-9d2305cb1890,01/08/2023 23:10,13/08/2023 11:06,13/08/2023 11:17,13-Aug-23,ANANTAPUR,Electronics,899,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
c7716402-0423-4295-ac65-abcedd655da4,Email,Order Related,Delayed,,4dce2d7c-c582-457d-9c9c-1cb550401379,06/08/2023 11:09,11/08/2023 17:00,11/08/2023 17:12,11-Aug-23,NEW DELHI,Home,1199,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,4
64b95b12-6326-4242-83b2-0f4a5550f58a,Email,Returns,Reverse Pickup Enquiry,,c17cbc81-5f26-45c2-9cbc-16089cdccbaa,31/07/2023 12:44,11/08/2023 12:31,11/08/2023 12:37,11-Aug-23,GANDHINAGAR,Furniture,13049,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
1028fca4-9eea-426a-ae60-0cd0949b6362,Inbound,Returns,Return request,She very polite and concerned she arranged replacement for non returnable item where part was missing ,174dcaa7-a73c-4788-82c9-1a92c80e831b,07/08/2023 09:44,11/08/2023 19:47,11/08/2023 20:01,11-Aug-23,BATHINDA,Home,212,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
148d81f7-5539-4a11-a80b-d583955c581e,Inbound,Feedback,UnProfessional Behaviour,No one provided me resolution yet,,,12/08/2023 16:57,12/08/2023 22:59,12-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
5158223d-4384-415e-baa8-5741f8a85af2,Outcall,Refund Related,Refund Related Issues,,,,13/08/2023 09:15,13/08/2023 09:21,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
41d829c7-1552-4dc4-b155-65b449e956cd,Inbound,Refund Related,Refund Related Issues,Support krne   tq,3021353c-07af-4a37-b174-1e7c7525edf5,14/06/2023 12:56,12/08/2023 15:49,12/08/2023 15:50,12-Aug-23,JAISALMER,Electronics,799,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
f444e036-53cf-4fcb-abac-287cc621c724,Inbound,Order Related,Delayed,,b405bf4f-a26a-4400-a90b-41fc8ca79482,07/08/2023 12:58,11/08/2023 13:49,11/08/2023 13:58,11-Aug-23,KATIHAR,Books & General merchandise,160,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
c8990483-36f6-4d2f-9b88-beea924dc58a,Inbound,Order Related,Order status enquiry,,e0089b71-733b-4efc-a1cc-9f8a0162abbb,10/08/2023 17:16,11/08/2023 08:53,11/08/2023 08:53,11-Aug-23,HYDERABAD,Home Appliences,17990,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
f1d2754f-fc1e-4554-87af-1cf6ddbcff58,Inbound,Order Related,Order status enquiry,nice c madam,d5405bf9-d1ec-40d2-b4e0-13e43f72d549,09/08/2023 11:52,11/08/2023 09:03,11/08/2023 09:07,11-Aug-23,PATIALA,Mobile,12999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9f9f447b-00d2-440c-bc6d-cb9ae1999afc,Inbound,Refund Related,Refund Related Issues,,0a6a67e2-1810-4a15-b1b4-09f30a5edc67,05/08/2023 17:48,11/08/2023 18:50,11/08/2023 19:09,11-Aug-23,LUCKNOW,Books & General merchandise,0,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
8da41812-6014-4c01-b916-b66d8a5112ba,Inbound,Feedback,UnProfessional Behaviour,,b8dfe267-8dfc-4321-b2ea-8a8ea88b971f,04/08/2023 15:42,11/08/2023 23:20,11/08/2023 23:21,11-Aug-23,RAJAHMUNDRY,Furniture,7599,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
8f0e7683-d42e-492d-95ea-a81ce86988db,Inbound,Returns,Return request,"Customer service is very good and very well understand all our things and very quickly whatever issue we have, they solve it easily.",67505a3a-33dd-4eae-a6a1-6fc54ea3c4e3,02/08/2023 19:54,12/08/2023 00:06,12/08/2023 00:09,12-Aug-23,BAREILLY,Electronics,1499,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
3ea3aa59-3bef-4761-9f0b-0b129a130625,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:17,12/08/2023 11:18,12-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
3cc6c7dc-489c-4fee-afbe-95b124017f50,Inbound,Shopzilla Related,Shopzila Premium Related,,,,12/08/2023 11:27,12/08/2023 11:29,12-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
fc38cdb4-892f-4107-8a5f-773e2ae9d646,Inbound,Returns,Fraudulent User,,,,12/08/2023 11:33,12/08/2023 11:37,12-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
462c85a1-a55b-4806-a9b9-dd617f4e759c,Inbound,Order Related,Invoice request,,,,12/08/2023 14:56,12/08/2023 15:00,12-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e207cd3a-64e0-406d-9418-52c7e372cfbc,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:36,12/08/2023 16:37,12-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
33bde5b2-18e6-4a69-975f-1fb002b631da,Inbound,Returns,Fraudulent User,,,,12/08/2023 20:48,12/08/2023 20:51,12-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
27e2b717-e6a5-47d6-9f58-6eb4e0b182dc,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:26,13/08/2023 09:06,13-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,2
5cf6aab3-02a7-4708-bcc8-be5e125c8fbc,Outcall,Returns,Return request,,,,12/08/2023 23:10,12/08/2023 23:22,12-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
8613badc-e430-4ae4-8013-43b88bb69797,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:36,13/08/2023 16:38,13-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e58c90a8-6df8-4d66-8fe7-33ee9c4da2b8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:23,13/08/2023 19:37,13-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
49c1575d-61d5-4f29-9115-ffb10ed244e6,Inbound,Returns,Fraudulent User,,,,13/08/2023 19:08,13/08/2023 19:16,13-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
885ba4c8-e64f-4bf7-b951-7793fcb638d9,Inbound,Order Related,Delayed,Slove my problem ,25644d99-1620-41b7-b2f0-9ff74be5c262,04/08/2023 19:53,11/08/2023 19:38,11/08/2023 19:44,11-Aug-23,JALANDHAR,Mobile,9999,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
5b986b7a-b153-4320-9a53-f255aecc1da0,Inbound,Returns,Reverse Pickup Enquiry,,b012cd9d-02db-497a-aadc-44a7cdd5199b,29/07/2023 18:29,13/08/2023 12:05,13/08/2023 12:19,13-Aug-23,HARDOI,LifeStyle,854,,Melissa West,William Park,John Smith,31-60,Morning,5
dbc69258-4578-44d6-84ec-9d8c19df1305,Inbound,Order Related,Seller Cancelled Order,,ac14d8cf-5d5a-43b7-9642-a284f48598d6,05/08/2023 07:48,11/08/2023 00:36,11/08/2023 00:49,11-Aug-23,DIGAPAHANDI,Electronics,49990,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
e8e9758b-6726-4fbd-8556-a9a8dfd3ece5,Outcall,Returns,Self-Help,,e5c6cf31-6765-4c80-9334-1ab090d8ded9,01/08/2023 17:53,11/08/2023 13:14,11/08/2023 13:40,11-Aug-23,SHAHDOL,Home,205,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
bfaab1df-b99a-4459-82ea-8b0909c2fdca,Inbound,Returns,Return request,I had really good experience while talking to support executive,ef98853b-cc79-495c-ae0b-6cf53470ee71,15/07/2023 22:10,11/08/2023 16:17,11/08/2023 16:20,11-Aug-23,SRINAGAR,Electronics,750,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
fca516ea-c07b-4d7c-9517-2bd52cc9c5fb,Inbound,Returns,Reverse Pickup Enquiry,,3d0444b1-aec9-4840-bb06-006277fd3b7b,01/08/2023 19:00,11/08/2023 16:43,11/08/2023 16:46,11-Aug-23,CHATRAPUR,Electronics,1099,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
86c5d22c-b420-4609-9243-056a344edb4e,Inbound,Order Related,Seller Cancelled Order,,84aa365b-d590-4499-b9f8-fb7c41a29206,08/08/2023 21:33,11/08/2023 18:47,11/08/2023 18:51,11-Aug-23,RANCHI,Electronics,2499,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
5d93de38-5a14-4470-8b58-4338d02a4ecf,Email,Order Related,Delayed,,,,12/08/2023 19:16,12/08/2023 19:16,12-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
2783b01c-4f51-4232-a812-ffff4f707b31,Inbound,Returns,Wrong,,,,12/08/2023 19:42,12/08/2023 19:42,12-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
e395fbb7-f0a3-4222-be1d-c2732003bfb3,Outcall,Order Related,Customer Requested Modifications,  was on call and she even doesn\u2019t have English speaking skills and proper communication She was repeated her answer 7 times without understanding my issue ,,,13/08/2023 09:32,13/08/2023 09:33,13-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,1
3a1869f8-216a-4587-9063-0f6dc5daf26b,Email,Order Related,Delayed,,,,13/08/2023 17:32,13/08/2023 17:33,13-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,4
caf6ce1e-de27-4095-8bf0-a5a6a9f69baa,Outcall,Returns,Reverse Pickup Enquiry,,1d6eac1d-a29c-4ffa-b312-7760a8bbe134,23/07/2023 21:45,10/08/2023 17:45,11/08/2023 00:04,11-Aug-23,VISHAKHAPATNAM,Books & General merchandise,1379,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
55ffdaa9-8795-4aa6-bd72-f1be5dadae2a,Inbound,Returns,Return request,,876b5aaf-97d3-4d4e-8612-8c1b71c09136,05/08/2023 09:45,10/08/2023 23:26,11/08/2023 00:26,11-Aug-23,CHANDIGARH,Books & General merchandise,259,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0e5102aa-1b40-4aaa-8175-1fa85ff310e0,Inbound,Returns,Reverse Pickup Enquiry,,db59d097-031a-4b4e-8226-9d00170d62d3,07/08/2023 06:28,11/08/2023 17:01,11/08/2023 17:06,11-Aug-23,SAMASTIPUR,LifeStyle,185,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
818f209c-0406-4c1b-816d-63e547dbc0bd,Inbound,Cancellation,Not Needed,Train the executives on how to handle customer complaints to improve Shopzilla brand Reputation.,c29f436b-972c-4e6e-949e-035895d7c178,05/08/2023 12:19,11/08/2023 18:53,12/08/2023 00:32,12-Aug-23,,Books & General merchandise,629,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
adae373d-c948-402a-a493-16eebc588980,Inbound,Returns,Reverse Pickup Enquiry,Return policy should be thereCustomer support --- Good job??Keep it up!!!,9f57fd73-46cf-49ae-bd3b-8b562a1e871a,07/08/2023 14:40,12/08/2023 00:25,12/08/2023 00:30,12-Aug-23,NEW DELHI,Home,259,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
762498bd-95d9-481a-ade9-898d39bb2fa9,Outcall,Refund Related,Refund Related Issues,,,,12/08/2023 17:04,12/08/2023 17:05,12-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
b71176a1-af86-44b6-aa34-f126e9d089b7,Inbound,Returns,Exchange / Replacement,Very bad,,,13/08/2023 16:08,13/08/2023 16:24,13-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
ac2c0bf0-7029-4bb9-b9ce-540a042e8f28,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 22:33,13/08/2023 22:33,13-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4727b0bd-66ca-45a2-9e4a-41de745e3875,Email,Returns,Fraudulent User,Pathetic support. My issue is not solved. ,0ad9711a-5830-498c-a775-de2c88790926,05/08/2023 11:53,09/08/2023 09:36,11/08/2023 17:25,11-Aug-23,TRICHY,Home Appliences,27490,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
3a609bbc-4d80-493b-8211-d6945939a3d3,Outcall,Returns,Fraudulent User,,9007f14a-d3e7-4030-995a-e8a527c17086,02/08/2023 14:06,11/08/2023 08:41,11/08/2023 11:15,11-Aug-23,GORAKHPUR,Books & General merchandise,374,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
73723ea2-786e-41a0-a496-7c06f6c60227,Outcall,Returns,Wrong,,a54747fe-c338-40c9-9ee5-5bc0bf564d2b,05/08/2023 11:27,11/08/2023 12:17,12/08/2023 00:28,12-Aug-23,HAMIRPUR,Electronics,2015,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
13a04e08-f854-447d-9442-65ad92569ffd,Outcall,Cancellation,Not Needed,,2b6c81b1-4891-4b14-b4de-75d3d0c13875,,13/08/2023 19:42,13/08/2023 19:44,13-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
034e1eee-277f-49c3-ba24-1d5dbd69d668,Inbound,Order Related,Installation/demo,,,,13/08/2023 00:22,13/08/2023 00:24,13-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
a1412a52-9b56-4991-b490-a2dc149ed496,Inbound,Returns,Service Centres Related,Thanks,866d3265-3d4b-451e-843c-95137d59a202,11/06/2023 11:32,11/08/2023 09:37,11/08/2023 09:38,11-Aug-23,RANCHI,Electronics,1499,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
c2f6e7ab-c84d-4979-a4ac-ea046ffd0716,Inbound,Returns,Wrong,,e673eb8b-333b-4920-ae3d-bb2208a6b7d3,05/08/2023 00:41,11/08/2023 12:41,11/08/2023 12:43,11-Aug-23,RAIPUR,LifeStyle,1494,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
990f5842-d9c1-4300-9aad-4caa644b37b6,Inbound,Returns,Reverse Pickup Enquiry,,ebf6c725-b48d-42f5-abfc-fe0678656a96,16/07/2023 17:45,11/08/2023 19:22,13/08/2023 16:30,13-Aug-23,JAIPUR,LifeStyle,599,,Michael Pitts,William Park,John Smith,31-60,Evening,5
5d67a703-ae7d-4431-993a-947f6d989be1,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 08:40,12/08/2023 13:28,12-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
56393401-08a9-41d9-9d4e-795505291e9b,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 10:55,13/08/2023 11:05,13-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
a80de8f9-9b89-45c9-9d06-f48626f98d20,Inbound,Returns,Reverse Pickup Enquiry,,44224fee-6af5-42bc-9dfc-562bea7d4b35,23/07/2023 19:23,11/08/2023 12:07,11/08/2023 12:08,11-Aug-23,AHRAURA,Electronics,999,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
60808784-b57e-4faf-a4ef-7c53256b307d,Inbound,Returns,Reverse Pickup Enquiry,,543b231c-49f2-4f95-8dde-85541f8ba0f9,26/07/2023 14:25,11/08/2023 08:42,11/08/2023 08:48,11-Aug-23,ARARIA,Electronics,1299,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
dd39cae9-c6e3-4100-bb92-3feecf3ea331,Inbound,Order Related,Order status enquiry,,0b8bc25e-b7df-4e3e-a0ba-9e045e3f0588,06/08/2023 11:04,08/08/2023 18:44,11/08/2023 11:28,11-Aug-23,HYDERABAD,Mobile,58499,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
9b56ef4c-2942-4a02-8872-37c4ffd42c94,Inbound,Returns,Fraudulent User,,5f70431e-dafc-467b-a72d-38043ad32b87,08/08/2023 20:44,10/08/2023 12:18,11/08/2023 00:12,11-Aug-23,PUNE,Books & General merchandise,302,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
3c901771-b6c5-4b7a-9c23-82fa8e0e2364,Inbound,Returns,Return request,Super??,9e7a6758-9f75-4d9a-b4ca-c6bc85df5c3f,05/08/2023 13:46,12/08/2023 14:00,13/08/2023 20:28,13-Aug-23,CHAKIA,Home,669,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
fe648b5d-6887-4f48-9206-3b3c4a7c3238,Inbound,Returns,Reverse Pickup Enquiry,Customer service 5/5,8f2b163e-ef7f-45c4-b5da-0b7d086eace3,06/08/2023 09:04,11/08/2023 12:16,11/08/2023 12:17,11-Aug-23,SULTANPUR,LifeStyle,903,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
a344f8bc-e759-49d5-8300-51a25ad752ab,Inbound,Payments related,Payment related Queries,,65c1e8e2-e68d-449e-bf71-20980dd53d58,10/08/2023 21:24,11/08/2023 21:35,11/08/2023 21:37,11-Aug-23,SITAMARHI,Electronics,499,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
a93d91dd-2b8b-4160-8fc4-c877b8e9b529,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:01,13/08/2023 21:03,13-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
5dc2ad27-413e-4ef7-bfbe-05af9e6ce873,Inbound,Order Related,Delayed,,24371af9-3ca0-4c3b-bb8e-dbaf0053c737,28/07/2023 21:01,12/08/2023 14:01,12/08/2023 15:57,12-Aug-23,WARANGAL,Furniture,13526,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
727884c5-85e3-40dd-a112-5716e21e8f53,Email,Order Related,Delayed,,904913b8-b0ca-4efd-8b52-f801d0f9a102,08/08/2023 16:34,11/08/2023 17:34,11/08/2023 17:37,11-Aug-23,NEW DELHI,Books & General merchandise,675,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
22963ae3-63f4-4043-8e08-25cde1b8260b,Inbound,Returns,Reverse Pickup Enquiry,You can  make easlier steps for  reaching  out to your customer executive. ,,,12/08/2023 13:07,12/08/2023 17:53,12-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,4
726e6b84-516c-4804-94cb-e3c44a738008,Inbound,Order Related,Delayed,Very bed costumer support ,,,12/08/2023 20:50,12/08/2023 21:26,12-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
947478dd-012d-4472-bcf4-37b1f6e4f06b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:49,13/08/2023 16:15,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
2ffe02d2-8479-42b2-b65d-b964574908b6,Inbound,Refund Related,Refund Enquiry,,0a1f4a77-fb0f-412e-90a1-5d4bb209b7b5,08/08/2023 19:20,12/08/2023 10:13,12/08/2023 11:23,12-Aug-23,GONDA,Electronics,799,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
a6deddab-d2a9-494b-ae43-01c8e861e94b,Inbound,Returns,Reverse Pickup Enquiry,,a6d3c975-23e7-44ba-99bf-4d9a0c316f8d,05/07/2023 09:47,10/08/2023 12:45,11/08/2023 08:26,11-Aug-23,PALAMU,Electronics,389,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
255e6304-97fe-40c5-8eca-3a3b19bdf829,Inbound,Returns,Fraudulent User,,69f8afa5-826f-4868-94c6-29506472ede1,13/07/2023 13:01,11/08/2023 13:17,11/08/2023 13:38,11-Aug-23,CHANDAULI,Home,1476,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
46f5d3d2-4e91-4046-ae36-db3b0912cf12,Inbound,Returns,Exchange / Replacement,,527a714a-803d-46c1-af6b-23dc29125034,04/08/2023 13:10,11/08/2023 13:29,11/08/2023 13:33,11-Aug-23,MUMBAI,Mobile,29999,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
16d67839-30a6-460e-b3ff-c5993509eeee,Inbound,Returns,Reverse Pickup Enquiry,Nice answer by Shopzilla company s workers,13abef44-b201-44dd-9237-a3075ad9e373,28/07/2023 20:28,11/08/2023 21:26,11/08/2023 21:27,11-Aug-23,SURAT,Electronics,1999,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
400843e8-29c7-4032-bb48-c8089ee92ab8,Inbound,Returns,Return request,Interaction with customer service executive was very amazing and helpful,27e06b29-1646-49f2-8e4d-ead84821111a,04/08/2023 22:57,11/08/2023 21:43,11/08/2023 21:46,11-Aug-23,CHABUA,Books & General merchandise,252,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
a5a11847-5f27-4d60-8dad-84d449f73d4c,Inbound,Order Related,Order status enquiry,Was good to talk,,,13/08/2023 18:35,13/08/2023 18:37,13-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
9b59d7b4-21a9-4b57-802f-323b8236c25d,Outcall,Order Related,Installation/demo,,,,13/08/2023 22:53,13/08/2023 23:44,13-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
c6e04cf5-aaf6-4758-b599-d8f8eceb2e48,Inbound,Cancellation,Not Needed,,81a21d4a-a5ee-4bab-b0f6-21097e6b16d0,07/08/2023 14:47,11/08/2023 08:45,12/08/2023 10:21,12-Aug-23,GURGAON,LifeStyle,581,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
2aebb5b6-3e8a-484b-9814-f922d813d8a0,Inbound,Cancellation,Not Needed,,343fbf59-822a-4023-a2c7-91afb64dd493,08/08/2023 08:39,12/08/2023 19:34,12/08/2023 19:36,12-Aug-23,PUNE,Mobile,19999,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
578d7a4b-2053-4386-b563-857da09505f5,Inbound,Returns,Reverse Pickup Enquiry,,7782f820-adf9-4b4d-92f1-84a6c096da08,04/08/2023 08:37,11/08/2023 21:54,11/08/2023 22:01,11-Aug-23,GUWAHATI,LifeStyle,324,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
18773723-6b30-4735-939f-2429181e1e14,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:50,13/08/2023 18:50,13-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
16e92052-300b-4bbd-b586-81babab60043,Inbound,Order Related,Delayed,,,,13/08/2023 07:32,13/08/2023 07:36,13-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
d8ad0231-0144-4f06-9002-dd074e35723e,Email,Order Related,Delayed,,,,13/08/2023 11:49,13/08/2023 11:50,13-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
c7e804ea-2a8b-4c18-8ce7-d005457030a8,Inbound,Returns,Return request,Good behaviour ,,,13/08/2023 18:38,13/08/2023 18:41,13-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
9710e635-1510-4074-a76e-e4c481343dfa,Inbound,Returns,Service Centres Related,,5be581b3-f2df-4441-ba30-a6effe9c27e7,10/10/2022 00:57,13/08/2023 10:38,13/08/2023 10:41,13-Aug-23,BAREILLY,Home,2477,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
4f7d606b-1a85-4ce1-9139-b24c1974397f,Inbound,Order Related,Delayed,,5211ca55-ee01-42f9-9665-8ec9412339d7,05/08/2023 17:21,12/08/2023 17:41,12/08/2023 17:43,12-Aug-23,SURAT,Books & General merchandise,278,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
5e615697-c8e9-44b7-bea3-0c8d10b56311,Inbound,Returns,Reverse Pickup Enquiry,,ab866fdb-d646-4427-a5b4-be78e25ad613,04/08/2023 04:36,11/08/2023 10:25,11/08/2023 10:36,11-Aug-23,SITAMARHI,Electronics,1299,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,3
8d9584a9-f7ed-437f-a527-26dfc56fe146,Outcall,Order Related,Installation/demo,Problem not solved,145a31d8-6374-40fb-9730-fb4a08d685d8,08/05/2023 10:05,11/08/2023 12:09,11/08/2023 13:05,11-Aug-23,BHADRESWAR,Home Appliences,32499,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,1
ecb81916-c44e-4e00-8df3-492fcb982e35,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:47,12/08/2023 14:52,12-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
0c75927e-3412-4cac-9306-73a7d6704aef,Inbound,Order Related,Invoice request,,,,13/08/2023 16:29,13/08/2023 16:31,13-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
8e44e59f-5601-43a8-921d-3cd4f30ad77e,Inbound,Returns,Reverse Pickup Enquiry,????,,,13/08/2023 22:38,13/08/2023 22:39,13-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
842e936c-4243-4f0e-bfc0-a19c3cbc8ba6,Inbound,Order Related,Delayed,,e79536b2-fedb-44c4-92d5-eb027327b312,08/08/2023 21:52,13/08/2023 19:59,13/08/2023 19:59,13-Aug-23,RUPNAGAR,Home Appliences,500,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
21a6b660-b353-4417-9bad-1398dbf08c67,Inbound,Refund Related,Refund Enquiry,,4330321a-9812-45c3-9b0d-e0f4a1dc1471,10/08/2023 22:55,11/08/2023 06:40,11/08/2023 06:41,11-Aug-23,PETLAD,Mobile,8499,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
ae56a6ac-a985-4b22-8b6e-4eced354c427,Inbound,Returns,Reverse Pickup Enquiry,,6301d234-4054-406c-8567-2b3be8835473,28/07/2023 12:45,13/08/2023 10:57,13/08/2023 17:09,13-Aug-23,MANDASUR,Electronics,1299,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
31156c36-5ea6-4dd9-bd2a-bff00bb5ca09,Inbound,Shopzilla Related,Shopzila Premium Related,,,,11/08/2023 11:06,11/08/2023 20:38,11-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
1719c024-eead-4ede-a07c-b5c5c7f4fccd,Outcall,Order Related,Delayed,,b449f1bb-c6f3-484e-b172-6e96b9ad2818,06/08/2023 16:09,11/08/2023 20:24,11/08/2023 20:37,11-Aug-23,ANANTAPUR,LifeStyle,387,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
0ada48d6-e19c-46fb-b51c-c6f52208dd2a,Email,Refund Related,Refund Related Issues,Despatch & delivered products quickly ,31cd933e-1557-430d-8fc2-c8074113a9a0,04/08/2023 06:47,11/08/2023 21:24,11/08/2023 21:34,11-Aug-23,KENDUJHAR,LifeStyle,215,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
97eb0eba-78ac-4c93-822d-88047710ca19,Inbound,Returns,Fraudulent User,,,,12/08/2023 22:59,12/08/2023 23:03,12-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,4
cad82534-eeff-4edc-b63c-2bf251dacf27,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 18:43,12/08/2023 18:46,12-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
f457388f-2147-416e-bae9-c264911e9e51,Inbound,Returns,Return request,,,,13/08/2023 18:58,13/08/2023 19:41,13-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2bccd08f-5940-481b-af0f-cc8f028fdaeb,Outcall,Order Related,Customer Requested Modifications,,,,13/08/2023 21:54,13/08/2023 22:03,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
b1f631e2-2eef-4b1f-bcd0-ae821e3a6022,Email,Returns,Fraudulent User,,ef6d4b77-fa74-4e84-bf45-26b95df2cf6d,06/08/2023 11:03,12/08/2023 19:57,12/08/2023 19:59,12-Aug-23,NEW DELHI,Electronics,2499,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
22f5c1b3-7f7b-4bc3-aa98-4f10b7b2f791,Inbound,Product Queries,Product Specific Information,Thank you ??,,,11/08/2023 18:38,11/08/2023 18:41,11-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b2331365-3c01-4418-b6da-65d15d830f4d,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 18:49,11/08/2023 18:51,11-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
3801cfb1-303d-46c6-8aa8-6dfa878a47b7,Inbound,Returns,Wrong,,3a076cfa-dfc1-4f5d-a16a-fd0cca2bcf33,05/08/2023 12:17,11/08/2023 19:57,11/08/2023 19:57,11-Aug-23,KOLKATTA,LifeStyle,963,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
8215fbce-ba2d-4628-97ff-8ad6a44c8399,Inbound,Payments related,Payment related Queries,,452e0181-395a-4488-82b7-2e3dbd2a8caf,04/08/2023 23:21,11/08/2023 21:09,11/08/2023 21:22,11-Aug-23,MAHESANA,Electronics,24490,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5b270417-495b-45da-914c-fa20537f45e2,Inbound,Returns,Return request,,,,12/08/2023 06:19,12/08/2023 06:23,12-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
5661eef2-53a1-402a-8cd3-623c0d8406d7,Inbound,Returns,Reverse Pickup Enquiry,Nowadays Shopzilla is doing very good,,,12/08/2023 09:20,13/08/2023 13:10,13-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
b32d3066-5e37-4282-8e0f-32938b1025a9,Inbound,Returns,Wrong,,,,12/08/2023 17:08,12/08/2023 17:10,12-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
b074d055-9ec8-4df2-8543-1eaa3f01dae7,Inbound,Order Related,Delayed,,,,13/08/2023 12:12,13/08/2023 12:14,13-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
c69cd9cd-ce0b-43a5-884d-8439018fe2a6,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 17:16,11/08/2023 17:29,11-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a7153a2d-e888-43cb-902f-f32a47496a38,Inbound,Order Related,Installation/demo,  job,e98b05d7-b646-48ae-9d67-20d10b644039,08/08/2023 22:48,11/08/2023 21:55,11/08/2023 22:13,11-Aug-23,GURDASPUR,Electronics,12999,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,4
967013b8-68f5-449e-bd89-64fb366b496a,Inbound,Returns,Reverse Pickup Enquiry,Thenk,,,12/08/2023 11:57,12/08/2023 12:27,12-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
5a3882c3-314e-46bf-b2aa-3420a4dd5b57,Inbound,Returns,Return request,Very polite and good behaviour ,,,12/08/2023 12:14,12/08/2023 12:21,12-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
02877a91-0e2f-4544-a02f-c0eb105f5250,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 16:51,12/08/2023 16:55,12-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
b12c44e7-fa23-4c6f-8fed-a9be6d27d80f,Inbound,Returns,Fraudulent User,"No exchange only refund,",,,13/08/2023 08:49,13/08/2023 09:03,13-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
f82354c5-c6db-41b7-9b07-185b2d0c86d5,Outcall,Refund Related,Refund Enquiry,,,,13/08/2023 20:12,13/08/2023 20:30,13-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5ac0ff61-2d6f-4a8d-92a4-d2e924dea9fc,Inbound,Order Related,Delayed,,a7eb4e1f-d6ad-4c5c-93cb-18df0cdc3591,03/08/2023 17:25,13/08/2023 09:43,13/08/2023 09:44,13-Aug-23,AGRA,Home,274,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
ecfeecc7-a63f-4013-8154-ad1a29cd565f,Inbound,Order Related,Delayed,,696ec00e-d2ce-45ec-a52f-bd1eabd32ed7,28/06/2023 22:07,12/08/2023 12:52,12/08/2023 12:55,12-Aug-23,ALIPORE,Electronics,1499,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
9155aa1a-6f55-42f8-b0a9-6a350bac8923,Inbound,Refund Related,Refund Related Issues,,bee9d83e-b9b8-4e5f-82f9-6815b279e316,07/08/2023 12:07,11/08/2023 19:29,11/08/2023 19:33,11-Aug-23,FARRUKHABAD,Mobile,29999,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
5d081f9b-1d64-4c5f-b44c-4fbdf6c770fa,Inbound,Order Related,Delayed,,111fa7d5-f006-42ce-8830-080456e16224,07/08/2023 22:45,13/08/2023 13:12,13/08/2023 13:12,13-Aug-23,EAST GODAVARI,Books & General merchandise,710,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
e78c0cae-6c17-4a9f-abb0-c1e7c87f9e51,Inbound,Order Related,Order status enquiry,,018e50c7-d3ed-4c75-8c2c-ef28bdbea652,10/08/2023 20:56,11/08/2023 00:34,11/08/2023 00:35,11-Aug-23,BILARI,Mobile,29999,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
b5e0f234-3426-4fbe-811f-d7ac384f37df,Inbound,Returns,Fraudulent User,,e89246ac-58df-4f59-b456-f325c077c8ec,08/08/2023 10:47,11/08/2023 22:52,12/08/2023 22:00,12-Aug-23,CHINSURAH,Books & General merchandise,64,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
a806d2b3-b13d-445d-af3e-65b74a0f6568,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:19,12/08/2023 07:21,12-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
03161806-b73e-43cd-8a57-be601de83a8a,Inbound,Returns,Return request,,,,13/08/2023 08:29,13/08/2023 08:32,13-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
adf31f18-2a11-45f0-8e6b-5b9961a35bfd,Outcall,Payments related,Online Payment Issues,Pathetic customer service till date.....,,,13/08/2023 23:21,13/08/2023 23:56,13-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
595d70b7-bf80-4086-a126-d82ed5f2b411,Inbound,Returns,Reverse Pickup Enquiry,Plz deliver my product fastly and I don't know how my product is cancelled plz plz deliver my product as soon as possible ,f5ef47b2-31ee-4fe5-bd85-44a2f11cf577,16/07/2023 05:52,11/08/2023 05:56,11/08/2023 06:00,11-Aug-23,RANGAREDDY,Electronics,999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
0ba542ee-354b-4780-8c46-03d1cc4322b7,Outcall,Returns,Reverse Pickup Enquiry,Good service ,f69997d7-8cf3-4f96-b20c-714c1e057f5a,31/07/2023 11:31,12/08/2023 12:31,12/08/2023 12:32,12-Aug-23,MUZAFFARPUR,LifeStyle,498,,William Carey DVM,William Park,John Smith,61-90,Evening,4
d14d10de-a7a6-4002-8172-2829c5c0a982,Outcall,Returns,Service Centres Related,,,,13/08/2023 00:17,13/08/2023 00:22,13-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,4
30f5b71d-2875-4a5d-9f9d-1700efdc6a7c,Inbound,Returns,Reverse Pickup Enquiry,Service is not good ,,,13/08/2023 11:06,13/08/2023 14:15,13-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,2
c3f94c3a-125d-4a90-92ee-f301b8767a96,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 11:15,13/08/2023 13:41,13-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
30a26fad-ea66-4418-9288-6785c54e0ce0,Inbound,Returns,Reverse Pickup Enquiry,Not resolved in my ishu,79c20d5a-9c63-4b1c-80ac-f7604b8059b0,20/07/2023 23:13,11/08/2023 17:02,12/08/2023 09:38,12-Aug-23,VARANASI,Books & General merchandise,226,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
4e51c0d2-1d63-4028-95c4-a8885492b08c,Outcall,Returns,Return request,,33c49e7a-0800-471b-b888-ddbc43eaa8c3,20/07/2023 20:50,11/08/2023 21:47,12/08/2023 21:00,12-Aug-23,GUMLA,Electronics,339,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
5d3918eb-450a-466b-b0b0-2762ddd6e5b3,Inbound,Cancellation,Not Needed,,70eee641-d8e4-498c-b24f-02a5456337e0,06/08/2023 13:12,12/08/2023 17:48,12/08/2023 17:49,12-Aug-23,SANASWADI,Books & General merchandise,1374,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
18f1a730-63f0-41e1-8c51-7031f6406382,Outcall,Order Related,Installation/demo,,24af3e87-6c64-4467-a299-5e25ce23f367,20/12/2022 20:50,11/08/2023 19:28,11/08/2023 19:31,11-Aug-23,ALLAHABAD,Mobile,24999,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
b8d7bc8c-8578-4ac8-a69d-1f5caf3a0d14,Inbound,Returns,Return request,,887be217-8f25-4915-807f-68117ed654d8,06/08/2023 22:25,12/08/2023 09:12,12/08/2023 09:16,12-Aug-23,ROURKELA,Books & General merchandise,231,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
eb908717-21bd-4e32-bc76-d2b3dd861d96,Outcall,Returns,Return request,,5c997401-ba95-4136-90a6-e65dbca37426,03/08/2023 22:48,12/08/2023 16:34,12/08/2023 18:54,12-Aug-23,ENGLISH BAZAR,Home,2665,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
f10eb4df-0ad9-4495-821d-9abe652a29c9,Inbound,Offers & Cashback,Affiliate Offers,,,,12/08/2023 12:01,12/08/2023 12:04,12-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
73ca00a3-7571-4948-a72c-60901942604d,Inbound,Returns,Reverse Pickup Enquiry,It\u2019s take time to connect customer care,,,12/08/2023 14:21,12/08/2023 14:24,12-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
54407323-ee79-4193-85a5-65ced39591d2,Inbound,Feedback,UnProfessional Behaviour,Experience are good talking to him,,,13/08/2023 11:41,13/08/2023 11:43,13-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,4
77ca14c9-ee69-4a4e-9326-a755324b68f2,Outcall,Shopzilla Related,Signup Issues,,,,13/08/2023 22:27,13/08/2023 22:33,13-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
273b1148-ec3f-45c2-8716-1c1da517a3a9,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:55,13/08/2023 23:56,13-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,3
9dcb27f1-5d91-41b4-a583-ec7fd329bfcb,Inbound,Refund Related,Refund Related Issues,Not satisfied with customer service ,73e4bf75-33f4-4b8b-bcb4-e573054838db,,12/08/2023 00:28,12/08/2023 00:28,12-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
006bc6a7-80d8-4a39-92ec-225c3d8c01c9,Inbound,Returns,Reverse Pickup Enquiry,,9f567925-7247-4d22-a2e6-2e35fb987a7e,05/08/2023 23:22,11/08/2023 10:05,12/08/2023 01:10,12-Aug-23,HOWRAH,Books & General merchandise,452,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
7c2fdaad-59e7-4bdc-ab8f-580c4c1fe1c2,Inbound,Returns,Return request,,b50f566e-e3e0-4741-a844-90481ee72a7e,23/07/2023 06:00,11/08/2023 18:53,11/08/2023 18:58,11-Aug-23,NAGPUR,Books & General merchandise,617,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
e66d500b-0714-4503-8486-af39f32dd191,Inbound,Order Related,Invoice request,Good ??,9d1c7ce4-c0ab-49e1-ab62-81f5155ab357,06/08/2023 11:35,11/08/2023 22:58,11/08/2023 23:01,11-Aug-23,GURGAON,Electronics,1699,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
bbd6a80b-ebb2-4679-83b5-ae8282e2f827,Inbound,Order Related,Invoice request,Good behaviour ,,,13/08/2023 09:25,13/08/2023 12:55,13-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c7670534-303a-4dd0-8baf-708ae32129ee,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:59,13/08/2023 20:52,13-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,4
40c7cfb9-9b9f-45fa-b8e4-68eee57f548a,Inbound,Refund Related,Refund Enquiry,,c5bdbb28-f36e-4ea7-ab26-c42a7b2c6fde,21/07/2023 12:08,11/08/2023 06:15,11/08/2023 06:17,11-Aug-23,PATTI,Books & General merchandise,264,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
e43f091c-fbc8-4e59-b5e0-f6a7710d091d,Inbound,Refund Related,Refund Related Issues,,91eae505-c60b-4f8f-b2f6-8a40dce06253,25/07/2023 21:40,11/08/2023 16:15,12/08/2023 13:30,12-Aug-23,LUCKNOW,LifeStyle,268,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
5f70af13-9f1a-44d9-9ae8-5e8b0a947913,Email,Order Related,Delayed,,bd526742-4468-44ea-b742-7805694ecb39,24/07/2023 18:48,12/08/2023 17:46,12/08/2023 17:50,12-Aug-23,ERNAKULAM,Home Appliences,549,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
9982139d-9fbf-4e0c-b17c-1f33974791cc,Inbound,Order Related,Installation/demo,I don't think I will be trusting Shopzilla for my purchases in the future due to this experience. ,61f9b3cd-f8b5-4f4f-9b70-8fc2566829a8,08/08/2023 13:44,10/08/2023 19:51,11/08/2023 12:42,11-Aug-23,NEW DELHI,Electronics,6599,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,2
c88dc21b-23dd-418b-8c02-28b18b098f00,Outcall,Returns,Reverse Pickup Enquiry,,b6803112-6716-44d3-b170-6aae5ab22f3c,30/07/2023 14:30,11/08/2023 15:29,11/08/2023 15:33,11-Aug-23,KOTA,Electronics,1299,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6cd30ddd-7d41-4f94-8cd1-38061f80f8c4,Inbound,Feedback,UnProfessional Behaviour,,20cbf66a-f14e-4dac-93e3-d4bc1b423e06,08/08/2023 03:18,13/08/2023 17:24,13/08/2023 17:58,13-Aug-23,HATHRAS,Books & General merchandise,180,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
13bd1e80-b3aa-49f5-a97f-9bdbbd4b3931,Inbound,Returns,Fraudulent User,,99a84b6a-3865-4976-9e66-cf6ea6a650fb,07/08/2023 00:56,11/08/2023 19:22,11/08/2023 19:28,11-Aug-23,AGARTALA,Books & General merchandise,133,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
5208b016-55c3-4eed-862c-a41a07c57de3,Inbound,Returns,Reverse Pickup Enquiry,Make deliveries and pickups accessable to everyone. And u take way longer time to do these....,0d88e574-8c47-4040-91cf-65185cd766ac,29/07/2023 15:31,11/08/2023 19:07,11/08/2023 19:08,11-Aug-23,HYDERABAD,LifeStyle,833,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
e8fbc2f1-4a64-4067-be18-9c96a9aebbc8,Inbound,Returns,Wrong,Good ,7bdb992d-866f-4555-a66a-33b0bf844d46,02/08/2023 20:10,11/08/2023 22:43,12/08/2023 10:16,12-Aug-23,AGARTALA,Books & General merchandise,1499,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,4
52f32f95-b792-4144-8b74-9eb029d07724,Outcall,Returns,Reverse Pickup Enquiry,The cx executive was very helpful hope to get a call back within 24 hours as promised!,b61d86aa-6bfc-4511-89f0-b085ceb0d30f,23/07/2023 03:15,12/08/2023 00:53,12/08/2023 00:56,12-Aug-23,BHOPAL,LifeStyle,489,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
1f08ae28-2e30-4ee4-a050-33ef8c14e08a,Inbound,Returns,Damaged,,,,13/08/2023 12:32,13/08/2023 12:44,13-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
a2069892-4b4c-48d2-a64c-042bacc4ec1c,Inbound,Order Related,Installation/demo,,,,13/08/2023 11:04,13/08/2023 11:07,13-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
3e6f2c21-68ee-4abd-83b5-e77bd53a7dcb,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:31,13/08/2023 19:38,13-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3490158c-9d48-4afd-beeb-35bff0821d23,Outcall,Order Related,Order status enquiry,"Poor response from Shopzilla, not trained executive.",,,13/08/2023 18:37,13/08/2023 18:46,13-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,1
4244da01-0042-4e8c-99e4-9832c7582812,Inbound,Order Related,Delayed,Something went wrong with call and without giving solution. But he did not try to reach me again. ,b87a6ea9-c642-4bd8-9b64-03731d1aeb0e,08/08/2023 22:18,12/08/2023 12:01,12/08/2023 12:03,12-Aug-23,LUCKNOW,LifeStyle,549,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
4a63c40b-f6e3-4d45-9fa8-22099e44a32b,Inbound,Returns,Return request,Very worst service I have faced with Shopzilla actually I bought a metal cot king size the installation has done and it\u2019s quality is poor and making louder noises when I sit or sleep so I return the product I only disassembled it and when technician visited I told him to not to reinstall because it\u2019s discomfort for my family   staying in 1 bhk house from Tuesday I am calling Shopzilla for refund and return every day they are making timepass for 5 days now they are telling me to re return the product again technician visit   very frustrated and disappointed with the service of Shopzilla and more over the technician will come 1 person will come I need to help them to fit 30 kgs of cot   not worker of Shopzilla ,40acf4ce-4fd8-41f8-9443-5aaf17fc0a55,31/07/2023 23:50,10/08/2023 14:14,12/08/2023 09:49,12-Aug-23,CHITTOOR,Furniture,12499,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
030e7d7c-e995-42fa-9836-f7d06b6ad2ae,Inbound,Returns,Reverse Pickup Enquiry,3,cf466ad2-68be-491b-9ec4-58ae53e27715,13/06/2023 16:55,12/08/2023 18:55,12/08/2023 19:47,12-Aug-23,MANDASUR,LifeStyle,269,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,3
6b87c8d9-bae7-428c-b387-b4ef4697d405,Outcall,Cancellation,Not Needed,Thanks ,,,12/08/2023 07:29,12/08/2023 07:34,12-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,4
e0854e28-50a2-4a7a-92b9-ff7223f01b8d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:34,12/08/2023 09:54,12-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fbf80ccf-f8f1-4444-9884-4acf193c0128,Inbound,Shopzilla Related,Signup Issues,Awesome ??,,,12/08/2023 10:04,12/08/2023 10:14,12-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
e5645d2d-85ad-4f97-9e51-bf94386702f6,Inbound,Order Related,Delayed,,,,13/08/2023 18:13,13/08/2023 18:46,13-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
06233736-cb8d-4540-97b7-101b64304ddc,Inbound,Product Queries,Product Specific Information,Good,,,12/08/2023 19:55,12/08/2023 20:00,12-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
daf47c93-3bb4-4bdd-8a4d-d37d9514ac92,Inbound,Refund Related,Refund Related Issues,Mera dupatta nhi aaya h so please dupatta  dilva  dijiye,,,13/08/2023 13:22,13/08/2023 13:27,13-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
7e8644f7-fc90-4fb4-825c-0c823131e39f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:53,13/08/2023 19:55,13-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
ef10197a-1ef9-41aa-b695-e24695de2d5a,Inbound,Order Related,Order status enquiry,,,,13/08/2023 21:02,13/08/2023 21:22,13-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
133aa232-f9d3-498f-b910-75a875a8bc16,Outcall,Shopzilla Related,Signup Issues,,,,13/08/2023 22:40,13/08/2023 23:27,13-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
6b36974f-9707-4c84-9961-6f2857a4f474,Inbound,Returns,Fraudulent User,??,bfdc11ba-f843-4cbc-b251-076a32b738e6,15/07/2023 11:59,13/08/2023 11:02,13/08/2023 11:23,13-Aug-23,PATNA,LifeStyle,593,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
603a653f-c988-470f-be81-97ddd67ec7de,Outcall,Returns,Fraudulent User,,ef9ffd3f-72a4-4378-9ec6-11d736f1cc84,10/08/2023 21:50,11/08/2023 13:41,11/08/2023 13:44,11-Aug-23,BANGALORE,Books & General merchandise,347,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
eadec7ce-0e8a-4bf0-8ebd-3621789d2b98,Inbound,Returns,Wrong,Super,926c70a7-0afb-4d0a-94f8-794055523254,10/08/2023 14:22,11/08/2023 20:18,11/08/2023 20:20,11-Aug-23,HAMIRPUR,Electronics,829,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,1
ef3976f8-75f9-4449-93a9-ddc479af257f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:03,12/08/2023 08:05,12-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
7e8cde73-f0b6-4fd7-9e32-dce98146976b,Inbound,Returns,Return request,,,,12/08/2023 14:43,12/08/2023 15:32,12-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ed304a9a-8adf-47f5-8add-1b9074c50625,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 14:56,12/08/2023 15:00,12-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,3
091960ea-3d3e-4b18-8e82-170f9e0d586c,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 19:01,13/08/2023 19:06,13-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
3289ed57-fc0d-46ac-b469-695d14793420,Inbound,Order Related,Delayed,,a5757489-93d3-4ddb-a140-233fe70d34ab,25/07/2023 07:25,12/08/2023 19:00,13/08/2023 13:46,13-Aug-23,NAVI MUMBAI,LifeStyle,371,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
ec8311fe-ea1a-4534-9a41-1a03eceef3c2,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:23,12/08/2023 10:27,12-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,4
84710f72-d4a5-4526-b3a1-2ef564fd1c7b,Inbound,Order Related,Installation/demo,,,,13/08/2023 08:13,13/08/2023 08:14,13-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
4e74881f-8c46-48d8-8055-c07d6d6034f1,Inbound,Order Related,Customer Requested Modifications,Don't loose customers who are regular and interested with your organisation by putting some unnecessary constraints. Very bad Shopzilla. One day U will loose major customers and realise. But no use.,,,13/08/2023 08:01,13/08/2023 08:13,13-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
1f040acb-ccb1-48fc-bc32-1c23e5437abe,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:13,13/08/2023 10:16,13-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
3cce9dac-f7bf-4d57-9c6b-516014b95cf7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:31,13/08/2023 18:32,13-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
4d30d9db-999b-48f8-8467-47c11255e236,Inbound,Others,Call disconnected,,5aa6c697-efaa-4f29-9da5-9a501d610cc5,03/08/2023 08:26,10/08/2023 17:34,11/08/2023 06:48,11-Aug-23,BALESHWAR,Books & General merchandise,65,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
c018cbc0-c405-43ec-ad81-d3d04ebdd3c0,Inbound,Returns,Return request,,7c3be267-c8aa-4ab9-9ad4-b2e4bee9a9d0,03/08/2023 20:57,11/08/2023 01:22,11/08/2023 02:11,11-Aug-23,ALAPPUZHA,Books & General merchandise,155,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
0aef2916-cbb9-486f-a661-ab2835195cc2,Inbound,Returns,Reverse Pickup Enquiry,,1c83ec17-dcd8-46f8-938d-b3589250f05e,06/08/2023 16:45,11/08/2023 09:02,11/08/2023 09:06,11-Aug-23,CHERTHALA,Books & General merchandise,17389,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
c7c342d4-f7d0-46b6-ab15-39d6e67d63a6,Outcall,Returns,Return request,,d5d3900c-f81f-4288-8f12-eedd6433e425,09/08/2023 14:43,13/08/2023 12:21,13/08/2023 12:33,13-Aug-23,MADHEPURA,Electronics,999,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,4
c5ff80bc-b9a7-4e9b-ae21-dbe6558c487b,Inbound,Returns,Return request,,e9329c52-ede3-4ed2-b4f5-509e82774197,06/08/2023 11:32,11/08/2023 21:18,11/08/2023 21:24,11-Aug-23,KOLKATA,LifeStyle,168,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
dac61888-7269-4b0a-9d6c-76015f9cbae6,Inbound,Returns,Missing,Thanks you maim,,,12/08/2023 16:47,12/08/2023 16:48,12-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ae8bc343-05c9-42be-99af-e398dd4fdf4e,Inbound,Order Related,Invoice request,All ok,,,13/08/2023 08:28,13/08/2023 08:34,13-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,4
57aedf16-0ca7-4d24-8b4f-f27e8a1e7ada,Inbound,Returns,Reverse Pickup Enquiry,So good deal,,,13/08/2023 09:10,13/08/2023 09:15,13-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
317ebaaf-5b6d-4da8-9ac1-27c5d6c0ce53,Inbound,Cancellation,Not Needed,,5fc771f1-7166-4457-979a-3a3819c4d9a4,04/08/2023 08:23,11/08/2023 16:38,11/08/2023 19:19,11-Aug-23,DHULE,Mobile,6499,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
7c4ee316-9cb2-4949-a3af-185b6f30bdd1,Inbound,Order Related,Delayed,,da02f5a4-8b9f-427d-b64b-9c50f3009eed,03/08/2023 02:05,12/08/2023 16:59,12/08/2023 17:02,12-Aug-23,HYDERABAD,Home,1499,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,3
f366c0fe-69e8-4efe-bd1b-99d6a9f555be,Inbound,Returns,Reverse Pickup Enquiry,,00445fc9-9fab-4c23-97fe-3b27b38d1b1f,26/07/2023 21:08,11/08/2023 08:54,11/08/2023 09:03,11-Aug-23,KENDRAPARA,Home,499,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
bd1d6565-01b4-4609-a300-46786fade956,Outcall,Order Related,Priority delivery,,239c697d-ab20-497d-b87b-36d199fba5ed,06/08/2023 23:57,13/08/2023 14:03,13/08/2023 14:03,13-Aug-23,SANASWADI,LifeStyle,556,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
95bbf7ac-07f4-4ee4-a356-a1b383a5ec04,Outcall,Refund Related,Refund Related Issues,Thank you ,,,12/08/2023 06:15,12/08/2023 06:17,12-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
0ef29ea8-26e0-4bf7-b7e4-4d9d363bc335,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:57,12/08/2023 14:59,12-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
425d62b5-785d-470c-8587-4bddcc7195c6,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 02:31,13/08/2023 13:02,13-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,3
d17b734f-645b-4d3c-a9d7-2cbb50a5755e,Inbound,Returns,Return request,,,,13/08/2023 09:46,13/08/2023 17:04,13-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
4a22acac-e858-4a33-8b24-8fb19a8157c7,Inbound,Feedback,UnProfessional Behaviour,,1e63e604-55fb-4015-aa9e-5ef635fdddba,30/07/2023 22:27,13/08/2023 16:26,13/08/2023 16:37,13-Aug-23,SANGRUR,LifeStyle,294,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ddf65f1c-9584-487a-a1e3-2abb70b3d155,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 20:27,13/08/2023 20:31,13-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,3
06cfa4f4-c635-4375-a0af-b60255e7abf9,Inbound,Order Related,Delayed,,a6b96a76-092d-46e9-94c8-1129f948c48f,03/08/2023 20:50,13/08/2023 20:15,13/08/2023 20:15,13-Aug-23,SRINAGAR,Mobile,57999,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
a147777f-0e98-44a2-927d-047367586baa,Inbound,Returns,Reverse Pickup Enquiry,,3098f8fe-9886-42ba-86ab-3d8a30d3a6da,22/07/2023 15:23,11/08/2023 16:48,11/08/2023 16:51,11-Aug-23,GUWAHATI,Home Appliences,791,,Thomas Waters,Sophia Sato,John Smith,>90,Afternoon,4
ef9b19cf-a50f-4544-a23a-0d3396be4e62,Inbound,Refund Related,Refund Enquiry,,9cee2d69-09e9-4e09-9e9f-6df93cc6dc86,03/08/2023 21:51,12/08/2023 09:22,12/08/2023 09:26,12-Aug-23,CHIRAWA,Mobile,20999,,David Smith,Nathan Patel,John Smith,>90,Split,5
8a00e459-2393-465b-96cb-71646dd4d507,Inbound,Returns,Reverse Pickup Enquiry,,46353118-1c36-4d21-b279-15dc1ccc2ce2,22/07/2023 17:50,11/08/2023 00:05,11/08/2023 00:06,11-Aug-23,HARDA,Furniture,579,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ff058166-dc80-4858-8f8e-f96e5f568924,Outcall,Order Related,Delayed,,0b359fbd-9cc0-4c3c-b8b0-53b12211f0f5,07/08/2023 08:42,11/08/2023 19:38,11/08/2023 19:42,11-Aug-23,NASHIK,Mobile,29999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
fa6e2619-6813-4509-a5a3-22b27e6794ba,Email,Cancellation,Not Needed,,,,12/08/2023 20:27,13/08/2023 13:16,13-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
d5ecaea6-43c8-4b9a-8192-f842890b9545,Inbound,Order Related,Invoice request,,,,12/08/2023 11:54,12/08/2023 11:58,12-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
7e5fae2e-f2d5-4095-91f0-0bfdab76876f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:59,12/08/2023 17:05,12-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
6c0dc6e5-eda8-4577-8d7f-94d956608975,Inbound,Returns,Fraudulent User,,,,13/08/2023 19:49,13/08/2023 20:04,13-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
0ae6b0c6-a9ab-4319-9f57-af297d75cb35,Inbound,Feedback,UnProfessional Behaviour,Good information thankyou ,7940be49-670e-4770-bf7c-25655cae3872,03/08/2023 20:58,10/08/2023 20:36,11/08/2023 00:56,11-Aug-23,VALSAD,Electronics,1298,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
7622c316-253d-4029-8cd2-8fbcebd557e2,Inbound,Returns,Reverse Pickup Enquiry,,21e3413a-4846-4936-a7eb-68793714ff62,23/07/2023 19:44,11/08/2023 13:43,12/08/2023 07:47,12-Aug-23,CHENNAI,Home,768,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
43fa94a1-7559-442f-bac9-525f6e165d0d,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 08:18,12/08/2023 08:29,12-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
65a34aad-8244-4849-86a2-e693a58e5122,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:45,12/08/2023 12:51,12-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
16cd6077-6913-439a-a48c-b44d613b7a7a,Inbound,Returns,Return request,,,,12/08/2023 13:25,12/08/2023 13:28,12-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
52e75abe-2c84-48f8-ae5d-204adcd27875,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:50,12/08/2023 13:58,12-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
976f160c-cfe2-48c9-87e2-62599e6aca10,Inbound,Order Related,Invoice request,customer service direct contact number or email should be there on website.,,,12/08/2023 15:27,12/08/2023 15:29,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7958ed84-1adb-46ad-bf72-8b98e5f67ec0,Inbound,Returns,Fraudulent User,,,,12/08/2023 18:00,12/08/2023 19:13,12-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
8254dfae-fd0d-45d8-b0dd-ec946b4d5d73,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:36,13/08/2023 16:37,13-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
a69fe9e0-f777-459b-8bec-9a0f021115a3,Inbound,Returns,Reverse Pickup Enquiry,,7bc12717-7201-4538-b996-252655b64c24,28/07/2023 11:55,12/08/2023 16:20,12/08/2023 16:37,12-Aug-23,CHENNAI,LifeStyle,3758,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
acc0f06d-b17f-45c7-96fc-0cd2d152a8b5,Inbound,Order Related,Order status enquiry,I missing product agent did not pickup the call,36898943-d888-4ebd-b4b6-0b82b313fd8a,07/08/2023 10:32,11/08/2023 14:47,11/08/2023 15:24,11-Aug-23,NEW DELHI,LifeStyle,4849,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
7864d7a0-bd97-438e-a4a8-6700fea49459,Inbound,Shopzilla Related,General Enquiry,,1b0e90f3-0707-40cb-b86f-12f23b200d92,05/08/2023 11:42,11/08/2023 18:15,11/08/2023 20:16,11-Aug-23,KHARAGPUR,Books & General merchandise,209,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
732eaef6-e56e-45a2-bd7c-0305b81082de,Outcall,Order Related,Order status enquiry,,573770e3-a3ea-49b4-8975-def1bde011de,05/08/2023 21:48,11/08/2023 19:33,11/08/2023 19:41,11-Aug-23,ALIPURDUAR,LifeStyle,290,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
30d80587-f602-430e-b230-3ae8618a8508,Outcall,Order Related,Order status enquiry,,bf9d5efa-76b8-443c-bba8-d3eea36d9171,11/08/2023 19:34,11/08/2023 20:18,11/08/2023 20:19,11-Aug-23,PALAKKAD,Home,251,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
d8cc7381-1795-4644-8d27-27e1461d8500,Inbound,Order Related,Delayed,Thanks,,,12/08/2023 15:43,12/08/2023 15:51,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
099e651a-654f-4162-8e59-915183996236,Inbound,Order Related,Installation/demo,Return policy is inconvenient for electronic products ,,,13/08/2023 01:34,13/08/2023 14:11,13-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
b55ee25b-e6c1-4b70-9d6d-7808d3f030fd,Inbound,Returns,Service Centres Related,,,,13/08/2023 17:34,13/08/2023 17:38,13-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
2e7669fd-6a28-4316-9ba9-2ff229f2fd13,Inbound,Returns,Reverse Pickup Enquiry,Very poor service ,a921bfb4-bfeb-4ddb-a5f7-b4bdf41dd492,31/07/2023 19:55,12/08/2023 10:00,12/08/2023 10:06,12-Aug-23,GAYA,Home,289,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
8cbb15e1-7171-4415-86d6-854f731a21a3,Inbound,Returns,Fraudulent User,,dd6d31a9-3026-45a1-8e7f-34cb7f4b09fc,09/08/2023 05:12,12/08/2023 11:11,12/08/2023 11:14,12-Aug-23,NEW DELHI,Books & General merchandise,131,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9e25c2cf-d13a-4398-bd7a-28bec9a35de0,Inbound,Returns,Reverse Pickup Enquiry,,c4933d97-da6e-42e9-8748-6243ef3d134c,19/07/2023 13:06,11/08/2023 18:03,11/08/2023 18:04,11-Aug-23,KOLKATA,Books & General merchandise,284,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
63324d1e-82e7-4309-8f24-914a27c0d68d,Inbound,Cancellation,Not Needed,,86eee8b2-530e-4398-a69c-7bb4f2ce82df,10/08/2023 20:53,11/08/2023 20:27,11/08/2023 20:30,11-Aug-23,NEW DELHI,Mobile,8499,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
ba1c1d5a-7860-401c-bdde-288d43a7db97,Inbound,Returns,Reverse Pickup Enquiry,Very poor ,4f29f0bb-53bb-45ac-a4b0-4ab8aea0671b,26/07/2023 15:17,11/08/2023 22:12,12/08/2023 09:11,12-Aug-23,JAIPUR,Home Appliences,699,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
d0a56531-2151-49d4-b3f6-be4ac97477d4,Outcall,Order Related,Delayed,,,,12/08/2023 12:53,12/08/2023 12:58,12-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9e1feaa0-635d-408f-80ce-627bf110af0f,Inbound,Order Related,Installation/demo,Harsh ji is the best guiding expert... ,,,12/08/2023 17:51,12/08/2023 17:56,12-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
6a6bbf99-909b-4b5e-ac57-05988b837be4,Inbound,Order Related,Installation/demo,Customer service so good ,,,13/08/2023 00:10,13/08/2023 00:14,13-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
a89fb931-4fe4-42e6-9a1c-e3a144104c40,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 07:33,13/08/2023 07:41,13-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
99985ede-63ed-4b2d-a839-fc99156ec940,Inbound,Returns,Return request,,,,13/08/2023 10:22,13/08/2023 15:19,13-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,2
950c9833-14e7-4a61-ab81-514004a92ac3,Inbound,Returns,Reverse Pickup Enquiry,Good talk with me,,,13/08/2023 16:23,13/08/2023 16:34,13-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
70a388bf-5175-4810-8d6b-dfc53f6d316f,Inbound,Order Related,Delayed,,,,13/08/2023 17:21,13/08/2023 17:22,13-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
96600cdb-f48a-4812-a4d5-7a869a079ab0,Email,Returns,Exchange / Replacement,Assurance is given. Hopefully the issue will be resolved soon.,e7e25cfd-c63f-4ef5-8295-259ed00bae09,27/07/2023 14:50,11/08/2023 18:21,11/08/2023 18:24,11-Aug-23,AHMEDABAD,Mobile,32999,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
bc5c7948-3068-4b91-b3f5-bc6337cf0f8b,Inbound,Returns,Reverse Pickup Enquiry,,dda95942-93b1-4946-99a2-62afdc26738c,04/08/2023 12:58,09/08/2023 12:09,13/08/2023 09:50,13-Aug-23,DEOGHAR,Books & General merchandise,127,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
e21371de-fb52-4563-970b-bab2ffdbad75,Inbound,Returns,Fraudulent User,,d5c29d08-8760-4987-99c4-5bd625f802c0,20/07/2023 13:14,11/08/2023 12:35,12/08/2023 17:27,12-Aug-23,BULANDSHAHR,Books & General merchandise,179,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2e2b13b7-7723-41ab-adb1-02f983313295,Inbound,Returns,Service Centres Related,No,32840620-35fa-4603-8031-08c25ece0d70,15/06/2023 00:39,12/08/2023 00:28,12/08/2023 00:33,12-Aug-23,NEW DELHI,Home Appliences,1199,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
f4323999-3cba-49b0-98a1-226caad64790,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:18,12/08/2023 21:21,12-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
a572c0a4-da9e-4820-b9fc-8a2cf43cce51,Inbound,Returns,Fraudulent User,,,,12/08/2023 19:30,12/08/2023 19:32,12-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
929e11c8-c2c4-411d-b14c-6eeb80c39f69,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:14,13/08/2023 09:15,13-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
8dd251b1-1dda-4627-80b3-5f91e0794c79,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:45,13/08/2023 16:52,13-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
1e532bea-8afd-477a-a453-85aa06b81e27,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 21:29,13/08/2023 22:28,13-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
f9a5a6da-3981-45a0-b2bc-3592c409212e,Inbound,Returns,Reverse Pickup Enquiry,It's good conversation.,,,13/08/2023 23:50,13/08/2023 23:52,13-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
94299668-4431-48a9-8e4f-9de30b6532a7,Inbound,Returns,Reverse Pickup Enquiry,,4729dd68-430b-4050-a5f7-962c5fa36040,29/07/2023 20:33,11/08/2023 18:03,11/08/2023 18:04,11-Aug-23,MORADABAD,LifeStyle,626,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
97525aab-b272-4bfa-a56f-0fae1a876b06,Inbound,Returns,Reverse Pickup Enquiry,,fbb4bb3a-520a-4c92-bae5-40ba02610610,02/08/2023 20:31,10/08/2023 14:11,11/08/2023 10:08,11-Aug-23,FARRUKHABAD,LifeStyle,406,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
65c7fdf1-e1ca-441d-8a47-e8e31cac5f35,Outcall,Returns,Return request,Good,66a3fc2a-b935-4c09-8bae-89d50467a583,02/08/2023 21:10,12/08/2023 23:07,12/08/2023 23:09,12-Aug-23,LUCKNOW,Electronics,1499,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
aa186ba2-8962-40a4-9989-cbd72c6018d8,Inbound,Returns,Return request,,48dfd3b3-22f6-4b58-a618-cd04a6d91733,06/08/2023 23:19,11/08/2023 16:14,11/08/2023 16:21,11-Aug-23,BANGALORE,LifeStyle,464,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
4d07e5e5-f3e6-4ae2-ac1e-e01a05d14c4b,Email,Returns,Reverse Pickup Enquiry,,7a1c629e-4c92-46c0-87d0-51575f685e5c,30/07/2023 00:44,13/08/2023 17:03,13/08/2023 17:04,13-Aug-23,PUNE,Electronics,2799,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
3af7ca9c-3254-4bb0-8e4d-1dc68439c1a0,Inbound,Order Related,Invoice request,,50cfb322-2dd1-4494-bca2-04e47673f39f,06/08/2023 18:49,11/08/2023 18:55,11/08/2023 18:58,11-Aug-23,THANE,Electronics,71990,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
7356be91-c25f-457b-a8ca-c2ddc5e6ff0d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:14,12/08/2023 12:32,12-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
d3505921-363e-4f33-9ddb-573e2ff90867,Inbound,Returns,Reverse Pickup Enquiry,Very good behaviour ,,,13/08/2023 22:39,13/08/2023 22:40,13-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
dcd54c6b-2396-4de1-b85f-e2d403395090,Inbound,Returns,Reverse Pickup Enquiry,,383f1657-5707-49d4-abb7-b4939912627b,31/07/2023 22:44,13/08/2023 15:00,13/08/2023 19:39,13-Aug-23,SANTINIKETAN,Electronics,2399,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ee70f3f2-4d3e-4fae-8d09-737cd2f03c25,Inbound,Returns,Fraudulent User,,3252a3d7-43cc-4250-b8d9-911db8a09885,29/07/2023 00:49,12/08/2023 13:06,12/08/2023 13:08,12-Aug-23,DURG,Electronics,3999,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
c2b0f4de-6e0d-4198-919f-e4cba11b2567,Inbound,Order Related,Seller Cancelled Order,I m Happy ,97c8a804-bba3-4831-b252-1fe81f8a5e08,10/08/2023 11:14,11/08/2023 12:19,11/08/2023 12:25,11-Aug-23,SARAN,Books & General merchandise,388,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
7caa8742-9bb1-469a-9a52-c49dacb1ca19,Inbound,Returns,Reverse Pickup Enquiry,,78b7f1a4-19e6-4d85-979b-4ee9c88b4166,24/07/2023 16:45,11/08/2023 19:39,11/08/2023 20:06,11-Aug-23,JABALPUR,Home Appliences,1729,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
5c0869d1-1508-4dbf-bffd-e460400362e2,Inbound,Returns,Reverse Pickup Enquiry,,80f05a7b-33ed-433c-82f3-9e571a78479d,01/08/2023 16:45,11/08/2023 20:46,11/08/2023 21:20,11-Aug-23,HARIDWAR,LifeStyle,699,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
153e9e50-b3ae-4bb0-91d3-07960757fd84,Inbound,Order Related,Customer Requested Modifications,Thanks ,,,12/08/2023 12:10,12/08/2023 12:26,12-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4c9a3a59-af4b-47ed-9ec2-f140ec8b5661,Inbound,Refund Related,Refund Related Issues,Nice to meet you ,,,12/08/2023 12:34,12/08/2023 12:38,12-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
4097c9ee-b842-4296-b5f8-39876ff7ff1e,Inbound,Order Related,Delayed,,,,12/08/2023 18:22,12/08/2023 18:33,12-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d38632ef-20ed-47ad-8b66-2fc61c5f3453,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:57,13/08/2023 08:58,13-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
721778ce-c94f-4be4-be7e-2b253fea6c0c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:30,13/08/2023 16:38,13-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
890c6c1f-df5b-48ff-8c73-9adc3005a5d6,Outcall,Order Related,Delayed,The customer executive language very good I appreciate,,,13/08/2023 20:16,13/08/2023 20:23,13-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
4026c36d-b41f-42f6-9ee8-769c9ca7006c,Email,Feedback,UnProfessional Behaviour,,17aee771-432b-4d9f-97f6-262651327d62,23/07/2023 08:27,12/08/2023 16:42,12/08/2023 16:43,12-Aug-23,ZIRA,Electronics,999,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f273e3cb-dd84-4396-8c33-271e8aab3d67,Inbound,Returns,Missing,,91fa4565-805e-4738-8ef2-dc551538398a,05/08/2023 07:01,12/08/2023 06:26,12/08/2023 06:31,12-Aug-23,PALAMU,LifeStyle,749,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
9bf7712d-6b50-4eed-aac4-eba76fec36ee,Inbound,Returns,Service Centres Related,,dfe351e6-197a-406f-8fd2-fefb8f9f86d4,15/01/2023 13:26,11/08/2023 13:12,12/08/2023 09:58,12-Aug-23,HYDERABAD,Mobile,25490,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b0e46054-f983-480a-991d-1f06b10acaaa,Inbound,Returns,Return request,,,,12/08/2023 22:03,12/08/2023 22:04,12-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
2db62140-dad2-4dd6-9e55-404f86121a8e,Inbound,Order Related,Delayed,,,,12/08/2023 21:52,12/08/2023 21:54,12-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
26fd76ad-fe2f-42f3-b58a-675740584ef2,Inbound,Order Related,Delayed,,c9304c21-a62d-4cd8-b3fc-c5a5b703a4a5,07/08/2023 19:20,11/08/2023 23:31,11/08/2023 23:31,11-Aug-23,VARANASI,Home,178,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
acba8fbb-0d93-4e10-891d-aec7772532b8,Inbound,Order Related,Order status enquiry,,187b9a40-5d95-4ac6-be3f-cc16fa4a41fc,06/08/2023 07:01,12/08/2023 22:50,12/08/2023 23:09,12-Aug-23,GUNTUR,Electronics,663,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
5344b647-5c91-48c6-936a-db816c4b1dc4,Inbound,Returns,Return request,,0a0a0614-6a07-4d27-90da-af13887a05a0,09/08/2023 23:12,11/08/2023 13:37,11/08/2023 21:36,11-Aug-23,NEW DELHI,Books & General merchandise,269,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
873e59a4-4361-4977-8a85-a02fe6484a5c,Inbound,Returns,Fraudulent User,,df7b47b2-c3fa-417c-a568-ec8910267ec8,03/08/2023 03:19,11/08/2023 22:13,11/08/2023 22:23,11-Aug-23,LOHARU,LifeStyle,6240,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
afe4b9ff-d027-492f-abf7-ac966a946a40,Inbound,Returns,Reverse Pickup Enquiry,Your wishmaster is very fraudulent without any contact he cancelled the pick up request and not picked phone anytime ,a9cf0bcc-f490-4916-9f39-5b255a2c18e3,03/08/2023 20:44,11/08/2023 23:05,11/08/2023 23:21,11-Aug-23,NEW DELHI,LifeStyle,1999,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
404fa893-85ea-43b3-a99b-55f7df45cd41,Inbound,Order Related,Delayed,,,,12/08/2023 11:20,12/08/2023 11:25,12-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
f6a30572-dd22-41ff-9cb2-ff7594e71103,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:52,12/08/2023 11:55,12-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3f14260e-e8c8-45cc-b2bc-335dd189ee35,Inbound,Returns,Reverse Pickup Enquiry,Very helping \u2026It was a nice service .,,,12/08/2023 21:08,12/08/2023 21:09,12-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
73c5a1ed-f894-4e07-b628-d342fb80a3fb,Inbound,Returns,Reverse Pickup Enquiry,"Please it's an request,Kindly inform before that Is product available or not,if not kindly cancel that order on the spot   ... It will ease & save my time ..... I really so much disappointed with the product service... It happened a lot of time .. please look upon this matter ",,,13/08/2023 00:15,13/08/2023 00:18,13-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,3
d9b16074-43d6-4da3-8ea5-d01299e2abe2,Inbound,Returns,Reverse Pickup Enquiry,Very good.,,,13/08/2023 17:50,13/08/2023 17:55,13-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
82b4385f-c5b6-4ee3-9758-301612ffd6f6,Inbound,Returns,Wrong,My problem resolved easily.,,,13/08/2023 23:10,13/08/2023 23:13,13-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
0630640a-99b0-4966-b2b2-efc1f4451eb5,Inbound,Returns,Reverse Pickup Enquiry,"every thing is very poor , i am not satisficed with Shopzilla  and i have write a Email to consumer forum ",9b6eb8e9-8828-4334-9eab-ea184a2d4a1c,25/07/2023 21:23,11/08/2023 15:08,11/08/2023 16:57,11-Aug-23,CHALISGAON,Electronics,1499,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,1
f3d578f4-6d9b-4672-9ae3-a86caa5a0702,Inbound,Returns,Fraudulent User,"Atleast issue may be cleared after consulting customer, as it is resolved without listening actual ground condition. Because at the time of delivery, wish master tell us to accept the delivery and call customer support for non available item in the basket. We does the same keeping in mind that grocery is necessary for me right now, may be missing item money may be refunded as wishmaster said. So we did but now it is not heard by support team. ",d9f51418-cb55-420c-87ff-9bb76aa3df53,07/08/2023 06:32,11/08/2023 16:37,11/08/2023 16:39,11-Aug-23,JAUNPUR,Books & General merchandise,159,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
5f363a14-95e3-44f1-a042-db41b153c366,Inbound,Order Related,Installation/demo,Please learn from mistakes and dont make the same mistake again,,,12/08/2023 19:19,12/08/2023 20:33,12-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
83143649-474a-4455-9bb3-405eae0e06bd,Inbound,Returns,Wrong,,,,13/08/2023 14:47,13/08/2023 14:48,13-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
630945ca-460d-452e-9e1c-0aa4acb9feca,Outcall,Order Related,Delayed,"My quary is not resolved, Executive is not update regarding issues. ",237c2c8a-97e6-498e-82e5-5a32115dbb56,07/07/2023 08:21,13/08/2023 16:32,13/08/2023 16:34,13-Aug-23,MUNGER,Books & General merchandise,392,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,1
763c988a-f9b5-4e3b-ba65-dcc895ce6e98,Inbound,Returns,Return request,I am happy ,7b0018d7-ada4-4a0f-ab64-2f43f0164eb3,04/08/2023 11:29,12/08/2023 07:25,12/08/2023 07:31,12-Aug-23,BARH,Electronics,1199,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
b1a31f7e-86f3-43ba-bd5f-a54c661e0ba2,Inbound,Order Related,Delayed,,fca04492-08b0-412c-b7ac-3b95a846a9e1,03/08/2023 23:33,10/08/2023 19:43,11/08/2023 16:52,11-Aug-23,PUNE,Home,334,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
23322af1-c80f-48d9-9f3b-39b947f4ace3,Inbound,Order Related,Invoice request,,40354867-fc79-47ad-8148-5fc5dd3a7d14,11/07/2023 10:20,11/08/2023 13:48,11/08/2023 13:51,11-Aug-23,PURNIA,Electronics,1399,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,3
58762670-1f33-49ce-86fd-7d4a97851140,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 16:10,11/08/2023 18:21,11-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
ce0fbdaa-1ffe-4284-b4ee-0d82b004a87a,Inbound,Returns,Return request,It is easy to handle with problen regard product quality thank u Shopzilla,,,13/08/2023 14:10,13/08/2023 14:13,13-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
b4d93c57-e396-405d-9684-28d8f03a05a8,Outcall,Refund Related,Refund Related Issues,,4dd9c574-5e96-472d-b041-3a549358b4cd,19/07/2023 18:35,11/08/2023 19:26,11/08/2023 19:42,11-Aug-23,BANGALORE,LifeStyle,2019,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
fd916b77-1d9c-48a7-abc5-1f323fe31c9d,Inbound,Order Related,Delayed,Very nice ,52216b3d-69bd-455b-8ce1-d618833b5a53,04/08/2023 16:35,12/08/2023 14:57,12/08/2023 14:59,12-Aug-23,SIRSA,Electronics,699,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,4
c1b04570-b729-4a93-befa-651c37ebeefe,Inbound,Order Related,Installation/demo,good job ,49023704-0fb2-491d-bfb3-139029620c93,06/08/2023 12:50,10/08/2023 17:50,11/08/2023 08:58,11-Aug-23,AHMEDABAD,Home Appliences,12999,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
6a75e191-89d3-41aa-821c-19a6ee87057a,Inbound,Returns,Reverse Pickup Enquiry,,73bbc0ff-173a-479d-8cbd-ce6ffbd820a1,03/08/2023 02:57,11/08/2023 18:22,11/08/2023 18:26,11-Aug-23,BERHAMPUR,Books & General merchandise,2089,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
92e8f7f0-f725-4a6c-a793-c41059a267ef,Inbound,Returns,Return request,,,,12/08/2023 19:46,12/08/2023 19:49,12-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
28d684ba-b3ae-42a9-b64c-39d60d796ef2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:12,12/08/2023 21:16,12-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e6ff15ce-5d4c-494b-a157-b74cc331ef6a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:50,13/08/2023 08:57,13-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
efeed4f9-a62e-49f3-8e9d-18fc3d538b28,Inbound,Order Related,Order status enquiry,,,,13/08/2023 13:39,13/08/2023 15:27,13-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b76fa6f2-fb65-4611-8c1b-7bace5a9a6c3,Inbound,Order Related,General Enquiry,I didn't receive any cupon code,114f1ead-d64f-441f-912e-473ba41f65ae,14/07/2023 19:41,11/08/2023 17:49,12/08/2023 10:46,12-Aug-23,MUZAFFARNAGAR,Electronics,1199,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
746ea4f3-36be-48d4-9c50-df3dd89bdc64,Inbound,Returns,Reverse Pickup Enquiry,Good,0eb5af76-a899-47b6-a230-9f2184cd35d9,03/08/2023 19:11,11/08/2023 20:21,11/08/2023 22:55,11-Aug-23,LUCKNOW,Home,518,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8c6dd0ec-2221-40ea-ac3c-277429631a37,Inbound,Order Related,Delayed,,,,13/08/2023 00:24,13/08/2023 00:25,13-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
0b10814b-3cfb-41f0-9100-36e24f92ebc0,Inbound,Returns,Reverse Pickup Enquiry,Best,,,13/08/2023 21:21,13/08/2023 21:22,13-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
513bc360-d2a4-433c-82a6-ab0a5d6938e8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:01,13/08/2023 16:06,13-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
ffbb67e1-98dc-4b4b-aa24-5d61937504a0,Outcall,Shopzilla Related,Shopzila Premium Related,,,,13/08/2023 19:49,13/08/2023 19:50,13-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9d9e5e0f-0161-497f-82a5-f839596fc9a1,Inbound,Returns,Reverse Pickup Enquiry,,39a3b0c9-c8b9-4288-a092-64a6260a9a46,25/07/2023 19:15,12/08/2023 20:48,13/08/2023 07:31,13-Aug-23,NAGAUR,Electronics,1699,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
e38a55da-416c-41e2-8919-9eea199f61ed,Outcall,Cancellation,Return cancellation,,bd8d1888-3f93-467a-8042-5e69c22d2c59,04/08/2023 07:56,10/08/2023 17:18,12/08/2023 11:14,12-Aug-23,MUMBAI,Electronics,899,171,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,2
f47ad766-f2d1-4665-91e6-80d6d658afb6,Inbound,Returns,Return request,,e360285e-4dc4-487a-afc3-48d7705c1b9f,06/08/2023 08:56,10/08/2023 19:34,11/08/2023 08:01,11-Aug-23,SILVASSA,LifeStyle,193,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
125f3aa8-dc9f-4a86-bd7f-20738cc292f0,Outcall,Order Related,General Enquiry,,968ef857-f3ff-45c2-8454-65242011f094,07/08/2023 22:45,13/08/2023 00:23,13/08/2023 00:34,13-Aug-23,SURAT,Electronics,57,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
05ffa7ee-0695-4ebc-ade1-3f57bcca84df,Inbound,Returns,Reverse Pickup Enquiry,,77668f0e-f68c-440f-b692-855682e38e1c,07/08/2023 15:48,11/08/2023 22:09,11/08/2023 22:48,11-Aug-23,HYDERABAD,Books & General merchandise,174,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
f339c43b-9922-4fe9-84e1-7c9369a2232b,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 12:32,11/08/2023 12:34,11-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
99864025-d166-4b06-9bbf-54ecb74043bf,Inbound,Offers & Cashback,Affiliate Offers,,13e52826-162b-4946-9364-7f26da18c5ba,03/08/2023 08:10,11/08/2023 20:39,11/08/2023 20:55,11-Aug-23,Kotma,Books & General merchandise,1125,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
5b1962dd-e10a-4aec-8b7d-9e4954b52722,Inbound,Returns,Fraudulent User,Shopzilla is best,,,12/08/2023 21:59,12/08/2023 22:00,12-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d2e58a15-1457-4731-a507-df9cf911d346,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:24,13/08/2023 09:27,13-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
efef3ce1-1fdd-4a83-bcd2-215136edc77c,Inbound,Returns,Return request,,,,13/08/2023 10:07,13/08/2023 11:10,13-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
980f7568-4cdd-43e9-8000-4e1dfea664d8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:59,13/08/2023 17:01,13-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7f5bed22-f4de-4370-8dc0-9517bcf21b29,Outcall,Returns,Return request,,80344064-68ae-4506-9598-cbb5f093ba02,05/08/2023 17:36,11/08/2023 14:15,11/08/2023 14:18,11-Aug-23,PATNA,LifeStyle,225,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6f543417-c5a2-4264-b28a-eae34ac00840,Inbound,Returns,Reverse Pickup Enquiry,,7eea7a47-8837-4a77-b5f5-61e805d0d879,03/08/2023 20:03,11/08/2023 14:25,11/08/2023 14:31,11-Aug-23,VISHAKHAPATNAM,LifeStyle,424,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
560de2a5-e2ec-42e6-a6e4-a62e73412a1b,Inbound,Returns,Return request,creat a coordinator team between Customer & seller to resolve any issues promptly.,6d28daff-0afc-4a5d-8bd4-65b504b74750,04/08/2023 23:07,11/08/2023 14:32,11/08/2023 16:14,11-Aug-23,AHMEDABAD,Home,249,,William Hall,Isabella Wong,John Smith,>90,Morning,3
7abb0b38-b9af-44f2-8603-288e1609b1ea,Inbound,Refund Related,Refund Enquiry,,03a8560d-c0a7-4f39-a012-a99ef0b050d4,11/08/2023 12:02,11/08/2023 15:19,11/08/2023 15:23,11-Aug-23,AHMED NAGAR,Mobile,8499,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
95e674b1-4b14-4bec-9ba4-5e5ff3d0d64d,Inbound,Returns,Reverse Pickup Enquiry,Happy ,7c136298-8edd-4722-a077-fe01c80413b3,04/08/2023 19:06,11/08/2023 20:49,11/08/2023 20:50,11-Aug-23,RAJGIR,Home,214,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
015e2aac-1966-4193-a285-b4cbedf4c0c5,Inbound,Order Related,Installation/demo,Product is vary bad ,,,12/08/2023 16:28,12/08/2023 16:31,12-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b64089a-e4b9-417d-9d8d-aae68c430ec0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:20,12/08/2023 20:56,12-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,1
41737429-3332-45da-a284-69b4079dd54d,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 19:14,12/08/2023 19:15,12-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
b5211cbf-d664-4091-9e32-950a51bb0c06,Inbound,Order Related,Installation/demo,From morning I called installation person 8 to 10 times only picked one call rest he's just ignoringIf your team can't pick call Why you assign person who is not available for installation as per given date I regrets ever time to purchase products from Shopzilla,,,13/08/2023 12:38,13/08/2023 13:52,13-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
2ad53c7c-9aba-4d76-8797-9a6fd8ad3164,Inbound,Returns,Reverse Pickup Enquiry,"very bad service, customer care executive says something else and system updates something else.",,,13/08/2023 16:23,13/08/2023 19:51,13-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,1
8080bc90-57e2-4187-a9ce-dd037d6500dd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:46,13/08/2023 21:04,13-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
b948c9a9-0a20-4c3b-9a07-3bcd6d384d89,Inbound,Order Related,Order status enquiry,,cf890e1c-eb36-4fa3-98fc-e261caf088fc,09/08/2023 16:31,12/08/2023 07:52,12/08/2023 07:53,12-Aug-23,AGRA,Electronics,322,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
3ea93a02-84d8-4d81-87a3-c3f4ccbfbfb5,Inbound,Returns,Reverse Pickup Enquiry,,0e02da38-b40d-4a8d-a1bf-ff3bd11b357b,03/08/2023 11:14,11/08/2023 13:56,11/08/2023 14:38,11-Aug-23,RAMPUR,Electronics,999,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
efae4873-207e-4796-bb6c-1b9b01cadcbe,Email,Order Related,Installation/demo,,cbe783e1-29d5-41f3-affe-dec1e7e92467,18/05/2023 23:38,11/08/2023 14:13,12/08/2023 16:05,12-Aug-23,KOLKATTA,Home Appliences,1999,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
c3753804-bc6f-4aca-a6a3-7859fcf82653,Inbound,Refund Related,Refund Enquiry,Okay ,,,12/08/2023 09:04,12/08/2023 09:56,12-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
2ca5f752-8b5a-403f-8cec-8d44cdb9278c,Inbound,Order Related,Delayed,Don't hang up on customers ,,,13/08/2023 11:49,13/08/2023 11:49,13-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
0c7d68b1-5034-423a-935e-4a9049c10ce6,Inbound,Returns,Wrong,Costemer service is really nice...,,,13/08/2023 15:53,13/08/2023 16:48,13-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
d8c13410-cd5c-4385-b4ab-a6390637eca9,Inbound,Order Related,Installation/demo,,92d042a5-6da2-44a0-ae27-a7fa6b91d4d5,07/09/2022 17:57,11/08/2023 17:56,11/08/2023 17:58,11-Aug-23,SHIMLA,Electronics,885,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
257db9a1-af43-4157-bd8e-d175d1ebb696,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:26,12/08/2023 14:38,12-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,2
750fbe01-95f8-41a4-bd70-8e6b0b5e8eeb,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:34,12/08/2023 14:39,12-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
d35fea20-86e1-4262-99e4-a1e0123a5059,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:58,13/08/2023 10:41,13-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
b07f1330-07fb-456f-a785-0659289ef7bf,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:02,13/08/2023 11:09,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
a6fd503e-eeec-42ab-9bf1-21bf29963450,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:34,13/08/2023 15:43,13-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
d21c6470-8632-4056-b729-65ff98a290fc,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:33,13/08/2023 17:34,13-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
aff23002-6296-4814-aa53-e2ad6e2b296c,Inbound,Refund Related,Refund Enquiry,Thank you ,fd59f2b8-c761-4647-b827-92f90b6e313f,06/08/2023 21:30,11/08/2023 10:22,11/08/2023 10:23,11-Aug-23,ERNAKULAM,Electronics,262,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
7526ccaa-c976-4ac4-924a-a6dd2bcedd25,Inbound,Returns,Reverse Pickup Enquiry,This is not good sttaf ,f59ec3d1-c7c9-44cc-b57c-e76aad8aaab4,04/08/2023 00:43,11/08/2023 11:44,11/08/2023 11:47,11-Aug-23,GARHWA,LifeStyle,469,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
4b464054-cb49-46a3-bde8-5331db17bddf,Inbound,Cancellation,Return cancellation,,09d9e3d0-b18c-4c2c-8a4b-0d2784ae42ad,08/08/2023 15:22,11/08/2023 15:26,11/08/2023 15:27,11-Aug-23,KHARAGPUR,Home Appliences,1699,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
f824091d-2ceb-4348-a44d-e70339c4e07f,Inbound,Returns,Wrong,Very good ??,2977f198-f6e1-482a-9d09-b32eac79ff87,16/07/2023 09:58,11/08/2023 18:12,11/08/2023 18:14,11-Aug-23,SARAN,Home,5499,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
45c60f68-ec80-4f4e-b994-1853ea224569,Inbound,Returns,Reverse Pickup Enquiry,,6cd9739d-ffea-4ee6-8b7c-bf76534594f6,31/07/2023 18:09,12/08/2023 09:26,12/08/2023 09:36,12-Aug-23,AZAMGARH,Home,549,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
7105c7c1-6b29-42fc-93dd-a85f8bcf6595,Inbound,Returns,Technician Visit,,,,12/08/2023 08:18,13/08/2023 15:01,13-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
cbcf4296-93b9-4619-abd6-4fb5b4736be8,Inbound,Returns,Return request,I am happy to resolve my issue,,,13/08/2023 11:37,13/08/2023 12:17,13-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
c06c23c2-3e4c-4962-861d-a6ce43480337,Inbound,Returns,Return request,Thank you ,d09aa109-e719-4155-9b61-f58431adb874,06/08/2023 19:16,12/08/2023 08:09,12/08/2023 08:15,12-Aug-23,CANACONA,Electronics,1399,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
5cbf3a9e-8c5b-4edf-a9e5-4444f5cc0d39,Inbound,Returns,Reverse Pickup Enquiry,Good but still issue not solved,e4b4421d-756c-4efc-96a9-e328d4891c47,26/07/2023 15:29,11/08/2023 09:12,11/08/2023 09:19,11-Aug-23,BANGALORE,Home Appliences,1299,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
d6873148-cb4f-4d4a-91b5-834aabb9cb56,Inbound,Returns,Return request,I am happy with my experience with your executive,17604da2-6f9e-41ce-97fb-c5e959e658fb,08/08/2023 15:21,11/08/2023 12:30,11/08/2023 13:36,11-Aug-23,TUNDLA,Books & General merchandise,192,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
cd0f15aa-9559-4492-90fe-2662359eff9b,Inbound,Returns,Fraudulent User,,ae144210-54f9-4581-86e3-989867411a22,22/07/2023 13:30,11/08/2023 17:41,11/08/2023 17:54,11-Aug-23,HYDERABAD,Electronics,1399,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
9e3c4232-2644-4555-8891-7e26de069c47,Inbound,Returns,Fraudulent User,,174594b8-391e-4b0a-b2b1-c122419fb5fb,04/08/2023 09:14,11/08/2023 19:14,11/08/2023 19:15,11-Aug-23,BANDA,Books & General merchandise,174,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
0d8ef433-40cd-4022-8508-27b5fdb03d6d,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 22:36,13/08/2023 22:38,13-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
19c7f3de-7a38-4938-8202-5c8fd8c2669d,Outcall,Returns,Return request,Awesome to spoke ,,,12/08/2023 08:09,12/08/2023 08:12,12-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
b5755856-d661-4a8a-88cd-441e36b245e1,Inbound,Payments related,Payment related Queries,,,,12/08/2023 09:50,12/08/2023 09:50,12-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
b3da02b0-1a9e-4fb2-975b-b72c839ab2cb,Outcall,Returns,Return request,,,,12/08/2023 14:16,12/08/2023 14:16,12-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
260f9878-73ad-4bdf-b309-b3c984a32e1c,Inbound,Returns,Service Centres Related,"I am happy with the customer care support. Its very easy,the executive very well communicate. ",,,12/08/2023 22:48,12/08/2023 22:50,12-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8c466046-3e72-4158-993f-2ce28dd054b6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:07,13/08/2023 11:09,13-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
b8c4ae0d-953b-4563-86e8-772dbaff838b,Inbound,Returns,Reverse Pickup Enquiry,Every thing was good,,,13/08/2023 19:09,13/08/2023 19:12,13-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
4f825358-c842-4817-a861-02107527fe86,Inbound,Returns,Wrong,,97b3a170-19cf-488d-bfdc-08ac4c0a44c2,06/08/2023 12:26,11/08/2023 08:10,11/08/2023 08:25,11-Aug-23,BOLANGIR,Electronics,799,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
d08ffb4e-d0ca-4bb2-9f72-2dfd4b0b21bb,Inbound,Returns,Fraudulent User,,deb55feb-b0fd-4c56-97f0-0350a4e8577d,09/08/2023 16:03,11/08/2023 10:02,11/08/2023 10:07,11-Aug-23,VADODARA,Electronics,1399,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
fa54b659-528f-4d79-bf9c-3c8b65f62115,Inbound,Returns,Product related Issues,,8b395601-855e-4b25-ba13-7cffcd98de10,08/08/2023 21:36,11/08/2023 13:53,11/08/2023 13:55,11-Aug-23,BANGALORE,Books & General merchandise,26,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,1
15824597-c5db-4f6d-a592-4a0d4bcb6821,Email,Refund Related,Refund Enquiry,Nice ,fa7f621e-8951-4125-a8e2-4175fed22469,07/08/2023 22:29,11/08/2023 16:51,11/08/2023 16:52,11-Aug-23,BHIWANI,Electronics,799,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
b362b0fa-740c-44c4-ac77-8add13babc75,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:34,12/08/2023 12:38,12-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
81f647b0-8fac-435c-b2bb-be050f820c42,Inbound,Returns,Reverse Pickup Enquiry,Na,,,12/08/2023 21:48,12/08/2023 21:51,12-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
7e87b82c-2e5f-4247-a29a-08b2d028b410,Outcall,Order Related,Order status enquiry,Very good & nice....   ????,,,13/08/2023 14:56,13/08/2023 15:02,13-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
47a294b1-1d9f-4954-a206-92bdc7c3e7cb,Inbound,Returns,Missing,,,,13/08/2023 16:36,13/08/2023 16:37,13-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
4a34fe4b-0b76-49ca-8344-b81fcf5b8c03,Inbound,Order Related,Order status enquiry,Please note the seller sending proper order,,,13/08/2023 19:54,13/08/2023 19:54,13-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
1fddf6f4-4aa9-4764-a718-ab354fbe9942,Inbound,Cancellation,Not Needed,Delivery boy ka bed behaviour,0b3936c2-2c06-450c-b49d-b076b10fa310,10/08/2023 05:31,12/08/2023 16:33,12/08/2023 17:07,12-Aug-23,ALIGARH,Home,604,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
85c077a5-4dd4-4e0c-95e2-7b47e2ab10e5,Inbound,Returns,Missing,,97c635ab-02c3-44be-834a-41db1c6d042d,04/08/2023 20:08,11/08/2023 08:17,11/08/2023 08:18,11-Aug-23,BHUBANESWAR,LifeStyle,364,,David Smith,Nathan Patel,John Smith,>90,Split,5
72631d8f-dc05-44c4-9ed6-a95cfe887714,Inbound,Returns,Reverse Pickup Enquiry,Nice customer executive and resolveable member of Shopzilla ,be6f8500-611f-45b7-8db6-75eff955d4be,16/07/2023 20:03,11/08/2023 16:26,11/08/2023 16:32,11-Aug-23,PORT BLAIR,Electronics,1190,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
e5685431-3f3c-4ec1-9892-7794e57332e1,Inbound,Returns,Reverse Pickup Enquiry,  I very help ful she is lit but nervous about the query but she helps me in my manner.,019608fd-ede3-42c3-b651-402bb98e5113,03/08/2023 17:39,11/08/2023 16:51,11/08/2023 17:22,11-Aug-23,CHAMBA,Books & General merchandise,725,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9dd14551-ea3e-4d4e-a7ad-8c961976c473,Inbound,Order Related,Order status enquiry,,,,12/08/2023 17:52,12/08/2023 19:48,12-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
85841269-3b83-41b3-b968-fd98493a0c96,Inbound,Order Related,Customer Requested Modifications,,fee4054c-ffed-420b-9932-0a6b35ecb195,06/08/2023 22:00,11/08/2023 10:26,11/08/2023 12:27,11-Aug-23,KODAD,LifeStyle,276,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
f91f6a61-6670-4ec2-ac24-fbf9c61b1d1b,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 10:28,11/08/2023 19:08,11-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,3
f6b94aba-59b8-405f-9ddd-cf16611c857d,Inbound,Returns,Missing,Hlo,aa4ad287-996c-47e4-abda-77f17ee1e266,10/08/2023 21:07,12/08/2023 00:39,12/08/2023 07:16,12-Aug-23,NEW DELHI,Books & General merchandise,204,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
019f215d-45f1-4c72-907d-60419b120df8,Inbound,Returns,Missing,,,,12/08/2023 21:49,12/08/2023 22:39,12-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
9e839c39-4ee4-4c28-b3d6-6c4cf5100aef,Inbound,Order Related,Installation/demo,,,,12/08/2023 23:54,12/08/2023 23:59,12-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b5ab22fa-0983-432c-8be8-98215777945d,Inbound,Order Related,Delayed,Good ,bdbe3cbb-af86-45db-915d-a7ab32ed6c12,25/07/2023 22:14,13/08/2023 11:33,13/08/2023 11:34,13-Aug-23,SALUMBAR,Books & General merchandise,349,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
f285ea7c-7278-405b-93e9-cdc907eaa25f,Inbound,Returns,Reverse Pickup Enquiry,,6949d327-63a4-41fb-98d6-641cbccdd1f2,09/08/2023 21:49,11/08/2023 00:02,12/08/2023 00:34,12-Aug-23,THANE,Electronics,999,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4ba56d73-eb4f-42df-ba31-c65439c96aa2,Inbound,Returns,Reverse Pickup Enquiry,,208557ac-5c07-4de3-af88-054848ecfd91,08/08/2023 20:49,11/08/2023 11:35,11/08/2023 12:04,11-Aug-23,NEW DELHI,LifeStyle,426,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
d4d6e5be-669d-42f7-8859-76331d8dcb18,Inbound,Returns,Return request,,90a4336d-6c9c-4f55-abf8-fe791e0dd599,16/07/2023 16:51,11/08/2023 18:02,12/08/2023 01:18,12-Aug-23,RAJAM,Furniture,4025,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
7e35c7be-94be-40c5-ac5d-23ed5f92ef9e,Inbound,Returns,Return request,,828b4db6-f6c4-40cb-8c93-35ac0bb43cdb,04/08/2023 18:17,12/08/2023 07:43,12/08/2023 07:46,12-Aug-23,MECHEDA,Electronics,2799,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
4b832951-e76a-4e4a-a51d-88e05714b334,Inbound,Returns,Reverse Pickup Enquiry,,d9a837ef-d0a0-4daf-92e5-06443b8a723b,03/08/2023 12:34,11/08/2023 22:37,11/08/2023 22:45,11-Aug-23,MUMBAI,LifeStyle,1749,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
e2aa03fd-9263-4fcd-a513-b9f5ee1459b4,Inbound,Offers & Cashback,Instant discount,,,,12/08/2023 08:08,12/08/2023 08:10,12-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,3
e8ad0acb-66ef-409f-ae58-dfe10d02588e,Inbound,Returns,Wrong,,,,12/08/2023 14:49,12/08/2023 14:52,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
f0351dab-9442-49db-8cfe-1c9a2d0cf26e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:21,13/08/2023 17:22,13-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
2e3db586-0cb8-49b6-be2b-ecaeb523dabf,Inbound,Order Related,Order status enquiry,Status not updated in the delivery ,8a26c03e-bd65-4f50-80a2-74e55b63bb4d,30/07/2023 18:46,11/08/2023 09:47,11/08/2023 09:49,11-Aug-23,FATEHPUR,Electronics,47990,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
f80fb711-5f07-47b1-96d5-2213929b99ca,Outcall,Order Related,Delayed,Tq,55d1bb90-3159-48a1-9351-c0ca2c09f90b,05/08/2023 09:49,11/08/2023 12:48,11/08/2023 12:48,11-Aug-23,SONBHADRA,Books & General merchandise,229,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8eded66e-0c9f-48d5-8ebf-d9f38917a289,Inbound,Returns,Fraudulent User,Very nice response from customer care executive ,ed3889a6-08ff-410b-9499-01cc8d9c8d2e,08/08/2023 07:15,11/08/2023 14:59,11/08/2023 15:09,11-Aug-23,ALLAHABAD,Books & General merchandise,374,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
fcf5dac2-ccf6-46ec-a8b1-1952ae414d53,Inbound,Returns,Reverse Pickup Enquiry,,75cd19b2-f03d-411b-a025-f42f15b5f889,10/08/2023 19:15,11/08/2023 19:01,11/08/2023 19:03,11-Aug-23,NEW DELHI,Books & General merchandise,145,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
88e35c5c-8de9-4c0f-b445-b5b90bec0f62,Inbound,Returns,Service Centres Related,,,,12/08/2023 11:14,13/08/2023 09:20,13-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,2
edc627d3-35fa-4f14-9509-2f00c4f98859,Inbound,Returns,Wrong,,,,12/08/2023 13:12,12/08/2023 13:15,12-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e924db19-8734-41d5-9112-39d2ae4b49c4,Inbound,Returns,Wrong,,,,12/08/2023 21:29,12/08/2023 22:39,12-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
5b8540f1-4537-4b06-8fa5-4f631d315605,Inbound,Returns,Return request,,,,13/08/2023 01:15,13/08/2023 01:17,13-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
1dd53b3a-357f-4580-9c87-48c0889121a4,Inbound,Order Related,Order status enquiry,Very good ,2770054e-bab8-4735-8088-adc59c28f37c,08/08/2023 23:31,12/08/2023 13:17,12/08/2023 13:35,12-Aug-23,NEW DELHI,Home,1299,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
a648375b-3aa0-4955-a335-ca919d78e449,Inbound,Order Related,Priority delivery,Very good ,,,12/08/2023 06:36,12/08/2023 06:43,12-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
e18e9110-f35a-4a9d-b39d-ef9c41d9b6a6,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 09:05,12/08/2023 09:07,12-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
ed6233b1-a02f-4fd6-981d-df4858c0a923,Inbound,Returns,Wrong,Good communication ,,,13/08/2023 12:01,13/08/2023 12:03,13-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,4
b42d59c8-a589-468c-b310-445dcf99607a,Outcall,Returns,Reverse Pickup Enquiry,All is good.. ????,,,12/08/2023 16:58,12/08/2023 17:00,12-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
4f27ed3e-e3c2-445b-bc03-71994c24c38f,Inbound,Returns,Return request,,,,13/08/2023 14:51,13/08/2023 14:57,13-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
66a70e39-91c5-4fb8-8952-d3daafd5741d,Outcall,Feedback,UnProfessional Behaviour,Nothing to be changed everything if easy going and clear with the solution ,,,13/08/2023 19:34,13/08/2023 19:35,13-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
695c76f9-1971-4ced-8e85-ab4cea5c5d07,Inbound,Returns,Reverse Pickup Enquiry,,f1bc8728-74f8-4137-827a-dcf5bb95c05c,06/08/2023 23:15,11/08/2023 11:21,11/08/2023 11:30,11-Aug-23,JAMMU,LifeStyle,442,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
60def714-1c36-405e-88f6-67b044530f27,Inbound,Returns,Reverse Pickup Enquiry,issue not resolved,daa0321c-bdf5-4549-9ac8-2a39bff1e4df,17/07/2023 00:25,11/08/2023 07:00,13/08/2023 11:26,13-Aug-23,RANCHI,Electronics,42990,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
89cc6bd9-af0f-4a5a-a4c5-557e0bc05c00,Inbound,Returns,Exchange / Replacement,,,,11/08/2023 09:52,11/08/2023 09:54,11-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
3789f24c-39aa-4a49-8d77-42eabca10fc6,Inbound,Order Related,Invoice request,happy ,bc3b6301-9a17-4e8f-b94a-9a6faa1cf49e,09/08/2023 06:30,11/08/2023 17:06,11/08/2023 17:08,11-Aug-23,SRI GANGANAGAR,Mobile,13990,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
445cef75-c712-4236-b258-0cc232159b6c,Inbound,Returns,Wrong,make it more easier to reach out to costumer support executive,e9f02642-7774-4d80-b571-ebcf7b7f4662,04/08/2023 22:57,11/08/2023 19:04,11/08/2023 19:07,11-Aug-23,AJMER,LifeStyle,2393,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
744accee-17d4-494c-ad5a-0840735851a8,Inbound,Returns,Return request,Talking is good,,,12/08/2023 13:25,12/08/2023 13:28,12-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f1f72eb9-c8a9-42fc-bdc2-e042482f03be,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:55,12/08/2023 17:05,12-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
c20bdd80-d119-48ac-b1f0-bd7a1ee25422,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:13,13/08/2023 10:17,13-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
99e46e38-92fa-493e-904a-682604ffab91,Inbound,Order Related,Priority delivery,,,,13/08/2023 20:28,13/08/2023 20:48,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f685415c-8c3e-4bb3-86f3-35d7d314d777,Inbound,Order Related,Delayed,,dbfdb967-9da0-4d69-b8fa-dfb4f075d991,28/07/2023 02:09,10/08/2023 19:46,11/08/2023 09:51,11-Aug-23,JAMNAGAR,Books & General merchandise,516,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
d04173b7-8afe-4240-b2fe-fc67e18a8687,Inbound,Order Related,Installation/demo,,a0bcd15b-84a3-4688-a076-50b6ba352b5b,10/03/2023 08:18,10/08/2023 13:20,11/08/2023 10:56,11-Aug-23,BHUBANESWAR,Home Appliences,1499,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
d7ae1691-6c67-4b9f-a828-48853b88e0ad,Inbound,Returns,Reverse Pickup Enquiry,The Zebronics monitor is not of good quality and useless for me. I need refund not replacement. ,04776d66-2ea6-4c66-8993-b12c54987db7,09/08/2023 09:30,11/08/2023 11:51,11/08/2023 11:56,11-Aug-23,GURGAON,Electronics,2896,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
c76d83ce-dba3-4b5f-9866-54aab7968747,Inbound,Order Related,Installation/demo,,aeca9017-c13c-431f-b3aa-0b2b7eea2223,08/08/2023 15:31,11/08/2023 21:22,11/08/2023 21:58,11-Aug-23,MUMBAI,Home Appliences,35990,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,1
34a02886-91ac-4c18-9ea7-75a0caf9b558,Inbound,Returns,Fraudulent User,,f5d7ecdd-ecf9-4c80-b1aa-dc5cf68bd8d9,07/08/2023 22:40,11/08/2023 22:35,11/08/2023 22:41,11-Aug-23,MUMBAI,Books & General merchandise,59,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
51b718ec-0b18-4b01-bdaf-13fa1b846191,Inbound,Returns,Reverse Pickup Enquiry,No solution for customer  query ,,,13/08/2023 15:26,13/08/2023 15:27,13-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
e4c71cb2-a189-4e63-a597-3c6f5035e559,Email,Returns,Missing,,,,13/08/2023 20:10,13/08/2023 20:16,13-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
a6db1f1e-9356-4e9e-9e19-015e3b6fabb1,Outcall,Order Related,Delayed,Service centre   behaviour and communication is very good ,b7d95ec9-3cd8-449e-bd69-3a9a3986b1a5,09/08/2023 13:47,13/08/2023 00:23,13/08/2023 00:26,13-Aug-23,CHENNAI,Electronics,999,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
0760ed21-46de-46ec-89bb-5d6e9e594222,Inbound,Returns,Reverse Pickup Enquiry,,4c168873-bde5-4b16-8d5a-f3d08cef66f4,05/08/2023 18:40,11/08/2023 15:00,11/08/2023 15:54,11-Aug-23,MUZAFFARPUR,LifeStyle,454,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1ad73ebc-146c-4e5e-9d84-743bdd4be73b,Inbound,Returns,Fraudulent User,,58bf138d-7d53-4c59-b44c-50135977f197,08/08/2023 18:26,11/08/2023 22:27,11/08/2023 22:28,11-Aug-23,VADODARA,LifeStyle,1975,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
13498f27-985c-4168-99b2-e82a2d013db1,Outcall,Returns,Return request,,,,12/08/2023 08:56,12/08/2023 18:35,12-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f2b54c15-90ce-4c9c-91d8-021d08479c8c,Inbound,Returns,Service Centres Related,,,,12/08/2023 17:57,13/08/2023 08:22,13-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
68c93bda-f3fd-464e-ad33-4b23c486435f,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:47,13/08/2023 17:24,13-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
9ce225d9-e7da-4f0f-a867-8abbc9d84e58,Inbound,Order Related,Order status enquiry,"If you delay the promised date of delivery, you must pay compensation either through money or giving Additional discount.Please give value of time of customer ",,,13/08/2023 21:40,13/08/2023 22:15,13-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
2333e3b8-4295-4df0-9822-2ef79a5e6309,Inbound,Order Related,Order status enquiry,Customer care executive was so nice and humble I love that conversation ,794b2b09-ce78-43a6-847d-37de6649b42f,03/08/2023 12:03,12/08/2023 10:59,13/08/2023 21:15,13-Aug-23,JALANDHAR,Electronics,33990,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
a50c8a0d-b8e8-43e6-a3f2-2a703ea871cf,Inbound,Order Related,Installation/demo,,e3286a8b-3eb3-40d1-b452-126d822201b0,10/03/2023 15:19,11/08/2023 10:58,11/08/2023 15:36,11-Aug-23,AMBIKAPUR,Electronics,1211,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
5fabaabc-f8bb-4833-99ec-eb4d844a79bb,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 18:30,11/08/2023 18:33,11-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
5b3b9c87-c39f-4947-a226-46f6815eafc3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:09,12/08/2023 16:38,12-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
394931b8-c984-44b1-a9e5-b0af082182fb,Outcall,Order Related,Installation/demo,,,,12/08/2023 12:14,13/08/2023 08:03,13-Aug-23,,,,,Kevin Griffin,Evelyn Kimura,John Smith,0-30,Morning,5
cf201354-7f80-4122-8fec-76f2726324af,Inbound,Order Related,Delayed,,,,12/08/2023 19:03,12/08/2023 19:04,12-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
cf3ced21-ef35-46e2-85aa-f2598bc8f4c3,Inbound,Order Related,Delayed,,,,13/08/2023 11:23,13/08/2023 14:02,13-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
28b1f9fb-dd16-48bc-bffc-17554f2aa3c7,Inbound,Order Related,Delayed,,,,13/08/2023 12:27,13/08/2023 21:15,13-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
acae36cd-11e8-442c-b165-ee61fd5d1870,Inbound,Shopzilla Related,Account updation,Good response,,,13/08/2023 12:45,13/08/2023 12:47,13-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
c7c74775-1e4e-4784-a3d6-67f58ac8256f,Inbound,Order Related,Delayed,Ok,1342f8f9-1201-4457-a06d-8c49c5e94768,02/08/2023 20:56,11/08/2023 17:00,11/08/2023 17:04,11-Aug-23,AMROHA,Books & General merchandise,623,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
423d6a4e-0c6f-4387-9caf-fd4ccce614ff,Inbound,Returns,Return request,,0c4d2ee1-901b-4c13-8aeb-9207c5940d02,03/08/2023 17:17,11/08/2023 11:57,11/08/2023 12:02,11-Aug-23,ALIPORE,Electronics,999,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
a8dab634-2da9-4d4e-ab78-185c5a7dbd4c,Inbound,Returns,Service Centres Related,,c9fb9d86-1c21-4bd7-8b5c-a5f5c7e99248,27/07/2023 17:37,11/08/2023 14:53,11/08/2023 15:13,11-Aug-23,AHMEDABAD,Home,699,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
9f884d1a-5e43-4e00-bd4a-2512625e1df0,Inbound,Order Related,Installation/demo,Useless ,b37515e8-7dcd-4b01-b694-5a068fe4b3fb,03/08/2023 13:16,11/08/2023 15:43,11/08/2023 16:45,11-Aug-23,LADWA,Mobile,19999,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,1
6ac559d2-a834-48c6-8340-bd4392286f8c,Outcall,Returns,Return request,,,,12/08/2023 10:45,12/08/2023 10:47,12-Aug-23,,,,608,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
95430df7-1c97-48f3-8950-f27372d001a6,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 13:08,12/08/2023 13:14,12-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
6cd63fbf-62a7-4c17-88a9-b3f01abfdd98,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:00,12/08/2023 21:01,12-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
ba17087e-5dab-47f0-b974-5e1e6447dff1,Inbound,Order Related,Installation/demo,,,,13/08/2023 21:39,13/08/2023 21:39,13-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
270505f7-8a1d-44ec-9b78-7251184e370c,Inbound,Order Related,Delayed,,f498868a-0401-4ab9-8b8b-2faf0b681557,29/07/2023 21:31,11/08/2023 21:36,11/08/2023 21:37,11-Aug-23,VADODARA,Books & General merchandise,106,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
2fb6e715-c421-4ca5-b165-8558fd30346d,Inbound,Refund Related,Refund Related Issues,Great work ,805b310a-826d-4c0a-bcde-5b9a47fb66d6,05/07/2023 20:26,10/08/2023 12:06,13/08/2023 11:39,13-Aug-23,PALANPUR,Electronics,1399,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
c0791f62-4cae-4435-bf69-7caf52615d47,Inbound,Returns,Wrong,,ec4dbe40-bfda-4069-a883-86acc8f801ca,02/08/2023 20:01,10/08/2023 13:00,12/08/2023 10:29,12-Aug-23,KOLKATA,Books & General merchandise,1671,,Anthony Booth,William Park,John Smith,31-60,Morning,5
e7fe1287-c0ad-484f-a7c3-2b48059ca5fb,Inbound,Returns,Return request,Make Hassel free return. ,4d240c1c-0fad-4a2b-8f7f-284848d63205,05/08/2023 10:30,12/08/2023 18:03,12/08/2023 18:09,12-Aug-23,NEW DELHI,Electronics,899,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
adaf38fb-6c6b-4197-ab8c-576c4efb08b7,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 02:26,12/08/2023 02:33,12-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
ec84c64a-dc81-422f-b4bb-b0a3e0e569bb,Inbound,Returns,Reverse Pickup Enquiry,Please try to make sure the product sending to the customer is right.,,,12/08/2023 11:46,12/08/2023 11:59,12-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
8b22fe64-9cf0-42d8-b13d-54daf0588bd6,Inbound,Returns,Service Centres Related,,,,12/08/2023 12:49,12/08/2023 14:50,12-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
f279002c-f00b-4f2e-a3f5-20326d01c99a,Email,Returns,Reverse Pickup Enquiry,Behaviour ,,,12/08/2023 18:24,12/08/2023 18:25,12-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
5b193e8c-b32d-411d-ba38-22f9360e74c5,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:44,12/08/2023 18:44,12-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
08990b39-411e-4a3b-8784-e938d7e3da88,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 20:19,12/08/2023 21:01,12-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
19a3432c-8c75-49d5-88ed-280cf8b842ad,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:58,13/08/2023 12:00,13-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
384aa2b5-b936-4fb5-9710-593512bf9076,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:20,13/08/2023 16:35,13-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
6281f56e-7c83-4152-aae1-b0cf53853ef7,Inbound,Order Related,Invoice request,,,,13/08/2023 17:50,13/08/2023 17:54,13-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8ab141d8-3df0-4f08-b020-02f85cfa6aa4,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 18:33,13/08/2023 18:34,13-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
414c7122-9717-40bb-a49d-35fde98dfbe7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:55,13/08/2023 19:58,13-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
ef38c47d-06d3-4e31-9137-b91ee1436c34,Inbound,Feedback,UnProfessional Behaviour,process should be fast,be1691e4-aabc-4b9d-bcf5-0157956a3802,19/07/2023 08:13,12/08/2023 15:13,12/08/2023 16:12,12-Aug-23,SAMASTIPUR,Electronics,899,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
95016cc0-5666-420e-ade4-3b1e49350f5b,Inbound,Order Related,Order status enquiry,** u ??,0f29e7e0-f783-45e5-ae48-de86405f75d8,07/08/2023 17:44,12/08/2023 19:34,12/08/2023 22:53,12-Aug-23,HYDERABAD,Electronics,280,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
5dfca432-f630-4335-8306-2cfa87835155,Inbound,Returns,Reverse Pickup Enquiry,,01e647f7-d99e-40e0-b090-259d9cc2618f,05/08/2023 06:18,11/08/2023 09:28,11/08/2023 09:29,11-Aug-23,KONNAGAR,Affiliates,135,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e02e20cf-8bc8-4016-bd6f-dbb6875bc2e6,Inbound,Returns,Reverse Pickup Enquiry,,d97b3cf4-154d-4306-a317-4f63a5c31084,30/07/2023 21:04,11/08/2023 15:11,11/08/2023 17:04,11-Aug-23,CHURU,Affiliates,349,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,3
60193ee4-8e0e-4bd4-a273-d11f8791ade3,Inbound,Returns,Reverse Pickup Enquiry,,c704ec93-91cb-4486-9ed2-c66b47c9e938,01/08/2023 10:46,11/08/2023 14:05,11/08/2023 14:20,11-Aug-23,AMRAVATI,Books & General merchandise,1349,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
ca13e07d-0645-41ea-99b7-cb9b9be0b019,Inbound,Payments related,Online Payment Issues,Good job ,,,11/08/2023 17:25,11/08/2023 17:26,11-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
93a94174-b8df-4969-a364-f20328f59cb7,Inbound,Order Related,Delayed,,02d9b035-a475-476d-85d9-bf3a2cc64ce2,05/08/2023 21:49,12/08/2023 17:29,12/08/2023 17:44,12-Aug-23,HYDERABAD,Mobile,32999,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
72c101b3-9a25-40e3-abb6-fd8d8a66ef19,Inbound,Returns,Missing,,c7e92240-6643-4e07-9dfc-d66075893891,08/08/2023 20:06,11/08/2023 19:05,11/08/2023 19:27,11-Aug-23,MOHALI,Books & General merchandise,341,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
89e91d81-4413-4181-bae5-15a35c6353fd,Inbound,Returns,Reverse Pickup Enquiry,,4558ea31-0873-4d0f-b107-ca4fae8a33eb,30/04/2023 10:31,11/08/2023 23:47,11/08/2023 23:51,11-Aug-23,PALI,Electronics,14799,,Michael Pitts,William Park,John Smith,31-60,Evening,4
678368f0-0417-4874-84ad-1418a9f2756f,Outcall,Returns,Wrong,,,,12/08/2023 09:34,12/08/2023 09:35,12-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
8d80ad5c-44be-4b4c-a339-f26890c21c8c,Inbound,Order Related,Customer Requested Modifications,,,,12/08/2023 17:04,12/08/2023 17:09,12-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dee7ea14-3ada-49cf-8de5-8e5b3f8d150a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:21,12/08/2023 18:28,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
7ea50545-cabf-4617-b5d3-20d00ae8244c,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 17:24,13/08/2023 17:25,13-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
f643c6ca-ae0a-4abc-8796-c2d91f4dbe67,Inbound,Returns,Fraudulent User,"Just be sure,The same error doesn't repeat again ",,,13/08/2023 19:05,13/08/2023 19:08,13-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
4815aaa9-cb3d-44e6-bbb8-0eb6606950e7,Inbound,Order Related,Delayed,,,,13/08/2023 19:46,13/08/2023 22:49,13-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,1
0f458090-db88-4736-87af-2a32ea360277,Inbound,Returns,Return request,,8da91ff6-fab2-465f-9fe2-678830e1400e,06/08/2023 08:06,12/08/2023 14:17,12/08/2023 15:00,12-Aug-23,THANE,Electronics,1497,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
d0629ba0-fcf8-4197-9a78-17df00dd9a8f,Inbound,Order Related,Order status enquiry,good,17b97efe-7837-4fc1-b494-74c13abf470b,09/08/2023 18:41,13/08/2023 10:09,13/08/2023 10:13,13-Aug-23,SANJAN,LifeStyle,751,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
37436a8e-70b8-4bbe-bd57-147354a20229,Inbound,Refund Related,Refund Enquiry,,3d26a4b7-87ac-47a4-82e2-bd5931c05185,09/08/2023 18:15,12/08/2023 10:25,12/08/2023 10:27,12-Aug-23,ANJAR,Mobile,27999,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7baf0243-57e4-4953-a8b8-f420cb441447,Outcall,Returns,Technician Visit,You people are making fool in this issue ,513b0525-0a1e-4b76-bdae-03ba64784bea,23/07/2023 10:16,13/08/2023 09:53,13/08/2023 09:57,13-Aug-23,GHAZIABAD,Electronics,12990,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6a280e76-f733-49d1-907e-2f90e4064fda,Inbound,Returns,Return request,Product item missing,1578d80a-f5ae-4de7-9bf3-2e72353c8560,05/08/2023 16:30,11/08/2023 16:29,11/08/2023 16:31,11-Aug-23,UJJAIN,Books & General merchandise,329,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,1
f6093cd2-dd96-46d1-bc0f-5723993b4ee8,Inbound,Returns,Return request,  to talk with customer support ,7ec3b4d2-5b73-456c-82fd-73b0ba6dfcec,07/08/2023 22:02,11/08/2023 19:24,11/08/2023 19:28,11-Aug-23,RANCHI,Books & General merchandise,209,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
f756b4d4-7c3e-4452-bf46-f84793e89877,Inbound,Refund Related,Refund Related Issues,Very nice personGood handling my problem...,,,12/08/2023 07:31,12/08/2023 07:34,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d8460512-5289-4b60-8e3f-2762c108b6aa,Outcall,Order Related,Delayed,,,,13/08/2023 16:42,13/08/2023 22:17,13-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
71484752-c03c-44dc-9250-c9e8606cedfe,Inbound,Returns,Return request,Fast customer service,,,12/08/2023 17:34,12/08/2023 17:37,12-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
38487007-713f-40c3-9419-2a13587e3bf8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:47,12/08/2023 18:52,12-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
404554d7-f465-4435-b2b9-e604d7eeeff5,Inbound,Returns,Reverse Pickup Enquiry,Support executive was very polite and supportive ,,,12/08/2023 19:15,12/08/2023 19:46,12-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b3c39694-b063-4522-9829-3d06ffed1798,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:26,12/08/2023 20:33,12-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
a7af2c50-c558-4b9d-b3b0-696a6b882bda,Outcall,Returns,Return request,Riya was very genuine and polite. She understood my problem and tried to help in any way possible. It was nice interacting with her,,,13/08/2023 21:01,13/08/2023 21:54,13-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
76d93dfa-b8d7-4cf9-ac32-05283807ef97,Inbound,Returns,Reverse Pickup Enquiry,Your package some time not better.so further more care fully package ,,,13/08/2023 21:54,13/08/2023 23:41,13-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
34585299-93d5-4b33-96b8-189fdc08496c,Email,Returns,Reverse Pickup Enquiry,Totally disappointed ,3dfacc59-c160-4fe8-b512-5bcc0a0329b0,09/07/2023 17:41,11/08/2023 10:39,11/08/2023 10:40,11-Aug-23,MUMBAI,LifeStyle,999,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
54c0bc83-0a14-40e4-8312-5a7bce72f123,Outcall,Returns,Return request,,e5d8fdc5-d3e4-4f76-98b6-84332a144d92,07/08/2023 09:04,12/08/2023 10:43,12/08/2023 10:45,12-Aug-23,MODINAGAR,Electronics,799,531,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
8c1df9d1-cef6-444d-b2ed-820696511d0d,Inbound,Returns,Reverse Pickup Enquiry,,aa6109d6-9188-4626-b4e9-b2a0d2348e83,23/06/2023 13:57,11/08/2023 11:02,11/08/2023 14:10,11-Aug-23,Barkagaon,Home Appliences,1799,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
dc31e85d-a84e-459d-a6f4-a2ad6e578a76,Inbound,Returns,Return request,,1c07f0c3-d0c1-4ad5-9ca7-17bfcb1d441f,27/07/2023 12:20,11/08/2023 12:01,11/08/2023 12:49,11-Aug-23,AMRAOTI,Home,549,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
d8c07af3-7e45-4788-898a-4eb7adc25e8a,Outcall,Returns,Return request,,fecd8fe8-3904-469b-9204-c1b2c1f61d59,10/08/2023 21:32,13/08/2023 12:22,13/08/2023 12:29,13-Aug-23,PATNA,Electronics,999,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,4
cf0e2bae-1ea8-400f-95ce-23898d13711f,Inbound,Returns,Fraudulent User,,6d464ba6-2399-406e-af78-52f4a080337c,08/08/2023 07:16,11/08/2023 17:52,11/08/2023 18:42,11-Aug-23,OOTY,Books & General merchandise,124,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
61b4a972-734d-44a9-bc53-0ae56ac63a13,Inbound,Returns,Reverse Pickup Enquiry,bad service,9d59e5d9-db20-4761-b11d-2c79bd60bbc5,30/07/2023 17:09,12/08/2023 20:30,12/08/2023 20:36,12-Aug-23,DEWAS,Mobile,9999,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
bc02183d-f1a9-4376-9267-a9fcaf8cfabd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:49,13/08/2023 18:54,13-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,2
f073cc39-30c4-4a49-9713-d4dcc8e2cb19,Inbound,Returns,Missing,,54f0d67e-ba60-4f08-b631-78adeae3d801,06/08/2023 08:20,11/08/2023 09:28,11/08/2023 13:34,11-Aug-23,GHAZIABAD,Home,96,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6dab73c2-4ebe-4577-b656-de7a4fd3273d,Inbound,Returns,Fraudulent User,,7a329a87-ca8e-4379-8055-55b3b8f2172d,06/08/2023 00:19,11/08/2023 16:52,11/08/2023 16:59,11-Aug-23,AURAIYA,Electronics,398,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
7095d979-92da-4927-a260-63562240c5a2,Inbound,Returns,Missing,,9e5bc1f6-eb96-40d5-b2b7-e3f3cbef8806,06/08/2023 12:02,11/08/2023 16:59,12/08/2023 10:11,12-Aug-23,BHANDARA,Electronics,227,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
d0b5a689-bf9d-4b5c-9f82-9b52f47df422,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 19:52,11/08/2023 19:57,11-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
09df45ef-b69a-4616-ba0b-80601d558cba,Inbound,Returns,Return request,,,,13/08/2023 00:34,13/08/2023 00:57,13-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,4
d30c8d1b-3612-4f38-8ba6-5c3b0568a6dd,Inbound,Returns,Return request,,,,13/08/2023 15:30,13/08/2023 16:23,13-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
80c84697-e65c-4b6a-af30-f5d684ea86a0,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:54,13/08/2023 18:03,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,2
83001a26-daf9-4402-8cca-68fe270a79aa,Inbound,Order Related,Delayed,,18d6f309-ce0a-4201-abc3-cb59f17e841c,26/07/2023 15:16,13/08/2023 15:38,13/08/2023 15:41,13-Aug-23,GURGAON,Books & General merchandise,906,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
ffe9a108-4590-4b6e-9934-4a9261278d18,Inbound,Order Related,Installation/demo,Try to resolve the issues as soon as possible ,a47b063a-b94b-4984-b431-c400aebac8b9,17/09/2022 15:49,11/08/2023 10:51,11/08/2023 10:58,11-Aug-23,CUTTACK,Home Appliences,602,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,3
34dc8159-1d22-4c3d-9cce-8fcf3025172b,Email,Order Related,Delayed,Worst service ever seen in my life,a686f547-df2b-4dd8-b112-04070a6c8eed,05/08/2023 17:39,12/08/2023 18:49,12/08/2023 18:56,12-Aug-23,GANDHINAGAR,Furniture,3623,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
f017c250-06ea-4300-b606-e62a79d9c4ec,Outcall,Order Related,Installation/demo,,1dd463a6-d813-47b4-a998-c3d4ffa69506,05/05/2023 11:51,11/08/2023 23:05,11/08/2023 23:08,11-Aug-23,GUWAHATI,Electronics,3491,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
c9dc719a-3ec1-4928-8ee9-ddd2c6091e0d,Inbound,Payments related,Payment related Queries,,,,13/08/2023 10:41,13/08/2023 10:47,13-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
edde6652-845e-4691-969e-8f69bf1f0366,Inbound,Order Related,Delayed,,7539f743-f125-4906-b7d1-c1e91b19af53,30/07/2023 10:59,10/08/2023 21:14,11/08/2023 19:52,11-Aug-23,DHUBRI,Mobile,30900,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
13b41f94-be32-4858-9ca3-80d5dfb54052,Inbound,Returns,Reverse Pickup Enquiry,,c81fbade-787a-446e-9deb-3c33a3c228c1,08/07/2023 19:43,11/08/2023 10:50,11/08/2023 11:18,11-Aug-23,VIZIANAGARAM,Home,1056,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
7fff9723-7de2-49cf-a27c-2eabf16df239,Inbound,Order Related,Delayed,Very very good ,58fcde9c-315a-486e-b47c-e74380aaaaf6,04/08/2023 16:19,13/08/2023 10:43,13/08/2023 11:07,13-Aug-23,JAHANABAD,Books & General merchandise,192,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
9165a5e6-170e-46d9-ab9b-d33c1f273239,Inbound,Returns,Service Centres Related,,45b2123a-0935-4ae0-8419-80760c6bb56b,31/10/2022 11:12,11/08/2023 10:26,11/08/2023 10:27,11-Aug-23,GOPALGANJ,Home Appliences,4699,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
6b6e85d2-88b8-44cc-a160-caa9f17fc2f8,Inbound,Order Related,Seller Cancelled Order,Nice ,02d1cee7-7688-47d8-b343-8e60676ca550,05/08/2023 10:15,11/08/2023 10:41,11/08/2023 10:46,11-Aug-23,DIPHU,Electronics,349,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
05bb6327-6caf-4046-915b-cbee8298572c,Inbound,Returns,Fraudulent User,,ce86b797-725e-46f3-b3f5-b104d6f307bf,07/08/2023 17:55,11/08/2023 18:57,11/08/2023 19:17,11-Aug-23,HYDERABAD,LifeStyle,1959,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
59059ca4-e572-4e15-bf13-e12ae3deb142,Inbound,Returns,Reverse Pickup Enquiry,,c6edf369-644d-4485-873d-44cebe5e27d7,08/08/2023 22:52,11/08/2023 18:51,11/08/2023 18:53,11-Aug-23,NEW DELHI,LifeStyle,1254,,David Smith,Nathan Patel,John Smith,>90,Split,5
8293ef5a-28a2-4f32-ab32-1c99473e544a,Inbound,Returns,Return request,Exicutive is very good in helping to solve the issue ,5542b65d-4500-4fc9-bfc5-a98dfe2608c3,03/08/2023 07:10,11/08/2023 19:51,11/08/2023 19:54,11-Aug-23,BANGALORE,Home,191,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
1777b8ec-dde0-409c-a978-a1c4d4a94bbb,Inbound,Returns,Return request,,4e31f42b-da47-4280-9aac-030783f822b8,06/08/2023 14:49,11/08/2023 20:05,11/08/2023 20:07,11-Aug-23,DURGAPUR,LifeStyle,495,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
390d4e43-49f3-42e9-871b-ffdbc7d6ad96,Inbound,Returns,Damaged,,a85683fa-d9ec-4151-9c88-39a54b02d5a4,07/08/2023 15:27,13/08/2023 19:02,13/08/2023 19:06,13-Aug-23,JAMSHEDPUR,Books & General merchandise,80,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
6422fe0c-c818-4fbd-9340-08e00bbafecc,Inbound,Refund Related,Refund Enquiry,Bahut bahut dhanyawad sir thanks ,9e3d83ab-7b49-4345-8679-5e737f7e94aa,11/08/2023 23:22,11/08/2023 23:32,11/08/2023 23:40,11-Aug-23,MOTIHARI,Mobile,13999,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f18a19cc-2a80-424b-9979-acd72ea087f3,Inbound,Refund Related,Refund Related Issues,All Set,,,12/08/2023 17:50,12/08/2023 17:56,12-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
326c17be-262d-42d2-9a9a-e875f5a54857,Inbound,Order Related,Delayed,Delivered boy no time table please time to time delivery ,,,12/08/2023 21:11,12/08/2023 21:17,12-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
d8c6cfea-0640-45f8-b8b7-de3c481c5711,Outcall,Returns,Return request,,,,13/08/2023 13:51,13/08/2023 13:56,13-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
e316b1c8-9d7c-452e-a44c-e3d629f13133,Inbound,Returns,Reverse Pickup Enquiry,It will be better if the customer executive service is through chat also,,,13/08/2023 23:47,13/08/2023 23:48,13-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
bc6eac23-350b-42c7-8b3b-b1053e76cdf7,Inbound,Returns,Fraudulent User,,781bdba8-e7c2-4362-ba9f-1df97a842b0a,05/08/2023 16:04,10/08/2023 22:47,11/08/2023 07:02,11-Aug-23,PERUNDURAI,Books & General merchandise,264,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
edd0eecd-ff1b-4398-9a12-85d892d68af8,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 06:21,11/08/2023 06:23,11-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,4
980187e3-c6da-4745-83ec-748834c380ad,Inbound,Returns,Return request,Nice,5b511da9-719f-42e2-a0d8-4310c08ece4f,08/08/2023 08:34,11/08/2023 13:47,11/08/2023 13:57,11-Aug-23,KATOL,Books & General merchandise,279,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
cc038c0e-6b06-4cbc-aa0c-5ece6af98da1,Inbound,Returns,Service Centres Related,,,,12/08/2023 14:02,12/08/2023 14:14,12-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,4
32cb239f-7ead-4965-83a1-b824774c5767,Inbound,Returns,Return request,Excellent work,28394704-63eb-40cd-bf78-2ec16bc4552d,04/08/2023 08:55,11/08/2023 15:24,11/08/2023 15:30,11-Aug-23,JAMSHEDPUR,Electronics,1599,,Shelly Huber,William Park,John Smith,61-90,Evening,5
0d5b727c-b149-43f5-97b4-e9f7fd324ddc,Inbound,Refund Related,Refund Related Issues,,23dab169-17e9-4a7e-bd4b-451846301b05,04/08/2023 21:53,09/08/2023 21:37,12/08/2023 12:31,12-Aug-23,KOLKATA,Books & General merchandise,208,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,1
94b4d00e-9e2a-47ec-83e5-30c0b1ec46d6,Inbound,Returns,Reverse Pickup Enquiry,,9bfe201c-ed5c-4fcc-abc7-5d9309b3973b,02/08/2023 14:21,11/08/2023 11:36,11/08/2023 11:54,11-Aug-23,BERHAMPORE,Affiliates,65,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
941d2691-c8f4-42c3-939a-d96f52c4765e,Inbound,Order Related,Installation/demo,,7e330f6e-f495-442a-a27c-67f193d303a3,09/05/2023 13:17,11/08/2023 12:07,11/08/2023 12:09,11-Aug-23,SARAN,Electronics,799,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,1
c1e0ec87-2387-4224-a39f-125a815b2aee,Email,Refund Related,Refund Enquiry,,f0633848-8435-4d63-98ae-0a41decf7101,08/08/2023 14:30,11/08/2023 13:30,11/08/2023 13:33,11-Aug-23,ASANSOL,Home Appliences,28990,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
7fdddfa2-3f34-43e6-8a12-1f4bb5f1bd0c,Inbound,Refund Related,Refund Related Issues,,623ad42f-0dfd-4dca-afd8-8495fd6a6845,25/07/2023 18:05,11/08/2023 21:15,11/08/2023 21:18,11-Aug-23,MAHESANA,Books & General merchandise,139,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
90dd8f76-f602-4454-b2ff-593ec904305e,Inbound,Product Queries,Product Specific Information,Good,,,12/08/2023 11:56,12/08/2023 12:01,12-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,3
23e62d37-d5ac-45de-974f-f67e1644a979,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,12/08/2023 11:58,12/08/2023 12:09,12-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
d718fda0-a778-41e7-b067-d38c63b6fa37,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 12:49,13/08/2023 12:50,13-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
860b50d4-9962-44c0-bafe-96add5b53ce0,Outcall,Returns,Missing,,,,13/08/2023 18:13,13/08/2023 18:15,13-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
0dc003f0-4209-47ad-8a29-5ef5af43a156,Inbound,Returns,Reverse Pickup Enquiry,,aaac6f50-e21f-455b-9442-65611205c88b,24/07/2023 02:36,11/08/2023 03:00,11/08/2023 04:00,11-Aug-23,BHIWANDI,Home Appliences,17290,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
f5c41269-d4fa-4d70-b68d-0f675d29c3cb,Inbound,Returns,Return request,Good ,57123408-3232-4c7a-bdde-995a58a45af9,06/08/2023 12:04,11/08/2023 08:09,11/08/2023 08:10,11-Aug-23,VISHAKHAPATNAM,Books & General merchandise,179,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
9fdebfe4-3764-4b15-afcb-83c07a7548b3,Outcall,Returns,Reverse Pickup Enquiry,,d2ff4910-b688-4e72-a598-7565e240b721,06/08/2023 20:46,11/08/2023 14:43,11/08/2023 14:56,11-Aug-23,GUWAHATI,LifeStyle,399,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
ad60be6e-d53c-4b83-bb27-957973d66e54,Inbound,Cancellation,Not Needed,,ad2dcecf-817d-427d-8c6f-d0fe29ec3207,06/08/2023 22:53,11/08/2023 21:14,11/08/2023 22:41,11-Aug-23,VADODARA,LifeStyle,685,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
ab7ccaad-e4bd-4938-a16c-eebfb37e5766,Inbound,Order Related,Installation/demo,,675d7605-53b1-4a99-a1c5-ae8a1bc17152,07/08/2023 10:20,11/08/2023 20:41,13/08/2023 16:03,13-Aug-23,MUMBAI,Home Appliences,19999,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,1
47ea7ca5-6541-4b5f-b47a-11879024db1d,Inbound,Returns,Return request,,,,12/08/2023 16:21,12/08/2023 18:06,12-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
91aad02a-7e5e-4f15-9494-3a7c02f10ac1,Inbound,Returns,Missing,,,,13/08/2023 00:16,13/08/2023 00:19,13-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
644cc146-4b25-4e9f-a02c-446204e6798f,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 12:37,13/08/2023 13:09,13-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
5f038780-2e74-4b56-8b9f-f46db51498e6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:35,13/08/2023 20:57,13-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
74dc0181-36b6-415e-b603-5bd96f098b2e,Inbound,Returns,Return request,,,,13/08/2023 14:09,13/08/2023 14:16,13-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
d390d3ef-8371-41ef-a85f-1c9e369ab67c,Outcall,Order Related,General Enquiry,,,,13/08/2023 19:02,13/08/2023 19:10,13-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
c9120532-6c89-4e05-8936-562211e94b55,Inbound,Returns,Reverse Pickup Enquiry,,a797d3ad-dc5a-4692-a8e8-0669fc76c93d,09/08/2023 19:15,11/08/2023 10:38,11/08/2023 10:53,11-Aug-23,NALLASOPARA,Electronics,1299,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
e6831bc1-592a-4cbb-a329-c760602555c1,Inbound,Feedback,UnProfessional Behaviour,,ec516f3e-efe0-4396-b86f-33d61c022159,07/08/2023 05:25,13/08/2023 17:24,13/08/2023 17:27,13-Aug-23,CACHAR,Books & General merchandise,327,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
03a951aa-4388-4b17-a10a-2b1b4c975d37,Inbound,Returns,Reverse Pickup Enquiry,"Shafia was excellent, but the last experience with agent before shafia is worst. He was able to hear me but acted as if I'm not audible. Please provide notification or email response if there's a delay in picking up order placed for return. Very disappointed by service.",86ecaf59-c80a-4943-a3d7-8231bcf65833,15/07/2023 15:05,11/08/2023 09:57,11/08/2023 10:09,11-Aug-23,HYDERABAD,Furniture,318,,Mike Fields,Madison Kim,John Smith,>90,Split,5
2483d5d3-661a-4c31-a2e3-d4ce41255ef3,Outcall,Returns,Exchange / Replacement,,2b5b3747-1202-49ef-8a9a-319f3a1aed19,08/08/2023 15:53,11/08/2023 11:18,11/08/2023 14:27,11-Aug-23,ALIPURDUAR,Mobile,16999,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
020dcd2b-c4dc-4902-9ce8-15c33ad72d15,Inbound,Order Related,Invoice request,Thak you.,ed8c20a6-3edb-40aa-9770-39abd714abb5,08/08/2023 13:12,11/08/2023 19:48,11/08/2023 19:49,11-Aug-23,PATIALA,Electronics,199,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,3
a50219c2-575d-4f5c-b5a4-62be0975c9bc,Inbound,Product Queries,Product Specific Information,Very Swift to communicate with customer..,,,11/08/2023 20:19,11/08/2023 20:23,11-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
c6b81bf4-76ad-4a27-b8d3-2e5213f92b3f,Inbound,Order Related,Installation/demo,,,,12/08/2023 07:17,12/08/2023 14:43,12-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
dff410c0-e2a4-458c-a097-d6513f553c2f,Inbound,Returns,Return request,,,,12/08/2023 16:58,12/08/2023 17:02,12-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
e72baba2-28a6-44b9-8f37-f1d822e7396c,Inbound,Returns,Service Centres Related,over all thing was good your customer support was also nice i think from your side everything is good. But let's see will you solve my problem or not ,,,13/08/2023 16:56,13/08/2023 16:59,13-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
5aa42da4-96b9-4897-9005-51c61f227c6f,Inbound,Returns,Reverse Pickup Enquiry,GREAT JOB BY AGENT ON CALL,,,13/08/2023 19:58,13/08/2023 20:05,13-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
54bdb008-0cd7-4d1f-8b39-36e7818e08f4,Inbound,Returns,Return request,Shopzilla customer service is far better than any other e-commerce website. I will always purchase from Shopzilla only. Kudos to you guys for making shopping so easy.,005fc69c-9cc8-4782-a75a-c164642f59c0,02/08/2023 10:44,12/08/2023 07:42,12/08/2023 07:44,12-Aug-23,KURUKSHETRA,Electronics,1699,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
6f003c60-b8b0-4208-879c-e6bef250e3c9,Inbound,Order Related,Order status enquiry,,,,12/08/2023 13:37,12/08/2023 13:37,12-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
ee47d850-105a-446e-857f-22fb62145b36,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 17:32,13/08/2023 17:33,13-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
d474e80e-1dfb-4394-86f0-5996bd69ed4a,Inbound,Returns,Service Centres Related,,,,12/08/2023 16:39,12/08/2023 17:08,12-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4a6fb4bf-fbcf-4b81-aa31-25751978ec0c,Inbound,Order Related,Delayed,,,,12/08/2023 17:11,12/08/2023 17:13,12-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
a30394fb-0598-4964-b460-003a51d7ff8c,Outcall,Feedback,UnProfessional Behaviour,Adminstration department is ok . Delivery unit people are causing deduction in goodwill of the company.Like threatened behaviour from delivery boy to me ,,,13/08/2023 13:17,13/08/2023 14:59,13-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,3
6cec4ca5-6980-4e3c-9b23-c860975f23dc,Outcall,Feedback,UnProfessional Behaviour,Don\u2019t falsely commit the delivery date when we select the product as we plan accordingly. Also don\u2019t overload the delivery executive so much that he takes the parcel for deliveries beyond his capacity making wait customers without informing hoping that the customer would get the parcel at the end of the day but later we get call from the delivery executive that he can\u2019t deliver due to overload of parcels.,,,13/08/2023 21:21,13/08/2023 23:55,13-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,1
8a0f90a6-ae76-4346-96a2-e832ac612894,Outcall,Order Related,Delayed,,9025947b-c9b6-416c-b7af-08af4defa4e7,03/08/2023 12:06,10/08/2023 10:11,11/08/2023 22:28,11-Aug-23,LUCKNOW,Home Appliences,44490,,Nathan Jones,Ethan Tan,John Smith,>90,Morning,1
cff8b0d1-24f6-4a26-a6bc-76d9efbca70b,Inbound,Returns,Damaged,,7f84b817-60e0-48be-9e15-39206037fce2,07/08/2023 23:26,11/08/2023 09:13,11/08/2023 09:27,11-Aug-23,MEDINIPUR,Books & General merchandise,315,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
ea1c26e9-1b97-4d71-8f34-f38f1c7af560,Inbound,Order Related,Installation/demo,,e18150a0-ce95-48cd-9520-6ee680ccf01d,20/05/2023 11:07,11/08/2023 10:39,11/08/2023 17:15,11-Aug-23,DHARWAD,Electronics,1999,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8f26157e-6b02-4a56-8156-88c66c21c9c8,Outcall,Returns,Damaged,,248a4c79-e104-4f5f-abb4-74a273d528f2,06/08/2023 13:08,11/08/2023 20:06,11/08/2023 22:38,11-Aug-23,MUZAFFARPUR,Books & General merchandise,27,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9b41c221-2984-431f-9d18-78fa11c94c76,Inbound,Order Related,General Enquiry,,565aeaf3-1302-438b-a530-c585af3bc164,08/08/2023 13:43,11/08/2023 21:20,11/08/2023 21:22,11-Aug-23,THANJAVUR,Electronics,1,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
6879d54c-e175-454e-8fba-087596a8867e,Inbound,Returns,Missing,,,,12/08/2023 11:46,12/08/2023 12:03,12-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
422f28df-1016-43dd-94b8-7ba46c7ef576,Inbound,Product Queries,Product Specific Information,V good ,,,12/08/2023 15:49,12/08/2023 15:56,12-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
598cd281-ba18-4d32-8023-53400e62f51d,Inbound,Returns,Return request,,,,13/08/2023 14:48,13/08/2023 14:50,13-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,4
bb00dd1b-c8c1-411f-9348-3bcf0a3cd518,Inbound,Cancellation,Not Needed,Great execution ,abdb60a9-eee7-4566-994f-ba8ed757eb3c,02/08/2023 22:27,11/08/2023 16:40,11/08/2023 16:44,11-Aug-23,KOTA,Books & General merchandise,16,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
9695742d-bbeb-4db3-858b-319d31f58d21,Inbound,Returns,Return request,,,,12/08/2023 17:06,12/08/2023 19:14,12-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
7968cd7d-c536-4101-ac73-30ae234bdee7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:14,13/08/2023 19:42,13-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
00acaacf-2d5f-4dad-8046-385639dee6db,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:30,13/08/2023 14:33,13-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,3
ed11ae26-21ca-496b-bb9e-5ad3994af248,Inbound,Shopzilla Related,General Enquiry,Good,,,13/08/2023 15:51,13/08/2023 15:58,13-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ed558722-70a0-4cfe-92ea-19792429bc36,Inbound,Returns,Reverse Pickup Enquiry,Please Resolve the customer\u2019s query as soon as possible ,,,13/08/2023 17:17,13/08/2023 17:20,13-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
fbd23690-c1bd-41d8-b91f-aa49a1f15953,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 23:04,13/08/2023 23:08,13-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
a648a360-f187-4e4c-a4bf-fb3d9e87af9f,Inbound,Returns,Reverse Pickup Enquiry,,11c61c32-131c-4d88-887a-d9d5e186ac73,08/06/2023 00:35,12/08/2023 18:11,13/08/2023 11:28,13-Aug-23,PATNA,Books & General merchandise,689,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5e74ad97-b884-436c-92d3-79f2cfdde415,Inbound,Order Related,Delayed,Very bad experience instead of SuperBuy ,2e63aa9e-978d-474d-a8ff-25e08fd1e273,07/08/2023 16:04,11/08/2023 15:10,11/08/2023 15:11,11-Aug-23,SURAT,Mobile,27694,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1733d59c-e24f-4509-8c0c-cf859407b9a3,Inbound,Returns,Reverse Pickup Enquiry,,dab42b19-b8e7-47e4-bbf4-c2866f9a9e45,01/08/2023 17:36,11/08/2023 06:24,11/08/2023 06:28,11-Aug-23,ROHTAK,Electronics,1499,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
bb1b6200-d2ba-4653-b06b-a98d886daaa0,Inbound,Returns,Reverse Pickup Enquiry,,ccadc981-448a-4376-a001-d86ce9515800,05/08/2023 16:42,11/08/2023 09:29,11/08/2023 09:32,11-Aug-23,HAMIRPUR,LifeStyle,299,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
69a54ced-8224-4f83-bc51-ef7ddbe1ae72,Inbound,Refund Related,Refund Enquiry,,6a93bde9-a8bf-4bc0-8414-931e2a2eb63e,30/07/2023 19:57,11/08/2023 15:04,11/08/2023 15:08,11-Aug-23,KOLKATA,Books & General merchandise,314,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
eb4ba7fc-fbfe-41b7-a006-9ca11b3dc9ce,Inbound,Order Related,Delayed,,e8c18357-b041-4509-8578-db85ce1824bc,09/08/2023 21:27,12/08/2023 00:25,12/08/2023 00:27,12-Aug-23,MUMBAI,Mobile,14999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
0e98bdf0-f39b-4ca1-8957-b6e3c3312a0a,Inbound,Order Related,Invoice request,,fa39a84c-a070-40b8-9762-e1303b609fd9,09/08/2023 15:56,11/08/2023 17:16,11/08/2023 17:36,11-Aug-23,VARANASI,Electronics,999,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
d9225862-d054-45bf-918d-c6bc31a8ec41,Inbound,Returns,Fraudulent User,,,,13/08/2023 06:58,13/08/2023 12:43,13-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
f431ea24-07d2-4d0c-8915-af612e6153e1,Outcall,Product Queries,Product Specific Information,"Once the payment is received, it should should be reflected in order",,,12/08/2023 17:56,12/08/2023 17:59,12-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
9db7897d-d700-4362-b1ed-f707a8bcdff0,Inbound,Returns,Return request,Thank you,,,13/08/2023 18:23,13/08/2023 18:26,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
15b353d7-60d0-4f5e-8988-7d437ae4b2a4,Inbound,Returns,Reverse Pickup Enquiry,,31ea2d5a-0d69-460b-85b5-5dfd499a44c3,27/07/2023 17:53,08/08/2023 23:44,12/08/2023 17:35,12-Aug-23,GHAZIPUR,Books & General merchandise,331,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
71607d65-8f4a-416f-b1a2-743f9356f72d,Inbound,Payments related,Payment related Queries,,3dfccb2e-370a-42de-b3f3-b42bc1353fdf,11/08/2023 19:51,11/08/2023 20:04,11/08/2023 20:19,11-Aug-23,TALCHER,Mobile,20999,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
523f7f61-af52-49f0-b58a-70906b169ad0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:41,12/08/2023 08:50,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
62331323-ddb0-4e53-93c0-2326e2424471,Inbound,Order Related,Delayed,Perfect,,,12/08/2023 09:20,12/08/2023 09:25,12-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
51d7bb87-084f-4c12-8cec-9e0653e54147,Inbound,Returns,Service Centres Related,Thankyou ,,,12/08/2023 11:04,12/08/2023 18:35,12-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
fea5d8cd-7826-486d-bcc2-baff73aa3b0e,Inbound,Order Related,Order status enquiry,,,,12/08/2023 11:10,12/08/2023 11:12,12-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7bf82656-45fc-401d-ad06-c428872583f2,Outcall,Order Related,Order status enquiry,This talk is very nice,,,12/08/2023 12:50,12/08/2023 12:51,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
0ecef851-ec22-43ad-b598-71c13fe6f59a,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 17:34,12/08/2023 17:42,12-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,3
bd870b05-d5ef-47cc-afbc-516e8efbb47e,Inbound,Shopzilla Related,Account updation,,,,13/08/2023 00:28,13/08/2023 00:32,13-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,2
340b7a30-ca05-4063-a4f7-aab6a3801c98,Inbound,Returns,Wrong,,,,13/08/2023 12:48,13/08/2023 12:51,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
5d6c023d-f8f8-44ac-99a7-585772c6dd26,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 18:53,11/08/2023 19:07,11-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,1
e6537d18-b211-4ead-bbb9-40675c3312ec,Inbound,Returns,Reverse Pickup Enquiry,,bf23a179-4106-418d-bbf5-0ba3fba068e9,22/07/2023 01:20,10/08/2023 09:37,11/08/2023 00:27,11-Aug-23,AHMEDABAD,LifeStyle,599,,Timothy Grant,William Park,John Smith,31-60,Morning,2
8b4d1038-4d38-49b0-baf6-f079fc263d79,Inbound,Feedback,UnProfessional Behaviour,,5f75f084-4ab4-4110-8bd4-6c51c4d0f2c2,06/08/2023 14:42,10/08/2023 07:27,11/08/2023 04:51,11-Aug-23,BANGALORE,LifeStyle,290,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
9beaa5ad-34a5-4823-a854-ee9d0a5ef192,Inbound,Cancellation,Not Needed,,7d7e78c1-3a50-4699-9738-d38dc7758f12,07/08/2023 20:20,10/08/2023 11:29,11/08/2023 06:57,11-Aug-23,MEERUT,Books & General merchandise,349,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
16f382d2-cc6c-4c91-b1ef-814e0875b6da,Inbound,Returns,Missing,Good communication ,65e533d9-f417-4e6b-8ec8-8e25c3e3e38b,25/07/2023 20:19,13/08/2023 08:44,13/08/2023 08:46,13-Aug-23,ALLAHABAD,Books & General merchandise,2079,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bc19492e-0a3a-438d-9b07-ade87f7f097f,Inbound,Order Related,Order status enquiry,Thanks,a4e0a108-26ba-4353-9e01-d74c8940e74a,06/08/2023 20:19,12/08/2023 19:52,12/08/2023 21:26,12-Aug-23,HYDERABAD,Electronics,3499,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
c9cc74c5-e791-4cd3-b563-8c5b831fb32e,Inbound,Returns,Reverse Pickup Enquiry,worst experience even you say that i am a plus customer.,,,12/08/2023 08:54,12/08/2023 09:15,12-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
146ef3cb-cd74-458d-821c-13e47d9bb998,Email,Returns,Return request,,,,12/08/2023 12:13,12/08/2023 15:59,12-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,3
f090b43c-35d2-406b-95eb-6ba652a8cb27,Outcall,Order Related,Order status enquiry,well explained,,,12/08/2023 20:52,12/08/2023 20:52,12-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
46cc319a-e616-4562-9f6b-0a986ea3bc34,Inbound,Offers & Cashback,Affiliate Offers,,7183e4e3-d453-413c-99fb-315c0239f02a,07/08/2023 16:08,12/08/2023 16:46,12/08/2023 18:14,12-Aug-23,KANPUR,Mobile,19999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c022c1e5-154a-4672-bcda-fd90731a1683,Inbound,Order Related,Installation/demo,,32588b93-7b70-4955-b13d-dca699932d8f,07/08/2023 13:44,12/08/2023 10:31,12/08/2023 11:12,12-Aug-23,BANGALORE,Home Appliences,8499,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a24f5eab-135e-411e-b405-e3384af2e5ab,Inbound,Returns,Reverse Pickup Enquiry,,b9a272cf-ca6d-45a6-89e6-c1c9a12cc1aa,03/08/2023 10:30,11/08/2023 18:00,11/08/2023 18:07,11-Aug-23,LUDHIANA,Home,1364,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
cceb8deb-4af7-42e7-a99c-f1b29407dec7,Outcall,Returns,Reverse Pickup Enquiry,Thanks team ,,,12/08/2023 09:44,12/08/2023 10:02,12-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
367222b0-966e-4b49-8ed4-6d56e411e869,Inbound,Returns,Service Centres Related,,,,12/08/2023 22:40,12/08/2023 22:43,12-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,2
c3297e26-1d0e-40b6-b5df-4f71593dd965,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:38,13/08/2023 11:57,13-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
081ac319-b4e0-4e4f-ae3d-1327ef5c8597,Inbound,Order Related,Order status enquiry,,,,13/08/2023 15:31,13/08/2023 15:51,13-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
ef68cd73-44a2-4248-8cf1-c45a6e3fe525,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 16:58,13/08/2023 17:00,13-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
6eefb17a-7488-4605-95cb-6b5f632a39b3,Inbound,Order Related,Delayed,,706a93c0-9f01-4300-a940-6b4a1c18aca4,03/08/2023 16:13,12/08/2023 16:57,12/08/2023 22:08,12-Aug-23,NEW DELHI,Home,41,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
9fcb2a63-f8d8-4e47-8c36-5f95fc496147,Inbound,Returns,Reverse Pickup Enquiry,Nice took you customer service ,7bd1ffc5-fc70-4ef0-bc2f-2dd0ea87a4c6,24/07/2023 10:37,11/08/2023 11:59,11/08/2023 21:57,11-Aug-23,DAMOH,Electronics,999,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
aab8472e-1484-4dbd-ae27-571004da82ce,Inbound,Returns,Fraudulent User,,5c607b1b-9a36-4db8-b94d-6392a5cd66e9,06/08/2023 18:07,11/08/2023 21:45,11/08/2023 23:06,11-Aug-23,PATNA SADAR,LifeStyle,499,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
4175fd93-8d96-4a62-88fe-dec01c74a144,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:11,12/08/2023 11:49,12-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
e747e9d4-36ca-482a-b595-725fe5484b5e,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:05,13/08/2023 08:07,13-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a1abdaf5-7eaa-4687-a304-b3af1cc9f118,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:16,13/08/2023 16:19,13-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d7d2598a-6b6a-4ac8-945e-2f0e428086db,Inbound,Returns,Return request,,073d47f8-d9dc-4106-befb-4a7fac59acd3,05/08/2023 02:49,12/08/2023 16:35,12/08/2023 16:40,12-Aug-23,SAGAR,LifeStyle,280,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
d46803cd-a549-49b4-a73a-42a2bca9d478,Inbound,Returns,Return request,,4ae869d6-df42-4795-94c3-70df1322a33c,06/08/2023 14:52,11/08/2023 12:05,11/08/2023 12:08,11-Aug-23,AURANGABAD,LifeStyle,359,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,4
2bb20295-7356-4535-999f-6b0075894922,Inbound,Returns,Reverse Pickup Enquiry,Thanks,08b43a04-77d0-409b-b1ec-97cd44e86fcb,09/08/2023 00:34,11/08/2023 14:54,11/08/2023 14:54,11-Aug-23,BALASORE,LifeStyle,495,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
15a18847-c1a1-430f-8175-aedf2980dbcd,Email,Refund Related,Refund Enquiry,,19685d80-f677-42da-8038-56fe5c65dfd3,08/08/2023 22:15,11/08/2023 17:44,12/08/2023 17:13,12-Aug-23,BANKURA,Electronics,57990,,Anthony Kerr,Emma Park,John Smith,>90,Morning,4
b150a6ae-4a18-49a2-b019-2a00267f209f,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 10:31,12/08/2023 10:34,12-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
e06177a3-5df8-4607-aade-a87049ce7867,Inbound,Returns,Service Centres Related,The brands selling on your platform should be genuine and should provide valid mail address and phone number.,,,13/08/2023 00:09,13/08/2023 00:24,13-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
28d9fd5c-a09d-4993-ab21-0f6132f363d8,Inbound,Returns,Reverse Pickup Enquiry,Yyy,1c0c0161-be76-4e92-93b7-d0da73ba935f,06/08/2023 16:33,10/08/2023 18:07,11/08/2023 00:33,11-Aug-23,MANDI GOBINDGARH,Books & General merchandise,247,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
ce1286cd-0592-435f-bb9f-dd6b71a61f91,Inbound,Refund Related,Refund Enquiry,My refund hasbeen not credited my bank account ,48e543fe-ea7f-47f9-81ae-635e43737459,05/08/2023 13:40,11/08/2023 19:14,11/08/2023 23:01,11-Aug-23,HOWRAH,Electronics,295,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
91154cf9-68a5-4534-8b9d-46ba52a764b6,Inbound,Returns,Reverse Pickup Enquiry,  sake to plss change kr dena product m use nhi kr   ise faltu   gya mere liye bhek dungi.. ,,,13/08/2023 22:44,13/08/2023 22:56,13-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
d309eaa5-bf83-4fa1-b1e9-26b78213ef25,Inbound,Returns,Fraudulent User,,a758f9de-f94f-43a6-8d61-213082d5551f,06/08/2023 23:54,11/08/2023 16:50,11/08/2023 17:11,11-Aug-23,NEW DELHI,LifeStyle,629,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
ebb5c15a-aac9-4602-bf48-42b45cf6bcb4,Inbound,Product Queries,Product Specific Information,Overall customer service Executive able to solve my problem..Thanks Shopzilla,,,11/08/2023 08:56,11/08/2023 09:51,11-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
255f21b8-fba7-49bc-a971-7142b64a05a1,Inbound,Order Related,Delayed,Service not good ,0e5b1fc7-a12d-4963-9e9a-eea722137bdd,05/08/2023 18:05,11/08/2023 20:18,11/08/2023 22:24,11-Aug-23,TONK,Books & General merchandise,235,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
24062728-3e55-474a-9f41-179520e074a2,Inbound,Returns,Return request,,,,13/08/2023 21:48,13/08/2023 21:51,13-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
9d840162-4e5c-4a7a-8c2d-7a52d779bf9b,Inbound,Returns,Missing,Good men ,,,12/08/2023 13:27,12/08/2023 13:28,12-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
76653c80-35bb-4edd-b989-632e3b0967e6,Inbound,Order Related,Delayed,,,,12/08/2023 22:05,13/08/2023 01:03,13-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,5
1cd3d4a5-03ca-4778-99c6-4d95f7cc7b0b,Inbound,Order Related,General Enquiry,,,,12/08/2023 23:25,12/08/2023 23:29,12-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
2661eda4-fe8f-40f0-9b73-e400c5173709,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 10:50,13/08/2023 15:17,13-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
cad2d386-8650-4eb1-9ba3-49830375509f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:54,13/08/2023 10:54,13-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
87fdba62-e1e7-4acf-bcc3-c027c4d9f090,Outcall,Refund Related,Refund Enquiry,  service ,,,13/08/2023 21:23,13/08/2023 21:24,13-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
4e60495c-4a70-41af-9110-56a9e7280b60,Inbound,Returns,Reverse Pickup Enquiry,,97c11328-19a3-4c87-8d7d-48005b5ac053,04/08/2023 07:27,11/08/2023 08:09,11/08/2023 08:10,11-Aug-23,NEW DELHI,Books & General merchandise,539,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
f3682f0f-dc62-4d21-a349-98f3ea5a757b,Inbound,Order Related,Installation/demo,,f5aa309d-c4ac-4523-91f9-bf09c6617c0b,28/09/2022 22:14,11/08/2023 13:54,11/08/2023 13:57,11-Aug-23,PALI,Electronics,599,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
621af929-b775-4df0-837a-725e99cfbe74,Inbound,Returns,Reverse Pickup Enquiry,,652a4ab0-00d3-44e6-9c30-8ef0a58d9104,04/08/2023 12:51,11/08/2023 18:58,11/08/2023 19:19,11-Aug-23,DEHRADUN,LifeStyle,585,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
6bba773d-b717-42f4-ab67-aa183cfc57cd,Inbound,Order Related,Delayed,,,,13/08/2023 06:18,13/08/2023 07:18,13-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
de98dec3-15f6-4386-8fff-82a549940b07,Inbound,Returns,Return request,,5acd682f-2c6a-45c9-963b-3ded60b4fcca,29/06/2023 10:03,12/08/2023 11:51,12/08/2023 11:54,12-Aug-23,SILIGURI,Home Appliences,2842,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
f25ba913-c685-4cf2-a1bb-ec0aa8d4549c,Inbound,Order Related,Delayed,,78f0ea2c-e89a-4212-8e49-f8b8cefa8e09,06/08/2023 19:45,11/08/2023 19:17,11/08/2023 19:21,11-Aug-23,MEERUT,GiftCard,1150,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
0accca02-8472-4680-83d9-7f4e8e478da5,Inbound,Refund Related,Refund Enquiry,,cc2dd5c7-d0fc-4df1-8dfd-db3b5b9ab4c4,09/08/2023 10:23,13/08/2023 20:15,13/08/2023 20:28,13-Aug-23,DEOGHAR,Electronics,289,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
dcd17304-fa2b-4012-8e1f-633135915f6b,Inbound,Returns,Technician Visit,issue not resloved,b46a6ab3-be9f-4963-9d1f-15335d611d00,17/07/2023 00:25,10/08/2023 13:01,13/08/2023 11:27,13-Aug-23,RANCHI,Electronics,42990,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
7a5e7606-0403-42a9-bf78-ce5c17d209d3,Inbound,Returns,Reverse Pickup Enquiry,,bc3482cd-f061-46f8-8e93-5f17a5d7d9d9,29/07/2023 22:48,12/08/2023 17:20,12/08/2023 17:21,12-Aug-23,BIJNORE,LifeStyle,6569,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
04e6e744-5ad4-4ad0-a423-38ceaff3d47a,Email,Refund Related,Refund Enquiry,Awesome,0608ed5b-be71-49a3-bf94-6c70c8a5dbe1,26/07/2023 14:01,10/08/2023 18:22,12/08/2023 11:23,12-Aug-23,LUDHIANA,Home,1196,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
99fbdb28-ce3d-45b9-84ff-a52e2cf71a7e,Inbound,Returns,Return request,,ba29a360-ddfb-4e59-bc9b-af23c5e9b442,31/07/2023 00:07,11/08/2023 11:15,11/08/2023 11:16,11-Aug-23,RAJAHMUNDRY,Electronics,1199,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
4fb8c394-858f-459f-9a90-8de3566b278d,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 00:29,12/08/2023 00:30,12-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a97de108-4cb1-4f60-84c9-1b1f8854d79c,Outcall,Returns,Return request,,,,12/08/2023 20:14,12/08/2023 20:55,12-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
4269b8d5-fa53-4feb-9e45-63bbffa317b0,Inbound,Product Queries,Product Specific Information,Mail not received at your side although my delivery buy pick my watch after confirming on call by Shopzilla ,,,13/08/2023 12:38,13/08/2023 12:41,13-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,1
a0a42ef4-0448-41ec-b4ce-ce09e0286470,Inbound,Returns,Missing,,5f642034-b70f-4edb-9a66-fd13434bd641,06/08/2023 19:42,11/08/2023 00:39,11/08/2023 00:46,11-Aug-23,HOWRAH,Books & General merchandise,396,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
73922e49-83fc-4d75-9ac3-4d3576927073,Inbound,Returns,Exchange / Replacement,,c2821c88-9a4a-400d-a787-84122d5d664c,09/08/2023 00:44,11/08/2023 07:04,11/08/2023 07:35,11-Aug-23,SITAPUR,Mobile,9999,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
bc330d48-4499-4af1-b38d-5fbd20c0d07d,Inbound,Shopzilla Related,General Enquiry,  should. Be on time,,,11/08/2023 09:34,11/08/2023 09:46,11-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a9e6b2dd-9fb6-41f5-af59-ad761aa741c2,Inbound,Payments related,Wallet related,,cb85fb3b-18a4-4109-9639-3a043a4cf3f1,07/08/2023 23:06,11/08/2023 13:40,12/08/2023 12:38,12-Aug-23,AHMEDABAD,Home Appliences,32990,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,4
8ab28633-17df-4010-a498-fce099263427,Inbound,Refund Related,Refund Related Issues,,9df79389-efb7-4372-9a1a-82de7d5c4be0,04/08/2023 01:32,11/08/2023 19:09,11/08/2023 19:12,11-Aug-23,ASHOK NAGAR,Home Appliences,37490,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
af4221f4-15f6-4da4-a942-c520428801a0,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 11:12,12/08/2023 11:35,12-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
e0efa89c-50b5-486f-908b-70fc59417525,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:48,12/08/2023 15:50,12-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
4029fdad-af84-40a8-abd5-c88e5e2569be,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 16:34,12/08/2023 16:36,12-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
97070c53-7a95-4aee-a28a-0431b48842a6,Inbound,Returns,Reverse Pickup Enquiry,good,,,12/08/2023 21:50,12/08/2023 22:08,12-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9a677eb4-565c-4c73-b8f1-28802e37cbef,Inbound,Returns,Reverse Pickup Enquiry,Hope you'll solve my problem as soon as possible ,,,13/08/2023 10:24,13/08/2023 10:26,13-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
71aa259e-4e33-4782-aa9d-cd924dcfdd62,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:21,13/08/2023 22:30,13-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
ac962aa1-964a-4c29-b209-9aafadd179bf,Inbound,Order Related,Invoice request,,,,13/08/2023 16:17,13/08/2023 16:32,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
06bc7465-dcd5-4b80-abf5-a98cca3664c5,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:37,13/08/2023 17:38,13-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,4
7379c429-e329-4236-8d03-3fecc7209c88,Inbound,Feedback,UnProfessional Behaviour,Great ?? job's ms.....,,,13/08/2023 21:40,13/08/2023 21:41,13-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
5d1bbbee-3a64-48ce-877f-54e91f9ea7f3,Outcall,Returns,Return request,Thank you ,173fd460-b0d7-4d38-bbb4-eb74a83da53a,08/08/2023 14:11,11/08/2023 09:44,11/08/2023 13:12,11-Aug-23,HOWRAH,Electronics,495,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b0a1fc29-eea7-4f3a-a49b-20de704c8d36,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:00,12/08/2023 12:04,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
6fb146fe-0780-476e-a831-3389e440c5bc,Inbound,Returns,Reverse Pickup Enquiry,Thank you for solving my problem madam..,,,13/08/2023 09:33,13/08/2023 09:33,13-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
079a8347-a0fe-4e96-9e49-ccb119d30b5c,Inbound,Returns,Reverse Pickup Enquiry,,f7fd60db-c333-49dd-b792-c701a6dbdcc7,18/07/2023 21:21,12/08/2023 11:19,12/08/2023 11:22,12-Aug-23,MUMBAI,Electronics,699,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
a56705e1-a447-4152-907d-506caf6567ec,Outcall,Returns,Return request,,73290718-5676-4c51-99f4-55c8d5d7e269,03/08/2023 00:24,12/08/2023 15:11,12/08/2023 16:03,12-Aug-23,THANE,Electronics,1099,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,2
405564f2-e460-4a97-8745-505c608889be,Inbound,Order Related,Installation/demo,V good,da8cc272-114c-4aca-b712-d91adf6b2d01,05/08/2023 09:22,12/08/2023 14:18,12/08/2023 15:38,12-Aug-23,MOTIHARI,Books & General merchandise,1378,,David Smith,Nathan Patel,John Smith,>90,Split,5
0d27c21b-7b0a-42d9-ac84-1a517e23fdf1,Inbound,Refund Related,Refund Enquiry,,232282bf-2bb7-467a-95b5-f057fb7fc6d9,28/07/2023 20:37,10/08/2023 21:59,11/08/2023 11:53,11-Aug-23,LUDHIANA,Home,695,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
fd7c747d-dcc8-42d1-ad01-d53aff9eda19,Inbound,Payments related,Wallet related,"Please improve system update payment related information as soon as possible, sometime is mismatch.",1cdf862f-454e-4b72-89b4-79fad10c0a17,23/09/2022 16:03,11/08/2023 00:05,11/08/2023 00:24,11-Aug-23,LATUR,Electronics,14999,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
f3956633-3377-491e-b550-1db4f9a82572,Inbound,Order Related,Installation/demo,Call quality was not good and voice was not clear,27261910-98c1-4b55-94ab-26ead181881e,05/08/2023 13:29,11/08/2023 08:35,11/08/2023 08:39,11-Aug-23,BELGAUM,Home Appliences,28999,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,3
e0cf1d67-b7af-47a1-ad33-c1aa9751279f,Inbound,Returns,Reverse Pickup Enquiry,,c987a900-0b57-4b17-9d6c-dff1d2ca47a8,23/07/2023 22:26,13/08/2023 07:11,13/08/2023 07:32,13-Aug-23,LAKHERI,Home,333,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
404768cd-ecb1-4487-b087-42d594fa1389,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,e2cb715c-85c1-4711-98a6-feeda793cb00,02/08/2023 15:38,11/08/2023 19:13,11/08/2023 19:13,11-Aug-23,PUNE,Electronics,999,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
b788d7ed-ea28-446c-bc5f-1d01a3805575,Inbound,Returns,Reverse Pickup Enquiry,Good,f7f981bf-54c0-4ee5-83c7-c249c3fd650f,06/08/2023 19:54,11/08/2023 23:00,11/08/2023 23:00,11-Aug-23,AMRITSAR,LifeStyle,2999,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
ba96221b-1dc7-4446-b2df-7660aa0fa9cb,Inbound,Returns,Reverse Pickup Enquiry,,b0bd4f68-9601-4c76-8264-85e7b6789a94,23/07/2023 13:02,11/08/2023 23:49,12/08/2023 00:39,12-Aug-23,JAIPUR,Electronics,229,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,3
6eddfab6-cac0-4400-9019-18cfb0be47cb,Inbound,Order Related,Delayed,Good customer support But I'm plus member   but my parcel not delivered on time         Thanks ,,,12/08/2023 12:47,12/08/2023 12:51,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
880b7400-e6b2-460a-ade7-d64e1a22b74a,Outcall,Returns,Return request,I Am Happy To Choosing Shopzilla. There   ,,,12/08/2023 18:22,12/08/2023 18:25,12-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b777bf47-e9c4-42d2-8634-9947393038d7,Outcall,Returns,Fraudulent User,Very good ,,,13/08/2023 17:18,13/08/2023 17:19,13-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
4d226ca5-2d35-4d25-809a-1c6d1ee9e1de,Outcall,Returns,Return request,,34312059-6d14-4883-8b15-87eb8f50ea92,07/08/2023 11:09,13/08/2023 21:08,13/08/2023 21:13,13-Aug-23,BANGALORE,Electronics,899,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
a8ec5b55-b0b5-4adb-a055-734523609603,Outcall,Order Related,Delayed,Should be direct costumer care support number to contact ,80c3272f-893a-4ef1-972b-a41ac1993eed,07/08/2023 11:34,11/08/2023 11:04,11/08/2023 11:07,11-Aug-23,AGRA,Mobile,32999,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
9e5b19b1-a7de-4421-b06d-9dd382e8fe89,Inbound,Returns,Fraudulent User,Supporting ok,0199687e-44ab-4fc2-9713-a077709c3666,07/08/2023 06:07,12/08/2023 12:15,12/08/2023 13:07,12-Aug-23,NABINAGAR,Books & General merchandise,376,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
ea512a20-17ca-4b3c-b91d-d7ecc5b11c68,Inbound,Order Related,Delayed,,02bc2603-38a6-443a-b8f8-88fcba107946,04/08/2023 22:18,11/08/2023 18:34,11/08/2023 18:36,11-Aug-23,PUVALUR,Home,139,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
3bcab665-9abf-4e7f-870a-706892e92403,Inbound,Returns,Fraudulent User,Good ,fa71a13d-689b-425f-be6b-5164c738d5d6,31/07/2023 22:52,12/08/2023 17:47,12/08/2023 17:50,12-Aug-23,BISAULI,LifeStyle,1154,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
41867c34-e93f-4a5a-9682-97e009dde3e3,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 14:46,12/08/2023 14:56,12-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ff9c8428-d5de-4675-a968-17c998d04ef8,Inbound,Returns,Missing,,,,12/08/2023 20:24,12/08/2023 20:26,12-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
9185a745-db54-4096-ae86-f5527b7ecc79,Inbound,Returns,Return request,I am so happy ,,,13/08/2023 17:55,13/08/2023 17:58,13-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
b0301d2a-b789-4f77-9935-90592d613b3f,Inbound,Returns,Reverse Pickup Enquiry,On hold call 30mnt,,,13/08/2023 19:10,13/08/2023 19:13,13-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,1
5fd3f5e1-bf5d-41c6-8c79-b6f277c5968c,Outcall,Returns,Fraudulent User,Urgent call ,,,13/08/2023 20:01,13/08/2023 20:09,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
637c3901-fc2b-4964-8102-5175387e5d1b,Inbound,Product Queries,Product Specific Information,I am unhappy for Shopzilla logistic,,,13/08/2023 22:35,13/08/2023 23:53,13-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
0e6b2dff-e28f-4061-9bdc-b9501a14039c,Inbound,Returns,Reverse Pickup Enquiry,,1443edee-0e7e-4e9a-81c9-628acc469ec4,07/08/2023 17:47,11/08/2023 09:43,11/08/2023 09:47,11-Aug-23,KOLKATA,Books & General merchandise,139,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,5
04d05ea9-7e58-422d-9026-5e784a58cf8d,Inbound,Order Related,Invoice request,,672d94bf-0541-4547-804d-871a5d4f57d6,23/09/2022 19:28,11/08/2023 20:26,11/08/2023 20:30,11-Aug-23,JAGDALPUR,Electronics,8999,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4c599869-160d-4567-acb7-40df7a440790,Inbound,Returns,Wrong,,,,13/08/2023 18:17,13/08/2023 18:19,13-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,4
7a059497-f5fe-4289-8d20-8f93225db6c2,Inbound,Returns,Fraudulent User,Kindly provide your email id on your website,,,12/08/2023 19:30,12/08/2023 19:54,12-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
eafe4672-0333-4943-9a98-b367fcea6336,Outcall,Returns,Fraudulent User,,,,13/08/2023 14:23,13/08/2023 15:32,13-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
240f390c-eb34-418c-9405-5dc07575ffb9,Inbound,Order Related,Delayed,,0d8575c8-a9b9-4c77-a9a9-bd7eeaeae382,07/08/2023 22:36,12/08/2023 12:43,12/08/2023 12:47,12-Aug-23,SURAT,Mobile,11999,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
7efc7a08-70af-4342-a812-a0a6a1eff76c,Inbound,Feedback,UnProfessional Behaviour,,5762ef6f-a775-455f-8256-148b6daabea4,31/07/2023 08:02,11/08/2023 16:44,11/08/2023 16:57,11-Aug-23,SASARAM,Home Appliences,1298,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
17777d0d-7417-4ebb-a627-aac0617e3285,Outcall,Returns,Fraudulent User,,0e62554b-cf9a-4023-9f53-a8747a4a7a83,06/08/2023 18:48,11/08/2023 17:42,11/08/2023 18:56,11-Aug-23,NEW DELHI,Home Appliences,20990,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
bb930a2b-c58a-45ea-95e6-de94ba0fee6e,Inbound,Returns,Return request,Fr,2876a3dd-387c-4e1e-ac7c-f186b404b7e4,03/08/2023 20:51,11/08/2023 21:36,11/08/2023 21:37,11-Aug-23,BETTIAH,Electronics,799,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
f62eba71-611d-44d7-8267-b3f22391d0f7,Inbound,Returns,Return request,,,,12/08/2023 09:13,12/08/2023 09:15,12-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,4
d928301c-d95e-4936-83cb-e4404ffe29c6,Outcall,Returns,Reverse Pickup Enquiry,Good job ??,,,13/08/2023 13:12,13/08/2023 13:17,13-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
165fa964-64ea-4193-9612-adf27be4d74a,Inbound,Returns,Return request,Good customer service ,,,13/08/2023 18:16,13/08/2023 18:21,13-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
7cbdea98-af15-4b1b-a6d1-ea0782c533c2,Inbound,Returns,Missing,Good ,,,13/08/2023 22:53,13/08/2023 22:57,13-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
758a0d96-5635-4113-ac6f-8068a2a7ff14,Inbound,Order Related,Order status enquiry,,c303acd8-ab17-4a67-a4cd-4428fa7d3b78,07/08/2023 22:27,11/08/2023 21:00,12/08/2023 10:54,12-Aug-23,THANE,Electronics,599,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
f5e20dc3-3a9a-4b2f-83c8-636c30aa2174,Outcall,Returns,Return request,Thank you Shopzilla,4a1b488a-f13a-4484-bda0-a030301bbff7,31/07/2023 15:32,11/08/2023 19:14,11/08/2023 19:17,11-Aug-23,HOWRAH,Electronics,1099,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
f8ddc317-3a54-47ee-b89e-5c10bee47290,Inbound,Returns,Fraudulent User,,452cb5d9-684f-4f99-b360-cfe669b735f5,05/08/2023 23:14,11/08/2023 11:14,11/08/2023 11:18,11-Aug-23,BHUBANESWAR,Books & General merchandise,57,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
902d8d1e-a6ed-43a0-b532-276edbbd3ef6,Inbound,Returns,Reverse Pickup Enquiry,good,,,13/08/2023 10:16,13/08/2023 10:17,13-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
4b50053e-8e2a-4f3d-9275-d68240d014ac,Inbound,Returns,Return request,Call quality,,,12/08/2023 15:05,12/08/2023 15:07,12-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,4
8ad108c6-4b1c-4e1a-b74d-645fb6f0bc47,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 00:04,13/08/2023 08:44,13-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
39312c63-55c2-493d-a8b8-9d430c5f4d65,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 08:11,13/08/2023 09:19,13-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0b42727b-be79-4401-86c2-36a22fb2eabf,Inbound,Order Related,Installation/demo,Nothing resolved just manipulation by your side,,,13/08/2023 12:57,13/08/2023 14:55,13-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,4
8434ebc4-294b-4f2d-ab42-d17914e3fcbd,Inbound,Returns,Reverse Pickup Enquiry,,e9a40354-846e-427f-99e9-c414e27f1987,03/07/2023 21:06,11/08/2023 00:05,11/08/2023 18:49,11-Aug-23,UNJHA,LifeStyle,399,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
8352fd26-7b98-4c9c-b7b4-7067f1f906b1,Inbound,Returns,Product related Issues,,,,12/08/2023 06:52,12/08/2023 06:55,12-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
43899fa0-443a-42e6-9c41-db7728ce371c,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 08:24,12/08/2023 08:26,12-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
c7fa86ee-a726-4540-b658-49708b1d2c19,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:37,12/08/2023 21:38,12-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,3
bc9050c3-88ea-4240-bad3-e21d8b6f8b15,Inbound,Order Related,Order status enquiry,Please give access to customer executive for logistics... Very bad..... So much annoying,,,13/08/2023 13:28,13/08/2023 13:45,13-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
2f565537-7178-4754-ad7f-bf9b727f830b,Inbound,Returns,Fraudulent User,,,,12/08/2023 19:54,12/08/2023 19:54,12-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
41c1e33a-f4e8-4a25-9bb1-4fd59264fa3d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 00:56,13/08/2023 11:38,13-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
42fe4c5c-a59f-47dc-83ff-503c4556f0fa,Inbound,Order Related,Invoice request,,,,13/08/2023 17:53,13/08/2023 18:03,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
d29c0e8e-ea3b-4150-8d42-d6acc4af89c3,Inbound,Returns,Product related Issues,,,,13/08/2023 19:34,13/08/2023 19:43,13-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
d3730ab2-441c-41cc-a67c-dd6d0d4179a3,Inbound,Order Related,Order status enquiry,,d18290a8-3627-4d7e-84e6-eff70fcedf6a,08/08/2023 10:57,12/08/2023 22:27,12/08/2023 22:52,12-Aug-23,LUCKNOW,LifeStyle,604,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
0603d327-afb0-4455-b509-7842931ae49a,Inbound,Returns,Return request,,630bf38d-cbbc-4fcf-b3a2-8ac20d5874bb,27/07/2023 11:12,11/08/2023 16:41,11/08/2023 16:44,11-Aug-23,THRISSUR,Books & General merchandise,266,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
459b5ca9-d765-45e6-96b1-73758f159dc7,Inbound,Returns,Reverse Pickup Enquiry,,0434a9b1-3c45-4b42-a85b-b3e685415a20,31/07/2023 12:27,11/08/2023 17:31,12/08/2023 08:23,12-Aug-23,SAGAR,Books & General merchandise,8999,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,2
fe6db5f4-546f-4a37-849b-8e6be3695e46,Outcall,Returns,Return request,,9fbb6749-7279-4e0e-9aa6-6a9b5ef5261a,07/08/2023 17:32,13/08/2023 16:24,13/08/2023 16:26,13-Aug-23,NEW DELHI,Electronics,999,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
df7b2e5d-3bba-4205-9665-dcfc392d7628,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:18,12/08/2023 21:49,12-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,4
8bed7b46-d418-4d93-ba13-6af6232291ef,Outcall,Cancellation,Return cancellation,,,,12/08/2023 15:20,12/08/2023 16:10,12-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
c4af434b-d3c7-4792-8063-b0cf8ade3cdd,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 18:42,12/08/2023 19:57,12-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
0419cb49-2736-445d-825a-5dd7eb9ea2bc,Inbound,Order Related,Delayed,I AM NOT SATISFIED WITH THE SERVICE PROVIDED BY Shopzilla. MY ORDER IS DELAYED AFTER COMMENTING THE DATE OF DELIVERY WHEN I ORDER THE PRODUCT. TILL NOW I DONE YET RECEIVED THE PRODUCTS. ,49245ab6-ba8e-4e61-9136-32089e25983e,08/08/2023 16:05,11/08/2023 15:11,11/08/2023 15:14,11-Aug-23,RAIPUR,Mobile,15999,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
a3623645-51ff-439b-a2c4-1869af36e8aa,Inbound,Returns,Return request,,1c2b3f6e-9f15-48fd-bdda-8525f39ded97,03/08/2023 08:31,11/08/2023 07:47,11/08/2023 07:50,11-Aug-23,BARAUT,Books & General merchandise,573,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
cc5496d3-822a-496e-a352-2f81a0980f49,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 14:21,12/08/2023 03:24,12-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
bd51b410-f01f-495e-97e0-d5b5de3db658,Inbound,Returns,Reverse Pickup Enquiry,,f67781d8-861d-48d8-9ce3-c6b82afd4be0,27/07/2023 13:28,11/08/2023 21:09,11/08/2023 21:10,11-Aug-23,HYDERABAD,Affiliates,1027,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
ad776088-a4a5-4f0e-987e-8ffdf41a58d3,Inbound,Returns,Fraudulent User,,,,12/08/2023 13:40,12/08/2023 14:47,12-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
e18b6a0a-e8f0-4161-bb0f-11caf4b825bb,Inbound,Returns,Wrong,,,,13/08/2023 12:35,13/08/2023 14:52,13-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
61962e67-e7b9-47e4-9c0f-23ff8519c5fb,Inbound,Returns,Return request,,,,12/08/2023 20:51,12/08/2023 22:10,12-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
03db8a8e-cf45-42c4-a8c7-f233f8e35c16,Inbound,Returns,Return request,Sarvise my hepy ,7828b4d1-2127-4d8b-ba06-31f49be638b7,01/08/2023 00:53,12/08/2023 12:52,12/08/2023 12:55,12-Aug-23,VARANASI,Electronics,999,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
e1ca538a-89cb-4f0a-a44f-c51a274a5ec3,Inbound,Returns,Return request,Costomer surves good ??,3d8ad22b-a10a-4bf5-b9a4-d77b9e2cd3ee,06/08/2023 13:26,11/08/2023 08:36,11/08/2023 08:38,11-Aug-23,ANUGUL,Electronics,581,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
00c9dbdc-c5f6-444c-a967-ac64aa01da64,Inbound,Returns,Missing,,2514f585-fbdb-4c53-847e-23c6918e3202,06/08/2023 06:56,11/08/2023 16:08,11/08/2023 16:10,11-Aug-23,MORADABAD,LifeStyle,1879,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
f0e3cd24-63cc-4a09-8f7d-121c96630c13,Inbound,Returns,Fraudulent User,,,,12/08/2023 14:47,12/08/2023 14:48,12-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,4
dd6bbc59-64b9-4148-a699-02e8c1a4111f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:11,12/08/2023 13:17,12-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,3
a5c63c34-e374-4ff4-a27d-382dc6dbbfcd,Inbound,Returns,Reverse Pickup Enquiry,Provide direct costumer support. ,,,12/08/2023 19:30,12/08/2023 19:32,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
457c40c8-ea7f-4fd6-b230-550b461c69c6,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 09:44,13/08/2023 22:30,13-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
3c4b41ee-c97a-427c-8098-55688fa1cbd1,Inbound,Returns,Fraudulent User,Very good,eab06abf-8483-4a98-8463-b70214e3154c,22/07/2023 11:04,11/08/2023 11:34,11/08/2023 12:15,11-Aug-23,JHUJHUNU,Electronics,999,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
a0e13dc1-82f9-422f-9b59-bc8b28fd49c7,Inbound,Feedback,UnProfessional Behaviour,It's not good ,1a7ce83b-3e15-43f3-b731-383e6d60420e,02/08/2023 06:22,11/08/2023 18:29,11/08/2023 21:34,11-Aug-23,DOOM DOOMA,Books & General merchandise,1512,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
de9ab87a-672f-44df-a366-5c9381502030,Inbound,Feedback,UnProfessional Behaviour,,6bc11624-eb1b-446e-acec-378b96541aa6,07/08/2023 23:45,11/08/2023 19:27,11/08/2023 19:36,11-Aug-23,AZAMGARH,Electronics,1099,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
46bcb246-3c53-4480-881b-7aa1780a5e78,Inbound,Order Related,Delayed,,9e58d88d-ff3c-46b5-a756-f01c8b839057,09/08/2023 10:12,12/08/2023 18:07,13/08/2023 11:20,13-Aug-23,HYDERABAD,Mobile,44999,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
9df0e4c0-5282-47a8-8e64-c0f08350a2cc,Inbound,Order Related,Installation/demo,,ea4013a6-479c-4e4d-aad0-e687bc2f3257,06/08/2023 09:34,11/08/2023 20:44,11/08/2023 21:12,11-Aug-23,NASHIK,Home Appliences,2749,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
f5f98387-e84e-4bf5-a706-e7f40c2a98e5,Inbound,Returns,Reverse Pickup Enquiry,,70240590-f453-4135-8681-76ab1b49a20f,07/08/2023 18:09,11/08/2023 21:42,11/08/2023 21:45,11-Aug-23,GARHSHANKAR,LifeStyle,279,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
189cdd00-d329-419d-a33a-71deb2a75b47,Inbound,Returns,Return request,,,,13/08/2023 07:59,13/08/2023 08:01,13-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4a6dfbd8-2209-4006-a285-19a2100a1a3f,Email,Order Related,Order status enquiry,,,,13/08/2023 15:04,13/08/2023 16:15,13-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8c63b2f4-a339-45cb-9db8-a30a012c2c6f,Inbound,Order Related,Delayed,Good ,79c3ef06-75c7-423d-a450-45972d57e1b4,30/06/2023 11:01,11/08/2023 19:48,11/08/2023 19:52,11-Aug-23,TIRUVALLUR,Electronics,499,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,3
4b7553e9-5c85-4e71-9359-9f3d2451c782,Inbound,Refund Related,Refund Related Issues,,4fc1e33a-8d06-4aa9-9431-8ea9731a47ce,08/08/2023 16:05,10/08/2023 11:52,11/08/2023 00:31,11-Aug-23,LUCKNOW,Electronics,3999,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
ddfbcd58-93af-4cda-adc0-020005ff1795,Inbound,Returns,Missing,,8b80074f-4d56-4017-be5c-1d7935a84045,02/08/2023 17:36,11/08/2023 08:27,11/08/2023 08:33,11-Aug-23,BIHAR SHARIF,Electronics,899,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5c03d6fd-d10f-4027-873e-708b5c2f3d8e,Inbound,Order Related,Order status enquiry,,3ebe7487-fc18-486f-95ce-62514802f0ed,09/08/2023 03:32,11/08/2023 21:40,11/08/2023 21:41,11-Aug-23,INDORE,Electronics,1599,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,2
9971afd6-f4f3-47f5-9d44-e234b4c5c900,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 16:59,11/08/2023 17:00,11-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
85007019-9463-46dc-a745-47676a1e1c1a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:53,12/08/2023 12:16,12-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
301eefa2-8810-4810-b090-92be7fa75445,Inbound,Returns,Return request,Tnq,,,12/08/2023 20:33,12/08/2023 20:35,12-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
382ecffd-ab9d-4275-869b-b25e52ae13f8,Outcall,Returns,Missing,,,,12/08/2023 18:56,12/08/2023 22:20,12-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
8db78959-5dd1-4467-8bdf-9b902f0ea856,Inbound,Product Queries,Product Specific Information,More option for replacement. ,,,13/08/2023 09:42,13/08/2023 09:43,13-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
30db2b27-ed29-4fed-bf9d-8db4a66d47cc,Outcall,Feedback,UnProfessional Behaviour,"I have had issues with reaching and problem resolving with previous orders, but was very happy to see the effort of my current executive in trying to resolve the issue.",,,13/08/2023 11:36,13/08/2023 11:47,13-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
ef33f23a-3935-4a4c-bb9f-d2e06e7da8ff,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:37,13/08/2023 18:38,13-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
5c6ab627-56a6-4708-91b5-bf1e2f4b7bfd,Inbound,Returns,Missing,,b800b56a-da92-4cee-bacb-04b4396dc1de,06/08/2023 15:24,11/08/2023 09:31,11/08/2023 09:51,11-Aug-23,GONDA,LifeStyle,4500,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
8b523b42-9019-4f95-b792-9989e98e9c1e,Inbound,Order Related,Delayed,,dfd3f12c-f5cf-41a4-b192-76589a0013f5,04/08/2023 22:12,12/08/2023 21:29,12/08/2023 21:32,12-Aug-23,SURAT,LifeStyle,468,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,4
bcc65d74-9d6f-44ed-9d1a-a09dcb8e6765,Inbound,Order Related,Delayed,,1e19c48f-4777-4178-a5de-0ab66b2f1dc9,06/08/2023 01:00,13/08/2023 18:38,13/08/2023 18:59,13-Aug-23,THANE,Books & General merchandise,435,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
2754426d-7992-4907-8dd7-1fd4fc9b78ce,Outcall,Returns,Return request,Tocking to nice..,,,12/08/2023 16:17,12/08/2023 16:18,12-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
4a2d54a5-c427-46e5-b81f-1ecb3059525d,Inbound,Order Related,Delayed,,,,13/08/2023 18:53,13/08/2023 18:58,13-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,4
a0c9dff5-58e2-4a17-9bfd-839221d33e82,Inbound,Order Related,Order status enquiry,very good ,,,13/08/2023 22:16,13/08/2023 22:31,13-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
e00e9673-48c4-453e-9ae5-d6a7d849ca60,Inbound,Returns,Reverse Pickup Enquiry,,d5e49f79-bee7-42fa-9f4b-15f6f24feeec,24/07/2023 01:57,11/08/2023 17:49,11/08/2023 17:54,11-Aug-23,NEW DELHI,Home,949,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
b91aea3f-a109-4a61-8439-06e905773c03,Inbound,Returns,Reverse Pickup Enquiry,Good ,a4e4f69f-6785-4351-8a53-446da5a3f26e,11/07/2023 22:55,13/08/2023 16:03,13/08/2023 16:06,13-Aug-23,DAUSA,LifeStyle,499,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
2dff56dc-fa42-4299-a606-65b00370a430,Inbound,Returns,Fraudulent User,,a0ea56d4-18ec-4077-8a03-e9fd1a1287d2,06/08/2023 07:42,11/08/2023 16:24,12/08/2023 09:12,12-Aug-23,DEOGHAR,LifeStyle,1074,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
29ecda1b-283c-45d3-8998-255f261427b0,Inbound,Returns,Return request,,cc8ac102-4e33-4c21-a4fd-0a9b266a144a,04/08/2023 00:52,11/08/2023 23:41,12/08/2023 00:35,12-Aug-23,PARADIP,Electronics,949,,David Todd,Noah Patel,Michael Lee,31-60,Evening,4
f09e1425-f38b-4ae2-acfb-c61ae14afa61,Outcall,Returns,Reverse Pickup Enquiry,,646c6dac-4db4-4c1c-a89c-df55309bd0b6,08/08/2023 23:56,11/08/2023 23:56,12/08/2023 00:00,12-Aug-23,HYDERABAD,Electronics,999,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
5fc41c8b-9cf2-4ca3-bcc0-2e6f962eb813,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 08:43,12/08/2023 10:12,12-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
e5cada86-93a6-40b1-831c-917d93fd0c53,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:21,12/08/2023 15:23,12-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
34b869aa-fd90-4a64-b39d-0e1e96ee0080,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 03:00,13/08/2023 03:01,13-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
f487fd18-588e-4d15-9146-faf72fb5ada7,Inbound,Returns,Reverse Pickup Enquiry,Team members v good,e94c6551-63e9-4bb2-8822-69ed6dac76fe,03/08/2023 15:11,11/08/2023 14:55,11/08/2023 14:58,11-Aug-23,KALKA,LifeStyle,2034,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
e912562c-6e5d-4823-8191-63e5bd806d2b,Inbound,Order Related,Installation/demo,,,,12/08/2023 18:42,12/08/2023 18:47,12-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
653153b5-3cfd-49a2-8ebb-c9abf50f423c,Inbound,Returns,Reverse Pickup Enquiry,please strict rule of field boy.,f5fca7f1-bc36-4b1f-86a8-cdb2eafef313,09/06/2023 23:19,11/08/2023 20:14,12/08/2023 10:53,12-Aug-23,VARANASI,LifeStyle,499,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
a9f00492-5735-40be-93dc-d0c0a4454009,Inbound,Order Related,Order status enquiry,,b7ea9eab-5b77-4774-88ec-a9e6d481a437,05/08/2023 23:57,12/08/2023 12:08,12/08/2023 12:09,12-Aug-23,BANGALORE,Electronics,1999,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
f1ed2acc-4f88-4739-b85c-513d75b9aafa,Outcall,Refund Related,COD Refund Details,Good ,bff47117-2c6f-4b8e-b5af-fa667bce29ed,30/07/2023 13:19,11/08/2023 18:51,11/08/2023 18:56,11-Aug-23,SHAHJAHANPUR,LifeStyle,343,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
e8681400-7bb5-4c8f-beff-9714b7683e8c,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:40,12/08/2023 10:03,12-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
21210af2-7fc0-4cc1-8902-37a2e7c7d49b,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 12:13,12/08/2023 12:15,12-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
e0dbb495-2d94-4415-8e4c-0a5162ba7ded,Outcall,Order Related,Installation/demo,,,,13/08/2023 00:09,13/08/2023 00:12,13-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
34bafed4-2af7-4652-bcd5-68b144e42a78,Inbound,Returns,Return request,,,,13/08/2023 07:03,13/08/2023 07:23,13-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
9d17709a-93eb-4b2d-a506-4181308464f9,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 10:21,13/08/2023 10:39,13-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
2526eb05-1980-437b-ab63-c6e79fe3e3db,Inbound,Returns,Return request,,282310c6-ab16-4caf-8b23-ee296c68108e,31/07/2023 17:40,08/08/2023 17:03,11/08/2023 14:06,11-Aug-23,MUMBAI,Home,279,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
7e901010-9a6f-4e8e-85c2-73229bdccec3,Inbound,Order Related,Delayed,"Try to resolve customer's issues , not happy with the service provided",bcb4464c-3d7c-484c-b05b-b17589953c22,05/08/2023 09:30,12/08/2023 14:58,12/08/2023 23:40,12-Aug-23,GUWAHATI,LifeStyle,341,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
bbffb054-0972-4356-b42b-21f7bf1a3a7c,Inbound,Order Related,Installation/demo,Thank you so much Shopzilla customer service ,5566f925-f1c0-40de-ba4c-87a457e1f796,22/01/2022 23:34,11/08/2023 10:05,11/08/2023 10:11,11-Aug-23,PUNE,Home Appliences,18499,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
5a18e175-fd3b-4ccb-8432-3f103d3f7eb9,Inbound,Returns,Reverse Pickup Enquiry,He is very good person and he know how to deal with customer Thank you ??,0ae95139-5af8-49f5-b691-fcc261531a0f,01/08/2023 20:20,11/08/2023 23:34,11/08/2023 23:36,11-Aug-23,RUPNAGAR,LifeStyle,869,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
c0c5454c-8ded-42f9-b53c-f00102427d1c,Email,Returns,Damaged,,,,12/08/2023 16:38,12/08/2023 16:42,12-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
573c7821-5281-4f98-b464-65df481cf27b,Inbound,Returns,Missing,,,,12/08/2023 18:28,13/08/2023 09:32,13-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
ea98bc14-0567-4fd5-909f-7ef65b16653b,Inbound,Returns,Fraudulent User,,,,13/08/2023 10:36,13/08/2023 10:49,13-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
2ed42212-8557-4206-8831-8640a17ee06b,Inbound,Order Related,Invoice request,,,,13/08/2023 11:51,13/08/2023 12:54,13-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
0c8acb4c-48c4-402a-95c3-a41d6fdb07af,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 20:38,13/08/2023 20:40,13-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
6aecf680-9c1d-45fe-885d-1e701e72b0e1,Inbound,Order Related,Installation/demo,,81d248f1-3d54-45e7-8987-844fd0211711,06/08/2023 16:13,11/08/2023 09:44,11/08/2023 10:54,11-Aug-23,MUMBAI,Home Appliences,16490,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
33b3ace2-de5f-41eb-8ce1-6a1a21d92cdc,Inbound,Order Related,Installation/demo,,04d27eff-6ba5-4701-9be4-0e441794f662,17/01/2023 11:13,11/08/2023 00:24,11/08/2023 00:28,11-Aug-23,ERNAKULAM,Electronics,1699,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
4f8baa8d-8304-4630-8629-fb18e71573ef,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 11:46,11/08/2023 11:47,11-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
1998a43d-02fd-4b31-ba50-0bd4a619e206,Inbound,Returns,Reverse Pickup Enquiry,,ff4b4e34-b793-4ed6-ac56-bc46b6d23b13,04/08/2023 15:32,11/08/2023 13:24,11/08/2023 13:27,11-Aug-23,RAJKOT,Electronics,999,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
b8bf9b98-d60c-4c0c-99e3-bdff3d65704b,Inbound,Returns,Return request,,1b13dafa-b8e4-4c07-9d60-b53ede10abcf,06/08/2023 10:03,11/08/2023 14:41,11/08/2023 16:12,11-Aug-23,BANGALORE,Home,879,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
ce588af4-28a0-4f85-b2c1-37deb2e51165,Inbound,Returns,Service Centres Related,Very good behaviour ,2f4de6fc-6d17-426a-9605-3e764972bee0,31/07/2023 10:14,12/08/2023 13:12,12/08/2023 13:17,12-Aug-23,HIMATNAGAR,Books & General merchandise,1099,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
57fd5e91-c570-44ad-af60-10dd94a58735,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 21:52,11/08/2023 21:59,11-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
d1a98c71-1844-47b3-aec9-1c9d971155a4,Inbound,Returns,Return request,Very professional customer support executive ,,,12/08/2023 11:04,12/08/2023 11:20,12-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
36b0337f-adb6-43af-9600-388f53d89a19,Inbound,Returns,Return request,,,,12/08/2023 17:03,12/08/2023 17:18,12-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
0c8f7701-6758-4ed7-bc47-262e085ffd1d,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:47,12/08/2023 21:59,12-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
75673fd2-f3bf-4734-ac9a-98af6fe68cd3,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:54,13/08/2023 14:26,13-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,4
46d7e87c-9544-4ed8-91d5-545df6df237b,Inbound,Returns,Service Centres Related,Babsb,,,13/08/2023 21:25,13/08/2023 21:27,13-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
a305b287-001a-4f6b-a570-f4272889f375,Inbound,Order Related,Delayed,,5528839e-27e9-4495-b342-a314ab5dc72b,05/08/2023 13:05,12/08/2023 09:35,12/08/2023 09:35,12-Aug-23,RAE BARELI,LifeStyle,200,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
448d579a-2803-4bfa-b122-aa410f6a6b3c,Email,Returns,Wrong,Coustmer   hone do plz,8341a3bc-9d23-46f0-aec8-9899c9e46c47,30/07/2023 07:20,13/08/2023 10:35,13/08/2023 11:40,13-Aug-23,JAISALMER,LifeStyle,1599,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
48fb0ae8-55e5-446f-b519-4174f4c26af4,Inbound,Returns,Damaged,,d1be8469-530a-432f-96f4-5d46e6c5fc74,08/08/2023 22:32,13/08/2023 09:55,13/08/2023 09:58,13-Aug-23,Babain,Mobile,44999,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
58752c2f-330c-46fe-98f8-3103b674ffbd,Inbound,Order Related,Order status enquiry,???? ????? ,,,12/08/2023 16:32,13/08/2023 05:40,13-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
71c9b042-469f-47d5-81be-4a7187ac9e85,Inbound,Order Related,Order status enquiry,,,,12/08/2023 10:49,12/08/2023 12:14,12-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e6bbf3c9-1d5b-42ce-a79e-4b026c5bc5cb,Inbound,Returns,Missing,Aapse baat karke bahut achcha   aise hi sir aap sahayata  e Rahe,,,12/08/2023 15:10,12/08/2023 15:14,12-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8af2fbcb-4829-4789-82c4-e09df472110c,Inbound,Returns,Return request,Thankyou ,,,12/08/2023 23:23,12/08/2023 23:25,12-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
67c94863-c7ce-480c-aaf0-254c251e7a20,Inbound,Order Related,Priority delivery,Vary vary good service thanks ??,,,13/08/2023 13:22,13/08/2023 13:24,13-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
67e542dd-0d5b-42e9-b808-813cb8af6a13,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:40,13/08/2023 19:49,13-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
3ebb77f8-ff98-45cd-ba6b-6d32d292239d,Inbound,Returns,Reverse Pickup Enquiry,,6862658f-26fb-4468-8e2b-35f6afd00bd8,24/07/2023 18:56,12/08/2023 15:37,12/08/2023 15:43,12-Aug-23,HYDERABAD,Home,899,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,1
997af9d2-7db1-4987-8ff9-34deeb69c31a,Inbound,Order Related,Delayed,,d8407f89-be23-4d4c-818a-66b9e977bb06,07/08/2023 19:17,11/08/2023 10:07,11/08/2023 10:11,11-Aug-23,KAPURTHALA,Home,222,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
d0c07f3b-3256-41e8-98d6-da29df35ecd5,Inbound,Returns,Fraudulent User,,683677e6-bc07-472c-9f87-eebc87209c65,09/08/2023 16:31,11/08/2023 15:35,11/08/2023 15:37,11-Aug-23,KHEDA,Books & General merchandise,95,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
15a370fc-c5c3-4f61-bccb-a689b1733ad7,Inbound,Feedback,UnProfessional Behaviour,,0f95fac8-2141-4ed7-9b9c-bfb337fa3060,07/08/2023 18:47,13/08/2023 17:14,13/08/2023 19:41,13-Aug-23,Yeola,Mobile,27999,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,4
0dec03f7-afb9-43c3-a38a-0b0f0fa818d1,Email,Payments related,PayLater related,,,,12/08/2023 09:42,12/08/2023 11:01,12-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
338c6ad9-cad9-4ea7-9708-909fcdefb6f2,Outcall,Returns,Return request,,,,12/08/2023 09:41,12/08/2023 09:45,12-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
e0e5e46d-d7bb-435f-8b1d-fb2dad2cdf16,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:42,12/08/2023 20:03,12-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5fb0ef8e-b63c-44e1-a029-586847bb01e9,Outcall,Shopzilla Related,General Enquiry,,,,12/08/2023 19:46,12/08/2023 21:20,12-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
b1638e39-f784-4336-a0ba-425ce524dc3c,Inbound,Product Queries,Product Specific Information,Jcjcjf,,,12/08/2023 21:58,12/08/2023 22:02,12-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7cb9daf7-059c-4002-be82-c10739977082,Inbound,Returns,Return request,,,,13/08/2023 13:12,13/08/2023 13:23,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
9352980d-76d6-4f36-80ef-4756073d1ae7,Inbound,Order Related,Delayed,No,,,13/08/2023 16:43,13/08/2023 17:34,13-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
8589d561-d490-4cae-9129-d28ef5483ddb,Inbound,Order Related,Order status enquiry,Very bad services ,,,13/08/2023 21:00,13/08/2023 21:06,13-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,1
410f4eb5-7300-41b1-849f-618319f10fb1,Inbound,Returns,Service Centres Related,Duplicate product ,bbcd36c9-3b6c-4178-8c94-97335cabcdfe,20/06/2023 17:20,12/08/2023 15:01,12/08/2023 15:05,12-Aug-23,BHUBANESWAR,Electronics,390,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
00de2c4a-c133-40a5-a77f-10b7d863e34c,Inbound,Returns,Fraudulent User,Why the mistake of the seller is a mistake and the mistake of customer is a  ,,,12/08/2023 02:00,12/08/2023 02:02,12-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
ebfad180-24b1-40b5-ba78-05ed4392e548,Inbound,Order Related,Invoice request,,,,12/08/2023 16:05,12/08/2023 16:31,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9086afd9-2ad1-4567-af2b-3dce9bf82d3e,Inbound,Order Related,Priority delivery,Your customer care executive responded very well who spoke to me fr 8.20pm now..  good ??,,,12/08/2023 20:21,12/08/2023 20:22,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
501223ea-731f-4484-9fdf-e40408e87901,Outcall,Refund Related,Refund Related Issues,,,,12/08/2023 21:40,12/08/2023 21:42,12-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
c57c3fe6-bc3b-44e8-b3a8-1b87b4d67338,Email,Returns,Reverse Pickup Enquiry,I am trying to connect with Shopzilla support team from 4 days but unable to connect. Even though I connected today there was issue with technical support.,b6fbd3cb-e63b-41b5-8dd9-33045f15c81e,04/08/2023 11:44,13/08/2023 16:54,13/08/2023 18:06,13-Aug-23,PUNE,Electronics,4499,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
74519f43-315c-40ff-8721-9d24a7203124,Inbound,Returns,Return request,"It was really lovely speaking to the customer care executive, He listened to me so patiently and calmy provided me with the solution...Best customer care executive till now I came across in Shopzilla....May he soars the skies highKudos to Shopzilla team for having him.....",6cc5e6de-08e2-4f7c-bdb9-cf2cdb05063e,07/08/2023 02:54,10/08/2023 22:06,12/08/2023 00:06,12-Aug-23,INDORE,LifeStyle,299,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
21b17ef9-31e4-4d01-b07f-a4d166308d9b,Inbound,Returns,Return request,,7e10c1a2-2d63-4e6b-ab90-b8b00ed9bc4f,25/07/2023 08:29,11/08/2023 11:32,11/08/2023 21:33,11-Aug-23,NEW DELHI,Electronics,2499,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
006388f7-f697-4e86-a19d-9185c7949937,Email,Returns,Return request,Bad,fb00177f-c8c1-4fb6-8818-dc298b24fe57,02/08/2023 19:43,11/08/2023 11:42,11/08/2023 12:38,11-Aug-23,SASARA,Electronics,215,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
ae9e635c-c958-471e-8722-6e27f0c37dff,Inbound,Offers & Cashback,Other Cashback,,6cd1d8ab-c415-4878-9eb4-46376c3d7eb9,06/08/2023 17:25,11/08/2023 12:55,11/08/2023 12:55,11-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,575,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,4
1d427caa-a4d0-4350-903d-8ddfaccb6231,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 08:49,12/08/2023 20:04,12-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
93f64375-8b48-43f2-b46f-d0083d2c924d,Inbound,Cancellation,Not Needed,Very poor interaction your executive. Policies are very bad. Items should be tracked on realtime to increase customer satisfaction. Today is the delivery date and item has not reached the nearest delivery hub.,,,12/08/2023 15:58,12/08/2023 16:00,12-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
302b6e1e-97ce-4c0a-9a3d-4a514b075a5f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:48,12/08/2023 17:49,12-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8d67de4b-e290-42d5-b936-dacacc2fd993,Outcall,Returns,Fraudulent User,,,,13/08/2023 10:57,13/08/2023 11:03,13-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
b93f3a43-6f5b-4f63-9856-d9c14eef1a5b,Inbound,Returns,Product related Issues,,,,13/08/2023 14:44,13/08/2023 15:12,13-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
31a2a48f-d534-4e6f-ae08-1ad1d4b9b318,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 21:49,13/08/2023 21:53,13-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
3df3bb35-d173-437a-aa9d-e1532ac8de10,Inbound,Payments related,Online Payment Issues,It's really help me ,,,13/08/2023 22:18,13/08/2023 22:20,13-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
857d3d1e-4ba6-4d51-9c83-fa207d9ced90,Inbound,Returns,Reverse Pickup Enquiry,,3f36c72d-7237-4a10-8ea4-2836c8a1f55e,28/07/2023 18:11,11/08/2023 19:32,11/08/2023 19:34,11-Aug-23,MAU,LifeStyle,279,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
817be019-bb54-4d6c-9004-a185291797af,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 15:50,12/08/2023 15:51,12-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
9995759c-950e-4551-b039-ff3bb1af51b6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:10,12/08/2023 18:21,12-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a2cb8448-bf0d-4916-af2c-2c123dc949a7,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 19:42,12/08/2023 19:51,12-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
d0d9458b-d8c7-4a0d-9c2d-f39a060a4a2b,Inbound,Returns,Return request,,,,13/08/2023 22:15,13/08/2023 22:18,13-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
125d27ed-0c10-4795-a3f7-2f95b6846094,Inbound,Returns,Return request,,,,13/08/2023 06:57,13/08/2023 06:59,13-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
e094a05e-cd78-4ef2-a473-0c35bb823869,Outcall,Order Related,Order status enquiry,??,,,13/08/2023 15:36,13/08/2023 15:37,13-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
8862cec0-4a20-4195-9df0-ddcbfd111983,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:08,13/08/2023 16:12,13-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
af9a3ece-d7fa-497e-85ff-6ae37a4e3ed8,Outcall,Returns,Reverse Pickup Enquiry,,dc8b48bf-0938-42f7-9551-88819f485854,23/07/2023 20:32,13/08/2023 18:00,13/08/2023 18:30,13-Aug-23,HAJIPUR,Electronics,1999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
a9cf1557-711f-4f7a-9ec9-4eb741fab73d,Inbound,Shopzilla Related,Signup Issues,,,,08/08/2023 18:13,12/08/2023 10:46,12-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,1
a8fbac1a-b812-417e-a4ac-23b3776c4c36,Inbound,Order Related,Delayed,,7e6f7ac3-1935-49d0-8ddb-f4e68cd43c03,10/08/2023 03:36,13/08/2023 14:14,13/08/2023 14:18,13-Aug-23,CHENNAI,Electronics,799,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
3643f885-b49f-4b37-93c6-827340839711,Inbound,Returns,Reverse Pickup Enquiry,Bahut aache se baat kru ,4cfd70f2-b324-479a-97a3-592dba1272f6,23/07/2023 03:27,12/08/2023 13:33,12/08/2023 13:35,12-Aug-23,BHOPAL,Furniture,11999,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
1053421d-b104-4f17-8638-ee6b21028a5b,Inbound,Returns,Missing,,589a2673-9d31-49ea-a352-a3f613abad49,06/08/2023 14:31,11/08/2023 15:05,11/08/2023 16:42,11-Aug-23,LUCKNOW,Books & General merchandise,697,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
1abd5ed6-732c-410e-bfc2-b0b8b049e9ce,Inbound,Order Related,Invoice request,,bbdfdaba-172c-4db1-b878-7800190bb4c5,19/07/2023 15:21,11/08/2023 08:29,11/08/2023 08:32,11-Aug-23,JAMMU,Electronics,799,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a9e651ef-5840-44b2-b283-d11638b08df1,Outcall,Returns,Damaged,He solved the issue quickly. He was very professional. I thank him for the support.,c11db542-16fa-4f0a-88c6-86e9555ed7fa,09/08/2023 01:49,11/08/2023 19:43,11/08/2023 20:40,11-Aug-23,BANGALORE,Books & General merchandise,41,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
7b914770-65b3-40a4-9cde-6753a1ab4535,Inbound,Returns,Reverse Pickup Enquiry,,c80a0ec1-3ac4-4b79-8e9f-d539748ed0ac,09/08/2023 20:04,11/08/2023 17:50,11/08/2023 17:51,11-Aug-23,,Electronics,670,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
6de31a34-d060-4009-a0a0-ddaf26114c8b,Inbound,Offers & Cashback,Affiliate Offers,,6fdf08bd-9e1c-44f1-83d6-9cc644dd4dd2,05/08/2023 09:22,11/08/2023 19:16,11/08/2023 19:21,11-Aug-23,BARAMULLA,LifeStyle,699,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
723891df-7eed-4ce4-9372-f5833e1bd040,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,12/08/2023 11:06,12/08/2023 11:07,12-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
c0496909-9483-4a79-91b7-4ad0aac8bb08,Inbound,Feedback,UnProfessional Behaviour,Nice ??,,,13/08/2023 02:14,13/08/2023 02:18,13-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
e83e74a5-032c-4b47-a6b5-aa44ceb4360e,Outcall,Shopzilla Related,Shopzila Premium Related,,,,13/08/2023 08:41,13/08/2023 08:45,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ba61b828-085d-47db-907e-4337707566db,Inbound,Order Related,Delayed,,96858890-d524-4712-8a9d-17786b692775,07/08/2023 20:39,11/08/2023 15:48,11/08/2023 15:49,11-Aug-23,ORAI,Home Appliences,12499,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
be8d463a-9cd5-465a-97fb-428f850365fd,Inbound,Order Related,Delayed,,ea76495f-9308-43ae-bbfc-1076ad397028,01/08/2023 19:55,12/08/2023 19:44,13/08/2023 10:33,13-Aug-23,SRINAGAR,Books & General merchandise,692,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
5c0e794d-312b-4be6-a7d1-d1e6f70ae540,Inbound,Returns,Fraudulent User,Awesome??????,9c23e124-215b-4653-bbbf-69cadb4dba8e,09/08/2023 17:20,12/08/2023 14:56,12/08/2023 14:58,12-Aug-23,BETIA,Electronics,999,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
19b96531-9707-4c2d-a3dc-668a0484d17f,Inbound,Returns,Fraudulent User,,42506ac2-9a3e-4340-bd9b-7e487601b2fc,06/08/2023 21:42,12/08/2023 16:49,12/08/2023 17:11,12-Aug-23,KOLKATA,Home Appliences,24790,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
08eda28c-1324-4ec3-b223-566f06ad76da,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:54,12/08/2023 12:56,12-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
343ddc76-ce02-4dc7-a2b9-50909c74b174,Outcall,Cancellation,Not Needed,,,,13/08/2023 18:36,13/08/2023 19:03,13-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,1
2456ffc2-d7f0-4605-aad4-4ff7b9241b03,Inbound,Returns,Reverse Pickup Enquiry,The poduct specification mentioned on the website should match with the specification mentioned in the order email. Also same product should be delivered.  ,1654baa8-9438-4be5-8ede-13cba0c79053,05/08/2023 11:39,11/08/2023 12:53,11/08/2023 13:00,11-Aug-23,TIJARA,Home,246,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
ce61548f-442b-40ef-b1fd-ee8d9d45ab9c,Inbound,Returns,Reverse Pickup Enquiry,,6ed7ab5f-c30a-4bde-a92c-637a03547b10,09/08/2023 11:59,11/08/2023 14:04,11/08/2023 14:28,11-Aug-23,BARDHAMAN,Books & General merchandise,661,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0a5e84d4-ff17-44e9-84ae-3af43190a1d8,Inbound,Returns,Fraudulent User,,56f3e944-b7e3-424d-8eed-afed79e6d135,08/08/2023 11:51,11/08/2023 20:34,11/08/2023 22:11,11-Aug-23,BEGUSARAI,Books & General merchandise,275,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
fc937727-e8ac-471f-a97f-71b154dff975,Inbound,Returns,Wrong,,5ac83822-d048-4050-a5dd-e21755573ea4,11/08/2023 07:40,11/08/2023 21:19,11/08/2023 22:57,11-Aug-23,GURGAON,Electronics,3499,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
1396fe30-2dcf-4c14-bb77-0defcb002e00,Inbound,Returns,Reverse Pickup Enquiry,Product Pickup and refund should be fast,f93588f8-d56a-4251-8124-440d467dd9d4,30/07/2023 15:25,11/08/2023 21:44,11/08/2023 21:46,11-Aug-23,VARANASI,Books & General merchandise,489,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ba65d1d6-ea2e-49ae-aa65-5a5c9653e1c7,Inbound,Returns,Return request,,7d79fe27-108b-4914-8520-cddb4edf36ea,07/08/2023 17:41,11/08/2023 22:53,11/08/2023 22:53,11-Aug-23,DURGAPUR,Books & General merchandise,312,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
9839023e-efb0-4e34-be43-37d216ae31b8,Inbound,Returns,Missing,,,,12/08/2023 14:06,12/08/2023 14:07,12-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
3d148e36-4efe-4332-ac87-cf95337ac77a,Outcall,Returns,Reverse Pickup Enquiry,Best customer service ,,,12/08/2023 20:36,12/08/2023 20:42,12-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f4cc27fc-633d-4408-9cca-e7566981390a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:40,13/08/2023 18:05,13-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
09b57156-6919-404a-97cb-c943844df65d,Inbound,Order Related,Installation/demo,,,,13/08/2023 14:18,13/08/2023 16:09,13-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
734be6c4-2db1-40b3-ae18-23c7404ccc87,Outcall,Returns,Return request,,f2e3668e-2f47-4db0-b830-11e105de6b35,09/08/2023 15:51,11/08/2023 17:49,11/08/2023 17:56,11-Aug-23,MUMBAI,Electronics,999,597,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
b75713ae-32e6-4561-b634-1714ab04b4dd,Inbound,Returns,Fraudulent User,,,,12/08/2023 07:55,12/08/2023 08:05,12-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
6bed0dc7-e393-45a3-b562-73986332d918,Inbound,Product Queries,Product Specific Information,Good customer support ??,,,13/08/2023 19:28,13/08/2023 19:32,13-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
23c079d0-344e-4820-94bb-1dd5c142e676,Outcall,Order Related,Installation/demo,I am happy ,,,13/08/2023 20:49,13/08/2023 20:53,13-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
ce8e2bcd-9d68-4d4b-8835-d5b43ca7fc24,Inbound,Order Related,Installation/demo,,,,13/08/2023 22:19,13/08/2023 23:21,13-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
c8107896-51c8-4201-946d-7f007621088c,Inbound,Order Related,Delayed,,40288e74-ccc9-4573-b87f-732fbd00d91e,06/08/2023 10:06,12/08/2023 17:16,12/08/2023 17:55,12-Aug-23,NEW DELHI,Mobile,9999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
c9abac81-a881-423d-9c3f-03643f447a48,Inbound,Order Related,Delayed,,c51675f1-32df-4f38-b789-ccda14651d03,09/08/2023 01:51,11/08/2023 18:52,11/08/2023 18:53,11-Aug-23,AHMEDABAD,Mobile,31999,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
d2582807-350d-4a19-8cd5-bf43a7f2669e,Outcall,Order Related,Customer Requested Modifications,,8e6f1e3b-c058-4353-ac94-1d8e2273881e,08/08/2023 22:35,12/08/2023 10:42,12/08/2023 22:51,12-Aug-23,,Electronics,57990,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e33aba80-3c1e-4843-988b-71fb2fa51922,Inbound,Feedback,UnProfessional Behaviour,,d035ae36-f1e7-40cf-ab19-0d3b215ff5f7,04/08/2023 17:33,11/08/2023 17:29,12/08/2023 11:46,12-Aug-23,BIHARSHARIF,Electronics,1299,,David Smith,Nathan Patel,John Smith,>90,Split,5
aeb9cc5c-6a29-4507-8ee3-25f983bdd846,Inbound,Order Related,Delayed,,dbf705f0-6a68-46fa-a448-b825bc754c0a,05/08/2023 21:43,13/08/2023 14:07,13/08/2023 14:08,13-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,1599,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
ab0fd30a-4b5a-4b00-b075-ca796504ef9a,Inbound,Order Related,Priority delivery,,69744e53-e412-4085-b095-53f737908eb0,11/08/2023 19:34,11/08/2023 20:29,11/08/2023 20:31,11-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,26999,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
72bdfbb5-7efa-4017-b763-716a88ee7e74,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,5d447cf2-a596-4a8e-8535-be801733f95a,06/08/2023 08:14,13/08/2023 07:39,13/08/2023 07:40,13-Aug-23,BALESHWAR,Books & General merchandise,899,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
5b554321-78bf-4a75-88fc-2ba0c687ab4e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:04,12/08/2023 08:06,12-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
8f10bec2-ee2e-424e-9c17-a4956d2cb2fa,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:02,12/08/2023 09:04,12-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
bcbbff13-b219-4fbb-8d7a-dcc7887c86a7,Outcall,Returns,Return request,Please have refund policy in all products. Please ,,,12/08/2023 15:25,13/08/2023 11:13,13-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
0c03652a-b42e-4a8b-84c0-00ea33f7e080,Inbound,Returns,Reverse Pickup Enquiry,No,,,13/08/2023 09:56,13/08/2023 10:52,13-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
7f2bf932-dd51-4ea2-9a4c-2cbe2077c81a,Inbound,Returns,Reverse Pickup Enquiry,"Please improve your policy for nonreturnable items to make these more customer friendly. Often sellers send wrong or different products and it makes things difficult for us. This is the second time I faced this issue.  In first instance, I had to simply discard the item and it was a complte loss for me.",,,13/08/2023 22:22,13/08/2023 22:30,13-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
9119f5fa-a633-4cdc-b10f-24d697c2413d,Inbound,Returns,Reverse Pickup Enquiry,,96781a06-488c-4b49-b1c5-c299d2afe7c2,27/07/2023 23:38,12/08/2023 09:08,12/08/2023 10:50,12-Aug-23,BHUBANESWAR,LifeStyle,399,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
bee37472-c322-4bf3-ad91-d2092d4bafa1,Inbound,Order Related,Delayed,,d4a0c34f-ef94-41b2-b908-c4877e5d3748,05/08/2023 11:29,11/08/2023 10:48,11/08/2023 10:49,11-Aug-23,AHMED NAGAR,Electronics,1199,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
4efe0b66-7469-4608-a6db-02d5ed0c0f37,Inbound,Returns,Reverse Pickup Enquiry,,0c136b4a-f882-4732-be32-c1e22b4b522d,02/08/2023 15:24,11/08/2023 08:05,11/08/2023 12:46,11-Aug-23,BIKAPUR,Books & General merchandise,2299,,Jennifer Day,Jackson Park,John Smith,>90,Morning,4
da45f8db-2a29-4c2d-a6cc-f0568b6106c0,Inbound,Returns,Reverse Pickup Enquiry,,cf1fe591-5586-45b6-bb4b-095e086fab3e,07/08/2023 14:06,11/08/2023 17:01,11/08/2023 17:21,11-Aug-23,JAIPUR,LifeStyle,189,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
050c0cec-1623-407d-8e87-919aa9e2a7a2,Inbound,Returns,Return request,,,,12/08/2023 10:54,12/08/2023 10:56,12-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
73e6a05a-3a86-4238-b79d-5fdaf9168235,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 13:40,12/08/2023 14:01,12-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
baec7f50-236f-481e-92e8-35db3b1db7a8,Inbound,Returns,Reverse Pickup Enquiry,Pickup boy must send photo for doorstep delivery or pickup so that they can be watched,,,13/08/2023 07:37,13/08/2023 07:42,13-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
8e904a53-18e6-4e90-8873-46eb9db0a574,Inbound,Returns,Wrong,,,,13/08/2023 14:05,13/08/2023 17:51,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0086874f-ed1a-4bd3-96d0-2cca50a8ddb3,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:07,13/08/2023 18:08,13-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
00720117-79fd-4cf3-ba97-8df64702759a,Outcall,Order Related,Order status enquiry,Very bad poor service Shopzilla,,,13/08/2023 20:31,13/08/2023 20:32,13-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
f516a877-1eac-4703-b3a3-c4a5ad9da37b,Inbound,Order Related,Installation/demo,,f1a92813-3852-4232-a11e-fd0002b345ae,05/08/2023 12:37,11/08/2023 14:08,11/08/2023 18:26,11-Aug-23,ALIGARH,Home Appliences,12499,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
f0655d19-e964-4212-8d69-781ffe1e9d88,Inbound,Returns,Return request,Check product ownership,62b87e8d-47ed-48ce-a6f8-5b80aeb574d8,06/08/2023 21:31,11/08/2023 06:29,11/08/2023 06:41,11-Aug-23,MAHOBA,Books & General merchandise,608,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
d2bc4db4-ac0e-4395-b2fc-4b0df3f12ec2,Inbound,Returns,Return request,,4ee16a2f-d05f-42e0-b1fb-e778e1cc4080,05/08/2023 18:18,11/08/2023 18:17,11/08/2023 18:38,11-Aug-23,EAST GODAVARI,Home,115,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
12c65352-3fba-41c6-8bcc-b4ea95424fa7,Outcall,Feedback,UnProfessional Behaviour,,,,12/08/2023 08:22,12/08/2023 08:38,12-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
9cfb6cd9-29e0-45f9-8aa2-4d30b7f670f7,Inbound,Order Related,Order status enquiry,,,,12/08/2023 12:59,12/08/2023 13:03,12-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1b1e26fc-43d5-4d72-8107-c31297d8c8b9,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:11,13/08/2023 07:17,13-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
1e43d6c6-991e-487c-a084-8bbe0676aecd,Inbound,Returns,Service Centres Related,,,,12/08/2023 20:04,13/08/2023 00:06,13-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
155ed128-ea56-4fbf-adb0-ebe07649c2e0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:40,13/08/2023 18:17,13-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
db220f6e-cd1f-4f19-b895-bf14b0a6e93f,Outcall,Order Related,Delayed,,,,13/08/2023 16:03,13/08/2023 16:24,13-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ba75fa45-a5c7-499e-9096-92e47ff2a85b,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 11:14,13/08/2023 11:31,13-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
76fe794e-7c6b-4388-b283-89a10a0c667d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:40,13/08/2023 11:42,13-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
50791bae-6cf9-4a6d-a720-b6d7d59d6a07,Inbound,Returns,Reverse Pickup Enquiry,Please my refund,,,13/08/2023 21:34,13/08/2023 21:51,13-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
63ce13ed-dda3-4611-b1e1-df7aeafe432f,Outcall,Returns,Return request,,e546468f-d352-4396-8eb2-765eef48f9fa,04/08/2023 16:31,08/08/2023 16:29,12/08/2023 10:29,12-Aug-23,HAMIRPUR,Home Appliences,703,475,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5e8c27c9-f42d-4f34-a5aa-b4de20f43dc4,Inbound,Refund Related,Refund Related Issues,Somebody but wrong email and you still contac me!!! Find original customer! ,4e9007f2-796c-40df-9c0e-f4f7beb31162,05/08/2023 17:26,12/08/2023 01:38,12/08/2023 15:20,12-Aug-23,NEW DELHI,LifeStyle,680,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
1317e683-0b26-4eee-ba58-64e54c5f0010,Inbound,Returns,Reverse Pickup Enquiry,Kyu ki mera ko bhaut achalagha   batt kar keh sir   ajeh se.   ho app is liya app ko mere tarse thank you very much ok please return jaru kar dena bhai ok ,5bcb85ff-27d9-434d-88a8-fc97345817c1,07/07/2023 15:35,11/08/2023 12:54,11/08/2023 12:58,11-Aug-23,AHMEDABAD,Books & General merchandise,438,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1e503daf-2027-4efa-98c0-1dc1aa34c60a,Inbound,Returns,Return request,,d254b09d-7c7a-46b7-8510-c1c0b37554dc,08/08/2023 22:21,11/08/2023 22:41,11/08/2023 23:10,11-Aug-23,SIRUMUGAI,LifeStyle,1398,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
b3f8378f-9038-4431-b928-5ba1ba41d644,Inbound,Returns,Return request,,,,12/08/2023 07:25,12/08/2023 09:44,12-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
c4042d06-e00f-4069-b76c-60af77a9b1a4,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,12/08/2023 10:01,12/08/2023 10:12,12-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
4769bde9-6ce8-4d9c-8220-c18f35a67dd6,Outcall,Refund Related,Refund Enquiry,,,,12/08/2023 11:11,12/08/2023 11:13,12-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4b6d6a48-d564-4159-a30b-146bb7feef54,Inbound,Returns,Reverse Pickup Enquiry,Good job,,,12/08/2023 15:58,12/08/2023 16:18,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
25c4af70-2c4c-4c0c-b8ad-bed21112ce94,Inbound,Order Related,Installation/demo,Smooth talk ,,,12/08/2023 21:09,12/08/2023 21:12,12-Aug-23,,,,,Paul Ryan,Elijah Yamaguchi,John Smith,>90,Evening,5
8bc2e753-5cc5-491b-bcad-fec198c8a1af,Email,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:53,13/08/2023 19:01,13-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
a57cbb40-4e36-4934-ae50-fe94a9ebd8b1,Inbound,Returns,Reverse Pickup Enquiry,,d269509e-a08e-4c0f-b46e-23674e707a7e,11/07/2023 17:28,08/08/2023 21:38,12/08/2023 16:06,12-Aug-23,ARRAH,Electronics,799,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
dcb2e849-1679-4b96-b644-0225c49dcff5,Outcall,Others,Others,Good ,f814e542-ba56-462a-a9d5-e542916dfbd8,02/08/2023 17:51,11/08/2023 07:57,11/08/2023 08:00,11-Aug-23,RAIPUR,Home,300,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
2f440b2e-43e6-4339-8de0-f94d77808548,Inbound,Order Related,Order status enquiry,Thanks you mam for help me ???? thanks Shopzilla ,,,12/08/2023 07:46,12/08/2023 07:49,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
9deed117-26e1-4d8a-a405-fefe4e95b2e0,Inbound,Returns,Return request,,,,12/08/2023 15:33,12/08/2023 15:35,12-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
0e4e38bb-5800-4e45-8954-3ccaaabdc6af,Inbound,Order Related,Installation/demo,,,,13/08/2023 12:37,13/08/2023 12:40,13-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
d7d77d1c-d100-4e8d-a497-9a98020cabec,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 14:47,13/08/2023 15:25,13-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
1f2359e4-37c8-44ef-91bd-6e05afbebc9e,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 18:21,13/08/2023 18:25,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
945557b4-e1c7-48c7-91ab-2fd7e1760879,Inbound,Refund Related,Refund Enquiry,,50a6209c-9b01-47a3-9209-017121d572bc,03/08/2023 09:53,11/08/2023 16:22,11/08/2023 16:23,11-Aug-23,BIJNORE,LifeStyle,1349,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,3
96062cb5-cc30-418e-a445-c71682f6a7c4,Inbound,Returns,Fraudulent User,Thank you so much.Thank you customer care support.Support me.,0cfc7c3d-a5a1-4557-9903-139a8caa0631,05/07/2023 16:27,11/08/2023 09:13,11/08/2023 09:18,11-Aug-23,JAIPUR,Electronics,599,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
cdcd4a0e-c6f0-4156-a285-ef880fffa04e,Inbound,Returns,Reverse Pickup Enquiry,Nice,d83544b8-88c1-4866-bb79-632749565998,08/08/2023 10:09,11/08/2023 15:05,11/08/2023 15:13,11-Aug-23,HARIDWAR,Books & General merchandise,1047,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
da2ee0c1-6ee3-4cb0-b303-e6305221a88a,Inbound,Returns,Fraudulent User,,,,12/08/2023 15:48,12/08/2023 15:59,12-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
f5b604b1-c5be-4e60-8e64-ec810e9a2f3d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:40,12/08/2023 13:42,12-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
71f87060-88ac-4a63-925b-758345f4e052,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:16,12/08/2023 19:43,12-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
6fa2dd65-426f-40d3-accf-21434ac7884a,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 11:12,13/08/2023 11:13,13-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
661f46d7-179e-4c99-b577-580ccc124118,Inbound,Order Related,Installation/demo,No,7570ecdb-5bcd-458d-9982-53e0ad2d2ada,29/10/2022 18:08,13/08/2023 11:59,13/08/2023 23:35,13-Aug-23,CHANDRAPUR,Electronics,899,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
aeb0b3e8-df00-4c68-a501-ae989edc6c86,Inbound,Returns,Reverse Pickup Enquiry,,69158adc-1cb6-4615-b6b6-3c5cda14725a,01/08/2023 17:18,11/08/2023 16:19,11/08/2023 17:31,11-Aug-23,KOTA,Books & General merchandise,947,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
718e89f4-e555-4ce5-8588-06670df9bec9,Outcall,Order Related,Delayed,,,,12/08/2023 07:23,12/08/2023 07:29,12-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
10f563d0-204c-4096-93d0-efacb62deb60,Inbound,Returns,Reverse Pickup Enquiry,Satisfied ,,,12/08/2023 09:59,12/08/2023 12:14,12-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
9ee612ec-3288-4ffb-b8ed-ace2cc1ba903,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:26,12/08/2023 11:27,12-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
956bd090-0bbc-48e6-939d-5e27185ab182,Inbound,Returns,Fraudulent User,,,,12/08/2023 18:56,13/08/2023 22:09,13-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
51a09b27-fb7c-43d5-96b1-443bfdac9f02,Inbound,Returns,Reverse Pickup Enquiry,,add87bca-411b-4565-a4a7-609ee9ab2fe9,04/08/2023 10:39,11/08/2023 10:21,11/08/2023 10:29,11-Aug-23,AHMEDABAD,Home,399,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,1
55e80b17-0f97-4177-a63c-dd7670f5ed17,Inbound,Returns,Return request,,b29bffce-13e1-4ce7-81c8-37a8ded77445,08/08/2023 16:05,11/08/2023 12:05,11/08/2023 12:09,11-Aug-23,NEW DELHI,LifeStyle,764,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,4
29b89ecf-2883-4b9a-a93c-72050e58281e,Inbound,Returns,Return request,,,,12/08/2023 19:50,12/08/2023 19:53,12-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,5
d47170db-8935-4110-a8a8-7292229af8b5,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:04,12/08/2023 22:02,12-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
6526868d-c804-445d-91db-0c8e49fb9fba,Outcall,Order Related,Installation/demo,Thank u so much ,,,12/08/2023 21:34,12/08/2023 21:36,12-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
2f9991b2-708b-4a85-8ec1-ceae3435b19b,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 21:56,12/08/2023 22:02,12-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
697bfa24-6ea5-4452-aa5b-223b22ba1df4,Inbound,Shopzilla Related,Signup Issues,Good,,,10/08/2023 22:29,11/08/2023 06:00,11-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
50f99016-0853-46fa-8862-22fb38e78cd1,Inbound,Returns,Return request,Very good service I'm happy about this,1cfd827f-2f34-4c42-8d8e-a3c25abd04fc,07/08/2023 19:26,11/08/2023 14:05,11/08/2023 14:09,11-Aug-23,HYDERABAD,Books & General merchandise,100,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
4c4dc07e-bce7-49be-9543-9ba6c6f93a0c,Inbound,Returns,Return request,Mam is very good and smart thank you mam for your help have a great day of your life ????????????????????????,cb9c8736-95cc-4522-a12d-e5d22f284349,20/07/2023 20:09,13/08/2023 05:18,13/08/2023 05:21,13-Aug-23,HYDERABAD,Electronics,1299,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
d4c33645-b1ad-4f24-9c02-061441dcc50b,Inbound,Returns,Missing,,fde1fb1f-c32b-4fe3-8410-97e4cd011a29,04/08/2023 10:19,11/08/2023 17:00,11/08/2023 17:04,11-Aug-23,PALAKKAD,Home,99,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
42917f97-2a79-44ac-b51a-ea1f08f64416,Inbound,Returns,Reverse Pickup Enquiry,,6bf5fd78-6820-41ff-b84a-5e4b40e38cb4,11/07/2023 23:18,11/08/2023 20:05,12/08/2023 13:36,12-Aug-23,KATHUA,Books & General merchandise,370,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
15f3ec4b-f228-49ad-83f1-cc5d712d04ae,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:24,12/08/2023 09:42,12-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,3
b7836d12-9a69-43c9-af56-96f87e160e2f,Inbound,Returns,Return request,,,,12/08/2023 18:48,12/08/2023 18:54,12-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6bcba612-e5f0-47f8-9fb4-318eb699fbec,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:16,13/08/2023 22:53,13-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
2d5dd9a9-e400-4717-aab7-f11515290014,Inbound,Refund Related,Refund Enquiry,Costomer exicutive talk very respective manners they solve my all quairy,22ad2183-11b1-4a72-9463-6592e3ff05ad,09/08/2023 23:48,11/08/2023 12:03,11/08/2023 12:11,11-Aug-23,VARANASI,LifeStyle,678,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
da8b20f4-240b-4092-adb4-db8762eeb726,Inbound,Returns,Service Centres Related,,c612177f-673f-4b62-b13a-d583e1229597,07/06/2023 09:27,11/08/2023 13:08,11/08/2023 13:14,11-Aug-23,BETIA,Electronics,599,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
a9dbeb36-c619-411f-a3ed-28ee1e080219,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 13:21,11/08/2023 13:21,11-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
79f88ea7-717e-4f5c-86ad-6e84bf6385ac,Inbound,Returns,Reverse Pickup Enquiry,,8c63db0a-3528-432d-bb56-934bb12512ab,05/08/2023 17:19,11/08/2023 15:10,12/08/2023 12:05,12-Aug-23,JABALPUR,LifeStyle,149,,John Thompson,Mia Patel,John Smith,>90,Morning,5
d2497b90-bc78-440e-948b-fdc637b2abc7,Inbound,Returns,Reverse Pickup Enquiry,,48bf3502-1054-41a1-b299-e66d92ca990f,14/07/2023 18:17,11/08/2023 21:58,11/08/2023 22:01,11-Aug-23,RANGAREDDY,LifeStyle,222,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
08017a75-88f2-4de9-ab8c-d7635166cf9e,Inbound,Order Related,Delayed,,,,12/08/2023 12:30,12/08/2023 12:40,12-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
48bd1363-2459-40ec-8bfd-f6470bde4f15,Inbound,Order Related,Installation/demo,,,,12/08/2023 15:56,13/08/2023 19:09,13-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
020b6d65-49a2-47ac-8cc9-8d5fc2787457,Inbound,Returns,Reverse Pickup Enquiry,Very poor service,,,12/08/2023 22:09,12/08/2023 22:17,12-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
ca8fae1c-674b-414f-8ff8-1301412d2913,Inbound,Product Queries,Product Specific Information,"Requested for needful action against detective delivery of floor, floor not useable as floor worms inside it. But customer support raising return request why ?",,,13/08/2023 09:37,13/08/2023 09:58,13-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
1bc1cd92-d98b-444b-b8bf-39c4f3f69b15,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:42,13/08/2023 14:26,13-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
abca10c0-4cc0-47e4-a5f4-4f25bf4ada1d,Inbound,Returns,Fraudulent User,,,,13/08/2023 14:25,13/08/2023 14:28,13-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
761f23ba-2e1d-45f5-bd8b-6df124203c14,Inbound,Order Related,Installation/demo,Very good gid,,,13/08/2023 19:16,13/08/2023 19:30,13-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
501e3a5a-d4be-4bd9-a306-f4c46544d6f8,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 21:53,13/08/2023 22:01,13-Aug-23,,,,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,4
ded0986a-6454-4d96-976e-73a3cdc722d4,Inbound,Order Related,Order status enquiry,Good,df7f7151-f86f-4312-b3f1-5018ef1feb96,06/08/2023 22:00,13/08/2023 15:31,13/08/2023 15:33,13-Aug-23,AMRITSAR,Mobile,7699,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
15cc6afe-66c9-42f2-9b44-63f60f660a18,Inbound,Order Related,Delayed,,454ed789-6591-4eaf-a701-6a835082a0a8,04/08/2023 19:49,13/08/2023 16:11,13/08/2023 16:14,13-Aug-23,AMBALA,Mobile,5499,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
131c32f3-532a-4774-99f4-ba241e14d547,Inbound,Order Related,Order status enquiry,  for good service ,eb8c9bb4-b37b-481a-9970-4beb700bf5ac,25/07/2023 07:43,11/08/2023 11:53,11/08/2023 17:58,11-Aug-23,AZAMGARH,Books & General merchandise,977,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
dce6bc17-d451-465f-b135-855cc3d4eff4,Inbound,Returns,Return request,Thanku so ,4f4b6aaf-1fcd-43df-a2da-b948f1f0a33b,04/08/2023 16:36,11/08/2023 14:43,11/08/2023 14:47,11-Aug-23,LUCKNOW,LifeStyle,399,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
2da2b7fb-60b8-45f3-9548-19d6df2dc9fa,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 16:41,12/08/2023 16:54,12-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b6bd885d-492b-4461-aa33-7e2eb19283e6,Inbound,Order Related,Delayed,,,,12/08/2023 20:24,12/08/2023 20:25,12-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
132513c4-2352-4b6f-aae2-485bfc22e124,Inbound,Order Related,Delayed,,c710bfe3-5ffb-4ecc-94c1-e59e40165e06,02/08/2023 22:17,13/08/2023 20:00,13/08/2023 20:04,13-Aug-23,MADHUBANI,Mobile,10999,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
6f09bbf1-e70d-43ab-8bda-740e127a642c,Inbound,Returns,Reverse Pickup Enquiry,,89b1936a-64fe-47bf-ad04-7ba812843c19,03/08/2023 22:36,12/08/2023 21:59,12/08/2023 22:01,12-Aug-23,HOWRAH,Furniture,14199,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
6e175a87-4ca3-4b1e-995d-c17c5c98636b,Inbound,Returns,Reverse Pickup Enquiry,Product not function very bad product ,daa03b64-3ebe-40db-bb97-b0d757b5aa0f,29/07/2023 18:18,11/08/2023 07:08,11/08/2023 07:42,11-Aug-23,RUPNAGAR,Home,427,,Michael White,Dylan Kim,Michael Lee,>90,Morning,1
b1b27e0e-58c0-4bac-802c-03e40250554e,Inbound,Returns,Fraudulent User,,051821e2-b50b-4663-b789-ec666916797d,10/08/2023 10:26,11/08/2023 23:22,11/08/2023 23:24,11-Aug-23,DOMJUR,Books & General merchandise,180,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
52306e4a-14a1-4ecb-ba10-0f141f4c70d1,Inbound,Returns,Missing,,,,12/08/2023 10:20,12/08/2023 10:34,12-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
54f7569a-ffd5-47ae-ab24-3820b4e84afe,Inbound,Order Related,Installation/demo,,,,12/08/2023 10:23,12/08/2023 10:42,12-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
0136947e-cadc-4954-b830-71bfa3ba4d64,Inbound,Returns,Missing,Very good,,,13/08/2023 18:13,13/08/2023 18:15,13-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
a7477f53-3db3-4deb-9fd2-80db19862ee8,Inbound,Cancellation,Not Needed,,,,13/08/2023 11:31,13/08/2023 12:40,13-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
b398e760-12a3-418a-9a59-8726ac273538,Inbound,Order Related,Order status enquiry,"Took a long time to reach your customer support please appoint more people to resolve the issue faster. It will help us will save our valuable time and more people will get jobs. So, think about it.",a0330070-feb0-44db-aeb4-f31da5d2e09e,08/08/2023 00:37,11/08/2023 13:32,11/08/2023 13:34,11-Aug-23,ALIPORE,Mobile,15999,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
54b1a633-9d2d-4215-a33c-3e1a8a0b354e,Inbound,Returns,Return request,,33de3ba1-ade4-478e-ae49-c0b31a98c1c6,04/08/2023 12:14,11/08/2023 08:49,11/08/2023 08:51,11-Aug-23,HILSA,Books & General merchandise,322,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
ee4e1abf-f90d-4d9b-9ad3-9844a440f004,Outcall,Returns,Return request,Ok,21db26c2-6309-448f-83cf-d82c0b193a04,04/08/2023 14:57,11/08/2023 12:54,11/08/2023 13:05,11-Aug-23,SANASWADI,Electronics,1199,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,4
069c5c94-928d-4236-aa84-2e25cfa380bd,Inbound,Returns,Return request,,881420f2-985e-4067-8041-5e18c9cb9ab8,30/07/2023 10:54,11/08/2023 18:25,11/08/2023 18:31,11-Aug-23,LUDHIANA,Electronics,999,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
e99b1818-2755-4325-9f13-189f0c03aa07,Inbound,Order Related,Invoice request,,abf3378d-70fe-48d2-a49a-06649b31dd67,02/08/2022 20:27,11/08/2023 19:04,11/08/2023 19:05,11-Aug-23,MUSAFIRKHANA,Mobile,11999,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
bdb84220-c94d-4f24-aab9-92f8c8fc5ef9,Inbound,Refund Related,Refund Enquiry,,78636032-0d31-4bbd-9912-f76a9ab5fdb2,11/08/2023 20:18,12/08/2023 19:23,12/08/2023 19:23,12-Aug-23,AGRA,Mobile,18999,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
bbc82bd0-b463-415b-9e9d-89d74a41abe3,Inbound,Returns,Return request,,,,12/08/2023 16:42,12/08/2023 16:44,12-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
6dc524c5-2da0-49b2-9c39-fa522257302e,Inbound,Order Related,Invoice request,Solve the problem immediately ,,,13/08/2023 14:46,13/08/2023 14:55,13-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
0debdb50-c075-44f9-b4e3-e528b39cccd2,Inbound,Order Related,Installation/demo,Tq so   sir,,,13/08/2023 21:03,13/08/2023 21:06,13-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
37811b47-26eb-4553-a2a0-67ba5786a76b,Inbound,Returns,Technician Visit,???? ?? ????? ,a19714e3-ac50-47a2-85b3-a49a87bb1710,17/07/2023 22:51,12/08/2023 19:34,12/08/2023 19:59,12-Aug-23,SONBHADRA,Mobile,13990,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
b785d0a5-0224-44f0-93c3-76525813009c,Inbound,Returns,Reverse Pickup Enquiry,,2c1b2b16-ebd9-42ae-9a5d-36a3fe216b7e,07/08/2023 19:25,11/08/2023 08:39,11/08/2023 08:41,11-Aug-23,CHITTOOR,Electronics,309,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
48069151-a4ec-409c-9011-8779aa8d6bf0,Inbound,Order Related,Installation/demo,Customer service representative good work,7600e00c-4b99-4c79-b0ab-872c2d4f6e69,10/06/2023 12:14,11/08/2023 00:22,11/08/2023 00:25,11-Aug-23,ETWAH,Electronics,1999,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
0e6ba612-5778-45f5-ac16-423c3d2e51dd,Inbound,Returns,Reverse Pickup Enquiry,,102828ff-63ff-43f8-8ee0-a181a883467a,15/07/2023 18:58,11/08/2023 18:12,11/08/2023 23:30,11-Aug-23,KARIMNAGAR,LifeStyle,1999,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
51333694-79d9-462f-a0e7-0e96746aa1ee,Inbound,Shopzilla Related,Shopzilla Rewards,,,,12/08/2023 08:59,12/08/2023 09:12,12-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,4
f317c08b-b128-49c8-975c-9d90b9ef62aa,Inbound,Returns,Return request,Improve the quality of delivery ,,,12/08/2023 17:28,13/08/2023 10:53,13-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
73cdb79e-949e-4899-8f80-bfe1a8794623,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 17:42,12/08/2023 17:49,12-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,4
5e14640c-2e9c-4415-915c-2bc27318b785,Inbound,Order Related,Installation/demo,Good ,,,12/08/2023 19:48,12/08/2023 20:02,12-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
25af0206-bdc0-4638-a735-fad811939806,Inbound,Returns,Reverse Pickup Enquiry,Na,,,13/08/2023 12:19,13/08/2023 12:23,13-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
709fcf55-d9f5-4048-ae6b-9929cefb4673,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:06,13/08/2023 16:07,13-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b2eb0581-7a15-4dd0-abb8-e824325044a7,Inbound,Order Related,Delayed,Customer support executive has some disturbance throughout her conversation that I could barely understand the information she passed to me. I request to improve the call quality as I could here more than one voice.,7d21f132-0b94-4728-a637-ce09b047a801,07/08/2023 19:32,13/08/2023 19:14,13/08/2023 19:20,13-Aug-23,KADATHUR,Mobile,8499,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,2
ce57f592-1b6d-4644-986c-a63330bb2d9a,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 10:41,11/08/2023 10:43,11-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0f58a608-581d-4399-a540-c0ffe4f29fe3,Inbound,Returns,Reverse Pickup Enquiry,,df9be069-77b1-4b34-bc38-1b953e42b491,06/08/2023 20:30,11/08/2023 11:37,11/08/2023 11:43,11-Aug-23,HYDERABAD,Electronics,1199,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
19c61377-24da-4a08-8b7a-010ebac3cde6,Outcall,Cancellation,Return cancellation,,33ffcc67-f41f-4b04-8008-b1f22781bb5f,08/08/2023 14:28,11/08/2023 15:16,13/08/2023 10:08,13-Aug-23,BANSBERIA,Electronics,899,358,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
25ac1677-84a9-457e-a369-46df8729168d,Inbound,Returns,Wrong,,4ec96314-1fad-4cca-958d-9ac407fe389e,09/08/2023 09:32,11/08/2023 15:31,12/08/2023 13:05,12-Aug-23,REWARI,Books & General merchandise,965,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
e1c62e62-dec6-49de-88a7-057f23cd155e,Inbound,Returns,Reverse Pickup Enquiry,,20ac6bf6-9dc5-4e9d-98de-48be5abac2e5,18/07/2023 17:53,11/08/2023 15:39,11/08/2023 15:52,11-Aug-23,SHADNAGAR,LifeStyle,815,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
5020442d-c82c-48b4-bfee-78502d6bd635,Inbound,Returns,Return request,,072018e7-03fc-4d22-88e8-d91a94d96ddd,02/08/2023 12:55,11/08/2023 17:01,11/08/2023 17:02,11-Aug-23,LUCKNOW,Books & General merchandise,401,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
07e3877e-b77e-4603-927d-54e56113cc1e,Inbound,Returns,Reverse Pickup Enquiry,Good costumer,941b2525-a43d-4a87-9bc8-7ebb6e4faf9e,05/08/2023 21:31,11/08/2023 18:20,13/08/2023 15:45,13-Aug-23,MANDLA,LifeStyle,499,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ca2e077c-41d1-4bab-ad33-aa040dadeaa5,Inbound,Order Related,Priority delivery,,686ba66e-4c53-41d4-945c-8f6317b7840d,09/08/2023 09:04,13/08/2023 13:20,13/08/2023 14:08,13-Aug-23,NANDAKUMAR,Books & General merchandise,38,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
a2abb4f1-0b76-4f2b-aaae-2c1472ade6d1,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 01:19,12/08/2023 01:21,12-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,5
41ef4c8f-1a36-45b8-9b55-cc97dcee90ec,Inbound,Order Related,Installation/demo,,,,12/08/2023 08:43,12/08/2023 08:48,12-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e5da39f5-7271-493a-841f-74f6928779c4,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:09,12/08/2023 19:14,12-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
2047414b-966c-4608-9218-7c618cc52c23,Inbound,Order Related,Installation/demo,,,,13/08/2023 01:11,13/08/2023 01:15,13-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
6554ce8e-aa90-480a-83b2-d7ea757be5c2,Inbound,Order Related,Installation/demo,,,,13/08/2023 06:53,13/08/2023 06:55,13-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
bf7f9b45-3ef6-4e42-955e-4ba26edbbbae,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 13:57,13/08/2023 15:09,13-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c36c9868-e7e5-4e29-962f-4e5772fe85a1,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 14:31,13/08/2023 14:35,13-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
f10c3b84-94a4-4ce9-a028-893c7e109ed2,Inbound,Order Related,Seller Cancelled Order,The delivary sarvice man bad,,,13/08/2023 22:10,13/08/2023 23:24,13-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,1
c1d1a39b-75dc-47d9-9e12-9e8b67507204,Inbound,Returns,Reverse Pickup Enquiry,Bad facilities ,a7a8bc48-9fa3-4520-aeca-8fcb1c721369,02/08/2023 11:22,11/08/2023 12:36,11/08/2023 13:30,11-Aug-23,BHANDARA,LifeStyle,1785,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
65fa1bf8-8b7e-4973-9536-b13b47735248,Inbound,Returns,Reverse Pickup Enquiry,,ef156f17-264b-41b0-a9d6-794f50e76742,27/07/2023 14:59,10/08/2023 16:21,12/08/2023 16:40,12-Aug-23,GANDHINAGAR,LifeStyle,278,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
9b636791-5450-4a4a-91e4-c53baadfaf2e,Outcall,Cancellation,Not Needed,Best service ,bd70e10e-d535-4b1e-be50-0d57225606c4,10/08/2023 01:04,13/08/2023 00:14,13/08/2023 00:30,13-Aug-23,BERHAMPUR,LifeStyle,276,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
c5f0fad3-f042-43b3-b345-682ba1740e88,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 12:52,11/08/2023 18:28,11-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
e1e5db8c-9801-4151-a9f6-8cdad11c724f,Inbound,Order Related,Installation/demo,,,,12/08/2023 08:35,12/08/2023 08:42,12-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
1f5023fd-76d1-48a7-901c-e7ee2b173c3d,Inbound,Cancellation,Not Needed,,,,12/08/2023 21:10,12/08/2023 22:44,12-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,1
9f6eefe5-920e-44c6-accd-9e6049e57add,Inbound,Order Related,Order status enquiry,,,,13/08/2023 16:32,13/08/2023 16:33,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
1ceec7cf-17b1-4302-a725-9905723770e6,Inbound,Returns,Reverse Pickup Enquiry,"For the last 9 days there is no return order in your team, what is your team doing?",268ff784-a569-4efc-9a5c-3c8d511d9fcd,23/07/2023 20:13,13/08/2023 21:19,13/08/2023 21:20,13-Aug-23,SHAHJAHANPUR,LifeStyle,424,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
cedc8e1b-e6c9-4a98-bda3-8ec2eb07f39d,Inbound,Returns,Reverse Pickup Enquiry,,b380ba53-44f9-4c70-acd3-f9c968670d80,09/08/2023 17:56,11/08/2023 18:04,11/08/2023 18:06,11-Aug-23,PURI,Mobile,9039,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
4f6252da-9315-42e5-8902-78b10d8f7522,Email,Returns,Missing,,22bc94a9-5d9b-4a02-8ef5-c3d4f9fa1a66,07/08/2023 16:54,12/08/2023 07:44,12/08/2023 07:46,12-Aug-23,MATHURA,Home,561,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
f1175d33-2ab4-4908-8659-a7bbc32b95bb,Inbound,Returns,Reverse Pickup Enquiry,Thank you,0e8a146c-f210-4938-bed2-324998a0aab3,25/07/2023 01:41,11/08/2023 19:15,11/08/2023 23:01,11-Aug-23,AURANGABAD,Home,2175,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
94194a27-5f40-4df7-acea-3342e5ebd9bb,Inbound,Returns,Reverse Pickup Enquiry,Call transferred to seniors and 3 Rd call disconnected by senior  . Raise an warning letter on her name,,,12/08/2023 12:32,12/08/2023 12:38,12-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,1
a2ed414d-cdd1-4551-8321-9980ffbf8964,Inbound,Order Related,Order status enquiry,"No one can help customers.only sales reasone, companie going to bad path ",,,12/08/2023 17:54,12/08/2023 20:07,12-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
cc1f1e3a-104a-46c6-9cb1-f2ce0ac605a6,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 11:34,13/08/2023 11:38,13-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c1818faf-791a-4e8b-8618-4fef47d4f891,Inbound,Returns,Return request,,,,13/08/2023 19:38,13/08/2023 19:51,13-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
df51c9cb-4979-4295-b21b-4b4944b2a283,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,d4e14f2d-0615-43b3-9097-46d5e088acc4,03/08/2023 14:22,11/08/2023 15:24,11/08/2023 15:45,11-Aug-23,KANKINARA,LifeStyle,239,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
e76f31e8-7532-4dd2-9ea7-1b7b747c414c,Inbound,Refund Related,Refund Enquiry,,2833fcd7-80f5-435b-b102-fa0151bde848,05/08/2023 17:59,11/08/2023 06:42,11/08/2023 06:51,11-Aug-23,SASARA,Books & General merchandise,740,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
395af037-383a-4ec0-a463-5dd64415cb2e,Inbound,Returns,Reverse Pickup Enquiry,,d5e8815e-2d11-4dcc-92ca-e38c81dfb090,08/08/2023 15:51,11/08/2023 12:10,12/08/2023 19:40,12-Aug-23,FATEHPUR,LifeStyle,387,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
d3e9702d-ae8b-48a2-9e63-4d616addcff2,Inbound,Returns,Reverse Pickup Enquiry,,7a1f23e3-b974-4613-af81-1cde9df70d39,01/08/2023 15:19,11/08/2023 23:55,12/08/2023 00:01,12-Aug-23,GAYA,Home,607,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
ef507cf0-ceb1-4daf-bd5c-7f7be3d9e425,Email,Order Related,Installation/demo,,,,12/08/2023 15:29,12/08/2023 15:33,12-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
db0ce25c-69c5-451e-8956-fcf09c469745,Inbound,Returns,Reverse Pickup Enquiry,Awsm person ,,,13/08/2023 00:07,13/08/2023 00:11,13-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
8e1435b7-f2ba-4025-855c-abe18291de84,Inbound,Returns,Return request,,f3d15268-eae1-4258-ba5f-d29807c66f79,28/07/2023 17:21,09/08/2023 09:29,11/08/2023 12:23,11-Aug-23,PUNE,Books & General merchandise,989,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
124f1056-8236-4468-abb6-311ea02d47d1,Inbound,Returns,Reverse Pickup Enquiry,Good ,e6be6132-38ed-43c5-bd04-fa31b6be70d6,05/08/2023 22:11,11/08/2023 22:01,11/08/2023 22:03,11-Aug-23,CHOUTUPPAL,LifeStyle,522,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
0581cc69-f432-466a-8e26-10ba5dd3f905,Inbound,Returns,Fraudulent User,,75eb82b6-1ca6-4035-9d0d-04ef99e94074,08/08/2023 23:38,10/08/2023 13:35,11/08/2023 18:19,11-Aug-23,CHANDIGARH,Books & General merchandise,120,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,4
aec09c80-b3f3-41d8-940b-c2003caf1823,Inbound,Order Related,Order status enquiry,,20ccc1f8-220f-4c1c-8bf9-1d5adf1fd37d,08/08/2023 20:41,10/08/2023 21:00,11/08/2023 07:09,11-Aug-23,ALIPORE,Mobile,15990,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
d9269b4c-f042-45fb-b265-c8e0d8077537,Inbound,Returns,Missing,My experience is good ,5d4bece0-dd4e-46f4-bb0a-36dfd17999f0,05/08/2023 11:14,11/08/2023 10:12,11/08/2023 10:15,11-Aug-23,FEROZEPUR,Electronics,2199,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
ae8e64bf-bb36-49b6-b20d-c5c62e1b42cf,Inbound,Returns,Return request,,e26213f9-1e98-42ba-9e07-0ea2712978b5,03/08/2023 08:05,11/08/2023 10:24,11/08/2023 10:25,11-Aug-23,GAYA,Electronics,1199,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
88a10163-ecde-4e82-99e6-8c922022e23b,Inbound,Returns,Reverse Pickup Enquiry,,a1dfe602-134c-4494-855d-a0f014b417f3,02/08/2023 23:48,11/08/2023 13:13,12/08/2023 09:20,12-Aug-23,DHARAMASALA,LifeStyle,580,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
841fc608-f6c1-4a28-beff-ec38b6d2451e,Inbound,Feedback,UnProfessional Behaviour,,e248cacf-9734-4e37-a48e-ef901f18b4da,06/08/2023 10:22,11/08/2023 19:05,11/08/2023 19:06,11-Aug-23,AHMEDABAD,LifeStyle,241,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
b7addc24-253a-4948-832f-45268acbea9a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:30,13/08/2023 14:31,13-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
d8a3c794-13d1-45f6-a7be-cf9525dd5bd7,Inbound,Returns,Service Centres Related,,2d304e56-3425-4f0e-8732-48f713d88820,22/09/2022 18:32,11/08/2023 00:07,11/08/2023 00:08,11-Aug-23,LUCKNOW,LifeStyle,7899,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
6a37ccaf-3aff-49a5-b398-ff2560e36a0e,Inbound,Returns,Reverse Pickup Enquiry,Nice talking ,39d271fb-f6d0-4cf3-8b8f-962041ac1c64,20/07/2023 16:14,11/08/2023 09:48,11/08/2023 20:18,11-Aug-23,BALIJIPETA,LifeStyle,250,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
43d3eb15-b937-4b8c-84ae-dfc90b45f8bb,Inbound,Returns,Missing,,51d5e07a-2a16-4d14-8bed-7a636380faf9,02/08/2023 21:59,11/08/2023 14:20,11/08/2023 14:26,11-Aug-23,ARRAH,Affiliates,45,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
3996f79d-57f2-4508-b5d1-6134db720f15,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:17,12/08/2023 20:20,12-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
4f3aaada-c99b-4ccc-be28-3bc78abc6ef2,Inbound,Order Related,Invoice request,,,,12/08/2023 20:34,12/08/2023 20:36,12-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
5c2c5d9b-59bd-4016-9f08-274a8273c9e4,Inbound,Returns,Missing,Nice,,,12/08/2023 21:44,12/08/2023 21:45,12-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
1e6eb89f-c62c-4aa3-a871-1fe40fa0efc9,Inbound,Order Related,Order status enquiry,Thank you ,,,13/08/2023 13:35,13/08/2023 13:39,13-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
1efa3e52-4773-444c-8345-427ef22ece78,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:01,13/08/2023 16:13,13-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5ad932ad-8a12-4c20-acb7-7bc9fe1de539,Inbound,Refund Related,Refund Enquiry,Nice ???? thanks ,,,13/08/2023 21:08,13/08/2023 21:10,13-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
6d0e7bcb-a28f-439c-972d-82356271cd76,Email,Order Related,Delayed,,7b0bed29-75fd-4a70-be9a-1460d3f958b1,01/08/2023 20:18,12/08/2023 14:38,12/08/2023 14:39,12-Aug-23,HARIDWAR,Books & General merchandise,154,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
8c9a6c97-bce7-407a-8fcd-7afb3c6a929c,Inbound,Order Related,Installation/demo,,d7a47930-c3f8-4ce0-a662-e8fe20aad53a,04/08/2023 19:07,11/08/2023 11:34,11/08/2023 11:35,11-Aug-23,DEHRADUN,Furniture,5999,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
f3e24809-b9d1-4440-aab7-fdb2f793ce00,Inbound,Returns,Reverse Pickup Enquiry,,86c34f8b-04b8-4d6c-a8cc-cf2a4a3f10c6,05/08/2023 14:21,11/08/2023 18:43,11/08/2023 18:53,11-Aug-23,BARAMATI,Affiliates,121,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
0b56e22b-b694-41ef-89a4-90f40ab88321,Inbound,Payments related,PayLater related,So dissatisfied with ur service,,,12/08/2023 09:18,12/08/2023 11:00,12-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,1
9573a122-048d-4c47-afa3-030b0b7d2d00,Outcall,Order Related,Delayed,,,,12/08/2023 21:03,12/08/2023 21:05,12-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
c86b08bc-a7ee-4118-abc5-99f9602fda01,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:42,13/08/2023 08:49,13-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,5
c0cc2a06-35a4-4e29-8f39-7b4745465796,Inbound,Returns,Return request,,,,13/08/2023 09:01,13/08/2023 09:05,13-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
18e708d5-5116-4a0c-be81-f9e16c252782,Inbound,Returns,Reverse Pickup Enquiry,,80110830-aa93-4235-bf03-b5413d8566aa,06/08/2023 09:42,11/08/2023 20:30,11/08/2023 20:31,11-Aug-23,KOLKATA,LifeStyle,219,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
63eed3cc-51bf-4998-b82a-1a569d1320b7,Inbound,Order Related,Installation/demo,It was good interaction and fruitful. ,,,12/08/2023 09:19,12/08/2023 09:42,12-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
83eb5701-bfbb-4488-81f9-37c87cd4ac32,Inbound,Returns,Missing,Good,,,13/08/2023 08:21,13/08/2023 08:26,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
942f1129-228b-44f6-a4b4-556e66b1635b,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 17:03,12/08/2023 19:12,12-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
c5798478-e8e1-4679-8ad2-a0177c17c69d,Inbound,Returns,Return request,Good,,,12/08/2023 23:16,13/08/2023 00:25,13-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
ab1b871e-7da8-4f4a-bb39-0cbb86e2b0f9,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:59,12/08/2023 20:02,12-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
87c3c54f-0fa6-4e27-9d93-934edb56378a,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:53,12/08/2023 21:00,12-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
29f3b88a-3b21-4da2-857e-9367125699a6,Inbound,Returns,Fraudulent User,Good varry good??????????????????,daccde8e-d8f4-41c3-ae2b-06a8cdc6e788,12/07/2023 09:26,12/08/2023 14:44,12/08/2023 14:49,12-Aug-23,JAJPUR ROAD,Books & General merchandise,1999,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
62d8b437-db26-4d90-a194-b0662cff1e70,Outcall,Returns,Exchange / Replacement,,f31a8fbe-f1b2-4f6f-a1d0-7f056692c9ee,05/08/2023 12:29,11/08/2023 11:12,11/08/2023 12:19,11-Aug-23,PUNE,Mobile,26999,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
8fa81e60-4131-476f-81f8-6d7d3bc9b924,Inbound,Cancellation,Not Needed,Don't make promises which can't be delivered.Least we can't be in assumption that delivery can happen.Never make such false promises ,,,13/08/2023 11:35,13/08/2023 13:06,13-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
e05702ad-0ec4-4cff-8b99-e46ff390c68f,Inbound,Returns,Technician Visit,,,,13/08/2023 00:15,13/08/2023 00:18,13-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
908db470-4a0b-422d-9daf-c38a164858a1,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:54,13/08/2023 20:56,13-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d1658d2c-2c54-46cb-bc5e-232e93bfd5a5,Outcall,Returns,Reverse Pickup Enquiry,Please do something for my refund wrong material pickup on date 3 Aug not refund not done,93858c38-54df-4728-b2cb-61374aa6a99e,15/07/2023 09:32,13/08/2023 22:23,13/08/2023 22:40,13-Aug-23,PRATAPGARH,LifeStyle,2829,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
457cfc63-1ba8-4b6c-985a-551dd66b0b11,Inbound,Shopzilla Related,General Enquiry,Osm,,,11/08/2023 20:37,11/08/2023 20:58,11-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
7ac63ced-560a-48df-a95c-a2f054cfd65a,Inbound,Returns,Reverse Pickup Enquiry,,6b0a4146-ee0c-4d75-9d48-6d2e616d4885,07/08/2023 13:43,11/08/2023 23:05,11/08/2023 23:07,11-Aug-23,ASANSOL,Books & General merchandise,210,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
93f366af-40bd-4b2c-8c72-a5adb0be179b,Inbound,Order Related,Invoice request,,,,12/08/2023 14:10,12/08/2023 14:11,12-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
bc1e64ea-2989-4934-8b7a-0c1d2c4b4ec4,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 21:02,13/08/2023 21:06,13-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
564a558e-e3cb-4558-a70d-bce40700861c,Inbound,Returns,Missing,,057c917d-dc37-4e40-8197-e08ae09d3a89,02/08/2023 14:21,11/08/2023 11:37,11/08/2023 11:39,11-Aug-23,LUDHIANA,Affiliates,65,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
affb0013-68b7-46ed-8795-be646deb1728,Inbound,Returns,Reverse Pickup Enquiry,,8b6def78-80fc-4f31-94a0-d9fddabb708e,07/08/2023 09:57,11/08/2023 14:16,11/08/2023 20:33,11-Aug-23,LUCKNOW,LifeStyle,4344,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,4
9a229492-6f41-4523-a7b5-fe40f8b8df78,Inbound,Returns,Missing,30 min se upar baat huvi hai,bbe86144-2aec-477a-947b-cc2738726e6f,07/08/2023 15:02,11/08/2023 21:47,11/08/2023 21:52,11-Aug-23,VADODARA,Electronics,547,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3ee49534-a6e7-4ce2-ba13-957febe745df,Inbound,Shopzilla Related,General Enquiry,sir the product i ordered is not the product and i ordered number 6 it is number 7 the color and model have also changed,,,12/08/2023 16:15,12/08/2023 16:20,12-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
3707a5d1-a40c-44a6-a26b-ffb7268f9c04,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:07,12/08/2023 20:49,12-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
675aa495-ed6f-40cd-ad78-b18c7d1759a0,Inbound,Order Related,Customer Requested Modifications,,6ef45061-abcc-4d87-9064-a789b1afa6cd,09/08/2023 17:38,12/08/2023 18:22,12/08/2023 18:30,12-Aug-23,VADODARA,Books & General merchandise,271,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
2bf2ca2f-570a-4791-a587-e98975264579,Inbound,Returns,Fraudulent User,,4b115220-949e-425e-bf82-feb8aceb8e60,06/08/2023 12:22,12/08/2023 08:43,12/08/2023 08:51,12-Aug-23,BHUBANESWAR,LifeStyle,1998,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
c947ca62-8373-440f-9166-a0ca12bddac1,Inbound,Returns,Reverse Pickup Enquiry,,24b223f3-cf7f-44e3-8767-7fbefe5040aa,25/07/2023 10:57,11/08/2023 09:46,11/08/2023 15:39,11-Aug-23,CHAKIA,Electronics,1199,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
2a1f6895-b52a-410a-96c9-bc128fb0b84f,Inbound,Returns,Return request,,97847733-3a1a-4245-b5d2-80ed81935681,07/08/2023 09:06,11/08/2023 12:31,11/08/2023 23:11,11-Aug-23,MALAPPURAM,Books & General merchandise,24,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
4be872a7-e911-465d-8059-35b072f2e24b,Inbound,Returns,Missing,Good luck ,9a96fd50-3a23-4336-bffe-ee2d34cda580,05/08/2023 16:36,11/08/2023 15:18,11/08/2023 15:19,11-Aug-23,NANDED,Books & General merchandise,379,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
57e25342-9061-42ca-b9b5-fa85a590cb5e,Inbound,Returns,Return request,Good communication ,8b45a46c-b5b8-452f-8c3a-34dbf405a55e,05/08/2023 14:42,11/08/2023 22:55,11/08/2023 22:59,11-Aug-23,MUMBAI,LifeStyle,331,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
05664707-9fbe-41e5-ab80-3ffabf6029b3,Inbound,Order Related,Seller Cancelled Order,,,,12/08/2023 13:36,12/08/2023 13:41,12-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
f49f1a41-18eb-4de6-a905-d799e221ddfa,Inbound,Returns,Reverse Pickup Enquiry,Very polite and helpful customer executive. Thank you for your help??,,,12/08/2023 20:46,12/08/2023 20:46,12-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
bbf872e8-2f84-433a-9094-8f24308265a0,Inbound,Order Related,Installation/demo,,,,12/08/2023 22:39,12/08/2023 23:03,12-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
6421d9e2-a5e2-420d-b31a-a30c8db3d5ac,Inbound,Order Related,Delayed,Nice,,,13/08/2023 14:06,13/08/2023 14:19,13-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
6454cbf2-f569-410d-be5e-1e5848b005fa,Inbound,Returns,Reverse Pickup Enquiry,Best ,,,13/08/2023 17:05,13/08/2023 17:34,13-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
b746a6fc-16e4-471b-96f2-7f5c829bce5e,Inbound,Shopzilla Related,Shopzila Premium Related,Please make policies more flexible ,,,13/08/2023 20:34,13/08/2023 20:35,13-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
2f2ebc4e-cbf9-4cc8-9892-85c2fb2463c6,Inbound,Refund Related,Refund Enquiry,,7900b116-5a9a-45cd-815c-9748ddebc73d,05/08/2023 18:21,12/08/2023 12:10,12/08/2023 15:07,12-Aug-23,SIRCILLA,LifeStyle,879,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
6d31d1fa-2814-4f25-a8d9-4e06ef581538,Outcall,Returns,Return request,,65bc872f-ed8c-4ce8-9e7f-0dd5b7e14881,07/08/2023 14:28,11/08/2023 16:56,11/08/2023 17:17,11-Aug-23,KOLKATA,Electronics,899,349,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
5bea3d18-35f8-4611-b06a-f456c017dc20,Inbound,Returns,Reverse Pickup Enquiry, xc vd c,9c413d69-ab26-4401-a805-86a063697c86,31/07/2023 10:25,11/08/2023 10:41,11/08/2023 10:58,11-Aug-23,JAIPUR,LifeStyle,759,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
62670961-6286-495f-8721-789d8ec9a7c2,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:51,13/08/2023 22:24,13-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
08433497-2add-449f-906a-fb3cbcf116d8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:57,12/08/2023 21:14,12-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
18283756-8dc1-4d8b-9072-05f0eb79444f,Inbound,Returns,Reverse Pickup Enquiry,Very good manners of the customer service executive ,,,13/08/2023 07:59,13/08/2023 08:02,13-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
5f407960-f466-438b-b6da-26479d61974d,Inbound,Returns,Service Centres Related,Very good ,,,13/08/2023 14:48,13/08/2023 15:01,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
d6a7a568-50a4-4563-b8dc-b0fffe5ff65f,Outcall,Feedback,UnProfessional Behaviour,,,,13/08/2023 15:43,13/08/2023 15:45,13-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
4df6e2c2-7cc3-45e8-a4df-3303531ca28e,Inbound,Returns,Return request,Nice,096e3af1-3c79-4a85-b266-e942b480967f,02/08/2023 12:26,11/08/2023 12:56,11/08/2023 12:59,11-Aug-23,ARRAH,Electronics,899,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c7584864-1fd5-474d-bf45-718977103983,Email,Refund Related,Refund Related Issues,,6b7f153f-a948-43ae-b863-0eaeab4a8179,05/08/2023 15:09,13/08/2023 18:30,13/08/2023 18:34,13-Aug-23,GADCHIROLI,Mobile,23999,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
7bd8e7b7-a017-4def-b228-aa642b33989c,Inbound,Order Related,Delayed,,5c0658b5-0abb-4984-9e0f-545abea1bbdd,09/08/2023 13:39,12/08/2023 08:26,12/08/2023 08:29,12-Aug-23,SAMASTIPUR,Mobile,25999,,Joseph Smith,William Park,John Smith,31-60,Morning,5
c44723cc-e688-4906-a8c3-32f362a7ee7b,Inbound,Order Related,Delayed,,1dc546ac-3931-41d0-9b94-930b27b1c66f,09/08/2023 09:34,11/08/2023 14:59,11/08/2023 21:05,11-Aug-23,RAIPUR,Electronics,2299,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
2c713012-54cc-4c9a-94c1-70420d15fd75,Inbound,Order Related,Installation/demo,"Not any issue with costumer executive, issue with installation  of any electronic product",6f53d14f-5412-46aa-8139-c779c9f382b6,25/07/2023 14:31,13/08/2023 17:50,13/08/2023 17:55,13-Aug-23,PURI,Home Appliences,4599,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
eededbca-908d-4fd8-bf53-963752a4808d,Inbound,Returns,Fraudulent User,,,,12/08/2023 10:34,12/08/2023 20:10,12-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,3
8475bdae-7d72-481b-baf0-d3e4e748eec1,Inbound,Returns,Return request,,,,12/08/2023 17:31,13/08/2023 14:04,13-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
a86f37cb-5a13-4776-a202-ca280e54ce3b,Inbound,Order Related,Order status enquiry,Great service. ,,,12/08/2023 20:48,12/08/2023 21:10,12-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
16dc36ad-e461-40f5-a1c8-a20c4f386267,Inbound,Returns,Service Centres Related,,,,13/08/2023 06:35,13/08/2023 06:35,13-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
a1fbe7b9-c2e4-4809-97f5-bb366003bc7a,Inbound,Returns,Exchange / Replacement,Nothing ,,,13/08/2023 11:16,13/08/2023 11:17,13-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
4d2219ff-20ed-4db0-962f-2d15f57bec81,Outcall,Refund Related,Refund Enquiry,,,,13/08/2023 19:58,13/08/2023 21:07,13-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
cbeefa49-8101-4118-b659-74e89c5643d4,Inbound,Returns,Reverse Pickup Enquiry,,b7408bc2-caf5-4e21-b08c-5963e5e442ad,31/07/2023 00:59,10/08/2023 10:48,11/08/2023 01:59,11-Aug-23,ARRAH,LifeStyle,591,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,2
9928f9a5-4f1a-4dc2-ac72-c8d3cb631104,Inbound,Returns,Reverse Pickup Enquiry,sir please help  return my oder,143127df-c5fc-4f58-bd2b-1fb52bdaaef6,05/08/2023 15:32,11/08/2023 05:37,11/08/2023 05:43,11-Aug-23,CHAS,Electronics,920,,David Michael,Lily Chen,Michael Lee,>90,Morning,1
da255bba-467c-4def-9cc4-8edc3dcb648c,Inbound,Returns,Return request,,,,12/08/2023 12:04,12/08/2023 12:06,12-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f8c6fcd4-625e-4f93-ba5e-71cae186a3dd,Inbound,Cancellation,Not Needed,Great experience ,,,13/08/2023 17:25,13/08/2023 17:30,13-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
a20670fc-54c4-4a44-a95b-83753af8029a,Inbound,Returns,Return request,,,,13/08/2023 20:02,13/08/2023 20:06,13-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
f964a2ca-157e-4c36-aa70-299bc41b98d3,Inbound,Returns,Wrong,,00296394-a9d5-4b0e-abcf-8bd39102523f,04/08/2023 14:55,11/08/2023 16:11,12/08/2023 07:21,12-Aug-23,GHAZIABAD,Books & General merchandise,5175,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
9b6448f5-2e73-4e09-8713-30592cd96bc2,Inbound,Returns,Missing,.,172bcf77-9aa1-48a9-be56-4fc499c595af,08/08/2023 22:49,11/08/2023 15:19,11/08/2023 15:20,11-Aug-23,GUNTAKAL,Books & General merchandise,206,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,2
170e88fb-e387-4be5-a156-1bc93708abf4,Inbound,Returns,Missing,,fe438db7-5ebe-4adf-978b-263c83798980,07/08/2023 17:46,11/08/2023 16:26,11/08/2023 16:40,11-Aug-23,HOOGHLY,Books & General merchandise,182,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
bc3f32e6-f0ac-4f8b-b0b7-e5cc8a39d37e,Inbound,Returns,Reverse Pickup Enquiry,,77267c01-f2c6-4eab-b6a8-96c84d6cd373,05/08/2023 08:53,11/08/2023 20:46,13/08/2023 12:26,13-Aug-23,GHAZIABAD,Electronics,799,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,1
6609c254-2b90-4126-8f4f-72e5366aa8ca,Inbound,Refund Related,Refund Enquiry,,de48c19a-6e4e-44a9-9abe-04f6c24a7d62,09/08/2023 20:53,11/08/2023 21:16,11/08/2023 21:20,11-Aug-23,BOKARO,Electronics,899,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
61ee5610-da5b-4e3e-8ae6-2612e3373c2f,Inbound,Order Related,Priority delivery,Good ,,,12/08/2023 07:08,12/08/2023 07:10,12-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
0dec2175-9c73-4a2a-85e5-84f47c7e472c,Inbound,Offers & Cashback,Other Cashback,Very good excellent,,,12/08/2023 17:28,12/08/2023 17:47,12-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
6ffc1f76-f04d-4ba2-96e4-d87c24f2fea7,Inbound,Returns,Reverse Pickup Enquiry,Customer care support help as soon as possible,,,13/08/2023 10:12,13/08/2023 18:16,13-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,4
e049dea0-deb4-45a8-87cb-6e8556eebc40,Inbound,Order Related,Delayed,,b859a7e5-2b78-4f01-a216-fa11f3a08cf0,03/08/2023 12:50,11/08/2023 16:45,11/08/2023 16:59,11-Aug-23,AHMEDABAD,LifeStyle,289,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d392b7f8-e738-4ae6-96ef-828817d8c403,Inbound,Returns,Wrong,Good,b8c21a3d-7b17-45d8-b609-cc948a06b6da,04/08/2023 09:43,11/08/2023 08:41,11/08/2023 08:45,11-Aug-23,GREATER NOIDA,Home Appliences,1899,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
abf385db-925e-44c5-8112-a4399b61716c,Outcall,Returns,Return request,Happy ??,a5e11d88-27f0-49c0-adc2-2b9c776d269c,04/08/2023 08:51,11/08/2023 20:20,11/08/2023 20:29,11-Aug-23,PANIKOII,Electronics,999,721,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
0e029343-1164-4c9d-84ac-1a728c294704,Inbound,Feedback,UnProfessional Behaviour,,747c5667-befa-4f1e-b1c0-da28a0e876d4,05/08/2023 09:09,12/08/2023 09:41,12/08/2023 09:45,12-Aug-23,BHUBANESWAR,Books & General merchandise,629,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
789a9fad-6f0f-4a1c-9825-53f7c9f1f0f6,Inbound,Returns,Fraudulent User,,c349e959-df86-4c16-aa83-f4764b0b70e6,05/08/2023 00:16,11/08/2023 01:06,11/08/2023 01:20,11-Aug-23,LUCKNOW,LifeStyle,1473,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
f01480bd-9dd3-4872-9031-9cf54eee9228,Inbound,Returns,Fraudulent User,,3467f876-343c-422e-ac10-704e7b872b4b,08/08/2023 00:55,11/08/2023 13:27,11/08/2023 13:31,11-Aug-23,GHAZIABAD,Books & General merchandise,113,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
47b59576-6a0b-4b41-8db9-555ca3830001,Inbound,Returns,Reverse Pickup Enquiry,,3adeb739-c76e-492a-8df9-a50ef212b364,27/07/2023 22:50,11/08/2023 13:46,11/08/2023 13:48,11-Aug-23,BANGALORE,Home,248,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
138d2067-3c5d-4f3b-a3b9-0b3bf362284c,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:06,12/08/2023 07:07,12-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
ebc0190d-6cc5-4f6e-8c7a-14a5a63d3870,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:41,12/08/2023 19:50,12-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
0fa7cb35-9641-477b-884c-f1fce7268062,Inbound,Returns,Fraudulent User,Good,,,13/08/2023 12:20,13/08/2023 12:23,13-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
96142300-eb13-4401-9b44-90875fd5d669,Inbound,Shopzilla Related,General Enquiry,Nice,,,12/08/2023 16:18,12/08/2023 16:22,12-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4d7d33bb-09ec-4aaf-a2b4-dbfcaef76e4d,Inbound,Payments related,Online Payment Issues,Well,,,13/08/2023 22:35,13/08/2023 22:37,13-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
b595b92a-000f-44ac-9717-8c516f3c3f8f,Inbound,Cancellation,Not Needed,Very helpful ,a1c452de-b3d2-4059-9d89-777b8129cfc5,09/08/2023 20:38,11/08/2023 08:48,11/08/2023 08:49,11-Aug-23,NANDED,Electronics,1549,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
19ef2b7b-b142-437d-9d31-32e841d48645,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:51,12/08/2023 11:54,12-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
4c785ded-b8c9-41b9-b266-6d625270ca05,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 12:29,12/08/2023 12:36,12-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
73cc0f43-6f0d-4463-ba68-e2ed53d2fe80,Inbound,Returns,Return request,Excellent customer service ,,,12/08/2023 13:06,12/08/2023 13:10,12-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
fd7e6d24-aa18-4c01-8411-7e36210e69eb,Inbound,Returns,Reverse Pickup Enquiry,"The shoe is different from the image in your website. I took it under the request of the delivery man who suggested me to place a return request. The order and return address is labeled with \""work\"" and I didn't go there today (Sunday). I consulted with customer care who assured me that the return is possible on Monday. But, now it is not accepting.",,,13/08/2023 10:54,13/08/2023 22:46,13-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,4
22b29093-8449-43dc-bac6-0c9c36c0b656,Inbound,Order Related,General Enquiry,,,,13/08/2023 18:40,13/08/2023 18:44,13-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,3
adf52c36-408c-4c72-adf0-de9b24b47c14,Outcall,Returns,Fraudulent User,,,,13/08/2023 22:03,13/08/2023 22:05,13-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
7e51f02d-8ac1-4146-b9bb-1577da224225,Inbound,Order Related,Delayed,,ff0d91c7-acaa-4c0f-86a3-4ef226581254,05/08/2023 11:15,11/08/2023 23:21,11/08/2023 23:27,11-Aug-23,MARGAO,Electronics,45990,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
71bfc3dc-5c3a-42ac-be1f-6c8e8e80b6a4,Email,Feedback,UnProfessional Behaviour,,946cd716-8a94-4894-a39a-44cff8ce3a9b,20/07/2023 08:44,13/08/2023 08:34,13/08/2023 17:21,13-Aug-23,SAHARSA,Electronics,999,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
c9f27694-be4a-43a1-a3f1-0d025691c97b,Inbound,Returns,Reverse Pickup Enquiry,,a3c31888-f5d7-4ee3-8a09-da02c0934269,07/08/2023 14:34,11/08/2023 11:30,11/08/2023 12:39,11-Aug-23,BANGALORE,LifeStyle,839,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
ac1472c4-f4ce-4737-b799-299bd25023f4,Inbound,Returns,Return request,,,,12/08/2023 10:09,12/08/2023 10:10,12-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
186dcd82-9216-4fdd-94e1-92303ea46026,Inbound,Product Queries,Product Specific Information,Nice ,,,12/08/2023 17:11,12/08/2023 17:13,12-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
00985ed1-7274-4e34-ade4-2a82b27b24f4,Inbound,Returns,Missing,,,,13/08/2023 16:11,13/08/2023 16:27,13-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
030310c1-5462-4e6b-a933-10dee6baebcb,Inbound,Returns,Return request,,0b98266c-e5fd-45af-96f8-18fa59926e1b,28/07/2023 20:30,11/08/2023 19:48,11/08/2023 20:09,11-Aug-23,CHITTORGARH,Electronics,999,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
e6e6080c-e88a-45ad-83cb-338841b7748d,Inbound,Returns,Service Centres Related,,9cfbcfa5-8bfe-4657-801e-93a41bfbd66d,05/08/2023 23:00,10/08/2023 21:03,11/08/2023 08:23,11-Aug-23,MALDA,Electronics,13649,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
56beb94c-82d6-4643-9b58-c41afa697a7a,Inbound,Returns,Service Centres Related,This very bad product she is not working he will duplicate product,8853e29a-9361-42c0-ace4-6e21f9e5a0a9,06/07/2023 15:35,11/08/2023 13:39,12/08/2023 10:12,12-Aug-23,NEW DELHI,Home Appliences,19499,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
b7da87f4-44ad-4210-95ea-54426da0df60,Inbound,Returns,Reverse Pickup Enquiry,All goods ,9764a0ca-8d38-4804-928f-3389012138a4,03/08/2023 17:25,11/08/2023 16:53,12/08/2023 21:26,12-Aug-23,MEDINIPUR,LifeStyle,394,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
ee7a346d-aeb2-4a44-8831-3e229699ff97,Outcall,Returns,Fraudulent User,Customer support agent is good and very supportive. Thanks for your kind support.,,,12/08/2023 16:29,12/08/2023 16:34,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c03bbf31-199d-4971-8aee-6516317b785a,Inbound,Returns,Fraudulent User,,,,12/08/2023 20:25,12/08/2023 20:38,12-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
489a1c78-d006-4576-b83f-5fb7def26f46,Inbound,Order Related,Order status enquiry,Good experience ,,,13/08/2023 20:36,13/08/2023 20:37,13-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,1
55dde100-f790-42ec-889b-90d2df425f33,Inbound,Returns,Return request,Gooo,,,13/08/2023 11:09,13/08/2023 11:41,13-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
5e6dcd71-4f70-4678-a115-8f4b1d4f833b,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 20:17,13/08/2023 23:14,13-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
8eae349c-c478-4a6f-8f5a-a6c9eab81d02,Email,Returns,Missing,,61a21002-2a16-4285-9d29-b5a51c23b5f3,07/08/2023 16:04,11/08/2023 09:44,11/08/2023 09:50,11-Aug-23,MUVATTUPUZHA,Electronics,465,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
3410cf22-6f2a-45b0-b8a8-13efeb19148c,Inbound,Order Related,Invoice request,,,,12/08/2023 09:21,12/08/2023 09:24,12-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
3830235e-5fe4-4fc9-a74b-7f44c9713c00,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:50,12/08/2023 16:55,12-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
27644a0f-6abe-4792-8cf5-9b077b11a617,Email,Shopzilla Related,Signup Issues,,,,12/08/2023 21:42,12/08/2023 21:48,12-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,1
536c00c1-a44c-4ca6-81c4-98d9f6e07ae3,Inbound,Returns,Return request,Happy with Shopzilla services.,,,12/08/2023 21:27,12/08/2023 21:33,12-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,4
90f1e595-7f80-437e-a3bf-27e864101ca6,Inbound,Returns,Reverse Pickup Enquiry,"Dealing consultant was very nice,polite and helpful.",,,13/08/2023 09:22,13/08/2023 16:51,13-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
df6e4737-980e-41b7-acb5-9f417f2aff61,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 00:20,13/08/2023 07:32,13-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
ea9b97d3-c3bf-4d38-ad40-1acbdbd0aeb0,Inbound,Returns,Wrong,,e0f8593b-95ae-4d94-a54d-d69297326f90,05/08/2023 12:08,11/08/2023 08:42,11/08/2023 08:44,11-Aug-23,BERMO,LifeStyle,279,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
e41efdf3-0e03-44de-8e3a-4cd639454074,Inbound,Order Related,Invoice request,,b21b0294-63f5-4601-97d5-36c86d55fc50,16/07/2023 22:43,11/08/2023 11:44,11/08/2023 12:47,11-Aug-23,LUCKNOW,Electronics,1599,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e247c8f1-0acd-4a27-9c8d-9e48ce5e0e12,Inbound,Returns,Reverse Pickup Enquiry,,f1f4134d-4daf-4b03-b30b-a33c26e76d8e,30/07/2023 21:55,11/08/2023 14:16,11/08/2023 14:20,11-Aug-23,HALDIA,LifeStyle,99,,Susan Wolf,Emma Park,John Smith,31-60,Morning,4
5a7ff189-b8d0-43f8-8e2b-a34cdba372d1,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 19:27,11/08/2023 19:28,11-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,2
32bf3494-ed2c-4467-9ba9-4971c304bcb5,Inbound,Returns,Return request,Shukriya asra.G,,,12/08/2023 20:56,12/08/2023 21:09,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
0c864bfe-be14-4252-8a23-0cd7e1d14cf1,Email,Returns,Reverse Pickup Enquiry,Customer representative was very polite ,,,12/08/2023 22:17,12/08/2023 22:18,12-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
846e0e3b-2865-44eb-a985-d2741590ecc4,Email,Order Related,Delayed,,,,13/08/2023 20:40,13/08/2023 20:44,13-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
bdb3f48c-d97e-47d1-8c67-7ecd4cfe05c6,Inbound,Returns,Return request,Shopzilla do inhance and improve your pic up service.pickup boy is not supporting and not understand my concern.,,,13/08/2023 23:07,13/08/2023 23:13,13-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,4
689732ca-a9d4-4cb2-845a-ae36a06e0aa8,Inbound,Returns,Technician Visit,"Why again same technician who scammed me twice assigned to me again. If this time again he did same, will take action both Shopzilla and duroflex. ",f758251a-5d1a-4071-bf04-f0d7e6604e6c,05/08/2023 13:07,10/08/2023 19:20,11/08/2023 07:54,11-Aug-23,BANGALORE,Furniture,7532,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,1
d9d91eb5-572c-4278-985a-efa8ea01a574,Inbound,Order Related,Installation/demo,,03350dea-da75-49ae-9a79-e72734f4259e,02/06/2023 21:11,11/08/2023 13:09,11/08/2023 13:12,11-Aug-23,SHRIGONDA,Electronics,999,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
be92bab3-06fc-41fd-9da1-abd2924a1b21,Outcall,Payments related,Online Payment Issues,,,,11/08/2023 14:10,11/08/2023 14:10,11-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9fb2dc95-8ed5-4cc3-9207-c37d45218db5,Inbound,Order Related,Delayed,Nothing,5b80113c-f351-42f9-b682-a854c4245afc,06/08/2023 19:21,11/08/2023 20:14,11/08/2023 20:21,11-Aug-23,CHENNAI,Books & General merchandise,125,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
da8949f1-9fff-4961-ab1a-221454ef987c,Inbound,Order Related,Invoice request,Nothing,,,12/08/2023 08:39,12/08/2023 13:34,12-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
268c64f9-28b0-497c-a238-a0b4befbf943,Inbound,Returns,Missing,Thanks,,,12/08/2023 15:49,12/08/2023 15:51,12-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
83e50ce7-baea-4364-8e2f-b7272d16b6f4,Inbound,Returns,Service Centres Related,,,,13/08/2023 07:59,13/08/2023 08:00,13-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
2058c7a6-b672-4527-8e94-064625c9855a,Inbound,Order Related,Installation/demo,No,,,13/08/2023 08:55,13/08/2023 08:59,13-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,3
1209e8c5-6dd1-4618-940c-4b6cf14c2c1c,Outcall,Returns,Return request,,31814274-575d-4f0a-bda5-39726295c234,05/08/2023 13:52,11/08/2023 13:02,11/08/2023 16:51,11-Aug-23,BANGALORE,Home,340,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
c4f1769f-3f8e-4791-980c-140d2fe99bbd,Inbound,Returns,Return request,,1fc8021b-18ee-4a51-b9fa-e0febfe614f2,03/08/2023 15:55,11/08/2023 06:07,11/08/2023 06:10,11-Aug-23,PUNE,LifeStyle,275,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
86ce8a1d-b6ab-4d0b-970d-007dd9e64823,Inbound,Returns,Reverse Pickup Enquiry,,1971234b-3b05-4f21-81ea-d68239182cb5,05/08/2023 13:14,11/08/2023 18:41,12/08/2023 19:20,12-Aug-23,SAMASTIPUR,LifeStyle,759,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
be9928f9-d1fc-492c-948f-75617d0986f2,Outcall,Order Related,Delayed,,,,12/08/2023 14:12,12/08/2023 14:14,12-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
d6a92fdb-9902-45f2-8c6c-1e6a59fde866,Inbound,Payments related,Payment related Queries,10 days & a simple installation of side table hasn't been done,,,12/08/2023 18:00,12/08/2023 18:01,12-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
cd31e104-ff02-419a-ae1e-fd0125be30aa,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:08,13/08/2023 17:10,13-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
1673896b-6c93-4064-9c31-210e8991a809,Inbound,Order Related,Installation/demo,,,,13/08/2023 19:22,13/08/2023 19:28,13-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
44d82290-b856-451e-8173-db4e9d814aa7,Inbound,Returns,Reverse Pickup Enquiry,Good Service,70ee19a8-ef44-4019-a61e-f85b90d912e1,04/08/2023 19:26,11/08/2023 13:57,11/08/2023 13:58,11-Aug-23,VARANASI,Electronics,393,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
12567e53-eb8e-4e87-a3f5-a76e101ca62e,Inbound,Returns,Return request,I really liked his way of talking and he helped me a lot.?,ce9e8cb1-cae2-4507-bf97-560f699c28c7,07/08/2023 02:20,11/08/2023 16:51,11/08/2023 16:54,11-Aug-23,CHITTORGARH,Electronics,299,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
8e0dfc2e-f1b6-4ada-94eb-4ce3fbee5164,Inbound,Returns,Reverse Pickup Enquiry,Bhot acha raha,5a868d24-7fe3-4748-a8d5-83642e33a8f9,29/07/2023 08:03,12/08/2023 17:43,12/08/2023 17:43,12-Aug-23,HINDORIA,Home Appliences,3999,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
d428bb7e-64f6-497c-9e6e-d82449140403,Inbound,Order Related,Delayed,,,,12/08/2023 19:37,12/08/2023 19:42,12-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
32e2c4e3-deae-459e-b786-3aa738417640,Outcall,Order Related,Delayed,,,,13/08/2023 16:26,13/08/2023 16:27,13-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
2c5b49c2-31bd-4fe2-94ec-15a1ce014468,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 18:01,13/08/2023 18:05,13-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
df8fb0a3-c1a8-4aad-a08a-b53b7214acc3,Inbound,Returns,Service Centres Related,,,,13/08/2023 18:42,13/08/2023 18:43,13-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
ecce18db-97e7-4f26-8584-cc39175f1199,Inbound,Returns,Wrong,Good job,b19b4fad-4b69-4106-8bd9-4883c81e9300,30/07/2023 17:02,13/08/2023 14:08,13/08/2023 14:27,13-Aug-23,HAMIRPUR,Books & General merchandise,1129,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
20d9858a-35bd-49d1-b959-2e3a425981ab,Inbound,Order Related,Installation/demo,,b945290c-2f7c-4f8e-a48f-a2e687a1ab5a,06/08/2023 15:50,11/08/2023 14:53,11/08/2023 15:09,11-Aug-23,THANE,Home Appliences,12490,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
77062777-c2f9-4be2-aa74-dd99e13f9ccb,Inbound,Returns,Return request,Customer care in Other language ,59f68c30-d06e-4dbb-b3d3-8f53b8f38e62,03/08/2023 22:28,10/08/2023 22:58,11/08/2023 13:44,11-Aug-23,SATARA,LifeStyle,134,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
a48f3dc8-9ff9-4f56-9b4e-a155bbed536b,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 18:17,11/08/2023 18:18,11-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5afa87a6-0d1e-479d-8fb0-0df9b664d95f,Inbound,Returns,Reverse Pickup Enquiry,Ensure good quality of products are sent to customer under no return policy.,2f637d21-915e-45ef-b07a-94b7ea1f7806,07/08/2023 06:18,11/08/2023 19:09,12/08/2023 11:37,12-Aug-23,NAVI MUMBAI,LifeStyle,128,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
859bf8c6-2a22-4081-b9c2-c7267d2643a1,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:23,12/08/2023 11:32,12-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
cac8fd03-8ef2-4cf3-bf7e-970761e5ed50,Inbound,Returns,Missing,,,,12/08/2023 13:35,12/08/2023 13:42,12-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
f7d78229-fb57-46fe-885d-f9f1a963f989,Inbound,Payments related,Online Payment Issues,,,,12/08/2023 17:14,12/08/2023 17:27,12-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
665e2848-c224-4800-b4a3-dd1991b2d51c,Inbound,Returns,Reverse Pickup Enquiry,Customer care number provide ,,,13/08/2023 09:50,13/08/2023 10:17,13-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,2
ceb05e7f-2bf9-4fe5-bead-7c2ecded4a8f,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 17:27,13/08/2023 17:28,13-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
9cf33586-13c1-4ab8-ad69-073ba2a86c8f,Inbound,Order Related,Delayed,,81257d10-f2aa-4d38-8f95-d6188b815707,07/08/2023 08:41,12/08/2023 23:19,13/08/2023 00:24,13-Aug-23,MOHALI,Electronics,2999,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
4dcfe5e6-733b-4a02-8ad8-7797225e6e3e,Inbound,Order Related,Installation/demo,,1a3a841f-6103-40c9-b3f1-66964a8b0b5a,05/08/2023 20:14,11/08/2023 12:15,11/08/2023 12:18,11-Aug-23,NELLORE,Home Appliences,14240,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
bb18902c-e056-4cad-9e3a-c05e40975869,Inbound,Returns,Reverse Pickup Enquiry,,0feb0f2b-c1ef-4a4f-ae3d-367d1bd50257,04/08/2023 19:24,11/08/2023 00:00,11/08/2023 03:20,11-Aug-23,NELLORE,LifeStyle,2899,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
087f93ac-8dda-4144-9ac0-626e57a403a1,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 10:49,12/08/2023 10:51,12-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
e084e317-a600-40f3-874a-72f368cb280c,Inbound,Returns,Wrong,,,,12/08/2023 13:35,12/08/2023 13:41,12-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
91a29243-3f1c-4dcb-9635-e78972e65499,Inbound,Order Related,Delayed,GOOD ,24efb53b-8c53-4c5f-9151-8c5250e39dd9,03/08/2023 16:27,13/08/2023 06:51,13/08/2023 06:51,13-Aug-23,PATHRI,Electronics,1599,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
7c15a67a-edf8-4eb7-975f-a83af8420045,Inbound,Order Related,Customer Requested Modifications,,62ee7459-6d94-478c-858a-1c8ce57d5164,07/08/2023 12:26,11/08/2023 20:37,11/08/2023 21:06,11-Aug-23,MUMBAI,Books & General merchandise,984,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
de8fb8aa-9dc3-48b4-9b0b-fb04cf6a06af,Email,Refund Related,Refund Enquiry,,a89b54b4-d1dc-4292-8c75-638c415e5cbf,02/08/2023 10:09,12/08/2023 12:12,12/08/2023 12:21,12-Aug-23,DUMKA,LifeStyle,699,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
4ea0dc0c-1b33-47a8-9852-f8bcf5aae6d3,Inbound,Returns,Reverse Pickup Enquiry,Happy ,9661b493-432d-4c0e-840a-ad7b78ec5b7e,04/08/2023 09:25,11/08/2023 17:08,11/08/2023 17:09,11-Aug-23,BEGUSARAI,Electronics,799,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
9cdddfa2-2732-4819-aa41-4850b4e2ac1f,Inbound,Returns,Reverse Pickup Enquiry,Good ,b0f0a12e-8a1c-4ca9-a72f-6b5a86832bf9,04/08/2023 17:10,11/08/2023 22:37,11/08/2023 22:39,11-Aug-23,KOLKATA,LifeStyle,399,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
6e0a0d8b-e729-43ef-b6cf-90b0bec28d81,Outcall,Returns,Reverse Pickup Enquiry,Reduce issue resolution time,,,12/08/2023 21:22,13/08/2023 13:47,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
03c17b5e-3a86-4ef3-a3a3-afe81429fe94,Inbound,Returns,Wrong,,,,13/08/2023 10:59,13/08/2023 20:09,13-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,4
e094083a-3def-40b8-af89-fdb1eb5b52a1,Inbound,Order Related,Order status enquiry,Very good ,,,13/08/2023 13:03,13/08/2023 13:27,13-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
cf214c73-8526-44c5-ab5b-2cc2f9c32a92,Inbound,Returns,Reverse Pickup Enquiry,No thanks..,,,13/08/2023 19:46,13/08/2023 22:09,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
f36e4c16-f277-4a6b-82a8-6d0facdadaad,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 21:41,13/08/2023 21:43,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
7e600823-705a-4769-8d80-5899429ee535,Email,Cancellation,Not Needed,,bff0d90c-6038-4360-b210-fa4a255a4b7b,03/08/2023 16:37,11/08/2023 11:05,11/08/2023 11:10,11-Aug-23,VAPI,Books & General merchandise,100,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
757e7e7c-cd4a-4745-b4ce-0bb2c8391637,Inbound,Order Related,Order status enquiry,,8297586f-1da9-4621-87ec-12da1e9bdaeb,07/08/2023 15:37,12/08/2023 23:28,12/08/2023 23:29,12-Aug-23,LUCKNOW,Books & General merchandise,444,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c6fcd1f1-d0fd-4f4a-8392-d4dfb7f070a6,Inbound,Returns,Wrong,,e608bc3a-20b9-4d6b-9183-7a4507a4026a,31/07/2023 16:12,11/08/2023 09:57,11/08/2023 09:58,11-Aug-23,KOLKATTA,LifeStyle,2099,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
67f4618d-9fb8-4d5f-b274-e5db9313c894,Inbound,Returns,Exchange / Replacement,,b3db0b33-32a6-4170-a3a9-df83365d3c48,04/08/2023 19:47,11/08/2023 16:43,11/08/2023 16:44,11-Aug-23,HYDERABAD,Home Appliences,12990,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0b56d1fc-e345-4ca4-bec4-79023c597d79,Inbound,Order Related,Delayed,,05ff6e6b-b32d-476f-b18d-dc394aa460b6,10/08/2023 06:55,11/08/2023 23:23,11/08/2023 23:34,11-Aug-23,KOLKATA,Mobile,23999,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
ba230ad9-a3d2-4642-900c-7058896448af,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:36,12/08/2023 11:44,12-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
020eeb83-56ad-4923-b4de-3c3da08798af,Outcall,Returns,Return request,,,,12/08/2023 16:34,12/08/2023 16:40,12-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
d75f4583-0107-4300-8cb3-d9b8abce7de9,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:08,13/08/2023 13:09,13-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
2c166d26-d11f-4a00-bdcf-ea6fb968abdc,Inbound,Returns,Service Centres Related,,9eaf98aa-de0c-47ef-885f-e9bcba37f60d,11/09/2022 10:22,13/08/2023 08:41,13/08/2023 08:43,13-Aug-23,AMBEDKAR NAGAR,Electronics,249,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0eaef673-fa86-40a8-9772-e113f445da94,Inbound,Returns,Return request,,fcf77083-a303-49ee-9674-e5a8ee47f84e,01/08/2023 10:45,11/08/2023 10:33,11/08/2023 10:36,11-Aug-23,MUMBAI,Electronics,999,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
a80b5651-a5bc-487f-9775-2f31e4059980,Inbound,Returns,Reverse Pickup Enquiry,,8ed1a88a-4cde-4192-aa90-58bbdd093f74,05/08/2023 14:04,11/08/2023 07:37,11/08/2023 07:39,11-Aug-23,ETWAH,LifeStyle,357,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
f9719346-8dfe-4bfb-ba84-7a0e783299a8,Inbound,Returns,Wrong,Feedback was asked without resolving the issue. This practice itself is wrong. First resolve the issue ,b7b21c89-c250-4fcc-9292-324404eb96e9,02/08/2023 01:14,11/08/2023 08:26,11/08/2023 08:44,11-Aug-23,GANGTOK,Electronics,1999,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,1
c9008b96-4dc4-4ad0-b405-53235af6d0ce,Inbound,Returns,Service Centres Related,Very Very bad ?? ,68bed044-abf5-47dc-a7af-92ae4e317dd0,19/06/2023 12:11,12/08/2023 09:40,12/08/2023 09:43,12-Aug-23,BARNALA,Electronics,4899,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,1
49cf6927-db4f-4027-a02b-3cc54fc44e9b,Inbound,Onboarding related,Seller onboarding,Please try to give coustomer details of all transactions via Shopzilla pay later or other in main account ,,,11/08/2023 13:06,11/08/2023 13:14,11-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,4
de756273-82f0-43e9-ba58-96659c4a53b4,Inbound,Returns,Damaged,,,,13/08/2023 08:19,13/08/2023 08:20,13-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
9c2c2088-8d3e-4b54-ae32-6a07f6ac2f47,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:28,13/08/2023 19:28,13-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
775b64af-ff25-48ff-8c2d-e3d7cf5233d8,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:34,13/08/2023 13:38,13-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
ddfe04ce-95ea-4b2a-adbc-eb74ac4003ce,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:03,13/08/2023 15:13,13-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
67ec59e4-06d3-4863-8c03-7d8c03ecf554,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:00,13/08/2023 21:05,13-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
b7403131-c822-4022-9426-6e12cee5702e,Inbound,Returns,Return request,,,,13/08/2023 21:48,13/08/2023 21:50,13-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
76b5f980-e63f-474f-8215-4a687150eab9,Inbound,Offers & Cashback,Affiliate Offers,,edc1f7eb-1b0d-403f-abe5-332547f9df40,04/08/2023 17:42,11/08/2023 12:38,11/08/2023 13:04,11-Aug-23,BARGARH,Mobile,23999,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
191dc3ab-408c-48a1-9fb8-4d54f6c27acf,Inbound,Shopzilla Related,Signup Issues,,,,11/08/2023 11:30,11/08/2023 11:31,11-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
60d28fc8-a058-4181-8e05-2bb6dee04cc4,Inbound,Payments related,Payment related Queries,,608b8c5c-2c43-4768-aee2-8834833ff2f6,25/05/2023 16:47,11/08/2023 17:36,11/08/2023 17:40,11-Aug-23,TINSUKIA,LifeStyle,988,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
787ac0b3-16bf-4dd4-b547-c6ac539a588c,Inbound,Returns,Missing,Pict  ,34906c00-0f76-4376-b407-fbe952364387,06/08/2023 08:56,11/08/2023 19:10,11/08/2023 20:49,11-Aug-23,PALI,Books & General merchandise,149,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,2
67476a3f-c8d8-454a-84b8-d78a16491e50,Inbound,Product Queries,Product Specific Information,  2 month are gone my refund are not succeed ,,,11/08/2023 19:31,11/08/2023 20:01,11-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b6ae24a0-871f-4fdd-a38f-b65b6a24c6fe,Inbound,Payments related,e-Gift Voucher,,,,11/08/2023 22:33,11/08/2023 22:34,11-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
3c2dabe8-43ba-4fd2-b4da-17f048ac39d6,Inbound,Returns,Return request,,e3e9b11d-84a8-450f-a1c7-6ae3f8e897bd,05/08/2023 07:57,12/08/2023 00:02,12/08/2023 00:05,12-Aug-23,DERABASSI,Books & General merchandise,310,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
87c578f0-9c8a-4110-b5bc-b20978afb7cb,Inbound,Returns,Return request,Very good customer service executive...shis very helpful and very understanding person and thanks to resolve my problem thank you mam ??,,,13/08/2023 20:46,13/08/2023 20:50,13-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
75019eae-be3e-4b79-9e45-2d4bd261161d,Inbound,Returns,Return request,Nice to talk you mr.   I understand our conversation and thanks I give you five rating ????,,,13/08/2023 23:36,13/08/2023 23:38,13-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
30a1a492-c13d-40cf-b79c-cd423161584f,Inbound,Refund Related,Refund Related Issues,,05677d2c-e444-423d-9ddb-d9f420858ffc,01/08/2023 02:14,11/08/2023 15:21,11/08/2023 15:31,11-Aug-23,BHOPAL,LifeStyle,3898,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
91cb9f45-9ac3-4c5c-a9a5-40da80626da4,Inbound,Product Queries,Product Specific Information,In book purchasing this type of problem will not occurred,,,11/08/2023 19:11,11/08/2023 19:37,11-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
16832155-8008-43be-a891-20d5f81d72f4,Inbound,Order Related,Delayed,"Provide some penalty amount to the costumer, if costumer amount stucked by Shopzilla mistakes. ",cfe8d0ed-0ef5-4d53-9318-58b4e98a0230,09/08/2023 22:50,11/08/2023 23:45,12/08/2023 09:58,12-Aug-23,MUMBAI,Books & General merchandise,63,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
2cdb2103-dc91-4b06-9b8b-c329624ac3d9,Outcall,Returns,Return request,,,,12/08/2023 06:27,12/08/2023 06:38,12-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
73ba4520-8bc8-42e0-ad0b-9c413cd15eae,Outcall,Offers & Cashback,Other Cashback,,,,12/08/2023 14:35,12/08/2023 20:17,12-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
05df3d4a-ff17-4b62-9c93-6af8dab78811,Inbound,Order Related,Installation/demo,,,,13/08/2023 12:52,13/08/2023 12:57,13-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
254d43b8-d054-48de-83fb-88739aad1300,Outcall,Refund Related,Refund Enquiry,,26e3a10b-3145-45f2-bc4c-3b22cfa3f002,28/07/2023 13:49,13/08/2023 16:42,13/08/2023 16:43,13-Aug-23,NALAGARH,Electronics,599,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
7c68b558-fc4b-4e5c-8b5e-922823508edb,Inbound,Returns,Reverse Pickup Enquiry,Good ,e721e49a-240d-4836-bafa-e2fc36ca6071,04/08/2023 16:19,11/08/2023 11:33,11/08/2023 11:35,11-Aug-23,SIMGA,Electronics,1799,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
3cd82737-e5ce-45c3-a9f4-cc28ef7669a7,Inbound,Returns,Missing,,5da0b517-3f5f-4c97-ab80-1569201f451a,03/08/2023 21:37,11/08/2023 12:30,11/08/2023 12:31,11-Aug-23,UDUPI,Home,124,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
e76bf0ab-e899-4c3e-90be-ac5cafa4348f,Inbound,Shopzilla Related,General Enquiry,Bad sarvice by Shopzilla ,,,11/08/2023 14:53,11/08/2023 15:16,11-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f791eac5-67ce-4f48-bc85-131175de4230,Inbound,Order Related,Order status enquiry,,1c04f6ee-f85b-4cad-bb3e-a5e54672034e,07/08/2023 07:45,11/08/2023 15:06,11/08/2023 15:24,11-Aug-23,CHENNAI,LifeStyle,329,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
219e3281-8e25-4e51-9778-19c3aa08e9c3,Inbound,Order Related,Installation/demo,Pls slove my return problem,,,12/08/2023 10:43,12/08/2023 12:41,12-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
f36877b6-3f72-4f71-be5e-c6f880c6f785,Inbound,Returns,Return request,,,,12/08/2023 16:00,12/08/2023 16:03,12-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
68a8a69d-588f-4600-9989-fa49f22f3246,Inbound,Refund Related,Refund Enquiry,Good,,,12/08/2023 22:42,12/08/2023 22:45,12-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
88331ad4-c9d1-4b40-8c41-9cec84c6c00d,Email,Order Related,Installation/demo,,,,13/08/2023 12:41,13/08/2023 12:42,13-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6641c165-b4ad-4b85-a47d-4011bab1b9c3,Inbound,Order Related,Delayed,,48dbdd36-b215-4b9e-a436-b832fbd2a7be,05/08/2023 17:04,11/08/2023 12:12,11/08/2023 15:01,11-Aug-23,HYDERABAD,Books & General merchandise,200,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
d33c6e97-a759-4e46-9a29-89a97878ad65,Outcall,Order Related,Order status enquiry,Great job,aa99bc08-30bf-42be-90d1-1afb1de32797,07/08/2023 01:15,12/08/2023 10:24,12/08/2023 10:32,12-Aug-23,W26,Electronics,999,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
93e29bb1-696d-4cbf-b0b9-0a1155a2e786,Inbound,Order Related,Invoice request,,ab02d186-9e4b-4dfc-bc8b-d3dc01fa7810,20/05/2023 10:22,11/08/2023 12:06,11/08/2023 12:12,11-Aug-23,RAMGARH,Electronics,1099,,Jessica Jones,William Park,John Smith,31-60,Morning,5
7a46c42a-1c04-4cba-9a98-98060b4619ea,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:20,13/08/2023 17:26,13-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
5dff3f3c-a045-4210-b941-10d202287809,Inbound,Returns,Missing,,,,12/08/2023 14:30,12/08/2023 14:36,12-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
f6f6c6da-8fd3-46a4-acfb-5ec2186ade6a,Inbound,Returns,Return request,,,,13/08/2023 12:33,13/08/2023 12:34,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
38958010-d7cd-472c-af22-ed673a654796,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:31,13/08/2023 18:32,13-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
57dfe325-1651-4c7f-89d8-34101789263a,Inbound,Order Related,Delayed,,,,13/08/2023 18:39,13/08/2023 18:40,13-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
d46843fe-d2fe-483f-b083-67b8d7aef8ab,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 19:37,13/08/2023 20:32,13-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
7aba2842-c560-44e0-a795-e374bb874c6f,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 21:58,13/08/2023 22:13,13-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
e6447cc2-b222-4342-bd9d-20269b9f8c7a,Inbound,Returns,Reverse Pickup Enquiry,Customer care executive resolved my issue thanku &please don't do this that customers r recieving totally different product instead what we ordered please don't do this,,,13/08/2023 23:02,13/08/2023 23:05,13-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
b9d40c0f-5403-4946-a6e7-c0ac6b0d552e,Inbound,Cancellation,Not Needed,Matiral not proper date delivery I m verry disappointing your services then I cancel my product ,e29313a3-d9f9-4bea-9869-1e40a67b5552,06/08/2023 23:20,12/08/2023 07:58,12/08/2023 08:04,12-Aug-23,GHAZIABAD,LifeStyle,362,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
166a9fb0-af25-436f-94e5-8eaed24d5964,Inbound,Returns,Fraudulent User,,81270c24-dfb2-4109-80d6-bdeea777de4d,07/08/2023 17:41,11/08/2023 23:00,11/08/2023 23:19,11-Aug-23,NEW DELHI,Books & General merchandise,384,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cc57c2bc-fdc2-4277-bf6a-cdb81e848b84,Inbound,Returns,Missing,Please provide me Telugu language also,bcfbe197-df8b-45ea-8475-62a42e5c0075,03/08/2023 17:35,11/08/2023 06:38,11/08/2023 06:44,11-Aug-23,VISHAKHAPATNAM,Electronics,175,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
26cabeac-135e-423a-bcbc-4823a4aa7964,Inbound,Returns,Reverse Pickup Enquiry,,d6549a20-57a5-42ba-a26e-15b227a94991,28/07/2023 17:20,11/08/2023 08:13,11/08/2023 08:15,11-Aug-23,BHANDARA,Books & General merchandise,8799,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
dfaad387-4db5-446e-a358-a17214fbc6a7,Inbound,Order Related,Delayed,,410f009c-8136-4181-86df-2ea7a9919d89,07/08/2023 17:48,11/08/2023 10:20,11/08/2023 13:59,11-Aug-23,MIRZAPUR,Mobile,31999,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
b33fb653-c99c-45ce-8b6c-5d61e4c9df46,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 10:30,11/08/2023 11:13,11-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
32f1a090-c13a-47e9-b7d9-d817464fe879,Inbound,Returns,Service Centres Related,,318a2d39-4051-4377-8c06-c5d6cdb76639,10/04/2023 20:42,11/08/2023 11:27,11/08/2023 11:29,11-Aug-23,MUZAFFARPUR,Electronics,1799,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
f9c23d79-2eb6-44e6-97b6-22bb05afd707,Inbound,Refund Related,Refund Related Issues,,bd775d79-8a39-44bd-8014-f0c54309e4a4,24/07/2023 18:59,11/08/2023 16:35,11/08/2023 17:04,11-Aug-23,NEW DELHI,Electronics,3399,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9a7eb040-1bc7-4550-a89b-e685119e4c81,Inbound,Returns,Fraudulent User,,195c04b4-bcca-444f-8676-4851ae6bc0bb,08/08/2023 11:41,12/08/2023 12:28,12/08/2023 12:28,12-Aug-23,KOTA,LifeStyle,429,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
014c5495-5cda-4767-9255-f2fbdc53efb6,Inbound,Offers & Cashback,Affiliate Offers,,df124f16-a510-4b9c-bad8-488eeb2e098d,07/07/2023 11:36,11/08/2023 19:18,11/08/2023 19:32,11-Aug-23,LANKA,Mobile,23999,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
08b1bcd0-8f0a-47bd-a83d-2a4bb746d5b8,Inbound,Returns,Reverse Pickup Enquiry,,aff3b7c6-6761-486f-802e-c7cd82f00296,03/08/2023 21:43,11/08/2023 19:45,13/08/2023 20:20,13-Aug-23,PUNE,Home,251,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
dd01b88b-7f30-4c99-af5b-cdfe0df2602a,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 10:15,12/08/2023 16:26,12-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
57494749-806b-4a42-8134-9d021c8ce165,Outcall,Order Related,Order status enquiry,,,,12/08/2023 23:09,13/08/2023 01:12,13-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,3
ae302ca3-172b-4127-b1d9-731da3c2ce0b,Inbound,Returns,Missing,,,,12/08/2023 19:12,12/08/2023 19:18,12-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1623dd2c-415c-48ef-a30b-2d9f1ee5a4e5,Outcall,Feedback,UnProfessional Behaviour,,,,12/08/2023 21:07,12/08/2023 21:09,12-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
3695a7fb-d7ec-4cad-83fa-ed61c67baeb3,Email,Feedback,UnProfessional Behaviour,,,,12/08/2023 23:30,13/08/2023 01:43,13-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
823a3042-39fa-42e2-a69e-96d16cb15b7e,Inbound,Returns,Missing,Thank you sir,,,13/08/2023 12:12,13/08/2023 12:14,13-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
860bb3df-7608-44af-91d0-f7f83d26f708,Inbound,Returns,Reverse Pickup Enquiry,Happy ,,,13/08/2023 10:42,13/08/2023 10:43,13-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
d56e7689-4126-4fb0-af80-5749c413e743,Inbound,Order Related,Order status enquiry,,e5b57999-161d-4b3f-aa88-3a4bafdc0cd9,07/08/2023 13:28,12/08/2023 09:04,12/08/2023 09:13,12-Aug-23,DURGAPUR,LifeStyle,474,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
ebb2a779-24b4-4125-bdf4-9e28f2e465d6,Inbound,Order Related,Delayed,,430d676a-3dd4-49ee-ba32-56835d36ea76,04/08/2023 20:34,11/08/2023 20:13,11/08/2023 20:15,11-Aug-23,AKOLA,Books & General merchandise,549,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8c5ded1d-bf36-4a0a-9757-6bd24ec7fb8f,Inbound,Order Related,Installation/demo,,,,12/08/2023 15:13,12/08/2023 15:15,12-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
b1fc2ba8-4133-4950-8f6f-b372f9e75b32,Inbound,Order Related,Installation/demo,The call was disconnected and the executive didn't bother to callback considering the gravity of the issue.,,,13/08/2023 11:55,13/08/2023 15:11,13-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
a403edea-e11b-4db4-b35a-72f1afef4140,Inbound,Returns,Damaged,Every think is good.. I have good interaction with abhishek...,,,13/08/2023 17:15,13/08/2023 17:23,13-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
fa4076fa-f7b7-4b64-a2d4-1a5fcb869e21,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:32,13/08/2023 19:32,13-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
f6fb7a56-23e4-4499-9b5d-1b3bb446ecea,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 21:12,13/08/2023 22:23,13-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,1
0bc137d4-9eec-4f46-b4ed-d258c45ff667,Inbound,Returns,Return request,No comments ,74dc63e2-83ad-4044-a090-6f96de8298b2,14/07/2023 10:30,11/08/2023 21:31,11/08/2023 22:25,11-Aug-23,ANUGUL,Electronics,1199,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
c5936bea-5816-4f9f-b6b4-6541923d0554,Email,Order Related,Delayed,Call multiple time at customer support. Team senior executive   is not ready to escalate call neither to able to give proper response. She said within two hour someone will call you. But nobody called. Pathetic support,fdb2b8c2-ce0e-4988-bc38-9bb4c140bd7d,04/08/2023 19:02,10/08/2023 19:49,11/08/2023 10:21,11-Aug-23,DEHRADUN,Furniture,4999,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
441a99b5-7009-4ce0-b5c3-6f6809c1d6ff,Inbound,Order Related,Order status enquiry,,d0eac298-7956-449f-8fed-17ed8b26f758,05/08/2023 10:19,10/08/2023 09:57,13/08/2023 20:34,13-Aug-23,VARANASI,Books & General merchandise,123,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
39583b03-0505-442e-9380-2f39511d484c,Inbound,Returns,Fraudulent User,,db81075b-f1ac-4b95-b04d-015ca545cfbe,04/08/2023 10:17,11/08/2023 06:51,11/08/2023 06:57,11-Aug-23,NAWADA,Books & General merchandise,120,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
810a87fc-3061-42eb-873f-a3a09bb508ff,Inbound,Order Related,Delayed,,8f2f1f01-4834-48ae-aa35-0e0fc5152221,06/08/2023 13:47,11/08/2023 06:57,11/08/2023 07:16,11-Aug-23,BANGALORE,Home,1274,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
e885310f-cc8f-4dc4-8356-3813172aa6d9,Inbound,Order Related,Seller Cancelled Order,My issue is not resolved but you are just giving message that issue is resolved.My money is not refunded.Worst service ,af643976-ff3b-44f4-94cd-b140ecd30c63,30/07/2023 07:35,11/08/2023 11:53,11/08/2023 16:10,11-Aug-23,HYDERABAD,Books & General merchandise,70,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a57efe93-56e0-4dd1-a314-830bb92aee9b,Inbound,Payments related,Online Payment Issues,,cb51a372-f7c0-41e4-a367-7330f558f39a,,11/08/2023 21:04,11/08/2023 21:05,11-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
1ffd2908-d4c1-45ff-965d-e18037000715,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:20,12/08/2023 21:21,12-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
b8283419-1684-44d5-aca5-3881936f87ff,Inbound,Order Related,Installation/demo,,,,12/08/2023 22:34,13/08/2023 11:31,13-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,2
566a2a4b-b008-4d0e-8ce7-daa66547ae44,Inbound,Returns,Reverse Pickup Enquiry,Thank you??,,,13/08/2023 13:40,13/08/2023 13:43,13-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
51b76f65-b158-4fc7-95f6-922d0c5a03ca,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 18:15,13/08/2023 18:17,13-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
e2f621a7-17c2-4e2b-9e6e-330e56bf69e6,Inbound,Returns,Reverse Pickup Enquiry,,e583765c-a185-4a14-b21b-b0bd03a4f7e5,08/08/2023 07:59,11/08/2023 11:46,11/08/2023 12:05,11-Aug-23,WARANGAL,Mobile,11999,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
cfc0ba82-0ace-4fa3-bf21-19ce0fbc8251,Inbound,Returns,Missing,None,78877468-eab4-49a0-a3ed-4a947ccd3252,04/08/2023 15:09,11/08/2023 08:57,11/08/2023 08:58,11-Aug-23,KOTTAYAM,Books & General merchandise,228,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
9d8cda86-728b-465c-b5ca-17ee1dbd1d97,Inbound,Returns,Product related Issues,,fd6aa5ed-b48f-4ad1-adec-6bb09b89f7eb,07/08/2023 09:19,11/08/2023 11:56,11/08/2023 12:43,11-Aug-23,KANPUR,Books & General merchandise,2134,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
26f54437-e0cd-4320-805b-a817b5a4e473,Outcall,Returns,Return request,Excellent Customer Service,,,12/08/2023 14:08,13/08/2023 18:39,13-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
0f69ceb3-2f1a-4a24-a575-b9b1ed5611cd,Inbound,Returns,Missing,Thanks For Reslove My Issu ,,,12/08/2023 22:45,12/08/2023 22:50,12-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
b859f0b7-f258-4cd7-8402-afa375cd8f88,Inbound,Returns,Wrong,Very good ,,,13/08/2023 17:41,13/08/2023 17:48,13-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
d4fab5e7-0d41-4ddd-82fd-8eb9826ccc1b,Inbound,Returns,Return request,,53573286-2126-40e0-9fdc-a7908340023c,29/07/2023 15:55,12/08/2023 18:03,12/08/2023 18:18,12-Aug-23,NAWADA,LifeStyle,449,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
ccc882e7-3205-4c29-bae6-8cc74131483e,Inbound,Returns,Fraudulent User,,e453a8e6-d880-4e6e-86fb-5a8932bf7ec5,07/08/2023 12:55,11/08/2023 14:41,11/08/2023 14:48,11-Aug-23,CUTTACK,Books & General merchandise,67,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
b68bb40b-e957-4b3f-a928-e9a6a68513c9,Inbound,Order Related,Delayed,,b1420e8d-8099-46d0-b95a-cd87d3e1105b,06/08/2023 12:06,11/08/2023 11:45,11/08/2023 13:49,11-Aug-23,FARIDABAD,Books & General merchandise,235,,David Smith,Nathan Patel,John Smith,>90,Split,5
8872e851-312d-45e5-92c4-2e16b83a4ac4,Inbound,Offers & Cashback,Other Cashback,,,,12/08/2023 08:35,12/08/2023 08:36,12-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
dc4edf73-70bb-4f21-873a-5102c32ee881,Inbound,Returns,Return request,,,,12/08/2023 08:48,12/08/2023 14:22,12-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
1a26abe5-9429-4561-8db5-9ad2b5352c8b,Outcall,Returns,Fraudulent User,,,,12/08/2023 16:41,12/08/2023 16:42,12-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
498c524d-1de6-4d49-84b3-7bcbd18db629,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 20:09,12/08/2023 20:10,12-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
5512e3b4-c013-49fd-96e8-fcae5bcbb4f8,Inbound,Returns,Missing,Thank you ,,,13/08/2023 15:20,13/08/2023 15:22,13-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
8c2c9530-097e-4ac1-9377-bd03887412db,Outcall,Returns,Return request,,,,13/08/2023 16:55,13/08/2023 17:03,13-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
1baf5334-05d5-4ef4-9e01-bcb2a33dffdc,Inbound,Order Related,Order status enquiry,Go,f7bcc047-3b9b-4fae-8707-3e0619623499,27/07/2023 16:43,13/08/2023 15:53,13/08/2023 15:56,13-Aug-23,JAMUI,Books & General merchandise,899,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
87cdc05e-0220-412d-ad2e-572409c70594,Inbound,Refund Related,Refund Enquiry,,a63443c3-f5c6-47bd-8d9b-d785d4edf9d1,10/08/2023 14:28,10/08/2023 17:50,11/08/2023 10:42,11-Aug-23,MYSORE,Home,425,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
f6e23828-a08c-4b01-941f-8dab85db29b3,Email,Order Related,Delayed,Try to give fast delivery (on time ).,5437531d-d402-4852-9edb-49adbb621e80,06/08/2023 23:26,11/08/2023 18:21,11/08/2023 19:28,11-Aug-23,JAIPUR,LifeStyle,1395,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,3
3598dd12-4d57-4d4f-b9ca-c5188b0c66cb,Inbound,Cancellation,Not Needed,,d2079634-9562-4d81-a80d-b01b44814c81,05/08/2023 08:42,13/08/2023 10:12,13/08/2023 20:48,13-Aug-23,GURGAON,Mobile,99999,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7f54e651-1134-4600-9992-3cc56be01c7f,Outcall,Refund Related,Refund Enquiry,,,,12/08/2023 18:07,12/08/2023 18:08,12-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
a90d63d9-2367-4788-82b3-628e671bec5a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:55,12/08/2023 22:52,12-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f85631c8-80a3-43ae-b11e-e23ab5feafdd,Email,Refund Related,Refund Enquiry,,,,12/08/2023 11:03,12/08/2023 11:09,12-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
e2fb97ec-4c68-4259-87a2-aec8149ebe59,Inbound,Order Related,Installation/demo,,,,13/08/2023 22:36,13/08/2023 22:37,13-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
72388b11-54d0-43f9-8bb6-fa42b4875a97,Outcall,Refund Related,Refund Related Issues,,1d751882-b1ec-4fbd-876f-d956b278edd2,05/08/2023 10:44,11/08/2023 12:11,11/08/2023 17:10,11-Aug-23,HYDERABAD,Books & General merchandise,271,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d23d3902-b87f-4a8e-8273-5857bdad4678,Inbound,Returns,Fraudulent User,,,,12/08/2023 08:47,12/08/2023 08:56,12-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
043ede9c-821f-4a7b-9462-32869772e649,Inbound,Order Related,Order status enquiry,Very nice customer service response ,,,12/08/2023 12:26,12/08/2023 12:33,12-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0dc20379-2d58-4629-8377-40c214214445,Inbound,Returns,Fraudulent User,Good,,,12/08/2023 14:20,12/08/2023 14:29,12-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
6c8ae6e3-1c66-456d-b894-6c72f396f183,Inbound,Returns,Reverse Pickup Enquiry,Very helpful,,,13/08/2023 10:32,13/08/2023 10:33,13-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
5a0cfebd-ede1-416f-a96b-9d0172da19f6,Inbound,Order Related,Invoice request,,,,13/08/2023 20:53,13/08/2023 20:57,13-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
c11ce6e0-92f0-4145-a9c8-6ef3ff046bc3,Inbound,Cancellation,Not Needed,,b44e72ba-c342-4241-8c3f-4eec13c64443,07/08/2023 19:22,11/08/2023 20:29,12/08/2023 01:59,12-Aug-23,DEHRADUN,Books & General merchandise,62,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
2ba56a6b-e306-4d7f-9c30-d74d9eea4665,Outcall,Order Related,Seller Cancelled Order,,e6e89476-b8ea-4e5c-b40f-984026700686,07/08/2023 18:07,11/08/2023 12:23,11/08/2023 12:33,11-Aug-23,SURAT,LifeStyle,279,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
c301afe0-7519-4a9e-96ea-8f21c46c9ed5,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 16:59,13/08/2023 17:51,13-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,4
c9a8e646-dbff-428f-906c-3fa70f037e69,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:27,13/08/2023 20:29,13-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
5d6b5dbc-9f54-451d-8315-aa916c7b1f58,Inbound,Cancellation,Not Needed,,ca0eec45-9c75-4c11-9156-bab5497280a8,04/08/2023 19:31,12/08/2023 15:26,13/08/2023 10:36,13-Aug-23,SURAT,Mobile,72999,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
5aedc7e8-cf6f-4d5e-a36d-2704ca6deef9,Inbound,Cancellation,Not Needed,,aaa0d93c-fd83-463e-8d54-abf3cfa0a8c8,07/08/2023 19:42,12/08/2023 18:32,12/08/2023 18:32,12-Aug-23,SASARA,Books & General merchandise,209,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
edb8bee0-4ca9-4851-ac42-0d33d9c0e381,Inbound,Returns,Missing,Good,50b946cf-82f5-479e-95cc-cbcd52028914,26/07/2023 07:16,11/08/2023 08:15,11/08/2023 08:20,11-Aug-23,JASIDIH,Books & General merchandise,580,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
718ff419-ad31-4e61-bc27-063f1b1ad146,Inbound,Returns,Reverse Pickup Enquiry,,51baab58-32fc-40db-9cff-06cb323930ab,04/08/2023 20:49,11/08/2023 17:23,11/08/2023 17:28,11-Aug-23,VARANASI,LifeStyle,1019,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
c199de9a-6b32-4fa4-b797-686ada9cc3f2,Inbound,Cancellation,Not Needed,,5dcbddeb-c1cb-409d-8640-4f7b36cd5606,08/08/2023 18:22,11/08/2023 17:51,11/08/2023 18:05,11-Aug-23,GANGANAGAR,Books & General merchandise,315,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
fa78a17a-c883-4417-90d7-8d9e51dadb37,Inbound,Order Related,Order status enquiry,,,,13/08/2023 08:17,13/08/2023 08:19,13-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
1b151144-1501-4532-8626-279a997b603b,Inbound,Returns,Reverse Pickup Enquiry,,80783fb8-c391-4ab9-be0f-9ed772d00af0,05/08/2023 09:54,11/08/2023 10:41,11/08/2023 10:43,11-Aug-23,BANSBERIA,LifeStyle,454,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5ed65a55-7d65-4b38-beb8-9f09329f7a17,Outcall,Order Related,Delayed,,6e93f45e-a465-4537-8184-2aa5218cb003,08/08/2023 14:08,12/08/2023 23:28,12/08/2023 23:36,12-Aug-23,PUNE,Electronics,1399,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
e87e795f-40b9-40b3-9f1a-6097246d3b63,Inbound,Returns,Reverse Pickup Enquiry,They Can't send Us Email Of resolution ,24f00f9e-01b4-4874-aee2-9ff9c486b4f6,08/08/2023 22:36,11/08/2023 01:02,11/08/2023 01:29,11-Aug-23,VADODARA,Electronics,1499,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,1
32a86990-1480-422c-8678-b02c2dfb5c1c,Outcall,Returns,Reverse Pickup Enquiry,,ec2bd51d-7886-4a3f-b1fc-71c0d2d444d4,09/08/2023 18:19,11/08/2023 16:46,11/08/2023 23:15,11-Aug-23,MUMBAI,Home,229,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
07f5e6de-a8a4-4c76-8672-b5731d2c4b2f,Inbound,Returns,Service Centres Related,,,,12/08/2023 10:27,12/08/2023 11:34,12-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
c37fe750-1e06-462e-8b6b-b7f7401318a4,Inbound,Shopzilla Related,General Enquiry,,,,12/08/2023 12:09,12/08/2023 12:29,12-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
18855385-13b4-47d5-a677-20b9e44335d7,Inbound,Returns,Wrong,"Kindly accpet the return resquest, as it is highly disappointing to receive a different and used product.",,,12/08/2023 15:21,12/08/2023 17:49,12-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,1
8487681b-19b3-48d0-89e9-61a930535652,Inbound,Returns,Reverse Pickup Enquiry,Everything good. ,,,12/08/2023 18:01,13/08/2023 10:08,13-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b3acdcdc-6170-4d75-8cd8-6330d44634c7,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 19:21,12/08/2023 19:24,12-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
7d5357ec-6f47-4b04-acbe-4280eda97063,Inbound,Returns,Return request,,,,13/08/2023 09:02,13/08/2023 09:05,13-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
a47fd916-c7e1-43cd-b39d-97c5ede7d822,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 09:53,13/08/2023 09:56,13-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
642a5444-0c8f-4140-b9bb-57b9be0ed6d5,Inbound,Returns,Return request,,,,13/08/2023 23:15,13/08/2023 23:19,13-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,4
7e65bf27-ab68-4ab7-9c14-decda832601a,Inbound,Order Related,Delayed,,1f37355b-1f17-4f52-ba2a-d7c6a54787a6,28/07/2023 21:01,12/08/2023 13:56,12/08/2023 16:00,12-Aug-23,WARANGAL,Furniture,13526,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
52da0547-aaa0-4a91-b847-60249c12466b,Inbound,Order Related,Delayed,,e0394c97-be16-4833-ba95-33ae6af20dd1,06/08/2023 15:25,11/08/2023 14:30,11/08/2023 15:03,11-Aug-23,AHMEDABAD,Electronics,1699,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
0450e3e6-0091-4f83-bc77-cf020c58c0ee,Inbound,Returns,Reverse Pickup Enquiry,,dc1f3afc-6332-453e-a3fa-d2f8fec49d83,02/08/2023 11:07,11/08/2023 10:53,11/08/2023 10:58,11-Aug-23,MUMBAI,Home,295,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,2
1aa69dac-808a-4f63-beca-0ebf6b807098,Inbound,Returns,Reverse Pickup Enquiry,Item which u deliver me yesterday it is broken during useing ,a3be6d12-8663-47c9-bccc-eb340cbfda87,07/08/2023 21:28,11/08/2023 14:11,11/08/2023 14:18,11-Aug-23,MORBI,Books & General merchandise,228,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,1
5f73e823-e9dc-433a-bd97-6e6f7cc42eac,Inbound,Returns,Reverse Pickup Enquiry,,c6bcc01f-a4a0-4278-94e1-6bd7f12cd479,05/08/2023 17:49,11/08/2023 14:51,11/08/2023 14:54,11-Aug-23,ERNAKULAM,Electronics,581,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
45970ad6-88c2-4847-963b-11f215d21592,Inbound,Order Related,Customer Requested Modifications,,8a555cc1-6d70-477b-9301-f0f04b77bc04,06/08/2023 06:51,11/08/2023 18:12,11/08/2023 18:13,11-Aug-23,ALLAHABAD,Electronics,899,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6f686eb1-2e03-455e-9217-fcf51c20b4fe,Outcall,Returns,Reverse Pickup Enquiry,,d13cb768-b224-4ac3-810c-391cf779d965,06/08/2023 18:00,12/08/2023 12:30,12/08/2023 12:32,12-Aug-23,AHMED NAGAR,Home,1654,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
35353ee6-4f93-4444-adde-7fd59d15b35e,Inbound,Product Queries,Product Specific Information,Service is poor,,,11/08/2023 20:43,11/08/2023 21:39,11-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,1
f67989dc-09fd-4690-9597-9231dec2a44c,Inbound,Product Queries,Product Specific Information,Instead of helping customers executive is trying to convince customer for a replacement and defending the seller. There should be happy customer policy. The issue is not resolved but ticket is closed. Asked for escalation but that was also avoided.,,,12/08/2023 11:31,12/08/2023 11:34,12-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,1
0905b096-2aff-4938-867a-66df3f51d4dd,Outcall,Shopzilla Related,Signup Issues,way of talking is extremely good ,,,13/08/2023 13:45,13/08/2023 13:49,13-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
7d30d105-c87d-4e68-a7ad-c4a07a0405ed,Inbound,Order Related,Delayed,Pathetic worst service Torturing SuperBuy is best,f3f2808c-8f2d-49e5-9f4b-52f385d414a1,03/08/2023 13:24,12/08/2023 15:22,12/08/2023 17:13,12-Aug-23,NEW DELHI,Electronics,35990,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f27d62ee-fed9-4991-8c65-ec79513d984c,Inbound,Order Related,Delayed,,eb7d3b38-2afb-4b52-953c-b606019da20a,31/05/2023 08:47,11/08/2023 16:40,11/08/2023 20:50,11-Aug-23,NEW DELHI,Books & General merchandise,254,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
1217b5b3-6383-4e6d-85fc-d97d5742e095,Inbound,Returns,Return request,,d41b0a39-3fbb-405a-b590-8dfe12170a3a,08/08/2023 01:41,11/08/2023 07:47,11/08/2023 07:49,11-Aug-23,JAIGAON,LifeStyle,581,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
d699c4ce-df59-4a6c-88eb-6469e01620a0,Inbound,Order Related,Installation/demo,,d9251c9a-ad56-4a40-bfa3-58eb574cef29,23/09/2022 00:44,11/08/2023 17:48,11/08/2023 17:57,11-Aug-23,GULBARGA,Electronics,1599,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,3
e9a535b6-1048-4fef-8d0a-1f1e19416949,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:51,12/08/2023 17:34,12-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
b4888f45-1b0d-45df-857d-773a1794c10b,Inbound,Order Related,Delayed,,,,12/08/2023 18:54,12/08/2023 19:03,12-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,4
919512c2-03de-4c79-8675-27216380cbb8,Inbound,Returns,Reverse Pickup Enquiry,Very very very nice ?? ,,,13/08/2023 11:37,13/08/2023 11:38,13-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
48e81087-efc2-46a4-b86c-7a21b0fcb0a3,Inbound,Returns,Reverse Pickup Enquiry,"I reached out to Shopzilla's customer support to get my concern sorted, but I'm frustrated that even after dealing with their executives, my issue still lingers. It's exasperating that the representatives only provide assurances without actually getting to the bottom of the problem.",1dae1e2d-3151-4584-9d89-daacc9a8387c,21/07/2023 19:39,13/08/2023 14:25,13/08/2023 15:04,13-Aug-23,AMRAVATI,Electronics,1299,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,1
718963da-6c8f-4ad9-b371-4196363aa5b9,Inbound,Returns,Reverse Pickup Enquiry,,41a2e33c-7338-4904-bfb1-f2d8e7669168,01/08/2023 20:42,11/08/2023 10:17,11/08/2023 10:19,11-Aug-23,WARORA,LifeStyle,291,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
78710254-3408-48d3-bea2-29c3b2353e3d,Inbound,Returns,Reverse Pickup Enquiry,They can handle my problem very quitely,660296d0-6527-4259-89c4-d130f724a5b8,18/07/2023 11:59,11/08/2023 19:52,11/08/2023 19:58,11-Aug-23,AHMED NAGAR,Electronics,1199,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
ea9957f1-0d0e-45b1-a10a-1698694f26c1,Inbound,Returns,Reverse Pickup Enquiry,,294a9b9a-12a5-4abe-8ec6-daaeb108eedc,07/08/2023 07:15,11/08/2023 15:12,11/08/2023 15:15,11-Aug-23,BHIWANI,LifeStyle,239,,Jennifer Day,Jackson Park,John Smith,>90,Morning,4
7722396e-0902-4ffc-8849-013abbdf658f,Inbound,Returns,Return request,Ok,86d241f6-8bdd-4682-90ac-bfa60bf39a58,28/07/2023 18:30,11/08/2023 15:53,11/08/2023 15:59,11-Aug-23,PIRU,Electronics,799,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
38776113-7099-4313-ba44-21d7c3eb2652,Inbound,Offers & Cashback,Other Cashback,,,,12/08/2023 12:41,12/08/2023 14:43,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a40ebd0b-edae-455e-8845-66779ae010fa,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:13,12/08/2023 13:15,12-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
5fffeee3-765b-470b-bead-3539a9dc9022,Inbound,Returns,Service Centres Related,Good ,,,13/08/2023 09:31,13/08/2023 12:43,13-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
838c8a86-bd8a-44eb-bdd7-053308a93b1c,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 08:20,13/08/2023 09:23,13-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
ff4ecb44-7cd2-4fc5-b5bf-d6aeb2741c67,Outcall,Order Related,General Enquiry,,,,13/08/2023 20:20,13/08/2023 20:23,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c45299b9-ba26-49fe-aa99-f75a5ee25a62,Inbound,Order Related,Delayed,,9d537666-909a-434f-ab1d-6e2e41fa77bd,05/08/2023 22:38,11/08/2023 12:41,11/08/2023 12:42,11-Aug-23,SAHARANPUR,Electronics,1399,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
2f779954-71a0-404d-b905-23e8f1c0cbe9,Email,Order Related,Installation/demo,Hi,49d13e51-64eb-435a-ac7e-f0707789f864,30/04/2023 15:46,13/08/2023 20:14,13/08/2023 20:21,13-Aug-23,CHATRAPUR,Electronics,2799,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
f5128018-8b46-464f-8f89-65e2f95786ff,Inbound,Refund Related,Refund Enquiry,  is literally so nice. ,73d2dc8a-1ae9-4614-848a-5249907a9d06,10/08/2023 16:17,11/08/2023 09:32,11/08/2023 09:36,11-Aug-23,BANGALORE,Electronics,270,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
b9b2195f-3389-44da-b490-9fae98ff46d3,Inbound,Refund Related,Refund Related Issues,,f8b9db6d-b0df-4845-ad3a-eb954e2143a4,29/06/2023 12:32,11/08/2023 14:46,11/08/2023 15:13,11-Aug-23,BULANDSHAHR,Books & General merchandise,246,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
5519b255-79fa-413c-8d7c-2a8bc24f8e89,Inbound,Order Related,Installation/demo,,14cbafa7-1b52-473e-9b89-7d69ca6969e9,19/07/2023 16:45,11/08/2023 21:41,11/08/2023 21:46,11-Aug-23,ARMOOR,Electronics,999,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
5906ea65-7a79-4b58-99e6-ca2d0fddedae,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:21,12/08/2023 19:22,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
a5f49b42-3e00-4471-a58f-da82e74902c8,Email,Order Related,Delayed,Kindly update delivery true information delivery not received the date you mantion very poor from you ,,,13/08/2023 08:44,13/08/2023 08:57,13-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
e9a03015-41e8-465b-886c-1f6cd9c5c855,Inbound,Order Related,Invoice request,,,,13/08/2023 00:31,13/08/2023 00:32,13-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
d7853480-5b0c-4edb-a0c4-b909a0724540,Inbound,Returns,Wrong,Solve this problem till Tuesday ,,,13/08/2023 09:43,13/08/2023 14:39,13-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
cbec76c9-b051-4a68-8875-cea853656d43,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 10:22,13/08/2023 10:33,13-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
57ca4073-6da7-425f-b798-eac397d62fd0,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:36,13/08/2023 14:39,13-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
870e767e-4ee2-47e3-b221-830f88a6968e,Outcall,Refund Related,Refund Enquiry,,,,13/08/2023 18:55,13/08/2023 19:03,13-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a7836875-21e6-46da-ad8a-476e0b447bd9,Inbound,Order Related,Delayed,Good,d619a5cd-abf1-4cc2-abd2-32186d5129f9,05/08/2023 12:59,11/08/2023 08:25,11/08/2023 08:33,11-Aug-23,BARDHAMAN,Electronics,432,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
55056c40-95bb-4e8c-a09a-3174a86cf46e,Inbound,Returns,Reverse Pickup Enquiry,Your products and customer service are ridiculous.you guys are not admitting that you have mis sold the product but locking horn with the customer stating that you didn't check the description carefully.Shopzilla is completely useless.,2f44d19c-8c4f-4fa3-bfb0-1237705eca1b,06/08/2023 23:47,11/08/2023 16:00,11/08/2023 16:02,11-Aug-23,HOSHIARPUR,Books & General merchandise,299,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
c09ca2ec-b2cf-40b4-8c20-b7ea6a68efc3,Inbound,Returns,Fraudulent User,,6dce8b40-6acc-4403-88b2-5c109eea6e3f,28/07/2023 09:57,11/08/2023 16:22,11/08/2023 18:37,11-Aug-23,RAJAHMUNDRY,Books & General merchandise,329,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
86615b06-0ec1-46f4-916c-83c420ec6da9,Outcall,Cancellation,Not Needed,Thanks ,ae41711f-47c4-4534-af37-ff6a9c905244,11/08/2023 20:17,11/08/2023 20:56,11/08/2023 21:10,11-Aug-23,CACHAR,Electronics,168,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
5bdb4720-c597-4744-a203-d8e10f40174d,Inbound,Returns,Fraudulent User,Just help with either in getting my order or my refund.. nothing else,20781f6b-b3d2-4572-83ff-bd4032c2bc8e,06/08/2023 12:57,11/08/2023 22:44,11/08/2023 22:46,11-Aug-23,VARANASI,Books & General merchandise,138,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
95940cf0-35fd-4789-affe-3cf73ee4cac2,Inbound,Order Related,Delayed,,,,13/08/2023 08:07,13/08/2023 08:08,13-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
91c79aed-04f9-4985-86bf-504ab5d74717,Inbound,Feedback,UnProfessional Behaviour,Thanku ,,,12/08/2023 15:39,12/08/2023 15:43,12-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
4f69edef-e9b3-4a9f-b2e0-830110a506ab,Outcall,Returns,Missing,,,,13/08/2023 15:20,13/08/2023 15:23,13-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1f3fa2f3-7d48-4175-bfb6-1eb0bdf03e25,Inbound,Returns,Service Centres Related,,f7e55d2d-c5e6-44e8-a68f-8bd40456d67e,19/05/2023 23:06,13/08/2023 20:11,13/08/2023 21:30,13-Aug-23,KISHANGANJ,Mobile,24999,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
6e1285f5-5747-46fc-a6d2-cd2bc89e587b,Outcall,Order Related,Priority delivery,Shopzilla we trust you my order I want to order my location,c42ae386-9323-4fa3-b308-41ebb2894c93,04/08/2023 16:30,11/08/2023 18:52,11/08/2023 19:21,11-Aug-23,KATRA,Mobile,15999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
80ca4a55-0821-489e-99dc-368d6b0c532a,Inbound,Shopzilla Related,Shopzila Premium Related,,7c85391c-9b9d-4dea-9c3d-f24644829725,11/08/2023 09:04,11/08/2023 09:14,11/08/2023 09:16,11-Aug-23,VADODARA,Mobile,13974,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
67b3f5df-ea29-48a4-bb65-93187c963afe,Email,Refund Related,Refund Related Issues,,53d3cd9c-cc56-4aaa-bf13-bbc845e00ba1,29/07/2023 23:56,12/08/2023 09:01,12/08/2023 09:36,12-Aug-23,MUMBAI,LifeStyle,349,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
7555c469-a76c-4d76-8f6a-27f313a063a6,Outcall,Returns,Missing,,,,12/08/2023 10:01,12/08/2023 10:12,12-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
b8fda4c3-620b-4c09-aefb-ba0e83402bfa,Inbound,Order Related,Delayed,Nice ,,,12/08/2023 13:46,12/08/2023 13:54,12-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
bc1aa0a6-46db-4718-b0dc-9bcacc033c57,Inbound,Returns,Fraudulent User,,,,13/08/2023 15:59,13/08/2023 16:26,13-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
5a01f301-7b67-4292-8f53-81ed2582b6c8,Inbound,Order Related,Delayed,,,,12/08/2023 20:24,12/08/2023 20:24,12-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
2625b3b0-f5d0-41cb-a966-743333c65fed,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 12:00,13/08/2023 12:48,13-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
387bacdf-b7ae-4677-8db7-0496811db745,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:17,13/08/2023 22:21,13-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
d6a433f8-aeca-4360-a8b7-9bdaa4b49f52,Inbound,Order Related,Delayed,,e941306c-85ee-48cf-9612-39ee59e95ff9,27/07/2023 08:45,11/08/2023 11:32,11/08/2023 11:34,11-Aug-23,KHAGARIA,Home Appliences,395,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
0110e6c1-3eed-4f70-9018-d3a1ab2ab9f8,Inbound,Returns,Return request,,58135604-294b-4e4e-b1e0-2075d76b3d5d,04/08/2023 01:27,11/08/2023 15:34,11/08/2023 15:40,11-Aug-23,BOKARO,Electronics,1299,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
fe07c047-4c47-4d86-bf09-87adfe1978c8,Inbound,Returns,Return request,,3da44a21-5a11-4675-9c58-8f004040383e,27/07/2023 18:06,12/08/2023 18:24,12/08/2023 18:27,12-Aug-23,KHAGARIA,Home Appliences,1089,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
b42ea882-5f7a-4676-b90d-6b70355c4fcc,Inbound,Returns,Return request,,752071b6-554d-421a-86ae-1946ad22dc81,02/08/2023 18:52,12/08/2023 19:24,12/08/2023 19:25,12-Aug-23,BHAGALPUR,LifeStyle,699,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
632be1e4-318e-4201-a427-0c1085c91f28,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 11:36,11/08/2023 22:00,11-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dda3f4a6-0725-4bd2-a475-9b63917662a9,Inbound,Returns,Return request,An executive name aashish I appreciate him .just love his behaviour ,178c2a76-f760-44de-87b0-5e1097086ca7,08/08/2023 20:17,11/08/2023 19:14,11/08/2023 21:24,11-Aug-23,DEHRADUN,Electronics,899,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1ff383e9-0e6f-47ca-bfe9-9ac5d7cf127d,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 19:07,11/08/2023 19:12,11-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
9aad85f2-2d48-42a3-8a9f-d4e1b9961050,Email,Returns,Missing,,,,12/08/2023 12:52,12/08/2023 12:54,12-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
54ab2dca-4a52-493f-b087-94fb75a57dc7,Inbound,Order Related,Installation/demo,Advisor was too brilliant in customer handling ,,,12/08/2023 18:56,12/08/2023 19:02,12-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
15b15b8e-3110-4ce1-adb5-73e35a958828,Inbound,Returns,Missing,Orders must delivered properly & in adequate quantity ,,,12/08/2023 20:16,12/08/2023 22:37,12-Aug-23,,,,,Jessica Fisher,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3fe286bc-ad4b-4224-9fe9-955108e6fb33,Inbound,Order Related,Order status enquiry,,,,12/08/2023 21:03,12/08/2023 21:09,12-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
3568d3e0-aa1b-429e-830a-21805ab9262e,Inbound,Returns,Return request,,,,13/08/2023 01:06,13/08/2023 01:16,13-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
7f4fec4d-a426-40cb-a4ce-d5542cb78fac,Inbound,Returns,Fraudulent User,,8bb0f662-fcc0-45ff-927b-85b41420bd5a,31/07/2023 22:12,11/08/2023 00:33,11/08/2023 00:36,11-Aug-23,TEZPUR,LifeStyle,299,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
94382545-cb4e-462e-8288-a0cbc2deceef,Inbound,Returns,Reverse Pickup Enquiry,Fully devoted towards work.,b595358f-43bf-41f1-a74a-3ebff55d3992,10/08/2023 02:23,11/08/2023 07:56,11/08/2023 11:52,11-Aug-23,NEW DELHI,Books & General merchandise,65,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
5c10ea4d-c989-4860-b3dd-cd00acd88b92,Inbound,Order Related,Delayed,,bdbcc37f-181a-4bd3-909d-47e953374a49,06/08/2023 23:22,12/08/2023 13:36,12/08/2023 13:38,12-Aug-23,RAISINGHNAGAR,Electronics,999,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
26feaa22-669f-4086-a8bc-364ced3a0fad,Inbound,Returns,Wrong,,,,12/08/2023 07:03,12/08/2023 07:27,12-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
3a32a963-1176-4cc5-b0cb-6eb48c5dfd30,Inbound,Returns,Return request,Good,,,12/08/2023 15:29,12/08/2023 16:10,12-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
9c40de1b-c6e8-4b49-b30c-8a03542bdf24,Email,Refund Related,Refund Enquiry,Very Friendly your acsecutive nice to talk to u .,,,12/08/2023 17:30,12/08/2023 17:33,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
6a5bfa10-f2d2-4c1a-aecb-585b681a00b5,Inbound,Refund Related,Refund Enquiry,Good,,,12/08/2023 19:23,12/08/2023 19:24,12-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
696b3b3b-f500-40cc-9a91-f41070bc746f,Inbound,Returns,Return request,,,,12/08/2023 23:41,12/08/2023 23:43,12-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
baab744a-13f4-424c-93f2-36d7c2020582,Inbound,Order Related,Installation/demo,,38890e2f-5334-48f7-a3a8-db464721240a,04/04/2022 19:54,10/08/2023 21:29,11/08/2023 08:44,11-Aug-23,JAMSHEDPUR,Home Appliences,27990,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
277d8e4a-2aed-45fe-a1eb-09ae778d3935,Inbound,Returns,Reverse Pickup Enquiry,,29de06bb-4efa-4679-8c99-3c0cd46c4d75,06/08/2023 08:08,11/08/2023 21:29,11/08/2023 21:31,11-Aug-23,SULTANPUR,LifeStyle,257,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
045b8636-6e38-46fe-845e-ec944b5b84b2,Inbound,Returns,Fraudulent User,,200d27d7-8090-4365-9366-c96b2c223bbd,09/08/2023 10:52,11/08/2023 21:39,11/08/2023 21:43,11-Aug-23,AURANGABAD,Books & General merchandise,9,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
b4e3f5ce-c853-4470-8cbc-74b928cf4008,Inbound,Payments related,e-Gift Voucher,,,,12/08/2023 06:36,12/08/2023 06:43,12-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
360b8e40-5db0-46b4-a8e0-f989594413a4,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:45,12/08/2023 09:46,12-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
71bc7d72-c95a-472d-a1b6-d0d297ee0581,Outcall,Returns,Damaged,Coustomer care not supported very bad experience ,,,12/08/2023 13:42,12/08/2023 14:04,12-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
b5fb133b-71dc-4db2-b9cd-8397dd38d628,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:32,12/08/2023 11:39,12-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
ddcc7443-22e0-45f3-b38f-b2bfb1bbda9d,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:28,12/08/2023 14:30,12-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
3166f893-094c-4cf5-8d4d-f171f43ad7d5,Inbound,Returns,Technician Visit,,,,12/08/2023 16:09,12/08/2023 16:12,12-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
de8058e6-8335-44b6-9c59-9e5e786050de,Outcall,Returns,Return request,,,,12/08/2023 19:22,13/08/2023 11:05,13-Aug-23,,,,331,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
28e9341e-6ee9-49e0-9c0b-f1cff7f5542a,Outcall,Order Related,Invoice request,,,,12/08/2023 23:41,12/08/2023 23:48,12-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
e1492f94-afd0-4224-9435-ab0248b33e12,Inbound,Order Related,Order status enquiry,Worst service by Shopzilla and customer executive. Orally mentioned product will be delivered in 3 days. But I\u2019m ticket he mentioned as 7 days to deliver. Waste customer executive.,ff17d11c-942e-421a-af8f-d61cf9cb846e,08/08/2023 23:04,10/08/2023 23:43,11/08/2023 07:34,11-Aug-23,HYDERABAD,Electronics,1399,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
ff7ac6a1-9852-4db5-9003-42e52411b6da,Inbound,Returns,Return request,"When the product is defective and not comfortable, please make arrangements for purchasing different products or refund facilities. Instead of replacing same product. ",777f5fcf-6c90-4bb0-a2c6-ea214a2823c5,08/08/2023 17:39,12/08/2023 11:43,12/08/2023 11:44,12-Aug-23,BANGALORE,Electronics,1499,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
95c462c8-6af8-4be3-8681-ce96562ff337,Inbound,Returns,Reverse Pickup Enquiry,,e7a88cae-5a7f-4068-a295-873995dfad52,03/08/2023 19:29,11/08/2023 18:56,11/08/2023 19:05,11-Aug-23,ENGLISH BAZAR,LifeStyle,1724,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
552b1e76-4efe-467e-b126-b158c695f748,Email,Returns,Reverse Pickup Enquiry,,ce326f63-f370-4fe4-a83d-47c8a063c912,05/08/2023 21:51,12/08/2023 18:00,12/08/2023 18:01,12-Aug-23,BAHRAICH,LifeStyle,2039,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
4f0d832d-24f7-44e9-be77-2c8153deac3a,Outcall,Returns,Return request,Good customer support ,261cce7c-a22e-4594-a916-af842a3998a3,09/08/2023 16:55,11/08/2023 21:49,11/08/2023 21:52,11-Aug-23,PATRATU,Books & General merchandise,494,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
24da69e2-4939-4d88-b3a1-74a47e77f997,Outcall,Refund Related,Refund Related Issues,Ok,,,12/08/2023 08:34,12/08/2023 08:56,12-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
35dc7dfd-54bc-4675-a1d6-b87d531bb9db,Inbound,Returns,Missing,It's more convenient that they call back ....thnk u Shopzilla ,,,12/08/2023 08:53,12/08/2023 08:57,12-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
a66a6e5c-a32c-43b1-8d0f-775526589b67,Inbound,Returns,Return request,,,,12/08/2023 15:30,12/08/2023 15:38,12-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
15a855da-acdf-4772-b32d-2fd0ca682ed3,Inbound,Order Related,Order status enquiry, no delivery on time every time is delaye ,,,12/08/2023 19:47,12/08/2023 20:07,12-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d36b8743-3fbc-4904-87ff-242329e3a7cf,Inbound,Order Related,Delayed,,,,13/08/2023 00:13,13/08/2023 00:17,13-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
bd12aad6-855b-488b-adb1-44d23dd9962a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:43,13/08/2023 11:44,13-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
9f494767-efff-483f-94c2-b38e20ab671f,Inbound,Returns,Technician Visit,,,,13/08/2023 12:31,13/08/2023 12:34,13-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
80d4202d-f5ed-464b-866a-ce8686dae5b0,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:16,13/08/2023 23:03,13-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
bf5e086e-180d-452d-a063-b60025b5d9ae,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 16:56,13/08/2023 17:25,13-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
dfb38ba4-ca8d-45f6-bcae-f22ab0425168,Inbound,Refund Related,Refund Enquiry,,43a3cc44-ec3a-410e-9f40-3edb034fd88f,03/08/2023 21:55,11/08/2023 17:47,11/08/2023 17:49,11-Aug-23,KRISHNAGAR,Home,122,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,4
b26808ad-c7f2-4461-8ca6-5a5c67442767,Outcall,Order Related,Delayed,,e5cd07e8-b106-408b-9074-d806aadff22d,03/08/2023 14:40,13/08/2023 15:51,13/08/2023 16:39,13-Aug-23,BIHAR SHARIF,Mobile,19999,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
324be8aa-76e1-4049-a16f-cebd9476e6a1,Inbound,Returns,Reverse Pickup Enquiry,Very good ,fa7b2491-b99b-4df7-882f-8e4785f9bbf6,04/08/2023 20:32,12/08/2023 20:12,12/08/2023 20:17,12-Aug-23,MOTIHARI,Books & General merchandise,499,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
a41098fb-2aa7-4cd5-a870-301cfedf396b,Inbound,Returns,Fraudulent User,,ce13134d-0978-4119-9af5-80122ff39a7c,08/08/2023 18:56,11/08/2023 10:55,11/08/2023 10:58,11-Aug-23,KOLKATA,Books & General merchandise,336,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
2b769e7a-5e44-45cf-b9e8-7664a60d8bfa,Outcall,Returns,Return request,"This lady disconnected my call and no resolution provided to me.behaviour not good and bad experience no ethics, idiot person 1st time I'm talking give a complain regards this lady",522da71f-f11d-4b0b-99e5-f99eb16d1a9d,08/08/2023 02:39,11/08/2023 12:05,11/08/2023 12:15,11-Aug-23,CUTTACK,Books & General merchandise,176,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
809bb22c-b5f1-43b4-85b3-7bbd7ba8462c,Inbound,Order Related,Seller Cancelled Order,,86312635-8931-4337-a02d-177285a3d8b9,10/08/2023 07:14,11/08/2023 13:44,11/08/2023 13:46,11-Aug-23,BHUBANESWAR,Books & General merchandise,225,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
84cace1d-a9da-4046-9fe3-cf55c86a0f3a,Outcall,Returns,Reverse Pickup Enquiry,,01b0bd8c-2ea1-4908-9195-6eec8a59cd7e,02/08/2023 22:43,11/08/2023 14:21,11/08/2023 14:22,11-Aug-23,BANGALORE,LifeStyle,499,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
403e1fac-2dfc-4a3e-bfc9-d64152507c52,Inbound,Returns,Fraudulent User,,d0feb575-4780-4500-819d-8af4957e2100,03/08/2023 08:46,11/08/2023 17:21,11/08/2023 17:39,11-Aug-23,SINGUR,Home Appliences,1209,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
80291cab-3724-4579-b5f7-9bb3db882bc7,Inbound,Order Related,Installation/demo,,,,12/08/2023 09:38,12/08/2023 11:32,12-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,1
b29f1a4b-076f-453f-a5fc-d332f24e7029,Outcall,Returns,Return request,,,,12/08/2023 16:28,12/08/2023 16:34,12-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
adcaec0d-18d3-44ee-825d-89359e6ff007,Inbound,Order Related,Invoice request,,,,12/08/2023 17:36,12/08/2023 17:41,12-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
01de61a4-af23-48d4-9362-82384ebdc9eb,Inbound,Cancellation,Not Needed,,,,12/08/2023 18:05,12/08/2023 18:08,12-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
69d020aa-60a1-4f56-8927-ffcc41be950b,Inbound,Returns,Reverse Pickup Enquiry,Customer service Is good,,,12/08/2023 20:11,13/08/2023 06:46,13-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
e3655bbd-ab8d-4056-85e6-dcbc24b312a4,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 18:43,13/08/2023 20:04,13-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
57fa86c0-2a28-4fb3-a7a4-32c2380bc23b,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:57,13/08/2023 18:57,13-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
0d5339c2-40b1-4c32-852f-09fb4c3827c7,Inbound,Returns,Missing,,,,13/08/2023 19:42,13/08/2023 19:46,13-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
523d7b98-f1b9-4771-9d96-ccf26e642f0a,Inbound,Payments related,Wallet related,,,,13/08/2023 22:54,13/08/2023 23:45,13-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
4ba26f66-ed56-4a0f-bad2-e8297286e2f9,Inbound,Returns,Return request,,74065b68-be57-4617-9c2f-23727ad41507,30/07/2023 12:34,12/08/2023 11:46,12/08/2023 12:09,12-Aug-23,CUTTACK,Electronics,1199,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,3
a84b1bdc-3cd9-440c-aea7-40780f10caab,Inbound,Order Related,Delayed,,6bc8d281-35d0-426a-9251-34dd27a93fce,01/08/2023 23:41,13/08/2023 12:47,13/08/2023 13:23,13-Aug-23,SURENDRANAGAR,Books & General merchandise,386,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,4
38e3fbb4-5fcd-4875-8c41-fb734fcbe243,Inbound,Returns,Fraudulent User,,,,12/08/2023 22:09,12/08/2023 22:28,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4d03afc9-cd6e-4d73-a344-0a6bcd1b7eca,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 13:08,13/08/2023 13:08,13-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
47e83f3a-9348-4f0a-887d-2137d9aa63d1,Inbound,Order Related,Delayed,Very poor ,,,13/08/2023 16:41,13/08/2023 16:51,13-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,1
fc2e450c-80dc-41f8-9d77-b3045e1d4d75,Inbound,Returns,Return request,,,,13/08/2023 18:48,13/08/2023 18:57,13-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
f790d0b4-4480-4fd7-b581-5bd914839df3,Email,Order Related,Delayed,Good Service ,daebbf51-7ddd-4d65-9b35-97a1a17abf0a,03/08/2023 13:09,12/08/2023 16:04,12/08/2023 16:08,12-Aug-23,SURAT,LifeStyle,299,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
17e12ed6-accb-4a02-a219-544e85eeaf62,Inbound,Order Related,Invoice request,,ac690387-a1ed-499a-a513-be036cef5a1b,23/05/2023 21:04,11/08/2023 08:15,11/08/2023 08:20,11-Aug-23,KISHANGARH,Electronics,999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
a3e98b4c-54ab-4648-8132-ccd0d0646ea9,Inbound,Returns,Fraudulent User,,6e94dad9-ee12-4713-873f-be41fad221ce,06/08/2023 20:31,11/08/2023 10:04,11/08/2023 13:09,11-Aug-23,GHAZIABAD,LifeStyle,2309,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
8faac740-d649-46d4-8447-8c7c494a737b,Inbound,Returns,Return request,,4c7e629f-5186-4d0d-ae48-f1760cada028,04/08/2023 22:36,11/08/2023 15:07,11/08/2023 15:21,11-Aug-23,BHOPAL,LifeStyle,367,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
8be60d1d-4254-41c7-8d9b-0906fb7f9e19,Inbound,Returns,Reverse Pickup Enquiry,,8df3e11a-ac8c-4d95-8430-d0c67bdcdc94,04/08/2023 14:40,11/08/2023 18:16,11/08/2023 18:55,11-Aug-23,MUZAFFARNAGAR,LifeStyle,479,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
59add8ea-a064-41b6-85c6-299793072808,Inbound,Returns,Exchange / Replacement,,8620d27e-40ab-49dc-b3e4-26f1ddae57d0,05/08/2023 14:20,11/08/2023 23:01,11/08/2023 23:32,11-Aug-23,ROURKELA,Mobile,14999,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
91b5d4a4-0b31-4b83-869c-7d629e722c93,Inbound,Returns,Reverse Pickup Enquiry,Boring to hear one thing repeatedly ,,,12/08/2023 13:33,12/08/2023 13:34,12-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
4dc6fcd8-c313-4bab-99db-27abbd5b951d,Inbound,Returns,Return request,Good ,,,12/08/2023 17:56,12/08/2023 17:59,12-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
aad83535-e585-44d6-b200-448eb1d841af,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:37,12/08/2023 18:40,12-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
339a9856-d97c-4e2c-8317-1581e7b1cc8e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:46,12/08/2023 22:57,12-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
b0a94960-0550-4349-8934-c71e2d4cafae,Inbound,Returns,Reverse Pickup Enquiry,Bahut badhiya ,,,13/08/2023 12:56,13/08/2023 13:11,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
396b67bc-fa66-4b60-8307-8f14e5e5ad77,Outcall,Order Related,Seller Cancelled Order,,c977d719-32af-438a-b86e-c67797071db1,07/08/2023 18:13,11/08/2023 11:45,11/08/2023 11:56,11-Aug-23,KANPUR,Books & General merchandise,65,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
0b2f41d4-830e-4b23-96af-80be712ad64b,Inbound,Order Related,Order status enquiry,No need to improve,646a150e-711f-48ec-b65b-7cfd11735aa1,07/08/2023 18:03,11/08/2023 19:47,11/08/2023 19:47,11-Aug-23,SASARA,Books & General merchandise,398,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
b8a2f8e3-fbca-448a-9222-84341ddac1a4,Inbound,Returns,Reverse Pickup Enquiry,,4fe69fb5-6551-45a9-985a-be6c6c8c6f13,05/08/2023 19:13,11/08/2023 18:47,12/08/2023 14:51,12-Aug-23,BARH,LifeStyle,712,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
f5533fc3-b3a6-419d-be7e-d4e6336f2e4b,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 07:25,12/08/2023 16:34,12-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a22100f2-4ae9-4af1-b5fe-85c7b53cbb7a,Inbound,Returns,Fraudulent User,Customer care service person was so kind and helpful to me.so convenience to me ,,,12/08/2023 08:56,12/08/2023 08:58,12-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
d0c60449-c86a-4cde-a1fe-abab37cc9ffd,Inbound,Order Related,Delayed,,,,12/08/2023 17:55,12/08/2023 18:13,12-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
c5b8bd01-53ad-4a5f-9175-484f5c7f1e3a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 01:23,13/08/2023 01:24,13-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
73c1ef55-f238-4073-9d36-d8a459f82b23,Inbound,Refund Related,Refund Enquiry,Good,c2b49b64-be95-4f85-8af0-d115dbc5167d,05/08/2023 21:09,11/08/2023 09:55,11/08/2023 13:58,11-Aug-23,JAIPUR,Electronics,452,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
22c7669e-524b-4136-ba1d-9864aa530ed9,Inbound,Returns,Fraudulent User,,8a991de1-a8d5-4343-b7ca-3a2a921f7708,07/08/2023 11:01,11/08/2023 16:19,12/08/2023 12:00,12-Aug-23,BOKAJAN,Books & General merchandise,409,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
d8b4d986-8a1f-4ef8-944a-aeb2f328eb56,Outcall,Returns,Return request,,a239c7ff-dda9-4445-9070-8c404076bfa9,03/08/2023 01:47,11/08/2023 02:41,11/08/2023 02:43,11-Aug-23,MUMBAI,LifeStyle,1699,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
949de5e3-9a4a-4b04-a70b-cf6d779dc1a3,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 13:10,12/08/2023 13:13,12-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
2a872637-b3cc-4557-8bb1-79374be1d197,Inbound,Returns,Return request,Nice,,,12/08/2023 17:36,12/08/2023 17:39,12-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
e06d2c86-79b9-4e03-bc7e-f17805410abf,Inbound,Returns,Fraudulent User,,,,13/08/2023 11:01,13/08/2023 11:25,13-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
85b550c4-e0f4-479d-9f35-1b0ee67b8154,Inbound,Product Queries,Product Specific Information,"I was unable to get grocery delivery on my pincode 584122 past from 2 months. I don't know the issue with seller or corrier partner. What ever it may be, I want grocery delivery to my pincode. I am regular customer of Shopzilla past from 5 to 6 years. Please take my concern, hope I will get resolution early. Thank you. ",,,13/08/2023 20:11,13/08/2023 20:15,13-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
00e11186-b32e-4a84-b0df-9e6d5a199358,Inbound,Returns,Return request,Return service is not flexible ,b8e5144a-87db-4972-9ede-6291153d4f21,24/07/2023 16:47,11/08/2023 11:26,11/08/2023 13:19,11-Aug-23,BALRAMPUR,Electronics,999,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
678efe79-7cde-42e9-8ed2-c2b0afc1ab98,Inbound,Order Related,Order status enquiry,I connected Shopzilla customer service several times regarding the delivery of my lenovo loq laptop but there's no improvement in delivery timeline i want my product earlier from the date of delivery but you not help me after my request i am very dissatisfied with the delivery and customer service of Shopzilla next I think twice before buying anything from you very poor logistic services ,ad922cce-6ff6-4e69-ad72-91a1c646087b,03/08/2023 11:05,11/08/2023 15:49,11/08/2023 15:54,11-Aug-23,SAHARANPUR,Electronics,78990,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
cab6eb20-1c46-4045-a884-ab8fd1ad8cb7,Inbound,Order Related,Order status enquiry,,74159961-a2f6-4c75-a4fd-fb522a9e6399,06/08/2023 10:56,13/08/2023 12:50,13/08/2023 12:51,13-Aug-23,SATARA,LifeStyle,498,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bdfc07a5-0538-4ceb-ac4e-bf351c16a440,Inbound,Order Related,Priority delivery,???? ??? ??? ?? ????? ?? ???? ??? ?? ?? ???? ??????? ??? ??? ?? ?????? ??? ?? ????? ???????? ????? ?? ???? ??? ?? ??????? ??? ??? ??? ???? ??? ??? ?? ???? ??? ???? ??? ??? ?? ?????? ??? ?? ??? ?? ?????,5beb92cf-e04a-41f5-ac42-de15f9ac2036,10/08/2023 20:03,13/08/2023 12:22,13/08/2023 14:37,13-Aug-23,PURNIA,Mobile,13499,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
2eb66e93-49fc-49a2-8879-f8af24c464b5,Inbound,Returns,Reverse Pickup Enquiry,Auto cancel is very bad ,7940c460-211b-4757-a206-9ae4f613c7dc,28/07/2023 17:50,11/08/2023 07:29,11/08/2023 07:51,11-Aug-23,KISHANGANJ,Home,1299,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
d9f2ac8b-8f4b-442e-b453-3871a0045bdd,Inbound,Order Related,Delayed,,,,12/08/2023 01:12,12/08/2023 01:15,12-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
45854959-a82e-4761-ab5a-706013caa6a8,Outcall,Cancellation,Not Needed,Madem thanks ,,,12/08/2023 15:06,12/08/2023 15:09,12-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
5c9dda18-3b8a-4f0b-951e-cf62ce599b99,Outcall,Returns,Return request,Overall good,,,12/08/2023 15:10,12/08/2023 15:19,12-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
ab03abcd-e93a-400e-8fa1-a39c52bd6778,Inbound,Order Related,Priority delivery,,,,12/08/2023 16:23,12/08/2023 16:24,12-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
4f9ca596-3053-4c9e-b962-beed9c5aabd1,Inbound,Order Related,Order status enquiry,,,,12/08/2023 17:42,12/08/2023 18:03,12-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d26ec6d4-ab0e-4ccb-b0b0-711e84b5905d,Inbound,Returns,Return request,,,,12/08/2023 20:32,12/08/2023 20:34,12-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
b805d9ef-18f1-4654-83f0-28bfebf74b25,Inbound,Order Related,Installation/demo,,,,13/08/2023 11:42,13/08/2023 12:21,13-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
d664ac64-b0e4-4fb3-ad79-27cdeb522da5,Inbound,Order Related,Delayed,,,,13/08/2023 12:12,13/08/2023 12:20,13-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
bf5443ed-498c-47d1-b582-01a7f8e764f6,Inbound,Returns,Reverse Pickup Enquiry,Material return process required same as delivery process.,,,13/08/2023 13:29,13/08/2023 13:47,13-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,3
cf7f5672-5150-49b6-87f1-51caccd5cf4e,Outcall,Order Related,Installation/demo,Non relavant solutions ,,,13/08/2023 15:51,13/08/2023 16:04,13-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bcc6c608-5105-47c5-aff3-bc86d45ea65a,Inbound,Cancellation,Not Needed,,3c4ad6d5-b531-4fd9-899e-7e11d05ea24d,04/08/2023 20:04,11/08/2023 20:42,11/08/2023 20:49,11-Aug-23,VIDISHA,Mobile,9999,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
3164f7bd-a28c-4064-bd3a-e0bdd77d5a09,Inbound,Returns,Return request,Very good ,4ac403a5-fc91-4442-9a72-fcd2e26f9170,06/08/2023 16:30,11/08/2023 21:55,11/08/2023 21:59,11-Aug-23,HYDERABAD,Electronics,1699,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
bb466989-0f8e-4973-9219-fee559ff1f01,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 08:21,12/08/2023 08:28,12-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
045006d3-1479-46e9-af27-bd2b6770af10,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:18,13/08/2023 15:22,13-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
528cc862-35b6-4aa6-bf8e-422de4e40f72,Email,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:19,13/08/2023 19:32,13-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
7eaa1470-b4f4-4b88-8d28-b8e8a1f740fa,Inbound,Cancellation,Return cancellation,,,,13/08/2023 20:00,13/08/2023 20:04,13-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
e84f1c37-0d72-4438-8b0a-193240907fd3,Inbound,Returns,Service Centres Related,Vartalap to bohut achha huaa par resolve nhi huaa,00c95da7-ef81-4463-9b4c-98c83962ef3a,,09/08/2023 10:12,11/08/2023 09:08,11-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
99fd5441-f6c6-4c46-8516-517e0ee95021,Inbound,Refund Related,Refund Related Issues,,3af70e2c-8a54-409d-bcca-16f99a43a937,19/07/2023 16:50,11/08/2023 11:07,12/08/2023 01:14,12-Aug-23,NARASARAOPET,Mobile,11999,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
d8da7b24-0a3c-48e6-a266-2e0a8559d9a9,Inbound,Returns,Return request,,fc38e9ba-b3cf-4526-bf5d-0e90b69cb68b,29/07/2023 06:59,12/08/2023 12:28,12/08/2023 23:21,12-Aug-23,PATTAMUNDAI,Electronics,1499,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
1edd4335-ddb1-4e26-a28d-ad89dac5f024,Inbound,Returns,Return request,No thanks,7d6db0e4-252e-4642-95d2-081cd1f3e8e5,04/08/2023 00:17,11/08/2023 08:39,11/08/2023 08:41,11-Aug-23,MUKTSAR,LifeStyle,6027,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,4
b248bd4a-b00f-4d30-93b9-69593f803acb,Inbound,Product Queries,Product Specific Information,Very helpful this dear mam thanku??,,,11/08/2023 09:40,11/08/2023 09:46,11-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
3d693f89-cfa1-4d0d-98a2-b5c2b0a1c158,Inbound,Returns,Reverse Pickup Enquiry,,2f8ba66d-0e13-4002-8a9f-5b0649735226,07/08/2023 21:45,11/08/2023 12:12,11/08/2023 12:15,11-Aug-23,MUMBAI,LifeStyle,484,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
e98e6886-33b4-43b9-80ef-20df651c6e4b,Inbound,Refund Related,Refund Enquiry,,0e1e9f3e-92f3-45aa-b87d-dc41d6c63ebe,04/08/2023 11:33,11/08/2023 13:30,13/08/2023 11:56,13-Aug-23,DHANBAD,Home,15,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
2cb49849-890b-41c9-889e-277bcb209488,Inbound,Feedback,UnProfessional Behaviour,,c7c9912a-88f6-4e5c-9156-b6f85f6c9a97,25/06/2023 14:12,11/08/2023 13:27,11/08/2023 13:33,11-Aug-23,RAMGARH,Electronics,1399,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a1ecc0e3-1bac-4066-ab16-06b79ea85bea,Inbound,Returns,Reverse Pickup Enquiry,,72e96ad1-e9a7-4433-85c8-016d0648e177,24/07/2023 08:10,11/08/2023 16:29,11/08/2023 16:30,11-Aug-23,GHAZIABAD,Electronics,999,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
49914cc4-83a8-47a4-bad2-9d62ef55a934,Inbound,Returns,Reverse Pickup Enquiry,,533097ce-8d77-41fc-b7cd-54bed238faed,05/08/2023 22:35,11/08/2023 18:20,11/08/2023 22:55,11-Aug-23,DHULE,LifeStyle,1949,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
8fcd9fdd-f9d3-4801-8a34-d38f9357242f,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,13/08/2023 11:18,13/08/2023 11:21,13-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eae63384-6975-4dcf-94ca-e2b4fd532104,Email,Order Related,General Enquiry,,,,13/08/2023 13:22,13/08/2023 13:23,13-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,4
ef0f8bb6-3f4b-49ea-beaa-75a8f952e962,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:11,13/08/2023 17:24,13-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
46ac511e-0845-4dea-b170-886cfa05d1c0,Inbound,Returns,Service Centres Related,,597960a7-39b6-460d-ae3d-c9e4f0dfdea0,16/07/2023 18:16,13/08/2023 11:46,13/08/2023 14:47,13-Aug-23,VIRAR,Electronics,589,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
a3a9015a-eb1b-408b-832f-8c4273933a89,Inbound,Returns,Reverse Pickup Enquiry,,0f7ab3d6-2514-4a70-8b09-c0820b977a19,03/08/2023 17:11,11/08/2023 23:37,11/08/2023 23:45,11-Aug-23,MASLANDAPUR,LifeStyle,279,,James Mcgee,Madison Kim,John Smith,>90,Morning,4
69cecd37-4774-4c29-a509-ed455c1c89eb,Inbound,Returns,Service Centres Related,,da12e3b7-9988-4d22-b22e-9d2ed47b536b,17/07/2022 13:38,11/08/2023 14:42,11/08/2023 14:47,11-Aug-23,MUZAFFARPUR,Furniture,9490,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
662504a3-25ca-45f3-b54b-1bdcf3d098b1,Inbound,Order Related,Order status enquiry,whenever date is finalized for delivery in this date delivery will be done...,50045112-a39c-4cdb-89a2-09f0a9d1cb9d,10/08/2023 17:34,11/08/2023 22:33,11/08/2023 22:58,11-Aug-23,PATNA,Mobile,12975,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
30b96f68-db12-4456-9c7c-1d33aed82c59,Inbound,Order Related,Delayed,,c7d2d2e7-4319-4b7e-a82c-4d6a23d67b8f,10/08/2023 18:14,11/08/2023 23:23,12/08/2023 09:40,12-Aug-23,SHYAMNAGAR,Books & General merchandise,68,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
d509ae89-8549-4a24-879a-d678ca8cbace,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:58,12/08/2023 10:29,12-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,3
511f828b-121f-437a-8d51-d5b356f6c381,Inbound,Returns,Reverse Pickup Enquiry,Expecting right solution ,,,12/08/2023 13:37,12/08/2023 14:01,12-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
470fb83a-49df-4b7e-894b-97641bc6e260,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:03,12/08/2023 19:43,12-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
82024d95-6c9c-45bd-acfa-8a54bb19388f,Inbound,Returns,Service Centres Related,,,,12/08/2023 20:50,12/08/2023 20:51,12-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
ecb8a2bc-5ca9-4105-88d5-b39e38754653,Inbound,Product Queries,Product Specific Information, Every thing is fine by ShopzillaBut there is a issue on while reedming something what i purchased  ,,,13/08/2023 17:46,13/08/2023 17:52,13-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
f362868e-6c1d-4e86-bdab-9a67806bc645,Inbound,Order Related,Order status enquiry,Plz try to understand customer\u2019s concern rather than telling details which we could also see on the app\u2026.,,,13/08/2023 22:00,13/08/2023 22:00,13-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
95e980d9-09d6-4134-a1db-ed9fa4e36bcb,Inbound,Order Related,Delayed,GOOD,be5d8bbc-6207-4600-8961-cdd215c1d427,06/08/2023 20:34,11/08/2023 00:20,11/08/2023 00:21,11-Aug-23,CHENNAI,Electronics,12099,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
a324b010-e1d3-4623-8689-09a7916a4a43,Inbound,Returns,Reverse Pickup Enquiry,Your support is bad,dedfcfbe-c968-46e1-8e5f-eeb56c157194,28/03/2023 08:59,11/08/2023 15:18,11/08/2023 15:20,11-Aug-23,BARMER,Electronics,1799,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
9ed6e3f2-9a2f-4754-bdea-cdbb19212948,Inbound,Returns,Missing,,4704a1c5-fc92-42b8-9f82-cd389d9bfd92,04/08/2023 00:20,11/08/2023 18:19,11/08/2023 19:08,11-Aug-23,KOLKATA,Books & General merchandise,179,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
246dda79-750e-40bd-8db4-1b4233924c76,Inbound,Returns,Wrong,Easy and to reach out merchant ,c2b3ab8f-864c-4265-8018-2bb7d8ad10af,08/08/2023 02:22,11/08/2023 21:49,12/08/2023 10:34,12-Aug-23,THANE,Books & General merchandise,950,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
6aee399b-56b8-44aa-8a61-6a350c43723b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:07,13/08/2023 07:36,13-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
36628464-39bb-4908-821e-a9c884de5013,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:56,12/08/2023 22:07,12-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
549db633-5924-4761-9471-202596f342ed,Inbound,Order Related,Delayed,Totally satisfied ,,,13/08/2023 06:55,13/08/2023 06:57,13-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
5071b4b4-ccb8-4b96-ae22-1b4e4f34abf1,Inbound,Feedback,UnProfessional Behaviour,,a58d36e6-f33c-48c0-98ac-621975a463d4,09/07/2023 16:56,11/08/2023 18:51,11/08/2023 18:55,11-Aug-23,ALIBAG,Home,502,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
80a61621-b1a7-4333-8d2a-ad4648da743e,Inbound,Returns,Return request,Very good,84fd0c9b-4333-4749-82d0-63ca81dfe5eb,02/08/2023 08:32,11/08/2023 08:30,11/08/2023 08:32,11-Aug-23,ARRAH,Electronics,999,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
676abbc8-d630-4a62-aaf6-cbcfb59af47b,Inbound,Returns,Reverse Pickup Enquiry,Good conversation with executive ,17e4b411-f952-49b2-857e-628015c3b861,01/08/2023 00:04,10/08/2023 20:50,12/08/2023 14:58,12-Aug-23,INDORE,LifeStyle,361,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
eed4c552-5f5c-4af0-bcce-279596ecc721,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 23:27,11/08/2023 23:41,11-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,3
a290cf5d-6f8a-4092-9689-1a95828d9ac0,Inbound,Returns,Return request,,,,12/08/2023 19:59,12/08/2023 20:42,12-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
5823db75-9d7c-477f-9006-d41140fa8030,Email,Returns,Service Center - Service Denial,,,,13/08/2023 12:38,13/08/2023 12:42,13-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
18734cab-4a70-4831-9a33-f9d7fd3b6a92,Inbound,Order Related,Delayed,He can\u2019t slove my quarry. ,33bbf01b-83be-4ea9-b967-7f4c202bc38d,30/06/2023 01:06,10/08/2023 23:03,11/08/2023 10:28,11-Aug-23,BHUBANESWAR,Home Appliences,32490,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
724d8802-e521-4f15-b2f2-213f84704b45,Inbound,Order Related,Order status enquiry,,cea2e8d2-c7e0-41ec-b7af-879c48935a83,07/08/2023 19:08,12/08/2023 09:03,12/08/2023 09:14,12-Aug-23,DAUSA,Home Appliences,17490,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,1
272ddd88-b8e4-4463-83de-5efe985b576c,Inbound,Returns,Fraudulent User,audit this call please,19746bc0-8a1c-4348-bc5e-791147988943,27/07/2023 11:08,12/08/2023 16:16,12/08/2023 16:16,12-Aug-23,JAIPUR,LifeStyle,1599,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
41eae8a7-b692-49c6-b35b-3c943318c9c2,Inbound,Order Related,Installation/demo,,07f1c3b9-4078-4a11-bbc1-db3ff65c1e81,04/08/2023 21:41,11/08/2023 14:43,11/08/2023 16:04,11-Aug-23,FARIDKOT,Home Appliences,8499,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b97a3fb2-b9d0-40ea-b113-2b76ec6cf943,Inbound,Returns,Wrong,,affbbd93-a67f-4860-9d61-420389fb6bdb,06/08/2023 10:37,11/08/2023 16:07,11/08/2023 16:11,11-Aug-23,SAMASTIPUR,Electronics,3194,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
ff2892dc-9b54-4ccc-8c22-7bc2e2c4ef3c,Outcall,Returns,Return request,,211585fe-2387-49fb-bc1f-5fa6d359d5f3,05/08/2023 22:05,13/08/2023 14:17,13/08/2023 15:52,13-Aug-23,ALLAHABAD,Electronics,999,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
d2e8b54a-140c-4a3e-8c3b-b70bbb43e6e6,Inbound,Order Related,Delayed,give more importance for customer supports,e8e3f271-c6a2-44de-9d3a-b9666b44a3b7,07/08/2023 23:28,11/08/2023 22:09,11/08/2023 22:19,11-Aug-23,ERNAKULAM,Books & General merchandise,251,,Nicole Patel,William Park,John Smith,31-60,Evening,5
2c1f7704-f2c3-43de-89f6-fab6d85e4b94,Inbound,Order Related,Order status enquiry,,,,12/08/2023 22:57,12/08/2023 22:58,12-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
541f2fda-670b-4d37-a64e-d1cd8a3fa12a,Inbound,Cancellation,Not Needed,,,,12/08/2023 21:33,13/08/2023 10:38,13-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,1
7ae1711a-a79f-4bf6-87b4-151d1ca0619f,Inbound,Returns,Damaged,Good ??,,,13/08/2023 08:58,13/08/2023 09:08,13-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
aa4ccfa5-458a-43a2-802d-41aed338357b,Inbound,Returns,Return request,,,,13/08/2023 12:34,13/08/2023 12:36,13-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
6ebb733b-8b28-4c7d-a267-1d7b83f0bb30,Inbound,Order Related,Order status enquiry,Please inform priorly about the delivery ,,,13/08/2023 17:07,13/08/2023 17:13,13-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
86f9915b-eca9-47b7-a23e-7d852134ee29,Inbound,Returns,Return request,,,,13/08/2023 18:16,13/08/2023 18:36,13-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
d088bc20-3290-4d79-8c8b-fbd5ac6c9bc0,Inbound,Others,Others,Good service for Shopzilla customer care and not perfect station Shopzilla in shoping no esily support for customer ,751caed8-ba0b-4591-b4ad-0517a5a030a5,25/07/2023 20:22,13/08/2023 16:11,13/08/2023 16:15,13-Aug-23,SHAJAPUR,Electronics,1579,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
38f45dee-7f74-4115-918c-56f5504206ad,Inbound,Payments related,PayLater related,After a long time I got a person (Mr.  ) who understands my problems & concern thank you so much.,,,11/08/2023 10:08,11/08/2023 10:22,11-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
120c60f4-d736-4b8b-81e6-b985e919e969,Inbound,Returns,Return request,Thanks you ,56ce9a38-4594-466c-8ac2-73a61660e7be,04/08/2023 13:50,11/08/2023 01:00,11/08/2023 01:14,11-Aug-23,BANSWARA,Electronics,999,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
20ab7ce6-8f2b-4206-a09a-07f3d75ca795,Inbound,Returns,Reverse Pickup Enquiry,???? ????? ??? ???? ????? ,41bc1741-a6cc-4e8f-8149-0dd8612029cd,02/08/2023 12:13,11/08/2023 11:24,11/08/2023 12:12,11-Aug-23,SAHARANPUR,Books & General merchandise,225,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
06355cea-c532-4ac4-a680-ce364d342715,Inbound,Returns,Reverse Pickup Enquiry,,fcf9d418-b0b0-4ad6-9841-49c13f45a3f6,03/08/2023 22:30,11/08/2023 11:47,11/08/2023 12:01,11-Aug-23,KUTTANAD,Electronics,239,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
7f8a0e37-a95f-433a-ae03-de3cef6de328,Inbound,Returns,Wrong,Very Pathetic Service.,372db826-19bc-41b0-99b3-e29edda8277d,04/08/2023 06:57,12/08/2023 12:46,12/08/2023 15:03,12-Aug-23,ASANSOL,Home Appliences,2799,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
64ed747d-e288-4d9c-b1f5-1a00f30cf713,Inbound,Returns,Reverse Pickup Enquiry,Very poor service ,26ce807a-d88e-4903-abc1-879a491f0366,22/07/2023 22:35,12/08/2023 14:20,12/08/2023 14:22,12-Aug-23,MOTIHARI,Electronics,10999,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
f43b7d0f-a922-4dab-86bf-5a1bb30619c0,Inbound,Returns,Return request,,,,12/08/2023 11:30,12/08/2023 11:38,12-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
4120d169-b725-45c0-8b74-762f659ad19e,Outcall,Returns,Exchange / Replacement,Delivery agent person obeying improvement is needed.,,,12/08/2023 17:38,12/08/2023 18:16,12-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
c1b12229-060f-459d-be16-0c55bc67b7a3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:47,12/08/2023 20:51,12-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
af5bef94-b139-490f-af09-8b5f9ec7be66,Email,Order Related,Delayed,,34f6caac-b1c9-4ef2-ad2d-717861122c6c,04/08/2023 16:17,10/08/2023 18:02,11/08/2023 14:54,11-Aug-23,HYDERABAD,Electronics,32990,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
7f60a8a9-3265-45b1-a4ac-87dee663553c,Inbound,Order Related,Delayed,,1511331f-81cc-488f-9118-544f90e02466,07/08/2023 10:10,11/08/2023 00:10,11/08/2023 00:11,11-Aug-23,HYDERABAD,Books & General merchandise,274,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
753818e0-6f9e-4e44-a5d0-1dc0448b931d,Inbound,Returns,Reverse Pickup Enquiry,,60a23229-da55-41cb-a919-1310b8c5ca14,28/07/2023 00:20,11/08/2023 12:50,11/08/2023 12:59,11-Aug-23,PUNE,Home,1719,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
4ab3b397-a1aa-494c-a84e-feecb0a7c927,Outcall,Order Related,Installation/demo,,52fddf15-6c17-44f6-a601-4c9ab628f5d5,29/12/2022 17:16,11/08/2023 15:36,11/08/2023 15:37,11-Aug-23,JANSATH,Mobile,7499,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
f39e1c33-a0a6-4594-afa6-d7933c6b1c47,Inbound,Order Related,Invoice request,,6ec17f27-a269-46ef-9f8b-43b151360b86,04/08/2023 15:59,11/08/2023 17:30,11/08/2023 17:40,11-Aug-23,JHANSI,Electronics,13999,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
10451c03-5ec5-4b9b-89ab-d39cdebaa8de,Inbound,Returns,Return request,,03db45a3-b484-4cd6-b22b-61dc3791495c,08/08/2023 23:24,11/08/2023 20:13,11/08/2023 20:14,11-Aug-23,NEW DELHI,Home,186,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
30fbd530-96d3-4f3c-acfb-6dd584215a0f,Inbound,Order Related,Installation/demo,Good ,,,12/08/2023 11:12,12/08/2023 11:15,12-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
63be2f8c-b581-41c9-a4a2-59204daf5ebf,Inbound,Returns,Service Centres Related,Worst experience ever with Shopzilla and its product PERFECT HOME BOX BED.,,,12/08/2023 14:49,12/08/2023 14:50,12-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
a15b18d9-df17-45d3-8e25-d8f0d6a8a897,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 18:48,12/08/2023 18:51,12-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
fe516431-1c62-4fbc-a2d6-b5a1f4554070,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:44,13/08/2023 12:01,13-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
a857cfd2-08df-4867-ac1f-576686399166,Inbound,Returns,Missing,,,,13/08/2023 17:42,13/08/2023 19:17,13-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
51916ba3-8325-4a13-9e6a-0e639f291fe7,Inbound,Order Related,Installation/demo,,,,13/08/2023 19:51,13/08/2023 19:53,13-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
a5d1c3e7-26b9-48f8-8bc3-ffe0c4952704,Inbound,Returns,Return request,,,,13/08/2023 21:34,13/08/2023 21:42,13-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
8c8f8ea3-3af8-49f7-bd9b-2e46fa2afec3,Inbound,Returns,Exchange / Replacement,But problem not solve ..Shopzilla not properly work on customer problem...Customer responsibility nothing!!,,,13/08/2023 23:24,13/08/2023 23:41,13-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
5181971a-1174-432d-b691-0aa65ec487af,Inbound,Order Related,Delayed,Make simple to connect to customer executive instead of long waiting cal.,a69a156d-b20e-49bc-9946-ac45d5453272,05/08/2023 16:39,11/08/2023 15:11,11/08/2023 15:12,11-Aug-23,HYDERABAD,Home,316,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
ffa513e3-d548-444c-8720-d750e532b980,Inbound,Returns,Wrong,,,,12/08/2023 09:41,12/08/2023 13:21,12-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
f3a2955f-a39a-43fd-a057-a801137cf0f0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:25,12/08/2023 11:34,12-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
f24d0c16-804f-4d54-858c-86c99a629269,Inbound,Returns,Reverse Pickup Enquiry,Support assistant partner is very polite nd mannerful talking sense,,,12/08/2023 12:27,12/08/2023 12:33,12-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
7947e5d1-80c2-484f-b153-2cad55a6dc6c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:53,13/08/2023 12:00,13-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
a1d44e5b-ae3e-4ad8-88ab-b9287c0123e6,Inbound,Returns,Return request,,,,13/08/2023 14:16,13/08/2023 18:24,13-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
635ab108-9ebe-4f9a-be6a-de6fcaf91038,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:10,13/08/2023 15:11,13-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
2c5cfe15-6186-4cd3-a98d-33098086cdcc,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 16:27,13/08/2023 19:33,13-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bdea99d4-1b82-46fc-a06d-f5f947cbf619,Inbound,Order Related,Delayed,Taking with the customer executive was really helpful.. and hope they will clear my issue really soon,,,13/08/2023 20:04,13/08/2023 20:06,13-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
9840bc58-0c1c-4440-ae35-a3fce95d0ac9,Outcall,Order Related,Order status enquiry,,,,13/08/2023 20:46,13/08/2023 21:26,13-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
f740fa31-cf6b-48eb-b159-a0480c004df0,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:12,13/08/2023 23:18,13-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
995cafd2-821f-42e2-8a58-ba0ae5e3435b,Email,Order Related,Delayed,Good ,7e1775de-cb76-4c2b-a2de-63e92dede3b2,05/08/2023 19:37,10/08/2023 11:25,12/08/2023 12:27,12-Aug-23,BARASAT,LifeStyle,331,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
a84c2ffe-3dfe-4c56-99d4-c904ac896161,Inbound,Returns,Wrong,,efa912e5-8314-4db7-9cd9-c08462a9c9b5,02/08/2023 14:26,12/08/2023 21:27,12/08/2023 21:32,12-Aug-23,DHARWAD,Electronics,1099,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
08765db3-4779-49a7-adc8-21f976843658,Outcall,Returns,Reverse Pickup Enquiry,,b6c69777-4105-492d-a482-daf60dde82e2,02/08/2023 19:04,11/08/2023 17:13,11/08/2023 18:13,11-Aug-23,BANGALORE,Affiliates,99,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,4
7664774f-d718-4ab5-b85b-2c6952fe5583,Inbound,Order Related,Delayed,,ca3593da-b315-442e-b03a-e780e18f3b87,04/08/2023 15:32,11/08/2023 21:03,11/08/2023 21:11,11-Aug-23,CHENNAI,LifeStyle,616,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
c6485ee1-eca0-4675-a3d9-fd14ea54566a,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:05,12/08/2023 18:07,12-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
b949f4fd-c22f-47a6-99de-9fa707c4c583,Inbound,Order Related,Installation/demo,,,,12/08/2023 17:02,12/08/2023 17:07,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
f2329b0c-0431-4931-8abc-066e226d39b2,Inbound,Product Queries,Product Specific Information,Gud job,,,12/08/2023 21:41,12/08/2023 21:43,12-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
5b45d04f-633d-46b3-81d7-d128eb796988,Inbound,Order Related,Installation/demo,Still dont get the realme support service,,,13/08/2023 16:37,13/08/2023 16:49,13-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
3fe78a8f-083a-446d-8e27-dab149640f5f,Inbound,Returns,Return request,,,,13/08/2023 18:48,13/08/2023 18:51,13-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
0aaf0f20-b611-4d6b-b7ae-d7a678896160,Inbound,Order Related,Unable to track,,9f79b05d-23e4-45c9-b377-b107198d39a3,15/07/2023 21:35,13/08/2023 16:18,13/08/2023 16:42,13-Aug-23,CUTTACK,Home Appliences,20300,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
c80d9ced-17ec-4233-b695-f3a0eed8ecd2,Inbound,Returns,Return request,,5fcd7fe6-a65b-4081-80b6-6640adc71e22,05/08/2023 10:42,11/08/2023 10:29,11/08/2023 10:32,11-Aug-23,LUCKNOW,LifeStyle,472,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
0eaa4860-9244-47ed-aaf2-3b94629ccf81,Inbound,Returns,Missing,Such nice support customer care ,02491b3e-3ded-484a-a2f0-7d2b8eff40b9,06/08/2023 08:54,11/08/2023 10:42,11/08/2023 12:19,11-Aug-23,LOHA,LifeStyle,581,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
2d96e056-b8ea-4898-ad1f-0ac806b040f6,Inbound,Returns,Fraudulent User,,64d97a5e-e4fe-4e91-83ce-99a03d25fac4,23/04/2023 10:43,11/08/2023 15:00,11/08/2023 16:42,11-Aug-23,BARNALA,Books & General merchandise,367,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,1
6bb2d6d3-f6fe-4d33-97fc-27effa3272ce,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:17,13/08/2023 12:25,13-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
1ba82318-f528-4dfa-8269-14bc58b5042c,Inbound,Order Related,Delayed,,,,13/08/2023 12:34,13/08/2023 12:38,13-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,2
d6f58262-3ad4-42be-ad52-893ada5ba531,Inbound,Returns,Reverse Pickup Enquiry,,400dd533-272e-4427-b0e3-e7452f394cb8,08/08/2023 14:38,11/08/2023 02:12,11/08/2023 02:46,11-Aug-23,MUMBAI,Books & General merchandise,227,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,4
3d0b86c3-4c90-4e71-b254-b86ed97eb3c1,Inbound,Returns,Fraudulent User,,d7331e7b-b98d-4c23-83fb-e3261cb2423e,16/07/2023 19:06,11/08/2023 10:52,11/08/2023 10:56,11-Aug-23,NAVI MUMBAI,Books & General merchandise,11999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
98618b6f-e1d6-4f2a-b3ab-8ed9ba675e9f,Inbound,Returns,Fraudulent User,I need to wait for 5min in IVR to reach to customer executive. The wait time can be reduced.,10a6ab57-e624-4db7-9fdf-08a780a8bf10,03/08/2023 18:41,11/08/2023 15:44,11/08/2023 15:54,11-Aug-23,BERHAMPORE,LifeStyle,3849,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
c15a8f86-ebb0-4705-a304-5a9f953fd4fd,Inbound,Returns,Fraudulent User,,15a0e1aa-5c44-495f-b349-718d664e71ee,30/07/2023 10:59,11/08/2023 16:59,11/08/2023 17:04,11-Aug-23,HANGAL,Books & General merchandise,1609,,Haley Carroll,William Park,John Smith,61-90,Evening,5
fe13b93f-e576-432c-ab62-097c5246ce73,Inbound,Returns,Fraudulent User,Good ,1214d055-6c74-4036-86bf-358d519572f4,09/08/2023 13:52,12/08/2023 00:30,12/08/2023 00:32,12-Aug-23,HOWRAH,Books & General merchandise,146,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,4
80d2a781-1b67-472b-b91a-b1eca91d0b44,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 23:21,13/08/2023 23:26,13-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
28427d0d-6509-4261-8b93-6d73dfe3534a,Email,Returns,Reverse Pickup Enquiry,Not helpful your employee,2a32a328-0ffd-4a1e-b8c5-498c4822daaf,23/07/2023 11:52,12/08/2023 15:25,13/08/2023 15:54,13-Aug-23,ALIGARH,Home,1899,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
196372f8-561c-46c8-93b5-e224dd55e27f,Inbound,Order Related,Installation/demo,,6de46220-eaee-4761-9335-256e3e7479c5,02/11/2022 10:40,11/08/2023 00:55,11/08/2023 00:58,11-Aug-23,KOTA,Home Appliences,980,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
0a71404a-a2a5-4953-ac71-c17153256a82,Inbound,Returns,Reverse Pickup Enquiry,  krne se achha   problem   gya ,fbde31fe-d8a1-49d9-a26e-b325a08fb5e5,30/07/2023 12:20,11/08/2023 08:45,11/08/2023 09:20,11-Aug-23,SURAT,Books & General merchandise,329,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
fa4ca131-34d0-4580-93be-6ec7f5e952ea,Inbound,Returns,Reverse Pickup Enquiry,,447b1d96-a985-422a-9055-67c2e6565977,21/07/2023 22:50,11/08/2023 11:22,11/08/2023 11:37,11-Aug-23,PURI,Electronics,2999,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,3
a0e2aa65-d6ca-469f-8c9b-051875668590,Inbound,Returns,Fraudulent User,Thank u ,097fa3f5-3f06-4e03-a89b-5324d4c3f94f,07/08/2023 14:29,11/08/2023 21:01,11/08/2023 21:11,11-Aug-23,LUCKNOW,Books & General merchandise,80,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
2fee0719-3786-4c91-936c-f682d9a6479b,Inbound,Order Related,Installation/demo,,e110df64-80f1-495f-8e9f-4b41cca6d8b3,06/08/2023 23:05,11/08/2023 21:54,11/08/2023 21:55,11-Aug-23,JALPAIGURI,Electronics,431,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,1
3e299c8e-4023-4d86-abe2-baa42415aff7,Inbound,Feedback,UnProfessional Behaviour,,0b001f37-d0a4-4ef2-98ea-f4bc4c6d9684,02/08/2023 20:59,11/08/2023 23:11,11/08/2023 23:13,11-Aug-23,BOKARO,LifeStyle,809,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,2
0d60d7ba-146f-47c1-934a-7c8676fa717c,Inbound,Product Queries,Product Specific Information,Very good,,,12/08/2023 00:28,12/08/2023 00:30,12-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
0f24885c-2dec-40c1-83fb-1e7d7b6f1d16,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:15,12/08/2023 14:17,12-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
b91207f0-557b-4636-9264-198779f3a234,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:02,12/08/2023 18:58,12-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,4
ee079afa-cb73-48bd-b9f4-1704e5fce8c4,Inbound,Order Related,Order status enquiry,,,,13/08/2023 21:55,13/08/2023 21:56,13-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0ab90ca6-b22a-475c-bc63-7e2eb8d6ae4f,Inbound,Returns,Reverse Pickup Enquiry,,9457066c-10f1-4928-810f-79f5f086806c,30/06/2023 12:32,11/08/2023 10:25,11/08/2023 10:26,11-Aug-23,GORAKHPUR,LifeStyle,725,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
072321c6-4b6e-4aab-8a77-05e779605863,Inbound,Returns,Fraudulent User,Received very bad quality from Shopzilla I never buy these products again from you I received third class quality which is bad for my skin please return your product I don't need anymore ,,,12/08/2023 12:54,12/08/2023 14:01,12-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,1
5e9b68df-06f6-4702-ade1-6b6b07d2dee2,Inbound,Returns,Wrong,,,,12/08/2023 15:54,12/08/2023 15:58,12-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a26f2508-e5b7-4a73-a42f-4c63032f3f14,Outcall,Cancellation,Return cancellation,,,,13/08/2023 11:06,13/08/2023 11:14,13-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
7185c651-6457-41fb-999e-082fee3db016,Inbound,Order Related,Seller Cancelled Order,Good ??,,,13/08/2023 19:00,13/08/2023 19:02,13-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
d208186c-1f88-4ef6-a9d8-d3acf3de8782,Inbound,Returns,Return request,,14e329c1-f469-464a-b16d-ec1040eab397,28/07/2023 22:06,12/08/2023 00:37,12/08/2023 00:43,12-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,529,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
59aceef7-2372-4a77-a188-7bd646e0cf44,Inbound,Returns,Return request,,df4798ec-1f3c-436e-8e72-7f134173a7e3,06/08/2023 21:57,11/08/2023 10:30,11/08/2023 15:54,11-Aug-23,ALLAHABAD,LifeStyle,3339,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
379423cb-e565-4ff8-a072-c24624acbd96,Outcall,Returns,Missing,,e2b62aa7-937a-43d2-8d21-96a09f66e727,03/08/2023 15:24,11/08/2023 20:27,11/08/2023 20:29,11-Aug-23,THALASSERY,Books & General merchandise,155,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
054de1f8-ce9a-4edd-8a9e-411d4fdb7d9a,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 22:27,12/08/2023 02:20,12-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,1
260a81f1-be29-455a-9363-d757b9bc9f91,Inbound,Shopzilla Related,Signup Issues,Madam patiently listened to me and redressedy issue. It was a lot for me. ,,,12/08/2023 13:28,12/08/2023 13:40,12-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
3b55885f-82f0-4a8c-b93e-96452efbc556,Inbound,Returns,Missing,Ok,,,12/08/2023 13:44,12/08/2023 13:45,12-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
8025954e-eaff-40a3-9aa9-2207a9fcc97b,Inbound,Payments related,Payment related Queries,,,,12/08/2023 15:11,12/08/2023 15:12,12-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
9e2c3c45-41e6-4174-b51d-cfc3498d3cc2,Inbound,Returns,Fraudulent User,,,,13/08/2023 11:02,13/08/2023 11:04,13-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
47a6ab9c-f118-4b9a-b200-083606b3d015,Inbound,Cancellation,Not Needed,,,,13/08/2023 20:58,13/08/2023 21:08,13-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ebab2251-2e59-4cc7-9121-0d3a60c5e5a4,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,13/08/2023 13:07,13/08/2023 15:48,13-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
bbb706f5-f019-43c7-9c02-9685ba19ec7a,Inbound,Order Related,Delayed,Grocery order issue in my every order... Please focus delivered my order at once without my time wasting. ,,,13/08/2023 15:22,13/08/2023 16:08,13-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,3
57129899-3f26-4c39-aae8-859e6c1c30a9,Inbound,Returns,Wrong,,f97cd774-03ec-452d-ad22-d14db4326f2b,30/06/2023 20:56,11/08/2023 06:36,11/08/2023 06:37,11-Aug-23,HYDERABAD,Home,849,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
3b60a5fb-98a7-4638-b4a0-6af6e6ebe5f8,Inbound,Returns,Reverse Pickup Enquiry,,b93d8fd6-e5af-4e7c-ac49-b25d002828d0,02/08/2023 10:10,11/08/2023 10:26,11/08/2023 10:27,11-Aug-23,THRISSUR,Affiliates,98,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
4e5e220c-da4a-484d-b303-ab110547394c,Inbound,Returns,Technician Visit,Good,ad9e7ecb-72fd-4bbf-904c-c846f6359949,04/08/2023 09:58,11/08/2023 12:32,12/08/2023 12:49,12-Aug-23,BHIWANDI,Electronics,1295,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
7538d6a6-c040-443a-9329-23bb7bec5932,Outcall,Order Related,Invoice request,,21430d56-6e9c-428e-9fb7-14815799a806,24/09/2022 13:38,11/08/2023 23:27,11/08/2023 23:47,11-Aug-23,THANE,Electronics,1999,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
11a31c2e-5b05-47d0-85bf-2ab92eee2650,Inbound,Returns,Missing,Thanks for understanding me ,,,12/08/2023 09:54,12/08/2023 09:57,12-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
971d40a7-cd4b-43f4-aca6-d54016dcaa07,Inbound,Returns,Fraudulent User,Very good ,,,12/08/2023 14:56,12/08/2023 14:57,12-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
a3ed81c2-d264-4d28-8a4b-9220fd4703ab,Inbound,Order Related,Installation/demo, Response was good ,,,12/08/2023 20:04,12/08/2023 20:13,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,3
aa9ef4b3-bf76-452e-ac04-c2b84c8578a2,Inbound,Refund Related,Refund Enquiry,Nice amazing work politely decent I like it thank for helping me.  ????,,,13/08/2023 06:23,13/08/2023 06:24,13-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
622b4227-7c03-4db4-8e01-6bcd6d847aed,Inbound,Returns,Service Centres Related,,3fd17057-37d9-42ca-9c3b-e3519786c37f,23/09/2022 09:25,11/08/2023 16:17,11/08/2023 16:22,11-Aug-23,ROORKEE,Home,559,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e2a29ec0-c075-42c7-a652-d3455c7cf3d1,Inbound,Order Related,Order status enquiry,Please try to teach pollite behaviour of delivery agent ,74bf8f75-ee4f-4f14-94a3-36d1de56438c,10/08/2023 22:28,13/08/2023 19:42,13/08/2023 19:50,13-Aug-23,MADHUBANI,Mobile,14999,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b36a5080-a6e3-48da-a46e-ea5b962917c1,Inbound,Returns,Missing,,46390f65-95ad-43ef-883c-107462099020,23/07/2023 17:42,11/08/2023 14:11,11/08/2023 14:14,11-Aug-23,SANASWADI,Electronics,1499,,Timothy Grant,William Park,John Smith,31-60,Morning,5
3788c866-d413-489b-9c80-779c8d639980,Inbound,Refund Related,Refund Related Issues,,e5f63350-f31b-4a2c-bc59-172b96f172a7,28/07/2023 08:20,11/08/2023 20:06,11/08/2023 20:09,11-Aug-23,CHENNAI,Furniture,23999,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
af038bd3-dfba-45df-8437-dd7a6dca8e5d,Outcall,Returns,Reverse Pickup Enquiry,,84332c42-c4ce-48b4-821b-197cadec6939,02/08/2023 22:20,11/08/2023 21:37,11/08/2023 21:41,11-Aug-23,BARABANKI,LifeStyle,332,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
8cf990b4-049c-496a-9f7f-3fff85e40533,Outcall,Order Related,Delayed,,,,12/08/2023 12:53,12/08/2023 12:54,12-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,4
41e59df7-bd7c-444e-a015-866d240c3a5a,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:08,12/08/2023 18:10,12-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
f4ea79d8-a48e-44bf-b904-fd6cf709cbe9,Inbound,Returns,Return request,,,,12/08/2023 19:23,12/08/2023 19:25,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1ff2221c-bed4-47f4-9a50-d3d0fee58e36,Inbound,Order Related,Delayed,"Wasn't his mistake so can't blame him. He did his job well. Rest about the Shopzilla services, pathetic as usual. No on time delivery. Still waiting for delivery, seems will be delayed as usual. I receive it today good else will cancel it by 12.00am. Not OK to ignore the repeated issue. ",,,12/08/2023 20:18,12/08/2023 21:27,12-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,4
59c77e11-72bd-444c-a31e-3b2f3ea59ce5,Inbound,Order Related,Installation/demo,Customer care not resolving my issue,,,13/08/2023 14:10,13/08/2023 15:25,13-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
f9e83021-5c89-4b12-91b3-2c69bc7a1b23,Outcall,Returns,Missing,Nice work sir,,,13/08/2023 19:16,13/08/2023 19:17,13-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
d63588cd-c5a5-4d62-9a85-d821a4f312c8,Outcall,Feedback,UnProfessional Behaviour,,,,13/08/2023 19:57,13/08/2023 19:58,13-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
a69a4319-9e7c-4b3f-84aa-db24d2261319,Inbound,Returns,Reverse Pickup Enquiry,,a3a3e107-e0d7-4226-ac76-73ba2b269eee,23/07/2023 12:00,11/08/2023 22:54,11/08/2023 22:55,11-Aug-23,GAYA,Electronics,515,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
b63ad44f-b65d-4dcd-86c1-a43773334224,Inbound,Order Related,Order status enquiry,Very good ,,,12/08/2023 12:02,12/08/2023 12:03,12-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
a31585b6-2819-4754-8b26-4916083a0d4f,Inbound,Order Related,Priority delivery,,,,12/08/2023 19:20,12/08/2023 19:34,12-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
94c48ed2-0899-488f-b7af-a2a0dc526aca,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:24,13/08/2023 13:28,13-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4b8576c0-a8c1-4c39-8cf5-5f44c78a4218,Inbound,Returns,Fraudulent User,,,,13/08/2023 16:16,13/08/2023 17:26,13-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
ba876de4-74b8-46a6-9084-8400341c633c,Inbound,Returns,Reverse Pickup Enquiry,All good,,,13/08/2023 17:41,13/08/2023 17:44,13-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
193050e2-846f-4ead-81e3-264b8a8d0a85,Inbound,Order Related,Order status enquiry,"I am a Shopzilla plus member more than 7 to 8 years.frist time Bad experience Shopzilla.My Two order booked on 8 th August and still not delivered. Bad delivery on time, Bad interaction by customer care. I Think Stop the purchase by Shopzilla and Go Other online site",ea861fa7-9a20-4e5f-b441-8e2d9f6e8613,08/08/2023 22:39,11/08/2023 22:39,11/08/2023 22:42,11-Aug-23,ERNAKULAM,Mobile,31999,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,2
05b7a47e-336a-4fe6-b0cc-d0ca19306240,Inbound,Returns,Missing,My Problem Emergency Resolved ,483d6075-3e86-4309-8c90-185fb18258ab,03/08/2023 16:01,11/08/2023 10:42,11/08/2023 10:43,11-Aug-23,BANKURA,Home,487,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,3
a7827265-1854-494e-ad32-92464e7cec07,Inbound,Returns,Reverse Pickup Enquiry,,885078ea-8e3c-417d-8495-aead9bd4d080,06/08/2023 01:04,11/08/2023 14:23,12/08/2023 00:25,12-Aug-23,LUCKNOW,Books & General merchandise,82,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,1
ba5b0904-fba4-496e-8015-7e14f0d40aed,Inbound,Order Related,Delayed,,91157bc9-a03c-4f87-8ee7-02688b9e6f90,11/08/2023 15:16,12/08/2023 18:49,12/08/2023 18:57,12-Aug-23,JAIPUR,Mobile,11499,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
39842022-d731-4263-9664-cfbf4959126f,Inbound,Returns,Return request,,abfab22b-1aaa-4601-943c-b5573a6ece8c,27/07/2023 20:08,11/08/2023 20:21,12/08/2023 11:35,12-Aug-23,BHUBANESWAR,Books & General merchandise,498,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
57186ff4-aa04-4b24-97db-ccbf126725a0,Inbound,Payments related,Wallet related,,,,12/08/2023 13:47,12/08/2023 14:00,12-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f4beee42-ef93-4e62-8e18-a85bbfc5d1f7,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:59,12/08/2023 23:03,12-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,4
16410671-22c1-4085-92a4-ea670bd478dc,Inbound,Order Related,Invoice request,,,,13/08/2023 17:02,13/08/2023 17:25,13-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
fd6dbdfb-9e91-496e-9114-5021bc372b70,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:21,13/08/2023 23:36,13-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
293d2b5d-274b-4503-9b28-e5ef2f7c314e,Inbound,Order Related,Installation/demo,Shopzilla is not supporting for warranty of product it's a she for Shopzilla ,6438f0a3-f286-43f7-b092-ea6411d7016c,05/01/2023 12:55,11/08/2023 01:17,11/08/2023 01:21,11-Aug-23,JABALPUR,Electronics,1099,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,2
b63d3e72-1e42-498e-a747-17627be92df7,Inbound,Order Related,Delayed,,c1130b17-2b08-4105-bdb3-e9a18ef0369c,05/08/2023 17:57,13/08/2023 14:16,13/08/2023 14:17,13-Aug-23,AHMEDABAD,Electronics,231,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
0e7a7625-e782-45da-a179-76e251c8676b,Inbound,Returns,Return request,  good service,,,12/08/2023 14:15,12/08/2023 14:18,12-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
d42aea20-6ce5-4f47-98de-133e3189346b,Inbound,Order Related,Delayed,,,,12/08/2023 22:34,13/08/2023 08:27,13-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,3
e166669c-15dd-4f9f-8c14-b66da7308615,Inbound,Returns,Fraudulent User,,,,12/08/2023 22:20,12/08/2023 22:29,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d4abc826-000a-415a-9c81-35c1cac137df,Inbound,Returns,Missing,,,,13/08/2023 15:40,13/08/2023 16:32,13-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
ae31dee0-e2e0-4edc-8de9-68978cfc810f,Inbound,Order Related,Installation/demo,Very bad service of Shopzilla ,8fc04a05-54db-4d57-aa2e-d0662771a2c2,17/07/2023 00:02,11/08/2023 12:05,11/08/2023 12:42,11-Aug-23,MUMBAI,Electronics,421,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
2b32769b-0da2-4c49-b4cc-3bfd6a111a04,Inbound,Order Related,Installation/demo,,ce910e16-8a63-4057-abc0-0193821104a6,29/04/2023 16:05,11/08/2023 21:51,11/08/2023 22:10,11-Aug-23,KANPUR,Electronics,1399,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
ed2c6ab9-b405-4f8d-a534-c67fcd36290c,Inbound,Order Related,Order status enquiry,,7ddfab6a-d789-4215-891f-a8598c3deee4,11/08/2023 01:15,12/08/2023 17:41,12/08/2023 17:48,12-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,26685,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
7f5c21e9-d8e1-4861-84a7-39fa792d865f,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:25,12/08/2023 20:32,12-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7206611b-348f-4f5a-a3f5-078d0b2369dc,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:32,13/08/2023 09:37,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
32fabab2-3a56-4ad0-96a6-ee3d0e23bcdd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:09,13/08/2023 14:16,13-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
9e08553a-0187-47a5-9009-ef4950623051,Inbound,Returns,Return request,Thanks ?? ,b45d0c1d-01d1-427a-b3ca-9b00ceaebd20,01/08/2023 09:45,13/08/2023 08:12,13/08/2023 08:14,13-Aug-23,BILASPUR,Electronics,1299,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
50de7892-4197-432e-a2fc-51bc60257711,Inbound,Returns,Return request,,ff5f2586-93fb-415f-92e0-892b5d7e9051,31/07/2023 23:43,13/08/2023 10:42,13/08/2023 10:47,13-Aug-23,TIRUVALLA,Electronics,1999,,Timothy Henry,William Park,John Smith,31-60,Morning,5
180e667d-07cf-42bb-a170-8808de6cf848,Inbound,Order Related,Order status enquiry,,189ac5eb-32c4-4685-ab8e-9e7a88984ec3,09/08/2023 09:07,13/08/2023 11:21,13/08/2023 11:24,13-Aug-23,RAJNANDGAON,Mobile,27999,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
c5122ff9-e1d3-447f-a141-d1ff9ceac162,Inbound,Returns,Reverse Pickup Enquiry,,a3c005d8-12ae-4db5-92c2-53943d64b258,24/07/2023 07:41,10/08/2023 20:03,11/08/2023 18:21,11-Aug-23,PURI,LifeStyle,438,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
7e95587a-8935-481e-99bd-c5ddee352e91,Inbound,Returns,Reverse Pickup Enquiry,,eb64742e-d56d-4ccc-bb48-08fb0182383f,05/08/2023 20:19,11/08/2023 08:58,11/08/2023 09:02,11-Aug-23,AGRA,LifeStyle,302,,Melissa West,William Park,John Smith,31-60,Morning,4
a078c157-8d1c-4ab7-80fb-e81112552d5f,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:18,12/08/2023 15:20,12-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
949970c8-1d4f-4817-9b64-cf40a4310d54,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:31,12/08/2023 21:33,12-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
f5af26b3-6086-4a00-9d42-28d00177f841,Inbound,Refund Related,Refund Enquiry,,,,13/08/2023 19:57,13/08/2023 20:12,13-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
d67bfeac-a170-4be3-b5c3-8445e38892df,Inbound,Order Related,Order status enquiry,Super great customer service my Mr.   - voice process was so helpful ,6565b9c5-a01c-4391-a8dc-7fcd58c20ade,25/07/2023 17:04,11/08/2023 18:24,11/08/2023 18:25,11-Aug-23,HYDERABAD,LifeStyle,599,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bb2e50a8-2e79-4346-b762-c46ebc124ff1,Inbound,Order Related,Delayed,,cbe4e765-b49d-4e56-98f7-917710ab7811,04/08/2023 17:25,12/08/2023 10:00,12/08/2023 10:02,12-Aug-23,DHANDHUKA,Electronics,1699,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
61d721c6-f02b-47e4-8e74-2a7768e34586,Inbound,Returns,Missing,,c7f88dc3-c99a-4c57-9cf5-7a60ff97c08b,05/08/2023 00:06,09/08/2023 03:19,13/08/2023 00:20,13-Aug-23,CHENNAI,Electronics,299,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
ca4c9640-4b3c-4650-b253-007434b3b0a9,Inbound,Order Related,Order status enquiry,,038ca8c4-34c6-4b9a-b216-acf7fb69715f,08/08/2023 20:38,12/08/2023 13:37,12/08/2023 13:47,12-Aug-23,TINSUKIA,Mobile,58499,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
1043497e-9ae0-4cdd-b54b-96d4e2bcf376,Inbound,Order Related,Installation/demo,,,,12/08/2023 19:52,12/08/2023 23:15,12-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,3
d04fcddd-2cf6-484e-b36b-f4e600de942b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 22:30,12/08/2023 22:39,12-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
41ba8eaa-d516-4642-862f-6bbd1324511e,Inbound,Returns,Return request,It tooks a long time to wait for call so minimise time for wait so we can connect customer care executive in less time,,,13/08/2023 10:37,13/08/2023 10:40,13-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
56fa0ac6-237c-4217-8c57-7a1ed25c00f3,Inbound,Order Related,Delayed,"Please track your delivery partners.We were expecting our delivery, we got a call and were waiting the whole evening only to get an SMS at the end that the delivery could not be done.",,,13/08/2023 09:40,13/08/2023 10:09,13-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
c818f9e0-958f-4574-81c5-9b711bb1e3b6,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 13:39,13/08/2023 13:41,13-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
14689b59-9992-4986-9f5e-6aa2184100b0,Inbound,Returns,Return request,,366083d5-34cd-4078-82b5-2b9f89c35e8a,02/08/2023 14:36,12/08/2023 07:44,12/08/2023 07:56,12-Aug-23,JHANSI,Electronics,10999,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
c42a3c5f-4a47-4e7e-9600-0b318afa5616,Inbound,Order Related,Delayed,Very good ,096c76f8-97fc-498c-a164-04e7a9989a33,05/08/2023 21:42,13/08/2023 09:21,13/08/2023 09:22,13-Aug-23,GORAKHPUR,Electronics,349,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
c6f47df7-61ca-42e2-a344-18d59661e142,Outcall,Returns,Return request,,3ddfbe3c-fefd-4f02-b04f-1a9e53e1a861,31/07/2023 13:18,13/08/2023 12:26,13/08/2023 12:31,13-Aug-23,KHALIHAMARI,Electronics,999,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
79f52c37-b9a7-4cf2-a549-9607d14fa3b6,Inbound,Order Related,Seller Cancelled Order,yesterday i ordered Samsung mobiles with cover it has shown as separate orders i cancelled one order but both orders cancelled.,06ffaf7c-f478-4085-b554-b6d72ef8039e,10/08/2023 23:45,11/08/2023 06:11,11/08/2023 11:22,11-Aug-23,VISHAKHAPATNAM,Mobile,31999,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
6fe7b04d-b0bf-44cc-b31b-066362583985,Inbound,Returns,Reverse Pickup Enquiry,,9432ec9f-bb73-4e9c-b099-6fe0839d8287,24/07/2023 12:10,11/08/2023 14:39,11/08/2023 14:43,11-Aug-23,NEW DELHI,Electronics,999,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
9e554e45-5786-4fea-b156-1665c0460757,Inbound,Order Related,Installation/demo,Very good customer support thank you ????,3bd72e76-a12a-49b3-8531-fde9b1cb47fc,,11/08/2023 14:56,11/08/2023 15:11,11-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
f170e6aa-8c3d-4ad7-8856-8671f250ed26,Inbound,Returns,Service Centres Related,Good,d362330c-c26d-4d75-a221-b2143fc3888b,04/08/2023 12:22,11/08/2023 23:55,11/08/2023 23:57,11-Aug-23,MANANTHAVADY,Mobile,15999,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
b0aab033-4598-48ab-8b00-1e031cd64b2c,Inbound,Returns,Return request,,1c9b7db9-89df-432a-9b64-7e47c513ca86,04/08/2023 17:55,11/08/2023 19:19,12/08/2023 01:23,12-Aug-23,GORAKHPUR,Books & General merchandise,391,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,3
54083d69-0f08-435b-be6a-dc41d0c3bd18,Inbound,Order Related,Installation/demo,Thank you so much Shopzilla ,,,13/08/2023 08:26,13/08/2023 08:30,13-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
afb669f6-8a43-46b8-8c89-eecda75dd861,Inbound,Order Related,Order status enquiry,,,,13/08/2023 11:57,13/08/2023 12:00,13-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
c1005163-8656-4195-a0ba-bae05a2afce0,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:49,13/08/2023 15:49,13-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
a8aa9d36-d934-42a4-9d76-4887c448eda0,Inbound,Product Queries,Warranty related,Good ,efc6b1ed-c79a-4bc9-89f6-849b14ba48cb,,12/08/2023 12:19,12/08/2023 12:31,12-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
34b02490-b95e-4d38-912e-74ef41f8491d,Inbound,Order Related,Customer Requested Modifications,,72391a0a-fddb-4e4c-965d-8b91379fdcee,31/07/2023 20:54,12/08/2023 10:38,12/08/2023 10:44,12-Aug-23,FARIDABAD,Electronics,946,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
9cdb8967-59c3-4bbc-8a7f-f3fb833019c0,Inbound,Shopzilla Related,General Enquiry,,,,10/08/2023 18:12,12/08/2023 15:44,12-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
d9ba28c7-735a-48bd-aff6-7b1844d2d624,Inbound,Returns,Reverse Pickup Enquiry,,837db7e2-e552-4621-a03a-912e4ea9816a,04/08/2023 13:56,11/08/2023 10:09,12/08/2023 07:18,12-Aug-23,BAVLA,Electronics,599,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
94d6d762-f338-469e-be18-ddcb2bc1ff51,Inbound,Returns,Missing,,5722d268-218a-478d-ae9a-b26373847e21,03/08/2023 15:21,11/08/2023 14:00,11/08/2023 14:02,11-Aug-23,GHAZIABAD,Books & General merchandise,664,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
3fc92474-86c6-4f5b-bad0-4f2c545f4a86,Inbound,Returns,Missing,My item was missing ,32795af9-6c24-48c3-a383-cd061cd36f56,09/08/2023 06:05,11/08/2023 15:58,11/08/2023 16:10,11-Aug-23,KOTA,LifeStyle,299,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
536e4f74-e3a2-4150-ac51-5159562b4f0a,Inbound,Returns,Missing,,b977f876-fbe4-4024-9055-dd94c3dec29d,01/08/2023 08:24,11/08/2023 17:55,11/08/2023 18:34,11-Aug-23,GOPALGANJ,Electronics,299,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
2921bb45-eed9-45d8-b75a-31d142a41029,Inbound,Returns,Return request,,,,12/08/2023 11:00,12/08/2023 15:48,12-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,2
8b3d0cd8-7ef2-4efa-8a54-728a616af367,Inbound,Returns,Missing,,,,13/08/2023 18:42,13/08/2023 18:45,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
d55bf358-4833-40e7-8742-56784e0a7008,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:52,13/08/2023 15:56,13-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
107e81c0-56f8-4025-9253-e1def9efb02b,Inbound,Returns,Service Centres Related,,,,13/08/2023 21:59,13/08/2023 22:02,13-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
2cf9f7e9-0c69-4d9c-8fb0-cd781c78d3f9,Inbound,Order Related,Delayed,I talked to the customer of Shopzilla and explained very well what is the problem of my customer ... Thank you Shopzilla,3e21d0fe-89ad-401a-8b6f-239036514c10,02/08/2023 04:20,12/08/2023 18:55,12/08/2023 18:59,12-Aug-23,CHENNAI,Electronics,599,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
6a03fd48-2b69-44ba-986a-bf62c2d67567,Inbound,Returns,Missing,,3f4b706f-d968-498f-aea9-3122dde82d88,09/08/2023 20:53,12/08/2023 17:14,12/08/2023 17:16,12-Aug-23,NAIHATI,Electronics,799,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
029622e0-4f7c-4164-8e14-3cb50554b82e,Inbound,Order Related,Seller Cancelled Order,,53ac384d-174f-45b7-a7b0-2bd8de9fe883,02/08/2023 18:50,11/08/2023 14:36,11/08/2023 15:34,11-Aug-23,BANGALORE,Electronics,2499,,Michelle Curry,Scarlett Chen,John Smith,0-30,Morning,1
81ac89a8-8838-4c64-94df-a8bcd502f861,Inbound,Cancellation,Not Needed,,9622d653-ce9d-421d-893a-273c6f9987a7,06/08/2023 07:53,11/08/2023 19:09,11/08/2023 19:09,11-Aug-23,HYDERABAD,Electronics,1254,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
775c3a74-3ed1-4a6d-9eb4-0cc5396df091,Inbound,Returns,Return request, Thank you ,1aec86ea-917d-4d06-9f79-20438741fa7c,07/08/2023 07:36,12/08/2023 07:17,12/08/2023 07:47,12-Aug-23,CHENNAI,Electronics,1197,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,4
cfca1bd8-5eb6-49c3-a8c7-9870a920ffd0,Inbound,Order Related,Installation/demo,Exchange ,,,12/08/2023 14:02,12/08/2023 14:13,12-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
517a126e-6326-4d49-9456-e1df58e4f696,Inbound,Shopzilla Related,Signup Issues,eat healthy think better..,,,12/08/2023 16:31,12/08/2023 16:42,12-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
1047c25e-e950-4fc3-82ab-0f9ca3ca8031,Inbound,Shopzilla Related,Shopzila Premium Related,,,,12/08/2023 17:43,12/08/2023 20:17,12-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
2c4c4503-bb5e-4006-bb4e-cb04e6e227b8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 06:54,13/08/2023 06:57,13-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
7f123530-9d9c-49c4-83e4-81acb48182a1,Inbound,Returns,Fraudulent User,,,,13/08/2023 10:37,13/08/2023 10:44,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
4b518f7d-ddbb-4f6b-ab89-23ee985953ee,Outcall,Feedback,UnProfessional Behaviour,,,,13/08/2023 21:34,13/08/2023 23:01,13-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
1d6b0145-9507-4570-810b-83eb4181f980,Inbound,Returns,Service Centres Related,,97576e93-1d1c-4aea-b79d-162eb125d67c,19/12/2022 09:03,12/08/2023 09:21,12/08/2023 09:31,12-Aug-23,GONDA,Electronics,999,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
a9ce7924-663e-4f2f-8f9e-f5c5fdeade92,Inbound,Returns,Return request,,e64ca81e-3e8c-48d4-ad0b-00ed7236bf25,06/08/2023 01:04,11/08/2023 14:07,11/08/2023 14:08,11-Aug-23,MANGALORE,Home,956,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
b81ca737-51bb-446b-b891-304885d517f8,Inbound,Order Related,Installation/demo,,7d47692b-0401-4769-a3ed-c43aab642925,09/08/2023 19:29,11/08/2023 10:57,11/08/2023 11:22,11-Aug-23,BANGALORE,Home Appliences,31999,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
235d9501-67bc-4456-b046-6cb72d352a63,Inbound,Cancellation,Return cancellation,,877de22b-d91e-4fe9-beda-b27200d5258f,06/08/2023 18:17,11/08/2023 14:05,11/08/2023 14:07,11-Aug-23,GANDHIDHAM,LifeStyle,492,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
6058d4f1-03ea-464d-a2d8-9a592735786b,Inbound,Product Queries,Product Specific Information,not happy,,,11/08/2023 18:12,11/08/2023 18:53,11-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
612617df-d62a-47ce-b4f2-1f6796d54a8d,Inbound,Order Related,Installation/demo,,,,12/08/2023 18:35,12/08/2023 19:18,12-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
492dccfd-1d1f-456d-afae-16f4a9911903,Inbound,Returns,Fraudulent User,,,,12/08/2023 21:54,12/08/2023 21:57,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
488f0347-dfc9-4a02-803f-445b591acc71,Inbound,Returns,Reverse Pickup Enquiry,,dbbe04e0-48b0-4b2e-8fae-c43ff0d68c45,04/08/2023 22:56,11/08/2023 14:08,11/08/2023 14:16,11-Aug-23,NEW DELHI,Books & General merchandise,115,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
64b76b31-81f2-4e0e-99eb-f83fd01f163c,Inbound,Order Related,Delayed,Good ,ef95a760-ec20-4f30-8fd4-4802bfb76b75,04/08/2023 17:55,12/08/2023 17:26,13/08/2023 05:08,13-Aug-23,HOWRAH,Electronics,395,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
13c4f9d1-0e0c-4ed9-9e0f-3be1d85c463b,Inbound,Order Related,Order status enquiry,It's good ,ec1ea90f-7129-44bc-aa02-be043127199d,10/08/2023 11:33,11/08/2023 10:30,11/08/2023 15:31,11-Aug-23,INDORE,Electronics,7999,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
af997e62-7e35-4fc9-854f-89c9438202c0,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 20:04,11/08/2023 20:12,11-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1f53bbff-9038-4653-a104-2729681945b3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 07:06,12/08/2023 07:16,12-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
d0c28c9d-22e0-4f0e-a773-29f856a83334,Inbound,Returns,Fraudulent User,Very good ,,,13/08/2023 12:35,13/08/2023 12:46,13-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
34024dcb-dfde-4107-945a-bf6743e2cce4,Inbound,Order Related,Invoice request,All good ,,,12/08/2023 16:38,12/08/2023 16:43,12-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
43dd9175-666d-47e1-a274-69c596b296d3,Inbound,Refund Related,Refund Enquiry, ??????? ???? ?? ????????? ?? ?? ???? ????? ??? ?? ??? ?? ???? ??? ????? ???? ????-???? ???????,,,13/08/2023 14:09,13/08/2023 14:10,13-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
481bd903-2c86-4e23-bb3f-469efc670c5d,Outcall,Returns,Return request,,,,13/08/2023 23:07,13/08/2023 23:12,13-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
c7cd9e99-31d9-4682-9d40-f01705843d76,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:08,13/08/2023 20:09,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d5cda194-1ac9-4988-aa34-683d7a023d4a,Inbound,Feedback,UnProfessional Behaviour,,d3d2e110-ba84-43b3-b60f-d748bae3786b,18/07/2023 23:51,08/08/2023 14:33,11/08/2023 15:16,11-Aug-23,ALLAHABAD,Home,96,,John Thompson,Mia Patel,John Smith,>90,Morning,1
f44db9c9-35ab-4f76-833a-cb267c15960b,Inbound,Returns,Exchange / Replacement,,9670bfb5-8687-4141-918d-67c660c34ac8,27/07/2023 22:06,11/08/2023 14:12,11/08/2023 14:28,11-Aug-23,BARH,Mobile,32999,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
3357a2a1-8cc2-442c-acba-5ff3bb79c08d,Inbound,Returns,Return request,,baf2ba48-bbfe-41b1-80c0-7f6769a5961a,07/08/2023 10:58,11/08/2023 11:57,11/08/2023 13:49,11-Aug-23,HALDWANI,LifeStyle,357,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
70e6ae15-9c65-4d9b-bea7-8d6d711f881d,Inbound,Order Related,Delayed,Ok,52f68862-7989-4fba-b345-4bc5e2aef4ac,05/08/2023 13:31,12/08/2023 10:21,12/08/2023 10:46,12-Aug-23,PURI,Books & General merchandise,479,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
5463036f-30e7-4c0a-a2e8-3059254e9527,Inbound,Returns,Fraudulent User,,10c7dc9d-3a6b-4094-b6a8-51587e11511f,21/07/2023 08:39,11/08/2023 09:00,11/08/2023 18:47,11-Aug-23,BETIA,Electronics,699,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
a3bdb998-3f45-45cc-a4ec-8a045239d858,Outcall,Returns,Wrong,"Always when I tried connecting customer care, it takes a lot of time to reach, pls correct that",7b3ccd4e-b43e-4af7-88af-b3d7f9450757,03/08/2023 12:52,11/08/2023 14:55,11/08/2023 18:54,11-Aug-23,LUCKNOW,LifeStyle,854,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
0615e4cd-223d-4a30-913a-bf8847ab43ed,Inbound,Order Related,Installation/demo,,,,12/08/2023 23:30,12/08/2023 23:31,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
5f2f1f6a-7556-48c9-ac7c-d5bb113bb17a,Inbound,Returns,Return request,,504e9924-428b-403c-8539-a53d1330ea33,03/08/2023 17:32,11/08/2023 12:21,11/08/2023 16:36,11-Aug-23,BANGALORE,Books & General merchandise,98,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e31aa946-051d-4722-8e68-7e6451e24413,Inbound,Returns,Return request,Sare customer care member     chahiye.   problem   or solve kare. You are soo good and fantastic girl. Aap comfortable hoo too send mee your instagram id just for friend.,de3fa2a9-55e5-4075-b777-0113f9c68c84,04/08/2023 14:18,11/08/2023 12:39,11/08/2023 12:53,11-Aug-23,MOTIHARI,Electronics,1099,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
5d25a7e3-f354-4bf9-9d45-064d1c93aade,Inbound,Returns,Reverse Pickup Enquiry,,2a8865b4-fbb9-4b88-9cf4-075cb7ff9000,09/08/2023 13:06,11/08/2023 20:06,11/08/2023 20:08,11-Aug-23,CHENNAI,Home,258,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
0e2d4e52-2a65-491a-b8d8-ef4726b83d0f,Outcall,Returns,Fraudulent User,All is well,9885cca3-b68f-4e00-8342-13b205720b0e,28/07/2023 11:16,11/08/2023 22:52,11/08/2023 22:57,11-Aug-23,SAMBALPUR,Electronics,2499,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
9d8a5134-a83f-4f89-a891-dca83cad051e,Inbound,Returns,Return request,,,,12/08/2023 07:44,12/08/2023 07:47,12-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
39265f43-63f1-4f8d-accb-42c41e89293d,Inbound,Returns,Missing,,,,12/08/2023 10:35,13/08/2023 12:49,13-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
999f4f76-1bbd-4384-96af-d842bb56c263,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,12/08/2023 15:14,12/08/2023 15:15,12-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
23de1f06-aed9-4c7c-a1f7-5dc987572243,Inbound,Returns,Return request,,,,12/08/2023 23:51,12/08/2023 23:55,12-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
d310b22e-a9a4-4ccc-94de-b8ffe6c3cd29,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 17:18,13/08/2023 19:20,13-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
60f27db3-fba7-4ea2-b1a3-5d6ec54b0f99,Inbound,Shopzilla Related,Account updation,Problem to solve hue hi nai ky feedback de,,,11/08/2023 10:28,11/08/2023 14:42,11-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
bd0df570-9a55-435d-99c7-8f45c636aa7c,Outcall,Returns,Fraudulent User,,32e9327e-b292-41ce-be2b-166e19b70849,09/08/2023 17:34,11/08/2023 18:46,11/08/2023 18:52,11-Aug-23,GHAZIABAD,Books & General merchandise,69,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
f0c93975-0941-4754-a6ec-39417fac886c,Inbound,Returns,Missing,thank you very much for solving my problem,c6beed86-4f3f-43a3-a660-b12df2d7da21,07/08/2023 19:33,11/08/2023 22:52,11/08/2023 22:55,11-Aug-23,MUZAFFARPUR,Electronics,699,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
f2909498-3f74-420f-a78a-c25b32a6ca92,Inbound,Returns,Reverse Pickup Enquiry,,7e3331fa-dcba-4db4-8f7b-ea3dc5415191,06/08/2023 09:22,12/08/2023 00:54,12/08/2023 00:55,12-Aug-23,RANCHI,LifeStyle,3050,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7d13e2e4-f949-4bbb-abac-ab9f89ed9e73,Inbound,Returns,Service Centres Related,,,,12/08/2023 14:54,12/08/2023 14:55,12-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
3dc12979-e68f-4f88-ab90-29c87335fc4f,Inbound,Returns,Return request,Thank,,,12/08/2023 15:09,12/08/2023 15:12,12-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
3dde5509-4e26-432f-a9c3-95cd7422c66f,Inbound,Order Related,Delayed,,,,13/08/2023 21:41,13/08/2023 21:43,13-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
78788aba-f0c3-4275-97e1-3f06b2c7f2a8,Inbound,Returns,Fraudulent User,,4db6d2f7-f9f7-4af7-9361-9c693ff754cb,01/08/2023 23:17,13/08/2023 14:30,13/08/2023 14:30,13-Aug-23,CHAMORHSI,Books & General merchandise,300,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
ba99df72-7258-4ee3-9438-e84b9424244b,Inbound,Refund Related,Refund Enquiry,My issue not resolved ,e81dcb60-a050-4786-8553-fc9f2e8290e8,29/07/2023 01:21,11/08/2023 09:43,11/08/2023 09:56,11-Aug-23,ROURKELA,Furniture,16014,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,1
5b7a7417-c449-492b-b05d-3240ae29a238,Inbound,Returns,Fraudulent User,not getting any solution ,e7b36be9-0f09-4273-b56a-6bda5ef34558,04/08/2023 17:59,13/08/2023 12:16,13/08/2023 12:20,13-Aug-23,KOLKATA,LifeStyle,1596,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,1
f7fe51a8-32f4-40e7-8020-5925622770c4,Outcall,Returns,Missing,Good ??,0558cfac-afef-4e9e-a81d-90a34a042abd,05/08/2023 13:30,11/08/2023 05:53,11/08/2023 05:58,11-Aug-23,AGRA,Electronics,1199,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
dbf192a7-1f03-4049-a93a-f89d88224fd4,Inbound,Order Related,Priority delivery,Very good ,,,12/08/2023 13:47,12/08/2023 13:48,12-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
d097ffa4-8bbd-44cc-a5d9-5f3be0ef71b8,Inbound,Returns,Return request,,,,12/08/2023 13:53,12/08/2023 23:49,12-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ba593f81-d920-4896-8c67-b990e53f3d6f,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 17:22,12/08/2023 17:24,12-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
3693416c-ba60-4d01-a626-87572db04079,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 17:48,13/08/2023 17:49,13-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
96e26fae-bfe9-4248-9b20-50b07c29d51e,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,13/08/2023 15:12,13/08/2023 15:18,13-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
333ea51b-627d-4812-acd6-e9837ca92b32,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:57,13/08/2023 20:03,13-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,5
8a56593b-1942-4a2d-adcc-d0f3c0734ad9,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 23:32,13/08/2023 23:36,13-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
0af81227-6fa3-4e1e-8b3d-a6dcdff335a9,Inbound,Returns,Return request,,e788111b-658f-4cfb-b3ab-c37c512973bc,02/08/2023 19:25,13/08/2023 07:08,13/08/2023 07:18,13-Aug-23,LUCKNOW,LifeStyle,499,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
d6a29756-0d89-4dab-a524-0da1d0a18dac,Email,Refund Related,Refund Enquiry,,e4dec114-5f08-4d9f-a669-d7a43b5c8730,05/08/2023 15:45,11/08/2023 12:42,11/08/2023 12:43,11-Aug-23,HYDERABAD,Electronics,8499,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
e3bac325-49b5-47e7-bb06-2a4ea9498ca8,Outcall,Returns,Return request,Very nice ??,,,12/08/2023 11:24,12/08/2023 11:28,12-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
f2fad966-f1b0-4c56-9da6-c1b68533778d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:30,13/08/2023 10:39,13-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
b89cff43-0977-44ce-81de-3f1202f48ce3,Outcall,Product Queries,Product Specific Information,Thank u sir ,,,13/08/2023 14:12,13/08/2023 14:15,13-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
09fc5015-ee3d-465c-b68d-76013e63c406,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:39,13/08/2023 15:43,13-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
5174fc82-82cf-4378-be17-f85cd64abb4b,Outcall,Returns,Service Centres Related,,55a05542-c4bf-4564-888a-94815c6a73b0,17/07/2023 10:57,11/08/2023 23:40,11/08/2023 23:41,11-Aug-23,NEW DELHI,Home Appliences,9949,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
0ea04972-4504-4753-9daf-eb22d11ef3e7,Email,Order Related,Delayed,,78bb8a34-1106-4133-bdb4-0d5d3778af86,02/08/2023 09:52,13/08/2023 13:08,13/08/2023 13:17,13-Aug-23,UDALGURI,LifeStyle,355,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
97b2fa63-f922-4496-9733-5578d4c605cf,Inbound,Returns,Reverse Pickup Enquiry,,6a8da8b5-8f48-4a35-b83d-726a92d04386,05/08/2023 17:21,11/08/2023 23:43,11/08/2023 23:45,11-Aug-23,KARAD,Books & General merchandise,667,,Haley Carroll,William Park,John Smith,61-90,Evening,2
829e3d06-3b08-4b0c-86dc-0d0f3fe4cc79,Outcall,Returns,Technician Visit,Worst service ,,,13/08/2023 15:43,13/08/2023 15:44,13-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
2b8cc336-9704-4062-a428-6512abd527b2,Inbound,Returns,Return request,Hi,,,13/08/2023 08:29,13/08/2023 08:33,13-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
1f047a93-33b0-4e8e-93fd-3967ade51393,Outcall,Returns,Return request,,,,13/08/2023 22:01,13/08/2023 22:03,13-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
86f5151b-f4a8-4b76-bf0e-5468918ee917,Inbound,Returns,Wrong,,aaecf8c4-2f97-4bdd-9253-cfe1d53abfb8,04/08/2023 18:13,12/08/2023 20:04,12/08/2023 20:41,12-Aug-23,MOHOL,Electronics,1898,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
13dd5178-7619-4652-bd9d-0b44a1c61351,Inbound,Returns,Return request,,1e96d97e-84ca-4d88-a23e-c2fea164f0fc,05/08/2023 08:32,11/08/2023 15:37,11/08/2023 15:52,11-Aug-23,KOLKATTA,LifeStyle,968,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
2cfb5b5a-34e8-42b3-9cd6-21df941a1f9a,Inbound,Order Related,Delayed,,963eae96-ff20-4f0f-86b3-410dfd6343b4,09/08/2023 01:10,12/08/2023 07:23,12/08/2023 07:30,12-Aug-23,ALLAHABAD,Mobile,10999,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
23fe9e50-eaab-48c9-8d61-47bb318cf5d4,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:28,12/08/2023 14:58,12-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
5066084b-a6a8-4d71-a03e-e958704419ed,Inbound,Order Related,Order status enquiry,,2051810d-dd90-4d6a-bc31-1d2c8e09341b,09/08/2023 19:37,13/08/2023 14:34,13/08/2023 15:37,13-Aug-23,MOTIHARI,Electronics,12999,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
227352ae-e9aa-4d75-ba76-d92d81b35e2c,Inbound,Returns,Wrong,,b534d9a4-85a3-4f72-9d17-56c2dfbffd1b,01/08/2023 21:25,10/08/2023 23:04,11/08/2023 07:56,11-Aug-23,CUTTACK,Books & General merchandise,1770,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
3b5aeeef-0ba9-40ea-afd6-793b4e63df55,Outcall,Returns,Return request,,66908a0c-c57a-4fa1-8e39-b9231c853d37,06/08/2023 01:33,11/08/2023 14:41,11/08/2023 14:50,11-Aug-23,NEEMRANA,Books & General merchandise,305,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
13ae94c3-7350-4a94-a19f-98d127a0638e,Outcall,Order Related,Delayed,,92c5b221-edd6-4511-99b7-e80228e8f45e,06/08/2023 16:33,13/08/2023 19:09,13/08/2023 19:11,13-Aug-23,KORBA,Electronics,499,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
904ac0ba-e037-480f-bdb3-1907fe889d01,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 21:00,11/08/2023 21:02,11-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
8b09a670-673f-4b8f-afd3-43908c02c741,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,12/08/2023 07:24,12/08/2023 07:25,12-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
a4710c4a-38fb-435a-b1d6-620096f7f087,Inbound,Order Related,Delayed,Good ,,,12/08/2023 09:17,12/08/2023 09:20,12-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
d3b1f1ac-b750-43c2-bb19-ca323000bb2f,Inbound,Returns,Reverse Pickup Enquiry,Itna wait   ap call duration me use  ,,,12/08/2023 09:41,12/08/2023 09:42,12-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
ca024475-1904-486b-947c-f62a78b4232e,Inbound,Returns,Product related Issues,Very good customer support team ,,,12/08/2023 17:36,12/08/2023 19:21,12-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
b2bf8fab-992e-440f-8779-5f3ad71acda6,Inbound,Order Related,Customer Requested Modifications,Good ,,,13/08/2023 14:51,13/08/2023 14:54,13-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ee1f9240-6ad3-4e3c-9d88-fab159ed39fd,Email,Returns,Return request,Customer service is very good ??I am impressed ??And Return policy na hote hue bhi mere damaged item ko return karaya isliye Shopzilla ko meri traf se Thank you so much????????,,,13/08/2023 22:06,13/08/2023 22:07,13-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
3a0960d5-a7cc-446d-976f-e32d8ba0fd4b,Inbound,Order Related,Delayed,,,,13/08/2023 22:44,13/08/2023 22:46,13-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
b290e9d7-8490-4d85-9ee6-e6bd44dd0bc6,Inbound,Returns,Missing,,,,13/08/2023 23:19,13/08/2023 23:37,13-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
3eb4cd79-c205-4c20-8bd8-a1ad8884efad,Inbound,Order Related,Order status enquiry,,472fef72-3343-445d-a743-c7eaccd4f032,11/08/2023 02:53,11/08/2023 13:34,11/08/2023 13:36,11-Aug-23,BUXAR,Mobile,13999,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
79bbc023-6adb-486e-b8ab-94d67c8f64e1,Outcall,Order Related,Delayed,,ddc4e7dd-982a-4031-aea8-32cb2a28fac6,05/08/2023 09:02,11/08/2023 15:47,11/08/2023 15:54,11-Aug-23,BULANDSHAHR,Books & General merchandise,349,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
e42d04c5-cf32-4f7d-b7f4-e3c55c4de588,Inbound,Returns,Service Centres Related,,9e59adad-434b-45ad-bb3e-69e0b0eadf7e,06/08/2023 00:04,11/08/2023 17:48,11/08/2023 17:50,11-Aug-23,SATNA,Mobile,19999,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
a7f00680-9d70-48ef-a414-c56dcca64d00,Inbound,Returns,Fraudulent User,,c6c1b14c-3624-4670-942a-1c4ab7e42285,08/08/2023 10:17,11/08/2023 20:16,11/08/2023 20:20,11-Aug-23,HYDERABAD,Home,90,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
cb377022-5478-4d6c-ba33-68cb23356ca5,Inbound,Returns,Return request,Shopzilla SUCKS BIG TIME YOU BUNCH OF IDIOTS,e6acbb6f-0649-41c1-8bce-21865662a62e,18/07/2023 19:51,13/08/2023 14:52,13/08/2023 15:27,13-Aug-23,MUMBAI,Electronics,10490,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,1
4f000e59-2ae4-4b71-be68-d50e70b46578,Inbound,Order Related,Installation/demo,,d3681a8f-6501-4aa0-a2f5-f92c75d35804,20/05/2023 18:30,11/08/2023 21:45,11/08/2023 23:35,11-Aug-23,CHATRAPUR,Home Appliences,36999,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
19f1244f-aa9e-48ad-b77e-537965bb02a4,Inbound,Returns,Wrong,Thanks for try to understand my problem and try to solve ,,,12/08/2023 12:21,12/08/2023 12:24,12-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
7b093238-977a-4504-8066-db56f64b1137,Inbound,Returns,Return request,,,,12/08/2023 12:49,12/08/2023 16:28,12-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
957b7d9b-d60f-453b-a842-57d9dbf3f000,Inbound,Order Related,Installation/demo,,,,12/08/2023 15:21,12/08/2023 15:40,12-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
b0e4ee2e-0b80-43eb-ad45-87e3559fc43c,Inbound,Order Related,Installation/demo,Bluetooth is not working of your products ,,,13/08/2023 01:22,13/08/2023 01:25,13-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,2
17a7609b-28b7-4b72-83bc-d136847329b7,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:54,13/08/2023 12:09,13-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
09db55ec-036c-4f57-b7c2-ae32765b7945,Inbound,Returns,Return request,Thank you ,,,13/08/2023 16:31,13/08/2023 16:34,13-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
1ebfaba3-eb5e-4369-a7b9-20f922f54ea0,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 18:45,13/08/2023 21:08,13-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
147da01f-cd3e-4223-a64e-eba41011f48f,Email,Order Related,Delayed,,,,13/08/2023 19:32,13/08/2023 19:37,13-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
37d815b2-44c9-489b-a942-d591e08e54cc,Email,Order Related,Delayed,,b11dbab1-7aca-4fe2-82f7-1187dd5b3037,05/08/2023 16:28,12/08/2023 17:22,12/08/2023 17:35,12-Aug-23,AHMEDABAD,Home Appliences,35290,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,3
77ca9b59-1ef2-450b-b141-e0f410d58c80,Inbound,Returns,Reverse Pickup Enquiry,,51291d22-4884-4928-890f-b1f247767bfc,02/08/2023 22:10,09/08/2023 19:50,11/08/2023 18:21,11-Aug-23,MANDAWAR,Electronics,1299,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,1
a6114bd9-3988-4748-8fbe-7c9df5c7eddb,Inbound,Returns,Return request,,03e12ae5-732a-4a5f-abd0-1b5758a6c090,08/08/2023 00:53,11/08/2023 10:03,11/08/2023 10:10,11-Aug-23,MUZAFFARPUR,Electronics,1399,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
0b25d56e-9e00-4178-b873-8aaf2f165bff,Inbound,Shopzilla Related,Account updation,,,,11/08/2023 14:17,11/08/2023 14:25,11-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
34187fc3-5099-4bd0-8513-630c5012d3f5,Inbound,Shopzilla Related,Shopzila Premium Related,Good ,28ddadde-9815-4f89-b297-b4529d9b869b,06/08/2023 12:40,11/08/2023 16:49,11/08/2023 17:25,11-Aug-23,BARGARH,Electronics,435,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
85e2c164-330b-44c4-b9d0-a2e10c3db468,Inbound,Returns,Return request,,246db1e6-fa37-4e8e-a087-cdca1f9dd7b5,20/07/2023 12:50,11/08/2023 17:58,11/08/2023 18:06,11-Aug-23,AILUM,Electronics,1999,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
d38d2c36-55df-4a96-b70a-8ee372ef8920,Inbound,Returns,Return request,,2a8e296d-e1a0-4ca2-b4b4-e91ded3f8c90,04/08/2023 23:21,11/08/2023 21:17,11/08/2023 21:18,11-Aug-23,DARBHANGA,Electronics,799,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
08ee76d8-9fa7-4859-ba48-36cb372dc5ff,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 22:03,12/08/2023 01:35,12-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
e1112027-35f2-47cd-b711-0ee89fa2b7f5,Outcall,Returns,Return request,,,,13/08/2023 16:36,13/08/2023 16:39,13-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
6d29759c-58b8-45a6-87c9-41090645fef8,Inbound,Returns,Fraudulent User,Pls help me ,,,12/08/2023 21:36,12/08/2023 21:42,12-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5e8f775d-e67e-4f1a-8e14-e02987da4490,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 07:48,13/08/2023 07:50,13-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
0500173c-6ca9-4e73-a34b-260250f47a8f,Inbound,Order Related,Delayed,,,,13/08/2023 07:51,13/08/2023 07:57,13-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
f5e8617a-0b89-4b23-afb0-84ca5eb0707f,Inbound,Returns,Return request,,,,13/08/2023 15:01,13/08/2023 15:08,13-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
c8930358-3e82-4b1c-a3ee-80aa4c674991,Inbound,Returns,Reverse Pickup Enquiry,,a3195da0-eb6b-4ab2-be69-78adaeeeb37d,04/08/2023 18:42,11/08/2023 08:57,11/08/2023 09:08,11-Aug-23,DEORIA,Electronics,374,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
25f7029c-1022-492e-a27b-6185ff373bbd,Inbound,Returns,Reverse Pickup Enquiry,,b579f947-b1d2-4fb8-8ddc-47a1142f0991,05/08/2023 17:09,11/08/2023 17:23,11/08/2023 17:24,11-Aug-23,JHUJHUNU,Electronics,1199,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
3e5666e1-9813-43ad-8f15-4e8063d7810a,Outcall,Order Related,Priority delivery,,f7a09073-084d-4781-a78e-84cdb83ace27,11/08/2023 14:51,11/08/2023 18:51,11/08/2023 19:04,11-Aug-23,MUMBAI,Home Appliences,12900,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
d3f45310-328d-4147-8779-95bdc00b549d,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 11:02,12/08/2023 11:09,12-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
97e82f88-3a73-4ae9-9f10-4706cda7f528,Inbound,Order Related,Order status enquiry,Don't solve my problem ,,,12/08/2023 18:46,12/08/2023 21:34,12-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,1
336f3e4b-6326-4f93-bd73-ef6d3b723135,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,13/08/2023 18:55,13/08/2023 19:13,13-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
adb9dde9-cc95-48a3-b769-0c108509f069,Inbound,Returns,Reverse Pickup Enquiry,,ad7c4b19-7487-4a0b-8668-db1efa2ff7a5,04/08/2023 12:14,11/08/2023 10:03,11/08/2023 11:46,11-Aug-23,CHENNAI,LifeStyle,989,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cfa2d972-1dbf-46a9-8d8d-e9fe23d6b3bf,Inbound,Returns,Reverse Pickup Enquiry,,5b848d6d-3d3e-424c-a563-c250988e33d4,01/08/2023 10:52,11/08/2023 11:19,11/08/2023 11:25,11-Aug-23,BERHAMPORE,Electronics,1999,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
e8c71dd9-c1f5-4d56-acb1-281b4d4e3308,Inbound,Product Queries,Product Specific Information,Bed experience ,,,11/08/2023 15:15,11/08/2023 15:25,11-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
60a19163-09b7-4dfb-a1f4-1ed489e4fbf1,Inbound,Cancellation,Return cancellation,,36275cd7-9bc1-4400-8c70-255af915e5ed,06/08/2023 18:34,11/08/2023 22:00,12/08/2023 00:08,12-Aug-23,NEW DELHI,LifeStyle,1077,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
8902cbe2-5c6b-495b-8ed3-11f548d87db7,Inbound,Order Related,Order status enquiry,,,,12/08/2023 07:30,12/08/2023 07:33,12-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
85b083c1-8d7e-45bd-b3d8-f06ea5c13c62,Inbound,Returns,Missing,,,,12/08/2023 20:30,13/08/2023 08:19,13-Aug-23,,,,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,2
3169be05-b87f-4b63-840f-6e1868f7eebb,Inbound,Order Related,Installation/demo,,,,12/08/2023 20:38,12/08/2023 20:44,12-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,2
e176d506-7bb3-4428-8165-330f1051226d,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved yet ,,,13/08/2023 20:25,13/08/2023 20:26,13-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
eabea61e-8426-473a-8e12-387de2eb1595,Inbound,Returns,Fraudulent User,Try to deliver right product.,f6f6dc01-72de-4301-9e0e-e70ec12e03ed,05/08/2023 19:03,11/08/2023 06:15,11/08/2023 06:17,11-Aug-23,PATNA,LifeStyle,1348,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
bf947d02-e5b4-457a-915d-3b5c2a1eb1ed,Inbound,Returns,Return request,Try to deliver correct product ,4ae97962-b7fb-4d25-8b66-447d5d5d7be9,01/08/2023 18:26,11/08/2023 19:35,11/08/2023 19:36,11-Aug-23,BANKURA,Electronics,189,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
ae993c0e-4a27-4e8e-95b0-487efcdeed67,Inbound,Feedback,UnProfessional Behaviour,,,,12/08/2023 12:37,12/08/2023 12:39,12-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
95cf8dde-9be4-4941-8e48-d0fe26870ea7,Email,Feedback,UnProfessional Behaviour,Bad experience ,,,12/08/2023 17:25,12/08/2023 17:26,12-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
33da87c0-485b-4e81-a44e-720d4a42296b,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:13,12/08/2023 19:17,12-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
ead82499-eb7f-460a-9da6-40e416d220d9,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 19:44,12/08/2023 19:49,12-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
d7fd0836-7655-402e-8f52-846cdb2edf26,Outcall,Returns,Fraudulent User,,,,12/08/2023 21:44,12/08/2023 21:45,12-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
0766e1c1-d7d1-44fd-820e-f54477963a96,Inbound,Order Related,Installation/demo,,,,13/08/2023 07:16,13/08/2023 07:20,13-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
61851a5e-d261-4598-8a07-a82dcec6c5ae,Inbound,Returns,Reverse Pickup Enquiry,My return request was automatically cancelled by   and the customer service executive assured me to resolved the issue asap. His behaviour was good but I am worried whether my issue will be addressed or not. Please team   dont do the same with your valuable customers ,,,13/08/2023 10:43,13/08/2023 10:54,13-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
eacb0109-be92-40be-86bb-3c253fa39275,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 11:30,13/08/2023 11:42,13-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
1657adcd-b9e7-47cc-b7e8-afe047670549,Inbound,Returns,Return request,,,,13/08/2023 21:09,13/08/2023 21:12,13-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
10624484-7582-4b11-bf1a-f6b1a6f4b8f6,Inbound,Order Related,Delayed,Baat karne m.theek hai,57a872b4-57e1-40e0-84e7-79bcaaf8ab9a,04/08/2023 20:10,13/08/2023 09:55,13/08/2023 10:04,13-Aug-23,KHAGARIA,Books & General merchandise,28,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,4
1410bd12-52e0-4aa4-a522-ae453062cf52,Inbound,Returns,Reverse Pickup Enquiry,,f095fbcc-9009-4591-9412-42e071f845bb,02/08/2023 14:01,11/08/2023 12:03,11/08/2023 15:04,11-Aug-23,BHUBANESWAR,LifeStyle,699,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
7e81413b-51e7-4330-8a59-142a1a424d67,Inbound,Order Related,Delayed,5 tareekh order 15 tareekh ko milne ka bolte he 10 din me...Chutiya banate he or kuch nahi,ac26f88f-7a16-4605-b3fb-a05da4de8489,05/08/2023 08:49,11/08/2023 13:41,11/08/2023 13:53,11-Aug-23,REWA,Electronics,2425,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,1
d1d9a648-dc6e-4092-9b82-630940c61adc,Inbound,Returns,Exchange / Replacement,Worst,892d60fa-11e4-4b01-84ff-74982ea28605,04/08/2023 22:48,12/08/2023 22:25,13/08/2023 11:36,13-Aug-23,HYDERABAD,Mobile,29999,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
76ce22fe-13d4-47a7-b075-3a13a0f785c2,Inbound,Returns,Damaged,Many time observed that while return the product return option not working properly as giving any error so need to work on it.,3fa458ce-87de-4752-b365-710c95671c4c,07/08/2023 22:53,11/08/2023 23:00,12/08/2023 14:24,12-Aug-23,AHMEDABAD,Home,75,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
ebe026e3-fa5c-4e1e-aa58-7cc233054be1,Inbound,Order Related,Priority delivery,,0fddc0a1-07cc-4837-8fc8-047eb6acdce6,09/08/2023 18:42,13/08/2023 08:25,13/08/2023 08:26,13-Aug-23,BAGHPAT,LifeStyle,999,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
00dc1924-3635-4f2b-b4c6-5b888c1134d7,Inbound,Product Queries,Product Specific Information,Service is very very bad ????????,,,11/08/2023 19:51,11/08/2023 19:52,11-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
a219dbef-2a2d-464f-a304-26cc1db09d98,Inbound,Order Related,Installation/demo,,fcef456e-3f47-49cf-bf18-717cbf7ec55e,05/08/2023 00:54,12/08/2023 15:40,12/08/2023 16:09,12-Aug-23,KANPUR,Books & General merchandise,11288,,Anthony Booth,William Park,John Smith,31-60,Morning,5
6dc08a11-7dbc-4404-923f-fbe024a8946d,Inbound,Returns,Missing,,,,12/08/2023 09:51,12/08/2023 09:57,12-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
d43181ce-ce01-4de0-b357-fa10a0dabcfb,Inbound,Returns,Return request,Better ,,,12/08/2023 13:50,12/08/2023 13:53,12-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
d3c9ab34-86c9-4ee0-89d3-0fd69907d91a,Outcall,Shopzilla Related,Signup Issues,Polite and help to solve query,,,12/08/2023 16:16,12/08/2023 16:17,12-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
9612da09-4a32-4771-954f-feecc9772f2f,Inbound,Returns,Return request,,,,12/08/2023 20:18,12/08/2023 20:21,12-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
31016c46-2564-47c5-bfc5-3c6f5e28aba9,Outcall,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:35,13/08/2023 17:21,13-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
cf10b4f6-9450-467a-b9c7-ad43c29d3724,Outcall,Refund Related,Refund Enquiry,,,,13/08/2023 17:56,13/08/2023 18:11,13-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
0f30fe53-dafa-4204-950e-43789dd6bb7b,Inbound,Refund Related,Refund Enquiry,Thank you,,,13/08/2023 19:38,13/08/2023 19:43,13-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,4
2b7860dd-6dea-4b23-adc2-3afb7a2f6183,Inbound,Returns,Return request,Amazing experience with customer service. ,,,13/08/2023 21:26,13/08/2023 21:55,13-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
159659d4-c5d0-4786-afbd-f69f126f315c,Inbound,Returns,Return request,,73ba3b77-03f4-4201-a579-13db80df2dd5,07/08/2023 06:12,11/08/2023 02:18,11/08/2023 02:19,11-Aug-23,VARANASI,Books & General merchandise,3633,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5b123dca-b2e6-4eed-abad-58b0f976afb7,Inbound,Returns,Reverse Pickup Enquiry,Voice quality is very bad,f9e6145b-350f-4ed4-913f-e2b7a131174d,08/08/2023 15:02,11/08/2023 06:17,11/08/2023 06:24,11-Aug-23,JAGGAMPETA,Books & General merchandise,169,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
ec32fb3d-6f52-4241-8301-fa528f9520b2,Inbound,Returns,Fraudulent User,Please maintain the customer support like this only and please deliver better products not a expired one,,,12/08/2023 19:49,12/08/2023 19:53,12-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
42fadcaa-f37e-4eca-aa4d-f4b33fa192cc,Inbound,Order Related,Order status enquiry,Very good service.,,,12/08/2023 20:29,12/08/2023 20:30,12-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
513ccbe5-f300-488c-aeb0-7b59614cdba5,Outcall,Order Related,Invoice request,,,,12/08/2023 21:58,12/08/2023 22:05,12-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,3
72cb0e41-3429-4c5f-b899-f424f75bb8c6,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 09:15,13/08/2023 09:17,13-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
a9122b49-e51b-469b-b63b-91ae64bca076,Email,Order Related,Delayed,Good,e7f525d5-3140-420d-8fcd-7b50aaada9f5,05/08/2023 12:50,13/08/2023 08:35,13/08/2023 08:40,13-Aug-23,HAPUR,LifeStyle,1399,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4bf7296a-31ba-483f-a5ef-03cf62434217,Inbound,Order Related,Order status enquiry,,1a524bd1-8d77-4427-9aa1-c0c18fa98b77,07/08/2023 14:37,13/08/2023 09:42,13/08/2023 09:43,13-Aug-23,ETTAYAPURAM,Electronics,2299,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b992b30b-5e8a-4171-9a93-47b3aed516b4,Inbound,Returns,Reverse Pickup Enquiry,,0b57a1dc-192f-4af6-a541-4906c5632022,05/08/2023 22:20,11/08/2023 09:20,11/08/2023 09:25,11-Aug-23,JAJPUR ROAD,Books & General merchandise,172,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
c179b725-e8a7-4e97-87cf-680b813dd8ff,Outcall,Returns,Reverse Pickup Enquiry,,bcc08fe4-588b-4cf8-b926-58315754af4a,06/08/2023 12:52,11/08/2023 15:46,11/08/2023 15:48,11-Aug-23,HYDERABAD,LifeStyle,1299,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
277140d6-c859-4b24-855c-92ecfe9c5c81,Inbound,Order Related,Installation/demo,,,,12/08/2023 08:28,12/08/2023 08:29,12-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
c621cafb-a47f-4f5e-8d9d-fe03f8d314cb,Outcall,Order Related,Delayed,Worst service ,,,12/08/2023 19:51,12/08/2023 19:56,12-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
a1aeb691-445e-4072-bb27-ce93417bed5b,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:09,12/08/2023 18:09,12-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,4
5afa4d36-dceb-458f-85ca-5fd549b1ec2d,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:36,12/08/2023 20:40,12-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
67da3efe-65d1-4dd3-b6f6-4171db4b434d,Inbound,Feedback,UnProfessional Behaviour,,,,13/08/2023 22:02,13/08/2023 22:22,13-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
102b3616-fe2e-4239-b3e4-2289dc321700,Inbound,Cancellation,Not Needed,,12f9ef72-246f-45ce-8331-1339d11025a8,08/08/2023 20:01,11/08/2023 10:13,11/08/2023 10:14,11-Aug-23,CORTALIM,Mobile,27999,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
a397c8ca-a255-45e7-a1bd-5f6a7a2f85f1,Inbound,Returns,Reverse Pickup Enquiry,,efa201f2-120a-4898-811f-1fe2b3910aca,04/08/2023 00:57,11/08/2023 16:52,11/08/2023 16:54,11-Aug-23,JAIPUR,Affiliates,67,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
0696994a-0427-4c78-8ef5-81fffb212c2b,Inbound,Returns,Wrong,Very good paresan ,0829122f-5af4-4f94-ad3e-af0a9cb957b7,06/08/2023 07:14,12/08/2023 07:02,12/08/2023 07:03,12-Aug-23,BARABANKI,Electronics,1499,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
6baf49a7-372c-4a34-b038-b085b2f3647d,Inbound,Returns,Fraudulent User,,,,13/08/2023 08:17,13/08/2023 08:19,13-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c5111483-be30-4bfd-9d03-cb83246e1f85,Inbound,Returns,Return request,,,,12/08/2023 17:51,12/08/2023 17:54,12-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
5a34426a-b70a-42a6-976e-4ff58eb70734,Inbound,Returns,Reverse Pickup Enquiry,Verybad experience,,,13/08/2023 08:14,13/08/2023 11:30,13-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,1
933204d1-a496-4b10-934d-bcf1987f521f,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:51,13/08/2023 11:09,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
94f3839d-6f07-4d07-b0d5-7c0ed8d8ae19,Inbound,Order Related,Order status enquiry,,,,13/08/2023 18:54,13/08/2023 18:55,13-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
47d30a64-dc04-4959-bc24-24cea6946b50,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 20:00,13/08/2023 20:17,13-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
7b8a7346-be4b-474f-aa99-52be2a703bc8,Inbound,Returns,Missing,,8fcb7022-a22d-4098-97e4-36128fdfbbd4,03/08/2023 09:03,12/08/2023 09:22,12/08/2023 09:22,12-Aug-23,PATNA,Electronics,799,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
69262586-fb91-4155-a4ad-a5a0e15dceef,Inbound,Refund Related,Refund Enquiry,,66f93d00-dc1a-4793-a953-92203d03272e,10/08/2023 20:04,11/08/2023 12:55,11/08/2023 12:56,11-Aug-23,NABADWIP,Mobile,29999,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
07840253-3f78-4091-9f23-2d8785c406c4,Inbound,Order Related,Seller Cancelled Order,,a4c93724-e1ee-4aac-9739-7a10c135da01,06/08/2023 13:43,11/08/2023 13:17,11/08/2023 13:19,11-Aug-23,DEHRADUN,Books & General merchandise,159,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
5a9c3c8c-ccbc-4bb8-860d-94a68c30e8ba,Inbound,Order Related,Delayed,,b8c97b6a-6b21-4557-b7a4-bbaa7ee284bd,07/08/2023 20:37,11/08/2023 19:05,11/08/2023 19:07,11-Aug-23,BHADOHI,Books & General merchandise,307,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
de5142d7-ab24-4dc9-9498-20d29a5254a4,Email,Refund Related,Refund Enquiry,,,,12/08/2023 16:24,12/08/2023 16:25,12-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
02b0fe68-1592-4ec4-a804-e41c9f73103b,Inbound,Returns,Missing,,,,13/08/2023 13:44,13/08/2023 13:50,13-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
2395ee05-6882-46a3-a21c-4bb3c4112ea2,Inbound,Shopzilla Related,Shopzilla Rewards,,,,13/08/2023 14:58,13/08/2023 15:22,13-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
5ce652f3-8ca6-436a-b0ff-94b7a0131b6c,Inbound,Order Related,Invoice request,,,,13/08/2023 19:36,13/08/2023 23:06,13-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
c7be261c-6b3b-443f-8401-02c96b1ae4cf,Inbound,Returns,Technician Visit,,46fe589d-06d6-4b67-b8d8-06756cf16cea,08/08/2023 22:12,11/08/2023 12:43,11/08/2023 16:23,11-Aug-23,BADLAPUR,Electronics,62990,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
74dd8cb1-6e4d-4eb7-a0c4-50b2e98c4739,Outcall,Order Related,Order status enquiry,Very very bed experience from your service every time product delivery delay ,43204b66-9ace-45e8-b51b-a08c5db11e04,09/08/2023 11:09,12/08/2023 10:17,12/08/2023 11:21,12-Aug-23,VADODARA,Electronics,13597,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
1ba63194-bf87-414b-bb67-f591cc7670c4,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 17:32,11/08/2023 17:34,11-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
436f516c-7e67-4653-bdaa-b7f7abe6518c,Outcall,Returns,Reverse Pickup Enquiry,  amazing ??Thank you Shopzilla Nice customer service ,,,12/08/2023 23:07,13/08/2023 00:03,13-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
1e2a673f-4fed-4099-b914-adf4848ca194,Inbound,Order Related,Order status enquiry,,,,13/08/2023 10:17,13/08/2023 10:26,13-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
313574c0-ed2d-4356-9c15-61f47b1bdf33,Inbound,Returns,Reverse Pickup Enquiry,Very good ,4db89ad8-9d5e-4c94-9f16-5c60ea400a56,09/08/2023 07:11,11/08/2023 07:04,11/08/2023 07:08,11-Aug-23,NEW DELHI,LifeStyle,290,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
dffd4e29-95c4-4786-8b70-24e03e55dec4,Inbound,Order Related,Installation/demo,,4b77730e-5e78-40db-bee9-ad6d783664ef,03/07/2023 19:22,11/08/2023 07:48,11/08/2023 07:50,11-Aug-23,VADODARA,Electronics,1099,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
130d3b16-e817-434f-9696-a9daa1e5c228,Inbound,Returns,Return request,,b8cfc3a9-63fb-4e18-8785-2af400417cb9,31/07/2023 17:23,11/08/2023 08:52,11/08/2023 17:37,11-Aug-23,MIRZAPUR,Electronics,1099,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
84bb3fc0-da10-4060-a404-e2a6808a7195,Inbound,Order Related,Installation/demo,Please resolve my problem,9b27f43b-f402-473b-9f13-556f743d8939,23/10/2022 10:31,11/08/2023 09:00,11/08/2023 09:04,11-Aug-23,HAJIPUR,Home Appliences,2799,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
d7603263-6775-4f0f-ac26-90d451121430,Inbound,Returns,Service Centres Related,,8198af9d-8db6-4ca4-ae17-b4e3343cc553,28/11/2022 17:20,11/08/2023 14:13,11/08/2023 17:26,11-Aug-23,BAIHAR,Home Appliences,46999,,Logan Barnett,William Park,John Smith,31-60,Morning,5
90dd65c3-5ef0-4e73-a9ca-be8a776e3b4c,Inbound,Returns,Wrong,,72945ad9-6c98-40e0-8bfa-f4a39e86c108,08/08/2023 09:09,11/08/2023 15:25,11/08/2023 21:44,11-Aug-23,BADAUN,LifeStyle,825,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
77ee8d82-7cb4-42d5-8bc1-a372155b1717,Inbound,Returns,Reverse Pickup Enquiry,,6a7e25ab-547e-40e8-94ed-c7fbc90c405c,02/08/2023 12:43,11/08/2023 19:56,12/08/2023 07:54,12-Aug-23,AHMEDABAD,LifeStyle,740,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,3
79236db3-5e21-49e1-8525-89e0544eac2f,Inbound,Order Related,Order status enquiry,,,,12/08/2023 20:12,12/08/2023 20:42,12-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
79485cfa-65cd-40ee-a8df-d69886862a15,Inbound,Cancellation,Not Needed,,,,13/08/2023 09:34,13/08/2023 09:39,13-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
cbe33158-2810-455b-b17c-1a4a3a913866,Inbound,Order Related,Delayed,,,,13/08/2023 17:50,13/08/2023 17:59,13-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
3be28a09-13e4-4d55-b460-3324e4a0f50f,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 18:24,13/08/2023 18:27,13-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
47fadc98-d834-4636-ab78-0d31101c7fbc,Inbound,Returns,Return request,,08cf5806-3702-4a91-9013-0293ae15d0b9,30/07/2023 20:06,13/08/2023 07:10,13/08/2023 07:13,13-Aug-23,BHATINDA,Electronics,2499,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
04903db0-e81e-43c5-928d-73b2a708f14f,Inbound,Payments related,Online Payment Issues,Awesome...,,,11/08/2023 00:09,11/08/2023 00:13,11-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
399f745a-10ab-4485-909c-375243b9a989,Inbound,Returns,Reverse Pickup Enquiry,,1285f1bf-89cb-49a7-82b1-886bda4034c7,04/08/2023 15:21,11/08/2023 00:20,11/08/2023 00:26,11-Aug-23,LUCKNOW,Electronics,838,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
6bc1446c-166e-4cff-9eed-a244b1c06404,Inbound,Returns,Reverse Pickup Enquiry,,419f836b-e666-4760-a2a5-35ef58e0c80e,31/07/2023 15:36,11/08/2023 08:45,11/08/2023 08:48,11-Aug-23,CUTTACK,Affiliates,248,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,4
dcad6f09-ec9e-4247-a20b-c6fba10ea655,Inbound,Order Related,Invoice request,Better ,e936c3bd-435d-4586-90fc-f66062412f15,04/08/2023 10:53,11/08/2023 10:16,11/08/2023 10:18,11-Aug-23,DEOGHAR,Mobile,13999,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
b582a0f3-074f-411c-8f65-83dd0e20b270,Email,Returns,Service Centres Related,Shopzilla seller duplicate ghatiya product sale Shopzilla customer support team is not help provide very poor feedback customer support team  ,8d8eccdd-bd27-4253-99c5-087d5c7cca00,05/07/2023 20:53,12/08/2023 12:59,12/08/2023 12:59,12-Aug-23,SIWAN,Mobile,22999,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
7809c2c6-a461-4361-acb7-a2ac927642ab,Inbound,Returns,Product related Issues,Mujhe accha lga bat kr k sir ne acche se meri bat   or mujhe Shopzilla per bharosa dilaya mai Shopzilla ko chhodne k mood me tha per ab nahi qki customer support is good ,,,13/08/2023 12:45,13/08/2023 13:13,13-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
6f9351af-dcdb-4ccd-8849-4e6d11ca30a6,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 20:01,12/08/2023 20:03,12-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
e33f9304-e7d6-437d-abff-85b6154e0be4,Inbound,Returns,Reverse Pickup Enquiry,No,,,12/08/2023 23:05,12/08/2023 23:10,12-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
caf40f75-b89e-437c-9668-af27061bb82d,Inbound,Returns,Missing,Very good????,,,13/08/2023 14:19,13/08/2023 14:54,13-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
7af9a983-594d-4c43-8077-8c7eb7d6a727,Inbound,Returns,Reverse Pickup Enquiry,,280e8b93-6cb4-4e5b-b459-4cd42885f9e4,27/07/2023 19:57,11/08/2023 18:55,11/08/2023 19:07,11-Aug-23,KATHGODAM,Books & General merchandise,699,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
e8e21ade-94fd-4c4b-9ee9-b41dfd74e64f,Inbound,Order Related,Order status enquiry,,c1213017-cf73-4c89-99fc-2ad7edb774e0,02/08/2023 18:33,08/08/2023 22:16,12/08/2023 01:10,12-Aug-23,DHANBAD,Home Appliences,10200,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
b2b400a6-46e9-4418-8f1f-8bbf36780483,Outcall,Refund Related,Refund Enquiry,,b0598918-05f7-4975-8ff2-026e79fe95a7,08/08/2023 22:06,11/08/2023 11:01,11/08/2023 11:14,11-Aug-23,GODHRA,Books & General merchandise,19,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,1
bb7a10ee-beac-486d-953d-560fafd26886,Inbound,Returns,Fraudulent User,,708d3a3b-6fce-4818-ba95-6f08bd3a5c98,06/08/2023 16:14,11/08/2023 20:24,12/08/2023 12:44,12-Aug-23,SONBHADRA,Books & General merchandise,72,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
faa9d45c-fa3a-4a91-83bd-55273897b288,Inbound,Order Related,Invoice request,,bedd00c4-8ae7-4d63-b545-6cf5d9c1dcb9,,12/08/2023 00:07,12/08/2023 20:04,12-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
712213c9-0a6d-4224-8acb-87aff6d0322f,Inbound,Returns,Fraudulent User,Thank ,,,12/08/2023 13:27,12/08/2023 13:30,12-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
097e6c72-bfce-4098-9a6d-adaab2c3eb55,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:36,12/08/2023 12:47,12-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
72a53a80-0277-4c5d-998a-5cdda904d4fa,Inbound,Order Related,Installation/demo,Thanks Shopzilla ,,,12/08/2023 12:36,12/08/2023 12:37,12-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
92026259-4847-4487-8f69-48ed7cbab8b2,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:07,12/08/2023 15:10,12-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
12292fb5-b0ec-4e7f-a417-e8d81cffcc97,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:23,12/08/2023 22:39,12-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
5255cbba-8f5b-4b7c-a605-d1ee77523fa5,Inbound,Order Related,Order status enquiry,,,,13/08/2023 12:18,13/08/2023 12:22,13-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
e0a6b7d4-62e8-42a3-a8ac-615fcfba34f1,Inbound,Order Related,Priority delivery,Some delivery delay ,,,13/08/2023 16:21,13/08/2023 16:44,13-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d7a4ae85-9fb9-4306-8d7b-105a91955547,Inbound,Returns,Return request,,,,13/08/2023 19:09,13/08/2023 20:42,13-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
34537888-e9d9-4ead-94a0-8fa1741cc197,Email,Order Related,Delayed,,1412bd70-ee5e-4604-bc02-0cd8f64a649b,30/07/2023 17:53,13/08/2023 18:16,13/08/2023 18:27,13-Aug-23,PUNE,Home,1329,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
2e95a891-5723-499a-a62d-3cd3b8ed47d3,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 23:18,11/08/2023 23:19,11-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f527cbf8-45ec-452f-9c0b-c5f40b2e763b,Outcall,Returns,Fraudulent User,It took me 5 calls and 2 escalations to arrange for a return pickup which is insane. Please improve your technicians knowledge. Whatever this person has done could have been done by the technician I spoke in the morning. ,,,12/08/2023 17:36,12/08/2023 18:47,12-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
a2ec1f84-ef3f-44fe-9325-5500a8a2e792,Email,Order Related,Delayed,,,,13/08/2023 09:28,13/08/2023 09:29,13-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
c9ba5e99-1b5a-4f33-b514-6c17055555fc,Inbound,Cancellation,Not Needed,,,,13/08/2023 09:51,13/08/2023 09:56,13-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
b115fffa-d3fe-40a1-8f9f-ac90ffb4e4f6,Inbound,Order Related,Delayed,,8b3729a1-7c50-44c9-93c3-3f1510b5bffc,31/07/2023 17:59,13/08/2023 17:20,13/08/2023 17:35,13-Aug-23,SIKAR,Electronics,2299,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,2
666b9460-0c3d-4bb4-b2fe-9adb5a646450,Inbound,Returns,Return request,"Sir, meri problem solved karne   sir ne meri problem assni se solve kar di",906a9b0f-4c2e-4c1d-a9bd-668c59063ee3,29/07/2023 13:59,12/08/2023 09:30,12/08/2023 09:37,12-Aug-23,HOSHANGABAD,Electronics,1099,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
7bd4df4b-9c45-4718-bd81-833c02c8a002,Inbound,Cancellation,Not Needed,,71c7a473-3e0b-4c72-8717-3501900f0d83,04/08/2023 13:32,11/08/2023 16:03,11/08/2023 19:28,11-Aug-23,KHANDWA,LifeStyle,2899,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
4eaac676-c556-4da0-96f4-b3fa334b2255,Inbound,Returns,Return request,V,63b57a3d-85ff-4504-9f03-0061a680e58c,04/08/2023 22:28,12/08/2023 17:03,12/08/2023 17:04,12-Aug-23,RANGPO,LifeStyle,340,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
79685c5a-ee9c-4ba7-ba0b-f9faca5ebc62,Inbound,Returns,Reverse Pickup Enquiry,,40b7c822-8b39-48ab-9534-2aa108c780e2,05/08/2023 14:30,11/08/2023 15:11,11/08/2023 15:13,11-Aug-23,WANI,Affiliates,159,,Jessica Jones,William Park,John Smith,31-60,Morning,5
6ebb0a08-a568-469c-8d85-1c0ec0629733,Inbound,Order Related,Invoice request,Excellent ,5006a4b1-ef8e-49ab-a3e6-8b4492d8245d,09/08/2023 00:59,11/08/2023 17:05,11/08/2023 17:48,11-Aug-23,BERHAMPUR,Electronics,53990,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
57cc4c07-3cc6-425e-b35e-d1ed23bbb656,Inbound,Returns,Return request,Thank You  for resolving my problem,,,12/08/2023 17:42,12/08/2023 20:53,12-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
4a986869-2438-4c86-9217-a116f8301099,Outcall,Cancellation,Not Needed,,,,13/08/2023 13:27,13/08/2023 13:32,13-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
664048aa-e86a-40b3-8baa-5a5f8e0ddd9d,Inbound,Returns,Missing,,,,13/08/2023 17:15,13/08/2023 17:36,13-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
456ed4e4-e502-4c69-8ded-ae3f4f9dd973,Outcall,Cancellation,Return cancellation,,,,13/08/2023 18:24,13/08/2023 18:26,13-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
ee51b50a-8efb-4f91-8d8c-dec5da7e3e79,Outcall,Returns,Exchange / Replacement,"Very Bad experience with Shopzilla. How come you will cancel.my exchange, when your team has mistake. I placed sell back option on 7th and till now no one came. When there is a escalation from customer, you should have mechanism to handle in a better way",e371bac8-a265-44e0-8190-b0d0b53b184a,21/07/2023 01:36,11/08/2023 19:04,11/08/2023 19:20,11-Aug-23,HYDERABAD,Mobile,49999,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
c15a04f8-b82e-43db-9967-09831441aaef,Inbound,Order Related,Delayed,,52cfcc0a-601d-4688-bf9c-cb00de3382a4,05/08/2023 13:10,12/08/2023 08:23,12/08/2023 09:15,12-Aug-23,VADODARA,Electronics,1077,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,2
b1bf1f07-b62e-4962-8711-a2de666f9c7e,Inbound,Returns,Reverse Pickup Enquiry,,598d437a-d439-4b3c-86ef-c6fbf2d421de,04/08/2023 08:39,11/08/2023 11:51,11/08/2023 11:57,11-Aug-23,DARBHANGA,LifeStyle,449,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
27695c44-63c0-4165-9bc2-ad6de2cbf305,Inbound,Returns,Return request,,21c447bd-a9ce-4529-a251-f1548ebfac7d,06/08/2023 12:47,11/08/2023 14:18,11/08/2023 14:27,11-Aug-23,MEERUT,Electronics,299,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,4
b7af7966-77b0-430d-a0c5-da4418003d9f,Inbound,Returns,Reverse Pickup Enquiry,,2b4cb705-5dfa-4cf0-a96c-1b8798167d54,29/07/2023 19:52,11/08/2023 15:08,11/08/2023 15:11,11-Aug-23,VADODARA,LifeStyle,333,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ec64ea58-f859-43d5-8a69-9f292ec05385,Inbound,Returns,Reverse Pickup Enquiry,,4c6807ae-843b-4510-80c6-226ca299e235,05/08/2023 10:36,11/08/2023 20:59,11/08/2023 21:02,11-Aug-23,JODHPUR,LifeStyle,299,,Jessica Jones,William Park,John Smith,31-60,Morning,4
08d1cb69-a805-4301-9b0d-17b02cedcc0c,Outcall,Cancellation,Not Needed,,,,12/08/2023 09:40,12/08/2023 10:00,12-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
f53c01df-f313-43b4-be8f-1c2583b80e5c,Inbound,Order Related,Seller Cancelled Order,,,,13/08/2023 05:59,13/08/2023 06:04,13-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
0cd34d77-2191-4d30-b4a2-acb04dde8e1c,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 11:57,13/08/2023 12:28,13-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d1990049-f00f-4f28-85bd-bf75da3fd99d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 15:42,13/08/2023 15:46,13-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
ee36231e-0003-42f7-b30b-bc9dfc0dddd8,Inbound,Returns,Wrong,,,,13/08/2023 22:09,13/08/2023 22:31,13-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
d5c9b993-5fac-4dce-8c37-c0e58c6fc72c,Inbound,Returns,Return request,Baat kafi ache   or problem bhi solve ki ,88e41723-423f-49d5-9a2c-cecaad5a8590,02/08/2023 16:46,11/08/2023 16:06,11/08/2023 17:58,11-Aug-23,SHAHJAHANPUR,Electronics,1247,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
26205cff-696f-43d9-a344-be2529ec850a,Inbound,Returns,Wrong,,ad81c6e3-3b1e-41c7-9483-cb21f1abaf4c,31/07/2023 19:40,12/08/2023 08:40,12/08/2023 08:42,12-Aug-23,BANSWARA,Electronics,2799,,Timothy Grant,William Park,John Smith,31-60,Morning,5
c22ca484-a3dc-464e-80e2-d27856fb9027,Inbound,Returns,Return request,Good ??,9df8b228-78de-49f6-ad28-e7731ce69f5c,02/08/2023 12:34,12/08/2023 11:14,12/08/2023 11:16,12-Aug-23,LUCKNOW,Books & General merchandise,499,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
571e547e-c985-4057-907b-15f09f424f19,Inbound,Order Related,Customer Requested Modifications,,a6ccc68b-e801-4df6-a48a-ba40795c0e6c,11/08/2023 11:01,11/08/2023 14:36,11/08/2023 14:39,11-Aug-23,UDAIPUR,Electronics,222,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8dadd221-72aa-4898-8027-67d6bbefe289,Inbound,Order Related,Delayed,,49578d3d-2c73-47d5-9c38-e54b48014e02,07/08/2023 13:28,11/08/2023 19:34,11/08/2023 19:36,11-Aug-23,LUCKNOW,Home Appliences,36999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f6fcc267-3faf-4061-ab83-6fe965ecf274,Inbound,Product Queries,Product Specific Information,Excellent service done ????,,,11/08/2023 20:16,11/08/2023 20:18,11-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4e8b1f50-cb51-4fa8-832b-1e4740482c1c,Outcall,Returns,Reverse Pickup Enquiry,Pathetic customer support ,,,12/08/2023 09:39,12/08/2023 09:45,12-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
11435b76-c178-4588-8fcd-eb035ffe97b3,Inbound,Returns,Return request,,,,12/08/2023 11:45,12/08/2023 11:50,12-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
a395cfd0-a739-46bb-ac8f-412d8d123f7b,Inbound,Returns,Wrong,,,,12/08/2023 23:29,12/08/2023 23:34,12-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
d841f84d-daad-421d-af15-687caf9cf5d2,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:56,13/08/2023 20:38,13-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
94e43609-ce44-49eb-b47a-1d7b61737023,Inbound,Returns,Reverse Pickup Enquiry,I want to return my product and want any refund so if you can help so please help regarding this issue,,,13/08/2023 20:34,13/08/2023 20:39,13-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
1630b7c9-e6b7-4b52-841b-f7d279476f37,Inbound,Returns,Wrong,,,,13/08/2023 22:31,13/08/2023 22:39,13-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
3adb0749-71b5-43b7-9bdb-a44ed7ae36b7,Inbound,Order Related,Installation/demo,,d5ae807f-a31b-4235-9d90-b4b6f112917d,24/07/2023 07:39,11/08/2023 00:43,11/08/2023 00:47,11-Aug-23,KOTA,Home Appliences,1899,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
4ee12733-8858-4b74-8800-0bd7bfec4769,Inbound,Returns,Return request,,caea5049-3774-48c8-a161-e6c0aecf9ce3,07/08/2023 15:11,11/08/2023 11:06,11/08/2023 11:12,11-Aug-23,SAMASTIPUR,Electronics,1699,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c869b8b4-4bfa-4cd1-859a-df92e0b0d059,Inbound,Returns,Reverse Pickup Enquiry,Five star ?????????? Thank you   ??,,,12/08/2023 09:15,12/08/2023 10:38,12-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
1fcdc7d4-7ca6-4dd4-94da-a18653dda517,Inbound,Returns,Wrong,,,,13/08/2023 17:09,13/08/2023 17:11,13-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
4b3fcc4d-aeba-465b-9631-2ca1cd7bfa36,Inbound,Order Related,Delayed,Very very good ,,,13/08/2023 11:29,13/08/2023 11:34,13-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b8d8fce9-7112-4f8c-a4ff-758d184477f6,Outcall,Returns,Reverse Pickup Enquiry,nice ,,,13/08/2023 19:43,13/08/2023 19:50,13-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
0f6b44f0-393d-4ccc-bd3e-5f4851a90528,Inbound,Order Related,Order status enquiry,,8d934a21-37d9-476f-acdc-bd0b035fc863,10/08/2023 12:09,11/08/2023 10:08,11/08/2023 10:11,11-Aug-23,ALATHUR,LifeStyle,2045,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e854a237-14bb-4878-8bb8-b9c0378d8340,Inbound,Order Related,Installation/demo,,7f9a9069-d968-4685-8f70-51a79f0c8a19,23/06/2023 12:40,11/08/2023 12:28,11/08/2023 12:30,11-Aug-23,BONGAON,Electronics,1299,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,4
462ae577-4d08-46f3-a350-8fe21a9e713d,Inbound,Returns,Reverse Pickup Enquiry,,db83e749-3a39-41d7-97f4-37d893ad44ad,05/08/2023 23:51,11/08/2023 16:28,11/08/2023 16:43,11-Aug-23,KOLKATA,LifeStyle,1139,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
bd7b95da-da2e-4744-9bd9-cec2c8f1b38d,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied ,e447f935-175f-4582-b914-ab63e0dd8365,08/08/2023 20:10,11/08/2023 17:18,11/08/2023 17:24,11-Aug-23,JHINJHAK,Electronics,19999,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
0fc34bdf-2e1b-48c9-b596-9e0036c28dd0,Inbound,Order Related,Delayed,,0a18491e-c8a5-4dc1-a38e-d0a9b9060986,28/07/2023 14:53,11/08/2023 17:28,11/08/2023 17:35,11-Aug-23,CHENNAI,Books & General merchandise,1728,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
3db89d97-6721-4b01-8702-2e5294de6c72,Inbound,Returns,Missing,Very nice,de3153f6-136a-46f5-a101-520c122989cb,30/07/2023 19:30,11/08/2023 18:42,11/08/2023 20:23,11-Aug-23,UMARIA,Electronics,849,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
cb05c15f-53f3-4052-a5d7-625d22a163fc,Inbound,Returns,Wrong,,7277da08-9647-4175-b7a6-60f3cf7fd4c6,07/08/2023 03:32,12/08/2023 22:44,12/08/2023 22:46,12-Aug-23,KOLKATA,LifeStyle,659,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cac1b1c1-5fba-400a-9dd6-cf9fa0cc77cb,Outcall,Shopzilla Related,General Enquiry,,,,11/08/2023 21:23,11/08/2023 21:24,11-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
d5982743-84d1-4c19-b168-81d00ff361d9,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 06:19,12/08/2023 14:34,12-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
a8047ff0-0a0b-4dd8-86c0-51bfc25a3716,Outcall,Product Queries,Product Specific Information,,,,12/08/2023 10:29,12/08/2023 10:37,12-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
938938bd-b91e-4d39-8043-4a93f7fc7cf0,Email,Order Related,Delayed,Thanks ,,,13/08/2023 07:59,13/08/2023 08:49,13-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
7a2fb46a-7d77-48b6-a7a7-5001d5d9c107,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 09:45,13/08/2023 11:08,13-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
a92859a6-1c6d-4098-8b9c-dcf818b2de65,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 20:42,13/08/2023 21:02,13-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
4fdc5001-9991-44dc-99ab-06d339c89599,Inbound,Returns,Fraudulent User,,f1de7226-3d87-4a63-b3cd-123b4bff2670,03/08/2023 12:16,10/08/2023 15:36,11/08/2023 11:20,11-Aug-23,MUZAFFARPUR,Home,664,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c75c955b-35d3-4911-aa7b-dc5c0b1d9b6a,Outcall,Returns,Reverse Pickup Enquiry,,488c9480-7eca-4a28-aa4c-228bb458b05f,28/07/2023 20:21,10/08/2023 22:48,11/08/2023 23:47,11-Aug-23,ALLAHABAD,Home Appliences,1499,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,1
e7e65c22-a394-4ee7-a179-9fc13960fea2,Inbound,Order Related,Delayed,,7a8b3432-8a00-48e0-8177-bd8aba018cf0,09/08/2023 19:07,11/08/2023 20:18,11/08/2023 21:28,11-Aug-23,PUNE,Electronics,1549,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,2
33df9a5d-7c07-4ea3-84ff-91cd983cf086,Inbound,Order Related,Installation/demo,,,,12/08/2023 08:44,12/08/2023 08:46,12-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,2
b873b43a-ced6-4254-9511-e234af96af48,Inbound,Order Related,Installation/demo,Thanks sar,,,12/08/2023 10:03,13/08/2023 17:26,13-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6694009a-5b17-4d61-aa24-3d5c9c6fc863,Inbound,Order Related,Order status enquiry,Consultant cut the call with solving query.Bad experience.,,,13/08/2023 16:36,13/08/2023 16:58,13-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
305b5459-7bc3-4094-bb0d-cd52909cc0c5,Outcall,Returns,Fraudulent User,Coustomer executive is very good behaviour.but Shopzilla is a frod company.,,,13/08/2023 16:58,13/08/2023 17:15,13-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
13cb9045-7100-435a-9831-f418b9b485ed,Inbound,Order Related,Installation/demo,,da58bdeb-8a17-4beb-9de3-549b7b3de1c8,07/08/2023 10:41,11/08/2023 14:03,11/08/2023 14:04,11-Aug-23,JAIPUR,Furniture,5899,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
e5d0e94e-fd3a-4bd7-8596-7554be2292ec,Inbound,Returns,Reverse Pickup Enquiry,,a64a64c0-0ec7-4a24-9608-9cb9b914bd88,27/07/2023 08:43,11/08/2023 20:08,11/08/2023 20:50,11-Aug-23,AZAMGARH,LifeStyle,999,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
51a3ed84-7368-474c-893b-07872093330a,Inbound,Returns,Return request,Nice information full supported,,,12/08/2023 08:23,12/08/2023 08:25,12-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
c5b4219d-7338-4c75-b268-f5182aa5168a,Inbound,Returns,Fraudulent User,,,,12/08/2023 10:17,12/08/2023 10:19,12-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
553203bc-4b41-4b08-98a2-22dd4b595f28,Inbound,Order Related,Order status enquiry,,,,12/08/2023 18:14,12/08/2023 18:38,12-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
c15b2a24-1504-4ac0-a4d2-b68d9a759a75,Inbound,Refund Related,Refund Related Issues,,,,13/08/2023 13:10,13/08/2023 13:15,13-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
bf4b9d7d-1fb8-4a16-9b15-be62ec15ac3f,Inbound,Returns,Reverse Pickup Enquiry,Very good..,,,13/08/2023 15:46,13/08/2023 15:47,13-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
f1b628bd-c4cf-4a48-bf49-a11fe3f43be7,Inbound,Returns,Exchange / Replacement,,,,13/08/2023 17:33,13/08/2023 17:34,13-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
a5fd0dbf-ad4f-441b-befb-ed5caffd9ced,Outcall,Returns,Fraudulent User,,d2b3d6f9-4ff8-46aa-8d83-2941d4e0375b,07/08/2023 16:59,11/08/2023 02:51,11/08/2023 03:05,11-Aug-23,KANPUR,Home,1021,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,5
48fd7c4a-3139-434f-ae2f-ee3bcf8b7bf6,Inbound,Returns,Exchange / Replacement,,ed167428-96d8-40df-abda-ee11980fa53f,10/08/2023 18:52,11/08/2023 11:05,11/08/2023 11:28,11-Aug-23,BANGALORE,Electronics,107910,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
18af12b5-2e86-474d-b1bf-25cb2abf52d6,Inbound,Returns,Missing,Try now best discussion ,86ebf3af-106d-4bea-bde7-58b3b1d22d96,08/08/2023 22:00,11/08/2023 15:28,11/08/2023 17:42,11-Aug-23,PILANI,Electronics,799,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,2
8dc76894-afce-436d-9714-c9ca8f8a722a,Inbound,Order Related,Delayed,,db2a370f-452d-4553-8f4f-f35c4010ee7c,07/08/2023 21:37,13/08/2023 21:52,13/08/2023 21:53,13-Aug-23,NALGONDA,Home,755,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
55e7722f-ab14-4af5-ba95-ef26b45cc924,Inbound,Order Related,Order status enquiry,,7af4ac57-8b23-424a-bbc9-7863045ee912,11/08/2023 19:21,11/08/2023 20:10,11/08/2023 20:34,11-Aug-23,HYDERABAD,Books & General merchandise,1420,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0b964bbd-e2bc-491e-bfcd-0f451e950461,Inbound,Order Related,Installation/demo,Too much wait is not good. Try to be more flexible.,,,12/08/2023 12:05,12/08/2023 12:18,12-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
fadd9b68-4a0e-4476-b290-afdd81a80672,Inbound,Returns,Return request,,,,12/08/2023 19:30,13/08/2023 01:15,13-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
53ab5bb8-8b1c-457d-8119-4c1f410310de,Inbound,Order Related,Priority delivery,,,,13/08/2023 07:52,13/08/2023 07:54,13-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fa51a757-d3d6-4179-bf25-8d23a5d200f3,Inbound,Product Queries,Product Specific Information,Thanks you Shopzilla exicutive for solving my problem,,,13/08/2023 16:34,13/08/2023 16:53,13-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
ee231a52-5140-41fc-832d-54e7b2225edd,Inbound,Order Related,Delayed,You guys are the worst **ing company . More than a month it has been and didn\u2019t refund my money for my Ac which I prepaid. I am **ing suing you guys ,32f499d5-110c-4ba0-afd0-fd60371890d1,01/07/2023 22:37,11/08/2023 16:23,12/08/2023 09:42,12-Aug-23,IMPHAL,Home Appliences,36490,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
556fbeeb-adda-4cfc-85dd-46fe4a9be2a9,Inbound,Returns,Reverse Pickup Enquiry,,4d2288fd-fe51-43f8-bcb7-5db4f6da7b88,26/07/2023 08:06,09/08/2023 13:41,11/08/2023 11:08,11-Aug-23,JODHPUR,Electronics,1999,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
17fea043-8499-4381-b30d-103b48eb2346,Inbound,Returns,Return request,,1aef4503-96d7-41d5-972b-5620571fde61,05/08/2023 21:15,11/08/2023 11:01,11/08/2023 11:05,11-Aug-23,NEW DELHI,Books & General merchandise,395,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c4baaadd-4641-446f-842e-a4e5c6d2320c,Inbound,Order Related,Seller Cancelled Order,Good behaviour ,f6b1a1cc-08e4-4d98-b42d-d5904ef466bf,11/08/2023 07:35,11/08/2023 07:42,11/08/2023 07:46,11-Aug-23,BALLIA,Mobile,7499,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
0b215a74-74ce-4e6d-8968-f31abb9d9356,Inbound,Order Related,Delayed,Great,acd9002b-46ca-4db2-b864-8780620ef6ed,18/07/2023 12:40,11/08/2023 18:50,11/08/2023 19:12,11-Aug-23,SRINAGAR,Electronics,699,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
2defe62b-2ccb-4bc5-b9e4-7d2c617e4115,Inbound,Cancellation,Not Needed,My issue not resolved ,18532a01-8153-4ee1-b850-abde360622c4,27/07/2023 18:52,11/08/2023 17:13,11/08/2023 21:24,11-Aug-23,NAGAUR,Electronics,664,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
6580a0b4-958f-4d38-ac8c-069baae99cac,Email,Order Related,Delayed,Worst service ever seen by Shopzilla,11ca1622-fa76-4bb7-8d2d-8ec0f049802f,05/08/2023 17:39,12/08/2023 18:51,12/08/2023 18:55,12-Aug-23,GANDHINAGAR,Furniture,3623,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
cba3129d-923e-485d-83bd-3b2f74979f3c,Outcall,Returns,Reverse Pickup Enquiry,Ok,58f0fc85-2f8f-4c7d-845a-2e888806e228,08/08/2023 16:38,11/08/2023 19:13,11/08/2023 19:23,11-Aug-23,SAGAR,Home,2789,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
6a60c915-855f-4af0-adc8-bd281e4e3c24,Inbound,Returns,Return request,,,,12/08/2023 08:59,12/08/2023 09:06,12-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
d87a02cd-9e5d-4841-99f6-f3081a6cfea3,Outcall,Returns,Fraudulent User,"Take care of your customer, be humanistic don't block accounts ",,,12/08/2023 11:30,12/08/2023 11:44,12-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
4d4e61e5-681a-49bc-8db4-23ff20a7497e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 14:48,12/08/2023 17:44,12-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
b69c6e51-115d-4201-aa43-950763ca3e58,Inbound,Returns,Return request,Product return policy,,,13/08/2023 19:54,13/08/2023 22:06,13-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
31dfad49-24de-4d70-adfd-e6ac31690c3d,Inbound,Returns,Return request,,,,12/08/2023 20:27,12/08/2023 20:29,12-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
d1b14f23-c9f8-4f46-ac9e-634ecec5d8d0,Inbound,Order Related,Order Verification,,,,13/08/2023 07:30,13/08/2023 19:58,13-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
c362d0f5-c931-4fb6-aaf7-3d7ea5ae5387,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:01,13/08/2023 17:54,13-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
93398630-9e97-4257-9bef-84f90a6259b4,Inbound,Refund Related,Refund Related Issues,,49e2a957-f321-4d15-b2ca-e579e79d2fb2,23/07/2023 11:40,12/08/2023 08:51,12/08/2023 09:03,12-Aug-23,VADODARA,Home Appliences,26116,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
a0275689-c568-4809-9644-3a4c4af528e4,Inbound,Returns,Reverse Pickup Enquiry,,328cf691-3d26-453d-abd8-7a689457d2ff,01/08/2023 01:48,11/08/2023 16:00,11/08/2023 16:01,11-Aug-23,PANAGARH,Books & General merchandise,4499,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
61bcfb41-b88d-4689-aee9-7014a7c4b3d2,Inbound,Shopzilla Related,Signup Issues,,,,09/08/2023 11:08,11/08/2023 09:55,11-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
7fd47f14-7dcd-473c-b694-968a2276d39f,Inbound,Cancellation,Not Needed,,7c5da23d-e25b-476b-9c1b-7ceba90f1e8f,11/08/2023 18:14,11/08/2023 18:47,11/08/2023 18:56,11-Aug-23,KANPUR,Mobile,32999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
fbc76bc7-fb40-4001-bcdb-16a7a10b7fc8,Inbound,Returns,Reverse Pickup Enquiry,,d9a3653f-5181-4794-a729-182143b67064,07/08/2023 14:29,12/08/2023 12:34,12/08/2023 12:37,12-Aug-23,CHATRAPUR,Books & General merchandise,124,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
92753b8f-3ad6-4501-9471-fda6667e7613,Outcall,Returns,Service Centres Related,Good,,,13/08/2023 12:53,13/08/2023 12:55,13-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
5e5dd42d-884b-4ace-b43e-12a1a735a60b,Inbound,Returns,Return request,Nyc,,,13/08/2023 15:45,13/08/2023 16:13,13-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
1833a972-cb6c-4e80-b2e3-0f361599199c,Inbound,Order Related,Delayed,Taking too long to resolve the issue.....,3b3893b0-bfb2-4126-8004-531600e7c1f9,03/08/2023 13:35,08/08/2023 21:42,11/08/2023 00:54,11-Aug-23,HYDERABAD,Mobile,9999,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ef3d2da3-ab92-4343-a7a5-5317a21dd35b,Inbound,Feedback,UnProfessional Behaviour,,8984a2f3-0d72-4aa2-aa63-9b1e1bd6ae59,30/07/2023 18:05,10/08/2023 18:15,11/08/2023 16:49,11-Aug-23,PALI,Home,290,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
6fee3df7-efa8-4076-b49a-7d9273fa930c,Inbound,Order Related,Delayed,,6d5ec4bb-9c3c-4fba-96a9-91e44088e8ad,29/07/2023 13:55,12/08/2023 10:42,12/08/2023 10:54,12-Aug-23,VIJAYAWADA,Books & General merchandise,1499,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
6629c240-412b-42b4-8a60-79423ac6cdb2,Inbound,Order Related,Delayed,,efc2a054-9d85-402f-830d-520675799d45,07/08/2023 11:20,13/08/2023 20:42,13/08/2023 20:49,13-Aug-23,GURGAON,Books & General merchandise,396,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
babb4d6c-356b-409d-950e-ee477bf9f10b,Inbound,Order Related,Installation/demo,Chat facility to be enhanced like WhatsApp ,f4451a78-b6af-436d-89fa-76552fadf7a8,30/09/2022 16:21,11/08/2023 15:10,11/08/2023 15:14,11-Aug-23,DEHRADUN,Electronics,799,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
d059ced0-7609-4272-9c31-868dc9305bcc,Inbound,Returns,Return request,Very good,,,12/08/2023 14:46,12/08/2023 14:48,12-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
6af0ca60-c1fe-4d88-9b7b-7add66a5f166,Inbound,Refund Related,Refund Enquiry,Good,,,13/08/2023 11:11,13/08/2023 11:11,13-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
26a4c375-d1eb-4ae5-b85a-ff9d35435e93,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:08,12/08/2023 20:10,12-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
728ee089-9fa0-43a7-a066-4049e901dc24,Outcall,Returns,Reverse Pickup Enquiry,Very good talking experience  then other,,,13/08/2023 15:44,13/08/2023 15:47,13-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a590117c-de33-40b8-a9c9-295b570f22b0,Inbound,Returns,Reverse Pickup Enquiry,,20b2cf06-2724-4e34-bb22-faec6c656cb1,29/07/2023 02:27,11/08/2023 19:37,11/08/2023 19:41,11-Aug-23,BANGALORE,Books & General merchandise,275,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
ac0fa792-a040-419d-a2f7-34be097a46f2,Inbound,Order Related,Order status enquiry,????? ??? ,f6c016bb-2cde-4efa-953b-948b66a5dc84,06/08/2023 22:47,12/08/2023 19:02,13/08/2023 11:35,13-Aug-23,KALOL,Books & General merchandise,3574,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
5c6668e7-8987-4ff5-b6fa-fad6388644d6,Inbound,Returns,Exchange / Replacement,,6b5fa76e-a425-4108-b5ba-7285682283c9,05/08/2023 23:13,12/08/2023 09:07,12/08/2023 09:08,12-Aug-23,MIRZAPUR,Mobile,47999,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
88e91374-2f09-4177-b0d7-a398ae60b9c0,Inbound,Order Related,Delayed,,f7def5fd-7300-462a-abed-35c2f7649345,02/08/2023 17:06,11/08/2023 07:52,11/08/2023 07:54,11-Aug-23,JAUNPUR,Affiliates,217,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
751b948b-f57d-4ae1-8cb0-78866803bc92,Inbound,Returns,Reverse Pickup Enquiry,,27f8df3c-3e9a-4b19-88f1-759acc1634fa,07/08/2023 21:28,11/08/2023 20:20,11/08/2023 20:22,11-Aug-23,MANDVI,Electronics,1599,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
d6990e6f-ade4-4aea-bcb3-60ff95d75c23,Inbound,Refund Related,Refund Enquiry,,593b6e51-beaf-4d93-af83-9de287ec3321,06/08/2023 23:37,11/08/2023 13:20,13/08/2023 06:34,13-Aug-23,VARANASI,LifeStyle,759,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fa7f7102-634c-4bb6-a076-bf279701ce31,Inbound,Returns,Service Centres Related,,6435057b-a18d-4409-a304-c694571932c5,19/04/2023 18:24,11/08/2023 13:36,11/08/2023 14:24,11-Aug-23,JAIPUR,Mobile,5890,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d97f470e-f745-4759-9f06-03b010259e78,Inbound,Returns,Reverse Pickup Enquiry,Bed,f1d3523a-80cd-46c0-9ed5-811143781f92,06/08/2023 17:12,11/08/2023 15:28,11/08/2023 15:39,11-Aug-23,AJMER,Books & General merchandise,385,,Jonathan King,Nathan Patel,John Smith,>90,Split,1
2cb7ed36-188e-463e-999d-712f8dc07ca6,Inbound,Returns,Reverse Pickup Enquiry,,ab5f56c2-ad07-4f81-81b5-f13aefcd1541,06/08/2023 17:27,11/08/2023 23:02,12/08/2023 12:06,12-Aug-23,MUMBAI,LifeStyle,255,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
6d3a1b90-d66b-4c37-9329-1fa8b9b7e1e1,Inbound,Returns,Fraudulent User,,,,12/08/2023 15:03,12/08/2023 15:09,12-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
969d8261-ccee-4b4e-8e93-867382a0fba1,Inbound,Returns,Return request,nice,,,13/08/2023 06:01,13/08/2023 06:13,13-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
86ee29b9-f2a5-4967-9c40-8d74ef19c558,Inbound,Returns,Reverse Pickup Enquiry,He is very very good ,,,12/08/2023 21:23,12/08/2023 21:26,12-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6be1321d-8482-4e33-9a4e-9f44d2dc8eca,Inbound,Returns,Reverse Pickup Enquiry,Good effort by executive,,,12/08/2023 22:30,12/08/2023 23:02,12-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
fe799e4c-c99c-4260-86ef-67587064d9b6,Inbound,Returns,Fraudulent User,,,,13/08/2023 12:10,13/08/2023 12:21,13-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
64d04dcc-7118-4c60-b1fa-a4161bd14caa,Inbound,Returns,Reverse Pickup Enquiry,,5d25dc10-d6ee-47ff-9401-d975e8026f9d,06/08/2023 07:01,13/08/2023 07:47,13/08/2023 15:32,13-Aug-23,KHERI,Electronics,10999,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
75c1a70a-0800-4d55-86b3-b173686cdcc0,Inbound,Refund Related,Refund Enquiry,,cb6b1683-9bc2-481e-a101-e16ea7f96be1,03/08/2023 17:40,10/08/2023 21:29,11/08/2023 01:20,11-Aug-23,UDAIPUR,Books & General merchandise,300,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
b8758891-d6f5-4511-8b83-93675ef13930,Inbound,Returns,Service Centres Related,,95346b23-0d56-4662-93b8-db29cd593c12,19/12/2022 01:11,11/08/2023 12:32,11/08/2023 12:33,11-Aug-23,MUMBAI,Home,1999,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
787f3ed1-7e90-4e59-8e4d-1bafb7fcde40,Inbound,Order Related,Delayed,,910e8132-06db-4ee4-a70d-89edf97ab125,06/08/2023 00:06,11/08/2023 18:25,12/08/2023 00:31,12-Aug-23,VALSAD,Books & General merchandise,83,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9b180017-2571-4e7d-aad0-343b299b3841,Inbound,Order Related,Priority delivery,,,,12/08/2023 12:26,12/08/2023 12:27,12-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
eeb125b7-5fe6-4ab7-98f1-e8bfd01c1be9,Inbound,Order Related,Order status enquiry,Delivery at the same date ,,,13/08/2023 20:22,13/08/2023 20:24,13-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,3
6bb35a8b-e225-481d-b790-5de5d32bdadb,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 19:58,13/08/2023 10:14,13-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
b395976e-1be9-4e9f-bfed-be5fbcdf61ca,Inbound,Payments related,Online Payment Issues,Good ,,,13/08/2023 18:09,13/08/2023 18:11,13-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
870fa2a8-14e9-4728-bc71-eacc55183771,Inbound,Returns,Reverse Pickup Enquiry,Sir mare item direct & change,,,13/08/2023 18:09,13/08/2023 21:13,13-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
94f41c99-fb9d-4b66-83a2-5f8a255c1b9d,Inbound,Order Related,Invoice request,Gud customer care,e70c0872-d76b-4312-9835-78ac135e631c,24/09/2022 11:59,11/08/2023 16:57,11/08/2023 17:25,11-Aug-23,HYDERABAD,Electronics,11991,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cf2d8d8e-48fb-426b-a8b0-30249ebd1180,Inbound,Order Related,Order status enquiry,,49544dba-7a2c-40af-8871-2ed26f260af9,05/08/2023 14:06,11/08/2023 18:14,12/08/2023 06:58,12-Aug-23,BIJAPUR,Books & General merchandise,409,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,2
fcb9bcce-7cc2-472b-b58c-0916de866637,Inbound,Order Related,Delayed,????? ?? ??????? ??? ?? ,55fe4140-69fd-4ed6-b86f-bf3c6131f283,25/06/2023 20:17,11/08/2023 19:40,12/08/2023 07:48,12-Aug-23,GORAKHPUR,Home Appliences,1599,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,4
f4e226e5-3dbb-49f4-a491-d0668121782f,Inbound,Returns,Technician Visit,,,,12/08/2023 09:42,12/08/2023 19:31,12-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
c6bb2fb8-6460-4dca-8573-5ae37b9b10a6,Inbound,Cancellation,Not Needed,,,,12/08/2023 11:11,12/08/2023 12:35,12-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
4a921b87-78f5-4e64-9802-8d9a4ff171b2,Inbound,Refund Related,Refund Related Issues,,921ff062-db08-44a2-b633-9af16b947586,03/07/2023 16:47,13/08/2023 21:25,13/08/2023 21:29,13-Aug-23,KRISHNA,Books & General merchandise,797,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
7cc5e3dc-7c70-4483-9e97-7257d8f4d17e,Inbound,Returns,Reverse Pickup Enquiry,,9f0fc962-8d3d-4563-9641-733518abfbe8,13/07/2023 12:29,12/08/2023 17:17,13/08/2023 18:17,13-Aug-23,NEW DELHI,LifeStyle,744,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
cadccf5d-f7fe-4eee-9b4f-3fe00c53aa4a,Inbound,Order Related,Delayed,No thaks ,fbbdf3d7-3a87-4be8-a130-710a151ae386,06/08/2023 07:22,13/08/2023 09:14,13/08/2023 09:34,13-Aug-23,AHMEDABAD,LifeStyle,2441,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f02da214-adae-40e5-9843-17ef77ba6d03,Inbound,Returns,Service Centres Related,Thanks,3f59ec22-7e4a-492a-aa05-37c22edfe862,01/07/2023 01:32,11/08/2023 09:13,11/08/2023 09:17,11-Aug-23,ITANAGAR,Electronics,462,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
e12b0ed4-1708-45e5-a7fe-a01e3b2e7629,Inbound,Payments related,Billing Related,Love you sir ???,,,11/08/2023 09:03,11/08/2023 09:11,11-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9fecb43c-9ba3-4058-8b2a-7c495b031875,Inbound,Order Related,Delayed,,30e33072-6d18-4a3c-b64c-c1dc4047c1e4,07/08/2023 09:00,11/08/2023 09:25,11/08/2023 09:28,11-Aug-23,NAUPADA,Home,726,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
2133f22b-ae5b-4b03-93ef-8876164e4a69,Inbound,Returns,Return request,Good ,d4f70152-d958-4051-956f-91671b47ffad,05/08/2023 22:30,12/08/2023 21:24,12/08/2023 23:52,12-Aug-23,GWALIOR,Home Appliences,1974,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
39a90c30-e669-45b2-9a0a-f3d24a97c87d,Inbound,Feedback,UnProfessional Behaviour,,9e28fe97-9866-43a8-a2c1-36965a03d868,07/08/2023 14:11,12/08/2023 00:34,12/08/2023 00:34,12-Aug-23,MUZAFFARNAGAR,Books & General merchandise,139,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
baad67fa-bee2-4fc7-9bde-359bbd6c9807,Inbound,Returns,Fraudulent User,I hope refund my credit,,,12/08/2023 10:10,12/08/2023 21:31,12-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,4
502ab2b9-c13f-48a6-9bc7-d29b2fd4f8f3,Inbound,Returns,Reverse Pickup Enquiry,Good,,,12/08/2023 18:27,12/08/2023 18:29,12-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
b39a2400-b802-4123-8df0-2c12b1502c51,Inbound,Returns,Return request,your executive was very well spoken,,,13/08/2023 13:28,13/08/2023 13:33,13-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e0c41a40-570c-49a0-ac0e-e8f076f248c7,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 14:22,13/08/2023 14:29,13-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
65576f01-e429-4178-baf1-5e2d166187f5,Inbound,Returns,Return request,,ebc3cc71-cd93-4fe0-876e-da53ef2a198e,14/07/2023 23:14,10/08/2023 23:43,11/08/2023 09:02,11-Aug-23,PIPARIYA,Electronics,999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
f26ab5c5-a5ef-489b-bf4f-e3bdff864014,Inbound,Feedback,UnProfessional Behaviour,,b14b9a5e-5d4a-43f6-945c-beb48dd68cfc,03/08/2023 22:22,10/08/2023 15:17,11/08/2023 01:12,11-Aug-23,CUTTACK,Books & General merchandise,273,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
d65e5fa5-976c-44ac-848d-14756c92810a,Inbound,Order Related,Installation/demo,Bad quality.damaged product.,68dad40d-6f7e-4c22-990f-c02c87cb62cd,21/10/2022 23:20,09/08/2023 13:52,11/08/2023 23:32,11-Aug-23,GUWAHATI,Furniture,17599,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
9a7eb7d5-ddd2-45a5-8cce-54a426425ff5,Inbound,Returns,Wrong,No comments ,4422d6d4-240e-46d5-b1cc-fdeba9730b4b,25/07/2023 15:28,13/08/2023 16:17,13/08/2023 17:53,13-Aug-23,VARANASI,LifeStyle,899,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
72c85285-dc50-483b-bcf2-5c9796593ef4,Inbound,Returns,Reverse Pickup Enquiry,Good ,d15d71fb-7090-46b8-a6be-7c822930321e,22/07/2023 16:11,11/08/2023 15:04,11/08/2023 15:14,11-Aug-23,GURGAON,LifeStyle,785,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
5cdaab8b-c1a0-49c4-a188-3153e7c9d6cf,Inbound,Order Related,Installation/demo,Tq ,78af6940-e7c9-49b2-988b-1a0d557ae137,17/12/2022 11:30,11/08/2023 16:22,11/08/2023 16:27,11-Aug-23,SARAN,Electronics,1499,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d3aab171-e372-40d6-bf92-f633ea26db81,Inbound,Order Related,Priority delivery,,9b6dd603-6db8-40f0-a1cf-680f33b372b6,05/08/2023 17:05,11/08/2023 21:27,11/08/2023 21:31,11-Aug-23,RAGHUNATHGANJ,Electronics,349,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
799c75c0-b376-4938-9942-f554db9cc1ed,Inbound,Order Related,Delayed,,04368776-d7ab-450f-95e1-b388d3d0d66e,07/08/2023 19:37,11/08/2023 22:14,11/08/2023 22:16,11-Aug-23,CHENNAI,Electronics,999,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
28a9f8bb-018e-41ef-bb72-7f35bd3d60e8,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 09:24,12/08/2023 09:32,12-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
72676f06-15ea-4709-a41f-e2464a95e220,Outcall,Order Related,Installation/demo,,,,12/08/2023 10:35,12/08/2023 11:29,12-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
b5be9234-0892-4b1c-8047-26590cd3d4fb,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 17:34,12/08/2023 17:38,12-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2dbf7219-6f86-4d74-8309-f278641854bb,Inbound,Shopzilla Related,General Enquiry,Best of the best .....One of the customer ??,,,12/08/2023 21:35,13/08/2023 06:39,13-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e2980b1c-48fc-4b5a-8557-afa82705a026,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:17,13/08/2023 16:21,13-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
7d64ccc3-5462-4b97-8e47-9c61de80099d,Inbound,Returns,Reverse Pickup Enquiry,,8bec9db8-57f9-4e28-9836-88121656bfc6,06/08/2023 07:18,13/08/2023 23:29,13/08/2023 23:32,13-Aug-23,MADANPUR,Mobile,26999,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
bc088f9d-51c3-40b6-9cb6-d1f074e2874c,Inbound,Returns,Fraudulent User,,4ce8f6e8-7c91-442c-a1b3-02625e3c78c7,04/08/2023 14:43,11/08/2023 16:16,11/08/2023 18:25,11-Aug-23,BIHAR SHARIF,Electronics,12990,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
34a92c0d-cff2-4d93-8eec-071a6603f216,Inbound,Feedback,UnProfessional Behaviour,,891b21ee-a7d8-4a1e-8e1f-9545476e11a9,07/08/2023 18:22,11/08/2023 09:29,11/08/2023 14:28,11-Aug-23,SAHIBGANJ,Books & General merchandise,90,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
75e105cd-a92e-4f8f-8813-31c634a9fb73,Inbound,Returns,Return request,,0f43abe3-d9f3-45a3-b398-7b4a6fd697d6,06/08/2023 10:00,11/08/2023 09:42,11/08/2023 13:30,11-Aug-23,PUNE,Books & General merchandise,221,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
6eb39f4a-8b7b-4b92-a084-da011f34d0b7,Inbound,Returns,Return request,,,,13/08/2023 16:26,13/08/2023 20:59,13-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
27ddabba-86fa-4779-83ce-16e33022afa9,Outcall,Order Related,Order status enquiry,,,,13/08/2023 23:38,13/08/2023 23:41,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c4072966-578e-4d9b-bea6-40a33077e426,Inbound,Returns,Missing,,ed45c096-ec98-45f8-a317-c8a2e596bc36,05/08/2023 21:21,11/08/2023 20:27,11/08/2023 20:28,11-Aug-23,PURULIA,LifeStyle,290,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
cc2adb63-27bd-4b76-83a0-d8b50f0db24a,Inbound,Returns,Reverse Pickup Enquiry,,757379ac-b405-4693-9ba7-d79c57cbb4a6,04/08/2023 01:16,11/08/2023 22:23,11/08/2023 23:26,11-Aug-23,SANGAT,LifeStyle,494,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
1365d594-8f44-4ba8-a6f2-44362454c7b2,Inbound,Returns,Reverse Pickup Enquiry,Everything is alright ,5095b862-fee1-4349-b271-ccf9945613a7,03/08/2023 11:50,12/08/2023 09:11,12/08/2023 09:17,12-Aug-23,ALLAHABAD,Electronics,999,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
99f140cb-3240-4816-af13-cbdddfd548a8,Inbound,Cancellation,Not Needed,Thanks ,307e2b96-b183-4c69-b6e4-78028eae5b34,04/08/2023 16:08,11/08/2023 16:32,11/08/2023 16:47,11-Aug-23,DUNGARPUR,Books & General merchandise,85,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,4
bed561d7-a511-4ddf-a731-f8d019395d0e,Outcall,Order Related,Delayed,Waiting ,924861ff-e275-4ff2-8127-9905e5d9fef7,04/08/2023 09:53,12/08/2023 19:18,12/08/2023 21:23,12-Aug-23,DUNGARPUR,Electronics,1299,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
bcd3feb9-c065-49a8-be1b-5b2fbf7489b5,Inbound,Feedback,UnProfessional Behaviour,Your customer care executive has suggested me to cancel my existing return pickup request and put a new return pickup request by choosing   product received as option and No brand name as suboption but after doing so I am still waiting for the return option to be enabled for me.1 whole day wasted.,ca48396e-e87e-4d43-a9a4-5b4e82aa0f3d,05/08/2023 13:38,10/08/2023 19:47,13/08/2023 14:46,13-Aug-23,BAREILLY,Home,320,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a31ddc92-3c6f-4da7-8821-2bdca1d0460c,Outcall,Returns,Return request,,0058ad82-75ed-4253-821b-86553937658b,03/08/2023 07:37,11/08/2023 17:11,11/08/2023 19:54,11-Aug-23,ALLAHABAD,Electronics,1599,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,2
652a217f-8992-48f2-a6cb-f6ee0b0024a8,Inbound,Returns,Return request,,89ff573e-1299-4856-a8a7-687be613bc99,04/08/2023 18:23,11/08/2023 18:33,11/08/2023 18:39,11-Aug-23,BALESHWAR,LifeStyle,674,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
8067b8c7-67a1-4c86-a21b-27593bc162a2,Outcall,Returns,Return request,,,,12/08/2023 12:04,12/08/2023 12:08,12-Aug-23,,,,587,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
a88e75f3-1fec-4967-82d5-8167416f9cfb,Inbound,Order Related,Order status enquiry,,622b9fc2-e62f-43be-85de-ebd02b7209da,07/08/2023 23:36,11/08/2023 17:44,11/08/2023 17:49,11-Aug-23,Singrauli,Books & General merchandise,450,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
b9be341b-b28b-4987-9846-e5b97aa9bfdb,Inbound,Returns,Exchange / Replacement,,b455ffbb-563a-4fc5-b594-c3f10c22de61,27/07/2023 15:35,10/08/2023 17:32,11/08/2023 00:37,11-Aug-23,CHANDRAPUR,Mobile,32999,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
0b8ea60c-599f-4985-b441-994558eb3c64,Inbound,Returns,Reverse Pickup Enquiry,,12b4e22e-3b96-4e64-893b-bb84899100b0,01/08/2023 22:02,11/08/2023 16:55,11/08/2023 17:01,11-Aug-23,GONDA,Home,344,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
180a931c-7712-4b0e-85fa-d050cd4df541,Inbound,Order Related,Seller Cancelled Order,,4deae708-3fbf-40c1-a4fd-d8e05825026b,10/08/2023 13:46,11/08/2023 19:48,11/08/2023 19:50,11-Aug-23,TIRUPATI,Electronics,54990,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
45e21bd0-6e39-4f7a-9ae0-22f150e5008f,Inbound,Returns,Reverse Pickup Enquiry,Good,,,13/08/2023 23:04,13/08/2023 23:05,13-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
64fd1039-f146-4641-b552-b9632c4f6be3,Inbound,Order Related,Delayed,Thank ,0f773e79-ce20-4c1a-a6cf-d2c4dc286c6e,01/07/2023 23:26,11/08/2023 06:42,11/08/2023 06:43,11-Aug-23,MADHEPURA,Home Appliences,1850,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
0e91f08d-4ed1-4b5f-8f01-e4a42ca3c53b,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 18:44,11/08/2023 18:47,11-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,3
ec7b0b77-6dff-430b-9f4c-8fb7da0e2781,Inbound,Returns,Missing,,c2623c82-4bd6-4ef9-8326-e5ada43b9904,08/08/2023 12:33,11/08/2023 21:10,12/08/2023 07:23,12-Aug-23,TAMBARAM,LifeStyle,784,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
9cea4d44-1602-4162-8061-5ee8d5508898,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:00,12/08/2023 11:17,12-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
78897300-c6c1-47c4-b8dc-f1c810e74909,Inbound,Product Queries,Product Specific Information,Not good not supported customer care slow customer ,,,12/08/2023 11:01,12/08/2023 11:47,12-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,3
92f944d3-e1e5-4861-bb72-ac4384eee151,Outcall,Returns,Return request,Sellers are fraud...some sellers,,,12/08/2023 15:37,12/08/2023 16:33,12-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
afbd6593-5b97-42a9-9655-0515adcf3b3f,Inbound,Returns,Exchange / Replacement,No issue,,,13/08/2023 11:28,13/08/2023 11:35,13-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
39500c01-5715-4cb0-93c9-50ce070e6fd3,Inbound,Returns,Return request,Thanks ,,,12/08/2023 18:06,12/08/2023 18:09,12-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
59dc134f-7c93-4c4a-a14d-acb956a72482,Inbound,Order Related,Order status enquiry,Once the order has been Cancelled don't take too much time to regund,,,13/08/2023 17:20,13/08/2023 17:22,13-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
bc26b2ee-4f33-4913-b34e-67a5b3f5f5d4,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 18:55,13/08/2023 21:04,13-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
9ae46183-266d-4d8a-8ad5-b01e0f6956fa,Inbound,Returns,Wrong,Good...,,,13/08/2023 19:41,13/08/2023 19:50,13-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
8107e2ff-d84b-419a-b9c9-893eca392b4b,Inbound,Returns,Reverse Pickup Enquiry,,3aa9f27f-c9c0-4bf0-9440-468548f84bf4,09/08/2023 18:05,11/08/2023 11:54,11/08/2023 12:00,11-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,499,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
56f34e4b-4015-40f5-9803-22673afbf37c,Inbound,Returns,Reverse Pickup Enquiry,Good,69711dc9-8254-4442-b333-26f52118c633,01/08/2023 22:09,11/08/2023 17:06,11/08/2023 17:07,11-Aug-23,PUNE,Electronics,1099,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
4f970ec1-dd90-4448-a035-2561b79485c1,Inbound,Returns,Reverse Pickup Enquiry,In such cases where nobody comes ti to pick up parcel us should offer advance refund within 10 days or something like that or else you'll loose customer ,7daf5315-7cdb-4966-aaa1-b756e03e8cbc,21/07/2023 00:39,11/08/2023 23:00,11/08/2023 23:02,11-Aug-23,MUMBAI,LifeStyle,291,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
7326b405-f372-48d0-8a50-7d28814156f3,Inbound,Order Related,Order status enquiry,,,,12/08/2023 11:54,12/08/2023 11:56,12-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
8e3541b7-a8d7-4a76-bc40-dd1fe182e515,Inbound,Returns,Wrong,,,,12/08/2023 09:08,12/08/2023 09:09,12-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
463f953e-8163-4257-9435-eb48fede5708,Inbound,Returns,Return request,,,,12/08/2023 16:10,12/08/2023 16:31,12-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a8a53c02-fd6c-4ba2-9b13-6eec9478b0cf,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:57,13/08/2023 14:58,13-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
b5c97ad3-cc8a-404e-b98d-cfd1bf3c7258,Inbound,Order Related,Priority delivery,,,,13/08/2023 08:58,13/08/2023 09:11,13-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
671f2e30-061c-4b43-ba12-8f82dbef2610,Inbound,Order Related,Invoice request,,,,13/08/2023 20:38,13/08/2023 20:45,13-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
b704eb24-fd7d-4332-9a72-3fc76fa16bcd,Inbound,Returns,Reverse Pickup Enquiry,,cf6c67de-71c1-4ff3-9ab3-6da0b1175ba0,11/07/2023 09:57,10/08/2023 17:02,13/08/2023 18:14,13-Aug-23,CHENNAI,Home,329,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
a68faf13-e77a-466b-ad17-407ba2be0151,Inbound,Returns,Wrong,Good talk and resolve my issue,84da5796-1ab5-4701-8d2e-f73dbaf02d0f,09/08/2023 11:47,11/08/2023 11:22,11/08/2023 11:48,11-Aug-23,PATNA,Electronics,1599,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
ff82f2c9-6ec6-4eaf-8be9-5a620c4eadc1,Outcall,Returns,Fraudulent User,,,,12/08/2023 11:10,12/08/2023 11:13,12-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
91f4c5d0-f686-4acb-95c8-038e287f1ae0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:10,12/08/2023 13:12,12-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
a639173c-9e61-4774-b55d-7b41fad047e2,Inbound,Returns,Missing,,,,12/08/2023 19:19,12/08/2023 19:21,12-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
865a7dc0-75f1-4fcc-8795-fc3aee9c6248,Inbound,Shopzilla Related,Shopzilla Rewards,,,,13/08/2023 19:55,13/08/2023 20:00,13-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
f0b9362f-455c-431c-af98-ccedbafccf1d,Inbound,Order Related,Delayed,,544a3da3-307f-46dd-9f13-78dd7fcfdda5,04/08/2023 20:27,13/08/2023 11:44,13/08/2023 11:50,13-Aug-23,JAIPUR,LifeStyle,275,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
a4ff2768-d754-4120-940b-399b966738c1,Inbound,Returns,Missing,,744c439d-0817-4a92-8b27-68fabc74bb83,07/08/2023 15:50,11/08/2023 09:55,11/08/2023 09:59,11-Aug-23,MOTIHARI,LifeStyle,387,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,4
2bd3b516-6e4b-49de-b71b-9afce38be755,Outcall,Returns,Return request,Iam happy whith this superb product! Thank you! ,574fef66-6ddd-4252-8fff-8ddff87175dc,05/08/2023 09:18,13/08/2023 12:42,13/08/2023 12:49,13-Aug-23,PUNE,Electronics,999,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,4
a1da8d83-f165-43a2-8fd0-692a6075dacd,Inbound,Returns,Reverse Pickup Enquiry,,50d6a946-9bb3-4682-944e-8ca73b99009c,04/08/2023 17:38,11/08/2023 10:05,11/08/2023 10:26,11-Aug-23,KOLKATA,LifeStyle,333,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
139a98e8-ec32-4df3-a7c0-b27b14f49fac,Inbound,Returns,Reverse Pickup Enquiry,,9980e89a-ddb0-488d-a26d-4e43759b25a8,25/07/2023 17:03,11/08/2023 17:51,11/08/2023 17:52,11-Aug-23,LUDHIANA,Books & General merchandise,613,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
bc772bac-a6a3-41da-801a-b8fbdae92147,Inbound,Order Related,Invoice request,,eae411f1-7186-4d1e-9448-4b52adb1e903,09/08/2023 10:37,11/08/2023 19:16,11/08/2023 19:17,11-Aug-23,BHIWADI,Electronics,52990,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
671442fc-657b-4f5c-bdfa-bb0bcdcefd22,Inbound,Returns,Return request,,6defb99e-1010-4121-ace4-b4ab0f0bcb11,06/08/2023 13:24,11/08/2023 20:15,11/08/2023 20:16,11-Aug-23,MADHUBANI,Home,261,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
3f4247a7-267a-4b5e-98ea-009bc02085e3,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 08:29,12/08/2023 08:34,12-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
00d8784b-5bc7-4104-b0e8-e330bcd5acf5,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 09:39,12/08/2023 09:40,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e72042d4-9e08-4c26-8bd7-4224db2c387b,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:45,13/08/2023 17:03,13-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
5c952846-6d9b-4908-b9d5-891c408f45cf,Inbound,Returns,Return request,,48ba4e62-e00e-431f-85ad-d2c6c56727f9,03/08/2023 15:39,11/08/2023 07:37,11/08/2023 07:56,11-Aug-23,BERHAMPORE,Electronics,269,,Joseph Smith,William Park,John Smith,31-60,Morning,5
21ea34df-7536-4b21-bc36-8c809b724388,Inbound,Returns,Fraudulent User,,88d3d9ec-72f6-4007-8a39-e15279998236,09/08/2023 15:30,11/08/2023 09:24,11/08/2023 09:24,11-Aug-23,HYDERABAD,Books & General merchandise,23,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
4757f475-3b79-4f70-af0b-a39928570dc0,Inbound,Returns,Return request,,86bf5341-fab4-44f4-81c6-87debfc46ca6,07/08/2023 11:05,12/08/2023 14:20,12/08/2023 14:51,12-Aug-23,GURGAON,Electronics,1299,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
c616f4e1-fa1b-4d90-bcd3-1cfe70183f9d,Inbound,Product Queries,Product Specific Information,Very bad ,,,11/08/2023 19:10,12/08/2023 13:08,12-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,1
8f5a73b1-8c82-4a2c-b309-83cff8f43e63,Inbound,Returns,Reverse Pickup Enquiry,Option to upload the images/videos of the product (if defect is visible) on the site than having to wait wait for senior to make contact with us. Please give us the options to chat with the agents. ,eceafb9e-2381-4d1a-b68d-275940e21927,08/08/2023 05:15,11/08/2023 20:05,11/08/2023 20:07,11-Aug-23,WARDHA,LifeStyle,183,,Nicole Patel,William Park,John Smith,31-60,Evening,3
490321a5-0440-4028-a8a1-a198add2e18e,Outcall,Returns,Reverse Pickup Enquiry,,37478293-2412-481b-829e-582737820a26,04/08/2023 09:16,11/08/2023 22:56,12/08/2023 10:47,12-Aug-23,AURANGABAD,LifeStyle,399,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
e67a9be5-fc2d-4667-abfc-380c9669e5ac,Inbound,Returns,Fraudulent User,,,,13/08/2023 20:16,13/08/2023 20:18,13-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
47c8d438-55c1-4f77-b88b-c9fe711b9abd,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:41,13/08/2023 22:55,13-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
288554fa-10cc-4369-9c13-825d6fa49025,Inbound,Returns,Return request,.,,,13/08/2023 23:44,13/08/2023 23:46,13-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
4f27e139-3758-461d-938c-23ec6c96b37d,Inbound,Returns,Wrong,,2f4a654e-1e87-41e0-ab12-933cdf18ede9,02/08/2023 19:28,10/08/2023 22:52,11/08/2023 08:53,11-Aug-23,NEW DELHI,Electronics,3499,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
88732785-e1a1-426d-86f7-71bd5ff2a822,Inbound,Returns,Fraudulent User,,5cb9c4c5-df6f-4498-bf0b-ee77268c3327,07/08/2023 18:57,13/08/2023 21:16,13/08/2023 23:09,13-Aug-23,PATNA,Books & General merchandise,90,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
77989e25-8d64-4e59-b59f-e5e45f2376d5,Outcall,Refund Related,Refund Related Issues,,fc5fc56c-0538-4e42-9614-a01911659158,21/07/2023 21:23,11/08/2023 22:05,11/08/2023 22:11,11-Aug-23,NEW DELHI,Books & General merchandise,999,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
2c007274-3811-4a6c-9a2f-43a26a88e3d0,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 19:38,12/08/2023 19:39,12-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
c2eb6654-c0a9-4619-9cf5-d3bb8ac2d3d1,Inbound,Returns,Fraudulent User,,,,13/08/2023 11:21,13/08/2023 11:26,13-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,4
00c33961-0fb6-4db8-96ef-ad3950414120,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:59,13/08/2023 12:24,13-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
3664581a-560d-417c-a2db-de1ebb4605b2,Inbound,Returns,Fraudulent User,,,,13/08/2023 11:47,13/08/2023 11:49,13-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
389aa3d9-16fc-4b4b-9455-505f115a1692,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:38,13/08/2023 16:40,13-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
f38c064a-8300-4625-819e-ae07b40fc066,Inbound,Order Related,Order status enquiry,MastHai,c1547ca6-5361-4c8a-bf02-7b541aef8d48,07/08/2023 23:21,11/08/2023 18:30,11/08/2023 18:32,11-Aug-23,ENGLISH BAZAR,Mobile,8999,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8b90892a-2ae4-4188-93a2-f399f8f93817,Inbound,Returns,Fraudulent User,,d0acdadb-277d-4fe2-908c-4695e1a2c2cb,04/08/2023 09:52,12/08/2023 18:30,12/08/2023 18:31,12-Aug-23,BALESHWAR,Electronics,1799,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8fb2708b-7d0e-4e2d-81e8-94c667ab3efa,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 21:31,11/08/2023 21:33,11-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
f12a209f-4655-4a63-8a14-871780fbf99e,Inbound,Offers & Cashback,Other Cashback,,,,12/08/2023 08:36,12/08/2023 12:26,12-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,4
5925d398-52b4-4f03-8369-f238e2a5c874,Email,Offers & Cashback,Affiliate Offers,,,,12/08/2023 11:31,12/08/2023 12:01,12-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
d86e171c-8d4e-4990-91d0-3c726271b524,Inbound,Returns,Damaged,,,,12/08/2023 21:33,12/08/2023 21:37,12-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
3698e071-f7a8-45b0-be36-bd1022a85d2e,Inbound,Refund Related,Refund Enquiry,Good ,,,13/08/2023 17:27,13/08/2023 17:32,13-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
90ef1917-645c-4ea6-b04e-74e2dd76cb49,Inbound,Cancellation,Not Needed,,,,13/08/2023 18:42,13/08/2023 18:45,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
15e7c531-a8cf-4cf1-9d0f-be151b82cee5,Inbound,Returns,Reverse Pickup Enquiry,"???? ??? ??? ?? ?????????? ?????? ?? ??? ?? ??? ???? ????? ?? ?? ??? ??? ????? ???? ???? ?? ??? ???? ??????? ??? ???? ??? ?? ??? ?? ?????????? ??? ?????? ??? ???? ??????? ,???? ???????? 24 ???? 48 ???? ?? ???? ??? ??? ?? ",1c0279e0-af65-49a7-8d7e-19701af51846,01/08/2023 07:30,12/08/2023 10:32,12/08/2023 10:44,12-Aug-23,UMARIA,Books & General merchandise,4997,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
15da2eef-a9b3-4eda-8e9b-43aa7643768f,Email,Returns,Reverse Pickup Enquiry,,8ed04890-7306-4eea-8bcd-597dc3f33d4a,06/08/2023 18:44,12/08/2023 19:17,12/08/2023 19:26,12-Aug-23,BARDHAMAN,LifeStyle,280,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
83ebf719-6109-4f0c-b6eb-f21404bb83a5,Inbound,Returns,Exchange / Replacement,,3b49f264-0c2a-4544-87d8-39e2b4d4ac75,08/08/2023 14:26,11/08/2023 11:53,11/08/2023 12:09,11-Aug-23,AHMEDABAD,Mobile,9999,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6d7072ce-a1c5-4272-96a3-bf3ef161da4d,Inbound,Returns,Fraudulent User,,33f7b2b2-e21c-47e2-bc82-f75bf42b1b4d,09/08/2023 06:21,13/08/2023 18:53,13/08/2023 18:57,13-Aug-23,ALLAHABAD,Books & General merchandise,160,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
e689e4fd-8747-488e-ae69-72686e88833c,Inbound,Order Related,Delayed,,41f95714-23c8-40a0-863c-052b233756b7,03/08/2023 23:34,11/08/2023 18:43,11/08/2023 23:15,11-Aug-23,KAKINADA,Home,399,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
aac31b06-5636-413c-8fe5-e35bfb4a6bcc,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:23,12/08/2023 19:29,12-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
84c244d0-7ab2-4020-a06d-3f3ac05d8e74,Inbound,Returns,Exchange / Replacement,Exchange of old phone procedure should have clear mention in the app.,,,13/08/2023 17:59,13/08/2023 20:50,13-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
47f45ca7-dbbe-4b11-a706-f36931c4e993,Inbound,Order Related,Delayed,Feedback helpful,d6c67ed3-fab9-4cf5-a4fa-2cac7fb0fe15,08/08/2023 01:33,12/08/2023 13:15,12/08/2023 13:16,12-Aug-23,KOLKATA,Home,259,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
c055b530-de5c-4477-9b31-42e9e18b051b,Outcall,Returns,Fraudulent User,,5e2752f9-b563-4dd6-9a6c-e0255cf7c0a9,17/07/2023 19:37,11/08/2023 20:23,11/08/2023 21:03,11-Aug-23,Pawai,Home,2729,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
4eb37b03-59d2-4629-90aa-4fa8fc0c0e38,Inbound,Product Queries,Product Specific Information,Very bad experience 1month continue complain but not solve my issue ,,,12/08/2023 19:26,12/08/2023 19:41,12-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
57814b1a-9787-4f7f-95e4-425d7f9388d0,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:25,12/08/2023 21:28,12-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
5517cb99-b749-44e1-bf8c-123334a1e2b3,Outcall,Refund Related,Refund Enquiry,Thanks ,,,13/08/2023 00:55,13/08/2023 00:59,13-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
42c2379c-9f55-4e39-b56e-0373f9d9b664,Inbound,Returns,Return request,,,,13/08/2023 09:30,13/08/2023 09:34,13-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
cd3de636-bec4-46ec-bb13-0d99af93a38b,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,13/08/2023 12:03,13/08/2023 16:27,13-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
f353c20f-485e-4780-8a2f-51bd07384883,Inbound,Returns,Fraudulent User,,f589c212-e865-4a6d-b98f-f1f918d63c22,09/08/2023 08:19,10/08/2023 18:01,11/08/2023 05:00,11-Aug-23,CHATRAPUR,Electronics,1599,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,1
532265ac-b4f6-4d85-9fef-15f11a6d778e,Inbound,Returns,Reverse Pickup Enquiry,Refund         Esssueeeeee      ,0dff79c5-e761-4d2d-9536-5035ffcca5a9,13/06/2022 14:47,11/08/2023 11:10,11/08/2023 12:45,11-Aug-23,KESHOD,Electronics,6400,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,1
685d9953-285a-4196-a29a-557d3bb3a393,Inbound,Shopzilla Related,General Enquiry,,,,11/08/2023 11:56,11/08/2023 12:02,11-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
01fcfa6d-27ad-4b73-881c-52914dbc819a,Inbound,Order Related,Installation/demo,Bed product ,86e8bf5c-53ca-4dac-bb13-c74a62600a2a,04/04/2023 17:01,11/08/2023 15:09,11/08/2023 15:28,11-Aug-23,NADIAD,Electronics,1299,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,1
a4e10929-f872-4a9f-a4d4-0fd371f9c466,Outcall,Cancellation,Return cancellation,,f19686d1-b460-419f-9aef-43fd75a74ca5,09/08/2023 15:58,11/08/2023 15:58,11/08/2023 17:06,11-Aug-23,SHRIGONDA,Electronics,799,284,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
a01e7d39-b981-42a3-ac86-a7708920473c,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 17:57,12/08/2023 19:42,12-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
882d91d6-be6c-4147-a643-fbf3c4379257,Outcall,Order Related,Invoice request,,,,13/08/2023 11:11,13/08/2023 11:12,13-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,2
ce38e01c-9e70-4816-81c7-846f1130e9bb,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 13:51,13/08/2023 14:01,13-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
037316d2-50e0-437c-8ce0-e7e9206c2ec4,Outcall,Returns,Fraudulent User,,,,13/08/2023 20:51,13/08/2023 21:30,13-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
4da8212f-18e1-4f2e-ad7f-022c87354edc,Inbound,Returns,Reverse Pickup Enquiry,,eb6ed5a7-613d-4d91-840e-b9b8593a5689,30/07/2023 21:52,11/08/2023 00:21,11/08/2023 00:26,11-Aug-23,KANPUR,LifeStyle,99,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,4
54fe5f8a-0c98-4bf2-9c37-d68b13416d17,Inbound,Returns,Reverse Pickup Enquiry,,d3750572-4787-4a2c-990c-55356e6d33ab,01/08/2023 00:38,11/08/2023 18:56,11/08/2023 18:57,11-Aug-23,PUNE,Books & General merchandise,310,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
c4be893e-ae78-4205-8171-caf4d630d9c4,Inbound,Order Related,Installation/demo,,262bd400-94ae-44d0-8b23-e539e4e1d270,29/07/2023 13:48,11/08/2023 23:56,11/08/2023 23:58,11-Aug-23,CHENNAI,Electronics,11999,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
b4d5d3e3-e90b-46a3-bef9-ef1e81f2eea2,Inbound,Returns,Missing,,,,12/08/2023 10:22,12/08/2023 10:25,12-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
99cf94d3-9d8e-4b3f-b99a-7754032abe57,Inbound,Returns,Missing,,,,12/08/2023 19:38,12/08/2023 19:47,12-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
c20c7410-6b9c-4350-a3c4-5e0103ba5ecf,Inbound,Order Related,Installation/demo,One plus Bluetooth,,,13/08/2023 12:27,13/08/2023 12:29,13-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
7dc51393-f071-4883-ae5d-295aa86ae78a,Outcall,Returns,Reverse Pickup Enquiry,Kindly felexible your policy ,,,13/08/2023 17:53,13/08/2023 21:02,13-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,4
627c90e9-b6f0-4745-b19a-1b94e6362523,Inbound,Returns,Missing,,8b42597b-e924-4479-87ac-248a6324ad3d,04/08/2023 15:14,10/08/2023 22:09,11/08/2023 00:23,11-Aug-23,MUMBAI,Books & General merchandise,125,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
b7f575d5-32d7-470f-9dbe-f15d359e45ce,Inbound,Order Related,Installation/demo,,4fca477c-37b5-4c55-a485-f05d84695084,23/09/2022 01:39,11/08/2023 08:29,11/08/2023 08:38,11-Aug-23,GADARWARA,Electronics,1499,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
62b9a735-1e1d-4fce-a1c4-0e2c225100d6,Inbound,Order Related,Installation/demo,,2d257681-df08-46bd-ac8f-193538344837,05/08/2023 23:16,11/08/2023 09:27,11/08/2023 11:52,11-Aug-23,NEW DELHI,Electronics,1299,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
ee998944-7457-4531-96b2-15ee4b3de570,Inbound,Order Related,Order status enquiry,Call facilities ,6382d3cf-772c-4238-bd36-6d46f04f3b99,04/08/2023 12:35,11/08/2023 18:25,11/08/2023 19:44,11-Aug-23,DEESA,Mobile,32999,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c0ecedfe-758c-45f1-9ee6-255e4ce38248,Inbound,Payments related,Online Payment Issues,,,,11/08/2023 20:41,11/08/2023 20:42,11-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,4
bf4b9f23-5d7e-4652-ab3b-5d52b6cb7880,Inbound,Shopzilla Related,Signup Issues,,,,12/08/2023 10:15,12/08/2023 11:34,12-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
fb2f56d5-2216-4e9e-b06f-cc841d5eec6e,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 11:39,12/08/2023 11:49,12-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
cfbd90d6-2185-4a39-b747-de037a354892,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 12:26,13/08/2023 12:38,13-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a82f4da6-f651-4da9-8d76-f36758f49dcd,Inbound,Returns,Return request,,,,13/08/2023 21:38,13/08/2023 21:42,13-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
8b27cc9f-790e-4a6e-879c-865e04aa4fe8,Inbound,Cancellation,Not Needed,Shopzilla delivery boy poor experience ,86b55acb-08fd-4999-b17f-05ba64cc7047,07/08/2023 19:35,13/08/2023 07:55,13/08/2023 18:47,13-Aug-23,SRIPERUMPUDUR,Books & General merchandise,52,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
31e3ca57-7525-44ba-ac7c-47954b18b918,Outcall,Returns,Reverse Pickup Enquiry,,2f8a4e47-2c44-4687-a8c7-95ba0c47cbbd,02/08/2023 21:33,11/08/2023 11:40,11/08/2023 11:45,11-Aug-23,BANGALORE,Home,1520,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,4
efc95764-7829-4737-bf58-8b3a42a6f027,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk,373ced4b-02fb-4a17-a4b6-38806eeead77,04/08/2023 00:16,11/08/2023 12:14,11/08/2023 12:17,11-Aug-23,JHARSUGUDA,LifeStyle,797,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
9af3fd9f-d9f4-4f5e-ad21-814e13a8a1e3,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:21,12/08/2023 18:22,12-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
34c61dd1-2f87-406e-b104-217a0570580d,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 09:20,13/08/2023 09:23,13-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d414fd81-b9e8-4b32-82a6-2c01d41beec7,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 19:21,13/08/2023 20:13,13-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
6fd1295a-de35-41f8-844f-4da01a696064,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:37,13/08/2023 21:49,13-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
8b7791bc-a76e-4ee8-b15e-af68d0225cc7,Inbound,Order Related,Delayed,,64b68c92-173a-4b1a-b702-91bfb9fb7892,06/08/2023 19:55,12/08/2023 16:19,13/08/2023 00:00,13-Aug-23,BADLAPUR,Home Appliences,2918,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
8881a517-cabf-4b95-9c15-967e81970cfe,Email,Returns,Wrong,Good help provide me ,bf517bfd-844c-4aec-815f-cb6f3923efd7,26/07/2023 21:00,13/08/2023 18:00,13/08/2023 18:02,13-Aug-23,JODHPUR,Electronics,749,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
bcd78039-2a4c-4fc2-b972-5a2ce5f01d5e,Inbound,Returns,Reverse Pickup Enquiry,,eb304d98-50fb-40ff-885c-35daf3ffc6f0,04/08/2023 13:08,11/08/2023 13:37,11/08/2023 13:45,11-Aug-23,JAJPUR ROAD,Books & General merchandise,327,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
24c77af6-6989-4f09-a554-615993d85289,Outcall,Returns,Return request,,56170c02-a663-4ee9-bf01-9121b4ff146b,29/07/2023 16:43,11/08/2023 19:45,11/08/2023 19:47,11-Aug-23,ROBERTSGANJ,LifeStyle,247,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
aeb10fdd-c90b-45dd-828a-27ff6d75fd61,Inbound,Returns,Wrong,Make sure product will have to check twice bwfore the customer received.or open box delivery,35f18a49-3f48-40e0-b58f-bd48f6ce0af9,24/07/2023 18:13,12/08/2023 18:58,13/08/2023 12:18,13-Aug-23,PRATAPNAGAR,Electronics,1199,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
f0356482-e4cb-4d63-b569-5c3b39d891fa,Inbound,Order Related,Order status enquiry,,,,12/08/2023 19:14,12/08/2023 19:40,12-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
1ec1d65b-1991-498d-900e-9a3d27fa917c,Inbound,Returns,Return request,,54c04d39-d14c-4e2e-a351-e0b389e8833c,15/07/2023 08:29,11/08/2023 16:11,11/08/2023 16:52,11-Aug-23,SHIMOGA,Mobile,44999,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
790cb70a-664c-468d-a580-ee899e3ac51a,Inbound,Order Related,Installation/demo,,89e543c1-150a-4870-9b74-3e565b40731e,04/08/2023 10:31,11/08/2023 10:45,11/08/2023 18:42,11-Aug-23,GREATER NOIDA,Home Appliences,6375,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
a01122d3-cd91-49e5-be2c-71d2c4a53d9f,Inbound,Cancellation,Not Needed,,a995b041-542d-4604-8be8-120e67a207f3,10/08/2023 17:10,13/08/2023 13:27,13/08/2023 13:28,13-Aug-23,BATLAGUNDU,Mobile,5999,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
972057e8-aab0-4a11-9652-0fdfe2ce48e6,Outcall,Cancellation,Return cancellation,,70d8247b-d669-45de-9d8f-492ab2a51f98,05/08/2023 08:37,11/08/2023 14:10,11/08/2023 14:25,11-Aug-23,PATNA,Electronics,549,672,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
374f1cba-d195-4dba-997b-a1ac143ab2f9,Inbound,Returns,Reverse Pickup Enquiry,,28a9b173-27fa-4560-8220-4ce754172243,07/08/2023 18:34,11/08/2023 14:40,11/08/2023 15:00,11-Aug-23,JAMSHEDPUR,Home,2429,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
e04788e9-447f-44fa-91c9-64a400b6afd3,Inbound,Returns,Reverse Pickup Enquiry,Good,dee67f3a-e185-4a91-ae5f-711ff0190d69,04/08/2023 09:58,11/08/2023 21:12,11/08/2023 21:20,11-Aug-23,RANCHI,Books & General merchandise,320,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
c2b75f6c-b482-4651-b32f-2582c76ad429,Inbound,Returns,Exchange / Replacement,,,,12/08/2023 07:18,12/08/2023 07:19,12-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
7dd0d823-b532-4536-a68b-c791896fca09,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:11,12/08/2023 17:23,12-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
fe3df16c-ad46-4f30-8a26-77db8410eda5,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 17:04,12/08/2023 17:26,12-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
ab4387b8-87ff-41d8-b48b-fa8c1bba6225,Inbound,Returns,Return request,Lovely ????,,,12/08/2023 22:33,12/08/2023 22:39,12-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
67b6107d-a36a-420f-97f3-b4bdb03e95ec,Inbound,Returns,Fraudulent User,Thank you Shopzilla and there customer care team to help a customer for solve problems.,,,13/08/2023 22:47,13/08/2023 22:52,13-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
bdf95b42-ff9f-4e21-9fcd-d98f5c39d798,Inbound,Order Related,Delayed,Good response ,,,13/08/2023 19:00,13/08/2023 20:44,13-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
be2b0081-2205-4c42-a575-51d8060d3400,Outcall,Returns,Reverse Pickup Enquiry,I already raised my return request with in return policy time. Delivery person not pick up my return items. Know u r not returning my product. I am getting very bad experience with Shopzilla ,,,13/08/2023 22:09,13/08/2023 22:23,13-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
0c6ae710-0b1d-4a8e-8886-81a03234fbea,Inbound,Returns,Reverse Pickup Enquiry,Good work Shopzilla ,6e517c21-5965-4bd4-abb0-956c40bf3542,05/08/2023 12:18,11/08/2023 10:59,11/08/2023 11:04,11-Aug-23,BIJAPUR,Books & General merchandise,400,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
58c7ce92-4a0f-45be-b11e-2f04c1bcffb1,Inbound,Returns,Reverse Pickup Enquiry,,528e5069-0662-43bf-bc4f-bfc384fcb1b0,03/08/2023 16:29,11/08/2023 22:34,12/08/2023 23:28,12-Aug-23,RANGAREDDY,Home Appliences,2689,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,3
390ad15d-b16b-41be-955c-921fc63e3e73,Inbound,Returns,Fraudulent User,Bekaar,,,12/08/2023 15:34,12/08/2023 15:37,12-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
ac6f980c-8d06-4b90-8a02-ff36d505ecf3,Inbound,Returns,Wrong,,,,13/08/2023 16:17,13/08/2023 16:37,13-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6be9a9cf-28e8-444c-9df0-c86be9e9c999,Inbound,Returns,Missing,Very good ,,,13/08/2023 18:45,13/08/2023 19:00,13-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
696baa15-d77d-4dae-a43d-ccdde98d9cc3,Inbound,Order Related,Delayed,,7714fe50-606b-4881-9ad0-0a09e98ba12d,06/08/2023 23:52,12/08/2023 10:44,12/08/2023 11:36,12-Aug-23,THANJAVUR,Books & General merchandise,23,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
1942182b-8802-459d-9657-85fb4c82edf6,Inbound,Returns,Wrong,you guys take a lot of time,5028da9f-32c0-4044-9de3-50056d61b35d,09/08/2023 00:02,12/08/2023 19:48,13/08/2023 09:39,13-Aug-23,GORAKHPUR,Electronics,699,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
d51726ed-2e0b-418b-babe-63c2f5db6911,Inbound,Returns,Return request,Nice,,,12/08/2023 18:10,12/08/2023 18:13,12-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d2eafe35-f4ca-4a04-9a04-230b32c549fe,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 02:21,13/08/2023 11:13,13-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,4
d4aedf6d-3753-47d2-8d77-797ee138aae6,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 14:28,13/08/2023 14:29,13-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
a8fe1f71-ee1f-46db-96a8-c7ae1df66f2a,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 21:33,13/08/2023 21:35,13-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
1cf9342f-2757-4964-85a1-7e48ea48e8ed,Outcall,Order Related,Delayed,,daa54fe6-5ac9-4ce0-90c3-1495ac9257eb,05/08/2023 17:36,12/08/2023 07:31,12/08/2023 07:32,12-Aug-23,BATHINDA,LifeStyle,349,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
26dffe65-c4bf-4ee8-a9c1-af129682089a,Inbound,Returns,Fraudulent User,,0303aca7-30af-4144-87b4-6e9969487e7b,04/08/2023 00:21,11/08/2023 21:00,11/08/2023 21:01,11-Aug-23,KOLKATTA,Books & General merchandise,9,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
558a0480-37e7-4f71-8fc1-6ad123a9a8dc,Inbound,Order Related,Order status enquiry,It was nice talking to you,38419f37-566e-40dd-8152-d4e23ef9c4a1,06/08/2023 20:11,11/08/2023 22:52,11/08/2023 22:53,11-Aug-23,ARRAH,LifeStyle,241,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
65a46fe8-d46c-4daf-affe-691d6f9a8627,Outcall,Order Related,Delayed,,,,13/08/2023 12:20,13/08/2023 12:54,13-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
38036a53-0c7f-413c-b1fa-ca820583c252,Inbound,Returns,Fraudulent User,,,,13/08/2023 08:27,13/08/2023 10:27,13-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
29be7ea3-3a2e-41cd-865e-f436cc2170c2,Inbound,Returns,Reverse Pickup Enquiry,,81684130-bc23-49b4-894f-28311bb9b92b,16/07/2023 10:16,12/08/2023 14:23,12/08/2023 14:34,12-Aug-23,MAHENDRAGARH,Home Appliences,2028,,David Martin,Emily Yamashita,Michael Lee,>90,Morning,1
858b812f-3209-48e7-a98a-26f5188695e7,Inbound,Returns,Reverse Pickup Enquiry,Tq you so much Shopzilla hlepline,43fd3708-3017-4f31-b78a-59f0e7431820,05/08/2023 12:58,11/08/2023 10:36,12/08/2023 18:03,12-Aug-23,BARPETA,LifeStyle,199,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
7358bdec-d34e-43e3-9930-2798e7fd6a53,Inbound,Returns,Exchange / Replacement,Worst delivery partnera,0cfc1117-a712-44e5-bf0e-5c793d9a24fc,04/08/2023 00:19,11/08/2023 18:52,11/08/2023 18:56,11-Aug-23,PUNE,Mobile,11499,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
c8a344e0-77dd-4485-9aef-4124cf204bff,Outcall,Product Queries,Product Specific Information,,,,11/08/2023 18:49,11/08/2023 18:55,11-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,1
1f6f5436-d334-4fef-b640-62aa2761faa6,Inbound,Order Related,Installation/demo,,,,12/08/2023 13:59,12/08/2023 14:44,12-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
76c82a20-eeaa-4b87-ac7d-5718d0e8ace3,Inbound,Order Related,Installation/demo,,,,12/08/2023 14:58,13/08/2023 00:36,13-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
37164e58-5e48-45c7-a252-ae330ebdc5b7,Inbound,Order Related,Delayed,,,,13/08/2023 10:22,13/08/2023 10:24,13-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,1
38e7a4d2-c8ff-4b4d-afe1-b88960645485,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 18:12,12/08/2023 18:14,12-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,4
d587f9c7-91c2-474d-9ab4-c5d372b12d97,Inbound,Payments related,Wallet related,,,,13/08/2023 12:35,13/08/2023 13:01,13-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
291ce286-9078-4d14-9811-f927d28c9888,Outcall,Order Related,Order status enquiry,,,,13/08/2023 13:26,13/08/2023 13:50,13-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
8e79f603-2a2b-423c-a8ff-0436c64512a2,Inbound,Order Related,General Enquiry,,,,13/08/2023 16:42,13/08/2023 16:46,13-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
4013c9fd-aa4d-41d5-9353-b2a8872ea13d,Outcall,Returns,Fraudulent User,Difficult to reach customer support,,,13/08/2023 21:44,13/08/2023 22:01,13-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
1532f488-10c7-4320-acc8-c385cdfc0fbe,Inbound,Returns,Return request,I'm very happy with customer support executive ,111c3efd-1e21-431f-9164-34721b74dd13,03/08/2023 12:32,11/08/2023 13:31,11/08/2023 13:36,11-Aug-23,MUMBAI,Home Appliences,699,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
dd7730d5-9161-4f7c-b63b-95e56b2ffb7d,Inbound,Returns,Damaged,,5e7a9cfa-76df-479e-9043-c3f1a8b0aff6,09/08/2023 01:49,11/08/2023 20:40,11/08/2023 20:46,11-Aug-23,BANGALORE,Books & General merchandise,41,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
45159c4e-6812-48aa-884c-33262f2aa42b,Inbound,Returns,Reverse Pickup Enquiry,,b78d6f9f-df21-4276-a7de-8372fd513dec,16/07/2023 19:23,11/08/2023 22:48,11/08/2023 22:56,11-Aug-23,ITARSI,LifeStyle,899,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
47dff228-cbd8-483d-9024-8c919c2d1200,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 21:21,12/08/2023 22:26,12-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
f4822701-d44e-4348-836d-a812b3f90d46,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 19:24,12/08/2023 21:16,12-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7f4d5042-a36b-4cf3-9b67-f05c74d1c7e9,Inbound,Order Related,Invoice request,Customer support executive very good toke resolve my query thkue so much ,,,13/08/2023 10:21,13/08/2023 10:24,13-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3168f8f7-a172-4827-9426-77590810ba3d,Inbound,Returns,Fraudulent User,Nice,a754413d-abe9-42fa-b01c-1fb1a9a39b68,07/08/2023 13:35,10/08/2023 20:33,11/08/2023 21:18,11-Aug-23,JAMUI,Books & General merchandise,125,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
24ea9e94-38b3-47ba-a9de-d8bd37e7a904,Inbound,Returns,Return request,Very good ,ad9d191a-a3e9-407d-ad70-f8906056cddb,08/08/2023 02:15,13/08/2023 14:59,13/08/2023 15:09,13-Aug-23,BHADRAK,Electronics,7599,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
3fe78f46-e642-4e63-988a-e04c48bcaec7,Inbound,Returns,Reverse Pickup Enquiry,,7454fa8d-74e2-4ae8-88dc-9a197908fcde,05/08/2023 13:43,11/08/2023 00:31,11/08/2023 00:36,11-Aug-23,RAIPUR,LifeStyle,2775,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,4
2d36469e-a96c-4c9f-9180-6bef942923ee,Inbound,Order Related,Invoice request,Good conversation ,affb5275-d1da-481a-ae4d-b90d2c937dd3,05/07/2023 19:15,11/08/2023 10:30,11/08/2023 11:07,11-Aug-23,MUMBAI,Mobile,29999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
c3d84df0-eb02-4274-b2ee-23bfe9a063a2,Inbound,Returns,Reverse Pickup Enquiry,Excellent work customer care service ,5abe4551-43cd-4d97-8060-6eb1ebcd4d7c,02/08/2023 21:18,11/08/2023 13:30,11/08/2023 13:32,11-Aug-23,JHANSI,LifeStyle,399,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3ecb1c49-94c6-407c-9b46-720dab65d399,Inbound,Refund Related,Refund Related Issues,,5a350d58-25fc-412b-8f06-c1f186ac2d54,03/08/2023 19:43,12/08/2023 11:44,12/08/2023 11:44,12-Aug-23,LUDHIANA,Mobile,6499,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
357873ca-2f6e-4e83-be76-6484cec7531d,Email,Order Related,Delayed,,,,12/08/2023 16:14,12/08/2023 17:51,12-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
7f55a2c1-9e16-4dd4-aa1c-8c28b40e02e0,Outcall,Cancellation,Return cancellation,THANK YOU Shopzilla ??,a5c8d130-0005-4aa1-b3d8-0ce5144ae6c5,08/08/2023 09:03,11/08/2023 10:33,11/08/2023 10:36,11-Aug-23,NEW DELHI,Electronics,999,265,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d6a6227e-3e37-4bc7-9a92-c80a72cd5554,Inbound,Order Related,Delayed,Useless support ,7c038427-98db-4be4-91d9-92d1e3eea4fe,06/08/2023 21:38,11/08/2023 17:49,12/08/2023 18:35,12-Aug-23,DEHRADUN,Home Appliences,1899,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
05b5ff37-4dea-492e-a302-ec0756e76627,Inbound,Order Related,Customer Requested Modifications,,576d09f3-14e8-4645-a06d-70b443e0c91f,11/08/2023 11:01,11/08/2023 14:34,11/08/2023 14:38,11-Aug-23,,Electronics,398,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5554e43b-b2c1-483d-9926-17ef7b9e1f4e,Inbound,Returns,Reverse Pickup Enquiry,Mujhe Massage Kijiye Taki Text Kar Main Apna Kam Poora Karoon Yani Mujhe Link Bhejiye,b38de533-775a-4bf6-912a-f62cedffb5f0,29/07/2023 10:14,11/08/2023 18:16,11/08/2023 18:20,11-Aug-23,BARASAT,Electronics,31900,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,3
24353c24-e24a-4c46-a3df-f70896c1929e,Inbound,Feedback,UnProfessional Behaviour,,c3847ca2-247e-4420-9a31-592a41a8ed12,04/08/2023 13:14,11/08/2023 21:47,11/08/2023 21:51,11-Aug-23,SADABAD,Home Appliences,1149,,Haley Carroll,William Park,John Smith,61-90,Evening,5
b86995ae-548a-41ed-82e1-e2fe641db13c,Inbound,Returns,Return request,,,,12/08/2023 18:37,12/08/2023 18:40,12-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
17440c64-bdbd-4bd3-ba85-bd6919d65d63,Inbound,Order Related,Delayed,,,,13/08/2023 18:33,13/08/2023 18:51,13-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,4
9d36cd4f-250c-4ef3-8861-fb71fa66c87b,Inbound,Returns,Missing,Very good ,,,13/08/2023 18:22,13/08/2023 18:43,13-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
1224a561-a22d-4e48-8b5a-4b51202159dd,Inbound,Cancellation,Not Needed,,d1eebd4c-aae8-4af7-a321-1622e08033f9,02/08/2023 12:32,10/08/2023 23:45,11/08/2023 12:00,11-Aug-23,AHMEDABAD,LifeStyle,389,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
2bc78bdc-5624-407a-afb0-82a2d25fb8fa,Inbound,Order Related,Installation/demo,,50725764-883b-4fad-b3cf-b5ff17ecb890,04/08/2023 12:39,10/08/2023 14:41,11/08/2023 10:21,11-Aug-23,PALAKKAD,Furniture,7699,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
7c7e651e-039c-4da1-bd18-9da6f740deb5,Inbound,Returns,Fraudulent User,Excellent ??,ec5551f8-0426-4c0c-9c15-272f03861942,04/08/2023 15:30,11/08/2023 16:16,11/08/2023 16:16,11-Aug-23,BERMO,LifeStyle,2399,,Stephen Morris,Wyatt Kim,Michael Lee,>90,Evening,4
fdf71b40-7356-4ce2-9c5f-8930e363208f,Outcall,Order Related,Installation/demo,,6d07f03e-ca4f-45b4-9e9b-47a5edf81b66,11/07/2023 13:48,11/08/2023 20:03,11/08/2023 20:08,11-Aug-23,MAHRAJGANJ,Electronics,1299,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
e801eac8-a337-497a-8444-c203fd5ac686,Inbound,Cancellation,Not Needed,Shopzilla is best service provider to me really I like customer service 24hr many many thanks ,a2cae88b-5304-4bc6-8291-87b854fe466f,09/08/2023 18:21,11/08/2023 21:13,11/08/2023 21:19,11-Aug-23,MULBAGAL,Home,325,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fe9b5f4e-69d4-403c-a36b-db797497e7a6,Inbound,Returns,Reverse Pickup Enquiry,Torn boxer ,9d33de13-a87d-40c2-a7a7-c9c58aaa2276,04/08/2023 15:05,11/08/2023 22:43,12/08/2023 11:40,12-Aug-23,SAUSAR,LifeStyle,394,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
e63b145c-f503-42d7-8f53-174aa9c7b26b,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,12/08/2023 16:01,12/08/2023 17:21,12-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
80810deb-c16d-4a10-80e3-7d1e1946a0d8,Inbound,Returns,Reverse Pickup Enquiry,Nyc,,,12/08/2023 19:52,12/08/2023 19:59,12-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2f31b340-7855-4dbd-9305-86fb0cb2e7e8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 00:54,13/08/2023 01:47,13-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,1
ad00f1d4-5663-4f03-9a3c-ecdd4f779783,Outcall,Returns,Reverse Pickup Enquiry,,,,13/08/2023 22:11,13/08/2023 22:12,13-Aug-23,,,,,Chelsea Johnson,Mia Patel,Emily Chen,0-30,Evening,5
db71a666-71fd-4993-b087-baf8fa447c7f,Inbound,Order Related,Delayed,,68d7f450-283d-4344-9975-7d8c698827ad,01/08/2023 13:38,13/08/2023 09:22,13/08/2023 13:55,13-Aug-23,BULANDSHAHR,Books & General merchandise,1563,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
9327d4dd-5fde-4e2e-a8fa-c45059a0cedb,Inbound,Returns,Missing,,3274ba14-5f4c-4380-8035-32609f377c23,03/08/2023 23:52,11/08/2023 00:09,11/08/2023 00:13,11-Aug-23,TUMSAR,Books & General merchandise,213,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7d533fd5-8ee1-4bdc-88c8-b1b499e57519,Inbound,Refund Related,Refund Enquiry,Already improved service ,09d5e05e-3c81-4ea6-9c19-1586462c60eb,09/08/2023 07:34,11/08/2023 08:32,11/08/2023 08:33,11-Aug-23,RAJKOT,Home Appliences,1449,,Timothy Grant,William Park,John Smith,31-60,Morning,5
ddd2cb97-ede7-4aea-839f-765ec4759bb5,Outcall,Returns,Reverse Pickup Enquiry,,6ac1be77-c827-44f9-8f71-d4911b2d90d6,27/07/2023 17:33,11/08/2023 09:26,11/08/2023 09:43,11-Aug-23,NEW DELHI,Home Appliences,3199,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
c2a1d52f-71bb-4ea7-9787-db1c0a1d64b0,Inbound,Order Related,Installation/demo,,83b4f12a-11dc-4b33-b750-fa86d2f2e1fc,08/11/2022 10:49,11/08/2023 21:46,11/08/2023 21:51,11-Aug-23,KANPUR,Mobile,9999,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
49657c4e-efe3-4c67-8ae2-1b4248b06844,Inbound,Refund Related,Refund Related Issues,"I have ordered one set of DOMS water colour tube (12 shades), whose original price   349/- and after discount it costs to me   181/- . Price mentioned in the packet is   100/- +   15/-  ",,,12/08/2023 12:56,12/08/2023 13:00,12-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
d541a147-63fa-4fb6-96e5-ce5dbacc7a58,Inbound,Refund Related,Refund Related Issues,,,,12/08/2023 14:09,12/08/2023 14:52,12-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
cc45e9a5-5ab6-4b9a-8c7f-81aecdadeabc,Inbound,Returns,Reverse Pickup Enquiry,Don't cheat costumer,,,13/08/2023 16:37,13/08/2023 17:31,13-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
af59fa4a-33a8-4eb6-8815-0d6f703ade8c,Email,Returns,Reverse Pickup Enquiry,,a5c942fe-4cbc-486e-8f86-6aee49a8156d,06/08/2023 10:55,12/08/2023 20:49,12/08/2023 20:54,12-Aug-23,AKOLA,Home Appliences,1449,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
d7e24dcf-80da-49f7-8b82-db065ad29979,Inbound,Order Related,Order status enquiry,,,,13/08/2023 01:32,13/08/2023 01:33,13-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
3f096f12-7a65-42f9-8d4f-389fb2586891,Inbound,Shopzilla Related,Signup Issues,,,,13/08/2023 07:46,13/08/2023 07:50,13-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1b2217bd-98ee-462a-af92-a9a33876e1fa,Inbound,Order Related,Installation/demo,,,,13/08/2023 08:15,13/08/2023 08:18,13-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,1
f655c675-3184-4a52-99f7-f71ca8b0d916,Outcall,Returns,Return request,,,,13/08/2023 13:26,13/08/2023 13:41,13-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
ef60a7af-5cc2-4e9e-b1ed-e6a7b5f70371,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 14:57,13/08/2023 15:04,13-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
5647b2b1-3512-4bed-b522-db84ef09b5c4,Inbound,Returns,Return request,"If any product is not available or colour of that product is not available, then you should clearly mentioned that it is not available is stock. It is not good to send other product or change in colour. It is very disappointing.",,,13/08/2023 18:59,13/08/2023 19:03,13-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
a887ece8-e220-4621-b694-23a4baa86198,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 22:53,13/08/2023 22:55,13-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
3e9188b5-edd0-4a7f-aaa8-78bfea389454,Inbound,Returns,Return request,,ac42f8f6-30a3-44a9-b356-5373e1e3d689,07/08/2023 09:52,12/08/2023 09:44,12/08/2023 09:45,12-Aug-23,PATNA SADAR,Electronics,2499,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
49e2e181-11a9-4167-8036-153dac9b01f0,Inbound,Order Related,Delayed,,2fa56cf2-78fc-4a43-a88c-46d82debdd00,06/08/2023 08:21,12/08/2023 19:54,13/08/2023 07:19,13-Aug-23,PUNE,Mobile,26999,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
ae454638-9ee3-4574-bb94-8b479cca49c0,Email,Order Related,Delayed,,d5992fda-1df8-4728-a8ca-4cb095c9d6bf,03/08/2023 10:04,12/08/2023 12:25,13/08/2023 10:46,13-Aug-23,PUNE,Affiliates,172,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,1
6b7cdc37-6940-4931-a3b2-daf5897d49c5,Outcall,Returns,Return request,,5a0adce2-47a7-493b-8774-107da87322b9,26/07/2023 16:02,11/08/2023 20:56,11/08/2023 20:59,11-Aug-23,BIKANER,Electronics,883,346,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
10c77b7c-0982-430a-8aff-aa7add69723e,Inbound,Returns,Service Centres Related,,07a42131-1b26-47c0-8552-feecf1b9fd9e,09/08/2023 13:52,11/08/2023 13:58,11/08/2023 14:05,11-Aug-23,BHILWARA,Electronics,1399,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
a75fa0d4-378f-4aa9-87b3-62f494d3a7cd,Inbound,Order Related,Invoice request,,2ac32b2d-000c-4bc8-8a16-69e077f7058e,09/08/2023 21:58,11/08/2023 14:24,11/08/2023 14:26,11-Aug-23,AHMEDABAD,Mobile,31999,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
d290a0ed-0352-433a-a0a9-04a85851363e,Inbound,Returns,Fraudulent User,,4cf0e755-0b7c-4191-8848-3abdb27d2dd8,08/08/2023 22:45,12/08/2023 18:00,12/08/2023 18:03,12-Aug-23,AHMEDABAD,Electronics,2564,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
28e9a6fb-7d09-49f5-b7b6-1bd420f4d072,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 15:46,12/08/2023 15:47,12-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,3
2e422032-d20a-4142-af92-11607805b271,Inbound,Returns,Fraudulent User,,,,12/08/2023 22:21,12/08/2023 22:28,12-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
16a5eee0-3188-41fc-b396-33327cb973e3,Inbound,Returns,Reverse Pickup Enquiry,Politely talk,,,12/08/2023 23:26,12/08/2023 23:28,12-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,4
2247b8be-10bd-40d1-9499-13002929a5a3,Inbound,Returns,Return request,Please make sure whether the open box delivery should be opened by delivery guy instead of giving away to customer ,,,13/08/2023 10:40,13/08/2023 10:44,13-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
5a6d5454-c4da-48dd-a08b-2e3494fa5655,Inbound,Order Related,Order status enquiry,,,,13/08/2023 17:32,13/08/2023 17:36,13-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
3b94547b-8293-4b07-ba1b-907fbdb0d7a8,Inbound,Order Related,Delayed,Good ,4a0bb10d-f6d3-4fce-9950-3ef4a132b6af,02/08/2023 19:37,11/08/2023 13:15,11/08/2023 13:18,11-Aug-23,EAST GODAVARI,Books & General merchandise,399,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
bc1b9035-5439-4792-91a5-d303298fb778,Email,Returns,Reverse Pickup Enquiry,,100d31ba-c917-46fe-aed1-b38c6d78b8f0,25/07/2023 13:46,11/08/2023 23:32,12/08/2023 07:50,12-Aug-23,MUMBAI,LifeStyle,749,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
96dd8460-b40e-4140-895b-a1e9aafbd679,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 12:11,12/08/2023 12:11,12-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
907ad965-ccb9-4b29-8ad6-b44df1f6f2c0,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 10:31,13/08/2023 11:52,13-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
5c96b6de-09b4-43ad-b0c5-37ab6cd10d06,Inbound,Order Related,Delayed,Words can't express the shit I've been put through ,,,13/08/2023 12:31,13/08/2023 18:35,13-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
d9214b25-c6a9-4788-9818-dd02350a5e8e,Inbound,Order Related,Delayed,,,,13/08/2023 17:00,13/08/2023 17:32,13-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
a6b4f903-3a5d-4850-a9bf-2fbb69ab871a,Inbound,Returns,Reverse Pickup Enquiry,Thank you,c3521817-489b-4672-ba40-794ae63735ef,01/08/2023 06:02,11/08/2023 20:59,11/08/2023 21:14,11-Aug-23,SANKRAIL,Books & General merchandise,176,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
8cb31329-da7f-4e4c-8353-46986906a505,Inbound,Returns,Missing,None,5448c489-e5f2-4ad6-8ab0-7ec6692b87ca,05/08/2023 19:37,10/08/2023 19:08,11/08/2023 10:51,11-Aug-23,MAHESANA,Books & General merchandise,130,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
0f8a40e4-4afb-44d7-b9d9-52e4c023323c,Inbound,Payments related,Online Payment Issues,Ok,,,11/08/2023 00:13,11/08/2023 00:37,11-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c20c6297-815f-46f7-ba49-35c76dfc8f72,Inbound,Returns,Service Centres Related,Give installation in short time! ,0a0c686c-15d2-487f-aa06-88cd21ab3367,02/08/2023 04:20,11/08/2023 13:24,11/08/2023 13:37,11-Aug-23,JAIPUR,Books & General merchandise,599,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
1fac2279-45b9-450a-9c94-0c3bf750bd1d,Inbound,Returns,Reverse Pickup Enquiry,,cc10a24f-a45c-4835-89e0-495c698cacac,30/07/2023 18:47,11/08/2023 20:25,11/08/2023 21:02,11-Aug-23,BHOPAL,LifeStyle,1499,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
629eb3bc-73f1-43c5-9a26-0fa73415cefe,Inbound,Refund Related,Refund Enquiry,,,,12/08/2023 06:47,12/08/2023 06:51,12-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
fa2aec00-85b5-4d68-a039-a5b43b949e50,Inbound,Returns,Reverse Pickup Enquiry,,,,12/08/2023 13:42,12/08/2023 14:22,12-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
62f29f8f-5280-4224-a2ae-0791e2bd8129,Inbound,Returns,Return request,,,,12/08/2023 20:09,12/08/2023 20:13,12-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dc50e67e-34fa-4fad-a8d5-467706529fe9,Inbound,Returns,Return request,,,,12/08/2023 21:37,12/08/2023 21:44,12-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
49977ad7-8739-4e89-bc0f-46c7ce27969e,Outcall,Refund Related,Refund Enquiry,,,,12/08/2023 21:14,12/08/2023 23:21,12-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
80ec86da-5c1e-436c-8e8c-cfd3afd4fea7,Inbound,Returns,Wrong,,,,13/08/2023 07:38,13/08/2023 07:39,13-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
87f182f8-3761-47d8-b347-8ccad00e8e6c,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 08:04,13/08/2023 08:15,13-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,1
02128c9b-7049-4dbd-8a69-d76834a3305a,Inbound,Order Related,Invoice request,,,,13/08/2023 14:56,13/08/2023 15:00,13-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
ef711cce-8b24-4293-a6da-2b2988fa3f75,Inbound,Returns,Return request,,a44eb697-fb1e-46c0-bc9a-cc6126e1061a,14/07/2023 10:30,11/08/2023 22:12,11/08/2023 22:24,11-Aug-23,ANUGUL,Electronics,1199,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
0c9bb479-1e57-4353-8934-9f370c943d0f,Inbound,Payments related,Online Payment Issues,Thank you ,,,12/08/2023 15:05,12/08/2023 15:06,12-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
99a9d631-32f6-4f35-bcc9-da71a6e44bdb,Inbound,Returns,Reverse Pickup Enquiry,Good ??,e2207d03-424a-4418-9fce-cc929db254e0,01/08/2023 23:11,11/08/2023 16:27,11/08/2023 16:31,11-Aug-23,AGAR MALWA,Books & General merchandise,252,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
c9dfa41d-b59b-4d13-a328-57356344b405,Inbound,Payments related,Payment related Queries,Good,,,12/08/2023 15:45,12/08/2023 15:46,12-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f06843b4-0cdb-44e1-922a-6ed550b9b554,Inbound,Returns,Return request,,,,12/08/2023 23:19,13/08/2023 02:12,13-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
7a9778cd-4c88-4f64-995a-7b38d2aa0ef8,Inbound,Order Related,Order status enquiry,,,,12/08/2023 22:17,12/08/2023 22:21,12-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f78a488d-9df4-42af-bee6-8a22a3c20ea8,Inbound,Order Related,Installation/demo,Nice gesture from customer executive,,,13/08/2023 18:36,13/08/2023 18:39,13-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
312e3b47-2866-481c-bfbb-624e4818d441,Inbound,Refund Related,Refund Related Issues,,58f4bd12-7825-479b-bbcf-16a9ebe64abc,06/06/2023 15:33,12/08/2023 15:46,12/08/2023 16:15,12-Aug-23,NAGPUR,LifeStyle,544,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
77ac7c96-7363-497f-816a-7af923f3aff6,Inbound,Offers & Cashback,Other Cashback,Customer support person has addressed my concern & now waiting for the resolution.,e9b0f7a3-05df-4b3b-869e-1276be413dce,05/08/2023 09:48,11/08/2023 20:44,11/08/2023 20:47,11-Aug-23,GURGAON,Books & General merchandise,26,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
7ff1ee7f-d1c8-46fc-8518-bab785719704,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,12/08/2023 13:42,12/08/2023 13:50,12-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
39015155-3798-4514-8c8f-3ec2d8aa98ee,Inbound,Returns,Service Centres Related,,,,12/08/2023 20:22,12/08/2023 20:25,12-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
7c68c33d-2795-4653-9a5e-3c37e78e2fdd,Outcall,Order Related,Order status enquiry,,,,13/08/2023 00:54,13/08/2023 10:28,13-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
122aa972-ba24-4f58-b536-1b4e974c0305,Inbound,Returns,Reverse Pickup Enquiry,I called your customer care executive to talk about my return policy of a product that I recently purchased. it was an airpod and left side of the airpod is not working when it is delivered I initiated the return request there is no response from your side. Every executives told me that  "we escalated your problem to the concern authority they will resolved your problem soon  " but till now the defective product not yet picked up.How irresponsible people you are ,,,13/08/2023 13:33,13/08/2023 19:39,13-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
953194fa-f9a8-4400-9af1-337d09517395,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 16:52,13/08/2023 16:53,13-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
6a50472b-88ae-4c14-b451-ed1b5a1fa515,Inbound,Refund Related,Refund Related Issues,online system is good,89414ffe-ca34-43bc-b59a-48d7a0c873d4,26/07/2023 21:53,11/08/2023 22:59,11/08/2023 23:14,11-Aug-23,MATHURA,Home Appliences,3249,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
9f2e8a7d-6234-4f21-a2a5-fe0a5c4c8cd9,Inbound,Refund Related,Refund Enquiry,,211bf6e9-0d75-4b1c-8800-d4ab6393df0f,08/08/2023 20:18,11/08/2023 14:55,11/08/2023 16:33,11-Aug-23,DHANBAD,Mobile,22999,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
45c75c07-4ba9-42e9-a3d0-3ba881cebc0e,Inbound,Order Related,Delayed,Thanks to Shopzilla to remove my problems and Also thanks to the customer support executive for talking to me nicely and helping me   so much ,fa2ba8e2-f480-44e5-a1e2-60a68090de37,31/07/2023 20:00,12/08/2023 12:58,12/08/2023 13:06,12-Aug-23,SAHARSA,Home,225,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b9f95ae3-3dc8-4b82-8ab2-bbff6888b6fd,Inbound,Returns,Return request,,9e595cc4-e2f3-44ba-9667-7a9c12286097,07/08/2023 22:32,11/08/2023 14:57,11/08/2023 16:43,11-Aug-23,BARNALA,Books & General merchandise,485,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
3898c01a-f0da-4912-9508-b20c6f84142a,Inbound,Order Related,Delayed,,0976af3f-65ed-452f-9fcd-ede1d7a95839,09/08/2023 09:24,12/08/2023 19:32,13/08/2023 09:31,13-Aug-23,BAREILLY,Books & General merchandise,204,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
b7765a8a-8b8f-4576-b272-859439871a7d,Inbound,Returns,Missing,Good,52c0a9f7-24dc-4432-9d91-005f6d665008,06/08/2023 16:20,11/08/2023 21:24,11/08/2023 21:35,11-Aug-23,MARIAHU,Electronics,749,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
63e83b88-debf-460e-ba5b-8330ebe002b3,Inbound,Cancellation,Not Needed,,f2d6c216-b1d6-4912-9740-eeb73f75790a,11/08/2023 21:28,11/08/2023 22:06,11/08/2023 22:10,11-Aug-23,PUNE,Mobile,18999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
fb789662-05f5-44ce-a1be-fafa59e7a4f8,Inbound,Shopzilla Related,Shopzila Premium Related,,,,12/08/2023 10:58,12/08/2023 21:20,12-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
4f04d17c-8528-423f-b572-46435d98636e,Inbound,Order Related,Installation/demo,,,,12/08/2023 13:02,12/08/2023 13:06,12-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
a2b6b14a-57ce-4312-a0ef-94cb4f3558c5,Inbound,Returns,Fraudulent User,,,,12/08/2023 17:33,12/08/2023 17:37,12-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
ab734581-bbb4-4e2f-af83-b35600e8d96a,Inbound,Order Related,General Enquiry,,,,12/08/2023 18:13,12/08/2023 18:15,12-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f93d141b-739f-40f9-8c5b-e8cf0557ecd8,Inbound,Returns,Reverse Pickup Enquiry,,,,13/08/2023 19:26,13/08/2023 19:27,13-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
74e8d061-2e8d-4a30-a5c3-79a5f8152766,Inbound,Order Related,Delayed,,2b9d18b8-ec12-4336-8175-be5915989849,07/08/2023 11:14,11/08/2023 19:45,12/08/2023 00:11,12-Aug-23,KOZHIKODE,Electronics,1197,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
4debf029-dfee-441a-a586-c574ed5a1fac,Inbound,Order Related,Delayed,,bcfc2498-7f1a-488a-ab6d-97a097eb5d7d,04/08/2023 17:10,13/08/2023 16:50,13/08/2023 16:51,13-Aug-23,BARAUT,Books & General merchandise,83,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f07d3f6c-7996-43bc-9664-061bec48cced,Inbound,Returns,Damaged,,2c4044c0-52bf-4924-aaf6-42b9389baa28,07/08/2023 05:54,09/08/2023 18:18,11/08/2023 09:28,11-Aug-23,GORAKHPUR,Books & General merchandise,136,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
0338cb55-c175-43f7-b223-00049753d199,Inbound,Order Related,Delayed,,421e79e0-8860-4553-ade3-8d809d3ebba7,07/08/2023 13:37,12/08/2023 19:42,12/08/2023 20:00,12-Aug-23,PUNE,Electronics,56990,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,4
46a663be-6a56-450f-8b2a-d09374261755,Inbound,Returns,Reverse Pickup Enquiry,,1b9fc923-2e3e-411b-815d-e1b09b57d7dd,05/08/2023 21:02,11/08/2023 12:00,11/08/2023 12:47,11-Aug-23,AMBIKAPUR,LifeStyle,380,,William Brown,Madison Kim,John Smith,>90,Morning,5
b9eb4994-d354-4c26-81dc-b064a5e9463d,Inbound,Refund Related,Refund Enquiry,It is very good ??,,,12/08/2023 09:27,12/08/2023 09:27,12-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
72d30b23-083a-4d55-b554-4bef984843a4,Inbound,Order Related,Installation/demo,,,,12/08/2023 11:17,12/08/2023 11:19,12-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
b0ac86a4-cb21-488f-8f0b-3b9d750cd00b,Inbound,Returns,Damaged,Very good interaction with abhishek.. resolved my issue.. and very polite.. thankyou Shopzilla for good.. customer service ,,,13/08/2023 17:02,13/08/2023 17:25,13-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
f8a979b0-b14f-4a9b-ad11-31b81623020a,Inbound,Feedback,UnProfessional Behaviour,,385a93e0-d251-48d2-9aac-e6b66465849c,01/08/2023 14:24,14/08/2023 16:55,14/08/2023 17:10,14-Aug-23,NEW DELHI,LifeStyle,449,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,3
ef496fb4-bb76-4ea5-b0d0-77a50bd1b684,Inbound,Returns,Service Centres Related,best answer for my problem,0b639d8e-c65e-4727-831f-7e8267b1200f,26/09/2022 16:34,14/08/2023 10:42,14/08/2023 10:48,14-Aug-23,VERAVAL,Home Appliences,4499,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
3c4ac5f1-67b9-410f-b064-968f2825dcdf,Inbound,Cancellation,Not Needed,,e2ec8c8f-0ccd-4fbe-9583-8aac67b07b69,10/08/2023 14:23,15/08/2023 11:50,15/08/2023 12:56,15-Aug-23,SAYAN,Electronics,3499,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
80bf59e8-16ca-4201-9897-853317f4a43d,Inbound,Returns,Return request,,bad9637f-f448-41a9-b4b6-985937856b53,03/08/2023 23:27,13/08/2023 07:56,14/08/2023 19:13,14-Aug-23,LUDHIANA,LifeStyle,599,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
1faa112a-2020-4672-88fa-6b928fc396bd,Email,Returns,Reverse Pickup Enquiry,,c43c0e6e-b51b-4c08-aabd-6621ade5c24b,02/08/2023 17:51,14/08/2023 10:22,14/08/2023 10:23,14-Aug-23,FARIDKOT,LifeStyle,169,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
1c19f6ab-89e3-48a9-895c-c0827fbdcbe9,Inbound,Order Related,Delayed,,d6c47656-dade-4406-a756-a3c3739a600b,07/08/2023 17:26,14/08/2023 11:26,14/08/2023 11:35,14-Aug-23,GURGAON,Home,269,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
0f26cb4f-055d-4190-b873-cf410e3f789c,Outcall,Returns,Reverse Pickup Enquiry,Refund ,,,14/08/2023 09:41,14/08/2023 09:48,14-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
99551a18-f145-41de-bbbb-da8fa4bf10ae,Inbound,Order Related,Delayed,,,,14/08/2023 09:53,14/08/2023 09:56,14-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1ef4af01-ea29-4f0d-aea5-fc92244c8762,Outcall,Returns,Missing,,,,14/08/2023 10:02,14/08/2023 10:03,14-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ade256a1-a25f-4713-ab46-cd0b001537e5,Inbound,Returns,Return request,,,,14/08/2023 10:17,14/08/2023 10:30,14-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
528b10bf-f239-4a4b-92b5-6f9e2914d448,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:29,14/08/2023 11:46,14-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
0a0e2212-4168-4aa7-8554-ebf6999c0602,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:41,14/08/2023 12:50,14-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,4
3dbe4a1a-a889-4790-86ed-0601fec2043c,Email,Returns,Fraudulent User,,,,14/08/2023 13:52,14/08/2023 13:58,14-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e79ea9ac-8769-4306-8d55-d5df290091f5,Inbound,Returns,Reverse Pickup Enquiry,Talk to a great executive ?? she was too humble and good to talk,,,14/08/2023 15:54,14/08/2023 16:03,14-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
4a730b66-f6d2-4a71-bf30-5f82d245ddb1,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:42,14/08/2023 17:48,14-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
69705dd3-d359-4888-a583-6cf856af9187,Inbound,Order Related,Delayed,"Pls change status to out for delivery only when it is actually out for delivery. Delivery agents make it out for delivery from morning, and it always takes them to evening to deliver, because of that we had to make sure sm1 is available to receive the product, and had to cancel any small plans. So pls change status when it actually out for delivery.",,,15/08/2023 11:35,15/08/2023 11:36,15-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
af2c8022-0d78-4618-9f31-2fad7bfa9ac4,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 06:56,15/08/2023 07:05,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
1afae23d-9a43-4532-a5ad-cc786f66b0cb,Inbound,Offers & Cashback,Affiliate Offers,,,,15/08/2023 08:35,15/08/2023 20:26,15-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
86eb04f4-363a-46ab-bb63-46f024cc9b9c,Inbound,Returns,Exchange / Replacement,I am happy ,,,15/08/2023 10:29,15/08/2023 15:17,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
57e7b4d3-645d-4dee-b7bb-6fc89ec95d2d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:38,15/08/2023 14:43,15-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
c747a5a7-c925-4072-9305-6a117b8c2d91,Inbound,Order Related,Installation/demo,,,,15/08/2023 15:04,15/08/2023 16:05,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
97255250-a6b5-434e-b456-2a241082cf1b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:24,15/08/2023 16:28,15-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
3cd6818d-eafa-4015-95dd-1a566d34d241,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:54,15/08/2023 18:03,15-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
b9bfc322-8fdd-4078-8ca3-6e3646066ce8,Inbound,Refund Related,Refund Enquiry,Bohot acha ,,,15/08/2023 19:09,15/08/2023 19:11,15-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
7bf7c882-b73d-4e17-a648-1e06a0d90a40,Inbound,Order Related,Delayed,,25659a26-1dea-4ad2-a88d-2509962c462d,07/08/2023 12:57,14/08/2023 18:05,14/08/2023 18:44,14-Aug-23,PATNA,Books & General merchandise,190,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
95ef5d0d-1b9a-4757-ae84-94aa2e278652,Inbound,Returns,Return request,,89ba346a-1df5-4c1f-984b-0e9e598c682c,04/08/2023 23:38,14/08/2023 02:16,14/08/2023 02:24,14-Aug-23,BHOPAL,Electronics,1599,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
28f8ffbb-97f6-4df9-9d8c-81f1dc4520ec,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla pay later ka emi mana timely jama kar diye tha tabhi bhi mera late payment show kar raha hai   credit score Kam kar Diya hai ,01d1d645-a148-4f7c-900a-2453009f3017,27/07/2023 10:05,12/08/2023 17:41,15/08/2023 16:35,15-Aug-23,HARRAIYA,Electronics,299,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
8bb297ea-c000-4266-a443-d79693775c5b,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 20:48,15/08/2023 16:57,15-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,1
bc7bd4dd-da34-4f8c-ac8b-bc0e45452347,Outcall,Returns,Reverse Pickup Enquiry,,6127cbc2-a41c-490e-b738-4a6902e57447,08/08/2023 22:50,13/08/2023 23:27,14/08/2023 00:07,14-Aug-23,CHINSURAH,LifeStyle,759,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
38c0039e-9d28-471d-90af-58bd429384a6,Inbound,Order Related,Seller Cancelled Order,no,a55ecaa2-6706-4bda-a2cc-fb364f2d6768,13/08/2023 23:31,13/08/2023 23:41,14/08/2023 14:44,14-Aug-23,NEW DELHI,Books & General merchandise,259,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
d5c63f62-88c4-4e3d-b0f8-8a2817a479b8,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:02,14/08/2023 11:53,14-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
309ebe53-83fe-4222-b2bc-b8d94a121659,Inbound,Returns,Reverse Pickup Enquiry,"If customers are genuine,plz takecare of there product related issues.",,,14/08/2023 12:01,14/08/2023 12:19,14-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
51af5785-5510-4ae8-86bb-084ae9384e66,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:10,14/08/2023 13:11,14-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,1
e251ee7c-82e2-4b82-822a-ee439d32f46f,Inbound,Feedback,UnProfessional Behaviour,Ok,,,14/08/2023 15:01,14/08/2023 17:00,14-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ef930ce9-0037-457e-9b31-43abf0649e1a,Inbound,Order Related,Order status enquiry,,,,15/08/2023 02:53,15/08/2023 02:54,15-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
830b2075-8b44-4104-adbc-7a87322b19cf,Inbound,Returns,Return request,,,,14/08/2023 16:54,14/08/2023 16:55,14-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
386de5a5-daa0-42e1-96d7-1f87258757bd,Inbound,Returns,Return request,,,,14/08/2023 20:51,14/08/2023 20:54,14-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
4f2e6f0d-3b48-4c24-9ee5-6d9954b39fa9,Inbound,Refund Related,Refund Enquiry,I request for related to product. Kindly arrange same product delivered to customers which is ordered. Why you wasted time of customers. ,,,15/08/2023 00:01,15/08/2023 00:08,15-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
58445c6b-2610-40bc-9725-5e0f8bda5b8f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:11,15/08/2023 08:26,15-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
001b8dcd-de7e-475c-8908-ea78201cb6a3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:52,15/08/2023 09:59,15-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,4
0bb873f0-15f9-4e30-829c-a089f3958989,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 10:22,15/08/2023 13:01,15-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a7f9c0bb-909b-4b73-9694-e484a0620807,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,15/08/2023 10:31,15/08/2023 10:33,15-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cd3da3b6-fdc8-42e2-8f65-f5970708dac7,Outcall,Order Related,Delayed,,,,15/08/2023 10:59,15/08/2023 11:01,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
ff33836d-53e0-427f-afea-e678fcc0b9e1,Inbound,Returns,Service Center - Service Denial,,,,15/08/2023 13:45,15/08/2023 13:46,15-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
3d5d334d-6dff-4f68-a61a-abfd2485b22f,Inbound,Returns,Return request,Good??,,,15/08/2023 17:24,15/08/2023 17:29,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
53bd851e-410f-413a-ac83-6cc7209da7cd,Inbound,Feedback,UnProfessional Behaviour,worst customer care service by Shopzilla. Customer care executives only making fool to customers and not resolving any problem ,8887a9a0-f426-4b02-bd57-9ab77f7af740,17/07/2023 19:00,10/08/2023 23:26,14/08/2023 00:10,14-Aug-23,NAGPUR,Furniture,5639,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
1831f050-2546-46f3-8289-fbdd99d4df5f,Inbound,Feedback,UnProfessional Behaviour,Thank you ,a7c03c48-0790-458c-acff-e5bf5fb59c5b,28/07/2023 08:47,14/08/2023 09:15,14/08/2023 09:15,14-Aug-23,NANDAKUMAR,Affiliates,469,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
b3973db4-c6d6-4f8e-9c12-c2635a87c65b,Inbound,Returns,Return request,,87935a20-9b71-4460-b145-8cd9a4946634,01/08/2023 00:34,15/08/2023 16:26,15/08/2023 16:33,15-Aug-23,ARRAH,Electronics,1499,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
5a6af7d7-06ee-4ebf-9d7c-1caca8ef0dc6,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 14:01,14/08/2023 18:48,14-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
a3647c7f-3f70-410f-beb0-646bef7e6c41,Outcall,Product Queries,Product Specific Information,,,,13/08/2023 13:54,15/08/2023 17:30,15-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
4da1fee0-f0d9-493a-88bb-e5327209ddbf,Inbound,Order Related,Delayed,,eae91a22-848e-4b54-9b82-caabddc0e1da,06/08/2023 17:02,15/08/2023 11:58,15/08/2023 12:16,15-Aug-23,BHIWANDI,Books & General merchandise,372,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
601f8a3e-05d9-4052-9010-f09670436e77,Inbound,Returns,Fraudulent User,,,,14/08/2023 07:27,14/08/2023 07:28,14-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
dc945242-6291-4be9-ac07-72dba3975ede,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,15/08/2023 09:58,15/08/2023 10:04,15-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
bb5b1df4-845c-4460-b5d1-e08cbf0e56d4,Inbound,Shopzilla Related,General Enquiry,Plz shortout my consent as soon as possible ,,,14/08/2023 10:22,14/08/2023 11:12,14-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
2fc0c2e6-3554-45b8-bb6a-0f73aa28fc1b,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:34,14/08/2023 11:35,14-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
c8ce662d-bec5-4852-aed0-9709a45a40c2,Inbound,Returns,Return request,Out standing support and help me with hassle free manner ,,,14/08/2023 12:10,14/08/2023 12:10,14-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
8659bc6c-4ba0-4764-9885-9783e7298d10,Inbound,Returns,Reverse Pickup Enquiry,no,,,14/08/2023 18:08,14/08/2023 19:02,14-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0acc4bf0-7f2c-43db-a8c2-3d900a564afe,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:14,14/08/2023 20:19,14-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
fbbb3477-fdff-4532-ba95-6478bf523a92,Inbound,Returns,Return request,,,,14/08/2023 21:01,14/08/2023 21:06,14-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
5a93fff0-1571-415b-8cd3-fbff2534f078,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:02,14/08/2023 22:15,14-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,3
875dd3c4-b4f3-4085-be3c-2673576a12d6,Outcall,Order Related,Installation/demo,Please look this Unawareness type Executive.Directly mute my calls ,,,14/08/2023 22:27,14/08/2023 22:31,14-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
42cd3c68-5f3f-4692-9fb8-46fe46c2c223,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:53,15/08/2023 06:54,15-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
22031b98-13a5-40d7-a877-836b58c2d90f,Outcall,Returns,Return request,Your company and customer care support or excellent,,,15/08/2023 09:54,15/08/2023 09:58,15-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
084c7863-20a3-4934-b729-d71ae5bea49f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:20,15/08/2023 15:25,15-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
dc6944c1-f1a3-40ed-a268-8f840b36af11,Inbound,Order Related,Installation/demo,,,,15/08/2023 16:10,15/08/2023 16:18,15-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
8a1e3f58-1b61-43d9-ba47-d0b79cf3b504,Outcall,Order Related,Order status enquiry,,,,15/08/2023 17:54,15/08/2023 17:55,15-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
349ddbd8-4eb0-47a3-b629-3437c86a3dae,Inbound,Returns,Reverse Pickup Enquiry,only one item pickup issue is my issue from Shopzilla otherwise nothing ,,,15/08/2023 21:11,15/08/2023 21:16,15-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
8b656e1e-1aa9-4abe-b913-02ebe0bee725,Outcall,Returns,Return request,The customer care exclusive is very polite and he very fast understand my query and resolved thanks to this guys,,,15/08/2023 21:58,15/08/2023 22:03,15-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
cd76d570-a868-45d5-b92e-696d8717c8fc,Email,Returns,Wrong,,cd957ac8-9f0b-4057-8829-577b4178e967,06/08/2023 19:28,14/08/2023 18:22,14/08/2023 18:29,14-Aug-23,VASAI,Electronics,1299,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
230ebbbe-f821-4650-9ce7-2790592cd1b1,Email,Cancellation,Not Needed,,6474da92-25e6-4672-b793-20c06dbf8252,06/08/2023 23:31,14/08/2023 09:51,14/08/2023 09:59,14-Aug-23,Kalyan,Books & General merchandise,212,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5348357f-67e4-448f-9a26-8c78dcaf85f9,Inbound,Returns,Missing,,f1227026-cfc8-4ce6-88b8-67c25b22e7b3,06/08/2023 09:31,13/08/2023 20:01,14/08/2023 20:08,14-Aug-23,ALLAHABAD,Home,1260,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ec133965-8c98-48b5-953b-55c9756cf2da,Inbound,Returns,Reverse Pickup Enquiry,The style of speaking was very good,,,14/08/2023 15:33,14/08/2023 15:38,14-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
03bd12fe-67cd-4d10-9202-78728829b081,Inbound,Returns,Return request,Please work on your policies and make them a bit flexier.,,,14/08/2023 18:58,14/08/2023 19:01,14-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a8a783dd-e6a7-4f06-934a-d840d6dfd04b,Inbound,Order Related,Delayed,,,,14/08/2023 18:57,14/08/2023 18:58,14-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
03878ab9-c975-4e94-bbbc-9cc0a05261e7,Outcall,Returns,Missing,,,,14/08/2023 22:09,14/08/2023 22:10,14-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
0bd8cdb9-2c07-4a92-a2f5-286e33ac8bef,Inbound,Returns,Fraudulent User,Very good ,,,14/08/2023 22:11,14/08/2023 22:15,14-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
a0f13fb7-83c1-4cd0-ae14-9fd04d3527dc,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:45,15/08/2023 07:47,15-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
c335d3eb-8fd1-42cb-896e-cd5291386add,Inbound,Returns,Service Centres Related,,,,15/08/2023 09:26,15/08/2023 09:27,15-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
09e080e6-a81e-4b2f-970d-0660df2dbfe6,Inbound,Feedback,UnProfessional Behaviour,Good work ,,,15/08/2023 12:53,15/08/2023 13:05,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
c8d3bf20-f1d7-41ce-9bb7-9562011e1011,Inbound,Order Related,General Enquiry,,,,15/08/2023 13:34,15/08/2023 13:35,15-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,2
5950d3de-29d5-40ba-b56e-6d9237b3fdc6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:09,15/08/2023 15:13,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
1c31e6b5-452a-48fe-9fc7-52c4a1ae7644,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 16:22,15/08/2023 16:25,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
980fa576-9b5d-4bb2-961e-3f6dd5a08232,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:45,15/08/2023 16:47,15-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
92954a85-0859-4a5d-8b27-2ee32a538e7a,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 18:17,15/08/2023 18:19,15-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
de28065f-d11b-45d2-a7ef-8f3d2e41f865,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 18:41,15/08/2023 18:43,15-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
ec7b812f-d94c-4cb1-a934-2d7cf108a2c1,Email,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:08,15/08/2023 21:12,15-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7888576e-615b-454b-84c3-e52fb100f57c,Inbound,Cancellation,Not Needed,Some Delivery person are not good   and not delivered on time plz improve in this category. ,08ba9e96-5825-4650-a362-7cefd0f9e36c,04/08/2023 13:51,13/08/2023 09:28,14/08/2023 16:36,14-Aug-23,NEW DELHI,Books & General merchandise,5399,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
cd6aa181-e079-42b4-a5e5-87e5bfa3310e,Inbound,Order Related,Order status enquiry,,f66ddc26-a214-49d2-a443-a315197f1493,06/08/2023 19:01,14/08/2023 10:16,14/08/2023 10:21,14-Aug-23,BHIWANDI,Electronics,1099,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a3484f30-62c6-4c77-b5fb-97bde7d2a0a5,Outcall,Returns,Reverse Pickup Enquiry,,484edb3f-34f2-4b6c-bbf1-7136201cfed5,04/08/2023 16:54,14/08/2023 12:03,14/08/2023 12:06,14-Aug-23,BOLANGIR,LifeStyle,329,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
0daf6e18-3bb3-43db-8429-05b22d348d86,Outcall,Returns,Reverse Pickup Enquiry,,720e9ad4-d299-4164-9e89-948b21e7eefd,14/07/2023 17:46,13/08/2023 17:44,14/08/2023 08:11,14-Aug-23,GOHANA,Books & General merchandise,249,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d526f4a7-be82-4a6c-8f7f-d2b85572dcd5,Inbound,Returns,Return request,,389fb6e9-c817-41f0-959e-4d4a550fe90d,02/08/2023 23:07,15/08/2023 15:48,15/08/2023 15:57,15-Aug-23,DEHRADUN,Electronics,999,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
7191a9ca-6c78-4e92-8da7-2e5fc8ffb65b,Email,Returns,Reverse Pickup Enquiry,,27fb287d-b68d-4709-bf77-6161d6c02367,24/07/2023 20:36,13/08/2023 19:12,14/08/2023 07:58,14-Aug-23,RUDRAPUR,Home Appliences,398,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,2
829ba0ca-aef1-4bfe-8206-f5db062336f8,Inbound,Returns,Wrong, Very good ,5efab67a-27c0-45a3-96f5-4d72bef8458d,04/08/2023 19:57,14/08/2023 11:31,14/08/2023 11:34,14-Aug-23,BIHARSHARIF,LifeStyle,285,,Jason Glover,William Park,John Smith,61-90,Evening,5
d7f4bb7c-147d-4035-8c70-173302dac59c,Inbound,Shopzilla Related,General Enquiry,1st time i am reaching customer service its awesome and very good conversation .Thank you ??,,,14/08/2023 02:43,14/08/2023 02:44,14-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
37e85a78-6690-4e16-b5d0-06726407cb24,Inbound,Returns,Return request,,,,14/08/2023 14:02,14/08/2023 14:04,14-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
1966b088-4d3b-429b-9b29-cfc7b6d9ab52,Inbound,Returns,Missing,,,,15/08/2023 16:29,15/08/2023 16:30,15-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
7a6ae62a-9fd1-4b37-a951-01b29f4d1265,Inbound,Order Related,Delayed,,,,14/08/2023 17:07,14/08/2023 17:07,14-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
85ec89ca-d35f-4ae4-a5b1-c255c1ba2681,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 17:53,14/08/2023 17:55,14-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
41b3d418-748f-4246-b272-d552f94c0d67,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 18:27,14/08/2023 18:42,14-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
7e30eb32-0b71-4a3d-96e2-97818317fac9,Inbound,Cancellation,Not Needed,Good service ??,,,14/08/2023 20:42,14/08/2023 20:44,14-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3e84ee52-054b-4817-a563-549016595f76,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:11,15/08/2023 09:15,15-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
cd28ddd5-f48f-40ee-9b53-00752a172a6d,Inbound,Order Related,Delayed,Nice ??????,,,15/08/2023 18:49,15/08/2023 18:50,15-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
4407a549-de65-4386-9fb0-2aa0d203ddec,Inbound,Order Related,Customer Requested Modifications,good,,,15/08/2023 09:45,15/08/2023 09:59,15-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
65be73d8-0094-4eb6-a37a-0724bd95e26f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:56,15/08/2023 10:15,15-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
ec49f34c-846c-4313-8148-076ee8b05c7e,Inbound,Order Related,Installation/demo,,,,15/08/2023 19:10,15/08/2023 19:11,15-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
02123d04-cad6-439a-8e03-4a65c0836285,Inbound,Returns,Fraudulent User,,,,15/08/2023 11:02,15/08/2023 11:03,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
6cb288c1-3528-4ed8-985f-e507754f21e8,Inbound,Returns,Missing,,,,15/08/2023 13:39,15/08/2023 13:40,15-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
f9f8c1b6-9726-447c-a194-90c08b30f9d4,Inbound,Product Queries,Product Specific Information,Please request returns this order not replace,,,15/08/2023 13:47,15/08/2023 13:51,15-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
007b31d4-7c8c-4aec-b6f5-d70853b819b7,Inbound,Returns,Missing,,,,15/08/2023 14:07,15/08/2023 14:07,15-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
d7b19710-7110-4dbd-9271-e03bddfa4407,Outcall,Product Queries,Product Specific Information,Good product for ,,,15/08/2023 14:33,15/08/2023 14:34,15-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cab46826-4d04-4c68-b1b5-09b3e576abca,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 14:46,15/08/2023 21:28,15-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
82952237-dedc-4ea2-9581-f6f9207f5e36,Inbound,Returns,Service Centres Related,,,,15/08/2023 17:19,15/08/2023 17:40,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
ef1e0a70-badd-46a3-a3e2-e44b18748f03,Inbound,Returns,Reverse Pickup Enquiry,Should get return and replacement options for all devices,,,15/08/2023 21:27,15/08/2023 21:35,15-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
3800fb56-0e64-4d63-ab7d-ec61cb1f1623,Inbound,Returns,Reverse Pickup Enquiry,,a4c510b7-02f0-4398-a461-2dd072601aa7,24/07/2023 19:57,11/08/2023 19:04,14/08/2023 21:30,14-Aug-23,THANE,LifeStyle,1499,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,1
b59d7d3b-5675-4d93-9c65-a59cd285a35f,Inbound,Order Related,Delayed,Very very beautiful ,77c36c3e-4fb4-44e7-be12-a5cd4ac17eb6,08/08/2023 21:15,14/08/2023 06:59,14/08/2023 11:28,14-Aug-23,AURANGABAD,Mobile,12999,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2c314f7a-3df1-4969-b51e-d848fedff737,Inbound,Cancellation,Not Needed,,27ce6040-01ec-4001-97ef-74cdb42114e8,09/08/2023 21:04,14/08/2023 12:55,14/08/2023 12:57,14-Aug-23,AURANGABAD,Books & General merchandise,212,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
b06b8c21-df1e-41ca-90b7-5f2100dd66a8,Inbound,Order Related,Delayed,,119b167f-5dce-4922-9cbe-d4496052c3a8,10/08/2023 00:52,15/08/2023 08:22,15/08/2023 08:24,15-Aug-23,RAJKOT,Electronics,19990,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
b0b39dbd-7e9a-48c9-8ced-4e428004b75c,Inbound,Returns,Return request,,7fea9eb0-b801-4f98-af10-202c3145b703,08/08/2023 12:51,13/08/2023 23:54,14/08/2023 00:02,14-Aug-23,ANANTAPUR,LifeStyle,854,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
dcc3136f-eae8-4eb8-abc0-9dce41149cb7,Outcall,Returns,Return request,Good ,f39ca108-f4e6-4d65-83aa-fac46b4dd9f8,06/08/2023 16:30,14/08/2023 15:42,14/08/2023 16:10,14-Aug-23,BHARATPUR,Electronics,799,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
ca42cb97-1de2-4a19-85e5-42fbc39006e3,Inbound,Returns,Reverse Pickup Enquiry,Please don't do burglary with customers and stop selling fake and defective products.,,,14/08/2023 01:05,14/08/2023 01:11,14-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
cc3689a1-cd0a-4cf9-ba01-0a9cb8762000,Inbound,Returns,Service Centres Related,,,,14/08/2023 08:39,14/08/2023 08:42,14-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,2
5ecb2ea6-df97-47f1-9679-a545df1006a3,Inbound,Offers & Cashback,Instant discount,,,,14/08/2023 10:56,14/08/2023 10:58,14-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
b9f5e315-397d-41c0-808f-118f9a580976,Inbound,Returns,Return request,,,,14/08/2023 12:33,14/08/2023 12:38,14-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,4
8a030172-6bb2-4735-985a-11fa8142f699,Inbound,Product Queries,Product Specific Information,Ok thanks ,,,14/08/2023 12:33,14/08/2023 12:35,14-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
8e357c97-2e42-4ef3-a76a-b40a291fa489,Inbound,Shopzilla Related,Shopzila Premium Related,,,,14/08/2023 12:41,14/08/2023 12:42,14-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
561c5e40-09ee-42aa-848f-bedfb252ccc4,Inbound,Returns,Reverse Pickup Enquiry,I want my money back ,,,14/08/2023 15:11,14/08/2023 15:13,14-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,2
48a37c1a-dfce-4790-a216-2bbfeb3d0289,Inbound,Order Related,Order status enquiry,Nice ,,,14/08/2023 18:37,14/08/2023 18:40,14-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
4d9e2e83-f89b-44bf-ac4c-448fd250d152,Inbound,Returns,Missing,,,,14/08/2023 21:37,14/08/2023 21:45,14-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
48d30715-1e88-43fd-b726-e833d2139747,Inbound,Returns,Return request,,,,15/08/2023 07:26,15/08/2023 07:28,15-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
c05993a6-f7ab-457d-b877-42bce47d9b3d,Inbound,Returns,Reverse Pickup Enquiry,The executive was very polite understanding she help me to understand the step what should to b followed for next product before buying she helped me a lot she explained me in detail which help me more better to understand I will rate this executive 10 of 10 She is very helpful 闁肩儤甯￠崺妞.,,,15/08/2023 01:38,15/08/2023 12:04,15-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
8d5170c2-5beb-47b9-9770-7d29a60dd880,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,15/08/2023 06:19,15/08/2023 14:58,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
8c62c27e-38b0-493c-bcd0-fb3a5ca969f4,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 07:24,15/08/2023 07:45,15-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
7e3f2d81-2257-4d10-b085-b54ba08f0b09,Inbound,Order Related,Invoice request,,,,15/08/2023 11:28,15/08/2023 11:30,15-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
5feb7f82-6339-4ddf-b84c-c868b91e420b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:43,15/08/2023 13:44,15-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
1322b10c-3cbe-46f5-bfdf-e26004ba18af,Inbound,Returns,Service Centres Related,Thanks for your reply ,8b0af5c6-c0bf-49eb-b80f-b68b55407863,01/04/2023 14:25,14/08/2023 10:42,14/08/2023 10:46,14-Aug-23,PATNA,Electronics,693,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
ad525302-47ba-4362-b42f-bcdf02c23cfa,Inbound,Returns,General Enquiry,Everything was good but my problem was not solved ,5b9d7fb7-c9cf-427c-a2f1-7c50919fb995,14/07/2023 00:50,13/08/2023 14:26,14/08/2023 16:56,14-Aug-23,BHUBANESWAR,LifeStyle,1669,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
8e503b92-4f84-4dea-b67f-5afb80fe7277,Inbound,Order Related,Delayed,,132f973d-2ec9-49ae-8e67-1052b251fb94,06/08/2023 11:32,13/08/2023 13:41,14/08/2023 07:22,14-Aug-23,GURGAON,Electronics,799,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c269c882-6818-44d7-9a61-1bc80f6c9883,Inbound,Cancellation,Not Needed,Happy ,caaa0db2-d466-4280-97cf-5de356fc5576,08/08/2023 16:34,15/08/2023 10:11,15/08/2023 10:13,15-Aug-23,GHAZIPUR,Books & General merchandise,276,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
0b342371-d205-4e03-9631-41b009bdeebd,Outcall,Order Related,Delayed,Deliver on time,b285578a-df9c-46f3-b6ad-6c98904f7981,08/08/2023 18:03,14/08/2023 15:50,14/08/2023 15:52,14-Aug-23,PUNE,Electronics,13649,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
da64301b-6551-4066-8da5-18743eb91d2d,Inbound,Order Related,Delayed,,04be8461-e7f2-4ec8-ad6f-a8e618fb85b4,08/08/2023 18:08,15/08/2023 18:27,15/08/2023 19:31,15-Aug-23,BHAINSA,Electronics,1299,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
f207407a-2271-49eb-a21a-9e16a4c22f3d,Inbound,Returns,Wrong,,6288df58-e38e-4e43-a5e6-a4a4f0c2ca29,05/08/2023 09:47,14/08/2023 15:19,14/08/2023 15:22,14-Aug-23,ALLAHABAD,LifeStyle,799,,Timothy Grant,William Park,John Smith,31-60,Morning,4
ec3d5c20-e056-47ab-b569-ba44247c935d,Inbound,Returns,Reverse Pickup Enquiry,,0c786e8a-fc42-4d48-9f0a-ae8a35bfd059,04/08/2023 19:54,13/08/2023 10:46,14/08/2023 08:28,14-Aug-23,THANE,LifeStyle,1775,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,1
a8ecff4e-d15c-4616-99ab-6c184955777e,Inbound,Order Related,Delayed,,94be7152-5193-407d-83ac-27812b0913f1,07/08/2023 18:00,13/08/2023 13:09,14/08/2023 19:59,14-Aug-23,KASARGOD,Books & General merchandise,200,,Kevin Cook,Mia Patel,John Smith,>90,Morning,1
487736ff-b1b4-4936-a642-87dd53818cf5,Outcall,Order Related,Delayed,,,,14/08/2023 11:57,14/08/2023 14:30,14-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
8fcd8a6f-eaf5-4478-b04f-970a050432db,Inbound,Cancellation,Not Needed,Good ,,,14/08/2023 11:11,14/08/2023 11:20,14-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
427eaefc-b047-4b89-a606-e33eb1858993,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 11:22,14/08/2023 11:26,14-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,1
ae42559f-840e-4bd7-83ae-b074ae37c6ee,Inbound,Order Related,Installation/demo,,,,14/08/2023 15:43,15/08/2023 10:16,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
dcaf473e-d328-4047-bc15-6c0ffdc44fba,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 21:44,14/08/2023 21:46,14-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
337a1553-591c-44cd-9e62-c61db16c790e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:00,15/08/2023 10:05,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,3
fb3c0893-4482-4425-9a19-3a3dec629508,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:51,15/08/2023 10:53,15-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
6c070242-9496-46dd-bf97-852a88325f62,Inbound,Order Related,Order Verification,,,,15/08/2023 11:33,15/08/2023 11:37,15-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
7dd25cf7-68b5-49eb-a472-97fb7c72a35c,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:34,15/08/2023 13:08,15-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
50653285-5967-490a-b149-9b83598f6f4b,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 13:33,15/08/2023 13:34,15-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
f3f37548-9376-461a-b215-f8ff3ec3789f,Inbound,Order Related,Delayed,,,,15/08/2023 14:59,15/08/2023 15:01,15-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,1
8267f040-22f7-4b4e-a3a4-f5b7457ffdbb,Inbound,Order Related,Priority delivery,,,,15/08/2023 18:00,15/08/2023 18:07,15-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
c661dd9c-7c39-4ab4-964c-861573205ce9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:26,15/08/2023 18:28,15-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,1
ff027651-1d97-41df-9b66-855c7c5d0550,Inbound,Order Related,Order status enquiry,,,,15/08/2023 21:16,15/08/2023 21:32,15-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8ddf083d-7dee-4872-bccb-87020c3d374f,Inbound,Order Related,Priority delivery,,,,15/08/2023 21:46,15/08/2023 21:48,15-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
7ce9d6b6-4edf-4099-b4d6-d981b9a9b549,Inbound,Refund Related,Refund Related Issues,,25629eaa-2aa7-40a0-9673-c0f682b56a46,30/06/2023 09:53,15/08/2023 19:25,15/08/2023 19:31,15-Aug-23,TIRUPATI,LifeStyle,635,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
cdc5559d-da34-4aaf-8173-4e13f816b742,Inbound,Order Related,Delayed,,d5376723-bc83-43f4-aef2-af24c5f89d82,04/08/2023 16:12,14/08/2023 14:35,14/08/2023 15:13,14-Aug-23,MUZAFFARPUR,Mobile,13999,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
461f9c56-4c4c-478d-bc45-17766133af29,Inbound,Cancellation,Not Needed,,b18133ea-07ab-4c79-b608-19a0a0c1289d,07/08/2023 15:05,14/08/2023 14:26,14/08/2023 15:11,14-Aug-23,CHENNAI,Electronics,52990,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,4
b95aa5ba-4954-4b9d-950b-5e62ae64bdc6,Outcall,Returns,Return request,,01c41286-c92e-42ea-8e4e-f6c3e2929927,09/08/2023 11:18,13/08/2023 12:04,14/08/2023 20:55,14-Aug-23,GREATER NOIDA,Electronics,899,261,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
212d3d39-c542-4913-bba6-832c179fc1ec,Inbound,Returns,Return request,,4dd50667-5e88-4a77-a18d-dab4bfcbeb33,10/08/2023 01:00,12/08/2023 12:49,14/08/2023 11:23,14-Aug-23,MUMBAI,Books & General merchandise,296,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
fdbf4a46-cd94-4aa7-ace9-5fafcbb5eec4,Inbound,Order Related,Delayed,,4dad7967-2943-40ce-882c-3a8d4db5824f,09/08/2023 23:23,14/08/2023 08:45,14/08/2023 11:50,14-Aug-23,GAYA,Electronics,1199,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1c153ce5-450a-429d-844b-13a4b235e63c,Inbound,Order Related,Delayed,,f7bece42-e19d-4d35-b420-67b081125183,10/08/2023 22:02,14/08/2023 10:58,14/08/2023 11:02,14-Aug-23,RANCHI,Mobile,6499,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
9a531bab-6634-42eb-a197-6e21dd9aeabe,Inbound,Order Related,Order status enquiry,Acha laga baat   ke nice customer care thanks ,a6e46844-3a5b-4d5a-9829-cff9ced4744b,06/08/2023 19:01,14/08/2023 10:17,14/08/2023 10:17,14-Aug-23,BHIWANDI,Electronics,1099,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d2365a21-45fe-4184-821d-235ca36d1525,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:47,14/08/2023 09:57,14-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
0f3afc68-961f-4b04-a197-6772c74d719c,Inbound,Returns,Reverse Pickup Enquiry,Return replacement policy needto be refurbished.....,,,14/08/2023 09:53,14/08/2023 10:26,14-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
05645d94-d950-4e75-a9d6-3939de831364,Outcall,Feedback,UnProfessional Behaviour,,,,14/08/2023 12:08,14/08/2023 12:10,14-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,4
480f8a77-6ab6-46b6-ba54-faef37080ab4,Inbound,Returns,Service Centres Related,,,,14/08/2023 14:08,14/08/2023 14:12,14-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,2
b97b72b6-8d58-4334-b32b-a5db2fb4d4f4,Outcall,Shopzilla Related,General Enquiry,,,,14/08/2023 14:14,14/08/2023 14:16,14-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
ee5968c2-4acb-45a0-b186-ffc05b9f97e7,Inbound,Returns,Missing,,,,14/08/2023 19:25,14/08/2023 19:27,14-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
4d8064f6-7432-4187-a583-111f7d9c4618,Outcall,Returns,Missing,,,,14/08/2023 22:25,14/08/2023 22:55,14-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
aebc292c-dd51-40a7-a8df-256b279a09ea,Inbound,Product Queries,Product Specific Information,The product delivered by Shopzilla is pathetic ,,,14/08/2023 23:34,15/08/2023 09:39,15-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,3
140f317e-7a90-495b-9224-3734d3c6f59c,Inbound,Returns,Return request,,,,15/08/2023 17:17,15/08/2023 17:19,15-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
1f1274fa-374f-44d0-be4d-a8e464cc069e,Inbound,Refund Related,Refund Enquiry,Nice ,,,15/08/2023 06:37,15/08/2023 06:38,15-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
40d91776-4c9b-48d3-85bb-cc9bca41d27a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:42,15/08/2023 09:56,15-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a62ee823-eb90-4fc4-aabd-6decbfb67c29,Inbound,Returns,Wrong,Good ,,,15/08/2023 12:18,15/08/2023 12:19,15-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
08d96b22-ffa9-48eb-b218-1107be1a85c4,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 12:17,15/08/2023 12:19,15-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
fdfcb044-1681-4f2e-a46d-2bca8e96344f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:09,15/08/2023 16:15,15-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
7f55f67f-fd15-4a48-a4bf-fc53cb4b53f4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:32,15/08/2023 16:33,15-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
48caf195-c415-4fa4-853b-38b5795284c1,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:47,15/08/2023 17:49,15-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,1
86fa5172-80e6-4535-9296-c176658a141e,Inbound,Returns,Return request,Big??,,,15/08/2023 18:32,15/08/2023 20:20,15-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
d72899ce-239b-4dd7-b1af-64bbb76b3d6a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:55,15/08/2023 19:00,15-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
31ba652c-e671-4959-a9a3-843137a0e8e2,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 21:16,15/08/2023 21:22,15-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
bfa187a2-cc57-4c2a-b0e6-00c4b59e4356,Inbound,Order Related,Delayed,,f0aaf2a9-53b0-42c5-bc7d-858278dc8732,07/08/2023 20:38,15/08/2023 17:11,15/08/2023 17:13,15-Aug-23,HYDERABAD,LifeStyle,747,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
98a1c005-86fb-468e-a2ca-7723a8f1fd5f,Inbound,Order Related,Installation/demo,try to provide instant installation,641b5d36-4b2f-45c6-9ec2-fe23b3027644,09/08/2023 06:37,14/08/2023 05:45,14/08/2023 05:47,14-Aug-23,GAYA,Home Appliences,7999,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
b3256003-d0b3-4380-a226-e0ade14b0f1c,Inbound,Cancellation,Not Needed,,0bd22048-1cb8-46cc-bede-1d26c31f765b,06/08/2023 07:14,14/08/2023 20:29,14/08/2023 20:34,14-Aug-23,BILASPUR,Books & General merchandise,163,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,1
a069df28-76c3-41e8-ac03-82c6c6363871,Inbound,Order Related,Order status enquiry,,bda10641-cdff-4862-9d82-ab6b2df52744,08/08/2023 22:05,14/08/2023 10:01,14/08/2023 10:43,14-Aug-23,HYDERABAD,Home,873,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
dc5c2a9a-5217-45ff-8bf0-7e64af9d18e0,Inbound,Order Related,Order status enquiry,,0e44dc3c-0d61-4855-a809-2104814d37aa,07/08/2023 16:52,14/08/2023 10:48,14/08/2023 12:28,14-Aug-23,MATHURA,Home Appliences,602,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
8fa114c2-fd2c-48bc-b669-8bbb310ac403,Inbound,Returns,Reverse Pickup Enquiry,Goooog,0174e084-5fbd-4b69-b879-f954c0888919,06/08/2023 12:54,14/08/2023 20:43,14/08/2023 20:44,14-Aug-23,JAIPUR,Books & General merchandise,357,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
99a6804d-c04a-484d-b29e-1c9e93be54c5,Inbound,Order Related,Invoice request,,,,14/08/2023 08:15,14/08/2023 08:16,14-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
41bb536d-f0bc-496f-9b45-6b702582292d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:06,14/08/2023 10:08,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
90982acb-e92c-4dae-945d-c7e7fb17c4b1,Inbound,Order Related,Installation/demo,Return policy deadline should be 30 days instead of 7 days.,,,14/08/2023 10:21,14/08/2023 13:24,14-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
43a08a68-e715-4860-b1b1-0f685d98ce55,Inbound,Payments related,Online Payment Issues,Bad experience ,,,14/08/2023 10:09,14/08/2023 17:50,14-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,2
e35aa9e3-8f6c-410b-886d-9d719854c7fd,Outcall,Refund Related,Refund Related Issues,,,,14/08/2023 10:37,15/08/2023 11:19,15-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
ab26190b-e4e5-42b4-9bce-53e6268a4328,Inbound,Order Related,Delayed,,,,14/08/2023 18:25,14/08/2023 18:36,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
12d39234-384f-4243-99b3-3df102e743b0,Outcall,Order Related,Delayed,,,,14/08/2023 12:08,14/08/2023 12:13,14-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
47aef6a1-92af-47b8-8113-e87be83d9aff,Inbound,Returns,Service Centres Related,,,,14/08/2023 13:12,14/08/2023 13:14,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
5037c556-f060-4a34-964a-e019a503a83a,Outcall,Returns,Return request,,,,14/08/2023 13:21,14/08/2023 13:38,14-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,4
e010a4eb-8d97-4d0a-8c86-69b1882c14f2,Outcall,Returns,Fraudulent User,,,,14/08/2023 15:58,14/08/2023 15:59,14-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
9015b5e2-1f1f-4ae3-9671-f2ec62f74197,Inbound,Order Related,Delayed,Order should not be delayed. In such case constant information should be provided to customer.,,,15/08/2023 17:57,15/08/2023 22:58,15-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
772ff11c-5f5b-479b-b481-18a079256c89,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:12,14/08/2023 17:21,14-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
f581565c-6482-4e8e-8a2c-becb2fd16d51,Inbound,Order Related,Delayed,"The problem bis not solved completely,it has just escalated to investigate team , I am only giving the feedback for consultent who has spoken with me and raised the escalted for further investigation.",,,14/08/2023 21:44,14/08/2023 21:55,14-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
b03e3715-163b-447d-a6d4-ebba38c52402,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 23:35,14/08/2023 23:36,14-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
18dcf0b0-b3a1-46b6-81c2-715316de4558,Inbound,Order Related,Installation/demo,V good ,,,15/08/2023 07:36,15/08/2023 07:42,15-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
f4dac0ab-71ee-4ce3-a560-0a92a7f9b3cb,Inbound,Order Related,Delayed,,,,15/08/2023 10:50,15/08/2023 10:51,15-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0de2fdac-262b-40dc-90ec-5b188144111e,Inbound,Shopzilla Related,Shopzila Premium Related,Keep it up ,,,15/08/2023 13:10,15/08/2023 13:46,15-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
fcc71f52-de4e-4a2a-9c4b-c97bdb97606f,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 13:22,15/08/2023 14:48,15-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6dcb0355-c99f-40a3-b62c-75a34338c0aa,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,,,15/08/2023 13:25,15/08/2023 13:28,15-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
9c625f5f-c764-4966-84ff-26ced6975402,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:38,15/08/2023 13:39,15-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
ad7f50da-9a42-4c8f-aa6a-9f117ecb91f2,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 14:24,15/08/2023 14:26,15-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8c2bf0f1-578c-4ed3-8e57-c0a0ddc9d1ec,Inbound,Returns,Missing,,,,15/08/2023 15:23,15/08/2023 15:25,15-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
d7c28fda-eab9-4217-8ea0-7a536bb7fab8,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 15:24,15/08/2023 15:59,15-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
51149ebc-1a3b-4981-a21d-cea15821db5f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:52,15/08/2023 17:01,15-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
5abd0827-1c88-4a4d-8a06-4a6c20650008,Inbound,Cancellation,Not Needed,,,,15/08/2023 19:23,15/08/2023 19:30,15-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
8c116c21-410f-4b66-a4cb-3f8ced5a2ce7,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 17:37,15/08/2023 17:41,15-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
98756f54-221f-47fb-bbd1-b2cdc7855d0e,Outcall,Returns,Fraudulent User,Thanx ,,,15/08/2023 19:48,15/08/2023 20:47,15-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
59d6e086-89df-4417-86e3-8fef7dd7cd6e,Inbound,Returns,Reverse Pickup Enquiry,Very good advice ,9643853a-99d5-4ea2-b6eb-761823e97802,28/07/2023 10:41,14/08/2023 18:23,14/08/2023 18:45,14-Aug-23,DHAMPUR,Home Appliences,1639,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
bdb1d0ab-6115-4c0f-b2be-d16245346de0,Inbound,Returns,Return request,,60d543fd-471a-4994-9227-aaa37efb0cdc,04/08/2023 19:23,13/08/2023 09:01,14/08/2023 10:11,14-Aug-23,PUNE,Electronics,899,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
d177eeb9-1e60-4ad5-9851-d59d7a27995a,Inbound,Returns,Wrong,,03dc044b-5ac1-4dc0-bc36-365646d502d5,03/08/2023 20:03,15/08/2023 15:13,15/08/2023 15:22,15-Aug-23,KOLKATA,LifeStyle,1799,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
e4875b6a-d862-439e-aeb2-82b3339bf0c3,Inbound,Returns,Return request,,242d9030-8486-466e-ba9f-3a481d17155b,08/08/2023 18:44,14/08/2023 18:29,14/08/2023 18:30,14-Aug-23,UCHANA,Electronics,1399,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,1
1c57c0a7-8c48-4892-ac9a-dece343b5f9d,Inbound,Returns,Reverse Pickup Enquiry,,25acf853-a53b-4d60-9fe5-cf173eaba87d,07/08/2023 16:26,13/08/2023 15:10,14/08/2023 00:09,14-Aug-23,GHAZIABAD,LifeStyle,285,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
b968f6c9-0ff7-4af2-a302-ee78dce8763f,Inbound,Returns,Reverse Pickup Enquiry,"Very cooperative, helpfull and gentle employee, solve my problem. Thankyou ",89147ae5-ad4f-4817-adb5-0e16fa7840cc,09/08/2023 08:25,15/08/2023 10:16,15/08/2023 10:18,15-Aug-23,BILASPUR,Home Appliences,35490,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e6ced743-e728-4c3a-aa68-6a3e2ed926b2,Inbound,Order Related,Installation/demo,Excellent ,303820d5-d2aa-45f1-a7bc-01c8f6aca1d1,04/06/2023 23:52,14/08/2023 00:20,14/08/2023 00:23,14-Aug-23,GHAZIPUR,Electronics,349,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
341432d3-4ec9-4ec8-81c1-fd34579a7bf7,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 06:03,14/08/2023 06:06,14-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
af18c35f-b215-482e-b533-9a6c55564d5e,Inbound,Order Related,Order status enquiry,,,,14/08/2023 09:29,14/08/2023 09:33,14-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
0ac34a35-bf75-4f0c-9ad5-3a97b5470dc3,Inbound,Shopzilla Related,General Enquiry,Please shortout my consent as soon as possible ,,,14/08/2023 10:22,14/08/2023 11:14,14-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
6476cf9c-d60c-4ed6-9cc2-a7da3f69ce82,Inbound,Order Related,Order status enquiry,,,,14/08/2023 12:59,14/08/2023 13:02,14-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
8a455aa4-6944-443d-8798-3ffa817797a2,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:34,14/08/2023 16:38,14-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
6d39d8a1-5e46-4177-bce9-ceed05efbbb9,Outcall,Returns,Missing,,,,14/08/2023 14:23,14/08/2023 14:26,14-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,4
df72b679-411f-4714-8b4f-3125fea57df4,Inbound,Returns,Technician Visit,,,,14/08/2023 15:19,14/08/2023 15:28,14-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
fd3c2965-529d-49d5-b3bd-c3fc9aed1bef,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 16:28,14/08/2023 16:33,14-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
911b9ad4-1a32-49df-ac16-75af72392bf6,Email,Returns,Return request,,,,14/08/2023 17:47,14/08/2023 18:01,14-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
f5508abd-2583-4c07-991f-13f31c538946,Outcall,Returns,Reverse Pickup Enquiry,Best,,,14/08/2023 18:40,15/08/2023 19:16,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
ccbfd450-df17-4d5b-aca4-6e354d02b6c6,Inbound,Order Related,Priority delivery,,,,14/08/2023 20:48,14/08/2023 21:02,14-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0c5f64e6-641c-4479-8320-bee196fdd203,Inbound,Returns,Missing,Very good costumers support ,,,15/08/2023 11:03,15/08/2023 11:04,15-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
b2eeb903-5c51-4222-a23f-ac5866d12312,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:11,15/08/2023 12:11,15-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
7f72e957-d1e7-4e6d-9327-d0d37fc60bff,Inbound,Returns,Return request,Nothing ,,,15/08/2023 11:14,15/08/2023 11:16,15-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
68c17b73-6f3d-415a-be1f-f327ea588499,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 12:36,15/08/2023 23:41,15-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,1
64f966fc-8e19-4228-9f2c-4a7929899051,Inbound,Returns,Return request,,,,15/08/2023 16:48,15/08/2023 16:53,15-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,1
e1b6a28b-60a6-457a-b01a-347b44ba3de6,Inbound,Refund Related,Refund Related Issues,Good job ,35c10637-ba40-4763-aed7-805c36566811,02/08/2023 15:11,14/08/2023 15:13,14/08/2023 15:18,14-Aug-23,MYSORE,Home,209,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
aedb4a26-c369-487f-beda-e60edb6af5e8,Inbound,Cancellation,Not Needed,,e2fe3ded-2253-40dd-91db-003501f9c295,10/08/2023 20:35,14/08/2023 12:19,14/08/2023 13:28,14-Aug-23,GURGAON,Electronics,1499,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
118bde8d-8f4f-4d1a-9e32-102041b878f8,Inbound,Order Related,Delayed,Improve Shopzilla delivery servive,83487221-565e-4894-9968-2b5bc83dd33e,11/08/2023 17:08,14/08/2023 10:38,14/08/2023 10:42,14-Aug-23,SIKAR,Books & General merchandise,359,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
0ce45960-92e1-4303-aa21-16c797111841,Inbound,App/website,Issues with Shopzilla App,,,,12/08/2023 08:29,15/08/2023 05:50,15-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
71be0bec-d478-4855-8ac5-15b261bcf2bc,Outcall,Order Related,Delayed,,9b699820-cc0b-4837-994a-5594ccca75f7,05/08/2023 18:57,14/08/2023 18:14,14/08/2023 18:16,14-Aug-23,HYDERABAD,Home,367,,James Williams,Brayden Wong,John Smith,>90,Evening,5
3643cbaa-6291-4917-8670-7649e3aed500,Inbound,Returns,Missing,,eccea24f-975e-4d5e-a438-17e721715ed2,08/08/2023 09:42,13/08/2023 21:53,14/08/2023 11:42,14-Aug-23,BIJBEHARA,Books & General merchandise,260,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
3623ba1a-74a7-4c1d-bc39-3b3fa2e280cb,Inbound,Returns,Reverse Pickup Enquiry,Complain must be taken seriously.,,,14/08/2023 04:01,14/08/2023 04:02,14-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
7b80c1f1-554a-4a40-afd5-2e4243610ecc,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 11:07,14/08/2023 11:11,14-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
262ae6e5-2a43-4e93-b255-0e89ea2c5cfd,Inbound,Returns,Service Center - Service Denial,,,,14/08/2023 13:18,14/08/2023 13:21,14-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,1
8ae501f8-ff04-4a6d-988f-abd699fea88c,Inbound,Order Related,Installation/demo,,,,14/08/2023 16:55,14/08/2023 16:55,14-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
3e871912-b400-4de1-ab3d-16c0640e87c1,Inbound,Cancellation,Not Needed,,,,14/08/2023 17:27,14/08/2023 17:38,14-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
d9b66e50-7d76-4b79-97d6-b9842f21b598,Inbound,Returns,Return request,Please help resolve the issue by exchanging the delivered crocs of 12 size which was ordered for 11 size. The same was ordered for a holiday at beach destination but the wrong order has saddened the experience. Now will have to manage with slippers in absence of prompt resolution ,,,14/08/2023 22:02,15/08/2023 15:32,15-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7ddbddac-e3d6-432f-b333-51d1d330c005,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 21:52,14/08/2023 21:57,14-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
c492a89b-eebf-4215-a29b-ea04eadef104,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 09:42,15/08/2023 09:43,15-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
cb92f3a7-0d64-4685-9635-32aeb3d69996,Inbound,Order Related,Delayed,Everything is good rate of speech too good ,,,15/08/2023 12:22,15/08/2023 13:16,15-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
35084686-ea29-47e8-b9c1-e0f744c6cf17,Inbound,Returns,Reverse Pickup Enquiry,  know how to deal with the problem ,,,15/08/2023 12:19,15/08/2023 12:20,15-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
43da3123-304c-473a-a6dc-e5377518298f,Inbound,Returns,Exchange / Replacement, OrderRelated Regulation and offers known by delivery boy also,,,15/08/2023 12:40,15/08/2023 12:44,15-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
6c021a8c-b4b6-46ee-b840-ccfba93567d2,Inbound,Returns,Wrong,,,,15/08/2023 15:30,15/08/2023 15:37,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
89d56379-f190-4d61-add0-f5f95b5da563,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 15:55,15/08/2023 16:04,15-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
1c358d2c-0fda-4965-820b-f3610b120553,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:24,15/08/2023 16:43,15-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
2197da17-4a8d-4779-8fa9-734eb0f1d6c8,Inbound,Order Related,Invoice request,,,,15/08/2023 20:49,15/08/2023 21:16,15-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
acc04dc0-170c-43f2-a7f6-f3a356c61453,Inbound,Order Related,Delayed,,efa516e7-1442-406a-a3ac-a0916a39ce64,29/07/2023 10:51,15/08/2023 13:56,15/08/2023 15:38,15-Aug-23,GURGAON,Books & General merchandise,612,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,1
c08e7380-82b3-479c-97e0-a8faf93695dc,Inbound,Order Related,Delayed,,cc36fe4a-80d8-4757-a604-41e992cb918b,06/08/2023 12:46,13/08/2023 16:31,14/08/2023 11:23,14-Aug-23,NUH,Books & General merchandise,911,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
50e6074f-a82f-4cba-b01c-4e76bf81b8d9,Inbound,Order Related,Order status enquiry,,b558aa4f-ba37-46b6-b514-aa61081522a0,09/08/2023 15:06,15/08/2023 10:32,15/08/2023 10:34,15-Aug-23,CHENNAI,Home,1231,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
ced17a12-3c95-4671-85d2-c871b5bdeddc,Inbound,Refund Related,Refund Enquiry,,c2f84e0c-859c-4485-96cb-8e599ec6f75b,13/08/2023 10:41,13/08/2023 16:26,14/08/2023 12:31,14-Aug-23,SHAMLI,Electronics,999,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
8420c3fb-3574-4db6-9a1f-7397a614738b,Inbound,Refund Related,Refund Related Issues,Excellent ,,,14/08/2023 09:30,14/08/2023 09:56,14-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
8196af2a-b4c3-45f7-aea2-87942b2380b5,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 11:06,14/08/2023 11:51,14-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
57608d7d-6315-465b-8d33-b0596e4dc481,Inbound,Returns,Missing,Good ,,,14/08/2023 22:53,14/08/2023 23:20,14-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
063f82ec-e056-44c5-ad5f-56d381ac3d81,Inbound,Returns,Return request,Good ,,,14/08/2023 17:02,14/08/2023 17:07,14-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
cf53ef8a-1719-42c2-8ad8-5788bf046371,Inbound,Returns,Missing,,,,14/08/2023 19:25,14/08/2023 19:51,14-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
82e94b6d-1b59-4394-94f6-8478bae40691,Inbound,Product Queries,Product Specific Information,Worest experience ,,,15/08/2023 00:01,15/08/2023 00:04,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,1
7bfae2e8-dd74-4508-9b39-1caee9514376,Inbound,Returns,Return request,,,,15/08/2023 08:31,15/08/2023 08:37,15-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
3b5918c0-2cc4-489c-ab0c-36d8bf2c36c0,Inbound,Returns,Return request,Excellent And Be Honoured to talk that   is Fantastic in her Work ,,,15/08/2023 10:20,15/08/2023 10:22,15-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
28d137a5-21c1-46d6-b59c-bdd32bc3759f,Outcall,Returns,Reverse Pickup Enquiry,"Make sure to deliver the exact product ordered by the customer.Otherwise they will be disappointed like me??.I lost my 530 rupees on this disgusting app,which made me loose trust on this app.Please don't to this kind of stuff.Otherwise you will loose your customers.",,,15/08/2023 11:40,15/08/2023 18:51,15-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
700797ab-2d83-4599-860b-bc5bbd794048,Inbound,Returns,Return request,,,,15/08/2023 12:30,15/08/2023 12:34,15-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
8b691133-8631-4a1d-81e1-a26660bb72ed,Inbound,Returns,Wrong,,,,15/08/2023 13:32,15/08/2023 20:30,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a1126ed8-459d-4209-b426-fd4ee0b6ca40,Outcall,Returns,Fraudulent User,Nice,,,15/08/2023 14:35,15/08/2023 14:57,15-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9595d99b-1347-482e-a7bb-5667ccdb86b6,Inbound,Order Related,Installation/demo,,,,15/08/2023 15:16,15/08/2023 15:20,15-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
1fb4a00f-933d-4b4d-b180-3005e90e855d,Outcall,Returns,Return request,Shopzilla customer care service is excellent ,,,15/08/2023 19:02,15/08/2023 19:05,15-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
8fd3bf91-71b3-4abb-b01e-a7790bb613f4,Outcall,Returns,Wrong,Very Good person ,,,15/08/2023 19:04,15/08/2023 19:05,15-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
dcd801cd-1924-49d3-8cd4-37a41db0f536,Inbound,Returns,Return request,Working on my complaint last 8 days,74f8538c-d59b-441c-b535-cdd7f21b01da,04/08/2023 05:04,15/08/2023 14:38,15/08/2023 14:39,15-Aug-23,RUPNAGAR,Electronics,799,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
883f7967-f30c-4dc5-b6f6-80365206bcd8,Inbound,Refund Related,Refund Related Issues,,173a5953-15a5-41af-ac59-708e04519164,03/08/2023 18:32,14/08/2023 19:42,14/08/2023 19:44,14-Aug-23,BHARUCH,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
a88e8b90-3b64-41b2-a441-39fe02a5280e,Email,Order Related,Delayed,,15a76ee7-3e42-4878-abb8-d1464f2cd102,05/08/2023 16:37,14/08/2023 12:24,14/08/2023 12:29,14-Aug-23,MUMBAI,Electronics,39999,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
aaa0e728-1e32-4dd9-81db-aa01791df151,Inbound,Feedback,UnProfessional Behaviour,,a67305a8-1927-40d3-b9f5-67272bc2a86d,22/04/2023 09:09,15/08/2023 12:15,15/08/2023 12:18,15-Aug-23,JHAJJAR,Books & General merchandise,2271,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
d186ce96-6a46-41c8-96b1-6a3b92430a6a,Inbound,Order Related,Order status enquiry,,18b7fee2-c32e-4762-8a89-f4235b5a17cd,05/08/2023 16:46,14/08/2023 18:27,14/08/2023 18:29,14-Aug-23,SRINAGAR,LifeStyle,3799,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
29d43a58-3c88-4b5c-b061-3a15391f1961,Inbound,Order Related,Delayed,,43a8e163-b90a-4c1e-b653-35fbbee8e706,03/08/2023 20:42,14/08/2023 20:50,15/08/2023 10:33,15-Aug-23,BANGALORE,Furniture,5800,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
46228ac0-f366-434c-b822-1f66976f4ac2,Outcall,Order Related,Installation/demo,  service very good ,,,14/08/2023 08:33,14/08/2023 08:35,14-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
eb6ef5e0-6cac-4209-8b0a-d35a62f85234,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:35,14/08/2023 08:41,14-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,2
7f51b165-905f-4a01-b9aa-3099a5f7b993,Inbound,Cancellation,Return cancellation,,,,14/08/2023 09:21,14/08/2023 09:27,14-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
cff8b309-1484-4518-a9a3-85560f2ece6a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:43,14/08/2023 09:45,14-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,1
3f724637-e226-46cb-b748-2dba8e025e97,Inbound,Returns,Return request,Thank you Shopzilla the customer care executive are very nice girl resolved my problem,,,14/08/2023 11:48,14/08/2023 11:55,14-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
2a6de48b-d8d4-4cc9-a1bf-853422957a42,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:15,14/08/2023 13:17,14-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
a241d0df-a35d-472a-ad99-2879911e78c6,Outcall,Returns,Return request,Good ,,,14/08/2023 14:09,14/08/2023 14:12,14-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
b0fab1b1-31d6-415a-a329-d03d5e323445,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:59,14/08/2023 20:46,14-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
69a88623-5330-4186-8e31-118134e201ec,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:47,14/08/2023 15:20,14-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
63d5df67-6ca3-4d9f-9060-8bf643115665,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:58,14/08/2023 15:02,14-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
8e58d50b-d039-44d2-bb42-4868086a24ee,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 23:34,15/08/2023 01:22,15-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
b795079d-9ced-4a27-9b10-6af77b86526c,Inbound,Returns,Reverse Pickup Enquiry,Improvement required in shipment process. In my case they have cancelled replacement after 4 days. ,,,15/08/2023 10:13,15/08/2023 10:15,15-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
85d1e1e6-cd18-4827-9340-ef510bdf6860,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,,,15/08/2023 12:34,15/08/2023 12:40,15-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
801066b1-81e5-4e11-a82e-9ae0433c7be6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:22,15/08/2023 14:52,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
844545b3-45b6-498c-a456-9962ca6ab303,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 14:55,15/08/2023 15:02,15-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
31a31c6f-92c3-48bd-90d8-1117b3df7e7b,Inbound,Order Related,Unable to track,,,,15/08/2023 15:44,15/08/2023 15:49,15-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
9559d2cf-f906-4078-9e0c-ad36c2229e58,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,15/08/2023 22:30,15/08/2023 22:44,15-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
2efe46a3-8b35-48d9-aade-a70ff506ddbb,Inbound,Cancellation,Not Needed,,b06db373-714f-41b9-935b-d3f1368f6b2a,03/08/2023 17:27,14/08/2023 09:52,14/08/2023 10:15,14-Aug-23,HAJIPUR,Books & General merchandise,379,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
a071fc14-c413-403b-ad05-d2d8622052eb,Inbound,Returns,Return request,,8ad8dc2d-85d0-4922-a260-f7d2e5e5b301,09/08/2023 22:37,15/08/2023 11:01,15/08/2023 11:16,15-Aug-23,NEW DELHI,Books & General merchandise,282,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
b065ecca-bef3-4cb2-bc3b-8bb8e4ca02c0,Inbound,Returns,Reverse Pickup Enquiry,,22e19e90-017a-4d9b-9253-7f5469281666,24/07/2023 17:46,14/08/2023 12:16,14/08/2023 12:29,14-Aug-23,RAIPUR,LifeStyle,3049,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
09c4bd6e-ba6b-4993-8490-11a2a575ca1b,Inbound,Cancellation,Not Needed,,159c81c6-9297-4860-97f0-031d916415e2,11/08/2023 17:49,13/08/2023 16:44,15/08/2023 17:42,15-Aug-23,SAMASTIPUR,Mobile,14999,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
19816a67-5880-46dd-82e2-0e79c50a4fac,Inbound,Payments related,Payment related Queries,,c9b4ed51-a365-4e45-ac8f-53e3620905c1,03/08/2023 14:09,13/08/2023 17:25,14/08/2023 10:40,14-Aug-23,GAYA,Electronics,1099,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9f9bc914-ab7f-4e71-89b3-dba29ca84de6,Email,Returns,Reverse Pickup Enquiry,Everyone time metter,38eb018b-4452-4284-98b1-6a40dfeccea8,08/08/2023 23:53,13/08/2023 21:43,14/08/2023 14:21,14-Aug-23,JAMSHEDPUR,LifeStyle,769,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
fbd9285c-9aeb-4d05-abf6-3157a109ab39,Inbound,Refund Related,Refund Related Issues,Improve issue section in orders and provide option to connect customer care via call directly instead of via automated assistant.,2231ad20-2140-4f7c-96b2-31e13ef1849b,09/08/2023 01:19,13/08/2023 22:45,14/08/2023 00:20,14-Aug-23,JAMNAGAR,Books & General merchandise,134,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
eb3ce606-6e99-451b-8d58-41f8cee4d158,Inbound,Order Related,Order status enquiry,,,,14/08/2023 10:37,14/08/2023 10:40,14-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,2
c3d064f2-2d3a-4fcc-b1f4-43350098e2ce,Email,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:02,14/08/2023 18:47,14-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
4ab68335-802d-4eea-a66e-f73d9a0a181d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:49,14/08/2023 14:51,14-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
b9c5568d-713a-4d14-9b5d-78a045329296,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 15:50,14/08/2023 15:56,14-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
31eac875-5cc9-4cc8-a551-d94fe0ad816e,Inbound,Returns,Return request,,,,14/08/2023 16:47,14/08/2023 16:52,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
805d596f-e8c3-4cdd-93eb-5230773e8bf8,Inbound,Returns,Fraudulent User,,,,14/08/2023 22:35,15/08/2023 01:04,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
d749d8aa-929c-4739-a2c5-3b8fe783d2da,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 06:38,15/08/2023 08:38,15-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
2236cf3b-9045-405a-9179-b82c7a6e84d4,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:00,15/08/2023 18:02,15-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
dea5a069-1200-45ed-918c-e633bb28b6d7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:33,15/08/2023 15:50,15-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
bfc2a225-babe-48fc-8bc3-79eff7380c17,Inbound,Returns,Reverse Pickup Enquiry,Good caustumer service,,,15/08/2023 17:12,15/08/2023 17:19,15-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
bfe3d97d-dd87-4201-99f1-a1b7fd4edf00,Email,Order Related,Delayed,,811987ca-54b4-4ca9-a819-92f48a0f9ab3,04/08/2023 12:50,14/08/2023 12:37,14/08/2023 12:40,14-Aug-23,KURUKSHETRA,Mobile,9999,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cff3f815-e861-4de8-b821-b6a838b02204,Inbound,Returns,Technician Visit,Nice ,2c5004c2-4903-4529-bf16-4ca6bd474bfb,17/07/2023 15:55,14/08/2023 03:21,14/08/2023 03:36,14-Aug-23,KANCHRAPARA,Electronics,12990,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
aa4cd6c5-ac76-4fbd-821e-92a4b813895f,Inbound,Order Related,Delayed,,ad8cd356-c76e-4acf-8ed0-e8d2f8eae5e6,07/08/2023 19:54,14/08/2023 17:14,14/08/2023 17:19,14-Aug-23,GORAKHPUR,Electronics,2199,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
df84b6c8-9817-466c-b1ce-adadd4572cc6,Outcall,Feedback,UnProfessional Behaviour,Thank you,984acef4-033c-4d59-bbe5-603161c80f1f,08/08/2023 10:14,14/08/2023 16:25,14/08/2023 16:25,14-Aug-23,FARIDABAD,Electronics,699,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
e3582ef0-8157-4c83-97b8-61bd20fa38df,Outcall,Returns,Return request,,1d994ac4-9de2-4bcc-883e-df5d4263cfcc,04/08/2023 17:27,14/08/2023 10:33,14/08/2023 12:31,14-Aug-23,TARAPUR,Electronics,899,707,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
f563f168-bab7-4ef3-961d-5caff77ce893,Inbound,Returns,Wrong,,1c5550c4-9dea-4851-8915-07eae94225bc,03/08/2023 23:15,15/08/2023 15:14,15/08/2023 15:14,15-Aug-23,AURANGABAD,LifeStyle,800,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
396d770c-28f5-4f80-a01f-6d43518348ce,Inbound,Order Related,Delayed,,979bc6d8-69ff-4ac3-bc6a-7993b9aa4571,11/08/2023 21:51,14/08/2023 14:46,14/08/2023 15:45,14-Aug-23,CHANDIGARH,Electronics,899,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
391d7663-32d3-4c61-8d15-8dcb26e03102,Inbound,Shopzilla Related,General Enquiry,,,,13/08/2023 23:13,14/08/2023 19:34,14-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
386e0ee6-ffc4-4266-a527-c16c54d1e5fa,Inbound,Cancellation,Not Needed,Good Job ,,,14/08/2023 08:54,14/08/2023 08:55,14-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,4
7a8e275a-0f5c-47f6-a0c9-e5a090337c89,Inbound,App/website,Issues with Shopzilla App,Nice ,,,14/08/2023 09:43,14/08/2023 09:44,14-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
4f11b427-dc8d-4ead-aa33-c52237cf3b3c,Inbound,Returns,Reverse Pickup Enquiry,Very understanding executive and cooperative.,,,14/08/2023 10:33,14/08/2023 10:35,14-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
2e5eecff-54fc-487c-94ce-7e397bd6c5df,Outcall,Feedback,UnProfessional Behaviour,,,,14/08/2023 10:49,14/08/2023 11:16,14-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
06ce6336-4269-4eee-81e1-d179336890ec,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:30,14/08/2023 14:33,14-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
8dff30c3-4c61-440e-a2e6-5d5e489751ab,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:29,14/08/2023 17:32,14-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
9ee5b4fd-a28a-4a48-9864-5e21423e2f67,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 01:24,15/08/2023 02:32,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
369854b5-21c3-468e-ad01-aa4d3562be83,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,15/08/2023 13:31,15/08/2023 13:32,15-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
3f657374-29f8-4b41-a134-ccc3bcf2b136,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:48,15/08/2023 14:33,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
490f1e42-0e0c-4c1e-9b61-9f8d624b2a2a,Inbound,Order Related,Order status enquiry,Excellent service ,,,15/08/2023 14:41,15/08/2023 15:12,15-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
600d02a1-9617-4ca6-a0da-7aa1ea873742,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 15:07,15/08/2023 15:17,15-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
7d5ceb19-b916-4e9e-b8c2-ad30dc2ecc89,Inbound,Returns,Return request,,,,15/08/2023 18:21,15/08/2023 18:24,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
2a5bb71d-cb8d-4e8f-bf79-ca9d760f94ca,Inbound,Order Related,Order status enquiry,,,,15/08/2023 21:04,15/08/2023 21:10,15-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
06e409f1-7c68-4af2-b730-544416623987,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 22:19,15/08/2023 22:20,15-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,3
49c30497-3924-4881-9bff-851e415e8e01,Inbound,Order Related,Order status enquiry,,68a5645f-2cae-4c5c-a7b0-2bc1f275775b,07/08/2023 20:41,15/08/2023 14:38,15/08/2023 14:39,15-Aug-23,MEERUT,Books & General merchandise,580,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a2f84f3e-40f5-4925-8eb1-ce15b5f0a171,Outcall,Feedback,UnProfessional Behaviour,Very bad,a8efeb67-bf28-4b01-83cf-c8ecb90d7993,12/07/2023 19:53,12/08/2023 18:05,14/08/2023 10:39,14-Aug-23,GORAKHPUR,Electronics,999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
26d0cd3a-e463-49a5-b553-a84b684b348f,Inbound,Returns,Wrong,,00c53fdc-afb5-476a-984c-c7d44516a41e,05/08/2023 13:59,14/08/2023 13:26,14/08/2023 13:29,14-Aug-23,LUDHIANA,LifeStyle,719,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1c21fa3c-15c9-48d6-85b4-f140faaedb08,Outcall,Returns,Service Centres Related,Shopzilla seller warranty service very very bad.,a1defe65-1021-45cc-ba84-30510e289329,23/12/2022 13:37,13/08/2023 16:40,14/08/2023 17:53,14-Aug-23,ANGUL,Furniture,7299,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
23cd81cb-0c82-49c5-9ce1-8ba706ef4f90,Inbound,Returns,Reverse Pickup Enquiry,,5b92313c-f114-4cfc-856e-89c848924907,08/08/2023 19:17,14/08/2023 10:44,14/08/2023 11:06,14-Aug-23,KOTA,Books & General merchandise,271,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
37364a59-57f0-481f-bb70-da3e0cd8cdce,Inbound,Returns,Reverse Pickup Enquiry,,d2a537ce-5669-4569-9850-35e5215dd544,10/08/2023 08:13,13/08/2023 21:00,14/08/2023 06:03,14-Aug-23,BASTI,Electronics,1499,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
cab46e75-c49d-4448-9363-8c96b4954d06,Inbound,Order Related,Installation/demo,,07311e21-96cc-4e3d-bc2f-b4658afe9a26,09/08/2023 13:28,14/08/2023 21:23,14/08/2023 22:17,14-Aug-23,GURGAON,Home Appliences,29990,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
6018333b-1083-412f-b7c6-0b9ed148c7cf,Inbound,Refund Related,Refund Related Issues,Good ,,,14/08/2023 03:23,14/08/2023 03:30,14-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
25450040-71ea-442f-a344-10961c7568df,Inbound,Cancellation,Not Needed,,,,15/08/2023 09:48,15/08/2023 09:49,15-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
26ea8edf-b154-4c34-9a79-0f528a5b4751,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:37,14/08/2023 12:55,14-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
d1f72bb8-ac24-47db-a00a-9c9dd681a789,Inbound,Returns,Missing,,,,14/08/2023 11:13,14/08/2023 11:16,14-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
c0ebe08a-1b7f-4367-880d-1adfeb2495ae,Inbound,Returns,Fraudulent User,Very good response customer support ,,,14/08/2023 11:17,14/08/2023 11:21,14-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
9be54b52-ddf5-4421-9b73-2c9f7f728ca3,Outcall,Order Related,Order status enquiry,,,,15/08/2023 13:17,15/08/2023 18:39,15-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
17958ad9-570d-47af-8e28-2e1c7daddda2,Outcall,Shopzilla Related,Shopzilla Rewards,,,,14/08/2023 13:43,14/08/2023 13:46,14-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,3
0b47df61-7153-4bd2-9a7e-aa2cd5bddf75,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:41,15/08/2023 19:44,15-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
84991cf1-019a-4226-a792-4863d0b1b3d2,Inbound,Returns,Fraudulent User,Good service from her side ,,,15/08/2023 08:57,15/08/2023 08:59,15-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
3881cc60-49eb-4faa-bbf4-65ee4573a714,Outcall,Order Related,Invoice request,Only invoice problem ,,,14/08/2023 17:54,14/08/2023 18:01,14-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
d8073a05-d41f-4eda-92ef-5ebbeb0fe8b1,Inbound,Returns,Return request,,,,14/08/2023 23:45,14/08/2023 23:49,14-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
de7448ed-8156-4283-a03d-bffd46f7dc54,Inbound,Returns,Reverse Pickup Enquiry,Excellent service ,,,15/08/2023 07:18,15/08/2023 07:19,15-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
16315719-248b-46a4-b070-a96f3ccdafcf,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,,,15/08/2023 09:16,15/08/2023 09:21,15-Aug-23,,,,226,Lindsey Colon,William Park,John Smith,31-60,Morning,5
b0c191fa-9d84-4891-b6b6-2ac160980e88,Inbound,Order Related,Invoice request,,,,15/08/2023 10:25,15/08/2023 10:41,15-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
beaf2077-e477-4ef3-a0da-bda37480379b,Inbound,Returns,Return request,,,,15/08/2023 11:49,15/08/2023 12:10,15-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
581a85d9-8620-4d15-9161-e18e1a79f102,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,15/08/2023 14:24,15/08/2023 14:26,15-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
05ce5528-2cf6-4d65-95b2-485dd6ffe680,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 16:22,15/08/2023 16:41,15-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
bd451b7f-95dd-4f5f-b382-32d92d94ff83,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:29,15/08/2023 17:52,15-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1879f4d5-00fd-49cb-9dee-b5176bdee483,Inbound,Returns,Return request,"Thanks Shopzilla your policies is best.but supported companies delivered wrong product, please insure that they delivered good quality products.",,,15/08/2023 21:58,15/08/2023 22:02,15-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
cd7d9eab-f4db-4ca5-a4ef-50ece24df2af,Inbound,Returns,Return request,Customer executive is very polite and helpful person. He understand my isssue & solve it in short time. I am very happy with his kindness and supportive mindset.                Thank you,c7b8c6f9-cd33-45ed-94d6-0956ee1fa136,08/08/2023 13:09,15/08/2023 10:39,15/08/2023 10:45,15-Aug-23,WEST DINAJPUR,Electronics,1199,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
fd89c9b9-81ad-4d86-b5fb-6dd86a193eb3,Inbound,Product Queries,Product Specific Information,,,,11/08/2023 14:04,14/08/2023 22:49,14-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
0c332898-81a1-47d0-9d0d-416e6b729cd4,Inbound,Order Related,Delayed,,f7dcd1a2-4a44-4d83-8b90-8d27b29f058e,06/08/2023 01:31,14/08/2023 03:14,14/08/2023 03:17,14-Aug-23,PANVEL,LifeStyle,916,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
6d10f78d-04e9-4be7-92f5-2b9594c94bf6,Inbound,Returns,Fraudulent User,Overall service is good ,40a9c0e4-8985-4699-b02d-9502bf19156d,08/08/2023 03:15,14/08/2023 19:24,14/08/2023 19:29,14-Aug-23,ALLAHABAD,Books & General merchandise,150,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
198c2094-1bf2-4e29-a8dc-132d6eaa5a75,Inbound,Returns,Service Centres Related,Not trying to understand the issue.. Speaking rudely,37a50006-af2d-4d61-af05-7db04bba47aa,06/08/2023 10:38,13/08/2023 12:41,14/08/2023 22:04,14-Aug-23,COIMBATORE,Home Appliences,32990,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
ef5043c4-52e9-4b32-a574-14ba6ad42629,Email,Returns,Fraudulent User,Excellent customer care service ,1826740f-5825-42c6-83fd-9aa11b67ecdb,08/08/2023 16:01,14/08/2023 17:59,14/08/2023 18:02,14-Aug-23,UDAIPURWATI,LifeStyle,2999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
3dff004b-a52a-4596-ae87-854fd3227255,Inbound,Returns,Reverse Pickup Enquiry,Good service ,be86f33a-9f33-4172-bb09-9441a20a66fd,06/08/2023 14:24,13/08/2023 17:17,14/08/2023 13:34,14-Aug-23,MAHU KALAN,LifeStyle,2974,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
b15ecadc-1002-42fb-8ba4-e12bd82bb897,Email,Order Related,Delayed,Please mera product jaldi deliver kigiye ,74a5c257-b665-420a-95ff-8a3be54c07e9,07/08/2023 09:51,14/08/2023 16:13,14/08/2023 16:14,14-Aug-23,SANGRUR,Books & General merchandise,215,,Ashley Yu,William Park,John Smith,61-90,Evening,5
21af45b1-e7d6-408c-b85e-93071c6d754b,Inbound,Returns,Reverse Pickup Enquiry,,f236beef-98fb-4efe-a8b5-4de169c56a90,05/08/2023 20:40,13/08/2023 22:09,14/08/2023 14:30,14-Aug-23,MAHABUB NAGAR,LifeStyle,299,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
f0cd51d9-c004-49dd-923e-f166fcab475c,Inbound,Returns,Reverse Pickup Enquiry,Very bad seller services.. please remove this type of seller from your app,b81cf584-d8e6-498d-993f-d5e591c4b60a,30/07/2023 12:38,14/08/2023 00:20,14/08/2023 00:21,14-Aug-23,HAMIRPUR,Affiliates,115,,Daniel Davis,Madison Kim,John Smith,>90,Morning,1
547465c4-c011-4364-b6e6-22475eb32519,Inbound,Returns,Service Centres Related,,,,14/08/2023 01:10,14/08/2023 01:14,14-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
2614031e-f53a-4f29-9769-1acb210b9b33,Inbound,Order Related,Priority delivery,,,,14/08/2023 07:27,14/08/2023 10:17,14-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
7704f4ac-b1f9-473c-891d-181370150a79,Email,Returns,Wrong,Very very good ????,,,14/08/2023 11:28,14/08/2023 11:29,14-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
2623680d-825d-43f4-8835-3c4ec781ee23,Inbound,Returns,Reverse Pickup Enquiry,Bahut kharab baat hai tumhara kharab product bhejta hai aur wapas karne kiya hota hai,,,14/08/2023 12:00,14/08/2023 12:01,14-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
1d9c3a2c-61b1-415e-9ab6-af924335df74,Inbound,Returns,Wrong,,,,15/08/2023 06:33,15/08/2023 06:34,15-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3e01644c-a259-4f88-a7e4-9caea1ae35da,Inbound,Order Related,Order status enquiry,,,,14/08/2023 20:56,14/08/2023 20:57,14-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
2c63c37e-cca7-4f1e-8b42-8433fe495e5b,Inbound,Feedback,UnProfessional Behaviour,Order should not get delivered without otp,,,14/08/2023 20:48,14/08/2023 21:40,14-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
0bf31b5e-a7ab-4120-9b1e-f1a3bd91a723,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:28,14/08/2023 21:31,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
ccbece4a-0d21-466a-a2a8-16ab2a9b2b4f,Inbound,Returns,Missing,,,,14/08/2023 22:15,14/08/2023 22:17,14-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
63ce0465-b7cf-4985-bd0a-79bc838b4c05,Inbound,Returns,Technician Visit,,,,15/08/2023 09:19,15/08/2023 09:38,15-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
26a74636-7905-42e0-b81b-982ccf2f6f14,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:36,15/08/2023 09:40,15-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
6858bf92-63f1-4c84-88c6-827fa044f383,Inbound,Returns,Fraudulent User,,,,15/08/2023 13:29,15/08/2023 13:37,15-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
f1459567-a7d2-417e-a825-4dd0e0a92243,Inbound,Order Related,Delayed,,,,15/08/2023 13:51,15/08/2023 14:02,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,4
f5e6ef38-51e1-4dcd-8174-ccc13bce399f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:06,15/08/2023 16:07,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
6b4f5a17-8b7b-4d11-9729-f96661d37ed2,Inbound,Order Related,Delayed,Make good delivery ?? ,,,15/08/2023 16:43,15/08/2023 16:44,15-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
718b8554-619b-4a07-93ac-a5de96531797,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 17:53,15/08/2023 18:07,15-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
fb35d2f7-192f-4a2b-9522-4796ceec6cbe,Inbound,Order Related,Delayed,Love it! ,,,15/08/2023 20:33,15/08/2023 20:34,15-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e8c1e7d6-1984-46eb-86cd-948ee72a3904,Inbound,Order Related,Delayed,,57a3f5cf-e035-4bf1-87fa-011b0dcf8f77,10/08/2023 06:19,15/08/2023 11:17,15/08/2023 11:18,15-Aug-23,VAPI,Mobile,31999,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
c7d140ed-1154-44e8-b78b-6f50c2589ae8,Inbound,Refund Related,Refund Related Issues,Redu the time to resolve the coustomer issue and to take the problems seriously of refund don't increase the date which was given 1st time of refund ... And I want my refund till 18 august,1af505ca-64d5-478c-b4c6-f3e567adf7b5,10/08/2023 11:11,14/08/2023 14:18,14/08/2023 14:20,14-Aug-23,AKOT,LifeStyle,6247,,James Williams,Brayden Wong,John Smith,>90,Evening,4
fbd91322-4192-4927-af1a-7ab8e80522d7,Email,Returns,Reverse Pickup Enquiry,,a7e3f0f7-828c-48bc-8802-56afc388a3fd,01/08/2023 09:30,15/08/2023 12:53,15/08/2023 12:57,15-Aug-23,JARWAL,Books & General merchandise,499,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0b629645-fe65-462f-a875-68d1d507d356,Outcall,Order Related,Delayed,,44e75960-a1e6-4a37-8d90-714310365a13,12/08/2023 12:56,14/08/2023 10:38,14/08/2023 11:58,14-Aug-23,BHARUCH,Electronics,899,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
3fef3716-f820-44ca-aba7-8675eabc1ea9,Email,Order Related,Delayed,,fc3af5fd-12ea-48c2-999d-17b15fc1fc73,07/08/2023 15:58,14/08/2023 17:36,14/08/2023 18:51,14-Aug-23,JALANDHAR,Electronics,664,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
42d1c555-ebc7-4670-a00c-4a371a833858,Inbound,Payments related,Wallet related,,,,13/08/2023 21:12,14/08/2023 13:34,14-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
44be493c-4692-4ffe-b37f-387b70c902ce,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour of support assistant. Very good ??????,,,15/08/2023 14:58,15/08/2023 15:00,15-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
b250e8b5-417b-476a-9c07-8f3fc32b8bf6,Inbound,Cancellation,Not Needed,,,,14/08/2023 15:55,14/08/2023 15:56,14-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aa9bcae5-6b23-4838-89f1-a390d0f992f3,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:58,14/08/2023 17:05,14-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,4
f2a40733-14c0-4cd3-9201-dba2c2c8a517,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 15:06,14/08/2023 15:09,14-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
bf95a399-7ede-428f-a3a9-831af134d2f0,Inbound,Returns,Return request,There should be an option for direct talk to customer executive ,,,14/08/2023 17:18,14/08/2023 17:20,14-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
f45c4cb4-e8bf-468b-90ab-89152b038368,Email,Returns,Missing,All thing are good ,,,14/08/2023 19:07,14/08/2023 19:09,14-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
a0db27d5-5a11-4ecb-a447-771faa8ebdd5,Inbound,Feedback,UnProfessional Behaviour,All is well,,,15/08/2023 00:53,15/08/2023 00:54,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
d1308f7c-c1c3-42f8-89ce-b636dd67cd5b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:53,15/08/2023 12:57,15-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
07378cdb-7bee-4568-b09d-c8a8cf18bbc1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:15,15/08/2023 10:19,15-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
99e2d394-275d-4c4f-afe0-99aed4d00bf0,Inbound,Returns,Reverse Pickup Enquiry,  problem solve kiye wo bohot achi Hain unke sallery increase kar do Shopzilla walo please   hi chaye tum logo ko,,,15/08/2023 10:46,15/08/2023 10:50,15-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
9609ed6f-2e4a-42db-a10c-08675ac0da70,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:11,15/08/2023 11:15,15-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
18cfda6f-2842-45cf-8ea6-d15893d3926b,Outcall,Feedback,UnProfessional Behaviour,Good cumunication ,,,15/08/2023 16:21,15/08/2023 16:42,15-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
90021724-b668-44a5-bb65-7137af912bab,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:58,15/08/2023 15:59,15-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
721fecc4-dafd-4fa7-a7d4-ef3eef69345b,Inbound,Returns,Return request,,,,15/08/2023 17:02,15/08/2023 17:03,15-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
daeff1fa-34a1-4238-89c8-662bd421cf2a,Inbound,Order Related,Order status enquiry,Please Start Free Customer Support without any order... Cause many times I have faced problem to contact with customer support... If I have ordered Shopzilla after to connect a call customer service otherwise customer service is not available and customer not contacted to customer care service center... Please improve... ,,,15/08/2023 21:21,15/08/2023 21:37,15-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
466ca403-5330-4d71-abaa-62134f8d25f8,Inbound,Returns,Return request,Happy all your services Shopzilla ,,,15/08/2023 22:00,15/08/2023 22:59,15-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
444f752e-5c38-4706-ab6b-721dd431e251,Inbound,Refund Related,Refund Related Issues,,62583ec7-89b9-4697-8cf9-f4c9e4d14d4c,03/08/2023 23:37,14/08/2023 17:05,14/08/2023 17:08,14-Aug-23,NEW DELHI,LifeStyle,835,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
a2f34c87-978e-4e67-895e-024928e2a14a,Inbound,Returns,Service Centres Related,,b3e9f91d-1c61-4ac4-ac2b-b727116a3fe7,02/07/2022 15:21,15/08/2023 13:20,15/08/2023 13:22,15-Aug-23,TRIVANDRUM,Home Appliences,57999,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
690adc60-5de8-4bc2-983f-fee76923dd15,Inbound,Feedback,UnProfessional Behaviour,,376ae831-b21c-48d3-9b4b-73fbee5a427e,16/07/2023 18:07,14/08/2023 00:20,14/08/2023 00:23,14-Aug-23,BURDWAN,Books & General merchandise,408,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
a4b7277f-143b-42c8-acad-2026930759df,Inbound,Returns,Return request, Superb!!!!!,ca5a11a4-1dad-48b1-9ff9-2ea7bce4c585,03/08/2023 13:15,13/08/2023 22:10,14/08/2023 01:33,14-Aug-23,NEW DELHI,Electronics,179,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
0bd129b5-1a5e-48f1-b05d-bd7641fa3320,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved ,,,14/08/2023 02:11,14/08/2023 02:14,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
3ccc50dc-a8fe-4803-bf74-bc267cdbfc50,Inbound,Order Related,Delayed,Worste,,,14/08/2023 05:45,14/08/2023 05:59,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
d47abd1f-93f6-45c1-bf28-472d6b396d74,Inbound,Returns,Technician Visit,,,,14/08/2023 10:07,14/08/2023 10:08,14-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
bde1ef1c-8c09-4df1-9ac7-d0640975baba,Inbound,Returns,Damaged,,,,14/08/2023 10:56,14/08/2023 11:14,14-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
a8611239-a62b-4fd1-9d56-c4443249e713,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:54,14/08/2023 12:56,14-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
36887fbb-8d82-4590-82de-0232a039414a,Inbound,Order Related,Invoice request,No,,,14/08/2023 13:37,14/08/2023 14:06,14-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
6e051900-3e39-4f91-ac36-98df0f040d95,Outcall,Returns,Service Centres Related,,,,14/08/2023 15:17,14/08/2023 15:41,14-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
e51f6ba6-5c6e-4010-980d-e901442504ec,Inbound,Returns,Return request,,,,14/08/2023 18:42,14/08/2023 19:28,14-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
5d37d9da-e0c2-444f-aec6-48fe7b90afed,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:56,14/08/2023 20:10,14-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
9e1211f1-2489-4c67-ac11-32f90c60591a,Inbound,Product Queries,Product Specific Information,Bhot hi poor kism ka item bhejto ho,,,15/08/2023 10:48,15/08/2023 10:50,15-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
024e1b31-65fc-42b6-aba3-d2f561858f49,Inbound,Order Related,Installation/demo,No ,,,15/08/2023 11:53,15/08/2023 11:59,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
1298cc36-d8ed-43b7-9a85-686dd2c953da,Inbound,Refund Related,COD Refund Details,,,,15/08/2023 12:13,15/08/2023 15:20,15-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
995c9167-6c2a-452f-b5aa-17ac7daea8b6,Outcall,Payments related,Online Payment Issues,,,,15/08/2023 14:40,15/08/2023 14:47,15-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
856baa6a-36d8-4e64-a5d8-dfeb07edd360,Inbound,Order Related,Invoice request,,,,15/08/2023 17:06,15/08/2023 17:11,15-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7aa7e075-b0b9-4ecc-be1d-4a4c7f99dd6e,Inbound,Order Related,Delayed,,3c6b8274-c53b-4c64-bb4e-eb9b1a0f7998,08/08/2023 11:09,13/08/2023 18:22,14/08/2023 05:15,14-Aug-23,RAJNANDGAON,Mobile,18999,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
5ea061b8-7383-448f-9ec6-269b2ab8defe,Inbound,Order Related,Delayed,,3d1a0264-b626-4ddc-b237-949127f1a901,09/08/2023 09:17,15/08/2023 09:15,15/08/2023 09:21,15-Aug-23,JALANDHAR,Electronics,2499,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
662f8e92-3616-4415-b92e-bc0a73a420b8,Inbound,Order Related,Priority delivery,,e7319d0d-d129-44a7-bc0a-099b01f688cf,09/08/2023 16:01,15/08/2023 10:11,15/08/2023 10:19,15-Aug-23,PATNA,Mobile,19999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f95396af-8da8-4ef6-9a02-5fdf716cbbef,Inbound,Returns,Reverse Pickup Enquiry,,3a8d64a9-36ad-4e93-a09e-a38781cdee12,19/07/2023 22:42,14/08/2023 12:07,14/08/2023 12:12,14-Aug-23,JHANSI,Electronics,1499,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
d6ee56be-69ce-41f8-a91f-331f593baac3,Inbound,Returns,Fraudulent User,,ae422a86-b037-4503-af8a-35e899beaca2,03/08/2023 04:22,14/08/2023 14:43,14/08/2023 20:28,14-Aug-23,FARIDKOT,LifeStyle,499,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4507b29b-ea82-449e-8a63-4123135caec2,Inbound,Order Related,Delayed,,72fac015-f936-45d1-836f-5df61802e217,08/08/2023 22:02,14/08/2023 22:12,14/08/2023 22:13,14-Aug-23,PANHALA,Mobile,13999,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
a537a78f-e098-4116-978e-5e6b486b3ebf,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:10,14/08/2023 14:15,14-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
731aeda3-b8df-4f78-b6b7-dfeda2c6aee2,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:03,14/08/2023 15:04,14-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
d9a9ab7a-a078-4b6f-a7aa-5d901036fb89,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:06,14/08/2023 17:07,14-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
d6b592ab-5168-43d4-a107-66bc86a691a7,Inbound,Returns,Return request,Customer care ma'am was talking with very politely ,,,15/08/2023 16:38,15/08/2023 16:43,15-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
de8ab77b-f581-4a0d-99d4-e3c1feb2d6d0,Inbound,Returns,Exchange / Replacement,Bd experience in Shopzilla ,,,14/08/2023 21:29,14/08/2023 22:10,14-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,3
b09296fe-0d1b-4af7-a697-273578fd530c,Inbound,Order Related,Order status enquiry,Email and sms Notification need to enable by use internet booking as well,,,15/08/2023 10:17,15/08/2023 10:17,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
c96cfe7e-e845-402f-a428-ecb7bf0ce277,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:42,15/08/2023 10:44,15-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3b6a29d8-183a-4ce1-a940-115b667afc04,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:13,15/08/2023 11:18,15-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
bd0afb62-93f1-4b3f-94d4-e8e43d75e703,Outcall,Returns,Product related Issues,,,,15/08/2023 12:23,15/08/2023 12:25,15-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
e954ce40-8d6d-4409-b77b-f59ae13ae474,Inbound,Returns,Return request,Good coustomer service ,,,15/08/2023 13:09,15/08/2023 13:11,15-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
25a227dc-bd93-4417-b99b-749d09de8b97,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:33,15/08/2023 14:35,15-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
40bf481e-ca67-4438-882a-5aa7c2c8bad3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:13,15/08/2023 15:20,15-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
311da41a-a38a-458e-ae05-08b2e74d61b8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:27,15/08/2023 15:43,15-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
0d9bb8a5-eb75-43c0-9a3c-723c75a86194,Inbound,Order Related,Order status enquiry,,,,15/08/2023 15:58,15/08/2023 16:02,15-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
5492e0e7-0b57-4852-afb5-f56f44aa1b53,Inbound,Payments related,Wallet related,,,,15/08/2023 16:15,15/08/2023 16:17,15-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
d3cd824d-e2a5-4a95-a6fe-5a04ea79e3f9,Inbound,Returns,Return request,,,,15/08/2023 16:37,15/08/2023 22:47,15-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c64e4c07-e646-40fa-9a9a-302892701478,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 16:41,15/08/2023 16:59,15-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,2
87fb0376-4b99-4030-bbaf-9bedf6e98c4d,Inbound,Order Related,Order status enquiry,Naic ,,,15/08/2023 21:22,15/08/2023 22:21,15-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
7aa3a594-c0b0-4783-a641-83e776617233,Inbound,Returns,Product related Issues,,,,15/08/2023 21:34,15/08/2023 21:35,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
afcc0a66-8704-4ecf-8058-e2f0e6faed97,Inbound,Returns,Reverse Pickup Enquiry,Not good ,c309b23b-d336-410c-b94f-b90361c6a21f,14/07/2023 18:01,15/08/2023 11:25,15/08/2023 11:34,15-Aug-23,BHIWANDI,Electronics,3499,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,3
f868a5cd-0b5d-48ad-86ef-4516c65efc27,Inbound,Cancellation,Not Needed,,ba3f9ad5-416b-476b-b7b4-1b8dd6a47e7f,01/08/2023 12:48,14/08/2023 09:51,14/08/2023 09:55,14-Aug-23,KASHIPUR,Books & General merchandise,195,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cf6dbc84-7897-4d5f-925b-326ac107673b,Inbound,Refund Related,Refund Enquiry,,e7f7b7c3-a12f-4c90-88c4-d3414f07e7b2,,15/08/2023 19:38,15/08/2023 19:40,15-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
66f18aac-e1d7-4e15-95fa-f4e4fe70ad83,Inbound,Order Related,Order status enquiry, Pl stop automatic chat,754bd21e-c788-4a4f-8dc0-9620a89de0a9,11/08/2023 16:37,15/08/2023 21:37,15/08/2023 21:45,15-Aug-23,HYDERABAD,Mobile,18999,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
18089434-28d8-4e2c-9f47-84496c55e07c,Inbound,Returns,Reverse Pickup Enquiry,,26d46e55-dfd3-49ce-98ea-28a3de5772d1,04/08/2023 14:00,13/08/2023 09:26,14/08/2023 09:56,14-Aug-23,WARANGAL,Home,1169,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
81e51407-efa4-430c-b269-f60dcb50268d,Inbound,Order Related,Delayed,,d774e3b9-94a0-4a15-9be0-4efae8c3e49c,06/08/2023 20:49,14/08/2023 14:27,14/08/2023 14:38,14-Aug-23,BATOTE,Books & General merchandise,944,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
2b0ba83b-8124-4632-b802-bac44958f60e,Email,Returns,Return request,  problem not solved very long time Shopzilla coy. ,a1c79af5-5e18-4947-aaf7-2a8ee2e27b38,08/07/2023 22:03,15/08/2023 16:28,15/08/2023 18:25,15-Aug-23,NEW DELHI,Electronics,1499,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
f7b53eeb-c0c4-4b17-83b7-fafdd600c072,Inbound,Payments related,Online Payment Issues,,0a46bdb7-c433-4f95-9171-baedc5fe9513,,13/08/2023 20:32,14/08/2023 13:37,14-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
b4097bb9-3d51-4e3c-88c1-31009a6fa525,Outcall,Returns,Reverse Pickup Enquiry,,3c50209b-ef54-4005-9064-0b136535d124,04/08/2023 20:43,14/08/2023 00:24,15/08/2023 03:41,15-Aug-23,MUZAFFARPUR,Books & General merchandise,3994,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
7bf4b350-2d95-430e-a303-5b329fd89ab5,Inbound,Cancellation,Not Needed,Bbb,,,14/08/2023 08:52,14/08/2023 08:57,14-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6b9ca6f4-0f1e-4324-88cd-07380ea1b88b,Outcall,Returns,Return request,,,,14/08/2023 10:42,14/08/2023 12:37,14-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
61818e16-5327-4436-9faa-618dd9c1535e,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:21,14/08/2023 15:21,14-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
55de8ac2-d775-4820-af1d-95d1b6704093,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,14/08/2023 13:30,14/08/2023 22:55,14-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
8b929cf7-882d-4c81-8142-6308f27086dc,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 15:58,14/08/2023 16:34,14-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
e45adec8-ae9a-4132-98ae-ca9c36990049,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:37,14/08/2023 16:48,14-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
d260b72c-d29d-4336-b1b2-b548d2ef19a3,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 17:26,14/08/2023 17:30,14-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
ffc289b3-d2f5-4dd4-92ab-eaa2e918bcc2,Inbound,Order Related,Delayed,BAD EXPERIENCE IN Shopzilla ,,,14/08/2023 21:35,14/08/2023 22:07,14-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
8490705e-bddc-4c91-9e2f-e7b5a9afc536,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:50,15/08/2023 07:51,15-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ba1e15c8-9c88-47c8-91ed-a84d883537f4,Inbound,Returns,Reverse Pickup Enquiry,Improve your Call quality ,,,15/08/2023 10:52,15/08/2023 10:53,15-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0773a31f-0fa1-419a-9eda-60b7254e87c7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:25,15/08/2023 11:26,15-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
60654e11-c908-4d99-a115-77dbd62faecc,Outcall,Order Related,Order status enquiry,,,,15/08/2023 11:32,15/08/2023 11:33,15-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
de6b5bcc-c2e6-4ac5-8faf-68b7d84cf11b,Inbound,Product Queries,Product Specific Information,I am happy with Shopzilla service.,,,15/08/2023 13:02,15/08/2023 13:05,15-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
87a8ad3a-ac07-4f02-b6d3-2938fac81e01,Inbound,Order Related,Delayed,So nice person,,,15/08/2023 13:56,15/08/2023 14:01,15-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
b22deb38-4a8a-40e0-b8e1-18ab5907e203,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 17:40,15/08/2023 17:41,15-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
f11851e8-c608-4b74-b984-557564065781,Inbound,Order Related,Delayed,,f71d756d-2c5b-4f5b-ba1a-30f5b9772fd7,04/08/2023 12:01,15/08/2023 06:26,15/08/2023 06:31,15-Aug-23,HYDERABAD,LifeStyle,2025,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
9e09c965-5361-43cc-92c0-b9eb65b8b96c,Inbound,Order Related,General Enquiry,,6552b458-73c6-451b-8aa2-c88c2639019a,04/08/2023 15:48,14/08/2023 16:09,14/08/2023 16:14,14-Aug-23,HYDERABAD,Electronics,925,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
54796a09-4cf7-469b-ade7-2241d514d85d,Inbound,Feedback,UnProfessional Behaviour,,14e092d2-03f3-41b2-bef9-d58e05d345e9,29/07/2023 11:47,14/08/2023 14:36,14/08/2023 14:40,14-Aug-23,PONDA,Books & General merchandise,359,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
ed56efe6-d312-4c4c-8e1a-35eb25a46591,Inbound,Order Related,Delayed,,16290d0a-5735-48d1-b027-548d9914f4f5,03/08/2023 10:40,15/08/2023 21:33,15/08/2023 21:34,15-Aug-23,RAJOURI,Books & General merchandise,199,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,4
2cfc7959-2407-47e8-83f7-c10ea7735101,Inbound,Order Related,Delayed,,f6c509ca-5414-4b99-9dea-b7d8b76d3b88,04/08/2023 11:17,14/08/2023 20:59,14/08/2023 20:59,14-Aug-23,SATTENAPALLI,Electronics,471,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
eb0beaeb-34da-4178-b827-70c74490e992,Inbound,Cancellation,Not Needed,"The product is delayed and the update says the package is in Pune, but where in Pune is it? Why is it not being delivered, if it is in the same city?!?",d22a4ec9-d2c3-4404-bd35-3c15f9158d99,09/08/2023 08:07,15/08/2023 10:59,15/08/2023 11:09,15-Aug-23,PUNE,Mobile,13990,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
460f1b7c-5790-4f3f-9a00-4419fe8e3579,Inbound,Order Related,Delayed,,670eaa40-75df-4d77-aa47-917eb7bc4463,08/08/2023 00:17,13/08/2023 12:52,14/08/2023 22:07,14-Aug-23,NAGAUR,LifeStyle,458,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
770a90cf-6969-4923-8c61-9f7c86f6abaf,Inbound,Returns,Fraudulent User,,a3aa2d7f-2e53-4dec-b66c-425207128af8,09/08/2023 02:28,13/08/2023 22:18,14/08/2023 00:47,14-Aug-23,MUZAFFARNAGAR,Books & General merchandise,45,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
16216484-bc26-46c3-8908-05ff9459f653,Inbound,Returns,Reverse Pickup Enquiry,Gd,1e76c61d-c601-47cf-92ee-9c272b131e8e,02/08/2023 16:14,14/08/2023 00:21,14/08/2023 14:02,14-Aug-23,MEDINIPUR,LifeStyle,429,,Jason Glover,William Park,John Smith,61-90,Evening,5
0692368d-3cbd-4f7f-b535-4ae5f6d6783c,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 11:06,14/08/2023 11:08,14-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f3b9861b-4453-43dc-8df7-5ebc41296bc9,Inbound,Returns,Damaged,,,,14/08/2023 11:17,14/08/2023 11:20,14-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
098e0a0a-7d1b-4953-89c7-734008548f83,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 11:19,14/08/2023 11:21,14-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
fe257b1a-2b09-47c2-adac-029f9cc3bc09,Outcall,Order Related,Order status enquiry,,,,14/08/2023 12:06,14/08/2023 17:14,14-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
f2234a86-df77-4023-a7b6-d527f7d1228b,Outcall,Returns,Product related Issues,Very good ,,,14/08/2023 12:23,14/08/2023 12:24,14-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
169a31fa-b7a8-44d2-9285-6bbc09663528,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:21,14/08/2023 14:22,14-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
ecbc56a5-1c46-45b4-b19b-45a5096e97ce,Inbound,Refund Related,Refund Related Issues,poor,,,14/08/2023 14:53,14/08/2023 15:03,14-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
52219e97-5f88-4935-a95b-317064fed20a,Inbound,Returns,Missing,,,,14/08/2023 15:17,14/08/2023 15:25,14-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
c2988346-1d05-4694-9a30-e3992f63e93a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:26,14/08/2023 15:29,14-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
1a08c584-7c42-4755-80c4-7627bfeb31c1,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:41,14/08/2023 16:42,14-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0499810a-3233-45d5-9b91-b964276f65ba,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 17:41,14/08/2023 18:00,14-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4f5c1f8a-a510-4f0d-90c5-60311b7a1ec4,Inbound,Returns,Return request,,,,14/08/2023 18:09,14/08/2023 18:11,14-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
3db2f51a-e171-4780-8d1d-a7a682723960,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:17,14/08/2023 18:20,14-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
6879f04e-6721-4869-862c-f26b2db22e17,Inbound,Returns,Return request,,,,14/08/2023 18:56,14/08/2023 18:57,14-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
5939abb3-c298-4e41-86d7-fe97e2e3e053,Inbound,Returns,Return request,Great great thanks customer executive ,,,14/08/2023 22:52,14/08/2023 23:28,14-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5121b05a-a3f2-48ea-bdf7-46e73e530ae0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:30,14/08/2023 23:34,14-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
230964d6-f44e-417a-b754-fda8d71bd405,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 12:57,15/08/2023 12:58,15-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
416e9d81-0395-46ad-95f2-39f7aef15027,Inbound,Returns,Reverse Pickup Enquiry,amazing ...,,,15/08/2023 13:57,15/08/2023 13:59,15-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
c99d1cda-1de1-436c-98ea-6711e4573eed,Email,Refund Related,Refund Enquiry,,,,15/08/2023 14:39,15/08/2023 15:15,15-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
05ebb32b-1920-441a-813f-108bca4c8e88,Inbound,Feedback,UnProfessional Behaviour,Ok very good customer service ,,,15/08/2023 15:34,15/08/2023 15:43,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
59fe38f6-1c79-4fc2-bef0-84a07fce054b,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:13,15/08/2023 16:47,15-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9a9262ea-c636-4d39-9f9a-912c5fb9b560,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:09,15/08/2023 17:18,15-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,4
aa88fbbd-d1e4-44ba-bab6-399c1c4a2714,Outcall,Refund Related,Refund Enquiry,,,,15/08/2023 17:22,15/08/2023 17:35,15-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3e8136f7-378f-4567-97de-d6b3fd94f722,Email,Refund Related,Refund Enquiry,problem should be solved quickly,4492930c-91de-4cf7-b699-afd27951768b,03/08/2023 02:01,14/08/2023 17:39,14/08/2023 18:01,14-Aug-23,GREATER NOIDA,LifeStyle,360,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,3
5bfc2cd1-e0e9-45a5-be8a-56ef6c1ce798,Inbound,Returns,Wrong,Not provided any response yet on my complaint. Just increasing the time of resolution ,62a8f18f-cd3a-4f49-a7c8-35b5542a60d2,31/07/2023 23:50,14/08/2023 15:30,14/08/2023 15:32,14-Aug-23,AMRITSAR,LifeStyle,995,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,1
1db69cc3-b8cd-4ec8-afb1-626e733512d6,Outcall,Returns,Reverse Pickup Enquiry,,0a98d018-7c30-42df-bbc6-eb5de2c4a36b,22/07/2023 16:11,14/08/2023 12:01,14/08/2023 12:05,14-Aug-23,SANGAREDDY,Furniture,12999,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,3
48411ec1-e98d-47d2-a255-b9989224f8b6,Inbound,Refund Related,Refund Enquiry,,d93a68c5-8412-402f-852a-5a1740f973f5,04/08/2023 09:54,14/08/2023 13:08,14/08/2023 14:09,14-Aug-23,DEHRADUN,Books & General merchandise,323,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
e3cf47c5-7531-4273-8c77-1b3a41076eb0,Outcall,Returns,Return request,,53f34a92-3a56-441d-9e78-9e2e430e33a3,07/08/2023 17:51,14/08/2023 18:27,15/08/2023 20:35,15-Aug-23,HYDERABAD,Electronics,899,459,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
26448b72-102b-48d1-94b0-3b534a10c3c4,Inbound,Returns,Reverse Pickup Enquiry,,375ba90f-ddcd-40cf-a953-4771de4fbc59,22/07/2023 21:23,13/08/2023 14:25,15/08/2023 18:03,15-Aug-23,ALLAHABAD,Furniture,5904,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
78089860-3d99-4dc6-a870-cfedcf3ef204,Inbound,Returns,Fraudulent User,,648429f3-389c-4a28-bff5-09ffe24d56a9,10/08/2023 22:56,15/08/2023 13:02,15/08/2023 13:13,15-Aug-23,ADIPUR,Books & General merchandise,72,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
a01135e8-88f8-4c2b-89e2-18b09ecb1609,Inbound,Order Related,Order status enquiry,Improve your delivery tracking system.,98f3affd-652e-4941-980b-465584eb9315,12/08/2023 22:21,14/08/2023 10:18,14/08/2023 10:28,14-Aug-23,BANGALORE,Electronics,35990,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
9fe9ce57-0d8b-4ed7-a4da-3350cd3f1874,Inbound,Returns,Fraudulent User,Wrong package delivered and one bottle missing,,,14/08/2023 01:38,14/08/2023 01:43,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
c15e1b59-4991-4b72-b83b-0d9960d5aad6,Inbound,Order Related,Installation/demo,,,,14/08/2023 09:51,14/08/2023 23:18,14-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,3
a979c256-0652-4cf3-b4d6-d7cb611b3cab,Inbound,Order Related,Order status enquiry,Disappointed by the product poor quality product wrong product with no return policy ,,,14/08/2023 10:44,14/08/2023 10:54,14-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
036910db-6399-4798-8145-d09c5cbdc5b0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:57,14/08/2023 21:48,14-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b4b2ae24-3a2a-4647-8b69-0b0f9a8220ca,Inbound,Refund Related,Refund Enquiry,Very nice ??????,,,14/08/2023 14:42,14/08/2023 14:48,14-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
dc5cab59-eb68-4d67-b0b4-6b5db7ccdcd6,Outcall,Returns,Return request,Good,,,14/08/2023 15:34,14/08/2023 22:13,14-Aug-23,,,,552,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
749c078f-67e2-4d71-8827-07ed8dda9ed9,Inbound,Order Related,Delayed,,,,14/08/2023 18:10,14/08/2023 18:10,14-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
61524d2d-18ba-473c-b95f-737e86ab1935,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:08,14/08/2023 19:32,14-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
380dfc75-eb51-4b0d-b047-ae35db33b560,Inbound,Order Related,Delayed,Good wiheviyr,,,14/08/2023 18:20,14/08/2023 18:27,14-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
585b6d51-cc59-4e69-97d0-a573db24e275,Email,Refund Related,Refund Enquiry,,,,14/08/2023 18:45,14/08/2023 22:26,14-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
8a9357ec-0409-491d-bff4-05ab563c7a87,Outcall,Order Related,Order status enquiry,,,,14/08/2023 18:53,14/08/2023 19:05,14-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
13411c7a-84e5-4eb2-8c4b-9e42b1d0b6c3,Email,Order Related,Installation/demo,,,,14/08/2023 19:20,14/08/2023 19:46,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
602ae925-0bda-4dc3-b02f-0b58a6cc23d1,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:44,14/08/2023 23:53,14-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
2257b148-dbcd-4179-bf5e-e17d6b55faaa,Inbound,Order Related,Installation/demo,,,,15/08/2023 12:44,15/08/2023 18:36,15-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
602eaf69-75f7-4f4e-b5ff-0a53c5037b43,Outcall,Order Related,Customer Requested Modifications,,,,15/08/2023 17:27,15/08/2023 17:28,15-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
2f84ca4e-fc8b-4714-a2c9-7ff7985c2df0,Inbound,Order Related,Installation/demo,,,,15/08/2023 18:45,15/08/2023 18:54,15-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
f7b5868e-efe7-41f9-a60e-981aab1f8aac,Outcall,Returns,Reverse Pickup Enquiry,Excellent,4d3073fc-80df-4768-841c-31f35e971603,03/07/2023 21:07,14/08/2023 16:55,14/08/2023 16:57,14-Aug-23,REWARI,Electronics,2190,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
415578e3-6b8c-4655-810f-1650edb26aca,Inbound,Returns,Wrong,,23bc3915-deb6-48c0-9fd1-b81544571883,03/08/2023 20:37,14/08/2023 14:58,14/08/2023 15:56,14-Aug-23,HYDERABAD,Books & General merchandise,2040,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,1
2fbd9c0d-0af5-4ba8-ab89-57e74a8e80b8,Inbound,Returns,Wrong,,7a70f5dd-2449-4cd5-a36f-6ed76f47e802,04/08/2023 15:47,14/08/2023 17:24,14/08/2023 17:25,14-Aug-23,NEW DELHI,LifeStyle,449,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
f7533fca-d9fe-47ea-ba62-61cc4c10f98a,Inbound,Feedback,UnProfessional Behaviour,he is person tolking ery good,2025747d-0067-419a-bb3b-a4790ed0dc7e,15/07/2023 10:04,14/08/2023 17:47,14/08/2023 17:50,14-Aug-23,RUDRAPUR,Mobile,5489,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
7980babd-6365-4b2c-8525-aa983bf7e305,Outcall,Order Related,Delayed,Good ,f75b5d46-fa9e-40d9-a454-b47cfdff41ee,06/08/2023 22:03,14/08/2023 17:37,14/08/2023 17:39,14-Aug-23,RUDRAPUR,Books & General merchandise,32,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7ad65377-36c1-4c14-bc44-c28d03e27de5,Inbound,Order Related,Delayed,Very good person help us very nice thanx,1d5a6c48-6cb0-4458-8c65-e94ce40f75c6,07/08/2023 14:19,14/08/2023 11:56,14/08/2023 17:57,14-Aug-23,PUNE,Home,678,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
2b7797f8-6bce-43c1-8946-df938e09bae0,Email,Order Related,Delayed,,bf12c301-50a8-4d66-b8ee-9ef92dcfa51f,09/08/2023 02:02,14/08/2023 10:12,14/08/2023 10:14,14-Aug-23,JHARSUGUDA,LifeStyle,2501,,Logan Barnett,William Park,John Smith,31-60,Morning,5
6cfe0bfe-b354-4f4a-9667-46d8772ae954,Inbound,Returns,Reverse Pickup Enquiry,,2b1b4e22-527c-4efb-be53-5250c7bbe2f1,05/08/2023 12:35,13/08/2023 19:57,15/08/2023 17:56,15-Aug-23,SAMBALPUR,Electronics,974,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c5a85bee-990c-4a2c-9c2f-2a55c5fe7a4d,Inbound,Order Related,Delayed,,ab209fe1-d090-4e93-8dcc-ac2bc4f8f287,05/08/2023 16:57,14/08/2023 00:43,14/08/2023 00:49,14-Aug-23,SAHARSA,Books & General merchandise,406,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
8b3cfccd-b594-483b-acdc-66c4f374dbf3,Inbound,Returns,Product related Issues,,,,14/08/2023 10:34,14/08/2023 18:57,14-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
53d28bd9-d8e1-4ec5-920f-cfaac2deb6b9,Inbound,Returns,Return request,Good person . ,,,14/08/2023 11:15,14/08/2023 11:43,14-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
7f17daec-040d-49cc-a27e-efdbbaa4c4b6,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:22,14/08/2023 13:42,14-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,4
30b62eff-c762-457d-8b2b-9c88aa71133d,Inbound,Order Related,Order status enquiry,,,,14/08/2023 11:27,14/08/2023 11:40,14-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
f82822f7-dc61-4528-ba0a-97e383fc4c34,Outcall,Returns,Missing,Very cordial and informative,,,14/08/2023 12:57,14/08/2023 13:02,14-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
f379182c-4880-4e69-b6a5-8645c9ad76c7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:54,14/08/2023 17:26,14-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
d699034f-cec6-42db-84f2-a5e5fac18ae3,Inbound,Product Queries,Product Specific Information,The association disconnected my call while we were on chat and no call back request was made by them post disconnection ,,,14/08/2023 14:16,14/08/2023 14:51,14-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
ae3a878c-4b5b-48a5-a10f-0ce672805979,Inbound,Returns,Wrong,,,,14/08/2023 15:30,14/08/2023 15:31,14-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
58c6b104-e6b0-4b7a-92a8-649919558621,Outcall,Feedback,UnProfessional Behaviour,confident and helpful ,,,14/08/2023 15:37,14/08/2023 15:38,14-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6e0112d4-9d90-4ed4-b78a-8fe4094bd391,Outcall,Returns,Return request,Gud,,,14/08/2023 16:04,14/08/2023 16:11,14-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
1a95bc1f-a732-4f62-afd8-0b82a72de62b,Outcall,Returns,Damaged,,,,14/08/2023 18:22,15/08/2023 13:32,15-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
d0688357-84b5-484c-8329-45a2d574f885,Inbound,Returns,Return request,Tnq for ur support services ,,,15/08/2023 22:08,15/08/2023 22:11,15-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
e5698c72-272e-4be1-a3d9-cc23d40ff0fb,Email,Returns,Reverse Pickup Enquiry,Customer service is awesome.,,,14/08/2023 21:33,14/08/2023 21:43,14-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
51182706-c27b-4fb0-8dbd-b3e1e3bf2751,Inbound,Shopzilla Related,General Enquiry,Not resloved,,,14/08/2023 20:13,14/08/2023 20:21,14-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
02a225c2-15f6-401c-827a-54d8fdd47a12,Inbound,Returns,Return request,,,,15/08/2023 08:28,15/08/2023 08:31,15-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
5aac761c-e018-412a-b1d9-5bd51389a0a2,Inbound,Order Related,Order status enquiry,,,,15/08/2023 23:24,15/08/2023 23:56,15-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
04d71bdd-8ac2-40e0-aed3-eaab0de0b165,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:01,15/08/2023 12:02,15-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
6404e1b3-9a71-497e-81dc-42d28656580a,Outcall,Shopzilla Related,Shopzila Premium Related,Good,,,15/08/2023 12:17,15/08/2023 12:19,15-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1eec0b85-b8ee-4b9e-9eb5-d84822751504,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:42,15/08/2023 12:43,15-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
2e4ad327-4e4d-4600-a127-8672fe2d0398,Inbound,Returns,Reverse Pickup Enquiry,"My problem was that my item was not getting picked up by the wishmaster,they called me confirmed my address told me they will come in 15 mins and never show up, by doing this my return request got cancelled. Now when i say this i have to hear that customer services are not more important than wishmasters wishes, welldone Shopzilla",,,15/08/2023 13:07,15/08/2023 13:11,15-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
2b58d7ee-2163-4a9b-92cc-1af797710626,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,15/08/2023 13:29,15/08/2023 13:31,15-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
d24cb6c5-cf8e-40c2-8001-585083d50d05,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:45,15/08/2023 16:19,15-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
8b4f6851-5c45-40bf-8df7-a908f872a6ba,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:45,15/08/2023 14:12,15-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,4
503e97ef-a3a2-473b-a8f4-9e297142ee14,Inbound,Order Related,Installation/demo,Once purchase the goods no one can can't give the warranty service,,,15/08/2023 16:33,15/08/2023 17:00,15-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
898bd7c4-d623-4381-808b-e0a231904a83,Inbound,Returns,Return request,Nice conversation ,,,15/08/2023 16:49,15/08/2023 16:56,15-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
02964d19-c749-4521-979d-e4babe7fae14,Inbound,Returns,Return request,,,,15/08/2023 21:31,15/08/2023 21:46,15-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
5cefe542-7dc3-4f4f-a490-2eca2c2c96fd,Outcall,Returns,Missing,,,,15/08/2023 21:46,15/08/2023 21:48,15-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
aea0c43f-ee4b-41a3-a5f6-6be63118718d,Inbound,Refund Related,Refund Related Issues,,739f58db-4bcc-440f-afd6-e0ae93c93dfc,19/07/2023 18:26,15/08/2023 21:12,15/08/2023 21:12,15-Aug-23,ERNAKULAM,LifeStyle,599,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,1
aa1b86bc-a9aa-45f5-bee5-e635c569a18d,Inbound,Order Related,Order status enquiry,,6086c221-0bf3-4538-9ba6-df1b5809e611,09/08/2023 19:54,15/08/2023 15:44,15/08/2023 15:48,15-Aug-23,PUNE,Electronics,799,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,4
6d51d88b-0751-4500-b45e-589bf1d1fa7f,Inbound,Returns,Service Centres Related,"Interaction was Excellent, but everytime I have to explain my issues from beginning to everyone, it's wasting my lot's of Time ",0e3b0761-4aea-42ef-8978-919731af00d3,11/07/2023 15:21,14/08/2023 01:10,14/08/2023 01:22,14-Aug-23,BALESHWAR,Electronics,81990,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
5a32e284-3f10-48af-a468-cb6d22080d89,Inbound,Returns,Return request,,9bc8a051-9dd0-4d4b-a759-35f50affbf86,08/08/2023 07:26,15/08/2023 16:46,15/08/2023 16:50,15-Aug-23,MADHUBANI,Electronics,899,,Anthony Booth,William Park,John Smith,31-60,Morning,1
2f01957b-ca4f-4304-ad2d-a3ae6b8b1b49,Inbound,Order Related,Order status enquiry,,ac2ca995-b4a9-45a4-8909-f4f66dc23bf3,12/08/2023 09:30,15/08/2023 18:47,15/08/2023 18:49,15-Aug-23,,Electronics,1799,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
794d9c5b-2854-42a1-bfc5-28e00ddd1cd9,Outcall,Shopzilla Related,General Enquiry,,,,12/08/2023 12:16,15/08/2023 15:30,15-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,4
5209f70c-bb89-4de9-ab7b-61f9c462d7c4,Inbound,Order Related,Delayed,,092c1d2a-58b2-4934-9cb7-67bc0bf93db9,27/07/2023 02:12,14/08/2023 10:26,14/08/2023 10:58,14-Aug-23,CACHAR,LifeStyle,349,,Jason Glover,William Park,John Smith,61-90,Evening,4
038e01ce-4f5b-4ade-b49c-28c621863abf,Outcall,Refund Related,Refund Enquiry,,344a8ff1-54db-4aca-982e-322256acdc5d,30/07/2023 10:59,14/08/2023 11:03,14/08/2023 11:10,14-Aug-23,DUNGARPUR,LifeStyle,269,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
b2e5c75e-fa5e-4fa6-b556-296eebaeb06e,Outcall,Returns,Return request,,,,14/08/2023 11:42,14/08/2023 11:44,14-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
f2aee00f-e669-4d50-b63b-13f51acb7700,Inbound,Payments related,Billing Related,,,,14/08/2023 12:48,14/08/2023 12:49,14-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
5d302977-2b5f-45aa-bb92-e7f2040c7a84,Inbound,Payments related,Payment related Queries,Thank you for Help Mam???????? ,,,14/08/2023 15:34,14/08/2023 15:43,14-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
30480a70-adde-41c7-b836-2720a759fd7c,Inbound,Returns,Reverse Pickup Enquiry,Hyu,,,14/08/2023 16:09,14/08/2023 16:11,14-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
576998d8-ad10-4e75-98fd-aceb3936c502,Inbound,Cancellation,Not Needed,,,,15/08/2023 12:42,15/08/2023 12:43,15-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
b411c17c-3718-4d61-98f7-39b65d61819f,Inbound,Returns,Return request,,,,14/08/2023 16:43,14/08/2023 22:40,14-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
14677e1c-ed48-498d-b969-8e4c86be226f,Inbound,Order Related,Installation/demo,Shopzillas services are very bad they says something else and do something different ,,,15/08/2023 13:07,15/08/2023 13:10,15-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
beb8cb31-b247-43b7-aca2-d78fca8afad1,Inbound,Order Related,Order status enquiry,,,,14/08/2023 17:43,14/08/2023 18:11,14-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,4
df0017ca-2005-4fa3-a5cf-330fc77f21d3,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:49,14/08/2023 19:50,14-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
3cfed19a-0f1e-486d-b65f-a26a3d97ac1f,Inbound,Returns,Damaged,Nyc,,,14/08/2023 23:08,15/08/2023 08:17,15-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
cf8273ac-9e38-46ee-b33e-c08b8e908461,Inbound,Order Related,Order status enquiry,Well,,,15/08/2023 13:42,15/08/2023 13:44,15-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
7352b230-a4d8-4e96-acf2-640a16610751,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:39,15/08/2023 15:42,15-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,4
46892edb-014c-41d8-a5a2-e6884e9b74b7,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:27,15/08/2023 16:34,15-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
27252f86-fdfc-43fd-980a-d9d3806bdc47,Outcall,Product Queries,Product Specific Information,Good,,,14/08/2023 18:57,14/08/2023 19:06,14-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
a81ea6de-34ee-4136-9f02-c211efe4fcca,Inbound,Order Related,Order status enquiry,Very good speaker ,ee6641df-93ff-4eda-8c9d-9deafbfb5e14,11/08/2023 09:35,15/08/2023 08:26,15/08/2023 10:37,15-Aug-23,SHEORAPHULI,Books & General merchandise,13999,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
85aa9263-1ad0-4e97-a8dd-9eda6d8040d8,Outcall,Order Related,Priority delivery,,509f00c7-d831-4223-a59f-10808ac00d45,14/07/2023 17:51,13/08/2023 21:57,14/08/2023 07:27,14-Aug-23,GIRIDIH,Furniture,922,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
4a8e03ac-7168-4c47-820b-a350b3c904d1,Inbound,Refund Related,Refund Enquiry,,78d8f2b9-31a8-4c60-b63d-289dd1e712c5,08/08/2023 22:35,13/08/2023 23:28,14/08/2023 07:14,14-Aug-23,NEW DELHI,LifeStyle,499,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
23456adc-0b49-4223-9813-8a4ebccabb39,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 07:59,14/08/2023 08:25,14-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,2
77888f5a-b241-48bf-ab4d-2ea617b15338,Outcall,Returns,Reverse Pickup Enquiry,No help me,,,14/08/2023 14:52,14/08/2023 15:06,14-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,1
bddbcda5-f17d-4b61-98bb-cf83da4feccf,Inbound,Order Related,Delayed,Item not delivered,,,14/08/2023 10:38,14/08/2023 10:39,14-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,1
583bbc93-7514-4bcc-8d0d-f922060acacf,Inbound,Returns,Return request,Thank you for Shopzilla Customer support executive,,,14/08/2023 12:04,14/08/2023 12:06,14-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
69884a98-c995-4af1-ad8e-c02dce532462,Inbound,Returns,Damaged,,,,14/08/2023 12:08,14/08/2023 12:13,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
d03c5bb8-b2b3-4de4-acc9-6c0c10d2ace5,Inbound,Returns,Missing,,,,14/08/2023 12:43,14/08/2023 12:46,14-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
f8657c3f-98b4-435a-b3e6-cd7ddaaba177,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 12:45,14/08/2023 12:46,14-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
ac0a531f-8bce-4782-8211-9e125e4f2088,Inbound,Order Related,Invoice request,Customer service bad,,,14/08/2023 13:18,14/08/2023 13:22,14-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,1
f94f5167-ed0f-48ff-8cbb-4d7403e2b6aa,Inbound,Returns,Product related Issues,Conversation with adequate communication skills ,,,15/08/2023 18:16,15/08/2023 18:17,15-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
656e648b-f1b8-48fb-bc63-29afba68a162,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 14:42,15/08/2023 10:31,15-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
1e09f3eb-bbe8-4029-87e0-01320d3d4f62,Inbound,Order Related,Customer Requested Modifications,Let product come ,,,14/08/2023 15:37,14/08/2023 15:50,14-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
3b896a49-372a-4dfc-b7b1-509877e62174,Outcall,Order Related,Order status enquiry,,,,14/08/2023 15:47,14/08/2023 15:49,14-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f8fbee38-4d2d-41ca-b51d-ce080f24d8e2,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:32,14/08/2023 18:52,14-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
08092cd4-148b-4353-af96-e0912a96e195,Inbound,Returns,Fraudulent User,Outstanding customer support ,,,15/08/2023 07:21,15/08/2023 07:22,15-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
13f08948-0760-4d5b-8689-c205ed429ce4,Inbound,Returns,Reverse Pickup Enquiry,make delivery team responsiable.,,,15/08/2023 10:29,15/08/2023 10:32,15-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,3
fa422cd9-dec1-4dc9-ad5c-06b715bd75e8,Inbound,Returns,Service Centres Related,,,,15/08/2023 10:59,15/08/2023 11:09,15-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
ca580053-071b-4ea0-9c5d-6fcbcc70102b,Inbound,Returns,Reverse Pickup Enquiry,Great,,,15/08/2023 11:20,15/08/2023 11:28,15-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8df2500d-853f-4341-afb9-c4f927417b7b,Outcall,Refund Related,Refund Enquiry,,,,15/08/2023 13:55,15/08/2023 13:56,15-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
504301ca-28db-41b7-8fb7-72ba9a849262,Inbound,Returns,Service Centres Related,,,,15/08/2023 17:56,15/08/2023 17:56,15-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
2f3591e1-8ac3-4341-be79-993b6f4dea59,Inbound,Returns,Wrong,,,,15/08/2023 19:41,15/08/2023 19:45,15-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
52ef15c3-b68c-4fe2-b57e-a40815bab246,Inbound,Order Related,Order status enquiry,,46247e8c-df42-467a-ac26-21c37578bab2,07/08/2023 12:39,15/08/2023 19:11,15/08/2023 19:12,15-Aug-23,DHAMTARI,Electronics,999,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7185b6ce-02d6-4761-b493-35c0f8d45901,Outcall,Order Related,Delayed,,bf5cf3f4-b264-46a3-8086-22d526e6ba1e,07/08/2023 21:11,14/08/2023 19:52,14/08/2023 23:00,14-Aug-23,PALAMU,Electronics,1399,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
899793a3-7e9f-4716-8c50-30e52e26456d,Inbound,Order Related,Delayed,Time se mera delivery nahinHua postpon hota kya,b126543c-1284-442c-8751-6719ba93db5a,04/08/2023 20:46,15/08/2023 15:16,15/08/2023 15:19,15-Aug-23,NAVI MUMBAI,Books & General merchandise,5445,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,1
7a24d9b2-c594-4ac6-add9-bb2e1e46e8a5,Inbound,Order Related,Delayed,,51f22e41-1783-4ce5-94cc-34b1da9952cf,06/08/2023 17:01,15/08/2023 17:08,15/08/2023 20:27,15-Aug-23,MOHALI,Electronics,249,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,2
7d5b89fd-bcbb-480d-93fd-3d996cd5b53e,Inbound,Returns,Fraudulent User,Very good,4ae93d93-cb22-436f-ba84-920ea46002d4,04/08/2023 05:31,15/08/2023 13:22,15/08/2023 13:29,15-Aug-23,BHACHAU,Electronics,1599,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,4
7af31d12-10e0-43c9-a51c-db3520f2c43d,Outcall,Returns,Return request,"All services regarding Return policy are absolutely Up to the mark, There is no meed to modify anything else.",4967cc9c-f534-46a0-a2ad-11fbb77e2f37,05/08/2023 10:05,15/08/2023 12:46,15/08/2023 13:48,15-Aug-23,DEOGHAR,Electronics,999,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
b59637cd-ace9-4fd7-bcf0-b9a2298aad88,Inbound,Order Related,Order status enquiry,"No helpful, actually I need a today my order but he was asking it is fixed time , really very bad for us I don't liked Shopzilla service ",c31b410f-049f-4907-9aad-e18d1f9bd075,10/08/2023 20:11,15/08/2023 18:10,15/08/2023 18:14,15-Aug-23,GURGAON,Electronics,349,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
db5089b0-0527-4951-86c8-0da28889af95,Inbound,Returns,Wrong,,3961ec8a-65cf-4eaf-a4ed-ebe4a9dd3cd4,10/08/2023 17:59,14/08/2023 14:47,14/08/2023 14:51,14-Aug-23,LUCKNOW,Home,2281,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
28284693-9801-4e29-a8d6-62237d562ba4,Outcall,Returns,Reverse Pickup Enquiry,Return policy is very bad,85c35777-b7fa-4b63-9d80-96a86f761a9f,05/08/2023 12:29,14/08/2023 00:38,14/08/2023 00:45,14-Aug-23,BANGALORE,LifeStyle,2374,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,2
6a8e49a4-0a6b-4153-94d1-8377789c5075,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:14,14/08/2023 10:19,14-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b02e06f6-4fb3-428a-8133-7b37f2781518,Inbound,Payments related,Online Payment Issues,,,,14/08/2023 11:39,14/08/2023 11:42,14-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d460ca3d-f1f6-45e5-890c-abc1afe0065b,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:54,14/08/2023 13:04,14-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
7b5f58bc-97b4-4e47-97fc-7fbd3c14b001,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:46,14/08/2023 20:18,14-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
9d765655-52c7-44ec-9419-87256c74290a,Outcall,Returns,Missing,,,,14/08/2023 19:32,14/08/2023 19:38,14-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
e5e48011-94bf-4218-84ed-18567fbb31a2,Inbound,Order Related,Installation/demo,,,,14/08/2023 21:13,15/08/2023 07:05,15-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,4
1b0af1a4-128f-4ee6-8f75-9ad255850d59,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:04,15/08/2023 10:06,15-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
444ac76c-41eb-4d6a-babb-3707e1fa957c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:21,15/08/2023 10:22,15-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
bf1123b9-2787-4981-8918-dd7a4f159f92,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:34,15/08/2023 10:37,15-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
572f2055-2843-4687-9204-ce2ba3f0311b,Inbound,Returns,Fraudulent User,Please take care of your customers. It seems Shopzilla only care about sellers and not bother to keep an eye on their wrong deliveries and fraudulent.,,,15/08/2023 22:06,15/08/2023 22:11,15-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
931afec2-5769-4ba0-a710-2837ccd69317,Inbound,Returns,Reverse Pickup Enquiry,No,,,15/08/2023 12:13,15/08/2023 12:15,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
75e88b0d-862d-4196-8f4c-e121d4d7f62a,Inbound,Returns,Reverse Pickup Enquiry,10,,,15/08/2023 12:33,15/08/2023 12:34,15-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d3f04507-0d4a-40f4-b7f3-6265bb4ef034,Inbound,Order Related,Invoice request,,,,15/08/2023 14:58,15/08/2023 15:01,15-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
245f7493-c2d8-4d5d-8254-3bac85913f4d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:14,15/08/2023 18:37,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
9039be9a-1bf0-4564-80d8-98fbd48e6d7e,Inbound,Order Related,Delayed,,,,15/08/2023 16:54,15/08/2023 17:06,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
7fd8b8dc-cbdb-4ae9-a5b6-1bfbc30d04f0,Inbound,Cancellation,Not Needed,,,,15/08/2023 16:28,15/08/2023 19:40,15-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
932b6683-b666-4c17-a219-94c5dac33c37,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:10,15/08/2023 23:10,15-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
6c8f4bb2-4d51-4f97-b2d0-439744725e38,Inbound,Payments related,Online Payment Issues,Nice ,,,14/08/2023 15:00,14/08/2023 15:22,14-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,4
b2338b4d-ccb1-4635-81be-fb2cdb0b94fb,Inbound,Order Related,Delayed,,b46b3d77-8539-4393-b065-1703739bbe4d,09/08/2023 14:08,15/08/2023 16:51,15/08/2023 17:00,15-Aug-23,BANUR,Electronics,383,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8ee6a88b-cb4e-4444-a56f-d2d101ea2c9b,Inbound,Returns,Reverse Pickup Enquiry,Worst app,d5700309-afd6-4775-9e6d-fcf4508f0805,02/08/2023 10:41,13/08/2023 16:02,14/08/2023 16:32,14-Aug-23,NEW DELHI,Electronics,799,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
167a5459-eeba-4078-ae8f-096d28165358,Outcall,Returns,Reverse Pickup Enquiry,"Reached out regarding the return of the product. However, despite making the executive understand about the issue and need of escalating the same. The executive just killed the time on the call and made no real effort to connect the call with the supervisor and kept on Asking me to callback again and ask for availability of the supervisor. My return has been rejected NUMBER of times without any valid reason. I have also uploaded the image and tags of the product. I need some one to call me back and assist me with the same as I m working in a night shift and cannot afford to connect with your executives every time. Been a loyal customer for so long and this is what I get in return. Not a good experience and will not suggest anyone to shop online from Shopzilla as the return policy is so difficult.",,,14/08/2023 01:08,14/08/2023 01:12,14-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,1
10217254-02df-4c8f-9cb7-3d4e7a513e08,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:10,14/08/2023 08:12,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
71bb5c49-0f34-4ba0-b6f1-81d566133748,Inbound,Payments related,Payment related Queries,,,,14/08/2023 10:28,14/08/2023 10:31,14-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f344a774-2049-4dec-882a-05feb9b38f69,Outcall,Returns,Service Centres Related,,,,14/08/2023 11:14,14/08/2023 17:29,14-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b2493162-2fe5-4298-ae89-9af5a647348e,Inbound,Returns,Reverse Pickup Enquiry,Fake,,,14/08/2023 11:30,14/08/2023 11:33,14-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,1
c7cfb7d8-752a-47d6-8fdb-02a05eaae313,Email,Refund Related,Refund Enquiry,,,,14/08/2023 11:52,14/08/2023 11:54,14-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
b6b8cc7c-aecd-4875-80d4-67f443bb4010,Inbound,Returns,Return request,Thanks to Shopzilla ,,,14/08/2023 16:30,14/08/2023 16:39,14-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
8d76c1c2-6745-4c67-90f7-018ac3a161b9,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:34,14/08/2023 14:35,14-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
3a130369-1c30-4502-926c-244109b34de4,Inbound,Returns,Missing,,,,15/08/2023 11:55,15/08/2023 18:37,15-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,3
c534e39c-b0e5-4797-8dce-e7b07f9f9c52,Inbound,Order Related,Delayed,,,,14/08/2023 18:45,14/08/2023 18:46,14-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
531b7b3c-b9fd-4a8b-8642-b883a35ea633,Inbound,Returns,Reverse Pickup Enquiry,Good enough ,,,14/08/2023 18:29,14/08/2023 18:32,14-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,4
03c1ac32-eb82-458f-8714-a8ebb8831671,Inbound,Returns,Missing,,,,14/08/2023 19:58,14/08/2023 21:41,14-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
7979423a-1c8a-46f0-9015-a401f30f0334,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:04,14/08/2023 21:05,14-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
07909cca-3638-44ce-a433-13be2d58e379,Inbound,Returns,Missing,,,,15/08/2023 10:00,15/08/2023 10:03,15-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
171a92fc-1a99-4209-bb2f-237e206ccc9b,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 11:27,15/08/2023 12:03,15-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,4
ace46466-9e0e-49dd-90cc-f27f1f96dc0d,Inbound,Order Related,Invoice request,,,,15/08/2023 19:12,15/08/2023 19:15,15-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e4f74939-4ab1-4abc-b6d5-452d44a051f7,Inbound,Returns,Return request,Policies are not transparent especially in case of return policy. It hassles customer when return.thanks,,,15/08/2023 19:30,15/08/2023 19:33,15-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
8df2c0d5-a018-4a81-8fea-752cf7d64b17,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:47,15/08/2023 21:03,15-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
b728e552-ce40-4a91-b11c-773d285146f5,Outcall,Order Related,Delayed,Please keep good delivery boy and area manager. To reach the product on time and should receive customers call and response them. ,20258889-b897-412c-84ad-8d9ff3843d51,05/08/2023 12:20,14/08/2023 15:04,14/08/2023 15:16,14-Aug-23,MUMBAI,Electronics,799,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
c13eceea-18d4-459a-879e-f5f6bce64ac3,Inbound,Returns,Fraudulent User,,cb36b2f9-ce9d-4cb9-9ea0-3ed3cc0ba104,31/07/2023 18:42,14/08/2023 17:24,14/08/2023 17:33,14-Aug-23,SANGRUR,LifeStyle,11166,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,1
84e50ec3-ac63-48b9-baa1-4773999f7b84,Inbound,Cancellation,Not Needed,Please fast delivery ??,65aa2189-7dbd-4e7d-8d5f-81b369376b3a,05/08/2023 18:20,14/08/2023 19:26,14/08/2023 19:28,14-Aug-23,OSMANABAD,LifeStyle,302,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
4fe3e1af-d0bf-42ff-959e-cefe0dc64294,Inbound,Order Related,Delayed,SuperBuy is far better in delivering things ,04f8e56f-2e1b-445a-8b1e-31bc1acd7264,07/08/2023 23:11,14/08/2023 20:29,14/08/2023 20:38,14-Aug-23,HYDERABAD,Mobile,11999,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
d273eadd-6def-4fa4-982c-a7cab0483a5e,Inbound,Returns,Return request,,7664ef5e-77cd-4ab5-9e76-61ebf4c01204,30/07/2023 22:13,14/08/2023 13:27,14/08/2023 13:29,14-Aug-23,SAHARSA,Electronics,1799,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
f6bcbd55-88f7-44e3-8afa-9bc86c926322,Email,Refund Related,Refund Enquiry,,87e91ba6-eedc-4530-8a59-e7a9c7594a2b,04/08/2023 14:17,13/08/2023 20:44,14/08/2023 04:25,14-Aug-23,SAMBALPUR,LifeStyle,774,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
b9341f39-f150-4ac6-b7be-ab7daae78624,Inbound,Returns,Fraudulent User,,,,14/08/2023 09:25,14/08/2023 17:46,14-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
4626d33b-22f4-49e4-a350-cd0bc8aa74fb,Inbound,Returns,Reverse Pickup Enquiry,My issue is not reachable by rifund please my rifund ,,,14/08/2023 09:42,14/08/2023 09:59,14-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
f075f537-0d7b-449f-b634-dc53ebc03b3d,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 11:10,14/08/2023 12:00,14-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
58f59130-49c8-44a6-a08f-7e367e7eabc5,Inbound,Returns,Fraudulent User,Good survice,,,14/08/2023 12:12,14/08/2023 12:20,14-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
24ca6f52-a28b-426b-98ff-60676bcd5855,Inbound,Returns,Fraudulent User,,,,14/08/2023 12:38,14/08/2023 12:41,14-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
a7679e60-5dbe-4a36-af02-5317c847c2d8,Inbound,Order Related,Invoice request,,,,14/08/2023 12:39,14/08/2023 12:41,14-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,1
95f3deb0-fa78-42ce-ab72-04be05f6363f,Inbound,Order Related,Invoice request,,,,14/08/2023 16:20,14/08/2023 16:21,14-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
cdf91643-2140-4b6c-b6a4-ca486f21779b,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:55,14/08/2023 18:00,14-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8cf903b0-27d5-4b5a-a8ce-4f2aacce87e3,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 11:16,15/08/2023 11:17,15-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
af03979f-ab57-413b-b1fc-a4f82f38fdd3,Inbound,Order Related,Delayed,,,,15/08/2023 06:21,15/08/2023 06:24,15-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
fc46a374-0a67-49b5-97e8-e9787e6370ac,Outcall,Returns,Reverse Pickup Enquiry,Please send the plants while  they are in good condition ,,,15/08/2023 12:32,15/08/2023 12:36,15-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
d57016ba-ec1d-4bc4-a501-8a8f098e59cb,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:22,15/08/2023 14:27,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
1bb9047a-015c-499a-8ad7-35d169eb4cd7,Inbound,Returns,Return request,  help me best..Nothing to improve ,,,15/08/2023 14:23,15/08/2023 14:31,15-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
d6e761a0-31ab-4991-b2ea-bb7a916bb184,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:42,15/08/2023 15:45,15-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
bae0910c-3955-4013-b9b0-56ef1a2e58ab,Inbound,Returns,Return request,,,,15/08/2023 16:25,15/08/2023 18:30,15-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
d68f286a-2319-4ec9-9b3a-f160b0320144,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:52,15/08/2023 16:56,15-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
b7d35f78-8986-4eae-9dcf-7d163c416df9,Inbound,Order Related,Installation/demo,Poor services with irregularity for product quality ,,,15/08/2023 20:13,15/08/2023 20:15,15-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
f09f0fda-ea3b-4a1a-ade7-5c21699a02ed,Inbound,Order Related,Delayed,,1ed391a3-be65-41e4-be8d-a16aed5d7b07,30/07/2023 10:22,14/08/2023 21:07,14/08/2023 21:08,14-Aug-23,AKOLA,Electronics,449,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
204addd5-148f-4855-9472-3db80fb118a1,Email,Order Related,Delayed,,a93a070b-d001-4e81-8ce6-b3d99b5906d6,30/07/2023 22:40,14/08/2023 08:22,14/08/2023 08:23,14-Aug-23,DIMAPUR,Home Appliences,468,,Logan Barnett,William Park,John Smith,31-60,Morning,5
52b93c6d-efa6-4521-9139-3d4e11871ff2,Email,Order Related,Delayed,,b0fb6d02-f0c4-467b-91b8-2b725acbfdf7,26/07/2023 14:43,14/08/2023 13:59,14/08/2023 13:59,14-Aug-23,BHAVNAGAR,Home,249,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
eb50eab0-53b5-41a2-aacc-aa7a6a523ce2,Inbound,Returns,Reverse Pickup Enquiry,,800eae99-044a-4ce3-a70d-6a7435d5a3a1,26/07/2023 01:02,15/08/2023 17:00,15/08/2023 17:02,15-Aug-23,HIMATNAGAR,LifeStyle,649,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
0c10275f-8e82-46ca-b082-a092747528c3,Inbound,Order Related,Delayed,,1628bfe7-c621-43a0-a0af-5184958fff54,09/08/2023 10:09,14/08/2023 12:10,14/08/2023 12:11,14-Aug-23,PURI,LifeStyle,1409,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
20793c26-cc87-43ce-8132-c1dbd98fd845,Email,Order Related,Delayed,Very good,84541b41-021d-486a-99c0-de5dcef37aee,08/08/2023 17:22,15/08/2023 06:27,15/08/2023 06:29,15-Aug-23,BULANDSHAHR,Electronics,1499,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
49fb69e5-9540-43c6-a2c0-7511f4d46e46,Inbound,Returns,Service Centres Related,,92c5136c-5e35-4155-a915-b24cedbded33,06/08/2023 20:22,14/08/2023 11:08,14/08/2023 14:44,14-Aug-23,BETIA,Mobile,7799,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,1
51059e61-e7f9-49b1-97ef-9165238305d0,Inbound,Returns,Fraudulent User,,733b159d-2765-4f9c-b52d-4292935efc5b,12/08/2023 00:16,14/08/2023 00:12,14/08/2023 00:35,14-Aug-23,LUCKNOW,Home Appliences,12999,,Haley Carroll,William Park,John Smith,61-90,Evening,5
977b6442-c50b-417f-bea7-3ccc63551de6,Inbound,Order Related,Installation/demo,,,,14/08/2023 12:34,14/08/2023 12:37,14-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,3
076fd701-0b92-484e-b8e0-ea20a25f4f4f,Outcall,Returns,Return request,Improve your delivery i.e. avoid damaged products delivery as it's becoming quite common nowadays.,,,14/08/2023 13:43,14/08/2023 13:45,14-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,4
91f45136-ef2f-4277-b6b1-27e69f6a7990,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:01,14/08/2023 16:12,14-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
10048400-e047-4da0-9ce2-d73ee940f3ee,Outcall,Product Queries,Product Specific Information,Excellent person,,,14/08/2023 16:08,14/08/2023 16:09,14-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
84530729-d66b-4aba-a12e-00834caa5e89,Outcall,Returns,Return request,,,,14/08/2023 16:56,14/08/2023 17:03,14-Aug-23,,,,602,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
b25f61f0-8178-448d-8e84-6895a79750a0,Inbound,Feedback,UnProfessional Behaviour,Share the pin of each product,,,14/08/2023 18:52,14/08/2023 18:53,14-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,3
88fb9911-1948-4b5b-b636-77bbedaeaa11,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:55,15/08/2023 13:01,15-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
2a23031a-2923-42e5-ad11-1ced73c252ae,Inbound,Cancellation,Return cancellation,very very nice a call,,,15/08/2023 14:54,15/08/2023 15:07,15-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
c64bc59e-25ce-4729-9370-c7e42e9ece82,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:06,15/08/2023 15:08,15-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
7497154c-6511-4fb8-8b68-f8b9cc573b9e,Inbound,Order Related,Order status enquiry,Thank you ,,,15/08/2023 17:37,15/08/2023 17:41,15-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
27d3f6ee-eb17-4c95-9587-4d5d0c4eab8a,Inbound,Cancellation,Return cancellation,,,,15/08/2023 18:35,15/08/2023 18:37,15-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
8f53d022-888c-477f-902b-f7900a63a19a,Inbound,Returns,Reverse Pickup Enquiry,,56b80737-52cd-459d-9ef7-7cab4b67bb6b,03/08/2023 14:49,15/08/2023 07:46,15/08/2023 07:48,15-Aug-23,HYDERABAD,Books & General merchandise,3635,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
08d68020-ca25-4c4d-82f9-cca37be324ca,Inbound,Refund Related,Refund Related Issues,,8279165e-3e9c-46c3-a528-ca2df7985769,04/08/2023 07:13,14/08/2023 21:31,14/08/2023 21:53,14-Aug-23,JALALPUR,LifeStyle,1049,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
68ab42a7-a5af-4c88-b5ce-9b5f24fdab7b,Outcall,Cancellation,Not Needed,Ok,53a5e987-8391-4953-ad3f-7d56b53bbd0f,10/08/2023 19:55,13/08/2023 14:11,14/08/2023 08:05,14-Aug-23,REWA,Mobile,5499,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
81431c69-6766-46d1-bd5f-ed332d53a505,Inbound,Cancellation,Not Needed,Good ??,9fc9d3e1-222e-4b9d-a551-8f49cbd4b4d1,05/08/2023 18:50,14/08/2023 18:11,14/08/2023 18:14,14-Aug-23,PUNE,LifeStyle,299,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
7627cdf1-2fe6-4d85-8683-e4ce6fdb76c2,Inbound,Returns,Missing,,09ee0258-363b-4e39-93cb-81b8bb70cd75,09/08/2023 22:03,14/08/2023 10:01,14/08/2023 10:05,14-Aug-23,AHMED NAGAR,LifeStyle,494,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
10b4403d-ac0f-4733-b4ff-f8af2912c2ed,Inbound,Returns,Reverse Pickup Enquiry,,ce5ef878-38f7-4b6c-8337-9509a8cfd73b,05/08/2023 20:48,14/08/2023 18:02,14/08/2023 18:41,14-Aug-23,CHAMBA,LifeStyle,1999,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
594ad303-d831-4e3b-8695-eefbd34a02a5,Inbound,Order Related,Delayed,Waiting for product delivery ,cf1af443-14e2-4caa-8ce4-bc54592d7440,11/08/2023 15:01,14/08/2023 07:57,14/08/2023 08:27,14-Aug-23,HYDERABAD,Mobile,29999,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
b8a3f426-2010-4023-aeaa-36cbb12c873b,Inbound,Returns,Fraudulent User,Very good ,49786194-a422-44f3-a68c-4b30e28aff9f,30/07/2023 20:40,15/08/2023 18:58,15/08/2023 19:15,15-Aug-23,MUNGER,LifeStyle,801,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e6ac5d2f-4f4d-46b1-ac6c-c263c10c8de3,Inbound,Order Related,Delayed,,,,14/08/2023 06:53,14/08/2023 09:48,14-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
22bc22a0-dbe8-40ab-a3e9-dbd8e3666637,Inbound,Returns,Return request,I m happy customercear sarvisi,,,14/08/2023 07:17,14/08/2023 09:14,14-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
ffa18726-21b3-48d9-82b0-9933d2302066,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:42,14/08/2023 09:46,14-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
e5429bb7-6654-4e92-a5db-15b829ab8a90,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:39,14/08/2023 12:54,14-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
30b4867e-d4a0-4aae-9ec3-03d655841676,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:55,14/08/2023 13:59,14-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
c696fd8e-3cc6-44aa-81d0-46bf850b2221,Inbound,Order Related,Installation/demo,,,,14/08/2023 15:08,14/08/2023 15:12,14-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c6959039-4b48-4061-8afd-5b78348f9828,Outcall,Returns,Fraudulent User,,,,14/08/2023 16:46,14/08/2023 16:51,14-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
67a543a2-82ba-4aaa-b4b6-00c44e795ec6,Inbound,Returns,Return request,Problem not resolve ,,,14/08/2023 18:02,14/08/2023 21:17,14-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
1ee2eac1-0be2-4dbf-ae1c-ecb1ce1fb2f7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:21,15/08/2023 06:06,15-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
8d41dfde-6d37-443f-b208-5d74da725274,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:52,15/08/2023 14:30,15-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
a2f90441-24fb-47d0-982f-36bb6a5e6b4d,Inbound,Order Related,Invoice request,,,,15/08/2023 01:04,15/08/2023 01:15,15-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
affa06b4-c2e0-48e3-b1d1-5ea6e87ebed7,Inbound,Returns,Return request,,,,15/08/2023 07:52,15/08/2023 08:23,15-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
84aebecd-9658-4eb2-9388-09cc6d8efab2,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,15/08/2023 12:16,15/08/2023 12:17,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
cecbce0f-57e7-41f1-8454-f258641020a8,Inbound,Returns,Return request,Good effort executive,,,15/08/2023 12:27,15/08/2023 12:31,15-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
b9ae2744-00b6-45dd-acc0-9678fbc033eb,Inbound,Order Related,Installation/demo,,,,15/08/2023 13:40,15/08/2023 13:47,15-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
c3fe4760-9501-43be-83c6-4076eedabae7,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 16:56,15/08/2023 17:47,15-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,3
a70edc69-2f97-4d8e-9a6d-ef25e4010cd3,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 17:06,15/08/2023 17:44,15-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
c8620ac4-9663-49fc-a6cc-f546e6ae1b08,Inbound,Returns,Missing,,,,15/08/2023 18:29,15/08/2023 18:30,15-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
def433e1-1c3e-4662-ade3-4e63bd0847ee,Inbound,Returns,Reverse Pickup Enquiry,Thanks to the customer support executive for his good support to make my trouble ease,,,15/08/2023 23:35,15/08/2023 23:36,15-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
9a950c98-45e2-4ef9-94d2-85772984ebcb,Inbound,Cancellation,Not Needed,,3ce40b30-e82a-4573-ab35-2bf6f52ea5f7,18/07/2023 22:49,14/08/2023 17:57,14/08/2023 18:28,14-Aug-23,GHAZIABAD,Furniture,8319,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
166f50ed-752b-4d79-b97b-d96e9a4dd068,Inbound,Returns,Reverse Pickup Enquiry,Still my issue is not resolved just iprove your resolution time as cleint did not wait for 4-5 days for the resolution.,9df52ca6-3ec2-4a9e-9ca2-8343a7eb54e1,01/08/2023 14:04,14/08/2023 11:03,14/08/2023 17:39,14-Aug-23,AHMEDABAD,Books & General merchandise,3999,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
36fb6ae8-9738-49df-aae2-9c938ba83d43,Outcall,Order Related,Delayed,,c03d3716-7009-4994-b72c-77f113365c2b,11/08/2023 07:21,14/08/2023 23:02,14/08/2023 23:21,14-Aug-23,NEW DELHI,LifeStyle,369,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
0feab897-c02a-4066-a9c4-bd4751838a3a,Inbound,Returns,Reverse Pickup Enquiry,Very bad service ,5fe4fba9-b1c2-4c34-a93e-d8690fc314ae,15/07/2023 19:45,14/08/2023 08:59,14/08/2023 09:00,14-Aug-23,ROBERTSGANJ,Home,3000,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
196cf4b9-c79a-4ad1-bc03-fec9262b6ef5,Inbound,Returns,Fraudulent User,,2855f338-4923-437e-858a-998e85de1c50,06/08/2023 22:55,14/08/2023 12:52,14/08/2023 12:59,14-Aug-23,KOLKATA,Books & General merchandise,358,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
290f9e3b-31be-4c54-a0aa-f75e79a879e7,Email,Order Related,Delayed,,9e752249-8c28-4172-8c90-5a66db25d633,07/08/2023 11:44,14/08/2023 12:37,14/08/2023 18:34,14-Aug-23,MUMBAI,Furniture,1124,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
f01bbdbf-6542-453c-a7ba-dc32fd5f55e5,Inbound,Order Related,Delayed,,,,14/08/2023 10:33,14/08/2023 10:35,14-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
804871d8-8e31-4194-bba8-b880a6148366,Inbound,Order Related,Priority delivery,Bad delevry time,,,14/08/2023 12:50,15/08/2023 11:29,15-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
72429571-8a41-4251-b8b8-c1fb1a29910c,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:30,14/08/2023 19:32,14-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
06e23ba8-48a0-466a-bc7f-50f60b7cfdb3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:28,15/08/2023 22:28,15-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
603b5cca-65da-4c75-ac4e-11cf1edac709,Inbound,Offers & Cashback,Affiliate Offers,,,,14/08/2023 14:17,14/08/2023 14:17,14-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
f596ab15-5657-46ed-bfde-017baa8fddc5,Inbound,Returns,Missing,,,,14/08/2023 15:48,14/08/2023 20:11,14-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
e6c62080-e8a6-49fc-a2da-589568d2a82e,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 16:45,14/08/2023 16:50,14-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
56d577ae-a8e1-43dd-92aa-0ad28282a3cb,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:28,14/08/2023 18:30,14-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
512b2315-2bf5-41a2-bdd1-f1eb7b62ec0a,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 18:31,15/08/2023 21:35,15-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,2
e582c961-0f42-4477-98fb-ee18e7d9b2b4,Inbound,Returns,Fraudulent User,Check the seller is sending original product or not,,,14/08/2023 23:06,14/08/2023 23:34,14-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
e24a64b8-0d25-40df-9e8c-64c49836197b,Inbound,Returns,Reverse Pickup Enquiry,nice way of talking,,,15/08/2023 10:05,15/08/2023 10:08,15-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
33654035-bae5-4247-a81b-069f43dd7bfe,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:36,15/08/2023 11:41,15-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
5d747bf6-04ff-4792-9364-4d0e9117bea4,Inbound,Returns,Reverse Pickup Enquiry,?? awesome,,,15/08/2023 11:51,15/08/2023 11:52,15-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
adca266f-ec7a-468c-ae8a-56d13de96c3f,Inbound,Returns,Reverse Pickup Enquiry,Ok size,,,15/08/2023 14:53,15/08/2023 14:53,15-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
a2003de9-5ec4-412d-a0b5-13f6ce9cd453,Outcall,Cancellation,Return cancellation,,,,15/08/2023 16:42,15/08/2023 18:31,15-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0bd83366-85bb-4430-a956-b83e9202b9b0,Inbound,Order Related,Priority delivery,Nice,,,15/08/2023 19:01,15/08/2023 19:10,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
b50c7406-60a2-48c9-9423-dbef46bb8977,Inbound,Order Related,Delayed,No complaints with executive he is nice and polite but your policy is worst I have called twice already and my product is not delivered and it's been 15days and no one called me regarding the delivery and when I contacted you people you are saying I denied the order seriously if I want to cancel it why would I pay for it and tried to cancel order and it is not letting me cancel the order better deliver the order or cancel the order with full refund,f0fa9cea-032d-4f29-b33f-c42dc76e8e33,31/07/2023 17:04,15/08/2023 06:01,15/08/2023 06:08,15-Aug-23,CHENNAI,Books & General merchandise,324,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
ea43b5ae-0e56-40ef-bae9-ca9e7182c1d8,Outcall,Order Related,Order status enquiry,,3ba3be37-f224-4b96-b0ca-24cdc1338e01,07/08/2023 06:55,14/08/2023 02:11,14/08/2023 05:07,14-Aug-23,SANDI,Mobile,15999,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
2649d8c0-7160-408b-b38d-e97a952fbf11,Inbound,Returns,Reverse Pickup Enquiry,Tnx. ,abe2569c-54e7-4599-a1b0-ec68fd00d332,04/08/2023 15:11,15/08/2023 17:53,15/08/2023 17:55,15-Aug-23,SURAT,Home Appliences,1349,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,4
6512c9b4-300d-487e-adb9-96c37d987e06,Inbound,Order Related,Delayed,,ec3d4797-456a-475c-a4b2-7edda184b442,11/08/2023 00:26,14/08/2023 10:53,14/08/2023 12:08,14-Aug-23,GUWAHATI,Books & General merchandise,275,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
ff6d05b3-2fd7-4fbd-ba9b-ac39e76327b3,Outcall,Returns,Missing,,ad1f0157-b16b-4621-933d-947847be95d6,07/08/2023 18:16,13/08/2023 16:12,15/08/2023 08:13,15-Aug-23,ARRAH,Home,193,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e3ddaa9c-8ac1-4ff2-8fad-6349432f0938,Inbound,Returns,Reverse Pickup Enquiry,,3891d943-ffe3-4be8-920d-7c6404eeb9e1,03/08/2023 10:23,13/08/2023 18:29,14/08/2023 07:41,14-Aug-23,SURAT,LifeStyle,524,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,3
c1fb7652-a6af-4b58-8f8c-fc882b74a65a,Inbound,Feedback,UnProfessional Behaviour,,e405fe41-9ec4-4bf8-9490-32a0683d5517,10/08/2023 09:27,14/08/2023 00:24,14/08/2023 00:25,14-Aug-23,SAHARSA,Electronics,249,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
5df63b29-9d55-47ee-97f6-94a79bcc0d1d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 07:43,14/08/2023 07:52,14-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
0bbb27da-69e8-4eb1-9816-00f034abe655,Inbound,Others,Call disconnected,Best ,,,14/08/2023 10:43,14/08/2023 13:52,14-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
960d8292-1c62-4f98-834d-e38cb6a1ef46,Inbound,Order Related,Seller Cancelled Order,  Kafi   ,,,14/08/2023 12:17,14/08/2023 12:44,14-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fa317c0c-aeb8-4fe9-9811-b2e785b6ca6f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:51,14/08/2023 18:09,14-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
b5e77e97-9438-4bdc-9b28-8bf302bc0738,Inbound,Order Related,Order status enquiry,,,,14/08/2023 14:56,14/08/2023 15:01,14-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,4
eebd4a85-6057-46fe-b92c-ceb66d965618,Inbound,Order Related,Delayed,,,,15/08/2023 12:13,15/08/2023 12:14,15-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
092f4867-7605-40f5-afee-a3febcf44114,Inbound,Offers & Cashback,Other Cashback,,,,14/08/2023 15:34,14/08/2023 23:06,14-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,3
c163fff4-c2d8-488c-84c8-b27fa30ba3bb,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 15:58,14/08/2023 16:00,14-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
db0ec1c2-18d6-49c3-b676-cd3d40198f2c,Inbound,Returns,Return request,there is no option to contact a executive who talks in Other please hire some employees who speaks Other so customers can express their grievances more clearly,,,14/08/2023 16:29,14/08/2023 16:43,14-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2c88cd89-e371-4235-a492-39c682e5c9e3,Inbound,Returns,Missing,,,,14/08/2023 18:47,14/08/2023 18:49,14-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
f34d3bad-ca9a-49f6-94a2-2a88224bc4eb,Inbound,Cancellation,Not Needed,Good ,,,15/08/2023 13:04,15/08/2023 13:11,15-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c2431bb9-56c5-448a-8172-5cc0b46748a4,Inbound,Returns,Return request,,,,14/08/2023 20:19,14/08/2023 20:23,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
483c0f6a-b854-452c-9ab2-ff41c429a0b6,Outcall,Returns,Wrong,Good work ,,,15/08/2023 07:48,15/08/2023 08:40,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
e697005c-bd39-4937-8dde-59a0a250b403,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 08:54,15/08/2023 09:55,15-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
6100afc7-7177-4a62-9ad9-8575fe8f600d,Inbound,Order Related,Delayed,,,,15/08/2023 09:17,15/08/2023 09:18,15-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
a53df71e-416f-471b-9b6a-fa7113408024,Inbound,Order Related,Seller Cancelled Order,Nazir hussain ,,,15/08/2023 09:51,15/08/2023 23:57,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
159d7a2b-f925-4c55-9459-05e3dd446701,Inbound,Order Related,Invoice request,,,,15/08/2023 11:10,15/08/2023 11:14,15-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
53ee2e41-d593-4d49-b838-37369f318635,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:59,15/08/2023 13:01,15-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,4
adce89d8-51ca-4e4e-82a5-0a9e8a625966,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,15/08/2023 12:44,15/08/2023 12:58,15-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
b6f94f96-c84c-49a9-b4d1-d78ee49b001d,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 14:12,15/08/2023 14:12,15-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,4
c556708e-95eb-453a-8cd2-f782e7c188c3,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:48,15/08/2023 16:52,15-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5c8a709f-7581-4ff1-8350-22c3a9dfe624,Inbound,Cancellation,Not Needed,,d98fa3e2-2cfb-4149-92c6-cfbe1801f935,05/08/2023 16:06,14/08/2023 16:16,14/08/2023 16:55,14-Aug-23,SAHARSA,LifeStyle,484,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
757edb8f-7747-43f7-b01d-158afe80c8ac,Inbound,Refund Related,Refund Related Issues,Good,73996ade-00f7-445c-93e9-d528647061f0,07/08/2023 08:17,15/08/2023 07:44,15/08/2023 15:40,15-Aug-23,BAIHAR,LifeStyle,145,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
41bdadf5-0cc9-41e8-ba36-2e28056499b0,Outcall,Cancellation,Return cancellation,,4bc535e0-0e6c-4d07-8e9f-57f4d388fdae,04/08/2023 23:40,14/08/2023 12:42,14/08/2023 12:48,14-Aug-23,LUCKNOW,Electronics,899,607,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
27c06f4c-d94a-4c00-b2cf-0f23f32d50d4,Inbound,Returns,Return request,Good support from excecutive,c6500b59-0e93-431b-977b-88604161a8a5,06/08/2023 21:54,14/08/2023 08:41,14/08/2023 08:46,14-Aug-23,THODUPUZHA,Books & General merchandise,441,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
75fd6a89-e4de-4829-aeba-aed79197cd64,Inbound,Order Related,Delayed,Okay ,4f406091-ed2d-4a0c-a9ce-896856dc0c47,09/08/2023 22:04,15/08/2023 17:03,15/08/2023 17:59,15-Aug-23,JAIPUR,Electronics,1237,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b2175228-f31e-4628-919f-ec61e89aaedd,Outcall,Cancellation,Not Needed,,acca3889-f500-4ef4-8ee7-eb0eb5e8767a,07/08/2023 13:08,15/08/2023 09:37,15/08/2023 18:26,15-Aug-23,SANGRUR,Mobile,31999,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
8479335f-cfb3-4446-834d-6b36b48b79e4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:06,14/08/2023 08:14,14-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
a2de8b7f-0d02-4203-8791-0e5574fe42ab,Inbound,Order Related,Delayed,,,,14/08/2023 10:49,14/08/2023 10:59,14-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,4
ccbca15e-fd9a-4016-b6f5-ee05d93bb4ab,Outcall,Order Related,Delayed,,,,15/08/2023 10:17,15/08/2023 10:19,15-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
590d0c56-1052-4a09-b0da-039aab0ef8d1,Inbound,Returns,Return request,,,,14/08/2023 15:03,14/08/2023 15:06,14-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
655f089b-696b-47cc-af8e-03885326d606,Inbound,Order Related,Installation/demo,Need to get service on priority basis as per the request,,,14/08/2023 13:47,14/08/2023 13:49,14-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
bf72ef05-797f-4dc9-b7fe-e69bbb4c2496,Inbound,Returns,Reverse Pickup Enquiry,Executive was good ,,,14/08/2023 13:24,14/08/2023 13:32,14-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
8c9f50fb-7d1c-41b4-bc90-112a46014261,Inbound,Offers & Cashback,Affiliate Offers,,,,14/08/2023 14:43,14/08/2023 14:44,14-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
3051c567-2b10-4337-95be-f4cfafd5b30f,Inbound,Returns,Missing,Good take to me,,,14/08/2023 20:01,14/08/2023 20:08,14-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
f2a32fad-3853-4182-83b4-ce7382196f6e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:06,15/08/2023 08:09,15-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
ced6a24b-9ec0-4a7c-b9ab-afec42c63985,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:39,15/08/2023 08:44,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
867cc935-f311-4adc-b57a-87bdb0c2f9c1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:45,15/08/2023 13:20,15-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
afd0d2a2-89aa-450e-9809-38847e7b2023,Inbound,Order Related,Order status enquiry,,,,15/08/2023 13:59,15/08/2023 14:32,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
0156eba1-8603-4ee9-88aa-9290a23c5e0f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:54,15/08/2023 15:38,15-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
f4970b00-ab9d-4fbc-b234-af331dfb22f3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:41,15/08/2023 19:45,15-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5cd84382-0bd0-4ec1-a410-b2fdb2238f01,Inbound,Order Related,Delayed,,f309bca5-7f00-43c1-b18e-5a562c8ad152,04/08/2023 21:51,15/08/2023 18:53,15/08/2023 18:54,15-Aug-23,BILASPUR,LifeStyle,639,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
6926f580-c3a0-4b2d-a774-4ff44204f523,Inbound,Order Related,Delayed,,fdb0b8ed-170d-47d0-bd91-8b90191f91e7,04/08/2023 22:57,14/08/2023 05:06,14/08/2023 05:07,14-Aug-23,Garoth,LifeStyle,679,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
04550065-f823-4a9b-b43b-75d63ecc4426,Inbound,Returns,Wrong,,c9199774-1d13-4bb6-8e7d-0160b8d9c898,02/08/2023 09:48,13/08/2023 15:26,14/08/2023 19:48,14-Aug-23,KOZHIKODE,Books & General merchandise,999,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
e51c2452-68cf-41a8-9652-6fbb112a3f0f,Email,Order Related,Delayed,,152c244b-1b5f-4389-9c3c-e724fd3edcd5,11/08/2023 09:35,14/08/2023 09:21,14/08/2023 09:21,14-Aug-23,AURANGABAD,Electronics,199,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c7b0ebbb-c07a-4727-86ff-850f83ac0410,Outcall,Returns,Return request,I am a regular customer of Shopzilla.. Plz ensure that every issue regarding order should be handled within 24 hour. 72 hours is too long... ,85a9305a-1cde-49f6-b4fa-96403012ace2,11/08/2023 05:54,15/08/2023 15:42,15/08/2023 16:07,15-Aug-23,SUNDARGARH,Electronics,999,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
5aaa7c4e-1cfb-4ab5-aef0-b572d8a9e914,Inbound,Returns,Reverse Pickup Enquiry,,b9cd04c6-dcd4-4f53-ab16-809f38a9c59d,01/08/2023 15:22,14/08/2023 09:01,14/08/2023 09:05,14-Aug-23,DEORIA,Books & General merchandise,799,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
eeef1b8b-0f3b-4f15-a69d-6b6e31834b41,Email,Returns,Fraudulent User,Good,ed389e45-54c4-4ede-a2a1-0a4ff12d342d,11/08/2023 14:16,14/08/2023 08:04,14/08/2023 08:08,14-Aug-23,JODHPUR,LifeStyle,20799,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
1a481738-3b35-415b-8585-477ac7ff06c9,Inbound,Order Related,Delayed,,7f8c656d-73a3-420d-8fbd-dc5aa4fee2c7,01/08/2023 11:51,14/08/2023 12:11,14/08/2023 12:11,14-Aug-23,PERNEM,Furniture,315,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e5100aa6-245e-45af-9235-e0cdcaf6373e,Inbound,Product Queries,Product Specific Information,The return fee was not shown in the product area.,,,14/08/2023 00:47,14/08/2023 15:57,14-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
a8555fc5-7a6f-4ca3-b369-0341fe6b047d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 07:56,14/08/2023 08:11,14-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
26d0849c-1066-488f-9744-40dc829734df,Outcall,Returns,Fraudulent User,,,,14/08/2023 11:00,14/08/2023 11:03,14-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
5dc0fe8e-15e6-4319-b766-782ad0ae08b0,Outcall,Returns,Return request,,,,14/08/2023 10:43,14/08/2023 10:47,14-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
6455453e-3c2e-4da5-b48c-90b7825e14e3,Inbound,Order Related,Delayed,Leat delivery ??,,,15/08/2023 10:43,15/08/2023 10:51,15-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2166045e-550c-4836-b1d2-9bab2b349681,Inbound,Order Related,General Enquiry,,,,14/08/2023 11:17,14/08/2023 11:22,14-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
c251a9bc-2477-4c50-b096-3e815f6df016,Inbound,Order Related,Installation/demo,Bahut achha ,,,14/08/2023 11:41,14/08/2023 11:43,14-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
35cf256c-0286-4ac6-ba4e-c921d757a7bb,Email,Feedback,UnProfessional Behaviour,,,,14/08/2023 12:45,14/08/2023 12:51,14-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
fbb96ba1-5e08-470b-9138-7c76e0ee9f8a,Outcall,Cancellation,Not Needed,Delivery boy backwash h Shopzilla ke I am not happy I love SuperBuy I hat you Shopzilla ,,,14/08/2023 14:45,14/08/2023 14:55,14-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
9c3eab9c-d421-4070-834d-4d91215982d7,Outcall,Feedback,UnProfessional Behaviour,??,,,14/08/2023 13:07,14/08/2023 13:09,14-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
5d14df3f-c296-44ef-92e6-896725b97130,Inbound,Returns,Reverse Pickup Enquiry,The process of cancellation and refund of the item I have ordered is highly unreliable. After acceptance of return they cancelled the cancellation and refund request by their own and without intimation. This consumes time and creative unfair atmosphere.,,,14/08/2023 13:35,14/08/2023 14:10,14-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
85798a32-e7a2-455c-bc8e-37bd95a894ed,Inbound,Returns,Reverse Pickup Enquiry,Keep it up,,,14/08/2023 15:32,14/08/2023 17:33,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
d224b69b-56f3-4ab9-817c-84acc2e66945,Outcall,Returns,Return request,,,,14/08/2023 16:31,14/08/2023 16:42,14-Aug-23,,,,980,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
6ff19d1f-f2b1-47af-bcc2-533d4e3ac3d3,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:58,14/08/2023 18:00,14-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
b9ff7608-12b2-4734-b88b-f5b91b748fe3,Inbound,Returns,Wrong,,,,14/08/2023 18:55,14/08/2023 19:01,14-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
2cf8a33c-3af4-44ab-be0c-287012541d58,Inbound,Order Related,Delayed,,,,14/08/2023 21:10,15/08/2023 00:41,15-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
64bb749b-034e-4f42-af88-a0f8081438c3,Inbound,Returns,Reverse Pickup Enquiry,Customer support is very good     Thank you so much ??,,,15/08/2023 00:58,15/08/2023 01:12,15-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
75074adc-73c0-464e-adcb-e7720b5ad212,Inbound,Order Related,Installation/demo,,,,15/08/2023 00:57,15/08/2023 07:05,15-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
90e8c954-ef06-4e79-a043-3d2a47f77d5e,Inbound,Refund Related,Refund Enquiry,I andarstand my problem in one call only he solve my problem in one call only very excellent very good service ?? I like it ????,,,15/08/2023 07:50,15/08/2023 07:53,15-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
c80d9ed2-2a29-4fda-b5ad-f43d950e03ba,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 09:40,15/08/2023 18:26,15-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
2df40982-4f9c-4c57-ad0d-da965453081b,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 13:25,15/08/2023 16:36,15-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
9a51fbd3-247a-4948-9903-d211e5a5740f,Email,Refund Related,Refund Related Issues,,,,15/08/2023 14:39,15/08/2023 14:41,15-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
fb2e0d1e-7ce9-4763-ac6d-ccf3e693a1d7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:29,15/08/2023 19:29,15-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,2
ef62e08f-6c30-449a-b663-f706ab81b087,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 16:24,15/08/2023 16:25,15-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
89977906-46eb-4519-b5c2-f65202e465cf,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support ??,,,15/08/2023 16:38,15/08/2023 17:44,15-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
6907246b-0be1-4a79-a523-05f37c199db6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:03,15/08/2023 18:06,15-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
fd407134-210f-429b-a49c-13baad6cb14b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:55,15/08/2023 21:57,15-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
00a90e76-1587-464a-bfd1-b1e8b2ace1ea,Inbound,Order Related,Order status enquiry,Badiya bat kiya sar ji ne ,,,15/08/2023 21:58,15/08/2023 22:04,15-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
88c51c3b-6ea1-443f-b2da-42cbbd37f01b,Inbound,Others,Others,,46fb3b03-0677-4530-809a-dd1e90850c27,17/06/2023 15:57,14/08/2023 18:30,14/08/2023 18:53,14-Aug-23,HOSUR,Electronics,16990,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
7c8c7bc2-147a-4530-a550-ad66c465e2c6,Outcall,Returns,Fraudulent User,Great job,5ef06470-fd54-4e3b-ae1e-2c8a2019b82c,07/08/2023 17:47,13/08/2023 18:28,14/08/2023 09:25,14-Aug-23,SADAT,Books & General merchandise,430,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
f6e3d92c-5d04-4a7c-8335-29658edee524,Inbound,Order Related,Delayed,,3b68580e-2e57-4117-9595-157cd17338d8,12/08/2023 01:37,14/08/2023 17:10,14/08/2023 17:12,14-Aug-23,KOLKATTA,Books & General merchandise,129,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,2
a9959fb6-81fd-45a3-a35e-08e32ac5532f,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 02:25,14/08/2023 07:08,14-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
b8543bf2-6f2a-49c8-867d-8bcefe3f16fa,Inbound,Returns,Return request,??? ?? ?? ???? ??? ??? ???????? ???? ??? ?? ???? ???? ??????? ?? ?? ,,,14/08/2023 15:32,14/08/2023 16:02,14-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
ee28b331-6796-4079-a0d9-ff5a97af7089,Inbound,Returns,Reverse Pickup Enquiry,it was very nice well spoken ,,,14/08/2023 16:14,14/08/2023 16:23,14-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
2bf885ca-b2be-43ea-8767-04528e9ec268,Inbound,Returns,Return request,,,,14/08/2023 16:45,14/08/2023 16:46,14-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
6ab1aa57-0377-46e7-a29f-c12340bce6a7,Inbound,Returns,Reverse Pickup Enquiry,Nice operator for you,,,15/08/2023 19:58,15/08/2023 19:59,15-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
d7909cdb-d91d-462b-ad8b-f0140a0667e9,Inbound,Order Related,Order status enquiry,,,,14/08/2023 18:46,14/08/2023 18:50,14-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
fa28b9e1-fb13-4fe0-8310-9e03b2b1c21f,Inbound,Feedback,UnProfessional Behaviour,Sarthak was quite helpful in answering the queries but Shopzilla should take more responsibility for the product deliveries. There's no point in selling products if you cannot deliver on time.,,,14/08/2023 18:54,14/08/2023 18:54,14-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5dfeca61-870e-42db-9eaf-a77d90806d1c,Inbound,Order Related,Order status enquiry,She herself disconnected my call ,,,14/08/2023 22:09,14/08/2023 22:12,14-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
bbbacaf2-f160-45cd-9bfe-028e22a4ef0d,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 09:01,15/08/2023 09:10,15-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
e38aacef-056a-444d-aaf0-013ddda3c1b7,Inbound,Payments related,Payment related Queries,,,,15/08/2023 11:50,15/08/2023 17:19,15-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,4
28b2ad73-11e4-4848-a027-b32f374ba899,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 13:06,15/08/2023 13:38,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
f861ade6-deeb-44ac-ad38-b363923badc2,Inbound,Order Related,Delayed,,,,15/08/2023 13:17,15/08/2023 13:18,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
bbfebc93-410e-464f-8173-dc1b39ab4c3e,Inbound,Order Related,Order status enquiry,,,,15/08/2023 15:24,15/08/2023 19:50,15-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
11821c73-156a-4afa-8057-52499486a8c3,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ??,,,15/08/2023 16:02,15/08/2023 16:10,15-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
e0401390-0d07-41d1-954e-50ab34b80a1e,Inbound,Returns,Reverse Pickup Enquiry,Improve everything related to customer ,,,15/08/2023 17:58,15/08/2023 18:17,15-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
d502716f-6bc1-42b8-8f83-4f092f5ac082,Inbound,Cancellation,Not Needed,,,,15/08/2023 21:58,15/08/2023 21:59,15-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
c182cb76-67b1-4251-a4b6-e61b6f0a68ec,Email,Returns,Reverse Pickup Enquiry,,b5a45f87-8dad-49b8-ae47-793525091e49,18/07/2023 18:00,14/08/2023 09:09,14/08/2023 09:12,14-Aug-23,VARANASI,LifeStyle,2658,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
51e23374-2494-414f-a0bc-9ed94e2f50e0,Inbound,Order Related,Order status enquiry,,dc9aaa73-8c7e-4923-a4e0-a57025b110b3,11/08/2023 11:09,15/08/2023 08:12,15/08/2023 09:35,15-Aug-23,ANAND,Mobile,29999,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,3
c9a587c7-a901-4280-9ed2-d0b672513fd5,Inbound,Refund Related,Refund Enquiry,,e2642936-4d0f-4dc0-b4e2-d78b46edf8cd,22/07/2023 16:27,14/08/2023 16:43,14/08/2023 16:49,14-Aug-23,ERNAKULAM,Home,565,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
b98a21bf-d639-414a-bd8f-a38e8ebf19d1,Inbound,Refund Related,Refund Related Issues,,7b53dbce-137f-4306-b6c3-4451fd299e03,11/08/2023 10:22,14/08/2023 15:26,14/08/2023 15:28,14-Aug-23,PUNE,Home,100,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
7315b619-f531-4847-9e68-8ca747753901,Inbound,Order Related,Order status enquiry,,3d84d48e-8e4a-4e4a-ac41-5e3b4b2fde81,25/07/2023 14:08,15/08/2023 14:26,15/08/2023 14:28,15-Aug-23,MAINPURI,Books & General merchandise,449,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
fc6c0e8b-f6ca-44ed-93c6-b108479e65cf,Inbound,Refund Related,Refund Related Issues,,14421642-deea-4167-8bb1-4a47e6b1b5b1,08/05/2023 12:54,14/08/2023 17:14,14/08/2023 17:17,14-Aug-23,KHAGARIA,Electronics,1099,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
2721e0d7-49c9-406a-ab45-47d9fc260ce6,Inbound,Returns,Return request,Keep your service best,,,14/08/2023 09:36,14/08/2023 09:41,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
69f1a6c7-be0a-4273-8cfa-a131ad79a0eb,Outcall,Order Related,Delayed,,,,14/08/2023 10:11,14/08/2023 10:13,14-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
ab73a4b7-8b48-46de-a6ea-3e16742ddcf5,Inbound,Order Related,Invoice request,"Many time after delivered the product,I got issue within 2 -3 months in manufacturing defects.    So before selecting the product on your website first confirm the product manufacturing.",,,14/08/2023 10:48,14/08/2023 10:53,14-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
f3861f99-c50e-46e1-8f1b-0b01e876d2ce,Inbound,Returns,Fraudulent User,,,,14/08/2023 10:55,14/08/2023 18:48,14-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
3a4ce985-a519-4c4c-9321-a9abb2979783,Outcall,Returns,Reverse Pickup Enquiry,Awesome ,,,14/08/2023 12:15,14/08/2023 12:19,14-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
580334aa-5860-4a06-a134-97a6eda64a02,Inbound,Order Related,Delayed,,,,14/08/2023 14:57,14/08/2023 14:59,14-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,4
0661febd-6038-432d-a827-f9e7404465a0,Inbound,Returns,Return request,,,,14/08/2023 17:16,14/08/2023 20:16,14-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
4ca9c0e2-03cd-4dca-a206-41897e751e36,Inbound,Returns,Return request,No,,,14/08/2023 17:24,14/08/2023 17:27,14-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
1aaab352-09de-43bb-b472-d2a8fb046f13,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 17:25,14/08/2023 20:53,14-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,1
686d4cd4-ef91-4a19-8947-0567ff53faa5,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:43,14/08/2023 18:43,14-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
87959fb3-907d-4cde-bd54-645b9fa14bb6,Inbound,Returns,Fraudulent User,,,,14/08/2023 21:33,14/08/2023 21:36,14-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
64cec18e-8166-4693-a51b-7a2c9949270c,Inbound,Offers & Cashback,Other Cashback,,,,14/08/2023 21:09,14/08/2023 21:34,14-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
2e7373b1-5871-43d4-837f-58864e359e96,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 09:53,15/08/2023 16:25,15-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
2d12efa2-70a6-4d5f-b050-e827d423f3b7,Inbound,Returns,Missing,"Well done team Shopzilla...tnx for the support, hope my issue would be resolved...",,,15/08/2023 10:58,15/08/2023 11:03,15-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
6b31a13f-0c54-44da-9e33-88ec909d9fe2,Inbound,Cancellation,Return cancellation,Nice response ,,,15/08/2023 12:59,15/08/2023 13:10,15-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
c12d25da-2705-4823-9970-5c981d7097f0,Inbound,Returns,Damaged,,,,15/08/2023 17:19,15/08/2023 17:21,15-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
349daf1e-013f-49e2-b0e2-f0834448ecf0,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:52,15/08/2023 19:03,15-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
c8279f9f-8ac6-4277-b520-ebef5a46df75,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 19:07,15/08/2023 19:10,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
986f4a00-4173-4e58-b8a5-c123899b7ba3,Inbound,Order Related,Order status enquiry,,,,15/08/2023 23:18,15/08/2023 23:19,15-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
f935b38f-330a-475e-a528-bc11b4070a14,Inbound,Order Related,Priority delivery,,7161934e-50f0-4e18-afe2-3e8d4befddf9,08/08/2023 08:19,15/08/2023 22:11,15/08/2023 22:14,15-Aug-23,SALEM,Books & General merchandise,688,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
0483e50c-19b7-468f-883e-f62f4fca864c,Inbound,Refund Related,Refund Enquiry,,69c2b387-ccd8-4c02-a632-3ed05bb22868,09/08/2023 22:57,14/08/2023 16:24,14/08/2023 16:25,14-Aug-23,KANPUR,LifeStyle,678,,Megan Preston,Emily Yamashita,John Smith,>90,Split,1
c19392ee-d092-48ff-8a92-43ac6546099b,Inbound,Order Related,Delayed,,225c5eb9-7b23-4101-a286-e2b5c1ca7176,09/08/2023 12:08,14/08/2023 19:34,14/08/2023 19:35,14-Aug-23,KOTPUTLI,Electronics,212,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
fbb10184-d738-4fbc-94ba-9e2a42ad4187,Inbound,Refund Related,Refund Related Issues,,746f63b7-22fa-44e6-bceb-6fa3a029a053,24/02/2023 20:06,14/08/2023 12:11,14/08/2023 12:13,14-Aug-23,PATNA,Electronics,2099,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
86fc21e6-161c-4571-b893-4c4650d4a659,Inbound,Returns,Reverse Pickup Enquiry,Provide genuine and good quality items only on Shopzilla. ,,,14/08/2023 06:05,14/08/2023 06:12,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
25b08916-661c-491f-9fa5-94e6ba381116,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 07:35,14/08/2023 07:36,14-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
4576bbda-9e0c-429a-bb19-5910259a85d6,Inbound,Returns,Wrong,,,,15/08/2023 09:31,15/08/2023 10:35,15-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,4
26e00102-235b-4971-a22f-1942eefb8e87,Outcall,Returns,Return request,,,,14/08/2023 13:34,14/08/2023 13:35,14-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
9c544c87-6a55-42a0-a49a-1cf872eaa5f1,Inbound,Order Related,Order status enquiry,Net of speach High ,,,14/08/2023 14:09,14/08/2023 14:11,14-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
e656a013-8246-4a4d-ad77-9ec828d21244,Inbound,Order Related,Order status enquiry,Nice,,,15/08/2023 10:35,15/08/2023 10:36,15-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
be89c734-36f1-4267-99c3-beaad8ba9231,Inbound,Returns,Reverse Pickup Enquiry,Customer care immediately reaching ,,,14/08/2023 22:50,15/08/2023 09:16,15-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
ec7abacf-a16b-4002-879b-3aaa3fe1e296,Inbound,Order Related,Invoice request,Varigood ,,,15/08/2023 07:28,15/08/2023 08:00,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
82e86714-8f20-4108-a995-56789b1e5a7c,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,15/08/2023 10:06,15/08/2023 10:06,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
87b78d38-f181-4a0f-bc85-0dbaa86607d1,Inbound,Order Related,Priority delivery,Thank you for guidance ,,,15/08/2023 10:24,15/08/2023 10:26,15-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6c5bfb33-6e27-43d8-a7cd-8cb4c88469f0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:31,15/08/2023 16:33,15-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
4ceaf272-ec1c-469b-b71c-fa5b62b8d6b2,Outcall,Returns,Service Centres Related,,,,15/08/2023 11:30,15/08/2023 11:34,15-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
dc81bc66-a9b6-4995-81c0-67edc851cf07,Inbound,App/website,Issues with Shopzilla App,,,,15/08/2023 15:21,15/08/2023 15:22,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
c4bdec89-c933-4093-8e1a-99712cbe4271,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 16:24,15/08/2023 16:25,15-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5ab01b5f-154a-4878-a640-9ca6f37cfb62,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:45,15/08/2023 17:52,15-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
69c9a113-8ed6-494c-8fe5-e90e582bc5f4,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 18:22,15/08/2023 18:23,15-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
8680d1e9-5b66-4d04-8f5d-90cb8e202883,Inbound,Returns,Reverse Pickup Enquiry,Haunted experience ,,,15/08/2023 18:29,15/08/2023 19:07,15-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
a2fa517f-8566-456f-92f2-bb8ae8051ce4,Inbound,Returns,Return request,Over all ce was very nice and easy to understand ,,,15/08/2023 21:59,15/08/2023 22:23,15-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a0fb618f-4ddf-4289-a47b-e9380b88211f,Inbound,Refund Related,Refund Enquiry,,e91ee0c2-42eb-4d69-a8a5-e16ccf030606,02/08/2023 17:40,14/08/2023 08:56,14/08/2023 09:01,14-Aug-23,INDORE,LifeStyle,199,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
483af5d3-25f8-4e5f-b3a4-c9478e9bdc35,Inbound,Returns,Fraudulent User,,633cf568-dd1b-4673-9fdb-f736c6591b67,08/08/2023 10:54,13/08/2023 10:37,14/08/2023 12:49,14-Aug-23,Birbhum,Books & General merchandise,70,,David Smith,Nathan Patel,John Smith,>90,Split,4
65562f68-0e72-4915-9539-438460337d56,Outcall,Returns,Return request,,153e9cfc-63d3-44eb-9709-ffc9ecf597ee,31/07/2023 18:22,15/08/2023 13:10,15/08/2023 13:13,15-Aug-23,TARIKERE,Electronics,689,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
4d976d9d-bb6f-4c51-b206-e696267b7866,Inbound,Returns,Reverse Pickup Enquiry,,395b1a28-538a-4d64-9735-34ccc1f7454c,10/08/2023 01:51,14/08/2023 12:20,14/08/2023 12:21,14-Aug-23,CHENNAI,Electronics,2499,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
86037f1d-ee3d-4b6d-aca3-815791848b23,Inbound,Order Related,Order status enquiry,Not supportive,f7024448-6ba0-4a23-b1bb-4f8cef7ba709,09/08/2023 12:56,14/08/2023 16:36,14/08/2023 16:37,14-Aug-23,NEW DELHI,LifeStyle,449,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
faef718a-17b1-4ada-a5c3-2d494b63f300,Inbound,Returns,Wrong,Good performance,6ae802a5-1fa1-4764-8e91-db90304496a9,11/08/2023 19:52,13/08/2023 23:02,14/08/2023 10:17,14-Aug-23,NEW DELHI,Electronics,2999,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
cec9bc8c-597b-49d0-a1df-de4bda26f134,Inbound,Returns,Fraudulent User,Good behavior ,5273c3ea-7064-4a52-a067-4daac2da0ed6,09/08/2023 10:17,13/08/2023 20:38,14/08/2023 07:37,14-Aug-23,BHUBANESWAR,Books & General merchandise,85,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4b5e1903-544c-471f-981a-81d2678565e6,Inbound,Returns,Fraudulent User,,de63e5b5-4e5f-43b8-9700-002a034b75c4,12/08/2023 09:54,14/08/2023 19:57,14/08/2023 19:59,14-Aug-23,DURGAPUR,LifeStyle,2909,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
658eba87-a787-4b01-baf9-9e87a09ceb53,Inbound,Order Related,Installation/demo,,,,14/08/2023 10:14,14/08/2023 10:46,14-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
7af60f2f-9798-40f8-854d-db2c33cb2ac4,Inbound,Returns,Fraudulent User,,,,14/08/2023 12:03,14/08/2023 17:09,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
e9c17c6b-6d36-456f-8c55-77c5e83e01b6,Inbound,Returns,Fraudulent User,,,,14/08/2023 13:17,14/08/2023 13:21,14-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
efa04f2a-be7c-4966-8486-bf6abe9ddcc9,Inbound,Returns,Fraudulent User,Very good nice problem solve ,,,14/08/2023 16:40,14/08/2023 16:41,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
58b5956d-d25e-4e66-bb82-2399e27ec8e8,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:58,15/08/2023 16:21,15-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
6fc7bb52-45fe-4d88-ba78-338e9e074a08,Inbound,Shopzilla Related,Shopzilla Rewards,,,,15/08/2023 00:14,15/08/2023 02:11,15-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
ed1842d0-5c4d-4255-a802-18e747cea4f4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 00:27,15/08/2023 14:45,15-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
fc98ec81-20c1-4b21-89de-b221900d2d95,Inbound,Returns,Service Centres Related,VeruY bad response,,,15/08/2023 09:57,15/08/2023 10:12,15-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
594adbec-2086-4537-b24b-78203b0da17a,Inbound,Feedback,UnProfessional Behaviour,Very good ,,,15/08/2023 10:10,15/08/2023 10:11,15-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
fb69a4da-0fe3-4f34-af40-7dc8cd509387,Inbound,Returns,Reverse Pickup Enquiry,Nice behave ,,,15/08/2023 10:59,15/08/2023 11:00,15-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
8791032a-267d-47e1-b881-65997061768a,Inbound,Order Related,Order status enquiry,Excellent job ,,,15/08/2023 16:12,15/08/2023 16:30,15-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
8da421b3-581d-4c20-b684-3cf0b4c8a5fe,Inbound,Returns,Reverse Pickup Enquiry,The agent was really very polite. Big Appreciation for the customer handling and communication.,,,15/08/2023 15:44,15/08/2023 15:45,15-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
d55f1660-56e1-4931-943b-20990674bc18,Inbound,Order Related,Priority delivery,Replacement is happening in 20 days that is worst ,b7877f77-f16e-45ef-a599-8586a5ba4a31,01/08/2023 23:46,15/08/2023 10:44,15/08/2023 12:14,15-Aug-23,NAVI MUMBAI,Electronics,999,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
a248fd0e-76b3-418f-844b-ba3ee987ddda,Inbound,Cancellation,Not Needed,,22c422af-37f9-49d1-a5c3-e294131f8bbb,11/08/2023 16:17,14/08/2023 09:51,14/08/2023 11:08,14-Aug-23,VADODARA,Electronics,1199,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
1b690844-917d-40ef-9d82-b97798090054,Inbound,Returns,Reverse Pickup Enquiry,Please resolve issues immediately as soon as possible ,24b0dc3c-6ff5-47fd-ba02-1b4f045cf908,08/08/2023 09:31,15/08/2023 07:20,15/08/2023 07:21,15-Aug-23,BARAMATI,LifeStyle,435,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,3
a71552c0-35dd-45c9-bf91-7e3c57ed3323,Inbound,Returns,Reverse Pickup Enquiry,,8383f9c4-374f-4218-b12f-71e0a34e0e43,06/08/2023 12:51,14/08/2023 16:56,14/08/2023 23:02,14-Aug-23,LUCKNOW,LifeStyle,479,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,2
d2cd8155-ff8e-4286-9cc0-22a15ef3160f,Inbound,Returns,Fraudulent User,"Shopzilla need to improve the delivery service as I had to contact customer support to report missing items in the delivery third time in a row.Last three orders got atleast one item missing in it. This is truly not professional at all.This time I ordered three 5kg atta, executive attempted delivery of 1 5kg atta instead of 3",b58196c5-6355-41fc-b1c1-8696f5ca2b9e,07/08/2023 07:40,12/08/2023 17:36,15/08/2023 16:36,15-Aug-23,TRIVANDRUM,Books & General merchandise,211,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
4bc63524-6668-48a7-b012-716cb81af1cf,Inbound,Cancellation,Not Needed,,35d1e42d-4cca-40ee-aa91-c01dbaa0e29c,10/08/2023 08:38,14/08/2023 20:17,14/08/2023 20:25,14-Aug-23,RANCHI,Mobile,12499,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
81ede772-39ef-45d8-a55a-d3a2614c5bf6,Inbound,Returns,Wrong,Excellent ,29f094a3-ed70-4bb1-86ce-37f2031156b8,03/08/2023 03:08,14/08/2023 00:23,14/08/2023 00:47,14-Aug-23,AHMEDABAD,Books & General merchandise,841,,James Williams,Brayden Wong,John Smith,>90,Evening,5
8f88d183-2e07-493f-af08-cbd7d6a83aa8,Inbound,Order Related,Order status enquiry,,,,14/08/2023 17:15,14/08/2023 19:01,14-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0d022c9e-e6cb-4af7-b3f1-47dd9c1019c8,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 10:16,14/08/2023 10:17,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
6e012cf9-ec58-441f-8419-fc7ea4cebd73,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:40,14/08/2023 10:51,14-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
14310096-f1af-430c-b03e-d696d8be3c9a,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:27,14/08/2023 11:51,14-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
9ed32a0b-a595-4028-8757-c029187de400,Inbound,Returns,Reverse Pickup Enquiry,Thank u Shopzilla,,,14/08/2023 11:32,14/08/2023 11:33,14-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d7da484b-1866-487d-aec8-e60be453d93b,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 12:07,14/08/2023 12:26,14-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,2
6f0d45a6-aae7-464b-ae0c-f62c0b8c8b9f,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:22,14/08/2023 16:48,14-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,4
707e018c-5997-44e0-b987-d56d2758f217,Inbound,Product Queries,Product Specific Information,She is very cute give her promotion ,,,14/08/2023 17:12,14/08/2023 17:13,14-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
007ac194-9a0e-4c29-906a-9915149ab0b2,Inbound,Order Related,Installation/demo,,,,14/08/2023 17:15,14/08/2023 17:19,14-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
859fa262-df03-49a1-908f-f92c4284cd93,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:19,14/08/2023 17:22,14-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f6c4f85d-4b56-4e01-b3c9-8980d449b9d2,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,14/08/2023 20:00,14/08/2023 20:01,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
795dfa86-f02a-4519-b13d-de7bfcc47780,Outcall,Order Related,Installation/demo,,,,14/08/2023 20:02,15/08/2023 00:41,15-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
d20345b2-6cdb-4830-8aef-83b3943047a4,Inbound,Returns,Return request,,,,14/08/2023 20:10,14/08/2023 21:38,14-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
13d517c6-3f9c-46fd-8482-bfa4883865b3,Outcall,Returns,Reverse Pickup Enquiry,"Thank you ,hota hai ",,,15/08/2023 16:25,15/08/2023 16:34,15-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
daef5bb0-7289-47c1-88e2-aa09f36075df,Outcall,Order Related,Order status enquiry,,,,15/08/2023 21:14,15/08/2023 21:19,15-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
7499c9e4-f31d-444c-9297-83f38959ae43,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 20:33,15/08/2023 20:35,15-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
89904ab3-36cd-4e6b-9844-71232edba5f7,Email,Order Related,Delayed,I would like to inform you that your service is very poor..It is very disappointing .I am not suggesting any one to go and buy any product from the Shopzilla..I am facing issue related to grocery product since one month still my product has been not delivered and my amount is  stucked.Very Bad experiences..Now either resolve my issue on immediate basis otherwise I will just raise the complain.. ,99f3a19d-ca4c-4335-9bbe-7c74e4f14c39,14/07/2023 22:30,15/08/2023 16:19,15/08/2023 16:33,15-Aug-23,MADHUBANI,Books & General merchandise,90,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
21984d52-bc48-4f72-b9a3-d2b67762a4b8,Outcall,Order Related,Delayed,,ec6ad804-1af2-49d8-8243-665e39a0f83f,01/08/2023 02:25,15/08/2023 21:16,15/08/2023 21:19,15-Aug-23,RAJOURI,Books & General merchandise,180,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
b4d931e8-0433-48ff-bbab-b57a0887ae49,Inbound,Order Related,Delayed,,a6aaa130-22ca-46c5-8163-81bdd52c4641,08/08/2023 12:58,15/08/2023 07:22,15/08/2023 07:23,15-Aug-23,AZAMGARH,Electronics,999,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
fd356642-7207-44f7-bd34-21e5c707d943,Inbound,Returns,Return request,,58fc5426-8e37-40d5-86b1-c7250a3b5e4a,08/08/2023 14:33,15/08/2023 20:44,15/08/2023 20:46,15-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,2389,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
8548d36e-4931-48d2-8141-1fe0fa5d8713,Outcall,Shopzilla Related,Signup Issues,,,,10/08/2023 18:23,14/08/2023 16:49,14-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
11600613-a6e8-48e4-b2e8-25d772186cd2,Inbound,Order Related,Delayed,,4a84e36b-a03f-40d2-8eea-b5ba2f75712f,08/08/2023 01:24,14/08/2023 22:08,14/08/2023 22:10,14-Aug-23,ZIRAKPUR,Books & General merchandise,222,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
fed21259-e1ed-4d21-a7d3-b30a9d56ce18,Inbound,Returns,Return request,,5e9b5ff8-a456-4233-9c8e-d46e3762715c,09/08/2023 01:12,15/08/2023 16:19,15/08/2023 19:18,15-Aug-23,GHAZIABAD,Electronics,899,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,4
dfcb187f-2801-42d4-94b0-17bc286b9037,Inbound,Order Related,Seller Cancelled Order,,8db3b66b-5eae-4737-b653-158b6d6eac18,07/08/2023 22:19,12/08/2023 17:19,14/08/2023 08:55,14-Aug-23,BELPAHAR,Mobile,20999,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
8e17a4d2-aa16-48e8-91d2-dd3ed0b7cd73,Outcall,Returns,Reverse Pickup Enquiry,Very poor service may  call disconnect acceleration dex but not again agent.....,132a7c20-5cbe-4ab3-b053-09ff5c501a4a,05/08/2023 18:09,13/08/2023 00:57,14/08/2023 04:46,14-Aug-23,VADODARA,LifeStyle,299,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
e8bffb5d-0e0e-4396-a680-fc8be9042122,Inbound,Returns,Reverse Pickup Enquiry,,dd0dbee8-fb55-429b-a78d-87b606fc1526,11/08/2023 20:00,15/08/2023 09:52,15/08/2023 13:35,15-Aug-23,LUCKNOW,Books & General merchandise,228,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
7cba5d54-13f5-4e15-9867-6017fd904344,Outcall,Refund Related,Refund Enquiry,The app keeps showing refund cancelled and doesn't show proper status. ,,,14/08/2023 13:44,14/08/2023 13:47,14-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
3af5caae-5788-49d9-b486-a9cbb37c0add,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,14/08/2023 18:57,14/08/2023 18:59,14-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
835c66b8-6916-48e1-a51a-1370f8e79e71,Inbound,Order Related,Installation/demo,Issue with connection after 30 min using automaticly turn off then after 10 to 15 sec turn on .Same issue phasing in my laptop also When I told your executive then he don't know in this type of case process knowledge ,,,14/08/2023 22:26,14/08/2023 22:27,14-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,1
668e56bc-6343-48e0-b5a3-e7d78a4105ca,Inbound,Others,Call back request,,,,15/08/2023 07:27,15/08/2023 09:10,15-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
dd29c664-f062-4e63-8246-6862f9063ff9,Inbound,Returns,Return request,,,,15/08/2023 09:41,15/08/2023 09:42,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
c68723ad-368d-4295-ba79-b663194f05a5,Inbound,Returns,Return request,,,,15/08/2023 10:06,15/08/2023 10:07,15-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
f2a553c8-c9a0-4827-a8c5-5ebdfe8de2c7,Inbound,Returns,Return request,The customer service representative gave a good response.and gratitude to Shopzilla for its prompt response ,,,15/08/2023 12:02,15/08/2023 12:13,15-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
7529b15a-9bfb-4157-96a3-10c6637073ef,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 14:03,15/08/2023 14:07,15-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
316f7acb-2c57-45dd-83d0-ea5d8abaca55,Outcall,Returns,Reverse Pickup Enquiry,Very nice ,,,15/08/2023 14:18,15/08/2023 14:30,15-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
42f81330-4288-4bab-a8a7-0a0a17e9cbe3,Inbound,Order Related,Delayed,,,,15/08/2023 16:06,15/08/2023 16:21,15-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
ac02c1ba-6fc7-4a27-8e7f-fc44d80d1332,Email,Order Related,Delayed,I am facing worst experience with you guys. It闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been 4 days and I am not able receive my ordered item till now. There is no solution with you guys. ,452e043f-4f84-4f45-9758-31d5aeb9b472,09/08/2023 05:38,14/08/2023 14:55,14/08/2023 21:30,14-Aug-23,NEW DELHI,Mobile,99999,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
6db217dc-6e14-4ec5-aa37-360315b1f97e,Inbound,Returns,Service Centres Related,?????? ?? ?? ?? ??,86df4252-a06f-4c71-9cde-e6580240ef03,07/08/2023 18:07,14/08/2023 12:50,14/08/2023 19:01,14-Aug-23,SIDHI,Electronics,1599,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
ddf6c338-45be-4ebd-9073-a885e8213941,Inbound,Cancellation,Not Needed,,950c147b-bf57-4668-a5f7-c2958ca4a142,11/08/2023 10:09,15/08/2023 10:12,15/08/2023 10:15,15-Aug-23,SANGAMNER,Books & General merchandise,314,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
cc1882d0-3309-4ecc-a3e9-307acf1cea72,Outcall,Refund Related,Refund Enquiry,,4b05d96e-a243-4e70-a6b8-99e99a11ae11,09/08/2023 08:58,14/08/2023 08:50,14/08/2023 12:37,14-Aug-23,TALCHER,LifeStyle,2899,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
d9adb2ea-933e-405e-a7a7-14314feebc4d,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 06:15,14/08/2023 07:06,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
eba3cf61-7ea2-4ffe-96d6-28aad9eb652a,Inbound,Returns,Reverse Pickup Enquiry,  language as customer support ,,,14/08/2023 08:19,14/08/2023 08:33,14-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7b63b980-a112-4f82-95c6-e3731d611578,Inbound,Feedback,UnProfessional Behaviour,Best experience ,,,14/08/2023 10:10,14/08/2023 10:25,14-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
1068741d-55cd-4bfe-ade2-478b906dfc5e,Inbound,Product Queries,Product Specific Information,I am satisfied ,,,14/08/2023 11:30,14/08/2023 11:33,14-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
aa115ff4-0d56-4d03-8341-bb2aa5fee5b9,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:38,14/08/2023 11:38,14-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
c99084de-35fb-432d-894a-63e633e57289,Outcall,Order Related,Invoice request,Very good service.,,,14/08/2023 23:53,15/08/2023 08:10,15-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ed131f20-abd5-4bfd-98f0-b8705dfb4203,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:28,15/08/2023 06:28,15-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
324eee26-511f-4bce-adb6-2c2a1e2dfa63,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:30,15/08/2023 10:34,15-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
c81db3d4-40be-4c19-a067-9b269af4a70b,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,15/08/2023 10:46,15/08/2023 11:15,15-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
647df93c-2703-4fa8-845f-bbb5d4804035,Outcall,Order Related,Customer Requested Modifications, speaking is very good,,,15/08/2023 10:52,15/08/2023 11:28,15-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
7ff6d4a5-d849-41a4-9df4-fb7f5e51753a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:00,15/08/2023 14:05,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
45256e7d-c13d-4b00-8faa-bc412b767db5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:36,15/08/2023 14:37,15-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
eaeca2f2-815f-4047-8a65-5bbf80dd4820,Inbound,Returns,Return request,,,,15/08/2023 14:44,15/08/2023 20:44,15-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
42d81e39-cf12-47f6-8055-333e04e35bb4,Inbound,Order Related,Invoice request,,,,15/08/2023 16:15,15/08/2023 16:16,15-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
9a7fc358-9c5a-4591-94a6-06e482f6494e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:04,15/08/2023 20:08,15-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
97524c0b-2bc6-44d2-a580-7b858181f0a2,Inbound,Product Queries,Product Specific Information,The customer executive was so polite humble and understand my problem,,,15/08/2023 20:31,15/08/2023 21:38,15-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
ea17c57e-9d39-4a6d-9598-6e2725e0e0ad,Inbound,Returns,Fraudulent User,Not good ,082f1d8d-59a1-4667-a41b-932a5ab32d39,14/07/2023 18:01,15/08/2023 11:19,15/08/2023 11:20,15-Aug-23,BHIWANDI,Electronics,3499,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
84a3eb17-41b2-4ea7-a2ea-af2181367bac,Inbound,Order Related,Delayed,Good Work ,e711574c-fd37-4e77-9664-07774436e1df,04/08/2023 18:50,15/08/2023 14:03,15/08/2023 14:04,15-Aug-23,OSMANABAD,Books & General merchandise,424,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
be7601af-69cb-488e-bfb4-dee3c6904703,Inbound,Order Related,Delayed,,1d92f29f-8975-48a0-bad8-fbebd6e32463,04/08/2023 12:16,15/08/2023 13:33,15/08/2023 13:34,15-Aug-23,PUNE,Books & General merchandise,393,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,3
0a39302a-9200-4688-b77a-f50f1d02e729,Inbound,Returns,Fraudulent User,Very bad service ,65410b51-d6ef-4bd3-b777-7ad13894e252,30/07/2023 14:09,14/08/2023 14:07,14/08/2023 14:08,14-Aug-23,KENDUJHAR,Electronics,1499,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
18e5ad2e-93ef-43bd-b355-8fb28cd6a678,Inbound,Order Related,Delayed,,a9038aca-ad1b-4360-b2ac-c96b871fb279,02/08/2023 06:29,14/08/2023 10:37,15/08/2023 03:58,15-Aug-23,PASIGHAT,Home,719,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
c32fc604-af60-4855-bc94-57047ca11393,Inbound,Returns,Missing,bAhut achcha say baat ki,2c66af79-4780-4075-baba-9632d3508d2d,06/08/2023 08:52,15/08/2023 22:09,15/08/2023 22:27,15-Aug-23,MUZAFFARPUR,LifeStyle,229,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
577ff3c1-6516-439f-88e2-f8406d071cf6,Inbound,Refund Related,Refund Enquiry,,c3b361d5-28d8-4b57-98b8-8e5f666f8d8c,31/07/2023 14:09,14/08/2023 17:39,14/08/2023 18:33,14-Aug-23,VASCO,Electronics,315,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
47a0834f-f025-4de9-847f-5aaf4f791146,Inbound,Order Related,Order status enquiry,,c1496b4d-9441-4667-8c7a-3d36ee32eeeb,09/08/2023 08:52,15/08/2023 13:34,15/08/2023 13:41,15-Aug-23,SIHORA,Mobile,7499,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
78be197b-cb00-4563-bcd4-b16e2fdc432b,Inbound,Order Related,Order status enquiry,,356c1879-ac72-4b39-a85f-96589c168bfc,12/08/2023 16:05,15/08/2023 17:40,15/08/2023 17:50,15-Aug-23,MIRZAPUR,Mobile,99999,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
d816f731-6186-4ea1-81ab-f11ec8c24beb,Inbound,Returns,Reverse Pickup Enquiry,Thanks for supporting n very easily understand all problems solution,d9d9946f-121f-4593-8a11-7859a932ac27,29/07/2023 16:34,14/08/2023 19:59,15/08/2023 20:17,15-Aug-23,VIRAMGAM,Electronics,24490,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
49c1774a-6411-4428-bbc8-877d6c3a3e52,Email,Refund Related,Refund Related Issues,,f8038df1-7391-44ea-8500-7f1271e16c66,20/07/2023 08:50,13/08/2023 20:58,14/08/2023 07:49,14-Aug-23,SHEIKHPURA,LifeStyle,1529,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
08c3b8b0-7d10-4cd2-b62b-e0df1a56b7c6,Inbound,Order Related,Installation/demo,??? ?? ??? ??? ??????? ?????? ?? ?? ???? ??????? ?????? ?? ??,7eeaacec-ced7-4c18-8b76-e05b82eef3a0,25/07/2023 15:55,14/08/2023 00:11,14/08/2023 00:18,14-Aug-23,NEW DELHI,Electronics,999,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
71a65fe6-6698-40a3-b67e-cd42d2f79976,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 11:36,14/08/2023 18:20,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
9ef9ee0e-74d0-469c-9317-0121352b830e,Outcall,Order Related,Order status enquiry,Help me properly,,,14/08/2023 11:13,14/08/2023 11:15,14-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
00fb238d-f5c9-4afc-9e5c-3c59fb4e0595,Inbound,Returns,Reverse Pickup Enquiry,Good taking but your Shopzilla Jo ki return phone lene nahi aya abhi 5 o clock in evening,,,14/08/2023 14:41,14/08/2023 17:29,14-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
63c8ba37-d950-4200-8016-1a50594ffb10,Inbound,Refund Related,Refund Enquiry,Firstly do refund then take the order from costomerBecause one of my payment i don't get and it been 2 months also ,,,14/08/2023 18:44,14/08/2023 18:46,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
6c1b0990-de62-4d66-be2d-069298cb128e,Inbound,Order Related,Order status enquiry,Thank you for solve my problem ,,,14/08/2023 20:47,14/08/2023 20:55,14-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
73a66a12-0090-43fc-89fe-e42b1e514804,Inbound,Order Related,Delayed,,,,14/08/2023 23:05,14/08/2023 23:31,14-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
e78b7b25-61f0-4a46-a3d7-291f2bc8c854,Inbound,Order Related,Order status enquiry,"The delivery time which seems more from your team, reduce it in comparison to SuperBuy.",,,15/08/2023 07:11,15/08/2023 07:13,15-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
2b524033-3e32-4d5d-b25b-022e87f9cfee,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:36,15/08/2023 08:40,15-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a37cd1b4-f406-4728-9c54-3072195351a6,Inbound,Returns,Missing,,,,15/08/2023 09:54,15/08/2023 09:56,15-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
3250c8ea-1225-42ca-a836-51d137e65f1f,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:13,15/08/2023 10:19,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,2
edcfec4f-68a1-4d1c-88ce-d16bad2d208c,Inbound,Returns,Return request,,,,15/08/2023 13:56,15/08/2023 15:00,15-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
903bf1bb-33cd-49d7-bc7d-70dcb3faf767,Inbound,Returns,Missing,Very nice ????,,,15/08/2023 18:20,15/08/2023 22:22,15-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
6eadd25f-3846-4115-9f91-7f31eabb4ec2,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 20:40,15/08/2023 20:45,15-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
61587322-cdc0-4ab9-85d4-6f3c4c3ea938,Inbound,Order Related,Order status enquiry,Last 3 days my parsel showing same location thai is god good your delivery system...,efa43499-e3b5-4342-8e95-13c947335343,11/08/2023 11:23,15/08/2023 12:46,15/08/2023 17:10,15-Aug-23,RAIPUR,Books & General merchandise,2968,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
18d07628-0b1e-4ef7-b36e-211950bb0657,Inbound,Order Related,Seller Cancelled Order,,0d082dcf-6dd3-4767-a39c-915e2f4d5a68,29/06/2023 13:42,13/08/2023 15:01,14/08/2023 15:55,14-Aug-23,BARSHI,LifeStyle,799,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
7a4cd971-1355-4160-b662-868c01f3fdc0,Email,Refund Related,Refund Enquiry,,,,15/08/2023 10:14,15/08/2023 10:18,15-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
c0e8c584-d8e1-4435-8202-68dbc98850c0,Inbound,Returns,Wrong,,,,15/08/2023 13:19,15/08/2023 13:24,15-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
54534669-99a9-47e2-b0b4-50a2f6c915fb,Inbound,Returns,Return request,Resolve problem earlier ,,,14/08/2023 13:04,14/08/2023 14:20,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
445122b8-4813-4d75-863c-06b3583f2927,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:32,14/08/2023 13:39,14-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
57bd562e-8823-4fee-975f-8b8abdbebc69,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:44,14/08/2023 17:49,14-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
4f364633-ef78-489d-b5d2-820720c95e4b,Inbound,Payments related,Online Payment Issues,Nice ??,,,15/08/2023 12:56,15/08/2023 17:24,15-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
49b43168-0813-4ff8-9794-905b1b412a9b,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:52,14/08/2023 20:41,14-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
68579247-00f5-4691-a5f1-b09aa2677f21,Inbound,Returns,Wrong,Tq sar ji,,,14/08/2023 21:03,14/08/2023 21:04,14-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
18d68976-2c20-4024-8bb7-ba3d0f29b189,Inbound,Returns,Reverse Pickup Enquiry,Please return the products.,,,15/08/2023 08:55,15/08/2023 12:09,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
a089982f-4c3c-43c3-bb4c-17dfec45bd43,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 09:45,15/08/2023 17:35,15-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
303053cf-e16c-4e7d-81a0-6231b7382869,Inbound,Order Related,Delayed,,,,15/08/2023 10:35,15/08/2023 10:47,15-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
8fec3dee-3d3e-4064-ab4a-42c38a7a532e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:16,15/08/2023 11:23,15-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
a56d79ce-6c35-43e5-9be1-0ebfec753e49,Inbound,Returns,Missing,Good,,,15/08/2023 12:01,15/08/2023 12:08,15-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d8eb0774-ca46-40f2-977f-7e3774c8f221,Inbound,Returns,Service Centres Related,Bahut achha  ,,,15/08/2023 15:10,15/08/2023 15:13,15-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
befb0a08-4f75-48b2-9bf3-17d3205e1e9d,Inbound,Product Queries,Product Specific Information,Nice service ,,,15/08/2023 14:10,15/08/2023 14:14,15-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
521f06c1-d299-4ecd-a08e-0c55872f70d3,Inbound,Cancellation,Not Needed,,,,15/08/2023 14:58,15/08/2023 15:26,15-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d0094e0a-5c93-4162-b541-d973fc932813,Inbound,Returns,Reverse Pickup Enquiry,I got help on call,,,15/08/2023 16:17,15/08/2023 16:18,15-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
0a3a20d7-754d-4d4b-9acd-72da594c3785,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 17:46,15/08/2023 18:07,15-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
713f3bd4-c0ce-4bf9-9ec8-acdf5f0dc2e0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:09,15/08/2023 20:10,15-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
925a10bd-f1d9-4ebc-a32f-d9f6b16e2f16,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 23:45,15/08/2023 23:53,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
31dc22a7-3aa9-4446-b590-015417f46a9a,Inbound,Returns,Fraudulent User,,fa8be645-897a-4ca5-a5c3-1102887a0bf5,06/08/2023 19:44,12/08/2023 13:26,14/08/2023 09:47,14-Aug-23,BASUGAON,LifeStyle,229,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f7c374fd-98ab-4c8a-9ebc-e0f9ef115e1e,Inbound,Feedback,UnProfessional Behaviour,Good,955c4c91-6398-4513-83f4-fcc6ed1fd873,08/08/2023 13:13,15/08/2023 09:03,15/08/2023 09:10,15-Aug-23,BERHAMPORE,Books & General merchandise,180,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
43614d26-52d9-462e-9814-4bd0dea6f605,Inbound,Order Related,Priority delivery,,,,15/08/2023 09:02,15/08/2023 10:34,15-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
1158457b-9f13-4063-8a29-c2e0d3e0dc16,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:48,14/08/2023 14:48,14-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
69464a66-bf36-42f4-b773-12a4308b0304,Inbound,Order Related,General Enquiry,Your coupon system didnot work properly..,,,14/08/2023 17:39,14/08/2023 18:08,14-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
7c864fd3-d8dd-4215-a889-acd5d80dcbb8,Inbound,Returns,Return request,,,,14/08/2023 17:51,14/08/2023 17:55,14-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
17acbef1-e962-469d-975f-4a2336b4240f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:45,15/08/2023 14:17,15-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,1
c022cc84-a195-4417-995f-ae95dd34cdad,Inbound,Order Related,Delayed,Shopzilla  product nd Shopzilla service is too good ,,,15/08/2023 10:49,15/08/2023 20:03,15-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
e2ab93a4-4115-41ee-a4a6-6b1c52378ef1,Inbound,Order Related,Order status enquiry,Gud service for customer ,,,15/08/2023 12:23,15/08/2023 12:25,15-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
64b39aa1-8ce6-465b-a253-77b2d8b431c6,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 12:13,15/08/2023 12:37,15-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
4ffffec2-846f-4a63-90ac-1a8ddce6675a,Inbound,Order Related,Installation/demo,,,,15/08/2023 12:17,15/08/2023 13:06,15-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,1
358082eb-ed32-4ce7-8869-b88bad557c6a,Inbound,Refund Related,COD Refund Details,,,,15/08/2023 15:03,15/08/2023 15:10,15-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,4
92e5d4e8-74a5-471b-ae59-d5798e93708c,Inbound,Order Related,Order status enquiry,,,,15/08/2023 15:08,15/08/2023 15:13,15-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
97e10233-615e-42f9-ae2b-6ca598dbbc24,Outcall,Cancellation,Return cancellation,,,,15/08/2023 15:19,15/08/2023 15:20,15-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
c52a92c6-4ae6-4865-b8e9-92510dfdbdbc,Outcall,Returns,Product related Issues,Some product received expired or near to expired. It's not proper.,,,15/08/2023 15:56,15/08/2023 15:56,15-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
17e9e599-a301-4fee-a17b-e3ff2145599f,Inbound,Returns,Service Centres Related,,,,15/08/2023 17:10,15/08/2023 17:11,15-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
c06f812e-a36a-4493-8009-9ef1232f61fd,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 18:35,15/08/2023 18:55,15-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
9937c270-a863-4edc-a13b-9610c459df2b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:30,15/08/2023 20:05,15-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
d336fa51-0632-4f8a-a895-85ee104b392a,Inbound,Offers & Cashback,Affiliate Offers,,68d83463-5989-449d-9ede-2973e235716c,05/08/2023 08:25,14/08/2023 10:48,14/08/2023 11:24,14-Aug-23,BANGALORE,Home Appliences,46990,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,3
1be36ca4-a744-4d08-bc87-122fc6b73b5e,Inbound,Cancellation,Not Needed,,f8c3eec0-6330-4d13-a16c-b770e1a0dc7d,08/08/2023 11:37,14/08/2023 10:38,14/08/2023 10:38,14-Aug-23,GUWAHATI,LifeStyle,656,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
cb4927e7-7075-484d-a8d1-d7ad368a07ea,Inbound,Returns,Return request,,d942c11e-4923-429b-9d6c-c978e8ed7d27,08/08/2023 19:16,13/08/2023 18:30,14/08/2023 15:06,14-Aug-23,JAHANABAD,Electronics,1297,,Michele Kramer,William Park,John Smith,61-90,Evening,5
e7c36fec-48d6-4fe6-927c-f3a65a7e6e38,Inbound,Returns,Reverse Pickup Enquiry,,cd357ed1-0b48-4ce9-8439-08bb36947cf8,24/07/2023 23:17,14/08/2023 19:05,15/08/2023 00:58,15-Aug-23,GURGAON,LifeStyle,764,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
8a6cede9-9f0f-4b3c-96ff-2aaf29a408e6,Email,Order Related,Delayed,,2d2e907a-5290-4e77-a0f0-7b3ccc9d0634,02/08/2023 13:49,14/08/2023 19:17,14/08/2023 19:18,14-Aug-23,PUNE,Books & General merchandise,899,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
18045802-63b0-41e5-b815-749162bafdf1,Outcall,Returns,Technician Visit,Good ,48302354-414c-4289-9198-268b6ea80001,25/07/2023 10:48,14/08/2023 07:51,14/08/2023 12:11,14-Aug-23,SRINAGAR,Electronics,20990,,Joseph Smith,William Park,John Smith,31-60,Morning,5
7e6c78ea-6a0c-441d-b7f5-caddbb4054d9,Inbound,Returns,Service Centres Related,,4fc56052-e375-4987-b34d-f5cd4273dc3f,08/08/2023 18:21,14/08/2023 15:58,14/08/2023 16:02,14-Aug-23,DHAMTARI,Electronics,17900,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,4
ae2a5388-430f-4ea6-bcb1-a1aa9088046c,Inbound,Returns,Return request,I luv Shopzilla ,,,14/08/2023 09:28,14/08/2023 09:30,14-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
485d33c7-8fd8-49f8-9e50-b015d27e015c,Inbound,Order Related,Order status enquiry,,,,14/08/2023 11:06,14/08/2023 11:44,14-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2c052f8a-f22e-4cde-a054-581d26fa39f4,Inbound,Returns,Service Centres Related,Thanks ,,,14/08/2023 10:35,14/08/2023 10:36,14-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
e16812b6-4bbd-4676-b45b-422814b4726b,Inbound,Product Queries,Product Specific Information,Feedback acha raha,,,14/08/2023 10:49,14/08/2023 11:00,14-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4b649743-0e3f-4a14-ad75-084939bf601c,Inbound,Order Related,Invoice request,,,,14/08/2023 11:39,14/08/2023 11:41,14-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
21dbde7c-1a55-40b9-a4f7-eeac0efadc26,Outcall,Returns,Return request,,,,14/08/2023 16:50,14/08/2023 16:56,14-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
a4ab0c73-1736-4f22-9e1d-3e96054becd2,Inbound,Order Related,Order status enquiry,Good,,,15/08/2023 09:17,15/08/2023 09:18,15-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
5e7b53c4-78c4-4312-8c40-c72a480bfa0d,Inbound,Product Queries,Product Specific Information,2.31E+11,,,15/08/2023 13:22,15/08/2023 13:25,15-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
41c858a4-e3b4-48fb-b75d-85bc1872827c,Inbound,Returns,Damaged,,,,15/08/2023 17:43,15/08/2023 18:06,15-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
f189cd87-d36c-4094-9eba-e493dbd9aa7f,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 19:03,15/08/2023 19:06,15-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
679d8f4b-3dd7-4848-b779-73183c8a64dd,Inbound,Order Related,Invoice request,,,,15/08/2023 21:19,15/08/2023 21:24,15-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
68c447ba-ab7c-4d0e-9fc8-e91a64688ab0,Inbound,Order Related,Delayed,,,,15/08/2023 22:35,15/08/2023 22:45,15-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
7952390d-b163-4412-aee8-5c7ab7dbe907,Outcall,Feedback,UnProfessional Behaviour,,d0b9c194-50ba-493c-af6f-744dec6c0ee1,06/08/2023 15:34,14/08/2023 10:01,14/08/2023 10:02,14-Aug-23,LUDHIANA,Books & General merchandise,325,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
eaef313f-c19a-4478-af58-f0e3b3552e72,Email,Product Queries,Warranty related,,3b1a9402-2895-4496-a726-024e7527884e,31/07/2023 19:20,15/08/2023 11:48,15/08/2023 11:52,15-Aug-23,NEW DELHI,Home Appliences,10499,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
022104e3-92ef-4a1e-b1b9-d65d128e12a4,Inbound,Returns,Reverse Pickup Enquiry,Best,4603f2d3-3b2e-48dc-8320-cfa5b10a8500,02/08/2023 17:50,15/08/2023 10:39,15/08/2023 10:43,15-Aug-23,BILASPUR,Books & General merchandise,199,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
05cf733e-ddba-4d89-b9fb-af6542dc1738,Inbound,Returns,Reverse Pickup Enquiry,,1b8bdd43-0cba-4d53-b0ea-b97bc23e4077,10/08/2023 14:48,12/08/2023 21:32,15/08/2023 20:17,15-Aug-23,JIND,Books & General merchandise,140,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
fcd62799-cba8-4138-b847-7e3f72ca2a0d,Inbound,Cancellation,Not Needed,,0efe2a49-18ef-40d5-b1d5-3c12def941ad,10/08/2023 14:36,15/08/2023 15:52,15/08/2023 16:15,15-Aug-23,PUNE,Mobile,15999,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,1
853a9ce5-2fcb-401a-a943-6751741334ae,Outcall,Returns,Return request,Customer support is very good ,3c25a16a-958e-42db-8228-5ddbcf8ab741,07/08/2023 21:05,14/08/2023 09:27,14/08/2023 09:31,14-Aug-23,INDORE,Electronics,1799,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
3fae1cd3-a522-474d-a1de-c7a477bf4214,Inbound,Cancellation,Not Needed,,e4f2ffe9-e169-4f0d-b1bd-7e7f5c8506ce,11/08/2023 22:31,13/08/2023 23:11,14/08/2023 14:07,14-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,663,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
25c11b1c-8471-4ce0-9694-01b64518ac75,Inbound,Returns,Return request,,,,14/08/2023 01:07,14/08/2023 01:25,14-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
0574988d-bae7-415e-966d-9a64e17e012e,Inbound,Order Related,Installation/demo,,,,14/08/2023 09:07,14/08/2023 09:10,14-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,3
eb2f8071-b1f3-402a-ad46-259949bcec68,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:18,14/08/2023 11:21,14-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
c633c697-9211-4489-85df-59801b26f806,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 16:19,14/08/2023 16:22,14-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
83b782d5-f8b0-47bf-b094-8556a0740ac7,Inbound,Order Related,Customer Requested Modifications,Good,,,15/08/2023 09:20,15/08/2023 09:31,15-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
85cad731-8cec-4f6c-9d0b-ab3cf19a1584,Inbound,Returns,Reverse Pickup Enquiry,Not resolve my complaint,,,15/08/2023 08:48,15/08/2023 08:53,15-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
aa56d6f2-12dc-468a-9f3a-525f01a4f840,Inbound,Returns,Return request,Delivery boy rejected without pickup item.,,,15/08/2023 10:49,15/08/2023 10:54,15-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
f827d2ca-022a-46df-835c-966649f780af,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:06,15/08/2023 11:12,15-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,1
0a1287fb-b0c9-4db0-a6ac-6ed1d93bb70b,Inbound,Order Related,Invoice request,  sound problem ,,,15/08/2023 12:11,15/08/2023 12:29,15-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
057f0eef-bb7a-40ef-b1c2-c3a00c77773d,Inbound,Order Related,Invoice request,,,,15/08/2023 14:33,15/08/2023 14:36,15-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
aa5d70dd-fa4c-4ea5-b099-bcdc96a06958,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:57,15/08/2023 14:58,15-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7501c35e-dfb4-42c3-a857-1b527c65cb81,Inbound,Returns,Return request,"Fake. Products increasing on your platform,  give more powers to customer support ",,,15/08/2023 17:11,15/08/2023 17:49,15-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
93a79f41-91a9-4345-b7cd-394ac6317cf4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:03,15/08/2023 18:06,15-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
92d198b9-5a52-435b-8350-67de6cb6b2e3,Inbound,Order Related,Delayed,Im so happy ,,,15/08/2023 18:58,15/08/2023 19:03,15-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0ad00fef-a499-43b5-9a2b-a21899c6c3bb,Inbound,Cancellation,Not Needed,,416688e6-9da2-4b59-beea-a9ef74b9f638,09/08/2023 08:07,14/08/2023 14:12,14/08/2023 14:18,14-Aug-23,PUNE,Mobile,13990,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
7156d91b-eeec-4037-b1c3-415896d6aa3e,Inbound,Cancellation,Not Needed,,c1f00cfd-c7c6-428e-be95-d6a6631bba23,10/08/2023 22:31,14/08/2023 10:13,14/08/2023 14:21,14-Aug-23,PUNE,Books & General merchandise,88,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
3ac4eb14-4b81-49c4-a079-07bb7dc69ed4,Email,Cancellation,Not Needed,,1111f8bf-5879-44d7-b184-05ea2580c5f0,10/08/2023 19:53,14/08/2023 12:46,14/08/2023 14:25,14-Aug-23,GULBARGA,Electronics,179,,Joseph Smith,William Park,John Smith,31-60,Morning,5
75a61782-9abb-46dc-b1fb-14925322f9be,Outcall,Returns,Return request,,0e3c22aa-93b4-4e00-b363-92cd70064578,28/07/2023 15:35,13/08/2023 18:48,14/08/2023 14:21,14-Aug-23,KUCHAMAN CITY,Electronics,999,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
291500ce-a767-4ca0-aade-09e51d2d0efb,Inbound,Returns,Reverse Pickup Enquiry,We want direct call to customer care,,,14/08/2023 06:21,14/08/2023 06:25,14-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
f368ee22-d6c7-455d-b6c9-0f54ce482716,Inbound,Order Related,Invoice request,Solve my issueThank customer support executive ,,,14/08/2023 08:03,14/08/2023 08:17,14-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
a9907c05-d307-4b2c-a26e-0ca032fc6867,Inbound,Order Related,Order status enquiry,,,,14/08/2023 09:40,14/08/2023 09:44,14-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
bb9d4792-b17e-4348-a336-cc2c8fe61c01,Inbound,Returns,Service Centres Related,,,,14/08/2023 10:22,14/08/2023 10:24,14-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
7a82dec9-da0d-4057-86f1-999ad9893f06,Inbound,Order Related,Installation/demo,Thankas,,,14/08/2023 10:55,14/08/2023 10:59,14-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
425171a8-73dd-42c6-9059-021f7bf4ad4a,Email,Feedback,UnProfessional Behaviour,,,,14/08/2023 11:20,14/08/2023 11:22,14-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
f4d35c35-791b-4e65-b161-1a3f26c7250b,Inbound,Returns,Reverse Pickup Enquiry,Wishmaster contact shall be visible,,,14/08/2023 13:14,14/08/2023 20:00,14-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
d2c8aa10-efcd-4f40-93cf-0b2df3b07053,Inbound,Returns,Service Centres Related,Madam se baat kar kar bahut achcha   mere ko,,,14/08/2023 15:26,14/08/2023 18:05,14-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
b083899e-f530-451d-85f5-06aa363d914f,Inbound,Returns,Technician Visit,Kindly select genuine seller on Shopzilla ,,,14/08/2023 19:02,14/08/2023 20:50,14-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0e04868e-6fae-46c1-9b9e-414b9ea2320b,Inbound,Returns,Return request,,,,14/08/2023 19:13,14/08/2023 19:15,14-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
8c85229c-9e38-4aaa-aa72-09408edbef43,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:33,15/08/2023 09:44,15-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
eb40f9c7-b161-4c3a-9585-19e75508ad20,Inbound,Cancellation,Not Needed,Always not solve my problem all time your delivery is very slow and poor,,,15/08/2023 11:36,15/08/2023 11:37,15-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
c1dcdde0-88d7-47ed-bee5-531b9cc319d1,Outcall,Order Related,Order status enquiry,,,,15/08/2023 19:54,15/08/2023 20:04,15-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3eae3447-8af4-4397-a227-adebc73cbbb2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:15,15/08/2023 15:16,15-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
91b95240-5ead-4b71-b06b-a9a99074c112,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:57,15/08/2023 15:57,15-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
02ae0d7d-5d28-415d-9d50-9e3ba8cac38e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:00,15/08/2023 17:03,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
30e9edec-2860-403d-b0d3-c1e486cb1197,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 17:34,15/08/2023 17:34,15-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
9ad30523-6fed-4934-bf48-ab10208250fe,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 20:44,15/08/2023 21:18,15-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
e90c5527-061a-494c-8002-dbd4c619f4ae,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 23:46,15/08/2023 23:52,15-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1c7b3534-f383-4166-b3a9-7f6f9620277a,Inbound,Returns,Service Centres Related,Good,9b5ee860-f349-4d6d-a531-774ebebcb153,05/02/2023 14:37,15/08/2023 11:38,15/08/2023 11:38,15-Aug-23,SHYAMNAGAR,Electronics,899,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
e4deb561-ecaa-4167-86ad-9e9f3a28a5da,Inbound,Returns,Wrong,,65665055-b380-4f36-8e33-bd42a830371d,26/07/2023 23:34,14/08/2023 15:52,14/08/2023 15:56,14-Aug-23,JOURA,Books & General merchandise,2545,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
41a0dc59-ddb8-47a9-a63d-de7ce58d9e5b,Inbound,Cancellation,Not Needed,Actually over all experience was good But he promised that they provided  coupan for delay delivery and he said that I cancel that order and I got a coupan of 500 but I had not received yet ,5bf141a1-4a40-49ac-b4c5-c3711ca4faf0,06/08/2023 20:55,14/08/2023 12:34,14/08/2023 17:31,14-Aug-23,AZAMGARH,Mobile,24999,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
6b560f68-8dc7-4ffc-bf98-28e1df6f9eed,Inbound,Returns,Fraudulent User,Ok,efffcce3-e8ba-498c-a196-4f27437b1b8e,03/08/2023 14:21,15/08/2023 17:14,15/08/2023 17:15,15-Aug-23,RAYAGADA,LifeStyle,1499,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1fd6e596-aa38-4f92-ad36-63335410c97c,Outcall,Shopzilla Related,Signup Issues,"No one contacted us back from accounts team , fake promise made by associate ",,,12/08/2023 04:19,15/08/2023 20:10,15-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
f3ee5e97-0241-424b-96f5-cafb03edd0d8,Inbound,Order Related,Delayed,Great job,87e113cb-4449-4ba5-a513-8b018472adb7,02/08/2023 14:06,15/08/2023 12:36,15/08/2023 12:37,15-Aug-23,JHANJHARPUR,Books & General merchandise,182,,Joseph Smith,William Park,John Smith,31-60,Morning,5
b406d684-26c8-40f0-b55b-d1573b05b444,Inbound,Order Related,Installation/demo,,c307ad59-9c2a-4469-b899-d76e68c71a2c,03/11/2022 11:55,13/08/2023 14:14,15/08/2023 12:26,15-Aug-23,KANPUR NAGAR,Electronics,1999,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
7586deff-e2ae-4db5-8e58-f4bd19014ac9,Outcall,Returns,Reverse Pickup Enquiry,,f3e9487d-e082-454c-af48-8befe0a0963e,08/08/2023 01:38,14/08/2023 00:40,14/08/2023 00:42,14-Aug-23,PATNA,LifeStyle,290,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
714bb7f2-c0bc-4da8-b4c2-a578b0a9433d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:13,15/08/2023 22:22,15-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
7c46a735-62a7-4a27-b9b6-0cdb3db528c1,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:47,14/08/2023 10:50,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
c58cae4f-18d3-4cb3-9755-4af3ba0537b0,Outcall,Returns,Fraudulent User,,,,14/08/2023 12:14,14/08/2023 12:19,14-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
93d7584d-0d5b-4dd8-b702-ba7a55280285,Inbound,Returns,Missing,,,,14/08/2023 21:22,14/08/2023 21:25,14-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
cf2ddfdb-d712-4a4f-b96f-b78271a5286d,Inbound,Shopzilla Related,Account updation,,,,14/08/2023 21:56,14/08/2023 22:00,14-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
137a5220-a71b-441b-9ecf-725264c3d8f6,Inbound,Returns,Wrong,No,,,15/08/2023 13:16,15/08/2023 13:20,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
2804142d-9e6d-4efa-8f4d-80e712d47948,Inbound,Returns,Fraudulent User,Need to Add Missing item option during delivery which will be helpful for customer ,,,15/08/2023 14:05,15/08/2023 14:13,15-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
707f993a-8654-4c3d-b70a-a56172b6ec27,Inbound,Returns,Missing,,,,15/08/2023 16:21,15/08/2023 17:09,15-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
292e9fcc-66db-4d43-99ee-1e37e89acf09,Inbound,Returns,Missing,,,,15/08/2023 17:23,15/08/2023 17:24,15-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f363c28c-bddd-454f-ac0c-26718e4f2e67,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:25,15/08/2023 22:29,15-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
5fa3cee7-353a-4bd7-a0ae-b60e95102e63,Inbound,Order Related,Delayed,,7de41d7b-93f3-4f56-9285-427b4f439c15,03/08/2023 08:32,15/08/2023 14:46,15/08/2023 14:52,15-Aug-23,AMRITSAR,Books & General merchandise,999,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
293f9a27-438b-4a89-96a0-816082436069,Inbound,Order Related,Delayed,,2dbe0415-915c-4f65-b622-c6bb73369e95,07/08/2023 20:30,14/08/2023 11:10,14/08/2023 15:57,14-Aug-23,JADCHERLA,LifeStyle,3575,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
0da4b09b-788b-4867-907e-1731de52afd8,Inbound,Returns,Reverse Pickup Enquiry,,0f0e8e13-8e4b-4376-966d-6144d8db1adc,08/08/2023 20:44,15/08/2023 17:32,15/08/2023 17:36,15-Aug-23,GUNTUR,Electronics,48990,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
79fd78af-7e2a-4e8b-b6f6-c96eac07a466,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:17,14/08/2023 10:51,14-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
14924d16-fb6a-45cc-a5b2-b361a9c66a38,Outcall,Refund Related,Refund Enquiry,,,,14/08/2023 10:10,14/08/2023 15:28,14-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
92ca42ea-2021-48c0-87ec-cd910e57893e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:00,14/08/2023 16:03,14-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
1bd77618-d56c-4e4e-8f34-7b1f95fd691f,Inbound,Returns,Wrong,,,,15/08/2023 10:29,15/08/2023 10:35,15-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
34219d18-62cd-4877-b9b9-a4a061794575,Inbound,Returns,Reverse Pickup Enquiry,not support your team,,,14/08/2023 17:11,14/08/2023 17:28,14-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,1
f9e8a100-2a27-4084-a8af-2ddca5c01c47,Inbound,Returns,Fraudulent User,,,,14/08/2023 19:00,15/08/2023 09:50,15-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
78d4beda-0579-4cb2-a7b4-3520f7a5836a,Inbound,Returns,Return request,,,,14/08/2023 23:45,14/08/2023 23:46,14-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
5ec9c36b-6258-4b9d-9b27-391a716a36c0,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 04:41,15/08/2023 04:43,15-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,4
79916007-13c9-439d-b7fe-79223bec036f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:55,15/08/2023 08:32,15-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
5fd35e51-69a8-4bb9-9924-ba01d53a9cb3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:46,15/08/2023 15:48,15-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
38eb70a4-d4bb-4e2b-8b84-66cb8e7462f2,Inbound,Returns,Missing,Good service,,,15/08/2023 10:33,15/08/2023 10:34,15-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
3817f81f-9f35-4967-8d18-2303371e890d,Inbound,Order Related,Invoice request,,,,15/08/2023 11:56,15/08/2023 11:59,15-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
5ea83c7b-f39f-4a4d-985c-4e17af10709e,Email,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:16,15/08/2023 17:17,15-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
305e26d0-d705-4b5c-83e4-13879cecf295,Outcall,Shopzilla Related,General Enquiry,,,,15/08/2023 21:19,15/08/2023 21:25,15-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
c99077e6-42cf-456e-8769-97ef35cd54ca,Inbound,Feedback,UnProfessional Behaviour,,40072b51-1bc4-468d-93ec-808fe076412a,03/08/2023 11:59,14/08/2023 09:13,14/08/2023 09:42,14-Aug-23,GHAZIABAD,LifeStyle,249,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
83b5a5b6-ef1e-48c8-9661-4dadfbf2b7fd,Inbound,Returns,Reverse Pickup Enquiry,"Please solve this issue, otherwise I will be cancel my all orders and not order from Shopzilla anymore. Thank you ",59db6cfc-c738-4dce-bb29-67d02ed9815c,30/07/2023 11:43,14/08/2023 00:59,14/08/2023 01:01,14-Aug-23,KUTTANAD,LifeStyle,265,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
ceb57db3-2c18-4c77-8f5f-bd8cc993bf32,Inbound,Returns,Reverse Pickup Enquiry,,4152e6cc-bec4-4f62-89aa-a6ff447e8883,14/07/2023 15:49,15/08/2023 13:49,15/08/2023 16:10,15-Aug-23,JUNAGADH,Home Appliences,39999,,Michael Larson,Emma Park,John Smith,31-60,Morning,2
f6970548-1e3e-4650-89f3-2dda7b79108b,Outcall,Returns,Return request,,6d2b062d-0608-482c-a9ef-7449b3922e80,09/08/2023 21:13,13/08/2023 18:32,14/08/2023 01:11,14-Aug-23,JAMNAGAR,Electronics,999,418,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
ba4dcc6e-8204-4a70-b4bd-0cc11c738610,Inbound,Returns,Service Centres Related,,33f4b5b1-b9bf-417d-8c1f-664c7c8bfaba,23/06/2023 16:48,14/08/2023 16:58,14/08/2023 20:33,14-Aug-23,LUCKNOW,Electronics,1499,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
a44f1580-f5ba-4b08-9d48-a57d395ba20a,Outcall,Returns,Return request,Good ,235684bc-664f-404b-a659-7f774490e97a,05/08/2023 19:37,15/08/2023 16:21,15/08/2023 16:24,15-Aug-23,AHMEDABAD,Electronics,999,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
50ed517c-f978-4aba-8da3-cce22f93d1be,Inbound,Returns,Return request,,5d490377-2737-4b3a-a6ee-0fe2b3b490fa,11/08/2023 23:58,13/08/2023 21:28,14/08/2023 02:02,14-Aug-23,NEW DELHI,Books & General merchandise,440,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
8b2ec254-2a84-4298-95a0-c9fb123b0586,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 01:27,14/08/2023 01:32,14-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
a317b321-cf2b-479d-adff-2f2d14c53b52,Outcall,Returns,Wrong,I am a regular customer of Shopzilla and I'm facing too much problem during the purchase like manufacturing date problems etc...Try to solve the problem faced by the customer way more faster than before. Because customers are placing there order by the trust with the Shopzilla. ,,,14/08/2023 09:52,14/08/2023 11:07,14-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
71294674-6ebc-432c-aa4a-6f074b69c471,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 10:17,15/08/2023 10:18,15-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,4
7798c9f5-2de7-4266-be3e-8b998a1aa63b,Inbound,Returns,Reverse Pickup Enquiry,Very bad service ,,,14/08/2023 14:06,14/08/2023 14:08,14-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
d460d3b3-49b7-4770-a01b-9083f2e6e31b,Inbound,Order Related,Order status enquiry,Supporting person ,,,14/08/2023 19:08,14/08/2023 19:09,14-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
fc9624a9-845e-48ab-a23b-908c729a251f,Inbound,Returns,Reverse Pickup Enquiry,"At the time of ordering it was clearly mentioned about 10 days return but after receiving when I wanted to return, the option was not showing. Why this doglapan.?",,,14/08/2023 18:08,14/08/2023 18:17,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
d31a9c57-80ce-40b2-af89-5b92d10165ef,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:34,14/08/2023 21:53,14-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
cea10c23-8582-4881-9bac-40216c314f64,Inbound,Returns,Return request,,,,15/08/2023 08:57,15/08/2023 09:08,15-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
ec5798e4-a911-4404-9caa-6c6848a9be6d,Inbound,Order Related,Delayed,,,,15/08/2023 11:29,15/08/2023 23:00,15-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
f2b07a95-962e-49fd-9c8c-b8d28c63795b,Inbound,Order Related,Installation/demo,Good ,,,15/08/2023 11:57,15/08/2023 12:02,15-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
8622b8ef-8ce0-4cec-b22d-96d3e603f850,Inbound,Order Related,Order status enquiry,Thanks,,,15/08/2023 13:36,15/08/2023 13:43,15-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
dd956775-9115-4129-81fa-1acd062f42c9,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:38,15/08/2023 17:41,15-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
646b0753-4f03-4a51-99fe-230b1f016138,Inbound,Returns,Missing,Thank you mam ??,,,15/08/2023 19:40,15/08/2023 19:47,15-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
50221db8-dab5-4e4b-a9cd-926f5fd693bd,Inbound,Returns,Return request,,,,15/08/2023 21:30,15/08/2023 21:31,15-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
81c953ad-f435-4536-b75b-455a31cdcf4a,Inbound,Refund Related,Refund Related Issues,No,,,15/08/2023 21:32,15/08/2023 22:58,15-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
83228945-1ddf-41a3-a2c0-20bb301fbd4c,Inbound,Order Related,Order status enquiry,Worst ,6ee987d6-7b58-4ac4-bae3-ec936e4bc164,04/08/2023 21:27,14/08/2023 18:07,14/08/2023 20:31,14-Aug-23,BANGALORE,LifeStyle,1349,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
9ab38997-6bcf-4673-a915-bbf027bee845,Inbound,Returns,Return request,,0afed7d9-68e5-4f31-8096-9570ce5fb6ad,07/08/2023 16:49,14/08/2023 12:00,14/08/2023 12:03,14-Aug-23,ALIPORE,Home Appliences,1199,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
46072fcb-8546-4cc0-a67a-262ae4b2d1f8,Inbound,Returns,Technician Visit,,e60e684e-884e-405e-8a6a-70a0cdeb1703,24/07/2023 15:49,14/08/2023 16:14,14/08/2023 16:19,14-Aug-23,BANGALORE,Electronics,18990,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
b3758309-dcbf-40a4-8403-9cec0c18e231,Inbound,Order Related,Delayed,,d3019c5d-e0e8-4c58-a1e3-24972a842dc7,11/08/2023 10:39,15/08/2023 14:35,15/08/2023 15:09,15-Aug-23,SURATGARH,Mobile,12999,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
a0723fe3-2c82-4cc8-98ae-40c9a23e92e7,Inbound,Order Related,Order status enquiry,Customer service good ,de347a42-4a1d-457d-b926-27a16616d788,10/08/2023 23:26,15/08/2023 13:41,15/08/2023 13:54,15-Aug-23,DARBHANGA,Electronics,1299,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
067687b0-592b-448f-8022-788535c9aa0e,Inbound,Feedback,UnProfessional Behaviour,,dea05e0b-ac5e-4320-ac17-cc78e3d15980,19/07/2023 14:50,15/08/2023 09:00,15/08/2023 10:00,15-Aug-23,GWALIOR,Electronics,999,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
0ed84ddf-7e08-462f-a244-d00cac1e2f6e,Inbound,Returns,Return request,,,,14/08/2023 04:54,14/08/2023 06:28,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
5f5433d1-126c-4b0a-b82e-ef3a88f5b090,Inbound,Returns,Reverse Pickup Enquiry,Good job ??,,,14/08/2023 10:31,14/08/2023 10:33,14-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
402c637f-38be-4fe7-9bfc-84a21d815f0d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:02,14/08/2023 17:04,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
0da518bb-5338-43e9-8df2-3ea75302e377,Inbound,Cancellation,Not Needed,,,,14/08/2023 17:28,14/08/2023 17:42,14-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3cbddee0-be90-48cb-bfdb-4105316103d4,Inbound,Feedback,UnProfessional Behaviour,Something is missing in Shopzilla ,,,14/08/2023 18:01,14/08/2023 18:04,14-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
617a079f-74f4-4deb-a3b0-7f9393889be5,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:37,14/08/2023 19:39,14-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
15c0283a-bead-4ce0-ad5c-cde2af477b5f,Inbound,Order Related,General Enquiry,Thank you to a Shopzilla CSA from an SuperBuy CSA,,,14/08/2023 20:39,14/08/2023 20:40,14-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
30d742da-b7bc-43b2-9e35-47a5a34d4a89,Inbound,Returns,Reverse Pickup Enquiry,Good for nothing.,,,15/08/2023 09:35,15/08/2023 09:56,15-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
bb65bb38-a285-4ec0-acdd-a0f57b857704,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:44,15/08/2023 10:46,15-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
4eebb18d-8a69-479a-9869-52f7d66c274c,Inbound,Returns,Return request,Okk,,,15/08/2023 12:14,15/08/2023 12:17,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
a861570a-2d55-49df-8fe9-4723be26d67a,Inbound,Cancellation,Not Needed,,,,15/08/2023 14:08,15/08/2023 14:10,15-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c23ea092-6596-45e4-9271-5f413fa1720d,Inbound,Order Related,Delayed,,,,15/08/2023 17:57,15/08/2023 18:27,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
2c3858d3-7dec-4055-a86d-e0f42ff77289,Inbound,Payments related,Wallet related,Thank you coustomer care executive ,c2e59f56-423b-4e72-90d2-d53d661dfcc4,25/07/2023 14:02,15/08/2023 16:10,15/08/2023 16:12,15-Aug-23,JAIPUR,Mobile,28785,,William Carey DVM,William Park,John Smith,61-90,Evening,5
e9177e96-08c2-42d7-8e54-44aea08b8ac1,Inbound,Order Related,Delayed,,9e7787e9-2fe0-4067-9565-49a1357a77f1,04/08/2023 19:44,14/08/2023 08:29,14/08/2023 08:32,14-Aug-23,SRINAGAR,Electronics,799,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
2d2b1c93-28ec-4fff-9adb-1dbf26d48478,Inbound,Returns,Return request,Happy customer service ,2f9bdee5-ba6b-41fc-8815-09ebe24e7710,24/07/2023 14:05,14/08/2023 15:20,14/08/2023 15:25,14-Aug-23,KATIHAR,Home Appliences,1799,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
aad771a6-d450-4a12-8f6a-d8c8c0920442,Inbound,Order Related,Priority delivery,,2e0e3734-9f69-4bf9-abc9-456594b877c3,10/08/2023 16:26,14/08/2023 09:50,14/08/2023 09:53,14-Aug-23,DHENKANAL,Books & General merchandise,199,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
7590f09b-67f4-4414-9f77-ce17408d5992,Inbound,Returns,Wrong,,fe49d0b3-e936-4263-8b51-ebab248b4ef1,04/08/2023 17:54,15/08/2023 11:17,15/08/2023 11:17,15-Aug-23,SWAIMADHOPUR,LifeStyle,497,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
74d52d04-d9f2-4194-a7b8-c6fe2fed012a,Inbound,Returns,Missing,,d28b25dd-229a-492f-85ea-1601200ea979,09/08/2023 19:15,15/08/2023 20:57,15/08/2023 21:01,15-Aug-23,JODHPUR,Electronics,899,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
4fe10ba3-45f8-4dd7-a65e-4da062a357c9,Outcall,Order Related,Delayed,,8a372e7f-4f93-481e-9c27-252ff5f750a1,05/08/2023 16:12,14/08/2023 12:56,14/08/2023 13:10,14-Aug-23,PARADIP,Books & General merchandise,149,,Logan Barnett,William Park,John Smith,31-60,Morning,5
f9e30e38-debb-48f8-86de-a683455b9a30,Inbound,Returns,Wrong,,880ddc20-c0e5-4a50-8ff8-e4a70b0efde6,27/07/2023 12:42,12/08/2023 20:06,14/08/2023 07:45,14-Aug-23,SAHARSA,Books & General merchandise,1679,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
2197edd3-d8c9-4806-aaf5-20a51deed99f,Inbound,Product Queries,Product Specific Information,,,,12/08/2023 21:12,14/08/2023 14:32,14-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
d2d90edd-3b0c-4eaa-8855-28815b46dc0f,Inbound,Order Related,Order status enquiry,Thanks for Shopzilla ,,,14/08/2023 07:50,14/08/2023 07:54,14-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
4f0bd809-e80e-404d-97c1-5f47270218c0,Inbound,Returns,Return request,,,,14/08/2023 10:58,14/08/2023 11:00,14-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a7e36191-2d84-474e-98b8-92541ecca266,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 10:29,14/08/2023 12:09,14-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,1
51ff9c99-978d-402e-a103-75433a536c6b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:52,14/08/2023 11:15,14-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
f5a27603-ace4-43cb-8b48-3049b1cf5f47,Inbound,Returns,Return request,,,,14/08/2023 11:03,14/08/2023 13:42,14-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
05d38349-9f8c-4476-9176-37d05f890c1b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:26,14/08/2023 11:27,14-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
8d33dab0-d53c-466f-8b5e-866a3173d9cc,Inbound,Returns,Reverse Pickup Enquiry,Please resolve my problem as soon as possible. ,,,14/08/2023 12:08,14/08/2023 12:11,14-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
a7597f78-29dc-456a-ae95-b61520311d82,Inbound,Returns,Service Centres Related,Good,,,14/08/2023 14:36,14/08/2023 14:37,14-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
cb516949-e339-475b-9a67-4026678c9030,Inbound,Returns,Return request,Good ,,,14/08/2023 20:26,14/08/2023 23:25,14-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
0cb1c28a-e9a9-4d7f-8163-189d6bfe18a6,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 20:27,14/08/2023 20:35,14-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
d021fa30-05d3-4f44-8509-dd562a40a685,Inbound,Returns,Wrong,Shopzilla seller doing fraud with customer.i ordered a Wildcraft raincoat but received a Wildcraft bag inside the package.our time is loss i request to Shopzilla taking strongly action with the seller.,,,14/08/2023 21:32,14/08/2023 21:34,14-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
afb79f72-632e-47fc-8b9f-6059a985bf4b,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 10:01,15/08/2023 10:12,15-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
b9e082a3-72a6-4513-8681-8178d5a7135b,Inbound,Returns,Return request,,,,15/08/2023 10:48,15/08/2023 10:52,15-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d1b43c11-cb07-456b-8b7d-1a4f6eb95a09,Inbound,Order Related,Installation/demo,Sir   order 4 men's brief ka tha but isme only 2 pice hi nikhle hai kya ye frauds krne   ap log bethe h ya apke support se ho raha hai ye sb ,,,15/08/2023 11:13,15/08/2023 11:23,15-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
3b06c7c4-8ead-492d-a29a-0086bf8e6023,Inbound,Payments related,Payment related Queries,Good ,,,15/08/2023 11:15,15/08/2023 11:31,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
dbc00934-971c-4aa0-80d5-82c357fd87b5,Inbound,Order Related,Invoice request,,,,15/08/2023 13:06,15/08/2023 13:12,15-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
3d294689-1747-47fd-b607-07a4c0f4daac,Inbound,Returns,Return request,,,,15/08/2023 13:17,15/08/2023 15:00,15-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,3
363854df-3033-42da-a12b-7c4eb9f58521,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:00,15/08/2023 15:04,15-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
8fed967a-f9f2-48ea-b1e2-7d44b89b4f7d,Outcall,Returns,Return request,,,,15/08/2023 17:01,15/08/2023 17:08,15-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
388bbc62-9e78-480a-a655-a284bee14522,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:30,15/08/2023 18:36,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
de65b8b3-ff78-421f-9c00-cbf85b138705,Inbound,Returns,Reverse Pickup Enquiry,Feedback are for improvement not reminder for same mistake,db53092e-4bc1-49b8-8db4-d0411c95f254,18/06/2023 15:00,13/08/2023 12:44,14/08/2023 22:07,14-Aug-23,MUMBAI,Home,1699,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
ef812c01-3898-487b-a15a-e788b0f10e8d,Inbound,Order Related,Order status enquiry,"Don't burden your customers. Remember, there's SuperBuy.",5705ad5c-6244-4f81-b5de-23a73c508693,25/07/2023 18:47,15/08/2023 08:34,15/08/2023 09:10,15-Aug-23,PATHANAPURAM,Home Appliences,37990,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
76476411-47f7-4dd3-b955-e64adcbc912d,Outcall,Order Related,Delayed,Good ,3f2fcce2-583d-48e4-971f-5a8f2406372e,11/08/2023 00:56,15/08/2023 23:31,15/08/2023 23:31,15-Aug-23,BANGALORE,LifeStyle,359,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
6465cc23-f429-4d1f-8fa6-3eb1c761d94e,Inbound,Returns,Reverse Pickup Enquiry,,67bf2182-2542-4bfe-9b65-557d6a401864,20/05/2023 19:41,14/08/2023 19:38,14/08/2023 19:38,14-Aug-23,DAUSA,Home Appliences,1099,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
8fe52c2d-f1ac-4ef0-baa1-8f55c2cf8efe,Outcall,Returns,Return request,,2c2a002b-6df4-4265-802f-494ab759958e,08/08/2023 19:55,15/08/2023 11:46,15/08/2023 11:56,15-Aug-23,KOLKATA,Electronics,999,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
c40acf36-1cf7-4fe8-b107-c872b04a4fdd,Inbound,Order Related,Delayed,Very good helpfull ,dbe1ffad-dbf4-459a-8fd3-e88dd7ed47b0,07/08/2023 13:55,14/08/2023 18:43,15/08/2023 15:31,15-Aug-23,KHARAGPUR,Home Appliences,1699,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
0e6d4436-82d5-47ba-bf63-946a31b25d75,Inbound,Order Related,Delayed,,2c328959-eb70-4a15-b45f-a56f658ab64f,12/08/2023 15:51,14/08/2023 09:37,14/08/2023 20:16,14-Aug-23,,Mobile,26999,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
6438b637-a773-4990-9736-c6bdb48f826a,Inbound,Order Related,Delayed,,cf0e3f6b-cac0-45bd-9702-f702b527d31f,07/08/2023 00:43,14/08/2023 12:58,14/08/2023 18:14,14-Aug-23,PARADIP,Electronics,57990,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
d191aa87-5b1f-489b-98c6-a2726c91d0d8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:08,14/08/2023 10:09,14-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
861e6f46-ac92-4970-8d25-5cfd3f4fb2cc,Inbound,Payments related,e-Gift Voucher,,,,14/08/2023 10:50,14/08/2023 10:50,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
1e2e716f-73f5-4acc-821b-40402f7ae20c,Outcall,Feedback,UnProfessional Behaviour,Please improve delivery service after placing the order don't demand to customer like come and collect the product from warehouse instead of order location ,,,14/08/2023 12:07,14/08/2023 12:16,14-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
6ead30a9-98dd-416a-ba76-abe7661c247f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:22,14/08/2023 16:29,14-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,3
8ce33e5a-c348-4e87-ba61-9329e6176aef,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:23,14/08/2023 16:29,14-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
ce88afbe-75bd-41e7-995f-e9618fb7ad88,Inbound,Shopzilla Related,General Enquiry,,,,14/08/2023 18:26,14/08/2023 18:55,14-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
fa3babab-db21-44ab-a3b0-3946389f6bec,Inbound,Order Related,Delayed,The consultant said one thing and the result is far different from what they had promised. The most irritating customer service that I am speaking these times. Every time I contact your customer support I would be getting useless answers ,,,14/08/2023 22:41,15/08/2023 06:09,15-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
d2a08570-7308-4f90-938b-c090fea3b4a5,Inbound,Returns,Missing,  Good ??,,,15/08/2023 10:52,15/08/2023 11:19,15-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
f440f17e-9ae3-4570-9188-f3fcc83578af,Inbound,Order Related,Installation/demo,,,,15/08/2023 12:35,15/08/2023 12:40,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
a956c9d6-771d-481e-8142-7c6a73a037f4,Inbound,Returns,Fraudulent User,Very good ,,,15/08/2023 13:09,15/08/2023 13:11,15-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
4144c20b-2046-4161-9828-7bcd45e4229f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:19,15/08/2023 14:23,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
fc565ce8-00d2-46fa-ba89-dcc575ce18d1,Inbound,Returns,Return request,,,,15/08/2023 15:21,15/08/2023 15:56,15-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
8a78c9cd-3eb0-4582-9e06-564c0d2e434e,Inbound,Returns,Reverse Pickup Enquiry,,d1f981c0-9bd6-4f42-8a04-d03773356a79,06/08/2023 21:20,14/08/2023 15:41,14/08/2023 15:42,14-Aug-23,NEW DELHI,LifeStyle,692,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
0660acff-8a25-4ff2-ada7-0fe1c6913853,Inbound,Order Related,Delayed,Waste fellow ,4e8f639c-79bc-4648-9c00-4f7abb200624,05/08/2023 06:53,14/08/2023 08:49,14/08/2023 08:53,14-Aug-23,AMALAPURAM,Books & General merchandise,101,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
5bf6100c-d79e-4b45-879a-b98ed761613c,Outcall,Order Related,Delayed,,2cbcbaa9-8893-46a7-b890-344f61972a5d,03/08/2023 20:31,14/08/2023 16:44,14/08/2023 18:30,14-Aug-23,RAMPUR,Home,209,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ceb13d10-e6bc-4d76-8b80-44fc193f315a,Inbound,Cancellation,Not Needed,"Very weak,low,poor,slow services",843ae434-8412-48ee-b740-6affc9021bab,28/07/2023 17:15,15/08/2023 12:34,15/08/2023 12:52,15-Aug-23,RAJOURI,Home Appliences,1309,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
d4123dab-21fb-430e-8a09-daf2d72550aa,Inbound,Returns,Return request,,4243f515-bb03-4ddb-b20a-b62e12ace7b4,03/08/2023 17:05,15/08/2023 17:20,15/08/2023 17:27,15-Aug-23,SUNDARGARH,Electronics,999,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
101033bb-969f-4a35-8e8d-9e71e7ee4ca2,Email,Returns,Reverse Pickup Enquiry,,24c85d9e-5fe8-4d45-94c5-1dce6420cfa1,29/07/2023 00:39,14/08/2023 13:54,14/08/2023 14:01,14-Aug-23,PUNE,LifeStyle,2299,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
9e38759e-7809-4cd6-a2c6-292c2c13a6be,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:01,14/08/2023 11:13,14-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
6c7f470c-f677-4854-b28c-cf3c3b2c3643,Outcall,Returns,Return request,Ensure the same.,,,14/08/2023 10:46,14/08/2023 10:49,14-Aug-23,,,,615,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
dca097ae-05f4-48af-9b83-efa0900a60a1,Inbound,Returns,Return request,,,,14/08/2023 11:43,14/08/2023 20:51,14-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
8875a8d5-6cb6-48da-bb7f-e2f883027c7b,Outcall,Cancellation,Not Needed,,,,14/08/2023 11:44,14/08/2023 11:47,14-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6767f164-03e6-414e-920e-40c886a8fc37,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:44,14/08/2023 14:03,14-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,4
e2748f5e-f233-4944-a804-2cdc3675081d,Inbound,Product Queries,Warranty related,,,,14/08/2023 17:14,14/08/2023 17:26,14-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
1345e6d8-6e36-4e8e-b67d-e4cfbfa6861c,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 10:59,15/08/2023 11:48,15-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
81be444c-cba2-4215-bedd-46a3d7847291,Inbound,Returns,Fraudulent User,,,,14/08/2023 19:32,14/08/2023 19:36,14-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
08018f0a-ef59-46f1-ac0a-6edd7543e194,Inbound,Returns,Fraudulent User,Nice work,,,14/08/2023 21:41,14/08/2023 21:43,14-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
073c699e-8bb4-4494-a234-ac24c535a8a4,Inbound,Order Related,Installation/demo,,,,15/08/2023 07:25,15/08/2023 14:54,15-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
6416db20-0e5e-4fdb-9c26-763f9afe6e97,Email,Product Queries,Product Specific Information,He's a nice guy and supportive person ,,,15/08/2023 08:26,15/08/2023 08:38,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
8b22f29a-0aa7-45ff-adb8-6824924eeb94,Inbound,Order Related,Installation/demo,Better gud ,,,15/08/2023 12:27,15/08/2023 12:29,15-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
3ec6c5f0-b9a1-4d74-a551-8d0b2af5db4e,Inbound,Returns,Missing,To much helpfull information I got ,,,15/08/2023 13:23,15/08/2023 13:25,15-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
396b9273-3502-45e9-ab6e-8b6c5059229f,Outcall,Order Related,Priority delivery,,,,15/08/2023 13:16,15/08/2023 13:18,15-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f6cbb0e6-c556-4b2b-9d90-d97911847644,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 16:08,15/08/2023 16:10,15-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
e43860e6-eea9-4ad7-8972-4ac6b648146b,Inbound,Order Related,Order status enquiry,Mera issue 2 months se solve nahi ho Raha Maine 20 bar call Kiya koi help karne   nahi Apki sarvice speed post se bhi fast hai ?????????? product dilever karne me aur   clamp karne ke liya sorry for shopping for Shopzilla ????????????,,,15/08/2023 18:40,15/08/2023 18:49,15-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,1
2d8125ca-583f-423c-a33e-d006248f9d31,Inbound,Order Related,Invoice request,,,,15/08/2023 16:18,15/08/2023 16:27,15-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
b348a8a4-7b5c-4ab5-89bc-4b949fdacfa5,Outcall,Order Related,Customer Requested Modifications,,,,15/08/2023 19:04,15/08/2023 19:20,15-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
2c4705f2-f494-4fc0-93bb-ee0b94241f7a,Inbound,Order Related,Delayed,,1b965e0f-1b86-452b-a9f6-99453672c267,05/08/2023 09:20,15/08/2023 09:21,15/08/2023 09:39,15-Aug-23,HYDERABAD,Home,281,,Casey Holmes,William Park,John Smith,31-60,Morning,4
035f7af0-93e0-4c6e-9fd6-e68c49e83f5d,Outcall,Cancellation,Not Needed,Very good behaviour ,fe0f4b4a-6cc9-4384-ab32-2b802ec3a42d,04/08/2023 23:00,15/08/2023 18:41,15/08/2023 18:55,15-Aug-23,GIRIDIH,Electronics,1399,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4e1bacd4-e45d-4c47-a02c-32429598af92,Email,Order Related,Delayed,,d9b8b205-3a1e-4f23-bd57-891d334cda6e,06/08/2023 07:57,14/08/2023 08:44,14/08/2023 08:53,14-Aug-23,MATHURA,Home,1445,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,5
3df856c3-c7a4-4d46-bdd3-1ba92f67b49d,Inbound,Returns,Return request,,ca6add39-6035-4920-ab0e-9886f1a4a901,05/08/2023 19:32,14/08/2023 10:41,14/08/2023 10:44,14-Aug-23,JATNI,LifeStyle,617,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
085b9576-d21f-4373-ad68-3fef43db8276,Inbound,Order Related,Delayed,,c2ceaa7d-1e03-42e8-b840-c466f1774f52,11/08/2023 14:31,14/08/2023 16:34,14/08/2023 16:52,14-Aug-23,CUTTACK,Books & General merchandise,494,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
761f45cf-51d9-4dc6-972a-156b5bf9e187,Inbound,Order Related,Delayed,My order is yet not delivered from past 1 week.,b65f17b0-9fd9-46d1-b11f-b6b27d47685a,05/08/2023 19:50,14/08/2023 17:49,15/08/2023 07:23,15-Aug-23,PUNE,Mobile,26999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
adbace3a-ccaf-4a15-923f-2ecb3c896d53,Inbound,Returns,Reverse Pickup Enquiry,Good parsan,d0c46152-a6d9-4be2-bc41-b640acbd10d5,06/08/2023 06:47,15/08/2023 07:13,15/08/2023 07:14,15-Aug-23,SATNA,Books & General merchandise,263,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
3e0e7579-8104-42bf-9572-033f2d14138f,Email,Returns,Wrong,,c8c602b0-a1ee-4c2c-a061-724f1a6baf35,06/08/2023 15:38,14/08/2023 14:00,14/08/2023 14:03,14-Aug-23,KENDUJHAR,LifeStyle,379,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,4
c2590ee6-b4a2-4630-8536-51699f3875ba,Inbound,Returns,Reverse Pickup Enquiry,very bed,4c1bd0bd-54b2-44f6-83c2-ebb50ad0a968,22/07/2023 21:11,13/08/2023 19:42,14/08/2023 15:54,14-Aug-23,AGRA,Electronics,1999,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
21173c85-93a9-4e82-a189-5628c1e1558e,Inbound,Returns,Return request,Quality bad,,,15/08/2023 10:00,15/08/2023 10:03,15-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,2
29c3f230-c3ce-43fa-82a6-c7dc1f61d4e5,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 12:00,14/08/2023 12:03,14-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
b040e1ff-2274-4fcb-b292-9d3414e0cb0e,Outcall,Returns,Return request,Need products mentioned on specifications with correct quantity we order and their product name,,,14/08/2023 12:19,14/08/2023 12:24,14-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d98d6773-3480-4691-b259-248cf18e7384,Inbound,Order Related,Customer Requested Modifications,Good communication and also helpful ,,,14/08/2023 14:59,14/08/2023 15:00,14-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
4de73883-9994-4430-8f83-1ec5fb01441b,Inbound,Returns,Reverse Pickup Enquiry,Best,,,14/08/2023 15:38,14/08/2023 15:41,14-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
ee99eee9-218e-4649-80ae-c2570ccac7e5,Inbound,Order Related,Invoice request,Very good,,,14/08/2023 16:24,14/08/2023 16:25,14-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
a67a1343-d4de-4db1-827d-7bbebb19ed8c,Inbound,Returns,Return request,Very very good ,,,14/08/2023 18:49,14/08/2023 18:53,14-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
5cbb86fc-4fcd-4e50-9a83-5cff4d654a25,Inbound,Order Related,Order status enquiry,,,,14/08/2023 20:31,14/08/2023 20:37,14-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
4b5e91c0-ad6d-419d-b289-ebb741185829,Inbound,Order Related,Delayed,,,,14/08/2023 20:35,14/08/2023 20:56,14-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
264f02ad-3f78-4235-9f5d-e381f2fe0e9f,Inbound,Order Related,Order status enquiry,,,,14/08/2023 22:50,15/08/2023 09:22,15-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
c35c049c-62b7-4815-a004-1c8047a9704c,Inbound,Order Related,Order status enquiry,,,,15/08/2023 09:51,15/08/2023 10:04,15-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
66314313-e10f-403b-84a7-8b294a0f615f,Inbound,Shopzilla Related,General Enquiry,Jabardast customer solutions,,,15/08/2023 10:14,15/08/2023 10:19,15-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
8512ffe5-81c1-486c-888a-12995a86851b,Inbound,Order Related,Installation/demo,Good costumer service ,,,15/08/2023 12:44,15/08/2023 13:31,15-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
e6765dc3-6988-47fc-b739-7e23a9392429,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,,,15/08/2023 13:14,15/08/2023 13:15,15-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
532fef2d-93a0-49de-ab7a-4f72b2cbf5ac,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 13:18,15/08/2023 13:18,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
3518709f-8bfb-42ff-99a2-3346cd02a31c,Inbound,Order Related,Order Verification,,,,15/08/2023 14:18,15/08/2023 14:19,15-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,4
226ceaad-f4ed-4a73-8088-3f6b96be1f6e,Inbound,Returns,Fraudulent User,If the reason for product return is missing of product.... that option is not available at the reason for product return ,,,15/08/2023 20:22,15/08/2023 22:54,15-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
9e952b1b-57b2-44b7-b48c-7ea7c3bbb98a,Inbound,Order Related,Order status enquiry,Kindly improve your delivery ,,,15/08/2023 17:07,15/08/2023 17:13,15-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
0b29d4e1-240c-4c12-bc1e-9891296fb4dc,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 20:53,15/08/2023 20:57,15-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
34cdf9e2-1db9-4686-bb6b-faa31fe266d4,Email,Order Related,Delayed,??,222ccb1f-0b9a-4c23-9b6d-665879c4fe66,07/08/2023 13:42,15/08/2023 10:25,15/08/2023 10:37,15-Aug-23,CUDDALORE,Electronics,57990,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
afc31088-5992-4d62-a9e1-3c390db05f12,Inbound,Order Related,Delayed,,f17670d7-748d-40f5-9a56-2a0268ba9419,08/08/2023 22:10,14/08/2023 22:06,15/08/2023 10:06,15-Aug-23,PUNE,Mobile,17999,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,1
450def30-885e-4c44-bb4f-fb01d1280436,Inbound,Order Related,Order status enquiry,Improve your delivery services.,7e0f8a19-34a9-4e8a-b562-35b74f34790c,08/08/2023 19:05,14/08/2023 21:24,14/08/2023 21:30,14-Aug-23,AHMEDABAD,Electronics,58990,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
f322875a-772a-4df5-85c1-052df4ac1659,Inbound,Returns,Return request,,ae9b94ad-b29a-4039-89b6-37b9ee571504,09/08/2023 11:16,15/08/2023 13:41,15/08/2023 15:57,15-Aug-23,THALASSERY,Electronics,1099,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
25475a48-db93-4166-a4e4-6a74137df651,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:16,14/08/2023 08:19,14-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
aa2c5427-d444-424a-9edf-44fb9081810a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:49,14/08/2023 11:50,14-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,4
0c665d35-82fa-4ee4-9a8d-6f9ea415fbb6,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:55,14/08/2023 11:57,14-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
17e3d669-5f42-4ddf-83ae-64f639fc7c78,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 12:29,14/08/2023 12:32,14-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
d07be7fe-0456-44cc-baf0-a320cc624b64,Inbound,Returns,Reverse Pickup Enquiry,Very good sir,,,14/08/2023 12:51,14/08/2023 12:53,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
4163b9f6-3998-4138-8176-115a79d41c62,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:45,14/08/2023 18:48,14-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0568f597-8c42-493d-8e37-483615aa0bd5,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 22:08,14/08/2023 22:13,14-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
44e48e1d-e23d-4519-bbef-e0edbd54145d,Inbound,Order Related,Delayed,,,,15/08/2023 07:18,15/08/2023 17:21,15-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
8143c897-2c80-48be-bcaf-cd37888e2597,Inbound,Returns,Return request,Nothing all is good,,,15/08/2023 09:12,15/08/2023 09:15,15-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
ff3d6023-fc4d-4b74-844c-3e5d9db7ca2d,Inbound,Returns,Return request,,,,15/08/2023 13:29,15/08/2023 13:48,15-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
ad70165d-d2b1-4ac7-a28c-ac137e5752c4,Inbound,Order Related,Installation/demo,Trimmer not proper work. I send   delivery time and call for return or replace item then customer care sent me authorised service centre.Presently service centre about 110 km and I not use this once time So very bad ,,,15/08/2023 13:55,15/08/2023 13:56,15-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,1
c0a1c421-5950-49e1-b09b-9f76678f93f2,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:29,15/08/2023 17:30,15-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
ce1fdc10-374d-4934-97da-7d30beac4d65,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:37,15/08/2023 19:20,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
cdb8133d-5dd7-42ba-a4b9-969c18b3c1d8,Inbound,Order Related,Seller Cancelled Order,Very bad sarvice ,,,15/08/2023 18:05,15/08/2023 18:14,15-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
f044941a-91c9-402e-b058-29c40d40695e,Inbound,Order Related,Invoice request,,,,15/08/2023 22:04,15/08/2023 22:06,15-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
0937588a-bdad-4b16-92da-cde09eba464f,Inbound,Returns,Reverse Pickup Enquiry,,0fe5e794-62f0-412f-bbdc-a03ab86ddda3,03/08/2023 19:48,14/08/2023 20:25,14/08/2023 21:03,14-Aug-23,KOTA,Home Appliences,1614,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
6f5e7f1b-1ff5-4525-b3a8-f8209be1e286,Inbound,Returns,Reverse Pickup Enquiry,,7dc9e69f-bbf6-4e4a-9160-7a5873404bf8,08/08/2023 20:39,13/08/2023 14:40,14/08/2023 13:03,14-Aug-23,BAKHTIARPUR,LifeStyle,395,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,3
f8d331b7-6329-498c-b0d3-030a9835e87e,Outcall,Shopzilla Related,General Enquiry,,,,13/08/2023 22:38,14/08/2023 06:39,14-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
0a5aa1dd-0668-4447-8ac3-ddba12a1d022,Inbound,Returns,Reverse Pickup Enquiry,It's truly helpful ,22586a5b-971f-47b1-977e-610c92c38703,05/08/2023 00:03,14/08/2023 00:34,14/08/2023 00:35,14-Aug-23,KOLKATA,LifeStyle,408,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
d822365d-97d6-4b46-b646-f42fd4fde280,Inbound,Order Related,Installation/demo,,,,14/08/2023 09:29,15/08/2023 00:02,15-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
07043cfa-2b3f-4330-aca9-5a4bde690cee,Inbound,Order Related,Order status enquiry,,,,14/08/2023 10:58,14/08/2023 11:03,14-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
856ecaba-25fc-4fab-94cd-434b4762884e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:09,14/08/2023 12:28,14-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
dbf3273b-afc7-4cc5-9078-3fe4146b6dcb,Outcall,Returns,Return request,,,,14/08/2023 13:31,14/08/2023 13:35,14-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
522b1dce-6471-4b70-8d10-b3e02b5ef3d6,Outcall,Returns,Return request,,,,14/08/2023 14:07,14/08/2023 14:08,14-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
3f2c878c-79d4-4f42-943c-8c24426ccd58,Inbound,Order Related,Order status enquiry,Very good,,,14/08/2023 19:05,14/08/2023 22:00,14-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
6acfd077-cfea-4755-ab70-c1c04c92076d,Inbound,Returns,Return request,I am Happy with you slovey problem,,,14/08/2023 15:35,14/08/2023 15:39,14-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
a6fcebe3-2e6f-494d-b6d5-5f4ab2ce55a2,Outcall,Returns,Return request,  good ,,,14/08/2023 15:38,14/08/2023 15:44,14-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8c7dddfa-d8d8-4371-9932-25eeecfbe786,Outcall,Order Related,Installation/demo,,,,14/08/2023 16:06,14/08/2023 17:24,14-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7b1c7d66-d31a-4808-8c4c-b81f197c1ee7,Inbound,Order Related,Delayed,,,,15/08/2023 10:57,15/08/2023 10:58,15-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,3
afc286bc-738d-478b-a884-16634a730fb0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:38,14/08/2023 17:39,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
315de94b-a22f-4aee-bb69-12ab12cf8ee1,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:54,14/08/2023 17:56,14-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
13d691e3-701d-418b-b58e-91aeb3f6d7b7,Inbound,Returns,Return request,Thanks,,,15/08/2023 06:18,15/08/2023 06:57,15-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
dd50180c-3708-4e5e-a058-ca35aae35cd4,Inbound,Returns,Fraudulent User,,,,15/08/2023 07:47,15/08/2023 07:50,15-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
0061a8f2-c1dc-4ec8-afc8-a680f29bad0e,Inbound,Returns,Reverse Pickup Enquiry,My problem still isn't resolved. Until I don't get a refund all these calls and communicate is futile ,,,15/08/2023 08:41,15/08/2023 08:58,15-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
2abf98f8-84b8-4eb3-847b-707fc206eb51,Inbound,Order Related,Installation/demo,,,,15/08/2023 12:53,15/08/2023 12:56,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
121602a1-779d-4f4b-a9c3-63f100b348ca,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 14:39,15/08/2023 14:40,15-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
59acc9f1-b17a-4612-b8e3-a26b8c000566,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 10:09,14/08/2023 10:56,14-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
685f3b3b-98c6-4457-b3f6-49f18971c4fe,Inbound,Order Related,Delayed,,3daeb086-0ff5-4c61-b3a9-3d5bd599969c,02/08/2023 20:22,14/08/2023 09:27,14/08/2023 10:07,14-Aug-23,HYDERABAD,Home,599,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
acca00d8-186d-47b7-a180-821759becb05,Inbound,Order Related,Delayed,,7410d5c3-d36d-4e71-b5c1-46437c78b554,06/08/2023 23:56,15/08/2023 01:13,15/08/2023 01:15,15-Aug-23,PUNE,Books & General merchandise,196,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
c1fde66a-5b60-49aa-963e-4b7aa693aad6,Inbound,Returns,Reverse Pickup Enquiry,Bahat acha 5 rating ,14bf31ff-0ed9-4d7d-ba79-843897adf26e,30/07/2023 14:07,15/08/2023 07:17,15/08/2023 07:18,15-Aug-23,Murshidabad,LifeStyle,474,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
9baeeae1-aa46-4607-a1fe-a3713559b7e6,Outcall,Returns,Reverse Pickup Enquiry,Thank you so much ,4c082cfe-1d72-411f-bd3f-e051a4568254,10/08/2023 16:55,13/08/2023 19:00,14/08/2023 19:57,14-Aug-23,KISHANGANJ,LifeStyle,809,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
46446fe5-8db8-4606-97b5-0de34f483de3,Inbound,Returns,Missing,Thr customer support executive had addressed my queries in an effective manner,a74c33fc-b708-4582-84b6-315eedc098b9,09/08/2023 14:41,15/08/2023 12:14,15/08/2023 12:59,15-Aug-23,TRIVANDRUM,Electronics,164,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
30e20d97-75fa-4700-8a2f-f757b69ea89f,Inbound,Returns,Return request,Thanks,d359df3b-843c-4f7f-b6bc-1e66548bee76,11/08/2023 01:16,14/08/2023 16:26,14/08/2023 16:57,14-Aug-23,KOTA,Electronics,1499,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
e7166620-9448-470b-adc6-e9a4fd4668be,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:28,14/08/2023 08:31,14-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
cf4dc9c8-9a43-4d7b-8ba0-27bbbc0e98b4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:07,14/08/2023 21:56,14-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,3
31e3ef26-9c9b-4b9c-a89e-8e733b8b1fb1,Inbound,Returns,Reverse Pickup Enquiry,Worst service by Shopzilla ,,,14/08/2023 12:42,14/08/2023 13:01,14-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
085f348b-428a-40b4-8730-cbbe37888d4d,Outcall,Returns,Damaged,,,,14/08/2023 13:38,14/08/2023 13:38,14-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
2c0f1bff-2853-49b3-975d-fe7039923da1,Outcall,Returns,Reverse Pickup Enquiry,Support system ,,,14/08/2023 13:52,14/08/2023 13:56,14-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0a5867ba-aaa7-4d94-801b-f2f902e0136b,Outcall,Returns,Reverse Pickup Enquiry,Thank you very much ,,,14/08/2023 16:11,14/08/2023 16:19,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
96ca2d88-8c7e-44cf-8939-938af9f57836,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:45,14/08/2023 16:51,14-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
76d7756b-7b59-44e7-b823-4a09bd87d886,Inbound,Cancellation,Not Needed,,,,14/08/2023 19:51,14/08/2023 19:54,14-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ede24c4e-67b4-49fd-940f-4a4fd3e9a3c9,Inbound,Order Related,Delayed,,,,14/08/2023 20:20,14/08/2023 20:29,14-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
a1835eea-7456-4d97-903b-fde5b578cd95,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:34,14/08/2023 22:13,14-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
ad387483-1df4-4c00-acde-613db403e1f4,Inbound,Feedback,UnProfessional Behaviour,Take struct action against the hub incharges & wishmasters for committing criminal activities against customers,,,14/08/2023 20:37,14/08/2023 21:20,14-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
6dc716dc-60f1-4f44-8af1-1fb94da20c20,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,14/08/2023 20:37,14/08/2023 20:39,14-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
2f74b187-e105-4844-8496-51c251a18896,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:31,15/08/2023 02:17,15-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
9dae0a15-925c-4b5d-bc4b-14d95db4d5f1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:45,15/08/2023 06:50,15-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
cbc70be8-607e-46a2-b36d-5d4d34067197,Email,Refund Related,Refund Enquiry,,,,15/08/2023 20:30,15/08/2023 20:54,15-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
caf66335-feca-4c77-bc79-4f27fe8aaf3d,Inbound,Feedback,UnProfessional Behaviour,Very good??,,,15/08/2023 12:30,15/08/2023 12:32,15-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
710febe2-0ff7-47c3-aba9-66aad4f9cd0f,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:06,15/08/2023 17:08,15-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
b96b1ea6-5642-46bd-bc43-682259241f57,Inbound,Returns,Wrong,,,,15/08/2023 20:21,15/08/2023 20:23,15-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
2d20dbbc-63bb-4b62-832d-8cfc2a67079e,Inbound,Returns,Wrong,Very good consultant ,,,15/08/2023 22:37,15/08/2023 22:51,15-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
23e97fb3-e287-4832-a021-f881444676ab,Inbound,Order Related,Delayed,Thanku,72554640-1d40-4680-aad1-7f7ac5fb5404,04/08/2023 00:47,14/08/2023 00:20,14/08/2023 09:16,14-Aug-23,URAN,Home Appliences,1479,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
36b91775-9fd3-4b83-bd85-56eacf749e27,Outcall,Shopzilla Related,General Enquiry,Good,,,15/08/2023 17:01,15/08/2023 17:06,15-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
a1f32b3d-84ff-436e-9abe-c68929b034be,Inbound,Order Related,Delayed,,e91e4334-3903-43d6-80eb-a64a6e91d6d7,07/08/2023 17:04,14/08/2023 09:39,15/08/2023 19:46,15-Aug-23,NAVSARI,Home Appliences,3999,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b58a4eea-d217-401c-946b-fa0e0a22755b,Inbound,Order Related,Delayed,,152dc611-1ba4-47b9-9a62-914c23bee7da,06/08/2023 09:26,14/08/2023 07:18,14/08/2023 07:38,14-Aug-23,SHOLAPUR,Home,549,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
a7a15ab7-df2b-49d8-abeb-270df9f18b65,Inbound,Returns,Return request,,414c507a-0c28-424b-94a4-7118f21a2ca2,26/07/2023 18:36,14/08/2023 07:58,14/08/2023 08:01,14-Aug-23,RANCHI,Books & General merchandise,253,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
52985bd7-29bd-45b9-8ff7-721143d0169c,Inbound,Returns,Damaged,,7b7e8b01-b65c-4d3b-8cf7-50054e046b87,30/07/2023 22:42,14/08/2023 13:42,14/08/2023 13:46,14-Aug-23,BHUJ,Home Appliences,5999,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
d3c76353-d53e-49c8-b76c-45ad7dc2cff6,Inbound,Order Related,Invoice request,,82d838d0-6a48-46af-9a4d-06d89ff5a087,09/08/2023 10:37,14/08/2023 00:26,14/08/2023 00:33,14-Aug-23,JALANDHAR,Electronics,55490,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,1
6c337afb-9499-46ab-8923-a52cbac0e354,Inbound,Payments related,Online Payment Issues,,,,14/08/2023 08:19,14/08/2023 08:22,14-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
bde2c763-cb01-4cc6-9280-6a77c79d8016,Inbound,Returns,Fraudulent User,,,,15/08/2023 08:17,15/08/2023 08:18,15-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
b9a5d011-bb5a-4952-90b1-022b67ed7dbf,Outcall,Returns,Reverse Pickup Enquiry,Every thing is good of customer support ,,,14/08/2023 11:47,14/08/2023 11:49,14-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
c8cc1f5e-d381-4c8a-b720-b9e89a19e6f5,Outcall,Order Related,Invoice request,,,,14/08/2023 12:10,14/08/2023 13:11,14-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
695883c5-7414-45be-b619-c1420ab78b66,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:47,14/08/2023 15:21,14-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5fa8cf8c-51fb-4e3f-a214-8d00de83e1c7,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 12:53,14/08/2023 13:02,14-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
ee999d11-7a16-4665-a99d-a1c929fc118e,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 14:54,14/08/2023 15:02,14-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
35b4b6b7-175b-44eb-ae7b-2072e7d67c19,Inbound,Order Related,Delayed,,,,15/08/2023 12:53,15/08/2023 12:55,15-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
507c9cad-a71e-4c14-a2f9-3baac2adc2c8,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 18:31,14/08/2023 18:33,14-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
6fe237ad-5507-4169-8be0-22e7dd36c1e2,Inbound,Returns,Fraudulent User,,,,14/08/2023 19:25,14/08/2023 20:33,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
3c576eb4-471e-4920-b953-76e3c3f34f87,Inbound,Order Related,Delayed,,,,15/08/2023 09:52,15/08/2023 09:54,15-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
a8afbfb9-0e73-45cd-bae7-12754b1ed81f,Inbound,Order Related,Order status enquiry,,,,14/08/2023 20:12,14/08/2023 21:04,14-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
e9a47da1-74cc-46c4-9432-9f1c02c14ebd,Inbound,Order Related,Delayed,,,,15/08/2023 21:13,15/08/2023 21:15,15-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
34a670ba-d5d1-4639-bbd2-a5cc8a2add10,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 21:06,14/08/2023 22:36,14-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
22b0ef3b-cc2d-4203-bac9-2c67801fc51d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:53,15/08/2023 12:57,15-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
883f8fd9-df2f-4e8d-b04a-0cd8316fa247,Inbound,Returns,Return request,Supporting my return problem...thnkeww ,,,15/08/2023 13:35,15/08/2023 13:42,15-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
1db983c7-7e39-4b7c-9dce-d297fbb48e71,Inbound,Order Related,Unable to track,Please ensure the sellers product qualities and block those seller who has been giving low quality products like this one ,,,15/08/2023 14:20,15/08/2023 14:21,15-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
2f3a2678-a65a-4b05-9aae-cf844c74434f,Inbound,Cancellation,Not Needed,,,,15/08/2023 14:44,15/08/2023 14:57,15-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
29b969da-ed7f-459f-8890-6c2ea74e301a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:29,15/08/2023 15:20,15-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
302c1461-5cc3-40de-b29a-d64da815e429,Inbound,Returns,Reverse Pickup Enquiry,NYC talk but network and voice blurr issue,,,15/08/2023 15:11,15/08/2023 15:14,15-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
6e775f15-ae72-46ad-bbd4-7943e2ed1042,Inbound,Shopzilla Related,General Enquiry,Pay latter unlock please ,,,15/08/2023 16:59,15/08/2023 18:02,15-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
803e9923-b648-4243-bd02-0ea75ebbee76,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ??,,,15/08/2023 16:11,15/08/2023 16:15,15-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
4f68aa09-0934-4052-b8cb-5741db33acd9,Inbound,Returns,Reverse Pickup Enquiry,Help me,ebc3969f-9223-4c17-9b85-9a56d93bd304,30/07/2023 11:36,15/08/2023 12:05,15/08/2023 13:42,15-Aug-23,KISHANGARH,LifeStyle,441,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
8160f84c-6dad-4b7e-a189-2dedf9fded66,Inbound,Order Related,Delayed,,cb726d31-a031-47e0-9705-b15382a1e8b0,08/08/2023 10:45,15/08/2023 08:31,15/08/2023 21:00,15-Aug-23,KOLKATA,Books & General merchandise,81,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
f7c63976-0258-414b-8486-2d29fcbb2166,Inbound,Returns,Reverse Pickup Enquiry,There is not proper method to solve us query vert disappointed.,e127dc34-801e-4b78-af82-34115d52e3f7,06/06/2023 11:55,11/08/2023 21:41,15/08/2023 20:17,15-Aug-23,DHANBAD,Electronics,999,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
82545939-cd64-44ee-9781-b33ea9c9ea62,Inbound,Returns,Reverse Pickup Enquiry,,9ecbbc6e-c398-41ab-87bb-61c5488bd584,05/08/2023 11:53,13/08/2023 09:31,14/08/2023 07:28,14-Aug-23,RAMPUR,LifeStyle,934,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
84eb2f99-ce19-41c9-999d-52e27ab14a62,Inbound,Returns,Reverse Pickup Enquiry,,2382bbbf-b1d9-4073-bc1d-4c45ed712f8c,06/08/2023 11:56,13/08/2023 10:20,14/08/2023 21:04,14-Aug-23,JAMSHEDPUR,Electronics,192,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
dc190871-f5ae-44c9-b381-a2760b20a73b,Outcall,Refund Related,Refund Enquiry,Good ,ad9b02e8-08f5-47e8-a424-6b403bdc8bfb,12/08/2023 11:04,14/08/2023 13:07,14/08/2023 14:12,14-Aug-23,,LifeStyle,49,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
cccb7d70-c84a-4a50-bfd4-6dcfa7899071,Outcall,Order Related,Installation/demo,,317b25a8-bdd3-41db-b367-70d96b2e5505,06/08/2023 19:21,14/08/2023 12:28,14/08/2023 12:33,14-Aug-23,JHALAWAR,Home Appliences,11999,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a989c50b-d40d-4393-af1d-be17c84d8077,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 22:07,14/08/2023 11:44,14-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
12cf8757-80eb-4862-a85a-128f5d95cf03,Inbound,Returns,Missing,Very good service by Shopzilla,,,14/08/2023 10:49,14/08/2023 11:06,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
18bebdea-bdd3-44b1-b1e4-3fbeae7ca8ec,Inbound,Shopzilla Related,General Enquiry,Ok,,,14/08/2023 12:14,14/08/2023 12:16,14-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8812a025-8199-4047-b62f-fc1d73546e8b,Inbound,Returns,Self-Help,,,,14/08/2023 14:15,14/08/2023 14:18,14-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
6e1db0ab-6b23-43e7-a1a6-3302716e2172,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:01,14/08/2023 18:11,14-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
9fd70b08-bf38-430c-a5d0-3f4e9de5cb05,Inbound,Returns,Wrong,"Customer support executive was really helpful with all the information and did really understand the problem, improvement should be on the connection of call and the time for the call back of the support from the Shopzilla",,,14/08/2023 20:49,14/08/2023 20:54,14-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
d39b69d9-ea7a-42bc-8f00-99dfbdf8d1a8,Inbound,Order Related,Delayed,"Shopzilla cheated me. Goods are being delivered at 11:31 PM. I have never seen such a company. My time is not worth anything. If I complain, the solution is not done immediately.",,,15/08/2023 00:05,15/08/2023 00:14,15-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,1
9322d8de-3d3d-4c7c-9716-e9b11f0b4754,Inbound,Returns,Service Centres Related,very bad service,,,15/08/2023 14:04,15/08/2023 22:35,15-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,1
3d23c4eb-4fca-46c0-86c8-f7418060111b,Outcall,Order Related,Delayed,,,,15/08/2023 11:41,15/08/2023 11:43,15-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
df1c8a65-b8b1-4972-9e5d-4a4b6b3862c0,Outcall,Returns,Reverse Pickup Enquiry,If the cancellation was done from your side you should have reinstated the return request yourself. I should not be expected to track each order updates everyday,,,15/08/2023 17:09,15/08/2023 19:04,15-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
c890253b-e174-4be1-afbf-c6dfbceb099f,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 18:25,15/08/2023 19:35,15-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
afdf19c4-523c-4228-a7d0-454d37f0de8d,Inbound,Order Related,Delayed,,,,15/08/2023 18:26,15/08/2023 18:27,15-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
33a0f160-071c-4714-9945-dd7e4986afc7,Inbound,Order Related,Delayed,Your executives are stupid as hell,4be4289c-b448-4e3a-94fe-38b84984b4bb,03/08/2023 15:59,14/08/2023 19:52,14/08/2023 20:40,14-Aug-23,THANE,Furniture,9024,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
046a4117-c52a-428f-90ef-4cee6ad6099e,Inbound,Order Related,Delayed,,b922b15e-37ad-4581-88dd-87f7b1098f6f,04/08/2023 21:02,15/08/2023 12:06,15/08/2023 20:38,15-Aug-23,KARIMNAGAR,Electronics,1159,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,1
0b62bffc-aefe-40a1-8151-9759199ece28,Inbound,Returns,Reverse Pickup Enquiry,Very good ,872d012d-77c2-4015-9627-1e918b148ea4,02/08/2023 20:46,14/08/2023 14:45,14/08/2023 15:04,14-Aug-23,SILIGURI,Electronics,1549,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
67b37f51-7a26-4c6f-b230-2e78473afb8f,Inbound,Order Related,Order status enquiry,If you any problem in any order you can call Customer care . your problem is solved within 24 hr. Thank you ??,69c863ad-e99f-48ba-b22f-9020398800f0,12/08/2023 11:05,12/08/2023 13:41,15/08/2023 11:41,15-Aug-23,PURULIA,Electronics,2999,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1f85d683-d53a-4f1b-880e-26a4ea95041c,Inbound,Returns,Reverse Pickup Enquiry,  good reason ,302ea117-9e65-4d06-9521-798649d34b59,20/05/2023 17:41,14/08/2023 09:39,14/08/2023 09:40,14-Aug-23,JUNAGADH,LifeStyle,2996,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
981cf222-1966-47b9-97a3-b418776307f5,Outcall,Returns,Reverse Pickup Enquiry,,f4f6f9da-5379-4e4b-a51a-18d10fb872b1,19/07/2023 21:01,13/08/2023 20:17,14/08/2023 04:47,14-Aug-23,BERHAMPORE,Electronics,40258,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
c87fe80b-ae3a-4134-9f5b-04cef4670c42,Inbound,Returns,Return request,,ac3da187-61f3-40d0-9179-9d6c1d8074df,05/08/2023 23:27,14/08/2023 01:01,14/08/2023 01:02,14-Aug-23,MUMBAI,Electronics,183,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
7ede73c0-a006-4454-b2fc-21b93bc700e6,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 07:33,14/08/2023 07:40,14-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
5bd53f02-807e-40c2-8456-3617a8f079e4,Outcall,Order Related,Invoice request,Thanks for resolving my issue,,,14/08/2023 13:24,14/08/2023 13:26,14-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e42851eb-9371-4088-961b-44484acc3268,Inbound,Returns,Wrong,,,,14/08/2023 17:34,14/08/2023 17:45,14-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
92b25ac2-3073-456d-aab7-e665236a0b1f,Inbound,Returns,Reverse Pickup Enquiry,Nice service for customer support,,,14/08/2023 18:08,14/08/2023 18:09,14-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
1f89beb8-fdcd-48c6-aa21-e06e187e0bbd,Inbound,Offers & Cashback,Affiliate Offers,,,,14/08/2023 19:11,15/08/2023 09:04,15-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
496532e0-7938-4213-995b-415f9cf17945,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:01,15/08/2023 10:02,15-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
0b942574-9ef7-4e10-8f52-0a3e32d4bc36,Inbound,Returns,Return request,Please cross check while delivering. ,,,14/08/2023 21:02,14/08/2023 21:16,14-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
def24d20-4a59-4256-9ace-a957172e555c,Inbound,Returns,Fraudulent User,,,,15/08/2023 00:10,15/08/2023 00:11,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
6b13af5a-a234-4eb5-b936-c648322b5000,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,15/08/2023 18:20,15/08/2023 18:23,15-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
e28507f2-524f-4b04-a90c-ca2f90279e09,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:25,15/08/2023 08:28,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
06908ca0-5321-4d4d-9f37-db155d533be4,Inbound,Returns,Wrong,,,,15/08/2023 09:23,15/08/2023 09:47,15-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,4
92c9633d-7dbf-47ee-8347-2ce638bfea7b,Email,Order Related,Installation/demo,,,,15/08/2023 09:30,15/08/2023 09:35,15-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
bc68fee0-54c6-4131-aac4-2f4aee1dafb7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:18,15/08/2023 10:18,15-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
d773df5e-cf38-4df7-8b13-8629211a9de9,Inbound,Product Queries,Product Specific Information,Good,,,15/08/2023 13:15,15/08/2023 13:16,15-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
3a752156-4541-48cb-a983-d197187db06b,Outcall,Returns,Missing,,,,15/08/2023 14:21,15/08/2023 14:50,15-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
f743b747-dabb-4321-a246-bcb4b69f971b,Inbound,Order Related,Delayed,,,,15/08/2023 16:23,15/08/2023 16:35,15-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
ee304d31-8c18-47f5-aa12-7bc4dc72461c,Inbound,Order Related,Delayed,,,,15/08/2023 18:39,15/08/2023 18:50,15-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
9639b9ba-832f-4459-b669-218d2890d283,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 18:41,15/08/2023 18:43,15-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
ad58ff57-4991-4106-8def-243118a2efb6,Inbound,Offers & Cashback,Affiliate Offers,,,,15/08/2023 23:53,15/08/2023 23:54,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
0c7fb523-2385-45c8-8cd7-0f037831c636,Inbound,Returns,Fraudulent User,,5c67c184-accf-4654-9f49-9f5e0d2310a1,20/07/2023 10:38,14/08/2023 18:15,14/08/2023 19:35,14-Aug-23,MUMBAI,LifeStyle,1295,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,4
62e6f456-9535-4ceb-a92b-553814b5fe33,Inbound,Returns,Reverse Pickup Enquiry,Uninstall Shopzilla ,8d3f4986-925d-4a13-8edd-af5a1cd43e4c,25/07/2023 12:28,15/08/2023 15:57,15/08/2023 16:04,15-Aug-23,DHANBAD,Electronics,799,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
28de4488-991e-4fa1-816e-d970c2d8f698,Inbound,Order Related,Delayed,,e303a1ee-1b77-4620-b823-327f2eeb44b6,03/08/2023 19:16,15/08/2023 10:43,15/08/2023 10:46,15-Aug-23,ALDONA,Electronics,881,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
4db207c8-e13c-4df2-8ffa-60398871a1bd,Inbound,Order Related,Delayed,,5c222bbe-74f8-4c1c-b37e-be26327b342c,05/08/2023 17:59,14/08/2023 11:21,14/08/2023 12:55,14-Aug-23,HYDERABAD,Home,277,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,4
8da09083-08ae-4c9c-8581-0679eb4790eb,Inbound,Order Related,Order status enquiry,,0fb20f7f-3691-4cf2-a011-403083f905f4,08/08/2023 21:42,14/08/2023 20:46,15/08/2023 06:30,15-Aug-23,PANJIM,Electronics,61990,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
27dc7d32-586d-4f86-ab65-aa35a7bc5aa6,Inbound,Returns,Return request,,8fcfa1d4-45c2-4d8f-9e58-4c639f4ce3d1,23/07/2023 21:31,13/08/2023 16:57,14/08/2023 10:01,14-Aug-23,BIHAR SHARIF,Books & General merchandise,178,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
f956621d-bd51-43e2-85ef-8bbcad8afc64,Inbound,Order Related,Order status enquiry,"This time there was a lot of disappointment on shopping from Shopzilla, I had ordered this laptop which was not turning on.  Totally damaged laptop shipped.  The open box was with the delivery, so the delivery person who brought it took it back.  They said your money will be refunded.??",,,14/08/2023 11:09,14/08/2023 11:12,14-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,3
9e7327f2-1ecc-40e0-b92a-f5cc7384e7ce,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 12:03,14/08/2023 12:12,14-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
091d3c7f-a049-4660-acc9-e887bcfe617c,Inbound,Returns,Return request,Everything is good . No issue,,,14/08/2023 12:28,14/08/2023 21:45,14-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
bf2ab9c0-c9a0-485b-8e04-75610933e43a,Email,Order Related,Installation/demo,,,,14/08/2023 13:06,14/08/2023 13:20,14-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,2
e121689f-a50e-4f2d-ace9-dd442d79845e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:30,14/08/2023 21:42,14-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
b01feb3c-0f62-4e87-b270-b51ff7165ff4,Inbound,Order Related,Invoice request,,,,14/08/2023 23:31,14/08/2023 23:34,14-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
5c9f1c57-0d45-4567-9259-26c97fdb2d92,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:44,15/08/2023 10:45,15-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
ca5a6425-25b4-48ab-8d7c-bda7cdd7691e,Inbound,Order Related,Invoice request,,,,15/08/2023 11:04,15/08/2023 11:07,15-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
35b513fe-29f3-4524-bec2-d7490d76a2de,Inbound,Returns,Return request,,,,15/08/2023 13:22,15/08/2023 13:28,15-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
644ee102-2a3f-45bf-90f1-e00a88cc5fef,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:08,15/08/2023 14:19,15-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
a9306949-b70e-4801-977a-da2c2384b218,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:19,15/08/2023 14:23,15-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,3
4a10ae29-b97e-4094-922b-0c62b16139ae,Inbound,Returns,Reverse Pickup Enquiry,Customer  service is not resolve  not my problem.  ,,,15/08/2023 15:09,15/08/2023 15:10,15-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,1
6eca35a6-7a23-4333-ac2c-cde91dbfdb3c,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 16:31,15/08/2023 16:43,15-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
0c6203b9-edce-4d53-9ada-18b05ce00d86,Inbound,Returns,Return request,Gd person gd talk,,,15/08/2023 17:16,15/08/2023 17:17,15-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
49540b33-a4e0-4710-a54d-af0378217e77,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:50,15/08/2023 16:50,15-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
660a8e45-868b-4c31-a5ad-e5c3488d1c0b,Inbound,Returns,Reverse Pickup Enquiry,"i observed the issues when we exchange any product, like few months back I ordered the gloves and due to the small size i exchange it with large size after that i got the right size but the product ( gloves ) is damaged so again i exchanged it as the product is damaged, and even after that exchange i again received the damaged product ( you may check my previous order history for the proof in which i attached the photos of the damaged product) so, the point is i exchanged it two times and every time i received damaged product, i think this is the totally wasting the time of customer, somehow it decreases the trust towards the Shopzilla image.recently i order track pant due to the size issue i exchange it with one small size, in exchange i got the right/perfect size but this time the colour is different then my order, now they only shows option for refund (and showing 50rs deducted on this refund), there is no exchange option. as per my opinion Shopzilla shoud improve the atfer exchange service/exchange experience for kee",,,15/08/2023 18:09,15/08/2023 18:12,15-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
a4d90cdc-4bb2-46db-9602-4e0c806e2853,Inbound,Payments related,Wallet related,Customer service solve my solution ,ca6da39c-84e2-4b72-902f-cd40188d941f,07/08/2023 13:03,14/08/2023 22:10,14/08/2023 22:18,14-Aug-23,ROORKEE,Mobile,31999,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
b943e312-ebef-4916-acee-8b9aa46bd876,Inbound,Order Related,Delayed,,11257327-e2b1-43b2-b5fb-b79ef2260813,06/08/2023 13:34,14/08/2023 13:47,14/08/2023 13:55,14-Aug-23,NEW DELHI,Electronics,1199,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
164fdf8e-0d62-4e55-a128-076d4e20db35,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support ,870195dd-e854-4ce7-b647-aa0f6a67383b,28/07/2023 22:28,14/08/2023 17:18,14/08/2023 17:24,14-Aug-23,GHATSHILA,LifeStyle,1899,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
7dae802b-276e-4cfa-a44e-0657b06aff46,Inbound,Order Related,Installation/demo,Nice talking with me ,f457c321-9137-44a3-986f-112a3fe2388b,03/08/2023 07:17,14/08/2023 17:09,14/08/2023 17:11,14-Aug-23,MUZAFFARPUR,Books & General merchandise,4999,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
a1c844f5-7e18-4dff-8128-92668364e0f9,Inbound,Returns,Return request,,19e5efea-3578-4f97-b5b2-d80802156576,07/08/2023 03:28,14/08/2023 14:14,14/08/2023 22:32,14-Aug-23,JAIPUR,Electronics,899,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
265dca0a-6f7a-46ef-8ca3-fd51f1c00008,Inbound,Returns,Return request,,68a187d6-7d97-4227-b03b-a82814322b5f,06/08/2023 09:06,13/08/2023 11:48,14/08/2023 10:03,14-Aug-23,HOWRAH,Home,194,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
78154b49-8a6e-4a9a-af33-fd945cbfaefd,Inbound,Returns,Return request,,e44bdd3d-1d8e-4edf-a24c-1d767fa06494,08/08/2023 12:26,14/08/2023 10:12,14/08/2023 10:15,14-Aug-23,DUMKA,Home,257,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
58c2c2e0-582d-47e2-8c03-534fbed284a3,Inbound,Cancellation,Not Needed,Good we'll ,f1cfc098-bf10-4933-9f49-e72c0f52ba28,13/08/2023 17:16,13/08/2023 17:47,14/08/2023 11:23,14-Aug-23,CUTTACK,Electronics,1499,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
3af75253-b8e2-4782-b11e-a515d71dd26f,Inbound,Order Related,Invoice request,,abf57420-8e58-476c-bc06-9c695aaa8169,11/08/2023 14:59,13/08/2023 19:59,14/08/2023 12:33,14-Aug-23,AGRA,Electronics,999,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
8d76e5d8-7247-4e14-9083-d069a3a46e6e,Inbound,Order Related,Order status enquiry,,,,14/08/2023 10:19,14/08/2023 10:20,14-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
43dd930b-f52d-4a04-bb42-cbef787e8e60,Inbound,Order Related,Delayed,,,,15/08/2023 10:07,15/08/2023 10:08,15-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
cdc9edb4-d375-4859-9443-0060265b0dc2,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 11:05,14/08/2023 11:11,14-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
85787757-bc74-482c-9f58-8f57ce687707,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:42,14/08/2023 13:07,14-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
0d793385-ab72-4254-b54e-553186942c29,Inbound,Order Related,Delayed,,,,14/08/2023 12:42,14/08/2023 12:54,14-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
641bf3a4-fd1a-4805-8690-bd28f5a01334,Inbound,Feedback,UnProfessional Behaviour,ek number miss,,,14/08/2023 12:52,14/08/2023 12:55,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
8b483349-d1fc-496a-b3e7-8f60f7fde4f8,Inbound,Payments related,Online Payment Issues,Very happy with Shopzilla,,,14/08/2023 12:57,14/08/2023 12:58,14-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
084c229d-0c03-4e12-b8a0-a09a996fb458,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 13:57,14/08/2023 14:21,14-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
54fff55e-87ce-4827-956b-661e9e2de49f,Outcall,Returns,Return request,,,,14/08/2023 16:57,14/08/2023 17:04,14-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1f9bf821-ccfc-4983-9bae-0ec966d065c3,Inbound,Returns,Self-Help,Good services,,,14/08/2023 17:00,14/08/2023 17:01,14-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
c3f59d77-6097-4bfb-adb0-bc77b65a932b,Inbound,Order Related,Order status enquiry,,,,14/08/2023 18:20,14/08/2023 18:38,14-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1b6b912a-220e-4db3-bb04-2aa7b0fc72ed,Inbound,Returns,Service Centres Related,,,,14/08/2023 19:30,14/08/2023 19:32,14-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
6fb8954c-3564-4d0b-ba86-bf83715def45,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:58,14/08/2023 20:01,14-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
c0688fa0-1e71-45ee-9748-9124203e2db0,Inbound,Returns,Fraudulent User,Thanks ??,,,15/08/2023 01:01,15/08/2023 01:02,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ff55eede-cf81-4857-96da-2ba8e141873a,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 07:08,15/08/2023 08:16,15-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
4c4bbe07-8ac7-4648-b4fe-afece8b69bde,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 09:49,15/08/2023 09:52,15-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ae44f234-b2a0-45c9-9862-7aeca5fa650a,Inbound,Order Related,Delayed,  experience to explain problem thank you so much,,,15/08/2023 10:42,15/08/2023 10:45,15-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
6d0d3881-9626-411d-b847-90734632f9d2,Inbound,Order Related,Delayed,Good,,,15/08/2023 11:24,15/08/2023 11:26,15-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
bb946b7c-f18b-4c4b-9de4-af0549d8fda9,Inbound,Returns,Fraudulent User,,,,15/08/2023 12:27,15/08/2023 16:10,15-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
5f13af4e-726c-4fa6-bcdf-3e0c9cf965f4,Inbound,Returns,Return request,Good ,,,15/08/2023 14:19,15/08/2023 20:52,15-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
f602fc8b-15e2-45b8-8425-38f69cc801b0,Inbound,Returns,Wrong,,,,15/08/2023 17:15,15/08/2023 17:22,15-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
46d5de94-e6d3-45d3-857f-694371cf9e55,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:55,15/08/2023 14:57,15-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
95f74d95-4bb6-41c6-a302-7fd060ccae2f,Inbound,Order Related,Seller Cancelled Order,Good service executive,,,15/08/2023 18:47,15/08/2023 18:48,15-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
63225d9c-8a05-4d9e-80d4-1301c6af801b,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,15/08/2023 20:40,15/08/2023 20:45,15-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
58ebf517-9cbb-4108-9a6f-4f161732ed5b,Inbound,Returns,Wrong,,,,15/08/2023 21:06,15/08/2023 21:08,15-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a2c12b5b-66c0-46fc-858f-4e27b8ff2ed5,Inbound,Order Related,Delayed,Good ,b274ccf7-3f27-4ea1-a309-379b80204540,01/08/2023 14:33,14/08/2023 21:17,15/08/2023 08:52,15-Aug-23,VADODARA,Electronics,2579,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
bd073723-be46-4572-9c80-1ff321229ab1,Inbound,Returns,Exchange / Replacement,Very good ,40924a1f-b02a-484c-b054-077430cf44c4,04/08/2023 15:59,14/08/2023 09:53,14/08/2023 09:54,14-Aug-23,HISAR,Mobile,29999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
f97d6548-2ae6-4e6a-ad22-7b389e94182c,Inbound,Returns,Wrong,,69bfb84f-7bd4-4416-9dc6-e0d5dfbfca80,06/08/2023 00:58,15/08/2023 08:47,15/08/2023 08:49,15-Aug-23,BHARATPUR,Books & General merchandise,759,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,1
6154bfe5-4f0d-4336-8be8-782572591ace,Inbound,Order Related,Order status enquiry,Agent didn't understood my query and maybe thats because the policies are not clear.,04234071-c487-4e59-8060-461008fc8b26,13/08/2023 20:42,13/08/2023 21:09,14/08/2023 20:25,14-Aug-23,KOLKATA,Electronics,999,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,3
69625e73-6d00-4c28-9247-efae4ee67c79,Email,Returns,Missing,,,,14/08/2023 13:01,14/08/2023 13:01,14-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
1a577b40-289d-4bf6-bd42-935317877a36,Outcall,Returns,Fraudulent User,,,,14/08/2023 09:15,14/08/2023 11:21,14-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
d5474529-e6db-412d-a64f-b0b15860c453,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:35,14/08/2023 11:06,14-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
9446c825-1cf1-488f-ac49-1ae8980e15a7,Outcall,Returns,Return request,,,,14/08/2023 10:18,14/08/2023 10:22,14-Aug-23,,,,438,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
31706b3f-8c2c-4fe1-a517-f323a83962a8,Inbound,Cancellation,Not Needed,Not yet,,,14/08/2023 10:19,14/08/2023 10:23,14-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
43bebf0e-cc86-4c7f-baf2-9213392b9ad5,Outcall,Order Related,Priority delivery,,,,14/08/2023 19:01,14/08/2023 19:43,14-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
0319c764-71b8-442a-b038-83b6cc7dc10f,Inbound,Returns,Return request,,,,14/08/2023 12:08,14/08/2023 12:12,14-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,4
e095d274-510c-44a3-a551-a260b71c67aa,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 13:47,14/08/2023 13:53,14-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
cf69925b-a6bd-404b-843b-27c6f3a851d6,Outcall,Product Queries,Product Specific Information,Happy And Friendly Solve my concern ,,,14/08/2023 14:08,14/08/2023 14:12,14-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
36cdf5eb-0534-42a0-a6e6-38673a4b5866,Inbound,Returns,Return request,,,,14/08/2023 14:47,14/08/2023 14:55,14-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
14fe03e5-9c49-4507-a781-2c37ff7ac62f,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 17:25,14/08/2023 17:27,14-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
3bb7c6dd-130e-4902-873d-b29ff1c1f766,Inbound,Returns,Return request,,,,14/08/2023 17:41,14/08/2023 17:42,14-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
b00a4d81-81f0-46e1-89fc-4d8eaea186e2,Inbound,Order Related,Delayed,Thik hai bhai achha se baat kiya ,,,14/08/2023 17:46,14/08/2023 17:54,14-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
47ad8ef0-2d00-43aa-b674-b5e88acfc8c4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:31,14/08/2023 18:41,14-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
6f303460-9b50-45ef-829d-c4991edf25d4,Inbound,Returns,Product related Issues,,,,14/08/2023 19:02,14/08/2023 19:06,14-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
0aa08911-e81e-4dbe-b12f-f5fb499efd36,Inbound,Returns,Missing,Ok,,,15/08/2023 19:35,15/08/2023 19:37,15-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
eacd4107-5bed-482c-b50d-694f0e1de8a4,Inbound,Order Related,Priority delivery,,,,15/08/2023 09:56,15/08/2023 13:42,15-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e0057ba6-afb6-4f0e-9970-4a6ae996797e,Inbound,Returns,Return request,,,,15/08/2023 11:53,15/08/2023 11:55,15-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
19ab0b33-71d1-4377-a1d8-100e3c956fd1,Inbound,Order Related,Seller Cancelled Order,Good ,,,15/08/2023 14:11,15/08/2023 14:14,15-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
d5295060-f3c6-4a8b-a013-dee5805b00f3,Inbound,Returns,Wrong,,,,15/08/2023 16:31,15/08/2023 16:36,15-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9557dfe2-a04b-402e-bf77-e4e6e48c83d2,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 19:19,15/08/2023 19:26,15-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
aea5a7a8-3445-473f-bfb9-df6caac9de4e,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 19:31,15/08/2023 20:02,15-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
3b1f31d3-4d52-47f0-9df1-c6d47b4ee993,Inbound,Returns,Return request,,,,15/08/2023 22:06,15/08/2023 22:16,15-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
74660a88-da6d-46f8-8489-75e9600f8b63,Inbound,Returns,Service Centres Related,,4fbfdab7-df9a-4cf3-b41c-59f2f76cf617,15/07/2023 20:48,13/08/2023 21:58,15/08/2023 01:21,15-Aug-23,PATNA,Furniture,11880,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
bd5af9ad-ca3c-40f2-a4a1-3171540db2e9,Inbound,Returns,Damaged,,7220914c-7406-4283-9009-41cb92d69215,10/08/2023 18:02,14/08/2023 16:24,14/08/2023 16:25,14-Aug-23,BALAGHAT,Books & General merchandise,100,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
7f1e0a1c-73e7-4d38-b5c9-c37f6cb97ffc,Inbound,Order Related,Delayed,Nice ,021a72eb-8c7b-4cd2-a5df-675c0cbeb91f,09/08/2023 17:36,14/08/2023 15:51,14/08/2023 16:40,14-Aug-23,KARIMNAGAR,Electronics,53990,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,4
536a3d0f-84c8-4cc4-9ad9-f99fb61186f0,Inbound,Order Related,Order status enquiry,,b8fa1e40-5020-4a70-b7a1-98ec3ad7b026,13/08/2023 14:41,15/08/2023 16:35,15/08/2023 16:35,15-Aug-23,VALSAD,Mobile,5999,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cf843ca5-28b5-4d3b-9e63-0449c24c5837,Inbound,Refund Related,Refund Enquiry,Refund must be provided immediately after cancellation of the order.... It takes too much time to reflect in the account,6f0282d2-e94c-48ae-bc50-b87c39027fe2,10/08/2023 20:55,14/08/2023 15:02,14/08/2023 15:07,14-Aug-23,TINSUKIA,LifeStyle,193,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,4
608242e4-557d-408b-b6ac-25e4416afda8,Inbound,Order Related,Order status enquiry,,200c1956-65a7-4a30-bfb7-ce9a0fc21f88,12/08/2023 15:09,14/08/2023 13:40,14/08/2023 13:48,14-Aug-23,BEGUSARAI,Electronics,699,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b099acca-1531-4b8b-8668-be5311726bd1,Inbound,Product Queries,Product Specific Information,Meaning less discussion with customer service representative.problem not solved at all.,,,14/08/2023 13:39,14/08/2023 14:30,14-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
801012f2-e741-4292-8f29-2484a4e3fbaa,Inbound,Returns,Return request,Thank you ,,,14/08/2023 14:40,14/08/2023 14:44,14-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
ab6b2ee6-f40b-4d7e-9d78-baad07c6d6fa,Outcall,Feedback,UnProfessional Behaviour,,,,14/08/2023 16:03,14/08/2023 16:03,14-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
77ae72db-a69b-43c2-b46f-d46f2afe10cd,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 16:51,14/08/2023 16:55,14-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,4
3acad00f-77f9-4f55-a4c9-53a5569f5e49,Inbound,Returns,Return request,,,,14/08/2023 18:55,14/08/2023 18:58,14-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a1b7ebd6-4578-403f-980c-5b3f31ecb460,Outcall,Order Related,Order status enquiry,Good communication,,,15/08/2023 21:17,15/08/2023 21:18,15-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
9367bc3b-a545-4744-adba-620c1d3535a8,Inbound,Returns,Reverse Pickup Enquiry,Very bad website ,,,15/08/2023 10:38,15/08/2023 10:40,15-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6a717253-7f7b-46d2-b7f6-39f7367a4f65,Inbound,Cancellation,Not Needed,,,,15/08/2023 10:53,15/08/2023 12:00,15-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
1010c82e-8b6c-408c-ba87-6234204821f3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:05,15/08/2023 14:06,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
c95c7ab1-590c-4dea-84bc-98e559158c91,Inbound,Returns,Missing,,,,15/08/2023 15:50,15/08/2023 15:55,15-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
595cb429-4067-4a30-b1c5-19bb525a896b,Inbound,Returns,Wrong,,,,15/08/2023 17:46,15/08/2023 18:43,15-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
5fca6142-b6ac-4809-a8e9-fd00f0d1ef39,Inbound,Returns,Return request,,,,15/08/2023 18:09,15/08/2023 19:08,15-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0e9aa781-a605-4096-9c68-1553086812ad,Inbound,Returns,Wrong,,,,15/08/2023 18:36,15/08/2023 18:43,15-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
d04523ef-736f-4290-8840-e941fb9d3965,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:40,15/08/2023 20:41,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
60ea8640-f74e-46cd-80f1-ac41b520c6f8,Inbound,Order Related,Order status enquiry,,,,15/08/2023 22:02,15/08/2023 22:26,15-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
996a6603-1e8c-4d6d-9f5b-96ddc7b76dfc,Inbound,Order Related,Delayed,"Worst experience, she cut my call during call",3077326c-d904-4f87-931a-e4bcdc16c896,02/08/2023 10:58,14/08/2023 17:55,14/08/2023 17:55,14-Aug-23,GANDHINAGAR,Furniture,14465,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
98212037-f2d9-4560-9de1-f85ca721ac58,Inbound,Feedback,UnProfessional Behaviour,,14d2e1ae-0792-4952-8da6-3cae3e20a12e,19/06/2023 12:39,15/08/2023 12:56,15/08/2023 12:58,15-Aug-23,KAITHAL,Affiliates,141,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
e6fc27d1-d3f6-4a3f-9ef5-cf54a9509f7f,Inbound,Order Related,Delayed,,ff22e711-a39e-430a-9652-8518efc7cb8a,08/08/2023 20:07,14/08/2023 13:09,14/08/2023 13:12,14-Aug-23,PUNE,Electronics,295,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,1
21661584-1f7d-46c6-a6ce-80a7125ac761,Inbound,Returns,Damaged,,272f0dcc-1152-4e33-afa5-b27dacb5c166,11/08/2023 09:30,13/08/2023 09:19,15/08/2023 18:14,15-Aug-23,BANGALORE,Books & General merchandise,15,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,4
87972bff-1fc1-4707-925a-a621612db148,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla,6d0e63b5-72b6-41b5-ba2e-a5f2b23655f1,06/08/2023 20:57,13/08/2023 17:17,14/08/2023 13:36,14-Aug-23,KARNAL,Home,414,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,3
2d1f35b7-a14e-4536-aed3-884223f016bb,Inbound,Order Related,Order status enquiry,,7cda0622-8303-4b51-bbde-4b262e8fa51a,12/08/2023 19:34,14/08/2023 10:20,14/08/2023 16:02,14-Aug-23,NAVI MUMBAI,Mobile,14999,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
6e894258-40dc-4800-a3ac-c068a96a3c79,Inbound,Order Related,Installation/demo,  led TV liya tha jo ki 2/3months se off pda hain mere koi help nhi     ki side because I have not led tv remote so im not switch on tv because tv is android ????,,,14/08/2023 14:09,14/08/2023 15:05,14-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
0de06623-a7d8-448b-b07d-ca8621e0067c,Inbound,Returns,Return request,,,,14/08/2023 14:39,14/08/2023 22:58,14-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
74bf57a8-996c-4c7c-87df-bfd275ca87f8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:17,14/08/2023 16:19,14-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
8f6d8063-225c-4db6-a04e-47b8b4d9b13f,Inbound,Order Related,Installation/demo,,,,14/08/2023 16:23,14/08/2023 16:26,14-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
963a54a9-7f91-4719-951e-0cf6b0822f55,Inbound,Returns,Wrong,,,,14/08/2023 22:59,15/08/2023 07:47,15-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
478d1982-beea-4b3c-aa1c-73fa28d5d147,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:18,15/08/2023 11:19,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
5cf335bc-6e0f-4e48-8d08-8fe62f7fabcb,Inbound,Returns,Return request,,,,15/08/2023 13:59,15/08/2023 14:01,15-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1a1f6c2b-04d5-42bf-9ee7-8470776e1e30,Outcall,Order Related,Delayed,,,,15/08/2023 16:24,15/08/2023 16:26,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
5046e6a0-beb1-4d8d-bb00-85106747ce73,Inbound,Returns,Return request,,,,15/08/2023 17:01,15/08/2023 17:01,15-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
304402cc-75b9-45e4-b008-2cb59ec49e9f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:47,15/08/2023 17:53,15-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
2f59ba96-520d-405c-af93-60f5cf4d9743,Inbound,Order Related,Priority delivery,,,,15/08/2023 17:50,15/08/2023 17:51,15-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
84991624-0d5e-482d-b26f-7d68275abbb2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:30,15/08/2023 22:49,15-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
c3b829c0-e304-4eff-93c4-a6f80bf3db26,Inbound,Order Related,Delayed,Just stop doing fraud with us.,060698c2-b6b4-45fa-aa1c-ca4964550265,03/08/2023 20:33,14/08/2023 15:49,14/08/2023 15:50,14-Aug-23,NEW DELHI,Books & General merchandise,211,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
0030d5c3-4d55-4fc9-b776-4b78210b5d2e,Inbound,Order Related,Delayed,Delevery is very late.,2510727d-3c51-4a28-ad0d-fe15794f5417,01/08/2023 16:09,14/08/2023 17:11,14/08/2023 20:34,14-Aug-23,BOKARO,LifeStyle,369,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
86571c2b-b997-476b-a1c3-440148aed9d0,Outcall,Order Related,Delayed,,00c6bf33-763d-4dc3-bedd-10e2e597db7e,25/07/2023 17:10,14/08/2023 21:24,14/08/2023 21:27,14-Aug-23,KICHHA,LifeStyle,340,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
042b2fbf-6598-4625-abe8-530e6190a0df,Inbound,Cancellation,Not Needed,,c7a19fe2-f04e-4ab1-86cb-9c813a856515,10/08/2023 15:15,15/08/2023 10:12,15/08/2023 11:54,15-Aug-23,JAMMU,LifeStyle,874,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
2c2a1a35-3119-4c46-a28a-901fa149b37c,Inbound,Returns,Reverse Pickup Enquiry,you guys are worst not at all worth to talk to. Your service is worlds third class poorest.shameless brand,0dc36184-17a0-4184-ba2e-6a454c8f0a0f,28/07/2023 00:24,12/08/2023 22:51,14/08/2023 17:48,14-Aug-23,MUMBAI,Books & General merchandise,2198,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,1
d982b22d-052a-41c1-a15c-f46d2f1f28b7,Email,Order Related,Delayed,,7df17362-a8fb-4697-964b-b7ff77f736c3,05/08/2023 13:42,14/08/2023 17:24,14/08/2023 17:47,14-Aug-23,KRISHNA,Home Appliences,599,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
5f75af6f-c435-423b-95b1-9c73d4c3c9b1,Inbound,Order Related,Delayed,,62bc9e27-1f48-4b3a-88cd-2bdd3a905c84,06/08/2023 08:08,15/08/2023 01:26,15/08/2023 01:29,15-Aug-23,DHUBRI,Electronics,399,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,3
52d7c991-fe31-4bd6-ab97-8eebca2a6767,Outcall,Returns,Return request,,6e7b85bd-8da6-435a-95ce-1fd1435ea968,04/08/2023 16:54,15/08/2023 14:45,15/08/2023 14:47,15-Aug-23,SURAT,Electronics,899,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
5b6c55ed-707f-4dc0-bfc2-a0b3872af0a1,Inbound,Order Related,Delayed,,7dbc0ff7-62eb-4e6c-bc55-3e9f78a37655,09/08/2023 12:48,14/08/2023 19:43,14/08/2023 21:24,14-Aug-23,CHENNAI,Electronics,40990,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
5abaac18-2a8c-4449-9154-7fccf4556001,Inbound,Returns,Reverse Pickup Enquiry,,6ec68c7c-ba48-41c2-95e5-01b21b6e3ba4,04/08/2023 16:11,13/08/2023 21:33,15/08/2023 03:53,15-Aug-23,AMBERNATH,Electronics,2299,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
7e2ab1c9-36b2-4187-92b6-131b28be4159,Inbound,Order Related,Delayed,,6e925ae4-d3b4-40a6-9408-f55e8b9539a5,01/08/2023 16:58,13/08/2023 23:44,14/08/2023 13:12,14-Aug-23,BERHAMPORE,Electronics,549,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
3d650a17-d4a9-4080-9ba8-0587c2b7bd92,Inbound,Order Related,Order status enquiry,No,78216437-baa4-4bc9-8625-f9cf24f20663,13/08/2023 20:30,14/08/2023 00:29,14/08/2023 00:50,14-Aug-23,PATNA,LifeStyle,245,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
29281ba1-56bf-4639-90ac-10a284966680,Inbound,Payments related,Online Payment Issues,,23576e71-f8a2-451f-9483-3ced42c6aea8,,14/08/2023 00:51,14/08/2023 00:54,14-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
4ebcdf27-fc13-4446-84ca-aec162025149,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:40,14/08/2023 09:43,14-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
152fc838-f3a1-41c8-ae3d-b42846a5ff8d,Inbound,Order Related,Installation/demo,,,,14/08/2023 09:55,14/08/2023 09:57,14-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,4
879588f5-1668-419f-aacf-61e5dc428b28,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:52,14/08/2023 11:35,14-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
64db3f92-a720-4cf2-9058-965fd6cd7379,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:14,14/08/2023 11:15,14-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
61840eea-f6ae-4bc6-b068-2add2982d7e6,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:21,14/08/2023 12:07,14-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
865f3d65-9773-41b3-857d-6c8d3e589539,Inbound,Returns,Reverse Pickup Enquiry,"She was very professional and  wonderful, her way of talking is impressive  and in least words she solved my problems and gave me right advice and also assured me that no need to worry which I really liked I was very impressed with her words, I had a wonderful experience with her.",,,14/08/2023 12:46,14/08/2023 12:53,14-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
56583771-ea6f-4104-bf78-0e7094faf994,Inbound,Order Related,Invoice request,,,,14/08/2023 13:16,14/08/2023 13:26,14-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
daa41015-e917-46cb-955c-9ff85eec0a72,Inbound,Order Related,Invoice request,,,,14/08/2023 16:25,14/08/2023 16:27,14-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
4e2656a6-6d8c-453e-b628-65eacd156550,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:16,14/08/2023 22:19,14-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
989d4510-c2cd-42f0-9191-eb124508c928,Inbound,Order Related,Installation/demo,,,,15/08/2023 14:09,15/08/2023 14:51,15-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
2d5c6c93-d241-4452-866b-03521c9c622a,Inbound,Returns,Fraudulent User,Customer support is excellent service,,,15/08/2023 14:47,15/08/2023 14:49,15-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7963a3db-e58d-42e6-92f1-b07082dff648,Outcall,Returns,Return request,,,,15/08/2023 15:33,15/08/2023 15:36,15-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8a2412a8-9cec-4706-854d-1ada4534cc6f,Outcall,Returns,Product related Issues,Great communication with Shopzilla service..they are really genuine towards their work... Hope for the best.. ,,,15/08/2023 15:26,15/08/2023 15:33,15-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,4
58d4ca5f-ebe1-498a-a8c1-5305589bed47,Inbound,Returns,Return request,,,,15/08/2023 16:33,15/08/2023 16:34,15-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
b1d3648d-14de-4e7a-b7f7-60d059f67c7d,Inbound,Returns,Return request,,,,15/08/2023 16:45,15/08/2023 16:47,15-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
d6689ef2-f62e-43be-9c5b-96e114c99c93,Inbound,Refund Related,Refund Enquiry,???? ????? ??? ??? ?? ?? ?? ???? ???????? ?? ??? ???? ?? ??????? ,,,15/08/2023 21:04,15/08/2023 21:08,15-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
dfedf540-dde7-43e7-9386-0d8d5d8d0f2d,Inbound,Returns,Reverse Pickup Enquiry,good ,566089fd-faaa-440b-9083-2e468aade35e,22/07/2023 18:17,14/08/2023 08:13,14/08/2023 08:33,14-Aug-23,GHAZIABAD,Home Appliences,44490,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4c4cfc21-6b01-42a9-b3f1-11ee2528037a,Inbound,Order Related,Order status enquiry,,6f10d12f-6fa2-4a2d-9d1a-34f728c3d321,10/08/2023 10:47,14/08/2023 09:05,14/08/2023 09:06,14-Aug-23,UJJAIN,Books & General merchandise,1273,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
0fc49aca-9254-4a44-b723-9a7d366f5931,Inbound,Order Related,Order status enquiry,,4f19a791-adc4-49cf-9f60-98039fc10718,09/08/2023 10:30,15/08/2023 20:05,15/08/2023 20:09,15-Aug-23,KAILASHAHAR,Books & General merchandise,7974,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
3b83857b-24b4-4354-b988-3fb50e73098b,Inbound,Order Related,Priority delivery,Plz try to do fast delivery ,6291acfc-86c1-4c1e-9fcf-1aa8d15ede23,10/08/2023 17:53,14/08/2023 13:28,14/08/2023 14:40,14-Aug-23,VAISHALI,LifeStyle,775,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c2ab9883-1bd8-4450-958c-8ffbec14aca3,Inbound,Order Related,Order status enquiry,,8ff12007-0fa3-4929-917d-de0ad873a980,10/08/2023 16:01,15/08/2023 09:21,15/08/2023 15:55,15-Aug-23,BARGARH,Books & General merchandise,30,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
f96b8011-7d59-4e7f-b697-19588d69a50b,Inbound,Order Related,Order status enquiry,,00b61a6d-3d7a-4652-afb0-cefed448c1ab,11/08/2023 18:57,15/08/2023 20:50,15/08/2023 20:51,15-Aug-23,PALAKKAD,Mobile,8499,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,4
56eabad3-7962-475f-826d-586a7b35ef87,Outcall,Returns,Damaged,,d4bebffb-09be-4820-920c-715802f582ae,11/08/2023 14:07,14/08/2023 10:42,14/08/2023 10:49,14-Aug-23,BERHAMPORE,Books & General merchandise,83,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
27325297-890a-4cfa-9271-70f8cda2d03d,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 11:08,14/08/2023 13:35,14-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
9d6d1576-dcba-46cb-abc4-132407db5fcd,Inbound,Order Related,Invoice request,No,,,14/08/2023 11:29,14/08/2023 11:32,14-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
daf6f601-1372-4b93-9f41-231cd3b29a14,Outcall,Returns,Return request,,,,14/08/2023 12:12,14/08/2023 12:12,14-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
051daed4-e52a-4778-93bd-cfafa2f068c1,Inbound,Order Related,Delayed,Yes,,,15/08/2023 08:54,15/08/2023 08:55,15-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
edf99a02-ab10-42df-8389-b7a615d52ef2,Inbound,Returns,Reverse Pickup Enquiry,Agent was good. The way of talking was very good and he was professionally talking   it up guys Communication was also good the way of understanding the customer was also good Thank you,,,14/08/2023 14:48,14/08/2023 14:51,14-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fc783e41-8c9b-41b6-a1cc-71d80da3cfc2,Outcall,Cancellation,Return cancellation,,,,14/08/2023 15:31,14/08/2023 15:34,14-Aug-23,,,,0,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,3
f1497bea-5671-4e14-9617-17259e20ef4f,Outcall,Returns,Wrong,Good ,,,14/08/2023 18:18,14/08/2023 18:24,14-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,4
c266a95e-5dea-46e5-b267-75b722e74c37,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:03,14/08/2023 19:04,14-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
71fac24c-91f2-4727-b128-039825458151,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:42,15/08/2023 10:44,15-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
321b57f9-bafd-4d51-8925-2458ffdee375,Inbound,Order Related,Order status enquiry,,,,15/08/2023 11:25,15/08/2023 11:26,15-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
2074d22b-37b6-4447-8ea0-0507a80c6875,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:52,15/08/2023 13:53,15-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
a135710c-3ff9-47a9-9648-239fdce00728,Inbound,Feedback,UnProfessional Behaviour,Nice,,,15/08/2023 15:12,15/08/2023 15:19,15-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
3d549287-bf4e-42ab-840b-478fcbb1257b,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 17:21,15/08/2023 17:30,15-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
14864a26-9024-482f-aa87-bc8da38c1b80,Outcall,Order Related,Priority delivery,Try to make information easily available in appDelivery time is too long Delivery products as soon as possible ,,,15/08/2023 19:09,15/08/2023 19:11,15-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
59ba4101-598b-4b88-aa02-412ee6f8a6f3,Inbound,Order Related,Unable to track,?? nice good ??,,,15/08/2023 20:56,15/08/2023 21:30,15-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
6357c1d7-1f6f-4704-a36a-32b4baaf267b,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is a very good shoping aap and coustomer care is very helpful ,,,15/08/2023 20:59,15/08/2023 21:01,15-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
75df3f43-30fd-4499-b79d-b139bb2603b8,Inbound,Order Related,Delayed,,5b7638bf-62c6-4084-963c-f95a73965a0e,04/08/2023 12:16,14/08/2023 16:44,14/08/2023 19:52,14-Aug-23,PUNE,Books & General merchandise,393,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,4
cd06d2d9-2a48-457a-b171-58242fa69eba,Inbound,Order Related,Order status enquiry,Thank ,d7740888-61c0-4cee-a527-c383a174f959,05/08/2023 08:40,15/08/2023 20:51,15/08/2023 20:55,15-Aug-23,HYDERABAD,Books & General merchandise,629,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d09ecaea-a8ad-41c5-a1db-dfe8051d2391,Outcall,Order Related,Order status enquiry,,dc03f68a-5807-40b0-93e2-b28c466c17a8,05/08/2023 17:43,14/08/2023 11:14,14/08/2023 11:15,14-Aug-23,KAMALGANJ,LifeStyle,799,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
f8e79879-649d-4244-9219-6719f04f8956,Inbound,Returns,Reverse Pickup Enquiry,5,3c3d5550-7593-43b6-a938-a6457885763c,12/08/2023 08:09,14/08/2023 18:12,15/08/2023 17:15,15-Aug-23,GORAKHPUR,Electronics,1299,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
80e88d1f-3785-4096-9aed-57539dc51244,Inbound,Order Related,Order status enquiry,Good ,2221eb6b-06d7-448a-9fe0-b98da5e58427,09/08/2023 12:31,15/08/2023 19:23,15/08/2023 19:25,15-Aug-23,DINDIGUL,Books & General merchandise,143,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
f893d71f-b6eb-42b5-92fd-a77e18ac217b,Inbound,Order Related,Delayed,Please send on time delevary,fbc8c38a-a929-4c6e-8521-bc096e9ca2a3,08/08/2023 21:53,15/08/2023 21:49,15/08/2023 21:52,15-Aug-23,HYDERABAD,Books & General merchandise,365,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
85b90372-722f-4443-8fc8-b5e102b1385a,Outcall,Returns,Exchange / Replacement,,,,14/08/2023 08:32,14/08/2023 08:33,14-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
5d8d1281-6abd-4df8-91b0-4fb2cd6f3988,Inbound,Cancellation,Not Needed,Good,,,14/08/2023 14:05,14/08/2023 15:48,14-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4baf8bf9-4fb4-4adb-bf0f-c8b5c6552077,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:08,14/08/2023 13:41,14-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
b796a6fc-b58e-4d9b-9f95-4874187d55de,Inbound,Returns,Reverse Pickup Enquiry,Executive behaviour is really great ??,,,14/08/2023 13:57,14/08/2023 13:58,14-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
8ec23a33-9f99-480d-ba00-c7022b7939c8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:14,14/08/2023 17:38,14-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
373316bc-2b90-4c3e-803b-eb8c3eeeea0a,Inbound,Order Related,Order Verification,,,,14/08/2023 19:45,14/08/2023 19:55,14-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
5381e708-e8d0-45ae-ba01-0fce2d614a36,Inbound,Returns,Wrong,,,,14/08/2023 20:32,14/08/2023 20:33,14-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
90970cce-36d9-49cb-ac52-b78092b484c3,Inbound,Order Related,Installation/demo,"Junior executive was very polite but senior executive was very rude and unhelpful, giving false and misleading information, giving fake details, behaving rude and doing things as per his own opinion. These executives should immediately fired from such workplaces. Very very disappointed with the service provided by Shopzilla. Extremely unsatisfied. Leading to take further legal action against Shopzilla now. ",,,15/08/2023 12:15,15/08/2023 12:30,15-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
99892f77-5149-421a-88dc-3bf3c3186c00,Inbound,Returns,Fraudulent User,Good service ,,,14/08/2023 21:11,14/08/2023 21:33,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
ce294cf2-fb12-4b2d-b5b4-d34dd28c38e4,Inbound,Returns,Reverse Pickup Enquiry,Very good customer service,,,14/08/2023 23:06,15/08/2023 19:28,15-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
72e73cda-bad1-40be-afb7-d19fbd0e702e,Outcall,Returns,Wrong,,,,15/08/2023 07:15,15/08/2023 07:20,15-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
a44ab7bc-d667-4d96-b303-765b04d9010e,Inbound,Returns,Missing,Good support ,,,15/08/2023 12:06,15/08/2023 12:34,15-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
a7a79fc7-b573-4c05-84e9-54501591e5d1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:20,15/08/2023 12:29,15-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
050d54ba-0970-466b-97df-265445ddd615,Inbound,Order Related,Order status enquiry,,,,15/08/2023 15:36,15/08/2023 15:36,15-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
ece6d979-0dc2-4ba7-9d28-340f85c139ff,Inbound,Returns,Wrong,Osm,,,15/08/2023 17:09,15/08/2023 17:10,15-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
673a12fa-8b0c-4c17-a6df-a82e02eb8718,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:25,15/08/2023 18:26,15-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
6df2d3cd-b105-41a0-ab70-09a6ede2cc67,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:48,15/08/2023 18:49,15-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,4
ac7d3915-3460-42e6-b14a-e11bc44e96c5,Email,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:35,15/08/2023 19:50,15-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
f7a14861-f371-49c3-92cc-89b487b323f1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:41,15/08/2023 19:43,15-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
63e711f3-bc22-4665-9e7e-9af125f793c3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:15,15/08/2023 21:18,15-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
81c27f2f-3cdb-4c0d-9277-0a30f1d933ed,Inbound,Feedback,UnProfessional Behaviour,On ground delivery staff needs lots of improvement and there behaviour is very unprofessional ,,,15/08/2023 20:46,15/08/2023 21:45,15-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d9035f74-0557-4a27-b0ed-fb2aca3bef77,Inbound,Order Related,Order status enquiry,  support krte ho,,,15/08/2023 22:12,15/08/2023 22:13,15-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
5bbdfb2a-4c51-4253-a319-4b71414f8a7b,Inbound,Order Related,Delayed,"Shopzilla is a mother**ing and bullshit . If you can't solve customers issue, then you don't have right to sell things",ce9e6ca3-386a-4cdf-81be-8c6ca9983be5,16/01/2023 18:05,14/08/2023 08:12,14/08/2023 08:15,14-Aug-23,JALORE,Electronics,609,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0a456b55-1e5a-4f87-85f7-6e0877f87f01,Email,Order Related,Installation/demo,Very nice ,091e3341-f2b0-4571-bb41-6f14911287ab,07/08/2023 19:34,14/08/2023 18:03,14/08/2023 18:04,14-Aug-23,NEW DELHI,Electronics,2798,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0c28da44-714d-485a-a0e5-62072384dcd9,Inbound,Returns,Wrong,,738bf538-671d-4c8b-a7cc-6fdec7c4b4cc,03/08/2023 20:56,15/08/2023 12:20,15/08/2023 12:28,15-Aug-23,GURGAON,Electronics,1199,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
08e2f9dd-672a-432c-b833-506337142dce,Inbound,Order Related,Priority delivery,,1cd5f30a-f750-4142-9005-cea16ecd9fbc,06/08/2023 09:42,14/08/2023 08:11,14/08/2023 08:14,14-Aug-23,NEW DELHI,Books & General merchandise,1174,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
d4dd9f57-c088-441e-91d5-4be6d14cbd23,Outcall,Order Related,Order status enquiry,,fe746456-df7a-4b94-a26b-53b200d472e1,12/08/2023 15:40,14/08/2023 10:06,14/08/2023 12:46,14-Aug-23,BANGALORE,Electronics,51999,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,1
ca143711-221e-46e3-ba6f-f8ce1bb1936d,Inbound,Shopzilla Related,General Enquiry,Nice,,,14/08/2023 01:09,14/08/2023 01:11,14-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
f1f4bd0a-6432-412e-93da-5ad250aeac49,Outcall,Order Related,Order status enquiry,,,,14/08/2023 14:33,14/08/2023 14:34,14-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
923b11b5-2b82-4cef-98bd-9a5a52e45623,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 12:35,14/08/2023 12:36,14-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
30a2a2fd-00c8-4ea3-a611-8d1abad308d2,Inbound,Returns,Service Centres Related,,,,14/08/2023 13:21,14/08/2023 13:22,14-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,1
38932177-3e57-4cd8-ac08-33e8470cf592,Inbound,Returns,Return request,,,,14/08/2023 16:29,14/08/2023 18:43,14-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
427cc3f2-c634-45d8-8683-0da0714fbd20,Inbound,Returns,Missing,Easily I will understand ,,,14/08/2023 16:30,14/08/2023 16:35,14-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
b1c257f7-91b5-4bde-a6b0-ed34b52eec56,Inbound,Order Related,Delayed,,,,14/08/2023 20:55,14/08/2023 23:21,14-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
1715a4f5-3684-4fca-8f7a-f139e0605cd1,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 22:07,14/08/2023 22:09,14-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
6e95d737-fe8c-4b20-b581-6ee2cdf24fb7,Inbound,Returns,Return request,,,,15/08/2023 10:59,15/08/2023 11:17,15-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
4211811e-ae1c-437f-8d12-f915539f5824,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 11:12,15/08/2023 19:25,15-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c5a028f0-e762-42ce-bc38-0ce9068da6e7,Inbound,Product Queries,Product Specific Information,Price drop hone ke bad   return karange to acha hota ,,,15/08/2023 12:44,15/08/2023 13:03,15-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
d8fcb823-53bd-4a09-8a91-6c1bd878514f,Inbound,Returns,Return request,,,,15/08/2023 13:33,15/08/2023 16:48,15-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
9cdc664e-4f6d-493d-9a36-9d8f70d14f0d,Inbound,Returns,Reverse Pickup Enquiry,You are selling fake products and given fake information 6 months warranty you mentioned in your selling products your executive said not Warranty for product ,,,15/08/2023 21:06,15/08/2023 21:09,15-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
51701314-0680-4b8e-97ff-799a3b2b7e9b,Inbound,Returns,Reverse Pickup Enquiry,,af80f34d-d0d8-4a23-935c-5adfd3ebcefc,28/07/2023 12:28,14/08/2023 10:23,14/08/2023 10:23,14-Aug-23,GURGAON,LifeStyle,1398,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
f1725093-9e83-4ae1-b17a-e0b0c3ad45dc,Inbound,Order Related,Delayed,"As said earlier, this is my second complaint raised against the same issue. Make it resolve immediately ",2005edac-1205-4a77-8c0e-3bdc4c3588ae,03/08/2023 18:19,15/08/2023 08:31,15/08/2023 08:32,15-Aug-23,CHENNAI,Books & General merchandise,270,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
67c08d86-5d35-4092-9ca2-86dcfe6d6569,Inbound,Returns,Wrong,,53db5316-0356-44d8-be68-82ef3e310864,05/08/2023 14:09,14/08/2023 12:33,14/08/2023 12:37,14-Aug-23,DARBHANGA,Electronics,1399,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
c68243f5-539e-4bbd-94d3-6356fcafa063,Outcall,Returns,Wrong,,9ae6d9f8-e075-4d9f-bd03-cbea758fcc97,09/08/2023 16:42,15/08/2023 16:36,15/08/2023 16:42,15-Aug-23,PILIBHIT,Electronics,1499,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ad84ff6d-4130-4efa-8980-fc7c2a177ab9,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 11:51,14/08/2023 13:22,14-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
96c33518-b82c-4c11-8f05-12ddfd2e448b,Inbound,Returns,Return request,,,,14/08/2023 12:45,14/08/2023 12:47,14-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
142eb297-a3be-4643-a5c0-356d77e5ccdf,Inbound,Returns,Fraudulent User,,,,14/08/2023 14:50,14/08/2023 16:56,14-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
6e297b85-8ea6-432a-b8d4-18a4e8b9f10b,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 14:54,14/08/2023 15:00,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
dfefb504-a67b-4698-a34e-7fb2be4ffa07,Inbound,Returns,Fraudulent User,Required proper customer support ,,,14/08/2023 16:06,14/08/2023 17:20,14-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,1
a0188927-591a-4a64-8d49-c24d3790ca79,Inbound,Order Related,Order status enquiry,,,,14/08/2023 18:42,14/08/2023 20:08,14-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
ef471548-aaf4-4d69-bd8b-cae0fc59eae7,Inbound,Order Related,Invoice request,,,,14/08/2023 18:39,14/08/2023 18:41,14-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
90ca2c30-7a1e-4066-aa4e-1da9c3840ce7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:18,14/08/2023 21:44,14-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
7d85adb3-7ad8-4abd-89f1-d73f17e6fa87,Inbound,Returns,Return request,,,,14/08/2023 19:01,14/08/2023 19:07,14-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
d5bfd819-43e5-4627-ae96-52faca34f688,Inbound,Others,Call back request,,,,14/08/2023 22:51,15/08/2023 16:03,15-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
63de71b9-dca4-4385-8588-e00956fb661d,Inbound,Returns,Service Centres Related,Excellent ,,,15/08/2023 07:46,15/08/2023 07:49,15-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
847b923f-532c-43fb-ae15-4406ce7ca147,Inbound,Order Related,Delayed,,,,15/08/2023 10:43,15/08/2023 10:47,15-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,4
c6d0ce3c-ace7-4299-a851-2c051e3fc85a,Inbound,Order Related,Order status enquiry,,,,15/08/2023 11:53,15/08/2023 12:29,15-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
abefdec1-96d1-41e8-a956-460a2acbb129,Inbound,Payments related,Payment related Queries,Excellent ????,,,15/08/2023 12:04,15/08/2023 12:06,15-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
59f2962e-941a-4f27-9cbd-c32a6c40c81a,Inbound,Returns,Reverse Pickup Enquiry,There was a lot of background noise sometimes it becomes difficult to understand. ,,,15/08/2023 15:09,15/08/2023 15:11,15-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
38b423d0-aeaf-4878-b7da-9c319233515f,Inbound,Cancellation,Not Needed,,,,15/08/2023 16:16,15/08/2023 16:18,15-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
27d66943-0e70-4a71-ae12-8a4b05d3e689,Inbound,Order Related,Invoice request,,,,15/08/2023 19:28,15/08/2023 19:35,15-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
be5e97d5-4fa1-4446-a765-1bdb7a58ec1b,Inbound,Order Related,Priority delivery,,,,15/08/2023 23:28,15/08/2023 23:30,15-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
aaf3a3c9-bb21-4412-a824-12e11dea8e65,Email,Returns,Return request,The issue explained to one Customer support need to be repeated each time to the new executive and its frustrating,97db024d-1b8d-46d7-9619-3917d747b6a1,11/07/2023 18:05,14/08/2023 11:48,15/08/2023 16:07,15-Aug-23,CHENNAI,Home Appliences,11990,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
7b586188-66df-49b4-9bc7-7f600b0b3b6d,Inbound,Returns,Fraudulent User,Very happy to talk to you mam.and Very thankful to you that for resolving my issues.  Thanks again ,97bf5b40-29a4-440e-a4db-0f926e857f89,07/08/2023 22:43,14/08/2023 15:05,14/08/2023 15:07,14-Aug-23,PATNA,Books & General merchandise,170,,David Smith,Nathan Patel,John Smith,>90,Split,5
37122784-eb75-4e54-b552-0ec370579566,Inbound,Returns,Reverse Pickup Enquiry,,bde92678-b839-4f6b-89e9-2647e4aaaa0f,05/08/2023 13:14,14/08/2023 10:25,14/08/2023 10:27,14-Aug-23,RAJSAMAND,LifeStyle,938,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5431d482-a64b-4cb8-a035-5dafafea3d9a,Email,Order Related,Delayed,,fa5ceda3-fb3b-407a-a5e0-78925919796b,11/08/2023 17:08,14/08/2023 16:26,14/08/2023 16:27,14-Aug-23,SIRSA,Mobile,16999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5c0d432b-a2c3-467a-a7e8-4132bf693bdd,Inbound,Returns,Fraudulent User,,4f797bf8-e6e7-40d4-b62a-0a5f02831eb9,03/08/2023 18:53,13/08/2023 19:46,14/08/2023 07:37,14-Aug-23,GORAKHPUR,LifeStyle,4199,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
496803db-ca48-48a6-9749-96e68845fa5a,Inbound,Order Related,Delayed,,d81b82e6-6f08-4bf1-9977-e23900564c5d,11/08/2023 14:24,14/08/2023 13:31,14/08/2023 13:32,14-Aug-23,ROURKELA,Mobile,7999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
9735190f-9f94-479a-b216-7df1cd8bc843,Inbound,Order Related,Order status enquiry,You system is not properly ,34340b6f-55a9-4ec7-9d2d-da3be01a5c7e,11/08/2023 19:41,15/08/2023 19:51,15/08/2023 19:55,15-Aug-23,JHARSUGUDA,Mobile,24999,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
f8c254d6-ee55-4fa5-ad40-06d5c1f2cd9d,Inbound,Returns,Wrong,,bd417771-d936-49af-8b59-860b7ef319f6,06/08/2023 22:26,14/08/2023 10:24,14/08/2023 10:27,14-Aug-23,BHUBANESWAR,LifeStyle,872,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
1a7a9e23-b102-44a4-99fc-72b8dc59a262,Inbound,Order Related,Delayed,,,,15/08/2023 12:53,15/08/2023 13:37,15-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f8b5517b-1318-473e-add0-bca0e2b89a93,Inbound,Returns,Service Centres Related,,,,14/08/2023 06:32,14/08/2023 06:34,14-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
d8ec8d94-0279-4e0d-9602-5ed2d97b780b,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:43,14/08/2023 10:46,14-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
30d35388-0d1f-402a-b9fe-47756413443d,Inbound,Returns,Missing,,,,14/08/2023 12:43,15/08/2023 01:31,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
c6112027-ee2f-413b-8143-ff732846d33d,Inbound,Returns,Reverse Pickup Enquiry,Very good talk ,,,14/08/2023 12:37,14/08/2023 12:39,14-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
bab63cd5-f3f5-4082-b467-881ba05e4f75,Inbound,Order Related,Delayed,,,,14/08/2023 12:56,14/08/2023 12:58,14-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
cf1fec8e-90ae-4a79-b6ab-83df55e1ea42,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 15:48,14/08/2023 15:50,14-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
7a12f575-30e9-4dff-838e-4a932b53351d,Inbound,Order Related,Order status enquiry,Very good,,,15/08/2023 10:59,15/08/2023 11:01,15-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
72d99f46-9f54-489e-87b5-a033ad7c18ef,Inbound,Returns,Return request,,,,14/08/2023 19:37,14/08/2023 19:39,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
84a5c99e-3326-42b1-8411-284c01c15df0,Inbound,Order Related,Order status enquiry,,,,14/08/2023 20:27,15/08/2023 00:35,15-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
fc97989c-8b7c-4f77-9077-90eb33a2cbd8,Inbound,Order Related,Delayed,,,,14/08/2023 23:38,14/08/2023 23:56,14-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
9ec435ef-fff2-4d24-83f1-60d70726dd65,Inbound,Payments related,Payment related Queries,,,,15/08/2023 03:06,15/08/2023 03:13,15-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
d823560a-a0d7-4567-b6b4-5de30e5399cf,Inbound,Returns,Reverse Pickup Enquiry,So cute ,,,15/08/2023 06:05,15/08/2023 14:59,15-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
05552095-69c1-4bbe-b102-14b0d81d601e,Inbound,Order Related,Installation/demo,,,,15/08/2023 09:15,15/08/2023 10:28,15-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
64924aec-348e-4c73-9b04-10574b107d43,Inbound,Order Related,Delayed,Please try to deliver on time that's it.,,,15/08/2023 10:01,15/08/2023 10:05,15-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5081756b-b3c5-4efe-a289-0a3b826edac4,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 10:21,15/08/2023 10:22,15-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,3
fb201eac-0919-4700-ab04-105cd3a63154,Inbound,Payments related,Payment related Queries,Nice,,,15/08/2023 10:33,15/08/2023 10:43,15-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
43ac4c36-d51e-4dff-83b4-60cb18a4b0f2,Inbound,Returns,Return request,Ankit was very helpful in understanding and solving my issue which was pending for very long,,,15/08/2023 10:44,15/08/2023 10:50,15-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
45868b1f-bea8-4133-9805-bcd661cb3b83,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:58,15/08/2023 10:59,15-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7f6d7775-abd6-4444-b432-8b89cd567840,Inbound,Order Related,Delayed,Behaviour is very good,,,15/08/2023 17:10,15/08/2023 17:56,15-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
de74e26d-ba81-413d-8ae5-f97d640e604a,Inbound,Returns,Reverse Pickup Enquiry,Good shopping app,,,15/08/2023 18:40,15/08/2023 18:42,15-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
fd7743d5-bcc9-4272-bd38-f6e62773aac5,Inbound,Returns,Fraudulent User,,,,15/08/2023 22:21,15/08/2023 22:27,15-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
fa5ffe28-8c5c-4ec5-a773-8f7ac81616d5,Inbound,Cancellation,Not Needed,,c95c3c8c-fda2-4784-afae-4d30a52fbf02,11/08/2023 00:07,14/08/2023 17:23,14/08/2023 17:26,14-Aug-23,ERNAKULAM,Home Appliences,2999,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,4
c0ee142e-82b5-4d61-963e-9432987698a1,Inbound,Order Related,Customer Requested Modifications,,bd46723f-5f31-487f-b4c2-08b7c8f92968,08/08/2023 13:12,14/08/2023 13:30,14/08/2023 18:11,14-Aug-23,KADIPUR,LifeStyle,889,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
ea7148da-c880-4be9-9e8d-18ac9aae14a4,Inbound,Refund Related,Refund Enquiry,,a5e1caf4-da92-4b34-9e36-8484e3a536b8,04/08/2023 15:54,15/08/2023 06:02,15/08/2023 07:51,15-Aug-23,MIRZAPUR,Books & General merchandise,189,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,2
1a63a3e9-cbf9-4ecc-af2b-01e908f05118,Inbound,Returns,Fraudulent User,Call to talk is very happy and solve my problem,dabef723-f5ae-4edb-9cf6-19a6baf6522d,21/07/2023 15:31,14/08/2023 19:15,14/08/2023 19:39,14-Aug-23,BIKAPUR,Books & General merchandise,899,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
40b8f504-85cf-4de3-b406-384872794654,Inbound,Order Related,Delayed,,debc0d2e-bd0b-4fc7-91d7-dacb880b1ecf,08/08/2023 19:07,15/08/2023 17:04,15/08/2023 17:08,15-Aug-23,FARRUKHABAD,LifeStyle,353,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
00053812-fb74-4294-a9d1-5167c5a36c7d,Inbound,Returns,Wrong,,58a34f36-82e8-4c25-a340-bedff5ed0a0c,05/08/2023 11:11,13/08/2023 19:45,14/08/2023 09:29,14-Aug-23,JAIPUR,LifeStyle,1649,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
5571bc18-0c72-4f8d-b37c-ef0186a8a400,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:12,14/08/2023 09:58,14-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,4
cdb14050-0c89-4c73-9227-a5518c3f45a0,Outcall,Returns,Fraudulent User,Please add missing items botton options in Shopzilla grocery orders,,,14/08/2023 09:16,14/08/2023 09:29,14-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
fe0eca6b-10c9-4071-9809-3916d12b0519,Inbound,Returns,Return request,,,,14/08/2023 09:31,14/08/2023 10:01,14-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1fe1f82f-8ea9-48f5-98ae-5ffc79cc5cdc,Outcall,Order Related,Order status enquiry,,,,14/08/2023 18:39,14/08/2023 18:41,14-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
07e61d67-5b94-465b-a280-caba925889dd,Inbound,Order Related,Order status enquiry,I'm very disappointed with Shopzilla customer support ,,,15/08/2023 13:11,15/08/2023 13:12,15-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,1
9d4a1277-4fc9-4241-b8c3-781912187206,Inbound,Returns,Return request,,,,14/08/2023 13:36,14/08/2023 15:44,14-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
b0e38a1a-715a-49c9-93e1-40605e7b8840,Inbound,Returns,Fraudulent User,,,,14/08/2023 15:18,14/08/2023 18:00,14-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
b5722ffd-963f-40e2-8017-f1ae106cb8fd,Inbound,Returns,Reverse Pickup Enquiry,Return cancel   ,,,14/08/2023 15:24,14/08/2023 15:25,14-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,1
e66407e2-146c-4d68-b777-91995dc53446,Outcall,Order Related,Installation/demo,,,,14/08/2023 15:30,14/08/2023 15:38,14-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
579b8492-1fc5-49b3-aac8-b293a617bd8b,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 16:50,14/08/2023 16:58,14-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
534a40f3-682d-45e8-a5b5-b159ea778eb5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:50,15/08/2023 12:52,15-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,4
2bc6a466-e1e9-4cc6-8f53-b8c353ab4c16,Inbound,Returns,Fraudulent User,,,,15/08/2023 07:00,15/08/2023 07:03,15-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
f1dfee39-fa43-43d3-b9e8-51a6bae06de3,Inbound,Returns,Reverse Pickup Enquiry,Very bad ,,,15/08/2023 08:57,15/08/2023 09:00,15-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
c98a8be1-4782-4eea-b3d0-3030282be058,Inbound,Returns,Wrong,,,,15/08/2023 09:09,15/08/2023 15:00,15-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
6ab88767-b00a-455a-b741-313917d7012c,Inbound,Returns,Service Centres Related,,,,15/08/2023 12:44,15/08/2023 12:47,15-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
1bcd2e8d-91a3-4e21-b9c2-24923fe9f1c0,Inbound,Order Related,Delayed,,,,15/08/2023 15:48,15/08/2023 15:50,15-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,3
df4aeb9b-553b-4b26-b015-8644f44a3829,Inbound,Order Related,Order status enquiry,Good communication ,,,15/08/2023 17:18,15/08/2023 17:24,15-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
8b5c1393-fb50-4503-8d7b-96405e7f3c70,Inbound,Shopzilla Related,General Enquiry,Na,,,15/08/2023 20:13,15/08/2023 20:15,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
a3f35c9d-49fa-4833-a2ff-e09bb79d9b00,Inbound,Feedback,UnProfessional Behaviour,Kafi acche guide Kiya acche helpline person Hai yah   mere ko,f0fddcc0-6592-48fa-a35d-c963090d886f,03/08/2023 22:21,15/08/2023 18:09,15/08/2023 18:09,15-Aug-23,UDAIPUR,Books & General merchandise,1655,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7c0cb32a-b20c-41cf-9e88-9e4054dfedaf,Inbound,Order Related,Delayed,,0b5ee576-5929-4853-853e-6bf645e7bf04,08/08/2023 22:34,14/08/2023 09:05,14/08/2023 10:28,14-Aug-23,KOZHIKODE,Mobile,25999,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d4f2e720-b1a6-4f3c-b8c9-f65b8c807db5,Email,Returns,Reverse Pickup Enquiry,Very poor support given by Shopzilla services i will never shop on your site because u dint resolve my problem I am getting very problem..,977ec8fc-ad39-424c-b84b-72830f3b502d,01/08/2023 18:04,15/08/2023 05:10,15/08/2023 05:13,15-Aug-23,PUNE,LifeStyle,943,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,1
cd62ab0b-01be-4704-9ae0-760cfeb5e63c,Inbound,Returns,Missing,,a76f6546-7a0b-47be-9d04-59b769f61a96,07/08/2023 04:21,15/08/2023 15:31,15/08/2023 17:29,15-Aug-23,BIKANER,LifeStyle,844,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
be8f205f-32c4-4afd-8cd9-92d472ef2258,Inbound,Order Related,Delayed,,39189fc6-8fac-400f-9da0-812069d9cc83,06/08/2023 11:36,14/08/2023 23:28,15/08/2023 00:35,15-Aug-23,MUNGER,Home Appliences,1299,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
4cc726a7-169d-4d05-8425-8d613dd7bd86,Inbound,Returns,Return request,Thank you for support.. ,e24b445c-1f9a-40b3-8714-5719ac4ea5eb,06/08/2023 16:07,14/08/2023 11:41,14/08/2023 11:41,14-Aug-23,NEW DELHI,Electronics,899,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
9716c29a-434a-4f5d-8429-25eb2e5c9553,Outcall,Returns,Reverse Pickup Enquiry,,05dbf49b-c051-4fd4-bbf1-68242cbf6983,03/08/2023 21:13,11/08/2023 22:52,15/08/2023 21:20,15-Aug-23,NALLASOPARA,Home,139,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,4
13a25953-2e98-4a97-a690-ca30666c84d7,Inbound,Returns,Fraudulent User,H,153cb043-eccb-445c-b1ce-402f46bfb6dd,09/08/2023 11:13,15/08/2023 10:55,15/08/2023 23:59,15-Aug-23,Kotma,Electronics,1999,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
6de2d559-e870-4d28-b36b-469eb0b1838b,Inbound,Returns,Reverse Pickup Enquiry,,8f4c23a4-99b8-468b-b612-ddb510620402,09/08/2023 09:39,13/08/2023 19:15,14/08/2023 15:10,14-Aug-23,NAGPUR,LifeStyle,387,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
a89c5356-1762-4126-8eef-ba6b1ef94455,Inbound,Feedback,UnProfessional Behaviour,,c3379490-ec00-447e-acf2-39f8951757a4,08/08/2023 20:20,13/08/2023 21:48,14/08/2023 19:30,14-Aug-23,NANDURBAR,Books & General merchandise,44,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
c143edca-67dc-4ea5-85ed-b711313f71b8,Inbound,Returns,Return request,,91e7773e-7838-4362-8fc0-59885dfc54de,11/08/2023 01:07,14/08/2023 13:55,14/08/2023 13:57,14-Aug-23,GREATER NOIDA,LifeStyle,414,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
09bd7c03-5947-4638-9d04-586a232bfcf2,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 04:33,14/08/2023 04:39,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
50a4d8a9-74e5-4976-be92-7828eb6e7f06,Inbound,Order Related,Delayed,,,,14/08/2023 10:19,14/08/2023 12:17,14-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,4
0a622a23-92e7-4a02-9365-9162331ed10f,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:09,14/08/2023 12:10,14-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
d1821a56-e54b-42aa-8063-320979573274,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:57,14/08/2023 13:19,14-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
3ad69ebf-ebfe-4708-a3ba-ca8d9e9b89c9,Outcall,Returns,Fraudulent User,,,,14/08/2023 13:49,14/08/2023 15:29,14-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
de0b609d-2c66-43cd-b469-69b1b5810f5c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:25,15/08/2023 16:01,15-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,3
c5b0df06-ea4f-4f67-a15b-ae0ecda30525,Outcall,Order Related,Customer Requested Modifications,,,,14/08/2023 17:05,14/08/2023 17:08,14-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d0c85116-5545-47cd-a6f2-83251a303287,Inbound,Returns,Service Centres Related,,,,14/08/2023 17:57,14/08/2023 18:11,14-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
f88e08df-e276-4b3b-9198-929f5870f668,Outcall,Returns,Return request,Please put options for refund as well as for exchange on clothing products,,,14/08/2023 20:33,14/08/2023 20:44,14-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
6bd7c0bb-3953-4bbd-befb-6ae84280aa8e,Inbound,Order Related,Delayed,Good service ,,,15/08/2023 08:27,15/08/2023 08:30,15-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
a1af20c4-fcc8-4ecb-8a90-e9dc3704e1de,Outcall,Payments related,Online Payment Issues,"I have observing the two times my order is booking and payment is debited in my account but it's showing error for payment pending every order booking after I will discuss to customer care executive,Executive is told me that technical issues in portal in Shopzilla i requesting you to kindly resolve the technical problem in your end at the earliest for the next time I have book any product so that do not repeat for this issue...?Thank you for Swift response in Customer care executives for every time...",,,15/08/2023 09:44,15/08/2023 09:46,15-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
4a48461c-a182-42c9-a224-829c221cd20e,Inbound,Returns,Return request,,,,15/08/2023 12:07,15/08/2023 12:09,15-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
20c9fec1-5f4a-42bf-9aa9-93f937282191,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:02,15/08/2023 18:25,15-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,1
0e8aefe2-cad5-4ca9-8e4c-fad0fb265a20,Inbound,Returns,Wrong,,,,15/08/2023 18:49,15/08/2023 20:48,15-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
84e61f66-af62-4533-9519-c4502fecc87a,Outcall,Order Related,Customer Requested Modifications,,,,15/08/2023 22:02,15/08/2023 22:09,15-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
c21caeb2-6982-48b2-80c8-1750c36b512a,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 20:23,15/08/2023 21:47,15-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
97ffaf9f-1eea-47a1-b816-0334741d7d9b,Inbound,Feedback,UnProfessional Behaviour,Nice ,b27e629b-f91c-4915-9839-943e92f2d238,03/08/2023 06:48,15/08/2023 10:59,15/08/2023 11:05,15-Aug-23,FEROZEPUR,Books & General merchandise,197,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
ad28c1fa-d5e1-493e-a12f-8ca6f58d5fd2,Inbound,Returns,Reverse Pickup Enquiry,,73b10345-cbfa-4e3d-ae02-4d9251e75873,22/07/2023 12:49,14/08/2023 20:06,14/08/2023 20:40,14-Aug-23,BHUSAWAL,Electronics,2490,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
58eb9324-6f1e-4d59-8cbc-7114a230a81d,Inbound,Returns,Fraudulent User,,bd4d1a72-1df8-4313-9944-5af77f48f28a,08/08/2023 21:33,11/08/2023 19:04,14/08/2023 00:51,14-Aug-23,SHAHJAHANPUR,Books & General merchandise,169,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
6c07d670-7706-4a4f-95c7-497c138e0860,Inbound,Returns,Reverse Pickup Enquiry,,8633a805-3b06-4741-ad8e-c1b873b4f974,03/08/2023 15:19,12/08/2023 22:43,14/08/2023 07:27,14-Aug-23,TRIVANDRUM,Affiliates,124,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
12ab4c1c-60fc-4b8c-907f-495817072c13,Inbound,Order Related,Customer Requested Modifications,,,,14/08/2023 22:14,14/08/2023 22:16,14-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
89ffb6c7-d4f4-4e8b-aad6-9180c2da9549,Email,Refund Related,Refund Enquiry,Good,,,14/08/2023 11:58,14/08/2023 12:02,14-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
617bcc1a-ad0e-47fd-bdb1-42588605bb90,Inbound,Order Related,Order status enquiry,,,,15/08/2023 11:32,15/08/2023 11:33,15-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
9e16feaa-5f13-4a82-be3f-72d97caf5d79,Inbound,Returns,Return request,,,,14/08/2023 13:54,14/08/2023 17:30,14-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
619c3ae1-d8e9-45f9-8301-03b4d5b67117,Inbound,Order Related,Delayed,,,,14/08/2023 15:17,14/08/2023 15:20,14-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
bbe7dfd1-4d20-4d56-b0cc-4476a60ba5ee,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 15:50,14/08/2023 15:54,14-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
b45c87d8-d3f4-47be-97f3-941df27fd5d9,Outcall,Order Related,Installation/demo,Good,,,14/08/2023 16:41,14/08/2023 16:48,14-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
2ffac9fc-87d5-437d-9ad9-4984528faf44,Inbound,Order Related,Delayed,,,,14/08/2023 16:48,14/08/2023 18:12,14-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
9e10e0d0-d5d6-446c-936b-ab456f95bcd2,Inbound,Returns,Service Centres Related,,,,14/08/2023 18:46,14/08/2023 19:41,14-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
7f7abf24-0268-47a8-be1c-64b2edbfdd7e,Inbound,Returns,Return request,,,,14/08/2023 19:06,14/08/2023 19:11,14-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
b7969f3b-9727-4f19-a86d-157a58b65156,Outcall,Offers & Cashback,Other Cashback,Good customer support behaviour...,,,14/08/2023 23:13,15/08/2023 06:31,15-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
5dc996d0-a24f-4a04-b5ab-0267bcd4f8d9,Inbound,Order Related,Seller Cancelled Order,Worst experience from Shopzilla ,,,15/08/2023 08:04,15/08/2023 08:47,15-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
837e5f1d-7b93-43b6-b968-67d157e3d923,Inbound,Returns,Reverse Pickup Enquiry,Check ur seller partners courier pack before sending so that customers get same thing n quantity which u show on site,,,15/08/2023 09:52,15/08/2023 09:59,15-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
040f750c-b9c9-4756-9ce0-04f788814048,Inbound,Returns,Return request,Good job,,,15/08/2023 09:58,15/08/2023 10:30,15-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
1312945c-3a6b-4c49-9949-f169f436ecd4,Inbound,Returns,Return request,Thank you so much,,,15/08/2023 10:14,15/08/2023 10:21,15-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
16fe6f3f-8325-46d5-b89e-f54efc5e3f9b,Inbound,Order Related,Invoice request,,,,15/08/2023 10:52,15/08/2023 10:55,15-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
4ef89853-c35a-4751-8a2d-ed86f4562752,Inbound,Returns,Wrong,,,,15/08/2023 13:05,15/08/2023 13:08,15-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
49629193-fe40-4f2e-96fe-1d90fc0a1f88,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 15:57,15/08/2023 16:01,15-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b2af22a1-bed7-4d61-a624-5cdef7ca1f9f,Inbound,Order Related,Installation/demo,,,,15/08/2023 17:00,15/08/2023 17:09,15-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,1
15171f4b-0165-463f-a8cb-190bdee1a05f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:47,15/08/2023 20:50,15-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
eaf62df5-9bbe-473f-aa2c-c746de08149a,Inbound,Cancellation,Not Needed,,061a9ed2-df0c-4f32-b1ef-c7d05b55c67c,31/07/2023 16:22,14/08/2023 12:47,14/08/2023 13:00,14-Aug-23,GANDHIDHAM,Home Appliences,27277,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
22d66214-96b0-4eb8-a0a7-ebcfe06303a0,Email,Refund Related,Refund Related Issues,Refund related issues not solved science 40 days,ed850a23-d52d-4f4a-bf34-31c50d0546fd,08/07/2023 17:39,15/08/2023 22:44,15/08/2023 23:02,15-Aug-23,PURI,Home Appliences,32999,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
ff6a4c67-840a-4a77-b2f7-023e09d90ac7,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla Don't bouther about customer complaint ,b85e23f0-10c9-43c9-84b5-8ef944c47a87,23/07/2023 18:01,15/08/2023 17:38,15/08/2023 17:57,15-Aug-23,HYDERABAD,Electronics,899,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
51efba11-1291-48b3-9a8d-c54161d09f3d,Inbound,Order Related,Delayed,,5bd60f78-b377-4764-9cb3-2a1a9dda7fb9,31/07/2023 12:53,13/08/2023 16:07,15/08/2023 01:22,15-Aug-23,DARBHANGA,Home,974,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,2
c56b04fa-b5c7-4ceb-94ba-292c7d69e4de,Inbound,Order Related,Order status enquiry,,0537ece5-e24d-457d-a763-1485a0f5f797,03/08/2023 17:08,11/08/2023 19:07,14/08/2023 16:07,14-Aug-23,NAVI MUMBAI,Mobile,19999,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,1
34679d95-6c3b-4252-bb7f-9ef17118092c,Inbound,Order Related,Delayed,,75c6d987-5697-4535-ab40-fc436a6833c1,08/08/2023 09:36,14/08/2023 12:43,14/08/2023 15:22,14-Aug-23,GURGAON,LifeStyle,689,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
2e0c821c-1f12-4f69-9b32-fbb766670210,Inbound,Product Queries,Product Specific Information,Dilevery time fast,,,14/08/2023 11:55,14/08/2023 12:34,14-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
673b72cd-28ec-4c96-bec9-1db1bd027ca8,Inbound,Order Related,Delayed,,,,14/08/2023 13:21,14/08/2023 13:51,14-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
62370211-d4c3-4329-953c-2becae1dfcd9,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 13:36,14/08/2023 13:41,14-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
05f3586a-dbd3-4181-a427-933ff678eb3c,Outcall,Returns,Return request,,,,14/08/2023 15:04,14/08/2023 15:06,14-Aug-23,,,,343,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
8eda5451-150e-466c-9491-ea51598b2048,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:04,14/08/2023 16:04,14-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
bc4a4820-799d-491a-8cec-bafa1ddc6f04,Inbound,Returns,Missing,,,,14/08/2023 17:16,14/08/2023 17:22,14-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
6592e234-5880-41d4-a146-dadffeca2ce0,Inbound,Order Related,Delayed,,,,15/08/2023 11:52,15/08/2023 11:54,15-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
9df46d56-575a-4003-8026-337cfbbd55e4,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:57,14/08/2023 20:33,14-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
4c71484f-5800-4c93-8836-01ca19b9e2dd,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:58,14/08/2023 21:59,14-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
0aeff5cc-d2d0-40f5-be03-cc60b07b66c7,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 23:34,15/08/2023 01:39,15-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
77097802-ede3-4461-9ad7-b29cdb776edd,Email,Refund Related,Refund Enquiry,,,,15/08/2023 11:14,15/08/2023 11:17,15-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
1078440e-cc32-401b-9423-34b957726ce5,Inbound,Product Queries,Product Specific Information,GOOD SERVICE,,,15/08/2023 13:14,15/08/2023 13:15,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c629b3b8-4efa-4c2a-9042-cfd1b6f3994a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:22,15/08/2023 13:31,15-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
f56a825a-3f2b-4012-8f95-3e564ba7bdd4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:01,15/08/2023 15:05,15-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
11c00666-aa1d-47d8-84f9-e220081514e1,Inbound,Returns,Return request,,,,15/08/2023 17:25,15/08/2023 17:47,15-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
6124eaf2-35c9-4d8e-b146-6385b5e69453,Outcall,Order Related,Invoice request,,,,15/08/2023 18:34,15/08/2023 19:04,15-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
d23cf5af-f919-455a-b475-439912aad304,Inbound,Order Related,Installation/demo,,,,15/08/2023 19:47,15/08/2023 19:50,15-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2a3b1020-671e-4b35-8fea-b2b20aa0110a,Outcall,Refund Related,Refund Related Issues,Very supportive,,,15/08/2023 23:03,15/08/2023 23:17,15-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
05da82ea-e5c4-4e9c-a573-994184cda7a2,Inbound,Returns,Fraudulent User,,f71bd200-9a7a-46bc-843b-616e9645f1d6,05/08/2023 13:21,14/08/2023 11:28,14/08/2023 11:30,14-Aug-23,INDORE,Home Appliences,1099,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
e2ef0037-9645-4a69-a046-1bcb64bfeebe,Inbound,Returns,Return request,My issue is not resolved ,a6d43527-fab0-48da-ba71-4da515980c3a,05/08/2023 12:44,15/08/2023 09:58,15/08/2023 10:35,15-Aug-23,KOLKATA,Home Appliences,21999,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
bb34853a-3d39-4dcc-b525-d8ab188e0b46,Inbound,Order Related,Delayed,,1cd4256d-bb5d-4ff6-a484-6348ebf355f5,08/08/2023 22:03,14/08/2023 08:05,14/08/2023 08:06,14-Aug-23,AHMEDABAD,Electronics,999,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
3978110b-98fe-4c9e-9b55-31df753899e0,Inbound,Returns,Reverse Pickup Enquiry,,33cd1a8a-951e-4ccf-932d-69e98f52f26f,20/07/2023 21:58,14/08/2023 11:37,14/08/2023 16:11,14-Aug-23,JAUNPUR,Electronics,1099,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
c6a644d3-6e2a-43f8-b6f0-66af914a6e0f,Inbound,Offers & Cashback,Affiliate Offers,,4a36d8e2-37b1-4ab4-9f28-dd784cada5cb,06/08/2023 14:47,13/08/2023 15:58,14/08/2023 12:54,14-Aug-23,VARANASI,Mobile,22999,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
d92a50b1-4fe6-43e7-b4ce-c1804f42fcb8,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 10:03,14/08/2023 10:10,14-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
36238ab9-e2c0-4357-ae26-4b751aa57d54,Inbound,Order Related,Order Verification,,,,15/08/2023 07:56,15/08/2023 07:59,15-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,2
6a09319f-d7f4-4950-abad-c22f3f420e75,Inbound,Returns,Return request,"Bring back your email address. This call took me 13 minutes while an email would have taken me 30 seconds. Until then, I'm going to prioritise SuperBuy for me near-future orders merely because of this lack of reachability of your customer service. ",,,14/08/2023 10:21,14/08/2023 10:23,14-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
bb83fb62-cb4f-45c5-951c-99f194e644a3,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 11:49,14/08/2023 11:56,14-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
2fb824bf-d30c-45a5-ad0d-d983f47e9769,Inbound,Order Related,Installation/demo,,,,14/08/2023 18:12,14/08/2023 19:30,14-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
4224e442-e7f1-4318-83bb-11258ea04acb,Outcall,Order Related,Order status enquiry,,,,14/08/2023 20:32,15/08/2023 12:39,15-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
96f9a5ef-56f6-4b24-b36a-5412f0dca00b,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 21:09,14/08/2023 21:17,14-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
7ba5b8f1-fecd-464c-a99d-cd685c169949,Inbound,Returns,Service Centres Related,Thanks ,,,15/08/2023 08:02,15/08/2023 08:16,15-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
7e0f9cf2-4906-4301-8a0a-5f32e2582621,Inbound,Order Related,Delayed,,,,15/08/2023 14:05,15/08/2023 14:07,15-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
fea2c648-4f54-4af4-9d1c-4f296f173dbf,Inbound,Order Related,Delayed,,,,15/08/2023 17:01,15/08/2023 17:01,15-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
69b192f4-dd76-4015-9f61-4d8c152b2776,Inbound,Feedback,UnProfessional Behaviour,Customer service viry good helpfull thanks Shopzilla team,,,15/08/2023 17:51,15/08/2023 18:17,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
f9ba582b-05b1-4cc2-9a11-d9bbc743e6d2,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 18:59,15/08/2023 19:13,15-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a8af304c-f49d-4701-aae5-cbbfe199b173,Inbound,Returns,Reverse Pickup Enquiry,,7206a170-e685-42c2-ad65-ff3840313522,31/07/2023 07:14,14/08/2023 10:59,14/08/2023 11:01,14-Aug-23,BURDWAN,LifeStyle,1399,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
196dcb45-9d58-480c-a4a7-89d89e4036ba,Email,Order Related,Delayed,,3fbe0a17-268b-4d22-9def-bff243dad185,09/08/2023 01:10,14/08/2023 16:52,14/08/2023 18:27,14-Aug-23,AMRITSAR,Mobile,23999,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
bbade860-2260-4770-8318-359a3cc86bef,Inbound,Returns,Return request,,aed7d7c7-1ed7-4e88-9fd2-26da04ec447c,04/08/2023 18:06,14/08/2023 22:13,14/08/2023 22:19,14-Aug-23,DASUYA,Electronics,1199,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
f68afd76-d37f-470d-9b57-93c5b1365937,Inbound,Order Related,Delayed,,fc23ac27-d661-485b-8175-99104dee0445,06/08/2023 08:11,14/08/2023 12:08,14/08/2023 12:10,14-Aug-23,MANOR,Electronics,999,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
961c5a9b-3ded-42a2-9980-26e0335f3c00,Inbound,Order Related,Order status enquiry,,5479e47f-cd93-4ee4-8e8e-5f932df890ff,12/08/2023 16:22,14/08/2023 09:56,14/08/2023 09:56,14-Aug-23,SRI DUNGARGARH,Electronics,829,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
b77996e9-1cee-4415-b8aa-cb7f53e7b96a,Inbound,Returns,Return request,"Thanks, for solving my problem ",6a4976ca-09d4-4637-8160-32ff91d1d228,11/08/2023 14:27,14/08/2023 17:24,14/08/2023 17:27,14-Aug-23,DAMAN,Electronics,999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
51392d8b-bb14-4dfb-98b8-e1aea18d2909,Inbound,Refund Related,Refund Enquiry,,999cfc77-c50e-446b-803d-bd34f276febe,13/08/2023 22:33,15/08/2023 09:58,15/08/2023 10:00,15-Aug-23,,Home,169,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
1e00b0ac-8e23-4cdd-8cfc-44813410de63,Inbound,Returns,Return request,,,,14/08/2023 11:49,14/08/2023 11:53,14-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
162bcaad-4d78-4147-9e88-6746b1a84cc6,Outcall,Refund Related,Refund Related Issues,,,,14/08/2023 12:47,14/08/2023 12:48,14-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
30ab29f5-0bca-4a5c-83e7-56c3a68d56a4,Inbound,Order Related,Priority delivery,Good and supportive behaviour ,,,14/08/2023 14:20,14/08/2023 14:21,14-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
f9a73ebb-054b-4d79-ab95-11dbfa61c5d7,Outcall,Order Related,Installation/demo,,,,14/08/2023 15:04,14/08/2023 15:12,14-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
8a1455f2-8d05-43ee-b982-f0bdc5cb0293,Inbound,Order Related,Installation/demo,Matter resolve nahi  e aap log,,,14/08/2023 15:36,15/08/2023 09:42,15-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
cfe0d50b-ea6c-411f-8657-395f0cf64d72,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 17:53,14/08/2023 17:54,14-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
382f87a5-38a4-49ec-aa32-456e151b1a71,Inbound,Returns,Return request,Bed saravish ,,,14/08/2023 21:24,15/08/2023 18:02,15-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
2b3e9484-4eb1-4fb2-9dfb-7706b76d81a1,Inbound,Returns,Service Centres Related,Bahut achha hai but my problem was not solve,,,15/08/2023 12:58,15/08/2023 13:01,15-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4767a711-af14-4c02-a95e-2c2b07dd7b1d,Inbound,Offers & Cashback,Other Cashback,Thank you Shopzilla support team,,,15/08/2023 08:40,15/08/2023 09:08,15-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
b5003048-f316-456c-acbe-9a496eb28bdb,Inbound,Product Queries,Product Specific Information,Thanks,,,15/08/2023 10:16,15/08/2023 10:17,15-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
a14f6211-f7cb-4ee9-9c31-4f49bd2ca32f,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 12:46,15/08/2023 13:31,15-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
a52e0715-76d0-4f17-9900-084715efd512,Inbound,Returns,Reverse Pickup Enquiry,Plz deliver all product My two product is missing So what I do ,,,15/08/2023 13:11,15/08/2023 13:21,15-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
66c4a516-e17d-4157-8a8e-4601e078e516,Inbound,Order Related,General Enquiry,,,,15/08/2023 13:13,15/08/2023 15:11,15-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
719fcbd1-425e-4120-bdb5-ad7e7afab6dc,Inbound,Order Related,Installation/demo,,,,15/08/2023 13:46,15/08/2023 13:54,15-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
57f72be2-6036-4f16-a2aa-64492a52c6bf,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:26,15/08/2023 14:30,15-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
726af10a-f964-47d7-a88b-e3d726ee8ed8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:03,15/08/2023 19:49,15-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,4
2a936ee7-70ec-4204-aee6-53a2c1856d2a,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 20:46,15/08/2023 20:48,15-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,4
4573085a-fc1a-4a7e-accd-d3ca85d6d5ac,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:30,15/08/2023 22:40,15-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
66015a72-e3f3-4d1b-8921-49d623e946bd,Inbound,Feedback,UnProfessional Behaviour,My issue not resolved ,4a7f3821-be8d-418d-88b2-ec97882c1ef5,13/07/2023 17:15,13/08/2023 15:47,15/08/2023 10:03,15-Aug-23,TEZPUR,Electronics,399,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,3
108977d8-1daa-4d75-9f41-eed33981a933,Inbound,Order Related,Delayed,Nice,ecfc0a5e-8abf-495e-b3ee-3a12997e4a89,06/08/2023 02:25,14/08/2023 11:01,14/08/2023 11:17,14-Aug-23,AHMEDABAD,LifeStyle,5136,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
13af3821-ccd0-48d4-9d3f-d64718719e30,Inbound,Order Related,Delayed,,f4e00b52-f2a9-4788-a70c-148ce5591134,04/08/2023 10:33,14/08/2023 14:51,14/08/2023 15:10,14-Aug-23,GORAKHPUR,Electronics,1199,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
f9a51234-2755-4d19-988b-424b66a80cdf,Inbound,Order Related,Delayed,,fa3fa834-2cb0-4d4a-bf34-5e1ad7584596,04/08/2023 22:40,14/08/2023 11:03,14/08/2023 11:13,14-Aug-23,CHENNAI,LifeStyle,449,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f8f1f62b-704c-4fde-af37-db74249e9a87,Inbound,Cancellation,Not Needed,,16aeaf38-8032-4b22-99e4-3e70bea46822,08/08/2023 22:09,14/08/2023 17:12,14/08/2023 17:31,14-Aug-23,MAPUSA,LifeStyle,748,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
f0e62ce5-f8b8-45fc-aa95-521f6b3d28af,Inbound,Order Related,Delayed,,878000a3-a857-4870-bbf3-b8023f3c1c5c,06/08/2023 20:22,15/08/2023 18:58,15/08/2023 19:00,15-Aug-23,PATNA,Electronics,999,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
ad1bd00c-2d75-4cca-9171-397a9f3ccc57,Inbound,Returns,Reverse Pickup Enquiry,No thanks ,,,14/08/2023 08:03,14/08/2023 08:03,14-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
2b3dee50-547f-4c72-8838-01bfb4b75286,Outcall,Order Related,Order status enquiry,,,,14/08/2023 11:19,14/08/2023 11:23,14-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
ef8dc08b-f7e7-48c5-8981-d1b0f643812d,Inbound,Returns,Fraudulent User,"The support given by Miss   was good. She was polite and ready to answer questions without any hesitation.  While your customer service is no doubt fantastic,  I would like to bring into your notice the lack of communication on your part for non deliverables items. I would have very much appreciated had a got a mail regarding the same.Regards",,,14/08/2023 09:14,14/08/2023 09:16,14-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
97b9c57e-bdb0-446c-b80f-52b42e782d18,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 23:54,15/08/2023 23:56,15-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
20cb0627-e514-4822-9e22-c00c551e1167,Outcall,Order Related,Installation/demo,,,,14/08/2023 10:45,14/08/2023 10:54,14-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
4b553e7c-c273-477c-8de0-3062402bf6f6,Inbound,Returns,Return request,,,,14/08/2023 11:14,14/08/2023 11:18,14-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
d127af03-f966-447c-bc9c-94c337de0021,Inbound,Returns,Reverse Pickup Enquiry,Very nice day ,,,14/08/2023 11:34,14/08/2023 11:36,14-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
26adafc5-c60a-465a-b6d9-696dfd9b2849,Inbound,Order Related,Installation/demo,"Zero ownership by your executives and no information on my previous complaints, also trying to misguide me by asking me to contact service desk. Aarange for a replacement or refund immediately. I'm undergoing traumatic experience after purchasing from Shopzilla won't repeat this mistake anymore",,,14/08/2023 11:48,14/08/2023 11:53,14-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
4ded66cb-b1bd-4dcc-8470-9d4ebb74ab41,Inbound,Returns,Wrong,,,,14/08/2023 14:12,14/08/2023 14:14,14-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
198c56e5-54bf-4e65-af13-03091613674a,Inbound,Returns,Return request,Superb interaction with the executive ,,,14/08/2023 14:16,14/08/2023 14:17,14-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
279fe90c-1b05-4907-ae2c-b395b1dc2233,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 16:22,14/08/2023 18:02,14-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
2bc63b84-76ca-4baf-91ec-5f1471381feb,Outcall,Returns,Exchange / Replacement,,,,14/08/2023 16:35,14/08/2023 17:48,14-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
8e832151-84fd-4092-ac6c-b3236b12881f,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 21:23,14/08/2023 21:47,14-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
981c02a5-5b82-498f-90ec-4348f8f4fa83,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:41,14/08/2023 22:16,14-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
9236a06c-957e-4b6d-87e9-dac973f7fc4e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:26,15/08/2023 15:43,15-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
b5a4965b-adb0-49ff-bd67-9eb607d55566,Inbound,Order Related,Delayed,,,,15/08/2023 09:29,15/08/2023 09:32,15-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
e43061b6-b7c4-4272-b486-026404bd904e,Inbound,Returns,Return request,,,,15/08/2023 11:41,15/08/2023 22:12,15-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a6767e35-9893-441b-8f63-de2fc488a257,Inbound,Order Related,Seller Cancelled Order,FIRED THIS TYPE OF Worker,,,15/08/2023 12:19,15/08/2023 12:24,15-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
4f698995-d117-413f-ba27-67809f32416e,Inbound,Order Related,Order status enquiry,,,,15/08/2023 13:43,15/08/2023 18:56,15-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
4f6f41ee-babf-44e2-a8f1-e84e2f8f57a5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:10,15/08/2023 15:31,15-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
e76bd8b0-26c5-4a32-afe9-74332283c33c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:56,15/08/2023 16:08,15-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
16aaa9a7-87a3-4928-8d0a-18fb11495d11,Inbound,Order Related,Order status enquiry,Nije call ?? ????? ,,,15/08/2023 16:28,15/08/2023 16:55,15-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bca8f50b-1c81-4808-9c1f-58f8ccd1d691,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:04,15/08/2023 21:07,15-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,1
44c1f88b-2459-4642-a3ab-a47b1004934d,Inbound,Returns,Return request,,,,15/08/2023 20:39,15/08/2023 20:45,15-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
d44fe54c-ead1-4796-98c6-ced845a8e227,Outcall,Returns,Reverse Pickup Enquiry,,6f15611b-90eb-4d0d-ab65-fd9f69c3710b,07/08/2023 23:00,12/08/2023 18:30,14/08/2023 21:08,14-Aug-23,HISAR,LifeStyle,406,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,3
04eb1951-569f-41b2-ab4a-ed047473d670,Inbound,Order Related,Delayed,,9fcfbd0c-a12f-4f97-a5db-5ee36f00abb7,12/08/2023 08:06,14/08/2023 09:38,14/08/2023 09:39,14-Aug-23,KISHANGANJ,Mobile,7499,,Casey Holmes,William Park,John Smith,31-60,Morning,5
28744e5a-b783-450c-8d7c-de27ae2ca78f,Inbound,Order Related,Delayed,,ac6f0f48-0287-4a08-924c-b775dd80d7b7,02/08/2023 21:12,14/08/2023 18:09,15/08/2023 05:28,15-Aug-23,ARRAH,Home,99,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
03bc50d2-d3ec-440b-ad14-cf3778eb316c,Inbound,Returns,Service Centres Related,,,,14/08/2023 09:29,14/08/2023 09:30,14-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,4
ceee05a4-9835-49ce-97fc-485b6f54d4a2,Inbound,Order Related,Unable to track,,,,14/08/2023 09:57,14/08/2023 09:59,14-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
64ddda7d-0543-4a69-916b-d26daed50091,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:11,14/08/2023 10:13,14-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
1a1ec549-8cb5-458e-b786-cd5cbc0cd73b,Outcall,Shopzilla Related,Signup Issues,Very good voice ,,,14/08/2023 10:32,14/08/2023 10:32,14-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
2f51c689-eae1-4aa2-907e-dd4c64923911,Inbound,Returns,Reverse Pickup Enquiry,Good but my issue please return ,,,14/08/2023 12:53,14/08/2023 12:56,14-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
b8973ff1-9f01-42ee-adfb-086b7177b99b,Inbound,Order Related,Order status enquiry,,,,14/08/2023 17:45,14/08/2023 17:55,14-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bede421e-cb71-4780-9eca-c9c85d388de2,Inbound,Returns,Fraudulent User,Thank you ,,,14/08/2023 15:13,14/08/2023 15:16,14-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
5b65969d-a517-4836-8fca-ab04c09e6cb2,Inbound,Returns,Wrong,,,,14/08/2023 17:42,14/08/2023 17:46,14-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
dbbab060-a1f8-44e6-9003-850d093e6d48,Inbound,Order Related,Invoice request,,,,14/08/2023 17:58,14/08/2023 17:59,14-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7a56aac5-f877-436f-91db-6e61b0c01254,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:40,14/08/2023 19:40,14-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6f4e456c-eeec-4632-a8e9-c5faffbe5943,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:30,15/08/2023 06:31,15-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,3
30b9b832-407e-49a7-ad48-dc0753f83f49,Inbound,Returns,Fraudulent User,,,,15/08/2023 18:47,15/08/2023 18:49,15-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7d78ac82-fbd6-447d-a9f2-b3be3406e8d3,Outcall,Returns,Return request,Happy ,,,15/08/2023 11:44,15/08/2023 11:46,15-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
9e591626-7a8e-47bc-8b56-4f5a742984f1,Inbound,Returns,Service Centres Related,,,,15/08/2023 13:02,15/08/2023 13:04,15-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
2621b583-c8a3-4ef9-8dae-3f7fb370be82,Inbound,Returns,Wrong,"Customer support executive solved my problem, thank you for that. I give sir 10 out of 10 stars ",,,15/08/2023 14:32,15/08/2023 14:42,15-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
fbd384e2-d540-48a0-b17a-fa0895c0c1b7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:12,15/08/2023 17:30,15-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ddce1106-0fbf-46a9-9bee-07807e304135,Inbound,Order Related,Installation/demo,,,,15/08/2023 21:37,15/08/2023 21:38,15-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
13ed7b14-4c74-4e3c-88c3-f8e766c870e0,Inbound,Order Related,Delayed,,24c0df8b-1b3f-4493-9977-1afba3de0df6,03/08/2023 16:50,14/08/2023 16:59,14/08/2023 17:21,14-Aug-23,SANGLI,Electronics,1299,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
caf7843b-ce94-4942-914e-26bc88f1e911,Email,Refund Related,Refund Enquiry,Please change the time period for refund amount ,d92738ba-595f-406f-bd7c-040050404549,07/08/2023 19:45,14/08/2023 12:00,14/08/2023 12:05,14-Aug-23,KHAMGAON,Mobile,32999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
f6f49a8f-7c48-4039-9edb-ad9c6cd4da72,Outcall,Order Related,Order status enquiry,Thank you ,f9955d29-4479-4c3d-a795-34e9c9171f6a,30/07/2023 00:46,14/08/2023 21:03,14/08/2023 21:04,14-Aug-23,THANJAVUR,Books & General merchandise,649,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
2d5862c2-4c6e-42d6-82b2-ab021807ffaa,Inbound,Order Related,Installation/demo,,a49cd502-8ead-41ad-aec2-1e4cd3bb2564,03/08/2023 21:18,14/08/2023 12:49,14/08/2023 13:35,14-Aug-23,SONGADH,Furniture,9499,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
5648d4c7-877e-4183-ba44-5c24b5215005,Outcall,Returns,Return request,,66b19269-41e3-4c09-842e-1979c819d14f,01/08/2023 12:11,14/08/2023 13:00,14/08/2023 13:13,14-Aug-23,VARANASI,Furniture,5999,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
da01bd76-8ccc-4c76-9af7-aca1393d3188,Inbound,Returns,Return request,,,,14/08/2023 09:21,14/08/2023 09:23,14-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
9f368606-0b4e-4129-ae80-4122935bee4a,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:30,15/08/2023 18:56,15-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,1
6b1b05e6-9ceb-4a13-814c-59fabade0c25,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:40,14/08/2023 11:01,14-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
cbcd2b01-46e4-4174-8560-8b1442819e9f,Email,Order Related,Installation/demo,,,,14/08/2023 10:41,14/08/2023 11:00,14-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a24d6e29-adb7-4b00-8d6e-0746b600d6ea,Inbound,Order Related,Delayed,Such a pathetic customer support no one is helpful towards customer ,,,15/08/2023 12:39,15/08/2023 12:58,15-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
0a152968-0206-4402-90ba-b917b162acc4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:17,14/08/2023 12:18,14-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
30f71cb0-48bc-41ff-98a8-7dba5a1aae75,Inbound,Returns,Reverse Pickup Enquiry,Customer care executive is good..but Shopzilla service is very pathetic ,,,14/08/2023 13:32,14/08/2023 14:08,14-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
201fc9ab-8e41-41bc-ac84-a305bf221c52,Inbound,Returns,Missing,,,,14/08/2023 14:08,14/08/2023 14:24,14-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
aacea1d1-c37b-48fd-8320-d5512ea2e7a6,Inbound,Returns,Service Centres Related,,,,14/08/2023 16:10,14/08/2023 16:13,14-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
a15a5813-4606-4ab8-9d3c-e197bac98808,Inbound,Returns,Reverse Pickup Enquiry,When my issue resolve ,,,14/08/2023 18:22,14/08/2023 18:28,14-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
66c47f30-0ab4-4b9f-a745-8c4dcd3a46e6,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:13,14/08/2023 20:45,14-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
64eca003-80e4-4d99-b929-e987669a37c9,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:32,14/08/2023 20:03,14-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,4
83378239-3d59-481b-98a7-e8ed7c343bbf,Email,Cancellation,Not Needed,No positive response among orders,,,15/08/2023 12:27,15/08/2023 12:31,15-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
1664db87-6c5a-45f9-8f86-47878b65d957,Inbound,Refund Related,Refund Enquiry,Good ,,,15/08/2023 08:49,15/08/2023 08:52,15-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
80eed77d-9b82-4752-8ca3-4e03896bcbb1,Inbound,Returns,Wrong,,,,15/08/2023 11:31,15/08/2023 11:41,15-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
03435f3a-a81f-45b2-ada7-1ce1c8b27cdd,Inbound,Order Related,Delayed,,a679d30b-8aaa-41fa-b4f9-c45ac6cf6840,08/08/2023 23:39,14/08/2023 19:30,15/08/2023 18:54,15-Aug-23,VADODARA,Electronics,1999,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d12fbfcd-498e-418f-9f17-a374f73b7c0f,Inbound,Order Related,Delayed,,3f2823e2-14ec-446d-81a9-088b78ddfd53,06/08/2023 18:42,14/08/2023 21:48,14/08/2023 21:49,14-Aug-23,SURAJGARH,Home,96,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
5257af78-1f17-4928-8dd7-93e0364b1b8c,Inbound,Order Related,Delayed,No proper feedback with customer support ,ddf44903-c8b6-4120-97cb-6ae417f9236e,06/08/2023 09:08,14/08/2023 20:13,14/08/2023 20:29,14-Aug-23,PUNE,Furniture,9436,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
07373cd5-997f-43e3-bbc0-135cd37baaa2,Outcall,Returns,Return request,All supportive exicutive are too good and your customer service is also too good that's I connected with you till now after using this app on 2016 ,8d71f0b0-ea8a-417c-9954-96308ca16b6d,05/08/2023 17:31,15/08/2023 10:17,15/08/2023 10:22,15-Aug-23,BHUBANESWAR,Electronics,990,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
8e2bbb2e-3ee6-4b46-8069-ba6ff86189cd,Inbound,Order Related,Delayed,good,623ea95b-8098-4e17-a1d1-0004ae9f616c,09/08/2023 10:35,13/08/2023 13:46,14/08/2023 13:02,14-Aug-23,KORDHA,Home,184,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
23306951-4557-4679-9cbd-694484966936,Email,Order Related,Delayed,,bbabd012-1a32-40c3-8a07-ca973c3a1b13,06/08/2023 22:59,14/08/2023 15:59,14/08/2023 16:10,14-Aug-23,W26,Books & General merchandise,71,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
16e4b470-4179-405b-9518-7348410a32c8,Inbound,Order Related,Delayed,,5781bd9d-f3d2-4d86-98e3-38494bc1e6bf,11/08/2023 22:52,13/08/2023 21:05,14/08/2023 00:36,14-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,131,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,1
67fd267e-7da4-4f40-8494-0653edd32b5e,Email,Order Related,Delayed,Plus members k liye offer   chhaiye,,,14/08/2023 17:31,14/08/2023 17:37,14-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
d559a636-4099-4dbe-bbcf-70acf6150665,Outcall,Order Related,Installation/demo,Worste service than ever I had,,,14/08/2023 11:36,14/08/2023 11:41,14-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
2a8013e1-9859-4251-a213-2d57338f437c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:05,14/08/2023 23:13,14-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fd594b02-93f7-4af3-9f8e-ecb439d0f93a,Inbound,Order Related,Order status enquiry,,,,14/08/2023 14:48,14/08/2023 15:08,14-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
daa09843-41d5-426b-b76a-a9624261af57,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,14/08/2023 14:46,14/08/2023 14:55,14-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
75d37fdc-44a5-4934-982f-23266c3f8578,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,,,14/08/2023 16:54,14/08/2023 16:57,14-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
c7ce541c-c73a-4e2a-9132-225d3e67e53e,Inbound,Returns,Reverse Pickup Enquiry,It was very good experience about customer support and it was awesome thank you!,,,14/08/2023 17:17,14/08/2023 17:18,14-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
f447f9f2-b428-4802-a0c5-b01164caa5d6,Inbound,Payments related,Wallet related,,,,14/08/2023 19:45,14/08/2023 19:46,14-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
ce6b4d7c-17e2-4fd0-8d06-d2677ff275f7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:55,14/08/2023 21:17,14-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1ec21171-0bb6-47e0-8592-997a379e1fb0,Inbound,Returns,Return request,,,,15/08/2023 10:20,15/08/2023 10:22,15-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
9a0fc599-a3a1-4cdb-8a9c-3a5abafd26c8,Inbound,Returns,Return request,,,,15/08/2023 10:50,15/08/2023 10:54,15-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
938aef9c-64e1-439f-9e51-c7eb118a7196,Outcall,Returns,Reverse Pickup Enquiry,Bole hai sir 17 tak   problem solve ok,,,15/08/2023 11:17,15/08/2023 11:18,15-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,5
baeb5460-9ba3-4b61-96e7-02af24851185,Inbound,Returns,Reverse Pickup Enquiry,Good in solving issues and was satisfied with customer care ,,,15/08/2023 11:54,15/08/2023 11:55,15-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0b44e933-32d0-4264-8500-7011a58e2ffe,Inbound,Returns,Reverse Pickup Enquiry,Everything is ok...,,,15/08/2023 12:51,15/08/2023 12:52,15-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ed1f987b-8537-4a42-96e5-afb9b0f124a2,Outcall,Order Related,Invoice request,NothingNeed invoice warranty copy,,,15/08/2023 13:25,15/08/2023 14:13,15-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
71dcd7ab-1c4a-458f-b0c9-4ff100fa7188,Inbound,Payments related,Payment related Queries,goog,,,15/08/2023 13:52,15/08/2023 15:21,15-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5dba7ed0-6703-45bb-8082-1d48a51795c0,Inbound,Returns,Return request,,,,15/08/2023 14:32,15/08/2023 14:43,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
e2b3cf5f-635c-475a-82e6-f4ee27763346,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:03,15/08/2023 19:11,15-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,1
4da94442-a035-409f-ad1c-928ed03a13c5,Outcall,Returns,Service Centres Related,Very happy ,2f664af7-20dc-4825-8baf-c03249e6f552,13/03/2023 00:46,14/08/2023 10:19,14/08/2023 10:30,14-Aug-23,KHERI,Electronics,1699,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
c920ea60-2608-406d-a4c4-c432adb5e76a,Inbound,Returns,Reverse Pickup Enquiry,,0a530e97-8703-47f7-8184-b695b6a1aab2,31/07/2023 13:39,14/08/2023 21:36,15/08/2023 16:35,15-Aug-23,PUNE,Home,1279,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
e445e839-1332-41c9-99c7-505d80fe3108,Inbound,Order Related,Delayed,,0323109d-79be-4f5b-ac54-3b622b415fb8,03/08/2023 23:05,15/08/2023 13:32,15/08/2023 13:34,15-Aug-23,SUMBAL,Home,299,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
9dbc5ada-3b16-4005-9e05-1455b46046cd,Inbound,Returns,Reverse Pickup Enquiry,Wrong items delivered ,2e9fbf00-74b4-4dab-9ad4-74608713fa01,26/07/2023 19:33,14/08/2023 07:53,14/08/2023 08:34,14-Aug-23,NANDED,Affiliates,63,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
9cb3d215-1978-4b05-af03-604855b842ab,Inbound,Refund Related,Refund Enquiry,Thank for help me,f0b76edc-39bc-4ce3-bbf7-244c68924e77,12/08/2023 17:39,15/08/2023 14:10,15/08/2023 14:14,15-Aug-23,BETIA,Mobile,6999,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a1c7de76-a04d-41d6-b625-2d1ebd86425b,Email,Order Related,Delayed,,ea38d2af-b7d0-4883-b9a2-6ac3db8aa962,08/08/2023 22:06,14/08/2023 12:09,14/08/2023 12:20,14-Aug-23,HYDERABAD,Electronics,119990,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8f304e7e-fadf-40fb-b82a-3c05033cdb3a,Inbound,Order Related,Delayed,Nice ??,a0d8b4b7-b40d-4ef1-bf2c-a7a1ad7c6d7c,31/07/2023 20:43,12/08/2023 20:20,14/08/2023 06:06,14-Aug-23,BHARUCH,Home,421,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
f6b57113-0490-4e19-8b04-9bfa4198f963,Inbound,Returns,Reverse Pickup Enquiry,,f32b1017-633f-4cfc-9008-a1f1ecde059a,08/08/2023 09:45,13/08/2023 14:46,14/08/2023 18:21,14-Aug-23,JHANSI,Electronics,869,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
35f861b9-2976-4371-8931-d1b0da47daad,Inbound,Returns,Wrong,Good ??,,,14/08/2023 09:19,14/08/2023 09:53,14-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
554b40b9-d3c0-44db-916a-9c4b745c6120,Outcall,Order Related,Order status enquiry,worst customer service ,,,14/08/2023 09:45,14/08/2023 14:06,14-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
1119f6ff-df41-4bbd-ae10-1c14586494f6,Outcall,Returns,Fraudulent User,,,,14/08/2023 10:18,14/08/2023 10:44,14-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
9d68cb9d-3efd-4e63-ad57-2896c63dd2a0,Inbound,Order Related,Installation/demo,,,,14/08/2023 14:25,14/08/2023 14:29,14-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
d5551983-e552-47fa-a63f-e5ac7c7e1150,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:40,14/08/2023 15:47,14-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
64b862b7-6f87-40fe-aef1-26d80efd2cf0,Inbound,Returns,Fraudulent User,,,,14/08/2023 15:50,14/08/2023 15:54,14-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
bba3b078-f5eb-45c8-9143-40975de09a02,Inbound,Returns,Product related Issues,,,,14/08/2023 17:08,14/08/2023 17:09,14-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
52387dd6-096a-4a0c-a007-5aa37524dfa1,Inbound,Order Related,Installation/demo,Very pathetic service.,,,14/08/2023 18:39,14/08/2023 19:01,14-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
ed36d394-2c8e-4feb-928f-8981c4d7dc23,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:34,14/08/2023 21:50,14-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,4
9cec59bf-062f-42ed-a6d8-43346e79c289,Inbound,Returns,Fraudulent User,,,,15/08/2023 08:16,15/08/2023 08:17,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
8323101b-18d0-4328-83ba-53a42e42acff,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:32,15/08/2023 09:47,15-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
1f4a3665-4863-49f6-b697-2f732448b5f5,Inbound,Payments related,Online Payment Issues,Call cut gyi,,,15/08/2023 13:45,15/08/2023 13:47,15-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
16d4812d-899e-439a-8a7f-bce739bfc94e,Inbound,Offers & Cashback,Affiliate Offers,,,,15/08/2023 17:03,15/08/2023 17:21,15-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
6038260c-3107-4789-95e4-f99c482b512f,Inbound,Order Related,Delayed,,,,15/08/2023 20:07,15/08/2023 21:01,15-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,1
e4af44ff-9329-4084-9acb-6f211dc79404,Inbound,Order Related,Order status enquiry,Try to solve your logistics issues this is my second time for this order i am getting issues,454646b8-7bce-4883-b4fb-f6ad840e490d,07/08/2023 17:35,14/08/2023 12:48,15/08/2023 09:05,15-Aug-23,DHANBAD,Electronics,54990,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3a3112a2-e170-4eec-8ef8-3d9e1609fa12,Outcall,Returns,Return request,,ce51333e-18d9-456d-ac5a-322057b868b6,11/08/2023 16:10,14/08/2023 18:24,14/08/2023 22:26,14-Aug-23,KOLKATA,Electronics,854,525,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
be50f66d-4f7e-4dce-9bf0-fc16ac35c9b0,Inbound,Returns,Reverse Pickup Enquiry,,6a79459e-0b9d-4ddc-970b-82d3ab3ec062,27/07/2023 19:10,13/08/2023 19:20,14/08/2023 08:29,14-Aug-23,VIJAYAWADA,Home Appliences,999,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
bd5e1536-ebfc-4b0c-8940-4640c00915ac,Inbound,Returns,Reverse Pickup Enquiry,,2b9bc66f-d429-48da-adf2-4f367098b98b,10/08/2023 10:32,13/08/2023 19:46,14/08/2023 07:26,14-Aug-23,NAWABGANJ,LifeStyle,270,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
39ad2f8e-bc41-4f9b-a4ff-7510ece92080,Inbound,Returns,Return request,,,,14/08/2023 10:57,14/08/2023 10:59,14-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
4a4a7446-6752-405d-b051-8664db9ce8a0,Outcall,Returns,Damaged,,,,14/08/2023 11:36,14/08/2023 11:38,14-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c8265aca-1626-4f59-9c1b-23955c30cce8,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:00,15/08/2023 10:01,15-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
a62c911b-e475-414c-ab1d-34b1ce9a2d47,Inbound,Returns,Return request,,,,14/08/2023 14:03,14/08/2023 14:12,14-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
d45c5f93-c52c-4b3d-9c9f-7ac4b006b14a,Outcall,Order Related,Delayed,,,,14/08/2023 15:43,14/08/2023 19:48,14-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
3cf94354-b710-4d8e-8fab-ab67f2932e81,Inbound,Returns,Return request,Try to arrange more language availablity to interact with the customers ,,,14/08/2023 16:03,14/08/2023 16:05,14-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
4074de61-a96f-4d00-b104-4354af046691,Inbound,Shopzilla Related,General Enquiry,,,,14/08/2023 17:46,14/08/2023 17:49,14-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
775b97d6-8ffc-4c89-b8b1-1c59905d5058,Inbound,Returns,Missing,,,,14/08/2023 18:05,14/08/2023 19:58,14-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,3
e8b5da19-3499-4687-a7ab-e1eacd7823e1,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:44,14/08/2023 19:15,14-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
6d920d7b-17f4-4fce-bfe4-4d1200afbfd8,Inbound,Returns,Damaged,,,,15/08/2023 12:28,15/08/2023 12:52,15-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
8061fd57-d0a7-487e-b874-9b3846fdff80,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support experience of my whole life thanks.,,,15/08/2023 09:56,15/08/2023 09:59,15-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
f0c4ecdc-0ef1-412e-b39d-58e69b62848b,Inbound,Returns,Fraudulent User,Thanks for talking to me about my issues ,,,15/08/2023 10:03,15/08/2023 10:08,15-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c79c47f0-0d6a-4116-94d4-8f8d119105c4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:15,15/08/2023 14:38,15-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
96c846b0-6aaa-4508-a3ff-f5bf0a0c5e34,Inbound,Returns,Return request,Solve my problem as soon as possible ,,,15/08/2023 17:12,15/08/2023 17:47,15-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
b0b2f1ba-9fd7-4b52-b749-72e6d9a8bd3c,Email,Returns,Reverse Pickup Enquiry,,0ca49647-8d9c-4e1c-8578-3c2b23a4d30c,08/08/2023 18:52,14/08/2023 20:17,14/08/2023 20:36,14-Aug-23,NEW DELHI,Books & General merchandise,69,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
05562e2e-f2d4-40e6-9850-ff0d7c7ce86f,Inbound,Returns,Return request,Customer support services Is very affective and helpful ,c88e92c0-f9d9-4876-bbc0-497f7b45a084,30/07/2023 12:51,14/08/2023 00:42,14/08/2023 21:13,14-Aug-23,BHOPAL,Electronics,1499,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
5e976d50-de71-4b23-a438-831fe54d2c8d,Email,Returns,Fraudulent User,,19eef8d5-33ab-4edc-a53e-d08acf181ff6,04/08/2023 22:16,14/08/2023 09:41,14/08/2023 10:07,14-Aug-23,BHARATPUR,Electronics,448,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
035d52bf-3c81-435d-af53-d320a971f8bb,Inbound,Returns,Reverse Pickup Enquiry,Good support ,34628ddf-b8c7-40a3-9469-3d04a29629b4,03/08/2023 13:12,15/08/2023 11:33,15/08/2023 14:17,15-Aug-23,BHARATPUR,LifeStyle,2099,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
d56a01be-0b25-4e32-af1d-d6964fd5d2e3,Inbound,Returns,Exchange / Replacement,,340c86ea-faa4-44ca-bff3-2a6d3a3ad0c8,12/08/2023 12:00,14/08/2023 11:20,14/08/2023 11:25,14-Aug-23,ALLAHABAD,Mobile,10999,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,3
810ec589-6e76-495d-b2b3-73d686824d65,Email,Order Related,Delayed,,d6e7c6d9-6a43-4fa3-a96c-c469b184ea7f,08/08/2023 18:49,14/08/2023 16:30,14/08/2023 16:31,14-Aug-23,SHAKTI NAGAR,Books & General merchandise,1695,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
41206eba-a9ff-4f3c-86f0-0728a0df9541,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:36,14/08/2023 09:29,14-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
06b1d055-86b3-4c78-8309-b37d85c77730,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:23,14/08/2023 14:01,14-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
15a7ef45-93f9-48cf-b43c-51891ddcdec5,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:38,14/08/2023 11:38,14-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1d52b81d-f7c3-43bd-90ea-1aab1a6f4917,Inbound,Returns,Missing,Good,,,15/08/2023 16:34,15/08/2023 16:35,15-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
4e965bbd-0bef-4660-b741-51b1c5a7b863,Outcall,Returns,Reverse Pickup Enquiry,Best service ,,,14/08/2023 12:13,14/08/2023 12:15,14-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
e2b59e82-5bc0-474e-b568-02f00c5ad777,Email,Returns,Service Centres Related,Pathetic service ,,,14/08/2023 15:10,14/08/2023 17:28,14-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
58db94d3-0959-4279-8c4e-2c1e3cbe6f4d,Inbound,Returns,Return request,,,,14/08/2023 16:58,14/08/2023 17:05,14-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
84ad80e9-776a-4b47-8126-860ba7f61e9f,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 19:26,14/08/2023 19:43,14-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
75198f47-5c13-4b3e-91d5-b230711a6946,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:10,14/08/2023 20:27,14-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
4fe165d2-a293-4689-a69f-99581cb2cddc,Inbound,Returns,Product related Issues,Ok,,,14/08/2023 23:14,14/08/2023 23:26,14-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
fd66830e-c526-45a8-9309-b31dc7d7fd22,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 05:37,15/08/2023 05:42,15-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
473ae6b8-c512-49ea-8c4d-19854b2470f8,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 07:25,15/08/2023 07:26,15-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
1b7ec98d-f70c-426a-954e-2cb26d819a90,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:54,15/08/2023 10:58,15-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
5c88c792-df53-4154-9c94-b5b6d3e5a751,Inbound,Order Related,Installation/demo,,,,15/08/2023 11:34,15/08/2023 11:38,15-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,4
71980809-ccc6-4387-aeb7-2bd19575e6b5,Inbound,Returns,Wrong,,,,15/08/2023 13:11,15/08/2023 13:50,15-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
b9a53173-f948-435b-b0df-3f1605f48aba,Inbound,Order Related,Installation/demo,,,,15/08/2023 21:04,15/08/2023 21:23,15-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
db27282a-3278-4aad-ba77-979766706803,Inbound,Returns,Reverse Pickup Enquiry,,b3f879dd-8081-465b-bb6e-f20441add81c,30/07/2023 15:03,14/08/2023 16:51,14/08/2023 16:56,14-Aug-23,SHAHJAHANPUR,Electronics,1199,,Casey Holmes,William Park,John Smith,31-60,Morning,5
604e53a5-5315-4792-990a-80b7420daa08,Inbound,Order Related,Delayed,Very good,8ec2d020-a2aa-4f2f-9778-f750f3c7ad1e,02/08/2023 20:54,14/08/2023 08:45,14/08/2023 08:47,14-Aug-23,DARBHANGA,LifeStyle,349,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
810f38e6-cd70-4c8c-8713-ed9f8e5efd91,Inbound,Order Related,Delayed,Good customer service,7c6733c9-e76b-4ac7-b452-2ae582d5ca6a,08/08/2023 18:28,14/08/2023 19:09,14/08/2023 19:09,14-Aug-23,HYDERABAD,Electronics,7341,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
c6caccb5-3078-445b-81ce-2cb0dc3620ed,Inbound,Returns,Reverse Pickup Enquiry,Good,1fcc09ed-1ad2-4a7d-bd82-d4c6e961b777,27/07/2023 02:30,13/08/2023 18:57,14/08/2023 15:47,14-Aug-23,JUNAGADH,Electronics,1899,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
bef4bc9e-6185-40e4-8ada-93f4e146389d,Inbound,Order Related,Delayed,,ad8bb78c-0506-47ae-b64e-fa47bc4b1240,10/08/2023 12:08,11/08/2023 20:21,15/08/2023 08:54,15-Aug-23,SONIPAT,Home Appliences,39933,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,1
0b03c3b3-0df1-49a9-9201-23af9be3c67b,Inbound,Returns,Reverse Pickup Enquiry,,a7ab1b2b-4a7c-4604-b12d-57d0cb25036c,04/08/2023 15:53,14/08/2023 22:44,15/08/2023 07:21,15-Aug-23,HYDERABAD,LifeStyle,1499,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
4dd8ce27-00ab-4b62-8ffe-5a9cf9676802,Inbound,Order Related,Delayed,Ok,fbc4523d-d8e6-49a1-affb-ebab97fde664,09/08/2023 22:44,14/08/2023 17:03,14/08/2023 17:05,14-Aug-23,PURI,Books & General merchandise,384,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
93b83962-af36-47e6-82ab-acd33c649b9b,Inbound,Order Related,Customer Requested Modifications,,6bd872b3-173a-4a87-9a0b-2dac91ddf73b,08/08/2023 02:03,14/08/2023 09:42,14/08/2023 09:44,14-Aug-23,HYDERABAD,LifeStyle,425,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
36e78ad3-19ff-4ce7-aeea-906c6e9e5811,Inbound,Order Related,Installation/demo,,7d137937-767c-4807-8058-ec1c9b0400fb,09/08/2023 11:52,15/08/2023 10:40,15/08/2023 14:46,15-Aug-23,NEW DELHI,Home Appliences,31490,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6c2bc2d5-c0ce-49a0-80bf-1ca7484cb15f,Outcall,Returns,Service Centres Related,Nyc ,,,14/08/2023 10:01,14/08/2023 10:02,14-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
0d504860-38b8-4962-86c3-3216212ce2ad,Inbound,Returns,Wrong,,,,14/08/2023 14:06,14/08/2023 14:09,14-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
0dfaed77-90d0-4481-b211-3957fada9766,Email,Refund Related,Refund Related Issues,,,,14/08/2023 13:50,14/08/2023 13:51,14-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
d1edb4da-0bd3-46c7-b431-74cf5a570ff3,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:03,14/08/2023 22:38,14-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
103fed46-1cf1-4137-a77e-ecd272ec2d58,Inbound,Returns,Return request,The customer care executive was so good! He listened my query properly and assured me for solving it. And he helped me! His speaking skill and manner is so good! Please say thanks again from my side! And promote him Shopzilla!,,,14/08/2023 14:22,14/08/2023 14:55,14-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
3b52dfd7-2872-4721-bd41-6cd2692a70f3,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:41,14/08/2023 17:44,14-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,4
84962a92-45cb-4d5f-b867-89872c990998,Inbound,Payments related,Online Payment Issues,Na,,,14/08/2023 21:06,14/08/2023 21:07,14-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
718ad2ba-8246-4b69-8dcf-d6f562c66d6a,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 21:32,14/08/2023 23:00,14-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,4
3e36bfc2-fb42-4e3c-81c9-f0e3bbdb3f79,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 10:45,15/08/2023 10:47,15-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
7685d6cc-51d8-47c0-b272-145b43c259a9,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:51,15/08/2023 10:59,15-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
6c00456e-28cb-49fb-8137-9dc58ff5ad07,Outcall,Order Related,Order status enquiry,,,,15/08/2023 12:51,15/08/2023 12:51,15-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
3f1071c7-3775-43ec-af40-dfaa49a53207,Inbound,Returns,Fraudulent User,,,,15/08/2023 13:41,15/08/2023 14:53,15-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
eb7a052a-4dd3-424c-95f1-9af6342f3fc6,Inbound,Returns,Return request,,,,15/08/2023 16:48,15/08/2023 16:50,15-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
67de0c8b-add1-4e74-9451-750b8c3f3a44,Inbound,Shopzilla Related,Account updation,,,,15/08/2023 20:23,15/08/2023 20:25,15-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
7f196bcd-4976-4330-9641-417d9682fdf7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:12,15/08/2023 22:14,15-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
07c81c77-041e-4dcd-b6b1-719b058e27e5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:26,15/08/2023 22:30,15-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
6de20075-7c86-48d9-9789-63dcbf598d91,Inbound,Feedback,UnProfessional Behaviour,,80c652cf-a5d3-47de-a528-b37dc1361dd5,03/08/2023 22:41,15/08/2023 00:11,15/08/2023 00:17,15-Aug-23,PATNA,Books & General merchandise,355,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
0dea20f1-3d17-4469-a55b-fd7c8b173e9d,Inbound,Returns,Return request,,5b41d87a-5e71-44b0-a92a-38b7a8d564e2,05/08/2023 23:11,14/08/2023 21:17,14/08/2023 21:20,14-Aug-23,KOLKATTA,Home Appliences,1474,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
b27e4276-4902-496c-a9a2-3fee2463617b,Outcall,Returns,Service Centres Related,"You people are **ers ,mother **ers. It been a month you **ers are not resolving my issue,you assholes disconnect my calls , you people are liars and shits of your mother .if you still have any shame left then kindly take your geyser and return my money bloody rascals",3d1977e4-0ecd-4c75-8105-a6646c95c77d,07/05/2023 02:33,14/08/2023 11:26,14/08/2023 13:44,14-Aug-23,BANGALORE,Home Appliences,3049,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e012f514-6965-4844-a0df-65eb24750429,Outcall,Returns,Service Centres Related,Nothing,a9c9084c-0b94-4d1a-87ed-ca82e81904c0,05/08/2023 20:41,14/08/2023 00:22,14/08/2023 00:23,14-Aug-23,LUCKNOW,Furniture,5342,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
5425164c-8877-4fc6-b4b3-809c1a5abaa2,Inbound,Order Related,Delayed,Fake,,,14/08/2023 08:39,14/08/2023 08:41,14-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
2d5f7723-0baa-4549-9fa9-8fda9a8c4223,Inbound,Order Related,Order status enquiry,Very poor services,,,14/08/2023 09:42,14/08/2023 09:44,14-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
12d064cc-dd1a-49ea-81cd-b152f9f491e4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:49,14/08/2023 14:50,14-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
70c3d2a2-1b88-4618-b00b-a2e8126b1622,Inbound,Order Related,Installation/demo,It's ok,,,14/08/2023 16:47,14/08/2023 17:09,14-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,4
636d98fe-be3e-4757-838d-50c791961446,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 17:30,14/08/2023 19:42,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
200f2600-3041-4b7e-a20a-9bb5c5a712f2,Outcall,Cancellation,Return cancellation,,,,14/08/2023 17:39,14/08/2023 17:57,14-Aug-23,,,,754,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
f837216e-a9eb-42c2-90dd-db01641f3b2d,Inbound,Returns,Reverse Pickup Enquiry,Refund,,,14/08/2023 19:43,14/08/2023 19:45,14-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,3
7827a8b4-0246-494d-a07f-0d882e1637bc,Inbound,Order Related,Delayed,,,,15/08/2023 09:50,15/08/2023 09:56,15-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
15f6b3cc-c5fe-4329-be98-f80e8a586c4d,Inbound,Returns,Reverse Pickup Enquiry,If there is any damage we got how can we get refund if there is no return policy please make all products as return policy availability.atleast 2 days time for those which not having return policy.,,,15/08/2023 10:08,15/08/2023 10:11,15-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
17b23ab9-a188-449e-96a3-a33288c8997b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:24,15/08/2023 10:38,15-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
7cde25b1-5b66-4656-84cd-8cf833b0650f,Inbound,Returns,Service Center - Service Denial,,,,15/08/2023 11:17,15/08/2023 11:19,15-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
edb48029-459d-4323-820b-1d474f9c3012,Inbound,Order Related,Delayed,,,,15/08/2023 12:53,15/08/2023 19:02,15-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
08269b57-5330-415f-a522-163297456ec7,Inbound,Order Related,Delayed,,,,15/08/2023 12:18,15/08/2023 12:21,15-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
1f478678-60e9-4b5c-92c7-dfe1f8e0f72e,Inbound,Returns,Reverse Pickup Enquiry,Please give a call back to the customer when the return request is been cancelling from Shopzilla team side and explain the details of the return cancellation. Thank you ,,,15/08/2023 16:03,15/08/2023 16:08,15-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
d93faae3-02de-4595-a8e7-339daabd50c3,Inbound,Order Related,Delayed,,6998e361-1a43-48f8-ae32-fe0f8471cfea,10/08/2023 07:04,14/08/2023 11:00,14/08/2023 21:03,14-Aug-23,AHMEDABAD,Mobile,16999,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,2
3d62c326-84fb-4299-a71d-9f87dd56e0ec,Inbound,Returns,Return request,"Please reduce time to take action regarding concern and make easy to connect with customer support. After many attempt, I got a call from support.",,,14/08/2023 09:45,14/08/2023 10:11,14-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f2106103-ad86-47a1-9b7f-f30b03192ba0,Outcall,Order Related,Delayed,,,,14/08/2023 11:55,14/08/2023 22:47,14-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
9890f0ac-fbdf-461d-92a8-e27561afd182,Inbound,Returns,Technician Visit,,,,14/08/2023 16:16,14/08/2023 16:30,14-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,1
6447d826-bcdd-4559-a640-fe0ec2918c4b,Inbound,Returns,Reverse Pickup Enquiry,Thank You For clearing my doubt today,,,14/08/2023 18:55,14/08/2023 22:54,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
a7283ce3-39df-41cf-9974-cbe3b60de7bc,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:00,15/08/2023 07:04,15-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
007e9370-8b94-46d3-a4b4-968e086b5cf4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:19,14/08/2023 22:21,14-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
18dcdb83-6143-44b9-bf15-801298466b10,Inbound,Returns,Fraudulent User,,,,15/08/2023 12:21,15/08/2023 12:22,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
546a1677-41ef-467c-a5ff-57820c8e7969,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:31,15/08/2023 10:33,15-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
051a4f50-162e-467e-a923-de09f7c70b30,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:42,15/08/2023 11:44,15-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
058f89a1-1c77-4da5-8cb1-d4e2cfcef341,Inbound,Returns,Return request,,,,15/08/2023 13:41,15/08/2023 13:44,15-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
b2c8fa5d-48d7-4afe-87a9-0cc14640430d,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 13:40,15/08/2023 13:43,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
5167aa57-0ecb-47f8-abb5-a726f09d199a,Outcall,Returns,Wrong,,,,15/08/2023 14:30,15/08/2023 14:34,15-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
874fba93-d135-498e-a500-bfd4874b4667,Inbound,Returns,Reverse Pickup Enquiry,She can understand my problem. Not take my request or complaint about return of my order infinix hot 30 5G. ,,,15/08/2023 20:52,15/08/2023 21:45,15-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
57e85f0d-ac20-40db-a394-5ab90ee4e695,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:48,15/08/2023 18:09,15-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
d1728f14-670c-4da8-a5f8-e616e92083f3,Inbound,Order Related,Delayed,,243fb167-8a8f-4185-b362-ad76091d80b8,03/08/2023 21:40,15/08/2023 18:53,15/08/2023 18:54,15-Aug-23,PILANI,Books & General merchandise,188,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
5a629488-4db9-4234-8383-c5b1abf8c479,Inbound,Order Related,Delayed,,62815b0b-5a76-4483-bd35-51a59e72b03f,01/08/2023 23:06,14/08/2023 11:33,14/08/2023 11:35,14-Aug-23,HOSUR,Home,454,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
7db4b7a5-2287-49e9-83b5-980966b46ca6,Inbound,Order Related,Delayed,Please arrange on time delivery of product. it's not good for customer.,a9df1ce3-d18d-43ec-baac-1b37c1f0b420,05/08/2023 09:13,14/08/2023 18:41,14/08/2023 19:10,14-Aug-23,OSMANABAD,LifeStyle,251,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
2ed649f8-30e5-4385-873b-1414c62c1092,Inbound,Returns,Service Centres Related,,1db920b1-f6a1-410d-82cb-db2198d476f1,09/08/2023 13:53,14/08/2023 18:07,14/08/2023 18:11,14-Aug-23,NAGPUR,Home Appliences,5890,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
eb5f9351-268e-45e1-9719-f68b188d1780,Inbound,Payments related,Card/EMI,,6876146f-c6b2-413c-b4f5-b5ee5411c20b,04/08/2023 22:34,12/08/2023 18:19,15/08/2023 13:14,15-Aug-23,BHAVNAGAR,Home Appliences,52999,,Ronald King,William Park,John Smith,61-90,Evening,2
cfce20ec-5dfc-434c-8036-6a99d5f3d63a,Inbound,Returns,Return request,,e3c9a92b-cd29-4fd7-bfa4-acacae74ce98,09/08/2023 17:15,14/08/2023 13:17,14/08/2023 13:45,14-Aug-23,GURGAON,LifeStyle,1199,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
19086b03-437d-4b1a-b29d-b5dcdd1c34f0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:38,15/08/2023 17:40,15-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
15bd4db3-7db7-489b-8b20-dbc9fb6f2fab,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:42,14/08/2023 10:45,14-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
a54a8aba-46ba-4142-b36b-0faf6267fa73,Outcall,Product Queries,Product Specific Information,Good ,,,14/08/2023 12:17,14/08/2023 12:20,14-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
0ab50748-c31d-417c-986e-e7e0bcd11f21,Email,Order Related,Installation/demo,,,,14/08/2023 14:18,14/08/2023 21:57,14-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,1
8927d55e-16eb-44d9-937a-0d7bc282eb26,Inbound,Returns,Missing,,,,14/08/2023 15:29,14/08/2023 15:34,14-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
23c1c9b3-9631-4711-9bec-bd1b88cd7d7d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:33,15/08/2023 17:44,15-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,1
df5d06a8-4a7b-4f94-b830-3db8df7114c9,Outcall,Returns,Missing,,,,14/08/2023 19:08,14/08/2023 19:10,14-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
5983c6e0-b3fa-494b-9cd5-a977aab8496f,Inbound,Order Related,Order status enquiry,,,,14/08/2023 21:29,14/08/2023 21:55,14-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
84640f21-d014-4077-b7f9-ce0d732339c9,Inbound,Returns,Fraudulent User,,,,14/08/2023 22:23,14/08/2023 22:25,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
2b561b93-a10c-43c9-bd77-e6530c5bfba3,Inbound,Returns,Return request,,,,15/08/2023 10:54,15/08/2023 11:18,15-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
0220ad5d-409b-45e7-8def-fc481add49d3,Inbound,Returns,Return request,,,,15/08/2023 11:19,15/08/2023 11:25,15-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
924bffb4-6560-4fd8-bf65-4d2d8fa729a9,Inbound,Returns,Reverse Pickup Enquiry,I received someone's used order how pathetic is this,,,15/08/2023 11:49,15/08/2023 12:06,15-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
c695f43b-77d4-4c1b-a09e-5ef34c38c8bd,Outcall,Returns,Fraudulent User,Thank you so much ,,,15/08/2023 14:10,15/08/2023 14:18,15-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
b680282b-d103-4eba-a72f-75364fffb823,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:57,15/08/2023 13:59,15-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
4931f469-1120-475c-95ae-8fb0501c75a4,Outcall,Returns,Return request,,,,15/08/2023 14:53,15/08/2023 14:58,15-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
51f1420c-e5f8-4661-a9d9-f9f101715828,Inbound,Cancellation,Not Needed,,,,15/08/2023 17:02,15/08/2023 17:03,15-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
ff66eba4-ba94-4052-8b4e-0a78ca601829,Inbound,Returns,Wrong,,,,15/08/2023 17:05,15/08/2023 17:10,15-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7eb14178-e289-4c73-b56b-c0de02a04a00,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:35,15/08/2023 17:37,15-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
c07e9e7c-c063-456b-ae88-22a86313acfb,Inbound,Order Related,Delayed,,,,15/08/2023 19:50,15/08/2023 20:09,15-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
adc7839e-d68e-49d0-8603-4028ad1b3b7c,Inbound,Cancellation,Not Needed,,8b64d5ee-0667-462e-bc6d-a79a51a3899e,29/07/2023 18:10,15/08/2023 10:17,15/08/2023 10:28,15-Aug-23,GOPALGANJ,Home,299,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0ef0e72a-7c37-425e-9279-9aa696d01121,Inbound,Feedback,UnProfessional Behaviour,,757baf50-0348-4f79-9710-2e13a8567910,09/06/2023 15:02,15/08/2023 14:05,15/08/2023 14:52,15-Aug-23,MADHEPURA,Books & General merchandise,375,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
a3ecf87d-df4c-44aa-ac88-d7b0366ed481,Inbound,Refund Related,Refund Enquiry,,c11ee27b-17ac-46cd-b340-810bee5bc5d2,01/08/2023 21:56,15/08/2023 12:52,15/08/2023 12:55,15-Aug-23,BANGALORE,Books & General merchandise,990,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
cc7bc52d-65d6-4f3d-a56c-4710f4456cd6,Inbound,Returns,Reverse Pickup Enquiry,,ad303367-677e-4d79-b43d-e7a068c08bf4,11/03/2023 15:49,14/08/2023 12:02,14/08/2023 18:25,14-Aug-23,SULTANPUR,Home,873,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
7b8d1428-24fa-483c-aea9-f09a95ec40b4,Outcall,Returns,Return request,Thank you so much ,5f6e23fd-eb1e-47fb-8202-cef626513476,08/08/2023 16:48,14/08/2023 13:35,14/08/2023 13:38,14-Aug-23,HAJIPUR,Books & General merchandise,533,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
940131b6-a3dc-442b-9cfe-e25e87ec8398,Outcall,Order Related,Delayed,????? ??????? ?? ?? ,48252957-b7dc-4237-b336-a8be2a692f93,28/07/2023 14:08,14/08/2023 09:59,14/08/2023 09:59,14-Aug-23,JAISALMER,LifeStyle,499,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
b10668e4-79b4-48c7-a571-a7873c10184f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:35,14/08/2023 11:09,14-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
f937488d-3b4f-4268-9d76-9bc294dda013,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:40,14/08/2023 15:51,14-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,1
12882cc3-1f71-4c78-9d46-d178fe8998fd,Outcall,Returns,Fraudulent User,,,,14/08/2023 16:05,14/08/2023 18:33,14-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
744338a4-b805-483d-96bc-a7eac2897c69,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:57,14/08/2023 20:27,14-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
95a52897-ebaa-4b6e-9ecb-10e8a4e95346,Inbound,Order Related,Delayed,Good man,,,14/08/2023 21:07,14/08/2023 21:08,14-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8a795e14-c03a-452b-99a2-bcf78d831525,Inbound,Returns,Reverse Pickup Enquiry,When a call is requested please do it imediately,,,15/08/2023 07:11,15/08/2023 07:14,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
02120c3c-9d8f-496b-ba50-f2167434709f,Outcall,Order Related,Installation/demo,Thank you ,,,15/08/2023 09:24,15/08/2023 09:29,15-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,4
e29b7bf9-9053-4b4f-9ee9-99be1028e69e,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 10:37,15/08/2023 18:27,15-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
d5a804de-71c2-41e7-8ca4-460dc6ab15cc,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:05,15/08/2023 12:20,15-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
656a7f18-c744-4b1a-8b5d-7860f001debe,Inbound,Returns,Fraudulent User,"Before dispatch, size. Colour, quality, item   shoyld b ?? done",,,15/08/2023 12:19,15/08/2023 12:31,15-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
7dab80f5-8045-4b7b-86dc-7773d6b04b77,Inbound,Returns,Fraudulent User,,,,15/08/2023 12:52,15/08/2023 12:54,15-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
46b1d3d7-b7c1-4b05-a23a-b38a0fbce7c5,Inbound,Returns,Return request,Care executive did not help and did not create my return even after I got an dead item,,,15/08/2023 15:16,15/08/2023 15:19,15-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
278dd99b-c757-4674-b6bc-e4d6a3e196e5,Inbound,Returns,Damaged,Very good ??,,,15/08/2023 20:44,15/08/2023 22:02,15-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
ad51242f-bf9f-45c3-9686-b4f7c275a4fe,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:08,15/08/2023 17:14,15-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
da7d078e-375a-4c22-8f47-3bee91345793,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:14,15/08/2023 17:22,15-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
53e593d8-25df-4d5c-b9f1-062df7e360e7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:20,15/08/2023 17:58,15-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
1310b984-becf-4d39-8094-62733ea0ce7e,Outcall,Refund Related,Refund Related Issues,,a9288a53-1b48-4277-8616-6d5905bd010b,25/07/2023 00:19,14/08/2023 22:10,15/08/2023 11:17,15-Aug-23,PATNA,Books & General merchandise,119,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
96fc5b90-d234-4140-8179-eff6e34979a0,Inbound,Order Related,Delayed,Poor ,c927712c-cc30-48f7-932b-8fe1c8e8d861,06/08/2023 06:22,13/08/2023 21:07,14/08/2023 20:25,14-Aug-23,AGRA,Electronics,699,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
de1857f1-be29-4efb-ab47-7e77b96e663e,Inbound,Returns,Reverse Pickup Enquiry,,7155df3a-98ab-407a-b3af-8a768fd55898,10/08/2023 20:35,14/08/2023 08:40,14/08/2023 08:41,14-Aug-23,GHAZIABAD,LifeStyle,775,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
79caa48e-9c25-4f2c-8c5b-5081c33038db,Inbound,Returns,Return request,Na,17f86aa7-09a7-4714-8490-c9647dec4eca,04/08/2023 12:26,14/08/2023 11:50,14/08/2023 11:53,14-Aug-23,BANGALORE,Home,259,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
075a726f-2687-4252-857c-3b01685f92ce,Inbound,Order Related,Delayed,,fd1e18f3-f539-47a6-8883-69fd0a6d840d,10/08/2023 12:23,14/08/2023 15:08,14/08/2023 15:10,14-Aug-23,BARASAT,Books & General merchandise,78,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
a88424be-0e1d-4e20-a037-5d98df838b76,Outcall,Order Related,Order status enquiry,,c1ffac69-ef21-4d68-8128-9dc4c2964991,10/08/2023 10:46,14/08/2023 09:36,15/08/2023 17:00,15-Aug-23,NEW DELHI,LifeStyle,1299,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
90452bdb-5e0a-4a66-ae29-cb721338d16d,Email,Order Related,Delayed,The order tracking is not showing the updates,2cc65ca2-08a8-4e35-a56f-0bb1793476e3,07/08/2023 00:43,14/08/2023 13:04,14/08/2023 18:11,14-Aug-23,PARADIP,Electronics,57990,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
962c058d-4412-43a3-8b39-b4439fb8d300,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:39,15/08/2023 19:40,15-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
dd048cf4-de98-4cb4-af68-27277529d27c,Inbound,Feedback,UnProfessional Behaviour,Tried to solve the problem,,,14/08/2023 09:05,14/08/2023 09:06,14-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
4723b5e8-5e96-4b1e-8c52-7d79190dbf23,Inbound,Order Related,Delayed,,,,14/08/2023 09:15,14/08/2023 13:36,14-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9aae7cd6-92bb-452e-841d-58889911861e,Email,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:05,14/08/2023 13:15,14-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
06beef6c-8a9a-4b5c-8b44-e02c5d102a1c,Inbound,Returns,Return request,,,,14/08/2023 16:07,14/08/2023 16:09,14-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
1c2bda0d-1e70-4d8a-881b-9416b1cb9b86,Outcall,Order Related,General Enquiry,,,,14/08/2023 10:31,14/08/2023 12:49,14-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fb670164-cfe8-410b-a163-41e58e1e8ee1,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:31,14/08/2023 12:09,14-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,2
7d6ec809-9dfd-4ec0-98bb-3b1c813a1842,Inbound,Returns,Fraudulent User,,,,14/08/2023 14:13,14/08/2023 16:10,14-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
2cb9567a-2239-4223-bc0b-fefd0d15234f,Inbound,Order Related,Installation/demo,,,,14/08/2023 16:35,14/08/2023 16:36,14-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
3c7c0a9d-2888-4109-9e76-a0dcbb936ea7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:55,14/08/2023 17:02,14-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,3
20172896-4fc3-4ac4-ba2a-c01473c14b78,Inbound,Order Related,Invoice request,Good job,,,14/08/2023 16:55,14/08/2023 16:57,14-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
cb283cba-284a-41b2-8439-c4c39435518a,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:23,14/08/2023 19:23,14-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
81cd8eee-402f-44e5-9d5b-cb1f604ce290,Inbound,Returns,Reverse Pickup Enquiry,Don't lose customer confidence ,,,15/08/2023 08:01,15/08/2023 10:46,15-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
1fc6ff5e-5f01-4e62-8823-23ce1abb0744,Inbound,Returns,Reverse Pickup Enquiry,Worst customer service ,,,15/08/2023 09:14,15/08/2023 09:22,15-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
931e8c35-4ac4-49cc-b05a-41e61761f4f2,Inbound,Product Queries,Product Specific Information,Issue not resolved ,,,15/08/2023 09:16,15/08/2023 09:18,15-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
f3fe8fe8-b752-49ab-b7ea-7acb94ea47bd,Inbound,Returns,Fraudulent User,,,,15/08/2023 10:44,15/08/2023 10:47,15-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
b92d5d3a-b4ec-40a1-b013-6968042da600,Inbound,Payments related,Payment pending,,,,15/08/2023 11:04,15/08/2023 11:06,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
1ad5f196-cdef-46c5-ad1f-b3a5c0e43f36,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 11:19,15/08/2023 11:20,15-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
41983aeb-bb9a-458e-8f88-8b83367cdf43,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 12:00,15/08/2023 12:02,15-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
0fc8342b-58c4-4f9b-91af-346377b69dd7,Inbound,Returns,Return request,I'm happy,,,15/08/2023 14:15,15/08/2023 14:17,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
37d62094-d45f-45b3-94d3-dedb4686df40,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:07,15/08/2023 21:11,15-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
34db6388-993e-4799-b953-98eb51dbdc02,Outcall,Order Related,Order status enquiry,,61a730ac-4d40-4e83-ae96-e5365d083e5f,11/07/2023 22:30,14/08/2023 16:24,15/08/2023 20:45,15-Aug-23,HYDERABAD,LifeStyle,1049,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
75898e30-4f1e-4d07-9203-99e95d94a902,Inbound,Shopzilla Related,General Enquiry,I don't know what the Shopzilla executive working from 5th of August they all are unable to resolve my pay later issue ,,,15/08/2023 16:58,15/08/2023 17:08,15-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,1
1daaa071-c0d3-4825-929b-a812a9376513,Inbound,Order Related,Delayed,Commitment which will not achieve by Shopzilla ,c08da9de-9416-42f1-8a06-ed4deb0fce34,13/08/2023 10:26,14/08/2023 13:50,14/08/2023 13:50,14-Aug-23,CHENNAI,Mobile,11999,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,1
f816314e-029a-43a5-92b7-d02d90fb8ef1,Inbound,Order Related,Order status enquiry,,98abd8c3-a088-47af-a3bf-f2da1284386a,07/08/2023 20:58,14/08/2023 20:45,15/08/2023 22:00,15-Aug-23,PARBHANI,LifeStyle,346,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f8a804c0-ca47-4291-a2eb-35335bff1267,Inbound,Returns,Fraudulent User,,2e821f39-4eb8-43a6-8b12-de22a62aa6d1,11/08/2023 15:13,14/08/2023 07:47,14/08/2023 11:07,14-Aug-23,PRATAPGARH,Electronics,1399,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
9b766089-d2bd-4909-9cd2-ac11dccb505e,Inbound,Order Related,Order status enquiry,,3ea4233c-8122-41b1-b335-9ba45de9e0cf,10/08/2023 19:07,14/08/2023 14:02,14/08/2023 14:03,14-Aug-23,DHULE,Electronics,999,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0d939065-18ae-4f64-b6c0-f9a311981318,Outcall,Returns,Exchange / Replacement,,f2bdcb5b-86a4-4b18-9e15-ad2698ef4f5a,12/08/2023 09:55,13/08/2023 20:26,14/08/2023 22:40,14-Aug-23,KATIHAR,Mobile,14990,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
dbbb991b-0a39-4998-b189-8270654e46b1,Inbound,Order Related,Delayed,"Your services are getting worse with every passing day, specially your logistics services are pathetic, they don't bother to even respond to the customers call, they never share an update about the delivery if there is any delay only the customer needs to put an effort and reach to customer service team and deal with dum people who don't understand anything and keep on repeating the same lines again and again. Improve your services, if you really want to work on your service team listen to my last call.",30955320-7922-431c-ba3d-6dab22ce2cc4,07/08/2023 15:21,14/08/2023 11:18,14/08/2023 11:25,14-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,673,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
b251209e-e6b4-4987-98e9-a88366b81389,Inbound,Returns,Return request,Very good ,,,14/08/2023 18:11,14/08/2023 18:14,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
304e4e5b-4813-4bdd-b311-30acd8f5dd6c,Inbound,Shopzilla Related,Shopzila Premium Related,,,,14/08/2023 08:53,14/08/2023 08:56,14-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
ec420f93-0af7-4e23-ac2b-de6d00bf5d6c,Inbound,Returns,Service Centres Related,,,,14/08/2023 09:49,14/08/2023 09:56,14-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
cf61c3cb-f1c7-43ff-915e-9e91249c992e,Inbound,Returns,Missing,,,,14/08/2023 12:28,14/08/2023 12:32,14-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b39f131d-95b5-4e45-a969-33d9d8a75954,Outcall,Order Related,Delayed,,,,14/08/2023 13:38,14/08/2023 14:35,14-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
cc792042-6b75-4303-b659-aaeb885a1742,Outcall,Returns,Reverse Pickup Enquiry,"Customer support is good,and solve the purchase products issues",,,14/08/2023 15:14,14/08/2023 15:17,14-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
fe9ce278-76ae-4e43-bdc8-f88efe0dd8bd,Inbound,Returns,Wrong,,,,14/08/2023 15:52,14/08/2023 18:19,14-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
055e14e4-92ab-40c2-8929-9e3aa4952d6e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:38,14/08/2023 17:46,14-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9dd5aea2-a07c-4b77-a5d7-d91fff3e4035,Inbound,Returns,Service Centres Related,,,,14/08/2023 17:55,14/08/2023 17:56,14-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
cb8accb6-8176-4301-9ab9-6d1a200ab177,Inbound,Returns,Return request,,,,15/08/2023 16:01,15/08/2023 16:07,15-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
c077343e-9d19-4df7-ba40-4e62c56cce46,Outcall,Refund Related,Refund Enquiry,"Make it easier to contact the person.As ai cannot solve all the queries. Give an option as to contact with person or ai . Let the customer choose as to which one he has to choose ... kindly look into it , may improve customer service to greater extent ",,,14/08/2023 21:00,14/08/2023 21:07,14-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
99c26530-e75b-4647-abb4-0638945d9525,Outcall,Refund Related,Refund Enquiry,Very good conversationReally tike his communicationThanks,,,14/08/2023 19:42,14/08/2023 19:44,14-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
b2119116-7244-4edf-bb62-b2c3c1e7d3f4,Inbound,Returns,Return request,,,,14/08/2023 22:02,14/08/2023 22:05,14-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
5eb0e131-58aa-4120-987c-6e53397afe44,Inbound,Returns,Fraudulent User,Very nice ,,,15/08/2023 07:37,15/08/2023 07:38,15-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
266adf07-6669-419c-ad5d-3a11c2aab3cd,Inbound,Refund Related,Refund Enquiry,Good experience ,,,15/08/2023 08:07,15/08/2023 10:16,15-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4d6fffbd-324d-41f4-9715-3176820de242,Inbound,Returns,Missing,,,,15/08/2023 08:38,15/08/2023 08:39,15-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
e035e893-baee-41d2-9bb9-8139d23ac9b0,Inbound,Order Related,Order status enquiry,,,,15/08/2023 15:00,15/08/2023 15:06,15-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
6f492908-cf3e-43ec-a87e-bb1f2fd30060,Inbound,Returns,Missing,,,,15/08/2023 13:10,15/08/2023 13:13,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ed2e79f3-1948-4323-9c37-95029083a3d7,Inbound,Returns,Missing,Thank u mam...,,,15/08/2023 13:17,15/08/2023 13:17,15-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
5c5d6fc0-347f-4d5f-b53c-9cf08455d442,Inbound,Returns,Return request,,,,15/08/2023 14:19,15/08/2023 14:24,15-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0ad75c8e-d01f-4a16-ac28-cf0ba5372e02,Inbound,Order Related,Installation/demo,,,,15/08/2023 14:15,15/08/2023 14:16,15-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
3a23253b-204d-4af2-a88f-4044bd36d423,Inbound,Order Related,Delayed,,,,15/08/2023 16:22,15/08/2023 16:36,15-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9753f4a3-6f13-4a2d-9465-f601649234f0,Inbound,Returns,Service Centres Related,Behaviour  bahut  achaa lga,e2194cfe-3ef4-4031-89cc-12503b107046,02/05/2023 10:08,14/08/2023 10:38,14/08/2023 18:31,14-Aug-23,SIDDHARTHNAGAR,Electronics,799,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
efa0e610-c114-4e4e-97ef-188f87728058,Inbound,Returns,Wrong,Make sure that the products are orginal which are delivering to the customers.please change the policies return and refund are very difficult to customers and time cusuming process.,4b73d806-9efa-41e6-9ea7-05a099d6063c,08/08/2023 19:50,14/08/2023 18:07,14/08/2023 18:11,14-Aug-23,ADILABAD,Mobile,44999,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
bc82eb0a-df97-417f-8094-c80951b6f9be,Outcall,Product Queries,Product Specific Information,Too good mam,,,13/08/2023 23:49,14/08/2023 08:42,14-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
79ef574c-a0ed-4318-8fea-c2af80ecf236,Inbound,Order Related,Installation/demo,Very good ,404ccd3e-70c7-4a0e-9f1c-36d186569bd8,18/04/2023 10:46,14/08/2023 00:13,14/08/2023 00:16,14-Aug-23,NAGAUR,Electronics,1099,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
82d02024-5e4c-4b01-b4ef-a8cf815b9bea,Outcall,Returns,Return request,,,,14/08/2023 08:35,14/08/2023 10:21,14-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
bb394f58-4324-425a-851f-da7a4bdcc367,Inbound,Returns,Return request,,,,14/08/2023 09:11,14/08/2023 09:14,14-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
359d2e04-6d99-4f84-870a-d0a0f627a8c2,Inbound,Returns,Return request,Good ,,,14/08/2023 09:40,14/08/2023 10:07,14-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,3
22abc85c-e24d-4b67-9c91-e2a149a0ffd4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:22,14/08/2023 12:41,14-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
e21123ba-8f18-4ab4-8e6f-753f36bcf58d,Inbound,Returns,Return request,,,,14/08/2023 14:17,14/08/2023 14:26,14-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
1f8b26f4-eaed-43aa-96a1-e09d3733ff00,Inbound,Returns,Fraudulent User,,,,14/08/2023 16:46,15/08/2023 00:22,15-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
443b235f-65cb-4b1f-a4ba-19a20523e2f4,Inbound,Returns,Return request,,,,14/08/2023 16:49,14/08/2023 16:52,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
7e2d9c59-184a-47e3-8ad1-dcf934c1be83,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:23,14/08/2023 18:24,14-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
67a9a851-6bab-46a9-8e9a-15ba7462f261,Inbound,Order Related,Invoice request,Thanks ,,,14/08/2023 18:53,14/08/2023 18:55,14-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
47abb9c6-3da4-47fa-b2f6-5313f2f8a278,Inbound,Returns,Missing,Customer care service person is very well person ???? easily resolve my problem ???? thanks ??,,,15/08/2023 18:19,15/08/2023 18:20,15-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
145eb931-822c-4a6c-83c3-d388c03e93fc,Inbound,Feedback,UnProfessional Behaviour,Iam happy with good customer care support,,,15/08/2023 09:09,15/08/2023 09:10,15-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
a167263a-8d81-4415-b8ff-72ddb71b0f48,Inbound,Returns,Reverse Pickup Enquiry,Very helpful customer service ,,,15/08/2023 10:13,15/08/2023 10:14,15-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
f39cafea-fc4c-400c-81f1-f0be54a4b5c8,Inbound,Returns,Exchange / Replacement,We are binding term and condition solely with Shopzilla but we deserve same SOP for every seller attached to your end.Sometime we are getting harrassed by different policies of different sellers which need to assessed meticulously.,,,15/08/2023 10:19,15/08/2023 10:51,15-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
29911004-2de7-4a8b-bfb7-faa8402e661d,Inbound,Order Related,Order status enquiry,good,,,15/08/2023 12:07,15/08/2023 13:28,15-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
28214487-7b38-49dc-ba47-58ca41ca42a4,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:46,15/08/2023 16:41,15-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
7805b693-0c4c-4ff0-969e-7dda41e93e60,Inbound,Order Related,Installation/demo,Thank for costomer care,,,15/08/2023 14:47,15/08/2023 14:49,15-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
b6df84aa-1b93-4122-b671-4f3ecaede941,Outcall,Order Related,General Enquiry,Shopzilla have to be sure about the offer which they are offering like my concern of Spotify premium ,,,15/08/2023 19:23,15/08/2023 19:24,15-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
14aff13a-0ed6-4763-9bfd-5ece82b5793b,Inbound,Order Related,Installation/demo,,,,15/08/2023 21:50,15/08/2023 22:07,15-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
781dd601-c4b9-47f4-9531-d2fb7ddcd8c3,Inbound,Order Related,Delayed,Delivery system not good. Please improve it. ,5d753eeb-26c2-4244-9804-8266e1a5c29d,09/08/2023 07:35,15/08/2023 06:52,15/08/2023 06:54,15-Aug-23,RAIPUR,Electronics,32990,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,4
a580e830-8ced-4722-a6c2-af1f9372a16f,Inbound,Feedback,UnProfessional Behaviour,,f82b70c0-0d45-449f-81c2-feaf41af332c,05/08/2023 09:24,12/08/2023 12:09,15/08/2023 15:19,15-Aug-23,SRINAGAR,LifeStyle,269,418,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,1
3f3f2aa9-7773-4e24-959c-1059345e35a6,Inbound,Returns,Fraudulent User,,fae7a732-ab09-46e3-ab30-ce92ee1dfec3,10/08/2023 18:52,13/08/2023 21:49,14/08/2023 00:35,14-Aug-23,CHENNAI,Books & General merchandise,149,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
7d023439-daf8-47e7-b0eb-ec24d170cba1,Outcall,Refund Related,Refund Related Issues,Good,,,14/08/2023 09:11,14/08/2023 09:22,14-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
c9e42f00-5759-41e5-86ee-217382047a7c,Email,Order Related,Installation/demo,Very good,,,14/08/2023 09:29,14/08/2023 09:30,14-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
e3531f26-2e06-42fe-80c8-7e9a90346ba0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:48,14/08/2023 10:53,14-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
35aa7068-2540-4d73-a5c2-72a5dc1a3074,Inbound,Returns,Wrong,,,,14/08/2023 11:27,14/08/2023 11:29,14-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
8da1ba0a-ff34-4ec8-8cc8-ef84b3d6ba03,Inbound,Shopzilla Related,Shopzila Premium Related,,,,14/08/2023 11:38,14/08/2023 11:41,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d53ec97a-43f6-4de7-9527-efa8d86c2406,Inbound,Returns,Fraudulent User,,,,14/08/2023 13:08,14/08/2023 14:02,14-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
98f6f829-96e6-45b9-8cbc-b851c8f91d33,Inbound,Returns,Return request,,,,14/08/2023 16:13,14/08/2023 16:16,14-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
417b4b9a-1375-4b03-8b70-83b4d7f610fd,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:11,14/08/2023 17:15,14-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
08b3bdc5-67f5-4317-a779-e8b330f1c2c4,Inbound,Returns,Wrong,,,,14/08/2023 18:44,15/08/2023 05:26,15-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
f9bf1543-4cd0-40a7-8df5-9e621d493734,Inbound,Order Related,Delayed,Super ,,,14/08/2023 21:03,14/08/2023 21:11,14-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
202f9225-65e5-48ae-8a26-17d913341bdc,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:05,15/08/2023 14:07,15-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
a21f8711-8b42-47ce-8c2b-7d8bfd4623a2,Inbound,Order Related,Delayed,,,,15/08/2023 08:59,15/08/2023 09:00,15-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
fac4b7c2-3e04-40bd-90dc-6df3f28d12e4,Inbound,Order Related,Order status enquiry,,,,15/08/2023 09:48,15/08/2023 09:49,15-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
ff7d395f-ef85-41b8-b59e-bc89416c1d77,Outcall,Returns,Missing,,,,15/08/2023 12:39,15/08/2023 12:40,15-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
87c6065b-c240-4167-8d27-69dd69687576,Inbound,Returns,Return request,,,,15/08/2023 14:02,15/08/2023 20:18,15-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
f6641278-9fb7-49ea-ba48-d3fb583c8f3d,Inbound,Returns,Technician Visit,,,,15/08/2023 16:15,15/08/2023 16:16,15-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
80d467c0-348f-4761-b340-41ad3aa21742,Inbound,Returns,Reverse Pickup Enquiry,good experience ,,,15/08/2023 18:19,15/08/2023 18:21,15-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
6900f633-7b90-4b20-883c-31fcf7ae5bc3,Inbound,Returns,Return request,,,,15/08/2023 18:59,15/08/2023 20:03,15-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
0d0842db-1b2b-498e-9a57-abc9be8d98ab,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:23,15/08/2023 21:25,15-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
83b08198-9c2e-41a9-ac40-328f1df9fef4,Inbound,Order Related,Installation/demo,Thank you ,,,15/08/2023 21:58,15/08/2023 22:02,15-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
a076d4f6-e9b2-498d-b3b3-22e768e67de2,Inbound,Cancellation,Not Needed,,864ce798-5174-485f-916d-dad877feb0e6,06/08/2023 09:14,14/08/2023 12:49,14/08/2023 12:50,14-Aug-23,MALAPPURAM,Books & General merchandise,6974,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
496d0891-01d7-47d4-8479-1a9a963a6e75,Inbound,Order Related,Delayed,Issue solve hi   so why woukd i rate 5 star,7dfbdf9c-0f4c-4e68-a840-2c3bfa8edddf,06/08/2023 11:37,14/08/2023 13:22,14/08/2023 13:23,14-Aug-23,DEHRADUN,Home,212,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
3f192042-cebb-49c2-87d5-571e3ee445f7,Inbound,Order Related,Delayed,I will not give any review till my problem is resolved. It's been 3 days,,,15/08/2023 07:15,15/08/2023 08:40,15-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
052da9ff-a9e0-4262-bc90-97c2e873193c,Inbound,Order Related,Priority delivery,,e4668e35-c6c5-4320-8299-3ba4594f569f,12/08/2023 14:10,14/08/2023 09:59,14/08/2023 10:00,14-Aug-23,AGRA,Electronics,899,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
95d1096a-1d6f-4c66-8806-796f5d5fad12,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 01:00,14/08/2023 01:01,14-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
627b20f4-7de4-4b24-aba4-7beeb0ca0caf,Inbound,Order Related,Delayed,,,,14/08/2023 08:52,14/08/2023 08:54,14-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a174554a-3e2e-42b1-ab9f-da32a17f903c,Inbound,Order Related,Delayed,,,,14/08/2023 10:56,14/08/2023 12:34,14-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
6706113a-ae4b-4909-84ae-65258b84f840,Inbound,Order Related,Delayed,Good costumer service i get from Shopzilla,,,14/08/2023 13:29,14/08/2023 13:29,14-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
b1c878a0-c6e6-4765-a8a3-5ffd89f66500,Inbound,Order Related,Delayed,,,,14/08/2023 16:17,14/08/2023 16:18,14-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
9e11e0da-83b7-485c-a395-67325dc2b5eb,Inbound,Returns,Wrong,,,,14/08/2023 16:27,14/08/2023 16:29,14-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
4da99d6e-6b34-44fc-a53d-5cb66012b1aa,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:32,14/08/2023 17:33,14-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
b9714f93-ef11-4c38-8bd7-06cdc4335321,Inbound,Returns,Missing,,,,14/08/2023 19:38,14/08/2023 19:44,14-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
7ddebf02-2cd5-4ca2-beb6-b2e6825d7bf2,Inbound,Returns,Reverse Pickup Enquiry,  bigger than Shopzilla thank you.,,,15/08/2023 10:33,15/08/2023 12:26,15-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,1
764d39b5-6c59-4780-be8d-629a255538e1,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:21,15/08/2023 18:33,15-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
42917fe3-0bbf-4f31-87d4-6b50c9b40ebb,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 17:20,15/08/2023 17:23,15-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
03d9b709-c79c-4362-bb07-d9ff65962944,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:22,15/08/2023 22:27,15-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
26e9260d-8139-4bdc-afe1-671bfef9cfd8,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,15/08/2023 22:17,15/08/2023 22:34,15-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
a78a4863-42b9-4159-9b39-d05390643f9d,Inbound,Order Related,Order status enquiry,It a fault of Shopzilla not agent,bc4822cb-693c-4db3-9cf5-f9a40322fa41,04/08/2023 07:30,13/08/2023 00:04,14/08/2023 03:55,14-Aug-23,HYDERABAD,Electronics,22999,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
fec4b3ad-6e6e-4d87-ae7e-7978f1b0649d,Email,Returns,Service Centres Related,,4db4a0b2-34f5-4b16-92a6-65a6420c5fe4,08/08/2023 08:42,15/08/2023 21:38,15/08/2023 21:50,15-Aug-23,FAIZABAD,Electronics,9997,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
5922c9e3-3675-4062-b59a-1c412c910100,Email,Returns,Reverse Pickup Enquiry,,097cc38d-3cc0-4472-9c10-48614fde01a6,08/08/2023 18:13,14/08/2023 08:28,14/08/2023 08:29,14-Aug-23,PUNE,Mobile,26999,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
688919f4-3925-4e6b-ae5e-2c5c3b501800,Email,Order Related,Delayed,,82bfafca-dc85-4fb6-850d-972aadc649dd,07/08/2023 08:50,14/08/2023 16:29,14/08/2023 16:30,14-Aug-23,DARBHANGA,Home Appliences,2499,,David Reed,Madison Kim,John Smith,>90,Morning,5
a45e3419-0f76-4ea1-8519-4d1247e959c8,Outcall,Order Related,Order status enquiry, awesome ,7098f8fe-29a8-4cad-9b9d-31570c92fce8,10/08/2023 09:33,14/08/2023 20:19,14/08/2023 20:33,14-Aug-23,BARASAT,Books & General merchandise,113,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
c507c29b-0cbb-479c-ab1e-fa0a9a3c7813,Inbound,Returns,Technician Visit,,8909c7b1-06aa-4107-bbeb-b48f73134af7,26/07/2023 20:40,13/08/2023 21:42,15/08/2023 08:41,15-Aug-23,GURGAON,Electronics,28490,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,1
c9bf2946-94f3-42fd-acc2-5181c04e5224,Inbound,Order Related,Priority delivery,,,,14/08/2023 08:09,14/08/2023 09:44,14-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8a0fc9e2-5c39-44b3-be10-fab085e7c446,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:06,14/08/2023 10:07,14-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
8140fbb2-2d8b-414b-83db-4998d2410d49,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:01,14/08/2023 11:29,14-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
7cbc8c9b-d470-4621-b8a9-90476a4d4d0f,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 13:21,14/08/2023 13:26,14-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,1
b8b297d5-bd14-4357-adad-0b1822d5191d,Inbound,Order Related,Delayed,,,,14/08/2023 14:32,14/08/2023 14:32,14-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
c3544b97-8682-45d3-9fc6-f71c41b4fc3a,Inbound,App/website,Issues with Shopzilla App,,,,14/08/2023 18:06,14/08/2023 18:54,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
85215108-dbe6-46f3-80af-97f1421eaf49,Outcall,Order Related,Delayed,,,,14/08/2023 18:30,14/08/2023 21:25,14-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,3
d6a89f2d-a273-4cab-abfd-b3949bdec9e0,Inbound,Refund Related,Refund Enquiry,Thanks ??,,,15/08/2023 06:50,15/08/2023 19:22,15-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
f3372d74-2d25-4e6c-add5-7d6f62a8554a,Inbound,Order Related,Priority delivery,,,,15/08/2023 08:45,15/08/2023 08:48,15-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fa744f06-2fe2-452e-8556-7cfac96b9be4,Inbound,Order Related,General Enquiry,Good ,,,15/08/2023 10:41,15/08/2023 10:42,15-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
0218eb58-5418-48d4-9f64-0ef386f73345,Inbound,Returns,Wrong,,,,15/08/2023 12:57,15/08/2023 13:26,15-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
51622785-56c4-4a6e-9e65-cf2ef65a188d,Inbound,Payments related,Payment related Queries,,,,15/08/2023 13:21,15/08/2023 13:22,15-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
e2d069f4-fdb3-4ed0-90e7-ad687a37ccf3,Inbound,Returns,Reverse Pickup Enquiry,I have mail you my account no ,,,15/08/2023 14:56,15/08/2023 14:58,15-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
dabf677e-dddd-4083-9f3d-2a10504b13dc,Inbound,Order Related,Customer Requested Modifications,Gud work ?? ?? ,,,15/08/2023 20:00,15/08/2023 20:02,15-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
07d405d3-e230-48e7-8cc5-f4f4ac1d18b4,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 16:15,15/08/2023 16:23,15-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,3
f49201af-0840-4140-8b10-646a67924aa3,Inbound,Returns,Return request,,,,15/08/2023 16:23,15/08/2023 16:25,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
49bb76f0-6f0d-4041-a022-b8ec60c32dcc,Email,Returns,Return request,,,,15/08/2023 16:31,15/08/2023 16:45,15-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
21b53ea5-e73e-4b17-ad57-d168d332fa32,Inbound,Returns,Return request,,,,15/08/2023 17:09,15/08/2023 17:13,15-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
e2a3559e-fa04-4c9c-84c7-ecbf8ef6f56f,Outcall,Feedback,UnProfessional Behaviour,Thank mam for suport ke liye ,,,15/08/2023 17:18,15/08/2023 17:43,15-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
588d6b67-32f7-4b04-abfd-017e51ae4b4c,Inbound,Returns,Wrong,Thank you ?? Sir   sir your service is good ??,,,15/08/2023 18:02,15/08/2023 18:05,15-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
ed709f5f-4d49-471a-a11c-4a0a74490de4,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:10,15/08/2023 19:13,15-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
13654192-736c-4639-8f0d-8a393f2f68a1,Inbound,Returns,Return request,,,,15/08/2023 21:48,15/08/2023 21:50,15-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
529b2d56-20cd-4749-bafb-3f5fbc329df3,Inbound,Returns,Exchange / Replacement,Reduce time to solve issue ,bc9815f3-8b75-4685-b9df-080726658a6b,24/07/2023 21:21,15/08/2023 13:24,15/08/2023 13:27,15-Aug-23,JODHPUR,Mobile,32999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
828dc156-7745-4015-b028-223c7624380d,Email,Order Related,Delayed,,35cfeadd-b7dd-4034-87e6-ab05983525da,04/08/2023 14:02,14/08/2023 13:48,14/08/2023 14:54,14-Aug-23,KAKINADA,LifeStyle,199,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
a6e04fde-52aa-41c2-8895-b6c754612a2a,Inbound,Cancellation,Not Needed,Nill,50821481-c2ae-4084-bd0e-06201ead4807,27/05/2023 17:49,15/08/2023 20:53,15/08/2023 21:02,15-Aug-23,TADIPATRI,Furniture,1639,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,4
c1dd3137-e6bc-4e8d-b220-b2e5280ab548,Inbound,Returns,Wrong,,a7404020-4f93-489b-9f85-538d6f96a7ae,30/07/2023 13:49,14/08/2023 19:12,14/08/2023 19:13,14-Aug-23,CHURU,LifeStyle,1956,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3d26f094-713e-4100-9488-64c716a44c91,Inbound,Order Related,Delayed,,0c9b46c2-cf27-4628-88ed-0e79740285c2,05/08/2023 08:00,14/08/2023 19:50,14/08/2023 20:00,14-Aug-23,MUMBAI,Electronics,1199,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,4
3f08f9c8-eb14-4271-944e-0e1131308889,Inbound,Returns,Exchange / Replacement,,98e7536a-421e-4c25-9e7f-0144d820534e,09/08/2023 00:08,15/08/2023 10:21,15/08/2023 10:38,15-Aug-23,CHENNAI,Electronics,68990,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
f995b951-15ec-4e19-a968-be5749cc0471,Inbound,Returns,Missing,,f06d0589-00c8-4717-b73d-464bda638f8d,10/08/2023 18:57,14/08/2023 14:38,14/08/2023 14:41,14-Aug-23,RISHIKESH,Electronics,1699,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
b120f580-e8a6-4e18-9380-08324b399a86,Inbound,Returns,Fraudulent User,Good work,402afc4f-8ee5-487b-bb94-1e997ea49dd0,10/08/2023 07:18,15/08/2023 16:04,15/08/2023 16:06,15-Aug-23,LUCKNOW,Books & General merchandise,139,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
96c96aea-50e9-4826-b300-ef47245f50c1,Inbound,Returns,Fraudulent User,,30c23cbb-e2cf-4412-9951-0a6a7014c606,10/08/2023 19:53,13/08/2023 22:24,14/08/2023 07:41,14-Aug-23,PATNA,Books & General merchandise,134,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
14267a3a-17aa-4a07-b293-3ac6061d78e9,Outcall,Returns,Return request,????,0a4328c0-6fd7-446f-896a-eb917a0be0fc,10/08/2023 22:11,13/08/2023 20:12,15/08/2023 14:20,15-Aug-23,GHAZIABAD,Books & General merchandise,484,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
3b3ed68e-cade-4b9c-8aac-5c5e9e1d3908,Outcall,Returns,Fraudulent User,,,,14/08/2023 09:29,14/08/2023 09:38,14-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
954f92a4-0155-4416-881f-49f7a207385c,Inbound,Order Related,Delayed,,,,14/08/2023 10:09,14/08/2023 10:09,14-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
a0249839-20f0-4402-a2b8-8f3fe64a0f36,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:11,14/08/2023 11:52,14-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
51287c15-b4d7-4039-8625-b4725bd7cafb,Inbound,Order Related,Seller Cancelled Order,"I have ordered the same product two times beacause of the delay from yr side, everytime it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 rescheduled from yr side at the end you cancelled the order from yr side and commenting i refused to take the product at the door step.I tried to contact to 6   customer care executive, and same issue i shared with tehm, but they didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 resolved my issue, and without my permission they cut my call teo times, one of them Name was  , calling himself as Senior, which i taled yesterday on 13 th aug after 2 o clock, and another name from them who cut my call I don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 remember his name.I almost talked with all of them for 3 hrs, but still they didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 resolved.Today i had a talk with  for almost 1 and half hour, but still he didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 solved my issue.",,,14/08/2023 12:38,14/08/2023 14:14,14-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
de718202-24d6-449d-9e0d-5a1ded52548a,Outcall,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 13:10,14/08/2023 13:10,14-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ee2bfe9d-417a-4969-9700-0d498a0d7863,Inbound,Order Related,Delayed,,,,14/08/2023 13:30,14/08/2023 13:34,14-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
24f17858-fbcb-473f-aff2-cc81bb9d56b7,Inbound,Payments related,Online Payment Issues,Please place my order for which the amount has been deducted but the order has not been placed yet and no response from Shopzilla team.,,,14/08/2023 16:06,15/08/2023 15:16,15-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,1
ae9b5768-cf42-41aa-b5de-16fe9f99a5de,Inbound,Order Related,Delayed,,,,15/08/2023 10:18,15/08/2023 10:22,15-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
ff9d7aa3-75ac-4002-a14c-e8e07e7de704,Inbound,Order Related,Order status enquiry,Good service ,,,14/08/2023 21:22,14/08/2023 21:23,14-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
758efce4-1814-4c16-85e0-db9e4586e418,Inbound,Product Queries,Product Specific Information,Query not resolved customer care disconnected the call Kindly resolve the query as ASAP,,,14/08/2023 22:28,15/08/2023 07:48,15-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
c0b148cd-4a36-491c-80a1-6e7f2602935d,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 09:12,15/08/2023 09:13,15-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
96934445-8805-47c1-8ae0-aa78839b86af,Inbound,Returns,Wrong,,,,15/08/2023 15:41,15/08/2023 15:51,15-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
cef9c116-a275-4cf9-90bd-fb0158397ca7,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 12:41,15/08/2023 13:03,15-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
39c310bd-6ea5-4485-8281-66039a07af86,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 14:12,15/08/2023 14:13,15-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
6b9de097-8498-4312-80d3-caf68035bea6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:43,15/08/2023 17:46,15-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
8cdfa462-bdaa-4fc5-b01f-e10be35f3721,Email,Feedback,UnProfessional Behaviour,,2138d955-bd53-4402-9d13-ec79bff70663,29/07/2023 14:49,14/08/2023 12:09,14/08/2023 12:10,14-Aug-23,BANGALORE,Books & General merchandise,186,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
0dea4eda-929c-4591-9287-39e6a6d1c0b7,Inbound,Returns,Reverse Pickup Enquiry,Nice,40120e8b-2d82-49c1-a837-1ba403948dd6,31/07/2023 10:30,14/08/2023 11:45,14/08/2023 11:46,14-Aug-23,MUMBAI,LifeStyle,2099,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
34cbd068-0a30-477d-91d5-a84eaf9ff7f4,Inbound,Order Related,Delayed,Thanks cosmar care  ,f22ace6f-6152-4d68-9514-c4926055de0e,30/07/2023 21:32,14/08/2023 21:41,14/08/2023 21:45,14-Aug-23,REWA,Books & General merchandise,597,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
cc334dd4-b0d9-4616-89db-95b5cf96632c,Email,Returns,Wrong,Thank you   ji,41cc6e06-ac5c-4845-89cf-16f317994d70,31/07/2023 13:24,15/08/2023 14:00,15/08/2023 16:38,15-Aug-23,DHEKIAJULI,LifeStyle,806,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5ba3abd3-bcd3-464c-ae73-2fdcca2d7ba7,Inbound,Order Related,Delayed,,6ce1bd3f-fc8f-47b4-80e6-85870a33ee69,06/08/2023 12:23,15/08/2023 08:57,15/08/2023 09:30,15-Aug-23,SURAT,Electronics,1199,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
7e6073b0-78ce-4e64-b22a-9d69510f117c,Outcall,Order Related,Priority delivery,,204730fa-330e-4f90-88b8-f15c22878a63,07/08/2023 14:11,14/08/2023 08:59,14/08/2023 09:26,14-Aug-23,MADHIRA,Furniture,7712,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d0ee91e1-8a27-4d93-bbea-74019e02cd11,Outcall,Order Related,Delayed,I was expecting a loot offer from Shopzilla but my feeling is that just looted by Shopzilla?Very bad and frustrating experience this time !,74017f38-da84-4d17-823e-455aadb63091,08/06/2022 12:57,15/08/2023 20:20,15/08/2023 21:04,15-Aug-23,LATUR,Affiliates,141,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
46d205e8-4c83-43a7-af1f-bcba800bfb38,Outcall,Returns,Missing,,d57f6fd5-4f37-4467-9aec-601e4cd4ea83,08/08/2023 13:42,13/08/2023 15:36,14/08/2023 14:48,14-Aug-23,INDORE,Books & General merchandise,151,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
e10b2a43-e426-4548-96b6-282c4be712dd,Inbound,Order Related,Delayed,Nice ,1903fdc8-4b5b-4591-bb87-7334553c40a6,08/08/2023 18:49,14/08/2023 12:50,14/08/2023 12:52,14-Aug-23,VADODARA,LifeStyle,231,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
9308ec8c-1f58-4ee9-b93c-63e18149409b,Inbound,Returns,Return request,"Problem still pending, if at all return window of 10 days gets over, I shall not be held responsible ",1da8e641-7356-4699-82fe-7ca5617b9567,07/08/2023 02:13,15/08/2023 13:29,15/08/2023 13:30,15-Aug-23,SUMBAL,LifeStyle,3039,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
e2bd24aa-9a59-4606-bd65-a9ca9678eb18,Inbound,Returns,Wrong,Nice to talk to you ,cdedf842-ac74-4256-89d5-1b75ab688472,13/08/2023 00:20,15/08/2023 12:15,15/08/2023 12:19,15-Aug-23,,Electronics,1299,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
fcf86014-b01a-48f1-8fdc-506853e3f21a,Outcall,Order Related,Order status enquiry,Solve,,,15/08/2023 19:55,15/08/2023 19:58,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3f9e7f1d-91e0-42b3-90b6-e9640c60c482,Inbound,Returns,Wrong,I love you ???????????????? I miss you lots ??????????,,,14/08/2023 15:25,14/08/2023 15:29,14-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2863df17-e502-48f0-8f00-ddfc04736c2b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:31,14/08/2023 17:35,14-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ecff7124-a963-44c4-a816-d21f5de90800,Inbound,Order Related,Delayed,,,,14/08/2023 20:21,14/08/2023 21:39,14-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,1
737d9cee-ad72-45eb-869e-d89d0c11156d,Inbound,Order Related,Order status enquiry,Very good services ,,,15/08/2023 07:28,15/08/2023 07:29,15-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
fe5786bd-3d98-4c45-9cd3-406dadea5d3b,Inbound,Returns,Return request,,,,15/08/2023 08:49,15/08/2023 08:55,15-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,4
9472eac4-cc46-451f-9be7-8fa952f9eb1c,Inbound,Order Related,Priority delivery,,,,15/08/2023 08:53,15/08/2023 09:00,15-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,3
ff64bab4-13fa-4ab4-bbc9-0e9586e06162,Inbound,Returns,Self-Help,,,,15/08/2023 11:07,15/08/2023 11:09,15-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
323c4ad6-f716-4adb-8ce0-fd7ba52c97f8,Inbound,Order Related,Installation/demo,Worst customer service ,,,15/08/2023 11:48,15/08/2023 11:59,15-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
8ec7d8cb-6e38-443d-ae18-dbb11a7964c9,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 17:32,15/08/2023 17:34,15-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
96de4ac4-d734-49d8-aad7-53ec000e9e8e,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 19:47,15/08/2023 19:50,15-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
c997ff55-0904-4fc8-800c-fab16e0c3b78,Inbound,Returns,Product related Issues,Please promote this customer care executive. She has very good potential and capabilities.,,,15/08/2023 23:47,15/08/2023 23:49,15-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
a42a805a-3286-4e0d-8092-570d2aebeb64,Inbound,Order Related,Order status enquiry,,098dd979-729b-46ce-ad69-ee18d193c8d0,04/08/2023 07:30,13/08/2023 00:15,14/08/2023 03:54,14-Aug-23,HYDERABAD,Electronics,22999,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,5
a6e9c4e2-6072-45dd-9672-11d12cd4620e,Inbound,Returns,Return request,,4ce66e11-2a59-4cb8-883e-2ac92c53b9f2,04/08/2023 17:35,14/08/2023 12:09,14/08/2023 12:13,14-Aug-23,DHAR,Electronics,849,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
444e4343-9e1c-456a-b130-d3a18af17aec,Inbound,Returns,Reverse Pickup Enquiry,,75683b35-dcbb-468d-a722-6b156a332ef6,05/08/2023 16:42,14/08/2023 23:18,15/08/2023 10:22,15-Aug-23,BARIPADA,LifeStyle,1299,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
49439fd3-d46f-42d5-a9d8-a3c09b07a154,Inbound,Returns,Reverse Pickup Enquiry,,1304266d-3666-4892-bbcd-9385595715c4,04/08/2023 16:55,14/08/2023 16:53,15/08/2023 15:56,15-Aug-23,GUWAHATI,Furniture,4999,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,1
bb4cd9fb-c518-46a5-a587-274445d3eeb5,Inbound,Returns,Return request,"Support customer,and solve their issues ",191bf4a5-42c1-485d-bb81-108ea5012762,22/07/2023 21:49,15/08/2023 20:26,15/08/2023 20:37,15-Aug-23,HANUMANGARH,Books & General merchandise,344,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
e2a8a80a-6a4e-48c6-b08d-b7d9ccbc3e7b,Email,Returns,Fraudulent User,,44586e70-2a2f-4a22-98ea-d397af9fc61c,08/08/2023 12:31,13/08/2023 21:17,14/08/2023 06:35,14-Aug-23,NEW DELHI,Books & General merchandise,132,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
99943743-2b6e-4d4e-83d2-f31ce6b92ed6,Inbound,Returns,Fraudulent User,Very helpfull,,,14/08/2023 10:14,14/08/2023 10:17,14-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
99d224d1-f39e-4c0d-9142-0b90727690b3,Inbound,Order Related,Order status enquiry,,,,14/08/2023 11:36,14/08/2023 11:40,14-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
d5e42e42-7333-43ce-bea8-d8a6d6d53bcb,Inbound,Order Related,Installation/demo,,,,14/08/2023 10:39,14/08/2023 10:40,14-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
0517c9fb-f4de-4ac9-b960-2a2771d638b2,Outcall,Returns,Fraudulent User,,,,14/08/2023 13:26,14/08/2023 13:30,14-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
de77f98f-78b2-449e-8d2a-630de1502a08,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 16:46,14/08/2023 18:50,14-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,1
c77768c1-aa0b-465e-9f70-808e767b37e5,Outcall,Order Related,Order status enquiry,,,,14/08/2023 18:20,14/08/2023 19:11,14-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
5c6d6ba0-8f15-4a03-aed6-0e2a43b108aa,Inbound,Returns,Fraudulent User,Mail should carry more details about the raised queryFor eg- I had not received part of delivery and in your mail it was only showing that return request is generated not not mentioning about missing query,,,14/08/2023 18:29,14/08/2023 18:31,14-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,3
85b43b93-89fe-404f-a9ce-eaa44b88bece,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:58,15/08/2023 10:08,15-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2e8392c9-35a4-4376-8994-34294c3b1d82,Outcall,Returns,Reverse Pickup Enquiry,Unhappy with oder,,,15/08/2023 12:02,15/08/2023 12:08,15-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,1
4fe4bc9f-05c4-4fee-a8c4-9c3a83bb81fc,Inbound,Returns,Wrong,Plz Always supporting costomer  ,,,15/08/2023 17:29,15/08/2023 17:46,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b1a884c2-8912-4d18-9407-7278e5239293,Inbound,Returns,Reverse Pickup Enquiry,Kindly make the customer support more flexible and convenient and the return policy should be extended and effective.Thanks Team Shopzilla ????,,,15/08/2023 13:46,15/08/2023 13:47,15-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
c3e32a7c-0ca9-4022-ad68-c33f518c6317,Outcall,Refund Related,Refund Enquiry,,,,15/08/2023 14:43,15/08/2023 14:44,15-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
71353300-b16a-4612-998b-e93b4c0a75a5,Inbound,Returns,Reverse Pickup Enquiry,??,,,15/08/2023 16:22,15/08/2023 16:23,15-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
5695f218-66e0-4305-a30e-a62d31dc8138,Outcall,Shopzilla Related,Shopzilla Rewards,Good,,,15/08/2023 19:34,15/08/2023 19:35,15-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
62156667-d8f6-4b5f-90cd-1af407f9ea51,Outcall,Returns,Missing,,,,15/08/2023 20:11,15/08/2023 21:45,15-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
c9728bc5-408b-4c00-b843-5236efe8a181,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:38,15/08/2023 20:39,15-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
3bb86df8-d67c-4988-a138-72c2ddc72570,Inbound,Refund Related,Refund Enquiry,Thank you so much ????,4e1ef598-45ce-4264-abe8-c438d685b644,10/08/2023 08:58,15/08/2023 07:35,15/08/2023 07:47,15-Aug-23,FARRUKHABAD,Books & General merchandise,96,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
a1711d90-5517-40d9-9420-2529c725c489,Email,Order Related,Delayed,,b3d2dff0-0f31-4f93-9253-c3bea2cf36a8,08/08/2023 18:09,14/08/2023 14:01,14/08/2023 17:40,14-Aug-23,FATEHPUR,Mobile,25999,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
f74a5e5c-6b22-43e7-9971-80d3807d30a7,Inbound,Cancellation,Not Needed,My issue is not yet resolved. The request was to cancel the order of the mattress. Still it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 not cancelled unlike mentioned by the executive ,c60e75d9-9993-4df7-a1ab-cb9753881a13,06/08/2023 00:15,13/08/2023 21:58,14/08/2023 06:59,14-Aug-23,VADAKARA,Furniture,5533,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
a0220be8-01fe-49a9-abf8-77c927a37517,Inbound,Order Related,Order status enquiry,  order   woo deke jao pehle ,5089b4a2-77f5-404b-a439-2c1222196a4e,03/08/2023 19:33,14/08/2023 14:14,14/08/2023 14:57,14-Aug-23,AMARPUR,Mobile,7299,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
5cf2f288-0743-4848-9317-53cf4f40920b,Email,Returns,Missing,Nice ,0ae949d0-0e3a-47cf-92de-5082ad0b710a,04/08/2023 18:40,14/08/2023 08:11,14/08/2023 08:13,14-Aug-23,GADAG,LifeStyle,649,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d00588ef-1895-466a-8e5b-4b7e8eaeb18b,Inbound,Returns,Reverse Pickup Enquiry,Nice ,10f05e7b-ff1e-4b7d-8c1c-f538626e69bd,04/08/2023 12:11,14/08/2023 06:54,14/08/2023 06:56,14-Aug-23,BETIA,LifeStyle,239,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,3
e8b1e0a1-2b98-4340-a178-323b1e93094d,Email,Order Related,Delayed,,,,14/08/2023 11:41,14/08/2023 11:42,14-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
63936018-bc6c-47da-8238-72eedb757ba5,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 11:31,14/08/2023 11:37,14-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
1289c5a1-1c03-42fc-a03a-d32fc620b746,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:49,14/08/2023 11:51,14-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
09dc8649-9b18-4c31-8066-d1bd02b24c9c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:14,14/08/2023 12:15,14-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
bed6d490-e90f-431d-9177-d28b964b33c4,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:36,14/08/2023 12:37,14-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
9a0d6145-9b6b-4612-94f2-acbb96d1b4ce,Inbound,Returns,Return request,,,,14/08/2023 14:13,14/08/2023 14:16,14-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
1913d1cc-2fbf-4135-905c-23be80af3dc6,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:19,14/08/2023 17:33,14-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
d197f49d-eab7-4774-bd83-622fc46a52f6,Outcall,Returns,Fraudulent User,,,,14/08/2023 23:43,14/08/2023 23:46,14-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
772cde8f-9a37-4819-95e8-2f822e3a1058,Inbound,Returns,Service Centres Related,,,,15/08/2023 07:06,15/08/2023 07:10,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ac8a263a-ae67-4588-a48d-65b2bd13b1f9,Inbound,Returns,Return request,thanks you,,,15/08/2023 11:37,15/08/2023 11:56,15-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
343ac17a-03ec-4947-b75c-73852b239759,Outcall,Returns,Reverse Pickup Enquiry,Good support ,,,15/08/2023 10:11,15/08/2023 10:13,15-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
93e1c0b3-d10c-436a-a440-beac234dd421,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:22,15/08/2023 12:09,15-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
d7e93590-840c-4413-9d88-b2dc3d2fcbab,Inbound,Product Queries,Product Specific Information,Good ,,,15/08/2023 13:25,15/08/2023 13:27,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
d96e2667-6e26-4b7d-8cf9-2df54d201beb,Inbound,Cancellation,Return cancellation,,,,15/08/2023 14:13,15/08/2023 14:17,15-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
9fee658c-9b5d-4fe5-a01b-61bbfc357593,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 15:03,15/08/2023 17:28,15-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
26da2247-4917-43f7-8338-3d1d522b69e2,Inbound,Returns,Technician Visit,I want to return my product ,,,15/08/2023 17:22,15/08/2023 17:25,15-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,1
86557ca8-87ce-4a43-b791-53adf0aa8add,Outcall,Returns,Fraudulent User,,,,15/08/2023 18:07,15/08/2023 18:10,15-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
4ca98b89-2da5-4b3a-9cf6-a2b58d059ac3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:16,15/08/2023 22:38,15-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
16451e5d-a60e-4231-8900-5e5ab7e0981b,Outcall,Order Related,Invoice request,Thanks for support ,de12f11f-17fc-4460-b149-bf49c6d8ef1c,03/08/2023 22:18,15/08/2023 21:46,15/08/2023 22:16,15-Aug-23,JAHANABAD,Mobile,12999,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
a3ca1bc6-fd46-4b26-9b0e-fbf864bc6981,Inbound,Returns,Reverse Pickup Enquiry,Not Resolved my complement inssue ,f9695a58-b39f-41da-994f-49ef1c57ded8,28/07/2023 11:02,15/08/2023 11:26,15/08/2023 11:36,15-Aug-23,CHHATARPUR,Electronics,999,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
ace11ede-5acf-4ff2-bf76-d34c1280e4c3,Inbound,Order Related,Order status enquiry,"When they dont have answers, they put on hold and cut the call. No call back received after that.",2bb47123-2e4c-45a9-b6ed-42c10a4a636d,09/08/2023 21:11,15/08/2023 21:43,15/08/2023 22:33,15-Aug-23,PONNUR,Electronics,54990,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
c506c0c9-ffb1-45d7-9f0e-a43d17380982,Inbound,Order Related,Order status enquiry,,73eef1f4-a632-4bf7-8080-81e3b576f9bf,12/08/2023 17:33,12/08/2023 19:17,14/08/2023 11:58,14-Aug-23,HYDERABAD,Mobile,70999,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2c18fa91-5dd6-47f6-a9ea-ee7f76dc9f13,Inbound,Order Related,Order status enquiry,,2919242d-c058-4304-ac45-8dae7e855c85,13/08/2023 07:00,14/08/2023 10:10,14/08/2023 10:10,14-Aug-23,HYDERABAD,Mobile,7499,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
e09a2c06-5a36-4ba8-9a41-a822a57a09f8,Inbound,Order Related,Delayed,,fcb87442-f333-4a72-b070-6b621fd2e370,06/08/2023 20:22,14/08/2023 20:29,14/08/2023 20:32,14-Aug-23,PATNA,Electronics,999,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
8ca0f653-14af-4999-b179-c25472d342d5,Inbound,Returns,Return request,,8b1f11e4-199e-4291-adaa-686cf6c39be5,10/08/2023 21:36,14/08/2023 12:51,14/08/2023 13:01,14-Aug-23,KOLKATA,LifeStyle,379,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
2e347b63-df57-4052-860e-eeff0a7f9a74,Inbound,Order Related,Delayed,,,,14/08/2023 14:38,14/08/2023 19:19,14-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
bf1b17a8-e31f-41f6-aaeb-f74f9f208db6,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:52,14/08/2023 09:55,14-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
3fb16081-ed55-4916-83b6-632f840dc0f1,Inbound,Order Related,Delayed,,,,14/08/2023 10:23,14/08/2023 11:00,14-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,3
364c92db-b519-4336-a5c0-25951a85282d,Inbound,Order Related,Order status enquiry,,,,14/08/2023 12:38,14/08/2023 18:07,14-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
da3b8ae5-0931-4049-8d74-49832eaec4c8,Inbound,Order Related,General Enquiry,,,,14/08/2023 15:51,14/08/2023 15:52,14-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
af5a07f3-bbf1-4c14-a952-f95697e3f208,Inbound,Returns,Wrong,Good ,,,15/08/2023 07:50,15/08/2023 07:52,15-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
7840a291-c786-4842-a816-9800d0084d58,Inbound,Returns,Service Centres Related,Good customer support team ,,,14/08/2023 19:28,14/08/2023 19:32,14-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
72bd78ea-eca5-4c53-a301-79a5fea2eb27,Inbound,Order Related,Installation/demo,,,,14/08/2023 19:41,14/08/2023 19:48,14-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0095447d-dcfc-449b-8b81-9ee83503b8cb,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 02:10,15/08/2023 02:11,15-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
5aa9b3b6-875d-4ccd-8f1e-5f0aa8cac0c7,Inbound,Returns,Return request,Thanks ,,,15/08/2023 08:20,15/08/2023 10:41,15-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
ad020b1a-9c75-408e-bb2f-d8ee30d17019,Inbound,Order Related,Seller Cancelled Order,Good ,,,15/08/2023 09:07,15/08/2023 09:17,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
84fc1be6-0e89-49ab-a06a-5e29e2da36fd,Outcall,Order Related,Delayed,,,,15/08/2023 09:52,15/08/2023 11:38,15-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,3
45f03962-755b-40af-a072-a66117ad841b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:51,15/08/2023 11:57,15-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
21d32303-dd96-4681-be68-78e9fe737e10,Inbound,Returns,Missing,,,,15/08/2023 12:08,15/08/2023 17:37,15-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
9d2ccd77-cad8-4f2b-af15-6ce08265f1a0,Inbound,Order Related,Installation/demo,,,,15/08/2023 12:12,15/08/2023 12:25,15-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
7b633726-a080-4589-98d4-1587a5743a05,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:23,15/08/2023 14:26,15-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
74cf0146-da0f-443a-9f6b-d948708cc496,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:47,15/08/2023 14:50,15-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e04d6861-5546-425b-ad88-49965b48fd82,Inbound,Order Related,Installation/demo,Ok,,,15/08/2023 22:34,15/08/2023 22:54,15-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
dc0916d4-ac03-4c80-9062-1c699770e43a,Inbound,Order Related,Order status enquiry,not properly tracking available and delay my order and no reason properly tocking service not proper time to time no delivery ,4fe7910b-ad19-4ab0-9766-f841d62d7a30,06/08/2023 01:30,15/08/2023 13:11,15/08/2023 13:14,15-Aug-23,NANDURBAR,Home Appliences,4379,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
ebf1ac70-bb99-47af-b23e-7f416deeaa12,Inbound,Order Related,Order status enquiry,,648a450c-c3f8-4d26-8b0d-99363be07a55,09/08/2023 12:09,15/08/2023 15:17,15/08/2023 15:19,15-Aug-23,HALDWANI,Mobile,18999,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
d6830fcb-2ac8-4151-b69e-81a304ada8ee,Inbound,Returns,Reverse Pickup Enquiry,,ca102441-07af-4743-b309-a0386792fb5d,20/07/2023 14:32,14/08/2023 17:27,14/08/2023 18:01,14-Aug-23,JAIPUR,Electronics,2999,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,1
ddb05070-94bd-4bc5-ac9b-4399ec909014,Inbound,Returns,Reverse Pickup Enquiry,,c573be4c-c277-4b8a-a5f3-93e4ff21a925,03/08/2023 00:51,15/08/2023 20:12,15/08/2023 20:14,15-Aug-23,KOLKATA,LifeStyle,1399,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
8c4b5b87-1867-442e-b8d2-af3ee122e974,Outcall,Order Related,Installation/demo,,3d95ef06-9279-4650-ade0-6836d039a00d,18/06/2023 17:29,13/08/2023 19:33,14/08/2023 06:59,14-Aug-23,CHENNAI,Electronics,1099,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
3754cd91-4e6d-4afc-bf3c-a3f00f4667e3,Inbound,Returns,Service Centres Related,,653db71a-0cf7-42aa-985e-20a3fa0b70a8,03/02/2023 22:25,14/08/2023 15:36,15/08/2023 16:18,15-Aug-23,KOLKATA,Home Appliences,1699,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ea2445eb-b61e-4506-bce6-7134011c2292,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:37,14/08/2023 12:48,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5e5d316c-d344-4e3e-b64c-e9b3b53def76,Inbound,Order Related,Delayed,,,,14/08/2023 15:15,14/08/2023 15:16,14-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
d3b37827-c3ab-49e7-b786-a0bf07baddd3,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:34,14/08/2023 11:39,14-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
0d0cf68a-9c04-424d-9016-14a21ea1e987,Inbound,Returns,Service Center - Service Denial,issues with my phone he was forwarded to other customer care.,,,14/08/2023 14:31,14/08/2023 14:58,14-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,2
0c7726b9-1f07-4741-a63f-63e74d28783f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:57,15/08/2023 08:59,15-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
9add9906-52fe-4503-a19b-e28f4b73e3f1,Inbound,Order Related,Installation/demo,,,,14/08/2023 17:34,15/08/2023 12:46,15-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,1
2e043138-6a5c-4e01-9c91-f62d9c4fc675,Inbound,Offers & Cashback,Other Cashback,Good agent ,,,14/08/2023 18:17,14/08/2023 18:22,14-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d0aa308d-33e9-4f13-ae89-9053c15f16dc,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ,,,14/08/2023 20:34,14/08/2023 20:37,14-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b0977d86-d061-46b1-9996-a453966e6ed8,Inbound,Returns,Wrong,,,,14/08/2023 21:30,14/08/2023 21:38,14-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
683e039e-a4d6-441d-ac22-1520adef6003,Inbound,Order Related,Installation/demo,My mobile is not working internet and call not going and voice clearly ,,,14/08/2023 21:34,14/08/2023 21:42,14-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,3
cbbcb673-272c-4538-9d02-6e22a30fdc78,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 21:44,14/08/2023 22:06,14-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
1148dcca-cea1-47ae-957f-22fce15804c5,Inbound,Returns,Return request,Many thanks to the customer care mam who helped me to solve my problem,,,14/08/2023 22:23,14/08/2023 22:28,14-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
6783684e-8f02-4976-bc0a-7282a11020e4,Inbound,Order Related,Installation/demo,I haven闁肩儤甯￠崺妞ゆ垼妫勬俊绌 got the texts of details of the company still now ,,,15/08/2023 09:47,15/08/2023 10:18,15-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,1
b21a7280-ce4d-41a0-a128-4f42f7effdcc,Outcall,Order Related,Order status enquiry,,,,15/08/2023 11:44,15/08/2023 11:46,15-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
94be68a4-9eeb-4d13-8e8d-e2c93db99cb8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:46,15/08/2023 13:56,15-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
b5adf1bf-c11f-489f-a933-8259b997390e,Outcall,Others,Call disconnected,,,,15/08/2023 14:58,15/08/2023 15:09,15-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
e56df916-bdac-4de5-85e3-48374df348b8,Inbound,Refund Related,Refund Related Issues,Good,,,15/08/2023 15:34,15/08/2023 15:38,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
9bd6d772-a7bd-406b-bd63-8fd26ea415fc,Inbound,Returns,Reverse Pickup Enquiry,"Maximum customer care executives are follows some protocol only,they have Not able to solve the exact problems of a customer. ",,,15/08/2023 18:30,15/08/2023 23:03,15-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,2
2a8a632c-4be3-47c8-bf4d-69cdaa0c3bc6,Inbound,Others,Call back request,,,,15/08/2023 18:50,15/08/2023 19:49,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
bfde9d5a-b2a2-488c-885e-5f57f6b8ce07,Inbound,Order Related,Delayed,,bc0bd7e1-4cef-42c2-9efa-7204f1874054,04/08/2023 10:18,14/08/2023 11:44,14/08/2023 19:01,14-Aug-23,PUNE,Mobile,39999,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
aeced7af-2062-4195-8609-cebd86ed4d9e,Inbound,Order Related,Delayed,,2c51f411-34af-4926-8924-6ff45c39d502,09/08/2023 10:29,14/08/2023 10:53,14/08/2023 11:00,14-Aug-23,AHMEDABAD,Electronics,899,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
7be9a603-fc81-42f5-9bfd-7e9cc4a34a42,Inbound,Order Related,Delayed,,c57b6706-ab5d-4208-bf96-d9d9c0d4c011,09/08/2023 09:38,14/08/2023 11:22,14/08/2023 11:23,14-Aug-23,PURNIA,Mobile,18999,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
7949b623-9905-489e-8896-2deda47576c6,Inbound,Order Related,Delayed,,d90cad6c-ded5-48ac-9b34-b2779b2bba21,07/08/2023 18:28,15/08/2023 17:35,15/08/2023 17:35,15-Aug-23,KARNAL,Home,194,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
87351a10-08ee-4710-8dc0-4f7e04d4630d,Inbound,Order Related,Delayed,Advice to e   for time maners delivery,5f7e69b1-bc20-4e47-a38f-3faa7214b7b7,09/08/2023 19:26,15/08/2023 09:46,15/08/2023 09:55,15-Aug-23,BANGALORE,Electronics,738,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5ed149c8-1c69-41eb-9365-0f888bef932c,Outcall,Returns,Reverse Pickup Enquiry,Try to solve my issue as far as possible ,21e84590-11c3-4629-9e09-96c506c90af7,18/07/2023 21:46,14/08/2023 13:19,14/08/2023 13:21,14-Aug-23,DUMKA,Home Appliences,1879,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
96b6cab1-1b06-4ce4-a851-7f06eee12a0b,Email,Returns,Reverse Pickup Enquiry,My issue is not resolved ,c134d348-ef45-486b-9a43-206b79ee6a00,09/08/2023 13:15,14/08/2023 10:07,14/08/2023 11:33,14-Aug-23,PATNA,Electronics,599,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ba0301c7-2e38-4e6f-b79a-7671c49b702b,Inbound,Returns,Fraudulent User,,,,14/08/2023 11:36,14/08/2023 11:38,14-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
8c948515-55db-4810-a0d6-5d455231bbb9,Inbound,Returns,Reverse Pickup Enquiry,????????????,,,15/08/2023 10:43,15/08/2023 10:46,15-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,1
e16981ed-4a23-4d85-93af-5f7faea22ab9,Email,Returns,Fraudulent User,,,,14/08/2023 11:54,14/08/2023 11:58,14-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9d934ef5-6bc6-49b8-a2b2-fdfa6f1e7d16,Inbound,Order Related,Delayed,Very good,,,14/08/2023 16:51,14/08/2023 16:53,14-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
acae4f32-4dea-4088-809d-601cdd3a7b36,Inbound,Order Related,Installation/demo,,,,14/08/2023 13:54,14/08/2023 14:02,14-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
0a67fa73-bc69-4bc2-b31e-72df71038f0b,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:20,14/08/2023 19:21,14-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
9b096d30-aafb-427f-ab99-dcff32bd3577,Inbound,Returns,Return request,The executive was very humble.,,,14/08/2023 18:53,14/08/2023 19:04,14-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
11507446-058a-4e76-8bb2-6fdfcf83d324,Inbound,Returns,Reverse Pickup Enquiry,All good ,,,15/08/2023 09:01,15/08/2023 09:03,15-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
80d67c12-1e6a-4a1d-b921-7c6859c0a5f3,Inbound,Returns,Service Centres Related,,,,15/08/2023 11:38,15/08/2023 12:07,15-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
1a1c7b29-3a22-4e02-a401-c4240bc32080,Inbound,Order Related,Order status enquiry,,,,15/08/2023 13:40,15/08/2023 13:42,15-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,3
659f08cc-74b8-49e3-9cac-600151255dad,Inbound,Returns,Reverse Pickup Enquiry,very bad ,,,15/08/2023 17:34,15/08/2023 20:33,15-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
c2c2e62d-87dc-4306-adb5-ec59a2f93126,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:08,15/08/2023 18:09,15-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
425f65ef-9dc8-47b3-b481-04d973ecdd10,Inbound,Returns,Service Centres Related,,e6176d10-0c8e-458d-97cd-62753d43436d,16/07/2023 20:15,14/08/2023 19:01,14/08/2023 19:01,14-Aug-23,BAREILLY,Electronics,66990,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
3068e8eb-1f3a-48e3-b9dd-0cdabbcfb4f5,Inbound,Returns,Reverse Pickup Enquiry,Call was disconnected in between the discussion but didn't receive the call again ,07cb2529-7847-4d83-b841-712b8fdff447,23/07/2023 13:25,14/08/2023 11:23,14/08/2023 11:43,14-Aug-23,HYDERABAD,Home,290,,Melissa West,William Park,John Smith,31-60,Morning,1
15f9eb3b-4660-4684-ad4c-57d61488dff6,Outcall,Returns,Return request,,3812444e-4182-4349-ba98-ad10ea07c741,07/08/2023 15:03,15/08/2023 12:11,15/08/2023 12:22,15-Aug-23,PATIALA,Electronics,999,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
616c6f80-05a8-4952-b0f6-6e851e7764e6,Outcall,Returns,Return request,,0b5ad247-d6f5-4bfb-b1e0-dbdc169e4bd6,08/08/2023 00:41,15/08/2023 18:08,15/08/2023 21:37,15-Aug-23,NEW DELHI,Electronics,899,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
0d4d4d2c-4b54-44bb-98af-21d003bfbdda,Inbound,Order Related,Installation/demo,,b098bca7-2d0d-432f-8936-d282bb6894f4,09/08/2023 02:05,15/08/2023 08:18,15/08/2023 08:20,15-Aug-23,VISHAKHAPATNAM,Home Appliences,28990,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c8cad3fe-f23c-48cd-8a5a-669a9e7fd632,Inbound,Returns,Missing,Good,,,14/08/2023 11:55,14/08/2023 11:57,14-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
69740c8b-3c27-443f-b159-e1d9113cc441,Inbound,Returns,Reverse Pickup Enquiry,Not good ,,,14/08/2023 13:39,15/08/2023 06:47,15-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,1
7557c9a9-c395-47b4-be15-69e1e61b54b4,Outcall,Returns,Reverse Pickup Enquiry,Thanks for Shopzilla sarvice ,,,14/08/2023 15:41,14/08/2023 16:20,14-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
b72a8192-dcbc-4e5a-ba4b-db64b55db369,Inbound,Order Related,Installation/demo,,,,14/08/2023 15:55,14/08/2023 16:09,14-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,1
6d9cc523-d1d2-4ab3-81ae-f850f3416d0b,Inbound,Returns,Return request,,,,14/08/2023 16:52,14/08/2023 17:43,14-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
90e40401-2cc5-4d28-b842-6b4d679177d2,Inbound,Order Related,Order status enquiry,,,,14/08/2023 20:19,14/08/2023 20:42,14-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
b1b01489-f418-42d1-91db-a83b40064f43,Inbound,Returns,Missing,I thought I havelost my amount but itna to Shopzilla pe trust thoda tha ki help krenge.,,,14/08/2023 19:54,14/08/2023 19:55,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
a2616419-b153-4d25-953a-bb8d04a4c267,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:58,14/08/2023 22:02,14-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
55049205-47fc-4150-9719-6e876d7d89c5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:43,15/08/2023 08:49,15-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
de14f61d-8208-4ebe-be34-096de2cbd255,Inbound,Returns,Reverse Pickup Enquiry,Nice bahaviar customer support executive,,,15/08/2023 10:42,15/08/2023 10:44,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
45681f29-6ef7-4082-8674-c4057724d293,Inbound,Order Related,Delayed,,,,15/08/2023 12:45,15/08/2023 12:50,15-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
8aede15b-4bf2-4bc6-ae63-3ead41a3eb46,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 13:12,15/08/2023 15:47,15-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
ea8171a0-d32c-482f-8c1e-1d2a1feeb659,Inbound,Returns,Missing,Satisfied ,,,15/08/2023 13:36,15/08/2023 13:36,15-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
418173bd-cc86-458f-8f71-eb2cc817d4f5,Inbound,Order Related,Delayed,Nice,,,15/08/2023 17:19,15/08/2023 17:20,15-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
701414f5-27e4-4d02-9435-9097d37685b3,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 15:33,15/08/2023 15:35,15-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
2ec9efab-2ece-4765-b668-a9cd334fdf67,Inbound,Returns,Reverse Pickup Enquiry,I am happy,,,15/08/2023 16:55,15/08/2023 17:06,15-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
b43bfbfe-f10c-4be4-98dd-3a2a4334dbfb,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:01,15/08/2023 22:31,15-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
39e55f1a-8e23-441c-beeb-924a61384f80,Inbound,Returns,Return request,Tx,6d5b597a-94b0-479c-af97-980728f0d06f,28/07/2023 18:20,14/08/2023 12:46,14/08/2023 12:58,14-Aug-23,SIROHI,Electronics,6990,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
b5737830-3d5d-44e7-b495-504ea7e27ba1,Inbound,Order Related,Delayed,Good job ,98d4a119-189e-4676-99d5-c09ab640eba2,05/08/2023 14:42,15/08/2023 09:26,15/08/2023 09:27,15-Aug-23,FARRUKHABAD,LifeStyle,611,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,4
962bb0b8-9276-4d41-9e84-a059e890d170,Inbound,Returns,Fraudulent User,"Need to improve call audio, unable to hear customer service voice clearly",0ad9d3a5-927a-4f42-b2be-983883cb8944,07/08/2023 12:06,14/08/2023 14:05,14/08/2023 18:12,14-Aug-23,VISHAKHAPATNAM,Home,3529,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
cdba49be-ae77-4b43-9ad4-0ba0fb3cb471,Inbound,Order Related,Order status enquiry,,8d4165e9-acf4-4298-8d08-bc37698d847c,10/04/2023 17:52,15/08/2023 08:31,15/08/2023 08:33,15-Aug-23,PURI,Home Appliences,29499,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
7b6520f7-da20-4e26-9b58-ab5f6be712c1,Inbound,Order Related,Delayed,,b8a4419e-8cb0-4be9-b8bc-0153866f8194,02/08/2023 22:27,14/08/2023 10:56,14/08/2023 10:57,14-Aug-23,BUXAR,Books & General merchandise,369,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
8b07fa33-59ff-4732-8b1d-1c78826bf5fb,Inbound,Order Related,Customer Requested Modifications,,59421898-f503-4422-95b6-2eb9defd9a46,10/08/2023 10:16,15/08/2023 11:43,15/08/2023 11:48,15-Aug-23,MUMBAI,LifeStyle,334,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
183e3945-9d7b-418d-a1e6-71190b4b1e3a,Inbound,Returns,Missing,Nice,25372e27-558d-4fda-ae44-000b2b494dc9,06/08/2023 15:36,14/08/2023 09:32,15/08/2023 19:22,15-Aug-23,MORENA,Electronics,1099,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
50242fd7-179a-466f-ade4-28315e06f7a5,Outcall,Order Related,Installation/demo,,,,14/08/2023 08:53,14/08/2023 08:55,14-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
b4792bac-b0f4-4511-a5be-8b85428e29e4,Inbound,Order Related,Delayed,,,,14/08/2023 09:39,14/08/2023 14:52,14-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
655d0a5d-d053-4efd-a9b0-b14b3d2add9d,Outcall,Returns,Return request,,,,14/08/2023 23:11,14/08/2023 23:22,14-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
0836f7e6-bb34-444f-b2e4-a98df842fcdc,Inbound,Order Related,Delayed,,,,14/08/2023 12:57,14/08/2023 12:59,14-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,3
afea37f1-3e3c-4e5c-9fa5-8fdba0ab2414,Inbound,Order Related,Order status enquiry,,,,14/08/2023 16:44,14/08/2023 20:39,14-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a15a318a-f324-4489-833c-8c0f2ad64d4c,Inbound,Order Related,Delayed,,,,14/08/2023 19:50,15/08/2023 19:12,15-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b6b03714-2f4d-4d3b-a7e9-c4ba98bed7c8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:31,14/08/2023 23:33,14-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
9a43b105-5a55-4ce4-a09a-f60730d6254c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:35,15/08/2023 10:38,15-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
fbc949b0-9507-4eea-8c9d-481888c0ee86,Inbound,Order Related,Invoice request,,,,15/08/2023 16:33,15/08/2023 16:35,15-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
edf6cc17-9b4b-4542-8c4f-7967d7a0e03a,Outcall,Refund Related,Refund Enquiry,,45298c31-d919-4150-aac6-eca34dbe7a7a,04/08/2023 21:14,15/08/2023 19:16,15/08/2023 19:36,15-Aug-23,KHAMMAM,LifeStyle,335,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
21c17fa7-bdf8-4d52-93d7-f632ee7be104,Email,Returns,Reverse Pickup Enquiry,,130d6054-e74d-4743-a7aa-6f2ee81d2ac1,28/07/2023 22:35,14/08/2023 11:44,14/08/2023 11:45,14-Aug-23,ABOHAR,Mobile,29999,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
44c5cb85-910b-436a-b39e-42ffbdbd3ed5,Email,Returns,Wrong,"Now this has become really frustating! I am being asked to upload the images again for return which will be the 4th time! That too without any reason apart from saying images could not be validated! I have provided the images in the best possible quality and in the required format covering all the details as requested! If this is the quality of your service then its really sad to say that I will not be using your platform any further nor will I advice anyone close to me to use it quoting this exact scenario. Here are the images for one last time (though I know it will still be rejected without giving any valid reason apart from it could not be validated, as you guys do not intend to return the product. Also the status saying that this product was opened at the time of delivery is incorrect as the courier person had delivered the product in a brown sealed outer box, which I opened afterwards. I have a camera installed at my gate and have video proof to validate it. Can be shared if you provide another medium as it cannot be attached here! Also if it was opened at the time of delivery then please ask the courier person to show the image as proof which I am sure is a mandate to take while transferring the product (which he cannot provide as the product was delivered in a sealed box). If this is the case when ordering a 1500 rupees product, who will ever have the confidence of ordering a higher value product from your platform. I did not want to write such harsh feedback for you, but you have compelled me to do so by making me go through so many calls to explain the same thing to atleast 6-7 people and sending the same details again and again. Other platforms like SuperBuy and Tata clique are way better in this regard!",2d2c9a4c-383f-4a3c-acd1-f010a13f1d8d,04/08/2023 20:31,14/08/2023 18:14,14/08/2023 18:33,14-Aug-23,KOLKATA,Electronics,1599,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c167df75-706d-418b-a640-225007c098a5,Inbound,Order Related,Delayed,,af3f5d66-36f7-4bdd-a297-9e162c6b75d9,08/08/2023 17:22,14/08/2023 16:58,14/08/2023 16:59,14-Aug-23,DHULE,Books & General merchandise,32,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
4781181f-b077-456c-957d-a6d43f6870b2,Inbound,Order Related,Delayed,,bf0c02fe-300a-4e58-bdcf-11e883d3eae0,04/08/2023 11:17,13/08/2023 21:48,14/08/2023 10:49,14-Aug-23,VALSAD,Books & General merchandise,629,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
90e7b300-4dfd-4562-997e-e098b371cc72,Inbound,Returns,Reverse Pickup Enquiry,,e044a634-4627-4915-840a-aa0d6fb83f1d,15/07/2023 15:37,11/08/2023 13:54,15/08/2023 02:10,15-Aug-23,LUCKNOW,Electronics,1498,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
d1e0dad5-93d5-4de8-81f8-703cc37591dd,Outcall,Order Related,Installation/demo,,67abc7c4-5742-4103-ab85-5e58be31f8a8,,13/08/2023 21:22,14/08/2023 16:33,14-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
e6f7106b-370a-4458-b8fc-50efefcafe37,Inbound,Feedback,UnProfessional Behaviour,ok,,,14/08/2023 09:03,14/08/2023 22:52,14-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,2
b0fafa93-9547-4678-af51-7ad84dcee77e,Outcall,Returns,Return request,,,,14/08/2023 09:35,14/08/2023 10:43,14-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
05ce2835-4cea-4b9e-9296-d06b49ce5013,Inbound,Order Related,Invoice request,,,,14/08/2023 10:05,14/08/2023 10:11,14-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6f1fcd00-294c-4e99-b466-43ec753e7ab0,Inbound,Returns,Fraudulent User,,,,14/08/2023 11:31,14/08/2023 12:52,14-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
76965804-4b95-42e8-b516-44ffe2f87203,Inbound,Returns,Reverse Pickup Enquiry,All are good,,,14/08/2023 11:43,14/08/2023 12:30,14-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6587e9de-4d2b-427f-b8e3-a49f9cfb4ed9,Inbound,Order Related,Delayed,,,,14/08/2023 13:06,14/08/2023 13:08,14-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
58ff8a4f-76c4-45ca-954c-6c4b855a33e5,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:08,14/08/2023 14:14,14-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8dccd81a-d774-4c41-9220-10f284f18e6f,Inbound,Order Related,Installation/demo,,,,14/08/2023 15:40,14/08/2023 15:46,14-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
18b3ae03-7796-435f-a79b-c9023a30deea,Inbound,Order Related,Installation/demo,Thank you Shopzilla ,,,14/08/2023 18:22,14/08/2023 18:25,14-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
a58bc6c0-87b1-4cbd-85de-71acd7a4582f,Outcall,Feedback,UnProfessional Behaviour,Nice,,,14/08/2023 18:30,14/08/2023 18:31,14-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
cbc8bf63-5a64-43c6-a535-df4fde676a95,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 19:51,14/08/2023 19:53,14-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,4
0d2496c6-135b-4c78-8e51-13eaafafa71a,Inbound,Returns,Return request,,,,14/08/2023 21:22,14/08/2023 22:04,14-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
a21cd43b-0299-498a-8979-c5789899356a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:01,15/08/2023 19:06,15-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ba7cced8-2cbd-46d5-ae76-a534d4d59fa3,Inbound,Order Related,Delayed,The customer agents should have permissions to view where the product is and it's location,,,15/08/2023 06:50,15/08/2023 07:12,15-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
c37db18a-4c78-4bbd-9c6f-6523372fdaa2,Outcall,Returns,Service Centres Related,Calls get disconnected frequently and i think the executives drop the call when they dont have answers. Shopzilla policies are extremely pathetic and not at all customer friendly. You beed to learn a lot from SuperBuye. I wont make any more mistake of buying from Shopzilla. Extreeeeeeeemly poor service and customer orientation.,,,15/08/2023 08:14,15/08/2023 12:09,15-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
38100f26-a233-41c9-a2cf-789534aa0165,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour ,,,15/08/2023 08:25,15/08/2023 08:28,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
cf6266c1-782d-4785-8fd5-c3aa7ea2aef0,Inbound,Order Related,Installation/demo,Watch display no show,,,15/08/2023 09:14,15/08/2023 13:16,15-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
ac4f425d-40f5-497d-a104-67db7da8f4f5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:31,15/08/2023 18:38,15-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
f6b1fa3e-48fd-40e2-adc1-e6c469eecbb2,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:45,15/08/2023 16:00,15-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
f1570637-06d6-4eaf-ab1c-d7114c82b85d,Inbound,Product Queries,Product Specific Information,I wanted to cancel the order but been infotmed that order has not been booked.,,,15/08/2023 22:38,15/08/2023 22:48,15-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
1cf02011-7766-41c6-91ce-78518925e071,Inbound,Feedback,UnProfessional Behaviour,Staff only speak however even after 1 month my issue is not resolved nor my refund is made. Very bad Shopzilla,26e6ed12-aaad-4cb0-ad8a-fa6459ce5027,15/07/2023 08:28,15/08/2023 17:36,15/08/2023 17:40,15-Aug-23,MUMBAI,LifeStyle,1509,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,1
55e2ba2a-75a2-4f95-9d55-55b0698a7c4b,Inbound,Returns,Reverse Pickup Enquiry,,ae66ef23-f8d2-4caa-bb55-9e7b84685e00,05/08/2023 19:30,15/08/2023 22:22,15/08/2023 23:34,15-Aug-23,GURGAON,Books & General merchandise,197,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
44f90f6c-4618-4e64-ab5d-994b8b11bc9c,Email,Returns,Wrong,Improve your system i felt very bad exprience.,f8873f65-d91a-4b9e-9138-3b6740381955,05/08/2023 13:07,15/08/2023 17:35,15/08/2023 17:46,15-Aug-23,SURAT,Electronics,1099,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
6bd893c5-c8e1-4d2a-8cb4-f05492cbd9c2,Inbound,Order Related,Delayed,,7eea62ba-edcf-4110-90b3-bc5aa9c1ba55,04/08/2023 23:46,13/08/2023 21:45,15/08/2023 17:15,15-Aug-23,JASHPUR,Books & General merchandise,227,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
29d96250-aabd-4f61-97c4-71d34e0a447a,Outcall,Order Related,Delayed,,,,14/08/2023 08:37,14/08/2023 08:39,14-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
a21565cc-e66a-4fa0-91e8-48f5801d7a76,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:19,14/08/2023 09:22,14-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
5d7c2754-9ba7-4279-911b-08cd3f8334d0,Inbound,Payments related,Online Payment Issues,,,,14/08/2023 20:40,14/08/2023 20:46,14-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
eadc8a7b-a974-4ef8-98b3-78e177ced9b9,Inbound,Returns,Fraudulent User,,,,14/08/2023 10:26,14/08/2023 10:31,14-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1575f58b-83b2-4297-bc3d-e253331dd719,Inbound,Order Related,Delayed,Shopzilla support team are like robot doesn't understand human values,,,14/08/2023 10:51,14/08/2023 10:55,14-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
c974d652-f271-40b6-9709-9142efac00c5,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:34,14/08/2023 13:34,14-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
c4eac8a2-d01f-4957-9cbf-c86c33e872d7,Inbound,Order Related,Invoice request,,,,14/08/2023 16:26,14/08/2023 16:28,14-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
9bad8d34-2ec4-4a74-9386-e7ff183f6cf2,Outcall,Returns,Wrong,I really like Shopzilla product please make me happy with some best quality products ,,,14/08/2023 17:56,14/08/2023 18:27,14-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
31a5d008-6e6e-4f20-bd42-71cc003d786d,Outcall,Shopzilla Related,General Enquiry,Make Return of replace policy mandatory for sellers otherwise they shipped product they want to sell not what buyer ordered.,,,14/08/2023 18:19,14/08/2023 20:01,14-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
7fb017e3-7c6f-4e2e-8e16-d2239a3a55d2,Outcall,Returns,Wrong,Good employee,,,14/08/2023 20:38,14/08/2023 20:40,14-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
149550cc-42d8-4fa6-8445-82124113ae1d,Inbound,Returns,Service Centres Related,,,,14/08/2023 22:36,14/08/2023 23:21,14-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0510e529-bdeb-48f3-934c-81fe6ba8695f,Outcall,Shopzilla Related,Signup Issues,,,,15/08/2023 06:14,15/08/2023 06:24,15-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
74594e70-de08-4f4c-b354-8b81b982738e,Inbound,Returns,Return request,,,,15/08/2023 10:29,15/08/2023 10:31,15-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
969aad51-0b1f-4840-b646-257cb4cabf82,Inbound,Order Related,Invoice request,,,,15/08/2023 12:50,15/08/2023 14:46,15-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e77bdf42-bb57-4c00-b7f0-d54b9375b583,Inbound,Returns,Return request,,,,15/08/2023 18:26,15/08/2023 18:29,15-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
a7d373a7-fbcc-4fb9-ba37-86d0ad70a283,Inbound,Returns,Reverse Pickup Enquiry,Thanks for you,,,15/08/2023 15:26,15/08/2023 15:29,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
62de44d2-068c-487e-8c95-41670a24ec8d,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 16:40,15/08/2023 16:49,15-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
c7a9dfd5-dbad-4ced-baab-e483e90703cd,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:20,15/08/2023 19:28,15-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
3f8a19ab-6aff-45a2-8735-39b8cbf76fd3,Inbound,Returns,Wrong,  job  so nice ,,,15/08/2023 20:53,15/08/2023 20:58,15-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
ddf56809-32aa-4e73-b105-91531dd19e0e,Inbound,Returns,Fraudulent User,,,,15/08/2023 23:07,15/08/2023 23:07,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
9babe8bb-7e37-4915-9056-273e1fc9e0ce,Email,Feedback,UnProfessional Behaviour,,88a0f17b-1183-4d41-92a7-8b4d13b9ed46,20/07/2023 17:40,14/08/2023 11:10,14/08/2023 11:28,14-Aug-23,RAZOLE,Home,202,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
50a13b83-dd7e-46d9-9d8a-4f6c1868671e,Inbound,Returns,Reverse Pickup Enquiry,No sultan my problem ,d2537f68-60e4-485d-a7d8-88df2ebc6bd6,01/07/2023 11:13,15/08/2023 11:04,15/08/2023 11:26,15-Aug-23,GOHANA,Books & General merchandise,3880,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
c2f2f888-1903-4297-ac98-feaed968f9d8,Inbound,Order Related,Delayed,Good,f7081a46-2028-41af-92fe-6358e153071d,05/08/2023 18:25,15/08/2023 20:32,15/08/2023 20:33,15-Aug-23,NOIDA,Books & General merchandise,193,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
3ea264e8-807d-48b7-a2ed-39817700d610,Inbound,Returns,Fraudulent User,,8c117792-b357-410b-a3c3-aeb1b3ad7d5f,08/08/2023 21:33,11/08/2023 19:06,14/08/2023 00:50,14-Aug-23,SHAHJAHANPUR,Books & General merchandise,98,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
8635398e-d9e8-42db-86d4-211db6542431,Outcall,Returns,Return request,,3a48f704-097d-4c93-97c1-df0b26ccf356,08/08/2023 15:52,15/08/2023 13:13,15/08/2023 13:17,15-Aug-23,GURGAON,Electronics,999,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
66c05194-1225-4775-b7ca-9913acba97e6,Inbound,Returns,Return request,,,,14/08/2023 07:13,14/08/2023 07:15,14-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
31ae8fc1-ce2f-441f-9c42-ec5846add065,Inbound,Returns,Return request,,,,14/08/2023 11:04,14/08/2023 11:07,14-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
6dccbc8f-c812-4b25-9222-a745057b47b1,Outcall,Returns,Reverse Pickup Enquiry,Very good ,,,14/08/2023 12:00,14/08/2023 12:04,14-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
e87dbc3b-62c9-4da2-a606-80d8cc5d4a3d,Inbound,Returns,Return request,,,,14/08/2023 14:28,14/08/2023 15:32,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
8a1dca17-2e88-427b-9843-768b8d02ed26,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 15:17,14/08/2023 16:09,14-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
53b44927-b320-4f2c-ae9f-7ba237bb4a2d,Inbound,Product Queries,Product Specific Information,I want to return this product but your customer executive told me that is not possible.  Now this product is not necessary for me what to do this product till now what happened that product plz resolved my problem ,,,14/08/2023 15:34,14/08/2023 15:37,14-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
fbfdf478-63c5-41c8-b87b-795b9e536458,Inbound,Returns,Fraudulent User,,,,14/08/2023 15:58,14/08/2023 16:05,14-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
8a8b7d62-8128-48cc-9dfb-c15e74e641c0,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:27,14/08/2023 16:33,14-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
0a3c9eb8-7ca9-40d0-ba6d-c7d32781747d,Inbound,Returns,Reverse Pickup Enquiry,Best,,,14/08/2023 20:41,14/08/2023 20:43,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
e33a38b1-308b-4d01-a187-a14535f2be1f,Inbound,Returns,Fraudulent User,,,,14/08/2023 23:03,15/08/2023 07:47,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
60169d56-d083-49cb-8133-c2a82e3ff85a,Inbound,Returns,Return request,I am happy ,,,15/08/2023 11:06,15/08/2023 11:09,15-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,1
e8ad1927-6e4f-4478-b402-1c8ec69f508b,Inbound,Order Related,Order Verification,,,,15/08/2023 13:19,15/08/2023 13:22,15-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
5263bcb9-8a29-46a4-87a6-6b58690fe4ce,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:09,15/08/2023 14:43,15-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
26449ffe-fa2e-4306-a8ce-afbd0b93ff3a,Outcall,Feedback,UnProfessional Behaviour,,,,15/08/2023 15:13,15/08/2023 15:16,15-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
54d03282-37c1-4cd7-a597-ea904f587555,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:26,15/08/2023 16:33,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
7cfe7b0a-ee1d-4cd8-99b9-4c2f173e7cec,Inbound,Returns,Return request,,,,15/08/2023 16:55,15/08/2023 17:01,15-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
1f364ba3-04dc-4f2b-9205-0f276f77ddb9,Inbound,Order Related,Installation/demo,Your customer support is very good so keep it up.,,,15/08/2023 17:11,15/08/2023 17:13,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ef967f9a-6266-46cb-b175-bf4005a0a080,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:00,15/08/2023 19:12,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,1
6be8b6ff-ef2e-4678-866a-f24c2e0530b2,Outcall,Returns,Fraudulent User,Waiting for getting approval for a replacement request is too bad and pathetic. ,,,15/08/2023 19:42,15/08/2023 19:42,15-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
d25b7731-bbcd-413a-a28d-1ce9a3388d9e,Inbound,Returns,Service Centres Related,,0388c527-8a5f-4347-8431-73a9d6a6ac1d,12/03/2022 08:30,14/08/2023 16:03,14/08/2023 16:05,14-Aug-23,CHAMPA,Electronics,8499,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
31246a0e-898f-4b2a-b0b7-303000027d6d,Outcall,Returns,Reverse Pickup Enquiry,"seriously pathetic experience, I don't I will be ever using Shopzilla again. Shopzilla's app is bugging and Im paying the price. seriously very rude and selfish behaviour. really disappointed.",e584cfcf-36e4-4624-bd53-6ec930f94c61,25/07/2023 16:12,14/08/2023 13:39,15/08/2023 19:30,15-Aug-23,NEW DELHI,LifeStyle,9689,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
300bfef5-ebb1-4c25-b399-1ee98453f36b,Inbound,Order Related,Order status enquiry,,eeb13f44-0fa5-40d1-9b92-0f8d9da137e9,02/02/2023 18:47,14/08/2023 13:00,14/08/2023 13:39,14-Aug-23,JAUNPUR,LifeStyle,899,,Jennifer Morales,William Park,John Smith,31-60,Morning,4
4042f78f-9ee7-4fe6-8186-9419a171b728,Inbound,Order Related,Delayed,,24e830dc-6472-4c8b-be2d-ff0e0ea04e59,05/08/2023 22:43,14/08/2023 14:03,14/08/2023 14:14,14-Aug-23,AHMEDABAD,Mobile,72999,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
eb098fb0-d41c-404e-8be1-a3879c2e34f2,Inbound,Order Related,Delayed,,4505765b-c049-4b35-885b-a3d3392cd49a,06/08/2023 08:19,14/08/2023 20:47,14/08/2023 21:00,14-Aug-23,RAIPUR,Electronics,1699,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
cf85c06b-30bd-4b4e-853f-618828ba117e,Inbound,Order Related,Delayed,Very bad experience ,b0038568-ce88-446b-8407-fe188f6b1944,05/08/2023 18:01,13/08/2023 19:24,15/08/2023 07:55,15-Aug-23,HYDERABAD,Books & General merchandise,260,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,1
7a9c8c30-3b9a-4d5c-be0c-8a74898df2a0,Inbound,Returns,Reverse Pickup Enquiry,Good ??,315c79df-e36e-4d63-959d-e5de1f64a3dd,02/08/2023 13:33,14/08/2023 13:52,14/08/2023 13:54,14-Aug-23,GHAZIABAD,Electronics,449,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
99b153c6-ad05-4f3f-859b-fe7da77a020c,Inbound,Returns,Reverse Pickup Enquiry,Best of luck my brother'you r the good men bro ,,,14/08/2023 01:50,14/08/2023 02:06,14-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
58be9ced-53c1-4436-b0c5-408df2fec0fa,Outcall,Returns,Missing,,,,14/08/2023 09:35,14/08/2023 10:06,14-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e592ce9b-b572-41a3-9bc2-afe6a5dc2d28,Outcall,Order Related,Seller Cancelled Order,,,,14/08/2023 10:15,14/08/2023 10:17,14-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
5a50f4b6-308a-40e8-ac50-4c377b95747d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:13,14/08/2023 12:25,14-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,4
461baa3a-7242-4697-a273-50b546a2f7b9,Outcall,Shopzilla Related,Signup Issues,Backup team always delays,,,14/08/2023 10:45,14/08/2023 10:50,14-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
d168e38a-976c-477b-9c92-9ccb9c69a092,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:13,14/08/2023 12:22,14-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
397cad92-9462-4d2f-bb1a-7755bcea2f83,Inbound,Returns,Missing,Everything was good but please make sure that products which is deliver to customers that should be okk ,,,14/08/2023 14:04,14/08/2023 14:06,14-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
a6d0e419-de33-4704-81a3-30c69be4b02b,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla losing the trust of public ,,,14/08/2023 19:37,14/08/2023 19:42,14-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,4
8804fcc2-5620-4784-b8d0-7554dad7b346,Inbound,Returns,Reverse Pickup Enquiry,"Non returnable products are ordered after knowing that they won't be returnable. But, please deliver what we order. I am ordered Gray color printed vest but I received plain Black color vest that was totally different. How should I handle this.",,,14/08/2023 20:10,14/08/2023 20:12,14-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
70afeba5-4ee9-4e73-9a7d-21b9017350c9,Inbound,Returns,Technician Visit,,,,15/08/2023 10:05,15/08/2023 10:27,15-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
17b6f318-71c2-48b8-91c4-3ed1cf9ab07a,Inbound,Order Related,Delayed,,,,15/08/2023 10:33,15/08/2023 10:34,15-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
29f61d72-7b35-4108-8023-b9fb5e85d8a5,Inbound,Order Related,Installation/demo,5,,,15/08/2023 11:35,15/08/2023 11:40,15-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
92bb686f-13d0-4e20-95e8-dd3e09895d14,Inbound,Returns,Return request,Good feedback sir,,,15/08/2023 12:14,15/08/2023 12:15,15-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
a7f85837-cb7c-426a-8fe5-b25022a002fc,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:58,15/08/2023 13:00,15-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
277f48e9-c932-4f4b-8846-132483ef5649,Inbound,Returns,Return request,Thanks sir ,,,15/08/2023 15:42,15/08/2023 15:55,15-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
83933216-3715-4980-89ba-d699557f043c,Inbound,Order Related,Installation/demo,Good job ????,,,15/08/2023 18:48,15/08/2023 18:56,15-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
ffec7dda-ef33-4b62-b522-d9896129f88f,Outcall,Product Queries,Product Specific Information,Thanks for support ,,,15/08/2023 19:24,15/08/2023 22:01,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c86825ef-2ae1-4b8a-ba03-d21b59f9f5f3,Inbound,Order Related,General Enquiry,,,,15/08/2023 19:35,15/08/2023 19:36,15-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
d8de94fb-6c89-434a-a8b2-ff64c6372c86,Inbound,Offers & Cashback,Instant discount,,,,15/08/2023 21:18,15/08/2023 21:20,15-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
7c31757f-2b68-4211-bac7-cad58f656a8c,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 23:52,15/08/2023 23:55,15-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
599977ec-367e-4632-980d-2b304a09bdd1,Inbound,Product Queries,Warranty related,Very Poor Customer ServiceThey don't helpKnowingly disconnect the call,b1905693-e2df-4f8d-b5b7-8657c1f76edd,14/07/2023 00:02,14/08/2023 10:09,14/08/2023 10:13,14-Aug-23,PURNIA,Furniture,6536,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,1
5289a2c4-6bf1-4d48-955b-b649388cb1f9,Inbound,Returns,Reverse Pickup Enquiry,,3b14c679-c19e-4420-bee3-9b32ca77655e,12/07/2023 12:47,11/08/2023 10:41,14/08/2023 15:17,14-Aug-23,FARIDABAD,Home,199,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
828c087f-87a9-4fb1-be23-342423a6760a,Inbound,Order Related,Delayed,,bb1c17c4-09bf-4293-9f00-4dcf83018de2,09/08/2023 22:15,14/08/2023 14:24,14/08/2023 14:24,14-Aug-23,MEERUT,Electronics,899,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,3
64ac508a-09da-4b8e-828d-7ef7f040dd79,Inbound,Returns,Return request,,ad1ff55d-59ed-4484-bf7b-c8925aecd80e,10/08/2023 23:27,14/08/2023 11:55,14/08/2023 12:00,14-Aug-23,CHHATARPUR,Electronics,1599,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
99f605dd-4758-41fc-99db-53db89908753,Inbound,Returns,Exchange / Replacement,,d7ed4846-cbec-41e0-9f5c-ec8015071b20,03/08/2023 12:41,15/08/2023 08:01,15/08/2023 08:02,15-Aug-23,BANGALORE,Home Appliences,16990,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d49b639b-5693-45c8-a38c-6d09f06d12f8,Inbound,Returns,Reverse Pickup Enquiry,,7fc84740-63c8-4a7d-8c82-1a061d2ef409,26/07/2023 07:25,15/08/2023 10:02,15/08/2023 14:23,15-Aug-23,BELLAMPALLI,Electronics,2020,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
aa536cb8-4650-4ede-bfbd-efb1ff2ed42a,Inbound,Returns,Fraudulent User,,9c84225e-04d9-4c10-8b62-032289f3432f,02/08/2023 20:27,12/08/2023 18:25,14/08/2023 17:23,14-Aug-23,PINJORE,Books & General merchandise,184,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
13fc2408-0f49-49b8-902d-c469b4266a2c,Inbound,Returns,Return request,,a1c1b106-d283-4cfb-88bb-66ed7d4cfe9e,09/08/2023 12:25,13/08/2023 16:55,14/08/2023 11:54,14-Aug-23,BHUBANESWAR,Electronics,449,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
5ae6b145-76b6-469c-990a-7fec2e0d8f9f,Inbound,Order Related,Invoice request,,003880e4-3a90-4536-81cd-f2cc55a4d921,26/11/2022 13:27,13/08/2023 21:26,14/08/2023 07:47,14-Aug-23,NEW DELHI,Home Appliences,404,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
583cf747-90cc-4ecf-8d45-c5953463da67,Inbound,Order Related,Order status enquiry,,,,14/08/2023 16:26,14/08/2023 16:27,14-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b16d84b8-20df-494d-9d2f-cfcadcab0587,Inbound,Returns,Fraudulent User,"Bengali language is available, it's may be better ",,,14/08/2023 09:43,14/08/2023 16:14,14-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
fa9a3320-9cab-46ce-8fd0-67cbcbd5fc4d,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 12:14,14/08/2023 13:09,14-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,2
ee89253c-4f99-42d6-a8f1-c2ab94c25f68,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:40,14/08/2023 17:32,14-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
4aecb663-8fa9-4341-bc4c-0bbe4986fb77,Inbound,Returns,Fraudulent User,,,,14/08/2023 18:43,14/08/2023 18:49,14-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
c4d7c2d6-6c52-4d25-9f84-b1d73a08d4ce,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:14,14/08/2023 19:15,14-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
4882b89f-0076-43ca-92d5-cd1d33a4d2e8,Outcall,Returns,Missing,,,,14/08/2023 19:30,14/08/2023 20:07,14-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
53579b9a-6890-441b-8773-3f51d46e40eb,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 20:33,14/08/2023 20:34,14-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f5a539fa-8b42-4326-9cd3-80dbb0233e12,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:23,14/08/2023 21:26,14-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
487ea2ff-3dcb-4399-a582-0a215b6eeff9,Outcall,Returns,Return request,,,,15/08/2023 07:59,15/08/2023 08:00,15-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
5892169d-3269-4ac9-80e4-6a967ab2eab8,Inbound,Order Related,Installation/demo,,,,15/08/2023 09:01,15/08/2023 09:08,15-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
210e9f49-1044-4bd8-afcf-fd2e9f3471d4,Inbound,Returns,Fraudulent User,,,,15/08/2023 11:01,15/08/2023 13:18,15-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
187806b5-37fa-494b-b8c5-297b9f100b6f,Inbound,Returns,Return request,,,,15/08/2023 11:10,15/08/2023 11:24,15-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
1b4bd70f-d16a-49bd-a004-e2b89efda136,Inbound,Returns,Missing,,,,15/08/2023 13:26,15/08/2023 13:28,15-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
40522f55-b64d-42cc-bc40-319fe1b5f0ee,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:04,15/08/2023 14:12,15-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
311b43a1-47e0-40f2-a477-856a892e30be,Email,Refund Related,Refund Enquiry,,,,15/08/2023 15:46,15/08/2023 15:59,15-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
4336063c-c4ba-4df3-80f3-6fb87ca68c01,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:56,15/08/2023 17:04,15-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
cf395fc2-921f-49e7-a243-38832615242a,Inbound,Returns,Fraudulent User,,,,15/08/2023 19:10,15/08/2023 19:14,15-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
fb8baf2d-2c52-4701-a510-003a54c434b8,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 19:02,15/08/2023 23:01,15-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
5ee7c147-af94-499a-9a4b-7438f2bd1d5a,Inbound,Order Related,Order status enquiry,Me sure that the product delivery date,,,15/08/2023 22:01,15/08/2023 22:22,15-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
07864802-6c43-45b7-a03e-51621cec190d,Inbound,Order Related,Delayed,The way she talk is very good and feel like my problem will solve soon ,f7a8f8c6-6644-48fd-a811-6f69f5f5200e,28/07/2023 21:56,14/08/2023 11:25,14/08/2023 11:26,14-Aug-23,HYDERABAD,LifeStyle,1619,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
ba79b597-e1c2-4a52-9c49-af8c7230ceff,Inbound,Returns,Reverse Pickup Enquiry,,99e36f2b-88ed-4aff-bbc2-55a839763427,05/07/2023 22:23,14/08/2023 10:12,14/08/2023 19:34,14-Aug-23,SHAHAPUR,Electronics,1099,,Timothy Grant,William Park,John Smith,31-60,Morning,1
22e6bb98-7251-4463-ad8c-3f3cc1893ab3,Inbound,Order Related,Delayed,,b19edc05-178b-4bda-a89f-f17e38cbb109,08/08/2023 22:43,15/08/2023 15:22,15/08/2023 15:33,15-Aug-23,HYDERABAD,Books & General merchandise,464,,Ashley Yu,William Park,John Smith,61-90,Evening,5
c5569e70-cc75-481a-a0b6-9ef99635f058,Outcall,Returns,Return request,,2a804758-752f-46a2-99ba-0b207733dccd,04/08/2023 10:18,14/08/2023 20:24,14/08/2023 20:45,14-Aug-23,BHUBANESWAR,Electronics,699,234,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,4
47361805-3a87-49f7-bf5a-28fbea1280aa,Inbound,Returns,Reverse Pickup Enquiry,"Your customers support just like robot, ",d5b63f39-4621-43ba-bfca-2f886f880303,07/08/2023 23:52,13/08/2023 15:37,14/08/2023 18:35,14-Aug-23,RANCHI,Books & General merchandise,192,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
4b7fddf1-28f4-4be1-8021-42df45c0b53e,Inbound,Returns,Return request,Please add return policy on every product and please maintain quality of products.We are trusting Shopzilla from long time.,,,14/08/2023 01:36,14/08/2023 01:40,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
61a74c70-afb1-401e-8d8c-6ff6abee0938,Inbound,Returns,Fraudulent User,,,,14/08/2023 07:58,14/08/2023 07:59,14-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
0c00d580-20dc-4cec-98bd-ab37b945cc4d,Inbound,Order Related,Order status enquiry,Thank ????????,,,14/08/2023 21:52,14/08/2023 21:54,14-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
119c770c-31bf-4bf4-b4da-b35b6475b801,Outcall,Returns,Return request,,,,14/08/2023 10:23,14/08/2023 10:59,14-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
bfa936d9-6d04-41f2-8cea-307f78b93523,Inbound,Returns,Fraudulent User,,,,14/08/2023 13:49,15/08/2023 00:59,15-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
42758fe6-ac2d-4a0b-b17d-f4311ac241d3,Inbound,Order Related,Installation/demo,Thank you,,,14/08/2023 14:49,14/08/2023 15:12,14-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,4
286384d6-f5a1-4953-aeb1-dbc1299997f0,Inbound,Returns,Return request,,,,14/08/2023 15:47,14/08/2023 15:48,14-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
f8143191-e368-4a0e-b1bc-2b87e791f74e,Outcall,Returns,Damaged,,,,14/08/2023 16:46,14/08/2023 16:50,14-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
57778794-3191-4d23-b21f-abf0bb3493a6,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:47,14/08/2023 19:54,14-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
aa6cdf74-7239-4fba-9834-37dc336c3a9e,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:47,14/08/2023 23:49,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
6a6de67a-319a-4ba7-a8dd-d05f13c268ee,Inbound,Returns,Wrong,,,,15/08/2023 12:30,15/08/2023 12:31,15-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
80ef1dcd-5561-43f4-b675-be15ecbdc4a2,Outcall,Returns,Return request,customers care service very helpful.,,,15/08/2023 12:53,15/08/2023 12:57,15-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
9fd2d8c3-a8ef-426c-a190-583b22ed8321,Outcall,Order Related,Installation/demo,,,,15/08/2023 12:39,15/08/2023 13:09,15-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
3f2d90a9-afc7-4148-8d71-32a0c26f3668,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:41,15/08/2023 17:43,15-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
658418c1-4935-4777-b2d5-06b112e37798,Inbound,Feedback,UnProfessional Behaviour,Unprofessional delivery experience.,,,15/08/2023 19:57,15/08/2023 19:58,15-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
31e0acd9-ef03-4c8d-bd82-619dc2cbcd26,Inbound,Returns,Return request,,,,15/08/2023 20:47,15/08/2023 20:51,15-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,2
ac617c99-6375-45b3-9063-a5c4f261c351,Inbound,Refund Related,Refund Related Issues,,e7baa574-5ed8-442b-b53b-d65b64ab7f59,28/07/2023 01:39,13/08/2023 00:11,14/08/2023 12:47,14-Aug-23,LUCKNOW,Home,1365,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
0215ac53-ee19-4bec-92a4-82da5a88b937,Outcall,Returns,Reverse Pickup Enquiry,Do ask your supplier to give customers only ordered products rather than give the products as per their wish.,e06d8009-3e11-4046-86e7-848edee8d8f1,07/08/2023 14:45,14/08/2023 10:52,14/08/2023 11:37,14-Aug-23,BODINAYAKANUR,Books & General merchandise,317,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
ca914cf3-14a8-4c1b-a88e-e25702559332,Inbound,Returns,Return request,Custome excu. Was very good ,ed3f0142-f2f0-4136-af54-91fcd02665e7,08/08/2023 20:43,14/08/2023 11:28,14/08/2023 11:32,14-Aug-23,BALLIA,Electronics,1299,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
a4fa0193-18cf-4a7a-a4ed-61c9e2232c16,Inbound,Returns,Fraudulent User,,87986c9f-0965-43f6-a50f-232b393cde99,30/07/2023 19:04,15/08/2023 08:19,15/08/2023 08:20,15-Aug-23,RAJSAMAND,LifeStyle,870,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5d5b16d9-60f4-49b4-81f8-9c84b8bb628f,Inbound,Returns,Wrong,,3321d7be-9e79-4591-8b38-0613384baeec,30/07/2023 15:32,14/08/2023 05:55,14/08/2023 05:56,14-Aug-23,YEDITHA,Electronics,991,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
1f507f95-46d4-481b-81fb-c549a61fd925,Inbound,Shopzilla Related,Account updation,,,,14/08/2023 09:33,14/08/2023 09:50,14-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
ca417160-36c3-42d0-9255-f7cac0092223,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:56,14/08/2023 11:00,14-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
0122d826-d299-4bba-8ef9-d7923e889a38,Inbound,Returns,Technician Visit,Worst customer service center and frequent disconnecting the callWasted my 15 days for one issue.no manner to talk and no resolution ,,,14/08/2023 11:46,14/08/2023 11:47,14-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,1
215faf63-b3b9-46fe-b3eb-2eff4f32d49f,Outcall,Order Related,Invoice request,,,,14/08/2023 12:00,14/08/2023 12:02,14-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
d24d9033-fc4b-4012-bb6a-2ecf1fd29bb2,Outcall,Cancellation,Return cancellation,The officers was very good in talk...and resolved my problem..,,,14/08/2023 12:38,14/08/2023 12:45,14-Aug-23,,,,660,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7a735d40-5247-4326-95a8-2815f0bebf93,Inbound,Returns,Return request,,,,14/08/2023 14:25,14/08/2023 21:18,14-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
5a2b632f-b6e5-4a3b-bc1b-ef610b1c914b,Inbound,Returns,Reverse Pickup Enquiry,Such a great executive supporter. ,,,14/08/2023 16:23,14/08/2023 16:24,14-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
acc62ca9-e1e8-4998-aca8-ca924faa62cf,Outcall,Cancellation,Return cancellation,,,,14/08/2023 16:29,14/08/2023 16:33,14-Aug-23,,,,610,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
6c4c3209-9e77-4492-8531-ee1dcaa85c5a,Inbound,Returns,Fraudulent User,Very good ,,,14/08/2023 17:50,14/08/2023 17:58,14-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
4946be53-2da2-413c-9fbf-47601ea1cdf0,Inbound,Returns,Missing,Good Support ,,,14/08/2023 18:07,14/08/2023 18:09,14-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
0bed38b7-861d-4ceb-bbc2-29ce226f0968,Inbound,Order Related,Customer Requested Modifications,,,,14/08/2023 19:56,14/08/2023 20:00,14-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
a475cb60-2422-4ddf-a453-537b1eff0de8,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 20:16,14/08/2023 20:19,14-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
c04c888b-c1b4-4ab6-b45c-71d9d89fb62a,Inbound,Returns,Return request,,,,15/08/2023 21:48,15/08/2023 22:10,15-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
d5ab3e81-65c1-444b-ac99-46452f8c6161,Inbound,Returns,Fraudulent User,Thank you ,,,14/08/2023 23:08,14/08/2023 23:23,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
823f8efa-ec2b-4843-bd94-35888d22d7e4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:05,15/08/2023 10:08,15-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,1
32a03962-75e3-46f1-b37f-1e9c34c0f879,Inbound,Returns,Fraudulent User,,,,15/08/2023 11:34,15/08/2023 11:41,15-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,5
0462d068-843d-4064-b31d-4d999a666b2e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:58,15/08/2023 11:58,15-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
3123a11e-7c51-4eac-a587-5a28da2fb7d5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:58,15/08/2023 16:20,15-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,2
ae811c38-cf56-4fc4-b740-5b30b729741d,Inbound,Returns,Return request,,,,15/08/2023 13:59,15/08/2023 14:02,15-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
40ceafac-affa-4e8e-a442-da9b8462f9e3,Inbound,Returns,Reverse Pickup Enquiry,Thanks,,,15/08/2023 16:10,15/08/2023 18:20,15-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,1
ea34f97e-10f5-4137-9e95-47dff1b67f79,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:43,15/08/2023 19:41,15-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
85c17bc5-62da-401e-9edb-9407a4c50744,Inbound,Returns,Return request,,,,15/08/2023 18:21,15/08/2023 18:22,15-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b70ce42e-a333-410a-8b19-e84822402ba2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:01,15/08/2023 20:15,15-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
ec0d5067-298c-4fef-b1b2-34796521454f,Inbound,Order Related,Order status enquiry,Delivery Boy Hai Hai,,,15/08/2023 20:47,15/08/2023 20:59,15-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
a34bc8af-fcc0-4ced-9bbe-4a6f71748877,Inbound,Returns,Reverse Pickup Enquiry,Ugggu,,,15/08/2023 21:10,15/08/2023 21:12,15-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
9d80d889-a83b-40fe-88e0-366acb810704,Inbound,Order Related,Delayed,,5881708a-4d20-4f09-875a-de1cf8dfdc14,02/08/2023 15:25,15/08/2023 15:34,15/08/2023 16:51,15-Aug-23,KUSHINAGAR,Books & General merchandise,269,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
af7476e8-4472-442d-8f23-ac44004ab2f4,Inbound,Cancellation,Not Needed,,7c2874ec-ad90-46a5-bccc-ba8e8558894f,06/08/2023 16:50,14/08/2023 12:43,14/08/2023 12:44,14-Aug-23,NAVI MUMBAI,Electronics,1249,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
d1241783-5e21-4250-bbd6-9e16cbf71002,Inbound,Order Related,Delayed,,226e366a-55e6-4ccc-aa7f-57e93a1d76f9,05/08/2023 21:34,14/08/2023 06:17,14/08/2023 06:19,14-Aug-23,OSMANABAD,LifeStyle,1413,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
bc17ac34-720b-4b27-8669-fb8b7bf89a23,Email,Refund Related,Refund Enquiry,,c1c2556b-b491-4d4e-bc3a-4b3c08262554,16/07/2023 09:35,15/08/2023 10:33,15/08/2023 10:34,15-Aug-23,UDAIPUR,Furniture,6439,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c28393e0-c786-4d3e-ad5c-0c4b45f1e0b7,Outcall,Returns,Reverse Pickup Enquiry,,bbecfc5e-c2be-4ee8-86f1-dff1b579665b,05/08/2023 12:24,12/08/2023 21:53,14/08/2023 20:11,14-Aug-23,BANGALORE,Home,125,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
00e48f77-c750-4ab9-a03c-d45e086ebf69,Inbound,Feedback,UnProfessional Behaviour,No,73e9fc68-2dfc-45e4-8418-29052dbcbfc2,02/08/2023 23:15,13/08/2023 18:45,14/08/2023 08:31,14-Aug-23,PUNE,Mobile,127999,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
fce8e998-2b86-45e6-b22d-68f83eb16146,Inbound,Order Related,Delayed,,,,14/08/2023 09:25,14/08/2023 09:28,14-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
ca019fbd-8897-41e9-8312-99e770b9c77c,Inbound,Returns,Missing,Ok,,,14/08/2023 17:51,14/08/2023 18:33,14-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e4fc7485-5399-4ea1-9d7d-29f391f95b4e,Outcall,Returns,Return request,,,,15/08/2023 20:13,15/08/2023 20:15,15-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
48102974-1aa9-4464-bae7-9d0a5f00dff3,Inbound,Returns,Reverse Pickup Enquiry,Thank you jii,,,14/08/2023 19:09,14/08/2023 19:21,14-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6ca87c7b-6fed-41f4-81e5-79ba96592db2,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:08,14/08/2023 19:09,14-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
1ed95902-691b-48ed-98ea-68079a9ccb11,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 19:19,14/08/2023 19:26,14-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
51968781-a3a9-4995-ab6d-55c27eb27736,Inbound,Order Related,Invoice request,,,,15/08/2023 12:13,15/08/2023 12:51,15-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
daf5fb0f-8cf8-43ce-b9a0-e967c62c6b94,Inbound,Order Related,Invoice request,,,,15/08/2023 12:47,15/08/2023 12:49,15-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
188ec642-6a1f-4c2b-a80d-b042a4876356,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:02,15/08/2023 17:15,15-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
432b2333-19d3-4df3-a35e-79ec9db88d6a,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:35,15/08/2023 18:07,15-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
99bbec8f-ed4b-4a16-a9c7-85bcaae2e100,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:29,15/08/2023 18:30,15-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
3960a5aa-0681-4a14-96ee-1c6754a10ea6,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,15/08/2023 21:25,15/08/2023 21:27,15-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
7074e910-d209-47e4-82bb-93b0253c0391,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:49,15/08/2023 23:58,15-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
8b9b058c-3d47-4b56-9100-1464feb0c940,Email,Offers & Cashback,Instant discount,,5680b03c-7e64-46de-9ccf-f6032baf81fa,09/08/2023 10:39,14/08/2023 20:59,14/08/2023 21:25,14-Aug-23,HISAR,Mobile,31999,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
3474c248-0adc-4bf8-8d20-ad106c98e399,Inbound,Returns,Return request,Please make it fast to reach customer support,f23b3a62-7937-438f-baa6-79f11effd571,09/08/2023 22:56,15/08/2023 17:19,15/08/2023 17:21,15-Aug-23,LUCKNOW,Electronics,899,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
a78d2ba8-ef1e-451d-b96c-fd7d15c776b8,Inbound,Order Related,Customer Requested Modifications,,e72629a3-0271-43cd-bc3e-45ac5df78dc8,13/08/2023 12:18,14/08/2023 00:05,14/08/2023 11:51,14-Aug-23,THANE,LifeStyle,639,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
22c5643c-3d54-487c-8863-c57e198a70be,Inbound,Returns,Fraudulent User,  madam ne mera problem solve kar Diya hai . thanks for   madam,,,14/08/2023 09:21,14/08/2023 09:27,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
f6e9ab74-f318-4ddc-9a98-7976ca15eba0,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 10:58,14/08/2023 11:16,14-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
48a50ade-7bc8-432a-ad16-9cd0a9026cfc,Outcall,Returns,Return request,Customer support was very good and the way she talk is very interactive.,,,14/08/2023 16:01,14/08/2023 16:02,14-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
da716fc3-f1f7-4eb5-9c05-583e44265258,Outcall,Payments related,e-Gift Voucher,,,,14/08/2023 14:13,14/08/2023 14:17,14-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
97080803-194d-4cae-b07d-82113103aa73,Outcall,Returns,Fraudulent User,,,,14/08/2023 15:02,14/08/2023 15:15,14-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
8e069dfc-0ca7-4db2-b911-6481fbb878bf,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:39,14/08/2023 16:40,14-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
c1db1b4a-d249-48ad-938a-1595e70186e7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:46,14/08/2023 16:47,14-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
e4e443c3-0bd9-4060-90fb-aa56a5dcf957,Inbound,Order Related,Installation/demo,,,,14/08/2023 17:29,14/08/2023 19:40,14-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
4b331a43-d089-419d-9f5f-2229cf1ffc4c,Inbound,Order Related,Installation/demo,,,,14/08/2023 18:29,14/08/2023 18:34,14-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c7c4aead-4fcb-4e61-80e9-a230c1638106,Inbound,Order Related,Order status enquiry,Ok,,,14/08/2023 19:18,14/08/2023 19:19,14-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
cd75d569-0ba3-4457-8f67-9ea7d763e849,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:31,14/08/2023 20:46,14-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5d652939-11c1-48db-9d0c-2be240e8db89,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 08:08,15/08/2023 08:13,15-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
be1f1bf5-cc22-4b2e-836c-7a2243bba506,Inbound,Returns,Fraudulent User,,,,15/08/2023 10:39,15/08/2023 10:40,15-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
a95a66f6-27ef-40aa-b6bf-6a0407b26fe2,Outcall,Shopzilla Related,General Enquiry,,,,15/08/2023 11:24,15/08/2023 11:28,15-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
957b94de-b9e8-4e59-9210-f6114fd6d902,Outcall,Order Related,Installation/demo,,,,15/08/2023 12:05,15/08/2023 12:19,15-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
0a7cbfd4-d29c-489b-8f80-7994477a2af8,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 12:17,15/08/2023 14:30,15-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,1
a1ab783e-df4a-41ac-b4e7-b9c6c61f6544,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,15/08/2023 14:34,15/08/2023 14:37,15-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3e2acdd0-ec19-4428-b7f2-d106465fa0f4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:42,15/08/2023 14:42,15-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
857f1291-c924-4873-be4b-07e153b6ce87,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:51,15/08/2023 21:53,15-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
25ec23c7-d311-4840-a557-443466d8dd37,Outcall,Order Related,Customer Requested Modifications,,,,15/08/2023 23:36,15/08/2023 23:39,15-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
7bf99fc6-c7f9-42ab-9458-6bed6838e961,Inbound,Returns,Reverse Pickup Enquiry,,42893b73-0aec-4c82-89e7-73ee4a6d7300,04/08/2023 22:25,10/08/2023 17:05,14/08/2023 11:56,14-Aug-23,PICHHORE,LifeStyle,345,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
1bdc6032-6f2e-4b41-8431-c71496ed5c93,Inbound,Order Related,Delayed,  puka,fec6b8cc-9183-4b39-82f5-7166014a2642,06/08/2023 06:41,14/08/2023 15:10,14/08/2023 15:10,14-Aug-23,HYDERABAD,Books & General merchandise,232,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
1ad93865-8251-4657-a205-a3094b02d2b4,Inbound,Returns,Reverse Pickup Enquiry,,2599f667-b6f8-4d28-b418-86f8bbb30890,05/08/2023 16:25,15/08/2023 07:35,15/08/2023 23:58,15-Aug-23,BANGALORE,LifeStyle,1048,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
0fb7d83a-6459-4da7-943d-8b12334fd4d0,Inbound,Order Related,Delayed,Customer Care is Very supportive.,60eea600-9059-4018-81ea-b1be0c88dcf7,08/08/2023 10:01,15/08/2023 13:50,15/08/2023 14:17,15-Aug-23,PUNE,Electronics,108,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
bf9f2713-68e8-4eb1-ab7a-ab99e0e5d687,Inbound,Order Related,Delayed,,b847da71-793d-4962-bd07-50647fc2f98f,11/08/2023 19:17,15/08/2023 10:10,15/08/2023 11:13,15-Aug-23,HYDERABAD,Mobile,68999,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
633aa420-e739-46b2-9e36-5fad57f08b71,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 07:39,14/08/2023 11:06,14-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
eb9fbd11-1032-4777-b5fb-0b450aed7f8e,Inbound,Order Related,Installation/demo,,,,14/08/2023 08:24,14/08/2023 08:26,14-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
47ab0fcb-1660-4594-908d-4a3f1689c44e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:35,14/08/2023 13:37,14-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,3
89ae2e6f-5dc5-4743-b213-0c714c8cc68d,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:15,14/08/2023 15:20,14-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
9a21f726-1c16-4c21-852a-bf1e8a408c95,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:20,14/08/2023 16:21,14-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,4
56766e54-8b57-4260-b0ce-759f76fa03f8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:20,14/08/2023 16:45,14-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
2704a612-9429-4986-947b-aa1b8c5635db,Inbound,Order Related,Installation/demo,,,,14/08/2023 16:59,14/08/2023 18:46,14-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
2cbfaf89-8411-44e5-b4da-ba49c67f4ab2,Outcall,Returns,Service Centres Related,,,,14/08/2023 18:55,14/08/2023 19:21,14-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bda00f62-860e-466c-b72a-6852b3f113d2,Inbound,Returns,Wrong,,,,15/08/2023 00:54,15/08/2023 00:55,15-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
4cc2bcff-b864-4978-aa27-76ebef9ddc2a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:24,15/08/2023 08:26,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0ef986b7-6f05-41c9-8fa2-30fbbf3a558b,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 08:50,15/08/2023 08:50,15-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,3
7d13acf7-3e68-4490-801c-7689572d934c,Inbound,Order Related,Delayed,,,,15/08/2023 09:50,15/08/2023 11:49,15-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
789a18fa-cce3-4c2a-9296-2f9807befa5d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:45,15/08/2023 10:47,15-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
acdd7938-278d-4a0c-b65e-73b86145935d,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:53,15/08/2023 19:54,15-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
2b206eef-1033-48a4-8d28-16c54f41fdb2,Inbound,Order Related,Installation/demo,,,,15/08/2023 11:15,15/08/2023 12:27,15-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
7a170f86-00c4-4a90-a209-df7d4ad84ba7,Inbound,Returns,Return request,No,,,15/08/2023 13:02,15/08/2023 13:06,15-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
4a898280-1d9b-4e52-b988-bc68fb9a260b,Inbound,Returns,Fraudulent User,Make policy in faxible ,,,15/08/2023 17:37,15/08/2023 21:11,15-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3f6208ab-bac6-4964-a6ae-da61ba60e20b,Inbound,Returns,Reverse Pickup Enquiry,Kindly talk to your seller regarding improve the quality of the product. Also tell them to assure right and perfect items for the customer ,,,15/08/2023 18:46,15/08/2023 20:46,15-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
33c73545-8efd-410b-96c7-0952f5952493,Outcall,Returns,Reverse Pickup Enquiry,,7a143f52-8fe8-42cb-83cc-19189c70c086,11/05/2023 17:21,14/08/2023 21:56,14/08/2023 21:59,14-Aug-23,JAIPUR,Books & General merchandise,799,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
b3b75702-4456-4c5f-b1c0-24dae6a05202,Inbound,Refund Related,Refund Related Issues,,de8bc946-dce2-478d-accf-a33024be5a5f,07/08/2023 20:05,13/08/2023 21:04,14/08/2023 08:29,14-Aug-23,MADHEPURA,Home Appliences,11999,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,1
1d98cda2-ca82-4fb6-96c3-44546ea53f1a,Inbound,Returns,Reverse Pickup Enquiry,,7f4e13f3-6737-4944-81f2-96ffd44c61fa,13/07/2023 16:55,14/08/2023 10:56,14/08/2023 11:00,14-Aug-23,GHAZIABAD,Home,1273,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
de7a9a67-62a1-4575-8543-f6d8352d2654,Inbound,Order Related,Delayed,Pls look into issues properly and address a relevant solution ,a0a665d2-7bee-4b29-9e61-7878e703c33a,04/08/2023 12:03,14/08/2023 10:17,14/08/2023 11:02,14-Aug-23,HYDERABAD,Books & General merchandise,698,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
1e3fca49-49cd-4c7a-a5bd-e843500006c4,Inbound,Returns,Wrong,,adff13af-65de-4904-8a78-1a294cf60a7c,06/08/2023 02:50,14/08/2023 23:03,14/08/2023 23:21,14-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,580,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
75e0a77e-d008-41e2-89b2-65df2c1e91d2,Inbound,Refund Related,Refund Related Issues,,e06785d8-c4c6-416a-af51-8b277537b066,10/08/2023 08:26,15/08/2023 08:37,15/08/2023 11:02,15-Aug-23,AMBEDKAR NAGAR,LifeStyle,499,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
2f3540eb-f924-4e98-9e2b-470dc205f57b,Inbound,Returns,Fraudulent User,,64bc5aaf-037b-4ffe-ab0d-740422a6b8c8,11/08/2023 08:37,15/08/2023 15:51,15/08/2023 16:17,15-Aug-23,RAMPUR,Books & General merchandise,63,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
c7989f91-b9dd-44de-8324-97d0375716ce,Inbound,Order Related,Delayed,,c1b06787-c22e-431e-b3ab-b44d06e2e854,12/08/2023 13:25,14/08/2023 21:37,14/08/2023 22:05,14-Aug-23,VASAI,Mobile,7499,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
d468c0d1-2f3d-42dd-aaf0-02a82487a128,Inbound,Returns,Return request,There should be customer care number on your website so we can reach for any complaints And query,7535d386-f02d-40d7-a25c-99a4a4d83e3e,05/08/2023 11:22,14/08/2023 11:26,14/08/2023 11:43,14-Aug-23,MUMBAI,Electronics,7999,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
b61e23fa-539e-4f73-8e50-d15dfd0f3c3b,Inbound,Returns,Reverse Pickup Enquiry,Na,8053cf84-7b03-4cdf-a80b-8a2b34b004eb,03/08/2023 14:51,13/08/2023 11:19,15/08/2023 23:12,15-Aug-23,KATRA,Books & General merchandise,499,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
baca7b37-5f2a-4b3e-99c7-a1b204f68458,Inbound,Returns,Return request,,888216d6-832a-4a1d-b79c-cd4bef593918,07/08/2023 08:39,14/08/2023 00:38,14/08/2023 00:40,14-Aug-23,KOLKATA,Books & General merchandise,3530,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
c788e230-76a0-4fce-91eb-54ebd550d729,Outcall,Order Related,Order status enquiry,,,,14/08/2023 08:36,14/08/2023 08:37,14-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3e798eaf-df51-4a32-8b01-455552700e8b,Outcall,Returns,Wrong,Good talk,,,14/08/2023 09:57,14/08/2023 11:22,14-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
028a7e8a-b7f4-4ed8-bca4-d21e7cce20c3,Outcall,Returns,Return request,,,,14/08/2023 11:03,14/08/2023 11:05,14-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
183f3538-ca36-47d9-ad90-41f887ada1ee,Inbound,Refund Related,Refund Related Issues,"No suggestion, all look awesome in terms of reaching out to you, quick assistance",,,14/08/2023 11:04,14/08/2023 11:05,14-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5156dd58-11a2-4b76-a553-9d92795b5f59,Outcall,Feedback,UnProfessional Behaviour,,,,14/08/2023 16:56,14/08/2023 18:53,14-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e5b482c5-e75d-473e-9b08-d22c2a2f3222,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:56,15/08/2023 18:42,15-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
260e302b-365e-4b97-b88d-83ce35aeaffb,Inbound,Order Related,Order status enquiry,,,,14/08/2023 20:23,14/08/2023 20:24,14-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,3
2c9b8a79-2304-4df2-86a3-06e0ad137dfb,Inbound,Returns,Return request,,,,15/08/2023 13:22,15/08/2023 13:27,15-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
56dd3cef-83e0-407b-936a-5399f1772bcf,Inbound,Returns,Product related Issues,The customer care executive was very mature and caring ,,,15/08/2023 00:03,15/08/2023 00:04,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
d028743c-9bf5-4d65-b59f-e46f6e29d09f,Inbound,Returns,Return request,,,,15/08/2023 09:58,15/08/2023 10:00,15-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
056cd0c5-bc10-494f-8bd5-b9170c69943b,Inbound,Order Related,Order status enquiry,,,,15/08/2023 15:58,15/08/2023 16:00,15-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
0b9c9a95-4185-4fad-94d2-6c3037fa1fdf,Inbound,Returns,Reverse Pickup Enquiry,Very good customer care executive my problem resolved now. I like that your company executives skills and understanding and good again valuable guidlines I understanding fully and properly.(happy independence day all Shopzilla membership and specialy company owner),,,15/08/2023 12:15,15/08/2023 12:20,15-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
33c03523-22f7-4d2e-981b-2f0d2dce70f2,Outcall,Payments related,Online Payment Issues,,,,15/08/2023 13:46,15/08/2023 20:57,15-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
bb484c0e-ac17-4b5d-832f-86e16bf769dc,Inbound,Returns,Wrong,,,,15/08/2023 19:51,15/08/2023 23:15,15-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
484be8ba-7441-4708-a764-4a2a3bab5cd0,Outcall,Refund Related,Refund Enquiry,,e440cd6f-88fa-44b5-baf0-cac6c67c8eae,09/08/2023 22:09,13/08/2023 14:01,14/08/2023 08:55,14-Aug-23,ALUVA,Books & General merchandise,232,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,3
5c213ffe-3806-47a5-8b7b-b39aa59b2202,Inbound,Payments related,PayLater related,,,,12/08/2023 11:28,14/08/2023 14:36,14-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
d20b73f8-039d-4f69-8be0-f1767ba5e744,Inbound,Returns,Reverse Pickup Enquiry,,a8273bbe-15a8-4c79-91a8-7e848ce00529,04/08/2023 23:06,13/08/2023 08:51,14/08/2023 13:05,14-Aug-23,CHATRAPUR,LifeStyle,649,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,3
003f0f38-78c5-4938-8aa4-07f18d2fbea0,Inbound,Order Related,Order status enquiry,Delivery all products at once,9501fdb2-08b4-49ba-a122-7a05a6da365f,10/08/2023 10:01,14/08/2023 12:23,14/08/2023 22:19,14-Aug-23,VARANASI,Books & General merchandise,58,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
a7f30235-e9db-474d-9483-07a9a14ede8e,Inbound,Order Related,Delayed,,131a8e9e-d0d6-4746-a701-43d6d4767c1c,09/08/2023 02:25,14/08/2023 06:18,14/08/2023 06:19,14-Aug-23,JAUNPUR,LifeStyle,1654,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
e75652b3-1c4e-4b5b-922a-851de7eeb193,Inbound,Cancellation,Not Needed,"This is the worst service I have ever seen in my entire life and entire career, I too have worked with e commerce support team and I know the TAT and all the policies and what an agent can do... I had a word with paawan it took him 12 minutes to understand the concern and when u guys can't resolve anything just tell it directly why to waste time in putting hold and wasting customers time I asked him to connect to escalation team but that was also not don by just giving fake excuses of technical issue, do u guys really don't have humanity and courtesy to help customers?? Worst e commerce support... To be honest I'm going to escalate it to social media and as well as will make sure to tag u guys.. ",,,14/08/2023 09:52,14/08/2023 09:56,14-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
f8cb2f84-4e4d-4acc-9d09-9fc84c1fd49a,Inbound,Returns,Reverse Pickup Enquiry,Pls confirmation on exchange products,,,14/08/2023 10:19,14/08/2023 10:20,14-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,4
d139e682-36bc-43bd-aacb-4adb60f60622,Inbound,Order Related,Installation/demo,,,,14/08/2023 13:06,14/08/2023 13:36,14-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e22ffa2c-2d4b-4909-9447-3ea628dcd303,Outcall,Feedback,UnProfessional Behaviour,,,,14/08/2023 13:53,14/08/2023 14:00,14-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,1
8bd74fe7-96dd-4e26-8107-3c32441b617a,Outcall,Returns,Return request,Thank you.,,,14/08/2023 17:56,14/08/2023 17:59,14-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
95f9e49e-5035-49b2-8309-1504f46af5b0,Outcall,Feedback,UnProfessional Behaviour,,,,14/08/2023 21:26,14/08/2023 23:02,14-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
65b1cb31-e4e6-40d2-861c-6123a940b253,Inbound,Returns,Return request,Good,,,15/08/2023 09:00,15/08/2023 09:02,15-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
1c386c7d-48af-4bb3-b363-53901dc025a4,Inbound,Returns,Reverse Pickup Enquiry,Very poor support from senior teams ,,,15/08/2023 10:36,15/08/2023 20:03,15-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,1
59834557-7f93-4e37-95e9-eff2c5222479,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:50,15/08/2023 10:51,15-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
10dc7b99-128c-4eb2-9a09-6048e2fbd94b,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 11:40,15/08/2023 11:42,15-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,3
4b6a5386-3839-4080-abd8-9f1ef86755d4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:21,15/08/2023 12:22,15-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
8ff1b233-503a-42a2-88fe-06eb42696200,Inbound,Returns,Return request,,,,15/08/2023 13:43,15/08/2023 14:45,15-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6c470abe-a565-448d-ada2-22e1d41fdf54,Inbound,Returns,Return request,,,,15/08/2023 16:58,15/08/2023 18:28,15-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
758782f9-fcae-451e-acf0-51129c730a6b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:23,15/08/2023 17:28,15-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
41489072-4c5f-4c3a-afe1-a56612fa07c4,Inbound,Shopzilla Related,Shopzila Premium Related,,,,15/08/2023 18:47,15/08/2023 18:48,15-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
4afffdfa-2748-4816-bc7e-8e7d96163e2b,Inbound,Refund Related,Refund Related Issues,Provide direct coustmer call,9927efc1-7c41-49fb-b397-12f404bb5f35,05/08/2023 17:54,15/08/2023 12:26,15/08/2023 12:28,15-Aug-23,PRATAPGARH,Mobile,13974,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dbf92897-b677-423e-ba87-12392ab47391,Inbound,Order Related,Customer Requested Modifications,,3ed0f5d3-b8a5-49b3-b111-928c7d8b9a6a,13/08/2023 22:28,13/08/2023 22:45,14/08/2023 01:55,14-Aug-23,,Electronics,1999,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
9d15804f-c33f-4ecc-b083-f82bc2cd2aee,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:20,14/08/2023 09:22,14-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
6d7595de-8cd3-48c7-8a47-2afdb26ecbc6,Inbound,Returns,Return request,,,,14/08/2023 12:58,14/08/2023 13:01,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
b084f1d7-f073-494c-a166-5681974e5622,Inbound,Returns,Return request,,,,14/08/2023 15:26,14/08/2023 15:28,14-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
642d49f2-ddc8-42f5-9d46-d4db39d1a54d,Inbound,Returns,Return request,good talking experience with ur customers care,,,14/08/2023 17:20,14/08/2023 17:23,14-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
14cf41ea-1ee7-42cb-91e0-f0fea270179e,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 17:38,14/08/2023 17:51,14-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
33a9c4fd-a6e8-497f-902c-4b8e0a2fca19,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:44,15/08/2023 17:21,15-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
c67f42ec-1e23-4acb-8e2d-ab09e34d5e6e,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla company was good ,,,15/08/2023 00:04,15/08/2023 00:05,15-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
fcac1449-63e7-4f84-85c5-af4a75379e1a,Inbound,Returns,Reverse Pickup Enquiry,His behavior was very nice,,,15/08/2023 01:07,15/08/2023 01:12,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
5fbab0b2-69a5-4c7b-a9ee-88efc4dc4e09,Inbound,Returns,Damaged,"Extremely bad experience闁肩儤甯￠崺妞.never to order fruits & veggies, dal , spices from Shopzilla 闁肩儤甯￠崺妞ゆ垶绻嶅ú鏄絩st quality ",,,15/08/2023 06:33,15/08/2023 07:50,15-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
fb22533a-257d-481e-9d6f-c2d8178c5fed,Inbound,Returns,Reverse Pickup Enquiry,Thank you ?? ,,,15/08/2023 12:49,15/08/2023 12:50,15-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b2ec0de1-e95e-44f1-aad2-54a20fddcfb2,Outcall,Shopzilla Related,General Enquiry,,,,15/08/2023 14:06,15/08/2023 14:42,15-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
b5db2d1c-7cd4-46a2-8a23-a6ded84deb47,Inbound,Order Related,Priority delivery,,,,15/08/2023 14:25,15/08/2023 14:27,15-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
d55850ca-e2f5-4fe0-8054-db1e71aad18c,Inbound,Refund Related,Refund Enquiry,Thanks ,,,15/08/2023 17:56,15/08/2023 18:03,15-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
5b2aabaa-321d-4c27-8c06-6173adaa0395,Inbound,Returns,Exchange / Replacement,Good ,,,15/08/2023 18:42,15/08/2023 18:44,15-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
02ca5da4-44a8-4225-910c-bd7d201154c6,Inbound,Order Related,Order status enquiry,Ok,,,15/08/2023 18:47,15/08/2023 18:47,15-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5cf1879c-a6b5-4040-b25c-51c2d90be341,Inbound,Product Queries,Product Specific Information,  sab to thik he par customer ke perspective se bhi dekh ke policy rakho. ----TO the seller,,,15/08/2023 19:38,15/08/2023 19:39,15-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a9244bd4-db32-4701-8476-d914a64cd567,Inbound,Order Related,Order status enquiry,,,,15/08/2023 21:12,15/08/2023 21:13,15-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,3
c3ffe3af-dd46-4430-8aa7-632db1a3f6c1,Inbound,Returns,Fraudulent User,,,,15/08/2023 20:54,15/08/2023 20:54,15-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
5b571035-67b3-4869-9dc0-8bafbacda913,Inbound,Order Related,Unable to track,I am continuously raising complaints on Shopzilla regaridng my issue but it has not been solved. My return item was to get pickedup on 7th August but today it is 14th August and still no resolution,66934042-3862-4d9e-af52-d6b829043659,15/07/2023 01:51,14/08/2023 11:55,14/08/2023 11:58,14-Aug-23,LUCKNOW,Furniture,16990,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
dc75c661-842b-465e-af38-10442c407682,Outcall,Refund Related,Refund Enquiry,,9b1b19bc-c740-44cd-9327-9305da8c6fe6,28/07/2023 08:35,14/08/2023 09:00,14/08/2023 09:02,14-Aug-23,GURGAON,Electronics,499,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
43df098e-23ce-408e-a1d1-a3305280270c,Outcall,Order Related,Delayed,,5c4a4522-c4f8-4b14-b21c-395cd19dfd9c,29/07/2023 23:24,14/08/2023 12:07,14/08/2023 16:34,14-Aug-23,AGRA,LifeStyle,398,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
719ac451-2175-4b71-934c-4972ef316d02,Inbound,Returns,Wrong,,a157d2e0-40f8-4fe4-ae84-75b9c793c9b0,07/08/2023 03:35,14/08/2023 17:47,14/08/2023 17:48,14-Aug-23,KOLKATTA,Mobile,9039,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
28c46a62-2be4-401b-b73c-2c68486dd5cc,Outcall,Returns,Return request,Service is very good,e16cbbea-80e5-4387-a407-2043d70ff80b,03/08/2023 10:46,14/08/2023 13:35,14/08/2023 14:22,14-Aug-23,MAHESANA,Electronics,999,732,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
77f0646e-66b4-4dd5-ba73-9a39578cc59e,Inbound,Order Related,Delayed,,a9b94e10-4d99-4891-a21e-7191a0c4aa23,09/08/2023 19:52,14/08/2023 09:11,14/08/2023 09:12,14-Aug-23,NASHIK,Electronics,1399,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
b65b9116-dea3-4071-b667-db9f0d1b32a5,Outcall,Cancellation,Not Needed,,3c6e6491-4d0e-4ad9-ab07-d2caca79649d,12/08/2023 15:06,14/08/2023 15:45,15/08/2023 09:18,15-Aug-23,HYDERABAD,Electronics,41790,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
0de4bf4b-52fa-4e21-a9a0-0e377320bcb4,Inbound,Returns,Wrong,,0240e4f1-c767-4ccb-800c-c55e6d81caf5,11/08/2023 17:03,14/08/2023 13:24,14/08/2023 13:46,14-Aug-23,GURGAON,Electronics,499,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,4
53dcbd1f-d56b-493e-a7e9-9f621cc73a4a,Outcall,Returns,Missing,,bbdf6450-25a5-4dd0-8d38-e959d606dea4,05/08/2023 20:24,13/08/2023 22:12,14/08/2023 10:53,14-Aug-23,BIHAR SHARIF,LifeStyle,599,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
86e25362-6d6e-42fe-8dbc-f52863332ec9,Inbound,Shopzilla Related,Signup Issues,Good ??,,,14/08/2023 09:12,14/08/2023 09:16,14-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
713302ae-10d2-43ea-96fd-7def078d872c,Inbound,Order Related,Invoice request,,,,14/08/2023 09:37,14/08/2023 09:39,14-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
4716bf72-4628-44f4-834a-caaee3d1fce1,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:32,14/08/2023 12:34,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
9c00842e-063f-4dc7-9101-107315e28dce,Inbound,Order Related,Delayed,Good person and Good behavior ,,,14/08/2023 21:23,14/08/2023 21:30,14-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
ee5e3c77-90c3-48ab-a323-4267fa0f5fcf,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:23,14/08/2023 16:25,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
1c49fa8c-2734-49c3-af9c-333f99d48900,Outcall,Returns,Return request,,,,14/08/2023 17:19,14/08/2023 17:20,14-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,4
96b75c68-7068-4fb3-99dd-67498765f1ad,Inbound,Order Related,Installation/demo,,,,14/08/2023 21:18,14/08/2023 21:31,14-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
066738b8-6ff7-460d-b844-53cded403c9b,Inbound,Returns,Return request,Gud work keep it up,,,14/08/2023 21:34,14/08/2023 21:37,14-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
24619753-1e51-4ccd-bea0-208c4abfa473,Inbound,Refund Related,Refund Enquiry,Thanks Shopzilla,,,15/08/2023 09:53,15/08/2023 09:53,15-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f5d1e8bb-1dc0-49e4-af3a-1eb67fafba02,Inbound,Returns,Missing,Good,,,15/08/2023 11:30,15/08/2023 11:33,15-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
55c0f826-02e0-4d47-9a07-b60e4060f0e6,Inbound,Returns,Exchange / Replacement,Good toking ??,,,15/08/2023 14:13,15/08/2023 14:14,15-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
ea00a8d7-cb97-47dd-bb33-923477c2ece4,Inbound,Feedback,UnProfessional Behaviour,,d116d64e-fe52-4552-bb6f-f0a683ec9575,20/07/2023 22:13,14/08/2023 07:35,14/08/2023 07:37,14-Aug-23,SURAT,LifeStyle,1199,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
5f04e09a-7bb5-481d-af76-e1aa079d9fd3,Inbound,Returns,Reverse Pickup Enquiry,,270986c5-0f22-4523-a91d-e2a5120bd01b,03/08/2023 11:43,14/08/2023 10:06,14/08/2023 10:28,14-Aug-23,GHAZIABAD,Electronics,1999,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
5fe45834-7281-47dc-831e-b5924f5ce291,Inbound,Order Related,Installation/demo,,ecba6021-e3e8-4298-9d15-f41f27cdf2ec,26/07/2023 07:22,14/08/2023 17:10,14/08/2023 18:44,14-Aug-23,CACHAR,Furniture,14713,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
41258195-70c9-457b-b417-69391ac65afc,Inbound,Order Related,Installation/demo,,50be2b0f-89ca-486c-8dcc-e24b31eed651,11/06/2023 14:56,14/08/2023 17:38,14/08/2023 17:46,14-Aug-23,PANDHARPUR,Electronics,1099,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
7e99514e-edb3-405b-b2ec-0426198d6740,Inbound,Returns,Reverse Pickup Enquiry,,0137dce8-0e1b-4ad6-92cb-fa41446f94ef,29/07/2023 10:06,14/08/2023 19:46,14/08/2023 20:01,14-Aug-23,BULANDSHAHR,Electronics,1299,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,1
2f7d4d18-7427-42d0-86b9-82129332193b,Inbound,Returns,Wrong,,1deed365-dc3b-4a11-a7b1-0c9613b836df,05/08/2023 16:38,14/08/2023 14:02,14/08/2023 14:07,14-Aug-23,RAJKOT,LifeStyle,1715,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
b29684fc-db92-490b-975e-cf3e89acfdf8,Inbound,Order Related,Delayed,,113717d8-2dd4-456d-b00a-635273ecc879,11/08/2023 12:16,14/08/2023 16:17,14/08/2023 16:18,14-Aug-23,NALLASOPARA,Mobile,21999,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
f2c9fd47-9ad3-41c7-8898-29417003bf00,Outcall,Order Related,Priority delivery,Very nice ,28ac62c1-f477-4b14-a2f9-0371e6747e61,04/08/2023 08:42,14/08/2023 09:14,14/08/2023 09:29,14-Aug-23,SASARA,Electronics,295,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
13a6a45a-c3cc-4682-8c55-015b46a0ccf4,Inbound,Order Related,Delayed,Just getting order delay with no proper information,82a522eb-7f33-48a6-8421-a8da67177fae,08/08/2023 17:06,15/08/2023 08:55,15/08/2023 08:56,15-Aug-23,CHENNAI,Home,349,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
6a1572d8-1910-45a6-9b3b-1dc46bee41b2,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla didn't not provide god service,c444243b-826a-4d9b-b682-e0fd59638770,04/08/2023 21:12,14/08/2023 00:05,14/08/2023 00:20,14-Aug-23,BHUBANESWAR,Electronics,599,,Veronica Martinez,William Park,John Smith,61-90,Evening,1
d62ad646-186a-448d-a138-4f7ba7dd58b8,Inbound,Refund Related,Refund Related Issues,My order has a missing part. I want this part delivered but I only received option to return the packet or lodge a complaint for compensation.The assisting person was  very supportive and patient.,,,14/08/2023 09:19,14/08/2023 09:37,14-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
a155cc6d-29cd-43fa-adb0-d8c2d8391aac,Inbound,Order Related,Delayed,,,,14/08/2023 10:50,14/08/2023 15:18,14-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
ffd4210f-e35e-4a5a-8b01-120d5f1de99f,Inbound,Returns,Return request,,,,14/08/2023 15:38,14/08/2023 15:45,14-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
75f504b6-06ce-4ba2-9a7f-359c02853824,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:11,14/08/2023 16:50,14-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,2
66957c0b-13c0-4a4b-91c2-c547feb0753a,Inbound,Order Related,Order status enquiry,,,,14/08/2023 16:41,14/08/2023 16:42,14-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
0cd58d5d-c816-496c-8c04-6c9acad030ca,Inbound,Returns,Service Centres Related,My problem not solved ??,,,15/08/2023 11:59,15/08/2023 17:07,15-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
711f1cb2-3d8f-4de2-847d-67bcd96144e7,Inbound,Order Related,Installation/demo,problam is not solve,,,14/08/2023 17:34,14/08/2023 17:58,14-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,1
5f037e31-6a2b-42dc-8625-b9d8481b4c73,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:57,14/08/2023 17:58,14-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
f6942f37-3034-47df-b269-cb0fd0a03e35,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:15,15/08/2023 18:55,15-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f8e2419e-7eb6-47b7-8b77-a0a649ad196e,Inbound,Returns,Return request,Good,,,15/08/2023 15:46,15/08/2023 15:48,15-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
a826d8b3-060d-4239-81ea-6c96da73c390,Inbound,Returns,Return request,,,,15/08/2023 17:59,15/08/2023 18:04,15-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
e2b94f02-a0b5-4067-8149-f101be050d04,Inbound,Returns,Return request,,,,15/08/2023 18:57,15/08/2023 18:58,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
3a53ddd1-1bf5-4e7d-af7b-dab2a0266d25,Inbound,Order Related,Order status enquiry,,c5fde748-8cae-4484-90bb-09e66141a829,24/07/2023 01:35,14/08/2023 20:28,14/08/2023 20:29,14-Aug-23,KATNI,Electronics,375,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
85ced90e-97be-4d06-a0b8-9586c7bf49ce,Inbound,Returns,Return request,"All queries answered properly by the customer executive,it was by far my best experience with a Shopzilla customer agent,Ma'am was great at helping me with my problem and was super polite as well, amazing at communicationWish her well in whatever she's doing!",94922db2-2b57-4891-9d30-49e067977dee,07/08/2023 15:20,15/08/2023 21:01,15/08/2023 21:09,15-Aug-23,PATNA,Electronics,3799,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
e78bc860-25b2-4abd-a785-8117fa9cfd2d,Inbound,Order Related,Installation/demo,,7b338d66-fbab-4fc1-89d6-5997eee0439b,04/05/2023 09:52,11/08/2023 10:50,15/08/2023 04:11,15-Aug-23,SHYAMNAGAR,Furniture,5015,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
71b33bed-2272-40da-8141-2ed086a49839,Inbound,Cancellation,Not Needed,Good work ????????????????????????,886710d4-f01e-4aae-a602-2cf236d32622,07/08/2023 18:11,14/08/2023 09:06,14/08/2023 10:28,14-Aug-23,SANGAREDDY,Electronics,581,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c2107357-762e-414a-ad6d-340819e43627,Inbound,Order Related,Delayed,,572da99e-c080-4444-8f05-c09ab010dcc9,10/08/2023 20:52,15/08/2023 11:47,15/08/2023 14:54,15-Aug-23,ERNAD,GiftCard,2700,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
667398b5-78bb-4dde-8dd4-6e8a4ebe6c61,Inbound,Returns,Missing,Nice,71b214a7-2b47-4aa8-b110-c73950b2ea86,08/08/2023 10:53,14/08/2023 14:54,14/08/2023 14:56,14-Aug-23,FATEHABAD,Books & General merchandise,229,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
5afc5f28-337b-462a-91f7-1ee8e738bb37,Inbound,Shopzilla Related,Signup Issues,Great ??,,,14/08/2023 00:06,14/08/2023 00:13,14-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
b3f62abe-40c9-4b8f-b79e-bf4c04b004d2,Inbound,Order Related,Installation/demo,Customer service 1no..,,,14/08/2023 07:24,14/08/2023 07:25,14-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
16aa48ed-f571-49c4-8f89-9dd0e5258395,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:22,15/08/2023 19:31,15-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,1
434812bd-2eb0-4216-808e-be1a5f190692,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 13:41,14/08/2023 14:11,14-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
ff56a136-9d13-49cd-b9b4-d6f3ed53a7a1,Inbound,Product Queries,Product Specific Information,"After buying any electronics , Plz provide demo/installation. Please don't regret the customer choosing Shopzilla even they have the choose for  SuperBuy with good prices. spending 14k for printer and saying there is no installation. It's Very disgusting offer and service by Shopzilla especially buying during independence sale",,,14/08/2023 15:02,14/08/2023 17:06,14-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,2
03f863ae-467e-4ef7-a582-94abd820c65d,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 16:11,14/08/2023 16:15,14-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
4d055aec-469b-4998-a551-162f29dbf711,Inbound,Refund Related,Refund Related Issues,Thank you Shopzilla,,,14/08/2023 19:22,14/08/2023 19:27,14-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
8f618b3d-72af-4982-8893-3f22bea90097,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla customer service ,,,14/08/2023 22:12,14/08/2023 22:17,14-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
110edb85-8c1a-4098-8267-4ce72bfd9404,Inbound,Order Related,Delayed,"Why Shopzilla logistics at madinaguda , hyderbad writting false statement of undelivery without contacting and also without receiving any phone",,,15/08/2023 08:09,15/08/2023 08:13,15-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
f667ea83-859a-4d28-bb88-656e7043a403,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:08,15/08/2023 11:00,15-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
05a21bdd-0965-4876-860f-5048f96c8eee,Inbound,Order Related,Installation/demo,,,,15/08/2023 11:27,15/08/2023 12:06,15-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
87e3008b-bd6f-4112-bf5c-113fc1ea7067,Inbound,Order Related,Order status enquiry,Good,,,15/08/2023 12:38,15/08/2023 18:39,15-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
e9f01e65-eb59-4458-be30-847a8fcc4f6e,Inbound,Payments related,Payment related Queries,,,,15/08/2023 13:32,15/08/2023 13:33,15-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
a8b882e8-975c-4e9d-a42a-ae494493eb96,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 15:19,15/08/2023 15:21,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
916d41ab-95d5-4427-ba08-822bf766f576,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:48,15/08/2023 18:14,15-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
9dd73da8-7c88-488e-8c5d-5299f22707fc,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:08,15/08/2023 19:29,15-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
0c189e0c-07a4-40f1-9e0d-ceea698904cb,Inbound,Order Related,Delayed,ploite,d6bf9a4d-c497-4d31-97f6-37da32ff155c,01/08/2023 18:18,14/08/2023 10:39,14/08/2023 10:40,14-Aug-23,PORT BLAIR,Books & General merchandise,225,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
ad85bd98-553d-490a-a583-be5ad041153c,Inbound,Order Related,Order status enquiry,,563d8a60-759f-4601-a0dd-6a663db55338,05/08/2023 18:55,15/08/2023 17:29,15/08/2023 17:31,15-Aug-23,ARARIA,LifeStyle,259,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d866079f-a0ac-4296-a615-fcf415d0a683,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:34,14/08/2023 11:47,14-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,2
da3b27a5-1665-466c-b271-74001c4b44fb,Inbound,Returns,Missing,,,,14/08/2023 11:15,14/08/2023 11:17,14-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
f18e4041-3751-4ab6-9fc1-4e645b10c705,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 12:08,14/08/2023 12:19,14-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
033b1cb8-f848-4a57-9be7-173dcc2dd034,Inbound,Returns,Return request,,,,14/08/2023 12:18,14/08/2023 12:19,14-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
3a0eb87e-e454-455c-b72c-47b88333cfa7,Inbound,Returns,Missing,,,,14/08/2023 12:45,14/08/2023 12:49,14-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
50c7cbd3-4dd2-4388-afab-d8b506b5d33b,Inbound,Order Related,Delayed,,,,14/08/2023 12:56,14/08/2023 13:45,14-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
04bb48e3-53c7-444e-a9fb-2e1bb6917df9,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 14:47,14/08/2023 18:11,14-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1959b619-6121-469e-92cb-beb5b35a9853,Inbound,Order Related,Invoice request,,,,14/08/2023 16:25,14/08/2023 16:27,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
e77dd089-90ec-4142-9b1b-8dab9d898f9b,Inbound,Order Related,Delayed,,,,14/08/2023 17:30,15/08/2023 00:31,15-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
baf8185e-559e-47f8-bb46-cc0accf44102,Inbound,Refund Related,Refund Related Issues,Thanks ,,,14/08/2023 18:01,14/08/2023 18:09,14-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
1146564e-2d03-445d-9be1-72d79fab0a5f,Inbound,Returns,Reverse Pickup Enquiry,Nice talking ,,,14/08/2023 17:57,14/08/2023 22:17,14-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
652399df-3cc6-4978-8f98-b7050c9610be,Outcall,Returns,Exchange / Replacement,,,,14/08/2023 18:50,14/08/2023 18:51,14-Aug-23,,,,,Christina Lopez,Isabella Wong,Emily Chen,>90,Split,5
c386fb40-038d-4a1c-892c-4ce832254661,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:48,14/08/2023 18:54,14-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,1
2ced56e9-c4b7-4880-bc9e-0b1dee0fd55d,Inbound,Order Related,Delayed,,,,15/08/2023 14:30,15/08/2023 14:31,15-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
bc3e983b-703c-4349-8cc1-40c935876722,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:08,15/08/2023 08:09,15-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
42ed8fea-6901-442d-9e55-8695b64a968a,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 08:48,15/08/2023 08:55,15-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
47bac21f-addf-4b97-8b35-26e453effcbf,Inbound,Cancellation,Not Needed,,,,15/08/2023 09:47,15/08/2023 11:11,15-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
ccdc52b4-86da-4b2b-97ad-ba49e8c450d8,Inbound,Order Related,Installation/demo,Thank you,,,15/08/2023 22:06,15/08/2023 22:21,15-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,3
6db9d76b-7684-494d-adbd-31199068c8f3,Inbound,Returns,Return request,,708e405b-2e8f-416d-8d32-d0890aa3b330,05/08/2023 10:47,14/08/2023 06:34,14/08/2023 06:37,14-Aug-23,AZAMGARH,Electronics,1399,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
ee67e456-4cc1-40a4-9253-d1ecca814030,Outcall,Returns,Return request,Satishfied,6d9a1662-fb09-4937-b288-6d3cb659d03e,05/08/2023 17:52,14/08/2023 17:42,14/08/2023 17:45,14-Aug-23,NAGERCOIL,Home Appliences,924,301,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,4
c30fae3d-bc3a-4f94-b8b7-ddf89740e544,Inbound,Returns,Return request,"My query not yet resolved. During call, excutive told me she has raised request but she never raised any ticket and shared with me. Totally wasted of time to call Shopzilla support team.",033f8c07-cdbf-4dba-a0c8-31485889a284,02/08/2023 10:09,14/08/2023 11:32,14/08/2023 13:58,14-Aug-23,PATNA,Electronics,1599,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
a0c49912-a364-458f-8ce9-37f9f0c51803,Outcall,Returns,Wrong,,631f2da1-4068-428d-a31d-a4572b2ed1ad,03/08/2023 18:10,14/08/2023 10:58,15/08/2023 14:31,15-Aug-23,MOHALI,LifeStyle,949,,Melissa West,William Park,John Smith,31-60,Morning,4
02e43e9e-4511-4874-bd9d-53fe55e950eb,Inbound,Returns,Return request,Very good ??,d7ba8484-ad9f-4cc6-b021-22f3414f8210,25/07/2023 16:54,14/08/2023 15:22,14/08/2023 15:50,14-Aug-23,PATNA SADAR,Electronics,2199,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
4ce34934-18f8-4855-aab3-6cf270ad5d63,Inbound,Returns,Missing,,e8fbcc58-3c81-487f-b063-999d5261f2f7,06/08/2023 22:59,14/08/2023 11:22,14/08/2023 11:28,14-Aug-23,BOLANGIR,Home,629,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7e05a46c-d298-4214-8a97-8b573577ca72,Inbound,Returns,Reverse Pickup Enquiry,,7093f66f-63fa-4aa7-adcb-6e908a8640c0,01/08/2023 12:23,14/08/2023 12:08,14/08/2023 12:08,14-Aug-23,NEW DELHI,LifeStyle,1199,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
57ea4ad1-6f5e-4aea-938b-360376436a16,Inbound,Returns,Reverse Pickup Enquiry,All ,28d7afbc-c432-4c7a-8974-41577e9c3aae,06/08/2023 18:29,14/08/2023 18:06,14/08/2023 23:23,14-Aug-23,BHIKHI,LifeStyle,617,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b757c1f3-4a6a-4d8c-81ef-5537e001be07,Inbound,Refund Related,Refund Related Issues,,c5e465dd-434b-438f-a530-196901379681,22/07/2023 20:43,14/08/2023 09:28,14/08/2023 09:32,14-Aug-23,PURNIA,Books & General merchandise,469,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ffda91cc-b4d0-49a3-859e-a5a453bd93be,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 19:57,14/08/2023 23:05,14-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
9c06c037-d6b0-46e1-91cb-a2c3910c2fd6,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:25,14/08/2023 17:29,14-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,3
fbb2b88a-d348-4123-b15f-858898864822,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:25,14/08/2023 19:38,14-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
2daab552-1979-457b-8e2d-3c28e352c5b6,Inbound,Returns,Return request,,,,14/08/2023 15:25,14/08/2023 16:03,14-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
2aef143a-3778-463e-ad9b-5cf4c806ff6e,Inbound,Order Related,Delayed,Please add malayalam language also,,,14/08/2023 18:11,14/08/2023 18:12,14-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
7bdfaf9f-460a-4cd5-b371-b1825e783c48,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:58,14/08/2023 20:00,14-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
57bcb072-5ba0-4ac1-82aa-4d6a210cc825,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:23,15/08/2023 09:57,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
4756e9ad-9156-4656-9ef6-bf9e0e172240,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:31,15/08/2023 21:00,15-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6d29eea4-74c8-427b-8b80-d24b1639f310,Inbound,Order Related,Delayed,Every thing is good but this time u late,07275820-5cc5-4d88-9ecf-da8949166d7d,03/08/2023 21:17,15/08/2023 11:38,15/08/2023 11:40,15-Aug-23,JHANSI,LifeStyle,179,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
9b14eb19-02ac-4f0a-9f6b-b72fcf9f4c26,Outcall,Cancellation,Not Needed,,abb15f24-ecba-4933-94f0-d98c32b99ddd,11/08/2023 00:33,15/08/2023 10:10,15/08/2023 11:10,15-Aug-23,SIKANDRABAD,Books & General merchandise,99,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eef8f2c1-2f10-44cf-8c6a-c5e164d8f8ef,Inbound,Refund Related,Refund Enquiry,,9c8c1206-9ba1-4446-8bae-cfc95d0a6206,07/08/2023 23:05,15/08/2023 10:20,15/08/2023 10:24,15-Aug-23,KASHIPUR,LifeStyle,475,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
5948a0a0-073b-42ba-9c58-ac34ede975de,Inbound,Refund Related,Refund Related Issues,,8a8825cb-7160-447c-b245-63c11d542718,09/08/2023 11:17,15/08/2023 18:45,15/08/2023 18:53,15-Aug-23,INDORE,Home Appliences,12999,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
5bdcd24e-81a1-48ed-afd5-feab41103a9f,Inbound,Returns,Return request,Customer service good ??,9263f155-31fd-4b3c-bd32-11a3b72839c2,01/08/2023 00:13,15/08/2023 13:24,15/08/2023 13:28,15-Aug-23,LUDHIANA,Electronics,999,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,1
1507fec0-4061-46d4-8878-2ee5e3e661b1,Outcall,Order Related,Delayed,Delivery service 3rd class,a1dc6c5f-b166-484a-8a7f-0a3b5ee3a395,03/08/2023 12:07,15/08/2023 18:31,15/08/2023 18:39,15-Aug-23,AHMEDABAD,Mobile,19999,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
62c5a9e4-1d62-4fcb-85dd-b2dbbfdb177a,Outcall,Returns,Return request,Q to contact,,,15/08/2023 18:15,15/08/2023 19:18,15-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
78272463-6bfd-4c44-9488-aad19754d113,Inbound,Returns,Reverse Pickup Enquiry,All the best ,,,14/08/2023 16:28,14/08/2023 16:30,14-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
c16f2f47-3e79-415b-8962-ffc1396d2d61,Outcall,Order Related,Delayed,,,,14/08/2023 17:06,14/08/2023 17:08,14-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
2fe87657-dd90-4498-bf51-bd7444f7f797,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:07,15/08/2023 13:08,15-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
4ead9f46-f344-48e7-96c0-690bb6b3731a,Inbound,Returns,Return request,,,,15/08/2023 00:33,15/08/2023 00:35,15-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
2298b70d-3f92-4a4e-9540-1ed5d3bc49d1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:41,15/08/2023 09:44,15-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
9e1ee214-6239-42b8-8df3-7604879d201b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:52,15/08/2023 09:53,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
e5175820-4ae1-4d8b-8792-26ea7757aa1c,Inbound,Returns,Return request,Good behavior,,,15/08/2023 13:27,15/08/2023 13:38,15-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
89ebc7fa-4d23-4d93-95ca-2b714f78b980,Inbound,Shopzilla Related,General Enquiry,My issue is not resolved. I ordered something through Shopzilla and if anything comesup Shopzilla should take care but instead they are telling me to contact bank which is not good,,,15/08/2023 18:51,15/08/2023 18:54,15-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
4a1d77e1-87d3-409a-8559-0e138d0daddb,Inbound,Feedback,UnProfessional Behaviour,,885e8235-d662-44a7-80f4-02f14a7b2f26,12/07/2023 18:06,14/08/2023 18:24,14/08/2023 18:25,14-Aug-23,MANGALDOI,Electronics,413,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
eec5a1dc-129f-4945-8bc1-59ac97b3daf1,Inbound,Product Queries,Product Specific Information,**ing shit with the support you pwople are giving me ,,,14/08/2023 08:42,14/08/2023 08:56,14-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,1
70a497fa-7e69-4861-a9e1-4775b893a920,Inbound,Cancellation,Not Needed,,427076a9-6af3-46f6-9085-7cc55f7523c3,06/08/2023 20:56,15/08/2023 21:14,15/08/2023 21:16,15-Aug-23,KANPUR,Books & General merchandise,228,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
8a82a2b2-77a5-4242-93af-2e7d155edf52,Inbound,Order Related,Delayed,,21743dc4-a888-44c1-b859-5671830beeaa,10/08/2023 23:25,15/08/2023 08:38,15/08/2023 08:38,15-Aug-23,GUWAHATI,Electronics,597,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
07dc436a-ea8c-45da-9214-243d1bbce665,Outcall,Order Related,Delayed,,5a88d847-251a-4701-89c4-0e6153702687,11/08/2023 01:41,14/08/2023 13:23,14/08/2023 13:24,14-Aug-23,MEERUT,LifeStyle,4289,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
52d39316-d968-4763-8011-2f380dd5e717,Inbound,Cancellation,Not Needed,5 star to Shopzilla,,,14/08/2023 09:20,14/08/2023 09:26,14-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
4ee34fc9-f515-4ee7-a5eb-a1197b55452a,Inbound,Returns,Reverse Pickup Enquiry,"Issue addressed by Mr   in no time , really happy for Shopzilla for having such wonderful professional team. The customer executive was quick in responding and listened properly to my query and resolved my issue the way it was suppose to be. Thank u   and all the best ",,,14/08/2023 09:56,14/08/2023 10:05,14-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
ec125977-876c-4d72-9913-2a3998f8633b,Outcall,Returns,Reverse Pickup Enquiry,Worst service by Shopzilla ,,,14/08/2023 11:24,14/08/2023 11:35,14-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
6c806fdf-2af5-4305-8904-5459f0b5acaa,Inbound,Returns,Return request,,,,14/08/2023 13:54,14/08/2023 14:42,14-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
9c4d5db0-5ab3-4887-9219-1a6c779cfe8a,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 17:00,14/08/2023 17:01,14-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
3e7e597c-71cf-48f5-8fba-69fdba8d394d,Outcall,Returns,Reverse Pickup Enquiry,Nice,,,14/08/2023 17:30,14/08/2023 17:31,14-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
8e60d564-2f64-4403-b1cd-dc0f8f94a58d,Inbound,Returns,Fraudulent User,,,,14/08/2023 18:11,14/08/2023 18:51,14-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
0c03e0cc-6d9d-4dfc-921b-0cb6fa800a5b,Inbound,Returns,Return request,Already it is best ,,,14/08/2023 21:22,14/08/2023 21:24,14-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
ce25ffff-e028-40d5-94ca-49a4e592150c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:10,15/08/2023 07:49,15-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
d409795d-94c3-4661-b461-7286e230c427,Inbound,Order Related,Order status enquiry,I'm impress but caustomer care you promise to expected delivery but no response any one i request please expected delivery date delivery ?? please ??,,,15/08/2023 11:49,15/08/2023 11:55,15-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
72a4f35b-d5ca-4cc3-9283-771e4fe7b260,Inbound,Returns,Reverse Pickup Enquiry,Great job,,,15/08/2023 11:57,15/08/2023 12:00,15-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
654af50e-6cde-41b9-8ab5-bf2d368cd812,Outcall,Returns,Return request,,,,15/08/2023 12:43,15/08/2023 12:46,15-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4def3ed2-b91b-4807-a119-29f8a90de7a1,Email,Feedback,UnProfessional Behaviour,,,,15/08/2023 16:10,15/08/2023 16:13,15-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
fa0bfc1e-2e76-40c6-8e0e-f590ddb3b718,Outcall,Cancellation,Return cancellation,Very Good Communication Service ,,,15/08/2023 16:28,15/08/2023 17:00,15-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
14ff8fb6-0d9d-459f-aaae-bbcb44147020,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:56,15/08/2023 17:14,15-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
e55df7c3-95ae-4b12-b92a-c60565ded035,Inbound,Order Related,General Enquiry,,,,15/08/2023 17:47,15/08/2023 17:49,15-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
32acda94-3147-4958-97dd-2da0043cc8ba,Inbound,Order Related,Priority delivery,Customer exicutive was good Am satisfied with his answers ??,,,15/08/2023 20:14,15/08/2023 20:15,15-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6a75f437-e007-4455-8064-91b50d6bb5d6,Inbound,Order Related,Order status enquiry,,,,15/08/2023 20:27,15/08/2023 20:28,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
6c40c108-b54a-4922-8c58-92cf73958dfa,Inbound,Order Related,Delayed,,,,15/08/2023 22:02,15/08/2023 22:04,15-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
0a2182f4-bed1-4d4c-a6e0-30c428275b8e,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 22:20,15/08/2023 23:37,15-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a4fb04af-539b-4cdf-96a6-9f0f91de0744,Inbound,Order Related,Delayed,,8a9f053a-697b-4415-889c-f6e8334b1c49,03/08/2023 11:37,15/08/2023 09:35,15/08/2023 10:11,15-Aug-23,HYDERABAD,Mobile,13990,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
d29134f9-4223-4c22-8ce1-5bdceeea9d01,Inbound,Returns,Service Centres Related,,886b613f-3e6b-4edc-998e-d9b6eae316a1,18/07/2023 22:21,15/08/2023 10:01,15/08/2023 10:01,15-Aug-23,ARRAH,Electronics,664,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
a1c96717-8fb4-4cd8-91f0-288dce055b9f,Inbound,Order Related,Order status enquiry,,443070a6-b9fe-45bd-9d37-6583d94d50ee,10/08/2023 15:26,14/08/2023 17:11,14/08/2023 19:43,14-Aug-23,BANGALORE,Electronics,649,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,3
fe181b35-e637-4dd7-838f-93d4f3a5e4eb,Inbound,Order Related,Order status enquiry,Delivery experience very bad ,8f20855c-2d7d-49fa-8031-f53acee98cc9,06/08/2023 15:09,15/08/2023 11:50,15/08/2023 12:42,15-Aug-23,HARIDWAR,Mobile,15999,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
7b942db2-a267-4ec6-904f-43dd1c966528,Inbound,Order Related,Delayed,,0dc52edc-b126-4115-94e6-347a7d686460,09/08/2023 16:01,15/08/2023 11:18,15/08/2023 11:31,15-Aug-23,DURG,Mobile,18999,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d57d0bbe-069b-4d04-b17e-5dbd7bd91ce2,Inbound,Returns,Product related Issues,,,,14/08/2023 08:14,14/08/2023 10:04,14-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
051974eb-e272-4908-b13e-a21d6767df63,Inbound,Product Queries,Product Specific Information,Very good experience with Shopzilla ,,,14/08/2023 12:22,14/08/2023 12:23,14-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
e6100429-4047-4e5e-bbad-dc4c25350927,Inbound,Order Related,Invoice request,Good customer service problem slove quickly ,,,14/08/2023 16:59,14/08/2023 17:04,14-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
c2a3a88a-cae5-4363-9c6f-c10686139363,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 17:06,14/08/2023 17:07,14-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
2ba9dd89-e853-43e0-a1af-921218415adf,Inbound,Order Related,Delayed,,,,15/08/2023 09:08,15/08/2023 09:08,15-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
47e4e11b-aca6-4fe6-ac11-25508e14b88d,Inbound,Returns,Wrong,Very good,,,15/08/2023 22:31,15/08/2023 22:44,15-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
41a0b202-d900-4b2d-b2ea-744562295503,Outcall,Returns,Return request,Overall good,,,15/08/2023 13:51,15/08/2023 13:55,15-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
f5b06630-07c2-4f98-9987-35bb079ba0e6,Inbound,Order Related,Installation/demo,,,,15/08/2023 13:24,15/08/2023 14:46,15-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
3cac14a0-9048-4f1d-b370-d69a389dc8b8,Inbound,Returns,Exchange / Replacement,Thanks for solve my issue ??,,,15/08/2023 16:00,15/08/2023 16:02,15-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
197a6de8-cb0b-4b4b-9919-1ae1a11ca192,Inbound,Returns,Fraudulent User,No problem the agent was really good ?? ,,,15/08/2023 19:30,15/08/2023 19:31,15-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
5fceb936-b5a7-4384-84e8-ac914e051dee,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:33,15/08/2023 19:38,15-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b8df7d36-31c6-44fe-a9f6-76d4b518e820,Inbound,Order Related,Priority delivery,,,,15/08/2023 20:26,15/08/2023 20:29,15-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8df11313-8fc7-43aa-840f-f27dc4437d19,Inbound,Returns,Reverse Pickup Enquiry,Customer executive was good job,,,15/08/2023 23:43,15/08/2023 23:50,15-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
872ca370-b236-408a-8490-db5a40ffc65a,Inbound,Returns,Wrong,,b958b5e1-4c95-40d7-81e6-16b41d206e7f,24/07/2023 17:17,14/08/2023 12:45,14/08/2023 15:49,14-Aug-23,DAUSA,Electronics,1999,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
249dc7b4-f9d6-43e3-9e3f-603c6295974d,Outcall,Order Related,Delayed,,ae9d8c38-e05c-4e68-aff8-99337a3f63f6,29/07/2023 14:03,14/08/2023 20:22,14/08/2023 20:23,14-Aug-23,RAJOURI,LifeStyle,530,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f175d6b7-2141-43a2-b845-3359d17f8126,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience ,930d3f33-e3b0-4c79-9ecc-3fb9b7029cb0,09/07/2023 16:46,14/08/2023 16:58,14/08/2023 17:11,14-Aug-23,CHATRA,Home Appliences,20499,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
9b5332a2-73f4-434d-8d6c-dc728d88f9f6,Email,Refund Related,Refund Enquiry,Thank you Shopzilla customer care agent Mr shivparasant sir thank very very much i am very very happy and Shopzilla customer care so good help Thanks Shopzilla customer team ,0ce8b5b3-bf91-47b2-b4a4-c6ee79094c75,10/08/2023 23:55,15/08/2023 13:42,15/08/2023 13:46,15-Aug-23,SAMASTIPUR,LifeStyle,349,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
7cf91086-cd9b-4a7e-a7fb-f7bda96af407,Inbound,Returns,Return request,Excellent ??,2aebdcf0-4df9-4503-8686-a70a9f67321e,05/08/2023 21:40,14/08/2023 21:45,14/08/2023 21:48,14-Aug-23,MUZAFFARPUR,Electronics,1329,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
52c38f7d-50a6-4cc1-bc6c-b0ba9d355bad,Inbound,Order Related,Delayed,,00d8da44-4600-4218-a65e-859b58eb1b84,09/08/2023 09:58,15/08/2023 09:14,15/08/2023 09:15,15-Aug-23,COONOOR,LifeStyle,369,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
a4e2d8a5-2aba-4d29-a5f9-125793a80cb3,Outcall,Returns,Wrong,,287b6d0f-b253-416a-8bff-83cb0756bcba,30/07/2023 00:22,13/08/2023 20:07,14/08/2023 12:06,14-Aug-23,BARJORA,Books & General merchandise,999,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
b73a0c2e-e00c-40ee-8bdd-c25d880a77b3,Inbound,Returns,Wrong,,,,14/08/2023 18:22,15/08/2023 01:55,15-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
430af2e6-aa33-48f3-99e9-aab9de43f50e,Inbound,Order Related,Order status enquiry,,,,14/08/2023 09:46,14/08/2023 10:23,14-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
582a8a92-ebcc-4e09-856e-5600228b0789,Inbound,Order Related,Delayed,,,,15/08/2023 09:07,15/08/2023 09:07,15-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
05d7ff3a-f807-4a5a-af0d-14e478bd6c74,Inbound,Offers & Cashback,Other Cashback,,,,14/08/2023 10:50,14/08/2023 11:14,14-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
c547a6eb-14e2-4ead-b7ca-1e434d0b7e56,Email,Order Related,Delayed,,,,15/08/2023 12:14,15/08/2023 12:16,15-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
2a2726bb-b668-4414-bb52-553adfbe08b7,Email,Order Related,Installation/demo,,,,14/08/2023 13:47,14/08/2023 14:06,14-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
0458b4a9-4cdd-472e-bac9-57d80e588332,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:29,14/08/2023 16:56,14-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
58e46390-7cc8-40f8-8a72-3f57a59585fb,Inbound,Payments related,Payment related Queries,,,,14/08/2023 17:33,15/08/2023 14:57,15-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
09e6c882-15e3-417b-bfcf-7d1217d03014,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:30,15/08/2023 00:36,15-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
7c9d2de1-3d33-47b4-8b66-1e1dbe2bbb00,Email,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:26,15/08/2023 07:28,15-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,3
66caee6b-4d68-4aea-b0e2-750fd0a0fcc2,Inbound,Returns,Fraudulent User,Online complain rease option not available.....,,,15/08/2023 09:41,15/08/2023 09:44,15-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f595256d-a2ad-4012-b6f5-b0f5b3d7b1ff,Inbound,Order Related,Installation/demo,,,,15/08/2023 14:37,15/08/2023 18:46,15-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
c72aa01a-8412-4000-a680-856eb6bcf030,Outcall,Returns,Return request,Good ,,,15/08/2023 14:55,15/08/2023 15:11,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
53e95ce7-28f3-4eea-97c4-3ffe09753d20,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:28,15/08/2023 18:02,15-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,1
30540ae0-9f7c-4ad8-8c5a-97e4494a3f21,Email,Shopzilla Related,Shopzila Premium Related,Good ,,,15/08/2023 18:45,15/08/2023 18:46,15-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2b8317cd-1ad0-45a1-95d7-ca2847d20e7b,Inbound,Order Related,Delayed,,afc30454-f13c-4ecc-831e-d5e81b855ea8,13/07/2023 23:37,15/08/2023 18:22,15/08/2023 18:23,15-Aug-23,TIRUVALLUR,Home Appliences,3599,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
6e2c9de5-c2b0-4a63-b52e-701ea6247257,Outcall,Returns,Service Centres Related,,fdceba3b-064b-417c-a7bd-5460db0a4eea,14/06/2023 19:10,14/08/2023 16:56,14/08/2023 17:00,14-Aug-23,NAGPUR,Home Appliences,3915,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
aa644216-8390-4ef4-9262-7767c8a53c49,Inbound,Shopzilla Related,Shopzilla Rewards,,759e0299-1a76-460a-a928-bb8d07569d30,26/07/2023 16:53,15/08/2023 21:53,15/08/2023 22:03,15-Aug-23,KUPWARA,Electronics,449,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
1c6abb4c-de77-4df8-898e-a2c1113181de,Email,Order Related,Delayed,"For large products keep the word of Home delivery. It闁肩儤甯￠崺妞ゆ垼妫勬俊绌 very disappointing from Shopzilla guys . Not delivering products on time and intact no information also , which is quite irritating and not expected from their end . ",f2378117-f073-4c25-afbe-2553e2f715fa,07/08/2023 21:45,14/08/2023 14:00,14/08/2023 14:26,14-Aug-23,MUVATTUPUZHA,Books & General merchandise,1110,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
9635c082-6a06-4823-a3f2-1a5f67db218a,Outcall,Refund Related,Refund Enquiry,,dd391b91-1e8c-4e65-89dc-d1676f28d7b2,09/08/2023 18:58,14/08/2023 12:35,14/08/2023 12:39,14-Aug-23,THRISSUR,Electronics,60990,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
135646af-fc26-46d0-8457-e00884ccf636,Inbound,Cancellation,Not Needed,,8fc5613e-0ac7-4b51-8e3f-1a576c9dcd76,06/08/2023 21:21,14/08/2023 21:07,14/08/2023 21:08,14-Aug-23,BHIWANI,Books & General merchandise,387,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
8dc0bc8c-f200-4b8a-bb1f-f912b167a6d9,Inbound,Returns,Reverse Pickup Enquiry,,6b2b11e9-2100-4dd9-b72b-c12d329dafa7,05/08/2023 06:29,14/08/2023 14:01,15/08/2023 02:12,15-Aug-23,HYDERABAD,Electronics,1699,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
d77aa824-fcaf-466d-9853-aaeaee22e910,Inbound,Cancellation,Not Needed,,942034dd-784b-4f3e-91c4-4ec7300a70c2,09/08/2023 11:09,13/08/2023 20:40,14/08/2023 06:46,14-Aug-23,AURANGABAD,LifeStyle,4652,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
913ae967-34d2-4d4d-89b0-bce3765a4957,Inbound,Order Related,Order status enquiry,Very good ,,,14/08/2023 09:15,14/08/2023 09:24,14-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1f014e42-6e5b-4821-b4bd-20f3c11d2ca2,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:56,14/08/2023 12:59,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
4d4613a2-674b-447a-a5ef-6fd41de5572e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:06,14/08/2023 14:07,14-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
9c547c2d-73d5-4b46-86f2-fe442177dfe5,Inbound,Returns,Return request,please provide exchange detail in website. You are only mentioning return option in web site. For Exchange or replace we need to call customer executive.,,,14/08/2023 15:23,14/08/2023 16:00,14-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
ee7bd265-11f5-4718-99cb-34e9500e0c24,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 15:29,14/08/2023 16:19,14-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
cbae60a5-220d-463c-8913-ce24e26b4b0e,Inbound,Product Queries,Product Specific Information,Need more info about products on app and website.,,,14/08/2023 16:37,14/08/2023 16:40,14-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
cb82cd30-5170-49ec-b835-bf9d9d237b19,Inbound,Order Related,Installation/demo,,,,14/08/2023 17:32,14/08/2023 17:39,14-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2a04cb04-0c00-498c-baa7-12cd22995340,Inbound,Order Related,Installation/demo,,,,14/08/2023 17:45,14/08/2023 17:48,14-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
33544470-2ac3-4d53-9f56-2cc14828b71f,Inbound,Product Queries,Product Specific Information,Thanks ,,,14/08/2023 18:51,14/08/2023 18:54,14-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
93bf1604-5373-41af-badc-2f879435eb54,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 20:42,14/08/2023 20:46,14-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
af9c97f5-6f46-4fbb-a4e9-04edaaaf549b,Inbound,Returns,Return request,All products are return policys so many customer problem solved and time not west. ,,,14/08/2023 23:25,14/08/2023 23:38,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
4ce1f3f2-405b-427b-b1f1-6ee1166dd091,Inbound,Order Related,Order status enquiry,,,,15/08/2023 13:03,15/08/2023 13:03,15-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
7ebea544-be69-48a9-a4e5-20c05a82ff9e,Inbound,Returns,Service Centres Related,,,,15/08/2023 13:31,15/08/2023 13:43,15-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,1
7965522a-b4e0-4b46-a175-2d6b42386960,Inbound,Returns,Fraudulent User,,,,15/08/2023 18:33,15/08/2023 18:44,15-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
cff7a87b-d5fc-434a-aad5-0ea6a8e338e5,Inbound,Returns,Fraudulent User,,,,15/08/2023 13:01,15/08/2023 13:03,15-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
a48f837f-5810-42a2-9cd7-c39297623b80,Inbound,Product Queries,Product Specific Information,"Spoke with Executive.. He explained me very well.. Sorry I didn't remember his name but his name start with A something Sorry for inconvenience... but he solved my problems... he spoke in politely, keep going ??",,,15/08/2023 17:31,15/08/2023 17:35,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,4
619642ec-2233-46c0-9434-5bdc3eaa9c98,Inbound,Order Related,Installation/demo,If product diffected at your side at least return policy gives 15 days return defected product.,,,15/08/2023 20:25,15/08/2023 21:02,15-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
59c09715-b63d-42ce-a771-2e4a4e5afb5b,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:46,15/08/2023 21:00,15-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
373a45fc-1354-4b41-9365-b5704a5ef3b2,Email,Refund Related,Refund Related Issues,,7bc3c995-42a0-48c6-b08b-ef4bd0119467,24/06/2023 23:49,15/08/2023 13:55,15/08/2023 13:59,15-Aug-23,GHAZIABAD,Books & General merchandise,15,,Anthony Booth,William Park,John Smith,31-60,Morning,5
2083dd8a-b085-4b72-8412-67865b84497a,Inbound,Returns,Return request,,48362542-e8f4-416d-abe1-5296cc446867,31/07/2023 11:12,15/08/2023 07:20,15/08/2023 07:25,15-Aug-23,AZAMGARH,Electronics,1199,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
0a0af1b8-1ed7-453e-89bd-a8b6287e998c,Inbound,Returns,Fraudulent User,,b306d740-c4de-4c8f-a036-2e41d6d5d842,07/08/2023 18:23,15/08/2023 14:04,15/08/2023 21:07,15-Aug-23,BANGALORE,Home Appliences,35690,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
8dde1f36-8a96-4126-88c7-208fe1e60597,Outcall,Order Related,Order status enquiry,Gud,385c8d1e-06b7-45b1-848f-c6513e26aa9b,06/08/2023 10:50,14/08/2023 20:43,14/08/2023 20:46,14-Aug-23,FARIDABAD,Books & General merchandise,1071,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fdac6503-7c17-49bc-b930-22de886dca17,Inbound,Returns,Wrong,,370961e4-6613-40aa-85d5-e578ce99bfa1,04/08/2023 12:13,15/08/2023 13:01,15/08/2023 13:02,15-Aug-23,HYDERABAD,LifeStyle,799,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
514d37bc-b93e-4b9a-8244-281ebbfdb1e7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:23,14/08/2023 10:25,14-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fe3c7aba-7a9e-4a26-813e-e44cd90fe72e,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 10:42,14/08/2023 10:47,14-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
e533700b-533e-429d-8a88-8bb30a09960e,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 10:49,14/08/2023 10:59,14-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
da2ed3e0-bed4-43a3-b655-e7e384043842,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:40,14/08/2023 13:41,14-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
8b1a7cf7-6cc0-4fc7-a96e-edd22ed7e9b0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:47,14/08/2023 21:49,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
7d1fc7a9-e792-4294-8312-c077ba4da708,Inbound,Returns,Damaged,Extremely bad experience with the quality of ur products ,,,15/08/2023 06:37,15/08/2023 07:58,15-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
12043eef-4eef-47a9-ba40-7402cfd495e0,Inbound,Order Related,Installation/demo,Fast reply ,,,14/08/2023 18:57,14/08/2023 19:23,14-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,4
b113a044-dc1f-4b5f-920e-44acf32b2aa4,Inbound,Payments related,Billing Related,I have only one request Please kindly solved my Shopzilla pay latter issueIt takes more than 3 to 4 monthThank you,,,14/08/2023 23:55,14/08/2023 23:57,14-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
b0835c1f-6008-4cf6-a845-f7857bdf5440,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 00:56,15/08/2023 00:56,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c792c0cf-de0d-4b72-a613-9e0ec54929ee,Inbound,Returns,Return request,,,,15/08/2023 10:19,15/08/2023 10:22,15-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
c508480e-e328-4014-9574-b78db348644a,Inbound,Returns,Return request,,,,15/08/2023 10:40,15/08/2023 14:13,15-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
19dbfc48-4360-4424-a2b4-d1b35e55a338,Inbound,Order Related,Invoice request,Thanks,,,15/08/2023 13:35,15/08/2023 13:44,15-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
406f5626-db80-471c-ab74-9edaf9b98e2e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:07,15/08/2023 15:12,15-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
8bc6dfdf-eae7-40d3-9be1-a9602f2c8572,Inbound,Returns,Return request,Product should be delivered right product to customer which can do more trustfull your company.,,,15/08/2023 18:28,15/08/2023 19:00,15-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b18358f6-4c5d-4b66-a980-4d16ccd53deb,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 19:34,15/08/2023 19:48,15-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
23647fa6-2f71-4e5e-bd9e-e18c476d434c,Outcall,Order Related,Order status enquiry,Very good ,858f7239-2b58-41c2-aa02-7001793ef176,07/08/2023 20:21,15/08/2023 12:17,15/08/2023 12:19,15-Aug-23,NALGONDA,Books & General merchandise,215,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a5e32797-b856-42c8-b5c9-4c2a7f3edf53,Outcall,Refund Related,Refund Enquiry,Thanks for your polite behaviour ,71fdd563-6da9-4b1b-a033-9b5d34fb647a,09/08/2023 17:51,15/08/2023 09:08,15/08/2023 09:10,15-Aug-23,SIKAR,LifeStyle,219,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
43c8a119-dd85-4b39-b52a-53b836c07550,Inbound,Order Related,Delayed,,f2de41a4-16e8-4dbc-87b9-c37a9577df80,07/08/2023 19:10,15/08/2023 11:55,15/08/2023 11:58,15-Aug-23,HISAR,Electronics,748,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
bbef0fc4-4f2d-4749-9092-6d126b4cabee,Outcall,Returns,Return request,,5abcd310-6b0b-41c1-9812-67cd2cd8a036,02/08/2023 12:24,13/08/2023 18:01,14/08/2023 11:36,14-Aug-23,Vikasnagar,Electronics,999,815,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
34ce976a-12a2-4d23-b5d1-c5f84a2fe08e,Inbound,Returns,Wrong,,,,15/08/2023 12:54,15/08/2023 13:01,15-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
660f9c64-30f3-4235-8725-63ff25dfbe64,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:31,14/08/2023 14:33,14-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
65e71907-069e-43f5-9fa3-7d3cc76e325d,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 15:06,14/08/2023 16:14,14-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
c47c2e6f-0c53-43c5-80bb-9d616a865531,Inbound,Returns,Return request,Please provide product as in the given description for example in the description it's given as pipe material is steel/metal but actually it is plsstic. ,,,14/08/2023 15:37,14/08/2023 15:43,14-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
87749b41-d1a5-4a99-a955-bb8e3e0b9dd1,Outcall,Returns,Return request,Shopzilla is a brand... not add the fake brand on your online app,,,14/08/2023 17:16,14/08/2023 17:20,14-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
6cc92fcd-e05b-4691-8a19-cd3ade07257b,Inbound,Shopzilla Related,General Enquiry,Very good appp,,,14/08/2023 17:28,14/08/2023 17:30,14-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
ac9ed18a-9583-4d34-b7ff-568e80c7c10a,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 19:24,14/08/2023 19:25,14-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
c17446b7-20c2-40a5-9597-ae006cc29b70,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:32,14/08/2023 21:00,14-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
148b6576-89a5-414f-817a-0a9faaaac8ae,Inbound,Returns,Return request,Nice coustomer support ??,,,14/08/2023 21:20,14/08/2023 21:29,14-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
42cadd21-8f9b-4c2b-8e6c-cbb4d86c3816,Inbound,Returns,Reverse Pickup Enquiry,Please solve my issue of replacement so that i can buy new shoes from refund   ??????????????,,,14/08/2023 21:53,14/08/2023 22:01,14-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
3e7e72a9-108a-4653-8a32-7c233b8cc5b4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:02,15/08/2023 18:00,15-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
9f75bb08-ea65-4d69-8340-e3f69234aa84,Inbound,Returns,Missing,,,,15/08/2023 21:56,15/08/2023 21:57,15-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
d1388d0f-7e4c-4db8-9fdb-5d041ad4b040,Inbound,Returns,Reverse Pickup Enquiry,,c2c80c6b-8c08-4e28-b140-212ef0c088ca,27/07/2023 18:43,14/08/2023 16:53,15/08/2023 11:40,15-Aug-23,BALESHWAR,Books & General merchandise,299,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,2
a86c0827-ee7e-47f9-9929-0491fa708e0c,Inbound,Order Related,Delayed,,c25cee4c-4c5e-487f-aa7d-6d21ee3f4a7f,19/06/2023 09:54,15/08/2023 13:57,15/08/2023 14:00,15-Aug-23,DAUSA,Electronics,2499,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
8e08fd14-f790-4c18-842e-aaf1dadf0ce6,Outcall,Returns,Return request,,be4d3ba2-104e-435a-903b-a76bdf1c5e95,04/08/2023 14:15,13/08/2023 12:32,14/08/2023 23:46,14-Aug-23,SURAT,Electronics,949,496,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
c4ddf791-21ac-44bd-a96d-d0b2b82518ff,Inbound,Order Related,Order status enquiry,Fastest delivered products it's very important,056ac003-9833-49ef-b486-e9adc74405b8,10/08/2023 12:01,14/08/2023 00:01,14/08/2023 00:02,14-Aug-23,MALEGAON,Mobile,19999,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
d70b521f-2ca1-40b6-bb79-50b7c9d0b698,Outcall,Returns,Return request,Good ,,,14/08/2023 14:58,14/08/2023 15:36,14-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
df0a82db-5816-4965-b991-09c7ff1e5787,Inbound,Order Related,Invoice request,THANKYOU SO MUCH MAM,,,14/08/2023 10:40,14/08/2023 10:55,14-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1638886a-3d57-4ff0-8357-dda4dffdbaa6,Outcall,Order Related,Invoice request,,,,14/08/2023 11:48,14/08/2023 11:59,14-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
f2ea58ef-198d-4183-b13b-5a8421351087,Email,Returns,Reverse Pickup Enquiry,Very good,,,14/08/2023 14:51,14/08/2023 14:52,14-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
4970683c-fc9e-47da-9b3a-d3805e7352d3,Inbound,Returns,Fraudulent User,Please refund after getting returned the product.,,,15/08/2023 00:27,15/08/2023 06:13,15-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
f9797acf-2b66-435c-a1d5-bd1799d68dbd,Inbound,Refund Related,Refund Enquiry,Nice,,,15/08/2023 08:12,15/08/2023 08:15,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
fcf42f0a-fbd9-4073-9429-873f16113be0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:49,15/08/2023 10:52,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
5dcaa098-828c-4dfb-a211-f40c9c898f19,Inbound,Order Related,Order status enquiry,problem not short out.,,,15/08/2023 17:07,15/08/2023 19:54,15-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,2
5805a993-4464-447c-b0b9-8709d42352d8,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 16:37,15/08/2023 17:00,15-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
2ca3d5a4-8b89-4ecc-a205-fd2a09ff8e30,Inbound,Order Related,Installation/demo,I need help ,,,15/08/2023 15:44,15/08/2023 16:07,15-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,2
2360db0f-a3ab-4e1e-aeaa-9b6af1613e50,Inbound,Returns,Return request,,,,15/08/2023 21:26,15/08/2023 21:41,15-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
fbd7b6fe-9833-4f09-a9ba-078415422cda,Inbound,Shopzilla Related,Shopzila Premium Related,,,,15/08/2023 21:51,15/08/2023 21:51,15-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
31ab45ac-9ee9-47ff-9b02-77fb0603be42,Inbound,Returns,Wrong,,,,15/08/2023 23:28,15/08/2023 23:30,15-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
5b13dc78-2307-44be-a0fc-62b03b930fe6,Email,Cancellation,Not Needed,,69de1b7d-a564-41c1-9a7f-95a4efb11464,07/08/2023 19:08,14/08/2023 08:43,14/08/2023 08:45,14-Aug-23,DAUSA,Home Appliences,17490,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
64cbf6a4-65ea-4873-ab64-7e34f3dfba36,Outcall,Order Related,Delayed,,5cca6324-9d9f-4460-a36c-14d4c2cb7c1e,03/08/2023 12:04,15/08/2023 14:01,15/08/2023 14:02,15-Aug-23,FARIDKOT,Home Appliences,36490,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
63939826-3b10-4c84-9d0a-c368306e6077,Inbound,Order Related,Delayed,,061fdf29-af3e-4129-968b-54a34574baca,31/07/2023 20:37,15/08/2023 09:24,15/08/2023 09:26,15-Aug-23,CHITTOOR,LifeStyle,484,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
d6b59f6b-199f-4ae8-a57a-ee96a18ea723,Inbound,Order Related,Delayed,,27ed0464-e6e4-4d6e-89e0-ca39f33592ee,04/08/2023 14:29,14/08/2023 10:35,14/08/2023 10:36,14-Aug-23,PASIGHAT,Home,612,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
87e97635-7074-44d3-8441-bc5050f86be7,Inbound,Returns,Fraudulent User,,1d43da62-dcd7-4aa7-a36e-0db6eaddd226,09/08/2023 16:19,14/08/2023 14:34,14/08/2023 14:37,14-Aug-23,NADIAD,Books & General merchandise,1839,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
50c55c77-b7bb-42ca-baaa-57db1e354383,Inbound,Returns,Service Centres Related,,6da1d9e8-b47d-46ec-afa8-f7252ad13e5a,09/08/2023 22:12,14/08/2023 11:04,14/08/2023 11:07,14-Aug-23,MEDINIPUR,Mobile,17990,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
b9509161-a3c5-4c5d-bf9d-e4dbb80d7d8a,Inbound,Returns,Fraudulent User,Thanks,1b4e1dd4-24ea-4834-864d-bdf6c1d3f578,10/08/2023 09:11,15/08/2023 08:49,15/08/2023 15:21,15-Aug-23,SARAN,Home,1095,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
e67377c6-cd14-457b-84f6-b86c79d10e57,Inbound,Returns,Reverse Pickup Enquiry,,ad781032-9a18-495a-b1fb-84d28847c4f2,26/07/2023 14:18,15/08/2023 17:52,15/08/2023 17:56,15-Aug-23,BHOPAL,Books & General merchandise,4999,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
7c99a889-2835-4239-a699-200372b354bc,Inbound,Feedback,UnProfessional Behaviour,Ok,20ff94c5-d78e-4b5b-99a1-81529c1c381a,09/08/2023 20:34,13/08/2023 17:19,14/08/2023 17:11,14-Aug-23,GORAKHPUR,Mobile,23999,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
febbb02e-bb9e-4b01-a7ea-09fdb7be2e95,Outcall,Returns,Fraudulent User,,fd407bad-4d3c-413e-8f0b-fd2dfadf0c0b,11/08/2023 14:07,14/08/2023 10:43,14/08/2023 10:48,14-Aug-23,BERHAMPORE,Books & General merchandise,78,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
7ddacb55-41a1-49e6-9207-8610c53eaf4b,Inbound,Returns,Reverse Pickup Enquiry,I hope it will be more trustable to shop on Shopzilla ,,,14/08/2023 09:58,14/08/2023 10:19,14-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
5394eeea-9b4e-4d54-93de-fc41e92051d1,Inbound,Payments related,Online Payment Issues,,,,14/08/2023 10:26,14/08/2023 10:27,14-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
5da16fa3-4e71-4dc4-b463-fd70df7df602,Inbound,Product Queries,Product Specific Information,Executive don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 know to resolve issues,,,14/08/2023 11:44,14/08/2023 11:59,14-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,1
42ad1bb2-1fdc-48f9-9d55-3dd3aa991d81,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience ,,,14/08/2023 14:22,14/08/2023 14:33,14-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,1
7f4720cf-8594-4deb-9f4d-8ed7c976e061,Inbound,Returns,Reverse Pickup Enquiry,Customer executive talk was good and happy to resolve my issue ,,,14/08/2023 16:59,14/08/2023 17:05,14-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
8e22b06a-51a9-4a8d-bce8-51744d60f101,Inbound,Returns,Fraudulent User,,,,15/08/2023 11:51,15/08/2023 12:02,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
00d2757b-5857-4b52-9077-bbb9d3a7b5d3,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:55,14/08/2023 15:57,14-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
c39cd864-7b32-45a2-a598-c94edcdddd74,Outcall,Returns,Return request,er,,,14/08/2023 16:16,14/08/2023 16:17,14-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
9d352c17-d1f2-4266-b778-55373583bb52,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:49,14/08/2023 16:52,14-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
f54e407d-9d52-46a8-afb4-a527bf622e76,Inbound,Returns,Technician Visit,,,,14/08/2023 18:50,14/08/2023 18:53,14-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
48c97fcd-68e6-47b8-9783-5489dc2ad918,Inbound,Returns,Reverse Pickup Enquiry,good communication,,,14/08/2023 19:35,14/08/2023 19:36,14-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
7684b426-5033-47a0-b02b-f22356023e72,Inbound,Returns,Return request,Ok thank you,,,15/08/2023 12:39,15/08/2023 12:43,15-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
c13765a7-f59e-46b1-95d9-2cdf81fabe2f,Inbound,Order Related,Delayed,This Shopzilla support guy deserves a salary raise. Keep up the good work,,,14/08/2023 21:49,14/08/2023 21:56,14-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
2d415f7a-25b6-4b85-802e-765ee1c47770,Inbound,Product Queries,Product Specific Information,Nice voice and gud communication skilss,,,14/08/2023 23:25,14/08/2023 23:59,14-Aug-23,,,,,Eric Miller MD,Landon Tanaka,Emily Chen,>90,Morning,5
b1e23799-fe73-4d4c-8bfb-38f1858a92d8,Inbound,Order Related,Priority delivery,,,,15/08/2023 09:07,15/08/2023 09:10,15-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
b515f679-a419-491b-bca2-df13b6d4926f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:15,15/08/2023 09:19,15-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,3
98a4d6d1-3583-4f64-a778-b86ec7e2780c,Email,Refund Related,Refund Related Issues,I will stop shopping with Shopzilla,,,15/08/2023 09:53,15/08/2023 10:04,15-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
3075d880-e6f3-43fa-927e-9885e2a16888,Inbound,Refund Related,Refund Related Issues,Customer care representative was polite and addressed my query very well.we must have option available on application where can raise concerns.,,,15/08/2023 11:19,15/08/2023 11:22,15-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
9d1b0e24-c6d4-48c2-83b1-00e94e9965ea,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:20,15/08/2023 20:37,15-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
e512e7f8-6d52-4027-8c61-5b389a434cb0,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 21:51,15/08/2023 22:05,15-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
4912d14f-63f8-4987-9cec-b14d39d7fe21,Email,Order Related,Delayed,,956ba458-7742-4868-a153-84ebc1952bfc,09/08/2023 00:08,15/08/2023 12:12,15/08/2023 20:25,15-Aug-23,HYDERABAD,LifeStyle,619,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e21e9ef5-4d81-4914-b82e-bcef504481ee,Inbound,Returns,Fraudulent User,,92fe7abb-43af-457c-967f-fd42cbff4e1e,06/08/2023 00:24,15/08/2023 11:49,15/08/2023 12:00,15-Aug-23,NEW DELHI,Home Appliences,29990,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
c499df0f-1f42-4a4f-94e4-90b5672bfdf6,Inbound,Returns,Reverse Pickup Enquiry,,097de4fe-ab20-419c-bb8e-f75a1887a4fc,09/08/2023 21:37,13/08/2023 08:56,14/08/2023 11:55,14-Aug-23,NEW DELHI,LifeStyle,173,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
4be30985-5b65-41b0-9e50-f3d7633f93d1,Inbound,Order Related,Delayed,,89c7bc1b-d42e-400d-9378-156f83b6471c,08/08/2023 08:30,14/08/2023 12:14,14/08/2023 13:12,14-Aug-23,TUMKUR,LifeStyle,429,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
cfe2cbbe-3879-4e2f-9190-0a533ddc5dd0,Inbound,Returns,Return request,Shopzilla always support customer. I proud a family member of Shopzilla. Thanks Shopzilla ,9367297e-d1c8-431b-8647-3b9027e6f031,08/08/2023 10:01,15/08/2023 10:11,15/08/2023 10:16,15-Aug-23,ANANTAPUR,Home Appliences,416,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
9d482c55-b762-423e-9c7c-dcfb20204288,Inbound,Returns,Reverse Pickup Enquiry,,22cfa4c2-2d1a-46ae-85e1-d7b541307a0e,04/08/2023 16:55,13/08/2023 14:32,14/08/2023 16:35,14-Aug-23,GUWAHATI,Furniture,4999,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
6f5f6883-18b6-4b47-81e1-a6222405527e,Inbound,Returns,Missing,Good job,,,14/08/2023 10:00,14/08/2023 10:07,14-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
3da24eeb-7919-415d-bed0-00257be49a05,Inbound,Shopzilla Related,Shopzila Premium Related,There was more waiting time to resolve the issue ,,,14/08/2023 12:45,14/08/2023 18:36,14-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,2
50fefef0-a6bc-44be-ad41-cff42bfe246b,Inbound,Order Related,Order status enquiry,Change your policy...for better understanding call me,,,14/08/2023 13:10,14/08/2023 13:10,14-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
4fe39cc5-180d-416d-9fb0-52c6ec96da3b,Inbound,Returns,Return request,,,,14/08/2023 15:50,14/08/2023 21:23,14-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
52256116-b058-4bce-9d8b-ebe4457e3abf,Inbound,Order Related,Priority delivery,Awesome ????,,,14/08/2023 16:14,14/08/2023 16:16,14-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0da96878-0a6c-4985-a9b8-b0e7cde7fbc5,Outcall,Returns,Return request,,,,14/08/2023 17:33,14/08/2023 17:34,14-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
5f52eeff-629c-4101-b737-aae00d71c0d7,Inbound,Returns,Reverse Pickup Enquiry,Very nice girl voice is so sweet,,,15/08/2023 11:59,15/08/2023 12:03,15-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
d1022819-e968-4f6a-ac10-aa1847836de9,Inbound,Cancellation,Not Needed,,,,15/08/2023 18:38,15/08/2023 18:48,15-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
2cd6a3c6-a6bf-4cad-bbf6-d6cd83fea605,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:54,15/08/2023 17:00,15-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
cda60197-4126-4488-9b30-6dc1bf0bfe2f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 00:38,15/08/2023 00:40,15-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
3f82cfe7-8713-4a18-8066-740f1e361b80,Inbound,Returns,Exchange / Replacement,Best conversation ,,,15/08/2023 11:40,15/08/2023 11:41,15-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
b3c25a72-0450-45b0-993f-fa0852a33501,Inbound,Returns,Missing,,,,15/08/2023 12:15,15/08/2023 12:33,15-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
f4bb0666-2ac0-4965-a635-2e863cb8d3df,Inbound,Returns,Missing,Very good,,,15/08/2023 12:49,15/08/2023 12:54,15-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
4e02cb6b-c129-493c-a415-77b4c975871b,Outcall,Returns,Return request,Everything was okay I闁肩儤甯￠崺妞ゆ垼妫勬俊绌 fully satisfied with customer executive ,,,15/08/2023 14:04,15/08/2023 14:10,15-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
8a974e7d-6d57-432e-a329-e7410ae2fc2e,Inbound,Returns,Return request,,,,15/08/2023 13:50,15/08/2023 13:53,15-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
387ad739-900f-4efb-b90c-6ad6cb698c88,Inbound,Returns,Return request,,,,15/08/2023 17:45,15/08/2023 17:50,15-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
2b0abdbe-7569-44ea-b98b-6878f48fb011,Inbound,Returns,Return request,,,,15/08/2023 18:30,15/08/2023 19:22,15-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,1
695d4b52-9544-421d-96a1-bc01ef4cd86c,Inbound,Order Related,Delayed,Very bad experience already one month ago but my problem not solve ,e1f0229c-f795-4577-8e4d-1d46877adc28,17/07/2023 19:25,14/08/2023 08:16,14/08/2023 11:45,14-Aug-23,DIAMOND HARBOUR,Home,638,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,3
fa9cc55f-f0c1-4e10-acac-51327e583369,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 04:37,14/08/2023 04:40,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
0c530322-2e05-4e17-85d3-efb22912ba58,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:27,14/08/2023 11:45,14-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6790be1a-1d24-484f-aa5a-7cd17fe9b1d8,Inbound,Order Related,Delayed,,,,14/08/2023 11:37,14/08/2023 17:40,14-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
761cd30c-8e7c-419f-aa4e-f2dc8bdc96dc,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:13,14/08/2023 13:40,14-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
10ebe771-cd38-4e2a-9e89-f83a5667bbe9,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:00,14/08/2023 15:02,14-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6f3612fd-454e-4f04-8fec-647e1b82d062,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:04,14/08/2023 16:06,14-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
d93269f9-515f-4237-ba66-1e62bb46d689,Inbound,Order Related,Delayed,,,,14/08/2023 17:53,14/08/2023 17:59,14-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,1
7a8c3c35-1292-4bac-9dc0-45bd7830abd1,Inbound,Returns,Missing,,,,15/08/2023 10:27,15/08/2023 10:29,15-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
04e9967c-857f-44a0-a829-ad51a704b865,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 10:30,15/08/2023 10:34,15-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,3
884edd65-4064-473e-9bae-b3f1b42b0097,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:01,15/08/2023 15:08,15-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
a63e393b-dcf8-4328-b4a6-7dea8285ee9d,Inbound,Order Related,Order status enquiry,,,,15/08/2023 22:17,15/08/2023 22:22,15-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
d23b1137-030e-4cc2-b44d-b683974cfa25,Outcall,Feedback,UnProfessional Behaviour,,,,15/08/2023 19:19,15/08/2023 19:20,15-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
f3f03c1d-facc-466e-9268-31f6e234a85b,Inbound,Order Related,Priority delivery,,,,15/08/2023 20:53,15/08/2023 20:56,15-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ee15394e-5a90-4d57-9069-f59ae3da0359,Outcall,Returns,Reverse Pickup Enquiry,Disgusting customers support team only time pass didn't I am trying to return my incomplete order past one and half month but they are not listening my problem,354c09c8-b1aa-4c88-b4f0-65c33c54ef3f,18/06/2023 21:16,14/08/2023 10:22,14/08/2023 10:27,14-Aug-23,PRATAPGARH,LifeStyle,999,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
d2e006aa-c262-48c1-bd04-128a60e824b9,Inbound,Order Related,Delayed,"This customer care ma'am was awesome, we as a customer required these type of ",1f96d7fa-6a99-45e9-a50e-3826526bd115,07/08/2023 01:05,15/08/2023 14:19,15/08/2023 14:23,15-Aug-23,KHARAR,Electronics,999,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
81417587-7774-42cb-b0e8-804e79b88823,Inbound,Order Related,Delayed,I hope you will deliver my order today.,97bf398d-7d28-4760-9644-caaddbc1cfe9,31/07/2023 21:35,14/08/2023 22:37,15/08/2023 05:47,15-Aug-23,CACHAR,Books & General merchandise,199,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
b924c3f9-9b88-4446-9fc5-a23e0195669a,Inbound,Returns,Reverse Pickup Enquiry,,8e4c8262-6783-4a60-a6c9-4c6542d5826b,10/08/2023 17:03,14/08/2023 13:36,14/08/2023 17:18,14-Aug-23,AGRA,Books & General merchandise,227,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
2b72b470-2ee7-490d-8b9b-e614a2da5b99,Inbound,Order Related,Delayed,,dbf37094-826c-4130-94ae-e1efc70669e2,05/08/2023 18:28,15/08/2023 16:26,15/08/2023 16:28,15-Aug-23,PUNE,LifeStyle,899,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
39ae0154-b444-4416-a6b4-eadb1fc9e5ae,Inbound,Cancellation,Not Needed,,8781bc4a-f383-4644-9b6e-f5a4130a2051,09/08/2023 10:42,15/08/2023 13:36,15/08/2023 14:06,15-Aug-23,YELESWARAM,Electronics,581,,Logan Barnett,William Park,John Smith,31-60,Morning,5
de4b2397-8385-4ce3-a698-61b4fc2f2e0b,Inbound,Returns,Return request,Good ,9f549b2f-1518-4b99-8d79-e75bf1cbf160,06/08/2023 19:28,15/08/2023 10:36,15/08/2023 19:52,15-Aug-23,SALEMPUR,Electronics,2649,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fcb9beab-640a-4820-8382-e20c88839def,Inbound,Returns,Reverse Pickup Enquiry,,9d3666d2-5649-4502-84b3-de7d54a7850d,09/08/2023 11:40,14/08/2023 12:21,14/08/2023 12:22,14-Aug-23,BHUBANESWAR,Home,265,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
1686bb3f-4a51-4dc9-8576-08acbf5e86b0,Inbound,Refund Related,Refund Related Issues,Try to provide good service consistently ,f549dda4-8c5f-49cf-a02f-72e9ea2b4e93,25/07/2023 12:09,13/08/2023 21:29,14/08/2023 12:38,14-Aug-23,HYDERABAD,Books & General merchandise,1099,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dd20975d-5ade-40ea-8018-5bf0cf45c3e2,Inbound,Order Related,Seller Cancelled Order,Make trust Don't do foolish things like this Very disappointed with Shopzilla ,,,14/08/2023 01:14,14/08/2023 01:40,14-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
687f6982-399b-444f-959b-a42d2250065a,Inbound,Returns,Reverse Pickup Enquiry,I just want that my issue is solved thank you ??,,,14/08/2023 09:59,14/08/2023 10:06,14-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
9135f065-89fb-414e-9197-1e27b633904f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:12,14/08/2023 12:15,14-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,3
e59f0566-8976-4230-87c7-d46659828ebf,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:49,14/08/2023 13:05,14-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
62e82a3e-f493-42a5-a6a9-027985a6c2a4,Inbound,Returns,Reverse Pickup Enquiry,Give correct product specifications against each item clearly.,,,14/08/2023 13:12,14/08/2023 13:31,14-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
d593807c-b80e-43ec-ba0f-e0cb687dc4c8,Outcall,Returns,Wrong,Thank you for resolving my issue. I am happy that Shopzilla is able to resolved customers issue.   ??,,,14/08/2023 14:39,14/08/2023 14:40,14-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
a15451a8-4af5-4175-9933-8bb4d42440fc,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:46,14/08/2023 15:48,14-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
2eabc38f-4ec4-44fe-b5db-5c77376a0ac0,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:41,14/08/2023 16:43,14-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
53938dc1-4d81-40c9-8cf0-3910ca1fa82b,Inbound,Returns,Reverse Pickup Enquiry,I am sorry to invite ur attention dispute three time replacement created but the right consignment not received I habe booked the said item for 500 ml in liew 250 ml is being repeatedly sending I could not understand what is happening,,,14/08/2023 16:57,15/08/2023 09:21,15-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
5e713fc7-e124-4fff-8f29-cec12fb5b026,Inbound,Returns,Reverse Pickup Enquiry,Good Service ,,,14/08/2023 17:02,14/08/2023 17:03,14-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
fa685325-0bf0-4801-8e0d-51a2eb00b10e,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 17:46,14/08/2023 18:34,14-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
367b1fbd-58ca-4cc9-8c70-31f88275d135,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:01,15/08/2023 11:09,15-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
49ffd390-8f2a-4424-ad98-e3423f4e6b82,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:46,14/08/2023 19:50,14-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
e8a76dfd-8172-4648-b699-00cbe17ac516,Inbound,Order Related,Delayed,,,,15/08/2023 12:30,15/08/2023 12:31,15-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
2ec3c37f-b6e5-4e63-ab9b-e25959fce145,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:22,15/08/2023 19:22,15-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5a078872-0fa5-4047-9378-7b7e2c0944b4,Inbound,Refund Related,Refund Enquiry,She was very good and nice ??,,,15/08/2023 10:16,15/08/2023 10:17,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
96bb9c52-ad53-41d1-b341-1f701d3bb6d1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:48,15/08/2023 11:17,15-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,3
aed07c24-24ce-4775-9988-f570d2cdca63,Inbound,Returns,Return request,Thank ,,,15/08/2023 12:11,15/08/2023 12:23,15-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
58a85eef-2295-4893-a254-91f7c42d8f4b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:53,15/08/2023 20:32,15-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
7d4f8101-b3c9-49fd-b760-b7359a52111b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:02,15/08/2023 14:03,15-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
6e5fdc21-3cd3-40ec-a5b1-367466ea2dd7,Inbound,Shopzilla Related,Signup Issues,While talking with your executive a buzzing sound makes comunication bit harder. Please take care of this issue,,,15/08/2023 14:51,15/08/2023 14:52,15-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
ce98be6d-c02f-4568-8300-10418cdf3f0d,Inbound,Returns,Fraudulent User,,,,15/08/2023 15:11,15/08/2023 15:14,15-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
aa3aa062-47c2-4552-a7d6-491d54d89ded,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:18,15/08/2023 16:22,15-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
d4b45208-64ed-491a-995f-39ab53090d26,Inbound,Order Related,Delayed,,,,15/08/2023 17:19,15/08/2023 17:20,15-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
fc47bcf2-3c7d-4621-ab8e-c949a1358f8b,Inbound,Returns,Return request,,0427ec63-a4b6-4243-a8f5-8723bbe5882b,07/08/2023 11:24,15/08/2023 11:17,15/08/2023 11:25,15-Aug-23,NEW DELHI,LifeStyle,357,,Edward Moreno,Mia Patel,John Smith,>90,Morning,4
4eb5a766-6530-49f2-81b2-a6016d453500,Outcall,Returns,Return request,,5d34421f-ee00-48e6-9249-14630993ab06,24/07/2023 11:36,15/08/2023 10:17,15/08/2023 10:54,15-Aug-23,NASHIK,Electronics,999,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
96b02073-1b7f-4dd3-a412-3a2522f5a5fb,Inbound,Returns,Reverse Pickup Enquiry,Good ,8955003a-1548-41a1-a6af-2a5d4847e997,17/07/2023 12:33,14/08/2023 19:22,14/08/2023 19:23,14-Aug-23,LUCKNOW,LifeStyle,1599,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
a080b7cd-8956-4f82-8e29-3fd5b94b3799,Inbound,Returns,Reverse Pickup Enquiry,Taking so much time to resolve an issue,c15e2734-0c8c-44d5-ae40-98557c250503,26/07/2023 13:05,13/08/2023 10:40,14/08/2023 22:24,14-Aug-23,PATTAN,Mobile,29999,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,1
75d419c4-7cdc-4ea9-85f1-57f84f49011d,Outcall,Returns,Reverse Pickup Enquiry,,b51b2b46-117b-4d05-ac68-6493ed6bce78,05/08/2023 20:49,15/08/2023 12:19,15/08/2023 22:08,15-Aug-23,MUMBAI,Home,2023,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
a2ea2fc2-884a-4c47-99dc-596e097a1130,Inbound,Payments related,Payment related Queries,The senior desk is not able to support anymore just asked me to wait for 24 hours and they are giving this reply to me daily from 3rd july to 13 August ,c26e4b8d-01cc-481d-a422-90d0cb92dfcc,24/07/2023 09:04,13/08/2023 18:24,14/08/2023 10:21,14-Aug-23,SOHNA,Home,947,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
85ef2aeb-e6e0-4a7a-a992-a213ac8bd94c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:17,14/08/2023 11:20,14-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
e1b90db0-15c4-49d4-91c0-6b1768cff771,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:20,14/08/2023 11:22,14-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
5c36de80-0a22-46d1-ab25-4f9b354d7c41,Outcall,App/website,Issues with Shopzilla App,,,,14/08/2023 12:51,14/08/2023 13:59,14-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
c5ceecc3-198e-4b8c-89b6-b1ddb663d40a,Inbound,Refund Related,Refund Enquiry,  for future,,,14/08/2023 13:59,14/08/2023 17:04,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
1608551c-6207-4ce7-b137-4ca810d3b555,Inbound,Order Related,Order status enquiry,,,,14/08/2023 13:58,14/08/2023 13:59,14-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
f7d05daa-9df4-43b9-abd4-135ed1f9bedc,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:07,14/08/2023 14:10,14-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
83890ecd-d850-457a-a4b7-6e497f632fd3,Inbound,Returns,Reverse Pickup Enquiry,??? ???? ???? ?????,,,14/08/2023 15:44,14/08/2023 15:46,14-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
370bcfa3-16dc-47be-b5d4-9e82af07111f,Inbound,Order Related,Installation/demo,Defective product delivery and hurrasing the customar.,,,14/08/2023 19:08,14/08/2023 19:34,14-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,1
203334cb-84c2-4e45-8e50-b254989f32e8,Inbound,Returns,Return request,Improve the quality check system for the products that are being delivered ,,,14/08/2023 20:52,14/08/2023 20:58,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
f492433d-f35f-4cd5-9406-af00d3d82ff0,Inbound,Returns,Damaged,,,,15/08/2023 00:20,15/08/2023 00:23,15-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
a342a49f-9225-4d2f-83d0-1c90bb5e1fd1,Inbound,Payments related,Online Payment Issues,Happy ,,,15/08/2023 04:46,15/08/2023 05:24,15-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
4b2d7213-3d8c-45ca-8af0-7bada02066ff,Inbound,Product Queries,Product Specific Information,Pickup and delivery address changeable.,,,15/08/2023 09:26,15/08/2023 09:29,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
feb8a855-5684-4fd8-bf59-c13134662abc,Inbound,Order Related,Invoice request,Nyc,,,15/08/2023 10:47,15/08/2023 11:01,15-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
88dfc78a-40f3-47e5-aff2-d97d729b67bb,Inbound,Returns,Reverse Pickup Enquiry,Good service,,,15/08/2023 12:24,15/08/2023 12:28,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
7c824f49-2af4-4b95-aa0e-45137b6de802,Inbound,Returns,Return request,,,,15/08/2023 13:11,15/08/2023 13:13,15-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
04c6b961-8e26-442a-a479-f8bd65d72f33,Inbound,Returns,Fraudulent User,,,,15/08/2023 15:14,15/08/2023 15:59,15-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,1
2868e30e-bc80-401b-8b81-bbd094d0d09f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:05,15/08/2023 16:59,15-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
e257933d-4007-469f-9b3c-945311e2b3e8,Inbound,Returns,Missing,Customer executive assistant feedback go,,,15/08/2023 17:31,15/08/2023 17:34,15-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
1035e9b7-760f-41ff-8d1c-ab9a1506f524,Inbound,Order Related,Installation/demo,,,,15/08/2023 17:41,15/08/2023 17:44,15-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
342bae99-eadb-4dd8-8b21-75f42e7f05ad,Inbound,Returns,Return request,Customer excutive service best ,,,15/08/2023 17:48,15/08/2023 17:59,15-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
47b47a19-6663-4110-ab3d-ea51f7e90ddc,Inbound,Returns,Fraudulent User,  skills,,,15/08/2023 18:46,15/08/2023 18:48,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
cbc9fe94-826a-410f-8494-92cd2fb1be2c,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 21:32,15/08/2023 22:08,15-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
df8fb5fc-25b4-4cf2-9293-1c1d3b545ebc,Inbound,Order Related,Order status enquiry,,3d5adef8-18fd-4526-b383-9178a1b963f3,28/07/2023 15:50,14/08/2023 09:46,14/08/2023 09:47,14-Aug-23,JODHPUR,LifeStyle,18999,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6bca483a-a90f-4d8a-b0cf-589d68ca412e,Inbound,Order Related,Delayed,Very helpful,2ac3f3e1-f66b-41e6-b8d6-af5beec3d166,05/08/2023 11:50,15/08/2023 09:12,15/08/2023 09:14,15-Aug-23,DIAMOND HARBOUR,LifeStyle,561,,Joseph Smith,William Park,John Smith,31-60,Morning,5
27ed9e94-4073-47a1-adaf-2608ca3ee5fa,Inbound,Returns,Fraudulent User,,4e290d88-ab57-419c-b38f-c79602fb3613,04/08/2023 09:42,14/08/2023 11:23,14/08/2023 14:39,14-Aug-23,MANPUR,Electronics,1199,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
303ec5dc-088b-4ea0-92ce-d6e9effb8876,Inbound,Order Related,Delayed,Consultant do not have reach to enough knowledge.,25b67614-8fa8-4947-827d-24282ddbbb94,08/08/2023 11:28,13/08/2023 22:04,14/08/2023 06:18,14-Aug-23,JAMSHEDPUR,Books & General merchandise,90,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,4
27c2659e-df10-4bac-af87-da3fae75a8b2,Outcall,Returns,Return request,No ,107f7d8a-6126-4c7b-8680-4fdc1a80fd30,09/08/2023 11:57,14/08/2023 18:07,14/08/2023 19:34,14-Aug-23,SALON,Electronics,899,361,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
760e9624-7e6b-4ed0-bd17-ed7b23fe7fb8,Inbound,Returns,Reverse Pickup Enquiry,,9d52dda5-a066-4871-a4a9-b1ef30ca3011,05/08/2023 16:55,15/08/2023 17:26,15/08/2023 21:14,15-Aug-23,BHARATPUR,LifeStyle,1699,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
7dd7d2b4-d8a5-4641-a255-93b675eb10c3,Inbound,Order Related,Delayed,,17597d18-fea1-40e7-bb92-d826e0c90819,09/08/2023 10:22,15/08/2023 16:47,15/08/2023 16:58,15-Aug-23,PUNE,Home,154,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
d8305ddc-8bed-43f9-a260-23bb3c802842,Inbound,Cancellation,Not Needed,,3d510255-cb51-45b2-97e1-553cf737a11f,11/08/2023 22:19,14/08/2023 10:39,14/08/2023 11:46,14-Aug-23,TAMBARAM,Electronics,8999,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
e007cba7-7124-4241-82a7-332b95057048,Email,Refund Related,Refund Enquiry,U are taking so much time for refund ,,,15/08/2023 14:33,15/08/2023 14:37,15-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
6055a186-5108-45dd-88dd-c587b3dcccfa,Inbound,Order Related,Installation/demo,,,,14/08/2023 10:16,15/08/2023 09:27,15-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
a0d4ceb3-5626-4bbb-a208-8295ef4938c0,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 11:26,14/08/2023 11:34,14-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
86465ac3-ecfa-4e23-bf93-1df935afe423,Inbound,Returns,Missing,,,,14/08/2023 11:32,14/08/2023 15:14,14-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
0f71e551-1a07-47f3-bf20-3f34022bcc26,Outcall,Returns,Reverse Pickup Enquiry,???? ?? ??? ???? ???? ????? ???? ,,,14/08/2023 13:09,14/08/2023 15:01,14-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
de45ffe8-97d0-461a-bfe3-bce6f5392e1f,Outcall,Returns,Damaged,,,,14/08/2023 18:20,15/08/2023 13:29,15-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
c4f1c184-295e-48df-aba5-66b40c853b1e,Outcall,Returns,Damaged,,,,14/08/2023 18:21,15/08/2023 13:31,15-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
55ff15be-f458-4607-b9ef-acc9cd243b55,Inbound,Order Related,Delayed,,,,14/08/2023 21:01,15/08/2023 11:26,15-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
d7113630-48dd-4b91-bae4-c6bbe6d8d043,Inbound,Returns,Missing,good,,,14/08/2023 23:46,14/08/2023 23:48,14-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ee9a7a0b-fbf8-40e3-a8b7-9198d202a315,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 01:40,15/08/2023 01:42,15-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5f04339c-915f-44e9-9c23-37a53773761d,Inbound,Order Related,Delayed,Ok,,,15/08/2023 18:03,15/08/2023 18:53,15-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
7fefa0e0-4b69-4f25-ad92-f4c971f7d7e5,Inbound,Returns,Return request,,,,15/08/2023 21:21,15/08/2023 23:01,15-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
6daff98f-0818-4fb4-a0ad-b607046d39c3,Inbound,Product Queries,Product Specific Information,Well being behave of team member.,,,15/08/2023 21:30,15/08/2023 21:33,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
92f722b0-7b9c-42c0-838c-8c6463f73a4e,Inbound,Order Related,Order status enquiry,Product delivery showing by 9:00 pm and it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 10:30 pm product not delivered闁肩儤甯￠崺妞 I called customer care he said that day is not finished so I cannot help you cal after 12;00 am so date changes then I can raise the concern he said闁肩儤甯￠崺妞 I had ordered 1 week ago and not delivered on promised time by Shopzilla闁肩儤甯￠崺妞 now a days many online sites are delivering within 2-3 days time,,,15/08/2023 22:26,15/08/2023 22:42,15-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
360fa162-e7ed-4d1e-b019-fda546823cf6,Inbound,Returns,Reverse Pickup Enquiry,,b693a145-07fa-4842-b5f8-8921f76a373e,02/08/2023 10:27,15/08/2023 06:53,15/08/2023 06:58,15-Aug-23,KANPUR,LifeStyle,799,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
bbc93bd3-c8fc-41b3-b7be-b62b5b7303ed,Inbound,Order Related,Delayed,,851c506b-2ac6-42b3-b439-6d29a70598d3,05/08/2023 20:42,14/08/2023 11:54,14/08/2023 12:11,14-Aug-23,KAITHAL,Books & General merchandise,241,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
f1cd5c53-a99d-4a73-9ee9-706bc2320874,Inbound,Order Related,Order status enquiry,,ce67cb67-0173-43f6-875a-732ec9a561d5,08/08/2023 08:59,15/08/2023 20:10,15/08/2023 21:17,15-Aug-23,JAIPUR,LifeStyle,499,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,4
941b9830-bd25-419d-8304-4c2ab2eba68b,Inbound,Order Related,Order status enquiry,,b95d0696-af2c-4658-85ee-fb5b65c3e3db,09/08/2023 17:53,14/08/2023 12:12,14/08/2023 12:30,14-Aug-23,JHARSUGUDA,Mobile,8499,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a00b0fb8-5c16-4b42-a58d-79c2892f64bf,Inbound,Order Related,Delayed,,93b49264-0201-4d19-92c4-d0819911bd50,11/08/2023 16:56,14/08/2023 09:50,14/08/2023 09:51,14-Aug-23,VARANASI,Home Appliences,549,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
2a08d367-9d04-48ce-9287-c1616304f93d,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 09:34,14/08/2023 09:38,14-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
edcd9adc-39b2-4117-a281-4b7ef4523e6f,Inbound,Returns,Return request,,,,14/08/2023 11:10,14/08/2023 11:11,14-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
f0e93d5d-c97a-46bf-bf18-4e3c109a31f3,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:29,14/08/2023 12:32,14-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
a20f472c-dd33-462f-bab0-673238c7cac9,Inbound,Offers & Cashback,Affiliate Offers,,,,14/08/2023 13:08,14/08/2023 13:22,14-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
27017ba7-edb1-4a50-b6c4-5473232f300e,Inbound,Order Related,Delayed,Site p material pocha nhi h delivered dhikha rha h ,,,14/08/2023 15:34,14/08/2023 15:35,14-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,1
d40a844a-e492-49a7-8080-e55951238eb7,Inbound,Order Related,Delayed,Good ??,,,14/08/2023 17:17,14/08/2023 18:16,14-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
7144e6bb-95e5-446b-ba1d-1cc2032a0eb6,Inbound,Returns,Fraudulent User,,,,15/08/2023 00:52,15/08/2023 01:28,15-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
c43363b3-7fea-4f11-9fb9-f2ed03b20222,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:03,14/08/2023 19:04,14-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fc97a726-7c00-473d-8e27-06d48fc85e24,Inbound,Returns,Fraudulent User,good,,,14/08/2023 19:34,14/08/2023 19:35,14-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
445e3d38-a4b4-4ee4-b96e-96ada3304770,Inbound,Order Related,Invoice request,Good behavior and helping nature,,,15/08/2023 08:47,15/08/2023 09:40,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
eec05969-90f9-4a73-9083-4e43ee094f13,Inbound,Returns,Return request,,,,15/08/2023 11:25,15/08/2023 11:30,15-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
f4e2289c-b9cb-4113-9f35-d7659f316174,Email,Refund Related,Refund Enquiry,"Very supporting , mujhe bahut hi aache se   very very thankful ",,,15/08/2023 11:32,15/08/2023 11:33,15-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
3ccde576-64a9-4573-9b7b-9ebb3480d157,Outcall,Order Related,Order status enquiry,,,,15/08/2023 11:52,15/08/2023 11:53,15-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7ae109a9-65ed-40c9-a4c2-9ed824ca3de4,Inbound,Returns,Reverse Pickup Enquiry,  and their assistant.. ,,,15/08/2023 14:27,15/08/2023 15:05,15-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
7796966c-07c1-4e13-bee5-72d0f0f11ad2,Inbound,Order Related,Installation/demo,,,,15/08/2023 14:27,15/08/2023 14:31,15-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
f90b6fe1-3167-4437-8765-4c17c8511461,Inbound,Order Related,Order Verification,,,,15/08/2023 15:50,15/08/2023 15:59,15-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
dae7a1a2-e16d-40a4-91f2-78f394779a7a,Inbound,Shopzilla Related,Shopzila Premium Related,Comstmer care agent is very nice and handle costomer nicely ,,,15/08/2023 17:40,15/08/2023 17:58,15-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
2dc52adf-133a-41b0-8328-cae20231d916,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 17:56,15/08/2023 17:57,15-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
f40da46d-f641-4017-a9d0-82acc42c657b,Inbound,Order Related,Installation/demo,,27523df2-d046-462c-b699-2e3151507314,06/08/2023 02:59,14/08/2023 10:47,14/08/2023 11:04,14-Aug-23,VIRAR,Home Appliences,28990,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
8c266dfb-d066-40a5-b606-3dec29766f78,Inbound,Returns,Reverse Pickup Enquiry,Return related to some issue im Applied return in date but they not accepted my product soo it's my complaint & request don't do such things to customers tq??,da23369f-eab1-4fb1-a374-1305e1c6f411,03/08/2023 22:32,11/08/2023 19:23,14/08/2023 16:30,14-Aug-23,BAGALKOT,Electronics,899,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,2
bfeff226-6bc4-4a1d-b9b8-b9e917d9b4f4,Email,Returns,Wrong,,785fe6e6-a323-47b2-95ea-6a8fc07b25bb,09/08/2023 09:53,15/08/2023 19:24,15/08/2023 19:26,15-Aug-23,BHATPAR RANI,Books & General merchandise,1759,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
659286c4-9ecc-4931-8612-48dda724eef5,Inbound,Returns,Reverse Pickup Enquiry,Excilent,252f55d5-e698-46b8-a667-112db4351a3b,28/07/2023 08:41,14/08/2023 16:39,14/08/2023 16:46,14-Aug-23,DEHRI ON SONE,Electronics,749,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
c403a967-8514-4166-95fb-01c9cab9826a,Inbound,Returns,Reverse Pickup Enquiry,,73d3643b-8aaa-47bd-ac40-d0b18ccb5f2a,05/08/2023 11:54,13/08/2023 19:36,15/08/2023 18:49,15-Aug-23,HAMIRPUR,Electronics,799,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
feaf5889-f222-43e4-8a16-7d4de0bf3d18,Inbound,Returns,Return request,It was nyc,,,14/08/2023 09:31,14/08/2023 09:32,14-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
506c439f-4107-4e89-807c-ab19888c7830,Email,Order Related,Delayed,,,,14/08/2023 14:48,14/08/2023 15:12,14-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
d1a53a28-5704-4bd9-bd82-ec96f085e733,Inbound,Returns,Return request,,,,14/08/2023 16:32,14/08/2023 16:35,14-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
0ab6802c-431f-48aa-9781-e99bd0363544,Inbound,Order Related,Installation/demo,Very poor answer given by customer support team ,,,14/08/2023 17:20,14/08/2023 17:50,14-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
56a1859e-80e2-429e-b893-494830896fc6,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:54,15/08/2023 12:13,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
ddec289d-b504-4cf2-80d9-0c1d39ec9468,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:40,15/08/2023 08:42,15-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
79eff302-de19-4298-b9f8-8bd9f7caca11,Inbound,Order Related,Order status enquiry,,,,15/08/2023 10:21,15/08/2023 11:24,15-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
8f0340bf-2b81-4aa1-8644-b03e99b9bac7,Inbound,Returns,Fraudulent User,,,,15/08/2023 12:31,15/08/2023 12:32,15-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
72ce09b0-4034-46c9-a5e7-2a4c3b43e18c,Inbound,Returns,Missing,,,,15/08/2023 12:29,15/08/2023 12:34,15-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
c7db7d60-9506-4d97-831b-62087ab6bef5,Inbound,Returns,Missing,,,,15/08/2023 17:05,15/08/2023 17:09,15-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
c09ae64f-8e58-4511-a9ed-35f690a5e5b5,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 19:29,15/08/2023 19:29,15-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,3
14f687a0-4233-4955-849a-76baeacf918c,Outcall,Returns,Service Centres Related,Issue not resolve,9da08ea3-858d-4d24-8c2d-7d99dbff9e81,04/08/2023 06:22,15/08/2023 11:35,15/08/2023 11:35,15-Aug-23,KHOPOLI,Mobile,31999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
60d110cd-960c-4387-aa73-df8efc88c7c7,Inbound,Refund Related,Refund Enquiry,,59b91ca6-1366-4d03-9340-c75beceff56e,13/08/2023 22:38,15/08/2023 11:49,15/08/2023 18:52,15-Aug-23,AHMEDABAD,Home Appliences,17790,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
d5cdc26e-7abf-4264-9070-c74e06f74325,Inbound,Shopzilla Related,Account updation,,,,14/08/2023 00:16,14/08/2023 00:27,14-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
60ea324d-b295-4e96-9ccb-a54c4f6b2a1d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:29,14/08/2023 10:42,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
500b130c-1a2e-452c-abf6-dfb814e16d32,Inbound,Order Related,Delayed,Good service ??,,,14/08/2023 11:08,14/08/2023 11:10,14-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a3ff1ee2-1bf1-4bc8-a448-3245a2740c7f,Inbound,Payments related,Payment related Queries,,,,14/08/2023 11:46,14/08/2023 11:48,14-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,1
0d3d52be-4d05-4a50-b441-e115d880fe22,Email,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:58,14/08/2023 11:59,14-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
8bc0f24b-4729-4597-91c2-76815095f9fb,Inbound,Order Related,Delayed,Good ,,,15/08/2023 17:23,15/08/2023 17:24,15-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3c46680c-8a64-4054-a85e-136a856989eb,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:03,14/08/2023 12:15,14-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,1
f1c69a0a-6799-4083-80fd-a6821656e114,Inbound,Returns,Wrong,Done,,,14/08/2023 18:48,14/08/2023 18:51,14-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
06077660-e0ee-42ef-9f71-76851a805f73,Inbound,Returns,Wrong,,,,14/08/2023 16:58,14/08/2023 17:03,14-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
56cc4df0-875a-49ae-98f7-3f2de2a2ca02,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 17:30,14/08/2023 17:36,14-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
9a829e73-1da0-452a-b9c6-a5f7a1779c99,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 18:42,14/08/2023 22:25,14-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
2582aa35-9b25-43ee-96fe-7b4c53ce7584,Inbound,Order Related,Delayed,,,,15/08/2023 08:56,15/08/2023 08:56,15-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
1c2a6be3-9805-499d-9d4e-5cbf0c57dc5b,Inbound,Refund Related,Refund Enquiry,Customer care Ankit sir very good man my help,,,14/08/2023 20:20,14/08/2023 20:23,14-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
ad294df8-5baf-411d-84bb-4532e447e0b0,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 10:42,15/08/2023 12:11,15-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
c1de9d46-bce3-4c20-a56c-889bec0ecb7e,Inbound,Order Related,Order status enquiry,,,,15/08/2023 10:48,15/08/2023 10:49,15-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,1
7450fbeb-1412-4165-aa5e-ab04cad5cc7e,Inbound,Returns,Missing,,,,15/08/2023 11:45,15/08/2023 11:46,15-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,4
fd4d7532-f346-402a-ba54-db0ca5a2cfc1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:10,15/08/2023 12:11,15-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,3
355edcf9-8be1-4167-b1d1-aa6976af01e2,Outcall,Order Related,Delayed,There is very less role of customer care executive in improving service of a company. ,,,15/08/2023 13:07,15/08/2023 13:47,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
4ba89364-206a-41f8-a7a9-c6119f2c21c7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:06,15/08/2023 13:09,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
90033ffa-4853-4ede-b3c2-467da85447b2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:15,15/08/2023 15:19,15-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,3
419a2e0b-0878-4d76-96c6-fbf4c4386205,Inbound,Returns,Return request,Pls make sure that the product dispatched matches the size which was originally ordered by the customer. Rest is all good with FK. Thanks!,,,15/08/2023 16:44,15/08/2023 16:52,15-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
abcc5b5d-120a-4651-9352-e0110b63cdfb,Inbound,Order Related,Delayed,,637674c0-7476-4a25-90dd-671ec95e124f,20/07/2023 19:58,15/08/2023 16:51,15/08/2023 16:52,15-Aug-23,BETTIAH,Books & General merchandise,85,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
af07d52c-2f0e-48a0-8523-127a66dadac6,Inbound,Returns,Reverse Pickup Enquiry,Worst service ever. Since last 15 days my query is unresolved. Pathetic experience with Shopzilla. Goin to escalate this issue with consumer forum. ,c643807a-18f3-45da-8841-c95b328f7671,25/07/2023 15:27,14/08/2023 18:31,14/08/2023 18:38,14-Aug-23,THANE,LifeStyle,1799,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
09515824-5b74-46df-b45a-030c925acea0,Inbound,Returns,Fraudulent User,,bcc16726-f907-402f-a562-5fd80a0f9de5,05/08/2023 19:14,13/08/2023 15:22,15/08/2023 17:20,15-Aug-23,TIRUPUR,Home Appliences,2999,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
3b3a5e27-4f85-419f-97f4-1b3cdae8c0ef,Inbound,Order Related,Order status enquiry,,25f2ff54-d4b8-45fe-a0a9-2176d7aabecd,06/08/2023 10:39,14/08/2023 09:56,14/08/2023 10:23,14-Aug-23,AKIVIDU,LifeStyle,1816,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,3
1c36925c-56b0-4018-ac01-ac45d784add7,Outcall,Returns,Return request,Happy with coustomer support,b7e58c4f-42b4-4f0a-a674-e592f717d02d,11/08/2023 10:20,14/08/2023 11:12,14/08/2023 11:15,14-Aug-23,KANPUR,LifeStyle,484,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
df26cd2e-0ea6-4363-bdee-4535e9c60a67,Inbound,Returns,Return request,,5507b60e-8630-4f46-ba45-13c2d024974d,25/07/2023 18:18,14/08/2023 08:50,14/08/2023 08:55,14-Aug-23,BHAGALPUR,Home,408,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
5b9712ec-b5c6-48f1-9d10-f420f9ea6e1b,Inbound,Order Related,Delayed,,7f78fab6-cbdc-4075-a27d-6556a50834af,07/08/2023 10:17,14/08/2023 13:07,14/08/2023 13:08,14-Aug-23,MUMBAI,Books & General merchandise,380,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a52a6bcb-64eb-49be-bcb1-e594f482d62e,Inbound,Returns,Fraudulent User,,0249b9fc-a51b-4091-9d3e-e2369a83a973,06/08/2023 12:24,13/08/2023 20:32,14/08/2023 06:29,14-Aug-23,NEW DELHI,Books & General merchandise,377,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
ae4e831d-80a2-4838-b4a6-57d67d841a9d,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 09:10,14/08/2023 09:13,14-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
7cd9c305-96e7-470a-ab81-cb69bbc1ca87,Inbound,Order Related,Delayed,,,,14/08/2023 10:40,14/08/2023 10:48,14-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
043f13a0-a78f-4643-acb0-444ffa21da14,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 18:57,14/08/2023 19:01,14-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
c996f093-5b88-42e3-915a-6f47c109502a,Inbound,Order Related,Invoice request,Nice and helpful ,,,15/08/2023 09:40,15/08/2023 09:43,15-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
ebb8a117-7366-4e5c-af99-ca9a84040208,Inbound,Returns,Missing,,,,15/08/2023 12:28,15/08/2023 13:08,15-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
b446a540-b8ab-4359-be20-1c31e391d436,Outcall,Returns,Return request,,,,15/08/2023 14:49,15/08/2023 14:53,15-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
76f56b9f-c70a-4093-beb3-25542bd121f3,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 16:19,15/08/2023 16:21,15-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,4
2439870e-1ebe-4513-b7b9-b9da5cfb5940,Inbound,Feedback,UnProfessional Behaviour,Batter ,011e9d6e-2d82-43d4-9d0c-074cef6ca7af,29/07/2023 12:34,15/08/2023 11:57,15/08/2023 12:00,15-Aug-23,RAYAGADA,Electronics,1199,,James Williams,Brayden Wong,John Smith,>90,Evening,5
d9ae2771-61e7-453d-a99b-629359d54ec1,Inbound,Feedback,UnProfessional Behaviour,Thanks,2050db87-358d-4623-8ab4-af6c7f64333c,24/06/2023 20:06,14/08/2023 21:19,14/08/2023 21:20,14-Aug-23,HYDERABAD,LifeStyle,508,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c8393d10-1679-4f72-a02d-5ebdb3a52301,Inbound,Returns,Return request,,b09428d4-828c-4c33-934e-5f245f0655c6,04/08/2023 23:31,15/08/2023 18:20,15/08/2023 18:21,15-Aug-23,ANANTAPUR,Electronics,1399,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
38bd9330-7850-46f8-a48c-7cb5950710a6,Inbound,Returns,Reverse Pickup Enquiry,,ee3174c6-d87c-426c-bac1-f1d7a4c89fee,11/08/2023 07:25,14/08/2023 10:06,14/08/2023 10:08,14-Aug-23,BAHADURGARH,Electronics,2799,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
bf174a1e-deba-4393-a7d6-52ee3a1b4e53,Inbound,Returns,Reverse Pickup Enquiry,,cd759215-87ae-47a6-bd0b-54679fa086df,06/08/2023 21:55,13/08/2023 13:39,14/08/2023 08:04,14-Aug-23,NEW DELHI,Electronics,276,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
84e005aa-a5d5-44ab-9416-8b87fedbc04a,Inbound,Feedback,UnProfessional Behaviour,Niche,50a393ad-764e-4fc9-a139-6a1bb4d283fe,05/08/2023 13:25,14/08/2023 13:10,14/08/2023 13:11,14-Aug-23,THANGADH,Electronics,249,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
d8f5dd91-d587-4306-82bb-e37837b8399b,Inbound,Returns,Service Centres Related,Still I am waiting for a solution.  This product is under return period but the return page is directing to product technical support ,cef0f09a-16a1-45dc-b30b-f92360699d1f,08/08/2023 18:29,13/08/2023 22:06,14/08/2023 07:10,14-Aug-23,MUVATTUPUZHA,Home Appliences,9999,,Andrew Aguilar,Nathan Patel,Emily Chen,On Job Training,Evening,3
6a2e935a-58a9-4c59-93c2-c402a16d4404,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:38,14/08/2023 12:29,14-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
aece5106-84fa-485c-b010-8a1e42bf3525,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 13:08,14/08/2023 13:11,14-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9ae40700-6921-458e-b67b-b99f90d1bb52,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:35,15/08/2023 19:01,15-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
dd1951b5-d6c8-457f-9a67-4aff4da8c2f1,Inbound,Returns,Missing,,,,15/08/2023 12:11,15/08/2023 22:25,15-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
246ff8bb-a92b-4975-845d-509e2f865d66,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:47,15/08/2023 11:14,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
8b705c99-905f-4973-99d9-5eb742feaf13,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:03,15/08/2023 21:35,15-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
e9c595fe-559e-4f53-aae4-ba9e7ca22f15,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:13,15/08/2023 17:34,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
d0629cd6-7e16-4758-ad61-75546a060163,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 17:36,15/08/2023 17:42,15-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
c6714e14-4840-4a70-a456-d96a68d5ef83,Inbound,Returns,Reverse Pickup Enquiry,,d20cd6af-1ccb-4505-b1c8-c54055da9913,06/08/2023 23:35,13/08/2023 19:04,14/08/2023 10:00,14-Aug-23,SURATGARH,Mobile,14999,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,5
a0958e15-3b2b-4a18-a2b7-a7d4c5e62a3e,Inbound,Returns,Reverse Pickup Enquiry,,052b23fd-dfa1-4b00-b896-d0dc7e25e30d,12/08/2023 12:13,12/08/2023 13:14,14/08/2023 19:45,14-Aug-23,NEW DELHI,Books & General merchandise,50,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
84aace12-256a-49b2-81c5-17997a7bc40b,Inbound,Cancellation,Not Needed,,fb63e9ce-c845-4231-b9f3-8cae9ca4c38d,11/08/2023 10:00,14/08/2023 09:44,14/08/2023 10:13,14-Aug-23,GORAKHPUR,Home Appliences,12999,,Casey Holmes,William Park,John Smith,31-60,Morning,5
d0d27d5f-a3fb-4534-b2e3-c97c96baf5d5,Inbound,Returns,Reverse Pickup Enquiry,,82793fc7-a5ec-45a3-bae3-2e5cfa28b324,11/08/2023 19:48,14/08/2023 17:13,14/08/2023 22:42,14-Aug-23,LUCKNOW,Electronics,1299,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
cdeb01c4-9b44-41eb-bf35-8379e11f530d,Outcall,Order Related,General Enquiry,,dd5c6a5d-e222-42d0-a6e2-a01d8adcab42,19/05/2023 11:00,13/08/2023 22:56,14/08/2023 15:23,14-Aug-23,HYDERABAD,Electronics,1999,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
37afd27c-698b-446b-8300-a3daa67a7e15,Inbound,Order Related,Order status enquiry,It very nice but pleas I want my oder with supar fast oder,3ebda5ed-0531-4826-9e80-fa018f56f1ef,13/08/2023 21:32,14/08/2023 00:42,14/08/2023 00:53,14-Aug-23,BHIWADI,Home Appliences,15999,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
ce9c1441-2a0f-4c60-a1b5-f0a4a9e818f8,Inbound,Order Related,Installation/demo,,,,14/08/2023 09:28,14/08/2023 09:33,14-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
0c427173-03ae-4554-ac29-679a6e7b84e9,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:28,14/08/2023 17:01,14-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,1
3e2ba426-0df3-4419-9a19-78ba4eb6e2d9,Inbound,Returns,Return request,,,,14/08/2023 14:15,15/08/2023 10:26,15-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
fc6cd46f-c7be-4c5b-a95c-342473fb639f,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:42,14/08/2023 14:43,14-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
07346e8e-09df-4ddd-975d-ba635608ef42,Outcall,Order Related,Order status enquiry,Some products showing available after place hold & out of stock solved it   ..customers support is very good,,,14/08/2023 17:36,14/08/2023 17:38,14-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
e34bc0ce-2859-49c1-a849-e177ce625969,Inbound,Order Related,Order status enquiry,It is already good ,,,14/08/2023 19:24,14/08/2023 19:25,14-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
44e90049-b5c8-4619-a375-e0c14b151bcc,Inbound,Returns,Reverse Pickup Enquiry,Do not fake promisses and fake information,,,15/08/2023 14:49,15/08/2023 14:58,15-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
c5d41f8c-5a02-4f60-80df-f102977a84d4,Inbound,Order Related,Installation/demo,,,,14/08/2023 19:09,14/08/2023 19:56,14-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
fc81bbab-2973-41c5-8d9f-10acd0e1897d,Inbound,Returns,Service Centres Related,Good service ,,,14/08/2023 20:43,14/08/2023 21:39,14-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
046e32fc-27d6-4b13-8c30-abe225088f6d,Inbound,Order Related,Order status enquiry,Executive was very professionally explained as I was worried in the morning it self for my extra charge by delivery agent...but your exceutive explained and managed very well in the morning thank you so much ..muje apka naam pata  ..but Thank you so much for solving my isuue,,,15/08/2023 10:55,15/08/2023 10:55,15-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
a78994b0-6eb7-4451-a794-0f2139c0116f,Outcall,Order Related,Invoice request,,,,15/08/2023 11:48,15/08/2023 11:50,15-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
d80da4a3-f35e-4c7d-bb69-80d6bdb5f271,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:11,15/08/2023 12:12,15-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
65a445b6-1d73-40e4-8a1e-48548d97c2cb,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:36,15/08/2023 12:38,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
edb22ba6-f947-4216-bc82-5ff5bbc4dc68,Inbound,Order Related,Order status enquiry,,,,15/08/2023 13:33,15/08/2023 13:47,15-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
d8406efa-d900-4ff0-afeb-29831a5ae6ad,Inbound,Returns,Fraudulent User,,,,15/08/2023 13:59,15/08/2023 20:48,15-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2acfc55a-c966-4e80-9cfb-dc4dbf6a0573,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 14:14,15/08/2023 14:57,15-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
eecf6afa-485a-48b8-976c-da0576923614,Outcall,Returns,Return request,Nothing to say,,,15/08/2023 17:24,15/08/2023 18:44,15-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
27f5af01-9da8-4155-8852-bbf57801588c,Inbound,Returns,Wrong,,,,15/08/2023 17:50,15/08/2023 17:52,15-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
7f654ae6-fd5e-465f-9a80-64f130836ae9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:58,15/08/2023 18:45,15-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,4
e051d3da-1621-4e94-8790-9e4c87422f48,Email,Returns,Return request,I have not getting solution from the Shopzilla on the same order day by day and I am helpless for going for legal action,0c7272bf-a03e-4216-b937-9b9d59cafd88,18/07/2023 18:24,13/08/2023 22:35,15/08/2023 19:13,15-Aug-23,AMRITSAR,Furniture,10950,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
89174589-cc05-43bb-a586-fb77d90c2ab4,Email,Order Related,Delayed,My order is not delivered and executive keep on changing date,42f05efe-8af0-4242-b805-e39a8ab03f91,31/07/2023 18:22,11/08/2023 20:42,15/08/2023 18:37,15-Aug-23,GORAKHPUR,Home Appliences,34490,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
b274744a-5676-480a-9564-1ece3262212f,Email,Returns,Return request,Call was purposely disconnected ,82ac5b36-f287-487a-bd56-eee65a5bb4bb,30/07/2023 22:54,15/08/2023 16:52,15/08/2023 17:02,15-Aug-23,AHMEDABAD,Home Appliences,25990,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
cefd958a-966a-419d-a867-bec9ac1300d6,Inbound,Cancellation,Not Needed,,25c654ea-3723-4010-b3a9-dec4fade06ef,06/08/2023 19:34,15/08/2023 19:24,15/08/2023 19:25,15-Aug-23,AHMEDABAD,Books & General merchandise,233,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
c4114b1b-2f9e-4adb-95b4-98a7f6e356e2,Inbound,Order Related,Order status enquiry,Easily reach customer representative,964b2053-10e6-40bb-9b43-f513ffd36595,09/08/2023 12:43,14/08/2023 09:51,14/08/2023 09:54,14-Aug-23,KATOL,Electronics,1299,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
307c7bdb-88f7-407a-a0f4-2710471f3834,Inbound,Order Related,Delayed,,ea057366-8c27-4315-9af1-c0d99d33ac27,05/08/2023 17:46,14/08/2023 10:15,14/08/2023 10:18,14-Aug-23,PUNE,Books & General merchandise,269,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
a6c3967d-071b-45b2-a5eb-6c9376e8377e,Outcall,Offers & Cashback,Other Cashback,,,,14/08/2023 11:40,15/08/2023 10:27,15-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
3a288625-9936-4b97-aeda-0a007b199a3b,Inbound,Returns,Reverse Pickup Enquiry,Please try to decrease the time to resolve simple issues. ,,,14/08/2023 11:40,14/08/2023 11:42,14-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,4
61b7c906-1bfa-4820-9894-914000e67714,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 12:28,14/08/2023 21:05,14-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
2231529a-fc74-48a1-a716-cc9cc1188936,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 13:12,14/08/2023 13:22,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b2662fb2-7c83-4f86-bc51-3c156a551532,Outcall,Returns,Return request,,,,14/08/2023 14:19,14/08/2023 14:26,14-Aug-23,,,,848,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
9a4cfdc7-c5da-4ccf-b0e1-b5d637f089a4,Inbound,Order Related,Delayed,,,,14/08/2023 14:57,14/08/2023 15:08,14-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
24bcfd7c-a419-4334-bbfe-d2d923acc68f,Inbound,Order Related,Seller Cancelled Order,Please put an option key to reorder for cancelled order ,,,14/08/2023 16:37,15/08/2023 07:15,15-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
05fda9ef-6cc2-439b-93bf-a699f044e367,Inbound,Order Related,Order status enquiry,,,,14/08/2023 16:52,14/08/2023 16:56,14-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
3cb3a724-4961-4ca8-9d65-7aa25d1c00a5,Outcall,Returns,Return request,,,,14/08/2023 18:58,14/08/2023 19:04,14-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
f48e698d-b7bb-4d45-bd97-131b156c2664,Inbound,Returns,Fraudulent User,,,,15/08/2023 10:25,15/08/2023 14:54,15-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,1
c9596c5c-da6a-4f0b-881d-13957a76f0d8,Outcall,Returns,Reverse Pickup Enquiry,Good exoerience to talk with executive ,,,15/08/2023 10:51,15/08/2023 10:53,15-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
4b2f22f1-359c-42e1-b201-b9337cc9c653,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:21,15/08/2023 11:35,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
1180c83b-b5eb-4504-9bd8-0816491dd165,Inbound,Returns,Fraudulent User,,,,15/08/2023 11:50,15/08/2023 11:50,15-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
cf6abff9-25be-4406-bd62-be63f828becd,Email,Refund Related,Refund Enquiry, very good talking ,,,15/08/2023 13:05,15/08/2023 13:06,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
1f58ef54-72eb-44c5-a3e7-b6d4d180e912,Inbound,Returns,Fraudulent User,,,,15/08/2023 14:37,15/08/2023 14:38,15-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
8ae59726-ae25-41e5-9d97-9825ea4709ac,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 17:07,15/08/2023 17:13,15-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
2bebf413-f1bb-41a6-9fb7-7f5f5e687587,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:43,15/08/2023 18:47,15-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
59653137-9a84-4bad-adcd-3d205d7c8491,Outcall,Payments related,Payment related Queries,,,,15/08/2023 21:14,15/08/2023 21:20,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
40a22a2f-2110-407d-8a90-559fc33f6825,Inbound,Returns,Return request,The feedback form is very inconvenient ,,,15/08/2023 21:44,15/08/2023 21:50,15-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c316fee5-099b-4dc9-85f5-2252342c9719,Outcall,Order Related,Order status enquiry,,f922cf39-d3a7-4912-958d-02525604a0d3,31/07/2023 20:40,14/08/2023 09:18,14/08/2023 09:18,14-Aug-23,KALYANDURG,Mobile,29999,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
30d7cdee-c688-4812-a4d8-23ff6f19081f,Inbound,Feedback,UnProfessional Behaviour,,94a223e8-9568-49ba-a1a5-9892bdb2252c,01/08/2023 22:52,15/08/2023 12:42,15/08/2023 12:49,15-Aug-23,NONGPOH,Books & General merchandise,479,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
787c3975-d032-403c-9b9a-48fb46143d28,Inbound,Order Related,Order status enquiry,No ,53b2f035-701b-4548-ae5e-375804eddf02,09/08/2023 09:39,15/08/2023 15:17,15/08/2023 21:43,15-Aug-23,BOTAD,Home Appliences,1999,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
47686120-4792-496d-b8db-a2c7ca96222b,Outcall,Order Related,Order status enquiry,You shared contact info of delivery executive but when we try to connect it says invalid pin. Make sure to shared contact details only when item is assigned to a delivery person and share status accordingly ,da911bb7-b6c8-42fb-b17b-03f47568cbfa,09/08/2023 11:55,15/08/2023 09:51,15/08/2023 09:54,15-Aug-23,GOPALGANJ,Mobile,12999,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,2
d2bd2c33-ab46-43db-b098-bd7bebeb820c,Inbound,Returns,Reverse Pickup Enquiry,Good job,db4e323b-5f6d-4abd-a1d7-7b56009459fe,06/08/2023 16:50,12/08/2023 14:50,14/08/2023 10:09,14-Aug-23,NAGPUR,Home,949,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
a31b82fb-f556-4fef-a337-b28ed867e778,Inbound,Returns,Reverse Pickup Enquiry,Service is very good,ddefd02f-5a3c-49ad-a74d-e8bcfafde4e9,08/08/2023 19:56,14/08/2023 16:29,14/08/2023 18:18,14-Aug-23,ARRAH,Books & General merchandise,225,,Ronald King,William Park,John Smith,61-90,Evening,5
37df2c06-e91e-46d5-b439-f497c1b4d50f,Inbound,Order Related,Delayed,,d182152d-4049-4eee-83ae-fa0471544f68,05/08/2023 22:50,13/08/2023 18:38,14/08/2023 00:19,14-Aug-23,BANGALORE,Books & General merchandise,4815,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
859d139a-ddb1-4d8d-b9c5-d2909d7512fb,Inbound,Returns,Missing,,,,14/08/2023 08:58,14/08/2023 09:01,14-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
27f7dde2-0db7-4cee-9b91-e22c51b7f795,Outcall,Refund Related,Refund Enquiry,,,,14/08/2023 13:06,14/08/2023 13:13,14-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
bab11377-125e-4239-ac2e-b4e49d8e6558,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 14:27,14/08/2023 14:33,14-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
d4f50af2-c7d2-4ab8-bbb9-66fbcb535e06,Inbound,Returns,Reverse Pickup Enquiry,Please give option for bangla also. ,,,14/08/2023 16:16,14/08/2023 16:19,14-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
1ded2dd5-b37d-4065-8ca7-cf2cd9f07117,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:25,14/08/2023 19:41,14-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
6f60618a-be6e-4d37-82c9-24e2ccea8b7f,Inbound,Returns,Reverse Pickup Enquiry,She is best madam,,,14/08/2023 20:16,14/08/2023 20:33,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d46a3c0f-937e-417f-91b2-155c0ca7792a,Inbound,Returns,Reverse Pickup Enquiry,Satisfied with support ,,,14/08/2023 20:41,14/08/2023 20:50,14-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
919333c8-3d58-464c-99f6-15b95275d81c,Inbound,Shopzilla Related,Account updation,,,,14/08/2023 21:47,14/08/2023 21:49,14-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
00545f08-15df-4c0b-958c-dac0d7556f0b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:10,14/08/2023 22:38,14-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
a254ee44-730d-4aee-846d-51a566833d32,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:44,15/08/2023 06:46,15-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
fbc71f33-5a49-4f83-817a-6d9e4d327f04,Inbound,Order Related,Invoice request,,,,15/08/2023 10:01,15/08/2023 16:32,15-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a00df9bd-7225-4e81-80a1-4c1cb9b75518,Inbound,Returns,Return request,Nice ??,,,15/08/2023 10:28,15/08/2023 10:33,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
5087c856-8461-4090-a6ae-b98e5f21a07d,Inbound,Order Related,Delayed,????Customer Care Services. But Courier Agents r irresponsible sometimes during Sale  ??,,,15/08/2023 11:38,15/08/2023 12:57,15-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6a01e86f-a5e4-4bde-a225-0a14846dc108,Outcall,Returns,Return request,,,,15/08/2023 13:31,15/08/2023 16:08,15-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
21e7502a-78a4-43d1-abc1-ae100be89805,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 16:02,15/08/2023 16:12,15-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
426357ec-820d-483a-9b28-f114d10fe5e2,Inbound,Product Queries,Product Specific Information,Think ,,,15/08/2023 16:40,15/08/2023 16:47,15-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
317cd4b5-1ed7-4f5d-a552-7b369a03916c,Inbound,Order Related,Order status enquiry,Customer service nice,,,15/08/2023 17:46,15/08/2023 17:53,15-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7c1231dd-53a0-4eec-9fd7-3fde5a9a4b1f,Inbound,Order Related,Order status enquiry,Really nice guy who called me back regarding my issue. Really satisfied a lot,,,15/08/2023 20:18,15/08/2023 20:21,15-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
dd7b2069-f2d3-40d7-9472-dbe4a89e1ddf,Inbound,Order Related,Order status enquiry,Good customer ,,,15/08/2023 21:03,15/08/2023 21:07,15-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
10467a08-8c56-4740-adfd-5ac4d7a13235,Outcall,Refund Related,Refund Related Issues,,27fa12d0-8faa-4005-9ed9-29ea66cfa541,17/07/2023 18:10,14/08/2023 12:05,14/08/2023 12:14,14-Aug-23,MAUGANJ,Books & General merchandise,731,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,3
46d561c2-64f9-4d15-ad37-f3a3d2fa2c60,Inbound,Returns,Reverse Pickup Enquiry,Please be sure in answering quries,4d8cb34d-01e4-403a-8d02-a1aebcacbc53,21/07/2023 22:07,14/08/2023 12:25,14/08/2023 17:14,14-Aug-23,GUNTUR,Furniture,12993,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
0baa9752-6bac-4f9c-af3c-d4b2b6044240,Inbound,Order Related,Order status enquiry,,3ab420a5-80f8-476f-a35a-850952dc3042,08/08/2023 23:41,15/08/2023 09:50,15/08/2023 12:31,15-Aug-23,PALAMANER,Mobile,32999,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cc2a2f93-b404-4c2d-bcba-d6af48e76016,Inbound,Order Related,Delayed,What's app number is to be available for  fastest response ,27695cf6-8110-4333-88d7-61a38bce4ebe,09/08/2023 15:26,14/08/2023 12:38,14/08/2023 13:26,14-Aug-23,PUNE,Electronics,2199,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
75a4285b-f935-4b63-8068-749cd35fb02b,Inbound,Order Related,Delayed,,79acc8d7-105c-4f1d-a677-60008a6d784c,08/08/2023 11:57,15/08/2023 13:23,15/08/2023 13:58,15-Aug-23,HYDERABAD,Electronics,3499,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
53d23587-1dbf-437b-871c-faa31c114d6e,Inbound,Order Related,Delayed,,456deb78-38b4-4ae9-a1b5-e06b4113150c,12/08/2023 11:37,13/08/2023 20:55,14/08/2023 09:31,14-Aug-23,GURGAON,Mobile,18999,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,3
a60d9f83-ad35-4f4b-ba3e-e0833461b144,Inbound,Returns,Reverse Pickup Enquiry,,d59f9009-5880-45d3-804c-d1b2b379b688,05/08/2023 01:01,15/08/2023 07:37,15/08/2023 08:08,15-Aug-23,MATHURA,LifeStyle,3485,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
065f825a-3dc9-4873-b0b7-03a6a561c8f3,Inbound,Order Related,Order status enquiry,Thank you ,,,14/08/2023 08:41,14/08/2023 08:43,14-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
a84c72fb-6801-42c6-970e-fde3b72a1c73,Inbound,Order Related,Unable to track,,,,14/08/2023 09:33,14/08/2023 09:36,14-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
13b5e7fa-137a-4da6-bf83-5a58d865b54e,Inbound,Shopzilla Related,General Enquiry,,,,14/08/2023 09:38,14/08/2023 09:51,14-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
b81d31cc-7c8a-4c6a-83ce-16f0f68d3834,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:32,14/08/2023 10:34,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8dda5260-5b8e-4159-9eb4-32e9cc9db92f,Inbound,Returns,Product related Issues,  both both dhanyavaad,,,14/08/2023 12:31,14/08/2023 12:33,14-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
3202c535-ec36-4f39-b385-e7cbccee82ed,Inbound,Returns,Fraudulent User,,,,14/08/2023 12:58,15/08/2023 01:36,15-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
e3496161-5a40-4591-bed5-9b198e471824,Inbound,Order Related,Delayed,,,,15/08/2023 10:09,15/08/2023 10:14,15-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
0aca87e9-62e4-4e02-ac71-b74a6513cecd,Inbound,Returns,Fraudulent User,,,,14/08/2023 15:51,14/08/2023 15:55,14-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
43482567-4dc3-4c95-8111-22603f91986f,Outcall,Returns,Reverse Pickup Enquiry,Very polite person ,,,14/08/2023 16:10,14/08/2023 16:12,14-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
21f085ed-70e9-4400-9ba6-05b096f04959,Inbound,Order Related,Priority delivery,Get product related information from orginal equipment manufacturer.,,,14/08/2023 17:03,14/08/2023 19:33,14-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,2
91079665-835b-4140-bac3-2c6de4b49cc0,Inbound,Payments related,Payment related Queries,Super ,,,14/08/2023 20:03,14/08/2023 20:22,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
8e58594d-c47c-422c-a832-ce7b3b6d2bcf,Inbound,Returns,Fraudulent User,All is good from customer executive ,,,14/08/2023 20:22,14/08/2023 20:26,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
5bee1ca2-1126-4dd9-82fe-8d62ee117b0f,Inbound,Returns,Return request,,,,15/08/2023 09:40,15/08/2023 09:43,15-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
e57ba6e1-5186-49f2-81e1-3e5b14b5ba60,Inbound,Returns,Reverse Pickup Enquiry,Please don't make your representative talk and think like a robots make them understand the concern of customer. I know this will be useless because Shopzilla do t even bother about it,,,15/08/2023 08:38,15/08/2023 08:43,15-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
09dc1a4a-0a9c-4533-8a4d-86211f36702f,Inbound,Order Related,Invoice request,Na,,,15/08/2023 08:40,15/08/2023 12:10,15-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
1880cc1c-2c97-4a9a-821b-26182c37fcc5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:46,15/08/2023 08:55,15-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
320b6d0e-47f4-48f1-82e3-aa17c1fd5992,Inbound,Order Related,Order status enquiry,Thank you ,,,15/08/2023 19:27,15/08/2023 21:17,15-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
87dfe51c-9d3f-4155-b67f-a2ca16b6ff97,Outcall,Returns,Return request,,,,15/08/2023 09:41,15/08/2023 09:44,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,1
8540aca5-47ff-4b5e-a3f2-fc7e4191f4f1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:43,15/08/2023 12:53,15-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
9e4879b9-9e22-4937-8f39-a47b5a326627,Inbound,Returns,Missing,,,,15/08/2023 13:51,15/08/2023 14:10,15-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,3
5da8c50c-7884-4af9-9b1d-694e64e005ff,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 15:35,15/08/2023 15:37,15-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
4ca305aa-17a5-433c-a58c-96a914ed06c9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:56,15/08/2023 16:07,15-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
41698593-1da6-4ec9-9cbe-11cf1316faf6,Inbound,Product Queries,Product Specific Information,services almost good but first time you disappoint me just because of my order is very delay that's why I cancelled today and then I book another bag might be its confirmed by yourself because payment is already detected from my side so I request you please do it fast because I don't have time I have a flight on first of September so please take this on your mind I am very busy person I am a doctor.,,,15/08/2023 22:13,15/08/2023 22:14,15-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
36062316-d99f-41d2-9581-9dc9ad8f65ae,Inbound,Feedback,UnProfessional Behaviour,,2b1e6858-0143-4530-9d95-98133d9f953c,29/07/2023 16:04,14/08/2023 19:10,15/08/2023 14:11,15-Aug-23,NAGPUR,Furniture,616,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
7d53267c-4cda-4f11-b745-126df7af3526,Outcall,Returns,Reverse Pickup Enquiry,Thank,874f4425-5148-4f02-ac0f-205e11ef0cd7,29/07/2023 18:56,14/08/2023 12:36,14/08/2023 20:35,14-Aug-23,HYDERABAD,LifeStyle,499,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
81b9bd0b-3fbd-407a-a84f-10399d3c98a4,Email,Order Related,Delayed,Nothing but deliver the product in right time for atleast plus premium member...and ,d4a34d86-7ba4-417b-be91-e3627874d331,06/08/2023 20:38,14/08/2023 11:51,14/08/2023 12:14,14-Aug-23,JUNAGARH,LifeStyle,435,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
8193b385-13d6-4727-9686-b959100e7015,Inbound,Order Related,Delayed,,a2fe65d7-5ec2-4c6a-abd7-df84e50ebf63,09/08/2023 14:13,14/08/2023 10:45,14/08/2023 10:46,14-Aug-23,MIRZAPUR,LifeStyle,340,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
a2594878-6f43-4afe-93a4-be475c194b86,Inbound,Order Related,Order status enquiry,,a3a85860-ef2d-46e1-b547-b186df4395d9,09/08/2023 07:23,14/08/2023 10:02,14/08/2023 10:07,14-Aug-23,SILIGURI,Books & General merchandise,289,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
f4434b38-2613-47d6-8cfa-ef5b41bf3d85,Inbound,Order Related,Unable to track,Good Behaviour and Skills Love ??,c7a44757-33c2-49c0-8c54-360bbea7ffb6,08/08/2023 23:58,13/08/2023 18:44,14/08/2023 07:52,14-Aug-23,AMBALA,LifeStyle,314,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
9b156ec7-cb0c-4703-af81-74a8bdd39660,Outcall,Order Related,Installation/demo,,badabd3b-366a-480b-a3fc-8841da9f0266,,13/08/2023 19:13,14/08/2023 14:55,14-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
1f7bb6e4-d56c-471a-bf79-f66f388d0356,Inbound,Returns,Reverse Pickup Enquiry, Shopzilla is superb,f98af2a3-54fc-4694-9f5d-f976c297baa1,08/08/2023 19:17,13/08/2023 22:03,14/08/2023 10:10,14-Aug-23,DUMKA,Affiliates,131,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
869d293d-9c26-4c5c-9482-37fd49382627,Inbound,Returns,Exchange / Replacement,Very nice,,,14/08/2023 09:47,14/08/2023 09:53,14-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
17ac0aab-c5ef-4884-911f-e265f736200f,Inbound,Returns,Reverse Pickup Enquiry,Resolve the issue as much fast ,,,14/08/2023 10:05,14/08/2023 10:44,14-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
268bdb57-745a-416e-943a-d5ba95a7a13f,Inbound,Order Related,General Enquiry,the antivirus was not delivered timely as per the committed schedule. I am not able to cancel the products because of  the Shopzilla's polices and all. Not happy with the service. ,,,14/08/2023 12:35,14/08/2023 12:36,14-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
5f41f42b-24c5-4d83-b6e7-7c3b1a2ac720,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:37,14/08/2023 14:39,14-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
14df2d45-7f8a-4fdc-93e8-2372f16f5f50,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 14:40,15/08/2023 14:40,15-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
3a979b03-8bae-4728-b914-cc2c996f0aeb,Inbound,Returns,Return request,,,,14/08/2023 22:52,15/08/2023 05:14,15-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
4f3ca45a-4180-4283-a950-20cd31c6f401,Inbound,Returns,Return request,Good,,,15/08/2023 07:52,15/08/2023 08:35,15-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
2590edde-59a8-49ff-970d-6e64ca5fda96,Inbound,Returns,Return request,,,,15/08/2023 11:05,15/08/2023 11:14,15-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
af1c0d53-6c3a-4544-8bd5-72cff4593cfb,Outcall,Returns,Exchange / Replacement,,,,15/08/2023 14:17,15/08/2023 14:19,15-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
67630a83-0e4e-414c-b875-6108e1701e96,Outcall,Returns,Return request,Appreciate helpful nature of executive. ,,,15/08/2023 17:01,15/08/2023 17:11,15-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
547cf266-0d30-43f3-822d-2236c8286bcc,Inbound,Cancellation,Not Needed,Coustomer executive was very helpful ,,,15/08/2023 18:50,15/08/2023 18:54,15-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
43e5fd54-4253-475c-9003-91bc11f6eb62,Inbound,Order Related,Delayed,,26cdbac2-8910-4521-932e-052ed063e0d6,01/08/2023 12:07,14/08/2023 13:41,14/08/2023 13:44,14-Aug-23,MUMBAI,Books & General merchandise,327,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
232b0028-7f00-42e0-9980-c241a701378e,Inbound,Returns,Return request,,a3137fce-f8d7-4562-8835-6e730ebb28ea,17/07/2023 10:45,14/08/2023 10:36,15/08/2023 12:49,15-Aug-23,VISHAKHAPATNAM,Electronics,1099,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8d3ac12a-8286-4131-a72c-df54c670f618,Email,Order Related,Delayed,,06297daa-b0e9-4f53-8a02-eee7181e80b7,05/08/2023 18:59,15/08/2023 12:59,15/08/2023 13:00,15-Aug-23,PUNE,LifeStyle,484,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3e56905e-2a59-43fd-bee1-e788c32aafa7,Inbound,Returns,Fraudulent User,,6b8c6e48-a711-4640-b3a7-077475e24a2f,09/08/2023 22:13,13/08/2023 16:07,14/08/2023 19:58,14-Aug-23,MEERUT,Home,178,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
4d393070-504e-4353-b7ba-d1e870f8ecc0,Inbound,Returns,Return request,Happy ,44494b90-0ef6-4de8-bd01-dee4acd1a386,30/07/2023 12:14,13/08/2023 19:19,14/08/2023 09:32,14-Aug-23,JHUJHUNU,LifeStyle,349,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
cd2ba631-a844-495a-af1d-39bc4ffc3e36,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:07,14/08/2023 09:27,14-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
5aeb3132-69cd-4550-a084-6f8924f31db0,Inbound,Refund Related,Refund Enquiry,Please more information provide to customer care & interaction with seller,,,14/08/2023 10:56,14/08/2023 10:58,14-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
6f84fd72-8eb7-4397-87a0-c74b40c3d67a,Inbound,Returns,Reverse Pickup Enquiry,after delivery service policy is very poor,,,14/08/2023 11:13,14/08/2023 11:41,14-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
2e9ab9cf-c46b-4e03-a282-15b77fab970d,Inbound,Order Related,Delayed,,,,14/08/2023 15:15,14/08/2023 15:15,14-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
2b81aada-20b6-48d4-81a1-51028e0c3e9b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:04,15/08/2023 09:06,15-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
006d7033-0a3f-40a7-8194-35c2f9ec4982,Inbound,Shopzilla Related,General Enquiry,Very good support by customer care service ,,,14/08/2023 20:34,14/08/2023 20:40,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a2cb047a-dcdc-4b39-9f51-092819a0a098,Inbound,Returns,Fraudulent User,,,,14/08/2023 21:53,14/08/2023 21:55,14-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
8c94cdc2-e23d-440f-ac5e-793071dce470,Inbound,Order Related,Delayed,Very nice super,,,15/08/2023 08:20,15/08/2023 08:22,15-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
06e77f0c-2097-4da3-9332-959305ed4fa1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:45,15/08/2023 10:47,15-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
3745cd70-9c07-4420-90b6-d2521e0a8c12,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 12:29,15/08/2023 12:39,15-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
57809ee6-cae2-47ad-8e67-6d39b358aa21,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:50,15/08/2023 13:52,15-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
d837e149-c3ed-4a5a-914c-3d8288f70d07,Inbound,Order Related,Installation/demo,,,,15/08/2023 17:57,15/08/2023 18:06,15-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,2
d465cf7a-99ae-4971-853a-8794f86e0fd0,Inbound,Returns,Wrong,,ca047b85-add6-45de-806d-3a6f486a9986,26/07/2023 09:23,14/08/2023 05:40,14/08/2023 05:42,14-Aug-23,SRINAGAR,Electronics,2499,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
37ff44c4-46d9-493b-813a-9a39e0227d99,Inbound,Order Related,Delayed,,15b832da-cbe6-4801-956b-d0df2bbd8e35,17/07/2023 22:14,15/08/2023 12:02,15/08/2023 12:06,15-Aug-23,BHUBANESWAR,Books & General merchandise,301,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
1d5e03ab-b6fb-47e7-9502-c2c5fb089984,Inbound,Returns,Reverse Pickup Enquiry,,6707f32e-158c-4f9e-ba01-74caada98615,06/07/2023 11:50,14/08/2023 11:56,14/08/2023 14:57,14-Aug-23,SURAT,Electronics,399,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
3f3a63cc-8b7d-4d47-b469-4b39513f4b61,Inbound,Returns,Reverse Pickup Enquiry,,9ed3815f-2f65-403e-a9ec-166598fa3bdc,29/07/2023 22:46,13/08/2023 11:17,14/08/2023 09:26,14-Aug-23,BIHAR SHARIF,Home,490,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
404d35a9-6f4d-44a9-8752-1cf3a004eb6c,Inbound,Returns,Fraudulent User,,a5c6119a-6ee0-4fb7-b4b2-2ba6844c1829,06/08/2023 07:59,14/08/2023 20:04,14/08/2023 20:07,14-Aug-23,BARDHAMAN,Electronics,2999,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
90ffe512-272c-450f-b349-ddd3b376e1a9,Inbound,Order Related,Delayed,,,,14/08/2023 10:23,14/08/2023 10:24,14-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
f7c8761b-b446-4d45-b0d1-32287a346850,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:58,14/08/2023 12:18,14-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
91bf17b1-aa28-4701-9d66-fb526ac27664,Inbound,Returns,Service Centres Related,,,,14/08/2023 12:58,14/08/2023 13:06,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,3
7eed16a2-cac6-4940-92a8-735f1746f54c,Outcall,Order Related,Installation/demo,  led tv I bought only 5 month but problem after 3 month still my problem resolved I bought only Shopzilla online shopping not for   tv store your only response your side put mail and resolved my issue ,,,14/08/2023 13:16,14/08/2023 15:35,14-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,3
fa235480-66a8-4cc8-9c86-d87d49d271b0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:52,14/08/2023 13:58,14-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
e0ce64e1-b651-471d-84c9-81b4067f818f,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 16:32,14/08/2023 16:40,14-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d06da3ee-9d5f-43c3-b73a-b7ef3237868e,Inbound,Returns,Fraudulent User,Good,,,15/08/2023 14:46,15/08/2023 14:52,15-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
61ce9aca-507d-4a25-926b-465da84ee772,Inbound,Returns,Fraudulent User,,,,14/08/2023 17:01,14/08/2023 17:16,14-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
ced2cd02-caf5-482f-b48c-90fb5eb08f34,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:04,14/08/2023 17:05,14-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
b0017f10-9186-4f60-bed6-22895e2df8db,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:39,14/08/2023 17:41,14-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
eb333653-1ab9-4d5d-a8e9-b780ac9a378f,Inbound,Returns,Return request,Gud,,,15/08/2023 08:21,15/08/2023 08:24,15-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
f614cc9a-4334-43ed-94fa-d7eb8b2835bc,Outcall,Returns,Fraudulent User,,,,15/08/2023 10:43,15/08/2023 10:51,15-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5d2a3be1-e674-4e8a-898a-07f166c13de7,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 11:00,15/08/2023 11:10,15-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
4cbfae91-72a8-4a13-a1e5-aef59c90b3f7,Inbound,Cancellation,Not Needed,,,,15/08/2023 14:03,15/08/2023 14:06,15-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,2
4f9ad414-cf3c-4a0f-a1f2-d9ed8b68b81d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:23,15/08/2023 15:35,15-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,3
5dda3e89-6dc9-4181-8359-3ac717e11275,Inbound,Order Related,Invoice request,,,,15/08/2023 15:38,15/08/2023 15:41,15-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
674934a5-f0e7-435f-b6b5-9507ceb3394d,Inbound,Product Queries,Product Specific Information,Customer care is very nice ,,,15/08/2023 20:11,15/08/2023 21:08,15-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
bddc8225-dad5-434b-ac8a-bdf79cc97fd9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:38,15/08/2023 20:55,15-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
fa0007f6-1db8-42b1-b6e5-79f67828ea90,Inbound,Order Related,Invoice request,,,,15/08/2023 21:05,15/08/2023 21:33,15-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
6a9e6f1f-b243-4810-9a64-b757c7a8da81,Inbound,Order Related,Delayed,Very bad experience ,f73f99c7-7abd-4174-846e-31075d1fdd8b,04/08/2023 11:00,14/08/2023 10:40,15/08/2023 08:30,15-Aug-23,BATHINDA,Electronics,999,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c12ff965-1943-4fb0-ab95-d2a9723ce79a,Inbound,Returns,Reverse Pickup Enquiry,Good ,52955f98-5221-41f2-9298-c898ccbfde68,24/07/2023 22:58,15/08/2023 21:45,15/08/2023 21:47,15-Aug-23,JAIPUR,Home Appliences,1499,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
3311709c-ea63-48c9-bc32-c16230770976,Inbound,Cancellation,Not Needed,,9b9be492-235b-489d-aff8-654544ed7f29,03/08/2023 10:04,14/08/2023 16:31,14/08/2023 17:37,14-Aug-23,JHARSUGUDA,LifeStyle,276,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
dd51408a-7cd1-4c0a-91b7-8d5da043ea82,Inbound,Returns,Reverse Pickup Enquiry,,7b14688a-d968-4ab8-8567-6694dda48d2b,20/07/2023 21:50,15/08/2023 13:35,15/08/2023 13:38,15-Aug-23,CHAMPAWAT,Home,999,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
a452a2e3-f07b-4fa1-a97b-1193a75e0143,Inbound,Order Related,Delayed,,0430afb9-e4b8-4add-b3da-c3ea69c79ce0,09/08/2023 21:16,15/08/2023 09:05,15/08/2023 09:06,15-Aug-23,HYDERABAD,Mobile,99999,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6516bb81-59dc-4b97-821c-8b212ac17d9a,Inbound,Refund Related,Refund Related Issues,,f5f8ab0e-d48a-42f1-8e80-b7652a020c51,23/07/2023 23:08,14/08/2023 15:16,14/08/2023 15:17,14-Aug-23,BANGALORE,Home Appliences,13254,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,1
40d5eaa4-9d99-4746-973b-e6cf0b731bd5,Inbound,Returns,Return request,All good ,09a4ddda-c921-418e-9c3c-b4da2de1c889,06/08/2023 17:13,14/08/2023 16:56,14/08/2023 17:07,14-Aug-23,KHAGARIA,LifeStyle,420,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ccbfbe9b-e30a-4e2e-9515-c1e8f9ad20d9,Inbound,Order Related,Order status enquiry,,68127f96-0e31-4f42-acda-4ebf35afc8b1,13/08/2023 21:39,15/08/2023 18:27,15/08/2023 18:27,15-Aug-23,JAIPUR,Mobile,27999,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
8e0ee8cd-9a73-4b81-85e0-62164181b502,Inbound,Order Related,Customer Requested Modifications,,,,14/08/2023 09:34,14/08/2023 09:35,14-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
dbae4686-0761-4406-b95d-6cc363140a67,Inbound,Product Queries,Product Specific Information,No,,,14/08/2023 09:48,14/08/2023 10:13,14-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
66d1fcd0-f04a-4808-9038-9115fd756048,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:03,14/08/2023 11:04,14-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
88a0b3f1-e7c9-41d3-bca5-c7e61254623c,Outcall,Returns,Return request,,,,14/08/2023 13:41,14/08/2023 13:45,14-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
37ef5b19-3a77-42c3-89c1-dc7bd163a0d9,Inbound,Returns,Fraudulent User,Good ,,,14/08/2023 14:06,14/08/2023 14:08,14-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
bc81aace-78fb-46d4-9b2c-831744765d97,Inbound,Returns,Service Centres Related,Nice,,,14/08/2023 16:33,14/08/2023 16:36,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f3a0932b-fe94-4ba1-9173-6a077baeb9df,Inbound,Returns,Return request,,,,14/08/2023 16:23,14/08/2023 16:28,14-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
db881f0f-2e80-4df7-8680-94d8f5f70814,Inbound,Returns,Return request,,,,15/08/2023 15:09,15/08/2023 15:13,15-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
93df61a2-5950-4c56-8e92-fdf8df35fefa,Inbound,Order Related,Delayed,,,,14/08/2023 21:42,14/08/2023 21:49,14-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
23872e0c-2266-49d0-acc4-ed1a7b5db2fd,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:03,15/08/2023 08:07,15-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
9a8558e1-3171-4062-9742-978332832457,Inbound,Order Related,Delayed,,,,15/08/2023 08:16,15/08/2023 08:19,15-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
df06da4f-8019-4702-8f0b-a737a561e70d,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 08:34,15/08/2023 08:36,15-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8924feab-2026-41d5-93d4-bb5600445f88,Inbound,Order Related,Priority delivery,He will ensure your product will deliver tomorrow,,,15/08/2023 20:29,15/08/2023 20:52,15-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
867aea2c-b8c9-45ef-b57c-f12e9ccf32b5,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 13:47,15/08/2023 13:55,15-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
ac39bf92-ed2b-441c-8698-9ce819142cb6,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 15:33,15/08/2023 17:21,15-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
c0966d33-5920-45e7-ad32-acd07e440689,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 15:31,15/08/2023 19:42,15-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1d45d45a-d042-4bbb-9a4c-4754973ac37c,Inbound,Returns,Fraudulent User,No thanks ,,,15/08/2023 18:55,15/08/2023 19:10,15-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
47a7e575-4462-4877-aaa1-f6cb2199a0cc,Inbound,Order Related,Delayed,,a9a0d672-93cc-4dda-8450-c0db75055ed0,07/08/2023 11:34,14/08/2023 10:12,14/08/2023 10:15,14-Aug-23,AGRA,Mobile,32999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
2ad2073f-677c-415d-9244-bc25a52054d1,Outcall,Order Related,Order status enquiry,,b808a548-4304-41d1-bdef-7dad10a0563d,09/08/2023 11:42,14/08/2023 15:22,14/08/2023 16:18,14-Aug-23,MANGAON,Home Appliences,11999,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6381d2dc-9966-4131-a911-e29a085d6b78,Inbound,Returns,Reverse Pickup Enquiry,,483e9128-8f7c-4952-a20f-9c3676fb0e21,22/07/2023 16:49,13/08/2023 18:30,14/08/2023 10:54,14-Aug-23,DEORIA,Electronics,1499,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
6a84f243-7ceb-44dc-84a6-893cae6c8507,Email,Refund Related,Refund Enquiry,,c0b7ecec-0e63-4f66-a518-05ffbfd55fa8,12/08/2023 21:33,14/08/2023 13:21,15/08/2023 07:50,15-Aug-23,GORAKHPUR,LifeStyle,299,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
aee9dc75-6a8b-455a-b786-9656a6fe5add,Inbound,Order Related,Delayed,Thank you ,04a2ea48-b71a-486e-8e71-c144d91c9001,11/08/2023 09:17,14/08/2023 16:52,14/08/2023 18:53,14-Aug-23,DIPHU,Mobile,10999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
305f19cb-717c-4a60-820a-cb36bb258e40,Inbound,Order Related,Delayed,,,,14/08/2023 13:49,14/08/2023 13:50,14-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
232e6648-b37e-485c-8651-d409298a75c2,Inbound,Order Related,Invoice request,,,,14/08/2023 18:44,14/08/2023 18:45,14-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
e990a2be-f16c-4f82-a178-5cbc1400a2c8,Inbound,Returns,Return request,I am so happy,,,15/08/2023 12:11,15/08/2023 12:12,15-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
027f14ad-06c3-493e-9994-00c03f7b433d,Inbound,Order Related,Installation/demo,The customer support is very quick responce and very polite.,,,14/08/2023 22:26,14/08/2023 22:59,14-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,4
d62175be-7f27-4d6a-b3bc-329660778637,Inbound,Order Related,Delayed,,,,15/08/2023 08:31,15/08/2023 09:11,15-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
da819d50-372f-48bf-b5d6-b39ac1d5ccef,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 09:47,15/08/2023 10:44,15-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
c235e7ae-289a-4c62-bdeb-499dc89f36ed,Inbound,Returns,Return request,Nice to met and solved my problem ,,,15/08/2023 10:32,15/08/2023 10:35,15-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
3191f977-8322-4246-b312-fd5a826f9d65,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:36,15/08/2023 14:38,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,1
1449e73a-3493-4377-a7ea-6ff1faf34054,Inbound,Returns,Wrong,,,,15/08/2023 15:07,15/08/2023 15:12,15-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
cc25c31d-9c42-403a-b0e8-8432b8429218,Inbound,Returns,Missing,Behaviour and skills are good ,,,15/08/2023 15:34,15/08/2023 15:41,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
dfe61ac8-9c19-4e81-ae99-857369cd3e2f,Inbound,Returns,Reverse Pickup Enquiry,Nyc job ,,,15/08/2023 15:55,15/08/2023 16:02,15-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0f6caa40-26cd-41ce-9094-1f0cceee716a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:55,15/08/2023 15:56,15-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
0f527f4a-88ca-4646-8435-c2772bc4dfe3,Inbound,Returns,Fraudulent User,Thanks ,,,15/08/2023 16:55,15/08/2023 16:56,15-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7c8aa193-521e-4ca8-b98d-1da79b224c76,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:42,15/08/2023 18:45,15-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
29dd57e6-ea04-443a-af26-03589cdc5db1,Inbound,Returns,Return request,,b229bb59-f2b8-4650-9fb0-d1b1a1073e90,03/08/2023 15:43,14/08/2023 11:28,14/08/2023 11:34,14-Aug-23,ALLAHABAD,Electronics,3499,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
c91280ed-befc-4558-a60a-ca65e702aee6,Inbound,Returns,Return request,,34319f98-f6cc-4218-8f03-8f00a673aacb,25/07/2023 07:47,14/08/2023 05:22,14/08/2023 05:25,14-Aug-23,SASARA,Electronics,1699,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
79e6027a-0c06-4446-b09c-5c7cd011cc19,Inbound,Returns,Missing,,e8c2c683-9879-420b-a74d-cca8e19e35ae,05/08/2023 20:09,13/08/2023 18:23,14/08/2023 11:48,14-Aug-23,NEW DELHI,Home,98,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
da527288-62ea-4f94-90eb-2f429026f705,Inbound,Returns,Return request,,7d0bcfec-efb8-4b21-b257-aeaa4b407a55,05/08/2023 17:36,14/08/2023 12:02,14/08/2023 17:02,14-Aug-23,BERHAMPORE,Books & General merchandise,301,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
edbcf48d-b82d-4d5b-9237-6d3638be8cb8,Outcall,Order Related,Order status enquiry,,47c70137-64b7-443c-85ab-3b0252277243,12/08/2023 21:31,13/08/2023 19:45,15/08/2023 13:38,15-Aug-23,,Affiliates,141,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6e116873-21bd-4614-8eca-0a45edb912c5,Inbound,Returns,Reverse Pickup Enquiry,,60eff779-95b6-4920-b152-73c198e24ef6,10/08/2023 13:50,13/08/2023 19:46,14/08/2023 11:01,14-Aug-23,VELLORE,Books & General merchandise,123,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
1b20c96e-5033-4680-b33e-c77ee751950d,Outcall,Returns,Return request,,9ce66b96-bdca-4f29-85eb-84692b13b391,02/08/2023 07:24,13/08/2023 21:26,14/08/2023 08:59,14-Aug-23,CHENNAI,Books & General merchandise,1759,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
46393362-35ad-494b-80e7-111415154c8b,Inbound,Order Related,Order status enquiry,,,,14/08/2023 07:59,14/08/2023 11:23,14-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cf70b990-f974-4006-848a-30b4a00da2f3,Inbound,Order Related,Order status enquiry,This is aa best app,,,14/08/2023 08:38,14/08/2023 08:38,14-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
f79bd107-f8ef-4347-81e6-205a250c57ca,Inbound,Returns,Reverse Pickup Enquiry,TQ for the information,,,14/08/2023 08:47,14/08/2023 08:49,14-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
149b106b-20ae-42c3-821d-6fecd5f7f535,Inbound,Order Related,Priority delivery,,,,14/08/2023 09:18,14/08/2023 13:37,14-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
6f028cda-6266-4a4c-bba5-42a9f681592d,Outcall,Payments related,Payment related Queries,,,,14/08/2023 09:41,14/08/2023 09:48,14-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0f3c1bc9-0ea9-48bd-9e98-8d6682b6c93d,Inbound,Returns,Return request,My issue is not resolved please look into this,,,14/08/2023 10:15,14/08/2023 10:16,14-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
18683df5-728d-497a-9ce6-d63835e4171e,Outcall,Returns,Service Centres Related,,,,14/08/2023 10:43,14/08/2023 10:45,14-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
a5e2ba89-cff3-4ac4-b669-5d7eee45958e,Inbound,Order Related,Installation/demo,,,,14/08/2023 12:14,14/08/2023 12:15,14-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
af113d9f-c1bd-4fcc-935b-3e43fc4b7d67,Outcall,Returns,Return request,,,,14/08/2023 13:31,14/08/2023 13:38,14-Aug-23,,,,230,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
eeed4390-a900-4d29-8bc5-bc15d688189c,Outcall,Returns,Return request,,,,14/08/2023 14:52,14/08/2023 20:34,14-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
a1deffcd-86f8-47e9-af0f-3a80108bed9f,Inbound,Returns,Return request,,,,14/08/2023 15:18,14/08/2023 15:19,14-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
89744ceb-d625-4cbe-b763-c56d565a4516,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:10,15/08/2023 19:13,15-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,3
cec19ad7-bdb6-4440-bbef-47e6b3dd0b0e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:34,14/08/2023 20:38,14-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9bed312c-5a87-4d70-b76e-627cb9b39b5d,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 05:42,15/08/2023 05:45,15-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
b7e9e9f6-106e-490e-926f-323ee7c0dcab,Inbound,Returns,Fraudulent User,,,,15/08/2023 14:29,15/08/2023 14:31,15-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
a4609aab-609c-464f-94ff-8f8ba1486b92,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 10:24,15/08/2023 10:27,15-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
d7fbe1be-46fe-4120-9946-a09ea56051b4,Inbound,Order Related,Delayed,,,,15/08/2023 11:24,15/08/2023 11:29,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
b9d92a20-c676-43d1-8fdd-81e49214feb4,Inbound,Returns,Return request,,,,15/08/2023 14:03,15/08/2023 14:08,15-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
2744ba25-fdcb-46d5-8e5c-065fe2912766,Outcall,Returns,Reverse Pickup Enquiry,Not good product.... Different product received many times ,,,15/08/2023 15:00,15/08/2023 15:14,15-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
916beb92-2d17-48b2-b618-7e7be1718e43,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 16:38,15/08/2023 17:19,15-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
bfe8d1bd-ee95-481f-a5d6-6a7b3c59a8b6,Inbound,Returns,Return request,,,,15/08/2023 16:46,15/08/2023 16:56,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
0c4aa779-85ae-4386-b95b-2b8254bb1b19,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,15/08/2023 18:07,15/08/2023 18:08,15-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
596ceeed-c0ee-4081-bb84-6f2337bcc9ff,Inbound,Returns,Service Centres Related,,809e8c60-3713-4dcb-b0f8-e822749311d5,04/01/2023 13:12,14/08/2023 17:46,14/08/2023 17:48,14-Aug-23,JAUNPUR,Electronics,999,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a1ccb4ef-d21c-4357-853d-ede5e166672b,Email,Feedback,UnProfessional Behaviour,,8ecb25fc-a4b6-4c5c-977e-ef7a8ad59093,14/07/2023 16:07,14/08/2023 15:57,14/08/2023 16:08,14-Aug-23,AMBEGAON,LifeStyle,145,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
6b4a138c-16a5-4aeb-8242-541295b884a8,Outcall,Order Related,Delayed,,7714b59a-68dc-4615-8f98-06bb152d8863,09/08/2023 12:43,14/08/2023 13:41,14/08/2023 13:42,14-Aug-23,JODHPUR,LifeStyle,1699,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
dbbf793b-c0f5-47df-91f4-02dd7d3cb87b,Outcall,Returns,Return request,,0ffb14f1-eef2-49b5-81b7-42d97186bf71,05/08/2023 21:42,15/08/2023 12:46,15/08/2023 12:51,15-Aug-23,HAJIPUR,Electronics,999,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
9d6d1fb6-1f8b-4342-8f8a-c82add87cb60,Inbound,Returns,Technician Visit,,,,14/08/2023 10:03,14/08/2023 10:04,14-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
f490c74d-8073-477d-8777-451a83539cf9,Inbound,Returns,Return request,,,,14/08/2023 12:51,14/08/2023 12:57,14-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
6b55a849-28eb-4ebf-ba13-c812b7eb4be2,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 13:03,14/08/2023 13:05,14-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
bbb2435b-3c07-447a-8899-335d266565ae,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:58,14/08/2023 16:06,14-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
bddaa8ee-2a53-4b4c-9520-445172c5fd64,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 14:47,14/08/2023 14:53,14-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
e57b4f71-b459-4b02-b460-34ea59797298,Outcall,Returns,Reverse Pickup Enquiry,Useless customer at each platform.,,,14/08/2023 15:53,14/08/2023 15:55,14-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
16796e32-2bf0-4765-8404-d4c81c1ff6d4,Outcall,Order Related,Delayed,,,,14/08/2023 16:01,14/08/2023 16:02,14-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
5814181c-f6d3-4e25-9c1c-dd3679726430,Inbound,Order Related,Delayed,,,,14/08/2023 16:07,14/08/2023 16:09,14-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
8f9ffe63-a47a-45d9-9afe-fd91605e83ac,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:18,14/08/2023 17:50,14-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,2
ebc90c43-7893-4bf4-9229-ec3214bbec01,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience,,,14/08/2023 19:44,14/08/2023 19:52,14-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
a78608ec-5f31-4607-a1a8-d5d6cc783673,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:02,14/08/2023 23:22,14-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c1c57a0f-01c6-43a5-95d8-dcea243e8f14,Inbound,Returns,Wrong,Taking more time to resolve the issue. ,,,15/08/2023 09:41,15/08/2023 10:14,15-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9141cc67-e1a3-443d-ab9d-2cb84cc2b345,Outcall,Order Related,Invoice request,,,,15/08/2023 10:11,15/08/2023 10:12,15-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
0eaa6a8a-67df-4239-84b8-6e2d4c835226,Inbound,Returns,Missing,,,,15/08/2023 10:21,15/08/2023 17:29,15-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a134e442-fd8e-44ef-8a4a-15219e855b19,Inbound,Returns,Return request,,,,15/08/2023 14:59,15/08/2023 16:59,15-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
f5842608-2d70-4230-8a56-5837484f0266,Inbound,Returns,Technician Visit,,,,15/08/2023 18:35,15/08/2023 18:38,15-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
a365685e-7698-4a36-bc7b-da7fe5c85d58,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 18:56,15/08/2023 23:38,15-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
2d962654-bfaf-4470-8bcd-7657fa86e85a,Outcall,Order Related,Order status enquiry,,9f8473ee-28c0-484c-b3e1-1d65b900363b,12/08/2023 17:58,14/08/2023 15:25,14/08/2023 15:35,14-Aug-23,HYDERABAD,LifeStyle,1959,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
9ba1f98f-236a-451f-82d2-da37e29ab094,Inbound,Returns,Reverse Pickup Enquiry,But my issue is still not resolved look into this plzzI am not able to return product i want to return,f29a61d4-43f2-4660-955b-915abbb72b92,05/08/2023 19:54,14/08/2023 17:01,14/08/2023 18:22,14-Aug-23,BIKANER,LifeStyle,719,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
372e69f8-3756-4a03-9718-cc7650bdbd7a,Inbound,Feedback,UnProfessional Behaviour,,bbdac2e5-139a-4059-bd19-d364e370a904,09/08/2023 19:34,13/08/2023 19:51,14/08/2023 07:14,14-Aug-23,NEW DELHI,Electronics,999,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
c9ada2c6-19cd-4fd6-9538-5653a493b066,Inbound,Order Related,Customer Requested Modifications,,e25d4142-d377-4a49-9db6-027fc83e1c9e,13/08/2023 12:38,13/08/2023 21:43,14/08/2023 18:56,14-Aug-23,,Books & General merchandise,667,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
b81ec49e-6083-4649-a9b3-5dd2d371ba60,Inbound,Order Related,Delayed,,13695720-1efd-4c4a-9ded-25510e3edce4,11/08/2023 21:45,15/08/2023 22:34,15/08/2023 23:25,15-Aug-23,BHOPAL,Mobile,39999,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
340ce9fd-b31b-41e8-bced-c62690e0953e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 06:36,14/08/2023 06:40,14-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
89f9b68d-3cc7-4877-b8d1-2a452d047c52,Inbound,Order Related,Delayed,,,,15/08/2023 12:20,15/08/2023 17:55,15-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
844c2fbf-e4fb-42f2-9844-6e4ab46f97b1,Inbound,Order Related,Order status enquiry,,,,14/08/2023 09:42,14/08/2023 09:55,14-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e6483a75-ee55-48f4-8eed-aef53147d55b,Outcall,Returns,Return request,,,,14/08/2023 09:48,14/08/2023 09:51,14-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
8d35077c-b520-401f-a998-bc41123ed44c,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:06,14/08/2023 15:10,14-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
bddfd381-086a-46cb-9c56-c8d125072617,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 17:59,14/08/2023 18:00,14-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
2887f421-76f7-40b6-a125-0226834892f8,Inbound,Order Related,Delayed,,,,15/08/2023 08:31,15/08/2023 08:37,15-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
351b7c83-f5c9-4abf-912e-900cbacdb757,Outcall,Cancellation,Return cancellation,The executive was so polite and helpful. He helped me throughout the whole process for creating a new return.Thank You so much.,,,14/08/2023 18:24,14/08/2023 19:02,14-Aug-23,,,,918,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
876ab951-7f4b-4800-9715-199079ad059b,Inbound,Order Related,Order status enquiry,,,,14/08/2023 21:09,14/08/2023 21:10,14-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
1c93e2c5-de90-4df1-91bd-cdd0e6237b61,Inbound,Cancellation,Not Needed,,,,15/08/2023 10:21,15/08/2023 18:04,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
ff590167-197d-4a09-8563-f52296b79006,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 21:50,14/08/2023 21:51,14-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
04e5c078-6f00-49ab-8c67-efd49f6036f7,Inbound,Product Queries,Product Specific Information,Good person ,,,15/08/2023 06:04,15/08/2023 06:05,15-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9f1b4fb4-3588-43bb-91da-815d137f62ee,Inbound,Returns,Return request,,,,15/08/2023 07:11,15/08/2023 08:32,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
377ec7aa-1f26-43d0-b636-e5b4868c2c37,Outcall,Returns,Wrong,,,,15/08/2023 10:35,15/08/2023 10:42,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
b8936920-0151-453f-b5f4-4f8cf43ab84d,Inbound,Returns,Wrong,Excellent ,,,15/08/2023 12:10,15/08/2023 12:13,15-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
f7ce54ea-9072-400f-b340-cc96e9d54f6a,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 12:08,15/08/2023 12:10,15-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
9b1f2f5c-3b0b-42a5-995a-148abf623dab,Outcall,Order Related,Order status enquiry,,,,15/08/2023 13:53,15/08/2023 14:04,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,3
05b12e90-a376-4277-a380-7c9a992cbbc7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:20,15/08/2023 17:22,15-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5fadc8a0-f8c1-4e29-b158-4abeb806e66a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:18,15/08/2023 19:28,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
ff632aa7-513f-4cd0-8929-ad21bd41e60b,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 20:10,15/08/2023 21:39,15-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
b3014d9d-40a5-4280-a10d-3f9d8fda4189,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:27,15/08/2023 22:59,15-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
6c73056b-7b37-449e-9fc4-25b956aa2c03,Email,Order Related,Delayed,Good thing happened ??,4c9358f2-7e42-4e96-8e03-275f517e8f90,09/08/2023 14:03,14/08/2023 17:23,14/08/2023 17:28,14-Aug-23,UDAIPUR,Electronics,259,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
30c6cf86-1d20-435b-a28c-316a5993ff5e,Inbound,Returns,Return request,,6cf34661-c9a0-486d-aba8-1b44839cfb72,05/08/2023 15:24,14/08/2023 09:55,14/08/2023 09:57,14-Aug-23,NAGAPATTINAM,Electronics,999,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
bdc96448-cf7f-405a-8be9-9372bde75a4d,Inbound,Order Related,Order status enquiry,,f628bcc0-27bf-4508-b77a-bffdc3bc2f92,09/08/2023 13:44,14/08/2023 11:21,14/08/2023 11:23,14-Aug-23,FARRUKHABAD,Electronics,465,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
7bfff9d6-4a02-450e-9ab0-86418a69fb65,Inbound,Returns,Reverse Pickup Enquiry,,74d9fe75-36ba-4472-9a06-0d9045ab638b,09/08/2023 21:48,15/08/2023 07:02,15/08/2023 07:07,15-Aug-23,FAIZABAD,Electronics,799,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
e04150d4-4b5f-4a0a-9c39-23ad20ce5ec9,Inbound,Returns,Return request,,cde9bcb4-31d1-4374-87b0-a00798a10171,08/08/2023 18:31,15/08/2023 17:38,15/08/2023 17:40,15-Aug-23,UNA,Electronics,2969,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
c0c295c3-4960-4353-87c9-9aaa9876df1d,Inbound,Returns,Fraudulent User,,3b39748a-f73a-4b0f-a1ae-a8af7fc8a00b,04/08/2023 18:14,14/08/2023 09:13,14/08/2023 09:16,14-Aug-23,EAST CHAMPARAN,LifeStyle,886,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
eb6b044f-0e04-4358-82c6-f691915466aa,Inbound,Returns,Reverse Pickup Enquiry,,2e52b680-4977-46b5-8ae6-aec03564d1f6,08/08/2023 17:23,14/08/2023 15:04,14/08/2023 15:06,14-Aug-23,VIRAR,LifeStyle,127,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
595ef753-6be5-4ecb-801b-2db16bf669d3,Outcall,Returns,Return request,The executive was so good.,02221e1c-01e4-4c1f-bd09-d41642b4a276,11/08/2023 11:22,14/08/2023 11:34,15/08/2023 07:40,15-Aug-23,BARDHAMAN,LifeStyle,1047,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
6a283575-a62c-45d6-a980-afd0592d8563,Inbound,Returns,Return request,Some of your customer executives are very bad,8a9f5d53-fd7e-4851-8607-cdcfab9132ab,08/08/2023 03:46,13/08/2023 22:42,14/08/2023 00:32,14-Aug-23,BHOPAL,Books & General merchandise,439,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
5ec25852-3e6f-46a9-90aa-e25e3b7aa0bc,Inbound,Refund Related,Refund Enquiry,Good,,,14/08/2023 18:38,14/08/2023 19:15,14-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
dcdbb359-ed58-42aa-8b3a-25beb6823e7b,Inbound,Order Related,Order status enquiry,Very Good Service.The Mam was very sweet ????,,,14/08/2023 19:29,14/08/2023 19:53,14-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b3f81054-726e-4aa5-a3d0-5234ebbdaeed,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:53,14/08/2023 20:54,14-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2b91cb58-ff8d-4605-8d0b-ca44af94ddc3,Inbound,Order Related,Delayed,,,,15/08/2023 14:37,15/08/2023 14:44,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
0662ffba-5d19-4586-a5b2-5b88729e62fc,Inbound,Returns,Reverse Pickup Enquiry,I will never use Shopzilla,,,15/08/2023 08:50,15/08/2023 08:51,15-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
e288b7d1-197f-41cc-b0c7-54b4879ac0ac,Inbound,Order Related,Invoice request,,,,15/08/2023 08:59,15/08/2023 09:06,15-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
e3579372-8e40-4a31-9264-157d9d0be854,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:29,15/08/2023 19:01,15-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
57614255-e50f-4582-bc1b-80be9cfe4bb3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:14,15/08/2023 16:51,15-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cfe2fc03-d76c-41ba-a592-157d131d857c,Inbound,Returns,Service Centres Related,Why was my issue marked as solved? I was provided non working number. Pathetic service,,,15/08/2023 13:25,15/08/2023 13:32,15-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
c52883af-7a0c-44af-8f5a-ca6d734fcfc4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:21,15/08/2023 14:22,15-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
75be44fb-25c6-4678-a790-34bce1ae9215,Inbound,Returns,Reverse Pickup Enquiry,Still issue is not resolved I am received washing machine cleaner earlier.  Now I received ordered Product but due to delivery agent dispute cannot be delivered.,,,15/08/2023 17:04,15/08/2023 17:05,15-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
293a30c0-668e-478a-a83d-862e21659b2a,Inbound,Returns,Reverse Pickup Enquiry,Bakvaas support hai abhi tak ke experience me,,,15/08/2023 17:18,15/08/2023 17:21,15-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
cc52b9ee-c308-4e96-bfff-fe5ff377210b,Outcall,Order Related,Customer Requested Modifications,"Nice ,she solve my problem in minimum time ??",,,15/08/2023 17:21,15/08/2023 17:25,15-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
495a1eb8-1f81-45c4-bd50-ce9756cb3f5f,Inbound,Returns,Return request,The  communication skills of customer executive is excellent. ,,,15/08/2023 21:43,15/08/2023 21:56,15-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
0a6acc4e-1465-405b-a391-da7e8a0e9f6b,Inbound,Order Related,Installation/demo,,,,15/08/2023 23:46,15/08/2023 23:47,15-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
df78d989-eb7a-4386-a461-134e22fba8e8,Inbound,Order Related,Order status enquiry,Shopzilla costomer service very good ????,22b37ad9-085e-46f7-8ec7-c9734a76bb9d,12/08/2023 10:19,15/08/2023 11:25,15/08/2023 11:28,15-Aug-23,,Electronics,5299,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
ed7dedcb-43fc-4d13-864d-9ec75688ced2,Inbound,Returns,Reverse Pickup Enquiry,,38a11304-0220-4d17-9954-26b6cedbb5c3,15/07/2023 17:07,12/08/2023 12:56,14/08/2023 18:20,14-Aug-23,JHARSUGUDA,Home Appliences,2100,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
f6f3afe7-fd5d-4ae8-91ea-ddefeb797f1f,Inbound,Cancellation,Not Needed,,87488a03-084c-48fa-8d37-d55cefbe6816,11/08/2023 14:13,15/08/2023 17:05,15/08/2023 17:07,15-Aug-23,,Electronics,1599,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,3
735c3654-934b-4b34-a972-25e24a0d1a94,Inbound,Order Related,Customer Requested Modifications,Good ,,,14/08/2023 11:35,14/08/2023 11:35,14-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
a9729dc2-5cc4-4338-a30c-3adfec3d95df,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:03,14/08/2023 10:10,14-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
77cc2770-7d64-4fec-bf2f-48ecf2770036,Inbound,Order Related,Delayed,Who is buys your products much more you need to give him /her extra discount for till now much to buy in your Shopzilla app ,,,14/08/2023 10:02,14/08/2023 10:36,14-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
b279a6c6-38e5-4de1-80f0-98b02c983c01,Outcall,Returns,Return request,,,,14/08/2023 18:20,14/08/2023 18:23,14-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
b0d4bbc8-5e00-4081-ba1b-c1fd373798a8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:14,14/08/2023 16:27,14-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,4
92d9c59a-d3a3-42b0-96e8-31c6ccffadbd,Outcall,Order Related,Installation/demo,,,,14/08/2023 16:59,14/08/2023 17:04,14-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b08d01d4-4d42-4951-bde6-c69c91180923,Inbound,Order Related,Delayed,Improve the delivery service,,,15/08/2023 14:44,15/08/2023 15:20,15-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
9abe2397-2325-4a4d-9cfa-71e43bf82bc9,Inbound,Returns,Fraudulent User,,,,14/08/2023 19:32,14/08/2023 19:37,14-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
0356bca6-5cc6-49da-9d12-06029288e0fb,Inbound,Returns,Return request,Meri baat accha se kar ka meri problem   ,,,14/08/2023 22:43,15/08/2023 16:18,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
6a3d7556-1378-43b5-bcb2-3842fd86e71b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:01,14/08/2023 22:05,14-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
968c657c-620a-442f-a363-4e27aeb72fb3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:31,15/08/2023 08:33,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
f3a2202b-334d-4d1a-8b7e-ec7bae31c829,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 08:41,15/08/2023 08:42,15-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
33b1382c-f98d-43eb-8ff7-c9ca540fe59c,Inbound,Returns,Reverse Pickup Enquiry,Excellent behaviour ,,,15/08/2023 09:30,15/08/2023 09:45,15-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
a3a821e0-f6d3-41be-8e77-6f9c518e7ee2,Inbound,Returns,Missing,,,,15/08/2023 13:34,15/08/2023 13:36,15-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
0efc8818-2452-40c9-b009-1b6a690be9d5,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 19:19,15/08/2023 19:32,15-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
526d2ea6-14fb-4236-ae2b-f691268f6745,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:54,15/08/2023 20:32,15-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
bf05be00-a1db-4269-bf52-07267bbd69be,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 20:00,15/08/2023 20:02,15-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
bc4e9962-c509-48a7-ba7a-afcbaa23b3a3,Inbound,Order Related,Order status enquiry,,092a95db-b7e9-4f78-b565-41979a76a164,01/08/2023 23:29,15/08/2023 21:59,15/08/2023 22:00,15-Aug-23,VISHAKHAPATNAM,LifeStyle,499,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
3295a68d-1d52-468a-a26d-35a1763e687a,Inbound,Returns,Fraudulent User,Thanks for Shopzilla,be0438e8-9886-40e4-894f-e43dc0842b0f,01/08/2023 17:21,14/08/2023 12:12,14/08/2023 12:14,14-Aug-23,BONDAPALLI,Home Appliences,12990,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
72ede3c9-d49f-456d-9813-21961894195b,Inbound,Refund Related,Refund Enquiry,,891dd02c-e99a-4cb4-8faa-8524e774e8b1,08/08/2023 20:33,15/08/2023 07:39,15/08/2023 07:40,15-Aug-23,KARUR,Electronics,57990,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
c3d1498c-79b1-4381-b369-97a8a1f9d45d,Inbound,Order Related,Delayed,,957de65a-6cb5-497f-b8a6-3961ec09b813,07/08/2023 22:42,15/08/2023 19:25,15/08/2023 19:26,15-Aug-23,VIJAYAWADA,LifeStyle,1055,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4fcacdea-1f04-4c42-bd74-0a2ba1c787d6,Inbound,Order Related,Delayed,,49c6c26a-c262-4659-8d61-53cc7c3f32ec,04/08/2023 20:22,15/08/2023 12:00,15/08/2023 12:02,15-Aug-23,PUNE,Books & General merchandise,3253,,Logan Barnett,William Park,John Smith,31-60,Morning,5
a248b34b-acf0-4f77-8506-6ce4f52a17d4,Outcall,Refund Related,Refund Enquiry,Very good to support help,5c9ed3e2-a3a5-4eea-817d-defead2f0f64,12/08/2023 00:15,14/08/2023 16:51,14/08/2023 16:54,14-Aug-23,AZAMGARH,Mobile,6499,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
e3beaf04-4a96-47c9-a922-b421af142790,Email,Order Related,Delayed,,795bcac3-2609-4c24-9e4c-3c05f0742871,05/08/2023 22:20,14/08/2023 14:41,14/08/2023 14:43,14-Aug-23,HALDWANI,Books & General merchandise,1877,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
a097b30d-14be-44c9-bdd0-a0c5d324c233,Inbound,Payments related,Online Payment Issues,Helpful,,,14/08/2023 15:14,14/08/2023 15:14,14-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
bde06c61-ff7d-41ae-9cd9-56d0da338337,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 00:39,14/08/2023 00:48,14-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
ca3fa616-02db-457c-80dd-f2799d8200cf,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:56,14/08/2023 09:12,14-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
5a41d8e8-be62-4aba-b236-bf0b6e0d3082,Inbound,Order Related,Installation/demo,Mera Power Bank kharab   hai,,,14/08/2023 09:05,14/08/2023 09:11,14-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
3ac60742-f92b-4c72-b73a-17d3d029745b,Inbound,Returns,Return request,Na eed some Bengali coustomer executive ,,,14/08/2023 10:34,14/08/2023 10:43,14-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,3
b93cfca5-3bd1-4958-b319-ef8140a530e6,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:15,14/08/2023 16:38,14-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
fbe80b30-a217-4ae2-8d74-31a095cbb80b,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 13:58,14/08/2023 13:59,14-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
77cb204a-8f50-4a64-b2c5-a7c0333cef68,Inbound,Order Related,Priority delivery,The employee was too good in talking and resolving issues thanks to the person who helped me have a wonderful day ??,,,14/08/2023 14:12,14/08/2023 14:13,14-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
b5a77e06-93c2-4188-98ae-bdb97a7a6491,Inbound,Returns,Reverse Pickup Enquiry,Bring back email and chat support.,,,14/08/2023 15:05,14/08/2023 15:07,14-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
2850a03b-573d-4ba3-90f9-3ca578780299,Inbound,Order Related,Delayed,,,,15/08/2023 15:38,15/08/2023 15:46,15-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
dc4f61d6-7588-4fa1-b91a-eea5940be750,Outcall,Order Related,Customer Requested Modifications,  mam I'm very happy ?? service ,,,14/08/2023 19:08,14/08/2023 19:18,14-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,4
caae686a-3549-4ea4-962b-a5093a6b01d1,Inbound,Order Related,Delayed,,,,15/08/2023 13:43,15/08/2023 13:43,15-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
0f40d7f9-700b-4fc0-8c80-35043209034d,Inbound,Returns,Return request,,,,15/08/2023 09:28,15/08/2023 09:33,15-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
97150295-ea56-4760-96c4-08b966f75d40,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 10:04,15/08/2023 10:05,15-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
fae840dc-369a-4d37-b3cf-93529c1b7fe4,Inbound,Order Related,Invoice request,Please provide invoice copy,,,15/08/2023 12:02,15/08/2023 12:36,15-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
cded7770-ec58-4b1a-968c-ba4e5828c0a4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:16,15/08/2023 12:19,15-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
ee325923-f921-48ef-8198-de52ad985ed1,Inbound,Returns,Reverse Pickup Enquiry,Bad product quality Shopzilla,,,15/08/2023 15:43,15/08/2023 15:47,15-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,1
69d352e3-db6e-429c-8873-a4c7a10c6072,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 17:45,15/08/2023 18:01,15-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
134fbd1d-45f5-4311-8ea8-0ac2b8e0c52c,Inbound,Order Related,Delayed, Very good person ,,,15/08/2023 19:13,15/08/2023 19:15,15-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c0a9dee4-7d2f-4cf2-af52-a8859f7a6e46,Email,Cancellation,Not Needed,,,,15/08/2023 20:59,15/08/2023 21:02,15-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5d23bff2-3ede-493c-a945-927845ef3749,Inbound,Order Related,Installation/demo,,,,15/08/2023 21:25,15/08/2023 21:42,15-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,4
42890a18-09ba-4fd1-9884-0da26ef765a3,Email,Order Related,Delayed,Not resolved my issue ,b1665ae1-558a-4167-a247-51245d78d209,21/07/2023 21:02,15/08/2023 13:16,15/08/2023 13:24,15-Aug-23,MUMBAI,Electronics,2499,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0459d290-0d5a-4fdb-9bc8-efbd14c05a8e,Outcall,Cancellation,Not Needed,"Last one week I am calling, getting same answers but no resolution. Better review your support system",e1fbccde-2f7e-45e6-8aeb-76d3012c9fda,02/08/2023 19:25,14/08/2023 15:07,14/08/2023 15:16,14-Aug-23,PUNE,Electronics,66990,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
75c49062-3261-4f3e-94c3-0ab81ba72135,Inbound,Order Related,Order status enquiry,,d31ecaba-a3cb-4850-8b71-946174bfb45c,18/07/2023 13:04,14/08/2023 19:12,14/08/2023 21:32,14-Aug-23,NERAL,Books & General merchandise,211,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,1
3bd2f6ed-7a07-416e-a762-65a8ab0c9f7c,Inbound,Refund Related,Refund Related Issues,,e5068c25-07aa-4262-8bed-10e03083f7bf,06/08/2023 12:35,15/08/2023 10:55,15/08/2023 10:55,15-Aug-23,BETTIAH,Mobile,13999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a1315b5e-5844-4014-a216-17c6794c3c68,Inbound,Order Related,Delayed,,02aceebf-2ebb-461c-92e5-f0fc0c94394e,04/08/2023 22:37,13/08/2023 12:43,14/08/2023 01:31,14-Aug-23,NEW DELHI,LifeStyle,6049,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
7976f8cb-83ca-4a71-8878-20002765f82c,Inbound,Returns,Return request,,58730f3d-b686-4da1-a787-784512df662f,09/08/2023 09:08,14/08/2023 18:30,14/08/2023 19:00,14-Aug-23,DHENKANAL,Electronics,999,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,2
97b517df-6d83-4f1c-b94f-f27485994dfb,Inbound,Order Related,Order status enquiry,,73891dc5-be0d-4f1b-8699-c36ac5c878c6,09/08/2023 11:57,14/08/2023 11:07,14/08/2023 11:08,14-Aug-23,AHMEDABAD,Mobile,12999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
e6944dc7-9406-4fbe-a14d-3fa04038f466,Inbound,Refund Related,Refund Enquiry,,770982c8-9811-45a7-a140-7d6b1f82e861,29/07/2023 09:05,15/08/2023 12:59,15/08/2023 13:07,15-Aug-23,GANGAPUR,Electronics,1299,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,3
3193ae21-ecb2-4f70-8496-92b3103b33d5,Inbound,Order Related,Delayed,,,,14/08/2023 07:59,14/08/2023 08:03,14-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a2a72a97-2271-47df-a677-a47635b50708,Outcall,Returns,Service Centres Related,,,,14/08/2023 11:06,14/08/2023 11:08,14-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
d1db5931-79c3-436c-8a81-086690d86ac6,Inbound,Order Related,Installation/demo,Very nice ,,,14/08/2023 11:56,14/08/2023 12:04,14-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
07974d79-66d8-49aa-954e-e7b289192a6f,Inbound,Cancellation,Not Needed,,,,15/08/2023 13:06,15/08/2023 13:08,15-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
181ca18b-a9c0-4f82-b669-a7d4bb082c28,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:39,14/08/2023 12:46,14-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
c3d1ce73-b807-4da4-9f7c-e82b8f8658c6,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 12:53,14/08/2023 12:54,14-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
8f71c19c-d917-4295-a66b-fc205cb194da,Inbound,Shopzilla Related,Shopzila Premium Related,,,,14/08/2023 12:58,14/08/2023 13:00,14-Aug-23,,,,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,5
39276254-3ec3-48d7-b503-2c883812675e,Outcall,Order Related,Order status enquiry,,,,14/08/2023 15:42,14/08/2023 15:46,14-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a1dc4cb8-cb47-410a-9b4b-77779a3c49f6,Inbound,Order Related,Delayed,,,,14/08/2023 17:24,14/08/2023 19:14,14-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
8dc42b79-9219-4ed3-967b-1078c5c33ddd,Inbound,Returns,Return request,,,,14/08/2023 17:48,14/08/2023 17:49,14-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8981b451-a9ce-492b-86af-4edea7a20778,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:00,14/08/2023 18:05,14-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
fd55ebc4-4cdb-4903-ad2c-40ac0da53eda,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,14/08/2023 19:49,14/08/2023 21:14,14-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
81b819ae-be14-4b3c-b8e5-c899cd445777,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:28,14/08/2023 20:46,14-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
bc7d0c87-846a-4af4-9432-eccb9d6118f6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:07,15/08/2023 09:07,15-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
da994979-d46e-4535-b75d-71e62a76dd10,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 12:30,15/08/2023 12:34,15-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,1
2f93752d-53e9-429d-914e-3fc2057c47f1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:46,15/08/2023 14:59,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
cdcb3524-7112-4918-baa2-059dd299f5aa,Outcall,Order Related,Customer Requested Modifications,,,,15/08/2023 17:50,15/08/2023 17:51,15-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
568eee74-c38b-4eb5-bdca-659386bf6086,Inbound,Returns,Return request,,,,15/08/2023 18:18,15/08/2023 18:41,15-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,1
a7da5de5-acb6-4f18-af3f-fb49fa27d0fb,Outcall,Returns,Return request,,,,15/08/2023 21:01,15/08/2023 22:56,15-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,1
b3473811-bce1-4d3f-b3a3-5f366ccce2af,Inbound,Returns,Return request,,,,15/08/2023 22:29,15/08/2023 22:36,15-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
fea7a0ef-e701-4363-9eb1-f1527a1e7066,Inbound,Returns,Reverse Pickup Enquiry,,03d10e16-ac2a-4de3-aec2-98b4c61ae622,25/05/2023 12:10,15/08/2023 11:06,15/08/2023 11:41,15-Aug-23,AJMER,Books & General merchandise,7919,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
58b23239-9a1c-46b9-8f3e-eca92c73d512,Inbound,Returns,Reverse Pickup Enquiry,,2cd089cb-d406-4f50-a68d-c39b64a0f4e1,28/07/2023 16:35,12/08/2023 18:01,14/08/2023 15:31,14-Aug-23,NAGAUR,LifeStyle,809,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,1
6490d665-b476-4765-94a1-a68bd81a262f,Inbound,Returns,Fraudulent User,,de0b803d-4b94-4e6d-9bd7-d08c679f4c08,28/07/2023 15:32,13/08/2023 16:10,14/08/2023 19:26,14-Aug-23,BHARATPUR,LifeStyle,4799,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3ed5b2ce-6f37-4bd6-918a-84eeaee6bbc5,Inbound,Returns,Return request,I m happy ,56f95f14-b4cb-4055-bea7-d416eede2505,09/08/2023 14:34,15/08/2023 14:11,15/08/2023 14:13,15-Aug-23,JAUNPUR,Electronics,999,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
eff56b3b-79ef-45e1-a484-21a38ffb5545,Inbound,Order Related,Delayed,,a12278eb-425a-49e8-b97f-a449e2116026,07/08/2023 07:38,14/08/2023 12:43,14/08/2023 12:45,14-Aug-23,GORAKHPUR,LifeStyle,782,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
dcefe36a-3b75-443f-8422-77981862718a,Inbound,Order Related,Order status enquiry,,80cf8b3e-876d-4f57-8304-fbfb94d37802,11/08/2023 15:45,15/08/2023 12:23,15/08/2023 19:17,15-Aug-23,PUNE,Mobile,13999,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
1928b1cf-6ee8-42ce-91a6-24191d3f1654,Inbound,Order Related,Delayed,Need to improve call immediately ,c99287db-d1ad-41df-a610-93efc48fbc59,12/08/2023 12:26,13/08/2023 23:56,14/08/2023 00:01,14-Aug-23,SALEM,Books & General merchandise,179,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
3eae538a-c7be-4dae-a307-d5b90f8720c6,Email,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:18,14/08/2023 09:22,14-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
90d9f785-f34a-4d0f-94f8-94ee63c078ab,Inbound,Shopzilla Related,General Enquiry,2300 Supercoins Didn't Credit as per offer kindly credit those Supercoins instead of 100 Supercoins.,,,14/08/2023 17:50,14/08/2023 17:54,14-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,1
83e7746f-f38e-4b68-99fe-e4d312e4d077,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:14,14/08/2023 23:40,14-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
681fc52c-2351-424a-b046-5b7a21090cd9,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:43,14/08/2023 23:01,14-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
819a7ead-d32b-4b9d-ade5-a43343f781ba,Inbound,Returns,Reverse Pickup Enquiry,Very good person..good behavior,,,15/08/2023 10:38,15/08/2023 10:43,15-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
34ccf3bc-3bb6-45f4-aa11-83cd9ef80ef3,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 10:42,15/08/2023 11:24,15-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3246b3f7-34a9-4af6-842b-61bf5a56f036,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:50,15/08/2023 10:52,15-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
1bca8710-d58a-45dc-96b6-143a6da16f7f,Inbound,Returns,Return request,Make sure that u delivery plants while they are in good condition ,,,15/08/2023 12:16,15/08/2023 12:33,15-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,4
5b902279-4e74-426b-b903-b9bb97968d16,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:57,15/08/2023 13:59,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
cc905f40-3f1e-42fa-bc07-2304ed21b9ee,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:59,15/08/2023 18:56,15-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
eed67a04-1729-4829-bfb8-ad6e93f29de2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:26,15/08/2023 14:59,15-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
d7b8968c-213b-4c5c-9b0e-7f433ecb7a61,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 16:38,15/08/2023 16:45,15-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
4e233871-032e-4395-90a7-dd53d039a629,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 17:58,15/08/2023 17:59,15-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b7166825-a454-4e70-8f69-50d99ea060d4,Inbound,Shopzilla Related,General Enquiry,Thanks ,,,15/08/2023 19:11,15/08/2023 19:27,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
aaadef1e-b059-4484-b780-a7b67c48060d,Inbound,Onboarding related,Seller onboarding,,,,15/08/2023 19:36,15/08/2023 19:51,15-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
4305bd99-7db7-435a-94e8-6e0adad57948,Inbound,Returns,Wrong,,4ef69be2-281d-4d32-9216-412439b53103,27/07/2023 16:00,15/08/2023 17:40,15/08/2023 17:45,15-Aug-23,PINAHAT,LifeStyle,1243,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
41e4d74a-8820-428c-a298-188f225fb4a4,Inbound,Order Related,Delayed,,1832b972-1790-438e-8e58-8684a4c75e26,09/08/2023 07:47,14/08/2023 21:44,14/08/2023 22:32,14-Aug-23,SRIPERUMBUDUR,LifeStyle,489,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
d7d810bd-078f-4bf3-844f-5b5ea9e400ca,Inbound,Order Related,Order status enquiry,Poor company ,67e14f3c-f315-492e-a802-efa019dee5da,11/08/2023 21:08,15/08/2023 10:24,15/08/2023 10:42,15-Aug-23,RUPNAGAR,Mobile,26999,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
ea783089-1683-41a5-a208-a7af8d77ce20,Inbound,Returns,Reverse Pickup Enquiry,,a39a2df0-e4f6-4c0a-84f5-bd710eaee756,10/08/2023 22:27,14/08/2023 22:24,14/08/2023 22:29,14-Aug-23,SAHARANPUR,Home,148,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
9b1efd03-9717-45d2-a976-a11f15be6346,Inbound,Refund Related,Refund Enquiry,No ,a2cefae7-3ba4-4b9b-b31e-b2184b55b21f,10/08/2023 01:04,14/08/2023 21:53,14/08/2023 21:54,14-Aug-23,RAIPUR,Electronics,320,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,4
7c5d8c5f-8150-495d-a643-06ef70042d00,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 10:51,15/08/2023 11:40,15-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
6bd48b37-4efb-4ef0-8875-7120ac137bb5,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:57,14/08/2023 10:59,14-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
a35f00d4-b8d5-4045-b075-232328198375,Outcall,Order Related,Order status enquiry,,,,14/08/2023 15:18,14/08/2023 15:45,14-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
d39b8eea-7a04-47df-9ddc-7fbe63075adc,Inbound,Returns,Service Centres Related,,,,14/08/2023 17:17,14/08/2023 17:19,14-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
27651d8c-c577-4a3d-805f-f413e8787017,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:28,14/08/2023 18:29,14-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
7a7875cd-411e-43ce-8459-20926de047d0,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 08:46,15/08/2023 08:54,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
3055c2f7-17ee-47ff-aeb1-683b29189c82,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:03,15/08/2023 10:08,15-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,2
8d1f8390-5270-464f-bf19-b231e7d320fc,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 12:27,15/08/2023 12:43,15-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,1
55697b32-3569-45de-b662-03bab489b582,Inbound,Returns,Reverse Pickup Enquiry,I returned my courier to the courier partner but still not showing picked up how can I trust this service the courier was expensive and still showing not picked up and i delivered the courier 2hrs ago what is this service ,,,15/08/2023 14:03,15/08/2023 14:22,15-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,3
7f490895-d4b3-42be-8333-a5196d31a2c7,Inbound,Returns,Reverse Pickup Enquiry,Very NYC ,,,15/08/2023 14:47,15/08/2023 17:30,15-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
8ee485d9-8811-4b5e-80e3-1dcb5b6d68e9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:36,15/08/2023 17:37,15-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
d0170254-0375-4f99-be73-192f74620fd4,Inbound,Order Related,Installation/demo,Customer service are good but my product issue plzz resolve and return my product ,,,15/08/2023 19:42,15/08/2023 19:48,15-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
c7c22ebb-a4ca-4f64-9a14-70f2eea386f4,Email,Order Related,Delayed,,b2e64bed-72dc-47c2-b807-fd19ad85c49a,04/08/2023 08:57,13/08/2023 12:12,14/08/2023 08:46,14-Aug-23,CHENNAI,Mobile,69999,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
9b53a0e2-7320-46e6-8ce6-e0447f712696,Inbound,Order Related,Delayed,,b5017094-6cc4-455e-8e3a-da6eb58e5453,09/08/2023 23:01,14/08/2023 10:00,14/08/2023 10:03,14-Aug-23,DOIMUKH,Mobile,31999,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
42640b05-ac7a-46db-89e6-148703a02e51,Outcall,Order Related,Delayed,,f8dd5a89-5ec0-4d98-85be-67b4c94d71ff,08/08/2023 20:45,13/08/2023 13:40,14/08/2023 20:50,14-Aug-23,PUNE,Electronics,799,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
18597418-fded-485e-9775-0197a08d497d,Outcall,Product Queries,Product Specific Information,"It's not customer care to resolve or provide solution. It's auto recorded manual voice instructor. We can see the comment in order status, same comment repeat by them. No use of customer care. Also pathetic delivery and update.",,,13/08/2023 21:28,14/08/2023 10:53,14-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
00bbd040-880e-4cc6-846e-9aa20bf6742d,Inbound,Returns,Reverse Pickup Enquiry,,f8226ab9-bf4f-463b-bfcb-3127e81e15c8,05/08/2023 23:34,15/08/2023 14:12,15/08/2023 14:13,15-Aug-23,JHANSI,Mobile,23999,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
69a7e705-15fe-43d2-96bc-92a2ec15469b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:35,14/08/2023 13:37,14-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,4
fb2a5330-9756-4202-8586-1911e0917a75,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:19,14/08/2023 12:23,14-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,4
2599b8ae-e29e-404f-8e66-7d70efd3c134,Inbound,Order Related,Installation/demo,Esa hi sweet voice Wali executive rakha kro,,,14/08/2023 13:32,14/08/2023 13:39,14-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
bed471cc-2f45-4010-9393-a9d9b7b278cc,Outcall,Order Related,Invoice request,,,,14/08/2023 13:36,14/08/2023 15:59,14-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
233e8bc1-96da-4c14-a553-c86401910bdf,Inbound,Returns,Missing,,,,14/08/2023 16:54,14/08/2023 16:59,14-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
85cec192-6968-4118-99d4-f8b981bc1ebe,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 19:49,14/08/2023 20:21,14-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
6f1bf9b2-548b-433f-9087-210695746070,Inbound,Order Related,Priority delivery,,,,14/08/2023 20:56,14/08/2023 20:58,14-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
3cf16654-5867-4c82-8c30-0cd170454c4e,Inbound,Order Related,Order status enquiry,Customer care is verry good,,,15/08/2023 16:54,15/08/2023 16:55,15-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
517889a7-5974-426a-b717-e33e57d208d8,Inbound,Returns,Reverse Pickup Enquiry,Thank you for your filipcad,,,15/08/2023 10:41,15/08/2023 10:44,15-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
4cee1736-9f77-4eee-9c66-de093f2e3f8a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:19,15/08/2023 12:21,15-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
3a07ec0c-12e2-4810-9454-2f84b324f15d,Inbound,Order Related,Priority delivery,,,,15/08/2023 12:54,15/08/2023 12:55,15-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
83ac58aa-33c0-4844-90ec-a11ab75bf676,Inbound,Payments related,Online Payment Issues,Query solve with politely.,,,15/08/2023 13:50,15/08/2023 13:51,15-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
50b61798-a43e-4a7d-9f94-b40b38d69186,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 14:13,15/08/2023 14:15,15-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
638ae43f-6d86-4d75-8962-3b7b26426e83,Inbound,Returns,Service Centres Related,,,,15/08/2023 20:05,15/08/2023 22:23,15-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
a571884a-2000-4508-aabd-e75a6fd26c56,Inbound,Order Related,Order status enquiry,,,,15/08/2023 20:29,15/08/2023 20:46,15-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
a265af18-f1cf-48e6-9a19-cbf04af8f82b,Outcall,Order Related,Priority delivery,,,,15/08/2023 22:08,15/08/2023 23:02,15-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6d725167-2541-4400-833f-61fa69f63860,Inbound,Order Related,Delayed,Good,af370a42-3f0c-4d59-9328-30ecbeda93bc,04/08/2023 00:33,14/08/2023 12:08,14/08/2023 13:50,14-Aug-23,DHULE,Electronics,999,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
722a82ee-51c7-4fc7-b01f-77d8f74e94fd,Inbound,Order Related,Priority delivery,,95e81b7c-eff8-43a7-8df7-0842c66a8297,09/08/2023 17:19,15/08/2023 11:14,15/08/2023 12:06,15-Aug-23,HYDERABAD,Mobile,19999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,2
7a8aaae7-a2f5-46e6-b26b-b254586eded2,Inbound,Returns,Return request,Have great communication skills ,3e380018-58b8-4599-bf23-b9eb8a1dd504,15/07/2023 21:53,14/08/2023 13:15,14/08/2023 13:42,14-Aug-23,THANJAVUR,Electronics,90990,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
0531a3ff-e4a1-4a66-aed9-9112d4db2b14,Email,Order Related,Delayed,Wonderful wonderful bodybuilder full wonderful madam ne bhi   ful kam Kiya,0ef75135-78e2-427a-9d62-7631f7543dc4,04/08/2023 00:21,14/08/2023 00:08,14/08/2023 00:21,14-Aug-23,TIKAMGARH,Home,3497,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
ef9f140d-4342-4387-8daf-0c44794c28ba,Outcall,Returns,Reverse Pickup Enquiry,,7ee7268f-170e-4167-bc5f-f2fbef6c8624,01/08/2023 11:24,14/08/2023 17:44,14/08/2023 21:35,14-Aug-23,SONEPUR,Home,349,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
344984f1-fecd-4638-989b-57e2c610de6e,Inbound,Returns,Wrong,Thanks??????????????????????,d0ec93bf-adfa-466e-9769-101999af68bb,09/08/2023 09:34,14/08/2023 15:56,14/08/2023 16:04,14-Aug-23,KHATRA,Electronics,4790,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
51bfda75-3473-427d-9982-5d5c94ef802f,Outcall,Returns,Return request,,a56ee32c-0493-4acb-9b1c-c08847631703,03/08/2023 18:15,15/08/2023 12:44,15/08/2023 12:49,15-Aug-23,NAVI MUMBAI,Electronics,799,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
c944d185-c506-4df6-be34-dec5a2139fc6,Inbound,Order Related,Order status enquiry,,a5bb6a8f-abdd-4860-aa62-0617acf0a69b,09/08/2023 12:26,15/08/2023 10:29,15/08/2023 13:16,15-Aug-23,MUMBAI,Electronics,441,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
70713ebc-0bc8-44ae-9696-5f81c804e501,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:42,15/08/2023 10:25,15-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
6e6bdd1c-fe0f-469d-a38d-afd3e4fe6d4d,Outcall,Returns,Reverse Pickup Enquiry,Ok,,,14/08/2023 15:53,14/08/2023 15:55,14-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
6c441844-2c74-4f02-a765-6c4542fbdd09,Inbound,Cancellation,Not Needed,,,,14/08/2023 16:23,14/08/2023 16:25,14-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,3
f8dd54cb-80a2-4dd9-b788-39ccf6bd6dca,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 17:57,14/08/2023 17:59,14-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
12eb0a01-7d86-4433-8cde-81a8b39818c1,Inbound,Returns,Damaged,,,,14/08/2023 18:43,14/08/2023 20:31,14-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
4db8263b-57b7-42b4-9588-a22f62581edf,Outcall,Returns,Exchange / Replacement,,,,14/08/2023 18:46,14/08/2023 18:51,14-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
f36cd4fe-5a4b-4711-8f8b-0f5e06cb8b2f,Inbound,Returns,Return request,,,,14/08/2023 20:15,14/08/2023 22:04,14-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
ffff18a1-8fc0-4958-accd-7dac565fc3f2,Inbound,Order Related,Delayed,Waste,,,14/08/2023 23:23,15/08/2023 09:34,15-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,1
35736402-4245-47af-a3e3-6cf2e28b1788,Inbound,Cancellation,Not Needed,,,,15/08/2023 15:36,15/08/2023 15:45,15-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
d78ea0ca-e776-4089-aa58-3a90e31edb14,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:42,15/08/2023 08:47,15-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2c406219-f86c-4110-bf90-0764abe775c7,Inbound,Order Related,Installation/demo,,,,15/08/2023 13:34,15/08/2023 14:22,15-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
5d58bb87-e120-4233-ae42-18cfb2fb6f0a,Inbound,Product Queries,Product Specific Information,"The Customer Executive, I interacted with was completely confused as to what to say. She couldn't give me proper solutions neither she connected me with any executive or higher authority. My issue was serious and she was helpless. Couldn't help me out in any way.",,,15/08/2023 15:05,15/08/2023 15:26,15-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,2
c509ff00-55a8-45fb-8b3b-cae687efb179,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:33,15/08/2023 20:38,15-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
7c6cd58f-b66b-469b-a1ed-18d43d4eefb4,Inbound,Returns,Return request,,,,15/08/2023 19:48,15/08/2023 19:51,15-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
70efdbd9-88f5-45c7-b4d7-63663b6a907d,Outcall,Refund Related,Refund Enquiry,Umesh was my Customer care executive and he was very helpful.!Satisfied!!,,,15/08/2023 20:56,15/08/2023 20:59,15-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
920cf6ea-28da-4473-87de-22da4da71f3d,Email,Order Related,Delayed,,5d4e16e0-2ea6-4f5a-93a2-6fbef57b1538,29/07/2023 18:21,14/08/2023 15:07,14/08/2023 15:18,14-Aug-23,HYDERABAD,Books & General merchandise,1120,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
18c2c014-c531-4c4b-bb2a-95871fc80c83,Inbound,Order Related,Delayed,Good ,029fe640-e90c-47c6-9d97-6b809629fb60,02/08/2023 21:40,15/08/2023 10:17,15/08/2023 10:18,15-Aug-23,MORADABAD,Mobile,12999,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,4
ee9b15cf-d858-4a55-99cb-6b6f32b4488a,Inbound,Order Related,Delayed,,8c4c021e-6bad-46a1-b3f6-b71c0e9b97c1,05/08/2023 13:35,14/08/2023 10:09,14/08/2023 10:14,14-Aug-23,SONEPAT,Electronics,407,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
afb20f4a-664d-40bc-90a3-c7b488818511,Inbound,Returns,Reverse Pickup Enquiry,,6f7bcfa6-1a82-421d-9a89-9c7a908f46a9,31/07/2023 23:32,13/08/2023 16:13,14/08/2023 10:59,14-Aug-23,PUNE,LifeStyle,261,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
344a7d93-5b63-4f23-93bb-5b393a3fdd3b,Inbound,Returns,Return request,,42a726f9-b778-4782-aa39-1b60846f9d6b,07/08/2023 00:34,15/08/2023 09:30,15/08/2023 09:33,15-Aug-23,SANDILA,Home Appliences,3269,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
00773347-fda7-47e3-a502-dd0c06b93fdd,Outcall,Returns,Service Centres Related,Ok,eb903d22-6935-42ce-9d18-b024d66c505e,07/08/2023 21:28,14/08/2023 17:23,14/08/2023 17:27,14-Aug-23,CUTTACK,Electronics,21398,,Jessica Jones,William Park,John Smith,31-60,Morning,5
ceb1da33-aac6-4f90-9ea2-ec284a3916b8,Outcall,Returns,Return request,thanks ,fffcf5fd-b004-4641-b3eb-797dfec967f7,08/08/2023 07:16,14/08/2023 19:02,14/08/2023 19:06,14-Aug-23,NEW DELHI,LifeStyle,313,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0d2c9966-9b8e-469d-aff2-b4f39d207332,Inbound,Order Related,Delayed,,2d87e189-6298-414d-b8d1-9564dfa90b38,07/08/2023 00:14,13/08/2023 20:24,14/08/2023 22:38,14-Aug-23,JAMSHEDPUR,Electronics,349,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
ef23069c-e4dd-4e50-ade1-6e1efb51fa00,Inbound,Order Related,Customer Requested Modifications,,16932a86-aca4-4e43-b6f0-861b113ffb7c,13/08/2023 12:18,14/08/2023 00:06,14/08/2023 09:34,14-Aug-23,THANE,LifeStyle,589,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
38af302f-ffde-477a-9d95-f4946ff27fe9,Inbound,Returns,Fraudulent User,Good ,,,14/08/2023 10:51,14/08/2023 10:52,14-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
226cce3b-7c7a-4df6-93b2-c92157e8e3d9,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 11:46,14/08/2023 11:55,14-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
54b8fa6d-d648-481a-9b10-5273eb40bc38,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:15,14/08/2023 14:16,14-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
b6417085-2168-4122-98b9-3faeadf8085f,Inbound,Returns,Technician Visit,All you guys lack is chat like SuperBuy cc,,,15/08/2023 16:17,15/08/2023 16:19,15-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
25218c09-cecb-4db5-8161-888b4d3a2e30,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is fake i will go to consumer court ,,,15/08/2023 10:28,15/08/2023 10:39,15-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
540cb549-b86e-443e-9bbe-3d6f5dea1fb3,Inbound,Returns,Return request,Good ,,,14/08/2023 16:28,14/08/2023 16:29,14-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
50c86fcd-88da-4cbd-af18-90ce061db534,Inbound,Returns,Return request,,,,14/08/2023 17:02,14/08/2023 17:04,14-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
3a15dc00-f8d3-449a-9170-1effddb5c697,Inbound,Order Related,Delayed,,,,14/08/2023 21:29,15/08/2023 09:19,15-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
b6bf378b-0f28-44dc-b72e-a3f5e1e6962a,Outcall,Returns,Product related Issues,,,,15/08/2023 09:36,15/08/2023 14:02,15-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
3d0bca65-0558-4467-baaa-b5687ecc5aa3,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 10:31,15/08/2023 12:36,15-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
cadacbee-e22a-4649-a3c1-5f8245ec0b0b,Inbound,Returns,Return request,Sort time regulations ,,,15/08/2023 16:06,15/08/2023 16:11,15-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
0d92c857-a26f-49ef-8cc2-f92748b4c5fd,Email,Order Related,Installation/demo,,,,15/08/2023 15:35,15/08/2023 15:35,15-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
63fb238a-1f8f-4296-b40a-1e8b6cfb1471,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:38,15/08/2023 17:42,15-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
18290bb1-dc14-4da7-91da-2f3115fc6694,Inbound,Cancellation,Not Needed,It was a nyc experience to talk to Mr.  ..the way he deals with the problem ..it shows his dedication toward his job..,,,15/08/2023 21:16,15/08/2023 21:19,15-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
4035c794-0ad1-4160-a082-d0d427ff9847,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:08,15/08/2023 21:10,15-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
a698efe4-6465-4bb0-8382-42c72b691465,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 21:05,15/08/2023 21:09,15-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a6fa6e85-050d-4de7-9568-59f03835f0a3,Outcall,Returns,Reverse Pickup Enquiry,Thanks Shopzilla ,aa8ebb13-270b-4185-bf23-f1d1cccf9373,31/07/2023 10:38,14/08/2023 14:36,14/08/2023 14:38,14-Aug-23,NAGAUR,Electronics,323,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
a63aec0f-a2eb-4b4f-bbc1-18a2a797d2f0,Inbound,Order Related,Delayed,,0199c1af-3816-4711-9f77-1c836c997ec6,06/08/2023 06:47,14/08/2023 21:44,15/08/2023 00:02,15-Aug-23,RANCHI,Electronics,52990,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
3da393dd-2df8-444f-8039-6665483b3614,Inbound,Order Related,Delayed,,0d6fc92f-6e62-415e-91c0-983663bd048e,07/08/2023 23:30,15/08/2023 13:18,15/08/2023 13:37,15-Aug-23,PUNE,LifeStyle,1249,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
03685add-4b82-4854-adfb-bacaef5e2108,Inbound,Returns,Fraudulent User,Good ,,,15/08/2023 07:07,15/08/2023 07:11,15-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
f41ac500-6bed-4606-8311-a6a6679ed1ec,Inbound,Payments related,Payment related Queries,,,,14/08/2023 09:18,14/08/2023 09:37,14-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
168d5aa3-0832-4bdc-904b-5adae99c68fe,Inbound,Returns,Return request,,,,14/08/2023 12:22,14/08/2023 12:28,14-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
64b3a700-4e4e-48db-abb7-a968fca152ba,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 14:10,14/08/2023 14:50,14-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
73aff9fd-79fc-4a57-b4c2-23cd7a3ce233,Inbound,Order Related,Delayed,,,,14/08/2023 15:01,14/08/2023 15:10,14-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
bb07f975-d6a1-4bb7-b5d5-029f7a0b5379,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 19:12,14/08/2023 19:13,14-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
ae3ea08d-607b-4d4e-99f5-da8c176a3c5e,Inbound,Returns,Return request,,,,14/08/2023 20:45,14/08/2023 20:49,14-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
059ecac0-a550-4f59-bd2e-288647caa2ac,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 01:11,15/08/2023 01:19,15-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
05827535-380a-4813-9e97-5dd6b02aa0d6,Inbound,Returns,Exchange / Replacement,"Shopzilla needs its own Customer support, and you need to ensure if someone has ordered there is a card machine with executive who delivers for ease of transactions. ",,,15/08/2023 14:23,15/08/2023 16:04,15-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,3
bcab8d32-29bf-4f74-b505-75b5feb1db8c,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:45,15/08/2023 18:01,15-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
57da6d82-15b0-4c35-9eb3-f8f3d4c2a58f,Inbound,Returns,Fraudulent User,,,,15/08/2023 21:12,15/08/2023 21:13,15-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
ee5ee998-d4f7-4e1b-af5f-fe13da4194ab,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:22,15/08/2023 22:25,15-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
a493963e-ad57-4dd8-8292-05561ceed354,Inbound,Cancellation,Not Needed,,37e36938-82eb-4d96-9e8f-0d3f15aceba8,08/08/2023 22:54,14/08/2023 08:32,14/08/2023 15:58,14-Aug-23,DARBHANGA,Mobile,14999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
7b43f95a-ae5a-49c9-a370-17884f5ef07b,Inbound,Returns,Fraudulent User,,e3629a9b-975a-408d-b460-16383012ab43,04/08/2023 14:32,14/08/2023 09:50,14/08/2023 10:09,14-Aug-23,DEORIA,Electronics,3019,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
217ac9a9-669a-4328-8f8c-10c0e95fc18e,Inbound,Order Related,Delayed,,b46e4da4-2585-4b32-a669-ac960735f013,06/08/2023 22:04,14/08/2023 21:28,14/08/2023 21:40,14-Aug-23,BAREILLY,Books & General merchandise,494,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,4
c157b732-0c74-437c-a024-748b8698937e,Inbound,Returns,Return request,Good job ,ca94b3f3-e2be-4bb6-9ad3-9db764b77026,04/08/2023 20:37,15/08/2023 21:39,15/08/2023 21:43,15-Aug-23,HOSHIARPUR,Electronics,378,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
cc11d9ee-9a03-4d08-8764-530a18627299,Outcall,Order Related,Delayed,,ed0aa9fe-4a47-4ad9-92d2-3c0f573bc161,12/08/2023 21:21,15/08/2023 18:02,15/08/2023 18:05,15-Aug-23,JAIPUR,Mobile,99999,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7108bf73-49e7-4958-9637-de2ad33798ab,Outcall,Returns,Reverse Pickup Enquiry,allow return on no-return items for clothing.,81df2e67-47e3-4c2e-b464-ed2503591713,06/08/2023 21:04,12/08/2023 22:43,14/08/2023 16:19,14-Aug-23,MORADABAD,LifeStyle,105,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,3
a3a11d06-a086-4ed9-bb88-2ab673c67640,Inbound,Returns,Fraudulent User,,11ff5c2b-4bdb-4512-8379-822fafb8270c,08/08/2023 06:12,13/08/2023 16:32,15/08/2023 09:23,15-Aug-23,SONBHADRA,Books & General merchandise,511,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
ef00a642-7bbb-4cbb-b4c6-c23bafccb633,Inbound,Order Related,Delayed,Good,2952f76b-673b-4f2c-8561-3c638156fd7b,10/08/2023 19:11,13/08/2023 17:39,14/08/2023 09:54,14-Aug-23,BHUBANESWAR,LifeStyle,338,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
74a5f691-18bc-430f-b224-067473ac026f,Inbound,Cancellation,Not Needed,,740010e5-28cb-4e04-a565-2eaaab6e90f2,12/08/2023 08:56,13/08/2023 18:36,14/08/2023 20:33,14-Aug-23,GWALIOR,LifeStyle,280,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
7cbb40f7-973b-4f99-a8cb-9ad817142c3b,Inbound,Returns,Wrong,,f10c1102-e3d2-46aa-9f23-86c0b668b05c,08/08/2023 22:18,14/08/2023 00:18,14/08/2023 00:58,14-Aug-23,NEW DELHI,Electronics,1449,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
577a904a-9205-4b14-8c42-01afc80db7cf,Outcall,Returns,Return request,,,,14/08/2023 08:36,14/08/2023 08:38,14-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
1ec332ba-1318-4476-882a-4460ca83203c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:08,15/08/2023 11:37,15-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,3
890aaedb-0e5a-482e-993f-b492bcc505c1,Inbound,Order Related,Delayed,Very good ??,,,14/08/2023 12:27,14/08/2023 12:27,14-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
172e293b-bbbf-4715-90fc-396aef4bd18f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:50,14/08/2023 12:52,14-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,1
109b2af0-1497-47f8-8d75-09e451ca6a6f,Inbound,Returns,Service Centres Related,Shopzilla is good ??,,,14/08/2023 13:00,14/08/2023 13:03,14-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
3bf43c0e-4dd5-4bcb-b40d-358c5bd6bab9,Inbound,Order Related,Installation/demo,,,,14/08/2023 13:09,14/08/2023 13:13,14-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
37cced1b-748b-498e-8c13-14b9f77fd7f5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:57,15/08/2023 08:07,15-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
a0c87710-5a8c-4345-9a46-8ead0281f72a,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 09:02,15/08/2023 09:03,15-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5e2e3a9e-a271-403b-b88b-63b7700c58fd,Inbound,Order Related,Invoice request,,,,15/08/2023 09:43,15/08/2023 10:59,15-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,2
dcc92567-d78c-4fe3-9ff0-f09ebf3ac48e,Outcall,Returns,Return request,,,,15/08/2023 11:20,15/08/2023 11:22,15-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
002f9843-68ae-4dc3-9dc5-7c2deb0df4f2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:16,15/08/2023 14:19,15-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
a2fb99db-884a-447d-be8b-263dde307c80,Inbound,Order Related,Invoice request,Ok all good,,,15/08/2023 14:24,15/08/2023 15:00,15-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
c25607eb-1797-42bb-ab84-9a0162ce278c,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:55,15/08/2023 14:56,15-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
9b0b75e8-f2d2-473a-bc3a-daca6f723aa6,Email,Order Related,Installation/demo,,,,15/08/2023 17:28,15/08/2023 19:52,15-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
6c3d3101-180d-476f-90eb-e957af880d97,Inbound,Returns,Return request,,,,15/08/2023 20:10,15/08/2023 20:11,15-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
f7a67ae2-9acd-4707-b3e3-1583809b8610,Email,Cancellation,Not Needed,,3f1fa917-f923-4b7d-9b28-4fee78825994,09/08/2023 10:09,14/08/2023 11:34,14/08/2023 11:44,14-Aug-23,PUNE,LifeStyle,1288,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
ced53a59-4aa5-4961-a787-e852eec82029,Inbound,Returns,Fraudulent User,,bc6c7d17-f88d-451b-970b-7a008179305b,07/08/2023 21:02,13/08/2023 22:55,14/08/2023 08:21,14-Aug-23,KANPUR,Books & General merchandise,78,,Mike Fields,Madison Kim,John Smith,>90,Split,1
f997b25a-57c0-4c36-b833-903a9c8db5ff,Outcall,Returns,Return request,,f2e1aad5-4a1c-4325-afc4-2a35fae8d699,10/08/2023 17:36,14/08/2023 17:51,14/08/2023 17:54,14-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,899,497,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,4
f38dbe44-7f5c-4af9-bdfd-f00439193379,Inbound,Returns,Reverse Pickup Enquiry,Fire all your executives tgey all are dumb.,b8b5be8e-d253-44f8-82e4-8de6f60fa8b8,27/07/2023 13:41,14/08/2023 17:17,14/08/2023 17:23,14-Aug-23,AHMEDABAD,Furniture,4999,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
c07a10fd-f2fe-4248-ac74-0dcb2c7f7a45,Email,Returns,Reverse Pickup Enquiry,Thank you ,706260e1-7f10-4324-a725-ff19a32c974b,03/08/2023 09:19,15/08/2023 09:58,15/08/2023 09:58,15-Aug-23,AMARPUR,Home,764,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
0e98359f-5626-4daa-a2d1-04588a3e976c,Outcall,Returns,Service Centres Related,,,,14/08/2023 14:00,14/08/2023 14:07,14-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
35e3754c-8d2d-4dc8-812f-607d597f3955,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:44,14/08/2023 15:45,14-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
9a972d26-82db-4129-92e3-faf061bb8a40,Outcall,Returns,Wrong,Good,,,14/08/2023 16:32,14/08/2023 17:03,14-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
71245c9d-953a-4ca1-a48e-d35563fa01eb,Inbound,Product Queries,Product Specific Information,Gud service ,,,14/08/2023 16:52,14/08/2023 17:20,14-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
2bc6bafc-eeec-439c-804b-ea9b14dd7873,Inbound,Order Related,Delayed,,,,14/08/2023 18:27,14/08/2023 18:28,14-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
72ad86ac-f661-4f5f-9ef5-fbb00eb2317f,Inbound,Returns,Return request,Excellent ,,,15/08/2023 02:13,15/08/2023 02:40,15-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
2c22be0c-1c59-497a-bfca-c8b5ca02d1fd,Inbound,Order Related,Installation/demo,,,,15/08/2023 11:42,15/08/2023 11:49,15-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5826460f-6109-4a92-8bf1-5f8c42f2de6a,Outcall,Refund Related,Refund Enquiry,,,,15/08/2023 14:36,15/08/2023 14:43,15-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
47204b27-4628-4496-ace0-2ef58020e980,Outcall,Order Related,Seller Cancelled Order,  delivery nanhi de paya feedback   hey ,,,15/08/2023 15:30,15/08/2023 15:36,15-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7172a0fe-6cb4-4c14-8657-8a8db68d02dc,Outcall,Returns,Fraudulent User,,,,15/08/2023 15:53,15/08/2023 15:57,15-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
d9c52c23-89e0-43b1-a39c-fd531220a389,Inbound,Returns,Exchange / Replacement,Good behaviour ,,,15/08/2023 20:28,15/08/2023 20:33,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
eb069f88-203f-4e1d-90ca-4e7ca7e26737,Inbound,Order Related,Delayed,Please try to resolve customer queries over the call. Do not take time of 24hrs for providing just simple resolution. ,,,15/08/2023 20:17,15/08/2023 20:30,15-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
227f7507-f2e4-4449-9e1a-2827a3161439,Inbound,Returns,Reverse Pickup Enquiry,,61fa8d8f-1670-45d9-a28b-1a481021da8e,05/08/2023 09:49,14/08/2023 09:52,14/08/2023 09:54,14-Aug-23,THANE,Home,118,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,4
d639a8f7-e1df-4aa3-83a3-269b832255ef,Inbound,Order Related,Order status enquiry,Thank you so much ??,91aef612-14db-423e-bae0-abc98171417d,06/08/2023 21:54,14/08/2023 17:59,14/08/2023 18:27,14-Aug-23,UJJAIN,Furniture,17140,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2caea15b-cb0b-449b-ab92-4fbe01a9d924,Inbound,Returns,Return request,Very nice,b6fbfd8a-eaa9-4153-897a-e8c37be33e6f,08/08/2023 07:05,14/08/2023 09:16,14/08/2023 09:19,14-Aug-23,HYDERABAD,Electronics,1643,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
2bfa6c2d-445d-4597-a7ff-ba8714c93062,Inbound,Returns,Return request,,87cdcb85-80a3-4b8b-a9f2-c2981d8937e5,07/08/2023 10:49,12/08/2023 16:53,14/08/2023 09:07,14-Aug-23,HYDERABAD,Books & General merchandise,349,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
3996167e-99d2-4841-a40b-de58a9b10914,Inbound,Returns,Service Centres Related,,164b4028-881f-4e7a-ab68-cf78718c4c1f,07/08/2023 10:30,15/08/2023 13:53,15/08/2023 13:56,15-Aug-23,JAJPUR ROAD,Electronics,13597,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
193bf62c-37b8-4a9f-9585-8c2740fd3bfc,Inbound,Order Related,Delayed,,770b1524-463e-4693-9a99-11ded2d25996,06/08/2023 17:00,14/08/2023 00:30,14/08/2023 12:41,14-Aug-23,FAIZABAD,Home,1105,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
6062d93e-945e-4435-9431-c33f08f23684,Outcall,Returns,Service Centres Related,,df64540b-1fa9-4593-83d8-a06be1880513,08/08/2023 21:36,14/08/2023 11:37,14/08/2023 11:41,14-Aug-23,DEOGHAR,Electronics,44646,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cb1d6633-f863-4175-9bdc-b101c05ab1a9,Outcall,Returns,Reverse Pickup Enquiry,,eed8410e-8f03-4a7d-9593-826c1ea01079,07/08/2023 17:43,14/08/2023 13:20,14/08/2023 13:23,14-Aug-23,,LifeStyle,1035,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
046403fd-474f-4fb6-9ee0-72dfec86b8c2,Email,Refund Related,Refund Related Issues,Vvv nice,,,14/08/2023 02:09,14/08/2023 02:09,14-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,5
1338820a-618a-4a51-a012-dbdd52d89c87,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,14/08/2023 16:04,14/08/2023 16:06,14-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
426fe2f9-acbe-4c7d-9e12-0da6961c4f3e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:58,15/08/2023 11:54,15-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
cc556b33-0f3e-4823-8b01-f6235763aeea,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:16,14/08/2023 12:18,14-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
40977a24-4ae0-4f3a-8252-700f313dc959,Inbound,Order Related,Delayed,10,,,14/08/2023 12:05,14/08/2023 12:08,14-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e907bfea-ebe1-4569-a5b4-83ef73d19a33,Inbound,Returns,Reverse Pickup Enquiry,Return policy is not customer friendly its....only Shopzilla profit policy,,,14/08/2023 13:17,14/08/2023 13:20,14-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
007acde8-6bc8-47a4-a679-a6b3c794113c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:58,15/08/2023 11:00,15-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
56d5a8ae-bc27-4276-86b9-db62bfa96337,Inbound,Returns,Reverse Pickup Enquiry,sound quality is poor ,,,14/08/2023 18:26,14/08/2023 18:28,14-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,1
419f25a3-e1bf-4a67-8f05-179538471793,Inbound,Order Related,Delayed,,,,14/08/2023 21:39,14/08/2023 23:31,14-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
2f1d1496-c476-4c08-9253-2698abdd2cf5,Inbound,Returns,Reverse Pickup Enquiry,Bad experience ,,,14/08/2023 21:57,14/08/2023 22:03,14-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
ccd7e3ac-79ce-45f9-8a71-d370d3457f65,Inbound,Order Related,Order status enquiry,,,,15/08/2023 11:08,15/08/2023 14:43,15-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
e84d2e0c-12ab-4621-9185-70cec353bed9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:47,15/08/2023 10:00,15-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
6a5f2121-80e2-4281-959b-457f9d421ee8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:13,15/08/2023 10:55,15-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
67655414-f858-42b7-8474-4383ca5c02e7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:53,15/08/2023 12:56,15-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
6fe9d663-65a7-4b81-a582-2e8525cfe032,Inbound,Returns,Missing,,,,15/08/2023 11:56,15/08/2023 12:22,15-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,4
a51eaf92-5640-4a08-8493-1d801e39dcb1,Inbound,Returns,Reverse Pickup Enquiry,Resegination ,,,15/08/2023 12:09,15/08/2023 13:20,15-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
89666b11-4444-4470-bbf2-69e099ee729a,Inbound,Returns,Return request,,,,15/08/2023 13:57,15/08/2023 14:00,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
c3ddc63b-4038-4031-9bd6-e980101e40ca,Inbound,Returns,Reverse Pickup Enquiry,Executive excellently handled my query...I am happy with the service Very much appreciated and keep up the same tempo :),,,15/08/2023 18:56,15/08/2023 18:56,15-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
4a88711e-b06d-4625-bc20-3fb3c8d97bcd,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:25,15/08/2023 22:30,15-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
8aab7b6e-4eff-4545-b670-7c24442b3c7d,Inbound,Returns,Fraudulent User,,81bf2767-5fbe-4ef5-b6db-461b6a175d8e,04/08/2023 12:01,14/08/2023 07:18,14/08/2023 07:51,14-Aug-23,BHAGALPUR,Home,1152,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
64425f6b-f9e3-4cf1-b976-bac37b63e1b4,Inbound,Returns,Fraudulent User,Good,1dd9ef00-9d0d-43ec-a5d3-f076425de6ba,02/08/2023 13:39,14/08/2023 15:06,14/08/2023 15:13,14-Aug-23,VERAVAL,LifeStyle,799,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
f2bfce04-879b-4511-ad0e-ef3cc43f5166,Inbound,Order Related,Delayed,,f467bc1b-8281-40eb-880f-420107b27023,06/08/2023 08:22,14/08/2023 04:31,14/08/2023 04:58,14-Aug-23,HYDERABAD,Books & General merchandise,732,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
3a8d28ac-5c50-4fcb-b9e2-152450ddff0a,Inbound,Refund Related,Refund Related Issues,,23c8e656-8499-4f73-82dc-0f77f69cb53c,09/07/2023 21:10,13/08/2023 20:01,14/08/2023 15:32,14-Aug-23,SURAT,Books & General merchandise,178,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
e1e801a5-d41f-4e3d-a3d7-9d8704c50272,Inbound,Cancellation,Not Needed,,8d29e472-e5b0-4b72-9d88-1f29ebd3f7db,05/08/2023 17:08,14/08/2023 10:53,14/08/2023 10:59,14-Aug-23,RAXAUL,Books & General merchandise,152,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
941f84d6-1a52-4431-a732-0b883e408953,Inbound,Order Related,Delayed,Pls i request to improve your system ok and delivery process ,ce2e4cb0-da08-431a-9da2-cef06df6bf8c,07/08/2023 10:49,14/08/2023 20:30,14/08/2023 20:31,14-Aug-23,MARGAO,Home,965,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6b6dfef3-25cc-49a8-af9e-e19273ee1e82,Inbound,Returns,Return request,,912a87de-7f2f-4ab8-b29f-a821a2fd753a,08/08/2023 10:46,15/08/2023 18:11,15/08/2023 20:59,15-Aug-23,ANAND,LifeStyle,289,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
f4682864-876d-4239-bf97-a68efc49c9ec,Inbound,Order Related,Delayed,,aec57239-38f3-4f11-a486-060bade4a2b1,03/08/2023 21:38,15/08/2023 12:43,15/08/2023 12:48,15-Aug-23,VIJAYAWADA,Books & General merchandise,535,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
4ee31895-3fd0-4543-8857-0aa20c3587de,Inbound,Returns,Missing,,0533afaf-0274-4df1-b678-75a7a5ac4755,08/08/2023 15:42,13/08/2023 18:24,14/08/2023 12:41,14-Aug-23,FAIZABAD,Home,199,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b83a0918-7980-4578-8cab-7e27e651fd7a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:13,14/08/2023 08:23,14-Aug-23,,,,,Kevin Scott,Aiden Patel,John Smith,>90,Evening,4
c43372e6-5f15-4d16-bd42-5c7a13059b15,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:20,14/08/2023 11:27,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
21b9324f-31f8-4961-956a-6b7491447a4b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:54,14/08/2023 11:59,14-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e8f4426a-df43-4dd9-9e1d-17f3186182a4,Outcall,Returns,Service Centres Related,,,,14/08/2023 15:28,15/08/2023 13:49,15-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
827370d1-9a46-4ce3-8303-5c557095a671,Inbound,Order Related,Delayed,,,,14/08/2023 17:08,14/08/2023 18:05,14-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
28e2050b-2bed-4f2d-97ca-fd3d508ac38b,Inbound,Order Related,Delayed,,,,15/08/2023 08:27,15/08/2023 08:36,15-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,3
66736335-c1f5-40f6-a00d-7048769b3477,Inbound,Returns,Return request,,,,14/08/2023 21:48,14/08/2023 21:50,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
88efae48-733f-4cd4-809b-f2d33737c442,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:53,14/08/2023 21:53,14-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
37a3b3c1-749c-4e82-b12c-67ac06f90fe0,Inbound,Order Related,Installation/demo,,,,15/08/2023 08:13,15/08/2023 08:16,15-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
cfcf4c60-9f0a-41fd-a772-9ae280d505d1,Inbound,Order Related,Delayed,,,,15/08/2023 09:55,15/08/2023 09:58,15-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
5b1687f2-a43f-4d5b-8ce8-b2e31e69757c,Outcall,Returns,Missing,,,,15/08/2023 12:54,15/08/2023 13:22,15-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
9e1f69db-c769-46c3-a110-ace2dfef2c8d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:58,15/08/2023 18:47,15-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
dfdc19e2-b8e1-408b-bc6c-b0feef7270b2,Outcall,Returns,Reverse Pickup Enquiry,Please make sure delivery boy delivering the parcel on time. There shoid be the right product in packing,,,15/08/2023 17:36,15/08/2023 19:42,15-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
32d14e6d-3d84-4f2e-b441-36fa0595951f,Inbound,Returns,Return request,,,,15/08/2023 21:10,15/08/2023 21:12,15-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a06cff28-bc08-43cc-a7ac-916fb0199679,Email,Order Related,Delayed,,80410f82-d26c-477e-891e-18414a539eda,30/07/2023 20:36,14/08/2023 14:00,14/08/2023 14:07,14-Aug-23,CHENNAI,Electronics,43995,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
80b6f3ec-64c2-40a0-a9cf-06b7734fd307,Inbound,Order Related,Order status enquiry,,c8415d35-5a98-47db-9bdd-a6bbf6913a01,07/08/2023 17:39,15/08/2023 11:22,15/08/2023 11:26,15-Aug-23,JHARSUGUDA,LifeStyle,367,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
7785a04d-d007-477c-97a2-1a2a2c964333,Outcall,Order Related,Delayed,,65f91982-5b4c-4d2b-82bd-e6ae36fec3f8,01/08/2023 17:18,14/08/2023 10:10,14/08/2023 12:07,14-Aug-23,SWAIMADHOPUR,LifeStyle,499,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cb229a26-c043-44d4-a283-8b18e1913e07,Inbound,Order Related,Delayed,Time jada   log,3fb58d46-becb-4945-9539-edcb0b666e1e,08/08/2023 09:25,15/08/2023 08:57,15/08/2023 15:44,15-Aug-23,RAXAUL,Home Appliences,17290,,Patty Gutierrez,Elijah Yamaguchi,John Smith,>90,Evening,1
123175f0-2bae-4bd0-a5b5-c67320b7822e,Inbound,Order Related,Order status enquiry,,8ddb67d7-1935-4888-b0aa-1af1c2e8df3e,11/08/2023 09:25,14/08/2023 20:17,15/08/2023 06:16,15-Aug-23,ETAH,Electronics,10200,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,3
e6a87810-1ff8-42d9-86ac-d40926902a47,Inbound,Order Related,Delayed,,5ccde0e0-dae2-44d4-8ac7-3273a0efa56a,07/08/2023 18:59,15/08/2023 19:25,15/08/2023 19:40,15-Aug-23,MEERUT,Home Appliences,1129,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
ea5344ab-9868-4f62-ae2b-619d82b9764b,Inbound,Order Related,Delayed,,8333e0ff-262f-4322-bf5c-58b9df64a518,06/08/2023 18:46,14/08/2023 14:37,15/08/2023 08:59,15-Aug-23,GORAKHPUR,LifeStyle,5033,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
70c3e236-e1c9-432e-a1f0-ba3556dbbfc0,Inbound,Order Related,Delayed,,c52624e4-df0e-4c42-a0ac-5bab06480d9f,09/08/2023 15:23,15/08/2023 11:18,15/08/2023 11:36,15-Aug-23,PUNE,Mobile,8564,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
969bd768-4196-49f6-a72c-bdcdc88924f5,Outcall,Payments related,Online Payment Issues,,bbb04960-e050-430b-a968-06f97eade37c,,14/08/2023 22:47,15/08/2023 11:32,15-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
d5f5e3dd-1ea6-4489-ad75-9e6360d5b434,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 09:07,14/08/2023 09:08,14-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fb13b6a7-4e0e-4793-a42a-69cc731d2827,Inbound,Order Related,Invoice request,,,,14/08/2023 11:52,14/08/2023 11:54,14-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
de3d5877-f0a9-40db-9995-bf9f019430f1,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 14:13,14/08/2023 14:16,14-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
65f8cb5c-0ced-4e6e-b6d8-dd364500ab91,Email,Returns,Missing,,,,14/08/2023 16:14,14/08/2023 20:30,14-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
aa669842-eff1-4147-bac4-1bf3a00c6ff6,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:33,14/08/2023 15:42,14-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
2f644834-314b-4205-91a3-31a0aeb663f4,Inbound,Returns,Missing,Exllent ,,,14/08/2023 16:23,14/08/2023 16:27,14-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
725e46d4-cb66-4826-b215-57a80392dedd,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:23,14/08/2023 19:26,14-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
b5044da4-e695-4c07-82ff-0a91da968eba,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:58,14/08/2023 20:00,14-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
47308fd7-7e01-4ccd-8146-e45512a47147,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:12,14/08/2023 20:16,14-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
071126cd-bbbd-4154-9e3a-fdc8d2fb1497,Inbound,Order Related,Seller Cancelled Order,Shopzilla not having the ownership to take the action on the logistics team. Very worest thing. ,,,15/08/2023 10:54,15/08/2023 10:55,15-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
98016c1d-802a-4b86-b31b-a34844a065f3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:51,15/08/2023 08:52,15-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
c1bbf876-06a5-462a-9f2f-21a72940c4bd,Inbound,Returns,Return request,Good person,,,15/08/2023 10:19,15/08/2023 10:24,15-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
4e48e3b5-4313-4fda-8720-e09601c9a602,Inbound,Returns,Return request,,,,15/08/2023 12:00,15/08/2023 12:03,15-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
2231579d-0673-4984-b627-807f2eb995bc,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:58,15/08/2023 14:00,15-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
fd167f24-4428-4fbf-9781-9095833f7a3b,Inbound,Order Related,Seller Cancelled Order,I am happy with Shopzilla customer executive they resolve my problem ,,,15/08/2023 15:26,15/08/2023 15:27,15-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9d20c04d-02a4-4bc5-a127-7677ad257193,Inbound,Returns,Missing,,,,15/08/2023 16:07,15/08/2023 16:10,15-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
f3df6c60-bc98-40e4-b22d-70425d57c25f,Outcall,Feedback,UnProfessional Behaviour,,,,15/08/2023 16:56,15/08/2023 17:03,15-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
8fa170c1-5f92-4c8f-9f6a-66f98f7061f4,Inbound,Order Related,Installation/demo,,,,15/08/2023 18:05,15/08/2023 18:08,15-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cc5152f7-9de8-4256-a630-9b2b48d033aa,Inbound,Order Related,Installation/demo,Good support and good person ,,,15/08/2023 19:52,15/08/2023 20:02,15-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
27c54349-5b6f-465f-a71f-f55bf2c1594c,Inbound,Returns,Return request,good,,,15/08/2023 20:52,15/08/2023 20:55,15-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
b9687afe-6581-4c9d-9496-8b084aba766d,Inbound,Returns,Product related Issues,,,,15/08/2023 21:53,15/08/2023 21:54,15-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
4c227154-1286-4632-aeab-16e2a24801f6,Inbound,Order Related,Delayed,Service not good and frauds ,255c95a8-9028-4f71-a56e-72170935ec8e,05/08/2023 10:43,14/08/2023 20:21,14/08/2023 20:23,14-Aug-23,GHAZIABAD,Books & General merchandise,1338,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
b3bbbf49-0ccb-4e2c-836e-28050667a58b,Email,Returns,Wrong,,5c2aa97a-ded6-46ee-ada0-174a68efdbb3,05/08/2023 17:14,13/08/2023 20:23,14/08/2023 10:18,14-Aug-23,VIJAYAWADA,LifeStyle,1974,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,4
b5ad73da-6f5c-43f8-890f-a00f51e0f577,Inbound,Order Related,Delayed,,a5f9767d-232a-41aa-afcf-651915900aa5,09/08/2023 11:55,13/08/2023 11:08,14/08/2023 10:24,14-Aug-23,KANNUR,Books & General merchandise,2434,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
61b766cb-60c3-40c7-9a39-a1b677f690fe,Inbound,Returns,Damaged,,f7a0cd25-77f0-4e85-9809-42bedc543b50,12/08/2023 13:06,14/08/2023 17:59,14/08/2023 18:00,14-Aug-23,NEW DELHI,Books & General merchandise,209,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
01d3846c-8a95-4031-b172-73d20fa5a8be,Outcall,Returns,Return request,,,,14/08/2023 08:59,14/08/2023 09:30,14-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
aedb320f-bd74-4e47-967a-249ad883bd25,Inbound,Returns,Reverse Pickup Enquiry,After two days I got a good person who know how to work proceeding and dealing with customer,,,14/08/2023 09:50,14/08/2023 10:09,14-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
6c18664d-b60f-41ab-bd31-0307f6680d25,Outcall,Refund Related,Refund Related Issues,Good ??,,,14/08/2023 11:50,14/08/2023 11:53,14-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a0923f43-7ab2-4f0a-9259-9fc3141cc6f2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:30,15/08/2023 17:45,15-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
640a4958-c986-4b1b-a604-5ba0b0baec9c,Outcall,Returns,Reverse Pickup Enquiry,Plz don't take more time for exchange order??,,,14/08/2023 15:53,14/08/2023 16:06,14-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
c1e76334-4c0c-42ed-82cd-dd93aa03d009,Inbound,Returns,Missing,,,,15/08/2023 16:26,15/08/2023 17:21,15-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
64db5968-7576-4177-bdf1-6639844cf6f7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:22,14/08/2023 20:36,14-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a8d81d24-9723-41ed-aa94-e74c7b780063,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 23:33,15/08/2023 01:22,15-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
d8a1e3fe-1e18-42b1-9558-d93906d82c60,Inbound,Product Queries,Product Specific Information,Good men,,,15/08/2023 04:12,15/08/2023 04:13,15-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
64c44c44-fbe1-4142-bdd0-4684ab807d9d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:05,15/08/2023 11:32,15-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
e77544e9-7314-4676-9928-6c6acc5bfdbe,Inbound,Order Related,Customer Requested Modifications,"How disgusting....I purchased a product and paid at the order of the product but delivery in wrong place and then I call to the Shopzilla customer care then they told me that don't worry....It's not first , it's a second continue order of the same product had been delivering in wrong place ....I never trust again.... ",,,15/08/2023 09:23,15/08/2023 09:46,15-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
9c781fde-e1c3-42eb-a535-8ee1dccf0899,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:36,15/08/2023 09:40,15-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
47fe0f77-e819-4d05-a51b-769e79bc9731,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 10:10,15/08/2023 10:33,15-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
81597560-0675-4e5c-ab2b-4c52bacd1b5c,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:50,15/08/2023 10:52,15-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
23c2f7f6-21de-44e5-af48-da59105d2942,Inbound,Order Related,Order status enquiry,,,,15/08/2023 13:40,15/08/2023 13:42,15-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
985b7753-92ca-4146-9b40-f909ec4cb8c4,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 15:05,15/08/2023 15:07,15-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
6b288219-7d6a-41a9-a460-a8f0b3a084fd,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:04,15/08/2023 17:06,15-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,3
3895336e-0062-4862-b5d1-d84034ef2060,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:36,15/08/2023 17:51,15-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
7a4c28b0-35a7-4b70-a15c-ae32771a3322,Inbound,Returns,Missing,Good,,,15/08/2023 17:51,15/08/2023 17:56,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
a9151c3f-c677-4860-80de-875d21007a28,Inbound,Order Related,Installation/demo,,,,15/08/2023 19:57,15/08/2023 20:46,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
3a4c97b4-5fd4-4360-a4d6-1ec4c300ce4b,Outcall,Payments related,PayLater related,,,,14/08/2023 00:02,14/08/2023 01:08,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
b18ceb47-dfb9-4aa4-b27c-ff8894361a6a,Inbound,Returns,Technician Visit,Your company is worst.,071826c1-d368-4e5e-b0a2-5de29e0bb90d,02/08/2023 13:59,15/08/2023 09:05,15/08/2023 09:22,15-Aug-23,ROORKEE,Electronics,57990,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
9d7db254-36f3-486e-a3c5-77e3088f0bf7,Inbound,Returns,Reverse Pickup Enquiry,,bd48c32a-dbe5-4491-b7aa-8796a1ad0bfc,24/04/2023 23:16,15/08/2023 08:07,15/08/2023 08:15,15-Aug-23,PRATAPGARH,Electronics,1399,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
2bde6da8-24fd-4d9f-9d07-6940e4abab92,Inbound,Returns,Reverse Pickup Enquiry,Appalling service ..I called twice today both disconnected the call ..never received any call back They did not know what's happening on the incident number awaiting. Response ,cb867ffd-fc0e-4175-a217-4567446e4a14,21/07/2023 22:16,14/08/2023 12:03,14/08/2023 15:24,14-Aug-23,PUNE,Home,700,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,1
060190f0-4fd4-407c-9ae4-4cc81d2bd1b6,Inbound,Returns,Fraudulent User,,b348dbb2-09c1-43df-8916-b5b12e826e9b,08/08/2023 22:48,12/08/2023 08:25,14/08/2023 12:53,14-Aug-23,KOLKATTA,Books & General merchandise,393,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
651b6c4b-af0e-4f35-8dae-ea50779c6083,Outcall,Returns,Wrong,,a47dbd9e-fe4a-4776-9840-8868367eb289,05/08/2023 17:06,14/08/2023 13:42,14/08/2023 13:57,14-Aug-23,BALESHWAR,LifeStyle,442,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
05df7164-a3f1-4a31-b87d-60da9d0e0d02,Inbound,Returns,Reverse Pickup Enquiry,,cfe87339-c9b3-4826-8956-218aa17c5c96,02/08/2023 04:58,15/08/2023 13:09,15/08/2023 13:10,15-Aug-23,VIRAMGAM,Home Appliences,555,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
f1ab8f5f-81c0-4400-bd22-4d7771106220,Inbound,Order Related,Order status enquiry,Your representative do not resolved my any query,2746bf23-acd4-42a1-a3f6-996cfb13d105,05/08/2023 07:59,15/08/2023 11:49,15/08/2023 12:15,15-Aug-23,SANDILA,Home,234,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
32e5a781-08da-42b6-bb3e-8b045f125009,Inbound,Order Related,Order status enquiry,,0a48ecea-2bf4-4dda-abbe-80c52b72ec53,12/08/2023 08:56,15/08/2023 07:33,15/08/2023 07:35,15-Aug-23,BANGALORE,Home,242,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
d64dcc12-1995-409d-84d0-d45fc005f1f4,Inbound,Returns,Return request,,7b37656a-9f53-4b9f-8815-eb33c94466e6,08/08/2023 16:24,14/08/2023 10:40,14/08/2023 10:41,14-Aug-23,DAMOH,Electronics,1699,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
53af1aea-f4f3-4d7e-9764-41ca44d2004d,Inbound,Order Related,Installation/demo,,76d869bd-4cd4-477d-ad15-04b90f1d846c,07/08/2023 22:58,13/08/2023 13:06,15/08/2023 09:25,15-Aug-23,CHENNAI,Furniture,13999,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
a3ec2d56-52f2-4537-9f7e-baa3659bdfca,Inbound,Order Related,Delayed,,c2b996de-a3c0-423c-821d-14b1bca55a81,11/08/2023 19:18,14/08/2023 18:31,14/08/2023 18:32,14-Aug-23,BANGALORE,LifeStyle,670,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
59d29ab1-450a-4f90-a900-35a7957c2c79,Email,Returns,Reverse Pickup Enquiry,,c390804c-eff6-42d0-9f1e-d4f5c32ad37f,15/07/2023 15:54,14/08/2023 12:10,15/08/2023 11:35,15-Aug-23,KANPUR DEHAT,Electronics,799,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
ed82e4bd-2449-4b02-9724-89a9dc525113,Inbound,Order Related,Invoice request,,,,14/08/2023 05:48,14/08/2023 05:51,14-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
94e78512-ba77-4c90-9722-d4fd9bcc5fe9,Inbound,Product Queries,Warranty related,Shopzilla excutive no anybody responsible person my issues is not resolved I don't like Shopzilla ,,,14/08/2023 10:29,14/08/2023 10:46,14-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
81595ebb-8dd7-49c6-b423-e8c4af8faa39,Inbound,Order Related,Delayed,,,,14/08/2023 10:55,14/08/2023 12:31,14-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
6fd5b805-f450-49f1-9db1-f7e22f0539a9,Inbound,Returns,Fraudulent User,No thanks ,,,15/08/2023 11:29,15/08/2023 11:31,15-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
ae7fdbe4-6fbe-4643-aeac-e4dfaa321841,Inbound,Returns,Wrong,,,,14/08/2023 18:43,14/08/2023 18:49,14-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
e463e878-2502-4adf-be28-ffe500bfa675,Inbound,Order Related,Installation/demo,,,,14/08/2023 19:48,14/08/2023 20:01,14-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,3
f2242fc8-1b70-48dc-b2e7-51f0d54adf89,Inbound,Feedback,UnProfessional Behaviour,Sare murkh Shopzilla mein   hue hain,,,15/08/2023 02:09,15/08/2023 02:12,15-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,1
98987f08-4810-4bd5-b5b3-11e23c1512d7,Inbound,Returns,Service Centres Related,,,,15/08/2023 08:39,15/08/2023 08:40,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
e46331f2-4927-4a0c-9e9a-610ce1f7d18e,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 10:10,15/08/2023 13:22,15-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
64d5c2ff-769d-40ff-8b3e-75d62d0968e2,Inbound,Order Related,Order status enquiry,,,,15/08/2023 11:34,15/08/2023 14:55,15-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5d347e3a-5c92-4544-a2a4-7f577dd1afbb,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:36,15/08/2023 17:01,15-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
16f1dc88-97fa-4732-83ed-5bcb0cb46b6f,Inbound,Product Queries,Product Specific Information,Bheru lohiya,,,15/08/2023 17:28,15/08/2023 17:33,15-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f1729b3d-0238-4f6f-8d41-3fde0fd5d6cd,Inbound,Returns,Service Centres Related,,,,15/08/2023 18:06,15/08/2023 18:51,15-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
7db20bba-32f8-44ab-8153-e0fea2257b62,Inbound,Order Related,Invoice request,Riya mam is excellent in her approach,,,15/08/2023 19:36,15/08/2023 19:37,15-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
91ab3bd6-6e1e-4b93-a60c-24d535a30a48,Inbound,Returns,Service Centres Related,Meri samsya ka samadhan nhi kiya gya,d9b3acbb-4c5d-4542-a250-bb7a4e641cc2,07/08/2023 18:07,14/08/2023 11:42,14/08/2023 12:31,14-Aug-23,SIDHI,Electronics,1599,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
5dc0a5b1-b05f-4f4a-a4c3-c3617540575a,Inbound,Returns,Return request,,f9083a1b-2abb-4065-a411-1b7c167e4224,05/08/2023 19:06,14/08/2023 15:44,14/08/2023 15:47,14-Aug-23,SEHORE,Electronics,1199,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
2b70e01a-3fd8-40b5-8ec9-60908a7da5c4,Outcall,Order Related,Installation/demo,,,,14/08/2023 12:30,14/08/2023 12:34,14-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
1755d1e6-fb73-4652-a1b0-3bfd89cd487a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:15,14/08/2023 14:19,14-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
bc9decf2-c001-4b4a-82bb-eaddd022f4d2,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 18:09,14/08/2023 18:09,14-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
5eaaa7ba-1411-42d6-8a8f-1971ccd33020,Outcall,Feedback,UnProfessional Behaviour,Customer executive is good conversation and stifited me ,,,14/08/2023 19:32,14/08/2023 19:33,14-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
2d215469-327f-4fd6-a3b3-3371aaa0d94b,Outcall,Refund Related,Refund Enquiry,,,,15/08/2023 09:49,15/08/2023 15:56,15-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
df400844-b471-4f75-a0ec-8c93b72f77aa,Inbound,Returns,Wrong,Good ??????,,,15/08/2023 10:15,15/08/2023 10:17,15-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e2f4fcb3-8421-49b5-9317-2930bebfa0d7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:49,15/08/2023 10:51,15-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
61699a2a-d371-42c5-a89b-8735202e032a,Outcall,Returns,Service Centres Related,,,,15/08/2023 12:10,15/08/2023 12:40,15-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,3
e850424e-fce7-40fe-a8a1-c096981b7e5a,Inbound,Cancellation,Return cancellation,,,,15/08/2023 13:01,15/08/2023 13:55,15-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
b81427de-c654-40bf-8e24-b4cd317d636f,Inbound,Product Queries,Product Specific Information,Cancel my order please order by wrong adress,,,15/08/2023 15:41,15/08/2023 16:43,15-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a6cbe876-365a-4d25-879f-cf74ac7e21bf,Inbound,Returns,Reverse Pickup Enquiry,,d7aa7f45-5fe8-478e-b4ac-90edfe501aa2,24/07/2023 19:18,15/08/2023 16:25,15/08/2023 16:31,15-Aug-23,ANJAR,Home,849,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
a3c73f46-1455-4067-8d6b-562ddd95ee0f,Inbound,Returns,Return request,,63986736-06ea-437f-a87c-65335260f150,04/08/2023 11:03,14/08/2023 11:26,14/08/2023 11:56,14-Aug-23,BANGALORE,Furniture,4999,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
d9370c53-3164-4d19-adc5-58c3174ee269,Inbound,Refund Related,Refund Related Issues,It is advised to shut down the company because now Shopzilla is not able to serve as it was earlier.1. Poor communication skills2. Pathetic services3. Only time wasting4. Providing false information and impose to customers5. Selling duplicate products,9a49926f-a7c5-42b3-a539-6c71a31f4890,05/08/2023 11:00,14/08/2023 10:04,14/08/2023 10:32,14-Aug-23,GURGAON,Home,1565,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
fcb95449-42d9-43b3-862b-b02289061045,Inbound,Product Queries,Product Specific Information,Make sure if the product is faulty must be taken back & issue full refund without any question,,,12/08/2023 09:17,15/08/2023 00:42,15-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
110df55c-29fb-4a03-bfbf-e3bb01d6fcc2,Inbound,Order Related,Delayed,,94d879c9-b7e9-4d16-a82a-83ef9dd5f4c6,06/08/2023 05:35,14/08/2023 14:07,14/08/2023 14:09,14-Aug-23,AGRA,LifeStyle,479,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
55653526-238a-46b6-94a1-c19796232565,Inbound,Order Related,Delayed,,a45a205e-c6f6-4d5c-b3ea-10d93a474aec,10/08/2023 22:46,15/08/2023 11:26,15/08/2023 13:49,15-Aug-23,BATHINDA,Books & General merchandise,549,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
81b3aea6-a58c-4076-85e6-49a4a39ece87,Inbound,Returns,Reverse Pickup Enquiry,,7fda22bc-d865-4922-999c-96e12b44cfad,13/04/2023 20:42,14/08/2023 17:09,14/08/2023 17:12,14-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,4499,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
0c7a4a14-9c74-49ea-ade6-faf56ad45926,Inbound,Returns,Wrong,,1848285d-684d-4f28-b6a7-ffa200c18915,07/08/2023 20:16,15/08/2023 16:44,15/08/2023 16:46,15-Aug-23,BHATKAL,Books & General merchandise,822,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f8d5055b-9cbf-4398-b723-2f5a3bce866b,Inbound,Order Related,Delayed,It is vary worst service proving Shopzilla,aea5f4f5-667c-48e4-ad87-a5da34a1bfbd,11/08/2023 14:00,14/08/2023 20:52,14/08/2023 21:15,14-Aug-23,BANGALORE,Electronics,1579,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
c1ad534a-0d0c-4a7d-bbea-c3ef2cfb3a7d,Inbound,Returns,Reverse Pickup Enquiry,Good ,4c811164-6a43-43ee-a852-2c99b5b56ba6,18/07/2023 21:14,15/08/2023 09:39,15/08/2023 09:39,15-Aug-23,YEOTAMAL,Home Appliences,44990,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
617acb38-c802-4f10-82c8-f5249d9ef933,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 08:44,14/08/2023 08:47,14-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
1f571c27-f5fd-41e0-830a-32eec3779cd6,Inbound,Order Related,Order status enquiry,Resolve my issue as soon as possible. My issue is not resolved,,,14/08/2023 10:40,14/08/2023 10:41,14-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
ae708b35-086e-4ab0-ba2d-ad90adfefe53,Inbound,Returns,Wrong,Good,,,14/08/2023 13:46,14/08/2023 15:35,14-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
706f3214-c855-4cd5-8929-9a8fdb7073dc,Outcall,Product Queries,Warranty related,,,,14/08/2023 12:55,14/08/2023 17:21,14-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
36d74880-2c02-412f-9420-3f917dfadc26,Inbound,Returns,Missing,Good,,,14/08/2023 14:08,14/08/2023 14:53,14-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
75ed287e-12f3-4586-8cf4-f1629fc494e8,Inbound,Returns,Missing,Introduce chat support ,,,14/08/2023 14:32,14/08/2023 14:58,14-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
14dcbae3-41da-44b5-98b9-2277bc90c9b4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:29,14/08/2023 16:30,14-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
81141bef-7000-42b7-bfae-91052127300e,Outcall,Shopzilla Related,Signup Issues,,,,14/08/2023 17:37,14/08/2023 17:47,14-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
dff33ec7-e421-409e-8c93-cd0070e84ba1,Inbound,Returns,Return request,,,,14/08/2023 22:07,14/08/2023 22:54,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
f5f8ecfc-59db-4d08-96e9-c5a8969ffc20,Inbound,Returns,Fraudulent User,,,,15/08/2023 07:59,15/08/2023 08:03,15-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
692091c1-cf49-44ea-88c6-c45ccb766bb4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:29,15/08/2023 08:38,15-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
5de67c94-e2d5-4798-bd46-e0ca943e107d,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,15/08/2023 09:13,15/08/2023 09:15,15-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4933837d-2b1b-4c9d-837a-bbc741795f83,Inbound,Product Queries,Product Specific Information,Calling me ,,,15/08/2023 09:36,15/08/2023 10:59,15-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
8d59980e-bd43-4ea5-86ad-5a747bf20f1f,Inbound,Returns,Return request,,,,15/08/2023 11:20,15/08/2023 11:37,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
58fbcf51-e3ae-4d6b-83e5-76c279a5921d,Inbound,Returns,Missing,,,,15/08/2023 13:09,15/08/2023 14:02,15-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
1424452e-0d62-452d-bb55-09ad35609ea3,Inbound,Order Related,Delayed,,,,15/08/2023 13:37,15/08/2023 13:43,15-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
71e3d9a1-70a6-4d04-920c-b78b17b6fde7,Inbound,Returns,Fraudulent User,Good employee and very helpful ,,,15/08/2023 14:57,15/08/2023 15:01,15-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
6da66c77-9720-427b-8706-2c129d48a9a6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:03,15/08/2023 15:03,15-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
21d5f7d1-fb24-4fcc-910f-377efa338ef9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 23:23,15/08/2023 23:32,15-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,4
2d4554bf-c805-4907-a2ad-d02415f1172a,Outcall,Returns,Reverse Pickup Enquiry,,754de258-5dec-4a24-a4a5-7f284c515658,20/07/2023 07:54,13/08/2023 22:31,14/08/2023 10:48,14-Aug-23,AHMEDABAD,LifeStyle,1200,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
3f407444-644a-4e3f-bd09-ef1387377b65,Inbound,Returns,Reverse Pickup Enquiry,,227cf555-eaae-4eb7-9abd-08241c8545c7,08/07/2023 13:31,14/08/2023 22:26,14/08/2023 22:28,14-Aug-23,HOWRAH,Electronics,351,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
50495e07-a5ea-4fe2-95fb-e762451504d3,Inbound,Returns,Reverse Pickup Enquiry,,2ba0f64c-a0ae-4ed8-aa1d-27c1b7ffac0a,29/07/2023 00:33,14/08/2023 17:49,14/08/2023 17:50,14-Aug-23,MUMBAI,LifeStyle,999,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
b107080e-b294-4341-b6fa-7636f99164c6,Inbound,Returns,Fraudulent User,,0997396b-9418-4aff-ac7b-90191e6f6e86,25/07/2023 16:46,15/08/2023 20:37,15/08/2023 20:38,15-Aug-23,KATHUA,LifeStyle,755,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
65b8fa77-e216-437a-a2ad-ba4d1dfdb3b6,Inbound,Returns,Fraudulent User,,e7b381ce-13c3-4ec5-903b-1dd6c565ffdd,04/08/2023 11:22,15/08/2023 13:05,15/08/2023 13:11,15-Aug-23,SAMASTIPUR,Mobile,2475,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
e4e85a5e-e554-4d03-835e-8222abe6c6b8,Inbound,Returns,Fraudulent User,,5dec2eaa-1d57-4540-844d-ca93f3f23566,10/08/2023 01:59,15/08/2023 00:42,15/08/2023 00:54,15-Aug-23,NEW DELHI,Home,1499,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
7fcc39f6-e99d-4890-b14a-1dc3e0cc85f5,Inbound,Returns,Reverse Pickup Enquiry,,0666bc70-4d8a-4e4c-a63c-9670e7f02c7b,03/08/2023 07:15,14/08/2023 16:32,14/08/2023 16:39,14-Aug-23,BANGALORE,LifeStyle,233,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,4
789a1384-2f69-4c90-8c93-7e3ea5d26e49,Outcall,Order Related,Delayed,,1a631447-5393-45fb-b9f2-eb6939c711c0,07/08/2023 22:47,14/08/2023 13:26,14/08/2023 15:19,14-Aug-23,AGRA,Electronics,65990,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
faa3105c-5b0d-4126-905a-28e6d01cc289,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:08,14/08/2023 10:10,14-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
ffe52e37-297f-4917-81de-7130cc60e825,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,14/08/2023 10:34,14/08/2023 10:35,14-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
eccbb3e9-109d-455a-8476-c9c7fde6754e,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 15:03,15/08/2023 18:13,15-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
20d31e4d-cc2b-4522-850e-6be6c5220a8d,Inbound,Order Related,Order status enquiry,,,,14/08/2023 15:29,14/08/2023 15:30,14-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
00bc3550-26d9-4f3c-957c-eb72f6c23581,Inbound,Returns,Fraudulent User,,,,14/08/2023 16:44,14/08/2023 17:09,14-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
320b942d-257e-41fe-9cca-d2451310dd42,Inbound,Returns,Reverse Pickup Enquiry,Best behaviour girl,,,14/08/2023 18:45,14/08/2023 18:52,14-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
9d1f85cd-98fa-46d1-a05f-fe596d3f7f6f,Inbound,Returns,Missing,,,,14/08/2023 19:20,14/08/2023 19:33,14-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9c54a6dd-eb21-4731-9b9e-6aa659c3b5aa,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 20:07,14/08/2023 20:09,14-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
122373fe-2a28-419e-8339-3d81f51c1033,Inbound,Order Related,Delayed,Good ??,,,15/08/2023 06:52,15/08/2023 06:57,15-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
e11479e1-9ed1-4a28-845a-c3af0faba9c1,Inbound,Returns,Reverse Pickup Enquiry,My problem is very easily solve. Thank you ,,,15/08/2023 07:33,15/08/2023 07:34,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
509ba886-d296-4c15-8926-547b7ef0c0eb,Inbound,Returns,Wrong,,,,15/08/2023 08:01,15/08/2023 13:21,15-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
3843153d-7c28-42a6-b9c4-3e64617cb255,Inbound,Returns,Reverse Pickup Enquiry,Norml,,,15/08/2023 11:48,15/08/2023 12:05,15-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
3d46b6af-084d-47cd-be60-18177c651aac,Inbound,Order Related,Installation/demo,,,,15/08/2023 12:30,15/08/2023 12:32,15-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
275cd1b9-29cc-465f-8f7a-b0ec6961bdd6,Inbound,Returns,Service Centres Related,,,,15/08/2023 13:36,15/08/2023 14:46,15-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
ba029bbf-76ef-47ca-99f6-aa7bc3d53dff,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:26,15/08/2023 16:28,15-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
bc45bd0a-d1ea-474c-bddd-ad13eee71a2b,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:15,15/08/2023 19:42,15-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
2ffb234b-6c44-4679-8ffc-9afbc7be7a59,Inbound,Returns,Fraudulent User,,,,15/08/2023 22:17,15/08/2023 22:20,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
2c6f46a6-fa51-42f4-b7ca-cc8055adcddf,Inbound,Returns,Reverse Pickup Enquiry,All support team Shopzilla customer service ,9ffdd5f5-193f-4b0c-9ab5-6d4d3b543e1b,22/06/2023 21:48,14/08/2023 23:38,14/08/2023 23:57,14-Aug-23,MUMBAI,Electronics,16990,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
71aa0314-c7d3-4cba-befa-15b543e54ea2,Inbound,Cancellation,Not Needed,,48449b0b-545b-42d9-a91d-c5a4d0f39063,10/08/2023 00:21,14/08/2023 09:22,14/08/2023 21:08,14-Aug-23,PAROLA,Electronics,5571,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
374595de-5c02-416b-87a0-f946caf441c3,Inbound,Returns,Reverse Pickup Enquiry,,ab5abeea-eff6-412c-8985-8f0d51cb628f,04/08/2023 18:51,14/08/2023 08:34,14/08/2023 19:38,14-Aug-23,KARAULI,LifeStyle,989,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
bece1d2b-71a0-4af8-bd3d-d76ec5e57690,Inbound,Order Related,Delayed,Very good ,568c67aa-816f-487a-8932-44bb025901e3,07/08/2023 21:51,14/08/2023 13:22,14/08/2023 13:23,14-Aug-23,MOHPA,Books & General merchandise,188,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
0e1364cd-3ede-4309-b6aa-534e31a8804b,Inbound,Order Related,Delayed,Good support,5139b4cf-4264-430f-a333-e071dd0d9831,04/08/2023 11:24,15/08/2023 11:02,15/08/2023 11:07,15-Aug-23,HYDERABAD,Books & General merchandise,299,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1e3ee5b0-a9d6-4079-b0e6-72531022a65f,Email,Order Related,Delayed,,e1b7990c-f5cb-4ce7-9fd0-d9933913bf3b,06/08/2023 07:32,14/08/2023 09:39,14/08/2023 09:48,14-Aug-23,CUTTACK,LifeStyle,310,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
d8bcb6af-50be-482f-8069-84d3f66d22a9,Inbound,Returns,Reverse Pickup Enquiry,,46a230d9-a2e2-4e9b-8bc1-6ddd0f11014c,24/07/2023 23:01,13/08/2023 19:28,14/08/2023 13:18,14-Aug-23,BANGALORE,LifeStyle,379,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,1
5a8dc0f3-1c63-4104-aedd-4853e18afa84,Inbound,Returns,Reverse Pickup Enquiry,,36a38ff6-fa48-4fa1-8388-6a5a74d5b4bc,06/08/2023 07:21,13/08/2023 21:12,15/08/2023 11:20,15-Aug-23,KENDUJHAR,Home,225,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
7fed1964-69ae-4a71-95be-d795ba6cc218,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 06:25,14/08/2023 06:26,14-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
d16b306a-34e1-44ab-b5c3-5382e8233797,Inbound,Order Related,Installation/demo,,,,15/08/2023 18:20,15/08/2023 18:23,15-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
85cd5d29-e7b1-4946-ab2c-e1bdc52d92ec,Inbound,Returns,Missing,Thank you ,,,14/08/2023 11:18,14/08/2023 11:22,14-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
68fc45c4-7e0c-433b-b086-19212d086eb1,Inbound,Shopzilla Related,Account updation,Add new phone number,,,14/08/2023 13:51,14/08/2023 13:53,14-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
493f29da-72e7-426f-bda4-2535a9a08fe8,Outcall,Returns,Wrong,Best ,,,14/08/2023 15:17,14/08/2023 15:19,14-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
625ffdad-1f7f-4107-9986-226555faa7ae,Inbound,Returns,Reverse Pickup Enquiry,They don't refunded my money I lost 700 because of policies,,,14/08/2023 16:58,14/08/2023 18:45,14-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
269b6eb8-71f8-4e98-9468-cad63f83c2d4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:59,14/08/2023 17:23,14-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
63fa9545-6b01-4dff-b054-5402daf71d6d,Outcall,Returns,Exchange / Replacement,,,,14/08/2023 17:35,14/08/2023 17:36,14-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,4
03db5d05-c7fd-4173-94ae-ab458ae9f31b,Inbound,Feedback,UnProfessional Behaviour,Good,,,14/08/2023 17:48,14/08/2023 18:48,14-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
c903a250-06cc-4928-8690-f6cba0df512d,Inbound,Order Related,Delayed,,,,15/08/2023 08:40,15/08/2023 08:41,15-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
2cb19a85-8a17-44d0-b820-eea2debc87a6,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:07,15/08/2023 11:09,15-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
4647c1d5-22af-4b8e-ab79-a81514d2cdc7,Inbound,Returns,Missing,Your coustmer exicutive is very rude with the coustmer. ,,,15/08/2023 17:33,15/08/2023 17:38,15-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
f9f9f584-cd2c-431d-b5f5-6cbbc83a3c9d,Inbound,Order Related,Order status enquiry,Very good ,,,15/08/2023 16:00,15/08/2023 16:02,15-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
ada48c54-15e8-4899-a8f7-050829ffb41b,Outcall,Order Related,Delayed,,,,15/08/2023 16:49,15/08/2023 17:00,15-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
83a369ed-1a98-4fc0-be5d-ad7424547e6f,Inbound,Refund Related,Refund Enquiry,  language service quickly ,,,15/08/2023 17:25,15/08/2023 17:25,15-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,4
435166fa-fe34-49fb-ac9c-fbbdc530c88c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:34,15/08/2023 17:35,15-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
e1c50e63-d694-46e0-8ea9-1438dd4f3c1e,Inbound,Feedback,UnProfessional Behaviour,,8f6a82f1-0b95-423e-9547-b3c176568799,24/07/2023 12:07,14/08/2023 13:49,14/08/2023 14:05,14-Aug-23,MUMBAI,Electronics,999,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
685e9dca-d080-4c23-9396-65a693ce137d,Inbound,Order Related,Delayed,Good ,f7d63bad-6815-42d0-8d48-b57b648684ab,03/08/2023 22:11,15/08/2023 20:12,15/08/2023 20:35,15-Aug-23,MORADABAD,Books & General merchandise,379,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
09483672-eabf-4a3a-93cd-68a9bd20e2dc,Outcall,Order Related,Order status enquiry,Pathetic customer support cannot solve one useless issue,3a8392e0-a9df-480c-970b-fe2080d11e15,09/08/2023 22:15,15/08/2023 19:22,15/08/2023 19:33,15-Aug-23,CHENNAI,Electronics,10999,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
d24489c7-c8f4-4ddf-bfa9-843e2f94d434,Inbound,Refund Related,Refund Enquiry,Issue should be resolved ,f372621f-98e9-45f5-8822-1a61136f72e2,03/08/2023 13:01,14/08/2023 11:04,14/08/2023 14:40,14-Aug-23,BALRAMPUR,LifeStyle,1259,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
190d807f-ca23-42e1-a3f4-2a4e1c0ba63d,Inbound,Order Related,Delayed,Service quality is now a shame.,85ca870a-622f-48e6-ad9e-cf7c78325ef2,06/08/2023 20:59,14/08/2023 19:38,14/08/2023 19:53,14-Aug-23,GHAZIABAD,Books & General merchandise,83,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
b11fb8c2-7f1f-4f5b-92a4-868515122c7a,Inbound,Returns,Reverse Pickup Enquiry,,6e3d20c6-fa4d-4671-ba28-03214a8d1eea,01/08/2023 05:42,13/08/2023 11:25,14/08/2023 06:30,14-Aug-23,SIDHI,LifeStyle,614,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1496ab90-04eb-47f7-b6c9-5d47d1e31484,Inbound,Order Related,Delayed,,b4d82530-e2d5-4010-9ea8-b14802b48b39,04/08/2023 12:17,14/08/2023 17:45,14/08/2023 17:46,14-Aug-23,DAVANGERE,Books & General merchandise,218,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,4
d8c9b41e-41cb-441e-a69b-c8af10c39476,Inbound,Returns,Wrong,,f7934656-22e0-41ee-98cf-42c8c5aaa962,06/08/2023 02:50,14/08/2023 19:04,14/08/2023 19:17,14-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,580,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
9ccbe477-76d1-4f63-8f81-a7b5fdc7b54d,Inbound,Returns,Reverse Pickup Enquiry,,879cd244-8b65-450f-8182-462d7118981f,25/07/2023 13:33,14/08/2023 19:27,14/08/2023 19:28,14-Aug-23,KUPWARA,Home,292,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f3d1562e-f76e-41c4-b6ac-9b7904da96b1,Inbound,Refund Related,Refund Enquiry,Thanks ,7da16ffa-c075-44d7-b05a-d6992c4e9a67,07/08/2023 16:59,14/08/2023 09:43,14/08/2023 15:43,14-Aug-23,DEHRADUN,LifeStyle,1834,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
c7ae9714-40cc-42e4-9cc4-b6c8f340a5a1,Inbound,Order Related,Order status enquiry,Try to give self complain registration method,17a5e5d6-78ac-475f-bb29-78e45af5a261,12/08/2023 20:53,13/08/2023 10:54,14/08/2023 22:04,14-Aug-23,GHAZIABAD,Electronics,1,,William Hall,Isabella Wong,John Smith,>90,Morning,5
96e0e43e-f948-4e80-bdaf-05fab38f373a,Inbound,Order Related,Delayed,,a62d84b6-174f-45c5-8d9c-db3432113a3b,03/08/2023 07:19,15/08/2023 18:28,15/08/2023 18:33,15-Aug-23,CHAKRADHARPUR,Home,504,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
63a33b57-8f77-4dbc-b14c-a17383fcea8a,Inbound,Order Related,Delayed,Customer are so good to communicate .. ,,,14/08/2023 08:56,14/08/2023 08:58,14-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
07699ebd-d8b3-495d-8772-b4c853564d6e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:17,14/08/2023 13:19,14-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c5f53bf2-3559-4801-b040-c959d2b2536b,Inbound,Order Related,Installation/demo,,,,14/08/2023 14:29,14/08/2023 15:09,14-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
b25cd9d9-491e-4bcb-a9fe-e8bce3d36603,Inbound,Product Queries,Product Specific Information,Very nice,,,14/08/2023 15:22,14/08/2023 15:25,14-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
4df9d904-51b7-4a8a-a1af-9c81a68dd1f5,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:11,14/08/2023 22:12,14-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,4
88789b21-df92-407b-a925-319f21f8a11f,Inbound,Returns,Fraudulent User,,,,14/08/2023 18:07,14/08/2023 18:09,14-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
e487a28f-50fb-4a36-a11b-1080c4464e57,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 00:13,15/08/2023 00:29,15-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
fb30923f-8901-477c-a2cb-779995cbe4d9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:18,15/08/2023 06:26,15-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,4
9fd63ea5-777f-483c-a4a0-fee63c576df3,Inbound,Order Related,Installation/demo,Best,,,15/08/2023 12:43,15/08/2023 12:49,15-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
c8246a93-f045-4adb-9d54-14a906004212,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:29,15/08/2023 17:36,15-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
39cd3439-df10-4274-bdd5-638006dba25b,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:08,15/08/2023 18:33,15-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
1018013f-7585-4004-86ab-d9274503a118,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:53,15/08/2023 19:55,15-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,3
3684b578-1c59-4886-9ef8-5094206583c6,Inbound,Returns,Return request,,,,15/08/2023 20:00,15/08/2023 20:13,15-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
876bfc93-6033-494e-b3a8-bfe3493ed05d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:11,15/08/2023 22:51,15-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
39f01254-4424-47e9-b519-2bed63e98d35,Outcall,Returns,Return request,Very good parson,,,15/08/2023 21:22,15/08/2023 21:24,15-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
6c3f9d0d-c2c1-41bf-b9f6-61c30b94804e,Inbound,Order Related,Installation/demo,,,,15/08/2023 21:26,15/08/2023 21:29,15-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
a15195c7-2429-470e-ab54-911f8531a372,Inbound,Order Related,Delayed,,,,15/08/2023 22:15,15/08/2023 22:26,15-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
7cdf3021-faf9-454a-aaa7-5a55a0636373,Email,Order Related,Delayed,,6b7ed4ad-9d22-4384-bcc4-655ead393106,04/08/2023 19:01,14/08/2023 19:17,14/08/2023 23:07,14-Aug-23,MUMBAI,Home Appliences,4799,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,3
c1c1d584-0b93-4ef2-9ed0-24488feae063,Inbound,Returns,Missing,,56d7f8ca-4980-46c2-8bba-d671ddf833e8,29/07/2023 08:03,13/08/2023 23:28,14/08/2023 00:40,14-Aug-23,VARANASI,Books & General merchandise,598,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
82267d41-a09f-4031-a139-cd7023fe6977,Inbound,Cancellation,Not Needed,,670ebfdc-974c-4047-a52d-91107ebff8c8,06/08/2023 07:49,14/08/2023 09:15,14/08/2023 09:17,14-Aug-23,BULANDSHAHR,Electronics,899,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
d30bdad5-b595-4782-996c-e4938f52c0d5,Inbound,Order Related,Delayed,,a08e6a4f-36a4-4853-aacd-399c8bf2a1eb,08/08/2023 17:08,14/08/2023 16:03,14/08/2023 16:34,14-Aug-23,AHMEDABAD,Mobile,20999,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,1
261996bf-1675-4623-8ec7-f05105a13556,Inbound,Refund Related,Refund Enquiry,You guys hold for 10min to 15 min pathetic experience ,c7c78053-b157-491c-b7b3-133f30e31f31,09/08/2023 20:55,14/08/2023 20:54,14/08/2023 21:13,14-Aug-23,BANGALORE,Home,784,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
dc133530-510e-42df-aa0b-80360b4c3374,Outcall,Order Related,Delayed,,c39abae9-d640-47a7-8519-c5719a6648cb,08/08/2023 21:40,15/08/2023 09:00,15/08/2023 09:01,15-Aug-23,VADODARA,Books & General merchandise,186,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
14d375f9-2700-4c2f-a171-758e1480cd7a,Inbound,Order Related,Installation/demo,,dc7deaf2-7a53-48a0-9eff-874bff947687,04/08/2023 23:19,12/08/2023 10:07,14/08/2023 14:16,14-Aug-23,ANGUL,Home Appliences,5489,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
5b96b4b6-01de-4c8a-a57f-5772597f84ad,Inbound,Returns,Missing,Good ,5f053972-7f84-4146-8e3d-07a1e0ff77bb,09/08/2023 07:05,14/08/2023 16:39,14/08/2023 19:25,14-Aug-23,GHARGHODA,Electronics,4500,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
51b2970f-2865-4e81-942e-fbb0d53539db,Inbound,Order Related,Delayed,,31aaa3a4-292c-46ff-a112-eb06cbbf750c,12/08/2023 21:47,14/08/2023 13:57,14/08/2023 14:00,14-Aug-23,,Mobile,29999,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2728bc34-ccf8-46bc-ad42-10e210fe8c29,Inbound,Returns,Reverse Pickup Enquiry,,0de82d32-8151-48bc-8e55-fbfb9650c8ce,12/08/2023 13:12,14/08/2023 18:11,14/08/2023 18:13,14-Aug-23,,Electronics,1499,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
0b42a645-0976-42c7-98fe-e07ca5392776,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 00:54,14/08/2023 01:00,14-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
c2942dcc-3372-401e-af62-3ea8f28e4b0c,Inbound,Order Related,Delayed,Nice ,,,14/08/2023 10:34,14/08/2023 10:40,14-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
b57d10d5-852b-4d90-8613-fff72c0222f3,Inbound,Returns,Wrong,,,,15/08/2023 17:14,15/08/2023 17:15,15-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fca29fb8-a041-4a4f-a787-5a2281cad1c0,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 12:48,14/08/2023 13:39,14-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
1a42d198-6ce1-43da-9eec-c3dcbacf31f4,Inbound,Order Related,Order status enquiry,Bed ,,,14/08/2023 13:31,14/08/2023 13:35,14-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,3
25bd898f-5d6f-462f-9cf1-713685bf3c32,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 14:40,14/08/2023 14:41,14-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
c6fe7014-c01c-475b-8eb1-5015b7a99194,Inbound,Returns,Reverse Pickup Enquiry,thanks for adding "don't need the product anymore",,,14/08/2023 16:41,14/08/2023 17:28,14-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
39bbb1fc-c8a0-4681-b12c-a1e2e44dc481,Inbound,Returns,Missing,,,,14/08/2023 18:20,15/08/2023 06:12,15-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
13e89290-86cf-4f31-ab35-a86bf337f124,Inbound,Order Related,Order status enquiry,Close Shopzilla ,,,15/08/2023 11:19,15/08/2023 11:24,15-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
131ca19a-f4ce-4c08-8f60-96d297546fb7,Inbound,Returns,Return request,,,,14/08/2023 20:38,14/08/2023 20:39,14-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
ad0c4d46-ac96-4196-95f3-f8185058acb1,Inbound,Returns,Return request,,,,14/08/2023 21:43,14/08/2023 21:46,14-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
2041f50a-c243-4e5f-acd2-c6e35280f871,Inbound,Order Related,Delayed,Very poor in resolving issues ,,,15/08/2023 19:39,15/08/2023 21:54,15-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
f63ae7be-c9db-44fd-bf64-f265ab5c4907,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:32,15/08/2023 11:34,15-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
2a8a7c3c-228e-4700-9018-3f6236561c27,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 11:43,15/08/2023 14:04,15-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,4
fc73e05c-6d72-4873-8ca6-03397e5ebec2,Inbound,Returns,Service Centres Related,,,,15/08/2023 12:08,15/08/2023 12:10,15-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
b7dedbb9-bb33-4fc7-9ded-0b010bf05366,Inbound,Returns,Missing,,,,15/08/2023 13:18,15/08/2023 14:08,15-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
0788f004-555d-41aa-942e-e216a75bbfbb,Inbound,Feedback,UnProfessional Behaviour,Good,,,15/08/2023 15:33,15/08/2023 15:34,15-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ddfcfb9f-5082-46f3-a048-41b2b36213b1,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 15:49,15/08/2023 15:51,15-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6dbd4d4c-c5db-429d-a3c8-afb8f843ad3c,Inbound,Returns,Return request,The Executive assisted me with a Proper Resolution to My Queries asked related to Return of the Product.Also guided the Steps to Create Return of the Product.,,,15/08/2023 17:47,15/08/2023 17:58,15-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
5f542028-04cb-4a46-9c2a-a809bdf06d92,Email,Returns,Reverse Pickup Enquiry,,4468812c-69f8-4842-a1a0-5aae6a89bb24,02/07/2023 08:40,13/08/2023 19:27,14/08/2023 12:08,14-Aug-23,MOTIHARI,LifeStyle,1299,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,3
ebb14d04-4dc0-470e-812e-0d3f9fefe466,Inbound,Returns,Wrong,Very bad,57bc8aaf-6399-4c99-8d25-53a341cdbc02,03/08/2023 14:12,14/08/2023 18:35,14/08/2023 18:35,14-Aug-23,PATNA,LifeStyle,1997,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,1
d8309baa-d418-41ec-a8f4-60bd2d9b462e,Inbound,Returns,Return request,,db18cb31-cad1-4484-8dda-8f4bb725dffc,02/08/2023 00:49,14/08/2023 10:13,14/08/2023 11:52,14-Aug-23,KOLKATA,Electronics,1499,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
122c315b-eaba-44be-b4cc-a2bf6270a0aa,Outcall,Returns,Return request,,e995004c-ea47-4824-b8fa-ef70f5232a28,06/08/2023 19:42,14/08/2023 18:11,14/08/2023 19:48,14-Aug-23,DUMKA,Electronics,999,760,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
3974df49-2bca-470c-87ee-a8571f0416db,Inbound,Returns,Return request,I am very happy with costomer care agent.,d5b174b8-dee9-4f3f-b94e-e490d2b93a88,08/08/2023 22:40,15/08/2023 21:04,15/08/2023 21:09,15-Aug-23,HYDERABAD,Books & General merchandise,75,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
8f8ac071-3cd1-401b-96b7-0b06d72184a5,Inbound,Order Related,Delayed,,ba7c4c5c-6677-47d5-8f2e-219976db9f48,11/08/2023 23:14,14/08/2023 16:52,14/08/2023 16:56,14-Aug-23,KRISHNAGAR,Books & General merchandise,53,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,1
04ad7a22-92c0-4d6c-8342-ce4550df8fb0,Inbound,Returns,Return request,,8f2d1ebf-80ae-4107-b32b-a80d0f81de4c,08/08/2023 09:33,13/08/2023 21:18,14/08/2023 10:57,14-Aug-23,BELLAMPALLI,LifeStyle,2326,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
3c835337-8470-48fb-802d-56dff2e05838,Inbound,Payments related,Online Payment Issues,,,,14/08/2023 08:09,14/08/2023 08:55,14-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
c9b28e98-0fb3-4be8-85cc-f866ff7a1f6e,Email,Refund Related,Refund Enquiry,Good,,,14/08/2023 09:49,14/08/2023 09:50,14-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
cacd9e07-51d9-4ee0-ac76-dd24519ca9bf,Inbound,App/website,Issues with Shopzilla App,,,,14/08/2023 11:09,14/08/2023 11:11,14-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
768f97db-688c-4a0f-bb59-ec2cec0c3dca,Inbound,Order Related,General Enquiry,,,,14/08/2023 11:29,14/08/2023 11:37,14-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,2
0e14db9a-6b65-4fbf-90ba-bac13bb8f646,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:51,14/08/2023 12:07,14-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
7cc16934-b43a-46c3-b256-53883bc97a1f,Inbound,Returns,Reverse Pickup Enquiry,????? nikalo,,,14/08/2023 12:46,14/08/2023 12:46,14-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
16d37a72-e404-4f86-af8a-7c958ff13fdc,Inbound,Returns,Wrong,,,,14/08/2023 18:40,14/08/2023 18:41,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
a39845c0-11ce-46ed-aa91-82cc7a17e181,Outcall,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 15:23,14/08/2023 15:27,14-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
2f96ec71-71f9-4987-86af-6e387dc1d1ce,Inbound,Returns,Fraudulent User,Please improve audio call quality,,,14/08/2023 15:59,14/08/2023 17:01,14-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
70c30ea6-83ec-4f0a-a30a-630a2a960f80,Inbound,Returns,Reverse Pickup Enquiry,Please understand the delivery related problem and short out strongly,,,14/08/2023 16:24,14/08/2023 16:26,14-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
79ceb3bf-7088-4ffd-bc4f-8e573aa0bc27,Outcall,Returns,Return request,,,,14/08/2023 16:41,14/08/2023 18:12,14-Aug-23,,,,492,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,1
8af7bbc3-8f46-478f-8789-e2fdf6d48a41,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:22,14/08/2023 17:29,14-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
2a1ab10d-062d-4dbf-8eb2-13130893df48,Inbound,Order Related,Invoice request,,,,14/08/2023 17:55,14/08/2023 17:58,14-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
affce96e-65c8-400a-9b33-49d60ad22f88,Inbound,Returns,Fraudulent User,,,,14/08/2023 20:41,14/08/2023 20:56,14-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f460921d-f554-444d-88d9-44f653ad9f65,Inbound,Returns,Return request,,,,15/08/2023 02:09,15/08/2023 02:12,15-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
2b679904-cfd3-4b0b-b690-6528eb2d071f,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,,,15/08/2023 07:33,15/08/2023 07:35,15-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
d3028549-b99b-4acc-9b3c-799dd8ea048d,Inbound,Returns,Missing,,,,15/08/2023 08:41,15/08/2023 09:32,15-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f351302d-8f1f-4688-af73-c7e04a57a7ff,Inbound,Returns,Return request,,,,15/08/2023 10:51,15/08/2023 19:03,15-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
cbebdb61-c317-4112-b2e1-fd3b3a1cd7b3,Inbound,Order Related,Invoice request,,,,15/08/2023 13:19,15/08/2023 13:26,15-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
bdb81d10-7434-4cea-be10-37414aba443e,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 14:19,15/08/2023 14:23,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
068dffcd-45be-48f9-b26c-d8248b2e80c7,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:39,15/08/2023 19:59,15-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
694f31ab-b5fe-465e-b55b-9139d95d062b,Inbound,Returns,Fraudulent User,This app is very good ??,,,15/08/2023 20:00,15/08/2023 20:05,15-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
4d19ddad-6288-41cf-82fd-b8ff181dc378,Inbound,Returns,Reverse Pickup Enquiry,Y,,,15/08/2023 21:05,15/08/2023 21:09,15-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
8984e2ec-62fd-400d-93a7-b33e5610fff1,Inbound,Returns,Reverse Pickup Enquiry,Bad service ,92c58393-e9ed-4883-8770-1ee4ffe366be,28/07/2023 22:35,15/08/2023 12:55,15/08/2023 12:56,15-Aug-23,ABOHAR,Mobile,29999,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
4b78d03f-4cc1-4917-9a34-dfe5db60c406,Inbound,Order Related,Delayed,Technical issue ,dc7f1de2-e19b-40cf-8558-dfd2127ab427,05/08/2023 19:24,14/08/2023 15:47,14/08/2023 15:49,14-Aug-23,BARABANKI,Books & General merchandise,210,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
bc7ba970-00be-424b-93a8-5bc1053a92aa,Outcall,Returns,Reverse Pickup Enquiry,,f9483e91-2a2a-4d61-b879-0058d9bb91db,11/08/2023 09:42,15/08/2023 18:14,15/08/2023 18:18,15-Aug-23,MUMBAI,Electronics,899,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,4
795636ea-8560-40e2-9599-99d38103929f,Outcall,Order Related,Delayed,,07ab716e-b054-41f9-bf43-15fd98ff789b,11/08/2023 14:02,13/08/2023 16:19,14/08/2023 10:47,14-Aug-23,BASTI,Mobile,18999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
aea18496-2a3d-4598-bfda-36cecdd892e1,Inbound,Returns,Fraudulent User,,cc43cfd4-44a4-4f60-9e29-2d4f0e897015,09/08/2023 22:28,13/08/2023 14:15,15/08/2023 11:28,15-Aug-23,KANYAKUMARI,Books & General merchandise,77,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
fbeeb06c-1c71-4e8d-8bdc-b75e67602b1a,Inbound,Returns,Return request,,,,14/08/2023 08:38,14/08/2023 08:41,14-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,4
42b63558-8754-4d15-accf-c843cdf196e2,Inbound,Returns,Wrong,,,,14/08/2023 10:23,14/08/2023 10:24,14-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
90ae9057-1ed0-471f-9900-a41061467514,Inbound,Returns,Return request,,,,14/08/2023 11:53,14/08/2023 11:59,14-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
e7853604-eaf2-433d-9209-8d537f9bd2fe,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:54,14/08/2023 12:13,14-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,3
dea49fe7-8c20-4620-af58-272bd2fd100f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:05,14/08/2023 12:08,14-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
ae199c0d-4f78-4e99-bd24-c1462ed197b1,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:08,14/08/2023 12:31,14-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
e244d578-e5ea-455c-8abf-736fe8f272f2,Inbound,Order Related,Installation/demo,,,,14/08/2023 14:22,14/08/2023 14:28,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,1
2e3993ab-22f0-4e25-802f-924d5f701f3e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:09,14/08/2023 15:10,14-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
3dc3bd7d-1537-4c01-85e4-48fe424f6bff,Inbound,Returns,Self-Help,,,,14/08/2023 16:55,14/08/2023 18:31,14-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
6b26272f-3af7-4f28-aedc-4362810fc427,Outcall,Shopzilla Related,Shopzila Premium Related,,,,14/08/2023 20:09,14/08/2023 20:10,14-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
59897247-5e77-4495-9e84-ad72881d8d5b,Inbound,Returns,Return request,"  is playing as per his wish , do make policies to counter it",,,15/08/2023 10:50,15/08/2023 13:14,15-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
2c78ee4f-aa12-4f0b-aa9a-58bb4e1398a6,Inbound,Order Related,General Enquiry,Good ,,,15/08/2023 12:27,15/08/2023 12:37,15-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
556b9dce-d91a-4d14-8132-466e4c9a014c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:04,15/08/2023 11:53,15-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
7eaaba99-7b72-4b42-969a-7b9e6976feae,Outcall,Returns,Fraudulent User,"The customer executive was very intellect, he understood the issue and helped alot to resolve the issue. Thank you to him and Shopzilla.",,,15/08/2023 11:40,15/08/2023 11:41,15-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e96ddcdf-b517-4361-b695-2a206c40c609,Inbound,Order Related,Order status enquiry,Nice job,,,15/08/2023 19:43,15/08/2023 19:47,15-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
db3e1d7f-6e22-4c3b-907f-80424b53de49,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 20:36,15/08/2023 20:37,15-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
43fc347b-3936-4dd0-adff-73902dcf2150,Inbound,Product Queries,Product Specific Information,Very good service ,,,15/08/2023 21:19,15/08/2023 22:11,15-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
7f995111-9abe-4f41-8a0b-6f5fffe6af64,Inbound,Order Related,Delayed,,8519103c-3d43-47b7-9660-ffdfdfe347e8,05/08/2023 20:03,14/08/2023 18:11,14/08/2023 18:11,14-Aug-23,NICHLAUL,Electronics,1499,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,3
c89d3763-42b9-4665-9b58-92ab0f7d021f,Inbound,Refund Related,Refund Related Issues,,8554b2b3-71a9-4ad9-93b1-95119bc6f949,01/08/2023 22:09,14/08/2023 13:18,14/08/2023 13:21,14-Aug-23,AURAIYA,Home Appliences,35490,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
19c0c333-2f72-47c1-943d-2b10829b66c8,Inbound,Returns,Reverse Pickup Enquiry,,03913675-5457-46e5-8f43-6c05acb5dac5,27/07/2023 10:43,13/08/2023 20:55,14/08/2023 08:26,14-Aug-23,CHANDAULI,LifeStyle,499,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
0f2fde39-3903-40e2-ad31-2d24a4dec956,Inbound,Returns,Reverse Pickup Enquiry,,5dff6d6d-5e68-4326-b8d0-50678d7bb78d,30/07/2023 14:34,15/08/2023 02:40,15/08/2023 02:43,15-Aug-23,JUNAGADH,Electronics,999,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
2320c5a8-2402-4172-9798-106149c0a27e,Inbound,Refund Related,Refund Related Issues,Good ,39af4a6e-0a80-4af0-9e95-acdaf9e80b0d,16/07/2023 21:18,15/08/2023 16:50,15/08/2023 16:52,15-Aug-23,PATNA,LifeStyle,374,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
a16f3e51-33b2-416b-8c74-f2db432e68f9,Inbound,Returns,Reverse Pickup Enquiry,,41dfd26d-af2c-4c0b-bb55-f594c19cd38a,03/08/2023 18:53,14/08/2023 18:36,14/08/2023 19:18,14-Aug-23,THANE,Home,259,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
ed30ab96-be32-4103-9b40-ce4342085c95,Outcall,Returns,Return request,,e5e79f2e-dce8-45ef-a5b9-392f860aff84,09/08/2023 00:58,12/08/2023 11:56,14/08/2023 12:48,14-Aug-23,HOWRAH,Electronics,899,290,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
cddd12aa-229b-45ad-8cf4-8f60c39effc3,Inbound,Returns,Fraudulent User,,efb3367e-b006-4285-b7e6-93a9a4ce8b66,08/08/2023 21:33,11/08/2023 19:02,14/08/2023 00:50,14-Aug-23,SHAHJAHANPUR,Books & General merchandise,86,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
8b6cced0-59d9-44da-8d27-764dae6f754c,Inbound,Order Related,Delayed,,30f99eb5-b978-448b-9bca-187debc7598f,10/08/2023 22:15,14/08/2023 13:54,14/08/2023 13:54,14-Aug-23,CHENNAI,Mobile,12990,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
b9e29256-e7e8-4ad8-a5c6-4f4a3ae41c0a,Inbound,Order Related,Delayed,,e1c98f24-2db3-436e-bd32-622c00ae67fd,05/08/2023 12:30,14/08/2023 12:38,14/08/2023 12:43,14-Aug-23,KADAPA,Home Appliences,367,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
7bd83f61-bad3-4df9-a6cc-2a8c5a37275d,Inbound,Order Related,Invoice request,,4f8c30b8-59fe-4a07-9c90-c3684fac73ac,28/07/2023 18:38,13/08/2023 18:48,14/08/2023 14:49,14-Aug-23,GONDA,Mobile,7499,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,4
79d5df98-6e6d-441e-bdfb-0a5ca50bf839,Outcall,Order Related,Delayed,,f2385a2a-4a6a-40da-9c21-f708f22de2ca,08/08/2023 00:34,14/08/2023 21:20,14/08/2023 21:21,14-Aug-23,SRINAGAR,Home Appliences,2999,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
5d6ca918-5ab9-4a5d-a549-07405f68776e,Inbound,Returns,Return request,Thank you ,,,14/08/2023 09:44,14/08/2023 09:50,14-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
1ab346a1-b67e-4750-831f-7500860b3ff0,Inbound,Order Related,Installation/demo,Thanks for your support ?? ,,,14/08/2023 10:14,14/08/2023 10:18,14-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
c08cf9c8-e3f1-48d3-8439-551f47587fba,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:06,14/08/2023 11:17,14-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
106ca936-0158-4c7e-8d69-5b2e0216dde6,Inbound,Returns,Reverse Pickup Enquiry,Worst policy. ,,,14/08/2023 11:09,14/08/2023 11:15,14-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
9e4949ac-dc39-4e8e-b97a-f4ee1945b5f4,Outcall,Returns,Fraudulent User,,,,14/08/2023 12:48,15/08/2023 12:51,15-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
96108be3-bf22-4dfa-9a49-a2301290dcf7,Inbound,Order Related,Installation/demo,,,,14/08/2023 14:48,14/08/2023 14:49,14-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
2eb732ac-0a0e-48f2-abc1-2b618c448c36,Inbound,Returns,Exchange / Replacement,Wasted more  10 hrs of my precious time just bcoz of this useles online shopping apps,,,14/08/2023 18:40,14/08/2023 18:44,14-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
614e22a4-2ff3-44cc-9280-1a0fbe81e04b,Inbound,Product Queries,Product Specific Information,customer is ready to buy product worth 1.5 lakhs & Shopzilla is not ready to help with payment options.. !!! pathetic & very disappointing customer service,,,14/08/2023 22:08,14/08/2023 22:42,14-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
efae7695-21c0-4229-8d6e-aff015f76f95,Inbound,Returns,Return request,Good ,,,15/08/2023 10:10,15/08/2023 10:15,15-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d07947cb-a891-41a8-9cd4-6e70bedf61fd,Inbound,Returns,Missing,Ensure ease in reaching coustomer support ,,,15/08/2023 01:50,15/08/2023 01:54,15-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,4
20f7f16d-9c46-4143-98aa-13c5d1c14444,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:07,15/08/2023 11:47,15-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f12b5050-a47a-4716-8054-036c90b937bd,Inbound,Returns,Reverse Pickup Enquiry,good product and on time delivery bt my last purchase order is damaged ,,,15/08/2023 15:47,15/08/2023 21:46,15-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
6c8f18e2-9854-4510-9163-56d0272154a0,Inbound,Order Related,Delayed,,,,15/08/2023 17:38,15/08/2023 18:38,15-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
8e4bc64c-be2f-4056-bfbb-3c973d8f8c29,Inbound,Returns,Return request,,,,15/08/2023 21:08,15/08/2023 22:14,15-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
5f569ba3-f87e-47b7-8b63-a556b22f5439,Inbound,Order Related,Delayed,,0202f5e2-28ec-44e1-86c9-2cfc951c11e1,08/08/2023 23:33,14/08/2023 10:07,14/08/2023 10:21,14-Aug-23,ALIGARH,Mobile,18999,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,4
d79ac448-0402-4b4b-9a8b-0a5bc1314775,Inbound,Cancellation,Not Needed,Call support us disabled for my account now.,34cc6cf6-262b-4d00-b11c-7f5030eb3423,08/08/2023 22:26,12/08/2023 20:30,14/08/2023 21:19,14-Aug-23,RAIPUR,Electronics,1799,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,2
c8c40ae1-52db-4036-add1-ac972e9f6398,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:27,14/08/2023 11:28,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,4
3978a1eb-8523-4299-ae3c-e5876b3c0601,Inbound,Returns,Fraudulent User,,,,14/08/2023 13:34,14/08/2023 13:36,14-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
72db5c60-caef-48e6-a31c-9d9d8a6d73ac,Inbound,Returns,Return request,,,,14/08/2023 13:40,14/08/2023 13:52,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
50f92e21-7916-476a-8d02-e2aeeb804c95,Inbound,Order Related,Installation/demo,Good boy ,,,14/08/2023 13:32,14/08/2023 14:00,14-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
29a5542c-8735-450e-8191-8c6ea3121109,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:09,14/08/2023 16:12,14-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
0e4a2164-e44f-41d6-99e6-b7040e98c549,Outcall,Order Related,Installation/demo,,,,14/08/2023 16:58,14/08/2023 17:30,14-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
be71a881-e9b6-4945-af9b-b5294bbf67c8,Outcall,Order Related,Order status enquiry,,,,15/08/2023 21:29,15/08/2023 21:29,15-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4f819fed-a8c0-41e9-abf6-2d23b4ed91ee,Outcall,Order Related,Delayed,Keep your promise just don't break each and every day ,,,14/08/2023 18:12,14/08/2023 19:58,14-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
b4688a5f-65e0-4d96-bc64-8dcd76942f62,Outcall,Returns,Return request,,,,14/08/2023 21:26,14/08/2023 21:27,14-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8cf0e43a-2b40-46a3-b2cc-45c1d35a9f7f,Inbound,Order Related,Delayed,,,,14/08/2023 22:12,14/08/2023 22:14,14-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
76694400-8145-4ad7-b297-845920ba1f65,Inbound,Order Related,Order status enquiry,Very good ,,,15/08/2023 11:44,15/08/2023 11:49,15-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
3a999169-4a84-4197-ba2d-b9117364e2df,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 02:27,15/08/2023 02:29,15-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
1a4edbb4-d8b6-482e-b248-6e20221b10b3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 05:08,15/08/2023 05:15,15-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
ea2a810f-50bb-4db0-9d15-461eaaacd537,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,15/08/2023 08:33,15/08/2023 08:37,15-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b9c7255b-688b-426a-ab3b-97cef2934f97,Inbound,Returns,Exchange / Replacement,When delivery boy was pick-up phone then immediately connect to customer support if delivery boy is rejected the phone without any reason. We are facing problem for pick our new phone and return old phone. Ex. Currently I buy a 32999/- oppo Reno 10 5 G and 4turn my old realme phone with mentioned body damage and it's return cost given me  .4000 special +  .4200 my phone value but delivery boy was rejected this and I paid  . 8001/- and pickup my phone. I am purchasing my oppo Reno 10 5 G only due to my old phone value is 8200/-. ,,,15/08/2023 08:36,15/08/2023 08:40,15-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
9c14b1c1-67f5-4d8f-8344-8f61c87aa45c,Inbound,Order Related,Installation/demo,,,,15/08/2023 12:41,15/08/2023 12:47,15-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
6b4b8a37-6ef6-4631-82a8-bdf821a1306d,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 14:53,15/08/2023 14:58,15-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
435179b5-f877-4e48-b52f-ceb7b1b163e7,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 17:39,15/08/2023 17:48,15-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
7a666c3c-b175-4b74-9506-3ccc23086b02,Inbound,Payments related,Online Payment Issues,Good talking customer care fast service Shopzilla ,,,15/08/2023 18:00,15/08/2023 18:03,15-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
3fd87750-0c04-48c3-81ca-ca2a8eb334c2,Inbound,Returns,Exchange / Replacement,Super,67928cfb-de1a-46ba-b265-7035d5457dc8,07/08/2023 19:28,15/08/2023 10:43,15/08/2023 10:44,15-Aug-23,BEGUSARAI,Mobile,8499,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
044c0b96-5df0-4228-a3fd-dcb9c954e97f,Inbound,Order Related,Order status enquiry,,047c6d96-ec5a-42f6-8ab1-3451f22a639a,11/08/2023 14:21,15/08/2023 13:59,15/08/2023 14:10,15-Aug-23,LUCKNOW,Electronics,399,,Jessica Wright,Emma Park,John Smith,>90,Morning,3
137ac394-f26b-4a57-9450-c6b9aa1feab8,Inbound,Order Related,Delayed,,6cb0febf-6a47-4c54-bb21-8c13673ee181,05/08/2023 14:33,14/08/2023 08:35,14/08/2023 08:39,14-Aug-23,DHUBRI,Electronics,241,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
92ca23c6-5722-4ff3-9e59-59a31a8d6ca0,Inbound,Cancellation,Not Needed,. ,85de7e87-91ff-465b-bf44-0cbd51c71337,13/08/2023 21:07,14/08/2023 15:23,14/08/2023 15:29,14-Aug-23,VADODARA,LifeStyle,585,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
61d6a761-e17e-460c-a187-d5e961e10273,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 06:12,14/08/2023 06:13,14-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
8561c941-3930-498b-a651-b5a97cfc196e,Outcall,Order Related,Installation/demo,Thank you ,,,14/08/2023 09:20,14/08/2023 09:23,14-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
070414c6-7978-4632-b681-7e41e2e80b0f,Inbound,Returns,Return request,,,,14/08/2023 13:42,14/08/2023 13:47,14-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5768060d-cda9-450c-b8ad-e9edabf7175b,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 16:28,14/08/2023 16:29,14-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
55cedae1-ce2f-4c9f-b0fd-d50ae2ea1647,Inbound,Order Related,Invoice request,,,,14/08/2023 16:53,14/08/2023 20:59,14-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
231094bc-72ee-4680-a4aa-e3559906975b,Inbound,Returns,Reverse Pickup Enquiry,Conversation is good but issue is not resolved ,,,15/08/2023 08:03,15/08/2023 09:31,15-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,3
fe33b37f-44a8-4e9e-a06e-bd1cf2e53525,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:11,14/08/2023 19:12,14-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
d8ce1040-44a1-4873-b737-393f7bdca41a,Inbound,Returns,Return request,Good Service ,,,14/08/2023 21:15,14/08/2023 21:31,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
ad7ea91d-1b90-409d-a0bd-a7ca77b6d131,Inbound,Payments related,Payment related Queries,,,,14/08/2023 22:34,14/08/2023 23:17,14-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
63d61a40-acb6-4258-93f2-1d3510310080,Inbound,Returns,Reverse Pickup Enquiry,"I don't find an email to address as it gives me the flexibility to attach any file I want to.Otherwise, my interaction with the support team was very cordial & for resolving the issue. Thank you.",,,15/08/2023 06:58,15/08/2023 06:59,15-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f8887af2-20e8-4b34-bb36-53794820bb67,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,15/08/2023 08:52,15/08/2023 17:54,15-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
d95983f8-89e5-4dce-b73d-8bb230e4fa43,Inbound,Returns,Wrong,,,,15/08/2023 10:19,15/08/2023 10:22,15-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
4366b1de-efec-4f37-ba06-c601b7a51d11,Inbound,Order Related,Installation/demo,Bahut bahut dhanyawad ,,,15/08/2023 11:29,15/08/2023 11:31,15-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
ebc5197a-ca4d-4719-9e6c-e594a78a205c,Outcall,Returns,Wrong,,,,15/08/2023 14:38,15/08/2023 14:45,15-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
73268689-5d2d-44b0-bc54-5227c817751d,Outcall,Order Related,Delayed,Everything was good ,,,15/08/2023 12:19,15/08/2023 12:21,15-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
45c4b0a1-ce8f-4725-9518-311cc448b007,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:15,15/08/2023 16:17,15-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
f970b2d8-1eac-4ef1-98b1-2e84245366d5,Inbound,Payments related,Payment related Queries,,,,15/08/2023 20:28,15/08/2023 22:58,15-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
fc459389-3071-4054-8b46-c6c55d26a151,Outcall,Order Related,Order status enquiry,Good  service ,03899756-bdf6-4c73-b422-95ad20ef655f,01/08/2023 15:53,14/08/2023 16:00,14/08/2023 16:01,14-Aug-23,COIMBATORE,Home Appliences,582,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
79769000-48eb-47ec-8048-cb13761833db,Inbound,Refund Related,Refund Enquiry,,514d1e2d-4286-4ea3-8901-ccf38480ec8b,04/08/2023 11:10,14/08/2023 12:25,14/08/2023 12:30,14-Aug-23,AURANGABAD,Electronics,499,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
f63b366b-6e68-46f2-abd3-06ba15a4e6f2,Inbound,Returns,Return request,,a7af0f2b-4fdc-40dd-b3e2-21769826f6f6,07/08/2023 21:43,14/08/2023 09:16,14/08/2023 09:21,14-Aug-23,CHENNAI,Books & General merchandise,589,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
203c9b02-d50c-4705-b728-edc4424aa80e,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 09:07,14/08/2023 09:30,14-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cec7c981-d896-4d1c-88e5-8828e88de1c2,Inbound,Order Related,Invoice request,,,,14/08/2023 14:00,14/08/2023 14:04,14-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
956d3197-abb6-4752-9a10-064344f96c98,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:35,14/08/2023 14:38,14-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
c8289511-2ff6-4f93-889a-b35ff02e5885,Outcall,Payments related,Payment related Queries,,,,14/08/2023 16:06,14/08/2023 16:15,14-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
767722b3-e817-410f-aad2-0d76a8a8638c,Inbound,Returns,Fraudulent User,Shopzilla ki customer care service bahut best hai bahut   baat   customer care per aur problem bhi bahut   so thank you Shopzilla itni acchi service dene  ,,,15/08/2023 10:11,15/08/2023 10:14,15-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
3ea03584-35a3-4865-8372-c92ed6d56fe4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:49,15/08/2023 18:49,15-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
91de7bfd-451f-42dd-97c7-4b6ae28f0b17,Inbound,Payments related,Wallet related,,,,15/08/2023 13:37,15/08/2023 13:38,15-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,1
9854c1be-e41b-4818-94a7-ef5f606a283b,Email,Returns,Fraudulent User,The agent don't have the any knowledge how to resolve the issue. and they don't have any information. ,,,15/08/2023 15:20,15/08/2023 15:59,15-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
44e186f1-13c5-4e7d-a911-b8492a419e8f,Inbound,Order Related,Priority delivery,,,,15/08/2023 16:22,15/08/2023 16:25,15-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
8d88dbee-9faf-47eb-b6e7-a0b60ec6c892,Inbound,Product Queries,Product Specific Information,Customer satisfaction is valuable try to deliver quality products,,,15/08/2023 17:42,15/08/2023 17:52,15-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
98ec5088-cfc0-4c5e-b6b5-dd9fec224ea0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:49,15/08/2023 17:51,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
8ecaf8cb-1eeb-42c4-a75f-85345c187760,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,15/08/2023 18:12,15/08/2023 18:16,15-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
9da111da-67e8-49b4-bc68-28fedc3d2e55,Inbound,Returns,Return request,,,,15/08/2023 20:37,15/08/2023 21:18,15-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
0492374e-cbcc-416b-9816-7e0ff343ac39,Inbound,Shopzilla Related,Shopzilla Rewards,,,,15/08/2023 20:48,15/08/2023 20:52,15-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
388a60fb-3d77-45ce-8e8c-2bee2246ec93,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 21:24,15/08/2023 21:37,15-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
9715e982-3128-450b-b5cf-450adf96721c,Email,Order Related,Delayed,,a62c833d-5379-4ceb-9f49-3750acf814e7,01/08/2023 21:58,14/08/2023 15:30,14/08/2023 15:32,14-Aug-23,GAYA,Home,359,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
17a967c6-7b80-453a-98a4-7e9999fb68dd,Inbound,Cancellation,Not Needed,,722715ed-b71f-4e82-90e1-331036bb2da9,04/08/2023 23:41,14/08/2023 19:52,14/08/2023 19:56,14-Aug-23,JHARSUGUDA,Mobile,15999,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
3c391de9-0aa3-49b6-a67b-c45e5f390701,Outcall,Returns,Reverse Pickup Enquiry,,364cd2fd-cc05-40e8-a0ce-ba604c0c8afb,09/07/2023 18:59,12/08/2023 10:21,14/08/2023 10:11,14-Aug-23,HYDERABAD,Home Appliences,398,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,2
e3d805f7-3dab-4fe2-9c90-4a5f8f86f418,Inbound,Order Related,Customer Requested Modifications,,f5e20c4a-1119-4fac-b838-27a50e383a09,08/08/2023 22:22,14/08/2023 09:16,14/08/2023 09:26,14-Aug-23,WEST DINAJPUR,Electronics,1299,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
6a937975-bf13-400b-9df2-7f4a8859d5a7,Inbound,Cancellation,Not Needed,  is the best ?????,3c19f48c-84ee-44cb-99fb-fdc7ced9efd3,07/08/2023 23:48,14/08/2023 20:11,14/08/2023 20:22,14-Aug-23,CHENNAI,LifeStyle,369,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8212d351-1361-4e99-a995-efe303f77bae,Inbound,Cancellation,Not Needed,Response liya achha ,396c9950-c0ae-47b8-8446-846708b3af27,04/08/2023 18:46,14/08/2023 14:42,14/08/2023 14:43,14-Aug-23,MUZAFFARPUR,Electronics,1299,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,3
5e0a4eb8-6c8a-4c66-9b90-f729b4f5f13e,Inbound,Returns,Reverse Pickup Enquiry,HapPy,f9ae1498-8554-4d9e-963d-97291f71a9bc,11/08/2023 15:02,15/08/2023 11:25,15/08/2023 11:30,15-Aug-23,PARADIP,Mobile,18999,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
52aa82b2-5c6b-46a3-84d2-3f5266309ec2,Inbound,Returns,Reverse Pickup Enquiry,,3e8cc0bb-d202-4e0f-b44e-de1d875919cd,17/07/2023 23:35,14/08/2023 00:36,14/08/2023 00:37,14-Aug-23,ALLAHABAD,Home,1399,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
83d5622d-dbd4-4354-a9f3-c252f88bb81c,Inbound,Shopzilla Related,General Enquiry,,,,14/08/2023 20:22,14/08/2023 20:23,14-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
a7ad608c-c179-4ecf-a747-578737dd1ab9,Outcall,Returns,Fraudulent User,Good customer support ?,,,14/08/2023 09:08,14/08/2023 09:14,14-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
c6996c7b-82c7-4573-a346-ed403993b2d5,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 09:18,15/08/2023 08:39,15-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d673ae59-8a72-4bea-911c-3c88a46abd3f,Outcall,Returns,Reverse Pickup Enquiry,??,,,14/08/2023 10:37,14/08/2023 12:30,14-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
380958db-0e1d-4384-8589-9aa4a68dc103,Inbound,Refund Related,Refund Enquiry,Make sure to resolve query  as soon as possible,,,15/08/2023 01:14,15/08/2023 02:31,15-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
78eec434-ec4c-4f99-a7e3-81e76ae4b3b1,Inbound,Order Related,Installation/demo,,,,14/08/2023 14:15,14/08/2023 14:33,14-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
29b5c01e-7d9d-464d-a123-f936dafc23b2,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:58,14/08/2023 15:14,14-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
e20dc5b5-f459-49c9-a8da-6dcd468d7f76,Inbound,Returns,Missing,,,,14/08/2023 15:15,14/08/2023 15:17,14-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
9017121a-0f3a-4196-84f2-9cc040be724a,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 15:19,14/08/2023 15:59,14-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
4b221d51-256f-4d66-92ff-b7ea8115dfa4,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 16:19,14/08/2023 16:29,14-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
8ca989c7-4cc0-4861-bde6-9c014a25e790,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 17:42,14/08/2023 17:43,14-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
3cdfece5-aa2b-46b2-9cea-c898b7724769,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:57,14/08/2023 18:08,14-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
30d237ac-4431-4915-adb8-9a1fc8973981,Inbound,Order Related,Delayed,Thanks ??,,,14/08/2023 20:53,14/08/2023 20:54,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ca2f648d-127f-484a-8956-1e2f55bb98d4,Inbound,Order Related,Order status enquiry,,,,14/08/2023 21:52,14/08/2023 21:53,14-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ccc241de-66c6-4e66-b2c3-e4d59f7c2ac8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:34,14/08/2023 23:36,14-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
aa449527-ee70-468c-ab94-163cee77f57c,Inbound,Returns,Fraudulent User,Good,,,15/08/2023 12:49,15/08/2023 12:54,15-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
8ea70c4f-7c58-47d5-a898-76ed0ab70b46,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:48,15/08/2023 09:50,15-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
93eb365f-9ce6-4f25-a8fa-216ba3098c27,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:24,15/08/2023 10:28,15-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
06de9a41-e688-454a-b6c2-52efa2ab1d1c,Inbound,Returns,Fraudulent User,,,,15/08/2023 13:38,15/08/2023 13:46,15-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
1acb1c0a-32f6-4ed6-afea-1c43303db12c,Inbound,Cancellation,Not Needed,,,,15/08/2023 13:48,15/08/2023 18:13,15-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,2
a80ac4bb-3445-4d97-a6ff-471d2e86435b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:26,15/08/2023 16:44,15-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
03fcba5c-8ea3-4c14-acf5-bc1c1b36b1c1,Email,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 16:09,15/08/2023 16:12,15-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
02cb822e-2398-45ef-89b9-15f884861943,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:15,15/08/2023 17:21,15-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
f107fee5-a1cb-41ed-99cd-5585a865a8e2,Inbound,Cancellation,Not Needed,"  was extremely prompt, professional and polite.Regarding the issue, it showed product will be delivered tomorrow, but after placing the order, it changed the date to day after tomorrow. That cheating in strict terms. But anyways the customer support executive resolved the issue. Thanks",,,15/08/2023 19:44,15/08/2023 19:55,15-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
e0dcd1db-ae80-452a-a6fa-167f78c352f9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:29,15/08/2023 20:50,15-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,5
7be89099-1b88-40cf-bcba-eb6c040ba93f,Inbound,Order Related,Invoice request,,,,15/08/2023 20:37,15/08/2023 20:38,15-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a193795d-7ffa-4232-8434-1e79e3219dac,Inbound,Order Related,Installation/demo,,,,15/08/2023 22:42,15/08/2023 22:46,15-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
146064fa-8e26-42ad-8d44-9af4e3758639,Outcall,Order Related,Delayed,My work is not resolved ,d3336efc-b44e-4660-b411-92bfc5fa6ef0,05/08/2023 21:45,15/08/2023 19:10,15/08/2023 19:12,15-Aug-23,SAHARSA,Books & General merchandise,1177,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
c62dd261-89ba-4911-befc-dea2bc62232c,Inbound,Returns,Reverse Pickup Enquiry,Very good,53882650-1344-404b-b543-c428663d414a,21/07/2023 09:22,14/08/2023 01:52,14/08/2023 01:58,14-Aug-23,SRIPERUMBUDUR,Electronics,433,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
1db53332-9694-4c39-b729-cf1f63ac012e,Email,Returns,Reverse Pickup Enquiry,Love it,a0b6f172-f4b2-49a5-831a-2ed869666f25,01/08/2023 11:03,14/08/2023 15:42,14/08/2023 15:44,14-Aug-23,BALESHWAR,LifeStyle,359,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
43ab02b5-c10d-4c86-8676-107b3b691836,Inbound,Returns,Fraudulent User,,665f07a2-c425-441a-a4ea-4599abc9ce37,09/08/2023 09:26,13/08/2023 12:42,14/08/2023 00:07,14-Aug-23,PARADIP,LifeStyle,2015,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f5b9f8d9-05d1-4e67-b5dd-01b37b0a71b6,Outcall,Returns,Return request,Shopzilla should provide all good equipments . Some faculty material may cause tension in customer's mind like this mixer grinder ,4660b47e-c6ec-4cf0-9b05-56c9386fe99d,03/08/2023 19:11,14/08/2023 13:49,14/08/2023 13:52,14-Aug-23,NALBARI,Home Appliences,999,301,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
8fa301a1-3ad7-490f-b7fd-91961b23c88f,Inbound,Returns,Reverse Pickup Enquiry,Getting issue to use super coins ,,,14/08/2023 07:04,14/08/2023 07:06,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
2916e5a5-e03a-4b6f-83da-aa020884880f,Inbound,Returns,Service Centres Related,,,,14/08/2023 09:13,14/08/2023 09:44,14-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
7f2330fa-15b2-4c5d-80ed-fc5306261299,Inbound,Returns,Fraudulent User,,,,14/08/2023 09:35,14/08/2023 10:11,14-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
1d97a0c2-d7e4-4fc4-8cd8-2524595ae10f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:54,14/08/2023 09:55,14-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
7b182a4e-4af4-42ce-b4d5-d1b94eace307,Inbound,Returns,Missing,,,,15/08/2023 05:44,15/08/2023 05:45,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
ea942374-a282-4c45-afee-26de7b6e0d74,Inbound,Order Related,Order status enquiry,,,,14/08/2023 18:10,14/08/2023 18:12,14-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5a2906ed-5bf9-4565-a0d5-0ba6f21b21fa,Inbound,Returns,Reverse Pickup Enquiry,Maine oneplus ka Bluetooth Diya Jo Tuta Hua Hai replacement   apply kiya but   aur replacement bata raha hai,,,15/08/2023 15:04,15/08/2023 15:07,15-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,1
98a05de6-6ae9-4a6a-b0cc-a4c8162e3059,Inbound,Returns,Fraudulent User,,,,14/08/2023 16:04,14/08/2023 16:11,14-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
189f7ae9-550d-4bcf-86a8-37a0c9d1dac4,Inbound,Returns,Return request,Isme product Galat h ,,,14/08/2023 16:37,14/08/2023 16:41,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
e8da4b92-9b67-4d0b-bb8f-9667d6180e0d,Inbound,Order Related,Invoice request,,,,14/08/2023 21:41,15/08/2023 21:48,15-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
1b82016c-39aa-465d-9c1b-5db89a87e3f9,Inbound,Order Related,Delayed,,,,14/08/2023 23:35,15/08/2023 11:26,15-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
dc1482ef-b8c4-4f22-a47b-854331b39f30,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 09:36,15/08/2023 09:37,15-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
edd072f3-d94c-4fb6-b4a9-c8cf73de9459,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 10:59,15/08/2023 11:00,15-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
d5909b71-f3fa-450c-a5ed-a48dfa2665b7,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 12:31,15/08/2023 12:32,15-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
99f4243f-8957-4b5d-88ff-99585124535c,Inbound,Returns,Return request,Excellent customer support ,,,15/08/2023 20:42,15/08/2023 20:46,15-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
53aa872d-8c60-424c-ad63-951cb0b2290e,Inbound,Returns,Return request,,,,15/08/2023 15:35,15/08/2023 15:37,15-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
fddcc4d6-0ff4-46df-ab8c-bcf08c196eaa,Inbound,Returns,Reverse Pickup Enquiry,v good ,,,15/08/2023 15:51,15/08/2023 15:54,15-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
a3375c65-03b3-4c45-9630-be59064c6ad4,Inbound,Returns,Wrong,Very nice,,,15/08/2023 16:05,15/08/2023 16:06,15-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
cd34e32c-7de5-4650-85c8-a882b15d3a20,Outcall,Order Related,Order status enquiry,,,,15/08/2023 19:43,15/08/2023 19:43,15-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
91db1a37-3e09-43d1-b9ad-cae63413fd6d,Inbound,Order Related,Order status enquiry,,e66136b9-fc39-486b-af5d-b1f49fa7cba9,30/07/2023 09:07,14/08/2023 09:15,14/08/2023 09:17,14-Aug-23,CHHINDWARA,Books & General merchandise,249,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4ee500be-f7ff-45ac-9d40-159d116e9183,Inbound,Refund Related,Refund Related Issues,,f503266f-b53a-42ad-8b54-7bfaf3f38ddf,28/07/2023 22:37,14/08/2023 10:33,14/08/2023 16:24,14-Aug-23,KOZHIKODE,LifeStyle,1249,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
96c9b5d3-2bc3-4167-a694-168581732569,Inbound,Order Related,Delayed,Worst ever service and worst Shopzilla.. looks like chor bazar hai.. ,0173514b-3d0b-4299-9d83-8701fdc623c1,06/08/2023 00:30,13/08/2023 14:28,14/08/2023 11:20,14-Aug-23,DHARWAD,Books & General merchandise,6999,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,1
6b4b9136-c37a-4478-9720-2f4ac8ccde9f,Inbound,Returns,Reverse Pickup Enquiry,Customer care Service are good ,,,14/08/2023 04:50,14/08/2023 04:52,14-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
984cf905-9050-4335-95be-36e63c037a2d,Outcall,Returns,Damaged,,,,14/08/2023 11:17,14/08/2023 11:29,14-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
510683ca-a0b2-48dc-a2bb-12103c8de842,Inbound,Returns,Fraudulent User,,,,14/08/2023 11:12,14/08/2023 11:14,14-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
e82d96b5-1660-4343-b238-f54ff7b2fe53,Inbound,Returns,Reverse Pickup Enquiry,Return period of 7 days is too less.. My product got some issue on 8th day and it's difficult to diagnose the issue,,,14/08/2023 13:52,14/08/2023 21:41,14-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
150a6676-8893-4053-9335-dd13ce03ab83,Inbound,Returns,Missing,,,,14/08/2023 16:17,14/08/2023 16:30,14-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
975c52fc-ad2e-44d4-ba60-2801892d1558,Inbound,Returns,Return request,,,,14/08/2023 18:58,14/08/2023 19:04,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
9227a4b1-c552-4349-9f9f-1988e79efe46,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:09,15/08/2023 11:12,15-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
2b053b8e-92ce-4128-a82b-2e87268d2fd2,Inbound,Order Related,Installation/demo,,,,15/08/2023 11:53,15/08/2023 13:07,15-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
3672e871-32ca-494f-90c0-8dcdb4c683c9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:18,15/08/2023 18:22,15-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
5a11c2e6-62f2-416d-89a1-b0e71fbab9ee,Inbound,Order Related,Delayed,,b9e11f87-6f0e-45e6-9719-21f858aed9d3,08/08/2023 12:44,14/08/2023 12:10,14/08/2023 16:11,14-Aug-23,MUMBAI,Home,1374,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,3
93710ec9-068d-4ef4-9bf8-9426e79bccd2,Inbound,Cancellation,Return cancellation,,3684e982-6fdf-4bfb-9142-563c563daeee,06/08/2023 12:54,13/08/2023 00:12,14/08/2023 20:01,14-Aug-23,TRIVANDRUM,LifeStyle,974,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
8403522f-7f4e-4bb5-9e71-2215dd6a3192,Outcall,Returns,Return request,"Hello  ,Pathetic service by Shopzilla. Recieved different item against my booked item second time in a month. I am an active customer of Shopzilla from long time but this time I am totally fed-up with Shopzilla service. I booked the said item two pieces (100 tablet in one). Already listed same thing till now and paid for same. But received 3 quantity with 40 tablet in one. Why is this? Last order also I got defective/other item already lodge complaint and resolved too. But why for each item I unnecessarily lodging complaint and waiting for resolution. What's disgusting is this?. I need same product in same quantity with same price. Completely unsatisfied with Shopzilla service this time. Please look into matter and do the needful at the earliest to prevent any further consequences in the matter.Thanks and regards",,,14/08/2023 09:56,14/08/2023 16:11,14-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,1
cdf323b5-db17-42a5-8a3f-e3426952d202,Inbound,Order Related,Installation/demo,,,,14/08/2023 13:40,14/08/2023 13:43,14-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
473178b2-7249-48b3-9c45-160aa29daabc,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:42,14/08/2023 15:44,14-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,3
2774f9a2-ed84-4117-9f6e-882d021c9fac,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:55,15/08/2023 22:56,15-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
1c73300d-0886-495e-adb6-0d312062074e,Inbound,Order Related,Order status enquiry,Super,,,14/08/2023 18:11,14/08/2023 18:12,14-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
fff5e23a-3a64-4b13-bf8a-7b619e54d86d,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,14/08/2023 21:22,14/08/2023 21:23,14-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
4c47e451-08d0-474d-87fd-fa7064e4fe81,Inbound,Returns,Service Centres Related,,,,14/08/2023 22:15,14/08/2023 22:18,14-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
1b414e0f-055a-4ea2-90b0-41daa8af72ad,Inbound,Order Related,Installation/demo,,,,14/08/2023 23:26,15/08/2023 08:36,15-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,4
d6988c19-f2cb-4fab-bb5d-1896783a4d9d,Inbound,Returns,Return request,I am very happy with the speech of madam,,,15/08/2023 01:48,15/08/2023 01:51,15-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
92ff57f9-97b8-4de3-8853-f5f8af109318,Inbound,Order Related,Delayed,,,,15/08/2023 07:06,15/08/2023 07:10,15-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
d78aa6f7-2099-47df-a04c-985c9ab4b2d1,Inbound,Returns,Missing,,,,15/08/2023 08:16,15/08/2023 08:26,15-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
d36f6a50-ed40-4894-9a5f-052b23655c61,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:36,15/08/2023 13:37,15-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
4002e2d7-2390-4cc2-baf3-882e0f5cd44f,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 15:47,15/08/2023 15:48,15-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
14a865a1-c287-409d-8fbd-d893175926e6,Inbound,Payments related,Payment related Queries,More easy option to choose call customer support executive ,,,15/08/2023 20:02,15/08/2023 20:10,15-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
2eab624b-8ab0-4ec3-b8ed-aeabe2cdedf4,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 21:01,15/08/2023 21:28,15-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f34e1a66-8cc6-4d55-ae52-1b73d09e5610,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 23:43,15/08/2023 23:49,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
27cdf9f3-d494-4c72-88d7-67276f46dfce,Email,Order Related,Delayed,tnx,032e36bf-a286-48e2-810e-5b6758814d63,30/07/2023 00:16,15/08/2023 11:33,15/08/2023 11:36,15-Aug-23,THANE,Books & General merchandise,245,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
379c1f26-8d7f-434a-abe1-b8f0fbc7a426,Inbound,Cancellation,Not Needed,,700d8124-79c7-4ca8-a779-2349359b979e,11/08/2023 22:15,14/08/2023 11:15,14/08/2023 11:16,14-Aug-23,SANASWADI,Mobile,16999,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
fb1fe070-8505-499b-9fa9-9ee0b2ca9b6d,Inbound,Returns,Reverse Pickup Enquiry,,8cb38f3f-965a-4d50-9d27-a1f878fbdec2,29/07/2023 09:22,15/08/2023 13:03,15/08/2023 15:08,15-Aug-23,WARISALIGANJ,LifeStyle,394,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c252f1a9-a0ad-4161-b14e-2f97bef0e52e,Inbound,Returns,Return request,,,,14/08/2023 12:05,14/08/2023 12:38,14-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
f2b90696-1cf9-4310-8f0d-27b8ecc2afd1,Inbound,Returns,Missing,,,,14/08/2023 13:22,14/08/2023 13:27,14-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
8b46a518-9052-41eb-ab8f-53bd0238631f,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:49,14/08/2023 13:58,14-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
2afbf513-714b-4962-871a-52e4a0a0017b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:09,14/08/2023 21:18,14-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
7e28d358-c2fd-4eb3-aceb-a5b459b5b8ee,Inbound,Payments related,Payment related Queries,,,,14/08/2023 15:53,14/08/2023 16:07,14-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,1
c40c22f2-f530-4b1b-b60c-c7dc9689c6be,Outcall,Refund Related,Refund Related Issues,It was great to speak to Shopzilla customer care We got the issues resolved easily Thank you,,,14/08/2023 20:16,14/08/2023 20:24,14-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
eec31747-f7d5-4f34-8fef-a2da8dede7f7,Inbound,Order Related,Delayed,,,,15/08/2023 12:31,15/08/2023 12:33,15-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
79292c48-0c90-468c-b3b7-9874ba5670b0,Inbound,Order Related,Delayed,,,,15/08/2023 13:00,15/08/2023 13:11,15-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
57fe3660-bc1f-4d4b-9fbb-50f4773225f3,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:54,15/08/2023 15:58,15-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
62d393f4-37ac-44e5-89b4-4f498d023bf2,Inbound,Returns,Return request,,,,15/08/2023 17:48,15/08/2023 17:51,15-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
780679ca-e04d-4fa0-ae60-15dc73d33a1d,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 18:53,15/08/2023 18:54,15-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
f6a70e61-dff9-4b62-b16d-b2e2b0933249,Inbound,Returns,Return request,,,,15/08/2023 22:10,15/08/2023 22:13,15-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
95a006f2-74ad-402b-a882-0364e35583c0,Inbound,Returns,Reverse Pickup Enquiry,Not satisfied   sirf bolte hai par jab customer ka koi v problem ho to wo sirf apko dilasa denge par problem ka solution nhi dete h or Shopzilla ka agents sab bahut slow work  e h Shopzilla bahut bekar company hai ,98ad6e23-868a-4e06-8b0d-3840c1b204df,31/07/2023 18:23,13/08/2023 14:33,15/08/2023 20:35,15-Aug-23,DHANBAD,LifeStyle,199,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
ba331da4-fb64-4551-a76b-36fa5ba65e8c,Inbound,Returns,Fraudulent User,the person who was addressed me i liked is way of talking and he was more interested to solve my problem ,d8f6e596-65cb-45b4-87a5-7b7f81824b75,07/08/2023 10:10,14/08/2023 20:40,14/08/2023 20:40,14-Aug-23,HYDERABAD,Books & General merchandise,134,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
dba8ee26-c4df-4271-a8e6-521c00a8d4c4,Inbound,Order Related,Delayed,,cfd1b565-0b88-4580-860d-2b99b772edc3,08/08/2023 10:01,14/08/2023 18:18,14/08/2023 18:21,14-Aug-23,DINDIGUL,Home,117,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
b2a111d8-831c-4001-8be3-057fc92b08cd,Inbound,Returns,Reverse Pickup Enquiry,Your customer care team and seller are misguided customers both are badtameez no attentive person unknowledge person no manner overall all overall badtameez mentally ill person ,f15f303b-04b1-470c-b622-090c6fd96e24,27/07/2023 10:20,12/08/2023 14:23,14/08/2023 17:26,14-Aug-23,GHAZIABAD,Mobile,15999,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
8017d628-abd1-421a-90ba-dcb728af5f08,Inbound,Returns,Missing,,bfdd37e8-ec08-4eb9-8dbe-25c262644a03,06/08/2023 19:49,14/08/2023 16:44,14/08/2023 16:45,14-Aug-23,MERTA CITY,LifeStyle,399,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
6ebce1cb-f240-4e79-855b-64a8e57c86be,Inbound,Returns,Return request,Thankyou customer care,9758a925-058c-4a74-bbe7-3266e7e31541,09/08/2023 09:42,14/08/2023 10:51,14/08/2023 10:55,14-Aug-23,DEORIA,Electronics,999,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
eb756706-44cb-4d3d-9b7b-88edaea59b86,Outcall,Returns,Return request,,,,14/08/2023 22:24,14/08/2023 22:30,14-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
09a0075a-aff5-4074-91fd-bc384aaeb8e8,Inbound,Returns,Exchange / Replacement,Nice,,,14/08/2023 15:04,14/08/2023 15:08,14-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e53c0d0-bc83-41f2-9608-6dbb8dc3defd,Inbound,Order Related,Invoice request,No.,,,14/08/2023 16:06,14/08/2023 16:07,14-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
9d87f164-1258-401c-87e5-7f2b96a7652b,Inbound,Returns,Return request,good ,,,14/08/2023 17:47,14/08/2023 17:47,14-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
b76009e3-a684-4972-b3f4-e2db0e954710,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,14/08/2023 19:28,14/08/2023 19:33,14-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
79287a8a-f501-4498-887b-265dc745d196,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:05,15/08/2023 08:10,15-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
3bf64912-cbce-49e9-9c83-a0a7321a70c4,Inbound,Shopzilla Related,Signup Issues,,,,15/08/2023 11:26,15/08/2023 11:29,15-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
84a30108-f4fd-4ea2-9b9f-a3d537135625,Email,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:00,15/08/2023 12:07,15-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f5b1c956-16cc-41d0-9bb1-17982e8c3269,Inbound,Returns,Return request,,,,15/08/2023 15:16,15/08/2023 15:18,15-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
af07cb2d-7791-406c-8179-db97768ec2fe,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:47,15/08/2023 14:50,15-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
a4b0b6c1-1533-41a9-b337-42318b0a7e58,Email,Feedback,UnProfessional Behaviour,??,,,15/08/2023 15:31,15/08/2023 16:18,15-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,5
54d0e1e3-d942-4b51-be44-79c11dfa8304,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:00,15/08/2023 22:01,15-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
6dcd02a3-1e24-4e32-b299-385eebb0dd3a,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 18:02,15/08/2023 18:06,15-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
0ab217a5-4b4e-4fed-a204-efc06845127f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:59,15/08/2023 20:02,15-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
944ce88c-281a-444f-9da3-0a4459e84fc9,Inbound,Order Related,Delayed,Good contact ,0214a7e1-9d19-4f4e-84fc-e919d4e264ad,04/08/2023 20:16,14/08/2023 09:36,14/08/2023 09:44,14-Aug-23,RAVER,Mobile,9999,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
c2e20ac4-3691-4b9c-a64d-c44d51515ea8,Inbound,Returns,Reverse Pickup Enquiry,,78521572-f501-41db-b53e-111ff12111ea,04/08/2023 00:04,15/08/2023 13:14,15/08/2023 14:16,15-Aug-23,JALANDHAR,LifeStyle,699,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
50148e7a-ce34-45b7-9ee8-aeb54e9177d6,Email,Returns,Reverse Pickup Enquiry,,2aeda403-5e3d-473a-9e86-ccf131fd4fcf,26/07/2023 09:48,14/08/2023 11:31,14/08/2023 11:34,14-Aug-23,NEW DELHI,Home,1499,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
655fe361-2e32-4191-b3b1-e3cb93069e7f,Outcall,Order Related,Order status enquiry,,d267521f-c637-4c68-9e89-e2f1d5b94f8f,11/08/2023 10:02,14/08/2023 17:43,14/08/2023 17:44,14-Aug-23,SIROHI,LifeStyle,143,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
97c783ab-21aa-43f1-b8c4-9f8d3b51dfeb,Inbound,Returns,Missing,Refond my money ,19297830-fc4a-4a0c-8d5f-6fdf67792cc7,09/08/2023 11:02,14/08/2023 11:38,14/08/2023 20:55,14-Aug-23,NAYAGARH,LifeStyle,561,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
7ad46e72-e0b9-46d3-b4e6-785bc13af96d,Inbound,Returns,Return request,,b30353a5-7a99-47aa-ae82-a26b9b7a94e6,27/07/2023 13:18,13/08/2023 15:32,14/08/2023 10:30,14-Aug-23,TIKAMGARH,Electronics,399,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
ef31deed-8ad2-48c8-939a-e17a7d2a7667,Inbound,Cancellation,Return cancellation,Customers support executives unhelpful ,91743a3b-d7a4-451f-af70-62fa993d26f1,10/08/2023 13:17,15/08/2023 14:57,15/08/2023 15:11,15-Aug-23,VASAI,LifeStyle,6409,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
8204106e-830c-432b-88b5-5b031303bed7,Inbound,Order Related,Delayed,,dc2cdd3f-62fc-4868-8f99-8affaf6171fb,09/08/2023 22:41,14/08/2023 19:11,14/08/2023 19:40,14-Aug-23,PUNE,Mobile,26974,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
356de345-40cc-4a1a-8eec-4d81f37126f0,Outcall,Order Related,Seller Cancelled Order,very poor service,,,14/08/2023 11:18,15/08/2023 12:47,15-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
c158565f-ff3e-4ef3-8e53-52846cefc88d,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:12,14/08/2023 11:51,14-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
c8cb2a46-3f6e-4c86-8ff0-9ac68ae95c21,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:13,14/08/2023 11:16,14-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
b2fdeecd-7253-493a-b486-2d9625f637e7,Inbound,Refund Related,Refund Enquiry,You need to improve your service,,,14/08/2023 12:59,14/08/2023 12:59,14-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
8b3c9de9-49b1-41c4-9ac9-0541c635c4af,Outcall,Order Related,Order status enquiry,Good ,,,14/08/2023 16:23,14/08/2023 16:49,14-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
1e050b1e-dc75-4dc9-91dd-aee742d2f916,Inbound,Others,Call back request,,,,15/08/2023 19:59,15/08/2023 20:14,15-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
14039fb2-993b-48f4-a6e9-fc874fdc97f5,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:17,14/08/2023 14:26,14-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,1
ba3a8fff-8f6c-47ba-9b38-59a891ca1317,Inbound,Returns,Return request,,,,14/08/2023 17:02,14/08/2023 17:05,14-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
3240f42f-ebab-4004-bd97-e62843660f31,Inbound,Payments related,Payment related Queries,,,,14/08/2023 19:46,14/08/2023 19:56,14-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
af979c84-9dd7-4471-8ca7-b04e38b27417,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 16:34,15/08/2023 16:36,15-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
b4d90c1c-6dd7-48ba-a66d-146116288719,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 11:03,15/08/2023 11:22,15-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
aaac3962-562f-4e66-9404-cb6b92dcde68,Inbound,Returns,Fraudulent User,,,,15/08/2023 11:09,15/08/2023 11:53,15-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
61a9370e-195c-4db2-b715-3754058b5847,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 12:48,15/08/2023 12:50,15-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
76b59593-b5be-4dcd-bba8-60c27dcb54f4,Inbound,Order Related,Delayed,,,,15/08/2023 14:30,15/08/2023 14:32,15-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
cda2882c-ca01-43df-9f63-a000a037982f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:30,15/08/2023 15:31,15-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
186f8194-f006-44cc-a79b-21f73bfc2f7a,Inbound,Returns,Return request,Customer exclusive gold response thank you very much,,,15/08/2023 15:40,15/08/2023 15:43,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
7aa53bf4-b7fa-4d15-9aed-db6e379a891e,Inbound,Product Queries,Product Specific Information,"Need to hire new customer support team or change the model, this is my second such experience this year",,,15/08/2023 16:58,15/08/2023 17:01,15-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,1
33d4400c-f5b5-42bd-80f3-80795c6819d1,Inbound,Order Related,Installation/demo,,,,15/08/2023 18:03,15/08/2023 18:08,15-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
a31ecccb-787e-4961-8896-660b1b1a70b3,Inbound,Returns,Reverse Pickup Enquiry,,3f384ae0-8dd2-470b-8ba8-1cfb89c4888f,26/07/2023 11:27,15/08/2023 12:45,15/08/2023 12:47,15-Aug-23,MEERUT,Home,675,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,4
1efd075f-e4db-4c2f-b146-4ab0a3a9852d,Inbound,Order Related,Delayed,All the best ,1d75a6f4-79d8-4151-ace3-70a19d9cef71,05/08/2023 17:46,14/08/2023 14:44,14/08/2023 14:45,14-Aug-23,SAHARSA,Electronics,193,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a6728a7b-bfaf-44f3-ad7c-9c19d877ab8e,Inbound,Cancellation,Not Needed,Shopzilla delivery boy not answering my call ,396f9d4b-272a-47df-aa0b-3abf9df9493f,10/08/2023 11:27,14/08/2023 08:23,14/08/2023 08:28,14-Aug-23,MUMBAI,Mobile,18999,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
1c3fe16e-5013-4a46-8cc7-69d334e6c145,Inbound,Order Related,Order status enquiry,Good ,fa0ff5f8-df4f-442b-a820-49cd5735c25f,04/08/2023 13:47,14/08/2023 22:06,14/08/2023 22:14,14-Aug-23,BHAVNAGAR,Home Appliences,1799,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
efa958ae-8785-41a5-b4ea-9ea1b54226c3,Inbound,Refund Related,Refund Enquiry,,c6bc12d4-4c22-4d0f-8de9-c31117b1d83b,05/08/2023 18:17,14/08/2023 14:16,14/08/2023 14:17,14-Aug-23,BARPETA,Home,193,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
3d212fd1-0caf-49b9-a1a0-c32025b2852b,Inbound,Shopzilla Related,Signup Issues,,,,14/08/2023 08:27,14/08/2023 08:33,14-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
2a359d23-eec8-4e53-a92e-23039441dcbc,Outcall,Returns,Reverse Pickup Enquiry,Help with me,,,14/08/2023 13:54,14/08/2023 13:56,14-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
fff7bee8-0133-4bc5-a7b9-6acfd5cf4231,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 15:02,14/08/2023 16:34,14-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
9e8c36f6-a6a6-425a-a885-1e6975940be8,Inbound,Order Related,Delayed,Good,,,14/08/2023 20:35,14/08/2023 20:47,14-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
b23c5033-ca6f-4ed9-9f9f-95595c6e6322,Inbound,Returns,Fraudulent User,,,,14/08/2023 20:07,14/08/2023 20:15,14-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
38ffa90a-a55a-4f36-820c-3f71704b9330,Inbound,Returns,Return request,So quite ,,,14/08/2023 21:19,14/08/2023 21:22,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
7d294ca7-703c-433f-9498-b00f639e77a9,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:20,15/08/2023 15:02,15-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
ded9f17f-1f77-41a1-a9a0-cb422bba1468,Inbound,Refund Related,Refund Enquiry,Coustomer support is very good ??,,,15/08/2023 06:38,15/08/2023 06:52,15-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
3683f9b8-7159-4b96-bfd9-75657b4c7045,Inbound,Returns,Reverse Pickup Enquiry,Very disappointed by Shopzilla ????????????????????????????????????????????????????,,,15/08/2023 10:51,15/08/2023 11:04,15-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
35975728-696f-4247-b941-794ff3e1fee8,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:15,15/08/2023 11:16,15-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
5ca4af99-ef82-40be-886b-71fcc3c662c3,Inbound,Order Related,Delayed,,,,15/08/2023 14:57,15/08/2023 16:52,15-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
6a21c9f5-1950-42d7-96d3-e53cb7fb83c1,Outcall,Returns,Return request,,,,15/08/2023 12:55,15/08/2023 13:02,15-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
d1ea4269-6bcf-4b8a-a025-2d3df80158dd,Outcall,Order Related,Installation/demo,,,,15/08/2023 12:42,15/08/2023 12:55,15-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,2
019be96f-9a98-4cb8-8b2c-a4ca486a3e3e,Inbound,Payments related,Payment related Queries,,,,15/08/2023 19:42,15/08/2023 20:44,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
4fc038b4-8d50-499e-86f5-25aaa99956d9,Inbound,Returns,Return request,,,,15/08/2023 19:59,15/08/2023 20:06,15-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
537b2708-d133-4bb0-bb43-6306ec89d0cf,Inbound,Returns,Fraudulent User,My resolution date is 14/08/2023 but it is not solved yet,6e9b2a1d-5ff8-407f-b82e-5b1fb5436ab9,04/08/2023 21:52,14/08/2023 14:09,14/08/2023 14:11,14-Aug-23,HATHRAS,Electronics,1999,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
4c042e7d-c48e-434a-bb4a-0ce744fa6d6c,Inbound,Refund Related,Refund Enquiry,,662aaeab-8c44-48b0-b9cb-3225a0466751,09/08/2023 13:17,15/08/2023 19:27,15/08/2023 19:28,15-Aug-23,ANUPSHAHR,Mobile,19999,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
6c1515be-0769-4e9c-a728-953e1e0ac576,Inbound,Returns,Reverse Pickup Enquiry,,b0511b85-d4ab-4635-be77-48e45866aed9,03/08/2023 19:29,15/08/2023 09:41,15/08/2023 10:22,15-Aug-23,ENGLISH BAZAR,LifeStyle,1724,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
d4ba254a-565e-44bd-83ec-74bf4841217d,Inbound,Returns,Wrong,Nice,065a38f6-99c3-40f9-bf55-033be22d1472,27/07/2023 17:22,14/08/2023 10:36,14/08/2023 10:38,14-Aug-23,ROHTAK,Electronics,3499,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
ac822af0-ec63-4247-8f24-14f5855f6490,Inbound,Returns,Fraudulent User,,cd4ecff4-c159-4d41-88c5-ac6b115c263d,06/08/2023 20:40,13/08/2023 23:56,14/08/2023 00:05,14-Aug-23,SHAHPUR,Home Appliences,1649,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
64762a92-5a12-47d7-b9c8-dd447499fe4a,Inbound,Returns,Reverse Pickup Enquiry,,eee1b47d-3b10-4acf-871c-da40ff655a75,10/08/2023 08:50,14/08/2023 00:03,14/08/2023 00:04,14-Aug-23,SIWANA,LifeStyle,1919,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
d309c205-a54f-453a-89af-b7afc9060839,Inbound,Order Related,Delayed,,77522238-c113-429c-a112-b70c0e91c962,06/08/2023 23:38,14/08/2023 00:08,14/08/2023 00:54,14-Aug-23,BANGALORE,Furniture,4691,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
1c843559-9076-4173-9a8b-896dec524755,Outcall,Returns,Return request,Very good shoping platforms Shopzilla ,,,14/08/2023 09:28,14/08/2023 09:52,14-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
02191860-2350-4cf4-af43-35b31e1979ed,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:35,15/08/2023 22:24,15-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
a8632b0a-6827-44cb-8c22-803b88ead9a7,Inbound,Order Related,Installation/demo,,,,14/08/2023 10:53,14/08/2023 10:54,14-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
d86da49a-7f12-44be-aa38-a31166a51d04,Inbound,Returns,Return request,,,,14/08/2023 13:37,14/08/2023 13:39,14-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
c26e5875-e187-40a5-b7ce-aab460de88b8,Inbound,Product Queries,Product Specific Information,your all customers care is bad behavior ,,,14/08/2023 13:35,14/08/2023 13:45,14-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f8f5ec1e-d3cd-4bbd-95c7-3d3dc1746aa5,Inbound,Order Related,Order status enquiry,,,,14/08/2023 13:51,14/08/2023 13:57,14-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,2
c9a3902b-e358-46bc-87bf-f620302e3fd1,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 16:17,14/08/2023 16:18,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
586bdda3-855b-4535-b541-368e06bbb411,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:32,14/08/2023 17:33,14-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
b9243692-5c7b-44d5-8e5c-32d2b186160d,Inbound,Product Queries,Product Specific Information,Please sanitized your delivery person. ,,,14/08/2023 18:26,14/08/2023 18:29,14-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
dfc35629-fe2c-4b02-8b5f-9aee30d87256,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,14/08/2023 18:34,14/08/2023 18:37,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
77d011c7-2aac-4291-b8d0-4d47ea110b63,Inbound,Order Related,Delayed,,,,14/08/2023 23:02,14/08/2023 23:24,14-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
bbc3cd82-f9f6-462d-9c06-a32c506a2a94,Inbound,Returns,Missing,,,,15/08/2023 12:19,15/08/2023 12:59,15-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
bb5676d1-af74-4f7b-a89e-17116c492f89,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 09:21,15/08/2023 09:23,15-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
85d76cd5-9c8a-40be-94e7-76aab2d9f255,Outcall,Returns,Reverse Pickup Enquiry,All good ,,,15/08/2023 12:03,15/08/2023 12:06,15-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
aa481f12-b09b-4c23-89c4-30bea959a6fe,Inbound,Cancellation,Return cancellation,Good but my problem 2tan AC stepliger not resolve,,,15/08/2023 12:19,15/08/2023 12:35,15-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
755f609e-cb34-4c83-9c51-3ac505dd2c0e,Inbound,Order Related,Order status enquiry,Nice,,,15/08/2023 13:13,15/08/2023 13:14,15-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
d45f6ec3-3f24-4a49-addc-8911e748f60b,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,15/08/2023 13:31,15/08/2023 13:50,15-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
ff590427-0e9a-469f-924f-b42cbf17f426,Inbound,Order Related,Installation/demo,,,,15/08/2023 18:02,15/08/2023 18:03,15-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
c1b0d1ea-0c82-4689-8602-b93aaeabb4bc,Inbound,Cancellation,Not Needed,,6602c2f0-ace7-4410-b392-ff72f9374c11,30/07/2023 13:04,14/08/2023 13:56,14/08/2023 13:59,14-Aug-23,CHENNAI,LifeStyle,810,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
7ad89880-42e4-45e5-a6c3-528ce96b5601,Outcall,Order Related,Delayed,Support team very helpless..,4929fdf4-edce-44e9-9edd-06dbc16ce000,04/08/2023 06:59,14/08/2023 11:13,14/08/2023 11:15,14-Aug-23,ZIRAKPUR,Mobile,9999,,Steve Washington,Emma Park,John Smith,>90,Morning,1
5e2d2038-4041-475f-8bb1-0cbb2b7256a2,Inbound,Order Related,Delayed,,5c249502-6105-4f84-98a3-af59cfcf892e,05/08/2023 17:36,15/08/2023 14:26,15/08/2023 14:27,15-Aug-23,SEHORE,Home,296,,Joseph Smith,William Park,John Smith,31-60,Morning,5
1d218a37-835f-49e6-b690-d678ade3662b,Inbound,Returns,Missing,,1929daf0-9626-4b0d-a2f4-5136173d4d0c,05/08/2023 11:34,15/08/2023 08:35,15/08/2023 08:38,15-Aug-23,BHARATPUR,LifeStyle,699,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,1
05147f85-41d3-4b4d-b9bd-e0b786dade8c,Inbound,Returns,Service Centres Related,Very good understanding ,3276d370-fdbd-4e98-9e5d-aac266581962,21/05/2023 14:32,13/08/2023 23:00,14/08/2023 08:24,14-Aug-23,BARAGAON,Electronics,999,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,2
2442c56b-7487-41e5-ac01-d414c5f2ed19,Inbound,Returns,Fraudulent User,You need to improve your overall customer service leaps and bounds. I am starting to loose confidence in your service.,,,14/08/2023 08:05,14/08/2023 08:09,14-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
92de69c6-5252-4611-949c-cdf0c4e6a933,Outcall,Product Queries,Product Specific Information,Product installation still not done.,,,14/08/2023 08:10,14/08/2023 08:29,14-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
e2433392-af6f-475f-87b1-d10a7a3140e4,Outcall,Order Related,Order status enquiry,,,,14/08/2023 08:51,14/08/2023 08:52,14-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fc8d13b7-2399-4fc5-b149-8165e643fef5,Email,Returns,Return request,some product don't have return policies but supposed customer received defective product for that reason you should mentioned some policies ,,,14/08/2023 10:04,14/08/2023 10:04,14-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,3
1e630b2c-d1c3-4c18-87b3-0767ad8728f5,Inbound,Cancellation,Not Needed,Good person. ,,,14/08/2023 10:47,14/08/2023 11:40,14-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
eb9f8280-3061-4897-be38-2b455bb91679,Outcall,Order Related,Customer Requested Modifications,I am so happy..my problem is solved very fast.... thank you so much ??,,,14/08/2023 10:55,14/08/2023 10:59,14-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
6e6ef140-b53b-4638-a89f-d42c6c11039e,Outcall,Order Related,General Enquiry,,,,14/08/2023 11:26,14/08/2023 11:34,14-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
a1023d19-87db-42c6-8b78-61e9128b4eab,Inbound,Order Related,Customer Requested Modifications,,,,14/08/2023 11:24,14/08/2023 11:46,14-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e82c12ce-d966-43ba-aa5e-3a3c830bfd91,Inbound,Order Related,Installation/demo,Good ,,,14/08/2023 11:24,14/08/2023 11:28,14-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
d5ee6a84-c38d-414e-9513-db6c014ac126,Outcall,Order Related,Order status enquiry,I liked the service th,,,14/08/2023 12:12,14/08/2023 12:26,14-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cfd37276-f31a-4e4f-bb2a-6c0cc0d42bed,Inbound,Returns,Return request,,,,14/08/2023 13:34,14/08/2023 13:40,14-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
43955374-7ebd-44c8-9f3f-9f68b1f061c5,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 16:26,14/08/2023 16:28,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
0fb36b6a-7dd5-4a7c-9e92-426e858540a9,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 17:59,14/08/2023 18:18,14-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
943ce4b6-4d99-43d5-9534-b3f1e1aedcc0,Inbound,Returns,Return request,,,,15/08/2023 17:38,15/08/2023 17:40,15-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
44a21298-3ada-4a9a-a874-e009ded4b125,Email,Refund Related,Refund Related Issues,Your Concern team is too bad ??.Please communicate your concern team to respond the complaint and resolve the problem of customers.,,,15/08/2023 11:13,15/08/2023 11:33,15-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
3a454444-796c-4527-bef4-8ea71c4af85c,Inbound,Returns,Return request,Customer service executive is so polite and honest person but the order which I recieved is local product whereas I ordered A Brand product (TOTEM). So please send product as soon as possible ,,,15/08/2023 08:30,15/08/2023 09:18,15-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
c46751e1-e217-4c7a-85e1-d09a8e815471,Inbound,Order Related,Customer Requested Modifications,  zeher ????,,,15/08/2023 09:07,15/08/2023 09:10,15-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
a464cc48-a9a3-4d2d-917c-5a34a9d38f5f,Inbound,Returns,Reverse Pickup Enquiry,very good service.my problem resolve in fastly,,,15/08/2023 10:58,15/08/2023 11:00,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
76a505b0-5f80-4db6-9750-7937c672a174,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:11,15/08/2023 17:15,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
2abd3a80-f480-41e2-a34f-cd7f97d7bd5b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:03,15/08/2023 13:04,15-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
2dede574-28c8-452f-8103-36b17a73e4d0,Inbound,Returns,Return request,,,,15/08/2023 13:44,15/08/2023 16:29,15-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
e735873e-1ede-4625-8db4-619537d89300,Inbound,Order Related,Order status enquiry,,,,15/08/2023 16:55,15/08/2023 17:07,15-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
a6a6ad96-2cb4-4f07-95a9-078646b6f324,Inbound,Refund Related,Refund Related Issues,Ok,,,15/08/2023 18:42,15/08/2023 18:52,15-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
2a5647d8-0fc7-43d9-849f-12e2f6500f59,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:08,15/08/2023 17:11,15-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
a6af7fbe-dc5d-4d18-82cb-958586318a4f,Inbound,Returns,Technician Visit,,,,15/08/2023 17:07,15/08/2023 19:34,15-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,4
08f3c0b6-8cdf-4610-919c-3d3d40980521,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 23:24,15/08/2023 23:24,15-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
906145bc-9df7-42c6-8b27-8af4c092058d,Inbound,Returns,Reverse Pickup Enquiry,,752fd986-e52a-454c-8378-25e9aa31a01c,14/07/2023 17:46,12/08/2023 10:05,14/08/2023 13:46,14-Aug-23,GOHANA,Books & General merchandise,249,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
4b8ad92a-6203-49e7-8de4-642d42d29de5,Inbound,Cancellation,Not Needed,,b2b12669-2914-4aec-a3c9-c9bd5afd027e,07/08/2023 16:25,13/08/2023 14:35,14/08/2023 09:45,14-Aug-23,JHARSUGUDA,Mobile,11999,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
7f07ee51-a034-4072-b3af-cce9b9aa4133,Inbound,Order Related,Delayed,Very bad ,daad7769-2024-45dd-a789-6f93bab12ee8,02/08/2023 15:11,14/08/2023 10:25,14/08/2023 16:28,14-Aug-23,BHIWANDI,Books & General merchandise,749,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
371f4f01-ad4a-40f7-93b0-b55059a7b550,Inbound,Returns,Reverse Pickup Enquiry,,f38e1e13-beaf-4c45-ba84-88fe06696857,31/07/2023 18:27,15/08/2023 23:35,15/08/2023 23:35,15-Aug-23,SHIVPURI,Electronics,999,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
aefa5efd-c774-4cd4-a865-0103c66afc78,Inbound,Returns,Reverse Pickup Enquiry,,af662ae2-319d-4931-bc7e-5cfcb0038d07,02/10/2022 19:23,12/08/2023 18:34,14/08/2023 12:40,14-Aug-23,SURAT,Electronics,1599,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
12e5c080-45d2-4cd2-9f67-ccd67d52e425,Inbound,Order Related,Delayed,,08e410d6-a842-4729-af91-06d74a971cb6,09/08/2023 21:17,14/08/2023 11:03,14/08/2023 11:55,14-Aug-23,FARRUKHABAD,Books & General merchandise,44,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
66f871ed-71a1-4a18-8e10-9f25e2371489,Inbound,Returns,Return request,The policies are not feasible ,8afb3b82-6dce-41a8-8f6d-61e32bc5517f,09/08/2023 19:24,14/08/2023 15:02,14/08/2023 15:04,14-Aug-23,BALASORE,Electronics,1799,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
6ee9b14e-e5ac-4064-84d3-1522ddf98494,Inbound,Returns,Reverse Pickup Enquiry,,4345abbf-e360-41c7-9b9a-996267c3607b,29/07/2023 07:23,14/08/2023 21:47,14/08/2023 21:48,14-Aug-23,POONCH,LifeStyle,182,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
946f44ac-d92d-4b10-bb0c-01e8c1b68523,Inbound,Returns,Reverse Pickup Enquiry,My concern is not resolved yet and I am contacting you continuously. The return is getting canceled by the   without any genuine reasons and the customer is suffering due to this.,06773fd3-f8cb-4508-8189-1a71e6a272bf,20/07/2023 22:40,15/08/2023 13:53,15/08/2023 20:56,15-Aug-23,HYDERABAD,Electronics,11499,,Michael Pitts,William Park,John Smith,31-60,Evening,5
9856504b-bd1d-4948-9224-be5573ee869f,Inbound,Order Related,Installation/demo,,,,14/08/2023 10:31,14/08/2023 11:18,14-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,3
bc4446b5-fbbc-4e52-b5aa-541bf0803d21,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:16,14/08/2023 12:17,14-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
6341e131-31f9-4aa9-a7f3-374a448e1bdc,Outcall,Order Related,Order status enquiry,,,,14/08/2023 15:37,14/08/2023 16:36,14-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
06030c46-945f-4093-a468-d498e06605a8,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:43,14/08/2023 17:46,14-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
33b0b96a-8b1a-4966-9708-9479999867cd,Inbound,Order Related,Order status enquiry,Ok,,,14/08/2023 18:20,14/08/2023 18:20,14-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7719a7b5-35ee-40bd-a7f1-ff746c252018,Inbound,Returns,Return request,Executiev very helpful.,,,14/08/2023 19:18,14/08/2023 19:31,14-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
fab10c11-7cbf-483d-92d2-5b4400e4f42e,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,14/08/2023 19:51,14/08/2023 19:53,14-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ecd7de36-b808-465c-bdb5-41b8822a7438,Inbound,Returns,Fraudulent User,,,,15/08/2023 10:19,15/08/2023 10:49,15-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
2304f0b4-53bb-4cce-a917-d13b9e356bfc,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:57,15/08/2023 00:00,15-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
252c700a-bb45-49b1-bc4c-c11bf38f836a,Inbound,Returns,Return request,Excellent ,,,15/08/2023 00:12,15/08/2023 00:13,15-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
996dca6b-9f8a-49d9-a1d3-f14f492eb526,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 06:19,15/08/2023 06:19,15-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
76e6183c-7db0-4e48-b45e-ccfb10d9054d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:37,15/08/2023 16:05,15-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
dbf02ed4-4610-4bf6-9d66-d0286bc6382e,Inbound,Returns,Service Centres Related,,,,15/08/2023 09:51,15/08/2023 09:56,15-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
85a38b68-2acc-42ed-a528-382390da5e1b,Outcall,Order Related,Installation/demo,,,,15/08/2023 13:10,15/08/2023 13:12,15-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
0e68b9cb-7a92-4738-aab6-8a3def1c7da2,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 14:22,15/08/2023 14:25,15-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
8811998e-c3e3-4dc1-b84f-21e55b53b0d4,Inbound,Returns,Reverse Pickup Enquiry,costumer   ??,,,15/08/2023 14:29,15/08/2023 14:31,15-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
a0a4b5f7-d0b7-494a-bc0c-09eb0512c8ea,Inbound,Returns,Service Centres Related,Excellent,,,15/08/2023 16:24,15/08/2023 16:24,15-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
9b12fe11-f7e2-4e97-bcdf-c498a0338338,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 20:29,15/08/2023 20:46,15-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7f8580d9-65fa-4af0-908e-72dd0aa2117b,Outcall,Shopzilla Related,Signup Issues,,,,14/08/2023 16:27,14/08/2023 16:29,14-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
4adc8cff-2ca3-4720-8a14-b9a397f6ab7a,Inbound,Order Related,Order status enquiry,Order not received ,e9e28cbd-00d8-429a-9212-3c88ec4d8abd,07/08/2023 18:31,12/08/2023 17:05,14/08/2023 19:09,14-Aug-23,AMRITSAR,Electronics,2299,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
739cd202-6df5-4f83-86b8-2f0295c738a1,Inbound,Order Related,Order status enquiry,,b6ca57d9-6a26-4a88-9096-62bd09600a02,12/08/2023 20:09,14/08/2023 12:23,14/08/2023 12:24,14-Aug-23,LUCKNOW,LifeStyle,699,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
508de89f-3c99-40a0-9f55-24ca4dbc32ba,Inbound,Cancellation,Not Needed,,7e32be99-6134-4882-9a01-4e369bd01125,07/08/2023 13:08,15/08/2023 18:10,15/08/2023 18:25,15-Aug-23,SANGRUR,Mobile,31999,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
8038e679-6881-43fb-a095-6caf64574cda,Inbound,Returns,Reverse Pickup Enquiry,,95e8f1e0-d64f-4c4c-846d-d466adaf2e14,09/08/2023 20:19,13/08/2023 20:41,14/08/2023 10:22,14-Aug-23,BONGAON,LifeStyle,696,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,4
aae3c2a6-ca2d-4cdf-bba7-f63cf6afe35e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:27,15/08/2023 14:29,15-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
5549bfb4-553f-42e0-b033-be8f52092778,Inbound,Returns,Wrong,,,,14/08/2023 09:36,14/08/2023 16:30,14-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
5ed70953-73b6-407d-976a-9930981433d9,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:28,14/08/2023 10:31,14-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,1
ae33ada5-2afa-479e-b5fc-dd9a6f84fafa,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:01,15/08/2023 17:01,15-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
abf07bac-8e48-4693-8548-68b7fa57c245,Outcall,Order Related,Seller Cancelled Order,,,,14/08/2023 15:51,14/08/2023 15:53,14-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
8f8b7ef3-aaaf-4781-8f63-74045910f705,Inbound,Returns,Return request,,,,14/08/2023 17:01,15/08/2023 14:40,15-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
57bfcf0c-873f-4389-aaff-2131372cd3b9,Inbound,Returns,Return request,Don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 defraud consumers,,,14/08/2023 17:34,14/08/2023 17:41,14-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,3
a0fecdd5-37de-4449-95f9-9ce0d716ca11,Inbound,Returns,Return request,Over all im satisfied.,,,14/08/2023 19:12,14/08/2023 19:19,14-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
a37156e5-d922-439a-97b4-bece5bc7ee49,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:07,15/08/2023 00:15,15-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
0d8af15d-6b4f-4548-95f2-8271d5304f20,Inbound,Returns,Return request,,,,15/08/2023 12:20,15/08/2023 12:26,15-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
35a9392a-529a-42dc-ad12-fbca023da074,Inbound,Returns,Service Centres Related,Good communication skill,,,15/08/2023 18:05,15/08/2023 18:06,15-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
23d14345-2c46-4c9c-a599-06aa3f99348c,Inbound,Order Related,Order status enquiry,,,,15/08/2023 21:16,15/08/2023 21:17,15-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
bc1f6874-d6d8-4ad2-9baf-caf128bdfa00,Inbound,Returns,Reverse Pickup Enquiry,"It was an awesome experience, glad to talk to you... Its my pleasure ??",,,15/08/2023 23:26,15/08/2023 23:32,15-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
2a0a0e24-4489-45bb-ae54-8f55be915751,Inbound,Refund Related,Refund Related Issues,,07ed4335-5238-4847-bd40-387d9f9863ee,07/08/2023 19:20,14/08/2023 19:57,14/08/2023 19:58,14-Aug-23,JAIPUR,Mobile,79999,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
062d56a3-e7d8-4c5d-bb75-4cac40742304,Inbound,Returns,Reverse Pickup Enquiry,,17778fcc-3a29-4371-8f55-3f74a545ab15,07/08/2023 11:15,14/08/2023 10:14,14/08/2023 10:16,14-Aug-23,ALLAHABAD,Electronics,999,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
4be7dbb7-0cb6-4bc5-94eb-d802afca6409,Inbound,Order Related,Order status enquiry,,8d45b57d-a7ad-455c-b60e-59e6f5cb9a0a,09/08/2023 17:28,12/08/2023 13:36,14/08/2023 08:35,14-Aug-23,MUZAFFARPUR,LifeStyle,319,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8692aba2-45c8-42be-bdb5-0ad958a985fb,Inbound,Returns,Reverse Pickup Enquiry,,8e9063ec-f628-4446-8ae7-9329800aad60,27/07/2023 12:55,12/08/2023 15:03,14/08/2023 10:23,14-Aug-23,DHANBAD,LifeStyle,494,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
50b4864e-5d30-436a-886a-fe884dfeca38,Outcall,Returns,Return request,Shopzilla service is very good,12e71a2b-057a-4f84-ae4f-548bf1a7f4bd,03/08/2023 18:05,14/08/2023 14:47,14/08/2023 14:49,14-Aug-23,DURG,Electronics,1499,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
d1f545c5-fe79-4c4e-b2a8-535abb73410e,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 09:41,14/08/2023 09:53,14-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
1ad24b60-a94f-4ebe-8b4c-2e47c7a2f578,Outcall,Refund Related,Refund Enquiry,Time taking too long ..,,,14/08/2023 11:17,14/08/2023 11:17,14-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
add7544b-4572-420e-961d-6941595b3f9b,Outcall,Returns,Reverse Pickup Enquiry,Nice ,,,14/08/2023 11:18,14/08/2023 11:21,14-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
afd27920-bef8-440c-ace4-fc0c8f1ce782,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:05,14/08/2023 12:07,14-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8c29c5fe-1127-4a0b-8f68-dc961a520f8e,Inbound,Product Queries,Warranty related,,,,14/08/2023 12:28,14/08/2023 13:41,14-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
3784b65f-1151-427f-9001-3913163dd69e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:00,14/08/2023 13:17,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
52c651c7-af8e-4996-a1a1-bad21a04ffd5,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:02,14/08/2023 13:03,14-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
781f1609-ae31-4ab3-9449-80e78b9c3c89,Outcall,Payments related,Online Payment Issues,,,,14/08/2023 14:14,14/08/2023 14:15,14-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
6cd5783d-2c12-4228-a69f-348415937fee,Inbound,Order Related,Invoice request,,,,14/08/2023 14:30,14/08/2023 14:34,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
1bb9f801-ab8b-4798-b8f0-4934be9348de,Inbound,Order Related,Installation/demo,Thanks mam ???? Have a good day ,,,14/08/2023 15:45,14/08/2023 15:53,14-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
461424ac-8430-4c53-b884-5dba2f6750e2,Inbound,Returns,Fraudulent User,,,,14/08/2023 16:22,14/08/2023 16:45,14-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
14e17a5f-ff99-4b12-9665-ac2d8df33038,Inbound,Order Related,Delayed,,,,15/08/2023 09:48,15/08/2023 09:48,15-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
a185803e-0524-47ff-9c01-9abbdf47f743,Inbound,Returns,Missing,,,,15/08/2023 12:15,15/08/2023 17:13,15-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
c2f338db-c954-4942-b88b-65ccb53a802e,Inbound,Order Related,General Enquiry,,,,15/08/2023 14:39,15/08/2023 14:43,15-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
202c53c1-170b-4e0c-8c8e-66c2174d29d8,Inbound,Order Related,Installation/demo,,,,15/08/2023 14:46,15/08/2023 16:07,15-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
69843214-fcf2-467b-91ed-6a779aaa0c1a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:17,15/08/2023 16:38,15-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,3
14bccd36-893c-474b-8252-220683b3a240,Inbound,Returns,Return request,Very good ,c03d0a39-cd9e-4d1c-95f5-b1b48fb7cd9c,04/08/2023 12:00,15/08/2023 11:11,15/08/2023 11:12,15-Aug-23,NEW DELHI,Electronics,1399,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
8a9fbf90-9eb6-48cf-bf16-825b8bcd4f83,Outcall,Order Related,Priority delivery,Tracking is not accurate ,f12b2767-c727-4023-bbc7-ce7f28e199e9,09/08/2023 09:24,15/08/2023 07:29,15/08/2023 07:44,15-Aug-23,TANUKU,Mobile,58499,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
1e1a58c5-fe96-479d-adba-ae649da28e00,Inbound,Returns,Wrong,,97a6d68b-620b-46ad-964f-896737c82208,04/08/2023 22:50,14/08/2023 12:22,14/08/2023 12:31,14-Aug-23,NAGAUR,LifeStyle,3871,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
ef06d8d7-c335-44ba-98c1-31c4e83074f4,Inbound,Order Related,Delayed,,b0c63174-fba6-4a0b-9dd1-a1ceed621a7f,09/08/2023 14:33,15/08/2023 18:09,15/08/2023 18:10,15-Aug-23,MEERUT,Home,1199,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,1
aaba0062-30c7-4828-a01c-c7509e601bc5,Inbound,Cancellation,Not Needed,dustbin me daal do apne delivery partners,1bdde7e0-f905-4780-86fc-5fd9213b6a55,09/08/2023 16:31,14/08/2023 14:56,14/08/2023 15:03,14-Aug-23,PUNE,Home,569,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
dbb48773-7ff5-4337-bc3b-6703d8ccad81,Inbound,Order Related,General Enquiry,Good ,486902b0-0c21-4659-8d9e-ebc81c02d918,12/08/2023 17:10,13/08/2023 17:47,14/08/2023 16:02,14-Aug-23,BARAUNI,Electronics,1163,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
9c131b19-270a-4623-982a-9476de055f45,Inbound,Order Related,Delayed,,24cbcb2a-25b4-4d94-a099-fa8c417415a9,12/08/2023 11:11,14/08/2023 18:00,14/08/2023 18:16,14-Aug-23,CHENNAI,Mobile,32999,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
eb73b37f-41a1-4ccf-8613-7825d652e1bd,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 07:03,14/08/2023 07:07,14-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
4416bf86-cc44-409f-b316-6857102c9334,Inbound,Cancellation,Not Needed,,,,14/08/2023 09:19,14/08/2023 12:37,14-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
90d553c9-e18e-4df4-90c5-66c9691d1612,Inbound,Returns,Return request,,,,14/08/2023 19:03,14/08/2023 19:15,14-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
9c91a294-2280-4d7b-a540-ef4dc5f66faa,Inbound,Returns,Reverse Pickup Enquiry,Good,,,14/08/2023 11:28,14/08/2023 11:34,14-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
11088da8-228f-4a68-a6af-e8e0840578a5,Inbound,Returns,Service Centres Related,,,,14/08/2023 14:03,14/08/2023 14:04,14-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
308461a9-be20-4507-a492-96aa6607455a,Outcall,Returns,Fraudulent User,,,,14/08/2023 14:32,14/08/2023 14:37,14-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
4c838676-8577-4161-ae08-a0341fe0cff3,Inbound,Order Related,Delayed,,,,14/08/2023 19:24,14/08/2023 21:28,14-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
475be5bc-4156-4902-9aef-84519224978e,Inbound,Returns,Reverse Pickup Enquiry,Bad,,,14/08/2023 16:49,14/08/2023 16:56,14-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
09ef41dc-0a5f-416d-9c0a-6cf789c3e3ff,Inbound,Returns,Return request,Good,,,15/08/2023 12:28,15/08/2023 18:10,15-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
37f7ddf7-afcb-4b56-9e71-963e6144f1d3,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:39,15/08/2023 14:40,15-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
f7ed6f21-7e32-4960-a096-a9a2d6c996a5,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 18:18,15/08/2023 18:20,15-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,3
4cdcea53-3e40-400a-ad39-41e2b5a8bbd0,Inbound,Order Related,Delayed,,fb6f5aca-da59-416d-ad19-26ebc602d1a7,06/08/2023 11:08,13/08/2023 21:34,14/08/2023 10:19,14-Aug-23,HYDERABAD,Mobile,72999,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
99737b13-4b68-489e-ac3a-4ecf98697dd1,Inbound,Order Related,Delayed,,42a30bed-aa1b-40f9-a10a-12c7d84b0687,03/08/2023 12:06,15/08/2023 14:39,15/08/2023 14:53,15-Aug-23,HYDERABAD,LifeStyle,125,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b81431b8-2c40-42eb-9416-ce02cb3abd8f,Email,Order Related,Installation/demo,The person with whom I spoke explained everything well.,e2dc67d6-ceed-43af-b10e-91f372a486c4,26/05/2023 00:06,14/08/2023 15:32,14/08/2023 19:04,14-Aug-23,DARBHANGA,Electronics,1699,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
0cbc5ce6-98cb-4f44-b41d-ba4c2c163c83,Inbound,Order Related,Delayed,,28d99513-677e-4bea-b049-9d40dcb5c6af,05/08/2023 12:41,14/08/2023 11:52,14/08/2023 11:52,14-Aug-23,PILIBHIT,Books & General merchandise,726,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
d01cfcae-1ef4-4969-bba3-e3431cd7d19b,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:57,14/08/2023 09:01,14-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1bc6ba1a-7ada-45f6-a1e0-d08d702acd49,Inbound,Order Related,General Enquiry,good,,,14/08/2023 09:23,14/08/2023 09:27,14-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6497bf97-b68b-499e-b3bd-ad39854bc0a8,Inbound,Order Related,Delayed,,,,14/08/2023 10:45,14/08/2023 10:46,14-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
6baad532-cb7a-4c8e-9731-178d2e8968d5,Inbound,Returns,Fraudulent User,,,,14/08/2023 11:06,14/08/2023 12:28,14-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,4
e1090310-64d8-4972-8773-e78bb054fce5,Inbound,Returns,Exchange / Replacement,Very bad problem not resolved,,,14/08/2023 11:05,14/08/2023 12:34,14-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
5c43c610-2d05-441d-9afc-485e4ddae31a,Inbound,Returns,Return request,,,,15/08/2023 10:59,15/08/2023 11:21,15-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
ab840443-cacb-43c5-87b7-1dc93a8eb730,Inbound,Returns,Return request,,,,14/08/2023 17:18,14/08/2023 17:26,14-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6c83cb62-23fb-4245-a8ae-bd0b7a23fd75,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 19:00,14/08/2023 19:05,14-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
60f246aa-545c-414a-93b9-32988718581c,Inbound,Product Queries,Product Specific Information,Improve customer service,,,14/08/2023 19:53,15/08/2023 09:54,15-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
6c8e7e5d-c540-40a0-8261-09b6c4ab6d93,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:10,14/08/2023 22:11,14-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
e011fe29-b7ed-4b00-92fb-b6e3e9cb0b76,Inbound,Feedback,UnProfessional Behaviour,Nice thank you ,,,15/08/2023 00:07,15/08/2023 00:08,15-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
57595743-6342-4832-b4cf-c3e5b5357a08,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:37,15/08/2023 08:38,15-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,3
491ec8c1-ec99-4cfc-bc60-a26bdb40273e,Inbound,Returns,Return request,Good ,,,15/08/2023 09:50,15/08/2023 09:53,15-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
8186d1a7-0385-4165-9280-17f93697d5e5,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 10:35,15/08/2023 10:39,15-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
9545f6be-37f1-478e-b876-3ca78adfdd0d,Inbound,Returns,Reverse Pickup Enquiry,Very bad service Shopzilla,,,15/08/2023 22:17,15/08/2023 22:18,15-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
e8035391-62f1-4ea6-9098-14d12305bcdb,Inbound,Returns,Reverse Pickup Enquiry,Prompt reply and support from executive ,,,15/08/2023 12:35,15/08/2023 12:37,15-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
93d41f92-1985-4e8e-b0c7-f8ff177ca679,Inbound,Returns,Reverse Pickup Enquiry,Support really sucks,,,15/08/2023 14:23,15/08/2023 14:42,15-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,1
546c1829-20d7-4f7d-a69a-b34a99b3fa8a,Inbound,Order Related,Delayed,Super,,,15/08/2023 17:13,15/08/2023 17:16,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
344fb9e8-bd61-4798-bc82-703b43b382d5,Inbound,Cancellation,Not Needed,,,,15/08/2023 20:55,15/08/2023 21:00,15-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
daec75de-99bb-42ea-b814-4bab99b932f0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:18,15/08/2023 22:20,15-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
67b108af-00a5-480e-8e40-e02495a05344,Inbound,Returns,Return request,,,,15/08/2023 22:23,15/08/2023 22:29,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,2
2e6744ca-f5b5-4313-b7a3-515b4a6f864d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:38,15/08/2023 22:55,15-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
9063b1cc-7c73-4181-8918-cd80bb280db9,Email,Order Related,Delayed,,6ba030e9-3a70-4cd5-ab4a-62e6592abe44,04/08/2023 17:56,14/08/2023 17:48,14/08/2023 18:00,14-Aug-23,LUCKNOW,Furniture,3199,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
973632e9-8662-4fd2-bf7f-8cff4576f472,Inbound,Order Related,Delayed,,21b6f8de-1b3d-4d7e-be4a-8474b69a0787,05/08/2023 10:32,15/08/2023 14:46,15/08/2023 15:04,15-Aug-23,PUNE,Electronics,170,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,1
0a7043ec-0e9e-49c8-95cc-dd7f8d61b36d,Inbound,Order Related,Delayed,,0648e3a2-87aa-42fe-9ede-b8dd467513d6,05/08/2023 16:39,14/08/2023 07:43,14/08/2023 07:44,14-Aug-23,HYDERABAD,Books & General merchandise,1268,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
b50ca432-0878-43c0-9e50-fa548aaf1a36,Outcall,Order Related,Installation/demo,,04870a6c-ac55-4c53-8aef-fb8ccde32411,06/07/2023 18:51,12/08/2023 11:39,15/08/2023 18:21,15-Aug-23,TEZPUR,Furniture,3099,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
b64c8666-a6b4-483f-a654-2a5b7a09be51,Inbound,Refund Related,Refund Enquiry,,4e491d98-5101-452a-8a0f-603e6cf34165,10/08/2023 19:40,15/08/2023 08:22,15/08/2023 08:24,15-Aug-23,JAIPUR,Mobile,13990,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
25ed4931-d3be-4a03-8d60-b61832a8406b,Inbound,Order Related,Delayed,Very good person I am very happy your talking ??,db5c04c5-b006-4995-ade7-84c2ba25a715,07/08/2023 18:49,14/08/2023 12:47,14/08/2023 12:50,14-Aug-23,RUDRAPUR,Books & General merchandise,307,,Ashley Yu,William Park,John Smith,61-90,Evening,5
6a0e808b-fd7b-4054-8095-675bda7e5482,Inbound,Returns,Missing,,,,14/08/2023 06:50,14/08/2023 06:51,14-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,4
93aadc20-9235-4e34-b28f-942804a80fc8,Inbound,Order Related,Order status enquiry,,,,14/08/2023 07:44,14/08/2023 07:50,14-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
9c98ac70-d36b-43cd-81dc-14abe0401fbb,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:30,14/08/2023 10:44,14-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
f70c6712-7ab5-4bf0-81f7-1d18d6160e6c,Outcall,Order Related,Priority delivery,No tnx,,,14/08/2023 09:21,14/08/2023 10:21,14-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
3d6c184d-482d-41f5-9623-c51897935e4a,Outcall,Returns,Return request,"Customer support requirement got to me minimum for an online shopping portal like Shopzilla. Very unfortunately, it's almost mandatory for Shopzilla to be in business, since they deliver wrong items over and over again!",,,14/08/2023 12:08,15/08/2023 08:57,15-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
d5c52074-1938-4744-a150-4f913892a62b,Inbound,Returns,Reverse Pickup Enquiry,Always ready to solve the query and understand problem thsnks,,,14/08/2023 12:06,14/08/2023 17:21,14-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
c8018300-2699-4f77-a894-f88c58e39a9c,Outcall,Feedback,UnProfessional Behaviour,To teach the delivery and pickup person manners to talk to a customer.,,,14/08/2023 12:06,14/08/2023 12:23,14-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
46031c88-faa3-4b12-8939-60c3774aa2ba,Inbound,Payments related,Online Payment Issues,,,,14/08/2023 16:15,14/08/2023 16:22,14-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
138ff2c9-1415-498a-98e0-92cfe66b9cd2,Outcall,Returns,Fraudulent User,,,,14/08/2023 17:38,14/08/2023 17:40,14-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
26d410e9-281c-414e-8177-7af11e65da4e,Outcall,Returns,Reverse Pickup Enquiry,Very nice work and perfect timing solve my problem,,,14/08/2023 17:59,14/08/2023 18:02,14-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
81062fa3-fe90-4760-b0ed-32ab2d37ec27,Inbound,Order Related,General Enquiry,,,,14/08/2023 19:25,14/08/2023 19:27,14-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5b6c8a49-bcc8-42e7-b38e-429dc49b449a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:29,15/08/2023 11:04,15-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
319657bc-bd5b-45b7-bc73-9647ad7473be,Inbound,Returns,Return request,,,,14/08/2023 22:47,15/08/2023 10:58,15-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
879f77f5-1cb3-4451-87ca-5a866bfa63ee,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:11,14/08/2023 23:21,14-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,1
e5b5e2d7-4b23-44df-bd61-5c9d75bb330c,Outcall,Order Related,Installation/demo,,,,14/08/2023 23:22,14/08/2023 23:24,14-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
f6805388-5960-476a-9373-5219e990d214,Inbound,Returns,Reverse Pickup Enquiry,Thnks,,,15/08/2023 00:02,15/08/2023 00:03,15-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
9c7ee33a-943e-47f2-962d-72170bc35cb2,Inbound,Returns,Reverse Pickup Enquiry,Arunima Thanks ,,,15/08/2023 10:52,15/08/2023 10:54,15-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
5bec7edc-bae8-4840-b3b3-4f2fb404a50e,Inbound,Returns,Service Centres Related,Very bad ,,,15/08/2023 11:02,15/08/2023 22:33,15-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
5bbecfbf-a111-4fbd-90e4-eac65a964c6b,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 13:29,15/08/2023 14:26,15-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
399e6ea1-c7b8-4995-83fe-44be8eee8690,Inbound,Returns,Return request,Good ,,,15/08/2023 14:08,15/08/2023 14:11,15-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
cdeb0539-6a6a-4e61-9482-e06e85a57d1a,Inbound,Returns,Return request,,,,15/08/2023 17:13,15/08/2023 17:15,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
37a8560c-c0d9-4ff9-88a8-fbac531ec276,Inbound,Offers & Cashback,Instant discount,,,,15/08/2023 18:43,15/08/2023 18:44,15-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
b5cb2c03-154d-469f-af83-97625f5291fd,Inbound,Cancellation,Not Needed,,7b5e2f49-0eb4-4279-919c-f63b9f53f0ed,05/08/2023 15:30,15/08/2023 09:48,15/08/2023 09:52,15-Aug-23,PALGHAR,Mobile,6999,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,2
650a16f0-a4ff-4b0a-a81c-db35bad59d4a,Outcall,Order Related,Installation/demo,,575cb4e4-8cb6-4419-a8c7-49da3e0e3201,09/08/2023 06:37,14/08/2023 17:36,14/08/2023 17:37,14-Aug-23,GAYA,Home Appliences,7999,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
1966fa7f-a0e4-4aa2-981f-d1ef6f7d77f2,Inbound,Order Related,Delayed,Customer care executive doesn't understand complaint,78adab91-77af-4356-9678-99815821772f,03/08/2023 12:00,13/08/2023 13:44,14/08/2023 17:31,14-Aug-23,MORADABAD,Mobile,19999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
44145f63-ce22-4f64-b755-b63c24f24b4a,Inbound,Returns,Return request,,806fe472-ddac-41a5-889a-1e9a0bcb135d,01/08/2023 19:03,14/08/2023 08:52,14/08/2023 08:53,14-Aug-23,MARKAPUR,Furniture,17203,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
f33dc91b-5741-4d5c-8792-c164da04dc6c,Inbound,Order Related,Delayed,,b7894484-3a95-4225-9665-df10f55f5b38,03/08/2023 20:32,14/08/2023 18:36,15/08/2023 09:54,15-Aug-23,JALANDHAR,Books & General merchandise,299,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
446041d6-9016-4724-8ed8-4ed432065491,Inbound,Feedback,UnProfessional Behaviour,,824fc162-057b-4d96-ad61-7f21b9f427a6,05/08/2023 13:08,15/08/2023 15:55,15/08/2023 15:59,15-Aug-23,SHERGARH,LifeStyle,343,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
b601d509-64ce-4e6b-aab8-8d87c418fe47,Inbound,Returns,Return request,,667d9031-606c-457e-95bd-44290b93948d,03/08/2023 21:18,15/08/2023 15:36,15/08/2023 18:09,15-Aug-23,BERHAMPUR,LifeStyle,479,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
57562b3e-d709-4d41-855d-373dc2222467,Inbound,Order Related,Installation/demo,,50f2b0d9-2e2b-4897-9e59-76ed28485057,19/11/2022 23:03,14/08/2023 00:09,14/08/2023 00:15,14-Aug-23,BEED,Electronics,1494,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
aa52713b-e951-4ac3-9514-29ba39584ed2,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 08:30,15/08/2023 08:47,15-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
44280209-d181-443a-a64c-32048ad671df,Outcall,Order Related,Invoice request,,,,14/08/2023 11:34,14/08/2023 12:43,14-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
c0fbd050-d1ee-43ef-9b62-256a2feb370a,Outcall,Returns,Return request,,,,14/08/2023 12:38,14/08/2023 12:42,14-Aug-23,,,,599,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b25830dc-0091-4fe8-9fd2-c151ea5d7716,Inbound,Returns,Return request,Good,,,15/08/2023 13:07,15/08/2023 13:11,15-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
56aa0b8b-ff49-4d5c-add9-5bad0cd1daed,Outcall,Order Related,Invoice request,,,,14/08/2023 17:48,15/08/2023 11:55,15-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
51e08681-74cf-4561-ac78-de2051def866,Inbound,Returns,Missing,Nice,,,14/08/2023 19:29,14/08/2023 19:31,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
018ea4d6-81ba-4aba-a3d1-e8dae3dcdae8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:46,15/08/2023 11:18,15-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cc663fc8-e6c5-4588-bf80-86e04e5fe543,Inbound,Product Queries,Product Specific Information,Heappy,,,15/08/2023 14:43,15/08/2023 14:50,15-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
57419ade-d6c3-4bcd-888a-6a5cf7f1a389,Inbound,Returns,Reverse Pickup Enquiry,Pls update the status/delays in return tracker,,,15/08/2023 19:21,15/08/2023 21:29,15-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
ecdc3ee6-31a0-4b80-9663-f0304bec1dc2,Inbound,Shopzilla Related,General Enquiry,Happy ,,,15/08/2023 20:11,15/08/2023 20:14,15-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ff08c98d-a548-4215-a5fa-3ac874eb1ab2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:29,15/08/2023 20:32,15-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
5ec48c1d-0659-4ef4-99e6-dd99091824d6,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 20:37,15/08/2023 20:39,15-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,4
f02fab24-2d16-4302-88d0-f24fdcafe4f3,Inbound,Refund Related,Refund Related Issues,,68883a0f-0490-4808-b40a-67d2fd56366f,28/07/2023 22:07,12/08/2023 18:41,14/08/2023 12:21,14-Aug-23,AHMEDABAD,Electronics,679,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
076d7ef9-fbbc-48aa-84f7-07dd3c24fd24,Email,Cancellation,Not Needed,,c7342854-8f6d-4cad-a298-cfb8c985ccb1,04/08/2023 19:01,14/08/2023 12:05,14/08/2023 12:09,14-Aug-23,PANCHKULA,Home Appliences,11999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
74e46a2e-5fb6-441d-98d6-eba259ecdf81,Email,Order Related,Delayed,,25a5361f-1c0f-46b8-9fbf-fc25dbbf7fac,03/08/2023 22:07,13/08/2023 08:40,15/08/2023 06:17,15-Aug-23,SAHARSA,Books & General merchandise,180,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
5abc8802-9e82-429b-ac08-d1f7ac00aec0,Inbound,Order Related,Order status enquiry,,7441d1dd-0bd6-486d-be8b-1cc0efdfbc1a,06/08/2023 05:07,14/08/2023 19:31,14/08/2023 19:33,14-Aug-23,BHADOHI,Furniture,3223,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
0a1731c9-5cc1-4fa2-8a13-92f40a071b34,Outcall,Returns,Return request,,f14d842e-090b-4c62-9f0a-df0cef035726,04/08/2023 16:34,14/08/2023 12:28,14/08/2023 12:32,14-Aug-23,PATNA,Electronics,949,448,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
5f830859-fab3-4764-a8ec-17bcfab13375,Inbound,Shopzilla Related,Shopzila Premium Related,,,,12/08/2023 10:26,14/08/2023 11:00,14-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
32f42ea3-15b9-4e59-9c5b-c1ffaec0394b,Inbound,Order Related,Delayed,Sudhar ki avashyakta hai,bddc411b-92e6-4976-868b-8b7256b7281f,01/08/2023 16:29,15/08/2023 15:34,15/08/2023 15:43,15-Aug-23,MEERUT,Home,185,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
a8a00b77-51d8-4ed3-baf5-81145a4d9d49,Inbound,Returns,Reverse Pickup Enquiry,,bef46454-f30b-4830-92d7-ed0f03f241ee,08/08/2023 21:16,13/08/2023 15:28,14/08/2023 08:13,14-Aug-23,JAIPUR,LifeStyle,259,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
7c17f180-34f1-4af4-906e-0f7bf6f839f5,Inbound,Returns,Fraudulent User,,297ca280-b119-41e6-a1a2-b00078889ef1,08/08/2023 06:34,13/08/2023 22:53,14/08/2023 02:33,14-Aug-23,TRIVANDRUM,Books & General merchandise,155,,Michele Kramer,William Park,John Smith,61-90,Evening,5
5beba14d-54d9-4452-8465-0466eb8992b6,Outcall,Order Related,Delayed,,,,14/08/2023 09:49,14/08/2023 09:51,14-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
e0d5c015-e9cc-4a34-b9e4-fbf10c9e530f,Inbound,Order Related,Order status enquiry,,,,14/08/2023 11:34,14/08/2023 12:04,14-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,5
d4a3f47d-5766-4aa3-b6a9-0a156304e4d0,Inbound,Returns,Fraudulent User,,,,14/08/2023 13:29,14/08/2023 13:34,14-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
3316f3dd-0bfe-4a77-86eb-d24ef0a832ae,Inbound,Order Related,Installation/demo,,,,14/08/2023 13:28,14/08/2023 21:58,14-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,2
49ce8d22-9031-4be7-b50f-0bd8aa04affe,Inbound,Returns,Return request,,,,14/08/2023 18:24,14/08/2023 18:38,14-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
cd6acb3f-7e66-4d92-b56a-4750c91ae865,Inbound,Returns,Reverse Pickup Enquiry,All good ,,,14/08/2023 18:48,14/08/2023 20:21,14-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
3e7a4bb1-29ab-4118-bda3-b13b11762655,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 17:47,15/08/2023 17:50,15-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
daf1eea8-b53e-4965-9e30-a3cc019bd7e9,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:36,15/08/2023 09:42,15-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
e12effdf-5a18-47c8-8e40-4f5a27445019,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 09:49,15/08/2023 09:57,15-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
de0a9dca-1349-48c8-b674-c152cd510fc7,Inbound,Returns,Fraudulent User,,,,15/08/2023 12:08,15/08/2023 12:13,15-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
c0e35928-c09e-4325-86e4-e6b7ff3cc8a7,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,15/08/2023 13:58,15/08/2023 14:06,15-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
48f351a3-a029-4d46-9f11-3f616e43c9e8,Email,Refund Related,Refund Enquiry, No,,,15/08/2023 19:08,15/08/2023 19:09,15-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
38d4b714-a694-4484-a767-86c614c47699,Email,Returns,Reverse Pickup Enquiry,,3c0cea03-1b2e-424e-9b18-09e367552bec,08/07/2023 20:20,15/08/2023 17:40,15/08/2023 18:30,15-Aug-23,UDAIPUR,Electronics,1299,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
82218897-3c59-4f5b-9373-86f32f765e62,Inbound,Order Related,Delayed,,0e071b6c-c449-45c3-bb45-1c96ff19e824,05/08/2023 07:16,14/08/2023 19:03,14/08/2023 19:22,14-Aug-23,BALLIA,Electronics,1499,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
994cb657-3a8a-43e7-92bd-d7538a41605a,Email,Order Related,Delayed,,a59325dd-e6ff-4c74-b0cf-87960461abf0,04/08/2023 11:01,14/08/2023 12:41,14/08/2023 12:50,14-Aug-23,HYDERABAD,Home,1163,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
1082be63-1855-432a-a614-82bbc0c3ce8b,Inbound,Order Related,Delayed,She was good for supporting ,24706115-8a20-4d67-aaee-64c6654a037f,02/08/2023 16:55,14/08/2023 09:55,14/08/2023 10:00,14-Aug-23,DARBHANGA,Home,899,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8fa310d7-237d-41e8-bdac-4fe8e8d8ef10,Outcall,Order Related,Order status enquiry,,3eb09615-d40e-4c3a-b957-4dc38167df6a,06/08/2023 13:34,14/08/2023 16:55,14/08/2023 22:43,14-Aug-23,MUMBAI,Mobile,13999,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
75be6a2d-6328-4b7c-9ea4-f131a070a738,Inbound,Product Queries,Product Specific Information,My 26 rupees not refund till date,,,14/08/2023 17:44,15/08/2023 12:01,15-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
b80112ba-3adc-4e15-85d4-9c6b4d149c48,Inbound,Returns,Reverse Pickup Enquiry,,a51e00f2-2651-4720-8fb2-d3303a51e835,15/07/2023 15:38,14/08/2023 15:43,14/08/2023 15:46,14-Aug-23,LUCKNOW,Electronics,2799,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
47fe11f3-a6de-4cfb-afbc-b6d1503db334,Inbound,Returns,Wrong,It's taking too much time to resolve the problem so please reduce the time for resolving the problem ,cbe0e6ca-99b9-43b2-99fd-e412cea7f9b1,07/08/2023 16:26,15/08/2023 18:11,15/08/2023 18:51,15-Aug-23,LUCKNOW,LifeStyle,824,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
20c7c732-455b-415e-ad8a-1011d7d411bc,Inbound,Order Related,Invoice request,,,,14/08/2023 11:45,14/08/2023 11:48,14-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
292c643d-290e-45e4-82ee-66eab4a0778e,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:51,14/08/2023 12:17,14-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7eac3d03-c91e-4fd8-8440-71fabef489a0,Inbound,Order Related,Delayed,Overall good,,,14/08/2023 13:00,14/08/2023 13:05,14-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
2da790a3-c6e3-4a25-91a5-50dbaa43f2ef,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:22,14/08/2023 13:25,14-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
99d49c7f-3188-4b2f-93de-c59ea3945261,Inbound,Returns,Reverse Pickup Enquiry,Return police,,,14/08/2023 14:20,14/08/2023 14:52,14-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
639a913c-3eed-469c-aab4-b016de690669,Inbound,Order Related,Invoice request,,,,14/08/2023 14:51,14/08/2023 14:53,14-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,4
aa695adb-7da0-43e3-be50-9833009e2387,Inbound,Returns,Missing,,,,14/08/2023 17:29,14/08/2023 20:56,14-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,3
505e98d4-ac32-4012-8a87-c5cd88bbdaa6,Outcall,Returns,Reverse Pickup Enquiry,"Shopzilla is the worst thing thats happening right now , The refunds or returns are very easy with SuperBuy but i dont know why its really difficult with Shopzilla they ask for proofs, even when we share proofs also they are not willing to accept for the refund process. I already told them that i bought the same product but they are going on intiating the replacement process not refund process. worst thing is that i have opted for Shopzilla pay later recently and regretting it i will have to cancel it soon. And further on i willnot use Shopzilla to place orders. The worst deluvery time estimations and worst refund policies. I should have bought it from Shopzilla if there is any problem they will initiate the refund immediately.The routers seal was opened and there are scartches on the router and Shopzilla is dening the refund for me i dont understand why. they are saying we will do a replacement. see i have already bought the same product from same seller its good now. so now if you send a replacement for the old product what will i do having 2 same products . I still regret buying it from you guys its really a difficult task #??????????????not going to recommend it to any of my frnds sorry#??????????????",,,14/08/2023 18:37,14/08/2023 18:41,14-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
3227ba63-d574-4e59-91ea-73a0d7bfed6b,Outcall,Returns,Fraudulent User,Very good ,,,14/08/2023 19:20,14/08/2023 19:23,14-Aug-23,,,,462,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
2f699688-8023-49af-8425-501c07b4c58e,Inbound,Cancellation,Not Needed,,,,14/08/2023 21:52,14/08/2023 21:54,14-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
f7a8b321-fcd9-4286-b4a5-4cbfa357ddfb,Inbound,Order Related,Priority delivery,,,,15/08/2023 07:38,15/08/2023 07:39,15-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
d91dccd6-9ec8-43f4-a4ab-1a7bb68212c7,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:08,15/08/2023 09:53,15-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
42ae4c25-57e3-49b4-8144-671289653c3f,Inbound,Returns,Reverse Pickup Enquiry,Good costumer support services ????,,,15/08/2023 10:55,15/08/2023 11:01,15-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
66f0a28e-9f34-4d33-9849-13814666633f,Inbound,Cancellation,Not Needed,,,,15/08/2023 11:51,15/08/2023 11:54,15-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
de0c5ea0-0d6a-4549-8196-2931528ae9eb,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:02,15/08/2023 17:09,15-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
904b1fab-2250-45eb-a322-8f1755e38e6a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:12,15/08/2023 19:26,15-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
dc86f9e3-225a-461e-aa80-7e4355d78316,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 18:04,15/08/2023 18:13,15-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
db68c200-7c1d-4dce-9e5c-cf2b3b3c3fcb,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:08,15/08/2023 18:09,15-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
ba9d7506-1f4e-4305-bd3f-4348d80e8231,Inbound,Cancellation,Return cancellation,,,,15/08/2023 21:20,15/08/2023 21:33,15-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
13134e1c-a48e-41b5-8da1-f14ceba08fb5,Inbound,Returns,Reverse Pickup Enquiry,?????,57d6fadf-3a9a-4de3-8776-fb910d3fa687,24/07/2023 19:48,14/08/2023 08:13,14/08/2023 08:16,14-Aug-23,FAIZABAD,Books & General merchandise,541,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
1fd82e41-dafb-4e3c-8bc8-9603d6dfa36f,Inbound,Returns,Reverse Pickup Enquiry,,800cdf51-3385-45b5-92d2-0d936544edb7,31/07/2023 20:57,13/08/2023 18:34,15/08/2023 19:28,15-Aug-23,NASHIK,LifeStyle,649,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
85ec454f-ecdc-4bd1-940d-f531651d6b9a,Inbound,Returns,Wrong,,5402fc6a-0baf-4bc5-886a-0936ea2cd43d,08/08/2023 08:22,15/08/2023 12:34,15/08/2023 12:34,15-Aug-23,FAIZABAD,LifeStyle,652,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
31b0bab5-8aca-4a6d-8d2f-fd8ffc86e1d5,Inbound,Cancellation,Not Needed,I wanted to cancel an order which was not yet dispatched or shipped. I was not able to do so.,,,14/08/2023 09:47,14/08/2023 09:51,14-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
f15cfaa3-72e8-4b58-8413-afd532078327,Inbound,Order Related,Delayed,Good person ,,,14/08/2023 11:36,14/08/2023 11:56,14-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
c846c1cb-33dc-43a6-9f23-ba6061dcba40,Inbound,Returns,Service Centres Related,,,,14/08/2023 12:40,14/08/2023 12:46,14-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,4
00f1c44a-52f5-4b1e-9945-a08a8978ff62,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:34,15/08/2023 16:52,15-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8d339819-3e53-4915-afba-e0bf7f4c5696,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:04,14/08/2023 14:07,14-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
363a316b-fe21-40e9-9a74-09200673142d,Inbound,Order Related,Delayed,,,,15/08/2023 07:25,15/08/2023 07:45,15-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
b2c6ca88-c53f-459e-ac8a-ac118f27557f,Inbound,Order Related,Delayed,,,,14/08/2023 19:02,15/08/2023 10:52,15-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,1
db03f2d1-f6e8-4505-97fb-c0d45ec9645f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 05:06,15/08/2023 11:47,15-Aug-23,,,,,Laurie Wilson,Nathan Patel,Michael Lee,>90,Night,5
946f6412-e140-4c7d-9ec8-76716f6cb2df,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:14,15/08/2023 08:15,15-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
cfaff1a7-cd09-4c00-b9f2-08d540d19595,Inbound,Returns,Wrong,,,,15/08/2023 10:09,15/08/2023 10:13,15-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
54da7b63-0a2a-497c-aabb-4f3ed8b5422a,Inbound,Returns,Return request,The seller should be strongly advised to deliver the parcel as ordered by the customer.,,,15/08/2023 10:48,15/08/2023 10:54,15-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fc2b14a9-26f7-4b61-81cd-75dc0f1b74f1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:22,15/08/2023 13:01,15-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
7292aa61-c621-4aec-bc94-c43817be6500,Inbound,Order Related,Order status enquiry,,,,15/08/2023 13:17,15/08/2023 13:18,15-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
9108cab1-f7d0-4ce7-b867-ef3ed320b6a8,Inbound,Returns,Reverse Pickup Enquiry,Very good ????,,,15/08/2023 14:59,15/08/2023 15:06,15-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
b96d5ff2-59a7-4bb7-a5ff-4ccfb0322423,Inbound,Returns,Reverse Pickup Enquiry,Bahut accha   karke thanks support ke liye,,,15/08/2023 16:03,15/08/2023 16:08,15-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
b4a0667c-ed24-439f-9283-c091df5808ac,Outcall,Returns,Wrong,,,,15/08/2023 18:26,15/08/2023 20:00,15-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
46b4139b-68a3-4603-a1ac-ca9e79b1151e,Inbound,Feedback,UnProfessional Behaviour,Very good ??,,,15/08/2023 18:56,15/08/2023 18:57,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
060ffb17-5345-41e2-8da1-6a5e3cc012e4,Inbound,Order Related,Order status enquiry,,,,15/08/2023 21:24,15/08/2023 21:26,15-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
852d2156-dc0e-401d-93d1-4fd04a75442f,Inbound,Order Related,Delayed,,241e20df-1027-4e8b-9a0a-ddfbf9c09c2d,09/08/2023 01:10,14/08/2023 15:51,14/08/2023 15:55,14-Aug-23,AMRITSAR,Mobile,23999,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
67938193-cb50-46cb-8e81-9eb29abf5c0a,Inbound,Returns,Return request,,dbec324f-f8f7-42e4-a465-fbb80b99785a,09/08/2023 02:55,15/08/2023 12:49,15/08/2023 15:12,15-Aug-23,BURDWAN,Electronics,5499,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
c382e1fe-db19-42b2-bd6a-ff8b4b4e5100,Inbound,Cancellation,Not Needed,,d4c768f1-0b1e-487d-9b6d-7bcab48d8ff6,05/08/2023 22:28,15/08/2023 13:52,15/08/2023 13:53,15-Aug-23,HYDERABAD,LifeStyle,402,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
790a7aa7-be24-496e-b7c0-f6c55d537a87,Outcall,Returns,Return request,Thanks for support Shopzilla Customer executive. ,094ba081-4f93-40bc-b2f9-be95fca570fa,02/08/2023 11:43,15/08/2023 17:10,15/08/2023 17:15,15-Aug-23,KHARIAR,Electronics,999,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
99404533-a4b6-47c7-a80c-d9220a763ba1,Outcall,Returns,Return request,,67a88bed-484c-4c0c-82e8-c164b9294ab9,11/08/2023 04:09,14/08/2023 11:28,14/08/2023 11:34,14-Aug-23,BANGALORE,Electronics,899,873,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
2f78f29f-e5e5-457c-be3c-30ec75cd0ff7,Inbound,Order Related,Priority delivery,,3267adbb-0adc-40b5-b5a5-bb1eda6c1c05,09/08/2023 23:20,15/08/2023 13:21,15/08/2023 14:27,15-Aug-23,Kalyan,Mobile,31999,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
bf56b759-aadc-4c8a-8afe-77006154b1b6,Inbound,Returns,Fraudulent User,Excellent customer care service ,e79b1dbc-e3ef-4526-a705-6a93ba74bd7f,08/08/2023 16:01,13/08/2023 15:54,14/08/2023 07:13,14-Aug-23,UDAIPURWATI,LifeStyle,2999,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
1b4e4527-3583-42b4-bd7a-dd928c76f254,Inbound,Returns,Reverse Pickup Enquiry,Customer survive support is very helpful for me.,,,14/08/2023 07:56,14/08/2023 08:00,14-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
8838bcac-c657-4d21-8aa0-17b33f420f2e,Inbound,Returns,Missing,Good ,,,14/08/2023 11:58,14/08/2023 16:45,14-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
e4d118c5-6216-4658-924f-cd90e6c07f5a,Inbound,Returns,Return request,,,,14/08/2023 12:53,14/08/2023 12:56,14-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
3c3e8ccd-4db0-4629-938a-59d2485e0dcb,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 16:00,14/08/2023 16:03,14-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
d7d27f04-7ed0-427c-b9ce-6a645bd55d58,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:55,14/08/2023 18:56,14-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9dc740c3-b518-4ae8-9252-0e94cf9699d8,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:28,15/08/2023 14:08,15-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9436570c-4ff6-4570-beac-e8986b1be613,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:06,15/08/2023 18:48,15-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
87339921-2d53-4638-9997-c1f14c098f3a,Inbound,Order Related,General Enquiry,,,,15/08/2023 08:06,15/08/2023 08:07,15-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
435818e7-69b3-4101-8ab2-f233b7348490,Inbound,Order Related,Order status enquiry,Good,,,15/08/2023 10:15,15/08/2023 10:16,15-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
4976f4c3-120d-4e62-876c-45ac0d55d847,Inbound,Returns,Reverse Pickup Enquiry,Good person ,,,15/08/2023 11:09,15/08/2023 11:10,15-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
8ac2b53e-f744-4b8f-a699-8e8dca1e6aa8,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,15/08/2023 17:34,15/08/2023 17:48,15-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
4b9d3887-a105-4082-b5d9-bf718901252b,Inbound,Order Related,Installation/demo,,,,15/08/2023 18:18,15/08/2023 22:55,15-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,4
75dddc3a-eba4-42d1-97de-5f76f85c36df,Inbound,Returns,Return request,Great Communication Skills very obedient ,,,15/08/2023 21:17,15/08/2023 21:19,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
e4ba17d2-b4fc-4519-a6e8-610f6eba2335,Inbound,Order Related,Delayed,,2580f72e-b349-4317-ac3a-f81b3356f7f4,01/08/2023 14:26,15/08/2023 13:44,15/08/2023 13:52,15-Aug-23,INDORE,Home,199,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
05a284e4-7081-4a4a-ab52-69f27c8a10a0,Inbound,Returns,Exchange / Replacement,Online chat should be available for customer support.,b2c64a94-3fe6-4d04-84fe-43ba4a1cdedb,08/08/2023 22:42,15/08/2023 15:09,15/08/2023 15:10,15-Aug-23,GHAZIABAD,Mobile,11999,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
dd88d982-519c-4074-b1df-a2b7d9f89bf5,Inbound,Order Related,Delayed,Thanks for customer care support ,14cfe37d-d71b-402c-b80d-93f7b719cf5c,08/08/2023 09:25,14/08/2023 12:37,14/08/2023 12:37,14-Aug-23,AHMEDABAD,Electronics,17299,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
143f5139-a5d9-46e6-b228-5d7aed97e699,Inbound,Returns,Missing,,b98cb62a-1fb1-4d2f-ad4f-e7ff4d7bea55,01/08/2023 23:13,14/08/2023 16:19,14/08/2023 16:26,14-Aug-23,PHAGWARA,Electronics,1499,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
765d8d7e-bcef-4b59-b709-8f411f78cb22,Inbound,Returns,Return request,Bery friendly ,3e2a83fb-3426-41cc-b1bb-526f206b31c3,01/08/2023 13:25,14/08/2023 10:00,14/08/2023 10:02,14-Aug-23,MANENDRAGARH,Electronics,2499,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
dfc084c6-2d2e-4223-ab6f-56b1be7bc6ff,Outcall,Order Related,Order status enquiry,Good,e7b62289-b8d4-480f-b7d3-2669e82a358d,10/08/2023 20:40,15/08/2023 18:50,15/08/2023 18:52,15-Aug-23,MORADABAD,LifeStyle,399,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
15a4fc8c-aff3-4991-92a7-31f6195e8255,Inbound,Feedback,UnProfessional Behaviour,Thank you ??,9d3f92e4-2f3f-4009-874b-c65b89548123,08/08/2023 22:30,14/08/2023 14:26,14/08/2023 14:28,14-Aug-23,MAUGANJ,Books & General merchandise,300,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
2d863bad-6e16-4a51-8bcc-05b7c46d94e3,Inbound,Returns,Reverse Pickup Enquiry,,dc595838-ba5f-4402-a1c9-930b5f80f688,08/08/2023 04:42,13/08/2023 13:35,14/08/2023 11:31,14-Aug-23,NAWADA,LifeStyle,320,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8dbc4c7e-5c13-4cd6-bf89-fb55509410d6,Inbound,Returns,Reverse Pickup Enquiry,,d0039c2c-c5f2-4eb9-bd8e-a9ad9b94cbc2,07/08/2023 22:27,13/08/2023 17:49,14/08/2023 22:19,14-Aug-23,MYSORE,LifeStyle,251,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
f908658d-22ea-48f7-ae64-65f11c958f56,Email,Refund Related,Refund Enquiry,,,,14/08/2023 09:52,14/08/2023 09:53,14-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
54bcae72-ff65-48c1-8768-07af4e82be96,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 10:29,14/08/2023 10:30,14-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
4805579e-9668-49c7-99c4-91db3d512bdd,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:10,14/08/2023 11:12,14-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
3330a2fc-b56b-4322-aae3-9503f303bea4,Inbound,Offers & Cashback,Other Cashback,Increase   customer care executives,,,14/08/2023 14:00,14/08/2023 19:02,14-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
fe2ed97c-5ba8-4912-937c-92a98e2a848e,Outcall,Returns,Reverse Pickup Enquiry,  achchhe se bat  ,,,14/08/2023 15:24,14/08/2023 15:56,14-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
40f4941a-0310-4e07-ae69-bfbeb58a89a8,Inbound,Returns,Return request,,,,14/08/2023 17:08,15/08/2023 15:18,15-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
4a9edd7c-5ee9-4fef-ac43-26efb5b00226,Inbound,Returns,Reverse Pickup Enquiry,"I will be happy if you check the products well in advance and deliver them,and after delivery time I hope it delivery boy's behavior will be good, thank you ",,,15/08/2023 10:02,15/08/2023 10:07,15-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
851e8589-5364-46f3-9a65-a00441554c6f,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 13:00,15/08/2023 13:02,15-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
0ff78ecb-38c7-4aae-86c2-4ce192e58492,Inbound,Returns,Return request,Improve delivery care n services,,,15/08/2023 16:36,15/08/2023 16:37,15-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
f9d958b2-c68e-43b7-bdce-106376bd9a4d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:44,15/08/2023 20:43,15-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
ba5dba66-d114-4d76-a24c-1242a2e0f01f,Inbound,Cancellation,Not Needed,,3d48d356-cea0-4639-8cf5-8c84b71b5a91,07/08/2023 22:22,14/08/2023 08:21,14/08/2023 08:22,14-Aug-23,OSMANABAD,Mobile,8499,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f5517a39-9f46-43b7-a71b-2181f693c7ac,Inbound,Order Related,Delayed,,9b1dc589-3c53-4c09-9d74-2ec32067ed3f,08/08/2023 17:52,14/08/2023 08:31,14/08/2023 12:52,14-Aug-23,AHMEDABAD,Mobile,6499,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a917bb3e-dbf5-4cd6-a358-8370baf6e613,Inbound,Returns,Service Centres Related,,8a5a6214-7645-44b8-b5c5-f5ed89c4ef1c,08/08/2023 11:35,14/08/2023 12:46,14/08/2023 22:29,14-Aug-23,NEW DELHI,Electronics,1174,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
960ca86f-7049-409c-a5a4-cba597f0588e,Inbound,Order Related,Delayed,Poor Shopzilla service and logistics is also not good.Avoid shopping on Shopzilla as much as possible.,61374ea2-803a-454c-a4d4-a75160e97e36,07/08/2023 13:16,14/08/2023 16:39,14/08/2023 16:46,14-Aug-23,MAVAL,Books & General merchandise,510,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
ae8add7a-f01a-4fe9-a8c2-4db154e18e0e,Inbound,Returns,Fraudulent User,,a9333e70-1120-4a5b-b402-8346993c85fa,08/08/2023 21:49,14/08/2023 23:41,14/08/2023 23:46,14-Aug-23,HYDERABAD,Home Appliences,1499,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
2a95685d-d403-4c09-8265-f18eb673c5c8,Inbound,Returns,Reverse Pickup Enquiry,Improve the site for refund directly ,41b149b8-b45a-432c-a109-f8dd0fb14f2a,08/08/2023 18:15,14/08/2023 14:24,14/08/2023 23:43,14-Aug-23,JABALPUR,LifeStyle,377,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c5e77d65-3cfc-414b-9d78-248a10954d29,Inbound,Order Related,Delayed,,725e506f-216b-4722-bf71-a810dbc6a5de,06/08/2023 13:33,15/08/2023 08:54,15/08/2023 08:55,15-Aug-23,LUCKNOW,Electronics,999,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,4
4abb35f6-921c-4c73-8473-c5f64be1f61e,Inbound,Returns,Reverse Pickup Enquiry,You cheat me ,5070b023-092f-4d59-a455-66986ddb0b78,15/07/2023 06:32,13/08/2023 22:40,14/08/2023 14:49,14-Aug-23,BAREILLY,LifeStyle,695,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
e0e72d65-c9db-461d-b820-ac6e14134ba9,Inbound,Order Related,Delayed,,,,14/08/2023 13:26,14/08/2023 13:54,14-Aug-23,,,,,John Thompson,Mia Patel,John Smith,>90,Morning,5
7b9fbeb7-8480-4f0d-a0f9-35db330528d3,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:22,14/08/2023 14:23,14-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
5fa11518-c7be-44f8-acde-61f7f3b9607f,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:10,14/08/2023 17:20,14-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
06c35b44-e1d0-4815-852b-13939fcbf5b6,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,14/08/2023 18:21,14/08/2023 18:23,14-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
5a27935d-3cba-416b-9d79-db12cac6b0b8,Inbound,Order Related,Delayed,Very good service,,,14/08/2023 19:09,14/08/2023 19:11,14-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
8a307d4e-e814-473b-95da-0f71f3ca7dd3,Inbound,Order Related,Order status enquiry,,,,14/08/2023 19:22,14/08/2023 19:49,14-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
283d8e5e-6e52-49a8-ae49-0c82d55df215,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 00:40,15/08/2023 00:58,15-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
5ddab731-decd-4549-9410-e0361b0cbbed,Inbound,Returns,Return request,Please remove those third-party sellers which are selling wrong products on Shopzilla.,,,15/08/2023 08:39,15/08/2023 08:48,15-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
0db71c2e-78c5-4376-90c8-c57bc173bca8,Inbound,Returns,Return request,For non return products - Add one option for incorrect product delivery as it will safeguard customer interests as well as sellers cannot escape by sending anything under no return policy.,,,15/08/2023 09:12,15/08/2023 09:15,15-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
04b5632e-d370-41c8-be3e-d116f526bb89,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:26,15/08/2023 10:28,15-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
c0d43218-8ac7-4e49-8f01-99eea5893762,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:44,15/08/2023 10:47,15-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
8ec63a9a-b380-4b1e-9c03-02a860f3c594,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:37,15/08/2023 11:39,15-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
8232f02e-d216-44c6-82ca-0744ab7cc7e5,Inbound,Order Related,Delayed,,,,15/08/2023 13:11,15/08/2023 13:14,15-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
c445b78c-e6cf-470b-9447-5aa67057a04b,Outcall,Product Queries,Product Specific Information,Good exilent ,,,15/08/2023 13:16,15/08/2023 13:22,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
aab45dee-16d6-4d84-be2c-655f51a8d4cc,Inbound,Payments related,PayLater related,Best Service ,,,15/08/2023 13:44,15/08/2023 14:29,15-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
c3f485f9-f052-4dcf-b9e5-b5816115ce07,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 16:34,15/08/2023 16:37,15-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
37f9e6e2-56a8-40c7-9940-37d15fdb18f6,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 17:01,15/08/2023 17:03,15-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
a3d6baf2-fef7-48e3-9829-6123b705ed6d,Inbound,Returns,Wrong,He is a good problem solver,,,15/08/2023 17:11,15/08/2023 17:11,15-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
0adb2344-be15-4ac6-9c21-4848b5100b78,Inbound,Cancellation,Not Needed,Time pass   hai,afcc881d-313d-4c62-bcf1-30f18c5f70ef,01/08/2023 12:35,14/08/2023 11:43,14/08/2023 14:13,14-Aug-23,PATNA,LifeStyle,344,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
b0475899-d46e-4099-ba09-7e78f350f894,Email,Returns,Wrong,Don't take too much time for solving the costume problems I order the product that boat  Bluetooth speaker but i got different  brand . On the box there is noo model number or IMEI number. Soo how can i keep ,ba3b63d4-cb89-416a-9859-030104fbb7aa,04/08/2023 08:30,14/08/2023 09:59,14/08/2023 10:00,14-Aug-23,HYDERABAD,Electronics,1999,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
de652d42-d84f-4929-af07-0662db998517,Inbound,Returns,Return request,Take action on your seller ,c2a21a55-1077-42a5-a5cc-7fa3547f2686,07/08/2023 22:53,12/08/2023 09:18,14/08/2023 08:07,14-Aug-23,KOTA,LifeStyle,726,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
8bb4c2cf-92a1-4501-b312-4d56b6b455a3,Outcall,Returns,Fraudulent User,,2182a4c3-5ccc-45c7-95bb-00d3dbc1e133,10/08/2023 09:21,14/08/2023 11:53,14/08/2023 14:01,14-Aug-23,AURANGABAD,Books & General merchandise,112,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,3
cb2027ef-1987-4640-9fb1-b8860e4a7f2f,Inbound,Returns,Reverse Pickup Enquiry,Clarity and  on No return policy products.Part return of ssmall parts of products may be permitted.,6f2925f9-a181-45c6-bc9b-c903c8bcbe31,08/08/2023 17:41,12/08/2023 17:05,15/08/2023 08:43,15-Aug-23,CHANDIGARH,LifeStyle,310,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
9c8f0264-12f0-4d47-b454-2cee400c4284,Outcall,Returns,Return request,,958c9589-8a66-4eda-9f99-08ceef521a41,06/08/2023 11:43,14/08/2023 06:22,14/08/2023 06:26,14-Aug-23,BOLANGIR,LifeStyle,499,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
443e4513-e73f-4b81-a867-577aec41698d,Inbound,Returns,Service Centres Related,,c4767506-7cf7-41e3-bda5-1ad742e18984,02/07/2023 19:04,13/08/2023 09:35,14/08/2023 08:14,14-Aug-23,CUTTACK,Books & General merchandise,5399,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
d073f8ee-ba09-4f54-b6bf-025b4684970f,Inbound,Returns,Return request,I am so happy for customer,b00ec52b-8740-4b2c-b120-4454200069a5,12/08/2023 19:28,14/08/2023 08:20,14/08/2023 08:25,14-Aug-23,MEDINIPUR,LifeStyle,854,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
f2e67721-66fb-466d-ba49-76960d9f898d,Inbound,Order Related,Order status enquiry,Thanku sir chat with me,3d1db100-2e51-4a83-a7f7-34f5d5b62da0,08/08/2023 16:13,13/08/2023 21:00,14/08/2023 06:33,14-Aug-23,HADGAON,Home,1817,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
438416c8-6483-491b-af25-245f62e8d16d,Inbound,Order Related,Installation/demo,Thanks for the help ,,,14/08/2023 01:40,14/08/2023 01:43,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
2b78a66a-ea47-44e6-a357-48d4d4ab59db,Inbound,Returns,Fraudulent User,,,,15/08/2023 08:34,15/08/2023 08:40,15-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
02664f33-c90e-4f06-8008-fc97e69f0b2d,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 11:38,14/08/2023 15:20,14-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
3b96e7e7-3ba1-4cea-a5a6-c78565a50485,Inbound,Returns,Service Centres Related,,,,14/08/2023 11:52,14/08/2023 11:55,14-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e7862cc6-44cc-4a1a-9aea-6e3680bdfc52,Inbound,Order Related,Installation/demo,Thanks for understand and helping,,,14/08/2023 15:09,14/08/2023 20:21,14-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
3341562d-3547-44e1-bf79-230a28d8e512,Inbound,Returns,Reverse Pickup Enquiry,Work on quality of product ,,,14/08/2023 16:35,14/08/2023 16:36,14-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
26fb918d-cd5c-4714-8d70-d46537fe8e59,Inbound,Returns,Return request,Good ,,,14/08/2023 17:23,14/08/2023 17:23,14-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
8ed104bf-a917-45b6-b995-5a6d1f07999c,Inbound,Returns,Missing,,,,14/08/2023 20:02,14/08/2023 20:05,14-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
070ea2f2-f355-4dcb-a7fd-5782811285e7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:07,14/08/2023 20:08,14-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
281a116b-8a6f-4d79-ac9a-9e7c76a2f401,Inbound,Feedback,UnProfessional Behaviour,Make easy to reach customer care center,,,15/08/2023 09:52,15/08/2023 09:53,15-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
4951f563-4853-4139-b761-32b1df75aa4d,Inbound,Returns,Reverse Pickup Enquiry,My last soping in Shopzilla good bay sorry,,,15/08/2023 18:43,15/08/2023 19:34,15-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
7eb275de-ddc6-47ce-8d5b-71aeab81820c,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:42,15/08/2023 19:29,15-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,1
74c6f8a2-0dee-492b-8cb4-bc514a8aa473,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:49,15/08/2023 13:46,15-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
05f5a0eb-34cd-4170-ab15-203e2a6c5013,Outcall,Returns,Return request,,,,15/08/2023 14:06,15/08/2023 14:07,15-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
5e2458d9-21e1-4af6-9818-8570f207385b,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 20:07,15/08/2023 21:15,15-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
daa57604-6407-497a-919b-a2af365f8927,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:08,15/08/2023 21:09,15-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
bcb19f35-bae4-4b11-9592-b98810f03f39,Inbound,Returns,Wrong,,,,15/08/2023 21:49,15/08/2023 21:50,15-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
0c592bb9-e37e-445e-82a1-93ebcfcc7bef,Inbound,Shopzilla Related,General Enquiry,Good,,,14/08/2023 09:18,14/08/2023 09:19,14-Aug-23,,,,,Jeffrey Miller,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
27c6953f-2966-4357-9b22-ea79dc5e65eb,Email,Order Related,Delayed,,a0abdf1f-3707-4760-ba8d-94774250648b,06/08/2023 13:17,13/08/2023 23:10,14/08/2023 10:42,14-Aug-23,HYDERABAD,LifeStyle,1562,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
a802ee0f-78be-4b27-a2ff-f2ce3347a431,Email,Order Related,Delayed,,8d2b2820-7596-4b3d-a423-b16271bde7f4,07/08/2023 22:59,15/08/2023 11:14,15/08/2023 11:26,15-Aug-23,AGRA,LifeStyle,270,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,2
5299a1a1-0265-4d89-8d30-4bc152bace6b,Inbound,Order Related,Delayed,,806089cf-e449-449f-82ef-83b72d3940c5,30/07/2023 22:42,15/08/2023 17:26,15/08/2023 17:34,15-Aug-23,DEHRADUN,Electronics,799,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
289cc6e3-f1de-49f8-a1fe-e98fe373627c,Outcall,Returns,Return request,Very thankful ,3f872749-2ee4-404e-85db-20209fe7319f,04/08/2023 08:24,15/08/2023 10:42,15/08/2023 10:47,15-Aug-23,GWALIOR,Electronics,999,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
264cd38f-01fa-47dd-b7ee-3033502be1a4,Inbound,Refund Related,Refund Related Issues,,70b3fe87-ff79-4074-8d6c-3787cbc8f58a,24/07/2023 23:00,13/08/2023 23:40,14/08/2023 20:31,14-Aug-23,KASGANJ,Mobile,17739,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
9752b732-cd09-403f-a8c9-dfb701e102fb,Inbound,Returns,Reverse Pickup Enquiry,,d6eb3bea-ccf6-41d1-ae3e-f7f9f68d9175,25/07/2023 15:17,14/08/2023 00:55,14/08/2023 00:56,14-Aug-23,LUCKNOW,Home,749,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
b89f7517-437c-4107-85a8-507c4f696663,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 07:49,14/08/2023 07:51,14-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
570964c2-cca6-4000-908b-19a11e5c71a1,Inbound,Returns,Return request,,,,14/08/2023 10:34,14/08/2023 10:39,14-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
4114bdc0-0e4c-4bea-b2ff-8d2c4ca1cb24,Outcall,Refund Related,Refund Enquiry,,,,14/08/2023 18:26,15/08/2023 18:36,15-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
7a3993cf-f51c-4f84-a9d0-2ab8300ae090,Inbound,Product Queries,Product Specific Information,Please resolve my issue fast,,,14/08/2023 14:35,14/08/2023 14:37,14-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
aef5655c-df1b-400d-ab48-10d6865fc9aa,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:51,14/08/2023 16:36,14-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,1
0204c781-66f4-47ef-8263-faf9cf4b9518,Outcall,Order Related,Delayed,OK,,,14/08/2023 16:54,14/08/2023 16:55,14-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
9cc399ab-cf62-4507-9186-d92d1dfd46b5,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 17:46,14/08/2023 18:24,14-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
ba1f51a2-acaf-4b16-8d52-fff46e9061e6,Inbound,Returns,Wrong,Good behaviour,,,14/08/2023 19:21,14/08/2023 19:24,14-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,4
59c9e443-d44e-476b-8239-ac987d4a82dc,Inbound,Returns,Fraudulent User,,,,14/08/2023 21:32,14/08/2023 21:36,14-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
f884edfc-ebd0-4146-98c5-2df6cb1f6845,Inbound,Refund Related,Refund Enquiry,Nice,,,15/08/2023 10:29,15/08/2023 11:21,15-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
281bf971-c0e8-4477-8dea-43ef6daa8820,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:46,15/08/2023 12:16,15-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
491d44e0-c557-4f58-a701-1d986592d3b4,Inbound,Order Related,Order status enquiry,well done!!,,,15/08/2023 14:18,15/08/2023 14:25,15-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
21bb46dd-4f25-4bd3-88b4-87f31b856846,Inbound,Order Related,Delayed,Executive person was very helpful and coordinative.,,,15/08/2023 15:49,15/08/2023 15:50,15-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2df971d0-d661-483e-a892-9f8132ea1cde,Outcall,Order Related,Delayed,Excellent,,,15/08/2023 18:18,15/08/2023 18:34,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d635bddf-5f24-499c-b7a3-54bd2766f011,Inbound,Returns,Return request,,,,15/08/2023 21:34,15/08/2023 22:56,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
e230004a-4fb2-4ace-ba36-828bc7f77561,Inbound,Returns,Reverse Pickup Enquiry,,39611f3a-a856-4c89-a959-66212b3ecde0,17/07/2023 21:46,14/08/2023 16:27,14/08/2023 16:29,14-Aug-23,DINDIGUL,Books & General merchandise,493,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
5806a1bd-02aa-405a-8ce9-ef1334849c00,Inbound,Order Related,Delayed,,85329353-887a-4814-97e8-2fc29b9561a0,04/08/2023 10:49,14/08/2023 21:26,14/08/2023 21:53,14-Aug-23,HYDERABAD,Mobile,11499,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d486fa7f-812f-4d2f-a0d1-e9253a25d577,Inbound,Refund Related,Refund Enquiry,,e911c816-d244-4358-8d39-683d20fedd25,06/07/2023 10:08,15/08/2023 13:49,15/08/2023 13:50,15-Aug-23,KOVILPATTI,LifeStyle,849,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
af649354-4c24-41a3-8bb4-1fe393d14a7b,Inbound,Returns,Reverse Pickup Enquiry,,1f59209c-4eb1-4948-b2d7-3a71b1169d29,16/07/2023 09:02,14/08/2023 20:14,14/08/2023 20:23,14-Aug-23,VADODARA,Home Appliences,2990,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,1
94ef93d3-3c13-466b-ba1c-7365b2b46c72,Inbound,Returns,Return request,,39a45751-bc04-4fa7-811f-9274b6d645ba,08/08/2023 23:59,15/08/2023 12:51,15/08/2023 12:52,15-Aug-23,KANNUR,Electronics,6999,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
004cd2e7-f345-478f-a711-dfb38f6c71fa,Inbound,Returns,Reverse Pickup Enquiry,,5cea66d4-90d3-42a3-8e7f-c3fb6b6c9ed6,22/07/2023 14:15,13/08/2023 18:56,14/08/2023 22:00,14-Aug-23,GANGANAGAR,Home Appliences,11990,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
443a024c-6afd-42de-b58c-fc3688c4ea59,Inbound,Order Related,Invoice request,,bc602781-4ea9-4e74-ad01-7e06d14ca000,10/08/2023 20:36,13/08/2023 20:26,14/08/2023 08:18,14-Aug-23,JHAJJAR,Electronics,1499,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
c6c2e06c-6079-4e87-87da-83341e0f26f6,Inbound,Returns,Damaged,Ganda khel h bawakuf banana ,318d3c61-13d6-4d7a-85c7-d1a4954b0c66,04/08/2023 01:14,13/08/2023 23:12,14/08/2023 00:19,14-Aug-23,KHERLI,Books & General merchandise,24,,Michael Newman,Landon Tanaka,John Smith,>90,Split,1
f670b739-aacd-48d9-bb75-d199e4a2ead5,Inbound,Order Related,Order status enquiry,,,,14/08/2023 08:46,14/08/2023 08:53,14-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
3b8f16e7-9bef-4f69-b000-a28fd9df8e6d,Outcall,Order Related,Order status enquiry,,,,14/08/2023 08:18,14/08/2023 09:15,14-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
70c56282-96a2-4781-843f-d9cb05f3cb30,Outcall,Refund Related,Refund Related Issues,,,,14/08/2023 09:22,14/08/2023 09:24,14-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,2
1499f290-e931-462b-86fe-3a07f61e5749,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 09:33,14/08/2023 13:32,14-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
89873882-e766-43d2-8bd4-1b063a9a47b7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:09,14/08/2023 14:26,14-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
3a9e3a53-1029-43c1-a452-1ea47e19b8ee,Inbound,Order Related,Delayed,,,,14/08/2023 15:17,14/08/2023 15:23,14-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,1
b0b8e800-0488-4824-ad7a-344f360a04d8,Inbound,Order Related,Installation/demo,"As an e-commerce  , it's crucial to ensure that the sellers listed on your platform offer non-defective products.",,,14/08/2023 16:32,14/08/2023 17:48,14-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
fc56a968-648a-42f9-964d-58fb0d852d63,Inbound,Shopzilla Related,General Enquiry,,,,14/08/2023 16:42,14/08/2023 17:13,14-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,3
d470b112-586d-4bf0-befc-3e9666680d2e,Inbound,Shopzilla Related,Signup Issues,All good ,,,14/08/2023 17:03,14/08/2023 17:04,14-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fdf77fa3-21aa-4fa3-b492-f53e2a9ad641,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:04,14/08/2023 17:08,14-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
a3b0b7ec-e307-4f74-a153-5e59e7713865,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:45,14/08/2023 19:47,14-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
96004e88-09f1-4929-9f77-eba7b26f6e2b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 06:40,15/08/2023 16:29,15-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
444e5a66-3c9e-4e60-a908-962300be58ad,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,15/08/2023 10:43,15/08/2023 10:48,15-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
aac70c6b-7e7d-4644-ade3-1e91a5fa6051,Inbound,Returns,Return request,,,,15/08/2023 17:34,15/08/2023 18:32,15-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c9232200-e0a1-4c63-964c-df71c80baa9c,Inbound,Returns,Return request,,,,15/08/2023 13:16,15/08/2023 13:17,15-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
c74d1e5b-57ca-4614-a377-d8e580068fa4,Inbound,Returns,Return request,Thanks ,,,15/08/2023 13:49,15/08/2023 13:58,15-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ebcbf6d5-d18f-4603-aa53-d7241e023420,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:54,15/08/2023 14:07,15-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,3
eec23040-430d-48e4-aab5-8cf15581b70a,Inbound,Returns,Return request,,,,15/08/2023 17:50,15/08/2023 17:52,15-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dd39a23c-64ad-4460-a451-fb7b0ce56b25,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:07,15/08/2023 19:08,15-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
bffe91f1-b8fd-483f-9b20-878bdf91046a,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:17,15/08/2023 22:22,15-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
40b3386b-fbcb-4337-8b6b-3ee665183ccb,Inbound,Payments related,Online Payment Issues,,,,14/08/2023 09:21,14/08/2023 09:22,14-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
5180b160-5d9c-45ff-b4f0-dbca6f2078d8,Inbound,Returns,Return request,,93ba4549-4a4a-4ad7-aef5-71c0cd7395e5,05/08/2023 03:37,15/08/2023 17:53,15/08/2023 17:55,15-Aug-23,LUCKNOW,Electronics,999,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9c853e3b-c2ef-4753-97c4-0851caa9cf48,Inbound,Order Related,Delayed,Good vehaviour ,58fb73e6-e6c9-4a1a-81c2-f3a8ba14c6b0,06/08/2023 15:09,14/08/2023 07:41,14/08/2023 07:47,14-Aug-23,NEW DELHI,LifeStyle,769,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
14cd3416-9432-4bc6-87de-1b9c4f3bfb25,Inbound,Order Related,Delayed,,46276620-f13d-4c06-bd27-5c271e1799ba,12/08/2023 03:01,15/08/2023 23:15,15/08/2023 23:21,15-Aug-23,BANGALORE,Home,1499,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
3bc29fc2-5f96-4bb4-8ec2-d0a1c482fd0a,Inbound,Order Related,Delayed,Calling option available in Help & support ,adee4f46-f09f-42eb-994d-b872aeafb898,10/08/2023 22:26,15/08/2023 15:31,15/08/2023 15:31,15-Aug-23,JAMSHEDPUR,Books & General merchandise,83,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
680f7edf-7212-4ced-9fa6-fcc450100fa5,Inbound,Returns,Return request,,fbe3b032-fe28-4262-8660-5491e3861d23,04/08/2023 20:38,15/08/2023 11:13,15/08/2023 11:15,15-Aug-23,VIRAR,Electronics,1299,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
42401606-41d7-404a-97a5-7a29925c4e26,Inbound,Order Related,Order status enquiry,,,,14/08/2023 09:55,14/08/2023 09:58,14-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
1989578c-192c-49c7-8f84-0f1bafc79333,Inbound,Refund Related,COD Refund Details,,,,14/08/2023 09:08,14/08/2023 09:12,14-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
b869af4d-1aae-423d-a4b0-644cb92afca5,Outcall,Order Related,Order status enquiry,Good,,,14/08/2023 11:38,14/08/2023 11:41,14-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b50aaeb7-87ca-4fdf-8e32-4f7f079adb59,Outcall,Returns,Reverse Pickup Enquiry,Great ,,,14/08/2023 12:50,14/08/2023 14:19,14-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
bdb95819-27dc-4200-97c9-5cabdceadee4,Inbound,Returns,Service Centres Related,,,,14/08/2023 12:53,14/08/2023 13:09,14-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,3
0bc9b461-b08d-453a-b2e2-8a5866a52e81,Outcall,Returns,Return request,,,,14/08/2023 13:06,14/08/2023 13:10,14-Aug-23,,,,550,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
eee83549-399c-4198-b527-ab01dc9421fc,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 14:36,14/08/2023 14:38,14-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,3
82a1fbb2-b14d-422e-afba-5646990a87fd,Inbound,Returns,Wrong,,,,14/08/2023 14:45,14/08/2023 14:48,14-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6c02eaef-7117-4f3f-83ba-5f6f40b06d68,Inbound,Returns,Wrong,Fast resolution,,,15/08/2023 15:07,15/08/2023 15:13,15-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
75daa421-6b1d-4bc0-846c-2c3df270fd8d,Inbound,Order Related,Delayed,Thankyou so much ,,,15/08/2023 02:21,15/08/2023 02:22,15-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
d6c67943-f922-4236-b4b1-029a444ef7c0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:40,14/08/2023 22:29,14-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
df003dd4-ea0d-4acd-8885-47d8d3668d74,Outcall,Order Related,Delayed,,,,15/08/2023 11:53,15/08/2023 11:55,15-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
31f7fb29-56c9-4061-8b50-2fac8f10e453,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:51,15/08/2023 14:09,15-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
a222c100-68ec-444a-a95d-f3f079da188e,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 15:34,15/08/2023 15:37,15-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
3870786f-d0ca-4300-9d34-eb99eccab10f,Inbound,Payments related,Wallet related,,,,15/08/2023 15:49,15/08/2023 15:59,15-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
d1d1b11e-9cb8-4004-a9fc-5c1c4e4f7d65,Outcall,Returns,Wrong,,,,15/08/2023 17:48,15/08/2023 17:50,15-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5d43702d-afc3-453b-bb38-165c4505f531,Inbound,Order Related,Delayed,Most sensable person and very easly solve my problem,,,15/08/2023 20:15,15/08/2023 20:19,15-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
41aa98d5-6bca-4efe-a0eb-659b645eb1d4,Inbound,Returns,Reverse Pickup Enquiry,Very nice,,,15/08/2023 21:22,15/08/2023 21:23,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
10956152-c4c0-4bb6-90fb-e71498b837b3,Inbound,Returns,Wrong,,a616516a-aa39-43ab-b7bf-4d965fad578b,05/08/2023 00:23,15/08/2023 15:26,15/08/2023 15:37,15-Aug-23,ROBERTSGANJ,LifeStyle,874,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
415c9266-1245-461e-b729-4d6c03cdab7a,Inbound,App/website,Issues with Shopzilla App,,,,15/08/2023 14:08,15/08/2023 14:09,15-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
9c964f1f-e963-48da-aec0-c007d596a770,Inbound,Order Related,Delayed,,705d8fb4-e654-44c8-a050-f7ccea200f23,08/08/2023 22:02,13/08/2023 21:10,14/08/2023 10:30,14-Aug-23,KARIMNAGAR,Electronics,52990,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,1
ebebfd51-5afe-4348-8b0b-707a9a319e29,Inbound,Returns,Wrong,,82ba460b-cef9-4b87-8343-689584f9d5e3,04/08/2023 09:42,14/08/2023 08:58,14/08/2023 09:00,14-Aug-23,GHAZIPUR,Electronics,169,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
9b427519-bd39-4b15-84e9-c0200306bb84,Email,Order Related,Delayed,Good,8fdafe29-4565-4578-9936-cc358d409273,05/08/2023 00:31,14/08/2023 14:08,14/08/2023 14:16,14-Aug-23,DARJILING,Mobile,22999,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
4c21a3c7-cfbd-4b56-b988-d0f609efc5fe,Inbound,Order Related,Invoice request,Excellent performance ??,f8c92c3e-eabf-495c-af1d-cd52952136fc,04/08/2023 08:20,13/08/2023 16:13,14/08/2023 08:50,14-Aug-23,JAIPUR,Mobile,57999,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
1cf975c9-502b-4ea7-94c0-09368465a0bf,Inbound,Order Related,Delayed,Gyd,c953bff9-7a4c-431c-83c7-d80b8c7c6878,08/08/2023 13:32,15/08/2023 09:07,15/08/2023 09:10,15-Aug-23,PATHANKOT,Electronics,2499,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
2515621d-6af0-432d-a6bc-ecb2862ad760,Inbound,Returns,Reverse Pickup Enquiry,Good ?? ,b75c94fe-ff98-4619-b61b-7e3bf483dab8,07/08/2023 22:31,14/08/2023 08:04,14/08/2023 16:32,14-Aug-23,PIPARIYA,LifeStyle,290,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a7f3471f-89d4-40bf-894c-7b1f071752d7,Inbound,Returns,Fraudulent User,,,,14/08/2023 12:11,14/08/2023 12:18,14-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
06e7b2b5-cbbc-4c7e-8664-091e7889bb03,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 14:39,14/08/2023 14:41,14-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
1be00354-d48b-4630-bd06-694a304cf764,Inbound,Returns,Exchange / Replacement,,,,14/08/2023 19:37,15/08/2023 13:46,15-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
13b842da-e0d8-410a-a0e8-6dc879c7d63e,Inbound,Returns,Return request,,,,14/08/2023 16:28,14/08/2023 16:43,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
261ccc7f-8f1d-4494-9f51-5af8e03d3f97,Inbound,Feedback,UnProfessional Behaviour,Resolve my problem as soon as possible ,,,14/08/2023 19:28,14/08/2023 19:32,14-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
40933bc0-1dbe-42ba-a7f8-0014f197d908,Inbound,Returns,Missing,,,,15/08/2023 09:44,15/08/2023 10:01,15-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2ed74fce-e04d-478c-82ba-8fbdd1af3355,Inbound,Returns,Reverse Pickup Enquiry,Very poor customer support ,,,15/08/2023 11:32,15/08/2023 11:35,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
321e3ff0-3b7c-4511-b592-58b5c5f33839,Inbound,Order Related,Installation/demo,,,,15/08/2023 20:27,15/08/2023 20:46,15-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
db42e809-fb83-4804-b4ab-b8b0b29bb9ab,Inbound,Returns,Wrong,,3181e643-d1cd-49c5-aa1a-b66e17a4c767,07/08/2023 00:16,11/08/2023 22:54,15/08/2023 20:11,15-Aug-23,KOLKATA,Electronics,949,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ba332718-d9d9-4c6e-b536-b730b6c51664,Inbound,Payments related,Online Payment Issues,Great ,ee2b8218-f3f6-41b6-845a-a601eb5e6583,,13/08/2023 12:41,15/08/2023 11:05,15-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
c72c2628-c47b-49c5-a428-7662602a8851,Email,Refund Related,Refund Enquiry,All over nuce,1c37dcef-63b2-4cd1-bc78-2ca9686b421f,13/08/2023 22:33,15/08/2023 09:59,15/08/2023 10:00,15-Aug-23,,Home,169,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
0fb9d515-4e68-447c-955f-8d38d4ebe5b0,Outcall,Returns,Service Centres Related,,,,14/08/2023 10:08,14/08/2023 10:28,14-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
9251fe72-9636-4a9e-a866-48a4c66563c5,Outcall,Returns,Missing,Good ,,,14/08/2023 11:34,14/08/2023 11:36,14-Aug-23,,,,1277,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
038d9b49-5d11-4ba4-b75c-d2f967552686,Inbound,Returns,Fraudulent User,Good work ,,,15/08/2023 09:11,15/08/2023 10:08,15-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
1051dd9f-bb80-4931-8816-f3ebd020ef47,Inbound,Returns,Reverse Pickup Enquiry,Customer care executive has hold my call and never get back call ended after 10 minutes not from my end,,,14/08/2023 18:46,14/08/2023 19:25,14-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
9fd377c6-0d99-4237-a13c-6cc6f8ecf32b,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:54,14/08/2023 18:56,14-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
f33cd3e1-aeca-4e01-8403-a9a9f13373c4,Inbound,Order Related,Delayed,,,,15/08/2023 10:17,15/08/2023 10:26,15-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
a1fff33c-774d-4d75-94c3-be9fb48a9f18,Inbound,Product Queries,Product Specific Information,My problem is still existing . Please resolve it,,,14/08/2023 19:48,14/08/2023 21:33,14-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,3
2ff731fe-d8c9-468c-a699-a45ef12dea9d,Outcall,Order Related,Installation/demo,,,,15/08/2023 10:42,15/08/2023 10:55,15-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
570c42b3-a7e2-4f1e-a3c4-786627ecc05e,Inbound,Feedback,UnProfessional Behaviour,Nice talking with you...you gave valuable information to me.. Good response thank you ,,,15/08/2023 10:43,15/08/2023 10:46,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
a69b743e-f059-4885-b7db-5cd6f10f4bda,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:42,15/08/2023 10:46,15-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
15aac293-8106-4e04-af5d-4dbd023a96b6,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:58,15/08/2023 11:27,15-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,3
938164b1-407f-489e-8bd9-0288b5bdb21b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:33,15/08/2023 13:47,15-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
ebbe91ff-8c98-4ca2-8e70-402d5a07790d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:59,15/08/2023 14:01,15-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,2
49be55db-bb16-41ff-aed2-6d28bf484f8b,Inbound,Returns,Return request,Over all very good response ,,,15/08/2023 15:44,15/08/2023 17:15,15-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b63fce84-f6a6-4a18-a533-de072727b0da,Inbound,Feedback,UnProfessional Behaviour,Deepak very good man ,,,15/08/2023 21:51,15/08/2023 21:52,15-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
56270941-3fd6-40d0-9258-d6392abe4a90,Email,Returns,Reverse Pickup Enquiry,,dd8479fd-6c12-4d75-9a14-a4e20d763da1,13/07/2023 10:01,15/08/2023 11:35,15/08/2023 18:15,15-Aug-23,ERNAKULAM,LifeStyle,629,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
48f5ca19-f77c-4cf0-9a6c-edb7739b9c0d,Inbound,Returns,Fraudulent User,,4d63fee0-ea3c-4c1c-8d96-7e12de12a3ce,04/08/2023 00:32,14/08/2023 10:31,14/08/2023 10:36,14-Aug-23,NEW DELHI,Books & General merchandise,129,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
773b1a17-f1a1-4e43-8e53-ff64e15746d4,Inbound,Feedback,UnProfessional Behaviour,,755a81c0-8453-4e17-8397-f9f20f41a80d,02/08/2023 19:18,15/08/2023 19:41,15/08/2023 20:48,15-Aug-23,SURENDRANAGAR,Affiliates,499,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
26356973-fb1b-4858-8c87-260a1b331f28,Inbound,Cancellation,Not Needed,Good,6b4dbd86-d0f2-4645-b467-9d4ec74bcb9c,04/08/2023 22:12,14/08/2023 11:39,14/08/2023 16:14,14-Aug-23,SAMASTIPUR,LifeStyle,359,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c092cc1c-5e6e-49a0-8f07-695dc9df81e9,Inbound,Returns,Return request,,08fb355c-8fb4-47e2-b8b7-78f6a2d2c984,07/08/2023 08:18,14/08/2023 06:34,14/08/2023 06:52,14-Aug-23,GORAKHPUR,Books & General merchandise,248,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
6bbadd6d-7e23-4d36-8d8c-7d0aacf2b34e,Inbound,Order Related,Order status enquiry,,c13d045b-58a8-4155-89f9-8badd8782cb9,12/08/2023 11:20,13/08/2023 18:40,14/08/2023 12:37,14-Aug-23,,LifeStyle,2159,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c4e1cebc-10f2-4de3-bf89-0a6c53ded024,Inbound,Returns,Exchange / Replacement,Your customers service is good,,,14/08/2023 09:35,14/08/2023 09:37,14-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,4
3641b66b-9a38-42ea-a466-c5ff7d81cf2c,Outcall,Order Related,Delayed,,,,14/08/2023 09:49,14/08/2023 11:54,14-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
818f816d-5d1b-4610-9e04-afce84bda2fa,Inbound,Returns,Reverse Pickup Enquiry,Costumer  care so like 10 to 10,,,14/08/2023 11:32,14/08/2023 11:34,14-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
59ec473b-93c3-4ce6-9636-c82c5a689649,Outcall,Returns,Reverse Pickup Enquiry,Good work ,,,14/08/2023 12:30,14/08/2023 12:35,14-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
c4e6e5be-6874-4faf-ac96-5b6bc555ad74,Inbound,Refund Related,Refund Related Issues,good,,,14/08/2023 12:42,14/08/2023 12:45,14-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
cab3bd20-92fc-4baf-9a8e-eca16d53ab05,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 17:40,14/08/2023 17:41,14-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9d24fc24-eea8-4fd1-91f3-802bc8f65f71,Inbound,Order Related,Delayed,,,,14/08/2023 18:36,14/08/2023 18:39,14-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
df21ac90-8d8f-4604-8025-31b003a4f92d,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 22:38,15/08/2023 22:50,15-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
ba2a9bc4-83a1-41e9-917f-2a6d9b18123e,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 01:24,15/08/2023 01:24,15-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
e9a6b9d9-1ae0-4b56-a908-c50a11971c4e,Inbound,Order Related,Installation/demo,,,,15/08/2023 08:31,15/08/2023 09:45,15-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
62dc148f-244e-469f-a259-7570631d3345,Inbound,Order Related,Invoice request,,,,15/08/2023 08:53,15/08/2023 10:23,15-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
2bd89094-af47-4fc2-9caf-4cedd18ce300,Inbound,Order Related,Delayed,,,,15/08/2023 10:04,15/08/2023 10:05,15-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
03387152-3eaf-480b-818e-53031864e7d4,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 15:24,15/08/2023 15:30,15-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
d6289cfc-583c-4eb7-b798-d3b0d44fbd72,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 15:41,15/08/2023 15:43,15-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
e611c1eb-e61a-4c62-be72-7e09f5ebe6d0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:50,15/08/2023 16:00,15-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
37d3bb29-9f59-4868-96ca-f01f38b30823,Inbound,Returns,Return request,,,,15/08/2023 16:36,15/08/2023 18:09,15-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
57b7a319-223b-4c48-ad07-a065657e5617,Inbound,Returns,Reverse Pickup Enquiry,Deal with fraud sellers,,,15/08/2023 19:16,15/08/2023 19:17,15-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
9e0509b0-5616-4ab6-9317-9402320cbe1d,Outcall,Returns,Reverse Pickup Enquiry,,17759046-c80c-42f4-b34e-360b6fc57fe6,31/07/2023 15:05,14/08/2023 15:19,14/08/2023 15:40,14-Aug-23,FATEHPUR,Books & General merchandise,251,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,2
6f086119-a300-435c-93bc-557d20d743cb,Inbound,Order Related,Delayed,,690f01f6-a754-4808-9865-88682fcfbbe1,05/08/2023 21:55,15/08/2023 18:30,15/08/2023 18:32,15-Aug-23,RANCHI,Electronics,1199,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
81ababd1-0634-4126-9f1b-5dd0493a60f9,Outcall,Returns,Return request,,9c623821-7f14-40dc-992e-dcc0c54e9b49,24/07/2023 12:57,14/08/2023 12:27,14/08/2023 12:35,14-Aug-23,KOLKATA,Electronics,999,419,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
e679aa58-d4bd-449e-ad3a-dba0da26064d,Inbound,Order Related,Installation/demo,,b44e0dec-9fb3-44f1-a20e-1dd2694f764b,07/08/2023 21:33,14/08/2023 13:09,14/08/2023 13:13,14-Aug-23,GOALPARA,Home Appliences,46540,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
106dbad9-884b-47f1-9a07-52e744386960,Email,Returns,Reverse Pickup Enquiry,Thank you for information ,246a0e34-74fc-4b06-bfe9-0525d0e46e16,08/07/2023 13:45,14/08/2023 10:48,14/08/2023 10:49,14-Aug-23,HYDERABAD,LifeStyle,299,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cfe10dc0-fcab-40eb-aad3-d2aa51eee1d7,Inbound,Order Related,Installation/demo,,2ccf10d9-499a-4ca1-b7b7-8a87a742ed49,09/08/2023 00:39,13/08/2023 17:47,14/08/2023 06:37,14-Aug-23,NAIHATI,Home Appliences,15599,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
193f0d50-d791-48a3-8dc5-51fe3128eab6,Inbound,Order Related,Delayed,I appreciate you to resolve my issue ,234a45ea-fd40-4aea-890c-931854ee57a8,06/08/2023 22:51,15/08/2023 22:40,15/08/2023 22:47,15-Aug-23,GHAZIABAD,Electronics,1299,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
4f3471f4-9157-4b88-a05b-12aebe8357bf,Inbound,Refund Related,Refund Related Issues,,44950fbf-e650-4fe4-8fa5-3a0f46d10044,05/08/2023 21:35,14/08/2023 16:46,14/08/2023 17:00,14-Aug-23,EGRA,Books & General merchandise,290,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
effde1af-7eb6-4f53-86fe-92e18ea9b0ad,Outcall,Order Related,Installation/demo,,b559de7b-31c6-4c2d-882a-7ffab237c7fa,23/06/2023 21:07,13/08/2023 20:48,14/08/2023 08:07,14-Aug-23,DEHRADUN,Electronics,899,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,3
a56cbea0-26db-44a9-88c7-b3129a4f9e54,Outcall,Order Related,General Enquiry,,,,14/08/2023 10:20,14/08/2023 10:25,14-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
322e3332-53a6-4b59-8087-1cd16282e8e8,Inbound,Returns,Fraudulent User,Thanks,,,14/08/2023 11:15,14/08/2023 13:32,14-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
b94cfab5-8c16-4479-bb40-be6d5bb00568,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 11:28,15/08/2023 19:46,15-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,2
c8c0e9cf-8a91-4146-a0d6-cffb90109127,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:32,15/08/2023 16:18,15-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
6f81348d-430c-4b19-8d0c-8b07a1e47fb0,Inbound,Returns,Fraudulent User,Very bad facilities my complaint not resolved ,,,14/08/2023 12:10,14/08/2023 12:13,14-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
87cfd2d8-96cb-4459-8f83-f69e4126a086,Outcall,Product Queries,Product Specific Information,Everything was nice and effortless experience.,,,14/08/2023 12:22,14/08/2023 12:26,14-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
ccdabc2a-0c2e-4339-bdb6-2ad3b340c305,Inbound,Order Related,Installation/demo,,,,14/08/2023 13:47,14/08/2023 14:40,14-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,1
1d99d56e-0de6-4531-82db-7614dccdf59e,Outcall,Returns,Fraudulent User,,,,14/08/2023 14:22,14/08/2023 14:27,14-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9111cb9e-84a5-4c4b-909b-dc066a9fb6f7,Inbound,Order Related,Delayed,Good service ?? ,,,14/08/2023 16:01,14/08/2023 17:11,14-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
97301830-8fe9-4a42-99e3-4e75f5157090,Inbound,Returns,Return request,,,,14/08/2023 17:25,14/08/2023 17:29,14-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
71ac011f-dba9-4ce1-80c1-1700245e3c04,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:33,14/08/2023 21:34,14-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
5dd6f02b-2d79-42f8-8467-7f225584a82b,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 13:51,15/08/2023 14:05,15-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
8d409bbb-aa2a-446b-b78a-b2aac52f8291,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 09:17,15/08/2023 09:21,15-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
605f3b5f-ffca-4098-a421-561ee277c548,Inbound,Returns,Technician Visit,,,,15/08/2023 12:36,15/08/2023 13:14,15-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
f8cfd830-f0b8-450a-97e1-051dfa79b933,Inbound,Order Related,Delayed,,,,15/08/2023 16:50,15/08/2023 22:19,15-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,3
9673b6a8-1ec7-419a-8f90-6483de59e849,Inbound,Returns,Return request,,,,15/08/2023 17:10,15/08/2023 17:10,15-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
c3a7f241-2fb0-4d38-9440-23b6eb7cd558,Inbound,Returns,Return request,,,,15/08/2023 19:47,15/08/2023 19:50,15-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,4
c642c10c-8950-42f9-ab81-d759ba011429,Inbound,Returns,Return request,You have in Shopzilla girls best quality language is very good I have the best communication skill Shopzilla girl thankyou so mach Shopzilla ,,,15/08/2023 20:52,15/08/2023 20:56,15-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
ef56e527-6c7b-4ae0-a52d-fd2966824506,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:59,15/08/2023 22:08,15-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
9cbee10e-dd31-44de-8965-4c4225efb014,Outcall,Cancellation,Not Needed,,3493fc54-a78d-408c-87bc-4f1e3df809f4,02/08/2023 19:19,14/08/2023 16:35,14/08/2023 16:42,14-Aug-23,DEHRADUN,Books & General merchandise,579,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
ccf6ea57-0fef-4360-b58f-c568ee26791b,Inbound,Refund Related,Refund Related Issues,,bfe00815-eb7c-481c-ad66-429c27cbd225,24/07/2023 15:50,14/08/2023 20:20,14/08/2023 20:21,14-Aug-23,SULTANPUR,Electronics,1499,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e0080346-c798-49b9-88c5-cce8070baa11,Inbound,Returns,Return request,,5eba5589-a873-4b39-8873-2e7e3fbe69af,03/08/2023 00:30,15/08/2023 16:15,15/08/2023 16:17,15-Aug-23,MOTIHARI,Electronics,1999,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
5f5f545b-2cc6-40d2-b5be-135c329a09dc,Inbound,Returns,Reverse Pickup Enquiry,Very poor service,3c1e06ff-41f4-4c83-972d-489306520e0e,05/08/2023 18:09,13/08/2023 00:31,14/08/2023 04:49,14-Aug-23,VADODARA,LifeStyle,299,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,1
5bc34c31-1bf8-459b-a4a4-caff1e532c03,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 07:40,14/08/2023 07:44,14-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,4
204a7062-21ab-43e1-90ea-af16ee03f783,Inbound,Order Related,Installation/demo,,,,14/08/2023 11:50,14/08/2023 11:59,14-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6658cbb4-b031-420f-9f79-ddced874b5f2,Inbound,Returns,Fraudulent User,,,,15/08/2023 13:19,15/08/2023 13:22,15-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
97485744-5edb-4972-8caa-0ba4a5b5eb27,Inbound,Returns,Fraudulent User,,,,15/08/2023 21:47,15/08/2023 21:48,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
bf4ed5d2-7e73-4775-b5dc-7c798efcf34d,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:00,15/08/2023 18:01,15-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
f9495da9-5607-46ff-861f-14b0fa8b1bb0,Inbound,Order Related,Order status enquiry,,,,15/08/2023 16:28,15/08/2023 16:30,15-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
f27f5c05-c235-4738-9895-ebf828e88249,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:16,14/08/2023 21:28,14-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
733f2212-0c36-425c-9e76-85348230c5fc,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 11:30,15/08/2023 11:33,15-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
58ec4bb6-e429-43d6-84f6-9897af651095,Inbound,Order Related,Installation/demo,"i purchase enter led monitor from Shopzilla, and there is some problem with monitor i purchased from Shopzilla now they dont have any information of service center ",,,15/08/2023 12:20,15/08/2023 12:29,15-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,3
5b888c12-e216-4fd0-a821-727ca66f395e,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:04,15/08/2023 17:54,15-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
e72fe870-1ff8-47c2-ba6e-ecabb6d375b8,Inbound,Shopzilla Related,Signup Issues,Very Good Service ,,,15/08/2023 13:30,15/08/2023 14:29,15-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
f87bc9e5-3a13-4d57-9644-2e8888ba51a3,Inbound,Order Related,Delayed,Till now goog,,,15/08/2023 15:21,15/08/2023 15:23,15-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
14307126-6d5a-4101-b43f-c5794a0688e9,Outcall,Cancellation,Return cancellation,This is the first time that I have received a bad product please don't let this happen again,,,15/08/2023 15:24,15/08/2023 15:35,15-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,4
1658b177-b8bb-403c-b018-090c1446d481,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 16:09,15/08/2023 16:25,15-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
76f26336-c6c7-4f3c-8125-0e58dda572d4,Inbound,Product Queries,Product Specific Information,Good ,,,15/08/2023 18:08,15/08/2023 18:11,15-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,2
5afdd7de-fd42-49eb-b303-30ff85428a23,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:15,15/08/2023 18:16,15-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
23c280a4-9623-4351-a8ff-2a0f43be2dc0,Inbound,Payments related,Online Payment Issues,"Worst payment gateway u are using,always payment is not getting reflected to order,it's better to purchase from SuperBuy.",,,15/08/2023 18:47,15/08/2023 18:56,15-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
b686b0a4-c28d-4475-9853-8101b14c5fd3,Inbound,Returns,Return request,Excellent conversation ????,,,15/08/2023 21:33,15/08/2023 21:34,15-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
86abc366-3e65-4ea7-aa9b-09b6505ffbbf,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla logistics services is not good these days ??,1cebdfcc-a925-40da-ae3e-de5e44d87e59,03/08/2023 16:50,14/08/2023 05:43,14/08/2023 05:45,14-Aug-23,AMBIKAPUR,Home,364,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,4
9cdac7ab-233f-41d9-8585-00056bcb1745,Inbound,Returns,Reverse Pickup Enquiry,,cbf12f98-85a6-4407-a26b-f5d1f5c5d893,01/08/2023 20:40,12/08/2023 17:44,15/08/2023 09:50,15-Aug-23,KHAGARIA,Electronics,698,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
db17c290-da13-4362-ba62-f11794fc4ded,Inbound,Product Queries,Product Specific Information,,,,13/08/2023 17:39,14/08/2023 17:33,14-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,2
e7eedae2-18fd-4668-8bcf-c372a4ec0fce,Outcall,Returns,Technician Visit,,e77899bd-8803-4ce0-a714-59b4e046394b,06/08/2023 14:52,13/08/2023 23:04,14/08/2023 09:59,14-Aug-23,GREATER NOIDA,Home Appliences,22999,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
617f2aee-78fd-4bbe-a3bd-074efb4f0ea7,Inbound,Returns,Return request,,,,14/08/2023 08:51,14/08/2023 14:39,14-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d677a258-4be8-4835-a4c8-3a70834373df,Outcall,Returns,Reverse Pickup Enquiry, sir resolve my issue as soon as possible. Thank you. ,,,14/08/2023 09:04,14/08/2023 09:07,14-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7c4e59ab-7464-43a6-bd8d-3ea57ddb0f9c,Inbound,Returns,Service Centres Related,Good ,,,14/08/2023 10:42,14/08/2023 10:43,14-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
98336915-3c11-42ac-ac48-283c998b4bc7,Inbound,Returns,Wrong,Sir ne bilkul politely bat ki or mere issue   resolve kiya ,,,14/08/2023 12:58,14/08/2023 12:59,14-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
25f13b03-f396-452c-90c3-805f83eac5fd,Outcall,Order Related,Delayed,,,,14/08/2023 12:50,14/08/2023 12:54,14-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
c40a8a72-a315-4386-84d2-f913f497370a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:56,14/08/2023 13:58,14-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
8d64de53-101c-45f2-a5e9-e3ee19a7b15f,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,14/08/2023 16:24,14/08/2023 16:26,14-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
65f9ae1a-5948-4307-97db-d05f89b3d88b,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 08:55,15/08/2023 08:59,15-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8221e12e-6f7f-4399-9a8f-150642e73e13,Inbound,Order Related,Installation/demo,,,,15/08/2023 10:55,15/08/2023 11:08,15-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
5a8acc47-98f9-4bef-84f5-da4f06ab0bf1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:34,15/08/2023 11:36,15-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e6a2b37a-6b2a-4d1c-b822-9a71ba73a1e0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:44,15/08/2023 13:49,15-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
90d411aa-2798-497f-aca8-2d4e55d63c6d,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 15:31,15/08/2023 18:14,15-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,2
e637c504-e8e1-4d0e-bd9b-4fda8a8a793c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:01,15/08/2023 18:02,15-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
d711be5e-c411-430e-98af-1db1b5314fcc,Inbound,Order Related,Delayed,,,,15/08/2023 19:37,15/08/2023 19:44,15-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e6c2655c-2adb-49bd-887e-1d4e988e9963,Outcall,Returns,Reverse Pickup Enquiry,Your excavator very bad language in my problem not solve,,,15/08/2023 20:39,15/08/2023 20:41,15-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
e1fba46c-27d1-4a2f-892e-66050f2d54bd,Inbound,Order Related,Delayed,,9c8a1215-42b8-4a94-b0cc-83576c1e7018,01/08/2023 21:19,15/08/2023 14:43,15/08/2023 14:44,15-Aug-23,AHMEDABAD,Electronics,17890,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8c083754-d98a-4b82-8418-d2afec9c8236,Inbound,Order Related,Delayed,,33f5721d-21ba-4c9c-8aa6-a60903242910,06/08/2023 12:07,15/08/2023 16:59,15/08/2023 20:22,15-Aug-23,PURI,Electronics,225,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,3
9ee801da-495e-4be6-ad9c-cbbc53bba601,Email,Order Related,Delayed,Ma,e4987ce6-e12b-4c10-bd98-f568b9df7be1,10/08/2023 20:22,14/08/2023 14:50,14/08/2023 16:28,14-Aug-23,CHENNAI,LifeStyle,899,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
55a866c9-689a-498b-b1e3-519962c9db22,Outcall,Returns,Return request,,e19b8215-7c0a-4c8a-9993-36b8eaa9ecb9,28/07/2023 10:39,15/08/2023 17:27,15/08/2023 17:29,15-Aug-23,SOLAN,Electronics,999,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
80b9a170-9f61-43e9-8ad2-8a99dd929131,Inbound,Returns,Reverse Pickup Enquiry,,9fb5ebc3-2a75-4517-b93f-f33fe462984e,12/08/2023 04:58,14/08/2023 15:25,14/08/2023 15:28,14-Aug-23,KHANAPUR,Electronics,1999,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
b8b8307d-d705-449c-b74c-1ef88bec3ff3,Inbound,Returns,Fraudulent User,,2e56d3a4-9890-4bdc-bbcb-0fc00943cdb5,07/08/2023 14:26,14/08/2023 00:04,14/08/2023 00:06,14-Aug-23,TRIVANDRUM,Books & General merchandise,155,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
edda7bed-b6b2-45b3-8d97-0d7fa2d9cba5,Inbound,Returns,Wrong,,,,15/08/2023 10:06,15/08/2023 10:06,15-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
53922fdf-f54c-42a7-8ffc-a9f188fc53f4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:36,14/08/2023 12:36,14-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
5cf79d1b-cc45-490b-aebe-f1fdd328f168,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:53,14/08/2023 19:55,14-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,4
28534c1d-3c37-4634-a2f9-59baf7207a3c,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 06:31,15/08/2023 08:30,15-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
1dcc1007-b5cd-4f6b-8887-772303e45227,Inbound,Returns,Return request,Very nice ,,,15/08/2023 07:06,15/08/2023 08:07,15-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
0d41e597-b2f2-4898-bc9e-5b3ec3912cd7,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 10:11,15/08/2023 10:14,15-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
40d2c61b-3526-48b6-bae9-554e8c60a39f,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 11:40,15/08/2023 11:52,15-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
e945704f-9e95-4133-8a2d-4a99a8fc1e64,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:57,15/08/2023 12:19,15-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
5b07ffb1-260b-4c75-ad4d-217cf85c7857,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 17:46,15/08/2023 17:47,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
85c24c39-8b56-409d-81b2-5a8dd95d1dc5,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 19:33,15/08/2023 19:33,15-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f574ac5b-48b8-473d-a0b8-4387bc1844b8,Inbound,Order Related,Order status enquiry,,,,15/08/2023 20:48,15/08/2023 20:48,15-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
f56d89a4-79c1-4dda-ae87-1bf6406e9b60,Inbound,Returns,Reverse Pickup Enquiry,Thanku and hoping for favourable solution ,5b6fb1ad-528b-4766-b269-54a6971e4e11,07/08/2023 13:51,14/08/2023 20:47,14/08/2023 20:52,14-Aug-23,NEW DELHI,Books & General merchandise,49,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
01d21811-9c12-47f9-80be-8f06bcfe0ac2,Inbound,Order Related,Order status enquiry,,c951b1f1-c7f0-40c9-8020-105447db8d63,07/08/2023 09:42,14/08/2023 08:58,14/08/2023 10:54,14-Aug-23,NEW DELHI,LifeStyle,1218,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
b387bd9d-10ee-4bf3-97c0-c92408c16ad7,Email,Order Related,Delayed,Delivered problem,e4944eab-549d-487c-b9f2-1153850002b4,11/08/2023 22:11,14/08/2023 17:07,14/08/2023 17:13,14-Aug-23,BADLAPUR,Mobile,10999,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
7117d48e-481b-49f0-8b9f-ccbf185c7708,Outcall,Returns,Fraudulent User,,f2d9c6b4-f755-47a0-b764-786c45d36427,04/08/2023 10:55,14/08/2023 15:37,14/08/2023 15:38,14-Aug-23,BERHAMPORE,Books & General merchandise,35,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
5110254b-97cf-41a1-89e3-1df9ae97ef9a,Inbound,Returns,Reverse Pickup Enquiry,,708351be-5013-4019-a8fa-10af66e243c7,11/08/2023 06:38,13/08/2023 23:07,14/08/2023 07:19,14-Aug-23,JAIPUR,LifeStyle,310,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
218ddfbf-2f4a-4640-ace0-03cd785e3e5c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:02,15/08/2023 18:03,15-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
2b21fc31-0150-4781-a9b4-b50e42d4ce87,Inbound,Order Related,Installation/demo,,,,14/08/2023 13:33,14/08/2023 16:58,14-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
89d2381a-f89f-4fc5-9bfc-ad7662723b2e,Inbound,Returns,Return request,"I received call from Shopzilla.Customer care executive asked me to share bank details, for scheduling technician visit.Why should I share my bank details, for scheduling technician visit.She canceled return request. Pathetic staff of Shopzilla I call again to reopen rejected request.But customer executive didn't open the same request.",,,15/08/2023 14:05,15/08/2023 14:14,15-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
f6ad08cf-84da-4609-82d0-fdfb6cea8b1e,Outcall,Returns,Missing,,,,14/08/2023 14:21,14/08/2023 14:24,14-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
4967a89b-280b-4d61-be13-82619400abb7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 18:07,14/08/2023 18:20,14-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
1cd3d240-5e28-462b-b71a-178205c8b02a,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:18,14/08/2023 22:26,14-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
568a41c6-d3c0-4783-b302-f1b9ce1492e6,Inbound,Shopzilla Related,General Enquiry,Please decrease delivery time.,,,15/08/2023 01:46,15/08/2023 01:47,15-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
4da206ea-d30d-42e5-b4c5-042be3e6861d,Outcall,Refund Related,Refund Enquiry,,,,15/08/2023 10:34,15/08/2023 12:44,15-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
665eff9e-20b7-43a4-9a44-772725748731,Inbound,Shopzilla Related,Shopzila Premium Related,,,,15/08/2023 11:05,15/08/2023 11:07,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
9be70592-8be9-4859-87ef-cfe677264a4a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:36,15/08/2023 18:58,15-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,3
becafe79-3d3a-46b0-993b-7dd85e00e7ed,Inbound,Returns,Return request,  custumer   product nahi chaiye to use turant refund kiya jaye postal chargeg kaat kar,,,15/08/2023 13:24,15/08/2023 13:37,15-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
3a9567fa-2ce2-4185-8c9e-074720ae7534,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 14:23,15/08/2023 14:36,15-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
88bbfe96-fa7c-4cf8-bb80-a3c994ba4a7b,Inbound,Order Related,Delayed,,b5ffa539-26ed-44cd-8f37-63eb7bd7a5d8,25/07/2023 11:57,14/08/2023 08:00,14/08/2023 08:01,14-Aug-23,JAUNPUR,Electronics,1499,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
a2d5bcc9-ebac-422d-bf2d-c42502c07ec5,Inbound,Payments related,Online Payment Issues,Callback ,,,13/08/2023 15:48,14/08/2023 11:36,14-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
8b06c7fd-035c-4971-801a-3f8051dc3bc4,Inbound,Returns,Return request,,cac4e4d6-c385-40e8-a2f4-8635d3dcf9e7,05/08/2023 23:08,15/08/2023 21:03,15/08/2023 21:07,15-Aug-23,NAGPUR,Electronics,1399,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
66081b23-2d8d-4283-96f3-79e263b7557f,Inbound,Cancellation,Not Needed,,51f124c0-f99b-4951-be6f-467be0b75824,06/08/2023 14:37,14/08/2023 11:31,14/08/2023 17:21,14-Aug-23,MORADABAD,Home Appliences,1744,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
05206366-02a8-4dd7-b4d7-25ee0f264d7f,Inbound,Order Related,Delayed,Great ?? ?? speak ?? ,3f79dab8-7df5-451e-8d75-a1aa6899c2f3,05/08/2023 08:15,15/08/2023 08:27,15/08/2023 08:28,15-Aug-23,HYDERABAD,LifeStyle,399,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,4
d6228868-df9f-4ab5-b460-e24fcad40652,Inbound,Returns,Reverse Pickup Enquiry,Very Good,114bcf94-7c3e-4418-a722-4407618f9adf,28/07/2023 18:59,12/08/2023 09:09,14/08/2023 20:06,14-Aug-23,ALIPORE,Electronics,2484,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2f7b2d85-71d6-43f6-8082-c0cf8ab61bae,Inbound,Returns,Return request,As your executive says he is put notes on my request or on my issue but why these note not shows to me.,f37aa1dd-4f20-4f0e-aa2c-75b8d5897508,30/07/2023 19:05,13/08/2023 22:08,14/08/2023 23:51,14-Aug-23,MOHALI,LifeStyle,539,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
85f2238d-7c2f-4208-9096-95ece1d7b78d,Email,Returns,Missing,,9c5f4f41-e918-4a36-b9ca-5148934ab4e3,08/08/2023 18:48,13/08/2023 22:29,14/08/2023 08:30,14-Aug-23,SAMBALPUR,LifeStyle,532,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
b7be205f-a2e2-41bc-a0b8-ef8f4406d936,Inbound,Returns,Return request,Thank you ,,,15/08/2023 13:28,15/08/2023 13:30,15-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
b3c9f207-c58d-4a54-a8aa-f74fa9d1800a,Inbound,Order Related,Order status enquiry,Add "chat" with an agent option along with the call option. There's only option for chat with a bot and then they either tell you to end chat or connect to a call. Sometimes it's not possible to call so I prefer chat more. But the agent I talked to on call was very efficient and nice.,,,14/08/2023 09:25,14/08/2023 09:28,14-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
387e4311-a7e1-41bd-ab05-6e7173262646,Inbound,Order Related,Customer Requested Modifications,Good work,,,14/08/2023 10:14,14/08/2023 10:20,14-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
41898bea-9a76-48b6-aa5b-3e109a3d4b09,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 10:26,14/08/2023 13:03,14-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8fdae173-90c6-4d62-a071-46ee43dddf9c,Inbound,Returns,Missing,Happy ??,,,14/08/2023 10:39,14/08/2023 11:01,14-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
58d908a4-2aa4-4013-87c7-0bbe99f69e24,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:58,14/08/2023 12:29,14-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,4
32063ea3-d192-4a5f-aaf7-bbe53f7057b5,Inbound,Order Related,Delayed,,,,14/08/2023 11:16,14/08/2023 11:18,14-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
935f631a-2b79-4a07-9425-c22f5418d011,Inbound,Returns,Missing,Very very bad Shopzilla policy ,,,14/08/2023 17:38,14/08/2023 17:47,14-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
bfc01b8b-6cd5-4b29-88b2-01236c96c1d7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:04,14/08/2023 15:09,14-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
6800891b-a816-45b5-a16b-6bfbb428d06f,Inbound,Order Related,Seller Cancelled Order,Good,,,14/08/2023 16:08,14/08/2023 16:10,14-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
899629f5-dcd8-41e1-80ee-e045627f68d8,Outcall,Returns,Reverse Pickup Enquiry,Good information,,,14/08/2023 16:52,14/08/2023 17:09,14-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d6b9a9f4-277e-4d90-b5d7-044dba0e3ae3,Inbound,Payments related,Payment related Queries,,,,15/08/2023 01:58,15/08/2023 01:59,15-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
26903eb9-9c45-40c6-a7f7-859b798f5f82,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:08,15/08/2023 11:10,15-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
55caa190-919b-47d4-b2ce-376ab60d920e,Inbound,Returns,Return request,,,,15/08/2023 11:58,15/08/2023 12:00,15-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
28c870d6-117c-403b-95f2-8ba8032cad66,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:50,15/08/2023 11:54,15-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,3
baaf6836-b361-4772-b2f9-35963326a045,Inbound,Returns,Technician Visit,Last time I order anything on Shopzilla,,,15/08/2023 12:12,15/08/2023 12:15,15-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
930ad131-79eb-40e0-9375-2afd07f2d78c,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:30,15/08/2023 12:33,15-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
aaa7aeca-fba9-4736-915e-db84ccfd8d18,Inbound,Returns,Missing,All good ,,,15/08/2023 17:51,15/08/2023 17:52,15-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
dd3247df-7cf3-4dbe-8e0f-942ed5dd2060,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:28,15/08/2023 19:32,15-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
15441c35-2757-4c4a-be06-2d72ad4133ac,Inbound,Returns,Return request,,,,15/08/2023 21:01,15/08/2023 22:18,15-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,3
ddbc6c35-c555-4495-83ef-67f2f3801985,Inbound,Order Related,Delayed,,15dd6c08-aca1-4786-a3c9-d12afb575d51,06/08/2023 09:24,14/08/2023 12:53,14/08/2023 12:55,14-Aug-23,SRINAGAR,Electronics,1197,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f5f19421-36b2-493b-be4d-d0143c71772a,Inbound,Cancellation,Not Needed,,110413af-617d-46fa-917d-c4cdec5d7a0b,05/08/2023 21:59,14/08/2023 21:31,14/08/2023 21:38,14-Aug-23,HYDERABAD,Electronics,599,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b32d31dc-a333-4d93-a8ab-a6458d162495,Inbound,Order Related,Delayed,Shopzilla should have some level of control over the delivery of goods on time and if it is not delivered extend extra discount to the customer as he/she is suffering from your inability to fulfill the order. ,e4e2c1a0-df5d-491b-8d37-2b5e17e8b7c8,07/08/2023 06:18,15/08/2023 11:06,15/08/2023 11:27,15-Aug-23,CHENNAI,Electronics,78990,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
9939deba-f8b6-4119-97b2-86a1e8bbd4ea,Inbound,Returns,Return request,,8d44278f-fbc3-4b94-a2dd-d6165bba1f33,08/08/2023 13:24,15/08/2023 08:32,15/08/2023 09:14,15-Aug-23,ROURKELA,Electronics,1299,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f3ce9bdf-ea6a-4b3f-bb08-436784c14705,Inbound,Returns,Return request,"please dont doubt atleast old customers . i have bought maybe in few lakhs and am prime customer but it has taken 4 calls and one whole day to resolve, finally it has been resolved thank u",ac329209-2d14-4c6f-8dde-e2997d48c5e7,05/08/2023 16:02,15/08/2023 17:28,15/08/2023 17:31,15-Aug-23,DHARWAD,Electronics,999,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
8da38314-b42c-42c9-b532-a4d2de8b7dbc,Inbound,Returns,Return request,Very good person ,ff5a3810-345e-47e7-ac4f-6cf0bf56360a,06/08/2023 02:50,14/08/2023 23:39,14/08/2023 23:43,14-Aug-23,W26,Electronics,999,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
05ffd141-cd21-42da-a894-5095d6baf9f9,Email,Returns,Wrong,Very nicely understood the problem and solved the problem ,6eb15ea7-a274-46b0-bba9-706fedd13cab,05/08/2023 16:59,15/08/2023 16:20,15/08/2023 16:21,15-Aug-23,JAUNPUR,LifeStyle,484,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
a258bf2d-d3d7-41db-b165-a030eb257649,Inbound,Returns,Return request,Corporate each other.,5df67823-4584-4d8f-bbdc-d8a67837d864,04/08/2023 21:44,15/08/2023 20:47,15/08/2023 20:50,15-Aug-23,JAIPUR,Electronics,999,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
19a5b90f-4ea9-423f-b603-a23972076a9d,Inbound,Returns,Reverse Pickup Enquiry,,13813b45-d841-42ec-9372-af5312490d71,05/08/2023 11:03,13/08/2023 21:16,14/08/2023 11:19,14-Aug-23,HAPUR,LifeStyle,219,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
2206b7b9-a669-41d7-b726-130c1b22a65d,Inbound,Returns,Reverse Pickup Enquiry,,bf144f8c-18ea-40bb-91ce-f1ac09a4cee4,29/06/2023 18:03,13/08/2023 21:59,14/08/2023 08:31,14-Aug-23,BHAGALPUR,Electronics,1099,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,3
a3f7c2a3-ebe4-46b7-912e-43288bc33df6,Outcall,Order Related,Order status enquiry,There is no proper resolution for delayed deliveries. Very poor customer support ,,,15/08/2023 18:48,15/08/2023 18:49,15-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
0861ba7a-4e05-4f6e-9e9e-633ffbaebe9b,Inbound,Order Related,Installation/demo,,,,14/08/2023 10:03,14/08/2023 10:27,14-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
1aebcf2f-be50-45a1-aea7-de5a2a152375,Inbound,Order Related,Installation/demo,,,,14/08/2023 10:11,14/08/2023 10:12,14-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
cd213c09-5010-4aa7-b97a-6d2be19c1786,Inbound,Returns,Fraudulent User,,,,14/08/2023 10:56,14/08/2023 15:14,14-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
3b85721c-443e-4485-9a79-f2e241c41b4e,Inbound,Shopzilla Related,Shopzila Premium Related,,,,14/08/2023 11:16,14/08/2023 11:17,14-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
48b02526-0c3e-4721-97b2-0820f1a906ae,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 17:29,14/08/2023 17:30,14-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
f547b9cf-2dec-4153-8eb0-da77bd92937c,Inbound,Order Related,Seller Cancelled Order,Worried if future grocery orders will be executed or not,,,14/08/2023 18:22,14/08/2023 20:15,14-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
8d280839-1a55-49d8-a8e6-c595f4c9f72a,Inbound,Returns,Exchange / Replacement,good girl??,,,15/08/2023 11:11,15/08/2023 11:13,15-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0f4be658-4941-4eb5-887b-4e44176cb082,Inbound,Returns,Return request,"Great customer executive, thanks to him",,,15/08/2023 11:35,15/08/2023 11:35,15-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
2a5e6e5c-035c-4f08-a4d0-5e1f994071ba,Outcall,Returns,Reverse Pickup Enquiry,Very good ,,,15/08/2023 16:20,15/08/2023 16:21,15-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
980a818c-6683-4443-8eba-52089387a01e,Inbound,Returns,Return request,,,,15/08/2023 17:19,15/08/2023 17:24,15-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
3360ed9c-bb8b-4852-990b-117d0c3f3108,Inbound,Returns,Return request,,,,15/08/2023 21:51,15/08/2023 21:53,15-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
a903fcad-3bb0-4e6f-a50b-fe58a601ab07,Email,Refund Related,Refund Enquiry,,0654d959-f8c8-4d6d-a189-6ae76d870a95,25/07/2023 14:04,14/08/2023 10:54,15/08/2023 16:24,15-Aug-23,UDAIPUR,Electronics,129,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
bacbe7f2-b279-439d-8084-9c449b69257c,Inbound,Returns,Exchange / Replacement,,0e9f0021-ea0f-4d5d-8fa6-dbe7f370dd24,23/07/2023 14:44,15/08/2023 15:52,15/08/2023 16:00,15-Aug-23,AHMEDABAD,Mobile,24999,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
9cb000c6-8f73-456d-ba66-4e15fe7a6f5f,Inbound,Returns,Reverse Pickup Enquiry,,378e544f-9755-4cae-9db0-c7df02e53984,24/07/2023 20:35,14/08/2023 17:00,15/08/2023 02:35,15-Aug-23,BHIWANDI,Furniture,5199,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
a03572b8-214a-4503-b15a-e486c40e8916,Outcall,Returns,Wrong,Kindly asked your seller to provide correct item shown in order,1fccbc2e-8977-4a45-886e-0d33c5346cc3,03/08/2023 17:04,13/08/2023 10:23,14/08/2023 13:19,14-Aug-23,KALYANI,Electronics,1499,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
7660d96e-d08a-4bad-ae56-c9f8b5ca426f,Inbound,Order Related,Installation/demo,Your delivery partner Delivery didn't delivered my TV at door step I have spent Rs500 for vehicle to pick up my TV from their officeI want Rs500 compensation for the same ,989039f4-2de6-4bf1-8f59-d9d8cfa678dc,09/08/2023 06:56,13/08/2023 19:48,14/08/2023 21:47,14-Aug-23,MOHOL,Home Appliences,16999,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,1
20938910-b246-410e-ae48-a2f9fffe09ab,Inbound,Returns,Fraudulent User,Good help ,,,14/08/2023 16:30,14/08/2023 16:31,14-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
da62a933-61f8-4942-af88-35c7eb55aa0b,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:52,14/08/2023 14:53,14-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
90b6498e-fa48-4882-b436-e012eb52144e,Inbound,Returns,Reverse Pickup Enquiry,No quantity assurance from Shopzilla.sellers are sending items without inspection causing wastage of time and peace of mind..,,,15/08/2023 21:57,15/08/2023 22:25,15-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
b4da99b2-db2b-41aa-96e4-479648b3084d,Inbound,Returns,Reverse Pickup Enquiry,Very good to do help ,,,14/08/2023 16:25,14/08/2023 16:33,14-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
e031ec51-e246-4de2-9fd7-113000164a4d,Inbound,Returns,Return request,Good,,,14/08/2023 17:46,14/08/2023 17:50,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
96941619-2309-4276-94b9-366056f715f6,Inbound,Payments related,Payment related Queries,All is well,,,14/08/2023 19:52,14/08/2023 20:05,14-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0738f88a-f8e8-453c-9db1-faa759d2efc9,Inbound,Refund Related,Refund Enquiry,Please exchange my mochi loafers of number 11 which have been delivered to number 10.,,,14/08/2023 21:49,15/08/2023 02:13,15-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
e84f6b34-d647-4a05-84ba-827a2ffb6cf8,Inbound,Returns,Return request,,,,14/08/2023 23:44,14/08/2023 23:48,14-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
04a1335b-315d-4cd9-aa9b-86fd387f7488,Inbound,Order Related,Order status enquiry,,,,14/08/2023 23:39,15/08/2023 00:45,15-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
5ee13897-821d-4185-9e89-f41f78a43fb7,Inbound,Cancellation,Not Needed,Customer agent way of talking is nice.,,,15/08/2023 15:12,15/08/2023 15:14,15-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
bd842bf2-6d89-46ed-bd55-d2692a12c742,Outcall,Payments related,Online Payment Issues,,,,15/08/2023 21:31,15/08/2023 22:24,15-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
45746275-6212-4887-9f5d-558dfc907a2a,Inbound,Order Related,Installation/demo,,,,15/08/2023 23:17,15/08/2023 23:21,15-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
748a520e-1571-4907-a1e3-e5417d31c4c3,Inbound,Order Related,Delayed,,cc43d550-caa8-4e73-95f1-49dec977b3f9,08/08/2023 19:00,14/08/2023 16:47,14/08/2023 16:48,14-Aug-23,CHENNAI,Electronics,799,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
473de3fb-934b-4dd4-8f9d-91559ce291a8,Outcall,Returns,Return request,Great experience in solving issue ,44f1503a-3f73-44eb-a311-d7584df3b815,07/08/2023 21:29,14/08/2023 18:07,14/08/2023 18:10,14-Aug-23,BAGHPAT,Electronics,999,398,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
d6889a9a-9026-4f88-ba2a-99b4fbfce3dc,Inbound,Refund Related,Refund Enquiry,Nice ,dd6d2f8b-b0c2-42e9-baf4-06f095879b9a,07/08/2023 18:18,15/08/2023 14:17,15/08/2023 14:18,15-Aug-23,AMLOH,Electronics,411,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
915a5adc-b21f-4178-a633-704eeaaf21bd,Outcall,Shopzilla Related,General Enquiry,,,,14/08/2023 00:06,14/08/2023 00:10,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
3debb424-cfa1-4234-8ee7-f0173612d4d3,Inbound,Order Related,Order status enquiry,Very nice ??,,,14/08/2023 04:10,14/08/2023 04:11,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
1fa10676-7919-4f78-88ff-d723d4ded0c0,Inbound,Returns,Wrong,,,,14/08/2023 11:21,14/08/2023 11:22,14-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
9efca2fe-8949-454f-ab85-eae73bd87b6d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:47,14/08/2023 09:52,14-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
23dbd31b-2ee2-4c16-963e-80464693b0e8,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 11:35,14/08/2023 11:41,14-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
d8ac7d94-b1ae-4316-81ef-4199d936f971,Outcall,Order Related,Installation/demo,,,,14/08/2023 12:22,14/08/2023 13:10,14-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,4
acf4d0f3-a136-47d6-9a86-a2350a9967e5,Inbound,Order Related,Delayed,Please share information about your partner of Shopzilla logistics,,,14/08/2023 12:46,14/08/2023 12:49,14-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
7de096f6-659b-4fa8-91ce-c871c2e91be6,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:47,14/08/2023 14:48,14-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
7c91f2d4-8c0e-4bfc-b2f1-2c2dfa971faf,Inbound,Order Related,Seller Cancelled Order,"Pay a little attention to your sellers, how they harass the customers.",,,14/08/2023 16:11,14/08/2023 16:18,14-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
418cbb3c-d264-4333-ae42-abab32bbddaf,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:46,14/08/2023 17:48,14-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9c698154-a95d-4a7a-ba99-5873bb17f55c,Inbound,Returns,Reverse Pickup Enquiry,????,,,14/08/2023 20:19,14/08/2023 20:26,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
469d7f00-726a-4770-9198-c2fc801e60a3,Inbound,Order Related,Order status enquiry,I like the support but not like the delivery time system ??????,,,15/08/2023 12:38,15/08/2023 12:44,15-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,3
59015737-6526-491f-8405-1119367b2e88,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:01,15/08/2023 12:02,15-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,4
5bc85033-f2aa-45d2-9f60-14b53f7b435f,Inbound,Order Related,Seller Cancelled Order,Don't add extra charge on COD,,,15/08/2023 12:30,15/08/2023 12:34,15-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
534ee1bd-cc42-4ab2-8de6-53d7ec0f0a29,Inbound,Order Related,Delayed,,,,15/08/2023 17:40,15/08/2023 18:02,15-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
de9a8951-efe7-4d83-aaa8-ff98c46fb730,Inbound,Returns,Return request,,,,15/08/2023 14:23,15/08/2023 14:46,15-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b1fae6d0-6442-4075-a812-16df6493c235,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:39,15/08/2023 18:11,15-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
e61926e7-b8e6-47f6-a849-408ca4216c6f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:42,15/08/2023 19:08,15-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
1af33470-88f0-4603-beef-33a4cf14b54f,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 19:35,15/08/2023 19:36,15-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0f0a9fd5-1a54-49b0-91d9-71e7d120eda3,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 23:35,15/08/2023 23:37,15-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
232f692c-38ec-4633-a3fa-ab03c37fb353,Inbound,Order Related,Installation/demo,Bed service Shopzilla no solution ,975ec649-fd50-44a4-8ad3-be5337a65241,10/08/2023 19:03,14/08/2023 15:32,14/08/2023 15:48,14-Aug-23,JHAJJAR,Mobile,11999,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
9e0145b8-6024-4cfa-951e-8a4f35561102,Inbound,Order Related,Order status enquiry,Strongly disappointed with Shopzilla with delivery. I am waiting since 13th Aug and still counting..,f32ab2f2-fb90-4e90-8991-0d983c261f55,09/08/2023 10:20,15/08/2023 13:38,15/08/2023 23:10,15-Aug-23,VADODARA,Mobile,18999,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
56beaf15-76ff-4563-82cf-6c3c8e4103a4,Email,Cancellation,Not Needed,Should take up the ownership and give a resolution,1957aa6d-cebe-4643-8426-a3335876b492,07/08/2023 09:25,14/08/2023 16:36,14/08/2023 18:18,14-Aug-23,HYDERABAD,Mobile,68999,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7b2bf234-00e8-40da-a88a-9bd98d3d55ea,Inbound,Payments related,Payment related Queries,,,,14/08/2023 10:01,14/08/2023 10:02,14-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
5239a68e-92d4-4af5-8648-8a7ca4be7b99,Inbound,Returns,Return request,Simply great,,,14/08/2023 10:31,14/08/2023 10:36,14-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
d64acd64-f4b4-436e-97b2-59f57d32d07e,Inbound,Order Related,Order status enquiry,,,,14/08/2023 10:45,14/08/2023 13:39,14-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
fc239685-fb1f-44d1-b7d8-9c30d83dc612,Inbound,Returns,Missing,,,,14/08/2023 10:53,14/08/2023 10:55,14-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
5e3334a5-8dab-486a-a39d-b77010d0dd35,Inbound,Order Related,Order status enquiry,,,,14/08/2023 11:55,14/08/2023 12:23,14-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
0b23e669-3e92-479c-a724-a1aa283e037f,Inbound,Order Related,Installation/demo,No,,,14/08/2023 13:06,14/08/2023 13:10,14-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
b861e8ec-2089-4e53-b4ce-76bf1cf56009,Inbound,Returns,Return request,,,,14/08/2023 14:50,14/08/2023 15:51,14-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
f396f7aa-8ce6-4cc3-83c4-360b62ecaea8,Outcall,Returns,Return request,helpful service,,,14/08/2023 18:47,14/08/2023 18:47,14-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
9547b689-7b09-4b76-af49-bed6ffdc8f7d,Outcall,Returns,Reverse Pickup Enquiry,Thnx,,,14/08/2023 19:02,14/08/2023 19:05,14-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fc5ec0d3-f4d8-4987-80e1-7dd7b0724d7a,Inbound,Returns,Fraudulent User,,,,14/08/2023 21:23,14/08/2023 21:30,14-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8f4abf23-3508-4de7-8eb1-ff1f71b295be,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:08,15/08/2023 08:52,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
37005c9f-c731-4540-968b-663fc11baedf,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:24,15/08/2023 09:26,15-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,2
a7f3c088-1eb3-4a01-87ec-a222cb507575,Inbound,Returns,Fraudulent User,,,,15/08/2023 10:08,15/08/2023 10:13,15-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
b4b4ffd9-283b-4e86-b090-a77ff3eb560c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:35,15/08/2023 11:45,15-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
7909d5a3-ee8f-4d1f-8649-76d81060c1db,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,15/08/2023 11:42,15/08/2023 13:14,15-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4f67f3ed-44e6-4792-83de-035314372500,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 13:04,15/08/2023 14:11,15-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
dfefa535-b433-45ba-a81e-7629054e75f5,Inbound,Returns,Damaged,Good ,,,15/08/2023 14:44,15/08/2023 14:55,15-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9ed65beb-9aa2-4fd1-8b50-d951cea87e24,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 18:47,15/08/2023 19:05,15-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,1
866ebb18-f7cd-4dfa-a074-4e7f13ce1569,Outcall,Refund Related,Refund Enquiry,,,,15/08/2023 21:45,15/08/2023 22:58,15-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
486b14df-5da7-42ac-9fa6-1f1757551c24,Inbound,Order Related,Order status enquiry,,40918a4d-913b-40b7-b9ae-be3e0e680421,09/08/2023 11:50,15/08/2023 11:38,15/08/2023 11:41,15-Aug-23,SONBHADRA,Electronics,40990,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
54c70a51-33a2-4d46-8ac3-8e365eec2c9d,Inbound,Order Related,Delayed,,7d1a4601-39ff-4f2b-8c90-353f31c384b9,04/08/2023 22:18,14/08/2023 22:48,14/08/2023 23:46,14-Aug-23,MELMARUVATHUR,LifeStyle,299,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
5ca567d4-2af4-40e5-bcc9-c6c83ed48577,Inbound,Returns,Product related Issues,,d4a534de-cc7a-421c-951b-b9609d2fdca9,27/07/2023 08:16,12/08/2023 17:02,15/08/2023 10:44,15-Aug-23,INDORE,Books & General merchandise,700,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,4
0b95f940-2914-42db-a24f-aa50a40abbbf,Inbound,Returns,Reverse Pickup Enquiry,,de2f6e65-5a80-4544-9c3c-6258cee0b2fc,07/08/2023 08:32,13/08/2023 13:04,14/08/2023 02:05,14-Aug-23,BARDHAMAN,Books & General merchandise,505,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
7769872f-b878-4b38-853c-9e9495d3aa88,Outcall,Order Related,Delayed,,6d2f3b76-f7b2-4633-a0e8-8849ec218d91,12/08/2023 20:10,15/08/2023 18:24,15/08/2023 18:25,15-Aug-23,PURI,Home,314,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8cbf8a1e-ba1b-4cd3-8ac6-2327578bad99,Inbound,Order Related,Unable to track,,bae9d55b-c128-4730-8863-f9300fbc82a0,04/08/2023 10:37,13/08/2023 19:54,14/08/2023 07:46,14-Aug-23,RANCHI,Electronics,799,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,3
88590d5f-9da0-446a-be08-80886decf482,Email,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:33,14/08/2023 08:38,14-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
d0500a8a-ea51-40fe-a2ed-647de345f392,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:48,14/08/2023 09:55,14-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
aed6d0c2-9977-4563-9c35-6e061d32425a,Inbound,Order Related,Delayed,"They Understand and Clear About My Issue, But No Proper Solution Given to Me for Getting My Ordered Phone Reach to Me",,,14/08/2023 14:08,14/08/2023 16:08,14-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,2
94d91ecb-cfb4-4efd-bab0-b6eb5abf7bb3,Outcall,Returns,Return request,,,,14/08/2023 12:24,14/08/2023 12:29,14-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
e4e844fc-9a97-48bf-bf8a-02094113c6df,Inbound,Order Related,Delayed,Good comunicating ,,,15/08/2023 10:58,15/08/2023 14:41,15-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
872d3af3-0d3d-4fcc-b76d-532814417ede,Inbound,Returns,Product related Issues,Nice service ,,,14/08/2023 17:40,14/08/2023 17:57,14-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
5d822438-9161-450d-8b48-d6115d7986ca,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 17:47,14/08/2023 17:51,14-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
ad174545-0799-42c3-9aaf-f73b6ed67fb7,Inbound,Returns,Fraudulent User,,,,15/08/2023 11:04,15/08/2023 11:08,15-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
9a537306-7fb1-45fb-9b92-833d3d6f387a,Outcall,Shopzilla Related,General Enquiry,,,,14/08/2023 18:51,14/08/2023 18:57,14-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,2
cb1a7ed8-0650-44f7-833f-f597e5c529e6,Inbound,Product Queries,Product Specific Information,  did not sent me the warranty card.,,,14/08/2023 19:28,14/08/2023 19:55,14-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
5e4f4f08-2465-4383-940f-3d105f758ab7,Inbound,Returns,Reverse Pickup Enquiry,I thought you are cheeting customer who have used online shopping. I have received wrong product.,,,14/08/2023 23:20,14/08/2023 23:23,14-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
8c9389a7-1cbe-47ec-9717-5b48f66a9401,Inbound,Order Related,Delayed,,,,15/08/2023 07:41,15/08/2023 10:30,15-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
2fb12113-a26c-4149-a615-1715dcb37bca,Inbound,Returns,Missing,Without receiving the item they mentioned delivered i really got dissatisfied it could be better if it is not repeated ,,,15/08/2023 08:51,15/08/2023 08:57,15-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
80a1f3fb-727a-4437-8177-3f2f37c48cf3,Inbound,Returns,Return request,,,,15/08/2023 09:28,15/08/2023 09:33,15-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
2c07cc9b-11d0-4c38-9fe3-30c0187cb5fc,Inbound,Returns,Return request,,,,15/08/2023 13:50,15/08/2023 13:51,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
ba0f9115-4092-4c00-9a71-cf5ca8da55a7,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:37,15/08/2023 18:05,15-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
3cb500ca-9868-4d43-89c5-4380e902ebf1,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:23,15/08/2023 22:24,15-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
3f1a38ae-8f6c-4ea4-ba9e-85dafb264398,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 23:37,15/08/2023 23:42,15-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
4558eecf-a626-4f27-ab9c-f2761b28cf6f,Inbound,Order Related,Order status enquiry,,0f4f4096-2c1f-44e9-bfcd-0349aad48377,05/08/2023 14:14,15/08/2023 20:07,15/08/2023 20:25,15-Aug-23,RANGAREDDY,Electronics,67990,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
707d04e4-449d-44c4-9ad1-72f4c16db6f7,Inbound,Feedback,UnProfessional Behaviour,???? ?? ????? ??? ?? ??? ??,b3131016-fb9d-4842-8562-d73ca144c315,08/07/2023 23:26,14/08/2023 20:14,14/08/2023 20:42,14-Aug-23,COIMBATORE,Electronics,799,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
1325cbeb-35d9-4f9b-9ac5-b65b57614b9f,Inbound,Order Related,Delayed,,2e17166f-b390-4d85-8486-f2013308b9e5,05/08/2023 12:07,15/08/2023 12:14,15/08/2023 12:15,15-Aug-23,HYDERABAD,Books & General merchandise,1053,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
7d36c93b-9d65-44d8-ac86-2a22420c7039,Inbound,Returns,Return request,,eaacc582-3a08-430c-aeaf-ea8c8e719cfc,02/08/2023 12:57,15/08/2023 08:58,15/08/2023 09:02,15-Aug-23,PURNIA,Electronics,1399,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
7b1c825e-f825-48f3-ad06-df075c852398,Inbound,Returns,Reverse Pickup Enquiry,Delivery person rating system should be also started,8796ad98-fdc6-4628-adee-a489b6d06b1a,08/08/2023 13:39,13/08/2023 17:39,14/08/2023 01:36,14-Aug-23,FAIZABAD,Books & General merchandise,113,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
220cd3e7-a020-48d8-9f10-74cbcd96dde8,Inbound,Refund Related,Refund Enquiry,Nice,10578fef-e093-412e-b6c5-529e7d9c9492,07/08/2023 22:16,15/08/2023 09:31,15/08/2023 09:33,15-Aug-23,BIHAR SHARIF,Electronics,649,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,4
9da2e6ef-d55c-4a4c-aa0d-1c82804ed344,Inbound,Returns,Missing,,4d58532b-77cc-43ef-9de4-5697d2dae30f,09/08/2023 13:22,14/08/2023 13:34,14/08/2023 13:35,14-Aug-23,TANDA,Books & General merchandise,796,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
0ede6635-ccbc-458f-8cde-89b26141d30b,Outcall,Payments related,Payment related Queries,I'm happy ,,,14/08/2023 07:25,14/08/2023 07:43,14-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
ec00de13-624d-4c55-b222-2a47dd1e7ce3,Inbound,Returns,Fraudulent User,,,,14/08/2023 08:56,14/08/2023 09:05,14-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,4
88ed8689-087f-47ef-90ca-23eee847297f,Inbound,Returns,Reverse Pickup Enquiry,??????   ??????,,,14/08/2023 11:20,14/08/2023 11:21,14-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
5934019a-5720-4d68-a55c-5b4a3b2d5ede,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:37,14/08/2023 13:02,14-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
9486a6a4-fb78-4c8b-9344-fa86186667ca,Inbound,Offers & Cashback,Other Cashback,Best Sarvice And Please Resolve My Issue Thankyou ,,,14/08/2023 13:59,14/08/2023 14:00,14-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4516e894-c2f7-4a2d-be7e-75548b03f733,Inbound,Order Related,Invoice request,,,,14/08/2023 14:48,14/08/2023 14:50,14-Aug-23,,,,,Sara Campbell,Logan Lee,Emily Chen,61-90,Evening,5
b3d8a76b-4cfd-4b76-b3db-94bae65ebc73,Inbound,Order Related,Installation/demo,Good,,,14/08/2023 16:40,14/08/2023 16:45,14-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
6b49fb5f-0af7-4d71-9374-c14421ada36c,Inbound,Returns,Reverse Pickup Enquiry,Fine,,,14/08/2023 18:33,14/08/2023 18:38,14-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
74a38c2c-fc87-4229-be13-4b572f6c4038,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:49,14/08/2023 21:49,14-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
44568a09-2bc5-4143-bbea-107465fd103d,Inbound,Order Related,Delayed,Service is better but time not warking and  others people 9 am and 6 pm job warking time ,,,14/08/2023 21:25,14/08/2023 21:27,14-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,2
946e6825-8300-4038-b9a9-01ede51fa786,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,,,15/08/2023 10:30,15/08/2023 11:02,15-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
83a672d6-c219-4ec3-abe9-e0852aef7567,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 09:42,15/08/2023 10:56,15-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
a7270c17-212e-4d85-bc74-ef3b8ae3b8eb,Inbound,Cancellation,Not Needed,Requesting every order to deliver within 2 to 3 days,,,15/08/2023 10:45,15/08/2023 10:46,15-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
5e1c76a7-b8ba-4a86-96de-e3356d3c5617,Inbound,Returns,Return request,,,,15/08/2023 11:55,15/08/2023 12:01,15-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3d54e4c6-824e-49ab-a343-a2c99f11a549,Inbound,Feedback,UnProfessional Behaviour,  team ,,,15/08/2023 13:25,15/08/2023 13:38,15-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
6747bafe-ac79-4758-be73-2a3270b7ef6a,Outcall,Feedback,UnProfessional Behaviour,Very nice ,,,15/08/2023 13:32,15/08/2023 13:34,15-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
36ce8eba-5f72-4108-920c-9cc22947d411,Inbound,Returns,Return request,,,,15/08/2023 14:27,15/08/2023 14:28,15-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
db877e82-5283-40c6-8e53-88cf173449d3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:55,15/08/2023 16:56,15-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
e4d102d4-a98b-4dcd-b28f-bf4fff43936f,Inbound,Returns,Return request,Fast in resolving issues and good communication with customers.,,,15/08/2023 19:05,15/08/2023 19:10,15-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
54091141-259a-47ff-8092-b288887cd871,Inbound,Order Related,Order status enquiry,"Nice behaviour,",65e2dfc9-b248-46ab-9ae1-ed261ff4e2bc,31/07/2023 11:48,14/08/2023 17:58,14/08/2023 18:36,14-Aug-23,KENDUJHAR,Home Appliences,40990,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
268485b9-c47e-4b9a-a4ce-6bfaec5b90e9,Inbound,Refund Related,Refund Related Issues,Thank for valuable information ,cbbd159d-6c79-4c9d-8fcb-868b9b45b7f4,04/08/2023 10:47,14/08/2023 19:23,14/08/2023 19:23,14-Aug-23,BALLIA,Mobile,22999,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
94b0cd9e-9460-4421-904d-bf2d900570db,Inbound,Order Related,Delayed,,55013bca-1b21-4221-a1e9-a236bd9dfbde,07/08/2023 07:13,14/08/2023 06:57,15/08/2023 18:24,15-Aug-23,VARANASI,Books & General merchandise,119,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
1da9ba02-cb94-40eb-9a6f-606b4a282edc,Email,Order Related,Delayed,,b75bf8ed-e3d2-4855-a067-474cc252fbd0,06/08/2023 18:31,14/08/2023 10:25,14/08/2023 13:31,14-Aug-23,HYDERABAD,Electronics,75990,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2dd591b8-6003-4dc9-9277-24002c271436,Inbound,Returns,Fraudulent User,"Even after taking a lot of time, my problem could not be solved. I ordered a torch light which I received on 9th but this product is not working I request returns but now till not return ????",c9e71699-6d72-4c4d-a8d8-58cbeb01cfd4,03/08/2023 16:55,14/08/2023 16:35,15/08/2023 11:11,15-Aug-23,DHANKAUDA,Home,1400,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e1d563d3-8e00-421a-a0ec-23deb8847667,Inbound,Returns,Reverse Pickup Enquiry,,7746bbfb-bab1-4cbd-aa42-e4af45414f05,03/08/2023 09:28,13/08/2023 17:27,14/08/2023 11:58,14-Aug-23,SRI GANGANAGAR,Electronics,1199,,Nicole Patel,William Park,John Smith,31-60,Evening,5
7487a9f5-e98d-45ab-abff-cfd657b51d3f,Inbound,Feedback,UnProfessional Behaviour,,6c7abcd1-20fb-42e9-9a02-182befe0cabf,10/08/2023 13:11,15/08/2023 10:03,15/08/2023 10:04,15-Aug-23,SAHEBGANJ,Mobile,7299,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
37c9f7e9-1dee-4f3e-8b9b-66fe55017410,Inbound,Returns,Fraudulent User,,37136a97-bb65-452f-9983-f51d634313b6,08/08/2023 08:04,14/08/2023 00:41,14/08/2023 00:43,14-Aug-23,HYDERABAD,Books & General merchandise,71,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
de226f48-400c-4ef2-939d-ce94198bf301,Inbound,Order Related,Order status enquiry,"My call got disconnected, please call back",c062c5e7-41d3-47b3-b5dc-254f71a159a0,10/08/2023 22:48,14/08/2023 09:51,14/08/2023 09:59,14-Aug-23,OSMANABAD,Mobile,18999,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
1c87c465-d12c-4359-98eb-5d07cdaa7083,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 02:01,14/08/2023 02:16,14-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,1
b8eca635-0329-4d92-a3dc-d02e93583b1b,Inbound,Returns,Return request,,,,14/08/2023 07:08,15/08/2023 15:53,15-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
e77d0847-dc8a-45d3-86d5-074b35a6b66b,Inbound,Order Related,Order status enquiry,Thankyou,,,14/08/2023 08:20,14/08/2023 08:22,14-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
ff6bc213-7eca-474b-ae85-8a1654d3b454,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 10:10,14/08/2023 10:12,14-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
363a3e7d-53fc-4452-80d6-40d0996d61cd,Outcall,Returns,Service Centres Related,,,,14/08/2023 10:07,14/08/2023 12:47,14-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
01a80eb3-9492-403d-b789-7cea67fdaa8a,Outcall,Refund Related,Refund Related Issues,,,,14/08/2023 12:54,14/08/2023 12:57,14-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
18b5a1ee-c6e3-483e-89e9-f95448fc3a98,Outcall,Cancellation,Not Needed,,,,14/08/2023 12:29,14/08/2023 14:28,14-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4513b099-e901-4086-aa9c-21ccab491db6,Email,Order Related,Installation/demo,,,,14/08/2023 15:16,14/08/2023 15:33,14-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
279bd059-bd02-4488-87f2-b7fafafcffc0,Inbound,Returns,Missing,,,,14/08/2023 19:12,14/08/2023 19:34,14-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
9fe395f6-2e7c-469e-9d99-55616cdddad4,Inbound,Returns,Return request,,,,15/08/2023 00:16,15/08/2023 00:23,15-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
73659790-7dbe-438f-9682-5d1bf139f3a4,Inbound,Returns,Fraudulent User,Smooth dealing excutive ,,,15/08/2023 12:47,15/08/2023 12:48,15-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
5f6744cf-4b72-4055-b318-162285297a4c,Inbound,Returns,Reverse Pickup Enquiry,Gud Job ,,,15/08/2023 10:51,15/08/2023 11:00,15-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
80838e0c-2cf2-4b1c-a470-214d9d7d9f3f,Inbound,Order Related,Order status enquiry,Sch a very bed service for your side . personally your courier side,,,15/08/2023 16:28,15/08/2023 19:40,15-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
ca1a1e77-6005-487b-8dea-d4f9e0481e8e,Inbound,Returns,Reverse Pickup Enquiry,When the product is incompatible you should enable the return option instead of replacement,,,15/08/2023 12:19,15/08/2023 22:26,15-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
35c2064a-681f-463b-a9d1-5765ff72a9cc,Inbound,Returns,Reverse Pickup Enquiry,Tq,,,15/08/2023 17:38,15/08/2023 17:41,15-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
2f6d815f-335a-4d1e-9845-24f403b18196,Inbound,Order Related,Delayed,,,,15/08/2023 21:30,15/08/2023 21:37,15-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
79a90132-e622-420d-9837-c00c90e2e707,Email,Order Related,Delayed,,e0fd4286-4e4c-4e12-93d3-85ae13d378f9,07/08/2023 11:55,14/08/2023 00:21,14/08/2023 00:24,14-Aug-23,NAGPUR,Mobile,18999,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,3
5979d07b-3b78-42d2-9f59-9ba4e95787fc,Inbound,Order Related,Delayed,Amazing wonderful friendly,384523ff-cf60-4969-8cae-25d1b1545bb5,08/08/2023 13:21,14/08/2023 19:28,14/08/2023 19:28,14-Aug-23,HYDERABAD,Mobile,16999,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
da601ae2-6b73-4078-a5ac-a6467fa5199e,Inbound,Returns,Technician Visit,,b96e8af3-7b50-49dd-9a2c-262eda9aee79,05/08/2023 20:26,13/08/2023 13:39,14/08/2023 13:25,14-Aug-23,GREATER NOIDA,Home Appliences,1199,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
98ba71df-469a-4ee6-bef9-e29a441dc99f,Inbound,Returns,Reverse Pickup Enquiry,,5fa1c503-35a1-4198-bae0-80e192c4907f,06/08/2023 20:43,13/08/2023 14:28,14/08/2023 08:56,14-Aug-23,ANGUL,LifeStyle,814,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
9ab8e5f1-b242-4123-a7e5-a4fefcd265f8,Inbound,Returns,Return request,Good ,d1110707-4439-478d-8961-b47d1195f47d,11/08/2023 19:26,15/08/2023 14:35,15/08/2023 14:37,15-Aug-23,GOREGAON,Electronics,1499,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
883cbea0-a934-4e5f-981d-bef2eb8edf4b,Inbound,Returns,Reverse Pickup Enquiry,,db4542f7-a510-4693-a8f4-f094142aa4f4,06/08/2023 10:03,14/08/2023 20:34,14/08/2023 20:39,14-Aug-23,BANGALORE,LifeStyle,499,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b74f657c-416a-4916-898e-94e21c3304f6,Inbound,Returns,Service Centres Related,,,,14/08/2023 10:13,14/08/2023 11:34,14-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
611a1a39-e671-41c8-b61c-67c39919dc3e,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 10:51,14/08/2023 12:01,14-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,3
e338b08c-4677-4a0e-b927-ee5a2fb16803,Inbound,Returns,Damaged,,,,14/08/2023 19:12,14/08/2023 19:15,14-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
66f6b7fd-c1d4-4789-a9cd-a4e1dc09a038,Email,Order Related,Delayed,,,,14/08/2023 14:53,14/08/2023 14:54,14-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
a2bc7b34-f096-475c-b3f0-18debd3e9ff3,Inbound,Order Related,Installation/demo,Very good ,,,14/08/2023 17:32,14/08/2023 17:36,14-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
29a1555d-4666-4c8a-8e78-9442038e499b,Inbound,Order Related,Delayed,,,,15/08/2023 11:37,15/08/2023 11:38,15-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c9b17672-16ba-4f2c-93aa-d066996777be,Inbound,Cancellation,Not Needed,,,,15/08/2023 11:54,15/08/2023 11:54,15-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
e74c937b-f2a0-4ee5-8148-53e6154f72b2,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:41,15/08/2023 16:44,15-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
91cd19f1-8dca-4f18-a0eb-6f53ef45f681,Inbound,Returns,Reverse Pickup Enquiry,A very helpful service. ,,,15/08/2023 17:17,15/08/2023 17:19,15-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
caed31db-3480-4bd7-bdcc-2db17a2993fb,Inbound,Order Related,Installation/demo,Clam and humble spoked for my queries. Thanks for giving best customer support,,,15/08/2023 17:40,15/08/2023 18:45,15-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
0d60bd34-6074-4826-aff9-d171927425d5,Inbound,Order Related,Priority delivery,,,,15/08/2023 18:42,15/08/2023 20:36,15-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
3a52b6ed-ddcd-43f8-876c-d0f6c4677b54,Inbound,Order Related,Delayed,"Timely delivery need to do, fir last 3 months it is getting repeated delay",f1a5b301-e63c-48c2-bc93-b42a103996b8,03/08/2023 15:40,14/08/2023 12:02,14/08/2023 12:03,14-Aug-23,PUNE,Mobile,19999,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
a51f6c20-c600-4cba-af09-3b43adb142b1,Inbound,Returns,Return request,Customer support ok but customer issue not resolvedA timeline.,5d44adec-68ec-41ad-b7ab-8a3b25e09928,03/08/2023 14:22,14/08/2023 09:05,14/08/2023 09:14,14-Aug-23,PATNA,Electronics,1799,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,3
4c60504c-2ec0-421b-8345-f019f4a22269,Inbound,Returns,Reverse Pickup Enquiry,Baat krne ka tarika   ,8354032f-0ed5-4ac7-9ade-e3152afcc811,06/08/2023 20:01,13/08/2023 11:45,14/08/2023 12:35,14-Aug-23,BALLIA,LifeStyle,799,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
b27e8a15-5d9e-424a-8a16-ef41f105b6aa,Inbound,Order Related,Delayed,"Your Shopzilla logistic person is not at all cooperative and coordinating with me even after requesting him for delivery. Product is already reached to my town since last 3 days. My Vapi town is a small town within 3 km radius, but still product is not reaching to me. I am literally bagging to delivery agent to deliver, but he is not responding. For your information,  I have cancelled my previous order due to delay in delivery. While writing this review finally delivery person came and I got my product delivered now. Thanks a lot.",d7c8b7fc-5916-4899-a0d1-8be0dc42eeea,08/08/2023 08:21,15/08/2023 13:44,15/08/2023 16:23,15-Aug-23,VAPI,Electronics,50990,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
494d625b-771c-42ff-8d0d-741a918169f5,Inbound,Returns,Return request,,8a5ac444-591d-4a5d-a156-4268f1c3e211,12/08/2023 04:52,14/08/2023 08:56,14/08/2023 08:58,14-Aug-23,NEW DELHI,LifeStyle,779,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
adea323c-6cec-4574-aa79-0e8da6569a3a,Inbound,Returns,Fraudulent User,Very good,d862e62c-f2fa-4794-bacf-f86574815913,11/08/2023 17:09,15/08/2023 14:04,15/08/2023 14:05,15-Aug-23,SIKANDRABAD,Electronics,1799,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
b80a8abd-3713-4f01-b501-86f6ce237c79,Inbound,Returns,Return request,,1c095319-19b9-4437-a8ed-34d1d7916e8e,02/08/2023 15:02,13/08/2023 22:05,14/08/2023 11:00,14-Aug-23,BIHAR SHARIF,Books & General merchandise,505,,Nicole Patel,William Park,John Smith,31-60,Evening,4
b3144b79-b74a-4277-b8fd-e3759c280c49,Inbound,Order Related,Delayed,,91e4619d-7209-4f7d-b149-edff8ee56b02,08/08/2023 21:46,14/08/2023 13:15,14/08/2023 13:53,14-Aug-23,HYDERABAD,LifeStyle,669,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
68f4b1e1-2adc-487c-8e78-d687e0a3fe5c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 08:46,14/08/2023 09:39,14-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
72d22b49-862a-4bf2-b335-ba24b72ad807,Inbound,Order Related,Order status enquiry,,,,14/08/2023 09:04,14/08/2023 14:14,14-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
53b107c6-efa0-4b39-8753-035caa78b850,Inbound,Order Related,Delayed,,,,15/08/2023 10:27,15/08/2023 12:52,15-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
1ee4691c-f4e5-4431-a08e-da1c4ca659ec,Inbound,Order Related,Seller Cancelled Order,I wanted the continental speciale coffee as I have ordered for the but the delivery boy tried to deliver a different product. I insisted for the correct product. Then he cooly left the place.I spoke to customer care executive to arrange for delivery of the product since the price for the product has gone up.but he suggested for re ordering the product which I did not feel as correct ,,,14/08/2023 14:18,14/08/2023 14:46,14-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,4
45426cd0-f926-4cd7-89f1-3cf213117ca2,Inbound,Returns,Fraudulent User,Satisfied ,,,14/08/2023 14:54,14/08/2023 15:12,14-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
78f895cb-53bf-4467-9b9c-9e82fa4ee6a4,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:22,14/08/2023 18:06,14-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
cebc714a-f33f-467c-8490-6908fa77b1db,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:51,15/08/2023 09:56,15-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,4
90eb2fc3-aa9a-4e55-b76d-9285f329648b,Inbound,Returns,Wrong,Everything okay but ??,,,15/08/2023 12:45,15/08/2023 12:46,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
e8c77988-0d30-444a-b420-ff8c6897c472,Inbound,Order Related,Installation/demo,Very good ,,,15/08/2023 12:07,15/08/2023 12:13,15-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
45314e1d-5d1e-497c-a050-a36303d81056,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,15/08/2023 17:03,15/08/2023 17:03,15-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
0e7b65ef-a994-43d0-8ed2-ec32c70a07d6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:19,15/08/2023 18:21,15-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
fe691894-599c-4775-9842-fc7d94b74a25,Inbound,Returns,Fraudulent User,Kindly add on all  n schedule languages,,,15/08/2023 19:33,15/08/2023 19:38,15-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
b2bef765-db7e-4963-b646-51088ce1084d,Inbound,Returns,Fraudulent User,,,,15/08/2023 19:47,15/08/2023 19:49,15-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
780e6211-cb72-48dd-a7a3-96e99707c6f7,Inbound,Order Related,Delayed,,32bde30a-2f23-4257-a0cc-213161c5007c,04/08/2023 22:04,14/08/2023 18:25,14/08/2023 19:54,14-Aug-23,OSMANABAD,LifeStyle,1000,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
bb65c2d1-d919-46d1-87b1-1fdfdd60a721,Outcall,Order Related,Delayed,,8d3674f9-d83e-4c6b-aabb-238da54cdcae,03/08/2023 21:05,14/08/2023 17:19,14/08/2023 17:20,14-Aug-23,BARGARH,Books & General merchandise,622,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
ee8f8238-b630-4d63-b466-2b4fa427732d,Inbound,Order Related,Delayed,,ebd00258-38a6-4be9-a1dc-6a73080721a0,09/08/2023 09:22,15/08/2023 11:11,15/08/2023 11:17,15-Aug-23,RAIPUR,Mobile,8499,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
0b5fb65e-deb5-44ef-9edd-fdba4cb622d7,Inbound,Refund Related,Refund Related Issues,,b2d63699-3b4d-4ca0-b7ab-2b20e80b198a,05/08/2023 15:38,12/08/2023 19:08,14/08/2023 09:42,14-Aug-23,PHALTAN,Electronics,12499,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
b7461775-cca2-49c6-a6a8-523c2f672283,Inbound,Returns,Missing,Customer support very good,,,14/08/2023 09:03,14/08/2023 09:05,14-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
7368426d-4803-472e-ba32-5e2a7b4a3a88,Outcall,Returns,Fraudulent User,,,,14/08/2023 10:09,14/08/2023 10:22,14-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
50fe4481-cadd-4228-8b8a-98e5d3927d22,Email,Order Related,Delayed,,,,14/08/2023 11:50,14/08/2023 11:51,14-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,4
728e6f78-6994-40b8-9e06-b1682c97c9c3,Inbound,Shopzilla Related,Shopzila Premium Related,,,,14/08/2023 15:04,14/08/2023 15:07,14-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
1977feff-2594-47b2-9f29-e57d1f9c186e,Outcall,Order Related,Delayed,Good person ,,,14/08/2023 21:33,14/08/2023 21:35,14-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
782b74e7-83f3-4dc7-adb4-0e1da82ab065,Inbound,Order Related,Installation/demo,,,,14/08/2023 16:11,14/08/2023 16:13,14-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
3876b3a7-c0a2-419a-aa43-bb0364495ea4,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 17:17,14/08/2023 17:21,14-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
93ec3903-8451-4f45-ad8d-09fd5c8b3f0e,Inbound,Cancellation,Not Needed,,,,15/08/2023 09:53,15/08/2023 09:53,15-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
a856e4bd-8a49-4b46-993c-8372808ed8a0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:17,15/08/2023 10:18,15-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
0926ff4f-1d37-4436-8ec0-52fbb28cc014,Inbound,Returns,Reverse Pickup Enquiry,My issue not resolved your company ,,,15/08/2023 10:43,15/08/2023 11:02,15-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
41ba781b-9624-40f6-be06-90fdc1b97a7c,Inbound,Returns,Reverse Pickup Enquiry,Yes ??,,,15/08/2023 10:38,15/08/2023 10:43,15-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
d287f9e8-7542-4502-8186-c159fa62271e,Inbound,Returns,Wrong,,,,15/08/2023 17:33,15/08/2023 17:50,15-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
389511fd-4a07-4982-ad9d-d1e98ac2fb2a,Outcall,Order Related,Installation/demo,"execuitive is good, experienced and well mannered. but no service by Shopzilla since 01/08/2023. So Shopzilla GO TO HELL and DESTROY IMMEDIATELY. STOP SUCH FRAUD BUSINESS. ",,,15/08/2023 17:28,15/08/2023 20:07,15-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
d177bb1d-c363-427c-9f12-f343dba9b41f,Inbound,Returns,Return request,Don't list cheap quality products in clothing this harms your rempotation and band value. Only waste buyers time and money ??,,,15/08/2023 21:07,15/08/2023 21:10,15-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
19af73d8-3373-41a8-8ee2-5757a2916fc7,Inbound,Feedback,UnProfessional Behaviour,It's gentlemen,,,15/08/2023 17:47,15/08/2023 17:51,15-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
13025815-b769-4ae4-ab3f-9e9562089005,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:27,15/08/2023 18:38,15-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
f8839891-5903-4bae-b2d6-bb225f1ea074,Inbound,Returns,Service Centres Related,,,,15/08/2023 18:38,15/08/2023 18:56,15-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
3cfe3905-2e0e-4eca-a627-5f298f4b6d08,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:44,15/08/2023 21:36,15-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
196814c5-4eae-4946-bff4-9e044b431539,Inbound,Order Related,Order status enquiry,Angrly service ,bdf890c6-121e-466c-87ab-1062bdf90f13,09/08/2023 13:08,14/08/2023 19:35,14/08/2023 19:57,14-Aug-23,BELPAHAR,Books & General merchandise,1199,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a6217e32-e831-488e-aa25-f31d1379065e,Inbound,Returns,Reverse Pickup Enquiry,,c186373a-e9b0-47f8-83a7-8b6eed16a1ed,31/07/2023 21:12,15/08/2023 12:30,15/08/2023 12:44,15-Aug-23,PANIKOII,LifeStyle,539,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
f51eef2f-f366-4b89-b740-19b21f9c832f,Inbound,Order Related,Order status enquiry,,4cff9c5a-58b8-44cb-9e86-26b057b8c891,08/08/2023 22:13,15/08/2023 10:46,15/08/2023 11:05,15-Aug-23,RANGAREDDY,Electronics,49990,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
68e91e12-567b-4431-8032-5e60986e49a4,Inbound,Order Related,Order status enquiry,,e0d2f97b-0c0a-4038-aba1-1eee4a6fced5,13/08/2023 01:10,15/08/2023 10:54,15/08/2023 10:55,15-Aug-23,BATHINDA,Mobile,99999,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
6715722d-256f-4f96-8469-feaf294b5a5a,Inbound,Returns,Product related Issues,,34cd52f4-872a-4417-b27e-5208d62d2144,06/08/2023 17:51,13/08/2023 11:18,14/08/2023 10:14,14-Aug-23,KOLKATA,Books & General merchandise,174,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
09d44cc6-5b35-4e40-9598-2b374e92cad4,Inbound,Returns,Reverse Pickup Enquiry,Thanks for your help me support ,66dfd131-dad3-4706-a073-dc4946801cf1,05/08/2023 13:07,13/08/2023 20:46,14/08/2023 08:18,14-Aug-23,BAREILLY,Books & General merchandise,243,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
b9301301-98e0-44e5-8424-2e3c3cdbeee6,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:23,14/08/2023 09:25,14-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
de7e5534-29b5-43e6-93e6-fad52a185255,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 11:34,14/08/2023 11:40,14-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
b76503f7-6994-4b2a-a881-9502b1233a1b,Inbound,Returns,Service Centres Related,,,,14/08/2023 14:10,14/08/2023 14:23,14-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,3
e6f13698-0999-421f-8b80-46567e3cf4fe,Outcall,Returns,Return request,Provide more good quality productsIn reasonable price. And we are happy  there is no delivery charges in most products thank you ,,,14/08/2023 15:15,14/08/2023 15:19,14-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
6f326ae6-457b-461a-91be-e4b1ba5a0be9,Outcall,Order Related,Order status enquiry,,,,15/08/2023 13:05,15/08/2023 13:07,15-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
f9268351-a5f6-4f54-8b1d-65fc10e88464,Outcall,Order Related,Order status enquiry,,,,14/08/2023 17:34,14/08/2023 19:57,14-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5ee808b7-44c6-4069-a01d-6fe2e1553547,Email,Order Related,Installation/demo,No comments ,,,14/08/2023 19:09,15/08/2023 07:20,15-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
2d60ffcc-d132-4206-bc7a-e92a09090c43,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 19:31,14/08/2023 19:38,14-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
f9340a22-8c14-42c6-9088-22769209154a,Email,Order Related,Delayed,,,,14/08/2023 22:58,15/08/2023 14:01,15-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
fe5dc7be-cadf-46e3-a10a-0a75913715a1,Inbound,Returns,Reverse Pickup Enquiry,Very good understanding ,,,15/08/2023 11:45,15/08/2023 12:45,15-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
0d10eda0-a361-4375-b78d-675f1faee94f,Inbound,Order Related,Order status enquiry,Satisfied with your service ,,,15/08/2023 13:03,15/08/2023 13:42,15-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
08c75c77-a6e7-4760-83b2-fb1d6640ac86,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:50,15/08/2023 13:50,15-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
2361fc30-ae6b-4375-b4f2-8bdff0468996,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,15/08/2023 16:21,15/08/2023 16:22,15-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
a1380bf2-a756-4b3c-8f0b-cd7194ca3da3,Outcall,Order Related,Order status enquiry,Non practical officer ,6f80d2ac-320b-465b-9984-015def2b1f82,09/08/2023 08:34,14/08/2023 09:28,14/08/2023 10:04,14-Aug-23,THANE,Books & General merchandise,7107,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
1facf410-fbff-47c1-86fd-a33e90f47173,Inbound,Order Related,Installation/demo,,b54c0b3d-08e0-4fa9-b987-c1b573e39843,07/08/2023 15:18,14/08/2023 11:01,14/08/2023 11:03,14-Aug-23,DALLI RAJHARA,Home Appliences,25790,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
f19eae00-a317-4812-b620-298f2cd1f781,Inbound,Order Related,Installation/demo,,,,14/08/2023 01:07,14/08/2023 01:10,14-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
9e8572c4-7e15-43e9-b64b-d3479e55d806,Inbound,Refund Related,Refund Enquiry,"Please solve for free delivery on Rs,250/to 300/00.",,,14/08/2023 06:23,14/08/2023 07:25,14-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
adf8fdae-deb5-456e-8656-c2c18380d33d,Inbound,Order Related,Delayed,,,,14/08/2023 11:00,14/08/2023 11:19,14-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
544f3061-c4f7-43cc-b46d-cc05cd233d28,Outcall,Returns,Reverse Pickup Enquiry,My problem is not solved ,,,14/08/2023 12:15,14/08/2023 12:28,14-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
78228693-6857-448a-b817-015767c105ab,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 16:01,14/08/2023 16:06,14-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
3faefc60-eda3-4e30-8239-4333cd67609c,Inbound,Returns,Missing,,,,14/08/2023 21:16,15/08/2023 10:41,15-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
9928e924-3059-454e-a737-c0443e657db0,Inbound,Refund Related,Refund Enquiry,Kindly arrange same product to customers which is ordered.,,,15/08/2023 00:02,15/08/2023 00:13,15-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0f653c93-507c-497c-8645-5e975b1a3440,Inbound,Order Related,Delayed,,,,15/08/2023 05:57,15/08/2023 06:02,15-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
c6c8c922-dff8-4935-aa5b-3f33a23d4b94,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:23,15/08/2023 10:29,15-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
6285e78c-0684-42a6-ae43-7b5744039667,Inbound,Returns,Return request,Sometimes customer call right after wrong item is delivered but it takes sometime to update delivery confirmation on Shopzilla. So You should have an option where customer execs an call customers back- basically schedule a call back for customers rather than asking to call next business day. ,,,15/08/2023 13:02,15/08/2023 13:06,15-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c5de1e4d-b8b9-4b55-bd34-c7b25fe03ff3,Inbound,Returns,Return request,,,,15/08/2023 16:48,15/08/2023 16:55,15-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
5c16d5c7-167c-473b-9fef-4d866b125efb,Inbound,Returns,Return request,,,,15/08/2023 18:09,15/08/2023 18:23,15-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8cc5ef8c-752c-47e9-a919-b6be952168cd,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:41,15/08/2023 21:47,15-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
b2203c6e-0630-480f-861c-d3a0c4023c18,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:45,15/08/2023 18:46,15-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,4
9478eda5-81cb-4229-b9fd-fcb55deebed6,Email,Order Related,Delayed,Very bad Services ,52e35214-ebbb-4b1d-803f-4fd689317d51,20/07/2023 23:45,14/08/2023 13:08,14/08/2023 14:11,14-Aug-23,GAYA,Books & General merchandise,464,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
f6fff1ae-70a8-46e4-b079-46f8529a8c39,Email,Refund Related,Refund Related Issues,Very bad ,caf317d3-4453-45cb-8033-8e9c6b12be70,20/07/2023 15:05,14/08/2023 14:18,14/08/2023 14:22,14-Aug-23,DHAKA,Home Appliences,8499,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
5f4d3624-925e-4581-89f3-861774bfa3b0,Inbound,Returns,Reverse Pickup Enquiry,Useless support ,5c215c13-e36f-472c-9642-89d6fe036988,26/06/2023 11:19,14/08/2023 16:27,14/08/2023 16:28,14-Aug-23,HYDERABAD,Books & General merchandise,455,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
cedd851e-6e43-4fd1-951a-cea5827ab9dc,Outcall,Refund Related,Refund Enquiry,,cc01ff26-9f86-4160-a41f-1c43248b4987,11/08/2023 15:33,15/08/2023 11:18,15/08/2023 11:22,15-Aug-23,BARPETA,Mobile,18999,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
2b57fbc7-4e6e-44c9-9b65-09176994fabb,Inbound,Returns,Return request,,621cbae6-bc93-4c95-8396-51f36f589a78,05/08/2023 20:28,14/08/2023 13:02,14/08/2023 14:19,14-Aug-23,BANGALORE,Home Appliences,9725,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
46738c22-5b6c-4545-a78c-a8d9c44f828c,Inbound,Order Related,Priority delivery,,b91de60c-0a79-4d50-bb24-13d9fd898cc5,11/08/2023 20:11,15/08/2023 11:13,15/08/2023 13:27,15-Aug-23,BARASAT,Books & General merchandise,491,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
4344a9bf-dea6-4513-8a06-2738c1688888,Inbound,Order Related,Order status enquiry,,e5340946-1ea1-4ddc-aba3-6285d10a652a,12/08/2023 18:50,15/08/2023 12:09,15/08/2023 12:10,15-Aug-23,KOLKATA,Books & General merchandise,2149,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
cd890873-115e-4dc7-a4f1-49bad4abe26a,Inbound,Returns,Reverse Pickup Enquiry,,85c5df30-af3c-4ac2-839b-e32eff3892d4,12/08/2023 08:09,14/08/2023 18:12,15/08/2023 17:12,15-Aug-23,GORAKHPUR,Electronics,1299,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
6537c9ca-83d1-432c-bb19-14b45060ef5e,Inbound,Returns,Return request,,b0ebfe7d-281a-49e1-8868-01b62b3f4e73,04/08/2023 22:12,14/08/2023 18:05,14/08/2023 18:07,14-Aug-23,KANPUR,LifeStyle,487,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
f65182f9-802e-4952-919d-976af14c19dd,Outcall,Order Related,Priority delivery,,,,14/08/2023 10:48,14/08/2023 10:59,14-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
3c24cd73-a0c4-4e07-a9e7-1c55c30c1c11,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:54,14/08/2023 16:41,14-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,1
dae28591-a6b4-44e8-9177-083dbe6a4a6d,Outcall,Product Queries,Life Insurance,,,,14/08/2023 16:25,14/08/2023 19:41,14-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a7790cfd-2d29-4fba-ad33-f7e7540e50cb,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:22,15/08/2023 16:26,15-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,3
35dfd179-a848-41af-9a2a-893869c4e632,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 09:03,15/08/2023 09:05,15-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
eba58020-d1a5-4359-84f5-aef61d74cb82,Inbound,Returns,Service Centres Related,,,,15/08/2023 10:59,15/08/2023 11:00,15-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
a908ffb3-472d-4d79-99e9-bf09e9d06e42,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:44,15/08/2023 13:45,15-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
7bf0d82d-529d-4a7c-ad48-5e55a91c96c0,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:18,15/08/2023 14:21,15-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
e8bd319e-69f8-477f-928a-681f9bfea67a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:03,15/08/2023 16:09,15-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
947da8e6-6f5c-4d64-9b34-d05a281a544e,Inbound,Returns,Technician Visit,,,,15/08/2023 19:12,15/08/2023 19:13,15-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
eb12d574-d828-4406-8ada-037060e7c28d,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:31,15/08/2023 19:32,15-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
8e13dc3e-ad7c-43c5-a581-e8dec07d83c6,Inbound,Returns,Fraudulent User,,,,15/08/2023 20:05,15/08/2023 20:06,15-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a01699d5-073c-4777-838f-a1c07f7ddedd,Inbound,Returns,Reverse Pickup Enquiry,,f92348cb-3726-4fd7-b72b-152c4df57d8e,01/08/2023 01:26,15/08/2023 16:43,15/08/2023 16:46,15-Aug-23,SAHARANPUR,Affiliates,65,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
09cf3b01-65ea-4604-85ec-9797bd31a310,Inbound,Order Related,Delayed,,e32bcbed-624e-46b0-97b4-6834dee9deea,05/08/2023 00:06,15/08/2023 00:20,15/08/2023 00:24,15-Aug-23,THANE,Books & General merchandise,375,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
e53109c7-dbc2-41c4-b9fa-b5d123631c6a,Inbound,Order Related,Delayed,,67c7f6dd-dbc4-4a71-8cd5-3d6b50d98778,10/08/2023 14:16,14/08/2023 20:02,15/08/2023 06:35,15-Aug-23,BHIWANI,Electronics,193,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
77a20f66-413c-46e8-b309-003d7a71c93b,Inbound,Cancellation,Not Needed,,378f2dbc-2fb3-49da-a9e3-dde6a1449298,08/08/2023 10:16,14/08/2023 13:44,14/08/2023 13:46,14-Aug-23,BONGAIGAON,LifeStyle,4123,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
25ff8d56-7019-41ac-b325-beab95cfddb6,Inbound,Returns,Reverse Pickup Enquiry,???? ???????? ?? ????? ??? ???????? ??? ?? ??? ?? ????? ???? ?? ?? ??? ?? ????? ?????????? ?????? ???? ?? ??? ?? ???????? ???? ????? ?? ???? ??? ?? ???? ?? ???? ?????? ?? ?????? ???? ?? ?????? ?? ???? ???? ????? ???,,,14/08/2023 07:15,14/08/2023 07:20,14-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
9a08f59b-3499-4e40-a244-e24cabf82ec5,Inbound,Returns,Return request,good customer care support ,,,14/08/2023 12:30,14/08/2023 12:31,14-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
e09cc650-a03c-4da3-a906-0bf980b00d37,Inbound,Offers & Cashback,Affiliate Offers,Happy for proper response by Shopzilla tram,,,14/08/2023 15:57,14/08/2023 18:48,14-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
cc004773-d4b9-49f5-a6c7-5d0e65280bc9,Inbound,Returns,Fraudulent User,,,,15/08/2023 17:53,15/08/2023 17:54,15-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
803c91b9-0187-40ec-b54c-12f65a3a4c78,Inbound,Returns,Reverse Pickup Enquiry,Nice voice,,,14/08/2023 19:54,14/08/2023 19:55,14-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
24bd2258-2573-4fe2-9eee-59e9fc2ef3e8,Outcall,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 05:42,15/08/2023 05:49,15-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
0f7f7b8a-c205-4eac-ab00-622554004db3,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 09:44,15/08/2023 09:53,15-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
0af17dc2-e268-41e7-8424-d1ee8b761154,Inbound,Returns,Return request,,,,15/08/2023 10:19,15/08/2023 10:40,15-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
870fda17-d0f1-48e0-9eca-9ff164292a51,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 13:26,15/08/2023 14:33,15-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7e6fca05-69e1-4984-af66-91322b5d3916,Inbound,Order Related,Delayed,Some time customer support eritete me but at last time customer support  talk me very goodly behavior it am happy to see him type of staaff are connected to Shopzilla it have outstanding communication skills Thankyou ,,,15/08/2023 13:36,15/08/2023 15:54,15-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
514c412c-80ad-4406-ae06-dfdc253b9ac5,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:17,15/08/2023 19:09,15-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
81d599a6-a7f7-4a3a-a0f8-efb8b3cfafb8,Inbound,Order Related,Installation/demo,,,,15/08/2023 18:05,15/08/2023 18:30,15-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,1
215fad57-10ae-4b47-a843-f246394af008,Inbound,Cancellation,Not Needed,,,,15/08/2023 21:36,15/08/2023 21:55,15-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7e8c7457-4a06-44bc-946d-226a64cccb90,Inbound,Order Related,Invoice request,,,,15/08/2023 21:52,15/08/2023 21:59,15-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
018257b8-1eae-4a10-816c-a60577294143,Inbound,Refund Related,Refund Related Issues,,28270b85-13ed-471f-8c31-47809893894c,01/08/2023 16:25,14/08/2023 22:24,14/08/2023 22:31,14-Aug-23,ARRAH,Books & General merchandise,990,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
ec4ccb68-fe88-476c-b9fa-0c354dfbc5da,Inbound,Order Related,Delayed,,fd83173c-58e0-4865-ba66-1a4b5532d4b9,07/08/2023 01:56,14/08/2023 18:33,15/08/2023 00:48,15-Aug-23,HARIDWAR,Books & General merchandise,468,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
2550ecf3-db26-446f-bf85-c40cd556bf54,Inbound,Order Related,Delayed,,1b75940b-2fb0-4e64-ab04-a289adf515d1,09/08/2023 08:46,14/08/2023 12:57,14/08/2023 12:59,14-Aug-23,MUMBAI,LifeStyle,2348,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
3045140c-0eed-4a63-bc03-01da7faa07bf,Inbound,Returns,Reverse Pickup Enquiry,,fce74271-e839-4f01-9285-bf33b57a2f7d,03/08/2023 16:41,15/08/2023 17:10,15/08/2023 18:14,15-Aug-23,SIROHI,LifeStyle,268,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
5aefbe10-9e83-4943-97f4-ed01c079ba15,Inbound,Returns,Fraudulent User,,221ca828-70e2-4f31-94ed-a911a4ff049b,08/08/2023 15:57,12/08/2023 22:34,14/08/2023 17:26,14-Aug-23,COIMBATORE,Home Appliences,24890,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
08e58850-fe3e-468a-bea2-adb5c3e32fd4,Inbound,Order Related,Delayed,,5bc73c1b-fccb-4388-93a6-393e07fe00b2,05/08/2023 15:33,15/08/2023 12:40,15/08/2023 18:28,15-Aug-23,RANGA REDDY,Home Appliences,2499,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6cac4bed-9e02-41f2-817f-ed959033f2cf,Inbound,Refund Related,Refund Related Issues,,b7e59640-d356-40d4-95b1-6b19ef8abdec,05/08/2023 08:27,15/08/2023 09:31,15/08/2023 09:35,15-Aug-23,FATEHPUR,LifeStyle,240,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
2d67df4a-db5a-4623-85ca-1c66ba9d9795,Inbound,Payments related,Online Payment Issues,,,,13/08/2023 23:32,14/08/2023 11:27,14-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
ab3924f2-e1a0-4c3f-84a6-a28ebb088f6f,Inbound,Returns,Reverse Pickup Enquiry,It was good overall,,,14/08/2023 07:38,14/08/2023 15:30,14-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
47bea58d-b489-400d-8858-8f72c23ed629,Outcall,Refund Related,Refund Related Issues,,,,14/08/2023 11:10,14/08/2023 11:12,14-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
1dd9810a-b6d9-47e1-af11-5ec38e72166e,Email,Returns,Service Centres Related,Fraud is freated with customers by sellng duplicate products,,,14/08/2023 11:59,14/08/2023 15:20,14-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
0e207d00-6900-436f-8516-77a3e4999ea4,Outcall,Returns,Fraudulent User,,,,14/08/2023 14:13,14/08/2023 14:15,14-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5d3187d0-3bda-4547-a5c5-8fb0eadcb305,Email,Returns,Return request,,,,14/08/2023 14:32,14/08/2023 15:49,14-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
4cfb264a-7789-4761-b34f-6b373c572aa7,Inbound,Order Related,Seller Cancelled Order,"The problem was solved perfectly but the issue was i don't get any information about my product,so it was my bad experience but whole thing was properly gone. ",,,14/08/2023 17:42,14/08/2023 17:44,14-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dab31feb-cc53-4878-88b2-cab3b4b36219,Inbound,Payments related,Payment related Queries,,,,14/08/2023 17:55,14/08/2023 18:09,14-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
41ffc28f-7699-42aa-83c7-f9dcb7fd1a08,Inbound,Order Related,Installation/demo,Please make regulation part third party companies and insure that do not push customer to take advantage,,,14/08/2023 20:27,14/08/2023 20:31,14-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
89521606-b6da-41a6-9541-498270316d20,Inbound,Returns,Return request,,,,15/08/2023 06:53,15/08/2023 06:57,15-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
457a7cc3-c2d1-4910-8aa6-77674ca3e57d,Inbound,Returns,Reverse Pickup Enquiry,Good support.But please give the messaging or updating option during the time of delivery. And it must be visible by delivery end.,,,15/08/2023 07:39,15/08/2023 07:39,15-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
2b83a431-e405-4ae5-bfa5-40eb4e44347a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:39,15/08/2023 20:32,15-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
25352d93-fec3-4cd0-90de-f24434cb899c,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:01,15/08/2023 12:31,15-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
2ace0fcc-b16a-44b0-9341-7b91208a9bc8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:08,15/08/2023 20:44,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
4400fd81-65ef-4ed9-8c4e-f7b64a8e8c3b,Inbound,Payments related,Online Payment Issues,Nothing but thanks Shopzilla,,,15/08/2023 18:58,15/08/2023 19:01,15-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
d9661352-071a-4e31-aa73-8c05704125d7,Email,Payments related,Online Payment Issues,,,,15/08/2023 19:00,15/08/2023 19:03,15-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cd78e03e-2eee-4c57-96d3-d92c57466e52,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:08,15/08/2023 21:11,15-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f5a32264-3a3a-4d5d-9633-4e2d5fe30497,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:21,15/08/2023 21:21,15-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
ce3501e4-e968-46f3-a32e-03b2fcbec83b,Inbound,Returns,Fraudulent User,,,,15/08/2023 23:48,15/08/2023 23:50,15-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
d694dfb6-ab91-4b45-a92e-cb8aaa0f72fb,Inbound,Order Related,Delayed,,7e7f8fdc-f720-4719-a6ac-4f279d8c1583,29/07/2023 15:00,15/08/2023 09:29,15/08/2023 10:26,15-Aug-23,KOLKATA,Books & General merchandise,599,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ca7e3679-1b9b-4b55-8be0-0d289d03883e,Inbound,Order Related,Delayed,,abb32558-0929-4e63-8ad1-0c93bf537658,08/08/2023 21:11,14/08/2023 13:49,14/08/2023 14:23,14-Aug-23,DHANBAD,Mobile,7759,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
5c474693-b270-4371-b0fa-f7ae5ea04284,Inbound,Order Related,Delayed,,305c7ed9-966b-4abe-9d39-5f6b5a62d268,05/08/2023 08:05,15/08/2023 15:38,15/08/2023 15:41,15-Aug-23,HOSHANGABAD,Books & General merchandise,352,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
24afa4d4-5f25-4d56-94b3-4143c8f5d736,Inbound,Cancellation,Not Needed,,6274133a-394e-4a09-829b-e753bab40d26,12/08/2023 22:27,14/08/2023 19:23,14/08/2023 19:34,14-Aug-23,ERNAKULAM,Electronics,899,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a6ac52f5-a718-4d0d-acf4-7ec4d0d3f91f,Inbound,Returns,Fraudulent User,,cc06ffee-cb66-492b-8597-63c22695c55b,11/08/2023 12:56,13/08/2023 16:12,14/08/2023 05:52,14-Aug-23,FARIDABAD,Books & General merchandise,307,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
e1e154b0-960e-4ead-ba87-f3e2b805b733,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 00:14,14/08/2023 00:28,14-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
2916f386-1c87-40e5-9868-a8d65dd25767,Inbound,Order Related,Customer Requested Modifications,,,,14/08/2023 12:12,14/08/2023 12:22,14-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
22c1904d-8ed7-449e-a47f-c2ad75c0aaed,Inbound,Order Related,Order status enquiry,Agent doesnt have updated information about delivery of product.,,,14/08/2023 15:06,14/08/2023 15:16,14-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
1876b061-0c7d-4241-8c1a-501cdb8bedea,Outcall,Returns,Reverse Pickup Enquiry,trying to actually resolve the issue instead saying i understand your concern.,,,14/08/2023 15:08,14/08/2023 15:09,14-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
358ee183-e896-4989-a306-50ef6e0313e7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 15:43,14/08/2023 15:46,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
72c57cfd-ca76-446c-b55b-e550eec916d1,Inbound,Returns,Return request,,,,14/08/2023 20:28,14/08/2023 20:30,14-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
cfd005c0-c9fb-4137-9405-91b6f14c3474,Inbound,Order Related,Delayed,,,,15/08/2023 09:47,15/08/2023 09:50,15-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
aa5aaabb-9880-4fac-9522-910faa2617b0,Inbound,Returns,Reverse Pickup Enquiry,Great ????????,,,15/08/2023 07:16,15/08/2023 07:32,15-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
f3498469-1516-41a0-8d35-42396e10ab71,Inbound,Returns,Wrong,,,,15/08/2023 09:11,15/08/2023 09:12,15-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
72a077fa-5816-414d-9c3b-472446402f7c,Inbound,Order Related,Delayed,Hi baat to aap ne achhe se ki ab muje PC number se bi call krlo as frd kabi ya abhi Wp kr skte ho you like frdship with me  ??   hindi   Bharat ????Happy 77th independence day !    ????????????????????????????????????????????,,,15/08/2023 09:19,15/08/2023 09:31,15-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e326e792-9783-4488-b4d0-2e15a2584b5d,Inbound,Cancellation,Return cancellation,,,,15/08/2023 09:26,15/08/2023 11:35,15-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
44a7df2f-a445-485a-a7e5-39c15a891dbf,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:43,15/08/2023 16:57,15-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ea8dfbc6-b7d6-4491-9a0e-25fcd330b40b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:14,15/08/2023 11:14,15-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
b4802eca-b53e-4375-bf13-cf0c2f2447dd,Inbound,Returns,Wrong,No,,,15/08/2023 11:41,15/08/2023 11:52,15-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0c6e74f9-2354-493d-a114-b5cbe8d18bd7,Inbound,Returns,Missing,,,,15/08/2023 14:55,15/08/2023 16:02,15-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,1
b2d68879-c338-4f2a-bc87-f568d1cbd6e8,Inbound,Returns,Return request,Overall all good.. ,,,15/08/2023 13:13,15/08/2023 20:16,15-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
c622d6cd-adc6-4f60-ac1e-9f66555c043e,Inbound,Order Related,Delayed,,,,15/08/2023 14:31,15/08/2023 14:34,15-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
086d224f-84ee-49bb-8647-db5af574883b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:18,15/08/2023 17:21,15-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
1b01d422-c7ef-48bb-add1-79714f11c265,Inbound,Returns,Reverse Pickup Enquiry,Some sellers miss use the no return policy by sending different products,,,15/08/2023 20:43,15/08/2023 21:14,15-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c2657338-9bb8-4782-a538-64b7be116ef5,Inbound,Feedback,UnProfessional Behaviour,Issue is not resolved in one month it's taking more than time required two times payment has been taken for one order,671d1797-02a8-4c17-a93d-af6bb1956a2c,10/07/2023 12:22,14/08/2023 12:07,14/08/2023 12:10,14-Aug-23,SATNA,LifeStyle,299,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
6802bd53-249b-497b-8c00-7e5a2ad6c978,Inbound,Order Related,Delayed,Why Shopzilla not give solution earlier,796341bb-ad13-420d-9ec7-564d590a9dc6,08/08/2023 18:47,14/08/2023 11:59,14/08/2023 15:10,14-Aug-23,AMRITSAR,Mobile,23999,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,1
64eb1c92-a91c-4763-a631-877d4693e63d,Inbound,Order Related,Order status enquiry,,c3d7013c-b535-4d0b-8cfa-155db0905879,09/08/2023 20:34,14/08/2023 09:44,14/08/2023 09:44,14-Aug-23,JABALPUR,Furniture,6649,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
13591bfd-3b23-4385-8b7b-f2236ec23fb2,Email,Returns,Wrong,,80cc4813-bd21-4d52-8327-d6848be624c2,20/07/2023 22:53,13/08/2023 23:26,14/08/2023 00:26,14-Aug-23,HYDERABAD,Home,862,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
d5e611c8-6706-49ae-b24e-69ed88214fa1,Inbound,Returns,Wrong,,,,14/08/2023 09:13,14/08/2023 09:14,14-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
e718cb35-5b17-4b10-ba57-73fa86cd64ee,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 09:39,14/08/2023 10:03,14-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
1e21450b-e512-4958-bf6f-f23bcba5d8aa,Outcall,Cancellation,Return cancellation,,,,14/08/2023 10:50,14/08/2023 10:58,14-Aug-23,,,,1094,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
84a5d540-8033-48ac-82d4-99dd23594582,Inbound,Order Related,Installation/demo,Any installation team contact details should be available under that particular order,,,14/08/2023 15:57,14/08/2023 16:21,14-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
d8ae8199-92ae-439e-bb0a-52054befa18f,Inbound,Order Related,Order status enquiry,,,,14/08/2023 16:20,14/08/2023 16:28,14-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
cddc9739-55cd-4db1-a791-c4d53118cda7,Inbound,Returns,Fraudulent User,  product na bheje,,,15/08/2023 07:42,15/08/2023 07:46,15-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
b5f5d30a-ec03-4cdd-9a41-2741e2608182,Inbound,Order Related,Installation/demo,My issue has been resolved ,,,14/08/2023 17:49,14/08/2023 17:57,14-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
3bf4608a-0a6f-4c34-a862-19701b724df9,Email,Returns,Return request,I love him ,,,14/08/2023 18:31,14/08/2023 22:48,14-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
be034877-bef3-4891-a877-02af45cb608d,Inbound,Order Related,Order status enquiry,Please ,,,14/08/2023 20:29,14/08/2023 20:31,14-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
9ee05ea7-1f1c-484c-8220-cfdbb9addaae,Outcall,Payments related,Online Payment Issues,,,,14/08/2023 20:30,14/08/2023 20:38,14-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
adfe5936-40e0-4530-a9d0-3e7671f14923,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:36,14/08/2023 21:38,14-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
061cb242-47fa-4d59-a240-f7d08dc97c4f,Inbound,Returns,Reverse Pickup Enquiry,Nice costamar support ,,,15/08/2023 06:55,15/08/2023 07:20,15-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
296f3213-3f2c-4e76-bf05-3228406ed1bc,Inbound,Shopzilla Related,General Enquiry,,,,15/08/2023 09:53,15/08/2023 09:54,15-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
24e23477-426a-4bcb-bf9b-10d6389a2815,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:55,15/08/2023 09:57,15-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
b432d049-60c6-4721-8502-778dc8df884a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:30,15/08/2023 21:26,15-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
7c1ef4ee-db08-4f21-bc62-4bbd1a13fefd,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:06,15/08/2023 12:10,15-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
68ea1d50-8581-4300-9993-95f7783d00ab,Inbound,Product Queries,Product Specific Information,Puta call option in help center. ,,,15/08/2023 12:18,15/08/2023 14:21,15-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
c1f7ae42-44ec-4fc9-bfc2-62bd169ea4be,Inbound,Order Related,Invoice request,,,,15/08/2023 14:49,15/08/2023 14:50,15-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5db7c893-fcc1-47dd-b62d-ae245bfb2544,Outcall,Returns,Return request,Customer service best LKin delevery product mising,,,15/08/2023 14:57,15/08/2023 15:08,15-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
87b6a378-cda5-4d71-aa22-eeacf9613aef,Inbound,Payments related,Payment related Queries,,,,15/08/2023 16:58,15/08/2023 17:04,15-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
6e118465-7620-496f-9129-ffd82e9d919e,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:10,15/08/2023 20:05,15-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bbf37756-ff6a-47ef-9772-ee916dda50e8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:17,15/08/2023 21:22,15-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
57535a04-8441-4e22-b532-836dc7530b60,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:07,15/08/2023 22:10,15-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9b11b664-7edf-4d68-944a-9daaf81102c6,Inbound,Returns,Reverse Pickup Enquiry,,c2730bbd-6a87-4c85-936e-2cefa592c662,01/08/2023 11:16,15/08/2023 13:39,15/08/2023 13:57,15-Aug-23,AHMEDABAD,Books & General merchandise,899,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
ec919229-2123-42d0-9bc9-62eace5139cf,Email,Returns,Reverse Pickup Enquiry,,26f9ac29-d87c-43ec-84e8-2d92190dc558,16/07/2023 09:26,15/08/2023 22:25,15/08/2023 22:30,15-Aug-23,GIRIDIH,Books & General merchandise,281,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
85054ddb-67c7-4299-9b5c-ba76b9086676,Inbound,Order Related,Delayed,,20fe758a-f57b-4f66-ae4c-f3153e3a86b7,04/08/2023 20:42,14/08/2023 16:56,14/08/2023 17:14,14-Aug-23,MUMBAI,Home Appliences,1199,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,4
7a3f4b44-adb5-4715-b0bc-d4b458e231e2,Outcall,Returns,Return request,,dbbfb76a-9d61-43a5-9151-06ce224c4b5e,08/08/2023 06:57,13/08/2023 13:56,14/08/2023 15:59,14-Aug-23,GANGAPUR CITY,Electronics,1599,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
c828cbe3-4d8f-4ebb-a90a-7e3c9c1702bd,Inbound,Order Related,Delayed,Gd person helpful ,da38609f-a0b7-4a69-a304-3e1c8149151b,08/08/2023 10:32,15/08/2023 11:58,15/08/2023 12:00,15-Aug-23,DATIA,LifeStyle,531,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
2183f158-ff73-4473-b13b-d998644fc39f,Inbound,Order Related,Delayed,He is understanding my problem ,d9a9b662-d00a-457d-ab88-eb3ffeaa69c4,09/08/2023 21:54,14/08/2023 13:25,14/08/2023 16:37,14-Aug-23,HYDERABAD,LifeStyle,1319,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
364a05c1-1c77-4f1a-bb46-23f85c3b4f05,Inbound,Returns,Reverse Pickup Enquiry,,6e8e0d75-0d63-4f45-a1ed-609e6d628f64,08/08/2023 14:38,13/08/2023 23:23,14/08/2023 00:26,14-Aug-23,PATNA,Home,177,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
ed681469-6e41-4e42-b52b-9a18fe97f78d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 01:38,14/08/2023 01:42,14-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
a357b093-03a4-4e36-801b-0bb5b4ef0dd4,Inbound,Order Related,Seller Cancelled Order,,,,14/08/2023 18:02,14/08/2023 23:29,14-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,1
76bb3574-b00f-4c08-bb84-5b118998fc93,Inbound,Returns,Wrong,Good service,,,14/08/2023 22:33,15/08/2023 11:16,15-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
56e40863-7238-4c49-b10e-98c7c12e6eda,Inbound,Returns,Return request,,,,15/08/2023 09:32,15/08/2023 16:30,15-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
7937b3be-9f62-44f6-afec-31b2fa8a913b,Outcall,Returns,Wrong,Good ??,,,15/08/2023 11:13,15/08/2023 11:27,15-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9b12fbf9-e04e-4d0c-8f80-b5685c20dfd2,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:50,15/08/2023 10:55,15-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
12bbd65e-e230-4ee6-acfb-c83b6fc2821a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 11:43,15/08/2023 11:45,15-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
40fb7726-dc0d-4fed-af2a-1ba13b209740,Inbound,Returns,Return request,,,,15/08/2023 12:54,15/08/2023 19:07,15-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,4
85478cd4-7bc7-4204-8835-9e4a3b83fe68,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:12,15/08/2023 13:18,15-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
73a0d6c6-9d67-48d0-9625-c82cde0ecd91,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,15/08/2023 17:15,15/08/2023 17:16,15-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,1
69b88017-ea28-4731-b993-64c8ed326549,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:34,15/08/2023 17:35,15-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
68bb9776-a4e7-465e-b7d9-8fdfd9353159,Inbound,Returns,Service Centres Related,Very good ,,,15/08/2023 17:58,15/08/2023 18:00,15-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
84f52b6e-751d-4342-ac74-57d9457c4601,Inbound,Payments related,Payment related Queries,,,,15/08/2023 18:42,15/08/2023 18:44,15-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
a10415d8-7c33-4543-8a5b-27bd70f49585,Inbound,Returns,Missing,,,,15/08/2023 18:49,15/08/2023 18:55,15-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
6f53da8b-a2a5-4980-a818-67f86c39b071,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:05,15/08/2023 21:02,15-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
ba45601c-8a17-4220-bcb0-ad4bd135f884,Inbound,Refund Related,Refund Enquiry,Sometimes app is not showing refund option. It is showing replacement instead of refund,,,15/08/2023 19:40,15/08/2023 19:44,15-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a6e76da5-ae35-489c-ac20-2fdb1628800d,Email,Order Related,Delayed,,a6f7033b-90f1-42b6-be0e-1ea022ccb0de,30/07/2023 13:16,12/08/2023 19:19,14/08/2023 16:37,14-Aug-23,KOZHIKODE,Electronics,690,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
346d1296-e5b6-4310-9caa-4d6de3d7feed,Inbound,Order Related,Delayed,Just have to change the voice quality.,6d98d923-d9c2-49e6-8603-7d1fe157d26e,08/08/2023 12:16,14/08/2023 16:14,14/08/2023 16:16,14-Aug-23,LUDHIANA,LifeStyle,758,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
98bc37af-e3ec-4a24-b154-34a21bf5af3a,Email,Order Related,Delayed,,8102d889-fcbd-41ca-8e76-feaca51a4032,05/08/2023 21:56,14/08/2023 14:44,14/08/2023 14:45,14-Aug-23,KHAGARIA,Books & General merchandise,154,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
6228b2ea-3b7f-4fa9-815e-6a1895510997,Inbound,Order Related,Installation/demo,"no, comments, overall very good experience",e69ad00d-8eb0-4a44-8308-dca5826bad13,26/07/2023 23:02,15/08/2023 12:34,15/08/2023 16:59,15-Aug-23,THRISSUR,Furniture,11264,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
91a1bda0-cefe-4241-b940-183e4aa464e2,Inbound,Refund Related,Refund Related Issues,,f7f9d20c-eaf2-439d-be84-232d25632ef9,02/08/2023 05:00,15/08/2023 08:27,15/08/2023 08:33,15-Aug-23,AHMEDABAD,Books & General merchandise,809,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
9895bdfd-c495-4e19-b0f4-6d1cd4462e39,Inbound,Cancellation,Not Needed,Good information ,2463c411-99a8-4df7-859e-8844ffc593c6,11/08/2023 05:56,14/08/2023 10:42,14/08/2023 16:41,14-Aug-23,VARANASI,Books & General merchandise,2199,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
2b302419-b87d-478d-8cbf-fa1e2d0d1900,Inbound,Order Related,Delayed,,3cc316df-5a48-4930-b887-920c747dd67d,11/08/2023 08:51,14/08/2023 18:30,14/08/2023 18:31,14-Aug-23,PUNE,LifeStyle,1272,,Ashley Yu,William Park,John Smith,61-90,Evening,5
cd4bdd74-942d-4b6e-a254-9376696a41c3,Inbound,Order Related,Order status enquiry,We are very disappointed,,,15/08/2023 08:34,15/08/2023 08:40,15-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
d1a152a5-5b05-4897-a9fe-dc8e6221994c,Outcall,Returns,Return request,i am happy,,,14/08/2023 10:03,14/08/2023 10:09,14-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
2721c840-ee93-4572-831e-654f2ea7d495,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 15:48,14/08/2023 15:49,14-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
dfe45a54-63a9-48e4-9df8-910bae02257e,Inbound,Cancellation,Not Needed,Please add tags on products ,,,14/08/2023 16:22,14/08/2023 16:23,14-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f0a2164f-d31b-4d76-90a8-1be0955d5ef2,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:10,15/08/2023 07:29,15-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
c2983b69-2f79-4ffb-87b3-49332b101341,Outcall,Refund Related,Refund Enquiry,,,,14/08/2023 20:14,14/08/2023 22:23,14-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,2
f98aa9a0-0300-495e-b8bd-c507743d5419,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 20:25,14/08/2023 20:28,14-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
dedbb609-ddf9-47bf-9424-edfb5233d8d3,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,14/08/2023 21:17,14/08/2023 21:29,14-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
8b0074e4-8fd3-4f58-a05a-d2f27798935d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 23:40,14/08/2023 23:41,14-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
e5149dc9-362a-4d7e-9308-35488d696bf1,Inbound,Returns,Missing,,,,15/08/2023 06:45,15/08/2023 06:49,15-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
1a67d17a-e99f-4c8d-bb12-14f4b8f7fe09,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:15,15/08/2023 10:19,15-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
1ec47988-3ab2-47da-aa48-48da5ba24c3a,Inbound,Order Related,Order status enquiry,,,,15/08/2023 16:38,15/08/2023 16:41,15-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
c57ad9ba-485f-4d92-ba8e-71ccb776ef9a,Outcall,Returns,Fraudulent User,Very good ,,,15/08/2023 10:59,15/08/2023 11:01,15-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7de9da83-0d19-4c04-be8d-9a487de03053,Inbound,Cancellation,Not Needed,,,,15/08/2023 13:26,15/08/2023 13:31,15-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
7bb40896-2b36-41c4-bc94-984ddd86084d,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:10,15/08/2023 16:52,15-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
d91b4a41-fd65-4a8a-9201-3c689fead4a7,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:15,15/08/2023 16:18,15-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6a7f870c-79ae-4314-ba1c-67aee0a2435d,Outcall,Order Related,Seller Cancelled Order,Take consent ,,,15/08/2023 18:35,15/08/2023 18:37,15-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
439486bb-6938-4ec9-84d4-3fe55f82a113,Inbound,Returns,Return request,,,,15/08/2023 20:25,15/08/2023 20:41,15-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
0cc4880f-c578-4598-9022-d6f4e3572ae8,Inbound,Returns,Technician Visit,Quality of support is too bad need to work on that,7fe9c2cf-0202-4506-b2bd-6280bc5dfd63,26/07/2023 23:15,13/08/2023 22:17,14/08/2023 21:00,14-Aug-23,BARAHIYA,Electronics,28990,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
49c52e3c-4d9a-4b30-be89-86ad0002312a,Inbound,Returns,Return request,,3efd6d18-d246-4ca4-9617-586872debb6e,05/08/2023 14:54,14/08/2023 22:03,14/08/2023 22:05,14-Aug-23,HAZARIBAGH,Electronics,1099,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
81c13b1b-2a8c-4074-be11-4636637ecc13,Inbound,Returns,Wrong,,6e6db66d-3e76-4871-9995-ccd6381c294e,05/08/2023 21:47,13/08/2023 09:56,14/08/2023 22:53,14-Aug-23,HALISAHAR,Electronics,799,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
e5cb8d65-d536-4aa6-bb8d-97f3e9fbf903,Inbound,Returns,Reverse Pickup Enquiry,,339cd871-2fef-493e-90c5-0c42ac75bb6c,21/07/2023 13:26,11/08/2023 23:35,15/08/2023 20:25,15-Aug-23,PUNE,Books & General merchandise,224,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
f17ea340-365b-4839-80de-4beb7cf9a74d,Inbound,Returns,Reverse Pickup Enquiry,,4ce26a15-c635-4b6f-bcac-60da5538eaf0,08/08/2023 09:45,14/08/2023 18:21,14/08/2023 18:22,14-Aug-23,JHANSI,Electronics,869,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
3b70e74a-18a2-4b3a-bf86-d9677ae9e9c7,Inbound,Returns,Return request,Good customer service ,9c5e87d4-1276-4124-8d07-eebb2da756d8,11/08/2023 18:32,15/08/2023 07:49,15/08/2023 07:51,15-Aug-23,BERHAMPORE,Electronics,1099,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
a5f89032-765e-4a1b-a5c6-ea0e7e195331,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 02:51,14/08/2023 02:55,14-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
3109bc3c-0363-4fca-868a-b34eba67b8e4,Outcall,Order Related,Seller Cancelled Order,Very bad,,,14/08/2023 08:13,14/08/2023 08:15,14-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
88f88ab7-8e28-4e3b-80f6-81ebe5dfd415,Inbound,Order Related,Order status enquiry,Good ,,,14/08/2023 10:48,14/08/2023 10:48,14-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
7851fe22-67fe-458e-9596-5c3383275e26,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 12:33,14/08/2023 12:38,14-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
216b557d-09a9-41db-a556-a11dbd0e3dd0,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:13,14/08/2023 14:08,14-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
e04f472c-590a-4100-80fa-bb50b8c0f3f2,Email,Order Related,Delayed,,,,14/08/2023 16:28,14/08/2023 16:29,14-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
be4e7f63-93f8-4268-9ed2-9648fda69fe4,Inbound,Order Related,Order status enquiry,Thanks,,,14/08/2023 16:42,14/08/2023 16:43,14-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
ce67ef72-9728-4582-a8b2-05e1bfaa368c,Outcall,Order Related,Installation/demo,Shopzilla care very happy ,,,14/08/2023 21:33,15/08/2023 08:57,15-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cb7ecc0d-d5a2-4c69-ab79-db4eb5d4bad5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 00:41,15/08/2023 00:58,15-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
89699d28-1fba-4738-ad9c-70b30d782a60,Inbound,Order Related,Delayed,Very good person ,,,15/08/2023 07:52,15/08/2023 07:52,15-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
ea9bf76b-ffd7-4d48-9196-23242e5fca33,Inbound,Returns,Wrong,Hood,,,15/08/2023 08:01,15/08/2023 08:01,15-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
cf38c3e6-a518-4b54-8bf2-927672e1feba,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 10:19,15/08/2023 10:22,15-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
6f203714-7204-4cde-9a12-9ebc1bb93b30,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:11,15/08/2023 15:12,15-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
9c768105-76cd-4292-a088-d67a2ba627f8,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:45,15/08/2023 19:18,15-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
bcdaf717-33e4-42ba-8fff-073510e56ca6,Inbound,Order Related,Delayed,,4a40649f-fe1d-4ebd-9b5a-4635508fa4e0,06/08/2023 12:42,15/08/2023 11:32,15/08/2023 11:35,15-Aug-23,DURG,Mobile,29999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,3
a3901af6-d8c6-4b1e-a634-8594f305ecdb,Inbound,Refund Related,Refund Related Issues, please return my money otherwise I ** you,94fa1190-4115-41f4-9e7d-6f77266967f6,06/08/2023 20:39,14/08/2023 17:31,15/08/2023 03:44,15-Aug-23,CHANDRAPURA,Electronics,15799,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
acc9476a-a6ba-4325-a76c-996e655ac1fa,Inbound,Returns,Return request,,a130f091-80dd-492a-bf94-f38e8a298c36,08/08/2023 15:12,15/08/2023 15:00,15/08/2023 15:40,15-Aug-23,KOLKATA,Electronics,897,,Evan Ramsey,Ethan Tan,John Smith,>90,Morning,4
ea0746c4-7b5c-45ec-b014-c2bd2106d851,Inbound,Order Related,Customer Requested Modifications,My address   fast updated thankyou costmer care,2e8a88a6-8b41-4c95-b594-95696c13972b,13/08/2023 00:06,15/08/2023 10:07,15/08/2023 10:10,15-Aug-23,DEWAS,Electronics,1199,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
35d9cf40-6268-4720-9e4b-67d0437ecd2b,Outcall,Returns,Missing,,f0143894-a1a4-4cea-a671-29fa5af0940e,08/08/2023 14:43,13/08/2023 11:15,14/08/2023 12:32,14-Aug-23,DHENKANAL,Books & General merchandise,775,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
e32b7a26-d6a0-476c-8797-804b142d4906,Inbound,Order Related,Delayed,Customer care executive don't want raised complaint against delivery partner logistics team.. compensation related or penalty related customer care executive didn't respond ,106a71df-9868-4b4f-89d3-432168e8e85e,12/08/2023 11:58,13/08/2023 21:33,14/08/2023 00:43,14-Aug-23,NAGPUR,Mobile,10999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7e609189-2042-4d26-b7c5-2cb4e3e227e1,Inbound,Offers & Cashback,Affiliate Offers,"Just to provide alternative number for the support team to reach me out, I meed to mail them @Shopzilla.com along with my government document as proof. The policy should be such that the customer support on call would be able to make the edits and add alternate number from their end.",4eda2501-adb8-44b7-a4bf-783a625eb767,04/08/2023 10:57,13/08/2023 19:34,14/08/2023 08:08,14-Aug-23,NEW DELHI,Mobile,9999,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
2263eea3-2850-4033-8a0f-c3fb24e83934,Inbound,Returns,Fraudulent User,Na,9a97a826-5319-4a5e-9033-d01a31837815,08/08/2023 21:04,13/08/2023 22:00,14/08/2023 06:45,14-Aug-23,VADODARA,Books & General merchandise,4899,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
2eafe9be-e059-4a6c-a380-7b8f42495e15,Inbound,Returns,Reverse Pickup Enquiry,Nice behaviour,,,14/08/2023 10:09,14/08/2023 10:13,14-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f7982241-7494-4775-bb60-df68f185d8e1,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 14:52,14/08/2023 14:53,14-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
5404a285-3232-4529-b78c-3fdd3f3ab5c8,Email,Returns,Return request,Do not have any proper information just repeat same thing againn & again ,,,15/08/2023 17:03,15/08/2023 17:14,15-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,1
a6546e40-2db7-4f45-8839-ddff9af4173c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:38,14/08/2023 19:44,14-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
e3514ec5-90a5-44c8-830a-0634a70d3cf5,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:47,14/08/2023 20:30,14-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
abbfba42-a203-4957-ab4b-7535deec1403,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:15,14/08/2023 21:22,14-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1d801b2f-eb16-4742-a30b-3fb8b5a38672,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:21,15/08/2023 10:39,15-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
1fd6b728-0295-4650-976b-0654c734dfb5,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:28,15/08/2023 16:33,15-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,3
968fc52a-707e-4dea-8362-a4e4f533a225,Inbound,Returns,Reverse Pickup Enquiry,Your representative speaking very well and coperate as excellent ,,,15/08/2023 17:52,15/08/2023 19:00,15-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
66b24ebf-9935-413f-9f48-57579b1e1cca,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:06,15/08/2023 18:08,15-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
09e74076-786f-4e07-b9f2-1f9d79d59cce,Email,Shopzilla Related,Shopzilla Rewards,,,,14/08/2023 16:00,14/08/2023 16:05,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,4
f4683344-a047-4960-8c2f-1fcc71ce8783,Inbound,Order Related,Delayed,,55b0029d-4b80-4b12-87f1-3f531fa4c89f,06/08/2023 09:22,14/08/2023 11:51,14/08/2023 12:00,14-Aug-23,BARAUT,Home,376,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8f629a9d-319e-481b-b30a-55c37af9dffd,Inbound,Returns,Fraudulent User,Good,ff1f990f-c9f9-472d-95fa-324b13003965,06/08/2023 09:17,15/08/2023 13:27,15/08/2023 13:46,15-Aug-23,GAYA,Books & General merchandise,85,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
9c894fd4-887f-48e0-921f-dff390486f90,Inbound,Returns,Reverse Pickup Enquiry,,eddf8f2a-eb12-4b43-be93-960ee02f5569,03/08/2023 12:21,14/08/2023 13:16,14/08/2023 15:21,14-Aug-23,MUMBAI,Electronics,3499,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
b8f2a889-d6d6-475c-af4a-ee8b2c055ace,Outcall,Order Related,Delayed,,86a4287c-3f3d-4824-8e1d-7f77f9b6e65a,08/08/2023 07:17,14/08/2023 10:59,14/08/2023 10:59,14-Aug-23,GORAKHPUR,Electronics,999,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
1ccfe0ef-b1b8-4e0e-b740-e5f879dd17d4,Inbound,Order Related,Delayed,Ma'am was so sweet and polite ??,240d9961-d799-4751-9072-17ca222d0b65,08/08/2023 10:46,13/08/2023 19:23,14/08/2023 10:59,14-Aug-23,BARAUT,Books & General merchandise,650,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
dbe3b534-aeff-4283-a758-053be3b58ac0,Inbound,Order Related,Delayed,,3d30e60f-55e8-4989-bacc-340ac45bd277,06/08/2023 22:22,15/08/2023 18:29,15/08/2023 18:30,15-Aug-23,RAIPUR,LifeStyle,199,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
563fcaa2-7100-4ee1-8db2-fe4466ac5e45,Outcall,Order Related,Delayed,,777793e7-e772-4628-94e0-e3a4c5a30ca7,06/08/2023 11:53,12/08/2023 22:35,14/08/2023 09:58,14-Aug-23,THANE,Books & General merchandise,454,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,2
b299538b-67a8-4d2d-aa11-298acef3abd1,Inbound,Returns,Reverse Pickup Enquiry,,307ffea7-c4c6-42ea-899c-8ab8fa607be1,21/10/2022 09:30,14/08/2023 09:35,14/08/2023 11:52,14-Aug-23,CHANDAULI,Electronics,2325,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
c10a63ca-65fa-44ba-8d10-0de0ed0b9e06,Inbound,Payments related,Payment related Queries,,f14dc99e-155a-4fed-a138-7d1fa67f05d6,12/08/2023 12:50,13/08/2023 21:46,14/08/2023 04:47,14-Aug-23,BILASPUR,LifeStyle,379,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
072a4f82-3f16-48c7-86ee-59d4e4258ead,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 07:46,14/08/2023 07:48,14-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
801e9102-22bf-492d-8a0b-e9d3e60501f9,Inbound,Returns,Fraudulent User,Hame bahut   mam se bat karke meri   se samjha mam ne.Mere hisab se mam ko bahut     field Mai.Thank you mam?? Meri help karne ke lie ??,,,14/08/2023 07:55,14/08/2023 07:57,14-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
a27c0ee4-a4bc-45b0-87c4-5c7ee3c31d41,Inbound,Refund Related,Refund Enquiry,,,,14/08/2023 09:15,14/08/2023 09:16,14-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
cb3176ab-aac0-4d2b-be9f-a99e26bb5c68,Inbound,Order Related,Delayed,Good,,,15/08/2023 10:39,15/08/2023 10:40,15-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
06cdf3bc-2864-4ca9-9a3e-c29cfba42559,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 11:09,14/08/2023 11:09,14-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ceb3bdf0-6bd7-4ecb-b7fb-c18550b68100,Outcall,Payments related,e-Gift Voucher,,,,14/08/2023 11:36,14/08/2023 11:38,14-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
728297a2-6f00-433e-94b3-b2095d7128b1,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,14/08/2023 13:42,14/08/2023 13:51,14-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
da60bee1-4cba-4572-967f-25c946207878,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:35,14/08/2023 16:36,14-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
1551721c-5a09-44e1-8db6-c9fe3edd489b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:48,15/08/2023 17:52,15-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
14fb6b62-f9e8-448d-a098-dc70492dd817,Inbound,Returns,Return request,,,,14/08/2023 18:30,14/08/2023 18:33,14-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
b93f9915-210b-4ffc-8526-864fccd81498,Outcall,Returns,Exchange / Replacement,,,,14/08/2023 18:38,14/08/2023 18:40,14-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
25e95842-180a-4528-858f-2502097d9f6c,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 19:04,14/08/2023 19:35,14-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
8ce5c056-facc-44d2-8544-c37c988ac18c,Outcall,Returns,Return request,,,,14/08/2023 21:48,14/08/2023 21:52,14-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
ba128ca9-2be8-4883-b69f-6aadda07fea8,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 07:53,15/08/2023 07:53,15-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
963c6df1-2135-42f6-8ed9-bffafe2f7f6c,Inbound,Refund Related,Refund Enquiry,Very supportive ?? thank you ????,,,15/08/2023 10:31,15/08/2023 10:32,15-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
5315497f-ed3e-4b6b-ad0b-d365377e658f,Email,Returns,Reverse Pickup Enquiry,Stop wasting customers time ,,,15/08/2023 13:27,15/08/2023 13:28,15-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
42378522-6e6e-4adb-b4d0-a1739ce4f9c5,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:47,15/08/2023 14:13,15-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
3bf5cde1-e8f1-41c2-96dc-f860f127d092,Inbound,Refund Related,Refund Related Issues,Excellent ,,,15/08/2023 18:42,15/08/2023 19:18,15-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
01a729c2-661c-47c1-93bb-45006351b15c,Inbound,Offers & Cashback,Affiliate Offers,,,,15/08/2023 18:51,15/08/2023 18:53,15-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
eeaa1ef2-e28f-41eb-9381-bd20b40040cb,Inbound,Order Related,Order status enquiry,,,,15/08/2023 18:54,15/08/2023 18:55,15-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
472bc39b-e335-44a1-9e5f-c131b7b56918,Inbound,Returns,Reverse Pickup Enquiry,,534377f1-500e-4632-8145-ce8f2da80524,14/07/2023 11:21,14/08/2023 15:29,14/08/2023 15:31,14-Aug-23,KEKRI,Books & General merchandise,3789,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
deaf6bf7-3ada-4710-a5a3-f2380a2d35dd,Inbound,Returns,Reverse Pickup Enquiry,,24a91b00-3bd0-4a61-9464-680d3ef42148,07/08/2023 11:15,14/08/2023 12:18,14/08/2023 12:22,14-Aug-23,ALLAHABAD,Electronics,999,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
a8504e8b-7b8d-4295-8202-0bfa713dd638,Inbound,Order Related,Delayed,,aa8cc025-c003-47dd-9a4f-3d63f6c4f2de,11/08/2023 05:07,13/08/2023 17:10,14/08/2023 09:50,14-Aug-23,HYDERABAD,Electronics,899,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
15b3983e-bbef-4449-9f29-556f9eb456a8,Inbound,Order Related,Delayed,,94b81fa3-2b80-48ad-a226-366b89aedb47,06/08/2023 12:20,15/08/2023 19:47,15/08/2023 19:59,15-Aug-23,GURGAON,Electronics,426,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
670438ab-011c-4458-bdd3-0f16cde4017d,Inbound,Order Related,Seller Cancelled Order,An action needs to be taken against the seller for unfair cancellation of the order.,fa383030-9f68-446f-ad53-4b00e86de18e,08/08/2023 01:07,12/08/2023 16:31,14/08/2023 15:16,14-Aug-23,HYDERABAD,Furniture,15999,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
4730a26d-e6ac-47ac-8dbd-31b744f77f29,Inbound,Returns,Reverse Pickup Enquiry,,74523938-9f70-4829-bf81-bf108246bd8d,09/08/2023 09:10,12/08/2023 18:36,14/08/2023 17:52,14-Aug-23,ALLAHABAD,LifeStyle,516,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,4
24a3c2b5-7dc0-43e3-9848-59b2d2bf3d13,Inbound,Returns,Return request,,0b31d08d-ea4e-49bc-9292-eda1a2eff0d4,22/06/2023 12:01,14/08/2023 12:50,14/08/2023 13:07,14-Aug-23,MADHEPURA,Furniture,13599,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8511592d-b487-4dc1-91ea-4af1d884a334,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla member for my problem.,5bc585e7-dad9-4120-bcf6-d03ee633fdef,08/08/2023 10:21,15/08/2023 17:10,15/08/2023 17:13,15-Aug-23,BANGALORE,Electronics,1099,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
e5c48423-e9a1-4f01-8577-46888b59e3c9,Inbound,Cancellation,Not Needed,Good ,ec9e7a01-8d06-46ff-809c-a9d2235b85ac,12/08/2023 11:42,14/08/2023 20:52,14/08/2023 20:55,14-Aug-23,SITARGANJ,Mobile,62999,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a7bb8900-a120-430f-b573-55ed6c16faab,Inbound,Returns,Reverse Pickup Enquiry,Retain employees like this guy. Short and simple conversation.,cbe87ffe-fb02-4f58-97a0-b4f9868d8d6a,09/08/2023 11:15,14/08/2023 00:32,14/08/2023 00:37,14-Aug-23,MUMBAI,Books & General merchandise,156,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
90162ad3-0ab7-4714-8da1-180f631c0be7,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:02,14/08/2023 11:03,14-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,2
e29e4827-8765-4de2-92c0-a732739d71f7,Inbound,Returns,Service Centres Related,,,,14/08/2023 12:22,14/08/2023 12:25,14-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
1aedd2fe-d158-4cab-a801-bd9bcef56d47,Outcall,Returns,Reverse Pickup Enquiry,Ok,,,14/08/2023 14:15,14/08/2023 14:15,14-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
0740a832-5d4c-49bc-96ad-23a7be76d82a,Inbound,Order Related,Delayed,Thank you ,,,14/08/2023 15:45,14/08/2023 16:57,14-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
2d3fabda-4f49-431e-adff-019c0b563c1f,Inbound,Returns,Exchange / Replacement,Didn't provide resolution ,,,14/08/2023 15:59,15/08/2023 22:30,15-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,1
71deebb1-6dad-4fae-be68-c0778f440ce5,Inbound,Returns,Reverse Pickup Enquiry,Bohut acha customer service that?,,,14/08/2023 21:50,14/08/2023 21:54,14-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,3
12fc61e5-a702-4de7-854a-0c9342b0e9a3,Inbound,Returns,Return request,,,,14/08/2023 23:38,15/08/2023 17:02,15-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,5
5ae625d7-b767-449d-bf8c-712780edf122,Inbound,Payments related,Online Payment Issues,great,,,15/08/2023 10:01,15/08/2023 10:32,15-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
8e8a5c45-4440-4b0e-9b07-1272fd17fccb,Inbound,Returns,Reverse Pickup Enquiry,Customer Support very good and Shopzilla is also good ,,,15/08/2023 13:38,15/08/2023 14:25,15-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
6647dbba-9b64-40dc-8d1e-c7ec062e680c,Inbound,Refund Related,Refund Related Issues,Thankyou for taking initiative my issue ,,,15/08/2023 15:06,15/08/2023 15:12,15-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8dc867b7-cab1-4244-ac24-3b713079f75b,Inbound,Order Related,Installation/demo,,,,15/08/2023 15:57,15/08/2023 15:58,15-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
aa703194-0845-4610-9ac8-d5c025ebd566,Inbound,Returns,Fraudulent User,,,,15/08/2023 15:32,15/08/2023 15:36,15-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,4
7cfdac28-65a7-4f2a-a638-e1f1ebadf7d4,Inbound,Order Related,Priority delivery,,,,15/08/2023 16:56,15/08/2023 19:46,15-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
d7914207-ff82-441d-b882-cd09fe90293f,Inbound,Order Related,Delayed,,,,15/08/2023 20:45,15/08/2023 20:51,15-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
18b4a932-7cfc-4050-9051-c476624d97e0,Inbound,Returns,Missing,,91aeaf38-cbdb-4494-8293-917f36ac46f0,01/08/2023 15:25,14/08/2023 18:48,15/08/2023 12:50,15-Aug-23,KOTA,LifeStyle,599,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
82d9f199-ad73-45ee-88a6-290a0338c162,Inbound,Cancellation,Not Needed,Very bed service I never use again Shopzilla ,bd76b8b8-d8cb-497f-b638-6d32de11fa16,01/08/2023 09:38,14/08/2023 08:58,14/08/2023 09:05,14-Aug-23,RANIKHET,LifeStyle,1259,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2c6056cc-bf1a-44d3-8d56-ee6b21364ba1,Inbound,Returns,Return request,Customer service excellent ,59431716-1ba5-44dc-8c33-c21614c1a9c4,31/07/2023 06:39,14/08/2023 10:38,14/08/2023 20:45,14-Aug-23,JAUNPUR,LifeStyle,782,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,3
e9b2b60b-9f90-4c8f-9d80-68b1a7c5cfd8,Inbound,Order Related,Delayed,,c4737308-aafa-4b3f-9558-0075ecea6217,06/08/2023 15:12,14/08/2023 17:37,14/08/2023 18:55,14-Aug-23,KOLKATA,Books & General merchandise,141,,Ronald King,William Park,John Smith,61-90,Evening,5
9188197b-8267-4665-8e51-9d761c352c6a,Inbound,Returns,Reverse Pickup Enquiry,,6b45f4a7-2660-479c-8a4f-35f2b0d16a52,01/08/2023 19:16,14/08/2023 16:51,14/08/2023 16:54,14-Aug-23,FIROZPUR,Electronics,999,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
3846af03-4e57-46f4-9205-3563853563b1,Inbound,Feedback,UnProfessional Behaviour,Good,e7d13ab0-2405-471d-823b-46714160f8f2,01/08/2023 22:44,14/08/2023 10:34,14/08/2023 10:35,14-Aug-23,BHUJ,Home,1279,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
a74a4d2a-c2b4-4275-b27b-12c05ac3db15,Inbound,Order Related,Delayed,,1ccea0d4-84d0-4a3a-a807-05aebc378390,07/08/2023 19:35,15/08/2023 17:40,15/08/2023 17:41,15-Aug-23,NAVI MUMBAI,Electronics,2414,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6672d043-1548-4c05-8a23-2be9447ae661,Inbound,Order Related,Delayed,,6855575f-3639-4417-b32c-bd3aefa753e7,09/08/2023 11:55,14/08/2023 15:31,14/08/2023 15:32,14-Aug-23,PUNE,Home Appliences,500,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
8d90371b-79cd-4152-87f1-dae4a35706a6,Inbound,Returns,Service Center - Service Denial,Customer executive not good and communication and skills very bad behaviour.,bc729192-0e26-436a-bbed-cef66b0f96ce,01/08/2023 19:34,13/08/2023 17:47,14/08/2023 06:13,14-Aug-23,PATNA,Electronics,499,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
bfc0899b-2cc1-4680-b00f-d40fbd5da6b3,Inbound,Order Related,Delayed,No,,,14/08/2023 05:46,14/08/2023 09:53,14-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
8ef24e8c-1bac-4e50-a7bf-d5fee24f5f14,Inbound,Returns,Reverse Pickup Enquiry,Thanks,,,15/08/2023 13:50,15/08/2023 13:51,15-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
2f41f446-3385-41b3-83f3-c90dc546ba48,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 13:17,14/08/2023 20:03,14-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
72554a6d-555c-42d5-a881-b9a10ab86718,Inbound,Order Related,Order status enquiry,,,,14/08/2023 13:30,14/08/2023 13:32,14-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1e98aad8-f7bf-415e-8677-dd2cad3cca69,Inbound,Returns,Fraudulent User,Excellent ,,,14/08/2023 15:21,14/08/2023 15:45,14-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
f1427cf2-1792-45fd-be02-3a11bd8e2d9d,Inbound,Returns,Return request,,,,14/08/2023 16:09,14/08/2023 23:54,14-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,4
c9c9c955-c8ec-42e1-85e2-befe92e72666,Email,Returns,Reverse Pickup Enquiry,,,,14/08/2023 16:23,14/08/2023 16:41,14-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,1
b84d5107-e836-4b73-a5f5-a70068b30100,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:07,14/08/2023 17:08,14-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
65b27012-dcb6-40e4-a843-f5eca4599e40,Inbound,Returns,Return request,Proper services and delivery of genuine products please,,,14/08/2023 17:45,14/08/2023 17:47,14-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
16f45d3d-0357-4c44-b38e-c569f45f877c,Inbound,Returns,Fraudulent User,,,,14/08/2023 18:24,14/08/2023 18:29,14-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
ce0871e7-e365-49fe-8a4b-d5197d2c25aa,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:56,14/08/2023 21:58,14-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e7e667da-66f9-403a-81fb-0cce97273220,Outcall,Cancellation,Not Needed,,,,15/08/2023 08:59,15/08/2023 22:19,15-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f3fa7a67-01b1-42f1-9f63-69ac8d7993ef,Inbound,Returns,Fraudulent User,,,,15/08/2023 09:23,15/08/2023 09:24,15-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
1ab6185e-a89f-41db-87a7-c3945e366046,Inbound,Returns,Fraudulent User,,,,15/08/2023 09:27,15/08/2023 09:30,15-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ed7cfa92-8e42-4ada-a24f-d144535f14f8,Inbound,Returns,Return request,Good ,,,15/08/2023 09:59,15/08/2023 10:00,15-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
2bce4a2e-aea1-4733-b820-0ac4e6fb298f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:41,15/08/2023 12:27,15-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
06b137c4-a34e-4b51-8694-8e488d3d72d3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:51,15/08/2023 13:02,15-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
817ba67c-0289-4dab-9a85-0d7b4516c844,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:09,15/08/2023 17:40,15-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
57202d75-60fe-4f31-a7d2-2e113eaa5bcb,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:23,15/08/2023 17:23,15-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
79402190-2c33-4568-afcc-2498834456fb,Inbound,Product Queries,Product Specific Information,Thank you customer service ,,,15/08/2023 17:22,15/08/2023 17:24,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
1ea5c7b6-fd71-4ac2-943e-7ffaee0c2f06,Inbound,Order Related,Delayed,Nice performance ,,,15/08/2023 20:22,15/08/2023 20:23,15-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8b8f8666-cc83-42f9-819c-ae6e1a0626ea,Inbound,Returns,Return request,Excellent Support i have recieved.Thank you.,,,15/08/2023 23:54,15/08/2023 23:59,15-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
3f6eced0-ef87-45c8-9170-6920b7daabfb,Inbound,Returns,Exchange / Replacement,,f883b57e-f21c-4faf-85ea-7c83487f9f0b,01/08/2023 21:35,15/08/2023 17:41,15/08/2023 17:43,15-Aug-23,DHANBAD,Mobile,9499,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
52af5e1c-7f9e-4361-85b6-8fa12a1fc19c,Inbound,Product Queries,Product Specific Information,"My washing machine is not working, its been 10 days.No solution provided.As its defective i want refund or replacement.",,,14/08/2023 18:39,14/08/2023 18:43,14-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
41bae1b2-3bc9-4ddf-9af8-6586c03d4aff,Inbound,Returns,Reverse Pickup Enquiry,,dd0f249a-8c83-49aa-9e2f-6597eb5d51fe,04/08/2023 19:08,12/08/2023 19:47,15/08/2023 19:42,15-Aug-23,DULIAJAN,LifeStyle,226,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
834941c3-38cb-458b-bed5-7529857f2b5b,Inbound,Returns,Reverse Pickup Enquiry,,5696ac5b-75cf-44d2-987f-2c3bbf9d76ea,08/08/2023 22:07,14/08/2023 16:37,14/08/2023 16:39,14-Aug-23,PUNE,LifeStyle,218,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
394782c1-0ae3-4287-9708-9ff6f08ced72,Outcall,Returns,Return request,,0f4bc0cf-ee92-412f-8fc6-07db9dbe2320,10/08/2023 11:28,14/08/2023 00:38,14/08/2023 00:42,14-Aug-23,HOSHANGABAD,Books & General merchandise,699,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
198f9c18-4288-4235-9135-ea1849dc8287,Outcall,Returns,Return request,,,,14/08/2023 09:48,14/08/2023 09:50,14-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
5fe05a81-bb48-4ad7-8ae9-d33843b04bf1,Inbound,Feedback,UnProfessional Behaviour,Good ??,,,14/08/2023 10:06,14/08/2023 10:09,14-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
6fe21147-8b21-476f-ae1e-44928d038422,Inbound,Returns,Reverse Pickup Enquiry,The customer support executive should always be supportive and not arguable,,,14/08/2023 10:36,14/08/2023 10:39,14-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
d1449301-cfda-4a2c-b351-90c6fa3c6f86,Inbound,Returns,Reverse Pickup Enquiry,NYC,,,14/08/2023 11:01,14/08/2023 11:03,14-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
a6e86d86-be04-496e-83e3-d866e67c4bf7,Inbound,Returns,Fraudulent User,,,,14/08/2023 12:41,14/08/2023 13:22,14-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
e7d45efa-2235-4856-b8bd-12a013ba6280,Inbound,Returns,Return request,,,,15/08/2023 15:54,15/08/2023 16:08,15-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ea91f728-e91a-42d1-bdcd-9c462e88aabd,Inbound,Returns,Return request,,,,14/08/2023 12:41,14/08/2023 12:44,14-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
ac3c038b-a2d4-4a87-9f0d-cf053ed7e32c,Inbound,Shopzilla Related,General Enquiry,,,,14/08/2023 13:14,14/08/2023 13:31,14-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
2fb439bf-93ca-4d9e-a4a7-12c5a1bae33c,Inbound,Shopzilla Related,Shopzilla Rewards,?? ???? ??? ???? ?? ???? ????? ????? ??? ???,,,14/08/2023 16:20,14/08/2023 16:22,14-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,4
78758026-66c5-4a97-87bf-2c12b8f8117d,Inbound,Returns,Fraudulent User,,,,14/08/2023 18:08,14/08/2023 18:43,14-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
bcc07551-ec1e-4c76-8d71-3bc1abc509cc,Inbound,Feedback,UnProfessional Behaviour,Demage item ,,,14/08/2023 21:55,14/08/2023 21:57,14-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
553f4dac-40de-4284-9033-bb22bc0b9f90,Inbound,Returns,Reverse Pickup Enquiry,How the seller has canceled my exchange without contacting me.,,,15/08/2023 09:48,15/08/2023 09:53,15-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
4946d1a1-39d1-4c3f-992b-b064e7d84196,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 09:51,15/08/2023 09:52,15-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,4
34782895-c235-4a41-87a7-1c49538b7f59,Inbound,Order Related,Installation/demo,,,,15/08/2023 09:57,15/08/2023 10:00,15-Aug-23,,,,,Scott Scott,Elijah Yamaguchi,John Smith,>90,Evening,5
252b520f-656c-46c6-a57c-b8c34faa324b,Inbound,Order Related,Installation/demo,,,,15/08/2023 11:11,15/08/2023 11:13,15-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
76f8407b-2b32-4445-9ff5-d6b1a0be687a,Inbound,Returns,Exchange / Replacement,Customer care executive very politely and understand my query and resolved it on time,,,15/08/2023 12:34,15/08/2023 12:57,15-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
478f3949-9cc5-4b32-ae9b-44ecf4e5894f,Inbound,Order Related,Order status enquiry,,,,15/08/2023 12:49,15/08/2023 12:50,15-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
f6f67f75-ffff-436c-8ae2-2f39aa70721d,Outcall,Returns,Fraudulent User,,,,15/08/2023 14:52,15/08/2023 14:54,15-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,4
bd634ef2-7fe9-46e0-a190-ee7a81f97a37,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:27,15/08/2023 15:33,15-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
1fc12138-acf1-4e24-8a88-dcd228534f67,Inbound,Order Related,Installation/demo,,,,15/08/2023 19:51,15/08/2023 22:27,15-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
067a9704-99e5-47e2-ab0a-2783d812217c,Inbound,Order Related,Order status enquiry,Resolution was quick and efficient ,,,15/08/2023 23:25,15/08/2023 23:38,15-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
d162a517-e247-419b-a8ed-d1267cf23b33,Inbound,Order Related,Delayed,,eeac8a05-cbdf-4e77-995b-6984371c9794,28/07/2023 18:59,14/08/2023 16:35,14/08/2023 16:42,14-Aug-23,LUDHIANA,Electronics,858,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,4
5f0bfe32-4b78-4bca-b1e7-ec492e2a66de,Inbound,Returns,Reverse Pickup Enquiry,,15193332-96ef-4445-9360-3067a070d9d1,22/07/2023 11:52,15/08/2023 11:34,15/08/2023 11:37,15-Aug-23,THANE,LifeStyle,679,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
de125272-571f-43e6-b253-cde96458761d,Inbound,Order Related,Delayed,,9f26eada-e003-45ca-a6e8-2bd099aefec1,10/08/2023 12:12,12/08/2023 12:16,14/08/2023 12:00,14-Aug-23,MUMBAI,Mobile,25999,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,4
b4650a90-60a3-46fb-a999-1cc9cdea471f,Inbound,Returns,Reverse Pickup Enquiry,,c1d68b7e-7fda-4b43-ab6d-daf71aad7836,07/08/2023 14:37,14/08/2023 16:06,14/08/2023 16:09,14-Aug-23,BHAGALPUR,LifeStyle,435,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c6e333be-24ce-4be9-b916-5bd9536b1e4c,Inbound,Returns,Damaged,Good ,3d7beb58-5e78-4a14-ae47-9e04907e6e77,07/08/2023 18:58,14/08/2023 21:26,15/08/2023 08:13,15-Aug-23,DADRI,Mobile,24974,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e7c6b3ed-abb7-41f6-975f-73c9be0152b6,Inbound,Order Related,Order status enquiry,,4554a410-e0bc-4845-b463-5d7994c136c7,09/08/2023 07:37,14/08/2023 09:52,14/08/2023 09:52,14-Aug-23,MUZAFFARPUR,Books & General merchandise,218,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
e74c6af2-0aed-48ec-b071-9d470eb8e3d1,Email,Returns,Missing,,793d2189-cf76-48cf-9d88-26f9e70cc0f5,09/08/2023 20:17,14/08/2023 15:52,14/08/2023 15:55,14-Aug-23,GORAKHPUR,Books & General merchandise,497,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
0a967cc3-917f-459f-bb8d-bc577b28869c,Email,Order Related,Installation/demo,,928223b2-978f-4965-ace2-fc994fad25ea,08/08/2023 21:08,13/08/2023 17:38,14/08/2023 07:42,14-Aug-23,VISHAKHAPATNAM,Home Appliences,30499,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
d463e79a-44fe-4f6f-ae78-b85dfece71ec,Email,Order Related,Delayed,Very worst customer service. Executive is not having minimal knowledge to address the issue. Got very careless & irresponsible response.,,,14/08/2023 05:50,14/08/2023 08:16,14-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
b917d53c-3de5-492e-8167-d00b4a6132cd,Inbound,Order Related,Delayed,,,,14/08/2023 12:12,14/08/2023 12:15,14-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
10d3ba9d-62e2-4a43-bc62-1ddf2ac89b62,Inbound,Order Related,Customer Requested Modifications,Need proper information ,,,14/08/2023 10:08,14/08/2023 12:05,14-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
92e1c7f0-1a9e-4637-bfde-ccfb2aac7efd,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,14/08/2023 10:28,14/08/2023 10:31,14-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
abd0b500-ee3d-4975-984c-96d18e1c0f8c,Inbound,Returns,Fraudulent User,,,,14/08/2023 11:05,14/08/2023 14:00,14-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
be08db02-fc4f-4fcb-ae01-05f79e79cf50,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:39,14/08/2023 21:02,14-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
80fa8cd0-28a3-4f35-bdfd-6c6f7a49963c,Inbound,Returns,Return request,,,,14/08/2023 17:05,14/08/2023 17:07,14-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
96444d43-87bf-4ecc-9a79-c9956e4c817e,Outcall,Returns,Missing,,,,14/08/2023 17:59,14/08/2023 19:19,14-Aug-23,,,,645,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,4
293ab091-b68f-4a65-bfe0-e1b70f7639c2,Inbound,Order Related,Delayed,,,,15/08/2023 10:46,15/08/2023 11:16,15-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
a9e25b3b-285b-4172-a44e-ab4245428288,Inbound,Order Related,Priority delivery,Nothing ,,,15/08/2023 12:41,15/08/2023 13:04,15-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
1f7e6c38-758b-42f4-9b02-71700918cffb,Inbound,Order Related,Invoice request,,,,15/08/2023 16:09,15/08/2023 16:28,15-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
d9a6a1fa-cc8b-453f-badc-295b88b7c858,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:49,15/08/2023 18:50,15-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
72838fc1-190f-4ed5-a66d-503b399e8938,Inbound,Feedback,UnProfessional Behaviour,,3779ad15-5147-438c-a7eb-94b44a79b610,14/07/2023 16:07,14/08/2023 16:01,14/08/2023 16:09,14-Aug-23,AMBEGAON,LifeStyle,145,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
e6c51765-fe14-47bc-84f2-4f615ed3cd08,Inbound,Shopzilla Related,Shopzila Premium Related,Your sirvic is very bad,,,14/08/2023 18:40,14/08/2023 22:03,14-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
b5f9a483-af64-4613-8708-129cd94eb4c4,Inbound,Returns,Wrong,,f487d2d4-6a42-4293-bcd5-bf8e27213825,10/08/2023 16:13,14/08/2023 14:10,14/08/2023 14:13,14-Aug-23,INDORE,Electronics,1499,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
e9640ea0-4c35-402f-9da3-1f75f58b421c,Inbound,Returns,Reverse Pickup Enquiry,Aaj humko support kiye customer care Ji ne humko har chij Ke mamle mein santusht kiya ham unki   sahmat hai dhanyvad customer care,fda4a25a-c0a7-4c10-8e33-511a7a03ee34,04/08/2023 10:10,14/08/2023 10:09,14/08/2023 10:31,14-Aug-23,SHAHGANJ,LifeStyle,799,,Levi Bridges,Emma Park,John Smith,31-60,Morning,3
7696a756-d762-4511-a671-888e5009700b,Inbound,Order Related,Installation/demo,,a18ac761-5708-4059-9317-594f8b00237b,03/08/2023 11:01,12/08/2023 09:30,14/08/2023 18:16,14-Aug-23,BARPETA,Electronics,999,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
fa5b955f-e716-4cc3-b4b6-d60911ac36d3,Inbound,Returns,Reverse Pickup Enquiry,Very bad service ,7f3e9154-8b83-4baf-901d-9c76bbc0a79a,11/07/2023 14:11,14/08/2023 10:49,14/08/2023 10:54,14-Aug-23,JEYPORE,Home Appliences,4099,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a9afcf85-6f73-4fbb-a17a-37ce2668ac25,Inbound,Returns,Service Centres Related,,82a1c864-b26b-4705-b193-bced5c908e0f,27/07/2023 09:31,14/08/2023 13:37,14/08/2023 14:29,14-Aug-23,AHMEDABAD,Home Appliences,8499,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
6eba8109-3078-45ba-85d1-ecd2c0d5bd35,Outcall,Returns,Reverse Pickup Enquiry,Item missing in the boxAnd item not returned because image issueAnd issue not resolved till now from 27 July ,f2aad5e0-4b2a-4216-a506-ce96a14abaef,23/07/2023 19:11,13/08/2023 11:55,14/08/2023 07:29,14-Aug-23,ALLAHABAD,Home,899,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
74b599b7-a0c4-4a78-831c-fcbd55e8405d,Email,Returns,Fraudulent User,,d3d62e90-96f5-41b1-8ae2-23764a52bd4a,12/08/2023 13:19,14/08/2023 21:20,14/08/2023 21:28,14-Aug-23,DURGAPUR,LifeStyle,799,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
9b316aaf-8cd7-4106-8c59-5e449a12c422,Inbound,Returns,Return request,I am happy with coustmer support agent.,,,14/08/2023 23:24,14/08/2023 23:27,14-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
507d54a1-ec07-40e6-b6ec-7876d898c373,Outcall,Payments related,Online Payment Issues,,,,14/08/2023 12:57,14/08/2023 12:59,14-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
730a509f-5968-4e83-9642-35ad88123290,Inbound,Order Related,Installation/demo,Good ????,,,14/08/2023 14:04,14/08/2023 14:25,14-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
bfcdeb86-1404-4289-a670-7031ce3bf15c,Inbound,Returns,Reverse Pickup Enquiry,Sabse jyada ghatiya service ????,,,14/08/2023 13:46,14/08/2023 13:53,14-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b0d5eaff-9723-4215-a7b2-3893560b9f58,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 17:45,14/08/2023 18:02,14-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
42db6764-5b9c-482b-9717-9fe6016ec67b,Outcall,Returns,Reverse Pickup Enquiry,,,,14/08/2023 14:48,14/08/2023 14:49,14-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
4289875b-4d22-4edb-9b3c-3e04ef162ccf,Outcall,Order Related,Installation/demo,Thanks for Shopzilla castmare care ,,,14/08/2023 16:25,14/08/2023 16:26,14-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
2b51d803-2fbf-42ce-964b-db647a81d42d,Outcall,Order Related,Order status enquiry,,,,14/08/2023 18:27,14/08/2023 18:53,14-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
d1ce1ed8-b06c-4ee9-af4d-470d196ac347,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 18:26,14/08/2023 18:28,14-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
48f7842f-796a-4706-8b4a-dd61538b2506,Inbound,Returns,Damaged,,,,14/08/2023 23:53,14/08/2023 23:54,14-Aug-23,,,,,David Todd,Noah Patel,Michael Lee,31-60,Evening,5
67361679-a8e0-4220-9ca0-16c29eb6500d,Inbound,Order Related,Delayed,Nice,,,14/08/2023 22:10,14/08/2023 22:11,14-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
5d12356e-61be-4d45-8fd8-08328bb53440,Inbound,Order Related,Delayed,,,,14/08/2023 22:06,14/08/2023 22:29,14-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
e2b327c6-e347-4039-85da-83e7c4fcea8d,Inbound,Returns,Missing,,,,15/08/2023 06:25,15/08/2023 06:29,15-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
28fc5152-db60-4333-af6d-857615895610,Inbound,Returns,Wrong,Good service,,,15/08/2023 07:20,15/08/2023 15:14,15-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
65aeee7f-e9eb-42fa-85f9-63bf3d866df0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:51,15/08/2023 08:23,15-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
3ac92925-52be-4cfd-a004-265481adc7cc,Inbound,Returns,Return request,Good person ,,,15/08/2023 09:15,15/08/2023 09:19,15-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
8123e7c4-7c47-41ed-acd8-08570179b85a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:54,15/08/2023 10:55,15-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
2b172a36-deb3-4f62-8b81-e1690f1269b3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:47,15/08/2023 14:49,15-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2209e0ea-5baa-46a2-9a94-3b287c3cece1,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:18,15/08/2023 16:25,15-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
ebf0a860-c06d-4a10-a631-43787004d7dc,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:16,15/08/2023 16:20,15-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
1726e879-161b-4b5e-8371-fe6d3dae2427,Inbound,Order Related,Delayed,,,,15/08/2023 16:44,15/08/2023 16:53,15-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
27c26cba-9fc9-4a59-b7b8-13431aeef333,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:04,15/08/2023 22:26,15-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
95451e19-b298-4185-89ca-0d650472ff66,Outcall,Order Related,Delayed,,,,15/08/2023 18:36,15/08/2023 18:40,15-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
af2d5375-1b33-48b0-a87d-370c086f968c,Inbound,Refund Related,Refund Related Issues,,0211ad69-6f3c-4f43-a567-e8512fa529a0,14/07/2023 17:18,14/08/2023 11:17,14/08/2023 11:44,14-Aug-23,BHAVNAGAR,LifeStyle,591,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
51ddcd9c-11b1-4072-845a-36267eabf22c,Outcall,Order Related,Invoice request,,f804d5a3-4fec-4ba1-93c0-18f081a5a274,08/08/2023 23:07,15/08/2023 20:27,15/08/2023 20:29,15-Aug-23,NAVI MUMBAI,Electronics,40990,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
99cf049b-86d9-4c91-9810-cdb5f02bd446,Inbound,Returns,Return request,Disroy watch ,14ee31d3-85ff-4fcd-a86c-3515f68a00d7,06/08/2023 15:30,15/08/2023 08:43,15/08/2023 08:46,15-Aug-23,HAZIPUR,Electronics,1299,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
968167ad-3851-4ab1-808a-2e3b16ab1364,Inbound,Returns,Reverse Pickup Enquiry,Not bad,b8787615-cd4a-4efb-83fc-07de9e6963d2,06/08/2023 12:15,14/08/2023 18:17,14/08/2023 19:14,14-Aug-23,KALLIDAIKURICHI,LifeStyle,558,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
1b202916-d553-4f45-95ed-41e875a9a9c3,Email,Order Related,Delayed,,f2ad3b68-2dcc-4514-90ac-5a8d8817608d,07/08/2023 19:01,15/08/2023 10:57,15/08/2023 21:32,15-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,21999,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
af0948bc-d600-4b32-9be1-a934947c8105,Inbound,Order Related,Delayed,,cd2605c6-232b-4160-97fe-c434558827de,06/08/2023 00:51,15/08/2023 15:42,15/08/2023 15:45,15-Aug-23,HYDERABAD,LifeStyle,1499,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ebb4343e-5a45-41db-85c3-a2201e83dd85,Outcall,Refund Related,Refund Enquiry,,894a52ae-d09e-4495-bbae-2605ee1fe0f0,01/08/2023 19:46,14/08/2023 13:46,14/08/2023 19:43,14-Aug-23,THODUPUZHA,Books & General merchandise,544,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fb9fbc1d-d51d-4876-9e01-0ef9b23f5672,Inbound,Refund Related,Refund Related Issues,,e2bba8f5-8c4f-4db3-8a29-a83562b70541,06/08/2023 02:28,14/08/2023 20:13,14/08/2023 20:16,14-Aug-23,MUMBAI,Electronics,1579,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
5df0db5c-2304-482f-a702-3dc5ca1d0b9c,Inbound,Order Related,Seller Cancelled Order,,14033b5e-30f9-470d-90e9-c59fd2b04d2e,09/08/2023 21:05,13/08/2023 23:47,14/08/2023 17:19,14-Aug-23,KANNUR,Electronics,223,,Jason Glover,William Park,John Smith,61-90,Evening,1
383f3bc1-20d7-4a7b-8911-c161ed61295f,Inbound,Returns,Return request,,,,14/08/2023 08:14,14/08/2023 09:18,14-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
4b50cd74-e857-4d3c-844f-6c2695322bb0,Inbound,Order Related,Installation/demo,  service as usual ,,,14/08/2023 12:15,14/08/2023 12:25,14-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
3c16b234-f463-40d4-8d16-25aa86eb3421,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:25,15/08/2023 12:25,15-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,3
f1d3087c-c074-4c55-b4d4-ac4e35bcc070,Inbound,Order Related,Order status enquiry,,,,14/08/2023 15:31,14/08/2023 15:34,14-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
00365748-ea10-472b-9911-43026b028300,Inbound,Refund Related,Refund Related Issues,,,,14/08/2023 18:13,14/08/2023 20:18,14-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
75d343ba-3060-46b4-8610-86c612a793c2,Email,Refund Related,Refund Enquiry,,,,14/08/2023 19:22,14/08/2023 19:25,14-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
5405ad03-f0c8-4aec-a131-128e1ee9752b,Inbound,Returns,Return request,,,,14/08/2023 20:10,14/08/2023 20:15,14-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
7cfa8a86-fec6-41e6-9c7e-1af31e49179b,Inbound,Returns,Wrong,,,,15/08/2023 21:33,15/08/2023 21:35,15-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
8558e9b0-0506-4243-9b76-80f34f0b6c26,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 22:05,14/08/2023 22:07,14-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
91a32bf1-f0e4-4ae4-9f41-be1acd67d0fd,Outcall,Returns,Return request,,,,15/08/2023 09:33,15/08/2023 09:34,15-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
af9e86ee-9520-4ab1-8693-01504479e0a4,Inbound,Order Related,Delayed,Nothing ,,,15/08/2023 16:10,15/08/2023 16:32,15-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
28535186-171c-4cd2-ab2f-b0deab40def0,Email,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:08,15/08/2023 16:08,15-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
41af30df-2c9c-48a4-bd75-eb71e94bf823,Inbound,Order Related,Order status enquiry,,,,15/08/2023 16:33,15/08/2023 16:34,15-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dff7457a-7b33-4923-8009-4a8b789c2896,Inbound,Order Related,Order Verification,,,,15/08/2023 17:17,15/08/2023 17:19,15-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
6ae43ee7-98d8-45f0-bba5-43006fecbe98,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 18:54,15/08/2023 18:55,15-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
df67687d-53f1-4d08-808a-d625232c43c6,Inbound,Order Related,Order status enquiry,Main jab bhi oder  i hu Muzaffarnagar aate he reject ho jaata hai 2 bar aasa ho chuka hai mere sath please help,,,15/08/2023 19:20,15/08/2023 19:22,15-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
94177332-c749-4075-9011-e260173de81b,Inbound,Returns,Reverse Pickup Enquiry, Happy ,,,15/08/2023 20:31,15/08/2023 20:42,15-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
de2a7856-3b6d-4f6f-8b92-864dc157ee1a,Inbound,Returns,Return request,,,,15/08/2023 20:37,15/08/2023 20:39,15-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
5967db2d-243b-48c6-9d08-380efdbe51c9,Inbound,Returns,Reverse Pickup Enquiry,Very good,e79120e3-bd9e-4874-b04c-6b96e5fe7844,28/07/2023 13:41,15/08/2023 16:01,15/08/2023 16:06,15-Aug-23,KUKSHI,LifeStyle,999,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
8ee1ae6f-32fc-49d6-a300-c5217fde5fcf,Inbound,Order Related,Order status enquiry,,a945a129-7360-40f9-b90e-a102696d9a15,30/07/2023 16:16,15/08/2023 18:07,15/08/2023 18:19,15-Aug-23,KUCHAMAN CITY,LifeStyle,2069,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
e24cf0a8-bccf-4007-a0cc-6273a7e80a71,Outcall,Returns,Return request,,8fac7c6c-0726-43e1-b845-9a2fa36888e0,03/08/2023 22:04,15/08/2023 17:36,15/08/2023 17:39,15-Aug-23,NAMAKKAL,Electronics,999,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
06a9215a-ecd9-448b-985a-0e2926b9e50f,Outcall,Order Related,Installation/demo,,,,14/08/2023 02:20,14/08/2023 02:48,14-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
268048be-6f2b-440d-9614-4e5f8ceb0749,Outcall,Returns,Wrong,,,,14/08/2023 10:54,14/08/2023 16:17,14-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
876e356c-5221-4291-8393-a52340d66d8b,Inbound,Returns,Reverse Pickup Enquiry,You people are doing only fraud.,,,14/08/2023 12:04,14/08/2023 12:50,14-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2555cc32-e649-4fe3-8d0b-9f97e49f212e,Outcall,Product Queries,Product Specific Information,,,,14/08/2023 11:57,14/08/2023 12:15,14-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
5a1ba567-1949-4738-aaa4-0f0e876955c9,Outcall,Returns,Wrong,,,,14/08/2023 12:32,14/08/2023 12:38,14-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5663e65e-d022-4fd4-949c-1ffe5fa8cd2a,Outcall,Feedback,UnProfessional Behaviour,Communication was so polite and professional ,,,14/08/2023 12:58,14/08/2023 13:01,14-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
f6fd05c1-6967-4f3c-a095-964bb115967e,Inbound,Offers & Cashback,Other Cashback,,,,14/08/2023 14:48,14/08/2023 14:48,14-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
eda6eb29-b4d7-4c4a-b6b1-f3421a65ca85,Outcall,Returns,Return request,Nice product thankyou Shopzilla ????,,,14/08/2023 15:08,14/08/2023 15:10,14-Aug-23,,,,,Chelsea Crawford,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1e55dcf2-7dfb-43d7-a2cc-cc4c88953dec,Inbound,Order Related,Order status enquiry,,,,14/08/2023 17:51,14/08/2023 17:51,14-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
8d44b897-956e-41ed-a26b-00cc1818d285,Inbound,Feedback,UnProfessional Behaviour,,,,14/08/2023 19:11,14/08/2023 19:23,14-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,1
9e54b816-65a4-4bee-a212-60b54cd9059f,Inbound,Order Related,Seller Cancelled Order,Best,,,15/08/2023 12:21,15/08/2023 12:22,15-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
4e1176d3-f578-4cf3-85c0-10de04247966,Inbound,Returns,Wrong,,,,15/08/2023 12:41,15/08/2023 12:44,15-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
140b6d4d-a005-4b7f-aecf-83038f122d8f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:42,15/08/2023 15:45,15-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0afc9e11-aebd-4bd6-ab8d-e682f15cdfd8,Inbound,Order Related,Delayed,,,,15/08/2023 18:27,15/08/2023 18:41,15-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
49048fb3-8404-4331-bff2-dda4a52fe0d1,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 19:50,15/08/2023 20:00,15-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
aed8ff89-9c19-4967-a022-cb8a4ea34193,Inbound,Returns,Service Centres Related,Executive was very polite in nature and communication was too good,,,15/08/2023 21:39,15/08/2023 21:41,15-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a44e1451-e90b-4619-9abe-f3b0d0ac4a27,Inbound,Cancellation,Not Needed,,aa2c23b2-c8d0-4c35-8a52-0a381a342667,25/07/2023 22:14,14/08/2023 18:34,14/08/2023 18:35,14-Aug-23,SALUMBAR,Books & General merchandise,349,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
e78c87ed-0fd9-4ad4-baca-d067f1aa873f,Inbound,Returns,Reverse Pickup Enquiry,,be0d0111-6e79-4082-a07b-af0c92ccd955,04/08/2023 16:57,15/08/2023 09:48,15/08/2023 09:54,15-Aug-23,CHENNAI,Furniture,2090,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,1
05086b5a-43a3-46ab-803b-b61e8d7034cc,Inbound,Order Related,Order status enquiry,,e7cdf6e9-665a-4ce1-afcc-064c547a24b9,04/08/2023 13:00,15/08/2023 10:41,15/08/2023 10:45,15-Aug-23,CUTTACK,Books & General merchandise,999,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
18bb657e-ab49-43e6-be94-8f3dcf58369c,Inbound,Order Related,Delayed,,d0ba73b7-9ad6-45f1-9b8b-9318e27b8f75,09/08/2023 12:31,15/08/2023 11:31,15/08/2023 11:49,15-Aug-23,CHENNAI,Electronics,6999,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
e35bbed2-7e01-47ff-89c5-71f8ffb1aa6c,Inbound,Returns,Missing,,9ae4ab22-ec85-43c8-bb63-f9164034fdd4,09/08/2023 06:28,14/08/2023 07:46,14/08/2023 07:47,14-Aug-23,DAUSA,Home,349,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
481ca8de-cdc5-494e-9335-c27d9564ec68,Inbound,Returns,Reverse Pickup Enquiry,,f37ad48c-b3df-4603-b9b9-ea9d1d61fcf5,30/07/2023 23:54,15/08/2023 18:36,15/08/2023 22:46,15-Aug-23,NAGPUR,LifeStyle,2049,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,4
6af67ef2-7f59-46fe-8d11-71fc98791eab,Inbound,Shopzilla Related,Account updation,,,,13/08/2023 21:54,14/08/2023 08:54,14-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,1
fa7e13ac-6bf1-461c-97a4-e7c761c3d82b,Inbound,Returns,Fraudulent User,"Shopzilla team pls don't entertain sending floor or toilet cleaner with eatables, because there was a leakage and all my eatables are now sticky and it is really poisonous to consume it, also have a thorough recheck of the items you're sending, being Shopzilla plus customer, it's a worse experience altogether. ",,,14/08/2023 07:09,14/08/2023 07:37,14-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
25048279-9ec8-4b2d-9f57-5d2f69f2083d,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 11:32,14/08/2023 11:33,14-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
4c5085d5-90c8-43ce-afa2-c4dafa7681bc,Inbound,Order Related,Seller Cancelled Order,Good ,,,14/08/2023 12:22,14/08/2023 12:25,14-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
fc268cd4-dddd-47ca-bb51-fc6654e10a60,Inbound,Returns,Return request,,,,14/08/2023 12:41,14/08/2023 12:55,14-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
11291d49-41c2-4256-a72c-0a632904dd1a,Inbound,Feedback,UnProfessional Behaviour,The delivery person should be responsible for the open box delivery feature.,,,14/08/2023 13:53,14/08/2023 13:54,14-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
a1854a3f-41a5-4680-849a-c258303d8387,Inbound,Cancellation,Not Needed,,,,14/08/2023 14:50,14/08/2023 14:53,14-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
b944018c-fec1-4a24-8d07-952772505ea5,Outcall,Cancellation,Return cancellation,I asked not to close an open ticket and Mr.   closed it. i find this very impolite from his side,,,14/08/2023 14:49,14/08/2023 14:58,14-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,2
cb0c6fdc-c53d-4d34-afb7-8019dd2ffb4a,Inbound,Order Related,Delayed,The app is nice and the product is good,,,14/08/2023 20:56,14/08/2023 20:58,14-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e97ddfa3-b169-4b55-afb9-c0fad040260b,Inbound,Order Related,Seller Cancelled Order,call me,,,14/08/2023 17:32,14/08/2023 17:38,14-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
f4c6f6cb-da11-44e0-b602-a7df6a544653,Inbound,Order Related,Delayed,,,,14/08/2023 19:03,14/08/2023 19:05,14-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
2ce92aa5-d985-4238-9883-c4555291a0c3,Inbound,Order Related,Installation/demo,,,,14/08/2023 20:23,14/08/2023 20:25,14-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,3
9d572ef2-430e-4e4f-93f6-ea68ac384dc0,Inbound,Returns,Reverse Pickup Enquiry,,,,14/08/2023 21:33,14/08/2023 21:39,14-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,4
3b4accac-7e37-4aa4-a601-9366ff073781,Inbound,Order Related,Seller Cancelled Order,Bahut hi bakwas service koi fayda hi nhi hai in logo se baat kar ke in logo ke pass itna power hai ki ek delivery agent inko Inka aukat bata     aur ye bs sorry sir sorry sir   jate,,,15/08/2023 10:15,15/08/2023 10:21,15-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2201d5c8-f9a5-469c-b824-0d14477bbcb7,Inbound,Order Related,Installation/demo,Spprrbbbbb. .....,,,15/08/2023 10:33,15/08/2023 10:41,15-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
36c4197b-02f6-4d85-989f-29859f932dc0,Inbound,Order Related,Order status enquiry,Thanks you mem ,,,15/08/2023 11:55,15/08/2023 16:34,15-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b85f882d-6ac8-45c6-a59e-e8a529389e9b,Inbound,Returns,Fraudulent User,,,,15/08/2023 12:42,15/08/2023 15:06,15-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
967c1588-d8f1-44c4-abac-5e5d733dac83,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:08,15/08/2023 13:19,15-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
354e3e60-7606-4e2b-93fb-257494e9c157,Inbound,Order Related,Seller Cancelled Order,,,,15/08/2023 13:15,15/08/2023 14:44,15-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
40cd7a25-021e-4e2e-8fe9-ee921fa64e84,Inbound,Payments related,Payment related Queries,Good??,,,15/08/2023 14:55,15/08/2023 15:04,15-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
8e603f51-1255-4fa3-9687-523e2fefdac6,Inbound,Returns,Reverse Pickup Enquiry,Excellent service by your employees he deserves raise   ! ,,,15/08/2023 15:23,15/08/2023 15:24,15-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
7049a4cf-9630-4eec-9998-8ef5084ad693,Inbound,Returns,Reverse Pickup Enquiry,4,,,15/08/2023 16:16,15/08/2023 16:17,15-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
3a020bf8-0a78-4e2f-bf27-f385d4a93cff,Inbound,Returns,Service Centres Related,,,,15/08/2023 16:18,15/08/2023 16:25,15-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
e25ec22f-f0ae-491b-85f9-64d84762222e,Outcall,Product Queries,Product Specific Information,,,,15/08/2023 17:13,15/08/2023 17:17,15-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5a041f1d-0c3e-4e80-8ec5-a30732acc92c,Inbound,Offers & Cashback,Other Cashback,,,,15/08/2023 19:24,15/08/2023 20:05,15-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
a1178872-361d-4517-96c9-880b46d3f4e5,Inbound,Returns,Reverse Pickup Enquiry,Good,,,15/08/2023 22:01,15/08/2023 22:28,15-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
187db1e3-38f0-4ecd-92ed-706cf7da9a64,Inbound,Returns,Reverse Pickup Enquiry,Good conversation ,f26626ce-a5b1-4d88-8cbe-e32a4b92381c,16/07/2023 11:18,16/08/2023 09:34,16/08/2023 09:35,16-Aug-23,PITHORAGARH,Home Appliences,13999,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0fd427ee-8ac8-4de7-942f-5d27714918bd,Inbound,Returns,Return request,,,,16/08/2023 08:58,16/08/2023 23:06,16-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3718c2c9-932b-4833-bc0d-f4132752ece8,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 20:53,16/08/2023 18:16,16-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,3
aac80ec7-76cf-46df-ab32-02a43c50b414,Inbound,Returns,Wrong,,,,16/08/2023 10:52,16/08/2023 12:13,16-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
a8ad801c-74b5-4c1b-97ed-c98382255bbe,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 09:46,16/08/2023 10:01,16-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
e8691c72-1f1b-49e7-8c44-7e2e192f5088,Inbound,Returns,Service Centres Related,Good behavior,,,16/08/2023 11:44,16/08/2023 11:44,16-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
5fb7dce4-e406-4bc0-a1a6-82e3a83c9d02,Inbound,Returns,Reverse Pickup Enquiry,very good,,,16/08/2023 10:55,16/08/2023 11:00,16-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d0698a1c-3df7-4a35-8705-c7bb84889e09,Inbound,Returns,Missing,Shopzilla will be more helpful for customer care,,,16/08/2023 12:22,16/08/2023 12:37,16-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2900129c-c755-4b0f-8363-22c80e0aab4b,Inbound,Returns,Reverse Pickup Enquiry,We have not spoke but this is been triggerred.,,,16/08/2023 12:42,16/08/2023 12:47,16-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
90ef2aff-2857-40b2-a792-64eed9fb0ac7,Inbound,Returns,Service Centres Related,Only this agent try to understand my issue. I hope Shopzilla team will try to resolve my issue ,,,16/08/2023 14:31,16/08/2023 17:07,16-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
8470bca4-f92b-4d13-a05d-537dc7be38fb,Inbound,Returns,Service Centres Related,,3b797e3b-9ee8-43cd-b626-8445f2476e26,07/10/2022 20:54,16/08/2023 13:39,16/08/2023 13:44,16-Aug-23,ALIGARH,Home Appliences,18999,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
6462f31d-562d-46fa-87dc-5b2c2048390f,Inbound,Order Related,Delayed,,1c9eb128-8dcf-4385-8a0e-8a96cf81c167,07/08/2023 22:30,15/08/2023 15:47,16/08/2023 07:41,16-Aug-23,BANGALORE,LifeStyle,329,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
d0d5a446-a970-4a79-96d8-131740c64907,Inbound,Order Related,Delayed,,bdf4fd8b-8f64-4788-9e63-95d4af7792a9,08/08/2023 23:12,15/08/2023 11:50,16/08/2023 08:57,16-Aug-23,THANJAVUR,Books & General merchandise,353,,James Williams,Brayden Wong,John Smith,>90,Evening,5
0c1963ee-cc8d-4d6b-bc1f-93db4544e000,Inbound,Order Related,Delayed,,0c244226-9553-4c84-92ea-c7a4a02f8283,12/08/2023 13:23,16/08/2023 11:21,16/08/2023 11:33,16-Aug-23,HYDERABAD,Mobile,13999,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
dce271dd-07b0-44be-ae9e-9d21de7b23b0,Inbound,Returns,Wrong,,8d88fca0-2788-4fee-8c32-b1cbb67accd9,11/08/2023 14:38,16/08/2023 10:51,16/08/2023 11:15,16-Aug-23,PALI,Electronics,299,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,4
2423ec94-5f00-4f87-9c7b-00ca8c022c60,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 19:03,16/08/2023 00:16,16-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
786b25e3-f354-4d6d-adcb-f2dd28dca787,Inbound,Returns,Missing,,,,15/08/2023 21:12,16/08/2023 08:09,16-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
e5bcc1b8-c772-4743-b06b-315647b82f86,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:16,16/08/2023 11:17,16-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
57a45bd0-c287-4c2b-af47-43015d02c9c6,Inbound,Order Related,Seller Cancelled Order,Good interaction,,,16/08/2023 08:35,16/08/2023 08:37,16-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b3699496-b542-4e31-b435-450416b16053,Inbound,Returns,Missing,,,,16/08/2023 10:56,16/08/2023 15:42,16-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5c9a0b9f-8c5e-49e2-90e4-efd9709c5966,Inbound,Returns,Missing,Good sir ,,,16/08/2023 12:41,16/08/2023 12:44,16-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
3756c25a-6e3e-4f15-88aa-a2dc53c7a62d,Inbound,Returns,Fraudulent User,It was good experience .I want my refund,,,16/08/2023 12:58,16/08/2023 12:59,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
574e9464-2d2f-4681-97ac-ff1bc7568b34,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:55,16/08/2023 14:56,16-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
364e81d1-a85d-4fb0-81be-8a523c4fbbc4,Outcall,Returns,Return request,,,,16/08/2023 15:25,16/08/2023 17:37,16-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,1
93210d78-e408-4e59-81fa-b5da60cf55c0,Inbound,Order Related,Installation/demo,,,,16/08/2023 20:39,16/08/2023 20:40,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
560a9d10-60af-4aa4-bf02-fadf68a9a9d5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:51,16/08/2023 20:58,16-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
556db428-b0c4-4b58-9720-98ef77048e93,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:46,16/08/2023 22:47,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
e9a9bd2c-490b-40a2-8300-17094deb943b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 23:09,16/08/2023 23:14,16-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
1bc59003-e9c0-4312-b1c9-e35f06182ce0,Inbound,Order Related,Order status enquiry,,1fce899f-224a-48a5-8ce1-377d317af547,11/08/2023 09:42,16/08/2023 14:30,16/08/2023 19:47,16-Aug-23,AHMEDABAD,Mobile,32999,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c3b18c5f-afd6-4b3c-b339-e251a468f004,Inbound,Returns,Wrong,Exlent work,ced9fd3c-328d-4ea9-9ffd-76e99a64a0fe,05/08/2023 15:27,15/08/2023 18:14,16/08/2023 11:27,16-Aug-23,SULTANPUR,LifeStyle,1049,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
c6b12f4b-4133-4f5f-9f7e-280dff8c4bd4,Inbound,Order Related,Order status enquiry,Good,db8836cd-2d58-404e-b7a8-514c04a86a6b,12/08/2023 14:18,16/08/2023 06:51,16/08/2023 06:52,16-Aug-23,ROHTAK,Furniture,469,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cf656b34-8ab2-46ed-8554-d9303ef436c3,Email,Returns,Return request,,f99f1edb-dfcf-40a3-ab8a-48bec79fb9e4,29/07/2023 21:59,16/08/2023 18:27,16/08/2023 19:22,16-Aug-23,MUMBAI,Furniture,6599,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
e59ea7c4-2ed8-4755-8647-d0d3bae840f9,Inbound,Order Related,Delayed,,caef0325-7726-472f-9e0d-3399334a1b2c,12/08/2023 18:14,16/08/2023 20:20,16/08/2023 20:21,16-Aug-23,LUDHIANA,Electronics,5599,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
76496515-ce0b-4b40-adf7-5702a11b53af,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:59,16/08/2023 15:59,16-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,1
23ccb2c1-b4a1-4228-b229-885eee4918c8,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:00,16/08/2023 10:24,16-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
d27cdf2c-130b-46e3-985a-80408489ca70,Inbound,Order Related,Installation/demo,,,,16/08/2023 10:14,16/08/2023 11:35,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
f6369dae-51c2-4a67-81e0-a2aac563ef1a,Inbound,Refund Related,Refund Related Issues,Good service ,,,16/08/2023 11:42,16/08/2023 11:44,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
3e047b75-f75a-4b65-a3c9-5f1a8f5b2567,Outcall,Returns,Reverse Pickup Enquiry,??awesome ,,,16/08/2023 12:27,16/08/2023 12:30,16-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,3
7ac7c21e-b924-4627-ab1c-bfe74079ee99,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:56,16/08/2023 12:58,16-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
13a82e6f-6297-4ab3-bf8e-77f4f9e00f77,Inbound,Order Related,Order status enquiry,,,,16/08/2023 14:25,16/08/2023 14:32,16-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
16790d6e-d34c-4b91-bc12-7a8cccc4d0e4,Inbound,Order Related,Installation/demo,Very good ,,,16/08/2023 16:00,16/08/2023 16:06,16-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,4
766a447b-d31d-4a9d-b13c-917a67cbd1a1,Outcall,Shopzilla Related,Signup Issues,Very good,,,16/08/2023 19:12,16/08/2023 19:22,16-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
230553e3-9024-4870-91bc-ef1c53875d3a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:46,16/08/2023 22:47,16-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
6703ef57-2f66-4a1f-b4b0-c7127a65ad64,Outcall,Returns,Service Centres Related,Thanks for understanding my problem ??,d79e6125-0931-4981-a29f-cc6b0cb189c2,22/10/2022 20:23,16/08/2023 09:51,16/08/2023 09:55,16-Aug-23,KOLHAPUR,Electronics,2299,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
138761f2-c406-4f4c-a715-e6a7bfb3079b,Inbound,Returns,Return request,Customer care maam saport my query thanks customer care maam ,ca3c5a30-472f-4657-80dd-4560a35bb4d8,09/08/2023 14:54,16/08/2023 10:04,16/08/2023 10:15,16-Aug-23,GONDA,LifeStyle,488,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
d53edc4d-7b1e-4c86-b6fa-9e4ce77b5835,Inbound,Returns,Reverse Pickup Enquiry,Ok ma'am thanks ,409adf21-ed14-43ac-9d52-627a79657a34,05/08/2023 12:41,16/08/2023 12:04,16/08/2023 12:22,16-Aug-23,SIKAR,Electronics,1199,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
6a499b50-99aa-4619-96ae-e95829142c7e,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 18:37,16/08/2023 16:13,16-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
a4c008be-f39d-4dfe-86ec-3e935bff201a,Inbound,Returns,Reverse Pickup Enquiry,You Should solve the costumers problems  as soon as possible fastly.,,,15/08/2023 21:36,16/08/2023 16:37,16-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
a464fa02-6287-4108-9a86-1f75ad6d0bc2,Inbound,Returns,Reverse Pickup Enquiry,Imporve the quality of products,,,16/08/2023 09:53,16/08/2023 11:24,16-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
16350bed-7947-4e17-bb7c-3464f3bd8c2b,Inbound,Returns,Missing,The adviser was good in manner and I hope that issue will be resolved within 4-5 days.,,,16/08/2023 13:00,16/08/2023 13:09,16-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
c592004c-d7d7-4b13-9098-57e2be22bba0,Inbound,Order Related,Order status enquiry,,,,16/08/2023 13:22,16/08/2023 13:24,16-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4eac0d7c-d1c7-4d1c-8617-61b042f096f8,Inbound,Returns,Product related Issues,,,,16/08/2023 13:40,16/08/2023 13:49,16-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
40e99f6f-7ac8-4851-bf58-0f45100c1211,Inbound,Order Related,Invoice request,thanks ,,,16/08/2023 13:54,16/08/2023 14:00,16-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
0fdf7352-240b-4da0-85c0-f55af41b8b50,Inbound,Returns,Reverse Pickup Enquiry,The person didn't addressed my query at all....and labelled it as resolved....highly unprofessional and callous...didint ecen cared to call back,,,16/08/2023 16:45,16/08/2023 16:56,16-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
0bf34ae1-f0cf-450f-b4dc-b9632b96e8b7,Inbound,Returns,Missing,,,,16/08/2023 18:47,16/08/2023 18:49,16-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e22d0779-0cd6-4458-8391-00b267b76372,Inbound,Returns,Missing,,,,16/08/2023 18:52,16/08/2023 22:46,16-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
19f959ef-1b44-4b39-8c6a-b2f0a9193110,Inbound,Returns,Return request,,,,16/08/2023 19:33,16/08/2023 22:40,16-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,4
a40f2d4c-797f-4acd-8252-48492059719f,Inbound,Returns,Fraudulent User,,,,16/08/2023 20:59,16/08/2023 21:02,16-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
508900f3-9b1f-4da6-8a65-8b4133243173,Inbound,Returns,Reverse Pickup Enquiry,Every thing is fine,,,16/08/2023 20:31,16/08/2023 21:11,16-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
87c024a9-f33a-4024-b707-2796b69e4681,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:43,16/08/2023 21:50,16-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
536624eb-3949-454e-8e12-d68ec243e529,Inbound,Returns,Return request,,,,16/08/2023 09:09,16/08/2023 09:12,16-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
9ee34034-f4ed-40b0-9f75-91ab1f861a75,Inbound,Shopzilla Related,General Enquiry,Very good service ,,,16/08/2023 13:22,16/08/2023 13:25,16-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
0124b08a-1f0b-4848-ac56-59e48e395103,Inbound,Order Related,Installation/demo,Very bad ,,,16/08/2023 13:38,16/08/2023 13:48,16-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
a563a2c8-faba-4832-bb6c-11e39df0cb50,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 17:57,16/08/2023 23:08,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
126e2acb-1b61-421e-b5e5-899f3f7edabc,Inbound,Returns,Wrong,,0457a168-cee0-4dd0-82f6-73bb2116988c,07/08/2023 05:22,16/08/2023 07:27,16/08/2023 07:30,16-Aug-23,MOHALI,LifeStyle,798,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
0c08bdad-6a24-488f-8b2b-201ce4dcb61b,Inbound,Cancellation,Not Needed,,964f4c3a-0207-4eb8-8319-06e35894628b,06/08/2023 09:55,16/08/2023 09:22,16/08/2023 09:22,16-Aug-23,NAGPUR,Books & General merchandise,241,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6b19c7c2-35a6-4a38-b860-ceaa97dae157,Outcall,Order Related,Priority delivery,,607b7229-dadc-449e-a7d4-f095b4728e59,13/08/2023 08:32,16/08/2023 12:41,16/08/2023 16:57,16-Aug-23,DATIA,Furniture,7974,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
52d0d090-a77c-461b-abbd-488bd4abce01,Inbound,Returns,Reverse Pickup Enquiry,,3b9cd97a-f9bc-44cc-ad6e-7506fe9f4b41,04/08/2023 13:25,15/08/2023 23:29,16/08/2023 00:14,16-Aug-23,MAHESANA,Books & General merchandise,1499,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
d1b15852-2188-43d8-b87a-1a137361b015,Inbound,Returns,Reverse Pickup Enquiry,Make it quick ,,,16/08/2023 16:39,16/08/2023 16:51,16-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
2cc34072-59bf-4896-b698-d48a788b5cea,Inbound,Order Related,Installation/demo,,,,16/08/2023 10:20,16/08/2023 10:44,16-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
47ecd8d7-4787-424b-9fa3-2c40c80aa4b4,Inbound,Returns,Return request,,,,16/08/2023 22:43,16/08/2023 22:47,16-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
1e44000a-c365-41b3-88b3-a04908e2ed4e,Email,Returns,Service Centres Related,,,,16/08/2023 19:44,16/08/2023 19:46,16-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
0a147a0b-604c-4136-bcb2-528c16ab8bfa,Inbound,Cancellation,Not Needed,,,,16/08/2023 13:25,16/08/2023 13:26,16-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
6e32c003-47ca-4376-9d29-c6d68f3578ad,Outcall,Shopzilla Related,General Enquiry,,,,16/08/2023 13:41,16/08/2023 13:44,16-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
9ec968db-9559-41cf-9a91-90b7085cbf21,Inbound,Payments related,Card/EMI,Good,,,16/08/2023 15:17,16/08/2023 15:31,16-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
a74656ea-b4b1-49cd-9b14-e12397e9a632,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:38,16/08/2023 15:40,16-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
745b3bea-bbcf-41d3-8cf4-c649255d9a01,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 18:29,16/08/2023 22:26,16-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,3
6eaab3b4-613a-4953-a878-3ebaf54159b2,Outcall,Product Queries,Product Specific Information,,,,16/08/2023 21:24,16/08/2023 21:26,16-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
97c00852-29a7-4439-9d97-fc88d45d8ae1,Outcall,Order Related,Seller Cancelled Order,,,,16/08/2023 21:29,16/08/2023 21:42,16-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a876aea5-44fa-44bc-a09a-5a63b1925c45,Inbound,Order Related,Delayed,All well,257aa436-2861-44c5-8bb1-7f1afd4f11b5,01/08/2023 22:37,16/08/2023 23:24,16/08/2023 23:27,16-Aug-23,RAJKOT,Books & General merchandise,81,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
88f40060-be11-4ab2-bacd-390eb03f42e3,Inbound,Returns,Return request,......,7d51dce0-9b54-460f-8763-bad54a7105d9,08/08/2023 04:05,16/08/2023 14:04,16/08/2023 14:06,16-Aug-23,VARANASI,LifeStyle,432,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
8d7542b6-37f7-4142-90a6-5d29eb218420,Inbound,Order Related,Order status enquiry,,e2fb19bc-aadc-429c-96f2-43090d0d1d80,13/08/2023 22:52,16/08/2023 11:33,16/08/2023 11:34,16-Aug-23,ERNAKULAM,Mobile,11499,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5bc10666-a9e5-4084-b917-00cb5a17805a,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 08:20,16/08/2023 08:26,16-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,3
d30177d3-31bc-4123-849a-d5966254fe1d,Inbound,Returns,Reverse Pickup Enquiry,Thank you,,,16/08/2023 09:53,16/08/2023 09:57,16-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
642f411a-3c8a-4e84-aede-9f3b23da57de,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:35,16/08/2023 12:44,16-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
2e302adf-c649-4fd4-ab78-41641edf2066,Inbound,Returns,Return request,,,,16/08/2023 13:38,16/08/2023 13:39,16-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
5b6dca2f-6e73-493f-96ba-69d97ebe273b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:05,16/08/2023 15:05,16-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
e8da3936-d0c8-44fb-a53e-fbb23548671b,Inbound,Order Related,Order status enquiry,,,,16/08/2023 19:20,16/08/2023 19:43,16-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
a0e65d3e-2158-4222-8409-fe97756bc3ac,Inbound,Order Related,Delayed,Ask them not to make us wait on hold for longer time ,,,16/08/2023 10:55,16/08/2023 11:00,16-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,3
ceaa4b0c-d123-4833-9ad5-78f9122def7e,Inbound,Order Related,Installation/demo,Poor bad,,,15/08/2023 17:43,16/08/2023 11:23,16-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
e05a27ac-afb7-4c27-a10b-1ea461e1707a,Inbound,Feedback,UnProfessional Behaviour,Supper,,,16/08/2023 14:49,16/08/2023 14:51,16-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
dfbdba81-62c9-4d2b-9f45-ca8fe0f867c9,Inbound,App/website,Issues with Shopzilla App,,,,16/08/2023 08:40,16/08/2023 09:17,16-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,4
aab49cae-c8e9-4227-a3af-b3d5ff329abb,Inbound,Returns,Return request,,,,16/08/2023 09:43,16/08/2023 09:56,16-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
116faaae-28c9-43d9-aadb-ea4eec020c33,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:01,16/08/2023 14:02,16-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
40572860-21e5-4a51-b861-cf09d6dae8e1,Inbound,Order Related,Order status enquiry,,,,16/08/2023 20:54,16/08/2023 22:10,16-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
e4d290e9-5bbf-42fa-8477-b07228d908c8,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 20:43,16/08/2023 20:45,16-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,4
d3b44365-d748-4992-a45f-306602e31983,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 22:08,16/08/2023 22:11,16-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
c4cc5e39-ea0c-44b7-976d-e46cf3791965,Inbound,Order Related,Installation/demo,,,,16/08/2023 22:38,16/08/2023 22:39,16-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
e986aec2-693a-4faf-ba84-4931e61c4cf8,Inbound,Order Related,Delayed,,0592f7dc-594c-4476-b03e-99e8985b7033,04/08/2023 08:05,16/08/2023 09:44,16/08/2023 09:49,16-Aug-23,HYDERABAD,Books & General merchandise,4395,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
df0f9326-e6f0-4a8d-bb2a-8bb2b3a8e9c6,Inbound,Refund Related,Refund Related Issues,,8cb760ee-54ea-45b4-bcb9-5cdeff49e7a9,07/08/2023 17:08,16/08/2023 08:33,16/08/2023 08:34,16-Aug-23,NASHIK,LifeStyle,1707,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b9352c4b-299e-413a-a716-8a3480199a75,Inbound,Returns,Service Centres Related,,,,15/08/2023 10:38,16/08/2023 13:57,16-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
85ee0456-0a2f-457e-be0b-f1ac2f6aff45,Inbound,Order Related,Installation/demo,Not good,,,15/08/2023 12:11,16/08/2023 06:54,16-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,1
c68d9472-34b1-47b5-9f76-b12fd4c9194a,Inbound,Returns,Return request,Make return policy more flexible ,,,16/08/2023 13:13,16/08/2023 13:14,16-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0a283fc1-4d18-4116-bee8-4b93489f04e6,Inbound,Refund Related,COD Refund Details,Refund is too late,,,16/08/2023 12:54,16/08/2023 13:05,16-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,3
1b51389e-e77a-4abe-950e-298054a55015,Inbound,Returns,Wrong,Good ,,,16/08/2023 12:50,16/08/2023 12:53,16-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
34514485-6460-41b9-a185-e4658a9ea09c,Inbound,Returns,Service Centres Related,,,,16/08/2023 10:09,16/08/2023 17:09,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
b8293e6e-fe0a-42c9-9421-9fba9171fd1e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:26,16/08/2023 10:27,16-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
a2218595-cd45-4fed-af07-4fbd82e4665d,Outcall,Cancellation,Return cancellation,,,,16/08/2023 11:32,16/08/2023 11:35,16-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
00a5b8c2-615b-4fb0-8d8c-7090c872a6bf,Inbound,Returns,Fraudulent User,,,,16/08/2023 12:54,16/08/2023 12:56,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
d1000400-20fc-4265-9011-b18d3d3466b3,Inbound,Order Related,Order status enquiry,,,,16/08/2023 13:19,16/08/2023 14:58,16-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dc437906-f71a-4fb1-bcb8-898938c07939,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 14:13,16/08/2023 14:14,16-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
6e4fffc5-3638-4ee0-93df-0ab3d341aee7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:36,16/08/2023 16:08,16-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
4bc754c7-bda0-412a-878d-ebf261a2732d,Inbound,Order Related,Order status enquiry,Great experience,,,16/08/2023 17:18,16/08/2023 17:19,16-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
77ad95bf-c001-47f2-8fca-06f4459d44e8,Inbound,Returns,Fraudulent User,,,,16/08/2023 23:27,16/08/2023 23:31,16-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
b929f0fe-ce36-467d-bc7d-387fa5e4625a,Inbound,Returns,Service Centres Related,,d552e014-69e8-4bcb-9e8b-f48bb03b9697,06/08/2023 09:10,16/08/2023 14:46,16/08/2023 14:47,16-Aug-23,NEW DELHI,Mobile,14999,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
f7615c13-f9e2-4289-bba9-20f4337e7bf0,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 13:22,16/08/2023 16:58,16-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
0a17bdbd-5a1e-42e4-9d5d-d5a98aa39209,Inbound,Order Related,Invoice request,,,,16/08/2023 08:46,16/08/2023 16:56,16-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,3
005d4bde-0100-4958-a43b-8dc90ee8671b,Inbound,Returns,Fraudulent User,Sar se baat karke good experience  ,,,16/08/2023 09:04,16/08/2023 09:06,16-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
1d687020-f783-456d-9356-29dd9bfa98d0,Inbound,Order Related,Seller Cancelled Order,Delivery is not expected perfect ,,,16/08/2023 09:56,16/08/2023 10:00,16-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
12abdf63-6efe-495e-a619-aad3c3cf1355,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 11:30,16/08/2023 11:31,16-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,2
071631e8-f9a5-401e-9ec5-7d12540a072b,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 13:53,16/08/2023 14:42,16-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
53851b80-6adc-4679-a6a4-fc5a74095794,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,16/08/2023 15:02,16/08/2023 15:06,16-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
59d88243-92d4-4863-b93a-515067f9b34d,Inbound,Order Related,Installation/demo,Not satisfied with delivery service.,,,16/08/2023 16:39,16/08/2023 16:52,16-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
1f7917ba-bd18-459d-b498-cd077e2e0b31,Inbound,Order Related,Priority delivery,Thankyou ??,,,16/08/2023 20:49,16/08/2023 20:49,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6c039f27-703d-460a-851f-746eea90b2c6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 23:56,16/08/2023 23:58,16-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
da0f1b83-958b-4292-8f36-b466dc887105,Inbound,Order Related,Delayed,Product has not been delivered and nobody is having any information.,524b654e-ddf9-451c-943d-990829da5865,30/07/2023 19:27,16/08/2023 13:13,16/08/2023 13:14,16-Aug-23,CHENNAI,Furniture,12060,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
2a711b46-c8ce-4d34-9039-f45fde2909ae,Inbound,Returns,Reverse Pickup Enquiry,There are 10 days have been passed but no resolution is provided yet.,fdbc24a6-d75b-4e50-b5ec-9904a2122763,05/08/2023 12:30,16/08/2023 09:10,16/08/2023 09:15,16-Aug-23,MATHURA,Home Appliences,12499,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
fbbdae10-bf25-434d-a904-e071606a92b7,Inbound,Returns,Exchange / Replacement,Very nice,07c558e6-715e-4578-ba35-01f202e289de,08/08/2023 10:03,16/08/2023 15:34,16/08/2023 15:34,16-Aug-23,MIRZAPUR,Mobile,10999,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
c6a8626b-83df-4027-ba1a-de13e6feaf17,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:30,16/08/2023 21:32,16-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0e26c9f3-8383-440b-bb76-226e64b3769d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:17,16/08/2023 10:40,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f751540f-5b80-4e88-846c-ff0b041aa88f,Inbound,Order Related,Installation/demo,I am happy with the resolution闁肩儤甯￠崺妞.too gud agent ,,,16/08/2023 11:58,16/08/2023 11:59,16-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
3d88b5ca-e3bf-4896-9324-b369433aee4a,Inbound,Refund Related,Refund Enquiry,Everything is fine ,,,16/08/2023 16:04,16/08/2023 16:08,16-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
5e43665f-6e75-4873-a982-350eb1c69f23,Inbound,Returns,Fraudulent User,"If possible it would be better if we could talk to the same customer care representative, when we have to make repeated call on the same grievance.",,,16/08/2023 12:36,16/08/2023 12:55,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
633fa781-66e4-412c-98b6-17f39c442c35,Inbound,Shopzilla Related,Shopzila Premium Related,,,,16/08/2023 13:26,16/08/2023 14:13,16-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
862c5459-6034-4cbd-a576-b8172394c998,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:32,16/08/2023 14:34,16-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
5a9ec142-fe06-4e62-a110-bbce84a65659,Inbound,Order Related,Installation/demo,Excellent ,,,16/08/2023 19:46,16/08/2023 20:07,16-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4d1370f0-2ae9-4aad-bc20-c9be552a7b30,Inbound,Order Related,Installation/demo,,,,16/08/2023 22:15,16/08/2023 22:17,16-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
97145d6d-f371-4c2f-a96c-90a771afc965,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:42,16/08/2023 13:44,16-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
276bb2c8-5bb4-4c49-981f-a8459de2de82,Inbound,Returns,Service Centres Related,,,,15/08/2023 13:56,16/08/2023 02:44,16-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
378221c2-5d7a-4836-8e00-2b3ac36b5397,Inbound,Order Related,Customer Requested Modifications,I m satisfied to talk with your executive....,,,16/08/2023 15:28,16/08/2023 15:32,16-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
7474748f-ae3b-44a9-9abd-d3d173649086,Outcall,Returns,Return request,Executive was nice to solve query,,,16/08/2023 10:47,16/08/2023 11:35,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
f135cc32-21a9-403d-bafb-543d00adbd94,Inbound,Offers & Cashback,Other Cashback,Improve immediately response ,,,16/08/2023 17:34,16/08/2023 18:37,16-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
b3205535-4270-4cdc-ba7d-ae9f701435b5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:34,16/08/2023 17:41,16-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
18d017c0-37aa-48e8-8b6f-f7e532e19c3c,Inbound,Returns,Service Centres Related,,,,16/08/2023 17:59,16/08/2023 18:09,16-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
07be8642-7977-46b0-9492-219ee1a64b13,Inbound,Returns,Reverse Pickup Enquiry,,fc0dd353-1920-49f5-b41d-20bf1e071b95,28/07/2023 15:56,16/08/2023 11:36,16/08/2023 11:50,16-Aug-23,VARANASI,Electronics,799,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,1
1cb4b3f2-f5fc-429d-95a5-f581f0b41ce9,Inbound,Order Related,Delayed,,547b778f-58d4-4217-8775-e4aa41f2f39e,09/08/2023 07:37,16/08/2023 22:40,16/08/2023 22:46,16-Aug-23,BADLAPUR,Mobile,26999,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
1c5ea633-72fe-4ecd-8b50-c4155545be35,Inbound,Returns,Reverse Pickup Enquiry,,03f34415-1f20-462d-a556-b5e9b8400d00,08/08/2023 18:52,16/08/2023 13:46,16/08/2023 13:47,16-Aug-23,NEW DELHI,Books & General merchandise,69,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
abadbe6a-b431-4f7d-94c3-d7866527d53d,Inbound,Order Related,Delayed,,fa6c1831-cdb9-44f6-862a-8155b07614d6,12/08/2023 21:30,16/08/2023 10:31,16/08/2023 13:46,16-Aug-23,NEW DELHI,Mobile,99999,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
0f62fb59-7cce-4704-9b85-f764b140214b,Inbound,Returns,Exchange / Replacement,Pathetic,218b225b-8215-40a1-be63-2c200b24d119,04/08/2023 18:07,16/08/2023 12:54,16/08/2023 13:03,16-Aug-23,MANDIDEEP,Mobile,26999,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
5b58a43b-4685-4729-acf3-197c6a690710,Inbound,Returns,Return request,,0a9438df-04ff-4134-9324-e6428a9100f5,06/08/2023 11:45,16/08/2023 12:15,16/08/2023 12:16,16-Aug-23,MUNGER,Books & General merchandise,266,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
7cf87d20-5c7d-47ce-9fac-7e1b4d6d0dac,Inbound,Cancellation,Not Needed,,,,16/08/2023 09:10,16/08/2023 11:37,16-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
01350650-ba7c-4fc4-bb48-8403d77c610e,Inbound,Order Related,Order status enquiry,Worst experience with customer care executive,,,16/08/2023 10:14,16/08/2023 18:20,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
c3a74da9-505f-4376-99a5-4864d0c0b730,Inbound,Returns,Missing,,,,16/08/2023 08:03,16/08/2023 08:18,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
097e04e7-058a-42ff-82b3-1a74b0c2e612,Inbound,Offers & Cashback,Affiliate Offers,,,,16/08/2023 10:47,16/08/2023 10:55,16-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
63d1eb63-def1-4978-af47-cfab955a093a,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 11:39,16/08/2023 11:40,16-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
6491eb41-0a67-4ea8-a62a-8c23bdeeca77,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 14:32,16/08/2023 14:37,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4b4be65f-b324-4ed2-843b-fb4eb1b6ebf7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:10,16/08/2023 20:11,16-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
afe935b2-e483-4deb-ab7a-3620c405c2af,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:25,16/08/2023 22:26,16-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
b1cb1d8a-2809-4968-bdbb-9feeacacb9c4,Inbound,Order Related,Delayed,Very dilyed product ,588bbd8a-8374-47b8-9d86-9f61990d4230,04/08/2023 09:27,16/08/2023 08:39,16/08/2023 08:42,16-Aug-23,GORAKHPUR,Books & General merchandise,442,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
37c2cb6a-45f4-4bd6-b67d-4bb050f243b3,Inbound,Returns,Technician Visit,,575137ba-b722-49bc-966b-eae78c98ade4,14/07/2023 08:38,16/08/2023 14:28,16/08/2023 14:37,16-Aug-23,HARDA,Electronics,52990,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
11c2faed-d001-4190-8a1f-0dcc1828a01f,Inbound,Order Related,Order status enquiry,,,,15/08/2023 15:57,16/08/2023 11:37,16-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
082e6fbf-00f2-400b-a345-9ce164fc9bea,Inbound,Returns,Reverse Pickup Enquiry,Thank sakhsi ,,,16/08/2023 11:20,16/08/2023 11:21,16-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
3d4fe144-2e20-47dd-9bdb-6f77ce84a260,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:43,16/08/2023 13:11,16-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
6df4ccf4-8d7e-4db8-a2ce-c21503df65f8,Outcall,Returns,Fraudulent User,,,,16/08/2023 16:14,16/08/2023 16:17,16-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
a8212cb7-2e96-4fd6-990e-f65baca53714,Inbound,Returns,Fraudulent User,Thank you dear,,,16/08/2023 18:27,16/08/2023 18:30,16-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
04f3fc01-38fe-45ff-a1a3-8b1d9808c6bd,Inbound,Refund Related,Refund Enquiry,If The conversation language will be Bengali ,,,16/08/2023 19:59,16/08/2023 20:00,16-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d3f93e39-cbb9-453b-896a-d0a5e36d4867,Outcall,Refund Related,Refund Enquiry,,0e6c33a2-2368-470c-9efb-acca02dfcf65,04/08/2023 23:47,16/08/2023 11:46,16/08/2023 11:53,16-Aug-23,WARANGAL,Home,299,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
91fddf53-1d46-484c-8ba7-e02f0e289480,Inbound,Returns,Return request,Very good ,,,15/08/2023 11:43,16/08/2023 07:00,16-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
66247e24-5d59-47f9-aaa1-a894680cf21e,Inbound,Order Related,Customer Requested Modifications,,,,15/08/2023 15:16,16/08/2023 09:27,16-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,2
87fe22ae-b674-4696-a053-8c3b4e1522fa,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:58,16/08/2023 18:04,16-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,1
76f8dc64-7df2-4853-b9ad-cfb091cb86fe,Inbound,Returns,Reverse Pickup Enquiry,H TV,,,16/08/2023 10:15,16/08/2023 10:16,16-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
3391945a-ba2a-42b9-b6d5-e5a670fdf5b5,Inbound,Returns,Service Centres Related,,,,16/08/2023 13:22,16/08/2023 13:22,16-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
15ea67a6-2bf2-4a8b-aa5c-52bafd979c6c,Inbound,Returns,Fraudulent User,Thank you very much,,,16/08/2023 23:11,16/08/2023 23:16,16-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
e7a2138a-0401-42da-94e5-c29c53eb21a2,Inbound,Returns,Reverse Pickup Enquiry,,f7bf8605-094d-4045-b430-e593641d5a2c,31/07/2023 22:36,16/08/2023 21:12,16/08/2023 22:00,16-Aug-23,DARBHANGA,LifeStyle,146,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
75df4c66-7a81-4e35-b7b9-4a333da1f68e,Inbound,Order Related,Installation/demo,Provide contact number ,cadf0d7a-bc03-4a73-bff7-6ab9b3108e18,08/08/2023 19:26,16/08/2023 13:55,16/08/2023 13:56,16-Aug-23,KOLKATTA,Home Appliences,13999,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
be168b8a-54f7-4f61-87aa-30971c46be5d,Inbound,Returns,Missing,Good ,f8b06cd1-d43a-4b8e-850d-4e6149e19c77,03/08/2023 21:28,16/08/2023 09:06,16/08/2023 09:07,16-Aug-23,SAGAR,Electronics,2999,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
fd74c11a-d2df-482b-a476-abc6eefe5053,Inbound,Returns,Reverse Pickup Enquiry,,68c05f69-804c-4072-99f4-c7822e3557f3,01/08/2023 22:16,16/08/2023 11:51,16/08/2023 13:24,16-Aug-23,BILASPUR,LifeStyle,1120,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
53281b6c-6966-4c73-b2e9-a949bad2fca5,Inbound,Order Related,Order status enquiry,,,,16/08/2023 21:01,16/08/2023 21:04,16-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0484b170-6170-4f6f-8391-2a4fa97c9ed4,Outcall,Returns,Fraudulent User,,,,16/08/2023 15:22,16/08/2023 15:23,16-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
74b7f3ae-981d-4493-8914-b0c9585a2956,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 00:01,16/08/2023 00:04,16-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
6b8916bf-efdf-434b-82c7-304e30f4c7ce,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 08:31,16/08/2023 08:36,16-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
0a665997-52d8-4058-8493-33a63fe498d6,Inbound,Returns,Return request,,,,16/08/2023 11:51,16/08/2023 12:12,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,3
826cad5f-87c5-4088-b3d9-d0f221d5b88d,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 12:52,16/08/2023 12:54,16-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
78ba0ef9-70cc-4fca-9654-86ab2a99a153,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 13:31,16/08/2023 13:32,16-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
12b5bb0a-bd03-4846-aab7-3218ab548b7a,Inbound,Returns,Return request,,,,16/08/2023 15:57,16/08/2023 16:15,16-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
78afb308-06a9-45bb-a223-9d35994ee100,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:46,16/08/2023 15:52,16-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
2827e2bf-0e8a-4a22-9cfc-509d48a090bb,Inbound,Feedback,UnProfessional Behaviour,Excellent ,5b2771ab-8253-411f-94e4-49ec611278e9,27/07/2023 22:21,16/08/2023 14:49,16/08/2023 14:51,16-Aug-23,NALBARI,Electronics,1099,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
a39304c8-8dd0-4f99-a0d6-2774b07a7235,Inbound,Returns,Reverse Pickup Enquiry,good,2cede4ca-047a-4d15-bb2b-f04b09697582,12/08/2023 14:17,16/08/2023 16:08,16/08/2023 20:11,16-Aug-23,SUNAM,Home Appliences,7499,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
bd6eacf4-e712-41b4-a5a1-e7a0ab60e810,Inbound,Order Related,Delayed,The Fastest Service Shopzilla ,0255e2b5-ca19-410c-9a3c-77a90f928136,08/08/2023 13:06,16/08/2023 10:31,16/08/2023 10:42,16-Aug-23,VASAI,Electronics,999,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
a0b3336c-7814-4249-8c92-2c2b68216bd0,Inbound,Order Related,Order Verification,,,,15/08/2023 10:45,16/08/2023 07:04,16-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
aa319f91-aabf-4478-b131-9e10ef283837,Inbound,Refund Related,Refund Enquiry,Thank you ,,,15/08/2023 12:01,16/08/2023 00:11,16-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
e9edb2aa-114c-4898-99be-f6c643292262,Inbound,Returns,Wrong,Good bhaiya,,,16/08/2023 14:12,16/08/2023 14:19,16-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6ebc2f84-90ea-4e47-af9f-6d86abb4dc8e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:06,16/08/2023 08:07,16-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
48c839bf-2fa3-4a6f-ab37-e80abce4027b,Inbound,Returns,Return request,M happy with your costumer service ,,,16/08/2023 09:52,16/08/2023 09:54,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
5a4b962f-bfa4-40d6-8a0f-ea8e5fca8f9e,Inbound,Refund Related,Refund Enquiry,Normally when a refund is initiated the amount reaches the source account within 2to3 days but my account is not credited as yet the refund was initiated on 12th August 2023 and today is 16 August 23.,,,16/08/2023 17:16,16/08/2023 17:38,16-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e883a88e-cf0b-499b-bf02-f9ef5d1780cc,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 17:44,16/08/2023 17:49,16-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
b7f0a403-4d1f-4254-9886-f6684936957a,Inbound,Returns,Reverse Pickup Enquiry,Refund my money immediately..And good Shopzilla service but order delivery are too late.,,,16/08/2023 18:31,16/08/2023 18:32,16-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,4
fc0fa7d8-74fb-401c-b264-cd5a221cee23,Email,Order Related,Delayed,Unprofessional ,7e1a6054-c346-4208-a8be-16d0e0d7d976,07/08/2023 20:18,16/08/2023 13:59,16/08/2023 14:06,16-Aug-23,KHARAR,Home Appliences,31999,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
95bc5d28-aa72-4abb-aa8d-10886243436a,Inbound,Order Related,Delayed,,bdb7b93e-9576-4d44-a25c-7a348cdb5852,03/08/2023 07:57,16/08/2023 21:43,16/08/2023 21:43,16-Aug-23,SITAMARHI,Books & General merchandise,1109,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
a8e71346-887c-4569-a82a-8729accd1ee5,Inbound,Returns,Reverse Pickup Enquiry,Fast reslov issues OK ,,,16/08/2023 11:22,16/08/2023 11:27,16-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
1d7c4959-1040-46e4-9412-3660be08a8c4,Inbound,Order Related,Delayed,Ok,,,16/08/2023 12:54,16/08/2023 12:54,16-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
d2fdfeef-294c-4cb6-a3cf-dc37cd3b0a8d,Inbound,Product Queries,Product Specific Information,No,,,16/08/2023 13:43,16/08/2023 13:55,16-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8184dc7e-83c0-444e-9372-aa8e80b35734,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:20,16/08/2023 22:15,16-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
c122bd79-e34f-48b0-838b-3b15192c9f1e,Inbound,Returns,Technician Visit,Refund not available ,,,16/08/2023 18:29,16/08/2023 18:31,16-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
271038f4-99fb-4fb2-846f-6ab7653f9213,Inbound,Cancellation,Not Needed,,,,16/08/2023 20:54,16/08/2023 22:05,16-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
f0d863a8-b4ed-4fc3-bf03-f31d2955c24d,Inbound,Returns,Fraudulent User,,f6c37aa1-e8cf-4a69-95ba-4147b09a9287,07/08/2023 10:20,16/08/2023 07:03,16/08/2023 11:32,16-Aug-23,BANGALORE,Books & General merchandise,185,,Timothy Henry,William Park,John Smith,31-60,Morning,5
4eab8a36-d011-467d-833a-35fc9c0990e9,Inbound,Returns,Return request,,94bc6117-7c86-4bf5-aea0-c5fa1d87c3d1,07/08/2023 20:56,16/08/2023 13:37,16/08/2023 13:51,16-Aug-23,BIHAR SHARIF,Electronics,1299,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
58364d55-7b56-4329-b7ba-fd8019b53f8e,Inbound,Order Related,Delayed,,00a8220e-92d2-4e8d-a819-d612082edd47,06/08/2023 17:34,16/08/2023 12:47,16/08/2023 12:48,16-Aug-23,DEHRADUN,LifeStyle,768,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
682057a3-e6e1-4806-a9df-55d474174e14,Email,Order Related,Invoice request,,e700905f-e776-4c31-b5f1-5de2b873f0f4,08/08/2023 09:23,14/08/2023 17:11,16/08/2023 06:45,16-Aug-23,VISHAKHAPATNAM,Electronics,13649,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,4
b2fd8334-e566-4042-ae15-eb7c4aaae37b,Inbound,Order Related,Order status enquiry,Facing difficulties in contacting support ,e733b36d-b4ac-48f7-8c82-610f8812240c,06/08/2023 15:37,15/08/2023 10:32,16/08/2023 15:31,16-Aug-23,CHENNAI,Electronics,3999,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
95e164d2-3097-4e9a-9a5a-4c957967bee2,Inbound,Order Related,Order status enquiry,Good,,,15/08/2023 20:45,16/08/2023 11:05,16-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
fcb2d742-66b9-4940-a023-243ae8ca4be3,Inbound,Order Related,Order status enquiry,It's naic ,,,16/08/2023 10:55,16/08/2023 11:13,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
99a01d76-db5b-4f3b-9a60-31144bc7872d,Outcall,Order Related,Installation/demo,,,,16/08/2023 10:56,16/08/2023 10:58,16-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,3
e6e1b84b-2902-4863-824f-c4419badfd85,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:06,16/08/2023 11:10,16-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b1a717dc-1d89-4702-9bae-97d055c95429,Inbound,Order Related,Priority delivery,,,,16/08/2023 11:27,16/08/2023 11:29,16-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
7cd83b6c-cd37-4459-8b6e-3744acef1b50,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:02,16/08/2023 12:03,16-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
2354c50a-ff2a-4880-b16f-167e6c844f0b,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 14:45,16/08/2023 14:45,16-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6ed12167-6312-449f-8715-0a50ec5f07ae,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:57,16/08/2023 15:59,16-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
8e47cd46-1ffc-42ea-bd85-b813144d6152,Inbound,Returns,Return request,Good job ,,,16/08/2023 20:31,16/08/2023 20:36,16-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
f7884a9c-36f7-472b-aa67-7dcb99632445,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 21:04,16/08/2023 21:05,16-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
afe03953-b045-48b0-8097-2d2133652d8c,Inbound,Returns,Reverse Pickup Enquiry,,e35a69da-86e3-47a8-94ff-7ed3455163ff,20/07/2023 18:51,16/08/2023 14:59,16/08/2023 15:04,16-Aug-23,RAMPUR,Books & General merchandise,972,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
fdea609c-4ef9-46df-80dd-acc7bef18e06,Outcall,Feedback,UnProfessional Behaviour,,a2e097d9-7aaa-4f2f-80f4-29a841f9a6b0,14/07/2023 22:45,13/08/2023 16:25,16/08/2023 08:50,16-Aug-23,CHITTOOR,LifeStyle,349,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
73daf91f-7edb-4840-b126-4d284fdfd45b,Inbound,Order Related,Delayed,,b71be858-0ef9-4cb0-9662-acc4b7a43081,05/08/2023 11:30,16/08/2023 13:06,16/08/2023 13:07,16-Aug-23,PUNE,LifeStyle,1973,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b7937dc8-863f-4513-8e83-0fde23a57a24,Outcall,Returns,Return request,Headphone kharab hai,f5ee921f-c50a-46b9-b85b-1f004824c8b9,03/08/2023 15:21,16/08/2023 12:26,16/08/2023 12:30,16-Aug-23,AMBAD,Electronics,999,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,2
6576b56d-1bed-4301-a7e4-8fb94e03ea00,Inbound,Returns,Fraudulent User,,f5898ec3-b0d4-4176-8460-44083727f3a9,04/08/2023 16:54,15/08/2023 15:39,16/08/2023 15:01,16-Aug-23,VADODARA,Home Appliences,25990,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
445a93fb-9d9f-45eb-989f-38fd17496f31,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,b85384bc-56ab-40d6-983b-a87562fc5a23,05/08/2023 10:00,16/08/2023 16:31,16/08/2023 16:36,16-Aug-23,BHADRAK,Electronics,799,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
344d85a4-813b-4e89-85c8-1665d1386db5,Inbound,Returns,Return request,,,,16/08/2023 06:18,16/08/2023 06:22,16-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
0c99eccd-e529-4ad4-9a9f-74f441d2cc94,Inbound,Returns,Fraudulent User,,,,16/08/2023 08:48,16/08/2023 09:25,16-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
bc80acd0-7df0-4a05-9c98-238ee32eae08,Inbound,Returns,Return request,Good service ,,,16/08/2023 11:56,16/08/2023 11:58,16-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
2baa2ca9-7abf-453d-8aa6-a29c115214fe,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:47,16/08/2023 13:58,16-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
994d6e51-3a53-4e4b-b736-15522346c5f4,Inbound,Returns,Return request,??????? ,,,16/08/2023 15:31,16/08/2023 15:50,16-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
0b1af2e8-3725-4acc-a8e1-c89d85e5819e,Outcall,Order Related,General Enquiry,,,,16/08/2023 15:58,16/08/2023 16:01,16-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
063ee092-078e-4b92-b99a-5baada7afd10,Inbound,Returns,Service Centres Related,"Please do it, quick solved the problem for the dammeged/ poor quality products.",,,16/08/2023 16:57,16/08/2023 17:02,16-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
0a34a7ae-f851-4495-ab78-dec510739d95,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:33,16/08/2023 18:40,16-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
d7a2447a-8925-46f7-9bb4-4ea64d26ef45,Inbound,Order Related,Invoice request,Control sellers policy..like boat ,,,16/08/2023 21:23,16/08/2023 21:35,16-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
81e6914f-5023-4a05-abf5-a78f97caca72,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:30,16/08/2023 12:01,16-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
157629da-a2d0-4259-af50-065b68c8b369,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 20:57,16/08/2023 01:18,16-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0e224a08-e1d4-4954-afd3-60d7a0999910,Inbound,Shopzilla Related,Signup Issues,,,,16/08/2023 07:18,16/08/2023 07:21,16-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
48f7f181-27f3-4f39-9335-381dafe3a7bd,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 07:31,16/08/2023 07:35,16-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
99eeea1a-a73f-440b-9a9f-353187877ef4,Outcall,Cancellation,Not Needed,Good ,,,16/08/2023 12:49,16/08/2023 12:52,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bf089c8c-982b-4e95-b0f7-23de89a2ea10,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:44,16/08/2023 21:58,16-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
3caef132-5966-48de-8f4c-ba76f3f2a85d,Outcall,Order Related,Invoice request,Awesome ,,,16/08/2023 19:54,16/08/2023 20:08,16-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
ea91681a-3789-46f2-9fdf-473e1cb1916a,Inbound,Returns,Fraudulent User,,959fd460-e423-4d49-8303-b1d01e695dd3,07/08/2023 00:51,16/08/2023 12:18,16/08/2023 12:29,16-Aug-23,KOLKATA,LifeStyle,1914,,William Carey DVM,William Park,John Smith,61-90,Evening,5
e99f63fe-105d-4868-9b51-7a39a4fe22a3,Inbound,Order Related,Order status enquiry,,8812369e-a129-48e3-9a6b-7e4e09845af7,10/08/2023 11:53,16/08/2023 14:46,16/08/2023 15:01,16-Aug-23,SURAT,Electronics,346,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7afea184-5829-4165-8653-8543fb5a6e54,Outcall,Returns,Return request,,949ff362-fe66-491d-ad14-5965a9990038,10/08/2023 11:11,13/08/2023 23:47,16/08/2023 18:13,16-Aug-23,NAGPUR,Home,484,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
5583d039-11d8-420a-8f75-f1502bd06a1a,Outcall,Order Related,Order status enquiry,,58a5757a-5ddd-4649-a3e4-cceb11c0719b,27/07/2023 07:50,16/08/2023 16:04,16/08/2023 16:05,16-Aug-23,KURNOOL,Books & General merchandise,234,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a223594e-0aff-4feb-a3a0-fa881a79462b,Inbound,Returns,Return request,Need to change the open box delivery policy ,,,15/08/2023 14:12,16/08/2023 21:19,16-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
a6dae12c-d213-4be7-8a68-e78899e4170a,Inbound,Returns,Service Center - Service Denial,,,,16/08/2023 11:02,16/08/2023 11:10,16-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
49f6460e-4d50-450d-ac05-9284fd19b2b9,Inbound,Shopzilla Related,Shopzila Premium Related,All good ??,,,16/08/2023 14:48,16/08/2023 15:07,16-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
02f9e3de-e084-4630-a4cc-cf7be976a040,Inbound,Order Related,Delayed,,,,16/08/2023 16:40,16/08/2023 16:42,16-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
c4d315a7-80eb-4f84-85d6-f4af772363c7,Inbound,Returns,Wrong,,,,16/08/2023 19:31,16/08/2023 19:54,16-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
902f8696-4ea5-42ba-bb61-dbe4bccd4649,Outcall,Shopzilla Related,Shopzila Premium Related,,,,16/08/2023 21:27,16/08/2023 21:28,16-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
a171a43f-11ee-4858-b1ad-5812c924d9d7,Inbound,Order Related,Delayed,,31088917-0020-4f13-929f-795528ceb38e,04/08/2023 21:51,16/08/2023 11:34,16/08/2023 11:34,16-Aug-23,BILASPUR,LifeStyle,639,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5bc86260-7ac4-404b-8e89-85e29efabfa5,Inbound,Refund Related,Refund Enquiry,,a3df2afa-0450-4c2b-8e8f-77fe3347e0e0,23/07/2023 22:08,16/08/2023 14:16,16/08/2023 14:43,16-Aug-23,JAGDALPUR,LifeStyle,1169,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8ea653c5-d904-4c0b-acd6-7ca7d89d7d65,Inbound,Order Related,Order status enquiry,Very bad experience I am not happy ,b70784dc-2fbc-44b4-9d42-bb4ed70a8e1f,31/07/2023 20:00,16/08/2023 13:44,16/08/2023 13:56,16-Aug-23,BARMER,LifeStyle,499,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a9bffe40-ebba-499b-a31e-ad3850b420ba,Inbound,Returns,Return request,,a7c7874a-5e60-4bb6-85bf-d228b430c254,31/07/2023 17:58,16/08/2023 21:32,16/08/2023 21:34,16-Aug-23,MUMBAI,Electronics,749,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
0cf72ebd-7134-45b1-b30c-835b86258112,Inbound,Returns,Missing,,,,15/08/2023 10:48,16/08/2023 14:14,16-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
3151bfab-a312-4d14-a0da-8c784d732be6,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 11:25,16/08/2023 11:26,16-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
f954d26d-80b7-4cd5-859d-6bc741a08b55,Inbound,Returns,Return request,,,,16/08/2023 13:03,16/08/2023 14:56,16-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
476b6711-a4ca-4b48-bf78-5648af0eb7c5,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 14:33,16/08/2023 14:35,16-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
d81305cc-9ac8-4426-8cf5-77a7a971c243,Inbound,Order Related,Installation/demo,no suggestions,,,16/08/2023 15:39,16/08/2023 15:51,16-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0a9f769e-4a06-4339-b0f9-99e2f2017567,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:46,16/08/2023 16:17,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
425abd0f-26c5-471d-a31a-845bc44d1417,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:24,16/08/2023 16:27,16-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
83d38ecf-b18c-4631-853b-dd20ae248985,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 19:40,16/08/2023 19:45,16-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
8bea3894-b3b9-464a-bf12-584bba0083d7,Inbound,Order Related,Unable to track,,,,16/08/2023 20:13,16/08/2023 20:16,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f9ca9467-06a0-4423-b3e9-3ce992d7e192,Inbound,Returns,Reverse Pickup Enquiry,,d128fae4-2611-4494-bd13-051b6207c11d,05/08/2023 10:05,16/08/2023 16:21,16/08/2023 17:26,16-Aug-23,NEW DELHI,Books & General merchandise,708,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
b927bb60-1f0b-4ac2-a681-9909ce00a1ea,Outcall,Returns,Fraudulent User,Good coordination ,76237f6f-01de-41da-824a-39fd167cf4f4,06/08/2023 18:19,16/08/2023 12:05,16/08/2023 12:07,16-Aug-23,PUNE,LifeStyle,435,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
ad981e55-19a4-4521-94fa-67b64536cd6c,Inbound,Order Related,Delayed,It's good and helpful ?? thanks ,13ce21ba-7c18-45bb-9a05-b1f3662565fb,09/08/2023 19:57,16/08/2023 10:35,16/08/2023 19:15,16-Aug-23,SURAT,Electronics,1399,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
49786c85-2213-4b38-819c-8a6191c3d10a,Inbound,Returns,Return request,Very good ,13321c75-e51b-48dc-8669-f34a04d40881,07/08/2023 18:37,16/08/2023 01:32,16/08/2023 01:33,16-Aug-23,HYDERABAD,Furniture,8856,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
118a4714-54c6-4a4c-ab88-713f73d38532,Inbound,Returns,Return request,,1b912ad5-01b3-4f0c-ab88-c728aa52536a,26/07/2023 15:40,16/08/2023 13:49,16/08/2023 13:51,16-Aug-23,NEW DELHI,Electronics,1199,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
26b71aa1-bb7a-4d77-8912-7bd6bfe6d5d2,Inbound,Returns,Service Centres Related,Ok,3ab76654-af2b-42ff-983f-ca56289dc268,10/08/2023 16:32,15/08/2023 12:31,16/08/2023 10:37,16-Aug-23,LUDHIANA,Electronics,1699,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
b536cd36-c5f8-4fa7-b4c6-b769bca2c9d5,Inbound,Order Related,Order status enquiry,,be9b039c-52e0-4e94-8285-a74a863b2266,08/08/2023 10:24,16/08/2023 10:47,16/08/2023 10:48,16-Aug-23,PURNIA,LifeStyle,379,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
cd578826-28ea-48b5-836f-b877118dd503,Inbound,Returns,Service Center - Service Denial,,fb23cce2-7cd3-4624-8e3a-869d51fca0e8,09/08/2023 23:48,14/08/2023 19:06,16/08/2023 07:05,16-Aug-23,JABALPUR,Electronics,899,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
fb4154fe-1c40-4f6b-b503-f7cf71bbe5e8,Outcall,Returns,Return request,,,,15/08/2023 14:57,16/08/2023 22:37,16-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d853aa06-7fa6-474e-aaf7-56a9913c615e,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 07:58,16/08/2023 08:00,16-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
8e69d59a-151f-437d-9794-9c89742bebdb,Inbound,Order Related,Delayed,,,,16/08/2023 08:50,16/08/2023 08:52,16-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
8806839f-c60d-42e2-827a-30f3797ffc9c,Inbound,Returns,Service Centres Related,,,,16/08/2023 17:06,16/08/2023 17:07,16-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
024378b3-a830-4757-b6e7-43b670911719,Inbound,Order Related,Invoice request,,,,16/08/2023 11:51,16/08/2023 11:53,16-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
1ea33390-c533-49f0-b353-2f17140816b4,Inbound,Order Related,Invoice request,,,,16/08/2023 12:43,16/08/2023 12:52,16-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
2718f2f3-9cf0-46ae-8486-3a3349d5ee0d,Inbound,Order Related,Installation/demo,The associate was good and polite ,,,16/08/2023 13:51,16/08/2023 14:13,16-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
ca9114be-f9f4-40cb-b81a-4ed840132be7,Inbound,Returns,Reverse Pickup Enquiry,I am so happy from customer care executive behaviour ,,,16/08/2023 15:04,16/08/2023 15:31,16-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
4dc93aca-1c6c-48e2-8d3b-ec0590b7b178,Inbound,Returns,Wrong,I have received sub standard product for paying amount for a better product. ,,,16/08/2023 18:43,16/08/2023 18:58,16-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
a58e3c8e-bc1e-4187-b99c-5fe1783009f7,Outcall,Returns,Return request,,,,16/08/2023 19:14,16/08/2023 19:22,16-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
f03583b9-55d6-487d-8692-882195eb963c,Inbound,Returns,Reverse Pickup Enquiry,Customer support should be called back within 5-10 minutes of raising need help or else between working hours of  n People. In my opinion it should not after 10pm and nor before 07am.,,,16/08/2023 23:52,16/08/2023 23:55,16-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
4656a987-87fd-47b4-ab7a-d5288d0f3c1a,Inbound,Returns,Return request,"Worst customer service, agent kept me in hold for long time and never replied back",36fca023-3347-4c24-bd65-359419f667ab,24/07/2023 18:44,16/08/2023 15:57,16/08/2023 15:59,16-Aug-23,RAVULAPALEM,Electronics,9999,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,1
534ac5b5-58f2-4938-bbe9-41362bc50cc0,Inbound,Order Related,Delayed,,e3956291-d25e-4090-ac88-d892e9a5f44f,04/08/2023 20:47,16/08/2023 07:54,16/08/2023 09:18,16-Aug-23,OSMANABAD,LifeStyle,741,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
4f5880b1-a27c-4ef1-b1d2-369b4eaef896,Inbound,Order Related,Delayed,,ab03b917-b798-49f6-b1f0-eb18a9537058,08/08/2023 18:05,16/08/2023 08:51,16/08/2023 10:07,16-Aug-23,DEWAS,Electronics,999,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,2
d27d4c18-9993-4b32-a3b7-1107fd2bc14c,Inbound,Returns,Product related Issues,,23f53ecb-17f8-4da1-8cb0-bfe9b449afb2,07/08/2023 00:52,15/08/2023 18:33,16/08/2023 11:34,16-Aug-23,VARANASI,Books & General merchandise,486,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,1
225b8f8a-6955-4615-a24e-67e1a67c4844,Inbound,Payments related,PayLater related,VERY GOOD SERVICE,,,16/08/2023 12:44,16/08/2023 12:58,16-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
870370fe-e8dd-4044-bef3-44c73babc300,Inbound,Order Related,Delayed,Nice services,2e71c7ba-5d1d-4260-9e1b-2956a97e0785,12/08/2023 11:56,16/08/2023 08:49,16/08/2023 08:51,16-Aug-23,SAHARANPUR,Electronics,799,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
38e9958e-d0d1-4a37-abc0-fb6057bc1498,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 10:26,16/08/2023 10:33,16-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
15161431-d174-477d-9dfe-abf064fb9579,Inbound,Returns,Return request,  good ,,,16/08/2023 10:25,16/08/2023 10:34,16-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
e4e63b65-315d-44f2-9902-7d86873f072f,Inbound,Shopzilla Related,Shopzila Premium Related,,,,16/08/2023 13:35,16/08/2023 19:55,16-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
e2395c8c-d7de-4d24-b183-8f7d0c6ebba3,Outcall,Order Related,Installation/demo,,,,16/08/2023 17:08,16/08/2023 17:48,16-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
6ddf57d4-2271-4815-963d-38fc13a15d23,Inbound,Returns,Fraudulent User,,,,16/08/2023 19:50,16/08/2023 19:57,16-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dbd5cf46-6663-41fc-b7ec-fc8a664b359f,Inbound,Returns,Fraudulent User,,98dac6be-1e6b-4b42-afd7-c7cd46d555ff,02/08/2023 10:12,16/08/2023 12:35,16/08/2023 12:38,16-Aug-23,ATRAULI,Electronics,1099,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0a2c8ca5-2325-41a8-91d9-07e189b4bec4,Inbound,Order Related,Delayed,Thank,,,16/08/2023 09:04,16/08/2023 09:05,16-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
f7c6d188-eb60-4920-93b8-059ab8709c7e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:56,16/08/2023 12:01,16-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
03d87ff2-f99e-4489-b964-76fe7fc5a31d,Inbound,Returns,Fraudulent User,,,,16/08/2023 12:27,16/08/2023 12:49,16-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
66f9771f-4cc4-4475-9484-f4302a02001f,Inbound,Returns,Reverse Pickup Enquiry,Good ?? ?? ,,,16/08/2023 14:25,16/08/2023 14:32,16-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
acae8f82-dec1-44bf-bb5d-cf9e587bb967,Inbound,Returns,Return request,"If not happy with product, if it's not cosmetic let us atleast apply for return after quality check.",,,16/08/2023 15:03,16/08/2023 15:05,16-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
b351c088-24e9-49ae-a022-e55f981eafed,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:19,16/08/2023 16:39,16-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,3
0aca6c74-9892-4fa6-93ec-52770e5a6f72,Inbound,Returns,Missing,,,,16/08/2023 16:28,16/08/2023 19:55,16-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,4
898da414-a6f5-427b-aa6c-effe73043a7a,Inbound,Offers & Cashback,Affiliate Offers,,,,16/08/2023 20:30,16/08/2023 20:31,16-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
52c0a243-baf1-4a26-9e0c-7c7264bb55be,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:04,16/08/2023 22:25,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c7af394d-99cc-477f-80b5-6079f06bd1f6,Inbound,Returns,Technician Visit,,,,16/08/2023 22:01,16/08/2023 22:03,16-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b93ebb21-0f47-4177-b321-ebb84b3ca47f,Inbound,Refund Related,Refund Related Issues,Good,b6470192-6e64-4313-bad6-8e66c63598ba,04/08/2023 12:13,16/08/2023 21:02,16/08/2023 21:38,16-Aug-23,MUMBAI,Mobile,11499,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5a1aab35-3cc3-48a4-bbb1-5d3f7374802f,Inbound,Returns,Missing,,b2e0847e-aca3-4269-a61b-7c63f0121a44,11/08/2023 11:50,12/08/2023 22:02,16/08/2023 11:10,16-Aug-23,AHMEDABAD,Books & General merchandise,688,,Nicole Patel,William Park,John Smith,31-60,Evening,5
52bf92a0-f9f9-470a-852a-03a904b04a56,Inbound,Returns,Reverse Pickup Enquiry,Ok ,a3204d0a-6537-4c92-9a80-d2e036745845,01/08/2023 11:59,16/08/2023 11:28,16/08/2023 11:32,16-Aug-23,MUMBAI,Electronics,249,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
44d48618-a772-4ae3-b8b6-2e808642f485,Inbound,Order Related,Delayed,"Shopzilla is a fraud company, and Shopzilla customers support are also fraud. ",5b9dd1a1-6533-4d78-9ce1-b68f37701ba6,11/08/2023 10:34,16/08/2023 13:55,16/08/2023 13:59,16-Aug-23,DARBHANGA,Books & General merchandise,88,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
9244891c-ecea-46ea-a218-85570141b5e4,Inbound,Returns,Reverse Pickup Enquiry,,d1c51321-53d5-45fb-8a19-f51d34265c8e,04/08/2023 00:03,16/08/2023 14:28,16/08/2023 14:33,16-Aug-23,MAU,Furniture,13587,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
d034d29e-9258-41c1-bc1e-c25cc24b4d94,Inbound,Order Related,Delayed,,,,16/08/2023 08:00,16/08/2023 08:03,16-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
b6f9c83b-6f1c-41a7-8eeb-704b68269f9f,Inbound,Returns,Reverse Pickup Enquiry,Sealer quality improve,,,16/08/2023 11:00,16/08/2023 11:13,16-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
c16c5856-0709-4366-909d-277e18d14f1a,Outcall,Shopzilla Related,Signup Issues,,,,16/08/2023 12:42,16/08/2023 13:20,16-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
20b72c5e-cc08-4401-9656-d9703200adc7,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 14:30,16/08/2023 14:31,16-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
11b83b6b-7579-46ab-a50f-282e16e2d5cf,Inbound,Shopzilla Related,General Enquiry,Great support ,,,16/08/2023 15:41,16/08/2023 16:21,16-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
ec9d525b-d715-4900-9059-e5ed59ad8898,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:13,16/08/2023 17:20,16-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,2
6a4b4bd5-72ab-44b8-967c-3ad0d6e44a72,Inbound,Returns,Reverse Pickup Enquiry,Talking language superb ,,,16/08/2023 19:38,16/08/2023 19:45,16-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
eb63cc9b-6240-4b2b-8239-b25ce8ae7377,Inbound,Order Related,Order status enquiry,Provide me with delivery ASAP ,,,16/08/2023 18:44,16/08/2023 20:58,16-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
fb693f88-7c2f-4c5f-bca9-8f357e21028f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 07:09,16/08/2023 07:10,16-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
3959de9e-86ae-410f-97a4-ac0bb9088620,Inbound,Returns,Missing,,,,16/08/2023 07:36,16/08/2023 07:39,16-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
bb447ea8-9da3-4b91-addb-a97b79e91046,Inbound,Returns,Return request,Non refundable items must be open box delivery ,,,16/08/2023 10:11,16/08/2023 10:18,16-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
a874b372-db55-4863-8f61-c0f9361ea462,Inbound,Returns,Return request,,,,16/08/2023 10:46,16/08/2023 10:48,16-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
a81fa768-5aea-4705-8c98-c9a1900c8100,Inbound,Order Related,Delayed,Super ,,,16/08/2023 21:05,16/08/2023 21:05,16-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2e03cecc-74bb-428b-8af6-252b0087aeb7,Outcall,Shopzilla Related,Signup Issues,Handling Customers well,,,16/08/2023 11:52,16/08/2023 12:10,16-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
30af65ab-7313-47f7-b4ec-368bce4c4242,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 12:18,16/08/2023 12:28,16-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
064dbab4-93b2-43f7-81fe-4555d30acb32,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:21,16/08/2023 16:08,16-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
d446b761-6d20-499b-a399-29966a8176b2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:10,16/08/2023 17:55,16-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
316bc6df-ea66-4e8c-84fc-621dd87c4c58,Inbound,Returns,Fraudulent User,,,,16/08/2023 21:03,16/08/2023 21:08,16-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
8e285f7f-07db-427d-af09-69692e9be4d1,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 22:29,16/08/2023 23:33,16-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
e8bc7298-2622-4f6e-a73d-94beade23f59,Inbound,Returns,Exchange / Replacement,,8104c60b-8649-4b52-a8d0-9f835eb641ef,28/07/2023 21:47,15/08/2023 18:41,16/08/2023 15:37,16-Aug-23,MEERUT,Mobile,69999,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
4c607c76-353e-47d3-807a-50973620f12b,Inbound,Order Related,Delayed,,f1083077-da15-46b2-94ee-e601fab565e0,19/07/2023 13:25,16/08/2023 09:30,16/08/2023 09:31,16-Aug-23,SANT RAVIDAS NAGAR,Books & General merchandise,422,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
60bab7a5-4c2f-4ea1-8350-d0e9dbf41775,Inbound,Order Related,Delayed,,516c5a92-a19f-4a74-a8e0-e53128036738,09/08/2023 11:22,16/08/2023 18:49,16/08/2023 19:11,16-Aug-23,HYDERABAD,Electronics,49990,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,3
56f8914f-54e1-4af5-9ce1-4285add54868,Inbound,Returns,Wrong,????????,b8a4a399-acd5-49d4-9e92-e4c01ab8d6e8,08/08/2023 19:33,16/08/2023 16:40,16/08/2023 16:41,16-Aug-23,JODHPUR,Electronics,799,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
09af5e7d-ffaa-4ee8-bae4-f4bbd3da0225,Inbound,Returns,Reverse Pickup Enquiry,Return policy should be clearly shown before submitting and saving the order.,,,15/08/2023 22:17,16/08/2023 06:04,16-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
2df9ce3f-96bd-435f-b2a7-0516575f9b1b,Inbound,Order Related,Delayed,Very Bad service my gift card not credited my ac,,,16/08/2023 09:10,16/08/2023 09:17,16-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
ab903350-9acb-4ee9-8e0f-8e06939f6703,Inbound,Order Related,Delayed,,,,16/08/2023 13:40,16/08/2023 13:42,16-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
824951bb-2c71-4101-85d1-24353c3c3b59,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 17:39,16/08/2023 17:42,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
e0ec7233-5c73-4c0f-a3ba-3beb51ec3432,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:05,16/08/2023 18:08,16-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
54976a3d-c73e-4989-94eb-b34f124cb443,Inbound,Returns,Reverse Pickup Enquiry,I felt very happy ,,,16/08/2023 20:01,16/08/2023 20:05,16-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
ec443321-ffbb-4300-b38e-83e81df1c2aa,Inbound,Product Queries,Product Specific Information,Provide proper knowledge to delivery agent regarding Shopzilla products. ,,,16/08/2023 21:09,16/08/2023 21:11,16-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
19d945ce-52f3-42ff-a83a-d74489e64a11,Outcall,Cancellation,Not Needed,Pathetic service from Shopzilla ,620235e1-bc77-475c-943d-dc34e8464f24,05/08/2023 00:59,16/08/2023 18:18,16/08/2023 18:26,16-Aug-23,HYDERABAD,Electronics,2299,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
eec60210-4b96-4a59-a82d-11cf4ef72f20,Inbound,Returns,Reverse Pickup Enquiry,The worst app for purchasing anything from here it will definitely disappoint you worst delivery system ... they totally lier they had done  fraud with me I will definitely uninstall this app  ,,,15/08/2023 10:59,16/08/2023 11:44,16-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
319ba304-ae8d-429b-bc8f-9e7babbca2a9,Inbound,Returns,Wrong,,,,16/08/2023 09:59,16/08/2023 16:26,16-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
4dd76b0b-569c-407e-950b-f5653d6de1d5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:49,16/08/2023 10:50,16-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,4
331a9d92-631f-4732-b2fb-52918cdc2a02,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:17,16/08/2023 14:55,16-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1787608b-c5b1-4ad5-87c2-9c61af4eac86,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:02,16/08/2023 10:04,16-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
dade2c48-0419-4a9a-8305-0867438fa967,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:24,16/08/2023 10:25,16-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
2d0f6b82-d287-4249-a711-8fd38b26f87f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:19,16/08/2023 19:28,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
b920c3c6-6aa9-4c70-984d-07b5ef40b8b5,Outcall,Returns,Fraudulent User,"Why can you all have a customer care number, so we can call. It's disgusting that there is no phone no to call.",,,16/08/2023 11:30,16/08/2023 22:28,16-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0ba2d0a7-f206-40d4-af7b-0152632f6e90,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:56,16/08/2023 11:58,16-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
5dbac071-b2d8-458b-977a-5c3b04c293dd,Inbound,Returns,Reverse Pickup Enquiry,Return policy is very bad ,,,16/08/2023 21:04,16/08/2023 21:11,16-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,4
af2c3879-ac6a-4b96-8fbf-3a8b3198783a,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,16/08/2023 22:06,16/08/2023 22:09,16-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
4920a41e-1572-4696-ae9a-94d68f2cf534,Inbound,Returns,Reverse Pickup Enquiry,,fe424ff2-b49c-44cc-8860-dcd92d2e0070,01/05/2023 15:48,16/08/2023 11:13,16/08/2023 11:20,16-Aug-23,SHAHDOL,LifeStyle,1910,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
4ade4130-2d53-4ace-b8b8-e40589a496c8,Inbound,Order Related,Delayed,,,,16/08/2023 12:31,16/08/2023 13:25,16-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
9b6f3e67-daeb-4d88-b85a-8f8a26835756,Inbound,Returns,Reverse Pickup Enquiry,Please exchange my product as you know money is not free.,,,16/08/2023 15:00,16/08/2023 15:15,16-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
3593bb75-6e1c-43a5-8ad1-218af604bc22,Inbound,Product Queries,Product Specific Information,My product is fake..but I can't return my product due to no return policy... Shopzilla sent me fake product ,,,16/08/2023 09:25,16/08/2023 09:29,16-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
a5d35f12-0de6-46f8-a1c9-b4061d3b1565,Inbound,Returns,Reverse Pickup Enquiry,Ok I am well . conversation e- cust executive was satisfactory ,,,16/08/2023 09:53,16/08/2023 10:17,16-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
ecf36e32-eafc-4d2c-a474-f656d07d92e1,Inbound,Returns,Return request,Okay good,,,16/08/2023 10:35,16/08/2023 10:38,16-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
96ab46f6-0be5-46e7-a2dd-f1c4ff594428,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:29,16/08/2023 11:17,16-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
772fb157-7409-4fed-b804-dd682f6fd721,Outcall,Returns,Wrong,Please control sellers so that they can't cheat and harass customers and logistics deptt  as well ,,,16/08/2023 12:55,16/08/2023 15:52,16-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
49277c90-e65c-4062-a49b-78c0918579f7,Inbound,Returns,Wrong,,,,16/08/2023 18:54,16/08/2023 19:10,16-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
8913858c-526d-45f3-9a7f-cfa625ec1f36,Inbound,Order Related,Installation/demo,,,,16/08/2023 19:07,16/08/2023 19:12,16-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
426494ea-962c-4c00-adec-c76ab70dbb04,Inbound,Returns,Reverse Pickup Enquiry,Vary good ,,,16/08/2023 19:34,16/08/2023 19:36,16-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
0771660e-72e7-4a56-b6d6-977e3fa4b32b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:26,16/08/2023 22:29,16-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
c8aaeeeb-608b-4928-8003-04709a3cd850,Inbound,Returns,Technician Visit,,,,16/08/2023 22:46,16/08/2023 22:53,16-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
3d070314-3d4c-402b-b9cc-39d3aec6d394,Outcall,Returns,Return request,,d037bf0c-6d82-43d2-a77d-e2984fc03ef0,05/08/2023 11:59,16/08/2023 15:13,16/08/2023 15:20,16-Aug-23,GUWAHATI,Electronics,897,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cb35f025-4079-456d-be50-66fae350e2d5,Inbound,Returns,Reverse Pickup Enquiry,,c6a43db0-887f-4e0f-8dfa-0462561d2b10,09/08/2023 23:06,15/08/2023 13:11,16/08/2023 00:17,16-Aug-23,NEW DELHI,LifeStyle,373,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e01cdcef-ce34-4858-9156-b4b474178298,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:45,16/08/2023 18:03,16-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
5b718b9f-d352-4821-81fa-5e867c009218,Inbound,Order Related,Order status enquiry,He was only concentrated on Rating,,,16/08/2023 11:45,16/08/2023 11:46,16-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
f6a73c1b-5987-4bbf-81e5-6aed8b29f087,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:32,16/08/2023 13:48,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
b4f0dfde-7100-4bd7-9906-b7c80b9b6445,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:53,16/08/2023 13:58,16-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
26240566-bb45-42fb-a12c-c09b1db4671b,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:26,16/08/2023 15:01,16-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
1bc2fb5b-1a9b-4673-a442-3738796bc262,Outcall,Feedback,UnProfessional Behaviour,My problem not resolve,,,16/08/2023 16:06,16/08/2023 16:11,16-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,3
f382d1f2-3bbf-4d03-8448-2eca01d28002,Inbound,Order Related,Delayed,,,,16/08/2023 17:49,16/08/2023 17:52,16-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
1086fccc-65fa-4902-877b-5fe7c04998a0,Inbound,Returns,Return request,,,,16/08/2023 19:26,16/08/2023 19:38,16-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0f2417f6-9366-4157-8b82-66edaafe986b,Inbound,Order Related,Installation/demo,,,,16/08/2023 20:55,16/08/2023 21:01,16-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
6a879e4b-06d8-4244-9de2-bd2cab4b9c01,Inbound,Returns,Exchange / Replacement,,f885ca8b-04d1-4577-af82-e9fde00bb1a5,06/08/2023 20:07,16/08/2023 23:02,16/08/2023 23:03,16-Aug-23,SURAT,Mobile,18999,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
65f518be-c9a6-4ded-8813-c0869e573021,Inbound,Order Related,Delayed,?? ???? ?????????????????? ,0a29007a-ee36-44da-ae08-3557f168037b,04/08/2023 06:37,13/08/2023 08:40,16/08/2023 08:38,16-Aug-23,KASHIPUR,Books & General merchandise,231,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
988f1fe0-6224-40f0-bc40-0ba17278b149,Inbound,Refund Related,Refund Enquiry,,24e886d8-7455-421c-b2ab-3589511876a1,05/08/2023 16:09,16/08/2023 11:35,16/08/2023 11:38,16-Aug-23,SURAT,Home,284,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
da5135b3-860a-46f5-bb48-99109add7259,Outcall,Returns,Fraudulent User,ensure quick resolution ,,,16/08/2023 08:38,16/08/2023 15:07,16-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
7039c8ab-fb30-46ff-9472-47b63b479aaa,Inbound,Returns,Return request,Be More professional and clear ,,,16/08/2023 00:13,16/08/2023 00:14,16-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
10f678f4-ecce-4b28-9afa-5e67405555ee,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 01:01,16/08/2023 15:34,16-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
c2d60706-5ec4-46ea-bcd4-712807e23472,Inbound,Order Related,Order status enquiry,,,,16/08/2023 15:45,16/08/2023 16:50,16-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
55254fdb-4c8d-49e2-aeec-e794607ace73,Inbound,Order Related,Installation/demo,In Shopzilla system my mi 4 pro tv warrant expire in July 2024And Jeeves addition warranty expire there is no support Jeeves person loss is my I purchase 3year warrants after expire mi one year warrants Next time I no purchase any product to Shopzilla ,,,16/08/2023 10:41,16/08/2023 13:38,16-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
a70c1c2f-18f1-4a11-a5ef-74277e85c490,Inbound,Order Related,Invoice request,,,,16/08/2023 12:21,16/08/2023 12:24,16-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
d2c63c6a-80dc-4843-a788-2a8f9be2b895,Inbound,Returns,Reverse Pickup Enquiry,It was good,,,16/08/2023 14:35,16/08/2023 14:39,16-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
1341297d-76c0-4490-b006-f56c31c3b45a,Inbound,Returns,Service Centres Related,,,,16/08/2023 16:58,16/08/2023 18:02,16-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
314fa15f-4d4d-4cba-bc67-0cfd0389dec4,Inbound,Returns,Fraudulent User,,,,16/08/2023 18:02,16/08/2023 18:33,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ea62f3ca-f047-4c82-ab3d-ca6591809a90,Inbound,Returns,Reverse Pickup Enquiry,The company we have ordered was not reached to customers and while replacement company not matched.Taking more and much time for any delivery.Not easy to contact customers care for help.,,,16/08/2023 18:08,16/08/2023 21:13,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,2
d92ac210-af5a-4627-b2b9-d9f5e67970c6,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 19:18,16/08/2023 19:19,16-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
add2509c-c826-4e4d-8518-0e021b7066e7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:06,16/08/2023 19:09,16-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
2fbedd10-efa9-4928-9dce-4db5276c6f63,Inbound,Order Related,Priority delivery,I am good call support very very nice batchit thank you for Shopzilla,,,16/08/2023 19:39,16/08/2023 19:40,16-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
cce92547-892b-4f3e-9331-0c4762b3a531,Inbound,Returns,Return request,,,,16/08/2023 21:45,16/08/2023 21:47,16-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
22a8e229-9eb7-4a5a-9386-4197367d9ab6,Inbound,Returns,Reverse Pickup Enquiry,Give me my refund please ,cb6c3524-d7b9-4a92-8ba2-e3009f3b0ee1,21/06/2023 22:25,16/08/2023 10:32,16/08/2023 15:25,16-Aug-23,DIBRUGARH,Electronics,1699,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
34bc108a-5e2e-46ba-b377-782c899f1060,Inbound,Order Related,Delayed,Very poor from Shopzilla,40985636-9742-434c-a9b0-ee55514d7a6d,07/08/2023 20:33,16/08/2023 16:17,16/08/2023 16:17,16-Aug-23,MOHALI,Mobile,26999,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
5a17440a-6a7a-4da1-a77b-0d5e047a605a,Inbound,Returns,Return request,,752e231a-c295-4e61-acf5-a4efcc818491,07/08/2023 13:14,16/08/2023 13:11,16/08/2023 13:19,16-Aug-23,NARNAUL,Electronics,1199,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
c9d780be-e9bd-4913-93eb-ee97fc2b8d93,Inbound,Returns,Reverse Pickup Enquiry,Vvv good ,,,15/08/2023 17:12,16/08/2023 17:09,16-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
83a8a9f0-d16b-4674-9a86-54238ff29bdb,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 09:37,16/08/2023 10:48,16-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
82f9a039-c728-45ae-b860-6012b9b6929f,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:25,16/08/2023 11:30,16-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3fece882-0b85-4b97-8b47-dcd74bf4a147,Outcall,Returns,Fraudulent User,,,,16/08/2023 14:45,16/08/2023 15:50,16-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,1
6d4a6a34-a225-4352-bdc2-19ded83fe367,Inbound,Returns,Return request,,,,16/08/2023 17:47,16/08/2023 17:49,16-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
94e0c614-7a7d-43e1-92c7-08ee771312db,Inbound,Returns,Return request,Thanku,,,16/08/2023 18:25,16/08/2023 18:27,16-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
fdd3c886-eabb-4a40-9952-ba9c941d4bd6,Inbound,Order Related,Order status enquiry,Suparb Agent,,,16/08/2023 21:59,16/08/2023 22:00,16-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
54b5729c-f1e1-407e-b5a5-519915934509,Inbound,Returns,Return request,Highly disappointed,,,16/08/2023 19:32,16/08/2023 20:22,16-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
8a123f26-36dc-418f-baeb-b31a6fd0338e,Inbound,Order Related,Order status enquiry,Good ,775b1923-df94-45db-bc4b-4efdfff2d7cf,06/08/2023 12:53,16/08/2023 09:15,16/08/2023 09:15,16-Aug-23,AMARPUR,Home Appliences,6299,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
5e1f89e1-6f32-4582-a0ac-49e7c06207d3,Inbound,Order Related,Delayed,Very very very bad delivery service,e99a7b5a-decd-46ad-8411-9492892c7f6b,03/08/2023 12:51,16/08/2023 15:21,16/08/2023 15:41,16-Aug-23,HYDERABAD,Mobile,19999,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
cf17b167-1b38-408f-88b7-2f784d617303,Inbound,Returns,Return request,,7b82f599-457c-4aaf-850d-12d8d5465bd1,10/08/2023 23:00,14/08/2023 16:24,16/08/2023 15:23,16-Aug-23,GONDA,Books & General merchandise,260,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,4
968cec7b-68ef-469c-9662-8f3d213f029f,Inbound,Order Related,Delayed,,e24588cb-2b0e-4484-aa14-aa1f229b7fd3,10/08/2023 12:53,16/08/2023 08:22,16/08/2023 08:24,16-Aug-23,ETAH,Mobile,14999,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
67a7ef7e-d8a4-4b52-bcd9-690e42dbfaf2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:47,16/08/2023 16:38,16-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f893950e-9aea-41da-981d-1d212715d1fc,Inbound,Order Related,Delayed,,,,15/08/2023 20:29,16/08/2023 08:02,16-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
bbd5a48e-3677-4884-82a4-10807dfaf26a,Inbound,Returns,Wrong,,,,16/08/2023 15:32,16/08/2023 15:36,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
e4dcdd00-0b39-49fb-9166-6e953ecab5e2,Inbound,Feedback,UnProfessional Behaviour,My products was delivered by 14 August but agent of this area can't want to delivered my products I hardly request to Shopzilla that please give exact mobile number of agent who actually delivered the product to customers thank you,,,15/08/2023 19:55,16/08/2023 06:42,16-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
9fd41500-70e9-4b5d-b5b6-feeed9c2aba0,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:31,16/08/2023 12:01,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
398e3257-504f-4869-8413-def9632d39ef,Outcall,Order Related,Order status enquiry,,,,16/08/2023 11:00,16/08/2023 15:04,16-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,1
df1948be-a421-42ea-9bea-019d7a384dc7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:17,16/08/2023 17:18,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
8383d460-f385-4310-86b4-71f95ac3590e,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 17:48,16/08/2023 18:44,16-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
323557d0-1473-4a95-8919-313c21657cde,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:59,16/08/2023 20:03,16-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
7ad758fe-8084-4c74-9caa-15c01b06c160,Inbound,Returns,Wrong,,,,16/08/2023 22:04,16/08/2023 22:11,16-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
4d7aa6f2-ea93-43f8-b07a-59961e8ef464,Email,Returns,Reverse Pickup Enquiry,Very poor Shopzilla,31695224-e2ba-4a3e-8afa-0c0939526846,23/07/2023 14:19,16/08/2023 14:43,16/08/2023 15:54,16-Aug-23,JALGAON,Books & General merchandise,260,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
152632d8-9952-4690-8ad3-976dff94b1f3,Inbound,Cancellation,Not Needed,Logistics problem your hand,9fae4bd1-da23-48d6-8ea1-a6ddb253474c,11/08/2023 13:37,14/08/2023 16:22,16/08/2023 12:18,16-Aug-23,FARIDABAD,Home,359,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7454b27f-d8b4-44fc-94cf-61d99b7e08dd,Inbound,Order Related,Installation/demo,Good job ??,,,15/08/2023 15:39,16/08/2023 16:46,16-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
98ff984a-0a16-49d9-b613-1f476c4be776,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 09:30,16/08/2023 10:22,16-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
72dab5c3-7900-4105-8386-363d68190ce2,Inbound,Returns,Reverse Pickup Enquiry,Plz consume time for resolution ,,,16/08/2023 17:30,16/08/2023 18:21,16-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
58bae199-7df7-4638-9c7a-63fa0662e93c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:48,16/08/2023 20:51,16-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
908e29a7-9204-4c52-a957-f637d032290a,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 18:44,16/08/2023 18:48,16-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
10e5b84a-aaab-4f6f-85c8-115aec9d2d96,Inbound,Order Related,Order status enquiry,Good ,,,16/08/2023 20:43,16/08/2023 20:44,16-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
3865d80a-c647-4997-b755-4327a82801b2,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 20:47,16/08/2023 20:54,16-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
08aaff1f-da32-405e-801b-225f07bd8879,Inbound,Returns,Fraudulent User,"Honesty is the best policy.Make your team self motivated, honest by giving them handsome money through incentives or other initiatives",,,16/08/2023 21:37,16/08/2023 21:39,16-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7a6e5122-51d7-440d-99a4-fff74be9c3e4,Inbound,Product Queries,Product Specific Information,No solution aur call   cut kar rahe hain customer ko response   rahe,,,16/08/2023 22:34,16/08/2023 22:38,16-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
395b6108-260d-4ea1-8d1c-7b4817a688cb,Outcall,Refund Related,Refund Related Issues,,78aacae8-3bdf-4010-bd98-2a61000b9e33,27/07/2023 07:04,16/08/2023 12:30,16/08/2023 23:24,16-Aug-23,HOWRAH,Home,319,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
95b1b936-4611-42df-b3dc-7086543eda28,Inbound,Order Related,Order status enquiry,,9870f84a-5b9f-4a9c-b865-6e9ab95afb73,07/08/2023 13:31,12/08/2023 18:46,16/08/2023 13:55,16-Aug-23,PUNE,Mobile,29999,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,3
36a157a2-90cf-4cd8-9353-e011f3df5bb8,Outcall,Returns,Return request,,db7c3f6f-c227-453f-bc98-aa9d85136418,05/08/2023 11:06,16/08/2023 12:20,16/08/2023 12:35,16-Aug-23,SOLAPUR,Electronics,899,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
ebad3d2a-f950-4bf3-b510-caa7c5ad1ee8,Outcall,Returns,Fraudulent User,,ae12c312-4523-42ab-a9a5-b9fe4a849a86,11/08/2023 06:49,15/08/2023 15:08,16/08/2023 13:38,16-Aug-23,DHANBAD,Home Appliences,1599,,Philip Harmon,Emma Park,John Smith,>90,Morning,5
7d83eae8-ee52-4962-bef6-fd111a3488b1,Inbound,Refund Related,Refund Enquiry,,ab2a8f69-e4cc-412c-800a-94049029b315,03/08/2023 12:48,16/08/2023 16:43,16/08/2023 16:45,16-Aug-23,HOSPET,Furniture,1068,,Jeremy George,William Park,John Smith,31-60,Morning,5
190cbbec-0b56-43cc-ad82-b0adf2094a40,Inbound,Order Related,Seller Cancelled Order,**ing Irresponsible you are .All the seller are mother**er.All times happen with me. Last time in Jan. you **ed my 2 expensive mobiles and now **ing out of stok after waiting 4 days.#Scammer,,,15/08/2023 10:27,16/08/2023 11:20,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
c1ac0e26-f283-42ee-bc26-d8e2f137e05a,Inbound,Returns,Product related Issues,Thanks for your concern ,,,15/08/2023 16:25,16/08/2023 01:23,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
bc33ec4a-2814-44b7-af32-c707433f1068,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:41,16/08/2023 09:43,16-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
c4de29a6-9857-4106-ad95-7c16df42c970,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 11:33,16/08/2023 14:58,16-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
6efbd5d8-56f3-4baf-a5b7-f7f274a79d3b,Inbound,Offers & Cashback,Other Cashback,"  product order kiya tha uska instalation tha fan installed karke gaye he regulater by pass nahi kiya he, mene unse   regulater bypass ka instruction he fir bhi, unhone kaha koi bat nahi usse koi firk  ,jab ki product k instructions menual me inatalation me sabse pehle  mandatory step ""bypass or eliminate the regulator from the connection before installing on atomberg fan for optimal performance ""unke jaane ke 1 hour me hi apne aap is vajah se fan ka speed  chalu me kam   he, lights flash home laagti he, mene vapis call karke kaha tohh excicutive bolte he humko   karna hota he switch board   hota he,   instalation me instructions he bldc fan me regulator bypass karna he tohh bolte he hamara kaam nahi he,   hi karna hota he humko koi instructions nahi diya. Apko complain karna he tohh kar lijiye.  Is vajah se product damage hua varranty me clear mention kiya he ki   install karne me product damage  huva tohh iski koi varranty nahi he isiliye humne instalation charge bhi diya fir bhi ye problem karke gaye he. Is vajah se product damage hua toh iske liye kon responsible hoga. ",,,16/08/2023 12:24,16/08/2023 13:31,16-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
608c6116-fd1b-407c-8142-2aee40318123,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 13:54,16/08/2023 13:55,16-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
a67dea70-9261-4f79-997f-1a1cffa4e069,Inbound,Order Related,Installation/demo,,,,16/08/2023 13:59,16/08/2023 14:01,16-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,4
c6138423-fed1-4a2b-bf21-8c1bbde56692,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 14:24,16/08/2023 14:35,16-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
2c16024b-e383-4db8-9745-e3c703a9d7f2,Inbound,Order Related,Installation/demo,Warrenty period issue ,,,16/08/2023 14:34,16/08/2023 16:35,16-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f6967df6-8d5e-4d3d-8a58-ed96e1f7a229,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:29,16/08/2023 17:35,16-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
2f941d27-851b-4955-93ca-bfabd34f3303,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:57,16/08/2023 18:58,16-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
b16047aa-ad96-47a4-b9ea-1461ced9efd4,Inbound,Returns,Return request,,55b45968-6407-41e2-9418-dd061587c575,06/08/2023 13:17,16/08/2023 12:40,16/08/2023 12:57,16-Aug-23,MEERUT,Electronics,1199,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
73c002f2-bc24-4ee9-9a6f-a7b3198dacbf,Inbound,Order Related,Installation/demo,,,,15/08/2023 06:02,16/08/2023 07:06,16-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
565ad63b-3fbb-4561-9a8b-4ff44c7a5839,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:03,16/08/2023 11:41,16-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
7f868b10-00f2-4442-82a0-eac3762d1eca,Outcall,Cancellation,Return cancellation,,,,16/08/2023 11:29,16/08/2023 11:33,16-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
e154cd73-eef4-4351-b19c-4c5e9679e76c,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 13:06,16/08/2023 13:07,16-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
a2d889ec-b11c-46dd-ba0d-6e460f5c7a59,Inbound,Order Related,Delayed,,,,16/08/2023 18:35,16/08/2023 18:37,16-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
f2bdc913-4a5e-44ec-b5b6-20ac0b697f69,Inbound,Returns,Damaged,,,,16/08/2023 21:12,16/08/2023 21:13,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
b845aeb7-5acd-4b09-bede-657440a25912,Email,Order Related,Delayed,it was nice talking to you thank you ,046a59e3-5332-403b-917b-95a884e72c48,07/08/2023 23:29,16/08/2023 12:11,16/08/2023 12:14,16-Aug-23,GURGAON,Electronics,1299,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
b6834041-2120-4401-9c99-78adb52aeab4,Outcall,Returns,Service Centres Related,,c2c7f0e2-f843-468f-af6b-378eb4f5ec3c,03/07/2023 17:55,16/08/2023 11:36,16/08/2023 13:02,16-Aug-23,GHAZIPUR,Electronics,1399,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
19aac42d-edee-4d71-bc9f-9ae2df77acde,Inbound,Offers & Cashback,Affiliate Offers,customers issues resolved time and period was to late. Time Wasted Service,8895f026-5f7e-4014-98b4-ba7dfd8dce7e,31/07/2023 11:17,14/08/2023 15:37,16/08/2023 19:56,16-Aug-23,KOLHAPUR,Books & General merchandise,299,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
fa29b145-8826-489a-8b09-eee169e6dc97,Inbound,Order Related,Order status enquiry,,f2cf0900-2260-4373-95c9-6dc72ac7ee9b,14/08/2023 17:18,16/08/2023 21:37,16/08/2023 22:54,16-Aug-23,VARANASI,Mobile,20999,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
342e0258-e47b-4d49-83fc-a4c3cab9f7c3,Inbound,Returns,Return request,,,,16/08/2023 11:58,16/08/2023 12:00,16-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
16f5153f-815b-429a-9f9e-587d4e1d276f,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 15:43,16/08/2023 15:46,16-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
a3eec462-25cc-41ed-b5cb-c92688d03d99,Outcall,Returns,Return request,,,,16/08/2023 16:53,16/08/2023 16:58,16-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
63b2023e-2860-4f1a-ba97-308648f51a04,Inbound,Returns,Return request,Good,cde1e272-6442-42ac-b420-d74bb9b47c8d,05/08/2023 03:09,16/08/2023 00:56,16/08/2023 00:58,16-Aug-23,BAREILLY,Home,1250,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
edcdb118-e391-4286-a1a1-c0a108e2d3e2,Inbound,Returns,Damaged,,d69219bd-7d6c-4e2a-8c9b-bcc87e8bd1c9,09/08/2023 19:49,16/08/2023 14:48,16/08/2023 14:50,16-Aug-23,BADLAPUR,Books & General merchandise,481,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
0d11933f-7c64-418c-b68e-9948134f06cb,Inbound,Returns,Wrong,,,,16/08/2023 13:52,16/08/2023 13:58,16-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cdf8ff51-3443-4426-85fe-51fb950099a5,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 13:40,16/08/2023 13:42,16-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
06b304b6-5a2e-43a7-9eeb-b04156c20154,Inbound,Order Related,Seller Cancelled Order,I did not find Shopzilla in position to resolve the customer issue.   are cancelling order with wrong reason just to make more profit by increasing the product price (when customer buy the product with less price but seller first take order and later use to cancel product saying that delivery failed (wrong reason blaming customer they made delivery attempt but not delivered). Then increase the product price and force customer to reorder same product with higher price). Shopzilla always say they don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 have control and they can not do anything. If this is the case always and this is the solution. Then why customer care needed.,,,16/08/2023 09:20,16/08/2023 09:32,16-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
286e5785-c4df-4a39-82a3-f05050988795,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:06,16/08/2023 10:12,16-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6feb3cc0-c78e-40f2-bbf0-ac26cc4c8aca,Inbound,Order Related,Installation/demo,,,,16/08/2023 10:08,16/08/2023 10:18,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
04ab1e3c-5bd5-4a56-b38b-dce9d5fc1434,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:28,16/08/2023 10:30,16-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
90f97379-a02f-44bb-a954-ef35a5f211a4,Inbound,Order Related,Invoice request,,,,16/08/2023 19:19,16/08/2023 19:23,16-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
5e2c7e71-b5fe-4947-a833-3422a5a37b01,Email,Refund Related,Refund Enquiry,,415f0572-81a6-4956-826d-3a18926345e6,07/08/2023 21:10,16/08/2023 14:01,16/08/2023 17:00,16-Aug-23,ALWAR,LifeStyle,399,,Melissa West,William Park,John Smith,31-60,Morning,1
e6b94d71-34c4-4474-9c32-6e636a068e30,Inbound,Refund Related,Refund Enquiry,,1af25847-c5dd-4401-8278-4c65ad7ef3f5,13/08/2023 20:13,16/08/2023 13:21,16/08/2023 13:24,16-Aug-23,BHOPAL,Mobile,13974,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
343f58b6-1c41-45e6-89f4-b6bdc09ad364,Inbound,Returns,Reverse Pickup Enquiry,,e3d7574e-1f75-4906-86c3-ee1a6740bd64,27/07/2023 14:06,14/08/2023 21:09,16/08/2023 14:43,16-Aug-23,LATUR,LifeStyle,399,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
06c3212b-e4d7-4aba-a91f-43ce160d5b90,Inbound,Offers & Cashback,Other Cashback,Thanks,,,16/08/2023 11:01,16/08/2023 11:03,16-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
9232f4ec-5a6f-4b78-a991-30550e46c8eb,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 09:21,16/08/2023 09:37,16-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
834d0831-856c-41e7-a4b8-46f38ec6006b,Inbound,Order Related,Delayed,,,,16/08/2023 09:46,16/08/2023 09:47,16-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
bdff4540-45b8-4645-810e-a0bc931c3eab,Inbound,Order Related,Order status enquiry,Just he was concentrated on Rating not an Issues of Customers I got only Rating mail from his side not an complaint mail or issues mail.,,,16/08/2023 11:47,16/08/2023 11:48,16-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
95672151-4cde-4eff-8ee2-46ff05fa4887,Inbound,Order Related,Installation/demo,,,,16/08/2023 12:38,16/08/2023 12:42,16-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
ca6dc462-8680-424d-a7a2-fe59cf8f667c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:43,16/08/2023 12:44,16-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
35aa1606-6782-46b4-81fe-953cdf57c2ef,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:05,16/08/2023 16:09,16-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
b285c88e-6103-4942-b619-3e8c6b93a1ed,Inbound,Order Related,Order status enquiry,,b5319e0c-0fe6-4492-9b7e-5a74decc0952,24/07/2023 07:45,16/08/2023 20:23,16/08/2023 20:27,16-Aug-23,BHONGIR,LifeStyle,569,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
2cef5a7e-1862-4ccb-9c71-938229084ad5,Outcall,Returns,Return request,,9ef50523-672c-4d7a-bb2f-2c558ac83aa2,10/08/2023 22:21,16/08/2023 16:54,16/08/2023 16:59,16-Aug-23,CHABUA,Electronics,899,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,4
5c3909f0-aa47-49e6-a5a0-1974b6a5e5dc,Inbound,Returns,Return request,,,,16/08/2023 13:25,16/08/2023 14:47,16-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,3
3c147e74-174c-494d-9086-26f67fef6cc5,Inbound,Feedback,UnProfessional Behaviour,Good Experience of conversation,,,15/08/2023 18:06,16/08/2023 14:53,16-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bacadca0-5dfd-437d-9c67-1f75b600f110,Inbound,Order Related,Order status enquiry,Na,,,16/08/2023 09:28,16/08/2023 09:37,16-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
23170b28-3343-4ec1-b8d9-e17a66e4cb13,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:29,16/08/2023 09:30,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
4d80e02e-7416-4643-9cb0-b5b212efbf77,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 09:41,16/08/2023 10:05,16-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ff7b1124-72d8-4fdd-ae80-2462220443e7,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:16,16/08/2023 11:39,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,3
d1fc8b9c-3930-4f25-a325-17a5440e9c41,Inbound,Returns,Return request,,,,16/08/2023 11:54,16/08/2023 11:56,16-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,3
0b30b14d-61b1-467a-89e4-0f773951277b,Inbound,Order Related,Order status enquiry,,,,16/08/2023 12:58,16/08/2023 13:04,16-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
903bd16d-a946-4b2a-86a4-9fe49289eab0,Inbound,Order Related,Order status enquiry,"Now the executive who called with me, her voice was very charming, I liked the conversation with her",,,16/08/2023 20:03,16/08/2023 20:06,16-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
80978d36-8732-48cf-b475-58bbc4109366,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:26,16/08/2023 16:26,16-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
e8f04145-c557-463d-82a7-606e20d5e6cf,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,16/08/2023 13:32,16/08/2023 13:37,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ac64f8a5-7bf3-4289-b46a-79a72e99d2a0,Inbound,Order Related,Installation/demo,,,,16/08/2023 14:31,16/08/2023 14:43,16-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,2
7dd93fb5-6b88-447b-9c23-cc410ade17bc,Inbound,Returns,Return request,,,,16/08/2023 15:23,16/08/2023 15:28,16-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
55788796-cb5f-4495-9b5c-6c6560e9797a,Inbound,Order Related,Installation/demo,,,,16/08/2023 16:42,16/08/2023 16:51,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
401a077f-6d94-4d31-8f9c-741e735dadde,Inbound,Returns,Wrong,Very nice ,,,16/08/2023 16:56,16/08/2023 16:56,16-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
83589dcd-0cdf-4549-abed-031f1382fd3a,Outcall,Returns,Return request,Make sure info related to country of origin of the product is correct,,,16/08/2023 19:06,16/08/2023 19:07,16-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
d17070d2-5b44-4238-8cb2-cff7f13ae59c,Inbound,Returns,Return request,,,,16/08/2023 20:43,16/08/2023 21:16,16-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
58c7df30-f9bc-4910-a21d-7a38175acd77,Inbound,Order Related,Order status enquiry,,,,16/08/2023 21:28,16/08/2023 21:31,16-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b8c3faa6-45a3-4eb7-a63e-59c5c3ca2f8d,Inbound,Order Related,Customer Requested Modifications,,189e3915-7f5b-4012-8a0d-6a3d7b0b4997,04/08/2023 12:13,16/08/2023 19:02,16/08/2023 19:17,16-Aug-23,VADODARA,Mobile,15999,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
af190d01-4d22-4bb9-b8c1-8dc41fbecd63,Inbound,Order Related,Delayed,,c38cb861-7728-47aa-ad1d-2e9b7ca7d2aa,07/08/2023 20:51,16/08/2023 11:33,16/08/2023 11:35,16-Aug-23,HARIDWAR,Furniture,14199,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
bd5d1e6d-05be-4c96-bcc1-2ea9057185c2,Inbound,Order Related,Delayed,,3b938e79-81bb-4697-9c1c-e5a30d9e1c28,05/08/2023 00:26,16/08/2023 11:27,16/08/2023 11:28,16-Aug-23,JAIPUR,Books & General merchandise,3150,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
538d7543-d687-4956-a77a-451857a58c38,Inbound,Order Related,Delayed,,,,16/08/2023 22:32,16/08/2023 22:37,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9ed1cdb3-55e0-4e35-8fbd-7fe0aa13ad4c,Inbound,Returns,Return request,,,,15/08/2023 21:50,16/08/2023 08:52,16-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
01e373ad-a2f7-469f-af78-9c03130d8e69,Outcall,Cancellation,Not Needed,,,,15/08/2023 23:55,16/08/2023 09:55,16-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
2fe9521f-6689-4d48-bb14-ceeeffdc8ff2,Inbound,Returns,Return request,Not certified,,,16/08/2023 09:00,16/08/2023 09:58,16-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
63065f4c-5b29-4f95-a97e-754bcf3190a8,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:46,16/08/2023 11:04,16-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
048d5783-82fb-4e9e-a108-2439459204ef,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:17,16/08/2023 14:20,16-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
c4a23a24-bead-4ee1-b8a8-25f625ce794d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:55,16/08/2023 17:56,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
9d703c76-9640-4e87-ad3f-8c5193caf7c2,Inbound,Product Queries,Product Specific Information,Poor ,,,16/08/2023 18:00,16/08/2023 18:25,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
ad847e64-924c-497f-b7a8-641dfae039ae,Inbound,Order Related,Delayed,,8bc96f93-5d4f-4420-8182-17a2e24f6d37,09/08/2023 22:59,16/08/2023 15:09,16/08/2023 15:11,16-Aug-23,MEDAK,Home Appliences,964,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
133597df-841c-48f1-ab83-3fb0e121520d,Inbound,Refund Related,Refund Enquiry,,d2ac2212-ee47-4161-a7c0-660ffec2219c,,16/08/2023 21:28,16/08/2023 21:29,16-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
5e3ca5fd-b548-4514-b025-e3db942db198,Outcall,Returns,Return request,,,,16/08/2023 11:16,16/08/2023 11:35,16-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
a4da02a4-d28e-4c96-87fa-64a4e8ca3d2b,Inbound,Returns,Return request,Is good manThank you for beautiful,,,16/08/2023 03:06,16/08/2023 03:08,16-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
ff411e0e-1f11-46d9-84de-cf2084337f1c,Inbound,Returns,Reverse Pickup Enquiry,Nothing to say ,,,16/08/2023 07:46,16/08/2023 09:34,16-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
fc362714-ac3d-4f23-bc63-ff1258090ca8,Inbound,Order Related,Delayed,,,,16/08/2023 08:46,16/08/2023 08:49,16-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
2050cb66-85ee-4eac-9099-1c0f6b7e2a36,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:13,16/08/2023 11:38,16-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
060dea3f-fa08-4235-bd61-23e078ac1432,Outcall,Returns,Exchange / Replacement,,,,16/08/2023 18:41,16/08/2023 18:42,16-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
9188fcd9-264b-4554-8410-a69b13a7a9b5,Inbound,Returns,Wrong,Good job..keep it up,,,16/08/2023 15:04,16/08/2023 17:25,16-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
9c80f524-755f-43d5-b487-8af8b0c917d8,Inbound,Returns,Wrong,,,,16/08/2023 16:05,16/08/2023 16:13,16-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
6614b287-b824-454f-bd46-3999b35f19f6,Inbound,Order Related,Delayed,Nice to talk with you ,,,16/08/2023 16:18,16/08/2023 16:20,16-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
31cf1fdb-d5e3-4b0b-8fa3-4ec19a663f5a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:43,16/08/2023 16:46,16-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
845900c6-fc7a-41ea-b367-946b1b75adf5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:04,16/08/2023 23:06,16-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
e0e746b5-3eee-44bc-9be6-01916083dfcd,Inbound,Order Related,Delayed,,a938df35-3a1f-4aba-9e74-72aec698c833,07/08/2023 21:26,16/08/2023 10:52,16/08/2023 10:53,16-Aug-23,NAGPUR,Electronics,1599,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
834bcfcf-0e3a-43a5-a46f-405b403f557d,Inbound,Returns,Reverse Pickup Enquiry,Good,9ca925b0-1064-4a2a-96fa-b7877e0eb119,22/07/2023 13:57,16/08/2023 07:40,16/08/2023 07:41,16-Aug-23,JAMNAGAR,LifeStyle,395,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
03895fa4-38a4-4246-8801-958aad901031,Inbound,Order Related,Order status enquiry,Worst customer service from Shopzilla ,,,16/08/2023 18:44,16/08/2023 19:00,16-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
e73b16ee-ea14-4a6f-bad2-f9e3c8716931,Inbound,Returns,Return request,The person was nice and was giving quick resolutions ,,,15/08/2023 21:02,16/08/2023 09:15,16-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
5b1dd83e-ac81-4e0e-a011-7f4aea395b65,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:36,16/08/2023 12:47,16-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
2e0eb78c-06d9-4ef1-92a9-d8c9fb6cf273,Inbound,Order Related,Order status enquiry,It was nice talking with your customer executive??,,,16/08/2023 14:13,16/08/2023 14:14,16-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
e8d579bd-f3f0-4a72-ad0f-ade6c1bc46f2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:39,16/08/2023 15:41,16-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5b231882-ae9a-4c86-8bb6-4ab11b1c9253,Inbound,Order Related,Delayed,,,,16/08/2023 18:04,16/08/2023 18:04,16-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
05fe7779-340a-459f-90ab-04e13f141e0d,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 18:37,16/08/2023 18:38,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
280c591a-c2af-4802-bac2-42dc67d95f06,Inbound,Returns,Return request,Please make reliability in delivering the product,,,16/08/2023 22:02,16/08/2023 22:03,16-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
a3199b83-c46b-4aae-b3d6-1444d9b40b00,Email,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:14,16/08/2023 12:24,16-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
432ce6da-2b68-494b-9ec0-129f51fce746,Inbound,Order Related,Installation/demo,Good support ,,,16/08/2023 11:07,16/08/2023 11:14,16-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f89c16d9-3398-4ee2-918e-5b4bc36546cb,Inbound,Returns,Service Centres Related,Thank you so much ,,,16/08/2023 12:10,16/08/2023 12:17,16-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
ee578dff-e9fc-4603-a074-ea2d07e51992,Inbound,Returns,Fraudulent User,,,,16/08/2023 13:37,16/08/2023 13:38,16-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
9064c718-52e2-46ef-b4b4-2f27eba0bfa3,Inbound,Returns,Wrong,,,,16/08/2023 13:42,16/08/2023 13:43,16-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
93ee2d80-43f0-4026-80d4-478f326b34aa,Inbound,Returns,Fraudulent User,,,,16/08/2023 14:45,16/08/2023 16:02,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
499c9c81-480c-4122-9642-4d635774c00d,Inbound,Returns,Service Centres Related,,,,16/08/2023 17:40,16/08/2023 20:18,16-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
eb886990-d436-4ed6-8716-75aeb4ed8fc9,Inbound,Returns,Service Centres Related,Thanks ???? ,a49a79e3-eb00-4d18-a6d6-0b2c7a341116,24/06/2023 13:15,16/08/2023 15:55,16/08/2023 16:11,16-Aug-23,MUKTSAR,Electronics,3499,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
bd3a37bd-7c37-4a5f-99bf-666167b1250e,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 11:01,16/08/2023 11:01,16-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
e207a772-6f05-4822-bc47-556df6fa2a9f,Outcall,Returns,Missing,very good ,,,15/08/2023 21:33,16/08/2023 09:36,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
2826b491-1cf8-4652-b4b2-dad7c7203bfc,Inbound,Refund Related,Refund Related Issues,Nice Shopzilla talking to me ,,,16/08/2023 10:24,16/08/2023 10:24,16-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
a28762f6-76f8-45db-be94-b17812a7f337,Email,Returns,Missing,,,,16/08/2023 13:22,16/08/2023 13:27,16-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
49a32cd6-51ff-47d7-b0f9-33e800a508bb,Inbound,Order Related,Invoice request,,,,16/08/2023 12:15,16/08/2023 12:33,16-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
04e4bf86-ef52-401a-9545-8e927003e169,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:03,16/08/2023 15:04,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
2d4ffaf5-984b-4bbc-9715-d6ad236dfe96,Email,Returns,Reverse Pickup Enquiry,Very very bad and very very poorCustomer executive issue solution one month above and 15 time Customer ececutive contract but my issue not resolve. ,,,16/08/2023 16:27,16/08/2023 17:17,16-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
9dd0b0b5-f3fa-4138-805c-4bd7a4348860,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:56,16/08/2023 20:58,16-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
67d0af2b-930d-4101-bc66-f59ff90f2332,Outcall,Returns,Return request,Thank you ,8da72cb6-b7c6-41b8-b396-3cfc5792dcfa,04/08/2023 10:12,16/08/2023 17:24,16/08/2023 17:30,16-Aug-23,HOWRAH,Electronics,999,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
97602912-1d48-4759-be9b-af4dc23dacfd,Inbound,Returns,Missing,,,,16/08/2023 17:06,16/08/2023 17:10,16-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
e9663fbb-c792-41f7-ad7b-248d6fc41232,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:37,16/08/2023 19:05,16-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f61b1950-ebe8-4504-b564-6d523899e39f,Inbound,Order Related,Invoice request,,,,16/08/2023 20:05,16/08/2023 20:10,16-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d1a74d21-dbec-470c-8414-13c53e2c1750,Inbound,Shopzilla Related,Shopzila Premium Related,She understand my problem and help me how I get my refund,,,16/08/2023 22:12,16/08/2023 22:13,16-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
1957ac0d-8e55-425f-9aa7-d79e9e862ff2,Inbound,Refund Related,Refund Enquiry,Why my refund still not received in my bank account?,43c82d13-dd79-4dcb-a473-262a0f13f7d0,07/08/2023 23:01,16/08/2023 08:40,16/08/2023 14:31,16-Aug-23,DHANBAD,LifeStyle,426,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
0c64293b-a56d-4490-9221-98c598776b27,Outcall,Returns,Return request,Open box delivery of my area bargarh-talsrigida don't ask for pincode even if it was mention but after I check it at home it was bad in condition so now the delivery boy don't take it bcz it is mention open box I cant return for the reason in the broken category. So immediately resign to that person of my area. Otherwise I cant buy on Shopzilla. ,cbe2a942-81fe-4fe7-b2df-3b57479e5d70,05/08/2023 18:53,14/08/2023 20:21,16/08/2023 09:54,16-Aug-23,SAMBALPUR,LifeStyle,919,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
49196a7e-c511-4a2e-82a1-e305c766a710,Inbound,Returns,Missing,Missing product ,f952bce7-cb48-4ef6-b7c4-00695f41d160,05/08/2023 18:44,16/08/2023 06:41,16/08/2023 07:01,16-Aug-23,DAUSA,Electronics,995,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
1c2f61da-01f2-42c1-93c9-b06709d98b55,Inbound,Order Related,Installation/demo,,,,16/08/2023 08:34,16/08/2023 08:42,16-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,4
2302e770-e28b-4447-83ef-e63d90e27307,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:56,16/08/2023 09:04,16-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
45c4da86-1fa0-4131-9a84-dee893d6d31e,Outcall,Product Queries,Product Specific Information,10,,,16/08/2023 10:29,16/08/2023 10:37,16-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
b4a3af3f-59b7-43f2-b85b-e2d8f549cb25,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 12:09,16/08/2023 12:57,16-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
069a2fcf-b118-49c2-ac9f-9719c508ed06,Inbound,Product Queries,Product Specific Information,Plz help my refund my payment ,,,16/08/2023 13:15,16/08/2023 13:25,16-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
aacd0d3a-b092-463b-ab64-7dddfff44b79,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:59,16/08/2023 14:05,16-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
c9b3968f-e9c2-4165-a232-d7fa87b2bd12,Inbound,Order Related,Installation/demo,  backup nahin de raha hai,,,16/08/2023 14:32,16/08/2023 14:58,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,3
8310b4d8-e6cd-4fff-a857-d3a6e9b24a05,Inbound,Returns,Reverse Pickup Enquiry,Too bad service ,,,16/08/2023 15:53,16/08/2023 15:55,16-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
136e17b7-feac-4a2c-bba1-65dfb54f44da,Inbound,Shopzilla Related,General Enquiry,Nice ,,,16/08/2023 17:14,16/08/2023 17:17,16-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
69aa2ef6-f54c-4e25-9f0a-4a2cd3ed8abf,Inbound,Order Related,Order status enquiry,,199a67a1-ff59-4bb9-a425-e30ad3d3f9b3,13/08/2023 17:36,16/08/2023 21:41,16/08/2023 21:44,16-Aug-23,PUNE,Mobile,11499,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
edea1817-938f-4d52-abf3-e1dcc8759ef7,Inbound,Order Related,Delayed,,e557612a-4156-4b32-91c5-af5bbc7acf8b,06/08/2023 21:02,16/08/2023 11:07,16/08/2023 18:48,16-Aug-23,COONOOR,Home,242,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6bc561c3-2e36-4744-ac9f-d20b8c0cd77c,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 19:24,16/08/2023 06:25,16-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,2
b05df29c-ec64-4818-a955-48604126e69a,Inbound,Order Related,Delayed,,,,16/08/2023 19:53,16/08/2023 19:53,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
beb8fd13-ce0d-4e42-a56f-4bd373fb1653,Inbound,Order Related,Order status enquiry,make you delivery times correct,,,16/08/2023 14:38,16/08/2023 16:51,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
ff183a7a-1e4c-40b8-ba7b-d2f25ff2bb98,Outcall,Product Queries,Product Specific Information,Good job bro ashe he   ki help kiya karo bhout acche se help ki bhai ne great work bro i am very  happy ?? ,,,16/08/2023 08:48,16/08/2023 08:51,16-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
da2a68a9-c9e8-456a-8156-c288882cd72b,Inbound,Order Related,Order status enquiry,Very good understanding my queries,,,16/08/2023 09:15,16/08/2023 09:20,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
92bf0526-004d-4b8f-b345-94829f59c2c2,Inbound,Returns,Return request,,,,16/08/2023 09:48,16/08/2023 09:53,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
fd39ba31-f7ae-45b2-ae4d-4c4e1a5bde92,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:51,16/08/2023 10:52,16-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
b7fb81d6-1ca4-4c44-8732-b9eda18de538,Inbound,Payments related,Wallet related,,,,16/08/2023 11:05,16/08/2023 11:07,16-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
60223aa8-abb7-4761-b76f-9a3b2afdd683,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:49,16/08/2023 16:51,16-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
2bf8f40f-ef5c-4fe0-9f6a-59b4e3c9a4cf,Inbound,Order Related,Delayed,,,,15/08/2023 23:27,16/08/2023 11:34,16-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
cfdfffe4-5798-417d-8dd0-48e0ec4ad79a,Inbound,Order Related,Delayed,,,,16/08/2023 11:29,16/08/2023 11:38,16-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
02ae4f5d-b014-4166-a5c9-f164988645b4,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 14:25,16/08/2023 14:29,16-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
7572c264-646f-418c-9e29-5c26c1722c46,Outcall,Returns,Fraudulent User,Just understand customer problem and resolve soon. Thanks. Other than that everything is good with Shopzilla,,,16/08/2023 17:52,16/08/2023 17:55,16-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
0efabff3-79bf-46b0-a5e1-14b3b83eb1fe,Inbound,Order Related,Installation/demo,,,,16/08/2023 19:25,16/08/2023 19:32,16-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
a6530b65-271a-4130-8148-c79f63726a0b,Inbound,Payments related,Online Payment Issues,Overall excellent ,,,16/08/2023 22:12,16/08/2023 22:15,16-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
9db8e7ce-3a6d-4e72-9bd4-9b9ce9818b87,Inbound,Order Related,Installation/demo,,8807af63-8814-4449-b179-9de1afe727b9,04/08/2023 23:12,13/08/2023 16:02,16/08/2023 22:29,16-Aug-23,GODAVARIKHANI,Home Appliences,40990,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
4772a532-a6ef-4498-a1d3-affa7117032e,Email,Order Related,Order status enquiry,,,,15/08/2023 20:41,16/08/2023 01:34,16-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
921a8943-e087-4fb2-8201-8eb2b33cf9e3,Inbound,Returns,Return request,,,,16/08/2023 09:02,16/08/2023 09:06,16-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
c5e0abbf-10af-458c-8fbe-e670b2ca97d0,Inbound,Order Related,Order status enquiry,,,,16/08/2023 08:42,16/08/2023 09:58,16-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
203adba1-6302-496e-8c69-441ee8c1b55d,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 10:59,16/08/2023 11:08,16-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
41f254c4-7663-4352-b787-31c9d50c1be3,Inbound,Returns,Return request,executive was polite did understand my exact concern and help me get resolution quickly much appreciated ,,,16/08/2023 12:01,16/08/2023 12:12,16-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
af1e89fd-22f2-4805-b0e9-22c9ac1a545b,Outcall,Order Related,Seller Cancelled Order,My order is cancelled without my concent ,,,16/08/2023 13:21,16/08/2023 13:58,16-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
96078810-0ccf-4ffb-b9bf-1120162c656c,Inbound,Returns,Return request,,,,16/08/2023 14:04,16/08/2023 14:10,16-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
2f11b61d-8e76-47d2-9a5f-89ca8c15ffc5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:19,16/08/2023 19:17,16-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
f39bad1e-9d59-41ce-b4a5-2cc3ab4566cc,Inbound,Order Related,Installation/demo,Good ,,,16/08/2023 16:43,16/08/2023 17:09,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e3143f97-c8bf-4466-a580-2ec5e3a85136,Outcall,Cancellation,Not Needed,,,,16/08/2023 17:07,16/08/2023 17:28,16-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,4
cbdcce4e-30ad-4722-ad3d-1e51e3ad28d1,Inbound,Order Related,Installation/demo,Ritun ,,,16/08/2023 18:28,16/08/2023 18:29,16-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
6c8abaec-ad68-4c92-91f0-32264f4f73af,Inbound,Cancellation,Not Needed,I am very disappointed with Shopzilla service ,5ba5a1fe-b71c-44a2-919e-24e2d39f7430,05/07/2023 12:59,16/08/2023 12:23,16/08/2023 21:37,16-Aug-23,DIPHU,LifeStyle,387,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
e93d977d-85d5-4e49-b2c0-e1c5068b9cc7,Inbound,Order Related,Delayed,,cb1d9039-03d0-495e-b224-75efdb45751f,04/08/2023 17:43,16/08/2023 10:37,16/08/2023 11:00,16-Aug-23,HYDERABAD,Home Appliences,3579,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
0239c059-3e78-4192-a63c-8fe421ec37b8,Inbound,Order Related,Delayed,,5e2d75dc-a8cf-4eca-82db-0b2654009827,27/07/2023 11:58,16/08/2023 15:29,16/08/2023 15:34,16-Aug-23,KANCHIPURAM,Books & General merchandise,346,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
801298a9-a6f2-425c-9ead-a0bf5e6bdabd,Inbound,Order Related,Priority delivery,,0c5e6397-5209-493b-b423-4733947dd165,07/08/2023 00:07,16/08/2023 10:07,16/08/2023 11:26,16-Aug-23,JAMSHEDPUR,Books & General merchandise,804,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,1
af7cf9c1-2358-474b-bb60-5397ca077b3f,Inbound,Returns,Reverse Pickup Enquiry,,446424a1-8785-4be0-b155-5df63efbfe25,03/08/2023 18:20,16/08/2023 20:04,16/08/2023 20:14,16-Aug-23,AMBIKAPUR,Electronics,699,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
d6bc35d9-f63e-42b7-9d8d-d1bad2acf4d0,Inbound,Returns,Return request,,040e3d23-cdcb-474c-a4ef-7d6b0da5c8d9,11/08/2023 10:05,16/08/2023 13:33,16/08/2023 13:34,16-Aug-23,BOLANGIR,Books & General merchandise,282,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
68bbe40d-50aa-40d5-a5b3-81c077587fae,Inbound,Payments related,Online Payment Issues,Easy availability of customer care number would be a nice gesture ,,,16/08/2023 07:06,16/08/2023 07:09,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
e9d22773-daea-4434-af21-33092a45c1c3,Inbound,Returns,Return request,Oh nice ??,,,16/08/2023 11:06,16/08/2023 11:12,16-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
da0c59d4-6a4e-4bad-bcc7-6946b84de00d,Inbound,Product Queries,Product Specific Information,I'll wait for 24 hours for the pick up to update,,,16/08/2023 11:57,16/08/2023 12:00,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ceadb66f-0d64-4f20-a1ca-0c12dd10e04e,Email,Refund Related,Refund Related Issues,good,,,16/08/2023 13:30,16/08/2023 13:34,16-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,3
287fca97-3d97-4e9c-88c9-d5023d6e316e,Inbound,Returns,Return request,,,,16/08/2023 13:33,16/08/2023 13:39,16-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
466705e5-809c-40a2-9ffb-c203803b139d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:13,16/08/2023 14:14,16-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
5306ef1b-89f7-4fd3-82a8-896ca0a419e0,Inbound,Returns,Return request,,,,16/08/2023 18:32,16/08/2023 18:34,16-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
1289544f-c6aa-46df-b841-71fe979d91dd,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:32,16/08/2023 18:35,16-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,3
35ebde97-6d68-465f-8f5f-e33d52f94914,Outcall,Order Related,Order status enquiry,Good service ,56372cb8-53e1-4141-901a-3aa56c0093ea,11/08/2023 10:16,16/08/2023 09:58,16/08/2023 10:39,16-Aug-23,THANE,Mobile,23999,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
7d586f0d-93cb-4643-935e-f344f6bd3d23,Inbound,Order Related,Seller Cancelled Order,,13d635a4-535a-493e-8385-f14826d5e06f,09/08/2023 09:40,14/08/2023 13:21,16/08/2023 01:21,16-Aug-23,HOWRAH,Books & General merchandise,73,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
32451b5c-f1f4-438f-9af5-59bb5f69654f,Inbound,Order Related,Installation/demo,,63aefda5-44de-4600-9b82-e05419223040,06/08/2023 09:43,14/08/2023 13:34,16/08/2023 16:02,16-Aug-23,NEW DELHI,Home Appliences,11999,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,1
e584e117-71ac-4527-9f3f-46c406cf432f,Inbound,Cancellation,Return cancellation,,,,15/08/2023 11:08,16/08/2023 13:28,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8270de82-7bd8-45a7-abf1-767d89ed7381,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:56,16/08/2023 19:09,16-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
f0a92d83-d02d-4a1b-86ce-7368ffe0c020,Inbound,Returns,Return request,All things are good ,,,16/08/2023 07:49,16/08/2023 07:54,16-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
5c2d9df5-af63-4664-9bb5-7e8ec520cded,Outcall,Offers & Cashback,Affiliate Offers,,,,16/08/2023 08:37,16/08/2023 08:38,16-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
08fce825-69e3-4866-9d5f-56c665155edd,Inbound,Returns,Return request,,,,16/08/2023 09:43,16/08/2023 18:30,16-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
62bc94ae-21a0-42c3-8d92-3e03b406e8a2,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 11:59,16/08/2023 12:00,16-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1ae0e047-b1f1-43a1-8d0d-34cd2110f6cf,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 12:40,16/08/2023 12:43,16-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,4
e46a9696-36c5-40a6-896c-895f963a73c8,Inbound,Payments related,Online Payment Issues,Please put one number for all complete ,,,16/08/2023 13:09,16/08/2023 13:17,16-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
f1b2491c-292e-48a5-aa7c-521cbe149287,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 15:45,16/08/2023 15:47,16-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
b46f4c3e-9e5f-4d8d-af59-c99dfa15ee03,Inbound,Returns,Wrong,excellent work,,,16/08/2023 17:46,16/08/2023 17:50,16-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
cb4becf3-61c8-414a-9e58-3390e10d3699,Inbound,Returns,Fraudulent User,Very good saport ,,,16/08/2023 21:43,16/08/2023 22:11,16-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
a0ad79e4-76af-4675-88fc-87d86db07b0e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:48,16/08/2023 22:52,16-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b9c29e32-c9df-4b79-8d16-80ac44f61de4,Inbound,Returns,Reverse Pickup Enquiry,,65cee5be-730a-44dd-b17b-1d8fdc11c3c8,15/07/2023 13:49,16/08/2023 14:25,16/08/2023 14:43,16-Aug-23,BULDHANA,Electronics,2699,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
e7a98921-a7b5-4aa2-94d2-22a882d29a46,Inbound,Returns,Reverse Pickup Enquiry,Still no resolution ,8df2523d-7e74-465b-9a8e-bd5161acfb7c,28/07/2023 20:50,16/08/2023 12:11,16/08/2023 12:13,16-Aug-23,KALANWALI,LifeStyle,6599,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
a14e03df-007c-413b-a49a-ca8cf78f1aa1,Inbound,Order Related,Delayed,,c62e4341-e46e-4dfc-b03f-28ad4f879c7d,29/07/2023 11:26,16/08/2023 16:50,16/08/2023 17:03,16-Aug-23,WARANGAL,Furniture,11990,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,3
06b22601-841b-4527-9840-772a4c8d03cb,Inbound,Refund Related,Refund Related Issues,,f443b059-963f-44d5-9dcb-2962987a96c9,07/08/2023 08:24,15/08/2023 08:23,16/08/2023 07:12,16-Aug-23,PANCHKULA,Mobile,14999,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
a2f9e4a3-0d0a-473a-a649-0bf73bd9f357,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:11,16/08/2023 10:16,16-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,2
beceafca-cf83-4df3-843d-c82e1e886427,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:29,16/08/2023 12:34,16-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
a64930e9-e9f4-424c-82e6-5e7b73b11358,Inbound,Returns,Wrong,,,,16/08/2023 12:33,16/08/2023 12:37,16-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
1dc6b296-529e-4c4e-9ea5-c1ecb00f1661,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:20,16/08/2023 15:22,16-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
6bc729c2-5757-4eb0-b7f6-553d2482f262,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 15:43,16/08/2023 15:44,16-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
9801d969-af9f-4b32-9fde-f2cdca2292f0,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:07,16/08/2023 16:08,16-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
b3397d82-e139-4740-9d95-14b188657e16,Inbound,Order Related,Invoice request,Perfect,,,16/08/2023 17:14,16/08/2023 17:18,16-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
487f5401-b663-4f15-83d1-c46e1d94adf4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:34,16/08/2023 21:41,16-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
c607f4e1-7950-4840-b5c3-c9baaaa40d70,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 23:15,16/08/2023 23:15,16-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,4
d5838bc7-4719-4c01-8099-84ca6bf4645f,Outcall,Returns,Return request,,812796bc-d509-4854-94e4-ca6333bfd112,11/08/2023 09:46,16/08/2023 12:26,16/08/2023 13:12,16-Aug-23,KOLKATA,Electronics,799,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
7d7c27c0-d96b-4ba6-95e1-4b21324f15f3,Inbound,Returns,Return request,,34ed9260-1713-4c7e-bb35-d88e16d819b5,01/08/2023 23:54,14/08/2023 23:09,16/08/2023 12:55,16-Aug-23,LUCKNOW,LifeStyle,474,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
0eb3f39e-4b55-48e4-ae3b-2cb01ef84545,Inbound,Returns,Service Centres Related,,,,16/08/2023 01:23,16/08/2023 01:31,16-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
23646e1d-769a-45b0-bb50-4375298321af,Inbound,Returns,Exchange / Replacement,Please improve your product exchange policy specially phone. You should listen Shopzilla executive as well.,,,16/08/2023 11:54,16/08/2023 11:56,16-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,1
26f275ea-92cb-487b-8eb8-4fe7aa411c98,Inbound,Returns,Missing,Good service ,,,16/08/2023 14:34,16/08/2023 14:38,16-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
04b87924-d5ce-4602-aa9b-ec402c33f25f,Inbound,Returns,Fraudulent User,Customer service is very good. But kindly grocery items carefully delivered to the customers.,,,16/08/2023 14:40,16/08/2023 15:44,16-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
b4a58a5a-0b54-4f23-99b8-3a74ebb0f48c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:13,16/08/2023 18:57,16-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,3
77a10588-9faa-4dc5-bc1a-416a9fd01ff7,Inbound,Order Related,Delayed,Poor,9a89ddb7-92e0-4386-b9b0-db6c61a6c155,07/08/2023 10:55,16/08/2023 06:50,16/08/2023 06:50,16-Aug-23,DHAKA,Books & General merchandise,35,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
cc7205f0-8190-43e4-8c24-39be15ee6f35,Outcall,Returns,Return request,,ef06d1a5-cc14-4733-8cb2-7cde15ec96d3,06/08/2023 14:39,16/08/2023 13:53,16/08/2023 13:57,16-Aug-23,MEERUT,Electronics,999,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
69976436-85ab-4119-9aa1-ca5053b2e94c,Inbound,Returns,Wrong,,e4e3d8f5-1208-419f-9a9a-4f41bb3189ea,10/08/2023 23:10,16/08/2023 08:42,16/08/2023 08:45,16-Aug-23,RAMNAGAR,LifeStyle,1437,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
14bda1a5-3eee-469f-b66b-ffafdf1d812b,Inbound,Order Related,Delayed,,,,15/08/2023 21:36,16/08/2023 07:11,16-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
5efa31e6-8b2e-4bcc-86b7-23d12f4066da,Inbound,Returns,Missing,,,,15/08/2023 21:55,16/08/2023 10:56,16-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
4b5b4ee3-7188-4872-9e14-b7586c16870b,Inbound,Returns,Wrong,Reduce time ,,,15/08/2023 23:27,16/08/2023 18:28,16-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
223ba070-84b0-4f1a-9477-05bc6edfe882,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 00:07,16/08/2023 00:19,16-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
66407181-7cda-413a-876a-f4f920cf6291,Inbound,Order Related,Order status enquiry,,,,16/08/2023 11:11,16/08/2023 11:13,16-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
91d8a17a-a9cf-44b9-9f6d-ebe5d2aa3a4b,Inbound,Returns,Damaged,Good ????,,,16/08/2023 11:47,16/08/2023 13:04,16-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7bdb4d25-90e4-4acc-92e8-4cfb62d86a27,Inbound,Order Related,Order status enquiry,Representative is good but please solve my problem timely. You are taking unnecessarily time.,,,16/08/2023 13:55,16/08/2023 14:04,16-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
b9c64460-306f-4d45-944c-f8295d472da5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:29,16/08/2023 14:31,16-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
465b1c6e-08be-4549-9c63-db9e596299e9,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 19:05,16/08/2023 21:39,16-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d3411364-6e91-4b19-aed0-9958211dc1f2,Inbound,Payments related,Payment related Queries,,,,16/08/2023 21:33,16/08/2023 21:34,16-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1e13281d-4ec1-4292-a3c8-c03ff456e209,Inbound,Order Related,Delayed,,c6692e4c-78cf-47ee-8ec0-709f447bc5f8,26/07/2023 06:55,16/08/2023 14:10,16/08/2023 14:11,16-Aug-23,MORBI,Books & General merchandise,498,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
384ba3ed-52c2-470a-87a9-b3e757727fda,Inbound,Order Related,Installation/demo,,3f8fe655-5d67-41a1-9873-cd5ff83bcd86,18/08/2022 15:12,14/08/2023 11:54,16/08/2023 10:34,16-Aug-23,THANE,Electronics,2499,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
60913bef-154e-49de-ac86-000075bc9a69,Inbound,Order Related,Delayed,Thanks,,,16/08/2023 14:30,16/08/2023 14:32,16-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
bbc780b9-50df-4283-a7df-4f5832e9b12a,Inbound,Returns,Fraudulent User,,,,15/08/2023 16:51,16/08/2023 06:59,16-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3cdfb9b0-e66a-49ec-8bff-293afab78f51,Inbound,Returns,Return request,Everything is better with Shopzilla this time order of boat alpha.,,,16/08/2023 01:06,16/08/2023 01:52,16-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
91125dd2-7d45-4d5f-be5c-270150e19182,Inbound,Order Related,General Enquiry,Nice coustmer care ,,,16/08/2023 00:36,16/08/2023 00:38,16-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
4401c01f-7d96-4d00-9863-c98def29ccca,Inbound,Returns,Return request,,,,16/08/2023 01:05,16/08/2023 01:15,16-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
445b55fd-af43-41c5-bae9-0b31e6cbc09a,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 10:10,16/08/2023 10:28,16-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
635bd63e-6873-4fe4-8e6a-a9ede433d8ed,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:48,16/08/2023 12:49,16-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
57269127-eab7-47cb-b9ea-61c0a76b6d42,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,16/08/2023 13:29,16/08/2023 13:33,16-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
c2338c90-91ae-4939-a9ba-29a48413103f,Inbound,Order Related,Order status enquiry,,,,16/08/2023 14:47,16/08/2023 15:03,16-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,1
433e359f-d837-4479-a82b-405beca9f745,Inbound,Returns,Service Centres Related,,,,16/08/2023 14:45,16/08/2023 14:47,16-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
60fd3784-e080-4456-804c-08058781f38f,Inbound,Returns,Return request,,a4316ef0-d5d1-44e1-bd0a-db6f7c914c0b,06/08/2023 20:57,16/08/2023 14:53,16/08/2023 14:56,16-Aug-23,RANCHI,Home,239,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,4
85967b68-9aa5-4dd8-a3da-0b2013e6fffa,Inbound,Returns,Return request,Good ??,36d20b13-24f1-4fe7-a532-04874064bf89,02/08/2023 12:19,16/08/2023 17:03,16/08/2023 17:04,16-Aug-23,PATNA,Electronics,1299,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
08a02bf0-0b2c-4b2e-980a-0b0421904773,Outcall,Returns,Return request,,14cb9ba3-535f-40f6-bc07-b6bd629cb5db,08/08/2023 09:50,16/08/2023 18:00,16/08/2023 18:04,16-Aug-23,DARBHANGA,Electronics,789,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
185560c1-dee6-4537-837b-c7499de3db4f,Inbound,Returns,Fraudulent User,Nyc guy,1347eeb3-0948-43a2-bbb8-6185a5424ead,09/08/2023 18:09,16/08/2023 13:22,16/08/2023 13:24,16-Aug-23,GHAZIABAD,LifeStyle,1599,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
64e58a7d-60fd-4afb-a50f-158f354e23d7,Inbound,Cancellation,Not Needed,,cb865994-1e11-4f45-8cad-d31d60aeb031,09/08/2023 23:41,16/08/2023 10:58,16/08/2023 11:00,16-Aug-23,SAMBALPUR,Books & General merchandise,81,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
a591e7d3-d4b1-4cf9-9dd9-87771ad735dd,Inbound,Order Related,Order status enquiry,,408ec465-3266-4445-b667-2edfa387dca0,14/08/2023 20:55,16/08/2023 19:32,16/08/2023 19:33,16-Aug-23,,Mobile,20999,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
3405a997-8299-4e5b-ab0b-1797adcaab50,Inbound,Returns,Return request,,,,16/08/2023 13:50,16/08/2023 14:11,16-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
ddcdd650-c19d-4fa3-b80b-227fdd7fb73f,Inbound,Returns,Missing,,,,16/08/2023 07:37,16/08/2023 07:44,16-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
0c8d4e31-4bed-465f-acbe-77713127b21e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:30,16/08/2023 10:32,16-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
3eddbbdb-d67f-4052-8d72-b6750eabc471,Inbound,Returns,Wrong,,,,16/08/2023 14:08,16/08/2023 14:11,16-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
767383c7-9e04-42af-baf3-a68e75b4af96,Inbound,Order Related,Delayed,Thanks for your cooperation. ,,,16/08/2023 16:34,16/08/2023 17:14,16-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
f32158fb-7338-4a86-8ad5-a4f73c595e51,Inbound,Refund Related,Refund Related Issues,,8d9fabbe-77f6-4cca-8152-d6296cb5330d,09/08/2023 11:57,16/08/2023 05:47,16/08/2023 05:53,16-Aug-23,MEDINIPUR,Mobile,10999,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
bc7e8472-fbca-45da-90d6-faccaad1ef51,Inbound,Order Related,Installation/demo,,dccfc5e7-c938-45c8-89d7-9a1824f107e5,08/08/2023 00:11,13/08/2023 15:15,16/08/2023 19:16,16-Aug-23,MUMBAI,Furniture,14399,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
63e3d78f-8729-4bd8-a048-dee18f5e2220,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:39,16/08/2023 18:00,16-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
dea6bc5c-7d41-4aa9-bb75-aceec3c3397d,Inbound,Returns,Fraudulent User,Thanks ,,,16/08/2023 07:42,16/08/2023 09:24,16-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
113ac7e1-5c46-4f7b-8093-6f2f687eb5d4,Inbound,Returns,Reverse Pickup Enquiry,My query is not resolved,,,16/08/2023 12:07,16/08/2023 12:12,16-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
3a8cd725-e2bb-4577-b38b-525d694fe224,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:09,16/08/2023 13:09,16-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2c94a93c-e102-4ad5-b646-701202ee35fd,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 13:29,16/08/2023 13:32,16-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
d9cf9369-d3f8-424f-9fe1-c38e375bebb1,Inbound,Returns,Service Centres Related,Thanks you,,,16/08/2023 15:08,16/08/2023 15:12,16-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
6d4387e4-8553-4c36-9ed4-ee01c95feb24,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:41,16/08/2023 15:50,16-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
8af8971a-a4e5-47a1-a44a-ffe4e0b350f4,Inbound,Order Related,Order status enquiry,,e177eaa2-21a3-4272-962d-67ed9d91b4b1,07/08/2023 07:46,16/08/2023 09:38,16/08/2023 09:39,16-Aug-23,RANCHI,Home,1124,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
1e1c3148-5c2c-4263-baa8-d6be61e7be14,Inbound,Order Related,Delayed,,30b228f9-7920-4775-987e-778c3ab5a578,13/08/2023 23:50,16/08/2023 12:32,16/08/2023 12:38,16-Aug-23,GURGAON,Mobile,9999,,Logan Barnett,William Park,John Smith,31-60,Morning,5
3da3c445-5c00-4fb3-befc-40b3b65f849e,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 11:08,16/08/2023 11:18,16-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
4893d2d1-1123-44aa-9992-ffd7684846d9,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:13,16/08/2023 11:17,16-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,4
2f4fe569-a315-4c65-84d4-cbca0dd9ce39,Inbound,Returns,Reverse Pickup Enquiry,Service very well ,,,16/08/2023 12:26,16/08/2023 12:29,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
60f11fb4-5d35-44de-a79d-68cd129fe716,Inbound,Order Related,Delayed,,,,16/08/2023 12:58,16/08/2023 13:00,16-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
03d2aff6-05e1-4714-b8da-e7536d3675ad,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 13:04,16/08/2023 13:07,16-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
0b298ff4-c723-44c3-be27-29dc2de7e3fb,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:57,16/08/2023 15:58,16-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
67ac4c33-5a80-4594-ad65-8d660356f4f3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:41,16/08/2023 16:44,16-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
f433190c-53a8-4ecc-8211-357c5704e9b6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:43,16/08/2023 17:46,16-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
74b99848-4d3d-4009-821c-17097116c59e,Inbound,Product Queries,Warranty related,Not  slove my problem,,,16/08/2023 22:03,16/08/2023 22:24,16-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
8df4bbb7-3f21-4850-9ba4-4324876aaaa7,Inbound,Order Related,Unable to track,Good conversation ,,,16/08/2023 22:39,16/08/2023 22:40,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
1d4debe9-8987-48de-97cd-66081b8e4fad,Inbound,Order Related,Delayed,,f4bf4621-8951-4646-86fb-c3bc1448d93c,04/08/2023 21:24,16/08/2023 11:53,16/08/2023 11:58,16-Aug-23,BIHARSHARIF,Home Appliences,2199,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
822d174d-8547-4522-a27d-d231eaccb525,Inbound,Cancellation,Not Needed,Thank you ????,68f627cb-cbe0-474e-a842-da1410391b75,05/08/2023 05:45,16/08/2023 09:41,16/08/2023 09:44,16-Aug-23,AHMEDABAD,Furniture,1374,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
95a96f39-00f9-4f3e-99e2-1415a5135408,Inbound,Returns,Wrong,,fcc301aa-9a77-4966-b64f-14e34a3208f7,06/08/2023 10:52,16/08/2023 10:33,16/08/2023 18:04,16-Aug-23,NEW DELHI,Electronics,3710,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
3b599124-4aca-48d1-9277-af933af85c22,Inbound,Order Related,Delayed,,54747a41-186b-48cf-aad3-9ef87997755e,08/08/2023 00:01,16/08/2023 18:32,16/08/2023 18:33,16-Aug-23,ARRAH,Home,199,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,4
bbf1b502-52c8-490c-9f57-b9fab8d095c2,Inbound,Order Related,Delayed,,77b71729-6569-4aaa-b157-3ec3a82ec4e0,09/08/2023 12:02,16/08/2023 08:43,16/08/2023 09:09,16-Aug-23,CHENNAI,Electronics,2564,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,4
f5579a41-f206-4318-ac5c-afc23a917ecc,Inbound,Order Related,Order status enquiry,,,,15/08/2023 19:48,16/08/2023 12:49,16-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
6c0a1e75-7978-4cd1-9f32-987ac52ccac3,Inbound,Returns,Missing,,,,16/08/2023 07:09,16/08/2023 12:07,16-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
a84de916-f327-467a-97ee-bcc11590f082,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,,,16/08/2023 08:18,16/08/2023 08:20,16-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
674d5bab-f00e-40e2-99eb-80c230c82c25,Inbound,Returns,Wrong,My issue solved ,,,16/08/2023 13:47,16/08/2023 13:48,16-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
30a2dcc1-a4de-4bc8-bd9e-09f73cc10f63,Outcall,Returns,Wrong,,,,16/08/2023 11:45,16/08/2023 12:13,16-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
4ace136f-e1be-4fef-9f83-189b31672605,Inbound,Shopzilla Related,General Enquiry,Thanks ?? ,,,16/08/2023 11:56,16/08/2023 11:57,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
ae149b28-c05e-48ba-a8d3-3d2efa226a98,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:54,16/08/2023 11:59,16-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
1fea9eb9-98e2-46a4-9372-f53657a69d46,Inbound,Returns,Return request,,,,16/08/2023 12:24,16/08/2023 12:29,16-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
50de884d-a614-4dc4-8e80-10f939fe0451,Inbound,Order Related,Order status enquiry,,,,16/08/2023 14:16,16/08/2023 14:17,16-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
4b755320-a2f6-4d79-9a06-92173fc9d99b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:23,16/08/2023 14:35,16-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,4
b7c93a09-c2aa-42e3-8d78-f0dcbef70e32,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:34,16/08/2023 17:19,16-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,4
5a6cbc25-7818-4f3a-82fd-c880c6e051c1,Inbound,Returns,Fraudulent User,,,,16/08/2023 20:05,16/08/2023 20:14,16-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
09e7f43c-b90e-4e09-aee4-4300a5c3957e,Email,Refund Related,Refund Related Issues,Thank you Shopzilla,e03f30fa-9f7f-4bab-9310-584c241d6e0e,10/08/2023 12:27,16/08/2023 16:06,16/08/2023 16:08,16-Aug-23,JAMMU,Electronics,1299,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
b4e70f04-a70b-4ae5-9ab4-0920a62de66f,Inbound,Order Related,Delayed,Worst thing that they are not able to give me the resolution and extending the timeline ,fceb7ea6-e00f-488e-a1e1-b2551d99cf93,04/08/2023 15:19,16/08/2023 09:49,16/08/2023 10:03,16-Aug-23,PUNE,Electronics,37999,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
43de1d5b-c0a4-4e38-ba76-3b97be964029,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,16/08/2023 13:34,16/08/2023 13:38,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
19e629ba-0dfa-426a-b94c-5f455a76cb4d,Outcall,Feedback,UnProfessional Behaviour,,,,16/08/2023 15:04,16/08/2023 15:08,16-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
fe944081-36ac-4944-8117-b4cf430cfdc3,Inbound,Returns,Return request,"Please try to send the specific product, I haven't got any such issues from Shopzilla in my past but still beware and responsible for the skin care products because they are costly and it might harm someone so bad!  ",,,16/08/2023 02:04,16/08/2023 02:13,16-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
2ce7a8b4-5042-4808-b159-74e121a9c240,Inbound,Returns,Return request,Costumber support to resolve my problem,,,16/08/2023 07:16,16/08/2023 07:17,16-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
8de680bf-598f-4b66-b5b8-6351dcd96c23,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 16:03,16/08/2023 16:10,16-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
3adf50ce-8e4a-4947-8305-2375b18cfa68,Inbound,Order Related,Delayed,Good,,,16/08/2023 10:51,16/08/2023 11:02,16-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
6bb4aedc-7ebc-440a-9f03-085f4853bb46,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:22,16/08/2023 11:25,16-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,2
dabe4b28-b3b8-4c74-a3d3-40d0b054f8f5,Inbound,Cancellation,Not Needed,"The customer executive   was helpful, sincere and well mannered. Good Job ",,,16/08/2023 20:01,16/08/2023 20:02,16-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
c0edaecf-f277-4294-a743-baf45aab82cb,Inbound,Returns,Reverse Pickup Enquiry,I am verry ?????? With Shopzilla Thanks ??????,,,16/08/2023 14:33,16/08/2023 14:34,16-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
b9d0edf2-2ba2-4cb8-8360-7fd11238f6b9,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 14:39,16/08/2023 14:42,16-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
f77f9cda-8f93-4a96-8cac-6983788b3109,Outcall,Order Related,Seller Cancelled Order,,,,16/08/2023 15:17,16/08/2023 15:19,16-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
7d837c5c-62c6-4812-adc8-2e5197f2e1ad,Inbound,Returns,Return request,Very good,,,16/08/2023 16:09,16/08/2023 16:13,16-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
c63b87f9-2033-4083-a2d9-118d9f2c996e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:22,16/08/2023 18:24,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e31f059d-9927-4452-a94e-1a4c756d0791,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 18:56,16/08/2023 20:28,16-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
2955b904-511b-4ed4-bd45-9d78cdeee2a6,Inbound,Returns,Reverse Pickup Enquiry,,2b4f84c3-c03a-48b9-b6d8-25ddd3b532de,31/07/2023 19:43,16/08/2023 09:02,16/08/2023 13:48,16-Aug-23,KOLAR,LifeStyle,599,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,3
05cbb904-516d-4a4c-b61f-8e3b7ee16b1a,Inbound,Returns,Reverse Pickup Enquiry,,2783d6ee-e529-493f-97fe-485169d789a9,11/08/2023 23:26,14/08/2023 21:38,16/08/2023 17:02,16-Aug-23,KOLKATA,Books & General merchandise,171,,David Smith,Nathan Patel,John Smith,>90,Split,5
a257bf23-2a7c-4758-b8cc-0a965fc47b15,Inbound,Order Related,Delayed,,,,16/08/2023 23:08,16/08/2023 23:11,16-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
f5020147-1a70-4880-a8b7-2883544f5574,Inbound,Returns,Service Centres Related,Im not happy ,,,15/08/2023 17:42,16/08/2023 10:22,16-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
4fd79331-5164-4745-afa8-993951fc2d69,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:13,16/08/2023 00:42,16-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
969adb5e-d3a0-4686-b090-bb4b6a0f0fcd,Inbound,Order Related,Delayed,,05edc578-81c8-417d-8162-bcadc27c144e,12/08/2023 10:10,16/08/2023 08:48,16/08/2023 11:03,16-Aug-23,VAPI,Mobile,13974,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
87d1ada9-b8c6-4633-b24b-4a73e84d3267,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:08,16/08/2023 10:10,16-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
07c0fcb6-d123-450c-8dd1-f4173e6a4e41,Inbound,Returns,Service Centres Related,,,,16/08/2023 20:45,16/08/2023 20:46,16-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
b62a7373-d737-40e8-932d-b00190896d92,Inbound,Order Related,Invoice request,Thanks Shopzilla,,,16/08/2023 08:50,16/08/2023 09:07,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
c1e7e94e-5b58-44d8-9ded-59f086fc73f7,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 09:56,16/08/2023 09:57,16-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
6ddd88ea-a89a-4160-9aa4-a2b4593f8964,Inbound,Returns,Fraudulent User,Associate make me fool and cut my call and never try to call back ,,,16/08/2023 10:55,16/08/2023 11:00,16-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
ead47bde-3028-4d23-ab31-aefb01ce527e,Inbound,Returns,Reverse Pickup Enquiry,Customer care executive is not polite & no able to help the customer & he is ready lose the customer,,,16/08/2023 21:47,16/08/2023 21:48,16-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,1
e9e74274-81ea-421f-8997-47d011462cc0,Inbound,Refund Related,Refund Enquiry,??????,,,16/08/2023 22:35,16/08/2023 22:47,16-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
9e6dd895-c305-49eb-8dc6-4dfe12a7931a,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 22:38,16/08/2023 22:47,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7dbb024b-876d-4b43-9398-fb1946494ba2,Inbound,Shopzilla Related,Signup Issues,  job and well  ..Keep Doing the best like what do have today clearing this particular issue ..If you are looking for career change feel free to contact at anytime ..Thank you so much again ,,,16/08/2023 23:25,16/08/2023 23:26,16-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
b84b67c0-5655-4249-8573-0793d77bbeff,Inbound,Order Related,Delayed,,aeb37954-7f9c-407d-9e00-2c06fee3229c,03/08/2023 22:54,16/08/2023 17:01,16/08/2023 20:14,16-Aug-23,HYDERABAD,Home Appliences,5119,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
0d32988a-17bf-4949-8461-607cf00f09f3,Inbound,Returns,Reverse Pickup Enquiry,But my problem is not solve.,,,16/08/2023 08:18,16/08/2023 08:30,16-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
05c8d860-dff2-445a-be81-27d7e2beab61,Outcall,Product Queries,Product Specific Information,i tried changeing my dilivery adress within 10 minute of order place still i am anable to change the delivery address customer support cant help me this is not good service ,,,16/08/2023 00:17,16/08/2023 14:25,16-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
d97391ff-67b5-49bf-a434-fdff14022ad6,Outcall,Returns,Service Centres Related,Good ,,,16/08/2023 12:22,16/08/2023 12:32,16-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
b31f82fb-4260-480d-841c-9a0a9bd6be1c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:08,16/08/2023 14:10,16-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
d3e801d2-c5b9-44e9-98fc-7db2cb1e3272,Inbound,Returns,Fraudulent User,nil,,,16/08/2023 18:30,16/08/2023 18:33,16-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3cbb5f41-5b67-4b1f-a023-58a06575be8b,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 19:24,16/08/2023 19:59,16-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c54d425b-14aa-4df7-b52b-b8d946cec911,Inbound,Returns,Service Centres Related,,,,16/08/2023 22:36,16/08/2023 22:39,16-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
a0d2d053-e24b-4789-84b1-490bd3eeac60,Inbound,Refund Related,Refund Enquiry,,f1a7e96e-6bd7-4d23-8d9f-ae4a7474ecd0,01/08/2023 23:55,16/08/2023 20:42,16/08/2023 20:43,16-Aug-23,LUCKNOW,Books & General merchandise,557,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
b79d40fe-64e0-4f88-ab23-c0b021e022ea,Inbound,Returns,Reverse Pickup Enquiry,,31f2c44b-ab4c-47f4-90d4-fba329db41fb,31/07/2023 09:24,16/08/2023 16:14,16/08/2023 16:16,16-Aug-23,HATADIHI,Books & General merchandise,375,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
78eb4873-1b6c-4376-b21a-98a379d36a21,Inbound,Returns,Reverse Pickup Enquiry,,319a1f6c-2c27-42aa-8cbc-508847fa1c93,30/07/2023 09:58,16/08/2023 17:57,16/08/2023 19:28,16-Aug-23,JAIPUR,Books & General merchandise,189,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
024fb51c-f779-4126-a5ca-09470118e552,Inbound,Order Related,Delayed,All good,34665574-851d-4e33-bfec-38d3d66e83a2,09/08/2023 22:32,16/08/2023 08:37,16/08/2023 08:38,16-Aug-23,LUDHIANA,Electronics,3499,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
42217677-b9ee-41cd-b895-e8fac0b0c9f3,Inbound,Order Related,Order status enquiry,,6ab78ffb-5549-45dd-9b6c-c1508fe7fbf8,10/08/2023 23:03,16/08/2023 17:30,16/08/2023 21:12,16-Aug-23,NEW DELHI,Home,193,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
58eb2ef6-3cd8-46bf-93b7-a051f3a8f032,Email,Returns,Service Centres Related,,3c02eba6-2fcf-45a7-948e-1ed9cf4303d0,07/06/2023 13:14,14/08/2023 16:24,16/08/2023 13:32,16-Aug-23,DHULE,Electronics,949,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
c28e1db6-bd1a-413f-bda9-c2ed565b8420,Inbound,Order Related,Delayed,,8f1dd31e-740a-447b-8bf4-56de6a31b5c0,08/08/2023 17:22,16/08/2023 13:17,16/08/2023 13:26,16-Aug-23,JAIPUR,Electronics,1499,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
b011cafe-2a7f-4ede-9e37-6eb189eebef3,Inbound,Returns,Wrong,,,,15/08/2023 10:36,16/08/2023 18:12,16-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e7306dd4-37b6-4b17-9c2f-df33448970ed,Inbound,Returns,Fraudulent User,Good ,,,16/08/2023 12:06,16/08/2023 12:10,16-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
f3d755e5-1aad-483e-91c8-c0c2550f69bb,Inbound,Order Related,Delayed,,,,16/08/2023 12:35,16/08/2023 12:38,16-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
a6ad87b9-7d36-404b-86cd-0d7c96bfdd3c,Inbound,Returns,Fraudulent User,,,,16/08/2023 12:46,16/08/2023 12:54,16-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
c2b0b0c1-1ce4-4217-94e4-e25654433f67,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:05,16/08/2023 13:11,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e6cf6fb9-235b-42f4-ba33-e2808019811c,Email,Order Related,Installation/demo,,,,16/08/2023 15:48,16/08/2023 15:51,16-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,4
ecea934f-1496-4cf2-9a5d-904a78762713,Inbound,Order Related,Installation/demo,Good ,,,16/08/2023 19:32,16/08/2023 19:35,16-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
51f0d090-e19f-4ce2-a9a5-58bf7d18a0ee,Outcall,Returns,Return request,Customercare very supportable,e80d3ce9-c80e-47f8-926c-a57fddca7797,30/07/2023 13:44,16/08/2023 12:43,16/08/2023 12:47,16-Aug-23,RANGPO,Electronics,995,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
c72c3a55-0675-41ed-a16d-a4597b8abbb5,Outcall,Order Related,Order status enquiry,,cb217b17-ac84-4ba5-a29d-b0a78001ade2,12/08/2023 18:27,16/08/2023 20:24,16/08/2023 20:25,16-Aug-23,GORAKHPUR,Mobile,7299,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,1
a2a5e21c-84a5-4092-b6af-873e2a62be69,Inbound,Returns,Return request,Good ,,,16/08/2023 17:03,16/08/2023 17:12,16-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
b60fab2e-78de-4f7f-8ac7-41230e95d494,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:37,16/08/2023 08:55,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
69d21ed8-6fde-4e3d-a484-f769727978a5,Inbound,Returns,Reverse Pickup Enquiry,Wrong product delivered. The product delivered is not as per the item shown on the product page.,,,16/08/2023 16:50,16/08/2023 17:39,16-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
7e4a6c94-beaa-4b2f-8dea-6de375f00670,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:39,16/08/2023 20:40,16-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
b38642dc-3460-4966-9e4d-380fc8badec1,Inbound,Order Related,Order status enquiry,Greate,,,16/08/2023 21:36,16/08/2023 21:36,16-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
238ccd52-4576-4c87-8918-93ce54b68af1,Inbound,Returns,Reverse Pickup Enquiry,I'm very happy thanks for Shopzilla ,d0cacc83-a971-4afe-9647-006a3a3d9081,21/07/2023 07:15,16/08/2023 09:11,16/08/2023 13:43,16-Aug-23,ADILABAD,Electronics,1799,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
4874ca1b-02bb-46ad-bc04-fb81b8bf4cdf,Outcall,Returns,Reverse Pickup Enquiry,,159f8151-7286-4a95-b20e-fc93f2a34631,08/08/2023 22:34,16/08/2023 15:07,16/08/2023 15:08,16-Aug-23,MUMBAI,Electronics,3599,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
64f9f69b-1c79-497b-995e-574885524057,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 09:32,16/08/2023 09:13,16-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
29831f4a-2f7a-40bd-9293-448f186c3eea,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:10,16/08/2023 17:17,16-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
8eb2efc3-bf54-4023-9ffa-49f08217ef2d,Inbound,Shopzilla Related,Signup Issues,,,,16/08/2023 10:18,16/08/2023 10:49,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
96aa47da-1744-4b76-88b6-1e9186e08f73,Inbound,Order Related,Delayed,,,,16/08/2023 17:30,16/08/2023 17:38,16-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
3bdeea14-f17a-47de-aaa9-f40ca4eef96d,Inbound,Cancellation,Not Needed,,,,16/08/2023 17:47,16/08/2023 18:10,16-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ded72f58-8536-43c5-9e68-8a5a37772a29,Inbound,Order Related,Order status enquiry,Thanks ?? a lot for providing me your Support. ????,,,16/08/2023 20:36,16/08/2023 20:37,16-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
58d169e7-a835-4cbf-a3c1-4bb1ea66bf38,Inbound,Order Related,Order status enquiry,,628aae33-51b1-468a-93ed-d271885ac82a,09/08/2023 16:16,16/08/2023 14:58,16/08/2023 21:19,16-Aug-23,BANGALORE,Electronics,60990,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
8cd61f0c-e2c2-4fcf-91d1-447b6c407693,Inbound,Order Related,Delayed,,,,15/08/2023 21:54,16/08/2023 09:39,16-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
bf91dd7d-73b4-4a88-9351-45cc9e06cb8b,Inbound,Returns,Return request,,,,16/08/2023 08:31,16/08/2023 08:33,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8c8b6366-7e11-4e07-ac59-feb3915df638,Outcall,Returns,Missing,,,,16/08/2023 16:29,16/08/2023 18:00,16-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
27bd5c73-c79a-451a-ab7f-a38a462e2037,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:02,16/08/2023 17:19,16-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
599f2569-7720-4d5f-a52c-669623e95c1e,Inbound,Order Related,Order status enquiry,Deliver the product in time,,,16/08/2023 20:27,16/08/2023 20:46,16-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cccb9d4e-9978-4498-8377-458931364d14,Inbound,Order Related,Priority delivery,,b68ebb54-81c9-4635-95e7-4198fe06539c,06/08/2023 19:35,16/08/2023 00:02,16/08/2023 00:05,16-Aug-23,DARBHANGA,LifeStyle,2054,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
33ea982d-efc2-4f9c-941c-9aaa57061f5b,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:51,16/08/2023 13:52,16-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,2
3b6bdf38-04db-44be-aeed-fb10d2de603c,Email,Refund Related,Refund Related Issues,,,,16/08/2023 11:24,16/08/2023 11:24,16-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,1
f4ba390e-527a-40c3-9a67-d99413704810,Outcall,Returns,Return request,Vary vary good ????,,,15/08/2023 17:58,16/08/2023 12:21,16-Aug-23,,,,962,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
18f24005-1209-4818-91b5-bac1b80acffd,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,16/08/2023 08:33,16/08/2023 11:35,16-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
d99dffd5-d17f-43a9-bd29-296c091d4ac2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:41,16/08/2023 08:43,16-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
40fcf3f6-e351-4c5e-9660-112480c2c0e9,Inbound,Returns,Return request,She is awesome.. Done a good job,,,16/08/2023 09:01,16/08/2023 09:04,16-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
a8d191f4-b39b-482f-825d-438085286244,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:43,16/08/2023 09:58,16-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
5013af88-8daa-4b24-8466-ffc0cbecbf0f,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 10:04,16/08/2023 10:07,16-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
859d65ba-8a55-437e-a4f5-1ef2b04e6ddc,Inbound,Returns,Reverse Pickup Enquiry,should penalize the seller for sending wrong product,,,16/08/2023 10:10,16/08/2023 10:21,16-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
124e1b3d-8ed1-4936-84b6-b1b40c6f6550,Inbound,Returns,Return request,,,,16/08/2023 19:53,16/08/2023 22:41,16-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
6d5dfae1-c37e-4f5e-a41e-bef0f407a4ee,Inbound,Returns,Reverse Pickup Enquiry,,656c8e2f-cd4d-4f40-87fa-67637cdb647c,09/08/2023 14:20,16/08/2023 11:51,16/08/2023 11:56,16-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,169,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
0d36c3b3-de0b-4ae9-ae69-4ff3ec18e1b7,Inbound,Order Related,Delayed,,,,16/08/2023 06:34,16/08/2023 06:35,16-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
0db91c95-a70e-42f5-af9d-d777aa97b074,Outcall,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:25,16/08/2023 17:48,16-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
82155ded-3f89-4fcf-b5c5-4d7fd87f4589,Inbound,Returns,Fraudulent User,Good,,,16/08/2023 13:02,16/08/2023 13:14,16-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
acd67282-0f83-4d27-ad49-99f24f3448f8,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 00:01,16/08/2023 00:04,16-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
01c5c7e6-8092-4ff9-aa68-ab905048effa,Inbound,Returns,Fraudulent User,,,,16/08/2023 10:47,16/08/2023 12:59,16-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
0955ef8f-24f5-46fe-afc0-b1985cdd32ec,Outcall,Order Related,Seller Cancelled Order,,,,16/08/2023 14:52,16/08/2023 15:18,16-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
c6213aa5-9fed-4dc6-9e25-177aeb4c83c3,Inbound,Returns,Wrong,,acd16154-6721-4c49-9642-d1cde0c8d4af,06/08/2023 20:22,16/08/2023 12:47,16/08/2023 18:36,16-Aug-23,JAMSHEDPUR,LifeStyle,1499,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6973c159-a4ec-43a6-b237-ab39b7996ce1,Inbound,Order Related,Seller Cancelled Order,"vey much for my query resolve but i request to my packet time in delivery,,very good service",,,15/08/2023 10:09,16/08/2023 18:15,16-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
995ad47a-fd2e-41fe-ab1a-321edc523fca,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:16,16/08/2023 11:35,16-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
3584a179-8e7d-4652-bf15-8a405cdccf82,Inbound,Order Related,Seller Cancelled Order,Fire the rider He is liar and furad ,,,16/08/2023 09:28,16/08/2023 09:42,16-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,1
785f3686-5e30-44d4-b0ee-767d7ccb5a1a,Inbound,Order Related,Installation/demo,Thank you,,,16/08/2023 12:26,16/08/2023 12:29,16-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
f126279d-b2b5-4091-afe4-724fb1fa83d6,Inbound,Order Related,Delayed,,,,16/08/2023 14:26,16/08/2023 14:34,16-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
704189b3-b0aa-4d47-a6a6-ca5e0793ca1f,Inbound,Order Related,Installation/demo,,,,16/08/2023 14:32,16/08/2023 14:38,16-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
099c55e5-6f76-4198-ba0e-f289ca96e632,Email,Refund Related,Refund Enquiry,,,,16/08/2023 15:47,16/08/2023 15:51,16-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
bc045859-6347-4765-a5ba-631673532689,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 18:45,16/08/2023 18:48,16-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
0f8c26c1-7519-4d8c-a305-2c732c113d32,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:46,16/08/2023 19:06,16-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
59672261-43c4-4218-9bab-dd907d2ae581,Inbound,Returns,Missing,,,,16/08/2023 20:38,16/08/2023 20:39,16-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
8698c625-a3a9-442d-b5fa-4fc3f06ad894,Inbound,Returns,Reverse Pickup Enquiry,,6b46461a-5725-4cf7-9e50-d6fa23a329ed,08/08/2023 16:45,16/08/2023 18:30,16/08/2023 18:34,16-Aug-23,VARANASI,Electronics,999,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
064d5c7f-28ed-409d-86a1-bd28a6ab6786,Inbound,Order Related,Delayed,,6b4fe83a-13a8-4688-8a50-e233fb469a92,25/06/2023 16:41,16/08/2023 11:14,16/08/2023 11:17,16-Aug-23,KANCHIPURAM,Furniture,16187,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
f8801944-20fe-4f68-9e13-96712a7a7202,Inbound,Returns,Wrong,,9a1c982e-cfd9-4fae-9d82-6dfa5cd170b9,08/08/2023 23:55,16/08/2023 10:24,16/08/2023 10:43,16-Aug-23,NEW DELHI,LifeStyle,1551,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f07d13d6-62b6-4017-8eb8-78920b5ebf70,Inbound,Order Related,Delayed,,e6afab27-ad40-4d39-8558-e2ef209021ec,09/08/2023 15:25,16/08/2023 11:47,16/08/2023 13:55,16-Aug-23,AHMEDABAD,Electronics,974,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
599f7f75-1da0-4c18-856c-62876a85c445,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 06:29,16/08/2023 12:24,16-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1bf97dbb-b787-47ad-801f-1bdd4b23baaf,Inbound,Returns,Missing,Nice coustomer ,,,16/08/2023 07:55,16/08/2023 07:57,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
4699a89c-da84-4e38-9db4-ee41a10414d6,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 09:52,16/08/2023 09:57,16-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,3
5109521e-0aff-4039-920d-70c1a65a1802,Inbound,Returns,Return request,,,,16/08/2023 12:31,16/08/2023 12:34,16-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
ed169b49-b0e8-4a4f-a32a-80d8aa5929f2,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 11:17,16/08/2023 17:06,16-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,4
32074668-4bad-478c-a145-5509407b72cb,Inbound,Order Related,Delayed,,,,16/08/2023 12:19,16/08/2023 12:22,16-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,2
7ff176be-09c7-465e-9902-087f52ddb4cf,Outcall,Returns,Return request,,,,16/08/2023 12:09,16/08/2023 15:19,16-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
ed9cca80-6a5c-466a-ad3b-c86658166b33,Inbound,Order Related,Order status enquiry,,,,16/08/2023 13:12,16/08/2023 13:23,16-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
663b424c-36cd-49f5-9c4d-a0c43ef58fc2,Outcall,Refund Related,Refund Related Issues,,,,16/08/2023 13:23,16/08/2023 13:25,16-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
7820c469-8456-4957-8f41-a141ed440619,Outcall,Returns,Reverse Pickup Enquiry,Outstanding ,,,16/08/2023 15:21,16/08/2023 15:21,16-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
0adab925-3adc-45a2-ae15-05482b8f5bf2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:52,16/08/2023 20:56,16-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d0bc3bd7-d737-465b-b62f-80ac7891d44c,Inbound,Refund Related,Refund Enquiry,,05c3c9fd-d732-43a0-9f2f-8202761bafcb,04/08/2023 07:53,16/08/2023 08:29,16/08/2023 08:31,16-Aug-23,NAYAGARH,Electronics,290,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
4eb1a32f-b1ea-4a60-9336-2f3c4ea3318b,Inbound,Returns,Missing,,,,16/08/2023 12:52,16/08/2023 12:58,16-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
03550afb-8f0a-49da-9917-61e6a87ce8c4,Inbound,Returns,Missing,,,,16/08/2023 15:09,16/08/2023 15:11,16-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
91158dab-e3f1-4960-964f-c1901f3c9418,Inbound,Returns,Reverse Pickup Enquiry,Response are good,,,16/08/2023 07:59,16/08/2023 08:04,16-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
2a31ce68-ffee-459c-b0bd-f63d9a3dc576,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 09:55,16/08/2023 09:56,16-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
bd5696cb-46db-4816-821e-5ce22304b9b1,Inbound,Returns,Technician Visit,Happy ,,,16/08/2023 10:19,16/08/2023 10:20,16-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,2
f522721a-7c36-47e5-b722-bb4afbb9dd2f,Inbound,Order Related,Installation/demo,Try to make your service perfect so that there is no need to complain or ask for help ,,,16/08/2023 12:16,16/08/2023 20:59,16-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5a9e3e14-b645-4106-a342-4c33ded37e07,Inbound,Order Related,Delayed,All ok ,,,16/08/2023 13:12,16/08/2023 13:13,16-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
68f97658-8377-4af7-97a1-9ca6b62ba916,Inbound,Returns,Fraudulent User,,,,16/08/2023 13:43,16/08/2023 13:47,16-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
731f24de-50fc-4574-887f-d27fd9b9218d,Inbound,Returns,Return request,Very good feedback ?? thanks ??,,,16/08/2023 15:20,16/08/2023 15:24,16-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,1
dc246738-13ec-4e18-a61f-6ab010ad7dcd,Inbound,Refund Related,Refund Related Issues,Thank u Shopzilla for giving me advice. ,,,16/08/2023 17:55,16/08/2023 17:58,16-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
cbb758ac-4bc7-4bbb-9c7b-3632fd1ae895,Inbound,Order Related,Installation/demo,,,,16/08/2023 18:00,16/08/2023 18:35,16-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
e32e3bbc-7143-4264-8dc6-865e74ac87a6,Inbound,Returns,Reverse Pickup Enquiry,???? ?????? ?? ???? ?? ???? ?????? ????,fe353bd1-da27-4800-87eb-56b78f10694d,02/08/2023 10:29,15/08/2023 20:22,16/08/2023 10:49,16-Aug-23,Mandsaur,Electronics,835,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
35ddba75-be3d-4f67-b365-09063642187b,Outcall,Refund Related,Refund Related Issues,Reduce the time to solve issue rest is gd???,8b820aaa-a06e-4f83-bb8b-5950067f5f86,12/07/2023 00:33,14/08/2023 11:24,16/08/2023 12:03,16-Aug-23,RANCHI,LifeStyle,319,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
e6e76242-a6aa-4eb9-b03c-656af3825b58,Inbound,Order Related,Order status enquiry,,f35e556c-22ba-4dc2-a332-9979e25d5727,12/08/2023 20:10,16/08/2023 11:33,16/08/2023 11:35,16-Aug-23,BHARUCH,Electronics,1499,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
63de55b3-8760-473b-b7ad-671cedb4037d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:03,16/08/2023 21:08,16-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
0acf4596-edd6-4103-ae8c-18f29e7693b3,Outcall,Order Related,Installation/demo,,,,15/08/2023 19:02,16/08/2023 00:02,16-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
f0f83740-fb9f-437b-9364-e4d9f57a552d,Inbound,Order Related,Order status enquiry,Very polite behaviour ,,,16/08/2023 06:58,16/08/2023 07:01,16-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
ab00277d-eb0c-4171-8977-7471f18239f3,Inbound,Returns,Reverse Pickup Enquiry,Good communication ,,,16/08/2023 09:37,16/08/2023 09:41,16-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
c2b59e14-16c1-4d4a-aa86-de083788ae50,Inbound,Returns,Reverse Pickup Enquiry,Make every issue resolve earlier just in 2 or 3 days.,,,16/08/2023 11:01,16/08/2023 11:43,16-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
87670c43-1fe6-4595-aba0-14a46fb61b5c,Inbound,Order Related,Order status enquiry,,,,16/08/2023 12:59,16/08/2023 13:06,16-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
dfe08135-7f6c-4bc3-ae39-8e16876bd777,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 16:30,16/08/2023 16:32,16-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
16e2591c-8b65-492e-8d3a-0c5cd01f2256,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 20:00,16/08/2023 20:02,16-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
fa5eab36-41dc-4e30-a19f-75651dde8798,Outcall,Returns,Return request,,,,16/08/2023 22:38,16/08/2023 22:40,16-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
e9b815ed-e738-4e48-994e-916abace0543,Inbound,Returns,Service Centres Related,,7cdccd8d-8f35-49f5-96da-583b70a23b77,,14/08/2023 19:19,16/08/2023 09:15,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
22c73254-c00e-45cb-a5a7-f214a0ae57dc,Inbound,Order Related,Delayed,,65416fc5-8a16-4d6b-a74c-2be185431b3c,06/08/2023 19:08,16/08/2023 20:57,16/08/2023 20:58,16-Aug-23,CHENNAI,Books & General merchandise,768,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
d7eb5ba8-7620-41b0-9914-a3b6c6296f79,Inbound,Returns,Reverse Pickup Enquiry,,d074cc1b-f823-450d-a536-70b614b9ebe2,04/08/2023 21:47,16/08/2023 17:50,16/08/2023 21:11,16-Aug-23,CHENNAI,Electronics,1799,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
9f22aac7-a05a-4f4c-a8fb-07ddab8370b5,Inbound,Returns,Wrong,,,,15/08/2023 18:46,16/08/2023 14:47,16-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
d479fb3d-1fd9-4e83-9a69-2c8db95084e9,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:51,16/08/2023 12:52,16-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
58e98708-06e8-4e58-9088-888647014796,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:24,16/08/2023 07:20,16-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,4
e0700122-989c-4bc9-80c0-2e05fc2c6f62,Inbound,Payments related,Payment related Queries,,,,16/08/2023 10:44,16/08/2023 10:46,16-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1a1c6988-4bf3-4c3f-bc05-ebb5153adec0,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 11:15,16/08/2023 11:38,16-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
9addb6b7-2678-438d-9d70-00d7e90d97b3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:12,16/08/2023 17:25,16-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
55e0c15a-15c2-4e74-b2ca-e7497d633ff5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:32,16/08/2023 17:34,16-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
6c0f8d5f-400d-4ea6-a4f0-93d845de2457,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:58,16/08/2023 20:13,16-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
fcf794db-9f47-47b7-a0d2-508e16a7e56d,Inbound,Returns,Reverse Pickup Enquiry,Good conversation for customer care support ??,4cb4775e-15b0-4a31-ad3d-e0aaa43f241d,05/08/2023 22:56,16/08/2023 10:51,16/08/2023 10:52,16-Aug-23,VASAI,LifeStyle,699,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
a5e7eefe-3d39-46ee-a4e7-49289d1077b3,Inbound,Returns,Fraudulent User,Good ,,,16/08/2023 00:08,16/08/2023 23:20,16-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
06940ab5-e8b7-4218-ab83-86131620fae9,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 07:43,16/08/2023 07:59,16-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
c84e96bc-8ec6-4e51-b319-de265242f886,Inbound,Returns,Wrong,Very good,,,16/08/2023 09:38,16/08/2023 09:40,16-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
5ef9774e-fee2-44be-a4a4-5387ab54f362,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:59,16/08/2023 23:00,16-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
560020ea-f14f-43ee-9175-2fdf9c69b4e4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:19,16/08/2023 11:21,16-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
55411217-357e-4e46-9f13-95eedec76489,Inbound,Order Related,Invoice request,My Issue not solved even after contacting customer care.. ,,,16/08/2023 12:16,16/08/2023 14:19,16-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
5c9a61d6-bb5e-4a8f-ac96-fc55d13e597e,Inbound,Returns,Fraudulent User,,,,16/08/2023 14:09,16/08/2023 14:10,16-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
1986637e-c228-48a9-8a72-9a3661722d47,Inbound,Returns,Reverse Pickup Enquiry,Very bad service Shopzilla service no replacement issue I don't like this ,,,16/08/2023 23:00,16/08/2023 23:01,16-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,1
3d6f2c70-dba2-41ef-beba-9f3bb0889f08,Inbound,Order Related,Delayed,,2656bb7f-0e7b-4946-9f1e-0f35639b3a07,03/08/2023 22:15,16/08/2023 21:52,16/08/2023 21:53,16-Aug-23,GHOSI,Books & General merchandise,638,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
f94a609f-da0b-4f7e-b80c-b69384987389,Inbound,Returns,Reverse Pickup Enquiry,,7636c374-0713-48cb-9705-df6dd25e9748,07/08/2023 20:10,16/08/2023 09:18,16/08/2023 09:47,16-Aug-23,ALWAR,Books & General merchandise,180,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
8e09d995-99e6-4c7a-bc52-cdbf4295543f,Inbound,Returns,Return request,I m satisfied the customer suporrt staff too good and well. ,,,16/08/2023 10:26,16/08/2023 10:28,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
f87e25b1-e4c2-483f-9d88-fcaa3c6d81d3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 00:56,16/08/2023 01:04,16-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,1
4dbca369-d46f-4b12-80ba-8abaaa23ae7f,Outcall,Order Related,Order status enquiry,,,,16/08/2023 08:37,16/08/2023 08:41,16-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fecec382-b9a8-4875-9f82-3a4ecb20dc07,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 12:31,16/08/2023 12:38,16-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,3
812614f4-2918-4b88-ba40-2d958a568fd3,Inbound,Product Queries,Product Specific Information,"policies should work out. for eg, I ordered a chopper and it wasn't working so it is with me only now. It is neither refunded nor exchanged.",,,16/08/2023 09:25,16/08/2023 11:25,16-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
79df3d54-315b-4a21-81b9-10d129f91577,Inbound,Returns,Reverse Pickup Enquiry,NTk,,,16/08/2023 09:32,16/08/2023 09:34,16-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
954530cb-a686-4351-a3b2-fc0d68a72902,Inbound,Cancellation,Not Needed,,,,16/08/2023 13:52,16/08/2023 13:54,16-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
dc005f98-8542-4fd3-9aac-aad22b49f435,Inbound,Product Queries,Product Specific Information,I call call me back service since 10/082028 but still my issue not solved and still delivery not possible about 10 time i call call me back request but  no result.,,,16/08/2023 15:34,16/08/2023 16:05,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
ce5c9c0e-07a5-47c3-99ae-ebe470d752b6,Inbound,Order Related,Installation/demo,,,,16/08/2023 15:50,16/08/2023 15:58,16-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
6cd1901e-2f2a-4010-9a18-7946ba44cd97,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 20:42,16/08/2023 21:17,16-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
5f774446-3c24-42c1-8ba1-c6de23cdf065,Inbound,Order Related,Order status enquiry,,,,16/08/2023 21:41,16/08/2023 21:43,16-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
dc124c2c-61e6-4842-9e30-fe14a812c2bd,Inbound,Returns,Wrong,,d79f4d38-1fa3-4944-91e5-fbc81dfb3dba,05/08/2023 08:40,16/08/2023 09:55,16/08/2023 09:57,16-Aug-23,BASTI,Books & General merchandise,990,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
f1b22590-e4c3-48d1-8bfa-cd23dea651f1,Inbound,Order Related,Delayed,,,,16/08/2023 18:19,16/08/2023 18:19,16-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
b51d27aa-889e-4b75-bf83-554fb0b9a4b3,Outcall,Returns,Return request,,,,16/08/2023 13:26,16/08/2023 13:42,16-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
46635305-b65d-425e-b360-79c58f4db1a9,Inbound,Order Related,Order status enquiry,,,,16/08/2023 11:41,16/08/2023 12:22,16-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
4c666ab1-cea2-486f-bdfe-acba123d5dec,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 12:49,16/08/2023 12:51,16-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
ca483d3e-9462-4af3-b466-ba2269475998,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 13:06,16/08/2023 13:07,16-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d1b6da8b-0da1-4828-b864-033f20ae312c,Outcall,Shopzilla Related,General Enquiry,No solution Bad experience ,,,16/08/2023 14:13,16/08/2023 14:14,16-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
b64da149-70e2-4d4c-bf74-f22070b2e2c8,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 15:53,16/08/2023 15:55,16-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
1fbc0004-f7db-49e5-94dc-d28096dbbe6a,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:06,16/08/2023 18:01,16-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
ae3ad571-b2f0-4caa-92a8-95938b01053a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:03,16/08/2023 17:04,16-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
1b287001-7e61-41ae-b7ab-6e5517077871,Inbound,Returns,Return request,if product has open box delivery then inform us vis call ,,,16/08/2023 18:22,16/08/2023 20:50,16-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
d03cd61b-12f9-492d-bff8-e2b10777c787,Inbound,Order Related,Delayed,,,,16/08/2023 18:33,16/08/2023 18:35,16-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
c56e1701-b87a-4849-b674-5d475609cf43,Inbound,Feedback,UnProfessional Behaviour,,000333db-5a46-4505-bc79-f4e5707eebe3,05/08/2023 19:44,16/08/2023 19:52,16/08/2023 21:30,16-Aug-23,ALMORA,LifeStyle,745,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
849babb0-0897-4944-a739-6ef521d33150,Inbound,Order Related,Delayed,Worst support and Worst system,ddab273f-4054-49b9-8304-8e7df5eda1f1,06/08/2023 20:37,16/08/2023 10:39,16/08/2023 11:17,16-Aug-23,NAVI MUMBAI,Electronics,38990,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
144a5f69-8775-422f-b59a-7a268423c996,Outcall,Shopzilla Related,General Enquiry,,,,16/08/2023 19:07,16/08/2023 22:11,16-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,2
de1fd79d-db30-45d0-a7c6-3bbbba64ffde,Inbound,Returns,Service Centres Related,,d925d037-2bd9-4294-b303-36f1392c4017,31/07/2023 10:06,16/08/2023 14:14,16/08/2023 14:19,16-Aug-23,PHILLAUR,Mobile,27999,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
475074bd-e670-41ee-91d1-570889b90df9,Inbound,Order Related,Installation/demo,,31cdeaec-6eb7-44d2-8169-b27a68e5639c,12/08/2023 14:58,16/08/2023 08:04,16/08/2023 11:31,16-Aug-23,FARIDABAD,Home Appliences,13990,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a0658be1-1893-4a87-bd1a-59d98821a68e,Outcall,Returns,Return request,,,,15/08/2023 14:48,16/08/2023 10:07,16-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
bcba1d04-1003-4d03-96f3-34246e5138a5,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 18:57,16/08/2023 07:43,16-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
418f585f-769c-4fd3-bc8c-dbbe68df4897,Inbound,Returns,Return request,,,,15/08/2023 20:50,16/08/2023 08:00,16-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
267a1bb3-687a-473e-b49a-194ed4b3aeb3,Inbound,Returns,Return request,very good,,,16/08/2023 07:27,16/08/2023 07:29,16-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
68738327-fd20-4b49-9f30-848cfb898f0f,Inbound,Order Related,Order status enquiry,,,,16/08/2023 00:27,16/08/2023 01:34,16-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
6167af3c-671f-4e07-8275-fdb50211918d,Outcall,Order Related,Delayed,,,,16/08/2023 09:18,16/08/2023 09:22,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
8056f783-2d27-40a6-82c9-d1c021e75821,Inbound,Order Related,Invoice request,,,,16/08/2023 14:35,16/08/2023 14:36,16-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
d57418c6-4dd5-4249-b5b7-3df92d5172c2,Outcall,Order Related,Invoice request,Most of the time I don't get Invoice ( ) on my mail that creates a problem for me most of the time. Request you to solve this issue,,,16/08/2023 15:27,16/08/2023 15:29,16-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
49d1e9dc-b496-4fef-aa78-a3d26076e177,Inbound,Returns,Service Centres Related,,,,16/08/2023 16:16,16/08/2023 16:16,16-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
1071e544-da3b-4b16-ae13-2cc05604f238,Inbound,Order Related,Installation/demo,Those executive sitting at the centre resolved our problem and he was very polite and calm . He was with very good behaviour ??I like all the efforts which was put by him to help me regarding the order query.,,,16/08/2023 17:38,16/08/2023 18:02,16-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
3c654483-b8f9-4985-a4dd-240d0ae82b8e,Inbound,Returns,Fraudulent User,good customer service,,,15/08/2023 15:10,16/08/2023 16:11,16-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
2c20df22-b2fd-4c90-aa41-79519d5f1015,Inbound,Shopzilla Related,Signup Issues,alternate mobile numbers,,,16/08/2023 11:07,16/08/2023 11:16,16-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
47326c65-4f94-425f-b51e-c5e68e68f166,Inbound,Product Queries,Product Specific Information,Mera gift card number kya hai,,,16/08/2023 11:07,16/08/2023 11:08,16-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
d05b922a-41d7-4f8b-ae6b-4d3e00cd89a1,Inbound,Returns,Reverse Pickup Enquiry,I am using Shopzilla past 4 years and I am so much happy to this website for his genuineness and service quality.thankyou Shopzilla nd member....??????,,,16/08/2023 11:24,16/08/2023 11:27,16-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
806d19e6-8eea-408a-857f-81c21c1ef9c4,Inbound,Feedback,UnProfessional Behaviour,"I ordered a new phone using exchange offer of old phone. Was given better exchange price than other sites and hence ordered on Shopzilla. On day of exchange, figured out what scam Shopzilla is using to sell their products.My old phone went through rigorous inspection by the delivery agent. He first damaged and removed my costly screen guard. Then checked phone every minute area. There was no issue and i was expecting this only as my phone was just a year old. Then to my surprise, he said my phone is bent out of no where. Was hard for me to accept this but he straight away said amount will be deducted for this defect of you want to still exchange for new phone.I have the video also on how he checked phone bent and will be escalating this.But ultimately I got same amount which other sites were giving. Shopzilla is just running a scam to boost sales. I am sure no one would have been able to get full exchange amount with the way their exchange policy is.Was completely fooled by them. ",,,16/08/2023 13:43,16/08/2023 13:49,16-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
7a93630e-97fd-4b33-b227-7b0b2e4d1e57,Inbound,Order Related,Delayed,,,,16/08/2023 14:32,16/08/2023 14:34,16-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
814022a4-8eb5-4bbc-89e9-851c837ef043,Inbound,Returns,Reverse Pickup Enquiry,Please help,,,16/08/2023 15:53,16/08/2023 15:53,16-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,5
f1002ea6-1ffe-4ad5-bf73-627b65d0d232,Inbound,Returns,Reverse Pickup Enquiry,,d960c19e-c6ad-4fed-aa40-a0659073d4f2,21/07/2023 20:37,16/08/2023 10:54,16/08/2023 15:09,16-Aug-23,DEOGHAR,Home Appliences,1499,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
f432fe8a-aa1e-412e-b1ee-7d6ccc06a53a,Inbound,Returns,Wrong,,,,16/08/2023 10:53,16/08/2023 10:54,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
98d98bc6-0e35-4959-9117-f9f877a840b8,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:52,16/08/2023 13:23,16-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
64326bc7-0912-4342-92cf-816b3b0c5f79,Inbound,Returns,Missing,,,,16/08/2023 12:50,16/08/2023 13:03,16-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,3
63af8dda-7f1e-403e-91d9-e3f380f678b0,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:28,16/08/2023 14:32,16-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
8278099e-7792-405e-a306-c0c57aef7719,Inbound,Returns,Service Centres Related,,,,16/08/2023 14:32,16/08/2023 14:33,16-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
0d0b6a94-124c-4ba7-9e95-3aeec7fb05fb,Inbound,Order Related,Installation/demo,,,,16/08/2023 16:32,16/08/2023 16:35,16-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
b0521914-679b-4039-8ca4-ef1436184a21,Outcall,Order Related,Order status enquiry,,,,16/08/2023 19:58,16/08/2023 19:59,16-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
8b13479e-bad3-45c7-8664-4349290b7a3b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:14,16/08/2023 21:20,16-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
fc988c34-16e1-4e35-a598-627e2418cce3,Inbound,Order Related,Order status enquiry,I really appreciate to   as a Shopzilla agent . It's a very kind that he help me a lot . So keep it up and ensure ur work as best ??,45300a4e-57a3-4443-9d9f-9e2138982698,10/08/2023 22:22,15/08/2023 21:01,16/08/2023 07:56,16-Aug-23,CUTTACK,Affiliates,399,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
2619d4fd-0c6e-4225-9742-8aef70a4f920,Inbound,Payments related,PayLater related,,,,16/08/2023 12:09,16/08/2023 12:11,16-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
05a70256-e4f8-4804-8971-8c92b922805f,Inbound,Returns,Reverse Pickup Enquiry,,80c98669-6980-4196-99ef-10c7b22f5c2e,16/07/2023 12:57,16/08/2023 14:55,16/08/2023 14:57,16-Aug-23,ZIRAKPUR,Books & General merchandise,899,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
9b7800f4-d3c0-43df-8c1f-a79701bed99a,Inbound,Order Related,Delayed,,,,16/08/2023 10:57,16/08/2023 10:58,16-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
d02d5e06-8ede-47e1-9942-77d60b971ffe,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 07:06,16/08/2023 07:09,16-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
a70418d7-af74-4eed-a0eb-323e3c034e3d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:16,16/08/2023 08:17,16-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
050cda04-67d0-4eec-9a61-6a172e6ac7d4,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:55,16/08/2023 10:55,16-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4197aca0-6644-4a39-bbbc-495e95e19fba,Inbound,Returns,Reverse Pickup Enquiry,Make customer feel satisfied,,,16/08/2023 10:57,16/08/2023 12:36,16-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
aa60c944-eb03-44ef-bf2f-0e87d592241e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:51,16/08/2023 14:12,16-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
4a744ced-8d99-47de-a3e6-8a087d18bd7c,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:20,16/08/2023 14:28,16-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
ff02e231-d764-47c6-979d-7153013bd894,Inbound,Returns,Reverse Pickup Enquiry,,4c80ebba-99b0-4b4f-ab6d-dc14e3375125,28/07/2023 20:45,13/08/2023 17:58,16/08/2023 14:31,16-Aug-23,KORBA,LifeStyle,1777,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,1
a2c44a12-8e52-440a-ba68-8d3b14907f4c,Inbound,Order Related,Installation/demo,,a64df912-3dba-4ed4-a3dd-f694b7959549,05/08/2023 22:34,14/08/2023 01:58,16/08/2023 02:31,16-Aug-23,PHAGWARA,Electronics,2699,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
5bb8cfb5-9813-4710-adef-1042a0a16d0b,Inbound,Returns,Missing,,,,16/08/2023 08:05,16/08/2023 12:23,16-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
ab123db1-b6d8-44cf-a8f3-a18b2e333465,Inbound,Order Related,Delayed,  bad...day by day..disappointed to Shopzilla,,,16/08/2023 17:54,16/08/2023 23:42,16-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
f5a2991f-bb6f-4582-8c3b-d1f10f81d7a4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:29,16/08/2023 09:51,16-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8f698678-cf6f-4037-8e73-7d1379fdb22d,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 10:25,16/08/2023 13:27,16-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
b36fceea-f8e8-4b8b-8bd4-b16ac04ab4eb,Inbound,Order Related,Installation/demo,Return ,,,16/08/2023 12:49,16/08/2023 13:07,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
3b5fe6d1-08e3-48fc-b93f-3ffd07b5e663,Inbound,Order Related,Installation/demo,,,,16/08/2023 16:08,16/08/2023 20:45,16-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
9c8a04ec-e097-4560-bc7a-7e1c57f3a967,Outcall,Order Related,Order status enquiry,,,,16/08/2023 16:38,16/08/2023 16:39,16-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
15d8d2c2-47a5-46ec-9e07-ca4edc057471,Inbound,Returns,Fraudulent User,Good person ??,,,16/08/2023 18:22,16/08/2023 18:29,16-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
a8fb70b4-8324-42e9-b908-bdecc1c16e7a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:00,16/08/2023 21:28,16-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
d62c2db2-fcb6-44d9-ab1f-2ecfb9f8cced,Inbound,Returns,Return request,Product change aaya hai,,,16/08/2023 19:17,16/08/2023 19:26,16-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
765e7a13-8fff-470a-9f66-0342ec0bb8b9,Inbound,Returns,Reverse Pickup Enquiry,Service Response Early ,,,16/08/2023 19:33,16/08/2023 21:44,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
9e82ee41-63d1-4b50-a7f5-066bd362bbda,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 21:06,16/08/2023 21:08,16-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f025f632-afe1-4585-b5be-3d2c4b97e32e,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 21:38,16/08/2023 21:45,16-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,3
41db16fc-9411-4164-8d36-238c08303d0b,Inbound,Order Related,Delayed,Service is very good just it should be Little fast,5946afd5-f6c6-47f3-bf64-d67f75a9f9c1,05/08/2023 06:35,16/08/2023 19:37,16/08/2023 19:39,16-Aug-23,NAGPUR,LifeStyle,719,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
344674ef-0be1-475f-9018-2e4efc502300,Outcall,Refund Related,Refund Related Issues,My reason not listed,8c15d855-41a8-49bc-a86f-1197210c2a0c,30/07/2023 12:18,15/08/2023 18:13,16/08/2023 07:06,16-Aug-23,AWAGARH,Home Appliences,32990,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
249a3105-e407-428c-be3a-cf05bb8d9888,Inbound,Returns,Fraudulent User,,0f20f60f-c7f8-45fe-a49e-f7edd13a5d2f,08/08/2023 17:22,16/08/2023 09:06,16/08/2023 09:07,16-Aug-23,BARDHAMAN,LifeStyle,1981,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,4
8ef9e19d-996a-4f63-830c-c4d64359bada,Inbound,Returns,Fraudulent User,,3648f5ae-79ab-477d-974e-cf89751cb8b5,08/08/2023 21:08,16/08/2023 17:34,16/08/2023 22:38,16-Aug-23,MIRZAPUR,Electronics,1797,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
06313693-d76c-42e5-a108-9c7f82044fff,Inbound,Order Related,Delayed,Still my order is pending delievery person u assigned yesterday was very much bad,0d15195e-42e2-49f1-a07b-300f8876f75a,13/08/2023 09:24,15/08/2023 17:31,16/08/2023 12:18,16-Aug-23,MUMBAI,Mobile,27974,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
1f3b9742-465b-4829-9c16-126009afe5ae,Inbound,Returns,Return request,,,,16/08/2023 10:29,16/08/2023 10:31,16-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f418fa91-49e8-4809-8dca-a7df450b144e,Inbound,Returns,Fraudulent User,,,,16/08/2023 08:14,16/08/2023 08:16,16-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
92a61713-0139-473b-8a84-d4f155c80c86,Inbound,Returns,Return request,,,,16/08/2023 01:00,16/08/2023 01:07,16-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
35d9a934-6ef4-44c4-bf0c-b3581207739e,Inbound,Returns,Missing,  nice ,,,16/08/2023 11:03,16/08/2023 11:10,16-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
3179572e-96f3-4799-b276-ec11643e21c4,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 14:02,16/08/2023 14:11,16-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
d791c899-2857-4bc4-97c2-4fa6043a265c,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 15:00,16/08/2023 15:18,16-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
45792e8d-0390-40d9-aa64-09e616fbfcad,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 15:34,16/08/2023 15:35,16-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
3ef80b0f-db6f-4f45-b6b0-7f68b4a36796,Inbound,Returns,Missing,,,,16/08/2023 16:55,16/08/2023 16:57,16-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
3c3b60ff-3f62-4def-a856-9cbaa163dcb9,Inbound,Order Related,Invoice request,It was good to resolve my problem. ,,,16/08/2023 17:15,16/08/2023 17:16,16-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
56dc4ae2-6757-486c-b7ed-0a9d7219e65a,Outcall,Order Related,Delayed,,,,16/08/2023 18:00,16/08/2023 18:00,16-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,4
e91440b6-98d1-4439-9f76-c6388baf69db,Inbound,Order Related,Invoice request,,,,16/08/2023 19:24,16/08/2023 19:29,16-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2006441c-1571-4dc7-94e1-8069d30af0af,Outcall,Returns,Return request,Nice talking ,,,16/08/2023 19:55,16/08/2023 20:13,16-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ff6d2120-6aba-4c3b-825f-c1225c0b9283,Inbound,Returns,Fraudulent User,,97e38e58-89a8-4e42-a512-8c9f8273d215,07/08/2023 16:59,13/08/2023 11:01,16/08/2023 10:44,16-Aug-23,CHENNAI,Books & General merchandise,85,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
6ba9846b-1d7b-4045-ba2e-195a8c9a7e3d,Inbound,Order Related,Delayed,,8b9b8938-8952-4e32-a3d9-bd149d17c6e8,04/08/2023 23:17,16/08/2023 11:09,16/08/2023 11:15,16-Aug-23,PATNA,Books & General merchandise,244,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
a55f01e6-4b4f-434b-b94a-79710db7c81e,Inbound,Returns,Wrong,,,,16/08/2023 00:35,16/08/2023 01:19,16-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
882fda3c-aee3-4705-81bb-77af19e4ea0a,Outcall,Product Queries,Product Specific Information,,,,16/08/2023 11:08,16/08/2023 22:36,16-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
710c021d-e8f3-4e3d-a93a-aded81d6ae9a,Inbound,Returns,Return request,Nice customer care person I am very satisfied talk to him.Thanks dear,,,16/08/2023 12:22,16/08/2023 12:23,16-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
9c40919c-f0f5-4b9d-9e76-fac9ce977c1c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:10,16/08/2023 13:10,16-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,3
5bbc8d2f-8091-44ec-8d68-6eb3a72dcecd,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:41,16/08/2023 16:12,16-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
f9bf125e-8e18-4106-bc6f-eac8710ac095,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 16:24,16/08/2023 16:27,16-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
7ad95679-70ff-49b2-a21d-b46986a32eb9,Outcall,Refund Related,Refund Related Issues,124501 pincode par jyda se jyda products ki delivery nhi h..   vjh se order krne me   h... ,,,16/08/2023 16:42,16/08/2023 16:42,16-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
ecb5c5f2-ba90-484e-9308-0e133c919823,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 19:19,16/08/2023 19:58,16-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,4
7de88b27-b238-488c-833f-ec08d0f4722c,Inbound,Returns,Return request,,,,16/08/2023 18:40,16/08/2023 20:01,16-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,4
065b7b37-dc8f-4342-9d3a-ac1e36f2b6da,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 19:13,16/08/2023 19:18,16-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
eecc6595-2831-46aa-92bd-273a07a624e3,Inbound,Refund Related,Refund Enquiry,,4cfbb0d6-4fc0-4a1a-81dd-a132249d5c1c,03/08/2023 09:38,16/08/2023 14:48,16/08/2023 14:51,16-Aug-23,GHAZIABAD,Books & General merchandise,2763,,Haley White,Harper Wong,William Kim,On Job Training,Evening,1
b5e6757d-9ef1-4bb5-ac4d-c74fd21aa3d4,Inbound,Order Related,Order status enquiry,,136b8a97-895e-4af4-a83e-c6bd137221b0,08/08/2023 01:30,16/08/2023 16:29,16/08/2023 16:30,16-Aug-23,ITANAGAR,LifeStyle,2349,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
b70e84be-1c7b-49b8-9a02-54f19f88f261,Inbound,Returns,Wrong,,,,16/08/2023 09:05,16/08/2023 09:08,16-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
c6517479-0580-4af3-a74f-289a843adee7,Inbound,Returns,Wrong,,,,16/08/2023 10:18,16/08/2023 10:20,16-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
89f19040-70f0-4dd0-a7ea-248134316922,Inbound,Returns,Reverse Pickup Enquiry,Exchange order ,,,16/08/2023 10:47,16/08/2023 11:34,16-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
eeb44fe4-fa76-40d5-b23d-d87b6bbe7ee0,Inbound,Order Related,Installation/demo,,,,16/08/2023 10:23,16/08/2023 10:26,16-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,3
b93137ef-fafe-46ae-9e63-290db8a0a678,Inbound,Returns,Return request,,,,16/08/2023 10:49,16/08/2023 10:50,16-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
e3c7d86c-19ce-4078-aaa6-f766ecc665c5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:46,16/08/2023 13:02,16-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
70fd3868-1cdc-4041-80fd-417bf53d91c3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:17,16/08/2023 13:59,16-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
65fe91ba-883a-4499-b095-a0b6afaf889c,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 13:25,16/08/2023 13:36,16-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
072ec380-74b8-4e58-b435-5330ec9034fb,Outcall,Returns,Return request,,,,16/08/2023 14:14,16/08/2023 17:33,16-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
d72d5282-dc79-4c8e-a91d-f40d68372638,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:22,16/08/2023 14:24,16-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
516af3a9-89fd-4d1e-9c15-8e0c1fb3940f,Inbound,Order Related,Delayed,,,,16/08/2023 15:27,16/08/2023 15:27,16-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,1
055ae271-ca53-4a05-9975-f867feb657c6,Inbound,Order Related,Order status enquiry,Good job,,,16/08/2023 15:34,16/08/2023 20:37,16-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
a8f7e862-8211-4b15-b344-9155ce728b6a,Inbound,Returns,Service Centres Related,,b6ba9372-bc15-4bc7-859b-4c64c9c91d67,31/05/2023 19:31,16/08/2023 10:11,16/08/2023 10:15,16-Aug-23,ARARIA,Home Appliences,1899,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
00c1b54c-42a1-47bb-a98a-464b82af01f4,Inbound,Order Related,Delayed,Thenks,2814c853-b60e-4faa-a869-fd15f36a4afa,01/08/2023 09:16,16/08/2023 12:20,16/08/2023 12:33,16-Aug-23,BHUJ,Electronics,999,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
cfc22af5-a39f-4eaf-a5de-6a0e6eeed5fe,Inbound,Order Related,Delayed,,bd31c287-5cab-423a-8e02-1c66ca5dbb34,09/08/2023 10:54,16/08/2023 18:34,16/08/2023 18:35,16-Aug-23,VAPI,Electronics,49990,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
d4b81fa2-aede-4862-9818-43a7e30597cc,Inbound,Returns,Reverse Pickup Enquiry,Great service by Kaushlendra Sir,628f953d-845e-4877-9498-f1da4e66bc11,27/07/2023 11:01,16/08/2023 15:50,16/08/2023 15:58,16-Aug-23,SURAT,LifeStyle,2186,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
87a678a0-ab87-4591-b753-0e83eeb6d583,Outcall,Order Related,Order status enquiry,,,,15/08/2023 20:10,16/08/2023 19:54,16-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
4d90b2e3-7554-475b-a4a0-bf57b5c91ba4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 15:56,16/08/2023 11:44,16-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,3
48f446b6-246f-4fca-9903-bddd2d8a458f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:57,16/08/2023 16:59,16-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
ba7261f4-5e49-4a09-830e-f8324ba139fe,Inbound,Order Related,Installation/demo,Good Services. ,,,16/08/2023 07:37,16/08/2023 07:43,16-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
637a618b-0302-4070-ae48-a9e8194b18f2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:03,16/08/2023 09:11,16-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
24f4818f-be9d-4a42-9829-df6f079fe9cc,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 11:30,16/08/2023 11:33,16-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
14ba0a6b-7261-46ba-8b73-f913d8db9c7e,Outcall,Payments related,Online Payment Issues,Everything is very good but AI option is very very poor,,,16/08/2023 11:38,16/08/2023 13:04,16-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
1224373a-566e-45c6-8bf5-15a249e41daa,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:29,16/08/2023 11:36,16-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
45a057d1-ebab-4143-9883-828e3de63f33,Inbound,Order Related,Invoice request,,,,16/08/2023 12:00,16/08/2023 12:05,16-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9ccd7ec4-25ed-4772-83e9-192abacab60f,Inbound,Order Related,Installation/demo,,,,16/08/2023 12:35,16/08/2023 12:39,16-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
741e9979-aff8-4edd-8780-02d5b8f000c4,Inbound,Returns,Service Centres Related,Good ,,,16/08/2023 14:25,16/08/2023 14:34,16-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2b2ae4bf-5f2c-4972-8aa7-cd6a4b87ee98,Inbound,Returns,Wrong,,,,16/08/2023 16:54,16/08/2023 17:27,16-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fc842b86-7553-4fef-bc53-b02a1cce923a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:55,16/08/2023 20:00,16-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
1c85ad62-687e-496c-81d3-d375f853ad53,Inbound,Refund Related,Refund Enquiry,THANKS TEAM,,,16/08/2023 18:59,16/08/2023 19:03,16-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
23f1e37e-8846-4411-a079-a8578ae84994,Inbound,Returns,Return request,,,,16/08/2023 23:01,16/08/2023 23:12,16-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
839b8f12-a97e-4c94-b058-0a08f18e3315,Inbound,Order Related,Delayed,,0f833e09-b415-4a1e-8eb6-fb5374700b17,10/08/2023 07:55,16/08/2023 12:34,16/08/2023 12:39,16-Aug-23,GURGAON,Electronics,644,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
da47633a-92c9-4e6c-b535-53be948d27c2,Inbound,Returns,Fraudulent User,very good,,,16/08/2023 08:42,16/08/2023 08:46,16-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
b5ffddb9-c6b9-45cc-bc53-c4e3693fe522,Inbound,Product Queries,Product Specific Information,Please solve my issue ,,,16/08/2023 23:11,16/08/2023 23:24,16-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
547b39fe-8d73-4930-ba76-d2bf7cf00a9c,Inbound,Order Related,Installation/demo,,,,16/08/2023 09:20,16/08/2023 09:23,16-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c4c723d8-d74e-4799-b806-f0dee86e3703,Inbound,Returns,Return request,,,,16/08/2023 11:44,16/08/2023 11:49,16-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
2cc9f5d1-ca24-48be-81f9-157f023dee91,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:49,16/08/2023 13:56,16-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
d2750da8-1eaa-4cb8-bd5c-5e30fef41b32,Inbound,Order Related,Order status enquiry,  ji nice talk me &nice person,,,16/08/2023 14:00,16/08/2023 14:02,16-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
c29ee55d-6c89-414d-8e09-89a557a36315,Email,Returns,Service Centres Related,,,,16/08/2023 16:21,16/08/2023 16:23,16-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
d5707bff-c163-43d1-a1e0-4e4c3b6faca3,Inbound,Order Related,Delayed,,,,16/08/2023 16:27,16/08/2023 16:29,16-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
3ccf74d6-5894-4b45-ba77-0dbae1b21f02,Inbound,Order Related,Delayed,,7be52123-fa05-45e2-b0cc-4f47fa0fd679,06/08/2023 20:58,15/08/2023 17:21,16/08/2023 08:30,16-Aug-23,FARRUKHABAD,Mobile,13990,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
c113aef1-ffed-476b-a8e2-e5f9991f0637,Inbound,Order Related,Delayed,,9840eb91-cac7-4194-bec1-09cddfa095bd,03/08/2023 20:36,16/08/2023 20:03,16/08/2023 20:08,16-Aug-23,CHARKHI DADRI,Books & General merchandise,359,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
556eee97-b078-4232-bad5-854bd31ebe2e,Inbound,Order Related,Order status enquiry,Total time waste man . U should shame on yourself ,313da64f-35cd-4aa2-b6ec-a012a6a61f37,08/08/2023 19:03,16/08/2023 12:03,16/08/2023 13:06,16-Aug-23,Birbhum,Electronics,34990,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
ffbe73e1-f7f4-4100-8cfc-d17b5b2b4ee3,Email,Order Related,Delayed,It will be helpful if   language includes in the list,e5d1af55-3af0-43d7-88f4-6bbd62b3a842,07/08/2023 19:16,16/08/2023 10:03,16/08/2023 10:04,16-Aug-23,CHENNAI,Home,484,,Logan Barnett,William Park,John Smith,31-60,Morning,5
8c82c8c4-cdce-44a7-aeec-abaa59f664a6,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:19,16/08/2023 08:30,16-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c45d8ee0-0541-47c7-84ed-995d375a02bd,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:38,16/08/2023 09:43,16-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
aa65865b-d444-45ed-986d-aa2e7eddd4aa,Inbound,Order Related,General Enquiry,Before attending to a customer the person should be well informed and he should have the information handy to get the problem resolved ,,,16/08/2023 09:51,16/08/2023 10:08,16-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
8743b1d2-d05f-4b57-b973-431a8bf4b8ba,Inbound,Payments related,Online Payment Issues,Nice,,,16/08/2023 11:23,16/08/2023 11:24,16-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
fc716bf4-33f7-43f2-b5e7-60d487b48cf3,Email,Order Related,Installation/demo,Good,,,16/08/2023 15:14,16/08/2023 15:15,16-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
40c2cbc4-16e2-4969-b397-6bab945a07a8,Inbound,Refund Related,Refund Related Issues,,62b6ea7b-6642-4cd3-82d3-7047b1c27341,04/08/2023 17:46,16/08/2023 19:10,16/08/2023 19:18,16-Aug-23,PATNA,Books & General merchandise,310,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
98d213a8-6781-42cf-9d72-09f2bf5e82c6,Inbound,Returns,Missing,Good,3f7b0193-0894-499a-a7b3-254778ec504d,03/08/2023 10:01,16/08/2023 18:48,16/08/2023 18:49,16-Aug-23,JAIPUR,Electronics,224,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
1e85b4ba-ffe6-4e67-b8a7-0d5fd9a40718,Inbound,Order Related,Order status enquiry,Very good and expert customer support agent with very good skills ,f570d589-932e-476b-81d4-c5367908be57,12/08/2023 18:50,16/08/2023 09:12,16/08/2023 09:15,16-Aug-23,KOLKATA,Books & General merchandise,2149,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5603b522-4663-410a-a775-be4f0e414b71,Inbound,Order Related,Delayed,,758c0796-fb09-4187-9b7b-9685249c542f,12/08/2023 11:57,16/08/2023 13:02,16/08/2023 13:04,16-Aug-23,RANCHI,LifeStyle,939,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1e6b1b7d-5dce-4362-a943-e9d3c95784ee,Inbound,Order Related,Delayed,Good ,f6a164ab-bc08-4877-bf65-404cebc69528,14/08/2023 17:13,16/08/2023 10:08,16/08/2023 10:16,16-Aug-23,ARRAH,Mobile,18999,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c962f218-4c73-4a31-872d-263f08a15b36,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:14,16/08/2023 09:14,16-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
632c831b-eace-4980-8552-549ffe9b73d3,Inbound,Order Related,Order status enquiry,Nice,,,16/08/2023 11:29,16/08/2023 11:29,16-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
f98846b4-143e-454f-bbd1-5c1931e81fbd,Inbound,Returns,Return request,.,,,16/08/2023 13:53,16/08/2023 13:59,16-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
79f5c6b8-df02-4e60-b254-06ee7d1465f8,Inbound,Returns,Wrong,,,,16/08/2023 15:11,16/08/2023 15:19,16-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,3
06f571d4-8437-451e-b7c6-5b9bf02d17ec,Inbound,Order Related,Invoice request,,,,16/08/2023 16:46,16/08/2023 16:47,16-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
0ae36643-b4c3-4673-b2fe-f833ac4f5fb6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:31,16/08/2023 17:35,16-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,4
4bf44edc-a4af-4c25-8e52-1a784280ab9a,Inbound,Order Related,Installation/demo,Good,,,16/08/2023 21:47,16/08/2023 21:48,16-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
9a4a5c8b-d837-4e33-86eb-e8c1778ace9c,Inbound,Refund Related,Refund Related Issues,,debaa343-5d73-411b-8cfb-a924d8debac0,06/07/2023 21:11,16/08/2023 14:10,16/08/2023 15:46,16-Aug-23,KAHALGAON,LifeStyle,299,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,1
89b9f3a1-dc47-4c13-af0d-eafd4269da08,Inbound,Refund Related,Refund Enquiry,Good sarvice ,,,16/08/2023 06:36,16/08/2023 06:39,16-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
527df19a-9eed-4d1f-8b91-bd7b228416f6,Inbound,Order Related,Priority delivery,,,,15/08/2023 14:16,16/08/2023 19:40,16-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
f7f55f85-c919-4d27-a841-bc747e38b8a3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 22:23,16/08/2023 06:27,16-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
e65c3f96-3490-445a-9589-88ddb191810b,Inbound,Order Related,Delayed,,,,16/08/2023 09:12,16/08/2023 09:17,16-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
fe967e9e-3a78-4e21-b3cb-bfa099ea11a5,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 09:44,16/08/2023 15:25,16-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c96e78d4-198e-4a35-bbb2-7b16e83d5f19,Inbound,Returns,Return request,,,,16/08/2023 11:55,16/08/2023 13:38,16-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
96fbb521-f479-4a33-a661-f300b8753a09,Inbound,Returns,Service Centres Related,Best,,,16/08/2023 15:48,16/08/2023 15:52,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
efcdcf3e-641b-49bd-82f1-edc6bc1abe6f,Inbound,Product Queries,Product Specific Information,Customer relationship should call back if the call gets disconnected ,,,16/08/2023 17:36,16/08/2023 21:51,16-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,2
62380704-135b-4161-ac50-01f773c57acc,Inbound,Refund Related,Refund Enquiry,Very bad experience order washing machine. Shopzilla not for big order ,,,16/08/2023 20:02,16/08/2023 20:04,16-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,1
d556833b-b7b6-405c-9341-27e1e9830ab9,Outcall,Product Queries,Product Specific Information,"Horrible lady she hang up the call after putting the call on hold a she don't wonna help me out, she don't deserve to work work Shopzilla ",,,16/08/2023 20:21,16/08/2023 20:57,16-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
2d92e208-a743-47d1-a44b-ae49c1aca126,Inbound,Returns,Product related Issues,,df9babe5-5fe7-4485-9a93-bff46146b620,09/08/2023 16:42,16/08/2023 15:54,16/08/2023 15:56,16-Aug-23,PATNA,Books & General merchandise,301,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
5f1f179b-c306-437c-95e9-42b3c4312bac,Inbound,Order Related,Invoice request,,5201b6b7-979e-4857-8ade-7fdeaa705b2c,11/08/2023 21:33,14/08/2023 19:18,16/08/2023 13:42,16-Aug-23,REWARI,Mobile,9999,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
a2b69b98-3db6-4316-9440-84c613d0b404,Inbound,Order Related,Order status enquiry,Good,,,16/08/2023 16:08,16/08/2023 16:10,16-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e86e905d-dd69-4244-9dac-85fbbbc659a0,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 15:15,16/08/2023 22:43,16-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,4
b94a6db4-33b5-4fd2-aa22-6b29d35d9328,Inbound,Returns,Wrong,,,,16/08/2023 10:07,16/08/2023 10:08,16-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
095a6bcb-a7d6-40f6-8895-f4051985ae2f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:22,16/08/2023 17:23,16-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
c07ce7da-18ac-4b8d-a29a-2a4a9191f4a1,Inbound,Order Related,Delayed,Please focus on customer support and customer satisfaction. ,2b18ed6b-3cad-41d0-9b10-46c0a458639b,18/07/2023 10:11,14/08/2023 11:45,16/08/2023 12:01,16-Aug-23,NEW DELHI,Furniture,7990,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
2f146d73-d5b8-48d9-94f9-99b5ab735787,Email,Refund Related,Refund Related Issues,add more option in IDR,290d2700-388e-4c4a-9ab4-0a7663b705a4,03/08/2023 15:51,16/08/2023 13:28,16/08/2023 13:31,16-Aug-23,DIPHU,Electronics,399,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
28be3667-e7c2-4408-97b1-e4cf54727333,Inbound,Order Related,Seller Cancelled Order,"I have spoken with two of your executives Aparna and Vivek. Both of them have listened to my concern and have given me proper answer and also have apologized for the inconvenience that has been caused. Although they don't need to apologize for that because it was not their fault. I just want Shopzilla to improve the delivery service from seller end. Rest the support executives are awesome. I wasn't able to rate Aparna because of my email was not updated, else she is also 10/10.",,,16/08/2023 08:05,16/08/2023 08:08,16-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
2b03b648-807c-44ab-87f3-3282ad7ac7f3,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:55,16/08/2023 11:58,16-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
ffee2e9f-7ab8-47c4-8dd9-99d328fe1649,Inbound,Returns,Technician Visit,Please solve my problem ,,,16/08/2023 12:57,16/08/2023 19:29,16-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
31fca99c-a18d-4df8-b45b-52f95608cc15,Inbound,Order Related,Delayed,,,,16/08/2023 21:24,16/08/2023 21:25,16-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
9936ad2c-fce1-4549-9883-0acd45873cbf,Inbound,Returns,Missing,,,,16/08/2023 16:51,16/08/2023 16:52,16-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
e66afea3-3bec-48c9-a44c-f27f03d49b22,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:03,16/08/2023 17:05,16-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
10471a3f-2939-43d0-9947-1c360751638c,Inbound,Order Related,Invoice request,,,,16/08/2023 18:13,16/08/2023 18:17,16-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
45c4a4ef-6ae6-4a6c-b1c5-6d47abe530e2,Inbound,Returns,Return request,Excutive are very helpful ,791b9d27-c304-4a07-8898-2d3b8d767310,08/08/2023 16:27,16/08/2023 20:28,16/08/2023 20:33,16-Aug-23,SIKAR,Electronics,1499,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
2e92f2a7-2682-47ea-b628-339022f526e4,Inbound,Refund Related,Refund Enquiry,,,,15/08/2023 13:42,16/08/2023 08:27,16-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
fa058ca2-4fec-4005-b4ab-f4db5f515f2f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:54,16/08/2023 11:12,16-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
e363195b-396a-42e6-9fe5-03d3d451b999,Inbound,Returns,Reverse Pickup Enquiry,It's very good ,,,16/08/2023 11:56,16/08/2023 11:57,16-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
3206b30d-0e1d-4add-a376-4ca4d23c37be,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:26,16/08/2023 12:44,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
f8207f76-6480-4ec3-9d4c-ddc4873ca25b,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 18:56,16/08/2023 20:37,16-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
bd899af9-7d24-4e1b-8939-60133e72644a,Inbound,Order Related,Delayed,,e4e403a4-e3ec-4b92-943a-fe9400cf8999,31/07/2023 13:23,15/08/2023 21:31,16/08/2023 00:19,16-Aug-23,HYDERABAD,Books & General merchandise,264,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
40634be3-279c-4977-aad2-90a5b6a7d222,Inbound,Returns,Fraudulent User,,77252941-7e27-4cbe-aaf6-64239ead2260,06/08/2023 14:39,12/08/2023 23:07,16/08/2023 13:51,16-Aug-23,MUMBAI,Electronics,1499,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
c06d9b7b-a86a-4c71-961f-411d4663dc74,Outcall,Returns,Reverse Pickup Enquiry,,1f91b323-0528-4472-87c4-07ea0a1df7dd,06/08/2023 07:51,14/08/2023 15:02,16/08/2023 10:01,16-Aug-23,MUMBAI,LifeStyle,308,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dad6aa99-6b4e-40f0-9e6c-fe4fd64ff3ec,Inbound,Order Related,Invoice request,You should email the bills and details on purchase time.. If order is purchased on emi then you should share bill of emi including product details and payment details. ,,,16/08/2023 07:34,16/08/2023 07:45,16-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
266243fb-5ba5-4c67-abb5-6d179667e8db,Inbound,Returns,Reverse Pickup Enquiry,Product aane par response me time lagata h ,,,16/08/2023 07:40,16/08/2023 07:43,16-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
e888e1fe-1d25-4635-8258-ac607b97aa7a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:31,16/08/2023 09:32,16-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
613e7bd4-a33b-452f-ac50-b1088cc3b5a6,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:27,16/08/2023 18:37,16-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
271bbc90-af96-4ae2-8a9f-12dc1cb151ad,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 11:59,16/08/2023 12:02,16-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
e03445ad-e7e0-4061-9b93-89664d2d644c,Inbound,Returns,Return request,,,,16/08/2023 15:47,16/08/2023 17:10,16-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
ec0214ee-1ccc-41d2-beee-a0781c9994ee,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:36,16/08/2023 17:37,16-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2fe97bf0-400e-421d-98c5-349a5f61b0ec,Inbound,Returns,Fraudulent User,Good experience ,,,16/08/2023 18:49,16/08/2023 18:51,16-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
16afb022-3056-4851-bc42-32b2c33b14cb,Inbound,Order Related,Invoice request,,,,16/08/2023 18:59,16/08/2023 21:51,16-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cd94667c-c2b6-494e-a3de-4c297411ecab,Inbound,Returns,Wrong,Please any customer service call please try Telugu lagenge ,,,16/08/2023 21:48,16/08/2023 21:53,16-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
4c6b86a3-fe2f-481c-ae91-adb0aadcfa7e,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 21:50,16/08/2023 22:03,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
58a17364-d00d-4bf4-a4ab-03d1c5986850,Inbound,Order Related,Delayed,,5e929438-e644-446d-bb11-91a406b94cf4,09/08/2023 18:24,16/08/2023 13:11,16/08/2023 13:11,16-Aug-23,GORAKHPUR,LifeStyle,1599,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
7ba90b96-3cb0-48d9-9e84-50e82bb9f03e,Inbound,Order Related,Delayed,,53bb981e-4ef1-4746-9cd1-a461ace41534,11/08/2023 01:44,15/08/2023 10:31,16/08/2023 09:49,16-Aug-23,PANVEL,Electronics,1499,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
430c7e95-3d2f-4cd1-a124-33ce019d0f84,Inbound,Returns,Return request,Thanks Shopzilla,ff97a53f-2ef6-436c-ac0f-33ecf8d71ac3,04/08/2023 08:44,16/08/2023 15:59,16/08/2023 16:00,16-Aug-23,NEW DELHI,Electronics,1299,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
a864837a-74e3-462e-ba39-9650f337b55d,Inbound,Returns,Reverse Pickup Enquiry,,4769828d-ab50-4f0b-acad-388449448576,06/08/2023 10:40,16/08/2023 11:55,16/08/2023 11:59,16-Aug-23,UDAIPUR,Books & General merchandise,2596,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
e61c6aea-b9ef-42e3-b6bf-3acda28efb8e,Inbound,Returns,Fraudulent User,,,,15/08/2023 07:59,16/08/2023 07:20,16-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
6ccc1a09-f09e-4f9a-905a-02af76a474f7,Inbound,Order Related,Priority delivery,,,,16/08/2023 09:17,16/08/2023 09:18,16-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e0e5b9a6-7c03-4465-9de3-a28d286fd8ed,Inbound,Order Related,Delayed,Good,,,16/08/2023 11:41,16/08/2023 11:43,16-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
1cbdee61-7d46-4d26-9984-4b649f94f121,Outcall,Payments related,Wallet related,,,,16/08/2023 12:19,16/08/2023 12:22,16-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
3971f18c-6911-407c-8939-c6ab0404e1ec,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:20,16/08/2023 12:23,16-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
138cf8d7-1cf8-4e9d-940c-5591e9c617bb,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:04,16/08/2023 19:04,16-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
90b52dde-9ca0-4e8a-83c2-14d5b7ae3d17,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:40,16/08/2023 12:42,16-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
15773277-5961-496f-80cf-2fefe0995415,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:03,16/08/2023 16:21,16-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,4
843e90dd-b358-4bc3-be03-7b09954abe02,Inbound,Order Related,Delayed,,ee571e40-16f7-4039-b744-65f6f6337520,09/08/2023 01:14,16/08/2023 18:02,16/08/2023 18:41,16-Aug-23,PUNE,Mobile,49999,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
800727ec-2c7d-4696-8e67-482dded35d35,Inbound,Order Related,Delayed,9/08/2023 order not deliver     hai batay,0390c7fd-39c2-4d95-ae6b-cb947394e70c,09/08/2023 11:55,16/08/2023 11:07,16/08/2023 11:12,16-Aug-23,GURGAON,Books & General merchandise,181,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
34582d64-5dfd-455b-85f5-eee6f74609b1,Outcall,Returns,Reverse Pickup Enquiry,,4a6cff5b-75aa-4345-bb80-b4f6d6a85e99,08/08/2023 22:14,14/08/2023 16:13,16/08/2023 13:47,16-Aug-23,GOALPARA,LifeStyle,499,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,3
45b121b2-a6da-4d75-8875-b910ea4954e9,Inbound,Cancellation,Not Needed,Good,,,16/08/2023 10:38,16/08/2023 10:40,16-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ab26e7fa-20d2-40f6-b5b9-15031ed18be4,Inbound,Returns,Return request,Coustomer care is very polite and helpful thank you Shopzilla ,,,16/08/2023 13:01,16/08/2023 13:02,16-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d33e5e98-e41a-4a54-b6c6-c6d0342a9d58,Outcall,Returns,Reverse Pickup Enquiry,Good communication team,,,16/08/2023 14:53,16/08/2023 14:56,16-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
9335beae-f5e6-4e23-a849-770f1352d66c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:24,16/08/2023 15:26,16-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
d6ec653a-789e-4edc-bb1d-0826b268018d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:54,16/08/2023 15:57,16-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
d60cd15c-bfaf-44b0-b25c-18efb8957443,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:42,16/08/2023 18:38,16-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
cb661ce2-564a-4a2d-bb0a-5ee65375bdef,Inbound,Returns,Return request,,,,16/08/2023 18:54,16/08/2023 19:01,16-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
637fa0dd-3d48-4d38-8e0f-2ed44b653795,Inbound,Order Related,Customer Requested Modifications,Thank you ??,,,16/08/2023 21:13,16/08/2023 21:18,16-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
d2d447c3-3b8c-42b0-82e4-9a1b6eece2c9,Inbound,Order Related,Installation/demo,,,,16/08/2023 22:32,16/08/2023 22:45,16-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
868af240-bce7-4a07-a2bb-a065e9b305e5,Inbound,Order Related,Order status enquiry,Delivery process very bad n poor ,2ec3a609-ccd2-46e0-83fa-df20fb411360,12/08/2023 23:00,16/08/2023 10:07,16/08/2023 10:09,16-Aug-23,HARSUD,Books & General merchandise,7990,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
180caafa-255e-4305-8b5f-247ae7d2fc4c,Inbound,Returns,Reverse Pickup Enquiry,,affd1f13-fe39-4fc9-9aad-977679d85ace,09/08/2023 13:09,14/08/2023 15:22,16/08/2023 12:00,16-Aug-23,GURGAON,LifeStyle,393,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,2
40ef6199-cb51-46da-977e-d8559475db78,Inbound,Returns,Fraudulent User,Good service ,,,15/08/2023 11:13,16/08/2023 12:13,16-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
f748aa3e-3cf0-4719-ba1e-bfd6a32f87ad,Inbound,Order Related,Delayed,,,,15/08/2023 19:14,16/08/2023 13:43,16-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,3
35773d06-1d9b-435d-8584-9d262eac29ec,Inbound,Returns,Missing,Ghatiya company bad company ,,,16/08/2023 10:55,16/08/2023 10:57,16-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
4ac4fc41-eace-472c-b3c2-3950719efc93,Inbound,Refund Related,Refund Related Issues,Very Good ,,,16/08/2023 11:51,16/08/2023 11:53,16-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
17c4de25-8b79-45c7-810d-19bd565f119f,Inbound,Returns,Fraudulent User,,,,16/08/2023 12:27,16/08/2023 12:42,16-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
13fdd0e7-a83f-4876-9b08-1eadc386ac41,Outcall,Cancellation,Not Needed,Cancel ok,,,16/08/2023 14:29,16/08/2023 14:44,16-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
dfd6d2b3-c418-4fc1-9f00-677f33f18123,Outcall,Cancellation,Return cancellation,,,,16/08/2023 14:32,16/08/2023 14:35,16-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
cb3c912e-f997-4f76-b4dc-18ea54e6ae2d,Outcall,Cancellation,Return cancellation,,,,16/08/2023 14:35,16/08/2023 15:18,16-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
5f510e83-1ab2-4e83-ae27-6975e0cf9236,Inbound,Returns,Service Centres Related,,,,16/08/2023 16:53,16/08/2023 17:00,16-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
33da24e3-d0b2-40a8-882c-1a3324699aa5,Inbound,Returns,Reverse Pickup Enquiry,Very very bad ,,,16/08/2023 15:23,16/08/2023 16:23,16-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
15d08616-8e0e-47e4-9850-f0c791f479b2,Inbound,Returns,Missing,,69a9c2c6-6305-439f-8e51-074feb1bf6cf,07/08/2023 23:41,12/08/2023 18:27,16/08/2023 12:33,16-Aug-23,TANDA,Books & General merchandise,159,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
50f6a5d4-ddcd-4af5-b7ed-29e2e5a0330f,Inbound,Returns,Fraudulent User,Happy,81a9da03-75aa-4940-8558-5eb947d6315c,13/08/2023 10:06,15/08/2023 14:07,16/08/2023 14:21,16-Aug-23,GORAKHPUR,Electronics,1499,,William Morris,Ethan Tan,John Smith,>90,Morning,5
d4712350-766a-4542-b754-f0813045d1ab,Inbound,Order Related,Delayed,,,,15/08/2023 12:52,16/08/2023 14:04,16-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
ac339954-7753-4011-b715-1c7b90fee6df,Inbound,Returns,Wrong,Thanks ,,,16/08/2023 13:49,16/08/2023 13:55,16-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
7ad3af86-a65a-4253-b630-2ae07c613098,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 10:22,16/08/2023 14:06,16-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
cef11eca-a7ca-4b9e-a1da-f6019df80db3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:01,16/08/2023 10:05,16-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
deb5bfb3-8a61-49be-8903-69aae6388879,Outcall,Returns,Service Centres Related,,,,16/08/2023 10:34,16/08/2023 13:32,16-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
30018c81-9e9e-479b-8d55-e4c86d6cb6f1,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:33,16/08/2023 13:35,16-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
ed1df1e3-c9f1-4661-9d1b-916a6eef4dcb,Inbound,Cancellation,Not Needed,Thanks for resolve my issue. ,,,16/08/2023 16:29,16/08/2023 16:35,16-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7cd5dd79-a1a4-4c67-b91e-c2ad85cc4f03,Inbound,Returns,Return request,,,,16/08/2023 21:22,16/08/2023 21:38,16-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
7974811a-c641-48ac-ac36-26174fc82ec7,Inbound,Order Related,Priority delivery,,a18cc629-feea-4868-a54a-25b178cc0d7b,05/08/2023 15:21,16/08/2023 07:25,16/08/2023 07:27,16-Aug-23,MUMBAI,Books & General merchandise,4650,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
b87e85a9-935f-4827-92c6-09ecd3ceb783,Inbound,Order Related,Delayed,,,,16/08/2023 10:19,16/08/2023 10:20,16-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a3579442-f0e8-4ae4-b0d8-4e47d5414a88,Inbound,Returns,Missing,,,,16/08/2023 17:24,16/08/2023 17:27,16-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
c2a994d6-dd06-4d24-906a-5a61ef4259fd,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 12:31,16/08/2023 12:32,16-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
4c64df89-019d-4bce-b8bf-eb68a7a0e977,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:28,16/08/2023 16:32,16-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
8d187600-8576-4daa-a2b9-20c16e2f333d,Inbound,Returns,Reverse Pickup Enquiry,All is well,,,16/08/2023 16:01,16/08/2023 16:02,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f6801ff5-77c7-4d32-b05d-fdd2fe6aaa6a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:07,16/08/2023 16:09,16-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d160d76e-bc8c-4e71-9f70-b0c37653b535,Inbound,Returns,Reverse Pickup Enquiry,Good nature and sole problem,,,16/08/2023 16:49,16/08/2023 16:51,16-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
519c128e-4346-451f-aa49-6d13d65dfa5b,Inbound,Returns,Fraudulent User,Please add not delivered ,,,16/08/2023 19:46,16/08/2023 20:06,16-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
a46180e3-a4b7-4bdf-8f2a-c95bb6266dbc,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 22:37,16/08/2023 22:48,16-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
7720c398-701f-4c9c-a8d7-d3299a0ab756,Inbound,Refund Related,Refund Enquiry,Good person keep maintain.......,,,16/08/2023 06:50,16/08/2023 06:52,16-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
913d6dc5-bb49-4f32-821c-7b4be9b682c8,Inbound,Returns,Return request,,,,16/08/2023 08:55,16/08/2023 15:26,16-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
72848273-98a8-45fb-9b35-8db9cbe7675c,Inbound,Order Related,Order status enquiry,thnx,,,16/08/2023 10:01,16/08/2023 10:02,16-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
9faea28e-a7fa-4dd8-bf7c-e6fc68148d46,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:06,16/08/2023 10:07,16-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
f8f759a2-c228-41ba-8474-5203d3f547be,Outcall,Returns,Fraudulent User,,,,16/08/2023 13:08,16/08/2023 13:09,16-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
2db15214-f882-49a2-a16e-70023791c00d,Outcall,Order Related,Order status enquiry,,,,16/08/2023 19:46,16/08/2023 19:52,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
ef246a14-e516-4a88-8b25-fb74fe1d1f6a,Email,Order Related,Invoice request,,,,16/08/2023 13:23,16/08/2023 13:25,16-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
432570cb-ce08-4a96-bb7c-169ec780c1e9,Inbound,Returns,Service Centres Related,,,,16/08/2023 13:35,16/08/2023 13:44,16-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
963b6ebd-a8d2-473c-af2b-805eb5b01af9,Email,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:31,16/08/2023 22:40,16-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,3
f15fbf76-4120-437c-b2d3-e87de04d189d,Inbound,Feedback,UnProfessional Behaviour,,9d9f0654-c6b6-4a76-9ca4-f6c78d3776a2,05/08/2023 15:47,16/08/2023 19:38,16/08/2023 19:46,16-Aug-23,HYDERABAD,LifeStyle,419,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
d34fcf50-c905-4f76-bd39-da6a55bede4b,Inbound,Shopzilla Related,Shopzila Premium Related,The voice was echoing.. kindly take care of that.Otherwise the customer care executive was good in understanding and resolving the issue ,,,16/08/2023 11:48,16/08/2023 11:51,16-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,4
50917d55-9c20-4137-a7b4-da2ee3536936,Inbound,Returns,Service Centres Related,,,,15/08/2023 10:33,16/08/2023 07:29,16-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
64c2f079-e6dc-4129-9e2b-0ab0f741b77d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:59,16/08/2023 20:04,16-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c0f68669-ec93-4655-86ca-57b6e6d4fdc8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:52,16/08/2023 04:20,16-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
0981f324-2cb4-4150-9a2a-30b1b958f010,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:07,16/08/2023 08:29,16-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,2
20d53567-919e-42f7-a3bf-875a7a9f6d1b,Inbound,Returns,Return request,,,,16/08/2023 08:29,16/08/2023 08:35,16-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
28755ba1-f7c7-4836-9f50-3e7935da7814,Inbound,Returns,Fraudulent User,,,,16/08/2023 11:14,16/08/2023 11:15,16-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
a9c0fb3c-48ca-401d-8f22-a3d776b6235e,Inbound,Returns,Reverse Pickup Enquiry,Thank you for solved my problem ,,,16/08/2023 11:53,16/08/2023 15:04,16-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
318b20ef-612f-4327-8f71-e283049bffe6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:20,16/08/2023 12:20,16-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
440dfe68-27df-4c2b-9a6a-2f91d703f94e,Inbound,Returns,Service Centres Related,,,,16/08/2023 15:46,16/08/2023 19:26,16-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
824a5030-d4d6-4fce-aca9-bd84460b6d0b,Inbound,Order Related,Delayed,,,,16/08/2023 17:39,16/08/2023 17:41,16-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
11a51538-fd2f-4807-b67d-4e103492a343,Inbound,Order Related,Delayed,,,,16/08/2023 18:16,16/08/2023 21:53,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
664240cb-855e-4a8d-9f81-7d261d4bfeb6,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 18:59,16/08/2023 19:12,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
467b679e-355a-455c-8a6c-16b8c10bdd71,Inbound,Returns,Return request,Customer support mam is very good to support ,,,16/08/2023 21:09,16/08/2023 21:39,16-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
badd880e-a486-40ad-8f7c-b960bd127620,Inbound,Order Related,Delayed,My problem not solved ,,,16/08/2023 23:36,16/08/2023 23:40,16-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
64e65a77-a5c6-4dcf-955b-8dceaac0dc8b,Inbound,Feedback,UnProfessional Behaviour,,6b424ea1-6319-4087-b45a-8d33e0cb4508,27/07/2023 14:00,16/08/2023 08:24,16/08/2023 08:27,16-Aug-23,SANASWADI,LifeStyle,399,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4a358e38-5732-40d6-8a62-c27b0ea9953c,Inbound,Order Related,Delayed,,3ac259a7-0329-43a2-a54a-0a4f100df8b2,06/08/2023 18:49,16/08/2023 18:57,16/08/2023 19:01,16-Aug-23,PUNE,Books & General merchandise,8499,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
a69ec44d-d1ff-4ee4-8973-d26424bf8a34,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 18:45,16/08/2023 07:50,16-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
0c520695-e71c-4a56-bb08-720b735d0a60,Inbound,Product Queries,Product Specific Information,,,,15/08/2023 19:05,16/08/2023 23:58,16-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
381a283c-b041-4bfa-b8f6-32ddd3605a5f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:53,16/08/2023 10:54,16-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7a33bcba-e77e-43bc-b2e2-6567c22d4458,Inbound,Order Related,Invoice request,,,,16/08/2023 12:24,16/08/2023 12:40,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
760a9957-20d0-40d4-b546-06bfcf7ae6f3,Inbound,Returns,Fraudulent User,,,,16/08/2023 21:04,16/08/2023 21:10,16-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
e4e1fed0-ee37-4004-8b89-c456f972cd60,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:28,16/08/2023 22:35,16-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
9fe510d5-b70a-4c36-becf-228d7de2b794,Inbound,Order Related,Delayed,Yes ,a180a49a-4f51-4ac0-91e2-2be59a724d26,04/08/2023 17:27,16/08/2023 09:18,16/08/2023 09:22,16-Aug-23,PATAN,Books & General merchandise,261,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
2a5528ed-86ad-4519-bce8-5b28733736b0,Outcall,Returns,Return request,,e89343a4-ad56-429f-89e0-dd6ad29d8cdf,03/08/2023 03:10,16/08/2023 15:50,16/08/2023 15:52,16-Aug-23,JHARSUGUDA,Electronics,999,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
5b760136-fef2-4f44-94ad-db120685266b,Inbound,Order Related,Delayed,,bd564eb8-e772-4ecb-841a-2952aaad1d5e,06/08/2023 20:14,16/08/2023 21:10,16/08/2023 21:59,16-Aug-23,PALAKKAD,Books & General merchandise,299,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d76c90f0-a549-4389-a44f-0ea931fca92c,Inbound,Order Related,Delayed,,57b7ec88-07a6-47ab-8095-dffc71638b12,13/08/2023 05:17,14/08/2023 10:24,16/08/2023 06:50,16-Aug-23,MUMBAI,Electronics,1099,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
b8408e4b-7012-4394-9944-54dcde12a51f,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 08:04,16/08/2023 02:17,16-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
9493ad19-1697-4677-a597-7f21c1f0c9d6,Inbound,Returns,Return request,,,,15/08/2023 20:14,16/08/2023 01:25,16-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
71e07732-7f8e-4a07-9c7d-22b993c2f7b7,Inbound,Refund Related,Refund Enquiry,Very well????,,,16/08/2023 00:24,16/08/2023 00:26,16-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
2e4be254-03e5-4f69-a9de-e012ce7fc502,Inbound,Product Queries,Product Specific Information,Give me my refund please,,,16/08/2023 10:29,16/08/2023 15:22,16-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
98283018-ddc3-4436-acd5-13fe3570fda6,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 11:13,16/08/2023 11:16,16-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,4
ffbe6999-6f80-4325-a51d-81036ec00fe0,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:44,16/08/2023 11:46,16-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
dc3d2b14-7f69-480a-91f2-2b0d55d68d01,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 11:53,16/08/2023 13:34,16-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
b2f5c6fd-29a8-42ef-8db8-2e1d30c33796,Inbound,Returns,Return request,All good,,,16/08/2023 16:55,16/08/2023 16:57,16-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
153469e9-6653-4ea8-aa34-e25989fd331a,Inbound,Returns,Return request,,,,16/08/2023 14:41,16/08/2023 15:03,16-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
01500127-380b-4bfd-9aff-84f9a3f8a05c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:57,16/08/2023 15:04,16-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
f70c25c9-6be2-40d6-b064-2dbaaa0a0c2b,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,16/08/2023 16:21,16/08/2023 16:23,16-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9f4bd560-77f6-4fa3-87d4-485cf70897f3,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:09,16/08/2023 20:54,16-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
e060bf62-5cfc-4243-ad67-cda70a9e15a9,Outcall,Returns,Return request,,ee0783e8-5f42-45a6-8c61-4de809533b5e,11/08/2023 22:22,16/08/2023 13:46,16/08/2023 13:50,16-Aug-23,NALLASOPARA,Electronics,649,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
d142edb5-6440-404e-813d-16fae681ab6f,Inbound,Returns,Wrong,I am very happy ,599c1105-30dd-4779-b345-7cfb7aa3233c,05/08/2023 15:01,16/08/2023 14:39,16/08/2023 14:40,16-Aug-23,NEW DELHI,Electronics,999,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
1d2e49a6-cb16-4e21-b4cd-cd1a3713167f,Inbound,Order Related,Delayed,,1d42b3cc-2f2c-4399-bec9-cb2cc04c004f,05/08/2023 18:20,14/08/2023 18:24,16/08/2023 17:55,16-Aug-23,ABU ROAD,Books & General merchandise,247,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,3
8bdb7352-a302-4672-826a-0445234f7bfa,Inbound,Order Related,Installation/demo,,,,16/08/2023 09:00,16/08/2023 09:03,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
b46bb184-2de7-4a35-8359-0312ed584a2c,Inbound,Order Related,Delayed,,,,16/08/2023 09:22,16/08/2023 09:25,16-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
9cb0fc60-2c54-4426-adef-6eff6a7cd8b4,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 10:11,16/08/2023 10:12,16-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2f337112-bc11-40ca-8bbf-4a2065bacbf0,Inbound,Returns,Missing,Sweet and supportive,,,16/08/2023 10:19,16/08/2023 10:21,16-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
f6b843e5-6676-43a4-8d75-a8b4003a95d9,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:41,16/08/2023 14:01,16-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
97053213-7651-4bb1-b5a1-5203f041ea77,Inbound,Returns,Fraudulent User,"Awesome!, excellent job!",,,16/08/2023 15:33,16/08/2023 15:35,16-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
9e60e95b-f50b-4788-b5f9-18e88800179a,Inbound,Cancellation,Not Needed,,,,16/08/2023 16:15,16/08/2023 16:26,16-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
215f681f-c394-4723-aa5e-a9904aa3e1bc,Inbound,Payments related,Online Payment Issues,Good communication skills I'm very happy for customer support executive. Very good communication skills and humble person.,,,16/08/2023 20:31,16/08/2023 20:52,16-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
205d2117-e8ea-4bd8-8955-00917fd675e2,Inbound,Order Related,Delayed,,4090a639-7bde-45e0-8381-8e817a9d5dfa,13/08/2023 14:53,16/08/2023 15:36,16/08/2023 15:38,16-Aug-23,NALBARI,Home,198,,John Jones,Aiden Patel,John Smith,>90,Morning,5
78bb367a-ced8-4cef-8b2d-212d79d5516e,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 00:12,16/08/2023 05:50,16-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
0bf2bc4f-34d9-4a21-9b63-15c7e260c2fc,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:54,16/08/2023 08:58,16-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
66e5659c-ea42-4408-a6d9-78291a67f295,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:03,16/08/2023 15:31,16-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
83c0fbca-43f0-4700-8dd2-fdb14ac8d72b,Inbound,Returns,Service Centres Related,Poor service ,,,16/08/2023 10:02,16/08/2023 10:26,16-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
d767b007-08de-41fb-824e-e79222f23c45,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:23,16/08/2023 11:28,16-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
de4298cc-525d-4298-9606-c22b1f80ddc4,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,16/08/2023 11:26,16/08/2023 13:00,16-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
5f3c09c5-933e-4edf-9a08-e148114cc41c,Inbound,Returns,Reverse Pickup Enquiry,Nice gyes,,,16/08/2023 12:24,16/08/2023 12:25,16-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
c23de154-764d-4041-a95e-de2ee8e141fa,Inbound,Order Related,Invoice request,,,,16/08/2023 13:09,16/08/2023 13:13,16-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
95eaf1e9-408e-4119-abc4-637907826c4a,Inbound,Shopzilla Related,Signup Issues,,,,16/08/2023 15:48,16/08/2023 16:11,16-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3f892886-bce4-48e3-a725-bdb0b9b08378,Inbound,Returns,Reverse Pickup Enquiry,Worst product recieved ,,,16/08/2023 16:19,16/08/2023 16:27,16-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
357761c5-ae39-4521-8aa1-af86a841c114,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:14,16/08/2023 17:16,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
d02a5bbf-04a5-47e9-ba9a-96644f897ad2,Inbound,Returns,Missing,,,,16/08/2023 22:19,16/08/2023 23:55,16-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
b8986fc3-8337-4a1c-9c0f-e5717e7f732a,Inbound,Order Related,Order status enquiry,  site,a5eea9a1-a95f-4081-9e1a-ae5dbdf357c4,08/08/2023 12:58,16/08/2023 20:51,16/08/2023 20:52,16-Aug-23,HYDERABAD,LifeStyle,484,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
c82bdf71-62d3-47bc-8dc1-d605cd89a20b,Inbound,Returns,Reverse Pickup Enquiry,No need,0e4b76a5-7173-4f0f-98be-fecac88159c2,28/07/2023 19:35,16/08/2023 16:27,16/08/2023 16:29,16-Aug-23,JALGAON,LifeStyle,499,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
25cf39bf-4f6a-4bac-8ca6-19392c9e166a,Inbound,Payments related,Payment related Queries,Ritten,9eb17ab9-cac9-488b-97da-adc62426fa12,09/08/2023 17:36,14/08/2023 16:39,16/08/2023 18:30,16-Aug-23,KARAULI,Books & General merchandise,999,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,1
d33fab29-472c-41d8-994d-4d8218bcf113,Inbound,Returns,Fraudulent User,,,,16/08/2023 12:33,16/08/2023 12:39,16-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
1937b001-646b-4448-931f-0a0d84d4fde4,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 20:10,16/08/2023 10:38,16-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
6368915b-813c-4ec2-9312-0158476856e3,Inbound,Order Related,Installation/demo,Technician not professional use one app and say issue resolved ,,,16/08/2023 07:19,16/08/2023 07:20,16-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
fb38af79-ffaa-4026-a1b5-22f831662725,Inbound,Returns,Return request,,,,16/08/2023 11:49,16/08/2023 11:55,16-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
01e12f39-4cc4-4a7e-ad23-5321eb4c2ea2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:06,16/08/2023 12:06,16-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
1d1649c3-9276-4e65-9d82-0c0064b94d55,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:23,16/08/2023 14:01,16-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
248258b0-2a0b-4d54-ac65-e3d87a07ebe8,Inbound,Returns,Technician Visit,,,,16/08/2023 14:41,16/08/2023 14:43,16-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
54222e82-a9f3-4381-a79f-f2ea8b4fa5ec,Inbound,Feedback,UnProfessional Behaviour,Helpful person ,,,16/08/2023 15:24,16/08/2023 15:26,16-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
fb49d9e6-c406-422d-9518-5ab9364cebd7,Inbound,Returns,Reverse Pickup Enquiry,Fake order delivered I can not advice to buy any product this site ,,,16/08/2023 16:45,16/08/2023 18:16,16-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
8529daef-c91f-4af9-bb0c-e66363f13cbe,Inbound,Order Related,Order status enquiry,,,,16/08/2023 20:47,16/08/2023 20:49,16-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,1
883b3c91-9d92-4f53-a5b7-faae5bf86b39,Outcall,Returns,Return request,,,,16/08/2023 21:36,16/08/2023 21:47,16-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
2c5f9485-e4f4-4a36-9d1b-1424eaaae774,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:05,16/08/2023 20:07,16-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
dcb01aef-6216-41e0-a515-7a5004324966,Inbound,Order Related,Delayed,,bc7e414e-0000-404d-8d7c-1924af5b5a46,05/08/2023 20:30,16/08/2023 09:48,16/08/2023 09:49,16-Aug-23,YAMUNANAGAR,Books & General merchandise,119,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
de232945-9c29-47f4-b3d5-17e42a27389e,Inbound,Returns,Return request,It was very nice to talk to   he helped me a lot got a lot of information I got a product for refund replacement good information I hope to get information from him his behavior is good,e7769427-3398-4081-aecb-24c772d3e4eb,13/08/2023 05:39,16/08/2023 14:57,16/08/2023 16:59,16-Aug-23,NEW DELHI,Electronics,3099,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1631f07e-7d81-40f4-8183-cd533dee1871,Inbound,Order Related,Seller Cancelled Order,"Delivery service very bad, auto cancelled my orders please improve this",,,15/08/2023 13:58,16/08/2023 17:18,16-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
8031e90d-f416-4793-a232-7980ae04e921,Inbound,Refund Related,Refund Enquiry,Good,,,16/08/2023 06:45,16/08/2023 06:49,16-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
b99c2034-c71d-4321-ae5a-f8979ea2b19f,Inbound,Returns,Exchange / Replacement,Issue not resolved yet,,,16/08/2023 00:27,16/08/2023 00:32,16-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,3
7f5a8247-a60c-4383-bbdc-68269f4351de,Inbound,Returns,Return request,,,,16/08/2023 08:22,16/08/2023 09:20,16-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
0c33960b-2078-4e95-bbdc-c9eba55fcc9b,Email,Returns,Service Centres Related,Good job,,,16/08/2023 14:57,16/08/2023 15:02,16-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
bec8b726-5061-4252-ab66-b772942a446f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:45,16/08/2023 13:33,16-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
5fe4876f-15d3-43f2-835c-01bc00e04942,Email,Refund Related,Refund Related Issues,Ishu fast solve.,,,16/08/2023 17:59,16/08/2023 17:59,16-Aug-23,,,,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,4
e2217965-dd94-4427-b8d0-67cfe4926059,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:44,16/08/2023 23:01,16-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,4
1921bf75-f071-418b-bced-a5052dd71451,Inbound,Returns,Return request,good,35e9d39e-3747-4122-8309-1fcd42b3a370,07/08/2023 10:35,16/08/2023 14:53,16/08/2023 14:59,16-Aug-23,VASAI,Electronics,999,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
38d22212-0690-4407-b54a-439cf4786350,Outcall,Order Related,Order status enquiry,,22658958-970b-4989-a84b-60f0001ab9c8,10/08/2023 23:47,16/08/2023 16:51,16/08/2023 17:13,16-Aug-23,ISLAMPUR,Electronics,1399,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
e219ca48-8174-4fe0-9f97-df47cdd668f0,Inbound,Order Related,Delayed,,,,16/08/2023 15:00,16/08/2023 15:02,16-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
cbc629ec-662c-4475-81fd-ee40ca6d9145,Inbound,Returns,Return request,,,,16/08/2023 09:13,16/08/2023 09:24,16-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
acfd0355-5e72-4cda-b08f-931bbe5a6e08,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:50,16/08/2023 08:51,16-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
b773deea-d987-4e2a-ab85-f7159db46cc4,Outcall,Order Related,Seller Cancelled Order,"Very bad service, Shopzilla logistic Intentionally lost my order, it will be expensive doing this to me.wait and watch",,,16/08/2023 10:35,16/08/2023 12:06,16-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
41920e33-009c-4d92-8434-7c26c8fbd0ac,Outcall,Returns,Missing,Keep up the good work ,,,16/08/2023 13:20,16/08/2023 13:24,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
436cd32e-61fe-4399-bd34-918d1cc2accc,Inbound,Returns,Fraudulent User,Very helpful and solve discussion... Thank you,,,16/08/2023 14:59,16/08/2023 17:03,16-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
d8d52bd1-c8c8-450e-9f5e-2659798c926e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:53,16/08/2023 17:56,16-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,3
b7005f4d-d2f0-4d37-9f2e-426edffc5e88,Inbound,Returns,Reverse Pickup Enquiry,Wanted a redial from executive side as there was interruption in between the call,,,16/08/2023 18:48,16/08/2023 18:54,16-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
88c1e235-4e0f-43cf-953f-75fefc40340b,Inbound,Returns,Service Centres Related,,,,16/08/2023 18:56,16/08/2023 18:57,16-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
94adb466-e0b5-4fda-863c-0b2c1f97e2ba,Inbound,Order Related,Invoice request,,,,16/08/2023 20:15,16/08/2023 23:23,16-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,3
857e79ad-7ac8-4f5c-9ced-da26f021249e,Inbound,Order Related,Delayed,,320b9348-2477-467c-91b9-403f753e8a33,07/08/2023 11:32,16/08/2023 20:10,16/08/2023 20:13,16-Aug-23,BADGAM,LifeStyle,183,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d4b9fe18-1454-4805-9b14-56e472a05e8b,Inbound,Returns,Return request,,,,15/08/2023 23:54,16/08/2023 00:20,16-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
76e93d6d-6067-4be7-8390-a1e01306d60a,Inbound,Shopzilla Related,Shopzila Premium Related,,,,16/08/2023 11:34,16/08/2023 11:49,16-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e0fd3921-481a-46fb-9d4a-83ef4076b667,Inbound,Cancellation,Not Needed,,,,16/08/2023 16:08,16/08/2023 16:10,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
01f56b53-65f2-475e-a329-c3b44005dc67,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:41,16/08/2023 15:41,16-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
5eed3687-975a-43b3-8001-a5229a6f7282,Inbound,Returns,Wrong,Please make sure the right product are shipped and delivered ,,,16/08/2023 16:24,16/08/2023 17:35,16-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
af271d77-c02a-4a1b-acb0-8d42dc913955,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 17:20,16/08/2023 17:22,16-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
27f803b9-d90d-4fa8-b60b-a949640beb7f,Inbound,Returns,Reverse Pickup Enquiry,Best caller I ever seen in Shopzilla ,,,16/08/2023 18:48,16/08/2023 18:51,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
bc9c7341-bd53-42f1-ba70-c9a10f991e87,Inbound,Returns,Return request,,621b8e6f-01df-4ea7-9203-67dabc492feb,12/08/2023 00:40,16/08/2023 20:25,16/08/2023 20:30,16-Aug-23,NEW DELHI,Electronics,999,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
60e18dce-0f23-4032-8e6a-78301fc59fde,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:20,16/08/2023 10:47,16-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
9f1c7a47-89b6-49e7-944b-eae7916496b3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:12,16/08/2023 08:52,16-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
0dd62163-8132-45e2-9022-91eb4eceec64,Inbound,Cancellation,Not Needed,Nisse,,,16/08/2023 09:10,16/08/2023 09:18,16-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
c880c83d-ba3a-47d1-a59d-26578b961e8f,Inbound,Returns,Fraudulent User,good,,,16/08/2023 10:00,16/08/2023 10:01,16-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
e1a8f2e8-6ee2-4596-8dc5-3f97e9b96d5c,Outcall,Order Related,Delayed,,,,16/08/2023 19:34,16/08/2023 21:15,16-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
2e8c7ebd-8826-483b-8137-780b0d00dd66,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:24,16/08/2023 22:42,16-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
b7045350-e3aa-4644-bc24-13729ecfac95,Inbound,Order Related,Delayed,,7c983c5c-de82-4ff1-969b-91354d732c31,10/08/2023 23:03,16/08/2023 20:47,16/08/2023 20:50,16-Aug-23,JHANJHARPUR,LifeStyle,697,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
325bfaf8-4a75-465f-9ce8-c8ce632eba4f,Inbound,Returns,Reverse Pickup Enquiry,good supporting ,3f0dcc15-2e19-42d7-8e5c-8f0525a997e7,23/07/2023 11:04,16/08/2023 11:41,16/08/2023 11:43,16-Aug-23,DIPHU,LifeStyle,569,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
42d90e18-ef34-4e5f-8938-558fe309751a,Inbound,Returns,Reverse Pickup Enquiry,If someone rising return request then customer care should be contact that person..and resolve his issue from customer care end....,55b31081-add5-469d-8928-8c9f69ed0120,06/08/2023 08:08,16/08/2023 15:13,16/08/2023 15:19,16-Aug-23,SEHORE,Electronics,1199,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
ce5cc294-bf10-4fb1-8faf-4ed02010d2c9,Inbound,Order Related,Delayed,,7ab6014a-c9a3-40ba-80e5-fc809ca88d79,07/08/2023 15:36,16/08/2023 16:07,16/08/2023 16:10,16-Aug-23,MUMBAI,LifeStyle,1784,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
3d4f34ab-5fd1-4670-9c05-e2cee9cbd860,Inbound,Product Queries,Product Specific Information,,,,14/08/2023 11:32,16/08/2023 09:55,16-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
38d8f90f-71e2-403e-afa7-26f40bf639f0,Inbound,Order Related,Delayed,,,,16/08/2023 08:47,16/08/2023 08:48,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
db29b8a8-7d76-4963-86ef-16860a1ef205,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:42,16/08/2023 11:19,16-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
0e68ec2c-9142-42f6-8ab2-11306453269b,Inbound,Returns,Fraudulent User,,,,15/08/2023 20:35,16/08/2023 06:33,16-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
509fe9fd-47a1-47be-b0bc-253c7591e452,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 00:13,16/08/2023 00:21,16-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0e8e15cc-b557-473b-abc9-0a77763e5a72,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:12,16/08/2023 12:14,16-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
42ef44e0-5d8d-4ae1-915b-f4d0a89dfaee,Inbound,Product Queries,Product Specific Information,Customer care executive abruptly disconnected call and marked issue resolved by himself. Issue was not resolved at all. Unprofessional ,,,16/08/2023 13:34,16/08/2023 13:40,16-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
56cf3d31-752f-4084-8beb-238c035690a0,Inbound,Order Related,Installation/demo,,,,16/08/2023 13:54,16/08/2023 14:02,16-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
354a0e3d-778d-475f-b6ce-56f60cc9f517,Inbound,Order Related,Order status enquiry,,,,16/08/2023 15:53,16/08/2023 15:53,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
ebf096e5-d6b0-4445-9362-5b05401f18cd,Inbound,Returns,Reverse Pickup Enquiry,very bad experience ,,,16/08/2023 17:20,16/08/2023 18:30,16-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,1
a2d28d02-f337-4071-a611-81f03f0de714,Inbound,Order Related,Installation/demo,,,,16/08/2023 18:13,16/08/2023 18:15,16-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
ba9bccc4-e930-4096-8765-f486978e8458,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk ,,,16/08/2023 18:40,16/08/2023 18:43,16-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
20a82953-697e-4650-b0dd-7264be8dd7ee,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:53,16/08/2023 21:55,16-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
7e83897b-138b-4b81-a154-e4f8fb67130c,Inbound,Refund Related,Refund Enquiry,,69cf41bd-e7cd-4d1a-a880-cd95a552e6f7,08/08/2023 15:42,14/08/2023 16:11,16/08/2023 22:30,16-Aug-23,FATEHPUR,LifeStyle,425,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
aede9418-803b-4e91-9050-b13d019fa863,Inbound,Order Related,Order status enquiry,,2b44e3d0-2524-43b1-beb0-2de19d5032ad,10/08/2023 11:48,16/08/2023 11:56,16/08/2023 11:56,16-Aug-23,SURAT,Electronics,7999,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
c0ca5360-dada-4576-8b01-e6851837e779,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 02:40,16/08/2023 05:11,16-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
0a439614-947c-4db3-a0b5-6acf5e502274,Inbound,Returns,Service Centres Related,,,,16/08/2023 12:48,16/08/2023 13:57,16-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
9132fbb7-667d-4c78-870e-68a3b89fb272,Inbound,Order Related,Delayed,,,,16/08/2023 16:10,16/08/2023 16:16,16-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
8a1dfe82-da46-4e71-9c17-b7a00de058ec,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:27,16/08/2023 11:28,16-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
668a97c3-9955-44df-9b27-42b05e5273e0,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:07,16/08/2023 02:00,16-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
cfc62070-1fe5-4694-b71d-53537e360238,Inbound,Order Related,Order status enquiry,,,,16/08/2023 08:51,16/08/2023 09:09,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
48bf4e38-71f1-46ec-af57-6108c8fd2ac4,Outcall,Returns,Reverse Pickup Enquiry,I wasn't able to return my order.,,,16/08/2023 09:23,16/08/2023 10:11,16-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,2
4383477d-36e6-439d-b43c-f83fead3605f,Inbound,App/website,Issues with Shopzilla App,,,,16/08/2023 14:45,16/08/2023 15:00,16-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
304b9978-3902-47f7-86cd-fa1112c6ddf1,Inbound,Order Related,Invoice request,,,,16/08/2023 15:29,16/08/2023 15:32,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
ca282858-61b6-41a9-bec1-6d1fdf9100c0,Inbound,Returns,Missing,Nice talking with customer care thank you very helpful ,,,16/08/2023 16:23,16/08/2023 16:36,16-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
59ded140-12c7-4e68-92ee-7c9ea95b6564,Inbound,Shopzilla Related,Signup Issues,,,,16/08/2023 17:11,16/08/2023 17:18,16-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
b97798b0-6f5f-4ad7-9f79-baf984793f61,Inbound,Order Related,Delayed,You should have details of delivery persons.,,,16/08/2023 17:14,16/08/2023 17:23,16-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,3
1b11dd1a-e4e3-4b7f-ba43-cfbe2296e7e5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:11,16/08/2023 17:12,16-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
24b89c2b-c9e5-44f2-acd0-6c79ffb29ba8,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 18:29,16/08/2023 22:16,16-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
9fb7885b-eeda-4b42-9654-6dc3d6df867b,Outcall,Returns,Service Centres Related,,,,16/08/2023 20:28,16/08/2023 21:22,16-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
57069709-700c-4ad2-a1f1-35e01fcc59d3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:45,16/08/2023 21:51,16-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
07be8880-cf62-43a8-90b7-f8fe377d596d,Inbound,Returns,Fraudulent User,  ache  ,67a007d0-494d-490a-87be-46fe43401a35,26/07/2023 19:34,16/08/2023 07:32,16/08/2023 07:34,16-Aug-23,JAIPUR,LifeStyle,1260,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
73ed3e31-93c3-4f52-b29a-471be59aa968,Inbound,Returns,Fraudulent User,,a00c450e-8655-4a5b-b5cb-7094201b9082,04/08/2023 11:41,16/08/2023 14:42,16/08/2023 14:43,16-Aug-23,ALLAHABAD,Electronics,1499,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
7bfb1ffe-1ccb-4969-b9c4-1d31e92ec05c,Email,Order Related,Delayed,All good,1c3373b8-9ab2-43fd-a258-34a178829fd8,08/08/2023 21:24,16/08/2023 22:46,16/08/2023 22:47,16-Aug-23,HYDERABAD,Electronics,299,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
fd0908bf-201f-4562-ba54-556a6c6dc3bc,Inbound,Order Related,Delayed,,da84260c-1b01-4de3-9530-016a5a9c76cf,10/08/2023 09:04,14/08/2023 20:50,16/08/2023 13:24,16-Aug-23,CHENNAI,Home Appliences,499,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
0217ba59-cbdb-4922-a023-af07bd24da26,Inbound,Returns,Wrong,,,,16/08/2023 14:06,16/08/2023 14:08,16-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,3
bb64325d-05de-48a2-86ba-3d7845515e88,Inbound,Order Related,Installation/demo,Please refund my noise smartwatch ,,,15/08/2023 13:08,16/08/2023 08:15,16-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
f960f6bf-c1d8-4c3a-b858-42ba8499a017,Inbound,Order Related,Order status enquiry,,,,15/08/2023 17:00,16/08/2023 15:29,16-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
4f039df5-9838-4604-912a-3632e467cd25,Inbound,Order Related,Delayed,,,,15/08/2023 22:20,16/08/2023 08:25,16-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
e841b7a5-bced-45a0-88ca-3ba4ea585de3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:49,16/08/2023 08:49,16-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
55a9cdb3-7da0-44dc-b3b0-75eabafb60f1,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 12:30,16/08/2023 12:32,16-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
2b78c72f-120c-4c3f-9d77-e3decd146d6c,Inbound,Returns,Return request,,,,16/08/2023 15:33,16/08/2023 16:34,16-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
1cc5e450-e5d9-4871-900e-3020f2eea816,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:14,16/08/2023 17:33,16-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
8fb3fb6d-f8fa-4adc-a7df-89f8a382f854,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 20:28,16/08/2023 20:39,16-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
67cc24ee-ae61-41c9-adae-09adb44323f8,Inbound,Order Related,Delayed,,3abbc7bf-6222-4a1f-8c27-5f589d7cfbca,09/08/2023 04:32,16/08/2023 17:37,16/08/2023 18:01,16-Aug-23,VAPI,LifeStyle,899,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,4
60d3c292-5f09-4fca-bca6-773d7cde3693,Inbound,Returns,Missing,Customer complaint executive shall take complaint of all the items ordered and not for only 1 item by discussion with customer.,,,15/08/2023 11:05,16/08/2023 08:43,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,2
0aedf1d9-6bf0-49ef-9639-7fc53f0859f3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:36,16/08/2023 10:38,16-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
08dede2e-3b24-4bee-aea6-79ee71f8604a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:46,16/08/2023 16:50,16-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
c9779d31-004d-4432-8598-a84a0f93f95f,Inbound,Returns,Reverse Pickup Enquiry,Customer executive was so kind and helpful I fully satisfied thankyou so much...,,,16/08/2023 21:49,16/08/2023 22:00,16-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
90f5820e-ecae-4419-80c4-d1bb32891da2,Inbound,Feedback,UnProfessional Behaviour,,d8d6cde8-b6c0-441e-b459-b27349b532c8,14/07/2023 20:05,16/08/2023 17:37,16/08/2023 17:37,16-Aug-23,PUNE,Home,165,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
703cebc6-d9ba-423a-ac65-3ec3d9fb139f,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 15:12,16/08/2023 21:49,16-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,4
53049d3a-0c5d-43c0-9b2a-05220f3c7fb6,Inbound,Returns,Wrong,Very good concern ??,,,16/08/2023 00:54,16/08/2023 00:57,16-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
f5598df2-ceb1-43dc-8200-956dd39341a7,Inbound,Returns,Wrong,,,,16/08/2023 07:07,16/08/2023 07:18,16-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
6b1ac846-ba8e-4661-b7e7-355a3b529757,Inbound,Returns,Reverse Pickup Enquiry,Your customer support cut the phone ,,,16/08/2023 11:49,16/08/2023 11:53,16-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
e155265f-c0d6-482e-a764-ac966d72f5fd,Inbound,Refund Related,Refund Related Issues,Lack of information and knowledge..wasn't able to understand my problem ,,,16/08/2023 13:17,16/08/2023 15:29,16-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,1
d4d3d97a-dac7-4fd6-bba6-26f3401984aa,Outcall,Returns,Reverse Pickup Enquiry,No response ,,,16/08/2023 13:14,16/08/2023 13:23,16-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
8ba16e53-9995-48fb-9a70-559cedf1857e,Inbound,Shopzilla Related,General Enquiry,Ygbhygv,,,16/08/2023 14:40,16/08/2023 14:55,16-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
0bea3a21-ccbb-444d-9e1b-5ebab78ba902,Inbound,Returns,Missing,,,,16/08/2023 15:54,16/08/2023 15:58,16-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
e38529b4-1b58-46c5-922f-49f40660bdbb,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 18:54,16/08/2023 20:34,16-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
e2aebf1b-1251-4102-9b68-982933b100c2,Inbound,Returns,Exchange / Replacement,,28c37a42-414b-451d-a339-ae83f8d5339c,19/07/2023 23:00,16/08/2023 09:42,16/08/2023 10:00,16-Aug-23,CHENNAI,Mobile,29999,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
c995632d-070c-49aa-8ae5-5cacc41ad185,Inbound,Order Related,Delayed,,69ef6820-3834-4f6e-9c3b-05b23c0a423b,06/08/2023 19:11,16/08/2023 06:39,16/08/2023 11:30,16-Aug-23,REASI,Electronics,1399,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
fb934f35-6f2e-4e64-a334-9d0b3803c4d3,Email,Feedback,UnProfessional Behaviour,,9f1bbbeb-b540-4607-9f7d-c3efc5379597,09/07/2023 17:16,15/08/2023 22:40,16/08/2023 08:33,16-Aug-23,SOLAN,LifeStyle,199,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
411fe6e7-754a-4d41-97aa-e3f856b9fe77,Inbound,Returns,Return request,Nice,06e0e40b-2b26-438a-9f9d-674735bafb26,05/08/2023 15:05,12/08/2023 17:40,16/08/2023 17:14,16-Aug-23,SIKAR,Electronics,883,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
3993d39c-5521-4b46-9177-8072e58816b9,Email,Returns,Service Centres Related,,,,16/08/2023 20:42,16/08/2023 20:47,16-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
aae41d80-5d9b-4b09-bab8-70a949efd642,Inbound,Order Related,Installation/demo,,,,16/08/2023 08:29,16/08/2023 08:30,16-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e717296c-3fbc-45de-b3ad-ee773394cd82,Inbound,Returns,Service Centres Related,Good ,,,16/08/2023 09:01,16/08/2023 09:05,16-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
b830ed9c-b752-44e8-a259-a7c4782dba85,Inbound,Returns,Missing,,,,16/08/2023 11:20,16/08/2023 11:23,16-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
da7ad3d8-f8ab-4bb6-a244-e2acaeca32fd,Inbound,Order Related,Installation/demo,,,,16/08/2023 12:58,16/08/2023 13:01,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
6f7e28f3-34cb-40d9-8d87-6cd15a6d6f61,Inbound,Returns,Reverse Pickup Enquiry,No,,,16/08/2023 13:37,16/08/2023 13:51,16-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,5
8f2b5f25-06aa-4668-a53a-a52ab0ef7a03,Inbound,Returns,Wrong,Please don闁肩儤甯￠崺妞ゆ垼妫勬俊绌 send this type of duplicate product ,,,16/08/2023 15:03,16/08/2023 15:07,16-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
8a92abba-d7c3-49e6-9a3b-76052ea469b5,Inbound,Order Related,Delayed,,079a264f-52b4-469c-90a3-7f2f31b6ab2f,02/08/2023 13:39,16/08/2023 14:19,16/08/2023 20:38,16-Aug-23,RANCHI,Home,789,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a7d03972-7396-466a-a56b-578e97daf2a6,Inbound,Refund Related,Refund Enquiry,,c62a3ccf-6d81-443a-8468-b8b0d3e7fec8,07/08/2023 16:16,16/08/2023 19:21,16/08/2023 19:35,16-Aug-23,ALIGARH,Home,920,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
34698162-c47b-4d1e-bad9-26a1941cb028,Inbound,Order Related,Delayed,,faeb2113-938d-470e-b3e5-429cafae945a,08/08/2023 14:59,16/08/2023 16:38,16/08/2023 16:47,16-Aug-23,PUNE,Home,146,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
70329b4d-76bf-4552-a58c-f6f026bc76a7,Inbound,Order Related,Delayed,,60a61e64-136f-4f9e-8505-8c0750c2dca0,06/08/2023 17:08,16/08/2023 16:24,16/08/2023 16:25,16-Aug-23,SUNDERNAGAR,Electronics,428,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
bd520d98-d561-436f-8f47-d2a14acbc68a,Inbound,Returns,Service Centres Related,,,,16/08/2023 14:08,16/08/2023 14:11,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
3bdc2084-dd7c-4e83-87cf-b0f5a4cff502,Inbound,Returns,Return request,,,,16/08/2023 08:48,16/08/2023 08:57,16-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
1637c09f-5141-4045-bd91-cf197351be52,Inbound,Order Related,Priority delivery,Gog,,,16/08/2023 09:04,16/08/2023 09:05,16-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5b051a6e-9efc-418c-8592-8926cca6d3a7,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 10:50,16/08/2023 10:51,16-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
95fcae40-350c-4a2b-9ad9-03541b19ac4f,Inbound,Returns,Reverse Pickup Enquiry,Quality effect ,,,16/08/2023 11:16,16/08/2023 11:21,16-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,3
bba946de-b4c7-4b7e-be91-ea594e7b1448,Inbound,Order Related,Delayed,,,,16/08/2023 11:28,16/08/2023 11:29,16-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
6ac76440-163e-4e63-b7d7-28adc3500394,Inbound,Returns,Fraudulent User,,,,16/08/2023 12:08,16/08/2023 12:22,16-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
22dcde03-c0d4-4308-b15d-db83b5979408,Inbound,Returns,Return request,?? nice,,,16/08/2023 12:14,16/08/2023 12:20,16-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
7aa91ffe-8aa0-4d70-ba9c-fa19cc5503de,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 15:31,16/08/2023 18:45,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
56d72806-9261-4d90-b965-eb4cd8c12ea3,Inbound,Cancellation,Not Needed,,,,16/08/2023 16:09,16/08/2023 16:12,16-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b8512154-d378-4520-85fa-796b76d933ed,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 22:49,16/08/2023 23:08,16-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,4
0b330d8a-76d2-4f10-b582-be0e7a599e90,Inbound,Returns,Reverse Pickup Enquiry,,5ee059da-6a23-44ec-af14-cff7ad67bc91,04/08/2023 18:44,16/08/2023 21:48,16/08/2023 21:49,16-Aug-23,CHALTHAN,Affiliates,174,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
10779fbf-b71f-471c-8cfe-f4e19e8a77b7,Inbound,Cancellation,Not Needed,,37e34550-9a67-4ade-b656-c69c481624f9,12/08/2023 09:30,16/08/2023 17:41,16/08/2023 17:42,16-Aug-23,SIKAR,Electronics,1799,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
56465727-392a-4802-a4a9-c78a026aa564,Inbound,Returns,Service Centres Related,Provide correct information at least ,8af985bb-0095-4258-9c2a-cc49e9abc089,25/06/2023 08:30,14/08/2023 00:58,16/08/2023 08:23,16-Aug-23,LUCKNOW,LifeStyle,2029,,Jason Glover,William Park,John Smith,61-90,Evening,2
9191d058-80f3-4d30-b09f-52f2b4c7e4d8,Inbound,Order Related,Priority delivery,Very bad,ba7a4326-ea4d-42b7-ad56-8e98d98e2765,12/08/2023 19:56,14/08/2023 09:19,16/08/2023 14:49,16-Aug-23,Murshidabad,Mobile,15999,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
1033d054-b9da-4f25-a1e2-c5912cfe84cd,Inbound,Returns,Missing,,,,16/08/2023 08:45,16/08/2023 08:58,16-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
868a0ac0-3e1d-4c9c-9bcb-46acc94a0154,Inbound,Returns,Missing,,,,16/08/2023 06:43,16/08/2023 06:44,16-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
95660343-1a9f-4047-b6ea-962181260d94,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:19,16/08/2023 15:20,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
e135c6ca-0371-4d6f-af2d-b8f942a49466,Inbound,Order Related,Delayed,,,,16/08/2023 14:11,16/08/2023 14:13,16-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
065ed141-e2e2-4692-bca1-ec3adde6f5b3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:57,16/08/2023 16:57,16-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
59e2fa6c-292b-4861-b456-fd18428bb222,Inbound,Returns,Reverse Pickup Enquiry,Gud costomer ,,,16/08/2023 11:39,16/08/2023 12:01,16-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
477328fc-c041-4208-b9ff-a955ef2977ce,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:03,16/08/2023 16:02,16-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
339b846a-4ef7-45c8-b046-12979e9dafbc,Outcall,Returns,Missing,Material product messing  Very good ?? ,,,16/08/2023 14:34,16/08/2023 14:42,16-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
300fe6a8-ae64-49f2-9996-9abc9c817d13,Inbound,Order Related,Installation/demo,,,,16/08/2023 16:23,16/08/2023 17:05,16-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
90ab9d56-90f2-4ec8-ade4-f01b88dbaceb,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:52,16/08/2023 16:55,16-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
c60a5a2c-65f8-45cc-9e1c-98a990994ce4,Inbound,Returns,Return request,,,,16/08/2023 17:27,16/08/2023 17:32,16-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
07286a9f-7bc6-4fc2-9978-f6dd902451bf,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:57,16/08/2023 20:14,16-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
870a7780-7537-4a2d-a782-0435e76b94e6,Inbound,Returns,Reverse Pickup Enquiry,"Everything going wrong with Shopzilla these days , total fraud happening ",c86e19b6-e395-4f8f-bac3-0fa594a7903a,06/06/2023 01:10,16/08/2023 13:00,16/08/2023 14:03,16-Aug-23,PRODDATUR,Furniture,3499,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
0f6b6375-7685-4e61-ab5b-3b6504e4b56c,Inbound,Order Related,Delayed,,484dd796-898c-47c5-8b08-797c121d98ca,07/08/2023 23:50,16/08/2023 09:20,16/08/2023 09:24,16-Aug-23,THANE,Electronics,57990,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,4
ef8c3dff-19a9-437b-b9a5-34fa88a181cb,Inbound,Returns,Return request,,052cd16a-0824-40dd-bfae-8b4cacb496d0,12/08/2023 01:01,16/08/2023 15:21,16/08/2023 15:28,16-Aug-23,ASANSOL,Electronics,799,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
4f2ba6ad-c2e4-4686-a0c7-6f3f38d3eb96,Inbound,Order Related,Delayed,,65a2af9b-cdf4-416d-b46c-fe9ce0e72256,08/08/2023 15:42,16/08/2023 17:35,16/08/2023 17:36,16-Aug-23,ROORKEE,Books & General merchandise,2699,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
5bbd4f51-5fc9-4c1e-ab6f-85b5853b2ae5,Inbound,Order Related,Delayed,,45c2c3cf-1cce-4d1f-863f-53cb811a6090,12/08/2023 17:28,16/08/2023 14:24,16/08/2023 14:37,16-Aug-23,BARAMATI,Home Appliences,21999,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,2
b5413ec9-d92c-4563-bff0-8e28b4a699e0,Inbound,Order Related,Delayed,Impressive nature ,8b600ac2-1720-44f2-9849-7111e165d804,10/08/2023 16:52,16/08/2023 12:56,16/08/2023 12:58,16-Aug-23,SIKAR,Home,726,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
5eb32861-3f41-4ab0-a80c-2e79807e99b1,Inbound,Cancellation,Not Needed,,,,16/08/2023 14:15,16/08/2023 14:15,16-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
e4af1bd5-9964-4961-b867-4afb48fe992e,Inbound,Order Related,Installation/demo,,,,16/08/2023 08:15,16/08/2023 08:17,16-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0c0834de-bd23-466d-85ce-d2212e207245,Inbound,Returns,Reverse Pickup Enquiry,Good experience ,,,16/08/2023 09:38,16/08/2023 14:27,16-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
0bfa5b34-bff9-403b-80f0-d940d98b9207,Inbound,Returns,Reverse Pickup Enquiry,Resolved my problem ,,,16/08/2023 10:08,16/08/2023 11:13,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9b36e589-c853-47cd-9664-ed1455002f79,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:37,16/08/2023 10:48,16-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
357edc7e-87cb-4c67-b3a7-2451ee225fc2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:11,16/08/2023 11:14,16-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
e819a589-a7c4-4a8c-9cab-a86fc573d37d,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:42,16/08/2023 17:44,16-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
243c5cd0-858c-47b8-9889-8804365eb59a,Inbound,Refund Related,Refund Related Issues,Nice ,,,16/08/2023 17:39,16/08/2023 17:40,16-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,3
55e070d4-8628-43b7-84c0-fcd1c3375431,Inbound,Order Related,Delayed,Good service ,,,16/08/2023 19:42,16/08/2023 20:13,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
54ba6be1-298b-46bd-bd87-2241aa0ba0f0,Inbound,Returns,Return request,Thank you Raj sir ,fdaa18d4-714c-4468-be12-15cf6e4a93cb,06/08/2023 18:42,16/08/2023 12:36,16/08/2023 12:38,16-Aug-23,WEST DINAJPUR,Electronics,999,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
129e526d-5e5e-45ef-90c3-6693d1c2c83c,Inbound,Returns,Reverse Pickup Enquiry,,cad70a1b-bb64-4a42-93a5-e5bac6c4f38f,07/08/2023 01:16,16/08/2023 17:07,16/08/2023 17:12,16-Aug-23,PUNE,Books & General merchandise,379,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,1
a18a7029-8aa9-47bb-8dda-8e122bb4cead,Inbound,Order Related,Order status enquiry,no resolution on query,,,15/08/2023 18:18,16/08/2023 07:56,16-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,3
1b6f46ce-9587-4028-ad3a-e6e7862fe659,Inbound,Returns,Missing,Please mera phone mujhe de dijiye ,,,16/08/2023 10:58,16/08/2023 11:29,16-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
adc16caf-a5b8-4e1e-b6b2-b3ebaf325d82,Outcall,Payments related,Online Payment Issues,,,,16/08/2023 12:09,16/08/2023 12:25,16-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
b39f713b-f09b-4515-ae60-e93b17f4903d,Inbound,Refund Related,Refund Related Issues,Very good,,,16/08/2023 14:27,16/08/2023 14:28,16-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
540bc9b1-05f3-4dd6-a863-d6c54fdcc77e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:38,16/08/2023 23:10,16-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a60c6132-d29f-4afc-bd4a-64adf9aff14c,Inbound,Returns,Return request,Great understanding by customer support ,,,16/08/2023 17:14,16/08/2023 17:19,16-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
f8058169-c45b-4de6-a131-a4f10e5a9196,Inbound,Returns,Reverse Pickup Enquiry,Awesome Service ,,,16/08/2023 17:38,16/08/2023 17:40,16-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
c280583f-cdd1-4186-afb4-650d8c9e9408,Inbound,Order Related,Installation/demo,,,,16/08/2023 20:36,16/08/2023 21:04,16-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
3ef40123-0c89-405e-b382-5133dfe36832,Inbound,Cancellation,Not Needed,,096ba063-af69-4dd4-b280-79b75a495753,09/08/2023 16:46,16/08/2023 17:28,16/08/2023 20:53,16-Aug-23,SHOLAPUR,Mobile,10999,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
d2b14793-0440-45a0-a866-34917f32a396,Inbound,Order Related,Delayed,Good ??,c3ed2205-48ea-490c-9dba-05cd644923a3,12/08/2023 14:38,16/08/2023 09:55,16/08/2023 20:25,16-Aug-23,HYDERABAD,Mobile,13974,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
7ad4ced5-8d33-4e4d-b1f7-058d146d7459,Inbound,Order Related,Delayed,,,,16/08/2023 09:07,16/08/2023 09:07,16-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f5cbfaa7-3355-4c18-90a1-640bb9af40a9,Inbound,Returns,Return request,,,,16/08/2023 11:30,16/08/2023 11:38,16-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
b67a2c6f-7be1-48eb-8d9e-177fb4415979,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:05,16/08/2023 12:53,16-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
74ae3cad-5044-4c36-9fbf-c70b7c17b820,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:21,16/08/2023 11:22,16-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
08acc7eb-dfe0-4078-a7ff-9919474fffb5,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 11:40,16/08/2023 11:43,16-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
7b80625c-e8f9-4d97-ae87-8c639ccf9609,Inbound,Returns,Reverse Pickup Enquiry,Very good behaviour ,,,16/08/2023 16:06,16/08/2023 16:09,16-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
e9f824f3-0fb4-4744-9fce-25c58db4f8bd,Inbound,Order Related,Installation/demo,,,,16/08/2023 18:59,16/08/2023 19:36,16-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
89c27780-11bd-4e12-9a8a-08ec99f28786,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:37,16/08/2023 19:43,16-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
6a378006-a351-4c4f-a3c0-0884bd723a79,Inbound,Feedback,UnProfessional Behaviour,Na,5e5d8cc9-604a-4bb6-8b02-23cec1cdad76,17/07/2023 00:00,16/08/2023 23:48,16/08/2023 23:49,16-Aug-23,BANGALORE,LifeStyle,2699,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
a4104cf1-4a09-49c3-8003-9a9b02194359,Inbound,Order Related,Invoice request,,3bea9876-8af8-4566-8502-c19246c6192b,25/06/2023 00:05,16/08/2023 11:06,16/08/2023 14:34,16-Aug-23,Kalyan,Mobile,33990,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
cb0e7bad-0160-4bbe-aac8-c3071b40141d,Inbound,Returns,Service Centres Related,My problem still not resolve also warranty was not provided by the company or seller so please blacklisted that company.,f5c377b6-70c0-4a80-9c5f-69acdc61f660,02/06/2023 21:12,14/08/2023 16:03,16/08/2023 06:58,16-Aug-23,VALSAD,LifeStyle,2195,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
128186c7-ff27-4e7f-9646-c6367575f061,Inbound,Returns,Product related Issues,,,,16/08/2023 01:13,16/08/2023 09:43,16-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
b237282c-6c73-46e9-a1e1-fe4e86da7ef4,Inbound,Returns,Service Centres Related,,,,16/08/2023 01:23,16/08/2023 01:34,16-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
b1e22232-13f8-47a9-a27b-a6f1b68e30c0,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 07:12,16/08/2023 08:16,16-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
79dcf51a-e0d7-4fa4-afce-9b2597ea1c85,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 09:10,16/08/2023 09:24,16-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
9b55921c-e386-40d5-8e84-d832bfcfaa9a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:20,16/08/2023 18:22,16-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
9811191d-e07e-4b03-9a59-69a24e64379c,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 13:00,16/08/2023 13:02,16-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
8cf09c50-2b13-4c02-abc9-706cc482612b,Inbound,Order Related,Installation/demo,Good Behaviour ,,,16/08/2023 13:43,16/08/2023 13:50,16-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
c1a86299-4e16-40a6-a930-632b0ca276dd,Inbound,App/website,Issues with Shopzilla App,,,,16/08/2023 17:02,16/08/2023 17:07,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
909623d3-a926-4feb-8d3c-1d11cc79d1fa,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 17:04,16/08/2023 17:30,16-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
383a593d-76d7-4a6d-9d60-b7a6a03b99a4,Inbound,Order Related,Installation/demo,Guide proper way to get solution fast,,,16/08/2023 17:19,16/08/2023 17:27,16-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
5966338a-1d5a-419f-a0a3-7cf4c37ab53d,Inbound,Shopzilla Related,General Enquiry,Good information I satisfied ,,,16/08/2023 10:26,16/08/2023 10:33,16-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
efef2aa1-75c8-4865-8150-38e904a7b081,Inbound,Returns,Wrong,,62042ce2-2429-439a-bab5-015108c9e6b6,08/08/2023 09:26,16/08/2023 11:43,16/08/2023 11:45,16-Aug-23,NEW DELHI,LifeStyle,449,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
54add53c-b4f9-4e25-8559-a7adf289ac45,Inbound,Returns,Fraudulent User,Please always ensure product quality and quantity same at invoice ,,,16/08/2023 09:14,16/08/2023 09:18,16-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
8e0c0e93-ea58-4df7-b577-1192e0b3bdfb,Outcall,Order Related,Installation/demo,,,,16/08/2023 09:08,16/08/2023 18:47,16-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
c12bb895-d7d0-4a86-a6b5-8d39bfa2eedd,Inbound,Returns,Return request,,,,16/08/2023 10:17,16/08/2023 10:38,16-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
a85f0da5-2d8f-4256-9215-adee3d32c835,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 12:26,16/08/2023 17:35,16-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
d2177c87-5eed-4686-adc8-09b5d9fd0740,Inbound,Order Related,Priority delivery,,,,16/08/2023 13:59,16/08/2023 13:59,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
d0d3e80d-878c-4ef8-b411-d874b44f311a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:58,16/08/2023 14:59,16-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
553b35fa-f668-4113-9ad4-d0250b340980,Inbound,Offers & Cashback,Affiliate Offers,,,,16/08/2023 16:04,16/08/2023 16:07,16-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
dc265d5b-196b-4ae0-b3ee-084d3668ee91,Inbound,Returns,Fraudulent User,,,,16/08/2023 16:43,16/08/2023 22:43,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
b789ea53-0d8f-4cde-aced-02288b2882fe,Inbound,Returns,Wrong,Good service,,,16/08/2023 18:27,16/08/2023 18:31,16-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
29719140-a40d-4572-b21c-a73d4dad59b1,Inbound,Returns,Damaged,Prodect damege ,c8535d89-0e94-42b1-bd07-ea5b735efa8c,04/08/2023 13:04,16/08/2023 09:57,16/08/2023 09:57,16-Aug-23,NAWADA,Home Appliences,1699,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
9d6dd4d4-bc22-4dd1-85ac-e3e385951220,Inbound,Refund Related,Refund Related Issues,,2cbffc3f-4320-4bb5-b943-c23202850383,08/08/2023 10:57,16/08/2023 14:29,16/08/2023 15:04,16-Aug-23,REWARI,Mobile,32999,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2eb0ca1f-b00e-4b50-9f6d-4a76d50b5bef,Inbound,Order Related,Delayed,,4757fc4e-3179-4152-b9e9-1baac3ad97c5,09/08/2023 15:03,16/08/2023 10:27,16/08/2023 10:46,16-Aug-23,LUCKNOW,LifeStyle,1274,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
cc3b58f2-2a4b-4883-b4df-b471945784b3,Outcall,Returns,Return request,,a2f278de-6267-4633-a7c1-61e46eb465ff,09/08/2023 21:54,16/08/2023 13:06,16/08/2023 13:11,16-Aug-23,LATUR,Electronics,899,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
b3031334-79c7-49cb-8988-075ccb7fb70e,Inbound,Order Related,Installation/demo,Good speaking well service ,,,16/08/2023 09:17,16/08/2023 09:23,16-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8b666ff6-71f6-4986-8914-d5c9eb613c94,Inbound,Returns,Missing,plese make sure i gte or evry one else get all the orders,,,16/08/2023 16:04,16/08/2023 16:10,16-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
ac809358-71bc-44e8-9727-ffb2a17ee77e,Inbound,Payments related,Wallet related,Good services ,,,16/08/2023 16:19,16/08/2023 16:31,16-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1f65f086-0647-41ea-8b0f-94eb012f7e58,Inbound,Order Related,Delayed,,,,16/08/2023 16:49,16/08/2023 19:57,16-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
b5368aad-16e1-4f49-99a0-a13fbadbb89b,Inbound,Returns,Return request,Thanks ,,,16/08/2023 17:05,16/08/2023 17:09,16-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
3588ef08-d7f3-4b70-bfec-0d1fb41e5aa9,Inbound,Returns,Return request,,,,16/08/2023 19:20,16/08/2023 19:22,16-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
4bf0074b-94b5-4cb5-9f91-0b5f69bbb7ff,Inbound,Returns,Reverse Pickup Enquiry,Bat karkar bahut achha  ,,,16/08/2023 22:35,16/08/2023 23:23,16-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
8c2f2507-1a12-433b-9449-3a29ffb797e0,Inbound,Returns,Service Centres Related,,d121507f-4045-48b2-8701-7517fb00225c,20/05/2022 16:48,16/08/2023 07:54,16/08/2023 08:03,16-Aug-23,NEW DELHI,Home Appliences,22999,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
38fb7f26-1658-4b78-b7b2-47ce2d658a00,Inbound,Returns,Return request,,229c0050-7fac-40bc-8e0b-da9be4924ab6,11/08/2023 12:42,15/08/2023 12:04,16/08/2023 18:25,16-Aug-23,PARADIP,Home Appliences,7390,,James Mcgee,Madison Kim,John Smith,>90,Morning,5
9c8a46ed-8c62-4ba3-9773-af799a0dba5a,Inbound,Feedback,UnProfessional Behaviour,Shut down Shopzilla,bba6ca20-660f-4f6e-bb97-d7ae27c097b8,11/08/2023 16:23,14/08/2023 20:23,16/08/2023 17:46,16-Aug-23,Kalyan,Electronics,899,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
ba9f1094-c3bb-4966-8550-d2156141b3e1,Inbound,Shopzilla Related,Shopzila Premium Related,Very nice and great work,,,16/08/2023 22:58,16/08/2023 23:02,16-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
71044d40-1f7d-40e4-8473-6dc84852dc45,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:46,16/08/2023 13:45,16-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
c62ad779-a5b3-45b0-b454-71aa789349c7,Inbound,Order Related,Customer Requested Modifications,The customer support person was really polite and helpful. Thank you Shopzilla for always caring for your customers. ,,,16/08/2023 09:01,16/08/2023 09:03,16-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3a672eec-1b59-4ac2-a0e1-bb4994ae2342,Inbound,Returns,Fraudulent User,Bengali language ,,,16/08/2023 00:06,16/08/2023 00:19,16-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
2c0de32a-b3eb-4fa8-a553-1e758542e56b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:36,16/08/2023 18:30,16-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
3e66122c-8951-499b-8a1a-227e63d09431,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:56,16/08/2023 10:04,16-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
79296753-5c66-4641-80ef-c382c3c436d0,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:07,16/08/2023 10:10,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2c62db81-3707-4cf2-948e-90fff2527832,Inbound,Shopzilla Related,General Enquiry,Thanks   ,,,16/08/2023 11:00,16/08/2023 11:01,16-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
80858d02-a02d-47eb-b969-916129ec1681,Inbound,Returns,Return request,Ok,,,16/08/2023 11:34,16/08/2023 11:38,16-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
4042ef68-1f33-413d-a201-8b1f3fcd3e7e,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 11:56,16/08/2023 11:56,16-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
9f9bfe42-1a43-4b24-944d-df6ffd077b2f,Inbound,Offers & Cashback,Instant discount,Thanku ,,,16/08/2023 14:46,16/08/2023 14:46,16-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
b05b65c4-4dd8-494d-acf3-bb47b882367b,Inbound,Order Related,Order status enquiry,No information provided for order delay just unforeseen issue. ,,,16/08/2023 19:27,16/08/2023 19:27,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
be93dd14-784f-4deb-864f-5676bcf9799a,Outcall,Returns,Exchange / Replacement,,,,16/08/2023 17:46,16/08/2023 17:53,16-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
0b33ec6e-5856-4a93-a87b-6d7c598c059b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:08,16/08/2023 19:11,16-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
2937bce0-cf20-43ab-8ec0-0b8f16da7885,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:20,16/08/2023 19:27,16-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
38a25a81-f946-4e58-b9e4-e75dba8232af,Inbound,Returns,Fraudulent User,Voice quality was very poor. Please improve upon call connectivity issues,,,16/08/2023 20:07,16/08/2023 21:02,16-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
19d80b98-7029-4608-9845-4e4accdaf4cb,Inbound,Returns,Fraudulent User,,2b1e8067-50b9-41e2-bf47-5eb50b124c81,11/08/2023 00:39,15/08/2023 13:38,16/08/2023 10:07,16-Aug-23,GIRIDIH,LifeStyle,2669,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,1
3feaa9a7-396c-48b8-b359-55dc10b94116,Inbound,Cancellation,Not Needed,,28044fd1-be2a-4f74-bdac-e2c1e39f60b2,12/08/2023 16:07,16/08/2023 09:36,16/08/2023 09:38,16-Aug-23,HYDERABAD,Mobile,20999,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
63957451-a8d4-45ce-a3ed-332ca42834af,Inbound,Returns,Reverse Pickup Enquiry,Good ,86b77566-94b7-4f43-a0ee-4016cc23832d,10/08/2023 20:14,16/08/2023 07:17,16/08/2023 07:24,16-Aug-23,PARADIP,Books & General merchandise,142,,Anthony Booth,William Park,John Smith,31-60,Morning,4
4408708a-89d4-454d-95be-26d21d50fd3f,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 13:30,16/08/2023 13:34,16-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c8616e2f-8626-4e26-837d-e31b8512aee3,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:24,16/08/2023 18:28,16-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9c5c8985-da29-447e-9c70-2577d1cd59c4,Inbound,Returns,Wrong,,,,15/08/2023 14:43,16/08/2023 00:26,16-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
315a5440-c8dc-4d35-bae0-7fd46c5a48fb,Inbound,Returns,Missing,,,,16/08/2023 11:43,16/08/2023 11:45,16-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
37ef86c7-d89d-483e-be62-4b33c415f0fb,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:17,16/08/2023 06:41,16-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fe3996e2-d8a8-4190-9b6d-74cf57337c3b,Inbound,Order Related,Invoice request,Coustomer service agent is so polite and helpful,,,16/08/2023 07:45,16/08/2023 07:46,16-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
15cbea26-c300-42e4-8862-7f78aed04aa5,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,,,16/08/2023 08:11,16/08/2023 08:12,16-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
a227a417-a933-4002-8307-d4d4933512f4,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 09:46,16/08/2023 09:48,16-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
31958e7f-032c-4e48-a37f-ea8e4002bb77,Inbound,Order Related,Invoice request,,,,16/08/2023 09:49,16/08/2023 09:52,16-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
394148bf-9069-4f0e-ba87-252ede9fd8dc,Inbound,Cancellation,Not Needed,,,,16/08/2023 12:47,16/08/2023 12:54,16-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
3ff1c9cc-3cfe-42c9-8a62-9fa11b35b200,Inbound,Returns,Return request,,,,16/08/2023 13:21,16/08/2023 13:22,16-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
5d776e77-078e-48a3-a200-ef72bf4cc152,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:38,16/08/2023 13:49,16-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
31b09676-ad3c-43a5-90f9-1db6674ab169,Inbound,Cancellation,Not Needed,,,,16/08/2023 13:43,16/08/2023 13:45,16-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
5637a659-c568-4f2d-bf2a-c62970e5ae88,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 15:32,16/08/2023 15:42,16-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,4
9317ab0a-81b4-4c43-902c-b1fe2de2b778,Email,Refund Related,Refund Enquiry,Ok,,,16/08/2023 17:18,16/08/2023 17:19,16-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ded8be60-a018-4943-899d-65449f509a99,Inbound,Order Related,Delayed,Good ,,,16/08/2023 23:03,16/08/2023 23:07,16-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
d6818b85-419e-417e-b1fd-ffffe66691c7,Inbound,Payments related,Payment related Queries,Thanks for plant my order,,,16/08/2023 21:56,16/08/2023 23:26,16-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
b4b8dc48-22c3-4fea-84ca-03c4cd7684ae,Inbound,Returns,Wrong,,5a9807d4-ea3e-4f9b-9dc1-04a0c64e8157,31/07/2023 10:38,16/08/2023 09:50,16/08/2023 09:51,16-Aug-23,GAYA,LifeStyle,825,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
346fe3a5-42cd-40a6-8088-f12dd89f5288,Inbound,Returns,Reverse Pickup Enquiry,,7c5050e1-8f42-45ef-ae06-ec004b1f1b9e,29/07/2023 23:17,16/08/2023 00:40,16/08/2023 00:55,16-Aug-23,GOLAGHAT,Books & General merchandise,8799,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
c9850151-2d26-4c9f-9968-65a8787fa011,Inbound,Returns,Missing,Good work .,31deae86-051c-471c-96cf-ffb9d75117fa,03/08/2023 11:00,16/08/2023 17:36,16/08/2023 17:37,16-Aug-23,JODHPUR,LifeStyle,3490,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
ebe9922f-d7c8-4166-abae-0bc83914ffe2,Inbound,Order Related,Delayed,** off Shopzilla ,382131c5-39e0-42e8-abad-6be18a426bd1,04/08/2023 20:16,16/08/2023 10:50,16/08/2023 23:09,16-Aug-23,VALSAD,Books & General merchandise,542,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
136cbd0e-b773-45cb-a7b0-11ace40c04ec,Inbound,Returns,Return request,,300f4330-411c-4d88-b320-1be236b04e9a,09/08/2023 08:59,16/08/2023 11:28,16/08/2023 11:30,16-Aug-23,FARIDABAD,Electronics,999,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
67f5c948-a07a-48dd-b43e-9efe7b1459ca,Inbound,Returns,Return request,Thank you Shopzilla costumer service ,,,16/08/2023 09:10,16/08/2023 15:05,16-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
24ed6701-a953-4541-9f2b-c403fd074151,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:50,16/08/2023 09:54,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
b0406bb0-300c-4bb7-af53-acb2ee485e02,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:04,16/08/2023 12:07,16-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
ad3ed386-0cfd-46a9-9473-3b0c1e8da2a2,Inbound,Returns,Return request,,,,16/08/2023 11:29,16/08/2023 11:34,16-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
b604427b-58f7-4572-bc52-ab89672f87b1,Inbound,Order Related,Invoice request,,,,16/08/2023 11:44,16/08/2023 11:46,16-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
13434d3b-e755-45f5-9845-dbf734c09ab5,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 11:47,16/08/2023 11:58,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
73b93c2c-d428-4aea-bc3f-31edeac43e88,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 12:00,16/08/2023 21:15,16-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
f4575a1a-4bed-4f55-8ee8-9fdf4b564e70,Inbound,Returns,Service Centres Related,,,,16/08/2023 17:24,16/08/2023 17:27,16-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
67e072df-59db-4864-98f3-543c53b55b81,Outcall,Payments related,Online Payment Issues,Good,,,16/08/2023 18:00,16/08/2023 18:01,16-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
18afe253-68c4-48b1-a8f8-0470e56a44aa,Inbound,Order Related,Unable to track,,,,16/08/2023 22:56,16/08/2023 22:57,16-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
fd597cf6-0ec7-46af-93d3-c02d9a0933ae,Inbound,Order Related,Delayed,,264454d9-404c-40fd-a559-b3ceec758bc4,08/08/2023 15:18,15/08/2023 12:11,16/08/2023 12:11,16-Aug-23,PUNE,Electronics,9999,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
727d5bef-2cb1-4d00-a1d5-bd725909a423,Inbound,Returns,Return request,Excellent ,,,16/08/2023 07:31,16/08/2023 12:19,16-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
69574446-5e61-4bec-901a-4450a01c5b9f,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 09:15,16/08/2023 09:39,16-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
b9b605f9-083d-4e3f-b5bd-46d00ced7082,Inbound,Order Related,Delayed,,,,16/08/2023 13:23,16/08/2023 13:25,16-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
844b8e9e-92cd-4302-9007-b698f5b5a90f,Inbound,Returns,Return request,,,,16/08/2023 17:13,16/08/2023 18:05,16-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
89179ee5-c39a-414f-b68f-0bc3ebfbf9aa,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:39,16/08/2023 22:08,16-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
39a330fa-0bb0-426f-baa5-038689c19d7b,Inbound,Returns,Return request,The customer support is awesome ????,,,16/08/2023 23:45,16/08/2023 23:48,16-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
ac96f848-cde3-4470-b5d8-ad07fd016ba3,Inbound,Feedback,UnProfessional Behaviour,,d4c708f2-81ec-4d28-8241-5ec10cf19edc,17/07/2023 14:29,16/08/2023 14:45,16/08/2023 15:23,16-Aug-23,RISHIKESH,Books & General merchandise,796,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
fdbf394b-c654-4db8-b199-df63abe0efaf,Inbound,Order Related,Delayed,,4bc26555-8f0e-450c-a009-e63b169e19e5,10/08/2023 12:48,16/08/2023 18:32,16/08/2023 18:40,16-Aug-23,SHADNAGAR,Mobile,7799,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,4
ca8a00f2-7979-433d-a3ff-f75f63fd49ff,Inbound,Returns,Return request,,f6b51bc9-cf34-451b-8fd1-72d74962c7df,06/08/2023 10:17,16/08/2023 11:17,16/08/2023 12:03,16-Aug-23,NEW DELHI,Electronics,1299,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
0aef1297-d459-416c-b379-456b71069cde,Inbound,Returns,Service Centres Related,,e21feb43-6026-4458-89f0-9ee379ea44a5,04/08/2023 12:08,15/08/2023 09:41,16/08/2023 15:53,16-Aug-23,MUMBAI,Mobile,29999,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
fcb49cfa-9dbb-49e3-b3dd-bbcef3ea37e7,Inbound,Returns,Fraudulent User,,46415924-155a-481a-a359-5badb5edc094,08/08/2023 23:17,14/08/2023 18:52,16/08/2023 14:22,16-Aug-23,HYDERABAD,Books & General merchandise,565,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
6887036b-b94a-4111-9629-500ca74c5480,Inbound,Order Related,Customer Requested Modifications,Ex,,,16/08/2023 07:33,16/08/2023 07:41,16-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
44ea8549-7933-4b7f-9c79-f5c1bf12088e,Inbound,Returns,Return request,,,,16/08/2023 08:21,16/08/2023 08:27,16-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aa686db3-4500-4e7a-9337-f7a924fe09ce,Inbound,Order Related,Seller Cancelled Order,Good,,,16/08/2023 08:45,16/08/2023 08:46,16-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
28d55a91-e568-4182-83c2-837e91ec7be7,Inbound,Cancellation,Not Needed,,,,16/08/2023 10:19,16/08/2023 10:21,16-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
9bd5e6ad-4d56-499b-bbab-fb0c2b65d092,Inbound,Order Related,Order status enquiry,,,,16/08/2023 14:34,16/08/2023 20:17,16-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
de194e5d-e225-4143-a71e-7f18b6419b84,Inbound,Returns,Reverse Pickup Enquiry,Good bat krne ka trika or sport ,,,16/08/2023 15:08,16/08/2023 15:30,16-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
fc7d9053-4055-4e7e-bd4a-578e5d19bff3,Inbound,Returns,Missing,,,,16/08/2023 16:01,16/08/2023 16:06,16-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
d0e4a73a-5cc6-4e8d-ba9c-bda7e21c1886,Inbound,Returns,Missing,,,,16/08/2023 23:04,16/08/2023 23:19,16-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
5c718659-3c92-47a5-b101-c04aeca32da3,Inbound,Order Related,Delayed,Good experience ,14634330-d021-4dc9-a576-6c4905928d60,12/08/2023 21:28,16/08/2023 18:08,16/08/2023 18:12,16-Aug-23,ANAND,Books & General merchandise,289,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
c5796044-e4b2-45fd-a89b-fa2b254b9890,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,15/08/2023 13:45,16/08/2023 20:52,16-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
ada23df7-b338-43e4-9c41-db2b0ff65aab,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 13:59,16/08/2023 16:54,16-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
561359c4-bfb4-427a-9db2-2b96c5a3fd7b,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:19,16/08/2023 09:38,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9c12f966-bf77-4e82-8d67-bb370bc18c2e,Inbound,Order Related,Seller Cancelled Order,  feak Shopzilla ,,,16/08/2023 12:44,16/08/2023 15:04,16-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
db0acb2e-e74e-4b51-a406-baa5c1346ab6,Inbound,Shopzilla Related,Account updation,,,,16/08/2023 13:28,16/08/2023 13:58,16-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5bfd9b85-d652-4d33-8595-c68fddfd8ae7,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 14:25,16/08/2023 14:26,16-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3154de61-5702-4e14-aec7-5f3f5e3fc66e,Inbound,Order Related,Installation/demo,Thank you ,,,16/08/2023 17:28,16/08/2023 17:29,16-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
48ff01ef-1e18-474c-87b6-9f1afb32c8c5,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 17:05,16/08/2023 17:06,16-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1c15ea13-a582-46ab-a3e4-9bd308e273a2,Inbound,Returns,Reverse Pickup Enquiry,Not happy,,,16/08/2023 20:02,16/08/2023 20:07,16-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
7738fecd-35df-484c-83a5-68c38197a12f,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 20:32,16/08/2023 21:24,16-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9e2f8a2c-2358-4768-8717-cfb80419e9ae,Inbound,Returns,Wrong,,1e087650-685f-4b4c-9948-c2bdc6c2ccfb,03/07/2023 18:07,16/08/2023 19:46,16/08/2023 19:48,16-Aug-23,BHILAD,Electronics,1799,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
5745d1cc-3972-4963-b208-b57c15f6778b,Inbound,Returns,Wrong,,bbb220db-d8bf-4987-9421-1deaa57bdfa2,07/08/2023 22:08,16/08/2023 13:10,16/08/2023 13:11,16-Aug-23,JABALPUR,LifeStyle,795,,John Jones,Aiden Patel,John Smith,>90,Morning,5
a88f4c69-154e-4b97-a5d1-3b5e0aa9c9ab,Inbound,Order Related,Order status enquiry,,cc3855ae-dab7-4fb4-aff4-19d4afe822c3,06/08/2023 09:58,16/08/2023 21:29,16/08/2023 21:30,16-Aug-23,VAPI,Electronics,1099,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
799430f9-8e82-4341-9626-ed1c00ac5764,Inbound,Order Related,Order status enquiry,Mera order confirmation me   hai,2a89ea38-ee82-4a03-b183-69234d0d285a,11/08/2023 23:07,16/08/2023 19:01,16/08/2023 19:03,16-Aug-23,SURAT,Home,499,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
b3acda36-c402-410a-8fd1-c8dd2e4fb9e4,Inbound,Refund Related,Refund Related Issues,I think she solve my problem,,,16/08/2023 00:34,16/08/2023 00:37,16-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
2b99e879-11c6-4c04-b2e6-dc4646546850,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 09:56,16/08/2023 09:57,16-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
a59e7bc8-f0ab-4ef5-ad82-8a1ecb1436a7,Inbound,Returns,Return request,Atleast provide direct no. to reach Customer representative,,,16/08/2023 11:55,16/08/2023 12:01,16-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
47bc596e-f552-456f-8e67-62170768ee84,Inbound,Returns,Fraudulent User,,,,16/08/2023 12:55,16/08/2023 13:07,16-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
14ec0099-492a-4433-b820-c9ba7dff287b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:27,16/08/2023 15:38,16-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
f485ab44-517e-462e-9112-e8d33c198845,Inbound,Product Queries,Product Specific Information,"Order was showing pending status even after payment, as per policy for certain products. ",,,16/08/2023 16:52,16/08/2023 16:53,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e9e8bcd5-5101-4349-b961-19e353b2e6d2,Inbound,Returns,Return request,,,,16/08/2023 18:38,16/08/2023 18:42,16-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
3a5e489d-4092-41e0-8dc9-1fcdfceb60ca,Inbound,Product Queries,Life Insurance,,,,16/08/2023 21:57,16/08/2023 22:02,16-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
90664347-cd78-4d30-a4a7-4ab66eed4ae8,Inbound,Order Related,Order status enquiry,,580684b7-0bc5-40f4-8663-97ec4675bfbe,12/08/2023 10:03,16/08/2023 13:15,16/08/2023 16:12,16-Aug-23,PUNE,Electronics,435,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
451748ed-735d-44a9-84d9-521ede8efab3,Inbound,Returns,Return request,,8023ad45-5eb9-45a1-9217-eb37eb8c61ad,11/08/2023 22:06,16/08/2023 15:57,16/08/2023 16:05,16-Aug-23,JHUJHUNU,Electronics,1099,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
3fad6833-9382-431a-9972-f56594162ffc,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:42,16/08/2023 13:13,16-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
df607c27-42bd-42ac-8dc5-b27198c218c0,Inbound,Feedback,UnProfessional Behaviour,Didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 even listen to my complaint and disconnected the call. Worst customer support ever.,,,16/08/2023 13:43,16/08/2023 14:36,16-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,1
135515e3-37cc-46a8-86f7-87981ce8b712,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:47,16/08/2023 14:48,16-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e6aa2e1a-5bd5-4663-a267-fff9912da35a,Inbound,Order Related,Order status enquiry,Not resolved my issue ,,,16/08/2023 18:42,16/08/2023 19:32,16-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
4ec1f491-3c4f-4456-b5eb-014f361d8d53,Inbound,Returns,Reverse Pickup Enquiry,Good ,f10f93d8-6b80-49be-855e-d5f475efca1a,21/07/2023 19:56,15/08/2023 18:49,16/08/2023 06:36,16-Aug-23,PURI,LifeStyle,779,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,4
6767ad04-610c-45c0-8401-833bdce3f2f5,Inbound,Returns,Reverse Pickup Enquiry,,0a6206b6-67c9-4dd3-a192-1873aca30017,04/08/2023 18:04,16/08/2023 16:10,16/08/2023 16:15,16-Aug-23,LUCKNOW,Books & General merchandise,495,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
542ab86f-6506-45dd-b61f-497046f0d3c2,Inbound,Order Related,Order status enquiry,,50867b69-328f-49db-88a2-ffd0a09f733c,09/08/2023 19:40,16/08/2023 18:25,16/08/2023 18:27,16-Aug-23,DHARWAD,Books & General merchandise,170,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
63ada39f-212b-4a4f-a8de-ce4eefba7ad0,Inbound,Returns,Return request,,,,16/08/2023 21:23,16/08/2023 22:40,16-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
8362f22e-a6f5-4eaf-a69c-9ddb3099e9ea,Outcall,Returns,Return request,,,,16/08/2023 17:58,16/08/2023 18:00,16-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
fea7ec8c-9bf8-4ca0-a35c-5694e6b2fdf6,Inbound,Returns,Return request,Nice intraction and the problem is resolved.. thanks ??,,,16/08/2023 10:51,16/08/2023 11:09,16-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
f743a73e-005f-49cd-8cdf-1a14c0fb6469,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 12:43,16/08/2023 12:45,16-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
b5853261-cd07-43ff-8278-8fe779080f7c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:13,16/08/2023 14:14,16-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
18e92bbf-dbcb-42d4-bb96-0745597b6de7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:50,16/08/2023 17:13,16-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
31ed428b-daff-40d9-ac8d-6b576ecb7cb8,Inbound,Returns,Product related Issues,My issue has not been resolved ,,,16/08/2023 20:18,16/08/2023 20:21,16-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
56d8e1ee-279a-428c-b142-86e4b4c068d7,Inbound,Order Related,Customer Requested Modifications,The person was very helpful,,,16/08/2023 21:02,16/08/2023 21:05,16-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2a9d1cb1-c159-4821-a721-a1979d32316b,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 21:04,16/08/2023 21:06,16-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c4de9df8-0b4d-44ae-a551-692c3a4caa06,Inbound,Order Related,Order status enquiry,Nice ?? work ,91c44e87-b56b-4955-86df-4549a8df38a0,10/08/2023 13:25,16/08/2023 09:23,16/08/2023 09:25,16-Aug-23,PATAN,Mobile,19999,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
ea956b1d-3226-4423-8574-906ee846084a,Inbound,Returns,Fraudulent User,Good ,,,15/08/2023 03:06,16/08/2023 10:17,16-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
f51528f2-2c6a-4221-9048-c7516283d47c,Inbound,Order Related,Delayed,,,,16/08/2023 14:34,16/08/2023 14:35,16-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
8134fcf2-5b71-46ef-be18-a6534bdcccae,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 11:19,16/08/2023 11:22,16-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
ced04ec9-8d68-4b78-99ae-9852f92c1c9c,Inbound,Returns,Technician Visit,To resolution provided by your support team ,,,16/08/2023 13:29,16/08/2023 13:46,16-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
9f26c484-f4c7-4999-aea0-6eb556ee09f5,Inbound,Returns,Reverse Pickup Enquiry,?????? ???? ???????? ????? ?? ??? ,,,16/08/2023 14:42,16/08/2023 14:44,16-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
db93c9d6-d2a1-4c48-b802-d9beee0ba244,Inbound,Returns,Reverse Pickup Enquiry,Please make the return policy better so that we don't have to wait for months..if u cancel the return request of a defective product.. please try to issue refund...we don't have such long time to wait ,,,16/08/2023 15:07,16/08/2023 15:08,16-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
5b52a6e8-ca81-4ecd-9d8d-140e5d8dbc9e,Inbound,Order Related,Delayed,,,,16/08/2023 16:46,16/08/2023 16:49,16-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
ec9fa7f3-4a4c-43a7-a036-ee74965a618a,Inbound,Order Related,Installation/demo,if u sell the purchase then u must give service by supplier ,,,16/08/2023 17:40,16/08/2023 17:48,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
ce414c40-bd4c-469a-9bda-03d7701c1b82,Email,Order Related,Installation/demo,Radhika,,,16/08/2023 19:40,16/08/2023 19:47,16-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
607131f1-24d3-440d-929e-9027b725ed7f,Email,Order Related,Delayed,,,,16/08/2023 21:46,16/08/2023 21:50,16-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
6ad874cb-6cee-4c3a-8ef9-070dd6938594,Inbound,Payments related,PayLater related,"Poor communication by the executive, He neither understood my query nor he want to listen my query. I am frausted by this type of services. Please Shopzilla improve you executive communication skills. ",,,16/08/2023 16:33,16/08/2023 17:01,16-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,1
111e08a7-f88f-47c4-a406-e10e0191a069,Inbound,Returns,Missing,,e545f96f-c174-405b-9bce-65bc361436f4,07/08/2023 21:50,14/08/2023 20:02,16/08/2023 13:27,16-Aug-23,DIMAPUR,Books & General merchandise,234,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
a332b33b-6b24-4c7f-b7c6-a068989594ba,Email,Order Related,Installation/demo,,,,15/08/2023 12:14,16/08/2023 11:44,16-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
e902c7cd-1c63-4398-b650-123893799698,Inbound,Order Related,Delayed,They disconnected the call ,,,16/08/2023 11:07,16/08/2023 11:08,16-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
08477320-a2b7-4d18-a921-4c5e0b80dc66,Inbound,Returns,Reverse Pickup Enquiry,Good support. ,,,16/08/2023 10:55,16/08/2023 12:33,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
93767d6d-74d9-49ca-9ac6-f228b0d2a54d,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 10:04,16/08/2023 10:05,16-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1aac3ae1-ca58-48be-a556-4a9c31dd1b9c,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,16/08/2023 11:14,16/08/2023 11:19,16-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
b2412ffb-3fe4-4b76-bed7-5773d1a48dad,Outcall,Returns,Fraudulent User,,,,16/08/2023 12:22,16/08/2023 12:23,16-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
0b9de9a4-e3d3-47d4-880e-09f93ed9796b,Inbound,Product Queries,Product Specific Information,Very bad,,,16/08/2023 13:02,16/08/2023 13:04,16-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a239a3c6-2fb6-4ceb-b3ee-22efcfe09a88,Inbound,Order Related,Priority delivery,,,,16/08/2023 13:13,16/08/2023 13:17,16-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
17612f6b-9aa6-4bc7-8e46-8c5edf71be8c,Inbound,Returns,Return request,,,,16/08/2023 13:45,16/08/2023 13:47,16-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4fd41a87-8e6a-4921-8956-b902d8cd7e7e,Inbound,Order Related,Order status enquiry,good ,,,16/08/2023 16:20,16/08/2023 19:37,16-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6698251a-f791-4b36-8f8c-5b0ed01f628a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:18,16/08/2023 16:23,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,3
d841b2d5-332c-4042-a860-db08a9c618f3,Inbound,Returns,Wrong,Good,,,16/08/2023 18:08,16/08/2023 18:10,16-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
74b5e76a-9f53-4b0a-b0c1-4e2545fe47bf,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:37,16/08/2023 17:38,16-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
6890866a-a760-4dce-855f-af216799f774,Inbound,Order Related,Delayed,,7591d603-c24a-41b0-aee0-439bd05a08f3,06/08/2023 18:56,16/08/2023 10:52,16/08/2023 10:57,16-Aug-23,SANASWADI,Electronics,57990,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
a1a24bdb-5090-4190-845e-90add77984eb,Email,Order Related,Delayed,,,,16/08/2023 13:22,16/08/2023 13:24,16-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
4110865f-551f-45ba-9fb6-d746ec0a8d27,Outcall,Cancellation,Not Needed,,,,16/08/2023 08:11,16/08/2023 08:29,16-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6b14dc67-9157-4d87-9699-a4b5d3662bf3,Inbound,Payments related,Payment related Queries,,,,16/08/2023 10:24,16/08/2023 10:25,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
3503829c-9d0b-4150-92b2-ae351e76fe55,Inbound,Order Related,Installation/demo,,,,16/08/2023 10:48,16/08/2023 14:41,16-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,3
1af51427-fbd4-4566-93a7-89cf31907340,Inbound,Order Related,Order status enquiry,Pls improve the correct information for customers...,,,16/08/2023 14:23,16/08/2023 14:25,16-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,1
aee69688-dc9d-49a1-8aba-48fb626b1ff3,Inbound,Returns,Reverse Pickup Enquiry,I have no complain,,,16/08/2023 14:49,16/08/2023 14:50,16-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
71ccb0cc-a52c-431a-ab0a-3555ad0e0f1e,Inbound,Returns,Return request,,,,16/08/2023 16:05,16/08/2023 16:06,16-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
6bd16a9f-2982-401b-bd55-48330fe62568,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 16:06,16/08/2023 16:07,16-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
f693607e-c80b-4dbe-a78a-04efe03c3032,Inbound,Returns,Reverse Pickup Enquiry,Can you use a different network? Because the executive was not audible for a few seconds. But she did manage to solve my issue,,,16/08/2023 16:38,16/08/2023 16:41,16-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
4de37a8f-1e74-448d-815c-f2ece36f2db1,Inbound,Returns,Return request,,,,16/08/2023 19:57,16/08/2023 20:01,16-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
b23f9129-0637-494d-80d6-c3c15446f9be,Inbound,Order Related,Order status enquiry,,,,16/08/2023 20:50,16/08/2023 21:40,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
249cdf6a-e9ca-42c1-9cdc-47cb33f3db61,Inbound,Returns,Reverse Pickup Enquiry,Sir ??????? boy picup karna nahi aata ha ,4c93442b-109a-4493-8536-5a38ae82c9a4,15/07/2023 15:44,16/08/2023 16:48,16/08/2023 20:10,16-Aug-23,KHAGARIA,LifeStyle,1379,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,1
69429081-9fda-491d-9cad-9a4a32687777,Inbound,Order Related,Delayed,,adc9bf46-f68d-4d24-86aa-d9d6fad7af54,05/08/2023 22:28,16/08/2023 12:16,16/08/2023 12:17,16-Aug-23,PUNE,LifeStyle,305,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
667ee620-381d-45fd-8e19-db34a9e82686,Inbound,Order Related,Delayed,,5e39a6ae-7db6-43c4-9b2a-665c25d6bacf,26/07/2023 19:35,15/08/2023 16:28,16/08/2023 10:50,16-Aug-23,RAMGARH,LifeStyle,494,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
b04ca60f-ff33-4a12-b75e-d5321997d348,Inbound,Returns,Return request,Make sure to deliver good condition products.,,,16/08/2023 08:37,16/08/2023 08:42,16-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
b47f9252-d616-47bf-bb55-4768d551648c,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 12:32,16/08/2023 12:57,16-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
8c833da9-3ae1-4ea9-b333-570a24cd6b04,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 14:37,16/08/2023 14:42,16-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
e7053f34-373b-49a7-8e92-1ff660e7eeb9,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:00,16/08/2023 18:02,16-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
cc5a05ea-fbd4-445d-89a5-b671f0e24e2e,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:41,16/08/2023 19:04,16-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,4
fea013eb-82ae-4bcf-bf5a-893b8d54b2f1,Inbound,Returns,Return request,,,,16/08/2023 20:03,16/08/2023 20:11,16-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
a8ff25dc-dc84-473e-ad95-84f3b65be499,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:46,16/08/2023 22:48,16-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
cc7a81f0-6881-4d00-b4a5-f74c46ef3612,Inbound,Returns,Return request,,,,16/08/2023 23:49,16/08/2023 23:52,16-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
d448da18-fefe-4ed3-8c16-9830c2b24de5,Outcall,Payments related,Online Payment Issues,Good work agent,75d966c0-f8b2-4998-a959-3a0d94f97ec1,,16/08/2023 19:17,16/08/2023 19:19,16-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
eb3b654a-fc35-44e4-afc8-1849e7282f5c,Inbound,Feedback,UnProfessional Behaviour,Ok,bf453c2f-4e84-4031-b174-f34d36d3ef74,05/08/2023 15:45,16/08/2023 09:35,16/08/2023 09:59,16-Aug-23,DIDWANA,Home Appliences,1799,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
5e1fe10d-ce71-4037-8ab7-6a67e892e1a0,Inbound,Order Related,Order status enquiry,Thank you for your information ??????,0449f188-caea-479b-80eb-00299d691bb8,10/08/2023 20:17,16/08/2023 17:40,16/08/2023 17:41,16-Aug-23,MIRZAPUR,Electronics,1499,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
d42b427c-1fb5-46bc-bb3b-d980762dece6,Inbound,Cancellation,Not Needed,,,,16/08/2023 10:14,16/08/2023 11:10,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8a91fe19-1e76-49a4-8ede-70a9fbd38b5b,Inbound,Order Related,Order status enquiry,Good ,,,16/08/2023 14:53,16/08/2023 14:55,16-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
645f641d-99a3-4d4a-8cde-3bc26b9cbaad,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:04,16/08/2023 09:10,16-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
9167b02c-4d8c-421b-b1af-0b95d2c752f8,Outcall,Returns,Return request,Nice service ,,,16/08/2023 10:25,16/08/2023 10:30,16-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,4
d429312a-c1c7-4676-8bd2-977f6920b5ec,Inbound,Returns,Return request,Make sure all products under comes under return policy. And ensure all products should be original brand.,,,16/08/2023 11:22,16/08/2023 11:46,16-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b47a9855-0e8d-40bd-930a-d835232b66ca,Inbound,Order Related,Installation/demo,Ok,,,16/08/2023 11:54,16/08/2023 15:15,16-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
3d11ec5f-268f-4a0d-a551-ac4606d45410,Inbound,Payments related,Payment related Queries,,,,16/08/2023 14:51,16/08/2023 14:54,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
68bb2f80-acf4-4c9e-9661-94e7c489c7f3,Inbound,Order Related,Order status enquiry,,,,16/08/2023 19:40,16/08/2023 20:01,16-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
026cccd0-5f3c-414e-9090-ecdf43e3cc89,Inbound,Returns,Wrong,,61edf5d8-d1aa-4141-89e5-22fc5bac7096,02/08/2023 23:51,16/08/2023 11:38,16/08/2023 11:41,16-Aug-23,AMARPUR,Electronics,1499,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8d4eadc6-c098-4b35-b811-80de46585baa,Email,Refund Related,Refund Enquiry,,bcebb70c-8370-4c69-b642-25035430a7b4,03/08/2023 11:55,16/08/2023 20:34,16/08/2023 20:56,16-Aug-23,PATIALA,LifeStyle,599,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,4
5e561eef-66cb-41a5-85e3-7eedff39baf8,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 11:03,16/08/2023 21:53,16-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
12587431-6820-40b7-84e0-d30d00709b3c,Inbound,Returns,Return request,,,,15/08/2023 23:33,16/08/2023 00:35,16-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
84cb9e35-c2ba-4600-80c6-1702093299c3,Inbound,Returns,Return request,,,,15/08/2023 23:52,16/08/2023 10:40,16-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
831f82bd-9478-4f4a-93c2-9cf7bd5ec0db,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 12:04,16/08/2023 13:08,16-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c7fdb97f-d133-4217-a740-b718ff249617,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:46,16/08/2023 14:50,16-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
a26aa4d8-cc21-427b-8383-569586c862ee,Inbound,Order Related,Installation/demo,,,,16/08/2023 16:16,16/08/2023 16:17,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
fcf5cbf8-cb70-445e-8d71-ae4918c553c1,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:37,16/08/2023 19:17,16-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,3
658cc9e9-fe4c-41d9-8d3e-4abaebad8c54,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:27,16/08/2023 18:29,16-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
928fbe9e-e1f6-4045-8fe1-0ca0557782c7,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 20:05,16/08/2023 22:26,16-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
97297031-b7a4-45e9-bd00-b9088c4bc1d6,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 22:00,16/08/2023 22:02,16-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
6b49588d-b501-438f-8fbc-36d0dd1e581f,Inbound,Returns,Exchange / Replacement,,e3d25c81-e981-462d-8741-add15e2fb2bf,19/07/2023 14:04,16/08/2023 12:10,16/08/2023 12:44,16-Aug-23,NEW DELHI,Mobile,29999,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
74617df3-3225-4f68-aefe-7171d7d606f9,Inbound,Returns,Return request,,a7c4cc97-8274-4d45-94d7-07181a42cbd3,12/08/2023 00:15,16/08/2023 17:22,16/08/2023 17:31,16-Aug-23,PALANPUR,Electronics,1399,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a8c7cb68-ddc5-4f2e-99a2-2da98c8db2da,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:43,16/08/2023 16:44,16-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
b7305b40-5468-4ab5-bc20-e772c20659ca,Inbound,Returns,Return request,,,,15/08/2023 22:21,16/08/2023 09:12,16-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
c2bbc7de-2f8c-4903-a4af-29b9aadec035,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 23:36,16/08/2023 00:27,16-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
987d55e0-68ee-421d-8488-44facafd2b11,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:01,16/08/2023 18:02,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7c1916e4-efcd-4562-902c-75ce89579382,Outcall,Returns,Wrong,Very good ,,,16/08/2023 18:21,16/08/2023 18:24,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2fff8f02-a9af-454b-ba8e-dd9da4a03bbf,Outcall,Order Related,Delayed,,,,16/08/2023 20:33,16/08/2023 21:58,16-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,4
49709b49-8eb5-4e22-a7ab-ed5c69147653,Inbound,Returns,Reverse Pickup Enquiry,Improve your product accuracy delivery time,,,16/08/2023 20:38,16/08/2023 20:40,16-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
a02aa04d-e32e-4398-9767-2c1a6bd207ea,Inbound,Returns,Reverse Pickup Enquiry,,6006a302-1eea-4ed9-98c6-9dc1fde4e75f,07/08/2023 10:23,16/08/2023 20:04,16/08/2023 23:29,16-Aug-23,CUTTACK,LifeStyle,2015,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
d64aea13-3f7b-4001-86aa-1656a8190d6a,Inbound,Returns,Reverse Pickup Enquiry,This item inside is damage..Kindly change the item.,a5d40896-b4c1-403c-8ab2-b4b233c4216b,04/08/2023 00:12,13/08/2023 13:25,16/08/2023 10:56,16-Aug-23,BHUBANESWAR,LifeStyle,1599,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
2c83286b-5863-4b7c-9a89-bdfe8bcf219d,Inbound,Returns,Return request,,,,16/08/2023 06:13,16/08/2023 06:19,16-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
9b5e07fc-ce13-499d-a669-b8ac441b41d5,Inbound,Order Related,Invoice request,,,,16/08/2023 14:50,16/08/2023 14:53,16-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
0bec7390-df60-4190-b77d-a0ca3025e91a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:37,16/08/2023 19:50,16-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
1576aa5d-b63c-40b0-86fe-d7ee3a940e12,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 22:53,16/08/2023 22:55,16-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
af713371-9b03-42cc-96b7-302ca365d53a,Inbound,Payments related,PayLater related,Good ?? costomer service centre support ,,,16/08/2023 15:48,16/08/2023 15:50,16-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
2685083c-776f-462c-82ef-34630010162a,Inbound,Order Related,Delayed,Worsted service ,3a0ca932-bf75-410d-b47a-8791c2f9a167,12/08/2023 11:48,16/08/2023 21:25,16/08/2023 21:26,16-Aug-23,HYDERABAD,Books & General merchandise,549,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
6bf8e168-908a-426e-9a27-3068a189d070,Inbound,Order Related,Delayed,Making issue in 3 day ago but not resolved not provided product status update still waiting for updates but not any update product showing near my house like 10 or 15 km but not any delivery person take this order i am suprise because Shopzilla is big company and have not any delivery boy such warst conditions like this,,,16/08/2023 18:17,16/08/2023 18:31,16-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,2
6e901369-469f-412d-8284-3ce00bfc4752,Inbound,Shopzilla Related,Signup Issues,,,,16/08/2023 02:50,16/08/2023 02:55,16-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
d52c1a64-7ee2-4a7b-b48c-a0a8b9b0fefb,Inbound,Cancellation,Not Needed,Awesome service ,,,16/08/2023 10:38,16/08/2023 10:40,16-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
8f391d5b-6471-4681-b031-d1aeef5abce0,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:27,16/08/2023 12:56,16-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,4
edca406c-abc7-4a1c-b747-ad48572a8338,Inbound,Returns,Wrong,Good support ,,,16/08/2023 12:37,16/08/2023 12:40,16-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
ddfe2374-acdc-48ad-ad75-1add28e1c76b,Outcall,Shopzilla Related,Signup Issues,,,,16/08/2023 12:44,16/08/2023 12:45,16-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a24b6746-2a18-451b-b0cb-cec7d2367f14,Inbound,Refund Related,COD Refund Details,Support very good,,,16/08/2023 17:19,16/08/2023 17:32,16-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
6d5d9f2e-85f7-415d-8083-acdd3b3e38ed,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 18:58,16/08/2023 19:31,16-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
9d4ad2aa-ec84-4a1e-842a-69ca70c1f929,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 19:04,16/08/2023 19:29,16-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
62eb9bd3-d628-4f5c-9584-e7eed660e82b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:45,16/08/2023 21:47,16-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
431a1312-e256-4457-84e3-31d3abdabe47,Inbound,Feedback,UnProfessional Behaviour,,6d240e86-3925-4249-9e48-d90ff628e696,06/08/2023 13:44,16/08/2023 19:13,16/08/2023 19:14,16-Aug-23,LUDHIANA,LifeStyle,101,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
60ea84b6-909a-4cff-ba94-16200ffceb09,Outcall,Order Related,Delayed,Nice,33ba4540-354c-468f-919c-df229e4a5cc8,04/08/2023 11:29,16/08/2023 11:30,16/08/2023 11:49,16-Aug-23,SRINAGAR,LifeStyle,4999,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
061ac121-e622-44b4-b2b3-f8449a93dda1,Inbound,Order Related,Installation/demo,,40ffebde-e353-4509-a6ee-f26a2e3d59fe,07/08/2023 13:30,16/08/2023 11:30,16/08/2023 11:32,16-Aug-23,RAJKOT,Books & General merchandise,4874,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
36c98b7d-5c2f-4448-880a-16670575c93d,Inbound,Returns,Service Centres Related,,8ce7d3ea-7192-4c82-b36d-e0558f169afc,08/10/2022 22:04,14/08/2023 22:39,16/08/2023 12:23,16-Aug-23,LUCKNOW,Mobile,13999,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
9822d2ce-05fe-472e-8620-58f3c328d3ac,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:53,16/08/2023 09:42,16-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
2ca9690c-8b3e-4004-b5c5-6e569277d192,Inbound,Order Related,Delayed,THATS ALL,,,16/08/2023 11:19,16/08/2023 22:25,16-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
f547f59f-e513-4ff5-a756-6501da2e1574,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:53,16/08/2023 16:56,16-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,1
6c5f92a1-5d57-4c74-9237-beae69c42698,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 14:03,16/08/2023 17:06,16-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
56d38d15-ca2d-4463-abd5-ab34d42a10bb,Inbound,Refund Related,Refund Enquiry,hard copy invoice Not received and item incomplete delivered,,,16/08/2023 14:19,16/08/2023 14:27,16-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,3
55612d44-209e-4854-a8ab-1291cf495afe,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:01,16/08/2023 17:02,16-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
3e95258d-e41f-45a5-b9f4-0978e51956ba,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:13,16/08/2023 18:16,16-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
4fd3bb12-4bda-4f19-926b-cf86ccee7862,Inbound,Order Related,Delayed,"Certainly you need to improve your currier services, as the poor kind of service I am facing will not appreciated.",,,16/08/2023 18:50,16/08/2023 18:52,16-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ab5547df-591e-4a28-9e54-4519c15d4e98,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:56,16/08/2023 20:57,16-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
623cbb78-a282-41b1-8bec-2fe6cedd32e6,Inbound,Returns,Return request,Good,,,16/08/2023 21:21,16/08/2023 21:24,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
63a293e1-993c-44c9-9e18-233df14775fd,Inbound,Order Related,Delayed,"If delay is happing to deliver the product on time. Shopzilla need to provide next delivery date immediately instead of customer calling for  delivery date,",7670ebd9-9873-43c8-a6de-c7c23ecaecfb,10/08/2023 20:59,16/08/2023 10:38,16/08/2023 10:39,16-Aug-23,PUNE,Mobile,30999,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
6365c6f9-af78-47d4-b9ce-f9faab6cefac,Inbound,Refund Related,Refund Enquiry,,871c4994-ede3-414b-b958-c331aeca26ff,03/08/2023 11:33,14/08/2023 15:24,16/08/2023 16:26,16-Aug-23,PONDA,Books & General merchandise,1469,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3af4400d-ad10-41bd-83eb-621d53349213,Outcall,Returns,Fraudulent User,,b14ade5d-62fc-4ea8-b1dc-fec726191a30,08/08/2023 01:05,14/08/2023 23:43,16/08/2023 23:48,16-Aug-23,RANCHI,LifeStyle,1799,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,3
accf8e69-d3cc-4819-abac-8a294b12b7b4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:49,16/08/2023 09:54,16-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
7367942c-c558-4392-8c45-bfcce641e6ff,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:18,16/08/2023 11:22,16-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
ce199116-c54a-4cae-979a-e8b7c036ac2a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:03,16/08/2023 13:09,16-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
910b5b96-f33a-474c-8da5-b61134bbaf0c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:48,16/08/2023 14:49,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
364df999-1956-4104-9a77-45e359ed01d5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:54,16/08/2023 16:56,16-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
fdd16048-925b-41ac-ae50-a0a952db4db9,Inbound,Returns,Return request,Thank you ,,,16/08/2023 17:52,16/08/2023 18:11,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e38a1f31-e61f-4aae-945e-6fa9fc4814d2,Outcall,Returns,Return request,,,,16/08/2023 18:26,16/08/2023 18:31,16-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
7b5501c4-0c3e-4667-a1c0-a38784cb0808,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 19:18,16/08/2023 19:21,16-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
f0eef9ee-2888-4022-8aa5-49b69c8e850a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:23,16/08/2023 19:39,16-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
a1a34283-c79e-412a-bd73-9f83436edc12,Inbound,Feedback,UnProfessional Behaviour,Happy happy ,f02908dc-8345-4ed6-b769-57a3f2642451,05/07/2022 10:50,16/08/2023 16:37,16/08/2023 22:58,16-Aug-23,VARANASI,Home Appliences,1300,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
48618179-accf-41e3-bb20-6f94df12844f,Inbound,Returns,Wrong,,d5de9d03-7968-487d-ad4b-bc895f4470e5,06/08/2023 14:12,16/08/2023 13:48,16/08/2023 14:32,16-Aug-23,CHANDIGARH,LifeStyle,824,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
3e356889-7f00-42b3-82b2-5ecbaab2348b,Inbound,Cancellation,Not Needed,Worst experience ever. Not using Shopzilla anymore .,04131c6f-c7cd-4eb3-b552-988dc33848d7,12/08/2023 23:51,16/08/2023 12:42,16/08/2023 12:52,16-Aug-23,GANDHINAGAR,Electronics,2274,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
1b9ee691-d1b6-4233-9517-8e6e083fd09b,Inbound,Order Related,Order status enquiry,I want justice done to me,,,16/08/2023 21:45,16/08/2023 21:49,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
5104c3b6-48b4-423c-b8f8-18c15ea79ed5,Inbound,Returns,Return request,,,,15/08/2023 20:22,16/08/2023 23:44,16-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
9994da3e-efaa-452f-9bcc-1d9779ab3c39,Inbound,Returns,Return request,,,,16/08/2023 08:38,16/08/2023 13:01,16-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
e8cc49c9-b05e-49c1-bd0e-632f689b9111,Inbound,Returns,Wrong,,,,16/08/2023 09:07,16/08/2023 09:08,16-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
4915dae8-e30e-4ed8-b1f0-477c2d0ce606,Inbound,Cancellation,Return cancellation,,,,16/08/2023 11:26,16/08/2023 11:38,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
b31c3aa2-ddc0-4149-b74c-32a7db75d708,Inbound,Feedback,UnProfessional Behaviour,Delivery agent should be more responsible should call the customer if he is not available at delivery address.,,,16/08/2023 13:57,16/08/2023 14:24,16-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,3
83bcf710-7373-4572-a740-63c3a04b9fda,Inbound,Returns,Return request,Please don't send wrong product ,,,16/08/2023 17:37,16/08/2023 17:43,16-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
128462a9-b1f5-42a4-96e6-fe50e5e5de7e,Inbound,Order Related,Delayed,,ed5f2316-db40-4853-9d96-af3aff568b62,20/07/2023 23:35,16/08/2023 12:36,16/08/2023 12:45,16-Aug-23,VIJAYAWADA,Home Appliences,1899,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,3
d4505fb3-a4d5-4216-90a8-f587f7c5dc9b,Inbound,Order Related,Delayed,,23938387-2b63-4405-a854-00c5887fb37c,08/08/2023 13:27,16/08/2023 10:43,16/08/2023 13:05,16-Aug-23,NEW DELHI,LifeStyle,5468,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,1
b3e8ed8d-2818-45df-b8ea-c71ead206c61,Inbound,Order Related,Delayed,,4ea6d46d-d9a3-436a-8910-3c157ea41454,10/08/2023 18:16,16/08/2023 14:54,16/08/2023 14:55,16-Aug-23,HYDERABAD,Mobile,43999,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
c97fe2f2-f453-4635-81e9-d59e23c9c53e,Inbound,Refund Related,Refund Enquiry,Good ,e795366d-57e0-45f5-bd25-0e503a7ddcfa,10/08/2023 00:08,16/08/2023 09:47,16/08/2023 09:50,16-Aug-23,SASARA,Books & General merchandise,494,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
a2f5e7a6-5163-4f0d-8582-97007f4104f1,Inbound,Order Related,Delayed,,6435f460-52c4-4972-b148-e5cd38d6eb00,07/08/2023 17:57,16/08/2023 10:54,16/08/2023 15:29,16-Aug-23,VIJAYAWADA,LifeStyle,820,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f1539ab6-a9e6-4b97-84f9-8e6edb9c9067,Inbound,Returns,Return request,Thank you for resolve my issue ,c4ac88e0-cf0d-481b-a3d1-0b3290d297f4,08/08/2023 18:28,16/08/2023 20:57,16/08/2023 21:07,16-Aug-23,MUMBAI,Electronics,1499,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
dfee57b5-8899-4b32-8ab2-5c3de13cc4b0,Inbound,Order Related,Installation/demo,  was referred to solve the problem.in my washing machine. So far nobody  came and attended. The service person call and ask to send photos. Then he will not contact. Won't pick the call also.,42a8b8b6-b264-423e-9bca-f7b7161fd784,,16/08/2023 19:01,16/08/2023 20:15,16-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
69a9685c-8f9c-42de-8f47-21bd0db74c2a,Inbound,Returns,Return request,While placing the order it will be good if customer has any option to opt for obd or not because while delivering the product some customers are not aware of obd and wishmasters are also not unboxing the product infront of customer.                Wishmasters are busy in deliverying the products to customers they may not unbox for all products within stipulated time because of having lot of products to deliver.If the customer received the expected product then it is well and good if the product is damaged customer has to face lot of issues for returning the damaged product.            If wishmaster not done obd infront of customer and customer unboxing the product with capturing the video if he receives any damaged product please accept the return or replacement. Taking the video as proof and do whatever the needful to customer.,22f3dcf8-e069-4611-b7b1-bc3d8a12c9a7,08/08/2023 12:00,14/08/2023 19:33,16/08/2023 10:31,16-Aug-23,BHUPALAPALLI,LifeStyle,994,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5be1cb38-2c00-4691-908b-acd6c8eaa292,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:02,16/08/2023 14:30,16-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
29677a98-e639-4af3-9738-d8694b425142,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 14:50,16/08/2023 13:08,16-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
71134da0-ef24-4033-9104-14fe550c310f,Inbound,Refund Related,Refund Related Issues,,,,15/08/2023 13:54,16/08/2023 22:55,16-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8bf40a4f-a05e-4c73-a5a6-fc6bc6d588ef,Inbound,Returns,Reverse Pickup Enquiry,Executive don't know about 'RVP seal tag'But pickup master is saying again and again that RVP seal tag is not available Should one RVP seal tag on its own House They didn't help me at all ,,,15/08/2023 17:35,16/08/2023 01:03,16-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
3c628920-81f6-4d43-a82c-478abe4765ac,Inbound,Returns,Fraudulent User,,,,16/08/2023 10:12,16/08/2023 10:20,16-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
03fff164-0a58-4942-a24b-37112fefd14e,Inbound,Returns,Reverse Pickup Enquiry,Thanks for information ,,,16/08/2023 10:59,16/08/2023 11:01,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
f99a377f-bf54-44db-b7e2-daca1b4a31d8,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:15,16/08/2023 11:23,16-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
b120a404-e42f-43ab-b289-e16b176d8c5a,Inbound,Returns,Reverse Pickup Enquiry,Pick up should be done according to customer convenience,,,16/08/2023 14:11,16/08/2023 14:16,16-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
0235ba88-9fa1-492a-a03d-3303e8e0c50d,Inbound,Returns,Missing,Very nice ??,,,16/08/2023 14:17,16/08/2023 15:18,16-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
1d1c1729-811c-4811-a783-20a735b2bb49,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:05,16/08/2023 15:07,16-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,1
ee4f70f0-151a-4f0e-9bce-d9296bd03333,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 21:00,16/08/2023 21:04,16-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
a6b70384-0f85-4d7c-b32c-5d88678bec31,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:17,16/08/2023 19:18,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
816636ab-b0e8-41d8-8754-87b1ea6b11fa,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 20:28,16/08/2023 20:50,16-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
eb03ffdb-e6b6-4dde-b5e5-6fc5e5c860ec,Inbound,Returns,Return request,,f8156cad-2c59-4daa-a4e3-cf4e43569b0c,05/08/2023 09:56,16/08/2023 18:50,16/08/2023 18:55,16-Aug-23,KISHANGARH,Electronics,1099,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
e55d113c-091b-4f5f-9873-ea10435a3c0a,Inbound,Returns,Return request,,2f2690c8-c22f-470f-b42a-c3d49530ef56,08/08/2023 17:42,16/08/2023 06:53,16/08/2023 06:59,16-Aug-23,KUSHINAGAR,Electronics,1323,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,4
d52a730f-0ffd-4443-a26e-40b390f7f1b4,Inbound,Order Related,Order status enquiry,,71d6ddd1-1764-4756-a4df-0e27555d6778,08/08/2023 12:11,16/08/2023 11:05,16/08/2023 13:00,16-Aug-23,KOLKATTA,LifeStyle,764,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
2adbed7b-cb9b-42ff-b5f3-12e6f296e423,Inbound,Order Related,Delayed,Good ,40238305-9e4b-4643-842a-3a44afea5588,11/08/2023 19:25,16/08/2023 15:52,16/08/2023 15:55,16-Aug-23,MUMBAI,Mobile,15974,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
a0c3c298-e7d2-4b85-9608-af42a5492b75,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:47,16/08/2023 17:49,16-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
50f08aa0-2d04-4cc8-abfd-a260ef07ea61,Inbound,Returns,Exchange / Replacement,,,,15/08/2023 20:54,16/08/2023 05:55,16-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
0a9263ba-ddef-49e5-9779-4f1f660da641,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 07:26,16/08/2023 07:27,16-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
6005cff7-60cc-41d2-a23c-1cd88c779c81,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:23,16/08/2023 11:39,16-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
c4661ab7-fe03-4c4b-acb1-8d17d9fd0d8b,Outcall,Cancellation,Not Needed,,,,16/08/2023 09:30,16/08/2023 09:31,16-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
0151773a-f9f0-48c1-9f32-8b1bb3d6569e,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 10:13,16/08/2023 10:16,16-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ad03b401-e886-4dbf-ac47-782657b4bde1,Inbound,Returns,Technician Visit,,,,16/08/2023 13:03,16/08/2023 13:05,16-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
f233664c-0227-4758-9e2d-09a421e4b8b5,Inbound,Order Related,Delayed,Excellent ,,,16/08/2023 13:57,16/08/2023 13:59,16-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
1adadb68-bf68-4ca0-a125-745c5db41026,Inbound,Order Related,Invoice request,,,,16/08/2023 14:11,16/08/2023 17:01,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
160551c7-72f5-4a38-a4ea-4bb9558102f1,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 14:47,16/08/2023 14:49,16-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
29e781cd-032f-410d-81a5-28af979c82c3,Inbound,Order Related,Order status enquiry,Very poor delivery condition by delivery agent on local area,,,16/08/2023 15:33,16/08/2023 15:34,16-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
097c6934-88ca-48ca-8dae-38fbd5034c42,Inbound,Order Related,Order status enquiry,Awesome ,,,16/08/2023 15:05,16/08/2023 15:07,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
030ba3ce-ff76-44fc-9061-819f028bc100,Inbound,Order Related,Invoice request,,,,16/08/2023 15:28,16/08/2023 15:30,16-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,4
7880ecad-5e44-4927-bcd2-76ca7f202be7,Email,Refund Related,Refund Enquiry,,,,16/08/2023 17:33,16/08/2023 17:33,16-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
b2f0cbfc-911f-45c7-a074-6c17955ae921,Inbound,Returns,Service Centres Related,Kindly ensure that the companies you are promoting (In my case TCL tablet) has adequate customer service. I bought the tablet trusting Shopzilla. So please ensure the companies in your app has atleast a customer support number which is lacking in case of TCL mobile/tablet,,,16/08/2023 17:35,16/08/2023 18:02,16-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
e26d9201-79bd-499e-9519-4f2a4a63aeb4,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,16/08/2023 20:42,16/08/2023 20:50,16-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
cd73b45a-90aa-4b13-9318-a547a2ddb7c5,Outcall,Returns,Return request,Used product ,3b73ac1b-ccec-474a-83f6-de747eb263d8,08/08/2023 10:03,13/08/2023 15:07,16/08/2023 17:03,16-Aug-23,BAVLA,LifeStyle,717,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
0b291bea-b093-41b7-9961-bb771a975bfc,Inbound,Returns,Return request,.,6ca76ca1-d402-4a84-b09d-e256ffd1786a,10/08/2023 20:14,16/08/2023 16:01,16/08/2023 16:06,16-Aug-23,NAVI MUMBAI,Home Appliences,2699,,John Jones,Aiden Patel,John Smith,>90,Morning,5
54f694fb-267d-4e9a-9388-1845ac9b6d39,Inbound,Feedback,UnProfessional Behaviour,The executive disconnected the call.,,,15/08/2023 09:11,16/08/2023 21:39,16-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,1
5fd8070d-48f1-46b1-ab04-03488434a3cc,Inbound,Returns,Reverse Pickup Enquiry,Very nice ????,,,16/08/2023 07:09,16/08/2023 10:07,16-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
e7d180bd-a1e3-4102-a42d-ef2e6b5368e2,Inbound,Returns,Reverse Pickup Enquiry,Good customer service.,,,16/08/2023 10:35,16/08/2023 10:36,16-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
79ec017b-58df-4f01-9569-e1fc9cc0f865,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:37,16/08/2023 12:52,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
cc9b3577-211f-4842-a2c4-a2be4b3370a8,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:56,16/08/2023 14:58,16-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
ec99821a-b044-4269-9e15-47c619d36375,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:49,16/08/2023 15:00,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
944eb092-615e-45d7-852a-c90767b92f1c,Inbound,Returns,Fraudulent User,"Request to please trained packing staff of grocery to pack properly the number of items ordered and cross checked should be done also before final packing, many times grocery packing staff making mistakes while packing. ",,,16/08/2023 19:33,16/08/2023 19:36,16-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
988976f3-d7c3-4b1e-9944-952f8cb8e905,Inbound,Order Related,Delayed,Thank you ,,,16/08/2023 21:57,16/08/2023 22:02,16-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
e2efb933-f112-495d-8ad5-a52d73b0b656,Inbound,Order Related,Delayed,,2d852d29-d6d7-49d6-9281-2a53f9efa8d8,10/08/2023 13:44,16/08/2023 11:46,16/08/2023 11:47,16-Aug-23,DOHAD,Electronics,1199,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,4
a03658ce-1092-45b2-b60e-1a4f4e6372a6,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 10:42,16/08/2023 11:53,16-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
45810e02-bf96-4b8e-9c53-e4018fd457f3,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:14,16/08/2023 11:28,16-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
adb508f9-3ab4-4d9f-bbae-0198ed0def01,Inbound,Feedback,UnProfessional Behaviour,Help with tge solution,,,16/08/2023 21:28,16/08/2023 21:41,16-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
17429b46-07b4-477d-8dff-6cbbf0283c04,Inbound,Order Related,Installation/demo,I had expected a better assistance from Shopzilla to monitor over the vendor and ensure that the job is completed little speedily. That will enhance trust and respect for Shopzilla.,,,16/08/2023 10:57,16/08/2023 11:20,16-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
900dc478-1013-4996-a7e9-928afc1e1ad2,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 13:30,16/08/2023 15:34,16-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
423d8e72-0582-4e53-b754-83cd9683669d,Inbound,Order Related,Installation/demo,Try to resolve problems as soon as possible . Thank you .,,,16/08/2023 15:08,16/08/2023 15:11,16-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
3fd3331a-b394-4111-bb74-819e8b4ee784,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:33,16/08/2023 15:56,16-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
0cc6aa4b-0318-4e9e-953b-0a0ea4a1fd72,Inbound,Order Related,Delayed,Good,,,16/08/2023 15:55,16/08/2023 16:03,16-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
db15c3d3-7250-4d11-b354-284125855a75,Inbound,Returns,Fraudulent User,???? ?? ????? ????? ??? ?? ????? ??,,,16/08/2023 21:21,16/08/2023 21:43,16-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
9969d645-a81d-4703-a623-9ba0e5c877cb,Outcall,Order Related,Delayed,,7ad8b9ed-2845-4efb-8f95-816aee5be8fe,05/08/2023 19:59,16/08/2023 17:54,16/08/2023 19:22,16-Aug-23,REWARI STN,Electronics,797,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
f2b01cbf-3852-48f8-8f2d-6003ebcdc891,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 06:00,16/08/2023 06:03,16-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
909cf7bb-8afd-495e-bf4e-5b5ae22fbf84,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer service executive behaviour and service. Thank you ,,,16/08/2023 12:05,16/08/2023 21:10,16-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
a719622e-87d5-498e-9ee8-eacb533dc2c0,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:22,16/08/2023 13:23,16-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c1719a0c-f546-4eab-8cb2-318082936fb0,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:01,16/08/2023 15:05,16-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,4
f2bf3931-ceff-4500-bc66-6c79b9c635da,Inbound,Returns,Reverse Pickup Enquiry,Customer support is greatlyVery good ,,,16/08/2023 15:53,16/08/2023 15:59,16-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
8584c835-4b11-45c1-aa5f-c096f5b7a2ad,Inbound,Returns,Reverse Pickup Enquiry,"I,m very happy to talk excellent job",,,16/08/2023 17:14,16/08/2023 22:30,16-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
8b076621-f369-4b59-b6d6-09574d3b5407,Inbound,Returns,Reverse Pickup Enquiry,Good job,,,16/08/2023 17:28,16/08/2023 17:32,16-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
bc3cbb5e-1d86-41ae-8bae-b4450855b3e6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:53,16/08/2023 19:06,16-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
443cdd87-c7a9-4774-b511-b26fa4ff1e66,Email,Order Related,Delayed,,18b8ba6f-6b76-4431-867e-e19ab9ed0bf6,06/08/2023 08:45,16/08/2023 10:26,16/08/2023 14:28,16-Aug-23,BARDOLI,Books & General merchandise,379,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
00a7856a-e9ac-4db0-80fb-73cd55f54a1b,Inbound,Order Related,Delayed,,,,16/08/2023 11:48,16/08/2023 11:49,16-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
1f40ac5a-e870-4cdc-92e8-724698386722,Inbound,Order Related,Delayed,,,,15/08/2023 19:21,16/08/2023 13:37,16-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
db05c6ba-d8f5-4a03-89d8-4d15225991bd,Inbound,Feedback,UnProfessional Behaviour,Delevari ishu,,,16/08/2023 10:07,16/08/2023 10:13,16-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
9c764e7f-24dc-4f0e-a12e-4e08d6a68da8,Inbound,Shopzilla Related,Signup Issues,,,,16/08/2023 10:24,16/08/2023 10:32,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
8e60552f-f1b2-490a-94a6-b7391d06c9a1,Inbound,Returns,Return request,Nice way of talking Customer Support Executive And I want the same customer support executive to help us every time ,,,16/08/2023 11:27,16/08/2023 16:14,16-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
a1e03dca-31b1-413f-9977-6c7c01916211,Inbound,Returns,Reverse Pickup Enquiry,Overall good ,,,16/08/2023 11:39,16/08/2023 14:06,16-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
d1500f83-6f72-473e-83da-b7d7f9e25f50,Inbound,Returns,Reverse Pickup Enquiry,Thanks ????,,,16/08/2023 12:18,16/08/2023 12:20,16-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
0f9e99e0-84ce-4e4d-9bad-8e97a928f604,Outcall,Returns,Return request,,,,16/08/2023 14:28,16/08/2023 15:09,16-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,3
30af368a-7a26-46e6-901a-f401e828bd46,Inbound,Refund Related,Refund Enquiry,Good ,,,16/08/2023 15:40,16/08/2023 15:41,16-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
a256f722-e411-495f-8e70-8278de23eadf,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 16:43,16/08/2023 22:47,16-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
80720a25-de18-43e7-a935-21540f7a91b0,Inbound,Returns,Missing,??,,,16/08/2023 17:40,16/08/2023 20:46,16-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
72f64206-22eb-4018-a0c0-2308fe567eb8,Inbound,Order Related,Delayed,,,,16/08/2023 20:36,16/08/2023 20:58,16-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,1
1317be97-021d-4626-ab39-e1c536bb67bb,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 21:33,16/08/2023 22:42,16-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
00b266fe-e758-4c12-9d1f-7c0fb92428d2,Outcall,Refund Related,Refund Enquiry,,,,16/08/2023 21:50,16/08/2023 22:00,16-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c24ec8e8-6104-44bd-b2cf-aacc958b766c,Inbound,Order Related,Delayed,Good Service ,50a17a62-e66d-4f14-8596-2b33818bcc3a,01/08/2023 17:31,16/08/2023 14:25,16/08/2023 14:30,16-Aug-23,AMROHA,Books & General merchandise,242,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ff1b64c2-c305-46d2-a338-732f44342fbc,Inbound,Order Related,Order status enquiry,,ab8f7390-eec3-48a7-8993-d250dd909aaa,31/07/2023 10:34,16/08/2023 14:50,16/08/2023 14:51,16-Aug-23,THANE,Furniture,1113,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
c352393f-5e2a-41ed-b232-709596171b7f,Inbound,Returns,Return request,,134db287-6e05-4404-a6a8-3e484a755488,11/08/2023 06:52,16/08/2023 07:34,16/08/2023 07:38,16-Aug-23,CHIKHLI,LifeStyle,599,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d6aa539e-27d4-4015-947d-8bb181941061,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 16:40,16/08/2023 14:19,16-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
f42fecdf-21c7-4cda-ade7-5769bf3d5f63,Inbound,Payments related,Online Payment Issues,,,,15/08/2023 17:56,16/08/2023 00:02,16-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5be6ae25-d2c3-44e2-9324-3016199aee80,Inbound,Order Related,Installation/demo,Good ????????,,,16/08/2023 10:29,16/08/2023 10:30,16-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
8330478a-9af5-42a5-8998-64ffd114956a,Inbound,Payments related,Online Payment Issues,Good,,,16/08/2023 13:12,16/08/2023 13:13,16-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
708dd3c4-4b0f-4f4a-a868-a295540546e3,Inbound,Order Related,Installation/demo,,,,16/08/2023 13:51,16/08/2023 13:54,16-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
69765630-3195-43e1-b2b6-4dbbd8ba8fa8,Outcall,Product Queries,Product Specific Information,Excellent customer care service ,,,16/08/2023 15:30,16/08/2023 15:31,16-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
416ab0c9-94dc-4bc7-8554-23c4ca6256b1,Inbound,Order Related,Installation/demo,You guys fire your executives none of them solve issues :-( ,,,16/08/2023 17:49,16/08/2023 19:32,16-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c19bb874-8a47-44f0-815e-7a475936f75a,Inbound,Refund Related,COD Refund Details,Thankyou so much ,,,16/08/2023 19:56,16/08/2023 20:00,16-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
bf591372-dcd6-4f7a-9d68-50cd148decdd,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,9f1815f3-369d-4625-bd02-b8efb1cabe84,30/07/2023 21:16,16/08/2023 10:38,16/08/2023 10:42,16-Aug-23,AMBIKAPUR,LifeStyle,298,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
1a4fa9ff-378c-40c1-8ffc-8037462d3267,Inbound,Order Related,Delayed,,69deb3e4-be54-477c-bbe8-96ccf30e0436,10/08/2023 18:44,16/08/2023 17:25,16/08/2023 17:26,16-Aug-23,KANPUR,Electronics,35990,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
856e2460-cba7-4499-a426-6ba38ee7319d,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:15,16/08/2023 09:18,16-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
6eae513f-4c5f-4646-9763-bb433c4efb9e,Inbound,Returns,Missing,,,,16/08/2023 06:48,16/08/2023 06:50,16-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
5476711e-b713-4675-b68f-487f143a15b6,Inbound,Order Related,Installation/demo,Charging problem,,,16/08/2023 06:45,16/08/2023 06:47,16-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
6a7523a4-72c8-48ca-825f-0e54e68b32b9,Inbound,Returns,Return request,im happy from ur exicutive response,,,16/08/2023 07:08,16/08/2023 08:13,16-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
a9cd3f90-f83f-42a5-bc8a-1731cf7421d9,Inbound,Order Related,Order status enquiry,,,,16/08/2023 20:08,16/08/2023 20:09,16-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
088a6d38-a35b-4856-a385-c3f87f1660d4,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 11:33,16/08/2023 13:05,16-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
b522f4e0-8595-4318-a0bd-3f987730da24,Inbound,Order Related,Delayed,,,,16/08/2023 13:14,16/08/2023 13:26,16-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
3a507b66-d9e6-4710-8dc3-4c448fdb23e7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:56,16/08/2023 12:57,16-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,4
c497f695-77f0-4808-a151-73b93a3cb841,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:17,16/08/2023 15:23,16-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,4
5658191d-ae90-4cf5-b59a-20d77b97eaf3,Inbound,Order Related,Invoice request,,,,16/08/2023 17:08,16/08/2023 17:09,16-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
4b2a7163-f57c-49c1-a92a-ac559c2e5213,Inbound,Cancellation,Not Needed,,6564cba3-c5e2-4938-9d2e-2cc8e73a569c,09/08/2023 22:30,16/08/2023 13:37,16/08/2023 13:41,16-Aug-23,GAYA,Home Appliences,649,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
3ef1567a-8559-441b-8dea-fad79bc59751,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 13:29,16/08/2023 13:33,16-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
e65d530a-b1ad-4e0b-a66a-f7d748e8521f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:34,16/08/2023 10:35,16-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
2ca566ac-7841-4deb-a384-f65fb4f63c2e,Email,Shopzilla Related,Signup Issues,Handling Customer well,,,16/08/2023 12:01,16/08/2023 12:11,16-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
07c9ff75-5487-45e0-aeb2-1a541a6cba13,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 14:15,16/08/2023 14:34,16-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
9f55c658-f229-43b2-8424-9e1534b3280d,Inbound,Returns,Reverse Pickup Enquiry,Thank you sir ,,,16/08/2023 15:04,16/08/2023 15:04,16-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cacfb0c4-1e07-4173-b86f-ad5718ecb966,Inbound,Returns,Damaged,,,,16/08/2023 16:02,16/08/2023 16:05,16-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
109b64b9-05f4-4756-979e-b55e8af6653e,Inbound,Order Related,Delayed,,,,16/08/2023 19:40,16/08/2023 19:42,16-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
f7d27d71-9edb-496f-9aa4-c73669541c66,Outcall,Order Related,Seller Cancelled Order,I really felt very good at their communication ,,,16/08/2023 20:16,16/08/2023 20:26,16-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
328cd4d6-338f-4789-9194-98b9770d3f20,Inbound,Order Related,Delayed,,35a1fab5-072f-456a-b908-271ee3b0390c,10/08/2023 11:34,16/08/2023 17:27,16/08/2023 17:38,16-Aug-23,HYDERABAD,Mobile,18999,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
b7abfd91-a648-4f71-8cb5-263fab9cbcaf,Inbound,Order Related,Delayed,,,,16/08/2023 23:45,16/08/2023 23:46,16-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
cdd1272a-fe75-467a-9401-ab07e3b633a2,Inbound,Order Related,Installation/demo,,,,15/08/2023 22:11,16/08/2023 17:21,16-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
bc1b65bb-f733-4ff3-9f83-a7a9824811e7,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:49,16/08/2023 09:53,16-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
7079cfc8-e968-4bbd-b599-b078ab1e0ffd,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 10:29,16/08/2023 10:31,16-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
f54edac8-02a5-436a-966f-90b604fc2cae,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:30,16/08/2023 10:31,16-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,1
a4529ee7-9c0d-4573-ab9f-3070c8659742,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:44,16/08/2023 10:49,16-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
6ae1c6b6-b5cb-4a8c-9852-16795b09acbe,Inbound,Order Related,Order status enquiry,,,,16/08/2023 11:21,16/08/2023 11:26,16-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
d7a7c825-4502-4d33-a81e-cc214f7dff6e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:21,16/08/2023 12:22,16-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,5
55372420-61cb-4c8d-a393-1133b0355c80,Inbound,Order Related,Order status enquiry,Nice work ,,,16/08/2023 19:21,16/08/2023 19:24,16-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
054400af-ee5b-4b0c-b93f-b0483cf055c6,Outcall,Order Related,Invoice request,,,,16/08/2023 13:09,16/08/2023 13:13,16-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d387885b-2a44-4bc2-b805-9fe7688e2439,Inbound,Order Related,Order status enquiry,Delivery time issue tha solve  ,,,16/08/2023 18:52,16/08/2023 18:55,16-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
36fa5e6b-adff-49fb-8d54-0c25accc281b,Inbound,Returns,Return request,,,,16/08/2023 15:56,16/08/2023 15:58,16-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a3c81456-b1da-4450-b400-d7efa43334ad,Inbound,Refund Related,Refund Enquiry,Not solved ? Really help ?,,,16/08/2023 19:57,16/08/2023 20:00,16-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
68db7a71-c6db-406e-bfc2-4efe22a4d664,Inbound,Returns,Return request,Reducing the time for issue clearly ,,,16/08/2023 21:30,16/08/2023 21:34,16-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
9be3b065-b290-4c16-86f6-b32c4fa5a1bf,Inbound,Order Related,Delayed,,41373232-3ae4-4e78-a6c7-34958357f518,21/07/2023 17:38,16/08/2023 15:34,16/08/2023 15:35,16-Aug-23,SRINAGAR,Books & General merchandise,435,,David Reed,Madison Kim,John Smith,>90,Morning,5
4c7d6aa8-a7b3-4065-8f46-fe4a7509c9e4,Inbound,Order Related,Delayed,,5d57c06a-0423-4d2b-8f4b-a6925dd010f9,10/08/2023 14:02,15/08/2023 14:44,16/08/2023 07:33,16-Aug-23,DHENKANAL,LifeStyle,1878,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
53fbd7cb-c43b-4f1d-8a22-3be01bb2af50,Inbound,Returns,Return request,,dab2bfc7-a35b-426e-9633-5e7d2ab0b595,08/08/2023 19:35,16/08/2023 11:01,16/08/2023 11:04,16-Aug-23,KOLKATTA,LifeStyle,351,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
e5701db6-7e16-4292-8310-813f6f455560,Inbound,Feedback,UnProfessional Behaviour,,069578e9-1f1e-4587-b4e8-0e27661c11b3,08/08/2023 22:15,16/08/2023 11:15,16/08/2023 11:18,16-Aug-23,DARBHANGA,Home Appliences,12499,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1b0ed52c-8764-4569-9c0f-bb195981939d,Inbound,Order Related,Delayed,Very poor service ,693e1614-6c8e-4f1b-8438-e4cc5ce0f456,11/08/2023 00:42,16/08/2023 10:17,16/08/2023 11:15,16-Aug-23,RAIPUR,Books & General merchandise,474,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,1
6aa6cbf9-3e42-4343-ba1a-956158693a56,Inbound,Shopzilla Related,Account updation,,,,16/08/2023 10:29,16/08/2023 18:43,16-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
5eb63153-7546-4e52-a2bd-3cacc018e831,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:03,16/08/2023 19:10,16-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
a00e9b87-7779-4364-8c5e-750252ab0d7a,Inbound,Feedback,UnProfessional Behaviour,"The voice of the executive was cracking and was difficult to follow, but after he had placed me on hold the voice was absolutely fine. Their is probably something wrong with your calling system. Please improve this.",,,16/08/2023 17:52,16/08/2023 18:10,16-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f3a3d824-f83d-4eb7-8452-e2f4c3cf5d44,Inbound,Returns,Reverse Pickup Enquiry,Very nice costomer service executive. He solved my issue ,,,16/08/2023 21:33,16/08/2023 21:38,16-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
e2b273ac-ed7b-4240-8e77-f9b1e0665227,Inbound,Returns,Reverse Pickup Enquiry,No resolution ,,,16/08/2023 22:40,16/08/2023 22:45,16-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,4
e3b5b6f5-dab1-4c49-ad7a-acf623476339,Inbound,Order Related,Delayed,,1361b4cc-6c21-4ea1-975b-ff40e3af7a05,12/08/2023 17:58,16/08/2023 10:49,16/08/2023 10:51,16-Aug-23,VADODARA,Electronics,9999,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
6eb4fd4a-7e32-43a1-ac05-d98f8c67856e,Inbound,Returns,Reverse Pickup Enquiry,Thanks for customer care ,,,16/08/2023 07:31,16/08/2023 07:32,16-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
bdfcb366-3079-4b74-aaa5-3e7a8b9d56c5,Inbound,Cancellation,Return cancellation,,,,16/08/2023 10:22,16/08/2023 10:23,16-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
411016cc-e9df-4ea0-963d-4c266268467b,Inbound,Returns,Product related Issues,,,,16/08/2023 14:33,16/08/2023 14:34,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
49d3e397-d89b-4f0e-96a9-5827ea0c6675,Inbound,Order Related,Order status enquiry,I'm happy ,,,16/08/2023 16:57,16/08/2023 16:59,16-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
c19eb79b-03e6-49d5-b4ad-4158b1a94d1b,Inbound,Order Related,Order status enquiry,Helpful ,,,16/08/2023 19:01,16/08/2023 19:02,16-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
a90060a1-2533-4c88-9a33-d0edf30a74a8,Inbound,Order Related,Installation/demo,"Most of the time during ""call back"", ring simply continues without any executive coming on line. Sheer irritating and time waste exercise.",1541b83c-e6cd-4c83-928b-6727b4f7742f,07/08/2023 06:16,15/08/2023 14:48,16/08/2023 15:43,16-Aug-23,GAUTAM BUDDHA NAGAR,Furniture,13999,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a4d9dc47-aabf-48f3-b329-3fecc911279e,Inbound,Refund Related,Refund Enquiry,Thanks for customer support,67c700d3-b7d9-4eed-aab6-668a7dac3b6b,12/08/2023 18:22,16/08/2023 09:07,16/08/2023 09:17,16-Aug-23,KANNAUJ,Books & General merchandise,312,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
8cf437b4-6aa9-40fc-b65c-1b12b730b72c,Inbound,Order Related,Order status enquiry,,2de0bacb-f88c-4276-8f2e-49abfff18ca4,13/08/2023 22:42,16/08/2023 21:51,16/08/2023 21:54,16-Aug-23,NEW DELHI,Mobile,11999,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
0a8c4bef-98c6-4c4f-8235-0d167eb9698d,Inbound,Returns,Reverse Pickup Enquiry,Good job,ccc521c8-9b88-4f66-a2a8-224aab9ea25e,27/07/2023 20:48,14/08/2023 16:32,16/08/2023 11:36,16-Aug-23,ETWAH,Home,1099,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
3020e214-8599-4c09-b99d-176d52dd9cd8,Inbound,Order Related,Delayed,,6ecdd30b-80e8-45b0-807d-dd516b6d6560,10/08/2023 12:07,15/08/2023 20:02,16/08/2023 00:21,16-Aug-23,AHMEDABAD,LifeStyle,529,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
a2157b8a-a65f-4d6c-8102-d28ba4823b37,Inbound,Order Related,Priority delivery,No,,,16/08/2023 09:17,16/08/2023 09:19,16-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ff5a8616-364f-45c4-8c78-1160a45de865,Inbound,Order Related,Installation/demo,,,,16/08/2023 09:38,16/08/2023 09:41,16-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
63dd7e39-28e5-493d-ac72-ad72ac5fa53d,Inbound,Returns,Fraudulent User,,,,16/08/2023 10:10,16/08/2023 10:12,16-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
77377009-7bfc-476f-978b-439f8f8280cf,Inbound,Returns,Wrong,,,,16/08/2023 11:44,16/08/2023 15:44,16-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,4
f98cabe5-a125-40d9-abb4-b1445dc2533a,Inbound,Order Related,Order status enquiry,,,,16/08/2023 13:27,16/08/2023 13:33,16-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
9a04762a-1de4-433b-be65-55045d913c35,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 13:41,16/08/2023 21:59,16-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
0b334d44-217c-49e3-811b-dc75ec7f98fe,Inbound,Returns,Fraudulent User,,,,16/08/2023 14:23,16/08/2023 14:24,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ff715e3d-c401-481e-8cea-0e194fe483d0,Email,Refund Related,Refund Enquiry,,,,16/08/2023 15:49,16/08/2023 16:26,16-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
048db7c4-cf5b-418f-b59f-7e6d3def8364,Inbound,Returns,Wrong,Very??,,,16/08/2023 18:01,16/08/2023 18:06,16-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c02c50a6-2de1-4a64-902a-d9a0ddb3ae19,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:33,16/08/2023 18:34,16-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
d872a25e-2c1e-482c-b0a5-5048a0ec26a9,Inbound,Order Related,Delayed,Wasting time so much not response properlyProduct so much delay ,8fd7bfde-4462-4685-989b-a876c69a7c18,01/08/2023 17:51,15/08/2023 14:43,16/08/2023 12:37,16-Aug-23,HYDERABAD,Home,210,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,1
8f631389-fe3d-48ad-b721-e5586248cc59,Inbound,Returns,Reverse Pickup Enquiry,Nice talk my problem process to solve ,3b395b6d-e1de-43cb-a572-b21ff88f8993,02/08/2023 10:39,16/08/2023 11:17,16/08/2023 11:18,16-Aug-23,SAMBALPUR,LifeStyle,629,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f7428f56-76be-436f-97c2-78d99d7a5b1b,Email,Refund Related,Refund Enquiry,,d1fc10fb-e016-40c5-ab70-39c2f402b8f5,06/08/2023 17:08,16/08/2023 19:45,16/08/2023 19:46,16-Aug-23,CHENNAI,Mobile,6499,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,2
9aeceeb3-d046-496c-89b5-c65d310dd871,Inbound,Order Related,Delayed,,,,16/08/2023 11:55,16/08/2023 16:21,16-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
94cd6937-d546-425c-94ac-41300f41c79c,Outcall,Returns,Reverse Pickup Enquiry,Ok with you ,,,16/08/2023 11:32,16/08/2023 11:34,16-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
dd046bd3-d9a7-41b9-9b65-a63de33f55b8,Inbound,Order Related,Installation/demo,,,,16/08/2023 12:12,16/08/2023 12:14,16-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
3e49a4ff-8675-465e-9c13-5a669a7df866,Inbound,Returns,Return request,,,,16/08/2023 14:05,16/08/2023 14:09,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
b5501689-0706-4080-80d0-fb0b47b66ca1,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:37,16/08/2023 16:41,16-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
2f3e8bdf-a0e3-4a20-aab2-590ed7aeed4a,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 20:31,16/08/2023 20:34,16-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
45abb042-5fb2-4b31-975e-a41df21cadf1,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:53,16/08/2023 21:03,16-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
638e7f23-3315-4df7-aaa5-089286be0d53,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:34,16/08/2023 09:32,16-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
7e8d27c2-d3f6-44b0-9d27-ac4e3f2a4532,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 19:20,16/08/2023 16:35,16-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,1
a309ee3d-eb6a-47f5-9822-b7acd2f4ac87,Inbound,Refund Related,Refund Enquiry,If we what enquire something u r not allowing us to type our own sentence..it's automated message displays.. allow us to type our own query ,,,16/08/2023 08:52,16/08/2023 09:26,16-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
f8549366-869e-4200-b1ec-1ea45c152e79,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 07:15,16/08/2023 07:23,16-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
7093cf39-84e9-4883-a73b-90417f541bc2,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:29,16/08/2023 08:31,16-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,3
c080627c-a91a-402c-895b-717d3d1b755e,Outcall,Returns,Return request,,,,16/08/2023 18:20,16/08/2023 18:42,16-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
33ede463-bfc5-4f41-a36e-15c62ccaba0b,Inbound,Returns,Return request,,,,16/08/2023 16:28,16/08/2023 16:31,16-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
99f434d2-3c31-4f10-88c3-7945270f2d50,Inbound,Order Related,Delayed,,,,16/08/2023 17:09,16/08/2023 17:11,16-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
e3e981d2-5a9d-42b4-86a6-4b2fc04c451e,Inbound,Cancellation,Not Needed,,0ab5f312-499a-44ce-bae6-184fe9a78e9d,09/08/2023 09:00,16/08/2023 15:17,16/08/2023 15:39,16-Aug-23,CHENNAI,Books & General merchandise,165,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
f369e336-015f-429c-a988-dd95dea71800,Inbound,Returns,Reverse Pickup Enquiry,Good service ,a555c3c5-52b7-4143-a1c7-67c5783c782b,07/08/2023 16:10,14/08/2023 19:52,16/08/2023 09:59,16-Aug-23,RAJULA,Electronics,899,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
29cb3f0f-eba3-4e8a-bc7c-bc66d51591b2,Inbound,Returns,Reverse Pickup Enquiry,5 star,fe5a7e19-5cc6-487e-8023-5a4ab8a2381c,10/08/2023 23:19,14/08/2023 15:54,16/08/2023 22:50,16-Aug-23,NAGPUR,Books & General merchandise,474,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
1ed80c1f-a09c-4aeb-b21f-d0add1e340dd,Inbound,Order Related,Delayed,,,,15/08/2023 12:28,16/08/2023 06:02,16-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
4e7ac00a-20d8-4d92-b4bd-bd5933b6bf9f,Inbound,Returns,Return request,,,,16/08/2023 09:22,16/08/2023 11:29,16-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
785583fb-ad9c-4fcc-a6b5-f07e6395b177,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 00:02,16/08/2023 00:04,16-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
f4478aba-daf3-45f8-91c3-4f50afee1d4f,Inbound,Returns,Fraudulent User,,,,16/08/2023 11:13,16/08/2023 14:16,16-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
37b81994-5e68-4abd-a674-a7ed938fd33a,Inbound,Returns,Wrong,So good vehbear,,,16/08/2023 16:32,16/08/2023 17:04,16-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
abe531d7-16d6-4d0e-baef-1e7d06632843,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:00,16/08/2023 12:08,16-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
bd559c7b-d826-441d-b967-409b795c1704,Inbound,Cancellation,Not Needed,,,,16/08/2023 13:47,16/08/2023 13:57,16-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
048166d9-d900-48e6-98d2-3c0d9283b82b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:28,16/08/2023 16:32,16-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,4
c293e841-7e1b-4350-8e5a-92b43771c5ef,Inbound,Order Related,Installation/demo,,,,16/08/2023 17:16,16/08/2023 17:20,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
503fdedd-f52a-4e23-a6e2-3d9164e9db6a,Inbound,Returns,Return request,,,,16/08/2023 18:53,16/08/2023 19:02,16-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
bbc57874-ddff-4e29-b198-5727ac0b34d3,Inbound,Returns,Return request,,,,16/08/2023 18:56,16/08/2023 20:55,16-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
2f39c508-9961-464f-aefe-f5356a48d15d,Inbound,Order Related,Delayed,,,,16/08/2023 20:16,16/08/2023 20:18,16-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
eec7c53f-e6f1-4ebc-b883-9f22605e077d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:55,16/08/2023 21:13,16-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
14abb5f8-9f64-445f-98fe-355bbbd6dd95,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:50,16/08/2023 21:58,16-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
1e503ffa-babb-4477-a453-774a6a23aaba,Inbound,Returns,Return request,U r doing good job this in of tq,069c568e-e767-48ff-bd62-878922cef41e,05/08/2023 22:24,16/08/2023 10:12,16/08/2023 14:14,16-Aug-23,ELURU,LifeStyle,454,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
977dd288-a417-467e-ba9e-e680674264a2,Inbound,Order Related,Delayed,Very nice ,24c5e323-58f7-4430-8727-c9e401d5c526,05/08/2023 15:09,16/08/2023 15:30,16/08/2023 16:02,16-Aug-23,SAHARSA,Books & General merchandise,160,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
ce7e266f-36a3-4abb-a3f4-6a9f503a5f4d,Inbound,Returns,Reverse Pickup Enquiry,"Hello, Shopzilla executive I ordered S size product, however every time - s size is perfect for me but this Sassafras gown - s size, sleeve was so long, so loose after wearing I get to knw, so I exchange this product with XS size - delivery man change the product and left, When I check the XS size it doesn't fit me well so tight, so I call delivery agent to take this product and return my S size product which I gave u today only He said - talk to customer executive, And the customer executive said - Sorry we can't do anything from here since item has already exchanged, if u want this same size S product then u need to place the fresh order since there is no option to change with same size as u already use that option, customer executive was so confused, I said to her - ma'am I just want to exchange my product with S size, which I had returned today with delivery person. I don't know what she understood, I hang up the phone. Shopzilla manager / Team- Plz let me know sometimes the product size is not okay as per the given chart in the Shopzilla website. Plz provide authorization to customer executive to deal with the delivery hub / delivery vendor. Literally it took nearly a month to get my exact size product, Try to understand - customer can't buy - 2 different size product at a time in order to check which one gonna fit? So we order right size according to chart, still face issue, thn we think might be one smaller size would be best for us, unfortunately it's too small for us then after testing, we want our original product back bcz we love the design of clothes, somehow there is no such option in Shopzilla website where I can exchange with same size, We return product in afternoon, but somehow came to know it's not fit, then the product which I had returned, I want that same product, Plz make comfortable to customer by placing option to return size, and also there is no connection between delivery man & customer So worst for customer satisfaction, Now to get same product, again I have to place order, it gonna take time of 6 day So HARASSMENT to Shopzilla customer with such big so called Shopzilla Brand - I'm the Shopzilla plus ?customer I'm the fan of Shopzilla quality products but plz do some changes as per thousands customer requirements U r running the business then keep ur website and ideas updated.. Hope u do understand, else call me ",,,15/08/2023 17:32,16/08/2023 12:56,16-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
fbb8afac-86b1-4418-9e4e-d0c4b50d1e8b,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 06:24,16/08/2023 06:38,16-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,3
1d04f385-89ec-4b73-b77f-60138cc0814a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:23,16/08/2023 08:33,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
d1c087c1-d99d-45a5-a922-a76b4a2fc688,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:36,16/08/2023 09:40,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
2a3d3055-e162-4b73-9af2-54acdc701ec7,Inbound,Returns,Fraudulent User,Good,,,16/08/2023 10:33,16/08/2023 11:16,16-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
db2f6ec4-7c30-4a24-9f81-69ada0059306,Inbound,Returns,Return request,good service by Shopzilla support,,,16/08/2023 12:02,16/08/2023 12:03,16-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
12b6e790-e2a9-41f3-ab22-fb2af771ff8c,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 14:44,16/08/2023 14:48,16-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
0ac25cc5-9f13-4389-9333-dd1fd92ab703,Outcall,Feedback,UnProfessional Behaviour,Waiting for the assured assurances and effective action. ,,,16/08/2023 14:46,16/08/2023 15:59,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
24f16f99-996f-47b6-8af5-70c1fd148571,Inbound,Order Related,Delayed,,,,16/08/2023 16:02,16/08/2023 16:04,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
0b74ea6b-4135-4c29-a835-40de77119804,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:19,16/08/2023 16:23,16-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,1
5b00d635-f165-4ed5-9869-07f87e038632,Inbound,Returns,Reverse Pickup Enquiry,Plz send the item as demanded ,,,16/08/2023 17:08,16/08/2023 17:09,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
27f5c07d-0bbb-44ac-9e1e-d5d1c2b30179,Inbound,Order Related,Priority delivery,,,,16/08/2023 18:54,16/08/2023 18:56,16-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
8bd9984e-c320-4fb2-931a-c58b0ea0047e,Inbound,Returns,Reverse Pickup Enquiry,,72a4489b-da60-4db5-b6f8-69d23fef6918,05/08/2023 14:01,16/08/2023 17:59,16/08/2023 21:10,16-Aug-23,MAKHU,Electronics,575,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
35885e43-35b9-47dd-9ccb-55fbf50f0032,Email,Order Related,Delayed,,213330a3-a898-4bd8-824d-687a5090e55a,04/08/2023 21:02,16/08/2023 10:07,16/08/2023 18:15,16-Aug-23,SHIMLA,Home Appliences,40990,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
96b5f051-1801-4138-96e8-5ed0fceb76bb,Inbound,Returns,Return request,Good ,668a4ec1-3a37-43ae-b90f-92630d34b65a,08/08/2023 18:51,16/08/2023 18:05,16/08/2023 18:23,16-Aug-23,GUWAHATI,Electronics,999,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
4ba05d83-2d81-43f6-bee1-ed9faded630f,Inbound,Order Related,Delayed,Good work ??,4bee878b-a881-416e-b811-9e9f096f6cb7,09/08/2023 19:34,16/08/2023 12:15,16/08/2023 14:48,16-Aug-23,OSMANABAD,Mobile,12999,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
ef3e80fa-9bcc-4670-82ca-c5c5538ccf9a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:49,16/08/2023 17:39,16-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
31e6b49e-7ca0-4306-96a3-567d785bca21,Inbound,Order Related,Delayed,. ,,,16/08/2023 09:50,16/08/2023 09:53,16-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
30c2e24b-091e-4520-84fb-7911aabe6d08,Inbound,Shopzilla Related,Signup Issues,Provide policies for exchange of products size for a non refundable dress,,,16/08/2023 08:19,16/08/2023 08:23,16-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
e38c29ff-d4f0-4c16-86bd-75038ba2380f,Inbound,Order Related,Invoice request,,,,16/08/2023 12:17,16/08/2023 12:33,16-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
ea09d98a-63d4-4143-8035-0e92c468baca,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 15:10,16/08/2023 15:12,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
247b304e-fcf5-4e44-bc72-15437056299a,Inbound,Order Related,Order status enquiry,,,,16/08/2023 15:34,16/08/2023 15:42,16-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
754c7681-0477-419d-bba3-43fe1cfec6ef,Inbound,Returns,Return request,,,,16/08/2023 16:03,16/08/2023 16:04,16-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
e8c3f8d1-d08e-48c8-b150-6ea2ceafff92,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 16:43,16/08/2023 17:30,16-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,1
7ac622b6-a079-4b23-aa3d-f3ca483f4ce5,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 16:51,16/08/2023 16:52,16-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
be961eb0-b2b1-4b1f-97bd-809818f42947,Inbound,Payments related,Online Payment Issues,Nothing else ,,,16/08/2023 21:35,16/08/2023 21:58,16-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
011f8b38-db5d-4bfe-9a73-b2d96ee9d18d,Inbound,Returns,Reverse Pickup Enquiry,Very good behavior ,,,16/08/2023 22:34,16/08/2023 22:36,16-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
6ea3aa9f-666c-456e-9b84-808daccec87c,Inbound,Returns,Service Centres Related,,6421be57-f65c-4daa-a50e-6ee2c983b218,31/07/2023 10:14,16/08/2023 07:20,16/08/2023 11:02,16-Aug-23,HIMATNAGAR,Books & General merchandise,1099,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
efdddb9d-7653-4d88-98c3-67487aeb6b66,Outcall,Returns,Reverse Pickup Enquiry,,2ad3a30f-450b-4c98-b2b7-c683521589f1,08/08/2023 15:43,16/08/2023 11:14,16/08/2023 11:15,16-Aug-23,SURAT,LifeStyle,839,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
e35f686b-00d2-40a8-b49f-22652a6f3969,Email,Order Related,Delayed,Give some contact information about logistics to these customer executive ,c3aa51b4-8579-418e-9846-9feb058b9f6f,07/08/2023 19:20,16/08/2023 11:14,16/08/2023 11:15,16-Aug-23,YAVATMAL,Home Appliences,24990,,Steve Washington,Emma Park,John Smith,>90,Morning,1
3b231b40-8f67-4828-bb6f-40b5576de148,Email,Refund Related,Refund Enquiry,Good ,,,16/08/2023 17:34,16/08/2023 17:35,16-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
bcaeee22-1d5f-4ce4-8fc6-c08fdad0c0bb,Inbound,Returns,Wrong,,,,16/08/2023 15:24,16/08/2023 15:29,16-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
35e399d9-158d-45c5-8ad4-f5f3e484f09c,Inbound,Order Related,Delayed,,,,15/08/2023 15:25,16/08/2023 15:27,16-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
892c8cb2-7193-493c-866a-a1856cb91221,Inbound,Feedback,UnProfessional Behaviour,,,,15/08/2023 17:27,16/08/2023 09:25,16-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,4
26266137-f7af-4235-a171-3bda755db0af,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:48,16/08/2023 08:50,16-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
3e3425df-fce2-4d3d-83c2-a76d2320d769,Inbound,Refund Related,Refund Enquiry,Very good,,,16/08/2023 09:55,16/08/2023 09:56,16-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
41c4b11c-1411-4f87-a41e-6813ce4f277c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:14,16/08/2023 13:24,16-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
19e63aa2-bbc4-404b-bdaa-204f3f4f856a,Inbound,Returns,Return request,,,,16/08/2023 13:14,16/08/2023 23:01,16-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
1c75b8fe-4d64-49ec-b8a5-c3a2a6c81aa8,Inbound,Product Queries,Product Specific Information,Connection was not clear. The supports voice was breaking.,,,16/08/2023 14:27,16/08/2023 14:33,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5febb480-449b-422a-8149-a989207672af,Inbound,Returns,Missing,5 start ,,,16/08/2023 15:46,16/08/2023 15:52,16-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
aaf7b61f-91e1-43a5-b21e-7b0757f68669,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:08,16/08/2023 16:09,16-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
751d6864-c486-4f3c-8309-1170b1853eb4,Inbound,Returns,Fraudulent User,,c516d3ab-4bdb-4d6b-92d5-79b3134c0792,08/08/2023 18:22,14/08/2023 22:07,16/08/2023 10:25,16-Aug-23,SAMBALPUR,Home Appliences,1499,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
bf6025b7-7ef3-45e3-a4a1-3e0c5a840e2e,Inbound,Returns,Missing,,,,16/08/2023 13:36,16/08/2023 16:23,16-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
642d36bd-371e-4c1c-a0df-a326812acbd5,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 20:56,16/08/2023 21:04,16-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
3cafbced-8587-48d0-898c-789e02394830,Email,Refund Related,Refund Enquiry,,900a6c5a-a192-4526-b9ec-a6ad462c288e,10/08/2023 20:03,16/08/2023 15:52,16/08/2023 15:53,16-Aug-23,GYANPUR,Furniture,1503,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0b6d66f3-dcb5-4bf4-aee4-b942161919fe,Inbound,Returns,Fraudulent User,,2533d78b-1937-4af3-9f1c-585630043402,12/08/2023 09:57,14/08/2023 12:23,16/08/2023 18:40,16-Aug-23,PIRU,Books & General merchandise,376,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
4138f503-b91e-494e-8bf4-0ba62b1835af,Inbound,Order Related,Delayed,Try to slove the problem as soon as possible.,,,16/08/2023 16:03,16/08/2023 16:12,16-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
2b76926e-0c94-4228-b7ef-c4aa1e9f5669,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:13,16/08/2023 16:19,16-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
62f7edcd-ee03-4703-abaa-bf8142a54f17,Inbound,Returns,Fraudulent User,good job done by customer care.,,,16/08/2023 09:40,16/08/2023 11:35,16-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
8a58fa92-8334-4217-8cda-2122e0dccc1e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:32,16/08/2023 20:15,16-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
41e2cfab-06d1-4aa6-9dd5-e22df3f3c094,Inbound,Returns,Return request,,,,16/08/2023 12:46,16/08/2023 13:14,16-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
87416360-a479-4a5b-995c-3c71bba95ca3,Inbound,Returns,Service Center - Service Denial,,,,16/08/2023 13:19,16/08/2023 13:53,16-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
cdee11ae-4531-4d91-9c4e-37aae4a06ce0,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 13:47,16/08/2023 14:30,16-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
93bb82d5-d243-44a8-a3ea-04a2516594bf,Inbound,Returns,Reverse Pickup Enquiry,Service is not good,,,16/08/2023 14:46,16/08/2023 14:52,16-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,1
56020bfd-60c8-46bd-bd1b-7bf8d09ae3de,Inbound,Returns,Damaged,,,,16/08/2023 22:14,16/08/2023 22:14,16-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
467c9df8-ada8-434e-b930-f27d892c8f98,Inbound,Order Related,Delayed,,e204e84d-deaa-42fe-aa99-61d8c18762aa,03/08/2023 16:02,16/08/2023 13:42,16/08/2023 13:43,16-Aug-23,PEDANA,LifeStyle,199,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
47a1bbe6-f48e-48b5-b087-ef8bbbebc47a,Inbound,Order Related,Delayed,,,,16/08/2023 10:37,16/08/2023 10:38,16-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
3b29e049-fec5-4fd4-b264-b0ff6c31cecf,Inbound,Order Related,Delayed,,,,16/08/2023 12:55,16/08/2023 12:57,16-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
4bc5eb43-bea9-4990-bb64-15b869d5cdeb,Inbound,Order Related,Delayed,worst service,,,16/08/2023 10:45,16/08/2023 10:46,16-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
a02032b6-df08-4542-94f1-d474159bc966,Inbound,Order Related,Order status enquiry,I am plus member of Shopzilla I was ordered one bycycle for my son Birthday gift and it was delivered before one day but the cycle handle not working due to Handel nut and threads problem. I have loss my commitment to my son I was not fullfill his Birthday gift I was replace the same order but it will deliver by 25th Aug23 my son also told why you ordered from Shopzilla so my suggestion is Before send the prodict seller must be final check the product and send to customer otherwise the material return / replacement back and  pickup again ordered unnecessary wastage of time really  I am not satisfy further one of my friend which I advised him to purchase from Shopzilla he also same problem and he was returned his orders.So plz look in to this matter and solve it,,,15/08/2023 19:35,16/08/2023 19:14,16-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cf01be53-2fd3-4c91-a7d5-db004c19783e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:13,16/08/2023 13:13,16-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
d3d5305c-4571-4dff-a739-c211138c9469,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:15,16/08/2023 12:43,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
9347190a-6277-4a03-bdc5-ada35512a7bf,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:29,16/08/2023 11:30,16-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
eda1c4ad-3bf8-4b46-b172-c7a4f0d64206,Outcall,Product Queries,Product Specific Information,,,,16/08/2023 12:15,16/08/2023 13:23,16-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5dee1d9f-42ef-475a-a5d8-aaf4fccc7566,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:00,16/08/2023 14:30,16-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
d36cb849-be7d-4110-aafa-f0b57e9b484c,Inbound,Cancellation,Not Needed,Make policy more flexible ,,,16/08/2023 14:26,16/08/2023 14:28,16-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
d5acc090-6165-40e1-82db-0de2053cf0b3,Inbound,Order Related,Invoice request,Good behaviour ,,,16/08/2023 16:04,16/08/2023 16:06,16-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
380894da-dbfe-44c1-868e-1b5bacec6006,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:08,16/08/2023 18:13,16-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
84f60972-fd4a-4851-a468-cf784c6c40f8,Inbound,Returns,Reverse Pickup Enquiry,Struggling to make a refund for past 5 days with Shopzilla and Shopzilla,,,16/08/2023 18:08,16/08/2023 22:33,16-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
34d1cfe2-46f5-4fca-ae85-2a0eacb82da4,Inbound,Returns,Return request,,,,16/08/2023 19:48,16/08/2023 20:06,16-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
f6f7c274-8f1a-4c1c-85e9-7179aec22496,Inbound,Returns,Return request,Super very nice approach ,,,16/08/2023 20:37,16/08/2023 20:40,16-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
481b75ab-d30d-44b0-8aa3-f64509a30d1e,Inbound,Returns,Reverse Pickup Enquiry,,764da66f-4e76-4c81-8a88-60b0812a0a2b,29/07/2023 11:25,16/08/2023 16:56,16/08/2023 17:05,16-Aug-23,SASARAM,LifeStyle,799,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
b96a7c92-1e6f-4cbb-a66a-b220b7eec2d3,Inbound,Order Related,Order status enquiry,,842945b5-75f8-432b-8ae6-d0b16a3461e2,13/08/2023 14:23,16/08/2023 12:38,16/08/2023 12:38,16-Aug-23,HYDERABAD,Books & General merchandise,119,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
25b5867e-ee57-41da-915e-fca8b51fab5e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:48,16/08/2023 08:51,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,1
36be3e6f-8940-4b03-874b-2b0495b5b8b1,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:03,16/08/2023 09:10,16-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
be9b50bb-f5f0-49e1-9a67-c4cd07808f0c,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:26,16/08/2023 09:26,16-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
3f2bda07-41a9-4c21-8e33-cb301c5b7e97,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:53,16/08/2023 12:06,16-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
9e0e4084-6870-457f-9ba6-bb25c2016059,Inbound,Order Related,Order status enquiry,Thanks Shopzilla ,,,16/08/2023 13:27,16/08/2023 13:28,16-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cab05511-d897-4d31-90ff-546767fca876,Inbound,Order Related,Installation/demo,Nice,,,16/08/2023 17:10,16/08/2023 17:28,16-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
1d9bde28-ff3e-466d-817d-0de7a01c10d3,Inbound,Returns,Return request,,,,16/08/2023 20:14,16/08/2023 20:27,16-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
319fa895-1fc0-4a96-bf86-f575e0e85bba,Inbound,Returns,Return request,,,,16/08/2023 21:07,16/08/2023 21:12,16-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
8ad7b4c9-3696-4e44-9516-6481e3cbab24,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 21:29,16/08/2023 21:36,16-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
94682b99-0e03-462a-b106-d904050c9856,Inbound,Returns,Service Centres Related,Better ,950de853-68e9-4865-894a-0ae16f3791a7,06/08/2023 11:24,16/08/2023 15:06,16/08/2023 21:41,16-Aug-23,PATNA,Home Appliences,2199,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
6dd036ff-ebc0-4cf0-a3a4-390d60177a83,Inbound,Shopzilla Related,Signup Issues,.,,,16/08/2023 07:43,16/08/2023 07:47,16-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a61ac087-98be-45c5-980a-3e9ee640e3c6,Inbound,Offers & Cashback,Affiliate Offers,,,,16/08/2023 10:05,16/08/2023 10:06,16-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
f3431cfb-b48a-44ab-ad1d-c319ee6f015b,Inbound,Returns,Service Centres Related,Best,,,16/08/2023 10:36,16/08/2023 11:46,16-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
77b34210-871f-4360-83dc-f5f876539b28,Inbound,Offers & Cashback,Other Cashback,,,,16/08/2023 11:51,16/08/2023 12:27,16-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
f86704bd-0d87-470a-97ae-f2f6ddc0e550,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 13:20,16/08/2023 13:23,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
62dec790-4a45-48df-aadc-789499a67556,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 16:50,16/08/2023 16:51,16-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
d9f706ac-efa2-4e52-8a61-9bf3d2a1f1e3,Inbound,Returns,Service Center - Service Denial,,,,16/08/2023 15:43,16/08/2023 17:11,16-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
56c91352-427c-42bc-9450-5b853b66173b,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 18:30,16/08/2023 19:34,16-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
76ed5da4-93e6-46b2-b06b-d88fd1bd0bd4,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied with your sweet words & thanks for Shopzilla support team ????,,,16/08/2023 19:04,16/08/2023 19:07,16-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,1
b070bfd5-9d62-4d3d-a654-65c8d2b484f4,Inbound,Returns,Reverse Pickup Enquiry,,b8a9922e-1237-4ff7-981d-a23dde417988,25/07/2023 17:03,16/08/2023 13:11,16/08/2023 13:14,16-Aug-23,LUDHIANA,Books & General merchandise,613,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
ce2cf8e9-0d23-4e8d-80f6-a8171e4fbffd,Inbound,Returns,Fraudulent User,,ac963666-213e-46c5-a814-9a3d9f0445a9,29/07/2023 18:50,15/08/2023 23:55,16/08/2023 08:38,16-Aug-23,JAIPUR,LifeStyle,1499,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
b023e7fa-9cd7-4058-aa8f-fd585f336761,Inbound,Order Related,Delayed,,d1e2af68-ef71-437d-9bad-c950095f6727,09/08/2023 12:47,16/08/2023 12:32,16/08/2023 12:33,16-Aug-23,JAMMU,Books & General merchandise,349,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
7b669f70-8f74-41b5-9421-f929710fff82,Inbound,Order Related,Priority delivery,Thankyou for customer solve this problem ,5463c392-0d10-4ff8-b936-9861edf0e748,08/08/2023 18:01,16/08/2023 09:44,16/08/2023 09:47,16-Aug-23,NAWABGANJ,Mobile,21999,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2e12a08f-dd2c-421e-8a3e-b096d3e09cd3,Inbound,Order Related,Order status enquiry,Terrible experience with order delayed and no one having any clue about its whereabouts... Review on social media will follow ,689ab2a9-793d-4e1f-ba33-a327a0c91f24,13/08/2023 23:28,16/08/2023 16:43,16/08/2023 21:55,16-Aug-23,MUMBAI,Mobile,24999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
6d13112c-14ab-4941-878b-2730d69eae31,Inbound,Returns,Reverse Pickup Enquiry,Don't bothere the costumer,,,16/08/2023 15:00,16/08/2023 18:08,16-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
8d42d524-f976-4d3b-8e62-dcfede2425ef,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 09:31,16/08/2023 09:32,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
dfb46ee3-0f63-4304-8171-cd55ce753937,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:23,16/08/2023 18:24,16-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
28377583-1772-456f-a2f5-cf1a06e12c00,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:13,16/08/2023 11:14,16-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
af78245d-3788-4829-8232-abdf9537466d,Outcall,Returns,Return request,,,,16/08/2023 13:04,16/08/2023 13:09,16-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fb57180d-65cb-4822-a2c5-3db595149571,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 13:08,16/08/2023 14:30,16-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
855f9965-61f5-4687-8b66-e84643e4a35b,Inbound,Returns,Return request,  Work ..Feel free to Contact the same Number   if your thinking about Career change or looking for other job as optional ...Consider this as Growth Invitation for your work excellence ,,,16/08/2023 23:20,16/08/2023 23:30,16-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
21ce7ce9-ca5b-425c-9a0b-b92476c1cad8,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:47,16/08/2023 18:25,16-Aug-23,,,,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
625e99ce-d0bf-47a7-bbf1-d651947f7067,Inbound,Order Related,Invoice request,,,,16/08/2023 18:06,16/08/2023 18:09,16-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
2878b0ee-b095-4b6c-9ba8-79d2204ae54d,Inbound,Payments related,Online Payment Issues,Communication was grateful and kindness with customer supportive agent ,,,16/08/2023 22:11,16/08/2023 22:20,16-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
752b47bd-8528-4e76-8b45-317c3736d7d1,Inbound,Order Related,Delayed,,a320d6ef-08f0-4ad5-b53f-967f1a3e82c9,04/08/2023 12:13,16/08/2023 16:47,16/08/2023 17:12,16-Aug-23,RURA,Home Appliences,30899,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
08a3ae62-7bf9-4b09-9ad6-ea87f847057b,Inbound,Order Related,Delayed,,8538ab84-d3d8-475c-ad33-ae569ace5895,08/08/2023 23:56,16/08/2023 14:17,16/08/2023 15:34,16-Aug-23,PUNE,Electronics,52990,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d2a8dd3c-143a-4ad5-a265-ffb0df177ed9,Inbound,Order Related,Order status enquiry,,2225ac41-9ddc-4049-aefb-fd1542d56b78,03/08/2023 22:16,16/08/2023 12:01,16/08/2023 12:09,16-Aug-23,TULSIPUR,LifeStyle,595,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
d75f2dba-331b-4354-bf34-1b576804cfaf,Inbound,Refund Related,Refund Related Issues,Good,8e236a67-0b86-4967-bf38-2e0f98b6fec1,04/08/2023 12:13,16/08/2023 20:56,16/08/2023 21:39,16-Aug-23,MUMBAI,Mobile,11499,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
db8b762f-f18d-40f9-b52c-ce0f4a54e9d5,Inbound,Returns,Reverse Pickup Enquiry,,3bde60ea-6831-4084-89a3-ac90bafc1d4e,26/07/2023 10:38,16/08/2023 18:35,16/08/2023 22:00,16-Aug-23,PALI,Electronics,36899,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
624d15ff-5944-4dd4-90e7-819c5fe790ff,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:15,16/08/2023 18:18,16-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
61e72c52-f4a1-492c-a032-45d266c03ac7,Inbound,Returns,Return request,,,,16/08/2023 10:38,16/08/2023 10:47,16-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
00fd8b58-f25b-4280-9fe8-d077bc611b70,Inbound,Order Related,Invoice request,,,,16/08/2023 10:39,16/08/2023 10:46,16-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,4
a25184c0-aefe-45c9-802a-ebee8407d0b9,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:21,16/08/2023 19:24,16-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
398653df-d737-428a-abd0-74323bc14ca0,Inbound,Returns,Reverse Pickup Enquiry,  is quite nice and supportive in behaviour ,,,16/08/2023 20:09,16/08/2023 20:12,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
12e225c8-da0e-49a3-9be2-1cf109c20980,Inbound,Returns,Reverse Pickup Enquiry,,ea7ca9af-fe9f-4856-ae5b-25bc8a139f15,04/08/2023 19:00,16/08/2023 12:53,16/08/2023 12:58,16-Aug-23,SIKAR,Electronics,999,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
3b854a9a-3bf2-4343-9a3b-3aea05eeccf1,Inbound,Returns,Reverse Pickup Enquiry,,05f894bf-6b2e-4e00-9ab5-365253bb3d9a,12/08/2023 17:39,16/08/2023 13:05,16/08/2023 13:07,16-Aug-23,BEGUSARAI,Books & General merchandise,418,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
2635d852-5b09-44f1-b02f-9a897d9d0bc5,Inbound,Returns,Wrong,,,,16/08/2023 06:40,16/08/2023 06:42,16-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
8d6db325-fe84-4c0c-b1b6-02c4cfec304b,Inbound,Returns,Wrong,,,,16/08/2023 08:46,16/08/2023 08:48,16-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
f7618cab-e89e-4800-a102-20c19e243f96,Inbound,Shopzilla Related,General Enquiry,Good Shopzilla ,,,16/08/2023 08:48,16/08/2023 09:10,16-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
753acadd-1d28-4fdc-8346-d8e93b142ad6,Inbound,Order Related,Invoice request,Please provide option on Billing address ,,,16/08/2023 10:17,16/08/2023 10:18,16-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
abbcaaa9-ddd9-458f-bb77-54a34c56c5c5,Inbound,Returns,Reverse Pickup Enquiry,"I expect the same quality of overall service , which is currently provided, to be maintained in future also ",,,16/08/2023 11:19,16/08/2023 11:24,16-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
184ca6cc-d2e4-44a8-ac3e-a3904025e383,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:39,16/08/2023 13:43,16-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,4
026fbcfe-517e-45af-aba7-7382612ccd51,Inbound,Returns,Fraudulent User,,,,16/08/2023 14:22,16/08/2023 14:55,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7918a039-8e56-49ed-9659-0e48761df93e,Inbound,Order Related,Delayed,You should also reach the village of uttarakhand,,,16/08/2023 14:48,16/08/2023 15:00,16-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
1dc81d3f-e0cc-43f2-b670-c203a0cfd428,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:37,16/08/2023 21:25,16-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
e30efc95-c766-4ee0-9ecc-e9a7e3d4dc7d,Outcall,Returns,Reverse Pickup Enquiry,Call disconnected and he did not respond anything ,,,16/08/2023 19:39,16/08/2023 20:36,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e42ca66e-d19a-4007-b4b9-7217c1f3c352,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 20:37,16/08/2023 20:38,16-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6ba9c7ab-d8e1-4d5b-8905-b16837364171,Inbound,Order Related,Order status enquiry,,,,16/08/2023 22:01,16/08/2023 22:03,16-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
741a871d-ec67-4666-aaa1-39e5235cfe9a,Inbound,Returns,Return request,,,,16/08/2023 22:34,16/08/2023 22:42,16-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
f4ac6361-cc50-4339-8b56-ee5b7e6b0428,Inbound,Returns,Reverse Pickup Enquiry,Wrost service ,028f6f09-0158-4082-83ae-3f3bf112345f,27/07/2023 11:24,16/08/2023 21:20,16/08/2023 21:42,16-Aug-23,JAIPUR,Electronics,398,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
f88502bd-8850-4e5e-a3f3-b42bdffa870c,Inbound,Order Related,Delayed,,e14ec5fa-11cc-42ed-aee0-a96d1244f973,06/08/2023 20:32,16/08/2023 07:45,16/08/2023 07:46,16-Aug-23,SURAT,Books & General merchandise,1527,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
8c25a65c-2353-43fd-8288-f73dfcc343a9,Inbound,Returns,Wrong,Very good ,11a04e12-0576-47dd-a713-c92cc41ca59c,28/07/2023 20:15,16/08/2023 18:42,16/08/2023 18:46,16-Aug-23,KHAGARIA,Electronics,1272,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6e7fb5c2-b0d7-4e8d-8e41-64dce248de4d,Inbound,Returns,Wrong,,62a5f3b0-672c-463e-a5e1-0d8c3e15c6b1,06/08/2023 21:05,16/08/2023 10:22,16/08/2023 13:29,16-Aug-23,SURAT,LifeStyle,764,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,1
e8c70277-6b97-4675-b213-5028ba0c2e88,Inbound,Order Related,General Enquiry,Thanks for Shopzilla ,,,16/08/2023 08:18,16/08/2023 08:20,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
89adbb60-be41-4ff6-9b75-103b963ec3d8,Inbound,Order Related,Order status enquiry,Very good ????,,,16/08/2023 09:08,16/08/2023 09:12,16-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
3ec3591e-b7ff-483c-925e-d39a878f4e1c,Inbound,Returns,Technician Visit,Still waiting for my issue to be resolved.,,,16/08/2023 11:13,16/08/2023 11:18,16-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
6ec01f6d-7510-4439-a10a-97599f0cf77a,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:29,16/08/2023 11:30,16-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9877f972-869e-41b8-8f38-00e1f9c60449,Inbound,Order Related,Order status enquiry,,,,16/08/2023 20:45,16/08/2023 20:47,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
61f392f5-73a2-4923-aaeb-0a826131dd6b,Email,Order Related,Seller Cancelled Order,,,,16/08/2023 12:00,16/08/2023 13:24,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
6811aae2-5cad-453e-aa34-69916486bc1f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:12,16/08/2023 13:17,16-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
32937128-9bc7-4f51-ac50-cc58c6a72136,Inbound,Product Queries,Product Specific Information,Good behaviour ,,,16/08/2023 15:40,16/08/2023 15:42,16-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
bc71bc0e-aeff-47a6-b34f-5aa2f2baa88b,Inbound,Returns,Fraudulent User,,,,16/08/2023 16:39,16/08/2023 16:42,16-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
68ce7a58-426f-4bab-92d0-ee679452e6d4,Inbound,Returns,Wrong,,ad008dc4-3492-4095-a81a-b78dea4cddb9,11/08/2023 01:33,16/08/2023 16:36,16/08/2023 16:37,16-Aug-23,Sakoli,Electronics,799,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
5e7215b2-c1ab-45e5-940c-24b35aaff568,Inbound,Order Related,Delayed,,53408aba-a69a-4a01-bd88-ccd588a17969,11/08/2023 17:33,16/08/2023 10:13,16/08/2023 10:23,16-Aug-23,BAWAL,Mobile,23999,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f1f41e56-b1b5-4531-b7af-591b5238a60a,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:50,16/08/2023 09:53,16-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
566385a0-20a8-484e-bf34-866d3b393f03,Inbound,Returns,Wrong,,,,16/08/2023 11:07,16/08/2023 11:12,16-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
c97384d3-54a1-4708-a0e8-bee22cb57524,Inbound,Returns,Reverse Pickup Enquiry,???y ????,,,15/08/2023 21:17,16/08/2023 06:50,16-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
144c4199-be68-4bb3-973b-0920c338fd04,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 08:22,16/08/2023 08:24,16-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
7ee2ab4c-6cfc-462e-9002-1ea61aad6bdc,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:33,16/08/2023 09:42,16-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
512c4899-a959-4071-b0bb-108f66805d80,Inbound,Returns,Return request,,,,16/08/2023 10:19,16/08/2023 10:19,16-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
ad636457-080c-40a8-b9c7-b367255706b7,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 11:50,16/08/2023 11:51,16-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
0e5373cb-7278-4341-bdd7-6f7b777db9a2,Inbound,Returns,Service Centres Related,,,,16/08/2023 12:24,16/08/2023 12:50,16-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
19a259a3-6199-4079-8c83-e33badc6a1c4,Inbound,Returns,Fraudulent User,,,,16/08/2023 15:18,16/08/2023 15:19,16-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
92c835a7-1137-4bbb-8079-52c2654438a0,Inbound,Returns,Reverse Pickup Enquiry,No one has idea what to   raised the concern within the replacement period intentionally Shopzilla taking extra time to over pass the return period. I raising this complaint consumer forum of  . If needed we will go legally.,,,16/08/2023 19:46,16/08/2023 19:50,16-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
78ace5ff-f983-49cf-82b8-da8e6c3fcac3,Inbound,Returns,Return request,,,,16/08/2023 20:16,16/08/2023 20:26,16-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
9f748861-5c64-46b1-9464-345618b18fd0,Inbound,Refund Related,Refund Enquiry,Solve the problem not repeat same word like sir   hm kuch nhi kr payenge ,01102d75-e6b9-478b-a1b3-4e59ff8ec486,02/08/2023 19:45,15/08/2023 12:31,16/08/2023 13:32,16-Aug-23,BARMER,Electronics,1299,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,1
0fb2f063-0724-47c0-8ec2-4ec899ae0d3e,Inbound,Returns,Return request,I am happy,8cf1b2eb-d2f6-49b9-8354-5b31bcd16dcf,09/08/2023 10:10,16/08/2023 08:11,16/08/2023 08:43,16-Aug-23,BAGNAN,Electronics,1299,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
8cb84805-433f-4110-b2ac-2b0492142e5b,Inbound,Order Related,Delayed,,20cc2cd7-617d-41fe-bc7c-9c8ce4907ac8,09/08/2023 22:40,16/08/2023 13:08,16/08/2023 13:13,16-Aug-23,PUNE,Electronics,338,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
df6c42c2-d992-4f39-956b-7704c9c01bb0,Inbound,Returns,Reverse Pickup Enquiry,Done,,,16/08/2023 11:14,16/08/2023 11:16,16-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
19f80e8c-2d37-4383-99ed-a51fb43f309a,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:13,16/08/2023 16:18,16-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
3d0c500c-9c09-4ac1-863a-38e889703004,Outcall,Order Related,Priority delivery,,,,16/08/2023 14:10,16/08/2023 14:18,16-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
01405c93-87fd-4453-83b1-532ff2bd6e75,Email,Order Related,Delayed,Such poor folks I ever dealt with. No seriousness. Damn good at saying sorry and pls understand. Not useful at all with providing solution or adequate reasons,,,16/08/2023 20:26,16/08/2023 20:31,16-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
97c0ccb5-abc9-4a2a-b3cf-f37f762db559,Inbound,Returns,Service Centres Related,,,,15/08/2023 22:35,16/08/2023 15:07,16-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
b9f03678-b735-4961-b6a1-8a3506291ed2,Inbound,Returns,Reverse Pickup Enquiry,"Provide more control to customer care agent so that he/she can resolve the issues then and there itself, which will save time form both customer and Shopzilla. Thanks",,,16/08/2023 09:49,16/08/2023 09:55,16-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
09e65a1b-ca30-4b68-bc06-f33223c650c0,Inbound,Order Related,Order status enquiry,Dokha baje hai customer name ,,,16/08/2023 10:14,16/08/2023 10:18,16-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
01fe6581-a8e6-4ee1-98d4-3cdb1f9f180c,Inbound,Order Related,Delayed,My delivery is not pickup but if is pickup ,,,16/08/2023 10:40,16/08/2023 10:42,16-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
af0fec34-f416-44f0-b271-0bc9fdade6a3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:18,16/08/2023 14:27,16-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
20888570-7e27-4915-8195-fbfd6714092e,Email,Order Related,Delayed,,f6fc943c-2158-4627-8a5d-a41a4f1952ec,07/08/2023 20:15,16/08/2023 12:05,16/08/2023 12:06,16-Aug-23,OSMANABAD,Books & General merchandise,212,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
10e7e47d-5f67-43cb-a1f4-4fa086f90ee0,Inbound,Returns,Reverse Pickup Enquiry,,a2c8bc53-fabb-4bc0-a61d-817196486d2a,24/07/2023 22:37,16/08/2023 23:26,16/08/2023 23:31,16-Aug-23,JAIPUR,Electronics,875,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
8309a549-3d79-43d0-80df-b38901aaecf5,Inbound,Order Related,Delayed,,bf7441f4-33f4-4c0f-8abc-47a54f7e50e9,08/08/2023 19:06,16/08/2023 21:01,16/08/2023 21:02,16-Aug-23,MUMBAI,Electronics,2416,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
7d647eba-65be-4162-9f93-a27d0c3ca163,Inbound,Order Related,Delayed,,51f1e0c6-651d-4489-bee1-e402ca395933,07/08/2023 17:16,16/08/2023 09:50,16/08/2023 09:53,16-Aug-23,VASAI,Books & General merchandise,949,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
674315a0-f0fa-43fa-9bdf-feedadcb71e5,Email,Returns,Service Centres Related,Please improve the process for the brand related return/replacement policy. There is no clear response from brand for the replacement.,6728960b-ea9b-4484-b76c-b3526d5d569a,08/08/2023 11:20,16/08/2023 14:10,16/08/2023 14:13,16-Aug-23,MUMBAI,Home Appliences,32490,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
cc20c30b-6846-43e4-ade0-32d221d3720f,Inbound,Returns,Return request,,,,16/08/2023 09:30,16/08/2023 09:37,16-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
e7b1b412-ec01-4b5b-a41b-1727d9cde737,Inbound,Order Related,Installation/demo,,,,16/08/2023 09:43,16/08/2023 09:55,16-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
2dd70782-6cde-43e1-a2da-efe7cdc7d07e,Inbound,Order Related,Order status enquiry,Very good ,,,16/08/2023 11:41,16/08/2023 11:42,16-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cfedddb4-033e-459c-af3d-89a8399b30a5,Inbound,Order Related,Order Verification,Good ,,,16/08/2023 10:05,16/08/2023 10:13,16-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
23a349cd-615c-43bd-9c12-0c6e2183f4a3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:43,16/08/2023 15:36,16-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
fd1987f1-7293-4668-baf0-b09bb84ad18e,Inbound,Order Related,Delayed,,,,16/08/2023 13:20,16/08/2023 13:23,16-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
afa8e362-100d-4c5f-a5e0-1e701402dfad,Inbound,Returns,Return request,,,,16/08/2023 13:56,16/08/2023 13:57,16-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
069be578-2d17-4f5f-ab65-20b41a278c80,Inbound,Returns,Fraudulent User,Please add a option in Shopzilla app for missing product in grocery ,,,16/08/2023 17:29,16/08/2023 17:33,16-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
ae171870-1e23-49e5-a55f-b0157fb26604,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:33,16/08/2023 19:34,16-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
d31f3536-50c9-4383-aae7-e13f8712efae,Inbound,Returns,Reverse Pickup Enquiry,,6b1a5bf1-61ff-43d6-8f83-f86f27cc7763,07/08/2023 22:55,16/08/2023 15:43,16/08/2023 15:45,16-Aug-23,DHARMAPURI,Mobile,922,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
0b86da0f-020c-418b-8a9a-a0d1fadecacb,Outcall,Returns,Missing,,,,15/08/2023 08:59,16/08/2023 08:20,16-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
d1372236-b49a-4dce-be87-3278ecd5cabb,Email,Returns,Service Centres Related,You're executive say me I have send service center number and address but till time not received I have call 2 time in Shopzilla but no massage received till time ,,,15/08/2023 13:07,16/08/2023 08:07,16-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,1
4a9e183d-39c9-46be-a298-82dc3a8c5cfc,Inbound,Returns,Damaged,,,,16/08/2023 15:17,16/08/2023 15:19,16-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
ee6cc56e-94fc-487d-8167-d1bc7225d0ae,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 01:00,16/08/2023 01:07,16-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,4
b8d5e172-d9a3-4657-8725-1748dd9eae26,Inbound,Product Queries,Product Specific Information,Very pathetic service as my office chair got delivered but without any nut bolt and support team is not able to solve the problem,,,16/08/2023 10:55,16/08/2023 11:02,16-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
36d683f5-6679-4cdd-8058-1633993272d8,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:07,16/08/2023 14:07,16-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3111ac65-ebee-4b4e-8fb3-7087967301c4,Inbound,Order Related,Invoice request,,,,16/08/2023 17:52,16/08/2023 17:54,16-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
e22df19c-f8a4-4982-851a-533607d31b32,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 17:56,16/08/2023 18:00,16-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c0815e33-a1d2-4a9f-97ac-bfefaf5d11a9,Inbound,Returns,Wrong,,,,16/08/2023 20:42,16/08/2023 20:44,16-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f7cd969c-27d5-47cf-9afc-76c3b2ea7110,Inbound,Returns,Wrong,,,,16/08/2023 08:07,16/08/2023 10:05,16-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
1562f92b-984d-48c9-a603-4cc572b44b8d,Inbound,Order Related,Installation/demo,Easy ways to resolve customer problems which is taking much process and time ,,,16/08/2023 13:45,16/08/2023 14:07,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7821b81a-01fe-473a-b462-a782ef3a0a5c,Inbound,Order Related,Delayed,,,,16/08/2023 14:51,16/08/2023 14:52,16-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
a58f348a-a326-40be-a162-1209ae5731aa,Inbound,Order Related,Order status enquiry,No,,,16/08/2023 16:19,16/08/2023 16:20,16-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b6536dec-9e87-4496-b0a3-ec4598b2c486,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 15:38,16/08/2023 15:39,16-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
c5d4a835-2070-42a1-abfe-7cc73c721881,Inbound,Returns,Reverse Pickup Enquiry,Band kardo ye froud app apki   bavkhop mat banavo Bad product he apki or customer service bhi bakwas he apki   chutiya mat banavo ,,,16/08/2023 18:49,16/08/2023 18:50,16-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,1
4f2fc09b-a38a-4844-9315-60b4b9363476,Inbound,Order Related,Installation/demo,,,,16/08/2023 21:56,16/08/2023 22:33,16-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a7c48dc5-0b48-4e9d-b704-6ebd10e6d2bc,Outcall,Cancellation,Not Needed,Not helpfull very pathetic ,c5d0b91a-1f99-413f-a603-16d2525dd965,11/08/2023 17:25,15/08/2023 20:40,16/08/2023 15:42,16-Aug-23,ALIGARH,Mobile,7299,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
479efe0a-85ec-47bf-8acf-df0e38e349cf,Inbound,Returns,Missing,Very good ,2392b56c-60a2-48e5-a53c-ce4209cc2a7b,02/08/2023 17:50,16/08/2023 12:29,16/08/2023 12:31,16-Aug-23,JHANSI,Electronics,1499,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
900554da-0907-40f6-8b57-9bd559ca5263,Inbound,Order Related,Priority delivery,"No idea, why there is discrimination between the orders. The replacement order and the new order.",6b359528-fec9-496d-b311-577718b8a4e7,08/08/2023 16:18,15/08/2023 18:43,16/08/2023 16:39,16-Aug-23,HYDERABAD,Furniture,2759,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
817743c4-9dac-46b1-a9c1-80e4331dbf0b,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 06:58,16/08/2023 17:37,16-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
d1f6ac40-1674-48a7-87d1-89341f436f33,Inbound,Returns,Service Centres Related,,,,16/08/2023 08:18,16/08/2023 08:23,16-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
b57bbcb9-d45c-48b1-b097-9f0cbea9da97,Inbound,Payments related,Payment related Queries,,,,16/08/2023 10:01,16/08/2023 10:02,16-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7942fc8a-c3c8-4920-825d-645ce3d63888,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,16/08/2023 10:28,16/08/2023 11:12,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c1638d8b-e72f-4c5c-a2fc-23c94e1ed074,Inbound,Order Related,Installation/demo,,,,16/08/2023 14:02,16/08/2023 14:21,16-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
9e09ead5-299a-4c20-b57b-e62cbdc031fd,Inbound,Returns,Fraudulent User,,,,16/08/2023 16:55,16/08/2023 17:01,16-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
793a6d53-8cfd-4e4e-a83b-f6229038eb8e,Inbound,Order Related,Installation/demo,,,,16/08/2023 17:22,16/08/2023 20:25,16-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
552e9ff7-0f89-4907-9138-cbca36690fcc,Inbound,Order Related,Installation/demo,,,,16/08/2023 17:34,16/08/2023 17:52,16-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
bd04b491-c886-4c24-8c84-a93cc49fbd20,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:50,16/08/2023 21:51,16-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
6c9844a5-7a91-4d79-bf44-915581203527,Inbound,Returns,Wrong,,ae9b6e18-fa68-46ef-9b4d-32c01c952f33,05/08/2023 00:09,16/08/2023 11:18,16/08/2023 14:17,16-Aug-23,ALIGARH,Electronics,1499,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,1
bb519461-199f-48a3-a3b3-98de738f7e7a,Inbound,Order Related,Delayed,,4d0660bb-03da-4e6d-b8b8-5d74f3468dbc,09/08/2023 19:05,16/08/2023 13:47,16/08/2023 13:53,16-Aug-23,PUNE,Home,199,,Logan Barnett,William Park,John Smith,31-60,Morning,5
7b231948-5913-4927-895f-4ff687bb7d4c,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 10:41,16/08/2023 10:43,16-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
b5159a17-e5e3-4db7-a474-4de652aa50a1,Inbound,Returns,Reverse Pickup Enquiry,???? ??? ???? ???? ???? ????? ??? ?? ?? ??? ?????,,,16/08/2023 12:43,16/08/2023 12:47,16-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
3485615c-19ed-420d-bcfd-887151f87eb7,Inbound,Returns,Missing,,,,16/08/2023 16:13,16/08/2023 16:58,16-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7805c504-3721-42fc-aa5c-570504d58682,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 16:48,16/08/2023 17:02,16-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
8186f71a-f2a4-4fb0-8fc7-45e303456f00,Inbound,Order Related,Order status enquiry,Wrong info and defected products delivered,,,16/08/2023 17:36,16/08/2023 18:06,16-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,1
d88f62c5-a5d7-4f01-a641-5aaa54860506,Email,Feedback,UnProfessional Behaviour,,59015b97-a24b-48f7-ab60-4a9b7ba0d4aa,13/06/2023 23:01,16/08/2023 16:23,16/08/2023 16:54,16-Aug-23,MAHRAJGANJ,Home,1799,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
2e2973ef-d637-4ece-87b0-82c7cab9e1e1,Outcall,Returns,Return request,,be61f506-1733-47b8-a344-b54806c4c010,06/08/2023 17:08,16/08/2023 10:20,16/08/2023 10:23,16-Aug-23,BILASPUR,Electronics,2299,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
4dc791be-194a-492a-b6c2-687ded2d3f6d,Inbound,Returns,Fraudulent User,,5f1ae3ae-5172-47f2-8dbf-1b71d1aef4c0,08/08/2023 22:23,16/08/2023 10:21,16/08/2023 10:23,16-Aug-23,KOLKATTA,Books & General merchandise,326,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8417dd4c-ffe2-4e90-aea8-06d0ce58ad77,Inbound,Returns,Reverse Pickup Enquiry,Vary good talking skill,,,15/08/2023 12:08,16/08/2023 11:34,16-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
202ce16c-e0d9-40fa-8c4d-01b6d0d546fe,Inbound,Order Related,Delayed,These agents don't have much information. ,,,15/08/2023 21:25,16/08/2023 10:30,16-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
9907b19a-81d3-4161-bf64-4cb313ffff06,Inbound,Payments related,Wallet related,Even I m still confused bcz i know bank will still charge the interest on no cost emi as per the notes on product. You did a good job as far as your expertise. Gud luck boy. Shopzilla plz make it easy to contact you.,,,16/08/2023 06:29,16/08/2023 06:31,16-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
749d02be-67ee-41a8-8345-aa49f8cd81a7,Inbound,Order Related,Installation/demo,,,,16/08/2023 19:24,16/08/2023 19:30,16-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
30b41ce7-ad34-4c89-ba72-31b06f5d0b79,Inbound,Returns,Missing,,,,16/08/2023 10:38,16/08/2023 11:35,16-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a10ef6d9-d1fa-4d5e-aefa-5a3cec8888eb,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:29,16/08/2023 11:30,16-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
3bf9177c-33a5-4a2b-b52e-906bddafc56a,Outcall,Order Related,Installation/demo,,,,16/08/2023 12:10,16/08/2023 12:14,16-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
341029e5-a914-470f-aef7-ce902b56caee,Inbound,Order Related,Installation/demo,Good,,,16/08/2023 13:08,16/08/2023 13:10,16-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
924ca268-4281-461e-bb90-3367a7c6c088,Inbound,Returns,Return request,,,,16/08/2023 13:38,16/08/2023 15:27,16-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
31f96116-ba24-452c-9ad8-a9a68476d9e9,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 14:27,16/08/2023 14:37,16-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
acae05e9-69e0-408c-83e4-c29ade5b3651,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 14:57,16/08/2023 14:59,16-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
ffa22841-e5b2-4b05-8abd-17bab8ae981f,Inbound,Order Related,Delayed,,,,16/08/2023 16:10,16/08/2023 18:27,16-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
2bdfa7f4-034c-46f2-8673-109e5422b0fa,Inbound,Refund Related,Refund Enquiry,,d504a718-99d0-4ac1-bf3b-83973abae9de,07/08/2023 19:48,16/08/2023 19:24,16/08/2023 23:08,16-Aug-23,JABALPUR,Mobile,11999,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
27724a2b-962f-4f1e-99f7-82a44b5e71f7,Inbound,Returns,Return request,,,,16/08/2023 15:00,16/08/2023 15:02,16-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
f0bbcf49-5c48-4cd2-9c50-7c68e74d035f,Inbound,Order Related,Delayed,,,,16/08/2023 12:29,16/08/2023 12:31,16-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,4
9d52e8d7-26fe-46b6-9e6b-30dab05dd5b4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:06,16/08/2023 09:08,16-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
05e5003a-d819-44dd-ac58-81453d19b190,Inbound,Refund Related,Refund Enquiry,Good behaviour,,,16/08/2023 06:04,16/08/2023 06:24,16-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
0e08b5c1-c2b8-479b-800b-525359ed8e77,Outcall,Order Related,Delayed,,,,16/08/2023 08:43,16/08/2023 08:43,16-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
84623b3a-b566-447d-92a1-82d4fd81c800,Outcall,Returns,Return request,Very good ,,,16/08/2023 12:49,16/08/2023 12:50,16-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
78925bf3-5af0-4cac-9e4a-a609011d9177,Outcall,Returns,Return request,,,,16/08/2023 12:44,16/08/2023 12:48,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
be0decca-1f28-40aa-803e-975b3962c806,Inbound,Returns,Return request,,,,16/08/2023 14:15,16/08/2023 14:31,16-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
988aad29-e385-4161-9798-f18ddabea504,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:57,16/08/2023 14:58,16-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
12483ceb-b9a4-49fd-b45e-3b41cebaa377,Inbound,Returns,Return request,Good ,,,16/08/2023 18:11,16/08/2023 18:15,16-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b2157e45-9b89-42d5-a5c5-f09f7a331b05,Inbound,Order Related,Delayed,,8b08362f-a438-41f1-979c-1995d4e82c7b,07/08/2023 21:28,16/08/2023 20:53,16/08/2023 20:54,16-Aug-23,GAUTAM BUDDHA NAGAR,Home,1143,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
c58aac1f-4de5-48f6-a74a-2d74de6733ff,Inbound,Order Related,Delayed,,03edce84-fc7f-4f64-af94-db3eb94504de,06/08/2023 03:11,16/08/2023 10:57,16/08/2023 11:12,16-Aug-23,PUNE,Furniture,5499,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
db17e9b4-b8b6-42e1-8253-b01a2d01be0c,Inbound,Order Related,Delayed,Unexpected support from Shopzilla team.. support team do not have any update about product delivery .. why there morons are support and senior support engineer always on break.. even these moron do have time to listen customer query,e63eaa2f-1efc-4e2f-9b06-a0bb5ea67058,06/08/2023 20:37,16/08/2023 10:25,16/08/2023 11:18,16-Aug-23,NAVI MUMBAI,Electronics,38990,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
4d7d9837-87de-4098-bb21-f388f48b2bc7,Inbound,Returns,Reverse Pickup Enquiry,No need,05317e8d-b931-4e9a-bcff-553d931dead3,28/07/2023 19:35,14/08/2023 13:36,16/08/2023 16:30,16-Aug-23,JALGAON,LifeStyle,499,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
69f5e677-715e-4b3d-8118-a85b003f2536,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:01,16/08/2023 17:11,16-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
3ba9f056-5661-432a-96e0-efffc5ce875f,Inbound,Order Related,Invoice request,,,,16/08/2023 08:40,16/08/2023 08:49,16-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,3
76a20471-6e99-4290-ab71-fea53937cb0d,Inbound,Returns,Fraudulent User,,,,16/08/2023 10:30,16/08/2023 12:47,16-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
880c288f-7ebd-41c0-8b79-9b6ed5cccd49,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:40,16/08/2023 13:14,16-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c66dabad-9b04-485b-86d3-64b90ba03e8a,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 11:17,16/08/2023 11:33,16-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
edab0362-5045-4c27-8a9b-f4ff2aa6a949,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:57,16/08/2023 10:58,16-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
483df1a4-3a24-498e-9792-fe8951421532,Inbound,Order Related,Installation/demo,,,,16/08/2023 12:09,16/08/2023 12:11,16-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
d541b6cf-3bf1-4aad-933e-464cf9fa4b66,Inbound,Returns,Return request,"Add more language to talk. i.e., Gujarati.. Otherwise it's perfect.",,,16/08/2023 12:35,16/08/2023 12:38,16-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f0414ab6-18d3-456c-bdbe-eac1ebf0674b,Outcall,Shopzilla Related,Signup Issues,,,,16/08/2023 13:49,16/08/2023 13:52,16-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
f10d1eaf-ddd7-4801-82ff-f8cf14a3881a,Inbound,Returns,Missing,,,,16/08/2023 14:58,16/08/2023 15:01,16-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
af29bbf3-de06-4997-b9ca-d420b9893131,Inbound,Returns,Wrong,,,,16/08/2023 15:05,16/08/2023 15:08,16-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
1516bb80-8ce4-444c-a7c4-64a6c22a6708,Outcall,Returns,Wrong,,,,16/08/2023 16:36,16/08/2023 16:37,16-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
8e1a6bfc-7e43-439c-9cb1-dcbbea8c1cb6,Inbound,Returns,Reverse Pickup Enquiry,Fault product do not allow sell ,,,16/08/2023 20:31,16/08/2023 20:53,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6e37dec5-3886-4a34-9440-2f61458bbf94,Inbound,Refund Related,Refund Related Issues,,7ca330c7-27c7-49d4-acb2-1b3b19fae7a1,06/08/2023 12:26,16/08/2023 11:29,16/08/2023 12:22,16-Aug-23,CHANDIGARH,Electronics,8999,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
689ded13-8766-40ef-b2f6-8f1da9c02c22,Inbound,Returns,Fraudulent User,Very good ,bc9ead99-cc51-4385-b655-15fbd507576e,06/08/2023 19:49,16/08/2023 10:01,16/08/2023 10:09,16-Aug-23,BANGALORE,Electronics,1299,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
571cdd54-c178-4cc6-a14b-f3a1b9eebed9,Inbound,Returns,Missing,Good ,9de5888b-ba53-4608-aaa0-052f6f5865f6,05/08/2023 20:16,16/08/2023 16:44,16/08/2023 17:18,16-Aug-23,KHERLI,Electronics,449,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
5728f7ea-90aa-4942-93f1-89f3880222f6,Inbound,Onboarding related,Seller onboarding,Good,,,14/08/2023 13:45,16/08/2023 15:36,16-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
d6ec60a7-df4e-45e8-a76d-9e67eb9cfe69,Inbound,Returns,Return request,So good sir solution my problemTq,,,16/08/2023 21:51,16/08/2023 21:55,16-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
c3a2d094-dd03-424a-9710-9ba36e5d92c8,Inbound,Offers & Cashback,Affiliate Offers,The product which i received is not satisfying ,,,15/08/2023 22:17,16/08/2023 07:06,16-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
f0877e33-912f-4d4e-a0c7-cd36fa7ac7ec,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 09:01,16/08/2023 09:06,16-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
21972b69-2e02-4d39-8643-d0c6153e6c04,Inbound,Returns,Missing,Good ,,,16/08/2023 09:16,16/08/2023 09:18,16-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
eed80775-7d5e-46c8-9e27-abf6862d8d4b,Inbound,Returns,Missing,,,,16/08/2023 09:32,16/08/2023 09:39,16-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
456af9e0-c40f-45dc-adc6-83383d4b8959,Inbound,Returns,Missing,,,,16/08/2023 09:31,16/08/2023 09:58,16-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
da528f51-367f-433c-82e1-2eae85809d96,Inbound,Order Related,Installation/demo,,,,16/08/2023 09:53,16/08/2023 09:57,16-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
13fcf4d0-cf9c-442e-aafb-7dd72ef4f688,Inbound,Returns,Return request,Good ,,,16/08/2023 10:07,16/08/2023 10:38,16-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
878f23ea-4742-47fa-a84e-85b7bb0445db,Inbound,Order Related,Delayed,Nice ,,,16/08/2023 18:11,16/08/2023 18:21,16-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5ac32f58-e1ca-4fff-a9d7-39fafe29b3c5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:39,16/08/2023 11:42,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
62f82871-114b-44cd-b4ce-7eddbffd958c,Inbound,Returns,Return request,,,,16/08/2023 12:39,16/08/2023 16:08,16-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
968a7eec-3268-4bf6-95e4-bff16bade1dc,Email,Returns,Fraudulent User,,,,16/08/2023 17:32,16/08/2023 17:44,16-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
3e9ddd4a-5770-46b0-9405-8a0caca6fe5b,Inbound,Order Related,Order status enquiry,,,,16/08/2023 18:06,16/08/2023 18:10,16-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
1237584b-b6eb-4115-83ac-1dcb3defbec7,Outcall,Shopzilla Related,Signup Issues,,,,16/08/2023 19:49,16/08/2023 19:56,16-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
26ed0c5e-8d3f-4813-b1ca-f046ec54cdc5,Inbound,Returns,Missing,Good,dd2f5c22-5f47-4c6b-91cf-afa04fa39135,27/07/2023 00:57,16/08/2023 11:03,16/08/2023 11:04,16-Aug-23,KAIMUR,LifeStyle,719,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
1dd3b764-e1f4-4d59-9f56-cffc4ca84d66,Email,Order Related,Delayed,,94a76ede-b946-44b3-8e07-65f99285baa0,19/07/2023 13:25,16/08/2023 09:45,16/08/2023 09:51,16-Aug-23,SANT RAVIDAS NAGAR,Books & General merchandise,422,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
02b74247-18f5-408b-b38a-69118022a09f,Inbound,Returns,Reverse Pickup Enquiry,Actually helpful. Thanku,a0d06d96-c1bc-42f4-a879-a5a1e1f02556,08/08/2023 18:41,14/08/2023 22:55,16/08/2023 11:35,16-Aug-23,UDUPI,LifeStyle,185,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
5f1fc150-18c6-4150-9fbe-86befd2b626c,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:39,16/08/2023 13:21,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
8393d9bb-fd2b-4722-9b00-60d984a8a374,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:30,16/08/2023 10:35,16-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
bed9a5eb-3307-4ba3-9618-2b7ca303c17d,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 17:29,16/08/2023 17:30,16-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
079adc8f-8ceb-4e16-885f-a16b6629c108,Inbound,Order Related,Order status enquiry,Good,,,16/08/2023 21:24,16/08/2023 21:29,16-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
ab5fb6da-cfdf-4fe0-b790-920cbb6799d4,Inbound,Order Related,Delayed,,a9b92216-85ac-4e89-9ad9-816937ec02cb,03/08/2023 21:37,15/08/2023 21:55,16/08/2023 06:21,16-Aug-23,BHANDARA,Home Appliences,7989,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f88485ea-1484-4307-a266-1599ace66782,Inbound,Cancellation,Not Needed,,1fdfc5a7-d59f-4eca-b1cd-ce25baa5f9c4,10/08/2023 15:40,16/08/2023 11:07,16/08/2023 11:44,16-Aug-23,NEW DELHI,Mobile,29999,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
a6402c42-3b16-42a4-a25c-22fe0ff5c791,Inbound,Order Related,Delayed,,5d899f0d-b390-477b-b89d-51cb3e9651ee,04/08/2023 17:49,16/08/2023 18:40,16/08/2023 18:45,16-Aug-23,DEVADURGA,LifeStyle,196,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
31eb5c04-67b5-4963-a57d-f66a9213367e,Inbound,Order Related,Installation/demo,,b804b42a-c6bf-4da1-b493-ab5b7ae3abb9,09/08/2022 12:43,13/08/2023 21:10,16/08/2023 16:46,16-Aug-23,SONIPAT,Home Appliences,1499,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
af3bdb4c-097f-42ff-a431-0d651bd990a2,Inbound,Feedback,UnProfessional Behaviour,Awesome ,,,16/08/2023 14:12,16/08/2023 14:22,16-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
39ea0b80-02d6-4f07-a3d1-369b153c1365,Inbound,Shopzilla Related,Account updation,,,,16/08/2023 15:31,16/08/2023 15:35,16-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3bcf934c-ba3b-4f3e-84f8-d59671d67dcf,Inbound,Cancellation,Return cancellation,,,,16/08/2023 16:21,16/08/2023 16:32,16-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
da7c9955-db88-4b06-a859-ece124100509,Inbound,Order Related,Invoice request,Good,,,16/08/2023 16:59,16/08/2023 17:24,16-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a183ee76-5aaa-44d7-b904-5c1c5a0a19cf,Inbound,Order Related,Invoice request,,,,16/08/2023 17:19,16/08/2023 17:20,16-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
632ff0b4-fe73-4cdb-9eb9-02bef465261d,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 17:59,16/08/2023 18:11,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
f2ab2015-deac-4933-b0aa-c40d5fa6fd1b,Inbound,Returns,Exchange / Replacement,Thank you ,,,16/08/2023 19:04,16/08/2023 19:04,16-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
b8195e43-0f78-49cf-893e-19c631c46205,Inbound,Order Related,Invoice request,,,,16/08/2023 19:29,16/08/2023 19:57,16-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2817884e-6ec6-40b8-ab56-1ab0d0152429,Inbound,Returns,Return request,Good ,,,16/08/2023 21:38,16/08/2023 21:38,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c03501f5-6825-49f7-b634-2595efaea629,Inbound,Order Related,Order status enquiry,,d213299a-c0af-4164-b5ac-7a4083495b81,07/08/2023 18:37,16/08/2023 14:49,16/08/2023 14:55,16-Aug-23,BARASAT,Electronics,1999,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
f1a994e8-1427-40ae-b088-50b177fba239,Inbound,Order Related,Delayed,,d2ba65cf-19a1-4495-84ad-6d97308f44ea,04/08/2023 03:16,16/08/2023 14:04,16/08/2023 14:05,16-Aug-23,TIRUVALLUR,LifeStyle,449,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f2d2f174-90bf-4f3a-8af3-326c0929b895,Inbound,Order Related,Delayed,,89968042-e033-42f2-99b5-7d5977c8b78b,03/08/2023 19:49,16/08/2023 09:34,16/08/2023 09:45,16-Aug-23,VISHAKHAPATNAM,LifeStyle,294,,Casey Holmes,William Park,John Smith,31-60,Morning,5
e051121c-0380-4cc8-8da0-11d582c228c6,Inbound,Returns,Reverse Pickup Enquiry,Good ,0f54646a-a513-4332-86f6-72365c0a7ffc,02/08/2023 11:12,16/08/2023 08:13,16/08/2023 08:13,16-Aug-23,LUCKNOW,LifeStyle,309,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
ff553f55-caf0-4203-84f6-f4e19933e9ae,Inbound,Order Related,Delayed,,fc08c5c4-13b1-4761-b233-013484158e92,08/08/2023 19:33,16/08/2023 15:38,16/08/2023 16:07,16-Aug-23,VARANASI,Home,199,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
fb26d08b-9133-4de1-83da-73cd8e4f5924,Inbound,Returns,Reverse Pickup Enquiry,Good ,0432e77d-5485-4a71-9c81-ce74cb6808d7,06/08/2023 08:42,16/08/2023 19:21,16/08/2023 19:23,16-Aug-23,JAMNAGAR,LifeStyle,447,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e09ea41b-5019-4f76-8fa9-5b013ae28a76,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:07,16/08/2023 08:02,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fff1d084-d959-4203-ad21-5460c588907c,Inbound,Returns,Return request,,,,16/08/2023 10:55,16/08/2023 10:56,16-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3c471855-3a4f-4444-bcdf-8794e17d4f2d,Inbound,Order Related,Delayed,Small gifts,,,16/08/2023 11:08,16/08/2023 23:44,16-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
59c46209-4ae0-45db-abee-96bbebd4d78b,Inbound,Returns,Reverse Pickup Enquiry,Bad services,,,16/08/2023 11:51,16/08/2023 12:04,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
83bf1afe-5ed9-47ec-b187-3b346de16ff1,Email,Order Related,Installation/demo,i am happy with her work,,,16/08/2023 15:19,16/08/2023 15:21,16-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
f543709d-92d2-4176-ac21-2945f3824ed7,Inbound,Order Related,Invoice request,,,,16/08/2023 16:51,16/08/2023 17:10,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
09b5ce8b-d664-4ed8-ad14-9655bf6b44ee,Inbound,Payments related,Wallet related,I'm not happy,,,16/08/2023 17:33,16/08/2023 18:02,16-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,1
c3b00db1-8973-4e54-b5db-a9f34d5d00b3,Inbound,Returns,Reverse Pickup Enquiry,Nothing,,,16/08/2023 20:21,16/08/2023 20:32,16-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
02d6bd68-5c41-49b1-bdfe-ba2ab849b900,Inbound,Returns,Reverse Pickup Enquiry,,12e853c7-ffc4-49b8-95ab-355b579a4640,08/08/2023 05:34,16/08/2023 09:41,16/08/2023 09:41,16-Aug-23,RAIPUR,LifeStyle,1000,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
42c4be4b-cb1b-4d7f-82a5-f2f26fc88995,Inbound,Returns,Return request,,,,16/08/2023 12:31,16/08/2023 12:33,16-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
d4057c40-aa93-4451-8668-4662ca3d813b,Inbound,Returns,Return request,,,,16/08/2023 11:38,16/08/2023 11:47,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
49a7fc19-ec03-4875-939c-f675e08c388f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:30,16/08/2023 09:32,16-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
0826e45b-add7-4d68-afaa-0c8e02f84b53,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:21,16/08/2023 11:29,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
0288e619-f1ed-4792-9149-23919de8fc2a,Inbound,Returns,Reverse Pickup Enquiry,The customer care executive was very prompt and helpfuk #   ,,,16/08/2023 21:01,16/08/2023 21:05,16-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
6a6384df-fcc1-48af-97b6-40b7200de02c,Inbound,Order Related,Installation/demo,,8ef1226d-c491-4384-be40-5d1d9830a633,04/06/2023 16:22,16/08/2023 13:42,16/08/2023 13:47,16-Aug-23,SIKAR,Electronics,1199,,Karen Smith,Lucas Singh,John Smith,>90,Evening,3
25f8dc99-dcef-42aa-b064-a69ec1165d38,Inbound,Order Related,Delayed,,3445a389-e017-4b67-a101-69ea16adfbb2,11/08/2023 23:29,16/08/2023 10:23,16/08/2023 10:35,16-Aug-23,HYDERABAD,Electronics,62990,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
e526ffbb-df09-4153-9a91-d63ef914c993,Inbound,Order Related,Delayed,,810f023d-7225-4042-a42f-3b0d918f3084,08/08/2023 14:59,16/08/2023 16:41,16/08/2023 16:46,16-Aug-23,PUNE,Home,169,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
79890bd9-64f6-435e-9991-f23372eb72b8,Inbound,Order Related,Delayed,,86cb2e0b-a830-46b4-9970-11425a9e70da,11/08/2023 11:53,16/08/2023 11:35,16/08/2023 11:37,16-Aug-23,KOTPUTLI,LifeStyle,499,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
5198fda1-fff8-41b9-a310-993d383d5682,Inbound,Returns,Fraudulent User,,,,16/08/2023 17:05,16/08/2023 22:27,16-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
e60d92e7-b732-48be-9c0e-7501eb035e0b,Inbound,Returns,Reverse Pickup Enquiry,Very fast problem ka   ,,,16/08/2023 16:55,16/08/2023 16:57,16-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
b0b0262a-d6ca-42d5-bed2-12cdd6134735,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:55,16/08/2023 22:49,16-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
fb74f0e0-dc1c-49c1-9d26-64587a9d0687,Inbound,Returns,Missing,,,,16/08/2023 08:52,16/08/2023 08:54,16-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
849a355b-f237-494f-b743-44491d8b29a7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:10,16/08/2023 09:18,16-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
424cb912-307d-4fe2-910e-c14baef8d525,Inbound,Order Related,Order status enquiry,Good ,,,16/08/2023 12:19,16/08/2023 12:21,16-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
c44c36e2-d51b-48e1-9310-5ab788eeec4e,Outcall,Refund Related,Refund Enquiry,Thanks for helping & plz I'm waiting for refund i hav to order something else ,,,16/08/2023 12:41,16/08/2023 12:42,16-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
b0233000-4800-4b76-9c99-00a817d92502,Inbound,Order Related,Installation/demo,Good costume service,,,16/08/2023 17:30,16/08/2023 17:52,16-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
0c4de388-80cf-4260-b7dd-06d8361601e2,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 20:21,16/08/2023 20:34,16-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8621e157-7cfa-4c5f-8f9f-5058b2b67af9,Inbound,Refund Related,Refund Related Issues,All good.,,,16/08/2023 20:30,16/08/2023 20:54,16-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
f49b27d3-8f4d-4406-8f13-a49421b02298,Inbound,Refund Related,Refund Enquiry,,319b2717-0e83-4684-8990-c85c328cfa87,01/08/2023 22:31,16/08/2023 18:19,16/08/2023 18:39,16-Aug-23,SIKAR,LifeStyle,846,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
c9e2329b-23c9-4ecd-ae92-7caeea913633,Inbound,Returns,Damaged,,,,15/08/2023 12:55,16/08/2023 06:58,16-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,1
a4fd3aab-87e1-497a-8d75-1b9576c3965d,Inbound,Returns,Wrong,,,,16/08/2023 09:32,16/08/2023 12:02,16-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
13d31e4c-dafa-41fd-9970-7b8de7fca4f4,Inbound,Returns,Wrong,,,,16/08/2023 10:38,16/08/2023 10:41,16-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
a7c6039a-f97d-4af5-b64e-1ec1791b7a4e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:51,16/08/2023 13:03,16-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,3
3e66e0c8-549c-4b75-a422-e56f0ea53f50,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:42,16/08/2023 15:49,16-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
088b193b-d317-47a5-abd0-2d11ee992345,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:49,16/08/2023 15:51,16-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,3
1e9f27bc-1f43-4c3b-8861-674d03727920,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 16:31,16/08/2023 16:32,16-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
89583507-ce68-480a-9b47-f19cb3adbee5,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 17:34,16/08/2023 17:39,16-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
7d1a94ab-e4b3-467f-bcf7-443065eaf6fd,Outcall,Returns,Return request,,e33bd4a3-6fb8-49da-a8ce-b57ccddf7d3a,01/08/2023 20:12,16/08/2023 12:30,16/08/2023 12:33,16-Aug-23,REWA,Electronics,690,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,4
de4da12b-65c9-4655-8c74-679c89220ea0,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,79c1be91-3206-4816-a04d-0a50ea820d79,15/07/2023 07:58,16/08/2023 18:38,16/08/2023 18:39,16-Aug-23,SAMBHAL,LifeStyle,399,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
2ddf9c7e-3f45-433a-95e0-313f1a5b21c4,Outcall,Returns,Return request,,5f860973-71da-419e-8f37-989e2f997bb3,08/08/2023 19:28,14/08/2023 21:14,16/08/2023 15:21,16-Aug-23,CHENNAI,Books & General merchandise,325,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
a0965375-0e67-4b52-85c3-edc22ad204e1,Inbound,Order Related,Delayed,,a181a604-9225-47bd-8873-9e4ea0529d24,12/08/2023 10:51,16/08/2023 18:01,16/08/2023 20:15,16-Aug-23,HYDERABAD,Mobile,62999,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
193810a5-7492-4c11-a9af-01f0bb64f4d4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:22,16/08/2023 19:23,16-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
0034853b-503d-4744-a2e9-ece6375bb8f4,Outcall,Returns,Return request,,,,16/08/2023 14:22,16/08/2023 14:26,16-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
3d9c0d4d-c9e0-4ebc-867a-6db1902dfa13,Inbound,Returns,Return request,Good ,,,16/08/2023 16:07,16/08/2023 16:28,16-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
d3ee91f6-8c0f-490c-85f4-3669ffeff5f8,Inbound,Refund Related,Refund Related Issues,Very good and nice person ????,,,16/08/2023 18:01,16/08/2023 18:22,16-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
606962c1-2c00-4343-aee6-6cbfac295179,Inbound,Order Related,Delayed,,,,16/08/2023 18:17,16/08/2023 18:30,16-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,4
8d6bb4c2-3271-4977-91d6-37f3acb4bd51,Inbound,Refund Related,Refund Enquiry,Thank you ,c38374bd-2b75-4ad9-a0d4-fa710a49ad3e,10/08/2023 08:58,16/08/2023 08:43,16/08/2023 08:46,16-Aug-23,FARRUKHABAD,Books & General merchandise,96,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
5ead669e-8b05-43cb-b26a-56cfcdd6225a,Inbound,Order Related,Delayed,Good,946426f5-cceb-418e-a906-1da11ac507b3,08/08/2023 16:59,16/08/2023 13:34,16/08/2023 13:43,16-Aug-23,VIRAR,LifeStyle,2399,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,3
aa89650b-ea63-4a87-9eab-012c975e2fa5,Inbound,Returns,Reverse Pickup Enquiry,,4718b0b3-c4b1-457f-b1dd-60feb5b60ee1,15/07/2023 00:50,16/08/2023 21:09,16/08/2023 21:17,16-Aug-23,SAHARANPUR,Home Appliences,1999,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
b168833d-e43a-44e3-b0d3-6abf272f7973,Inbound,Order Related,Delayed,,47137fd6-ae25-43c5-9fc2-a2aa2e638f11,05/08/2023 18:16,16/08/2023 11:31,16/08/2023 11:37,16-Aug-23,NAVI MUMBAI,Home,236,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
b5b59bdd-5c47-4f09-959e-04c048c97ee9,Inbound,Returns,Return request,Thanks ,fe925360-1e90-4c49-9971-4ced8508244f,30/07/2023 11:21,16/08/2023 22:49,16/08/2023 22:50,16-Aug-23,CHANDIGARH,Electronics,14990,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
5b9aaf69-38f6-443a-abca-f36e8ecc8835,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 18:04,16/08/2023 13:06,16-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
9e29e0fa-fddf-4b58-9159-5d6a6d89d371,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 00:39,16/08/2023 02:04,16-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,1
9a998261-f24a-4197-8e92-e195cd931eb7,Outcall,Returns,Return request,Thank you so much sir ,,,16/08/2023 11:00,16/08/2023 11:05,16-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
81d5ad00-218a-467d-a7c4-b7c4bdc52ce5,Inbound,Feedback,UnProfessional Behaviour,Poor apk,,,16/08/2023 10:44,16/08/2023 10:44,16-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
67395e07-71b6-4897-ba1a-2423a89a8367,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:31,16/08/2023 11:35,16-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
7631a47b-5043-4fbf-b30e-604e2a132e53,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:07,16/08/2023 12:14,16-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d94b994a-e5e9-4f6f-8a73-7ee7649809f6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:01,16/08/2023 13:02,16-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0e6b7328-0d9a-4f75-9d4d-d9a59062c209,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:28,16/08/2023 15:09,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
523ab812-c5c0-4fb3-a2a0-05ce0ce6a9c5,Outcall,Returns,Reverse Pickup Enquiry,This associate was not willing to help me and he should be coached on how to speak to a consumer. The worst service I have ever received. ,,,16/08/2023 15:50,16/08/2023 15:53,16-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
8d5db01d-64c4-4517-b8a8-8832c0718a9e,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 17:23,16/08/2023 17:25,16-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
60d4cc3c-a123-4bb1-a819-041e9efa68a5,Inbound,Returns,Return request,,,,16/08/2023 18:04,16/08/2023 19:14,16-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,2
8a18fcbe-dcea-40bf-9eb7-bec1ed079a07,Outcall,Returns,Return request,Ty to support today ,dd9c371e-fdc7-4bd5-bc92-3bf489981a0c,06/08/2023 13:27,16/08/2023 15:26,16/08/2023 15:34,16-Aug-23,Mandsaur,Electronics,1499,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
cd6aa66f-1b12-4a38-8e38-06add0215581,Inbound,Returns,Reverse Pickup Enquiry,Very good ,4759af3e-85eb-488e-84d7-007c833606c5,15/07/2023 17:13,15/08/2023 14:57,16/08/2023 18:30,16-Aug-23,DUNGARPUR,LifeStyle,419,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
f8437e8e-f006-47d5-8e00-f0f901ce5a66,Inbound,Refund Related,Refund Related Issues,,31bd36d6-8b12-49f2-a9ee-740d9b903c90,16/07/2023 13:04,16/08/2023 17:15,16/08/2023 17:23,16-Aug-23,RAJKOT,Home Appliences,11990,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
550ea200-bd38-4dba-95e6-4d36c92f5cea,Inbound,Returns,Return request,Good contact ,,,16/08/2023 07:22,16/08/2023 07:26,16-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
578dfd05-4981-47e4-a83f-3744d025813c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:59,16/08/2023 09:01,16-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
d310d7c0-1e2c-4208-a0bb-a1081bbffe17,Inbound,Payments related,Wallet related,,,,16/08/2023 09:14,16/08/2023 09:39,16-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
d3fd8b88-8917-4e01-93ca-ff028f349b9f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:22,16/08/2023 09:23,16-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
3f4299ae-1517-45ad-920e-31ed4b492de2,Inbound,Order Related,Order status enquiry,,,,16/08/2023 19:54,16/08/2023 20:00,16-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
53da774a-4297-436c-aa1c-540fcb76c902,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:34,16/08/2023 10:35,16-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
ad301101-bad6-451c-9ada-2a95a1f9c3cb,Inbound,Feedback,UnProfessional Behaviour,Very good ,,,16/08/2023 18:24,16/08/2023 18:30,16-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
3d91845e-3459-4695-ba11-66e819e10b8b,Inbound,Payments related,Online Payment Issues,Nothing ,,,16/08/2023 13:36,16/08/2023 13:39,16-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
4a82dd1e-015b-4bd7-97e1-d346c9018781,Inbound,Returns,Reverse Pickup Enquiry,Excellent help ,,,16/08/2023 13:47,16/08/2023 13:48,16-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
d4db0238-4dce-49e5-9ca2-b0819ae45e92,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,16/08/2023 16:39,16/08/2023 16:43,16-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
9ed4e2a9-6667-4e9b-b65e-96703133b1b0,Inbound,Returns,Reverse Pickup Enquiry,3rd class policy ,,,16/08/2023 21:15,16/08/2023 21:16,16-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
d15f4f42-1ab0-4064-b81e-14de1fbc3b7b,Inbound,Order Related,Installation/demo,,5400e957-1f08-417e-b7c6-729cb4aeb6fb,17/07/2023 16:51,16/08/2023 18:10,16/08/2023 18:20,16-Aug-23,PUNE,Home Appliences,15790,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
777d09f6-e7f9-4835-918d-27947f4752e9,Inbound,Cancellation,Not Needed,Order wiil be late ,33293e33-c4bb-406c-85e3-7205a91e9dea,05/08/2023 12:07,16/08/2023 12:11,16/08/2023 12:17,16-Aug-23,HYDERABAD,Books & General merchandise,1053,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
0cc46129-bd65-486c-ae29-d3e4398c96ab,Outcall,Returns,Reverse Pickup Enquiry,,4ee415ac-a7ee-4722-8c1e-63195d48044c,07/08/2023 17:06,13/08/2023 21:08,16/08/2023 15:52,16-Aug-23,BHOPAL,Mobile,14999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
622a3ba4-08ba-4c63-a358-9678ce91c1eb,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:28,16/08/2023 09:29,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
66c543f7-ffb1-4c99-a8ef-2a50c93b6c0e,Inbound,Order Related,Installation/demo,,,,16/08/2023 10:50,16/08/2023 10:56,16-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
2c822fbe-7ca2-466d-94a5-c155eb52472f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:54,16/08/2023 15:48,16-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
e3e46284-f48e-46ca-8f50-47917c0b697d,Inbound,Returns,Return request,Customer care executive is very good. It has helped me a lot,,,16/08/2023 15:09,16/08/2023 15:10,16-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,4
56e4b8dd-863c-4280-9d01-512e410129ec,Inbound,Returns,Return request,Very good person,,,16/08/2023 19:00,16/08/2023 19:02,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
9710a3e9-93ab-473d-a86c-522a84f97fc9,Inbound,Order Related,Delayed,,,,16/08/2023 22:09,16/08/2023 22:10,16-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
6a937f3c-e148-4bd5-b47a-078859fb8a4b,Inbound,Shopzilla Related,Signup Issues,Good ,,,13/08/2023 18:38,16/08/2023 14:21,16-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
54bf2ad3-39c1-4ba9-9668-1b0c60ad279f,Inbound,Order Related,Delayed,,f72649be-d892-4093-877a-b1fc190131a4,07/08/2023 21:54,16/08/2023 21:01,16/08/2023 21:09,16-Aug-23,CHENNAI,Home Appliences,3899,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,3
aa2f5d6b-9b86-4274-8da3-e967c8570434,Inbound,Returns,Return request,,244bb195-33c0-45e3-a08e-450f93b26ae3,06/08/2023 13:06,14/08/2023 13:15,16/08/2023 11:40,16-Aug-23,PATNA,Electronics,899,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
80c6893f-2c79-41c7-a1b2-f28260b5f15c,Inbound,Returns,Reverse Pickup Enquiry,Yes ,00978273-9bdc-4704-90d0-aac9cfed2fe0,03/08/2023 21:36,16/08/2023 11:11,16/08/2023 11:12,16-Aug-23,ETWAH,Electronics,799,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
8055bf5c-1e2d-4348-88ab-ed1392584fe5,Inbound,Order Related,Order status enquiry,,,,15/08/2023 14:05,16/08/2023 12:06,16-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cf3bafb5-ad9d-41a7-b68c-8663865f0bce,Inbound,Order Related,Order status enquiry,Good,,,16/08/2023 20:30,16/08/2023 20:33,16-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6aa1c0b2-da3f-4abd-a961-983059a6c8c8,Inbound,Order Related,Invoice request,,,,16/08/2023 12:05,16/08/2023 12:08,16-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
e832a917-0126-44ff-a2c7-e0ea45d3528b,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 14:25,16/08/2023 14:27,16-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
1d3bb4e5-67ef-4bef-9da8-303af9744eac,Inbound,Order Related,Installation/demo,,,,16/08/2023 15:17,16/08/2023 15:18,16-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
459bff0a-1eb7-4975-bdeb-53aa218a908d,Inbound,Returns,Reverse Pickup Enquiry,Please return my money and take your product ,,,16/08/2023 17:25,16/08/2023 17:28,16-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
d0365da5-f6f8-472f-8edf-9e02514230ef,Inbound,Returns,Return request,,,,16/08/2023 21:31,16/08/2023 21:33,16-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
5b73932f-a3ad-4c1c-bcdc-07db2cb40cb9,Inbound,Order Related,Installation/demo,Nothing was bad with Shopzilla product was the thing made me unhappy that闁肩儤甯￠崺妞ゆ垼妫勬俊绌 all!,,,16/08/2023 22:48,16/08/2023 22:56,16-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
1f804fdf-33bb-4446-9397-1b48cf3336b9,Inbound,Order Related,Order status enquiry,,bd60375d-8ea3-49fe-8d0d-93309c30418e,07/08/2023 17:19,14/08/2023 10:38,16/08/2023 08:05,16-Aug-23,AURANGABAD,Electronics,10999,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,2
e347a666-46ac-4af4-87ac-99a9539a5c94,Inbound,Order Related,Delayed,Issue pending for long ,68118cfe-0c91-4b53-bcf0-582208486561,10/08/2023 22:54,16/08/2023 18:30,16/08/2023 19:27,16-Aug-23,PUNE,Mobile,32999,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,3
d6fc6cf8-bbbc-455c-b4f5-b80aea5abf84,Inbound,Order Related,Delayed,Very very nice ,e857e490-ef8c-4a33-9709-2cfcea20f84a,13/08/2023 11:32,16/08/2023 16:57,16/08/2023 16:58,16-Aug-23,SAHARSA,Electronics,999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9ecc5f10-ec47-4b65-bcbc-c43294fed0ba,Inbound,Returns,Exchange / Replacement,,16ef57d3-6480-498c-bf78-276ddf4cfcd5,08/08/2023 11:44,16/08/2023 09:59,16/08/2023 11:46,16-Aug-23,ALLAHABAD,Mobile,23999,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
cfb93900-2a86-4249-b2a3-7af59368f5b2,Inbound,Order Related,Delayed,,,,15/08/2023 14:25,16/08/2023 08:27,16-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
12b9412a-b75c-434a-823d-863b30db1ea1,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 14:31,16/08/2023 22:17,16-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
118ae9f4-be32-488f-a4ad-af0dbb36ee8d,Inbound,Payments related,Billing Related,,,,15/08/2023 20:05,16/08/2023 10:16,16-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,2
ffa8b8e0-5e65-4fe1-a950-7ac5bc144775,Outcall,Order Related,Priority delivery,,,,16/08/2023 09:37,16/08/2023 09:39,16-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
cad1e9c9-e2cf-4e0f-bcaf-a83eadc93902,Inbound,Payments related,Payment related Queries,,,,16/08/2023 09:52,16/08/2023 20:06,16-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
8a462d51-8212-4ea5-a1f6-1bf854bc4a25,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:29,16/08/2023 11:36,16-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
1fecf32d-95f4-411e-953d-0db23b1fc97e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:35,16/08/2023 11:38,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
de1304fe-4dba-47de-a49a-219b220b1126,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:17,16/08/2023 12:19,16-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
f2f18f67-b616-4be0-b29c-ff4ae0420085,Inbound,Returns,Fraudulent User,Please send the invoice with the grocery order as it's really hectic to find anything that's missingThe customer service executive was very helpfull and quickly gave me a resolution appreciate it good job ????,,,16/08/2023 11:52,16/08/2023 11:57,16-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
fb01de57-b806-41ad-9b3d-9d302ba066fb,Inbound,Order Related,Delayed,,,,16/08/2023 14:16,16/08/2023 14:17,16-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
598855d8-2291-4825-8620-0891765cdee0,Email,Refund Related,Refund Enquiry,,,,16/08/2023 12:57,16/08/2023 13:00,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
5e28f1bd-a892-4f49-8ec7-dd489bb3f078,Outcall,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:14,16/08/2023 13:23,16-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,2
bfbf5fee-3b4a-41bf-8692-5a59e7ed44a6,Inbound,Returns,Return request,MY PROBLEM SOLVED IN TIME IM HAPPY THANK YOU CUSTOMER CARE,,,16/08/2023 14:31,16/08/2023 14:34,16-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
36010323-880c-48db-b3dc-9de7eb00f782,Inbound,Returns,Reverse Pickup Enquiry,Good super,,,16/08/2023 15:30,16/08/2023 15:55,16-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
41f62c0f-b9c7-47d3-9ff2-90123451a9ec,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:25,16/08/2023 16:26,16-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
70bfc28b-25ce-4f28-ac83-e83ed10b8ffa,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:23,16/08/2023 18:08,16-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
86394eac-3931-4038-b995-f846365bcd7d,Inbound,Refund Related,Refund Enquiry,Ok,,,16/08/2023 18:37,16/08/2023 18:47,16-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,3
5452f037-cf4b-4252-8727-c7f23393a9bf,Outcall,Returns,Return request,,,,16/08/2023 21:08,16/08/2023 22:53,16-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
c525b6a0-f652-432a-904f-e48a8ffcd2f1,Inbound,Order Related,Delayed,My issue not resolve.,5790fec4-f0b4-4b39-a34a-596de4060d5a,04/08/2023 18:56,14/08/2023 18:23,16/08/2023 19:19,16-Aug-23,DURG,Electronics,1698,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
0893bbf4-bb6c-454f-9e42-726362dcfe6b,Inbound,Returns,Return request,Support executive was a decent person. N understand my problem ,e239ffd4-299e-4995-b011-9b6c5fce60a8,11/08/2023 11:29,16/08/2023 15:10,16/08/2023 15:15,16-Aug-23,PANCHKULA,Electronics,1499,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d8b83b74-baaf-43a1-9efc-abc4d1c65e25,Inbound,Returns,Reverse Pickup Enquiry,,d496ba37-b5c4-4fd5-b8d1-29d3e77ba6dc,08/08/2023 19:40,13/08/2023 17:42,16/08/2023 13:49,16-Aug-23,RANCHI,LifeStyle,402,,James Williams,Brayden Wong,John Smith,>90,Evening,5
d7e7465f-9bac-4c0a-aee5-b6dce1d9eab2,Inbound,Order Related,Delayed,,,,16/08/2023 09:39,16/08/2023 22:17,16-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
47fc4d43-1412-4c35-9c67-6139f8cad88d,Inbound,Order Related,Delayed,,,,15/08/2023 23:27,16/08/2023 19:55,16-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,4
3a534121-2cd0-4c3d-8cc2-286f8c98599b,Inbound,Returns,Fraudulent User,,,,16/08/2023 07:20,16/08/2023 07:21,16-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
7e5e1417-20b9-46e4-b2fc-ef345f5fd169,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 07:13,16/08/2023 07:15,16-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,3
c6c75a35-f5c8-47e2-bcf0-b712fa887bbb,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 12:23,16/08/2023 12:24,16-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
885eff9b-1edb-4d64-8a25-c6bf5563c3dd,Inbound,Returns,Wrong,I am impress,,,16/08/2023 14:06,16/08/2023 14:09,16-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2f83b3cd-bc6f-4560-86c0-6fe6b9e3849d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:35,16/08/2023 17:47,16-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
2a2ff022-7a61-4a41-b7df-a9e3855ac2e3,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:51,16/08/2023 18:03,16-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5a3485c9-4a42-43d5-86ec-97dd46b38408,Inbound,Order Related,Invoice request,Bahut acha ,,,16/08/2023 20:37,16/08/2023 20:41,16-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
63e7e08e-bc09-414d-ae9a-57eba63c073b,Inbound,Order Related,Order status enquiry,My call is getting drop by Shopzilla every time without providing appropriate information.,c7a9c962-2186-40a7-9603-c2739bf96c62,03/08/2023 14:14,16/08/2023 10:56,16/08/2023 10:59,16-Aug-23,PUNE,Electronics,53990,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
686d14d5-6ff8-425e-b158-2d8f8d6fc685,Outcall,Returns,Return request,,cc140480-6b04-46a3-baf1-7e064a4e0d4e,09/08/2023 22:50,16/08/2023 10:17,16/08/2023 15:19,16-Aug-23,GHAZIABAD,Electronics,999,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
b476348a-b90d-4bdd-b553-106c8aeac1c2,Inbound,Order Related,Delayed,,,,16/08/2023 16:08,16/08/2023 16:16,16-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,4
7a05ea9e-8253-4dd2-b341-44669f9ece15,Inbound,Returns,Missing,Thanks ,,,16/08/2023 08:00,16/08/2023 10:40,16-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
38cf30bd-b508-4a7d-8b06-7ec51d5bfcc5,Inbound,Payments related,Payment related Queries,Good ?? ,,,16/08/2023 09:17,16/08/2023 09:18,16-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
ae31cf0a-df45-420b-ae54-da4e4545ee08,Inbound,Order Related,Installation/demo,Not good service ,,,16/08/2023 12:13,16/08/2023 13:29,16-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
acdf7c51-9c4e-475a-ae06-6e7643350752,Inbound,Returns,Missing,Delivery boy very bad performance,,,16/08/2023 16:17,16/08/2023 16:22,16-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
4f5f4bd7-dd1d-4bb5-a799-8230b31ca63b,Inbound,Returns,Reverse Pickup Enquiry,Good customer support ,,,16/08/2023 16:05,16/08/2023 16:08,16-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ad637240-deb8-4bba-b787-38785bf3a284,Inbound,Order Related,Installation/demo,,,,16/08/2023 16:59,16/08/2023 17:46,16-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
ada77efd-b95b-43c4-9700-c2413f07363c,Inbound,Shopzilla Related,Shopzila Premium Related,,,,16/08/2023 20:00,16/08/2023 20:11,16-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
d525aae9-72da-4713-9ea4-0c2e43fb27f2,Outcall,Order Related,Order status enquiry,,,,16/08/2023 20:16,16/08/2023 20:24,16-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e4aa5ac3-5992-4d81-a27a-5509ad5e7a7f,Outcall,Order Related,Invoice request,,,,16/08/2023 21:03,16/08/2023 21:08,16-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
de4426f6-6897-46c6-b2ef-78f343147c07,Inbound,Returns,Return request,,,,16/08/2023 22:30,16/08/2023 22:35,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
632b875d-1ed4-4279-8f79-48b97d45feac,Outcall,Returns,Technician Visit,"Zero support , not even picking the return. No person came yet. Blackmailing the client.please help",2f37a341-55f2-438c-8e4c-78bf5c5b055b,31/07/2023 13:40,16/08/2023 12:14,16/08/2023 12:51,16-Aug-23,ROHTAK,Furniture,9158,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
5a69b16b-06fa-4e3b-a436-3ae397a22621,Inbound,Returns,Reverse Pickup Enquiry,,a12ba8d0-435f-471e-9a35-a15ed3a99591,09/08/2023 06:05,16/08/2023 13:16,16/08/2023 14:24,16-Aug-23,BARIPARA,Mobile,703,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a94a49f2-2225-4e3f-83dd-7c57a3fb314f,Outcall,Returns,Exchange / Replacement,,,,15/08/2023 14:52,16/08/2023 09:38,16-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
4153e4cf-5c1e-4daa-9ffd-ee737332cadf,Inbound,Order Related,Delayed,,,,16/08/2023 14:48,16/08/2023 14:49,16-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
e9d8f89f-5c3b-413f-b022-fc3b6ecb1117,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 10:22,16/08/2023 20:59,16-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
3671430c-ce56-4422-bf68-b3e1aafde396,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:40,16/08/2023 14:55,16-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
7fb40921-f182-4e7e-913f-5f6d5923ec5d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:41,16/08/2023 15:43,16-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
3d063618-6615-4328-bf75-fa161c46a401,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 22:20,16/08/2023 22:24,16-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
b41a3329-ea42-4091-8628-3bd1651a309b,Email,Order Related,Delayed,Call should be user friendly,528fc30f-c9ff-43a7-867c-a19f4e563a23,03/08/2023 13:31,16/08/2023 21:32,16/08/2023 22:09,16-Aug-23,SAHARANPUR,Books & General merchandise,160,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,4
ec68a11e-7351-4c23-9ed0-281e43292438,Inbound,Returns,Fraudulent User,,ac2d33ae-bc3c-44b6-8d5f-5358ed518d83,11/08/2023 09:14,16/08/2023 23:14,16/08/2023 23:24,16-Aug-23,MEGHNAGAR,LifeStyle,4188,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
c842caf9-e512-413b-bb09-76bc0b693a99,Inbound,Order Related,Order status enquiry,,6e2c93ab-3219-4209-96ac-7abe12cbaff3,13/08/2023 07:50,16/08/2023 12:59,16/08/2023 13:00,16-Aug-23,RAICHUR,Books & General merchandise,430,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
fefac94b-f4b1-4173-8229-e30ae78dc4fc,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:14,16/08/2023 22:24,16-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
5f57f75f-998b-4972-8001-3f42a1c4d4ba,Inbound,Cancellation,Not Needed,Thanks to resolve my problem ,,,16/08/2023 12:15,16/08/2023 12:22,16-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
b81dcd1f-c50a-425d-84ce-262dc2a9e16a,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:23,16/08/2023 11:20,16-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
a44610b9-d48c-4026-bf46-8792e80e80cf,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 11:50,16/08/2023 11:51,16-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
ec619415-06d0-4745-ac5c-5efb0760f94c,Outcall,Returns,Return request,,,,16/08/2023 13:14,16/08/2023 13:17,16-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
a58f8081-1acb-426c-bc85-31c6676c945e,Inbound,Order Related,Delayed,,,,16/08/2023 13:58,16/08/2023 15:20,16-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
19ebec90-39b2-4ec0-adec-59626ece060d,Inbound,Returns,Fraudulent User,,,,16/08/2023 20:56,16/08/2023 21:04,16-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d92b99b2-8440-459e-9740-03c5bc9c77f3,Inbound,Returns,Return request,,,,16/08/2023 14:24,16/08/2023 14:49,16-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
6bc8870b-0f89-47cc-8e31-7ba9ad05168f,Inbound,Returns,Return request,Very good customer care,,,16/08/2023 15:02,16/08/2023 15:05,16-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
0f966ab2-3f08-40ba-ace6-904ad67f0a88,Inbound,Returns,Return request,,,,16/08/2023 16:26,16/08/2023 16:29,16-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
02de59b1-44b8-4ce0-be16-fde0ed3b2357,Inbound,Order Related,Order status enquiry,Please return my product asap and refunds ,,,16/08/2023 16:40,16/08/2023 16:53,16-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
71408c5c-e4f9-4e05-9457-dc034684bdb0,Inbound,Returns,Missing,Nothing ,,,16/08/2023 17:35,16/08/2023 17:44,16-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
4b13ad05-31f3-429a-8e15-2d9ac9281935,Inbound,Returns,Missing,,,,16/08/2023 18:37,16/08/2023 18:54,16-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ba79c1a2-4e67-478a-a4ef-f7f41f745c76,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:55,16/08/2023 22:36,16-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
6e88bb28-5438-4ca4-a77e-6906169ccd36,Inbound,Returns,Return request,,,,16/08/2023 22:02,16/08/2023 22:06,16-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
7e04993d-2fea-4051-90d0-281fd59d00b7,Outcall,Refund Related,Refund Related Issues,,,,16/08/2023 22:55,16/08/2023 22:55,16-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d7014a1a-a033-40d5-a978-73470da5fefa,Inbound,Order Related,Installation/demo,Thank you????,,,16/08/2023 23:12,16/08/2023 23:14,16-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
27ac05d2-8036-46cf-9457-d3bfe5619732,Inbound,Returns,Return request,The person whom I spoke to understood my problem very well and removed the problem. Once again thanks to that mam whose voice was just like a cuckoo.,c3406633-d425-4b9f-b1df-e09c4ac42050,04/08/2023 21:32,16/08/2023 06:30,16/08/2023 06:38,16-Aug-23,MAHAGAM,Electronics,1699,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
15e1bddc-b91f-46fe-b5f0-eb9f20b1d990,Inbound,Returns,Fraudulent User,,9f8a00db-f37a-47b9-b6ff-32e438ece519,06/08/2023 23:44,16/08/2023 12:18,16/08/2023 13:46,16-Aug-23,LALGANJ,Electronics,1299,,Tabitha Ayala,Amelia Tanaka,Michael Lee,31-60,Evening,5
c7ea3604-f339-4386-b511-389a9311c65b,Inbound,Order Related,Delayed,,25d24378-d1cf-4110-8847-e94d19da1841,11/08/2023 19:44,16/08/2023 22:12,16/08/2023 22:14,16-Aug-23,ITANAGAR,Electronics,1299,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ea497e84-b9e0-42a0-bc3e-70b672f8db04,Inbound,Product Queries,Product Specific Information,Very nice ,,,15/08/2023 09:41,16/08/2023 12:38,16-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
2707be44-a6a1-4f8b-a7ee-5536692f5567,Inbound,Returns,Exchange / Replacement,Only False promises made by the cust care executive Arun. No one tried to reach me on call neither any actions taken. The DA was so rude with me still nothing has been done and finally my order got cancelled,,,15/08/2023 16:48,16/08/2023 12:55,16-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
f63704b2-0a91-4463-8131-d53b59cae300,Inbound,Returns,Reverse Pickup Enquiry,Everything is good ,,,16/08/2023 07:08,16/08/2023 07:10,16-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
a8f38375-e9f7-4510-92cb-e6907beb520d,Inbound,Order Related,Delayed,,,,16/08/2023 11:26,16/08/2023 11:39,16-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,3
8c8d4aaf-18c3-4116-9f20-84de76d29a55,Inbound,Payments related,Payment related Queries,"The rate should be within MRP. But in my case, it is 100% more charged for the product and no return policy is available.",,,16/08/2023 16:55,16/08/2023 17:00,16-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
c541e697-7061-4a55-aff3-809706a96473,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 17:28,16/08/2023 17:30,16-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
0e8ffaee-de57-436d-9520-5633e1683c0b,Inbound,Returns,Missing,,,,16/08/2023 18:37,16/08/2023 19:50,16-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
be4e54a0-dabb-4cea-b122-576b40d6f2a0,Inbound,Returns,Reverse Pickup Enquiry,,6e9561c6-04eb-47ef-852a-23bc2f4461a2,14/07/2023 22:21,16/08/2023 09:01,16/08/2023 09:03,16-Aug-23,MAHABUB NAGAR,Home,269,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
9084dade-8a8a-4c89-bb25-2da939c26a41,Inbound,Order Related,Delayed,,a1a9d498-d245-405a-93bd-4bde77effe70,05/08/2023 23:02,16/08/2023 11:49,16/08/2023 11:49,16-Aug-23,JALANDHAR,Electronics,270,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e15bc471-5123-4cb7-9edf-fe86a7087a5c,Outcall,Returns,Fraudulent User,,,,15/08/2023 15:42,16/08/2023 08:40,16-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
14b07a2f-7f0d-4a16-ace6-079da2593dc5,Inbound,Order Related,Delayed,,,,16/08/2023 17:40,16/08/2023 18:11,16-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
baa84002-9f6c-41b8-8474-6c4caac0ff89,Outcall,Returns,Fraudulent User,,,,16/08/2023 06:59,16/08/2023 07:00,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c521adf8-aff4-4cac-9be7-8cdd7362c016,Inbound,Returns,Fraudulent User,,,,16/08/2023 09:25,16/08/2023 09:28,16-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
278cbb48-dd41-479b-9edf-ab2d5ae6ea94,Inbound,Order Related,Order status enquiry,,,,16/08/2023 13:09,16/08/2023 13:44,16-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
9c538594-6f6f-43b4-b54f-0a13d2aa5280,Email,Refund Related,Refund Related Issues,,,,16/08/2023 14:28,16/08/2023 14:38,16-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
961f58c2-12a5-44f2-bb2e-32e5300d8ec0,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 18:48,16/08/2023 19:05,16-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
40e4232d-c301-455b-a538-213dff749881,Inbound,Order Related,Delayed,,b0641eb5-c947-448a-9491-2239639c668f,08/08/2023 21:17,16/08/2023 14:06,16/08/2023 14:09,16-Aug-23,MUMBAI,Electronics,1199,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8863eb42-827f-41f9-81bd-83d1460cff61,Inbound,Returns,Reverse Pickup Enquiry,,6e67086f-e71c-4fdf-9649-54067d4470a3,01/08/2023 17:52,15/08/2023 20:33,16/08/2023 14:16,16-Aug-23,GREATER NOIDA,Electronics,449,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,1
55162cae-52a8-49d3-8ce2-bd8b0d3beb1a,Inbound,Order Related,Delayed,,f3eff1a3-60ea-4466-b577-35be4b916ff4,09/08/2023 09:40,16/08/2023 20:57,16/08/2023 20:58,16-Aug-23,AMRITSAR,Mobile,26999,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
f06aa486-c3e5-40c3-b75e-3e84299b80d8,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 10:26,16/08/2023 10:20,16-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,4
af9278bf-2900-4984-95e5-373e7b38befb,Inbound,Order Related,Delayed,,,,15/08/2023 17:13,16/08/2023 09:24,16-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
9b098630-f729-4833-9c69-9fabb43f0f06,Inbound,Order Related,Installation/demo,,,,16/08/2023 07:11,16/08/2023 07:21,16-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
5c21675c-3e5b-49b7-8f28-1ecb00a6c3ec,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:26,16/08/2023 12:03,16-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
c8e95d57-f452-4daf-961b-aa0f1672247c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:40,16/08/2023 11:41,16-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,3
c49e4d6d-ba2c-44f7-94d6-e4fb1713b2cd,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 12:10,16/08/2023 12:12,16-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
3a176e81-8902-40e1-a94b-12763b8fc168,Inbound,Returns,Technician Visit,,,,16/08/2023 12:22,16/08/2023 12:23,16-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
8bd57702-0161-4662-9f96-9ec88f44cffc,Inbound,Refund Related,Refund Related Issues,,,,16/08/2023 12:56,16/08/2023 16:05,16-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
f5c94594-7f48-47ef-9e05-17780f2c4866,Outcall,Returns,Return request,"The way of explaining was very good, all the problems were solved.  No problem.  We think sir has 20 years of experience to understand",,,16/08/2023 16:14,16/08/2023 16:15,16-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
665bd63c-418e-4350-83cf-e640e7f0b87f,Inbound,Order Related,Order status enquiry,Thanks,,,16/08/2023 16:43,16/08/2023 16:46,16-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8f676869-caba-4ce8-bafa-41dc7cceb135,Inbound,Cancellation,Return cancellation,Very nice ????,,,16/08/2023 18:31,16/08/2023 18:47,16-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
5aef7d3f-7e88-4671-bc22-73c64f24a536,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 21:33,16/08/2023 21:45,16-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
8e8138bf-0d20-4fc9-b7fb-2a45c046e539,Inbound,Refund Related,Refund Related Issues,Custom ki help kijye dhyn se,,,16/08/2023 21:36,16/08/2023 21:36,16-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
3fec6c22-5425-4b8b-938d-077722c29715,Inbound,Cancellation,Not Needed,,862a3160-e228-4aec-a56d-c286a260b6a2,07/08/2023 06:35,16/08/2023 16:18,16/08/2023 16:19,16-Aug-23,SILIGURI,Electronics,487,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
8aa21c15-0c26-45e8-8c2b-827035c62124,Inbound,Product Queries,Product Specific Information,Delivery related issues not rich on time other time delivery boy cancel ,,,15/08/2023 16:28,16/08/2023 08:00,16-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fefeef87-2b1f-474b-8253-681e235a8a9c,Inbound,Order Related,Customer Requested Modifications,Good job ,,,16/08/2023 12:02,16/08/2023 12:05,16-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,3
bc9e3384-6e22-4f3f-a56b-53626d9a83df,Inbound,Order Related,Order status enquiry,Good,,,16/08/2023 07:00,16/08/2023 07:25,16-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
e06942ae-94e6-4e74-abb2-3927c130a169,Inbound,Returns,Missing,,,,16/08/2023 11:46,16/08/2023 14:02,16-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
772b0820-4c3a-4189-b25b-9cde6282396f,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 12:25,16/08/2023 12:27,16-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8034a685-4b5c-41d1-bd62-5e021f61672e,Outcall,Returns,Return request,Nice behaviour of calling person ,,,16/08/2023 12:48,16/08/2023 12:50,16-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
117d03a4-e3c4-4f30-9809-ffd40eb01b00,Inbound,Order Related,Order status enquiry,Stop doing scam with people..,,,16/08/2023 12:57,16/08/2023 13:19,16-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
969df5bb-d1cc-4e95-bd2e-55efddc20d49,Inbound,Returns,Fraudulent User,,,,16/08/2023 20:26,16/08/2023 20:43,16-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
32481713-2830-496d-a4f9-b85c3d2c3dab,Inbound,Returns,Service Centres Related,,,,16/08/2023 15:18,16/08/2023 15:25,16-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
3dac93f6-53cd-4755-b7fe-a49dbc106fa6,Inbound,Returns,Return request,,,,16/08/2023 16:27,16/08/2023 16:45,16-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
fdb4973d-f646-412e-91c9-8b15b58b0f84,Inbound,Returns,Fraudulent User,Maintain a good quality of products ,,,16/08/2023 16:23,16/08/2023 16:26,16-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
51f2f4b1-0f23-4bea-9376-132d4a9b8bab,Inbound,Returns,Return request,Thanks for conversion When will have solved my problem.  then I will strongly happy ??,,,16/08/2023 18:08,16/08/2023 20:17,16-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
44cd447d-040c-4935-8d3d-178b8882aab0,Inbound,Order Related,Installation/demo,Good response ,,,16/08/2023 21:36,16/08/2023 21:40,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
14837faa-fe76-48e2-8f36-0d86f3417f0d,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 22:27,16/08/2023 23:11,16-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
4ed57fd8-2d53-4fa1-a2de-93f26ddb1f76,Inbound,Order Related,Delayed,,145cfb9a-ec88-4cac-949c-cce47a229858,27/07/2023 09:57,16/08/2023 16:41,16/08/2023 16:43,16-Aug-23,GURGAON,Books & General merchandise,310,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
b04b9a8d-60f1-48b2-88bf-7715db76b791,Email,Order Related,Customer Requested Modifications,Ok,daee7478-f65c-46ab-872f-9b8a225c22a2,10/08/2023 11:06,15/08/2023 04:43,16/08/2023 19:06,16-Aug-23,LUCKNOW,Electronics,999,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,2
07de89c4-2805-42f2-8f6c-8f5684e1db96,Inbound,Returns,Return request,,0000a850-ca65-4eb1-ace1-9e34d5d1637a,06/08/2023 12:21,16/08/2023 17:53,16/08/2023 17:56,16-Aug-23,BIHARSHARIF,Electronics,999,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
86f0c102-00a2-4ce2-ace3-1216a129bdb2,Inbound,Returns,Reverse Pickup Enquiry,Plz retrun my product because it is alredy used,,,16/08/2023 12:55,16/08/2023 12:58,16-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
3e7682d7-bcc0-4364-91c3-7c7ebf526049,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 07:24,16/08/2023 07:25,16-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
ec331ca6-ae8f-4179-930b-5afd90f0db8f,Inbound,Offers & Cashback,Affiliate Offers,Nice and polite representive.. ,,,16/08/2023 11:03,16/08/2023 11:37,16-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
73e93830-5730-4642-9b7d-1307fefc26d9,Inbound,Returns,Reverse Pickup Enquiry,Nich ,,,16/08/2023 11:30,16/08/2023 13:21,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
1e1e17a7-2222-4eee-b701-1e8262ea20cf,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:23,16/08/2023 13:24,16-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
391f4f26-3cda-48dc-a1b8-b5552021e57f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:44,16/08/2023 17:47,16-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,4
e719c536-d02a-4133-9565-d459a6f50050,Inbound,Product Queries,Product Specific Information,No comments ,,,16/08/2023 16:18,16/08/2023 16:53,16-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,1
b7128874-12f6-4d28-8707-6b340500a29c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:41,16/08/2023 16:43,16-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
58169f13-0ea1-4679-94b2-56631c4db7e5,Inbound,Order Related,Delayed,Good behavior,,,16/08/2023 17:08,16/08/2023 17:13,16-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
b5557c0c-44de-484d-bf06-afdc50c9c9bb,Inbound,Returns,Reverse Pickup Enquiry,Very professional customer support ,,,16/08/2023 21:11,16/08/2023 21:14,16-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
b54ac0da-742f-4c55-a131-c947f3ab5d56,Inbound,Returns,Reverse Pickup Enquiry,No,,,16/08/2023 23:55,16/08/2023 23:57,16-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
c5fe369b-b5bc-4840-b999-70f339870d82,Inbound,Order Related,Delayed,,c96458a6-5d5b-4316-8076-269fd74f1f04,06/08/2023 10:13,16/08/2023 21:02,16/08/2023 21:07,16-Aug-23,VELLORE,Electronics,1699,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
f4376aea-b66a-48db-bf9b-cc497d9c7b32,Inbound,Order Related,Delayed,,96f6d9b0-14ae-4c28-9bbe-e1fe1db75bb4,06/08/2023 17:08,16/08/2023 16:25,16/08/2023 16:46,16-Aug-23,SUNDERNAGAR,Electronics,428,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
9865315a-8ae5-4ec3-a925-ae4cf889663b,Inbound,Returns,Reverse Pickup Enquiry,,d7270f67-a79b-4547-afa8-869cf47f0b4c,04/08/2023 09:38,15/08/2023 15:38,16/08/2023 15:08,16-Aug-23,GUWAHATI,Electronics,1199,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,1
22c1de3a-6317-4c44-8d4b-dc18eafbf32a,Inbound,Returns,Return request,Please do check whether the electronics are in working condition before dispatching them to the customer.Thank You,,,16/08/2023 12:50,16/08/2023 12:57,16-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
a0d54db8-e2aa-494a-b392-06e4f782c391,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:26,16/08/2023 12:49,16-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
ea38dd07-c129-4fe8-b759-5863b38a2051,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:48,16/08/2023 09:51,16-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
d37352b5-cb50-4f29-a046-5621303ae728,Inbound,Shopzilla Related,General Enquiry,Good working ,,,16/08/2023 10:32,16/08/2023 10:54,16-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
331e58f1-b680-45b1-8b02-2ba95246bd07,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 10:52,16/08/2023 10:55,16-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
4e1b739b-f8a1-479f-adde-2d0a87fdcf2c,Inbound,Returns,Fraudulent User,Give direct option to call rather than explaining it to a automated replies..,,,16/08/2023 13:23,16/08/2023 13:31,16-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
3a841cae-6203-4086-8f1f-f9ad4e2c3ccd,Inbound,Returns,Reverse Pickup Enquiry,D N enterprises ko black list kijiye,,,16/08/2023 12:00,16/08/2023 12:04,16-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
e2d3082e-7738-4db3-bfa3-02e7901316a4,Inbound,Returns,Service Centres Related,Thanks for your support ,,,16/08/2023 13:22,16/08/2023 14:21,16-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5af79897-c9a6-43e8-9ff3-88772e290bd9,Email,Refund Related,Refund Enquiry,,,,16/08/2023 14:35,16/08/2023 14:49,16-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d7152a56-6b9e-41f7-b4e0-72316f2a0e1d,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 15:04,16/08/2023 15:08,16-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f9a256c2-3d3e-4700-909a-2c030f65e7cf,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 15:26,16/08/2023 17:55,16-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,4
32404cf8-1df7-45e9-9c5d-91027726cc5b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:45,16/08/2023 15:59,16-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
a0c03b86-77db-49be-af87-d2d314b6b5e4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:15,16/08/2023 21:16,16-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
41a418d3-9470-4d37-af9b-0799f027d671,Inbound,Returns,Return request,,,,16/08/2023 22:21,16/08/2023 22:23,16-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
c82a1c3f-c486-480c-a676-10303096af4b,Outcall,Returns,Return request,"Time issue, because Our problem could have been solved two days ago also but it was not done.It's third call after accepted my return.",8a2969cd-c6fc-4a4a-917f-5b6f8cc15ac5,11/08/2023 01:03,16/08/2023 15:36,16/08/2023 15:41,16-Aug-23,BANGALORE,Electronics,898,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
6d2ce9eb-2b45-481e-b47a-7b5072039869,Inbound,Cancellation,Not Needed,Please refund ,52444d75-f66b-47aa-a61d-8a105eb7dd48,08/08/2023 20:45,13/08/2023 13:58,16/08/2023 12:06,16-Aug-23,NEW DELHI,LifeStyle,474,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
5e6a4e58-714b-4b15-bb65-0a32bf1c1715,Inbound,Order Related,Delayed,,47e5edbb-9fef-48d7-aefb-764b8a525828,05/08/2023 18:24,16/08/2023 19:38,16/08/2023 19:42,16-Aug-23,BADNAWAR,LifeStyle,465,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,1
27942393-518a-4cb9-b925-544673a7cde9,Email,Returns,Service Centres Related,,,,16/08/2023 09:25,16/08/2023 09:30,16-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
6f53ae3b-01b8-4c9d-8ff3-2d299f0064c3,Inbound,Refund Related,Refund Enquiry,Hsh,,,16/08/2023 09:28,16/08/2023 09:30,16-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
0f0f384e-9e3f-44f3-89f8-3e4a5d02bd7e,Inbound,Returns,Reverse Pickup Enquiry,It was good to talk about my issue in late night.. thanks ,,,16/08/2023 01:17,16/08/2023 01:20,16-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5373682e-14c3-4e9d-ac06-8d34e33acaa4,Email,Payments related,Online Payment Issues,,,,16/08/2023 19:40,16/08/2023 19:41,16-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
8cb1cd5b-3aef-4214-b9b2-dd6371cc2381,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:36,16/08/2023 09:45,16-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
2eb7071e-7eb7-41aa-a750-21cc9d873380,Inbound,Returns,Fraudulent User,You where really helpful at your level.,,,16/08/2023 10:15,16/08/2023 10:16,16-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
7f556561-49e9-4b57-a22b-4609f9e7df7c,Inbound,Returns,Reverse Pickup Enquiry,"Problem is not resolved yet, called two tym and it got disconnected by Shopzilla...as they don't want to resolve the problem ",,,16/08/2023 11:49,16/08/2023 11:54,16-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
c07c4a68-123a-407a-948a-735258dd6dfb,Inbound,Returns,Wrong,Nice,,,16/08/2023 15:56,16/08/2023 16:03,16-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
0840374f-7729-4b2e-8ee3-762be9f0f5bf,Inbound,Returns,Exchange / Replacement,,,,16/08/2023 20:07,16/08/2023 20:08,16-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6dc48bf2-a809-4cdb-bc13-2ede9574bc91,Inbound,Order Related,Delayed,,,,16/08/2023 21:48,16/08/2023 21:57,16-Aug-23,,,,,Stacy Morales,Elijah Yamaguchi,Emily Chen,>90,Split,5
79d19ab6-8923-47fb-8eaf-98f1c4150cf9,Inbound,Order Related,Delayed,12th se deliver hi kar raha hai bechara driver use koi address bata do,923a61f0-a256-4069-853f-30ddd6e92796,07/08/2023 00:05,16/08/2023 16:33,16/08/2023 16:44,16-Aug-23,PUNE,LifeStyle,290,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
72fb9698-0da1-47df-b35a-6861046d1bef,Inbound,Order Related,Delayed,,7a32fa4e-8422-4551-bcc2-12c15d1a4187,13/08/2023 15:50,16/08/2023 09:13,16/08/2023 09:27,16-Aug-23,BANGALORE,Home Appliences,52990,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
4cec2c53-eb8f-4bc5-8b91-ff16954ffda4,Inbound,Order Related,Order status enquiry,,,,16/08/2023 12:08,16/08/2023 12:09,16-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
ed04b8df-cfeb-4b19-9793-3cdcc73a2c71,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:23,16/08/2023 09:57,16-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
d58cc3b3-32c1-40e0-946c-5f71a13780d6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 03:26,16/08/2023 03:27,16-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
0dd18891-2748-4c90-a34a-660b9029c7ab,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 09:14,16/08/2023 09:19,16-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
85463e4d-2c49-4d5c-99ff-53743a9af80d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:42,16/08/2023 09:43,16-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
f8b20daa-b691-4c7d-9908-e2501fc4b00b,Inbound,Returns,Damaged,,,,16/08/2023 10:22,16/08/2023 10:27,16-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
249bc78e-3d65-4995-88c8-2954f416b6f3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:40,16/08/2023 15:41,16-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
ebf8e59d-2126-4bad-b70f-aeea3bedb0d9,Inbound,Order Related,Delayed,,,,16/08/2023 11:39,16/08/2023 11:40,16-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
a6f68107-a425-412c-8a1d-5726f234b00d,Inbound,Order Related,Seller Cancelled Order,Why is my order ,,,16/08/2023 12:20,16/08/2023 12:28,16-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5bac8d54-7e40-4dba-9036-6f778da28018,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:24,16/08/2023 15:25,16-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
30f4a3eb-8691-4b7d-9f35-20cb74e069c8,Inbound,Returns,Reverse Pickup Enquiry,ji,,,16/08/2023 17:00,16/08/2023 17:08,16-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
ab9a4efd-4293-4ade-88e4-961459ead366,Inbound,Order Related,Installation/demo,,,,16/08/2023 23:19,16/08/2023 23:23,16-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
f9830a11-9cdd-4b32-85a9-aa204296e0b9,Inbound,Returns,Reverse Pickup Enquiry,Yes,daedce6d-c2e1-4604-8ef3-0be987cb9bf8,04/07/2023 20:46,16/08/2023 14:25,16/08/2023 14:26,16-Aug-23,JHUJHUNU,LifeStyle,2261,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
57f61380-e4d4-418f-a20b-07943cdd7ff6,Inbound,Returns,Reverse Pickup Enquiry,You sell fake products and make fraud ,3f632c5a-b923-4eb0-b290-0cf98797090d,04/07/2023 13:40,12/08/2023 17:22,16/08/2023 13:25,16-Aug-23,AHMEDABAD,Electronics,449,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
f9e54eaf-e3af-49de-91ff-8cb4c0f06485,Inbound,Returns,Wrong,,4005511b-8792-4176-bfe5-7cfc38bcd1cb,11/08/2023 11:35,16/08/2023 09:22,16/08/2023 09:25,16-Aug-23,NEW DELHI,Electronics,999,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
8f821061-354d-4a96-90f4-fcc985acb6fe,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 12:48,16/08/2023 05:24,16-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
3853fea1-3749-4f2e-81c9-861cb13458d9,Inbound,Order Related,Installation/demo,,,,16/08/2023 14:43,16/08/2023 18:02,16-Aug-23,,,,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,3
8bb56c03-97f3-416b-99bb-5e8523a02f73,Inbound,Returns,Return request,Customer care supporting is good ,,,16/08/2023 12:06,16/08/2023 12:22,16-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
a908fd6f-1825-4e8b-abaa-2d6e3f89835a,Inbound,Shopzilla Related,Signup Issues,Good ,,,16/08/2023 12:55,16/08/2023 12:57,16-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
5487bba3-3094-49f6-a68d-10ae047eab42,Inbound,Returns,Return request,,,,16/08/2023 12:56,16/08/2023 12:57,16-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
995e7d7e-26cb-46ec-bc53-33b412726479,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:01,16/08/2023 17:03,16-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
754ca5dc-89c6-4eca-86ba-023d4928a223,Inbound,Order Related,Delayed,,d0bb4440-abc2-4530-b1b4-d49e2d04f145,10/08/2023 11:25,16/08/2023 13:12,16/08/2023 13:16,16-Aug-23,SIKAR,Books & General merchandise,99,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a5ba4dee-43ee-436b-b46b-97e848e225e5,Inbound,Returns,Missing,,dde70dcf-518f-4471-b13d-f2a0bc2b4b0a,04/08/2023 12:00,16/08/2023 16:52,16/08/2023 16:54,16-Aug-23,KATIHAR,Electronics,899,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
cab80db7-9e5e-4d40-9380-768cb8817c76,Inbound,Returns,Return request,Some improvement in resolving problems,b93dcde5-1e3d-4af1-808c-7f56218e8d3b,06/08/2023 07:32,16/08/2023 07:58,16/08/2023 08:04,16-Aug-23,NAMRUP,Electronics,2499,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
ac70e6f0-d48c-4e21-bbf1-01cf78d0365b,Outcall,Returns,Return request,,534dd2e6-a1e8-4892-aa26-822a06de5a6f,06/08/2023 19:49,16/08/2023 20:47,16/08/2023 20:50,16-Aug-23,JHUJHUNU,Electronics,999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
3f0d13e8-c6df-4129-b913-db0f8b671377,Email,Refund Related,Refund Enquiry,Team should aware the process ,,,16/08/2023 09:35,16/08/2023 09:35,16-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
bc4b647e-d30a-4f25-98a2-e19015006684,Inbound,Payments related,Payment related Queries,Please try to deliver product faster.,,,16/08/2023 10:03,16/08/2023 10:05,16-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
fc40e273-6e42-445f-9629-dfb3284a589b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:21,16/08/2023 10:28,16-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
1161f5e6-2f28-47c3-b0eb-1fbb66dbf57c,Inbound,Order Related,Order status enquiry,Nice ,,,16/08/2023 11:25,16/08/2023 14:35,16-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
f92a8724-3a5d-4cca-ba4c-53e1d43cb645,Inbound,Order Related,Installation/demo,,,,16/08/2023 12:04,16/08/2023 12:06,16-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
51daf9b1-79dd-404a-aadc-64ee5d9b39d8,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 12:14,16/08/2023 12:15,16-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
6266c9f8-c100-475a-914e-8a564f362290,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,16/08/2023 17:45,16/08/2023 18:08,16-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,3
f1848316-cfdb-4882-95f3-4e8b5b62168b,Inbound,Returns,Fraudulent User,,d12d2cc2-3778-46b1-9cb1-36e44dd5186e,07/07/2023 13:58,16/08/2023 13:12,16/08/2023 13:17,16-Aug-23,PARADIP,Electronics,1699,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
3a77e143-bfbc-4503-886f-cd2e53a3afab,Inbound,Order Related,Order status enquiry,Pizz dilevery past sir ,8bece3b8-9e44-475b-8e1a-f2a2066f092e,08/08/2023 16:09,16/08/2023 15:05,16/08/2023 15:06,16-Aug-23,NASHIK,Affiliates,24,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
c3f198dc-d681-4e7f-8ae3-892c224c81e0,Inbound,Returns,Reverse Pickup Enquiry,,ab9bbc2b-5d5a-4abd-8190-3509033c3519,09/08/2023 16:09,16/08/2023 08:33,16/08/2023 09:11,16-Aug-23,RANGAREDDY,LifeStyle,299,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
98e7aa78-2531-4212-a63b-c0ac9bc16370,Inbound,Order Related,Invoice request,None,,,15/08/2023 16:50,16/08/2023 10:35,16-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
25e94530-cd9c-4130-9b90-6d742f9105ff,Inbound,Order Related,Installation/demo,,,,15/08/2023 19:12,16/08/2023 09:59,16-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7e5323c8-619c-41f5-9def-2f3941b5f8f0,Outcall,Returns,Return request,,,,16/08/2023 01:06,16/08/2023 01:10,16-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
78360f5e-e2de-4f32-8212-1c44d4480d6f,Inbound,Returns,Wrong,,,,16/08/2023 08:22,16/08/2023 08:25,16-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
ec0b1f2c-c955-4ad1-8549-62996128d933,Inbound,Returns,Return request,The customer support executive nicely helps me to resolve my issue. ,,,16/08/2023 11:01,16/08/2023 11:30,16-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
7b58871e-7816-4b64-a1df-4c36c0cdd8ec,Inbound,Payments related,Billing Related,Very good,,,16/08/2023 11:10,16/08/2023 11:14,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
5ee7cd7f-a6b3-4d14-9d2a-4f9316169be6,Inbound,Order Related,Delayed,Thanks ,,,16/08/2023 12:22,16/08/2023 12:24,16-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
baaa310c-7891-4425-a2e0-d86a19325b17,Inbound,Order Related,Installation/demo,,,,16/08/2023 14:18,16/08/2023 14:32,16-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
3ca4595e-fc53-4ec7-9342-15f00ff1293b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:26,16/08/2023 15:28,16-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
006c9cb2-6909-4345-b6a7-ac2fe6b8172d,Inbound,Order Related,Order status enquiry,,,,16/08/2023 21:36,16/08/2023 21:46,16-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
fe9410c0-03a6-4f13-ba75-bf401710d48d,Outcall,Order Related,Delayed,,ced023e4-5822-43bb-8908-5e27cc9c4b2e,05/08/2023 17:16,16/08/2023 18:44,16/08/2023 18:47,16-Aug-23,NASHIK,LifeStyle,594,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b92a0877-2e5d-4fe5-b270-46e45835a170,Inbound,Returns,Reverse Pickup Enquiry,,e1f560a7-00bb-4d2e-a915-020385e56101,04/08/2023 14:31,16/08/2023 15:10,16/08/2023 20:59,16-Aug-23,LUCKNOW,Home,256,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,1
728fe94b-fb9b-46e4-a1c4-c97c8bff753d,Inbound,Returns,Return request,Need to improve the information on app ,f296c4d6-8ddd-458a-b61a-94ea70abfdbe,05/08/2023 17:11,16/08/2023 16:30,16/08/2023 18:21,16-Aug-23,NEW DELHI,Electronics,899,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
9dcbae96-f166-4cda-864b-e5d0f2b0e163,Inbound,Order Related,Delayed,Thank you so much riya mam as you tried your best to help me solve my problem ??,8a39575a-87d3-4fdd-b64b-98634bb29f75,08/08/2023 13:07,16/08/2023 19:04,16/08/2023 19:05,16-Aug-23,NANDED,LifeStyle,491,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
09ee0ff0-ee11-4d4f-9508-2df2c340c693,Inbound,Returns,Missing,,,,15/08/2023 12:23,16/08/2023 01:00,16-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
d8163867-70b4-4b62-bde6-32b976ed33e9,Inbound,Order Related,Customer Requested Modifications,,,,16/08/2023 07:16,16/08/2023 07:23,16-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
b7aa7924-26b7-41a5-9374-4667d638d65f,Inbound,Returns,Reverse Pickup Enquiry,Please keep quality products in your site. This will reduce the time and effort for both Shopzilla and customer.,,,16/08/2023 11:35,16/08/2023 11:57,16-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
59f371f3-7170-4740-8717-93c4e4909364,Inbound,Order Related,Installation/demo,,,,16/08/2023 15:04,16/08/2023 17:47,16-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
bc08c486-edf4-4321-af26-9a4a9cdeff9f,Outcall,Returns,Fraudulent User,,,,16/08/2023 16:14,16/08/2023 16:17,16-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
46de4434-7cda-43fa-b539-b4ca92c79c60,Inbound,Payments related,Payment related Queries,,,,16/08/2023 16:54,16/08/2023 17:02,16-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
bea55048-154d-4b78-b28e-1aaa24f218a9,Inbound,Shopzilla Related,Signup Issues,Very bad experience wt* service ,,,16/08/2023 10:19,16/08/2023 10:27,16-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,1
e0805596-81f8-40c6-b546-1f2f5ef6a5ad,Inbound,Shopzilla Related,Signup Issues,,,,16/08/2023 01:32,16/08/2023 01:33,16-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
e4571f0b-1e67-4d7d-b3c9-f98158052296,Inbound,Order Related,Installation/demo,waste of time,,,16/08/2023 10:45,16/08/2023 10:52,16-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,1
b12ceb90-fc8c-47aa-aeec-164df73ecf6b,Inbound,Offers & Cashback,Instant discount,,,,16/08/2023 11:15,16/08/2023 11:52,16-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
74f33128-da6a-4b27-9ed1-fe81b241e37f,Inbound,Returns,Wrong,5,,,16/08/2023 16:37,16/08/2023 17:43,16-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
7758bbea-5911-47fd-8e14-886fd7a9a0e6,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 14:24,16/08/2023 14:26,16-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,3
1d114431-b832-410b-9bf7-45e6c9c8f181,Inbound,Returns,Return request,Good,,,16/08/2023 15:16,16/08/2023 15:18,16-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
ba2eaa20-f0ba-41d7-9db0-6c580c6aed2e,Inbound,Returns,Reverse Pickup Enquiry,Coll me senior customer service ,,,16/08/2023 15:47,16/08/2023 15:49,16-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
447e94e2-2b75-46b7-9f1c-2e2ee3f6ad4e,Inbound,Cancellation,Return cancellation,,,,15/08/2023 08:16,16/08/2023 11:02,16-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
40b26fdc-c3f2-451d-9ca9-4256714b905d,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:44,16/08/2023 14:59,16-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
efa02323-363a-446b-b50c-d7c5027f270c,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,16/08/2023 09:48,16/08/2023 09:55,16-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
5b96acec-45f0-4b6e-9387-9d74a3347f6f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:12,16/08/2023 10:49,16-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
7b823d50-d991-4c74-9abe-a32cbac83dbf,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:10,16/08/2023 17:11,16-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
ae3eedfb-4dfc-480e-b58a-6d7e3970ca4d,Inbound,Returns,Missing,,,,16/08/2023 12:57,16/08/2023 12:58,16-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
b9bcffed-4f6f-4a4c-b94a-f42b6cea1844,Inbound,Order Related,Installation/demo,,,,16/08/2023 15:49,16/08/2023 16:46,16-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
94956fc4-da88-44cf-b09d-55f621586a11,Inbound,Returns,Missing,Very good,,,16/08/2023 17:09,16/08/2023 17:11,16-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
0fd20d67-486f-453b-a018-8ee62f6d7aa0,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 20:26,16/08/2023 20:45,16-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
9e44ad6c-8a5b-438d-bd8c-7c50afa29e8d,Inbound,Returns,Reverse Pickup Enquiry,,399bc067-3296-449f-a6cf-3f83166f3cc9,04/08/2023 12:58,14/08/2023 19:28,16/08/2023 21:21,16-Aug-23,PATNA,LifeStyle,2727,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
51e4353e-c941-4da4-affa-06a8ef9e6792,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:24,16/08/2023 08:00,16-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,4
e6643f8f-dec3-460a-831d-17a1c310cf8e,Outcall,Returns,Fraudulent User,,,,16/08/2023 20:37,16/08/2023 20:39,16-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
9e390fcc-1c8e-4256-a8fb-05545efad428,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:14,16/08/2023 11:48,16-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
a2f773cd-9d01-4857-adcb-3b4d1eab3923,Inbound,Returns,Return request,Good service ,,,16/08/2023 12:03,16/08/2023 12:08,16-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
0a6e6353-5fef-4d92-a008-97e227eb03b3,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk you ,,,16/08/2023 14:13,16/08/2023 14:14,16-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
3be2eac2-4ac0-45dd-aa67-df860079e953,Inbound,Payments related,Payment related Queries,,,,16/08/2023 15:07,16/08/2023 15:08,16-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
9bc53b56-865a-4cd5-9722-085569a1a863,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:15,16/08/2023 20:16,16-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
956d3957-2077-4729-882f-24a693940f9f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:56,16/08/2023 21:02,16-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,4
cd75ea2c-cd86-4ff1-9fce-a60d7e4e4339,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:42,16/08/2023 11:42,16-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
9c3eecd8-bb38-4ee2-87d6-00bf5160ac7a,Inbound,Order Related,Delayed,,,,16/08/2023 15:30,16/08/2023 15:36,16-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
065a3712-28d9-497e-9b14-10898d096c19,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 16:13,16/08/2023 16:15,16-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
0f19dfae-990f-4290-b6c2-5cc3f7131fe5,Inbound,Returns,Missing,,,,16/08/2023 20:35,16/08/2023 20:37,16-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fdb5d4d7-ab64-464d-b485-6a78966d68da,Inbound,Returns,Reverse Pickup Enquiry,,6e4e13e7-3dda-4628-bd3e-056a6323d903,08/08/2023 18:20,16/08/2023 14:57,16/08/2023 18:23,16-Aug-23,BANGALORE,Electronics,1699,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
433d50fc-47c2-4321-b927-4dc01b5c1168,Outcall,Order Related,Order status enquiry,,c0e5f30c-7294-420d-a782-df9b88766bb8,06/08/2023 10:13,16/08/2023 19:47,16/08/2023 19:50,16-Aug-23,MAINPURI,Furniture,10165,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
4fb450fc-d8d0-401f-8d43-401a5c7e7821,Inbound,Order Related,Delayed,,15c02f88-9623-488f-b141-a1861a5cb183,11/08/2023 12:42,16/08/2023 16:42,16/08/2023 20:46,16-Aug-23,GHAZIABAD,Home,1087,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
6d7c9113-a2fc-48dc-9b29-18c052681f8d,Inbound,Returns,Fraudulent User,No,,,16/08/2023 00:51,16/08/2023 00:55,16-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8b99207a-b184-4164-aeb0-620cdd8b5143,Inbound,Order Related,Order status enquiry,,,,16/08/2023 09:18,16/08/2023 09:33,16-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
4f634fe3-296f-453f-a898-dcdd37496edb,Inbound,Returns,Return request,Good ,,,16/08/2023 10:08,16/08/2023 10:10,16-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7f4d0cd0-ba89-4c9e-b71d-fe08044fb857,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:55,16/08/2023 12:58,16-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
de4e7f37-116d-448b-a100-90f45e9c91b4,Outcall,Order Related,Installation/demo,Sometimes no e-mails comes from your end regarding conversation. Sometimes many executives tell us to Waite for 2-3 days then it'll be resolved. But then no emails or updates. Even didn't receive mails for those conversation rating.,,,16/08/2023 14:03,16/08/2023 14:05,16-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
bbb131ac-0ca2-4ee9-bf21-90ffa162542f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:01,16/08/2023 17:02,16-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
e4a207c7-5d4c-4340-94a9-aff1b569274c,Inbound,Order Related,Order status enquiry,Was everything good ,,,16/08/2023 19:17,16/08/2023 19:19,16-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
13cb33a8-296b-4bec-8a8e-4ae7e27e1ddc,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:12,16/08/2023 19:12,16-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,1
301f6034-0962-4121-94ce-568746b0c65a,Inbound,Order Related,Installation/demo,,,,16/08/2023 20:32,16/08/2023 20:39,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
4aca1984-be04-471c-8c1a-b9a14283356d,Inbound,Returns,Missing,Super ??,5580f563-e5f8-4bf2-ac74-879def8d7dee,04/08/2023 12:14,16/08/2023 10:21,16/08/2023 10:23,16-Aug-23,MALEGAON,Books & General merchandise,606,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
6704b001-a8dd-4329-9b77-05fe8709c807,Inbound,Order Related,Delayed,,5cab6b91-1013-4f04-84ca-bdaeed5bc46f,11/08/2023 15:30,16/08/2023 15:12,16/08/2023 16:01,16-Aug-23,KANPUR,Electronics,144,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
8f594836-a926-40fc-b1ee-d7d5a6d18843,Inbound,Order Related,Delayed,,,,16/08/2023 16:44,16/08/2023 17:03,16-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
fd659c21-4656-40de-8087-3171a158241b,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 13:13,16/08/2023 13:24,16-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
0073f403-2af9-401a-9b69-1297d55d15b5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:39,16/08/2023 13:42,16-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
52d547dd-a6d9-4ca7-bfeb-0ee93f360f7b,Inbound,Shopzilla Related,General Enquiry,Awesome ,,,16/08/2023 17:37,16/08/2023 17:46,16-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
38ceadc8-e459-4225-a44f-c4dbaa4444bb,Inbound,Returns,Reverse Pickup Enquiry,Good Sevice... but bad pick up boy responsibility. ,,,16/08/2023 19:41,16/08/2023 19:42,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
544f1544-8a89-4aca-a73c-9d74ff4fbba6,Inbound,Refund Related,Refund Enquiry,,2cfe27a1-9fa0-4003-b781-b890d60e9bc0,05/08/2023 22:43,16/08/2023 12:51,16/08/2023 12:52,16-Aug-23,CHAMPA,Books & General merchandise,316,,Michael Pitts,William Park,John Smith,31-60,Evening,5
73eb9703-6e8d-4c00-a1c1-70a02156e026,Inbound,Feedback,UnProfessional Behaviour,,4d6110f9-1baf-4c7d-960f-a107d552b850,05/08/2023 23:57,16/08/2023 14:38,16/08/2023 14:39,16-Aug-23,HYDERABAD,Furniture,14499,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
b71bae52-8f85-4b0b-86cd-e4e73c086488,Outcall,Returns,Reverse Pickup Enquiry,Resolution not received.,c1e964cb-2758-48c2-a55d-d4c442b20717,06/08/2023 00:42,14/08/2023 18:01,16/08/2023 20:29,16-Aug-23,KOLKATA,LifeStyle,979,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,1
05e782e0-5fe1-4df5-8a58-8c0197e96fc2,Outcall,Returns,Fraudulent User,,,,15/08/2023 23:56,16/08/2023 01:08,16-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
5c9a9c81-4702-4b60-9e61-bb4276440100,Inbound,Order Related,Priority delivery,,,,16/08/2023 10:33,16/08/2023 13:19,16-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
46249e68-9d50-4d1e-b4b6-004e095e97b3,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:28,16/08/2023 12:16,16-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
f94a426c-a2fe-4904-8b4f-68fc166d65b3,Inbound,Order Related,Installation/demo,,,,16/08/2023 12:58,16/08/2023 13:01,16-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,3
4056001e-6fa9-45af-81f3-cd7763ba4f77,Inbound,Returns,Missing,,,,16/08/2023 13:19,16/08/2023 13:24,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
49e9c3df-1123-4639-b786-de3a763b7c81,Inbound,Order Related,Customer Requested Modifications,Nice ????,,,16/08/2023 13:26,16/08/2023 13:27,16-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
71134a5d-babd-4ec6-8143-060d97f4d294,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:38,16/08/2023 15:50,16-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0410c0b9-4686-419a-8138-f180b5fb458a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:36,16/08/2023 17:40,16-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b37cb603-065a-4851-be1d-e6e3f7a682c0,Inbound,Order Related,Delayed,Nothing ,294f5732-926f-4981-9771-1997318ba2ea,05/08/2023 07:49,16/08/2023 09:02,16/08/2023 10:40,16-Aug-23,HYDERABAD,Home,3679,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
8dd4424a-4a77-4c6c-b61c-8534175b0a0f,Inbound,Returns,Fraudulent User,,,,15/08/2023 12:03,16/08/2023 06:34,16-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
e8bf72a7-3fd7-49d9-86c1-baba3bdc6c3c,Inbound,Payments related,Online Payment Issues,Good,,,16/08/2023 06:34,16/08/2023 06:57,16-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
383b2d8c-0681-4f6c-858f-2d11815d5911,Outcall,Product Queries,Product Specific Information,,,,16/08/2023 08:53,16/08/2023 10:43,16-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
ecfc5f2b-c8a4-44fa-9f9c-998b82ad3656,Inbound,Order Related,Order status enquiry,Very good person ,,,16/08/2023 13:04,16/08/2023 13:04,16-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
fe38567a-19f4-4811-94b1-e8cc04b74db7,Inbound,Order Related,Order status enquiry,Item shows delivered in your website but your customer care tell that its not delivered according to their system. What kind of bulls**t is this.,,,16/08/2023 18:29,16/08/2023 18:30,16-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
de01be97-f4c1-4682-b88e-b56a5baeeeb9,Inbound,Order Related,Delayed,,,,16/08/2023 19:01,16/08/2023 19:02,16-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
cbdb6dc3-dd0e-4364-b9a3-57b07ca57da8,Inbound,Returns,Fraudulent User,,,,16/08/2023 22:26,16/08/2023 22:30,16-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
1de3cd44-c52e-48cf-8912-4579aae0fe21,Inbound,Order Related,Order status enquiry,,70f4d8e5-9a2a-4471-abac-34a2e6234105,13/08/2023 12:04,16/08/2023 16:15,16/08/2023 16:17,16-Aug-23,JAMNAGAR,Electronics,294,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
ac2c3d39-b4cc-4471-8bb9-bee03fdaf536,Inbound,Returns,Reverse Pickup Enquiry,,95b8997e-da1c-4c4c-94bb-8fd014554cc3,07/08/2023 13:18,16/08/2023 12:03,16/08/2023 12:09,16-Aug-23,HAZARIBAGH,LifeStyle,2314,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
46a09a9a-7ddc-4b30-a259-4907e99efa6c,Inbound,Returns,Reverse Pickup Enquiry,,4b80b0d2-9d36-43b8-9045-d0e72a4f5208,,14/08/2023 17:46,16/08/2023 18:00,16-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
5f3d210b-4ad6-4856-9d53-3c7ed27ee8ed,Inbound,Order Related,Delayed,Delivered on time Not,,,16/08/2023 21:56,16/08/2023 22:03,16-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
830212c3-92bd-458b-a4b3-3141bccaf1c6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 07:24,16/08/2023 07:26,16-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
9f164d70-9d1e-4f1b-af05-7158e0cc669a,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 10:54,16/08/2023 12:25,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
30e7b916-8040-4969-818d-a629ec825ac0,Inbound,Returns,Reverse Pickup Enquiry,Very helpful costmer care ????,,,16/08/2023 14:46,16/08/2023 14:49,16-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
fa7325d4-ffd5-45c6-86e6-adf3bd47311f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:02,16/08/2023 15:08,16-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
4952326b-aa3e-4b02-9c8d-4ed1ac066093,Inbound,Returns,Reverse Pickup Enquiry,??l,,,16/08/2023 17:22,16/08/2023 17:27,16-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
2169a5b9-de2e-4fce-ab0e-73e4a4891836,Inbound,Returns,Reverse Pickup Enquiry,,6b561376-0f8c-494a-9646-3ac3957aa1b7,21/05/2023 18:14,16/08/2023 08:47,16/08/2023 08:55,16-Aug-23,VASAI,Books & General merchandise,684,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0dcd6d23-077b-4720-8164-f7840f293309,Inbound,Order Related,Delayed,Good ,7c46a52c-8837-43ce-8402-8b6dd4eb7c2d,11/08/2023 07:15,16/08/2023 12:02,16/08/2023 12:05,16-Aug-23,MUZAFFARPUR,Books & General merchandise,128,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
61ae9086-76f3-40b9-87e1-4ba67d0a6fe5,Inbound,Order Related,Delayed,,,,16/08/2023 19:58,16/08/2023 20:05,16-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
24d1e414-817b-4bf1-8bab-2507235472cf,Inbound,Offers & Cashback,Other Cashback,,,,16/08/2023 10:42,16/08/2023 10:43,16-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a5c420c9-7ab6-4d4a-b9bc-07ed15cf9263,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 11:55,16/08/2023 12:08,16-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
de86b20b-6756-490c-a72b-8b1985f11a83,Inbound,Returns,Service Centres Related,,,,16/08/2023 13:20,16/08/2023 13:23,16-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
cdbbc368-e1da-4c7a-84c0-d9eae8dd4d83,Inbound,Returns,Service Centres Related,,,,16/08/2023 14:03,16/08/2023 14:07,16-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
da3b45a0-6a2b-4506-b5f2-ba3d58744207,Inbound,Returns,Return request,,,,16/08/2023 16:27,16/08/2023 17:55,16-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
89b1087a-73fe-42a6-8824-10ddac0eaeb0,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 23:08,16/08/2023 23:10,16-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
70ec8b4e-e09b-4e14-94f7-ec38c85236f1,Inbound,Returns,Reverse Pickup Enquiry,Good,4a89b23c-6e73-4470-b452-5786eccda0e0,01/08/2023 18:33,16/08/2023 18:20,16/08/2023 18:27,16-Aug-23,SRINAGAR,Books & General merchandise,1839,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
96ac1afd-3abc-410c-8610-50fed5fe8dc8,Inbound,Order Related,Delayed,,61cd5c91-b4bb-439e-8077-7e8a18b9ea84,10/08/2023 15:46,16/08/2023 13:14,16/08/2023 14:32,16-Aug-23,CHENNAI,Mobile,20999,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,4
561dd239-eb7d-43c4-9d8e-17d1fa623aed,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:49,16/08/2023 15:54,16-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
533f8bd0-a2ae-4648-8674-d252649aeeab,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 17:56,16/08/2023 05:42,16-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
0172ebab-8583-4d52-95e9-f2e9537f88ff,Inbound,Returns,Fraudulent User,,,,16/08/2023 10:19,16/08/2023 23:40,16-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
552417f5-cb22-499b-800e-61b8bb43646a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:22,16/08/2023 11:28,16-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
224807e6-4bab-4961-99bd-459d23b17d04,Inbound,Returns,Return request,Good ,,,16/08/2023 13:18,16/08/2023 13:27,16-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
0dff175c-6872-43e4-b22d-312008b204ed,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:11,16/08/2023 12:14,16-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f030d1b9-e364-4fad-aee5-2daa02aeb013,Inbound,Order Related,Delayed,,,,16/08/2023 12:19,16/08/2023 12:34,16-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
92b33715-60ab-4279-b6ea-18e4df51ea2b,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:57,16/08/2023 17:04,16-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
2fd41997-ba4c-45ce-a26b-2eba60788dfd,Inbound,Returns,Reverse Pickup Enquiry,It's very helpful if you provide support on all language especially Other,,,16/08/2023 18:18,16/08/2023 18:22,16-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
598e293a-22be-409a-bc79-8193619c6363,Inbound,Returns,Reverse Pickup Enquiry,I didn't get my refund.Delivery man scamed with me.Delivery man is rude.,b53ee33e-aad0-4ec0-ab90-7fe8bbbda2d8,20/07/2023 18:45,16/08/2023 18:45,16/08/2023 19:10,16-Aug-23,ROHTAK,LifeStyle,298,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
57b6d3de-bb2a-4f31-9c5a-6343eda461f9,Inbound,Returns,Reverse Pickup Enquiry,,ae1bcc0e-84c5-4a9b-bae9-6d14f97b1ee2,03/08/2023 08:03,16/08/2023 13:34,16/08/2023 13:50,16-Aug-23,KATIHAR,LifeStyle,499,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
b397a013-be72-464b-8679-c71af03cd2cc,Inbound,Order Related,Delayed,,,,16/08/2023 18:29,16/08/2023 18:31,16-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
f4a96d66-cf92-46b7-be40-f9156eb0d25d,Inbound,Order Related,Order status enquiry,,,,16/08/2023 10:08,16/08/2023 10:19,16-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
0cbd9934-5e25-4bdd-a318-e360db604f0f,Inbound,Returns,Product related Issues,Communication and quality of content they speak is awful,,,16/08/2023 00:17,16/08/2023 00:17,16-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,2
e09f1d01-8725-43b7-be51-ca6e315f00d2,Email,Refund Related,Refund Enquiry,,,,16/08/2023 09:56,16/08/2023 09:57,16-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
1b3abfe8-172e-4bf5-baaf-de27f80527f9,Inbound,Returns,Reverse Pickup Enquiry,Interaction was good. Hope my issue should be resolved as my wish,,,16/08/2023 08:29,16/08/2023 08:30,16-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
38d1138b-ff36-4017-b5a2-bf1172f00e83,Inbound,Shopzilla Related,General Enquiry,Thank you ,,,16/08/2023 08:48,16/08/2023 08:51,16-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
92f987b6-cbea-4b8f-91a3-90b500780793,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,16/08/2023 11:38,16/08/2023 15:06,16-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
278ad9ea-ac78-4643-a0ed-6cffd9ccdc41,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:47,16/08/2023 16:56,16-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,1
3f94b3fe-212c-4ce6-b82e-ebce72ee1058,Inbound,Returns,Return request,,,,16/08/2023 17:26,16/08/2023 17:29,16-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
fee113c0-571a-446a-9438-385f0b6dbb12,Inbound,Returns,Service Centres Related,,8828e5fa-9c84-4fa6-950c-30e7080a940f,08/07/2023 22:44,16/08/2023 08:38,16/08/2023 08:46,16-Aug-23,KORAPUT,Electronics,1199,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
d4392427-a1dd-467a-9ff8-10a1e466751e,Inbound,Returns,Missing,,5fe7d0ce-868f-4320-8b5f-8767391e4373,04/08/2023 08:02,16/08/2023 09:13,16/08/2023 09:13,16-Aug-23,KOLKATA,Electronics,599,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
e10aabde-fa9c-4056-87cd-cf8f5d3317e2,Inbound,Order Related,Delayed,Customer support should have visibility over all the means of support ,59c6c0f2-36f8-48a5-bd5e-16608c6e9417,05/08/2023 19:02,16/08/2023 19:49,16/08/2023 20:13,16-Aug-23,LUCKNOW,Electronics,35990,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
61b28a83-c69e-4964-b281-d28fde65f8f9,Inbound,Order Related,Delayed,"Nothing difference in contacting customer care because whatever information available in app they are providing the same, so as human being I need some more information again from a human being. That's it. ",,,16/08/2023 17:25,16/08/2023 17:28,16-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,1
9e440d06-cbdc-4d4d-bfc6-aabeb50c0c3a,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 09:52,16/08/2023 09:54,16-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
c3f22c9a-8094-431f-9b5b-329857d2a893,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:21,16/08/2023 10:25,16-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
da2732b5-3a8f-4178-92a0-034d53dbe86f,Inbound,Order Related,Installation/demo,,,,16/08/2023 11:01,16/08/2023 11:05,16-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
84284774-d884-4dd3-8e58-5b6c6c7ee1e7,Outcall,Returns,Service Centres Related,,,,16/08/2023 11:11,16/08/2023 17:02,16-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
1c8e7209-3979-4663-9f8e-383365d27c89,Inbound,Order Related,Order status enquiry,,,,16/08/2023 16:10,16/08/2023 17:09,16-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
79ef46af-0b57-485a-84f3-3c851507c3db,Inbound,Returns,Reverse Pickup Enquiry,I was talking to mam she listens to my problem very well and said that I raise a ticket and as soon as your problem will be solved ,,,16/08/2023 15:52,16/08/2023 16:07,16-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
36068516-076d-4e13-b9f4-e24e60acf964,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:54,16/08/2023 16:57,16-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
6842d671-7185-4376-a3b7-0a00f93a3acf,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:19,16/08/2023 18:24,16-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a7b2c36a-4eaa-47e9-b7bf-1d0af3d2cd40,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 19:00,16/08/2023 19:52,16-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
dd84cec6-b946-4ad8-a52e-e5b7dc98c253,Outcall,Refund Related,Refund Enquiry,,,,16/08/2023 20:46,16/08/2023 20:46,16-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
24ed6a8e-09dd-4604-80c9-04c38d00a3a9,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:57,16/08/2023 21:28,16-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fcb8e104-78e3-4026-b4a2-a352f3fa8b07,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:40,16/08/2023 21:50,16-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
fa4c12b4-c499-45df-90ce-d8bfcf726232,Inbound,Returns,Return request,.,589c1807-4420-4c4d-a795-dc021e9ad411,04/08/2023 07:55,16/08/2023 07:36,16/08/2023 07:45,16-Aug-23,MUZAFFARPUR,LifeStyle,678,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d2983f31-cb4f-4250-af8d-822ffd2b4e67,Inbound,Cancellation,Not Needed,,92df7630-e095-452c-8f49-6e9b40f06a16,03/08/2023 15:26,16/08/2023 08:20,16/08/2023 08:23,16-Aug-23,HYDERABAD,Home,499,,Andrea Peterson,Nathan Patel,Michael Lee,>90,Afternoon,5
b9a87bca-f4f8-4dd9-9b56-ea589247c7b3,Inbound,Order Related,Delayed,,9cd51472-1e16-4c93-b8aa-b2e7677b2bf3,09/08/2023 02:35,16/08/2023 21:16,16/08/2023 21:27,16-Aug-23,HYDERABAD,Mobile,31999,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
ed741b62-7416-4a81-891d-c77a1b1ba5c2,Inbound,Order Related,Order status enquiry,,6b1d34c3-c57c-4ee4-9b43-093d1d57e980,09/08/2023 10:06,16/08/2023 22:15,16/08/2023 22:16,16-Aug-23,NEW DELHI,Mobile,12499,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
e7f2f4a4-72e8-4946-8f2c-070fce61d9ee,Inbound,Cancellation,Not Needed,Good work done by executive.,b509c635-63fc-4d03-8787-8817bc7ea1a4,08/08/2023 08:05,16/08/2023 19:51,16/08/2023 19:55,16-Aug-23,SONIPAT,Books & General merchandise,1630,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
a4ba66a2-34ff-4a63-9303-e3a008f93e9a,Inbound,Order Related,Delayed,,4eaacece-e58e-4250-a354-b8f172fe6317,30/07/2023 19:24,16/08/2023 15:10,16/08/2023 17:52,16-Aug-23,GUNTUR,LifeStyle,498,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
18b8dd11-3ff7-4536-8c1d-cf35fc750fbd,Inbound,Returns,Service Centres Related,Good,,,16/08/2023 09:59,16/08/2023 10:00,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
84d687dc-afd9-49fa-9106-922f897a5a31,Inbound,Order Related,Delayed,No,,,16/08/2023 01:29,16/08/2023 01:34,16-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
df6b48a1-a6e0-4200-ba19-fbb8666d16da,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 09:25,16/08/2023 09:28,16-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
eea2a7dd-57ef-47bf-b65c-f4a06f8baa2b,Inbound,Returns,Return request,,,,16/08/2023 09:42,16/08/2023 09:43,16-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
5eeeca48-b10a-4687-92c3-68837b093876,Outcall,Order Related,Invoice request,,,,16/08/2023 17:14,16/08/2023 20:06,16-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
40caa255-f717-4f85-b8db-adaed915841b,Inbound,Order Related,Installation/demo,,,,16/08/2023 19:14,16/08/2023 19:20,16-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
36cad465-cff0-4838-b6b3-ddcf579116e2,Inbound,Order Related,Order status enquiry,,,,16/08/2023 20:33,16/08/2023 20:34,16-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
0495b272-fc77-4498-987f-ec120b454cf4,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:29,16/08/2023 20:30,16-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,4
8155ef9d-8a62-400e-ae16-582be981b743,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:30,16/08/2023 21:31,16-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
59faa87f-b1d6-40ff-8f27-e4dbf99892d5,Inbound,Returns,Reverse Pickup Enquiry,,a4de6ff1-5b8c-4e04-910d-c6ec56f3dc3c,12/06/2023 11:16,16/08/2023 11:42,16/08/2023 11:46,16-Aug-23,KESHOD,Electronics,616,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
ad459ee4-3677-460c-b3dc-68f0658bcdd4,Outcall,Returns,Wrong,Good ,d23d726e-16f6-482a-b441-bccd6e6f1613,06/08/2023 15:58,16/08/2023 10:31,16/08/2023 10:33,16-Aug-23,VARANASI,Books & General merchandise,4999,,Timothy Henry,William Park,John Smith,31-60,Morning,5
6fffe9bd-f112-46c7-8927-3a7ce29d3d86,Inbound,Returns,Wrong,My problem not Shole ,97a7d8c9-2eb0-4f7c-8a68-0ad621607eef,06/08/2023 11:29,16/08/2023 13:28,16/08/2023 13:29,16-Aug-23,GANDHIDHAM,Electronics,1298,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
fc0d618b-c69e-421b-9f9c-52abd290eb15,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 07:14,16/08/2023 05:53,16-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
936d18cf-5a4a-47b4-89d9-510473c3811c,Inbound,Returns,Reverse Pickup Enquiry,,,,15/08/2023 21:00,16/08/2023 19:28,16-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
2cc3cd8d-2d24-47ad-84fe-4ffc85a6f5ca,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 00:50,16/08/2023 00:57,16-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
2ead318b-9521-44e2-b882-6278eb9b665e,Inbound,Returns,Wrong,Good ,,,16/08/2023 12:29,16/08/2023 12:35,16-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
a7cfc664-8a6e-4376-9cab-bab44ddca85f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:11,16/08/2023 15:59,16-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
075c900c-2ced-4bdb-b576-929f0cc7ed9e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:53,16/08/2023 13:59,16-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4e2d8c0d-747c-481e-99aa-64f1d6c55dcc,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:42,16/08/2023 18:21,16-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,3
6b7a57fe-ffa9-4825-9a57-b0d604f77d27,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:22,16/08/2023 18:24,16-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
69962974-6ee2-499e-982a-3457eb970f16,Inbound,Order Related,Installation/demo,Good service ,,,16/08/2023 19:32,16/08/2023 19:38,16-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1059fc41-2866-4d54-85d0-e12e8e3ba634,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:27,16/08/2023 21:38,16-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,1
ad8d2ee9-7e10-4293-90f5-1f23853421ce,Outcall,Product Queries,Product Specific Information,,,,16/08/2023 23:08,16/08/2023 23:11,16-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
42eefaa2-4443-443c-bafb-ad6d72c72e98,Email,Order Related,Delayed,,aa94a737-fbd3-45db-a6af-c893575fa41c,05/08/2023 18:16,16/08/2023 10:59,16/08/2023 11:40,16-Aug-23,NAVI MUMBAI,Home,236,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
e449abaa-ac81-40bb-995b-474d582a8086,Inbound,Order Related,Delayed,,24a270be-c44d-4f50-913a-67e889d880e9,06/08/2023 09:54,16/08/2023 20:32,16/08/2023 20:37,16-Aug-23,NAGAUR,LifeStyle,546,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
787f681f-3fb6-4696-b56b-3e8e3fddf660,Inbound,Returns,Fraudulent User,,,,15/08/2023 09:21,16/08/2023 10:09,16-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
e2f8790e-7668-4395-8d21-d8038f393347,Inbound,Returns,Reverse Pickup Enquiry,"Negative feedback to Shopzilla, and the seller even ",,,15/08/2023 17:01,16/08/2023 20:43,16-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
ae0fcddf-e986-4176-865a-709908b1155f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 00:10,16/08/2023 00:12,16-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
3bde8769-1ec4-4e6c-a71a-04a95290697b,Inbound,Returns,Wrong,Good ,,,15/08/2023 21:06,16/08/2023 09:13,16-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5b7eb110-105d-461c-9ad6-8d8637c77e39,Inbound,Returns,Fraudulent User,Good ,,,16/08/2023 00:09,16/08/2023 00:13,16-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
fc0da6ba-bacc-449f-92bc-390f867fbd80,Outcall,Product Queries,Product Specific Information,Thanku ,,,16/08/2023 12:31,16/08/2023 12:32,16-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,3
a45fc6ea-66cf-4f5b-aeb2-78eae7f2bef0,Inbound,Order Related,Installation/demo,,,,16/08/2023 14:01,16/08/2023 14:04,16-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
544e853b-9ee3-4d03-bc28-883c7a945f35,Inbound,Returns,Reverse Pickup Enquiry,Plz be on time customer want more punctuality,,,16/08/2023 14:54,16/08/2023 14:56,16-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
1e4ed820-ae5d-410a-800c-02ab4fbdc2f8,Outcall,Returns,Fraudulent User,Try to understand customer.and delydete samay open kark hin diya jay,,,16/08/2023 19:08,16/08/2023 19:45,16-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
1fac8cac-4db9-4582-a5f4-8b651e1d73bf,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:18,16/08/2023 16:28,16-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
f62a73cd-bd1e-40c7-b6c4-f3e42979c8b1,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:49,16/08/2023 17:52,16-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
9356b263-871c-4902-afec-a50d673d6a53,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 12:12,16/08/2023 13:30,16-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
b2108b22-c373-4e04-931a-1bbe6616833a,Inbound,Returns,Damaged,,,,16/08/2023 11:41,16/08/2023 12:08,16-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
6b907dd5-9a50-4cea-8ddf-07f50816ee2b,Inbound,Returns,Return request,Im very happy with Shopzilla ,,,16/08/2023 12:07,16/08/2023 12:10,16-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
a4fd1d2e-96ee-4116-a9ab-09617c9e8f66,Inbound,Returns,Return request,Good,,,16/08/2023 13:43,16/08/2023 13:47,16-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
c536cd37-00fb-4150-89e4-f848dfc7af8a,Inbound,Order Related,Order status enquiry,,,,16/08/2023 21:53,16/08/2023 23:07,16-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
db8c0866-20c8-4477-a065-7afd704f0e17,Inbound,Order Related,Installation/demo,,,,16/08/2023 19:33,16/08/2023 20:04,16-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
ec25a84f-4027-45fe-a794-accef8dbe8f5,Inbound,Returns,Reverse Pickup Enquiry,No,,,16/08/2023 20:21,16/08/2023 20:22,16-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,3
7a47cb71-5eab-4abe-8788-65924e939c64,Inbound,Order Related,Order status enquiry,Thanks sir,,,16/08/2023 21:24,16/08/2023 21:24,16-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
89c13953-a44c-40a4-b077-e92100c176a2,Inbound,Order Related,Delayed,,d66d5506-5615-4195-a63e-46874781cf70,06/08/2023 00:21,16/08/2023 10:47,16/08/2023 10:47,16-Aug-23,PANNA,Books & General merchandise,653,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
2682096a-28e6-416c-9fe8-3c6f5f3309cc,Inbound,Returns,Wrong,,,,16/08/2023 09:43,16/08/2023 09:43,16-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
deb28c55-5a83-4b29-a0c0-35940b08df1a,Inbound,Returns,Return request,,,,16/08/2023 23:20,16/08/2023 23:41,16-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
6b688f82-9c57-4c2b-b945-5059b48fb819,Inbound,Order Related,Installation/demo,"Great manners for customer executive.. but policy are very bad ... Shopzilla offered me   protection plan that is very worst,",,,16/08/2023 10:47,16/08/2023 10:54,16-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
d588e524-ee13-42c7-b994-d2d14e30f880,Inbound,Returns,Return request,All over good ,,,16/08/2023 13:40,16/08/2023 13:43,16-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
76cd86c6-4a77-4afc-89b4-54e83d1784fb,Inbound,Returns,Reverse Pickup Enquiry,very good,,,16/08/2023 14:48,16/08/2023 14:50,16-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
9969ebc0-1539-4c77-a2bb-85983303147d,Inbound,Order Related,Unable to track,,,,16/08/2023 15:16,16/08/2023 15:17,16-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
af71896d-a1f9-4b5f-a40d-b760e2787604,Inbound,Returns,Reverse Pickup Enquiry,Not help me bad searvice and spamer,,,16/08/2023 19:44,16/08/2023 20:27,16-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
e79d8e54-2493-4702-a922-30838ab7861e,Inbound,Order Related,Delayed,,,,16/08/2023 21:27,16/08/2023 21:28,16-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
e5d9491f-25ff-49bd-a44d-c0e296e25c59,Email,Returns,Exchange / Replacement,,,,15/08/2023 12:42,16/08/2023 10:18,16-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,3
05e78716-e2e8-42c7-b5dd-2e1ea49eee3c,Inbound,Returns,Missing,,,,16/08/2023 17:03,16/08/2023 17:09,16-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
975a1adb-40db-4e13-bbbb-0dbb7a894e1f,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:52,16/08/2023 14:55,16-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
af21883e-b326-4a18-8ffd-7aa089dae7b3,Inbound,Payments related,PayLater related,,,,15/08/2023 20:12,16/08/2023 10:53,16-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
0c920154-54fd-4790-a405-13ab5636003b,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 10:17,16/08/2023 10:28,16-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
80999a65-ee9f-4dcf-92e9-a5632ae8b0b8,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 13:19,16/08/2023 14:42,16-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,1
a351d704-32f6-47e0-b2d6-1ffcef508c26,Inbound,Payments related,Online Payment Issues,,,,16/08/2023 13:20,16/08/2023 13:29,16-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
cba5c599-04cc-4c41-ad1e-26c1c626846e,Inbound,Feedback,UnProfessional Behaviour,Well needless to say that the Shopzilla support team is very helpful but still I would like to say that they are very helpful as compared to other ecommerce sites.,,,16/08/2023 16:17,16/08/2023 16:17,16-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
eb99051a-010e-4a24-9316-78b269db29f8,Inbound,Returns,Return request,,,,16/08/2023 16:18,16/08/2023 16:28,16-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
c73c8049-8a34-49ab-b366-7a87a90419fe,Inbound,Returns,Service Centres Related,,,,16/08/2023 19:13,16/08/2023 20:04,16-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
26a4913e-77d1-4c38-885a-65baf92c9f72,Inbound,Order Related,Installation/demo,Good ,,,16/08/2023 19:16,16/08/2023 19:18,16-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
267a0436-c8d0-4b8a-ad03-e32c2c986370,Inbound,Order Related,Delayed,,c51ef736-58ce-4b86-98e9-4b473b9c05e6,04/08/2023 16:51,16/08/2023 12:08,16/08/2023 12:16,16-Aug-23,PUNE,Electronics,599,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
7b7fd00d-9d70-4b6a-a3a8-c4b58e9374ee,Inbound,Returns,Return request,,5c6f1eb4-72f1-416e-8977-254bd8440e4f,10/08/2023 08:24,13/08/2023 16:19,16/08/2023 21:31,16-Aug-23,JABALPUR,Electronics,999,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
16011204-5d44-4334-8bbe-a33eae641ce0,Inbound,Order Related,Order status enquiry,"He dont even know the english, and not understanding the customer voice",b2ba8a0c-8183-4413-b38e-29a3180a89b3,11/08/2023 17:15,16/08/2023 10:44,16/08/2023 10:48,16-Aug-23,UDUMALPET,Furniture,22835,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
b67deb18-af8c-448f-9362-42b5c41631d8,Inbound,Returns,Fraudulent User,,8ad91482-3dd0-42dd-95a9-d48fb3e76af3,13/08/2023 10:16,16/08/2023 08:10,16/08/2023 08:11,16-Aug-23,NEW DELHI,Books & General merchandise,145,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
0890ad7e-f955-440c-8fa0-4d2c2e769272,Inbound,Returns,Damaged,Communication with agent is good. Hope for the resolution now. ,6e72cd8a-f4a4-46bf-8417-7d48b498f583,13/08/2023 09:42,16/08/2023 13:42,16/08/2023 13:44,16-Aug-23,LUDHIANA,Books & General merchandise,467,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
ba71eb02-3f95-458d-a3b7-fa5e0bf7b6e0,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 13:38,16/08/2023 13:40,16-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
75862bed-db74-4270-b6f9-39cb7272b6f0,Inbound,Returns,Reverse Pickup Enquiry,I have requested return as per return policy but no one picked up and pick up got auto cancelled.,,,16/08/2023 09:59,16/08/2023 10:24,16-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
8045d458-dcc2-4978-acc7-afb0ad39b925,Inbound,Shopzilla Related,Account updation,Very good ,,,16/08/2023 08:22,16/08/2023 08:24,16-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
79255df3-a779-4c31-b7f9-e54f8227efb7,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 09:27,16/08/2023 09:43,16-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
16bfd495-9c22-4c62-a11e-3f627f8a4635,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:36,16/08/2023 11:39,16-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
b2dfbbb0-0768-4875-8338-7c3e8044f47e,Outcall,Order Related,Installation/demo,,,,16/08/2023 12:28,16/08/2023 12:29,16-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
2a2deb21-39d7-4418-8d8d-471f3c70331a,Inbound,Product Queries,Product Specific Information,I had a simple ask of updating my Billing address and all I could hear from executive was some rehearsed answers.,,,16/08/2023 13:23,16/08/2023 18:23,16-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,1
dbf1564a-3c09-4b9e-bb87-9a3f8b0ed1a1,Outcall,Returns,Return request,,,,16/08/2023 15:51,16/08/2023 16:32,16-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
43d93c50-3811-4c96-b472-9bcf6eee4305,Inbound,Returns,Reverse Pickup Enquiry,Very poor ex,,,16/08/2023 17:53,16/08/2023 17:54,16-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,4
be302507-0eb9-4b3c-a732-378eafbb913f,Inbound,Order Related,Order status enquiry,,,,16/08/2023 20:11,16/08/2023 20:12,16-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
99f927a5-0894-4ef5-903b-cc4925040dfb,Outcall,Order Related,Customer Requested Modifications,Thank you for helping me ,,,16/08/2023 21:49,16/08/2023 21:51,16-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
2193f3b5-e169-48ba-8891-5aad0e72ce3e,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 14:09,16/08/2023 14:15,16-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
a9bcbc74-5433-442b-afa5-f126c1a000ed,Inbound,Order Related,Installation/demo,Good ,,,16/08/2023 07:15,16/08/2023 07:21,16-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
f17a28d9-ce8c-4d66-9161-d34145e749a1,Inbound,Returns,Return request,,,,16/08/2023 08:20,16/08/2023 08:34,16-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
67630d5f-ca82-47cb-9cca-a10cb236eaeb,Outcall,Returns,Reverse Pickup Enquiry,Your product pickup service is very slow ,,,16/08/2023 10:42,16/08/2023 10:44,16-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
e55d18bb-3995-423c-8c57-4d3f336ef3ba,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:40,16/08/2023 15:53,16-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e5a67d75-dcc3-4330-89c4-0a383c50de55,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 16:17,16/08/2023 16:38,16-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
657456ee-b740-4738-a4a3-0e00e174c395,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 17:45,16/08/2023 17:56,16-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
d2fb475e-16aa-414c-9779-e4ca4363b8a8,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:01,16/08/2023 22:03,16-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
de699b29-13a2-4f51-9d12-aef357b8dbad,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 22:08,16/08/2023 22:14,16-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
d6c67298-0c3c-472f-9188-28bfecbeebe9,Inbound,Order Related,Installation/demo,Mere pass product damage   or use replace bhi nhi kiya very bad Shopzilla not so e my issue ,700d4672-0227-4684-892c-7ade3d2a1962,02/08/2023 12:56,16/08/2023 08:27,16/08/2023 19:18,16-Aug-23,JHUJHUNU,Mobile,10999,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5fa0e11d-dfba-4a1e-8573-bc68587e9fc8,Inbound,Returns,Reverse Pickup Enquiry,,511ed553-af40-48c7-8f4e-a995739232f9,27/07/2023 07:03,16/08/2023 08:28,16/08/2023 08:29,16-Aug-23,JHANSI,LifeStyle,695,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,3
e8c7453e-4397-4258-8250-484ee2ae2c43,Outcall,Order Related,Delayed,,ad503318-dd07-44ab-b4d5-db060cd59bc4,06/08/2023 21:28,16/08/2023 11:35,16/08/2023 11:36,16-Aug-23,SATTUR,Books & General merchandise,429,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
545fd78b-fa5d-419b-94b7-16bdc739e27f,Outcall,Order Related,Delayed,Worst service of Shopzilla,1261c241-d42b-4d3c-8f01-94d95e5c275b,09/08/2023 21:19,16/08/2023 11:21,16/08/2023 12:25,16-Aug-23,LUCKNOW,Electronics,999,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
98ed07c1-2dab-4a4f-82ed-76e47193527e,Outcall,Returns,Return request,,605edea3-5499-4c3c-b5ef-c434183eb120,01/08/2023 16:07,14/08/2023 11:08,16/08/2023 11:57,16-Aug-23,VIJAYAWADA,Electronics,899,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
b8e65a3e-fc5e-40af-894f-8149d88982cd,Inbound,Returns,Reverse Pickup Enquiry,reduce the time of resolving the problem??,,,15/08/2023 16:40,16/08/2023 10:10,16-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
202e0dc6-bcca-4f9a-a864-7c461cff1173,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:45,16/08/2023 10:48,16-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
3e06e543-d854-4e54-b959-51183a243c43,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 11:29,16/08/2023 12:07,16-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
0d3a9679-c506-4210-a37a-c401fb8711c5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:53,16/08/2023 11:54,16-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
5f8fe634-6a4a-489f-8cb7-e6fab2afcb39,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:59,16/08/2023 12:01,16-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
64e50b40-958e-4b76-b1b0-9dfc2db7da03,Inbound,Returns,Return request,,,,16/08/2023 13:54,16/08/2023 13:57,16-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
81a9c85f-decd-4104-9622-ed29c12e979e,Outcall,Payments related,Online Payment Issues,No,,,16/08/2023 14:48,16/08/2023 14:51,16-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
efde64be-ce7a-4519-bd47-2a7604e68aa0,Email,Payments related,Payment related Queries,Resolve my issue as soon as possible ,,,16/08/2023 17:47,16/08/2023 18:06,16-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
b3412c82-5ff6-4ae8-8750-3b073fc8ec1e,Outcall,Returns,Return request,,,,16/08/2023 22:59,16/08/2023 23:01,16-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
63730547-6f44-4e19-a71f-b12ca98c5a94,Outcall,Refund Related,Refund Enquiry,,43e612fd-8b65-4650-bc63-2031a8c8e123,,16/08/2023 22:27,16/08/2023 23:03,16-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
3e4cd50c-ed90-4d14-9c3f-c2ce9d758ab2,Inbound,Returns,Technician Visit,** ** ** **,a060d6ee-75c7-4bde-bc0e-7782a5746e43,29/07/2023 20:12,16/08/2023 16:47,16/08/2023 16:58,16-Aug-23,BANGALORE,Home Appliences,7989,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
e1eb8a49-464b-49ab-885e-e1df783b7215,Inbound,Feedback,UnProfessional Behaviour,,41a01c9c-7925-44ff-97a5-3c7b077f823f,03/07/2023 12:02,16/08/2023 11:01,16/08/2023 11:02,16-Aug-23,SUPAUL,Home,202,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
f0df7e4b-8f97-4600-a621-1dfed3c090c3,Inbound,Returns,Return request,,0270087b-8d4d-4187-9a67-59099023535c,10/08/2023 01:23,16/08/2023 14:17,16/08/2023 14:19,16-Aug-23,INDORE,Electronics,1299,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
02e78e1c-1422-4507-9783-74ea6a1febf0,Inbound,Returns,Reverse Pickup Enquiry,They never helped ,900a97cf-a86a-42c2-96b1-f442436187ed,01/08/2023 22:33,12/08/2023 23:20,16/08/2023 10:04,16-Aug-23,OOTY,LifeStyle,185,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,1
c3f44294-c875-4fb0-a661-7bdc4954619f,Email,Returns,Reverse Pickup Enquiry,Not good ,,,16/08/2023 14:57,16/08/2023 15:29,16-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8013a221-9db1-495c-b768-8db30193970b,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 11:08,16/08/2023 11:23,16-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
c155f957-3315-4cbb-aa71-1c98a604f390,Outcall,Order Related,Order status enquiry,Very good your talking ,,,16/08/2023 11:04,16/08/2023 11:05,16-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6e968563-74e7-4e94-be16-cbdd9a6dccd1,Inbound,Returns,Return request,Customer care is solved my problem and very well explained,,,16/08/2023 13:31,16/08/2023 13:35,16-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
afeabfa4-9219-4d71-ae6a-1a2689fc69a1,Inbound,Returns,Return request,Time taken was too much in this process ,,,16/08/2023 14:56,16/08/2023 15:00,16-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
37922728-b8af-42bf-b89d-62ae91a1210a,Inbound,Returns,Return request,,,,16/08/2023 15:08,16/08/2023 15:15,16-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
f13cbccb-7f4e-46b5-beb2-d807eba9f9d0,Inbound,Returns,Return request,,,,16/08/2023 15:31,16/08/2023 15:35,16-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
504d65f1-8af1-42b0-9f9d-8377dd1d7bf0,Inbound,Shopzilla Related,General Enquiry,,,,16/08/2023 15:38,16/08/2023 15:39,16-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
75fef40c-9637-4266-9956-3ad812e975b3,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 18:56,16/08/2023 18:59,16-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
a7b40dde-8f9d-4d80-8e83-8fbbc3e56162,Outcall,Returns,Return request,Thanks for your support & help please as a humble request get my refund fast ,,,16/08/2023 18:44,16/08/2023 18:49,16-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b5fd0de0-45ba-4428-aca6-a1028a3356cb,Inbound,Order Related,Delayed,,6e40cd9e-c671-43a8-82f5-0664d39e9b0b,07/08/2023 08:22,16/08/2023 12:14,16/08/2023 12:18,16-Aug-23,KORBA,LifeStyle,678,,Logan Barnett,William Park,John Smith,31-60,Morning,5
5a7016b0-d613-46d3-ba14-a01663854de3,Inbound,Order Related,Delayed,Good ,3c9abec1-34d6-42c5-a1ec-9023d9e0de4b,06/08/2023 09:41,16/08/2023 08:51,16/08/2023 08:55,16-Aug-23,GAYA,Home,228,,Timothy Henry,William Park,John Smith,31-60,Morning,5
fd67e430-cd34-4509-87f1-83c3e27cd0fa,Inbound,Returns,Product related Issues,,,,15/08/2023 20:00,16/08/2023 06:31,16-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
ee78abac-1c8f-4f17-a74b-2985b3245ec3,Inbound,Returns,Reverse Pickup Enquiry,No,,,16/08/2023 14:27,16/08/2023 14:27,16-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
dc2ea9b9-4b4a-48f8-9be6-df683a8a94a4,Inbound,Returns,Return request,,,,16/08/2023 15:42,16/08/2023 15:45,16-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
b2e2252d-1d50-4b3c-9c94-821af58162b7,Inbound,Returns,Missing,,,,16/08/2023 19:20,16/08/2023 20:47,16-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
2ead20ac-b6d5-41a2-97c5-3ea055ca6475,Inbound,Returns,Return request,,,,16/08/2023 23:15,16/08/2023 23:22,16-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2b265325-0d8c-47c2-93bb-879cb495a9a3,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,16/08/2023 23:47,16/08/2023 23:57,16-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
2ebdc8e8-1934-4af5-9407-ec493619587e,Inbound,Order Related,Delayed,,,,16/08/2023 15:50,16/08/2023 15:53,16-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
773508a4-30ae-436a-8cf6-51f38a3e3aa9,Inbound,Cancellation,Not Needed,No cancel my delivery,,,15/08/2023 21:08,16/08/2023 17:24,16-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
c1130f86-19cb-4928-8105-1ab60aa32854,Inbound,Order Related,Installation/demo,,,,16/08/2023 10:01,16/08/2023 19:19,16-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
15af7863-21cc-4b93-89ae-085210b0f092,Inbound,Returns,Wrong,,,,16/08/2023 12:22,16/08/2023 14:14,16-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5dce54d3-6cb0-4909-8c77-cb1aa4ec962b,Inbound,Returns,Reverse Pickup Enquiry,Mast app,,,16/08/2023 14:12,16/08/2023 14:15,16-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
5ee85225-ba14-4d4f-bba5-8bf5706c97c5,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 16:00,16/08/2023 16:17,16-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
3a93e377-2858-43b8-a143-e49a28dac528,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 17:06,16/08/2023 17:09,16-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,4
ce5ae78c-c94d-4828-a8ae-f5a10001877c,Inbound,Returns,Reverse Pickup Enquiry,Try to solve problem....,,,16/08/2023 21:04,16/08/2023 21:09,16-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
e7d451ae-6caf-4db1-8ca2-cd257f70dbe7,Inbound,Order Related,Delayed,  was very helpful and given a good customer support ????,f28024a1-25cb-422c-8cc2-17031b149de4,07/08/2023 14:47,16/08/2023 09:18,16/08/2023 09:20,16-Aug-23,BARASAT,Home,1204,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
a2fb509a-49a3-4d7e-bfd3-e4691f9b67cb,Inbound,Order Related,Delayed,,8509aeed-1827-4619-96a7-d72550396d77,13/08/2023 15:42,16/08/2023 09:12,16/08/2023 09:33,16-Aug-23,MUMBAI,Mobile,15999,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
0f7271ce-6076-4041-877b-0b7fdcea0543,Inbound,Returns,Return request,,72ba92d7-38d1-4c8d-9212-9befd3bc078e,08/08/2023 09:03,14/08/2023 22:09,16/08/2023 15:23,16-Aug-23,HYDERABAD,LifeStyle,1542,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,1
03ad89db-0c8b-4844-bc4b-d61aabb2acb2,Inbound,Offers & Cashback,Affiliate Offers,,,,16/08/2023 13:00,16/08/2023 13:10,16-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
e56293ba-ecf1-4dac-a214-7fb644b7d885,Inbound,Feedback,UnProfessional Behaviour,,,,16/08/2023 14:35,16/08/2023 14:40,16-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
454d2d39-cd40-4064-b692-0e7c199aa791,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:00,16/08/2023 15:02,16-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
6e4870c6-4afd-4926-888c-612ca3b3d460,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:24,16/08/2023 19:37,16-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
05936ad2-f41c-4254-bf99-b2c6a58a82fc,Inbound,Returns,Technician Visit,,995488f1-9822-46c0-9fee-7f6f72907dac,02/08/2023 13:59,16/08/2023 14:11,16/08/2023 14:17,16-Aug-23,ROORKEE,Electronics,57990,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
13aceda7-9539-4347-aed7-aba238bd4d8e,Inbound,Order Related,Delayed,,145e9c8a-0e1d-4643-810d-9992f24a8b9e,06/08/2023 07:54,16/08/2023 18:04,16/08/2023 18:05,16-Aug-23,HYDERABAD,LifeStyle,269,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
3bc372ae-b9bb-4dfe-bd28-c9258874c7a9,Inbound,Returns,Return request,,0d337b3a-216a-434a-b83b-5901ca6368e6,30/07/2023 18:42,16/08/2023 17:37,16/08/2023 17:40,16-Aug-23,BETIA,Electronics,1424,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
7d8dd320-e1a0-4f4a-9e89-b9e9577a735a,Inbound,Payments related,Online Payment Issues,All is good as per my opinion,,,14/08/2023 09:54,16/08/2023 10:15,16-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2fd2cee8-1f75-4057-8f1f-c2355268151b,Inbound,Product Queries,Product Specific Information,,,,16/08/2023 07:56,16/08/2023 07:58,16-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f8806544-0cd4-40df-8d1e-38cf99f69b92,Inbound,Order Related,Seller Cancelled Order,Not good working,,,16/08/2023 08:52,16/08/2023 08:58,16-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
bf266315-63ae-4e44-a31e-9a7afa63c0d2,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 10:02,16/08/2023 10:10,16-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
e1d73931-ff13-4918-962d-51cf548f0e88,Inbound,Returns,Fraudulent User,,,,16/08/2023 10:15,16/08/2023 11:13,16-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
ebcb259f-02e6-40f9-80f3-5dbfb89fa343,Inbound,Order Related,Installation/demo,All good and very nice communication with ms shivani.,,,16/08/2023 12:26,16/08/2023 12:29,16-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
630aa8b2-c707-4aa1-98cb-392b879ef5b7,Inbound,Returns,Return request,,,,16/08/2023 16:45,16/08/2023 17:18,16-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c0bb4a3a-5a52-47d1-a086-1251c79a3f1a,Inbound,Order Related,Order status enquiry,,,,16/08/2023 17:07,16/08/2023 17:11,16-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d908940a-644d-4b47-ba60-dacaf85c0f4e,Inbound,Returns,Reverse Pickup Enquiry,I m happy ,,,16/08/2023 20:21,16/08/2023 20:22,16-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ddc0f0ef-d4e1-4225-b761-5a1275653880,Inbound,Order Related,Delayed,,,,16/08/2023 21:45,16/08/2023 21:46,16-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
43779554-d475-4286-8d77-97f2414a3aa6,Inbound,Order Related,Delayed,5star,59b19365-0c95-46df-aa30-215008a60849,09/08/2023 14:18,16/08/2023 09:12,16/08/2023 23:13,16-Aug-23,JAJPUR ROAD,Home,1153,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
5eb57693-ef71-4ccd-ba07-8f6bff8e6184,Inbound,Order Related,Delayed,,,,16/08/2023 00:45,16/08/2023 05:35,16-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
3dcf7818-dcde-4511-89bf-81dfb557bb15,Inbound,Returns,Missing,,,,16/08/2023 07:23,16/08/2023 07:24,16-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
f75d94e7-3bdd-48bf-a29f-635f70409e06,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:28,16/08/2023 08:30,16-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
39856529-de3a-4ef3-87ab-5bf83f36a5f5,Inbound,Cancellation,Not Needed,,,,16/08/2023 11:34,16/08/2023 11:38,16-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
f0aa27ce-cba7-41c1-9117-7c3b4e86dd60,Inbound,Returns,Return request,,,,16/08/2023 15:07,16/08/2023 15:11,16-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
31926d24-b0d2-4396-88cd-be909127e332,Inbound,Order Related,Order status enquiry,,,,16/08/2023 15:35,16/08/2023 15:39,16-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
77bab1f6-48d0-4858-91bb-db3e65ce497e,Inbound,Order Related,Delayed,,,,16/08/2023 18:21,16/08/2023 18:22,16-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
eef6c495-4159-4b4e-be3f-861db170ca2c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 21:18,16/08/2023 23:51,16-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
f9ad614d-ad7f-4001-831f-e9a0b1222131,Inbound,Returns,Reverse Pickup Enquiry,,056c6908-e071-4a7e-ad6e-ee3645c4bd9d,05/08/2023 21:47,13/08/2023 12:47,16/08/2023 16:28,16-Aug-23,AHMEDABAD,LifeStyle,1450,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
1441f90a-05d8-4d7e-97ce-2137f8fee22b,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:56,16/08/2023 21:40,16-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
4d0c96be-4824-4a69-a7f3-a7ddb40ee04e,Inbound,Refund Related,Refund Enquiry,,,,16/08/2023 08:32,16/08/2023 08:47,16-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
0ccde6bb-4323-403e-bc34-90b58bcfa959,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 11:59,16/08/2023 13:39,16-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
6aa40632-49c5-479b-a2c1-10062c7dac41,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 12:24,16/08/2023 12:25,16-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
661130e5-95ba-44ec-9782-6fda6bc99d0c,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 15:04,16/08/2023 15:10,16-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
92aa4359-7c53-4040-af52-d679924d0d5f,Inbound,Order Related,Delayed,,,,16/08/2023 21:33,16/08/2023 21:37,16-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,4
1ac247d6-0af1-4327-aa36-516b2418422e,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 22:00,16/08/2023 22:01,16-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
c4d96815-92ff-4462-bc19-0b7ccaf21272,Inbound,Returns,Wrong,,,,16/08/2023 23:17,16/08/2023 23:18,16-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
cb51bd4a-7f7d-4c36-87c8-c5010d1f0498,Inbound,Order Related,Delayed,That闁肩儤甯￠崺妞ゆ垼妫勬俊绌 sir was great闁肩儤甯￠崺妞.nice for supporting ,046116e4-fe1d-4c86-a18f-fd462682aaf6,19/07/2023 17:25,16/08/2023 15:20,16/08/2023 15:21,16-Aug-23,PURI,Electronics,949,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
131f096b-6283-48b7-8d71-4cc753a0e24d,Inbound,Returns,Fraudulent User,,e160838c-a8a8-46b0-9b97-9290a4b98419,04/08/2023 18:09,16/08/2023 13:54,16/08/2023 13:56,16-Aug-23,BARAN,Electronics,899,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
859eefad-74f9-474e-90ab-508da9aa8bfc,Inbound,Returns,Return request,Godddd,,,16/08/2023 09:56,16/08/2023 09:57,16-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a1a2bb53-61da-4679-9917-b124367d7c55,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:08,16/08/2023 08:09,16-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
ac22b879-79b0-46c1-9b24-d0440f036474,Inbound,Order Related,Invoice request,,,,16/08/2023 12:45,16/08/2023 12:57,16-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
a0de5abc-8cbb-44e5-a99e-1ec5b8f21de7,Inbound,Returns,Service Centres Related,Nice,,,16/08/2023 13:09,16/08/2023 13:11,16-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
1f712c8e-b459-4a28-96e8-e6c5d67ecdc7,Inbound,Returns,Wrong,Wrost,,,16/08/2023 14:36,16/08/2023 15:12,16-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
b29acc7e-4e68-492d-aa75-0668bac0bf41,Inbound,Returns,Missing,5 start ,,,16/08/2023 20:45,16/08/2023 23:20,16-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
707bd412-85d2-4dbd-8be1-5ad43dfd7e0d,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour and quick response.Thanks flifcard team,,,16/08/2023 17:55,16/08/2023 17:55,16-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
22290408-a195-4d2b-9ec0-3bdae3cdcf48,Inbound,Order Related,Delayed,,455486f9-a068-459f-a2e4-f60fd0d09238,01/08/2023 18:44,16/08/2023 12:19,16/08/2023 12:25,16-Aug-23,AHMED NAGAR,Books & General merchandise,565,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
668a6e6a-a876-4f29-9054-eb3a41490645,Inbound,Returns,Fraudulent User,,7def9e80-e49e-47a8-8743-4287994dde09,31/07/2023 12:33,16/08/2023 10:32,16/08/2023 11:18,16-Aug-23,AKOLA,LifeStyle,1349,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
bd9e8927-2907-4f28-8f20-0f3bb2e38cb7,Inbound,Returns,Return request,,78a33a85-b0df-488c-885f-16e628a26d34,11/08/2023 15:57,16/08/2023 15:20,16/08/2023 15:22,16-Aug-23,KOLHAPUR,Electronics,1499,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,1
27e0eae0-759a-4c09-86db-f759f3a83153,Inbound,Returns,Wrong,,d77bb6e2-d3cc-4464-a16b-de3a41105b30,05/08/2023 23:35,16/08/2023 13:02,16/08/2023 13:10,16-Aug-23,NIRJULI,Home Appliences,1899,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
beefe583-30f2-4490-81b5-96f2240fd7e4,Email,Returns,Reverse Pickup Enquiry,,bb64efe9-b5e7-467e-819b-758f94c38c0e,11/08/2023 18:07,15/08/2023 13:01,16/08/2023 23:54,16-Aug-23,AGRA,LifeStyle,99,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
5c2b7fd5-e430-41d1-a5a9-969c3eca735b,Inbound,Returns,Return request,,,,15/08/2023 19:50,16/08/2023 00:10,16-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
549d0f78-f87e-4701-954f-c402a5f78959,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 10:00,16/08/2023 10:00,16-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
c2f6a7a1-18f0-46fe-b9ab-343d61d48b72,Inbound,Order Related,Seller Cancelled Order,,,,16/08/2023 10:13,16/08/2023 15:07,16-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
571b24a6-8162-4e92-b879-4fbe4be2322f,Inbound,Returns,Fraudulent User,,,,16/08/2023 10:44,16/08/2023 10:45,16-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
0c02eac5-eff7-4b84-962f-58cf92ef4b74,Inbound,Returns,Reverse Pickup Enquiry,Good,,,16/08/2023 12:39,16/08/2023 12:40,16-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
b8bf4785-c702-4f78-988a-e7780b784bf0,Inbound,Order Related,Delayed,Good ,,,16/08/2023 12:40,16/08/2023 12:47,16-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
c6b19603-ec85-45de-b8a1-b955d8e55216,Inbound,Returns,Missing,Shopping for Shopzilla is best app. Good quality products.good vealu of money. Thanku so much from Shopzilla. ,,,16/08/2023 14:18,16/08/2023 14:23,16-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
8add0e37-16b4-48a5-a9de-f40ef2e798ed,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 20:38,16/08/2023 20:43,16-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
09d766f4-b0f6-4f9c-97ec-be225f5c641e,Inbound,Order Related,Order status enquiry,Good,810d6f8d-d75f-4c2f-9fa0-0f73f81675f3,09/08/2023 15:36,16/08/2023 12:57,16/08/2023 13:01,16-Aug-23,GURDASPUR,Electronics,405,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
9718a185-6808-4ea8-8ba8-72258d8e585c,Inbound,Returns,Service Centres Related,Good support ,97e29c48-6bc9-44c3-a678-8bc71701be08,02/08/2023 14:17,16/08/2023 14:47,16/08/2023 14:51,16-Aug-23,COIMBATORE,Mobile,665,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
708abde5-cebf-4831-9a53-79de42d9b77f,Outcall,Order Related,Delayed,Very good customer care experience ,a0923d21-a395-4f8b-9a66-d50056a84fd6,09/08/2023 12:12,16/08/2023 16:52,16/08/2023 16:54,16-Aug-23,MUZAFFARNAGAR,Mobile,6999,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
3fa08a9e-613a-4851-a30d-6171679fc29a,Inbound,Shopzilla Related,General Enquiry,Thank you so much ,,,14/08/2023 15:37,16/08/2023 21:37,16-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
e26eccda-9ce8-44af-b1f2-fc14b8b46c11,Inbound,Order Related,Delayed,Today solved ,,,15/08/2023 11:49,16/08/2023 00:20,16-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,1
50786e63-9707-4e7d-ad74-2b97bb0f90ec,Inbound,Returns,Fraudulent User,,,,16/08/2023 07:33,16/08/2023 15:35,16-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,4
45f62db0-b4e6-417f-87f2-53777f31b374,Inbound,Order Related,Installation/demo,You coustmer care doesn't have adequate information.they just follow what is sop,,,16/08/2023 14:28,16/08/2023 14:34,16-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
3dea1417-c9ab-4b85-a3c3-7271be5ae957,Inbound,Returns,Reverse Pickup Enquiry,I have ordered moto edge 40 22 July 2023 my concern this product was defective rear camera I was return this phone at same day delivery but my return request was rejected my problem not solved customer service executive.its provide wrong information today date 16 aug 23 but my problem was not solved my phone not replacement.plz help me,,,16/08/2023 14:54,16/08/2023 16:44,16-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a7551227-cc9a-42cf-ba29-62cdaed340dd,Inbound,Order Related,Delayed,,,,16/08/2023 16:41,16/08/2023 16:57,16-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
5fdf0872-4887-42a0-b538-debbb0aeb0a7,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 18:24,16/08/2023 18:26,16-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
7fd3ac00-4d93-461b-b355-b61b1bd3df13,Inbound,Returns,Wrong,Excellent ??,,,16/08/2023 19:33,16/08/2023 19:50,16-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
cd26ea7a-5c19-43f1-aa1d-45629dc67937,Inbound,Order Related,Order status enquiry,Add other languages like telugu   etcc,,,16/08/2023 21:04,16/08/2023 21:13,16-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1c5b05c2-eda6-4300-a864-9a85eed62064,Inbound,Returns,Fraudulent User,Not resolve,adcc988a-bd8d-44c7-8b8d-d7571a2c47ca,07/08/2023 07:27,16/08/2023 19:14,16/08/2023 19:55,16-Aug-23,SITAMARHI,Electronics,2999,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,1
1b05d6a4-4629-49ab-abc3-58402eb7eb45,Inbound,Cancellation,Not Needed,Ok,2cb79614-7f6d-4848-ac85-6d8feee2bfa0,09/08/2023 07:41,16/08/2023 10:25,16/08/2023 10:59,16-Aug-23,JAIPUR,Books & General merchandise,166,,David Perez,Lily Chen,Michael Lee,>90,Evening,3
c697644c-8e39-4e83-a15f-82c8366ad706,Inbound,Order Related,Delayed,,e7bd4d7c-a353-4f1d-a0c5-b5e6062332cc,06/08/2023 18:45,14/08/2023 16:27,16/08/2023 12:28,16-Aug-23,KOTPAD,Home,99,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,2
e959cd8b-ecec-4907-b362-566dde586b7c,Inbound,Returns,Fraudulent User,,,,16/08/2023 13:27,16/08/2023 13:29,16-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
7d3390a6-41c2-4d18-831d-32edf797abdb,Inbound,Returns,Reverse Pickup Enquiry,In the description of CP PLUS CP-E34A 3MP WiFi provided on the website NOWHERE mentioned about compatibility with 2.4GHz. I am having 5GHz and not able to use the item. This is fault of Shopzilla.,,,15/08/2023 14:05,16/08/2023 12:25,16-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
fb6d8657-8ade-4cb1-832c-8c4b60a0b524,Inbound,Product Queries,Product Specific Information,Good,,,15/08/2023 23:52,16/08/2023 00:01,16-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1326209b-c7e7-49f5-bb7e-c6e6a429b4c6,Inbound,Returns,Reverse Pickup Enquiry,,,,16/08/2023 08:58,16/08/2023 09:02,16-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
f856e182-f30a-4691-8c76-2ce5a0cf2656,Inbound,Order Related,Order status enquiry,,,,16/08/2023 19:30,16/08/2023 19:42,16-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
6ec296f1-b263-4849-8e12-d6f816702781,Inbound,Returns,Return request,,,,16/08/2023 10:39,16/08/2023 10:48,16-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
5c54dae7-e3bc-4d06-8e41-df4ac2583b60,Inbound,Returns,Missing,Good ,,,16/08/2023 13:48,16/08/2023 14:22,16-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
c83b0d32-a244-44cd-abb7-53fcfd633065,Inbound,Order Related,Order status enquiry,,,,16/08/2023 15:54,16/08/2023 15:55,16-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
8b2926d8-f469-4ea4-b8ae-6d7a9789aaba,Inbound,Feedback,UnProfessional Behaviour,Behaviour good ,,,16/08/2023 19:35,16/08/2023 19:40,16-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
194509b4-d3ea-44e8-870e-3af558420aa6,Inbound,Returns,Return request,,d80b9cbd-d6b2-4840-8295-77f109cdcfdd,,17/08/2023 09:08,17/08/2023 09:23,17-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
88a6dbb2-5374-4737-9788-7f1c2db3e028,Inbound,Order Related,Delayed,,d245f33e-87c5-4f42-8e29-10b79c0cfb8b,,17/08/2023 08:37,17/08/2023 08:42,17-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
406f372a-b4bd-4994-99df-e93f5bbaeff6,Inbound,Product Queries,Product Specific Information,,a2974fa6-5173-4758-824c-e3965b2628a3,,17/08/2023 09:38,17/08/2023 09:39,17-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,5
95208ff9-4ba7-4853-982f-c9985e7d50b4,Inbound,Refund Related,Refund Related Issues,,8c83aac8-16d7-425c-bd26-fd3c55ed4737,,17/08/2023 18:34,17/08/2023 18:42,17-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
f361a25c-4ea2-49de-b5b7-be7f7da0bde1,Inbound,Payments related,Online Payment Issues,,badfd943-6e97-41a2-9d84-eaa06269fbc8,,17/08/2023 12:31,17/08/2023 12:33,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
968597c8-3a35-4ccf-8b71-49d5f20c894d,Inbound,Refund Related,Refund Related Issues,,90138f28-4697-4347-9884-e66cc87cb419,,17/08/2023 17:12,17/08/2023 17:12,17-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
72876411-361d-4778-9ece-ee7c8a3a245a,Inbound,Returns,Reverse Pickup Enquiry,Very difficult to return or replace any product.Need to run smoothly ,33f8be24-ee9f-4362-9af1-b7898557867e,,17/08/2023 18:37,17/08/2023 18:45,17-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
7ddf7a8d-c86c-4c35-a5f5-48826b858d42,Inbound,Product Queries,Product Specific Information,,13bdc2f0-b1d6-47ec-8fed-aa80eaec5402,,17/08/2023 11:21,17/08/2023 11:31,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,3
83634f4c-884f-4aef-a157-d95e4a3b4059,Outcall,Order Related,Order status enquiry,,0b993934-277a-46c3-8853-a7e2031b485c,,17/08/2023 14:27,17/08/2023 14:29,17-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
44894eba-9cc0-4c32-ba3a-4031294a7efd,Inbound,Returns,Reverse Pickup Enquiry,,df8d9e74-dd9d-4f76-b3ef-8a1f33be3c6e,,17/08/2023 14:41,17/08/2023 14:52,17-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
27baa253-66b0-489b-8a8d-9c003cf3d35e,Outcall,Order Related,Order status enquiry,,3b4e6967-d05a-46f1-b58d-c25e36ecd88a,,17/08/2023 11:10,17/08/2023 11:11,17-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5fe3b2aa-f0f2-47bf-b109-37d7ac417078,Inbound,Returns,Service Centres Related,Waste,0145eae3-5d2b-460c-8737-ead0ee67ee8c,,17/08/2023 13:09,17/08/2023 13:53,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
ecd98523-7f89-480d-9544-585181cb5d91,Inbound,Returns,Reverse Pickup Enquiry,,21097954-aed3-402e-8674-89ca1382c5d5,,16/08/2023 19:58,17/08/2023 15:56,17-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
400a40f9-c257-4343-811e-d3084878e987,Inbound,Order Related,Installation/demo,I have issues with a product and contacted Shopzilla and they provided me a toll free number which is not getting connected ,3e17d941-f31d-4be0-8153-04aacd8b1482,,17/08/2023 13:25,17/08/2023 13:26,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
5304a7e3-d037-4aed-8644-75994c96a6e2,Inbound,Order Related,Delayed,,f24ed997-fd96-4f81-9b0d-ea65353e918e,,17/08/2023 18:28,17/08/2023 18:37,17-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,4
42363f37-ba2a-4761-9d43-df7d194e723e,Outcall,Returns,Reverse Pickup Enquiry,Very bad policies,96024f7c-95e5-44e6-ba5f-a1abfbbe8620,,17/08/2023 19:03,17/08/2023 20:19,17-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,2
aa172949-953b-4709-96b1-22ae295adc1c,Inbound,Returns,Reverse Pickup Enquiry,Interaction in telephonically is good experience she talk very nyc n solve my problem thanx dear,0fa7d364-0b5f-44d9-a9ed-d30825c5730f,,17/08/2023 21:05,17/08/2023 21:19,17-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
b4ac67c2-8076-4a2b-bc1d-e251851637d9,Inbound,Order Related,Delayed,,547a88a1-9ff9-4790-b9bd-ebbe7f53e027,10/08/2023 11:23,17/08/2023 06:10,17/08/2023 06:11,17-Aug-23,BHARUCH,Home,1066,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,2
830c48b3-f952-426d-bae4-ac7ed298411e,Inbound,Shopzilla Related,General Enquiry,"Fire that girl.she has no idea about what the problem is,no effort to solve problems, arrogance,rude, pathetic experience ",ff717b71-f35b-433d-abec-52f1973db9e9,,17/08/2023 09:46,17/08/2023 09:48,17-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
a60f931d-5846-4499-bbad-8e3847f7583f,Inbound,Returns,Product related Issues,,671a79bb-4161-4b50-8810-b03a5797f979,,17/08/2023 10:45,17/08/2023 10:50,17-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
47a37d4c-20ea-4a72-b47f-933a19548df3,Inbound,Order Related,Delayed,,8c106f64-e752-4bb2-9231-cae3a21296fb,29/06/2023 09:55,16/08/2023 21:07,17/08/2023 21:34,17-Aug-23,AGRA,Home,299,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,1
f7614f6e-e94d-4351-9270-869419437aa9,Inbound,Returns,Fraudulent User,,e44f1486-17c6-4828-b58c-158acc51e4fd,07/08/2023 20:05,16/08/2023 11:57,17/08/2023 16:12,17-Aug-23,COIMBATORE,Books & General merchandise,298,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
c7a024b1-6b09-4574-b4f3-f23960d9b350,Inbound,Refund Related,Refund Enquiry,,f62df066-4e0a-4791-8bdc-db15bc656397,,17/08/2023 12:57,18/08/2023 00:04,18-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
dd203102-c3ae-44fd-b9cc-d8558fb43c2f,Inbound,Refund Related,Refund Related Issues,Good ,a1df9bd0-8a71-4c7c-924c-5b5f9fb3ed18,16/04/2022 15:59,17/08/2023 10:09,17/08/2023 10:32,17-Aug-23,LUCKNOW,LifeStyle,159,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
4edda766-7c2b-4e2b-9fff-176e5a644392,Inbound,Returns,Reverse Pickup Enquiry,,5bb42fbd-8b2b-4008-9cb4-e280ecf0edad,,17/08/2023 21:53,17/08/2023 21:54,17-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
9549d297-03fe-49d0-993b-b029dabfc19a,Inbound,Order Related,Delayed,,d7df1b89-13d6-4321-9df6-1c0541d47957,09/08/2023 16:52,17/08/2023 21:55,17/08/2023 22:55,17-Aug-23,DARBHANGA,Mobile,41999,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
a4d53698-70ef-4cfd-a78e-4c28729629a6,Inbound,Returns,Reverse Pickup Enquiry,,e645d8a1-97ba-4ac0-9cdb-b523ad5b747d,,17/08/2023 09:30,17/08/2023 19:39,17-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,3
0b123338-4b1d-4e0f-91c6-a6a379dfca47,Inbound,Returns,Reverse Pickup Enquiry,,912d8060-8824-4de5-af59-f0b23b6b52e2,,17/08/2023 10:36,17/08/2023 10:38,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
8797a917-bed6-48ef-9f09-abf0e76fe3e1,Inbound,Offers & Cashback,Instant discount,,10980a44-bb7f-4a56-955c-48fe611419ee,,17/08/2023 17:17,17/08/2023 17:19,17-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
88f8ce88-6d3d-4984-8ea1-0fcf11f6849d,Inbound,Returns,Reverse Pickup Enquiry,Return or refund p[policy should be more trust worthy and transparent which is best police of net marketing business ,45b56f9b-b881-4871-8fa4-0232c24b3500,,17/08/2023 17:45,17/08/2023 17:46,17-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
4c6d01f0-c215-4d61-951f-dd797bfadf25,Outcall,Order Related,Priority delivery,worst and third class.,ed79aa28-db0f-43de-9bc9-ab4ad6f9d680,,17/08/2023 20:44,17/08/2023 21:01,17-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
8de2449b-acbb-40fc-a076-7a79519215f6,Inbound,Order Related,Order status enquiry,Worst experience from delivery side,b355c2c7-cd18-4a8e-bb90-bc7372d9f1da,12/08/2023 19:46,17/08/2023 18:46,17/08/2023 19:02,17-Aug-23,GURGAON,Mobile,15999,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
333d3069-5d67-401a-a1aa-2bf70902a47d,Inbound,Returns,Exchange / Replacement,Small issue taking more time to resolve.,c54f91dd-b617-4328-9334-35356ebd69b0,,17/08/2023 11:59,17/08/2023 12:01,17-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
f87bb98d-a361-4fff-b733-06396d93a652,Outcall,Returns,Reverse Pickup Enquiry,,ce8c9a88-42c3-41cf-9ace-d8f0f573496a,,17/08/2023 11:23,17/08/2023 11:30,17-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ef0697d3-ccd9-4294-ba9f-bb24375f933f,Inbound,Order Related,Priority delivery,,13d79342-75ae-46e6-9858-4922d1bea869,,17/08/2023 18:23,17/08/2023 18:32,17-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2d9b921b-287d-49ca-bd17-547a57310929,Inbound,Order Related,Seller Cancelled Order,Mere pass product 3 July   or Missing mein Or return dala to koi pickup lene   aaya uske bad aaj tak na mujhe complete product mila or na mera refund mila please sir my refund ya product vapas kr dijiye ,63f34555-7734-4881-aee3-55384783db86,,17/08/2023 18:03,17/08/2023 18:08,17-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
d29ec7ac-b7b2-45b1-95be-cd364283fe39,Inbound,Returns,Return request,Thank you Shopzilla ,b2511a94-c1b4-4067-91e2-02c49ba71b6a,,17/08/2023 18:34,17/08/2023 18:37,17-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2e1db302-ca00-43bd-88a8-ebf5afa12201,Inbound,Order Related,Installation/demo,Highly unsatisfied with installation and demo,907b93d7-90c2-492b-9f38-ce25fd155e8f,,17/08/2023 14:00,17/08/2023 14:02,17-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
dec49a85-8f83-40c7-998b-360cf968bfc9,Inbound,Order Related,Seller Cancelled Order,??,3b4d4bd8-900a-4479-86b4-6ab58d46b06c,,17/08/2023 11:41,17/08/2023 11:46,17-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
90bfea18-250c-4f23-bb95-f569c88883fa,Inbound,Returns,Return request,Excellent ,7a0a522a-6224-4250-87ec-4d2c473451c0,,17/08/2023 08:12,17/08/2023 08:19,17-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
7f685108-4099-4aab-a058-9f7a8b0d59eb,Inbound,Refund Related,Refund Enquiry,Good job ??,434005c3-3a33-4fc8-9562-b616fdc23ef7,,17/08/2023 10:00,17/08/2023 10:00,17-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
9d5734ee-360a-4c7d-9d08-4c4f8cfb5e85,Inbound,Returns,Fraudulent User,available mail and calling facilities.,8af9a7df-055b-4e0d-a4d6-ca15451bf5fd,,17/08/2023 15:11,17/08/2023 15:17,17-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
7f0054ea-17a6-42e3-b843-b9a97eb766f8,Inbound,Returns,Missing,,a688d049-ab83-49a9-9f66-c271cca60f8f,,16/08/2023 17:48,17/08/2023 17:20,17-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,1
ec521b8b-97d2-43d9-94a7-554385f29a56,Inbound,Returns,Return request,,6802e3f8-aeb2-4fbb-be79-701f06bb6bfa,,17/08/2023 09:22,17/08/2023 09:25,17-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
90a36fcb-054b-4116-a873-a559b748e58c,Inbound,Returns,Wrong,,970d3092-5942-4b2e-a75a-a12f2f9b5a1e,,17/08/2023 17:07,17/08/2023 17:22,17-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
3875a790-5bab-4a2c-82e9-845d367d7d06,Inbound,Returns,Return request,,e4e7e601-6b68-4448-8ce5-08db5daaff89,,16/08/2023 23:37,17/08/2023 12:36,17-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
65c5a4d3-fef7-4eac-9720-4a7f22750f46,Inbound,Returns,Reverse Pickup Enquiry,Response was good.,ec0e6f4b-7a82-4888-97d0-969c58ba7fb1,,17/08/2023 10:21,17/08/2023 10:23,17-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
197413ff-7ab0-465e-af68-a886a7dbcb1d,Inbound,Returns,Return request,,a4d855c8-ccbe-454b-bac5-ccd261c2de6e,,17/08/2023 15:58,17/08/2023 16:19,17-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,4
79db6ded-e981-49bc-b903-c1c3acc406cf,Inbound,Shopzilla Related,General Enquiry,,85581a8b-4209-4474-af58-53b8a8399f38,,17/08/2023 17:04,17/08/2023 18:08,17-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
67a631c3-54a3-4421-b3b7-7c5ae8a2662e,Inbound,Order Related,Delayed,,ce164ec2-ded0-4dd1-b02c-5752943ab9a4,11/07/2023 18:01,17/08/2023 10:48,17/08/2023 10:52,17-Aug-23,SURENDRANAGAR,LifeStyle,759,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,3
46b15651-4de2-4112-862a-23fe31acc535,Inbound,Refund Related,Refund Enquiry,,881a54e1-7c2b-48c2-9db2-aea0c0ae8b77,,17/08/2023 23:48,17/08/2023 23:48,17-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
626fbbe3-9854-4621-8507-b207709dbf53,Inbound,Order Related,Delayed,,70ac5071-9bcb-43a9-b99e-4ea5c59637da,10/08/2023 07:08,15/08/2023 11:28,17/08/2023 14:59,17-Aug-23,ARMAPUR,Books & General merchandise,338,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
c4166dca-ed4e-40cf-a676-06fd36ff2152,Inbound,Returns,Return request,Thanks to miss geethansi she speak nicely politely understand problem and giving correct information humbly for lightly good Shopzilla help care with customer communication very nice star thank you,3bd38838-8598-4cd0-baf6-1afd8de4218e,,17/08/2023 11:56,17/08/2023 12:03,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
6224cbbb-718c-4153-9a8d-0e3d005fde6a,Inbound,Returns,Reverse Pickup Enquiry,Pickup nhi hua,a5940c68-4392-4010-8fca-f7ff9299168d,,17/08/2023 12:43,17/08/2023 12:45,17-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
d67a03e7-3ed2-4f76-8477-87c14541e28c,Inbound,Order Related,Customer Requested Modifications,,72a96acf-7c5e-4e17-b840-6a581e5d11fb,,17/08/2023 17:31,17/08/2023 17:41,17-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
3ecede41-6c22-4fa4-add1-19db880891de,Inbound,Returns,Reverse Pickup Enquiry,,3670a0e8-f8bc-4340-bb85-6b96994f7b7a,,17/08/2023 22:25,17/08/2023 23:00,17-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,3
1ad0f003-e325-4c1d-a46d-e9864f072545,Inbound,Returns,Reverse Pickup Enquiry,,ab8cc88c-7b73-4e34-86e1-397d19c4666c,29/07/2023 21:16,16/08/2023 17:00,17/08/2023 10:40,17-Aug-23,HYDERABAD,LifeStyle,298,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a2395bf1-9deb-44c0-aaa9-539a14d590c3,Inbound,Product Queries,Product Specific Information,,9b5ab9c3-084a-4a01-be60-c15af6ccd656,,17/08/2023 12:49,17/08/2023 13:35,17-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,1
9870e681-a128-416c-a6f7-507541058660,Outcall,Returns,Fraudulent User,,02349cc6-743f-4f1c-b2b8-7aae298889f1,,17/08/2023 22:15,17/08/2023 22:17,17-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
7c4cc1f2-5da0-4189-96d2-dd5c5eaf6d08,Inbound,Order Related,Invoice request,,a44b964d-f5aa-446f-aaf1-4eb6d0c7265c,,17/08/2023 09:35,17/08/2023 16:41,17-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
9080a9cb-efe1-4290-bec8-e89d4342ffcb,Inbound,Returns,Reverse Pickup Enquiry,My problem is still not solved but Shopzilla cancelled my request. I\u2019m very disappointed .I didn\u2019t expect this types of problems from you,b547b1cd-0493-4c24-9cf6-804a54031215,,18/08/2023 00:02,18/08/2023 00:13,18-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
b020c085-09b7-4d63-8018-ac44ad1f7243,Inbound,Order Related,General Enquiry,Miss   forwarded my query to concerned department and guided me regarding the issue.,23340e60-4766-434c-9ca7-b33ae04a831c,03/08/2023 13:23,17/08/2023 13:14,17/08/2023 13:23,17-Aug-23,THANE,Electronics,500,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7fb62fb3-ab88-4cc8-9b87-8a21201a77ae,Inbound,Returns,Return request,,38a5c667-65d6-4ae6-8605-9c0a1d47c4dd,10/08/2023 09:45,17/08/2023 09:39,17/08/2023 09:42,17-Aug-23,MATHURA,Electronics,1474,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a33abcd8-8ab7-4feb-b3e3-c4179fff7b09,Inbound,Returns,Wrong,,c707f091-8dbf-4bba-9202-9804be156431,,17/08/2023 12:58,17/08/2023 17:38,17-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
77709fd1-af77-4b0d-8fd0-af86e4d32926,Inbound,Returns,Fraudulent User,Good ,f64c94b3-e5d5-4bbd-973e-dd0fe7c966fb,,17/08/2023 08:32,17/08/2023 08:36,17-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
f8a4e2f8-2a7e-42b6-a8ba-bd3231cdc59f,Inbound,Returns,Reverse Pickup Enquiry,,2ce112c2-31c6-43c0-a603-fe27a0724e72,,17/08/2023 13:23,17/08/2023 13:24,17-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
85717fa8-13f2-4405-a4e3-611734481e5f,Inbound,Order Related,Installation/demo,,17f515db-3013-4528-b726-24c0b7ac1704,,17/08/2023 21:38,17/08/2023 22:12,17-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
401150e4-ae68-4bea-9f4e-7f1449cc858c,Inbound,Returns,Reverse Pickup Enquiry,Please refund ,6c859b6b-5ac6-4fa4-b216-f0f4df472b56,,17/08/2023 12:58,17/08/2023 12:59,17-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
aa35b248-c0ac-4ca9-b824-e091ef4e08cc,Inbound,Returns,Fraudulent User,Customer support understood my problem and resolved my problem thank you so much customer support service ,75bfe77a-778d-486e-a310-e5b56acbd0af,,17/08/2023 09:27,17/08/2023 09:34,17-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
bce2f6ae-8847-4e42-b25c-77548cbbe1a0,Inbound,Returns,Wrong,,d684cfc4-6647-4f2f-8bf1-1243bbb3d403,,17/08/2023 06:34,17/08/2023 06:37,17-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
25bb2217-0402-469b-88b7-59e551e2ec9b,Inbound,Returns,Return request,,254739e4-bbb1-448a-9b58-efafc12a7897,,17/08/2023 15:15,17/08/2023 15:17,17-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
279a3356-094a-4ab4-9750-7f80ffd174b9,Inbound,Order Related,Invoice request,,c9e39c45-8507-4504-961c-4c5611cf30f2,,17/08/2023 18:19,17/08/2023 18:21,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
05899b37-480d-481d-aa36-c1e269b1ac07,Inbound,Returns,Fraudulent User,My problem has been solved by Madam ji We are happy from customer help & thanks for given me help ??,17ebd6cf-8454-4fe4-ac57-b30aaca464d7,,18/08/2023 00:09,18/08/2023 00:14,18-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3af73d5d-30f9-4ae0-a2ba-85abbbcfb97f,Inbound,Returns,Wrong,,3fd64206-7023-4d32-9fa3-8b4fa3f65c7e,,17/08/2023 12:41,17/08/2023 12:43,17-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
8ca4003e-4156-427c-b5fa-7e66500a7c44,Inbound,Returns,Reverse Pickup Enquiry,,af5ea15d-8ee9-4b97-b8fa-12d95ce7e116,,17/08/2023 15:57,17/08/2023 16:00,17-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
822ee59d-9a6b-433b-a46b-dc59c07b2e5d,Outcall,Returns,Reverse Pickup Enquiry,,91c9444b-7130-44fd-a99d-8bfa71a50e99,,15/08/2023 15:31,17/08/2023 01:20,17-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
275c8f4a-a9fb-4858-a822-bfc8c1742a9e,Inbound,Order Related,Delayed,Still my problem not solved. ,0d318937-8999-4c41-968d-aedf9f5e0431,31/07/2023 07:18,15/08/2023 20:12,17/08/2023 09:11,17-Aug-23,CHENNAI,Books & General merchandise,1519,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
4619b239-b24f-4682-88d0-49af621d0607,Inbound,Feedback,UnProfessional Behaviour,,49c14c83-4b33-47e1-aa32-a1d47fc6d433,,16/08/2023 10:43,17/08/2023 15:38,17-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
4ecb889b-e15a-4a4a-ab3d-ba419ae011be,Inbound,Returns,Reverse Pickup Enquiry,,f011caa8-0ed1-4e40-9c94-aa1908301b77,,16/08/2023 23:56,17/08/2023 07:35,17-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
b2d2dae6-ac8e-4621-b951-028b1c8a83fe,Inbound,Product Queries,Product Specific Information,,a4ffff8f-ba61-4953-864d-23b5729a5bfb,,17/08/2023 10:00,17/08/2023 10:14,17-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
63535205-195a-40f3-bebd-95b41f520c39,Inbound,Returns,Reverse Pickup Enquiry,Include change bank account in return please,1c81b8c4-a024-42cf-92a4-9450c1c348ce,,17/08/2023 20:36,17/08/2023 20:38,17-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
ebabdf9d-57eb-4a84-aed5-9a158495a60a,Inbound,Shopzilla Related,Signup Issues,Good ,af9b0247-c8b7-46d9-904b-ed195ceaba7d,,17/08/2023 23:30,17/08/2023 23:32,17-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0715a10f-35e5-4c5d-8d56-a16b1a055f03,Inbound,Refund Related,Refund Enquiry,,c493b9ca-bc72-419b-b79a-f9455ec7cc36,,17/08/2023 19:38,17/08/2023 19:55,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
94e7f63e-2e1e-46ed-972d-2648b55a21ad,Inbound,Order Related,Invoice request,The executive I talked was very helpful ,069a95b7-bfe3-446b-aa4e-67a077edf41f,,17/08/2023 19:02,17/08/2023 19:06,17-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5cac22b4-34d6-4d32-a107-a5fc2afbf5a8,Outcall,Returns,Reverse Pickup Enquiry,,3d5dbed9-9a4a-45f9-aa3e-f8b7792dbf7e,,17/08/2023 06:37,17/08/2023 16:40,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
36cc9d0f-93a3-4f74-99e0-73b59a03ceac,Inbound,Returns,Fraudulent User,,f4cb5532-fd30-4814-9355-9973cb58732d,,17/08/2023 10:49,17/08/2023 10:53,17-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
31898742-3b0d-469e-a18e-818fb6ae82ee,Inbound,Returns,Reverse Pickup Enquiry,Good ,9e6d0f66-c4ea-4316-8cc1-2235bd168c2a,,17/08/2023 15:43,17/08/2023 15:44,17-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,3
cde14cc2-bd84-4e35-ba61-5e1504942f1a,Inbound,Returns,Reverse Pickup Enquiry,Thank you,6d81a103-1d30-4a0f-bfcd-75addaa9fd30,,17/08/2023 17:29,17/08/2023 17:31,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
3070905f-fcc3-4ceb-8b15-21ee861a7567,Inbound,Order Related,Delayed,,8a291600-7b62-4542-a2c5-993ff92717d7,,17/08/2023 22:55,17/08/2023 22:59,17-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
23a1d932-b260-4d7d-90e7-029885f0e690,Email,Order Related,Delayed,Order id,588605f6-1d7b-4004-a703-1fa44351972b,29/06/2023 09:55,17/08/2023 16:50,17/08/2023 21:25,17-Aug-23,AGRA,Home,299,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
555e985a-97d7-4342-b4f5-0379d4e8952f,Inbound,Order Related,Delayed,Still my order not delivered and i don't know where it is right now,4ab48929-eb93-4549-a263-12d20d2a43b1,,16/08/2023 16:55,17/08/2023 22:45,17-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
8ebcc279-0c24-4c5d-878c-6e8fb0476af7,Inbound,Refund Related,Refund Enquiry,Good,9536a836-edd0-401a-be96-ace35c595629,,17/08/2023 11:56,17/08/2023 11:57,17-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2387f08b-5237-4a3d-9294-1534e3fa4d1f,Inbound,Returns,Reverse Pickup Enquiry,,9df0edbb-6dac-4593-a022-8587ec1bc78f,,17/08/2023 15:23,17/08/2023 21:21,17-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
1435028d-8199-4e72-b836-a9984cf29659,Inbound,Returns,Reverse Pickup Enquiry,,be20260d-76e3-4801-b565-7f5e9c9f4237,,17/08/2023 18:27,17/08/2023 18:28,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
adba3b3f-5632-4e7c-8931-86ab6f7c9291,Inbound,Order Related,Order status enquiry,,839cb7f8-760d-4c26-8013-c8a287f4f772,,17/08/2023 12:54,17/08/2023 12:54,17-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,4
642a2487-5b44-437d-ace2-c672c962e3ca,Inbound,Returns,Reverse Pickup Enquiry,,01e5e8f9-4428-4b40-84e1-b1af7c3e94e8,,17/08/2023 18:02,17/08/2023 18:06,17-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
9e43fed1-43f0-4e26-b496-d2bbdd09a00e,Inbound,Returns,Fraudulent User,,00608ee2-d3a6-45d8-a12a-8da9b28b8f8e,09/08/2023 23:35,16/08/2023 07:04,17/08/2023 18:03,17-Aug-23,HINDUPUR,LifeStyle,1295,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
0213370b-3c86-4501-9dda-ac6fc19bc3fc,Inbound,Feedback,UnProfessional Behaviour,Chutiya app koi bi isse order mat karo,f03eccb6-5009-4d00-9048-a50ba687d1c6,,17/08/2023 08:02,17/08/2023 08:07,17-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
48d96225-710e-4f58-bb06-65267924abd5,Inbound,Returns,Missing,,d08691ae-15f2-450a-a490-565e206ca74d,,17/08/2023 21:43,17/08/2023 21:49,17-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e3e939a1-32e4-40d6-a3ed-0bc77db7f635,Inbound,Returns,Missing,,c2a58428-2406-406c-9aa6-065fe23601a5,,17/08/2023 12:57,17/08/2023 13:05,17-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,3
c34f8271-3693-4aaf-8758-e677f366ecfa,Inbound,Returns,Reverse Pickup Enquiry,Good,f432872f-8584-4268-bd49-081d4cb5fe27,,17/08/2023 13:04,17/08/2023 13:24,17-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
c8b529be-20b9-4097-a433-7167951f1771,Inbound,Refund Related,Refund Related Issues,,2aa25f15-9334-4ae4-b480-f22dab8bf19d,,17/08/2023 13:43,17/08/2023 13:46,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
c3d120c9-ba2b-4d8a-9f7d-9d1d64b7a6a8,Email,Refund Related,Refund Enquiry,Very good,2791df74-a2fd-410a-a2df-3639cef8d80b,,17/08/2023 19:42,17/08/2023 19:52,17-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3d7195ab-7d46-4d4d-b840-7e7803fc7d51,Inbound,Returns,Service Centres Related,,3145749c-b889-40db-9834-78ef18f013cf,,17/08/2023 20:29,17/08/2023 20:30,17-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
74006398-e112-4f22-a973-7a1c0a64a219,Inbound,Returns,Return request,,ac3851f7-eac6-4814-9631-2a69b6fe5904,,17/08/2023 10:07,17/08/2023 10:09,17-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
3213eefd-a378-4481-b92b-dfe3158b8e73,Inbound,Returns,Missing,,7fa2a759-40f4-4528-a801-48bb91bfc013,,17/08/2023 20:44,17/08/2023 20:53,17-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
e526c0b8-f3b4-4837-9019-58071e37abee,Outcall,Offers & Cashback,Other Cashback,,ac8ca5ea-d8cd-412d-89c3-6ff742b7d8c7,05/08/2023 18:50,14/08/2023 16:22,17/08/2023 19:04,17-Aug-23,NEW DELHI,Books & General merchandise,8,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
e81421ac-ed10-4380-884c-c2d34b100f26,Outcall,Shopzilla Related,Signup Issues,Just awesome ..thank u Shopzilla,69b2ac85-aa1b-41ab-b76b-d4d602838ac1,,17/08/2023 11:31,17/08/2023 11:32,17-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
96772897-7b40-41d2-86d7-38c5b0ffcb0a,Inbound,Returns,Missing,????? ???????? ????? ?????? ????????? ?????????? ??? ???? ????,55d8f5ab-c997-465c-80b8-0037a1dfcada,,17/08/2023 15:31,17/08/2023 15:35,17-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,3
fa3d36dd-7faf-423c-8233-7b77fb3eaf12,Inbound,Order Related,Delayed,,8f685a6c-7ec9-4a35-8e40-cd3b77f4df0b,30/07/2023 08:18,17/08/2023 13:02,17/08/2023 13:58,17-Aug-23,NEW DELHI,Books & General merchandise,15,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
a088a9ec-1b4c-42e7-88bd-33e2f5aa9e04,Inbound,Returns,Return request,,22179c74-4c77-4e6b-8861-ad121ad673c3,,17/08/2023 10:31,17/08/2023 13:41,17-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
5a97457b-ee4e-423c-bfd1-7fb4bcb95aff,Inbound,Returns,Reverse Pickup Enquiry,,3d2303e8-94d8-41a8-a86f-6242ca54d286,,17/08/2023 09:13,17/08/2023 19:39,17-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
a059d6f7-37c3-4be7-8d70-1ec8857d8863,Inbound,Order Related,Order status enquiry,,33d65f65-bffe-4068-bd86-72f43752b034,,17/08/2023 23:52,17/08/2023 23:53,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8566bf3c-5362-427b-ab94-adbfd9c1b854,Inbound,Order Related,Delayed,Thank you so much   help??,46961992-cbaa-4bb5-8eff-f05c8f5b73f4,10/08/2023 20:38,17/08/2023 20:07,17/08/2023 20:09,17-Aug-23,GURGAON,Books & General merchandise,487,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
42071ec4-e003-4bce-81af-6b8e0b2a19fc,Inbound,Returns,Return request,Your customer care executive issue resolved short time great work.,9870f8e3-92a4-4865-ab81-a1d20f57d031,,17/08/2023 12:47,17/08/2023 12:57,17-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
32261e06-ea78-46cf-8ca5-392adf578985,Inbound,Order Related,Installation/demo,,e7f9aa55-2120-464a-97aa-76e7df53cd48,,17/08/2023 15:28,17/08/2023 20:21,17-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
4eb13d46-84b2-4ee4-827e-dd2836cbc925,Email,Returns,Service Centres Related,,32cdc0ee-dbfd-40eb-a951-69f93c12e614,,17/08/2023 21:05,17/08/2023 21:19,17-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
282a627e-76d6-417b-8db2-fa9fe3dd54e2,Inbound,Returns,Reverse Pickup Enquiry,Best,1b9ed829-78db-42ed-ae9d-e8af28e42783,,17/08/2023 16:51,17/08/2023 16:53,17-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
d73f2833-8aae-4b20-9fcc-bed989f30b28,Inbound,Order Related,Order status enquiry,,a02ae229-e088-44be-9f96-76eaa2439a34,,17/08/2023 21:32,17/08/2023 21:33,17-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a906d87c-39d8-48e9-871b-94cb0cad995e,Inbound,Order Related,Delayed,,3f099aa7-3371-4985-9f57-bb668fec8d32,05/08/2023 12:23,17/08/2023 14:23,17/08/2023 14:23,17-Aug-23,DIBRUGARH,Books & General merchandise,9699,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
245be8c3-8b48-4869-9396-8b70483539fc,Inbound,Returns,Return request,She was really helpful and resolved my issue very quickly ,807d09da-b81d-41cf-a905-2124e44de737,,17/08/2023 03:02,17/08/2023 03:02,17-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
c0a86613-2e1f-4aaa-a3fb-07938db958ec,Outcall,Product Queries,Product Specific Information,,c3bae6db-95b2-4f1f-832f-54977ffb568c,,17/08/2023 17:47,17/08/2023 17:50,17-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,1
160b3535-faf7-42a9-9fc5-a3e62099a0c4,Inbound,Returns,Return request,,eeb90255-a5ba-4b56-bbc3-f90af38b4423,,17/08/2023 19:42,17/08/2023 20:11,17-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c41b80cd-ddb0-4084-ab97-0203d67cbb3f,Inbound,Order Related,Invoice request,,ec1115cd-73f5-4da3-8d26-356ae110c50e,06/08/2023 13:29,14/08/2023 20:33,17/08/2023 10:45,17-Aug-23,KANGAYAMPALAYAM,Electronics,56990,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
1c8b3866-d464-411f-b0c8-682534c5c78d,Inbound,Returns,Return request,"Helpfully,and supportive agent",62a7028c-71b7-49ad-b73b-e090275a9104,,17/08/2023 18:24,17/08/2023 18:36,17-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
4f20f905-0b2c-42e1-9164-e9d457274fb9,Inbound,Returns,Missing,Good ??,d4a4e6a0-b914-4976-8371-816db616172d,,17/08/2023 16:48,17/08/2023 16:50,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
0c612b19-53ab-46bb-9e7f-732d4356cbfd,Inbound,Order Related,Delayed,,99538997-7a37-468d-b502-872cbdd24d4e,,17/08/2023 11:07,17/08/2023 11:31,17-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
c55d9c3d-6cb6-40e4-a6ee-8c8ca0ab9b32,Outcall,Returns,Service Centres Related,good,9e12c784-c2ed-4e54-9734-faef9cd38e63,29/10/2022 18:08,17/08/2023 12:51,17/08/2023 13:43,17-Aug-23,CHANDRAPUR,Electronics,899,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
485ec96b-fe97-45fe-be15-cb1fb84366af,Inbound,Order Related,Delayed,Shopzilla chor company,62dce40f-c30e-4bb5-be22-1c802e2840c6,16/07/2023 10:57,17/08/2023 14:35,17/08/2023 14:54,17-Aug-23,NEW DELHI,LifeStyle,344,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
99f42a26-f034-4a0d-a12a-c108f187cb23,Inbound,Feedback,UnProfessional Behaviour,,89d1ef07-ae03-4f07-84c1-e81f227541cb,,16/08/2023 13:08,17/08/2023 07:20,17-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
c4434b35-e6e6-404e-a74b-d8fa6b40d462,Inbound,Returns,Reverse Pickup Enquiry,,a063309d-0231-4605-98c6-ffd0ce0f4f6d,,17/08/2023 09:16,17/08/2023 09:19,17-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
a17a8af0-3d67-4f47-93b1-4d083c24d224,Inbound,Product Queries,Product Specific Information,,e2288ca0-e105-4f78-9b62-729f3bf81c98,,17/08/2023 11:10,17/08/2023 11:14,17-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
ba7c6403-61ea-4a25-9f2f-9eb3ee93ff4b,Inbound,Returns,Service Centres Related,Educate to all callcenter employee regarding after sell sevice policies ,87022cd0-a845-428e-8314-8d51391bfbe5,,17/08/2023 12:18,17/08/2023 12:23,17-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
deee7fd6-d837-4738-b418-c8bce8878646,Outcall,Cancellation,Not Needed,,a0cf6e61-47f7-4448-960b-8af6894cc34a,,17/08/2023 16:22,17/08/2023 16:35,17-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
5080b3d8-089d-40bb-a4c7-436fc12b9cf4,Inbound,Refund Related,Refund Enquiry,,a18814c9-6145-4791-8551-c2c825eafa0e,11/08/2023 20:12,15/08/2023 13:52,17/08/2023 11:06,17-Aug-23,BHATPAR RANI,Home Appliences,12999,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
90cd8cf1-b976-4a4f-a6ad-ab31dcdd5fe0,Inbound,Order Related,Order status enquiry,,6e889c03-0a43-487c-a4f3-e4e7882989ef,,17/08/2023 10:28,17/08/2023 11:14,17-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4d2eee71-4645-4da3-a278-1c5ffc8fbe81,Inbound,Returns,Exchange / Replacement,,f192f063-28a7-47c7-a5e6-aaba170022e9,,17/08/2023 11:00,17/08/2023 16:33,17-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
e71344b7-31f7-439b-b97e-0824ce77b163,Inbound,Returns,Fraudulent User,,dcbaeaed-ab6a-4e42-95cf-4fe033579b59,,17/08/2023 16:56,17/08/2023 17:10,17-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
212ff7a0-0afb-48ef-854b-098fc4435c7c,Inbound,Order Related,Delayed,,a0dc3c7f-53bd-4655-b3b1-dd35118c296b,01/06/2023 09:58,17/08/2023 11:42,17/08/2023 11:44,17-Aug-23,BARKHERA,Books & General merchandise,495,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
3a2e1acd-9dec-460e-9f44-1e8be1051f7f,Inbound,Returns,Wrong,EVERY THING IS GOOD.... INTERACTION WITH WITH COSTUMER IS GOOD.... MORE CARING ABOUT THE COSTUMER.... THANK VERY MUCH,98037f5b-ed3b-4a2e-b2fa-24927f8d86a1,,17/08/2023 14:45,17/08/2023 14:45,17-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
a737b99d-9fa4-40de-b7f3-9022bb7292bc,Inbound,Returns,Return request,,0d6b6a16-ed43-4bb3-8ec0-89abd30d7efe,03/08/2023 12:32,17/08/2023 09:22,17/08/2023 09:24,17-Aug-23,NAVSARI,Home Appliences,1198,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
2e315693-17e8-4ee7-871d-79c0d78eace4,Inbound,Order Related,Delayed,Good ,1036ffc9-4a2a-4489-9acb-2eed0d199190,,17/08/2023 09:39,17/08/2023 20:01,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
729e8d41-ebb0-4eaa-ac20-82a23d866302,Email,Returns,Wrong,The support agent was very helpful ,4cbab46a-48a4-4f89-abd7-49552943ac00,,17/08/2023 13:30,17/08/2023 13:35,17-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
5b596141-a5f4-4204-9774-423bc424bb1e,Inbound,Returns,Reverse Pickup Enquiry,,e78a4923-b368-42d9-b473-c3b9953062d2,,17/08/2023 17:59,17/08/2023 22:12,17-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
295e438b-cf71-480c-94d5-3815ee460652,Inbound,Returns,Reverse Pickup Enquiry,,32f9a26f-46b1-466c-9d1a-68c8252c6926,,17/08/2023 08:32,17/08/2023 08:34,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
b2d5765e-de44-4fe9-90ed-c3b04450a767,Inbound,Returns,Reverse Pickup Enquiry,,4c897c70-889a-447a-924d-408b35671345,,17/08/2023 08:29,17/08/2023 08:34,17-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
5b317565-ac5a-4878-8f57-c5f6e38fc6cd,Inbound,Returns,Missing,Good ,e2e60ecc-722a-4629-8448-1d860e67e196,,17/08/2023 09:16,17/08/2023 19:13,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
8961a221-ac78-4df4-813b-2fae32fb02e0,Email,Refund Related,Refund Enquiry,,7f51f318-e94c-4ac1-8baf-5692dd777e66,,17/08/2023 10:40,17/08/2023 11:37,17-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
011eb769-cef7-4d1e-9c47-0ef14c42cde9,Inbound,Returns,Reverse Pickup Enquiry,,9a954333-f3b1-4840-bdcc-5cdf780cb33c,,17/08/2023 12:04,17/08/2023 12:04,17-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
22fd323c-a9bd-4a0a-8d93-cb574d107495,Inbound,Returns,Reverse Pickup Enquiry,Issue is not resolved. So there is no point of asking my review.,8c731e77-dbe1-45ee-ab0b-0d30ed5f6c6c,,17/08/2023 16:46,17/08/2023 16:58,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
5917f430-da62-47b1-b5e1-9e6a58b01cac,Inbound,Feedback,UnProfessional Behaviour,,3e6e74f0-d1cd-4b91-8445-791d5e4ca050,,17/08/2023 19:54,17/08/2023 20:04,17-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
d947d38d-2146-420b-ba71-7485dc2b0d58,Inbound,Order Related,Seller Cancelled Order,Good,f1e252e8-1964-44d7-b458-daa2241b9ccc,,17/08/2023 10:33,17/08/2023 10:42,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
6dc5210f-546e-4b3f-a656-5f58585eece3,Outcall,Payments related,Wallet related,I am satisfied ,be020905-0daa-4561-b783-6d9d65d17926,,17/08/2023 22:00,17/08/2023 22:02,17-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
f52af147-f2b8-4adf-8406-ad6f1967f663,Inbound,Returns,Reverse Pickup Enquiry,Thanku so much mam ????,b8cd4511-8c1d-4d08-bb53-eb37d976d92d,,17/08/2023 09:16,17/08/2023 09:18,17-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
a059db6f-301e-4c5f-b883-4f2e7c8f7cf2,Inbound,Refund Related,Refund Enquiry,,c1f45789-c5db-4313-aa54-59d7b2fcc238,,17/08/2023 16:50,17/08/2023 17:10,17-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
6cfe04f5-0901-44da-a867-e55d864af2d4,Inbound,Order Related,Installation/demo,Good ????,2d046877-e824-410f-8d7c-1dc4b6bdc1fe,,17/08/2023 11:40,17/08/2023 11:42,17-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
6e9bba6e-c560-4eb1-a552-14fb9c328962,Inbound,Order Related,Order status enquiry,Getting worst day by day,83b183a2-0ef8-4ae9-b1cc-fae8eaf1c4e0,,17/08/2023 09:35,17/08/2023 15:29,17-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
7cebc0c9-9055-4bf3-ad49-652cc8f3f562,Inbound,Returns,Fraudulent User,,f94d37d0-d5d6-4008-8200-d8104fdf1d2f,,17/08/2023 09:29,17/08/2023 10:04,17-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
6bc16e20-9316-408e-b0b3-aa086566de96,Inbound,Returns,Reverse Pickup Enquiry,,d288b278-78be-4d9a-b1b3-178e5a87f96e,,17/08/2023 09:40,17/08/2023 11:08,17-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
602c34a1-2ed0-47d8-943e-a7d24923ceca,Inbound,Returns,Service Centres Related,Customer support team should be easy accessible not like kept waiting ,7327795a-9f42-4db4-ad99-dc2e55769ae0,,17/08/2023 23:39,18/08/2023 00:36,18-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
39a450c7-7945-4fad-a767-3e37cb77dfbc,Inbound,Returns,Return request,"Thanks for smooth cooperation, specially customer support executive  , she is very nice lady, I'm happy with her behaviour ",3f36ecbc-5daf-495c-8111-227e4c739e17,04/08/2023 20:43,17/08/2023 15:01,17/08/2023 15:06,17-Aug-23,NORTH LAKHIMPUR,LifeStyle,297,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
b2bc449d-41e5-4adc-a370-661b54566dd8,Inbound,Order Related,Order status enquiry,Good ??,adec7452-740d-4e25-a0c2-c62db4cdb6f9,,17/08/2023 09:20,17/08/2023 09:29,17-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5abd39dd-01f6-425c-89b6-93c48997c6eb,Inbound,Order Related,Installation/demo,,68ffe949-e502-4c1c-87b7-a493534ce3b2,,17/08/2023 12:01,17/08/2023 12:03,17-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
e0f09975-ed25-4cc5-8ee1-a9f50c017777,Inbound,Shopzilla Related,General Enquiry,  is good,47e01b54-8ba0-4fa7-a7a8-af78cbdc0244,,17/08/2023 12:51,17/08/2023 12:54,17-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
c13c31a4-6c9d-470d-9c3f-03fc5c0f7786,Inbound,Returns,Reverse Pickup Enquiry,,e5a0c3c5-9b08-4942-ad9e-dfcd1b9f4090,,17/08/2023 15:57,17/08/2023 16:13,17-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
a8b54d41-5615-4343-804a-0a1123aaee4c,Inbound,Returns,Return request,Very good ,49a6d647-b8ce-4aac-a167-6428fed6fdde,08/08/2023 11:30,17/08/2023 19:22,17/08/2023 19:23,17-Aug-23,BENIGANJ,Books & General merchandise,1261,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
8b90743e-edf0-4ef9-8625-e44c63a051cb,Inbound,Returns,Reverse Pickup Enquiry,,4c40e9ac-ad62-4c34-b882-065d6fa14f9d,,17/08/2023 07:39,17/08/2023 12:25,17-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
8faeb00b-c302-426e-8ed7-d280338928ec,Inbound,Returns,Reverse Pickup Enquiry,,c9a70ae9-8464-4978-9633-51d9565d0253,,17/08/2023 13:20,17/08/2023 13:23,17-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
9f57b765-c953-4e89-a0cb-4baab1693a9a,Inbound,Order Related,Delayed,,dbb8b5b7-d3f2-4557-9ff0-e76661b5fc96,,17/08/2023 17:55,17/08/2023 18:03,17-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
084b8715-4da8-4936-bd3d-1d33c381e05a,Inbound,Order Related,Customer Requested Modifications,,73d1c7bf-ddc3-4bcb-8da6-93e4b8d2fc5e,,17/08/2023 21:22,17/08/2023 21:25,17-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
850c3903-018c-4f17-a1c3-a1a310396c19,Inbound,Payments related,Online Payment Issues,Chek your refund policy,19dc4d7d-ae97-4559-8c5f-8673e53a0d7e,,17/08/2023 20:14,17/08/2023 20:16,17-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
38951e99-dee2-42a0-a153-7ae63d3254b6,Inbound,Refund Related,Refund Related Issues,Shopzilla very bad service ,0aee5898-17de-4376-9ab4-e227a701306c,17/07/2023 14:42,17/08/2023 13:39,17/08/2023 13:54,17-Aug-23,BHIWANI,Electronics,399,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
1a623908-2503-4e60-9c8b-0ed9c9bde36d,Inbound,Returns,Return request,This time not happy at all. ,f4657730-66b3-4301-9cc1-eefc91ad1256,,17/08/2023 09:05,17/08/2023 09:21,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1d22e8c8-a742-4f47-9846-214274909ef1,Inbound,Order Related,Customer Requested Modifications,,1b8e3983-bc37-404f-b1ff-ee955893e321,,17/08/2023 09:45,17/08/2023 10:37,17-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
28752261-052d-444e-a656-824e4916465c,Inbound,Returns,Fraudulent User,Sir   baat kar ka bahut   thanks for Shopzilla and thank you sir ,c207516b-4988-42f3-a5bc-4a819c31e081,,17/08/2023 18:14,17/08/2023 18:28,17-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
18c3655f-1bef-43c8-bc25-1fc69f564a56,Inbound,Returns,Service Centres Related,,dc12fb32-babd-4cbb-a602-089876f3002c,,17/08/2023 17:41,17/08/2023 22:23,17-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
16228c45-c57c-4c30-9a82-3c52df08a9d4,Inbound,Returns,Reverse Pickup Enquiry,,81e298a1-1884-483d-ac8e-c3800024424d,,17/08/2023 19:11,17/08/2023 19:14,17-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
08bef59e-0186-456f-81ac-eed1f919059e,Inbound,Returns,Reverse Pickup Enquiry,My money nd my product both are,ca352971-5af5-4cf2-9070-6978fc76dd05,,17/08/2023 15:17,17/08/2023 15:22,17-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,1
1939d1cd-34fb-40a2-b8f4-254b06b64d4b,Inbound,Returns,Reverse Pickup Enquiry,This is Very good employee ,75ddbdcc-ab28-4600-92e4-154a4a1487e1,,17/08/2023 15:30,17/08/2023 15:38,17-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
9d06e3a4-b5d3-4e66-8ad5-692a54c52efc,Inbound,Order Related,Delayed,,b9eb6971-2b00-4661-990f-8e42b9517201,,17/08/2023 09:38,17/08/2023 10:12,17-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
daa0bf87-5ae6-4c13-b582-f7117f537673,Inbound,Returns,Reverse Pickup Enquiry,,69eafeb9-df52-44fc-9a2f-937da96d07ee,,17/08/2023 13:37,17/08/2023 15:22,17-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
7b23ebb0-d8a1-4687-96f7-e9a5a63b4223,Inbound,Returns,Missing,Good,3ce6278d-1e87-473b-9fc9-84d8a4468df3,,17/08/2023 15:55,17/08/2023 16:00,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c092d85d-7c61-4343-ac92-eaed2c5ba4be,Inbound,Returns,Return request,,60f9d818-b025-4651-ae95-6fc831a97991,,17/08/2023 18:30,17/08/2023 18:36,17-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
96ea773f-44ca-4984-bf27-d3fc5940370b,Inbound,Order Related,Delayed,Please deliver your orders on the dates you tell on the day of ordering ,da39d7cc-e32a-4895-8d16-a5b3e39d2e39,11/08/2023 12:49,17/08/2023 09:30,17/08/2023 09:32,17-Aug-23,MOHALI,Electronics,65990,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3f283f05-de48-4201-a196-49c85c9bbdc1,Inbound,Order Related,Installation/demo,Worst experience ever,aff986fb-e183-4298-b95d-6ff5a4a8b89c,,17/08/2023 20:27,17/08/2023 20:55,17-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
0b3914e8-e9f2-4f92-8e59-0868f61646ec,Inbound,Returns,Reverse Pickup Enquiry,,98e30638-4261-4edb-bfd5-06a28f9464c0,01/08/2023 21:14,17/08/2023 22:47,17/08/2023 22:51,17-Aug-23,JODHPUR,LifeStyle,1499,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
0fea7c48-4b3d-4a68-a32d-e13922c5dd25,Inbound,Returns,Reverse Pickup Enquiry,,1358d78e-f997-4364-93a6-2ae97baca051,,17/08/2023 11:55,17/08/2023 12:06,17-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
4b8f64d9-0add-46ea-9d55-6fcb6a7616ce,Inbound,Returns,Reverse Pickup Enquiry,,ac7470fd-f3b7-47e1-9eaf-45c6b74bb0b8,,17/08/2023 07:31,17/08/2023 07:31,17-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8d2aa1f7-6297-4dd8-a404-a27ef6c900d8,Inbound,Returns,Return request,Issue resolved,73e88b8b-ca56-4778-9b32-daaa3853c3e6,09/08/2023 17:59,17/08/2023 09:24,17/08/2023 09:31,17-Aug-23,THANE,Electronics,1499,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
c22daed1-5c1a-4fda-8c03-630ce18e94e8,Inbound,Order Related,Order status enquiry,Excellent ??,9bef5d28-4d3e-420a-a8e1-bfd83c0e083f,,17/08/2023 16:35,17/08/2023 16:41,17-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
8907cc84-991c-49ea-8e13-9ae03e9f781c,Inbound,Order Related,Installation/demo,,674fc35d-347e-481f-b41c-997d5330f922,,17/08/2023 19:18,17/08/2023 19:22,17-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
cd9d7df5-6ef2-4dba-9d09-8c3d238b9ae3,Inbound,Returns,Reverse Pickup Enquiry,,c58f91ce-60cb-420d-aece-17d5bf158650,,17/08/2023 17:20,17/08/2023 17:21,17-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
abeaa2a5-7bf5-4a33-a438-bc72bddcdd81,Inbound,Returns,Reverse Pickup Enquiry,Gave wrong information ,f7750fd8-d737-4c25-b2e1-a6d1a9b7e9e8,,17/08/2023 17:50,17/08/2023 18:03,17-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
2c1058ba-fcbc-4a5e-acdf-1f92f8e4ee9e,Outcall,Order Related,Order status enquiry,,0749b280-66b0-4b46-a4af-53c174bf5790,,17/08/2023 21:01,17/08/2023 21:59,17-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
29849ea8-745e-4bfe-a250-ea68fe728850,Inbound,Returns,Reverse Pickup Enquiry,,dc80ce27-a35c-4751-8e3c-3ea3131cea91,,16/08/2023 20:37,17/08/2023 12:47,17-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
a1062fa2-fb9f-4bd7-9f55-8eb4b78299fb,Inbound,Returns,Reverse Pickup Enquiry,Goid,db123bcc-597b-4c42-972e-33140630dbfe,,17/08/2023 15:12,17/08/2023 15:13,17-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
c5f97f03-a663-4b7e-870c-59f96cdeed92,Inbound,Returns,Service Centres Related,,fe5c8b37-c9f7-456f-86b3-696e1735c88f,,17/08/2023 15:17,17/08/2023 20:14,17-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
585a46fb-b5e7-4d7d-a17c-ca576574f845,Inbound,Returns,Fraudulent User,,b3b989eb-7427-4eb5-b99f-b8a0418476a3,05/08/2023 10:18,17/08/2023 10:47,17/08/2023 11:00,17-Aug-23,GURDASPUR,LifeStyle,1329,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
83955993-1d7c-421c-a2eb-a8a246271b5b,Inbound,Returns,Return request,,411ec374-1bbf-4c57-9afc-ec1149f008f7,,17/08/2023 02:08,17/08/2023 02:29,17-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
97f7de45-f1cd-4d53-a7d8-17e654a31437,Inbound,Returns,Fraudulent User,,51ce5258-9e35-4035-a997-2d4723d1bcd4,,17/08/2023 09:09,17/08/2023 14:51,17-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
d5db61f0-426d-4f74-896f-954948692657,Inbound,Returns,Fraudulent User,,34bcd4ba-398f-4503-b716-a8f9e5589fcf,,17/08/2023 13:39,17/08/2023 13:41,17-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,3
c1998471-dc6f-4b41-a967-366a237f2b05,Inbound,Order Related,Installation/demo,,cf52898e-673c-4482-98fc-a77f258d76d5,,17/08/2023 15:44,17/08/2023 15:46,17-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
5f25d51b-d6f2-4c4f-809b-24962695697c,Inbound,Shopzilla Related,General Enquiry,,43e44130-621e-4df1-be7b-52d616128561,,17/08/2023 23:19,17/08/2023 23:21,17-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
bb799eb6-f6f3-4c44-946c-2e8cb9592192,Inbound,Order Related,Delayed,Knowing the your service executive where is parcel of customer.. exact location contact of delivery boy or hub location number... they don't know about any information when asking about parcel..,a10ef663-1a72-465f-8bc4-1a60d64af0f7,10/08/2023 22:16,17/08/2023 10:48,17/08/2023 10:49,17-Aug-23,PUNE,Mobile,23999,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
115f2064-f4ef-4506-8f0a-cc8f2cff6e97,Inbound,Order Related,Order status enquiry,,64c3d2da-dfd2-4396-b2b2-6e8c745874d8,,17/08/2023 16:51,17/08/2023 19:34,17-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
1226873e-c390-4e16-a591-3a4ae0698c61,Inbound,Cancellation,Not Needed,Good way,54389fd2-cf55-4920-bb55-3b4234d41f75,,17/08/2023 15:43,17/08/2023 16:17,17-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c7d3b7ce-ac90-4f19-a413-2d9dcc03e709,Inbound,Returns,Reverse Pickup Enquiry,"Good communication skill, resolve my all query ",ec6a8246-4a8f-4d7b-acd3-1e8fff4135c4,,17/08/2023 16:39,17/08/2023 16:40,17-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
c2ff85db-e413-4384-b9d2-e70e768b1e93,Inbound,Returns,Reverse Pickup Enquiry,"Conversation is good, better fil",511b487e-61f9-44f1-b9cc-47fce5f5a4d9,,17/08/2023 21:30,17/08/2023 21:31,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
2f49f611-ce28-4cb8-94d1-8ae9f1c011d9,Outcall,Returns,Service Centres Related,,1d52039a-e59a-4590-aeff-4a6aaa3c0a52,04/08/2023 21:42,17/08/2023 13:39,17/08/2023 13:40,17-Aug-23,CUTTACK,Home Appliences,9990,,John Jones,Aiden Patel,John Smith,>90,Morning,5
8ec25f64-aba3-458f-a021-69fd5867e91b,Inbound,Refund Related,Refund Enquiry,I think   is best in customer support and delivery. No issues with   ,b6ce85bc-3a46-4e9b-8869-e422f5cf3648,,17/08/2023 14:51,17/08/2023 14:52,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
75018736-0b8b-4993-a329-165a8ca8692a,Inbound,Returns,Reverse Pickup Enquiry,Satisfying ,6346e5cb-e907-4658-a135-cb8b5cf415b3,,17/08/2023 16:52,17/08/2023 16:59,17-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
44e7ad74-86f2-46bc-bd19-b901b3950035,Inbound,Returns,Reverse Pickup Enquiry,,745ae409-6beb-46b4-9cfe-4a2d964454e1,,17/08/2023 11:33,17/08/2023 11:59,17-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
f90d2756-015c-4c4f-8d21-b7f198d3d937,Inbound,Returns,Fraudulent User,Nyc talk,e184ea8f-9634-4b05-9a0d-d5f1412793f0,,17/08/2023 17:45,17/08/2023 17:50,17-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d7dec4b0-b055-4ceb-ba59-5422918f341d,Inbound,Returns,Wrong,,2f570004-033c-4c02-a79c-4d30eb2956f9,,17/08/2023 14:49,17/08/2023 14:52,17-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,4
fe549882-5959-49e2-9535-aaf11d0f5890,Inbound,Returns,Reverse Pickup Enquiry,,2a7d5526-b72d-4aad-9c8a-92dfe94cf1c3,,17/08/2023 12:35,17/08/2023 12:37,17-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
7cfb05b8-cffd-401f-adc6-bc0a19cf016a,Inbound,Order Related,Delayed,,277db5e1-c8cd-4bcf-a3f8-2689f50c496d,,17/08/2023 11:16,17/08/2023 11:18,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
13fcd155-68b9-4df8-b31a-1c1e403b8084,Inbound,Returns,Reverse Pickup Enquiry,,00b59121-528c-4f37-9e0e-5e2e1a1fcfb4,,17/08/2023 14:02,17/08/2023 18:26,17-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
6af135a5-9330-482d-b0fa-d68c309eb021,Inbound,Returns,Fraudulent User,,8aef39b7-bc85-4646-9b36-19b9b82927b0,,17/08/2023 17:36,17/08/2023 17:41,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
6418bb3a-4daa-46f7-8171-616cb229a42d,Email,Refund Related,Refund Enquiry,,286135a3-d252-4b53-9fbd-e489e215bdd4,,17/08/2023 20:34,17/08/2023 23:26,17-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
143328bb-49c5-4288-9ef9-57f5c69c5db9,Inbound,Returns,Return request,,66ad3395-74c0-4aee-8bed-9bc43f25cdf5,,17/08/2023 12:10,17/08/2023 12:12,17-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
077d29e5-ce71-4293-bd2a-acaebe67f76d,Inbound,Returns,Reverse Pickup Enquiry,,36e0b431-c4e4-4705-af6a-3ff10ab5e05f,,17/08/2023 21:45,17/08/2023 22:00,17-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
c497af65-cbef-4c71-86bf-e498efcf318e,Inbound,Returns,Fraudulent User,,48f401a8-2331-4755-bb7d-4ac712467228,,17/08/2023 09:45,17/08/2023 09:46,17-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d594bf30-0fb5-43b2-a6f7-7e0eaa6f7806,Inbound,Order Related,Priority delivery,Thank you?????,42e1cb4e-a98a-4a96-b0db-b076bd6e0fee,,17/08/2023 13:33,17/08/2023 13:34,17-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
fef367fd-5b2f-4d28-9a77-7a691979fe38,Inbound,Product Queries,Product Specific Information,Very nice Shopzilla customer service,19000483-366a-4783-8c21-e0e73b2764cc,,17/08/2023 15:12,17/08/2023 15:16,17-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
4a6211d6-7e20-4403-ad16-9f2a77cba78b,Inbound,Returns,Reverse Pickup Enquiry,,0228d58f-e9d7-4abf-8fa3-100f769d530a,,17/08/2023 17:17,17/08/2023 17:31,17-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,4
3aa2baa3-0e76-4f2f-a931-1131ab9f1c5e,Outcall,Returns,Reverse Pickup Enquiry,,2a6f3c96-e0d9-4f1d-b814-117185f29930,,17/08/2023 17:53,17/08/2023 17:58,17-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
bd4d46eb-fc08-43f9-b445-80405acce92b,Inbound,Returns,Reverse Pickup Enquiry,,5eea6cc3-9440-4e08-a1ff-7d3ebebb5a96,,17/08/2023 20:34,17/08/2023 20:39,17-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
720571c7-cb7f-4bc7-b64d-4a5d09749ba4,Inbound,Returns,Missing,Good ,983c65dc-5b0d-42de-9912-b69319f836fb,,17/08/2023 14:47,17/08/2023 14:49,17-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
b4cb56f6-b56e-458d-9f0c-7f1da9ab5caf,Inbound,Order Related,Delayed,,a539f0bb-e1b6-4694-9dfa-bac709f7f271,,17/08/2023 17:45,17/08/2023 17:46,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f5d14e4b-22a1-46c8-be22-d647626536a0,Outcall,Returns,Return request,,ba090950-5778-45ce-a17e-a6ef7e4ccc85,11/08/2023 12:45,16/08/2023 14:10,17/08/2023 09:03,17-Aug-23,PATNA,Electronics,669,374,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
8a661c28-0eba-4d2c-9d59-b895fdb888f8,Inbound,Returns,Fraudulent User,,0148a7ee-b56c-42b7-8ff7-cca08061dd41,,16/08/2023 23:59,17/08/2023 00:17,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f58e4d41-5897-4952-9c2f-95d7fe83061a,Inbound,Returns,Reverse Pickup Enquiry,,9ca552ca-c5ef-4ccd-9ea9-5a6a4d77f53d,,17/08/2023 08:17,17/08/2023 10:01,17-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fa3c0fd9-71f7-4c55-a544-91b8a83bd568,Inbound,Returns,Reverse Pickup Enquiry,Auto disconnected call by your executive ,b992ac08-d6fc-4074-b30a-c00556fc6150,08/07/2023 01:41,16/08/2023 14:14,17/08/2023 21:05,17-Aug-23,BATHINDA,LifeStyle,1039,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
f0b788bf-4e6b-4648-ae6a-62f4289451da,Inbound,Order Related,Order Verification,,9230b6e9-7e7c-44ff-a61b-6105e1a6342f,,17/08/2023 11:03,17/08/2023 11:05,17-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
2bf9e43f-e7fe-4ed3-9c39-8b4710fcfe0b,Inbound,Shopzilla Related,Signup Issues,Very Good Services ,b0433ad3-41a3-4c8b-8435-ddf1c58a82d1,,17/08/2023 18:05,17/08/2023 19:01,17-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b1c74b0a-7a33-43ef-aed9-3562c433b1d5,Inbound,Returns,Damaged,,3dc017b3-762e-4a68-a3ef-aa5d101c602e,22/07/2023 10:28,17/08/2023 09:41,17/08/2023 09:46,17-Aug-23,NASHIK,Electronics,11999,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
e5ff2fc6-f719-480b-9d78-a31738fda46d,Inbound,Order Related,Order status enquiry,,8e7cfc00-82b0-4155-b979-4e1ca451fd29,02/08/2023 07:36,17/08/2023 19:31,17/08/2023 19:34,17-Aug-23,BETUL,Books & General merchandise,1699,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
095ba5ba-270f-4ade-8dd4-6be043f06a5d,Inbound,Product Queries,Product Specific Information,,79f6169c-fd1a-425c-8233-d197a477d5e7,,17/08/2023 08:53,17/08/2023 15:12,17-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,4
3c18ba13-126e-444f-83cd-6c87582e5bc5,Inbound,Payments related,Online Payment Issues,,84cb0c72-407c-455c-9d4d-914aa4dcc08c,,17/08/2023 12:37,17/08/2023 12:44,17-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
63ca83a2-e900-4a7a-a003-cf27fe6c1753,Inbound,Order Related,Order status enquiry,,8ea15de5-5f97-4cc2-9202-37d167ebf287,09/08/2023 07:09,17/08/2023 15:21,17/08/2023 19:51,17-Aug-23,JAJPUR ROAD,Furniture,13999,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,3
35be8fd7-86d9-4c3c-8d50-e2212cbc99cd,Email,Returns,Reverse Pickup Enquiry,Good,84ef19f9-6cce-4336-8fcf-fad900bdc3c5,08/07/2023 02:19,17/08/2023 15:53,17/08/2023 16:26,17-Aug-23,JHUMRI TELAIYA,Electronics,499,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
8bf27f77-2453-4c85-a306-e59cecc8d470,Inbound,Returns,Return request,,0971b847-1e06-4e84-b217-69d1e23b0b36,,17/08/2023 17:55,17/08/2023 18:17,17-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,3
69d8f53d-c848-4ced-a153-bcd4ab052cc9,Inbound,Returns,Reverse Pickup Enquiry,,f6be0258-d4f2-4c02-9532-ee506ba4ca7c,,17/08/2023 10:59,17/08/2023 14:00,17-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
e7cb0791-6deb-42dc-b0fa-393393bbb153,Inbound,Returns,Reverse Pickup Enquiry,,b027402c-20e2-4e91-8645-caf1251797ea,,17/08/2023 12:36,17/08/2023 12:36,17-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
cb301550-3652-4006-adcf-cf4a4c184784,Inbound,Returns,Reverse Pickup Enquiry,,0a29840e-4a87-46cd-8e77-6c952994e14f,,17/08/2023 14:35,17/08/2023 14:39,17-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
53c7cd30-8b29-4953-b901-9fc6bf48c2f4,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,f16707d8-6246-43cb-9388-336b4c3a4d5a,,17/08/2023 16:03,17/08/2023 16:03,17-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
b95dc31f-a1ae-44be-bcb3-1c22a472f732,Inbound,Order Related,Invoice request,,9a590627-8ca6-4438-a4db-23ac271a3183,,17/08/2023 16:12,17/08/2023 16:17,17-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5e51326c-5183-4a87-998e-762dca59300d,Inbound,Order Related,Delayed,Good ,7f159d1d-442a-41f9-bcf5-260a42b6a4f4,26/07/2023 23:47,17/08/2023 11:16,17/08/2023 11:27,17-Aug-23,SURAT,LifeStyle,360,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
611cd143-3733-42a2-8767-fc87e16fffac,Inbound,Returns,Reverse Pickup Enquiry,,da6c0396-5224-4087-852b-d009b883d008,,17/08/2023 08:18,17/08/2023 12:21,17-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
f439f88e-ea5f-4441-80a1-03a5e9a6919f,Inbound,Returns,Reverse Pickup Enquiry,,1b83f391-27d1-4b3a-bd7d-f562a7121b6e,,17/08/2023 08:34,17/08/2023 09:25,17-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
2a07b104-4ac6-482e-b403-9989900ed315,Inbound,Order Related,Order status enquiry,,eb5f1dfb-5a65-4ecd-b0af-2753896d9d62,03/08/2023 11:21,17/08/2023 09:55,17/08/2023 09:56,17-Aug-23,BHUBANESWAR,Electronics,1399,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,4
f42f13b6-5dad-496d-b1cd-394c3ed3c36d,Inbound,Order Related,Order status enquiry,,f6d47f51-3ee7-47b7-a5ad-b601f29e3949,,17/08/2023 18:37,17/08/2023 18:37,17-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1948b8f3-3f1a-418c-b4be-a6bb4ad9a998,Inbound,Returns,Reverse Pickup Enquiry,Please take a watch on seller,94952d94-e9e3-49c4-a9ab-91e7117320b2,,17/08/2023 19:39,17/08/2023 19:47,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
9f6c2c44-bf19-4bbc-8e35-31328fc8bf4d,Inbound,Returns,Reverse Pickup Enquiry,Good resolve,61dd7c9e-0ed7-4309-aa3e-14d537ab51e4,,17/08/2023 15:43,17/08/2023 15:49,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
35d57242-767a-41ba-893b-2a4e4a9371d6,Inbound,Order Related,Order status enquiry,Awesome customer support ,effea0a9-6333-4ece-908c-2f6d011e18f4,,17/08/2023 20:06,17/08/2023 21:30,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
28f04bf2-0b35-4fd6-b5fa-6283518795ae,Inbound,Order Related,Delayed,,066ed6f7-3b44-47e2-b41f-1249d6cd1faf,,17/08/2023 09:45,17/08/2023 09:46,17-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
4b23b21e-b988-440b-b7c3-42dc2ef3cb75,Inbound,Returns,Return request,No comments ,487224fa-a62d-4a71-9a68-25afc46ac45f,,16/08/2023 23:44,17/08/2023 00:04,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
51307c5d-3f70-471a-a490-039ecfbc2008,Inbound,Order Related,Seller Cancelled Order,Very good talking with friendly behavior. ,39e64955-4250-4e9f-a31f-5cf3177dbe25,,17/08/2023 18:23,17/08/2023 21:06,17-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6697fb62-b764-4c90-b1ea-19a0ba14021e,Inbound,Order Related,Delayed,Delivered problem not accurate Shopzilla Shopzilla ,0e910031-2209-48d9-9245-984636f7e773,03/08/2023 12:20,17/08/2023 14:42,17/08/2023 15:10,17-Aug-23,AHMEDABAD,Mobile,57499,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
357372d8-8eda-41df-8c6b-bbae2734e800,Inbound,Returns,Reverse Pickup Enquiry,no,eb561c64-c87d-4ef0-9ccb-5431f2037639,04/08/2023 23:26,17/08/2023 07:47,17/08/2023 08:34,17-Aug-23,JAMSHEDPUR,LifeStyle,349,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
8384e481-4957-4971-a89b-11ed1ad2584a,Inbound,Cancellation,Not Needed,Very polite and helpful executive. ,ae32ad7c-4dbb-493b-8c1f-569fc1681330,,17/08/2023 09:36,17/08/2023 09:51,17-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
6d8041ea-e36d-44dd-8bbb-2c75300753d8,Inbound,Order Related,Delayed,,b4ea1686-fe03-413b-8895-b18dc5cec6ce,,17/08/2023 18:17,17/08/2023 18:18,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
94f98746-7cb4-496b-8a91-eff25a9783cb,Inbound,Order Related,Delayed,,b5bada0a-27eb-414b-a1c1-61c3e84fe087,,17/08/2023 10:09,17/08/2023 10:14,17-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
8551bcbf-7c64-49fe-8b23-f397f33d7836,Outcall,Cancellation,Not Needed,,131cb43c-8d3b-4926-bb11-cdcadfdd8fca,,17/08/2023 15:55,17/08/2023 16:01,17-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
32d23cb3-3c0e-4c62-acf9-d6bfc43f38cd,Inbound,Feedback,UnProfessional Behaviour,,888b5e04-147d-4940-b311-9b5e8a139a0e,,17/08/2023 12:04,17/08/2023 12:07,17-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
4353e7e1-2486-4102-a79f-30b767a98a43,Inbound,Order Related,Seller Cancelled Order,Good skills ,65e6a030-dd16-4799-9230-ce303f8d31a3,,17/08/2023 18:35,17/08/2023 18:37,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
70c8b89a-db40-4e2a-87bf-a4dbb25e8cc4,Inbound,Order Related,Priority delivery,,f6ba6be9-3c49-4125-a892-2115b8335f31,,17/08/2023 18:50,17/08/2023 18:54,17-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4e04a6cf-0a30-41dc-8f77-edbbc04e63ea,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,92e8a673-2e6d-48d1-a436-7adba01396e7,,18/08/2023 00:27,18/08/2023 00:35,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a31019d5-c3d1-4b89-8bee-333086013144,Inbound,Order Related,Delayed,,bac5d8d0-1c15-43d2-9edb-71f3901df7d6,,17/08/2023 08:51,17/08/2023 08:56,17-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,1
8b42a7fc-d99a-4c48-909a-66e6508fbfb7,Inbound,Order Related,Order status enquiry,,150bf983-4618-4ab3-8d2e-b4ac50358307,,17/08/2023 10:51,17/08/2023 12:20,17-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,4
e602ad7b-fa46-49b4-811a-dd968aaa59e5,Inbound,Order Related,Order status enquiry,,a4f5efaa-3930-4722-8965-31f24fa5036e,,17/08/2023 12:41,17/08/2023 13:39,17-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
ece80ee1-35a6-42f9-83ec-a86ef33506b0,Inbound,Returns,Fraudulent User,Provide customer support no. ,aa24bb66-0056-4bf0-9240-c93e90410c62,,17/08/2023 19:47,17/08/2023 19:58,17-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
474dc75a-49d1-4707-b716-51c110269069,Inbound,Returns,Reverse Pickup Enquiry,Please provide proper services to the cusyomers.we customers are giving money for the product still not receiving good service..... Very very poor service by Shopzilla.... Not satisfiedat all??,5d847146-4da3-4971-9299-fe193ef60c15,,17/08/2023 09:47,17/08/2023 10:06,17-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,1
43e06d54-eee1-4261-a2be-35d7828aed0a,Inbound,Returns,Reverse Pickup Enquiry,Very bad service by Shopzilla,6199e18e-04b9-4ec5-bc3f-be36b378d4f7,07/08/2023 01:16,17/08/2023 19:51,17/08/2023 19:53,17-Aug-23,PUNE,Books & General merchandise,379,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
384876cf-38d1-42d3-9f1a-6a6bc076feba,Inbound,Returns,Reverse Pickup Enquiry,,a6e9ebcf-0b10-4419-9cd6-ad1c3ea384d2,14/07/2023 12:16,16/08/2023 19:26,17/08/2023 08:56,17-Aug-23,JHALAWAR,Electronics,1299,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,3
2c377be2-d0a1-4703-ac94-c57ed5d23acb,Inbound,Cancellation,Not Needed,Achha lga baat kr ke ,0f3827e0-234b-41d2-b0fe-a514b0d805c9,,17/08/2023 12:27,17/08/2023 12:28,17-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
95d920c3-c814-4f51-8a07-4be53522a2c0,Inbound,Returns,Fraudulent User,,1a9e1c6c-c4b8-4eb2-8fec-a3c19b744b10,,17/08/2023 10:02,17/08/2023 10:16,17-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
aed1cd38-08b2-4803-9348-b94248dba26d,Inbound,Returns,Wrong,,d0a63bf9-f907-44db-9bd3-49319260879d,,17/08/2023 09:50,17/08/2023 09:53,17-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
3fdce773-1777-4e06-ae1b-1e063c2025f4,Inbound,Returns,Return request,,c10beb9b-7551-4bb5-ba48-bc177f50e4b1,,17/08/2023 10:35,17/08/2023 10:39,17-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
688bff53-4651-43e4-aae2-dc5a43cfe2b3,Outcall,Order Related,Installation/demo,Thank u ,99c3e1d5-1a54-4f0e-908a-d4b08d0f799b,,17/08/2023 12:24,17/08/2023 12:30,17-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
fc59e11e-efaa-4840-94c3-f019a45e6a28,Inbound,Returns,Reverse Pickup Enquiry,,742466f0-a8c8-4ca3-85b6-7cdd7bd4b37c,,17/08/2023 15:58,17/08/2023 16:00,17-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
ef8628cc-d37e-46fe-b7fe-aee172bfb746,Email,Feedback,UnProfessional Behaviour,All good,e8506a8c-4e62-4f19-b2ae-067150805e16,,17/08/2023 18:18,17/08/2023 18:21,17-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
e53d5b5b-9f17-42c7-95a8-19f9b3eab15e,Inbound,Returns,Reverse Pickup Enquiry,Not good service ,79b21f76-4304-41ed-b5ef-f3193ca1b123,26/07/2023 18:42,17/08/2023 12:38,17/08/2023 12:38,17-Aug-23,SHIMLA,Mobile,44999,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
05aa310c-6e81-4c2d-9156-a8435cc7b53b,Inbound,Product Queries,Product Specific Information,,ca68a3f0-495b-492f-a24d-253cca88adbb,,17/08/2023 11:52,17/08/2023 12:00,17-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
a290f540-7f95-421d-abda-c203119c702d,Inbound,Order Related,Order status enquiry,Worst experience on Shopzilla,729a1d81-0ec3-4776-b4ca-dc5dc783f0b3,,17/08/2023 16:43,17/08/2023 16:47,17-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
bc149fac-ddf0-4b1c-986c-ddcd82f4890b,Inbound,Order Related,Customer Requested Modifications,,5aa8424b-b628-4b4f-b24e-41e9e166e5fe,,17/08/2023 19:30,17/08/2023 19:33,17-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
968995e2-24ec-4b1f-b115-fb1ebca89338,Inbound,Product Queries,Product Specific Information,,794326f3-e99b-40b6-9d58-8c42118fbe63,,17/08/2023 10:28,17/08/2023 10:29,17-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
c213f289-930a-42a4-ac4b-155615a27f59,Inbound,Order Related,Installation/demo,,7f224bb9-3b3c-4be6-9945-cb28408fd49d,,17/08/2023 23:45,17/08/2023 23:49,17-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
1c8b1fb7-0308-45e7-b99f-75ffaa81e589,Inbound,Order Related,Delayed,,3e7e6fbc-8235-42af-8eba-4f97693c4445,04/08/2023 18:05,17/08/2023 20:02,17/08/2023 20:27,17-Aug-23,NEW DELHI,Electronics,114990,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
96de8597-a257-41fc-8aee-fa00c89b49db,Inbound,Feedback,UnProfessional Behaviour,Godf,2979f7eb-1eb6-4721-a43d-2e170b3fa9fb,,17/08/2023 12:29,17/08/2023 12:31,17-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
aeed7024-d37c-4af8-a8a7-2efc33d6d534,Inbound,Returns,Reverse Pickup Enquiry,,ca02d8c8-a601-4839-8a6b-035379b6ca20,,17/08/2023 18:33,17/08/2023 18:39,17-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
f53bc08f-db5a-49bf-923e-1063cfacb726,Inbound,Returns,Reverse Pickup Enquiry,"after listening my issues the executive won\u2019t able to listen my voice mor then 3 time, same happens every time, how and why ?",8e1be932-b70f-4090-a696-0479249267f5,,17/08/2023 09:20,17/08/2023 10:00,17-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,1
d71b636b-1031-4423-877f-ae25635ac16b,Inbound,Returns,Return request,  good,db634823-d0e2-4b38-9dae-efff084b6cdc,,17/08/2023 19:06,17/08/2023 19:27,17-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
874ab4c5-65b0-4dac-b9ae-289cd3139f70,Inbound,Returns,Return request,,fd24407e-336c-482c-8289-a7176760c813,,17/08/2023 20:56,17/08/2023 21:08,17-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
00e993eb-c489-44b2-9d4b-f06e0bd6fb4e,Inbound,Returns,Return request,Everything good ,c9e792aa-4f0f-444f-bc07-fa8f7af7530a,,17/08/2023 09:14,17/08/2023 09:23,17-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
72777265-6cc6-4587-a785-94cf79291a13,Inbound,Returns,Reverse Pickup Enquiry,,596a7579-7404-482c-9e49-7a6176bbbea1,,17/08/2023 13:32,17/08/2023 17:19,17-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a7889643-39f5-4905-a120-9360a5b2806d,Inbound,Feedback,UnProfessional Behaviour,Thanks,22f3e2f4-ea8f-4148-8571-4783db838935,18/07/2023 13:55,17/08/2023 15:22,17/08/2023 15:27,17-Aug-23,PURI,Books & General merchandise,452,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
e4c1d883-96e9-4c4d-9d9d-d76a1e9d7b11,Inbound,Cancellation,Not Needed,,1ea92673-aa77-4ebd-a5ac-c7e6e4ea94b6,08/08/2023 22:50,16/08/2023 10:47,17/08/2023 13:01,17-Aug-23,KAKINADA,Books & General merchandise,2013,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,3
0f686519-b7f3-444d-93c2-6ac24f44d2d9,Inbound,Order Related,Delayed,Great,f8c67da2-898d-4ada-864e-0e46325cb813,,17/08/2023 10:53,17/08/2023 11:30,17-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0672da00-0496-452c-9913-b40e5588db91,Inbound,Returns,Reverse Pickup Enquiry,Last conversation with your Shopzilla senior executive was very impressive with respect to knowledge and dealing with customer. Really I appreciated and thanks maam...,191744d5-85c3-46a7-b2b3-2f1a14982028,,17/08/2023 20:18,17/08/2023 20:20,17-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
b84c1d68-305c-46d3-8bca-3ff52092d3b9,Outcall,Returns,Fraudulent User,,e6a8588e-e855-4518-9105-0441ae23a6af,,17/08/2023 15:16,17/08/2023 15:35,17-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
6bebd402-4f28-41e3-825e-ad390f76a9a8,Inbound,Returns,Return request,,83e0ae6b-23a4-480d-8147-0a13dbd222b9,,17/08/2023 17:23,17/08/2023 17:48,17-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
a1c064f1-956f-450e-965a-4371794a6405,Inbound,Returns,Return request,,12f021ed-d789-4819-a63e-020da804f38b,,17/08/2023 20:42,17/08/2023 20:44,17-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
b6e65c1e-e4d1-4800-a4d2-36148594fd9b,Inbound,Order Related,Priority delivery,,11cf8b75-8f65-4147-bd7c-4c878717686a,,17/08/2023 22:45,17/08/2023 23:23,17-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
65dbb929-f037-4be2-a20a-b1f465885895,Inbound,Order Related,Delayed,,aae813cf-63ad-4831-826c-f67754325ced,12/08/2023 13:56,17/08/2023 20:29,17/08/2023 20:34,17-Aug-23,NEW DELHI,Electronics,1999,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
d0c4ba87-b808-4a87-8653-6ac172400117,Outcall,Returns,Reverse Pickup Enquiry,,17ebe938-1618-43b7-b90e-f30ffac5fdc2,,17/08/2023 14:24,17/08/2023 14:55,17-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
c74a9a24-7780-4153-b4f6-fb3f36a26e65,Inbound,Returns,Reverse Pickup Enquiry,,1c27d71c-dde9-4237-8bea-f20c5e4c78a8,,17/08/2023 17:11,17/08/2023 17:12,17-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
b8e477d3-b429-4161-8fa3-80da9fa2df64,Inbound,Order Related,Invoice request,,7cbd6b21-729f-4d8a-8cbe-73bc30863983,,17/08/2023 08:31,17/08/2023 08:34,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
72098678-518a-4a60-b129-545e06c0fbe0,Inbound,Returns,Reverse Pickup Enquiry,,1976090b-b574-4dbb-9765-035b1976f100,,17/08/2023 11:40,17/08/2023 11:49,17-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
543b6c19-b17e-45b8-b4c5-914a29c93318,Inbound,Order Related,Installation/demo,,f48e17ae-e0a1-4d88-baa6-13d2da45ea64,,17/08/2023 13:44,17/08/2023 14:07,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
5bd898ee-aa6c-44f8-a192-90328da5c8d1,Inbound,Shopzilla Related,General Enquiry,,4a6ec840-740a-4711-a2bb-486066d3ab86,,17/08/2023 21:04,17/08/2023 21:20,17-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
27e213c9-90c7-412a-8521-c7e853b3a24e,Inbound,Returns,Reverse Pickup Enquiry,,6782d9d2-0421-4645-8ffd-2cb715540596,15/03/2023 22:53,17/08/2023 19:34,17/08/2023 21:23,17-Aug-23,BHUBANESWAR,LifeStyle,7749,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
1be0a557-d6ba-41cd-919f-9ec88bb81a04,Inbound,Order Related,Installation/demo,,90acb74b-26df-4efc-b5d8-c8676a32a706,,17/08/2023 12:52,17/08/2023 12:54,17-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
ff41cb59-0c88-40cd-b75e-14848d30fedf,Inbound,Returns,Reverse Pickup Enquiry,,e17af0ca-12be-4648-a46b-351eb46e5e66,,17/08/2023 17:43,17/08/2023 17:46,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d94fd409-70f4-4a44-9884-d94b3e60ff30,Inbound,Returns,Reverse Pickup Enquiry,I am happy,b9cbce22-b369-4952-9fb2-cd7dc63490c8,,17/08/2023 17:45,17/08/2023 17:48,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
1ab2bcd8-8ff3-4fee-b827-4876e778582a,Inbound,Returns,Missing,Hi,1e573e20-9cfe-42a3-ae3b-a7e7b5b10a1f,,17/08/2023 13:44,17/08/2023 13:48,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
674a6a0a-6cc2-4263-9665-ba0e7f294509,Inbound,Order Related,Installation/demo,,0ccb4874-7ff6-41fd-ba45-30a55507dbdf,,17/08/2023 14:01,17/08/2023 14:07,17-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
429249f3-fe1b-4636-bb9e-39d18e5016fc,Inbound,Returns,Reverse Pickup Enquiry,Good,8f48d79f-a151-4c39-98f4-cc7b604eca8c,,17/08/2023 17:27,17/08/2023 17:36,17-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
f44dfacf-9c0f-43f9-aa16-37d31de81175,Inbound,Returns,Reverse Pickup Enquiry,,be5a34d2-1bff-4c31-b537-6c58afa3277f,,17/08/2023 18:25,17/08/2023 18:28,17-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
d683c05b-d5b9-47f2-8a80-6b69c945e628,Inbound,Order Related,Priority delivery,Sahi he,3340ff5f-2eee-45c0-8c40-14c6d4defe04,,17/08/2023 10:17,17/08/2023 10:18,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,2
27b48fb5-dda7-42b7-b7f7-58c65ed06852,Inbound,Returns,Reverse Pickup Enquiry,Your customer executive not resolved my problem ,bf90ce9b-1748-4476-a595-9ccd73817072,,16/08/2023 21:28,17/08/2023 06:43,17-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,1
e533e6b4-1499-4f97-a4da-7dfdc1993d6f,Inbound,Refund Related,Refund Related Issues,Thnk you ,68cf6640-7aa9-491b-ba48-700b55bbedc5,,17/08/2023 08:33,17/08/2023 08:37,17-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
20d33be0-f168-41cb-9cf8-69d6ef9ca915,Inbound,Returns,Reverse Pickup Enquiry,,7e249456-6756-458b-82b9-2f8de8eef1f9,,17/08/2023 16:49,17/08/2023 17:56,17-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,1
10caecab-f210-4c95-859f-2c036b711a32,Inbound,Returns,Wrong,,5495457b-4cdb-4931-9cde-f839679950f4,,17/08/2023 01:33,17/08/2023 01:34,17-Aug-23,,,,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,2
9a1a27d6-4233-419a-be26-17f748be1185,Inbound,Returns,Reverse Pickup Enquiry,,bf1358e9-a897-4849-84db-9720348a0a39,,17/08/2023 09:43,17/08/2023 09:47,17-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,3
c5d40b2a-15c4-4723-83a5-cef3517d91aa,Inbound,Returns,Reverse Pickup Enquiry,,2e248a9b-93d0-4ab9-a402-0f4a64893e61,,17/08/2023 17:59,17/08/2023 18:01,17-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
3edd2585-3b59-4293-89ec-67a6c5bddb86,Outcall,Order Related,Delayed,My packet is missing and Shopzilla customer care has no ans for this. Very poor service. ,2816ff54-7ebf-466b-94dc-247c0837eb11,,17/08/2023 15:52,17/08/2023 22:11,17-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
a293bad8-d2ea-4056-823c-cc6fa9576a5c,Outcall,Returns,Reverse Pickup Enquiry,Make the members well trained first,2e1540e0-1ddf-4178-9dd8-c0515ce09b1f,,17/08/2023 16:11,17/08/2023 16:44,17-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
906ba4d0-b6f0-46e6-8baf-6eebabd0b715,Inbound,Offers & Cashback,Other Cashback,,56815883-2d8b-4290-852b-7bf09ab49bac,,17/08/2023 21:10,17/08/2023 21:22,17-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
0c1a15ab-2056-495c-b632-3b3d84e92a57,Inbound,Returns,Reverse Pickup Enquiry,,98797cb1-0c56-47cb-95dd-ed061aa615e3,03/08/2023 20:37,17/08/2023 16:37,17/08/2023 20:40,17-Aug-23,SEHORE,LifeStyle,649,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
732fa46d-c6dd-4525-b3d1-5ba6d65339c1,Inbound,Order Related,Customer Requested Modifications,Delivery boy's Contact number is sending to costomer.,5ef3a347-98e5-42ed-bc79-94fd561f3180,11/08/2023 19:48,17/08/2023 13:37,17/08/2023 13:43,17-Aug-23,YAMUNANAGAR,LifeStyle,225,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
87a6b194-17e8-4550-9ec2-750e9f61d3d2,Inbound,Order Related,Order status enquiry,"Nothing, it's all about good",6dd302a9-e788-4545-954b-cf85a45bf7b3,,17/08/2023 19:21,17/08/2023 19:31,17-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
7b905880-253a-494e-adcb-b267f62be228,Inbound,Returns,Reverse Pickup Enquiry,,9164e9d1-8b4f-4ed1-8c89-9565faf4064e,,17/08/2023 12:42,17/08/2023 13:16,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
4563bef0-f812-4c29-b20e-2ad02b9f205e,Inbound,Returns,Wrong,,1e43b727-04bb-4b1b-943e-f33de0cfd7bb,,17/08/2023 16:35,17/08/2023 16:37,17-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b569cb00-021d-4d0a-96d7-a11d377dc874,Inbound,Order Related,Installation/demo,It's very difficult to reach the customer care.,d468805c-5a93-40a0-b8c1-6a4f695adce3,,17/08/2023 22:39,17/08/2023 22:50,17-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
839d2fb4-fac6-4d07-8dcd-08e8be0ef20c,Inbound,Order Related,Delayed,,b39eada5-fe3e-4713-937c-d16712756a58,05/08/2023 19:27,17/08/2023 16:47,17/08/2023 16:48,17-Aug-23,AMRITSAR,Electronics,99990,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
a16742b9-63a8-40cc-9a6f-8c77af85ac7b,Inbound,Order Related,Delayed,,6e2fdcf3-4179-4013-b6c2-70f696d78715,04/08/2023 10:03,17/08/2023 11:09,17/08/2023 11:23,17-Aug-23,BULANDSHAHR,Home,229,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
b69fecd3-7674-4529-848b-fb1f3e0e30a6,Inbound,Returns,Reverse Pickup Enquiry,Nil,ad288741-987f-41f5-8dc0-8c6585ad2087,11/07/2023 11:17,16/08/2023 10:51,17/08/2023 12:08,17-Aug-23,JODHPUR,Home Appliences,1499,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,1
a81ed3ce-1f69-4c8b-8187-e5e4622fb331,Outcall,Shopzilla Related,Signup Issues,,2d85decc-a6c2-45f2-adc1-db94af7a573b,,17/08/2023 16:20,17/08/2023 16:59,17-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d9d68d85-806e-4f44-8632-701cd894d9ec,Outcall,Returns,Reverse Pickup Enquiry,,921e4b8c-a6d6-488e-85f3-10f63e264259,09/08/2023 14:44,16/08/2023 15:02,17/08/2023 16:03,17-Aug-23,GUWAHATI,Home,67,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
1b15377b-4f5f-4a16-8d46-6f9ce324cd49,Inbound,Returns,Wrong,,89df7cbf-9c30-44ed-ad24-994c2d8bf69c,,17/08/2023 18:19,17/08/2023 18:51,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
62933ed8-614d-4724-b68d-332c3016c9c6,Inbound,Returns,Wrong,,85e68f03-5cfc-4351-922e-bae585e8cc37,06/08/2023 19:59,17/08/2023 09:28,17/08/2023 09:31,17-Aug-23,ALLAHABAD,LifeStyle,799,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
add270c6-b898-489f-8682-f51aafb46842,Inbound,Order Related,Order status enquiry,,f4c81107-06a7-4dad-ae59-1b9389889d51,09/08/2023 21:51,17/08/2023 16:45,17/08/2023 16:46,17-Aug-23,SURAT,Home,1599,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
588caa27-6f92-4c39-adaf-ce21f847a5cc,Inbound,Shopzilla Related,Signup Issues,It was helpful ,dff7bc73-adcc-4369-976c-fec43019ca2d,,17/08/2023 10:28,17/08/2023 10:36,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
3f1b4323-9303-4ad3-b64b-69431b3610f6,Inbound,Order Related,Installation/demo,,d5b625f9-3eea-4c33-9e31-7c5a33b0536f,,17/08/2023 10:35,17/08/2023 10:59,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7b28922a-8c64-4568-b7b2-91a74807d09f,Inbound,Returns,Exchange / Replacement,,c0e4947a-0177-4957-bba4-50609cd2c1fd,,17/08/2023 16:15,17/08/2023 16:25,17-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
9c34c2c5-ac51-485f-b55d-1fe1f0d3bc74,Inbound,Returns,Reverse Pickup Enquiry,,a6acb925-758a-4959-8b9e-5da2dc574eb0,,17/08/2023 18:00,17/08/2023 18:01,17-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
440fd135-0c4d-4b45-8c5b-92fb8854aebf,Inbound,Returns,Wrong,,15d0cb27-b044-4f4f-a81c-5e280fcf0589,,17/08/2023 08:36,17/08/2023 08:37,17-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
34ee605c-c2a6-49ce-b6c9-413c03071b93,Inbound,Returns,Fraudulent User,GoodBehaviour,cf7c20c7-eab0-485a-b316-bd62574b3033,,17/08/2023 11:01,17/08/2023 11:04,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
cfb3b2be-dce9-4081-a1dc-4be9422ee12a,Inbound,Order Related,Order status enquiry,,40067628-943c-4394-8475-daa12a135fe5,,17/08/2023 16:43,17/08/2023 16:46,17-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
277c5be0-0d80-4c53-b5b0-07d1df8b656b,Inbound,Order Related,Delayed,,1c06ee46-680f-4877-bc26-90f4180b3368,09/08/2023 00:21,17/08/2023 10:34,17/08/2023 10:36,17-Aug-23,AMROHA,Books & General merchandise,152,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2a40a992-2f8a-4302-90c2-17389a4c9816,Inbound,Returns,Return request,,bfccef94-fa7b-4d80-b53d-42cdc375e3fc,,17/08/2023 16:25,17/08/2023 16:26,17-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
03a3482c-a01b-49c9-a73e-578a83c2780a,Inbound,Product Queries,Product Specific Information,,c0b65950-295c-4b24-93ac-cb869cfaee2c,,17/08/2023 13:18,17/08/2023 13:59,17-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
6370d583-2e8b-407c-8838-713d49310d29,Inbound,Order Related,Unable to track,,c2709095-2f81-4723-8c86-c95dee7fbfe3,24/06/2023 13:19,17/08/2023 15:36,17/08/2023 15:48,17-Aug-23,MEERUT,LifeStyle,839,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
fc5fce19-29cb-4fb3-bb3f-5559a3dbf9be,Inbound,Returns,Return request,,c503829d-715d-4d9e-b416-b079c70e66d0,,17/08/2023 12:41,17/08/2023 12:43,17-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
64ad7cbe-c58a-4334-9692-99cc9b2063f2,Inbound,Returns,Wrong,Good ,11afa320-94e1-4d7e-841c-c32bd34dd817,06/08/2023 10:54,17/08/2023 16:15,17/08/2023 16:16,17-Aug-23,JABALPUR,Electronics,1799,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,4
15d93b86-bc7e-4f40-9edb-0588d0d7cc3f,Inbound,Returns,Reverse Pickup Enquiry,,94827a5c-5bc1-48a3-9d09-006c05952d4d,,15/08/2023 11:44,17/08/2023 15:11,17-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
da0838db-6862-43e1-9195-540cb7386759,Email,Feedback,UnProfessional Behaviour,,4e5a5ee9-d1ef-4cf2-b4d0-d5df3ec4f258,08/06/2023 20:28,17/08/2023 16:51,17/08/2023 16:53,17-Aug-23,CHENNAI,Home Appliences,3110,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
b04275ec-75a2-4330-87b7-d3fd4830ecb3,Inbound,Cancellation,Not Needed,Thanks bro ??,ef80f998-e2bd-4bd1-af7e-cc0054e8c9dc,,17/08/2023 15:32,17/08/2023 15:34,17-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
ab4b2cf8-d5c3-4c8c-87aa-ed43b00b2aee,Inbound,Payments related,Online Payment Issues,,f5cfe4f2-ae5a-4c9e-b0f7-a42e0dfa28f4,,17/08/2023 16:08,17/08/2023 16:12,17-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c4c89638-e59d-4619-bb86-33c277f43c3b,Inbound,Returns,Return request,,ebcfbf7b-63fb-4fc4-88f3-8f5a90b576e5,,17/08/2023 12:07,17/08/2023 12:08,17-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
b9762cd7-990d-4a07-9691-11b2518b4d03,Inbound,Returns,Return request,good srvice,926a67e3-5ceb-4e21-8028-18ea483ceea1,,17/08/2023 13:59,17/08/2023 14:04,17-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
d5e46e25-dc56-4377-81fa-ceec47feeca6,Inbound,Returns,Return request,,b23a312e-5371-41b0-8ce1-cee5501cd21f,,17/08/2023 07:48,17/08/2023 10:19,17-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0968a442-6f0b-46cf-9a1b-177566e9ff85,Inbound,Returns,Product related Issues,,71bd2ce3-deab-40ea-a95e-809dc67fbc6e,,17/08/2023 19:18,17/08/2023 20:58,17-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
44015451-de1a-404d-8aec-b08085c418ed,Inbound,Order Related,Order status enquiry,,6ad0d1fd-ffed-4812-998d-b4b5baeb56ca,,17/08/2023 12:25,17/08/2023 18:59,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,3
8610e8a7-9e58-434f-a988-5213010c95ed,Inbound,Order Related,Order status enquiry,,3046f023-277d-4607-8228-d5a0c4f235eb,,17/08/2023 20:12,17/08/2023 20:15,17-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
c2597946-5f4b-4b37-8315-40da9c6f3828,Inbound,Returns,Fraudulent User,,30720fdf-6cd3-4bb4-99b4-7981d3ea44ab,,17/08/2023 10:24,17/08/2023 10:53,17-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
8eafdf01-1487-4116-bb32-5666e7f89602,Inbound,Returns,Exchange / Replacement,Thanks you,c143bd0f-a43b-4fd3-8324-8d7d22122243,,17/08/2023 13:57,17/08/2023 14:02,17-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
cbb29fb9-bd7b-4ca5-8f4f-8cc4dcbd2793,Inbound,Order Related,Customer Requested Modifications,,04e0266b-2596-4ce9-8039-a807d18fb612,,17/08/2023 15:53,17/08/2023 15:58,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
17d6f606-d5ee-4fb7-88cd-c3af6703f67c,Inbound,Returns,Reverse Pickup Enquiry,,4a51b568-eda1-49a0-90e5-a91d2b6bc860,,17/08/2023 16:35,17/08/2023 17:07,17-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
061b16e2-7f1e-4d05-a594-25192edba03b,Inbound,Order Related,Priority delivery,,e6e3ab6a-c57a-4a56-be71-3f48bda30cd2,,17/08/2023 11:05,17/08/2023 11:08,17-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e8226670-5856-4dc5-be32-20051e93f7b3,Inbound,Returns,Reverse Pickup Enquiry,,8a508dbe-371a-4e09-9c97-861a45863c42,,17/08/2023 13:27,17/08/2023 13:28,17-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5512c54d-650c-4162-a575-966dea898df8,Inbound,Returns,Reverse Pickup Enquiry,,3f65291a-fc2c-4f38-979f-98b1da180230,,17/08/2023 18:56,17/08/2023 19:05,17-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
38982394-d6bb-40f3-9ed7-ed9f65493255,Inbound,Shopzilla Related,General Enquiry,,80ef9105-b83f-49cf-93d7-5786a7ce8034,,17/08/2023 18:44,17/08/2023 18:59,17-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
596ee692-bbbb-4ba7-b57b-43602da5258e,Inbound,Returns,Return request,It take to much time for requestRead and resolve ,e404d988-7516-4a15-bb83-54aea2537ae1,03/08/2023 20:52,17/08/2023 18:43,17/08/2023 18:51,17-Aug-23,SALEM,Electronics,1099,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
b26efcd1-f924-47c7-9246-391e86228c3b,Inbound,Returns,Reverse Pickup Enquiry,,ae57f816-38dc-48a5-9ef2-0b1ddd293a49,,17/08/2023 10:45,17/08/2023 10:47,17-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
483700dc-4e7b-4ef8-93e0-3723301bb074,Inbound,Returns,Return request,I m trusted it,1a898865-c632-4e87-a40e-f42f082d1708,,17/08/2023 20:38,17/08/2023 20:40,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
fc844b6f-f5c2-4141-8915-d517fdda205f,Inbound,Returns,Reverse Pickup Enquiry,,ba361e75-8050-48a8-9851-59750aa8d447,31/07/2023 23:28,17/08/2023 14:57,17/08/2023 21:15,17-Aug-23,GANDHIDHAM,Electronics,5999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
20537f55-01c6-4fe3-ab81-80f77aca5829,Inbound,Returns,Reverse Pickup Enquiry,,6df644fd-cc67-4a58-8c6e-9499118facda,,17/08/2023 13:03,17/08/2023 13:04,17-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
beb51b76-aeb7-4150-9c8a-2acb57fb1525,Inbound,Order Related,Delayed,,637b2a93-6ac4-40cf-9a6a-fec14df0bc68,,17/08/2023 14:44,17/08/2023 14:45,17-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
c1dda4c1-32ad-415c-81d5-a828c77a9204,Inbound,Others,Call disconnected,,60d05209-1f3f-491a-acf0-11de27ee06c6,,17/08/2023 17:15,17/08/2023 17:47,17-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
f9827510-b224-4255-ab71-845a00a1c8a8,Inbound,Payments related,Payment pending,Bauhat kamiya hai abhi,8240f14f-b6b5-40c6-bd9b-e65f66413075,,17/08/2023 18:40,17/08/2023 18:42,17-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ae01d1d5-1acb-4178-9329-696cbf26be72,Inbound,Returns,Fraudulent User,Thank you so much help karne   ??,727539ca-db48-4375-adde-8cb65575c9f7,,17/08/2023 22:13,18/08/2023 01:37,18-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
7d3bf565-0913-4a1c-a768-8513e4ab8e90,Inbound,Order Related,Delayed,,ec359b65-4974-4225-b1ab-c7a962907c44,,17/08/2023 16:27,17/08/2023 16:27,17-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
7d63ecac-33c2-4727-a20d-68cd82d5d5ba,Inbound,Refund Related,Refund Enquiry,,78705a5f-2f09-4454-980d-967911abc9d1,,17/08/2023 10:12,17/08/2023 10:18,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
3af7eed2-41c6-44e4-8405-b82200fa9450,Inbound,Feedback,UnProfessional Behaviour,,40275ce6-856e-4e58-a6a4-191aad95ffce,,17/08/2023 21:02,17/08/2023 21:07,17-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d7ecc9f3-838f-4556-a0e1-feb01ddc8ee7,Inbound,Cancellation,Not Needed,,8d83391e-b3c8-4883-816c-3f3a431e8f11,19/07/2023 23:58,17/08/2023 08:49,17/08/2023 08:54,17-Aug-23,ANGUL,Home,294,,Casey Holmes,William Park,John Smith,31-60,Morning,4
c210b7f4-d238-4cb9-8641-0f79ddcc4906,Outcall,Order Related,Delayed,,e3c310ab-f1d1-4abe-bc42-8dd652074182,12/08/2023 08:33,16/08/2023 07:53,17/08/2023 07:30,17-Aug-23,SENDHWA,Mobile,10999,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,3
b3815634-ddfd-4a29-9934-93ba8d6225d2,Inbound,Refund Related,Refund Enquiry,Bast,f87bc407-3ebb-4e45-9601-e64bf58a555f,,16/08/2023 22:19,17/08/2023 00:39,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
ebd66056-e088-45c6-a8fb-74579e25f3ab,Inbound,Returns,Wrong,,3acef422-2ada-4205-8873-23ae26e9ce35,,17/08/2023 12:07,17/08/2023 12:18,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8ee0323f-4385-4869-85d3-ec86fe28ffbd,Inbound,Returns,Reverse Pickup Enquiry,,03cb095a-f61d-43d8-8317-89087b233384,,17/08/2023 13:03,17/08/2023 13:04,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
b61631a3-cd4e-4a74-88ce-b1cf1213d70f,Outcall,Order Related,Order status enquiry,,0778a845-c5e2-489f-8074-4d2842e7a415,,17/08/2023 13:13,17/08/2023 13:15,17-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
574fa759-0f59-4ed0-a073-700c98415fef,Inbound,Order Related,Delayed,,6db5ae79-47f7-4ab0-9a7a-32be110f9c13,,17/08/2023 11:15,17/08/2023 11:34,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
fdf2573e-0053-4002-b815-8fa424ba9ac8,Inbound,Returns,Return request,Good castomar sport and friendly relationship ,ac9512d4-987e-4d57-b99d-a96e12a008ea,,17/08/2023 14:16,17/08/2023 14:26,17-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
60b442ba-7831-45fb-a6c6-146f8b7a73d9,Inbound,Cancellation,Not Needed,,c4b7107f-d8cf-4c98-9121-89c3ff52578d,,17/08/2023 15:56,17/08/2023 20:46,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
6f0d50b2-a655-49f4-b6b5-6a61fff8ad61,Inbound,Order Related,Installation/demo,good,acaf2ac7-bcd6-44fe-b5c2-b56150c35475,,16/08/2023 16:45,17/08/2023 12:11,17-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
3232de2d-af02-4825-9fe7-abaa82bf44c5,Inbound,Returns,Reverse Pickup Enquiry,,dbb5eb86-aa0c-4c20-aea5-629947e6ac66,,16/08/2023 19:19,17/08/2023 14:23,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
219c4ea0-a816-45be-975d-27d7c962657b,Inbound,Returns,Fraudulent User,,f527bd0e-2f86-49ad-b5a8-8349a1ba65c1,,17/08/2023 10:02,17/08/2023 10:08,17-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
d7e4f1c8-4e8a-47f2-9f16-720da4b4cde2,Inbound,Returns,Return request,,b45f81fa-30c9-453a-8a6a-5feb729f7f0e,,17/08/2023 14:09,17/08/2023 14:20,17-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
e4b47d78-b372-45d6-8b19-24658d6ea427,Inbound,Returns,Reverse Pickup Enquiry,Exllent,e53e1738-3250-4ff3-a5e9-432307418c65,,17/08/2023 15:48,17/08/2023 15:48,17-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
ade10250-7cb6-40ae-bbea-c627dbe415ef,Inbound,Refund Related,Refund Enquiry,"decrease the wait time, I was standing in queue for more than 2-3 minutes.",30adbccb-b665-411c-8c06-182d3dc533ea,,17/08/2023 21:01,17/08/2023 21:04,17-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
9ac582b8-6862-4a5d-8816-d8d36a0d1258,Inbound,Returns,Return request,Nice support Customer support executive Shopzilla ,4ec4d81a-03a7-4dfd-a43f-5babc8d53a67,,17/08/2023 09:20,17/08/2023 15:11,17-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
aa0cfa07-80b4-4a69-a693-c9b6642a5546,Inbound,Returns,Wrong,Anusha is the worst customer representative I have ever faced in my entire life,872fe34b-b97b-434c-8c3f-208453a03ee5,,17/08/2023 14:11,17/08/2023 14:15,17-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
fda9d8b2-9620-4ebc-afec-fb4a0b4321c1,Outcall,Returns,Reverse Pickup Enquiry,,f5ab194d-fda5-4fc2-9143-acd2df24749e,,17/08/2023 14:48,17/08/2023 15:55,17-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
070332e9-7c2d-4ff6-9d98-dc4e62173247,Inbound,Returns,Reverse Pickup Enquiry,,a7ade896-c4f7-44a8-8f2f-5b1264f6003a,,17/08/2023 15:56,17/08/2023 15:57,17-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
f1d4f3df-566d-4f75-8fc9-7537e9b8be66,Inbound,Returns,Reverse Pickup Enquiry,,690429b5-ce8e-430a-bc09-ad13f010a0b4,,17/08/2023 20:37,17/08/2023 20:39,17-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
1a74a638-9aa4-4e30-b045-9325245d808d,Inbound,Order Related,Installation/demo,Very good,e72aa29e-f7b7-441b-b711-ba758133c705,,17/08/2023 20:41,17/08/2023 20:45,17-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
814b0ac0-385b-437e-9d82-b399d903fba2,Inbound,Refund Related,Refund Enquiry,,483d6ad9-784d-4f26-bc87-a0d2370dd042,08/08/2023 01:57,17/08/2023 07:04,17/08/2023 07:13,17-Aug-23,NELLORE,Mobile,7550,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
04691a7f-ede6-4f6b-9442-2f1c32023f42,Inbound,Returns,Reverse Pickup Enquiry,,296bb986-1f37-4afb-a317-a70585f42f30,10/08/2023 14:27,13/08/2023 20:39,17/08/2023 13:16,17-Aug-23,BADLAPUR,LifeStyle,89,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
1cacf577-697a-4295-b6fb-caccb249d648,Inbound,Order Related,Delayed,Thank you ,8481708c-9eff-41bf-beba-e38391e21df1,,17/08/2023 22:15,17/08/2023 22:18,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f3d97c99-e942-401d-9005-30cdf5b83f14,Inbound,Returns,Wrong,,f16ffb46-4b60-4afa-90f8-737c551c5e55,,17/08/2023 16:56,17/08/2023 16:59,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
6f567b82-554e-453a-8f27-6445d77d14f7,Outcall,Order Related,Order status enquiry,,11d1e352-5612-41a6-a236-4454b94db841,,17/08/2023 10:12,17/08/2023 10:13,17-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
c8689a23-297e-4f68-9154-2b7723e87a04,Inbound,Order Related,Delayed,,55e24d64-f16f-49e3-8914-5a37333da239,,17/08/2023 08:48,17/08/2023 08:48,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
0fcb8ea1-2247-4629-8432-81f9f2ed3f58,Inbound,Returns,Reverse Pickup Enquiry,,0ae3eeff-947f-45bc-9a0c-325cdd1ba772,,17/08/2023 08:49,17/08/2023 08:52,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
7bb3c1f5-289a-44dc-8dc8-426f2a9c24a3,Inbound,Order Related,Order status enquiry,,93c08443-7b37-4738-bb08-27efd7b53ead,,17/08/2023 14:06,17/08/2023 14:52,17-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
1d12c61e-efc7-4986-ad5f-f47bb682dba3,Inbound,Returns,Reverse Pickup Enquiry,,e2998f50-ed18-436f-91d8-f0bfc5d33fea,,17/08/2023 17:22,17/08/2023 18:28,17-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
fcde3014-f1b1-4076-8fc3-f69e9592f1a1,Inbound,Refund Related,Refund Related Issues,,b0589d09-c0d5-4385-8d10-0426ccc388a6,,17/08/2023 20:48,17/08/2023 21:23,17-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,1
1429cf5c-f06a-46d5-8868-42e7722a7f6d,Inbound,Order Related,Delayed,,d403d4ad-2392-48fb-a293-b14a643ec8f4,09/08/2023 11:54,17/08/2023 10:54,17/08/2023 11:34,17-Aug-23,CHENNAI,Books & General merchandise,230,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
70545f70-1eb9-4d51-b40e-abe4f839747a,Inbound,Returns,Missing,,9852c41b-7e0e-4e48-8cb0-c22f69beea96,,16/08/2023 16:17,17/08/2023 10:10,17-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
fe042ddf-3f06-42a8-9192-57fc6d1985f2,Inbound,Returns,Missing,U r product are just amazing ,d9ac475f-6ff8-42e3-bdc1-da618e18665c,,17/08/2023 09:53,17/08/2023 09:54,17-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
4518a94e-8ad8-4d6d-b813-67b07175832e,Outcall,Returns,Reverse Pickup Enquiry,,1fb825f7-54b4-477b-ab6d-ab3d7315dc0b,,17/08/2023 18:49,17/08/2023 18:54,17-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4dd7e232-4b05-414a-80a3-8332a73a9e14,Inbound,Returns,Self-Help,,59f1123c-150e-47a7-b16c-fb95dc9afdae,,17/08/2023 18:58,17/08/2023 19:39,17-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
fa63815e-336c-4fac-8731-c0a16bfac515,Outcall,Payments related,Online Payment Issues,,68be7886-a945-49c9-8a81-daeaf7ff910d,,17/08/2023 12:13,17/08/2023 12:14,17-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
005ec3c0-0732-433b-b67f-5cd2ce55bd39,Inbound,Returns,Missing,,4500862f-4c91-448a-ad22-27a41cddc1f9,,17/08/2023 16:15,17/08/2023 16:17,17-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
8c65836f-8da4-4642-a5ff-88ff4ab2ff6a,Outcall,Returns,Fraudulent User,,5ffd1e8b-9d01-496f-bb7c-e7a908c805e4,,17/08/2023 16:10,17/08/2023 16:15,17-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
d29d977c-432d-4341-a5c2-6b557b3d45f1,Inbound,Order Related,Order status enquiry,My poco m5 ,1fd84ccf-b560-4162-bbb5-5bbbd36786e3,12/08/2023 06:51,17/08/2023 16:39,17/08/2023 16:41,17-Aug-23,KULLU,Mobile,8499,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
54561ee6-bb13-4b8a-8f4c-d3cd63c6d385,Inbound,Returns,Fraudulent User,"To return the money for a not delivered item , eta is 3 days. This is simply unacceptable. ",e0cd9330-f5e9-4944-bbf5-dc4b8aa88bd2,,16/08/2023 17:31,17/08/2023 06:18,17-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
5b20b4ef-2d94-4765-9f53-f6de866574ef,Inbound,Returns,Missing,,7c4d5be4-8bb8-410b-affa-4c44d58de7a9,,17/08/2023 07:38,17/08/2023 09:56,17-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
0b46bb5f-610b-4a77-8ac2-1f1945bde4ad,Inbound,Returns,Reverse Pickup Enquiry,,f711886f-4144-40e1-9975-fcde6f1b9f2f,,17/08/2023 14:12,17/08/2023 14:14,17-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
d3a1717c-365e-4f01-b052-5499053b018b,Inbound,Shopzilla Related,Account updation,,2ee6ee0a-69a3-485f-acb5-e1629babfa29,,17/08/2023 18:25,17/08/2023 19:03,17-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
e3ab5c12-b28b-483e-9388-960c477e712a,Inbound,Returns,Return request,Nothing ,1c501c5e-99b6-4b29-b482-a4ceb499e648,,17/08/2023 19:18,17/08/2023 19:26,17-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
e429a37d-4b8c-439d-862c-28de96573046,Inbound,Returns,Missing,Thanks for customer support helpful ,65a073cd-2ad9-41a8-8129-cb9ae899b974,,16/08/2023 21:20,17/08/2023 11:34,17-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
c78a617d-2030-4295-9bae-61865b4113a4,Inbound,Payments related,Online Payment Issues,,3d2c2a8a-0065-4b76-b687-49fd75ff980a,,17/08/2023 10:50,17/08/2023 12:06,17-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
77f52aaa-c25e-4000-92c1-2d0107c5fdab,Outcall,Returns,Wrong,Nice ,aebc2cf9-486c-4f34-a14f-4695b2540f1b,,17/08/2023 13:21,17/08/2023 13:43,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e40243f2-07f6-45b8-9197-6979dc3fffd4,Inbound,Returns,Return request,,9cae16fe-ceb2-4fb1-8a4f-045659e3ec52,,17/08/2023 19:18,17/08/2023 20:15,17-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
63115440-9c2d-4bfb-807d-e7fc2230f16a,Inbound,Returns,Reverse Pickup Enquiry,,5d18aed6-6911-4a1f-a603-30ccb878001c,13/07/2023 19:40,17/08/2023 11:58,17/08/2023 12:01,17-Aug-23,JAIPUR,Electronics,799,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3538f669-44a3-4af7-861d-e7663743b2ed,Inbound,Returns,Reverse Pickup Enquiry,"Hello Team,I have ordered a Men Slim Fit Printed Spread Collar Casual Shirt ( : 05-07-2023, 09:06 PMand this product was delivered to my address on 12th July after two days this order did not show Delivered in the Shopzilla app.So, over the call, I made an exchange request for a larger size (XXL) through your customer care representative and they said between 18th July this product will be exchanged.Exchange Processing Exchange ID:  But as of now this product did not picked up or exchanged with the larger size (XXL) of shirt.One of your representatives said that this issue is coming from the delivery agent who delivered this product to my address, they did not put this product delivered in their system and this will be exchanged within 48 hours, but the time is over.In the app, this is showing as Resolved but this issue is not resolved yet from my end. None of your representatives contacted me, only I have contacted you over the phone.I have called multiple times with the customer care but the issue is not resolved yet this is so much frustrating and pathetic that for one month one product is not exchanged yet.If you can not resolve this issue or exchange this product for size XXL,  please refund my money of INR 399.00 and take back the product of size XL.My Phone number  ",2066faf6-84c8-478a-8c33-0b33fe17a506,,17/08/2023 13:03,17/08/2023 13:16,17-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
84581b0d-a810-4b2d-80a2-0c8fd4587c0d,Inbound,Order Related,Invoice request,,f663ebb8-05dc-4706-a394-c830e051331b,,17/08/2023 14:51,17/08/2023 14:54,17-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,4
f73aa8b9-1609-4af8-8e5f-174a665c50d1,Inbound,Returns,Service Centres Related,,5207e3e7-1d5d-4285-bb1e-f23a619616ed,,17/08/2023 17:34,17/08/2023 17:37,17-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
3c3d9210-ea1d-4161-809a-b56aef6d1df6,Inbound,Order Related,Delayed,Pls send me the new item I didn't get the item which was in my name...before giving any item please confirm the identity of the person who has booked the item for Shopzilla,812a058a-12be-4484-bfe4-06eb33936c32,,17/08/2023 18:55,17/08/2023 18:57,17-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
51670d44-c170-4d85-99ff-dcdb8312dd37,Inbound,Returns,Fraudulent User,,95cbcfda-cb36-4ebf-92dc-572c442fdbbf,,17/08/2023 21:11,17/08/2023 23:03,17-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
2b57117b-7b69-4d3a-8018-fde108ebb756,Inbound,Refund Related,Refund Enquiry,Hf,936ff839-1f1c-41b4-a814-5fb104f4d37a,,17/08/2023 22:45,17/08/2023 22:56,17-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8c8bbbea-f19b-4429-b22e-9d455e74e49a,Inbound,Order Related,Delayed,Nothing,1b0b8382-f16c-4425-a03d-9664dd273770,,17/08/2023 13:21,17/08/2023 13:29,17-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
feaece0a-99d3-4f73-96db-0ab0674f5179,Inbound,Returns,Return request,Super ,095cad98-9609-4ccd-aee9-a856f47775c9,,17/08/2023 06:25,17/08/2023 06:47,17-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
73072fbc-656d-4268-8112-46e89728faef,Inbound,Order Related,Delayed,,a02d0de5-b134-4cc7-afb3-b4b72991a2fe,,17/08/2023 16:07,17/08/2023 20:31,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
bd5cc7d5-1fd9-407b-93e3-98134d9de60d,Inbound,Refund Related,COD Refund Details,,3e044621-95d0-4cf7-87fe-d41b8a1b1ec1,,17/08/2023 10:08,17/08/2023 10:15,17-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
47f782ec-8fd7-4159-b7ea-8b84090dc300,Inbound,Returns,Reverse Pickup Enquiry,,d04bef3f-f5ea-4786-9eee-bb949c791341,,17/08/2023 14:49,17/08/2023 14:51,17-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9321d6dd-2b70-40b2-be1d-85b2a8e221f5,Inbound,Returns,Reverse Pickup Enquiry,Super,2eb6ecaf-c749-4020-874c-05e589ebf059,,17/08/2023 18:46,17/08/2023 18:48,17-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
4c57d230-da2a-48ba-bcb0-2a95b430d8c4,Inbound,Returns,Reverse Pickup Enquiry,,27787ce2-bc37-452b-8a09-f4e5ac240f76,,17/08/2023 11:46,17/08/2023 12:36,17-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
1e8fa458-2217-4544-8916-d06a85494ff9,Inbound,Returns,Reverse Pickup Enquiry,,5f24f090-6d68-4c15-a1b3-61d3a53383f6,,17/08/2023 13:32,17/08/2023 13:36,17-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
806d1239-6915-4ae6-be84-94364f92f992,Inbound,Returns,Reverse Pickup Enquiry,Good,d161390f-f135-445c-a7e7-853ebfc0e6f7,14/06/2023 19:56,17/08/2023 16:58,17/08/2023 17:00,17-Aug-23,AHMEDABAD,Books & General merchandise,139,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
049ba779-32b6-480f-b812-8a61e6f8563e,Inbound,Refund Related,Refund Related Issues,,b6123222-04ca-4931-a47b-a52a417367ee,,17/08/2023 08:42,17/08/2023 08:45,17-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0596f6d4-fd54-46fd-a82c-f09f96988ab7,Inbound,Returns,Missing,,619f4777-f964-4a91-88c4-19869298ff51,,17/08/2023 09:05,17/08/2023 09:12,17-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,2
b46f8ff5-c691-4a55-9b01-dc1e1997be39,Inbound,Refund Related,Refund Related Issues,Issue is still open ,718d2a8e-65cd-40b4-9c28-66f0c1f7fa02,,17/08/2023 11:36,17/08/2023 12:07,17-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
ffb175d3-cac7-429e-9c61-f83b7d623ec1,Inbound,Returns,Reverse Pickup Enquiry,,139a3448-c427-410e-8cd1-542d1228d803,,17/08/2023 12:42,17/08/2023 12:43,17-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
03277a72-dacd-4f05-a6fe-4ae2b27788f0,Inbound,Order Related,Order status enquiry,,77a33f0e-85e7-4d95-a45a-3b7c775161b7,,17/08/2023 19:09,17/08/2023 19:19,17-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
b677b3b8-ccce-421b-91d8-b457c9b0aec5,Inbound,Order Related,Delayed,,0bbd0512-ea73-4d79-85de-e19f826bc2c3,12/08/2023 14:29,16/08/2023 14:47,17/08/2023 09:46,17-Aug-23,MOHALI,Mobile,34999,,Logan Barnett,William Park,John Smith,31-60,Morning,5
abf0ff85-b805-491c-a68d-b23da5890ba1,Inbound,Returns,Reverse Pickup Enquiry,,bf952bf2-3613-4eed-8831-0ab25867a894,,17/08/2023 10:49,17/08/2023 10:50,17-Aug-23,,,,746,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
6daf04d8-5f1f-45ce-b348-49fd47550cf9,Inbound,Order Related,Delayed,Shopzilla staff is very helpful staff ,4d470102-31a8-4129-aa92-f0c46fda3413,,17/08/2023 19:59,17/08/2023 20:04,17-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d3fa6ad4-b211-485a-be46-1506ef78845c,Inbound,Returns,Reverse Pickup Enquiry,,e418d3a8-3d2b-4bc9-b6b4-7c7080ad7e4c,08/08/2023 16:45,17/08/2023 11:41,17/08/2023 11:49,17-Aug-23,VARANASI,Electronics,999,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fc5c5ad6-dab1-449b-9ad2-cfb7a9912ea7,Inbound,Returns,Return request,Very polite excutive ,b0f8a840-2b57-4a41-aab0-aba34274da69,,17/08/2023 14:46,17/08/2023 14:48,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
1350e07a-d1a9-48d1-a018-03f9a5a1dfe3,Inbound,Returns,Wrong,,4eef011f-c105-4294-b370-43581084b617,07/08/2023 07:02,17/08/2023 09:53,17/08/2023 09:54,17-Aug-23,GONDA,Electronics,1199,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
e50fed9f-cb39-4056-946c-b825e8d5e238,Outcall,Product Queries,Product Specific Information,My order packaging is not good no any tag/brand quality is very very low  and my order parts are missing Shopzilla froud with me again and again ,1a1f46d6-cc2d-48fc-877b-b2910f31dc26,,17/08/2023 23:50,17/08/2023 23:56,17-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
1b5da21d-c1fb-41e7-82e2-6ed47d701571,Inbound,Refund Related,Refund Related Issues,Solution required on same time within 08 hours. ,9b1bf5a9-c525-419a-88ce-175a76b2a694,,17/08/2023 23:58,17/08/2023 23:59,17-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
50ace3dc-2011-436b-a1eb-a7dae496c19f,Inbound,Order Related,Installation/demo,,72c9e1c5-ba49-446f-bb9e-de21be4d03a1,,17/08/2023 10:12,17/08/2023 10:40,17-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
9d9d4461-51b3-4642-8382-e1c105c914ca,Inbound,Refund Related,Refund Enquiry,Flif  wale lutere hai refund pura nahi  e choor hai,06f838e7-f610-4f17-bdf8-d5d17f92fa59,,17/08/2023 12:52,17/08/2023 13:17,17-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
fe2e1b69-2166-4909-9aa1-94db154a7ec2,Inbound,Order Related,Delayed,,ac49a5e8-ba60-4699-a92c-3d82b891bea7,08/08/2023 18:38,17/08/2023 17:48,17/08/2023 18:13,17-Aug-23,BIKANER,Books & General merchandise,167,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
00d305e9-4929-4634-81c5-74712e0a2157,Inbound,Order Related,Order status enquiry,,3286a4f6-9252-4f10-86ce-ce3ea40cb9e5,,17/08/2023 20:42,17/08/2023 20:45,17-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,3
3eb98210-b770-40d5-865c-5646e6b44fff,Inbound,Refund Related,Refund Related Issues,Good ,0d87e969-72af-4a3d-a9b5-a52af6fe6fae,,16/08/2023 17:55,17/08/2023 06:29,17-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
34dd5e80-564f-42e7-905b-21162cbab12c,Inbound,Refund Related,Refund Related Issues,Talk with customer support should be easy.,21af6cf4-ce47-4f8e-bfe9-eaf164a2f658,,17/08/2023 15:42,17/08/2023 15:43,17-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
6f0d783d-5d07-4af6-9e11-56400f9d716e,Inbound,Returns,Fraudulent User,Both the executive understood the query well I just request them to resolve this quickly ,d7a60499-6c25-462f-b6c3-5fd74edcbb29,,17/08/2023 11:39,17/08/2023 11:55,17-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
fef3a157-0bda-489c-ae95-3fd6f781174b,Inbound,Returns,Reverse Pickup Enquiry,,6c97d774-3244-4db8-8fc5-b5ca24afee72,,17/08/2023 15:17,17/08/2023 15:17,17-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
19254571-5d1b-4bf0-86ff-fee88e2246af,Inbound,Order Related,Delayed,,14ae077b-cb27-411c-9859-713f70f542ee,,17/08/2023 16:08,17/08/2023 16:08,17-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
69875341-2058-4e5e-b102-b88295c9ae07,Inbound,Returns,Reverse Pickup Enquiry,????,9e9fa09e-32dd-46ce-8964-f29f23115305,,17/08/2023 22:17,17/08/2023 22:24,17-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
16b799a5-1202-4838-8a16-f3fee533ffd3,Inbound,Returns,Reverse Pickup Enquiry,Good,1fa82b03-36a5-40a6-8f11-6275db1a87ab,07/08/2023 15:14,17/08/2023 15:10,17/08/2023 15:11,17-Aug-23,NABAGRAM,Electronics,1099,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
4d851eef-fcc9-4a6a-9be7-3d0185eb0e70,Outcall,Returns,Wrong,,b8bef93c-4034-4f4c-8c30-9c736aedb5d3,,17/08/2023 14:46,17/08/2023 14:52,17-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
b7a3545f-a3f2-4d8e-8587-9e2ecaa5af6c,Inbound,Refund Related,Refund Related Issues,,2985eb73-0996-4b67-8665-3956298cb8ef,,17/08/2023 12:39,17/08/2023 12:40,17-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
b3373ba7-1d0f-4cb7-bf1d-b44d8511b71c,Inbound,Returns,Reverse Pickup Enquiry,Customer support of my recent call just fabulous ??,a8b0208c-9186-41c8-99cc-83bd0e778177,,17/08/2023 15:27,17/08/2023 15:27,17-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
153b6352-3d03-42ed-989f-bf242862433f,Inbound,Returns,Reverse Pickup Enquiry,,cbf2ab4e-e73b-48e8-b76a-249177621d47,,17/08/2023 19:50,17/08/2023 20:08,17-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
e4650ba9-2a98-456c-a6f7-6bcbd7eade6c,Inbound,Returns,Reverse Pickup Enquiry,Inform me what action was taken for that delivery personal for his rude behaviour.,d9db42bc-9aa1-49ae-ba54-3c87651ddf0a,,17/08/2023 11:46,17/08/2023 11:47,17-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
f7969ad0-61df-4f08-96fe-8a43943c90b4,Inbound,Order Related,Delayed,,2643386e-9d9f-4797-8e43-3c084f3d24e1,,17/08/2023 12:12,17/08/2023 12:14,17-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
e26e5bd8-c147-4d81-a0b5-c5e627cc96b7,Outcall,Order Related,Delayed,,565cc36a-eb8b-479f-b845-cb11c2bdf27c,,17/08/2023 18:46,17/08/2023 23:38,17-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
b7ed66cb-57b5-4faf-af1d-2a668d9eeba5,Inbound,Returns,Missing,,0d3c10ad-84e8-41a2-b6a4-bc71658b2451,,17/08/2023 09:30,17/08/2023 09:31,17-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
fa877d67-caba-4d63-87ef-dfc3ce509dfa,Inbound,Returns,Return request,,b2edc0b1-c9c4-4580-abd7-240cd178ccbb,,17/08/2023 10:19,17/08/2023 10:20,17-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
0145dc2c-9ccd-45f1-8a82-a78d18819c63,Inbound,Returns,Return request,,0c80deec-604f-42b5-b6b3-06304789ff85,,17/08/2023 12:04,17/08/2023 12:26,17-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
cf1a5520-daea-4d22-9980-54b121773aec,Inbound,Returns,Fraudulent User,,01e2ba31-2d5e-4a6b-93aa-0bb54522defa,,17/08/2023 00:12,17/08/2023 00:14,17-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
f9297173-34ed-4d7c-8a74-8ec23b715c31,Inbound,Order Related,Installation/demo,"While shopping is easy and customer service is good, I hope my query is resolved this time.",752f3037-7ccc-4974-b2d4-69e8d9c3790e,,16/08/2023 18:46,17/08/2023 09:51,17-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
4a808022-d452-41db-b22f-78c22d04a570,Inbound,Returns,Reverse Pickup Enquiry,,5785960a-0616-4361-9b9e-a97945f05039,03/08/2023 13:39,13/08/2023 17:39,17/08/2023 11:19,17-Aug-23,BARMER,Electronics,3998,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
abbf63ce-43f8-40bb-91b9-3d1095e160ae,Inbound,Returns,Return request,,c085f7d9-2287-4189-a5a4-74f6fd8bcb18,,16/08/2023 17:56,17/08/2023 00:40,17-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
96bca6a9-7536-474f-af37-144b7de28ab5,Outcall,Refund Related,Refund Enquiry,,aaf3b261-065f-4484-9d97-d45021643b9c,,17/08/2023 12:23,17/08/2023 12:47,17-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
18743488-52aa-4119-9ef4-c5e5b532e6a9,Email,Refund Related,Refund Enquiry,Good,84ea7d32-4a76-4ba1-a1ac-67463462cc21,,17/08/2023 12:34,17/08/2023 12:38,17-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
b931a5ae-8d9a-4afd-9948-e64cf617a194,Inbound,Feedback,UnProfessional Behaviour,,b883f972-ee81-4a54-a612-6cd799f50e64,,17/08/2023 09:27,17/08/2023 09:28,17-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
46dfd858-5f97-4358-8215-94af324ed24f,Inbound,Feedback,UnProfessional Behaviour,,ba6f98a7-d4bb-4302-88a4-9b1430b94241,,17/08/2023 10:30,17/08/2023 10:30,17-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
9e99d7e0-95ca-43ef-9b29-39063eff3100,Inbound,Returns,Reverse Pickup Enquiry,,e0571428-bc88-4b08-a22f-1d46a17bcfe2,,17/08/2023 17:20,17/08/2023 17:21,17-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
159bbecd-8b52-4122-b235-1105e1f08759,Inbound,Refund Related,Refund Enquiry,,94237968-80b8-4598-9767-4509037d3978,,16/08/2023 17:57,17/08/2023 13:38,17-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
0b60eb7c-83d8-4130-9756-1589bd75aa01,Inbound,Returns,Reverse Pickup Enquiry,Don't cheat people,8591c2cd-e4ca-4911-b6c2-b43f1a17323d,,17/08/2023 11:23,17/08/2023 11:25,17-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f2c9f360-f15d-415e-a910-1d027d8aa508,Inbound,Returns,Exchange / Replacement,,da672e82-26f8-4653-b8be-cfb4bed8b3af,,16/08/2023 15:04,17/08/2023 15:21,17-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
3940d32b-25a3-4e4b-a306-e22a0b459bbb,Inbound,Order Related,Installation/demo,You need  to take charge for the product delivered rather than customer.,a946cb4f-c6de-40a2-9386-f66daeb7fbc8,,17/08/2023 07:08,17/08/2023 07:20,17-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
0fd8685f-74cf-428d-be01-9b7cd40a6371,Inbound,Returns,Reverse Pickup Enquiry,,eedc2512-0c8b-41d3-a873-4624a721e53e,,17/08/2023 15:43,17/08/2023 15:46,17-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
5297ae9b-5279-461d-bdf7-419c12093769,Inbound,Returns,Reverse Pickup Enquiry,,304afe8e-2bb4-4ea3-bce4-bfcad47b7e73,,17/08/2023 20:34,17/08/2023 20:37,17-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
0f79cd7d-160f-4e59-97ac-1f25a7dd6590,Inbound,Order Related,Installation/demo,,ccff2dc8-cca5-44e5-8c53-6e96489669a2,29/07/2023 12:37,17/08/2023 18:07,17/08/2023 18:09,17-Aug-23,BELLARY,Home Appliences,1649,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
13c3f4f3-5789-48ef-bc4b-d35910391c47,Inbound,Order Related,Delayed,Good I thank you very much for this ,9c83eef5-5127-4346-8465-a596cbcc67e5,,17/08/2023 19:41,17/08/2023 19:43,17-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
34e277e7-add9-4459-b689-534aea301abc,Inbound,Payments related,Online Payment Issues,,bbcd5058-c394-45cb-8a66-c08e76b296aa,,17/08/2023 20:02,17/08/2023 21:22,17-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
7b381963-360d-4309-878e-4ae420d1fab5,Inbound,Payments related,Payment related Queries,,bc79e2c4-eb5a-475b-a312-eb5e043e53be,,17/08/2023 12:09,17/08/2023 22:11,17-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
beb7eaf5-9702-4def-b2e8-13a72b8dda58,Inbound,Returns,Reverse Pickup Enquiry,Understood my concern. At least done everything possible from his side to resolve my issue.,ff321c0a-059b-4ea1-8ee3-13f8cd0e3e66,,17/08/2023 16:33,17/08/2023 17:18,17-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
ef34fc62-4562-4454-bd9d-eb033e3b5678,Outcall,Returns,Return request,Thank you ??,cefe5b30-e764-42f8-ae45-163ac9abb19a,,17/08/2023 18:10,17/08/2023 18:15,17-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
8abf96db-0d7c-447b-91b1-b2f4357e1227,Inbound,Returns,Fraudulent User,Good service ,7b5a5601-61cc-4a49-8afa-59cb18b8b066,,17/08/2023 22:33,17/08/2023 22:43,17-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
4768bbee-d7ba-4384-b352-60071dfa0824,Inbound,Order Related,Customer Requested Modifications,,aaf07d07-83e6-445d-8952-0303db137d42,31/07/2023 18:03,17/08/2023 09:47,17/08/2023 19:05,17-Aug-23,JAIPUR,Furniture,2069,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
df136e27-cce9-4007-955a-c0d37b0694c6,Inbound,Feedback,UnProfessional Behaviour,,419dc1e7-e3c6-4ea9-a938-0634ba868463,28/07/2023 17:51,16/08/2023 17:23,17/08/2023 17:02,17-Aug-23,SARANGARH,LifeStyle,370,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
9f5df266-60de-49a0-80f6-51fa26e3533c,Inbound,Returns,Reverse Pickup Enquiry,,eb2b6ab5-dd97-4831-8d79-e47ee9af8cab,,17/08/2023 11:28,17/08/2023 11:31,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
45a65eed-5826-48a9-9473-d10442712a09,Inbound,Returns,Reverse Pickup Enquiry,"It there is no returns just add replacement or exchange policy.I saw first time, there is no replacement and no returns what should I do with damn product.this is totally unfair my side.policies are going too wrong please update that policies.",1712cb66-2281-42e3-97e4-41d3931bb3cb,,17/08/2023 13:06,17/08/2023 13:07,17-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
55ee4d93-e0d2-4581-a8cf-9eb78315649b,Inbound,Returns,Reverse Pickup Enquiry,,4406263f-c32a-4648-830c-856738ee1934,,17/08/2023 18:03,17/08/2023 20:23,17-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
69c4731a-7262-4012-8e37-27d4eac91839,Inbound,Returns,Fraudulent User,,a813eee9-79ea-4b6b-87ee-d3b7619ff81a,,17/08/2023 19:03,17/08/2023 23:20,17-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
71599943-d76d-4892-9251-65001985db7d,Inbound,Cancellation,Not Needed,,97cf19c4-fcc0-46fb-892e-c1aac3e494a4,07/08/2023 09:43,17/08/2023 13:47,17/08/2023 13:55,17-Aug-23,DHARAMASALA,Furniture,1425,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
3c767d0e-33e1-4d36-a2fd-99c734e24bae,Outcall,Order Related,Order status enquiry,,7d4a90bb-1169-4d71-a100-27169dc4cca9,05/07/2023 21:06,17/08/2023 13:32,17/08/2023 14:15,17-Aug-23,KOLKATA,LifeStyle,399,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,2
b1f3f29d-135d-45b8-b5ce-abcd6898fc54,Inbound,Cancellation,Not Needed,Your Shopzilla is the worst services. User should get time slot to recieve delivery. While day gets waste if replacement order is cancelled. ,38481c58-c33a-4e1d-adba-68e09288cb42,14/08/2023 22:18,17/08/2023 15:32,17/08/2023 16:01,17-Aug-23,PALWAL,Mobile,26999,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,2
7adece84-f069-447c-8537-1ae50f5f4f11,Inbound,Order Related,Installation/demo,,6d298669-336f-44b1-95b5-3bba012edea5,,17/08/2023 11:47,17/08/2023 20:16,17-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
db671ff7-6017-4c01-ae83-1bfc99d770fd,Inbound,Order Related,Delayed,,e8beef15-9241-4d12-9b73-834c939e8998,,17/08/2023 10:39,17/08/2023 12:01,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
10c402e3-90b5-482d-98fd-1d7c8bbcaf90,Inbound,Returns,Wrong,Very good ,c68074f2-a448-4d66-b113-806e251fed6d,,17/08/2023 13:53,17/08/2023 14:17,17-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
2c32ada6-8600-4719-801f-9d59cf8d72e4,Inbound,Returns,Exchange / Replacement,,6e590096-0067-4c47-81d0-a823ea910947,,17/08/2023 14:07,17/08/2023 16:12,17-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
68de1493-7dce-4818-8f2e-0977f9e82dcb,Inbound,Returns,Wrong,,a846c4c1-fcce-4cf1-bc7c-0131a1ca24b9,,17/08/2023 20:19,17/08/2023 20:50,17-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
c5b712c5-a4c6-4297-889e-1a2dec21b4d0,Inbound,Order Related,Delayed,,14ebecef-2414-46eb-b276-50c5abf2e02f,07/08/2023 17:52,17/08/2023 07:31,17/08/2023 07:31,17-Aug-23,HYDERABAD,LifeStyle,775,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
7e3e9ba8-bb00-4867-a9ad-6f7744d28893,Email,Order Related,Installation/demo,,c2ec71d2-48b6-4f1c-82c9-da617a099adb,22/06/2023 19:55,14/08/2023 12:00,17/08/2023 16:29,17-Aug-23,HYDERABAD,Home Appliences,4249,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
6af6407f-76b3-4f9b-9a4f-8551edda85d0,Inbound,Returns,Reverse Pickup Enquiry,,fde887ad-c888-4afe-b7d0-abdb98a12a3b,,17/08/2023 08:18,17/08/2023 08:27,17-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
bdb2c3e0-42bd-4698-9cdf-c33d08023102,Inbound,Order Related,Order status enquiry,Well done ,f087a3ed-c2aa-4f94-9eaf-1aa0aee83873,,17/08/2023 17:37,17/08/2023 17:38,17-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
95540bd1-bc19-42c8-a483-05069437ff12,Inbound,Order Related,Delayed,  company ,3918c922-c9ba-4698-b3c8-8e49fdec27ae,,17/08/2023 21:11,17/08/2023 21:19,17-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
22a672a2-1d59-4653-9c97-34f95709d6b5,Inbound,Returns,Reverse Pickup Enquiry,,42c5c67e-5a0a-4ff4-9278-9d0528e45258,,17/08/2023 10:29,17/08/2023 10:30,17-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
a5a18cee-bb1d-4a4c-a325-49dfed3dc046,Inbound,Returns,Missing,Good ,6b491f19-ece4-455c-8641-a49108e21049,,17/08/2023 11:50,17/08/2023 11:51,17-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
b94a6a7f-fd45-4cb7-b766-23e3680995e9,Outcall,Returns,Missing,,85d17a84-8cda-498f-bfb9-ff571c7acf47,,17/08/2023 21:54,17/08/2023 21:57,17-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
2be7da76-ba17-47e4-b354-bac48e66015b,Inbound,Returns,Reverse Pickup Enquiry,,f8b5f196-96a3-47ae-9637-20f17276aecd,,16/08/2023 21:29,17/08/2023 11:51,17-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
a57b2091-2b3f-4e82-ac8a-6ac70b602485,Inbound,Refund Related,Refund Enquiry,,56dc429b-e485-4e1c-afd2-b625bce19610,,17/08/2023 09:35,17/08/2023 09:36,17-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
269f315d-bdef-4e9f-8bdb-7b0968dea44b,Inbound,Product Queries,Product Specific Information,,75348d2d-c1cc-40d2-b9af-8cade5ca5ed3,,17/08/2023 10:34,17/08/2023 10:37,17-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
78453149-f03a-4ca8-be2f-35e023eca367,Inbound,Product Queries,Product Specific Information,Good ??????????,e7c1f94a-d02e-40f2-9bc7-3ef557136864,,17/08/2023 12:26,17/08/2023 12:30,17-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
d7175159-dfb0-45fc-b63a-e7ed92710cfa,Inbound,Returns,Wrong,Plz make responsible to ur sellers. They must take care of packing of right product ,23a18757-dcb5-470a-ad0e-665637d82f80,,17/08/2023 07:59,17/08/2023 08:01,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
f4ec35f8-8196-4cef-89a5-ef9d25aa522b,Inbound,Returns,Reverse Pickup Enquiry,  packaging is horrid. Needs a total revamp. ,2ab518b8-127e-44b6-bbb8-72ee3623a307,,17/08/2023 11:33,17/08/2023 11:34,17-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d58bfb99-1e05-4f30-9370-7c067ee70547,Inbound,Returns,Return request,,fbe24722-2fde-4a23-8d3e-a2d6ca268666,,17/08/2023 15:30,17/08/2023 15:43,17-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
d16645a2-81de-451c-ab26-fb7121bd463e,Inbound,Refund Related,Refund Enquiry,Please hire some educated staff,1b36fc51-d72b-4c17-b726-d5acf5c1f7da,07/08/2023 06:42,17/08/2023 11:20,17/08/2023 11:25,17-Aug-23,MUMBAI,Home,277,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0a9399fd-cc5e-48d3-afda-cee7f88aa254,Email,Returns,Reverse Pickup Enquiry,,c3d2e1bb-e0a1-41b0-bdaf-21eeaa289dce,13/08/2023 00:18,16/08/2023 23:07,17/08/2023 11:53,17-Aug-23,KRISHNAGAR,Books & General merchandise,262,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
3c80a5f6-e049-433b-adda-adc3c44a338a,Inbound,Order Related,Delayed,,ac7cc915-d833-479a-9ad1-bd9311b52f84,,17/08/2023 14:36,17/08/2023 15:05,17-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
215b3d7f-1192-4281-a52d-7e6c50a37bad,Inbound,Order Related,Order status enquiry,,45e496c8-3906-4597-86e9-08575934dffd,,17/08/2023 21:06,17/08/2023 21:07,17-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3d8213dd-b6b3-4a90-b89c-d1c1e2b87f31,Inbound,Refund Related,Refund Enquiry,,911b28b4-0695-4f4e-a73f-8c7567b5e3a9,,17/08/2023 09:00,17/08/2023 10:52,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b118eb76-9ad7-433f-930c-8c42a0f20940,Inbound,Order Related,Delayed,,1a72f345-19ff-414d-b4a5-2d87948d3226,04/08/2023 15:00,17/08/2023 15:24,17/08/2023 15:26,17-Aug-23,PUNE,LifeStyle,2429,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
ef0fbe1d-a9de-4295-ac88-4f2038f0bfa9,Inbound,Order Related,Delayed,,fd976f13-b773-4263-b6be-02ebd791b802,,17/08/2023 08:07,17/08/2023 08:09,17-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2a458765-f405-4d80-9a86-df3d477602b6,Inbound,Refund Related,Refund Related Issues,,61ba4075-e887-42f9-9f44-4a732c2c0eb5,,17/08/2023 02:47,17/08/2023 02:48,17-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
8b8b85a5-1667-4f71-90db-5bd201f0630e,Outcall,Returns,Return request,,e731baf8-5f81-480e-b4bb-27ff71c632ca,,17/08/2023 10:18,17/08/2023 10:24,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
aa0427de-8aa6-4e19-9697-fa1257d156b7,Inbound,Returns,Return request,Good ,82e90190-8374-4e2d-ac1c-8ab66b69a31c,,17/08/2023 13:50,17/08/2023 14:04,17-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
dbe35418-4d3a-4c02-91de-8a31628f6815,Inbound,Order Related,Order status enquiry,,1988340d-353b-4c0e-aa36-c57157088618,09/08/2023 12:45,17/08/2023 17:18,17/08/2023 17:21,17-Aug-23,ROURKELA,Furniture,995,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
4c486e3c-fd23-4f07-b641-8039900eeaa5,Inbound,Order Related,Installation/demo,,e5431c28-2b10-46c1-8f4c-c7dcf706cc7f,,16/08/2023 18:24,17/08/2023 10:12,17-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,1
e45d02f1-9e46-45b6-af6d-7d4344e7792f,Inbound,Returns,Service Centres Related,,8a34af0a-a774-4105-8256-70ce4b30a0c6,,17/08/2023 09:37,17/08/2023 09:56,17-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
df8b401e-b9fc-4331-a3dc-0c880b1f167d,Outcall,Order Related,Order status enquiry,,66c32b29-6094-4be8-b53e-26c7eacded03,,17/08/2023 10:56,17/08/2023 10:58,17-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
23de2e14-942b-488e-a22a-6365712ab5a0,Inbound,Payments related,Online Payment Issues,Good ,239da022-25c8-4166-8d15-2afae0625e99,,17/08/2023 10:34,17/08/2023 10:49,17-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
28f225d5-d813-4457-9b58-0d50f3d906d1,Inbound,Payments related,Online Payment Issues,Very good ,14232abf-445a-41c9-a129-00d9aea7e678,,17/08/2023 17:28,17/08/2023 19:14,17-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
7dfbe645-52e1-4c0c-aaf8-23ca74cc3acf,Inbound,Returns,Reverse Pickup Enquiry,,b0690a5d-d121-4194-a2a4-8b1b01198c18,,17/08/2023 15:48,17/08/2023 18:37,17-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
5d4eed9e-a976-472c-b83f-05528f2940c5,Inbound,Returns,Wrong,Nice ,bb400721-539a-4857-a3a2-6f238518870c,,17/08/2023 14:46,17/08/2023 14:49,17-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
9687b825-539e-47c4-9452-dc1f12b269ea,Inbound,Returns,Reverse Pickup Enquiry,95% problem resolve.. thanks for Shopzilla customer care ,458e560f-32ea-4292-a6b0-443d05a27455,,17/08/2023 16:55,17/08/2023 16:56,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
fa218c21-9c18-4e8c-95bc-ded485e50614,Inbound,Returns,Reverse Pickup Enquiry,,47ffc01f-5e94-43fb-a1da-1af422162898,,17/08/2023 12:14,17/08/2023 12:15,17-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
f52a34c9-3e65-4933-a45f-b1dc5e9d1068,Inbound,Refund Related,Refund Enquiry,,72b2f782-c193-47c1-be85-14ed29fb0b52,,17/08/2023 09:50,17/08/2023 09:50,17-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,4
4628ebac-5a23-4a6f-a097-da9d176047fd,Inbound,Order Related,Delayed,,aa074bd1-58c7-45d3-8156-315ae77a1147,,17/08/2023 06:18,17/08/2023 06:35,17-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
950df0bb-bd5b-435e-a94f-8635b1f634bf,Inbound,Order Related,Seller Cancelled Order,,d8fa3c1a-260b-445e-a464-fc1fd692482e,,17/08/2023 09:46,17/08/2023 10:53,17-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
4528462a-51a5-4c13-b951-bca828fcfd86,Outcall,Returns,Damaged,,be09c539-f356-4ce4-a506-0cfa3d82fcff,,17/08/2023 10:27,17/08/2023 10:33,17-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
9c71b5a3-ebb6-49dd-983e-ddbbabef8921,Inbound,Returns,Reverse Pickup Enquiry,Change the policies from worst to atleast bad level ,661876fb-2f1d-4eaa-9a33-31c255acab94,,17/08/2023 14:41,17/08/2023 15:26,17-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,3
f3d41007-8f88-4ca6-81d0-19e5b9a2661e,Inbound,Returns,Reverse Pickup Enquiry,,060dd4de-8612-43f1-a264-4f4acc441b50,,17/08/2023 17:07,17/08/2023 22:06,17-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
32358d84-5390-4f10-b5b1-fd2593986218,Inbound,Order Related,Order status enquiry,,d9b3fbed-e85b-4f7a-bc58-7d4c07c19bc3,12/08/2023 15:23,17/08/2023 16:30,17/08/2023 16:31,17-Aug-23,YAMUNANAGAR,Mobile,29999,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8c9c9055-b97b-4eaa-abdb-7b6684fce19b,Inbound,Returns,Return request,,3e6da732-9d2b-4676-b0c7-5bd1f4e8303f,,16/08/2023 22:54,17/08/2023 08:25,17-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0efb951d-04d8-4ab9-9622-482265f071a9,Outcall,Returns,Reverse Pickup Enquiry,,58dde071-d9d0-4d21-9005-16f764438fa7,,17/08/2023 12:24,17/08/2023 13:09,17-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
177342e5-4378-4513-b2b6-3b357044abe4,Inbound,Returns,Wrong,5,49e810fa-5c63-4207-87a6-29f840c65b1d,,17/08/2023 12:40,17/08/2023 12:41,17-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
6f582c9e-aff8-47b8-a643-9928e05217fc,Inbound,Returns,Reverse Pickup Enquiry,,a24ea55e-7731-4b7d-a145-639453c25db8,,17/08/2023 21:55,17/08/2023 21:57,17-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
c78c7142-f5c8-471d-a231-8e58e7dee260,Inbound,Returns,Return request,,f72fc03f-cb1c-433f-9d58-af84f7d6beba,02/08/2023 15:25,17/08/2023 23:22,17/08/2023 23:24,17-Aug-23,LUCKNOW,Electronics,1099,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
80480ee1-d173-41a1-91a8-fe847427ee9c,Inbound,Order Related,Invoice request,,4bb7378a-6a68-44aa-9d09-cf1cef4f4b87,,17/08/2023 21:32,17/08/2023 21:36,17-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
3c5f1140-2940-441b-9460-7787f6a36ccb,Inbound,Returns,Missing,,baa38a1c-521e-42c0-9492-bded9485f8c2,,17/08/2023 13:13,17/08/2023 13:23,17-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
4fd4dbeb-bc26-41d0-81e6-c6cdf9b01a36,Inbound,Returns,Reverse Pickup Enquiry,,834dbc8d-ecf4-4eda-8743-e4e816b1a39b,,17/08/2023 21:59,17/08/2023 22:00,17-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
e8c0a760-890b-447c-8fcf-e6c6dbe90114,Inbound,Order Related,Invoice request,,27a98b08-46cc-4d68-a3f7-5d822c6b9321,,17/08/2023 19:20,17/08/2023 20:24,17-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d2b31059-05d9-458f-8d4c-3df80741e910,Outcall,Returns,Exchange / Replacement,,9bedcc28-df11-48c1-9c7c-5c14af7a1b61,,17/08/2023 09:04,17/08/2023 09:04,17-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
c0430beb-5322-4119-8e9f-ff6602a1fb77,Outcall,Returns,Reverse Pickup Enquiry,,23ddc1b4-6cb9-4f9b-97ec-ad17b027b7a9,,17/08/2023 11:30,17/08/2023 11:37,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e827552c-0844-43cd-89b3-339ea94560be,Inbound,Returns,Return request,Ok,f1e85b74-a976-4fa0-8bb6-9b4ad3dc646f,09/08/2023 18:37,17/08/2023 18:21,17/08/2023 18:22,17-Aug-23,PHULPUR,Electronics,899,,Haley Carroll,William Park,John Smith,61-90,Evening,5
b7d60ac2-238b-429f-b49c-9fd30b0f9105,Inbound,Order Related,Order status enquiry,Sir mast se bat   rhe the,25cd3e3e-5343-4418-8f24-fb3a0bdf2015,,17/08/2023 15:55,17/08/2023 16:04,17-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e336d158-fc0b-40e5-ad22-76fcf1b948ea,Inbound,Order Related,Seller Cancelled Order,Done,090d4bcc-160e-4e86-b760-2d2d133f0deb,,17/08/2023 12:29,17/08/2023 12:39,17-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
6306a02c-69d4-4db2-ba1c-30e9e893b595,Inbound,Order Related,Order status enquiry,,a844df72-a229-4133-9b6f-f022768311e9,,17/08/2023 13:16,17/08/2023 13:16,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
1e74a525-25ca-41f0-8c05-fcdc46b07519,Inbound,Returns,Return request,,2a2e5c35-ac0c-4bc2-988a-640039db63c2,,17/08/2023 11:39,17/08/2023 12:35,17-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
ad409295-bd5b-4a13-b46c-5707f01b98fc,Inbound,Returns,Reverse Pickup Enquiry,,f0b84656-738a-4ab5-a738-ebe1e0e3c59d,,17/08/2023 14:28,17/08/2023 14:32,17-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
fa5438c1-4336-42fd-bab6-6b8681280b48,Inbound,Refund Related,Refund Enquiry,,67200ad5-ec11-4a69-904b-521962119f90,,17/08/2023 15:34,17/08/2023 15:39,17-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
4d6bf1ff-24b0-408d-b1dc-364c22b7dcf5,Inbound,Returns,Reverse Pickup Enquiry,,a409ec22-a7fa-4aa7-8a54-cf363a20cca8,,17/08/2023 20:50,17/08/2023 20:59,17-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
41f1f179-5791-4259-8079-def7b1c79091,Outcall,Returns,Fraudulent User,,f0fd68f2-899b-450a-9cb4-510df17f5a3f,,17/08/2023 22:07,17/08/2023 22:13,17-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
9434812c-bfd8-4867-b526-1f0506516f04,Inbound,Returns,Reverse Pickup Enquiry,,e6e7f1fc-dd01-4b7d-a3d7-99319869e8dc,30/07/2023 13:47,17/08/2023 17:44,17/08/2023 17:46,17-Aug-23,SALIPUR,LifeStyle,422,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
743d03c6-b54e-40db-af8a-c67acaee3539,Inbound,Returns,Fraudulent User,,62e2fb09-6d89-4cbc-9562-0765fea14f28,,16/08/2023 13:10,17/08/2023 09:33,17-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
c0fbea8f-c820-44a6-b58f-024e71fc1f43,Inbound,Returns,Return request,"Hi,I really appreciate the agent's response and the resolution given.",2ed6d09b-91e9-44da-8e69-b0b1528018fe,,17/08/2023 13:42,17/08/2023 14:32,17-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
133029f1-2309-4378-8c70-487a755626fa,Inbound,Returns,Reverse Pickup Enquiry,,a0c90433-c8d7-40ab-9474-c5f018ad0620,,17/08/2023 21:05,17/08/2023 23:14,17-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
43e4a476-5a18-4fb2-b6a4-9cdb0f8313ef,Inbound,Product Queries,Product Specific Information,,6488c179-55a0-4b1f-9b96-79d706402da9,,17/08/2023 12:57,17/08/2023 13:00,17-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
6170596d-c2a7-45dc-957e-90fe081ac446,Inbound,Returns,Technician Visit,Disappointed disconnect with tlaking,26400477-988a-44e2-823a-5111bc712af4,31/07/2023 19:45,17/08/2023 20:00,17/08/2023 20:01,17-Aug-23,CHENNAI,Furniture,7403,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,1
8f272e4b-f6ea-4c89-be57-1ff13c69d5e9,Outcall,Refund Related,Refund Enquiry,,93dbf315-19da-40e7-a5e4-0f9ecd1460eb,,17/08/2023 14:41,17/08/2023 14:44,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
51f94a4c-22f8-4ddb-9fe2-3e8a11f1c0d8,Inbound,Returns,Reverse Pickup Enquiry,,f55d8459-5e5b-4583-ab6b-31b3b31f1eb9,,16/08/2023 16:11,17/08/2023 08:02,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
a56e5432-004f-4f92-99be-609dc65c821b,Outcall,Order Related,Delayed,,1d70ab7b-3b2f-4416-9f35-d640f0ad68c4,07/08/2023 12:42,17/08/2023 17:05,17/08/2023 17:07,17-Aug-23,MEERUT,Books & General merchandise,172,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
9540fe05-7474-47b5-aa14-af52516e97b1,Inbound,Returns,Wrong,,8f25d86d-0597-4d41-aea6-6521a9f81a38,06/08/2023 10:03,17/08/2023 21:35,17/08/2023 21:37,17-Aug-23,KANNAUJ,Books & General merchandise,949,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e5ffd02a-738b-419d-8051-68e2240b2a60,Inbound,Returns,Reverse Pickup Enquiry,Happy ,8f59b3d6-1a20-4a4d-9ec9-b11703f9b5b1,,17/08/2023 11:30,17/08/2023 11:39,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
2bedb235-e36c-41b0-89bb-7fde3ec7b8c7,Inbound,Returns,Reverse Pickup Enquiry,,3406764a-9f28-44b6-855b-66a71728ad38,,17/08/2023 09:20,17/08/2023 09:37,17-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0c6b9bef-41e9-41e3-b704-129ba6368c9e,Inbound,Order Related,Seller Cancelled Order,Very bad experience,79ac1f81-20c6-4d92-b71b-b1cc1d6dc475,,17/08/2023 08:55,17/08/2023 09:01,17-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
ebfb2b9e-86e8-4814-853c-8d06e3c656cd,Inbound,Order Related,Delayed,,aaa6880e-2d1c-44eb-accc-1715076ca072,,17/08/2023 12:36,17/08/2023 12:38,17-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
e0a90115-734d-4170-ab17-7409ed5c16cb,Outcall,Payments related,Online Payment Issues,,801d4e17-b8f9-4174-a2c0-14ebe28f3f8a,,17/08/2023 12:31,17/08/2023 12:46,17-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
e022d001-2fcf-40a7-a4c9-895fcc5d77b8,Inbound,Order Related,Order status enquiry,  u,0d92caa1-bd57-482c-a836-ec806bc9eda9,01/08/2023 21:20,17/08/2023 10:56,17/08/2023 11:19,17-Aug-23,AMRAOTI,Mobile,7759,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
fbc12b49-bbc8-4bbc-b24b-447afe2e958a,Inbound,Order Related,Invoice request,,26b2fcdf-9a72-40cd-8414-43dd00dbb784,,17/08/2023 13:17,17/08/2023 13:19,17-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
954ee414-4bcc-4eb0-9c42-03816f390d4d,Email,Refund Related,Refund Enquiry,,71189d1e-ff4a-49f7-94f2-b0684a63dc57,,17/08/2023 17:24,17/08/2023 17:26,17-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
d6a033c3-71f8-4ab1-9a0d-63a473e0bda9,Outcall,Payments related,Online Payment Issues,My issue was not resolved with the solution given by customer executive instead increased by following their instructions.,32001aa9-5e11-4860-a013-e3eb6ecd3a90,,17/08/2023 21:48,17/08/2023 21:56,17-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
5e5d3387-f84b-4e85-85dc-9d9182105cc5,Inbound,Refund Related,Refund Related Issues,Ok,d51d674c-72f8-4c0b-99b1-75aba80f112c,07/08/2023 18:50,17/08/2023 00:57,17/08/2023 00:59,17-Aug-23,BHARATPUR,Mobile,8499,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
978934e9-34c9-46d1-9ed9-344d8cef7527,Inbound,Returns,Reverse Pickup Enquiry,,1bde0dff-f323-4da6-acd3-060d844a143c,,17/08/2023 15:34,17/08/2023 15:39,17-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
de31e00f-4dc2-478c-a30f-5edd7f3df4fa,Inbound,Returns,Fraudulent User,,817f6b88-e17d-4ff0-8957-378a48bec99a,,17/08/2023 10:06,17/08/2023 10:09,17-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
03b6a9a5-99de-40ac-8b58-1b188190d362,Inbound,Returns,Return request,,2ed10c0e-2d15-4467-b6a1-671766ef6db6,,17/08/2023 11:25,17/08/2023 11:27,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
c3e31b9b-7a6a-4dbe-921e-4158724ee5ae,Inbound,Returns,Fraudulent User,,be379e55-8fbb-4755-9618-16036a06f6aa,,17/08/2023 09:26,17/08/2023 09:36,17-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,4
d1ab3d85-5af1-43f9-a01f-ca1b8e05d655,Inbound,Returns,Reverse Pickup Enquiry,,702334ab-496f-4ccd-90f0-25a0848fc386,,17/08/2023 20:42,17/08/2023 21:13,17-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,4
83371b56-01ad-481a-bb34-8503ab41611c,Outcall,Returns,Wrong,,9292a54c-a8ed-4b4d-a8e0-0883c7247941,,17/08/2023 08:39,17/08/2023 08:40,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
a0abcae0-6315-4909-b830-d249233ff954,Inbound,Order Related,Order status enquiry,,728901a5-9a8e-42d2-8ba4-ba165b4b3454,,17/08/2023 14:33,17/08/2023 14:34,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1938807e-32d9-4ea4-94e4-099f0bf253b9,Outcall,Returns,Reverse Pickup Enquiry,They are taught good but they given long time for solve my issue,c1df16f2-d7eb-4895-80cf-700848ce8a34,30/07/2023 09:44,17/08/2023 10:48,17/08/2023 16:05,17-Aug-23,SARAN,Books & General merchandise,390,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
cba886da-6275-41cd-a010-9f3527a0b40d,Inbound,Returns,Reverse Pickup Enquiry,,2687ecd0-1631-4f5a-9f0d-3bd49dc28e1d,,17/08/2023 08:30,17/08/2023 08:31,17-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
5a3990e0-4f36-427f-b860-1a4f0b60b933,Inbound,Order Related,Order status enquiry,,ce43ecba-f80c-415d-a98b-39c799bd6499,,17/08/2023 13:03,17/08/2023 20:36,17-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
c5c1b4c3-cff6-4c82-b2e5-7994aa4e1217,Inbound,Returns,Missing,Mukher product ke bareme bat   ke batu Acha lag   costember se bat   ke Jo bat 1.1 wad se Hota gaya   vi batu   se soping kana chaiy. ?? I am happy             Thanks all sir                          Jjjj                      I am kiran and   happy ?? ,f53c5b64-14b2-4c80-95ad-86732eea8929,,17/08/2023 12:30,17/08/2023 12:35,17-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
558fe7a9-fa8e-42d5-898b-3a88fa7aaf71,Inbound,Returns,Reverse Pickup Enquiry,,8887c958-1178-48e7-a369-3d599132ad3a,,17/08/2023 12:19,17/08/2023 12:21,17-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
e05c5d0f-7e2a-4de7-9fa1-1146ba8baa4f,Inbound,Order Related,Delayed,,ba205024-26bd-4f5c-be66-60c4170b8d6a,,17/08/2023 21:41,17/08/2023 21:43,17-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
366f55c4-32a1-4c21-8237-7165eb4d4927,Inbound,Returns,Return request,,d283dec4-4787-41ac-a768-f4a14db8cadb,10/08/2023 20:41,17/08/2023 08:33,17/08/2023 20:35,17-Aug-23,FARIDABAD,Electronics,1399,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
b4747d64-4e98-4ace-afbb-070aeac24472,Inbound,Returns,Missing,Bot acha rha ,a39697d1-c2d6-4f9a-868a-58e5c837b6c8,,17/08/2023 12:24,17/08/2023 12:26,17-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
85a49e88-f149-4a87-8fbf-54ae588904ac,Inbound,Returns,Reverse Pickup Enquiry,,eca165ce-ac11-4f78-a8fc-a538fe20d83c,,16/08/2023 09:32,17/08/2023 17:43,17-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
39799e27-7dc3-4c9c-a05e-4226325bc2e9,Inbound,Returns,Exchange / Replacement,,b580bafc-9140-4cef-9dad-06ae2ca71387,,17/08/2023 16:06,17/08/2023 16:08,17-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
8220ae81-c59f-442e-9510-41c786232281,Inbound,Returns,Reverse Pickup Enquiry,,721fb5ae-1cf1-49a7-8620-788af056df5f,,17/08/2023 10:29,17/08/2023 10:30,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
7fd82482-bb6c-487b-bbf0-6de4b9dca644,Inbound,Returns,Reverse Pickup Enquiry,,0ece801e-1728-4e29-aeac-cd7798aa404b,,17/08/2023 17:20,17/08/2023 17:22,17-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,4
9c67dd92-430b-4843-98f8-fa12250d166b,Outcall,Feedback,UnProfessional Behaviour,,640af4f0-2f0d-47f7-a2d6-2ca301184bf3,,17/08/2023 22:15,17/08/2023 22:18,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
81d0d44a-3a03-4b2f-8e01-a879f926f9b8,Inbound,Feedback,UnProfessional Behaviour,,cb25bcce-39f2-425a-a914-3d7f59b95b2d,,17/08/2023 22:35,17/08/2023 23:34,17-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
15077e1c-2e87-405f-acd5-b2d760b41418,Inbound,Order Related,Seller Cancelled Order,Shopzilla NEED TO MORE CONTROLLE ON SELLERS THEY HAVE TO MAKE POLICY MORE FLEXIBLE REGARDING CANCELLATION OF ORDER FROM SELLER SIDE,16378b28-d6c1-4809-8319-aabce1f116cd,,17/08/2023 08:25,17/08/2023 08:37,17-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
7955f632-95cc-4ad2-bf6e-b1d5919ac941,Inbound,Order Related,Delayed,,402b696f-939d-460f-b03b-34b8e995407e,,17/08/2023 11:47,17/08/2023 11:52,17-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e28d5425-9323-43a9-8393-58fda5d65f41,Inbound,Order Related,Priority delivery,Good ,caddc625-b2f4-4cb1-aae0-8ea5cb3a1af4,,17/08/2023 13:33,17/08/2023 13:41,17-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
18aebfdf-f867-41b2-b111-1f28056f8c5f,Inbound,Order Related,Delayed,,cc67108b-efa0-45de-99de-f34492dd0652,,17/08/2023 18:13,17/08/2023 22:54,17-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
4c059672-944e-45df-b459-a0f37ac09ca7,Outcall,Returns,Reverse Pickup Enquiry,,af5f3381-a47a-4ed4-88ea-2a4bc0d3b69f,,17/08/2023 11:37,17/08/2023 11:39,17-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
b7e530a9-ae75-46b1-a272-8208d38abde1,Inbound,Order Related,Order status enquiry,,c4845e3e-8c81-4366-b9ce-1543218f328b,,17/08/2023 13:30,17/08/2023 14:37,17-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
d572a8b6-b225-4c3f-9c85-d0ac65e71c8c,Inbound,Payments related,Online Payment Issues,,d788eace-c2bc-4291-9c90-bcd6fc586b62,,17/08/2023 18:06,17/08/2023 18:10,17-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
6ac9c39f-bb9e-4685-a98b-085b3b61339f,Inbound,Order Related,Delayed,,39978188-60c4-453f-a576-fb4081d9a3ae,09/08/2023 00:40,17/08/2023 09:46,17/08/2023 10:33,17-Aug-23,RAJKOT,Books & General merchandise,149,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
7e1db42f-fd6f-4c3e-a031-b901ffac0b78,Inbound,Returns,Reverse Pickup Enquiry,,5edce766-4a73-41d8-81f5-f1fd4b757789,,17/08/2023 09:51,17/08/2023 10:05,17-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
61fe0fd4-566d-4f3b-8433-f6112dfef38e,Inbound,Feedback,UnProfessional Behaviour,,3448d19d-4e6f-4744-b67d-840eb7df0665,,17/08/2023 16:51,17/08/2023 16:53,17-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
6a1dbb30-b40e-43e0-b969-9b4230a9a605,Inbound,Order Related,Delayed,,ebeb5061-14fc-454c-a14d-18f9ea9f6572,,17/08/2023 11:49,17/08/2023 11:52,17-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
0649b375-237a-4f3e-9ecc-4854e03c9e20,Inbound,Returns,Return request,,293425ff-572b-4991-a8b0-91a72673b37e,,17/08/2023 16:53,17/08/2023 16:59,17-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
6aed2f1b-05a1-433e-b549-ce68a2138d2f,Inbound,Order Related,Delayed,,ca1b403b-006c-4f1c-9a4e-81f59038c0a4,,16/08/2023 14:52,17/08/2023 15:42,17-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,4
eebabb17-eca3-4c1d-a1ac-65fa5f29198d,Inbound,Returns,Wrong,,61332835-6a84-4acb-b34b-b641bdce26b1,,17/08/2023 12:05,17/08/2023 17:07,17-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
048cf374-f483-461d-b7bf-3ca6fd72c5f7,Inbound,Returns,Fraudulent User,Satisfied,4ad011e6-2778-48c6-a292-47b139853267,,17/08/2023 23:11,17/08/2023 23:11,17-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
056b922b-6fcc-4fdc-a0c0-a4622c300ef9,Inbound,Returns,Reverse Pickup Enquiry,Customer care executive was good but wm was not good,6ec61b84-e6f9-4bf6-a0da-2dabaaf9ffa2,,16/08/2023 18:09,17/08/2023 10:43,17-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,4
af666c0a-6526-4b5f-a8de-6447cf49d701,Inbound,Returns,Reverse Pickup Enquiry,Excellent ??,b9f655a4-ceac-4408-9762-907fa8394304,,17/08/2023 13:54,17/08/2023 14:01,17-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
8bea44b9-e9ce-4b00-8c32-a201277ee96f,Inbound,Order Related,Delayed,,d6bec3ce-4e3e-4813-b134-3b44bc687f48,,17/08/2023 12:07,17/08/2023 13:45,17-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
efea7b0d-0a69-43f7-8727-ae84515dbddc,Inbound,Returns,Reverse Pickup Enquiry,Thanks for u,9254757c-0d59-468f-aaee-c0f8b106d884,,17/08/2023 15:16,17/08/2023 15:22,17-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
3b1ec9a3-1ab7-4718-aa6e-37cf3b781a95,Inbound,Returns,Return request,,2971c0d8-354b-4866-baca-2117ec64e9bb,,17/08/2023 08:10,17/08/2023 08:15,17-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
67f51152-22b9-40f1-a9dd-82214ea89eae,Inbound,Returns,Reverse Pickup Enquiry,,b17db45c-5251-467a-93d6-db5f30acf55f,,17/08/2023 09:59,17/08/2023 10:02,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
b7f41ef5-094f-4361-8869-ffa75e166467,Inbound,Order Related,Delayed,,768942d0-fbbe-4a26-a671-2d1567c331fc,,17/08/2023 11:10,17/08/2023 11:49,17-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ee44157d-b0af-48ea-ad53-947eeb8ea2e2,Outcall,Returns,Reverse Pickup Enquiry,,1e6450e2-913c-4da8-9f5e-80d82a394abf,,17/08/2023 14:23,17/08/2023 14:27,17-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,1
3e633333-763b-4ecd-aa64-bab88ea4821d,Inbound,Returns,Return request,,b0bae636-d5e0-435f-a3b1-d24a9639a5c7,,17/08/2023 20:12,17/08/2023 20:39,17-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
47f60088-7fda-4fa8-bd29-07d55cd4a352,Inbound,Returns,Return request,"Advisor handled the case calmly, resolved soon. I'm happy with Shopzilla as always. ",02c0ae28-e27d-47ef-90fb-94f51250dcc7,,18/08/2023 00:03,18/08/2023 00:08,18-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9357e42c-8a75-406b-91b3-3d835bbb6ddf,Inbound,Order Related,Delayed,,68247a55-d80e-43b0-9abb-a01f8f18b6e8,11/08/2023 07:56,17/08/2023 08:51,17/08/2023 08:51,17-Aug-23,VARANASI,Electronics,2499,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
a4cfdca2-ab67-43d0-8eef-b2bf00718e2e,Outcall,Returns,Reverse Pickup Enquiry,,7e00d467-2245-4be8-8886-7cf602de327a,,17/08/2023 10:03,17/08/2023 10:17,17-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
e4860cce-abc9-4aa7-90e9-1c32600aadd5,Inbound,Shopzilla Related,General Enquiry,,eaa84681-59d6-44aa-b1b5-07c096f1574a,,17/08/2023 10:38,17/08/2023 10:44,17-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
5f0eedca-f2de-4262-bae2-74ac85cd440a,Inbound,Returns,Technician Visit,,7709b850-ffd6-439b-8389-0bf7cb90aae3,,17/08/2023 11:17,17/08/2023 11:22,17-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
650af66e-a3a2-4ebc-8a56-6d230bfa0e4b,Inbound,Product Queries,Product Specific Information,,3c58d3c4-2e67-4978-b3c6-96975111856d,,17/08/2023 13:52,17/08/2023 14:17,17-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,3
32318916-5b7f-4274-9462-57ad1d9d5b9c,Inbound,Returns,Return request,Battery not in a box ,93e0da1c-7150-4456-aa10-80f69c6fb95c,,17/08/2023 19:45,17/08/2023 19:48,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
df14d77e-f811-43db-bc0c-789f8a8035fd,Inbound,Order Related,Installation/demo,,b0fc32c7-0a32-4707-befc-136125974618,,17/08/2023 15:55,17/08/2023 17:36,17-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
6f37b12a-e92f-4063-8b19-2ee546e67db6,Inbound,Order Related,Delayed,Shopzilla shopping is always best..,7247681c-c822-45c0-a896-53db63487102,05/08/2023 20:06,17/08/2023 16:12,17/08/2023 16:15,17-Aug-23,SINGTAM,LifeStyle,387,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
8af49ff4-9647-4c17-920b-4f07de1a20bb,Inbound,Product Queries,Product Specific Information,,0ee8f3d3-ae51-4e2f-9d87-464ac6168a1f,,16/08/2023 11:19,18/08/2023 00:19,18-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
72ff4cb7-9c2e-49cf-a3d0-3d256963f00b,Inbound,Payments related,Wallet related,,2fa415de-3494-4c99-83a2-dc1be6c59695,,17/08/2023 12:21,17/08/2023 12:23,17-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
1975b4dc-d2e8-4a3c-aa27-15dbb4d8f593,Inbound,Returns,Reverse Pickup Enquiry,,065e5b6b-cdf0-4653-b7e6-02caf76b9619,05/08/2023 00:14,17/08/2023 12:24,17/08/2023 12:27,17-Aug-23,Tiruppattur,LifeStyle,241,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
cdc7093f-766e-4a3c-a58b-4f56472d8db7,Inbound,Returns,Fraudulent User,,2c68b81e-2a29-44a8-aa8a-00a64fb563bd,,16/08/2023 21:29,17/08/2023 07:21,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
a2a18812-0bf2-4f68-b67d-47ace4f8a412,Outcall,Returns,Reverse Pickup Enquiry,,ab9b15cf-7dfb-412e-9062-532ebb17fd0f,,17/08/2023 07:52,17/08/2023 07:54,17-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
407dba0f-074c-4fa1-98d6-6f35e80b39c9,Inbound,Returns,Missing,Good ,e26410f1-8e83-45b1-a910-ddb282cce7bf,,17/08/2023 11:22,17/08/2023 11:26,17-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
777d8cc8-fb70-4da5-864f-61023e4150e6,Inbound,Returns,Reverse Pickup Enquiry,,8d1ea403-62ac-4b27-9be9-3113206c7ef5,,17/08/2023 11:32,17/08/2023 16:20,17-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
95043786-6d47-43c6-8590-d0ffa2bc2c78,Inbound,Returns,Fraudulent User,I'm happy,58f4609c-cf7a-46f4-8a87-365234bde347,,17/08/2023 15:47,17/08/2023 17:35,17-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
0b286b5b-0312-488e-a4b8-a91dbe29182e,Inbound,Returns,Reverse Pickup Enquiry,,89e87f73-805d-4149-9e36-3118bcf3735e,,17/08/2023 22:49,17/08/2023 22:59,17-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
d02dd2e1-22db-4cbe-8984-4cfdc922d548,Inbound,Returns,Return request,Good,a468db5a-faca-4c64-88b4-5bbdb0996b05,,17/08/2023 11:00,17/08/2023 11:02,17-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
2333f1e5-16f2-42b1-a937-4bc5c91ac5a2,Inbound,Returns,Reverse Pickup Enquiry,,413fa115-4919-42dc-8a09-39658ec78d11,,17/08/2023 11:29,17/08/2023 11:33,17-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
c802f72c-6697-44a9-a521-13949308e0d6,Inbound,Returns,Wrong,No,2e7a2e06-fd1f-4100-9a70-1a8248dc8b4f,11/08/2023 15:55,17/08/2023 17:56,17/08/2023 18:25,17-Aug-23,PATRATU,Electronics,1499,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
62da26f9-52a0-450c-ad25-c956ed6dc2c6,Email,Returns,Reverse Pickup Enquiry,,ad917d52-27ec-4043-ae2e-30f0408c3a36,,17/08/2023 08:21,17/08/2023 08:21,17-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5c42e946-163e-4df5-ad67-fd4183282c12,Inbound,Order Related,Delayed,The best way is to confirm costomer account quarry on what's app and local help phone number and concerned person name Ad simple.,f974b8db-e313-415b-88d3-aa84faf532c7,,16/08/2023 19:38,17/08/2023 09:06,17-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
5d58d111-50e4-41c3-9f61-02d915b9635b,Inbound,Feedback,UnProfessional Behaviour,,dc57e94a-777c-4a4a-9dbc-553642ca883f,,17/08/2023 16:07,17/08/2023 16:24,17-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
f506c5f1-98d7-47f4-9d75-00836888c958,Inbound,Shopzilla Related,General Enquiry,Why you charged extra amount as product purchased with no cost emi option. This is very bad experience to me. I am unhappy with your hidden charges. I am dealing with Shopzilla not any other agencies. Then why you diverted issue to IDFC bank. IDFC already told that the offers shown at the time of purchase are by Shopzilla and whole responsibility is of Shopzilla. Then why you diverted it.Please resolve my issue,6388ea28-2fce-430e-b6d0-f7f2da44162e,,17/08/2023 17:25,17/08/2023 20:49,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,2
006b45a7-a417-4c4d-933b-67451cf3cbfa,Outcall,Returns,Return request,,82485ec2-d228-48f3-877a-389bcc4d68a0,,17/08/2023 20:45,17/08/2023 22:19,17-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
b6912b20-336a-4b4a-ba77-ccbc03081c0e,Inbound,Order Related,Priority delivery,????? ??? ,7f003945-be8a-46bf-aa78-37c26a766806,,17/08/2023 20:37,17/08/2023 21:01,17-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
d0146aab-72f2-4dc1-b37d-3506b0c80d15,Inbound,Returns,Missing,,32a802a1-6e87-48c7-bbe5-092a81f41bd8,,17/08/2023 10:32,17/08/2023 10:38,17-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
0a25b26c-3732-46ae-b3d4-546cf4765f72,Inbound,Returns,Reverse Pickup Enquiry,,ba71bc7f-0dba-42d3-82df-f169d2d81be4,,17/08/2023 16:59,17/08/2023 17:03,17-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,3
fa7eb3bf-a4dc-4ba3-95a0-513b220a85cd,Inbound,Order Related,Seller Cancelled Order,,520d51c7-0dfd-4bfc-b5a0-dd845285678f,,17/08/2023 19:24,17/08/2023 19:26,17-Aug-23,,,,,Lauren Dominguez,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
66a4a51b-bba1-4b06-ac9d-47145333805a,Outcall,Returns,Missing,The consultant have talk to me very nicly,8a16cbf9-c3b8-4bb7-99c5-7f4ab0961350,,17/08/2023 20:04,17/08/2023 20:09,17-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
57ef8b0b-4d69-4179-9c20-be1b5c0f424e,Inbound,Returns,Fraudulent User,,5d72d6f2-ddb9-4337-8f4e-5e89804f76d2,09/08/2023 10:30,17/08/2023 15:25,17/08/2023 15:29,17-Aug-23,INDORE,Electronics,1999,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
3f40cb2a-538a-479a-ae9f-559a3c09b337,Outcall,Returns,Reverse Pickup Enquiry,V da ss,152032d3-0cfd-43de-94cf-3643cb91fb9b,22/07/2023 00:24,14/08/2023 17:00,17/08/2023 14:33,17-Aug-23,JUNAGADH,Electronics,1104,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
3aecaaae-ad09-4314-90e0-20a125c0f248,Inbound,Order Related,Delayed,,4b7aa9fc-3282-48b7-8666-2692092628e7,08/08/2023 00:51,17/08/2023 09:16,17/08/2023 17:05,17-Aug-23,MUMBAI,LifeStyle,504,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,4
ea62d168-37c4-4853-a951-b437910fbbea,Inbound,Order Related,Order status enquiry,,15d71837-4187-46ea-ade8-6de05b41166b,,17/08/2023 19:43,17/08/2023 19:49,17-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
33becb97-329b-462a-9ced-e2df075ca4c5,Inbound,Returns,Reverse Pickup Enquiry,I am dissatisfied ,eed99c76-2e86-485f-a802-0137fbf03021,,17/08/2023 16:15,17/08/2023 16:42,17-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
7803bdf6-c582-43c2-a9b4-fdb5116424a8,Inbound,Returns,Reverse Pickup Enquiry,,16d31b7e-0b36-45ee-ad4b-0478c31631ea,,17/08/2023 19:21,17/08/2023 19:23,17-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
412fbf26-31b8-45d3-addf-bf4b5ec7dd1c,Inbound,Order Related,Order status enquiry,,07ddaf8b-c8c4-4433-bffa-38b7e374ff12,,17/08/2023 23:39,17/08/2023 23:39,17-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
842766c2-cbb3-4a9b-95d4-06767686f687,Inbound,Order Related,Installation/demo,,0c92f989-b76c-451b-be79-dc4f0fa93272,,17/08/2023 20:26,17/08/2023 20:28,17-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
f917e685-d7cb-48e5-8b6b-e39e259f0fd5,Inbound,Order Related,Installation/demo,,07fa54f6-e43a-4612-8bfd-e5980f09a59a,,17/08/2023 20:23,17/08/2023 20:28,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a5d79055-e1ed-42fa-afcd-270b1f46b81d,Inbound,Order Related,Order status enquiry,,f84382b6-db3b-45fe-804f-cb21ba16519a,,17/08/2023 22:57,17/08/2023 23:01,17-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
c6a994bb-a1ac-41c4-86ab-3fc748cee6cf,Inbound,Returns,Wrong,,0a922af8-01d4-4ff2-9fef-f025effd99b5,,17/08/2023 17:10,17/08/2023 17:12,17-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
7ab2d135-11ea-4770-916c-603ee8ee66dc,Email,Returns,Reverse Pickup Enquiry,Good ????????,9b453ab3-de90-4228-95e8-11f1e6244351,,17/08/2023 12:33,17/08/2023 12:35,17-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
68e42f7e-b099-4365-8985-11d378205eb4,Inbound,Order Related,Invoice request,,f04e9e6d-5863-41a7-a0ae-55b2b5562173,,17/08/2023 11:35,17/08/2023 11:37,17-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ad260810-2691-4a37-897d-07ca9f4ca9a1,Inbound,Returns,Damaged,,210de64b-e928-4db6-b2a6-84156b88e41b,,17/08/2023 19:09,17/08/2023 19:10,17-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
bcb80425-031a-4c8a-b3a2-df15a808e7f0,Inbound,Returns,Return request,,38a11f17-4013-4bde-903a-03c56ca5cf04,06/08/2023 13:25,17/08/2023 20:00,17/08/2023 20:01,17-Aug-23,BHOPAL,Electronics,1599,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,4
c20fe9e3-27ad-49b9-9a22-3920a153e696,Inbound,Order Related,Installation/demo,,3511399a-83e2-444d-80f7-a85571cff7fa,,17/08/2023 11:25,17/08/2023 11:30,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fc195cfc-6fb1-4b6f-a0cb-413da4f71f6e,Inbound,Returns,Reverse Pickup Enquiry,,358fe114-33b1-456f-933c-7dbcabcd9050,,17/08/2023 13:24,17/08/2023 13:32,17-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
542a692e-339a-49c0-8528-4bfbb4c5af10,Inbound,Returns,Reverse Pickup Enquiry,,3df959ff-39bd-44a3-9a76-9629ff0e514a,,17/08/2023 17:31,17/08/2023 17:33,17-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
2d9c2314-41de-483c-8eb5-6bfe81cdef4a,Inbound,Returns,Fraudulent User,,2cfbe41f-ffcc-4fcf-8520-94bb61dee14e,07/08/2023 08:29,17/08/2023 08:34,17/08/2023 08:36,17-Aug-23,JHAJJAR,Electronics,1499,,Timothy Grant,William Park,John Smith,31-60,Morning,5
0e36db73-7a2f-4aee-8d44-139ae22ea307,Inbound,Returns,Return request,,2ff2452f-b3a8-4f30-af50-f25718778aff,,17/08/2023 15:23,17/08/2023 15:25,17-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
e14b9469-e848-4456-b35b-a5bbafeb9d79,Inbound,Returns,Fraudulent User,,dd61fe67-7447-4435-b4b4-609861b96935,,17/08/2023 19:53,17/08/2023 19:54,17-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
89087e27-e6bd-49e1-a2a1-c9206f372522,Inbound,Order Related,Delayed,Customer support executives are dealing with issues which they don't have information on the issue.It needs to be seriously look into it ,dad4b7eb-7ac4-48af-a0d0-2377adae68af,07/08/2023 22:08,15/08/2023 19:31,17/08/2023 19:33,17-Aug-23,HYDERABAD,Electronics,53990,,John Green,Jackson Park,William Kim,On Job Training,Evening,1
58232578-d9a0-4da8-ab44-48d694d6d231,Inbound,Product Queries,Product Specific Information,,0984c249-f7de-48a8-af6a-0f05f6d4ce87,,17/08/2023 10:23,17/08/2023 10:47,17-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2342de02-c8a5-4851-bdce-c5ae706d8f05,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,05e8815d-4383-4a2c-8783-558916e52bce,,17/08/2023 10:39,17/08/2023 10:45,17-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
a60839bd-a63b-4075-a548-d93d187917a0,Inbound,Returns,Reverse Pickup Enquiry,Good help,38c9d7fe-a7de-4579-95b7-fbc87899e2ee,,17/08/2023 13:53,17/08/2023 13:53,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
7730da3f-14a1-48b9-b0d9-dfa605fe2612,Outcall,Returns,Return request,Thanx customer support ,563a4a05-fb74-468f-a3eb-ebf8aa5eccdc,,17/08/2023 12:00,17/08/2023 12:02,17-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d7f462b9-b701-4f02-805f-e76efa9a19c6,Inbound,Returns,Return request,"Please, check all electric gadgets before send product thanks otherwise every serives are excellent. ",19067526-8292-4679-a636-a65b13ded9f8,,17/08/2023 12:34,17/08/2023 12:45,17-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
d851d9bc-fdcf-4172-b3d3-c9c030c284a1,Outcall,Returns,Reverse Pickup Enquiry,Good,418c454f-d17e-4468-87dd-e54efdc9bd95,,17/08/2023 16:02,17/08/2023 16:37,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
7c51c43d-961c-4fa2-af3d-c2665ea727a7,Inbound,Refund Related,Refund Enquiry,Nice ,24857d31-7769-496f-ad02-30df33eb17ed,,17/08/2023 18:14,17/08/2023 18:17,17-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
47877196-cc0a-43f9-bd31-530a94925c96,Inbound,Order Related,Order status enquiry,,4e7cc83d-a0c5-46f9-aefc-e3c72724ea74,,17/08/2023 10:25,17/08/2023 10:27,17-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
cdef8da4-243a-4f21-ba54-07f14b628822,Inbound,Returns,Reverse Pickup Enquiry,,16d2160a-cf87-4ecb-b522-96773fa047d8,,16/08/2023 22:59,17/08/2023 11:22,17-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,2
6d7ead52-58d2-46da-9702-378c1402b3ba,Outcall,Returns,Reverse Pickup Enquiry,customer care number shown in help desk to direct intaract with executives,f96e401b-a20e-4ee7-af90-66111737106a,,17/08/2023 15:33,17/08/2023 15:37,17-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
1fafc291-9229-4004-ab21-6a26817586bc,Inbound,Order Related,Seller Cancelled Order,We are always feel   of Shopzilla  digital door step services.Thanks.,fe746c3f-8f9f-4df3-9e57-4038be058c32,,17/08/2023 17:39,17/08/2023 17:43,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0b576688-acfc-4acc-bd43-495ac5e18241,Inbound,Refund Related,Refund Related Issues,Customer care manage super You talking as very nice and properly it's voice also very nice and he is very good to talk with everyone Shopzilla thank you for help me in best I am very happy from that man who help me this customer care man from me for customer care 5 out of 5 star thanks,185b7fca-cdc1-44d6-8c6a-0c03de222ab9,,17/08/2023 21:51,17/08/2023 22:02,17-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
b68cd336-e9c7-414c-af42-a302e34124e6,Inbound,Returns,Reverse Pickup Enquiry,Very good ,03bde530-54d8-4513-81b9-96d770e43480,,17/08/2023 16:56,17/08/2023 16:57,17-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
7f961763-96e9-4b46-8270-9f1e7c47b327,Inbound,Returns,Reverse Pickup Enquiry,,d1d9a75d-731e-40bc-97d3-5ba11e5398f5,,17/08/2023 17:23,17/08/2023 17:34,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
c5fb4cb6-ee7b-4826-8f25-70f95e6dfe34,Inbound,Product Queries,Product Specific Information,,766521ac-4069-42f9-9aab-934ea9c5889f,,14/08/2023 17:14,17/08/2023 08:38,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
b8bc5ea1-2e9f-48f0-8abf-01b1cebf1c27,Outcall,Returns,Fraudulent User,,8312a1bd-c755-41d7-88d8-59a6513ed15b,,16/08/2023 15:15,17/08/2023 06:58,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
9cc671ab-0ec4-464f-a236-34c1c04d0eaf,Inbound,Order Related,Invoice request,,951ec21d-2bdc-4354-9d0a-18535c5b8772,,17/08/2023 09:16,17/08/2023 09:21,17-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
3b7c4446-e51c-4c70-8b15-a7aba31a77d8,Inbound,Returns,Reverse Pickup Enquiry,,753c68c8-1847-4af1-86e0-211773858333,,17/08/2023 14:36,17/08/2023 14:38,17-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
9f8659bd-2757-46fc-8774-bad5339fa92f,Inbound,Order Related,Customer Requested Modifications,Nice service ,6e177eb9-7058-486a-b3ab-a765c4db0530,,17/08/2023 16:37,17/08/2023 16:38,17-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
070cd6e7-4c5f-44d8-9f57-70ab4db405a9,Inbound,Order Related,Delayed,,734d9e2d-1a96-4e0b-95f4-cb5294015b5b,09/08/2023 12:01,17/08/2023 03:37,17/08/2023 03:42,17-Aug-23,KANPUR,Mobile,12999,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
52259990-7b39-43d5-9345-b2a9b8e06d26,Inbound,Returns,Fraudulent User,,bd8007a6-3a38-496f-82ae-e2ce0bc2064b,,17/08/2023 13:27,17/08/2023 16:37,17-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
4c12dc0f-b713-4ab8-9fbd-4806f8055a6e,Inbound,Returns,Reverse Pickup Enquiry,,73836ba4-f34c-467c-b9d9-18301cafed1c,,17/08/2023 15:06,17/08/2023 15:41,17-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
9a946dcb-76db-434c-aaeb-770c301e61b8,Outcall,Returns,Reverse Pickup Enquiry,Thanks for helping ,c46ae7d9-ff78-4e64-97cf-8e90d7d1d1c4,,17/08/2023 17:31,17/08/2023 19:19,17-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
2e06caad-e071-4a8c-b741-282a23a02d97,Inbound,Returns,Reverse Pickup Enquiry,,505bee16-b9a2-4108-ad23-68caee6d149a,,17/08/2023 19:17,17/08/2023 19:42,17-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
52f9eb8e-f26d-4615-94f2-ca9c6ef3f0a6,Inbound,Payments related,Wallet related,,7d361eca-d529-4ac1-b366-8d345a2c9bf8,,17/08/2023 19:38,17/08/2023 19:56,17-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
4dadfdc4-024f-4f53-a982-dda17453b151,Inbound,Returns,Fraudulent User,Everything was excellent.,c6a10846-7750-404d-8a48-5d50f2a45c07,,17/08/2023 16:03,17/08/2023 16:04,17-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
7d8c687f-d50c-41bd-8166-16bccd257a8b,Inbound,Returns,Return request,,620540da-cc6f-4925-932b-27f8b7ed6234,,17/08/2023 16:51,17/08/2023 19:19,17-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
f31892da-20ac-4156-bba3-606774ad37bf,Inbound,Order Related,Delayed,,36c588de-45f7-4e8b-b5e7-fc2ea65febc2,06/08/2023 13:55,17/08/2023 10:19,17/08/2023 10:20,17-Aug-23,PERNEM,Books & General merchandise,92,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d32a44bb-33c9-457f-95d2-1a1dec3f37b8,Inbound,Returns,Reverse Pickup Enquiry,,77874a1e-6693-4a46-87bf-560886aa73d3,,17/08/2023 11:25,17/08/2023 11:30,17-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
41c96194-8af3-49d3-9410-cda2f18956d9,Inbound,Order Related,Priority delivery,,2a61d1f2-6f72-42c2-9481-23ae40fde920,25/07/2023 10:14,17/08/2023 14:01,17/08/2023 14:02,17-Aug-23,MEDINIPUR,Affiliates,899,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
7aa27184-d0a7-4cf6-aa30-ed6265b3627e,Inbound,Order Related,Installation/demo,,927f07e1-59f7-4a1e-9493-445d732b9c66,,17/08/2023 12:41,17/08/2023 12:43,17-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
4b2e2e75-f18f-460e-8383-1ae7604b5a11,Inbound,Returns,Fraudulent User,,65038076-6bca-44b7-9d2b-a8eeb4effa9b,,17/08/2023 17:55,17/08/2023 17:57,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
cd6f810e-10ba-44b4-940e-890b39068d26,Inbound,Returns,Reverse Pickup Enquiry,Good ,0b587f6b-0f33-435e-9c37-4b650763ca73,,17/08/2023 17:23,17/08/2023 17:25,17-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
82758fbf-7d50-4f28-994c-4d4fc02a0bbe,Inbound,Returns,Reverse Pickup Enquiry,,397486ba-fd68-4988-96e3-751bc73dc0b2,,17/08/2023 19:43,17/08/2023 19:45,17-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
c946e754-930f-45d3-838d-56efb1b45850,Inbound,Order Related,Delayed,,576ac591-58c3-4b39-8417-69fee1afdcce,08/08/2023 21:14,17/08/2023 20:19,17/08/2023 20:22,17-Aug-23,PUNE,LifeStyle,697,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
b1ee6e62-4f57-4e46-b966-116201243646,Email,Order Related,Order status enquiry,Nothing ,00b1a043-f160-4471-a627-816fe8abc4b5,,17/08/2023 10:11,17/08/2023 10:15,17-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
c326f8c8-bff3-465d-907f-2ebef7b88f47,Inbound,Returns,Fraudulent User,,8e9e7770-f314-41ce-a694-4ca8e3bf058e,,17/08/2023 06:36,17/08/2023 06:44,17-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
7396c54d-f635-485a-adf4-65b5c2cef31e,Inbound,Order Related,Customer Requested Modifications,,b6a92ebb-d1aa-4127-97ee-1b5a1d2c3350,,17/08/2023 17:52,17/08/2023 17:56,17-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
c1dbf625-d1d7-409c-a0a3-374b3943a815,Inbound,Order Related,Delayed,,f01f7fd3-1090-494d-a138-ad9b3592ea1c,04/08/2023 21:52,17/08/2023 14:58,17/08/2023 14:58,17-Aug-23,AHMEDABAD,Books & General merchandise,687,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
6500a066-6a1d-4792-a101-a1416fa6dcc1,Outcall,Order Related,Customer Requested Modifications,...,9a8ee16a-1da3-4879-9988-aeba59263920,,17/08/2023 22:15,17/08/2023 22:17,17-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,1
49878cdb-c9e0-4096-9a64-73a5d6e03cb6,Inbound,Returns,Fraudulent User,,13e5b6ba-e44b-43cf-89d2-c507910f9a3c,,17/08/2023 11:44,17/08/2023 12:17,17-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
4c0184a8-a0a0-4c9b-9262-247804b4e922,Inbound,Returns,Return request,,ee00e50d-763c-40fa-a872-a0d13b468de7,,17/08/2023 21:08,17/08/2023 21:10,17-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
3b227b5a-9503-4c45-a11f-24e383e23fc2,Inbound,Order Related,Priority delivery,Good ,fe01632c-60b8-4a6e-9ecb-9d8959f37bfd,13/08/2023 02:34,17/08/2023 11:59,17/08/2023 13:48,17-Aug-23,LUCKNOW,LifeStyle,1349,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
182c487e-e9a3-4e70-a79a-06427ac3002d,Inbound,Order Related,Order status enquiry,,8262ca99-fbb9-44d5-9e68-34afa515b32d,,17/08/2023 19:04,17/08/2023 19:05,17-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,1
123f3b21-52b6-4bcc-bc7c-29c779f87efd,Inbound,Product Queries,Product Specific Information,,76b73b58-b1e9-46a4-abc5-c380c5433d98,,17/08/2023 10:32,17/08/2023 10:34,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a3d94cd7-6b03-4c48-94d9-b76b369c73f3,Inbound,Feedback,UnProfessional Behaviour,,940bec6d-c957-470e-aa54-41588e57f4f6,,17/08/2023 10:46,17/08/2023 10:50,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
bc4756d8-f118-4062-b34f-8859c6c89767,Outcall,Returns,Service Centres Related,,cb7ce213-3019-4afe-a837-cae65663a095,,17/08/2023 11:11,17/08/2023 11:46,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6d895c21-71fc-449b-a53e-061123c23c69,Inbound,Product Queries,Product Specific Information,,db0d635d-9fdf-415b-b684-c045145f67ca,,17/08/2023 13:49,17/08/2023 13:51,17-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
7a198006-05e9-4680-b3a3-ac0444a5400e,Inbound,Product Queries,Product Specific Information,,b06f90cf-4816-4144-93bc-e1784d5c9cb0,,17/08/2023 20:18,17/08/2023 20:38,17-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a32b0508-128a-4707-af79-16aeded91693,Inbound,Returns,Return request,,659f8fb0-9168-4800-ba9a-11c29eb40a97,,17/08/2023 08:47,17/08/2023 08:50,17-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
d88b3a6f-8db5-4b37-9ce2-c6afb87197d0,Inbound,Returns,Missing,,bae459c7-8b20-4b2a-98e6-25d4e90fa9e7,,17/08/2023 19:33,17/08/2023 20:31,17-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
51cb30d4-49f3-447f-b621-9515876716b2,Inbound,Order Related,Delayed,,d44e6507-fb1d-4a23-902c-e35e53196a26,05/08/2023 18:43,16/08/2023 22:11,17/08/2023 22:02,17-Aug-23,VISHAKHAPATNAM,Books & General merchandise,25,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
4d05a2a6-8c29-4e71-a25e-93a03108c095,Inbound,Refund Related,Refund Related Issues,,77566b81-5b7e-461f-9f83-4a09c3d757e5,,17/08/2023 10:57,17/08/2023 11:00,17-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
d38bda2e-c12f-4c7c-a4b6-99cc2be8a3df,Inbound,Product Queries,Product Specific Information,Very good ,34c6368a-bd36-4087-81e3-6fb8d5a2c29d,,17/08/2023 18:00,17/08/2023 18:03,17-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
88171f07-ea65-41b2-ac3d-d104105c65e1,Inbound,Returns,Reverse Pickup Enquiry,,585391e8-34d0-40d7-b21d-5035d5e90cdc,29/07/2023 17:41,17/08/2023 13:28,17/08/2023 13:34,17-Aug-23,NEW DELHI,Books & General merchandise,199,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e0f3223b-8405-4c59-a343-8d3cc1495a7e,Inbound,Returns,Reverse Pickup Enquiry,,2790b271-8cc9-4ea1-8363-53aeb0f7ab6b,,17/08/2023 09:50,17/08/2023 09:56,17-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
82dcd9d3-1797-473c-a7b7-6e4d8a71d50e,Inbound,Returns,Reverse Pickup Enquiry,It was very nice to talk and the problem was also resolved thanks Shopzilla ,cd083427-7853-4957-bec7-f75d6c9d691a,,17/08/2023 12:34,17/08/2023 16:14,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
0a18eadf-d49e-4516-93df-6ff51d66c7e4,Inbound,Order Related,Invoice request,Good,5196bc4c-c9d5-4ed1-a800-7f0c05c3cd8c,,17/08/2023 09:41,17/08/2023 10:33,17-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
1dc08e14-3349-470c-a7bb-7ea76d51c1fd,Inbound,Returns,Reverse Pickup Enquiry,,c6c638aa-7b85-4b42-95d3-468ff1e34f84,,17/08/2023 16:20,17/08/2023 16:27,17-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,4
fb4721bf-ab40-41ee-935f-1a524c1275e4,Inbound,Returns,Reverse Pickup Enquiry,,d5a84867-0489-48c5-8db6-00bd476ee518,,16/08/2023 23:08,17/08/2023 14:27,17-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
9085c7d6-a9d6-4c6b-a01d-bf726f91505a,Inbound,Returns,Reverse Pickup Enquiry,,bd3fac95-602e-48dd-a333-12c64653af40,,17/08/2023 11:09,17/08/2023 11:42,17-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
685ac824-3f48-40ae-8a2a-a5930fa58bbf,Outcall,Returns,Reverse Pickup Enquiry,Very good ,f2174670-8c1e-49c5-90ab-746a5913f110,,17/08/2023 12:33,17/08/2023 12:45,17-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
8db312cd-76f8-4a68-aeae-fe4859613f62,Inbound,Returns,Reverse Pickup Enquiry,,915b3b05-1ce8-4bce-9b99-4153e498a851,,17/08/2023 18:42,17/08/2023 19:14,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
afd1ee4b-febb-48c3-9ed4-2de8a9f4efb3,Inbound,Returns,Fraudulent User,The executive was continuously talking. He can stay quiet when he is looking up information. He was confirming same information 10 times,c4706262-a8c3-439d-a4c5-ddf62889c169,,17/08/2023 14:44,17/08/2023 14:47,17-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
e012fb1c-2e85-4f7a-b926-521d3a0a1da6,Inbound,Returns,Reverse Pickup Enquiry,,f5a3cdd2-966b-417b-94a9-50d364fe5db1,,17/08/2023 16:27,17/08/2023 16:28,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
4c4e7752-4757-4012-8d95-ed8a88c2d1ce,Email,Returns,General Enquiry,,d1fad966-470b-4537-b606-aa9575892280,16/07/2023 18:09,17/08/2023 20:20,17/08/2023 20:44,17-Aug-23,CHURU,Electronics,48999,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
208fabf7-008e-4036-8dde-cb3135a1c5b5,Outcall,Product Queries,Product Specific Information,,8721cbc9-a51e-4cb6-b869-20952e41edae,,17/08/2023 02:15,17/08/2023 02:17,17-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
e6ea6288-fbda-413b-bef1-b222454c4656,Inbound,Order Related,General Enquiry,,37048030-79af-4adc-a041-f162b83b8931,,17/08/2023 08:32,17/08/2023 08:34,17-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cf2aeb82-7364-43d4-8a47-d4546230a550,Outcall,Order Related,Order status enquiry,,ef05df0a-4412-4644-b703-ffb0809092b1,,17/08/2023 09:36,17/08/2023 09:46,17-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
3c837820-e61c-4bbe-b8e0-bbf7937d30f8,Inbound,Returns,Wrong,Fine ,454c6266-b658-41b5-8872-d025caf2ab4d,,17/08/2023 14:00,17/08/2023 14:33,17-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
5ee63aec-5933-4d0f-80c2-4bf3ea46f28d,Inbound,Returns,Reverse Pickup Enquiry,,90917219-44ea-4447-a93c-518d37f8ec0c,,18/08/2023 00:39,18/08/2023 00:50,18-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
d6a3c088-ab9c-4b89-be33-cc30dc09418f,Inbound,Returns,Reverse Pickup Enquiry,,e8ac2c1d-7200-49ce-89bc-64a397ee772b,,17/08/2023 10:03,17/08/2023 12:53,17-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
83ef63c9-a88a-4ed0-8f7e-4975ead9aeda,Inbound,Returns,Fraudulent User,,71d14783-46e9-4710-bb42-d5cc3e5e3964,,17/08/2023 20:37,17/08/2023 20:39,17-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4e4f433b-9489-4141-88da-a4ab2af63858,Inbound,Order Related,Installation/demo,Thanks Shopzilla Excutive.. Im am very happy.... For tolking to you... I am satisfied... THANKS....,342d370e-aa25-4b20-b2f1-22218590cd7f,,17/08/2023 15:30,17/08/2023 15:38,17-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
af89baa7-3efc-415a-a85c-37d6632b61b5,Inbound,Returns,Return request,,a697e9cf-e476-471d-90a8-2155bf17cec8,06/08/2023 12:00,17/08/2023 06:56,17/08/2023 11:01,17-Aug-23,Mandsaur,Electronics,1197,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
b9bb853a-9ea4-4eb1-97b7-f5698984bbe8,Inbound,Returns,Fraudulent User,,7643bdf2-3aa2-4740-a276-376cdf7e1d18,,17/08/2023 17:52,17/08/2023 17:56,17-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f3f36d3f-4def-44e5-88c9-8ead5724c272,Inbound,Returns,Return request,,12eebdd3-2a34-45ac-82e7-006f70384106,,17/08/2023 10:14,17/08/2023 10:24,17-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
e9026197-c3c4-406d-bda1-fb3a7302d5ae,Inbound,Refund Related,Refund Related Issues,,8f391f98-e84b-48ad-992e-1ff9f2970c02,,17/08/2023 17:26,17/08/2023 22:02,17-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
445357f1-fd10-4299-97fb-0195de240495,Inbound,Refund Related,Refund Related Issues,,6e0f64ab-d662-441f-a446-2c2d431f619c,08/08/2023 03:51,17/08/2023 16:06,17/08/2023 16:15,17-Aug-23,MOTIHARI,LifeStyle,1699,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
d28e0e8f-e590-4ae4-805f-7692844c359d,Inbound,Returns,Return request,THANK U SO MUCH   HELP KIYE,83e99636-6765-4441-a606-eaa7aab29d3b,,17/08/2023 16:24,17/08/2023 16:27,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
4d121b0d-6a50-4302-88bd-a72f711d773a,Inbound,Order Related,Order status enquiry,Thankyou very much ,cfe8735d-03cd-4f01-90eb-8f6702c9daeb,,17/08/2023 10:28,17/08/2023 21:45,17-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c04f1bd4-e9d4-4286-abfb-aec927bd4603,Inbound,Returns,Reverse Pickup Enquiry,,40742dc8-0314-4f8b-bafd-a57bb923c8eb,,17/08/2023 11:10,17/08/2023 11:42,17-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
e2301585-7565-420c-9f96-9f30100b2375,Inbound,Returns,Reverse Pickup Enquiry,,2ed35aa7-0b6e-4e7c-ab40-789bc94b43c9,,17/08/2023 17:38,17/08/2023 17:39,17-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
3e9a0173-086d-4e37-8b8a-df7afe4186c7,Inbound,Payments related,Wallet related,,252a6e6b-ef6d-4a2b-b38a-adb9b65fd394,,17/08/2023 19:40,17/08/2023 19:41,17-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
89f62439-d0ec-408f-8295-ae4e579ade6a,Inbound,Order Related,Delayed,,0e0cb389-6fc8-4cd2-8dde-c522158e85ac,,17/08/2023 10:52,17/08/2023 10:53,17-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a1f578ec-6bd6-49b8-8d39-72513189b98d,Inbound,Returns,Wrong,Excellent ,290546b2-50ef-401b-8780-a69d76a16b36,,17/08/2023 22:15,17/08/2023 22:24,17-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
410975d9-a811-4b7d-a141-0ac77ddeafc4,Inbound,Order Related,Delayed,,0b1bb089-77be-4d7a-a073-de058e977965,05/08/2023 00:29,17/08/2023 21:41,17/08/2023 21:42,17-Aug-23,HYDERABAD,LifeStyle,431,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
e22a1ab1-b8b6-4cd5-9381-a4cdef868080,Inbound,Returns,Fraudulent User,no,3d61fcf8-d09a-4e39-baf8-9736ab69d363,,16/08/2023 18:16,17/08/2023 09:36,17-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
ad2954fa-a7ae-4309-ae1c-f1f368a043a8,Outcall,Returns,Damaged,I am fully certified,e60cddcb-2f74-4d6c-a297-6406261306a8,,17/08/2023 09:18,17/08/2023 09:33,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
06d2959e-c324-4f87-acc0-d152c101c78d,Outcall,Shopzilla Related,Signup Issues,,2f49ca17-625b-44a6-9a19-aaed2ce9ef87,,17/08/2023 12:05,17/08/2023 12:21,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
1f75e9f5-798f-44bb-8655-b2192e510ebb,Inbound,Order Related,Installation/demo,Always good,9e644ca0-d598-46d8-8813-4e3ba06e98f4,,17/08/2023 13:02,17/08/2023 13:07,17-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,4
a1eba896-9700-4215-8d82-0edba2ca1eea,Inbound,Returns,Reverse Pickup Enquiry,,e229673d-bbd2-4aa1-9219-d2858a468510,,17/08/2023 13:29,17/08/2023 13:49,17-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
55dbd24a-d53f-4b4a-b71c-5bc77711b53e,Inbound,Returns,Reverse Pickup Enquiry,,0ba17543-0d2b-4210-8442-398cfc444e7e,,17/08/2023 15:25,17/08/2023 15:27,17-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
ecfba729-e892-4b87-a125-293611a73365,Inbound,Returns,Reverse Pickup Enquiry,All are good ,55f25ba0-af25-4f7e-b32b-1004485a05d1,,17/08/2023 17:26,17/08/2023 17:27,17-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
b424b8ac-8d97-4f35-89b2-6c6cc4f2055d,Inbound,Returns,Reverse Pickup Enquiry,,a543ef64-5057-4a5e-8f69-e2fabab18aca,,17/08/2023 17:28,17/08/2023 17:29,17-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
63958395-930b-40f1-aca1-3b4aba5a1acd,Inbound,Returns,Reverse Pickup Enquiry,Good ,b7d9eb7f-5d5a-4d2e-949e-2b5fd6d74e3a,,17/08/2023 17:52,17/08/2023 18:00,17-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
9504b84a-a635-434a-b516-ac2930367183,Inbound,Order Related,Delayed,,4e1dc6da-98ee-47cb-991b-3199ff9511b0,,17/08/2023 22:46,17/08/2023 22:53,17-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
0450d3fe-1e10-41cc-b7cd-8eeb1e44cc4b,Inbound,Refund Related,Refund Enquiry,"Don't trap people in the name of Shopzilla wallet, just make it easy to transfer money and do other payments for eg:- Bill payments, recharges etc. ",5c3cd5e8-5c60-40a6-a16c-716386d06e6f,,17/08/2023 09:12,17/08/2023 09:27,17-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
fd0af2b3-2837-4717-9e76-46b493d277be,Inbound,Returns,Reverse Pickup Enquiry,,0f059ab3-d52c-4acd-aea3-940eb2b4e0f2,,17/08/2023 16:54,17/08/2023 20:15,17-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
cabfb80a-4bb3-4ae9-9218-646c8f96d6ea,Inbound,Returns,Reverse Pickup Enquiry,,0a770df3-085a-4732-80c9-528590755c3a,,17/08/2023 11:34,17/08/2023 13:51,17-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
0c8d0fe0-0749-436a-b447-805913b1b8d6,Inbound,Returns,Missing,,fcc46ae8-7eef-43ca-8ef6-73a27ee75bc1,,17/08/2023 14:21,17/08/2023 14:22,17-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
b64cbb54-1cb1-43bd-8579-ac1ff83fa7c2,Inbound,Returns,Reverse Pickup Enquiry,,f4e4cf77-17c1-4478-a1bb-02ca3c93ec12,,17/08/2023 20:28,17/08/2023 21:50,17-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
f9d3fb52-340a-4fb6-9869-64badcd3e539,Inbound,Returns,Fraudulent User,Good,6cb22381-e67f-44b5-b1fe-b3f7f2cf83ad,31/07/2023 10:33,17/08/2023 13:18,17/08/2023 14:42,17-Aug-23,KEKRI,Electronics,1499,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
3799e8a7-6029-4439-b997-c2a7432bc086,Inbound,Returns,Return request,"You are doing well , plzz always be like this ??",f4b25ce6-7e95-496c-b709-3082f91ddb40,,17/08/2023 01:48,17/08/2023 01:50,17-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
91fbbec0-c621-4fbe-b3bb-50f1c59b3646,Inbound,Returns,Reverse Pickup Enquiry,,720d4e0b-790a-4ef2-861c-1132a95528a9,,17/08/2023 10:51,17/08/2023 10:55,17-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
18192808-e97d-4f1e-9777-33aa59e2f25f,Inbound,Order Related,Order status enquiry,,c3a19929-5eab-4204-bf18-597bc7970390,,17/08/2023 14:57,17/08/2023 15:03,17-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
1c9b7016-2189-4697-8563-8f977f079eb5,Inbound,Returns,Technician Visit,Problem not solved,8fb4dd8a-4a89-42a0-99c1-ebcc6bf40c46,,17/08/2023 15:48,17/08/2023 16:37,17-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
c53d0d3e-eaae-4ba2-aa45-48e12a0ccb1e,Inbound,Order Related,Order status enquiry,,e0363370-07ab-4594-b518-8313123ddfa8,,17/08/2023 14:00,17/08/2023 14:03,17-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
0c27a82a-656a-4623-8097-180c13723b53,Inbound,Product Queries,Product Specific Information,Poor n worthless policies. In my experience i got multiple time damage priduct or wrong product or missing product. Secondly Shopzilla didnt provide sellers contact detail they only share their address then how come posdible to contact them? And most irritating return policy 50 rs penulty for any reason? Why? N howcome?? Is customers satisfaction had no value for Shopzilla? Their time from order to product to recieve n if anything wrong then return is so messy n irritating. No flexibility. I want to say improve custome relationship Shopzilla n better u go. Just tired to their service now. ,ef8c7759-ebbb-455a-8d09-dbdfd92c85ad,,17/08/2023 19:15,17/08/2023 19:17,17-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,3
392a0cc8-99de-4494-8bf1-c05bc4455b75,Inbound,Shopzilla Related,General Enquiry,,3ee622b2-5132-4123-aa8c-0ee2b97acf47,,17/08/2023 20:00,17/08/2023 20:04,17-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c4739264-3455-4f44-a5e7-132848023166,Inbound,Cancellation,Not Needed,,affc87f8-1b11-4b4a-8bef-1734897d8b39,05/08/2023 10:50,17/08/2023 11:57,17/08/2023 13:02,17-Aug-23,DEHRADUN,Home,183,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
714ec5e8-d7d0-410c-bfdf-c48168eb6ee0,Inbound,Returns,Return request,She was very supportive. ,ea228493-855e-48e4-8bf6-39b34db91ea3,09/08/2023 22:11,17/08/2023 17:04,17/08/2023 17:08,17-Aug-23,PUNE,Electronics,1099,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
c7b1d2de-2c2c-4aa1-974a-b0805962aa7f,Inbound,Returns,Reverse Pickup Enquiry,,a1d4c4da-a7cc-4212-982a-b0cd2bf74c97,,17/08/2023 10:16,17/08/2023 10:16,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
901981a9-05a4-4540-8b3b-b675c2ecd4fa,Inbound,Returns,Service Centres Related,,1dbc4eb2-1c8d-429d-a093-87f0c2575f89,,17/08/2023 12:16,17/08/2023 12:20,17-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
3d77d383-f33d-48df-9c1e-94bc58957347,Inbound,Shopzilla Related,Shopzilla Rewards,Good service ,432dcf1f-7189-417c-9a7c-d96c1bb2c5f0,,17/08/2023 09:01,17/08/2023 09:03,17-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
484d7365-2ce0-4efb-9f28-134e0debe229,Inbound,Returns,Reverse Pickup Enquiry,,caba8a41-964c-4143-9f6c-f0a0978a9f52,,17/08/2023 13:32,17/08/2023 13:33,17-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
a074b286-8dd4-458f-ada9-6ed730b04e39,Inbound,Refund Related,Refund Related Issues,,5b935fff-2af7-4064-b9ea-9cb573c5a473,,17/08/2023 14:06,17/08/2023 14:16,17-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
fbda449b-e895-48da-a826-07ae22e4e34c,Outcall,Returns,Return request,,1b44e372-1f0f-482d-9164-ce8e6b69e3e2,,17/08/2023 18:26,17/08/2023 18:44,17-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
95521bc5-6091-475d-a5fc-13ff442eef53,Inbound,Order Related,Delayed,,91638f52-5b31-4e9b-b1ee-a336cce85587,,17/08/2023 18:59,17/08/2023 19:27,17-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
b64ecfc6-1c50-4e16-8ab4-74f0673ac820,Inbound,Returns,Reverse Pickup Enquiry,Very good ,3b227332-9e8e-4ea9-ae12-a02c6b36f3c1,,17/08/2023 14:33,17/08/2023 14:34,17-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
622b382e-f9e4-4e07-9d7f-21de5263af55,Inbound,Returns,Fraudulent User,Everything is good ,726d460d-da19-4e75-ba07-d74a1c73c5d1,,17/08/2023 14:53,17/08/2023 15:03,17-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b4510951-f6d3-4010-9edf-642118cb5028,Inbound,Returns,Reverse Pickup Enquiry,,42e70542-1938-4a9d-b1eb-247096dd0086,,17/08/2023 20:55,17/08/2023 20:56,17-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ec1094d3-617d-48ca-a9a7-a9680b39f9ac,Outcall,Returns,Reverse Pickup Enquiry,Improve yourself,7301ea42-1781-44d5-967c-28eeb2f68ad3,,17/08/2023 09:41,17/08/2023 11:44,17-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
ccedddb0-f33f-448d-a0d1-caee21715074,Inbound,Shopzilla Related,Signup Issues,,546a826f-3da8-43a7-974a-9ec0211e0d47,,17/08/2023 22:59,17/08/2023 22:59,17-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
3f9a8056-79cb-4eee-9224-a7df6a91bebc,Inbound,Returns,Reverse Pickup Enquiry,,a4a40101-3799-468c-b9d0-0f565e888fad,,16/08/2023 14:19,17/08/2023 10:29,17-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7d334078-20f4-4ade-8b0a-883b84dfc5b7,Inbound,Order Related,Installation/demo,,6b14ce32-96e6-43b1-a3f3-93faae63ccf9,,17/08/2023 09:24,17/08/2023 09:29,17-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,2
a376d5fc-1c46-42f2-a612-95c06940555f,Inbound,Product Queries,Product Specific Information,,ac28022e-1c17-4b96-9e54-d875403f2213,,17/08/2023 09:48,17/08/2023 09:50,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,3
b524596e-aaeb-47b7-8a67-bc33ac05a6ad,Inbound,Order Related,Order status enquiry,,c1b683a4-9a82-4c31-8a92-c6e7532f3baa,,17/08/2023 11:55,17/08/2023 11:55,17-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
3766a6d3-9fb4-481a-9137-8787545e27ae,Inbound,Returns,Reverse Pickup Enquiry,Thanks for all communication is the very helpful ,ed0ee574-ae9e-46b9-8532-5e7e050ddf24,,17/08/2023 20:10,17/08/2023 20:11,17-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
8ecb6804-f209-48bb-8993-215e73ed9701,Inbound,Order Related,Seller Cancelled Order,,6d49a3db-9678-4c6b-a90b-6d26d879b6ac,,17/08/2023 21:18,17/08/2023 21:22,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
1bd1777c-672e-4fb4-966d-e4061c4a4123,Inbound,Order Related,Delayed,,e33d9aeb-2b23-4708-b48f-ecb99cf803c3,07/08/2023 17:05,17/08/2023 21:28,17/08/2023 21:30,17-Aug-23,RAIPUR,Home,241,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
b2728272-bb9a-4e91-ac28-2d9706883c6f,Inbound,Returns,Fraudulent User,Maine 11 august ko Shopzilla basket order ki thi   14 august ko recive hui thi aur uska total payment 901rs tha maine jo item order kiya vo 7 item the lekin mujhe sirf 5 item hi recive hui hain  aur mujhe delivery boy ne bill receipt bhi nhi Maine kitni baar help center main bhi baat ki waha se bhi koi jawab nhi aa raha na hi koi coll  mujhe bola gaya ki apko humre higher officer ka coll aye gaya is ke regurding pr koi coll nhi aya ,ca65e849-c978-46cc-950e-e6dd670291d0,,15/08/2023 19:39,17/08/2023 17:00,17-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d0ffd906-742e-48cf-85d7-7c27bfbc24cb,Inbound,Returns,Fraudulent User,,ceec0c49-a454-4ad5-be3e-42e6ed38b880,,16/08/2023 23:24,17/08/2023 06:11,17-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
5f1bd007-deff-44a5-95f1-fcdcaec935f4,Inbound,Product Queries,Product Specific Information,,119f5aa9-1ccd-42ac-b5c6-6bbcdfdc2235,,17/08/2023 13:43,17/08/2023 21:53,17-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
8d1fe301-b4fc-40d9-bf20-ee85dec7dbaa,Inbound,Order Related,Delayed,No thanks ,5eb8ff8a-d641-4091-b93c-3fd59b5f5d48,05/08/2023 18:20,17/08/2023 16:35,17/08/2023 23:35,17-Aug-23,GORAKHPUR,Books & General merchandise,82,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
fc9a1a34-06b7-49b5-b771-5dbdd5339379,Inbound,Returns,Reverse Pickup Enquiry,Wrong,b1daa736-99fb-465b-adab-df946d322e81,,15/08/2023 12:25,17/08/2023 12:57,17-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,1
b08f1583-52cd-49d5-86e4-bedbbd94aaa5,Inbound,Product Queries,Product Specific Information,,509297a9-9db6-44b0-8c46-540b73eda498,,17/08/2023 15:51,17/08/2023 15:53,17-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a3e8a456-f33a-4836-8cfa-c8f937f88a46,Outcall,Returns,Reverse Pickup Enquiry,,4af4e630-bbc9-4074-a5f6-9d0a3173a8cc,,16/08/2023 11:03,17/08/2023 15:08,17-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
a302d6c6-632c-4cb0-a622-d53d988c39e6,Inbound,Order Related,Installation/demo,Not received any mail or sms for my issue ,f48ef0a6-5500-4b75-8c0d-0d7b2d23c0d7,,17/08/2023 11:24,17/08/2023 11:32,17-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
06b154ed-547b-4125-b5eb-66b733df4687,Inbound,Returns,Reverse Pickup Enquiry,Bahut acha ,852b3827-51df-4fc8-9bb2-74534927af17,,17/08/2023 11:22,17/08/2023 11:22,17-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
6cb539fb-ffbe-4fcc-9621-dd73f35fc318,Outcall,Refund Related,Refund Enquiry,,17f1acb6-f1eb-4165-b8c8-190a59e7ecc6,,17/08/2023 12:28,17/08/2023 12:32,17-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
8a25edf6-a71d-4ca6-acda-a679fd27d0e3,Inbound,Returns,Reverse Pickup Enquiry,,7009adb0-fe41-4ec5-92eb-5ab39661ab2c,,17/08/2023 13:46,17/08/2023 13:47,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
af7160c0-13f4-480c-857b-9c1198a213dc,Inbound,Returns,Service Centres Related,,aa532a1b-75ff-4e41-bcc2-7cd7e31f05c9,,17/08/2023 19:00,17/08/2023 19:13,17-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5f6cebc4-af48-4ad9-98c5-9a48ed0e5ee1,Inbound,Returns,Reverse Pickup Enquiry,,b068c14f-407e-40ca-acb7-662082aa4faa,28/07/2023 16:02,17/08/2023 22:35,17/08/2023 22:51,17-Aug-23,THANE,Home,699,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
c62c5fb8-13dd-454d-bfa4-054ff44f1348,Inbound,Returns,Wrong,,942f234b-0038-47c9-b83b-a21203ca0715,09/08/2023 08:27,17/08/2023 09:31,17/08/2023 09:34,17-Aug-23,BARABANKI,Electronics,999,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
82ab0f70-8879-4b6b-a604-072fc5abe86c,Inbound,Cancellation,Not Needed,,e489d20c-b3e4-4e00-83ba-10d0f19ca708,,17/08/2023 13:01,17/08/2023 13:02,17-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
7f914172-41f9-4f37-b412-952b0fe1c18a,Inbound,Order Related,Delayed,Person is very nice ,6f231d52-ff14-47f6-8f20-bcaefd6734f7,,17/08/2023 11:03,17/08/2023 11:05,17-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
1d802b41-55ed-4bf6-9cab-48fb1d599619,Inbound,Returns,Reverse Pickup Enquiry,,52aaa534-af47-42a5-bab6-6ea484d70454,,17/08/2023 12:13,17/08/2023 12:17,17-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,3
c4e59b6b-d1e5-41d0-a2b9-ad14f3ce15f6,Inbound,Order Related,Invoice request,,3f39cb25-a3b3-474d-bd3d-ba77c3e48ddf,,17/08/2023 12:46,17/08/2023 12:51,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
16089d67-f0f1-4af9-9795-ef49a0bf11fb,Inbound,Returns,Reverse Pickup Enquiry,,d7fef7a9-bacb-43bf-b0c0-6f39fd93d3cc,,17/08/2023 13:13,17/08/2023 14:33,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,3
c9a0ef59-4f04-47e2-8b22-c3ea0b1c1bb6,Inbound,Returns,Reverse Pickup Enquiry,...,f01b7a2d-99da-4351-af30-96330af37e0b,,17/08/2023 22:15,17/08/2023 22:17,17-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
a30d420d-bb35-4933-a483-2e63b68fbff2,Inbound,Order Related,Delayed,Good support ??????,f1098258-9110-4c39-9d92-e54905c7a50b,,17/08/2023 10:25,17/08/2023 10:36,17-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
f4ba6c66-770d-4e4a-8eb9-863171bd9ce4,Inbound,Returns,Reverse Pickup Enquiry,Do replacement of my product,07e30415-7299-40b6-8a0e-80acec421351,,17/08/2023 13:03,17/08/2023 13:07,17-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
3be6cbeb-59d0-4a80-ac2c-dff72d4b4fd2,Inbound,Shopzilla Related,Account updation,,7fdf4908-8212-4670-96c9-f46653e12726,,18/08/2023 00:05,18/08/2023 00:13,18-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
0b3d027b-d094-495b-bd37-7f278244e336,Inbound,Returns,Return request,,755d54a3-2c74-45ec-86d8-f39a4396ff0e,12/08/2023 15:21,17/08/2023 07:48,17/08/2023 07:51,17-Aug-23,THANE,Electronics,1799,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
94db3ff2-a68d-4320-9f08-737f3eb11308,Inbound,Feedback,UnProfessional Behaviour,,faf4a6ca-e69d-40b3-948c-1963fd0610cf,,17/08/2023 16:02,17/08/2023 16:05,17-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
6775fca1-4022-4f15-8041-a5f58ef37395,Inbound,Payments related,Payment related Queries,Thank you ,1f5d3c1d-1c8d-4059-8940-581be806ba50,,17/08/2023 13:08,17/08/2023 13:32,17-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
557e69cd-c5e8-4250-9eaa-f167f73fe0a9,Inbound,Order Related,Order status enquiry,,c4dd1c65-2e49-4798-8fb5-1bfa6e202caa,,17/08/2023 21:28,18/08/2023 00:15,18-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
6ab5a256-1a82-40f1-99c5-c79498bcda99,Inbound,Order Related,Installation/demo,,6100e4bb-ee14-4164-ad52-8852d96c3fa4,,17/08/2023 08:54,17/08/2023 09:02,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
dee6ac45-aa17-409a-b3eb-f98fbe01e0e8,Inbound,Returns,Return request,All good,2b8e35ea-19ca-4493-878b-64617c6cf4db,,17/08/2023 11:32,17/08/2023 11:35,17-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
5a7451b5-49e5-48d3-9946-6ecadf1444fb,Inbound,Order Related,Order status enquiry,,a16f275d-336f-482b-b849-1ef556cd0a98,,17/08/2023 20:31,17/08/2023 21:51,17-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
fc7842be-fd4e-4f70-92cb-008dd6781b52,Inbound,Returns,Wrong,,d72a3abd-64da-4828-9c78-7275617103bc,,17/08/2023 22:54,17/08/2023 22:58,17-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,3
daa0e785-f88c-40b0-ac48-aa01f1644bf3,Inbound,Returns,Reverse Pickup Enquiry,Nicee,147b2f3b-48ff-45f6-8d9d-6c9a05e9e281,,18/08/2023 00:20,18/08/2023 00:24,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
fbf45bd4-1402-4a82-8678-7bd6d837ca28,Inbound,Shopzilla Related,Signup Issues,,266c2fed-a05f-4668-bf7e-85f0a389a562,,17/08/2023 06:14,17/08/2023 06:17,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f838a315-640d-4fdd-81d5-d6e2896c0d99,Inbound,Returns,Return request,,e35e4822-48a2-4d0a-a50d-66618176ae57,,17/08/2023 19:29,17/08/2023 19:44,17-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fd604b45-a221-49ed-96e2-c336aa9f32a8,Inbound,Returns,Return request,,5f3c6bcf-d3a1-4772-bb1d-bb416f6965b4,,17/08/2023 19:40,17/08/2023 23:51,17-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
51c682cb-8809-4ebd-af3c-a7a24197b67c,Inbound,Order Related,Delayed,,01facbc0-b4bc-4175-b4fd-af13e58912fc,01/08/2023 19:14,17/08/2023 10:10,17/08/2023 10:11,17-Aug-23,SRINAGAR,LifeStyle,720,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
8e0cd4c2-c75d-45c1-a9c0-0951ea015e1d,Inbound,Feedback,UnProfessional Behaviour,"Shopzilla is functioning like goverment organisation, please understand problem from customer point of view ",3ced1aea-6fe9-4b5a-81b8-4fb3addb803c,,17/08/2023 12:41,17/08/2023 19:05,17-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,2
fbae5957-1a88-405a-a833-036355374b9b,Inbound,Returns,Reverse Pickup Enquiry,,67fb3d2d-4ba1-4bdc-b903-96a13826ca5b,,17/08/2023 21:07,17/08/2023 21:09,17-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
d4896c74-6c81-4dd1-8dc0-f5ed65b77e37,Inbound,Product Queries,Product Specific Information,,14e482d2-fe48-4268-8bad-bbf7e8d3d3d0,,16/08/2023 21:07,17/08/2023 09:34,17-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,3
8470b3ba-3cd9-4134-992d-7fbe77bd7ccc,Inbound,Returns,Reverse Pickup Enquiry,Very happy ,8690c532-0606-4e4f-804e-41558fc0d29f,,17/08/2023 06:59,17/08/2023 07:01,17-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
9e65a1dd-57d7-45a5-bf10-baf657847a55,Inbound,Payments related,Online Payment Issues,,5991a8af-d187-4200-bbfc-2e291fa1749a,,17/08/2023 08:45,17/08/2023 08:52,17-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ad7dd60c-16ca-4b09-93cf-3e4f112ff2a0,Inbound,Order Related,Delayed,,36590e7d-b4c1-42f2-bdf8-efbfb27f802c,,17/08/2023 11:24,17/08/2023 11:27,17-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
332c9093-68f4-41aa-b4a8-e9c2ce4acd18,Inbound,Cancellation,Not Needed,,6f5aac24-4874-4005-82e9-f15acb647cc8,,17/08/2023 11:52,17/08/2023 11:54,17-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c75220a7-1f19-42cc-ba13-66e614be250c,Outcall,Returns,Return request,,56a6f8f9-10d2-4e09-9881-0bb966e59a20,,17/08/2023 13:22,17/08/2023 13:27,17-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
6688790a-25ed-4578-96e0-3daf321d1571,Inbound,Returns,Reverse Pickup Enquiry,,15a437b1-e690-4e51-8fa9-3e6ae0e014eb,,17/08/2023 17:48,17/08/2023 17:49,17-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
86bfc4dc-f862-4e81-97a2-a6a7ebad5ec3,Inbound,Returns,Return request,Make more effective policy between customer and seller.And make more easy policy to contact customer cares,08c31826-f499-453f-ada2-b1d22273260f,,17/08/2023 11:06,17/08/2023 12:19,17-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
51acec27-74c0-4ad1-95d0-e3b4af042fbd,Inbound,Returns,Reverse Pickup Enquiry,,4f9e1d87-3d3d-4f7b-b2c4-c8d52e3da5ae,,17/08/2023 22:26,17/08/2023 22:28,17-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
052b401e-38df-430c-adef-f86beeda4632,Inbound,Returns,Reverse Pickup Enquiry,,414d94b4-829d-4bb4-9fe0-2f76f0616c2a,,17/08/2023 10:26,17/08/2023 10:30,17-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
78fef71a-09aa-442b-8d41-2e8d357b5822,Inbound,Order Related,Customer Requested Modifications,,667626e4-969e-4e25-9a65-9d55b09a3d5f,,17/08/2023 10:54,17/08/2023 21:42,17-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
7b9c88d4-88af-4f38-bfc5-b63d27b531ae,Inbound,Returns,Reverse Pickup Enquiry,Very bad sarvice I am experience is not good where is not good every time is   guide,d32c605a-5f18-41b0-9fc1-997178e741d4,,17/08/2023 07:46,17/08/2023 08:10,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
ce270368-ee88-4fcc-bad1-b4810275906b,Inbound,Returns,Reverse Pickup Enquiry,I am very disappointed Shopzilla ,0ee612ff-b38f-41bc-aa3f-23699109a748,,17/08/2023 16:43,17/08/2023 21:41,17-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
cb29cd8f-39e8-4fc0-b2a8-04fff08751a3,Inbound,Order Related,Delayed,,dab5d0db-c350-4cce-af3e-75582ea255b7,05/08/2023 09:30,17/08/2023 15:03,17/08/2023 15:04,17-Aug-23,HYDERABAD,Home,154,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
b26affe4-a84a-4074-b317-40d8efafcc61,Inbound,Returns,Return request,,b761c28c-0d33-411f-a684-5200ed4249db,06/08/2023 22:57,17/08/2023 17:00,17/08/2023 18:30,17-Aug-23,RANGPO,LifeStyle,254,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
987b7873-36aa-48bc-9b24-8642e4832d37,Inbound,Order Related,Order status enquiry,,74838f41-d480-40d6-a384-a648c4bc3f5f,05/08/2023 20:41,17/08/2023 10:30,17/08/2023 10:34,17-Aug-23,TEZPUR,Home,878,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
0275a727-a1eb-4203-98a9-98e31874e804,Inbound,Order Related,Order status enquiry,Ok,caea8e17-5044-4f13-bdd8-1b67a0940099,,17/08/2023 14:16,17/08/2023 14:19,17-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
aeafec5b-779e-4d8e-a13a-40912b55fed1,Inbound,Order Related,Invoice request,,b5078a6c-2c2c-4af4-8af6-50f0ac5175c5,,17/08/2023 12:33,17/08/2023 12:34,17-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
8f65f32e-27b1-4bbb-9c5a-a51ff67f68c1,Inbound,Order Related,Invoice request,PLZ MY TV REPLECE,1261219d-48cc-4445-b1ca-da99cf897caa,,17/08/2023 13:17,17/08/2023 13:45,17-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,3
a216537b-8370-4258-90a4-85da53129114,Inbound,Order Related,Order status enquiry,,441cc27e-37fe-44b1-a4aa-e4383a10a667,,17/08/2023 16:47,17/08/2023 19:50,17-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
1689d9f3-aba7-48c1-b32c-1978c26e2547,Inbound,Returns,Exchange / Replacement,,269ae776-181d-4446-94bc-2906d7200d79,,17/08/2023 22:49,17/08/2023 22:54,17-Aug-23,,,,176,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
2e930831-d819-4a05-bcd4-90a7a22e732d,Inbound,Order Related,Delayed,Ms deepa call disconnected. Not complete my sentence very mis behaviour.,9f4a738b-33ca-4ad9-bca9-5138c8ac0912,05/08/2023 00:10,17/08/2023 15:19,17/08/2023 15:20,17-Aug-23,RANCHI,Books & General merchandise,304,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
75efea5a-5164-4153-a3a1-9f072ad27ded,Inbound,Returns,Missing,1st 2 call i didnt get any response from two female candidate but 3rd call i get nice response from the Excutive,ba77fda0-670e-4d59-9c6c-f3071afcf2d6,,17/08/2023 11:19,17/08/2023 11:29,17-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
92fd5ca0-c9a3-433a-a6d4-bd3d7fe4f288,Inbound,Order Related,Installation/demo,Please arrange customer support in regional language ,49b0418b-b968-4ab1-870b-3fa2347f5f6e,,17/08/2023 11:48,17/08/2023 11:49,17-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
ffe85a20-e8ce-4747-9cb2-a561bfa372a7,Outcall,Returns,Reverse Pickup Enquiry,,5e069cad-514d-475f-b255-51e70d13734e,,17/08/2023 14:57,17/08/2023 15:34,17-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
59ef222a-cfe9-48bf-bbf6-a5781771316a,Inbound,Returns,Reverse Pickup Enquiry,Hii,662abde1-e1c1-4d5e-9f93-ef96416f8386,,17/08/2023 22:33,18/08/2023 01:14,18-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
28ec054c-c27e-4ec3-b21d-8b3675907d11,Inbound,Refund Related,COD Refund Details,Thank you ,c0576fb4-5751-4bf5-a857-57e87ed769a1,,17/08/2023 10:12,17/08/2023 10:22,17-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
6c66b111-75a4-4bf5-abe2-66344e5bd28c,Inbound,Order Related,Delayed,,4b3e3122-1fa1-4764-a155-abc455b760ab,,17/08/2023 15:03,17/08/2023 16:10,17-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
4a10be33-053a-4505-adb2-ddd677a8f561,Inbound,Payments related,Online Payment Issues,,832258fc-1c75-4518-b0da-aad3e4724a02,,17/08/2023 15:20,17/08/2023 15:26,17-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
e56486a3-85c7-450e-9837-46aee0ee2a26,Inbound,Returns,Fraudulent User,Thank you ma'am ,06283cf9-cb2a-442e-883d-627afbef4466,,17/08/2023 17:28,17/08/2023 17:33,17-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
31158c2f-bd60-4e3e-a681-5b5d8105fbdc,Inbound,Order Related,Delayed,,522618a4-5857-4693-8a7d-687c21eb1747,,17/08/2023 18:27,17/08/2023 18:36,17-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
8389f1da-2988-402a-ba91-a85f28c79924,Inbound,Order Related,Delayed,Very good nice ,e901aed6-9a96-45ca-b852-836749e42ac5,,17/08/2023 09:16,17/08/2023 15:47,17-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
d8557c70-9fc0-4393-8d73-24eb00fddef7,Inbound,Returns,Fraudulent User,,a51c09ee-e2c9-4385-9067-8db39822ceb2,,17/08/2023 15:49,17/08/2023 16:17,17-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2d33027b-2f32-48b2-9971-7d727d73c337,Inbound,Returns,Reverse Pickup Enquiry,Good ??,1d6a7d93-dd3e-4507-846b-71d6b379dc55,,17/08/2023 17:15,17/08/2023 17:22,17-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
70d59960-498a-4adc-919b-6b1453dd03be,Inbound,Feedback,UnProfessional Behaviour,,8a3219de-5e57-4b09-ba4a-d4f7fe698f0e,,17/08/2023 10:10,17/08/2023 10:12,17-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
a4b3f9fb-3596-4e04-a67d-b06fce747873,Inbound,Refund Related,Refund Enquiry,Shopzilla doing good workAnd good worker also,1b6f34a9-7695-4218-827b-b543f03d730d,,17/08/2023 07:14,17/08/2023 07:18,17-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a403687b-6282-4493-aa09-afb90c0b7400,Email,Returns,Reverse Pickup Enquiry,,041a9835-d23b-4ece-a559-4c5ad3641a1a,,17/08/2023 10:48,17/08/2023 10:51,17-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,1
f87fc41b-b4d6-42b6-83fa-e3dfbfae2d05,Outcall,Returns,Reverse Pickup Enquiry,,2455f2d2-964e-44b3-8601-28fc6085c6d7,,17/08/2023 12:05,17/08/2023 12:09,17-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
59cb22c1-2dbc-4d8d-a73d-0e2db6aaf0cf,Inbound,Returns,Product related Issues,Do not approve the sale of any food items that you are going to sell like dryfoot without checking its complete quality because the product I received is not of complete quality.,71279af2-2336-46a5-8dda-906a4e9465f9,,17/08/2023 14:38,17/08/2023 14:52,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,2
e3ed50eb-74ce-46ce-975f-c854fbc4cca0,Inbound,Order Related,Delayed,,640617fa-35a8-4813-bd17-bf58ce76ca4d,06/08/2023 23:09,17/08/2023 13:31,17/08/2023 14:00,17-Aug-23,BILASPUR,Electronics,499,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
96002c7b-dbfc-41d1-8f5d-03856b6ae775,Inbound,Returns,Reverse Pickup Enquiry,Ok,68f909fa-b26e-486b-91f8-ff0b0dcab3f4,,17/08/2023 13:52,17/08/2023 16:52,17-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
2efb740f-ebb0-44b6-b11f-88af2f5812ef,Inbound,Returns,Reverse Pickup Enquiry,cust sup rep could understand and resolve the issue quickly. this is first time in last 12 yrs Shopzilla customer rep could help resolve customer issue. employ this kind of reps who show ownership,5a97ba2c-be63-4799-b130-ec89cfa960e7,,16/08/2023 23:12,17/08/2023 16:18,17-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
03c5831c-9208-4dbc-8d2f-91d0250fcadf,Inbound,Returns,Reverse Pickup Enquiry,Ecilent ,a9d244ed-a505-4d76-9d4e-13ab752bc614,,17/08/2023 08:44,17/08/2023 08:48,17-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
6e4af3ec-b38e-4395-bdca-28dd19e46c5d,Inbound,Order Related,Installation/demo,,c8f7bc5b-4afe-4573-bc74-bd68ecf30743,,17/08/2023 23:29,17/08/2023 23:33,17-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
918d1c11-f257-4985-8976-8c51457c59bb,Inbound,Order Related,Delayed,,217cfb83-b82c-4995-86eb-64db22512959,,17/08/2023 09:03,17/08/2023 09:07,17-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
468a332d-e4bd-480f-969c-03abca60eaf8,Inbound,Feedback,UnProfessional Behaviour,I am happy ,95949372-2aff-42e9-b0d3-9a2fe83f226c,14/07/2023 09:42,17/08/2023 11:47,17/08/2023 11:51,17-Aug-23,MADHUBANI,Books & General merchandise,350,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
edae3c5c-2ad5-4479-b545-6b1fd4c15ad7,Inbound,Returns,Reverse Pickup Enquiry,,a445fdf2-77d7-4ec8-a3a4-8a72c8a2398f,,17/08/2023 09:19,17/08/2023 09:29,17-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,1
683e6dd3-77f1-4a3b-94a6-14f0f047bad7,Inbound,Returns,Reverse Pickup Enquiry,Arpit has handalled this issue very smartly. Such executives are big assets of a company. Thanks Arpit,c8f98bbf-375a-42fb-809f-1a648447045e,,17/08/2023 13:08,17/08/2023 13:14,17-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
8686d770-5032-43f4-b05e-0c0303709ac2,Inbound,Returns,Reverse Pickup Enquiry,,45d7eaa7-e04c-4266-ab9a-ebf7868c9164,,17/08/2023 16:13,17/08/2023 16:19,17-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
d9d752b8-0609-4cb2-b277-dad5c44c0f1d,Inbound,Returns,Reverse Pickup Enquiry,,2fc77d6f-1ac6-47e6-990e-e16ebb81b511,,17/08/2023 15:04,17/08/2023 17:24,17-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
67bba559-8282-4bdb-86e7-389506a2659c,Inbound,Returns,Return request,,471f9f80-6389-43b1-b81d-9c5898396f19,,17/08/2023 10:59,17/08/2023 11:30,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
fec8140f-3849-4eb7-833c-81e0fceb9b11,Inbound,Returns,Fraudulent User,,48c07b4b-69ee-4d99-975d-5cd1f2165816,,17/08/2023 13:55,17/08/2023 13:57,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c4cf0d5b-d99f-491c-8ae8-980e5cd3c25d,Inbound,Order Related,Delayed,,0ba35750-e715-4bbc-a39a-c0fe15a36cc0,04/08/2023 16:00,17/08/2023 10:22,17/08/2023 10:41,17-Aug-23,KATRA,Home Appliences,1799,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4638fd55-622d-4d35-855c-403116feb692,Inbound,Returns,Reverse Pickup Enquiry,,ecf67bb5-c18e-4923-b28a-1180a1423b51,,17/08/2023 10:28,17/08/2023 10:39,17-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
2b0645b2-0765-467a-994f-c44a8084da4a,Inbound,Order Related,Order status enquiry,Waiting for solution due to lag in showing delivery status ,759eea27-dce1-4377-81be-9baea1a3027d,,17/08/2023 17:31,17/08/2023 18:55,17-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cfd0cef1-0fbc-4dc3-bf6b-a0434ded1f31,Inbound,Returns,Reverse Pickup Enquiry,,76d1c95e-4f3f-44bb-ab40-b1d0048dbbc6,,17/08/2023 11:01,17/08/2023 11:03,17-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9323229c-9b7f-4ae3-8d35-fda0ad95ec64,Inbound,Feedback,UnProfessional Behaviour,Delivery agent not good ,0563e4c5-a850-4a1d-a350-ea78f69ee01a,,17/08/2023 19:28,17/08/2023 19:34,17-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
1080df05-37f2-4209-a5ea-5aeafc5bacaa,Inbound,Order Related,Installation/demo,,9f93cbe3-b53e-49b3-a388-6ae65159f82b,,17/08/2023 21:52,17/08/2023 22:01,17-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
035e691c-1399-44d0-8b56-fde03f2627ab,Inbound,Returns,Return request,Good,3ffdae7d-f783-4fed-9647-49783c26a960,01/08/2023 12:25,17/08/2023 12:46,17/08/2023 12:52,17-Aug-23,DIBRUGARH,Electronics,1699,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
3f6a2c4a-02d9-4ea2-bfe1-f41813da4958,Inbound,Returns,Return request,Product is worst to money.only cheating,2ad9f4c8-9e0e-4973-a793-9450e4ea2962,,16/08/2023 21:20,17/08/2023 19:19,17-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
0b103d31-dcfa-4a39-ae69-4a998eb8a255,Inbound,Returns,Return request, Good ,92d12e2a-e05c-47be-89e3-6d2eaaa74866,,17/08/2023 15:54,17/08/2023 15:57,17-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
dde9ce94-b24e-4c60-b589-d0c78cac9963,Outcall,Returns,Reverse Pickup Enquiry,,8bb1a5d6-62e1-47ff-aee5-6ea15f777c0b,29/07/2023 09:03,17/08/2023 22:21,17/08/2023 22:23,17-Aug-23,SOLAPUR,LifeStyle,629,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,2
3fdb311d-00bf-44bf-8fda-1b39ead676dc,Outcall,Returns,Wrong,The customers service is good ,9679b280-81f0-40d4-a101-1689051c6766,,16/08/2023 10:33,17/08/2023 08:25,17-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
9640a9c6-9f1e-4a07-a5c7-8b3d70c3efa8,Inbound,Order Related,Installation/demo,Nice ,82d99fb6-6b79-4cb2-8788-31c76327b8a2,,17/08/2023 21:43,17/08/2023 21:45,17-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
e81b62f4-255e-4146-81ad-7dbc910679a7,Inbound,Order Related,Delayed,,87e196fd-768f-4957-b5ce-0cbc55c3ff93,,17/08/2023 12:24,17/08/2023 12:26,17-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ec8d6d60-17ab-42dd-92e8-b5bc0ffd6fca,Inbound,Returns,Fraudulent User,,99fd6846-3994-42d8-8e52-7fea84f5478e,22/07/2023 20:33,17/08/2023 09:44,17/08/2023 09:53,17-Aug-23,BALESHWAR,LifeStyle,3499,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
fafaa33c-1978-4655-8490-5896a4ee8d60,Inbound,Returns,Reverse Pickup Enquiry,,c1472d0d-85a8-4feb-bcbe-e3b959122ed9,,17/08/2023 11:58,17/08/2023 12:01,17-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
d948d0e7-92ed-49fa-b352-7697c43f8652,Inbound,Order Related,Delayed,My complaint is raised but it will take time to solve the issue ,6aaebed7-eb64-497a-8d91-2ed65830c867,,17/08/2023 14:30,17/08/2023 14:33,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
5632be48-3d58-4d46-ac33-4ea638c54826,Inbound,Returns,Reverse Pickup Enquiry,,f4cf977d-9339-4bf5-9b76-2bc59e33d8a6,,17/08/2023 15:19,17/08/2023 15:23,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
004f11b3-d32d-42ee-8482-e2ed17022396,Inbound,Returns,Reverse Pickup Enquiry,,03f0546b-3d43-425f-a6e3-8b74bcd70f36,,17/08/2023 15:40,17/08/2023 15:43,17-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
22e9fbf6-375c-45f1-aed5-ad197fe32561,Inbound,Returns,Fraudulent User,,bd440c7d-4a3f-4a60-8be2-c21a4790a657,,17/08/2023 23:47,17/08/2023 23:49,17-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
cb0ea5e3-d58f-4176-9919-5b7a57806301,Inbound,Order Related,Customer Requested Modifications,,cc1e76f1-380f-49d2-a678-4d14a1c625ba,,17/08/2023 17:17,17/08/2023 17:18,17-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
11c86bbb-232a-4fe6-b9f0-b38cd4628d95,Inbound,Returns,Reverse Pickup Enquiry,PACKING OF ORIGINAL PRODUCT WAS VERY BAD. DELIVERY FOR EXCHANGE WAS NOT HELPFUL AT ALL.,ed7d8e83-52e0-4929-9bc0-4c5f59ee5b65,,17/08/2023 12:05,17/08/2023 12:07,17-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
382cdfff-cb8d-4354-ae68-5856d6fbc2b5,Inbound,Returns,Missing,Missing packaging,05fbef33-b009-4d01-b81e-080f4a4dc1ce,,17/08/2023 09:53,17/08/2023 11:12,17-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,1
a50530df-2ef1-44d8-9fde-67ab915c5097,Inbound,Returns,Reverse Pickup Enquiry,,009c54b0-d3b7-4210-8696-c8956f07a801,,17/08/2023 07:46,17/08/2023 08:11,17-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
14832a56-74df-4e18-a4b4-368badfc3c05,Inbound,Returns,Technician Visit,,c9e6b0cd-3757-4af4-baf5-6a9adcecaa08,,17/08/2023 11:36,17/08/2023 11:37,17-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
661fe70c-ce00-4fa2-bd3e-eea5a5b6f52f,Inbound,App/website,Issues with Shopzilla App,,7f49b39d-d336-435f-856d-620d29d41992,,17/08/2023 13:38,17/08/2023 13:42,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
9e50a657-5201-47c5-84fe-8a7b7017a970,Inbound,Order Related,Delayed,,9e98da56-7a31-4cc9-a503-aa17847286ea,,17/08/2023 14:43,17/08/2023 14:46,17-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
810cbfe7-77ff-471c-a1b4-92c4346c2ddd,Outcall,Order Related,Invoice request,To do more flexibility with the company regarding goods,8097953b-b5be-4e64-a8a6-1b68715a64cc,,17/08/2023 21:31,17/08/2023 21:33,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ddbe0098-4228-4c7c-b968-4d120b3fb620,Inbound,Returns,Wrong,,0624dc92-92df-449f-9e67-4f2ee8652202,11/08/2023 13:08,17/08/2023 09:00,17/08/2023 09:01,17-Aug-23,NEW DELHI,LifeStyle,581,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
89425d6f-89e0-44e5-991a-1705208c849d,Inbound,Returns,Reverse Pickup Enquiry,"Sorry, but i am not suggested",d22a8f33-0779-451e-ada7-5819ce65921e,,16/08/2023 16:46,17/08/2023 13:06,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
99803c3b-d0fb-4276-8604-4b947b6e7edf,Inbound,Returns,Service Centres Related,,95f74aa7-328d-4cdc-962b-e42aaf463b7a,,17/08/2023 11:44,17/08/2023 11:48,17-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
82681fa8-7c9c-4f87-a637-295821e6234d,Inbound,Returns,Reverse Pickup Enquiry,,870af5bc-9449-4734-9dea-eb688acd1cb4,,17/08/2023 16:02,17/08/2023 18:29,17-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
00a00516-811c-4175-bdb8-38d8e4379f0a,Inbound,Feedback,UnProfessional Behaviour,,6ca91dc1-e3eb-4dfc-a682-9379b937a59f,,17/08/2023 21:00,17/08/2023 21:01,17-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
ef0e7f24-330e-473e-adbc-86d7d0b73024,Inbound,Returns,Fraudulent User,,664f3962-e871-4142-96e4-936a54f5c630,,17/08/2023 21:20,17/08/2023 23:03,17-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,3
6753c5c7-a19c-4b21-8050-231b62019eee,Inbound,Payments related,Payment related Queries,"In the app/website, it was not written that the delivery of my product \""FILMORA 12\"" will be by E-mail, else I would not have ordered the product.",c5010b47-9451-4850-94a0-116e305814a0,,17/08/2023 21:38,17/08/2023 21:41,17-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,3
7c2cc342-ee27-4d28-bfbd-96d2a6c494ae,Email,Returns,Damaged,,2c9b7f6e-7cd0-4c70-9901-ae7fa2bb0909,07/08/2023 14:57,17/08/2023 12:31,17/08/2023 12:47,17-Aug-23,MADHUBANI,Mobile,18999,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
d7c4ee0b-53a6-476b-a9c0-964a0900c619,Inbound,Returns,Reverse Pickup Enquiry,Good,6f589f71-2eef-4c73-9711-9a7345cb565e,,17/08/2023 09:37,17/08/2023 12:18,17-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
2d351dc3-af79-450c-a1cc-d4333580d832,Inbound,Returns,Reverse Pickup Enquiry,,9aaa541f-ab95-439d-aa5e-a13c35342c6c,,17/08/2023 14:46,17/08/2023 14:48,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
c15f151a-bcda-4b09-b7df-78877767ab3e,Inbound,Order Related,Delayed,,0a09b403-3571-4daa-ba24-63ab939557c2,,17/08/2023 08:59,17/08/2023 09:01,17-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
1198d8bf-fe48-410c-9c78-5eb96770ac13,Inbound,Returns,Reverse Pickup Enquiry,,22fe0455-784c-41f6-a04c-317f40724b39,,17/08/2023 10:27,17/08/2023 10:31,17-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
68640a24-c268-4059-8952-25381e89e31f,Outcall,Returns,Product related Issues,Ni working,eafc048e-8d83-443f-90e9-d9b7a061d767,,17/08/2023 11:39,17/08/2023 11:40,17-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
9a25cc31-5c63-4401-a408-7083b61b028d,Email,Order Related,Customer Requested Modifications,,5a65ea8e-7522-4ed3-84be-a88c10caa7f1,,17/08/2023 12:00,17/08/2023 12:01,17-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cabd15cf-d2da-4255-8fe6-10b986734a00,Inbound,Order Related,Order status enquiry,,1bf05c59-d3a3-4b28-b51f-c786cd2920d1,,17/08/2023 15:33,17/08/2023 16:58,17-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d1f0b71e-1af7-4ec1-8b9e-b0e94f538084,Inbound,Feedback,UnProfessional Behaviour,Missing product ,2bcc8995-39d9-4d4f-985e-d0883bba5df8,,17/08/2023 13:24,17/08/2023 15:05,17-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
5bf5489e-f122-45aa-8b30-9a9ba2e49b0f,Inbound,Returns,Reverse Pickup Enquiry,,7f6ff2c7-4187-4c07-b764-316bb3d6a3ae,,17/08/2023 14:58,17/08/2023 14:59,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
29a2bff4-9717-495d-9f6e-50de9461cd41,Email,Returns,Return request,,b91713f0-7c38-42f9-9047-8f5619de7143,,17/08/2023 15:39,17/08/2023 15:40,17-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,3
48c185e4-bf02-4ece-98e2-4c7edda7731a,Inbound,Order Related,Order status enquiry,Very nice ,2dc15a92-5beb-47b4-99ad-cddca079d505,,16/08/2023 20:38,17/08/2023 06:51,17-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6eda7ab0-a38a-474e-8564-d17f880f1ed0,Inbound,Product Queries,Product Specific Information,,149fb085-a778-4e9a-8212-c09cad088fa0,,17/08/2023 17:27,17/08/2023 17:40,17-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
3fb227a8-dc61-49ec-92c9-b090e0f959c5,Inbound,Product Queries,Product Specific Information,,e647f760-e663-4896-80f9-b1b9059a7f3d,,17/08/2023 18:51,17/08/2023 19:16,17-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
de6e954e-5b0f-45aa-8df3-b317699bcb54,Inbound,Returns,Reverse Pickup Enquiry,,9c3d224c-9189-4ee3-8452-2cce31a224f7,,17/08/2023 10:13,17/08/2023 10:17,17-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
28715615-ec6e-4dcf-92f5-67a5fbb5a5fc,Inbound,Order Related,Installation/demo,,fe6456a2-aee5-428f-8228-6152ff8b49ba,,17/08/2023 13:13,17/08/2023 17:15,17-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,3
a00b96e6-7b66-4424-a032-de441da6e76e,Inbound,Product Queries,Product Specific Information,,8185024e-9895-40cc-b8dd-d00935098424,,17/08/2023 16:10,17/08/2023 20:10,17-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,4
d52a9b36-b8da-408c-aa43-73a12aa48b79,Inbound,Refund Related,Refund Enquiry,,19c593a2-bb4a-4a7c-ad22-79596a073df4,,16/08/2023 20:25,17/08/2023 12:45,17-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
8846066a-29c7-4c92-91de-870fa6c18a33,Inbound,Product Queries,Product Specific Information,,01525bc4-4494-47fc-850e-e01934724ff4,,17/08/2023 12:53,17/08/2023 12:55,17-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
a28fd293-8581-4cb9-927c-009b7205dc9c,Inbound,Returns,Fraudulent User,Good surpport,89365973-f58c-43b4-9a93-dd3a98491cac,,17/08/2023 19:09,17/08/2023 19:11,17-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
cd18dbd4-435d-4070-b16b-f56b1dbf0a00,Inbound,Returns,Service Centres Related,Contact with supplier you should make more strong,31066039-94b8-41cd-92ec-fca09695c75c,,17/08/2023 13:05,17/08/2023 13:41,17-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
0dcddd9c-3480-4d8c-80b2-63a19f6750bc,Inbound,Returns,Reverse Pickup Enquiry,Need faster approach towards refund.,c26caad0-d6d1-4671-bb4c-a870bc5bc425,,17/08/2023 08:07,17/08/2023 08:13,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
10a2a139-b0f1-44e3-8834-303393b67989,Inbound,Order Related,Installation/demo,,e4a6cf7f-3dc8-457d-9293-d4a6516af9d9,,17/08/2023 11:28,17/08/2023 11:45,17-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
065c16ae-7f1f-44cd-88a3-85102f1cedfa,Inbound,Order Related,Delayed,,d6456410-c6fc-4a8f-ae4f-41798e2d5c22,,17/08/2023 20:32,17/08/2023 20:34,17-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
bee003df-bf1c-4499-abcf-2ea502709417,Email,Order Related,Delayed,Mera item mughe nhe mila ,ce947477-7e7e-49ed-bdc6-3c5ecec1179b,,16/08/2023 16:54,17/08/2023 23:46,17-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
540acb08-8755-457e-b21d-1e6ad538db7c,Outcall,Payments related,Online Payment Issues,,b11c1d52-d651-4b89-9df0-3b4fb7812379,,17/08/2023 10:30,17/08/2023 10:35,17-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
07e155f7-b849-44c4-a011-f2d034ff16d3,Inbound,Shopzilla Related,General Enquiry,Thank you Shopzilla ,9c0c66b0-8806-4150-aa7b-7ba7cd520457,,17/08/2023 22:48,17/08/2023 22:50,17-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
dd4a0b38-90a5-41e4-882b-114eaf005f46,Outcall,Returns,Reverse Pickup Enquiry,Good job,9c542498-40eb-4d7c-9032-1bc504e7092c,,17/08/2023 13:31,17/08/2023 13:39,17-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
233ae0f9-edc4-46ce-b093-d95e939465e9,Inbound,Order Related,Order status enquiry,Very helpful good communication ,60c368aa-49c8-47d1-8176-70e02abee703,,17/08/2023 17:36,17/08/2023 17:47,17-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
7bed3f61-250f-458d-8a8b-cde6098a897b,Inbound,Product Queries,Product Specific Information,,ca8ace23-dd9d-443e-b594-712e1997ccdc,,17/08/2023 20:21,17/08/2023 20:36,17-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,2
c211be27-3577-43df-8856-ff1470ec02c6,Inbound,Order Related,Order status enquiry,,5d61afe0-5477-4767-aa05-1dcb4f8754e7,13/08/2023 22:12,17/08/2023 21:57,17/08/2023 21:57,17-Aug-23,SIKAR,Electronics,1599,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
c55c11f0-fdd0-4845-8d3f-bdfe81d509b1,Inbound,Returns,Fraudulent User,Good,d5cfcbe4-ae66-4915-8a77-43d405ff2f2d,,17/08/2023 10:00,17/08/2023 10:07,17-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
2f9cde55-3c9c-4d77-89d9-1237f2b8c705,Inbound,Product Queries,Product Specific Information,,324e8f9c-8c1a-481d-9211-2d0abe388b90,,17/08/2023 11:08,17/08/2023 11:09,17-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
faec5380-8295-41db-b3ae-bed04be7e81f,Inbound,Order Related,Invoice request,Don't keep waiting on hold while we connect to customer agent. ,65b9c364-6be6-4bd7-acf2-9274e5946158,,17/08/2023 11:08,17/08/2023 11:09,17-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8f1479a7-535d-4b21-b63a-400a6ca2e8fd,Outcall,Order Related,Order status enquiry,Worst mentaince ,e79b2b0a-47fd-4018-aff5-2fd7ff45c89b,11/08/2023 14:48,17/08/2023 20:30,17/08/2023 21:00,17-Aug-23,GUNTUR,LifeStyle,499,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,1
534653f7-b16d-450a-b3d4-f6de198b9f1a,Outcall,Returns,Return request,,41c53d64-4f19-4c98-a7b7-b7d9a5b381a7,,17/08/2023 15:11,17/08/2023 18:10,17-Aug-23,,,,410,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
fda37c9a-fa0c-4ec9-afe9-f1886b5003a2,Inbound,Returns,Reverse Pickup Enquiry,Fu8fdu,48091b27-7eba-4437-adf8-8e910ddd65bf,,17/08/2023 20:57,17/08/2023 20:58,17-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
bcdfb7b6-180f-4f51-9c4d-482b998040e3,Inbound,Returns,Reverse Pickup Enquiry,,4a153aa6-988f-4bf9-b9fe-5450cade7c65,,17/08/2023 13:47,17/08/2023 13:47,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
b237e171-f238-4024-9863-786c8af44cdd,Inbound,Returns,Reverse Pickup Enquiry,,54e29f54-6b5a-40e5-8944-da78809f6a6e,,17/08/2023 17:06,17/08/2023 17:08,17-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
04739e72-e2df-48b9-ba05-8f25602ad3f3,Inbound,Returns,Return request,,c3344ea8-d28c-4c26-ba86-53c028e97957,,17/08/2023 22:00,17/08/2023 23:31,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
739f8859-8388-4eeb-b8dc-fecf68c41d5a,Inbound,Returns,Return request,Bro solved my problem,74bc5a03-2ff6-4a9c-bc4b-120206c79fe2,13/08/2023 12:38,17/08/2023 20:54,17/08/2023 20:58,17-Aug-23,KALNA,Electronics,1399,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
46d9f802-7959-4cb8-bbec-bb45110c871b,Inbound,Order Related,Order status enquiry,Helpful support ,91761685-02de-47be-b0aa-12c3721546b2,,17/08/2023 19:11,17/08/2023 19:12,17-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
94112f3a-7773-4083-8bb6-5141c710aed6,Inbound,Returns,Fraudulent User,,bf3d689f-36d1-4952-bf3a-45f595101bc3,,17/08/2023 12:01,17/08/2023 13:41,17-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
730364d3-2467-465e-a6d6-64a1f521da96,Inbound,Returns,Return request,,0a1d7313-832a-41d8-ba75-b25a8fcfdc26,,17/08/2023 12:59,17/08/2023 13:02,17-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
04320368-6262-47ea-b541-54a26dab7793,Inbound,Returns,Reverse Pickup Enquiry,,bc94139f-c277-4873-a12c-012b35cef4bd,,17/08/2023 20:22,17/08/2023 20:24,17-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
04456e21-985d-4450-917b-d7673c775b92,Inbound,Returns,Return request,,4b51bb90-410b-47f5-a1c2-4cae24bbd659,,18/08/2023 00:19,18/08/2023 00:22,18-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
94add199-a120-4453-b143-63cc8acd3bc2,Inbound,Returns,Reverse Pickup Enquiry,,8e030979-bd46-44bb-860e-b6d77ae54f01,,16/08/2023 19:21,17/08/2023 15:40,17-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
83c22ce2-dcb8-436e-b449-8b9da7cc9dce,Outcall,Returns,Reverse Pickup Enquiry,,f5897064-65bb-47a5-bef2-b8f7ff09a7ee,,17/08/2023 20:14,17/08/2023 20:21,17-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
0d8f832e-1b82-4973-a9c4-8732b38a8947,Inbound,Order Related,Delayed,,e8cb55bb-b68f-4855-8105-abbe9e4741cb,,16/08/2023 15:29,17/08/2023 16:39,17-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2dd75670-b110-4249-9d82-9a5ef52bdcf7,Inbound,Feedback,UnProfessional Behaviour,,9826e046-9653-4a3f-b142-6582fc1ca0da,,17/08/2023 11:48,17/08/2023 15:36,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
c914ce03-3326-4b45-84ce-aaaefda98074,Inbound,Order Related,Delayed,,d4e32724-5eb1-4b55-83be-1248a70700b2,,17/08/2023 09:11,17/08/2023 09:12,17-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
d50a7d67-5ebc-4a48-938d-ede60c73224e,Email,Refund Related,Refund Enquiry,,03d60baa-4170-4579-bb6d-814810e7893f,,17/08/2023 13:24,17/08/2023 13:25,17-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
0f70e86d-8b6d-4c67-9193-411a82024cbd,Inbound,Product Queries,Product Specific Information,Good ,d3e1fbd6-dd82-467e-bc3a-ee0f31d450ca,,17/08/2023 14:06,17/08/2023 14:07,17-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
a43a0d49-45ad-46fd-bf12-d6e03e2e8051,Email,Order Related,Delayed,,f1ba5bd3-51c5-4ef0-96bc-80c808835bac,11/08/2023 20:01,17/08/2023 10:45,17/08/2023 10:45,17-Aug-23,NANDED,Books & General merchandise,126,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
1c5bfe45-4030-4672-8a6c-ad9ad93c93ce,Inbound,Returns,Reverse Pickup Enquiry,,6c73326d-f52c-4856-9cf0-990993eb13c9,,16/08/2023 11:48,17/08/2023 08:57,17-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,4
ec621a24-473a-4d3a-96a4-2822e7ff04f2,Inbound,Order Related,Order status enquiry,Speedy response ,f7205339-1c51-4b56-b445-1577a02e1b87,,17/08/2023 09:53,17/08/2023 09:56,17-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
a43d1444-9a1a-43be-8817-598b60e9342b,Inbound,Returns,Reverse Pickup Enquiry,,e39bb860-5c93-4991-ab9f-1b60207bc731,,17/08/2023 11:56,17/08/2023 12:08,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
f2fb9a9d-153c-43f1-b8b9-fa41c10bff84,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,1e931399-38d0-4250-84ca-2d4b29745ace,,17/08/2023 14:55,17/08/2023 14:56,17-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
35918bed-5d0a-4338-ac9d-5cf96b0cfcdf,Inbound,Cancellation,Not Needed,,b2ed54a5-f970-48d2-a589-202f7e9c21db,,17/08/2023 08:35,17/08/2023 18:53,17-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a8c2f62a-35be-4e15-8e23-bf7be4a0a993,Outcall,Cancellation,Return cancellation,,213eabc1-d6eb-40fb-b20a-9583fa894043,,17/08/2023 10:16,17/08/2023 10:18,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
76a7dc79-fb24-4e33-b436-f1fd2c8ff1a9,Inbound,Returns,Reverse Pickup Enquiry,,a6d9408f-f654-44d0-8b83-6e6f9319bbe5,,17/08/2023 17:51,17/08/2023 18:21,17-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
091915d4-a425-4b0d-b747-1bd34b254be3,Inbound,Returns,Exchange / Replacement,Please solve the problem s ,0774de1b-8482-4bc9-b07f-05828c9e7eb1,,17/08/2023 20:10,17/08/2023 20:16,17-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
72c160ee-57e5-465d-bb2f-fed975e28dcb,Inbound,Returns,Fraudulent User,I'm happy ,dbf5ed4a-eab6-4ee7-bab4-f1b4df95a01d,15/07/2023 21:34,17/08/2023 10:26,17/08/2023 11:01,17-Aug-23,BALESHWAR,Electronics,799,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
76c3a17e-7cc3-4117-90c4-69e882584d5e,Inbound,Returns,Missing,,abf79fa6-b75c-48db-8362-5dae1fd0a1a0,,16/08/2023 08:07,17/08/2023 09:40,17-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
130025b8-d94f-4be7-a121-f9ea26c80fd6,Inbound,Returns,Exchange / Replacement,,2ae31e2b-2514-4812-aecc-9bc545cc722c,,16/08/2023 22:10,17/08/2023 12:11,17-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
327012ed-0f9a-4ac9-942b-76d0cebea263,Inbound,Cancellation,Not Needed,,42393962-7149-4f47-98cd-0f52ee1dff40,04/08/2023 20:31,17/08/2023 09:13,17/08/2023 09:19,17-Aug-23,SURAT,Books & General merchandise,278,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
4489db7e-2c48-4a3f-a284-c5f8f788df72,Inbound,Refund Related,Refund Related Issues,Thank you so much for the help and please refund complete   digiye,9365a3a2-b274-4ac8-bdac-9309252c4bf3,,17/08/2023 07:31,17/08/2023 07:35,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
639aeb9b-4795-43a4-b1cb-863ce3cb0881,Inbound,Offers & Cashback,Affiliate Offers,Good conversation ,40766823-35b2-4dcf-8da7-597a24878f39,,17/08/2023 09:22,17/08/2023 09:28,17-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
6e7bbda6-8078-4963-bf7e-2c13f21a2f10,Inbound,Returns,Reverse Pickup Enquiry,The experience was very goodBut kindly do process my return request ,eaefe8f0-220c-4280-a60f-789dcfd14fa4,,17/08/2023 11:28,17/08/2023 11:34,17-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
e4f6bfeb-c337-4a5c-9575-88c4ddae223a,Inbound,Order Related,Delayed,,fce719d9-5919-4004-9b38-d5591f86de80,,17/08/2023 12:33,17/08/2023 12:37,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
1592d94e-143e-4129-a23d-d943f7ab228f,Inbound,Returns,Return request,,532b3d22-fce2-4fb5-99b6-8857d49fd867,,17/08/2023 17:34,17/08/2023 17:42,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
3c58cedd-5c0f-4505-9801-9ae8dfc58369,Inbound,Returns,Missing,,020f93e2-afa7-4c28-a371-743a7b3bbf7e,06/08/2023 22:59,16/08/2023 19:40,17/08/2023 15:07,17-Aug-23,BOLANGIR,Home,629,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
53e91748-44fd-4a5d-a49e-6692af117ec5,Inbound,Returns,Reverse Pickup Enquiry,,a2f87b41-be71-4c4b-b921-114778a3521b,,17/08/2023 10:07,17/08/2023 10:23,17-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
2bdc01ab-ae44-4a55-aefd-1adfd2f5a7e2,Inbound,Order Related,Delayed,Very Good. ,b72cdcbf-cd56-4d06-9730-790de8ae497c,,17/08/2023 18:57,17/08/2023 19:09,17-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
9fd169ef-3d05-4e58-a4ef-5f8acf80e5ec,Inbound,Cancellation,Not Needed,,5f9b05cb-cab4-4007-bde3-c393b45ec7f6,,17/08/2023 10:47,17/08/2023 11:23,17-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
537425bb-9133-444e-8123-24ae0f92d164,Outcall,Shopzilla Related,Shopzilla Rewards,,6b5722c2-2628-45fb-a0f5-8bf32ff7e562,,17/08/2023 10:34,17/08/2023 11:34,17-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
7079ab65-e274-4fb0-bdba-a93f3accd635,Inbound,Returns,Reverse Pickup Enquiry,,484a6362-2947-494a-a8f1-1251ac753e43,,17/08/2023 18:36,17/08/2023 18:40,17-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
44e07963-c334-436f-924f-d57121dc0468,Inbound,Returns,Reverse Pickup Enquiry,,e77f2dbc-64a0-4ddb-bcf2-839334e3acfe,03/08/2023 17:23,17/08/2023 15:16,17/08/2023 17:03,17-Aug-23,NEW DELHI,Books & General merchandise,139,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
67efce14-0ebf-452f-965f-4bc2125a047b,Inbound,Order Related,Delayed,,9591b937-d7b6-45df-816a-06855b800e38,06/08/2023 08:28,17/08/2023 08:29,17/08/2023 20:40,17-Aug-23,COIMBATORE,Books & General merchandise,358,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
26a3cd62-6aa2-4a13-a1f7-efb6c3e05a07,Inbound,Order Related,Delayed,,816bfe46-37d6-4559-96f8-f6f8858f19ef,,17/08/2023 09:42,17/08/2023 09:51,17-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
d3f00c96-ac17-44a7-8fed-7ed8a8245e9f,Inbound,Order Related,Installation/demo,,0f01d15d-e87f-4d2b-bb49-00a39cf11c79,,17/08/2023 11:45,17/08/2023 11:46,17-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
9b573d1c-3cc5-41c6-898d-f3740fa97713,Inbound,Returns,Return request,,dc65b885-a03e-41d5-8d87-23a8172ce1e4,,17/08/2023 15:30,17/08/2023 15:33,17-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
2456c4b8-22b9-4694-b170-3340e8d515cb,Inbound,Order Related,Order status enquiry,,cecc0e7f-b731-40b3-b671-90ee781cef47,,17/08/2023 17:32,17/08/2023 17:34,17-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
ce880928-935e-4e3a-8fc9-9579bc52c4aa,Inbound,Returns,Reverse Pickup Enquiry,,5729f113-642b-4602-aff0-ba20c184ae9a,,17/08/2023 18:19,17/08/2023 22:19,17-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
9f971c6b-971d-48db-8753-d0aa682f8201,Inbound,Returns,Return request,Very polite person ,3c792cc3-60d3-4913-b419-48e07fddb8e7,,17/08/2023 21:22,17/08/2023 21:26,17-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
3009011e-1b1b-4dce-9e7c-3d2b6549acad,Inbound,Order Related,Order status enquiry,,d0eac7dd-6cad-4f88-b17a-43cf9329c62a,,17/08/2023 18:51,17/08/2023 18:54,17-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
54e0258e-5283-4a67-8de3-33834a42cfb9,Inbound,Returns,Return request,,c099cc08-a174-43ca-9de5-b121fd647d5a,09/08/2023 09:48,17/08/2023 13:44,17/08/2023 13:46,17-Aug-23,KOTA,Electronics,2499,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
2ea80808-c455-4507-a08f-8b9c2eab324d,Inbound,Returns,Return request,Good ,a6be2510-13c4-43d6-b42c-024e47ff36d3,,17/08/2023 10:55,17/08/2023 10:58,17-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
9f323fc6-632c-489e-8ada-b425baaae95f,Inbound,Order Related,Seller Cancelled Order,,caed0f5d-24e6-446c-b1ea-7d04d9ddc9c2,,17/08/2023 17:21,17/08/2023 17:26,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
446d9413-9978-4393-a90d-585192cf10cb,Inbound,Returns,Fraudulent User,Good ??,ebb5a781-92f3-4706-a40e-973f6125fe87,,17/08/2023 07:51,17/08/2023 07:54,17-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
9f5e9051-ea8e-4df0-8bde-e29d5f5ce3f5,Inbound,Returns,Reverse Pickup Enquiry,,f60dbb15-f77a-44bc-8a77-479a6bb68df1,,17/08/2023 10:00,17/08/2023 14:36,17-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
ad6efdcf-6af8-4456-ac33-d23b7e99bc22,Outcall,Returns,Reverse Pickup Enquiry,Very good support,eaedd004-23ba-446e-8bc8-28c090604ef2,,17/08/2023 10:56,17/08/2023 11:05,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8a13e443-4211-4472-8330-6ed15f455fcd,Inbound,Returns,Return request,Good ,9a66d529-be53-465f-84c5-95ebd923223b,,17/08/2023 12:06,17/08/2023 13:19,17-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
bc9296c0-450d-4e37-ac01-ef6390939c12,Inbound,Returns,Reverse Pickup Enquiry,,578fe3b4-c4a8-483c-9fd9-db933d68d0cc,,17/08/2023 16:10,17/08/2023 16:11,17-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
4b39cb75-f64f-437f-9cef-0dd3613ac259,Inbound,Returns,Reverse Pickup Enquiry,,743a1ea0-382a-4ff6-b697-7db0e082b836,,17/08/2023 07:30,17/08/2023 07:31,17-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
74700ed6-8d5c-40c3-8650-44954b1b5030,Inbound,Product Queries,Product Specific Information,,e480210e-1890-43f4-8c5c-4f7a6de4dea0,,17/08/2023 12:07,17/08/2023 12:08,17-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d08a420d-d0c5-446d-9467-2f39ba0f08bf,Inbound,Order Related,Delayed,,31628c21-d3a5-4d1c-8a99-583a55129b9b,,17/08/2023 18:52,17/08/2023 20:14,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5a1d3413-980e-47b9-9bd8-a3f80b190011,Inbound,Refund Related,Refund Related Issues,Your service is very good. Nothing any changes.,9766d6a8-a182-47fa-95b8-9800df72720d,,17/08/2023 22:20,17/08/2023 22:22,17-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a1fa9b22-0401-4666-989b-7b64366602b3,Inbound,Order Related,Delayed,,73589a5f-b5e7-4bf2-9ff5-28b634d194a6,10/08/2023 04:52,17/08/2023 16:27,17/08/2023 16:30,17-Aug-23,HYDERABAD,LifeStyle,836,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
aa23b091-bf6a-43d0-b955-acf5ae5dd8aa,Inbound,Returns,Return request,,9132ec0e-dd7f-4276-bb6a-fd073cbe0527,,17/08/2023 11:40,17/08/2023 11:42,17-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
087dc22c-61e1-48de-a811-213958a3d702,Outcall,Refund Related,Refund Enquiry,,609405fc-6095-46e7-aed0-2b6501392938,,17/08/2023 16:53,17/08/2023 17:00,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
5f944947-f4ca-4bca-8233-bf933d45891e,Inbound,Returns,Return request,Nice to meet you ,a464aeb3-26d6-4f8d-836a-950ad86cd84b,,17/08/2023 09:30,17/08/2023 09:33,17-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
02091a4f-18fb-4035-97dd-7541e3b0d887,Inbound,Product Queries,Product Specific Information,,409e6c53-45f7-402d-bb8f-8c46f0b431ef,,17/08/2023 11:48,17/08/2023 17:51,17-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,3
f23a7357-e7e3-4411-8b4c-f2f795a8bee1,Inbound,Returns,Return request,,ca2057ee-1404-42dc-9371-a6123b9228d6,,17/08/2023 16:24,17/08/2023 16:25,17-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
514c38c8-8495-4add-b892-4bbb31c5848e,Inbound,Returns,Return request,  your Customer support helped me very well,ea9c6eb5-6fc9-4a94-b1b8-9ca23ce32148,,17/08/2023 11:57,17/08/2023 18:51,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
8ffe3943-130b-4924-8476-62376c73f3ee,Inbound,Returns,Reverse Pickup Enquiry,Please make sure u can help customer as soon as possible.. because I have waited a lot but my order is not picked up so I am disappointed ,d1ccac0f-0a2f-4df2-825d-6ab61122d550,28/07/2023 10:41,17/08/2023 08:48,17/08/2023 08:49,17-Aug-23,NASHIK,Home Appliences,399,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c01862a6-7c85-4b10-9597-41b1fb6dc0f1,Inbound,Order Related,Delayed,,9902ddc8-3bd5-48e3-8c53-14d65c686007,07/08/2023 08:23,17/08/2023 07:24,17/08/2023 07:45,17-Aug-23,OSMANABAD,LifeStyle,309,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
68852c81-fd90-4f20-81a7-f0e4a99ba82b,Inbound,Order Related,Delayed,,e3b89bc6-309a-4219-8499-f806fc2e395b,07/08/2023 11:02,16/08/2023 13:27,17/08/2023 12:35,17-Aug-23,HYDERABAD,Electronics,338,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
7ecc3ee6-4f9c-4812-b795-bebaa1f4f740,Inbound,Returns,Missing,,d8f6b723-2b89-4e20-abd6-6dad3cb27978,,17/08/2023 18:51,17/08/2023 19:04,17-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
7540a59d-b698-461f-8695-87a768eec944,Inbound,Returns,Wrong,,02b720e2-469b-407c-86c5-db1a589bff20,,17/08/2023 17:55,17/08/2023 17:59,17-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
c4112110-e9c3-4343-a4ad-89e397679d1d,Inbound,Order Related,Customer Requested Modifications,,7ba93456-29ff-4520-915e-e8ae05f851aa,,17/08/2023 09:26,17/08/2023 09:31,17-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
2b6a6650-b698-476d-9109-64d8d2e4bc85,Inbound,Returns,Fraudulent User,,1ad3585e-222d-42b7-9928-725ea279cf89,,17/08/2023 20:41,17/08/2023 20:50,17-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e6082981-7d16-4386-88fe-aa9d28ffd239,Outcall,Cancellation,Not Needed,,3e4ab60b-f977-43a0-b139-2a9e3e5e218d,,16/08/2023 19:00,17/08/2023 19:39,17-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
810127bd-51ef-408f-9985-242baf84c731,Inbound,Returns,Reverse Pickup Enquiry,Good ,e3ea7c86-5903-4875-9955-f206ee984e5b,,17/08/2023 07:37,17/08/2023 07:54,17-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,4
830eb2ef-00e4-43ea-ad24-ee36eda19901,Inbound,Returns,Reverse Pickup Enquiry,,c451bb99-fc20-47db-ba34-f1ef4d37cdc4,,17/08/2023 12:58,17/08/2023 13:00,17-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
fdb341e4-8935-4443-924c-e87961da6dae,Inbound,Returns,Wrong,,17ace250-0bc5-416d-b6e8-829f6c14cd85,,17/08/2023 06:26,17/08/2023 06:29,17-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
9d7d2f36-8757-46dd-8b60-528d484fe10e,Inbound,Returns,Reverse Pickup Enquiry,,61e3643c-54d3-4142-91bd-6df03d9ce3eb,,17/08/2023 09:19,17/08/2023 10:44,17-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1afa171b-1a8a-4cd5-9c22-e898a8c1826c,Inbound,Returns,Reverse Pickup Enquiry,Very good customer care service ,9e913391-ebaf-4f52-b5ed-57a1cb16f3ab,,17/08/2023 10:52,17/08/2023 15:06,17-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
0e8f8d97-8fce-4b49-912f-b4fac872f45d,Inbound,Order Related,Order status enquiry,,c3c4e3f8-6fce-4815-8e3c-3c556f89e3fe,,17/08/2023 20:46,17/08/2023 20:49,17-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
d99c64b5-3004-4630-8558-fd235633cbf3,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,a28b4fbd-90f3-4144-9000-25211a0d3e05,,17/08/2023 13:14,17/08/2023 13:23,17-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
414dece2-a24e-428f-997c-1105aa3482c2,Inbound,Returns,Wrong,,b333791a-828b-431a-afee-2f9eab8e6e33,,17/08/2023 14:27,17/08/2023 14:32,17-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
c97f3167-0643-4876-afcd-3a1c7e512228,Inbound,Returns,Return request,,0e6e1b88-9052-4db3-b013-e6228d397e3b,,17/08/2023 17:46,17/08/2023 17:49,17-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
024ed2d5-079d-49a2-8aab-08f808dffcfe,Inbound,Shopzilla Related,Account updation,,c3151bbd-5ad3-4ccd-a050-23340129946e,,17/08/2023 18:06,17/08/2023 18:11,17-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
f6e3483e-995c-4bef-95bc-7e5415e46c5a,Inbound,Order Related,Delayed,Customer care executive was very helpful,7fc929a0-71b6-4b52-8a86-e51d17b402d7,05/08/2023 21:56,17/08/2023 10:03,17/08/2023 10:08,17-Aug-23,CHENNAI,Furniture,7005,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
4ba697da-8adf-4ab3-87e8-95e3b1c86370,Outcall,Order Related,Delayed,,a50b4469-0b01-415e-8293-53e04f658123,,17/08/2023 09:24,17/08/2023 09:28,17-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
80db63ee-5c2f-4bb8-ae22-91aa04459151,Email,Refund Related,Refund Enquiry,,bfc90044-ccc7-438f-b426-e1b00c8d5fbd,,17/08/2023 19:58,17/08/2023 20:03,17-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a81b91bd-e3ea-4806-9f27-0e46a86394fe,Inbound,Returns,Fraudulent User,Product not pick up and exucative behaviour is very bad.,4083e357-bf54-4bf2-8231-ee8a3b998d27,,17/08/2023 22:43,17/08/2023 22:47,17-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
380b6362-a8f1-42c4-ba58-200aac6cbf1f,Inbound,Order Related,Order status enquiry,,d90f29ce-0101-4e6b-9067-b6a3306baa22,06/08/2023 13:02,17/08/2023 17:12,17/08/2023 17:15,17-Aug-23,TULSIPUR,LifeStyle,879,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
6880d53f-4a05-476f-9f86-587c0d92681f,Inbound,Returns,Fraudulent User,,2fc58ea7-f6a9-4e8a-b750-bf1a19e0ecaa,,17/08/2023 10:29,17/08/2023 10:30,17-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
2aed85d9-24e0-4f42-9ab6-a7c51ef330b0,Inbound,Order Related,Delayed,,7d04ccb1-33eb-4dba-bfd0-775b517fb88a,,17/08/2023 21:57,17/08/2023 21:58,17-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
726352f9-27ec-4554-9765-4e175b89f7c3,Inbound,Refund Related,Refund Enquiry,Nothing  to improve...he is well behaved and well mannered gentlemen..assist  me well..,9395db26-02a4-445b-967a-3c59701eb2ed,,17/08/2023 15:58,17/08/2023 15:59,17-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
4bec0b46-b9f9-405b-8f69-a333afa71f83,Inbound,Order Related,Delayed,Everything is fine,4ee6333f-7b2f-43fb-ac10-9a849c1ad028,,18/08/2023 01:00,18/08/2023 01:02,18-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
ff297a80-8a73-444f-aa57-19968a251bc8,Inbound,Refund Related,Refund Related Issues,,21812082-6d99-4837-bfd0-e3d1b2c8cd11,02/08/2023 18:13,14/08/2023 19:28,17/08/2023 10:22,17-Aug-23,FATEHABAD,LifeStyle,450,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,3
85bc7a03-a436-4ddd-8351-7119276f82e5,Inbound,Refund Related,Refund Enquiry,,8dd06f03-3404-43f1-b16d-c83f93b3c89a,11/08/2023 15:48,17/08/2023 13:28,17/08/2023 13:31,17-Aug-23,REWA,LifeStyle,749,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
653c57b1-b903-46e2-af8a-4d418679de1e,Inbound,Returns,Reverse Pickup Enquiry,,3a117c8c-5eb6-490c-aed5-8575146b35db,,17/08/2023 10:15,17/08/2023 10:25,17-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
85632d4a-367e-44d8-9b00-335295d5b76a,Inbound,Returns,Reverse Pickup Enquiry,,4b36e606-a0fe-4a79-a8c4-9454669434c5,,17/08/2023 13:06,17/08/2023 13:07,17-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
92192bb7-0093-4fe6-b56e-3d2548d9b5a4,Inbound,Returns,Return request,,6c8b7792-184f-43a1-84a7-0bcc44609195,,17/08/2023 19:22,17/08/2023 19:23,17-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
5486e713-1fde-44ce-b3d4-98fe67199c4d,Inbound,Product Queries,Product Specific Information,,1a5880e5-78f3-439f-9002-3f6c66f7d595,,17/08/2023 12:31,17/08/2023 16:54,17-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
a5910031-05dd-4e5c-9ae2-400e6cebcd31,Inbound,Order Related,Order status enquiry,,ffaf7e6a-b1e1-4743-8df4-b9fa19b25c29,,17/08/2023 18:56,17/08/2023 18:58,17-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,3
cb0d4071-87c9-4c8f-a0b9-190f56a01a12,Inbound,Order Related,Customer Requested Modifications,,dc00bee2-a1d6-4f7b-b1ec-db0a64995432,,17/08/2023 19:02,17/08/2023 19:02,17-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
03dfbbcd-445a-4673-92b3-fbd252b25871,Inbound,Shopzilla Related,Shopzila Premium Related,Nice,42d4e180-4d1d-4a41-be50-c862d6c1e49d,,17/08/2023 19:24,17/08/2023 19:28,17-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
41fbf887-59b8-4e70-84d0-862b6b57d57c,Inbound,Order Related,Seller Cancelled Order,,5e09966d-0b04-4b2e-8f58-3d597c4d4830,,17/08/2023 14:08,17/08/2023 14:12,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
88d76459-8ad7-480d-a707-f85fd70dd8c6,Inbound,Order Related,Delayed,,b66ff376-8449-4d1b-b8cb-6019eae979bc,08/08/2023 02:04,17/08/2023 16:24,17/08/2023 16:25,17-Aug-23,SANASWADI,Mobile,24999,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f3250f4e-1f6c-47de-9230-7f5063f660e0,Outcall,Shopzilla Related,Shopzila Premium Related,Thanks ,b97b75db-fa50-4195-a19f-c6f8cb62b784,,17/08/2023 12:25,17/08/2023 12:31,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
ea8f7f22-8955-48b8-a426-13a9d5626680,Inbound,Order Related,Installation/demo,very bad Shopzilla.Only trouble .kindly contact ,fd4a37f7-a18d-4b57-a8ba-5b37794eccc7,,17/08/2023 15:35,17/08/2023 17:51,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
6079878e-8e2b-44f2-ad92-e36602f3d87c,Inbound,Product Queries,Product Specific Information,Im talking with your executive person was very mature he understands what problems im facing ,66397a3a-ef83-4a5c-9cc5-e1b4c9d1d0d9,,17/08/2023 17:47,17/08/2023 17:49,17-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
3e7d890e-002f-4fcf-9f95-39f047c596df,Inbound,Order Related,Order status enquiry,,895a9b31-fcf5-40ff-b82b-87b0317aa300,,17/08/2023 09:43,17/08/2023 09:44,17-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,2
a7d6ab92-86a1-4346-9d00-85b8d102e888,Inbound,Order Related,Order status enquiry,,88bc8541-9c4f-437d-a4fc-c57640941400,,17/08/2023 20:58,17/08/2023 21:03,17-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
0c1388af-9bfb-46b8-87dd-7aae31746d37,Inbound,Order Related,Order status enquiry,,42d07943-024b-4522-b932-86c0ec9494be,12/08/2023 13:39,17/08/2023 13:18,17/08/2023 15:27,17-Aug-23,NEW DELHI,Affiliates,342,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d782e609-5121-44b4-bc52-80190603eb70,Inbound,Returns,Fraudulent User,If there is open box delivery. The product showed to customer should also have the responsibility of delivery boy.,898cb9bf-ec1a-42fb-912b-e0dc97091883,,17/08/2023 11:05,17/08/2023 11:06,17-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
6983243c-ec63-45ea-ac5f-d72410c3457b,Inbound,Returns,Fraudulent User,,4d56469f-b88b-4ca0-8f04-a0b7f2960578,,16/08/2023 17:36,17/08/2023 08:12,17-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
236f12b7-4ba7-42bf-a33d-b04ec9e218da,Inbound,Returns,Reverse Pickup Enquiry,,0a46acc2-f7b0-4866-9f8e-f6a967951469,,17/08/2023 05:28,17/08/2023 05:46,17-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
bb722f6a-480a-42d1-82ad-b626aceee310,Inbound,Returns,Return request,,b7571263-faf0-412d-ba42-2e9aa9573cb1,,17/08/2023 07:28,17/08/2023 07:40,17-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
dd45428b-f197-4555-bb0f-42862a51aba6,Inbound,Order Related,Delayed,Nice Customer service Team ?? ,1321c9df-9e5e-4c5b-ac06-8cbe95c1eb89,07/08/2023 17:20,17/08/2023 11:59,17/08/2023 12:00,17-Aug-23,RANCHI,Books & General merchandise,474,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
cc0fe69e-606b-413d-9e89-13ef9810b1d6,Inbound,Returns,Return request,,531579c5-1d7a-4d5e-b9e5-f9cc69193dc8,,17/08/2023 01:12,17/08/2023 01:36,17-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
bedf328c-a92a-4696-ab96-2da00be227fd,Outcall,Returns,Reverse Pickup Enquiry,Good,9502f65b-da83-4cea-8cc4-3a18dfe42311,,17/08/2023 09:54,17/08/2023 12:27,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
3d984d69-0d17-4738-93f9-23e487b41293,Outcall,Order Related,Invoice request,,3cd2199d-d6e7-47df-bdb9-ffac519d2665,,17/08/2023 15:56,17/08/2023 17:27,17-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
dff18f9a-224e-4c94-9765-4177ea975305,Inbound,Product Queries,Product Specific Information,,17714615-69e6-497a-9172-d97aca806d23,,17/08/2023 17:20,17/08/2023 17:36,17-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,4
6755ee44-e5e8-4856-8687-f9f974e7e406,Outcall,Returns,Reverse Pickup Enquiry,,7ea81772-6184-4bd1-ac8d-10ee9d8797a4,,17/08/2023 18:53,17/08/2023 19:29,17-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
bfc66a14-903f-4d24-9b4b-270697395689,Inbound,Returns,Return request,,c4b78684-599a-4112-8f0a-5f696258016b,,17/08/2023 19:21,17/08/2023 19:48,17-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
b5945a84-ce77-4321-b03f-ee60980bab35,Inbound,Product Queries,Product Specific Information,Gg,f023454e-ac32-45d6-9c39-2e61f85cc96f,,17/08/2023 19:36,17/08/2023 20:13,17-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
d9ac29dc-b36b-451f-9f76-11cd9725c7a9,Inbound,Returns,Reverse Pickup Enquiry,Thank you,45181436-3d6b-4d59-a452-db5489df2d3d,05/08/2023 18:31,17/08/2023 16:40,17/08/2023 17:21,17-Aug-23,GUWAHATI,LifeStyle,889,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
bc6cd4b6-0fe2-4018-8c8e-f309afdfe914,Inbound,Returns,Return request,Rihgt inf,0998b876-8e0e-457d-9f4a-6da6e857a16c,03/07/2023 13:38,17/08/2023 09:34,17/08/2023 10:02,17-Aug-23,LAHAR,Electronics,11499,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4c09d9ae-c04e-4903-a9bf-c8a6db73fee1,Inbound,Shopzilla Related,General Enquiry,,172e6f90-c1c9-4fe8-bd8e-469540d93f9d,,17/08/2023 11:40,17/08/2023 11:49,17-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
dfdbdc90-c08a-4afa-bb74-bfa7cc818b2a,Inbound,Returns,Reverse Pickup Enquiry,,2430997c-75a8-4338-9f4a-0431cefc4959,,17/08/2023 20:34,17/08/2023 20:35,17-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
9a6fe0c1-a1e3-4b95-88df-15b31172c6e8,Inbound,Returns,Reverse Pickup Enquiry,,077e4b0a-8efe-412f-bf36-d1f58485b1e9,,17/08/2023 21:12,17/08/2023 21:14,17-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,2
5eefe4cf-2293-4aee-ac85-aad4caa3c668,Inbound,Returns,Fraudulent User,,45350e9d-5e04-411d-b557-f2fd6a829921,,17/08/2023 21:35,17/08/2023 21:38,17-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
3a9ad97a-8c6c-4de5-8593-d1506907ae2a,Outcall,Returns,Reverse Pickup Enquiry,,de326f23-1129-4e87-8b74-c1eca7489079,,17/08/2023 22:49,17/08/2023 23:01,17-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
9168c528-0c41-4bd0-81fe-7c62c255ccd5,Inbound,Returns,Return request,Super ,2a552f62-91d3-4d86-a33f-cd186d9d137f,24/07/2023 18:08,17/08/2023 14:49,17/08/2023 17:23,17-Aug-23,JAIPUR,Electronics,999,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
2fbd4326-82c5-40d9-ae86-3051656d8621,Inbound,Returns,Reverse Pickup Enquiry,Good ,1639b4b5-d1ff-46de-8710-7077819372fe,,17/08/2023 09:13,17/08/2023 09:23,17-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
304d07b2-d12c-42d5-b477-7d54a484f39e,Inbound,Returns,Reverse Pickup Enquiry,,a56658fc-f833-4d58-b47a-2362a9157132,,17/08/2023 09:45,17/08/2023 09:48,17-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
c877c34f-afab-42cb-b166-e1e01ed5da0f,Inbound,Returns,Return request,,256497a3-e8ba-4db7-8305-c109a09366e3,,17/08/2023 13:33,17/08/2023 15:06,17-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5c960599-3e25-4773-bf29-99fa73ed9335,Inbound,Returns,Reverse Pickup Enquiry,Customer support executive behaviour was very good ????,d79de2d8-67a0-43cd-91a7-7cc14df166c6,,17/08/2023 10:39,17/08/2023 17:31,17-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
ed7ed74b-8fd0-44ea-b34b-b54ea1586592,Outcall,Shopzilla Related,Shopzilla Rewards,  complain my money not refund ,4e8fcbb9-7ad2-4990-8a8f-a502253fb8d1,,17/08/2023 22:10,17/08/2023 22:16,17-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,1
5dc2c136-0a05-4dd9-b736-6942fafe31da,Inbound,Order Related,Order status enquiry,,154d98d9-9109-4cf6-85d9-dbe387965f12,07/08/2023 23:25,17/08/2023 09:39,17/08/2023 09:42,17-Aug-23,BARASAT,Books & General merchandise,9799,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b53f0c47-f9e9-441f-958f-2a3c5f8f6919,Inbound,Order Related,Order status enquiry,,955bf0ec-021f-46d8-afe8-4ffe6fb29c79,11/08/2023 11:01,17/08/2023 16:06,17/08/2023 16:07,17-Aug-23,MUKHED,LifeStyle,449,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
c00e5abe-b256-4e8e-a254-7e7e8adcbb53,Inbound,Product Queries,Product Specific Information,,a4da21f6-1509-4d28-8cc7-54f80687b504,,17/08/2023 11:38,17/08/2023 11:42,17-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b58eb224-5cf0-4d3a-8790-1fe71a947979,Inbound,Returns,Return request,Customer support executive good cumunication.and thanks for helpful   executive.,9e564ce1-f5e0-4002-ad65-250ac1979ad8,,17/08/2023 16:27,17/08/2023 16:38,17-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
3feb7a24-5505-45f8-947c-8d56699a1f16,Outcall,Returns,Reverse Pickup Enquiry,My problem resolved ,939a921f-e9c8-4cca-be62-77b149aa18cd,,17/08/2023 17:53,17/08/2023 17:55,17-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
ad03ddaf-317c-49c5-bd7f-d756455e9c99,Email,Order Related,Installation/demo,,6f8ca60c-e590-4fd5-99b3-7d8d9402569c,,17/08/2023 20:47,17/08/2023 20:50,17-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
feb5de7f-805f-4f2b-970a-f51ca3011119,Inbound,Order Related,Delayed,,f814faba-8d70-472e-b5c2-78bfcabc9d44,08/08/2023 18:21,17/08/2023 10:47,17/08/2023 10:48,17-Aug-23,HYDERABAD,Electronics,155,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8f1e9238-cbce-4d0c-a99a-ddbea2c7049e,Inbound,Product Queries,Product Specific Information,,54f432e2-ec07-4ea9-86a1-3d3165aabdbe,,16/08/2023 13:28,17/08/2023 12:11,17-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
8b1d52ab-4462-4907-a7db-70e7552d7f03,Inbound,Feedback,UnProfessional Behaviour,Up se baat karne   up solve kardenge,d5eac2b8-d6bb-4601-91e7-d4662e972bc0,,17/08/2023 09:33,17/08/2023 09:34,17-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
d5b7c0ef-d074-4913-87a1-82b295bbdc43,Inbound,Order Related,Unable to track,,4cb7aac3-501f-42bf-b8f2-bd38ca15466e,,17/08/2023 11:41,17/08/2023 16:31,17-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
e9e170cf-f679-4925-b974-a5ba37ed8d5a,Inbound,Shopzilla Related,Signup Issues,Good experienced employee,2e2add0d-748a-4e62-a72a-18b916fe6f52,,17/08/2023 23:35,17/08/2023 23:42,17-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
2ba22fda-bd0a-4410-9969-0c53dbef0a8d,Inbound,Order Related,Delayed,Good service boss,03654e0f-7d8d-417c-92d4-773058d8921d,09/08/2023 10:58,17/08/2023 19:34,17/08/2023 19:37,17-Aug-23,HOSHANGABAD,LifeStyle,1895,,Ashley Yu,William Park,John Smith,61-90,Evening,5
01c7d1fb-a638-4c34-8a36-3e7f42a84a4b,Inbound,Returns,Return request,,222f25c8-a735-4f28-b38b-f556489ab1ac,,16/08/2023 21:20,17/08/2023 00:02,17-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,4
823ef4b9-6333-4a77-b120-af3f33e36167,Inbound,Returns,Exchange / Replacement,Good Support by help center ,0a6ba23b-63ad-4da3-8716-ed717bc1f7d3,,17/08/2023 13:57,17/08/2023 14:00,17-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c58a1999-c7f1-4b51-bea3-14a59f951f6c,Inbound,Returns,Wrong,,5705f53c-a530-498d-9dd4-9b08d163609f,,17/08/2023 11:56,17/08/2023 19:42,17-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
71a3bbfc-5386-4ebf-bd64-7cb5c1eb93ed,Inbound,Returns,Wrong,,74f68f27-fdb8-4f40-9c3c-e800bd0bd7c3,,17/08/2023 17:02,17/08/2023 17:05,17-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
d88d8c56-e4fb-42aa-9770-f63e3fe729f6,Inbound,Returns,Fraudulent User,,28ef2b16-db33-4f84-8c04-c18bca48b92a,,17/08/2023 08:45,17/08/2023 13:42,17-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,4
9f3ae4ea-d1d1-45d0-af1c-96c48d95d55a,Inbound,Feedback,UnProfessional Behaviour,,f2529290-9a73-4217-a9e2-abbf093eabdc,,17/08/2023 10:29,17/08/2023 12:46,17-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8c61b70b-e9c1-4e52-8530-a8ae6382f4cb,Inbound,Order Related,Invoice request,,037646f0-8a21-4b91-8382-6e638be67ae2,,17/08/2023 10:56,17/08/2023 11:09,17-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
2071a2a7-48fc-410e-86d5-1b17b656ee77,Email,Returns,Fraudulent User,"I talked with Shopzilla customer care executive named Shruti, Overal she was very good ,polite to me regarding my issue . I hope my complain raised by her will soon resolved.",f9326700-c7db-4197-affe-f420cb04e1ba,,17/08/2023 13:15,17/08/2023 13:17,17-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
0cff39c1-6412-40c8-a0a0-8dc4f47a1b2f,Inbound,Returns,Reverse Pickup Enquiry,,aacfb000-6e8a-41e7-a017-4936671d83b6,,17/08/2023 15:14,17/08/2023 15:14,17-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
d89a42e9-5b4b-49b0-9cec-7cde20660a34,Inbound,Returns,Return request,Need to carefull about order placed by customer ,459372d0-4a3e-457c-a603-aaf02035c47a,,17/08/2023 17:36,17/08/2023 17:47,17-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
721045f5-1c88-4706-861f-33be02d35de9,Inbound,Returns,Return request,,bd847e97-d24f-47e7-8195-cf9bfa471b68,,17/08/2023 12:45,17/08/2023 12:47,17-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
93263520-a12b-4fe3-b1af-83f96f18f3e7,Inbound,Feedback,UnProfessional Behaviour,He just kept me waited to connect to senior but he couldn't connect me. ,9339b827-cad3-4eed-b6ca-6770e0382585,,17/08/2023 13:33,17/08/2023 13:44,17-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,3
744fa330-7123-4967-a641-27a8bd3515cd,Inbound,Returns,Technician Visit,Support Executive Failed to HELP,9f91ce48-3883-4867-921d-269b420b37d0,,17/08/2023 19:19,17/08/2023 19:26,17-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,1
ad0a2c2a-ec90-4581-9e80-2e3278fb942a,Inbound,Returns,Return request,,1ad15bc6-62d3-4eda-bd20-5748ebba8b66,08/08/2023 11:20,17/08/2023 18:37,17/08/2023 18:39,17-Aug-23,MAHESANA,Electronics,1299,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,2
a73f04d9-fbb5-4558-818b-a35eef694d36,Inbound,Refund Related,Refund Related Issues,Nothing ,d2fc7450-3c47-4649-a40f-b6bce39c6f81,,17/08/2023 10:32,17/08/2023 10:49,17-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
0514fc34-04b3-4f35-9a22-5c86e337afb1,Inbound,Returns,Reverse Pickup Enquiry,,428736d0-e9c9-4775-a3d5-95da89b67c9b,,17/08/2023 12:26,17/08/2023 15:55,17-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
cc16c375-59f4-4a7d-88d5-57803503e2c5,Inbound,Payments related,Payment related Queries,,b64a9293-cb01-4d01-bc75-b69dfc6ff734,,17/08/2023 15:53,17/08/2023 15:56,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b046eb4b-ec5a-4f0e-ba63-ab7cd6670442,Inbound,Returns,Wrong,Be available ,73fc6a3e-3e5a-44bb-b86d-9b3514aa87f5,,17/08/2023 19:46,17/08/2023 19:48,17-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
6074c4e9-513f-4207-8c39-9fa04b0f7313,Inbound,Payments related,Wallet related,Well done!,130264bc-c663-4172-8062-b64401a68956,,17/08/2023 01:38,17/08/2023 01:59,17-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
a8278fbf-06ec-409b-9578-cb5e116ca954,Inbound,Returns,Reverse Pickup Enquiry,"The agent was well knowledgeable, hope this issue get resolved ASAP. thank you! ",e054ed2d-28b5-4474-bb98-b44324e20494,,17/08/2023 06:49,17/08/2023 06:51,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
5ea94781-1bec-4ff8-8cbc-4c5cf9ba99ed,Inbound,Order Related,Installation/demo,,4a06ac5f-4cef-41a0-bfe3-91708715c5c0,,17/08/2023 07:20,17/08/2023 07:21,17-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
d06405e5-128d-47ad-9bd1-ba7cf9ba5f9f,Inbound,Returns,Reverse Pickup Enquiry,,68083411-09fd-4293-b61a-04d69cf43f42,,17/08/2023 15:06,17/08/2023 15:09,17-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
0a2ff9cd-ddc1-4484-b591-da25fc2970b4,Inbound,Returns,Reverse Pickup Enquiry,Nice,8fb5f8cf-c1cd-4037-a2ac-582eafa4372a,,17/08/2023 22:29,17/08/2023 22:34,17-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
f9cf8dc1-d129-4356-b52e-6e9a3c084154,Inbound,Returns,Reverse Pickup Enquiry,,20e8319a-6037-4925-8000-b29122fac68e,,17/08/2023 09:00,17/08/2023 09:18,17-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
28ebb767-ce11-4b7e-82fa-7f317e9c916b,Inbound,Returns,Fraudulent User,Let me know contact number for delivery person,bf20a5c9-6a19-4a20-a65a-80ddadd613d9,,17/08/2023 12:10,17/08/2023 12:35,17-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5c1f5503-7924-4303-9649-3fcf1a2ea18a,Inbound,Returns,Reverse Pickup Enquiry,,91a56b9f-d32c-47ba-8610-1d25dd845d67,,17/08/2023 13:51,17/08/2023 13:53,17-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
4cf2b621-4d9b-4038-8d83-a920c476fa1f,Inbound,Product Queries,Product Specific Information,,eac4f173-8c81-44b1-9dda-1a6f4aeaca90,,17/08/2023 18:20,17/08/2023 18:29,17-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
43240f67-9c15-4edb-a34b-5739845b18b2,Inbound,Shopzilla Related,Shopzilla Rewards,,ca5eba63-ca99-4618-8194-6d311bd53902,,17/08/2023 13:58,17/08/2023 14:00,17-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
11f3b9de-1031-4f6e-810f-12f919d969fe,Inbound,Order Related,Delayed,,596ed4e7-4150-4a12-8037-81c947a50129,04/08/2023 19:58,17/08/2023 14:47,17/08/2023 14:48,17-Aug-23,NALGONDA,LifeStyle,499,,Casey Holmes,William Park,John Smith,31-60,Morning,4
4cbcbdad-37ca-40ee-91f3-786d02c7e719,Inbound,Returns,Wrong,Very good,0ca6bd85-ee71-464a-a459-0846583a3103,,17/08/2023 15:51,17/08/2023 15:51,17-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
b65c91fc-1186-4025-9b76-5642a5de72db,Inbound,Returns,Fraudulent User,,58fcaa0c-c742-4bec-b404-4ade3ca7114c,,17/08/2023 16:16,17/08/2023 16:18,17-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
918f57d3-b9f3-439d-857c-51e1a4cbbd95,Inbound,Cancellation,Not Needed,"Thank you so much Anand for resolving my issue, after reaching out multiple times and talking with multiple agents only and resolved my issue. He was patience, knowledgeable and professional.",629e7558-f74d-4fbf-9a7e-103829a1f289,05/08/2023 12:22,16/08/2023 12:10,17/08/2023 18:35,17-Aug-23,SAHARANPUR,Electronics,35990,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
664648df-2093-4c3c-b980-87779d15fddc,Email,Order Related,Installation/demo,,cb053adb-1abd-43c4-94e8-b59c662ec807,17/07/2023 16:51,17/08/2023 09:40,17/08/2023 14:30,17-Aug-23,PUNE,Home Appliences,15790,,Logan Barnett,William Park,John Smith,31-60,Morning,5
ee893ce4-3f49-4ed1-92cf-a4c951daaef0,Inbound,Cancellation,Not Needed,,c67a5a5a-a897-4e58-9f1e-7ff6df2c1684,11/08/2023 09:46,17/08/2023 16:43,17/08/2023 16:49,17-Aug-23,NEW DELHI,Electronics,745,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
edd86fd3-a085-4e31-aed1-b43785f0bead,Outcall,Returns,Service Centres Related,,36ab84ef-3c2c-4e90-86a1-1e10671af8c2,,17/08/2023 08:38,17/08/2023 08:38,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
1c2d45be-6762-448f-afb4-dc62421aa1d8,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla executives understood very well I am suffering loss as they have delivered insufficient item still they did not tried to help\u2026.one should go out of the box for the adjustment and customer satisfaction but Shopzilla doesn\u2019t care a bit about their customers very poor and bad platform ,6ea05375-7117-41c3-a701-9b589da90d30,,17/08/2023 09:44,17/08/2023 11:59,17-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
eb926add-de8b-449f-96ce-2f88e6b31cc4,Email,Returns,Service Centres Related,"I discuss with Ms.   she was not given proper answer and said to me talk to service center, center person talk to brand.",3e6d4b16-36b0-4804-8cd1-17ce371d4807,,17/08/2023 11:35,17/08/2023 11:37,17-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
1c680a73-6010-4ac7-a4ee-4758088b6f70,Inbound,Returns,Reverse Pickup Enquiry,,c5b622ee-6ad1-44fb-8a05-6c8c274a5fb3,,17/08/2023 13:15,17/08/2023 13:33,17-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
79814981-2894-47ac-98c8-047bd6958d77,Inbound,Refund Related,Refund Enquiry,,5efc0b57-e7ad-48a1-9465-d2158cae0515,,17/08/2023 16:11,17/08/2023 16:14,17-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
312b65c2-6cce-4caa-9ddb-cbf76c4ad583,Inbound,Order Related,Delayed,,23f9298d-1796-4b62-af27-d19a2afeeb63,,17/08/2023 23:52,18/08/2023 01:29,18-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
c772152f-cf11-48d1-8d1b-c8bd0b0e5d9c,Inbound,Returns,Reverse Pickup Enquiry,Nice,548327c6-0b16-4f0a-90b8-82c052bac3c9,,17/08/2023 10:57,17/08/2023 11:02,17-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
81c2e243-eba6-4424-acda-5d2b4a65bca4,Inbound,Returns,Reverse Pickup Enquiry,very poor delivery/pickup service,8d0ce75d-7546-484d-9268-f46ea03e7cc9,,17/08/2023 18:40,17/08/2023 18:41,17-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,3
66ea2a1b-03ff-4cf4-a78f-15f3d1014e2a,Inbound,Returns,Fraudulent User,,f0f4d0a5-f3f2-4370-b968-20a1fdc630fe,,17/08/2023 11:24,17/08/2023 11:27,17-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
51a133aa-7477-4f0f-980e-9f1b43c88b3b,Inbound,Returns,Service Centres Related,,eb8ae64c-fd3e-4dca-ad42-57d54d9aa8a7,,17/08/2023 16:55,17/08/2023 17:57,17-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
05289226-5e47-4d01-81d1-a6ef8e17e848,Inbound,Returns,Reverse Pickup Enquiry,,8bb2ae94-5c4c-4a16-b94f-8deb28ac5b3f,03/08/2023 20:37,15/08/2023 10:39,17/08/2023 20:44,17-Aug-23,SEHORE,LifeStyle,649,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a835cc7d-bfa6-4dd5-904c-a3cadbc10cc5,Inbound,Cancellation,Not Needed,,fb52b327-06ae-40a3-8523-c384f1f2568e,10/08/2023 09:48,17/08/2023 17:56,17/08/2023 17:57,17-Aug-23,NEW DELHI,Books & General merchandise,905,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
75f2721e-3c77-4968-b0c2-c4831b79a3a0,Inbound,Product Queries,Product Specific Information,,3c2f1acd-ef7d-4f94-a448-ea009d1c337c,,17/08/2023 10:56,17/08/2023 10:59,17-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
608fab80-5aaf-49b2-940b-d30194b3f3b6,Inbound,Refund Related,Refund Enquiry,How to transfer gift balance to account ,70698ecb-48b5-481c-a70d-cf10be753fc3,,17/08/2023 17:01,17/08/2023 17:24,17-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
181d2bc8-463f-49b6-aa98-56a97aaf778b,Inbound,Returns,Reverse Pickup Enquiry,,52d6a354-1de8-46e7-8de7-ea9a1eaaea1f,,17/08/2023 12:00,17/08/2023 12:08,17-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a6b66ee1-5fe5-458b-a3a8-dcce28c8dc17,Inbound,Returns,Missing,Nice,97f66fca-1590-4993-913f-c2e863f8bdbd,,17/08/2023 16:58,17/08/2023 17:02,17-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
e1e9a79f-10b1-4676-87bd-33240454e204,Inbound,Refund Related,Refund Related Issues,,a3d40980-6d11-4aa5-848d-4c410f9e2e37,15/07/2023 19:59,17/08/2023 08:28,17/08/2023 08:29,17-Aug-23,MOTIHARI,Books & General merchandise,221,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
494d014a-d8bc-4a59-9472-689b1e3eaf53,Inbound,Returns,Reverse Pickup Enquiry,Ok,689c9653-4ba6-41d1-bc81-fb3feba1df03,,16/08/2023 18:45,17/08/2023 21:36,17-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
895c8509-2aa6-44c0-b45b-443d6f258e9f,Inbound,Feedback,UnProfessional Behaviour,,6b8cbc72-2c3e-467f-91e0-62af48f7a49d,04/08/2023 23:09,17/08/2023 17:49,17/08/2023 17:55,17-Aug-23,SUMBAL,Electronics,2199,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
9ed9c757-702b-41a3-9656-89bcd7e05225,Inbound,Returns,Wrong,,76482bb8-fb6a-4f34-b093-0d46cd0af6b3,05/08/2023 16:41,17/08/2023 16:53,17/08/2023 16:56,17-Aug-23,Murshidabad,LifeStyle,915,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
9a9bf471-2187-41a4-9252-e75dbb6af5f6,Outcall,Returns,Return request,Nice talking and i am easily to understand..,61fd6eab-0d31-4b45-9a87-d94ab400803e,,17/08/2023 18:22,17/08/2023 19:53,17-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
a0f3c7d7-6f75-47ad-abc1-7e866eea7d4e,Inbound,Order Related,Installation/demo,,63229d22-8a19-417b-81a4-01b806296371,,17/08/2023 09:38,17/08/2023 09:39,17-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
1c814dbb-8ba7-4200-b517-2dfdc4e342c5,Outcall,Order Related,Order status enquiry,,a97b860b-87cd-4dfb-8778-0fca7e9d6647,,17/08/2023 12:34,17/08/2023 12:38,17-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
442b422f-587c-4b8d-bdf9-9904a4bca9c2,Inbound,Order Related,Order status enquiry,Excellent talk very nice,6b304175-9800-4595-8bb6-e65b0b868db7,,17/08/2023 16:13,17/08/2023 16:18,17-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
fce954c6-75fa-4084-a527-4bd1e2163932,Inbound,Returns,Return request,Customer is good for buyers ,1b2745a0-33f9-4e65-b1d6-bf9e26a97d68,,17/08/2023 17:40,17/08/2023 18:20,17-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
5faa13a5-ab0b-45f4-9cdb-1374db71b858,Inbound,Returns,Fraudulent User,"Please make sure that sellers are selling good products,but not used products, because we pay more for some products and buy ",a875dc12-716b-4e58-9da5-eaf5d2eb1790,,17/08/2023 12:21,17/08/2023 12:25,17-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
c425728d-17d5-4822-bbaa-2e940aecfcab,Inbound,Order Related,Invoice request,,2a8559a5-243a-4896-bdef-3b6452ce20ff,,17/08/2023 13:00,17/08/2023 13:02,17-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
a1207f79-1dbf-4350-a50a-10ebba8e6c1a,Inbound,Order Related,Delayed,,95ecef58-42c6-4903-9d54-085d5aaeedb8,,17/08/2023 21:20,17/08/2023 21:59,17-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,1
9ebbcf57-d6ea-443d-800b-c3149a8ba1ef,Inbound,Order Related,Installation/demo,,18828139-80ed-4be7-a590-f9cac5dc665d,,17/08/2023 11:53,17/08/2023 11:55,17-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,4
d124bf60-a3bb-490f-9fdf-0c26bfc7b9ab,Inbound,Order Related,Delayed,,b9a0b898-81c3-4dff-a9b5-9f361fda734e,,17/08/2023 17:54,17/08/2023 17:55,17-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
e58d56e0-5b24-4926-96c7-f5bf738f6e7c,Inbound,Order Related,Seller Cancelled Order,Good ???? I am happy ,556c6ccf-0c41-4742-80d4-00e35fafb037,,17/08/2023 09:21,17/08/2023 09:23,17-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
33ec90c8-19bf-45f4-9b91-0be22580d64c,Inbound,Returns,Fraudulent User,,6eec502a-e25b-42fb-ac69-6afe19adbd67,,17/08/2023 13:45,17/08/2023 15:35,17-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5f3ade38-d589-4633-99bb-f16bc455d7e0,Inbound,Returns,Reverse Pickup Enquiry,,95d5a36d-c096-4fed-a774-2add25603266,,17/08/2023 17:15,17/08/2023 17:22,17-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
87e186cc-fcbc-475d-88dc-8b07ac0de774,Outcall,Returns,Exchange / Replacement,,619978ed-919b-4068-b470-ad2531b539ed,,17/08/2023 20:11,17/08/2023 20:14,17-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
823e8ed1-0ee1-4bb6-9572-38c65caf8bd1,Inbound,Returns,Service Centres Related,,2141ff4f-130a-4e66-b86f-fc8e3afd7651,,17/08/2023 09:59,17/08/2023 10:25,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a35a0ad7-65e0-4e17-a264-f3339ffbd896,Inbound,Returns,Reverse Pickup Enquiry,,b2fe8145-f465-455d-aeac-8738cea2d853,,17/08/2023 20:12,17/08/2023 20:15,17-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
edb2bf67-ae50-4025-9239-33f8629fe9eb,Inbound,Returns,Return request,,4f9427ab-6d2a-49dd-9cf3-7eb3defb9edf,,17/08/2023 21:11,17/08/2023 21:13,17-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,4
bb102404-c89f-48e0-864c-655ae46d1068,Inbound,Returns,Reverse Pickup Enquiry,,0d962bf2-669e-421d-8137-b340212eb11c,,16/08/2023 12:18,17/08/2023 15:43,17-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,4
b1021b89-e2a4-4cb7-971e-181b66a9ce7f,Inbound,Returns,Reverse Pickup Enquiry,,6962cdee-4cc8-4330-8001-e4e6c5936c59,,17/08/2023 18:09,17/08/2023 18:10,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
43c2f894-a722-4f5d-86a7-6b1df8d5dfdb,Inbound,Product Queries,Product Specific Information,,5b5d1f30-2503-4d72-bb26-57a6f09c5540,,17/08/2023 10:54,17/08/2023 11:00,17-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
126778f9-518e-41b4-990e-13a76fd7e11e,Inbound,Returns,Exchange / Replacement,,fc8b9a91-15e6-4d31-9958-d9016d3f2a4e,,17/08/2023 17:25,17/08/2023 17:27,17-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
27a85370-18a3-4fcb-bf51-6eeffc4d27e1,Inbound,Product Queries,Product Specific Information,,65d34a16-e6c3-48f2-a6ea-aaac7fd1e1b1,,17/08/2023 12:06,17/08/2023 12:10,17-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
585194b8-3494-4c8a-9535-c77cc8818603,Inbound,Returns,Missing,Nice ,b48ede0e-465f-496b-84bd-dcb4f1495596,,17/08/2023 23:18,17/08/2023 23:25,17-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
30f0ba5a-0d4c-4561-a92d-526ae4f6a748,Inbound,Order Related,Delayed,,523022d9-96f2-42f6-9c55-8751b002d351,10/08/2023 20:47,17/08/2023 17:28,17/08/2023 17:31,17-Aug-23,SRIKAKULAM,Mobile,15999,,Ashley Yu,William Park,John Smith,61-90,Evening,5
a4bb72ef-9e1f-4391-b1fb-82837cf1e292,Inbound,Returns,Reverse Pickup Enquiry,,46856d28-8c09-4d57-ace6-cc7d9dfab4cb,,17/08/2023 08:56,17/08/2023 10:20,17-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
0fbf7592-b284-4ac1-9824-a1281db30bac,Inbound,Order Related,Order status enquiry,It was pleasant experience talking to Prity ?? ,fe2becd0-b4a8-42a6-a1eb-291a5e948ab5,,17/08/2023 22:23,17/08/2023 22:24,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
06c1c662-1fca-494a-a2a9-b2a621ff7683,Inbound,Cancellation,Return cancellation,,5487bbc6-070b-403c-b1a8-2264d331cc61,,17/08/2023 16:12,17/08/2023 16:16,17-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4aaa5828-5923-4899-b5a0-d57e138502ea,Inbound,Order Related,Delayed,,1f6d7e50-d03c-4cb2-8e9f-8e5652d3baf5,,17/08/2023 16:27,17/08/2023 16:28,17-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
95b2ac06-15d4-4af9-b9c2-80d20e7b885b,Inbound,Order Related,Delayed,No you are doing good job keep it up.,9c9398b0-e40e-4e79-9428-65c5da2f700b,,17/08/2023 18:48,17/08/2023 18:51,17-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
4f2c1652-355f-46f4-bcc1-5b1405013aa5,Outcall,Shopzilla Related,Signup Issues,,804b25a8-6e3b-4a3b-b38f-7928101ce7f7,,17/08/2023 21:23,17/08/2023 21:24,17-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,3
5e9036c0-8402-4eb8-97a4-54573f23ba15,Inbound,Order Related,Installation/demo,,08308cc5-6c7d-47ed-9770-ac821e6bb8b6,,16/08/2023 22:27,17/08/2023 01:27,17-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
08457977-2580-4b86-92c2-a555e3f4b1fb,Inbound,Returns,Wrong,This time dihlervy agent have not good manner pleaseimpove them,4dff6334-7ce4-4298-b4b7-7ba536ef7fe4,,17/08/2023 14:24,17/08/2023 19:26,17-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
23919266-a187-4fde-a666-b2481c46666a,Outcall,Returns,Reverse Pickup Enquiry,,a7dd0ea5-bbc4-4f7f-a66a-cebe9d672a4f,,15/08/2023 16:17,17/08/2023 01:22,17-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
8c5ae4d1-a71f-4177-8104-24fed4e14e6f,Inbound,Returns,Reverse Pickup Enquiry,Good behavior and Good language  imploi Good feedback ,facdea15-6b3e-44ef-9a01-1a200f0b28b9,,16/08/2023 22:59,17/08/2023 06:55,17-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
e8eb325c-6af0-465f-9d6d-8f2e9067a0bf,Inbound,Order Related,Invoice request,,775b7199-e554-4d6e-ad7b-9141a21e754d,,17/08/2023 10:01,17/08/2023 10:23,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,2
01b3df0d-ff7b-4630-bc87-82614c943c01,Inbound,Returns,Fraudulent User,Kindly mention reason for the cancelation. ,fdd8dd18-1d1a-4c5a-85cf-afed0c672e26,,17/08/2023 17:43,17/08/2023 17:46,17-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
aa7093da-1231-41d2-b5c1-b47d5aa23cb6,Inbound,Returns,Reverse Pickup Enquiry,,588924dc-4d99-4280-b4e9-11d29d70441f,,17/08/2023 18:01,17/08/2023 18:02,17-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
57ef4b81-8174-4c2d-acd0-bd1e0bc1910d,Inbound,Returns,Return request,,9b1ccf8f-9ddd-43b2-97ce-397b3fc41993,12/08/2023 11:57,17/08/2023 07:48,17/08/2023 07:50,17-Aug-23,BANGALORE,LifeStyle,357,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
7c9cb357-2a6c-45c4-ac9f-eb12bfb0a483,Inbound,Returns,Return request,,18830cfd-10bb-4006-b477-24aeea23dd80,,15/08/2023 11:49,17/08/2023 11:48,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
b735279e-aa0a-41f8-919c-40cf65566233,Outcall,Order Related,Customer Requested Modifications,,8eac8037-a95a-443b-9409-1bbcb180fb0d,,17/08/2023 13:06,17/08/2023 15:23,17-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
7508a8f9-62d8-4ecf-bfd4-d834382e2e24,Inbound,Returns,Reverse Pickup Enquiry,Good ,c98f9f92-abf9-4728-b0a3-0b6175d5bbda,,17/08/2023 15:56,17/08/2023 16:22,17-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
473fece4-8048-421f-b2e2-8ee13ca4adb8,Inbound,Returns,Fraudulent User,,8d325330-54f8-46c4-8133-1cd95b774684,,17/08/2023 00:10,17/08/2023 07:50,17-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
f28efdb7-277f-4403-9486-87c6d534d982,Inbound,Returns,Reverse Pickup Enquiry,,efbce6dd-cfca-43b3-8f7d-b68b6bd3eb6d,,17/08/2023 09:39,17/08/2023 09:41,17-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
fc6ad85a-507a-4b14-bbf8-e0de669f355b,Inbound,Refund Related,Refund Related Issues,,4117d023-3338-45e7-93f4-bee7f8574526,,17/08/2023 11:15,17/08/2023 11:21,17-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,3
5b66637c-87e5-4185-866a-a1693831c7d6,Inbound,Feedback,UnProfessional Behaviour,,51fed8da-df1c-41bb-a612-e50820918837,,17/08/2023 18:35,17/08/2023 18:36,17-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
6cb3cd7c-4bf6-4e6d-ac4c-f5ec847405b9,Inbound,Returns,Reverse Pickup Enquiry,,604fcc27-5bed-4ad2-a030-7a6958fb1552,,17/08/2023 17:06,17/08/2023 17:06,17-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
19044f39-5d8d-4a98-a4ca-2cb79848ae24,Email,Returns,Reverse Pickup Enquiry,I received a used product and I have not been able to use it since I placed the order and the jacket is also stained and the jacket is dirty,99584555-7e8d-4965-9faf-5ede07943043,,17/08/2023 10:44,17/08/2023 23:41,17-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,1
3cc9d9e7-41f1-428e-ab3f-e34453faa718,Inbound,Returns,Return request,Good ?? ,ae51ac3e-6130-45f7-bbea-f42eafc055c1,,17/08/2023 13:21,17/08/2023 13:24,17-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,4
bf2902ab-e8f9-4e6b-80cc-68ef90bf52b7,Inbound,Refund Related,Refund Enquiry,,3ba52420-f8e0-4f3a-baf1-cf158d7f4388,,17/08/2023 12:22,17/08/2023 12:23,17-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
141a9915-36a8-4337-977f-308b9ec4cbed,Inbound,Payments related,Online Payment Issues,,ce777eaa-8917-4931-b171-236f2d58fe3f,,17/08/2023 12:19,17/08/2023 18:41,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
e030bde3-597e-4f03-8be4-49310b3edf5d,Inbound,Returns,Reverse Pickup Enquiry,,f57d4b13-b679-464b-83fb-20964ae2d642,,17/08/2023 15:10,17/08/2023 20:19,17-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
e4f85852-496a-4d1c-9b64-16caedf3cc73,Inbound,Order Related,Delayed,,3a563f99-f595-4021-b8f1-0a4b3b217410,,17/08/2023 12:39,17/08/2023 12:45,17-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
00906130-88ac-4ebf-ac56-8606974d3101,Inbound,Returns,Reverse Pickup Enquiry,,fb57fd11-ee1d-4be8-be43-ad3e1550b288,,17/08/2023 05:17,17/08/2023 05:18,17-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
6da37871-105e-4e6b-abea-cd7c082f5a05,Inbound,Returns,Fraudulent User,Very good..goodluck ,b8f3d7b5-b484-43ad-b4aa-dada1e98fb3b,,17/08/2023 16:04,17/08/2023 22:40,17-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
740be309-fc92-4dd7-9f97-298f81e66325,Inbound,Returns,Reverse Pickup Enquiry,,f53bbd2d-34fb-41ca-8987-9d4d9a389612,,18/08/2023 00:35,18/08/2023 00:38,18-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
0a99831c-9f21-4006-a5c2-b9aede804312,Inbound,Cancellation,Not Needed,.......,c34b74f5-3ade-4457-a2b3-62928a324ba3,,17/08/2023 15:13,17/08/2023 15:14,17-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
79536aec-a6d0-4848-be87-38fa7967cd06,Inbound,Refund Related,Refund Related Issues,,296e6434-380f-4df3-9d20-06ecf5f62a64,,17/08/2023 07:49,17/08/2023 08:01,17-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
fb4fcfe5-68f0-40d7-bd8b-ca61af4fde55,Inbound,Returns,Reverse Pickup Enquiry,Thanks for helping ,af9b7c57-33b8-430d-8567-512eb348e5be,02/08/2023 13:14,17/08/2023 08:24,17/08/2023 08:25,17-Aug-23,JODHPUR,LifeStyle,659,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
c2008f7a-9096-44b1-8927-222c2e1837f6,Inbound,Returns,Fraudulent User,,da168d82-238e-4b3f-b2a0-44582b9461a8,18/07/2023 17:15,17/08/2023 13:44,17/08/2023 13:48,17-Aug-23,PATIALA,LifeStyle,1777,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
73a1c1e9-5a72-4404-8d38-6ae518287e5c,Inbound,Product Queries,Product Specific Information,,24a4ca35-c475-41ca-a950-a4d5ceff326d,,17/08/2023 14:15,17/08/2023 14:17,17-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
02720802-d2dc-4512-8fc5-a25559589d7c,Outcall,Order Related,Order status enquiry,,27c7506c-143e-43a4-a7cb-26fd16f0688f,,17/08/2023 15:11,17/08/2023 16:22,17-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
f065edc3-d154-4128-9d6b-f51cd483f670,Inbound,Returns,Reverse Pickup Enquiry,,3eb12ea9-f881-44da-9902-844c943ab1ae,,17/08/2023 10:14,17/08/2023 11:33,17-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,3
2ce7ab4d-ff07-49cf-9987-cfb59b0e98cb,Inbound,Order Related,Priority delivery,Very good,8f0ae995-21bc-4e5a-91dc-d45d7b666b18,,17/08/2023 10:01,17/08/2023 10:03,17-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
3afbf17b-4c37-487a-af7b-e3b7d2a1ace3,Outcall,Returns,Wrong,,6d35261a-0eba-4a9d-886b-ad7cde2cb0b9,,17/08/2023 11:52,17/08/2023 11:54,17-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
9c046934-ef7c-44b2-ae2c-d35e7b7d1bd3,Inbound,Refund Related,Refund Related Issues,,ef42821a-85f3-4264-bb47-31bb15566f1b,,17/08/2023 13:07,17/08/2023 13:10,17-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
5e6651a6-dce2-4e75-99f0-2fccdc062798,Inbound,Returns,Service Centres Related,,6da1f337-e35b-4721-a8e0-5513df57e5f9,10/08/2023 09:07,17/08/2023 17:39,17/08/2023 17:40,17-Aug-23,MAHOLI,Electronics,1999,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
621b8281-dff5-43b3-a8eb-dd6bbf8123a1,Inbound,Returns,Wrong,I have been annoying only for return since 29 July. Please help.,995e664d-a5eb-45ef-bbe9-1ffdc75a98b6,,17/08/2023 14:46,17/08/2023 14:47,17-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
0c8a4592-2fb1-4059-ad0a-1106c3c4f1b6,Inbound,Order Related,Order status enquiry,,c0b73953-3c26-403d-be76-74c355e3258b,09/08/2023 17:19,17/08/2023 15:58,17/08/2023 15:58,17-Aug-23,PHAGWARA,Books & General merchandise,999,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
d78e9a46-cea8-42c2-b54e-4a6124c6e631,Inbound,Shopzilla Related,General Enquiry,,f396fce7-e52f-45c8-a015-11e0d21f90af,,16/08/2023 16:50,17/08/2023 18:24,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
a2ce0ee4-85fc-46e4-b953-98d456b775ca,Inbound,Returns,Return request,Great,c4df23b9-6b2a-4f99-9c95-814201ba0d71,,17/08/2023 14:34,17/08/2023 14:36,17-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
65cff64b-077b-4964-85cd-091b7c1ef818,Outcall,Returns,Fraudulent User,,193f4cd5-8a96-41e7-8084-012f2908e9a8,,17/08/2023 15:09,17/08/2023 15:11,17-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
fe6484ce-9218-4dcc-8ee3-98d835bfbf5e,Inbound,Order Related,Installation/demo,,ab2c58b1-64b3-4637-861e-63cfb1807f68,,17/08/2023 15:06,17/08/2023 15:09,17-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
797e33c3-d448-429d-8551-5c0c684bd3fc,Inbound,Product Queries,Product Specific Information,Ok,265e1abe-13a8-4f4d-a658-1c28c6a7b092,,17/08/2023 16:31,17/08/2023 16:45,17-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
4b6e7fbe-9721-4470-aca6-c35be1ea8cdb,Inbound,Returns,Reverse Pickup Enquiry,,3c647f6c-038b-4041-ac21-c8de79b160f0,,17/08/2023 20:10,17/08/2023 20:11,17-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
a3ebe205-4f31-43cd-bdfd-89674c2e62a7,Inbound,Returns,Reverse Pickup Enquiry,Salve the problem as soon as possible thanks??,dc903ba7-aaf4-4246-93df-bfdc50c5aed3,26/07/2023 13:20,17/08/2023 20:32,17/08/2023 20:33,17-Aug-23,KANPUR,Books & General merchandise,312,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
13274e7c-2bcf-43c1-9551-351fd00ec435,Inbound,Cancellation,Return cancellation,,9619be14-37b1-49ce-82a0-fe10f7e90ac0,,16/08/2023 21:58,17/08/2023 15:58,17-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,2
f7752e06-f838-45da-989c-8dec38c6493b,Inbound,Returns,Reverse Pickup Enquiry,Very good,161ae3a2-aa08-4b0f-adc4-acae11618040,,16/08/2023 15:10,17/08/2023 16:07,17-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
4ced2731-b049-4720-a790-299193aec34e,Inbound,Order Related,Order status enquiry,,0ed39944-740b-4609-93ab-9563d95e7d69,,17/08/2023 10:08,17/08/2023 10:11,17-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
9f088ff6-c685-4fad-a5da-3965ebee3b55,Inbound,Order Related,Seller Cancelled Order,,3d4fb982-94a6-4a0a-878e-8317e2d0b398,,17/08/2023 13:55,17/08/2023 13:58,17-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
32439b29-be5e-416d-a615-50a28f7210c9,Inbound,Returns,Return request,,3f80210b-aadf-4877-aa6a-8c625e959b45,,17/08/2023 20:26,17/08/2023 20:42,17-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
60cda9c7-beee-45ee-af87-44bff864974c,Inbound,Others,Call back request,,3b3fb057-4e0c-41ee-87e7-705363872cdd,,16/08/2023 20:13,17/08/2023 04:13,17-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
00f513d4-9fef-4ede-83c8-791b18254236,Inbound,Order Related,Installation/demo,Customer Support Guy doesn't even know the information properly,5b558a45-9985-4ac2-80ca-f32fbc546604,,16/08/2023 12:41,17/08/2023 12:14,17-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
ab1b6386-7fea-4874-bc15-30c05d6305c3,Inbound,Returns,Reverse Pickup Enquiry,,2ad7e60d-208f-4091-bb08-6249b45d5eea,,16/08/2023 19:00,17/08/2023 16:21,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
349de50c-8e9e-4fd2-a43c-b80190dd5321,Inbound,Shopzilla Related,General Enquiry,,9f84dce5-05f2-4f45-b113-b4d59136079b,,17/08/2023 16:31,17/08/2023 16:35,17-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
c5a32990-defd-444d-bc9e-40dfaa4f1482,Inbound,Returns,Reverse Pickup Enquiry,,e19d2663-11bd-4796-81bc-cde2b6d5276f,08/08/2023 00:54,14/08/2023 17:27,17/08/2023 08:12,17-Aug-23,JABALPUR,LifeStyle,219,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
6a8b9491-b7c9-45f5-a019-8af7d037eb57,Inbound,Returns,Reverse Pickup Enquiry,,bad11d3f-c464-4f99-a3de-13d4d7dc3921,,17/08/2023 16:36,17/08/2023 17:48,17-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
bd90cdad-3328-44c3-b503-ed654e7ae7de,Inbound,Returns,Reverse Pickup Enquiry,Very poor ,3d4ed395-15de-4416-a4b7-cc32913d53ba,,17/08/2023 17:20,17/08/2023 17:25,17-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
8bcec8db-61c8-4076-a27d-fbf718816502,Inbound,Order Related,Delayed,,ef7b9fdc-2f4b-43af-a984-011f486deee8,,17/08/2023 09:49,17/08/2023 10:15,17-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
895ec187-8e2c-49fa-a5c4-fb6a2f7a7523,Inbound,Order Related,Delayed,,4fba76fe-2cc3-486d-8c0f-82f0f9c6ccad,,16/08/2023 23:42,17/08/2023 11:17,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2b9ada0a-9d91-4eec-a99d-269e6fc3cca6,Inbound,Refund Related,Refund Related Issues,,f0a0e0a1-69f3-40ea-84b3-97795aad6a1f,,17/08/2023 11:01,17/08/2023 11:25,17-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
7a4e19c8-d6dd-4d9a-bd84-3934da6e01a3,Inbound,Shopzilla Related,Signup Issues,,a7427290-efae-4441-b4ad-0a51edf2d7d6,,17/08/2023 11:16,17/08/2023 11:26,17-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
997ee9c0-5cf4-4fdf-b9a0-4bb0fe7d4585,Inbound,Returns,Wrong,,56a5eb84-0832-481e-8c09-3c9f28096e56,,17/08/2023 11:36,17/08/2023 12:22,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
f6c75d41-9494-4713-b08c-8000ad4a58ee,Inbound,Returns,Reverse Pickup Enquiry,,1ea369bc-9a90-45e3-a363-3238658bb111,,17/08/2023 13:37,17/08/2023 13:40,17-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
5580d825-1c4c-4036-a902-cb9d9b5b881a,Outcall,Returns,Wrong,  itna kiye thank you sir ,f065f3a1-f33d-468b-951f-669c4a9a68ee,,17/08/2023 20:16,17/08/2023 20:26,17-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cc535a55-3bf7-4fe8-a3e2-98944f4b34d5,Inbound,Feedback,UnProfessional Behaviour,,37186349-4355-4ea1-b01d-6f9ed0ead1af,06/07/2023 20:40,17/08/2023 16:25,17/08/2023 18:23,17-Aug-23,ROHTAK,Home Appliences,37490,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
7e67791a-ebcc-4434-9c86-f6330115f97d,Inbound,Returns,Reverse Pickup Enquiry,,5f031ad1-2291-4007-b457-6e25af8302aa,,17/08/2023 13:00,17/08/2023 13:00,17-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
880168b1-d1bc-4f1c-9d82-0684a743d5de,Inbound,Payments related,Online Payment Issues,,2d021fcc-b6f3-41bf-8311-ad59078eb133,,17/08/2023 09:14,17/08/2023 09:14,17-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
bfb7fd11-8242-4014-a2d0-bcf258022364,Inbound,Cancellation,Not Needed,,713a302c-7b07-4056-85ed-8330154a7d5e,06/08/2023 09:50,14/08/2023 16:18,17/08/2023 14:48,17-Aug-23,BARIPADA,LifeStyle,435,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
a54a504b-14a8-4937-9a01-100b1616b25d,Inbound,Returns,Fraudulent User,,0aa15184-d307-4fdc-9a54-ed78c12dc111,12/08/2023 06:30,16/08/2023 15:25,17/08/2023 15:09,17-Aug-23,JODHPUR,LifeStyle,2699,,Donald Jordan,Mia Patel,Emily Chen,>90,Evening,5
46fe201a-4d0a-4d5e-b42e-3fd030322bc6,Inbound,Returns,Reverse Pickup Enquiry,,26935ea1-fc3c-474a-97fe-3fab31324cd3,,17/08/2023 16:14,17/08/2023 16:21,17-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
01094a23-19e5-49a2-98bd-6af1eb01d0d3,Inbound,Product Queries,Product Specific Information,,dd85dda7-52db-4e53-a3dd-107e562a3ea0,,17/08/2023 07:06,17/08/2023 09:18,17-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
d08df0fe-e27b-4322-8439-6d122a5bfa68,Inbound,Feedback,UnProfessional Behaviour,,39f9e91e-74bc-4628-a885-1e926ad67bf2,,17/08/2023 13:59,17/08/2023 14:02,17-Aug-23,,,,,Cody Nielsen,Emily Yamashita,Michael Lee,61-90,Morning,5
bf4e54ea-de90-49b1-9721-7a4cb3a9f0ec,Inbound,Order Related,Installation/demo,Good one,2b89725c-d78a-47b7-8966-ec42b67ad621,,17/08/2023 17:23,17/08/2023 17:28,17-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
398df4c8-09e6-4c9a-b9d0-ae12eeb8d719,Inbound,Order Related,Order status enquiry,,a71f391c-2e72-45c6-a55b-7d3418a31447,,17/08/2023 18:41,17/08/2023 18:44,17-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
62182f5c-3675-46bc-b41a-23e23cf53270,Inbound,Returns,Missing,Good ??,e0ff71a1-c5c6-4be5-af80-a67b9ca86bc9,,18/08/2023 00:27,18/08/2023 00:34,18-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
99ee78e0-87fa-4f1c-a45a-98a5625f10bd,Inbound,Order Related,Delayed,,50fd1dc3-2ba5-48e4-8575-31c88f84d40f,,17/08/2023 22:00,17/08/2023 22:01,17-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
a906f445-b86b-4273-91dd-976960871c04,Inbound,Returns,Reverse Pickup Enquiry,,4c2c12b1-a291-4c45-ba93-c43de3ac9b54,,17/08/2023 19:27,17/08/2023 20:40,17-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
06d0a86e-5f14-4ab8-8997-0aebde187a0f,Inbound,Order Related,Installation/demo,,c58b963e-91f7-4433-9627-61908d5cc755,,17/08/2023 19:50,17/08/2023 19:59,17-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b7ae2048-76b4-4208-9155-e4cb26ae25c9,Outcall,Product Queries,Product Specific Information,,74296ae2-3d6c-4401-949b-20aeec5de5a8,,17/08/2023 20:48,17/08/2023 20:53,17-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
28866d77-18ee-4eb2-8ffe-82b333d1e97f,Inbound,Order Related,Delayed,,e52834af-03ca-4bd9-8350-20cb1e6b9f1b,,17/08/2023 00:25,17/08/2023 00:37,17-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
834c4bd9-d0b4-4282-86f4-be27d83c0736,Outcall,Order Related,Installation/demo,,d6455ef6-ad5a-4346-9a62-147667fac71e,,17/08/2023 22:42,17/08/2023 22:45,17-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
09f9786b-ddb7-42c1-a6dd-7c7501d272ac,Email,Returns,Exchange / Replacement,Worst service ever. They take your money and don\u2019t even care to reply back to the customer. Fraud company. ,ed2a4990-41c0-4980-ba18-2d4b98220c9c,,17/08/2023 16:48,17/08/2023 16:53,17-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,1
d7c9bafd-c89f-4365-817c-ce83bac6f67a,Inbound,Product Queries,Product Specific Information,,cb1fbe92-cc7b-470b-8ad3-f1a70736e18c,,17/08/2023 17:17,17/08/2023 17:34,17-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
afe7633f-0c60-4714-99dd-e41fbc8e8331,Inbound,Returns,Reverse Pickup Enquiry,Ok,328102e5-c067-4d0b-ab57-36004130e940,03/07/2023 19:17,17/08/2023 09:34,17/08/2023 09:54,17-Aug-23,KOLKATA,Furniture,8969,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
07cafd88-650d-4aed-8707-5d345ca55136,Email,Order Related,Delayed,,dd4eb193-ce58-49f1-83a7-b0a08864d660,,17/08/2023 12:26,17/08/2023 12:29,17-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
fcbdc50f-bd0d-4b0d-9d5a-349971196c6a,Inbound,Feedback,UnProfessional Behaviour,,046872fb-bc20-4636-a181-7c426fb58254,,17/08/2023 12:56,17/08/2023 12:57,17-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
426e0d0f-b666-46da-a118-a70dae50eea1,Inbound,Refund Related,Refund Related Issues,Ok,98c459f9-ef3c-442d-bdc0-bf0b340ff4d4,,17/08/2023 13:24,17/08/2023 13:30,17-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
990e86d8-f6d6-47d3-983b-7ce7ea9842cc,Outcall,Order Related,Order status enquiry,,55719962-3987-4dcd-a936-1eec5fc542e0,,17/08/2023 18:08,17/08/2023 18:08,17-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
2a4eadff-05da-4494-ab84-419c76abf53f,Inbound,Returns,Missing,Thank ,28f62b53-66b1-4220-90bc-443cb9bdddea,,17/08/2023 17:58,17/08/2023 18:10,17-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
281d83ed-e4af-4b3b-a619-8ccd6e2f79ad,Inbound,Returns,Reverse Pickup Enquiry,,ff0091ad-1d53-436a-b0bd-e385e314b6b1,,17/08/2023 06:27,17/08/2023 06:28,17-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
f22fdb89-ee59-4260-a208-e0d1b73c1271,Inbound,Returns,Return request,Reduce time of support,1b0bd613-b129-4c23-b06b-c5dc05603d59,,17/08/2023 16:37,17/08/2023 16:39,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
da13351c-8b5d-46f0-a1b5-e2d9c9a285bd,Inbound,Order Related,Installation/demo,They are just follow the script They don't have any information apart from the information which given on my app l am calling from last 8 days but nothing improvements.,bf6bfbfd-83c3-4aef-8287-70d50f1f9df6,,17/08/2023 09:55,17/08/2023 10:21,17-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
65e07981-18e5-459a-81c1-783569e048b1,Inbound,Order Related,Installation/demo,,ece876ec-197d-44ef-af67-b4ea69146763,,17/08/2023 12:02,17/08/2023 12:04,17-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
9bb72df5-a81c-45fe-befa-33f7bb86dabd,Inbound,Returns,Reverse Pickup Enquiry,,e2ccc3a8-6404-4ad2-b314-11267ffdbb19,,17/08/2023 03:01,17/08/2023 04:02,17-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
dd023fa2-43f9-4f24-a56c-3e14b77d5932,Inbound,Returns,Exchange / Replacement,,44d4de05-cd88-4a44-b956-850a84194b5a,,16/08/2023 16:48,17/08/2023 09:26,17-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
b6e23bb9-46b5-4b51-9909-69a4646d1381,Inbound,Returns,Reverse Pickup Enquiry,,e47dd41f-324f-4d08-a3a4-8cfe92115869,,17/08/2023 06:44,17/08/2023 06:48,17-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,4
602e199d-be9b-4756-b68a-b2c488ddfab0,Inbound,Returns,Reverse Pickup Enquiry,,250e0b63-5e75-4053-aaf0-2b752dd5543e,,17/08/2023 08:22,17/08/2023 12:20,17-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b37ebbef-5c59-482c-be2c-ac5da6695cd5,Email,Returns,Self-Help,Good,d207031c-3d8a-4f83-b0a3-8fdbc639fbd9,,17/08/2023 15:50,17/08/2023 18:40,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
fb4ad7a7-27a8-4573-8320-05ad9117974c,Inbound,Returns,Return request,,2d224848-9c93-4576-88ef-aaa86efaee73,,17/08/2023 17:57,17/08/2023 17:59,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
a9bb9c42-ad9f-40ac-ab1d-4427c406836c,Inbound,Returns,Reverse Pickup Enquiry,,3bcc1d46-3371-43c6-871e-20f6441a8a5b,,17/08/2023 00:13,17/08/2023 08:28,17-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f3c5d689-d4d2-4b49-94f4-74fdc24aa874,Inbound,Returns,Service Center - Service Denial,,2dde161a-425e-4cbc-a058-44166f348cb0,,17/08/2023 16:02,17/08/2023 16:06,17-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
4bd5735c-5fef-4ac5-a673-6213421df99e,Outcall,Order Related,Order status enquiry,,61219900-0758-4b03-941c-6bde0b609812,,17/08/2023 16:09,17/08/2023 16:10,17-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
56fd446f-a1e4-4170-ae85-a1b17a88d62f,Outcall,Returns,Fraudulent User,,be3c9aee-9c86-4b23-8abf-2693bed79722,,17/08/2023 00:03,17/08/2023 09:35,17-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
66adc24b-e881-496a-9b73-53b88e47ad85,Inbound,Returns,Reverse Pickup Enquiry,,b45fbaa6-ba35-46df-bd18-2bb4f38554e4,,17/08/2023 09:33,17/08/2023 09:38,17-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
344fa537-2b88-4286-ada4-1e5714273437,Inbound,Returns,Reverse Pickup Enquiry,Good ,51882b60-5680-4a94-a7b2-bddb7d8ed739,,17/08/2023 10:12,17/08/2023 10:15,17-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
2084209c-420d-4a94-bb41-e09d84c608d6,Inbound,Returns,Exchange / Replacement,,d3a98988-534e-43a9-b4e7-802d3e87950d,,17/08/2023 15:48,17/08/2023 15:54,17-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
3e8cabd9-ac09-4ae0-ad38-82bc923fd2a9,Inbound,Returns,Reverse Pickup Enquiry,,97824538-cb6e-49d2-8aad-9c66570470e5,22/07/2023 12:05,17/08/2023 08:57,17/08/2023 19:51,17-Aug-23,PACHORA,Books & General merchandise,1199,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
8cf4adb6-e9ee-4795-881f-be707c044258,Inbound,Returns,Return request,,76655321-fcc7-45ce-9c6c-9a35b3ec5554,11/08/2023 16:49,17/08/2023 16:24,17/08/2023 16:26,17-Aug-23,YAVATMAL,Electronics,999,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
92670162-9c2f-45f7-b598-1dd4edeebe06,Inbound,Refund Related,Refund Enquiry,Seller against take action if not delivered item timely.why delay me no information regarding one item 8 days.,2d706bd1-68c5-40ee-954a-8e6c2fde7617,,17/08/2023 23:16,17/08/2023 23:17,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
6bc9850d-a3a2-4a15-9b82-10cf3e37c2f0,Inbound,Cancellation,Not Needed,,19ac3b22-ffe4-4a40-bf23-54d40901c08d,,17/08/2023 11:13,17/08/2023 12:09,17-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
c9f46f64-e065-4382-8751-c66cfb409eba,Inbound,Order Related,Installation/demo,,13270bfd-0557-496c-984c-f80faf8ffcbd,,17/08/2023 12:01,17/08/2023 12:25,17-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
aa7fafaa-3394-40d9-b489-6415a9e9a382,Inbound,Returns,Fraudulent User,,3affc553-063d-43f2-b422-cd3b8ec907d6,,17/08/2023 14:36,17/08/2023 15:02,17-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
08e0d96f-7349-4911-ad66-4b9476d5e330,Email,Order Related,Installation/demo,,f25c85c8-7ef6-498c-9083-70ce6e4c970e,,17/08/2023 10:19,17/08/2023 10:24,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
9acc356d-7d9d-4077-bdff-44196cebc551,Inbound,Order Related,Seller Cancelled Order,Match prices to resend the product in fresh order in case old order is cancelled by the seller with non delivery,976d9f2f-6bbd-41a6-a16f-33fd798e9e06,,17/08/2023 12:06,17/08/2023 12:59,17-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
a69c4afe-2c8c-45d2-8b7a-315685a3bd41,Inbound,Returns,Reverse Pickup Enquiry,Very very very bad to conversationThank you want me a lot more than just got,d0161e30-f298-4fa1-8696-b257d5563d96,,17/08/2023 09:50,17/08/2023 14:03,17-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,1
3fccb94a-ef61-4e20-8954-c8e4f0fa33e0,Inbound,Returns,Reverse Pickup Enquiry,,f9e62f47-38b4-4cea-9fcd-5cac851d8fb6,,17/08/2023 12:32,17/08/2023 12:33,17-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
160657aa-c62f-41d1-84bb-d4a7beae3996,Inbound,Product Queries,Product Specific Information,,fa7a0e84-c748-422e-8771-d9c1988815ab,,17/08/2023 14:15,17/08/2023 14:20,17-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ba3b0ee2-fb68-46b9-9993-52570539fdfe,Outcall,Order Related,Delayed,,184c91d3-772d-4cb2-9049-a33c0922301d,,17/08/2023 15:50,17/08/2023 15:53,17-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
5c487e2a-8055-40bb-9b72-1044961710c4,Inbound,Order Related,Order status enquiry,,9c63c78d-0fd4-43f2-b9cc-7684e2ceff6e,,17/08/2023 21:35,17/08/2023 21:47,17-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
60099f17-7948-4fb3-9675-9c677ef6a516,Outcall,Order Related,Order status enquiry,,94c7b1aa-9204-42f4-b0f4-ce22d7b1d0a5,,17/08/2023 21:58,17/08/2023 21:59,17-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
5d0e7216-d472-4a37-a6f5-5ec44a05e49b,Outcall,Cancellation,Not Needed,,d766f22d-8211-49c5-a05b-aa954f3ee425,10/08/2023 14:26,17/08/2023 07:56,17/08/2023 07:57,17-Aug-23,NEW DELHI,Books & General merchandise,96,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
2c1be7f6-a391-4303-a9c6-eb940607daff,Inbound,Returns,Wrong,Exilent ,5cfa5c9c-42bb-43b3-b87d-66999353b5de,07/08/2023 19:04,17/08/2023 11:51,17/08/2023 11:55,17-Aug-23,UDHAMPUR,LifeStyle,2778,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
7dcb8212-2598-4957-b6e0-9ed20f305b7b,Inbound,Returns,Damaged,,15061fa4-7ffc-4f14-b829-3619dedc57ff,,17/08/2023 10:42,17/08/2023 10:43,17-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
c6f59bf2-dabb-41d3-8332-9d4d80404ef7,Inbound,Returns,Return request,,3ca98476-a9fc-4080-b984-f7fe7ea398b3,,17/08/2023 11:41,17/08/2023 11:44,17-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
704c182c-75e3-4ce2-9aa3-c15866a0b4f2,Inbound,Refund Related,Refund Enquiry,Good ,cd34fcaf-19f8-4d14-bf29-c6ace1f759d4,,17/08/2023 16:23,17/08/2023 16:30,17-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
8f3c2093-80a9-444a-b698-4a665207a117,Inbound,Feedback,UnProfessional Behaviour,No resolution till 23 days,bdc2a1b9-d452-40e4-8143-1a3a68d519e9,,17/08/2023 20:33,17/08/2023 21:28,17-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,1
8ad9c6df-856e-4c55-9ff5-a90aba00f8b6,Inbound,Returns,Fraudulent User,Good results ,9242a207-4540-483f-b696-b1a40df05b54,,17/08/2023 22:17,17/08/2023 22:19,17-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
8508e04b-67aa-4cbe-a441-f4f3b5970349,Inbound,Order Related,Delayed,,b7ba8859-ad53-4eae-a0fa-6e6590235829,04/08/2023 16:29,17/08/2023 11:46,17/08/2023 11:51,17-Aug-23,RANGAREDDY,LifeStyle,499,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
3df68a4d-622c-4892-bf00-84489e991aaf,Inbound,Order Related,Delayed,,23c1342d-426c-41d8-b848-3311543e3bb6,,17/08/2023 14:21,17/08/2023 14:23,17-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
6e5eba3b-154d-4bf1-b457-f40080266579,Inbound,Returns,Reverse Pickup Enquiry,,b1006187-02b8-4cc5-b397-023a59ef5af2,,17/08/2023 11:29,17/08/2023 11:49,17-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
2ac104f6-0f41-44cc-a772-a80b5f78f7bd,Inbound,Order Related,Installation/demo,,36824d1f-6e93-47c2-8a5d-640905efa965,,17/08/2023 11:28,17/08/2023 11:34,17-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2d177867-bc83-4e54-a0b8-045dba285786,Inbound,Refund Related,Refund Enquiry,,48fd3bbe-beac-4cf2-990c-581f42553ec0,,17/08/2023 12:09,17/08/2023 12:10,17-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
7f7c36e6-e042-4300-a457-dcdc5c42a31c,Inbound,Offers & Cashback,Instant discount,Nice person ,b01d96f1-76ae-4cd5-beb3-5c24af5fac8d,,17/08/2023 14:35,17/08/2023 14:36,17-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
067b2bb8-f50d-41d6-94ce-5bcccf65011a,Outcall,Order Related,Order status enquiry,Service is good,b7757f83-fc2f-4629-8fab-721b853bac53,,17/08/2023 19:18,17/08/2023 19:19,17-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
5f3e3149-f184-48ce-a21f-39b0d36fb05e,Inbound,Returns,Reverse Pickup Enquiry,,7e1cd764-14e9-40e3-8801-6fe9ff39ff49,,17/08/2023 08:48,17/08/2023 09:47,17-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
80eb793e-bc06-4f76-91e1-0b6d72143db3,Inbound,Returns,Return request,,ffb6d4cb-487a-47c7-8f7e-f7825aa25804,,17/08/2023 10:39,17/08/2023 10:41,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,3
0450c3f2-4aa5-47b7-a2b0-435bdef3a23e,Inbound,Feedback,UnProfessional Behaviour,Very nice ,7c90880b-cf2e-42ad-b901-468b484f27e7,,17/08/2023 13:27,17/08/2023 13:28,17-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
cc7a7ab5-7453-418e-bc9f-fc853ae8ab6a,Inbound,Refund Related,Refund Related Issues,please work more for solve the issue ,74dd67bc-1105-4eae-aa6b-5bb5b87fe503,04/08/2023 16:57,17/08/2023 11:37,17/08/2023 11:39,17-Aug-23,MANDYA,LifeStyle,249,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,3
b2a72f99-8dab-4004-afd0-a6f90a3630c4,Inbound,Payments related,PayLater related,,1a43c958-8f7b-4341-9a39-f09ae635be89,,17/08/2023 12:23,17/08/2023 12:56,17-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
8b077c2e-9683-417c-8810-06b6553cdb0b,Inbound,Order Related,Delayed,,f5b294de-f4a3-41f8-9567-7acb41d79f3a,06/08/2023 20:17,17/08/2023 17:50,17/08/2023 19:32,17-Aug-23,MANDI,Mobile,10974,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
b1eacdd1-5180-4b40-8f6b-c251490d6f2f,Inbound,Order Related,Delayed,"Shopzilla delivery info not updated, customer service not able to resolve, delivery man not responding and saying collect order fro warehouse as his hours are over. ",71741450-4b4c-42d9-9c51-5654f06a318c,,17/08/2023 17:58,17/08/2023 18:31,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b4e7f4b3-48f7-4f07-beb4-9e743be88a13,Inbound,Order Related,Delayed,Good communication,cfedd3fb-d970-4fa8-b871-7159be280803,,17/08/2023 16:17,17/08/2023 16:36,17-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
50a7ec2c-310b-41ee-9b3b-db18920bd976,Email,Returns,Return request,,026fd027-a1eb-403c-8860-07adbb039fe5,,17/08/2023 11:01,17/08/2023 12:00,17-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
73d9da36-86d4-4941-be55-953c02917882,Inbound,Product Queries,Product Specific Information,Good ????,cb8ba42d-7e7f-4495-b795-5b5aa975e7a9,,17/08/2023 11:36,17/08/2023 11:45,17-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
b8804fc2-b227-47b6-8be1-57118a031b87,Inbound,Cancellation,Not Needed,,35b8b398-d705-4fa4-a50c-b7273be02ce3,,17/08/2023 13:14,17/08/2023 13:16,17-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
48169596-cc14-495b-96fe-8e57ec70e83b,Outcall,Returns,Fraudulent User,,8284835c-293b-4613-a6cc-24a6dae42bdd,,17/08/2023 22:11,17/08/2023 22:16,17-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
3bfb54f0-a1bc-47b5-a3b5-65d641b02b9c,Inbound,Returns,Return request,,433c37e5-bb81-4e94-9c32-2f16c7e11970,,17/08/2023 13:45,17/08/2023 13:48,17-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
df0da78e-639d-4628-ab75-5a5390ec0035,Outcall,Order Related,Delayed,Am not happy ,3a07801b-7fad-4b42-8e17-1e84436c105f,,17/08/2023 08:36,17/08/2023 10:15,17-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
7fb3ea16-712a-4784-bd6e-4a6b4494d380,Inbound,Order Related,Installation/demo,,44b367e2-211a-49fe-81fc-76577b1009f4,,17/08/2023 23:28,17/08/2023 23:32,17-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
0722b78a-9766-42da-b990-df17cf55ffc0,Inbound,Refund Related,Refund Enquiry,,af1a5ef3-ff72-4929-9d7b-5382acf3b864,02/08/2023 19:18,16/08/2023 20:23,17/08/2023 13:07,17-Aug-23,MYSORE,LifeStyle,449,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
e41efb8a-9ecf-4442-b4c6-6d430288ced5,Inbound,Product Queries,Product Specific Information,Transparancy is zero ,31eab9e7-702b-4c5c-b12f-b5f25c41e518,,17/08/2023 17:44,17/08/2023 19:12,17-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
1faa5a47-74cf-46e6-9f93-6b0e96d1c462,Inbound,Returns,Return request,,09055ef3-443d-4312-adc7-649127b49f4b,,17/08/2023 18:59,17/08/2023 19:00,17-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3bd0a0ff-8bce-439b-bf71-f33572e14a11,Inbound,Returns,Reverse Pickup Enquiry,,2f996684-e662-4f62-b480-148dcba47530,,17/08/2023 21:58,17/08/2023 22:27,17-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
4ad7f358-4699-45f1-a92b-3cdb69b211c8,Inbound,Order Related,Installation/demo,Not supported mothertoungue  ????????????,d619a9d8-d3c2-4ad5-8be3-d961c7a667d1,,17/08/2023 17:29,17/08/2023 17:34,17-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
dc2395fa-a9d2-4438-8737-8578d3803dae,Inbound,Order Related,Order status enquiry,Thanks ?? ?? ?? ,ff6f12a7-65d1-4423-b359-fb0a3dc68d25,,17/08/2023 09:12,17/08/2023 09:17,17-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
ee120647-e8f0-45c5-87f5-587549c6494f,Inbound,Returns,Wrong,solve problems,718c11a8-0af3-4fe1-9523-6a8053d06e42,,17/08/2023 16:50,17/08/2023 18:21,17-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
83d3bd11-e0fa-47a0-8d30-2b5b9a3de079,Inbound,Order Related,Order status enquiry,Nace,f2862733-1941-4788-a1b6-f8c77ec92fac,10/08/2023 12:01,17/08/2023 09:48,17/08/2023 09:56,17-Aug-23,HYDERABAD,Mobile,19999,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
a8f28f58-53bc-4aa4-aaf4-d97a2383addb,Inbound,Returns,Reverse Pickup Enquiry,,b7147404-cfe1-4670-843e-2bb44a342080,,16/08/2023 11:54,17/08/2023 12:52,17-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
0b28d765-8d47-4f39-abf9-39df51c67656,Inbound,Order Related,Delayed,,df8c6609-b91c-4d6f-bcc3-1ca2110fa541,,17/08/2023 18:43,17/08/2023 18:44,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
41a575ae-1496-439f-a8dd-6b669c6aaa95,Inbound,Order Related,Delayed,,0f6035b8-141b-43b4-833c-a694b485974d,,17/08/2023 20:19,17/08/2023 20:31,17-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
e2f18259-0f1b-4595-8e8b-1e59b16d750c,Inbound,Returns,Wrong,,7cfdf973-33ae-49f4-80db-56b9a1cd3907,,17/08/2023 12:45,17/08/2023 14:09,17-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
d9c7da50-0d3c-4c9b-8079-f84407d27f23,Inbound,Returns,Reverse Pickup Enquiry,,147fded2-148a-47de-861d-7b749e1d9436,,17/08/2023 12:52,17/08/2023 12:56,17-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
064db642-06d7-442b-ba68-fba2690d8c81,Inbound,Order Related,Order status enquiry,Completely unprofessional and very much noisy in surroundings children are shouting in customer support callAnd not able resolve issue no knowledge what to do as with in Next call my problem has resolved ,ef399812-9407-49d5-af7c-309fbc36f924,,17/08/2023 17:02,17/08/2023 17:06,17-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,1
4daf7245-d8ad-41ec-a0a5-53f350a70b07,Inbound,Returns,Reverse Pickup Enquiry,,7f45d5fa-d7a1-44dd-aa2e-ffe9b6676859,,17/08/2023 17:13,17/08/2023 17:13,17-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
fb9edfa9-ca03-437a-a728-f30299629a3c,Inbound,Returns,Service Centres Related,,f4a88775-de14-4c5a-a702-c12b66b96c99,,17/08/2023 20:28,17/08/2023 21:46,17-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
d06e15f8-07a3-45fa-9d53-19dccfe9cc55,Inbound,Order Related,Order status enquiry,,c73dfcdc-acac-4a21-9c6c-1efb6d313aad,13/08/2023 12:21,17/08/2023 08:06,17/08/2023 08:48,17-Aug-23,AMRITSAR,Mobile,11499,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
be1edae5-ac01-42e2-97e2-90798defdbbd,Inbound,Returns,Reverse Pickup Enquiry,,ceb8789c-b572-4fe4-adc8-d8e99a7d432e,,17/08/2023 15:10,17/08/2023 15:22,17-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,4
3cbf3439-5581-4e2c-b370-7701af9cb133,Inbound,Returns,Reverse Pickup Enquiry,Good,382343a9-462b-4b80-8a57-6fd19dedaf24,,17/08/2023 11:26,17/08/2023 11:40,17-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
52254172-2685-491e-bf03-d55b6d0b3ac6,Inbound,Returns,Fraudulent User,,423e9802-83c8-4c4e-a558-f34b902696d9,,17/08/2023 12:52,17/08/2023 13:01,17-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
5ab558ab-eef2-4602-abb6-002b9ba82137,Outcall,Order Related,Order status enquiry,,d12d85ae-c92e-42a7-8b70-1839ae171ee6,08/08/2023 12:51,17/08/2023 21:54,17/08/2023 23:09,17-Aug-23,NEW DELHI,Furniture,18099,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,3
cca89451-7059-4913-8ccd-b4546891e0b2,Inbound,Returns,Reverse Pickup Enquiry, good customer supporter ??I\u2019m so happy ,3e350ab1-2f09-4e24-8e1e-c6f072e56059,,17/08/2023 13:33,17/08/2023 13:36,17-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
2fb14da9-cc79-4f6f-bd7e-d6af6a0353b7,Inbound,Refund Related,Refund Enquiry,,01310aa7-df1b-4fa0-bce3-57229e10794d,,17/08/2023 23:51,18/08/2023 00:51,18-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
75822b2e-f4c7-467d-9c46-cd9d830f4cb9,Inbound,Returns,Fraudulent User,,3ef1fa24-9f02-47bf-ae34-1ee0e49da3a2,,17/08/2023 09:21,17/08/2023 12:39,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
fd5589e0-ece0-4270-bc9b-3a85cc6187dd,Inbound,Refund Related,Refund Enquiry,,e0f77a8a-ca02-49cf-b301-b868b39449db,,17/08/2023 17:52,17/08/2023 17:55,17-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
5e4241ff-80b5-4eb1-9109-734b1c458f05,Inbound,Order Related,Customer Requested Modifications,Thank you Shopzilla it's really helpful ,134ac1fb-6a23-4d25-898a-e65388b6d8de,,17/08/2023 11:15,17/08/2023 11:21,17-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
9da7978b-51bb-479f-a189-3f8b51d7380e,Inbound,Returns,Reverse Pickup Enquiry,,6b0ca177-2108-46c5-8f77-862922bd4e48,,17/08/2023 12:24,17/08/2023 12:25,17-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
97154998-2b58-46f4-a458-f95918321f5b,Inbound,Shopzilla Related,Signup Issues,,d2804a26-14ff-4ecb-ac1f-8dd83816a967,,17/08/2023 22:04,17/08/2023 22:34,17-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
42dd7520-34fc-4495-8724-d8c1be1b5436,Inbound,Order Related,General Enquiry,,bcee90df-8e53-48af-b877-6db78a7e07e7,,17/08/2023 14:07,17/08/2023 14:09,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
e4631961-9246-4deb-bbd0-5659918c3a86,Inbound,Cancellation,Not Needed,,a110e64b-dcd8-4c76-914b-83f10e8dbbf2,,17/08/2023 17:15,17/08/2023 17:19,17-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
50b9db2e-0a09-4f67-ae00-938fb7dc84de,Inbound,Returns,Reverse Pickup Enquiry,,d23d1b93-b3e5-4a98-a295-7608f467d7bb,,17/08/2023 12:21,17/08/2023 12:37,17-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
f91b508c-e41a-4c8c-a22e-ca4f1facc896,Email,Returns,Fraudulent User,Bangar poor language tonking to the costumer ,5e2d2b75-705b-4af2-9eb1-e3608c7bb15e,,17/08/2023 07:56,17/08/2023 08:05,17-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
4651386d-3cc3-421b-a5ad-5fdf6b9fb8f8,Inbound,Returns,Reverse Pickup Enquiry,,26b265bc-ac58-4f27-b492-e6778830b6bc,,17/08/2023 14:59,17/08/2023 15:01,17-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
946e686e-e831-4f0c-a4ec-28a5fb907300,Inbound,Returns,Return request,Good,3c6f6a85-9621-40ff-817e-8d1e2975a4ac,,17/08/2023 20:46,17/08/2023 21:04,17-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
1d0afe1f-e414-4d3e-b57c-f5e44d47caae,Inbound,Refund Related,Refund Related Issues,Where is my refund,f4e205ff-6533-4843-8359-13c1f3e83500,11/08/2023 14:05,17/08/2023 06:43,17/08/2023 06:44,17-Aug-23,NEW DELHI,Mobile,49999,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
fb4dff38-d65e-47e3-82e3-65efb7dcb42f,Inbound,Order Related,Delayed,,1ebddd7f-304a-45e6-a4a6-b574de845182,11/08/2023 16:06,17/08/2023 10:47,17/08/2023 10:59,17-Aug-23,GORAKHPUR,Books & General merchandise,648,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
98e86e5f-7704-4631-8e81-cef567711b08,Inbound,Product Queries,Product Specific Information,Bad customer service ,814ee3ca-c7ae-49b8-81bc-a1cee1e2527b,,15/08/2023 18:40,17/08/2023 18:48,17-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,1
8f8d7628-1307-41eb-adbd-9116d4a445ee,Inbound,Refund Related,Refund Enquiry,Good thing ,e7f526fa-5354-409c-8a5f-fd69a03605dc,,17/08/2023 16:32,17/08/2023 16:42,17-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
c092c365-2ebf-4984-9df6-979f1fa1abd5,Inbound,Returns,Reverse Pickup Enquiry,Nice work u are great ,32c99d0e-fb5c-4ae3-9abd-8334477d2747,05/08/2023 23:41,17/08/2023 10:14,17/08/2023 10:18,17-Aug-23,SATARA,LifeStyle,1274,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
fb687633-9456-4e44-81c1-6b83e4fc8ca6,Inbound,Order Related,Delayed,Nice ,e325b08a-969f-4ccd-97f0-6db62d0dd0c3,,17/08/2023 10:54,17/08/2023 10:55,17-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
fa451a9d-139a-437d-a086-834a81dffc83,Inbound,Order Related,Delayed,,ca439b2a-a6d8-482b-803d-b128cf6dee60,,17/08/2023 11:41,17/08/2023 11:43,17-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
29c082f9-1876-4661-853f-d6651558dfca,Inbound,Returns,Reverse Pickup Enquiry,,aebcde77-1c99-4c54-bbed-f71c89c29cb4,,17/08/2023 16:13,17/08/2023 18:46,17-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
64c68e67-34c8-456b-8fc9-5ff29746b177,Inbound,Returns,Reverse Pickup Enquiry,Good conversation ,0ca54135-9eab-4ea6-8483-d6c2a0acefde,,17/08/2023 06:20,17/08/2023 06:21,17-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
d278b07f-7015-49c2-a312-365d0d309bb1,Inbound,Returns,Reverse Pickup Enquiry,Be shure about return and replacement policy ,1ac562b5-cd5a-49b4-8f10-1517aedb06a8,,17/08/2023 09:15,17/08/2023 09:16,17-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0031925c-fa26-467e-88fd-02f2cb29b056,Inbound,Order Related,Delayed,Quick solve,59d0077c-8b93-49bd-9f15-59708be5021d,,17/08/2023 09:15,17/08/2023 09:18,17-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
48337cff-65a1-4b18-a037-c423d57364ae,Outcall,Product Queries,Product Specific Information,,063fe5c4-58ee-4c31-93f7-5ddaf0dd5de3,,17/08/2023 12:33,17/08/2023 12:39,17-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
29410712-f615-485e-91a6-d54339e15835,Inbound,Returns,Service Centres Related,,ca8461d2-7cd5-483a-acad-f894cb95f34b,,17/08/2023 16:46,17/08/2023 16:58,17-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
60f94543-9256-41e6-a957-b31d13fc9c79,Inbound,Returns,Reverse Pickup Enquiry,my problem is not getting resolved quickly,dfb253fe-7cc3-474f-8838-6ffff16c12ce,,17/08/2023 09:54,17/08/2023 09:58,17-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,3
cd99ffb1-0030-4c85-8a71-14d05fb05bd7,Inbound,Returns,Fraudulent User,,47184f5b-b0be-419f-93cb-77b527ce7197,,17/08/2023 19:02,17/08/2023 19:06,17-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
12e17e15-9f70-48d1-a115-0a31d0024f75,Inbound,Shopzilla Related,General Enquiry,,cff41896-ae5a-4a42-8540-d9fec2283890,,17/08/2023 19:00,17/08/2023 19:05,17-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
b0b0d095-ef0c-497d-a520-5d71630968e4,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,7fd2e2b8-db50-4312-b2c6-c466a0aa54bd,,17/08/2023 09:54,17/08/2023 10:53,17-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
bbf16260-bcfb-4141-87d3-4c0946109968,Inbound,Payments related,Payment related Queries,,c7c711be-ca36-478a-a463-82af11170ae6,,17/08/2023 13:14,17/08/2023 13:16,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
6a5c7ffc-cb33-4e7d-972e-5eed3419f80a,Inbound,Feedback,UnProfessional Behaviour,,bbef20da-c9ea-45c5-9a8d-0657a25af5ae,,17/08/2023 18:15,17/08/2023 18:16,17-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
61f6191f-2157-47a2-891f-f8f39b6d7d5f,Inbound,Returns,Fraudulent User,Hii,8c9963b1-9138-4da1-811e-b59ce8fcc44c,,17/08/2023 16:39,17/08/2023 18:03,17-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
45e25c21-7b52-4b16-96e6-b37ac2ffa5b7,Inbound,Order Related,Order status enquiry,I am very happy Shopzilla se shopping karke I feel good ??,04270d1b-b554-4e4e-bd66-b2688a67ba07,10/08/2023 15:12,17/08/2023 21:55,17/08/2023 21:57,17-Aug-23,MIRZAPUR,Mobile,12999,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
bbb09083-2539-4550-a753-945463444496,Inbound,Returns,Reverse Pickup Enquiry,,0e40ead0-ddb3-4397-8514-e2bd4adabe84,,17/08/2023 08:33,17/08/2023 08:33,17-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
fbc70647-3f81-48cf-8f74-36a7522f94e8,Inbound,Feedback,UnProfessional Behaviour,,d3bd30a9-b38e-40d1-a5fd-c1a73d553e01,,17/08/2023 08:54,17/08/2023 08:55,17-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
a448bdf3-d259-472e-ac11-2124811bce53,Inbound,Returns,Wrong,,9af24135-691b-443f-b2ea-67706a688e13,,17/08/2023 09:19,17/08/2023 09:21,17-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
871398d6-32db-4ac6-8124-132365102582,Inbound,Feedback,UnProfessional Behaviour,Azhad sir aapne mere se politely baat kar ke dil khush krdiya luv u sir ,3730aa9d-e6c9-432e-8004-fb8f74e7a04e,,17/08/2023 19:21,17/08/2023 22:17,17-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
ef45463a-8f22-4f8c-a8cb-23a0e72d46ca,Inbound,Returns,Reverse Pickup Enquiry,Good,0a5df46c-3f77-4c7a-8a84-e8654ca6af05,,17/08/2023 15:38,17/08/2023 15:39,17-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
1c946280-3cf4-4de3-861e-9b95af0ed62d,Inbound,Refund Related,Refund Related Issues,Nice ,ed2509d5-a0ff-4c96-9c8a-37cd0b100628,,17/08/2023 22:05,17/08/2023 22:07,17-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7cfa7814-f2b8-4d3f-8cbb-920076c278dd,Inbound,Returns,Reverse Pickup Enquiry,Satisfied,20c86cc4-1843-4105-bd20-2cd1fcb11e7a,,17/08/2023 19:43,17/08/2023 19:52,17-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
50d4f062-2a98-438d-87ca-5f34eb3f4b42,Outcall,Returns,Reverse Pickup Enquiry,,7e738390-f3f0-4dcc-ab76-1d83c4f37ef8,,17/08/2023 12:55,17/08/2023 13:55,17-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
ac2d14ec-b1c2-4097-a346-e36c754278c3,Inbound,Feedback,UnProfessional Behaviour,,cea1e10f-0d77-443c-b1ac-b9c64b0a2f0c,,17/08/2023 15:04,17/08/2023 15:05,17-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,3
20818f25-8b8e-4212-9505-d7dd88a14ec2,Inbound,Returns,Fraudulent User,Please provide easy contact to customer executive.,625266f7-e144-440b-a2e4-f55626a47475,,17/08/2023 21:31,17/08/2023 21:34,17-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
f44d3456-1dd1-47f8-9e94-5096bc7a9114,Inbound,Order Related,Order status enquiry,,f0760e45-2855-455c-aa1d-5be11bf5987f,03/08/2023 08:06,17/08/2023 20:55,17/08/2023 20:57,17-Aug-23,JADCHERLA,Books & General merchandise,345,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b346238b-2ff3-4a6c-ab85-324dfc866b75,Inbound,Cancellation,Not Needed,,22213978-db59-4c71-b68d-e30908b83a9f,13/08/2023 17:30,17/08/2023 14:46,17/08/2023 14:47,17-Aug-23,HYDERABAD,Mobile,99999,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
4105f09b-805e-42bd-8c64-cdbc0995b817,Inbound,Returns,Reverse Pickup Enquiry,,e5d48f2b-3753-4614-9a1e-7f603f2646af,,16/08/2023 23:36,17/08/2023 00:11,17-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
6cda313f-5b91-4e0e-87bc-e604a5e89f24,Inbound,Returns,Return request,,2b265181-8e8c-43b9-96d6-646ac66f78d3,,17/08/2023 12:39,17/08/2023 16:53,17-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
9ca482c4-f708-4d9b-883b-1941f645b31a,Inbound,Returns,Return request,Thank you so much mam... For help me,77763399-fa2e-4205-8f04-041746892368,,17/08/2023 15:15,17/08/2023 15:21,17-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
09d3ef19-15ae-4558-bdc0-003caf74d34b,Inbound,Order Related,Delayed,,98188105-9c9a-4a6f-8b1d-b778c90ffc2e,,17/08/2023 09:51,17/08/2023 10:07,17-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5c49cea3-7093-4ca3-b4e3-b7351e62c83d,Inbound,Returns,Reverse Pickup Enquiry,,ab2d4e90-142d-4cee-a224-53865e14076b,,17/08/2023 16:00,17/08/2023 16:35,17-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
d6b33584-e7ca-4e74-a596-3e3c589ff0e6,Inbound,Returns,Fraudulent User,Good job ??,c7f5a93d-78bf-46b8-b091-0623c42af930,,17/08/2023 17:41,17/08/2023 17:45,17-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
416fab2f-2fcf-4641-933b-d1a5d3b496de,Inbound,Payments related,Online Payment Issues,,d8436ea7-fc9a-4c3a-8ca8-b1a851744b7a,,17/08/2023 07:12,17/08/2023 07:15,17-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
ea9c5ad6-d5df-4122-a7b9-e94eae7c10f4,Inbound,Returns,Reverse Pickup Enquiry,,cb0f16b1-4970-4296-ae89-36d8d74e2fad,,17/08/2023 08:11,17/08/2023 08:40,17-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fe75a835-3a03-4813-89da-d2746d10eb1c,Inbound,Refund Related,Refund Related Issues,,cb4aa58d-4c6a-4e2d-922f-c64f1a6e4f69,,17/08/2023 12:49,17/08/2023 12:50,17-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
7546cb45-2064-4939-be30-287437f8fac8,Inbound,Order Related,Installation/demo,,575fa8e8-dd61-405e-addd-3aa9f820cc3f,,17/08/2023 10:15,17/08/2023 10:21,17-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
e8710575-4733-42ba-9976-c8ce08878308,Inbound,Order Related,Delayed,????,a24f1510-3bac-4bed-a1c0-94ae57bcb30e,08/08/2023 00:24,17/08/2023 21:03,17/08/2023 21:04,17-Aug-23,MUMBAI,Books & General merchandise,385,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
183b75f3-ecfb-4b6b-914c-9cc10251f9b4,Inbound,Returns,Fraudulent User,,7dfa71a8-3c6e-44de-b724-dc6c453062a2,,15/08/2023 14:25,17/08/2023 17:34,17-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
c59bf3ce-a707-4b11-b236-9ab691c52343,Inbound,Returns,Reverse Pickup Enquiry,,1f82f8db-189a-4d12-8cdc-c2728521ffd6,,16/08/2023 23:59,17/08/2023 18:35,17-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
1b9f888d-9889-40b0-b2d6-2848e8504c62,Inbound,Order Related,Customer Requested Modifications,,ca2dbc4d-779a-44d3-8eed-706980de42a2,,17/08/2023 09:31,17/08/2023 22:41,17-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
3ca00ba9-05ba-4dff-bb57-6f0415253698,Inbound,Order Related,Delayed,Kindly send updates quickly if the parcel is not reaching on time ,d5aa18a7-1bf0-404d-8cd9-4d7a20185bea,09/08/2023 13:35,17/08/2023 16:56,17/08/2023 18:02,17-Aug-23,SILVASSA,LifeStyle,1699,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
5c9a4546-4143-4db2-a03d-3c2bd17fa206,Outcall,Returns,Wrong,,2d2651b1-2a94-433b-8f57-c9779a82a2d2,,17/08/2023 21:35,17/08/2023 22:09,17-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ab9b807c-a500-42e9-b593-7da8cf9d6548,Inbound,Order Related,Delayed,,4b57127f-85f9-43de-a040-34a76a379b3c,06/08/2023 14:40,17/08/2023 17:17,17/08/2023 20:48,17-Aug-23,AURANGABAD,Books & General merchandise,276,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
d319948e-c8b4-4b54-a5e5-8ea51b684b52,Inbound,Returns,Service Centres Related,,e907fda6-55e0-4d50-b25a-838cad17d69f,,17/08/2023 21:48,17/08/2023 21:55,17-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
4ba36b41-1777-4b12-833a-02bfb7c32937,Inbound,Refund Related,Refund Related Issues,My issue is not resolving from last 12 days,403a645f-9f45-4e88-a3ab-2afcd5156962,,17/08/2023 08:57,17/08/2023 20:25,17-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
09490aee-03fd-46ad-93b3-c192b0119046,Inbound,Returns,Return request,,e68f5138-1030-40f8-8f60-4084c7bea383,,17/08/2023 17:59,17/08/2023 18:00,17-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
cee9f1ab-ba45-4494-b632-82fe98b35827,Inbound,Order Related,Delayed,,9bd584ff-25cb-4f54-bec6-a1d88055764f,07/08/2023 16:39,17/08/2023 19:11,17/08/2023 19:14,17-Aug-23,SANASWADI,LifeStyle,6036,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
6d2ec5f1-8c77-40d4-90d7-0720002808af,Inbound,Cancellation,Not Needed,,649418bc-51cb-4028-833a-7b9b9e94bbcf,11/08/2023 00:58,17/08/2023 23:32,17/08/2023 23:40,17-Aug-23,JODHPUR,Electronics,1499,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
57a6dfcd-2151-42a3-a17c-ed55c68be031,Inbound,Returns,Reverse Pickup Enquiry,,0949446c-4f82-4c9a-8ec8-80c9bf1f61dd,,17/08/2023 11:22,17/08/2023 12:20,17-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
8fc7a988-e5e9-44a5-8d97-502a1aa52b4a,Inbound,Returns,Missing,,31f643fb-ac3c-48f3-98c4-914ff67a13f5,,17/08/2023 17:04,17/08/2023 17:05,17-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
54413dde-9a11-4d64-8e44-e2b402d7ae7d,Inbound,Returns,Fraudulent User,,e0cf0bc5-95dd-4ed0-b1eb-d4cf3ea51193,,17/08/2023 21:59,17/08/2023 22:12,17-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
90742913-61b6-49df-9aa1-277b5738ddf7,Inbound,Returns,Reverse Pickup Enquiry,,27ad1f8a-d02e-4a22-a092-2d86643e27c3,,17/08/2023 11:41,17/08/2023 13:03,17-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
8d2da270-21f7-4e9b-b842-fdc8d277d6ad,Inbound,Returns,Wrong,,eed0d8ad-8499-4812-844a-56302a20d7d4,,18/08/2023 00:13,18/08/2023 00:14,18-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
53fc9c81-1fce-46b5-b6af-6432b78defe7,Inbound,Returns,Reverse Pickup Enquiry,,f2bab2b4-d92a-42d2-8fb9-aa386564ecb7,,17/08/2023 15:39,17/08/2023 15:49,17-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4a3a1f84-1b83-4a5e-8e82-a3fa5733d5d0,Inbound,Order Related,Delayed,,6e374f7e-aae4-477b-ac0f-cbf19b387ad5,,17/08/2023 07:38,17/08/2023 09:44,17-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
6336b666-963c-4113-b39d-c2be43222c17,Inbound,Product Queries,Product Specific Information,Thanks for Shopzilla ,ac581da4-5a9e-4092-b96c-15e7c0e4cf26,,17/08/2023 11:39,17/08/2023 11:43,17-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
850cf575-7ca2-4825-ab46-b97802ece339,Inbound,Returns,Reverse Pickup Enquiry,Nice app all shoping ,0ef35e20-cd52-46c6-8fcb-27529d5cc65a,,17/08/2023 18:34,17/08/2023 22:43,17-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
4611694f-89ea-4a76-8489-ba8d73e23b88,Inbound,Returns,Return request,,12e26117-f3e0-4af3-a520-e7bc4b3b6613,06/08/2023 00:25,18/08/2023 00:16,18/08/2023 00:19,18-Aug-23,VADODARA,Electronics,1299,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4446e6c2-b995-4046-a34d-14d23abd1a84,Inbound,Returns,Reverse Pickup Enquiry,Good ,5074d2f0-b929-4a74-9501-c1143d59a6a4,,15/08/2023 13:35,17/08/2023 10:33,17-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bc31dbef-46ba-418a-bf92-4cd6b86ac3ae,Inbound,Returns,Reverse Pickup Enquiry,,a7617c5b-3a52-4694-9e24-5042366fb030,,17/08/2023 17:39,17/08/2023 17:44,17-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
1cac225d-f142-42f1-833b-361da21a722c,Inbound,Returns,Reverse Pickup Enquiry,,83793375-9f8c-4d73-a893-012746de8a24,,17/08/2023 10:05,17/08/2023 19:19,17-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
addc90b9-81d2-45c7-99cc-247d85d8032b,Inbound,Returns,Reverse Pickup Enquiry,,cca2f8aa-de3b-4545-87a2-0aa6fbcfe556,,17/08/2023 19:44,17/08/2023 19:48,17-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e5896a83-923c-49cf-a4fe-8c9c319f2637,Inbound,Returns,Reverse Pickup Enquiry,,cf1fcdb9-1d83-4d03-a186-9509ee627dca,,17/08/2023 19:27,17/08/2023 19:35,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
471c3171-3275-4331-9a2c-18e5bd83670a,Inbound,Order Related,Delayed,Bakwas,9bb5a066-8a14-4819-bc86-476e64a5d9e1,26/07/2023 21:03,16/08/2023 14:35,17/08/2023 10:19,17-Aug-23,JORHAT,Furniture,17499,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
082fcc41-ed0c-4b27-bd75-a491316facac,Inbound,Returns,Return request,,8a921250-e511-4659-ba13-ee9db1728792,12/08/2023 23:18,17/08/2023 17:03,17/08/2023 17:05,17-Aug-23,BURDWAN,Electronics,949,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
3760dd44-8d9d-4bdc-9cda-6857deb182a8,Inbound,Order Related,Delayed,,8792bec4-49a0-48d0-8b84-2838b1cc554c,,17/08/2023 10:19,17/08/2023 10:23,17-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9a383eae-4c6c-469e-a765-a450587a0ac7,Inbound,Order Related,Delayed, Good,246aaf15-6839-45fd-9b32-00960bf0c42b,,17/08/2023 12:42,17/08/2023 12:46,17-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
f1d17937-9eb4-46ec-aee3-96d8281993fc,Inbound,Returns,Fraudulent User,The customer executive was very good he was very cooperative and I Love the way of execution and He make my problem so easy.,75fe19cc-da7f-4674-9ead-5a86d9cc7ba1,,17/08/2023 14:42,17/08/2023 14:45,17-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
8ee9ba34-be0e-4600-8a74-c7a1bcdd5050,Inbound,Feedback,UnProfessional Behaviour,Try to solve the query in minimum time,cd3d587e-7956-47cd-b3f4-d08afb57993f,31/07/2023 17:12,17/08/2023 18:44,17/08/2023 18:52,17-Aug-23,JAMSHEDPUR,Home,464,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
a229689d-f8aa-4ab8-be57-5947dea8fbe5,Inbound,Returns,Exchange / Replacement,Very good service farhan,d3c1098a-0da5-412f-aeeb-8fb5337152b7,,17/08/2023 16:27,17/08/2023 16:30,17-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
07cc1087-0766-4192-9b2a-a373ee79fa42,Inbound,Returns,Reverse Pickup Enquiry,,800a6866-7b3e-4895-95b4-c9a5b4dd3a94,,17/08/2023 07:52,17/08/2023 08:01,17-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
44c963c2-884a-402a-9a78-924b00479ebe,Outcall,Order Related,Seller Cancelled Order,Very pathetic customer support have word with   and heena but in vain,edc671b7-fe69-45a2-b847-209e87c84980,,17/08/2023 13:09,17/08/2023 13:14,17-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
061fb57e-e2ed-4eb0-b772-87cb26be14ac,Inbound,Order Related,Order status enquiry,,0ce5e2a7-214f-4d30-991c-42f86d37d0fa,,17/08/2023 11:27,17/08/2023 11:58,17-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
ed52386c-2370-4bb8-b3c2-8d7628e9f3e1,Inbound,Returns,Wrong,,2b352403-4e79-4a02-8c87-3de747bf6d32,,17/08/2023 14:52,17/08/2023 14:58,17-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
c591d59b-d45b-4770-88d6-ed723903ccba,Inbound,Returns,Reverse Pickup Enquiry,Please update some information about product if the time given by Shopzilla being expired but not resolved ,81376c47-022e-4395-85fc-6b4c7c46fc80,,17/08/2023 15:33,17/08/2023 15:35,17-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
fb515ec6-72ee-436f-9f66-17a3f844f81d,Inbound,Returns,Reverse Pickup Enquiry,,222ab249-a399-40f9-9616-bdf79f1dd0c4,,17/08/2023 13:50,17/08/2023 13:52,17-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
f6bf3577-23f7-42dd-a9a8-a1b9daba1b60,Inbound,Refund Related,Refund Enquiry,Excellent ,914b5b7f-3ea6-42e6-8b55-c36975935f85,,17/08/2023 14:18,17/08/2023 14:19,17-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
0e468c1e-1e70-4f6c-80d2-cff26db8631b,Outcall,Returns,Return request,Plz check the product and delivered ,76da117c-7aab-43e3-b5ef-fb59e342aad9,,17/08/2023 20:27,17/08/2023 20:34,17-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f74a5afd-0354-49a0-95db-4335995f84fe,Inbound,Returns,Return request,Good ,80e3b1cd-8ab5-4287-8d07-2d29584957f2,06/08/2023 17:57,17/08/2023 01:40,17/08/2023 01:43,17-Aug-23,KOLHAPUR,LifeStyle,479,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
8acaa80c-cb3e-4147-9dbd-3d493f6a0054,Inbound,Returns,Reverse Pickup Enquiry,,c4ed5846-3f9f-4873-9993-0ce13177a8ea,,17/08/2023 09:29,17/08/2023 09:32,17-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
d2672db5-395c-49f7-a561-37d81f08a49a,Inbound,Returns,Missing,,31e28c8b-02ce-468a-8cc6-aa61c2ec3564,,17/08/2023 11:52,17/08/2023 12:01,17-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
19d3a137-5d38-4c5e-9565-3329a0282e21,Inbound,Returns,Reverse Pickup Enquiry,It was a pleasure talking to Shopzilla costomer care by   sir....Pls solved my problem ,3dd46e40-04d7-433b-a566-06b3302b704a,,17/08/2023 12:27,17/08/2023 12:41,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
c60759ab-161a-4e40-9018-b13bea4880ba,Inbound,Returns,Return request,,c5bd812a-fa47-46a5-85d8-8f2f838dc24e,,17/08/2023 14:28,17/08/2023 14:31,17-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
b7e4a40e-9991-4f88-821f-ab954ef6b688,Inbound,Returns,Exchange / Replacement,,7502b7ef-44ea-4c84-8c56-41607bcc004a,,17/08/2023 16:10,17/08/2023 16:13,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c4f4ea23-28e8-48af-91ea-454765b1e9cb,Inbound,Returns,Return request,,e6e65cde-811d-4b4c-8a07-5b58bc4f6777,,17/08/2023 19:35,17/08/2023 20:14,17-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
9602229b-7202-4aee-8323-8568f4c87b49,Inbound,Returns,Return request,,f6cf25e2-8346-4551-98b6-51907f1364dd,01/08/2023 18:09,16/08/2023 22:54,17/08/2023 00:30,17-Aug-23,AURANGABAD,Electronics,1399,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
5809bcd1-284e-45dd-a1ea-4a5540bec89f,Inbound,Returns,Return request,,9ec26a12-8a26-4b70-b680-1c09236fb9ac,,17/08/2023 09:00,17/08/2023 17:41,17-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
a6e73baa-49c2-41b9-a2af-5956ed067db7,Inbound,Shopzilla Related,General Enquiry,,93c319a7-ce25-4fca-a452-597616e60e3c,,17/08/2023 10:34,17/08/2023 10:36,17-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
84efadbb-d7f4-4365-93b5-027a1719fee3,Inbound,Refund Related,Refund Enquiry,Very helpful man,774e30f0-6b4a-4369-adae-be00c5dbbbb8,,17/08/2023 16:07,17/08/2023 16:10,17-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
41d5fc7a-89f1-48a6-9fb0-01e979bf08cd,Inbound,Returns,Wrong,,a3921f47-d4af-487b-a12b-6be98faa4d2e,,18/08/2023 00:12,18/08/2023 00:13,18-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
8359ba8c-84ef-4e95-8cda-032e7cf3a52d,Inbound,Returns,Reverse Pickup Enquiry,,84319c10-47df-4af4-a3d6-ed0ad8f16b3c,,17/08/2023 00:02,17/08/2023 15:08,17-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
b885bf8c-d1ee-477d-a647-3532ca216423,Email,Refund Related,Refund Enquiry,,fec2e993-dd29-4731-88d7-89fa68447560,,17/08/2023 13:35,17/08/2023 13:36,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
2350c2a2-3502-4120-8528-c76dfd8dd220,Inbound,Order Related,General Enquiry,,062f313a-a22c-4676-ad35-7c75d22c6315,,17/08/2023 09:44,17/08/2023 09:47,17-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
65071ea5-634a-4236-845b-f5caba045623,Inbound,Returns,Reverse Pickup Enquiry,,8e169e3e-875f-434f-80f1-9b473479862d,,16/08/2023 20:25,17/08/2023 11:27,17-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
ac42529a-cdf3-4b50-ad4e-c20390de8161,Inbound,Refund Related,Refund Enquiry,,ba645603-a83d-4ff7-b438-4eaaeccd619e,,17/08/2023 07:38,17/08/2023 07:39,17-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,4
478c2f64-1a25-4df7-8b54-aa9db62de733,Inbound,Returns,Reverse Pickup Enquiry,,9fce94e9-d4ee-486a-81ac-d5aa7067baba,,17/08/2023 10:14,17/08/2023 10:48,17-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
8ab5b9b3-d3b4-4c24-8a83-57f5f135e8d2,Inbound,Returns,Reverse Pickup Enquiry,,29b22ea3-1091-477d-b387-072eb5a6d074,,17/08/2023 16:49,17/08/2023 16:50,17-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,1
9a603e8e-d7f3-406c-a146-b17a285d613f,Inbound,Returns,Reverse Pickup Enquiry,  service ,cb5ef4c1-9ff6-4eb0-9005-aa15cbdf9bdc,,16/08/2023 12:20,17/08/2023 18:53,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
91d82e31-62ad-475e-96fc-29d57611764d,Inbound,Order Related,Order status enquiry,,8c15017a-e177-425e-a336-fc6c4d39e561,,17/08/2023 15:11,17/08/2023 15:17,17-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8bc17933-756d-4b52-a126-75a32a0b78f1,Inbound,Order Related,Installation/demo,Boat support not pic phoneBut Shopzilla work good,94d2396d-a62f-40c7-a39b-6b1e2129d845,,17/08/2023 17:57,17/08/2023 18:10,17-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
a78c703f-5de0-40ba-a437-f3e385a0bea6,Inbound,Returns,Return request,,faef6cca-e0c4-462e-9e3f-c442c4ffadd8,,16/08/2023 22:48,17/08/2023 00:35,17-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
79b0086f-6e4d-4fb8-b636-3bf0c2420562,Inbound,Order Related,Delayed,,4624641f-7f8d-42e8-ba73-5c20eab967d6,,17/08/2023 15:33,17/08/2023 22:41,17-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
a5db7195-9520-4507-94fa-9463b7034dcc,Inbound,Feedback,UnProfessional Behaviour,,f9d5c8a1-0321-4f4d-9a46-7b56830d1a73,,17/08/2023 17:58,17/08/2023 18:02,17-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
f93ccac7-5c26-490d-aa35-bf0c7d2ac420,Inbound,Product Queries,Product Specific Information,,4caf0dc3-f8c1-41bf-8cbd-7cf7c0325f32,,17/08/2023 20:10,17/08/2023 20:31,17-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
0cb971d6-11f9-475c-bf7b-f420c193f1fe,Inbound,Returns,Return request,Improve information about status of complain (like status of delivery of product is shown) correctly.,d8901b10-2fa0-48dc-b11c-88db1013b15b,03/08/2023 17:59,13/08/2023 19:47,17/08/2023 14:29,17-Aug-23,NEW DELHI,Home,199,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
b3a733f5-e141-418a-9f02-7f108b9f1c7d,Inbound,Refund Related,Refund Enquiry,,d12fac22-ce4e-4df4-a065-3d0be40abc79,06/08/2023 11:23,17/08/2023 19:58,17/08/2023 20:01,17-Aug-23,BASTI,Electronics,1273,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
acb40a98-d075-4338-8284-cfa7c76517da,Email,Returns,Reverse Pickup Enquiry,,1a994b18-22c0-4739-a76d-67eb206b8a8d,,17/08/2023 12:30,17/08/2023 12:32,17-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
7fba542d-476f-4019-9b9c-071a0f12c64d,Inbound,Returns,Fraudulent User,Good,2b9150b3-b296-4a1a-b0dd-f3237447ee0f,,17/08/2023 18:56,17/08/2023 23:05,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
34fb8fd4-e684-49ed-9d90-0900defba506,Inbound,Returns,Reverse Pickup Enquiry,"Customer support is very nice.Butthis type of agent must be fired , who try to make a wrong information about customer",f802adef-b21f-4fb8-8508-e2c8b21083f5,,16/08/2023 22:28,17/08/2023 06:09,17-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
1d5f3810-eac9-48e9-9835-3cd8006a0ed6,Inbound,Returns,Reverse Pickup Enquiry,,e3c8f8d1-d6dc-4c09-824c-e4a255f5d4c0,,17/08/2023 07:36,17/08/2023 07:50,17-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
856ae115-d743-4096-bf3a-a6d730f8625a,Email,Returns,Self-Help,,4e411839-bd39-43af-b893-06ce6d8b11cf,,17/08/2023 11:19,17/08/2023 11:27,17-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
54c44816-19fd-4c7c-9c61-9e40f0f06cdb,Inbound,Returns,Fraudulent User,Very good person,95b9bb7c-5f70-4f91-a8de-cc9bfde9790b,,17/08/2023 22:28,17/08/2023 22:29,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
aa4c0fdf-fe18-4daa-b394-9b147d090346,Inbound,Returns,Reverse Pickup Enquiry,,bfdbefb9-a18e-45c4-8153-635b8f2ccdb3,17/07/2023 14:14,14/08/2023 23:10,17/08/2023 22:44,17-Aug-23,BANGALORE,LifeStyle,4499,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,1
d6b97acc-1c2c-4f12-b0a0-b8cbc69533cb,Inbound,Returns,Return request,,14bf366a-c42e-4f5a-bc9c-88a18852f074,,16/08/2023 19:55,17/08/2023 10:37,17-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
65af1b43-649b-42d9-93b4-9886613d3031,Outcall,Returns,Return request,,2c13ea13-0dc5-4970-ac46-bc8f3b510e7d,,17/08/2023 13:34,17/08/2023 13:38,17-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
6241afdf-c137-4c3f-9dc6-62137b7ee3ee,Inbound,Order Related,Order status enquiry,,ade0ba9e-c1eb-4404-ba82-49ed40196b3c,,17/08/2023 16:17,17/08/2023 16:24,17-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
df37e80c-8caf-47ce-90e6-bcec74b2bfee,Inbound,Refund Related,Refund Related Issues,,7ec233b9-aa8e-45e7-88a2-778381a21276,,17/08/2023 22:21,17/08/2023 22:22,17-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
530740c1-cf55-447c-b59a-6b6de8189a20,Outcall,Returns,Return request,No ,f0219001-0595-4017-9908-45d53e453e2b,,16/08/2023 17:11,17/08/2023 18:52,17-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
32f54a3f-12d1-4df6-820a-98cc126ed0a1,Inbound,Returns,Return request,Got Very good behaviour from the customer service executive... very happy and also he resolved my issue..... very helpful ,5b257787-14ab-45d0-bac6-1b87f5569ec4,,17/08/2023 00:35,17/08/2023 00:47,17-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
0297c8a1-cce4-4c27-87b2-fe0e88c7009a,Inbound,Returns,Reverse Pickup Enquiry,,db7c7774-90e3-44a0-8356-e9adb6e1215c,,17/08/2023 18:58,17/08/2023 19:11,17-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
325bcc7e-074e-49d5-ac0f-8a89443ac07a,Inbound,Order Related,Priority delivery,,39626004-938d-49d6-b914-d2fb3427f3a8,,17/08/2023 22:03,17/08/2023 22:07,17-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
e27d8629-725b-49b4-b972-1584bf3aad8f,Outcall,Order Related,Delayed,Mr   has interacted  well and understand my problem. Company's senior team is doing nothing but simply passing the balls,6f7a2a27-b7a1-4e70-a848-53a8142022f5,19/07/2023 22:37,17/08/2023 22:16,17/08/2023 22:43,17-Aug-23,BHAGALPUR,Books & General merchandise,506,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
1ad07179-5f02-40ee-bdb0-48d15d1d69ed,Inbound,Order Related,Delayed,"The agent was good but the service Shopzilla is providing is not upto the mark  ,I ordered a product an it's been nearly 2 weeks it hasn't delivered yet and no proper update was given about the product as well this is the second time I'm facing the same issue with the delivery...i would request you to please look into this and resolve it .   ",9e6c0c43-8a2f-44e2-ac14-0d51a900b505,02/08/2023 22:21,17/08/2023 10:29,17/08/2023 13:33,17-Aug-23,HYDERABAD,Books & General merchandise,2099,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
4b3b93e7-c277-4646-aae8-28da3fd17f17,Inbound,Order Related,Order status enquiry,,3eabd279-2f4d-4435-acd9-ee01b454c79b,,17/08/2023 09:40,17/08/2023 18:22,17-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
14237d68-5314-4291-87b5-8e980d0f4ff3,Inbound,Payments related,Online Payment Issues,,daa9803f-4ec7-423e-a0d1-994b6038986a,,17/08/2023 08:48,17/08/2023 08:56,17-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
96c6e5dc-cb4a-487f-940e-0e1473161d11,Inbound,Returns,Return request,It's a good consecration with customer care ,20055699-641a-444e-8120-9b40c0814ef3,,17/08/2023 14:52,17/08/2023 14:55,17-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
fc6fd46c-d65a-41b3-9d7c-f16d37634c7e,Inbound,Returns,Reverse Pickup Enquiry,,06df838c-1111-4e51-9e08-f7c2e3e0fb39,,17/08/2023 18:04,17/08/2023 18:27,17-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,2
170eb5c4-df1a-4dab-b3c7-e6509d605a4c,Inbound,Feedback,UnProfessional Behaviour,,77ece394-b7ae-4929-9079-1b73a45bb12e,,17/08/2023 20:35,17/08/2023 20:36,17-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
15b90b33-9e7c-4f8e-a1dc-ad00dcef403b,Outcall,Order Related,Seller Cancelled Order,,cfa42abe-51d8-4f17-beed-66e95bfb55d1,,17/08/2023 09:43,17/08/2023 09:50,17-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
b1f39295-5c11-4aea-b7da-81de8e4640eb,Inbound,Payments related,Online Payment Issues,,32317243-0eba-4aac-9635-907d99f358f2,,17/08/2023 10:55,17/08/2023 10:56,17-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
e4a44dc4-266c-4b84-8712-c3944e5cf775,Inbound,Returns,Return request,Thank you to receive the money my request ans resalve immediately ,78fe351e-d31e-42e6-a483-85dac143bf6a,,17/08/2023 15:33,17/08/2023 15:41,17-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
54e7cb9f-f2d1-4533-9366-68365c52aa5e,Inbound,Cancellation,Not Needed,Good,5780c932-92cf-4af0-b210-4f9ff96ffdd1,05/08/2023 17:46,17/08/2023 18:18,17/08/2023 18:28,17-Aug-23,INDORE,LifeStyle,242,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
d763607c-53a6-46ca-9fb4-44482288df11,Inbound,Returns,Wrong,,5c857166-4cb7-45be-a084-9d62633160fa,09/08/2023 10:19,17/08/2023 22:09,17/08/2023 22:12,17-Aug-23,GONDA,Books & General merchandise,1424,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
df136b3a-7cb8-4ab4-8b9b-89294427c274,Inbound,Returns,Service Centres Related,,80520a3c-5077-40e9-a9ee-57f888ed3c25,,17/08/2023 12:14,17/08/2023 13:15,17-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
69a6ee6e-4d28-4af8-9577-10322d12c846,Inbound,Returns,Reverse Pickup Enquiry,,500562d9-7ed9-4333-89e7-d92793fb7fdb,,17/08/2023 08:27,17/08/2023 08:29,17-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
826df7de-b4d4-49d0-a24d-bff03af3541c,Inbound,Feedback,UnProfessional Behaviour,,a6b0de22-5f7c-4798-9c14-bb10499c383d,,17/08/2023 20:20,17/08/2023 21:12,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
dbc65cf2-f575-4dd7-8b2b-da8082a280fd,Inbound,Returns,Reverse Pickup Enquiry,No Trust Shopzilla it's totally froud company.Why I say that use of   because Shopzilla senior authorities is illiterate or bulsit.Why my problem not solved last 2 months and Shopzilla authorities waiting for next 48 hours daily.I leave Shopzilla app and no trust.In Instagram and Facebook share   total froud ecommerce sites.Why you directly contact seller and against action on seller complete pickup in 10 days in any condition.  not complete pickup in 10 days Shopzilla directly   initiate.Please create new policy for customer help.Customer is king okay not illiterate or begger.You didn't help many customers Shopzilla ecommerce sites losses and in future Bankrupt.,3941e1e2-7bfa-481d-b8cd-bf9d17e6f54e,,17/08/2023 10:18,17/08/2023 10:27,17-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
88e65be6-e329-46cd-bcc1-3fa19fc7f4c0,Inbound,Returns,Reverse Pickup Enquiry,,68f97f35-d18f-4c6c-981f-00c4b06135c5,,17/08/2023 20:05,17/08/2023 21:37,17-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
74eeb978-e4d3-44d0-98d0-5182fc5a8869,Inbound,Payments related,Online Payment Issues,,661a8434-5fa8-4813-ac0c-61bbe4f2b069,,16/08/2023 13:20,17/08/2023 11:08,17-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,4
d6fb5181-0937-4934-8270-a7fe78b57901,Inbound,Returns,Reverse Pickup Enquiry,,47debbbe-5aac-4f3c-b1bd-c83c37df84b3,29/07/2023 15:17,14/08/2023 21:25,17/08/2023 12:52,17-Aug-23,SIWAN,LifeStyle,373,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
a613a697-910c-4f43-9acc-9d11850cb4dc,Inbound,Returns,Return request,Best,6468ebcd-d907-463a-9262-33b0a0a0f14c,,17/08/2023 09:46,17/08/2023 09:51,17-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
d1060b51-e168-46fc-be91-b0893a06bc08,Inbound,Returns,Return request,,00f87016-af7f-4e62-a655-d9548a21fcab,,17/08/2023 14:39,17/08/2023 14:57,17-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
321d05ef-0a8f-46d6-b0cc-9cccd46ee95c,Inbound,Order Related,Installation/demo,Solved ,2a432012-50ec-42a9-8529-79791a7ca78d,,17/08/2023 18:09,17/08/2023 18:11,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
057484d0-7e8d-4732-bfed-8129abd5a117,Inbound,Returns,Product related Issues,,d796d608-d8b9-4837-9356-b138b25bfc6a,11/07/2023 08:11,14/08/2023 09:28,17/08/2023 16:16,17-Aug-23,MUMBAI,Books & General merchandise,840,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
0b52106c-4542-4f3f-bb0f-0d3785746db6,Inbound,Returns,Missing,,dfb5b5bb-9328-4f5a-8d73-e2bf9ca82110,,17/08/2023 14:38,17/08/2023 17:43,17-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
cd463f0d-a116-460c-976c-f1b802ce6be3,Inbound,Returns,Reverse Pickup Enquiry,I am always happy by your service but this time not I have received wrong order but my problem was not slowed.,afa04945-49c8-4896-a188-aaa96940d464,,17/08/2023 17:13,17/08/2023 17:24,17-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,1
3f569442-3bba-4504-a88b-0ff4bbb18dc2,Inbound,Returns,Wrong,,b062c209-59fb-4222-ac13-ec261ded62f7,,17/08/2023 13:10,17/08/2023 13:13,17-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
18ca0f6b-4057-42f3-88d3-4e86a1b66b66,Inbound,Returns,Reverse Pickup Enquiry,,f8f09a75-b261-46c5-97f7-10a6a079c488,,17/08/2023 09:20,17/08/2023 09:42,17-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
e0f16440-e6aa-46b4-87d6-4873104c6dff,Inbound,Order Related,Invoice request,,ff31c566-5818-476a-96eb-e7f3c4455977,,17/08/2023 09:35,17/08/2023 09:38,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
b063b91f-5f7a-4446-b9e3-b98ce8c0a48a,Inbound,Returns,Wrong,,beec6a10-3bbd-43fd-93e3-3e0bf0cc9f40,,17/08/2023 12:06,17/08/2023 12:13,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ad5b3a6a-5e6e-4d03-b14f-5fc44def38cc,Inbound,Returns,Reverse Pickup Enquiry,,ab61b0fd-4b4e-4600-8872-c437df1dc7d2,,17/08/2023 06:34,17/08/2023 06:36,17-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
1f06e4da-d3a2-4559-8a47-c34533296e70,Outcall,Returns,Return request,  for my Issue Solve ??,ac451a53-b0c8-446d-813c-ed5eafe658cd,,17/08/2023 18:51,17/08/2023 18:54,17-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
72da3377-683a-4eac-a37e-21b4fab45f99,Outcall,Order Related,Order status enquiry,,9c246558-e0f0-402c-a974-0568eddba181,,17/08/2023 18:08,17/08/2023 19:30,17-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
0eb8a343-a6c3-4e07-b884-32744da016cc,Inbound,Order Related,Order status enquiry,Coustomer service and delivery agent both are pathetic service dilvery agent didn't not receive call and he is not professional behaviour . Timming delay very pathetic services by Shopzilla ,b9530abf-11cb-4563-9cb5-4e278e9d8e65,,17/08/2023 15:26,17/08/2023 15:30,17-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
50e679c3-7fee-4bd9-85c9-40433ad846a4,Inbound,Returns,Return request,,5fd943c4-72be-4e58-9df4-df4c9ba7bc58,,17/08/2023 12:00,17/08/2023 12:01,17-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
0c37ec79-ca64-4e91-9aa4-de512145394e,Inbound,Returns,Reverse Pickup Enquiry,,18c46d15-3f75-40b6-bfb9-0d2a94ce8d88,,17/08/2023 14:24,17/08/2023 14:27,17-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
cfdacfeb-9b2b-490d-9744-dbaf3f41c92f,Outcall,Order Related,Installation/demo,,bbbc8cb2-5b1f-413b-b19a-395ac436d7c6,,17/08/2023 16:54,17/08/2023 16:55,17-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e0428995-d695-471b-a90d-98a4e2c14c5e,Outcall,Order Related,Order status enquiry,,c113be33-2aa0-4cd7-b78d-53338e29b67f,,17/08/2023 17:19,17/08/2023 17:20,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
7d154e4e-a613-40fe-a50e-164bab8efadb,Inbound,Returns,Fraudulent User,Ok,c1c6a3b3-7cc8-4cef-ac4d-66a0699f5772,,16/08/2023 14:19,17/08/2023 06:15,17-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,4
a977254e-a9ef-4fb0-8843-b6adac3ade3c,Inbound,Cancellation,Not Needed,,4971b888-58aa-4d33-ae5e-2dfea16c12cf,,17/08/2023 09:27,17/08/2023 13:45,17-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d26a6f66-264c-43eb-a6da-7a8a7942990f,Inbound,Returns,Reverse Pickup Enquiry,,ad0fc202-63cf-41b7-817c-1255751a6a84,,17/08/2023 10:05,17/08/2023 10:15,17-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7ca59939-e15b-4c8f-9c97-d22a4f58e83d,Inbound,Returns,Reverse Pickup Enquiry,,d493a255-f809-4306-bd8b-8e11e11f10c4,,17/08/2023 11:41,17/08/2023 11:54,17-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
f8f312e2-114b-4df9-898e-a5c07c0bcb76,Inbound,Returns,Reverse Pickup Enquiry,,f5179ae0-242a-47ea-9a67-044871d08697,,17/08/2023 15:41,17/08/2023 15:44,17-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
109c8154-3db8-4839-b8d0-825ca22a98e3,Inbound,Returns,Reverse Pickup Enquiry,Actual ordered product not delivered wrong color and wrong model delivered. Please look in this martter.,6b823c3a-41bd-4296-8029-d55b2c418543,,17/08/2023 19:12,17/08/2023 19:35,17-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
f1261f62-2ef9-446b-9843-ec5d0a13bf43,Inbound,Returns,Fraudulent User,Very nice ????,972d6478-05a6-4302-8926-211c9ca168a2,10/08/2023 19:04,17/08/2023 10:35,17/08/2023 10:39,17-Aug-23,LALSOT,LifeStyle,1929,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
7d716ce6-5822-43b7-a5f0-00a6a693d4d5,Inbound,Returns,Reverse Pickup Enquiry,customer support,b103b725-a550-451d-a5f6-d1216cb4b10c,07/08/2023 17:55,17/08/2023 12:49,17/08/2023 23:03,17-Aug-23,SEONI,Electronics,106500,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
53cdc111-681f-4347-9efc-0252ef63dab3,Inbound,Order Related,Order status enquiry,,9c180f37-50f2-45f8-bc91-b090f9ba6244,,17/08/2023 14:37,17/08/2023 14:39,17-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
77fa5492-940c-4f39-9fe3-65ef92e914f9,Inbound,Returns,Reverse Pickup Enquiry,,f766ed18-39b3-4fdc-82be-5f18187756c4,,17/08/2023 16:53,17/08/2023 16:54,17-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
5649565b-6160-4807-a591-b95c54614c1a,Inbound,Returns,Reverse Pickup Enquiry,,f157eeab-1380-4f79-8320-b8fb389dcea6,,17/08/2023 19:26,17/08/2023 19:27,17-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
83e3e83c-5cac-45c2-ad49-731f0db01a75,Inbound,Returns,Service Centres Related,Very good person thanku,36d9854f-4591-46eb-8d78-2bb4fdc9b3ec,09/07/2023 21:09,15/08/2023 09:43,17/08/2023 16:12,17-Aug-23,AURAIYA,Electronics,209,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
fb4d3b15-0b12-4b51-b260-9a475804c16b,Inbound,Returns,Reverse Pickup Enquiry,,2e6913d0-b2a5-4b4c-b533-45a002857792,,17/08/2023 16:14,17/08/2023 16:15,17-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
e65416ee-6c2c-4db1-aebd-4f4e7add39a8,Inbound,Returns,Reverse Pickup Enquiry,,8abac6d9-8a84-4015-a073-adcd3f218573,,17/08/2023 16:40,17/08/2023 16:42,17-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
11498973-40f2-400a-8d2f-4ae5d453102f,Inbound,Order Related,Seller Cancelled Order,Very very worst experience i had 2 timesWhile complaint through phone they are not taken as a serious issuesVery worst delivery person ,f3b978c2-e3be-4fc4-bbd0-91f6af8aec83,,17/08/2023 22:25,17/08/2023 22:31,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
a3845707-0fcf-4172-a5e1-87ecd234f56d,Inbound,Cancellation,Not Needed,,6b2aa92f-b9f1-40d4-a76a-a399c5e35094,03/08/2023 19:16,17/08/2023 23:56,18/08/2023 00:08,18-Aug-23,ALDONA,Electronics,881,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
662acac7-15d7-4740-a5c8-64b0d4964e2e,Inbound,Returns,Reverse Pickup Enquiry,,917869f0-1bcc-480e-9148-b07ad04113e5,,17/08/2023 17:42,17/08/2023 17:49,17-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
d0275d54-178e-48f3-98ce-239eb17428d3,Inbound,Order Related,Customer Requested Modifications,,2af4c372-0b1d-4a8e-bacb-c115016a1cdb,,17/08/2023 16:18,17/08/2023 19:36,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9d140fb7-abad-4cb3-9384-5777cc0675f4,Inbound,Returns,Reverse Pickup Enquiry,,516ae950-d97d-480f-ba6f-78c98ce2b7cc,05/08/2023 11:25,17/08/2023 09:40,17/08/2023 12:46,17-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,149,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
05f8207f-1d54-4056-a640-7dc34c966905,Inbound,Returns,Service Centres Related,I'm suffering last 15 days for my replacement of tv without any technician visit two times my replacement cancelledI would like to know why rejected my replacement?,415e58cd-50f0-4566-a8ee-fedfaef57c65,,17/08/2023 08:46,17/08/2023 09:28,17-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
9f27d796-7c97-42e9-b749-5f43954e0615,Inbound,Order Related,Delayed,,1f75d376-0c7b-4274-8aa2-2ac0249f4b0b,,17/08/2023 12:14,17/08/2023 12:26,17-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
79063127-d436-454b-9951-3d4289a05cd2,Inbound,Returns,Reverse Pickup Enquiry,,0163d05e-d418-4c66-a7c3-f534ea3d13ec,,17/08/2023 14:14,17/08/2023 14:19,17-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ead9492c-3599-4ce4-818e-37fea071886c,Inbound,Order Related,Delayed,Conversation should be made in all major languages,c3d575c0-6c83-4e96-b0e2-21734e8e07a7,,17/08/2023 16:50,17/08/2023 16:52,17-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
cb2d27ef-f24e-47de-b041-a68cc34c2af0,Inbound,Shopzilla Related,General Enquiry,please reduce shift timing of executives,df56e17c-8312-47e0-ba38-7392f6dd531d,,17/08/2023 21:15,17/08/2023 21:18,17-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
c86de85b-4e97-426c-8d95-581d2e27668c,Inbound,Refund Related,Refund Related Issues,,af4d1cb6-fc15-4a7b-bc8e-92c2be4b3ce0,06/08/2023 10:31,17/08/2023 11:38,17/08/2023 11:48,17-Aug-23,SURAT,LifeStyle,764,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
e3088253-ae0f-40f9-a3c8-6822b6fac0b9,Inbound,Cancellation,Not Needed,Good ,ecf8dfaa-9649-4f44-9813-309cdd014766,11/08/2023 11:33,17/08/2023 11:52,17/08/2023 11:56,17-Aug-23,AHMEDABAD,Mobile,6499,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
2985f1e3-2f55-4064-8f0d-f88b75010386,Inbound,Order Related,Order status enquiry,Very good,a2dfb5ee-18d4-4e78-976a-aedf9a11bacb,,17/08/2023 16:09,17/08/2023 16:11,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b2ec6153-096c-46b9-a1c8-a9f3c73fe21e,Inbound,Returns,Reverse Pickup Enquiry,,50178e35-9747-4a8e-ab37-3f48e126ce04,,17/08/2023 15:52,17/08/2023 15:53,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
618b1fa0-aac1-44c1-aaa9-fec74d8f9644,Inbound,Returns,Reverse Pickup Enquiry,Please help me   and thank you so much,cf3f0121-8d74-4e36-8e10-e27db06cc5ac,02/08/2023 21:55,17/08/2023 10:27,17/08/2023 10:29,17-Aug-23,AURANGABAD,Home,999,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
46630442-c87d-4ee6-b758-1d8a69d25a81,Inbound,Returns,Reverse Pickup Enquiry,,4b014250-2f81-49e8-9729-2f29179005dd,,17/08/2023 13:05,17/08/2023 13:06,17-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
38736993-40ff-4e23-af47-4546798c3db0,Inbound,Returns,Reverse Pickup Enquiry,,d1595cdf-2c56-465c-870f-b30e9e8bd831,,17/08/2023 13:17,17/08/2023 13:18,17-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
2393b7b5-cbb6-4e78-beec-a2f25cf74181,Inbound,Returns,Return request,,41a38346-fac6-464f-a35f-76a18f19b9f1,,17/08/2023 14:02,17/08/2023 14:13,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
24042951-c439-4e24-bd7d-f54c57193bc1,Outcall,Feedback,UnProfessional Behaviour,Good ,8f11f973-9a0a-42c5-b322-b62ebfe75f51,,17/08/2023 15:22,17/08/2023 15:24,17-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
26972e98-2c27-444d-82b5-bcc6a3c48f2b,Inbound,Returns,Fraudulent User,Customer executive is too good behavior and soft spoken and istant problem resolving,774a7cb8-bcca-4ffc-9c9f-e4e8fd74196c,,17/08/2023 10:21,17/08/2023 10:23,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2eb01f69-fcd8-4ace-a9b8-aab0da28da60,Outcall,Refund Related,Refund Related Issues,,2e806e29-5b75-4f52-bbf3-55b898342cbe,,17/08/2023 08:34,17/08/2023 08:36,17-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
9cf6ee5c-b266-4224-8d85-de813f4c4a19,Inbound,Returns,Reverse Pickup Enquiry,,f6beeebd-2ccc-4323-9576-cf1c0e4693ad,,16/08/2023 10:17,17/08/2023 10:45,17-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
70b858a3-d13c-418d-81b1-4e4a5db9956b,Inbound,Order Related,Installation/demo,,47bf79f9-99d6-4023-82fa-1d62f9503975,,17/08/2023 16:03,17/08/2023 16:04,17-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
0703ab44-0e5c-4d28-8474-f6799189b1a3,Inbound,Returns,Missing,,76651162-dd57-4c04-9fe2-91dbfa169154,,17/08/2023 11:41,17/08/2023 12:16,17-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
f30f5630-588b-401d-a4db-850e9ef0b13f,Inbound,Feedback,UnProfessional Behaviour,??,21058f9c-2137-40eb-bbff-05395bca6c87,,17/08/2023 00:36,17/08/2023 00:41,17-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
dfb127f2-52c6-4a92-bad0-968cefd31b44,Inbound,Returns,Reverse Pickup Enquiry,,8eb67116-bd5d-4cfc-a702-98f4f19c13d7,,17/08/2023 21:09,17/08/2023 21:24,17-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
556f5a91-dc15-49d8-bb5d-68ac116ec759,Inbound,Returns,Reverse Pickup Enquiry,Need clarity on order quantity and order placement quantity.,29312133-67ab-4117-adbb-d7833d12cc1e,,17/08/2023 20:18,17/08/2023 20:42,17-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
4642dc98-98b9-4f62-81e3-a4f122233699,Outcall,Returns,Fraudulent User,Very good person ,cc92640b-b519-4df7-b626-7f0fc2e24386,,17/08/2023 16:09,17/08/2023 16:12,17-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
e4896e21-f288-48f2-a6ed-7f8d0e73457f,Inbound,Returns,Reverse Pickup Enquiry,,71d64a79-5b90-4e28-9eba-fc12824601f7,,17/08/2023 19:52,17/08/2023 19:55,17-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
1055f080-7756-437a-b777-e1524f23af03,Inbound,Order Related,Installation/demo,,1fa9a33a-1b9b-4174-a982-bbc33d416754,,17/08/2023 11:37,17/08/2023 11:41,17-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
90115f71-2e1e-4293-9898-d164fd042d52,Inbound,Returns,Exchange / Replacement,,e55adf26-c0bd-464e-bf7b-72e071ce1c85,,17/08/2023 08:58,17/08/2023 09:13,17-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
a027c70b-080f-4a49-a7b6-66ea1b7df7c3,Inbound,Returns,Missing,...,94bfbf7d-f404-479c-8e75-8425b4098aca,,16/08/2023 21:51,17/08/2023 00:27,17-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
91eb56ee-5b3d-46cd-8f88-c1bf0082bbde,Outcall,Order Related,Order status enquiry,,913db695-019e-4ff8-85d1-bd5d6fe713df,,17/08/2023 10:48,17/08/2023 11:01,17-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
96a6893e-403b-4047-b831-f23dc54b75fa,Inbound,Order Related,Customer Requested Modifications,,564fe034-edb6-42cd-9c94-d7fe30731523,,17/08/2023 12:06,17/08/2023 12:36,17-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
f45d5efc-e0a7-4d80-ab68-5cb23fe8a9dc,Inbound,Payments related,Wallet related,Mr.   solved my problem. Kindly gives appreciation to preet. Good job ??????. ,3cb9d15d-ab76-4b0d-8520-f0493081dfc9,,17/08/2023 16:43,17/08/2023 16:51,17-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
a93960a5-9422-4333-bdee-acf38273a722,Inbound,Order Related,Delayed,,bc56b2c6-4930-4e50-bed3-743398544f26,10/08/2023 20:43,17/08/2023 18:58,17/08/2023 19:00,17-Aug-23,DARBHANGA,Electronics,1699,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
f243bda6-c173-4a53-9690-66e6c9eaf642,Inbound,Returns,Fraudulent User,Carry on ,eb20a348-7409-498c-b904-82cd53566f9c,,16/08/2023 22:04,17/08/2023 22:21,17-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
b58ccdc9-004b-466c-a28b-586a2708256c,Inbound,Order Related,Installation/demo,,d54f925c-9b08-4257-b57e-1e4a97ffaba1,,16/08/2023 23:50,17/08/2023 00:03,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b531bbb8-73f8-4f5f-b3f5-d0955a217670,Inbound,Returns,Return request,,68254fbe-05b4-433f-925c-06ae37e15d42,,17/08/2023 12:10,17/08/2023 12:17,17-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
db7b1680-0428-462c-8462-bf3d85219315,Outcall,Returns,Product related Issues,,3441b46d-8181-438b-bac3-975456e2781e,,17/08/2023 17:29,17/08/2023 22:06,17-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
0cab5f24-5bc4-4e1e-ad1b-98c111182863,Inbound,Order Related,Delayed,,e61e7062-d18d-41c0-a938-1b6c96e4952d,03/08/2023 15:10,17/08/2023 15:41,17/08/2023 18:32,17-Aug-23,JAMNAGAR,Books & General merchandise,350,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
075802a4-d437-40fc-8775-631c99dc9957,Inbound,Returns,Reverse Pickup Enquiry,Ok,094cea96-37ab-41e9-b9b7-f254000d7745,,16/08/2023 22:43,17/08/2023 15:38,17-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
f2ab2201-0d2a-48af-901d-19685e26ce67,Inbound,Product Queries,Product Specific Information,,9d62fc58-09af-4363-a141-01b0ef30a236,,17/08/2023 16:14,17/08/2023 16:18,17-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
bfdddf10-a755-4a6f-87e7-c9914e136195,Inbound,Returns,Reverse Pickup Enquiry,Please give my refund ,e4cd0aae-1e91-4b2e-bc43-58cd412706df,,17/08/2023 19:14,17/08/2023 19:15,17-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
aebb889f-8464-4131-9ec4-fd6a3d3a1c5a,Inbound,Order Related,Installation/demo,,be6efccb-1532-4bc4-895a-6007f1cde75b,,17/08/2023 21:36,17/08/2023 21:41,17-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
698eb5e9-df40-4502-acc6-1a1968eaa4c8,Inbound,Product Queries,Product Specific Information,,e26df2f8-2e94-47a5-812a-a0ab7af995da,,17/08/2023 10:51,17/08/2023 12:23,17-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,4
428fad2b-6459-4eb6-b2f0-738cffb72dba,Outcall,Returns,Reverse Pickup Enquiry,,f11da389-5874-469a-af02-2335d4757f93,,17/08/2023 12:38,17/08/2023 12:39,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
03c7a86a-7e9f-4beb-95fd-674b574c798e,Inbound,Order Related,Delayed,Issue not resolved even after completion of 1 month,eebc44d2-ec85-4f01-b83f-c8a177ef12cd,,17/08/2023 18:09,17/08/2023 18:19,17-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8f62059d-f1ee-4be4-843f-276af5e6e0be,Inbound,Order Related,Delayed,,979fee7b-46e1-4751-9f22-4fffbc13eb50,12/08/2023 08:33,17/08/2023 18:57,17/08/2023 19:02,17-Aug-23,SENDHWA,Mobile,10999,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
8400c65d-bf9b-4183-89ee-c07ae73b413a,Inbound,Returns,Reverse Pickup Enquiry,,09860ba2-cfd1-409e-bb60-8def0b55ede5,07/08/2023 06:42,17/08/2023 11:26,17/08/2023 11:27,17-Aug-23,MUMBAI,Home,209,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
c73960d8-49f8-409d-a1a2-831c57408a8e,Outcall,Shopzilla Related,General Enquiry,,d7a5eee3-3cc7-4693-82ad-ba928dabe49b,,17/08/2023 13:42,17/08/2023 14:52,17-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5053376d-c365-475a-a8da-e6df1e27acd4,Inbound,Returns,Return request,,c70cca6f-1b9c-4506-8592-555caac45ad3,,17/08/2023 18:26,17/08/2023 18:32,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
a55e27b2-ea42-4bf2-895e-4125e673895c,Inbound,Returns,Service Centres Related,Good,97f8a7c3-aff6-42e4-8201-acb5afbcd2ea,,17/08/2023 19:35,17/08/2023 19:40,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
03898c15-ed87-482a-b57e-568067561604,Inbound,Order Related,Delayed,Why are the orders delayed ,be50b552-aaf1-4a7f-9e13-94be29a4499d,07/08/2023 23:05,17/08/2023 13:57,17/08/2023 17:57,17-Aug-23,GHAZIABAD,Books & General merchandise,201,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
9de43684-4397-48d2-81e7-da75f5584387,Inbound,Order Related,Order status enquiry,,c2376f07-95d8-45f4-b4e2-fd1a60a05ea6,,17/08/2023 17:26,17/08/2023 17:27,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
cd587a08-c90d-42fd-bc3c-c6cfadc60fcd,Outcall,Order Related,Order status enquiry,Very good conversation,d3fac317-befe-465f-91bf-c2966cfbf555,,17/08/2023 10:58,17/08/2023 10:59,17-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b671a08a-75df-4430-9512-e83b326ce5f8,Inbound,Returns,Reverse Pickup Enquiry,,317db559-328d-4d9b-b1cb-dcb70c80916e,,17/08/2023 21:06,17/08/2023 22:38,17-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
fde6f62d-28fb-4fca-87e4-f4349a1f466a,Inbound,Returns,Reverse Pickup Enquiry,,becbae9f-3758-4f1d-902a-0fa66f680a3b,,17/08/2023 12:07,17/08/2023 13:56,17-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
121ac8c2-8019-405f-8b94-ad9eb7fe5041,Outcall,Returns,Service Centres Related,Please solve the problem fastly ,58307ff1-80fc-4016-8c3b-b9a9d54d5380,,17/08/2023 10:49,17/08/2023 10:54,17-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
eed2585d-2f49-495f-a6b0-5c3a8e208fbe,Inbound,Returns,Reverse Pickup Enquiry,,f51398f5-6f30-4e8a-8877-652faa320b54,,17/08/2023 11:03,17/08/2023 11:04,17-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
2bdd4d78-b6c6-4480-8acf-dab365cbd0bf,Inbound,Order Related,Order status enquiry,Very good ????,aef3d60c-324d-46c3-b595-624be16c4222,,17/08/2023 11:45,17/08/2023 11:47,17-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,2
32267af4-bffc-410a-8704-daa81cb19790,Inbound,Order Related,Delayed,Give direct contact number of delivery person to your customers,bef1a094-1a6a-483c-82ba-b81a9df767f7,,17/08/2023 09:34,17/08/2023 09:38,17-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
129794ed-179c-4eb1-927e-1f2fae65fc2b,Outcall,Order Related,Installation/demo,,0f7e4b21-d13d-4c26-8bf2-3b3313789a47,,17/08/2023 10:08,17/08/2023 10:11,17-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
270872d4-e202-4549-8137-090cc54b0219,Inbound,Order Related,Order status enquiry,I am not setisfied your cousmter services my products not delvered right time   delevery ,d9b19d69-649b-413a-80a6-b2c021574176,,17/08/2023 19:27,17/08/2023 19:39,17-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,2
cba26c04-a5b6-439d-afa8-787c76444c8e,Inbound,Returns,Return request,Thank u,f9965108-6bc1-4306-97f3-f3c0f506d92d,,17/08/2023 20:56,17/08/2023 20:58,17-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
68425527-96c8-4549-80bc-556c26af6c47,Inbound,Returns,Fraudulent User,,bf0ab97e-7032-44e3-8896-325dbb3ca9b8,,17/08/2023 08:49,17/08/2023 08:51,17-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
70e94ee5-0963-4ea0-9080-330ecdef7370,Inbound,Order Related,Delayed,,868b31cc-c226-4a0b-b486-7b1f347dce26,,17/08/2023 13:39,17/08/2023 13:40,17-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
087b1e8a-fbd0-4d8f-a474-352292eb2b82,Inbound,Returns,Reverse Pickup Enquiry,Humble and helpful costumer service,8fb5eef9-7590-43df-8228-0be2b3288d51,,17/08/2023 12:13,17/08/2023 13:50,17-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
84292031-640d-4b9d-96d9-c78f00b82d20,Inbound,Order Related,Customer Requested Modifications,,991e63c4-fc4a-40f5-ab85-dd7206312af1,,17/08/2023 20:52,17/08/2023 20:53,17-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
23e69b70-3fc7-4677-8ba5-dbefe09384f5,Inbound,Returns,Reverse Pickup Enquiry,again upload images,4164436f-7db9-4f16-b6c7-af3c178cf078,,16/08/2023 21:24,17/08/2023 09:37,17-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
0c764d88-7539-4446-9237-cb41def4a6eb,Inbound,Order Related,Customer Requested Modifications,,1fb4aad8-1603-44a8-9b4d-3c79a75754c4,,17/08/2023 15:04,17/08/2023 15:24,17-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
1d75d37a-6724-43c2-9f1f-a55b9b4b3701,Inbound,Returns,Reverse Pickup Enquiry,,c53110db-4d9e-4fab-bc04-cc8b0c7e0f1e,,17/08/2023 10:27,17/08/2023 10:33,17-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,2
a83c7f44-b811-48d7-a79b-aa53ade7adae,Inbound,Returns,Service Centres Related,,9efdde4e-32eb-4732-aed2-69a1bb91eb3b,,17/08/2023 15:03,17/08/2023 16:49,17-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
05a77bd4-ab6d-4fda-b0c6-4689d611bc18,Inbound,Order Related,Order status enquiry,Shopzilla seller very bed ,407364ab-3870-4584-9618-572e3f6a6406,,17/08/2023 20:25,17/08/2023 20:44,17-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,1
3371814e-bc51-49e8-82b5-b726b5927968,Inbound,Returns,Wrong,Good ??,915cca4e-d10b-49ab-9b6c-c62ddef6bbbd,,17/08/2023 10:09,17/08/2023 10:14,17-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
2f682a61-8c47-42d7-b1a8-160a08bc56ad,Outcall,Order Related,Order status enquiry,Good,c8908f13-7490-4442-9165-19aa788228e1,,17/08/2023 10:43,17/08/2023 10:45,17-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0b40faeb-3e40-4016-85b3-bd5144d71ac4,Inbound,Returns,Reverse Pickup Enquiry,,0be97459-6df9-4e0c-806c-ffa238192a55,,17/08/2023 13:27,17/08/2023 14:19,17-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
385999be-191d-4d39-a269-4459b81841b6,Inbound,Returns,Return request,,ef130fee-2cda-49eb-946e-99d8596a112a,,17/08/2023 14:37,17/08/2023 14:38,17-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
85a16a31-8aa2-42c5-8a34-7126199cc32f,Inbound,Order Related,General Enquiry,My problem will be solve timely Thanks Shopzilla ,303c05f6-887d-4c89-a441-7ab559dc51ad,,17/08/2023 18:52,17/08/2023 18:54,17-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
ad4e511d-7582-4227-91ce-04c799312c4e,Outcall,Returns,Reverse Pickup Enquiry,,596aa245-8c23-435a-a3b8-f119c93c1d33,,17/08/2023 20:45,17/08/2023 20:45,17-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
e7c452e6-9da9-40a8-8233-775e0f2fce0c,Inbound,Returns,Return request,Make sure the product will be fine that you have to deliver to the costomer.Improve your website:- Background should be white or font colour should be white where I am write the message in your website. Because it's more difficult to see what I wrote in black background with black font colour.,b9403d39-f75d-428b-88b4-09d9c95d851a,03/08/2023 22:48,17/08/2023 07:38,17/08/2023 07:42,17-Aug-23,AMLA,Electronics,1500,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
ca7622c0-ef78-48a6-8bfe-da08b71570e1,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,32f62493-ffc0-4bef-b7f8-edf7614d2cd6,,17/08/2023 16:32,17/08/2023 16:46,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
aa38b93c-f691-4c10-b918-c7964ae48c34,Inbound,Refund Related,Refund Enquiry,,0678de4a-f67e-4692-a98b-f1411501de64,,17/08/2023 09:00,17/08/2023 09:02,17-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
1aa006de-eff5-4916-bab3-7b350a2c3285,Inbound,Returns,Missing,Good ??,2e5eaf1a-c559-450c-bdb8-e77c4f45ef89,09/08/2023 08:39,17/08/2023 09:26,17/08/2023 09:32,17-Aug-23,HAJIPUR,LifeStyle,484,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
cda613f3-7aab-4a4c-8a21-88a51a3366f2,Inbound,Returns,Return request,,359b0bf5-f869-4c4d-b4ab-4a1df1a8f64a,,17/08/2023 15:19,17/08/2023 19:11,17-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
89332f81-e09e-41ac-97d6-6370aff4a6fc,Inbound,Order Related,Priority delivery,,a4f1f060-0136-4c43-8524-97c036264a6b,,17/08/2023 22:01,17/08/2023 22:03,17-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
87fcd390-9942-4674-9810-b405acb7d24c,Inbound,Order Related,Invoice request,,5797ba45-7646-472b-9397-a8bc1a5ac816,27/05/2023 12:39,17/08/2023 11:07,17/08/2023 11:12,17-Aug-23,BARAMULLA,Electronics,38650,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
26e7a9a1-9e18-43fe-b631-47d3148a40e0,Inbound,Returns,Reverse Pickup Enquiry,,e36ae534-98b7-4729-9ebe-8fc99a0b8050,,17/08/2023 08:43,17/08/2023 08:44,17-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
dabb369d-59c8-4945-8c2c-ef19585b2427,Outcall,Feedback,UnProfessional Behaviour,Manage to control your delivery person,8c81c032-2f67-4f58-93c9-f2f53c711aa3,,17/08/2023 09:41,17/08/2023 09:45,17-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
bfa1d881-5320-499b-b754-e8f3c9afc85e,Inbound,Returns,Fraudulent User,Please resolve issue asap,9e142f78-7618-4b28-9aed-2a9e9630b2e5,,17/08/2023 15:13,17/08/2023 15:22,17-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
99f1a2de-3dd1-4e79-8300-ba5b9997011e,Inbound,Returns,Reverse Pickup Enquiry,Should not support False advertisement ,9cc89d9d-f96c-40a3-92d4-42910934698e,,17/08/2023 17:00,17/08/2023 17:51,17-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,1
ac9249c6-5ee5-443a-b2f8-1176b6831e76,Inbound,Returns,Fraudulent User,,a4626bd3-7036-4a95-a4d8-8e79ff794455,,17/08/2023 12:10,17/08/2023 13:56,17-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fdfb1869-7a9c-4db9-bd51-0049caba4a5d,Inbound,Returns,Exchange / Replacement,Good service,77261e57-f99e-4383-9a4d-ab99e58896e9,,17/08/2023 06:38,17/08/2023 06:54,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7e671d05-b2a0-46b4-bb5b-09341a3230ad,Inbound,Returns,Reverse Pickup Enquiry,Very good person and behaviour is very beautiful and solve my problem. i like him this person.thanks Shopzilla hiring the person.,0f06d4c0-5ea4-46f8-8887-b2b9bf06dd15,,17/08/2023 07:53,17/08/2023 08:02,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
00bf842d-f8d0-4f79-afbc-43fb7ba876ee,Inbound,Returns,Service Centres Related,,c711fe06-5045-4e8a-be19-d06abfcd9013,,17/08/2023 09:44,17/08/2023 10:00,17-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
4431f91a-0587-458f-93c3-67d9e3eb543e,Email,Refund Related,Refund Enquiry,Good ?? ,bcd5fce6-5f08-4cb5-9a90-7cd916ba6dc1,,17/08/2023 16:38,17/08/2023 16:40,17-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
7c13ab96-c6cb-4703-ba2d-e1bb26a4b034,Outcall,Returns,Reverse Pickup Enquiry,,a0ea3cd7-e445-418b-8722-e87993a34d4b,,17/08/2023 18:12,17/08/2023 18:14,17-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
d09ad7f0-a03a-4e78-8efc-c31c0303f9f6,Inbound,Refund Related,Refund Enquiry,,2412231f-3747-499f-b124-3282f2b8da86,,17/08/2023 14:45,17/08/2023 16:41,17-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
31a01217-f10f-4625-ae02-8307cfdd17c3,Inbound,Order Related,Delayed,,09fdbfd1-db3f-4e08-91cc-4079ad41f126,,17/08/2023 09:41,17/08/2023 09:44,17-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
5e0dd13a-34fa-49f2-95c8-7967a5b1937b,Inbound,Returns,Reverse Pickup Enquiry,,083b0817-67c3-4383-9818-5df89d1eb108,,17/08/2023 08:59,17/08/2023 17:39,17-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
c1577ad2-804b-4a1c-ba8b-6e2a611b9104,Inbound,Returns,Reverse Pickup Enquiry,,40933f51-b9a9-4efa-99ea-411b15ea30b2,,17/08/2023 09:14,17/08/2023 09:18,17-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
5bbe1bc9-50a0-4d19-b959-18a34b5e1680,Outcall,Returns,Return request,,15494ef7-4e44-4685-b89c-34960bab2cb0,,17/08/2023 10:00,17/08/2023 10:36,17-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cbab6c61-659c-452c-a962-74abbdbf9ea9,Inbound,Returns,Service Centres Related,,bea10f1d-bbae-45af-9f9a-fa52951b07f5,10/06/2023 17:41,17/08/2023 13:57,17/08/2023 14:05,17-Aug-23,AURANGABAD,Electronics,525,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
0dec5a9c-2de0-46bb-bd6c-3af49ceb4f7b,Inbound,Returns,Damaged,,dbf91b91-d24c-4601-8989-4ea9211f000e,,17/08/2023 12:51,17/08/2023 12:56,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
1e5c7e79-0362-4037-adfb-e2b121bd0757,Inbound,Returns,Return request,,832eaa21-7092-4177-9344-ab2b27fa9c8f,,17/08/2023 17:14,17/08/2023 17:15,17-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
02d7ef94-8c94-42f2-948c-b5e48aaf986b,Inbound,Order Related,Seller Cancelled Order,,34e6dceb-7b19-44af-9aba-a8c2e3f7edde,,17/08/2023 19:21,17/08/2023 19:33,17-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
6247f237-c4c6-4983-a7cb-2d80be03a31f,Inbound,Returns,Fraudulent User,,f4557b6a-5919-4b20-a2f9-bde9666f9c86,,17/08/2023 22:48,18/08/2023 00:52,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
1e062684-7d8b-43e9-8888-82259a41419d,Inbound,Returns,Missing,,12f12dec-ddb1-4306-b985-ccf99ca42a4b,,17/08/2023 08:51,17/08/2023 08:53,17-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
9ed237d7-3547-4f51-b9f2-2fd5ed3f655c,Inbound,Returns,Fraudulent User,,b41daae2-745d-48b1-a2a9-bf052287d9e6,,16/08/2023 22:38,17/08/2023 20:18,17-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
ce0ef501-609c-4fb4-915c-0123418e3b5a,Inbound,Returns,Service Centres Related,No tqs,5adbb1ab-02d4-49c4-83c6-d205d62c4173,,17/08/2023 15:07,17/08/2023 15:12,17-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
92f721e6-e5c6-48b4-921b-5c9f842bf805,Inbound,Returns,Reverse Pickup Enquiry,,e62bbf18-efc3-4ceb-a566-b9d02b27d9d3,,17/08/2023 16:42,17/08/2023 17:13,17-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
50b61e58-a10d-4534-a681-45e120962739,Inbound,Returns,Reverse Pickup Enquiry,Impressive ,e4c71f0d-c03d-4c3b-b558-c27c125aff0b,,17/08/2023 22:20,17/08/2023 22:54,17-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
eb0c6bd4-cb9b-49d6-a0ba-5d9117aff350,Inbound,Returns,Fraudulent User,,600dc1c3-d877-489f-9b97-6fbcae970d75,,17/08/2023 22:28,17/08/2023 22:33,17-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
ec711100-ee0a-41a0-b1bc-2a5f925587fe,Inbound,Order Related,Order status enquiry,Good ,7b2f8437-5489-47ca-b6b5-a5dd515a8f22,13/08/2023 20:02,17/08/2023 08:56,17/08/2023 08:58,17-Aug-23,GORAKHPUR,Books & General merchandise,170,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
af355856-cb8d-4881-a390-29dfb4d195d1,Inbound,Order Related,Customer Requested Modifications,,1f32e05a-c0b9-499a-b1c8-30a074b5e47c,,17/08/2023 15:51,17/08/2023 15:59,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
bf38a4e1-5635-4a53-820a-4dd8d5dc95bb,Inbound,Returns,Exchange / Replacement,,7a625b92-7ebe-4cbb-b9e6-fcf818e02c9b,,17/08/2023 18:03,17/08/2023 19:28,17-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
83e2a882-f1c2-4c4b-afcd-45e6ac5b2e12,Inbound,Order Related,Order status enquiry,Good ,f255cc63-348f-4f38-9e87-556e6bda8aec,,17/08/2023 08:13,17/08/2023 08:15,17-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fac88f0f-4ebb-47de-8371-4ae96d5e9a39,Inbound,Returns,Reverse Pickup Enquiry,Nice,c9166354-7050-4cb0-87d3-74de3f9016cb,,17/08/2023 23:21,18/08/2023 00:06,18-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
582991a1-238b-4015-b00e-52af75660547,Inbound,Order Related,Seller Cancelled Order,Worst,c86f7866-a848-4f1f-a00d-f9a709b61af6,,17/08/2023 23:40,17/08/2023 23:45,17-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
bc38ac66-fa80-440a-ba48-93bf9e28a74b,Inbound,Returns,Return request,,0beeeb0a-4df0-448c-a3da-197cabcf4076,,17/08/2023 10:37,17/08/2023 10:41,17-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
1a0bd245-b8be-45b1-86d8-f4ba2ec70b1c,Outcall,Order Related,Invoice request,Good service by Shopzilla ,45112c86-86c8-44a7-a731-5f2814912e9a,,17/08/2023 14:14,17/08/2023 14:18,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
e97779ce-be2e-4848-8561-656b87730b0b,Inbound,Order Related,Delayed,This product was not delivered me but Shopzilla flatform was sow This product is deliveredPlease help me please reply meThen I am again going dist conjumar court FIR aegent Shopzilla online shopping apps,0c6560cd-66a2-4480-90e5-8808001c659a,,17/08/2023 20:51,17/08/2023 22:56,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
cfac8976-45c5-4ca7-bdad-852bbab11db4,Inbound,Returns,Fraudulent User,,913972d5-3dd9-4b93-8167-de4391be3d4b,,17/08/2023 09:41,17/08/2023 09:44,17-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
a62029bf-1459-4816-bc7e-9a1bbb47cf87,Inbound,Returns,Exchange / Replacement,,a4d46855-0849-4251-b5b8-13ae0bab7774,,17/08/2023 13:41,17/08/2023 13:50,17-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
073375c6-bc8c-40fe-a9eb-11c89fd7d3d2,Outcall,Returns,Reverse Pickup Enquiry,Please ,524bf83e-d14b-40a4-a378-9fd1aa069f34,,17/08/2023 13:56,17/08/2023 14:16,17-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
b8d8184d-7ab3-4156-b765-34dd0fa25f07,Outcall,Returns,Return request,Ritan ,5d492389-2ce5-4be7-a1d7-9545dd28edb0,,17/08/2023 15:08,17/08/2023 15:12,17-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
9fd3de9a-697d-402b-8ba2-515d611151b4,Inbound,Returns,Reverse Pickup Enquiry,,27f7a192-a328-4b74-90b3-e39dcb1d2893,,16/08/2023 18:15,17/08/2023 11:29,17-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
06832ec6-9452-4d4e-a0e6-5470b308d5ae,Inbound,Returns,Reverse Pickup Enquiry,Bahut bahut shukriya ,c16633c5-d2e6-413a-b061-d67caef0dfe9,,17/08/2023 10:47,17/08/2023 11:06,17-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
c816d57a-1b60-47a3-abe1-034dc7b28ac3,Inbound,Returns,Return request,,ca069d44-e18e-4d5f-ab2c-6fcfbafaa04c,,17/08/2023 14:18,17/08/2023 14:20,17-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
a0a839a1-1518-4323-bb30-477be34df997,Inbound,Returns,Service Centres Related,,4fbdabf5-c21c-4160-a9ab-18d94b563965,,17/08/2023 11:42,17/08/2023 11:43,17-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
eb1efac7-fec3-4d06-925a-1ce2a2e17022,Inbound,Order Related,Invoice request,,291280c6-a973-48ea-b5b7-2c929ce9e683,,17/08/2023 07:54,17/08/2023 07:57,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
0b26cef4-7d1d-4770-819b-c6692dadc370,Inbound,Returns,Reverse Pickup Enquiry,Very good ,dcfbac4c-3814-4278-beab-8f64a443078b,,17/08/2023 13:08,17/08/2023 13:11,17-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4c7eae7a-550f-47c6-a74a-37527c378567,Inbound,Returns,Service Centres Related,Good ,370304ea-7f4a-4730-b195-fcb515b8c9f9,,17/08/2023 14:39,17/08/2023 14:40,17-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
f4088aa9-a588-4a1a-a079-425419d724b2,Inbound,Order Related,Installation/demo,,97562aa6-da70-4f63-a4fe-c30dac736d1c,,17/08/2023 16:58,17/08/2023 17:06,17-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
71f391a0-a1ee-4f04-951b-da3d37ac486a,Inbound,Returns,Wrong,,5f25f1c0-550f-4072-a616-48b817b7d2fb,,17/08/2023 11:52,17/08/2023 11:53,17-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
dd7e40c7-0e59-48cb-9dff-638a1692cbe5,Inbound,Returns,Reverse Pickup Enquiry,Bsri bad product ,b216d342-abc1-4e61-b6f9-878eb2f145d1,,17/08/2023 08:28,17/08/2023 09:11,17-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e1594b0a-7381-410e-bbc8-2e2da53c98c7,Outcall,Returns,Return request,Very good ,bc493e3e-f6e3-4986-ab75-ca87d78a6b86,,17/08/2023 14:28,17/08/2023 21:06,17-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
6f276664-b591-4f45-84aa-ddba78665aa1,Inbound,Returns,Exchange / Replacement,,c08710f5-589e-4ab2-8f0c-b857cd2319f0,04/08/2023 00:30,17/08/2023 10:35,17/08/2023 10:42,17-Aug-23,SITAMARHI,Mobile,11499,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
e21b5b44-2d74-4434-b7d8-9156e31e1ce8,Inbound,Order Related,Delayed,,90a8a793-e3d1-430a-9372-3478a3b355f4,,17/08/2023 06:13,17/08/2023 06:18,17-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
364e166b-e203-44c1-92b1-f31cf344b57d,Inbound,Returns,Return request,There was an Issue with the product which was delivered,698e859e-e009-4b44-bc19-3e3752f1bab4,08/08/2023 00:52,16/08/2023 16:47,17/08/2023 21:39,17-Aug-23,NEW DELHI,LifeStyle,4464,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
fa32dd05-c975-4c2c-a514-a0c4946e3a3d,Inbound,Returns,Return request,,0eb15e36-8922-47e2-b8c4-81dcc8f88db2,13/08/2023 10:02,17/08/2023 14:25,17/08/2023 14:26,17-Aug-23,BALURGHAT,Electronics,999,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
ee87d2bc-2d91-4735-bd2b-8a3ac9ee68e5,Inbound,Refund Related,Refund Enquiry,,f26eb8b3-d8e5-4a51-84c3-70d1694bc60d,,17/08/2023 07:10,17/08/2023 09:44,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
8656eeed-7f66-4f18-a3e6-e4061a44dad9,Inbound,Order Related,Delayed,,7e443c12-2fc2-4bcd-aee8-5e53cb74564d,,17/08/2023 08:22,17/08/2023 08:23,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d7d64658-1b0e-42ac-99e2-01306523a91e,Inbound,Order Related,Invoice request,,7af12646-4ea7-492a-a29d-03d1d020a325,,17/08/2023 07:07,17/08/2023 07:13,17-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
c9ad256f-09ea-47d5-9218-b9c2725ef71f,Inbound,Returns,Reverse Pickup Enquiry,Good ,28835e57-0747-48df-93d3-905234df799d,,17/08/2023 12:24,17/08/2023 12:32,17-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
2f1706ca-27cd-4ec8-9276-88cf8a19b09a,Inbound,Shopzilla Related,General Enquiry,,a39aea3e-72e3-4d1b-86df-67fdfb6799ee,,17/08/2023 20:56,17/08/2023 21:04,17-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
71ad8e2d-fbb8-4f21-bd67-961fce5beda1,Inbound,Returns,Reverse Pickup Enquiry,,3af543de-5b16-44aa-b59f-04b926e545fd,,17/08/2023 13:32,17/08/2023 13:36,17-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
3ade670b-8454-4e87-b5cf-7f5cef4ad77d,Inbound,Order Related,Delayed,,514ba89c-8462-4913-8dbe-c8abf07b099b,,17/08/2023 20:04,17/08/2023 21:21,17-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
2a55f09e-8046-4eef-be8e-468a26ed3d5c,Inbound,Order Related,Order status enquiry,Good ,9de8f5a1-0880-4cf2-9e92-dd80394918be,,15/08/2023 10:36,17/08/2023 19:43,17-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
0e63bdcc-b827-4c43-af68-c7db1948846b,Inbound,Returns,Wrong,Thanks ,6f961aed-0214-47e9-8393-062d6301c4e4,,17/08/2023 20:46,17/08/2023 20:50,17-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
a284e844-28c1-4add-8aa2-a95d6e9b82bb,Inbound,Order Related,Delayed,My resolution not resolved ,d1dde2f2-0a1c-4dde-827c-902ccbd008b6,,17/08/2023 13:47,17/08/2023 13:48,17-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
ea89ba67-93d9-4d42-8b27-2f502288f47d,Email,Returns,Reverse Pickup Enquiry,,09e48a16-59a5-44c2-98af-7d212d2e43f5,,17/08/2023 16:31,17/08/2023 16:52,17-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
0462d049-6ab2-4657-b85a-6717862fa6be,Inbound,Order Related,Seller Cancelled Order,Consumer executive should have better knowledge to solve the problem,13875bc4-dabb-4182-9479-d2ac547e3fbb,,17/08/2023 15:16,17/08/2023 15:44,17-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d371fedf-1af6-4204-bc95-d0a05215a39a,Inbound,Returns,Reverse Pickup Enquiry,Not happy after getting wrong product ,3629e9b2-7188-40b3-b5cc-cfee737b3cd3,,17/08/2023 19:23,17/08/2023 19:28,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
0ee6d1c2-4245-4024-a08b-da974a1651c0,Inbound,Returns,Wrong,,d800f0a2-ef6c-4d65-973c-8333e91ea9fa,,17/08/2023 08:23,17/08/2023 08:27,17-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
f64c79d9-8d4b-4319-b7e2-7d0a746c3fac,Inbound,Returns,Return request,Thanks you sport customer care ,8ce47bcf-a4da-4e2a-abcf-63277be62112,,17/08/2023 19:07,17/08/2023 19:09,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1d9e439c-5d0c-4a63-b4d9-492890b4bd6f,Outcall,Returns,Return request,Today I talked with your senior executive and really I appreciated her gentle approach and sound knowledge about problem solving system... thanks madam,44baed10-e4f6-4832-825b-5cf97a924a5b,,17/08/2023 20:14,17/08/2023 20:18,17-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
ded76ea7-74fe-41cb-bcb3-996bfff37077,Inbound,Returns,Wrong,,b9311be5-c38f-4f24-8bcc-f07e2732de05,08/08/2023 21:01,17/08/2023 07:43,17/08/2023 07:55,17-Aug-23,MAHWA,Electronics,999,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,4
e574ab5c-6f9d-4b6e-85f6-ec1626408c4d,Inbound,Shopzilla Related,General Enquiry,Super coin not received this order till 3 days ??????,d00418b2-9701-447b-8ea5-5483378fa80f,,17/08/2023 07:29,17/08/2023 07:32,17-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,2
375d5bac-9037-4b68-be4a-bc181d33ef60,Inbound,Returns,Reverse Pickup Enquiry,Thanks sir call p smjahen k liye ,e9fb454d-9680-4032-b13a-936e7b2c5d6c,,17/08/2023 14:41,17/08/2023 14:44,17-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,3
65fbf61f-1718-44d8-ac22-21e78d5497f8,Inbound,Order Related,Order status enquiry,,4cac59b6-dbb6-4587-b2ec-8d01a9f52c56,,17/08/2023 13:16,17/08/2023 16:00,17-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
0d562cff-22b0-4182-b8b0-6d82b297fb83,Inbound,Returns,Exchange / Replacement,,a529547f-ccf0-4c52-9119-b871fab2ca24,,17/08/2023 14:02,17/08/2023 14:07,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
74bd826d-633e-4f48-874c-b7e2cd8bc3e4,Inbound,Returns,Reverse Pickup Enquiry,,b72b44a6-919b-4268-ac43-2405affe5cee,,17/08/2023 17:27,17/08/2023 17:33,17-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
20c2764c-4290-4178-a314-71d43424d970,Inbound,Order Related,Installation/demo,Thank you ,ba6228f8-0c8a-4997-beb0-63337e0488fd,,17/08/2023 09:38,17/08/2023 09:42,17-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
e45c979c-d40e-494b-a388-7161b2e2f231,Inbound,Returns,Wrong,,be1cb45c-9216-420f-a192-a61cc9b14bd8,08/08/2023 11:27,17/08/2023 19:01,17/08/2023 20:44,17-Aug-23,BHOPAL,LifeStyle,1564,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
2a1ef67c-5c45-44e0-8564-e2f6555a11f8,Outcall,Order Related,Installation/demo,,4b5a665e-b5b9-4cd6-9375-2be97b3d17a7,,17/08/2023 18:24,17/08/2023 18:24,17-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
0a2a198f-a602-4222-a94f-f564d6171404,Inbound,Order Related,Order status enquiry,Good conversation with customer care,9df645f4-fa64-4b76-84a3-a766d59c346a,,17/08/2023 11:22,17/08/2023 11:27,17-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
056d90a4-c2e2-49a2-a798-d45771d36805,Inbound,Order Related,Delayed,,d1293030-c85a-43ce-9b0f-147a864ceb1f,,17/08/2023 20:15,17/08/2023 20:22,17-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1fa44cfa-6e3e-4cbb-9ca1-3bc7c4a22d84,Inbound,Order Related,Order status enquiry,,b23a9571-b089-45bb-b1eb-6861f3c93253,,17/08/2023 21:39,17/08/2023 21:45,17-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
ebfce78e-71cf-46d9-9445-fcd068c1aa46,Inbound,Returns,Reverse Pickup Enquiry,,b33b8ea1-743f-409e-8cac-c28f31adbeb0,,16/08/2023 17:25,17/08/2023 11:58,17-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
66124912-1cdb-4b02-9ee3-3bab4d56335a,Inbound,Order Related,Installation/demo,,00f60079-74de-4275-9bfe-7f2b54a1a1e4,,17/08/2023 09:16,17/08/2023 11:17,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d876d3f8-65f0-448a-baad-06f5bba6cfb5,Inbound,Order Related,Delayed,Good,02ec4458-4009-4e95-9679-bd2e73a170c2,05/08/2023 11:11,17/08/2023 09:45,17/08/2023 10:05,17-Aug-23,BHABUA,Books & General merchandise,238,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5485967b-a46f-457a-b5dd-58a7cf56ec04,Inbound,Returns,Return request,,69216a89-48f4-4333-b180-84d922e0121f,,17/08/2023 11:36,17/08/2023 11:42,17-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
8d8914cf-7395-4f77-bc01-2978711691fd,Inbound,Returns,Missing,,38c3874b-f765-4d38-a2b4-66000bf7f289,,17/08/2023 12:07,17/08/2023 12:10,17-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
42d02fc7-afce-4e66-a842-ac3c213e7efa,Inbound,Returns,Fraudulent User,Please ensure the items ordered are packed before despatch. Recheck the items are in the carton box ,ea101d47-375e-4914-8f1b-2dc8299933bf,,17/08/2023 20:27,17/08/2023 20:31,17-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
b37ee2eb-d968-4a66-b39c-d7fb9a2ea6d2,Outcall,Returns,Return request,Very good ,4d24a51c-6c8d-4c22-bfdc-d31d849340a7,07/08/2023 12:24,17/08/2023 12:44,17/08/2023 12:47,17-Aug-23,BANGALORE,Electronics,949,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
4b014008-7141-441a-b7e8-19ac85562cde,Inbound,Returns,Reverse Pickup Enquiry,Poor delivery service,7b80a509-719e-4712-8d29-51bd7fb8cac6,,17/08/2023 07:40,17/08/2023 07:41,17-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
95093a9e-4445-4c6f-a002-c98006105a78,Outcall,Returns,Reverse Pickup Enquiry,,caa43ce4-49b2-42a7-8ea8-ceb75fb7c120,,17/08/2023 12:30,17/08/2023 21:23,17-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
0a75ab25-d612-4511-8b4f-92388e7d3476,Inbound,Order Related,Delayed,,e4a4f6ec-4dfa-4468-910b-4288c1b002fa,,17/08/2023 12:02,17/08/2023 14:51,17-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
0ce07ca6-11be-4ab0-89ac-55222c3146b7,Outcall,Returns,Missing,Good ,195ea6fa-a76d-45fd-8b63-a29c346698d2,,17/08/2023 13:19,17/08/2023 13:21,17-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
a08a605d-23c6-4436-9d4e-91c5d6b552b5,Inbound,Order Related,Delayed,Okay ,28fec452-ce53-445a-8429-049a162b2260,,17/08/2023 18:49,17/08/2023 19:02,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,3
5e7abf39-69ae-43ee-b782-20a580a57387,Inbound,Returns,Reverse Pickup Enquiry,,3855e1c2-57ec-4cca-8d2a-0be09a5cb402,,17/08/2023 19:26,17/08/2023 19:27,17-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
bd96dddd-171a-4191-a531-81d18e87bd58,Inbound,Returns,Reverse Pickup Enquiry,,bb2695cb-ad8e-47c7-a938-9ee74f06bc8e,,16/08/2023 22:30,17/08/2023 12:50,17-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d456a281-5c40-48fa-a185-f2fa1e4c6b6b,Inbound,Returns,Reverse Pickup Enquiry,,e285508e-0ee0-4cc9-ada0-dccebad6348e,,17/08/2023 00:54,17/08/2023 00:54,17-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
8c7e83dc-7a10-4fea-ad3a-e53c225a2f0d,Inbound,Product Queries,Product Specific Information,,694921a2-858b-4db1-ad15-93a07db3edd6,,17/08/2023 11:21,17/08/2023 11:24,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
26043045-67b6-44d1-bb38-d1224389e6d0,Inbound,Returns,Reverse Pickup Enquiry,Excellent service provided by executive.,784c0858-6b59-4632-ba18-89ba072d44de,,17/08/2023 12:48,17/08/2023 12:50,17-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
3ffd3fa2-5faf-469a-883f-b0a94f0c4155,Inbound,Returns,Return request,,8f6a94ce-c133-4227-8dd5-acab7cc1e69c,,17/08/2023 16:18,17/08/2023 18:21,17-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
1f3befaa-7d60-4d10-9da1-6c329f4251e7,Inbound,Shopzilla Related,Shopzila Premium Related,,4573b254-5334-42af-b6e9-5a4b5e919987,,17/08/2023 17:56,17/08/2023 17:57,17-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
0b3212f2-597e-4628-99eb-d6cc6ded7c53,Inbound,Order Related,Order status enquiry,Worst experience from delivery side,81c9d8f3-70a6-4fff-a193-7b5f52eeb768,12/08/2023 19:46,17/08/2023 19:00,17/08/2023 19:00,17-Aug-23,GURGAON,Mobile,15999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
24dda42a-a77d-4278-9a0d-d92bce74c745,Inbound,Order Related,Delayed,,9d2bd0fe-dd6a-482a-a333-0cfe9183901d,05/08/2023 21:29,17/08/2023 19:18,17/08/2023 19:21,17-Aug-23,SURYAPET,Books & General merchandise,1999,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
1340ef0e-04c9-4ae5-bb43-c73ccc429f27,Inbound,Returns,Fraudulent User,,cd4c6955-1064-4893-a85f-d7002ad92d0d,,16/08/2023 15:39,17/08/2023 14:22,17-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
cf4c46c7-9382-41c0-82ac-55406174d6e2,Inbound,Returns,Fraudulent User,,424fe153-69c8-4652-973f-8eb9c68c9c9d,,17/08/2023 16:22,17/08/2023 16:23,17-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
2ac384ef-ee2d-4441-868c-837004ef3cef,Inbound,Product Queries,Product Specific Information,Nothing ,8592adaf-3494-4e22-b023-6e179160e12e,,17/08/2023 09:09,17/08/2023 23:34,17-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6ac5073c-0940-4c90-88ee-5c237fba4a1c,Inbound,Order Related,Order status enquiry,,01b7ae08-281f-496c-bd7a-046a825fac07,,17/08/2023 09:26,17/08/2023 09:33,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
9e243a81-d135-4ad3-98da-80ce586a3cbe,Inbound,Returns,Reverse Pickup Enquiry,No help provided.have called more than 10 times and call is dropped always ,49bee56d-93e0-4337-9320-05f4d83ea0c7,,17/08/2023 14:06,17/08/2023 14:53,17-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
b2db9a48-e4f4-4a19-9711-a0bef4c53a8a,Inbound,Returns,Fraudulent User,Very nice support,509ec765-8220-4786-8469-93d1151f4558,,17/08/2023 16:52,17/08/2023 17:06,17-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
66aa111c-1a57-47a3-80a2-81defcf5708e,Inbound,Refund Related,Refund Related Issues,Thank you so much sir ,f9a76bc6-48a5-452f-a7b7-48ba68cd7313,,17/08/2023 17:32,17/08/2023 17:45,17-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
4b3e5d26-fd45-44a8-9ae2-36710501dca8,Inbound,Feedback,UnProfessional Behaviour,,e085d403-dc04-4fb9-9125-b7223bb1535d,,17/08/2023 21:57,18/08/2023 00:58,18-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
9f5eb39e-ffa7-4428-b820-7ba2f876641a,Inbound,Returns,Reverse Pickup Enquiry,Good service,c08d2f31-1b65-4f71-b2b2-204027c679a9,,17/08/2023 15:43,17/08/2023 15:56,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
593bea92-3076-479f-8698-943a0da71ba2,Inbound,Returns,Return request,,8ff41144-1c90-4d60-bcd8-09ce51e36276,,17/08/2023 16:11,17/08/2023 16:23,17-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
bd627260-14a8-4e16-a5b3-005e8fd65d10,Inbound,Returns,Missing,,3480e538-f0e5-4c22-9aac-f36c4cb43533,,17/08/2023 20:19,17/08/2023 20:27,17-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
c688ca1c-86b0-41ed-a01e-684106642900,Inbound,Returns,Fraudulent User,,baa1d811-2f48-471d-b6a0-c7efa1c6ece7,,17/08/2023 00:41,17/08/2023 00:43,17-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
9a652e89-f7ca-4e39-afc1-3f1ba018f7cc,Outcall,Order Related,Order status enquiry,,2bd58caa-a247-442e-a907-1f289c6ea522,,17/08/2023 08:53,17/08/2023 08:55,17-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2b62d954-7b80-4c2b-9a4e-547ac613f191,Email,Order Related,Delayed,Two persons talked to me both are great in work but second person is just awasome he solved my problem in one minute which 20 persons were not able to solve in my previous calls he is just awasomeShopzilla must promote him and hire more people like him Thnx to that person and Shopzilla,70cfde9c-bcac-40b6-b24c-04ec75de0337,04/08/2023 17:30,17/08/2023 19:52,17/08/2023 19:57,17-Aug-23,FATEHABAD,Electronics,83990,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
90df91aa-6df6-40a3-aaf9-866aa2de1da3,Inbound,Returns,Service Centres Related,,54d5b841-bb03-42c0-809d-7e5153e0e6e7,,17/08/2023 15:57,17/08/2023 16:01,17-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,3
ca8faab5-e1e7-41d5-8a00-720c57d9259f,Inbound,Returns,Return request,Very good customer service support ,0f48604e-df5e-4464-a897-f08b5557eb2a,,17/08/2023 19:58,17/08/2023 20:05,17-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
8237197e-5faa-44b5-a20c-663106813852,Inbound,Order Related,Delayed,,a175e7e7-49a1-4b2c-9822-e87c47f3c669,08/08/2023 12:18,16/08/2023 20:44,17/08/2023 08:11,17-Aug-23,DEHRADUN,Home,169,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
13291075-7b39-43d7-928c-b206ac5dc6d6,Inbound,Returns,Reverse Pickup Enquiry,Get return option in my order,06d354c8-dd50-4507-a4c2-f7d95f29b165,,17/08/2023 12:42,17/08/2023 12:45,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
5f22c355-708d-42d4-a8af-66e71ecb825b,Outcall,Returns,Wrong,,1716a6d2-5125-4078-8757-f6fbf298a4f6,,17/08/2023 14:30,17/08/2023 14:32,17-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
bb87b2d6-6476-46be-8836-e2dab31a15e8,Inbound,Returns,Reverse Pickup Enquiry,Executive was so helpful ,f8d5c9b6-fd63-49d7-bb34-740952944e0a,,17/08/2023 08:45,17/08/2023 08:47,17-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
9440590b-8939-48ba-abf2-179ebfd53c76,Inbound,Returns,Service Centres Related,Very bad services ,61169144-f4d0-4649-a10c-c453f7da62b3,,17/08/2023 11:21,17/08/2023 11:35,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
73afe764-8415-4251-8e01-3ba39497c370,Inbound,Cancellation,Not Needed,,f6c75afd-b8f2-4e63-b006-7b06957f7c9f,11/08/2023 19:11,17/08/2023 19:37,17/08/2023 21:47,17-Aug-23,RAIPUR,Mobile,12974,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,1
1d0a3736-1a1b-41c7-afd0-eb956f8c586e,Inbound,Refund Related,Refund Related Issues,,5d91c662-2c31-4ef9-8180-d3e0bb2c7374,,17/08/2023 15:20,17/08/2023 15:56,17-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
2774c040-4dd2-4625-a5c4-73abb7a5b718,Inbound,Returns,Reverse Pickup Enquiry,,227fadb6-ae6e-4e73-969d-20441cfd2f86,,17/08/2023 10:34,17/08/2023 10:39,17-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
52a81fa5-32fe-47c6-8559-04875007a93b,Inbound,Order Related,Order status enquiry,,abb53ea4-8f81-4abe-83d9-57656c8dd874,08/08/2023 18:39,17/08/2023 08:16,17/08/2023 08:17,17-Aug-23,ANANTNAG,Mobile,8499,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
114d59d9-1f3a-4932-8fa7-fe2f225477fc,Inbound,Order Related,Delayed,No,b40bba90-9601-47ab-9ee0-fd203fdd5a8d,,17/08/2023 13:46,17/08/2023 13:52,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
aa8eae19-2e55-4aa0-9365-5e2d199f41ed,Inbound,Returns,Service Centres Related,Excellent person.,33e68a17-fb93-4646-8790-f55eee348ff3,,17/08/2023 11:07,17/08/2023 11:19,17-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
92e174c7-90fa-4868-8ac1-4994bc82083b,Inbound,Payments related,Payment related Queries,Please make a separate section for any queries related to Shopzilla pay later,b50092c4-65f6-4c74-abef-ea0bcc2edbeb,,17/08/2023 11:59,17/08/2023 12:11,17-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
1afe1f5c-0ab5-4523-a5b6-9d2163a6efd6,Outcall,Returns,Return request,,e70057c9-83e6-417a-ad74-c8477e03ce90,,17/08/2023 12:56,17/08/2023 13:01,17-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6f4382e6-a6f9-4bbe-841a-556cc1457a80,Inbound,Feedback,UnProfessional Behaviour,,9636d9c7-32c8-411c-8df6-c134b0904205,,17/08/2023 11:19,17/08/2023 11:23,17-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
7b8bded4-0db8-4b64-90cd-1c97423ad89d,Inbound,Returns,Reverse Pickup Enquiry,Bhahut acha,c1c5a2f7-7122-44de-b89a-40a1006b6fd2,,17/08/2023 16:37,17/08/2023 16:55,17-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
f565b932-cb2d-4352-bca9-6296ec09eda9,Inbound,Returns,Return request,Great ,432f947f-4e93-4b68-887b-346a095d9013,,17/08/2023 16:41,17/08/2023 16:43,17-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
6decf166-7788-48ff-b4c5-b9f5206db9a3,Inbound,Returns,Return request,,75440851-c3d6-45ca-9c60-536193e33d53,,17/08/2023 08:23,17/08/2023 08:50,17-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
e553cf6b-7337-49cb-b286-2a7e92b53d0c,Inbound,Order Related,Installation/demo,,e5431b22-968c-41e9-a075-eb263d2a29f9,,17/08/2023 12:07,17/08/2023 18:01,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
5ffa1433-dab2-4e47-9c26-979581d8289b,Inbound,Returns,Return request,,92531438-fa5e-48ec-93b4-cb066399a556,,17/08/2023 15:08,17/08/2023 15:11,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
c4414904-d648-424c-bba1-89d6b7977140,Inbound,Returns,Wrong,,7017a15f-cf42-4b7d-9f61-8a7d949e6473,,17/08/2023 23:14,17/08/2023 23:17,17-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
90880d4d-7b78-41a5-85d6-d21234dd7210,Inbound,Order Related,Delayed,,ba936961-10de-4d82-9cb6-122856efac83,,17/08/2023 13:04,17/08/2023 13:07,17-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dc0fd5bd-29c1-4935-a633-507d5d6e024f,Inbound,Refund Related,Refund Related Issues,,853cfa4a-9c0b-424d-8daa-eb4e972b9812,,17/08/2023 20:57,17/08/2023 21:01,17-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
d6494b8d-cabf-4866-af9c-21b8fde5b3bd,Inbound,Returns,Return request,,736d93db-bd84-4b3a-9f61-d1c2cf958f1f,,17/08/2023 09:09,17/08/2023 09:12,17-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
bc4689af-a77e-4fd2-9ad1-5815ac879ae4,Inbound,Returns,Reverse Pickup Enquiry,,f0268a7d-2972-484f-866d-7c10cb335e68,,17/08/2023 09:45,17/08/2023 19:38,17-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
5a97bf98-09f0-42d1-bc98-b2ca0b13bfb9,Inbound,Shopzilla Related,General Enquiry,Chiter this company and directly chiting to customerLastest new the company all employees suggest the fully wrong suggestion for me.Thanks for support ,43782227-43dc-4f89-8fe5-00e530473f47,,17/08/2023 13:27,17/08/2023 19:15,17-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,1
14e35cd9-0097-4602-8834-26fba3035695,Inbound,Returns,Exchange / Replacement,,a25c3ab4-a52f-4dd3-9aea-b20369cfc644,,17/08/2023 17:51,17/08/2023 17:52,17-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
727c4acc-c22f-4b2b-8fb4-04db95f2153e,Inbound,Feedback,UnProfessional Behaviour,,d31e6b1e-ec37-4b80-809a-94572cf4cc4b,07/08/2023 12:32,17/08/2023 09:03,17/08/2023 09:38,17-Aug-23,NEW DELHI,Books & General merchandise,144,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
b4e64461-b03d-4d13-a617-94b917a6af1e,Inbound,Order Related,Installation/demo,,cb3db36f-c5c9-480e-98e9-3c284fdc1fa1,,17/08/2023 12:47,17/08/2023 12:51,17-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
3d30486d-a9d7-4445-a40a-d843056091cd,Inbound,Returns,Reverse Pickup Enquiry,,3cb6a24c-130b-477a-b564-4210f82eeecd,,17/08/2023 14:36,17/08/2023 14:42,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fbea112b-1901-435f-8128-56bce215bd34,Inbound,Refund Related,Refund Enquiry,,20f13711-13ec-44f1-8d0f-e0fcdb1f847f,,17/08/2023 19:04,17/08/2023 19:05,17-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
c7bb642d-ebda-406a-85bd-0198b0c64958,Inbound,Refund Related,Refund Related Issues,,d1335ded-78ee-4f62-a1cc-06fbd506e5ff,19/07/2023 22:04,17/08/2023 17:19,17/08/2023 17:21,17-Aug-23,DHANBAD,LifeStyle,799,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
62dc051f-5d24-4258-89f9-d64ccc6ed436,Inbound,Order Related,Order status enquiry,,9b78c590-ea46-496b-a8ee-e23a94fd60eb,,17/08/2023 18:53,17/08/2023 19:01,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
87d0a68a-45ad-49dc-827c-9989c6003c2d,Inbound,Returns,Reverse Pickup Enquiry,,299a4f05-7ef9-4fca-add7-73cb8805b7fa,,17/08/2023 08:37,17/08/2023 08:40,17-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
8688e0e5-b88b-4121-9a3f-262415dc5366,Inbound,Returns,Missing,Nice information ,6dafb909-1c1f-4a4a-b8c1-c17094050468,,17/08/2023 13:32,17/08/2023 14:20,17-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
bf0dfbd1-d6ee-43ab-8153-d90400a61ee4,Inbound,Returns,Reverse Pickup Enquiry,,37d77177-a8ac-458d-bab1-d536d9afd2df,,17/08/2023 15:56,17/08/2023 16:00,17-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
e1784a9c-8adb-409a-8b0a-e2e00dff2a46,Inbound,Returns,Reverse Pickup Enquiry,Good mentor for Sandeep. Thank you for your support ,231ddfdb-d306-469f-ac7c-7d027d87fc80,,18/08/2023 00:50,18/08/2023 01:15,18-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9536f0f3-2393-41d7-9719-04a1e19f5382,Inbound,Payments related,Online Payment Issues,,5f8fdcef-ad1d-42dc-b70b-6db2166558c9,,17/08/2023 12:47,17/08/2023 14:17,17-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
6bfbd991-ccbd-4237-859f-b62a09602011,Outcall,Order Related,Customer Requested Modifications,,d95baa23-7e8b-4a88-baf1-d555bcfe281b,,17/08/2023 14:04,17/08/2023 14:05,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
519da315-ca25-437d-926c-71c1f556d1cf,Inbound,Payments related,Online Payment Issues,,ce5976f8-794f-4852-b9b0-d7475964a36b,,17/08/2023 19:14,17/08/2023 22:03,17-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5cfcd9d3-db55-4056-83a0-12f6dfaf3907,Inbound,Returns,Return request,Costmer care service is too goodBut wish master should be a good,4bf416e8-6d73-4faa-bc5c-635f026909ba,,17/08/2023 12:10,17/08/2023 12:12,17-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
9969b34f-ae75-4c51-96b4-b7cc5b5c5dbb,Inbound,Returns,Reverse Pickup Enquiry,,a917f0fb-5d04-4462-9a75-afd8bddffc1e,,17/08/2023 16:50,17/08/2023 16:52,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
fb48059d-797e-4939-a074-e7821e925de5,Inbound,Returns,Return request,Md dilkhush ,f0955357-bc12-41ee-9044-2a9ecd42fc20,,17/08/2023 08:53,17/08/2023 08:55,17-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
7bf9c533-096c-4104-80a9-c9059c84554d,Inbound,Returns,Reverse Pickup Enquiry,Good,f5f16129-35be-4da9-ad9c-e8b5a173152f,,17/08/2023 11:29,17/08/2023 11:32,17-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a7e29c41-934d-4ec2-85cd-a3fe37d14456,Inbound,Returns,Reverse Pickup Enquiry,Thank Shopzilla support,413cee66-cb2e-4089-987d-1cb938634d02,,17/08/2023 17:17,17/08/2023 17:19,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
c0ab48a5-297a-4552-8219-e7a09fb085b7,Email,Feedback,UnProfessional Behaviour,,47a88ad5-4b7d-4bdb-9b43-0436a67dbc5d,01/08/2023 11:42,17/08/2023 09:37,17/08/2023 09:42,17-Aug-23,GURGAON,Home,9399,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2407c27d-99d4-4fbf-b798-1dc6b6bb4282,Inbound,Returns,Wrong,no direct contact number for customer care,c9ab5b2d-9017-4b67-8323-af7c4467105b,,17/08/2023 13:55,17/08/2023 13:56,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
fc1c14e6-2a99-47d8-b58a-0c178ea6f802,Inbound,Returns,Reverse Pickup Enquiry,,08a1101c-35d5-4848-91f3-a6f658f15926,,17/08/2023 10:10,17/08/2023 14:08,17-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
03759766-90bd-4dbb-9e97-60288e1b27a8,Inbound,Returns,Reverse Pickup Enquiry,,e66e9491-6170-4c3e-ab40-63381ed89c0d,,17/08/2023 16:04,17/08/2023 16:09,17-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
63d1ba38-59b1-4b7a-b7b6-7feec0b7b82e,Inbound,Returns,Wrong,,1f2fd83d-35b7-4351-99cf-1e2129045ee6,,17/08/2023 10:25,17/08/2023 10:27,17-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
2c5752b6-f64c-46c6-a04b-d8b54f54887c,Outcall,Payments related,Online Payment Issues,Thank you ,3ea61343-000e-4e5d-93fd-91e7f4d149a7,,17/08/2023 14:30,17/08/2023 14:54,17-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
b7a464e7-6d6b-4305-a4b8-2e2b2aeaea2b,Inbound,Returns,Return request,,77386d34-0e2a-4bc9-b8df-1d7254a54821,,17/08/2023 07:42,17/08/2023 08:34,17-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
d7f5614e-4ee1-44da-99ee-759f0fa579a8,Inbound,Shopzilla Related,General Enquiry,,71af4564-8f1f-474d-925d-664f82530902,,17/08/2023 13:15,17/08/2023 13:43,17-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d370ba3f-9d38-463c-b724-1b6de3515b2b,Outcall,Returns,Return request,Terrible experience from Shopzilla support ??,07733781-b9dc-45d4-ae83-c68494e2cca5,,17/08/2023 18:42,17/08/2023 18:42,17-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
cb54ec15-66e8-4499-8c70-b6f607819b55,Inbound,Payments related,Payment related Queries,,da971e1d-0ce5-4f58-8615-58f3332e724e,,17/08/2023 19:13,17/08/2023 19:16,17-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
b31bf4b2-adb0-48de-915f-a262b660ea56,Inbound,Cancellation,Not Needed,Very good bahut achha,87fb51b0-2882-457a-b92b-7bbe6027ce42,06/08/2023 14:45,17/08/2023 10:52,17/08/2023 13:11,17-Aug-23,SAMBALPUR,Books & General merchandise,449,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
a0800e8f-8581-4e64-90d9-2ac339fefb08,Inbound,Returns,Service Centres Related,5,56d54c04-b762-4cc5-988d-af5791f4d974,,17/08/2023 10:39,17/08/2023 10:44,17-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e2a8d39e-dbf0-4770-abf5-d6c1f9b63511,Outcall,Returns,Wrong,,1d7c5bb2-3d2f-4228-aa2e-0b42e19e65a2,,17/08/2023 20:49,17/08/2023 22:06,17-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
cc0c550b-9e32-4af4-8512-31d75ea6cd91,Inbound,Returns,Reverse Pickup Enquiry,,0b1ce842-1b03-49d2-a211-8375b873c06d,,17/08/2023 21:30,17/08/2023 21:58,17-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
959ad953-0090-446a-9c9d-4677db423da8,Inbound,Order Related,Order status enquiry,,273d42aa-61dc-47b9-8e0f-0a8368df4ec9,,17/08/2023 21:13,17/08/2023 21:15,17-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
85e49510-4572-4349-a7bf-c811a59bcf59,Inbound,Returns,Reverse Pickup Enquiry,Good,37f3fa5e-43c6-4528-92ce-4d335d39941a,,17/08/2023 07:05,17/08/2023 08:00,17-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
ba86bae5-4c20-4952-979b-06ae5fbd6f74,Inbound,Returns,Reverse Pickup Enquiry,Mistakenly wrong product given to delivery person.Please return my product and take your product.The delivery person should check the item before taking.Please help me,406077d3-a18b-4d61-a746-20139d98e0ef,,17/08/2023 10:07,17/08/2023 10:09,17-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
1794142d-b484-4940-bdc0-d6ff8fb090ee,Inbound,Order Related,Customer Requested Modifications,,eb171124-316f-4e0d-bc6e-1a35b5dac673,,17/08/2023 10:31,17/08/2023 10:55,17-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d0dedecf-cbfb-4173-a2f1-df39d5a96256,Inbound,Order Related,Order status enquiry,Thank you for Shopzilla customer service support ,ea2e778e-aacb-411e-ae84-19764a4ba579,,17/08/2023 19:43,17/08/2023 19:45,17-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6cce44f0-b535-4d37-8253-0f0d9e0ac0fb,Inbound,Order Related,Seller Cancelled Order,jab koi sellar order cancel karata hai to   se   customer se ek baar puchh le   issue k Karan abhi   rahe hai.yadi aap refund chahate hai to cancel karake refund de dengeYa phir yadi   chahate hai to product uplabdh   so and so date   aapko order bhej denge.Yadi aap kuchh aur wait karana chahate hai to bataye ya phir refund chahate hai to batayebas   sa nhi kar pa rahe sellarMera orderlekar 2 baar resudule delivery date change karake   wait   ne hamse pucche Bina order cancelkarake refund de diya mujhko bahut   saath   nhi karana chahiye..  aur sellar se se ye request     same order same pricepar order phir se le aur j  jaldi   sake delivery karaye..dhanyavaad aap sabhi ka...,1689a5f3-b999-4f1e-b5e2-e4b00a6bd46b,,17/08/2023 08:44,17/08/2023 09:03,17-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,4
fcf8e362-d892-42b4-86f1-4c15e7c7da3f,Inbound,Returns,Exchange / Replacement,V good ,6b9fc421-bdb4-4946-b10d-a071f390d6a7,,17/08/2023 20:22,17/08/2023 20:26,17-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,2
386f67b9-2d4f-4c0b-b4ab-5c3c8e1db132,Inbound,Order Related,Delayed,,a34be46c-89c3-4175-9f5b-d202d425e6d3,,17/08/2023 10:25,17/08/2023 10:32,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ad46a0a5-4c5a-4621-ba27-6ca8ead1b071,Inbound,Returns,Wrong,Shopzilla is a fake and fraud company. It has been more than 10 days but my issue has not been resolved. They have delivered a fake product and they are unable to place a return request for my order. I'm going to take a strict action against them. ,91a7f540-9a6c-44f2-ac35-91a29b5274eb,09/08/2023 13:32,17/08/2023 12:05,17/08/2023 12:05,17-Aug-23,GHAZIABAD,LifeStyle,3329,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
93fe0a6b-4470-4571-91b4-b360a1452fb6,Outcall,Returns,Return request,,e38c0dc7-187e-4970-99ba-779e5f3ec429,05/08/2023 22:42,17/08/2023 10:38,17/08/2023 10:41,17-Aug-23,AURANGABAD,Electronics,899,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
f2ba9bb1-4bb5-4987-ba77-263919656b2b,Inbound,Returns,Fraudulent User,Thank you for your lovely support ??,f5575847-242f-4bb8-94fb-cbf12677bdf6,,17/08/2023 21:13,17/08/2023 21:17,17-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
ea182c08-29c2-4a27-a187-f23abc3679de,Inbound,Returns,Reverse Pickup Enquiry,,42af86d5-d469-43ab-8d02-9d3b9169bf05,,17/08/2023 22:46,17/08/2023 23:11,17-Aug-23,,,,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
c6647921-2e9f-4932-8179-2a111cd8ad93,Inbound,Product Queries,Product Specific Information,Please add hide feature for the order.,2c501352-47c4-43da-9981-ec0428d09f46,,17/08/2023 19:43,17/08/2023 20:10,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
585d1d30-0253-40e2-a74f-0af85e31b1f1,Inbound,Refund Related,Refund Related Issues,,9d9e25f8-74da-4b5a-904e-9f58b8496784,,18/08/2023 00:31,18/08/2023 00:34,18-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
24acc8f1-7323-45e4-b12f-1bf01aca4b67,Inbound,Payments related,Wallet related,,034c137e-cccf-480a-a8e1-148f273edc36,,17/08/2023 08:18,17/08/2023 08:19,17-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
d4bfff5d-c036-4282-9e96-0438edc4717e,Email,Order Related,Installation/demo,,57a424c0-f6a9-4553-9182-21be5f8e4cfa,,17/08/2023 17:04,17/08/2023 17:33,17-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
346de708-7d12-43fe-a4e1-93d9791a0c89,Inbound,Returns,Reverse Pickup Enquiry,,014bec1f-2e7a-43f3-aac4-990062b8f9d2,,17/08/2023 19:27,17/08/2023 19:31,17-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
ea39bed3-92c2-4080-9f35-145bb19f5179,Inbound,Returns,Reverse Pickup Enquiry,,01880c55-810c-4b0b-aa79-990a75f9400d,,17/08/2023 07:17,17/08/2023 07:41,17-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
a5f5a6a5-2b5b-47f5-bad9-5952b6c5d615,Inbound,Returns,Reverse Pickup Enquiry,,c1bac63c-4a80-4744-9d3c-aef495a42f54,,16/08/2023 23:46,17/08/2023 07:39,17-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,1
d64414d2-0a95-40b0-adbf-8cb942b030e6,Outcall,Offers & Cashback,Other Cashback,,bb173dad-bc9d-4c2c-a6fa-574381bdc158,,17/08/2023 09:02,17/08/2023 10:36,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
59e5fe56-f676-4415-831d-a7ffb4e49552,Inbound,Returns,Reverse Pickup Enquiry,Try to best service provide,3c1f1f6c-6e23-4366-9479-f7cf092db1ed,,17/08/2023 20:13,17/08/2023 21:29,17-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d70ed982-b77d-4bc5-a2a5-bd5b65e4bf74,Inbound,Returns,Exchange / Replacement,,4cc40640-614a-4a96-b1db-f11e395875d5,,16/08/2023 22:57,17/08/2023 06:28,17-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
08ab7f9a-da79-4020-86f2-736a207b7f85,Inbound,Returns,Self-Help,Good,2c80abfb-7175-4fe8-a306-de09ca5baa22,,17/08/2023 16:04,17/08/2023 18:42,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ee6d4532-0aa3-40cb-bd29-c63c7b2bbca8,Email,Order Related,Installation/demo,Thank ,9cd34dc1-d4eb-46fa-92e1-70b853fe2b4d,,17/08/2023 19:04,17/08/2023 19:21,17-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
226f6d33-3ef8-44e4-bb91-70c1ecbcc5d0,Inbound,Product Queries,Product Specific Information,,c0c2810f-2580-421f-b5ff-c05fd3bb9176,,17/08/2023 21:33,17/08/2023 21:37,17-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
2b48c2a5-b338-4988-a9f7-0461f3d2b667,Inbound,Returns,Reverse Pickup Enquiry,,31faae23-9af4-4754-b950-c7e6fa13cb6c,,17/08/2023 23:02,17/08/2023 23:03,17-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
978be217-dc17-48fa-9e3f-d8ec5874185c,Outcall,Returns,Return request,,39cac60b-0210-4729-b245-0e7ce7f8a37b,08/08/2023 18:24,17/08/2023 15:33,17/08/2023 16:00,17-Aug-23,BANGALORE,Electronics,799,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
360465bd-6d2b-43a7-a85b-b1812ddfb845,Inbound,Returns,Reverse Pickup Enquiry,.....,15d654b6-bdf9-4975-b858-e6ef1336ba9c,,16/08/2023 16:46,17/08/2023 10:22,17-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
d8515d21-96cc-4385-94ba-4746cd36ad5d,Inbound,Returns,Reverse Pickup Enquiry,Good,6f297228-334b-4720-9ddf-e5abe45ecb4c,,17/08/2023 17:32,17/08/2023 22:34,17-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
0faf0a58-6304-4fdd-8595-97e0266e5b24,Inbound,Feedback,UnProfessional Behaviour,"Your executive was useless, any AI can provide the same response he gave",832d4ada-5c5a-4e94-ae89-3cb83e5521d7,03/08/2023 22:50,16/08/2023 11:24,17/08/2023 18:13,17-Aug-23,KOZHIKODE,Furniture,34153,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,2
222efdb9-cfae-4a6b-8a3b-9d2281984f4d,Inbound,Returns,Return request,,f9577caa-e020-46da-9b5e-d01ba9e6f32a,07/08/2023 23:48,17/08/2023 19:54,17/08/2023 19:58,17-Aug-23,GUWAHATI,Electronics,899,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
a9283a48-0bde-413c-a506-a79653b7ff6a,Inbound,Returns,Reverse Pickup Enquiry,,62fdd259-5e4d-4507-a89c-9a70c75870f9,,17/08/2023 16:23,17/08/2023 16:25,17-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
8921e103-9601-4543-ba98-ff94e820d36a,Inbound,Returns,Service Centres Related,Pls solve my problem ,9d72cd4e-4a91-4a8b-97e1-bfa98fa8c21c,,17/08/2023 08:19,17/08/2023 12:19,17-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
0bef55e6-73e1-4924-9308-b0babd6258b0,Inbound,Order Related,Delayed,,4311e56d-64d7-4aea-85ec-08e9fefff1dc,07/08/2023 22:48,17/08/2023 17:17,17/08/2023 17:23,17-Aug-23,MEERUT,Books & General merchandise,547,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
d7eb93b4-4bed-4b85-8457-6e504b2e8956,Inbound,Returns,Reverse Pickup Enquiry,,a5d383bb-0bc0-41a4-8d42-cc503aafef4b,,17/08/2023 20:00,17/08/2023 21:35,17-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
b15ace92-bcf3-4f5d-8c62-d49518f7b1b7,Inbound,Returns,Reverse Pickup Enquiry,,bc71baed-1a1e-483f-a213-b9d718954327,,17/08/2023 22:45,17/08/2023 22:48,17-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
f7771d49-6e2c-4266-9b36-898b752778ef,Inbound,Returns,Reverse Pickup Enquiry,,5d221c21-e940-4497-9efb-bf9395c92548,04/08/2023 19:03,17/08/2023 13:42,17/08/2023 13:45,17-Aug-23,KRISHNAGAR,Electronics,5999,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
47fa0880-63cd-48c6-bbaf-304249b9159d,Inbound,Refund Related,Refund Related Issues,,d9088840-2887-4f6a-9869-7d432c98bce1,11/08/2023 11:46,17/08/2023 13:56,17/08/2023 17:26,17-Aug-23,KOTPUTLI,Home Appliences,19999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
702228f3-e943-4c1f-9dc8-70d60df89443,Inbound,Returns,Return request,Shopzilla team   thanks,d7d4e857-c253-4fb9-b29e-9def1f648afe,,17/08/2023 09:43,17/08/2023 09:44,17-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
341a01bd-c53e-48cd-a8a6-fbe50a922012,Inbound,Returns,Fraudulent User,"I think, Wrongly I was choosen Shopzilla for shopping",9ed75ab3-bffe-4fef-a568-6bf5d829a3ad,,17/08/2023 12:10,17/08/2023 13:23,17-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
87143ef5-db9f-4524-9a0d-be5342b9b3e5,Inbound,Order Related,Priority delivery,,fb5731fd-5ba2-417e-ab0c-c7c0f02183dc,,17/08/2023 09:14,17/08/2023 09:20,17-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,3
e623d9e4-2d67-4abe-8787-5b1b22a0728e,Inbound,Returns,Wrong,,8ac96c09-e2ba-447f-9495-77551ffd4f09,,17/08/2023 12:14,17/08/2023 12:23,17-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
f6342130-b9b1-42e7-b4bb-034007846e9f,Inbound,Order Related,Delayed,Have aa very good,f70da1de-8654-40f7-bb06-6f6f269882d0,,17/08/2023 09:56,17/08/2023 09:58,17-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
6c8e0f9c-abe6-4354-a706-a25e82b3f04f,Inbound,Returns,Reverse Pickup Enquiry,,987cce46-66b6-4a2c-a9d7-9ae432593e3c,,17/08/2023 15:09,17/08/2023 15:15,17-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
f1468cfc-ce92-4430-9ac4-a08f90a88d83,Inbound,Returns,Reverse Pickup Enquiry,,feddc1eb-f4eb-42af-9cc3-62c45b530639,,17/08/2023 17:54,17/08/2023 18:24,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e80ebb86-ae59-40ff-93f1-0ad73b44546f,Inbound,Returns,Reverse Pickup Enquiry,,5ed28891-0c89-4f0a-be98-adfa2d9f18aa,,17/08/2023 21:13,17/08/2023 21:14,17-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,1
8b7b630f-0ae2-40fe-8c25-9ace824f9304,Inbound,Order Related,Delayed,,b5153ed7-b2b9-4f3c-9a9b-241b8c5cd1c8,,16/08/2023 10:50,17/08/2023 12:13,17-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
d3fb663f-a838-4f2e-88e4-afca54ab6bd0,Inbound,Order Related,Delayed,,c66d72b7-79ad-452f-a0c0-15cb86181d77,,17/08/2023 13:18,17/08/2023 13:21,17-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e1e93fee-6864-4d07-8877-8a91efed819a,Inbound,Returns,Reverse Pickup Enquiry,,e8a45c85-3a9b-449a-8a8c-9dba048cfe85,,17/08/2023 11:56,17/08/2023 13:01,17-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0917bae3-fc11-4e03-a734-bfa1288f1a8c,Inbound,Returns,Reverse Pickup Enquiry,Don't  purchase  anything this product because Shopzilla No Replacement policy and Shopzilla agent   cancel order and no refund ,579242cd-9280-46ce-a391-e3cd35b78b67,,17/08/2023 11:57,17/08/2023 12:11,17-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,1
09ec49db-f277-416e-bb3f-09a9a46089c0,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,cc05b28f-7b54-480a-a3cb-a865ad5f8a9a,,17/08/2023 09:47,17/08/2023 09:49,17-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
b3b53007-c49a-4838-bd98-28e663d92f17,Inbound,Refund Related,Refund Enquiry,Good ,b58cf833-e0d7-4878-bc7f-dfbcaf2b3437,,17/08/2023 11:04,17/08/2023 11:05,17-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
ded25269-6294-4cdc-9231-04a0f21d4093,Inbound,Order Related,Invoice request,,2861535e-8361-4d27-8dfe-ee2bdb375be6,,17/08/2023 11:07,17/08/2023 11:08,17-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e965c3a4-24dd-4b5f-a43c-d2e376f13e97,Inbound,Returns,Reverse Pickup Enquiry,,2d87a9a0-ac68-488e-a6a1-c0c5d6d08b9b,,17/08/2023 16:33,17/08/2023 16:45,17-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
8317a88c-8c2b-4fcd-9dc7-e276a84b4bbf,Inbound,Returns,Fraudulent User,,34b14657-4344-419f-a456-5a8f29a48c9e,,17/08/2023 17:20,17/08/2023 19:20,17-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
9545906d-3456-441f-a10a-01692879b6ea,Outcall,Returns,Return request,Your custumers service are best,378c3248-205a-4a82-8c4a-2b224996e56a,,17/08/2023 21:52,17/08/2023 21:56,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
70163caa-7568-4cd7-9b18-30d3ad3b8a95,Inbound,Refund Related,Refund Enquiry,Nice polite and helpful ,46d44cb6-15cb-4393-a05f-918900e935be,13/08/2023 17:04,17/08/2023 11:03,17/08/2023 11:06,17-Aug-23,VISHAKHAPATNAM,LifeStyle,1574,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b7381b71-ffd4-4434-ab39-7e715ee1abb6,Inbound,Returns,Reverse Pickup Enquiry,,2f793c05-df30-46ed-bca3-d1733bbaed74,,16/08/2023 21:45,17/08/2023 00:25,17-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
61d8e695-6162-40f3-ab89-3da683609e34,Inbound,Returns,Return request,Good communication skills ,77224b4e-5f27-4426-be12-b423b77eaef8,,17/08/2023 11:56,17/08/2023 12:01,17-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
79528a00-aeea-4f88-9bbf-6cb85fd6d36c,Outcall,Product Queries,Product Specific Information,Nice talker query is resolved ,8d144750-a3b8-4198-be22-d667186da2c5,,17/08/2023 11:17,17/08/2023 11:18,17-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c9337582-ee08-4b03-a236-6a763f64bca8,Inbound,Order Related,Delayed,,40d16a72-bc5a-4081-b78a-da71475f8a34,,17/08/2023 17:32,17/08/2023 17:37,17-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
a470ffa2-3791-40ad-9e41-54813cc16c15,Inbound,Order Related,Delayed,,8db5cbb3-c8dd-428c-8add-9eda5144c21d,,17/08/2023 20:02,17/08/2023 20:05,17-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,4
48a9d44a-65bd-4e2e-a8d7-31558c637b01,Inbound,Returns,Reverse Pickup Enquiry,Customer support only listen but not solve  query. ,6a8d9b3c-f1e4-4843-a504-3f18f02d6960,,17/08/2023 17:17,17/08/2023 17:40,17-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
5528bc57-9dc5-45d6-b9aa-d4c8ac772252,Outcall,Returns,Missing,,c036e744-cd06-427f-b868-77f32fb08acf,,17/08/2023 22:01,17/08/2023 22:03,17-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
e7cc99ea-3c41-439f-9555-29341961a9a6,Inbound,Returns,Reverse Pickup Enquiry,,a7834bac-91eb-40e4-bd5f-701ce50261c1,,17/08/2023 11:13,17/08/2023 20:00,17-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
786f2fe6-94ab-4c48-b473-382b032bd5d7,Inbound,Shopzilla Related,General Enquiry,Thank you ,c74bffd1-cbaf-4ef6-8e79-048eccc362c0,,17/08/2023 09:54,17/08/2023 10:58,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a659e5c1-7f57-4771-8285-be0fc2a320fa,Inbound,Returns,Reverse Pickup Enquiry,Very good ,c8ce7659-e6ec-4fbe-aebe-f328e2630aa6,,17/08/2023 10:18,17/08/2023 10:19,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
df7f2709-adb2-4669-b92e-8e3f6a11efe7,Inbound,Order Related,General Enquiry,,d9858faa-2867-4428-95d6-b94f84c07443,,17/08/2023 12:29,17/08/2023 12:30,17-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
75ffe724-fe27-452a-8b00-ce32b8a93693,Inbound,Returns,Return request,Great experience with customer support team thank you Shopzilla ,49927d30-35f2-4bff-8011-464fc3eb0a3a,,17/08/2023 18:12,17/08/2023 18:17,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
89b882ee-b2df-4ee1-b3fa-ad54e567fe9f,Inbound,Feedback,UnProfessional Behaviour,Answer the Costmer call,ba738e88-8419-4f26-b8fd-34b140f2c196,,17/08/2023 20:55,17/08/2023 21:04,17-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,2
5633670d-0eee-4509-a7ef-ec877cbf21f8,Inbound,Returns,Reverse Pickup Enquiry,,a95a30c3-7d40-4e24-9c75-c233edbcf688,,17/08/2023 13:09,17/08/2023 13:16,17-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
b88a93a1-e424-47d5-8894-fcef7b6687cf,Inbound,Returns,Reverse Pickup Enquiry,No. Thank you. ,1ff462d8-f9f5-418f-9b0a-c268c7661b05,,17/08/2023 09:54,17/08/2023 10:18,17-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
27b60e3c-9a3d-4502-8726-0ce535ec582d,Inbound,Order Related,Installation/demo,,d2044cbe-70ef-462d-aa41-180eff350192,,17/08/2023 11:54,17/08/2023 11:56,17-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
97cd5e98-d293-4324-9bc1-8281b4b3e82f,Inbound,Order Related,Delayed,,378976f6-2f3e-45a9-9935-e3b1deab80ce,,17/08/2023 17:01,17/08/2023 17:02,17-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
505a3087-c0e1-4470-a10d-c6d129351d9c,Outcall,Order Related,Priority delivery,"Last some time I am facing so many issues with Shopzilla, no one showing ownership it's customer support or sellerOn web it's showing something during booking and after booking is getting changed.Like price and delivery time.I have complaint for the same but not got any update from the Shopzilla team.Very disappointed ??I think I have to change the platform since here something is going wrong.",6586e7c8-c866-4666-9540-394acfedfa7b,,17/08/2023 21:55,17/08/2023 21:59,17-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
04e6a337-6a43-4b82-87ae-1ef4d9da5d56,Inbound,Returns,Exchange / Replacement,,ca37d32e-efb3-4069-8071-13499d3a49ef,,16/08/2023 15:28,17/08/2023 06:49,17-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cd547ca7-e92c-4ee0-96dc-769578431f36,Inbound,Returns,Reverse Pickup Enquiry,,4529b06f-1012-43dd-8311-1c2f78ec48bd,,17/08/2023 13:05,17/08/2023 15:35,17-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
ff90406b-38dc-4bfa-8e8d-d4fc12828d6e,Inbound,Returns,Service Centres Related,,41ac2b77-d869-4d94-aa0b-20578458d559,,16/08/2023 12:39,17/08/2023 09:32,17-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,1
61177905-daed-4794-9f91-704f83fca097,Outcall,Returns,Fraudulent User,,e6694eff-cf4b-4d60-b094-e25d04f9b370,,17/08/2023 12:23,17/08/2023 12:31,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
5b5a9a69-2c1a-4ecd-8b76-500eeaeb6408,Inbound,Order Related,Installation/demo,My issue not resolved ,a5d2c6a6-0906-4657-9387-8ce5f6d1c98d,,17/08/2023 14:38,17/08/2023 14:57,17-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
9b8a9671-2c31-403a-abd9-ed6eed1117e9,Outcall,Returns,Reverse Pickup Enquiry,,a250bf3b-852d-47be-a7fa-531c037374c8,,17/08/2023 14:53,17/08/2023 14:56,17-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
b29308a5-f3a1-4fc7-8725-6e80379dfc16,Inbound,Refund Related,Refund Related Issues,,7e84e01d-dc4d-45bf-acab-6bed8ea27811,,17/08/2023 15:55,17/08/2023 15:58,17-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
3d996bb8-ae30-46dd-981b-d36bbc4a49b1,Inbound,Returns,Reverse Pickup Enquiry,,95467182-970f-4b1d-bf13-55a19b078971,,17/08/2023 08:34,17/08/2023 08:34,17-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
73809171-a5a7-445f-af66-2eb63511b012,Inbound,Returns,Missing,,cd6c6778-2d6d-4bc2-bdc6-decc61a257f7,,17/08/2023 15:07,17/08/2023 15:11,17-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
a0983506-c30d-4f59-ad4f-f4db9c59c128,Inbound,Returns,Reverse Pickup Enquiry,"Please change your exchange policy eles it's really matter for the next purchase of the customer. As this is a online platform when we buy a product it might not be like after the delivery when we unboxing the product. But now you don't have the option of refund or exchange policy for dislike the colour or dislike the product,only damage or defective product can be change through service center exchange policy. If this is so then why we buy a product in online we buy it from local shop there we get that exchange policy and here we see the product in real. Please think about your policy. Next time I will surely think before buy nay product in your platform.I really like Shopzilla before this but next time I will surely think.Thanks with regards.",9b70e386-f542-4f7f-aa45-b190231b99b9,08/08/2023 09:58,13/08/2023 18:35,17/08/2023 08:08,17-Aug-23,BERHAMPORE,Electronics,3499,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,3
fd7f84fb-0e10-4737-bff1-b3e3b15b6d32,Email,Returns,Fraudulent User,,b44dad7c-e949-4dc2-b923-598692edb6fd,,17/08/2023 14:30,17/08/2023 14:32,17-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
e1094d3d-9d28-4534-8af9-ef6d4e64ea60,Inbound,Returns,Reverse Pickup Enquiry,,49339b99-9a02-4790-926c-fa7724146b81,,17/08/2023 18:50,17/08/2023 18:52,17-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
d9bb36f0-3e9e-4c6a-ba42-a2cb02d71924,Email,Refund Related,Refund Related Issues,,9b2c9b74-2ce0-40e6-9a49-d247a2bde28f,,17/08/2023 22:46,17/08/2023 23:01,17-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
06a27e3e-4982-4bb9-95bf-1ef64d1d7da2,Inbound,Refund Related,Refund Enquiry,,4fd9c5d1-fadf-4746-955e-5dc0981d8e72,05/08/2023 21:47,17/08/2023 14:58,17/08/2023 14:59,17-Aug-23,SHYAMNAGAR,LifeStyle,382,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,3
3905a023-fb93-4752-9d9d-2e1802de0ce8,Inbound,Returns,Reverse Pickup Enquiry,,131733c3-c9d5-43bf-bbad-56984194ee08,,17/08/2023 16:13,17/08/2023 18:03,17-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
2888d853-dcf0-4a45-802f-3d3e72e737dd,Inbound,Refund Related,Refund Enquiry,,671097ea-7b8e-450a-b8e8-94780a0e2467,,17/08/2023 13:54,17/08/2023 14:36,17-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
0faf9253-39f9-435e-978b-8494249984e4,Inbound,Order Related,Seller Cancelled Order,,708a4faf-d69a-4f3c-be1c-8db8be1ac7fa,,17/08/2023 11:58,17/08/2023 13:06,17-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b9335be6-8d75-4305-ac37-debbebeac827,Inbound,Returns,Reverse Pickup Enquiry,,16ef424a-4298-4012-a600-7bf5a814b875,,17/08/2023 12:03,17/08/2023 12:04,17-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
b5ff35e9-b87c-4ed4-93fb-e83ad4e0bbdd,Inbound,Returns,Reverse Pickup Enquiry,"If you ask me rate your service  as a whole  ,then I'll  rate you 3.But your consultant's  are good with their skills and work",f41be79d-0b66-4eac-a29f-e9c7b2c8f87c,06/08/2023 11:36,17/08/2023 19:54,17/08/2023 20:11,17-Aug-23,,LifeStyle,299,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
02c3878e-98ce-4f45-837f-bc861bb05fb9,Email,Returns,Reverse Pickup Enquiry,Is This customer service are designed to help customer? ,39019c47-1697-4d48-a253-7e403ced6bdf,,17/08/2023 13:36,17/08/2023 13:40,17-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
daef9ece-d612-49b9-99fb-21947cc8bceb,Inbound,Feedback,UnProfessional Behaviour,No action only complain,fcbcf647-01fd-4003-97bd-9d0586784c60,08/08/2023 00:05,17/08/2023 12:44,17/08/2023 13:26,17-Aug-23,BHUJ,Books & General merchandise,180,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
be4d2cac-286f-4c67-b2bd-800b8252d77b,Outcall,Returns,Return request,The customer executive was so polite and humble. Great communication and the conversation between us was so understandable.Thanks.,e7fa919c-c092-4698-936a-9f83adee2626,,17/08/2023 16:20,17/08/2023 16:25,17-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
d296aefa-da2b-4578-be48-04cec0bb5cf1,Inbound,Feedback,UnProfessional Behaviour,Ok,f2060fb4-c1d6-4b93-bf6e-581d548414f5,,17/08/2023 10:47,17/08/2023 10:55,17-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a7b8e030-6b49-4fce-83e8-983b98ef5718,Inbound,Refund Related,Refund Related Issues,,d44564f0-d5aa-45c5-8be6-06c3d1acc168,22/07/2023 23:21,17/08/2023 08:46,17/08/2023 19:13,17-Aug-23,JAIPUR,LifeStyle,1649,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
dac9a9ac-2ecd-4091-a83b-14490cf46741,Inbound,Order Related,Order status enquiry,,3ea4b062-2566-47b3-a298-ac2dd3fd1a65,,17/08/2023 18:52,17/08/2023 21:02,17-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
9d710eab-028a-4b13-b170-b20334f211c5,Inbound,Returns,Missing,???? ?? ?????,89fdc34c-c69d-48fc-ad9f-23f7b412dacb,,17/08/2023 14:37,17/08/2023 14:45,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7d5159a2-ae7a-48e8-887b-c29bdd02c4d5,Inbound,Returns,Reverse Pickup Enquiry,,8166b83f-c370-40c8-af14-bb9ee97a7bc8,,16/08/2023 23:12,17/08/2023 05:39,17-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
e53e99fb-d4f7-4b3c-a5e2-aa6bf7ca65e8,Inbound,Returns,Reverse Pickup Enquiry,,80d6db43-8ae3-495d-bc69-5e8562bf15b2,,17/08/2023 08:35,17/08/2023 10:11,17-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
015c1e2b-a1e8-40e5-afcd-6d1fe47f0c09,Inbound,Returns,Reverse Pickup Enquiry,Time efforts is high ..to resolve an issue ,806eaabc-5078-4063-bf1d-21ba83cebd44,,17/08/2023 10:12,17/08/2023 10:15,17-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
90a69a39-99f3-4187-a102-3bc93b24d34a,Inbound,Offers & Cashback,Other Cashback,,05dc66cd-1edc-4d98-83a0-a416f89fef55,,17/08/2023 10:28,17/08/2023 10:34,17-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
91f57386-c144-464b-aa09-23741b6c7af3,Inbound,Refund Related,Refund Enquiry,,000bc72a-0523-4d30-930c-cc0b5aaa4b82,,17/08/2023 10:51,17/08/2023 10:57,17-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,4
6adf28d2-0210-4c65-ba5f-6b253f2baa47,Email,Returns,Reverse Pickup Enquiry,,647a9ba7-f2c7-44b5-81b0-e664409ef94e,,17/08/2023 10:05,17/08/2023 10:05,17-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
f3611d35-0ebf-4303-af5d-3c5ab42f9d0e,Inbound,Refund Related,Refund Related Issues,,1e5c5fd5-1e4b-4c1c-83bb-b2ad6c2a3f98,,17/08/2023 10:39,17/08/2023 10:52,17-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,1
3d1fd157-ceb1-44d2-bebd-eb6bf69a4715,Inbound,Product Queries,Product Specific Information,Super ?? ,79aa3f31-a2ae-470c-84ec-b5a7e864612e,,17/08/2023 17:20,17/08/2023 17:23,17-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
c350d0e9-d8e7-461b-bd2e-b0991e42f32e,Inbound,Returns,Reverse Pickup Enquiry,,996534fe-09fa-45fa-9532-ea774b8d33cf,,17/08/2023 19:36,17/08/2023 20:38,17-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,4
96d7f530-8af8-4f72-b151-3132b44ebdd9,Inbound,Feedback,UnProfessional Behaviour,Excellent ,eaeea31c-460d-4406-b8c4-60ede0f81117,,17/08/2023 21:33,17/08/2023 21:36,17-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
1c8afb1f-0759-4884-b9c8-1efc8412d6b6,Inbound,Returns,Return request,,c196d5c7-16cf-4524-92f4-a7edcc0529ff,,17/08/2023 15:15,17/08/2023 18:52,17-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
58675457-3a7d-4638-9647-0d5759c07f40,Inbound,Returns,Return request,,67f92111-943f-4267-9f24-9496c363c322,,17/08/2023 16:02,17/08/2023 16:31,17-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
62cb1060-d4d4-4f6f-aad2-d7b5416bf591,Inbound,Returns,Reverse Pickup Enquiry,,56a93225-8a49-4582-a631-ba0b6c78c9f3,30/07/2023 22:00,17/08/2023 09:12,17/08/2023 09:14,17-Aug-23,MOHALI,Electronics,11999,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
c4879e14-f27e-4f27-9dba-8628d84a81cf,Inbound,Returns,Missing,,f707a17f-5c44-4f03-963e-6bf15397f4c2,,17/08/2023 16:04,17/08/2023 16:11,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
d711ec6b-9c9c-4f1b-a528-32e2242f38e0,Inbound,Order Related,Installation/demo,,10b7122b-2fd8-4580-9c21-0e420a4c3469,,17/08/2023 18:15,17/08/2023 18:25,17-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
9a83e78a-0399-415d-afe6-4637b3a6eeb9,Inbound,Refund Related,Refund Enquiry,Good,708df26a-0d8c-4620-9c53-f19fc43d0a9c,,17/08/2023 14:12,17/08/2023 15:55,17-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
f6735da3-620c-4647-aa71-74721e8bcb46,Inbound,Returns,Reverse Pickup Enquiry,,079d4737-e7a3-4cca-9d58-f5d713396ccf,,17/08/2023 16:18,17/08/2023 16:21,17-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
ebcef829-086f-49d2-94dc-de4adb434db2,Outcall,Returns,Reverse Pickup Enquiry,,4d2eeccc-fc45-456d-a435-482c3b803406,,17/08/2023 17:14,17/08/2023 17:15,17-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
60093366-d2fc-4b49-8f64-0c7aa2e73628,Inbound,Returns,Reverse Pickup Enquiry,,5b2c7515-d830-4b51-b897-14312af5bcbf,,17/08/2023 19:58,17/08/2023 20:01,17-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
7cab3976-4ad4-442e-85b7-53a72733e381,Inbound,Order Related,Order status enquiry,,cf30f41f-8faa-4323-bf3f-8d55843b6223,,17/08/2023 21:04,17/08/2023 22:06,17-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
601d6ee4-313a-4288-a557-b79c810f8b32,Inbound,Order Related,Order status enquiry,Good,5bba5e7c-5c35-437b-918e-4d34cb13938a,,17/08/2023 09:25,17/08/2023 09:26,17-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
c6a5ab91-bc93-4707-bdfd-8a427a2c144a,Inbound,Order Related,Delayed,Very Poor Service,ecf41f91-d944-4827-910e-f26127193711,,17/08/2023 18:43,17/08/2023 18:49,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
08bf2aa4-519a-4c81-8c72-ac22077d6dc3,Inbound,Returns,Wrong,Nice to talk you,4158ae57-4eb0-4617-9c50-0a1436d86e64,,17/08/2023 12:18,17/08/2023 12:29,17-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,3
9d2aa201-e90d-457c-a807-3ad4f5b1eb03,Outcall,Order Related,Delayed,,7c42367b-a52b-4e64-98e5-310ec1b02767,,17/08/2023 18:20,17/08/2023 18:46,17-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
994579d4-881a-48f1-9c04-f02ce733bbe9,Inbound,Returns,Reverse Pickup Enquiry,Please take genuine working agents for delivery,cbb36fec-6383-4a2d-a511-a679b92bd988,09/07/2023 16:06,17/08/2023 15:59,17/08/2023 16:02,17-Aug-23,HYDERABAD,Home,355,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
38b1be63-9bbf-48f6-a282-71ee23c074f3,Inbound,Returns,Return request,Excellent ,2238e57c-869a-4f42-8097-4690fdd2a757,,17/08/2023 15:38,17/08/2023 15:39,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
458dc281-8e60-42b1-9f8c-2357518112ae,Inbound,Returns,Service Centres Related,,51bfae25-7bae-47e1-9641-6928382f673a,,17/08/2023 16:00,17/08/2023 18:35,17-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
bf72605c-37af-4a49-b5d1-feafb32757b8,Inbound,Refund Related,Refund Enquiry,"The refund issue is on bank , but Shopzilla executive said it got credited , for this I have to visit bank which is waste of time for me , don\u2019t repeat such issues please.",8866cbac-6248-446e-ab2e-99d554492bb5,25/07/2023 23:18,17/08/2023 13:28,17/08/2023 13:41,17-Aug-23,HOSUR,LifeStyle,261,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
df07681d-8b75-4691-b73c-65c3db393032,Inbound,Refund Related,Refund Related Issues,,24ed2862-465e-4cc6-bb08-a1a9ca0b9115,,17/08/2023 21:26,17/08/2023 21:39,17-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
a0df30ae-93df-44ea-8ead-f0f9a090955e,Inbound,Returns,Reverse Pickup Enquiry,  customer care. You did all fraud here. Even after spending lot of time. Not resolved. I did not even got refund,5d60e365-e113-4c68-b8d8-3823cca68a43,,17/08/2023 14:54,18/08/2023 00:01,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,1
b8b58e62-97e8-4541-a74e-bada30fa4a39,Inbound,Order Related,Delayed,,84ff458d-d2b1-43b4-a7f2-32658e12a03e,08/08/2023 16:12,17/08/2023 14:52,17/08/2023 14:55,17-Aug-23,CUDDAPAH,Electronics,295,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3fb5235e-0814-4e82-b037-475ea2b19f1b,Inbound,Returns,Reverse Pickup Enquiry,Very good talk to me ,e5bfc659-b5a1-4743-97ae-503d1767a7c1,,17/08/2023 14:57,17/08/2023 15:23,17-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
fc698f2f-ad80-4d73-8b77-8b2969a919d9,Outcall,Returns,Return request,,e374363a-e29a-470d-b374-4fab312216ed,07/08/2023 20:00,17/08/2023 18:15,17/08/2023 18:19,17-Aug-23,KURALI,Electronics,799,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
96548499-e951-47cd-92d3-4120fdcfcc16,Outcall,Returns,Return request,,159828f3-234f-4200-8d36-7d8709129ca9,,17/08/2023 08:35,17/08/2023 14:30,17-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
7519c470-bd03-4677-92b7-a90e077809da,Inbound,Order Related,Delayed,,db98018f-edec-4a2d-8bde-3e50fffe7c33,,17/08/2023 11:23,17/08/2023 12:59,17-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
db7da404-d6f8-4e38-888a-175ab483dc97,Outcall,Cancellation,Not Needed,,b7459555-9530-44e0-a039-47587b3d929e,07/08/2023 06:44,17/08/2023 12:29,17/08/2023 12:42,17-Aug-23,SIWAN,Home Appliences,581,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3328818d-5660-4e34-aa74-37636f44e0c6,Inbound,Order Related,Installation/demo,,7ae5d4f4-14bf-45ca-b569-2c54dcc643f7,,17/08/2023 12:19,17/08/2023 12:31,17-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
a88151e3-cc12-48cf-98b2-c7e555d0d604,Inbound,Feedback,UnProfessional Behaviour,,9010b00c-2dc8-4411-a728-077ec5353921,,17/08/2023 12:34,17/08/2023 12:41,17-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ab42b7b0-cef1-4e4c-9bd1-bcdf117eeb3d,Inbound,Returns,Reverse Pickup Enquiry,,bc5a57b9-e7c5-4352-9ddc-de5cf25a5074,,17/08/2023 22:15,17/08/2023 22:36,17-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
8e44dcb7-7267-4dae-9964-4f00f1599c6e,Inbound,Refund Related,Refund Enquiry,Na,2661a8a3-040c-4b03-82c4-a48278d32fa9,31/07/2023 00:21,17/08/2023 20:15,17/08/2023 20:16,17-Aug-23,NEW DELHI,LifeStyle,404,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
8368d11a-e67a-476b-ac22-10931b37fc0a,Inbound,Returns,Missing,,e8831207-24c4-4b3f-8d0d-c8cd9e9fdd3c,,17/08/2023 11:25,17/08/2023 12:34,17-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d33de6e9-6b46-49bb-ba1e-a4b26c84352d,Email,Returns,Reverse Pickup Enquiry,,457876b2-f3ee-4ccb-b4fc-672ddc7bd023,,17/08/2023 14:40,17/08/2023 14:44,17-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
dac9df7f-702a-4482-8c2f-38599b35cb0e,Outcall,Returns,Return request,,289b230b-1a25-4a3f-807c-1377446a4d2c,,17/08/2023 18:13,17/08/2023 18:20,17-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
0fd1e686-2d08-4325-b922-5bf31e853b49,Inbound,Returns,Return request,Am so happy Shopzilla ,7337b5a5-1979-4ffb-8417-8d05f968134a,09/08/2023 12:22,17/08/2023 18:21,17/08/2023 18:37,17-Aug-23,NAWADA,Electronics,999,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,3
a277c003-dfcb-4a30-a3db-88e53e4de68c,Inbound,Returns,Reverse Pickup Enquiry,,5067c9e7-830c-40e1-b6a0-fba10443d03a,,17/08/2023 14:09,17/08/2023 14:10,17-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,4
f04f12e3-0dfc-4d7b-9083-43d44119cdb1,Outcall,Returns,Return request,Good mam ,52855985-3047-496c-ac36-e590c784e93b,,17/08/2023 17:56,17/08/2023 17:56,17-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
d3ef1878-8e59-45f6-bb4e-ae093c4426fe,Inbound,Returns,Reverse Pickup Enquiry,Although the customer care executive displayed high level of proficiency and efficiency but the solution is still pending. Would like Shopzilla to provide the solution at the earliest.,d9cde5c2-a5b1-41b7-86f1-65b3f1a5fdee,,17/08/2023 20:55,17/08/2023 20:59,17-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
7e326031-dfb1-461a-bb1c-0f41b7510329,Inbound,Returns,Reverse Pickup Enquiry,Good ,f85d8865-70ed-4e02-886d-146013ea6e27,,17/08/2023 21:31,17/08/2023 21:51,17-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2ea2bc3b-3f22-49b2-bae2-e0989361819c,Inbound,Order Related,Delayed,They don\u2019t give proper service ,862ec4cb-5ffb-4d48-ad78-4c66d102db59,10/08/2023 23:49,17/08/2023 12:44,17/08/2023 12:52,17-Aug-23,DAVANGERE,Electronics,929,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f5e8717c-970d-42e4-9c8c-1bd141cf13ac,Inbound,Refund Related,Refund Enquiry,,975eaa78-e63f-4d7a-abf2-9b98fcfaa485,,17/08/2023 20:50,17/08/2023 20:55,17-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
9eb99610-c7f4-4cea-ba67-04f7421fb6ab,Inbound,Order Related,Delayed,Coustomer support best But delivery boy rudely behaviourAnd product delivery address not deliver,521c77d5-09f4-4826-be40-744483997a40,,17/08/2023 20:35,17/08/2023 20:40,17-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
7b40ee44-a042-4416-9a39-b2a3ace9fa8a,Inbound,Returns,Reverse Pickup Enquiry,,b4a1ebf8-c407-4487-8fcd-1deb591a8c1f,04/08/2023 21:09,17/08/2023 09:39,17/08/2023 09:42,17-Aug-23,LAKHIMPUR,Electronics,1499,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6f70faf4-f164-45f1-ab0b-077553fe1a61,Inbound,Order Related,Delayed,,7667b6a6-3eae-4751-a29e-d3d5c794c64f,07/08/2023 20:16,17/08/2023 15:33,17/08/2023 15:36,17-Aug-23,MANDI,Electronics,75990,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1a95c3d3-626a-4f16-90ca-1e06e085d063,Inbound,Product Queries,Product Specific Information,Problem not solved as message not communicated to the seller for resolution,76acf699-a783-4de3-a9ab-e7fd94d10256,,17/08/2023 18:43,17/08/2023 18:53,17-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
1dd33ab4-1ba6-4c33-b069-2ef3958db12b,Inbound,Returns,Return request,Thanks saport customer care service ,7b77a7b8-214f-48f9-8172-26b3b77f5d14,,17/08/2023 21:34,17/08/2023 21:41,17-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
074516be-09a3-4e2c-afcc-8376f969fcb5,Inbound,Returns,Return request,,72ab7fcf-1531-4675-905c-59d3138299a2,,17/08/2023 12:23,17/08/2023 12:40,17-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
c735af9c-0bbb-496d-a6be-66545cfde956,Inbound,Returns,Reverse Pickup Enquiry,No suggestions,40ae7239-6ecc-49d1-b545-bfefacc58228,,17/08/2023 17:21,17/08/2023 17:24,17-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
1a7a4785-2bb3-4738-a4a3-aeba863618ac,Inbound,Returns,Return request,,ed6ef7cd-eab1-44a6-9fc2-d0ec66d228c7,,17/08/2023 21:44,17/08/2023 21:51,17-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fbbeed67-ea53-478d-af22-baf0e359aec2,Inbound,Returns,Reverse Pickup Enquiry,,ffb4f426-7d60-4cd7-a13e-92482e00cc41,,16/08/2023 13:23,17/08/2023 12:50,17-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
3d1a0870-4422-4341-8533-3c1cd033052b,Inbound,Feedback,UnProfessional Behaviour,Excellent ??,9fa9d4e9-c7fa-4c9b-8109-75a097322f1a,,17/08/2023 12:49,17/08/2023 12:50,17-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
d846ca5e-da3b-47bf-830d-ab856c8dc326,Inbound,Returns,Reverse Pickup Enquiry,,b208344b-7033-4a97-a51c-2fd41f446282,,17/08/2023 17:57,17/08/2023 17:58,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
6d207adf-a5be-45ba-8f2e-ded05b4bd1b0,Inbound,Returns,Reverse Pickup Enquiry,My order not pickup today Because when a callWhy my order refund canceled ,bc5f8e5a-3d07-468a-bf2e-0d2fff7bd8c6,,17/08/2023 21:52,17/08/2023 23:07,17-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,1
c8445636-7495-4658-9aac-e8af38d78e8c,Email,Order Related,Delayed,,a64609dc-d987-4a4e-8e9f-ab61309075c6,04/08/2023 20:41,17/08/2023 17:03,17/08/2023 17:04,17-Aug-23,HYDERABAD,Books & General merchandise,484,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
37ce783a-33ca-40ac-9e47-186639594dc2,Inbound,Returns,Reverse Pickup Enquiry,,96adbba6-1cb8-4af1-9d7d-cda57275af00,07/08/2023 03:35,17/08/2023 00:23,17/08/2023 00:28,17-Aug-23,KOLKATTA,Mobile,9039,,Colleen Morton,Zoe Yamamoto,John Smith,>90,Afternoon,5
b2a6322e-82c8-49a1-a780-85e82ec930f9,Inbound,Refund Related,Refund Enquiry,Thank you   bless you,c846f1c8-a765-4b10-abdd-366eb00a312f,15/07/2023 14:17,18/08/2023 01:36,18/08/2023 01:51,18-Aug-23,CHAMPAWAT,Electronics,2499,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
a7a98689-696f-4960-bad0-aeead831c1c5,Inbound,Order Related,Installation/demo,,e8a47e26-728d-4d44-9239-a693059c28fb,,17/08/2023 11:37,17/08/2023 11:44,17-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
437dbb7f-8c3d-4c04-84cc-a914b874ca96,Inbound,Order Related,Customer Requested Modifications,,989effa9-c354-4fcd-849a-cef252b3018d,,17/08/2023 09:45,17/08/2023 09:46,17-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
0d72515b-5001-4528-9da3-9a30d9b8774e,Inbound,Returns,Reverse Pickup Enquiry,thanxx,90b7c3d5-48f5-4a3c-a575-e81f7b9884cd,,17/08/2023 11:51,17/08/2023 11:53,17-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
31b19a0d-3e8d-44f7-833e-789ab938ffdd,Inbound,Refund Related,Refund Enquiry,,977bc18f-39d3-4214-9b5c-06c0366e7ee8,,17/08/2023 16:02,17/08/2023 16:06,17-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
917c420c-a64e-4065-b551-ffd1a4a10b34,Outcall,Order Related,Customer Requested Modifications,,0fd6aa1e-8bb1-40bc-ad27-60ccbd2e3e57,,16/08/2023 18:52,17/08/2023 11:51,17-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
0143291c-ceb9-406b-8084-8b1e4a5cff5f,Inbound,Returns,Service Centres Related,Good ??,4c2d084f-8a52-4bb7-8d89-ae059f95cbbd,,17/08/2023 14:31,17/08/2023 14:34,17-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
aa29c69c-7bde-43d8-a2fb-1a5f365ae30e,Inbound,Order Related,Delayed,"Amazing executive, her voice was so preety and good. I was in anger about the product that was not delivered but her way of talking was so good and polite that she could convince me easily. Thank you ",ed1007e7-2c2e-4f22-96e1-f3f110d0ddaf,,17/08/2023 17:40,17/08/2023 17:42,17-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c37dbda0-9c35-4400-a8e3-c0d2eb964e29,Inbound,Returns,Fraudulent User,,9cfc6760-3316-4957-8087-458f4d72411d,,17/08/2023 11:43,17/08/2023 12:03,17-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,4
7b536513-b500-4bda-aed4-a669af349fd1,Inbound,Returns,Missing,,3aa47c5d-71b4-4514-8265-fb00d6170a50,,17/08/2023 14:40,17/08/2023 14:43,17-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1378abf3-31b4-4ed6-bea7-fd638d49ab0d,Inbound,Returns,Return request,??,6ba5c9f1-7c25-413a-b6c4-33c1cdf77862,,17/08/2023 14:58,17/08/2023 15:03,17-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
4df88b75-790f-4db9-bcea-6941cec68b8e,Inbound,Order Related,Delayed,,a1ed1657-316c-4a39-b5da-3ddc7c20057d,09/08/2023 16:23,17/08/2023 19:13,17/08/2023 19:54,17-Aug-23,BADLAPUR,Electronics,899,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
54599423-c18e-405f-b1b9-8031ff2e1631,Outcall,Order Related,Priority delivery,Thank you customer educative se baat karke bahut   unhone   problem solve karne ki puri   thank u,d53ea012-5646-44ba-b59e-0dccc9602676,,17/08/2023 08:51,17/08/2023 08:57,17-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0351c3a4-09e6-4642-8f4b-33cbb6c38f92,Inbound,Returns,Fraudulent User,Gud nature,58878ee6-5eb6-4b92-a905-5fe45212dbfe,,17/08/2023 11:45,17/08/2023 11:59,17-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
8aebf950-eea9-4686-95b5-91f68881f36f,Inbound,Order Related,Delayed,,5c061756-b32a-405c-95a1-aafeacf1a257,05/08/2023 23:52,17/08/2023 11:57,17/08/2023 12:09,17-Aug-23,AURANGABAD,Home Appliences,22990,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cf9ea401-a128-4a15-ba80-076ac8b91b42,Outcall,Order Related,Delayed,,a7a6695f-1ec4-4cef-b027-31cd6615ba15,,17/08/2023 13:32,17/08/2023 14:34,17-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
a9844a6d-3d76-46a4-8ec8-6fae05739b87,Inbound,Returns,Reverse Pickup Enquiry,,8bd49935-310a-4147-a6d6-db66839cdac0,,17/08/2023 07:46,17/08/2023 07:51,17-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
365431c6-b81d-4f38-a561-acd9cff94ba2,Inbound,Returns,Reverse Pickup Enquiry,Problem solb,70ffef74-a767-49ec-9182-3c3b2a8dc0e1,,17/08/2023 12:29,17/08/2023 12:34,17-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
cd23abc7-c433-4d14-8d1e-7d21ff60f69d,Inbound,Refund Related,Refund Enquiry,,8ce407e5-6db4-4bf7-9d2e-026a20ad2ea2,16/07/2023 08:20,17/08/2023 14:41,17/08/2023 19:10,17-Aug-23,SRINAGAR,Home,1399,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ce7ab939-3e35-41fc-aed4-c94e44412c90,Inbound,Returns,Exchange / Replacement,,1b29bfcc-8341-46eb-bb62-3be22623b95e,25/07/2023 21:30,17/08/2023 15:57,17/08/2023 15:58,17-Aug-23,VADODARA,Mobile,32999,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,3
27bf5046-70d4-4ee5-ba38-17a2e01231dd,Inbound,Order Related,Order status enquiry,,8c814d97-15f6-4d80-9708-f0363526595a,,17/08/2023 12:11,17/08/2023 12:12,17-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
df07ebf1-33ec-453e-9a18-f60ac0bacef4,Inbound,Cancellation,Not Needed,Your customer service and support very bad for one item delivered u waited me 10 days above but not resolve.so please improve your quality to resolve issues.and immediate take action against logistics team.who delay my two orders.,ce43c3ad-ba24-4626-b500-f3f86a2eef86,05/08/2023 13:25,17/08/2023 08:22,17/08/2023 08:30,17-Aug-23,HYDERABAD,Home Appliences,1599,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
c90f8d3c-f003-4c18-8a4f-26e2da7e7a2f,Outcall,Returns,Return request,"Well behaved.. Finally, they understood everything I was saying and tried very hard to help with that matter, but due to other issues, it couldn't be resolved. I will be always be grateful to Shopzilla ",111c5fcf-8eca-4e35-8b28-32acb7748b6a,,17/08/2023 14:53,17/08/2023 14:54,17-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
89a8d629-3bd2-4a97-9ab8-0eb46c76a40d,Inbound,Order Related,Invoice request,Hppy with the Shopzilla and its availability of peoducts,1a6dae3b-01b8-4555-a9b2-80a32dab04d2,,17/08/2023 09:22,17/08/2023 11:46,17-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
4526cf3d-18c7-444c-8ac1-b9d93897034a,Inbound,Returns,Wrong,,b76a6ac6-a92f-47e9-8f88-c8af4fb1d33a,,17/08/2023 17:57,17/08/2023 17:58,17-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
9f646ff9-3eea-4861-a329-87e6d7409f8f,Inbound,Refund Related,Refund Enquiry,,f00040ec-f55e-4717-b1f8-ba36f26f606d,,17/08/2023 18:27,17/08/2023 18:29,17-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
689d1c39-dc70-4672-b7a8-200355e4af22,Inbound,Returns,Missing,,58c10c28-1b33-48a8-b3de-1578865c367d,05/08/2023 20:50,17/08/2023 17:36,17/08/2023 17:46,17-Aug-23,AGARTALA,Books & General merchandise,349,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
2e3b2500-c51f-4d3b-89a1-73a027584f1f,Inbound,Returns,Missing,,1930803e-5f93-4d79-821f-1f72288f169b,,17/08/2023 13:58,17/08/2023 17:23,17-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
1c8ddaea-0447-42f5-a21b-b65abc68583f,Inbound,Payments related,Payment pending,Highly skilled staaf Great service ,df98b93a-e834-4841-830c-96439e946c56,,17/08/2023 15:48,17/08/2023 15:48,17-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
72f3365e-18dd-4dcd-b910-af0f96b96a82,Inbound,Returns,Reverse Pickup Enquiry,,9b68ada5-dfd2-4ea1-bd92-b41e408e3989,,17/08/2023 17:10,17/08/2023 17:14,17-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
69c5813f-1afd-42a8-9e7f-e015faf72bdb,Inbound,Returns,Service Centres Related,Supper mam,bb55e8dd-b1a8-4761-851c-bf657472e676,,17/08/2023 18:06,17/08/2023 18:07,17-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
47cd5011-3059-47a7-92d6-206400c16273,Inbound,Order Related,Delayed,,97dd58d8-727b-4ba5-924e-ad32dc30d066,,17/08/2023 00:18,17/08/2023 00:29,17-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
5735507c-6aec-4cab-b3aa-19a73b41de74,Inbound,Refund Related,Refund Enquiry,,182b31e3-717b-46f8-9468-d07bb59a146d,,17/08/2023 11:15,17/08/2023 11:24,17-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
2505d7fc-95ca-42e5-8467-cc208c23536d,Inbound,Returns,Return request,,0a2f5463-543a-4667-b201-63f6eaf8452e,,17/08/2023 15:33,17/08/2023 15:34,17-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
55f43163-719f-49de-9536-ebb186cd76c0,Inbound,Returns,Return request,Thnx ,1efd1ff6-b2f7-4e74-bf15-d675f90c7510,,17/08/2023 16:28,17/08/2023 16:34,17-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
eedfd2c9-1074-498f-8d79-f05549bfaaeb,Inbound,Order Related,Delayed,No,930ed175-90c2-4733-8dd7-ed49d0b8f0bc,,17/08/2023 12:38,17/08/2023 12:40,17-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
6a30bad1-4857-46e5-b2a9-b470fa1f19a0,Inbound,Shopzilla Related,Signup Issues,,2ea76365-d77a-4f2d-b998-1c9e3c7edf31,,17/08/2023 13:02,17/08/2023 13:21,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
2baa54e0-65e1-4007-a8d4-a21d8715d1bc,Inbound,Returns,Reverse Pickup Enquiry,Good executive,2b390565-8106-45bf-9ebb-df8c0e485185,,17/08/2023 14:17,17/08/2023 14:18,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
67170013-3f95-4d7c-adf0-1fe8dab76360,Inbound,Order Related,Installation/demo,,dda8e0be-eb35-4a36-9a05-aa17343889ae,,17/08/2023 23:42,17/08/2023 23:44,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
b5f78217-8726-4b80-aea1-8e8eea79a24b,Inbound,Returns,Fraudulent User,,0dd9aa2e-1929-4ae4-8ecc-8e3f46894661,,17/08/2023 23:49,18/08/2023 00:10,18-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
8645e0b9-626a-42f4-b757-68296caf789b,Inbound,Order Related,Delayed,,1bb3bd1a-d883-46cf-bacc-d43d6f87a04e,,17/08/2023 17:39,17/08/2023 17:41,17-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ec942e03-a4e9-4630-a4ff-fd7c06bc25bc,Inbound,Product Queries,Product Specific Information,,2d579719-eeea-4af4-908b-05724ecf5449,,16/08/2023 21:33,17/08/2023 06:54,17-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
1f99cf89-f140-46a3-ad18-c027e0e7ba42,Inbound,Returns,Wrong,Thanks for helping ,51c89081-36ac-4cac-84cd-fca05c8aa39e,,17/08/2023 10:02,17/08/2023 10:03,17-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
2cc123d5-78f2-4d65-841d-a72570768f65,Inbound,Shopzilla Related,Signup Issues,,14963ce2-ad7f-452e-b21b-b5e29c087f7c,,17/08/2023 21:18,17/08/2023 21:19,17-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c4f5137c-b8ed-4f11-8aa3-fad3e7248912,Inbound,Returns,Return request,,ca0b9b93-37e2-4a08-be26-9ec5a6b68a43,26/07/2023 22:12,17/08/2023 19:37,17/08/2023 19:41,17-Aug-23,MATHURA,Home Appliences,9990,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,2
4f31cdbd-2749-4c9e-8e15-48c74001bef4,Inbound,Order Related,Delayed,,f464d575-1079-465c-81c2-cce4a659a7a9,13/08/2023 12:00,17/08/2023 09:56,17/08/2023 09:59,17-Aug-23,BATHINDA,Mobile,9999,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
72dc0cd2-d485-4280-9dbb-64e7649d5f46,Inbound,Returns,Wrong,I am satisfied with your costumer agent.,df32bcc5-e89f-4349-b133-44055a08cb0d,,17/08/2023 22:11,17/08/2023 22:15,17-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
0c721e74-3b31-4a9b-b2a4-7abc2f67da33,Inbound,Feedback,UnProfessional Behaviour,,dd0c6a05-84c8-435f-959d-9bb42a15786c,,17/08/2023 18:05,17/08/2023 18:05,17-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
27c144a6-c5bc-409f-8a73-9b789d251053,Inbound,Payments related,Online Payment Issues,,428b91e8-fce4-4638-b03e-eaafb8eb9013,,17/08/2023 15:17,17/08/2023 15:18,17-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c5debb13-6083-41c0-afd8-04e093739185,Inbound,Returns,Reverse Pickup Enquiry,,2ab9dc32-c341-4d48-bdbe-9d3ae91079a0,,17/08/2023 16:54,17/08/2023 16:57,17-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,1
0fdfb01b-44e9-4a42-82ad-aeaffdbb1817,Inbound,Order Related,Installation/demo,,27655b29-4e7e-4d0a-b48d-d75b129723c7,,17/08/2023 23:53,18/08/2023 00:02,18-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,1
2452e0e1-8c59-47b0-9d67-2240f6c58134,Inbound,Product Queries,Product Specific Information,,0b36a774-188f-414b-9892-efa090278107,,17/08/2023 14:59,17/08/2023 15:03,17-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
14ad802b-3c6f-4ef2-bbf8-7a53621fc81f,Inbound,Returns,Reverse Pickup Enquiry,He solve any problem related Shopzilla ,27856b8e-5a3c-4463-817f-bcee03cb4f2f,,17/08/2023 17:46,17/08/2023 17:47,17-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,3
ca34d5c1-642a-4e75-bd42-88c841ec468d,Inbound,Returns,Return request,,b44c3713-f70b-4004-be02-a2cf6715dd73,,17/08/2023 15:22,17/08/2023 15:38,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
aeafd424-ab83-4ab9-9aa2-57a7d031bcc6,Inbound,Order Related,Invoice request,Improve the order tracking system,3f348f66-5c7b-48fe-b549-41863328729a,,17/08/2023 08:31,17/08/2023 08:34,17-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
b5fe346c-639e-488c-b4e6-d9c3968b889f,Inbound,Refund Related,Refund Enquiry,,aeb84ccb-2016-486e-889f-19c7656593b3,,17/08/2023 17:18,17/08/2023 17:31,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
075ca635-d1c3-414e-b8da-f3105cabd786,Inbound,Returns,Reverse Pickup Enquiry,,e06164e3-c87d-4e9a-b2d0-fa255cdaff0d,,17/08/2023 09:12,17/08/2023 16:13,17-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
27c6a900-9272-4cb9-8767-28d1559947b9,Inbound,Returns,Reverse Pickup Enquiry,My issue not solved since one month.,adb05489-5a6e-4abe-9912-6ecfecc69762,,17/08/2023 10:19,17/08/2023 10:48,17-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,1
4a99a378-47eb-4372-8a1d-267ea9e2e71c,Inbound,Order Related,Priority delivery,,8c6b4e12-09bb-4f0d-9a87-11578334e04d,,17/08/2023 19:44,17/08/2023 20:13,17-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
12cad7f1-44fb-463a-8d43-4c83ea02f05e,Inbound,Returns,Wrong,,ea29a0f4-b557-4338-b7ca-a422494d832b,,17/08/2023 08:13,17/08/2023 08:21,17-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
ab1fa4b6-a929-4d44-a01c-20cd8b86afec,Inbound,Returns,Reverse Pickup Enquiry,Sent used product,d67cac96-edbc-4cd4-bd6c-ad03a0e788f5,,17/08/2023 10:57,17/08/2023 11:03,17-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
69f5316a-5418-4a67-a21e-5c0ac4e3339a,Inbound,Returns,Reverse Pickup Enquiry,,a3b5ccd6-8479-4d45-9dd9-d3e509884c2b,,17/08/2023 15:02,17/08/2023 15:04,17-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
856866f0-0e6c-4e80-9f7b-ec4610518174,Inbound,Returns,Return request,,65585fe1-af25-49f0-a78a-fd829ffdf3e6,,17/08/2023 00:05,17/08/2023 00:07,17-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
e274810d-ad34-45a9-a3b6-03ae300b35e2,Inbound,Returns,Reverse Pickup Enquiry,,5d244c60-7a60-4403-a8ca-db9a77dc145f,,17/08/2023 16:00,17/08/2023 16:08,17-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
0220abec-b812-422e-9290-b702fb27f250,Inbound,Order Related,Order status enquiry,,62191b4e-735c-4db7-9dfd-c8ace2e19c46,,17/08/2023 20:27,17/08/2023 20:28,17-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
6a4bd31e-1963-4866-9fda-9396da2327ab,Inbound,Returns,Reverse Pickup Enquiry,Good,6fafce67-1d32-454e-9bc0-ac9d70696b39,,17/08/2023 12:55,17/08/2023 12:57,17-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
793e8a4a-9b56-48dc-845a-46cc0ed4c426,Inbound,Order Related,Delayed,Very good ??,a4e868e6-746f-47fe-9141-1ce232402be3,,17/08/2023 14:45,17/08/2023 14:49,17-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
3b5c838f-732b-4dd7-9f62-c7f6a4065f93,Inbound,Returns,Fraudulent User,Very good conversation,3b6d5f49-5f97-4866-8780-787f95b958e2,,17/08/2023 20:46,17/08/2023 20:51,17-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
9c67839e-62d4-4bf0-b1f7-d96819562308,Inbound,Returns,Return request,,a4e220f8-d0ab-47c1-89b4-25010fe76630,,17/08/2023 19:32,17/08/2023 19:36,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
eccfcf81-d54a-44c7-88b9-9b45d7016a8a,Inbound,Order Related,General Enquiry,Any policy or subscription before ask.,265610b3-440b-46ad-9ab2-a117867dbf41,,17/08/2023 10:33,17/08/2023 10:54,17-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
5abd8dbf-683b-42e1-b41b-cb18699be29f,Inbound,Returns,Reverse Pickup Enquiry,,1b42e5f8-c33f-4e28-85c0-4ac41ef24252,,17/08/2023 11:03,17/08/2023 11:11,17-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
7263914c-dde2-401b-b979-26205f5d1c80,Inbound,Order Related,Delayed,,f965291c-56f8-42b7-acb9-7182a32157e6,04/08/2023 12:48,17/08/2023 07:51,17/08/2023 08:51,17-Aug-23,JAIPUR,Furniture,11390,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
b9395a4d-a0d8-48d9-813e-df0eae10ddaa,Inbound,Order Related,Delayed,,76895c5d-37eb-4f92-aae3-71b0a48b9545,11/08/2023 20:43,17/08/2023 13:03,17/08/2023 13:04,17-Aug-23,NAGARKURNOOL,LifeStyle,349,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0a89249c-48b2-4086-8378-63cf03f33a5f,Inbound,Returns,Wrong,,02347d89-621c-48a7-a35a-a73c4adc7c16,,17/08/2023 08:37,17/08/2023 08:39,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
04aee3b8-8205-4b13-a886-f54ca60bdf74,Inbound,Returns,Return request,,22424e2f-d109-45d8-9f72-a6ac4f6beb56,09/08/2023 06:07,17/08/2023 18:11,17/08/2023 19:21,17-Aug-23,GOPALGANJ,Electronics,2499,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,2
8eea32c1-80f2-4b6a-84d3-be619ca413c2,Inbound,Returns,Wrong,,88a39f14-10b7-4395-92f4-04f022a17d00,,17/08/2023 10:18,17/08/2023 10:20,17-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
703e356a-60c9-430e-a571-89b4f9c4ea0c,Inbound,Returns,Return request,,149a943e-d976-46ac-93f9-d50df68d37b7,,17/08/2023 17:04,17/08/2023 17:06,17-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
a1771e0f-9ce1-4ca7-b72d-2ba4e812a901,Inbound,Returns,Return request,,55ddd823-2d08-4116-a863-1e6d77a27b23,,17/08/2023 20:15,17/08/2023 21:05,17-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
0254375e-1cb8-4b98-900a-1561e3584ffe,Outcall,Returns,Return request,"Mr.   is very nice executive I have ever seen in Shopzilla,He is so decent and polite, he is doing every possible effort to understand my query and adressd as well, rest I would give overall feedback once my query gets resolved.",3d45409c-8405-476a-a2ac-ed2298aec2f0,,17/08/2023 11:12,17/08/2023 11:14,17-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
ce516a22-e7b9-4cda-9afb-ab432fa13b5c,Inbound,Returns,Service Centres Related,Vary vary good,1c424ede-b499-447d-950b-107dd3700d31,20/07/2023 13:58,17/08/2023 17:34,18/08/2023 01:32,18-Aug-23,BHARUCH,Mobile,32999,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b367ed04-edd7-45ce-affc-06c7d921cf2d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,e198078b-382f-4ca8-991a-93182c2a313c,,17/08/2023 10:36,17/08/2023 10:41,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7e5e03a9-f3d1-42b1-b83e-43c76e416323,Outcall,Returns,Reverse Pickup Enquiry,Customer care is best ,c54ad1d3-bc16-43c7-8fe5-b6a6289e84cb,,17/08/2023 12:01,17/08/2023 12:02,17-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
4d1b107a-16b8-4c1b-8f0c-6a8842013297,Inbound,Order Related,Delayed,,d97a748c-a9f4-4e17-92f5-ef30d21c2b59,,18/08/2023 00:08,18/08/2023 00:08,18-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
06231973-a373-49de-ba71-fe9756e17243,Inbound,Returns,Service Centres Related,Please resolve my problem as soon as possible....... thank you to Shopzilla customer service ,eca27c77-1295-444c-9cdd-b9404844faad,,17/08/2023 13:10,17/08/2023 13:12,17-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
ccbf1de0-c8a4-4025-a3d6-b965cb485931,Inbound,Returns,Fraudulent User,,d5cbf5f3-5b74-4c6b-a610-f52aa6e8aeff,,17/08/2023 08:39,17/08/2023 08:40,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
734e831a-d296-423a-b0cf-deece48590d8,Inbound,Returns,Reverse Pickup Enquiry,,0b4ab54e-bbf6-4dab-9653-6fa702880848,,17/08/2023 17:29,17/08/2023 17:32,17-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
3090ee3c-33a4-4a38-b943-b6f4941d4f39,Inbound,Returns,Wrong,,618d45ae-2693-4b26-a38e-19c1291e75c8,,17/08/2023 18:21,17/08/2023 18:22,17-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
1ef41318-00b6-473c-bec8-c0d2f1323c94,Inbound,Feedback,UnProfessional Behaviour,It's good ,f3d07b3d-994a-4ceb-a0fb-d02262807227,,17/08/2023 09:35,17/08/2023 09:36,17-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
dcf637c8-e771-40d1-9d2f-04cad7f57982,Inbound,Product Queries,Product Specific Information,,dab3c0af-bbdc-424b-90e4-02383c10fcc6,,16/08/2023 12:32,17/08/2023 16:03,17-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
30d38626-2cae-4ff5-8ae2-7e6f7b5c77ba,Inbound,Product Queries,Product Specific Information,Customor care baat karneme I am happy ,74ef042f-b1ae-4e7b-8847-092077c80347,,16/08/2023 22:25,17/08/2023 07:25,17-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
961a60c9-fa06-4a33-b0c6-aeb711a147b2,Inbound,Returns,Reverse Pickup Enquiry,,04d46041-98a0-4aac-bdc4-4ea456052072,,17/08/2023 11:20,17/08/2023 11:28,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
4bab96e4-be23-42ad-a7fb-489601667903,Inbound,Returns,Reverse Pickup Enquiry,,90e8a5e3-7167-4849-bce7-0d9d576c5423,,17/08/2023 10:48,17/08/2023 10:55,17-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
c7243e63-8c12-4481-950b-d9a20b42ed90,Inbound,Returns,Reverse Pickup Enquiry,,68be29cf-cb56-42d0-9bc0-4db08ebe5c37,,17/08/2023 14:20,17/08/2023 15:02,17-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,3
b070d627-b9a5-4627-9831-90f59aa4bb3a,Inbound,Returns,Reverse Pickup Enquiry,"The customer support person was very polite and professional, he explained me everything perfect and helped me a lot to solve my issue",2b685bd6-4c3b-4bf9-b388-d2a36e46312f,,17/08/2023 14:37,17/08/2023 14:40,17-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
5be0b87d-7603-41b4-bd7a-f7ae671b0b98,Inbound,Returns,Reverse Pickup Enquiry,,f18b0cfb-6bc5-49c9-be27-f509282a5056,,17/08/2023 16:20,17/08/2023 16:24,17-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
a8d584f4-d97d-41c8-b607-4d6c28d96f26,Inbound,Order Related,Delayed,,27d1edea-612a-40c3-97a7-fc8c34171b25,24/07/2023 13:37,17/08/2023 06:18,17/08/2023 06:20,17-Aug-23,CHITTOOR,LifeStyle,474,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
08b3f21a-f9e6-4367-8757-395848d26e69,Inbound,Returns,Missing,,ba6299c3-386c-4cd7-bf91-143f0048f9fa,,16/08/2023 09:19,17/08/2023 07:50,17-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
ab8522f9-64b3-4876-90e7-0d2e77948e40,Inbound,Order Related,Installation/demo,,9ab982d4-509d-4784-bb6b-b337a7249043,,17/08/2023 11:29,17/08/2023 12:33,17-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
2ccb6d99-0892-4bfd-9b80-4df5e9efe1f7,Email,Returns,Wrong,,34602cb6-aa2b-4a67-a793-e1a4eb310734,,17/08/2023 14:08,17/08/2023 14:13,17-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
609adc81-ad37-4d63-b77d-691307d0dcbe,Email,Order Related,Installation/demo,I ,d1cfb59b-3256-4942-a5a7-4334e2a68274,,17/08/2023 15:35,17/08/2023 15:36,17-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
31dbc448-4044-45aa-a3e6-3e78025c95dc,Inbound,Returns,Wrong,,14470f62-27da-45eb-932b-c879ea6ca0a2,,17/08/2023 09:47,17/08/2023 23:08,17-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
965b4972-e298-46ac-a515-8ac06348279a,Inbound,Order Related,Customer Requested Modifications,,1b243809-5db7-4b6f-aded-a709cbf46496,,17/08/2023 14:31,17/08/2023 15:02,17-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,3
616b26a3-dddb-4a59-99ab-e30f798844e7,Inbound,Order Related,Delayed,,4c754bef-45f0-4608-be54-4515a30b0cb7,,17/08/2023 07:50,17/08/2023 10:33,17-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
86958723-e8a9-4fa1-9fc8-05c0acfc081c,Outcall,Returns,Damaged,,39a7d9ff-aead-4515-9838-ecd428438b7f,,17/08/2023 11:11,17/08/2023 11:13,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
ec1ad7fb-8a76-4a55-982d-5bf114f8b0a2,Inbound,Order Related,Order status enquiry,,f4568fa6-4d31-4c0d-936f-047796c40b61,,17/08/2023 16:25,17/08/2023 16:27,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3384798d-a93d-4dc3-9417-0129844791d6,Inbound,Order Related,Order status enquiry,,a84a4e0b-2ad7-4820-88a8-1ba29a613fce,,17/08/2023 22:18,17/08/2023 22:20,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ffdc6da6-7492-471e-9f55-3262a1767a9f,Inbound,Order Related,Delayed,,b078073c-a52b-4555-8bea-a5d9257baa67,31/07/2023 13:09,17/08/2023 13:24,17/08/2023 13:28,17-Aug-23,CHENNAI,LifeStyle,769,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
f4035ef7-7166-47a0-b449-3277d62219a2,Inbound,Returns,Technician Visit,,42b121e2-8801-4794-8f4f-d26edfebc34e,,17/08/2023 22:51,17/08/2023 22:52,17-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,4
2e6c3e32-d2a6-4083-b95c-849340a36e8f,Inbound,Returns,Missing,,4b7079f2-bb43-4948-8596-8c1c30b179e1,,17/08/2023 18:48,17/08/2023 19:35,17-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9039f9f0-7d86-4f8c-99d2-ea396a2eab91,Inbound,Order Related,Delayed,,d790ff9a-575e-4cf2-bb19-8c14b4f28414,,17/08/2023 15:04,17/08/2023 15:07,17-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
5303586c-a1ac-46dc-8d84-db2cb292dc2d,Inbound,Order Related,Order status enquiry,But I have not got status of my order.,fa235d47-4328-4bec-b52c-8363f259c49a,,17/08/2023 08:46,17/08/2023 09:13,17-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
74ba19eb-157f-4cfe-ae2a-e917a80607a2,Inbound,Returns,Missing,Nothing,e105338c-72f8-4b3c-921e-5343cc9d5f77,,17/08/2023 03:20,17/08/2023 03:47,17-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
01000085-4288-4a00-b2c0-723843cf132d,Inbound,Returns,Reverse Pickup Enquiry,,62aeaf72-8283-470c-8f49-0c02389f54ac,,17/08/2023 12:00,17/08/2023 12:05,17-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
df38d61f-5dbf-44d8-8c70-8af35c1145fc,Outcall,Order Related,Invoice request,,43cef9c9-d822-41a5-be90-b19a03a78de9,,17/08/2023 12:29,17/08/2023 12:31,17-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
34c4c7eb-42ec-4186-93c3-cc2f5fb10cfb,Inbound,Shopzilla Related,General Enquiry,I hav got damaged product,fa234004-eab1-4f40-904a-462ae2301687,,17/08/2023 13:34,17/08/2023 13:46,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
a5b5dea8-d16b-42a8-9032-fcdba1b3b9bf,Inbound,Order Related,Delayed,,8b87edb1-fe0f-4bb7-b8e7-f14de9a8ebc7,13/08/2023 09:32,17/08/2023 09:19,17/08/2023 18:39,17-Aug-23,AHMEDGARH,Electronics,1399,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
2fbb4d6b-6853-47d5-a3a6-1a1fa3ffb8b3,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer service. Truly amazing ,f1632d0c-86fd-4008-9f37-f18641750353,,17/08/2023 10:05,17/08/2023 10:08,17-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
4bc577fd-cea1-4177-af68-479875198de2,Inbound,Returns,Product related Issues,,eb11ac55-e02e-4b7b-b362-a511de9a23e4,,17/08/2023 17:34,17/08/2023 17:46,17-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
3f4c4b4b-9ae4-4996-ae30-7439a272be02,Inbound,Returns,Reverse Pickup Enquiry,Write communications and maintain more effective communication,feba7d24-b417-41d2-aafb-6fa9f048b794,,17/08/2023 16:23,17/08/2023 16:25,17-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
383d5cd8-d5e4-405a-8ecc-b0b02458b2ea,Inbound,Feedback,UnProfessional Behaviour,,ea14a726-1df4-4850-bab9-02a076f0cdd3,,16/08/2023 08:20,17/08/2023 14:11,17-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b79e360a-a450-4a6a-8038-508537acdee7,Inbound,Returns,Reverse Pickup Enquiry,,dbc74373-7f4e-4016-9b66-ebe3953ceb92,,17/08/2023 18:09,17/08/2023 18:10,17-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
009f13c7-91e9-4712-ab40-0bb48cb225a3,Inbound,Returns,Fraudulent User,My problem is addressed nicely ,b82ba13d-078c-4575-9e6c-d5ed978ce47a,,17/08/2023 15:15,17/08/2023 15:19,17-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
a5c978fa-4cf7-4e1f-b35c-fb3db8c5a395,Inbound,Returns,Reverse Pickup Enquiry,,d9c01146-723c-47da-9d66-3ad78297eb44,,17/08/2023 17:01,17/08/2023 17:51,17-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
e2be8324-8015-4bd0-a1b8-04ade28fae10,Inbound,Returns,Missing,,661cb550-945f-4399-a0c5-3f0187ecb36b,,17/08/2023 19:35,17/08/2023 19:36,17-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0410a4ab-9955-4e57-8938-e1d3a2d1ac29,Inbound,Order Related,Delayed,Very good ??,697afce8-c0bc-4f0e-a0a7-2df6a7f0f111,05/08/2023 17:40,17/08/2023 12:00,17/08/2023 12:02,17-Aug-23,PASCHIMI SINGHBHUM,Books & General merchandise,166,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
c7be6ba7-15fb-4536-bc72-9ed5ac3301d3,Inbound,Returns,Missing,,072bcff2-6996-4566-9df2-353e2acd2a3a,,17/08/2023 09:17,17/08/2023 09:32,17-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
590f5ba1-9da3-4788-b424-cdc7efbfc1dc,Inbound,Refund Related,Refund Related Issues,,2f52bc52-9215-4b1e-a73f-e60273b6a4c5,,17/08/2023 17:56,17/08/2023 17:59,17-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
ba0fe8d6-07d8-4202-9aab-1f4f77d28556,Inbound,Order Related,Delayed,,1aa37265-f064-473a-9031-a67456144953,06/08/2023 19:28,17/08/2023 15:34,17/08/2023 20:45,17-Aug-23,DHENKANAL,LifeStyle,629,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
565b0b49-c084-4a96-a47e-2fe39bab80a2,Inbound,Returns,Reverse Pickup Enquiry,,f38dc8fb-33a3-4a82-8b2e-04f0d1d36296,,17/08/2023 13:08,17/08/2023 14:03,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,3
6fb60e7f-7094-404e-8084-10a2c2ffc75a,Inbound,Order Related,Delayed,,5c84a238-f9a9-4591-acca-eb6208487b40,,17/08/2023 19:11,17/08/2023 19:12,17-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
7f1ce064-a682-492e-ae5b-4e8d027d4b12,Inbound,Returns,Reverse Pickup Enquiry,,a438d945-06ea-4929-8f84-ce509e495164,,17/08/2023 09:25,17/08/2023 09:46,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ed73365d-eff7-4f7d-84eb-1ff353a55621,Inbound,Returns,Reverse Pickup Enquiry,,dcaf6e47-8c0e-49e1-ad9a-32b54b64dd70,,17/08/2023 12:35,17/08/2023 14:30,17-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
381a1934-3f56-464e-aa50-43f8b6bb36bf,Outcall,Returns,Return request,,3315980f-f339-4c21-aa2b-50fcfb31aac6,07/08/2023 10:21,17/08/2023 12:13,17/08/2023 14:25,17-Aug-23,Kalyan,Electronics,999,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
3b45eebc-4ed1-4a42-8305-2f81bec9c700,Inbound,Returns,Service Centres Related,,94486042-430f-4b2d-85b2-c8cc6fd9e38c,,17/08/2023 07:07,17/08/2023 07:09,17-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
f920ef14-be08-4c76-b446-7acacf6321d7,Outcall,Returns,Return request,,591ca014-2903-4ac2-a075-8992ecc2abb8,,17/08/2023 14:39,17/08/2023 15:46,17-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
a77f5d6d-9f57-4b6e-854f-f816ef676ca7,Inbound,Returns,Reverse Pickup Enquiry,Customer care is very good and very polite.,8e3e6f3e-dde3-4148-a39a-fb1f7c92d1e4,,17/08/2023 16:39,17/08/2023 16:40,17-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6e65848e-fa32-43bc-9531-e350f1ea4d4e,Inbound,Returns,Reverse Pickup Enquiry,Nice ,c2a65272-3129-43b2-a06f-f9d163ecb3c9,05/08/2023 15:27,17/08/2023 14:06,17/08/2023 14:32,17-Aug-23,PUSAD,LifeStyle,1224,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
d3000144-7761-4234-ad32-f3f5b1871aea,Inbound,Product Queries,Product Specific Information,,f11d13a8-8456-4423-90b9-e97310013e19,,17/08/2023 12:13,17/08/2023 12:39,17-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
998e8e4a-d94b-4ced-986a-1e26034d31f6,Inbound,Returns,Reverse Pickup Enquiry,,4b562d25-2627-49d9-841f-c021e7d4176d,,17/08/2023 14:40,17/08/2023 15:03,17-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,3
15e73469-a622-4d63-b782-3c67576ce89a,Inbound,Returns,Reverse Pickup Enquiry,,1e63fce8-caa7-428b-83be-d9d906977dd5,,17/08/2023 16:05,17/08/2023 16:12,17-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
79d574f0-edb6-4c9f-b52e-13f4e8baa535,Inbound,Returns,Reverse Pickup Enquiry,,385b884e-1805-43fe-8020-0d7393e2105a,30/07/2023 12:05,17/08/2023 13:01,17/08/2023 15:49,17-Aug-23,KHARAGPUR,Home,128,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,4
cd2b40a5-b518-440a-88f4-6f2bdbeead92,Inbound,Returns,Return request,,04278d30-ffaf-417d-a9de-07fb93df34a2,07/08/2023 14:47,17/08/2023 11:51,17/08/2023 11:57,17-Aug-23,KHAGARIA,Electronics,2499,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
b265c27f-bfd8-4029-b9a4-1ef4d03f7267,Inbound,Returns,Return request,Excellent Quality of communication of the customer support Executive,cf25352a-9710-4771-92c5-534342c3d720,,17/08/2023 10:46,17/08/2023 10:48,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
27adfeb5-5135-4b1f-b66e-7cc927f19f47,Inbound,Feedback,UnProfessional Behaviour,,d395987e-4b46-4d3d-81de-0cfffb6e84f5,,17/08/2023 14:22,17/08/2023 14:25,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
0d527ec3-7ceb-4642-a7a9-ef66ae3deabd,Outcall,Returns,Reverse Pickup Enquiry,,3aafe311-8f83-493f-8df3-b13855dd111b,,17/08/2023 17:41,17/08/2023 17:43,17-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
bdb29c25-68c1-45fe-abe5-5932aac5112a,Inbound,Order Related,Delayed,,861042dd-a504-4312-9252-9fa0b971661f,,17/08/2023 20:33,17/08/2023 20:38,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
4ed37d90-e317-497e-a4bb-141dcf611b72,Inbound,Returns,Reverse Pickup Enquiry,,0ab1fc37-0770-4873-bfc1-cd357d80dbaf,,16/08/2023 20:15,17/08/2023 00:23,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
16a56ece-69e9-4d42-99f3-40a5432bff4e,Inbound,Order Related,Order status enquiry,Very bad service,c4a71554-7397-402a-95ab-817b3b56e5ab,,17/08/2023 08:22,17/08/2023 08:35,17-Aug-23,,,,,Janice Cole,Zoe Yamamoto,William Kim,On Job Training,Morning,1
24c392a0-2007-4767-a69b-d4cb8fcde4ef,Inbound,Returns,Reverse Pickup Enquiry,,8f033821-6d6b-4f0a-bfce-6f1bc618dffd,,17/08/2023 16:47,17/08/2023 16:49,17-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
c7bab73e-efd5-4012-a474-a572c7199f26,Outcall,Shopzilla Related,Shopzila Premium Related,Too much time taken every advisor giving same answer again and again issue is unresolved since long.,555e0c49-7451-4876-8cdb-f1ffed0b93c5,,17/08/2023 19:47,17/08/2023 22:18,17-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,2
dd4c0117-17b0-435a-808d-0fe8ca0488e4,Inbound,Returns,Product related Issues,Amrit stay safe and happy ?? ,f84454a6-0377-41bd-b14d-a1ea67ecab79,,17/08/2023 20:24,17/08/2023 20:26,17-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
cebc9bfd-e3a8-4874-a335-e0d40af2ddad,Inbound,Returns,Fraudulent User,,1cf15775-f8a0-42b9-9b0c-af408054f5ad,20/07/2023 19:37,17/08/2023 21:00,17/08/2023 21:00,17-Aug-23,SIDHI,Electronics,1799,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
33181ee3-b98a-4a0d-bc53-c112057d28d8,Inbound,Order Related,Delayed,,68de811a-1860-4b6b-9ccf-2037d84dd8ff,,17/08/2023 09:02,17/08/2023 09:03,17-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
51ec9e8b-945e-402a-8501-7a3d51261e89,Inbound,Product Queries,Warranty related,,9a06db7a-92fc-4202-a792-0244a528f7aa,,17/08/2023 10:50,17/08/2023 11:38,17-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
05661e1f-c4e6-42f2-b9e6-bfddf51da71b,Inbound,Returns,Reverse Pickup Enquiry,,0491751b-5903-435c-bda5-eb1de6f771b3,,17/08/2023 12:18,17/08/2023 12:20,17-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1e79e2f8-3d0b-4604-9980-6c16b64494bf,Outcall,Returns,Reverse Pickup Enquiry,,5838cb05-ba0d-416b-a68f-3f2804fcc5cb,,16/08/2023 20:21,17/08/2023 13:22,17-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
c9540cba-d1b5-4b00-ad92-604ab000d381,Inbound,Returns,Reverse Pickup Enquiry,,1595ee92-b5e7-4c74-8943-5bead16fcc0a,,17/08/2023 09:00,17/08/2023 18:03,17-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
1db59fe9-4775-4692-8227-b86ffd74913a,Inbound,Returns,Reverse Pickup Enquiry,,f8aa5fd8-cec3-4f4d-a9f5-b7538795d451,,17/08/2023 23:22,17/08/2023 23:23,17-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
254c3b46-e568-4d27-8bd4-ebbaab9f39f8,Inbound,Returns,Reverse Pickup Enquiry,Good,5cbd568f-76a8-4e2d-9f0b-c84c422f9e13,,17/08/2023 15:02,17/08/2023 15:14,17-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,4
92342ba7-211b-4e7c-9edb-720d094398d0,Inbound,Returns,Reverse Pickup Enquiry,,16b8c1b8-9a3d-44c8-9537-0b30dd0100a8,,17/08/2023 16:00,17/08/2023 16:08,17-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
89ad03f9-ecea-4b85-bb67-46b12ad029ec,Inbound,Returns,Fraudulent User,,aad649eb-b6be-4c51-a7ce-a17deac3dda1,,17/08/2023 11:26,17/08/2023 11:34,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
28fc6955-25e8-426e-9901-92ba080b6ab3,Inbound,Returns,Self-Help,,3c0a2131-d477-4b9b-88c5-60589bd81791,,17/08/2023 14:13,17/08/2023 14:15,17-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
dc42e3d7-43ae-4021-b068-4b345f2213bb,Inbound,Order Related,Order status enquiry,,594d9d67-9cc0-4ac2-a8bb-e9a3c917bcbe,03/08/2023 14:21,14/08/2023 20:19,17/08/2023 11:38,17-Aug-23,PATNA,LifeStyle,1699,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
5bdfe4f2-8d20-47db-9401-0d2494174ccb,Inbound,Order Related,Order status enquiry,,77daf022-a105-40bb-8d33-b04e43b27cab,,17/08/2023 21:04,17/08/2023 21:08,17-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
db1c176e-d45d-48d6-bdca-5104e6653640,Inbound,Cancellation,Not Needed,,918a4e4c-c48a-4583-8cd9-75a21b7ac97d,,17/08/2023 12:45,17/08/2023 12:47,17-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0e629624-a03e-4185-a5c5-bfdf73be708c,Inbound,Returns,Reverse Pickup Enquiry,,0f59bff8-eb90-40f9-a687-b6c557b20919,,17/08/2023 12:41,17/08/2023 12:41,17-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
b4997939-df21-41a9-b910-933432d6cc54,Inbound,Order Related,Customer Requested Modifications,,0756c9a3-167e-426d-a11a-0abab27d8d75,,17/08/2023 21:07,17/08/2023 21:08,17-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e06f7dc5-9f12-42e4-9540-e3d31035c3bd,Inbound,Order Related,Order status enquiry,Very good ,43fbaa70-b1d6-49ac-b849-4bcc203996f3,,17/08/2023 21:48,17/08/2023 21:49,17-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
f8d13132-a8a3-4337-ab25-4e7672810dd2,Inbound,Payments related,Payment related Queries,,53f7a002-dbb0-4786-a523-8e9fd4397a5f,,17/08/2023 09:00,17/08/2023 09:02,17-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1da719bf-1603-4db4-9a87-d2dea6f1cb78,Inbound,Order Related,Installation/demo,Damage Product Provide.. Not Solved Problem ,d132d070-eeb1-449f-ac07-77727af2f2fe,15/07/2023 13:07,17/08/2023 17:31,17/08/2023 20:30,17-Aug-23,MEERUT,Home Appliences,43490,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,1
65791ab6-1e10-4669-bc7f-a67792e663db,Inbound,Order Related,Delayed,Very bad delivery service and customer service ,d4b17ba6-988f-4fbb-9060-307eed1f1f32,01/08/2023 18:30,17/08/2023 08:31,17/08/2023 09:01,17-Aug-23,NARSINGHPUR,Books & General merchandise,188,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2fc4438f-d645-4871-bb8a-6679dcf99384,Inbound,Order Related,Delayed,Delivery service very poor ,f60db8fd-9282-42be-9eb4-f26eb2ea8160,,17/08/2023 11:39,17/08/2023 14:10,17-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
821419e7-2d66-4d9a-a67e-07d1b941ed89,Inbound,Order Related,Delayed,,34de3ed1-92e0-4341-9509-96b462cf7727,06/08/2023 11:31,17/08/2023 19:22,17/08/2023 19:30,17-Aug-23,AHMEDABAD,LifeStyle,289,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9915764a-9e50-4eb1-b4a7-78fe89894f5d,Inbound,Order Related,Delayed,God,50ec937d-69f4-424c-92eb-60579b28e86c,07/07/2023 16:47,17/08/2023 19:48,17/08/2023 19:58,17-Aug-23,DAMOH,Electronics,1699,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
d5ff8868-8100-4d82-86b1-dc3605a3bed0,Inbound,Returns,Reverse Pickup Enquiry,,c91b8162-ab56-4b2a-ae0f-497726f22fec,20/07/2023 21:10,17/08/2023 21:32,17/08/2023 21:34,17-Aug-23,NEW DELHI,Electronics,515,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
50602a01-9db2-4f67-9bd8-8aa19799c2a7,Inbound,Returns,Reverse Pickup Enquiry,,c7383a21-60da-42f6-bef3-44b61c19f945,,15/08/2023 12:44,17/08/2023 10:11,17-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
553f8dae-f2c7-4fbb-b0a2-f463c34c030f,Inbound,Returns,Reverse Pickup Enquiry,,661519d7-1bb4-449c-84b8-5f3daba7c454,,17/08/2023 15:54,17/08/2023 20:16,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c9bcebf1-b03c-40b3-8f9d-253b76aae12e,Outcall,Returns,Reverse Pickup Enquiry,Good,ffec75b0-334b-4c0e-9fb0-70f7a1e88e1c,,15/08/2023 10:48,17/08/2023 12:28,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b650bbb8-85ef-40e4-ac64-b47df9fb9162,Inbound,Order Related,Order status enquiry,Great to talking with me and understand my pov... And resolve my problem it's great ??,e2f41880-d58f-4790-b932-75d9d1b1c7a9,,17/08/2023 10:28,17/08/2023 10:28,17-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
151f6c83-cfe2-4dd8-97f6-822e00d1321a,Inbound,Payments related,Wallet related,Very good ,54e6870b-a67b-47b1-a923-e209e3eb949a,,17/08/2023 17:52,17/08/2023 17:56,17-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
6599285d-a00d-44fb-8cd3-349f667d75e1,Inbound,Returns,Service Centres Related,Good ,78bf8070-a6a3-46b8-a022-c0d77f22341e,,17/08/2023 06:35,17/08/2023 06:37,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
69288c31-8db0-4ad3-9d73-8d3a6c18ab44,Inbound,Returns,Missing,,07935218-5551-4494-b0a1-262975e4aecb,,17/08/2023 22:33,17/08/2023 22:42,17-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
5dbc0b31-b7bd-4128-a625-95bf29133070,Outcall,Product Queries,Product Specific Information,Not able to understand or provide the customer with proper resolution,324716e5-3f45-48e5-890b-c63a6df64438,,17/08/2023 11:28,17/08/2023 11:50,17-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
43e7da89-50e1-4f1d-922c-da1c6d4bf631,Inbound,Returns,Wrong,,0bbff249-eba6-42d6-81fc-eaa3ca00d2be,,17/08/2023 15:21,17/08/2023 15:28,17-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
de7baa09-a7c4-4449-be72-049ab331e747,Inbound,Order Related,Delayed,,486638ae-e970-4cff-827f-d39a1c30237d,03/08/2023 06:51,16/08/2023 23:08,17/08/2023 09:07,17-Aug-23,SASARA,Books & General merchandise,328,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
38daffa9-d247-42f6-9d2b-c1c9ef11f814,Inbound,Returns,Wrong,,968b79c5-3ed9-4698-9b4a-ac1b639ec2a8,,17/08/2023 07:03,17/08/2023 07:06,17-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
4255daf9-a037-41b8-a09f-8387717bbf98,Inbound,Returns,Product related Issues,,07295c09-bb81-4db4-9b37-787352b96626,,17/08/2023 12:58,17/08/2023 12:59,17-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
1e0c8419-a19a-4fb4-9988-cf74b003927a,Inbound,Refund Related,Refund Enquiry,Good ,fd7b8cb2-fa02-4cd5-822b-df448c21da29,,17/08/2023 16:54,17/08/2023 17:08,17-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
1ab44987-e7d5-4a6c-b31a-0207863881e8,Email,Order Related,Delayed,all subjective talk no concrete solution,4ffc0974-e712-431c-8bdf-818f8d861842,30/07/2023 13:25,17/08/2023 10:14,17/08/2023 10:27,17-Aug-23,BABRALA,Books & General merchandise,555,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
d4e30af3-d710-45a1-a3c9-922b7f52292d,Inbound,Returns,Exchange / Replacement,,2b19a3d5-023d-4278-9e1b-fbd41eeb6abe,01/08/2023 21:01,17/08/2023 13:06,17/08/2023 13:08,17-Aug-23,SURAT,Mobile,10999,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
b327c384-b16d-4ef0-928a-7bc844194438,Inbound,Order Related,Delayed,,fa4d3d9b-b8bb-4253-b273-cb1fb4367475,05/08/2023 19:34,17/08/2023 14:37,17/08/2023 15:39,17-Aug-23,HYDERABAD,LifeStyle,279,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
452e692f-29b0-420f-b2cb-2846319aeaf8,Inbound,Order Related,Invoice request,,9acb5cac-c7c9-45b3-858a-10a1052142d9,,17/08/2023 11:42,17/08/2023 19:27,17-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
9adb46b7-6bc5-4e64-aaf8-a87d2c4532b9,Inbound,Order Related,Delayed,,2285af58-5cce-4ee4-aba8-1d639cf524f1,,17/08/2023 09:36,17/08/2023 10:48,17-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
b265e1b4-55f5-40a6-9a32-378a9679bf96,Inbound,Returns,Reverse Pickup Enquiry,Very good customer care service,24928c24-59c7-4ef6-aff8-de30a857f207,,17/08/2023 10:54,17/08/2023 10:57,17-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
797ef650-5c74-4bf2-aa9f-2047d5ffca8c,Inbound,Returns,Reverse Pickup Enquiry,Good work ,ace0fe81-4f53-4798-b3b8-bd6507e42f6f,,17/08/2023 10:59,17/08/2023 11:02,17-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
3000f9d0-f097-4b39-837a-ef05cf53b8fb,Inbound,Returns,Reverse Pickup Enquiry,,360030ae-799c-413b-b8c8-29b574f53694,,17/08/2023 04:34,17/08/2023 09:39,17-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
1c2f7b90-4a6a-4e57-8bf4-eaa1d08cea5a,Inbound,Returns,Return request,,0a61e947-e06d-4310-b10f-f5d617046d79,,17/08/2023 10:00,17/08/2023 20:12,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,3
37696b4e-2ed6-4223-8588-c19548b9de70,Inbound,Returns,Reverse Pickup Enquiry,,de9085e6-b15b-4528-ac0e-b292a4e9f0e9,,17/08/2023 20:02,17/08/2023 20:40,17-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
ec3fbd92-de84-49b9-9eee-4f4e815a78b0,Inbound,Returns,Exchange / Replacement,,6a0f39e5-1c10-40cd-b71f-2f5b99ee91fe,,15/08/2023 12:36,17/08/2023 23:11,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
842ffb1d-632e-4b1f-b835-843e76c2f6bc,Inbound,Returns,Reverse Pickup Enquiry,good,a07b6f0e-4d1a-4dcf-a786-fd655afc11b6,,16/08/2023 13:20,17/08/2023 12:15,17-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
9b220d80-50c7-420f-9584-bf6fe5d1a8db,Inbound,Order Related,Order status enquiry,Thank you sir ??????,2a19317c-df2e-4b98-b80b-1e16966c38b5,,17/08/2023 14:23,17/08/2023 14:36,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
ff144a67-35ec-4394-a8d9-fda1ee6ecd7f,Inbound,Cancellation,Not Needed,No customer care system is very good ,ceb981a3-87a6-4165-b970-586bca0a2ec5,06/08/2023 00:02,17/08/2023 02:19,17/08/2023 02:33,17-Aug-23,RAMPUR,Furniture,3077,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,3
e41281db-dbcd-44c8-b583-093e2080826f,Inbound,Returns,Fraudulent User,The customer support executive was good,acb24ed7-893b-44d3-9a07-24ac5e4938c2,,17/08/2023 09:49,17/08/2023 09:53,17-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
e1fd08f6-3468-458a-864d-f28a1e7bd1ae,Inbound,Returns,Reverse Pickup Enquiry,,c306f9a2-a2f3-4c4d-9405-64d83bd6dad0,,17/08/2023 11:04,17/08/2023 11:08,17-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
33c06500-ea1a-42ca-8a94-3c2cc7c63793,Outcall,Order Related,Delayed,,a2264b49-ca0a-46da-9d70-d21adcab3522,,17/08/2023 20:17,17/08/2023 20:28,17-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
20cf9c66-1e87-4003-b5cc-c6e58838ad68,Inbound,Returns,Reverse Pickup Enquiry,Accha ,43887354-e7cd-4915-9a42-fd45ba33ef47,,15/08/2023 13:59,17/08/2023 14:31,17-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
7b6d7bbc-22c4-4e97-a79f-cbbcd19ebb43,Inbound,Order Related,Seller Cancelled Order,Overall happy with the customer executive ,c31e1142-d9c8-4a14-97c1-b298b134eaf1,,16/08/2023 10:12,17/08/2023 09:58,17-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
87eee7ef-bef2-4042-87dd-e492f4a2f42f,Inbound,Product Queries,Product Specific Information,,fd0e1855-055b-457d-bba8-543e3a8faed8,,17/08/2023 14:50,17/08/2023 15:08,17-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
78ee2147-23c2-4222-bfb8-f28d7d67191f,Inbound,Returns,Reverse Pickup Enquiry,,d41dc179-a7ed-440c-b918-97e8b53d7ed4,,17/08/2023 16:03,17/08/2023 16:03,17-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
6564e77c-e63b-490d-9ed5-a8ec4d66ea93,Inbound,Returns,Fraudulent User,,513534cc-26f2-4f91-9e3e-859f453d192c,,17/08/2023 16:39,17/08/2023 16:45,17-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
d4ef14b9-d5ff-44c1-a284-d4b9eb06e5b2,Inbound,Returns,Reverse Pickup Enquiry,,258069d2-53dc-4199-b7fc-11fb9e8e6a20,,17/08/2023 17:05,17/08/2023 22:19,17-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
6307bdf0-57d0-47b2-8166-e62edb59e98f,Inbound,App/website,Issues with Shopzilla App,,1ae84fda-1953-4dd0-b96f-36fb255830d2,,17/08/2023 09:22,17/08/2023 09:24,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
51b95740-7c87-4136-82a8-f3ba8c1e6662,Inbound,Returns,Exchange / Replacement,,0b654d28-f276-432b-9c30-2fe6d96cba91,,17/08/2023 11:19,17/08/2023 11:35,17-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
46368058-65a4-4ef7-b780-c2969fa3b842,Inbound,Returns,Reverse Pickup Enquiry,Useful,f9985edb-d8e1-4e34-badc-95a133a7a49f,,17/08/2023 11:19,17/08/2023 11:21,17-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
145946e6-b533-4dee-a530-c747d90d3099,Inbound,Shopzilla Related,General Enquiry,,a032e761-d405-4277-a5cc-13ffcbd4a4e9,,17/08/2023 11:54,17/08/2023 18:41,17-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
2d33b60a-04c9-4a46-812b-7bfc54830746,Inbound,Returns,Return request,Good service ,8debf5f4-db59-4280-951f-7dfff9e70c56,,17/08/2023 08:23,17/08/2023 08:45,17-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
8a59a81f-090d-4611-88fe-9e02bfaf56b5,Inbound,Returns,Reverse Pickup Enquiry,,300dfc76-3223-4113-86b7-3cf7473aa7d6,,17/08/2023 12:04,17/08/2023 12:08,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
049c266f-fd97-4bf5-a3fc-e7b004d97a58,Inbound,Product Queries,Product Specific Information,,9602daab-1dff-4fb5-8a7b-24c4a7e192b6,,17/08/2023 15:14,17/08/2023 15:18,17-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f495dda6-9b20-4ef7-a13f-245f7aadf6d4,Inbound,Product Queries,Product Specific Information,I am happy with customer support services ,e95c0d31-e24c-4d72-a756-974645b02135,,17/08/2023 11:37,17/08/2023 11:46,17-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
d08d6aa8-bff9-46b8-911f-a2ff81692215,Inbound,Order Related,Order status enquiry,,b397af5d-06d5-4f55-a79e-6598655ec20e,,17/08/2023 23:28,17/08/2023 23:32,17-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
553b2f8f-8373-4b22-b344-cb9e5f87dadf,Inbound,Order Related,Delayed,,cd062fb3-0779-48a7-9d34-5a4ef79b3dcd,10/08/2023 21:34,17/08/2023 13:57,17/08/2023 16:15,17-Aug-23,MEDAK,Electronics,459,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
f917a066-a22d-49ad-9c3b-b0503818cf09,Inbound,Feedback,UnProfessional Behaviour,Very nice ,7ec66c3d-7c43-4bb1-96e3-4098039de74c,,17/08/2023 11:17,17/08/2023 11:21,17-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,3
97ae2f8a-49d3-49c3-98a8-65ad9a04f742,Inbound,Returns,Reverse Pickup Enquiry,,d08a4a0e-a408-40c2-8d34-656231cefe87,,17/08/2023 23:37,17/08/2023 23:38,17-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ee039bde-9419-43b5-b1be-2a8961c731df,Inbound,Returns,Wrong,Very good service  ,2deda26b-e984-4e5e-bde8-22c016329336,08/08/2023 02:00,17/08/2023 06:44,17/08/2023 06:46,17-Aug-23,LUCKNOW,LifeStyle,303,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ddc40c6f-d902-4554-9969-ab98061650cc,Inbound,Order Related,Delayed,,e2c75846-06af-4a8c-aa43-7e7c5a9a19ce,,17/08/2023 21:54,17/08/2023 21:56,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e835edbc-9772-4c03-842c-18d76b03f20a,Inbound,Order Related,Unable to track,,4a6aa5af-f41f-4ceb-9e44-04ec95b6bda7,,17/08/2023 11:55,17/08/2023 11:58,17-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
3b886ca2-6840-4807-8442-41daf777172d,Inbound,Returns,Exchange / Replacement,No response,be4328bb-09b4-4a8c-bd4a-cb9b8f5fea37,,17/08/2023 21:47,17/08/2023 21:48,17-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
1688d38f-cd40-461b-8e11-9918be840f76,Inbound,Returns,Reverse Pickup Enquiry,,235c42fe-d312-40ac-96db-27ea44179135,,17/08/2023 09:48,17/08/2023 09:52,17-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b15a7a1e-118f-4395-abef-a3e521b76716,Inbound,Shopzilla Related,Signup Issues,,5f934760-a23c-40ce-b870-cc7fa9570212,,17/08/2023 16:20,17/08/2023 16:33,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
60d666b8-4c15-44f8-aa50-38cbadce78f5,Inbound,Order Related,Delayed,,de89f10b-7540-447d-b0f6-0bd43ce96ef0,,17/08/2023 10:13,17/08/2023 14:12,17-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
9b919be9-5696-4023-b114-3429fb4f55f2,Inbound,Returns,Reverse Pickup Enquiry,Very good,e41d18ca-eaaf-463b-90a3-e51dd76988c6,,17/08/2023 12:08,17/08/2023 12:14,17-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a156986a-ef5e-42bd-beb6-124403f8a2c7,Inbound,Order Related,Order status enquiry,FRAUD DONE BY AGENT AN Shopzilla,99cf8d73-997a-43ad-b91e-f52d7f646c4b,,17/08/2023 13:33,17/08/2023 13:41,17-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
2b63c48f-08ec-41d0-87e1-a16dc27874bd,Inbound,Returns,Service Centres Related,,518ed97b-2ed1-4cd7-ab4a-e963b5cc2709,,17/08/2023 17:57,17/08/2023 17:58,17-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
d6896ffb-eed7-49b4-8ac8-91b7ddfa908b,Outcall,Order Related,Order status enquiry,,e96bfa91-64cc-4acb-b2a8-2bb88e1ccaee,11/08/2023 17:47,16/08/2023 17:16,17/08/2023 14:33,17-Aug-23,HYDERABAD,Mobile,44999,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
0e81ccaf-5469-42e8-a537-7e2a9bdf9513,Email,Order Related,Delayed,,d82a8079-dc75-4bf0-8b86-c481cafe5f20,,17/08/2023 12:29,17/08/2023 13:30,17-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
9d629084-1c80-451e-880e-1c064b96263f,Outcall,Refund Related,Refund Enquiry,Good,02ae6919-2aa1-4abb-a1bd-42f120fd41bc,,17/08/2023 09:49,17/08/2023 09:59,17-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
ce23ef6f-48ae-4b08-a0df-1d8add06d20e,Inbound,Order Related,Delayed,,f2f6691d-e89e-4bea-b594-b2dbac4bc47c,,17/08/2023 10:54,17/08/2023 10:56,17-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,3
fddaeeb6-0b79-407a-ac71-6ccfd96e7f14,Inbound,Returns,Fraudulent User,,a79de03a-3a1d-4591-b662-7c6917ad425b,,17/08/2023 13:07,17/08/2023 13:12,17-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
cd803320-6820-40ed-815c-1d3b47bfe7ec,Inbound,Order Related,Installation/demo,too polite executive,2e44d8c3-b3ca-4ae7-a37c-2ee36ec08d37,,17/08/2023 12:10,17/08/2023 12:26,17-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
f99dbe35-fedc-461d-ac5b-d299d67d796c,Inbound,Order Related,Delayed,I'm impressed and also reduced my problem ??,674dcb0f-054c-4801-a62f-fe8b038ddb29,,17/08/2023 16:58,17/08/2023 17:01,17-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
4ee285c6-08c4-4baf-a2aa-eb89ee53f9cb,Inbound,Returns,Reverse Pickup Enquiry,,810638c5-4955-47ba-b2dc-411a12bf99a4,,17/08/2023 12:36,17/08/2023 14:02,17-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
80df8e31-4a56-40a6-9c4a-cc2582570275,Inbound,Order Related,Delayed,,207d791e-2256-4cec-bff9-f03fd007a394,09/08/2023 07:12,17/08/2023 17:58,17/08/2023 18:03,17-Aug-23,BAHADURGARH,LifeStyle,424,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
6cc159d3-3fa6-4b7a-92b1-4de3f286ca39,Email,Returns,Reverse Pickup Enquiry,Good ,d01da745-71e9-4af2-9bef-6b5d434df20b,,17/08/2023 16:44,17/08/2023 16:49,17-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
ec21cbc4-3291-4093-a37f-0beb92c9a0a2,Inbound,Returns,Reverse Pickup Enquiry,,0ef626b4-fd6e-4475-b1a2-c620e3f5974d,,17/08/2023 09:19,17/08/2023 09:21,17-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
240231d9-c74d-4a3a-92a6-1bf428bf22b9,Inbound,Returns,Reverse Pickup Enquiry,,374d34ea-b055-4171-8874-465f7549d9dc,,17/08/2023 12:58,17/08/2023 13:12,17-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
a2711e41-d533-4bef-85f0-084327942c8f,Inbound,Returns,Reverse Pickup Enquiry,Nice,0285ab9c-0304-43c0-b849-99c245fdae96,,17/08/2023 15:46,17/08/2023 15:50,17-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
a17c154c-1eb0-4e49-9768-c62f7273f686,Inbound,Returns,Fraudulent User,,61a41ded-76f1-4c5c-9b76-a368ef534f65,,17/08/2023 10:42,17/08/2023 13:00,17-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
9189e55c-d513-498e-91d7-890cf8786489,Inbound,Returns,Reverse Pickup Enquiry,,e9d02229-65aa-4b87-a933-3570afb9643f,,17/08/2023 14:00,17/08/2023 14:01,17-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
afc6cd19-55c6-4240-8108-32a3d5ccfff7,Inbound,Returns,Reverse Pickup Enquiry,,dcb6d977-e7bb-4749-bbdb-1bf547705dbf,,17/08/2023 18:07,17/08/2023 18:15,17-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
6a391c29-721a-4813-84cb-854931ec4984,Inbound,Returns,Damaged,,5c4a2267-acbf-4019-8fbb-96cbaf465338,,17/08/2023 10:53,17/08/2023 18:42,17-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
9718f9f4-569e-4e88-85f4-3af5a79ebdd0,Inbound,Returns,Return request,,5c67ba9f-83f3-49f0-b2ae-5cf914611596,,17/08/2023 16:30,17/08/2023 16:33,17-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
d12a6142-ed1e-4468-a910-ade9732daf1d,Inbound,Returns,Reverse Pickup Enquiry,,f844c405-8eea-44c5-93d3-71f5c8c8164b,10/07/2023 08:21,17/08/2023 22:26,17/08/2023 22:27,17-Aug-23,FARIDABAD,LifeStyle,1959,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,1
9e47f97a-6eac-4be0-bb8b-2af1257a5383,Inbound,Returns,Reverse Pickup Enquiry,,fbc46a0c-9ec5-45f2-af9b-b4dc69f9319d,,16/08/2023 13:33,17/08/2023 10:02,17-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
b752b805-3074-45c3-8bef-8a1b83c7fcaf,Inbound,Returns,Reverse Pickup Enquiry,Thank you for support,e34703fe-4051-4576-b54b-af48ca316caf,,17/08/2023 01:13,17/08/2023 01:15,17-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
e8c05cf3-c263-48d0-aaa6-b6da51479c6c,Inbound,Returns,Return request,Shopzilla  ,83ad0a09-6fd1-40e1-b1c7-8c39beeaaf42,04/08/2023 22:51,17/08/2023 15:43,17/08/2023 16:48,17-Aug-23,BANKURA,Electronics,999,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
4f9cc28e-58a3-4b26-90ee-48b43579eecd,Inbound,Order Related,Order status enquiry,,046bb206-ae78-400c-9a41-ab3b5443bfe2,,17/08/2023 07:33,17/08/2023 07:40,17-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e47fe714-da35-4504-87ef-d17b7af152c6,Inbound,Returns,Reverse Pickup Enquiry,,ffd6312e-c819-49a6-a8ef-62b5135acf82,,17/08/2023 12:46,17/08/2023 12:46,17-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
a90625ee-3b33-4fbf-9b56-ba273a0f140f,Inbound,Returns,Reverse Pickup Enquiry,,678d7f97-71b9-48f4-8788-1e79529be60b,,17/08/2023 17:10,17/08/2023 21:45,17-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
0ba6f1f7-cf07-455f-9165-c0a8663aa0a2,Outcall,Product Queries,Product Specific Information,Due to Shopzilla I had huge loss and you have wasted my time. It is not good.,75998b41-0872-45a1-afc4-108e2aef8485,,17/08/2023 07:20,17/08/2023 07:39,17-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
3b12e73a-c096-4f70-82e9-68849eb4db23,Inbound,Order Related,Installation/demo,,88150001-ab3b-4437-891a-fe04785565d5,,17/08/2023 09:32,17/08/2023 09:34,17-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
3cb315a4-abf0-4402-9866-c7a4673d08ab,Outcall,Order Related,Seller Cancelled Order,Very bad experience,e8dce114-c876-4bae-a951-f9455903fecf,,17/08/2023 12:38,17/08/2023 12:41,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
0363965f-da13-4cc2-ac12-ccc76c16969a,Outcall,Returns,Return request,,573269db-bf8f-4a6f-be43-fa8bc31eb145,,17/08/2023 13:51,17/08/2023 13:58,17-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
ceda774e-902d-4d36-80af-635def94c221,Inbound,Order Related,Invoice request,,c6442077-22f6-461a-a79f-92ce2747e955,,17/08/2023 13:57,17/08/2023 14:14,17-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
a3978238-6591-4038-b1d9-5bec5e3fce6f,Inbound,Returns,Missing,,41ee5ba6-c507-49e3-9742-e3353c6cd0a4,,17/08/2023 15:07,17/08/2023 15:10,17-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
669403ee-4067-41d0-8f71-3eb749ff5e31,Inbound,Order Related,Order status enquiry,,55e65a76-b6ed-46ba-a376-cb3a3ad5769d,,17/08/2023 12:11,17/08/2023 12:11,17-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
1bbf8721-5cb5-4b2e-9598-5e82c16d7f17,Inbound,Order Related,Customer Requested Modifications,Good,3022f96d-593d-4fc7-826e-c5f74a5fab99,,17/08/2023 14:27,17/08/2023 14:29,17-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3f785bf5-0a46-43e2-8425-96586134d272,Inbound,Shopzilla Related,General Enquiry,,d2410e72-cddd-43d1-9c92-685377150588,,17/08/2023 18:19,17/08/2023 18:55,17-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
16432ea6-301b-4ea6-a1fa-0d50da048697,Inbound,Refund Related,Refund Related Issues,,467250d4-52b6-45f0-82f8-8e91adcda8dc,,17/08/2023 14:46,17/08/2023 15:39,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
13a501b9-bfae-4bf8-adc6-ece6d2bb10d4,Inbound,Product Queries,Product Specific Information,,c282efa3-dd3b-4182-892c-d650a96a245b,,17/08/2023 07:08,17/08/2023 07:30,17-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
d12c43aa-9a31-410a-af95-41e9aedbc591,Inbound,Cancellation,Not Needed,,0ae59d0a-057c-46b3-b5d6-1855bb88b1de,,17/08/2023 16:56,17/08/2023 17:32,17-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
751887b5-f985-4b10-aef7-a1fd64b607f4,Inbound,Order Related,Delayed,Nothing ,1811b18e-ce22-4d73-ba27-203a29fa713d,06/08/2023 12:43,17/08/2023 09:04,17/08/2023 09:05,17-Aug-23,HYDERABAD,Mobile,11999,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
234a16db-259a-4034-856a-4601d2614671,Inbound,Refund Related,Refund Related Issues,,91830b01-a5d8-40fa-babf-4ec357088df4,03/08/2023 19:36,17/08/2023 13:23,17/08/2023 14:06,17-Aug-23,RANIKHET,Mobile,79999,,Jason Glover,William Park,John Smith,61-90,Evening,5
eda5762c-7c57-4051-9742-e004f9928460,Inbound,Returns,Reverse Pickup Enquiry,Customer support executive behaviour very politely and customer friendly ,a4bf8596-7348-42bf-8df5-1f7976fb6baa,,17/08/2023 07:29,17/08/2023 07:39,17-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
503d01ae-bd3d-4309-bb18-363b1418bf9a,Inbound,Product Queries,Product Specific Information,plz provide Shopzilla customer care number,c6097bc6-1189-4b1f-af90-13c7118c259d,,17/08/2023 09:12,17/08/2023 10:42,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
76010048-4b1e-43c3-a139-b7c0694c42cf,Inbound,Returns,Reverse Pickup Enquiry,,33a96d44-5020-4faf-bdb4-4945b7cbfce3,,17/08/2023 09:28,17/08/2023 10:14,17-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
ea8e106a-27f6-45d5-90ba-3e401b29339b,Inbound,Order Related,Installation/demo,Good ,dc484b2c-5683-419e-bf2a-49b4ecd6cf68,,17/08/2023 09:37,17/08/2023 09:40,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8c37ecb4-ca76-4de9-b61b-adb63a7b88a3,Inbound,Returns,Reverse Pickup Enquiry,,5c4933b5-659c-409e-99f9-c63c87d37796,,17/08/2023 13:24,17/08/2023 13:36,17-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
fcfe84ab-505b-4a6e-8018-3705a6727228,Inbound,Order Related,Order status enquiry,,d6dbbae4-32ec-4a12-bd45-1caa0fe0d709,,17/08/2023 16:16,17/08/2023 16:17,17-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
3a8f18f9-9edb-4151-a8ac-fd1c15d5a95e,Inbound,Order Related,Order status enquiry,Worst customer service executive ever ,b524b2f5-90fc-4ce1-b952-6a1f0934fd63,,17/08/2023 15:47,17/08/2023 15:51,17-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,1
0d3d38a6-65a4-4b44-9b51-4080a989ba0d,Inbound,Returns,Reverse Pickup Enquiry,,59d9f5fa-cd5c-4b99-a0d6-4332d8c572cf,,17/08/2023 20:11,17/08/2023 20:13,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fc773bb2-9342-4f99-92e9-de883e3f25e7,Inbound,Returns,Reverse Pickup Enquiry,,7f4b55f7-879d-462c-b9d0-459b9f56cd40,,17/08/2023 11:49,17/08/2023 12:07,17-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
043a381d-5d16-4436-aaf8-0cc7fc47773e,Inbound,Returns,Reverse Pickup Enquiry,,5f500e43-8d7b-4dfc-969e-39c126e5b9bd,,17/08/2023 17:45,17/08/2023 17:50,17-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
73d3879c-ac58-42d6-b9a4-da8f46e884c8,Inbound,Order Related,Delayed,Nothing bye,283ad805-3312-41b2-b8cc-b99bb6df5525,,17/08/2023 18:42,17/08/2023 18:43,17-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
30f9efcd-c1bd-410c-83b1-6601802b503b,Inbound,Order Related,Delayed,You have to solved issue quickly.everytime delivery is slow  why not customer excative forward complains.,701e0fc6-f4a3-4125-ad7b-fba75a761768,12/08/2023 21:44,17/08/2023 14:58,17/08/2023 15:25,17-Aug-23,VALSAD,Mobile,18999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
8dce3bf3-334a-4050-8dda-d3efda938246,Inbound,Returns,Return request,,ca2572e7-44ae-450e-830b-371f890fd28b,12/08/2023 00:00,17/08/2023 13:07,17/08/2023 13:08,17-Aug-23,NEW DELHI,Electronics,10506,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
dbcb81f2-c9e2-4f30-b28f-25a0b0c5adae,Inbound,Order Related,Order status enquiry,,e7a0ded9-277a-42df-9a11-62b15436660f,,17/08/2023 13:48,17/08/2023 13:50,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
e0221704-cb9d-4e32-ba3a-55fdf6b1c1be,Inbound,Returns,Reverse Pickup Enquiry,,81c1b2f8-636a-43df-a3cb-a156a5bdd157,,15/08/2023 13:00,17/08/2023 17:44,17-Aug-23,,,,,Kenneth Lara,Madison Kim,Michael Lee,31-60,Evening,5
7b33553d-222d-460f-b6e5-d27f7bc3a9b8,Inbound,Refund Related,Refund Enquiry,,0594b872-0f46-42e3-ae6a-22fba9176e10,,17/08/2023 06:34,17/08/2023 06:35,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
fcc57682-999f-4141-9113-b523ef8573be,Inbound,Order Related,Delayed,,465efb50-2482-4d8c-bd87-53250b438c48,,17/08/2023 07:59,17/08/2023 08:00,17-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
6d921456-74e0-4a19-ac54-34ccd0f68641,Inbound,Returns,Return request,Excellent ,7fe59ed4-4d29-4db3-a49d-aa338e11cce5,04/08/2023 16:31,17/08/2023 10:40,17/08/2023 10:43,17-Aug-23,CHHINDWARA,Electronics,1199,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
78268e9b-132c-433c-b759-2e64bc801e41,Inbound,Order Related,Delayed,,fd3505b2-fc06-456a-9422-db7830446f4d,06/08/2023 00:44,16/08/2023 18:00,17/08/2023 20:49,17-Aug-23,SALEM,Furniture,5399,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
a169bc53-c0d2-49e2-8a3c-dfe035ac12a7,Inbound,Returns,Reverse Pickup Enquiry,,af657b43-e31c-41e5-9a97-e81959dfedab,,17/08/2023 18:16,17/08/2023 18:21,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
df2d4901-a0b8-40f0-ac90-3ecb37abede1,Inbound,Order Related,Delayed,It is very shameful that the executives have little information to help the customers ,a85d7c35-6101-445f-880b-69ed0142f2ab,27/07/2023 14:27,14/08/2023 16:35,17/08/2023 20:36,17-Aug-23,KOLKATA,Mobile,99999,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,3
e7d18169-a705-4bad-ad9a-71faac47a3f9,Inbound,Refund Related,Refund Enquiry,,91ee85ce-0184-4ebf-a1e7-a3e663e73ca9,,17/08/2023 19:27,17/08/2023 19:29,17-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,4
f2b41107-78af-43bf-a11b-e27d92cb7a7f,Inbound,Order Related,Delayed,,018ae194-de17-48e9-a4a2-ee16c19cd885,,17/08/2023 15:34,17/08/2023 15:35,17-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,4
80d6478b-c460-4899-acf9-2b6e8e746ff2,Inbound,Returns,Reverse Pickup Enquiry,,c684d8ba-06cb-4358-8741-d75460cbda5c,,17/08/2023 09:33,17/08/2023 09:33,17-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
02812242-1d4c-4303-8b64-f14359b40834,Outcall,Returns,Return request,,80c50050-d85b-46af-ad33-6d210e61bee5,05/08/2023 17:50,14/08/2023 19:41,17/08/2023 08:15,17-Aug-23,KARIMGANJ,Books & General merchandise,260,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
f6d8a462-4b86-44a8-82d4-09c4c4878109,Inbound,Returns,Reverse Pickup Enquiry,,07ea11a7-c6a3-4370-b24d-1bb71917f167,,17/08/2023 22:12,17/08/2023 22:18,17-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
5ca5f365-b131-49f0-a3ed-80e71cbdf116,Inbound,Returns,Reverse Pickup Enquiry,,e5198f09-588f-4c93-afcb-7b91aff72b45,,17/08/2023 22:46,17/08/2023 22:48,17-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
72a334a1-c962-4e94-8dcd-d98058cdc61c,Inbound,Order Related,Delayed,,2b8deb2c-5806-4287-977e-d0e8622db620,,17/08/2023 08:00,17/08/2023 08:03,17-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
94b3d4b7-577f-4e18-ac52-979f09351676,Outcall,Shopzilla Related,Shopzila Premium Related,,da2cb3ad-fc6f-404f-96d7-9b7dd765f2fa,,17/08/2023 12:17,17/08/2023 13:03,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
34c141c6-23fc-4c8b-abe9-2a3d2db3305d,Inbound,Order Related,Delayed,,726cd0d5-3dd6-46e9-ae89-af2f58fa6ae6,,16/08/2023 23:19,17/08/2023 01:06,17-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
3c6573c1-ca83-4a6f-9a74-3c23b673e6fa,Inbound,Returns,Exchange / Replacement,"Exchange offer is not setisfy me,2050 rupees   rahe h",5707494f-b114-49bc-bec7-a1a7812f92f0,,17/08/2023 12:08,17/08/2023 12:17,17-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a13c011f-9c65-4679-a9ff-e14f14ba8cbe,Inbound,Returns,Reverse Pickup Enquiry,,9adb229a-79fd-41cc-b65e-4699eb88bc56,,17/08/2023 16:16,17/08/2023 17:55,17-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
e7521c20-98e1-4b87-8b54-3d65fc391581,Inbound,Payments related,Online Payment Issues,Do ur best ,94a96983-2d64-43fd-bb2c-e747007c3f57,,17/08/2023 15:22,17/08/2023 16:32,17-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
14dd24ba-ae10-4f4d-9857-ed1732d6a4ea,Inbound,Order Related,Delayed,,51e01550-85de-4622-956c-b48430b93d40,12/08/2023 11:58,17/08/2023 15:34,17/08/2023 15:35,17-Aug-23,HYDERABAD,Books & General merchandise,457,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fdd675c3-ef09-420e-9b28-19cd6b7084cb,Inbound,Refund Related,Refund Related Issues,,e24f2ec1-bc17-42eb-a233-4643381331bd,,17/08/2023 11:32,17/08/2023 19:16,17-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
dbf8502b-8ebf-4a7d-9498-3e8f4f40d814,Inbound,Returns,Reverse Pickup Enquiry,No,0b7a3d98-591f-43a5-8c02-c54d77f58ce7,,17/08/2023 00:01,17/08/2023 00:03,17-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
d55b5aeb-3428-4d19-8895-fbb472c26d9e,Inbound,Returns,Fraudulent User,,b46f5188-0107-4bca-8913-7a0b18aa74e0,,17/08/2023 09:58,17/08/2023 10:01,17-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
88f1f305-0238-4254-9236-0b18870cd52e,Inbound,Order Related,Delayed,,3899f582-eb86-4968-ad09-ea568be0c012,04/08/2023 20:38,17/08/2023 20:02,17/08/2023 20:17,17-Aug-23,ROURKELA,Books & General merchandise,275,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
770e80e9-4b2a-4938-8278-b52cd485b413,Inbound,Returns,Fraudulent User,,a799f664-40d5-498c-8f75-8131f6ac408b,,17/08/2023 22:04,17/08/2023 22:07,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
78f41767-fd12-47fd-9f8a-67c02ba65368,Inbound,Returns,Fraudulent User,,40cda7e0-5bdb-4251-9fd5-4314d86835d7,05/08/2023 09:38,16/08/2023 20:09,17/08/2023 06:59,17-Aug-23,GURGAON,LifeStyle,1677,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,1
aca7dce9-2a55-4d4b-9d6a-0ca2a86bc7cb,Inbound,Returns,Reverse Pickup Enquiry,,010a8985-5061-4a76-9c02-6d54f099bc99,,17/08/2023 10:22,17/08/2023 13:09,17-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,4
778a3e68-3cbe-4c66-99c6-f79f9a2f13f8,Outcall,Returns,Return request,good response,a6123865-9bf8-4115-b5e7-e5e7a776ee44,07/08/2023 12:47,17/08/2023 10:54,17/08/2023 11:02,17-Aug-23,KUJANG,Home Appliences,869,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
1b9687c0-60bd-4bca-929a-4aab01405c8c,Inbound,Order Related,Delayed,,4bc8aa71-d66c-4e76-b68c-413a2ace936f,,17/08/2023 10:17,17/08/2023 10:19,17-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
c24f5cf8-db69-4f98-964e-54905163f3fd,Inbound,Payments related,Online Payment Issues,Nice wandarful ,e390d4ec-eab8-4b02-b0aa-be3de0c08931,,17/08/2023 18:27,17/08/2023 21:20,17-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
161979b3-f82f-46f5-8fb1-146f50c8d038,Inbound,Order Related,Delayed,Very nice ....,66be9053-853c-422d-b60e-a34c27b95522,05/08/2023 20:09,16/08/2023 23:30,17/08/2023 11:23,17-Aug-23,BARAUT,Home Appliences,2799,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
75cc7b5c-b202-4a74-903b-aa7ab925fc40,Inbound,Returns,Reverse Pickup Enquiry,,40cc9f45-bd0f-4fb9-9601-47b9633362a9,,17/08/2023 15:01,17/08/2023 15:02,17-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
c07c0cbc-4d0c-4b2e-9183-a38aa3e05065,Inbound,Returns,Reverse Pickup Enquiry,,135de3b0-c9bb-46e3-ba16-c439898f57fe,,17/08/2023 11:30,17/08/2023 11:32,17-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
462b1bc6-2e94-471f-9ac9-a1063f3b24e3,Inbound,Returns,Reverse Pickup Enquiry,,c403c1ae-72b1-4be9-b332-ea96ede62151,,17/08/2023 17:58,17/08/2023 18:00,17-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e4ea7b85-3231-4ec5-a59d-769b66e35c99,Inbound,Order Related,Order status enquiry,,b03c9254-af6f-49d8-bbea-cc48650369ef,,17/08/2023 18:20,17/08/2023 18:23,17-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
3d09ed77-4630-4c19-b5b2-60e03fcac84e,Inbound,Returns,Reverse Pickup Enquiry,No resolution provided ,f3312db7-8829-4a92-8f12-108b4001b81c,,17/08/2023 18:54,17/08/2023 19:10,17-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,1
36b59d03-a829-4142-8da2-f9523aa19abd,Inbound,Order Related,Delayed,,85993e5c-bb76-4203-a1e6-3e881dc1032b,11/08/2023 14:38,17/08/2023 21:23,17/08/2023 22:02,17-Aug-23,HYDERABAD,LifeStyle,359,,Ashley Yu,William Park,John Smith,61-90,Evening,5
0908666d-b3a2-4fac-b977-7dbe644a388b,Inbound,Refund Related,Refund Enquiry,,3ed75ff2-85f0-4210-9f35-3c8ebddbb76e,,17/08/2023 09:26,17/08/2023 09:27,17-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
91cac06a-5b68-4bef-8abd-8140f01d86b6,Inbound,Refund Related,Refund Related Issues,,11e16cd8-d7d3-464a-8c1e-6a6faaac32af,,17/08/2023 13:14,17/08/2023 13:37,17-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,4
b6ef6de4-8581-4edb-97a7-eda966ffc49e,Inbound,Order Related,Delayed,Please try to deliver the goods on time,b005c90e-33ae-4cf6-851d-c4d2e3e94618,12/08/2023 06:55,17/08/2023 20:23,17/08/2023 20:24,17-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,13999,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
c19ed063-cea0-4dbd-a638-47bee208e63a,Outcall,Returns,Return request,,2ace86d4-a0df-4041-bc85-a801b938f594,,17/08/2023 13:51,17/08/2023 13:53,17-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4b4200dc-6fad-48a7-8a0a-3c4aa75b7e52,Outcall,Returns,Reverse Pickup Enquiry,,a45fb6a2-c97a-4aeb-8886-8a55f825129b,,17/08/2023 11:45,17/08/2023 11:47,17-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c711509f-389d-4156-946e-6aa1c99e539b,Inbound,Returns,Reverse Pickup Enquiry,,ba24164e-a81d-4515-b513-263df2f92de0,,17/08/2023 15:07,17/08/2023 15:08,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
68571355-cdf9-42b5-b4db-c2e9e8e430c6,Inbound,Order Related,Installation/demo,,6eeee824-0d37-489e-af13-50b8eba64892,,17/08/2023 10:46,17/08/2023 13:55,17-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
aa3724b8-7aa2-450b-9adf-f4907e0ea533,Inbound,Order Related,General Enquiry,,68ad04db-8c2d-49dd-9c78-f815c9a55379,,18/08/2023 00:06,18/08/2023 00:07,18-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
5cba4e91-78b8-4de3-8515-2484a5351861,Inbound,Returns,Return request,,4a0dc989-d2c1-4c60-9568-ced40a17a1a8,,16/08/2023 09:50,17/08/2023 10:17,17-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
4cadca54-e40c-42b3-88da-5a52f0094289,Inbound,Returns,Reverse Pickup Enquiry,,39d1c7ec-200e-4094-b6ea-69b5ea386739,,17/08/2023 13:48,17/08/2023 14:05,17-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,3
2628c0b0-0fa6-451f-895f-c67d937fc7c8,Inbound,Order Related,Delayed,Please do the product delivery in the time given.Shopzilla is taking much time to deliver the product.Shopzilla is troubling their customers very much with the delivery.I won\u2019t recommend anyone to buy from Shopzilla.,85215d1b-1262-4093-b9ac-82fcfffa6db8,04/08/2023 21:52,17/08/2023 21:34,17/08/2023 21:36,17-Aug-23,AHMEDABAD,Books & General merchandise,687,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
7663f46d-cc60-4fd3-82fe-6681000139b1,Inbound,Returns,Reverse Pickup Enquiry,,ed6b0a44-bfb4-4de1-93f7-7fed90fc9207,,16/08/2023 12:55,17/08/2023 08:10,17-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
5de82caa-52ab-4712-be98-3651d8042b56,Inbound,Returns,Return request,,54ab31bf-b22c-43e7-a985-9921da619eb3,,17/08/2023 10:25,17/08/2023 22:39,17-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
085b60df-ac3a-41f3-a894-5a74864f719b,Inbound,Order Related,Order status enquiry,,8af8fd72-ae71-42ff-8514-d74a8887cdc0,,17/08/2023 12:23,17/08/2023 12:24,17-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
5dde1a0b-ff08-49d9-9b42-51cfcbbb046f,Inbound,Returns,Reverse Pickup Enquiry,,00023baf-69b8-41fc-9d3d-40644a9ae409,28/07/2023 07:04,17/08/2023 19:54,17/08/2023 20:21,17-Aug-23,BUDAUN,Books & General merchandise,185,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
ef38f584-df34-4038-b00c-e59a851201ef,Inbound,Returns,Reverse Pickup Enquiry,,8ea226a5-98f4-4f90-895b-472767a7c3b3,03/08/2023 22:50,17/08/2023 10:38,17/08/2023 10:45,17-Aug-23,HYDERABAD,LifeStyle,429,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
877621a0-5a9e-44f7-9794-7dbe847a7a3a,Inbound,Order Related,Delayed,,2ee5f17d-1cbb-41bf-9b2e-f2627da225e7,09/08/2023 21:02,17/08/2023 16:28,17/08/2023 16:30,17-Aug-23,TIRUPATI,Books & General merchandise,1839,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
f988ca21-7c03-47f8-85de-9f81e94308be,Inbound,Order Related,Seller Cancelled Order,I am very happy because my problem is solved ,652bb565-18c2-4d6a-bce4-5dec6fe54bc2,,17/08/2023 13:32,17/08/2023 14:16,17-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
eea91a56-10e1-44fe-99a8-d01ba39f23ff,Inbound,Returns,Reverse Pickup Enquiry,,4ad52dba-9ea3-4035-a989-6b506a2c7072,,17/08/2023 16:25,17/08/2023 16:37,17-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
12c1ee56-b1da-4740-93e9-a5617852b2c7,Outcall,Returns,Return request,,de875b49-37d9-41af-9497-3a8e106df2f1,,17/08/2023 18:00,17/08/2023 18:04,17-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
38bef0d4-a5ef-4673-9133-3ab9171ea2f6,Inbound,Shopzilla Related,Signup Issues,,030e31c7-d8e5-4447-b459-df30061d3644,,17/08/2023 10:03,17/08/2023 10:10,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
e917a06f-bba4-4f44-9144-fa108e550e3a,Inbound,Order Related,Order status enquiry,Thank you ,6ba563f3-a308-4c50-a459-7148ebb64b79,,17/08/2023 15:30,17/08/2023 15:33,17-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
87af7488-f056-4a83-8a99-09bb4af14af7,Inbound,Returns,Reverse Pickup Enquiry,"My issue is still not resolved..no proper policy there..once I raised request for return with deviated item,u have to resolve the issue,after raising the return ,those logistic person cancelled my return withou any reason n notification,then u people are telling there is already 3days return request so that it's been already expired n not able take return what is this means...these policies.",d50b7fd6-fea4-4527-a8c9-7a25b5eb66de,,17/08/2023 21:02,17/08/2023 22:25,17-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d3178622-05aa-48be-9ea9-7c57cf5c9672,Inbound,Returns,Technician Visit,,10e082ec-4a5c-4777-97eb-e07dfbebcba6,,17/08/2023 23:49,18/08/2023 00:51,18-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
f0230259-f2bd-4c46-96b6-66ab4289846a,Inbound,Returns,Missing,,fb9c35dd-7a8f-4cd3-9fea-c7f1e60fafd2,,17/08/2023 14:53,17/08/2023 15:04,17-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,3
acb50622-a68c-4dea-9cba-5cbbef9f5260,Inbound,Returns,Missing,,d1972e17-ca2b-4dac-b1a4-54601063b920,,17/08/2023 20:42,17/08/2023 20:50,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
b2660748-dba3-42bd-82a1-cb12c3484c3e,Inbound,Order Related,Order status enquiry,Very bad company ,54fdd6ed-9ebc-430d-9719-f45a22be4827,09/08/2023 08:09,17/08/2023 09:01,17/08/2023 09:11,17-Aug-23,NAYAGARH,LifeStyle,389,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,1
f90e1990-6e12-4397-9264-2942026fcf77,Inbound,Order Related,Order status enquiry,Wrong commitment of executive,d0c40147-ca15-40e5-9d0b-4ff323738346,,17/08/2023 21:06,17/08/2023 21:10,17-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
3b1411d6-f027-4a02-ae61-5082fa70ff8a,Inbound,Feedback,UnProfessional Behaviour,Nothing right,a667f3ab-0856-41bd-bb69-ae51ce385bfa,,16/08/2023 20:53,17/08/2023 06:31,17-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
db080e7d-3ba8-4690-bbe6-005ec83c4b71,Inbound,Returns,Return request,Very good ,234b0d86-f1eb-454e-a928-50ac03c69ab6,,17/08/2023 09:21,17/08/2023 09:23,17-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
255e79c5-c118-44ee-9e4f-87c1a5f5af5c,Inbound,Returns,Reverse Pickup Enquiry,I raised my issues 7 times regarding returned this product but still no proper solution for this quary ,46f62954-69ed-43bb-ac21-1a8e1925b5e5,,15/08/2023 11:10,17/08/2023 05:30,17-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
cf67f166-144a-4ac8-9575-c551df14078e,Inbound,Returns,Reverse Pickup Enquiry,,b4914e58-932c-4ca5-b18b-ad1e0fe865d9,,16/08/2023 18:01,17/08/2023 07:48,17-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
35fb890f-f6da-4438-9f9c-13f8bf896e27,Inbound,Returns,Wrong,,de58de2a-2f2f-4f45-9017-44f88916dc2d,05/08/2023 18:24,15/08/2023 11:06,17/08/2023 08:52,17-Aug-23,JALANDHAR,LifeStyle,426,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,1
298b5c2b-a12f-40af-9943-a94a58fb5d03,Inbound,Order Related,Delayed,,ffbbc72e-8ef7-430f-b94f-903ce3f658c0,08/08/2023 16:51,17/08/2023 09:59,17/08/2023 09:59,17-Aug-23,PUNE,LifeStyle,1179,,David Reed,Madison Kim,John Smith,>90,Morning,1
b58062b6-3cce-49b0-88c2-c74038fcd9f6,Inbound,Order Related,Order status enquiry,,06d0bec4-4ade-4a9e-95b2-3e378c2a8b19,09/08/2023 23:33,17/08/2023 11:21,17/08/2023 11:22,17-Aug-23,KAITHAL,Mobile,29999,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c36dc9ec-ec98-4b36-9c66-0eb094ed9a53,Inbound,Returns,Reverse Pickup Enquiry,,9d6dd6b2-41c9-4201-b8fe-31ad9384cd73,,17/08/2023 16:08,17/08/2023 16:52,17-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
120643e9-be2c-4e1e-a116-7d8b1976992f,Inbound,Returns,Reverse Pickup Enquiry,,42551725-0866-42e6-8446-c7991af95c04,,17/08/2023 16:57,17/08/2023 17:45,17-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
6bd1fb01-b365-4838-9b54-4fda8100013d,Inbound,Returns,Reverse Pickup Enquiry,,34b58240-50ff-44ba-9b5c-174860008d64,,17/08/2023 22:51,17/08/2023 22:52,17-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
002d738f-6c80-41be-8afd-c118b162feea,Inbound,Returns,Reverse Pickup Enquiry,,96b98fd7-619f-4ddc-93f3-b5ab0b92e3c2,08/08/2023 23:23,17/08/2023 16:34,17/08/2023 18:43,17-Aug-23,JABALPUR,LifeStyle,377,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
20c29364-c82a-48f4-9aa4-adbac7e3c25e,Inbound,Returns,Reverse Pickup Enquiry,,9d3f2142-8fce-4359-b459-c5f0333bc3ec,,17/08/2023 10:56,17/08/2023 11:24,17-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
16a58987-050b-48b7-a418-67fcfdefbb8e,Inbound,Returns,Reverse Pickup Enquiry,Very bad,4b176ed2-3505-4d18-b172-b36730c85a97,,17/08/2023 11:14,17/08/2023 15:04,17-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,1
5d24bf4b-1200-40eb-a63f-a4fdd22e3153,Inbound,Returns,Return request,Happy customer ,326ec2a0-7101-44b9-a48e-c7fa44ddca2d,,17/08/2023 13:24,17/08/2023 13:32,17-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
4861f58c-5555-49f3-9fdd-3f652456be21,Inbound,Payments related,Payment related Queries,,d8c26792-81d5-4ce6-83c7-692ce5a83c2d,,17/08/2023 14:16,17/08/2023 21:24,17-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2990c5f3-097e-4327-9202-fb054ed58b65,Inbound,Returns,Reverse Pickup Enquiry,,f7a4e842-dcaa-451e-8a96-575204f4c72b,25/07/2023 17:30,17/08/2023 13:33,17/08/2023 13:35,17-Aug-23,ALIGARH,LifeStyle,2995,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
2ebfdc95-15a6-43d2-8a34-7c95e526da00,Inbound,Returns,Return request,,811b8027-43f7-43cf-8b60-1aea85e7ea8c,,17/08/2023 13:29,17/08/2023 14:22,17-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
57605f5c-a579-4813-95be-cf1de4e26492,Inbound,Returns,Reverse Pickup Enquiry,,973ab983-3d41-433b-a490-92914bb77af9,,16/08/2023 21:54,17/08/2023 10:45,17-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
904a73c5-7231-46e6-9845-02c9494af6d8,Inbound,Order Related,Customer Requested Modifications,,a82676d7-f2fb-4867-ba0a-4dea910b6e1d,,17/08/2023 08:10,17/08/2023 08:11,17-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
67c0d59f-0382-4e92-9678-3b4f9b3c90e4,Inbound,Order Related,Installation/demo,,4ae43bb2-08a8-4d3d-9e9f-3677b2ad153a,,17/08/2023 15:16,17/08/2023 15:20,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
47f4ca3e-547b-4e51-91de-df2855e8932c,Inbound,Returns,Reverse Pickup Enquiry,,4cf9fd33-9cfc-457b-890a-3b4dd7a5e12c,,17/08/2023 21:18,17/08/2023 21:44,17-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f4ff1d02-0169-4935-8c93-84cfdf19e8d2,Email,Refund Related,Refund Enquiry,,422ac061-d02c-4830-b5d0-c39ce8a0b75b,,17/08/2023 14:42,17/08/2023 14:45,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
97143e33-b257-4304-afcf-b00c43b3c441,Inbound,Returns,Reverse Pickup Enquiry,,fe60bcd8-9155-4afc-a2b6-ea639068f831,,15/08/2023 10:12,17/08/2023 08:50,17-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
7c0dd779-42d6-461b-b7c5-b2dafeb5d698,Inbound,Order Related,Installation/demo,"I have ordered realme 10 phone 3/4 days ago but it has a problem of hitting, secondly its battery gets drained very quickly, once charging it needs to be charged for the second time, the rest of the phone is fine. ",ea1983be-f9b4-4661-89a6-156a496c2beb,,17/08/2023 12:59,17/08/2023 16:17,17-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
df90629f-d3d7-429a-a3bb-fda09f0fb23c,Inbound,Returns,Reverse Pickup Enquiry,,29646ded-849d-4ed5-ae4c-f527fe16dec6,,17/08/2023 15:15,17/08/2023 15:20,17-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
33119deb-438b-42c7-b14d-bddfcd029e93,Inbound,Returns,Reverse Pickup Enquiry,,4895d99f-f87e-4c48-a1bc-929fe5e29963,,17/08/2023 19:03,17/08/2023 19:04,17-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d998c9fb-dc93-424a-9876-15472e65d24a,Inbound,Feedback,UnProfessional Behaviour,,0963ee3e-31fe-4ae2-a371-ed868e94e6ce,08/08/2023 10:42,17/08/2023 10:50,17/08/2023 12:47,17-Aug-23,BHATINDA,LifeStyle,239,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
9b2e9ac0-7e44-40d4-8f36-f64379973bea,Email,Cancellation,Not Needed,,7f9ba929-ff70-4df8-bd2f-b333215ef486,,17/08/2023 13:47,17/08/2023 13:51,17-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a75e85e3-8651-4495-a451-7dc5d0130984,Inbound,Returns,Return request,,c2832245-af49-4460-b576-7b15ebf38319,,17/08/2023 07:12,17/08/2023 07:27,17-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
815e5e03-daad-4a8b-adb6-dca38206084a,Inbound,Product Queries,Product Specific Information,Pls refund me extra amount taken by technician from me Rs 500,3fad6b0a-24de-4182-a47c-fe205bb5aed8,,17/08/2023 15:21,17/08/2023 20:54,17-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
a76d88cb-46cc-4233-ac0e-ff19d19cc666,Inbound,Returns,Reverse Pickup Enquiry,I want refund,225b3fcd-0c61-4d62-b5c2-1a71fb210b5e,,17/08/2023 23:39,17/08/2023 23:54,17-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
ee27e09a-3933-4f33-b3e4-b7890066d8bc,Email,Returns,Reverse Pickup Enquiry,5,5e970067-1cfc-4965-93c9-5d961cbf5dd7,23/07/2023 21:37,17/08/2023 12:26,17/08/2023 12:28,17-Aug-23,SEONI,LifeStyle,421,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
c24eac6a-a36c-4fc0-8d40-cf20f52fbb35,Inbound,Returns,Service Centres Related,,46ca4d8a-04fd-4545-8cfe-497dd4f2e37b,20/07/2023 13:58,14/08/2023 12:47,17/08/2023 10:48,17-Aug-23,BHARUCH,Mobile,32999,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
ea90131b-e0e0-4459-a608-81fc881285c3,Inbound,Returns,Reverse Pickup Enquiry,,9bedf7c0-f3a8-4f54-886e-26cedadec732,05/08/2023 00:04,17/08/2023 22:00,17/08/2023 22:01,17-Aug-23,BHAGALPUR,LifeStyle,532,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
075e03b1-2cc1-446d-ae92-1a6bf61356d1,Inbound,Order Related,Delayed,,7e35f678-d478-46cd-9819-898bdb578b51,,17/08/2023 12:41,17/08/2023 12:43,17-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,2
e0ceffdf-8fa4-456f-a1dc-bfb6f1c51bd1,Inbound,Returns,Reverse Pickup Enquiry,,0b733e85-eec9-498b-b6c6-cc2a4f702833,,17/08/2023 20:49,17/08/2023 20:52,17-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
84411aed-e069-43f0-a4f7-5eab2cb972f4,Inbound,Returns,Service Centres Related,,4fb7a97d-dee0-4cc8-8adb-2b102f921c93,,17/08/2023 00:26,17/08/2023 06:24,17-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
c6ee94c3-bc7b-4103-bc29-68bb507f199d,Inbound,Order Related,Customer Requested Modifications,,5c144646-adeb-47b5-bff1-2c5d80c6036e,,17/08/2023 08:19,17/08/2023 08:26,17-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
3d014ca5-b9e7-4e6a-92c7-ce41db876e47,Inbound,Returns,Missing,,e7721895-6c2b-477e-b674-d0f607f222fa,,17/08/2023 12:42,17/08/2023 12:43,17-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
0fa9c1ff-d503-4a3d-9bf6-2f729892c534,Inbound,Order Related,Installation/demo,,b2f07e85-135f-4a34-b953-2d6901dfcfd0,,17/08/2023 17:20,17/08/2023 17:21,17-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
fcf1f445-dd47-404a-834d-608760626864,Inbound,Feedback,UnProfessional Behaviour,,68bf1c33-82d2-49f3-9e0f-a40f6846c9ce,26/07/2023 09:48,17/08/2023 16:50,17/08/2023 16:59,17-Aug-23,AURANGABAD,LifeStyle,379,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
7faccfcd-8db5-4a47-9626-8a603ccd3413,Inbound,Returns,Reverse Pickup Enquiry,,1eeaf2ca-9c78-415b-bcc2-61fa0c10b21b,30/07/2023 20:13,17/08/2023 16:08,17/08/2023 16:11,17-Aug-23,VARANASI,Electronics,999,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
8b131acd-8a3e-48a6-a3b7-82429c477d20,Inbound,Order Related,Installation/demo,,012c692e-4abe-4984-a3af-1cca380e51fd,04/08/2023 21:09,17/08/2023 09:28,17/08/2023 11:18,17-Aug-23,MALERKOTLA,Electronics,6499,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
f05aa604-731e-419b-b8bc-694fc6ef0912,Inbound,Order Related,Order status enquiry,,cf2374f7-00c3-43ff-b0d8-41eea8119678,,17/08/2023 12:00,17/08/2023 12:00,17-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
38b681e6-da92-4c47-a9af-5c8230fa50a0,Inbound,Returns,Return request,Very good ,950fb189-a309-41a1-a43c-b88b0df4c58c,,17/08/2023 12:47,17/08/2023 12:48,17-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
ebd8a168-0175-43d6-813c-8e196eb687ee,Inbound,Returns,Reverse Pickup Enquiry,,b26bf22b-78dd-49b1-b8d7-86da337bb7e1,,17/08/2023 14:48,17/08/2023 14:48,17-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
acc7aa2c-2704-4b01-8cdc-16169a836544,Inbound,Order Related,Installation/demo,,db869974-5c1d-43e8-9375-19fb9e02eaf5,,17/08/2023 20:53,17/08/2023 20:56,17-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
df858873-782e-430f-98fe-807042bb1bb8,Inbound,Returns,Reverse Pickup Enquiry,,f716a5be-4bbb-44c0-bf7f-43068c0a402a,27/07/2023 20:24,17/08/2023 22:26,17/08/2023 22:30,17-Aug-23,BALOTRA,Home,732,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
1bbe1015-1d47-4198-abcd-e21e4f4cbb9b,Inbound,Returns,Reverse Pickup Enquiry,poor english/ previous person said system takes 72hrs to up date.which has not happened.,2ff8fffa-2164-4675-a695-e1eb2e6b845c,,17/08/2023 09:50,17/08/2023 10:05,17-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
fbd7596f-408e-43bd-bf73-2d6013f758e6,Inbound,Returns,Return request,,2a4afcb2-5f29-435b-b4e4-88f54fac2625,,18/08/2023 00:36,18/08/2023 00:39,18-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3d3ea689-839d-41aa-b868-f56f5174560a,Inbound,Payments related,Online Payment Issues,,e661116d-03d0-4130-af3d-53d49661e22e,,17/08/2023 12:12,17/08/2023 12:13,17-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
641f9429-97d0-4f97-b09a-5a4bafafd105,Inbound,Returns,Reverse Pickup Enquiry,,7b96cd58-6e77-4782-a9ec-b005d06086dc,31/07/2023 19:12,17/08/2023 14:19,17/08/2023 14:23,17-Aug-23,JHANSI,Electronics,1499,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
04fb04fd-2ca6-44d1-bfd9-30c73b633290,Inbound,Returns,Reverse Pickup Enquiry,,746240f1-4680-4b53-b110-e1929762e788,29/07/2023 02:57,17/08/2023 21:53,17/08/2023 22:03,17-Aug-23,BHUBANESWAR,LifeStyle,1249,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
378bce13-3540-4875-afca-2cc32e1a71b0,Inbound,Returns,Wrong,,527a8d92-3ca6-42f7-b61e-942d50d7067f,,17/08/2023 10:16,17/08/2023 10:18,17-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
6fedd585-49c0-45ec-971c-5684812bb522,Inbound,Order Related,Invoice request,,ebffd3b0-0f27-4e41-8624-cbfd44570787,,17/08/2023 12:13,17/08/2023 12:15,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
b6339b42-1603-4981-971f-05c519f6454a,Inbound,Order Related,Delayed,,d00b91e4-2c82-4af8-adc6-92553392c9d1,,17/08/2023 12:48,17/08/2023 12:49,17-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
b672d4a4-a00b-4555-b14e-7a1793ed2bb6,Outcall,Returns,Reverse Pickup Enquiry,Pathetic service ,dfae92ae-60d1-4548-ac85-7f3e7e6abdeb,,16/08/2023 16:18,17/08/2023 00:34,17-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
8420a3d9-e9e5-42df-b7be-2e4881e738e3,Inbound,Returns,Wrong,,339c1171-bb27-468c-9c64-fd5054d5ebea,,17/08/2023 13:06,17/08/2023 13:09,17-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
627ea2a9-d6b2-46f2-ba72-a2c00014079b,Inbound,Returns,Missing,,09c4cda1-55ac-4121-991c-700b9cfe5d1d,05/08/2023 21:58,17/08/2023 14:31,17/08/2023 16:22,17-Aug-23,MAHWA,LifeStyle,889,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
476b41d1-3bd9-488c-b8ab-1ea6ebeac051,Inbound,Returns,Return request,,1a885c31-935a-41ce-87bd-1dacf4fd11d4,11/08/2023 22:23,17/08/2023 15:50,17/08/2023 15:52,17-Aug-23,BHAGALPUR,Electronics,1499,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
8ea7d8d1-e81e-4d05-ba7f-330b28f9d5b5,Outcall,Cancellation,Not Needed,,290cc481-339e-465c-99d1-121a3ce12851,,16/08/2023 11:39,18/08/2023 00:16,18-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
944fc268-fcb9-41d3-a1e8-1870efebdfa5,Inbound,Returns,Missing,,05229163-2e5d-4186-b211-65da4b143ab6,,17/08/2023 16:25,17/08/2023 18:09,17-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
1fd510e3-347c-4008-b4ed-b4ef82a11002,Inbound,Returns,Fraudulent User,,ceba5122-1b60-4022-9bc8-5dc4367a3db5,,17/08/2023 11:00,17/08/2023 11:01,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
10fce490-08ae-41f2-ad17-564001f3e67d,Inbound,Product Queries,Product Specific Information,,2313f9ff-c0f2-48d6-8fed-58050798af8b,,17/08/2023 13:20,17/08/2023 17:41,17-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,3
05e94fba-7e23-4fc0-a464-f3e3f14da465,Outcall,Returns,Reverse Pickup Enquiry,No information and solution available to her,80345a79-1466-44f2-ba65-ea9f311eb03d,,17/08/2023 19:01,17/08/2023 19:58,17-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
be53d8af-dae5-4c95-9d1c-b964ef2fb6d2,Inbound,Order Related,Delayed,Very good,88c0425c-aece-4c1b-9ca3-1fcedeca44f2,06/08/2023 13:19,17/08/2023 09:36,17/08/2023 09:39,17-Aug-23,DEHRADUN,Books & General merchandise,420,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e4a3e678-9636-4bb2-ad30-de47c78d73cd,Inbound,Returns,Return request,,85b01108-46e3-451e-9906-b84b2599b6b4,,16/08/2023 23:46,17/08/2023 08:39,17-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
867e46c9-fcec-42c3-87a9-52aab97f21c3,Inbound,Refund Related,Refund Enquiry,,185aeb2b-dce2-4c32-b807-cd29058e0de0,,17/08/2023 22:45,17/08/2023 22:56,17-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
12c337e2-5819-4835-aa5a-948f79244a17,Inbound,Returns,Exchange / Replacement,,e4b0db9d-847f-47bc-a387-949a35f642e0,,17/08/2023 09:31,17/08/2023 09:49,17-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d98bc51c-aab5-4b66-a31f-d4dfcb6d771d,Inbound,Shopzilla Related,Shopzila Premium Related,Very good ,9c116119-7ab8-41b7-b0e6-44e9a9874820,,17/08/2023 05:48,17/08/2023 05:51,17-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
85a3de83-10b5-4801-b420-ffa283d0c974,Inbound,Order Related,Invoice request,Follows ups are important ,91399c6f-6041-4090-b8b5-0a101d971f43,,17/08/2023 14:35,17/08/2023 14:38,17-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
2eb2cef7-109d-4166-b3b2-b4334e6441aa,Inbound,Refund Related,Refund Related Issues,Thanks,48c48979-ce07-429b-b27a-39def4410eb6,,17/08/2023 17:48,17/08/2023 18:13,17-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
0fbf6e1b-9b76-4151-b15c-59362fa17233,Inbound,Returns,Reverse Pickup Enquiry,,385f37eb-0792-41a2-b9eb-8ce9a506e728,,17/08/2023 21:48,17/08/2023 21:49,17-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
44fb470e-0861-438a-bf1a-52fdb39589bf,Inbound,Order Related,Installation/demo,,48cbadf1-17b0-4acc-985c-f20ac90d89f5,,17/08/2023 22:26,17/08/2023 22:30,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
d8281ce5-dcc6-4e05-be9f-c9e08bf881c3,Inbound,Order Related,Delayed,,dea3e5df-b006-4355-8dde-0dea356c3137,,17/08/2023 21:49,17/08/2023 21:51,17-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
9dabe53c-0d1f-4060-9f70-ce07b99cd79f,Inbound,Returns,Return request,????,62d9b5f5-e5e9-4ba8-a9ab-2847eb600f60,,17/08/2023 09:48,17/08/2023 09:50,17-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
dc1d381a-1c68-4178-9e26-1c9b5309657e,Inbound,Order Related,Invoice request,,1cdab8b0-65bf-4f94-8ac0-fd283559adb0,,17/08/2023 13:57,17/08/2023 14:14,17-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,3
4f0ab498-0925-4e68-94db-30dbe8f2c689,Inbound,Refund Related,Refund Enquiry,Nice response,ec840e64-bfbf-4eb7-95ec-d400fbfba0f3,09/08/2023 00:14,17/08/2023 14:08,17/08/2023 14:13,17-Aug-23,BEHROR,Electronics,699,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,4
5ead1f01-2fc9-495f-a30b-9347fba76d75,Inbound,Returns,Fraudulent User,,e9296aa9-c4aa-40aa-bcf7-31f84d42d169,08/08/2023 23:43,17/08/2023 12:35,17/08/2023 12:40,17-Aug-23,LUDHIANA,LifeStyle,1691,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
2ba2d87c-9626-409b-bc51-7107690807fa,Inbound,Returns,Reverse Pickup Enquiry,,bfaa5934-7042-434e-b8b9-29dd087ce3c5,,17/08/2023 15:32,17/08/2023 15:34,17-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
918f5fc2-a07f-4008-90b7-949761cc5ea6,Inbound,Order Related,Order status enquiry,,cbb0b557-8c6a-49bd-8b00-c5532fee3a47,,15/08/2023 11:56,17/08/2023 18:25,17-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,3
970b1d82-428a-4b0c-9c53-53c17a1a27d0,Inbound,Returns,Reverse Pickup Enquiry,,069902cc-f1b6-4503-a1fa-2279d25fefcb,,17/08/2023 09:25,17/08/2023 09:33,17-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
0562f317-9d6e-4bf7-b720-dcd123860765,Inbound,Payments related,Online Payment Issues,,4dea354f-de16-4f16-9197-506fafeda17f,,17/08/2023 10:57,17/08/2023 11:00,17-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
18bd071e-4e1b-43b6-b398-ce72a1daf03e,Inbound,Shopzilla Related,Signup Issues,,5551767a-24e6-4781-9458-6f2d7a18f939,,17/08/2023 20:04,17/08/2023 20:06,17-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
341168f9-540d-49f5-a028-4a50761c9b6a,Inbound,Order Related,Delayed,,7acfd75c-ec76-4d14-b402-5f8a11100136,,17/08/2023 10:37,17/08/2023 15:15,17-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
05717109-a113-4aae-87d5-ac59a05bad5e,Outcall,Returns,Fraudulent User,,a9719e22-c23a-4b70-88d7-06a2d7ed3f84,,17/08/2023 09:49,17/08/2023 10:00,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
74132c75-689d-4c3a-b15d-d047cdd6f3c7,Inbound,Order Related,Delayed,Worst experience of Shopzilla with my product ,403f6819-756a-40b0-8f1e-59ead76f101e,,17/08/2023 12:04,17/08/2023 12:13,17-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
2660902c-a62e-4d2f-8545-d3784f0a5162,Inbound,Returns,Fraudulent User,,62b6caa6-1d39-4c99-8698-b1ae87bc153a,,17/08/2023 18:04,17/08/2023 20:17,17-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,1
f6218c4e-3a98-4dc5-963a-59c9930d3d85,Outcall,Shopzilla Related,General Enquiry,,ee6af0f0-df38-49ac-ae16-c299e677718c,,17/08/2023 19:44,17/08/2023 21:13,17-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,2
cca2c4a9-be84-4a51-93b4-807e0ca66e1c,Inbound,Order Related,Delayed,,0f158b41-3981-4bef-938c-f68218de9adb,01/08/2023 06:13,17/08/2023 14:29,17/08/2023 14:31,17-Aug-23,BATHINDA,Electronics,284,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
2eaa4f3f-814a-4724-a4ab-f3ef3f9d6bd8,Outcall,Order Related,Delayed,,2a209259-2a86-410b-a330-23fb05fc67b9,,15/08/2023 09:31,17/08/2023 09:39,17-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
c11b490b-6153-49fd-ad9f-5a596c4943a4,Inbound,Returns,Return request,,7ae16774-3dc5-4fc0-bad9-64eebcf8f028,,17/08/2023 07:19,17/08/2023 07:22,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
403cf83a-0a7e-4982-88a9-42ee1472e1f7,Inbound,Returns,Return request,Improve information about status of complain (like delivery of product) correctly.,163224fe-a1c6-4d63-a631-b2e548fe521d,03/08/2023 17:59,16/08/2023 12:41,17/08/2023 14:26,17-Aug-23,NEW DELHI,Home,199,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
903eb8fa-ce55-4071-9757-dc2cd8101da8,Inbound,Order Related,Delayed,,b0e48096-fa4b-40a1-a1af-0d041e1c5c4a,30/07/2023 10:33,17/08/2023 21:59,17/08/2023 22:00,17-Aug-23,VADODARA,LifeStyle,629,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,2
5f48facd-6b76-41f5-b413-38c943251cd4,Email,Order Related,Delayed,Contact provided by him goes invalid when I contacted ,07529335-55d7-4de0-b7de-7f4d6a92858f,,17/08/2023 11:50,17/08/2023 12:02,17-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
fb77a32b-2e51-41f1-970c-3beb27171e6c,Inbound,Order Related,Installation/demo,,e028aa0a-b010-48bb-83ea-d97b9d444c4b,,16/08/2023 19:11,17/08/2023 15:49,17-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
9ec85242-8e2d-4bda-b612-cedb0f8b151a,Inbound,Order Related,Installation/demo,Product is not goodBut the costumer executive talk properly and help me,41ac7340-712e-42bf-a814-6dbe3d9ff604,,17/08/2023 21:41,17/08/2023 21:48,17-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
1fe315e5-920d-401f-8154-96a1606c3b78,Inbound,Returns,Fraudulent User,Good communication skill & professionalism shown by your customer representative.,50f8f640-0556-4191-a015-c28d2a6eb869,,17/08/2023 06:39,17/08/2023 06:40,17-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
c999d671-4043-4938-8e26-8a958e4c8434,Outcall,Returns,Reverse Pickup Enquiry,Satisfied ,1c8a142d-830f-4d60-93d5-505fe9feecba,,17/08/2023 12:43,17/08/2023 16:10,17-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
f409cf15-cd33-4510-8afe-db5c0bdc7985,Inbound,Returns,Fraudulent User,,6f1a8a44-99b3-473b-aeb9-a37a880b083c,,17/08/2023 18:03,17/08/2023 18:04,17-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
953642bf-08d4-4678-b404-44dd2a530495,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is good app but dealers are not good ,4664a1df-170f-42b1-944e-5729cf79ac44,,17/08/2023 09:50,17/08/2023 12:32,17-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,1
84556d42-5511-4637-bda7-eeeb54516eb0,Inbound,Returns,Reverse Pickup Enquiry,,420818ac-867d-4d25-a427-d13fbdb3e9d7,,17/08/2023 12:46,17/08/2023 13:48,17-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
b6666c68-413c-4772-8ca1-4e8e64df22d0,Inbound,Returns,Exchange / Replacement,,89454378-2e03-485f-a09f-e784ce6f94af,,17/08/2023 17:34,17/08/2023 17:54,17-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
a8bce0ee-d2ac-4690-be16-6fd20405d52e,Outcall,Returns,Wrong,,5ac97f46-16e4-4582-bed4-9202c6508c43,,17/08/2023 10:14,17/08/2023 10:15,17-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
7315c719-ae4e-4045-b68b-c28986466667,Inbound,Returns,Reverse Pickup Enquiry,??????,26b10d3b-8481-487c-8afe-1a1b192d5dc9,,16/08/2023 07:31,17/08/2023 12:39,17-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
aeb8866d-b83b-44f9-9833-54e6372ebba3,Inbound,Product Queries,Product Specific Information,,8be0c813-e387-47f6-a9f4-aefb72f3d6df,,17/08/2023 09:32,17/08/2023 09:44,17-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
a1b6d609-4247-49b9-a4da-90dbb071524a,Inbound,Returns,Fraudulent User,,0a3a10a5-d80f-4784-94ca-c52470a16ae2,,17/08/2023 20:57,17/08/2023 21:02,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5464cf3f-08bd-44cc-8480-f083ccb22dcf,Inbound,Returns,Reverse Pickup Enquiry,,8d262a9e-8e01-44b2-a75e-f6afeeb9813e,,17/08/2023 10:46,17/08/2023 10:48,17-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
218375e6-aa18-4249-824d-8f09acd3ccc1,Inbound,Returns,Reverse Pickup Enquiry,,225e8563-99e5-4b9b-aaff-25b9d918e83f,,17/08/2023 12:05,17/08/2023 12:06,17-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,1
5a19d816-57e7-4fc0-8e99-8f41a6dab016,Inbound,Order Related,Delayed,,afc2f88d-4493-4790-ae9e-814f6d85fb71,06/08/2023 19:43,17/08/2023 19:04,17/08/2023 19:05,17-Aug-23,HAZIPUR,LifeStyle,199,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
df7b1d34-6d53-4c6a-ab78-5ddf4f13a1f4,Inbound,Order Related,Installation/demo,,9867365e-f31d-4816-8ff4-a8c9ec724ad0,,17/08/2023 10:48,17/08/2023 11:30,17-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
b9c2acec-bf7e-4c33-924f-2ee959db0376,Inbound,Returns,Technician Visit,thanks,069b9dd7-ff8b-4c4d-aedf-b948e55190ce,,17/08/2023 13:57,17/08/2023 14:04,17-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
f9c29563-b16d-49f6-bdb2-530491eeb4a4,Inbound,Order Related,Installation/demo,,0d407d8d-a075-43d8-8d6a-b5ba66f91fb5,,17/08/2023 16:00,17/08/2023 16:01,17-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
00707bb0-6260-4b3e-8cf4-ffea6b852164,Inbound,Returns,Reverse Pickup Enquiry,,866d96b1-9b6f-4917-ab2f-57fbd4c7f4c9,30/07/2023 13:51,17/08/2023 03:19,17/08/2023 03:43,17-Aug-23,PUSAD,Home,618,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,1
4f32984b-a374-4ed0-910a-14407e958bc1,Inbound,Returns,Return request,,2725d032-c4d3-4870-b66c-045a3edd7074,,17/08/2023 13:17,17/08/2023 13:19,17-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
221c4be5-4484-484b-98e9-dc1d75129f41,Inbound,Order Related,Delayed,,89778b59-3f42-4f41-8af8-c66898bf9815,11/08/2023 09:05,17/08/2023 09:20,17/08/2023 09:30,17-Aug-23,NEW DELHI,Home,799,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
495a6f75-045f-4131-a969-4975ebb622f0,Outcall,Returns,Reverse Pickup Enquiry,,d7e0df0e-2735-493e-8cc9-d8f04ff848c4,,17/08/2023 11:53,17/08/2023 13:20,17-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
fdbfe800-41e3-45a9-8571-883106eb989b,Inbound,Returns,Reverse Pickup Enquiry,,50a4ce9f-acdd-459f-91d5-c07976d8dcbb,,17/08/2023 13:05,17/08/2023 17:59,17-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
20b9f6a3-6eed-48cc-b8e1-1c6819c2070d,Inbound,Returns,Reverse Pickup Enquiry,,761dc10b-6e83-4b3b-b276-10f0e3ba5d36,,17/08/2023 08:17,17/08/2023 09:20,17-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,4
694c9389-0b38-4943-b30b-21676b2bb558,Inbound,Order Related,Delayed,Consultant not able to collect any information about my order from near my Shopzilla hub ,4dc085dd-2214-4688-8365-32957f2f93b8,,17/08/2023 19:38,17/08/2023 19:38,17-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,3
e0c617cb-4a86-49b2-8248-a76ae9f01738,Inbound,Returns,Return request,,eee918a6-f476-4f6b-a430-4579efd2c988,,17/08/2023 17:38,17/08/2023 18:05,17-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
5f0a86d6-d3ea-4960-89fb-3bc937d4240e,Inbound,Order Related,Delayed,Good job ,3ed0f886-48f4-41b7-bd90-7fbee23e4767,,17/08/2023 09:39,17/08/2023 09:48,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
8e4258b0-8cf4-4ed1-a9ee-5b648e39aade,Inbound,Payments related,Payment related Queries,Executive's skills was quite nice..but he apologized unnecessarily..but it was okay..that was not an big issue,cfeb73a6-96c1-4fe7-8c1a-fd1ab4384dfd,,17/08/2023 14:36,17/08/2023 14:37,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
0a79f1d4-4eff-4a7e-b7ab-d6a34ab6919a,Inbound,Returns,Reverse Pickup Enquiry,Thanks for your help nice ??,a6ff2028-2d7f-4148-afaf-444b4d8ad536,,17/08/2023 18:01,17/08/2023 18:06,17-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
acd5b5bb-917f-4266-b8f8-211b06d0c42e,Inbound,Returns,Reverse Pickup Enquiry,,4a8eeca9-cd0d-4ae0-a30c-b462d46a899f,03/07/2023 21:28,17/08/2023 13:59,17/08/2023 14:00,17-Aug-23,HYDERABAD,LifeStyle,991,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
e30d73db-c9d4-48f1-a8b6-983391bb5889,Inbound,Order Related,Delayed,,bd3f4949-3bd8-47aa-8c38-b46c42bec90d,17/07/2023 20:01,17/08/2023 11:39,17/08/2023 11:43,17-Aug-23,FARIDABAD,Furniture,1253,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a022fb8b-a3bd-4282-8a1d-0d8f9965bd87,Inbound,Order Related,Order status enquiry,,8c2b8dc1-b042-4b39-a8b2-1d790c29eef4,,17/08/2023 19:35,17/08/2023 20:46,17-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
2f72d82a-7037-4778-860c-8542da9050da,Inbound,Returns,Reverse Pickup Enquiry,,380af5a8-8924-4c3c-88ba-9c089975f011,,17/08/2023 17:50,17/08/2023 18:47,17-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
b13e51c5-8de0-48bd-a1ed-cd980e6e873c,Outcall,Returns,Return request,,0acc1491-9866-44b2-8b61-963d9bb2eecd,30/07/2023 15:59,17/08/2023 16:03,17/08/2023 17:43,17-Aug-23,KOLKATA,Electronics,999,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
dcd7c1f6-f479-43af-a372-f1c34843cf46,Inbound,Order Related,Order status enquiry,,5104fd4f-9112-44a1-9b9e-82fefce13456,,17/08/2023 16:25,17/08/2023 16:26,17-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
befacfdf-9749-460d-8a78-4558b0ec5869,Inbound,Order Related,Order status enquiry,,43b635ec-9637-4c40-bc45-103611cf5fe4,,17/08/2023 10:29,17/08/2023 10:46,17-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
da90059e-a756-4238-bca9-54544c0a1b14,Inbound,Refund Related,Refund Enquiry,Very nice service.??,0d0c8432-29a0-42a5-b8a6-a0c696bca8a2,,17/08/2023 11:57,17/08/2023 16:41,17-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
affcc2f4-d51c-4a5e-98e0-45b9a8cfc48c,Inbound,Returns,Reverse Pickup Enquiry,,c9f79afd-9079-4bc7-8af3-097453d88aa8,,17/08/2023 12:40,17/08/2023 12:57,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
11e7e073-f646-43a8-aa18-a71c9968b35c,Inbound,Returns,Service Centres Related,,26734725-a93c-4d23-bb78-ee65d2df3ad3,,17/08/2023 17:51,17/08/2023 18:08,17-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
d83e14cb-c7ab-4210-b82e-3f465c69b8d8,Inbound,Returns,Wrong,,528c2212-9bb1-4aef-a54d-fc6ba86de697,,17/08/2023 20:48,17/08/2023 20:49,17-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
d393f8ca-0b29-403a-81f5-7288438d73b5,Email,Cancellation,Not Needed,,1d598b13-0149-43c9-8cf3-7a578636fd44,05/08/2023 10:04,17/08/2023 11:43,17/08/2023 12:12,17-Aug-23,BANGALORE,Electronics,1599,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
6b2d36d2-df9f-4125-8f6b-de6e83f39c4f,Inbound,Returns,Fraudulent User,,411297aa-9549-4bc0-b0b3-9653bad1e849,,17/08/2023 14:20,17/08/2023 17:11,17-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
9a488b8f-4abe-4871-a84f-5bdcd341a158,Inbound,Returns,Reverse Pickup Enquiry,,9fec114d-5bc9-44cc-aa25-34ecb9bcd23b,,17/08/2023 18:52,17/08/2023 18:54,17-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
a63723d8-ccfe-462b-b60b-8d9e2a9351ad,Outcall,Cancellation,Not Needed,,81202899-9547-4cd2-b16f-77f0f9f48ab8,07/08/2023 10:24,17/08/2023 17:55,17/08/2023 17:56,17-Aug-23,DURG,Books & General merchandise,15,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
e1879b42-8bcc-4906-bf3c-75c6e81508ca,Inbound,Returns,Return request,Good ,33cdc2d0-fa0d-40f0-8fed-236e1ef2a23e,06/08/2023 14:57,17/08/2023 10:44,17/08/2023 10:45,17-Aug-23,SILIGURI,Electronics,1499,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
cf34c86d-afe8-466a-bc5d-1fb2e3246e2f,Inbound,Order Related,Delayed,,c9564dde-e7a9-4dce-ae64-4ede0db2e8f7,,17/08/2023 11:42,17/08/2023 11:44,17-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1d2e1903-191b-47d6-a428-508b9bf9bd85,Outcall,Returns,Return request,,bd7957b6-3d2f-4d0b-b88b-39131276e999,,17/08/2023 20:17,17/08/2023 20:21,17-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
10b7dc0a-d419-4eed-a97c-5a3141b9eb8d,Inbound,Returns,Return request,,07d508d4-6f04-4ee1-9780-3f57e29e1a2c,29/07/2023 10:56,17/08/2023 08:21,17/08/2023 09:49,17-Aug-23,NAVSARI,Home Appliences,2249,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
2eac2d99-a362-4b45-a01a-18a118da17e3,Inbound,Returns,Wrong,,1919fb5d-9c60-4981-9e13-17f8ed3f8f9a,,17/08/2023 19:35,17/08/2023 19:38,17-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
e2558124-b94e-4a99-9afd-373375c9efb6,Inbound,Returns,Reverse Pickup Enquiry,,53c9d83e-9958-4d76-91f0-40a30997f079,,17/08/2023 18:42,17/08/2023 20:02,17-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
8670586c-a41a-4768-8037-1b12c495e2d0,Inbound,Returns,Reverse Pickup Enquiry,Good ??,50697483-1004-40bc-ad97-142a9bc6268e,,17/08/2023 00:11,17/08/2023 00:18,17-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
407a3688-7654-42a3-a4bd-b53c9bdb0854,Inbound,Order Related,Invoice request,,9f8a82d1-6fb3-4866-934d-5fd21f1c01bf,,17/08/2023 10:52,17/08/2023 10:55,17-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,4
76edaf9c-ce16-4eaa-ba78-21f3dc8ca4a2,Inbound,Order Related,Customer Requested Modifications,,8a963692-c6c1-4715-83d3-2c7b8c0e0268,,17/08/2023 11:13,17/08/2023 11:18,17-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
f83b05f2-6205-4738-9216-3aa86e3e15c2,Inbound,Refund Related,Refund Enquiry,Poda,6e17d324-d6e7-45f7-bd65-4e1ebe1b5804,,17/08/2023 15:39,17/08/2023 17:10,17-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
89bd406f-0fc2-4b19-bfbd-d5645abed442,Inbound,Returns,Return request,,8fdd61a1-2429-453c-9489-bbb0b6422f56,,17/08/2023 21:54,17/08/2023 21:57,17-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
331dce01-92be-4f62-b1a3-b947720c35b4,Outcall,Returns,Return request,,ce45d65d-9fce-4b16-8272-e2683f86a745,,17/08/2023 15:20,17/08/2023 15:23,17-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
a5dc11f3-e702-446c-943c-1fcdcfef2bc1,Inbound,Returns,Reverse Pickup Enquiry,,9b6067e3-0537-45c6-9be1-cc9d706d38eb,,17/08/2023 07:28,17/08/2023 10:26,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
28203cba-82f8-4620-973f-779ea58e7748,Inbound,Returns,Reverse Pickup Enquiry,Response time is too long ,0f08683d-c437-4f59-82f3-893be1ff893b,,17/08/2023 11:53,17/08/2023 12:00,17-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
6974eb01-a1c9-4ac5-ade4-d4058b6f4447,Inbound,Shopzilla Related,Signup Issues,,8706463e-1936-4196-9957-9bfb6bcc710c,,17/08/2023 13:16,17/08/2023 13:34,17-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
4867fe01-647e-4aaa-83d6-264a8e4a243b,Inbound,Refund Related,Refund Enquiry,,6406bbc0-47ca-46e5-b3ff-8ba37e03bd8f,,17/08/2023 20:27,18/08/2023 00:47,18-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
ea06b1b1-80fa-4300-be94-3e44e87ad12f,Inbound,Returns,Reverse Pickup Enquiry,,469fc7ea-b93a-4f33-bf1d-93548e793265,,17/08/2023 10:52,17/08/2023 13:24,17-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
4585ab16-c9d5-4b2b-9557-4d85b1981c88,Inbound,Returns,Reverse Pickup Enquiry,Good service ,aafe1c8f-3adf-4eac-a330-e04f86d2acac,,17/08/2023 12:09,17/08/2023 12:12,17-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
d593a590-1a4a-45b6-a5d1-00cd41145f0a,Outcall,Returns,Reverse Pickup Enquiry,My problem not solve,b3af8fcf-95db-47d3-8c65-adf1a5b177a5,03/07/2023 22:58,14/08/2023 19:46,17/08/2023 16:31,17-Aug-23,PURI,Electronics,1399,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
379acbad-0d16-43db-9412-516a37f3c59e,Inbound,Returns,Return request,,81db9c93-60d1-442e-ba3e-339cd0d1f808,,15/08/2023 12:45,17/08/2023 18:38,17-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
71f039f1-bb97-46c2-8f68-dac352b56544,Inbound,Order Related,Priority delivery,,29f605d7-2218-4511-8279-73bfdff775e0,,17/08/2023 22:05,17/08/2023 22:06,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
762347e9-acf5-4f84-a795-83d0e31a9a17,Inbound,Order Related,Order status enquiry,,a45b6fca-b57d-483c-ad35-8df890622c91,12/08/2023 19:05,17/08/2023 12:48,17/08/2023 12:48,17-Aug-23,DEHRADUN,Electronics,699,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
69df42f2-84cf-44c2-a842-c4b42ec45f97,Inbound,Returns,Reverse Pickup Enquiry,,fd1885ec-1cee-4fcc-8206-a5041d352457,,17/08/2023 12:21,17/08/2023 12:22,17-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
4925ebab-9f1f-486f-853b-45714e719a87,Inbound,Returns,Reverse Pickup Enquiry,,9725434a-ffa6-46ba-a1cd-5e7969fbff95,,17/08/2023 12:48,17/08/2023 12:53,17-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fae73363-56f0-4fca-a237-5dad814bf52b,Inbound,Returns,Reverse Pickup Enquiry,It's good coustomer sappoet,8d3ccd4b-cc03-44d6-ae97-57db32dc4aa1,31/07/2023 15:03,17/08/2023 21:55,17/08/2023 21:56,17-Aug-23,SUPAUL,Home,580,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
f3d163b6-e3f7-496f-a88e-b14aea756d10,Inbound,Returns,Wrong,,c131fd87-c938-4441-ac58-44d2b9fda243,,17/08/2023 21:52,17/08/2023 21:55,17-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
6ca7c750-dee1-42cd-8835-1dbbba3b291a,Inbound,Payments related,PayLater related,,96b5fcae-1737-46cf-8e8c-820a33ab8baa,,17/08/2023 09:28,17/08/2023 09:31,17-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
d423176b-49b9-4175-a1e0-1a8e8829c3b7,Inbound,Product Queries,Product Specific Information,,ba822534-22a0-42a9-9680-8d09f19203e7,,17/08/2023 15:19,17/08/2023 15:21,17-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
163e1afc-f2b5-4eed-8f89-9c23c45c575f,Inbound,Refund Related,Refund Enquiry,,15935ba5-eef6-4cf5-a21a-2c82d80cbd8d,,17/08/2023 17:22,17/08/2023 17:23,17-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
feda0ccc-8b64-4a9b-a2fb-7fa1a42d108c,Inbound,Returns,Reverse Pickup Enquiry,,27e1a6fe-7bdf-494d-819a-f2ec3e077b6a,,17/08/2023 20:10,17/08/2023 20:13,17-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
7894e673-25a5-43b2-81a2-aa7954d40e2d,Inbound,Returns,Fraudulent User,,36dd6a65-6d06-4b08-ac7c-d5af642c398e,,17/08/2023 22:45,17/08/2023 22:49,17-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
2f7eb29a-1e4d-4af5-ac1e-323b33fb8da9,Inbound,Returns,Reverse Pickup Enquiry,,c145fc50-5ae4-41c2-85d3-fc319d7b9bc0,,17/08/2023 14:27,17/08/2023 14:32,17-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
4db645c5-8232-4c49-abd8-b50e2f07d808,Inbound,Order Related,Order status enquiry,I expect fast delivery service,e6db3f36-38a7-45c7-a203-b5de90d26ace,,17/08/2023 19:30,17/08/2023 19:34,17-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
57ba9eef-81b7-4412-8483-0fd7327218fe,Inbound,Returns,Fraudulent User,Good,4e2b2cf3-b3d5-48c8-9dc2-2fb1d006f04e,,17/08/2023 22:56,17/08/2023 23:30,17-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
7d8ed487-8956-4e7d-b1c2-adb025dffea8,Outcall,Returns,Reverse Pickup Enquiry,There was false promise and it\u2019s cheating.. the executive told he\u2019ll resolve the issue by creating fresh return for the product and I kept waited and there\u2019s nothing on it. Just resolve the issue,269a5844-d4ce-40a3-8d48-581d79110855,,15/08/2023 11:45,17/08/2023 01:09,17-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
e0bb9fcf-b1f8-4073-9016-8928a96f1d5a,Inbound,Order Related,Order status enquiry,,ba5d468e-8d50-420d-a8bb-2fe37d40a2e8,,17/08/2023 10:41,17/08/2023 16:13,17-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
a32504b9-27a5-4dda-8645-e416b0f30544,Inbound,Order Related,Installation/demo,,9fec50aa-14a2-48a8-8f88-a1321e121a48,,17/08/2023 08:54,17/08/2023 08:56,17-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
cfd46172-f0e4-48c2-b379-9e7d269cd924,Inbound,Returns,Reverse Pickup Enquiry,Good ,36f4c5b8-9f00-4262-97ec-d69d273356c7,,17/08/2023 12:21,17/08/2023 12:28,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
539cde0a-c02c-42af-80de-c31afbc1323d,Inbound,Returns,Exchange / Replacement,The customer service executive was  quite good with his communication and problem solving approach and should be recognised for his efforts.,d2ffd8cb-802c-43a2-810e-00e83445d359,,17/08/2023 01:50,17/08/2023 02:22,17-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
c94422db-6af7-4bd2-a667-1f8bbfdb867e,Inbound,Returns,Reverse Pickup Enquiry,,462fd4e9-4757-420e-855c-a5c91e95f2d1,,17/08/2023 09:26,17/08/2023 09:31,17-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
79f40a75-51a5-42bd-ad46-a46afde11c7b,Inbound,Order Related,Installation/demo,,bdfe3c03-ac56-4e9c-978f-87fb778e65f7,,17/08/2023 10:12,17/08/2023 10:27,17-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
e90028ba-e462-4966-a9d5-59431387748f,Inbound,Returns,Reverse Pickup Enquiry,??,3d67c711-cf60-4495-976f-3cb5da11de37,,17/08/2023 12:37,17/08/2023 15:21,17-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
3edfcb79-6ebb-413e-98ac-45092a47b472,Inbound,Returns,Wrong,,810b36dc-0b82-45b7-b8d7-837dc9ccd7aa,,17/08/2023 13:01,17/08/2023 13:03,17-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
5d475f88-1b49-420d-8074-41ae04d6134f,Inbound,Order Related,Invoice request,,0e188450-7e75-4628-852d-3b500463f51e,,17/08/2023 22:20,17/08/2023 22:36,17-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c923aaf6-2047-4557-8c23-12ce3fd0f6f2,Inbound,Returns,Reverse Pickup Enquiry,Reduce time to resol,090751bf-e627-4de5-bd54-dd27c5143165,,17/08/2023 13:50,17/08/2023 18:11,17-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
e0106d4f-2272-4070-9517-14f0fa8fe103,Inbound,Returns,Reverse Pickup Enquiry,,b857176e-c1e2-4be0-8349-c0b72e0e4bc8,,17/08/2023 17:37,17/08/2023 17:38,17-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c7326093-3706-4a61-9423-5d948d600195,Inbound,Order Related,Installation/demo,,c79b108a-5022-481a-84a6-3a98b13a9ef4,,17/08/2023 20:11,17/08/2023 20:29,17-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
e0442951-88da-4534-a037-977ce3898f70,Inbound,Product Queries,Product Specific Information,,9236ee66-b7fd-4b9c-9d7c-c407d5e7e2a0,,17/08/2023 21:06,17/08/2023 21:10,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
b878f8b7-f90f-476b-808a-dbcba5a46f17,Outcall,Returns,Return request,Am satisfied with you ,722ccb65-299a-414f-8507-eb2174b2ffb9,,17/08/2023 11:10,17/08/2023 11:12,17-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1c0feb9f-3239-4d88-9cac-338bf3370d8b,Inbound,Order Related,Installation/demo,,79b96cfb-eaff-4fd2-9d15-1c7c160bb6cc,,17/08/2023 11:06,17/08/2023 11:17,17-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
55e64095-1c44-424c-9ed1-bb94bf1cf0b0,Inbound,Returns,Reverse Pickup Enquiry,,2b786e31-246d-45c6-b07f-ead0b5f6d4d6,,17/08/2023 11:52,17/08/2023 12:37,17-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
8bb376fe-3516-44b5-b2be-0d3160b8c493,Inbound,Returns,Return request,,afb6a356-83e1-42b2-87c3-9efc95e09e0c,,17/08/2023 17:21,17/08/2023 18:04,17-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
33b7a7d6-54d8-4d04-a5b7-f51db75ff273,Inbound,Order Related,Installation/demo,,05b57e96-393c-47db-b5c1-742f1c6d3b67,,17/08/2023 23:46,18/08/2023 00:08,18-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
37a98251-7394-4075-b7e8-9f36446395a6,Inbound,Returns,Service Centres Related,No thanks ,886f8089-621c-4d8a-9717-cfe65efa56cf,,15/08/2023 18:03,17/08/2023 11:50,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
3e691fc1-4469-46f6-bdb2-16a991430e7c,Inbound,Returns,Reverse Pickup Enquiry,You should report issue to the seller and make restrictions on bad quality products.Because it makes doubt for customers believe Shopzilla product and service.Shopzilla must arrange compensation on the bad producet if not returned.,fc1b4618-eec7-4177-855f-986215fc8bd9,,17/08/2023 10:26,17/08/2023 10:29,17-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
986e489a-6af9-4f11-9589-4b750f3d7e31,Inbound,Order Related,Invoice request,,4dc809a4-ddcd-4121-80fc-fc7280eac563,,17/08/2023 13:04,17/08/2023 14:47,17-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
212ecaf3-0f51-4882-9af8-19547c1bf21d,Inbound,Product Queries,Product Specific Information,,e89b76c2-1f5c-4a5a-8432-773e105b8363,,17/08/2023 18:54,17/08/2023 20:52,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
c740b2a6-0d4e-4cc5-878b-fd5a85182b2c,Inbound,Returns,Fraudulent User,,5858158b-831f-48ea-a438-8757eeec46a1,,17/08/2023 09:45,17/08/2023 14:21,17-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,1
adcbe418-a39b-42d5-b2e7-b075d85bd44e,Inbound,Returns,Reverse Pickup Enquiry,,e396879e-dc08-4b78-ab9c-dca1b470a2f7,,17/08/2023 12:20,17/08/2023 12:21,17-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
296c65ac-1635-4781-8786-0525d4af5574,Inbound,Shopzilla Related,Shopzila Premium Related,,4a262675-09e4-4763-b382-2bf5905b543e,,17/08/2023 14:47,17/08/2023 14:48,17-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
28dfc564-fb7c-4f71-bc8e-aa2fcc3a18d0,Inbound,Returns,Reverse Pickup Enquiry,Good job,88463cb5-ab16-48f2-aa23-62c6cd55be47,,17/08/2023 18:58,17/08/2023 18:58,17-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
cc68bf3f-b1aa-4834-ad5e-5832947dae8c,Outcall,Returns,Fraudulent User,Good...,164a9298-f1d1-4ec3-b68e-474b838bfc15,,17/08/2023 11:50,17/08/2023 13:40,17-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
ddeae934-4f71-476b-a723-e94e0e939dca,Inbound,Returns,Reverse Pickup Enquiry,Voice problem but not refund,ad6830df-db62-490c-907f-757c2c588a7e,,17/08/2023 12:25,17/08/2023 15:34,17-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
a5d61295-e2a6-4497-9837-ec4a1741441f,Inbound,Returns,Fraudulent User,Conversation was good ,e48146cc-bdba-4834-b873-89169c6eef47,,17/08/2023 13:06,17/08/2023 13:08,17-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
6c08cca7-17e6-4826-8647-7c6cd83bf0fa,Inbound,Product Queries,Product Specific Information,,4a7750dc-ebf7-4f33-8787-68fcd544cc7c,,15/08/2023 09:54,17/08/2023 15:10,17-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
189457ec-1d59-47c5-a8b2-696eba85ccfa,Inbound,Returns,Reverse Pickup Enquiry,,d723fc64-afcc-418f-8778-216d5d75333c,,17/08/2023 06:30,17/08/2023 06:31,17-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
b941f856-7f3c-437e-8428-5fb5c012a277,Inbound,Returns,Return request,,49379ed0-0b1d-4c3f-ab57-8493650e63e2,,17/08/2023 08:17,17/08/2023 11:53,17-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
e618d446-a1f1-4f1f-8aba-9ee81e3900b6,Inbound,Returns,Missing,Good service ,d5aff5ad-fdca-441e-99c8-0ba6be5111cb,,17/08/2023 11:13,17/08/2023 11:34,17-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
40d4862b-5a66-4e01-a2ab-23df4cf0612c,Inbound,Returns,Reverse Pickup Enquiry,,8fffa76e-1113-4516-9f8d-358021eb9231,,16/08/2023 14:33,17/08/2023 08:10,17-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d5c38e89-33d6-4319-8aef-7cebaa590ec5,Inbound,Returns,Exchange / Replacement,,adc3d6d8-dde3-40f7-9996-0e1e2026c107,10/08/2023 12:32,17/08/2023 12:15,17/08/2023 15:08,17-Aug-23,GONDA,Mobile,6199,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
e45acd3e-5d71-4c56-b451-485872462118,Inbound,Order Related,Order status enquiry,,0c1bc730-9696-43dc-abbb-3fd5e22ea559,,17/08/2023 16:35,17/08/2023 19:05,17-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,1
a774622f-d5fd-4e9c-ae34-8ff42dbd583b,Inbound,Returns,Reverse Pickup Enquiry,It was a absolutely good.,edf843e2-ef85-4c30-b107-c55e7ced1fe6,,17/08/2023 10:42,17/08/2023 10:45,17-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a408e19c-fa38-4d38-a8c5-87c40f91b5da,Inbound,Order Related,Delayed,,a7f0557f-0245-4c6a-9c80-9192d1bf96a1,,17/08/2023 12:54,17/08/2023 12:57,17-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
8e0a6ee8-df81-4c4c-ad30-7b193335da47,Inbound,Returns,Reverse Pickup Enquiry,,f9ef59cc-b466-4dff-a14d-5290c385e6f4,,17/08/2023 17:44,17/08/2023 17:45,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
8dfcdf36-5d91-483b-99f3-b7b89d612f9b,Inbound,Order Related,Order status enquiry,,211c631f-454f-4c28-a1df-e50e9cbf4781,10/08/2023 20:51,17/08/2023 10:38,17/08/2023 11:24,17-Aug-23,JABALPUR,Electronics,569,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
58d4abc2-7c4b-4f7d-80ee-af3008474086,Inbound,Returns,Wrong,,2fc54978-b7d4-4870-b94d-be531cf283f2,,17/08/2023 07:11,17/08/2023 07:17,17-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f293e248-15ef-4bf5-b501-772a8d69133b,Outcall,Returns,Return request,Please don't send another product,7297b54c-b17e-4c7a-a44f-cecc3db28c9e,,17/08/2023 16:13,17/08/2023 16:16,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
910a417c-bb82-4f98-ac58-00300277d707,Inbound,Returns,Return request,,35be2d1f-f33a-4485-9ea6-76ea474f0c0c,,17/08/2023 17:41,17/08/2023 18:21,17-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0c7b32a4-1ae8-43a6-b431-2ec27ab67154,Email,Order Related,Delayed,wrost feedback service from Shopzilla,1dd814b9-ddad-442b-96ea-8cd85efd8d6c,05/08/2023 13:33,17/08/2023 20:02,17/08/2023 20:02,17-Aug-23,DADRI,Books & General merchandise,298,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
06205bd3-2def-48bc-8409-52f18cbcb928,Inbound,Returns,Return request,,ea04b11c-af7b-447b-8e3a-dc84a6b5cc33,,17/08/2023 21:10,17/08/2023 21:20,17-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
29821e82-279d-4cdb-bdfc-8d7bed33a0b1,Inbound,Returns,Reverse Pickup Enquiry,Thank you sir ,9522f4aa-03df-4760-af9a-6b09c3c36bcc,,17/08/2023 08:22,17/08/2023 08:28,17-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
785ceb56-d9ae-4998-be51-4dc6bfd4f661,Inbound,Order Related,Order status enquiry,Abhi Tak thik information Nehi mil   he ?,089732f0-a5ae-421c-8a57-f83fe64b7b26,,17/08/2023 10:45,17/08/2023 12:34,17-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
c9a49d6a-0314-48da-85b6-6ce9e47af5a6,Inbound,Returns,Exchange / Replacement,,d63119a5-f8d7-4f81-acd7-feee11fae649,26/07/2023 23:29,17/08/2023 15:30,17/08/2023 15:33,17-Aug-23,MUMBAI,Mobile,29999,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
8bb6f4d7-d9d7-44ed-8a15-652f5f5ad76c,Inbound,Returns,Fraudulent User,Good ????,5b28fa81-5064-4c28-b49f-cdf6fb7235b9,,17/08/2023 10:34,17/08/2023 10:46,17-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e09b61c1-4c5e-4216-ba7e-5231122ccfdd,Inbound,Returns,Reverse Pickup Enquiry,,7140f550-a29f-4da4-ae23-2c8cda3b1fb3,,17/08/2023 16:16,17/08/2023 16:18,17-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3ef2e558-950c-4250-9dc7-cee818852fe5,Inbound,Order Related,Delayed,..... nothing to say ??,01d320b6-2bd7-492c-89ae-03fb5a27e870,02/08/2023 09:25,17/08/2023 09:00,17/08/2023 09:01,17-Aug-23,HYDERABAD,LifeStyle,379,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
12a1de39-a7e2-4ebd-a87e-1a785a5d4ecd,Inbound,Returns,Product related Issues,Quick and Good Response by customer executive to solve my query. Thanks.,d0b34473-c073-4c1d-bead-1bdd5fd8385d,,17/08/2023 08:28,17/08/2023 10:13,17-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
d38db06d-e400-432a-845b-3192a0650694,Inbound,Returns,Reverse Pickup Enquiry,,0f2a4f07-317b-4fdc-a48b-a062e8a4868e,,17/08/2023 09:32,17/08/2023 09:33,17-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6236f620-3d54-4534-9bbc-ac20f99fa3bd,Inbound,Order Related,Installation/demo,,d9fb27f0-9e05-4624-972b-36bc34f97792,,17/08/2023 15:35,17/08/2023 17:03,17-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
4ddc8138-68ce-4761-ad38-2d4d3a7ecb97,Inbound,Order Related,Order status enquiry,,48df6623-21dc-4a40-a9b7-e8208ca5beb7,25/05/2023 16:31,17/08/2023 23:16,17/08/2023 23:20,17-Aug-23,LUCKNOW,Home,664,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
5b16ddc4-8fc4-4aa1-a3fb-38c8abc0765a,Inbound,Refund Related,Refund Enquiry,Very good ,30a41d0e-0f8c-43bb-adb8-558af9c161ff,,17/08/2023 09:36,17/08/2023 15:36,17-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
d4a702d4-7b66-4cc3-9bba-c35c07fb9794,Inbound,Shopzilla Related,General Enquiry,,23c4c395-2db1-4b3c-9add-3cc4ca007bc1,,17/08/2023 12:08,17/08/2023 12:14,17-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
0ec52a5e-f293-4fee-be01-3697e1f0957c,Inbound,Order Related,Invoice request,,80e7d406-02d4-4b84-bdd8-53c647687908,,17/08/2023 16:03,17/08/2023 16:06,17-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,4
897281c5-a834-44b3-8546-b39af10f5d84,Inbound,Returns,Return request,,f0e2583c-c2c5-4cea-aca1-8915ae714fc9,27/07/2023 10:02,17/08/2023 15:15,17/08/2023 15:18,17-Aug-23,BELLARY,Electronics,999,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
9c283240-4db5-46c7-b264-16328e2a8fd6,Inbound,Order Related,Delayed,,9348b7c6-dd38-41e0-b063-0d167976d946,,17/08/2023 13:34,17/08/2023 14:43,17-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
7f69d48e-adb0-4d54-b446-a2ea16478f77,Inbound,Returns,Reverse Pickup Enquiry,Good ,6eefeaa2-ac13-47c1-a07e-963f95d6bbfc,,17/08/2023 12:38,17/08/2023 12:41,17-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,3
2eadcbcb-a287-4128-9a18-e1e0299e4af5,Inbound,Returns,Return request,"Needs product as order, light gold M ",8cc42efb-e480-47e4-8591-0090416c43fc,,17/08/2023 18:45,17/08/2023 19:39,17-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
37dae1fa-6516-4d94-a9d2-0022c5569ffa,Inbound,Returns,Return request,,5889463f-a96a-463b-aba8-73f0f853ab05,,17/08/2023 17:59,18/08/2023 01:43,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
0b37daec-1990-4df7-bdd4-135c09d62b20,Inbound,Returns,Wrong,,66b6cd7f-d36b-45a7-aee7-c48a44d6f1d1,,17/08/2023 11:50,17/08/2023 12:08,17-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
9881487e-3f87-43c8-8538-39c1aa878806,Inbound,Order Related,General Enquiry,,9632ef95-3963-469c-9ee0-ad2fc0cc2ffe,,17/08/2023 09:14,17/08/2023 09:22,17-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
dcd79405-cc92-426c-a6d0-1173a72af97a,Inbound,Returns,Service Centres Related,Thank you ,65d0476d-357e-47d7-831f-276799d0c8fb,,17/08/2023 09:59,17/08/2023 10:02,17-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,1
6b9d82aa-b616-4a85-9816-40b8816b2431,Inbound,Returns,Return request,,e43814f3-89b3-4ca5-8884-7509702a1af4,,17/08/2023 11:21,17/08/2023 11:28,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
7e4f7187-62a5-4088-89a4-8e3907716af6,Inbound,Returns,Damaged,,03bba4bf-0515-4ac8-8e18-206136509f33,,17/08/2023 13:58,17/08/2023 19:29,17-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
3a336507-a138-48a0-bdca-1bd5c6b38338,Inbound,Order Related,Delayed,,0514d9b6-47c4-4c5f-b4f2-3a125ca218cf,,17/08/2023 16:17,17/08/2023 16:35,17-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
7efe51ab-6af4-4f6e-beeb-4ea348b54408,Inbound,Returns,Wrong,,ff908870-4f1a-45a1-b2b1-6faddf10bc98,09/08/2023 00:20,16/08/2023 09:37,17/08/2023 00:08,17-Aug-23,NARNAUL,LifeStyle,615,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,3
0de369e4-4fa6-496a-beac-aabb1e54d39f,Outcall,Cancellation,Not Needed,,2f681aab-29eb-40a1-a5c3-c8a135240bee,,17/08/2023 17:21,17/08/2023 17:25,17-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
c008a5e3-50c6-432d-b2c8-c605ce3a61a7,Inbound,Returns,Return request,,e461c250-6e20-4c5f-9b6e-30b17d6c905b,,17/08/2023 18:44,17/08/2023 18:48,17-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
7d6c9774-060e-4365-84ab-df053b80abab,Inbound,Returns,Return request,,ace3ba47-59f9-4ff0-80d4-59bd0cb88dba,,17/08/2023 21:02,17/08/2023 21:10,17-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
14296552-9bb5-4f19-98a0-720510a4f0a8,Inbound,Returns,Reverse Pickup Enquiry,,475dd073-1e7a-478a-a2b8-73b5d2b90a8e,,17/08/2023 10:28,17/08/2023 10:29,17-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
9650ddfc-cd86-4100-82d7-fd00f35dac8c,Inbound,Cancellation,Not Needed,,c258d808-6a60-495a-a084-e2f5e4ebfd91,,17/08/2023 10:16,17/08/2023 10:46,17-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
33c68593-59ae-4fa3-adb7-870fa1d52205,Inbound,Returns,Reverse Pickup Enquiry,V.good,844788e2-9f56-4ad0-a040-6b8dfb86f2fc,,17/08/2023 10:32,17/08/2023 10:34,17-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e816846f-033d-4692-8c58-a16e1412f767,Inbound,Returns,Reverse Pickup Enquiry,"Customer service team should have information on previous revert, also proper response should be provided instead extending dates. There is no mechanism to speak to Supervisor in case of unsatisfactory resolution",e516ad11-09ad-4f0c-9cb3-d4e04a549e7d,,17/08/2023 08:21,17/08/2023 08:34,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
1cf58813-7595-45d6-8265-740d4d92b72e,Inbound,Payments related,Online Payment Issues,Plzzz look after my concern it\u2019s a humble request u too please ,fc763c19-7dfc-4ca9-8eb0-42611a93de69,,17/08/2023 11:26,17/08/2023 11:27,17-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
c0765306-1e6e-43db-8c51-982a408bceee,Inbound,Returns,Reverse Pickup Enquiry,,fe072762-0a92-425c-af44-6426de4436be,,17/08/2023 10:12,17/08/2023 14:26,17-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
cca31e2a-5924-4971-bafa-a32fc83498cf,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,e3811860-4dc6-491a-921d-75c8b9304551,,17/08/2023 10:52,17/08/2023 10:52,17-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
751f1c21-2ffd-4617-b130-5aeb42cc70b8,Inbound,Returns,Service Centres Related,,640624ff-369d-4fd2-99fa-a95cbe1e4b14,,17/08/2023 18:18,17/08/2023 18:50,17-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
f21e6550-3792-4b91-af31-3fee1a233e7d,Inbound,Returns,Fraudulent User,Good,7628ee9c-f7e4-440d-9b57-7bed7dc9d90d,,17/08/2023 20:16,17/08/2023 20:19,17-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
b9e1a470-bd37-4a2e-b737-ef05efabc708,Inbound,Product Queries,Product Specific Information,Your sellers making froud on your platform ,9886154b-4282-42ee-9d45-f25f9a478e0b,,17/08/2023 20:18,17/08/2023 20:47,17-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,1
1e1f5dda-3a92-4423-97d1-b19a68d21c59,Inbound,Returns,Wrong,,ca55f82e-c992-4db0-8106-a562a2fd5e85,,17/08/2023 11:33,17/08/2023 14:41,17-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,2
bfb578bc-41f2-47c3-a97d-ed7f24103ed1,Inbound,Order Related,Order status enquiry,,5a01d5f7-c3ca-43a3-afbe-80141e7d3ca4,,17/08/2023 15:41,17/08/2023 15:42,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,3
e6fda130-450d-4aca-af23-2f62a666337c,Outcall,Returns,Return request,Good ,bdb81b02-405d-4348-a0bc-cba8eb56b6c4,,17/08/2023 14:36,17/08/2023 14:43,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
23b2a983-3c85-406a-92a9-3c57cfe8c952,Inbound,Returns,Reverse Pickup Enquiry,,d1711885-cf42-461a-b327-f5e07ed496b3,,17/08/2023 09:31,17/08/2023 09:33,17-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
dd7d0f87-8215-4224-ac14-666479dc2189,Inbound,Returns,Reverse Pickup Enquiry,,24a92d27-4081-4439-a2e8-088db0d35744,,17/08/2023 16:58,17/08/2023 17:01,17-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9b15e305-c7be-4492-a195-3840dac645b8,Inbound,Returns,Reverse Pickup Enquiry,. ,561bd291-b56d-455a-90d3-ebcf71501ad0,30/07/2023 17:22,17/08/2023 10:05,17/08/2023 10:10,17-Aug-23,GONDA,Electronics,995,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
549b1cc5-4859-4b45-a6ff-ad6dceaaa7fd,Inbound,Refund Related,Refund Enquiry,,9549ec65-5344-4075-92ae-70dea3d9069e,,17/08/2023 14:24,17/08/2023 18:43,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,3
6031cdc6-bbfe-47a2-a99e-7a1178446360,Inbound,Returns,Reverse Pickup Enquiry,Pls give real information about the product ,4dd82e70-0ad8-4894-8d24-b9237831fa6c,,17/08/2023 19:58,17/08/2023 19:58,17-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1b63ee49-b9c9-46c3-ab3c-5936ae777f37,Inbound,Returns,Return request,"Costumer care is very good and supportive, tried to solve my issue ",a7befddb-118f-4d35-9d80-6bfc714b715d,,17/08/2023 11:22,17/08/2023 11:47,17-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
cf477f4c-318a-40f6-b4b2-ed70a3ed0e77,Inbound,Product Queries,Product Specific Information,Please fix the delay issue.  Thank you.,de845278-1ff1-4a29-b234-ccdc3e6e2a3a,,17/08/2023 14:00,17/08/2023 14:09,17-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
b73c1317-f800-41bc-a4f3-7229d2dd0173,Inbound,Returns,Return request,,b1932d6f-2303-4224-a981-b5a6b63add67,,17/08/2023 09:30,17/08/2023 09:32,17-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
824bffd3-dd80-4bfe-a828-f76336195b0e,Inbound,Product Queries,Product Specific Information,,55625fb1-b567-4bf4-a264-40c054a5e0eb,,17/08/2023 12:44,17/08/2023 13:32,17-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,4
6f0ac033-cc8e-4fd6-8cc8-f0cd1d1d14b9,Inbound,Order Related,Delayed,,b7a3a267-7e2e-4e60-aafd-11f6fedb72a4,11/08/2023 22:20,14/08/2023 10:59,17/08/2023 08:00,17-Aug-23,PUNE,Electronics,1099,,Casey Holmes,William Park,John Smith,31-60,Morning,5
cce8c4a6-e531-444f-9832-eb151db68e28,Inbound,Returns,Reverse Pickup Enquiry,,a3d4aaef-234f-46ff-9a8d-de7a5ccb8eeb,,17/08/2023 16:12,17/08/2023 16:13,17-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
7d2d0664-f082-48e6-97c4-5ce29f66a148,Inbound,Others,Call disconnected,,fa10dc6b-57dd-42fc-805e-94d3827ccf74,,17/08/2023 17:25,17/08/2023 17:26,17-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
8827840a-436b-4d2e-b89e-3c7366f48380,Inbound,Returns,Wrong,,5b0a0adb-b2bf-48f4-bf80-c37ce5fea688,,17/08/2023 11:51,17/08/2023 11:54,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
4fca01f5-ebab-48ea-8768-1343c84c698a,Outcall,Product Queries,Product Specific Information,,34130472-dfa3-4743-9ef1-05ea0aea7db6,,17/08/2023 16:30,17/08/2023 16:31,17-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
04ff2871-eaab-405f-82db-09d1a4da4a99,Inbound,Order Related,Invoice request,,53dc0b90-e7d5-457c-ad30-2c8124dd526a,,17/08/2023 21:37,17/08/2023 21:41,17-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a8c0f66f-a547-462e-bcff-8d37d2b06d84,Inbound,Returns,Wrong,Please make it more easy to contact customer care.,cd00d90b-337a-401c-b56a-4cb9e71ebba2,,17/08/2023 12:34,17/08/2023 12:54,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
415081fd-c680-4b76-aa20-66fd35c4a889,Inbound,Returns,Reverse Pickup Enquiry,,74f6187d-25cc-4956-8cae-e54ee08563b4,,17/08/2023 13:39,17/08/2023 13:40,17-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
b0dfa56e-b57c-4594-b802-bef7714b971b,Inbound,Returns,Reverse Pickup Enquiry,,4d9adde8-8714-4340-b1b4-665f2b6409d7,,17/08/2023 13:37,17/08/2023 13:38,17-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
616321f0-e717-4356-88fa-309ef78c2d28,Inbound,Returns,Return request,I want refund option on my mivi bluetooth speaker ,010a7d0d-c2ce-4cfd-8c6f-7f0d60f24aa0,,17/08/2023 21:28,17/08/2023 21:43,17-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
2200c59b-9165-4e0f-843a-2736ed6af114,Inbound,Returns,Fraudulent User,,7d8d695c-ecb8-466e-a2b3-dd1f8bea2dfb,,17/08/2023 15:38,17/08/2023 17:38,17-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
2d3c5071-0f3d-41a6-9a7d-38c2e98edd56,Inbound,Order Related,Order status enquiry,Good,59b2ecc4-7762-4e14-92dc-a8ec53389093,,17/08/2023 15:22,17/08/2023 15:28,17-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
45272435-00f5-4e1c-9b7a-b0c609799748,Inbound,Order Related,Delayed,Really very bad service,3f83ab34-c495-4364-8e1c-31f0c7da2b57,08/08/2023 22:00,17/08/2023 19:50,17/08/2023 20:03,17-Aug-23,JAMNAGAR,Mobile,24999,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
5870162e-e060-4b88-a117-7b76daed2c11,Inbound,Returns,Return request,No,54b086e4-3ef3-4d0f-b7da-8a235afea16a,,17/08/2023 14:00,17/08/2023 14:12,17-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
05fe027f-7af1-4e49-a4b4-2bfdd45567b1,Inbound,Order Related,Order status enquiry,,2a8a3c5e-bde5-46e1-b1d6-f58dd5a22ff2,13/08/2023 11:58,17/08/2023 09:05,17/08/2023 09:17,17-Aug-23,AURANGABAD,LifeStyle,679,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
b7a853c9-574b-453a-968f-1b60668dd414,Inbound,Order Related,Installation/demo,My issue not resolved ,089e438e-754a-4a04-ae49-36eb0e0d3e8e,,17/08/2023 11:55,17/08/2023 22:07,17-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,1
ca7595d7-8af0-4e1b-81ec-5631e6f9f3bb,Inbound,Order Related,Delayed,"Poor delivery service, ",87d99672-27b1-4db6-a9e4-097cb45b545e,05/08/2023 13:41,17/08/2023 09:32,17/08/2023 11:13,17-Aug-23,NAVI MUMBAI,Mobile,27999,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
deae7503-04cb-4243-87aa-99dc18ae547e,Inbound,Returns,Reverse Pickup Enquiry,,626d761c-4670-4732-9d93-dfd3db5e5329,,16/08/2023 08:41,17/08/2023 05:35,17-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
2e405c0f-12ab-464a-957e-43f3e126e08d,Outcall,Returns,Return request,For customer support I am solve my problem to return item,f0eb0e47-74e1-4ced-85cd-b94ce7daa87b,,16/08/2023 11:18,17/08/2023 12:21,17-Aug-23,,,,538,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
3745b25c-08ce-4ad0-bb0b-3644ded6a26b,Inbound,Returns,Reverse Pickup Enquiry,,df95cd82-d619-40b0-aece-e32e228454bc,,17/08/2023 09:17,17/08/2023 09:20,17-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f9dbe002-77ee-49ae-ba16-162e201c8881,Inbound,Refund Related,Refund Related Issues,,80d4f521-3365-43c1-a64a-df7f32d62f5c,,17/08/2023 10:23,17/08/2023 10:32,17-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,2
46dc7f7a-1911-4625-b51b-68d8de7d899b,Inbound,Returns,Technician Visit,,a7c01c14-e722-4dc4-8382-888fb8666cc2,,17/08/2023 12:57,17/08/2023 12:58,17-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a3a1bae3-bec4-4e3b-80af-6e227316ca4d,Inbound,Returns,Fraudulent User,,3b8e7633-85e7-424b-af74-375c9e5a808a,,17/08/2023 11:27,17/08/2023 11:30,17-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
8bee2690-162d-47a7-b43f-f22e74bd94da,Inbound,Order Related,Delayed,,0c2d2879-ed0b-49b6-91c5-5c35d33fe5c4,12/08/2023 12:28,17/08/2023 22:20,17/08/2023 22:21,17-Aug-23,PUNE,LifeStyle,875,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
6a15fe14-385e-449c-858e-455d55930b5c,Inbound,Order Related,Delayed,,81ba5ee1-da02-4046-bb64-336e58a1f140,,17/08/2023 19:13,17/08/2023 19:15,17-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
08ec283b-92bb-4ce5-a4c5-a061eb74e3fa,Inbound,Returns,Reverse Pickup Enquiry,,63653555-8397-4156-b90a-9b3e8da2194e,,17/08/2023 10:29,17/08/2023 10:55,17-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
a1463f5b-bd25-4d0f-8656-fd06c3ac0520,Inbound,Returns,Reverse Pickup Enquiry,,8b40281b-7521-4dc9-8633-92b162acc27f,,17/08/2023 14:48,17/08/2023 15:52,17-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
ca7e52c0-534f-4233-8ae7-8c700d485fce,Inbound,Order Related,Invoice request,,51aa2516-7a81-4fbc-9c9b-7ebc3d6c4b98,,17/08/2023 17:29,17/08/2023 17:37,17-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
fe6024ca-d21f-46a7-b6b8-732ffba7d99d,Inbound,Returns,Reverse Pickup Enquiry,,5df7945f-5631-494c-9ca4-68c02cc26689,,17/08/2023 21:17,17/08/2023 21:19,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
5ae42cce-62f7-437a-865c-f1ca69d462db,Inbound,Order Related,Delayed,,bdb8efa3-4cdc-4eff-9b97-7ff8ca20dcbd,09/08/2023 21:15,15/08/2023 14:45,17/08/2023 08:10,17-Aug-23,BULANDSHAHR,Electronics,1599,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
e650a7d3-6229-4c98-af9b-92cfd526087d,Inbound,Returns,Return request,Customer care resolved my problem in very short time,876e5689-f3f6-4e43-9be2-185a5a7e9c8f,,17/08/2023 19:38,17/08/2023 19:41,17-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
d30b5472-e5d2-47f8-b48b-8a1417acbd34,Inbound,Returns,Service Centres Related,,e01a035e-b2e0-4903-a28c-63545ba3a70f,,17/08/2023 16:38,17/08/2023 16:40,17-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
b0ba149f-436a-4ff7-a3ff-6982b1604907,Outcall,Returns,Return request,Good executive ,38ee9e07-e0f7-4809-bfc4-e2345cd30882,,16/08/2023 19:31,17/08/2023 12:45,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
60ceb4f8-6cc0-481a-8b93-dfe348e81a44,Inbound,Returns,Fraudulent User,,14f83696-bfc7-4fa9-9abe-d574aa552c76,,17/08/2023 12:28,17/08/2023 12:35,17-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6c28d9ed-5963-4ea4-94c6-20805f1b6256,Inbound,Returns,Reverse Pickup Enquiry,,9fc317d8-54e2-46d5-8427-bfdc27d6cffa,,17/08/2023 13:58,17/08/2023 14:00,17-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
1293ecc9-5883-4686-b53e-fa6e7e3055f7,Inbound,Order Related,Delayed,Your customer service team replied to my complaint on time in a professional manner.However I am not happy with the delay in delivering my product.,773be986-c853-4ae9-9f5f-d32db3439ea8,,17/08/2023 14:35,17/08/2023 16:44,17-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
b2845f8a-c996-4b0d-9af5-b0e862ccddca,Inbound,Returns,Return request,,3adebff8-767c-44e3-81a4-5d79139e2dfa,,17/08/2023 08:16,17/08/2023 13:07,17-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
66236b76-9f9e-4b2f-97e5-c5de2200f2fc,Inbound,Returns,Fraudulent User,,f55e1fc7-5764-4fcc-941a-d731dbf4011a,,17/08/2023 09:20,17/08/2023 12:38,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
0c9fa0b8-885c-4476-8a0f-bb08383c9996,Inbound,Order Related,Delayed,,a15aac70-09ea-4a73-87e6-1e1b64ffe3c8,,17/08/2023 11:01,17/08/2023 11:13,17-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
59995ee4-280e-47bd-bf94-199968e1168d,Outcall,Returns,Return request,Good ??,9cdd4e27-631a-46b4-afff-0f4a220afc4c,06/08/2023 20:48,17/08/2023 16:05,17/08/2023 16:10,17-Aug-23,MUMBAI,Electronics,999,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
902e1014-ee6e-4067-b658-8004939ca567,Inbound,Returns,Fraudulent User,,f55773c6-9979-4082-b4e5-9aec92a31141,30/07/2023 09:08,14/08/2023 16:08,17/08/2023 12:14,17-Aug-23,JAPLA,Electronics,12999,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,3
23c0a46a-e726-46c7-a431-b7e7ef63459f,Inbound,Returns,Wrong,,aad14f53-400a-41a2-84ee-f51b45d803de,,17/08/2023 08:42,17/08/2023 08:43,17-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
2b01c68b-9e25-4a3e-aefa-3f00df5a21c1,Email,Returns,Wrong,,cc06f7f2-e17f-4a8e-bb22-d40a08a59acb,,17/08/2023 18:30,17/08/2023 18:31,17-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f26a961f-16a3-4c84-ae17-d4dfc1ab6169,Inbound,Order Related,Delayed,,f832fcfb-0444-4056-a44f-6c2ab90ac2b2,,17/08/2023 10:30,17/08/2023 10:33,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
7cd9e5ea-732a-46f1-b624-a53185f12b28,Inbound,Returns,Return request,,caaaaf8e-6cf8-40c6-b871-b90940fac70d,09/08/2023 17:38,17/08/2023 20:43,17/08/2023 20:50,17-Aug-23,LUCKNOW,Electronics,1599,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
a972fd3d-20a5-44d8-8663-2399c401b6d9,Outcall,Order Related,Order status enquiry,,b70b92b7-4d33-4ec5-abbc-d7b694c7e25b,,17/08/2023 21:55,17/08/2023 21:56,17-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
87677e14-14fb-44a0-84fa-c352be78253b,Inbound,Order Related,Delayed,Thank You,27cd81e6-d79f-4c8c-9d16-2256ee8a7989,,17/08/2023 09:28,17/08/2023 09:33,17-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e34c34a1-8466-4ce6-a7c4-d12d96dec147,Inbound,Order Related,Delayed,,5a024a8b-3630-4f8e-af9b-f2c86f230655,,17/08/2023 15:48,17/08/2023 15:58,17-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
560d5f79-03e6-4c94-a9f9-26c4239cbb01,Inbound,Order Related,Delayed,,4f6117d4-f5af-4467-9bea-9a8ba1a5eac2,27/07/2023 15:10,17/08/2023 16:53,17/08/2023 17:04,17-Aug-23,PUNE,Furniture,7999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
b7c7c804-d9ad-4ac2-a618-0cf3c3d32703,Outcall,Returns,Reverse Pickup Enquiry,,17fcf0b9-224b-4f1e-8dbc-a71fccc96dc9,,15/08/2023 05:30,17/08/2023 13:49,17-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,1
b33e8757-b70f-4f27-bba9-1b2ce71ee372,Inbound,Returns,Reverse Pickup Enquiry,,e800df76-f021-4854-8b1e-49e48cd0b239,,17/08/2023 07:09,17/08/2023 10:30,17-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
ef73752e-0621-474a-927e-3985b702a4e6,Inbound,Returns,Missing,,cf4c4413-a71c-439c-9226-e7a34136c793,,17/08/2023 09:26,17/08/2023 09:30,17-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
4176f969-4dcc-44c5-a89b-bc81b9f39451,Inbound,Returns,Missing,Quantity issue,8cffc478-b4e0-4c7f-aa8b-a981dc629de6,,17/08/2023 11:48,17/08/2023 14:24,17-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
fd4cefb2-4d35-4764-96ee-2d0e5bb949ec,Inbound,Returns,Reverse Pickup Enquiry,,a53328aa-4d40-47ae-8fcd-f7e5be55ea54,,17/08/2023 13:36,17/08/2023 13:38,17-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
c23f0d01-2c86-44c5-8bd8-2742d2eb860f,Inbound,Returns,Return request,,6dc1492c-2560-46e8-b685-c699a1b8db3d,,17/08/2023 16:15,17/08/2023 16:19,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6d750459-4702-4f6c-a7d0-6ae9384ba348,Inbound,Returns,Reverse Pickup Enquiry,,f992daa4-5b08-41ca-bc10-4abd381b254c,,17/08/2023 20:03,17/08/2023 20:04,17-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
b81d8892-90e9-4799-a2ab-70d08147b470,Inbound,Order Related,Order status enquiry,Baad experience,c026539d-3f60-4258-a9d3-e9f4fccbd97a,,17/08/2023 20:36,17/08/2023 20:37,17-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
24ad39ca-3291-4ffe-a3db-7b3067df56df,Inbound,Returns,Reverse Pickup Enquiry,,f6d36ad9-e9b4-46eb-b138-3ad813205d2a,,17/08/2023 13:25,17/08/2023 13:41,17-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
a408686b-5004-4580-9904-c1295b573d79,Outcall,Order Related,Order status enquiry,,c8015b45-5209-45d8-9ad7-9cee99f4a0c2,,17/08/2023 13:44,17/08/2023 18:12,17-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
3851ef4f-3542-41bf-9e2b-e9fad0fd0ade,Inbound,Returns,Reverse Pickup Enquiry,,a7f5cc0b-3d93-4e77-9c0a-0757c71db123,,17/08/2023 19:07,17/08/2023 19:14,17-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
a16b8803-de6b-4d6b-986a-05fa48ef308f,Inbound,Shopzilla Related,Shopzila Premium Related,,24c391a9-9c38-4e2f-bf44-25424df04ece,,17/08/2023 19:12,17/08/2023 19:17,17-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
4c25b81a-4f17-4a72-81c3-e87f8ed806f9,Inbound,Refund Related,Refund Enquiry,Helpful ,116720e2-1ea4-4bda-b22f-48cc1705fc31,,18/08/2023 00:13,18/08/2023 00:15,18-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
04a63080-abfc-4cc0-98a2-4f4d603f7f22,Inbound,Returns,Reverse Pickup Enquiry,Very poor quality ,424d5db3-3f26-4f46-8226-b2c0847f86f3,,17/08/2023 13:55,17/08/2023 22:38,17-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
c00702df-26c4-4824-a1e6-14f2b79c8337,Inbound,Returns,Wrong,Ananta was very efficient and helpful ,759db9d6-2cc6-4171-b235-c757c9729ec5,,17/08/2023 09:19,17/08/2023 09:21,17-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
bea3c56c-db1a-4e10-8f10-2c090ae6661a,Inbound,Returns,Return request,Thanks ,d3139070-1b36-48b7-83ea-b14b18c9c8c2,,17/08/2023 07:08,17/08/2023 07:09,17-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b124cdc3-d205-451d-a6ee-7807a26aeaad,Outcall,Feedback,UnProfessional Behaviour,Na,3b35b012-937d-4060-becc-d552f747002c,,17/08/2023 14:34,17/08/2023 17:43,17-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
747876e7-3506-4ba4-b877-8fad5538f9fa,Inbound,Returns,Reverse Pickup Enquiry,,d1231699-d9ef-4ac3-8eda-c8354f04aadb,01/08/2023 16:31,17/08/2023 14:12,17/08/2023 14:16,17-Aug-23,TARANAGAR,Electronics,1999,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
78673e9d-b763-4077-9e16-4d258912152e,Inbound,Returns,Reverse Pickup Enquiry,,7d5d68ef-ae84-49ba-a401-7ea670cf34b7,,15/08/2023 19:16,17/08/2023 11:53,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
2f495e30-2892-42fd-b5e6-ae580d7b5c12,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,f58d0908-7455-4c3b-b8f1-e6d2591534ba,,17/08/2023 17:48,17/08/2023 17:49,17-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
aa760d34-f032-495c-b683-c16750a33b60,Inbound,Shopzilla Related,Signup Issues,,7f74a018-7e4d-4865-9ba0-2d3325d48acf,,17/08/2023 10:06,17/08/2023 10:33,17-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4b98c792-6a36-4b60-84a0-759b2b6865c3,Inbound,Order Related,Delayed,,66f2c68a-c449-43ec-9b79-df5b7a931181,,17/08/2023 15:24,17/08/2023 15:26,17-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
5b8b0e3a-7429-4126-9bcc-3e39bb9af1ac,Inbound,Order Related,Order status enquiry,Mahesh is very professional and polite.He helped and clarified my queries patiently.,31d391ed-3be0-4d30-9d25-fa541e532f1e,,17/08/2023 15:58,17/08/2023 16:27,17-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
53f6b4f8-976b-43df-97ff-338eba318101,Inbound,Returns,Missing,Good ,58ab0587-8eda-4ba9-aa22-721ea023b1a0,,17/08/2023 17:12,17/08/2023 19:20,17-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
52217862-7fc0-4553-88e2-60d7d949fbe0,Inbound,Order Related,Order status enquiry,,ab9a3b12-7b8f-419b-a11f-37ecf5f1ce9c,13/08/2023 06:44,17/08/2023 16:33,17/08/2023 16:34,17-Aug-23,ZAMANIA,Electronics,1199,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,1
3f7c1e38-ab15-4e30-bb41-a47c57ea6d31,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,0d361ae7-4fa5-4a50-b227-e7f33335fc03,,17/08/2023 08:29,17/08/2023 08:34,17-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
393789e8-edc0-4fa1-b5e6-9e9a908fbd96,Inbound,Payments related,Online Payment Issues,,81ad4863-060a-4ff5-b12f-9668285943f5,,17/08/2023 09:07,17/08/2023 10:16,17-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
aac01c61-e117-443e-a0e9-a7374341e646,Inbound,Returns,Service Centres Related,,8f090091-a1c7-4ce8-8500-7758bcb7c85e,,17/08/2023 14:57,17/08/2023 15:25,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,3
4dc6feee-2cd6-4bc8-99db-dadb8b23a265,Inbound,Returns,Reverse Pickup Enquiry,Sending a broken product under not returnable category is completely unacceptable. ,a757e830-7856-46d5-9b42-8524f1004c2b,,17/08/2023 21:24,17/08/2023 21:41,17-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
90fa1d69-32f9-4b2e-ae33-fb7407e16317,Email,Refund Related,Refund Enquiry,Very good ,dfa3cc0c-b8fb-4dae-9f93-c222e1b29425,09/08/2023 23:55,17/08/2023 09:28,17/08/2023 21:17,17-Aug-23,BIAORA,LifeStyle,416,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
669f0c44-70a4-4076-9130-f78e9e4a11fd,Inbound,Returns,Reverse Pickup Enquiry,My main concern was that after exchange will I get my exchangeed item I would be more convenient and convencing if I would get my order at the time of pick-up it would be more convenient and trustworthy ?? I hope I get my order ,270d6352-b26d-4182-b277-71201815ef55,,17/08/2023 09:30,17/08/2023 09:33,17-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
f762e09f-0f8e-4b65-8718-e11c67da5e3c,Inbound,Returns,Service Centres Related,,7978ffda-f260-4bac-a804-b95f3f421b07,16/10/2022 20:56,17/08/2023 13:35,17/08/2023 13:57,17-Aug-23,Kalyan,Electronics,999,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,2
e99f710d-7890-4db5-80cc-2ce6d605d374,Inbound,Returns,Service Centres Related,,3f328b10-d6b6-4680-852f-2d6da2ae9733,,17/08/2023 17:18,17/08/2023 17:19,17-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
73f5e1ca-6460-4b0d-a85c-9a77bd543439,Inbound,Returns,Reverse Pickup Enquiry,I have received another product and it is not returnable I want refund.,7a8cbe7a-9a8b-445c-af1a-5df325cfab96,,17/08/2023 18:21,17/08/2023 20:57,17-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,1
1e4e6b6a-4014-4e7d-bdda-fa32851d1f88,Inbound,Order Related,Installation/demo,,891679b3-bcd6-4439-a525-749eb219c4d7,,17/08/2023 23:22,17/08/2023 23:40,17-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
3ba2b93a-f069-4370-8774-46e4c8909ec2,Inbound,Returns,Damaged,,11e80c9e-8397-42e4-a07c-a6f7182c3532,,17/08/2023 06:22,17/08/2023 06:24,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
3b3e160e-9ca9-4643-912c-b66d1655ad3f,Inbound,Cancellation,Not Needed,,1ae46a85-d4c6-4424-9010-f380f767e9b3,,17/08/2023 11:45,17/08/2023 12:15,17-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
ff5e83ea-98fa-4a69-bd10-95d472b2cf77,Inbound,Returns,Reverse Pickup Enquiry,Nice ,ecf397de-87b7-423b-a41d-655d4eca0241,,17/08/2023 11:42,17/08/2023 13:28,17-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
a2919385-2bc0-4eac-ab01-297dd2bddd74,Inbound,Feedback,UnProfessional Behaviour,,8e385f94-8734-48d3-a7d4-4a99ab0f1115,,17/08/2023 19:54,17/08/2023 19:55,17-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,4
7d265e78-350d-4354-ac80-9f7e3344876d,Inbound,Product Queries,Product Specific Information,,5f5b794e-1385-433b-8279-0286a37b8b58,,17/08/2023 12:34,17/08/2023 12:38,17-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,3
50ef1776-bc74-4715-9b59-7f2d5507b8df,Inbound,Offers & Cashback,Affiliate Offers,,d743f3ac-6e85-4d6b-9bce-51ea8e8a802b,,17/08/2023 15:36,17/08/2023 15:41,17-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
6aaa7f9e-34d3-436d-8ef4-bbb8bf0f317a,Inbound,Returns,Reverse Pickup Enquiry,,9a7c4ae0-3843-4cd8-b4f5-b60204fa2b2b,,17/08/2023 22:19,17/08/2023 22:28,17-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,3
2a52e05f-4a52-48d7-bb2c-3ff7b44f7983,Inbound,Returns,Reverse Pickup Enquiry,Best sellers ??,b1e97e5b-56d9-4848-962b-36595d68785f,08/08/2023 13:10,16/08/2023 18:16,17/08/2023 09:46,17-Aug-23,MORADABAD,LifeStyle,1099,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
4edc1952-f2d5-4b12-9794-1a12e7c23107,Inbound,Returns,Reverse Pickup Enquiry,,227e5e24-3ab8-4ca1-8efb-503f5e1715dc,,17/08/2023 09:01,17/08/2023 09:03,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
b2f33e81-a68a-4c69-b326-8ed064dc1588,Inbound,Returns,Reverse Pickup Enquiry,,a96c3510-e55f-4cb2-a022-adc238e0cd8b,,17/08/2023 09:05,17/08/2023 09:05,17-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
7d4c2e23-ecb3-4214-8dac-32a6a9271294,Inbound,Order Related,Order status enquiry,,bb88245b-89ba-43bf-a519-a77a841baf89,,17/08/2023 16:05,17/08/2023 17:38,17-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,1
ba687cab-c4f8-431d-8a9b-f77885ee33d8,Inbound,Returns,Fraudulent User,,a9cbe4d5-35a6-4ad2-b265-dbdee4fb0621,,17/08/2023 16:51,17/08/2023 16:55,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
7e5762bf-de93-487b-b6d4-e50e7a321e1f,Outcall,Feedback,UnProfessional Behaviour,Good knowledge ,de6f4215-0c25-4582-824a-74d54f612c79,,17/08/2023 09:07,17/08/2023 14:09,17-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
63ceb02b-c56d-4974-acfa-7df3bde101df,Outcall,Returns,Wrong,I liked this person bhaiya ne meri bht help   bhiya ka bat krne ka point vhi bhaut aacha hai thanks to bhaiya   ,85410656-a31b-4a52-9b9f-9f93318112fa,,17/08/2023 16:53,17/08/2023 16:56,17-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
7e1f171c-f58b-4037-80e8-1e26f25421c4,Inbound,Returns,Wrong,,02dd8356-e65b-42f0-9e7e-848204655fa9,10/08/2023 18:35,17/08/2023 13:00,17/08/2023 13:05,17-Aug-23,NEW DELHI,LifeStyle,1031,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
8271e53e-2a49-4da5-89f6-5b1cd2f0e821,Inbound,Returns,Return request,,052ba124-b593-42c5-b8bd-250dfff6789e,,17/08/2023 10:08,17/08/2023 11:58,17-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2cb070ba-8b29-4362-8e0c-38c0887f64a7,Inbound,Order Related,Order status enquiry,,c7529500-633d-4edd-b1ba-1a1d47910368,,17/08/2023 15:39,17/08/2023 15:41,17-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
d4ad1282-36fc-4458-80ee-63f73f3e657b,Inbound,Refund Related,Refund Related Issues,,885d0d4d-b3ef-4592-b4b4-001e43689a86,,17/08/2023 08:09,17/08/2023 08:23,17-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
0f878609-9cb8-4639-832e-8fb43a2e7c76,Outcall,Returns,Wrong,4,a6cab0b6-075d-475f-900d-10d819d1a04b,,17/08/2023 17:23,17/08/2023 17:28,17-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
f0ac662e-7437-4ddf-b6ae-b8894d9da518,Inbound,Feedback,UnProfessional Behaviour,Good manners ,8a1be6b2-fe96-4b88-b2c8-593c35129d7f,12/08/2023 14:48,17/08/2023 13:15,17/08/2023 13:19,17-Aug-23,NEW DELHI,Books & General merchandise,264,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
a1b9f74b-4c85-4b0e-94b0-d214143ae0fc,Inbound,Returns,Fraudulent User,,e625b924-0710-40a1-a9de-11d5d104f15e,,17/08/2023 10:13,17/08/2023 10:17,17-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
31525e54-8d5b-4041-947f-0c18a181d9e3,Inbound,Returns,Reverse Pickup Enquiry,Thank you,4fb7ad88-b3fb-4d35-9da9-88f4969a639b,,17/08/2023 10:31,17/08/2023 20:52,17-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
326c0aad-0569-4317-be76-44aa335884e8,Inbound,Returns,Reverse Pickup Enquiry,,29501703-0f3a-43b0-b0d6-b8fb9780b827,,17/08/2023 11:48,17/08/2023 11:58,17-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
6d2e0d78-2e38-4af6-8bb9-5e7ab64a60b4,Inbound,Returns,Return request,,032e8bce-fde6-4725-8a29-26ad616863e5,,17/08/2023 16:22,17/08/2023 16:23,17-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
c592c794-67d3-4047-94cc-b23e92065659,Inbound,Returns,Return request,,a4d72a70-aa4e-4307-b4ca-62b32806ba4f,,17/08/2023 17:26,17/08/2023 17:38,17-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
944f9f73-9651-4b3d-a9bb-c094936e8460,Inbound,Order Related,Order status enquiry,,39df3268-b709-4c60-a463-3d4edf5878dd,,17/08/2023 10:18,17/08/2023 10:19,17-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,3
2e925cf3-186d-4680-9ea2-8b41e2a5c282,Inbound,Returns,Service Centres Related,18/H/30Beleghata rode  ,f5a2f84e-f4a9-484c-9178-e7a8de552901,,17/08/2023 22:19,17/08/2023 22:20,17-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,1
9e33327b-f45a-49a3-b9c3-839450a5b911,Outcall,Returns,Return request,,7f956bba-a9d8-48cb-acb0-3479397974e7,09/08/2023 21:09,17/08/2023 15:05,17/08/2023 15:55,17-Aug-23,BHOPAL,Electronics,899,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
d85e3430-1fac-44ae-aa4a-8edc283648e3,Inbound,Refund Related,Refund Enquiry,Good ?? ,2a456e03-3a99-42c0-8a04-ae806e03e982,,17/08/2023 06:43,17/08/2023 06:48,17-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
20c6fd74-bd1d-4f5c-9a1c-edf86037c935,Inbound,Returns,Reverse Pickup Enquiry,Good ,69e00285-379f-4c1c-8305-040088aba843,,17/08/2023 06:48,17/08/2023 06:48,17-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5a4fcaf2-e0b2-4392-92ae-d7c8a5d1d35c,Inbound,Order Related,General Enquiry,,aef1064c-fbdf-40dd-83a7-0dfdfc60d5b5,,17/08/2023 18:11,17/08/2023 18:12,17-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
6be0f785-5a97-4f2b-9e85-3c09515f3db7,Inbound,Order Related,Delayed,Delivery are very delayed ???? pls deliver in time,c98e5c80-9964-455f-9bb2-236d8e32a4f8,06/08/2023 21:46,17/08/2023 18:28,17/08/2023 22:52,17-Aug-23,HYDERABAD,LifeStyle,445,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2e6d2fd3-2170-4cc7-9696-21e2c38cb641,Inbound,Order Related,Delayed,Solv immmideately,91f22d2e-a461-48f4-b879-732185f5075a,,17/08/2023 13:45,17/08/2023 13:46,17-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4302230f-3d95-4982-8d8b-715763e4d809,Inbound,Refund Related,Refund Related Issues,Avoid fraud seller's ,1b482a82-1f1a-43ed-96fc-00b690eb5a19,,17/08/2023 11:18,17/08/2023 11:20,17-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
3f4989dc-2c2c-4d2f-8d8e-63f1559c0c23,Inbound,Returns,Reverse Pickup Enquiry,,554235d6-9bf1-4598-9347-ec33e972810a,,17/08/2023 16:32,17/08/2023 16:34,17-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4ab92a19-110c-452f-baa1-0248445edc9e,Inbound,Returns,Wrong,,972d8e1f-083a-4965-bdad-4040afd490ab,,17/08/2023 16:56,17/08/2023 17:03,17-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7589507b-635b-402d-9ee1-21313db62673,Inbound,Order Related,Order status enquiry,,11a0859c-b08b-4150-b3a4-81374b52f540,09/08/2023 09:49,17/08/2023 08:08,17/08/2023 08:21,17-Aug-23,ERNAKULAM,Electronics,11999,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
c9d621c2-ac28-4164-94d6-12ffd2fd284f,Inbound,Returns,Return request,,9a1fae20-8ec8-4bca-bc13-9b150977e4fc,06/08/2023 21:38,17/08/2023 09:17,17/08/2023 09:32,17-Aug-23,NEW DELHI,LifeStyle,299,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b8589c35-3b42-476a-8c53-f345b19b6fe9,Inbound,Order Related,Delayed,Good,43990734-2ab2-475f-be06-655c32a6fefb,11/08/2023 15:28,17/08/2023 11:01,17/08/2023 11:02,17-Aug-23,PONNERI,Books & General merchandise,394,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
01f183b5-6126-44b6-9229-fc473f519ecf,Inbound,Order Related,Order status enquiry,Very,452d70bd-94fd-4fe9-a857-159471c772b6,,17/08/2023 21:18,17/08/2023 22:59,17-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
87f1a623-2d56-4f81-a242-917f4979b3e3,Inbound,Returns,Reverse Pickup Enquiry,Bauhat jaldi call arrange   zyda or kya chahiye ,1050784d-7955-424d-baa4-794c2d0b22f4,,17/08/2023 00:47,17/08/2023 12:01,17-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
bd2d9112-cbc9-40f6-b4eb-5bb7778e6e0c,Inbound,Returns,Reverse Pickup Enquiry,good ,756fe866-e83a-4f29-93c0-d5f5b4c6b554,,17/08/2023 10:21,17/08/2023 12:13,17-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
760dc86f-8726-4eb1-a1eb-e58e6e88cac6,Inbound,Returns,Reverse Pickup Enquiry,,27eced68-7705-4c01-91ff-f384f7001082,,17/08/2023 13:01,17/08/2023 13:03,17-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
167827c1-7765-45cb-8aa5-b8c4881678a8,Inbound,Returns,Reverse Pickup Enquiry,,ffad82bb-d85e-47d6-ba95-be36af2381d9,15/07/2023 11:06,17/08/2023 15:31,17/08/2023 15:38,17-Aug-23,INDORE,Electronics,999,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bb6aa854-683b-40dc-9159-7c2a09afb5c0,Inbound,Returns,Reverse Pickup Enquiry,,8f063113-0a2d-4c33-bed6-0db28c40be3e,,17/08/2023 07:12,17/08/2023 09:28,17-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
16859f08-9882-4669-b801-14bb5f6cff70,Inbound,Order Related,Installation/demo,,4ac124b7-aee8-4de7-a4cc-2b32dd05e089,,17/08/2023 10:16,17/08/2023 19:19,17-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e02fff0c-69c1-4490-8771-f81f101baa25,Inbound,Order Related,Delayed,,3acef4ee-d2d8-4ec1-b85c-e6d550d82714,,17/08/2023 11:19,17/08/2023 11:30,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
1e854a09-ddb5-438d-aa9b-7e9b233bacea,Inbound,Returns,Reverse Pickup Enquiry,,e0c57652-a29e-45f5-8b8e-6af7a8c580aa,,17/08/2023 09:52,17/08/2023 10:05,17-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
c16e31e1-e733-4cd9-9b81-49f651ddf70f,Inbound,Returns,Reverse Pickup Enquiry,Satisfied ,eff4bec4-d5af-40c7-895f-b20b1ccf4bec,,17/08/2023 12:57,17/08/2023 16:09,17-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
0869f8b7-bb9a-40a9-9f66-1e18b05745cf,Inbound,Payments related,Online Payment Issues,,6dc92940-a285-4e8d-8def-67ec6adfdd22,,17/08/2023 23:28,17/08/2023 23:34,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a43bb70c-12c6-4d02-9b13-c7c3321d2635,Inbound,Product Queries,Product Specific Information,,38809db5-f5f0-454b-9f51-c7579250e62d,,17/08/2023 09:38,17/08/2023 10:01,17-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,1
96ae8afc-1be0-4b9b-bb0d-4d6a11c74713,Inbound,Returns,Return request,All good ,3671a782-5c5f-4875-afb3-711de7d6a459,,17/08/2023 14:43,17/08/2023 15:47,17-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
07acd299-419e-49b5-a3c9-90491196d45f,Inbound,Payments related,Online Payment Issues,,afe59413-c5e8-43d2-a9fa-5dece7fdc585,,17/08/2023 17:19,17/08/2023 17:20,17-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b52c891b-3c1c-40bc-aeaa-a80bac87438e,Inbound,Returns,Return request,,9febb00d-865e-4f39-80dd-b0707f4bc123,,17/08/2023 11:08,17/08/2023 11:09,17-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
119ac16c-948e-405e-aca3-a569b6d3962b,Inbound,Refund Related,Refund Related Issues,Very Very Very good customer support,3cbcc49d-8a17-4392-9725-da8fe7465451,,17/08/2023 13:51,17/08/2023 13:52,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
f555667b-b902-463a-8a68-37e6501b3479,Inbound,Order Related,Delayed,,5086acbe-a7fa-48df-a8d9-21fda6cf0dbd,,15/08/2023 14:12,17/08/2023 19:54,17-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
27b6b5ce-ab4a-4563-bb17-4e686f21c404,Inbound,Returns,Service Centres Related,,cad73705-de79-4961-b158-07e60cf55ac4,,17/08/2023 15:49,17/08/2023 17:34,17-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
3674f144-6cec-45da-a00a-9cd55f95624f,Inbound,Order Related,Seller Cancelled Order,No,86e62b2c-d01c-4f9c-ad53-70661963a7a1,,17/08/2023 07:00,17/08/2023 07:04,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
c6a52483-5259-4035-a972-a006c2f4300a,Outcall,Payments related,Online Payment Issues,,f2a808dd-5f85-47d6-a9ac-b7cdd82d2b13,,17/08/2023 21:44,17/08/2023 21:49,17-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7d4dccfe-b38c-45da-813e-6b20d494bb98,Inbound,Order Related,Delayed,,48ba4b2c-0478-4cc9-af17-78b4dc513d00,08/08/2023 20:41,17/08/2023 14:47,17/08/2023 14:49,17-Aug-23,MUMBAI,LifeStyle,1430,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,3
1161c14e-3211-4fcb-89cd-97e58b172786,Inbound,Payments related,Card/EMI,Good behaviour,eb84bd73-3e44-4a16-8c52-f8e050308078,,17/08/2023 09:54,17/08/2023 09:57,17-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
ca978b09-e56f-42cb-949e-a866e399e261,Inbound,Order Related,Installation/demo,Fathima is doing well. She need a good pat on her back!!! ,97003148-f4a1-4a82-9ecc-7581d0fffa53,,17/08/2023 15:50,17/08/2023 15:51,17-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
b866b0bd-62d2-467e-956f-d59ec7af0f8c,Inbound,Returns,Return request,Aap customer and customer service ki baat   se karwa ke mamle   jald suljhaye,4bf33dea-8e96-46ef-aaee-b81e6cc94c28,,17/08/2023 17:25,17/08/2023 17:30,17-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
1349e774-2615-408f-93d3-6dc8e910d636,Inbound,Order Related,Order status enquiry,T,e697b718-30ea-4269-a22a-9827fecc3858,,17/08/2023 11:38,17/08/2023 11:48,17-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a0297939-f945-49bf-9c58-444513245b05,Inbound,Product Queries,Product Specific Information,,628638ba-523b-40a0-873a-8f3559020848,,17/08/2023 16:51,17/08/2023 17:20,17-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
f7eb9be7-d0c9-497e-9d18-5a56b4d066d8,Inbound,Returns,Fraudulent User,,7d0653c6-c309-457b-9693-9ea2b24cf42f,,17/08/2023 23:48,18/08/2023 00:40,18-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
cd9c9c0b-dfc3-4cb5-814f-10b8e58d4d93,Inbound,Order Related,Delayed,,6a337e33-ba38-4dd7-9fd4-b9428e6f5462,,17/08/2023 11:09,17/08/2023 11:11,17-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,3
063591fb-5c8b-497e-a65c-440804b6055b,Inbound,Returns,Return request,,c8020f11-e027-4db3-8584-0d217e7e195f,,17/08/2023 10:33,17/08/2023 10:38,17-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
e1fd8aaa-ac47-4928-8522-a373bb39aeac,Email,Refund Related,Refund Related Issues,No resolution still issue unresolved pathetic experience,0761b1a0-afa1-4255-b701-8e19188ada2b,28/07/2023 23:04,17/08/2023 22:12,18/08/2023 00:15,18-Aug-23,VISHAKHAPATNAM,Mobile,32999,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
35b6c828-4a43-4cb4-93c9-9867593893db,Inbound,Returns,Fraudulent User,,690c64ed-9311-47e6-b2e2-419954ebe85c,,17/08/2023 11:52,17/08/2023 12:21,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
12e747e5-2b6e-496f-815a-f2a72d93402a,Inbound,Order Related,Delayed,Your executive person is good.,37e00c60-c6c7-43bb-a901-64a6de042896,,17/08/2023 12:49,17/08/2023 12:59,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
de9cca0c-2c07-4933-853c-efd5c0d630dd,Inbound,Order Related,Delayed,,614dbd39-b2d6-4260-92c6-088850d55a0d,,17/08/2023 06:33,17/08/2023 06:36,17-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ee1748df-26f5-48ee-bc0e-c6478858aa01,Outcall,Returns,Return request,Thank you ,8372aafc-d4a6-4609-ba64-890d8c4e189c,,17/08/2023 15:56,17/08/2023 20:41,17-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
0996fa90-71c9-492a-94e3-d2d174bb24a1,Inbound,Returns,Wrong,,3304a9a8-fa4b-4a82-a719-e1c2af7538cb,,17/08/2023 11:25,17/08/2023 11:38,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
a4fceed5-4d68-41a4-bce3-60751dd5f9b9,Inbound,Payments related,Payment related Queries,I had to contact customer care for my Shopzilla pay later account closure by raising issues on old purchases. Make a separate section for these,c7e985fe-f20c-4b6e-bc69-5d36bd0a5913,,17/08/2023 12:02,17/08/2023 12:08,17-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
5a8dc950-bcfb-4c5e-be3d-082b14e4966c,Inbound,Returns,Return request,,1cf4e980-4dd1-403c-a641-94bcabc26565,,17/08/2023 20:33,17/08/2023 20:34,17-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
c53979e2-0390-4222-8f62-b20a2aa97fcd,Outcall,Returns,Return request,,96faed06-074a-4994-9ebf-1b1715623134,,17/08/2023 22:19,17/08/2023 22:21,17-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
825c60c9-900d-4e01-9ae0-bbe49291fba6,Inbound,Order Related,Delayed,,9633ce8a-cf0f-4054-a3e0-2799206f591f,07/08/2023 14:01,17/08/2023 17:26,17/08/2023 17:26,17-Aug-23,KOLHAPUR,LifeStyle,230,,John Green,Jackson Park,William Kim,On Job Training,Evening,4
89ae84a9-d3c2-4856-9690-0185ea3717c7,Inbound,Returns,Return request,,fd6a9f5e-7d55-44d5-9d23-0d2b817322ba,,16/08/2023 16:58,17/08/2023 11:00,17-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
cec21e3b-8953-41bf-b576-7ffbbe697fd7,Inbound,Returns,Reverse Pickup Enquiry,,fa0cd072-d034-4eb3-9afd-5793d5b72e98,,16/08/2023 21:07,17/08/2023 13:07,17-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
75a87717-7668-4e0c-a1d4-d5a84d750a72,Outcall,Returns,Reverse Pickup Enquiry,,0dd2bf74-a720-440a-b975-2e035a32f67b,,17/08/2023 17:57,17/08/2023 18:05,17-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
ef28efd6-a70e-4eae-aa19-6ff59209b2df,Inbound,Order Related,Delayed,,d3a0c96a-5499-4904-80fa-ce0d5a22fa82,,17/08/2023 20:21,17/08/2023 20:25,17-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9350156c-f321-44e5-8c8c-4d21ac22deee,Inbound,Returns,Reverse Pickup Enquiry,,806b9ca9-e1cb-47fb-9cc8-15799feeb5b4,,16/08/2023 23:54,17/08/2023 12:06,17-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,2
98ebd140-33cc-4ef2-b56c-b1fd9c14eccb,Inbound,Refund Related,Refund Related Issues,,593e69e6-51f9-440c-b6b9-782ef7ff69ad,,17/08/2023 17:20,17/08/2023 17:27,17-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
38ad3c59-5a2d-44c2-8e95-85091d4510f0,Inbound,Order Related,Order status enquiry,Nice work ,9a6e0f7a-8856-4469-ba3d-d01b5074fafa,,17/08/2023 10:30,17/08/2023 10:37,17-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
9f3c76a5-1eb5-4c5a-9398-2a6b339288ba,Inbound,Returns,Return request,,7684be05-859a-4959-878b-e5544ff35c1e,,17/08/2023 17:57,17/08/2023 18:07,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
ca5fb6ed-6b26-4b45-b0f7-9c558fe530a7,Outcall,Returns,Reverse Pickup Enquiry,I am happy with talking to coustomer care executive ,567500f6-d78f-4e29-a2d4-b4cbd2f7c5c9,,17/08/2023 18:41,17/08/2023 20:59,17-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9b9f1e0c-1ed1-4c04-8887-59eb959484ee,Inbound,Returns,Fraudulent User,,348566f1-0a06-47e5-9718-788e74020fa1,,17/08/2023 10:58,17/08/2023 11:01,17-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
6ac95533-c42d-4a1a-94ac-433664b4dc69,Inbound,Returns,Reverse Pickup Enquiry,,dabf5ff7-2673-4dbd-87d0-fc5f1c517a57,,17/08/2023 12:19,17/08/2023 12:20,17-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
1dfc9aed-bb0d-4696-9da1-7e0bee33bb19,Inbound,Order Related,Delayed,,b8188cea-7eb7-407c-8a00-21bb6df06a91,,17/08/2023 14:30,17/08/2023 14:31,17-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
562a33a1-5fc8-4f7b-8eff-0961df954f86,Inbound,Order Related,Delayed,,2937ba55-72a8-4484-bdd8-abbe91fa2de1,09/08/2023 11:31,17/08/2023 12:06,17/08/2023 21:50,17-Aug-23,AHMEDABAD,Electronics,49990,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
3d9e7664-8be8-4a72-b899-24b38df8fe2f,Inbound,Returns,Return request,,2a882d01-6ee3-4fcd-8488-555db7b7bc01,,17/08/2023 17:03,17/08/2023 17:05,17-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,4
caa3c5b4-ffeb-4577-b746-8bd740dfed0b,Inbound,Returns,Reverse Pickup Enquiry,I am very glad to feeling she support me and and answers my all query which is important for me thanking,370a0ab2-0ced-422c-b6b6-154a0786c9b5,,17/08/2023 09:40,17/08/2023 09:50,17-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
9369a627-c5dc-4a48-8364-551b5f16334a,Inbound,Order Related,Customer Requested Modifications,,8568043c-a271-4a9a-82bb-1eda1296dc8c,,17/08/2023 11:31,17/08/2023 11:33,17-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
8b552da9-a1e9-4741-8d0a-4169610b90cc,Inbound,Refund Related,Refund Enquiry,,954e8a0d-c17e-4090-9558-7d7e658b8373,,17/08/2023 13:10,17/08/2023 13:11,17-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,1
e981fd2e-617f-4089-aa45-b33d60ee6fba,Outcall,Feedback,UnProfessional Behaviour,,aaafefd8-dd56-4cf7-a42d-2dcb56fffa40,,17/08/2023 13:00,17/08/2023 13:31,17-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
e637482a-7bef-4b3a-beeb-26c0ec33e45e,Inbound,Order Related,Order status enquiry,Always check availability of stocks ,9886ce4d-3794-47dd-8782-bc9cb98a6af8,,17/08/2023 17:16,17/08/2023 17:17,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
22383144-d98d-44bc-b6c1-6d81200e1944,Inbound,Refund Related,Refund Related Issues,Good behaviour ,cb9ff2e8-3246-4247-8b72-2addcb8452ba,,17/08/2023 08:59,17/08/2023 09:02,17-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
849c2e44-25d1-4961-9c1a-a5a16b1606c1,Inbound,Returns,Reverse Pickup Enquiry,Very good ,cc51f9be-fca5-4fb1-90ba-b909abfba26c,,17/08/2023 10:54,17/08/2023 10:56,17-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
8470d50b-d7f7-45fe-ad11-874ccb120014,Inbound,Payments related,Wallet related,C,c5fce1f2-2ebc-4a82-a540-ad1efd5410e3,,17/08/2023 13:44,17/08/2023 13:45,17-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
5eb9609b-900e-4f75-89fa-8b7c4c5c7b33,Inbound,Order Related,Installation/demo,I hear disturbance in the call,3077cb69-9c29-4602-b06c-f3ba4f6a01b4,,17/08/2023 21:19,17/08/2023 21:22,17-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
25e76701-7ed0-4c88-b98b-0093fa522386,Inbound,Order Related,Delayed,,a494bfe5-1ec3-4444-bbc6-5be48e9af86f,04/08/2023 11:47,17/08/2023 09:30,17/08/2023 09:34,17-Aug-23,BELPAHAR,LifeStyle,848,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b21d1e42-0049-4111-b7c2-03308176be32,Inbound,Returns,Service Centres Related,,89c09061-5035-486a-87fe-bb7db850d68d,,17/08/2023 13:03,17/08/2023 13:05,17-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
1ccee478-3d99-4170-b334-d9227bd1492c,Inbound,Returns,Reverse Pickup Enquiry,,dbc4ab78-16da-430e-9e7b-3ebd13f2694c,,17/08/2023 18:50,17/08/2023 18:53,17-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
efe6c13e-65e1-4181-ac3c-9c70bbe19f3b,Inbound,Order Related,Delayed,Good support ,bc1a2d21-1680-4b94-a3ef-05fa0677662b,,17/08/2023 19:37,17/08/2023 19:48,17-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
cbe150a3-b2c3-4baf-90ac-4d62e5a3d93d,Inbound,Returns,Damaged,Great support ,3ddd8a25-ceb8-4743-a857-86dce6dc84c6,,17/08/2023 20:49,17/08/2023 21:00,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
954b161d-b22c-4e95-bb1b-c4be243eb31f,Inbound,Returns,Wrong,,26c2db7c-853f-4620-85d2-3aa7a1e4738d,31/07/2023 12:26,17/08/2023 07:07,17/08/2023 07:09,17-Aug-23,MANDAWAR,Electronics,1599,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
4a8d4f3d-3bd9-4d82-96c1-4099a2b32732,Inbound,Returns,Return request,Good,0786ed83-d6ad-4c1a-834e-99daee3a35f0,,17/08/2023 11:38,17/08/2023 11:41,17-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
e83e5f42-893b-4905-ba26-ea17ef428613,Inbound,Order Related,Delayed,,91f94f7e-dfef-4482-9c4e-71cf4fe0dec8,,17/08/2023 14:19,17/08/2023 14:22,17-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
06956686-49cf-40b7-95c3-5ac6eb524bbc,Inbound,Returns,Service Centres Related,Good,19eb3830-58fe-4c9d-8eda-041d818de663,,17/08/2023 18:05,17/08/2023 18:09,17-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
c7840164-cbae-42b4-b732-71078af8d053,Inbound,Returns,Reverse Pickup Enquiry,,091df169-e530-4061-b896-0986b74307af,,17/08/2023 20:48,17/08/2023 20:51,17-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
1452d0e2-7e34-4e46-af66-95fb35648526,Inbound,Returns,Reverse Pickup Enquiry,Good costmer halp,5e3ef135-1ec4-4c8b-84eb-b6dddbe8abef,,17/08/2023 08:05,17/08/2023 08:08,17-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
a1c4ac17-8d00-42e8-9d35-7a80ec85f15d,Inbound,Returns,Reverse Pickup Enquiry,,6d2163e5-78db-4520-b86b-4155873959e6,,17/08/2023 10:46,17/08/2023 10:55,17-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
22ed53da-829f-4b00-95bd-91904fd241a5,Inbound,Returns,Reverse Pickup Enquiry,,01635550-9751-4e1e-ac43-887664089deb,,17/08/2023 13:04,17/08/2023 13:14,17-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
ec7626a2-3f9e-45db-bb3e-167c5082af28,Inbound,Returns,Wrong,,c72e66ab-e939-4e62-9990-059e55002b93,,17/08/2023 09:52,17/08/2023 09:55,17-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
09631ccf-3013-4d2c-8f3c-e7b33110d87a,Inbound,Returns,Reverse Pickup Enquiry,,d8c83b7f-866c-4957-aefe-12eb3f0f74b9,,17/08/2023 17:11,17/08/2023 17:12,17-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
1213966b-2fb9-4564-84e7-31ddad3a307d,Inbound,Cancellation,Return cancellation,,8e3cd987-f4db-46ef-ae85-2ac3211acdfd,,17/08/2023 19:15,17/08/2023 19:19,17-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fd8ee9f6-6d70-4dba-96ca-018c3c6433cf,Inbound,Returns,Missing,,08e510c9-d1b6-4105-96e8-b3f004a2e830,,17/08/2023 21:29,17/08/2023 21:30,17-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
5b4c66cc-f69f-4aad-98df-e0e8e9c53a4f,Inbound,Returns,Wrong,Thanks,91606d85-2e4e-4b18-acac-d8f4ef04e2f3,,17/08/2023 10:02,17/08/2023 10:06,17-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
3518140e-d38e-40fe-890e-a7b6e11d64a5,Inbound,Returns,Reverse Pickup Enquiry,,ec46d56f-b430-4cdf-9de6-83b2934fce28,,17/08/2023 08:52,17/08/2023 08:54,17-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a2bf7411-b321-4693-86e2-528dbfce095b,Outcall,Order Related,Order status enquiry,,e3109571-aeb1-435e-8539-e7d2c0fe37a3,17/07/2023 20:57,17/08/2023 11:57,17/08/2023 11:59,17-Aug-23,GARHWA,LifeStyle,403,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
bd5fd1e8-70c0-47f0-b40e-b9b0b9deff97,Inbound,Returns,Damaged,,0715f0bf-3696-43d4-a687-874986c8f171,,17/08/2023 09:59,17/08/2023 10:00,17-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
a7788574-d7ea-422b-b050-6c63282a7130,Inbound,Returns,Reverse Pickup Enquiry,,f8a682f6-3973-4de0-ac0c-8994efd6cda2,,17/08/2023 09:36,17/08/2023 09:37,17-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
fe6b1af3-dd5c-468b-a404-0cecb7b6670b,Inbound,Returns,Reverse Pickup Enquiry,Ok ??,ee0f80f5-3cbd-4070-a8c8-3886243f9ead,,17/08/2023 14:27,17/08/2023 17:30,17-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
5920ac62-4a31-4b60-9910-06436cd8a43a,Inbound,Returns,Fraudulent User,Very good ,c42f8aeb-299c-4515-8c26-7fd0a4a64171,,17/08/2023 17:39,17/08/2023 18:27,17-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
465f9551-3edc-481b-b07a-b93a04f28a1d,Email,Returns,Wrong,,c8cc1775-9196-4827-8e5c-edd5cd05ba5a,,17/08/2023 21:10,17/08/2023 21:11,17-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
4158d935-295a-4054-a8bb-92f8b010cf4b,Inbound,Returns,Fraudulent User,Thank you,da5c39ec-686e-4dd2-9a00-9b33e6092876,,17/08/2023 11:30,17/08/2023 11:34,17-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
95c5c7c9-565e-4849-927c-e97ddfb7a9d2,Inbound,Returns,Reverse Pickup Enquiry,,97975db0-f13e-4afe-8e6b-3a149a3526f7,,17/08/2023 15:12,17/08/2023 15:14,17-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
5e25700a-df97-4c44-a294-46cf7e20b4e6,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,2cb464d3-d06c-40f2-b2e3-41e472a7b150,,17/08/2023 16:54,17/08/2023 16:55,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
083c121f-af61-48b2-98f9-c240fb0237e7,Inbound,Returns,Return request,Nice,1d558f95-959a-4db0-b22f-b06824124d12,,17/08/2023 22:54,17/08/2023 22:58,17-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
b381551c-dc0d-424b-a0e3-2de08059d44b,Inbound,Order Related,Order status enquiry,,790a4428-a60f-4908-b203-ecbdeb1be666,,17/08/2023 11:03,17/08/2023 11:32,17-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,4
3b2621c6-9bb8-4569-972a-f08334df540b,Inbound,Refund Related,Refund Enquiry,,c0c3e8b5-6556-422a-b086-5acc2a6e9094,,17/08/2023 14:09,17/08/2023 14:12,17-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
9e9c31a7-9b84-4d7e-9640-57c89eb859fa,Inbound,Returns,Missing,Nice to talk with you ,f8ee8aaf-8a1b-4437-a4ff-9ea7d985a2c4,,17/08/2023 17:39,17/08/2023 17:40,17-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
a090f8b9-8955-4bb0-ac4b-2d86b9ff9f23,Inbound,Refund Related,Refund Related Issues,,86c9da40-283a-4962-945e-d7a808f6602f,,17/08/2023 16:17,17/08/2023 22:02,17-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
a1e7665b-38af-4ee1-89be-0eb20b32ea62,Inbound,Returns,Return request,,ef446b3b-9307-4157-926d-0e8bf4d4a679,,17/08/2023 17:21,17/08/2023 17:21,17-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
9a759908-47c7-4e95-951a-4923ef890946,Inbound,Order Related,Delayed,,f8422bd4-18a8-4836-ada4-fdc96777a2d3,,17/08/2023 00:10,17/08/2023 00:10,17-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
9ead725f-1410-4ced-b721-f7c85242fdd9,Outcall,Returns,Reverse Pickup Enquiry,Higd,463e32c6-318f-4881-b2ce-08f94913a2b9,,17/08/2023 12:35,17/08/2023 12:40,17-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
b79ae0e1-ffed-408a-9fe8-24ebce0eab80,Inbound,Refund Related,Refund Enquiry,Good ,2e512ada-3f90-4c02-887c-9d0b5a016bee,,17/08/2023 16:31,17/08/2023 16:36,17-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
c96b8489-e722-4468-ba14-b3da71b6fdc6,Inbound,Order Related,Order status enquiry,V nice ,53a5e6ad-2d95-43cf-9b77-7dea924df7a1,,17/08/2023 16:42,17/08/2023 16:43,17-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
323a39e6-a6da-494c-8273-47a62725429b,Inbound,Payments related,Online Payment Issues,Refund policies is very poor,4b10ca29-46e1-4ad7-8e62-fc955c36225c,,17/08/2023 21:06,17/08/2023 21:08,17-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,2
af012e8c-b527-4842-8394-6781b227b1ff,Inbound,Returns,Fraudulent User,Nice man,22c2cb0a-5f3f-4fda-a72d-c5e76c1d7e39,03/08/2023 19:27,17/08/2023 17:46,17/08/2023 17:50,17-Aug-23,RUDRAPUR,Electronics,2499,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b4b72ff6-79a1-42c7-8c98-c7c722909ce2,Inbound,Returns,Reverse Pickup Enquiry,,5121b578-47df-46b4-8815-9a02551447b5,,17/08/2023 08:50,17/08/2023 09:25,17-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
d44dcc21-06c5-4761-8d37-d10cdfb43ff9,Inbound,Returns,Reverse Pickup Enquiry,,2fbb9b16-6602-483f-aee3-77789d2c567f,,17/08/2023 12:37,17/08/2023 12:42,17-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
ca18d0c2-b924-425f-af8e-503046f47879,Inbound,Returns,Wrong,Pathetic service in the world nothing improve,d0818255-2a12-4563-a34f-82fddd6120e8,,17/08/2023 14:25,17/08/2023 14:26,17-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
01c19a24-2fd5-425c-9dcd-068174e4c98b,Inbound,Order Related,Order status enquiry,Good ,52a1e81b-2b79-4198-a30b-f92061ee44f8,,17/08/2023 16:56,17/08/2023 17:15,17-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,4
9134887d-01bb-411a-b0af-aaab39b3958f,Inbound,Returns,Service Centres Related,,ccbc5e6c-8d50-4abf-88a5-d0fd3422daff,,17/08/2023 23:42,17/08/2023 23:47,17-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
5dc23bc0-d3b4-4d05-a99a-0509308d7c5f,Inbound,Returns,Reverse Pickup Enquiry,,fcacca85-0b71-4465-9afc-e4bbf67a7ad1,,16/08/2023 17:17,17/08/2023 00:42,17-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,1
301d0f9d-b938-42f7-99b3-1d848353de72,Inbound,Returns,Reverse Pickup Enquiry,Good customer support executive ,669fd27b-cc6c-424e-ba52-ec41c5b56874,,17/08/2023 13:04,17/08/2023 13:05,17-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
96c7119b-d645-46f3-aa85-f8d428496308,Inbound,Returns,Reverse Pickup Enquiry,,d4d928de-33c7-4b72-863b-96be93145fb6,,17/08/2023 22:13,17/08/2023 23:02,17-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b1007531-5397-40f6-85a2-2b92873058dc,Inbound,Order Related,Order status enquiry,,62f5a6f0-65a7-42e2-92fb-8480f582017d,,17/08/2023 11:28,17/08/2023 11:33,17-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,1
3dffa506-5254-4a4a-aea4-cf5e2d666fae,Inbound,Order Related,Installation/demo,,e120d7b8-4f32-4258-9eb8-10605f2c6f95,,17/08/2023 12:37,17/08/2023 12:41,17-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
eceb1fde-03f2-4db1-82dc-4c63d54dbb50,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much customer care ,ff2c1ad6-b469-4605-97e9-e2b0ffdc9441,,17/08/2023 22:10,17/08/2023 22:12,17-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
022c31e3-434c-4db7-be63-da8d74122d0c,Inbound,Order Related,Delayed,,174b7a84-6812-4eb5-aef4-abcc7a4a0e7d,11/08/2023 22:42,17/08/2023 21:56,17/08/2023 21:57,17-Aug-23,ALLAHABAD,Mobile,32999,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
c7af741a-91bd-4db4-a7b3-51a5d8aa247a,Inbound,Returns,Technician Visit,,227d75bf-6615-43ce-82e1-7f1f3f41f876,17/07/2023 14:54,17/08/2023 12:54,17/08/2023 13:59,17-Aug-23,JAMMU,Home Appliences,5117,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
86646673-0f32-4c14-b788-e377cf58c69e,Outcall,Order Related,Order status enquiry,,63d9500c-22dd-4c94-9041-6b70f2e5d7ab,,17/08/2023 09:53,17/08/2023 10:35,17-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bc097221-5c05-425e-a072-9e7c72d948fa,Inbound,Returns,Reverse Pickup Enquiry,,63c997d1-e235-425c-916d-d84514c8b677,,17/08/2023 13:26,17/08/2023 13:35,17-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
36bb4c16-97ea-4bcd-85b9-665828afc1ff,Inbound,Order Related,Delayed,,46be243d-faa4-461f-9270-e9b84ef31dcf,,17/08/2023 16:18,17/08/2023 16:18,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
eadf1a88-a513-4718-97c5-6b3ae005f990,Inbound,Order Related,Invoice request,Thanks exicutive ,3b8c545a-f01a-406c-9bcf-9a312cfa0b14,,17/08/2023 21:13,17/08/2023 21:17,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b7e1c6f3-bd68-4735-8bfd-af6194156abc,Inbound,Order Related,Installation/demo,,1b20163a-2fa8-4692-967a-4f4806013371,,17/08/2023 21:24,17/08/2023 21:28,17-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
f9f39433-4a67-458c-bc3b-ec6ab16fd605,Inbound,Returns,Wrong,,ac9ef6d4-2a15-4750-825f-68b6ee9a34db,,17/08/2023 09:52,17/08/2023 09:55,17-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
6abd1823-694e-4089-a548-3d8f421182c4,Inbound,Payments related,Online Payment Issues,,3eb2799e-9658-4e1a-85eb-5de630d46553,,17/08/2023 11:08,17/08/2023 11:18,17-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
d51d8347-f908-4463-aaf9-c643fbee51b9,Inbound,Product Queries,Product Specific Information,I am satisfied with customer service agent ,07a1599a-2499-4076-9535-b5d5c08c62ee,,17/08/2023 17:40,17/08/2023 17:43,17-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
69b52e35-8421-4cc9-8c8b-7218f37acd9c,Inbound,Returns,Reverse Pickup Enquiry,,5ec4cfce-0d33-48a8-9709-104b5dc5e6ae,,17/08/2023 19:15,17/08/2023 19:17,17-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
1cb51108-90b8-42c4-be60-352e20889fc4,Inbound,Shopzilla Related,Account updation,Good ,713a7215-7836-4d91-b093-3d7d5e2bf970,,17/08/2023 00:08,17/08/2023 00:10,17-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
de4381cc-61c0-49dc-8975-2673b7f3c7a7,Inbound,Returns,Reverse Pickup Enquiry,,9d5b1236-7cda-4180-ae0f-f7bc06148445,,17/08/2023 07:04,17/08/2023 07:05,17-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
10f92931-22da-49a5-bf8e-5e8dfd9673fe,Inbound,Feedback,UnProfessional Behaviour,,efd4ee3b-828a-418e-b45e-f895e110a1b4,,17/08/2023 17:24,17/08/2023 21:21,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
b5700b69-b3a8-4a38-b9b7-f17c67342fdd,Inbound,Returns,Return request,,c1763524-2c9e-4938-ae8f-eda9c6e62145,08/08/2023 22:57,17/08/2023 22:14,17/08/2023 22:25,17-Aug-23,BANSWARA,Electronics,799,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
1e918b52-5eb4-4270-b182-25ee092d0ca6,Inbound,Returns,Return request,,957a6fdb-8c23-4eb5-9b37-00fd0ac5bf71,,17/08/2023 08:44,17/08/2023 08:47,17-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
b9167aaa-82ab-4349-893d-04e2ed5adde9,Inbound,Returns,Return request,,4b87c104-09e0-4f85-8896-ca9aa30facc7,,17/08/2023 17:24,17/08/2023 19:22,17-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
b471d0ec-6f2a-4a89-8e5a-b2a0ca66983b,Outcall,Returns,Reverse Pickup Enquiry,,0a83d058-ed57-44b2-835c-2ac2ef9c005b,,17/08/2023 18:47,17/08/2023 18:50,17-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
e9edea7d-f69b-4303-8dfd-8b3261c68e80,Inbound,Returns,Return request,,c53b54ec-5792-4c15-8baf-cd1275c182d8,,17/08/2023 11:43,17/08/2023 11:49,17-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
638b4380-df06-402f-84f7-d55a43d091fe,Inbound,Product Queries,Product Specific Information,,b1612a2d-c45a-4fc1-a2fd-164a79133de6,,17/08/2023 18:21,17/08/2023 18:22,17-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
3c0a0c6b-f25c-4a4b-b428-79bfec68a207,Inbound,Returns,Reverse Pickup Enquiry,,1c8192b5-bdf4-455a-a8a6-cd6c4c68d8fe,,17/08/2023 18:51,17/08/2023 19:27,17-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
e5ce219b-846d-4860-829c-fb1ed0317c0e,Inbound,Order Related,Delayed,"Very good, satisfying",113f1388-7f54-46f0-b611-cfe014817e1b,,17/08/2023 19:31,17/08/2023 19:33,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
31e93ff2-fe42-46b8-bdee-699f7ca22169,Inbound,Order Related,Delayed,Everything there are delivery issues with Shopzilla.Why?.I have no issues when I order from SuperBuy.Shopzilla has to improve a lot.I don't think it will happen soon.,c8e65a9f-ea23-45fa-8810-c42822821847,04/08/2023 15:25,17/08/2023 18:35,17/08/2023 19:34,17-Aug-23,NASHIK,Electronics,2390,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
735b9b04-f711-4199-a5e7-1fd30a68de54,Inbound,Order Related,Delayed,,73372430-86d0-4773-ad2b-a5de6ea1ab30,09/08/2023 08:09,17/08/2023 20:15,18/08/2023 00:13,18-Aug-23,GUWAHATI,LifeStyle,470,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
8556bffc-56ef-4a21-a8a7-5be33862ac71,Inbound,Returns,Fraudulent User,,66a9c521-8d5d-443f-b106-e929736c3008,,17/08/2023 10:27,17/08/2023 11:32,17-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
f21da4f8-c219-4071-9749-83c24c994019,Inbound,Order Related,Invoice request,,88dc389e-8478-4ad9-b403-a89eb7ba493d,,17/08/2023 14:50,17/08/2023 15:02,17-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,1
12d4109c-cdbb-4603-ad6d-a0fdd76d347a,Inbound,Order Related,Order Verification,Nothing is there for improvement ,67159f8d-9075-4b45-b4c6-e6ffb43dc800,,17/08/2023 20:48,17/08/2023 21:14,17-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
008e92e0-6ea4-4593-a3d2-939954abc617,Inbound,Order Related,Delayed,,32d5d2b0-5b82-4efd-8017-5297f1dee87a,04/08/2023 22:18,17/08/2023 11:00,17/08/2023 11:01,17-Aug-23,JHAJJAR,Electronics,10250,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
913c1297-60b1-4f74-9543-349552532bbf,Email,Returns,Service Centres Related,,17dfffa3-c5f5-4ae9-a78a-f23e671754f1,,16/08/2023 17:37,17/08/2023 11:09,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
ecc265c4-c1a5-4f73-871b-773ee903ebba,Email,Returns,Product related Issues,,dc8fc13b-b980-4b06-b0d7-ce5f524d3aa8,,17/08/2023 09:40,17/08/2023 09:41,17-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
cbfb9e64-d744-4a35-9229-1ae2b13e2a16,Inbound,Refund Related,Refund Related Issues,Your customer care executive cut the call when she was not able to help me with my query. This is totally unacceptable. ,a2838848-00e4-4e6c-8d8b-7c1334a5cf10,,17/08/2023 17:56,17/08/2023 18:56,17-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,1
3fd25c75-74ac-4373-a765-a988e156ea38,Inbound,Returns,Reverse Pickup Enquiry,,b7ccd408-cf44-460c-9b00-a05ea54ffe0a,,17/08/2023 17:45,17/08/2023 17:48,17-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
b88f21d1-e833-4067-800e-1876c4274205,Inbound,Order Related,Priority delivery,Or improvement hona chahiye,fe486f1f-ddd1-49e8-9186-a02ae95b4d98,,17/08/2023 17:47,17/08/2023 18:58,17-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,3
a5d0d547-a9e7-4618-b9f2-0c59baf540a8,Inbound,Returns,Return request,,8031180c-d26b-4a5a-b567-858d6641d6ec,,17/08/2023 20:47,17/08/2023 21:04,17-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
b6d3e050-152e-4662-ade7-e84c5cd92770,Inbound,Order Related,Delayed,,c0a7f233-d58c-4212-b79f-82a445e48359,07/08/2023 21:50,17/08/2023 10:04,17/08/2023 10:05,17-Aug-23,GURGAON,Home Appliences,15990,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
fad6d911-98c1-417b-8eb5-8ba2d693f5a8,Inbound,Returns,Reverse Pickup Enquiry,,73c53c2d-a7a0-497a-a163-dd99e97280e1,12/08/2023 00:14,17/08/2023 20:47,17/08/2023 20:53,17-Aug-23,GORAKHPUR,Books & General merchandise,199,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
724e3ebf-c08f-4841-aecb-cbf1492739aa,Inbound,Returns,Fraudulent User,,24a5df14-33fc-4453-8a47-d818546a7de1,,17/08/2023 07:06,17/08/2023 20:11,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
c5a508de-0cf4-4d1a-863f-b0a3109f2f6c,Inbound,Order Related,Order status enquiry,Thank you sir,4da07951-e04c-4eaf-b2f1-a5911191e138,,17/08/2023 18:54,17/08/2023 19:17,17-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
1e87c98b-92c2-43e3-825a-e3615df7f069,Inbound,Refund Related,Refund Enquiry,,9659b6f5-e491-4315-bf6c-c94cd7a0f6ef,,17/08/2023 22:08,17/08/2023 22:13,17-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
2002bee2-2743-4320-8610-10f825dca3da,Inbound,Returns,Reverse Pickup Enquiry,Nice talking with them,3c5ba2d2-90c5-4431-b3e0-241bd3f1e9b9,,17/08/2023 10:01,17/08/2023 13:48,17-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
c99dbc1f-14bf-4876-a49c-7efe8bdd30df,Inbound,Refund Related,Refund Enquiry,,eca7a58d-f618-40f1-8ba4-7b852121f587,,17/08/2023 12:48,17/08/2023 12:53,17-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f13a444a-2334-4c6b-a6c8-11a535ba840b,Inbound,Order Related,Delayed,Supporting with customers is excellent ,52ae046c-256d-42c8-a6ed-ed6530e41b72,,17/08/2023 17:38,17/08/2023 17:40,17-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
9f6a6a3c-b5ce-41a5-ba2d-14ee196dd922,Inbound,Returns,Reverse Pickup Enquiry,,3a557b04-cb7e-49b1-afb0-3f7aa25f62e4,,17/08/2023 18:44,17/08/2023 18:45,17-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
52031705-1e04-45bf-b2c9-57e4af8ca6d3,Inbound,Order Related,Installation/demo,,7144d05b-6cc1-4146-8f1b-36ceedfebfc8,,17/08/2023 10:10,17/08/2023 10:11,17-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
6b11e785-6410-4f0a-a7f4-ce6d7b996ceb,Inbound,Order Related,Delayed,,9052e111-3da1-48a0-b375-bdbe7609b03d,,17/08/2023 19:11,17/08/2023 19:13,17-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
2fedae0f-36a1-4388-b45d-7d5718c7061a,Inbound,Returns,Reverse Pickup Enquiry,Awesome ????,b149edca-b0d0-4850-ab7c-94d044e4c4d7,,17/08/2023 20:17,17/08/2023 20:19,17-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
209bf16d-9f27-43ad-b13b-0e14517d8e0d,Inbound,Returns,Wrong,All time great ,8103a03c-a114-4ab5-a3e2-2a12a8a1c85b,,17/08/2023 11:29,17/08/2023 11:39,17-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
3cebf5eb-ce2c-4e56-a739-cf97c5563762,Inbound,Returns,Return request,,ab2a3a6d-88dc-4d2e-8b02-369688e58a70,,17/08/2023 11:54,17/08/2023 11:56,17-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
860889a5-947c-459c-98ef-cbc44935d0a0,Inbound,Returns,Missing,Good,5bfb04d0-3061-42cd-b412-69bfe9fd8092,,18/08/2023 00:14,18/08/2023 00:15,18-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
784c7a21-2116-424c-90bb-e8aa83347deb,Inbound,Order Related,Delayed,Good ,9c91748b-ed98-4d16-ab38-efe6007dd8bd,,17/08/2023 18:03,17/08/2023 18:04,17-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
29b1a102-ec55-402f-94ee-9e76884538b0,Inbound,Refund Related,Refund Enquiry,,e956ac97-ece3-4b5c-9fc4-5ba8925e7feb,,17/08/2023 13:50,17/08/2023 13:52,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
73169a96-75a2-4f0c-8ed9-7d67dbc56b89,Inbound,Returns,Exchange / Replacement,,5225fe3f-f813-4112-9477-64c475331b0b,,17/08/2023 15:54,17/08/2023 16:00,17-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
7d1b6378-f65e-4250-9483-c31a33bb2844,Inbound,Returns,Reverse Pickup Enquiry,,297902ee-2159-4d56-bcad-a0e19acfdc01,,17/08/2023 16:38,17/08/2023 16:41,17-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
0448c1db-0ce8-4306-817b-f5dbc79caf32,Inbound,Returns,Fraudulent User,Very good,d321b080-44ee-4c03-a2ac-fd3eaba6ef1b,05/08/2023 13:10,17/08/2023 13:16,17/08/2023 13:30,17-Aug-23,ASANSOL,LifeStyle,612,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
34c245bf-5860-45a1-aa0a-b688465d7f67,Inbound,Order Related,Delayed,Please resolve the problem as soon as possible ,b7c3a731-8ab8-4069-a087-bf385194b993,12/08/2023 17:09,17/08/2023 08:37,17/08/2023 08:42,17-Aug-23,BARIPARA,Electronics,331,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
4b72f842-525f-4c85-8c71-8efb531a19a5,Inbound,Returns,Exchange / Replacement,,c95c7b5c-e077-4762-83cf-4656d2484f2d,,17/08/2023 05:46,17/08/2023 05:52,17-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,4
d33d6c19-5249-454f-9fc3-9ad41b7eaa96,Inbound,Order Related,Installation/demo,,9879c5c9-371b-4ae7-8b95-a0ae13f0b4ff,,17/08/2023 10:14,17/08/2023 10:26,17-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,4
2f04819e-dd9e-4027-80ab-b31ab7bec96a,Inbound,Returns,Reverse Pickup Enquiry,She was good ,4ed7679a-8aec-4e9f-9e79-40b111e365ea,,17/08/2023 11:27,17/08/2023 11:28,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
5a179b7b-b89a-49d2-9fc0-a49c3c58a03f,Inbound,Returns,Reverse Pickup Enquiry,He is corporates me very well thanks,01d4ada9-1e6d-43e2-bc5c-6d5e6b9f062a,,17/08/2023 11:08,17/08/2023 11:10,17-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,3
eb42f07a-199d-459a-a9ca-e85e3926722b,Inbound,Refund Related,Refund Enquiry,,698c599a-e8ca-4e0e-9980-9a934447b354,,17/08/2023 12:00,17/08/2023 17:49,17-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
959ae9ae-2328-4338-b61e-634099480124,Inbound,Offers & Cashback,Other Cashback,,195951d0-a71e-483c-8d6e-0b3558685695,,17/08/2023 12:00,17/08/2023 12:01,17-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
3a8d17e0-7897-45b1-b1ae-2d6c8f791b43,Inbound,Returns,Reverse Pickup Enquiry,Delevery service more improve,1d7d18b0-c76a-4442-8543-9da26f0f37fe,,17/08/2023 16:43,17/08/2023 16:44,17-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
51c7c49f-e9c5-485b-bce0-a6bc959a0a00,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience....wrong product received...pls refund the money ,fb2e8c30-3c1a-470d-b202-b078b142a7c1,10/08/2023 08:43,14/08/2023 16:18,17/08/2023 14:00,17-Aug-23,MUMBAI,Electronics,693,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,1
a3a3f59e-81c1-4ea4-99a0-9edb58a1ffc1,Inbound,Order Related,Order status enquiry,,88a77a6e-3038-45b4-98c3-8863eaea78dd,,17/08/2023 07:38,17/08/2023 08:06,17-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8c19888c-2da1-4365-8ca1-91135f805bcf,Inbound,Order Related,Invoice request,,9518b216-149f-4ad4-a8e1-89a70d6e9ec9,,17/08/2023 13:57,17/08/2023 15:00,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
9ee2ee09-f665-4ac3-95c8-6b292fbd01d2,Inbound,Returns,Wrong,,eb2b5243-9c9d-4e18-ade7-cee99b46b29d,,17/08/2023 15:14,17/08/2023 15:15,17-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
ac1b65b4-b32a-49d1-ae34-a3008748c144,Inbound,Order Related,Order status enquiry,,f45c42b4-5d9f-4d1e-9b22-3dbdf9543b96,,17/08/2023 09:31,17/08/2023 09:32,17-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,2
8631e88c-5850-4a1f-8ade-763a87fda15b,Inbound,Returns,Reverse Pickup Enquiry,,cebf0718-c297-478d-ae37-e6c99d9d63f8,,17/08/2023 12:49,17/08/2023 12:53,17-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
e92759ad-c27a-47ab-8443-d58d76086a5d,Outcall,Refund Related,Refund Enquiry,,b0aa3dfd-f432-42d3-9ee2-d7b3f15fbbfa,,17/08/2023 08:58,17/08/2023 09:01,17-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
f0e32392-f803-4e12-a3b7-aee7287899f1,Inbound,Order Related,Unable to track,Very very nice Shopzilla costomer sarvice thanks ??,a8048104-9dbc-40c5-aa7a-cab41632b8f9,,17/08/2023 16:29,17/08/2023 16:30,17-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
e8aa1381-ed8b-4d92-8c37-fbb50f5e0745,Inbound,Returns,Return request,,36612e04-9338-4e9f-9c0d-668a31f38b65,,17/08/2023 17:20,17/08/2023 17:28,17-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
dcd9e16a-f90f-4dcd-b1e5-a5ccd3e6a8e7,Inbound,Returns,Reverse Pickup Enquiry,,122af70e-88e1-4d89-84fe-c034ded032d7,,17/08/2023 00:22,17/08/2023 00:23,17-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
b5cbcc47-17fd-406a-942b-ed8bae789284,Inbound,Returns,Return request,,6a893995-bf71-442c-996b-573015b3aef0,,17/08/2023 08:17,17/08/2023 08:19,17-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
1aeb8d76-e0f3-4a78-a631-ec7d25d6fcd2,Inbound,Returns,Reverse Pickup Enquiry,,20c959c5-7462-482a-a428-c5e6c4f2421a,,17/08/2023 11:30,17/08/2023 11:33,17-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
cf1d9d42-a900-4657-9d08-2adb8afc1bf8,Inbound,Returns,Exchange / Replacement,,dcb50399-b64f-4ba7-a263-3bb336bfa149,,17/08/2023 12:47,17/08/2023 13:24,17-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6c142e8d-576e-4681-b54c-be6fe82de98b,Inbound,Order Related,Installation/demo,,56df6a12-ff62-4506-8e76-404661c5389d,,17/08/2023 14:26,17/08/2023 14:29,17-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
54418443-6054-4e5a-bb28-7d4d5ed40339,Inbound,Returns,Reverse Pickup Enquiry,,d008e6a4-e372-43b9-93b1-abab90da0c09,,17/08/2023 16:03,17/08/2023 16:13,17-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
374f5efe-c4c1-462a-913b-51779f5e2d9f,Inbound,Order Related,Invoice request,Yyjhy,a217899f-9dac-4d43-a4ca-18543c86d02f,,17/08/2023 19:13,17/08/2023 19:19,17-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
cfe53152-0ff8-4063-b994-1be160f1e82a,Inbound,Order Related,Delayed,,00dc725a-507d-4d93-ae6b-78097baba1d1,08/08/2023 15:49,17/08/2023 09:31,17/08/2023 09:32,17-Aug-23,MAHABUBABAD,LifeStyle,229,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
17e2cf0c-8e6e-4663-ae08-ce532d5e5228,Inbound,Returns,Wrong,Good,0b066426-9f8b-455a-857c-52c06b1b6b7c,,16/08/2023 18:50,17/08/2023 05:32,17-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
b8c7f610-d1ec-4eff-8e2f-a27c828a3a61,Outcall,Returns,Service Centres Related,,f8552e0d-d453-40fc-8e86-c0c57fca333a,,17/08/2023 09:36,17/08/2023 09:37,17-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
62d758e6-36b2-43e3-a03c-ef5dd5f86f1a,Inbound,Returns,Fraudulent User,,bdfaf35e-6ed4-4674-9337-e7ae8f73740d,,17/08/2023 13:00,17/08/2023 13:15,17-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
8550b993-1b85-4836-84a4-23446c8e422a,Inbound,Offers & Cashback,Affiliate Offers,,1ed6e749-165f-4b75-be4f-1cdd9b4036bf,,17/08/2023 18:17,17/08/2023 18:42,17-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7dddfc54-d957-4479-8e5d-72868c37a078,Inbound,Order Related,Delayed,,581aafb0-e692-419d-af38-24496d3ee45e,,17/08/2023 21:58,17/08/2023 22:00,17-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
2afd1eb3-a85d-40aa-affd-198e6c27b3ca,Inbound,Returns,Reverse Pickup Enquiry,Bahut achha support ,2863e4e0-2f96-4be0-a150-9628787f1c6b,,17/08/2023 15:33,17/08/2023 16:21,17-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
e54c3e93-759d-44b1-b708-5d25009c1ad2,Outcall,Returns,Missing,,c143668c-514d-4046-847c-1153b48e506f,08/08/2023 18:20,17/08/2023 21:35,17/08/2023 21:38,17-Aug-23,EAST CHAMPARAN,Books & General merchandise,299,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
127f16a1-4a56-48bd-b006-b64d6d988f56,Inbound,Returns,Reverse Pickup Enquiry,????Thanks ,7e11b65d-d174-40dc-b5d7-17972be3f177,,17/08/2023 23:29,17/08/2023 23:37,17-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
f04bf8a6-5ce5-49d7-858a-4fc61e5b9364,Inbound,Returns,Reverse Pickup Enquiry,Good,df268e23-5b39-44fb-8ee3-3c1d26605160,,17/08/2023 20:09,17/08/2023 20:12,17-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
d2031023-66c8-4f8a-bf0d-0db626a99ee4,Inbound,Order Related,Delayed,,cfd74e03-9e51-42df-bd65-81f380115cd0,04/08/2023 18:08,17/08/2023 10:33,17/08/2023 10:36,17-Aug-23,AHMEDABAD,Home,199,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
3fdd6884-4d49-4c95-b7a9-a2f38f7ed0e5,Inbound,Returns,Missing,Support executive resolved my issue.. Thank you so much ,5610aa0b-0484-4c37-9de3-a03b0c1995df,,17/08/2023 16:36,17/08/2023 16:37,17-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
2a532ad7-e08c-4fe4-8e42-db7e07b616b5,Outcall,Order Related,Customer Requested Modifications,,af4db8e3-975b-4fa3-9e6e-dc3e7b6af5b1,,17/08/2023 19:32,17/08/2023 19:47,17-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
d9f0c5d2-1261-4880-91d7-4bcd0a4e1cc3,Inbound,Returns,Reverse Pickup Enquiry,,fe8f9e36-b8cb-4dc0-af1e-f704fa961a0b,,17/08/2023 12:29,17/08/2023 18:16,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
acbbc5c7-f888-4e06-90e9-3ab9a2796396,Inbound,Order Related,Installation/demo,,6d34c749-d59b-405f-b039-7eccd2d1e760,,17/08/2023 20:28,17/08/2023 20:32,17-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ab1f857d-2479-4432-8b2e-83c3d9510266,Inbound,Product Queries,Product Specific Information,,7d83bb33-1327-4fcb-82be-c6e2988464bc,,17/08/2023 21:31,17/08/2023 21:33,17-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
0eba2b1b-d9f7-4156-a112-2267dc28db80,Inbound,Order Related,Installation/demo,,8e7d8427-d197-4250-a3ec-3699090de10a,,17/08/2023 14:08,17/08/2023 14:12,17-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
ec042232-b882-4c4b-a993-043ab1a6badd,Inbound,Payments related,Online Payment Issues,Ok,f4124422-ff75-47af-974d-30985efa239f,,17/08/2023 15:44,17/08/2023 15:46,17-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
fcbf3e80-78e6-4655-8a25-dc7f36cdab05,Outcall,Order Related,Order status enquiry,,7dc8a6e9-8d52-4128-b5f6-20362cc7eb28,,17/08/2023 21:27,17/08/2023 21:34,17-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
13e4685b-75b3-4a63-a789-e9ad524e292b,Inbound,Returns,Reverse Pickup Enquiry,Delever good product to customer in a first time do not haras the customer.,859fdf64-20c5-48ef-95c6-ddcc31e11267,,17/08/2023 23:21,17/08/2023 23:44,17-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
aa3d5b3f-0d9f-41dd-b701-f7720f12d74f,Inbound,Order Related,Seller Cancelled Order,,baf7cef1-edee-4993-b184-831c8853cade,,17/08/2023 10:31,17/08/2023 11:46,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
5afcf5ef-d6d3-4a75-b331-94b89e83555a,Inbound,Returns,Reverse Pickup Enquiry,,4e4844a1-2a79-443f-bdb0-9c1a580155bf,,17/08/2023 14:21,17/08/2023 14:23,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
bcd8f111-c8e9-40ac-acdc-d6e0f5729637,Inbound,Returns,Missing,,7b1862dd-9023-407d-88b2-640ff6e2c647,,17/08/2023 15:27,17/08/2023 18:42,17-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
d550ef34-8e7f-42bb-9293-9e05f49066ec,Outcall,Returns,Return request,,aa50cafa-d9eb-47f1-86fa-f9d473c1649a,,17/08/2023 14:26,17/08/2023 16:35,17-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
9adf44c4-c5f9-4bfb-be54-74ff049931f5,Inbound,Returns,Fraudulent User,Yess,00eb4d5b-3bbc-47eb-be11-4ae5c0da996a,,17/08/2023 16:49,17/08/2023 17:06,17-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
6b6b21ff-2ace-4c33-b73c-b16a19061756,Email,Refund Related,Refund Enquiry,Customer support very very nice,8a0e4f34-8d7b-4f6d-a0ec-f654bcbc832b,,17/08/2023 14:54,17/08/2023 14:54,17-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
81d2a890-1525-4c0b-8c63-6bb7142ef753,Inbound,Order Related,Order status enquiry,,3cbd5d2f-a033-4358-bdf0-40e1c7263a0f,,17/08/2023 17:03,17/08/2023 20:18,17-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
e4e3c7a0-d165-4742-be96-2ef1e91bb9c8,Inbound,Returns,Service Centres Related,Not charging power Bank,0043a0be-2c36-470a-8fa5-b1c66a7439ec,,17/08/2023 14:54,17/08/2023 14:59,17-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
c881f76d-7463-4108-9d62-6510127f1232,Inbound,Order Related,Delayed,,9c96f3c8-8445-4ff6-8ff9-8a7d1e8a6a02,06/08/2023 00:12,17/08/2023 01:15,17/08/2023 01:15,17-Aug-23,SHIMLA,Books & General merchandise,1974,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,4
dee237a8-853e-4b44-8d69-ffa2a52d9131,Inbound,Returns,Reverse Pickup Enquiry,I want to return my product ,0be5dae5-e7b6-41ab-b822-f13091b4592c,,17/08/2023 11:30,17/08/2023 11:34,17-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,1
ed500fdd-d236-4e7d-8b54-388d0e2dbe6c,Outcall,Returns,Reverse Pickup Enquiry,Customer support executive behaviour was rude and that's not professional behaviour ,670014c3-b66e-4ab7-9efb-3ffb4d8d5133,,16/08/2023 23:28,17/08/2023 09:13,17-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
a1ba3afa-dfaf-4e38-88f2-8bb401df8aa9,Inbound,Returns,Reverse Pickup Enquiry,,fbe47eb8-3064-47c9-811c-a671a50c70ad,,17/08/2023 13:19,17/08/2023 13:22,17-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
21fb84c1-3b3c-4661-9193-80d71ed7f645,Inbound,Shopzilla Related,Account updation,No,d2d156b4-5fc9-4bdc-8a27-488f27a39d54,,17/08/2023 14:12,17/08/2023 21:47,17-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
c379339c-f2e3-4f78-970e-5789686a64c4,Inbound,Returns,Reverse Pickup Enquiry,,d4866406-dc6d-4622-b74f-aac5c0056695,,17/08/2023 19:26,17/08/2023 20:03,17-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b5d834c2-7373-40ed-b010-4173433027ad,Inbound,Returns,Missing,,c0066302-eeb2-4727-b134-becefd457f9a,05/08/2023 19:38,17/08/2023 11:18,17/08/2023 11:20,17-Aug-23,MADHEPURA,LifeStyle,338,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
5f44462b-15a0-43a6-b937-eff290528e22,Inbound,Order Related,Order status enquiry,,200a1426-c446-4d63-a121-f7f1978f29f4,,17/08/2023 10:41,17/08/2023 16:12,17-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
010203df-13e7-47a4-800b-bfe42f575309,Inbound,Returns,Wrong,,0fc3e1be-f028-4832-9e67-466bf9d2124a,,17/08/2023 13:23,17/08/2023 13:24,17-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
2cc45a24-eefb-413b-abf8-0d2f5899c2db,Email,Payments related,Online Payment Issues,,635edbcf-1a98-41ee-ae41-1ef40c7f3e2c,,17/08/2023 10:30,17/08/2023 10:40,17-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
f6250797-1e5e-43c7-9c92-714490f4e4fe,Inbound,Returns,Return request,Please be careful with baby products ,b3643662-69b8-49c8-a368-34ed59e999a7,,17/08/2023 13:17,17/08/2023 13:25,17-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
f305cc91-d071-486d-aa13-202ce085b159,Inbound,Returns,Reverse Pickup Enquiry,,6e7ee942-80e7-4872-b453-64c3f539705a,,17/08/2023 11:37,17/08/2023 11:38,17-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
de6f7f62-af59-418a-9640-e353c640c547,Inbound,Refund Related,Refund Related Issues,Thanks ,258cb686-817a-4c01-a8e7-bcb7e46815dc,,17/08/2023 13:38,17/08/2023 13:38,17-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
afe2a348-9099-4e43-865c-0b29cf43ed6a,Inbound,Returns,Reverse Pickup Enquiry,Good ,ddb35b16-13ce-44a7-9e90-4f80d3fad1ac,,17/08/2023 18:01,17/08/2023 18:03,17-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
bb529c59-3363-4119-9057-6d0474623cd9,Inbound,Order Related,Installation/demo,Strongly good ,4f1e6b90-e814-4a0f-a2d3-00a2c2c16ed2,,17/08/2023 18:57,17/08/2023 18:59,17-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
75854f8a-714b-49d2-8350-8a2a2a9e624a,Inbound,Returns,Reverse Pickup Enquiry,It was really nice talking to sabha. She has good communication skills and she was clear to the point??.. Really Appreciate your help  ,e4255815-9a56-44bd-9ec4-62f6a26a2de9,,17/08/2023 01:51,17/08/2023 01:55,17-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
7dac690c-b909-4a3c-bbf2-4aa33bed4346,Inbound,Order Related,Installation/demo,,e72dd5b5-19ac-4f4c-bfc5-43027fe4ce46,,17/08/2023 10:31,17/08/2023 10:34,17-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
50aaafda-640a-4e5d-a4cf-ae2f733e83f8,Inbound,Feedback,UnProfessional Behaviour,,1d572504-0388-45fe-b1e3-d228058e95fa,,17/08/2023 17:25,17/08/2023 19:37,17-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
d16f5374-d289-4e7d-918e-01856722099f,Inbound,Returns,Wrong,,d4fc1f7a-b8a7-444d-9e81-00713531db0f,,17/08/2023 16:44,17/08/2023 16:46,17-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
7e242832-6e5f-4aec-a1bf-bff38f8881e6,Inbound,Returns,Reverse Pickup Enquiry,,243cfa91-455c-44bd-b5d7-d1d2f0330b73,,17/08/2023 21:50,17/08/2023 21:55,17-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
9e6e3ffa-1192-4052-87e5-ab0ad5da9687,Inbound,Order Related,Seller Cancelled Order,,eaabcbab-bb0f-4b20-bca8-345ea531aded,,17/08/2023 08:40,17/08/2023 08:46,17-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
99a9a4f2-6207-4bde-b328-ffd42014bb0b,Inbound,Order Related,Invoice request,,e582c966-5b1e-4029-a831-b232625c6544,,17/08/2023 14:15,17/08/2023 14:18,17-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e52478ca-02b4-462d-aa0c-74fbe1ab4d55,Inbound,Order Related,Priority delivery,,544f1ec2-c6a7-47dd-82de-897639cc001d,,17/08/2023 11:49,17/08/2023 14:04,17-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
32202c01-d93d-4499-aaaa-cde9c0282e50,Outcall,Returns,Fraudulent User,,715c4fc2-c739-4493-87c7-c1e9503f32c4,,17/08/2023 12:53,17/08/2023 13:01,17-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
a6d8f22e-a9b2-4898-a99c-95a2a5bb0574,Inbound,Returns,Reverse Pickup Enquiry,,f7e10da3-cc26-4cca-926a-7f454af12100,,17/08/2023 20:50,17/08/2023 20:55,17-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0fc1090e-99f3-45a5-956f-2f6a3cebc19b,Inbound,Order Related,Installation/demo,,17877af8-03f9-4d20-9b54-d7f97b3205e9,,17/08/2023 23:49,17/08/2023 23:53,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
c48648fe-6e76-4d14-bc90-04a78dcb7ab2,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience about solving my problem.,10060bb5-21e2-4da2-adeb-ded93998ae13,,16/08/2023 16:02,17/08/2023 14:37,17-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
d857f333-535b-498d-a803-c8338ab66bdc,Inbound,Returns,Reverse Pickup Enquiry,Executive not having rights to resolve immediately he is forwarding concern to some other team. It's better if he could able to solve ,ce892afc-6827-4986-a650-7b1a2efba701,,17/08/2023 07:05,17/08/2023 07:10,17-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
1b011748-48a0-40fb-9adf-5b0984febaea,Inbound,Refund Related,Refund Enquiry,,41f816cb-bed7-4e53-8453-fbb9f8f91f4f,,17/08/2023 09:41,17/08/2023 10:36,17-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4b82b4fc-fbad-4a07-a45d-7a891736d7e4,Inbound,Refund Related,Refund Enquiry,Nice conversation ,12d8b61e-732e-43a4-ab9e-865d36996c03,,17/08/2023 14:24,17/08/2023 14:27,17-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
164747b5-19ac-479f-8454-c9abbcab3a9e,Outcall,Returns,Reverse Pickup Enquiry,Awesome ??,4af2deb4-b8e4-4794-8022-8da8319fe034,,17/08/2023 16:20,17/08/2023 16:22,17-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
5aa2111b-299a-4f49-a15d-a76194bf3292,Inbound,Returns,Reverse Pickup Enquiry,??? ????,4e3a58f9-b0e8-4812-adef-9625aae3480a,,17/08/2023 22:48,17/08/2023 22:52,17-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bbe412eb-30fe-43fd-888a-01c183d321c1,Inbound,Returns,Fraudulent User,,571899ae-5230-4859-ae3d-b44cce0f41e8,,15/08/2023 19:36,17/08/2023 15:47,17-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
7f234d10-246d-4b56-94d5-9d50b1aa0975,Inbound,Returns,Reverse Pickup Enquiry,,5a322ca3-8c4e-480d-ba8b-5f07530a8195,,17/08/2023 12:17,17/08/2023 12:19,17-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
0fdac7f4-6531-48dc-8fda-a827b0604540,Inbound,Returns,Missing,,5fb327e6-e302-45db-890a-25c31a00eeeb,,17/08/2023 20:10,17/08/2023 21:19,17-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
969f0747-02d3-43fb-9b0a-f2cef615523c,Inbound,Shopzilla Related,Signup Issues,I feel really nice to talk to the customer care literally they are so good,a243258c-f49d-47b1-b890-531b794982a4,,17/08/2023 21:18,17/08/2023 21:25,17-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
3acbbee2-3da2-4248-bb96-41e30f755855,Inbound,Returns,Reverse Pickup Enquiry,,defb7790-bba8-4014-8aed-727bf79f10b9,,17/08/2023 18:52,17/08/2023 19:30,17-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,2
d330e64c-a8e2-4ab2-96ef-436ea67c8987,Inbound,Returns,Exchange / Replacement,,6e33bc6b-ed15-42e3-aed0-260b48daeb5b,,15/08/2023 14:15,17/08/2023 11:11,17-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b988e28f-0eca-44a0-9431-dceef75109c2,Inbound,Returns,Exchange / Replacement,,5b28aa2f-fb83-4a57-b039-9f71f2d9094c,,17/08/2023 11:16,17/08/2023 11:58,17-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
583c3176-56b4-44a3-bccc-ebd5b1594413,Inbound,Offers & Cashback,Other Cashback,Prompt assistance.,bb9acda5-8b6b-43b4-8e66-45b33b1c5dae,,17/08/2023 16:15,17/08/2023 16:20,17-Aug-23,,,,,Alan Cruz,Isabella Wong,Emily Chen,>90,Evening,5
ee78bc6d-7985-490b-990f-eeec5c0da433,Inbound,Returns,Reverse Pickup Enquiry,,f7e6314a-e6c6-470b-8240-9099e3a7e483,,17/08/2023 16:38,17/08/2023 16:52,17-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
e3706055-5d66-4738-8ece-3ab641e444f7,Inbound,Returns,Wrong,,da933c8b-7baf-4ee8-8106-094e7c22203a,,17/08/2023 21:01,17/08/2023 21:02,17-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
bdf5240d-0037-4b89-b2b9-4c225245af50,Inbound,Returns,Reverse Pickup Enquiry,Thank you maim,2615ec6a-621e-4ec2-9a14-a15462cc8148,,17/08/2023 16:57,17/08/2023 17:01,17-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
150a944e-d698-441e-82e8-8d2429b932e4,Inbound,Cancellation,Not Needed,,cc7023e6-fd28-452f-a969-035603f96b1f,10/08/2023 12:26,17/08/2023 09:29,17/08/2023 09:34,17-Aug-23,MUMBAI,LifeStyle,5278,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
7eddf0a7-76d7-4d1e-b091-85fc5130d333,Inbound,Returns,Reverse Pickup Enquiry,,5ed93c33-d703-478d-b914-7f12986e5d1d,,17/08/2023 02:25,17/08/2023 02:29,17-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
c9d454cc-9857-4ea4-a5f2-71023379eb09,Inbound,Returns,Wrong,,e5364c15-54b5-427b-988c-adfc70cf8b32,,17/08/2023 10:44,17/08/2023 13:13,17-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
36d406c2-8538-4fa1-9e57-e986196b3937,Outcall,Returns,Reverse Pickup Enquiry,,9e99fcf1-cedb-492d-bbe1-e8c27cf48dee,,17/08/2023 14:00,17/08/2023 14:07,17-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
2b9fcdad-9f31-469b-bc5e-14fb7a02d18b,Inbound,Refund Related,Refund Enquiry,,b7b7cf14-6516-4bf1-ace4-e90973f13161,,17/08/2023 16:59,17/08/2023 17:00,17-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
0951e457-2432-499b-9df6-baddb18eb397,Inbound,Refund Related,Refund Enquiry,,237d0d07-5001-41fb-875e-f18a7f7c604c,,17/08/2023 19:12,17/08/2023 21:52,17-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2b0a603c-1cf9-4dfc-9c5a-5f033ad73a24,Inbound,Order Related,Customer Requested Modifications,,505a9357-d7e3-4733-ad22-6ca64197d174,,16/08/2023 22:19,17/08/2023 09:54,17-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
57aba3a9-fde2-4c9c-8b76-b2ae00a50797,Inbound,Order Related,Delayed,,51037dec-6632-4494-98e4-4e8011f6c373,,17/08/2023 12:07,17/08/2023 12:31,17-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
0c93a701-34b3-4db3-95d6-da87658748d2,Inbound,Order Related,Order status enquiry,Very good ,e0cdf150-0034-4a86-be63-ee08b0b1ac1c,,17/08/2023 20:27,17/08/2023 20:29,17-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
0a735c20-ac0a-4a17-a948-c09abad72357,Inbound,Returns,Wrong,,7a879f1f-ff45-420b-99fd-1d256dc83ca8,,17/08/2023 16:03,17/08/2023 16:07,17-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
65d69888-7399-48c4-b731-f56f6e5ace85,Inbound,Returns,Reverse Pickup Enquiry,,f884fc95-faea-49c3-a83f-df6a1fd8a118,,17/08/2023 19:49,17/08/2023 20:16,17-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
4738471e-ad0d-49f3-8c73-6a0e8bbd5051,Inbound,Returns,Return request,I AM HAPPY ,fa0ce899-e832-4cbb-ae56-267da8efe3c6,,17/08/2023 10:06,17/08/2023 10:08,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
fcb88275-6a60-4fa3-bd9c-f94252f3dbb6,Inbound,Refund Related,Refund Related Issues,,bf58899f-5ada-40e3-b053-d4bc8a5266a1,09/08/2023 09:17,17/08/2023 18:04,17/08/2023 18:16,17-Aug-23,HAZARIBAGH,LifeStyle,416,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
4937ec4f-ade6-45ed-bd25-b4ec6ca05c7a,Inbound,Returns,Return request,,43580788-2d30-4a52-a35b-4b24c5e06ef5,,17/08/2023 16:43,17/08/2023 16:56,17-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
4e0572db-5a14-4266-a2e5-426337c6d70b,Inbound,Order Related,Delayed,,2b8d1a91-5898-45bb-83e7-30fd70cbfca8,,17/08/2023 20:42,17/08/2023 20:55,17-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
d508ef84-071a-44d9-98e8-409580771e82,Inbound,Returns,Return request,,e1f2420a-ce68-4c1f-a20e-594a1eefa684,,17/08/2023 10:11,17/08/2023 10:14,17-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
e2054f37-4afe-4d36-afa8-fc4ac03ff169,Inbound,Returns,Reverse Pickup Enquiry,The calling excutive is nyc and humble ,812c01c3-0119-48b5-bbbb-1c233ae23ff8,,17/08/2023 19:25,17/08/2023 19:25,17-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
ce55255f-556c-49e3-980a-c438156350cd,Inbound,Order Related,Order status enquiry,,8e787cdf-6576-4daa-9f56-88f7bfb0635e,,17/08/2023 09:46,17/08/2023 09:46,17-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
8fea4980-902f-4faf-8297-feb7ff4b5ef3,Inbound,Returns,Return request,Thanks Shopzilla ,4080a11d-ba82-4f4d-bde0-7ad1676d7278,,17/08/2023 09:50,17/08/2023 10:48,17-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
c09af083-476a-49ff-b12a-c65c336a204e,Outcall,Returns,Reverse Pickup Enquiry,Easy to connect customer ,f2db4c85-163c-4351-9960-f0f3b9af6aa2,,17/08/2023 11:06,17/08/2023 11:10,17-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
aac49f8f-7d60-44e2-82fa-78c673060881,Inbound,Returns,Return request,,7a4927fb-0dad-4b0f-9e4e-828edadbbe74,,17/08/2023 22:04,17/08/2023 22:12,17-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
887531be-1de9-48da-b4a7-f1477f426da7,Inbound,Order Related,Delayed,,203d5f98-7c25-4dd1-b07b-e1eae09e341b,08/08/2023 18:49,17/08/2023 21:41,17/08/2023 21:45,17-Aug-23,DARBHANGA,Books & General merchandise,339,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
0b767df6-9715-4da1-8898-fed5e839d0af,Inbound,Returns,Missing,My issue are not solve costumer service ,1e59f9a7-12c5-42fd-ba01-fc6fde70f976,,15/08/2023 17:32,17/08/2023 19:20,17-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
4182783b-bcbe-4d8d-9f4e-6467514f9194,Inbound,Returns,Reverse Pickup Enquiry,,1710fac7-af04-486b-bc4f-7be57b429f62,,17/08/2023 13:25,17/08/2023 13:26,17-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
257d0256-e584-44ce-b38c-d59bd1cda241,Inbound,Returns,Return request,Gud ,955c1ade-033e-4a41-afe0-fe6d0046e925,,16/08/2023 19:02,17/08/2023 23:53,17-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
ac570a8e-bc1d-439d-8008-97282b491855,Inbound,Returns,Reverse Pickup Enquiry,Bye ,d88e36fd-de9c-4a62-aa1f-f73da48d1e01,,17/08/2023 17:32,17/08/2023 17:33,17-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
b5d70f48-2ae7-4238-8694-acc795da0046,Inbound,Order Related,Delayed,,f252107d-6521-48d7-ac98-2dd231b618d9,04/08/2023 23:21,17/08/2023 08:36,17/08/2023 08:41,17-Aug-23,HYDERABAD,Books & General merchandise,389,,David Reed,Madison Kim,John Smith,>90,Morning,5
f3bf6ce6-a6e8-4db7-b192-506f367d383b,Inbound,Order Related,Order status enquiry,Very nice behave ,b6cfa28c-a3f6-4b0d-bde8-c6b4e7fd8e70,,17/08/2023 17:03,17/08/2023 17:05,17-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
535d535a-fc98-4c96-a48c-39d6a4989ce2,Inbound,Order Related,Installation/demo,,6bc20e30-ba68-4cee-913a-44df81e2e85c,,17/08/2023 00:29,17/08/2023 00:31,17-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
180dc110-0041-4b3f-b2c0-cda4880ea28f,Outcall,Shopzilla Related,General Enquiry,Thnk you ,2f3ff375-2422-408e-ba1e-1adf23fd1fae,,17/08/2023 08:37,17/08/2023 08:39,17-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
f8b7c86e-acd5-4a3b-9686-5ab165f9fef4,Inbound,Order Related,Delayed,,385e9827-b386-44e8-a012-96c99ecf810a,,17/08/2023 17:14,17/08/2023 17:15,17-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
4eb412ec-138b-4806-9634-acd664eba30a,Outcall,Returns,Reverse Pickup Enquiry,Talking language is awesome ,ee10cb6e-94ce-4cae-8fb9-080f1bd0e210,,17/08/2023 10:29,17/08/2023 10:48,17-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
ff89803f-e516-4f95-a1c0-af145a993901,Email,Returns,Reverse Pickup Enquiry,,6adb6bc7-93b8-4bbf-81e8-9e3d23ca7525,,17/08/2023 15:30,17/08/2023 16:39,17-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,2
74bdef49-2756-4c3a-938c-ab274fcdd575,Inbound,Order Related,Order status enquiry,Intime delivery product,5977d9ba-1f96-475f-a078-66588ee83633,03/08/2023 12:25,17/08/2023 16:37,17/08/2023 16:44,17-Aug-23,VIZIANAGARAM,LifeStyle,4500,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,1
0f7892cc-43e1-4138-8b09-7020d4285e46,Inbound,Returns,Return request,Return policies,9fdf64f7-8f75-49d7-9679-4933a5d86282,,17/08/2023 09:10,17/08/2023 17:42,17-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
80711417-f994-46d8-b77b-712dedbfc49a,Email,Returns,Reverse Pickup Enquiry,Good ,f52b5db0-6cd2-4318-b15c-7f3a597b968e,,17/08/2023 11:07,17/08/2023 11:13,17-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
2eb4f7d2-b275-4a2d-a5af-71afb0ba2863,Outcall,Returns,Reverse Pickup Enquiry,primery customer support executive not able to answer the quarry but secondary response was very good and prompt in resolving issue,e0de06e9-64bc-4df2-a616-4cc28cdaae0b,,17/08/2023 12:55,17/08/2023 13:18,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
9db95b02-2194-4f68-a633-80e15f2bb2f4,Inbound,Product Queries,Product Specific Information,,72f2b0ec-cd1a-4dee-a7c3-4b8e388c0dc3,,17/08/2023 13:26,17/08/2023 13:29,17-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
24613f3f-3516-4a14-a27d-b40ecf1a506b,Inbound,Returns,Return request,,be76fedf-1d51-4732-ad26-6e6dd820d651,,17/08/2023 15:55,17/08/2023 16:50,17-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
a42937c9-6d70-4adb-b700-a3ec11f71f36,Inbound,Order Related,Installation/demo,Good job ,e287226a-830d-4395-8989-88bb61f84efe,,17/08/2023 18:53,17/08/2023 18:55,17-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
8a04371a-a797-47aa-8298-ad16d4f82eef,Inbound,Order Related,Order status enquiry,Shopzilla has good service.proper guideance.make the sure before given to any others.brilliant experience with it.,e7be0109-a583-4f9d-a3e2-770b2950d3d4,,17/08/2023 19:49,17/08/2023 20:45,17-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
7e066552-0622-4e15-85c3-28b6795558bc,Inbound,Order Related,Delayed,,c6c740de-7826-42da-9d42-066e576df034,,17/08/2023 13:32,17/08/2023 13:33,17-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
3bd8c4a7-5deb-4c20-b1b0-1dda5cf6af44,Inbound,Order Related,Installation/demo,,ca527b8c-3e2f-4c50-89cc-d2155ce5b27d,,17/08/2023 16:09,17/08/2023 19:27,17-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
173ef51e-50bb-4f6d-b3a7-29fd35d8ae09,Inbound,Order Related,Invoice request,,0a6a4967-ac30-4ab3-9154-0325932f7d75,,17/08/2023 13:37,17/08/2023 13:43,17-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
ab665ea7-346d-4b6d-a502-2b2ee5e26050,Outcall,Returns,Return request,,4fc5a449-3424-485d-84df-5ec4d1fec140,10/08/2023 00:04,17/08/2023 10:24,17/08/2023 10:28,17-Aug-23,JAIPUR,Electronics,999,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
5c364a2e-3c84-424e-8e17-81c3243a4f4a,Inbound,Order Related,Delayed,V nice,b64b1552-fb66-44df-938e-b993f7932b78,,17/08/2023 18:19,17/08/2023 18:22,17-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9cd35676-41aa-4ac0-907e-a7ec28875c7c,Inbound,Refund Related,Refund Related Issues,,9f56c8ec-5031-4acf-abf5-cb6174af9e59,,17/08/2023 09:49,17/08/2023 12:03,17-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,4
8306746b-6a5c-463a-99b4-cecca0afdfe2,Inbound,Returns,Reverse Pickup Enquiry,,f822ad06-bcfa-4343-8625-89ec1edddeed,,17/08/2023 13:20,17/08/2023 13:22,17-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,4
ed1a124a-d04b-485b-8975-6d57d37e7b8c,Email,Order Related,Installation/demo,,d837e64b-ab0d-436a-9bda-e2e4c239d0e0,,17/08/2023 15:27,17/08/2023 16:04,17-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
c002b459-5a5e-4e4d-a074-a5f0480f427d,Inbound,Returns,Return request,No,fc3a8882-78c2-48ed-a8e9-bc9beba2a555,,17/08/2023 22:02,17/08/2023 22:04,17-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
3c2ee21c-e36b-4808-acdd-6288c1adb746,Inbound,Order Related,Customer Requested Modifications,,370ebaf8-272b-4f61-88b7-5468c2e092fc,,17/08/2023 06:20,17/08/2023 06:21,17-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
2de297bb-9592-4904-81b3-4a6176114c99,Inbound,Order Related,Seller Cancelled Order,,acea0db7-86bb-458b-b462-02138e12ae4a,,17/08/2023 09:47,17/08/2023 09:51,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
8381910c-4d6b-404d-b03f-01441798896d,Inbound,Returns,Reverse Pickup Enquiry,Good ,c5b77ab4-3680-4589-9565-4795e8632ae9,,17/08/2023 16:24,17/08/2023 16:28,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
ef7ba635-fc93-4438-82be-0a93699d5b2c,Inbound,Returns,Fraudulent User,,0c70ee5b-b6be-43d2-b842-074f3a6f7944,,17/08/2023 16:51,17/08/2023 16:53,17-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
ef679761-279b-473d-8b13-3b498320c242,Inbound,Returns,Reverse Pickup Enquiry,Start chat service to conncet with customer support ,8bdfd9f3-7492-4004-b911-767ba1049fe3,,17/08/2023 07:40,17/08/2023 08:01,17-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1d130edf-a907-4f1b-aa8f-ef0adb66bce3,Inbound,Order Related,Installation/demo,,8a27aaea-9e38-487f-baa8-048356f3222e,,17/08/2023 20:10,17/08/2023 20:22,17-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
6db1a6f6-b410-4da4-910e-7a83716fbb95,Inbound,Returns,Wrong,,a741328f-8924-47b1-8ece-8acefeb092e9,,17/08/2023 07:43,17/08/2023 07:45,17-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
17cc3030-5d26-4f3b-8fcc-e3566dbb475f,Inbound,Order Related,Delayed,,90b93882-f30b-47d9-b57f-a3415512f36d,,17/08/2023 10:36,17/08/2023 11:15,17-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
49cb9a39-363d-403f-9eb7-2f34accb39c2,Inbound,Returns,Reverse Pickup Enquiry,,9bf9b56f-7b84-4dbf-b87a-1311d90c5ef1,,17/08/2023 11:06,17/08/2023 11:09,17-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
5e35a783-d511-452b-958b-4bf0984799f2,Inbound,Order Related,Order status enquiry,,3e7c567c-482b-4a43-94be-55b0f98022da,,17/08/2023 19:12,17/08/2023 19:21,17-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,4
f195ad5f-957f-4b45-baee-c80394e495e1,Inbound,Returns,Return request,,2b6c0c3d-be29-46f9-8d32-0b4b0daafada,,17/08/2023 10:02,17/08/2023 10:03,17-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
35d1ecf1-6505-4b8c-b8a2-e7aa792e866b,Inbound,Returns,Return request,Baat krke   and very helpful ,2a270505-a5d4-4eac-b003-c6176e84a314,,17/08/2023 17:04,17/08/2023 17:07,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
5a45912d-48b0-41a9-99f3-96629a8d2c30,Inbound,Product Queries,Product Specific Information,Pament pay   but order panding hai,d61f8c57-9e0e-4357-a972-c891ad9fb461,,17/08/2023 19:52,17/08/2023 20:03,17-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
10e37084-48f3-4129-a467-eb3c8818d581,Email,Returns,Technician Visit,Solve my issue first,e7e32abf-52ac-4288-8479-654cf8075543,13/07/2023 15:59,17/08/2023 20:04,17/08/2023 20:44,17-Aug-23,BOKARO,Electronics,159990,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
7906a56f-4f56-4579-a6bd-e1eba3871d0a,Inbound,Returns,Reverse Pickup Enquiry,,6642d3cf-3ea9-45d1-bd4f-9559dc99bdc8,,16/08/2023 23:47,17/08/2023 06:45,17-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
0801fc1a-5847-494b-b0c4-a71dbd88356f,Inbound,Order Related,Installation/demo,,1e52c02c-79a7-41ad-8b0e-0e34044de9e7,,17/08/2023 07:59,17/08/2023 08:00,17-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
aa2464e8-d787-43c1-96c9-18198e835437,Inbound,Returns,Wrong,Very defficulties faced to reaching customer care support executives.please make easy to call.,5a0244a0-247d-451d-b202-2b0df0e48093,,17/08/2023 14:33,17/08/2023 14:52,17-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
8226cb39-6191-4ffd-9573-f807ba5a2ddf,Inbound,Returns,Reverse Pickup Enquiry,,d0f7469e-c041-48e7-8f99-78a2514bd480,03/08/2023 20:06,17/08/2023 21:20,17/08/2023 22:51,17-Aug-23,PANVEL,LifeStyle,388,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
436244a8-b624-4738-aff1-f98605e2fc60,Inbound,Payments related,Online Payment Issues,,317549e0-dfd9-47db-a03b-b07519be2c37,,17/08/2023 17:02,17/08/2023 17:11,17-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
dc7509b2-889a-4e8a-aa65-337e56601b36,Outcall,Returns,Return request,Worst experience from Shopzilla support team .. I will never suggest Shopzilla to anyone ??,7c54586b-d20b-4776-8e2d-f11bd9c494a5,,17/08/2023 18:42,17/08/2023 18:45,17-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
ca4de7be-9986-4e11-9a86-87165824087c,Inbound,Returns,Reverse Pickup Enquiry,,aa3d3515-1dc8-4dcf-8f7a-6a9d0e5346c6,,17/08/2023 21:38,17/08/2023 21:39,17-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
94b6b3ec-7253-488b-9ee7-0e1c91564e1b,Inbound,Refund Related,Refund Enquiry,,b372038c-cb25-4d13-9aae-0b46ce4d62d1,,17/08/2023 07:02,17/08/2023 07:04,17-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
dfdea35a-abe7-48a7-b6db-02cdacd58b3e,Inbound,Order Related,Delayed,,51bfa247-2442-422b-a359-4e0c2d71d45d,,17/08/2023 07:32,17/08/2023 07:34,17-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
538ca824-f7e6-4196-8820-5e85532e4324,Inbound,Returns,Return request,,f10bd77f-0578-47c7-a468-b895ddb5455a,,17/08/2023 11:07,17/08/2023 11:09,17-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
673216c2-c2e8-47b9-9ba1-29dc154b0127,Inbound,Refund Related,Refund Enquiry,Very very very good ????????,45d42509-f4ca-45e8-b28d-43c0ce69ce53,,18/08/2023 00:37,18/08/2023 00:44,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
7680f44a-2247-4f50-8787-b49f45bcdd3a,Inbound,Returns,Return request,,d1015373-6638-4598-80c3-86bbd77930b2,,17/08/2023 21:13,17/08/2023 21:16,17-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f55d0fde-2686-4b18-adb7-97c1ca192315,Inbound,Returns,Exchange / Replacement,,f59e1269-0ee2-4749-8235-984f1132773b,,17/08/2023 19:43,17/08/2023 21:52,17-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
4756282d-98e4-4a5b-b5b6-14e6e96f9a7f,Inbound,Order Related,Delayed,Poor Shopzilla,b1a65a24-4a44-4f36-9137-6d4132787907,05/08/2023 23:56,17/08/2023 11:21,17/08/2023 11:34,17-Aug-23,CHENNAI,Home Appliences,989,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
4163e2f4-13bb-4c2a-b730-0f62085247e0,Inbound,Returns,Fraudulent User,,ee3645a9-3f36-45d1-8363-b198fee4ca08,09/08/2023 12:24,17/08/2023 09:27,17/08/2023 09:29,17-Aug-23,DUNGARPUR,Electronics,1599,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
40ea73a7-3f3e-4d3e-8179-92f9ff88d258,Inbound,Order Related,Delayed,I'll be happy if my problem is gone solve quickly. ,cf7d1737-bfdf-48d4-88c4-d0cce7f3ce6f,,17/08/2023 10:34,17/08/2023 11:43,17-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
1a7f2887-1cfb-4eca-acf9-64f7e44ad41e,Inbound,Order Related,Seller Cancelled Order,"Very bed, disgusting, unprofessional, online shopping fraud, unacceptable, you are habitual offenders on offers of Exchanges, when you are not willing to accept why did showing options at the time of order booking. Issue you mentioned wrong no address pincode miss match. You offer an exchange of RedMi7A at 2500 with screen damage category and instead no other issues you mentioned wrong reasons on delivery side. It's an organisation fraud. ",4bca1435-419e-4f16-8b5e-9a2d48503194,,17/08/2023 08:58,17/08/2023 09:02,17-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
c0c87e3c-666f-41d9-a46b-1f7ed1b952d3,Inbound,Returns,Wrong,,12569ac1-5aac-4b31-bb23-2715e1090482,,17/08/2023 17:30,17/08/2023 18:28,17-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
3c890154-9afa-48a8-9bf1-52023a145078,Inbound,Order Related,Order status enquiry,There is no return option where we don't want to take the product but still we are bound as there is no option for return.the app is really bad and am gonna telling everyone that this is the most worst app to order anything. I just hate this app,dd9bcf44-c952-4418-9b4d-26b0cf4f760d,,17/08/2023 16:25,17/08/2023 16:26,17-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
66583916-e38b-46b6-8cbc-11493379c9bf,Inbound,Order Related,Delayed,,f4da71f7-e280-41d3-8184-8845c033a09b,05/08/2023 15:29,17/08/2023 11:48,17/08/2023 11:49,17-Aug-23,AZAMGARH,Home Appliences,1899,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
e602a486-4e99-4379-877b-4f97fa14711b,Inbound,Returns,Reverse Pickup Enquiry,,14c17e49-8d28-4878-8ead-0806c5d374c0,,17/08/2023 01:10,17/08/2023 01:10,17-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
49f916c4-0850-4945-a0de-ca4035e0b306,Inbound,Product Queries,Product Specific Information,,81033605-eda5-4fdf-8df2-b987e86c5aca,,17/08/2023 20:57,17/08/2023 21:02,17-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
87c10e92-70ec-461b-bfda-c22505d8f6ca,Inbound,Refund Related,Refund Enquiry,,dd0762d5-694d-485a-80c4-e9a2d642a08e,,17/08/2023 00:14,17/08/2023 00:15,17-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
850caf41-dae9-41e0-bc8f-1f26a65cfbbc,Inbound,Order Related,Delayed,,1e42c995-eeef-44ce-be37-3d70fee881c5,,17/08/2023 12:06,17/08/2023 12:08,17-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
d9545536-7013-49ac-9e11-f587ff5eb1a5,Inbound,Returns,Reverse Pickup Enquiry,,733b50ee-f357-4a2f-81ae-3756e955658c,,17/08/2023 16:06,17/08/2023 16:12,17-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
9af48988-726a-4ee4-842c-f039bd145d1e,Inbound,Returns,Exchange / Replacement,,86d12ff5-b535-4142-acda-26df3e91848d,,17/08/2023 06:28,17/08/2023 06:29,17-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,4
886e58bf-2333-43fb-b3fb-444e91ae4f67,Outcall,Refund Related,Refund Related Issues,,38f50cba-48a5-4c95-a649-09749018e10a,,17/08/2023 11:24,17/08/2023 11:47,17-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
8f411956-3490-4279-96c0-b46e27ebf660,Inbound,Cancellation,Not Needed,Provide quick resolution ,4c302933-61f7-4548-a798-77e77efe192c,,17/08/2023 20:43,17/08/2023 20:51,17-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
425252c1-59e7-4192-a93d-bb99ee8e56e3,Inbound,Order Related,Priority delivery, Shopzilla Staff is very goodBut delvey is very bad ,67f828c4-4827-4c9d-8951-cd3259f4a97f,,17/08/2023 12:14,17/08/2023 12:15,17-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9cd274f3-0dd9-4edf-88d4-b991ae90d20f,Inbound,Returns,Reverse Pickup Enquiry,Nice conversation ,0f05c514-d747-4eea-bfb1-2c78e49024db,,17/08/2023 14:33,17/08/2023 17:47,17-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
3127f5c3-3711-4ef2-a83a-2ebd4355afea,Inbound,Returns,Reverse Pickup Enquiry,Ensure customer care support ,d9075d72-6cb3-4309-9c0c-10b82319942a,,17/08/2023 15:28,17/08/2023 15:29,17-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
802bdb15-9388-4854-b9d9-eb722a71e73e,Inbound,Returns,Reverse Pickup Enquiry,,f8f8b792-15ed-420b-a101-a243a4515eac,,17/08/2023 16:25,17/08/2023 16:40,17-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,3
3fa74b94-d883-479a-bea7-000d40e20dd8,Inbound,Refund Related,Refund Related Issues,Your executive was not responding and puts my call on mute while i was requesting to handover call tonur senior executive,ca903318-c95b-43d3-97b7-48f9bb802758,,17/08/2023 10:49,17/08/2023 11:05,17-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
e6f4647c-8bfd-4785-b688-e9cecde53677,Inbound,Returns,Fraudulent User,,8e4028e1-fbab-46dd-9f1e-6c0996467ef0,,17/08/2023 00:48,17/08/2023 00:52,17-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
abd07709-abbf-406b-9b3c-535e861916d5,Email,Order Related,Installation/demo,Good ?? ,0d883acc-000d-44e6-8ebf-32051e88a574,,17/08/2023 20:27,17/08/2023 20:30,17-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
3da3efc7-9788-45ce-a1a6-2a2138a6b01e,Email,Order Related,Delayed,,19507be4-106c-4748-8fe1-b3b64d2fa785,09/08/2023 16:32,17/08/2023 14:28,17/08/2023 14:33,17-Aug-23,NEW DELHI,Mobile,10999,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
01bc0f82-f967-45d5-a0bc-d4fafe982236,Inbound,Refund Related,Refund Related Issues,,19c7a7e3-8cc8-4b6f-a7e6-980e163dadd0,,17/08/2023 13:37,17/08/2023 23:02,17-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
51e3e12f-890b-4a6f-b87e-db3c145132ab,Inbound,Order Related,Order status enquiry,,06762551-22ef-40df-adc5-fd36a56b4918,,17/08/2023 18:47,17/08/2023 22:53,17-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
bcbc87a9-0c62-4e62-97aa-8c39c08ecd83,Inbound,Returns,Reverse Pickup Enquiry,Ok,ec686c24-0f0e-4b59-88aa-1095c2784f8b,,17/08/2023 19:18,17/08/2023 19:20,17-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
dea967f6-d66d-4dce-a25a-8f0a352b4442,Inbound,Order Related,Order status enquiry,Good service ,ece59de5-cbfc-45cb-abba-655a5c434da0,09/08/2023 14:52,17/08/2023 13:13,17/08/2023 13:14,17-Aug-23,NARAYANKHED,LifeStyle,629,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
132f211d-2a09-45b0-8fe3-285bc58ee56c,Inbound,Feedback,UnProfessional Behaviour,Excellent ,a84ddbd1-a60f-454c-a2e5-612b5f59eead,,17/08/2023 20:15,17/08/2023 20:38,17-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
fe353f47-ebbf-4272-b2c7-286cbbb3883f,Inbound,Returns,Return request,,26df7a15-fb62-4af1-934a-1c0f802fd6e7,,17/08/2023 07:45,17/08/2023 07:47,17-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
f77142cd-b6df-490f-86a5-36d38c548a8b,Inbound,Payments related,Online Payment Issues,,0b4680aa-fb52-4e01-a2d4-b9789454878f,,17/08/2023 12:18,17/08/2023 12:59,17-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
22730465-dfbe-4962-995a-ba4f26ec532f,Inbound,Order Related,Installation/demo,"Thank for my help. Language Bengali Mai kare,baat Bengali me kar sakti hu toh behetar hota.",37a02493-14c4-48c7-8720-7550ceb1a371,,17/08/2023 13:03,17/08/2023 13:07,17-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,4
07b801cc-0e70-4a6f-9b9b-2e5d09e7602d,Inbound,Returns,Return request,Everything is good,fca92e75-402c-4a78-a509-f02b9bed7545,,17/08/2023 13:11,17/08/2023 13:13,17-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
be54d6dc-8d2a-4f5f-ba8c-a1b6064f49ed,Email,Returns,Return request,My issue is still not resolved. ,d08dc1b7-56d7-45d5-a1f2-e89ea8fa7f4b,,17/08/2023 15:57,17/08/2023 16:11,17-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
5f839846-dfca-4b82-a664-d1c513b4948a,Outcall,Returns,Reverse Pickup Enquiry,Worst ever customer care,7a64dd58-dd17-4450-934a-5d3ff3c8ae13,,17/08/2023 19:55,17/08/2023 20:34,17-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
62ade79f-1e8a-4321-a5ec-2ec857d191ee,Inbound,Returns,Wrong,,d2dd6edd-8099-4222-af8b-0b21bbde1c46,,17/08/2023 08:39,17/08/2023 08:41,17-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
c066c088-897b-45c0-b3e1-fcef56498591,Inbound,Returns,Wrong,,1c5ff482-c1d7-41c1-86d0-3186879c0e50,,17/08/2023 18:16,17/08/2023 18:50,17-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
84d468f0-ca4f-49a6-8197-32cd86b89303,Outcall,Order Related,Priority delivery,I am happy ??,abca823b-2193-400d-8965-a91240783562,,17/08/2023 21:03,17/08/2023 21:05,17-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
a301684a-d4ae-41a9-9443-88a785e9eeea,Inbound,Returns,Return request,,e6dee42d-d074-41bf-b4a4-ced8cb47721a,08/08/2023 14:28,17/08/2023 15:49,17/08/2023 15:56,17-Aug-23,BANSBERIA,Electronics,899,,William Morris,Ethan Tan,John Smith,>90,Morning,5
2be090bd-4ed4-44b3-9fa0-03208a130331,Inbound,Returns,Reverse Pickup Enquiry,No issue..customer care is beru supportive,046548d4-8d23-4698-a8a5-4ea8b60b60a6,,17/08/2023 23:49,17/08/2023 23:52,17-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
a80b1e22-a6c2-40bd-a68f-64acc3f7afe2,Inbound,Returns,Reverse Pickup Enquiry,,b779e679-ce86-4a22-90a0-a8c0575d0bd3,,16/08/2023 21:17,17/08/2023 09:07,17-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,4
256b4edc-27af-434e-9192-a7a9e2eb109b,Inbound,Product Queries,Product Specific Information,,b53ccef9-748b-4f8d-93b6-fa09e6657054,,17/08/2023 09:54,17/08/2023 09:55,17-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
619aa44c-10ba-41c3-b4e4-5e1445f5d95a,Inbound,Product Queries,Product Specific Information,Good but   likho hindi me likh ke bheje   samajhh aaya nahi hame   aise hi touch  e chale gaye. Ab galat   sahi mujhhe nahi pata. ,75dae79c-cf3a-4858-b7fe-fefa86d6b0e0,,17/08/2023 16:42,17/08/2023 16:49,17-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d9d69969-5b09-45ed-8418-359234b4d648,Email,Returns,Reverse Pickup Enquiry,It's very bad,f317f44c-bf43-4a08-8902-3d5840a89366,,17/08/2023 09:47,17/08/2023 11:26,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
d7144c09-c125-4088-b3dd-104c94214a32,Inbound,Returns,Reverse Pickup Enquiry,Very Good,7cbf8e5e-8ef2-42a0-b059-d08ca660131f,,17/08/2023 12:12,17/08/2023 12:17,17-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dcd1da07-0e6a-4cbb-be10-45c67f6369ef,Inbound,Order Related,Invoice request,,c433fee8-1ecd-4802-9581-b107ad985515,,17/08/2023 17:04,17/08/2023 17:09,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
213eda30-ff66-4c09-aab1-f9f4918b15af,Inbound,Returns,Missing,Customer service representative very good ,f01f1203-b1de-4b0a-97e3-799830b81e22,06/08/2023 08:43,17/08/2023 12:01,17/08/2023 12:16,17-Aug-23,SHAHADA,Home,96,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
19a948d6-62e6-4b1e-afab-1eab26103f1f,Inbound,Returns,Return request,.... ,a05fde06-84d6-4288-924f-558bae7ec280,,17/08/2023 17:05,17/08/2023 17:08,17-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
0c0044fa-6e90-4c3c-be10-d72cb8c8563d,Inbound,Returns,Reverse Pickup Enquiry,,926efc69-cbc2-4934-bb67-6782cc47917e,,16/08/2023 23:18,17/08/2023 07:09,17-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
19901e5e-73e3-40b4-ab9f-38784e167717,Inbound,Returns,Reverse Pickup Enquiry,,ee526a20-ef27-4d8f-a534-efc6d0916e98,,17/08/2023 01:23,17/08/2023 01:24,17-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
7c2a9496-348d-4e9d-9fd5-ef2b14a3e159,Inbound,Returns,Reverse Pickup Enquiry,,6669eb79-bccc-47b9-baf6-052a24e133f3,,17/08/2023 10:14,17/08/2023 10:16,17-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
bb3dbcfe-e2fa-40dc-a995-44b52cbc8719,Inbound,Order Related,Priority delivery,No,25a42652-5f7d-41ae-b7b2-ffd4e3d4d83d,,17/08/2023 10:59,17/08/2023 11:06,17-Aug-23,,,,,Christopher Roberson,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
06144a10-a204-4ff5-b876-48c229879e72,Inbound,Payments related,Online Payment Issues,,9e4908c5-3b7d-4401-a611-da03308d62ad,,17/08/2023 13:21,17/08/2023 13:30,17-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,4
0a4e7727-0cde-4020-ae1e-2e66c2e7002d,Inbound,Order Related,Order status enquiry,,cdf60f46-4bc1-4a2e-8ec7-5dd960cde450,,17/08/2023 15:46,17/08/2023 15:47,17-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
5490f9f3-8a4f-4fac-8699-1eef3e7d18d5,Inbound,Shopzilla Related,Shopzila Premium Related,,f40ece62-2c3c-455a-a7b9-30f9d72f576c,,15/08/2023 01:28,17/08/2023 13:52,17-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,3
48518e43-a34c-4d8a-9d4c-15b65c00960e,Inbound,Cancellation,Return cancellation,,b62a1bd0-4326-459e-86bd-e80ea1e198b3,,17/08/2023 12:45,17/08/2023 14:20,17-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
fce7f65b-73f6-420a-ad94-c8d9975adb2f,Inbound,Feedback,UnProfessional Behaviour,"Mera parcel aaj delivery hona tha but out for delivery show  , but customer care support services se   ki 20.08.2023 ko deliver hoga",d1a28d0f-d3cd-4ac6-a6c6-f7d20af343a4,,17/08/2023 18:22,17/08/2023 18:23,17-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
530cace0-5e67-4429-a4aa-8c0862037d95,Inbound,Returns,Return request,There is no direct way reaching customer care.,752002f8-42fc-4238-a085-aee10ff11ecd,,18/08/2023 00:14,18/08/2023 00:16,18-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
3fd54817-e401-40fd-a99d-4723d3572151,Inbound,Order Related,Priority delivery,,fb49d5d4-999e-49a9-9bbd-2cf69bd7732f,,17/08/2023 11:11,17/08/2023 11:11,17-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
ab4d098d-1689-470f-ab5e-dc1a05bfc5b4,Inbound,Order Related,Delayed,Good ,dd044377-6cb7-44a1-87f8-3dd8e48eacc3,,16/08/2023 22:46,17/08/2023 06:47,17-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
40cebafb-84da-42af-b642-96c3be5b5319,Inbound,Order Related,Order status enquiry,,4215c7db-be79-42b5-85e1-9cfc9504def9,,17/08/2023 14:50,17/08/2023 14:59,17-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
9e56ae38-018a-42ff-ba10-ee43d8ab9a08,Inbound,Returns,Reverse Pickup Enquiry,,3d0b5750-e166-4273-bfc8-0aeb9e94df70,,16/08/2023 16:10,17/08/2023 14:30,17-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
3bc459a5-31c0-4fc8-a1b5-28caa8dd6842,Inbound,Refund Related,Refund Enquiry,,ab29d727-a413-4c9c-8798-225a202ff509,,16/08/2023 21:07,17/08/2023 00:02,17-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
4eac8e32-c5aa-437a-83c6-08aae044e4a7,Inbound,Order Related,Installation/demo,,d9817d68-6527-4bb1-b85f-a6362ff764c6,,17/08/2023 10:32,17/08/2023 10:43,17-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
d2ec638f-171d-4b1d-8e47-d2e176c60747,Inbound,Order Related,Delayed,,cbbb9ba2-4346-4076-b842-3f6441cd9090,,17/08/2023 12:54,17/08/2023 12:57,17-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
d0441e72-a22d-4800-b28d-c1d5056c7904,Inbound,Returns,Service Centres Related,,db11af87-c887-420b-a9aa-c82b5c1ff8bc,,17/08/2023 14:18,17/08/2023 14:21,17-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
11afc144-6795-4b51-8930-5f22aa9d3c9f,Inbound,Refund Related,Refund Related Issues,,de63606f-037f-47ce-bfc9-0d3303ebe0dc,,17/08/2023 14:15,17/08/2023 14:18,17-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
5cae039e-b5e4-4f40-a9a0-98fbb028454f,Inbound,Payments related,PayLater related,,f37d1f79-7cc4-4ca1-9414-b29ab747da92,,17/08/2023 11:07,17/08/2023 14:57,17-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
0e2a6022-58b1-4737-9b42-279496468f8f,Inbound,Order Related,Order status enquiry,,220503e4-c698-47d8-8d1c-036f5f278e1b,,17/08/2023 16:15,17/08/2023 16:17,17-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
f28becff-dce8-4ed0-a431-6e8cc0bc931d,Inbound,Returns,Reverse Pickup Enquiry,,837641d6-ea02-4ddd-afcf-0b6a366d58ce,,17/08/2023 12:20,17/08/2023 12:23,17-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
af882042-565e-4287-be45-7d89ece2da31,Inbound,Order Related,Invoice request,Excellent customer support service ,4f7a9a27-231b-4250-80f5-143d1b2efab0,,17/08/2023 14:48,17/08/2023 14:54,17-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
8b40f39f-f3e4-4195-8138-1af8f7985cfe,Inbound,Shopzilla Related,General Enquiry,Tq sir,b19a0c47-1ce4-4d3b-9bf2-ba0d7e6c54fd,,17/08/2023 16:59,17/08/2023 17:03,17-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
e0894def-2f21-4d77-8a20-15b2a0fcdae7,Inbound,Feedback,UnProfessional Behaviour,,f96b973e-2f96-4254-91f6-a183c1973d3b,,17/08/2023 14:57,17/08/2023 15:00,17-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
df1d4f29-f30c-47f7-982b-e238f2ba3e32,Inbound,Returns,Wrong,,18c1cb70-73c3-4114-85a4-bd029d0f6045,02/08/2023 09:37,17/08/2023 07:47,17/08/2023 07:53,17-Aug-23,VISHAKHAPATNAM,Home,890,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
1a2ff376-cdd5-4cbb-8a48-87fe4289e065,Inbound,Returns,Reverse Pickup Enquiry,,7f096553-4ed5-4f53-93b6-9285e2be5824,06/08/2023 11:22,17/08/2023 14:42,17/08/2023 19:41,17-Aug-23,RUDRAPUR,Books & General merchandise,720,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
4b49af5b-db6f-452e-bc27-367fc768b118,Outcall,Others,Call disconnected,Return ,f948cd57-d907-4f09-8bb7-5d533dfa61f3,09/08/2023 10:12,17/08/2023 15:30,17/08/2023 15:32,17-Aug-23,ROBERTSGANJ,LifeStyle,220,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,2
47c09988-b4be-4c85-96b3-901dd8feb0c8,Inbound,Order Related,Installation/demo,Manufacturing defect,a9360009-6d42-46d4-8f3e-b8c13c7543c2,,17/08/2023 00:48,17/08/2023 08:22,17-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
ff763114-9c40-491d-9c39-6581e36c07a1,Inbound,Returns,Return request,,3d06d270-3585-4644-8379-57cf89a71739,,17/08/2023 14:18,17/08/2023 14:50,17-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
4d31a9bf-457e-409a-aace-a7b9b7e3511f,Inbound,Returns,Reverse Pickup Enquiry,,c6a08343-25da-4ed0-b313-417bba460018,,17/08/2023 09:14,17/08/2023 09:15,17-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
74001ff2-c92c-460e-9717-bb83d1d63deb,Inbound,Returns,Reverse Pickup Enquiry,,bde17606-bcd3-4dad-802c-73c5f8b1282e,,17/08/2023 23:58,18/08/2023 00:02,18-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
55f2c3da-5687-4c88-a977-43e4d41ad948,Inbound,Returns,Reverse Pickup Enquiry,,76d9c9ea-3414-4448-a1cb-af5325564c9d,,16/08/2023 11:50,17/08/2023 14:33,17-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
03274414-56ec-49de-aa6b-2cca4ee27f81,Email,Order Related,Delayed,,acbce0ad-5988-4372-8c5f-1e6538b607f8,,17/08/2023 10:13,17/08/2023 10:14,17-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
8437ef12-57a2-4aea-878e-29d66450ed88,Inbound,Order Related,Order status enquiry,,4bd1e501-4471-4b7c-adf0-dd332a5329b5,,17/08/2023 15:14,17/08/2023 15:24,17-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b8c8607f-6516-4cf1-be1a-e10220f8876d,Inbound,Payments related,Online Payment Issues,,8b9cabd9-9843-4945-ba95-2fb288b11247,,17/08/2023 21:32,17/08/2023 21:35,17-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
65d6ff80-3196-4f1c-9b2f-b6bca9591c75,Inbound,Order Related,Order status enquiry,Nice ??,1e9185d6-b7aa-460a-9275-4aba2063f7fd,,17/08/2023 11:47,17/08/2023 15:12,17-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
d5ebd8e8-dbe7-40ee-bced-ad82b91dfe7d,Inbound,Refund Related,Refund Enquiry,Very helpful and good job,a9df8d1a-95cf-425d-a953-e0a685ef0d87,,17/08/2023 01:13,17/08/2023 01:22,17-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
02ec9233-6d5f-4362-861e-21b26ffadb20,Inbound,Order Related,Order status enquiry,,c2c96566-704a-4c50-b7f4-8d3814ad92c8,,17/08/2023 11:54,17/08/2023 11:57,17-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
f7d38379-a6c3-4809-aabf-76e5b2ea4739,Inbound,Returns,Reverse Pickup Enquiry,,92cd7876-0964-4df4-9a7a-198e199097b5,,17/08/2023 12:35,17/08/2023 12:38,17-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
44e95856-5414-47e7-9e0a-dc80d3e05ed1,Inbound,Order Related,Installation/demo,Very bad return policy ,0c7537ce-d13b-440d-bf03-02fa629df8f7,,16/08/2023 08:50,17/08/2023 01:30,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
978e63d4-eeb9-4c9b-825f-29e70da283fe,Inbound,Order Related,Installation/demo,,624f2711-8ba8-4ba3-a64f-d4c4dab926ea,,17/08/2023 10:21,17/08/2023 12:18,17-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,4
e490e8d5-5aa5-4717-b88e-d8a7f4d19bf9,Inbound,Returns,Reverse Pickup Enquiry,Very well ,dc201c57-d75d-4950-9e3e-0013f4dbbb6f,02/08/2023 00:37,14/08/2023 12:23,17/08/2023 06:45,17-Aug-23,DARBHANGA,Home,1612,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
9a52058b-88ac-47ac-acef-df5aa18b1837,Inbound,Refund Related,Refund Related Issues,,be7a1275-5516-4909-addb-36f85544e701,,17/08/2023 14:05,17/08/2023 16:12,17-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
9a4dc1b9-fa87-4bf8-90ee-66e5789c868f,Outcall,Returns,Return request,,d35775e4-9e49-4e9c-b941-1a3ebbbf0731,,17/08/2023 08:54,17/08/2023 15:21,17-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
78022819-0498-4b7f-a980-82fd85e7b8b5,Inbound,Returns,Reverse Pickup Enquiry,,e5d9c8c7-7c29-47f9-a012-1cbf2599e42d,,17/08/2023 11:54,17/08/2023 11:55,17-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0c3d5610-5582-4888-a21d-a103f11c6a4b,Inbound,Order Related,Installation/demo,Thnx,3ec5f225-7348-40a2-b2fa-08598388ffe2,,17/08/2023 13:02,17/08/2023 13:05,17-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d7fdad79-44ce-4d5a-9279-7a1a59d94c1f,Inbound,Product Queries,Product Specific Information,No additional feedback ,2765d914-91f8-495f-8c5b-c036ef13a891,,17/08/2023 13:07,17/08/2023 13:10,17-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
c7649405-0b18-4b91-9439-558cf6ebe7eb,Outcall,Refund Related,Refund Related Issues,Very nice ,4de307a5-c05c-4c57-b04e-94330ed9f711,,17/08/2023 15:26,17/08/2023 15:30,17-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
f5cecd82-8551-4e91-b7f5-d3e5d37e3c4d,Inbound,Returns,Fraudulent User,Solution are indicated and concern problem may be haeartly resolve,2da1bfb4-23d8-49f8-9f7f-d4ae0fe18801,,17/08/2023 22:20,17/08/2023 22:23,17-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
af6005fc-6048-4629-8133-ce3bd0b88123,Inbound,Returns,Return request,,94b9065f-84d6-4214-8a7b-398760e94903,,17/08/2023 22:36,17/08/2023 22:48,17-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
c2bff1ea-0546-4469-9e03-02768719c729,Inbound,Order Related,Delayed,,988084c4-0473-4f2f-b6de-6587b6815079,,17/08/2023 11:24,17/08/2023 11:25,17-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
2d4d6092-8c4e-4e59-b158-ab6d45f315d4,Outcall,Returns,Exchange / Replacement,,af3fcf1f-86be-489b-9f19-6a65d09804f0,,17/08/2023 08:43,17/08/2023 08:45,17-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
b8f27052-08d9-4fa2-8864-1841a8ea3c7f,Inbound,Returns,Fraudulent User,,267dfd50-0bdc-4d8d-8853-832d617c9a76,,17/08/2023 12:28,17/08/2023 12:30,17-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
e8724dbb-8e3f-4ca0-ab44-f58bc99defd5,Inbound,Product Queries,Product Specific Information,CCR should be able to reach logistics delivery agent wish master. And delivery agent should be easily reachable.,29cd3426-3cae-46de-a501-d19ec5d055a4,,17/08/2023 15:40,17/08/2023 15:43,17-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,2
25052d0a-d739-475c-9246-4bd934bb9aac,Inbound,Returns,Reverse Pickup Enquiry,,82e2f03d-84f5-4078-b4a3-9e49fa21cd13,,17/08/2023 17:41,17/08/2023 17:44,17-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
57923021-c692-4f95-85c0-8889bdc4ffc5,Inbound,Returns,Return request,,71496d2c-07d3-4861-90b2-6b566d35b896,11/08/2023 15:10,16/08/2023 22:42,17/08/2023 10:28,17-Aug-23,AURANGABAD,Electronics,2599,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
c4e0de7b-0a58-4428-b5d0-f8219d7cfce2,Inbound,Order Related,Delayed,Not get proper answer about order delivery,e16890f5-5c43-4f44-ba00-1faf65aeda6d,05/08/2023 20:38,17/08/2023 21:01,17/08/2023 21:08,17-Aug-23,SURAT,Mobile,19999,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
e0a42f8a-5fe6-439d-be2a-57c61620c46f,Outcall,Returns,Missing,THANK YOU,05c974f7-15d9-4af6-aada-59ff7dda3ace,,16/08/2023 13:16,17/08/2023 17:46,17-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
f07e4e82-ebe2-4c69-bce0-9fc077dee3ec,Inbound,Returns,Missing,,a09ea5fd-f066-41ec-98bb-135c86dec20e,,17/08/2023 18:44,17/08/2023 18:48,17-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
c58e117f-9e35-4273-8605-c97284f672d7,Inbound,Order Related,Priority delivery,Very good ,5e6f86fd-defd-42e4-aefb-a4bc9d9bf956,,17/08/2023 19:52,17/08/2023 19:53,17-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
0f5ba007-41e9-49ef-a2c8-76d8dfb499f1,Inbound,Returns,Reverse Pickup Enquiry,Very good ????,1bb9f0d8-c010-4f8e-90b7-ebb09f9ae24d,,17/08/2023 08:32,17/08/2023 08:33,17-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,3
d5aef339-df62-4cc4-805a-374faf5490f5,Inbound,Refund Related,Refund Enquiry,Make customer representatives available within a limited period of time. Have to wait for a longer duration.,4cce3ae6-7ee2-41d2-99b8-f2f4dcd2ca33,,17/08/2023 11:43,17/08/2023 12:31,17-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
76b897fa-244d-406d-8401-6b4d48f50519,Inbound,Returns,Exchange / Replacement,,c3fbeb1e-f8d9-48eb-85fc-16a4a7d83818,,17/08/2023 20:55,17/08/2023 21:10,17-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
27f535c7-7f05-4c71-b6c4-62c9c912ff5a,Inbound,Returns,Service Centres Related,Very w,d638eb5b-a3c3-4a52-abe4-ac46c3ad6ae0,,17/08/2023 09:56,17/08/2023 09:59,17-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
449bc5dc-51c0-4da1-b22b-04039241c1ce,Inbound,Returns,Reverse Pickup Enquiry,,18a596ab-07c2-46a4-ba65-5938bda9d7aa,,17/08/2023 11:10,17/08/2023 11:31,17-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
bb884c95-1c4b-4671-87b7-22bdf7d1d46e,Outcall,Payments related,Payment related Queries,Make customer support available ,3ffeae4d-e3c0-4389-8c3c-b40d5d8a36b4,,17/08/2023 12:42,17/08/2023 14:08,17-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
6cec39cf-a0bd-4508-ad6b-c6f00dd6c488,Inbound,Returns,Return request,,aecb40c5-f8a7-4c9b-bf7c-3507071a5329,,17/08/2023 17:06,17/08/2023 17:28,17-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ba2bcd1a-6b78-4a7f-8eaf-6e5efd2a54e5,Inbound,Returns,Reverse Pickup Enquiry,Ok,4eed44ba-d40b-4e92-9cf4-c79fdbad8ce7,,17/08/2023 20:42,17/08/2023 20:44,17-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5697c111-a296-4012-8e9e-d7b1a1e006dd,Inbound,Returns,Reverse Pickup Enquiry,,1f3f6e3f-ecca-4e44-9056-b66a8742eda2,28/07/2023 16:02,17/08/2023 08:49,17/08/2023 16:46,17-Aug-23,THANE,Home,699,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,4
e16b5203-903f-4f71-9212-54b88f202107,Inbound,Returns,Reverse Pickup Enquiry,,80f3d67e-b35f-49ad-8910-dc9478c258bb,,17/08/2023 10:04,17/08/2023 14:10,17-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
a516ac5b-0a2d-4f37-87be-ce1d0e81b858,Inbound,Order Related,Customer Requested Modifications,Nice,f2c28a02-7b17-4bc4-88f8-e38d8fc51c28,,17/08/2023 11:03,18/08/2023 01:03,18-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
2acb7e39-7fc2-4c64-8182-4c97d3942e66,Inbound,Returns,Reverse Pickup Enquiry,,64bde7b2-7ca5-41d2-be5b-13503c50fc0c,16/07/2023 23:34,17/08/2023 15:05,17/08/2023 19:47,17-Aug-23,HYDERABAD,Furniture,3879,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
4636dce7-578e-4e37-9c14-be1857c2d4aa,Inbound,Returns,Reverse Pickup Enquiry,,fdd38624-4819-4a3d-811c-cf007db1864e,,17/08/2023 13:02,17/08/2023 14:25,17-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
03043a86-ba19-40c4-b016-7da32abf67cb,Inbound,Cancellation,Return cancellation,Great,eb931b9d-98a6-4fe6-a75c-1cd072aa6211,,17/08/2023 17:10,17/08/2023 17:14,17-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
22430541-5da4-4e6e-bc02-a8d57366963d,Inbound,Order Related,Invoice request,,775dfdcb-61e9-4733-ac22-4106bcf8970e,,17/08/2023 17:50,17/08/2023 18:00,17-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
1ac29e8c-f55f-4b14-9e10-2e4f16e0979c,Inbound,Returns,Reverse Pickup Enquiry,,8fc4c124-fa83-4ada-9beb-1ac0c0854c87,03/07/2023 07:32,17/08/2023 08:35,17/08/2023 08:42,17-Aug-23,ALIGARH,LifeStyle,639,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b6e5c5ac-54f3-40c5-a3a8-ae861da0c68f,Inbound,Order Related,Installation/demo,,a3dee09b-c60d-43cf-b1d0-e689b0e2d3e1,,17/08/2023 15:47,17/08/2023 15:51,17-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
d8257ca4-a0ad-451e-a8ef-1e04f955b1a5,Inbound,Returns,Reverse Pickup Enquiry,,fb3e7a99-dfe4-4867-bfd7-c240c430945b,07/08/2023 07:05,17/08/2023 08:47,17/08/2023 08:50,17-Aug-23,SHAJAPUR,Home,387,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,3
cc7ed427-947c-4923-b443-ed164e12f8c5,Inbound,Returns,Reverse Pickup Enquiry,,0e01a151-1482-44de-8b5e-ae76abdceb85,,17/08/2023 16:40,17/08/2023 16:41,17-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
dc26706e-2dd9-4af6-b7cc-b3b20ad0d707,Inbound,Order Related,Invoice request,Good,385ed49e-8278-491c-8adf-81688a7c05ae,,17/08/2023 10:48,17/08/2023 10:52,17-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
4cc26e33-71a3-4a80-bd47-dc4afd1107c8,Inbound,Order Related,Order status enquiry,,56c9c7df-c470-47f7-aac5-3067d315bf62,,17/08/2023 20:10,17/08/2023 20:13,17-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f613d5c4-79e5-45dc-9055-f3c875323061,Inbound,Returns,Service Centres Related,,9d6470b5-5525-4a1d-bdbe-f91ee0e1eb78,,17/08/2023 14:15,17/08/2023 19:02,17-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,2
24791a10-4314-4b99-a011-24b3d21a05ac,Inbound,Returns,Reverse Pickup Enquiry,,3df02080-1c42-4ace-bbae-4c16cfca1796,,17/08/2023 14:39,17/08/2023 14:40,17-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
68e799e2-850f-4875-9517-b2fb65e2de6b,Inbound,Order Related,Order status enquiry,,e9204df1-caba-454e-8e5d-de8bbf2ce813,27/07/2023 10:55,17/08/2023 13:54,17/08/2023 13:56,17-Aug-23,VARANASI,Books & General merchandise,769,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
912b9fbc-dab7-48e0-9ecf-13deeaf4525b,Inbound,Order Related,Seller Cancelled Order,My order was cancelled without any notification day before it delivered and customer care did nothing.,9aeaf5f2-74fa-4550-b382-631ad75f2aff,,16/08/2023 09:33,17/08/2023 21:31,17-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
8fb61697-fbcc-4f2f-b1e4-d49059847c21,Inbound,Returns,Wrong,,7dcbceb2-945a-44a5-92d1-a4486fbef521,,17/08/2023 09:31,17/08/2023 10:24,17-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4bb8b917-4bc1-4d47-b739-aa26fd1130da,Inbound,Order Related,Delayed,,22da3956-8949-4c48-bd6f-2e0cc8555afe,,17/08/2023 21:46,17/08/2023 21:52,17-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
b34942c4-fe8e-471c-a7b3-00b0f13ab568,Inbound,Order Related,Order status enquiry,,aee0e06d-2c89-4f7a-beea-1696a86b9d63,,16/08/2023 21:26,17/08/2023 05:35,17-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d03bed4f-85e3-48b6-9e7d-53466717d427,Inbound,Feedback,UnProfessional Behaviour,Please follow the company policies,5e560699-68b6-4927-b55f-9557229b5d08,,17/08/2023 07:48,17/08/2023 08:01,17-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
48b16181-43a7-4598-afdc-7d4ac0094317,Outcall,Returns,Reverse Pickup Enquiry,,80e521c5-f9db-4d35-9437-5c32b026a375,,17/08/2023 14:48,17/08/2023 16:07,17-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
2e9ee898-e144-4fc9-88e4-718522adab57,Inbound,Product Queries,Product Specific Information,,23ea2849-ea9d-4963-aaf6-d4b9655af296,,18/08/2023 00:31,18/08/2023 00:34,18-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
a9f38d06-a666-43c9-b647-cba83de18ea0,Inbound,Order Related,Delayed,Nice ,b7b95658-1753-4619-a801-2d2c57d71921,,17/08/2023 11:55,17/08/2023 12:00,17-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
daaab250-7db8-4d50-8705-229eaabc8e99,Inbound,Order Related,Delayed,,8d5454e3-3e39-4b3a-bff3-eef91d9b898a,,17/08/2023 18:16,17/08/2023 18:23,17-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
03affa36-18d4-4579-9786-93749b6e8ca4,Inbound,Returns,Return request,,62ebbf31-b04e-4396-bbc2-b3fddaec7926,,16/08/2023 21:34,17/08/2023 13:36,17-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
13c9ad44-d138-4198-a583-8d9f318cec04,Inbound,Order Related,Order status enquiry,,eb8f57c5-4fe1-4e4f-bceb-e9e0210be367,,17/08/2023 15:57,17/08/2023 15:57,17-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
4d375522-182c-49d8-93e1-3f17194d7a72,Inbound,Product Queries,Product Specific Information,Now system for delivery will faster in place of delay so much delay.,0c2bff69-d194-4d06-8656-bfc57b3ff45a,,17/08/2023 11:15,17/08/2023 12:01,17-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
66166718-2208-4f2a-85f9-f8b15b43e944,Inbound,Returns,Return request,,950e969b-f2d0-47bb-9f53-99751efcf477,,17/08/2023 13:03,17/08/2023 13:08,17-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
d664e2b0-d896-4f62-92ca-a897cd59e433,Outcall,Product Queries,Product Specific Information,There should be not courier charge if we replace for size ,00b2529c-1fd6-4967-95e4-82b1a8e78de8,,17/08/2023 22:38,18/08/2023 05:02,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
cfcc392a-890d-4a6a-8f71-bdee024ea133,Inbound,Returns,Missing,,228a2e97-933c-4b48-ba1a-ebba5e7619ea,,18/08/2023 08:14,18/08/2023 08:15,18-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
2b4869e4-cbe0-4296-b127-f59f0af4f628,Inbound,Returns,Missing,,504859a6-286a-4d26-afeb-0ee0fd30f23f,,18/08/2023 12:04,18/08/2023 12:06,18-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
a7e2824e-bd14-4ef8-b261-c6972db7ac80,Outcall,Returns,Missing,,36f3c397-7bb7-44aa-af56-5b6887cc0d9c,,18/08/2023 15:50,18/08/2023 15:57,18-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,4
b86c5cb0-fb05-4b0e-bc62-40303306a147,Outcall,Returns,Reverse Pickup Enquiry,,f761cfb0-c3b1-4a10-b0c2-0cddd8f2bbaf,,19/08/2023 07:54,19/08/2023 07:58,19-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
53c3be5c-5de6-4946-a946-687665cd5565,Outcall,Product Queries,Product Specific Information,,e016f1d9-94f2-4b00-a9a4-d5743099a23e,,19/08/2023 11:15,19/08/2023 11:58,19-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
f18d9405-0004-4ed8-af57-3e5a415d40e7,Outcall,Returns,Return request,,05d1b441-4112-439d-8f90-6ad1049355e9,08/08/2023 13:35,18/08/2023 10:10,18/08/2023 10:14,18-Aug-23,DEHRADUN,Electronics,899,363,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
074eb63b-807e-4f29-8f9f-280e688590ec,Outcall,Others,Call back request,Please monitor sellers available they sometimes sell duplicate products due to which our trust from Shopzilla can be affected. Thankyou,58cf336e-0bc9-4ef1-af43-3dd579a44a07,,19/08/2023 17:27,19/08/2023 17:28,19-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ea41dcf7-1803-45bf-8e6d-ff1f8bbddb24,Inbound,Returns,Reverse Pickup Enquiry,No awarded,48c34df6-e7d1-4f5f-bbe4-ca53b67b019e,,19/08/2023 21:53,19/08/2023 22:51,19-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,3
50713efa-7662-4fc9-bc44-5fc3681d434f,Inbound,Refund Related,Refund Related Issues,,7642f17b-faea-47db-942a-90e97d451284,09/08/2023 11:08,15/08/2023 16:13,19/08/2023 14:48,19-Aug-23,JAMNAGAR,Books & General merchandise,186,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
d6723d6f-4eae-4ea3-9c91-b700914bc6f2,Inbound,Returns,Return request,Thanku sir ,48078912-b713-4c6e-a121-8d0a299eaeb6,,18/08/2023 16:46,18/08/2023 16:47,18-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
10664da6-93c7-4a85-9476-7ee6ccfe2548,Outcall,Returns,Reverse Pickup Enquiry,,df855619-9bf2-4d03-95cf-c3541c8e7a4f,,19/08/2023 12:14,19/08/2023 18:24,19-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
9c1fe0e8-c1c2-4e48-90bf-f4d93212cb42,Email,Returns,Reverse Pickup Enquiry,Very bad service ,f46a338a-f36a-4b4e-ab77-f8e089ddfea7,,19/08/2023 15:15,19/08/2023 15:17,19-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
ec259b0d-4f2d-45ab-963c-3798fd2efdcb,Inbound,Returns,Reverse Pickup Enquiry,,b631afd7-0a4b-46b3-80a9-7a8e27e97853,,19/08/2023 18:56,19/08/2023 20:26,19-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
9a254823-b1b4-4b2a-8c6c-ed3a7208846e,Inbound,Returns,Reverse Pickup Enquiry,,88832f9b-1779-42b1-9c94-0598244517c4,07/08/2023 13:07,19/08/2023 12:45,19/08/2023 12:47,19-Aug-23,PALAMU,Home,499,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
b5de11bd-71ad-4f29-ab6f-d04bddebc1f8,Inbound,Order Related,Delayed,The customer care service was very great . The person who talked to me was very polite and humble . He should get an additional bonus for this call. Thank you   ??,7aec0ad2-64cd-4267-8deb-f0a22b137959,09/08/2023 22:06,18/08/2023 14:35,18/08/2023 14:38,18-Aug-23,KISHANGANJ,LifeStyle,404,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
27b452fa-6f7c-4b6e-92ca-108723455a7b,Inbound,Returns,Return request,,0d06eb72-aac0-43c7-85c4-964a2af68363,,18/08/2023 09:06,18/08/2023 09:08,18-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
edbb873a-59b0-418f-9b13-9dc3953565b2,Inbound,Returns,Reverse Pickup Enquiry,,549a3945-601e-4ba2-87ef-5e0252acdfb9,,19/08/2023 11:46,19/08/2023 12:20,19-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
c869234f-1a03-4e57-93e3-3fc6c340d205,Outcall,Returns,Missing,,420e3fd2-766f-44f4-ad23-02ed545939bb,,19/08/2023 11:48,19/08/2023 14:47,19-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
e45d81d5-620e-4642-9d9c-0e38598f826b,Inbound,Cancellation,Not Needed,,7fc1001d-6ae8-44f7-81cd-77ba62ccc60c,08/08/2023 18:39,18/08/2023 08:57,18/08/2023 09:04,18-Aug-23,CHATRA,Books & General merchandise,599,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,4
3a1af473-3ff9-431e-bd8d-3be62efb6ffd,Inbound,Shopzilla Related,Shopzila Premium Related,,c94e78e2-6a08-4637-b496-0beb4083d7b4,,18/08/2023 13:04,18/08/2023 13:59,18-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
adb467f0-ebdd-4e6d-a9f5-0305a9137116,Inbound,Order Related,Invoice request,Very good,2e4ce1d1-fcdb-45e8-99a5-c7b0980646a5,,18/08/2023 14:00,18/08/2023 14:01,18-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
79430bea-7952-4d71-9743-1b33eff66d38,Inbound,Returns,Missing,,7edfe868-9163-44e1-8fa6-82c91b21b284,,18/08/2023 16:32,18/08/2023 16:35,18-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
1f9a4377-2827-49a0-bf5a-659023a65b88,Inbound,Returns,Reverse Pickup Enquiry,,c29cebe1-76dd-414b-b202-71e5112bfc41,,18/08/2023 17:16,19/08/2023 09:46,19-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,1
e07d9f81-e498-4cc7-b99e-dfed0ee77621,Inbound,Payments related,Payment pending,,598ee575-7b29-4b82-a897-cf2f0730f79e,,18/08/2023 21:10,18/08/2023 21:11,18-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
329478b1-0dcc-488e-bc24-7c84878217df,Inbound,Returns,Reverse Pickup Enquiry,Nice yaar ??,918a698c-97b9-4483-8f23-1e228afabafc,,19/08/2023 14:24,19/08/2023 14:25,19-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f8afb4d8-c348-464c-8821-c1539237b905,Inbound,Returns,Reverse Pickup Enquiry,Overall good experienceNeed to easy way to connect with customer support ,6d1d273d-dae4-4c9a-943b-6df694a791c2,,19/08/2023 12:51,19/08/2023 13:03,19-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
81a269db-7024-42f3-8596-cf505041987e,Inbound,Returns,Return request,,4cd52831-c672-40b7-a8f9-9dbaa586c040,,19/08/2023 14:22,19/08/2023 19:41,19-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,4
5bc55f26-a1c6-4080-9773-79704c67d996,Outcall,Returns,Technician Visit,,d5c6a426-8f72-4375-9d20-4f6c2a34cfef,,19/08/2023 15:54,19/08/2023 15:54,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
bdd53734-db91-44f2-82ac-400e345013e3,Inbound,Returns,Reverse Pickup Enquiry,,26335e89-a203-465d-a80a-e589f2ea2fab,,19/08/2023 21:04,19/08/2023 21:09,19-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7bb01221-5cdf-481e-bb37-426508562b35,Inbound,Feedback,UnProfessional Behaviour,,e16e4bfa-5820-482d-95b4-fca74f23f4b8,06/08/2023 23:19,19/08/2023 07:58,19/08/2023 07:59,19-Aug-23,HOWRAH,LifeStyle,294,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
8805d97b-6383-42cb-b4cf-bdd365f716bc,Inbound,Returns,Return request,,9c3f0f8f-6414-4b29-9ebf-c08f1a377e2c,10/08/2023 22:38,16/08/2023 13:00,18/08/2023 02:13,18-Aug-23,BANGALORE,Books & General merchandise,193,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,5
f81321bb-e9e1-44ac-8cf2-0caa90becbba,Inbound,Returns,Reverse Pickup Enquiry,,7a735e89-456c-4d5c-890e-914a682cd850,,18/08/2023 11:46,18/08/2023 14:08,18-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
7b14fee9-1604-4651-aaec-f5efec4d5b91,Inbound,Returns,Fraudulent User,,b291757b-e682-4f48-b7f4-d95b455a38bf,,18/08/2023 17:23,18/08/2023 20:50,18-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
cd32a23e-e521-4f66-aa2b-92027adc2f01,Outcall,Returns,Reverse Pickup Enquiry,Okay ,aa7723d3-946a-414f-9f1d-e4a9888b905e,,19/08/2023 13:40,19/08/2023 15:49,19-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
136dd3ec-96d6-42e2-bf61-2ccd07cf3269,Outcall,Returns,Reverse Pickup Enquiry,,c04e4049-c84e-43a0-b37f-05970e60c541,,19/08/2023 14:46,19/08/2023 14:49,19-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
ebcd84ce-76e8-406c-a004-7fc5cd2c5847,Inbound,Order Related,Delayed,,8320d18e-4a20-49b2-9654-3f144260f6fa,30/06/2023 09:29,19/08/2023 14:15,19/08/2023 14:16,19-Aug-23,BANDIPORA,Books & General merchandise,279,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
46ab6465-ec64-4c9a-a733-c8da7a572464,Inbound,Returns,Reverse Pickup Enquiry,,9e89b3e4-8f51-41ec-adb8-77238dad9404,,18/08/2023 18:59,18/08/2023 20:54,18-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
c1cd2269-4a83-47ba-9a89-8ccedc582a01,Inbound,Returns,Reverse Pickup Enquiry,Good customer service ,b67d1d91-6b6f-406b-b6e9-deaa5addaf16,,19/08/2023 09:12,19/08/2023 10:44,19-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
aef3f736-81d3-42bf-bb36-1b0ade95cb83,Inbound,Order Related,Installation/demo,Very good,976bdbb0-14d9-4eee-b061-9fce89dda886,,19/08/2023 15:52,19/08/2023 15:58,19-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
8af4d293-a4eb-4ab8-b660-7d2cf65911b0,Inbound,Returns,Return request,,debc39c1-4b96-4d75-93db-ca7ea339def7,15/08/2023 13:26,18/08/2023 16:45,18/08/2023 16:46,18-Aug-23,RAMPUR,LifeStyle,359,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
6feb5bb3-6f84-499d-a51e-a9ad5ad1666c,Email,Returns,Reverse Pickup Enquiry,,f659ddad-62ea-472b-858f-e00509951f11,,18/08/2023 10:25,18/08/2023 16:28,18-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
e91244e8-a7ed-4264-b172-bf39c1a5410a,Inbound,Returns,Reverse Pickup Enquiry,,47d481d7-5666-4243-b022-d02f9708d3cb,,18/08/2023 14:12,18/08/2023 17:30,18-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
54c0d96c-2e78-41e8-8c0d-e17f2866af6d,Inbound,Returns,Reverse Pickup Enquiry,,de2cacda-50f4-4907-94de-bfae8064b5f4,,19/08/2023 06:38,19/08/2023 06:49,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
9b975f61-8939-47eb-a0fc-544a40c26d73,Inbound,Refund Related,Refund Enquiry,"  , wasting of time & money & technical issues etc ??",c5621fc7-e457-4eb4-936b-cd3784942b69,,19/08/2023 13:16,19/08/2023 13:26,19-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
4645f6ce-fc48-4dbb-a669-2ac7dce95d83,Inbound,Feedback,UnProfessional Behaviour,,cf6bd463-9fff-438a-8407-d8b0b5fc3522,04/08/2023 18:14,18/08/2023 12:40,18/08/2023 12:41,18-Aug-23,SANGLI,Home Appliences,899,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
e967e369-0c80-4198-ae89-625a48a4600a,Outcall,Returns,Reverse Pickup Enquiry,Product leke chala   abhi tak return ka  ,45c53cff-edf7-435e-9207-af41fcdcf7b0,04/08/2023 12:17,18/08/2023 11:52,18/08/2023 12:03,18-Aug-23,AMARPUR,LifeStyle,237,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,2
6a7281ff-4d18-48f2-8991-df484d5f6e16,Inbound,Returns,Missing,Very good,e5570917-f98f-4192-aec2-c39c79b5476d,,18/08/2023 16:52,18/08/2023 16:56,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
7da5b1e6-fa44-425c-9aeb-d8fc9b93f126,Inbound,Order Related,Installation/demo,You should keep return policy flexible ,2027bdae-6460-4710-b9cc-5f280a11b73c,,18/08/2023 20:20,18/08/2023 20:22,18-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
c83eeef5-bced-45bd-bf03-cdfbc3a3a178,Inbound,Payments related,Online Payment Issues,,9ef7427f-7be4-4aa3-a151-d0b6c95dd968,,18/08/2023 21:23,18/08/2023 23:45,18-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ef99d327-3413-4c2b-ac31-bc1b4660bd63,Inbound,Returns,Wrong,,5dd6ee07-490d-4ee3-97b3-276038bc8e5f,,19/08/2023 11:09,19/08/2023 13:13,19-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
f0b28080-09a7-4750-8d95-886e250fc7dc,Inbound,Shopzilla Related,General Enquiry,,a34d9bd5-fcfd-4d9b-a0ef-136103597988,,19/08/2023 11:49,19/08/2023 11:52,19-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
3d17b1c8-1a1a-41a0-907c-9d977d7e5cd6,Inbound,Order Related,Installation/demo,,15915a5f-9fe4-40f3-aa73-766327add82c,,19/08/2023 12:25,19/08/2023 12:30,19-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
7955d066-90e3-4c6b-a096-5e779728415c,Inbound,Returns,Fraudulent User,,3d58f8f0-e465-4fdf-8c53-fa7da1521b9c,,19/08/2023 13:02,19/08/2023 18:30,19-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
2831e0f6-5b68-428a-a082-bdd671031a22,Inbound,Feedback,UnProfessional Behaviour,5,fcb5d641-82fb-4c29-95ba-481ec816eb5b,18/10/2022 12:54,19/08/2023 11:27,19/08/2023 11:32,19-Aug-23,Chickballapur,Home Appliences,1499,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
26273fbb-70a6-4556-8e24-aec3c52cc24c,Outcall,Returns,Reverse Pickup Enquiry,,c3a9cb24-c5b9-43ff-a2ec-42407a78a674,10/08/2023 11:13,17/08/2023 19:59,18/08/2023 16:49,18-Aug-23,BASTI,Home,799,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c335f825-94fb-4a15-b82f-544ba9956e06,Inbound,Returns,Reverse Pickup Enquiry,"If a pickup was raised to return the product, please ensure the related formalities are filled. The team denied to pick the parcel for return asking me to get work done regarding mail and approval to Shopzilla logistics.",a8a049ff-d91d-46d4-9ea2-5a5995300ddd,03/08/2023 17:25,18/08/2023 12:04,18/08/2023 13:30,18-Aug-23,NEW DELHI,Books & General merchandise,4391,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
68f67313-d89f-4b50-b49b-e93b3d1884ca,Inbound,Returns,Reverse Pickup Enquiry,Awesome,2aa4ec29-5b31-4b34-959f-9a2284c88f3f,,18/08/2023 13:26,18/08/2023 15:19,18-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
18843134-da3f-4662-b7ee-6757147bdf78,Inbound,Product Queries,Product Specific Information,,135f49fa-8de4-40fc-b5c1-b35c94f0dd24,,19/08/2023 12:06,19/08/2023 12:20,19-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
c9d58ea9-db59-4034-b2aa-0be2720559d8,Inbound,Returns,Wrong,Thanks Shopzilla customer support,93de853d-d5cc-4d1d-9010-d99b9b294855,04/08/2023 22:03,18/08/2023 10:30,18/08/2023 10:37,18-Aug-23,GORAKHPUR,Books & General merchandise,1213,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
9da8143e-e960-4120-af90-334fb65bfb3f,Inbound,Refund Related,Refund Related Issues,,7910d3b3-6900-4093-9634-264658c22686,10/08/2023 22:20,17/08/2023 17:49,18/08/2023 10:50,18-Aug-23,MAHENDRAGARH,Mobile,32999,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
ca65450f-9e51-452e-81a2-a116e28ef4e3,Inbound,Order Related,Delayed,Very nice person I talk .,67bc2130-0ce5-4a0c-b11b-91c2f0af79da,,18/08/2023 11:35,18/08/2023 11:38,18-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
a993c79e-c861-4d77-a9e9-6aff331f8506,Inbound,Returns,Reverse Pickup Enquiry,,08004575-e0fa-46c0-a894-a9bf7afd71a1,,19/08/2023 09:18,19/08/2023 09:19,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
f16cb8fa-8d0f-4cff-a3a6-427bc5f84e41,Outcall,Order Related,Delayed,,dbc2da0d-8263-4239-943a-12710961ec59,14/08/2023 00:33,19/08/2023 09:34,19/08/2023 09:47,19-Aug-23,SAMBALPUR,Books & General merchandise,98,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
44dce9fb-d4c6-443b-8a31-5bace8c1de3d,Inbound,Returns,Fraudulent User,,5b542739-2fff-4a1b-85d0-9f1ddfc8c8bc,04/08/2023 13:44,18/08/2023 09:27,18/08/2023 09:35,18-Aug-23,MURUD,Electronics,513,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f72e07bf-6989-42a7-a789-64b1937d3520,Inbound,Order Related,Delayed,,a137145d-901a-446d-8330-b4454837b77e,,18/08/2023 03:10,18/08/2023 03:11,18-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
6450f937-84f8-47e9-8d5e-63bd74149440,Outcall,Order Related,Installation/demo,,a7e7bab9-3f60-4640-b3a4-2a9b93340b96,,18/08/2023 21:13,18/08/2023 21:15,18-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
c6e4cc0c-318e-4041-9211-0c542624b3bc,Inbound,Shopzilla Related,General Enquiry,,e9819961-c5a1-49a3-b78b-c98212eca7d0,,19/08/2023 10:43,19/08/2023 11:35,19-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
38193f6d-30ec-4ef5-a77f-fb5caa3c7b9f,Inbound,Order Related,Order status enquiry,Thank you ,3e9534cc-c95a-47ad-a8c6-47a9bb0751aa,,19/08/2023 15:11,19/08/2023 15:14,19-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fef042bb-4763-4751-9d87-794f491e65de,Inbound,Returns,Reverse Pickup Enquiry,,426570ec-c1bd-4964-bcaa-ae78d5c0c8de,03/08/2023 21:40,18/08/2023 20:06,18/08/2023 20:07,18-Aug-23,VADODARA,Books & General merchandise,759,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
e928a97e-f547-4d78-8c63-7dbd287cec28,Inbound,Order Related,Delayed,,918f86d5-6b46-46a5-9d92-c05931dd2458,11/08/2023 21:45,17/08/2023 22:31,18/08/2023 09:51,18-Aug-23,HYDERABAD,Home Appliences,599,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
42887a5a-3685-4e9d-baec-e5f21d3d88cd,Outcall,Returns,Reverse Pickup Enquiry,,f961268d-bf4f-4fa8-b820-64f2ba6c7aea,,18/08/2023 20:35,18/08/2023 21:41,18-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
bfbfebd7-fbb6-49c4-8079-7e8002d47bb6,Outcall,Returns,Missing,,2e548c5f-33fc-4a69-abf7-122c8b8568ae,,19/08/2023 10:22,19/08/2023 10:25,19-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
da3e93c2-cd73-478e-830d-dd7a9868df8b,Inbound,Returns,Fraudulent User,,c19df68d-af43-432e-bc58-965455c6a353,11/08/2023 17:10,19/08/2023 11:53,19/08/2023 11:55,19-Aug-23,JAMMU,Electronics,1799,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
f826007a-df4f-4854-9958-aa58051bdbb0,Inbound,Returns,Reverse Pickup Enquiry,,ab1f683e-2d7b-47d2-a8db-a5497dd4e87f,,18/08/2023 07:36,18/08/2023 07:56,18-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
0ccd1027-0886-4bcc-915d-4c05ca4557dd,Email,Order Related,Delayed,,155ff732-c4f4-420d-9cc4-76cb5dc18afc,,18/08/2023 09:30,18/08/2023 09:33,18-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
85e400d8-e6fc-4f63-a876-e5cfbdc88c53,Inbound,Returns,Reverse Pickup Enquiry,Good supported Shopzilla ,f8c872c7-d49a-49b9-82db-093362962b05,,19/08/2023 20:20,19/08/2023 20:26,19-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
39df05aa-c5e0-4c97-a707-607d1b1977ca,Inbound,Order Related,Invoice request,Add local language for better understanding ,8f43fb1d-dd89-4580-bd56-9e288ed91b77,,19/08/2023 11:17,19/08/2023 11:27,19-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e0c473ed-3d96-4f65-8e7e-160122429503,Inbound,Refund Related,Refund Enquiry,Good ,af1a4060-115d-42e7-96fa-f9dff52bcc87,,19/08/2023 16:07,19/08/2023 16:10,19-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bc7f6cba-213c-45d2-9fdb-65ef9fe40f93,Inbound,Returns,Reverse Pickup Enquiry,Over all good experience ,cd5a89a0-53a4-4373-a150-7b4acc7aeb7b,,19/08/2023 18:05,19/08/2023 18:07,19-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
c83f331b-b964-4718-902b-35625af314bf,Outcall,Returns,Reverse Pickup Enquiry,,14558f74-8faf-4011-b8a7-2a1ed7e737d5,,19/08/2023 19:26,19/08/2023 23:07,19-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
c1f84b2d-8ebc-4d56-b651-37c3067dc8ce,Inbound,Returns,Return request,,ff61a1fc-734c-42dc-a739-8107eee0bc8a,11/08/2023 16:52,17/08/2023 19:53,18/08/2023 14:41,18-Aug-23,DURGAWATI,Electronics,159,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
80404c9f-67e1-464a-9f29-92a81678210e,Inbound,Order Related,Installation/demo,,2df95d96-dc9c-477b-907b-60a26f051954,,18/08/2023 17:03,18/08/2023 17:25,18-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
315c699a-904a-4b16-b446-9e5c34c838f0,Inbound,Returns,Reverse Pickup Enquiry,,da29ef2e-8c47-49cb-a231-f8149b9b38eb,,19/08/2023 11:25,19/08/2023 18:53,19-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
a18b920c-a828-4407-9512-38908b0c0209,Inbound,Returns,Return request,Thanks Shopzilla supported ,ea7ac9fa-42f0-47f9-85e4-cae8cb8aee52,07/08/2023 20:30,18/08/2023 13:31,18/08/2023 13:33,18-Aug-23,CHORVAD,Electronics,999,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
697d8f5a-166b-42c9-8b5b-5bd477304d12,Inbound,Refund Related,Refund Enquiry,,b7a78d57-414b-49c7-aad4-f3f1bb1494be,12/08/2023 12:22,18/08/2023 14:42,18/08/2023 14:48,18-Aug-23,NEW DELHI,Electronics,2199,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
4cae7936-061b-41fb-9fb1-58e6f371eae1,Inbound,Shopzilla Related,Signup Issues,"They still did,t solve my issue",6e743245-8cb4-4543-9d9e-a331b8e938ff,,19/08/2023 16:15,19/08/2023 18:19,19-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,1
2ff5a38f-89a1-4981-bc5b-4330be52d3bb,Inbound,Shopzilla Related,General Enquiry,Every month increase paylater amount double ,8ab64d08-c94b-432b-a4f1-cbcb9c043903,,19/08/2023 13:22,19/08/2023 14:23,19-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
213d53dc-4744-4e5b-8e12-85441a429075,Inbound,Order Related,Delayed,,923c6d55-2a27-43bc-9a20-5ef7195ecf21,,19/08/2023 17:04,19/08/2023 17:07,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
ea2ce8e7-60f0-4f33-bcd9-17c9730d28bf,Inbound,Shopzilla Related,General Enquiry,,6f5160d9-8ad4-439f-a01e-dc457dee195c,,19/08/2023 17:25,19/08/2023 17:26,19-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
2bbcf44c-c52c-43b4-82ed-4fbf25e126b0,Inbound,Order Related,Installation/demo,,50e022a7-f857-4dad-858b-f26cd7a96a9c,,19/08/2023 18:55,19/08/2023 19:00,19-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
28e266ec-c21c-46db-a6fb-0dabf305de28,Inbound,Returns,Fraudulent User,Very good,61d9277f-da63-4a97-82b2-3a710bf43baa,,19/08/2023 19:40,19/08/2023 19:50,19-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
dab1bb80-8291-455c-a052-a50b10392641,Inbound,Returns,Return request,,fdf7aca3-ed2c-48e2-a16c-44d84ce64896,02/08/2023 12:41,18/08/2023 15:08,18/08/2023 15:12,18-Aug-23,SURAT,Electronics,999,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
f4abb40a-433d-4ddd-8b49-25971a822f26,Inbound,Returns,Reverse Pickup Enquiry,Very good,2c0f1ade-1f1e-4ad7-9739-29573cd43db6,19/06/2023 11:48,18/08/2023 14:14,18/08/2023 14:20,18-Aug-23,MATHURA,LifeStyle,5621,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
90aadda0-5b42-486c-ba9c-019151cef5d7,Inbound,Feedback,UnProfessional Behaviour,,650aded4-5da5-4e96-bd2e-c083d85e21c0,11/08/2023 09:34,17/08/2023 16:24,18/08/2023 08:00,18-Aug-23,PATNA,Home,144,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,4
74a5b4e0-6c61-4e02-ae9d-0076d26cbea2,Inbound,Returns,Return request,,7ccb06f2-562b-4f72-abde-2f198d11dce4,,18/08/2023 07:24,18/08/2023 07:27,18-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
94d67c12-2b9d-4f29-9f7c-59070d3bfe9a,Inbound,Returns,Reverse Pickup Enquiry,Yee,d7f5df6c-0c2a-428a-9cb3-f91c9c0d20be,,18/08/2023 09:49,18/08/2023 09:52,18-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
07b4b928-bf9e-41cf-bca9-557d847a0a46,Inbound,Returns,Reverse Pickup Enquiry,,a9e7d325-4fe9-42b6-ba17-c7832568ac5a,,18/08/2023 10:46,18/08/2023 10:49,18-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,3
2f3eca2e-e584-449e-ac61-b5dc0f76637f,Inbound,Returns,Reverse Pickup Enquiry,,b25543be-cb90-493f-a628-73b3ae5ffda5,,18/08/2023 14:23,18/08/2023 14:24,18-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,3
e998887d-0f8f-46dd-9e2b-3f86ecdb68eb,Inbound,Refund Related,Refund Related Issues,** you Shopzilla ,a7b54b6c-6496-430f-a1b8-7b509975bc58,,19/08/2023 12:52,19/08/2023 12:53,19-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
ac0d2e63-4c94-4bc1-83c0-5a9005547422,Inbound,Returns,Missing,,1595b748-566b-4ea4-a121-a2f1ddeb2e64,,19/08/2023 15:31,19/08/2023 15:50,19-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f7b53300-2d63-4693-ae1e-5d213d23814d,Inbound,Order Related,Order status enquiry,,5dd4ee47-38bd-4685-b5e8-88b4b1eae799,08/08/2023 19:09,18/08/2023 12:59,18/08/2023 13:03,18-Aug-23,CACHAR,Home Appliences,1499,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9f533d58-998c-4f60-8738-38c218fb298c,Inbound,Order Related,Invoice request,,1c7a49fc-c74c-4ab2-ac98-8254b771b293,09/08/2023 17:28,17/08/2023 17:07,18/08/2023 08:10,18-Aug-23,BETIA,Electronics,65990,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
65c04e37-6665-4aac-94ea-4eee9ed1ea0b,Inbound,Returns,Missing,,f7d49e3c-b5a2-4137-a80a-27d1d1e2a925,14/08/2023 13:42,17/08/2023 22:09,18/08/2023 05:54,18-Aug-23,JAIPUR,Home,195,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
03e29707-e0be-494a-954b-3012cc8463cf,Inbound,Returns,Reverse Pickup Enquiry,,2bbad6f5-b8a5-40e8-9525-a8806fc13526,,18/08/2023 23:39,19/08/2023 10:49,19-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,2
4de78ec8-ac97-4d20-b926-71b9166b88d7,Inbound,Order Related,Delayed,,aaf7e758-931b-4d0e-b929-13dbe1ce25f1,,19/08/2023 06:38,19/08/2023 06:39,19-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
d1be6d14-4d99-4872-9216-c768c3e0af4b,Inbound,Returns,Reverse Pickup Enquiry,,d7422c1c-cb3c-4d6a-99f0-b406c9dcb685,,19/08/2023 09:59,19/08/2023 10:00,19-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
9ef507ad-fe75-462d-9bb0-f161fafd42a4,Inbound,Returns,Reverse Pickup Enquiry,,1629b808-e084-4b74-812f-08a55fa0a89c,,19/08/2023 14:26,19/08/2023 14:30,19-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
bfa386d6-3c01-4dbe-895a-a9fb14e364c8,Outcall,Order Related,Priority delivery,,e64cd7b1-719a-47d1-8d0e-c8378fdb1c29,17/08/2023 19:01,18/08/2023 13:46,18/08/2023 13:47,18-Aug-23,DINA NAGAR,LifeStyle,499,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f669f358-197e-4c79-8492-d5d73f1f847d,Inbound,Returns,Return request,,a1fce315-315f-4e57-aa8c-a339d58a5985,,18/08/2023 14:53,18/08/2023 18:59,18-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
b9ef127b-19c1-4de3-b116-b2332d4e4a5c,Inbound,Returns,Reverse Pickup Enquiry,,ec988b2c-51d4-40f2-a512-4b51dc32e53d,,18/08/2023 22:51,19/08/2023 12:35,19-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
01ac7135-b89b-426b-98bc-d4fcd7beb135,Inbound,Returns,Wrong,No,cabc8c2d-c145-47d3-a24b-47388627d825,,19/08/2023 10:02,19/08/2023 20:17,19-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
3987340a-1478-4476-8a72-c5b410f08a5b,Inbound,Order Related,Invoice request,,457484c1-7bc7-4a1c-8fe6-9d9b7c23ac1c,,18/08/2023 19:47,18/08/2023 19:50,18-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
b0f7e2eb-ef78-449a-87bc-d644b2960941,Inbound,Order Related,Invoice request,,801e0b27-85d7-4ee9-ac76-126c5ad43ffd,,19/08/2023 08:16,19/08/2023 08:17,19-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
ebdac00e-3396-4669-a050-563bd67df93e,Inbound,Returns,Reverse Pickup Enquiry,??,d1deec6c-0dc2-4586-b357-30a771870550,02/08/2023 10:07,17/08/2023 09:44,19/08/2023 09:32,19-Aug-23,BHUBANESWAR,LifeStyle,699,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,4
534c68b9-6509-4c7f-8c7e-8d2d632b758c,Inbound,Returns,Fraudulent User,,ce7023df-efa0-4b52-b642-173f3b0f24f1,15/08/2023 12:30,18/08/2023 13:14,18/08/2023 13:16,18-Aug-23,NALGONDA,LifeStyle,579,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
fcc5671c-08ef-4df6-999c-2efe8fb3eccb,Inbound,Returns,Return request,Best customer executive ,dba6ee8a-5794-4ae4-949d-27c02cfd8f44,,19/08/2023 08:49,19/08/2023 08:56,19-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
581d8b32-41bd-4a7c-b69a-0c9fb6fc4168,Inbound,Refund Related,Refund Enquiry,,514b67f2-1481-4aba-bdb4-ce04bea5ea5b,,19/08/2023 20:21,19/08/2023 20:34,19-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
697d14d9-a427-4b91-9b81-0e6cf0619096,Inbound,Returns,Reverse Pickup Enquiry,Very nice sir ,90e06133-4df5-4fd8-99cf-612b518c3ee6,04/08/2023 16:47,18/08/2023 10:37,18/08/2023 10:43,18-Aug-23,DUNGARPUR,Home,289,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
6a707033-742d-4010-8fba-d50b94df5a07,Inbound,Returns,Return request,,767c3994-d9a1-4786-aab8-fb1531cfd82e,12/08/2023 23:08,18/08/2023 09:27,18/08/2023 09:31,18-Aug-23,HYDERABAD,Electronics,899,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
4325e31f-8647-4299-8c29-8c38541f3079,Inbound,Returns,Return request,,e75db7ee-dd0a-4a15-aff0-06e8ed3d97b4,,19/08/2023 16:07,19/08/2023 16:08,19-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
fb94d95c-8830-4fa3-a9b7-f258f63ae8c8,Inbound,Order Related,Delayed,,fcab179c-ffb4-4eb8-bc39-ad8d35d51178,,18/08/2023 20:24,18/08/2023 20:27,18-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
64d6e216-ff92-470d-8d98-93327ffd0110,Inbound,Returns,Reverse Pickup Enquiry,,8ceac001-bfab-4c99-9d33-a6f62010275b,,18/08/2023 15:31,18/08/2023 15:34,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
1d1df876-b146-4fc6-8f36-e5b2d2761d3a,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much,b2433fd9-027a-4e56-b893-745f43392865,,18/08/2023 15:45,18/08/2023 15:46,18-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
eed58152-33fa-48f9-9f6b-93893a4ed3eb,Inbound,Refund Related,Refund Related Issues,  refund hote nhi h,377b4202-9daa-4832-bac0-6aced4fdfa5e,,19/08/2023 13:33,19/08/2023 14:15,19-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
a1eff6bc-cd5a-4e47-9ad1-13293397957a,Inbound,Returns,Missing,,0faaf70b-34a0-4b73-904a-d17964d1b089,,19/08/2023 21:37,19/08/2023 21:39,19-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
37a7f5cc-31f6-41fb-9070-2fcc20f870e3,Inbound,Order Related,Order status enquiry,,bb827c76-0413-4ab1-9a2e-9e486198f1e5,11/08/2023 06:24,18/08/2023 10:38,18/08/2023 10:52,18-Aug-23,GUWAHATI,Home,280,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,4
47c48ed4-3b71-4ffb-9844-82ea3ad91798,Inbound,Returns,Reverse Pickup Enquiry,Not solve my problem ,2d62a9e5-b8be-4461-9b59-f8d0ed44a093,02/08/2023 20:43,16/08/2023 14:34,18/08/2023 06:52,18-Aug-23,FARRUKHABAD,Home Appliences,27290,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
b782f71f-0c24-4dd4-a5c2-4f3a0a70f4cb,Inbound,Returns,Reverse Pickup Enquiry,done,ed49bab1-4577-4760-a893-192b1bae0f79,,18/08/2023 11:27,18/08/2023 11:44,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d95f170e-0fd1-40c3-8f9f-6710a9684fbd,Outcall,Returns,Return request,Very good ,dc4569f6-d9e9-4669-9b58-1fc94140d9d1,,18/08/2023 12:29,18/08/2023 12:39,18-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fb990574-e834-408c-8217-989d9eac2ce0,Inbound,Returns,Reverse Pickup Enquiry,,9cf1816e-4243-493d-aaf8-8cb43a11d56c,,19/08/2023 14:52,19/08/2023 14:55,19-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
15165af2-9e50-429b-8417-3e68d465a8d9,Inbound,Returns,Exchange / Replacement,,16fd7ee7-2050-4245-9331-f09d783eaf13,,18/08/2023 09:29,18/08/2023 09:30,18-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
b0772607-4f14-4c32-ac7f-d01a5e20ebc0,Inbound,Refund Related,Refund Related Issues,,65cc7acb-ff95-4435-95eb-7e24503b26b7,,18/08/2023 13:12,18/08/2023 13:19,18-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
fadfdae0-7f63-4cd1-a055-cb8a6ef2dac4,Inbound,Order Related,Order status enquiry,Approved bahut  ,a2f087ae-35cc-41c1-aceb-3508148ec568,,18/08/2023 13:35,18/08/2023 14:27,18-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
82c38410-e611-4347-b8af-102544f2e1ec,Inbound,Order Related,Delayed,,d9ccec12-2123-41e6-af2c-7f9486653a79,05/08/2023 13:11,18/08/2023 10:34,18/08/2023 10:38,18-Aug-23,HYDERABAD,Home,260,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
f5c77baa-4b06-4d1e-88dc-e9c2de8b780a,Inbound,Order Related,Order status enquiry,Thank you Shopzilla Customer Care ,328826e5-3346-4a41-a64a-b7049a0da2dc,16/08/2023 20:25,18/08/2023 19:21,18/08/2023 19:21,18-Aug-23,,Books & General merchandise,581,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
4c5014f7-edc1-418a-8f45-85961b71f31a,Inbound,Returns,Reverse Pickup Enquiry,,93eacfa6-e910-4719-ad96-5bf9242cd98f,,19/08/2023 08:11,19/08/2023 08:13,19-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
8fde19f6-3a23-4549-b66d-67c4b46c28b9,Inbound,Returns,Return request,,d4c2cdda-c159-4f1f-86ac-3a67138256c7,08/08/2023 12:55,18/08/2023 09:01,18/08/2023 09:07,18-Aug-23,RAYAGADA,Electronics,15999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
f2cba564-aebd-4fc6-a870-4c25831ab0b8,Inbound,Order Related,Delayed,Ok,ca53695b-36d4-4e95-b9ad-c96c1604c42e,15/08/2023 23:59,18/08/2023 10:05,18/08/2023 10:06,18-Aug-23,JODHPUR,Mobile,13999,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,4
e0ca7226-7774-4a5a-a82f-b3842d6e3374,Outcall,Order Related,Order status enquiry,,7f4c6d37-4db4-45f3-9b4b-187299f12762,03/08/2023 13:06,18/08/2023 21:20,18/08/2023 21:22,18-Aug-23,MUMBAI,Electronics,109990,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
c9c142af-a170-4cf8-9283-e736bee6c713,Inbound,Order Related,Seller Cancelled Order,"If your product page commits to 2-day delivery, see that your suppliers do not commit to 6 days. I wasted a lot of time and energy with this girl, who was utterly useless and blocked my money. Shame",06710357-e8ba-417c-ba4d-93aadbd5545c,,18/08/2023 12:23,18/08/2023 12:25,18-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
27255e5e-fc61-4838-9012-2fee66e25abe,Inbound,Returns,Reverse Pickup Enquiry,,3211745a-2a22-465b-9691-bcc71a86c10e,,18/08/2023 20:39,18/08/2023 20:45,18-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
6aff1438-095d-4736-9884-8d20af9a39f2,Email,Order Related,Delayed,,24c4d860-6c0b-4c20-b009-432e68c570fb,,19/08/2023 10:07,19/08/2023 10:08,19-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
7c1d1341-75ec-471d-a0d3-f62fa84ffe6f,Inbound,Shopzilla Related,Shopzila Premium Related,,ec1863e3-b02e-493e-b43a-ded702b1d787,,19/08/2023 10:51,19/08/2023 11:13,19-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
16bd7105-cee2-4df7-9072-5a1bf1b3247e,Inbound,Order Related,Installation/demo,,2e066e42-48db-4573-8705-e9e8c6842628,,19/08/2023 11:22,19/08/2023 11:28,19-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
90e4c81f-4c78-4478-8be3-47693c01cf7d,Inbound,Payments related,Online Payment Issues,,586fb7c0-a1e1-4152-aadd-e00fb94ab346,,19/08/2023 15:35,19/08/2023 15:36,19-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
b8a89f93-7ad7-4e52-b8e7-7de03b1012dc,Inbound,Returns,Exchange / Replacement,,1f924e8c-0336-4b6a-8f8c-1ce585e8a0ae,,19/08/2023 19:29,19/08/2023 20:04,19-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9393cf8e-ba03-4cc3-81a9-a2bb8b701ebd,Inbound,Returns,Return request,,40d7e695-33dd-46a7-b2dc-060a8f861cef,,19/08/2023 21:29,19/08/2023 21:40,19-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
c9e56981-a183-4422-a8d4-17d897b7f2af,Inbound,Product Queries,Product Specific Information,,735697d3-cd9e-4190-9e7e-a2f13b66e55b,,18/08/2023 14:05,18/08/2023 14:36,18-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
2b6e97b1-cd84-475b-960f-7fb75e05ce40,Inbound,Returns,Reverse Pickup Enquiry,,a31f7c67-1c79-4d10-9de4-717bbaa42c28,,18/08/2023 16:51,18/08/2023 16:52,18-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
8ff59dc2-2b29-499e-9ab8-0a94f2c6dca8,Outcall,Refund Related,Refund Enquiry,,4a00fb21-1abc-4729-89a9-62950a38ec81,,19/08/2023 23:11,19/08/2023 23:13,19-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
b2bb1b21-98b4-4413-a2fb-aa9d29d40465,Outcall,Returns,Reverse Pickup Enquiry,,15589878-5ccd-46fe-b60b-0e6e60766e17,,19/08/2023 14:23,19/08/2023 14:24,19-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3a0b6fec-4c72-47b2-b68d-fd5652d3596f,Inbound,Returns,Reverse Pickup Enquiry,,b123b727-5ce9-48b6-a8a7-f653d013e365,07/08/2023 19:52,17/08/2023 19:54,18/08/2023 14:30,18-Aug-23,DHENKANAL,Electronics,1599,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
fc495753-4cfa-460b-81eb-2796f278b5f9,Inbound,Returns,Reverse Pickup Enquiry,,6eff9bfc-207e-48d4-829d-8a3c5f0a2e1f,,19/08/2023 10:14,19/08/2023 16:51,19-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
e5cf1652-4179-4725-af61-bb903f3299ac,Outcall,Returns,Return request,,1521da9e-f818-41ab-9f49-a2efe19aaa48,,18/08/2023 11:19,18/08/2023 11:27,18-Aug-23,,,,646,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
e456f83a-ab1d-4461-a73f-2aad5ec63452,Inbound,Returns,Fraudulent User,Thanks ,101dcce3-b0d1-4bba-b23c-1e5aca0b97ab,,18/08/2023 11:46,18/08/2023 11:49,18-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
2de346df-a282-496f-9d0f-ff1e526abe8d,Inbound,Returns,Return request,,1498f38a-9bd7-4465-9114-40ef615a608c,,18/08/2023 16:32,18/08/2023 16:33,18-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
1fd323b2-42cd-44ff-9938-32fe97169c3c,Inbound,Order Related,Order status enquiry,,761ccc1d-f0d2-450a-8311-48b0e5998441,,18/08/2023 21:00,18/08/2023 21:16,18-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
b8a98b2e-72db-4b09-b975-8f68bc4ac8df,Outcall,Returns,Reverse Pickup Enquiry,Good ,9f5b4227-fc40-48b1-a59a-fa1ba9469cdb,,19/08/2023 15:07,19/08/2023 15:14,19-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
ff89c51e-9fea-4064-a93b-e6d360fc10bd,Inbound,Returns,Reverse Pickup Enquiry,,9a55b9c1-7f76-4ba3-ae74-e41ffd116e61,,19/08/2023 15:25,19/08/2023 15:32,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ba3dddea-9919-45dd-a9ae-92790a413ed0,Email,Order Related,Delayed,,413438de-b3c3-4b44-8a4d-deb2ef5dc27b,12/08/2023 13:46,16/08/2023 11:53,18/08/2023 07:14,18-Aug-23,JAMNAGAR,Books & General merchandise,269,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
27e900ef-1e07-4961-a50d-57b04a293f19,Inbound,Product Queries,Product Specific Information,,6836bca9-343e-40fa-a87b-36c196d8aab1,,17/08/2023 10:12,19/08/2023 11:32,19-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,2
d43eabd3-0bd5-47be-8d2c-632bd8f35f82,Outcall,Returns,Reverse Pickup Enquiry,,ad579c10-9622-4fb7-8836-de690be646b2,,18/08/2023 10:01,18/08/2023 10:17,18-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,4
a0ee2d4c-7089-46ad-b561-845756ecfeab,Inbound,Returns,Reverse Pickup Enquiry,,df171eb1-0fb0-4dce-a33d-04e2dcc00f08,,18/08/2023 13:01,18/08/2023 13:16,18-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
a36060c5-6dbc-418c-9b81-934f3212f102,Inbound,Returns,Exchange / Replacement,,df56dba0-373c-4b67-b68b-a02b8a9d509c,,18/08/2023 14:27,18/08/2023 14:44,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
ab327826-aa7f-4a1b-95ac-82bd4a14a5c1,Inbound,Returns,Reverse Pickup Enquiry,Solve my problem...,94c10fff-4fbf-4378-87e2-13f617dbd4b3,,18/08/2023 14:53,18/08/2023 15:02,18-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
96e4524d-94be-4354-a714-302e20fb25df,Outcall,Order Related,Invoice request,,df715712-6101-4a63-abb9-e5f2d27c0f24,,18/08/2023 16:38,18/08/2023 16:50,18-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
1ce944ca-842b-4415-9e95-ce0c6ed3fcff,Email,Order Related,Delayed,It was good ??,e658cf1b-99e1-4fc7-bac2-8a080c1cb3c1,,19/08/2023 11:19,19/08/2023 11:25,19-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
17781fb0-e77a-42b7-8cdc-b46605b9eb0f,Inbound,Returns,Reverse Pickup Enquiry,,2a709c55-4fa8-4b69-9a45-9fd91b5db523,,18/08/2023 20:18,18/08/2023 20:22,18-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
d58165f2-86bc-4ac6-acde-696f9aa60003,Inbound,Returns,Reverse Pickup Enquiry,She was really supportive and quick in responding positively.,40d1a356-6f87-4ed9-a852-4ca9aa912894,,19/08/2023 10:33,19/08/2023 10:38,19-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
e0402f70-f687-4ca2-ae44-5bffd13751ff,Inbound,Returns,Self-Help,,cdb3d6d3-0a26-46fd-b532-20a7fe113aeb,,19/08/2023 12:18,19/08/2023 12:35,19-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
e6e9d529-4e58-42c2-a000-f3adb3fe66d1,Inbound,Returns,Reverse Pickup Enquiry,,7b34d0d9-b6b0-47c3-8ba3-24b420269197,06/08/2023 09:25,19/08/2023 13:34,19/08/2023 15:03,19-Aug-23,CHENNAI,LifeStyle,726,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0d5471cd-30d1-4815-a724-65a57786bc89,Outcall,Order Related,Order status enquiry,Thank you so much ??,4f4263eb-541d-4d9d-b920-f2c060d41dc7,,18/08/2023 11:40,18/08/2023 11:41,18-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3fded243-f328-4a84-925f-906bddeeaba1,Inbound,Returns,Return request,,9caa7dce-b431-4b9e-822a-e71962d4e9ee,,19/08/2023 11:56,19/08/2023 12:01,19-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
dc06518b-c63c-4150-a5ec-d78a2bacf3cd,Inbound,Returns,Technician Visit,Thank uou,f5bd7575-94da-457e-aada-95120011f1b6,,19/08/2023 15:51,19/08/2023 15:52,19-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
416aed8b-e59e-4e49-b135-dcbc381047e7,Inbound,Refund Related,Refund Related Issues,,0d9c84b9-4323-4375-8235-f707718e5dd6,06/08/2023 21:22,19/08/2023 22:13,19/08/2023 22:17,19-Aug-23,JAIPUR,LifeStyle,999,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
07d708eb-087d-4dc3-8464-c73b4c5d5ef0,Inbound,Feedback,UnProfessional Behaviour,Useless ,140865e2-8065-4d0a-9925-39f43c9d1132,01/07/2023 18:47,17/08/2023 21:03,18/08/2023 02:51,18-Aug-23,HYDERABAD,LifeStyle,499,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
64e72314-e85f-4f86-a5c5-44b403dd5f79,Inbound,Returns,Missing,,bb6cf9f0-3201-4718-9f2f-973a413ea9f7,,18/08/2023 09:45,18/08/2023 10:36,18-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
ed39a118-a4c9-48d6-9630-40f1a7fc567b,Inbound,Returns,Reverse Pickup Enquiry,,f467ce83-4f8e-4033-841e-4907fa42bc83,,18/08/2023 10:58,19/08/2023 08:58,19-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
2da9fc01-afa7-46c2-8b19-0bbbf7e6810e,Inbound,Returns,Return request,,14d55237-6f48-4183-bb45-9b95dbb1e8a4,10/08/2023 13:23,18/08/2023 11:20,18/08/2023 11:25,18-Aug-23,ALLAHABAD,Electronics,1197,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
cccd0ddd-0176-4923-bd2a-ae6d81ae3b18,Inbound,Returns,Reverse Pickup Enquiry,good skill and manner to talk with customer,c862a1d8-a579-461c-84de-0d5bbe28cff4,,18/08/2023 10:40,19/08/2023 23:13,19-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
891e151c-2e82-4e4d-9e33-5b356f48d707,Inbound,Returns,Reverse Pickup Enquiry,,3e426498-935d-447c-87d0-fa1349abb061,,19/08/2023 15:40,19/08/2023 15:42,19-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
56bbb2c4-bde9-4d4d-a783-3a3ebd3a62f7,Email,Returns,Reverse Pickup Enquiry,Very good person...????????,c9f9c72d-02fd-43aa-a92f-b48818f17b2b,12/07/2023 13:09,19/08/2023 11:01,19/08/2023 11:05,19-Aug-23,NAGAUR,LifeStyle,649,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
0931ffe5-2c17-4e70-8482-175be81c538d,Inbound,Returns,Reverse Pickup Enquiry,,8326813a-63eb-46ee-9cda-84d60c433911,,18/08/2023 08:55,18/08/2023 08:56,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
5b37f221-5051-4a1a-b724-84d61fc1f914,Inbound,Returns,Return request,,1447614b-7a7c-4149-8c18-ec15524d0ace,,18/08/2023 12:20,18/08/2023 12:54,18-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
53c92d85-4ded-40ad-b991-cc32e5ad6633,Inbound,Returns,Reverse Pickup Enquiry,,926d42a2-364e-43fb-b046-4d4b42d3c9f7,,18/08/2023 15:09,18/08/2023 15:18,18-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
c4f5edd6-c63b-42b8-ba8b-a708d5a6cfca,Inbound,Returns,Return request,,85279bf8-addd-4149-b2ea-e2fb58c00b4a,,18/08/2023 15:40,18/08/2023 15:49,18-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
ce3a498d-727a-4378-9b2f-519fb1e85c12,Outcall,Returns,Return request,Good ,eadb0b0e-4c5c-4105-a458-f0ad7a1f0b1d,09/08/2023 12:45,18/08/2023 19:12,18/08/2023 19:16,18-Aug-23,ROORKEE,Electronics,899,45,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
77667150-616f-40ba-9120-ee6435068d2e,Inbound,Refund Related,Refund Enquiry,.,92345a80-ed49-4540-ba1a-765d6b910a38,07/08/2023 18:04,18/08/2023 11:52,18/08/2023 11:58,18-Aug-23,RAJKOT,Books & General merchandise,98,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
7ae9aa99-d7cc-46ff-9185-eb371736c462,Outcall,Refund Related,Refund Related Issues,,1566012c-aa64-4547-a5db-4c9bd7500d59,08/08/2023 14:02,19/08/2023 13:45,19/08/2023 13:53,19-Aug-23,SONBHADRA,LifeStyle,9724,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
69e117e5-32a2-4cc6-8a92-2b3a6dda34ad,Inbound,Order Related,Delayed,,60dea1b2-0a00-48b5-b174-5f85f1149240,,18/08/2023 11:52,18/08/2023 11:53,18-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
bd91c103-6e10-497f-90a7-1081f302ee04,Inbound,Shopzilla Related,General Enquiry,,47da2b51-85a0-42ed-884f-92ed4d11a3bf,,19/08/2023 08:38,19/08/2023 10:55,19-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
20f47cc3-a389-492e-a1ba-a99327604586,Outcall,Order Related,Delayed,??,fa14993f-4161-433c-9297-a661eb4a8944,,19/08/2023 11:42,19/08/2023 11:45,19-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
1388bf42-0af4-4e79-9e3c-f33d88210944,Inbound,Order Related,Priority delivery,Very good??,90e6e28e-50c7-44ce-890b-a74a014957a8,16/08/2023 20:44,17/08/2023 19:43,19/08/2023 15:11,19-Aug-23,NEW DELHI,Books & General merchandise,305,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
8ab49009-03eb-423f-aa9e-6f6b0d954045,Inbound,Returns,Reverse Pickup Enquiry,One of the worst customer service and his senior....  is one of the worst service provider post delivery,18e41eae-6d2a-4f6e-80cf-236b2b7341d1,,18/08/2023 10:17,18/08/2023 10:21,18-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
8b09857e-89e7-4023-912b-94cf8e0a0e98,Inbound,Feedback,UnProfessional Behaviour,,6fde18fc-0314-4cbf-ae11-ec01efc0489c,,18/08/2023 13:29,18/08/2023 13:32,18-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
46aa756c-175e-4b1d-9de9-19bcc332a419,Inbound,Shopzilla Related,General Enquiry,,0f8f67b9-63c6-41eb-92e1-91eed0b31081,,19/08/2023 18:30,19/08/2023 18:32,19-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
8def7545-f5b4-4dd6-80af-40b1624b46b8,Inbound,Product Queries,Product Specific Information,Bad response Shopzilla ke ,f2b5750f-f231-429a-b669-dd40277b25d4,,17/08/2023 13:04,18/08/2023 11:39,18-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
b49be5c1-df07-4600-8cf0-5c13161a069e,Inbound,Returns,Return request,,fe6993af-7e04-4287-abe5-1147bd6bc9ea,16/08/2023 09:16,18/08/2023 07:54,18/08/2023 07:56,18-Aug-23,KOMARAPALAYAM,Electronics,899,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
15734a08-4ea0-4e01-973e-f0156eb75492,Inbound,Order Related,Delayed,Every thing is allright and customer behavior is laso very good thank you ,73670a9d-a1e4-40c0-bb3f-bbf0b1e83a5a,,19/08/2023 11:51,19/08/2023 11:53,19-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
c1f99170-9f75-4659-8359-1922823d18a7,Outcall,Order Related,Delayed,Thank you for clearing all my doubts.,f9fac5d0-404e-4a79-9532-d6a049145c2a,,19/08/2023 21:39,19/08/2023 21:47,19-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
bb8c2a06-d3fa-463b-9d69-0d48b25bb67f,Inbound,Returns,Reverse Pickup Enquiry,,517fecc8-48b8-4d38-84a1-7917bb0f8b3b,,19/08/2023 13:40,19/08/2023 14:04,19-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
87aa265b-06e9-4d04-a593-56177689b0cf,Inbound,Returns,Reverse Pickup Enquiry,,71bfa472-e969-498f-ad4f-53e1f94c490b,,19/08/2023 17:16,19/08/2023 22:57,19-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,3
96e657f0-0afc-433e-ad64-3b64fa8b2fa4,Inbound,Returns,Missing,,0f0d5f58-446e-459b-bfe0-3aaeb05e4607,09/08/2023 08:50,18/08/2023 17:50,18/08/2023 17:52,18-Aug-23,THAKURDWARA,LifeStyle,3796,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,4
3865a0da-0a9d-4a03-8e22-36ed23275cbb,Inbound,Returns,Return request,,4e30b518-ed0d-4ef0-85d7-ec216a7e544f,,18/08/2023 10:34,18/08/2023 10:38,18-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
797b8d22-e03c-410a-9121-a1803e2622f0,Outcall,Returns,Reverse Pickup Enquiry,No,edd665cc-cdc5-4a16-8a8f-7bb08b0b9e14,,18/08/2023 18:25,18/08/2023 19:09,18-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,3
9f01f01f-612f-4448-90db-5412bcf5260b,Inbound,Returns,Return request,Thanks for customer care,6dc31c50-2b0a-4e5b-a8e5-9e67571b1ecb,,19/08/2023 14:14,19/08/2023 18:09,19-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
1b4cbc0e-6b37-43a4-a9e9-f2bb1300b5bf,Outcall,Returns,Return request,,5af1d995-d850-42ff-afd3-1a20c01891d4,,19/08/2023 15:55,19/08/2023 16:02,19-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
6fbd94b6-c92c-4e8b-b178-24731f48647c,Inbound,Returns,Fraudulent User,Thank you so much for helping me ??????,270ab747-a9d6-4406-81d8-57f71bcdbea0,14/08/2023 20:23,18/08/2023 17:11,18/08/2023 17:22,18-Aug-23,SIKAR,Electronics,1499,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
c03122da-7c50-40ea-b97a-8f50551ac21a,Inbound,Payments related,Online Payment Issues,,fc61eaa3-95ce-4c4f-a58a-ac0d96b3a06b,,18/08/2023 08:44,18/08/2023 08:54,18-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5a5a4dfc-e817-4bb9-9fe5-b1adb7e0d026,Inbound,Returns,Reverse Pickup Enquiry,,e0631b8a-5d01-4ffc-a0e4-5b796f4906b8,,18/08/2023 15:57,18/08/2023 15:59,18-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
2bdb66ad-3d18-47fe-94fd-9b3b558e5e47,Inbound,Feedback,UnProfessional Behaviour,,61227820-50b6-479c-92f8-ae1b9941aad0,,18/08/2023 11:42,18/08/2023 11:44,18-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
bef5a16c-0ec6-4eea-b515-71ff3f2d5cc0,Inbound,Payments related,Online Payment Issues,,c792ea31-e630-4543-9703-4ec76844af35,,18/08/2023 12:57,18/08/2023 14:09,18-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
d2d879fc-3643-4d20-b20a-7e366c78f144,Inbound,Order Related,Delayed,,a7dfecdc-f25d-4c32-8a59-3afa9d68c512,08/08/2023 06:04,17/08/2023 17:59,18/08/2023 10:44,18-Aug-23,DARBHANGA,Books & General merchandise,171,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
05d3e51c-c41b-4ec3-b353-e1ae43f3e553,Inbound,Returns,Reverse Pickup Enquiry,Good,9632f4c0-e4a7-422c-a5b6-a5982fd28d96,04/08/2023 12:31,18/08/2023 16:52,18/08/2023 16:52,18-Aug-23,DEORIA,Electronics,1599,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
52d62a6a-23cb-43d1-9d27-530743a8f27b,Inbound,Order Related,Invoice request,,9b85421f-f46c-488f-8be5-78efb35221ef,,18/08/2023 13:00,18/08/2023 13:08,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5f2388e1-1758-4380-9374-caff360628c0,Outcall,Product Queries,Product Specific Information,,bcb62839-751d-4c61-b43f-c5919d0e99e4,,19/08/2023 08:07,19/08/2023 08:19,19-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d3bb5894-226a-45b4-875d-2f91849a840b,Inbound,Returns,Reverse Pickup Enquiry,,46f16cb4-9f12-43b1-bb19-d5e1095b49b5,09/08/2023 19:09,19/08/2023 15:45,19/08/2023 16:03,19-Aug-23,ABOHAR,Electronics,799,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
28d7e49d-57ee-4693-b8f3-b3e2d9573ced,Inbound,Returns,Reverse Pickup Enquiry,,3ce3497a-aea4-46be-aa13-50c7dafaf265,,18/08/2023 13:47,18/08/2023 13:49,18-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
2fad33bd-971f-4442-a4d5-3ea0da11672d,Inbound,Returns,Missing,,535f02c8-9429-4971-bd34-012b7f696888,,18/08/2023 16:14,19/08/2023 10:58,19-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ed56c6a5-e914-471d-90b5-fbeed9fca6a9,Inbound,Returns,Reverse Pickup Enquiry,,35ed0470-d684-4d23-afc6-44210370becc,,19/08/2023 09:34,19/08/2023 10:09,19-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
982da4ad-a2ef-45d5-a8f4-d0b59b0b4904,Inbound,Order Related,Invoice request,"No one is actually solving my problem, instead doing the same thing repeatedly and wind up the query without my knowledge.",3917bc6d-79d4-4d41-9a6e-758f0a13fd09,20/01/2023 21:02,19/08/2023 13:25,19/08/2023 15:26,19-Aug-23,PANJIM,Electronics,20990,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,2
3dd652ce-d37a-4ee5-98d9-4d50c3e3bfdb,Inbound,Returns,Reverse Pickup Enquiry,,2f721912-4205-46a7-9c9e-4235d374196a,,18/08/2023 10:28,18/08/2023 10:29,18-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
ccd1b8f7-0b89-468c-a83c-3facb122b5cb,Inbound,Returns,Return request,,e05d4fa4-3916-4a02-bf1c-74082ccc3e1f,,18/08/2023 21:51,19/08/2023 00:32,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
4b8a870f-9d22-4184-9004-39f9a26dcdfa,Inbound,Shopzilla Related,Account updation,,f7694c30-5800-4579-be0f-454823903bd9,,19/08/2023 14:43,19/08/2023 14:51,19-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
81f5580c-7ddc-4f13-a9cc-cf57cf53df5b,Inbound,Order Related,Installation/demo,,95bb4fc0-0a47-4922-862c-a54d64fca45e,,19/08/2023 15:27,19/08/2023 17:37,19-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
29f3c88f-4530-4544-a88f-511ef754e99f,Inbound,Returns,Reverse Pickup Enquiry,Good service ,ea2b299d-ad54-41a5-8cab-b528a5a18442,,18/08/2023 09:34,18/08/2023 09:39,18-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
a649ebb4-072a-4fd6-95d0-88e9628f9860,Outcall,Order Related,Order status enquiry,,78af1352-3824-429c-914d-a4da614c2c45,,18/08/2023 14:43,18/08/2023 14:45,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
44a488c9-2f82-496f-adac-eca2c4c4851a,Inbound,Order Related,Priority delivery,,e948b978-044e-4c62-b22b-f02edafea8cb,,18/08/2023 13:47,18/08/2023 13:51,18-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
d2a47888-f86d-4a2c-98b4-c4e5f52b36f3,Inbound,Returns,Return request,,08d11d23-1953-48d3-a3ec-44d77466e5b0,,18/08/2023 15:22,18/08/2023 15:31,18-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
5000dbc9-011b-4e0b-be6c-afd6e290d3df,Outcall,Returns,Fraudulent User,Thankyou ,f275b7a0-c399-473e-84b0-9db13c2f9fae,,19/08/2023 15:37,19/08/2023 15:40,19-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
5acc6680-d3fa-4bb7-9f7b-8ffe4f1c759f,Inbound,Returns,Reverse Pickup Enquiry,,c7e2d4d4-bcb3-4744-bb1b-ce5f78dcddee,,19/08/2023 17:07,19/08/2023 17:10,19-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
3cc0bb51-d62f-4583-86ed-70fb435f3e06,Email,Feedback,UnProfessional Behaviour,???? ????? ????,fadbac83-6ac7-4655-891e-5f3ca8f31834,18/07/2023 11:44,18/08/2023 11:29,18/08/2023 12:13,18-Aug-23,GREATER NOIDA,Books & General merchandise,404,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f33a6949-329f-4517-9ade-fe5c3e40306c,Inbound,Order Related,Order status enquiry,Thankyou castomar support & Shopzilla ,5a320692-cd32-4e8a-8266-2932bd33050f,15/08/2023 16:08,18/08/2023 08:52,18/08/2023 08:56,18-Aug-23,DEHRADUN,Home Appliences,11480,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7b4c6de2-153d-4ac5-a724-7c58a607330b,Inbound,Returns,Reverse Pickup Enquiry,,6d4b197a-410a-4b3a-bf9b-63260f6f0813,,18/08/2023 11:56,18/08/2023 12:00,18-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
ca4f2fa5-7c28-4887-bdef-9058be51d7a5,Outcall,Returns,Missing,Thanks for your support ,9c5ca400-2d8a-4d4a-a69f-8873e17ce119,,18/08/2023 19:38,18/08/2023 19:55,18-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
90297ad8-6833-48ed-bd98-73e4a08ce1ea,Outcall,Returns,Reverse Pickup Enquiry,,43ab2ac4-fa52-41af-bcc4-7d54dc54e8c3,,18/08/2023 23:59,19/08/2023 00:01,19-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
2840f08d-35e0-4fb6-a9b9-f565abcaee77,Email,Returns,Missing,,69043c40-62f1-4d6e-b713-e90873d701f4,,19/08/2023 09:52,19/08/2023 09:55,19-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
07262611-d54d-458f-84b3-c2d1d1c7c2f9,Outcall,Returns,Return request,,11a7d738-f396-4499-a12e-7dcef648512b,,19/08/2023 18:51,19/08/2023 18:58,19-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
8175bc7b-82bb-412b-8247-842461190b7e,Inbound,Returns,Reverse Pickup Enquiry,I'm facing the major problem since one monthBut still there is no response from Shopzilla to refund the amount of product ,ec004359-87e6-4178-b597-9ad469a4b5af,03/07/2023 12:05,17/08/2023 09:05,18/08/2023 11:10,18-Aug-23,PATNA,Electronics,3599,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
d3ab02a8-e580-4537-a620-1abb55bc40fe,Inbound,Returns,Return request,,ccb14c8c-ee35-4f85-ac9a-ffd02436ab65,,19/08/2023 01:24,19/08/2023 01:28,19-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,4
5b308fca-5eb8-4880-b588-dc05b953634a,Inbound,Returns,Return request,,ac19bd2e-29d6-46b9-bb5e-108b5549cfe3,,19/08/2023 13:14,19/08/2023 13:27,19-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
78f36601-2c11-423d-abfa-e11fd48cd539,Inbound,Product Queries,Warranty related,good communication skill,2a17cd37-bcf6-4ca1-ba7d-ca40156c3baa,,19/08/2023 23:08,19/08/2023 23:10,19-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
4ad7e5a6-0761-458a-805e-f3dc4f753de4,Inbound,Feedback,UnProfessional Behaviour,,5c4f3bb2-5050-457e-acf4-25ffca58d525,,18/08/2023 11:51,18/08/2023 11:56,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
888d2572-464d-47d0-920d-b969d029ed77,Inbound,Order Related,Order status enquiry,,84bf1b20-0aa3-437d-a1c8-e3ba990fe607,,18/08/2023 12:34,18/08/2023 15:13,18-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
5b6be5d8-5849-4aad-ba7e-4c3987235a5b,Inbound,Refund Related,Refund Enquiry,Gd ,fb4c212c-7508-4ac0-aadc-01f9b7ed0f81,,19/08/2023 08:30,19/08/2023 08:36,19-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
9240e27f-9ffa-4105-a71f-3674d0e025ec,Inbound,Returns,Return request,,3a261cae-caec-4d08-aceb-9138dee7fa53,08/08/2023 15:58,18/08/2023 21:49,19/08/2023 08:13,19-Aug-23,SURAT,Electronics,1299,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
c2d897dc-54a0-4e96-97a9-d3aa23728e08,Inbound,Returns,Wrong,,1e91d348-52b7-47a5-8d7d-3be4f81d98b8,,18/08/2023 08:50,18/08/2023 09:10,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
d7d20ce9-8c75-47a5-aaf3-2bf28ceee195,Inbound,Order Related,Delayed,,04d77e6b-55fc-43b7-831e-4ad6e48b975d,,18/08/2023 10:20,18/08/2023 10:21,18-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
dd4f05cd-059c-4c40-86de-4f3bd607769e,Inbound,Product Queries,Product Specific Information,Please call on a clear phone network with not much disturbance ,3c1cd39f-92be-4ebb-98f7-829899badbef,,18/08/2023 11:23,18/08/2023 11:44,18-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
4d02ec75-b317-4b20-894d-518093aa7f0a,Inbound,Returns,Reverse Pickup Enquiry,Good manrass,c0f1ece1-b839-4bbb-a9fd-06f69616af69,,18/08/2023 18:38,18/08/2023 18:51,18-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2f10ad34-7f7b-4c97-ae10-5205bb616ff5,Inbound,Refund Related,Refund Enquiry,,97e3980a-75ac-4c55-9aa9-53f217d145db,,19/08/2023 07:33,19/08/2023 07:35,19-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
3181d919-1b36-416b-96ef-d9cf3b246069,Inbound,Returns,Fraudulent User,Nice,82b0c3c8-da32-448f-812e-19b86769e00e,,19/08/2023 11:26,19/08/2023 11:26,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
7a18587d-a9ec-46d6-bf84-2b763afaa093,Inbound,Feedback,UnProfessional Behaviour,,4f3f0d15-3ac3-4344-8b8c-c716c18ef57f,,19/08/2023 13:01,19/08/2023 13:03,19-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
a15d02a8-f3e8-4274-8aa6-3464411b43f7,Outcall,Returns,Reverse Pickup Enquiry,Good,dd75e8e6-3a42-4d2e-9920-343a9f7bee58,,19/08/2023 15:29,19/08/2023 15:35,19-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
0f580b92-71b4-4c0e-b62d-f3559bf9199e,Inbound,Returns,Reverse Pickup Enquiry,??.. ,e9d2e55b-248b-4417-bf32-621668644db8,,19/08/2023 16:21,19/08/2023 16:22,19-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,3
5917c82f-aa7d-4f7b-ace1-13e3d7ccf519,Inbound,Order Related,Delayed,Very bad service. No one having information of delivery hub.,ec334852-4b03-419b-a62e-412d05369827,06/08/2023 08:45,18/08/2023 10:12,18/08/2023 12:08,18-Aug-23,BARDOLI,Books & General merchandise,379,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
6f4faf2a-9b97-4c94-a52e-3eeae120f626,Inbound,Cancellation,Not Needed,,e453f7c2-b96e-45ec-917a-c2e16897faae,06/08/2023 12:47,18/08/2023 06:24,18/08/2023 06:27,18-Aug-23,MANPUR,Home,193,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
89be241d-8801-4fea-b946-f8d5c061b2c5,Inbound,Returns,Reverse Pickup Enquiry,,979dbc18-f83f-4c20-a193-afcba914870a,04/08/2023 11:03,17/08/2023 10:52,18/08/2023 22:51,18-Aug-23,NEW DELHI,Books & General merchandise,325,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
ea37ef35-df0b-4a10-8ac6-bad50ad6f065,Inbound,Order Related,Order status enquiry,Good,fe5e2225-10c2-48c0-ad77-9b67723bf35c,14/08/2023 23:02,18/08/2023 14:38,18/08/2023 14:38,18-Aug-23,BADLAPUR,Books & General merchandise,48,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a83e1cd2-024d-41ac-a985-975b6dd604a1,Outcall,Returns,Return request,,80f4d5e5-cc3e-4559-a491-67cdf6ef7b00,,18/08/2023 19:59,18/08/2023 20:01,18-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
78903044-3810-425f-a1f0-cfd3561f6b1a,Outcall,Returns,Service Centres Related,Please solve my problem...,20b1ca03-25d8-4050-9c12-fe53f2fae62b,,19/08/2023 16:31,19/08/2023 16:39,19-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
705a5aa4-e86a-491b-8358-54107abbb3d0,Outcall,Payments related,Payment related Queries,,257bd5a0-9253-4282-aeef-f907e38cc104,,19/08/2023 17:33,19/08/2023 17:35,19-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
eddd46f0-b5e0-4be6-92ac-bd39d01246a6,Inbound,Payments related,Payment related Queries,,e11253b9-5f8d-4e82-9efa-b2849f89364b,,19/08/2023 20:27,19/08/2023 21:17,19-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,1
3319c635-56e5-4332-92f5-f44281cfe424,Inbound,Returns,Reverse Pickup Enquiry,No,4a645030-65ad-49d3-a9cd-73ca4b74c6fa,05/08/2023 14:52,16/08/2023 13:10,18/08/2023 19:05,18-Aug-23,PUNE,Electronics,999,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
217c9e44-f554-40a4-8b68-7a89f5ed43ef,Inbound,Order Related,Installation/demo,,909931f0-1e8e-4413-8456-5b2f2dc04cbc,,18/08/2023 08:47,18/08/2023 09:14,18-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
fe7461e7-c044-4cc7-9bde-b8003381021c,Outcall,Order Related,Installation/demo,,c5d9b9ca-c74d-4ced-9ee2-284eb119402a,,19/08/2023 12:31,19/08/2023 12:54,19-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
bc12cf9a-e8d1-4c71-acf9-75e4b6efce46,Inbound,Returns,Return request,,cffd23f5-dd67-4b0a-8ee3-504573bc55b3,,19/08/2023 16:53,19/08/2023 16:57,19-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
eb40d760-f2c2-451e-b693-40e12ae37261,Inbound,Payments related,Billing Related,Good response ,f424cc89-638d-4745-994b-7b9c2fe1deec,,19/08/2023 20:04,19/08/2023 20:08,19-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
575c119d-86d6-48c6-8c59-20ef3a93590b,Outcall,Returns,Service Centres Related,Wrong statment written in Shopzilla,033d025f-9188-476e-afc3-d8b8c531fffa,06/08/2023 23:51,19/08/2023 10:48,19/08/2023 11:00,19-Aug-23,NAGAON,Electronics,4747,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
ff2af80f-0d2c-4a34-b633-297abaf69797,Inbound,Returns,Return request,Good ,c604fb33-f649-453d-aa79-3cc0493c889a,07/08/2023 09:35,18/08/2023 17:01,18/08/2023 17:08,18-Aug-23,SIKAR,LifeStyle,290,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
779a7124-6b2f-4816-b32d-d999a38aae01,Outcall,Order Related,Seller Cancelled Order,,3b58fd10-2f52-4279-ba94-1434507c947d,,18/08/2023 19:26,18/08/2023 19:38,18-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
f90f38a9-5328-4a0a-922f-110eb258ad9d,Inbound,Returns,Reverse Pickup Enquiry,,5587e0f6-aebc-4ba0-bf94-5db1bac2c415,,18/08/2023 23:45,18/08/2023 23:57,18-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
0e6e8438-5312-4837-a1e8-67e57b32517b,Inbound,Returns,Fraudulent User,,41299ae2-6abb-4c6a-9713-cfaf625a2db5,04/08/2023 03:39,15/08/2023 19:33,19/08/2023 18:01,19-Aug-23,KARAMADAI,LifeStyle,790,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bfa6d6c9-5be1-4908-8442-6c3b74ae9e2b,Inbound,Returns,Wrong,,4cb00899-afc1-44bd-a1db-7b110ffdd23d,13/08/2023 07:54,18/08/2023 13:30,18/08/2023 13:39,18-Aug-23,NEW DELHI,Electronics,899,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
12db9a20-479c-43d8-828e-1986b1bfc383,Inbound,Returns,Reverse Pickup Enquiry,,642671af-1d85-43e6-89ba-7b47b0134a5a,,18/08/2023 14:43,18/08/2023 14:48,18-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
de189c73-91e5-450d-8013-6d4cff38760b,Inbound,Returns,Reverse Pickup Enquiry,Good,b016e81a-c950-4a5e-9b53-f9c4ffc37a1c,,19/08/2023 11:42,19/08/2023 11:49,19-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
2f9ef296-f888-4c4e-bfe0-30fe5ec9292b,Inbound,Returns,Reverse Pickup Enquiry,Good ,384493f3-104f-44c3-a6c4-c990e39a86b7,,19/08/2023 20:52,19/08/2023 21:09,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
403bc23e-bc33-4db2-b133-185fe41daea5,Inbound,Returns,Reverse Pickup Enquiry,,961d49ec-d08e-4b56-b06a-ff1e1fb40ded,,18/08/2023 10:48,18/08/2023 14:03,18-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
41b3bb53-8f76-4dbe-8e93-f8dddf30ef1c,Inbound,Order Related,Installation/demo,,100f7b96-4dc3-485a-bf35-dbc6bc11e3eb,,18/08/2023 12:17,18/08/2023 12:27,18-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b4f6941a-fbf8-418e-8ca5-7484b17df715,Inbound,Order Related,Order status enquiry,Before delivery must be checked the product properly your distributor.,b9ff84dc-79d8-4e62-a3f2-f25e95b69454,,18/08/2023 15:39,18/08/2023 15:42,18-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4918d7e7-c7a6-4aa7-b286-d5ec60de2708,Inbound,Returns,Reverse Pickup Enquiry,,85f57d54-322c-4f51-bb93-ef3911c24cce,,18/08/2023 21:05,18/08/2023 21:05,18-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,2
9c7b3643-0285-4d82-b14b-263c5e5d5e12,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,07c644f3-f200-4fac-8f5e-65b7ed6e0675,,19/08/2023 16:00,19/08/2023 16:05,19-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
a3d2e6dc-00b5-4145-aef9-e6e51a7ed656,Inbound,Returns,Reverse Pickup Enquiry,,5c6d4344-0f80-49a0-9c47-7c0f8c746b9c,,19/08/2023 23:29,19/08/2023 23:30,19-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
5a9e1cf6-c9c0-45a0-ae80-fadb5a7e45ee,Inbound,Returns,Missing,,8b4c9827-9cdc-4736-8602-e34bf642a817,,18/08/2023 10:39,18/08/2023 12:09,18-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,1
512f6a97-9897-4b29-8c0f-9dd74b964297,Inbound,Order Related,Invoice request,,856c4c06-df11-425d-a6de-380f954f6df1,,18/08/2023 16:26,18/08/2023 16:28,18-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dc27b7db-1416-406d-b2f2-38c2848ef6ae,Inbound,Payments related,Online Payment Issues,,6e95968e-6a52-4763-82e1-f3a9d36ffe3b,,19/08/2023 18:40,19/08/2023 18:57,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
8ca1fe1d-02eb-4821-ad52-de5e7bfc7044,Inbound,Returns,Fraudulent User,,8965749c-5e1d-4516-a208-6b7b0193afd8,14/08/2023 07:38,18/08/2023 10:14,18/08/2023 11:54,18-Aug-23,NEW DELHI,Books & General merchandise,156,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
a30defe7-d539-44f0-bc88-d719db70e777,Inbound,Returns,Reverse Pickup Enquiry,Awesome in solving problems,c2cb8716-cb28-4a3a-ad77-12dd31312cfa,,18/08/2023 12:07,18/08/2023 12:09,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
88bd51bb-4042-439a-863e-d84378051607,Inbound,Returns,Reverse Pickup Enquiry,Good,a8ac20d1-94c5-440d-94d0-76402ca5ddcb,,18/08/2023 13:27,18/08/2023 13:29,18-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
29e8df24-7cc3-40e7-b672-a4c471d5af50,Inbound,Returns,Reverse Pickup Enquiry,,748b344c-8269-40bd-b348-6c435f22fcc5,,18/08/2023 22:12,19/08/2023 06:23,19-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
01a0733a-e1c4-49a4-a1d6-3099fb556bfe,Inbound,Feedback,UnProfessional Behaviour,Good ,88f46770-335c-4a1c-991d-827719f6e53f,,19/08/2023 10:44,19/08/2023 11:24,19-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5fcab46a-b898-4d68-b221-efb1a734440d,Inbound,Returns,Exchange / Replacement,Awesome ,fbcb34be-7516-4efc-b335-690b6c667aca,,19/08/2023 13:32,19/08/2023 13:50,19-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
27a298d2-35c3-4bab-ae27-798195760c79,Inbound,Returns,Return request,Thank you so much??,5a8c22b5-0397-4b77-8e6b-4e0ceca91da9,,19/08/2023 11:17,19/08/2023 11:25,19-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
22341e9b-0465-47a6-8a01-9773128dccf4,Email,Returns,Wrong,,b36a5025-f6de-4791-ae3c-ba84223b8b48,,19/08/2023 11:45,19/08/2023 11:47,19-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9f37bd69-72dc-4b65-ad31-ccda1bf8ad4d,Outcall,Refund Related,Refund Enquiry,Good ,20e9cba1-7928-4d69-b98e-55997bae1177,,19/08/2023 10:01,19/08/2023 12:16,19-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
3c83effb-ce77-475d-822a-325d7d5cc2e0,Outcall,Shopzilla Related,Shopzilla Rewards,Nice service ,0bac8a94-9cc7-4b84-a4ca-9dd3e718c9e2,,19/08/2023 12:07,19/08/2023 12:09,19-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
28134b10-6544-4118-9f07-954ffedb49f0,Inbound,Product Queries,Product Specific Information,Super,ced6b9a8-d1de-4238-8e45-807920a870ad,,19/08/2023 15:20,19/08/2023 15:47,19-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
f289fecf-2cac-44ae-b536-f093d5f8f1d9,Inbound,Refund Related,Refund Related Issues,,9fc34f1d-d357-4e15-a923-e595add60ef6,08/08/2023 23:38,17/08/2023 22:01,18/08/2023 22:01,18-Aug-23,DEORIA,Electronics,15998,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
48fd61c6-b621-475f-9a94-632fc9e2c71d,Inbound,Returns,Reverse Pickup Enquiry,Good,db3a9af9-29b7-4da4-add3-227ba5f4c80e,,19/08/2023 13:18,19/08/2023 13:22,19-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
a993fb2e-f57e-4dd0-9e6c-b0673d3b270f,Inbound,Cancellation,Not Needed,Nice,7205d74f-eebc-452f-909c-afaf9e5cdd01,12/08/2023 15:30,18/08/2023 11:01,18/08/2023 11:03,18-Aug-23,GOALPARA,Books & General merchandise,521,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,2
6032bcda-8e84-4b63-a287-a198f1d79a5e,Inbound,Order Related,Installation/demo,,190411d1-f2db-47dd-a419-b4c6993ff192,05/08/2023 12:10,16/08/2023 09:59,18/08/2023 14:05,18-Aug-23,VAPI,Furniture,7499,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
7addfc5a-3a33-4912-8c4c-63562826604a,Inbound,Returns,Return request,,087044b8-3480-4b22-a8ff-d4e7f3ce9cf7,,18/08/2023 08:15,18/08/2023 08:18,18-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
93591923-17ec-4b68-a8ac-587873cfe668,Inbound,Returns,Reverse Pickup Enquiry,Very loyal nd very decent talk nd easy splution very gud service nd i hope my refund credit that time ,63f37e4b-07c5-4086-8724-0f5276aa8fb6,,19/08/2023 08:22,19/08/2023 08:25,19-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b361879f-679b-4a39-b114-ec13e2e0894e,Email,Order Related,Delayed,,68f9b541-d3d1-441b-bfa5-f05a6e34c548,,19/08/2023 19:32,19/08/2023 19:45,19-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
e5c82e21-7d87-4049-bee3-959dc7f455e0,Inbound,Order Related,Installation/demo,,06cdaaf5-6867-425e-9f9b-0da9da23ba51,,18/08/2023 12:15,18/08/2023 12:17,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
514e4cbb-ff55-4add-aa3d-8b02f353ad8c,Inbound,Order Related,Invoice request,Kindly make it easier to approach customer care,526270b8-0c99-4667-8236-ae93fd561e4f,,18/08/2023 20:26,19/08/2023 00:16,19-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,4
2cf6b83d-6db6-4e5f-ad10-883eccc0a932,Inbound,Cancellation,Not Needed,,bdef29ed-fc3e-44c5-80c9-796871de2d41,,19/08/2023 12:03,19/08/2023 12:38,19-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
85f4a7e7-c3c4-4f36-9c93-b7ba704ba0a9,Outcall,Returns,Reverse Pickup Enquiry,,00dc6504-a789-4067-956c-0feaeb935848,,19/08/2023 08:47,19/08/2023 08:52,19-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
adcbd66f-b238-48de-81d6-600959ab18e8,Inbound,Feedback,UnProfessional Behaviour,,f2aab921-aa37-4908-ae4a-6c7d45b90459,11/08/2023 22:23,18/08/2023 12:27,18/08/2023 12:35,18-Aug-23,AGRA,Mobile,15999,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
f30ff30a-8af2-4ede-ac3c-70df4d833a9a,Inbound,Order Related,Priority delivery,,ad598d4d-68e0-4e89-8673-6fb73b1554ee,17/08/2023 20:46,17/08/2023 23:15,18/08/2023 15:11,18-Aug-23,JUNAGADH,Mobile,12999,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
95a4bf8b-f597-4ecd-be15-dfd85ef1e040,Inbound,Returns,Service Centres Related,,34b08729-1978-4497-817b-f9a79f13399c,,18/08/2023 12:03,18/08/2023 12:08,18-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
1156114a-aa52-4dc3-9734-5c89af0d3c73,Inbound,Returns,Return request,,58813819-5608-4db2-a0fc-e8424b47a097,,18/08/2023 14:58,18/08/2023 15:00,18-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
b20b1503-f8a0-46a8-a985-e1ea82d6fb7f,Inbound,Returns,Reverse Pickup Enquiry,,76ec86f5-cfe6-49a3-95bd-572bc02e04de,,18/08/2023 18:57,18/08/2023 18:59,18-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
48f26169-1d3a-4035-b3a0-adcf04a9bb51,Inbound,Returns,Missing,Thank You!,9d0a9e96-e3d5-4dd2-87e1-5496888d252b,,19/08/2023 06:22,19/08/2023 06:38,19-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
1cfc7bcf-b275-4a91-b831-4da9b9d3d6b7,Inbound,Returns,Reverse Pickup Enquiry,,c4099e4f-2698-4af3-b7c6-cd28b47c58b8,,19/08/2023 15:05,19/08/2023 15:51,19-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
cb332a58-7e97-4fa6-acc3-fbef2a683f3e,Inbound,Refund Related,Refund Enquiry,"Shopzilla not have TollFree no &mail I'd, office address. Because it is online platform. Not it sure to slove my payment history.",f06789a8-3e35-47ff-afb6-d1c798ecb518,05/08/2023 11:57,18/08/2023 06:24,18/08/2023 07:34,18-Aug-23,SIRPUR KAGHAZNAGAR,Home Appliences,16990,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,2
bc165d8e-744a-4f4c-9ddc-6138c5e2fab2,Email,Feedback,UnProfessional Behaviour,faltu,3bc1c680-d1e9-4eb9-8229-c82f9043c956,01/08/2023 22:32,19/08/2023 17:30,19/08/2023 18:16,19-Aug-23,CHINSURAH,Books & General merchandise,741,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,1
fdfba388-c918-4648-858a-8f5c5876f182,Outcall,Returns,Return request,,d7eadc01-c5a3-49a5-b006-25f8d82d4527,13/08/2023 21:20,19/08/2023 16:32,19/08/2023 19:30,19-Aug-23,WEST DINAJPUR,Electronics,669,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
a6d84457-9ff8-4e37-a2ca-927d9b0c220b,Outcall,Returns,Fraudulent User,,f81c6f3a-14e0-4535-b26e-5855586273f2,,19/08/2023 11:08,19/08/2023 14:59,19-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
43e4de0c-04f5-48bd-b9f3-301ac025128c,Inbound,Refund Related,COD Refund Details,,a83867cb-3481-48ee-a49c-365b45aae79d,,19/08/2023 21:11,19/08/2023 21:16,19-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
803a902a-d5f7-4b32-9653-0a5d9be92527,Inbound,Returns,Return request,,a9903cb5-806f-4615-97bf-40dc4b6aa6ad,10/08/2023 18:47,19/08/2023 15:00,19/08/2023 15:07,19-Aug-23,BAHRAICH,LifeStyle,999,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
a500a4d9-dd23-47a9-9d78-181bb517fc6a,Inbound,Order Related,Installation/demo,,dcd1e7f2-aa40-4ea1-8ed1-fc9c9b222b35,,18/08/2023 09:21,18/08/2023 09:25,18-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,3
e51117c9-8e24-400b-8b0b-b4122f11d4ee,Inbound,Returns,Reverse Pickup Enquiry,,5f07fa67-9573-42af-a7f2-1dddca17632f,,19/08/2023 13:52,19/08/2023 13:57,19-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
07df97b2-ade5-4f50-8959-fcaed5ab7458,Inbound,Returns,Reverse Pickup Enquiry,,bead77a7-6f52-45b3-835e-8d4c70ebe363,,18/08/2023 08:26,18/08/2023 11:11,18-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c57b6de1-7b7b-4aee-84b6-d577daffbb9f,Inbound,Order Related,Order status enquiry,,eff7db75-1abb-4356-beea-f680aa409c09,,19/08/2023 16:43,19/08/2023 16:48,19-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
22d29d09-61e3-4acb-b0c2-884b0fb5fcea,Inbound,Refund Related,Refund Enquiry,,2cf0b8a6-cc31-4e83-9316-70f3392f667f,,19/08/2023 15:54,19/08/2023 15:55,19-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
bee1a1ef-d108-410e-a89a-63bab0b7c904,Inbound,Order Related,Order Verification,,896adc41-d73e-483e-bf72-2b84062db9fb,,18/08/2023 13:33,18/08/2023 13:34,18-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
6de635d6-2d14-4acb-ab57-5a5809333d61,Outcall,Returns,Reverse Pickup Enquiry,.....,2bc4ec39-573d-42d4-843a-686e28066ed4,,18/08/2023 17:31,18/08/2023 19:55,18-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
ea00956d-28f8-4a47-b1ed-601c9b95f41e,Inbound,Order Related,Installation/demo,,f6814993-1079-45fb-8677-1b12565d40ca,,19/08/2023 19:50,19/08/2023 19:52,19-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
fd4b152a-d21a-45a9-b071-0540cd0837e5,Inbound,Refund Related,Refund Enquiry,,508fa87b-d03e-4b63-83c9-0b5b1b7a1f2e,09/08/2023 03:05,19/08/2023 14:59,19/08/2023 16:32,19-Aug-23,KOTA,Electronics,1299,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
ebe22a27-e885-49a9-87e7-6c1e7dcc9e60,Email,Order Related,Delayed,,ac4ae706-ccbc-4bbc-bddd-a4a4121601ee,31/07/2023 10:34,18/08/2023 14:27,18/08/2023 14:31,18-Aug-23,THANE,Furniture,1113,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f1226e83-a6ff-4626-823a-ad16f153aba9,Inbound,Returns,Return request,,62c26d80-949d-40b8-957e-56d84c985dd8,03/08/2023 13:32,18/08/2023 15:51,18/08/2023 15:55,18-Aug-23,SAMBHAL,Electronics,20890,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
0b8bb7f0-0b6f-4831-bef1-7d0940ca92d8,Inbound,Returns,Reverse Pickup Enquiry,,8c4ff88b-8fc8-44b8-be56-a6534d48387a,13/08/2023 00:58,19/08/2023 10:42,19/08/2023 10:46,19-Aug-23,NEW DELHI,LifeStyle,279,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
9d29f353-6cf2-4faf-82d5-3b2b5d62bae9,Inbound,Order Related,Delayed,,96c905df-beb3-4f03-a6b3-01dd66ce20db,,18/08/2023 19:18,18/08/2023 19:43,18-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
3739a467-5b18-42ca-9a0a-c2691ea0fa45,Inbound,Returns,Return request,,b4788c4e-81b0-424f-80ab-6b7ec276a572,,18/08/2023 23:17,18/08/2023 23:53,18-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
1fceaf93-9a31-4e0d-a21a-8fdaa460267b,Inbound,Returns,Reverse Pickup Enquiry,,c004a5b4-9aa6-40dc-ac35-070682d9e38b,,19/08/2023 08:49,19/08/2023 13:03,19-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,2
a26aa870-6c32-480f-9730-710a379d1d1f,Inbound,Refund Related,Refund Related Issues,Thank you so much sir. I am impressed your toking sir,8a626424-ca4c-4db4-8881-27e8d149dac3,,19/08/2023 10:44,19/08/2023 10:59,19-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
01391d8e-c7ad-4f7f-9d37-b8d80c2dfb60,Outcall,Returns,Reverse Pickup Enquiry,,8e4276b7-0365-4299-8e67-b489a359dbe3,,19/08/2023 18:52,19/08/2023 23:10,19-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,4
3e02cc72-ce66-4119-979c-b277e841faca,Inbound,Order Related,Priority delivery,,c0d21792-7399-45dd-965a-54b00bab657a,,18/08/2023 13:58,19/08/2023 09:13,19-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
6d2966de-725f-4c80-a0c6-8fde781cda13,Inbound,Returns,Return request,,425ecc38-ea05-4d3a-a276-7dffa325509e,,19/08/2023 11:59,19/08/2023 12:09,19-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
5700e56a-fcba-414d-8c6b-c8a1283d3fdf,Inbound,Order Related,Delayed,,43610a47-c87e-47b7-9859-1123c26a4335,12/08/2023 23:17,18/08/2023 19:57,18/08/2023 20:02,18-Aug-23,FEKAMARI,Books & General merchandise,143,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
65f53b8d-ea0f-42ea-8577-c04a03902a65,Inbound,Refund Related,Refund Enquiry,Iam happy with the help ,a60bd866-e7e6-40f5-8480-d4262c96a0b4,16/08/2023 18:03,18/08/2023 15:50,19/08/2023 06:41,19-Aug-23,BAGNAN,Books & General merchandise,451,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
d119f643-a2f0-45af-aa57-04c76ef8c96a,Inbound,Order Related,Installation/demo,,d3f9f365-7644-4466-a1af-ed5cc293dba8,,18/08/2023 05:26,18/08/2023 05:37,18-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,4
7232e430-6aa0-4199-aeee-ef10856e7d0e,Inbound,Returns,Reverse Pickup Enquiry,,50b2299c-1f7c-4f5c-a3c7-b1e98f6cadc6,,18/08/2023 09:23,18/08/2023 09:26,18-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
2e0640aa-c409-44f7-a851-56651eaa90f3,Outcall,Returns,Fraudulent User,,581cb6a7-15ed-4da5-9bea-092c56b43ad2,,19/08/2023 14:03,19/08/2023 14:03,19-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7c42211e-da62-4682-8cea-21071f809763,Outcall,Shopzilla Related,Signup Issues,No thanks ,2ee62409-b048-4b6a-8ac2-a3d6384e308b,,19/08/2023 16:31,19/08/2023 22:45,19-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
26ba6f2a-204b-43bf-9ea7-85c39c0ef946,Inbound,Refund Related,Refund Enquiry,Good job ??,8286ffa8-d88d-4bde-bc98-df83ffb28a82,08/08/2023 21:09,18/08/2023 10:29,19/08/2023 10:47,19-Aug-23,KANPUR,LifeStyle,839,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
f9b04243-03bf-4442-a9b6-0f17828e35f1,Inbound,Returns,Reverse Pickup Enquiry,,95ae93c5-7735-4294-937a-2feed950af4f,,18/08/2023 15:40,18/08/2023 15:50,18-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
e0a4f89d-ad1c-4d0f-937e-25ba02e44010,Inbound,Returns,Reverse Pickup Enquiry,,e30c0fcf-dcf2-46a2-a107-cb0e5018e344,,19/08/2023 12:19,19/08/2023 12:56,19-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
07d94ee5-8176-447c-9818-d5b66f5edf70,Outcall,Order Related,Order status enquiry,,8a5d14ae-9699-483b-bbab-c66a80174d76,13/08/2023 21:10,18/08/2023 14:04,18/08/2023 14:05,18-Aug-23,JOURA,Books & General merchandise,250,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
66eced22-663a-440f-a4e5-8f62fc155bf4,Inbound,Order Related,Order status enquiry,,c856a69f-f655-402f-8aa5-4f7bfb252540,13/08/2023 04:32,17/08/2023 14:20,19/08/2023 21:23,19-Aug-23,BHAGALPUR,Books & General merchandise,509,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
8ea3598a-0414-4d0b-942e-807518219a34,Inbound,Feedback,UnProfessional Behaviour,Excellent work,6e6f7d3a-f3fa-49c8-b52d-c6657a0c0f1b,,18/08/2023 13:44,18/08/2023 13:45,18-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d45206de-0036-4300-bcf9-b763d6066ed2,Inbound,Order Related,Installation/demo,,6499bef9-d494-410b-8e37-30fa24ba6122,,18/08/2023 13:45,18/08/2023 13:58,18-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
97642b21-811a-49a8-a77f-31362dab22fa,Inbound,Returns,Wrong,,9db5d4b7-904a-401c-a830-2e090a5f9469,,19/08/2023 20:00,19/08/2023 20:08,19-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
bd699b62-17af-452c-9951-8a0cc0f23ec6,Outcall,Returns,Reverse Pickup Enquiry,Stop selling duplicate products,de3dc80b-076e-465d-9ab3-d470ccdea6fc,,19/08/2023 11:01,19/08/2023 11:05,19-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
6a94e7d0-6dff-4cc8-8e92-90b16e90629d,Inbound,Refund Related,Refund Enquiry,Costumer cere very good talking ,cfd8b2d5-2393-45cd-8442-3b6c1254c025,17/08/2023 11:26,19/08/2023 01:35,19/08/2023 01:44,19-Aug-23,BADDI,Electronics,1829,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
6aa01375-6974-4025-b28d-3147a7962790,Inbound,Returns,Return request,,fd1a527e-0065-425c-9530-dc8e0c830977,,19/08/2023 11:51,19/08/2023 11:53,19-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
f5a29e28-d543-4e1e-a108-1e16c3887aa2,Outcall,Returns,Reverse Pickup Enquiry,,677788d1-2e6c-4545-94f5-1fb554cfed63,,18/08/2023 15:52,18/08/2023 17:26,18-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
fd887340-772e-4642-b4e2-576faae367a3,Outcall,Returns,Exchange / Replacement,,25a45d54-f61f-44e7-9707-898353dd584d,,19/08/2023 12:22,19/08/2023 15:17,19-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
5c65cc13-4f21-499c-9ea9-746bf1bbc886,Outcall,Product Queries,Product Specific Information,,3c663a37-6469-4cae-9e3f-18e1eb7087ed,,19/08/2023 21:07,19/08/2023 21:09,19-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6dc9b674-08e6-4889-b19e-ea7abe03987b,Outcall,Order Related,Delayed,,17356dd2-49a4-4e0a-a5e7-e1ac442426f3,12/08/2023 16:02,19/08/2023 19:27,19/08/2023 19:36,19-Aug-23,ARRAH,Books & General merchandise,623,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
673178a2-431d-49bb-87ea-c813ec88dd5c,Inbound,Returns,Reverse Pickup Enquiry,???? ??? ???? ????? ??? ????? ???? ??? ?? ???,1799d5dc-b83b-4b91-b256-3ade651329ed,,18/08/2023 08:54,18/08/2023 21:56,18-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
be0dedd6-1fe7-473f-b56c-b4a723d36559,Outcall,Payments related,Payment related Queries,It is really pathetic there is no option provided for refund or return if we receive damaged product. In the name of open item delivery Shopzilla cheating customers ,50d118a2-a3a7-4654-996e-ace6b5626eac,,18/08/2023 12:57,18/08/2023 13:36,18-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
a57bab4b-7616-4d69-9d12-2c163d287c2f,Inbound,Payments related,Online Payment Issues,,980bd78d-4976-4f80-9c8c-0a59c282c733,,18/08/2023 18:37,18/08/2023 18:39,18-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
088bd286-830e-4ffb-b11c-c4b609505684,Outcall,Returns,Fraudulent User,Executive was cool,0c5fc015-372f-4bac-9ec1-37abd8cfe2bc,,19/08/2023 10:08,19/08/2023 10:10,19-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
ad40bb71-ae34-43a5-8031-fccbcb9671fa,Inbound,Returns,Return request,,0c386a2c-6c6f-4bd9-8ab8-c0750db7f06b,,19/08/2023 13:06,19/08/2023 13:14,19-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
0fb0e81c-98bb-4e43-8860-2e265069a9c8,Inbound,Returns,Reverse Pickup Enquiry,,6c87c3a2-0a50-4cbb-a307-c9e8ca0c30ba,23/07/2023 21:31,18/08/2023 14:48,18/08/2023 15:00,18-Aug-23,MAKRANA,LifeStyle,498,,Mike Fields,Madison Kim,John Smith,>90,Split,1
d94f404e-80d8-49fc-b1bd-a0e38df969fe,Inbound,Cancellation,Not Needed,Best of luck ,f85c383c-4471-46fa-84bc-8108f7390074,07/08/2023 19:14,19/08/2023 12:59,19/08/2023 13:03,19-Aug-23,NUH,LifeStyle,279,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
6469a48e-1660-46a2-bbc7-7dfede0b97d5,Inbound,Returns,Reverse Pickup Enquiry,Our team response my issue thanks Shopzilla team,b3b896c3-eb86-4e8d-8e88-1fc919d37b3f,14/08/2023 17:53,18/08/2023 08:18,18/08/2023 08:19,18-Aug-23,NAYAGARH,Books & General merchandise,175,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
e969f529-49cd-448f-9bb1-fd871cda6680,Inbound,Order Related,Delayed,,9b659ec5-8644-4379-891e-0cdf037ed4e8,13/08/2023 11:48,18/08/2023 09:40,18/08/2023 09:55,18-Aug-23,VADODARA,Books & General merchandise,922,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,4
bddf601d-647e-40e5-85ba-760dc5e223f8,Inbound,Returns,Reverse Pickup Enquiry,,deafc1d6-aa32-49ee-a8c6-88dcce44ee74,,18/08/2023 06:36,18/08/2023 06:38,18-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
7f03c4fb-93d7-4fd1-9523-78a6fff123c8,Inbound,Returns,Fraudulent User,,61b3767e-3ddf-46b0-a747-cb97601e1911,,18/08/2023 15:26,18/08/2023 15:28,18-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
d6608247-caa7-45c9-9369-cbce5b2e58b7,Inbound,Returns,Reverse Pickup Enquiry,,9e75693f-bd0d-4476-9d8e-6d222b595caf,,19/08/2023 09:57,19/08/2023 20:47,19-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,4
d446321a-4960-4ace-9982-e8c393ed1c92,Email,Order Related,Installation/demo,,3b524798-97ff-4b67-a8ec-23b388ea477e,,19/08/2023 14:19,19/08/2023 14:29,19-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
7ca7660a-16f5-45a9-b53e-98c3c852b7e9,Inbound,Order Related,Order status enquiry,,04fc3fdd-a898-4d12-97d9-afc61e48c591,,19/08/2023 15:53,19/08/2023 15:59,19-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
ea43de76-5c62-4d48-bcc3-c91c9055fcb2,Inbound,Order Related,Delayed,,d4afa813-2b27-4af8-bbc8-ea3e4bb4d882,10/08/2023 13:43,18/08/2023 12:52,18/08/2023 12:56,18-Aug-23,AMRITSAR,LifeStyle,717,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
b7755418-6434-4a62-ae69-352da61497ee,Email,Refund Related,Refund Enquiry,,cab7ddc1-3c13-43d5-8bd1-3ee9f8a98895,,18/08/2023 13:06,18/08/2023 13:19,18-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
e4db3151-a927-4870-9003-e6db556cdea1,Inbound,Returns,Service Centres Related,,49d29956-71d0-4242-be34-73108a2439b3,,19/08/2023 16:34,19/08/2023 19:53,19-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
1f07521b-aa2a-4232-81be-6b39b20671d5,Inbound,Returns,Reverse Pickup Enquiry,Executive not good behavior and not skill person,4a55e2a8-af14-4953-8585-43fa42b376ea,16/07/2023 20:21,19/08/2023 18:13,19/08/2023 18:15,19-Aug-23,JADCHERLA,Home Appliences,949,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
ead98c03-bf55-42ee-b983-62cd1637f9a1,Inbound,Product Queries,Product Specific Information,,4e301f6c-d3db-4925-a8f0-8d7acd9047a9,,19/08/2023 17:46,19/08/2023 17:47,19-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
51ba36a2-bbb4-4d99-b6b5-5dffac113327,Inbound,Product Queries,Product Specific Information,"  is so good, she knows how to handle the cx with calmness and patience.",ac65d6dc-bc93-4bff-8c97-4c5bcb8e21d2,,19/08/2023 20:55,19/08/2023 21:07,19-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
653236ea-b7c9-49bd-8efb-ad8a07760d59,Inbound,Returns,Missing,Ok,a85b88e0-86a0-4822-bc90-2eedb0572eae,04/08/2023 12:12,17/08/2023 22:04,18/08/2023 06:09,18-Aug-23,AKOLA,Electronics,1035,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
0aa59555-8b10-4aa3-9a6e-6b6f542d92fe,Inbound,Refund Related,Refund Related Issues,,37f5e7b7-3b39-47a8-a283-5b6c0d2f5a30,,18/08/2023 12:49,18/08/2023 18:33,18-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
3f9f2c1f-a0a1-428f-9728-20013a5c7caf,Email,Returns,Reverse Pickup Enquiry,,cfaf232a-3639-4fc9-8f20-b988ade4e873,,18/08/2023 20:30,18/08/2023 21:09,18-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
5abbcd28-12b6-4452-8657-9fc0119af0c6,Inbound,Payments related,Online Payment Issues,I am realy upset to iform you that i am realy not happy with the service provided from your endThe amount of my product was not credited in my acount despite of debited from my acount and even the product was not ordered from your end now you guys are teling me to enquiry in the bank .. i have complaint so many times but it was all in vain ... I am so disastisfied with your service an will never ever order anything or recommend anyone of Shopzilla anymore You guys are providing such a worst service ,5fcb83bd-e06c-41d1-8467-7881d4d77343,,19/08/2023 15:51,19/08/2023 15:52,19-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
be920c2f-d485-4821-bcd6-212af4ea103b,Email,Order Related,Delayed,,e59fc072-441b-48a2-ae2e-98cb26bfbd67,07/08/2023 13:45,18/08/2023 10:38,18/08/2023 10:39,18-Aug-23,AMB,Home,156,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
9ccd2508-5d61-49f9-a1f2-e3fe0c66de55,Inbound,Returns,Missing,,237041fa-e658-4b11-be52-d9855fd0e851,07/08/2023 21:12,18/08/2023 14:37,18/08/2023 14:40,18-Aug-23,NEW DELHI,LifeStyle,369,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
b6db0dfc-25b2-4bc3-9b0a-5d4e9f1657cb,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla give me fraud items.and not return back from me.,d3dbdfe9-0592-492a-87db-db5e4494f88b,31/07/2023 08:59,17/08/2023 13:04,19/08/2023 08:23,19-Aug-23,AHMEDABAD,Electronics,1799,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,1
003b2f21-e84e-43db-9f3e-f88edc87ce0c,Inbound,Returns,Service Center - Service Denial,,dfda3c73-ce1e-4b38-8ddf-998b19a711fb,,18/08/2023 14:15,18/08/2023 14:27,18-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
73f3b45c-df29-4700-b8ab-5b8522570ca8,Email,Returns,Reverse Pickup Enquiry,I am happy ,fa0b3ac9-d5f5-42b8-bb74-3562aa390528,,19/08/2023 09:31,19/08/2023 09:33,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
df6b2bda-ccc9-4430-a9ef-fc6e94476c97,Inbound,Order Related,Invoice request,Excellent ,6a8c406e-6992-4e42-b9ee-05c09cfe67ed,,19/08/2023 16:48,19/08/2023 16:50,19-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
198bbf4a-b44b-4f52-bba9-3bd6eface9c1,Inbound,Returns,Fraudulent User,Great work,f737c579-e5f1-49f2-acc0-ff0771c84f54,,19/08/2023 20:16,19/08/2023 21:04,19-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
41fedbc3-d7f9-4590-8590-b90206a439b0,Inbound,Returns,Wrong,,f05be89b-c701-427c-93ba-bcf262aa3a8e,,18/08/2023 06:56,18/08/2023 07:25,18-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
19a53b9e-e9da-4839-8aa9-84c792f4d4c5,Inbound,Returns,Reverse Pickup Enquiry,,a3d8fda0-8582-4f7d-9ea7-5cf9d3af62a1,,18/08/2023 08:44,18/08/2023 09:06,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
65a3b73a-55e0-4f2b-b259-9b8085069c87,Inbound,Payments related,Wallet related,,db101860-e84c-4758-a1b1-0765452039c0,,18/08/2023 09:53,18/08/2023 09:54,18-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,3
c6621683-971f-4d94-afc9-1a995c4f0093,Inbound,Returns,Reverse Pickup Enquiry,,9c97be6a-0fa8-439c-929b-f799f64dce07,,18/08/2023 10:28,18/08/2023 15:31,18-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,4
1e0f46de-9d45-428f-93cf-7fba32fc5f6a,Inbound,Order Related,Installation/demo,Thanks ,08fa72a9-d372-4b67-9dd2-c2e060567759,,19/08/2023 12:01,19/08/2023 12:09,19-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c7a3757c-9b61-4265-86ac-f7144e0cfd88,Inbound,Offers & Cashback,Other Cashback,,8d79629f-4931-42c3-a680-10c623a53d3a,,19/08/2023 13:27,19/08/2023 16:22,19-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,4
facb7d98-ad7a-46e7-8f6c-d0522d1f3e3c,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk with Kyusbu. Please return this product and I can assure product is not cut as it is product available. ,91ad3e45-c486-4ed5-8811-fe740a1f3d29,,19/08/2023 14:43,19/08/2023 14:48,19-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
51966470-c6d4-4111-8a96-3c57fa0bbea5,Inbound,Order Related,Installation/demo,Nice ,f849e8fb-d87d-4d43-91a8-a83775de08ed,,18/08/2023 10:17,18/08/2023 10:23,18-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
9eefcd08-c9e8-468e-86eb-79144430d574,Inbound,Order Related,Installation/demo,,7c9a7b65-c073-4f93-b70f-cb48a3eafdc5,,18/08/2023 13:03,18/08/2023 13:28,18-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,1
40a4f6c0-42e8-446f-b887-d92039a75448,Inbound,Returns,Reverse Pickup Enquiry,RETURN THE MY ORDER,1e05e786-3a41-4baa-82c5-b3765c7de548,,19/08/2023 12:26,19/08/2023 12:47,19-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
8eb8b53c-96d1-45c6-9675-a5d89706dcdc,Outcall,Returns,Reverse Pickup Enquiry,,0f005c51-5630-4c03-bbb3-b010af12323f,,19/08/2023 13:18,19/08/2023 13:23,19-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
a1d72c21-4b5b-48d5-a86d-d7ea8c888526,Outcall,Returns,Return request,,06887370-6132-4d6a-b863-50812191d989,,19/08/2023 09:42,19/08/2023 09:45,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
24931c7d-9dea-479a-a922-11b687edf78e,Inbound,Order Related,Delayed,"Customer care service is too good.After talking today, I felt that I would get a solution.",c480ba14-08a6-4ecb-9e6a-558066172cee,30/07/2023 10:56,18/08/2023 11:27,18/08/2023 11:28,18-Aug-23,GOPALGANJ,Home Appliences,1499,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
15ef080a-798a-4c0c-831e-2c3d1a333f89,Outcall,Order Related,Delayed,,8cbec78b-db63-4afa-b0c3-5a3414db787d,04/08/2023 10:39,18/08/2023 13:02,18/08/2023 13:04,18-Aug-23,AHMEDABAD,LifeStyle,329,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
efad404a-fada-4b94-9d63-829d12b57ed4,Inbound,Order Related,Delayed,Nice service,4101576a-98e5-4730-840a-7980efeb35d6,11/08/2023 09:35,18/08/2023 09:17,18/08/2023 09:21,18-Aug-23,AHMEDABAD,Mobile,19999,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
e3780ffd-7f9f-48cb-a8cf-f0a82b2d7faa,Outcall,Order Related,Delayed,,ae761d8b-bf37-43f5-bb3b-9ffc0c4bcbb0,13/08/2023 19:16,18/08/2023 18:46,18/08/2023 18:48,18-Aug-23,RAMAGUNDAM,Books & General merchandise,4999,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
5637ab46-fcdb-4aa9-8bf1-39e49489a7d7,Inbound,Product Queries,Product Specific Information,,225b3090-d60e-48cf-ad8b-20e793fec06b,,18/08/2023 15:07,18/08/2023 15:21,18-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
1355eaf5-079b-4a93-9936-56ceaf0bb9b9,Outcall,Order Related,Installation/demo,,71c23c57-f97d-4a9d-bc50-0765aee33576,,18/08/2023 16:46,18/08/2023 16:47,18-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
77544bda-cfc3-482a-9417-a153b72edfcd,Email,Returns,Fraudulent User,,d93862f9-b328-4c0e-a390-5f30114f523b,,18/08/2023 21:21,19/08/2023 01:28,19-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bee4fd7e-768f-4b67-a988-b9578f4f1726,Inbound,Returns,Return request,,aacf1e86-9df1-44d7-bda4-30cb2f47fcde,,19/08/2023 16:09,19/08/2023 16:10,19-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,4
f63c329d-2728-47ca-b092-f2eb89a5daec,Inbound,Order Related,Order status enquiry,Good,7972336c-98a1-40a9-8dfb-464cc7bd9845,,19/08/2023 18:57,19/08/2023 19:11,19-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d76f32f3-61bb-4e0a-8d16-3f4879a759cf,Inbound,Order Related,Delayed,,8814593c-310c-450d-8c34-64d698306dd9,12/08/2023 18:55,19/08/2023 19:57,19/08/2023 22:27,19-Aug-23,AGRA,Home,189,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
8e20c130-dca2-47fd-9120-356f70c07f56,Inbound,Order Related,Delayed,,40c9265c-4631-4790-8d34-12a2aa3d11d3,,18/08/2023 08:55,18/08/2023 09:29,18-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
6f9c8048-7b3a-4cc2-8e7d-4d4935d11077,Inbound,Returns,Reverse Pickup Enquiry,,0592d45f-91da-4ea7-9bc5-313a7de2f947,,18/08/2023 09:32,18/08/2023 09:54,18-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
5b26ff44-1db8-461d-957f-fde6a19fbcf8,Inbound,Shopzilla Related,Shopzila Premium Related,,ed2efccb-01c0-48c0-85ce-a1d4add90d73,,18/08/2023 16:20,18/08/2023 17:28,18-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,4
b2f60e5b-0708-431d-9e73-dcec425bd568,Outcall,Returns,Wrong,,99ffd642-63d0-465d-b6e7-8a184415058e,06/08/2023 13:28,18/08/2023 21:45,18/08/2023 23:52,18-Aug-23,CHABUA,Electronics,14797,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
eed981f0-29a4-4404-98b8-d19db0eacd9a,Inbound,Order Related,Order status enquiry,,51b1144b-f930-4381-b5cf-1c1cbe50fa8b,,18/08/2023 10:25,18/08/2023 13:27,18-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e36604bf-9248-4a37-905a-1a1c32d4bdbf,Inbound,Returns,Fraudulent User,,ad438e25-194c-4698-b3fa-135670b6460c,,18/08/2023 23:43,19/08/2023 22:55,19-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
cca7dd87-27b1-4434-a0ba-227a8b7fec2d,Outcall,Returns,Reverse Pickup Enquiry,,2ec7a541-10ad-4f86-8b3a-4782917908b9,,19/08/2023 18:33,19/08/2023 19:07,19-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
dce30dd0-38e7-4d20-97ec-5c615a3c84c5,Inbound,Returns,Reverse Pickup Enquiry,i want to say Shopzilla ... please improve your support staff and  seller ....seller does not work properly .,f3e96b1b-1633-4a99-a7e6-b4810ed0bc9d,04/08/2023 23:07,18/08/2023 22:32,19/08/2023 13:10,19-Aug-23,VADODARA,LifeStyle,1519,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
51ae0195-421b-4021-8845-105b3ebcbdcc,Inbound,Order Related,Order status enquiry,,835e582d-0119-44a8-b085-134300ebf316,08/08/2023 15:36,18/08/2023 19:36,18/08/2023 19:37,18-Aug-23,KANKINARA,Books & General merchandise,13,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
f54195c7-bd81-4b01-ad86-7b1280a2f3f4,Inbound,Returns,Return request,,d0e6c358-8702-44ca-9bfd-6683e9d6d172,14/08/2023 22:52,18/08/2023 09:30,18/08/2023 09:41,18-Aug-23,KOTTAYAM,Electronics,2499,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
ba929ae6-123e-457e-85da-a58c002a8c73,Inbound,Returns,Return request,I'm not happy ,19ddf65f-d269-42b0-b9ac-210b8e72cf56,,18/08/2023 08:51,18/08/2023 08:59,18-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,1
d5d70f72-7565-426f-ad91-592102bc3912,Inbound,Order Related,Installation/demo,,c8b76be2-50f4-47c9-86d1-304fd46e5a96,,18/08/2023 10:32,18/08/2023 10:36,18-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6bb62828-1546-4cc3-b0c7-dee39b535b96,Inbound,Returns,Reverse Pickup Enquiry,,08b6a3da-f680-4ddf-ab7e-95a1f2edde62,,18/08/2023 10:39,18/08/2023 10:40,18-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
5d00b426-2737-481b-8ec0-6d2ab10ca0a2,Inbound,Returns,Reverse Pickup Enquiry,,ebe349bf-1db1-4e1a-8ba2-1d04c411a7c3,,18/08/2023 13:21,18/08/2023 13:59,18-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c2d97f4a-2363-4dbb-972f-291f9ba00109,Inbound,Returns,Missing,,91efea63-113d-4709-ba9c-d84bfa24013a,,18/08/2023 15:03,18/08/2023 15:05,18-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2ab1bc33-4b9e-44e1-b6f6-4c6c851d754f,Inbound,Returns,Reverse Pickup Enquiry,,4736d226-b595-4614-a269-5800c1a2a25a,,18/08/2023 19:23,18/08/2023 19:27,18-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
26622c8e-2463-4191-805c-d9173256b7e4,Inbound,Returns,Reverse Pickup Enquiry,Friendly ,5a000f75-43a2-4477-9244-318adab35bf0,,19/08/2023 08:13,19/08/2023 08:18,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
b1176fee-9e3b-435e-858d-f984ff3299ad,Outcall,Order Related,Installation/demo,,bdcf8e74-748d-4147-947a-76aff7c63c49,11/04/2023 22:10,19/08/2023 15:39,19/08/2023 15:42,19-Aug-23,GAYA,Electronics,1699,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
99d5ee06-8d2a-4754-bd17-ed235c70bf33,Inbound,Returns,Return request,Thoda jalfi replacement approve kijiye mera ,89e6448f-9a48-4892-a09c-b47e0d8a87fe,14/08/2023 00:42,18/08/2023 09:11,18/08/2023 09:18,18-Aug-23,NAYAGARH,Electronics,1499,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
b7fabe6c-03dc-4c2a-815f-8aaeeab3779b,Inbound,Order Related,Order status enquiry,,20e039fc-94f3-44a5-b2eb-9a91efc2f226,,18/08/2023 10:38,18/08/2023 10:53,18-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,3
87c2c181-acf5-4b05-9ae1-7e3907ec7adc,Inbound,Order Related,Installation/demo,Good,1c4b80c1-55fd-419e-b9cb-bd51c9515145,,18/08/2023 17:05,18/08/2023 17:06,18-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
2510527e-8710-4404-b8c0-5d306fdd8237,Outcall,Returns,Product related Issues,,6f01b39b-9e68-4a36-a772-23095921fc4b,,19/08/2023 10:53,19/08/2023 11:23,19-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
b504d0e0-2a45-46b4-97c2-b9a53d6b4611,Inbound,Order Related,Delayed,Good ,06fa4598-375f-422a-8a26-a77e92ac0643,,19/08/2023 15:06,19/08/2023 15:06,19-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
e8469bf8-601a-4724-948c-5806dcd3c3d1,Inbound,Refund Related,Refund Related Issues,,a2570e2e-b4c9-47bf-acb2-ff611a3fbf88,,19/08/2023 19:59,19/08/2023 20:00,19-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
5496c728-b661-4d2a-939b-901d257ec84f,Email,Order Related,Delayed,,ee50bca5-cc28-4e13-b4d5-6cd6bd64de9f,15/08/2023 22:23,19/08/2023 08:46,19/08/2023 09:15,19-Aug-23,NEW DELHI,Mobile,68999,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,2
00434691-6b74-4c49-9ddc-f8f8aad5be75,Inbound,Returns,Missing,Good ????,8d36b9df-8cd3-4c4d-b657-54b36852387d,,19/08/2023 13:24,19/08/2023 14:10,19-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f744e3f7-d0af-4dbd-a9e6-ba11a9b8edcf,Inbound,Order Related,Delayed,,1f754992-5281-42c6-a09d-f4ec56fbc322,,19/08/2023 16:54,19/08/2023 17:00,19-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
92623204-11eb-4e5c-b81d-2c4cf674713e,Email,Returns,Return request,,9ae928ac-0bfb-48e4-bcaa-addb0733dd9c,08/08/2023 21:37,18/08/2023 19:22,19/08/2023 16:28,19-Aug-23,ALLAHABAD,Electronics,999,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
2e112394-cbed-42aa-8b06-c74c3b18ff95,Inbound,Returns,Reverse Pickup Enquiry,All is well. ,25a29e5f-4083-465e-a621-85245816c8f9,05/08/2023 16:06,17/08/2023 17:41,18/08/2023 13:34,18-Aug-23,VIJAYAWADA,Home,449,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
d9c816b6-7c72-47b5-a02f-76bcc5d0b22b,Outcall,Returns,Service Centres Related,Thank you ,2519e650-6884-41d5-92da-3649f4ccf2ab,30/05/2023 15:08,19/08/2023 09:23,19/08/2023 09:23,19-Aug-23,KOLKATA,Electronics,2149,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
19544faa-a73f-4006-ba73-15765f96798f,Inbound,Returns,Return request,It was quite good ,8e9d20f3-9cf3-45de-814a-70cb15397e15,,18/08/2023 19:38,19/08/2023 03:41,19-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
7fb5d985-c12d-4502-b1e8-a79990a1f3c5,Inbound,Returns,Return request,I'm happy with excutive support,b9adf5a5-3fc3-4c0b-9d53-be383ad8750b,,19/08/2023 11:22,19/08/2023 11:42,19-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
a7f7269b-0777-4454-bc71-47351f6c924b,Outcall,Order Related,Installation/demo,,e3aec959-d670-4231-b4ac-4c0278d6cb92,,19/08/2023 15:01,19/08/2023 15:06,19-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,4
9f94a85d-9912-4f88-b9e4-015c5d44a1d1,Email,Order Related,Delayed,No resolution and even manager also not know current status ,99fce6d8-c9e2-4c93-af95-325fdd8a02f3,08/08/2023 19:33,18/08/2023 19:44,18/08/2023 19:49,18-Aug-23,VARANASI,Home,199,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
5785fc13-2dbe-465a-91f1-2cd89c2a8332,Inbound,Returns,Wrong,Good man,33f94bf0-5534-4272-9ee4-767e4a85c894,11/08/2023 11:09,19/08/2023 01:08,19/08/2023 01:09,19-Aug-23,CHANDRAPUR,Electronics,1099,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
3046e570-95a9-405d-a911-d9fc76dc23e8,Inbound,Returns,Service Centres Related,,dfcf0377-fd11-4876-ba9d-0988d24b4182,,18/08/2023 09:16,18/08/2023 09:28,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,3
8fffbd22-86a5-480c-b9c0-6b564ce3e657,Email,Refund Related,Refund Enquiry,,6c9d42bd-3c6f-4a09-b5e9-d77f498e204e,,18/08/2023 16:21,18/08/2023 16:23,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
d9645e33-fc36-45f2-a75b-31e5e9a9a1d7,Inbound,Returns,Return request,,95fd3e21-d1b1-4337-a880-c4714fc3bb80,,19/08/2023 07:41,19/08/2023 07:44,19-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b2c6c1be-e0fe-4aae-9400-d47ee20c2c66,Outcall,Returns,Reverse Pickup Enquiry,Agent was very professional and knowledgeable so that I can refer her to anyone for support ,a5cac176-92d4-48fd-a7ae-837ad1a176a3,,19/08/2023 23:20,19/08/2023 23:21,19-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
ce54de6c-84fd-4d5d-85a7-2f7ca49b5900,Outcall,Refund Related,Refund Related Issues,,503b2da4-91a0-49c9-8cdc-3ca5d54ba721,08/07/2023 17:59,18/08/2023 15:28,18/08/2023 15:52,18-Aug-23,,GiftCard,4950,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
f410ac1f-6976-4e3c-ab81-f3bf33195575,Inbound,Order Related,Delayed,,e5e18b54-af1b-41dc-a94a-99797a2507e1,25/07/2023 19:37,19/08/2023 08:11,19/08/2023 08:12,19-Aug-23,ASANSOL,LifeStyle,319,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
98105df6-15f2-4e73-a593-38138e4fdee4,Outcall,Returns,Return request,Apse bat karke bahot hi   apka ,d7dc9ec3-c5e4-4f30-b1fa-54ca1545c4e5,06/08/2023 10:13,17/08/2023 15:46,18/08/2023 10:44,18-Aug-23,RAYAGADA,Electronics,775,413,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
c0e9f1a3-49cd-40c4-83fc-ecbafe6399b6,Inbound,Returns,Return request,Your Shopzilla partners executive are not well behaved,ff336eb8-bb68-42b2-bf45-6cb136b63f10,,18/08/2023 17:01,18/08/2023 17:04,18-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
1f96a449-0d07-448d-85a3-d69ac7cc583f,Inbound,Order Related,Installation/demo,,e0858678-2a8b-44b3-905b-3018a069e8b4,,18/08/2023 14:37,18/08/2023 14:41,18-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
802bfc6c-ac27-4e5a-8758-be8a6f0a2c63,Inbound,Returns,Fraudulent User,Ok,a88498b1-cd96-48b0-90ce-dc72e8ae4f28,,19/08/2023 13:24,19/08/2023 14:00,19-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
657fa815-58e4-4181-94d1-6169f382f10e,Outcall,Returns,Return request,Good behaviour ,6891ccac-b79c-4d40-9816-2b7412a0f404,14/08/2023 21:53,19/08/2023 15:46,19/08/2023 15:50,19-Aug-23,AURAIYA,Electronics,999,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7d7f80cf-2d6f-4066-a485-f9ff9830fae6,Inbound,Order Related,Delayed,,5ce7a316-3785-4b10-bf45-7a5df17dd621,13/08/2023 23:35,17/08/2023 21:27,18/08/2023 08:03,18-Aug-23,GURDASPUR,Home Appliences,449,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
2f317f48-2909-4e26-aadf-d59a2c3d8977,Inbound,Returns,Reverse Pickup Enquiry,,af6ed6c2-ddbe-4302-9065-d752ea09ff5e,,18/08/2023 10:22,18/08/2023 10:24,18-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
665eb173-46ab-4012-a29d-94d0f8f23ffb,Outcall,Order Related,Installation/demo,,eb1c79f4-17b4-4782-88b6-c36a9ef9a997,,19/08/2023 09:46,19/08/2023 10:55,19-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
1002d6a0-6b0b-46ae-a34b-9bd35e6892d9,Inbound,Order Related,Installation/demo,,b05dd6a7-ee23-42fb-829d-4165449a60bc,,19/08/2023 11:33,19/08/2023 11:36,19-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,3
06b66b25-a1a5-41cd-aaaf-fbaf5a262465,Inbound,Returns,Service Centres Related,Behaviour is good,5f3e768e-60eb-4c29-9d85-63db89701410,,19/08/2023 15:52,19/08/2023 15:54,19-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
377e195a-7ebd-4389-ba70-65b27fc16d00,Inbound,Order Related,Installation/demo,I didn't get any kind of help from Shopzilla ,93737477-ed8b-44a9-98ed-602652ef65a2,,19/08/2023 16:29,19/08/2023 16:33,19-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
6f03db57-45d5-4aa4-b977-99b5e4866185,Inbound,Others,Call disconnected,,1d9a4ce4-eaa9-4ecf-847e-d1b0aa738a51,05/08/2023 10:18,17/08/2023 11:19,18/08/2023 16:25,18-Aug-23,CHENNAI,Books & General merchandise,869,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
0b71fe05-cb22-4b88-bc0f-32b2b50929ff,Inbound,Returns,Reverse Pickup Enquiry,Good,98f5de18-3966-41b2-b7a5-f87cb5c327da,06/08/2023 10:47,17/08/2023 17:53,18/08/2023 07:55,18-Aug-23,KUDAL,LifeStyle,630,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,4
8b873b99-60dc-4339-9fc5-e5750487fa58,Inbound,Cancellation,Not Needed,,25f36352-a8da-4224-a9ec-787d2a63ad18,,18/08/2023 10:13,18/08/2023 10:15,18-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f29c97a0-b2c8-4f4a-b4f6-6909f9ac2cbe,Inbound,Refund Related,Refund Related Issues,,43e0fd77-4468-45c0-8422-04da73cd67bf,,18/08/2023 17:42,18/08/2023 18:01,18-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cfc52345-b3a8-4cf3-8627-30a23f37fb52,Inbound,Returns,Reverse Pickup Enquiry,,913b3e43-c82b-4fd5-b4c2-b5dd11d4facb,,19/08/2023 16:49,19/08/2023 16:52,19-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
157dd870-7e06-4473-9c8e-d27ec60b2043,Outcall,Returns,Fraudulent User,,d0307510-a9e1-4fc7-b9ca-0d9e57829cd3,,19/08/2023 16:45,19/08/2023 16:48,19-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
89ee55a2-bb6f-4cf1-a245-ab7b68d25e05,Inbound,Returns,Reverse Pickup Enquiry,Good,7fd6c966-d544-4852-a454-ce65cf553445,,19/08/2023 09:15,19/08/2023 09:15,19-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,3
ef72190f-169b-4a99-ac6d-21ef89c26d1f,Inbound,Order Related,Delayed,"Consultant is not aware of the system.  He didn't have adequate knowledge of Shopzilla system.Example:When the items are delivered, your system is not showing the pin number in the order to contact the delivery boy as the delivery boy showing as delivered but actually not delivered.Consultant is  not aware of this and he keep on telling me to contact the delivery boy by going thru the order.Improve your system by giving OTP for grocery delivery.ok.",1fcc590d-b005-43bc-9935-7e92defc3aed,,19/08/2023 10:58,19/08/2023 11:16,19-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
0dd972d4-90a8-487c-a8de-c44c6dddb4a0,Inbound,Returns,Reverse Pickup Enquiry,,1858b5b2-ab6b-4a70-ac89-14cdf3398088,,19/08/2023 17:46,19/08/2023 17:47,19-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
e8928ac9-133c-44b3-bd53-c0b0b78264e0,Inbound,Order Related,Unable to track,Replacement policies to be made with more options ,45f62ca7-9009-46ce-baa6-3d4af019aa9e,,19/08/2023 20:43,19/08/2023 20:48,19-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
5b828c0c-e9da-4702-9ff7-aaf61dd1f6da,Inbound,Returns,Reverse Pickup Enquiry,,1ad0a4a4-61af-4236-a115-cf405f760b65,,18/08/2023 10:31,18/08/2023 10:32,18-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c359d0c0-92b6-4dc6-81b8-3d864b82ab1f,Inbound,Refund Related,Refund Related Issues,,f1ac965e-9aee-41a8-93b9-a91b8e68f942,,19/08/2023 09:59,19/08/2023 10:00,19-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
a6b577d7-4cdf-4a90-b43a-1a1f366a6e21,Inbound,Order Related,Priority delivery,,a0af85a2-f6a9-4518-82f9-c5db6487a609,,18/08/2023 19:07,18/08/2023 19:08,18-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
197f5b13-4bf0-4d60-98c1-f4c3e2780ce1,Inbound,Returns,Reverse Pickup Enquiry,,4f65729b-3784-4d54-91dc-b32358e43b56,,19/08/2023 12:01,19/08/2023 12:05,19-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
b9933c5e-430b-4bca-a207-1fb195291394,Inbound,Returns,Missing,Costumers support exclusive team vy sincere,32ed8c22-bf95-48c0-8354-4e6aa07e487e,08/08/2023 09:04,18/08/2023 17:46,18/08/2023 17:47,18-Aug-23,KHERI,LifeStyle,993,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9ed05194-72e9-4a2f-9c94-be042647db96,Inbound,Returns,Return request,,adc1518c-66f9-44db-b4a5-214da7f20107,,18/08/2023 12:33,18/08/2023 12:57,18-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
77599642-ab4f-4776-bce8-cbaafb7b0555,Outcall,Shopzilla Related,Shopzila Premium Related,,6553dca7-7c73-4857-a142-5c55de7bfd00,,18/08/2023 13:15,18/08/2023 13:20,18-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
729265f8-d2ae-48f9-933a-4152c142aecd,Inbound,Order Related,Delayed,Thanks you ,053a4867-4954-40c6-9be5-f48266663f1e,,18/08/2023 14:25,18/08/2023 16:22,18-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
e9451623-2494-41bc-be6f-7a31c6e20d98,Email,Order Related,Delayed,Worsed communication ,24b8932c-7078-4cc9-9b0b-234f877ab2b5,,18/08/2023 16:30,18/08/2023 16:54,18-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
ca8f42e2-6af2-4c7c-8530-88311318d1bc,Inbound,Returns,Service Centres Related,,9ce61a37-0491-4059-b406-7db839522d2c,,18/08/2023 16:41,19/08/2023 06:31,19-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
1bedfe7d-2c3a-4577-a34b-22590bf6bc1f,Inbound,Returns,Reverse Pickup Enquiry,Not satisfied ,b6905a07-90a4-44c8-a702-7f71bec9d601,,18/08/2023 16:56,18/08/2023 17:01,18-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,1
5287cb35-9503-49f3-84aa-e22f53d7d739,Inbound,Returns,Reverse Pickup Enquiry,,a9607674-7b6a-44fe-b7a9-c67a759dbd36,,18/08/2023 20:36,19/08/2023 16:45,19-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
1b47b466-5a36-4b2f-bcd1-b358be57b621,Inbound,Returns,Reverse Pickup Enquiry,,0d6fc373-f2f1-413e-a286-62a9f71d965c,,19/08/2023 10:22,19/08/2023 10:24,19-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
ff6f8013-faf2-4dca-9d18-48982f9de487,Inbound,Order Related,Order status enquiry,,5caf1883-d393-4b64-96f8-f229d45b1937,,19/08/2023 19:12,19/08/2023 19:21,19-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
5419c419-aefb-41f1-a979-e585418ac02e,Inbound,Returns,Reverse Pickup Enquiry,Not able to return and refund the item,eb10d50b-b467-4d3c-befc-babe75be8ea7,,19/08/2023 22:46,19/08/2023 22:52,19-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,1
56b0ed59-9c8f-4b62-9c68-ae6b8841743f,Inbound,Others,Others,,a89b332d-0b4c-429a-bbbc-413d668b3c44,02/08/2023 21:58,17/08/2023 16:35,18/08/2023 13:35,18-Aug-23,BANGALORE,GiftCard,6400,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
681f97b9-39f5-4db2-ab46-2b1983a68d43,Inbound,Order Related,Invoice request,Very good,eb258cfb-3b9d-48e2-a3ba-d658e895175d,,18/08/2023 06:17,18/08/2023 06:19,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
b3b70ce5-08a2-4169-89b4-3c02bd41e4c6,Inbound,Returns,Reverse Pickup Enquiry,Thanks for Information Mam ,4dd9a8f0-651a-4e33-834a-6346e82efd3d,,18/08/2023 13:23,18/08/2023 13:24,18-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
0c4da509-611c-419e-9889-d04078c98196,Inbound,Returns,Fraudulent User,All good ,fcb94703-2cc7-47d9-bf4b-8d02f3d94ce1,,19/08/2023 11:34,19/08/2023 17:32,19-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
f36093b9-492d-4b8c-8cab-8e5393ae5f6e,Inbound,Order Related,Delayed,,08098535-9ca4-478f-8546-d355baa9c831,13/08/2023 18:10,17/08/2023 20:46,18/08/2023 12:13,18-Aug-23,HYDERABAD,Mobile,16999,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8bc52519-181c-451a-92f3-85d9ed3f7ddd,Inbound,Returns,Missing,,04a91377-ece1-4925-805c-15ba0a66ad65,,18/08/2023 09:27,18/08/2023 14:13,18-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
9f053708-c082-437e-ac12-7ee6c8b8270d,Outcall,Returns,Reverse Pickup Enquiry,,245eb488-146e-4fef-8ce1-d0d836a4d261,,19/08/2023 14:46,19/08/2023 14:48,19-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
09b73d1d-d658-4601-8b7a-37f8ddf89e9c,Inbound,Returns,Fraudulent User,,300065fb-78de-4265-86a6-4a88c70fe120,,19/08/2023 21:32,19/08/2023 21:35,19-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9fa64e13-dd8f-4e2d-879b-a86fb63667dc,Email,Returns,Wrong,,3ec1aa57-7245-497e-9947-84ae866415b9,10/08/2023 20:30,18/08/2023 20:38,18/08/2023 20:39,18-Aug-23,BARAUNI,Electronics,899,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c61e176c-bd01-42d1-aa5b-7585019e39e1,Inbound,Returns,Return request,try to satisfy customer as payments are being given for the product purchased ,fc37aa53-ae90-49ab-95b2-da3ee64fb44e,12/08/2023 10:15,17/08/2023 22:06,19/08/2023 08:28,19-Aug-23,BHUBANESWAR,LifeStyle,155,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
420d990c-b9b6-4915-ad75-bb508d9b2cd2,Inbound,Returns,Reverse Pickup Enquiry,Good ?? ,20e870b0-cbc7-4f34-834c-70c46255ac76,,18/08/2023 05:55,18/08/2023 05:59,18-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
f1e7f7c0-9cde-4654-b7ab-2c3538537c42,Inbound,Returns,Reverse Pickup Enquiry,,de971f06-4b4c-46d9-983d-33032306f8bf,,18/08/2023 13:25,18/08/2023 13:34,18-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
709957fb-836c-486a-8811-649b846e170f,Outcall,Returns,Reverse Pickup Enquiry,,05fe1fcf-c937-4461-8ed4-c7f446971914,,18/08/2023 15:32,18/08/2023 16:53,18-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
44cb0bd0-905c-43bc-83b4-72058dca55a5,Inbound,Order Related,Delayed,,3a481ede-447b-4b3f-8a4e-c1375760514c,,19/08/2023 22:51,19/08/2023 23:12,19-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,1
c9e2a21f-8bb8-4d1c-b09d-9342a56ed96e,Inbound,Order Related,Delayed,,a6644444-2acb-4ae0-9ec8-fe4aaeb3a62b,,19/08/2023 09:45,19/08/2023 09:52,19-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
f843dd28-a3b3-4ac8-b591-539a83171c90,Inbound,Order Related,Delayed,,382b85a2-f934-400c-9bd2-c6d211a1c12e,07/08/2023 19:56,18/08/2023 11:06,18/08/2023 11:09,18-Aug-23,SRINAGAR,Books & General merchandise,359,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
fe64fd4d-6feb-45ff-af63-30b33f325dd5,Inbound,Order Related,Installation/demo,Communication was clear ,fd9a7759-7c8d-48e0-95d8-3a36249baa7d,06/08/2023 22:35,18/08/2023 13:29,18/08/2023 14:40,18-Aug-23,MANGALORE,Books & General merchandise,2972,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
4d67f774-10b5-4522-a00b-af72dd870375,Outcall,Order Related,Order status enquiry,,dc538320-d2f4-49cc-a9a2-56a418d1e157,,18/08/2023 17:23,18/08/2023 17:24,18-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,1
36839332-4edd-408d-8090-afc2621555cf,Inbound,Returns,Reverse Pickup Enquiry,,25735443-71c3-4c50-bb87-94672f304f56,,19/08/2023 17:12,19/08/2023 17:14,19-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
fe5736fa-f753-4378-9acb-c373f921ca71,Inbound,Returns,Exchange / Replacement,Don't cheat with customer,660b4eb2-972e-42a3-bde6-909b3a972810,09/08/2023 19:28,18/08/2023 09:48,18/08/2023 09:48,18-Aug-23,MUMBAI,GiftCard,2250,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,1
d113f349-3775-4f3c-88fb-650d3ae20e64,Inbound,Returns,Service Centres Related,,58d3676b-3275-46e0-8450-f5da75ec8e6e,11/08/2023 12:49,19/08/2023 18:56,19/08/2023 19:00,19-Aug-23,SURAT,Home Appliences,12990,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
fa2278cf-6df8-446b-a876-982ea0e6e6bc,Outcall,Order Related,Order status enquiry,Super ,9a67fc0c-6958-4eb7-96cf-3398d42841df,,18/08/2023 14:55,18/08/2023 15:02,18-Aug-23,,,,182,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
cae44c71-5a90-469d-8397-6675777df7b0,Inbound,Order Related,Priority delivery,Kindly refund the money at the earliest ,20769727-c0be-4d94-878e-da2da69a2acb,21/07/2023 22:02,18/08/2023 09:17,18/08/2023 09:20,18-Aug-23,GANGTOK,Furniture,29999,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,4
eec81b2e-0e9f-4bd3-a39d-1fe6a8823070,Inbound,Returns,Service Centres Related,,1cbf95bd-5ecd-4bfd-8999-4d8e0ba53d0f,08/08/2023 19:00,19/08/2023 22:17,19/08/2023 22:22,19-Aug-23,BODHAN,Electronics,1699,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
1b4f4c00-cd6b-4239-a41f-1137ca346c71,Inbound,Returns,Return request,,7c515d8c-f4e9-49f4-8daf-3764c285eb9e,11/08/2023 16:15,18/08/2023 12:48,18/08/2023 12:50,18-Aug-23,VISHAKHAPATNAM,Electronics,522,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
f9098c17-2cf8-4d77-ba86-75086624eed3,Inbound,Order Related,Order status enquiry,Poor service ,5e5c6dfd-7844-4956-9d3c-4919b272d8c7,,18/08/2023 18:56,18/08/2023 19:02,18-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
07677c37-79be-48c8-9151-039ebdeadb10,Inbound,Returns,Reverse Pickup Enquiry,,c815ab23-825f-4025-945d-4ce93cbe7146,,19/08/2023 12:55,19/08/2023 18:05,19-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
aaf0bec0-9785-4046-a903-47c745e122e2,Inbound,Order Related,Installation/demo,,136cb5fb-3ae6-4522-ad55-386f17559e80,,19/08/2023 19:01,19/08/2023 19:56,19-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
c6ecaa90-2456-45bb-9d86-2ae67d4d1744,Inbound,Returns,Reverse Pickup Enquiry,,46bb5efa-cac8-4886-9c80-76e171294a79,,19/08/2023 21:28,19/08/2023 21:30,19-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
73bfbf05-a859-4cad-afad-e952e9441c21,Inbound,Product Queries,Product Specific Information,Gyg,b452a35b-eb15-443d-80fa-6ef7bea9daa5,,19/08/2023 15:25,19/08/2023 15:27,19-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
4e341e5d-402e-4ad3-8b02-d239b173ffb2,Inbound,Returns,Return request,,0f6a8ad6-9aef-4ea2-833c-8c3d918d2574,,18/08/2023 15:37,18/08/2023 15:43,18-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
4fcf1b5e-95a8-4817-bc53-26444c0f7bb2,Inbound,Order Related,Unable to track,Politely talk good ,e99968f6-9975-4f3e-8047-5444095109d4,,18/08/2023 15:50,18/08/2023 15:51,18-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
a4661d06-cd21-4d91-8544-3bac72ba6c00,Inbound,Returns,Reverse Pickup Enquiry,The person who took me on my call was very awesome and I felt very comfortable when I talk to her,217f19d9-f1ec-4c2c-bef8-b1a85fc663c4,,19/08/2023 13:51,19/08/2023 13:56,19-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3407ab23-e8c5-486b-97d1-b4e0432dc53d,Inbound,Returns,Return request,"Make Policies more flexible like Replacement or Refund both options must be granted on every product.Delivery agents more polite and handling products carefully, they handle products very harshly.",2a31ead7-8f12-4fb7-8e04-b75cf6bbcece,07/08/2023 17:53,18/08/2023 16:40,18/08/2023 16:44,18-Aug-23,PUNE,Electronics,1299,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
59ed2dee-aec2-4cf8-8a0f-67f38c7f4cee,Inbound,Payments related,PayLater related,,e8fc76c1-716e-4f7b-ade0-4a1ef0d55d7f,,18/08/2023 15:17,18/08/2023 15:49,18-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
93c05375-c1a1-445a-8f86-e52d367cdf93,Inbound,Refund Related,Refund Enquiry,,4416aab0-868d-4f1b-a381-350b8a5fa23a,13/08/2023 11:35,18/08/2023 13:41,18/08/2023 13:54,18-Aug-23,NEYVELI,LifeStyle,1129,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
0a9cfc11-86a2-4041-9af8-7235a45ddf4b,Outcall,Product Queries,Product Specific Information,,0b221c87-04ab-4de7-a41f-51fbfa0f8b84,,18/08/2023 22:56,19/08/2023 13:34,19-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
08a93726-659f-4f2e-accd-8b71960d4a54,Outcall,Returns,Return request, for solving my problem I am thankful to you.you customer services are batter.,d72e84b0-37ff-467b-8568-ac3fe9872ced,,19/08/2023 07:31,19/08/2023 07:36,19-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
bef9aa26-9715-4159-b827-50a113c93dc0,Inbound,Returns,Reverse Pickup Enquiry,I am very happy ,13b8487d-8aec-418e-adba-306821874e9c,,19/08/2023 08:30,19/08/2023 08:32,19-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,4
b5ac672f-2deb-4df8-a44b-c66e38f4da46,Email,Returns,Missing,,8980c2d1-255f-4511-925c-b5b02ff7823a,09/08/2023 21:23,19/08/2023 11:39,19/08/2023 11:59,19-Aug-23,FATEHPUR SIKRI,Home,507,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
a1f20689-6e31-41dd-ab3f-1fb1e591f040,Inbound,Order Related,Order status enquiry,,d5087545-e93e-4e3e-9de3-3ec32a6c7612,,18/08/2023 10:22,18/08/2023 10:24,18-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
f6b60037-8113-4d0b-afd0-1eb6230065bf,Inbound,Returns,Return request,,47bd9903-ed89-4d47-ad19-b6eb1dce5a97,,18/08/2023 15:58,18/08/2023 16:01,18-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
9089333e-8ea3-41fe-957a-583f72227c2e,Inbound,Returns,Reverse Pickup Enquiry,,bbe05683-c9db-4d77-8408-a1c44daf3a29,,18/08/2023 21:48,19/08/2023 08:15,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
de5d7673-dea1-4c9a-9315-3df20b27aa43,Outcall,Returns,Reverse Pickup Enquiry,,457e8551-9aab-49c1-babe-e03e39070e39,,19/08/2023 12:04,19/08/2023 13:07,19-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
b122bce6-e54b-447b-92bc-7a1c72df79f9,Inbound,Payments related,Payment related Queries,,a620b476-9885-45d8-beaa-0531147f2710,,19/08/2023 17:26,19/08/2023 17:34,19-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
6cbedffa-dc8c-4f40-ab1f-c9e112c76aeb,Inbound,Order Related,Delayed,Please deliver orders on time . Because of your delay I have to suffer alot ??,c62e093e-6b4c-4433-a611-ef9cb6d79d97,11/08/2023 12:49,18/08/2023 18:38,18/08/2023 18:38,18-Aug-23,MOHALI,Electronics,65990,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
775c516a-34f1-4155-9dae-b784d0ddd11d,Inbound,Returns,Reverse Pickup Enquiry,,1ca3ffae-201d-4465-9e87-3cc1a0341616,,18/08/2023 11:13,18/08/2023 17:41,18-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
d4deeee9-db00-4357-b01a-0760f3931376,Inbound,Product Queries,Product Specific Information,Bahut hi ghatiya ,566e2b49-3741-4289-bca9-da3534da3cfd,,18/08/2023 20:34,18/08/2023 21:08,18-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
399017e0-e0bd-4b0e-9ccb-2b4d66149730,Inbound,Returns,Return request,Very good,7b4753a4-5f2c-4a18-9fa9-950b7d67cb35,,19/08/2023 12:45,19/08/2023 12:47,19-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
399a91cf-be0c-4a9c-8f18-322bb6314733,Inbound,Returns,Reverse Pickup Enquiry,,ba2a82cc-3726-4f07-beb7-141256e7fa47,,19/08/2023 12:59,19/08/2023 13:00,19-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
fa90d478-cbec-4f8c-8053-4b446f4491fd,Outcall,Returns,Reverse Pickup Enquiry,,eba12f02-2cd8-48fe-a7c6-c4f469bc2642,,19/08/2023 15:47,19/08/2023 15:49,19-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
daacb1ce-d2bd-4933-8d60-7288389c4f52,Inbound,Order Related,Delayed,,37c0e914-ee05-4b9c-995b-0ae1e3831711,07/08/2023 18:28,18/08/2023 13:58,18/08/2023 14:00,18-Aug-23,AGRA,Books & General merchandise,237,,Shelly Huber,William Park,John Smith,61-90,Evening,5
44374717-a9d7-471f-b712-532a206d5656,Inbound,Order Related,Delayed,The worst service I have even seen ,f62da7da-cd0d-41e6-a839-6a01eaf25410,03/08/2023 23:45,18/08/2023 18:32,19/08/2023 19:10,19-Aug-23,FARIDABAD,Electronics,78990,,Haley White,Harper Wong,William Kim,On Job Training,Evening,1
ffe10912-be41-4e53-be09-9a9c7397d000,Inbound,Returns,Return request,,5b724314-652e-41e5-af0d-4531a44ecfb4,13/08/2023 20:34,18/08/2023 10:47,18/08/2023 10:49,18-Aug-23,GURGAON,LifeStyle,484,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
efc2c49a-d3b3-4f42-8c75-db13cb756da6,Inbound,Returns,Return request,,07c8393a-452d-46cf-8b95-a88cba5b2c81,,18/08/2023 15:50,18/08/2023 15:53,18-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
e42488d0-4550-409c-9241-e9aee44aa086,Outcall,Returns,Wrong,?? ???? ??????? ???????? ??? ???? ?? ?????? ??? ????,119422f7-da45-4056-a593-dd77a5e187f2,,19/08/2023 12:22,19/08/2023 12:26,19-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
46057fe2-4ce9-43f8-9ac1-a09677a00dad,Inbound,Feedback,UnProfessional Behaviour,,9b571b21-1a0c-4816-9fd6-26176af1e866,,19/08/2023 15:55,19/08/2023 16:08,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
f67f2140-bf5f-4ab5-8695-891ae55c20dc,Inbound,Shopzilla Related,General Enquiry,,1d9a91bb-fbb8-49aa-bd7e-ae818a59d103,,19/08/2023 17:17,19/08/2023 20:21,19-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
4911f6b1-ac35-40c1-98c9-0d1af3b40a1a,Inbound,Returns,Reverse Pickup Enquiry,,9284d7d3-ee2b-47da-bfc3-abbb44e8db6d,,19/08/2023 18:55,19/08/2023 19:00,19-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
335678b1-3c1f-49ef-91ab-ab8bba6263b5,Inbound,Order Related,Order status enquiry,,b3f2c021-bb62-4b0c-82e1-8ce1dd80bb30,14/08/2023 20:18,18/08/2023 09:02,18/08/2023 09:11,18-Aug-23,CHEEMA,Mobile,9999,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
0b7ad0b8-90a8-457d-b65d-e4a7f835181a,Inbound,Order Related,Delayed,,2f118bf9-9901-430a-bf6e-3688177cce19,01/08/2023 14:50,19/08/2023 10:51,19/08/2023 11:38,19-Aug-23,MADHUPUR,LifeStyle,695,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
91533503-fe7d-4059-a5d2-a7dcb851b3c0,Inbound,Returns,Reverse Pickup Enquiry,,6ad87b63-e81e-45f2-93fb-a745352af884,,18/08/2023 20:39,18/08/2023 20:41,18-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
047c2708-102e-41e0-a03e-d945f7f0d206,Inbound,Returns,Reverse Pickup Enquiry,???? ???? ???,08582b89-c6b2-4618-8d00-b0da2ac0b767,04/08/2023 08:20,18/08/2023 17:09,18/08/2023 17:27,18-Aug-23,MAU,Home Appliences,2249,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
da9ba3de-7d2f-43de-beb9-5e6c832b81e5,Inbound,Returns,Reverse Pickup Enquiry,Very good ,9b1c9869-1154-4814-968a-65ac8748ed43,,18/08/2023 10:14,18/08/2023 10:34,18-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
4d122729-c26e-47e8-ae33-714976cf236c,Inbound,Returns,Reverse Pickup Enquiry,,f67c0ee0-29ab-45ec-b3f7-a801604d385c,,18/08/2023 12:48,18/08/2023 12:58,18-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
c9cf8ea5-8a07-42e2-b56e-236f429ae1b1,Inbound,Returns,Exchange / Replacement,,4b1c53f1-acd3-497b-ae8f-384b0010517e,,18/08/2023 14:59,18/08/2023 15:00,18-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
7bbf0895-2054-45ca-b6f7-e24ff3271d53,Inbound,Returns,Reverse Pickup Enquiry,Thanks,b1a51dfe-10c3-45e4-aa73-6bc7eb0eb0fb,,18/08/2023 20:24,18/08/2023 20:48,18-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
30362c59-a992-496b-8835-4c8515764c32,Inbound,Returns,Reverse Pickup Enquiry,,dad7777d-bcc1-497b-a22b-2501840a836b,,19/08/2023 07:13,19/08/2023 07:15,19-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
0abde2c1-c016-49df-8406-10ea318ba705,Inbound,Order Related,Order status enquiry,,2bdb357b-e128-4849-971c-a2def6ba9bae,,19/08/2023 12:03,19/08/2023 12:07,19-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
6f4090c5-b1db-4c0e-9511-4585047f0fff,Inbound,Refund Related,COD Refund Details,,87587e6e-3c0e-4c60-8da6-23b41ea2032d,,19/08/2023 13:53,19/08/2023 15:20,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
3f327e85-ca35-47de-b760-5ac4ffcd7fe6,Inbound,Returns,Return request,,89cd21e2-4b01-4c97-aa30-4e3ce229a465,,19/08/2023 17:55,19/08/2023 23:55,19-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
1f1e2c2b-ee99-4b18-a2b2-3006463ac000,Inbound,Returns,Reverse Pickup Enquiry,,78d9c2e8-75bc-4ba7-82b1-303af32fc1f2,,19/08/2023 18:58,19/08/2023 23:18,19-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
af7ba5fd-b7a7-4d80-b6dd-ed0532208bfb,Inbound,Refund Related,Refund Related Issues,,34e9f92b-c84a-4278-939e-7df366a35d97,08/07/2023 19:35,17/08/2023 18:22,18/08/2023 17:19,18-Aug-23,BHADRAK,LifeStyle,739,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
39611af8-fc2a-4732-9aec-caf8969dd740,Inbound,Returns,Reverse Pickup Enquiry,,fbc4b23c-757c-48e3-90ae-e90742291e01,,18/08/2023 01:03,18/08/2023 01:20,18-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
a07b1dd7-4af7-4980-b2cf-9d46ab68b52b,Inbound,Returns,Fraudulent User,,d3981601-ba6b-437d-a132-27dc100395fd,,18/08/2023 07:49,18/08/2023 07:51,18-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
05bca725-cf68-478f-bf5d-00c92b764a90,Inbound,Order Related,Installation/demo,,07ddbd05-4d9a-49e2-84f9-75359af50f98,,18/08/2023 17:20,19/08/2023 09:55,19-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
4eb43b3a-00eb-44bf-ab12-db4332a530fb,Inbound,Returns,Reverse Pickup Enquiry,,af600498-2ef1-4bd6-8629-a2be1746cd62,,18/08/2023 22:26,19/08/2023 07:31,19-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
814bf1cd-34dc-4c7a-8544-11f928f6c6e0,Inbound,Returns,Reverse Pickup Enquiry,,8998f350-1dec-4cbc-ae25-72f49aeef925,,19/08/2023 12:03,19/08/2023 12:08,19-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
53db43e3-9b82-4e7a-97ac-48cc8b6687ac,Outcall,Returns,Fraudulent User,,2e1c150d-a163-4311-ac02-9f8f9ca97e2c,,19/08/2023 16:18,19/08/2023 16:53,19-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
bfaf0eb3-fa67-4844-b054-b10659c9d4f8,Outcall,Returns,Missing,,fcb15e15-e9cc-42b7-a8ab-819f3175b6a4,,19/08/2023 19:16,19/08/2023 19:19,19-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
483e837c-14da-44f4-a49b-4154a45b51b5,Inbound,Returns,Exchange / Replacement,Bad service provider ,8a784be3-d705-4447-899e-77017e8c7627,18/07/2023 11:42,18/08/2023 08:42,18/08/2023 15:47,18-Aug-23,AURANGABAD,Mobile,29999,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
78cc7616-21d0-4268-977c-dd8cbf3ed7e3,Inbound,Returns,Reverse Pickup Enquiry,,46106f5a-d3d9-40e7-83a8-d935701684d0,09/07/2023 07:44,16/08/2023 11:22,18/08/2023 21:56,18-Aug-23,AHMEDABAD,Electronics,338,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
1917eaff-2383-4246-ba39-6c687409df13,Email,Order Related,Order status enquiry,By talking with support assistant l felt satisfied and requesting for correct product in replacement. Thank you ?? ,c6fb4098-1a06-49b5-9796-6db613581459,,18/08/2023 12:01,18/08/2023 12:12,18-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
1874f8cb-2568-4817-a05f-08c61f510f07,Inbound,Feedback,UnProfessional Behaviour,,ff84a1e4-980b-43be-a463-fb45f06ba493,,18/08/2023 12:19,18/08/2023 14:28,18-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
5cab118d-cb80-412f-83ba-1b5bbdec5d79,Inbound,Order Related,Installation/demo,,78f6c7bd-b170-4286-988f-105428859b86,,18/08/2023 17:27,18/08/2023 17:40,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
0c3a7cdb-2b7c-4f23-9580-db229cc3c7d4,Inbound,Refund Related,Refund Enquiry,,3b6c1949-2bd1-4b91-9f12-bc2f88841846,,19/08/2023 14:47,19/08/2023 15:47,19-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
d3ca53a4-23eb-4b2d-9e86-54d64baa7557,Outcall,Refund Related,COD Refund Details,,00d664fd-0d01-4bf6-9dab-2358acaf475e,,19/08/2023 20:40,19/08/2023 20:51,19-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
df4496c7-6481-46c6-b7c2-b6bb01ffb46a,Inbound,Order Related,Delayed,Thanks a lot,abc6e07b-a5bc-45d7-b38d-a244c5ab9fe0,12/08/2023 20:28,19/08/2023 19:53,19/08/2023 19:59,19-Aug-23,PUNE,Books & General merchandise,138,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
781114d6-fa28-47ac-b3e7-5ebd6dcbfb92,Inbound,Order Related,Installation/demo,,72aafb33-a442-4870-bd3c-2c297933026e,04/08/2023 00:57,18/08/2023 16:11,18/08/2023 16:13,18-Aug-23,NASIRABAD,Furniture,4290,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,2
85c37051-7fcf-414d-b5ba-670fc47d451f,Inbound,Returns,Reverse Pickup Enquiry,Nice,67379c2b-d936-4296-a917-0cceb4b329c3,,18/08/2023 17:19,19/08/2023 12:03,19-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
620c9953-baa0-4100-a218-20c7ed87f75e,Inbound,Returns,Return request,,e32069e7-9b0e-4ef6-9065-8c907e9fb20e,,19/08/2023 07:52,19/08/2023 07:55,19-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
4c6f4a6e-ff9f-4c50-a830-b844c3a09871,Inbound,Order Related,Installation/demo,Waste products in Shopzilla ,f216668b-d96a-479f-b3c4-2f6741b04335,,19/08/2023 17:34,19/08/2023 17:48,19-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
dfa58a05-1f21-487e-9b58-42c60a171acd,Inbound,Cancellation,Not Needed,,07e432ae-d726-461f-8f9d-f12d78e34d25,16/08/2023 17:46,18/08/2023 10:10,18/08/2023 10:13,18-Aug-23,HYDERABAD,Electronics,109990,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,3
409bd5f5-6f48-4ad3-a9c3-61e809d8c597,Inbound,Refund Related,Refund Related Issues,,0bba51fb-466b-4cd9-a35c-c439e7c7de32,,18/08/2023 16:04,18/08/2023 16:52,18-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
86c3ec33-c0b4-4bae-9589-29a832950d06,Inbound,Returns,Fraudulent User,,c4de412d-de6d-4fd5-9313-9eb88f300264,,19/08/2023 12:23,19/08/2023 13:05,19-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
7f427592-6992-4dbe-8b86-8a79f63b67a6,Outcall,Returns,Reverse Pickup Enquiry,,70a0f933-bf08-47a2-aac8-b608d0c4517a,,19/08/2023 09:32,19/08/2023 09:37,19-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
eb455b6b-0bd7-41a4-8cfd-d69cda49f914,Inbound,Returns,Reverse Pickup Enquiry,,03abce64-e896-4bd7-a1ad-8e56d2420566,,19/08/2023 13:03,19/08/2023 13:07,19-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
2796afc1-1be1-45bd-b159-f1886e4de65e,Inbound,Order Related,Order status enquiry,,2b77931b-401e-4efb-a908-f133a49b72f1,,19/08/2023 18:33,19/08/2023 18:34,19-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
a500c8fc-cf9f-4334-8ff2-159decf9e740,Inbound,Returns,Exchange / Replacement,,4703ed4a-b5f4-4c73-a6d3-5e54ab94749d,,19/08/2023 18:39,19/08/2023 18:40,19-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
6e44dab2-93cc-4f97-b862-fd1b0f30d2ad,Inbound,Returns,Reverse Pickup Enquiry,,0cfdd686-279e-43fc-9cb2-9754ea153b12,,18/08/2023 16:26,18/08/2023 16:28,18-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
7c377b6f-0414-44b5-91a6-10f279faa380,Inbound,Order Related,Priority delivery,,7786c3d3-b080-48c3-833b-f53a80a0c693,,18/08/2023 17:34,18/08/2023 17:34,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
16a05d89-f92d-4d3c-9acd-59811875fe8d,Inbound,Returns,Reverse Pickup Enquiry,,573b18af-1b13-45e0-be9d-4ee00274153d,,19/08/2023 18:08,19/08/2023 18:09,19-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
9d4133bb-0082-4908-a5e4-53425f529320,Inbound,Refund Related,Refund Related Issues,,09c73509-e57e-4b3e-a713-5322557e6d68,,19/08/2023 12:17,19/08/2023 12:21,19-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e9e1ef8a-b529-4cf8-bba5-de5901af4639,Inbound,Returns,Service Centres Related,,976b3d65-5bb7-41b3-a81f-3ca9a30226d8,,19/08/2023 18:44,19/08/2023 18:47,19-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
96d88093-3ad8-4321-a5a7-6ab421a73508,Outcall,Feedback,UnProfessional Behaviour,,059f1b45-c023-4713-a531-a0a02559015a,,19/08/2023 20:10,19/08/2023 20:16,19-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
9f7163f2-8641-4e87-b43d-3f65ea0fa381,Inbound,Order Related,Delayed,,7657dd0a-0721-4f13-b80d-b963f422a405,,19/08/2023 20:33,19/08/2023 21:02,19-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
3a3b5d82-7516-4ca2-bd0a-3eceabd17fb5,Email,Order Related,Delayed,,ce385ddd-6619-474b-ac1d-20443e66791e,15/08/2023 08:47,19/08/2023 10:31,19/08/2023 10:33,19-Aug-23,CHENNAI,Home,942,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e5094c58-9801-499d-bb2e-97d44b416206,Inbound,Returns,Wrong,Ok,9674dce9-a112-4ebc-8774-f4aac8cd1860,,18/08/2023 09:24,18/08/2023 09:27,18-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
26ebad0b-3471-4b1b-a606-9809af1f1dc5,Outcall,Order Related,Installation/demo,,9628824b-a2a4-4b0f-b840-5ef7ef44c690,,19/08/2023 13:50,19/08/2023 15:21,19-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
16d67be6-f5ea-425f-b775-b15a964e5341,Inbound,Refund Related,Refund Enquiry,,851db77e-9866-48e2-9fb4-e4b949bf8b25,,19/08/2023 15:55,19/08/2023 16:13,19-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
a7d75846-de0b-4a5c-9e68-41f4e1b79842,Inbound,Returns,Reverse Pickup Enquiry,No,897ed612-aaef-4314-afb4-3337190fcd07,,19/08/2023 17:47,19/08/2023 17:50,19-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
41f0f2a8-c6f2-40e5-9a07-dae2a6d8a8a5,Inbound,Order Related,Delayed,Shopzilla delivery boy behaviour should be improve,f188cc60-a544-4089-a1bb-1835b95401a1,15/08/2023 08:42,18/08/2023 11:08,18/08/2023 11:09,18-Aug-23,SULTANPUR,Books & General merchandise,566,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
321142dd-daf0-4cb9-bd6a-5b74423f662a,Inbound,Returns,Reverse Pickup Enquiry,Very good,599424e5-72a4-46e1-a46e-b069c52f1505,,18/08/2023 14:13,18/08/2023 19:20,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
b3facad3-cd81-457a-b689-8ebaa79dc7da,Outcall,Order Related,Seller Cancelled Order,VERY BAD THING YOU DO WITH ME TO THIS ORDER,b37ff48b-db65-4c63-b664-c81ad14aa9da,,18/08/2023 18:17,18/08/2023 19:09,18-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,1
702ca98b-b269-49fc-b971-612cad86fb4b,Inbound,Order Related,Invoice request,,d4291a42-7fcc-426c-bf44-8f8cd8f680fd,,19/08/2023 13:00,19/08/2023 13:01,19-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
802e38f1-4161-4e83-b5e3-f66f9cef9249,Inbound,Cancellation,Not Needed,Chuthiya,efcf7f9b-c3a4-4bd6-b767-02c99a83bbe0,16/08/2023 16:00,18/08/2023 12:00,18/08/2023 12:04,18-Aug-23,PUNE,Books & General merchandise,1584,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
561220a1-18be-4efe-b164-e7476d4fe122,Inbound,Returns,Reverse Pickup Enquiry,,32d476d6-4643-4562-9061-bbe8cd87ec50,,18/08/2023 10:00,18/08/2023 10:02,18-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
b0cd0074-8565-4131-8fd4-42e3e520fd47,Inbound,Returns,Missing,Best ,c77331eb-7247-49ae-8569-e234e8a08f3a,,18/08/2023 16:21,18/08/2023 16:24,18-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b195f6cf-876f-4a30-b459-0c61cb962607,Email,Returns,Wrong,,004fbc39-bc3f-4a8f-bf43-a3fc017c0de4,,18/08/2023 21:12,18/08/2023 21:14,18-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
5a7ce182-e59f-4674-a515-4ede239948c3,Inbound,Returns,Service Centres Related,,38ef4f70-5916-4a85-a566-7229cc55a9da,,19/08/2023 09:38,19/08/2023 10:02,19-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
ec880a23-f1fd-487e-a3aa-cd71743a4cfe,Outcall,Order Related,Delayed,,e1b30c3d-cad5-4481-900b-5a6e4b478ecc,,19/08/2023 14:03,19/08/2023 14:11,19-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a8c84b8a-e2e5-4d11-8f4a-fd739779ed30,Inbound,Order Related,Delayed,,8565b9f4-3378-4a1b-b40d-7cb1b5da8573,,19/08/2023 18:06,19/08/2023 18:11,19-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
7e026d8a-c202-41c9-9c9a-f8ea63e454fd,Inbound,Order Related,Delayed,,5c0e1233-fa60-44c2-a018-e901c1fc6d59,,19/08/2023 11:26,19/08/2023 11:30,19-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,3
02745685-1ec6-4331-ab0c-443c0774d481,Inbound,Order Related,General Enquiry,,7acc38c5-0664-480f-b218-78b13229fcf8,,18/08/2023 11:14,18/08/2023 11:46,18-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
f1d1c1e6-4cf6-4e05-bde4-23aac150d9b2,Outcall,Returns,Return request,Best,0d734de3-9700-4a05-be6e-f04346be46dc,,18/08/2023 14:35,18/08/2023 14:59,18-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
5c45c4cd-ec0b-45ed-85b9-8d23429601e8,Inbound,Order Related,Delayed,,7c34592f-9951-4a0e-b9fe-39441c9743fa,11/08/2023 09:53,19/08/2023 10:43,19/08/2023 11:19,19-Aug-23,ERNAKULAM,LifeStyle,1254,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
55c2d10f-0c66-4607-bf66-ac93994a350c,Outcall,Order Related,Installation/demo,need improvement,07f0a70e-c1de-404a-b8cf-036fc9fcb3c7,,19/08/2023 14:18,19/08/2023 16:35,19-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,3
537ef730-7611-44f6-b073-70da4c518ff3,Inbound,Order Related,Delayed,Given above all problems to be solved ,c419453b-b590-46e5-a405-7ae84f15ab5f,12/08/2023 22:48,16/08/2023 19:54,19/08/2023 20:50,19-Aug-23,VADODARA,GiftCard,1350,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,1
71156e09-6d08-44b7-ab08-e803e1a78103,Outcall,Refund Related,Refund Enquiry,No Etc.,cb8da9b3-826e-4854-ad7b-6def740820bc,07/08/2023 02:57,17/08/2023 16:26,19/08/2023 09:52,19-Aug-23,ALLAHABAD,LifeStyle,349,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
7b596949-a58a-4205-8f56-466e78337f3c,Inbound,Returns,Reverse Pickup Enquiry,,01d2d233-d669-4422-a2e3-d61b8da739e9,,18/08/2023 17:12,18/08/2023 17:15,18-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
dd88adc1-d9e0-4c93-ab90-d0066d87ab35,Inbound,Product Queries,Product Specific Information,Hii,3a248b1b-1d12-4e55-93f4-832d9cdd7c55,,18/08/2023 14:19,18/08/2023 20:34,18-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
66d7d6e6-1127-440b-8413-8391c6ec23ba,Inbound,Returns,Fraudulent User,,f8716fa5-3eb7-480b-a9a1-e9b4e94ba91c,,18/08/2023 21:09,18/08/2023 21:12,18-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c3408d7e-1412-4962-b7e4-10452f633317,Outcall,Returns,Service Center - Service Denial,Policy is not good,aaef51c8-791b-42af-a2fb-4d0f7a36f50c,,19/08/2023 16:35,19/08/2023 16:41,19-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,1
8f05f336-da66-4bfb-91f6-acff5bf10f39,Inbound,Returns,Reverse Pickup Enquiry,na,861b12be-f74a-4e05-a352-d837691154ba,,18/08/2023 14:45,18/08/2023 14:46,18-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
98287cf0-9676-4041-9694-3914c235f276,Inbound,Returns,Reverse Pickup Enquiry,,7193c2f4-1033-423d-b2a4-21834e5fe1ca,,19/08/2023 00:26,19/08/2023 09:48,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,2
06641bb3-330c-4e8c-afe5-fa6624f04907,Inbound,Returns,Reverse Pickup Enquiry,,3f429d70-6612-4b48-953e-d06058e0df81,,19/08/2023 14:43,19/08/2023 14:52,19-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
d4b643d6-28ed-497d-a982-95c45c2978be,Inbound,Returns,Missing,Quite happy with the steps taken to resolve my delivery related issue.,3a1280c8-67bc-4d58-bcd6-f5a759fff53c,,19/08/2023 15:20,19/08/2023 21:13,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
ef8348f2-c4ea-4aac-ab12-c7da5be9d7fd,Outcall,Cancellation,Not Needed,,272ec337-ded8-440b-bb6a-cc54c01f9f90,15/08/2023 12:42,19/08/2023 20:37,19/08/2023 20:41,19-Aug-23,RAIPUR,Mobile,23999,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
22a84890-b30e-4406-9872-265f79e2bb18,Inbound,Returns,Reverse Pickup Enquiry,,51301e29-2e0e-42eb-9853-edd27cdaaa0f,,18/08/2023 12:57,18/08/2023 13:44,18-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cf9d8afd-6193-448f-881f-5e43d327c89b,Inbound,Returns,Missing,,e1ec9af7-64ce-48c7-925b-2377eb2e59e6,,18/08/2023 15:06,18/08/2023 15:26,18-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
0e4de0c6-3dbc-408f-b2c3-c0c351e24712,Inbound,Returns,Reverse Pickup Enquiry,,7e1f7935-0216-41a4-bd81-fff308d0a158,28/06/2023 11:50,18/08/2023 10:58,18/08/2023 11:02,18-Aug-23,HYDERABAD,LifeStyle,269,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,4
f55209c6-edf9-49af-98f2-ee49072c7972,Inbound,Order Related,Delayed,,af299d88-5125-4d88-8610-c73007b36010,,18/08/2023 21:30,18/08/2023 23:55,18-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
91f4eb94-9b7c-49c8-87fd-2076af66936f,Inbound,Refund Related,Refund Related Issues,Behaviour was polite ,09d92cde-c98d-4dab-8d6a-1d76f95ee34f,,18/08/2023 11:42,18/08/2023 11:44,18-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
e196ab8f-2151-49f6-bf77-3919d898dfd0,Inbound,Returns,Reverse Pickup Enquiry,,60150cb1-9194-4360-b51b-4d2978fe81ff,,18/08/2023 12:43,18/08/2023 14:29,18-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,1
cebda8e9-7e60-4128-85e1-79197d69bce1,Outcall,Returns,Reverse Pickup Enquiry,,ec842f73-93bb-4b0c-ab5b-7b74fad94bf2,,18/08/2023 20:28,18/08/2023 20:29,18-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
50b7a8ee-a714-468a-87b8-d8056b60a704,Inbound,Refund Related,Refund Related Issues,,e3a434bb-154f-438f-ae0e-5578a1e93183,15/08/2023 17:03,19/08/2023 12:40,19/08/2023 12:41,19-Aug-23,ADIPUR,Mobile,59999,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
bcd83e0c-3c2c-4873-a419-04fbf5ca5bc3,Inbound,Returns,Reverse Pickup Enquiry,,3ff2b7d3-5d67-4788-b9fe-401fedd16f84,,18/08/2023 13:46,18/08/2023 13:47,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
678efb74-8228-44d9-8dac-3b5128605411,Inbound,Returns,Reverse Pickup Enquiry,Best,c5fda5ec-13ca-4ead-8ed7-70e5e045b3da,,19/08/2023 13:06,19/08/2023 13:07,19-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b4ec2363-3b2e-4b59-ac99-df717e9f0f68,Email,Feedback,UnProfessional Behaviour,,44ae7343-4409-47d8-9c03-f605385ac87d,09/08/2023 09:49,19/08/2023 11:13,19/08/2023 11:14,19-Aug-23,PRAKASAM,LifeStyle,2299,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
7d20ee94-3b41-4985-bac2-ac437a87a8e4,Inbound,Returns,Reverse Pickup Enquiry,,f075432b-aa4d-410c-97e8-8ecedbb13fa0,,18/08/2023 09:38,18/08/2023 11:01,18-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
0d23b053-cecb-4b48-82b1-92cde164623f,Inbound,Returns,Exchange / Replacement,,29029bf1-ba0a-4290-8199-bd9277e3c50a,,18/08/2023 10:13,18/08/2023 10:14,18-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
6751d31a-29e1-4f71-862f-c97406cea8fc,Inbound,Order Related,Delayed,,55a14102-b7e6-4ef2-8137-e033ca268fed,,18/08/2023 20:04,18/08/2023 20:23,18-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
dd628c4d-3686-4d29-8a62-6292a3ed7de8,Inbound,Returns,Service Centres Related,Sapot is very nice,aa1d5f35-640b-4b0f-991e-8a3514120876,,18/08/2023 16:01,18/08/2023 16:04,18-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b32eabff-97bc-4587-8606-848124be03ba,Inbound,Returns,Return request,,6dbb2ba0-3b33-4d1f-903b-1ef41be34088,,18/08/2023 17:52,18/08/2023 17:57,18-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,4
958d803b-0324-4c40-b2f2-ce8b97b2ba5d,Inbound,Order Related,Priority delivery,,974c9706-3092-4a36-8c5d-ea2ba2b6189e,,18/08/2023 19:33,18/08/2023 19:33,18-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,4
4e514022-c6f6-4807-aa9e-23dac5108c08,Inbound,Returns,Exchange / Replacement,,57362a60-2c47-44f5-a06e-0047849d7c07,,19/08/2023 14:49,19/08/2023 16:22,19-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
87f3a257-fc94-4a75-9f31-9ac8f3ff224d,Inbound,Returns,Reverse Pickup Enquiry,,eb7bc390-b862-47e4-b808-747de102cb51,,18/08/2023 10:28,18/08/2023 10:29,18-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
4b05bf53-bbe7-41c4-8218-f0586cb57f52,Inbound,Returns,Return request,Good job ,81961bde-0d78-4af5-9ce8-64d29b21a1e7,,19/08/2023 17:18,19/08/2023 17:19,19-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
febac8c1-47f3-49d9-ab7b-fd00974c7c16,Outcall,Returns,Fraudulent User,You  (Shopzilla and team) are the best. Nothing required to improve.. Thanks ashima,26dfec4b-661b-4ded-b99c-d6f0259534e8,,18/08/2023 01:28,18/08/2023 01:29,18-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
5a5cf90e-f994-484a-abad-962691d885fc,Inbound,Returns,Fraudulent User,,b70ad457-ed98-4948-9028-2556b022b386,,18/08/2023 10:52,18/08/2023 10:55,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
e84b55f3-59fc-4934-9143-f588d74e6f9f,Inbound,Returns,Reverse Pickup Enquiry,I like ,bb62d963-0f85-404c-a033-43c83d92bc81,,18/08/2023 15:47,18/08/2023 15:48,18-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
929c0abd-fd0a-4193-bc6c-730b926ffeb4,Inbound,Returns,Reverse Pickup Enquiry,Really liked ur service ,8472a7f5-3641-4e95-a746-f28453a903d9,,19/08/2023 18:59,19/08/2023 19:01,19-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1ae8aac3-4edb-4fbc-97dd-36cf744b9840,Inbound,Order Related,Delayed,,523192ba-8bbf-497f-bf36-c425ca75340d,,19/08/2023 12:12,19/08/2023 12:19,19-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
4ed4720b-e2f1-4d41-84c0-019512e19b6e,Inbound,Cancellation,Return cancellation,Unhappy with Shopzilla,2c68e610-48d9-4111-9ca0-134c3bcc6060,,19/08/2023 09:17,19/08/2023 09:21,19-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
d72b7e8b-8f34-4eaa-b98a-8991defee76d,Email,Refund Related,Refund Enquiry,,b5e44396-91ca-437c-90fe-bcb95785d160,,19/08/2023 18:18,19/08/2023 18:21,19-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
233c94c7-d10c-4b47-bf58-9e1004728694,Email,Refund Related,Refund Enquiry,,c742bf62-04de-49d9-9a3a-50a6f1f082fb,14/08/2023 18:32,17/08/2023 10:59,18/08/2023 11:10,18-Aug-23,PURULIYA,Home,255,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
43d4c938-ba04-409c-93ad-7c72ddfe7abe,Inbound,Returns,Reverse Pickup Enquiry,,9a798865-379c-4252-9d0e-ee1a5d57f9ca,,19/08/2023 08:12,19/08/2023 10:19,19-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
85fd6b2f-6eba-4381-a9bc-bfc07850ad55,Outcall,Refund Related,Refund Enquiry,,74266fac-4648-4c07-b1ae-7a08a1abf336,27/07/2023 14:07,18/08/2023 20:19,18/08/2023 20:22,18-Aug-23,FARRUKHABAD,Books & General merchandise,319,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
68b0976b-6b14-4df6-876a-209bb37a7e32,Inbound,Order Related,Delayed,,38b22d28-0d5e-4544-9146-5f9f01f15a47,14/08/2023 10:35,19/08/2023 14:09,19/08/2023 14:16,19-Aug-23,LUCKNOW,Electronics,1099,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,4
fc8f8444-2519-47a7-8a29-2ed302078092,Inbound,Refund Related,Refund Enquiry,,0d4fcc91-e326-4626-bdb4-b53c3ec08610,,18/08/2023 09:21,18/08/2023 09:26,18-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
e89a4166-cff2-4422-ad13-ce27e6fc2455,Outcall,Order Related,Delayed,,ac5f2ef4-1372-4f26-b26b-2fc091990c50,,19/08/2023 18:53,19/08/2023 18:56,19-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,4
686d776c-5f26-4a9c-b129-613e47d6e47a,Outcall,Product Queries,Product Specific Information,Good ,d7a5d88d-7cae-4db7-9954-14aa4acb3e35,,16/08/2023 20:50,19/08/2023 06:07,19-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
ca0157fb-e419-4596-85a0-04b88e17f0ae,Inbound,Returns,Reverse Pickup Enquiry,,27875da1-c7c5-4c46-8882-e23ea6896112,,18/08/2023 20:17,18/08/2023 20:25,18-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
57e7f29a-be08-41f1-8a2a-7e55e5cd65d5,Inbound,Returns,Return request,Wisdomshoppe sent me expired perfume. On Shopzilla website the expiry date was December 2024.I'm waiting for the replacement. I have zero confidence in Shopzilla that I will get a genuine replacement.,06c36726-78cf-4603-ab90-f9a7461b9110,,19/08/2023 10:59,19/08/2023 14:24,19-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
96bd3258-7e52-481a-aed0-3388f0cf6356,Outcall,Returns,Missing,,419a83c7-8f92-4dd5-ac91-eb4224793eb3,,19/08/2023 16:06,19/08/2023 16:16,19-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b55d581c-8ffa-416a-9cda-37c2393378d2,Inbound,Order Related,Order status enquiry,,0596b760-c3d6-4b47-9300-9af419fd606b,06/05/2023 06:36,19/08/2023 18:32,19/08/2023 18:39,19-Aug-23,BANGALORE,Mobile,16999,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
f4da0ac4-39cb-4ee0-8db2-f80629ac8aa9,Inbound,Feedback,UnProfessional Behaviour,Very good ,2766baee-354b-4176-a18c-219456072d16,07/08/2023 11:26,17/08/2023 17:09,18/08/2023 16:26,18-Aug-23,NEW DELHI,Books & General merchandise,377,,Mike Fields,Madison Kim,John Smith,>90,Split,4
173bd49e-73c7-4a5a-96b1-1e2e026588db,Inbound,Returns,Return request,,b19929dc-7c17-435e-8cce-5a7ea3bcdd56,,18/08/2023 10:58,18/08/2023 11:02,18-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
04bc814a-6007-4394-a41e-f5bafbbab24e,Inbound,Order Related,Seller Cancelled Order,"useless customer support executive, either they ability to understand customer issue or capability to resolve same. just waste of Shopzilla money and customer time",3055b740-a2b8-431e-9e5e-7e06d2095957,,18/08/2023 14:24,19/08/2023 10:39,19-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
a941ed72-0453-4650-a345-0deb5ed3e6f1,Inbound,Returns,Reverse Pickup Enquiry,,2004782c-7b1a-4376-965d-086ae2fe1e4c,,18/08/2023 14:52,18/08/2023 14:58,18-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
c636f746-5725-4278-9ebb-c35f871a0a68,Inbound,Order Related,Delayed,,de6b2e04-53c8-47c8-bd69-3d2bac810999,,19/08/2023 10:59,19/08/2023 11:20,19-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,1
e50c9ff2-b1ff-48ce-8d9a-6d3a9582a16e,Outcall,Others,Call back request,,514a57f9-a10f-4349-866b-3c3c70382c34,,19/08/2023 21:57,19/08/2023 22:01,19-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
d6cedba0-d48a-44c0-9f2d-bbb7a8614530,Inbound,Order Related,Installation/demo,,00feec24-02ca-46ca-8d9a-6be5be202485,,18/08/2023 14:46,18/08/2023 17:10,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
583ffe6a-2108-4e4a-aed5-1db8bc8b9e22,Inbound,Refund Related,Refund Enquiry,,1d52ed5e-4bf1-41d7-bb63-bfe8c8b62725,,18/08/2023 15:50,18/08/2023 15:54,18-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ba964dbe-39ed-4d88-8946-01bd78ccf0bf,Outcall,Returns,Reverse Pickup Enquiry,,68aa699a-244c-4acd-9dcb-dce9c0751b54,,18/08/2023 21:50,19/08/2023 16:12,19-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1d4bf615-868d-4fd3-90e7-8118d0c233ed,Inbound,Returns,Reverse Pickup Enquiry,,9aa30c2a-b7c0-450e-aaf2-190f19b45ff8,,19/08/2023 09:44,19/08/2023 09:52,19-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,4
7ba9c3ef-6675-4cea-9823-bc032b432357,Inbound,Returns,Reverse Pickup Enquiry,Rong,47d07a1f-f4c4-4af0-a027-6cb49723b992,,19/08/2023 17:03,19/08/2023 20:00,19-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,1
8ecff52c-7bc4-4944-bb2b-87df06372bc7,Inbound,Returns,Reverse Pickup Enquiry,,cd2db75f-f653-4007-8d7d-c37656522d2e,14/07/2023 20:35,18/08/2023 17:40,18/08/2023 17:48,18-Aug-23,RAMPUR,LifeStyle,412,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
5d276db4-e831-4a90-8116-be628996b0ce,Inbound,Returns,Reverse Pickup Enquiry,,37d347c5-cd37-4bb7-870c-538e47ba90b9,,18/08/2023 09:54,18/08/2023 09:55,18-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
6f78e9a3-d6ab-4395-828b-6420b6b678d2,Inbound,Refund Related,Refund Related Issues,,8bbc597d-d20c-4e54-b364-eac9d3fc2660,,18/08/2023 10:20,18/08/2023 10:50,18-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
27ad765f-0dd4-4b08-9c08-a48d636d7ee1,Inbound,Returns,Reverse Pickup Enquiry,Very happy feel customer service representative very good,7166f25b-179d-4869-8aca-75bce56465c0,,18/08/2023 13:50,18/08/2023 13:51,18-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
8a7459c1-916e-416a-a0f2-4b79014983cc,Inbound,Returns,Fraudulent User,,b6818a13-d380-4fa3-9a73-23f14b9914b0,,19/08/2023 16:22,19/08/2023 20:21,19-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
49c74aa7-8f65-4b28-8ddd-e18c05762f0e,Inbound,Order Related,Installation/demo,Executive is osm increase his salary ,411a8c0a-7408-4145-9e63-df3b829e44f6,,19/08/2023 15:12,19/08/2023 16:18,19-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,4
af433ace-b9eb-4307-ae25-3ee2521baeca,Email,Order Related,Delayed,,5c6906b3-8bee-4d83-a66f-24a797ce3dda,11/08/2023 14:02,18/08/2023 13:57,18/08/2023 14:00,18-Aug-23,HOJAI,Books & General merchandise,303,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,3
ebfcc962-91eb-41a4-a1c2-69e198ab4460,Inbound,Order Related,Order status enquiry,,c7ea11e0-9113-4978-a493-c64310e377fc,,18/08/2023 10:27,18/08/2023 10:30,18-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
e84bbe9b-5cfa-466f-b93b-4d4acae0b045,Inbound,Returns,Missing,,e72264e1-59ec-4006-ae4a-4559440cc396,,18/08/2023 13:01,18/08/2023 13:03,18-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
b025341c-5ec3-4490-97b5-f06ed34597aa,Inbound,Refund Related,Refund Enquiry,Thank you so much,06032057-e7be-4fe9-b96a-e49f944ccaef,,18/08/2023 15:42,18/08/2023 15:46,18-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
4e43a7b3-c8e0-4b20-87f6-417ae5f47a66,Inbound,Payments related,Online Payment Issues,,7d396fda-40d2-4bf0-9e44-49ab49918828,,18/08/2023 20:59,18/08/2023 21:01,18-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f72771ba-da1b-4c9a-ba55-80ef8f5a481a,Outcall,Returns,Missing,,2d514a70-8e08-4074-b0e5-1771e8da7828,,19/08/2023 09:10,19/08/2023 09:12,19-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3db9d0f6-83fb-46e5-b3cd-1fb42c28cbd8,Inbound,Returns,Reverse Pickup Enquiry,My product machine please help me very bad service Shopzilla company,6c103403-4118-4020-b212-a439c034b060,,19/08/2023 11:30,19/08/2023 11:33,19-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
b3dc2ce1-1241-43e4-8be1-30c7c8c0e224,Inbound,Order Related,Order status enquiry,Ok,46c5612d-895a-459d-a7da-8b4f443fa5a4,,19/08/2023 15:28,19/08/2023 15:36,19-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
51e1c6f8-357f-4133-945c-3756c79ff995,Outcall,Returns,Reverse Pickup Enquiry,,7ca53d1d-a9a3-4a69-8488-64f985678ff7,04/07/2023 14:27,19/08/2023 19:11,19/08/2023 19:13,19-Aug-23,GORAKHPUR,Books & General merchandise,265,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
33f59905-b826-49d4-81f9-f40c75ae8d37,Inbound,Order Related,Delayed,,e8c3f3ac-e63e-481e-af8c-96c71d586154,12/08/2023 15:12,19/08/2023 11:16,19/08/2023 11:17,19-Aug-23,HYDERABAD,Home Appliences,44999,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
71fadd24-17ef-49e7-a1c9-c001ef40af57,Outcall,Product Queries,Product Specific Information,Good ,ecd09680-2ca4-4da6-8066-9e6d00503c72,,18/08/2023 20:13,18/08/2023 21:46,18-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
d76f48c2-8c7d-4c4a-a7d1-993ec1895eee,Inbound,Order Related,Delayed,Should mention delivered to   name\",9871bf41-2e46-41b1-acb5-ae12750b8722,,19/08/2023 12:55,19/08/2023 12:57,19-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
1a06fcd2-643c-458a-a0d2-37a0fe3c926e,Outcall,Product Queries,Product Specific Information,,a47c1705-a0cf-48b1-b7dc-b6836428f559,,19/08/2023 18:09,19/08/2023 20:14,19-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,2
fcb8edfb-0267-412b-846f-a07c517d7704,Inbound,Returns,Return request,,0d1bc545-0642-499a-9711-efbf7c376eb2,,19/08/2023 09:38,19/08/2023 09:41,19-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
e16cda3b-33d3-4054-809a-1312b82dd082,Inbound,Returns,Reverse Pickup Enquiry,Block such type of vendor to avoid defamation and trust on Shopzilla .,1f6371a3-e0e3-42fb-a39a-4cf382db06d9,,19/08/2023 09:50,19/08/2023 11:28,19-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
6e2a64e2-1196-4126-8ae0-5984f74dcbdb,Inbound,Returns,Fraudulent User,Tnx,2173aaf4-e481-4422-8a41-818992f5a84d,,19/08/2023 16:58,19/08/2023 17:02,19-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
90d52894-a7ea-411a-b351-e9341803c105,Inbound,Returns,Reverse Pickup Enquiry,,d213d63f-780c-4155-816f-e78126f60636,,18/08/2023 09:16,18/08/2023 13:51,18-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
7c9f7c15-2035-480c-8ab6-d692614f58d4,Outcall,Refund Related,Refund Enquiry,,c283221f-14fa-4cdd-9823-a250b0cbd3bc,,18/08/2023 16:29,18/08/2023 16:37,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
4e4e42f4-d793-4c10-82b4-a4c09fa54ec1,Inbound,Order Related,Delayed,,60a988e7-fa6d-4ece-b676-5c6516efdf07,,18/08/2023 16:53,18/08/2023 17:30,18-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
e0336abb-7f11-4383-acda-6a6dcf083565,Inbound,Order Related,Delayed,"Please my humble request for Shopzilla team, don't give wrong or fake delivery date. From last 3 orders of mine are delayed in delivering. Don't fool customer by sharing fake delivery date. I hope understand my problem ",24ac93f9-c6bd-48b1-85f9-d1d9ea7d62b2,,19/08/2023 08:20,19/08/2023 08:25,19-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
c2025244-f72b-45ce-a864-503137abac38,Inbound,Returns,Reverse Pickup Enquiry,,cea53124-7e33-48ec-a7b7-72b3ce624c88,,19/08/2023 12:12,19/08/2023 12:23,19-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
1269c7c0-2f98-494e-96ee-66603a7e23d5,Outcall,Returns,Return request,Please update my phone number ,7ee4a555-7ba0-406a-9b64-60131af9a7b3,,19/08/2023 19:48,19/08/2023 19:52,19-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
5c00d508-5c1f-4613-b1d3-926c60bb8509,Outcall,Shopzilla Related,General Enquiry,Nice ,7b404074-2db9-4dbc-9537-56ccd845d9a3,,19/08/2023 20:03,19/08/2023 20:09,19-Aug-23,,,,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,5
58ee22d4-2f87-4182-b13a-e24338b51278,Inbound,Returns,Reverse Pickup Enquiry,,385963dd-5b20-474a-9c60-1713c7debd8b,,18/08/2023 13:57,18/08/2023 13:59,18-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
234e0cc8-9c3f-4585-be06-53e033a7772c,Inbound,Returns,Reverse Pickup Enquiry,,a78635f9-44ac-4673-a3a2-c4b6bc9d3cb7,,18/08/2023 17:09,18/08/2023 17:10,18-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
62b8f1e2-cdf7-4bac-9bed-0a1ff6837195,Outcall,Order Related,Delayed,Delivery agent and hub address,9ccf43ab-2c39-4ce8-9532-e5daa2053bd0,,19/08/2023 08:45,19/08/2023 08:53,19-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
2e611ee1-de09-4d47-9674-8fd4f0763a0d,Inbound,Order Related,Invoice request,,d9b3f918-84ec-41da-bda8-67d301aac205,,19/08/2023 16:57,19/08/2023 17:00,19-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
ffc12720-5353-4355-a62a-4b0ea2f56173,Inbound,Order Related,Priority delivery,Thank you sir,2cd1bb88-630b-41b7-bfef-2a9f2fc6f8eb,,18/08/2023 09:49,18/08/2023 09:52,18-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
fd8299ec-8f84-4602-b950-068bf1b2a185,Inbound,Returns,Reverse Pickup Enquiry,"Please check carefully, when you send parcel",3d462d83-e337-4b39-8062-1ff1079ebddc,,18/08/2023 11:25,18/08/2023 11:29,18-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
0219c579-962f-4e3e-be59-e3bd4472d6ea,Inbound,Returns,Return request,Nice,20755abf-62f5-4b04-a022-9d0c4ecf89f6,,18/08/2023 11:48,18/08/2023 12:00,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
01661f6b-1c4a-4bf5-bb83-8df31e9dc87a,Inbound,Order Related,Installation/demo,,505e9c4b-8fb2-4df3-a494-b575cc6ef90e,,18/08/2023 15:37,18/08/2023 15:40,18-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
0768390f-d4da-46d1-b16f-c419d75fd04d,Inbound,Order Related,Order status enquiry,,5a094fbb-0d68-4f79-942b-0517a483adc6,,18/08/2023 21:08,18/08/2023 22:03,18-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,3
38ec0b62-96b8-4d6a-8af2-acfa01da9117,Email,Order Related,Delayed,Let night help ,6f00909e-f5a7-48f8-902e-de202f304d2c,,18/08/2023 21:32,18/08/2023 23:56,18-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
9ab7e749-2e09-4d48-9fc8-3233e413969a,Outcall,Returns,Reverse Pickup Enquiry,Very good ,55a0af82-961a-4a85-8bd9-16f2f8175745,,19/08/2023 00:15,19/08/2023 00:21,19-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
882d3db4-16a6-421f-9f7c-a097a8b8eb98,Inbound,Returns,Reverse Pickup Enquiry,Good ?? ?? ?? ?? ,d6c043a1-34e3-467d-8d2b-0e9dd5d96eae,,19/08/2023 08:50,19/08/2023 09:04,19-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8608121a-50bd-43c0-b6d2-c5dc9b0b8f6f,Outcall,Order Related,General Enquiry,,6f6001a4-03f5-43d1-abcc-65939893a818,,19/08/2023 16:33,19/08/2023 16:35,19-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
d9777943-1281-438b-b02d-d5ce3c23b970,Inbound,Order Related,Delayed,,719f094f-976e-46bd-8d76-69342df909bf,09/08/2023 21:58,19/08/2023 17:10,19/08/2023 17:13,19-Aug-23,JAJPUR ROAD,Home,1099,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
2df5457e-dced-4fb5-9273-ff782e5f3fbb,Inbound,Order Related,Order status enquiry,,ad873457-3b66-40fc-8c31-f40fc0b790a6,,18/08/2023 20:03,18/08/2023 20:36,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
9ab00fd2-5203-40d2-83d3-98104831c83f,Outcall,Returns,Exchange / Replacement,,06880f2f-f8bd-4a3e-a0f4-2a4ec9a540ca,,18/08/2023 23:42,18/08/2023 23:59,18-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
e248cb7e-36ff-4c36-bb91-ca3bc9822397,Inbound,Returns,Reverse Pickup Enquiry,,d228d31b-632c-496e-ad41-4d1e58311ca2,,19/08/2023 08:42,19/08/2023 08:43,19-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,1
7663ba20-393d-41fb-8fac-da9f8328cbf4,Inbound,Returns,Exchange / Replacement,,e22cf578-d7df-43db-99d6-fe72cd91eb6d,,19/08/2023 16:03,19/08/2023 16:15,19-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
c41e7c62-1c53-488e-bee0-f1dea5246d98,Inbound,Returns,Return request,,cdbd9f86-f7e5-4786-ae8b-a7540d06218b,,19/08/2023 17:33,19/08/2023 17:33,19-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
970c6017-3fef-4b32-b736-bd3f9cd51c88,Inbound,Returns,Fraudulent User,,f39b4fd7-c99e-40a7-b6c2-262b65131506,04/08/2023 21:34,17/08/2023 12:17,19/08/2023 09:42,19-Aug-23,NANDED,LifeStyle,1169,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
bda1a499-9e3d-419d-bef6-7098ba416e5a,Inbound,Returns,Return request,,729ab27c-fda0-43f2-8f6e-1a61e94b449c,14/08/2023 14:52,18/08/2023 07:42,18/08/2023 07:52,18-Aug-23,MUZAFFARPUR,Electronics,1099,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
453d8540-c8cc-4ce3-9de2-90c7a5fc502e,Inbound,Returns,Service Centres Related,,8662cd6c-3904-4d30-ac18-4674e87de408,20/10/2022 20:12,19/08/2023 14:12,19/08/2023 20:05,19-Aug-23,DIGBOI,Electronics,1699,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
28a7f5a8-e449-457e-b5ed-2d196e70187a,Inbound,Returns,Return request,Good,429fd7ae-2671-4e6d-ba3c-ba56fd6e3a14,11/08/2023 18:52,17/08/2023 21:43,19/08/2023 12:04,19-Aug-23,BARDHAMAN,Books & General merchandise,230,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
51ba49a6-342c-4cba-b707-f5c57831f311,Inbound,Returns,Return request,,29b59e76-bd0f-4d1a-9fd5-5b1ab80ea2ee,,19/08/2023 00:13,19/08/2023 00:23,19-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
20242ff7-a28b-4a54-bf89-51cd82308b52,Inbound,Returns,Damaged,,006c0fa1-2d3c-48cc-a5a8-94e58866c09b,,19/08/2023 10:46,19/08/2023 11:04,19-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9ea25eeb-e5ab-4592-9276-68900463b01c,Inbound,Product Queries,Product Specific Information,,d96ce4b4-1260-4861-91a5-8645761f3e60,,19/08/2023 11:11,19/08/2023 14:36,19-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
b409fbcf-aae4-489c-933a-53dc5afe12ac,Inbound,Returns,Missing,,af2c4054-ca60-4a7e-a817-db2080e38512,03/08/2023 11:30,18/08/2023 09:41,18/08/2023 14:48,18-Aug-23,SWAIMADHOPUR,Electronics,999,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a45acb2c-d1f1-493b-a766-a2dda5a7634e,Outcall,Order Related,Seller Cancelled Order,My order is being cancelled by seller again and again,d5965e07-bd66-443e-a33c-cd523d35782a,15/08/2023 21:10,16/08/2023 16:38,18/08/2023 09:26,18-Aug-23,CHAKRADHARPUR,Mobile,77999,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
9c27daeb-e9b1-4d1a-8f34-c422b9dee209,Email,Returns,Reverse Pickup Enquiry,Very good response,82023a60-5de4-44e1-b27d-44f576aab5b0,,18/08/2023 13:34,18/08/2023 13:36,18-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,5
519a8ac6-ff4e-45fe-b0a6-ab23a4498245,Inbound,Refund Related,Refund Related Issues,,efae62a9-c106-444a-b548-8b058367c111,,18/08/2023 14:44,18/08/2023 14:46,18-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
2624eaf6-19fd-45a3-a9f1-43977a956647,Email,Returns,Wrong,,4627c5b5-75f2-42f0-8d24-20c4fe5c3d83,,19/08/2023 11:48,19/08/2023 11:49,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
f55ff7a4-9782-4ee7-8ff6-ef9ba130fae7,Inbound,Returns,Reverse Pickup Enquiry,,166dcf03-2529-4e86-bf0e-66a6b05d1f52,,19/08/2023 08:59,19/08/2023 09:06,19-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
431dd06d-50bd-4885-b191-3b0edbd596f1,Inbound,Refund Related,Refund Enquiry,,fe322db5-c42e-4ad3-a361-aab96b6a231b,,19/08/2023 18:16,19/08/2023 18:20,19-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
b8395c53-4556-4faa-94e1-55091d05e13f,Inbound,Returns,Reverse Pickup Enquiry,,d1f981ca-08d5-47fa-8c48-f47d64114b19,,18/08/2023 21:53,19/08/2023 11:06,19-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
4fbb01f9-59f8-4161-8f7c-5eea3293bf2a,Inbound,Returns,Wrong,,9cc11691-4e45-4bfc-bfbb-853179de2e3c,,19/08/2023 06:13,19/08/2023 14:39,19-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
ae18fa71-9587-435d-a449-6ee8f7970c38,Inbound,Refund Related,COD Refund Details,,cfd88418-ba41-4d8e-a93a-be0b29365abe,,19/08/2023 16:47,19/08/2023 17:35,19-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
51701881-258d-41b7-aea5-1f10908a387e,Inbound,Returns,Reverse Pickup Enquiry,,5361d646-a03c-43e1-b8dc-e97a2c3656d1,,19/08/2023 21:44,19/08/2023 21:48,19-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
9bf79659-ac47-4916-a32a-5b0829c999d7,Inbound,Returns,Service Centres Related,,b9d2524d-43f4-4900-8816-6e7d90c8ef0f,,18/08/2023 06:37,18/08/2023 06:41,18-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
8a758ce8-0b51-4e60-b0c3-39817e9f4450,Inbound,Order Related,Installation/demo,very good saport ,eeb5bcb8-d472-4b4d-88ce-7db95f8da229,,18/08/2023 14:38,18/08/2023 15:06,18-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
4e952541-6765-4dfb-bdee-b1d58884a51a,Inbound,Returns,Reverse Pickup Enquiry,,0930fdbc-61ac-4a9a-9211-7ebf7d186032,,19/08/2023 11:47,19/08/2023 17:21,19-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
666bc48f-547a-4037-906a-e190eff20636,Inbound,Payments related,Payment related Queries,,243ddf74-7fb2-463b-9d20-b59fa595c36b,,19/08/2023 12:06,19/08/2023 12:14,19-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,4
e0ab8f22-6986-4e27-a50d-2f0588d9cb10,Outcall,Returns,Return request,,1d806d5c-c0ca-4e5e-ba4a-d1cb7142bac3,,19/08/2023 13:50,19/08/2023 13:53,19-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
68a53ddc-2cb6-4e51-ab23-6779bb77c808,Inbound,Cancellation,Not Needed,,70c8ac75-f05d-4cd6-9c94-d654f4e2c410,10/08/2023 10:14,18/08/2023 08:41,18/08/2023 09:32,18-Aug-23,,Home,804,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
db0944b5-b941-4dd1-b861-d8d58bb8ff8d,Inbound,Returns,Wrong,,80ff995f-6791-41e7-b310-537a57edef41,11/08/2023 00:33,16/08/2023 14:19,19/08/2023 19:51,19-Aug-23,INDORE,LifeStyle,679,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
6ef32c78-82a7-4a21-a3cc-f7e4d1a728b4,Inbound,Returns,Reverse Pickup Enquiry,Thanks for Shopzilla,69a1adce-d64a-48fe-83e6-7c720ae5093b,06/08/2023 06:32,17/08/2023 20:09,18/08/2023 10:49,18-Aug-23,GANGARAMPUR,Home Appliences,1399,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
85dc5676-e111-4b83-9c8d-b774118f0d1c,Inbound,Shopzilla Related,Account updation,Thank you ,de753404-cf18-4a5d-8927-ee8d7d9311eb,,18/08/2023 10:19,18/08/2023 10:24,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
20b8e69e-b282-4e75-af76-c66bd779aec5,Inbound,Returns,Reverse Pickup Enquiry,Pls help & replace product ,f29039bb-d626-487a-bb77-8d3047805ff5,,18/08/2023 12:55,18/08/2023 12:56,18-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,3
266a6c92-3168-4082-8ef7-c5c8fa0fb6ab,Outcall,Refund Related,Refund Enquiry,  chit se bahut   ,69c4e7b7-201e-4fbe-a9d8-e8493bcec3f3,,19/08/2023 07:13,19/08/2023 07:25,19-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
6b8ee302-860a-48b3-b192-a207bd9ec9de,Inbound,Returns,Reverse Pickup Enquiry,,a557ecc9-6277-4d46-b877-39c41954b6ba,27/07/2023 21:08,17/08/2023 19:21,18/08/2023 09:52,18-Aug-23,GORAKHPUR,LifeStyle,2149,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
9cbeccb4-5f10-460c-a86f-c4c3db11a27b,Inbound,Returns,Fraudulent User,,aa5d44f7-5d56-47e8-b544-bbee36a6ba1a,12/08/2023 10:07,18/08/2023 06:52,18/08/2023 06:53,18-Aug-23,MUZAFFARPUR,Books & General merchandise,571,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
c65f5559-0255-4d64-a420-a28747ab1bf4,Inbound,Refund Related,Refund Related Issues,,76c95d8f-5605-4c5c-98a8-a46bcbcbedc5,,18/08/2023 10:43,18/08/2023 11:11,18-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b50bf678-ca62-45c0-b4d8-d9dbf15f3699,Inbound,Order Related,Delayed,Nice and supportive exicutive ,f2b965b5-e23f-42b1-8dc9-3734f9b5c391,,18/08/2023 18:49,18/08/2023 18:49,18-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
07e1dd01-4948-4059-974f-052c214f4ae0,Inbound,Returns,Reverse Pickup Enquiry,,18d5a595-edc4-47b5-b282-f4989caf76ea,,19/08/2023 20:42,19/08/2023 20:43,19-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f598fc21-f06f-44fa-86a5-1a631eb2d37b,Outcall,Order Related,Delayed,,a1813c10-f3ac-4f13-94e6-50b3fb04112e,08/08/2023 19:55,18/08/2023 17:57,18/08/2023 17:58,18-Aug-23,AMBATTUR,LifeStyle,499,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
bb7a50e4-f993-4329-bcf9-594073c29560,Inbound,Shopzilla Related,Signup Issues,,428dfa47-fc24-4f69-a8ba-ce414428173a,,17/08/2023 13:52,18/08/2023 12:45,18-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
6c25921f-cb80-4147-8f46-ead4b9671880,Outcall,Returns,Return request,,8c284f60-7b04-4b50-b52d-739694598854,,18/08/2023 13:13,18/08/2023 13:17,18-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
e1dbb2ad-e10f-4cd0-a069-e46f28169c12,Inbound,Returns,Reverse Pickup Enquiry,,1be2948d-1cff-4923-8c6c-03306e862691,,18/08/2023 17:50,18/08/2023 17:52,18-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
350b913f-ac44-4d54-8fa2-3cf6631a6689,Outcall,Returns,Return request,,5b454f5c-8f35-43dd-8cee-45e64d326e39,,18/08/2023 19:09,19/08/2023 19:10,19-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
49d1025a-3ace-4f7d-bc6a-68a5bc778607,Inbound,Returns,Reverse Pickup Enquiry,,4f6cdc2d-bc43-459d-95b4-1dbc48a00960,,18/08/2023 18:54,18/08/2023 18:57,18-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
9c50a0b5-a1a3-4fea-8dde-a0ef0913c1ad,Outcall,Returns,Service Centres Related,Very supportive,8b29dea2-6a78-4e63-9400-e4866517a86b,,19/08/2023 13:57,19/08/2023 13:58,19-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
4f955295-8eaa-4b5a-a7d7-e970ae7d87db,Inbound,Order Related,Installation/demo,,d0076710-5761-418d-823c-db3db7a90e2c,,18/08/2023 12:16,18/08/2023 12:20,18-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
045bbbfd-d081-402c-9401-5855941d0893,Inbound,Returns,Reverse Pickup Enquiry,,053bda66-af68-4e70-9e31-3992501a0872,,19/08/2023 19:27,19/08/2023 19:36,19-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
116a294b-d95b-495f-ab92-e2aadf9e31de,Email,Order Related,Installation/demo,"Very bad experience my issue is not solving,I try many times but not solved yet my issue ",c3a74e15-30cd-4079-8861-4041d490dec7,23/10/2022 14:58,19/08/2023 10:23,19/08/2023 10:26,19-Aug-23,KISHANGANJ,Electronics,494,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
37e91a1d-bda0-40d2-96fc-344ab03707d0,Inbound,Returns,Reverse Pickup Enquiry,,ac62633d-30c1-4560-bb0f-817857f4426b,,18/08/2023 11:38,18/08/2023 11:40,18-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
e61a70b3-7e57-4fa7-95af-bb10e71fb87d,Inbound,Feedback,UnProfessional Behaviour,,203d3b46-8618-4345-959e-f093baba6c5b,,18/08/2023 20:51,18/08/2023 21:21,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
882d3a0c-914f-4068-828b-80bbfd882046,Inbound,Order Related,Delayed,,69d27048-b343-4e78-8fbe-6d61b8087942,10/08/2023 16:50,19/08/2023 19:16,19/08/2023 19:18,19-Aug-23,RAJKOT,LifeStyle,449,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
cb704af1-9be0-4c5e-8ce9-b9b8f53e4f65,Outcall,Returns,Return request,,06c3903d-68a4-4e8e-85f5-f1b293c63574,13/08/2023 13:20,18/08/2023 14:34,18/08/2023 14:37,18-Aug-23,MUZAFFARPUR,Electronics,2199,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
8316b00f-bd4e-43c9-96e0-5e028c85644a,Outcall,Order Related,Order status enquiry,Thanks sir,93a20c6f-9436-4df0-8147-079b31e3f9c8,,18/08/2023 13:36,18/08/2023 13:40,18-Aug-23,,,,167,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
5b8e43d6-26b6-4e34-afb2-fba9eae0e4d0,Inbound,Returns,Reverse Pickup Enquiry,,48fa3142-a3bf-421f-a80f-5ce19db558eb,,19/08/2023 19:19,19/08/2023 19:30,19-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
4b4d6981-fa46-464f-a983-79fcbb1a6dfa,Inbound,Returns,Return request,,49cde583-6568-4bc5-97ed-da0ba36fb02a,,18/08/2023 11:21,18/08/2023 11:28,18-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
d8312b60-5e66-485f-a023-a29606a7b59d,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,7364f13c-a14e-4e7b-a441-02bec59054e5,,18/08/2023 18:42,18/08/2023 18:45,18-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
d96361cc-4aef-4a98-8b86-02cec2ff2f51,Inbound,Returns,Reverse Pickup Enquiry,5,22b39ac6-181c-48e4-b14b-5d6d497bb4fa,,18/08/2023 19:55,18/08/2023 19:56,18-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
cf59ff83-edd4-4015-b94e-b0fbe3813e93,Inbound,Order Related,Delayed,,20de9866-cdae-49d6-a825-ad659baa1748,,19/08/2023 11:02,19/08/2023 11:56,19-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
6a6e0c18-aa9f-4cf0-a90e-c5fbcd2f761c,Inbound,Returns,Service Centres Related,,28131e63-f8a1-4c25-8cdb-2bf152afc71d,,19/08/2023 14:22,19/08/2023 14:26,19-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
b218648a-3219-4ac3-808b-58780e5725b0,Inbound,Returns,Return request,,15600f0e-df6b-4161-bdfd-93423f59548d,,19/08/2023 21:56,19/08/2023 22:07,19-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9deec61c-126e-4c6b-af23-b9fc85d0af54,Inbound,Returns,Reverse Pickup Enquiry,Good work..help karne ke leye TQ...plz meri cancelled request accept kare..or mera products muje send kare tq,ee0cb6a0-968c-481a-adea-bc2a066a7372,,18/08/2023 07:01,18/08/2023 07:08,18-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
b5d4ecfc-fbab-4c83-b457-64b63c6cb13b,Inbound,Returns,Missing,Xyz,8f1c1a4b-1cae-4775-ad25-a612acf0b427,,18/08/2023 11:05,19/08/2023 09:52,19-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,1
153aa3e6-f6b4-4b55-ab20-99d8491fb324,Inbound,Order Related,Delayed,Thank you ,efa4d322-aa82-4c04-994e-0b1e09127b39,,19/08/2023 13:15,19/08/2023 13:16,19-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,4
698a2664-c33d-485d-bb5f-a86c050b961c,Inbound,Returns,Reverse Pickup Enquiry,,cae7ba69-61e9-48fc-b336-fe41c9652601,,19/08/2023 18:44,19/08/2023 22:12,19-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
43875980-5a90-4461-baf5-312d1fee5df2,Inbound,Returns,Return request,,f5d86c64-f870-4953-afbb-21e50b2eb0eb,,18/08/2023 07:10,18/08/2023 08:38,18-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
b20f6208-33b9-45cc-9ce8-717b191fe1f3,Inbound,Product Queries,Product Specific Information,,d48dcf16-67c1-477b-ad0b-24824549a134,,18/08/2023 21:17,18/08/2023 21:24,18-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,1
27901c72-1679-4ca9-b8dc-14a0aec0e1ac,Inbound,Returns,Reverse Pickup Enquiry,,6d0e1228-5790-41ff-9503-2f2a32320210,,19/08/2023 16:09,19/08/2023 16:14,19-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
95f52815-2d42-4da7-b4c5-6ecb8537688d,Inbound,Returns,Missing,,2e914427-eb25-423b-9184-ff7cab9ba6dc,,19/08/2023 19:02,19/08/2023 19:04,19-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
0ec001c3-c685-4350-9834-8c79a930ef3c,Inbound,Returns,Wrong,,1adf4f3b-3684-442d-912c-9b26ddccaae8,03/08/2023 17:22,17/08/2023 15:56,18/08/2023 09:02,18-Aug-23,MEERUT,LifeStyle,671,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
d2e60660-51f8-4f2e-8378-cb88f803cc3d,Inbound,Returns,Reverse Pickup Enquiry,,4a786a38-2a90-4f6f-9779-69c8447904d2,,18/08/2023 17:10,18/08/2023 17:19,18-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,4
7e875ea7-1821-4002-9740-54c1fa25301a,Inbound,Returns,Reverse Pickup Enquiry,,6fa36c58-0309-4dc2-85ce-4c85de13b91a,,19/08/2023 15:56,19/08/2023 15:57,19-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
5230b663-c425-4efd-817c-adcec01a81fb,Inbound,Returns,Reverse Pickup Enquiry,,e73caefe-d23b-4d52-8cbe-3e458b25b3ae,,19/08/2023 09:40,19/08/2023 09:42,19-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
42965ba9-d836-41f9-b01a-b47a32feb880,Outcall,Order Related,Delayed,,e59851d6-5d02-48bc-905f-163dd9443d3d,,19/08/2023 20:44,19/08/2023 20:51,19-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5bb889c1-762f-4454-9946-9e561740cb14,Inbound,Order Related,Installation/demo,,d0260d27-a0a2-4b84-a6c6-64d953390920,,19/08/2023 21:38,19/08/2023 21:45,19-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
a1e4fab4-2217-4088-b908-0c02b8ab89b0,Inbound,Product Queries,Product Specific Information,No anymore,fab96903-a857-4a37-b847-75c697babf15,,16/08/2023 20:03,19/08/2023 10:05,19-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7c985c86-edcb-412b-9072-ef57091e6e4f,Inbound,Refund Related,Refund Enquiry,Good Service ,82f9c20e-73fc-4dd3-ae89-d9ad399b5af3,13/08/2023 23:54,18/08/2023 08:27,18/08/2023 08:32,18-Aug-23,GURGAON,Books & General merchandise,2099,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
812ddfdf-dac7-4508-ac28-1ed175236c8b,Inbound,Returns,Service Centres Related,Nice,f466e29a-6b41-49c4-a16e-9173a3d57f95,,18/08/2023 08:19,18/08/2023 09:58,18-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
2ce5c226-0781-4d94-bcd3-4c05f837b43b,Inbound,Refund Related,Refund Related Issues,,13c4335c-492d-46b5-a572-ff4d33cc1f46,,18/08/2023 09:01,18/08/2023 09:02,18-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
2f094eb6-6b4a-4895-ba4b-5e7280063638,Inbound,Returns,Return request,,70d8369b-cad2-4c84-9971-109ba83f6cbf,11/08/2023 16:04,18/08/2023 09:57,18/08/2023 10:14,18-Aug-23,HYDERABAD,Electronics,999,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
c0abb132-311d-4a4f-9050-fd5ebabe31b6,Inbound,Order Related,Delayed,,55469342-4fee-46a1-8769-77aeed07fea7,12/08/2023 19:44,18/08/2023 22:08,19/08/2023 09:08,19-Aug-23,YAMUNANAGAR,LifeStyle,372,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
cb1ac36d-df30-4de2-bd6b-b6fa281b7e49,Inbound,Returns,Reverse Pickup Enquiry,,0ba2b51d-0612-454e-967d-a0752f7e7d7b,,18/08/2023 10:50,18/08/2023 10:52,18-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
377a6aa2-943b-4fb6-ac3b-1184a3c2ec95,Inbound,Shopzilla Related,Shopzila Premium Related,,f1e3a968-9c76-45ca-a5b5-bf2b345a4fd2,,18/08/2023 13:52,19/08/2023 07:22,19-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
bf44bb55-39b7-4131-96b1-0f120ab44781,Inbound,Refund Related,Refund Enquiry,Not ,e23c94d3-2187-4a4e-9964-c39bc87cf13c,,19/08/2023 12:07,19/08/2023 12:17,19-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
98c3f0a0-1688-4594-b34b-008f4f7dbbf6,Inbound,Returns,Exchange / Replacement,Fraud,1a28d1e5-7c6a-4ad8-9898-e7f63c4c6488,,19/08/2023 13:52,19/08/2023 13:54,19-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
698cfb26-789d-4a5e-aaba-584c73697304,Inbound,Order Related,Delayed,,7dade563-3e45-4315-8ff0-6baa9385b83e,13/08/2023 12:49,18/08/2023 14:39,18/08/2023 14:43,18-Aug-23,HYDERABAD,LifeStyle,418,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
e5ec3438-9a96-4b62-9872-87b1cd4c6972,Inbound,Returns,Return request,"I am happy with this service,??????",bdfa16ec-dc05-4c35-8e6a-b30fa8aa9976,10/08/2023 08:04,18/08/2023 12:05,18/08/2023 13:50,18-Aug-23,RAIGARH,LifeStyle,290,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
add96169-9064-4519-8903-06a933ecf9e4,Inbound,Returns,Reverse Pickup Enquiry,Bad ,5b9dbf20-da8f-4f78-a36b-0d748a75a3b5,,18/08/2023 02:31,18/08/2023 07:02,18-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
cdc1c749-6001-4034-868e-ece1ddf0a7fe,Email,Order Related,Delayed,Groceries not delivered ,06107c18-7308-41c0-ac49-0b41b53efc7f,,19/08/2023 17:00,19/08/2023 17:10,19-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
8abcf66e-7bbf-4d00-8450-193659a00785,Inbound,Order Related,Installation/demo,,511c3b47-0ad6-41af-942b-a8aa9f2e9f14,,18/08/2023 12:53,18/08/2023 12:55,18-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
da3ff3f2-367d-4d77-92a9-7f01cafed3f3,Inbound,Product Queries,Product Specific Information,Customer service cut call,2ae7e4d5-2045-4b60-ad85-2b965beb6c4f,,18/08/2023 12:56,18/08/2023 13:00,18-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8f5cc1c8-81ad-42c7-ba30-3476246f961b,Inbound,Returns,Return request,  charges,c7da74ca-fdb7-4461-9974-a338e2fa3c73,,19/08/2023 21:19,19/08/2023 21:22,19-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4db33092-c24f-46ae-890d-b1c55c18a49b,Outcall,Order Related,Installation/demo,Ismein information   lag   call   Laga Haiismein information   lag   call   Lagaya but tum aapko main forester,1b36b41d-a12f-4d96-9c38-3060426596ca,,19/08/2023 12:03,19/08/2023 12:07,19-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
734b066a-8cb7-46cb-a3eb-40dccabfaa37,Inbound,Order Related,Installation/demo,"Dear team,Please check my Services calls history, From a Last 1.30months I have call for a many times for a resolve of our Washing machinery issue but congratulation never getting any resolution by your technician and your team,And with out sharing OTP with technician HOW is this possible to Issue is going to be a resolved and also I am calling to technician but he is giving  me a answer  like they will not come at our home because of his office  is fairway from house is 50km then why you company is assigning  a Services call to him.I just wants to know that my issue is going to be a resolved or not?If resolved then How many times you have taken to be a resolution? I have a all recordings with me to conversation with your service teams. Of a 1.30 months and I m also going  in to a Consumer Courts if my issue  is not resolves in a 2 days.",019ca90f-0163-4077-9e2e-95dc6d284fb3,,19/08/2023 20:20,19/08/2023 22:54,19-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
d927457a-ac28-4753-b41b-f04e01fda472,Inbound,Feedback,UnProfessional Behaviour,Good,9e428fc8-8669-4803-b14c-71a404169c6d,06/08/2023 22:38,18/08/2023 10:45,18/08/2023 10:46,18-Aug-23,HYDERABAD,Home,213,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
bc2958e1-1f5d-4f5d-b471-856e1a4da400,Inbound,Returns,Reverse Pickup Enquiry,,c21053b9-de2f-4603-a313-c7fe8e669ac9,30/07/2023 12:50,19/08/2023 12:30,19/08/2023 12:36,19-Aug-23,JODHPUR,LifeStyle,399,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,3
d46752c7-ced8-4a18-ba4b-081c1c5b73e4,Inbound,Returns,Reverse Pickup Enquiry,,6aa68b1a-64d9-423e-a25c-8f5b248064ce,,18/08/2023 16:57,18/08/2023 17:00,18-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
341b6fc3-539c-44ef-aea7-bd0e6de553f4,Inbound,Returns,Reverse Pickup Enquiry,,403b3514-25fb-4961-a879-ab79d8e213a1,10/08/2023 17:00,17/08/2023 13:23,18/08/2023 16:45,18-Aug-23,MUMBAI,Home,973,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
b204e80c-c2fe-429d-b8aa-7fc5e33d4a6b,Inbound,Returns,Wrong,,23c90540-4073-4656-ac91-15ae48910176,,18/08/2023 19:04,18/08/2023 19:13,18-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
4f616e2c-2dc0-4ada-a965-1533fb142456,Inbound,Product Queries,Product Specific Information,Pathetic experience. Unprofessional behaviour. Age old policies. Incompetence ,cab84804-426e-4425-a80e-14079d53cb57,,18/08/2023 19:36,19/08/2023 21:49,19-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,1
939cc67b-8738-4b88-a6a4-6daba8c52c31,Inbound,Returns,Reverse Pickup Enquiry,Every thing is excelent,b7dc55fc-c900-4a5d-8f6a-e092ead78ddb,,19/08/2023 19:43,19/08/2023 19:48,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b8024841-f337-4686-a3b6-b569b2b25e69,Inbound,Order Related,Delayed,,6c64e6f5-3889-4edf-91d1-5ae9e18c97e1,03/08/2023 23:29,18/08/2023 13:38,18/08/2023 13:39,18-Aug-23,PANIPAT,LifeStyle,1399,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
372d752e-c2c1-4068-b192-1f2fcd6a40be,Inbound,Order Related,Delayed,  policies is always successful ,8a6b37c0-2767-41ea-a176-43b244366cf9,06/08/2023 20:51,18/08/2023 15:01,18/08/2023 15:04,18-Aug-23,BARAMULLA,LifeStyle,2694,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7c525cd0-3ab4-4375-9506-bb6ddbf52b39,Inbound,Order Related,Invoice request,"When AI response cannot solve the problem, it irritates the customer. Kindly make it possible to send the bill to my mail. Thank you ??",26b6233a-c520-494d-b484-73997d4f744e,,18/08/2023 09:46,18/08/2023 09:48,18-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
525e9b4c-71ab-4aba-a292-016b3d0ee441,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance of customer care,dc940636-17b1-4367-8b22-56ba27a04f7e,,18/08/2023 22:40,19/08/2023 09:11,19-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
0b495558-1d2d-4402-897c-9abd9aebdda0,Inbound,Refund Related,Refund Enquiry,,5c98ddac-b533-47af-b0fe-32ada860b3ff,04/08/2023 22:37,16/08/2023 15:48,18/08/2023 19:48,18-Aug-23,HAMIRPUR,LifeStyle,1519,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
2837c830-dc22-434a-bb2e-aee9bd3df882,Inbound,Returns,Reverse Pickup Enquiry,,8fea7592-9f37-43ee-9cd6-4631b1a726aa,15/08/2023 19:47,17/08/2023 22:50,18/08/2023 06:06,18-Aug-23,SURAT,Electronics,999,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
47a2f158-4f98-45cb-8ba3-498b136a45c6,Inbound,Returns,Wrong,,c70b0244-03ff-4fea-97da-27792dcfe49d,,18/08/2023 09:00,18/08/2023 16:49,18-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
43d3fa5e-d13b-4ac9-ad55-4256d4a58b47,Outcall,Returns,Fraudulent User,"I will 3rd Time Call to customer care. But my Problem is not resolve. now till 20 th Aug im Waiting for this Order,  I hope my Problem is resolve to our side. fisrt time bad service on Shopzilla. ",d1156f44-9adc-4b0f-953d-9592f4169243,,18/08/2023 11:02,18/08/2023 11:30,18-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
1177c039-b7cc-48ac-9874-7fbf459221a0,Inbound,Feedback,UnProfessional Behaviour,,de54f288-c090-442c-a61c-147510778503,,18/08/2023 15:10,18/08/2023 15:15,18-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d3bb6961-1a06-464f-b643-317a5ef22cf0,Inbound,Order Related,Order status enquiry,,cfcff0b6-f5cc-4565-b87d-ba8d977c9318,,18/08/2023 16:29,19/08/2023 00:43,19-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
475087eb-71ca-4024-9169-ddb290714e89,Inbound,Returns,Reverse Pickup Enquiry,,9e8fb0b6-5859-40ab-80b7-ce6b4b05ec73,,18/08/2023 17:11,18/08/2023 17:19,18-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fae1da60-83b2-447c-b021-fbad8960b401,Inbound,Returns,Reverse Pickup Enquiry,,1ad886a3-dc5f-4dd2-9e85-bbd72d4b53bc,11/08/2023 10:03,19/08/2023 20:02,19/08/2023 20:08,19-Aug-23,W26,Mobile,10999,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
16fc5bc4-3314-4a6f-ba36-5298f6093ed6,Inbound,Order Related,Customer Requested Modifications,,38cc48b5-50df-4ed8-abb1-46cd6ed7d84f,17/08/2023 18:42,18/08/2023 07:45,18/08/2023 07:46,18-Aug-23,PALI,Books & General merchandise,899,,Joseph Smith,William Park,John Smith,31-60,Morning,5
78889a67-0ed8-4155-8d65-137d87f65701,Inbound,Returns,Missing,,4ea6fbcd-824b-4ee9-a959-f4487a5baa86,,18/08/2023 15:14,18/08/2023 15:15,18-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
0c522c97-bdc8-4759-a7db-8900447cf83f,Inbound,Returns,Return request,,b523d4f2-cf6e-4ac3-9a40-f9cf883c2722,,18/08/2023 17:53,19/08/2023 17:30,19-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
efa6b983-9597-413c-8bfd-c89f144bfaad,Inbound,Returns,Exchange / Replacement,,96d8e846-585a-45f0-9e2c-aac196f8a237,,18/08/2023 20:56,18/08/2023 21:16,18-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
2b227248-d63d-452d-9702-b55d7c7b07a6,Inbound,Returns,Reverse Pickup Enquiry,,2c36aac4-326c-49d4-9df9-7ca46155679e,,18/08/2023 21:26,19/08/2023 10:21,19-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2b5dad98-5b75-4b18-89ea-d2b20106ba81,Inbound,Returns,Reverse Pickup Enquiry,"No resolution provided even after the policy is in place for replacement, and then put on hold for infinite time and no call back. Now the resolution time line provided is toll replacement end date so that once that is completed Shopzilla will say your period is over and we can\u2019t do anything pathetic. No ownership and fraud sellers on your website for a purchase amount so high. These product services should be your priority as they are costing high price",0e126d82-f8b5-4961-abfb-80a4d5094e83,,19/08/2023 15:33,19/08/2023 19:19,19-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
d29a3460-ed27-4286-ab7e-2601f18262ff,Outcall,Order Related,Invoice request,,37c2bc6f-3c97-4374-b8cf-add1639d7622,28/01/2023 17:31,18/08/2023 08:57,18/08/2023 09:02,18-Aug-23,CHITTORGARH,Electronics,1799,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
d7e12bd1-a046-477e-8584-f8f611ea3eab,Inbound,Returns,Reverse Pickup Enquiry,,2c7e734d-6b0a-43cd-b213-ccf7b8e4bd07,13/08/2023 17:42,17/08/2023 18:56,18/08/2023 19:00,18-Aug-23,PUNE,LifeStyle,265,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
8638d6fa-a0b8-4365-99f4-8a07d953506d,Inbound,Returns,Reverse Pickup Enquiry,,88904fb3-0df4-4d79-8912-d4bc50e1f911,,19/08/2023 15:45,19/08/2023 15:57,19-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
49a1b091-db82-46cb-b7ce-dbef1677800c,Inbound,Order Related,Unable to track,,113dbd46-4434-4534-9276-a9510a9d448e,,18/08/2023 10:53,18/08/2023 10:55,18-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
e15963e5-0dde-4f2d-a3e7-d957bc759d96,Inbound,Shopzilla Related,General Enquiry,,bd15d01f-9eab-459c-96a4-12890d771f00,,18/08/2023 01:46,18/08/2023 01:48,18-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
65f0d11c-84cd-4e5c-9b54-32a51e98ce8c,Inbound,Returns,Reverse Pickup Enquiry,,bf2f0fce-2320-4d78-886e-6f32ba73f952,,18/08/2023 10:19,18/08/2023 10:23,18-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
b7fa50cd-292f-4cef-bf6b-c6e0d8729d85,Inbound,Others,Call back request,Good talking customer care thank for supporting ,a11b6748-31c2-45b0-8dc0-ea31ea956def,,19/08/2023 10:07,19/08/2023 10:19,19-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
3fa5d024-b8fc-4c8e-853f-084dce993d0d,Outcall,Returns,Return request,,778623b3-6190-4ca6-af56-b43591da2b4e,,19/08/2023 15:35,19/08/2023 15:40,19-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
8a577128-ac1e-409e-8af4-76db1c46e527,Inbound,Returns,Reverse Pickup Enquiry,Nice costumer supporting ,e0785048-bd2f-4bf7-9276-6c5fd64127ab,,19/08/2023 21:41,19/08/2023 21:43,19-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
8f640cee-0969-45a0-b8bf-c68b655f6bb6,Outcall,Returns,Reverse Pickup Enquiry,,9a4eb047-d7d2-46c3-9382-f568a8bc8d02,,19/08/2023 21:58,19/08/2023 21:59,19-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
5c19357f-3dae-4ce0-886d-d6e18a618ab9,Inbound,Cancellation,Not Needed,,d2f43fa8-02dc-4915-8418-ea5d1e2a48da,17/08/2023 02:20,18/08/2023 21:10,18/08/2023 21:12,18-Aug-23,,Mobile,8499,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
e6cb2c8f-7c38-4b87-98a8-e67d6caa6bb3,Inbound,Payments related,Online Payment Issues,,b44b7215-eb08-4ed5-9a8b-8c4ebaef4e87,,18/08/2023 08:20,18/08/2023 08:20,18-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,3
f4515fe3-025d-4651-bab5-5d39bc073085,Inbound,Order Related,Customer Requested Modifications,,c3545f31-1d5e-45f4-a90d-312e6f0f6e11,,18/08/2023 10:28,18/08/2023 10:35,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
62855ee4-11a5-4a8e-88f0-ae68cec6a882,Inbound,Refund Related,COD Refund Details,,6927e42b-144b-4437-adac-e7cc09a18842,,18/08/2023 11:35,18/08/2023 11:37,18-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
bc227086-f781-4239-9f17-6e85f4bab2ff,Inbound,Returns,Return request,,182e7e5a-4a84-47ec-9c57-7b98b35624d9,,18/08/2023 12:25,18/08/2023 12:33,18-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
fa00e33d-fe35-42e4-9d53-83c5ad4f7616,Inbound,Returns,Reverse Pickup Enquiry,Very good costumer sport ?,815574e5-2b47-4c06-8efc-d3e3f57a09ba,,19/08/2023 07:59,19/08/2023 08:00,19-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1dc76582-a6a5-4ea6-a159-e51b3173dd9d,Inbound,Order Related,Installation/demo,Good communication ,b20e213d-7711-47f4-abf3-09605509643e,,19/08/2023 14:01,19/08/2023 14:08,19-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
f4e10bfc-ae9a-43cb-88f7-15737562f72e,Inbound,Returns,Reverse Pickup Enquiry,Very good ,8968f2ab-c67c-4fad-bd7d-8d5ebcc4c7da,03/08/2023 15:13,18/08/2023 10:26,18/08/2023 10:28,18-Aug-23,GURGAON,Electronics,999,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
9bfe5823-0c45-437a-af4b-b4200ba44d9c,Inbound,Order Related,Order status enquiry,  good ?? and exilant ,a7dc0f4c-f81b-4133-b9dd-664704fe2bb7,,18/08/2023 10:58,18/08/2023 11:23,18-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
765ca8d2-fdf6-4a4d-bfd3-ba3902c2cd7d,Inbound,Order Related,Invoice request,,faf507f1-43a2-4ef4-ba9c-2e2bde478ea1,,18/08/2023 16:18,18/08/2023 16:23,18-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
a0492b1b-2c4d-4944-94b2-17df931b3358,Inbound,Cancellation,Not Needed,,be395d6b-c298-45b0-85c7-d816b9269569,06/08/2023 00:21,18/08/2023 16:59,18/08/2023 17:01,18-Aug-23,PANNA,Books & General merchandise,653,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
9cdb284c-a193-4c84-95cc-a63235a59fb3,Inbound,Returns,Reverse Pickup Enquiry,,16bf2024-26c2-44d3-8f25-7e2744bec708,,18/08/2023 10:08,18/08/2023 10:19,18-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
632ccc7f-e7f3-4e68-9902-a3fc730cdb92,Inbound,Product Queries,Product Specific Information,,ebc5fd10-0c3c-477b-887d-d57d75bb253e,,18/08/2023 12:21,18/08/2023 13:07,18-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
ccbb50e4-3d85-48da-b594-94ed468c3d07,Inbound,Refund Related,Refund Related Issues,Please ????? my issu,7b47950c-d3fb-48d3-890a-9bce12904437,,18/08/2023 13:15,18/08/2023 19:20,18-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
5d2a690f-649f-42a9-bec6-9efa1bf3a121,Inbound,Order Related,Order status enquiry,,ccf49ab4-9128-429d-8647-2d0999db3805,,18/08/2023 16:22,18/08/2023 16:23,18-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,3
48d850f5-5421-4ff8-be39-76a67e597144,Inbound,Feedback,UnProfessional Behaviour,Please resolve my problem ,1295582b-4d56-4cde-984d-68f233a8b1c6,,18/08/2023 17:13,18/08/2023 17:13,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
8f2e3208-a1ed-4abe-a4b1-b8730811476b,Inbound,Product Queries,Product Specific Information,,5aae4630-6de1-4917-9cf9-5f454a3ccf89,,19/08/2023 15:34,19/08/2023 15:36,19-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
70323ebd-86f5-485d-8a09-efa4ab73c7f5,Inbound,Refund Related,Refund Related Issues,,d5da3d1e-8869-4844-90ec-aedbaaca91e9,,18/08/2023 08:43,18/08/2023 09:45,18-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
fa93bfdf-87f8-438c-94c7-d7e8226e5a9f,Email,Order Related,Installation/demo,VV ,a7b1040a-b3b0-4769-96f4-ef7f2f166486,,18/08/2023 13:37,18/08/2023 13:40,18-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
40dec44d-250d-4463-8682-5edfb9e1171e,Inbound,Returns,Missing,,9a6235c8-8280-444d-846e-7ac209c48496,,19/08/2023 20:11,19/08/2023 20:15,19-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5dd419a0-7fce-4f14-93b9-b5604ca7f0af,Inbound,Returns,Service Center - Service Denial,,5f2f6d88-6eb6-4853-be39-809c1ecba7bd,18/05/2023 23:48,15/08/2023 15:11,18/08/2023 10:49,18-Aug-23,BANGALORE,Home Appliences,4350,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
bfa0bb15-73d0-4f66-bc84-17bd79a692ee,Inbound,Returns,Reverse Pickup Enquiry,,a7317a9d-989e-4f93-a032-c3bb0131da1c,,18/08/2023 09:55,18/08/2023 09:58,18-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
d6932578-7d45-4a8e-a257-d9ae0681b24b,Inbound,Returns,Reverse Pickup Enquiry,All good,fc60b7a1-793a-4370-8536-a65c4cb9130c,,19/08/2023 10:15,19/08/2023 10:21,19-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
50d5b8d5-a064-4349-a5b6-274be92a2dd1,Inbound,App/website,Issues with Shopzilla App,,8add43fc-b892-48ec-a4c0-e7f96a6983eb,,18/08/2023 14:57,18/08/2023 14:58,18-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
667419cf-1f89-476a-88e1-c8841b4aeeb1,Inbound,Order Related,Seller Cancelled Order,,ea93006a-49ca-4c89-b9ac-04c841b989c0,,18/08/2023 16:19,18/08/2023 16:21,18-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,3
be889a3a-36bc-47ef-91bb-9651d57cc7cc,Inbound,Order Related,Delayed,,aada7d8d-6d84-4e45-a69f-bc675d8dd9b4,,19/08/2023 16:36,19/08/2023 17:04,19-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
482d4ec7-7d68-49d8-8641-cdae7e301688,Inbound,Returns,Reverse Pickup Enquiry,,25c035f6-3d86-4047-8c9a-58169f37d17a,,18/08/2023 17:34,18/08/2023 17:54,18-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
9fb3e035-274e-46af-a46a-103ea3484603,Email,Returns,Reverse Pickup Enquiry,Not updating proper information so that issue resolve process delaying.,837d2620-c42b-4cf2-afc1-e455cce14b34,16/07/2023 18:22,18/08/2023 10:37,18/08/2023 10:44,18-Aug-23,DEVARAKONDA,Electronics,1259,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a8960ddb-441c-4fed-b2e5-f8569849522b,Outcall,Payments related,Online Payment Issues,Good,1fef04ae-d82c-4d4f-82f5-4ba10244de20,,18/08/2023 18:03,18/08/2023 19:18,18-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
481e8cb5-ba27-483e-be57-88135f2365e3,Inbound,Refund Related,Refund Enquiry,Good,34d4bc85-6d6c-413f-a20e-49ecf8bf175c,,18/08/2023 10:47,18/08/2023 10:49,18-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
065b2a7a-e588-4e5b-bc70-151eb8e4d981,Inbound,Returns,Service Centres Related,,55a38ad9-6fb4-41c7-a4be-f64377e1f69d,,18/08/2023 11:07,18/08/2023 11:08,18-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
98431d8c-a2de-4481-aef4-e8610f0dfb5c,Outcall,Returns,Reverse Pickup Enquiry,,e27c3de1-6bf5-4b17-951a-10f5561e98c4,,18/08/2023 14:07,18/08/2023 14:42,18-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,4
1aa36d57-4e6a-4ee2-8a7b-7323fe429fef,Inbound,Refund Related,Refund Related Issues,,f6b1ffe5-634a-4950-9879-1cbc50a50956,,18/08/2023 16:59,18/08/2023 17:14,18-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
735a56ba-d200-4ffb-9f77-d31d6e1338fd,Inbound,Returns,Return request,,39691b1b-f50b-4425-85a5-f9474228a30c,,18/08/2023 16:32,18/08/2023 16:35,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4e2b2ae5-b047-40a2-8aed-b0d8e08d7b57,Inbound,Returns,Reverse Pickup Enquiry,,eda1a7e1-63cb-40a9-9236-c01f4b1bfcb2,,19/08/2023 07:33,19/08/2023 07:33,19-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
d69a1806-87fc-4b86-bfaf-bef03a8a3839,Inbound,Returns,Reverse Pickup Enquiry,,cb0517f8-ee7b-4e95-9a6c-937fbac86a11,,19/08/2023 08:46,19/08/2023 08:55,19-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,2
72dd0c1c-43ac-44a5-a611-d39bb0fa6576,Inbound,Shopzilla Related,Signup Issues,Good customer support,8984f2be-bf24-4f4c-b278-f10307a40683,,19/08/2023 09:47,19/08/2023 09:54,19-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
dcf540ba-8f87-4cb3-9afb-ca5395fbda0b,Inbound,Returns,Fraudulent User,,1d927990-838b-4beb-af66-86d01c14e8b9,,19/08/2023 11:11,19/08/2023 11:13,19-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
28d24668-ef20-4a26-a05d-caa5806ccefe,Inbound,Returns,Reverse Pickup Enquiry,,ce03826e-83bf-4654-b2da-869c948e41a7,,19/08/2023 11:37,19/08/2023 12:13,19-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
cd7029d6-504d-480a-a7b1-cde844209fe9,Inbound,Refund Related,Refund Related Issues,,b80f61d7-5ef1-45ef-808d-5e24fd8aadbf,,19/08/2023 15:15,19/08/2023 15:17,19-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
211970ad-9daf-4b67-ae8e-d519db39c5e9,Inbound,Product Queries,Product Specific Information,,a7f36fc2-3c56-4778-9c98-4cd9cd0eb0bb,,19/08/2023 19:54,19/08/2023 20:01,19-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
de323452-3c25-4703-b799-d577dbf550df,Inbound,Order Related,Delayed,,4f68272e-2077-4beb-9631-02af91ddcce3,15/08/2023 23:01,18/08/2023 10:00,18/08/2023 10:04,18-Aug-23,JAIPUR,Electronics,1199,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
fd5c5286-07d7-42e0-945b-96ea5fde0cd6,Inbound,Returns,Missing,,1880d24e-ff34-4ec1-908f-3dd4c1809095,,18/08/2023 10:07,18/08/2023 10:13,18-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
058b9f48-d5ba-43db-9f0b-730705596d95,Inbound,Returns,Reverse Pickup Enquiry,You excutive is so kind. She understand what I say.Bot I will request to resolve my issue.,3bc7619a-c48d-4f87-b783-3777a4fb96e7,,18/08/2023 13:44,18/08/2023 13:51,18-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b227307a-4bdf-4924-a195-907fe4fda4ec,Inbound,Returns,Reverse Pickup Enquiry,,754a2e39-b27f-456a-8d68-7f139f28df72,,19/08/2023 11:07,19/08/2023 11:09,19-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
5bf94281-7473-4800-b921-f83f8c8a488a,Inbound,Returns,Reverse Pickup Enquiry,,889300e2-aa2c-4b57-bdf5-abded279b634,04/08/2023 12:36,16/08/2023 11:20,18/08/2023 08:38,18-Aug-23,HYDERABAD,Books & General merchandise,569,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
ed8508f0-1adb-48de-a809-ed78c19644f5,Inbound,Order Related,Delayed,"One of your customer care executive tell me, he is transfer my call to his senior and hold the phone for more than 10 minutes. I ordered a product from Shopzilla as per your schedule the delivery will come on 16 today is 18's day end but till I have not received my product. ",cfaa75ca-4af3-4b60-aa29-1ba8cebe9b82,16/08/2023 00:20,18/08/2023 21:11,18/08/2023 21:38,18-Aug-23,THANE,Mobile,14999,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
9a8cd1dc-8905-4b05-beae-d82b9450a759,Outcall,Returns,Reverse Pickup Enquiry,,238baf65-ab1d-4e81-a009-146cc94ab456,,18/08/2023 13:35,18/08/2023 14:26,18-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
a10e801d-ecb8-403c-bc30-b67dc6c41f5b,Inbound,Refund Related,Refund Related Issues,,ef5d8d10-accb-4117-a3c0-70b990a87a72,,18/08/2023 15:28,18/08/2023 15:43,18-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
1a05d6cb-e0af-4c71-b859-bc377a820cc6,Inbound,Returns,Reverse Pickup Enquiry,No,5e418c2e-b66d-44c3-a6b1-d3df1555d94b,,18/08/2023 17:21,18/08/2023 17:30,18-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
d552a2ad-c9c3-41db-8c60-53f07424673d,Outcall,Order Related,Installation/demo,,e876596c-f9c5-406d-9cf1-eabb3d747de4,,19/08/2023 11:40,19/08/2023 20:21,19-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
40392330-8ac3-4630-a9ce-e03a85bdeb10,Inbound,Returns,Reverse Pickup Enquiry,,4b7f72e2-d3e5-4820-9db3-137b55bea843,,19/08/2023 12:42,19/08/2023 12:49,19-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
f3e62c4c-6d1c-441c-8ab0-e21b5aef9955,Outcall,Product Queries,Product Specific Information,,dbbb406a-1cb9-44d3-82d2-203c5720c93c,,19/08/2023 12:16,19/08/2023 12:19,19-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
678eaa5b-59ff-45cf-a892-de54e296dbda,Inbound,Returns,Reverse Pickup Enquiry,Good support ,59289bb2-d5fe-48c5-8d43-e6f29f1d822d,03/08/2023 13:12,17/08/2023 18:08,18/08/2023 10:41,18-Aug-23,BHARATPUR,LifeStyle,2099,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
acf7fa68-2250-4cdd-81f6-c16fb2f88f1f,Inbound,Returns,Reverse Pickup Enquiry,,0482278f-1fc6-44f4-9d56-bda1e24a79d7,,18/08/2023 11:05,18/08/2023 11:06,18-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
1be9626a-cf20-4ecf-90e8-f81dea445926,Inbound,Returns,Reverse Pickup Enquiry,Good ,e0939b9d-4c6d-42ae-babe-b77add8f9e10,,18/08/2023 11:00,19/08/2023 07:36,19-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
c582d726-0c32-4d89-8f76-d0ee6701c60b,Inbound,Product Queries,Product Specific Information,,41b56f35-6893-4840-b558-aaa0c26d9b4c,,19/08/2023 16:00,19/08/2023 16:02,19-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0bba8b08-09d9-4aed-b777-8312e3730b24,Inbound,Returns,Return request,,ae5a1864-20e2-4437-8f42-4dc45211e15a,,19/08/2023 16:03,19/08/2023 16:06,19-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
df525454-0d2d-4db6-b4d1-a99e4504c1b4,Inbound,Returns,Fraudulent User,good,9fc8506a-83ca-4f30-8e55-f2c6b49b78a8,,19/08/2023 16:09,19/08/2023 16:16,19-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
08f48053-6f0b-426d-87b1-fb000156b5d3,Inbound,Returns,Reverse Pickup Enquiry,,b6f48117-a7de-4415-be34-aa5e68a07cba,01/08/2023 22:33,18/08/2023 16:06,18/08/2023 21:16,18-Aug-23,KANPUR,Electronics,999,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
a0e1d8f5-64bf-48a7-b7b8-542c28266027,Inbound,Returns,Reverse Pickup Enquiry,"If it doesn't have a return policy, that's okay.  If an individual customer is making a request, then he should take the return.  If we buy an item from the shop, then take the return after requesting it, then why don't they take the return if they bought it from Shopzilla?",c522adba-9119-400e-aad8-740f3e258ff1,08/08/2023 13:00,18/08/2023 13:51,18/08/2023 13:55,18-Aug-23,CACHAR,Electronics,1398,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
57828f3a-51e8-4a0d-8f22-c4c9842c07ba,Inbound,Returns,Reverse Pickup Enquiry,The parcel has been picked up from me but the application is showing Return Canceled. ,15ed2686-fc08-409d-b1dc-525e785f407f,,18/08/2023 13:48,18/08/2023 13:59,18-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
6cf69f3a-e316-413c-9e32-8f48aa7da82b,Inbound,Returns,Reverse Pickup Enquiry,iam happy ,af940d8b-9061-4f98-b9f6-88fdac8c78a9,,18/08/2023 19:57,18/08/2023 19:59,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f8a9b5f2-2809-4b16-83a1-ad5ffd9d3364,Inbound,Order Related,Delayed,,e71152d1-ce6f-437b-918b-aab553009375,09/08/2023 14:55,18/08/2023 13:39,18/08/2023 13:45,18-Aug-23,GORAKHPUR,LifeStyle,433,,Shelly Huber,William Park,John Smith,61-90,Evening,5
76682a3f-a405-4b91-86b0-0b2415158c74,Inbound,Returns,Return request,,e711ebec-067a-4922-9223-f76c9d4febb8,12/08/2023 13:37,18/08/2023 15:46,18/08/2023 15:51,18-Aug-23,DURGAPUR,Electronics,799,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
054eb335-c618-4d66-ab81-9b4eb69ef2a3,Inbound,Refund Related,Refund Enquiry,,aa3908c0-80a6-4f42-a64d-8c8dccb5fe48,,18/08/2023 19:23,18/08/2023 19:35,18-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,2
33f3eee3-4866-4376-8963-db58e9f36ad4,Inbound,Returns,Return request,,5d36a375-6431-4678-a6c7-5f18ca077848,01/08/2023 06:46,18/08/2023 09:36,18/08/2023 09:39,18-Aug-23,BETUL,Electronics,1499,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,2
9325ec76-7522-4ddc-bc3f-3abe31044d44,Inbound,Returns,Reverse Pickup Enquiry,,f9f06e7a-9b74-484a-b18a-294418e449e0,07/08/2023 12:43,18/08/2023 15:02,18/08/2023 15:02,18-Aug-23,RANCHI,Books & General merchandise,299,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
1c6d7bc8-b639-46b6-a80a-eef1485371de,Inbound,Returns,Return request,,52e1ab39-3a66-40ee-be5c-3c7c8a1b280f,,18/08/2023 01:15,18/08/2023 01:21,18-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
23c22ab3-9f0f-42da-9e88-26bff48686ae,Inbound,Order Related,Order status enquiry,,878e228a-7881-4dbb-97ec-e3811213fb33,,18/08/2023 22:39,18/08/2023 23:56,18-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,3
fa2e095b-5e81-4714-a2a6-3d708a1d3c49,Inbound,Refund Related,Refund Related Issues,He is good,291e9cd9-65d6-4f2e-8755-e9f04b5f703c,,18/08/2023 11:18,18/08/2023 11:27,18-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
d148e334-561c-4f1c-8339-0a27cf9921fb,Outcall,Returns,Return request,,29c2264b-eb92-4c5f-9b92-3435a62cd872,,18/08/2023 12:02,18/08/2023 12:07,18-Aug-23,,,,422,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
c90cb00e-5a6f-4a81-94a7-c1d1fa427a74,Inbound,Returns,Reverse Pickup Enquiry,,9d06cf6d-ffac-4018-83f0-bd00229bba4d,,18/08/2023 19:05,18/08/2023 19:05,18-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
dd4a29b1-55f0-4807-b326-4e74f65c8083,Inbound,Order Related,Installation/demo,Poor customer service ,f1d7415d-39b6-4677-9264-d99c75a1744a,,18/08/2023 23:10,19/08/2023 16:27,19-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,1
31aaa47b-f4d5-4a31-bbac-240d3d06398d,Inbound,Order Related,Order status enquiry,,dc93a01f-df62-4f6d-a4bd-b1248f24eeef,,18/08/2023 14:57,18/08/2023 15:50,18-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
28ca26b3-7127-4ab3-a570-01a3496a786d,Inbound,Returns,Reverse Pickup Enquiry,,9753ed78-85c5-4ee9-ac84-760119c069de,,18/08/2023 14:49,18/08/2023 14:53,18-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
f76ba748-0fd4-40f5-85a3-1f151646ea1d,Inbound,Product Queries,Product Specific Information,,c92bae7f-3547-461a-a1c6-7c3498b023a1,,18/08/2023 15:18,18/08/2023 15:32,18-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
dafe29e3-dd56-405a-b9a6-2f5e3e9045d7,Inbound,Payments related,Online Payment Issues,,a52588b9-d1be-4281-bfd2-ddaba7e45458,,18/08/2023 12:26,18/08/2023 12:28,18-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
e6cebbcd-7fed-46c5-a183-f52fcee21a21,Inbound,Shopzilla Related,General Enquiry,,186c9af2-db4f-4d9c-9c97-dfc54206c5f1,,18/08/2023 19:04,18/08/2023 21:31,18-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
afbf3248-05bf-41ac-9f49-e3977deecec8,Inbound,Returns,Return request,Nice,4c141cac-a217-4cf3-8639-0723e30a833d,,18/08/2023 19:13,18/08/2023 22:21,18-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
660086d7-f519-4c0a-8baa-d63e8437b33f,Inbound,Order Related,Delayed,Wrost experience ,21004fad-a078-499f-8f89-a15d089b1f8a,,18/08/2023 20:31,19/08/2023 17:09,19-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
3f6491d4-84a9-43eb-b45e-4213590e58d4,Inbound,Returns,Service Centres Related,,44b40fc2-47f4-42c4-88a3-2dab10dc682c,,18/08/2023 19:58,19/08/2023 05:59,19-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
72cec2ad-3970-42ed-bcff-29d9f040afa8,Inbound,Returns,Missing,,51cf9044-3b30-4e0f-b4da-c9d405f0ca0d,,19/08/2023 08:57,19/08/2023 09:04,19-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,4
5353593b-b6a1-439b-9207-c9292a873e50,Inbound,Order Related,Invoice request,Good Communication And This Problem Is Instant Solve,20cd8a6d-aa69-49ae-9b06-47ba2056623b,,19/08/2023 09:44,19/08/2023 09:46,19-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
1b4a185b-43a7-49fa-ac74-6df959efe3c1,Inbound,Returns,Reverse Pickup Enquiry,,8ffe5856-9fc4-40bb-a2d8-8fb6b8a93cd0,,19/08/2023 15:23,19/08/2023 15:24,19-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
7aee6eb2-fc82-4efd-9cc4-446bdb476023,Inbound,Order Related,Delayed,,8eb25bcd-d434-4a30-95cb-6b61d2cecd19,07/08/2023 16:59,18/08/2023 10:45,18/08/2023 10:46,18-Aug-23,MUMBAI,LifeStyle,262,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
e05675ff-4656-41ef-9c22-021d23568c8f,Inbound,Refund Related,Refund Enquiry,,3c9ce866-1693-42ae-a0ba-af450180dcac,14/08/2023 16:35,18/08/2023 11:08,18/08/2023 11:09,18-Aug-23,WEST DINAJPUR,Home,2796,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
9ecf903c-b7db-4655-8622-c99afa74717b,Inbound,Order Related,Delayed,,068b8d95-8454-4e0f-b972-aea251e0fd03,06/08/2023 18:16,18/08/2023 15:17,18/08/2023 15:18,18-Aug-23,NAWADA,Home Appliences,4354,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
7a56e9fa-f755-4f3a-8fd0-c2f319c809b4,Inbound,Returns,Wrong,,4c34f076-b108-476d-bd3a-e171c7dceea5,07/08/2023 09:51,18/08/2023 20:01,18/08/2023 20:06,18-Aug-23,DINDIGUL,Books & General merchandise,1770,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
55fb4b3f-8ac6-4c83-9ca8-666f88a2a784,Outcall,Order Related,Installation/demo,,302efe73-cc0c-4c8c-bfe0-43d5cf95832a,,18/08/2023 11:09,18/08/2023 11:21,18-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
49edcf20-9ec0-43c1-91e1-cd368ccbe27a,Outcall,Feedback,UnProfessional Behaviour,,4d32b65d-7176-48f0-965c-3beb6e065900,,18/08/2023 15:06,18/08/2023 15:07,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8a68cc0c-4db2-40c9-8b87-069b8d11b3f3,Outcall,Returns,Reverse Pickup Enquiry,,f0f7298e-3cd3-469c-837e-314755bb54f3,,18/08/2023 15:33,18/08/2023 15:34,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
ed6f3980-8dd3-4224-b8bd-ec74d274a307,Outcall,Returns,Reverse Pickup Enquiry,,09f611ed-6922-4631-a532-7620a1632079,,18/08/2023 18:06,18/08/2023 18:37,18-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
84a4be52-56bf-47c8-9395-d1f3246df864,Inbound,Order Related,Installation/demo,Change my mi 5x tv which is broken ,13b2c91e-3be5-4e7c-9a9e-b9a7d34f1eae,,19/08/2023 13:48,19/08/2023 14:20,19-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
6a552090-81df-4df2-8f7b-489e40faf458,Inbound,Order Related,Delayed,Very nice ????,b932551c-c2cf-4232-85b0-e9e1b7b2d019,10/08/2023 19:00,18/08/2023 15:10,18/08/2023 15:11,18-Aug-23,LUDHIANA,Electronics,597,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
a8849a78-d922-44a0-9feb-cde642530f5b,Inbound,Returns,Reverse Pickup Enquiry,Tnx,702a84da-02a6-430f-a47b-9f5c4b3fa02b,,18/08/2023 08:51,18/08/2023 08:52,18-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
0602f3b0-1644-42e2-a423-d029151b4c31,Inbound,Returns,Wrong,,c20b489c-f854-414e-b680-5235c12060b9,,18/08/2023 10:28,18/08/2023 11:15,18-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
0a163267-f259-4c18-8075-7db94645ff00,Inbound,Payments related,Online Payment Issues,,ac03215b-673b-4f6a-8e6e-41d3f873ce68,,18/08/2023 14:21,19/08/2023 11:18,19-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
0a5e1c08-14a8-47f7-ad45-00de9c3da356,Inbound,Returns,Reverse Pickup Enquiry,Nyc person,57f4d132-6882-4c45-ae56-23aa7aa69fb8,,19/08/2023 15:32,19/08/2023 16:00,19-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
00db1b2a-c30d-45a5-9dfa-1e919eebbece,Inbound,Shopzilla Related,Signup Issues,There is no option for password change in Shopzilla app,7352ffbb-f4b5-4bd2-b4a6-c5cba5858bea,,19/08/2023 21:05,19/08/2023 23:09,19-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c8c92cca-6fcc-4416-bcab-2a2cd33ecc7d,Email,Order Related,Delayed,,4ccf1cfc-0625-46ba-8283-04fad3f36ab7,05/08/2023 22:16,19/08/2023 16:47,19/08/2023 23:05,19-Aug-23,CHENNAI,Books & General merchandise,611,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
539c1d4b-7988-44c6-a180-0fd58d5213c4,Inbound,Cancellation,Not Needed,,7ffd19a1-8a0d-41b6-b738-19a41b912c19,11/08/2023 20:58,18/08/2023 07:14,18/08/2023 07:24,18-Aug-23,HYDERABAD,Mobile,9999,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
20149fd8-6b85-43f1-a6eb-f1e041a5ff3e,Inbound,Order Related,Invoice request,,10c60316-16f6-45ed-8f68-4fdedd294bc2,,18/08/2023 13:52,18/08/2023 14:25,18-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,2
0c396962-497e-4d57-883f-8042f24d3bc5,Inbound,Order Related,Installation/demo,,0f2fa336-14d2-4e4c-b7bb-20edd6932908,,18/08/2023 20:37,18/08/2023 21:42,18-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
00af3313-f41d-40b2-b85d-77861bd6af58,Inbound,Order Related,Delayed,,12fccb34-2f62-435e-920f-e106071c393d,,19/08/2023 10:46,19/08/2023 21:15,19-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
868ac1d1-ee84-47f9-96e0-58d9e4dd559e,Inbound,Returns,Wrong,Make a policy on live video recording at the time of delivery ,fc71b913-f401-4c18-a297-7036b9d53974,07/08/2023 22:43,18/08/2023 15:34,18/08/2023 19:43,18-Aug-23,KHREW,Mobile,7499,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
8aed3343-f79c-4217-8bd3-d64d33d43ea4,Outcall,Returns,Reverse Pickup Enquiry,"Good resolution, nice to talk with him ",1ea93b29-ae0e-4c2b-8caa-e96a12ffa126,,19/08/2023 15:17,19/08/2023 15:18,19-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
feeeab6a-54a3-465d-9d4d-cffca23a6443,Inbound,Returns,Reverse Pickup Enquiry,Veery baad ,19a0a916-d529-41f2-8059-ad6e61c78685,,18/08/2023 08:21,18/08/2023 08:22,18-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
01a7d4f5-4e64-40b2-8597-9c3b2a76814d,Inbound,Returns,Return request,,53a4d87f-3c2b-498d-b383-47953addb0d5,,18/08/2023 08:50,18/08/2023 08:51,18-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
55d59d9c-3151-4716-a9af-0c6ca6576ce7,Outcall,Order Related,Seller Cancelled Order,,9e438b2b-6d79-461b-b1e8-e6657969fc71,,18/08/2023 16:29,18/08/2023 16:30,18-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
f2e3b604-bb3d-4635-8c24-075e3bbd6240,Inbound,Order Related,Delayed,,c11a000e-5386-4f7e-af6b-13fedeb9d86d,08/08/2023 17:03,19/08/2023 10:32,19/08/2023 10:44,19-Aug-23,MUMBAI,Electronics,58990,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
dd0843d3-b41a-431b-b341-75029c538821,Inbound,Returns,Reverse Pickup Enquiry,,f39d9b72-0c68-428b-933b-c5aa65895a37,13/08/2023 00:27,17/08/2023 22:42,18/08/2023 22:17,18-Aug-23,BHUBANESWAR,Books & General merchandise,81,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
bd3a209c-2699-499d-81ed-de499bc2166f,Inbound,Returns,Reverse Pickup Enquiry,,b19d8b1e-7de0-448c-bffb-44403e1997f8,,18/08/2023 14:10,18/08/2023 14:56,18-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
50e8388d-f7b9-4880-852d-95a470513bf8,Inbound,Returns,Reverse Pickup Enquiry,,1b94aee6-0e29-41d2-8e11-343346773e28,,18/08/2023 13:59,18/08/2023 14:00,18-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
2da4b35d-6386-4481-9444-00430a5e0e6c,Inbound,Returns,Return request,,5bb067fa-4f48-404a-80dc-415c3706a882,,19/08/2023 11:23,19/08/2023 11:25,19-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d4afd11b-3296-4979-9285-660fbff3483e,Inbound,Order Related,Invoice request,,4e67e9ed-74ef-416d-b3a3-a062cc2556b3,,19/08/2023 19:36,19/08/2023 19:41,19-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
11779a9c-44ba-4960-a41d-809fdcdbe94b,Inbound,Order Related,Priority delivery,Good response ,ca6702fb-cae7-4cda-a4ee-4c9d2bbb09ed,17/08/2023 16:46,18/08/2023 17:19,18/08/2023 17:20,18-Aug-23,BHUJ,Electronics,393,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
e2b1919d-49c4-480b-b999-3f9a4409709c,Inbound,Returns,Reverse Pickup Enquiry,,b81cb600-97ea-473e-aa17-9b35a977d95f,,18/08/2023 08:02,18/08/2023 08:04,18-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
3f7c91e5-1c49-4907-a380-eb886644d76d,Outcall,Returns,Fraudulent User,,d6ca91d1-ef02-42ea-83d7-d6a54257754e,,18/08/2023 11:23,18/08/2023 11:28,18-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
cb54d69a-8145-4d60-8694-ce02d17af190,Inbound,Returns,Reverse Pickup Enquiry,,a8a09ba1-0d04-4d0e-b473-6132f2a3c01f,,19/08/2023 14:09,19/08/2023 17:49,19-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4bda6881-7b2d-4106-b90c-b96d1f8f37c7,Inbound,Returns,Fraudulent User,Customer care service good,0c710c0a-386a-4cf2-8317-31f2e7fe1e8a,,19/08/2023 20:15,19/08/2023 20:23,19-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
c86bedde-1ba0-415d-a637-0971569844c3,Email,Order Related,Delayed,Thay are just worst I didn\u2019t think thay even trying to be helpful.,fb28fb07-fa9e-4ca3-a160-f06894f29de3,09/08/2023 18:48,19/08/2023 11:34,19/08/2023 12:31,19-Aug-23,BHAGALPUR,Books & General merchandise,72,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
f73aeb9f-f82a-4f59-aa43-effc4ad753a2,Inbound,Returns,Reverse Pickup Enquiry,,be2c2a35-08ab-49f3-bfa6-d50f3da5f423,13/08/2023 17:47,18/08/2023 16:05,18/08/2023 16:11,18-Aug-23,THANE,Electronics,1499,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,3
96c5c1b2-ef25-4fb9-abfe-cb8e39b77daa,Outcall,Returns,Fraudulent User,,a5a6e575-5ba9-46cb-a65f-6b67fbf052b3,,18/08/2023 09:17,18/08/2023 09:22,18-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
cc7b15cf-8f99-4b7b-86f4-212dfeadf889,Inbound,Returns,Reverse Pickup Enquiry,,c617e625-b021-4a03-9a7c-65c751cfb826,,18/08/2023 17:03,18/08/2023 17:05,18-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
a3f54fb2-c176-4f88-ba39-d16ed7ae902f,Inbound,Order Related,Installation/demo,,abc7d6ce-9eec-472a-af38-cb55f666b1b7,,18/08/2023 10:59,18/08/2023 11:00,18-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
f1e874fd-4dca-4782-aa97-47e91978c876,Inbound,Returns,Fraudulent User,It's Help full for me.????????,f0420985-2cb8-4d92-9f43-8b94f5f7304c,,18/08/2023 12:01,18/08/2023 13:47,18-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
54792f21-057a-4789-bcd1-4e6a20a40f71,Inbound,Returns,Reverse Pickup Enquiry,,28b8cc96-0125-4f5b-9151-4b41ddcf3bbb,,19/08/2023 15:57,19/08/2023 18:27,19-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
aa5e2e81-6356-499a-b06d-fb65e0712d37,Inbound,Returns,Return request,,e227c998-d064-4a9d-b0eb-c7bfc745990e,,19/08/2023 18:21,19/08/2023 18:34,19-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
8b0ab57d-6e3e-49b9-ac0b-6374fb296e1e,Inbound,Returns,Missing,,9c1e4ba2-dd60-4410-966e-77f842b8d965,31/07/2023 13:50,19/08/2023 10:32,19/08/2023 10:32,19-Aug-23,JAIPUR,Electronics,999,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
27ecdf7f-dfca-49f3-adac-ecfcc699c044,Inbound,Order Related,Installation/demo,,a00636a5-c6f4-4957-822d-6dd36508ff1b,08/08/2023 15:33,19/08/2023 09:08,19/08/2023 09:14,19-Aug-23,DEKARGAON,Home Appliences,13999,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
2ee1d882-b143-476c-a823-972de899a0ae,Inbound,Returns,Return request,,e4bb43b3-6512-477f-89fa-894e3bf0b04e,05/08/2023 13:32,17/08/2023 17:17,18/08/2023 13:30,18-Aug-23,SURAT,Home Appliences,7999,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
20c95d18-1c0e-40c7-bd2e-151c99038f07,Inbound,Returns,Reverse Pickup Enquiry,,e6167ce0-fb5d-43be-b401-82608c92b084,,18/08/2023 10:42,18/08/2023 10:50,18-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
6c2fe1bf-4942-41d5-b515-ece49dd44199,Inbound,Returns,Reverse Pickup Enquiry,,be57090a-bfd9-45be-9983-8ab334a3eda6,,18/08/2023 12:35,18/08/2023 12:41,18-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
5f4c2db4-4f3c-4582-831c-80d7cbbdeea9,Inbound,Returns,Reverse Pickup Enquiry,,26710f86-c4c6-4dcb-9e61-36f5c94905c3,,19/08/2023 15:47,19/08/2023 15:59,19-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
b7010058-677a-433c-bc2c-2dffe5fcd538,Email,Returns,Reverse Pickup Enquiry,Improve their behavior towards customers. They make fun of customer's issues. Not able to give proper solution.,634bf36b-06ec-4092-93b0-a036440424cf,,19/08/2023 18:17,19/08/2023 18:45,19-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,1
1dcdd9e7-d22a-4356-a82c-d5a75586403c,Outcall,Returns,Reverse Pickup Enquiry,Mnanage delivery partners,7cfb9d78-8513-4923-9b67-b0ab21497c86,,19/08/2023 09:04,19/08/2023 09:06,19-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
ce01cd1d-d5b1-4075-9c7c-cafd6eeebcd3,Outcall,Order Related,Installation/demo,She told me that she will give the link for the product complain till now it has not came,7f18a004-a94e-4d5c-82f1-e0b6bee36bce,,19/08/2023 17:58,19/08/2023 20:44,19-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2dc4e7a5-cbb9-4a3c-b7bb-f484307f32a6,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,f729b605-96d1-40d8-9442-857e6a9416cc,,19/08/2023 19:07,19/08/2023 19:07,19-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
7986fe3a-58ba-4e5c-8eb2-d41c2af696c9,Inbound,Returns,Service Centres Related,,2bf9fdad-0c96-4258-9994-1a842160d248,21/02/2023 12:06,19/08/2023 16:28,19/08/2023 16:32,19-Aug-23,BADAUN,Mobile,11999,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
0cb9f0ea-aff4-40a6-8fc4-a35ebd9bc184,Inbound,Returns,Reverse Pickup Enquiry,,a1bf31d4-2fca-4b6f-87ed-ae789dd4c85e,04/08/2023 11:38,19/08/2023 12:21,19/08/2023 12:24,19-Aug-23,DEOGHAR,LifeStyle,1299,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
914b4e30-93a8-4c48-be34-ca66a350226b,Outcall,Returns,Reverse Pickup Enquiry,,0c564420-c081-43f2-aa98-e358920b710d,08/08/2023 16:09,16/08/2023 11:37,18/08/2023 17:32,18-Aug-23,PATNA,LifeStyle,3244,,Haley Carroll,William Park,John Smith,61-90,Evening,1
d5ac032e-552d-4243-8883-9a61c1fc8ede,Inbound,Returns,Wrong,,d76b3fdb-3ee5-4785-963d-6a3e2413a031,12/08/2023 09:17,18/08/2023 10:06,18/08/2023 10:21,18-Aug-23,DEPALPUR,Electronics,1399,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
fe680569-d965-4206-a8ae-7974dde6df5c,Inbound,Returns,Reverse Pickup Enquiry,,d23032d2-b661-4568-8a5f-9deef2514893,,18/08/2023 22:11,18/08/2023 22:13,18-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,2
8fd94150-80f4-4bf2-bb22-88f37226b195,Inbound,Order Related,Order status enquiry,Excellent customer support ,36fdea04-e018-4495-a513-ad39fb778207,10/08/2023 21:20,18/08/2023 09:32,18/08/2023 09:34,18-Aug-23,SHAMLI,Books & General merchandise,298,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
ca0b48e8-d989-436a-bae4-abf49aadbfc8,Inbound,Returns,Missing,,86ffe21b-a879-4aaf-a15b-d1dffc21309a,,19/08/2023 10:05,19/08/2023 10:06,19-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
4790d984-58d0-4cdf-ad19-fd1a587fa9fc,Inbound,Returns,Reverse Pickup Enquiry,,7a868d76-789d-4419-90d9-39d1ac57c649,,19/08/2023 14:16,19/08/2023 14:17,19-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
e83c35e4-c898-4d60-9fb7-58a223e325f4,Inbound,Order Related,Installation/demo,,2d76015d-99d3-4bcc-ae28-fa60872e1e07,,18/08/2023 07:53,18/08/2023 07:55,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
8054e44e-3941-467c-bbbc-982ff81b68c1,Inbound,Returns,Service Centres Related,,0eba5592-655f-4aa6-ba1a-c12c76e49e14,,19/08/2023 14:36,19/08/2023 14:59,19-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
ce88ce11-dcb3-48cb-816d-7c9753787dc2,Inbound,Returns,Reverse Pickup Enquiry,,f2f478e7-6852-4540-b793-32883f05a202,,18/08/2023 12:21,18/08/2023 12:26,18-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
05531c6e-c17e-4e3d-83be-3825f2af78ea,Inbound,Shopzilla Related,General Enquiry,Nice ,d54252c2-46d9-4220-bc55-eb0bfcc4e3a1,,18/08/2023 21:11,18/08/2023 21:16,18-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
84e42f7a-5397-42d0-8455-b7aeef42a3e1,Inbound,Returns,Service Centres Related,,442558c8-d3ab-4bb1-97fc-a4efbc9a5436,,18/08/2023 21:59,19/08/2023 12:15,19-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
d8a22583-a020-4f41-a2bb-955deaa878ab,Inbound,Returns,Reverse Pickup Enquiry,,ff4b24bf-6ce3-40a6-8362-3ad7df266822,,19/08/2023 15:18,19/08/2023 15:24,19-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
bf046882-0c54-4aca-a1b9-af4cb6e9c5d3,Outcall,Returns,Reverse Pickup Enquiry,,440744a8-c791-471a-b843-fee3512ea167,07/07/2023 11:53,18/08/2023 20:43,18/08/2023 20:43,18-Aug-23,KODAD,Electronics,799,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
c3b5c0cd-471f-40f2-b557-611ed0c1976e,Inbound,Returns,Reverse Pickup Enquiry,,b85e4099-5968-4daa-89b6-8edee928b9aa,,18/08/2023 10:53,18/08/2023 12:09,18-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
ba769ef0-0b2c-4346-a158-5df6df91c939,Inbound,Returns,Exchange / Replacement,,ed913f0e-154e-4ff6-bbbe-74d13680c812,,18/08/2023 15:49,18/08/2023 15:50,18-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
6adfde09-d354-47fc-bb22-5aabef80ecf2,Inbound,Returns,Reverse Pickup Enquiry,,ba8618bd-92a0-4244-b526-8aae2cccdabc,,18/08/2023 16:24,18/08/2023 16:36,18-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
65eac728-8e39-4aa8-96e8-285bfc05b2a5,Inbound,Returns,Return request,Very good person ,716d2d86-09be-46aa-896b-97ebd355ccf9,,18/08/2023 19:56,18/08/2023 20:00,18-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
aaaf31ec-0756-418b-a5ef-c93c8d68356c,Inbound,Payments related,Online Payment Issues,,65047d15-52e3-495d-b3d5-431880add0b7,,19/08/2023 10:38,19/08/2023 10:49,19-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
4f01d277-32c8-4c44-8f83-c10ab1bca71f,Inbound,Returns,Reverse Pickup Enquiry,Good work ,5ebb0e04-ca30-4753-b852-0796637ade00,,19/08/2023 16:45,19/08/2023 16:48,19-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
1f6da4dd-b0cb-4819-ac37-eae085b992ca,Inbound,Returns,Return request,,ff10244c-d1b6-4cf8-bb06-13160823b80d,,18/08/2023 23:31,18/08/2023 23:57,18-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
fc6b3e5a-652f-4ca4-b00d-8f428ae75869,Outcall,Returns,Wrong,,264cfb2c-8572-488f-87bb-ea8ac7db7414,,19/08/2023 16:52,19/08/2023 16:57,19-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
0c9a59cc-a302-4043-b300-d79674f02af2,Inbound,Order Related,Installation/demo,Good and very sharp executive ??,5bc7dfdd-9281-49f0-a020-3541d8dbaa6b,,19/08/2023 11:36,19/08/2023 11:39,19-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
1fe711ce-b6ac-4631-a66a-431c25fecaa8,Email,Returns,Service Centres Related,Very good ,16957b5c-f89e-43d5-9756-e9e441240b49,,19/08/2023 13:59,19/08/2023 14:19,19-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
578ca995-5e29-4c7c-9ee1-d43859a9b8f5,Inbound,Returns,Reverse Pickup Enquiry,,2b50242e-bab5-4b07-98ab-c048f0a9014a,01/07/2023 18:41,18/08/2023 15:06,18/08/2023 15:07,18-Aug-23,BAIHAR,Home Appliences,37999,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
66b067d8-cbb0-4d92-ad94-9b9fc760e269,Outcall,Returns,Return request,Very nice ,73cf3e01-19dd-4747-b1da-edb624639e62,04/08/2023 23:05,18/08/2023 12:33,18/08/2023 12:37,18-Aug-23,NEEMRANA,Electronics,643,227,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
c7ac75e0-76e1-4495-b40a-6aab31122ffa,Outcall,Refund Related,Refund Related Issues,Good service ,91985c3f-c766-4d50-ae70-59d2217f827a,,18/08/2023 12:46,18/08/2023 12:48,18-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
6266750d-8248-4113-91eb-cbb913f2394b,Inbound,Returns,Return request,,664507a5-74a5-4f64-83a2-a84f8d92fc37,,18/08/2023 17:39,18/08/2023 18:36,18-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
20b707e0-970c-4341-ab76-8a0a78c28d75,Outcall,Returns,Reverse Pickup Enquiry,,b52591be-03f0-4990-817b-fef520eab726,,19/08/2023 09:45,19/08/2023 09:53,19-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e4ba4d25-c210-4b7a-8637-46abca35e87b,Inbound,Returns,Reverse Pickup Enquiry,,a9db6373-27b9-4e39-bc19-d6ed6de56501,,19/08/2023 15:51,19/08/2023 15:54,19-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
9a8b7cf9-eff6-4928-be0d-9eaacebea725,Inbound,Returns,Reverse Pickup Enquiry,Please take an action again frauds ,3a666905-10ec-48bc-86e0-b54b3c134fb6,,19/08/2023 19:51,19/08/2023 21:28,19-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
7e257675-e927-4695-9a80-2bb8addd27f8,Inbound,Returns,Return request,,a3d7b705-d591-4bb5-8601-2d1d3ac0d8eb,,19/08/2023 12:48,19/08/2023 13:53,19-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
9d57b2b5-aad8-46a7-97d6-e54253370e45,Inbound,Refund Related,Refund Related Issues,No words to say abouts Shopzilla because customer executive are very very good and active to all Shopzilla customer ,b2b7d38a-65cc-4f8a-9f4e-bb72830ec9fd,,19/08/2023 14:02,19/08/2023 14:09,19-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2e309759-b5c2-4ea9-9d4d-9ea4e2f5eb7f,Inbound,Order Related,Delayed,,4e36a7ee-7800-4256-84a4-d7e5da15cb1a,10/08/2023 14:23,19/08/2023 11:56,19/08/2023 11:58,19-Aug-23,ANANTAPUR,Electronics,1174,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,3
cbf73932-0c9b-4323-b2f3-5e3695f90ce7,Inbound,Returns,Return request,,b36bc6fb-5cbf-405b-95be-8660adb00274,,18/08/2023 10:22,18/08/2023 10:26,18-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
247f89db-e978-4790-864a-fc5e160ea494,Inbound,Cancellation,Not Needed,Good ,663f14ff-19e0-4afa-a55b-eb4ad85691e9,,18/08/2023 14:17,18/08/2023 16:08,18-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
0d08a1ac-af99-4d83-95cc-64b86e8e800a,Inbound,Returns,Fraudulent User,Thank you ,44cf1a27-93f5-4895-a005-4f789e9615cb,,19/08/2023 09:16,19/08/2023 09:20,19-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
e498e976-cf07-4e88-a6b9-bb2a9479a37e,Inbound,Cancellation,Not Needed,,f2e60cf7-5d72-40eb-9a8a-fd902a4eeef6,,18/08/2023 19:30,18/08/2023 19:46,18-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4da61d73-8008-47e1-b1f0-09af7ff8835f,Inbound,Returns,Reverse Pickup Enquiry,So polite gesture of Shopzilla customer care team and good communicate ,4b308c37-811e-4d96-8243-1cc218d02485,,18/08/2023 20:25,18/08/2023 20:25,18-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
8b67c8a6-e3d5-459d-9c1e-3ffcc4c42f87,Inbound,Order Related,Invoice request,,2977c345-1d02-429b-b3c5-6105fddc82b5,,19/08/2023 16:17,19/08/2023 16:21,19-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
35d06296-c02c-45e8-9356-4da8c116dc23,Inbound,Refund Related,Refund Related Issues,Shopzilla hi fake hai sala ,8dc1a8c7-0214-407e-b18a-e7feba748cb5,01/07/2023 23:39,19/08/2023 21:54,19/08/2023 22:15,19-Aug-23,SAGAR,LifeStyle,1104,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
772228c7-56b4-48f9-b062-e4ec754b2c54,Inbound,Product Queries,Product Specific Information,Fuc,f228463f-72b6-4c50-afe2-ee61ca3c0e7e,,18/08/2023 12:17,18/08/2023 12:20,18-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,1
1deaea7a-cec0-4b99-b5ba-317af9661a26,Inbound,Order Related,Installation/demo,Gud,1d94b752-4ccb-4587-884b-49d9a2746cd7,,19/08/2023 10:35,19/08/2023 10:38,19-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a584b865-11ad-4b40-a9e2-6436e9291a94,Inbound,Returns,Return request,,8afb4d6e-810e-4e20-a803-d640ffb00d3a,,19/08/2023 12:29,19/08/2023 12:31,19-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,5
6cbf4a98-4e50-429d-a416-9827cf6d747b,Inbound,Order Related,Installation/demo,,5dc457d7-9eda-45e4-b587-93989d3cb0d4,,19/08/2023 11:31,19/08/2023 12:16,19-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5957515d-de8f-406c-b7b0-b2386c974618,Inbound,Returns,Reverse Pickup Enquiry,My issue not solve very long time I am not satisfy Shopzilla shopping  app and customer support not support,e0f4a84d-9359-411f-aee9-990c05b24ed7,02/08/2023 10:11,19/08/2023 23:43,19/08/2023 23:51,19-Aug-23,UDALA,LifeStyle,353,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
70dfc113-d603-4b80-9141-2cf3cb797f29,Inbound,Returns,Reverse Pickup Enquiry,,e0fde807-3fde-4583-8957-61c1451580d9,06/08/2023 04:11,18/08/2023 10:24,18/08/2023 14:46,18-Aug-23,NAGPUR,Home,1689,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
0245f7e6-fde5-447a-9a62-6b0240d3e34d,Inbound,Refund Related,Refund Related Issues,,7cf552f0-d1ea-40a8-9776-5d42b84c3552,,18/08/2023 14:53,18/08/2023 15:02,18-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
31099db0-7dd0-4138-a8f0-fbbc2e34a67f,Inbound,Returns,Reverse Pickup Enquiry,,2f40757a-fc5c-41a7-bc4f-59693c23d4a0,,18/08/2023 18:42,18/08/2023 20:20,18-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
52878ef7-95f7-4c61-9f50-a16d4b15eaf2,Inbound,Returns,Reverse Pickup Enquiry,nice,bc0ef0fe-46ba-4e2b-a423-1912f337ab73,,18/08/2023 18:05,19/08/2023 09:34,19-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
091cc18c-ede1-44bb-8fbf-62f3891b2a16,Inbound,Returns,Return request,,7ecad7fb-e412-44d6-b84d-61ff0fcb14a1,,19/08/2023 11:27,19/08/2023 13:22,19-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
57138d27-8db3-47db-ad63-21204ca8ca3e,Inbound,Returns,Reverse Pickup Enquiry,,2d9e659c-d178-49d1-9c3b-59b1f0462e8e,02/08/2023 10:34,19/08/2023 10:35,19/08/2023 13:47,19-Aug-23,NALLASOPARA,Electronics,1099,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
004b02fc-b290-44e0-86c5-f0f4554be769,Outcall,Product Queries,Product Specific Information,,46447f9b-afdc-4de1-944f-65389a9ba1f2,,18/08/2023 13:10,18/08/2023 13:12,18-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
7ecbd6e8-f251-4d4a-9fa8-3e56f1ca2ce8,Inbound,Returns,Return request,,c592b319-b195-4c59-bc5c-fab42df14683,,19/08/2023 09:24,19/08/2023 09:27,19-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
77f2a93c-14f7-488e-a5cf-08549f1e07fc,Outcall,Returns,Technician Visit,,4bdc42b0-175f-4e2b-a66d-61092576acc2,,19/08/2023 09:56,19/08/2023 10:00,19-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
c794e88b-b799-49be-9406-9ad6d65237fc,Inbound,Returns,Return request,,03ec325e-0781-48c5-a9f5-d2f8ea471c3c,,19/08/2023 09:55,19/08/2023 10:09,19-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
21ae8851-95ef-44dc-bf61-75e5d83ba263,Inbound,Order Related,Installation/demo,,b3a2c7c0-8342-4c55-b9b1-2f2e0738a059,,19/08/2023 15:45,19/08/2023 17:33,19-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
40b2aa0a-22ca-4a50-980b-b4954b89970c,Inbound,Order Related,Delayed,Shopzilla hi sabse bakwas hai inse koi   hota bass   lie baithe hai sab bekar log bola gya tha raat 11 bje tak delivered   abb 22 taraik dikha raha jabb nhi krwane ka   le q lete ho ,22ce1006-0236-4e4c-881c-56e17632b417,,18/08/2023 15:09,18/08/2023 22:23,18-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,1
102a1c0a-5bd3-4e3e-bfe6-33917f8476f4,Outcall,App/website,Issues with Shopzilla App,,10e826a3-5d67-43db-8f0a-81960aa7c725,,19/08/2023 12:05,19/08/2023 18:06,19-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
05de737b-2b14-4e5c-b765-6ccb47bf228c,Outcall,Order Related,Invoice request,,71cb3829-d3d5-44c8-8a90-5ccac08c3a50,,19/08/2023 13:49,19/08/2023 13:55,19-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
98c9d6fa-c302-4dc3-8e74-deeb47954f7e,Outcall,Returns,Reverse Pickup Enquiry,,571b40c9-5b45-41fa-93c9-8db8587e4a4b,,19/08/2023 14:58,19/08/2023 15:01,19-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
0d5d5135-2f60-4e81-abcf-a3fb2940a7d9,Inbound,Cancellation,Not Needed,,16c57775-98d2-4425-a5b4-1d59023eab2a,04/08/2023 14:47,18/08/2023 12:56,18/08/2023 12:58,18-Aug-23,AMBALA,Books & General merchandise,157,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
cf6efc5e-c1ed-4799-925e-a6abd1943e15,Inbound,Shopzilla Related,General Enquiry,Time to resolve this problem ,e0cc4224-71b2-44d8-8b10-7ed2300f3d9b,,18/08/2023 17:02,19/08/2023 08:31,19-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,3
bd64f8e9-0424-4a5f-94d6-873507513101,Inbound,Returns,Fraudulent User,,aff3fa55-1582-44b4-a872-cb8178015119,,19/08/2023 10:49,19/08/2023 11:00,19-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,1
4d935510-07c3-4afd-a91d-2141c4917693,Inbound,Returns,Fraudulent User,,7d39776c-6506-4cab-b2aa-d009e95d2a90,,19/08/2023 07:41,19/08/2023 07:55,19-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
4dea9f35-1726-4937-9de2-39f93da068f8,Inbound,Order Related,Delayed,Talked to me very well  I am satisfied with his words in customer care Thanks sir,851c6cd1-bd52-4c7e-8b4f-018efe2c21d8,02/08/2023 20:23,19/08/2023 19:33,19/08/2023 19:33,19-Aug-23,RAJGARH,Electronics,477,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
2b1e9679-713a-4308-b335-d776347d79a7,Inbound,Returns,Reverse Pickup Enquiry,,c7272f86-2343-4172-99a7-133300b09843,09/08/2023 15:08,18/08/2023 12:19,19/08/2023 12:19,19-Aug-23,BAREILLY,LifeStyle,617,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
1579f651-8802-4b25-9cb7-fb0f4864a2fe,Inbound,Order Related,Order Verification,,180d2e69-7a78-4452-a025-69b3aac68c2d,05/08/2023 22:10,17/08/2023 11:34,18/08/2023 12:39,18-Aug-23,MUMBAI,Books & General merchandise,68,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9199bf51-c425-4f19-826f-4dc36b58c9f6,Inbound,Order Related,Delayed,Good Support ,5e6f374c-9bce-4039-aada-c9533925971d,,18/08/2023 08:30,18/08/2023 08:32,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
b9020af0-2d66-4867-a76b-c34bec4ee0d8,Email,Returns,Fraudulent User,I have found that Shopzilla doesn't have any customer support,8a8ac66c-2dc9-4ae3-8f6d-0751190bae1c,08/07/2023 14:53,17/08/2023 10:03,19/08/2023 21:09,19-Aug-23,JHUJHUNU,Electronics,1399,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
2201028c-c0da-4a9f-947c-8ea4bc21496a,Inbound,Returns,Reverse Pickup Enquiry,,651932df-dda7-4857-afdb-a5ca24e874fa,05/08/2023 08:50,18/08/2023 20:19,19/08/2023 09:33,19-Aug-23,ERODE,Home Appliences,1099,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
7cdc8b86-d265-42f1-83fc-0e892edfcd66,Inbound,Returns,Missing,Good ,77f95867-759b-4e74-a6ec-2a9858f1466c,11/08/2023 13:13,18/08/2023 10:15,18/08/2023 10:18,18-Aug-23,SULTANPUR,Home,960,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f9850c8f-484e-40dd-bc11-45c2af075338,Inbound,Returns,Reverse Pickup Enquiry,,5e169c2c-c6ca-4b3d-a98e-20f4c3475494,10/08/2023 15:35,18/08/2023 11:26,18/08/2023 11:36,18-Aug-23,PITHORAGARH,Electronics,1699,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
159afdf8-d6d9-4c7b-83e6-b35d4b5a8812,Inbound,Order Related,Order status enquiry,Shopzilla ka sarvives bahut ghatiya hai jo deta deta hai us date aj tak ek bhi order   delivery nhi kiya hai iska survives ekdam ghatiya hai,9266c2bb-8d5f-4032-b48d-a9419310a929,15/08/2023 22:42,18/08/2023 20:16,18/08/2023 20:22,18-Aug-23,GAYA,Electronics,1199,,Jessica Jones,William Park,John Smith,31-60,Morning,1
221225f1-72eb-4328-b90f-981269d0f540,Inbound,Returns,Exchange / Replacement,,8006121d-41ad-4e7a-8d2e-85a685253091,,18/08/2023 13:20,18/08/2023 13:22,18-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
40eb7294-ce23-4531-b4a7-6d2988341e3c,Inbound,Returns,Return request,,f04c26f1-cfb3-4c24-8551-5f89b98b5fa6,,19/08/2023 19:26,19/08/2023 19:33,19-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
5c8bbb9e-76f7-4065-9080-815b7d3da1c4,Inbound,Returns,Reverse Pickup Enquiry,I order my product it a difective product return request raised but till now no body come to pickup product,3b9e03d6-23fc-43ac-81b4-a796710026de,09/07/2023 14:46,19/08/2023 10:12,19/08/2023 10:14,19-Aug-23,CHATRA,Home,2103,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
9cc4b1bb-6c7a-41f5-b5df-86eead993c02,Email,Returns,Wrong,,0f6ada34-a954-482a-bf72-480f5e75c857,08/08/2023 09:43,18/08/2023 10:45,18/08/2023 10:45,18-Aug-23,NELLORE,LifeStyle,1330,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
8c64b216-1fe9-4579-9d9d-677d4887cc02,Inbound,Order Related,Seller Cancelled Order,"I told your customer care to request a complain regarding cancellation fee. But no complain written. Your customer care person named manika,   they will not listen the problem properly and they will disconnect the phone. Not at all happy ",41568292-f3c7-44f9-8cd7-026ff0d89c12,24/07/2023 12:34,18/08/2023 09:08,18/08/2023 09:55,18-Aug-23,CHENNAI,Home,389,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
0f4a68dd-4cd0-4832-8f3b-3ec7bd089a46,Inbound,Returns,Service Centres Related,When we are purchasing any product from your it is ensured that all the related issues like damage or replacement should be handled only by Shopzilla team.Overall rating 5+,5659f023-5340-4d36-bc2e-2a2ba9bd28c4,19/07/2023 11:30,17/08/2023 22:32,18/08/2023 09:13,18-Aug-23,BHUJ,Home,228,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
8cc27664-3065-4df5-9d15-ecdebd085080,Inbound,Order Related,Order status enquiry,,acd889a4-f02d-43e6-858b-5887ea59ab1c,,18/08/2023 11:10,18/08/2023 11:12,18-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
26395a6b-f85d-479b-a037-3d8bc4ef86a5,Inbound,Returns,Reverse Pickup Enquiry,,b645da86-390d-401e-931c-761841778479,07/08/2023 10:13,18/08/2023 10:35,18/08/2023 10:55,18-Aug-23,BANSGAON,Mobile,25999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
220ebfb6-b0ac-4690-8f42-9dd96c9f0f5d,Inbound,Product Queries,Product Specific Information,Good ,9233dd05-17f0-4112-b07d-62dccc9694b8,,17/08/2023 20:27,18/08/2023 12:00,18-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
c23bcc5c-31f6-44a0-aa5a-bbb8f9b9b75f,Inbound,Cancellation,Not Needed,,60a29736-d5ae-41f8-8293-46a6167c2cc2,,18/08/2023 14:48,18/08/2023 14:51,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c3d56afe-fe2e-48b6-97dd-40a34f32a2b6,Inbound,Returns,Reverse Pickup Enquiry,,b8abf664-6037-49b9-99e6-5386007b2cc5,,18/08/2023 14:34,18/08/2023 14:48,18-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
52407081-2586-474d-8688-f4a57bb00ebc,Inbound,Returns,Reverse Pickup Enquiry,,e2253a0d-64e5-4973-82f4-54dcfe666bc6,,19/08/2023 19:44,19/08/2023 19:46,19-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
14f0e8b1-908e-4a89-81da-2b9b01c021fa,Inbound,Returns,Reverse Pickup Enquiry,,8f1147ca-951e-47c4-979e-25dd2907f3b1,03/08/2023 12:06,18/08/2023 15:56,18/08/2023 15:57,18-Aug-23,PATNA,LifeStyle,2271,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
8a553568-26c1-4491-a709-cfd3f324dd9d,Inbound,Returns,Fraudulent User,,784d09fd-ccce-4b3b-a8d9-a92c7585bcba,,18/08/2023 12:53,18/08/2023 12:55,18-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
d236358f-2e05-4752-93fe-82ae88c80c1f,Inbound,Returns,Return request,,3813ce62-0870-45b3-b6a6-4d087979dc74,,18/08/2023 13:07,18/08/2023 13:12,18-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
905808fb-f818-4c57-9ad9-4593c6f0fd15,Inbound,Returns,Service Centres Related,,916b239f-e7c6-4042-9456-2628c2c0669a,,18/08/2023 14:26,18/08/2023 14:57,18-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
4014f40e-bf5b-434b-9806-e2137ee8a2be,Inbound,Product Queries,Product Specific Information,,65a4bb6f-f91c-4830-880e-2f4f31803e69,,18/08/2023 15:50,18/08/2023 16:18,18-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
9a314414-d030-49c3-9e63-9d29ce2c60be,Inbound,Order Related,Invoice request,,a127cc33-94de-4709-8bd4-030427792108,,18/08/2023 20:44,18/08/2023 20:49,18-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ac80a970-a683-45e4-b335-edcaa40c7eb1,Outcall,Returns,Reverse Pickup Enquiry,,f55679ab-8315-4eef-9436-69a3be39d6f0,,19/08/2023 07:43,19/08/2023 12:54,19-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
99a6f085-5ff8-4fbe-a5fb-bd5c3455fccc,Inbound,Payments related,Payment related Queries,Flif  application was not at all safe in terms of security because my has been hacked and order placed with my wallet amount without my permission which is really woreset customer experience. ,f4f9efe3-9dd6-45d0-895c-d18198092594,,19/08/2023 11:12,19/08/2023 12:13,19-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
0a4c6f62-f385-4547-89b6-de3b66930c47,Inbound,Returns,Fraudulent User,,6705ee06-71d2-4a0e-a981-1cf9d04b1b50,,18/08/2023 11:31,18/08/2023 11:42,18-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
4533ca63-120d-4ac3-8f0f-5c811675eb2c,Email,Returns,Fraudulent User,custom care was good,4f2249dc-2087-4c07-8be8-5890367eb3db,,19/08/2023 13:50,19/08/2023 13:52,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
93f13f58-1110-4450-b650-215a69d188ac,Inbound,Payments related,Payment related Queries,,81cb45de-56c6-461f-9da9-37788d44ba3a,,18/08/2023 19:48,18/08/2023 19:49,18-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
2e771f47-07c6-451c-9e70-db5f23e21707,Inbound,Order Related,Delayed,,1b75f69d-4c6f-4b52-99da-6b51b6aec47f,14/08/2023 11:23,18/08/2023 11:17,18/08/2023 11:20,18-Aug-23,JAMALPUR,Mobile,13974,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
7f81bda7-0db2-4cec-9932-d9006be478fe,Inbound,Order Related,Seller Cancelled Order,Thanks very much,b98c56be-4932-4722-a57e-c103ed47b439,,18/08/2023 20:56,18/08/2023 21:05,18-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
bd1a99c5-0eb8-4199-82d6-4b45973b970e,Inbound,Refund Related,Refund Enquiry,,00075263-2f08-4a13-9765-22bf4f93f11b,,19/08/2023 21:09,19/08/2023 23:00,19-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
7d2acf13-6883-4420-92a8-1bc802f96c82,Inbound,Returns,Damaged,,75064bc6-f6b6-47e9-9e03-878f9bd8347f,13/08/2023 23:46,18/08/2023 12:54,18/08/2023 12:59,18-Aug-23,PONDICHERRY,Books & General merchandise,932,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
5d47c988-1940-4fa3-83bc-c4483eb71eeb,Inbound,Refund Related,Refund Related Issues,,0f711301-0b1f-4611-8fc7-437dea3bfaf7,28/07/2023 14:38,17/08/2023 14:32,18/08/2023 18:27,18-Aug-23,KOPARGAON,LifeStyle,735,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
b2bfea62-ec01-4734-8bef-8cc065a3143f,Inbound,Returns,Reverse Pickup Enquiry,,f71c716f-f305-4a18-afe8-7536a5db55fc,,18/08/2023 15:55,18/08/2023 16:18,18-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
d9d36627-a9e6-4813-be34-249c9131a12f,Inbound,Returns,Reverse Pickup Enquiry,,f1d41c1d-a047-43f2-8a9a-0bdfd0331a67,,18/08/2023 16:50,18/08/2023 16:55,18-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
23635bb5-5b87-43e1-b8b9-b0d3dbe37221,Inbound,Shopzilla Related,General Enquiry,,0da81165-941c-40fe-a13d-e0cadf0c2583,,19/08/2023 10:17,19/08/2023 10:22,19-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
5c5f8acd-e8e9-41e1-aa5d-9742443a7c25,Outcall,Returns,Fraudulent User,,c58487df-e7e3-426e-998e-b39d392b9a2f,,19/08/2023 12:33,19/08/2023 13:10,19-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
59d6dbbe-2788-4c90-9ebb-10ca7fd33c6a,Outcall,Returns,Return request,Courier boy behaviour not good very bad behaviour But there was no solution to my complaint.I lodged complaint 5 times.,44a3e3f5-0ab4-4ed1-8a17-335f58023c24,10/08/2023 20:47,16/08/2023 17:42,19/08/2023 22:47,19-Aug-23,BARMER,Electronics,282,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,1
01cef62a-6ff8-4fb7-a3a9-07bb82b0cf0d,Outcall,Returns,Reverse Pickup Enquiry,,8dfa48f8-dbca-4deb-ac7e-77507d4e0473,04/08/2023 18:42,17/08/2023 15:53,19/08/2023 09:48,19-Aug-23,DUMKA,Electronics,999,393,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
e7184e82-53df-4cf0-9179-0908d3c60e2d,Outcall,Returns,Missing,,de3ccdec-8cd9-4005-af57-74266aaeefeb,,18/08/2023 11:08,18/08/2023 12:46,18-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,3
abd98496-ad6f-4ac8-b699-185818726052,Inbound,Returns,Reverse Pickup Enquiry,,ef2080c4-a653-4de7-8d98-d13b613daaad,,19/08/2023 10:17,19/08/2023 10:18,19-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
90dcda2b-af6d-4b8a-8425-5755b387d0fd,Inbound,Returns,Return request,,2def9bdf-9602-4b1c-adc5-df04c80847ee,,19/08/2023 13:34,19/08/2023 16:32,19-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
e710e2d7-9913-4ba1-9b61-7f56c085c908,Inbound,Returns,Reverse Pickup Enquiry,,80eb32af-a85f-4238-9f4a-3134f0275273,,18/08/2023 12:11,18/08/2023 12:18,18-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,4
a1074f24-9e21-4bfe-89e7-49585db5346a,Inbound,Returns,Reverse Pickup Enquiry,Good ,832bb12e-06a1-4fcb-ac7a-cc1f2d157c03,,18/08/2023 13:45,18/08/2023 14:33,18-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,4
373cab04-8fca-4670-a79a-4986d3e7445f,Inbound,Returns,Reverse Pickup Enquiry,,924a7c88-2b7d-401a-9ed1-b42a2881f70f,,19/08/2023 14:26,19/08/2023 14:28,19-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
c95ecaf8-4272-4035-ad8b-0daee3ca5e62,Outcall,Payments related,Payment related Queries,,402d0402-2bfa-44a5-8c79-cae47477a56d,,19/08/2023 09:13,19/08/2023 09:22,19-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
66e67a03-62c0-483e-9b14-f53c5bf06fa3,Outcall,Returns,Missing,,d9287695-8ea8-4944-b758-a7eb1f93f941,,19/08/2023 18:14,19/08/2023 23:03,19-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
898040b3-531b-40ff-bcd1-451f6df9816f,Inbound,Returns,Reverse Pickup Enquiry,Delivery is goodand returns also good I am happy with Shopzilla ,ff0e3ee0-bc4f-4d6f-911c-066ac41de9c4,,19/08/2023 19:02,19/08/2023 21:29,19-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
7bfd311d-c03c-4d11-a0fd-416ec89189c8,Email,Order Related,Delayed,,e0880dc3-4e37-4564-89e1-24c0431d9b38,,19/08/2023 22:09,19/08/2023 22:10,19-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
ef6032ca-2552-4598-9803-8e98d4444cb4,Inbound,Returns,Reverse Pickup Enquiry,,0bfd9431-e977-42ca-a68a-3ad28b1b19f0,01/08/2023 06:15,19/08/2023 10:50,19/08/2023 13:30,19-Aug-23,SHIMLA,Home Appliences,890,,Veronica Martinez,William Park,John Smith,61-90,Evening,3
e531140f-a3fe-4e05-9af0-86dac067af0a,Inbound,Returns,Service Centres Related,,eaf9555a-31d6-4b5c-857d-c857111fa610,,18/08/2023 11:47,18/08/2023 11:50,18-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
6fcde250-11bf-4643-ae82-0e2510c676b9,Inbound,Returns,Missing,,42afebac-d5df-43db-bd77-be03caec70a4,,18/08/2023 12:24,18/08/2023 12:24,18-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
b55667ad-e2a5-476d-9f28-03a2fdf887c1,Inbound,Returns,Reverse Pickup Enquiry,,e14865c4-1270-4e79-b60a-c4e4b7889481,,18/08/2023 16:47,18/08/2023 16:52,18-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
d54ca384-e0a0-409b-9ad6-41b375000094,Inbound,Order Related,Order status enquiry,,4053af48-6db5-4d33-a45a-e4a18237abb9,,19/08/2023 18:46,19/08/2023 19:27,19-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
895e7611-617a-4f81-8f61-3d2d28c01c1c,Inbound,Order Related,Delayed,,a5ca485f-510f-457a-a47c-7ba8a3a5a70f,09/08/2023 22:30,18/08/2023 17:08,18/08/2023 17:27,18-Aug-23,RAJKOT,Electronics,1599,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6f38e39e-6fb0-42e4-9d68-a72a6b0cb087,Inbound,Returns,Reverse Pickup Enquiry,,4cf153bd-b398-4747-ae94-63eacc6b9a5a,09/08/2023 10:08,18/08/2023 17:06,18/08/2023 17:14,18-Aug-23,DURGAPUR,LifeStyle,2000,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
c6748088-b079-4b1d-a9ef-714ae7fe332d,Inbound,Shopzilla Related,Shopzila Premium Related,Good ,eb9ae0d0-dd80-4d2a-a4f6-3d5c48d65456,,19/08/2023 15:40,19/08/2023 15:51,19-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
f12035b9-fa73-473b-bdbe-0cacb6bb0d9d,Inbound,Returns,Reverse Pickup Enquiry,,54b6694e-2f87-470b-8b7a-ae094b53a34c,,19/08/2023 19:51,19/08/2023 19:55,19-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
54441b06-86b9-45aa-9840-e6f7462d8710,Inbound,Returns,Reverse Pickup Enquiry,Not given satisfactory answer ,b10578e7-a1d2-4567-9d18-a9b9f8f721b3,30/04/2023 15:09,18/08/2023 13:16,18/08/2023 13:17,18-Aug-23,JHUJHUNU,Home Appliences,39990,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
f41eaf08-1fbf-4037-b6ca-7a4e4f74ce32,Inbound,Returns,Return request,,8cd39deb-3394-43c9-98eb-089b576933ef,,18/08/2023 19:24,18/08/2023 19:30,18-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
8193a01d-da96-4fd0-8ec3-0a496cc68240,Inbound,Returns,Reverse Pickup Enquiry,,93f45e38-dfae-4883-9ee2-d01bf6e3c934,,19/08/2023 11:53,19/08/2023 11:59,19-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
82c90ce7-73f0-4031-8137-6af9c41f21c3,Outcall,Returns,Return request,Good service,b1cc36bf-87e3-4ad1-97df-135ef6a3e9bf,,19/08/2023 17:51,19/08/2023 17:55,19-Aug-23,,,,,James Mcgee,Madison Kim,John Smith,>90,Morning,4
d4690e1c-53f1-4791-a1a2-4d5de2b3eb63,Inbound,Returns,Return request,Good ,301149c8-2582-4b46-ab15-d77faa2d42a3,,19/08/2023 18:15,19/08/2023 18:25,19-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
48c3acbd-02d2-4d3a-8212-2ed379bfd6a3,Inbound,Offers & Cashback,Other Cashback,,30d45ae3-7a28-4190-828d-85d380c73dbf,,18/08/2023 12:53,18/08/2023 12:57,18-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
fd2ba719-80ed-445f-857b-ad3b6deea6b7,Inbound,Returns,Reverse Pickup Enquiry,Best costumer helping ,7335f063-e3eb-4808-b8a0-5d1995b4f307,,18/08/2023 14:12,18/08/2023 14:13,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
dbfbfbba-d214-4192-99e6-fb91d32786e4,Inbound,Order Related,Installation/demo,,78c198c6-f4ff-4e20-80a8-c30909ba6fdc,,18/08/2023 17:30,18/08/2023 17:33,18-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
394e2a45-69a7-4881-9fe2-12eaa8139944,Inbound,Returns,Reverse Pickup Enquiry,,eddf5726-2e0e-41c0-be36-a962fe3d8942,,19/08/2023 09:17,19/08/2023 10:18,19-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
52daefcf-51ff-4ac2-aac2-9a595bdc21e9,Outcall,Returns,Reverse Pickup Enquiry,,a0eff01e-272e-4e75-8ce5-5baba4e70c0b,,19/08/2023 13:50,19/08/2023 14:18,19-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
42416245-efe3-4507-8398-f7906c2c98a7,Inbound,Returns,Reverse Pickup Enquiry,Exchange my order ,9248c8da-3e55-4ea1-8cc3-c4df96052c7c,,19/08/2023 12:24,19/08/2023 15:37,19-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
17b5f9b4-7997-47a1-801b-80aae0386377,Inbound,Order Related,Installation/demo,Any iteme not  sales for warranty,8bba57dd-a5b9-446f-b749-f76a4404172d,,19/08/2023 22:50,19/08/2023 22:52,19-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
b7970fc5-240c-4cf7-8232-040fdf118d35,Inbound,Returns,Return request,Thankyou ,10b31b52-edc0-44be-8e83-4257f4feee84,,18/08/2023 13:24,18/08/2023 13:26,18-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
a9eb6dab-5a3d-483c-849a-2dbc2a14afe3,Email,Returns,Return request,Good ,28a36964-1cb6-4eaa-b651-8f8b3b2ef02c,,18/08/2023 15:04,18/08/2023 15:04,18-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
b7365289-7266-44f5-b23a-8119c7c3cb54,Outcall,Returns,Reverse Pickup Enquiry,,0a94696b-5c30-49d4-94da-15c3212e1139,,19/08/2023 11:44,19/08/2023 11:48,19-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
fb9648c3-fdcf-4ee1-87df-09a31ccfe0db,Inbound,Refund Related,Refund Enquiry,,f6cda76e-8836-4a4a-991b-c51b76f696fe,12/08/2023 21:34,19/08/2023 13:14,19/08/2023 13:29,19-Aug-23,VISHAKHAPATNAM,Affiliates,54,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
72441f90-180c-4e18-aa61-7fd060780b95,Inbound,Returns,Reverse Pickup Enquiry,Ok,5160742c-a2de-46ac-9b4d-fa10cea60410,,19/08/2023 09:28,19/08/2023 09:58,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
45e67777-3028-4935-afbb-f7a821dd9d10,Inbound,Returns,Reverse Pickup Enquiry,,48e8317c-8e65-4df6-8468-0219c33f1757,,19/08/2023 15:48,19/08/2023 16:01,19-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b96bb7cb-a276-4f80-80ef-9873c6bbc30d,Inbound,Order Related,Order status enquiry,,dbf7f2f2-0430-4b31-bd67-fc1b3a594fc6,,18/08/2023 10:27,18/08/2023 10:29,18-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
5ab646ed-16a7-4306-aee0-6be0a15a7d78,Inbound,Refund Related,Refund Enquiry,,ddb1a3f5-51d3-45e3-bb79-96d1b0c120e8,,18/08/2023 16:29,18/08/2023 17:30,18-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
a75edf81-4e87-47fe-9d5d-5b548ba46929,Inbound,Order Related,Order status enquiry,Resolve your important customer's problem as soon as possible,2b37d682-a3d1-47b5-8143-c5fa735d1803,,19/08/2023 15:40,19/08/2023 15:43,19-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
f8c763f5-d392-4120-8329-faaee02ba250,Inbound,Refund Related,Refund Related Issues,,5336e93d-133a-4e0f-aad5-83362a694992,,18/08/2023 13:56,18/08/2023 14:48,18-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,4
376fd6e8-d618-478c-9c34-7e82e4a748be,Outcall,Order Related,Installation/demo,,ec1e3250-5a0f-41bb-98eb-4534fda65427,,19/08/2023 00:06,19/08/2023 00:08,19-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
e891bd6d-1ecc-40e5-8ac8-55dd8f59cbfc,Inbound,Returns,Fraudulent User,,3aaf9fc7-4a12-429d-8cf4-ce2cf3752efd,,19/08/2023 18:03,19/08/2023 20:24,19-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3aa46abf-2bf2-45c1-b775-fcc3ba022be5,Inbound,Cancellation,Not Needed,,70ff2d11-283e-4454-90ac-02858d928659,,19/08/2023 16:04,19/08/2023 16:08,19-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
14994903-e745-4dfd-b23a-896934125490,Inbound,Order Related,Installation/demo,,2077fb84-9121-4bb6-a9d5-a3a0c92852d0,,18/08/2023 19:16,18/08/2023 19:19,18-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
727b907d-c671-457f-ae63-a80936bbea58,Inbound,Returns,Reverse Pickup Enquiry,,8cf6f49d-cb15-4808-a280-9149cd361e93,16/08/2023 15:25,18/08/2023 15:38,19/08/2023 19:09,19-Aug-23,BARH,Electronics,1649,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
60382933-9005-46f8-a154-34516fc09e4f,Inbound,Returns,Reverse Pickup Enquiry,,b8c9c852-e435-4823-9e89-71141c8dcefa,,18/08/2023 10:41,18/08/2023 12:11,18-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
c8344f3c-6b31-492f-96b6-8fdd86781c43,Inbound,Returns,Wrong,,50843cc2-ca14-4531-814b-7d8bed091867,,18/08/2023 14:18,18/08/2023 14:22,18-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
533e706c-e5d8-425e-98ab-e03953e2ebd6,Inbound,Order Related,Order status enquiry,Thanku ,f32cc545-5fa1-40de-83f7-316b90d9ac51,,18/08/2023 11:08,18/08/2023 11:11,18-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
d0437246-b45d-40ff-be0d-d55201e22d2f,Outcall,Returns,Return request,,d58d4cc0-96a8-4df7-862d-4bef470890b2,,18/08/2023 22:22,19/08/2023 06:21,19-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
bb6cab97-cc17-42f7-9dd6-ad0288471ad6,Inbound,Order Related,Delayed,,16bae2e7-8dc9-43a6-9d5a-ba9e7e7849c3,,19/08/2023 14:47,19/08/2023 14:50,19-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
7d1a5ce2-08e5-454d-98e6-55e2f9ea3167,Inbound,Shopzilla Related,Signup Issues,,96c9347d-5149-4e55-9794-1e0d29e60200,,19/08/2023 16:36,19/08/2023 16:43,19-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
7ccfef9b-c256-4815-8cdf-957af2ce9536,Inbound,Order Related,Delayed,,1662f491-2e69-41a6-bb92-92c7c1393b00,,18/08/2023 22:32,19/08/2023 21:18,19-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
0ac7e8ab-ea23-4919-8653-2e10f3fab9e5,Inbound,Returns,Missing,Best ,88b715e6-ff5e-450a-b893-c28c8d027741,,18/08/2023 16:09,18/08/2023 16:22,18-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
52a1e0b0-5e32-432f-84c3-af5eebe47902,Inbound,Returns,Reverse Pickup Enquiry,,2a2e4e49-0102-4ad5-a875-745d7a897c6f,,19/08/2023 13:54,19/08/2023 16:54,19-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
72444993-6a35-4d3a-9a30-309480abc129,Outcall,Returns,Missing,,daa2f057-c692-4679-9854-75fc0cd4f7d3,,19/08/2023 14:28,19/08/2023 14:29,19-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
966d6ec9-cb80-4254-b163-85071df88606,Outcall,Returns,Return request,Thank you,bff989d6-9b3a-4b56-b27e-b77737b156f6,,19/08/2023 18:23,19/08/2023 18:27,19-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
4432306b-5395-44f1-acc2-b84d7a7b79e7,Inbound,Returns,Technician Visit,Need more live updates and prompt correction on complaints ,71ce3190-5385-4d66-8b5f-134e088a462e,,18/08/2023 11:31,18/08/2023 11:52,18-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
2d07424c-dbbe-4a92-8b0a-34e080b42136,Outcall,Returns,Reverse Pickup Enquiry,Thank you so much Shopzilla,9744fcfc-bb65-429c-af62-e3e08d50dbcf,,19/08/2023 07:09,19/08/2023 07:17,19-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
99460b71-b063-40ac-a9bc-f12d50dc48bf,Inbound,Order Related,Delayed,,c8d9fe30-d958-471b-9501-c0b121801dd4,05/08/2023 17:46,18/08/2023 11:15,18/08/2023 12:01,18-Aug-23,KATHUA,Furniture,1650,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
38743427-7aa9-44ac-9084-9769676d2f25,Inbound,Returns,Return request,,af234f18-bf4a-4cf8-8a66-4fb07ab7c1c5,,18/08/2023 16:22,18/08/2023 16:25,18-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
b2750d5d-3952-4f19-b544-b8081f5bffe6,Inbound,Returns,Reverse Pickup Enquiry,,da9a2730-8190-4314-8ea3-767d1018f2f7,,19/08/2023 11:21,19/08/2023 11:22,19-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
b28a7555-cfd6-452e-b547-60400a642155,Inbound,Order Related,Invoice request,,b5e44e19-eb19-4152-9e60-d1ecb453015a,,19/08/2023 17:09,19/08/2023 17:10,19-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1c445147-44d4-48ec-bfed-b6d42507655d,Inbound,Returns,Reverse Pickup Enquiry,,07330327-bdad-41d7-abde-f0be5cee2317,04/08/2023 12:11,18/08/2023 17:18,18/08/2023 17:37,18-Aug-23,SAWANTWADI,Mobile,11999,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
65e82cb9-454c-4d36-a16a-b100c2da3cf7,Inbound,Returns,Wrong,,a08c05f6-88ee-4cea-b44e-c0c29a02968e,12/08/2023 22:54,18/08/2023 08:05,18/08/2023 08:11,18-Aug-23,LAKHISARAI,Home Appliences,590,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
60ff7001-f083-455a-95eb-5119da87023a,Inbound,Returns,Service Centres Related,Very supportive ,37d18e0c-9b02-4f04-a131-f112e9b27390,,18/08/2023 11:23,18/08/2023 11:29,18-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
5c2ba25e-c679-421f-bddd-5a8f75eb95c8,Inbound,Returns,Reverse Pickup Enquiry,,a3634501-851f-438c-8ac5-93ea0530e142,,18/08/2023 13:50,18/08/2023 15:26,18-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
8235da05-ecb5-4f24-a073-012ba69dad83,Inbound,Order Related,General Enquiry,Your customer support is very poor please improve it????,5eb549b8-5252-460f-b90a-59fa61ce9a0b,,19/08/2023 16:05,19/08/2023 16:26,19-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
bb8c004a-2b71-42d5-a24b-34bdc47230cc,Inbound,Order Related,General Enquiry,,51e98c14-634b-4af2-b91d-1d2d3886714b,10/08/2023 14:32,14/08/2023 15:01,18/08/2023 13:02,18-Aug-23,SURAT,Electronics,1,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
a0f1fae4-51e7-4833-8bf1-9be74d235a64,Outcall,Returns,Fraudulent User,"I have complained many times, Shopzilla should pack the goods a little better so that the goods do not get damaged.",bfc5b8b5-f74b-4703-a898-9ca31f8ed746,,16/08/2023 19:37,16/08/2023 19:44,16-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
a0bdd499-79f1-4171-9a79-40926b40cbda,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,7e300c71-2b18-4ac6-9291-c9a0aa009502,12/08/2023 21:31,18/08/2023 10:36,18/08/2023 15:24,18-Aug-23,RAIGARH,LifeStyle,177,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
e6c4285b-8962-4254-84a0-40d6209f8eab,Inbound,Returns,Return request,,826cbc84-f2b0-4585-a924-3e6eb3c86654,13/08/2023 12:50,17/08/2023 22:30,18/08/2023 09:24,18-Aug-23,NEW DELHI,Electronics,14699,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
04375b98-9c68-45ae-a501-c6e450118b31,Inbound,Returns,Reverse Pickup Enquiry,,5b21fdfc-4a8b-4d3b-98a2-e80d70d19532,04/08/2023 10:34,17/08/2023 22:01,18/08/2023 09:09,18-Aug-23,PATNA,LifeStyle,1359,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
3c1dacc3-35e8-4259-8280-1edea761381c,Email,Returns,Fraudulent User,,f64542e9-32ea-41c2-b2ed-6ecb6ef94b11,,19/08/2023 09:21,19/08/2023 10:45,19-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
94a55601-0975-44c4-9f9d-587b92521431,Inbound,Returns,Return request,,747cb7ee-b550-4f0e-bf91-f3aaac00ea8f,,19/08/2023 15:59,19/08/2023 16:01,19-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
44f5bf44-4023-4f7a-b1f8-88108a91b646,Outcall,Order Related,Delayed,Thank u,122d018b-f193-421d-bb6b-e71f0dff3f72,,19/08/2023 20:19,19/08/2023 23:33,19-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
2429041e-0723-4c30-bce8-adb674a97d2f,Inbound,Returns,Wrong,,a28dadaa-034f-4287-8e19-a323077758b7,,19/08/2023 22:16,19/08/2023 22:31,19-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
25de2f8a-6514-44c6-80c0-87978e009e6f,Inbound,Returns,Reverse Pickup Enquiry,Very good,969188b8-0122-4e1c-9225-c58e9a224955,,18/08/2023 09:43,18/08/2023 09:47,18-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9192b327-9218-4d12-945f-dd01816a6c3e,Inbound,Returns,Reverse Pickup Enquiry,Ok,a2a7a353-f46a-4111-9b9b-960da5497d01,,19/08/2023 21:04,19/08/2023 21:06,19-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
989a58ad-9cfc-4294-8acc-c5103aeedbca,Inbound,Returns,Reverse Pickup Enquiry,,aecaafcc-b42e-4176-92a2-81e0166f4d75,,18/08/2023 14:03,18/08/2023 14:07,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,1
b78d7c4e-f35a-4520-a334-44a1af0bfe25,Outcall,Returns,Reverse Pickup Enquiry,,fa054d49-51a9-47f5-b1ef-7c286638b224,,18/08/2023 23:13,19/08/2023 00:12,19-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
4f3c7e8f-3c43-4ffe-8928-7f2182f397d0,Outcall,Order Related,Delayed,,13fd5750-2ca0-4a46-bff8-b6067041264f,,19/08/2023 07:37,19/08/2023 07:42,19-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
8f4a71fd-753b-413a-aa96-1aca6de226d8,Inbound,Returns,Reverse Pickup Enquiry,,c504720d-ddb5-43da-b829-88422e199db9,,19/08/2023 08:53,19/08/2023 08:56,19-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
1249670f-c255-4cb3-bc4c-602a14df1270,Inbound,Cancellation,Not Needed,,75bfab15-1fc7-4ef6-8fe2-636fe127ca2d,,19/08/2023 14:47,19/08/2023 14:49,19-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
335735b2-1404-4ca9-92dd-d16491e38406,Outcall,Returns,Return request,,b469435a-fb37-4216-b6f6-11caaca7a773,,19/08/2023 11:02,19/08/2023 11:05,19-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
14d2c088-7eaa-48fb-97e6-7da0d3109926,Email,Refund Related,Refund Related Issues,,28d6cb99-f1ca-48b9-93e5-a81560c98cf0,27/07/2023 13:01,18/08/2023 20:48,18/08/2023 20:51,18-Aug-23,MAHABUB NAGAR,LifeStyle,229,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
7abab245-9dcb-4363-99af-0ba5e1936472,Inbound,Returns,Wrong,,2427f40d-1309-4e7e-b8cb-78e7dc2c6a4d,06/08/2023 15:13,19/08/2023 14:26,19/08/2023 14:27,19-Aug-23,BUNDI,Electronics,814,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
97f625f6-6d76-4ab2-ab4f-7da3a96d4f03,Inbound,Returns,Service Centres Related,,cd736cba-78bf-4b90-80ec-5b172c1bff0d,,18/08/2023 12:03,18/08/2023 12:17,18-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
96ef8c97-a08a-403a-b57a-029bd0818c14,Inbound,Returns,Reverse Pickup Enquiry,,b48904b4-f71c-4aa2-a8b6-795e7ec95e8b,,19/08/2023 16:37,19/08/2023 19:38,19-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
2ba5dfb2-0734-4812-b5c7-55213bb39e45,Inbound,Order Related,Delayed,Customer care agent is good in understanding and addressing ,86d3df2a-e617-4f9a-bf60-b361cea37a72,08/08/2023 10:25,18/08/2023 19:06,18/08/2023 21:24,18-Aug-23,WEST GODAVARI,Electronics,149,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
07b196a2-d671-4c58-a7bb-009f3bf75529,Inbound,Returns,Damaged,,a7c45b10-75b4-4631-8067-9d92840ddcd3,03/08/2023 18:12,19/08/2023 10:10,19/08/2023 10:12,19-Aug-23,CHENNAI,Home Appliences,22252,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
76e6c5e2-0a75-4d39-8e7b-d559b1f50a8e,Inbound,Cancellation,Not Needed,,76742529-fc89-435e-9e7b-a828283fc23b,,18/08/2023 10:09,18/08/2023 10:11,18-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a0117ebd-25e6-4f63-8e14-8b5a15824039,Inbound,Order Related,Customer Requested Modifications,Thankyou ??,1f8f9e2f-aceb-429d-85e0-37830697c313,,18/08/2023 10:45,18/08/2023 10:48,18-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1c700e84-b342-4c13-bd96-287d057ce7f3,Inbound,Order Related,Installation/demo,Thanks ,56512c43-d921-447f-824e-29113549e28a,,18/08/2023 14:23,19/08/2023 10:04,19-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
269fd975-63bf-46ec-be4a-2ac6c7251510,Inbound,Returns,Missing,,6a62bee9-512a-4110-8f50-09d3ce613410,,18/08/2023 15:00,18/08/2023 15:03,18-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
ece85a83-b8f1-4807-bca8-018deba8fdb6,Inbound,Returns,Damaged,,8dc6a271-def0-4483-b3f2-5382253d98cf,,18/08/2023 19:27,18/08/2023 19:29,18-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
9fc66c70-7911-4922-b45c-ef6e912d4888,Inbound,Order Related,Delayed,???? ?????? ?? ???? ????? ?? Communicatie ????,9bb016f2-de6a-4949-bb4e-27830f279c97,08/08/2023 17:44,19/08/2023 09:00,19/08/2023 09:04,19-Aug-23,BINA,Books & General merchandise,122,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
d73b0138-a3fc-48d9-b2f6-98f755124d75,Inbound,Returns,Reverse Pickup Enquiry,Easly issue resolve ,00979402-5a39-4c89-b77b-8cd4970028ce,09/08/2023 10:32,18/08/2023 11:56,18/08/2023 11:56,18-Aug-23,RAIGARH,Books & General merchandise,179,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
e0a52cc0-19b1-4c7a-8b8a-8fc98176b45c,Inbound,Returns,Return request,,712cd7ad-2346-40ab-9df0-6a2da9797aef,12/08/2023 18:27,18/08/2023 08:56,18/08/2023 10:46,18-Aug-23,LUDHIANA,LifeStyle,739,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
1943d6e8-204d-4ea2-98e8-bef7aefffdec,Inbound,Returns,Reverse Pickup Enquiry,Nice,a87a1989-9509-4ada-8ccd-c42d7889b4e5,,18/08/2023 10:59,18/08/2023 15:26,18-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
8b0b579b-7770-413d-9b3e-4199793e7eb3,Inbound,Returns,Reverse Pickup Enquiry,,e3a7a34c-5e8f-4108-9222-c111124bbae9,,18/08/2023 21:18,18/08/2023 23:54,18-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
cd773d3f-0702-4dc8-af20-728bebd9f6cf,Inbound,Cancellation,Not Needed,,cbd7dd6d-f594-47cb-89c6-90917e3c5102,06/08/2023 09:36,18/08/2023 13:55,18/08/2023 13:57,18-Aug-23,GURGAON,Home,289,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
a1f661bf-cb1a-4445-b8dc-b0cd4d5d4995,Inbound,Returns,Wrong,,9d98a1e0-e451-4757-81aa-2710d74fc9ba,08/08/2023 14:08,18/08/2023 08:34,18/08/2023 15:54,18-Aug-23,PURNIA,LifeStyle,344,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
df4b2c30-c016-4146-84c5-2de4a107eb27,Inbound,Order Related,Priority delivery,,92d0129a-0881-411b-92f6-4041ba60bd2c,12/08/2023 15:55,18/08/2023 19:51,18/08/2023 19:58,18-Aug-23,BHUBANESWAR,Electronics,999,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
71e88d6a-1a0f-472f-bc98-589fdb9ee180,Inbound,Order Related,Order status enquiry,,6b9157c7-8978-4260-8e3e-933993dbb10e,,18/08/2023 11:33,18/08/2023 11:46,18-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
40276c94-8413-447d-aa5d-c04e4a6b3802,Outcall,Order Related,Installation/demo,Nice ,d845e1ee-66ec-412f-b68f-80fcd40fda2f,,19/08/2023 15:03,19/08/2023 15:12,19-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,4
76df1148-e743-46cf-abd9-16b25674f178,Outcall,Returns,Reverse Pickup Enquiry,,14606abc-6a42-4376-b3e3-8e6481053e0f,,19/08/2023 17:05,19/08/2023 17:19,19-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
61c969ab-0b85-4ae2-83b1-1712fdaf9c5c,Inbound,Order Related,Delayed,,cb460182-7b8b-4f46-b236-f90758d64003,13/08/2023 17:34,18/08/2023 11:07,19/08/2023 10:46,19-Aug-23,AHMEDABAD,Electronics,1199,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4a6cad9a-647e-42df-96a6-bc9c7dab4f8a,Inbound,Order Related,Order status enquiry,Very good conversation bitween i and costamber caier ,8632e319-761a-4247-96ab-84f84612b649,13/08/2023 07:24,18/08/2023 13:46,18/08/2023 13:48,18-Aug-23,HYDERABAD,Mobile,10999,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
69a15302-8ba6-46b9-b0c2-fa5c2e92196d,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,d52648cd-0e29-4ae1-b6bc-0adb88458128,,19/08/2023 20:49,19/08/2023 21:38,19-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
16f61e25-1beb-4a62-ab85-9201cd46ad82,Inbound,Order Related,Customer Requested Modifications,,f0879d20-8c09-494b-8a08-e10574d3275e,,18/08/2023 17:06,18/08/2023 17:09,18-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
829e2fbf-ff1f-4c07-8af0-bb7de5973342,Inbound,Returns,Service Centres Related,,0f8cbbef-f2d8-4da9-8fe1-29ce5f4ea154,,18/08/2023 20:10,18/08/2023 20:56,18-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
139b071f-c818-493e-a1f8-2646da6231ca,Inbound,Returns,Return request,Delevery late huaa,02f1604f-47f3-4edb-b27e-4c7ebc4cdf22,,19/08/2023 14:01,19/08/2023 14:04,19-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
fc69ce3f-94fc-4cc3-97ec-a6b092309ad3,Inbound,Order Related,Delayed,,c4a100d3-9918-4325-84cc-f0f725446e57,08/08/2023 00:09,19/08/2023 16:50,19/08/2023 16:53,19-Aug-23,NEW DELHI,Home Appliences,1299,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9f58b237-4062-42a0-b454-066b6099cf0f,Inbound,Order Related,Installation/demo,Thank you Shopzilla ,92aeaa7e-5d86-4465-9b41-064f6f48c466,01/08/2023 12:12,19/08/2023 15:05,19/08/2023 15:06,19-Aug-23,NEW DELHI,Furniture,21190,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
3dd7a724-8ada-43fc-ac14-5aaa41342db7,Inbound,Order Related,Order status enquiry,,6ba243bf-2497-49f4-accd-7e592983cb4c,,18/08/2023 09:06,18/08/2023 09:08,18-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a89821fd-34fd-4044-bcd0-1dc1cd1d2aa9,Inbound,Refund Related,Refund Related Issues,"You only need to refund my money. N stop making false claims that u have refunded the amount. The customer service is not reachable n just in case we manage to get a call,the line is blank n no response from your end whatsoever.Pathetic services!",8c42e89e-dc9c-4bc3-9a47-8439206a2810,,19/08/2023 16:05,19/08/2023 16:30,19-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
97137645-c2d6-419e-bc70-544c96af77eb,Inbound,Feedback,UnProfessional Behaviour,,09d96f2e-5330-46b2-bb1d-2c2c61a0ef84,,19/08/2023 18:58,19/08/2023 19:04,19-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
7a081f2f-5de1-47f7-8fad-b7b2583caa4b,Inbound,Returns,Reverse Pickup Enquiry,Delivery boy misbehave ,6ea85e85-6aa7-4ffa-a00b-742403e9bf31,,18/08/2023 10:59,18/08/2023 11:28,18-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
8bad3b82-b37f-4679-9a63-3e3e66fe5e15,Inbound,Returns,Reverse Pickup Enquiry,Voice on call bad not working proper sound ,38ccb97d-01bb-40cb-af20-3d55124e93b6,,18/08/2023 14:38,18/08/2023 15:46,18-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,3
d47b9074-4a68-4172-b832-cf328e8e166f,Inbound,Order Related,General Enquiry,,d7164f34-e12d-427d-9623-97b3dd6918d1,,18/08/2023 16:15,18/08/2023 16:20,18-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
83502ed5-25ea-4576-9e3b-164d6300b948,Outcall,Returns,Reverse Pickup Enquiry,Nice ??,2d836b39-dcd8-443b-a1c0-b65305603e38,,19/08/2023 10:52,19/08/2023 11:02,19-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
fbe78413-1061-47dc-92bf-5bd578474053,Inbound,Order Related,Delayed,,83c3dc55-7b57-4123-a7d2-93789d2f9c23,,19/08/2023 17:32,19/08/2023 17:33,19-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
bbd6a01d-21b7-45ee-b6ec-1926581ecbff,Inbound,Returns,Reverse Pickup Enquiry,,c5398bf9-2fa8-468b-8e4c-96bc54522e61,11/08/2023 02:03,18/08/2023 22:28,19/08/2023 02:21,19-Aug-23,JAIPUR,Mobile,7999,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
fcbfec4d-76e7-4c6f-98d7-cd995dd8ed75,Inbound,Refund Related,Refund Enquiry,,926911dc-e5ec-4db6-9d75-e1e6eb946a60,,18/08/2023 12:22,18/08/2023 20:20,18-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
398a809f-37be-4883-839e-3d5b7f2a9a69,Inbound,Product Queries,Product Specific Information,,01545cab-1200-4cd0-afbc-1530e6cfa8b9,,18/08/2023 13:28,18/08/2023 13:30,18-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
59e5dcf1-50ba-4fb1-bafc-963db76b384c,Inbound,Returns,Service Centres Related,,eabe0cb8-6a38-4020-8512-87916aa09d49,,18/08/2023 15:52,18/08/2023 15:55,18-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
9b79ef33-f344-4169-b2ea-47b4977e9517,Outcall,Order Related,Installation/demo,Customer care people should have product knowledge and case understanding ability. Just they cant give standard scripted answers ,67b4fb0e-5596-4c4b-915c-646dcb068d55,,18/08/2023 18:28,19/08/2023 10:32,19-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d8bb1754-b2af-47a2-b949-8fa8dfe31242,Inbound,Refund Related,Refund Related Issues,,7b5c818a-9c5c-4ec1-8f3a-891894c529ed,07/08/2023 18:26,18/08/2023 16:02,18/08/2023 16:03,18-Aug-23,GWALIOR,Furniture,283,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
99e2a101-391a-4461-b5ea-df417074fdb3,Inbound,Returns,Reverse Pickup Enquiry,Nice,f23f7aae-a96e-4f24-9732-783b9b59d45c,30/07/2023 10:20,15/08/2023 07:55,18/08/2023 09:41,18-Aug-23,ANANTAPUR,Home Appliences,799,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
89b8ba13-fa38-4ed9-8c67-b0ee610cac30,Outcall,Returns,Return request,It's good,28b67f05-6f59-4d63-a873-d49396a9e87b,13/08/2023 22:07,18/08/2023 15:53,18/08/2023 15:58,18-Aug-23,NAMAKKAL,Electronics,699,343,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
ceeca364-3676-445c-8031-5fbb61c68bb3,Email,Refund Related,Refund Enquiry, Good,0924bce9-585d-4ba0-8e43-a7438c0874cd,14/08/2023 18:59,18/08/2023 10:36,18/08/2023 10:42,18-Aug-23,KOLKATA,Mobile,5999,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c57d4d72-58ca-40c7-b706-7924a59cbfea,Inbound,Returns,Service Centres Related,Good ,34894ba7-ec14-46eb-8e82-954a1df244cf,30/04/2023 22:22,18/08/2023 16:21,18/08/2023 16:22,18-Aug-23,NAGPUR,Electronics,1995,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
a390e54e-0705-4a9d-a4fc-df98755271d2,Inbound,Returns,Return request,Kindly mention exchange option also in products,6c27f42c-7831-4e0e-91e2-2bc0c66ba34f,,19/08/2023 10:44,19/08/2023 11:40,19-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
cbc55b3f-57bd-4494-ac99-0970208ed332,Inbound,Feedback,UnProfessional Behaviour,,edc7eb0f-4840-4c8b-8275-f748b12ec9d1,,19/08/2023 12:36,19/08/2023 14:08,19-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
d80e086d-c002-44b4-86dd-7bba6568e34d,Inbound,Returns,Return request,,d134407f-f4f8-44b3-85a7-6966440ce1ac,,19/08/2023 15:00,19/08/2023 15:07,19-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
9e699c69-d449-4b98-bf3f-dd84788786ea,Inbound,Returns,Return request,,f8976353-e83a-47c3-a7e0-f2dbce41bec8,,19/08/2023 23:03,19/08/2023 23:05,19-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
00a4a8c7-bb8a-4079-b9f5-27aac6599528,Email,Returns,Technician Visit,,9d0ef111-a28e-4c80-86ac-9a2d03510c59,04/08/2023 21:04,18/08/2023 18:03,18/08/2023 18:52,18-Aug-23,HALDWANI,Electronics,1954,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
856e8d68-4dc1-49bc-bb71-cd3c5ed71c57,Inbound,Returns,Reverse Pickup Enquiry,,c24dd20e-ac4e-483f-b5d4-47a9c8e3212f,07/08/2023 20:51,18/08/2023 23:23,19/08/2023 13:55,19-Aug-23,PATNA,LifeStyle,658,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1922831f-b3e1-4ed2-99d7-e06f6e21caff,Inbound,Returns,Return request,Customer support executive have best,70db9a24-816b-4dab-a1b8-5d0f0c7004a5,,19/08/2023 10:25,19/08/2023 10:28,19-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
014ad9c9-0e2d-453e-ac28-3d47aa2011bb,Inbound,Order Related,Installation/demo,Issue not resolved ,ae4196c8-d3f1-4d79-bfa0-8c330e1a4cc6,,18/08/2023 09:45,18/08/2023 11:37,18-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
58b169ff-0d92-4d3c-bac2-cb38a05fea1c,Inbound,Returns,Reverse Pickup Enquiry,,3b265d2a-ef9f-4cc0-92fa-4d3ec1153059,,18/08/2023 12:07,18/08/2023 12:09,18-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
b6b78aa3-27ca-46f6-a30b-4ac0fd55d9ee,Outcall,Order Related,Invoice request,,d3b02788-bc05-448e-b268-e2a592091762,,19/08/2023 14:33,19/08/2023 14:47,19-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
9491bd10-28c8-428e-a258-e6ee7a6d213d,Inbound,Returns,Reverse Pickup Enquiry,,e95c2f60-28be-4a68-848b-c00d7b656db9,,18/08/2023 16:03,18/08/2023 16:03,18-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
ab9fc0ec-01a2-41f8-b1c3-a0952c8b86fc,Inbound,Product Queries,Product Specific Information,Could not resolve because delivery man had not reported that item had been delivered!Was sent plastic item instead of tempered glass.Have to phone again tomorrow!!,85116197-703f-483f-bf05-ca29ea74c538,,18/08/2023 17:31,18/08/2023 17:35,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
030080aa-0d28-448b-816f-1e3cad106a20,Inbound,Order Related,Installation/demo,??,83aaf684-849c-45d8-a43e-ef475907e728,,19/08/2023 09:39,19/08/2023 09:46,19-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
9a6d4166-ee83-4b51-a24f-be8c5772ae63,Email,Order Related,Delayed,,261918e9-a7bd-4b16-ab67-8ff1a868c78d,09/08/2023 08:49,19/08/2023 07:35,19/08/2023 07:36,19-Aug-23,HYDERABAD,LifeStyle,652,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
7e968248-01f4-4cb2-afe7-a3afcee9be7a,Inbound,Returns,Reverse Pickup Enquiry,,1a6412e0-3a17-4dd5-903c-e3fb0a038071,28/07/2023 10:02,18/08/2023 10:11,18/08/2023 10:17,18-Aug-23,JAIPUR,LifeStyle,1399,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
e510a53e-6948-4b2c-8301-552dd2f26003,Inbound,Returns,Reverse Pickup Enquiry,Excellent feedback ,96b1ee2f-cf06-41f6-b7ce-78e4cc1c803f,12/08/2023 16:06,18/08/2023 10:05,18/08/2023 10:08,18-Aug-23,VIZIANAGARAM,LifeStyle,1899,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
dc7a22d9-932c-495e-9038-9a2d4e93d0e8,Email,Order Related,Delayed,,c5d19520-ab8d-4b48-9a1e-3d82daaa8117,09/08/2023 19:55,18/08/2023 10:14,18/08/2023 10:19,18-Aug-23,GUWAHATI,Home Appliences,52990,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
9f5a6c37-0fbe-4851-aaea-642a11001dcc,Inbound,Feedback,UnProfessional Behaviour,nice person helpful thank you ,a0a28055-68fd-4dbc-ae9f-2ebc1d0eedee,,18/08/2023 11:48,18/08/2023 12:36,18-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
e37a9ce7-c2b2-4c97-953b-bfb1474e754f,Inbound,Order Related,Delayed,,87b3a94c-ba17-4789-a5e3-19138e83695b,,18/08/2023 21:41,19/08/2023 07:45,19-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,3
cffa0168-50d8-4579-ae8a-67192c643ac9,Inbound,Order Related,Installation/demo,Not goog ,679ca082-b4d4-41bb-a8fa-7fbd57e06acd,,19/08/2023 13:07,19/08/2023 13:09,19-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
850e8d3d-60a0-4c8d-b733-3387e17d498c,Inbound,Product Queries,Product Specific Information,Nilesh was quick and on point.,4e15d7d0-59b8-45e6-b6f3-0e6df9cbc514,,19/08/2023 15:37,19/08/2023 15:41,19-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
51a36ab0-860a-4351-8c4c-550cf92250b0,Inbound,Returns,Return request,Everything is fine,25541c74-2753-41dd-a2f3-c4cc7813862a,10/08/2023 07:35,18/08/2023 10:43,18/08/2023 10:52,18-Aug-23,BANGALORE,Electronics,1499,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
b8340579-a2ee-433e-a145-f0237b407013,Inbound,Refund Related,Refund Related Issues,Make easy contact with customer support ,bc66af7e-b6a5-4745-969a-71593c9ba8d9,08/08/2023 10:14,18/08/2023 14:33,18/08/2023 14:43,18-Aug-23,GHAZIABAD,Electronics,32999,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
0e419482-9ad6-4caf-b7d6-93cec7137222,Inbound,Returns,Reverse Pickup Enquiry,Super ,8f12a907-5506-4327-a531-ab8de5901d43,10/08/2023 14:00,18/08/2023 13:00,18/08/2023 13:02,18-Aug-23,GANGANAGAR,LifeStyle,532,,Timothy Grant,William Park,John Smith,31-60,Morning,5
513af630-cbcd-489a-b0b4-d98ce9986706,Inbound,Returns,Reverse Pickup Enquiry,,8386f8d3-4483-434a-8b6a-b288535c4069,,18/08/2023 10:01,18/08/2023 10:06,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
543ddb19-8e26-47e5-8188-3802f527ca24,Inbound,Product Queries,Product Specific Information,,44159398-9ab1-4866-a222-486854095098,,18/08/2023 14:10,18/08/2023 15:02,18-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
dc1bd16a-6318-484d-86a7-cdd117989b12,Inbound,Feedback,UnProfessional Behaviour,,9bbb5f79-25d7-46b0-9332-b21188f607b4,,18/08/2023 14:16,18/08/2023 14:17,18-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
2b8c4c57-82de-44ee-b4fe-e28ef62321c4,Inbound,Product Queries,Product Specific Information,,bff82d51-974b-4747-9693-a16ec46b4e26,,18/08/2023 15:15,18/08/2023 15:18,18-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e3220518-3c36-4db8-a502-52adbbcd617a,Inbound,Order Related,Order status enquiry,,389a2132-6062-4db6-80fd-5c23ec0337f9,,18/08/2023 15:48,18/08/2023 15:56,18-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
a5545196-3f5b-46dc-923d-74abf3b6b91b,Inbound,Returns,Reverse Pickup Enquiry,,7dc02265-86d4-4947-9f78-51eef46aed71,06/08/2023 14:01,19/08/2023 12:46,19/08/2023 12:48,19-Aug-23,FEROZEPUR,LifeStyle,775,,Michele Kramer,William Park,John Smith,61-90,Evening,5
62fa8788-3d48-4ef0-8562-f780ae4f0a6b,Outcall,Order Related,Installation/demo,,88155ddb-f181-466b-b96d-9b4a2ae70d32,,18/08/2023 09:50,18/08/2023 10:11,18-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
e9f0ce6a-2775-4dad-990b-0d546d046423,Inbound,Returns,Reverse Pickup Enquiry,,a244c22a-6f86-45aa-9f86-5732a6361918,,18/08/2023 10:04,18/08/2023 10:12,18-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
fc83587b-e977-4f64-9d98-62e014419984,Inbound,Returns,Fraudulent User,,da9890cd-405e-4032-89a9-be9fd76f1bd5,,18/08/2023 22:45,19/08/2023 12:13,19-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
6314f816-a95f-4334-bb33-68b30c552d35,Inbound,Returns,Reverse Pickup Enquiry,,c73e3a07-5c81-4043-be7d-ef7f81754291,,19/08/2023 11:35,19/08/2023 11:36,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
33541fb6-c13c-4db6-8ec8-88d7ac03371a,Inbound,Refund Related,Refund Related Issues,,7e75add5-8a4f-4829-a85a-f38b818c5f60,,18/08/2023 12:16,18/08/2023 12:19,18-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
6cd94dfb-0f2a-48c3-b341-47060310e287,Inbound,Returns,Service Centres Related,,00f2d47c-d630-41c3-86be-e2e65b28449a,,19/08/2023 18:01,19/08/2023 19:54,19-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9187e1d4-6a01-454c-9349-71082f6c3fd7,Outcall,Product Queries,Product Specific Information,,7e6f254e-fbad-401a-81c8-e3672a1fb21c,,19/08/2023 16:37,19/08/2023 17:22,19-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,1
9f6f27ad-6715-4302-9545-097d63c924f3,Inbound,Order Related,Delayed,5star,84c140f7-1427-4e5c-a18f-5baf0336e212,11/08/2023 17:09,19/08/2023 13:16,19/08/2023 13:17,19-Aug-23,MORADABAD,Mobile,9999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
8c068f90-ecb1-4027-a1a5-d1b7f8cba776,Outcall,Order Related,Delayed,,f8147b89-e9ca-4d71-b93a-d4dfae9deaea,12/08/2023 22:01,18/08/2023 15:56,18/08/2023 15:57,18-Aug-23,DEHRADUN,Electronics,52990,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4c8bee6c-27e2-4cc8-bbaf-1e6c4a1bea58,Inbound,Returns,Reverse Pickup Enquiry,,4fc92809-a37d-44c1-aafe-32b766cc793e,,18/08/2023 09:02,18/08/2023 09:18,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
39b135bc-f697-4bb4-8e81-6d9af63e0beb,Outcall,Returns,Reverse Pickup Enquiry,,6d955045-92ef-4ae7-9eb1-33a419aca6b3,,18/08/2023 13:58,18/08/2023 13:59,18-Aug-23,,,,502,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
296e7992-6c32-457c-9a0c-12bb554f2f22,Inbound,Returns,Return request,Customer care must be as the one I talked to,62f69c78-7748-467b-8339-0c451d6f7e1b,,19/08/2023 08:31,19/08/2023 08:41,19-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
fc174f98-f8e2-4817-96b4-de208d4b13f1,Inbound,Order Related,Delayed,,e7e71086-89d4-41c0-bd27-c51a465fc247,,19/08/2023 12:58,19/08/2023 13:05,19-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
fcc4ef4c-4fc4-4716-a2bb-b0ad5ea361f0,Inbound,Order Related,Order status enquiry,,f999caab-be6a-427b-8bed-d18100ffa1b2,,19/08/2023 18:00,19/08/2023 18:26,19-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
e629f429-a399-44b9-83bc-6afd1bfd0f7d,Inbound,Returns,Reverse Pickup Enquiry,,904301f2-ccd7-45e6-87d7-093e71157026,,19/08/2023 22:28,19/08/2023 22:31,19-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
e2cfded6-a9b4-424f-8e29-60a038078f98,Inbound,Returns,Missing,,abb4f8d8-06c9-48c4-9104-e7d1f018ec78,,19/08/2023 11:33,19/08/2023 11:56,19-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
2f42034e-2898-4ccf-94b8-861ce67cd476,Inbound,Cancellation,Not Needed,Very good and excellent  service  provider ,4955132e-0c7d-4915-b96f-f13e3b1e1e16,09/08/2023 11:22,17/08/2023 17:38,18/08/2023 13:03,18-Aug-23,WARISALIGANJ,LifeStyle,387,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
302b0ca6-553c-45a1-b09a-ebab30323a7a,Inbound,Returns,Service Centres Related,,79363d7d-803e-4453-9875-0d380a26011e,,19/08/2023 22:14,19/08/2023 22:15,19-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
6497b999-4dd4-48fe-930f-736e974eec44,Inbound,Product Queries,Product Specific Information,They need to understand us better,89f4e92e-60b0-42bd-82f5-9889a7b647c7,,18/08/2023 12:35,18/08/2023 12:46,18-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
05c29d46-7bcc-47ac-954e-9a3d6a70cc9d,Outcall,Shopzilla Related,Signup Issues,,c1bf7da8-3161-4e5d-9282-e0bf4317fa02,,18/08/2023 19:42,18/08/2023 19:45,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
be4a141c-2610-41ce-967e-ea3d595e1d95,Inbound,Returns,Reverse Pickup Enquiry,,5e26a34d-6248-49a4-b7cd-72bc84c8dd50,,18/08/2023 21:16,18/08/2023 21:18,18-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
a373f0f9-2c25-4651-9634-ba2b149ceb54,Outcall,Order Related,Delayed,,187f0634-cff7-4105-866b-f3a235df10cd,11/08/2023 23:37,19/08/2023 21:28,19/08/2023 21:34,19-Aug-23,URAN,Home,561,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
3866be4b-5339-4cd7-8bb9-1b58a6f0967d,Inbound,Order Related,Order status enquiry,Nice,fb52c648-744a-446b-8ac4-bbb46e15f62d,12/08/2023 21:53,18/08/2023 19:08,18/08/2023 19:12,18-Aug-23,PATNA,LifeStyle,323,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
671db9c5-c316-4dd0-af52-2c1156e9db9e,Inbound,Returns,Reverse Pickup Enquiry,No use of talks if issues can't be resolved all customers care people talks polite n don't work on the issues ..I didn't got any solution on this ,a6951420-f5b9-485f-88b0-b1932a077363,12/08/2023 09:14,19/08/2023 16:24,19/08/2023 16:50,19-Aug-23,BANGALORE,LifeStyle,383,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
93a5bc18-9dfb-4613-b58c-d78755968413,Inbound,Order Related,Installation/demo,,69d3fe41-30bf-4e71-9b45-a34a61c703c5,,19/08/2023 11:19,19/08/2023 11:23,19-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
e169afcc-5832-4432-bbb1-99fd3482685a,Inbound,Order Related,Installation/demo,"Good behave and I'm with this man , All the things he explained very well",5f34d10e-6cec-453d-8a42-a76dac164319,,19/08/2023 19:59,19/08/2023 20:04,19-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
4fbdf49d-16e2-427e-bc5a-9cd5434b9a75,Inbound,Order Related,Installation/demo,,3b757c20-54a0-47ca-8e02-6502b6dd6b2e,,18/08/2023 13:08,18/08/2023 13:59,18-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
8f45648c-878a-4edb-8806-ed14fb9c696a,Outcall,Returns,Reverse Pickup Enquiry,,2cd9b930-584e-4118-b0d1-99d512555a8a,,18/08/2023 17:38,18/08/2023 17:41,18-Aug-23,,,,202,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
4af75bd9-47ff-49f1-9acd-6705a82617b2,Inbound,Returns,Reverse Pickup Enquiry,My issue not yet resolved ,67b0cbc6-fbf5-46f0-ac56-8b0ab5810c14,07/08/2023 11:59,19/08/2023 10:55,19/08/2023 11:05,19-Aug-23,AMRITSAR,Home,251,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
15026c1a-c8bb-4b8e-91e4-5adbd4646dfe,Inbound,Returns,Reverse Pickup Enquiry,,c1e69cc0-b99e-4f3f-8416-1b3675c3143e,,18/08/2023 21:45,19/08/2023 05:53,19-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8fb2310c-615a-4b2d-b3ef-74bfaaea24d5,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much mam ,6b98714e-9185-4ad0-a235-4d1e4e348cc6,,19/08/2023 00:33,19/08/2023 00:36,19-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
b32772cb-3267-4c57-ba28-ca867d0edff1,Inbound,Returns,Return request,Good ,7878ba63-66da-41e8-9e1d-73e6bdfc9c77,,19/08/2023 13:39,19/08/2023 14:49,19-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
2e4dd600-2bab-4d3b-9ce0-e752430298a8,Inbound,Shopzilla Related,Shopzila Premium Related,,04c33244-8c35-4e77-aa13-4b01acb5d3a4,,18/08/2023 14:15,18/08/2023 14:22,18-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,4
f18efa5b-2175-47a1-8a16-9e041fefe89a,Outcall,Feedback,UnProfessional Behaviour,,fb8dc0cd-bbc6-4a1b-b5db-50eeb298e5c6,,19/08/2023 18:12,19/08/2023 18:19,19-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6f81257e-808c-4da8-b079-232e11d68276,Inbound,Refund Related,Refund Related Issues,,97307189-f099-4015-9c7a-61076a9b8c33,08/08/2023 23:03,19/08/2023 17:26,19/08/2023 17:30,19-Aug-23,AHMEDABAD,Mobile,12999,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
70525414-7f56-46ab-8d2e-3e7114efa2c4,Inbound,Order Related,Installation/demo,,83e2f98f-88d0-4061-b3bd-facd6a318c8d,,18/08/2023 08:03,18/08/2023 08:05,18-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
05cb771e-34b0-4da9-be1b-7715ee5b11d2,Inbound,Returns,Reverse Pickup Enquiry,,ec0289e4-6f99-4cdc-b5d4-45179cd83697,,18/08/2023 12:14,18/08/2023 12:19,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,4
af8cfd0f-cbde-4591-a7c4-0f120b84e7aa,Inbound,Order Related,Installation/demo,,3b18920c-bf6c-4229-8e49-d1aa54667d9c,,18/08/2023 16:09,18/08/2023 19:34,18-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,3
c122ab7a-5f60-4362-9c6d-517314e1c11c,Inbound,Returns,Reverse Pickup Enquiry,Nice,80c0b4bc-f6ea-4eb9-a211-cddbe0d00c21,,18/08/2023 16:28,18/08/2023 16:29,18-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
b269dc8b-2096-48d8-992e-ccb607ce1096,Inbound,Feedback,UnProfessional Behaviour,Good Service ,cc62f314-e561-414f-9aef-83539980b3ba,,18/08/2023 16:33,18/08/2023 16:35,18-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
8feb982d-4079-453b-ab7b-2b1eb9250c27,Inbound,Returns,Reverse Pickup Enquiry,,2583a32b-a2ae-403c-9725-f4a3777c7a5b,04/08/2023 09:01,18/08/2023 13:32,18/08/2023 13:35,18-Aug-23,DHARAMASALA,Home Appliences,43580,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
9b43c44d-9ef9-40c2-9f22-e693e3c18a26,Inbound,Cancellation,Not Needed,,01bcafef-0eb1-4a92-a192-152f1e323533,15/08/2023 04:45,18/08/2023 15:45,18/08/2023 15:53,18-Aug-23,RUDRAPUR,Electronics,599,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
4c535dfb-fd7b-40c6-bed3-4d77828e712f,Inbound,Returns,Reverse Pickup Enquiry,??,2a9ba375-2892-40ff-8a4d-09ca345c297b,,18/08/2023 15:42,18/08/2023 15:48,18-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
23f5a6f6-c57a-4276-be4c-ab36dabb0d3f,Inbound,Returns,Reverse Pickup Enquiry,,6afc1d27-83b3-4215-bd44-4b908abef207,,19/08/2023 23:04,19/08/2023 23:08,19-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
d0aa4534-3fe9-4980-986e-a65628f2dcc8,Email,Order Related,Delayed,,facb7527-3838-4a1d-bb85-60e8546765f6,07/08/2023 10:14,17/08/2023 13:46,18/08/2023 15:13,18-Aug-23,KOLKATTA,Electronics,899,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,2
a0653f84-0395-4488-8d8c-de518fed6362,Email,Returns,Return request,,fd769f61-e72a-49ae-ab34-fbdf57d05b4e,16/08/2023 19:47,18/08/2023 16:54,18/08/2023 17:01,18-Aug-23,VADODARA,Electronics,3949,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
d66cec3c-856f-4240-9b6d-721cd0876311,Inbound,Order Related,Seller Cancelled Order,,83be7baf-5527-4709-84f4-259d3639b659,,18/08/2023 10:30,18/08/2023 10:54,18-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
bd0804b2-b562-4f2a-9351-12e0c9b1ca90,Inbound,Order Related,Installation/demo,,2b30d111-2a7d-4962-b829-28c128db96c7,,18/08/2023 17:42,18/08/2023 17:49,18-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,2
b0078b37-f14e-4dc3-926d-f853a6584885,Inbound,Returns,Reverse Pickup Enquiry,Good ,2d8a90d9-05d0-4aea-a587-5fc68a764210,,19/08/2023 12:14,19/08/2023 12:18,19-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
5da29b72-1b54-4c88-a5a4-fafff59cb133,Inbound,Returns,Wrong,Very nice,72441bb0-442d-4f31-9b9e-1ec73ca0b36a,,19/08/2023 20:51,19/08/2023 20:54,19-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,4
3109e026-b01e-472f-b239-5b9e560aaf47,Inbound,Returns,Product related Issues,,4daa3f59-d717-4137-b030-42201aa595ad,,19/08/2023 18:00,19/08/2023 18:03,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b2fc00df-363a-4a36-b19d-8d70f7f9ebce,Inbound,Returns,Return request,,c863c511-5798-4d4b-a385-48a0dc65df57,,18/08/2023 17:56,18/08/2023 17:57,18-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
a45b111d-621c-4801-af37-29b25bbbf6e6,Inbound,Order Related,Delayed,,f6887ad6-630a-4ddc-832c-27e744b6cf75,,19/08/2023 21:52,19/08/2023 21:55,19-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
f430d158-9f6f-402a-a5b0-602daccdceef,Inbound,Returns,Reverse Pickup Enquiry,Good response ,4c730b18-b011-46b2-bf25-74504f142e85,,19/08/2023 09:52,19/08/2023 09:55,19-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9ec608de-9786-43b5-bfde-3a485e60f6c5,Inbound,Returns,Return request,,62e993e4-9ed7-4d18-a19f-0f4a537f47bf,14/08/2023 19:39,17/08/2023 22:10,19/08/2023 19:13,19-Aug-23,MOHALI,Books & General merchandise,887,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
8035c3bc-ad0f-42e1-bdbe-273e63b06480,Inbound,Order Related,Delayed,,fe0b29b6-bbe7-4d14-a6f9-d4dad16ff334,,18/08/2023 20:15,18/08/2023 20:21,18-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,4
ea27f858-5cb4-440c-b03f-0da9ea2f32b1,Inbound,Returns,Reverse Pickup Enquiry,Good ,a807740d-65b1-4dcc-8f15-616993a2f2f5,,19/08/2023 02:39,19/08/2023 02:44,19-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
d8abd7c5-0af9-42e0-b14a-c7cb0939c4bb,Inbound,Returns,Reverse Pickup Enquiry,,be4846f9-12e3-4d85-ab48-5bf157dca24e,,19/08/2023 11:45,19/08/2023 14:18,19-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
57f5b4f9-d650-481d-8b6d-53df513e8da8,Outcall,Returns,Return request,,08865da8-50b0-436b-9dbc-d4c6a7fe2d4a,,19/08/2023 22:34,19/08/2023 22:53,19-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
9a3ac3bc-703b-44ff-84cc-d8c3555a8e2c,Inbound,Order Related,Delayed,Excellent ,d5a9dfd3-7d9f-4ba0-9a31-2f0c52b73c35,13/08/2023 17:07,19/08/2023 13:02,19/08/2023 13:27,19-Aug-23,DURG,Home Appliences,47990,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
608670d3-ad0c-46d4-ada2-1506024a62ff,Inbound,Returns,Missing,,128ac9dd-3c6b-4e98-96cb-5a15f9cb5c07,,18/08/2023 09:16,18/08/2023 09:19,18-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
e98de0ff-c927-4b77-a219-847215a9d491,Inbound,Order Related,Order status enquiry,,937e179d-8cea-44c5-91fd-e29c929c2c0f,,18/08/2023 19:50,18/08/2023 20:03,18-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
072bc88a-65a5-42c8-a423-5ca4f4582bc4,Inbound,Order Related,Installation/demo,Very nice ,404d97c9-5aa6-4d02-b22b-b1ed64fbb875,,18/08/2023 21:20,18/08/2023 21:23,18-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1b880dec-c99e-4409-8e65-f7da63f31a69,Inbound,Returns,Reverse Pickup Enquiry,,f126070c-3a5a-40fd-b619-8b7769248397,28/07/2023 13:37,18/08/2023 10:19,18/08/2023 10:22,18-Aug-23,BHUBANESWAR,Furniture,4999,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
f7f40663-0475-411e-82b2-862440ef9421,Inbound,Refund Related,Refund Related Issues,,67965dab-ac1f-4446-9f55-905446d384e2,12/08/2023 06:47,19/08/2023 07:54,19/08/2023 08:09,19-Aug-23,KOLKATA,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
339a0dda-7435-4cdf-b088-2b73502e5307,Inbound,Order Related,Delayed,The person is very politely talking thanku ,f8562a46-1224-4cd6-8496-b8e3e2c8bc71,05/08/2023 16:59,19/08/2023 13:19,19/08/2023 13:20,19-Aug-23,MADHUBANI,LifeStyle,1073,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
cd29c175-5b03-4e25-b6d3-b29cca3fc5fe,Inbound,Order Related,Order status enquiry,I am satisfied with your customer care service ,eaf5bb62-53f5-4cba-98be-008d68034279,,18/08/2023 10:07,18/08/2023 12:50,18-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b6c8307b-0ffb-49ba-928e-60f704608dec,Inbound,Returns,Reverse Pickup Enquiry,,78940d6a-11a5-4671-bfa4-d951699d0481,,18/08/2023 20:58,18/08/2023 20:59,18-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
93815048-64b5-44d1-9f52-b7d4ed06b187,Inbound,Refund Related,Refund Enquiry,,68363de8-48e0-447d-9d27-af9c0f1792ec,,19/08/2023 12:11,19/08/2023 13:23,19-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
137fa0f9-359b-4b38-83cd-0c2061d98bbd,Inbound,Returns,Reverse Pickup Enquiry,Good,d1c6221b-2e0e-4571-bf71-4d0aee2a08cb,,19/08/2023 18:56,19/08/2023 18:59,19-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
96db1306-d219-4f8c-a5a3-16c7580d595a,Inbound,Returns,Wrong,,e9f5c8f7-e261-4a92-87cb-cb70a309b7b2,,19/08/2023 22:11,19/08/2023 22:12,19-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8cdcb456-3a87-4d2a-99a2-c3fdc36c8342,Outcall,Refund Related,Refund Related Issues,Good,dc53afd4-fcc6-43ae-92af-b1f4bbdace88,05/08/2023 01:20,18/08/2023 23:56,18/08/2023 23:59,18-Aug-23,SHEOHAR,LifeStyle,716,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
df286910-58ef-4a92-a10d-af3d0c88ae50,Inbound,Refund Related,Refund Enquiry,,f4581092-1da3-4fab-8d59-a95ebdf5de49,06/08/2023 12:02,18/08/2023 08:00,18/08/2023 08:01,18-Aug-23,NARSINGHPUR,Home Appliences,7974,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
be7d4e16-52b5-4da5-847d-8bc44eae72e6,Inbound,Returns,Reverse Pickup Enquiry,Good ,5cce6902-6ce0-46ee-83f4-76f8a2545b19,,19/08/2023 19:57,19/08/2023 20:28,19-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
369a67a8-9b38-458b-8ee4-e2a042449169,Email,Order Related,Installation/demo,,8f507e68-bc26-4967-a51f-842cd100ead0,,18/08/2023 17:20,18/08/2023 17:22,18-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
ddc61b13-e0fb-4855-9649-506a96028e93,Outcall,Product Queries,Warranty related,,263d037a-1367-4f2c-8337-15c711c96f62,,18/08/2023 23:26,19/08/2023 12:36,19-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,5
bad53d81-cb4c-4f22-86ad-9f675ef90645,Inbound,Order Related,Customer Requested Modifications,Nice efforts but address not changed ,23e2f37e-bf8c-4599-b0e6-de365b110a19,,19/08/2023 08:24,19/08/2023 08:33,19-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0a4ec291-adad-40df-9d08-3bdcb8d3b2f6,Inbound,Returns,Reverse Pickup Enquiry,,8debc421-8300-4324-b28a-6a70eafebb42,,19/08/2023 16:04,19/08/2023 16:06,19-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
bd71ee5f-1c9f-40dc-815b-ffafaede4934,Inbound,Order Related,Delayed,,86c76673-7e9d-465a-8265-258dd415d502,,19/08/2023 16:34,19/08/2023 16:38,19-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
1cd4faf4-6b6e-4175-8560-af095a95c074,Inbound,Returns,Reverse Pickup Enquiry,,df7d41b1-e965-480e-b7e9-7cdd368bdfc4,,19/08/2023 17:27,19/08/2023 17:43,19-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
0c6e963e-3c36-4fca-b9eb-bf1125f60c49,Inbound,Returns,Reverse Pickup Enquiry,,bdaff803-c750-4f6b-ad33-7962a3d5efdc,,19/08/2023 20:43,19/08/2023 20:45,19-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
78d3bb5a-6579-4c39-bd8f-a34bcc9aaf60,Inbound,Returns,Reverse Pickup Enquiry,,a1a19019-8ee0-46c6-9a97-8340e04d35b8,,19/08/2023 22:18,19/08/2023 22:19,19-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5c889026-7248-4020-8268-76c20bc405c8,Inbound,Returns,Reverse Pickup Enquiry,,12ddc8c6-ba05-47c4-a78d-5463f5fcf29e,05/08/2023 13:05,18/08/2023 11:25,18/08/2023 11:42,18-Aug-23,GOALPARA,LifeStyle,248,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
d89d3b5a-e30c-4596-ba6e-f9f6e2116bbf,Inbound,Payments related,Online Payment Issues,,ee6a59d6-0338-464a-afd2-ecf10ff3f37b,,17/08/2023 09:25,19/08/2023 00:44,19-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,1
23fcb6e1-0347-4a28-8404-dda3697deaa0,Inbound,Returns,Reverse Pickup Enquiry,,c9900a82-a74b-4fc7-96ba-1cd2a6acd358,31/07/2023 07:14,18/08/2023 08:50,18/08/2023 08:50,18-Aug-23,BURDWAN,LifeStyle,1399,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
8ad32005-ddcb-490a-a56f-8391b01fc957,Inbound,Returns,Reverse Pickup Enquiry,,65f64696-91e4-4bb5-907b-f100355d47bc,,18/08/2023 07:34,18/08/2023 07:37,18-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
df5cbf94-8393-4c3b-b57d-291725a31046,Outcall,Returns,Return request,Good,0c3c7f80-cfa9-4678-a7e4-f133335c9fec,,19/08/2023 11:17,19/08/2023 20:19,19-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
f1efca67-29ae-412b-9c57-bbaf2ad8d011,Inbound,Product Queries,Product Specific Information,,64edd7ba-ce1d-4657-8aec-92278659858f,,18/08/2023 08:35,18/08/2023 11:10,18-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3779f65e-04f8-46e9-a97b-7d4d43883f34,Inbound,Product Queries,Product Specific Information,,7c56a8fa-71ac-4ddf-a0e7-5c3829330c12,,18/08/2023 10:10,18/08/2023 10:15,18-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
a2e0c781-111c-4c54-bf4a-8a30e2e2bdae,Inbound,Returns,Reverse Pickup Enquiry,,a7cc72dd-4056-4eee-a8e6-3cea4f3202e1,,18/08/2023 12:39,18/08/2023 12:48,18-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
42ddfcf4-3079-4894-8d45-48775d121c29,Inbound,Returns,Reverse Pickup Enquiry,Very good,9484c2e5-80a0-489c-9381-1cc9ef112310,,19/08/2023 10:48,19/08/2023 11:00,19-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
c8744a0b-83f3-4c56-a9bc-822615463434,Inbound,Returns,Reverse Pickup Enquiry,,3ba98901-07ed-49cd-b8d4-babb0f1bf27e,,19/08/2023 19:28,19/08/2023 19:30,19-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
6afee8cc-af7f-4783-96e3-1697eb5942ca,Inbound,Feedback,UnProfessional Behaviour,,bb9c09f2-43a5-40dc-ae72-1a05c939bf2a,26/07/2023 13:10,18/08/2023 10:46,18/08/2023 10:50,18-Aug-23,AGARTALA,LifeStyle,629,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
82d1daea-495d-4f9e-921a-f233c2590e2e,Inbound,Returns,Reverse Pickup Enquiry,,16dc9e7d-93cd-47cc-943e-a9a03d5159ba,07/08/2023 17:44,18/08/2023 16:58,18/08/2023 16:59,18-Aug-23,CHITTOOR,LifeStyle,484,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
d4bab9a2-d3fd-4da2-ac72-9737ad1e69c5,Inbound,Returns,Reverse Pickup Enquiry,,b6420ab8-1fe2-4db7-84cd-681683328384,,18/08/2023 14:34,18/08/2023 14:49,18-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
2cb4a27b-93a4-4ef3-b035-7b36f7cafd2e,Inbound,Refund Related,Refund Related Issues,,a6ad98ab-26c2-4ab6-b73f-7c648d009922,,18/08/2023 16:46,18/08/2023 17:09,18-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,4
159ce033-08a1-4201-81e2-edad77634c0f,Outcall,Returns,Reverse Pickup Enquiry,,d70de4bb-a2dc-4f65-b6e2-cdbb65399bd8,,18/08/2023 23:26,19/08/2023 11:26,19-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
30dddae4-3bac-4cfd-8958-03ecfe0361dc,Inbound,Returns,Reverse Pickup Enquiry,,331155a4-2301-4cda-9ff0-57bdb7784c26,,19/08/2023 13:25,19/08/2023 13:51,19-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,4
803acff9-cc78-4fc4-97cb-e93bf9122633,Inbound,Returns,Reverse Pickup Enquiry,???? ????? ??? ???? ????? ???? ,85024ec2-e954-46a3-995f-a36af122aa6c,,19/08/2023 15:05,19/08/2023 15:14,19-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
310e5ec0-3cd3-4a64-84b2-81b2b23cf16e,Inbound,Order Related,Installation/demo,,db9f159d-e117-4a0d-86ff-0b5e1c29d81d,,19/08/2023 18:30,19/08/2023 18:31,19-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
22189b4b-9eba-4040-9cfa-50d7f2769b0e,Inbound,Order Related,Installation/demo,,42ef62f2-7e83-4551-a440-47725e00944d,,19/08/2023 23:14,19/08/2023 23:16,19-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
c70c687e-3739-4659-9ddb-31a5358abcf5,Inbound,Order Related,Delayed,,2bc6f997-7b47-414e-8600-377a1c3cfd2f,10/08/2023 22:53,18/08/2023 09:11,18/08/2023 09:39,18-Aug-23,SAMBA,LifeStyle,2271,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
fee23321-5078-4aff-8bea-08bf44cb637f,Inbound,Returns,Reverse Pickup Enquiry,,dc920946-3946-41af-9674-418c57678a71,15/08/2023 21:46,17/08/2023 13:05,18/08/2023 05:47,18-Aug-23,GHAZIABAD,LifeStyle,329,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
bda97b45-463e-44ad-a283-fcbeb0bdb498,Inbound,Order Related,Invoice request,,b42a3e31-ecd2-45fd-8309-afe663a11c4b,,18/08/2023 17:54,18/08/2023 18:00,18-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
8f3ac0bd-a356-45e0-91fa-0aa5352337dc,Inbound,Product Queries,Product Specific Information,,9d741388-db4a-4540-ac44-65a3ae96b5f5,,18/08/2023 18:06,18/08/2023 21:15,18-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
78f3f887-c66e-4b11-95eb-283fba97d171,Inbound,Returns,Return request,,b9cc357b-4619-43cd-a745-3955bd9f9cb9,,19/08/2023 11:08,19/08/2023 11:11,19-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
2bf9e6a6-89b7-4fa5-9cba-01c4d422f7fb,Inbound,Returns,Reverse Pickup Enquiry,Extraordinary fantastic mind-blowing ??,62995c31-2778-4ac2-825e-519586f1387e,,19/08/2023 12:43,19/08/2023 12:45,19-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
6415ad48-ee32-4011-858b-271615542a7a,Inbound,Returns,Return request,Good,bf156e1d-a2ed-43eb-9a75-faed4c623df2,,19/08/2023 15:33,19/08/2023 15:34,19-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
c64e24ec-8436-484c-a430-f3d82de6c379,Outcall,Returns,Return request,I am a senior citizen of age 72 not coop with the present technology so If it is possible for you to provide direct Customer care number to solve inssues .,71dc07e3-407d-4e7d-9a5f-ea1229247d74,,19/08/2023 16:08,19/08/2023 16:13,19-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
fe0a637e-32ee-40d4-b983-f1d2efede0f7,Email,Feedback,UnProfessional Behaviour,,a052c2eb-3efd-49c5-975f-17bb089fcc5f,07/08/2023 10:14,17/08/2023 12:48,18/08/2023 15:15,18-Aug-23,KOLKATTA,Electronics,899,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,2
ccc24806-9901-4394-9ae4-d11dda96064c,Inbound,Returns,Reverse Pickup Enquiry,Happy New ,36c9d1f7-ec89-418a-8ef4-7db414c3df1c,,18/08/2023 06:49,18/08/2023 06:52,18-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
a0271f30-d6e3-4341-9c98-fdbc2eab2d30,Inbound,Returns,Reverse Pickup Enquiry,,aff9ce43-1a63-43d8-bcc7-bebcbed66242,,19/08/2023 21:51,19/08/2023 21:51,19-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6346ae44-6ef9-4cfb-9aec-b68365eb49b1,Inbound,Returns,Missing,,577c14c7-2c93-427e-b983-1c9f8a44f9fb,,19/08/2023 14:11,19/08/2023 14:12,19-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3f362cb5-0b65-4f74-98b0-ccf91ddb3bcf,Outcall,Returns,Reverse Pickup Enquiry,,e066c810-3fad-4596-bfc7-9e83396f7c63,,18/08/2023 14:31,18/08/2023 14:31,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
67cf3fb5-7686-4e47-969f-12ffa0bf1397,Inbound,Returns,Return request,,f054685d-c592-492a-8fbe-fa14b645f62a,,18/08/2023 18:48,18/08/2023 18:49,18-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
14d38cb2-914b-45ea-b259-b1fd6f7374ac,Inbound,Order Related,Installation/demo,,f196a14e-14fc-4da4-b953-0e21945967b0,,19/08/2023 09:52,19/08/2023 15:49,19-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,1
db5bdc33-b2dc-43b8-a69d-c21ea3080b75,Inbound,Refund Related,Refund Enquiry,,8f3068bb-94ed-4a50-8779-7be90966308e,,18/08/2023 09:37,18/08/2023 09:38,18-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
9efcfc55-e521-408b-bd8a-c79e46dd7e46,Email,Returns,Reverse Pickup Enquiry,,6f8c4e07-5560-464d-b023-73e5baba6bdd,,18/08/2023 10:10,18/08/2023 10:13,18-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
8910dbdd-d150-41bf-aa61-9810d661eab2,Inbound,Returns,Reverse Pickup Enquiry,,6ba3a013-7224-497d-a26b-b2042fd332f1,,18/08/2023 11:37,19/08/2023 12:24,19-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
28d460c4-c44c-485e-9db8-41890390ecc0,Outcall,Returns,Fraudulent User,,7030bf18-8058-4c4e-bdc1-b00c622fc3c6,,18/08/2023 12:36,18/08/2023 12:53,18-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
82e25aff-6a27-4c31-b185-9d9a79c3be34,Inbound,Returns,Return request,,fd19cc37-01ac-429f-97d5-fbc0a07c5f3a,,18/08/2023 23:13,19/08/2023 00:38,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
965d7bcc-386d-49b8-b498-d0e1b14226a5,Inbound,Returns,Wrong,,7224418f-1b90-4d0d-ace9-30594517d62f,07/08/2023 17:48,19/08/2023 14:37,19/08/2023 14:45,19-Aug-23,AURANGABAD,Electronics,799,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
855a6597-02df-4e77-a543-b45181994aea,Inbound,Returns,Reverse Pickup Enquiry,,f4d602ad-ea5e-40dd-a656-56b5126f3b2f,,18/08/2023 13:15,18/08/2023 13:16,18-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
df538241-41ca-4333-84c5-797683b2c6b6,Inbound,Product Queries,Product Specific Information,Solve my problem otherwise I can't order anything again if you do not solve my problem ,06e8657b-c63e-42c4-9ae3-8dacf054cc30,,18/08/2023 14:12,18/08/2023 14:18,18-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
efc9fb32-2164-4d76-b64a-db762976615b,Inbound,Refund Related,Refund Enquiry,,4f853a98-e01c-4c18-85fc-f07c6ed6c6ed,,18/08/2023 23:24,19/08/2023 00:30,19-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
38045f40-44ab-479d-a6d2-f73b8960816a,Inbound,Shopzilla Related,General Enquiry,Should be more flexible with polices of all lending partner..with Shopzilla interns of banking partner and seller.,b90d1461-344b-48f5-8991-3b561f2901a3,,19/08/2023 15:33,19/08/2023 15:37,19-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
faec782a-24f5-434e-a189-43db9e7d9496,Inbound,Order Related,Delayed,,69cd4607-5d76-4fe5-8c66-b56a69a9d629,10/08/2023 00:39,19/08/2023 07:36,19/08/2023 07:52,19-Aug-23,PUNE,LifeStyle,581,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
80281e11-3cc5-49af-af0c-01fddda2b46c,Inbound,Returns,Reverse Pickup Enquiry,The agent was very polite and helpful.,57858408-2f74-49a1-822f-a90cc57bb03f,,18/08/2023 10:46,18/08/2023 10:47,18-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
159ea1f9-9d8f-43fc-b284-9d396d50b7ce,Inbound,Returns,Reverse Pickup Enquiry,,e0f35ba4-6b95-44bc-be81-feb90dbf23f7,,18/08/2023 16:51,18/08/2023 16:52,18-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
e2dfa625-7552-42b7-802e-762e7ae58d6b,Outcall,Shopzilla Related,General Enquiry,,67d7ed7f-8c5b-48e0-b39a-fecacd547945,,18/08/2023 17:04,18/08/2023 17:45,18-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
bd4a8692-2d7c-4721-b719-0a0abae8654a,Inbound,Order Related,Order status enquiry,,81ac12b0-49bd-43f7-9cf8-dd70f4f94778,,19/08/2023 22:46,19/08/2023 22:46,19-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
65e8f25b-d04c-418d-974c-97b9ed5c53be,Inbound,Returns,Reverse Pickup Enquiry,,484ae3d7-08fc-4ec4-a017-93b416455ddd,,18/08/2023 09:25,18/08/2023 09:26,18-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
a0bf488d-813d-4e0f-96d4-d102e2c94f8e,Inbound,Refund Related,Refund Enquiry,,5d11a970-b42b-453f-b054-3d58317c96ec,,18/08/2023 10:26,18/08/2023 10:53,18-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,4
6a1c4780-4cae-4812-957f-2eb40d375aae,Inbound,Feedback,UnProfessional Behaviour,Service ,087106ef-44ec-4011-bb77-31259872f13e,04/08/2023 07:32,19/08/2023 20:32,19/08/2023 20:33,19-Aug-23,AKOLA,Furniture,587,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
b2bf64f8-7df7-411f-9155-8184dbe100a2,Inbound,Cancellation,Not Needed,,95bef1d1-b980-480a-bb91-121ab2cacbe9,13/08/2023 10:26,18/08/2023 21:18,18/08/2023 21:20,18-Aug-23,CHENNAI,LifeStyle,338,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
374ff818-cacb-41b6-b4d1-cc4d420e4efb,Inbound,Returns,Reverse Pickup Enquiry,,14bee3b0-831e-47b7-b773-356f4da1a1ea,,18/08/2023 06:42,18/08/2023 06:44,18-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
8b649482-6f2c-4259-8fa2-d4515272d1f1,Inbound,Returns,Service Centres Related,,6af4eb06-da8e-4796-887c-74e2b2da018f,,18/08/2023 15:22,18/08/2023 15:32,18-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
2403ecf4-4643-4170-bec4-26f7ae8945fb,Inbound,Product Queries,Product Specific Information,Stupid policy even if the all the same product is defective no refund only replacement how stupid policy that Shopzilla has ,86f179aa-f15b-4f97-bce3-cf9faa2e1718,,18/08/2023 23:51,19/08/2023 00:31,19-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
caba2588-f23b-4155-9fc5-7936dd7cd8cd,Inbound,Product Queries,Product Specific Information,Bad sarvice bad prodect dilevar Shopzilla bad sarviceMisho good prodectAnd good sarvice ,9c9fdbcd-bb8d-4425-94c3-37f13038e2cf,,19/08/2023 13:56,19/08/2023 14:28,19-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
50e024aa-1d1c-4bb4-859d-31edabb29a7b,Inbound,Returns,Wrong,,527e3920-9017-4c4a-b3f7-5884dc010d5d,07/08/2023 13:23,19/08/2023 17:21,19/08/2023 17:47,19-Aug-23,GORAKHPUR,Mobile,18999,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
ad6e2972-24c2-46b2-baa5-345b1d72099a,Inbound,Returns,Exchange / Replacement,Nice conversation ,ac8ec44c-b944-4a61-a587-3a4db65e0121,,18/08/2023 09:55,18/08/2023 09:57,18-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6ee74e4f-6185-418b-a421-738706b516b9,Inbound,Returns,Reverse Pickup Enquiry,,618d4416-9d0d-4fed-bd82-98e78c985d11,,19/08/2023 21:41,19/08/2023 21:44,19-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
db18422e-b298-407d-92c5-1c0a2e09c699,Inbound,Order Related,Invoice request,Nothing,ced709d1-afac-4663-a272-c74513e7a525,,19/08/2023 22:03,19/08/2023 22:22,19-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
15dac89f-ed43-4ea3-a983-c6e00731f385,Inbound,Returns,Reverse Pickup Enquiry,,7771d531-1cda-42c7-a820-41d2c8e0c1f6,09/08/2023 12:04,18/08/2023 17:05,18/08/2023 17:06,18-Aug-23,KOLKATA,LifeStyle,347,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
308e4f1d-5be6-4eb9-9839-27933c929668,Outcall,Returns,Missing,,57539419-30a6-4ef8-961a-18994dc50318,,18/08/2023 12:12,18/08/2023 12:14,18-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
1fb7bb9b-da79-41d5-9ded-e9cbca5f8a50,Inbound,Order Related,Delayed,Thank you ,142cb015-69a3-4875-8a32-89b6f2f5d7f4,,18/08/2023 20:27,18/08/2023 20:32,18-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
652d195a-9d17-468a-bb6d-adda80010207,Inbound,Returns,Reverse Pickup Enquiry,Very good person,6d641353-a574-4050-a30d-fab5efa40ddb,,19/08/2023 15:28,19/08/2023 15:30,19-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
399c18a3-6eaa-4c85-ab98-bbc5e7265420,Inbound,Returns,Wrong,Good Service provides and good communication ,a2935723-733e-49db-a31c-897e4b46c0c0,12/08/2023 13:11,19/08/2023 11:09,19/08/2023 12:00,19-Aug-23,GHARGHODA,Home,899,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
9cae520d-8afe-475a-a237-c8a5ff607728,Inbound,Refund Related,Refund Enquiry,,4b3f7131-3e63-4180-9794-d1a5ba648da8,,19/08/2023 05:23,19/08/2023 05:23,19-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
b710b085-a725-41fa-bbfa-eb2f2061bda3,Inbound,Returns,Reverse Pickup Enquiry,Good person...,809a7117-5b40-412d-bcff-4db920e2c881,,19/08/2023 11:04,19/08/2023 11:06,19-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
9db33251-bdb1-498d-8516-4cb1ef50fff1,Inbound,Returns,Return request,She is very good ,f6c58dfd-bf7e-41c5-ac5c-599d13f019b3,,18/08/2023 13:24,18/08/2023 13:26,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
2111bae2-1044-4f5f-847f-5b745d236a1a,Inbound,Shopzilla Related,Shopzila Premium Related,Nice Support ,1b4c3b7c-064d-42b5-8ec0-7e1ae9eb9e66,,18/08/2023 13:59,18/08/2023 13:59,18-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
bc6e34a3-9700-46a0-a158-22c9984f5e5d,Inbound,Returns,Fraudulent User,Don't waste customer time,eb934aec-fe18-42c4-8ab2-af08cd2b34cf,,18/08/2023 17:43,19/08/2023 22:48,19-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
d4df8cef-7de0-413f-9552-d3112903cc0d,Outcall,Returns,Reverse Pickup Enquiry,,2740275d-3307-4067-855b-5fc774ece294,,18/08/2023 22:13,19/08/2023 13:48,19-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
4783e3a5-f0f2-4007-a222-1e84a7fd81ba,Inbound,Order Related,Invoice request,Good ??,00ffc6ee-7c4c-41b0-a8d1-05799491ee6b,,19/08/2023 22:00,19/08/2023 22:03,19-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
c7af00f6-c4e2-426e-a51f-619823cc4d28,Inbound,Order Related,Delayed,,1325cd92-3862-4f19-94ff-54794e606cf4,06/08/2023 16:47,19/08/2023 18:35,19/08/2023 18:38,19-Aug-23,MANDVI,LifeStyle,179,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
ca312767-7594-4dfd-901f-91065b8fc911,Inbound,Order Related,Delayed,,d0beaae8-befa-46ab-8b95-8d68ed758f74,,19/08/2023 11:28,19/08/2023 13:35,19-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,3
c422be9c-e402-400f-b88b-eabde92760e2,Inbound,Returns,Reverse Pickup Enquiry,,6c4077b7-8a9b-4972-80b2-3d38ea7f7854,,19/08/2023 10:19,19/08/2023 10:19,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
9cebca67-7416-469c-b33e-3984e9e992a3,Outcall,Returns,Return request,,83fc3f31-fd65-4283-8ed9-557be14418d8,,19/08/2023 11:19,19/08/2023 11:39,19-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
58edd148-483c-4a3f-8692-067d17216c3b,Inbound,Returns,Reverse Pickup Enquiry,Best executive with proper knowledge of his workGod bless,df256c2b-c4bf-4aa9-83e9-813cfe42abf1,,19/08/2023 15:48,19/08/2023 16:03,19-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
5a54b8a9-1953-430a-b921-8c9f2e4b2637,Inbound,Returns,Reverse Pickup Enquiry,,1916a53d-a7af-46bd-9eb4-1df007b39f46,05/08/2023 23:15,19/08/2023 20:13,19/08/2023 23:49,19-Aug-23,NEW DELHI,Home,962,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
8fb71276-5ef0-4ba0-8c79-b3efa3aa3b13,Inbound,Order Related,Delayed,,49c1ac6a-6d22-40f4-8f9c-86dba32482d6,12/08/2023 11:43,18/08/2023 21:34,19/08/2023 07:00,19-Aug-23,BIKANER,Books & General merchandise,199,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
0643a86a-d5a5-4c48-9f65-ebb56f23f8e0,Inbound,Returns,Reverse Pickup Enquiry,Aapse baat kar lga mera problem solve  . Thank you ,05b77c00-4454-4237-854e-f5696984062f,05/08/2023 12:40,19/08/2023 16:18,19/08/2023 16:20,19-Aug-23,SITAMARHI,LifeStyle,291,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
149ab7ab-0114-44ef-82d9-7494451398b8,Inbound,Cancellation,Not Needed,Too much delay in delivering products. Reduce delivery time and be firm on delivery period commited by Shopzilla.Also need to improve delivery representative proper work approach. He need to call immediately after picking of items that for delivery to the respective customer's.,9f9a4da3-6a1f-4a7a-8dd4-78838ca76f84,15/08/2023 16:20,18/08/2023 17:31,18/08/2023 17:33,18-Aug-23,BADLAPUR,Mobile,14999,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ce2c3264-c207-438d-a220-ce50da16819e,Email,Returns,Reverse Pickup Enquiry,,fae4adcb-5da9-403d-b2e0-9ca9d9e94e4b,26/07/2023 10:40,18/08/2023 16:32,19/08/2023 12:03,19-Aug-23,CUTTACK,Furniture,15889,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,1
9773fce2-ea6f-458a-9bdc-ac67600e4b54,Inbound,Refund Related,Refund Related Issues,,aac255ed-b65e-473e-8c84-0eccb4aae5ab,,18/08/2023 19:37,18/08/2023 20:34,18-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
9e306354-97e4-40ed-baa6-c8c7900aa564,Inbound,Feedback,UnProfessional Behaviour,Complaint so many times regarding a issue not not getting help from customer service of Shopzilla ,baee1837-5e1d-45a1-b415-3151310f8c2b,02/08/2023 16:24,19/08/2023 21:05,19/08/2023 21:19,19-Aug-23,AFZALGARH,Books & General merchandise,159,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
5c79745c-9252-434f-8e39-b02b93e6d541,Inbound,Returns,Service Centres Related,Good ,e275e882-f0a4-4607-af1f-8cfb099507a0,,18/08/2023 11:03,18/08/2023 14:34,18-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
9f2ed82c-d691-4f93-a373-3cf224462244,Inbound,Onboarding related,Seller onboarding,,5e25882c-934a-4d59-8333-845f12ba5cca,,18/08/2023 12:49,18/08/2023 12:51,18-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
0cc00e81-d301-472b-b4cd-948cca435e69,Inbound,Order Related,Installation/demo,,d7afc922-2aa9-4094-8014-9fefee96692e,,18/08/2023 13:00,18/08/2023 13:04,18-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,3
4e38acba-97e7-4dd9-96d6-4bf7b3a722fc,Outcall,Order Related,Installation/demo,,5734bbc9-8ab7-48d5-bea5-ef347dc60aa6,,19/08/2023 08:46,19/08/2023 08:47,19-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
29574b91-1709-49f6-8499-c31860d3c679,Email,Order Related,Delayed,,92727a12-0c3c-4654-b991-8f1130a70d53,11/08/2023 23:01,19/08/2023 10:08,19/08/2023 17:06,19-Aug-23,HYDERABAD,Books & General merchandise,226,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
7ddc3a7b-3f12-42c4-803f-aa837c61a76a,Inbound,Returns,Reverse Pickup Enquiry,,bb98583a-a968-4b0c-9fb0-52f2f9d05dba,,18/08/2023 10:53,18/08/2023 10:57,18-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
b9a56093-6c60-4de2-a8b4-b19c5949df6d,Inbound,Cancellation,Not Needed,,8c248ca6-5e27-4166-9057-ac506dc740dd,,19/08/2023 15:24,19/08/2023 15:55,19-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
a179bc34-0ab5-4150-aaa1-b66e70bc3e45,Inbound,Returns,Reverse Pickup Enquiry,Pls never break customer trust,701414ea-ff87-4e25-90b1-4378eb7eb428,,18/08/2023 19:21,18/08/2023 19:57,18-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
3b5a42da-181e-4c05-a17e-e1921b2db274,Outcall,Feedback,UnProfessional Behaviour,,a7319430-5b10-4e55-b2ad-291d4a581a8e,,18/08/2023 20:39,19/08/2023 12:05,19-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e1ebd3c7-619d-4b98-a191-30c5b2d2884b,Inbound,Order Related,Delayed,,25fa494f-f625-40b6-a5be-dd655ff3bbae,,18/08/2023 21:13,18/08/2023 21:13,18-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
c538341b-e86f-4047-afac-a2b6e0cc979b,Outcall,Returns,Missing,,191f5ff9-61fe-43db-b4d3-8abc2bcbf492,,19/08/2023 15:43,19/08/2023 15:51,19-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
2fde8f69-e11d-4ffc-83f7-4f122e3b3f12,Outcall,Returns,Reverse Pickup Enquiry,Include Other language ,6386e324-6d9d-4a66-bb8c-70bf6d27f8a1,,19/08/2023 18:02,19/08/2023 18:05,19-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
8294d3c4-7dbc-4b2f-91d3-797ecadc005d,Outcall,Order Related,Installation/demo,,1897c393-a320-4d9b-9c39-26d55d436c6f,,19/08/2023 20:33,19/08/2023 20:38,19-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
46eb1481-b610-4d60-b2a6-661e10001835,Inbound,Returns,Reverse Pickup Enquiry,,99dd1f68-feac-4430-88b4-6dc9e992ea34,,19/08/2023 20:46,19/08/2023 20:48,19-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
2d0664e0-fd28-41c1-8698-c016b9318229,Inbound,Order Related,Delayed,Thanks ,aeec5f97-694f-408b-9231-6e1093cf1f07,,19/08/2023 21:48,19/08/2023 21:51,19-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
478ac86d-28a6-4451-b71b-291204a02bcf,Inbound,Returns,Wrong,,5b5b8513-4815-4950-baf4-57e25ee7f003,,18/08/2023 10:31,18/08/2023 10:32,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
4cc01760-1343-44af-9b9e-9f48352d6c38,Inbound,Returns,Reverse Pickup Enquiry,,7fbe5334-5d57-46eb-8d81-f09d2499e0ac,,18/08/2023 10:49,18/08/2023 10:55,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
9f19beef-4fc8-405b-8cf9-9027ff07c0a4,Inbound,Returns,Wrong,Everything is best brooo,4f9de658-f12d-4c37-b502-9f3364f1cd74,,18/08/2023 21:19,18/08/2023 21:43,18-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
8dd45b19-175e-442d-9a58-d6d9728357a0,Inbound,Returns,Reverse Pickup Enquiry,,813c553a-8d8e-4ae7-87e6-ab0cf65ced57,,19/08/2023 16:39,19/08/2023 16:44,19-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
fd3ced2f-4329-4a61-b023-96969542fe57,Inbound,Shopzilla Related,General Enquiry,,28b0bca7-fe31-46d2-a800-27a741f41458,,18/08/2023 08:40,18/08/2023 08:44,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
78e0ffac-c89c-412f-ba96-cb3cf1345887,Inbound,Returns,Fraudulent User,,f19a4d67-aea5-460c-a41f-3130fa69b3ed,,18/08/2023 14:30,18/08/2023 14:33,18-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b30b0147-0490-400c-bb35-04fb2cd304a2,Inbound,Returns,Service Centres Related,,6f9d68ad-c231-40ba-9337-7f4291a74e5a,08/02/2023 03:12,19/08/2023 14:29,19/08/2023 14:53,19-Aug-23,MUMBAI,Home Appliences,7499,,Jason Glover,William Park,John Smith,61-90,Evening,5
10243e2b-8ecc-4c0d-860f-b074fbc2510e,Outcall,Returns,Exchange / Replacement,,bbb237c4-013b-4da4-a718-7b06e688176a,,19/08/2023 09:52,19/08/2023 10:28,19-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
c9cc5f5f-c1ab-47a2-813d-f83a9845ce62,Inbound,Returns,Reverse Pickup Enquiry,Nice,7f7dc68d-6377-4205-abc6-9102bcc62785,,19/08/2023 15:18,19/08/2023 15:24,19-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
e6a8e3f0-4b04-4e96-b993-9139a69b3323,Inbound,Order Related,Installation/demo,,9f720087-8137-40c1-b7cd-dff3393ff120,,18/08/2023 14:12,19/08/2023 14:50,19-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,1
d94f2412-4ca4-419d-8292-1aa2d6bd8916,Inbound,Returns,Reverse Pickup Enquiry,,8052382f-8cb9-408a-959e-e50a0dcb0f70,,18/08/2023 14:46,18/08/2023 14:47,18-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
1c5f5715-a83c-4b6b-8f9d-4d0fcbbf33ae,Outcall,Returns,Reverse Pickup Enquiry,,c653334d-6b22-4596-8fc1-85f534fb4b96,,19/08/2023 17:10,19/08/2023 17:13,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
65028720-19eb-47de-a68f-7f9e2e755ca6,Inbound,Returns,Reverse Pickup Enquiry,,7b3b1b2b-c188-4332-a8ee-08bbe4199b87,17/07/2023 20:09,18/08/2023 19:50,18/08/2023 21:02,18-Aug-23,KENDRAPARA,Electronics,1449,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,2
75612578-19a2-4d06-b6dd-cd52265afa26,Inbound,Order Related,Delayed,Pathetic experience with Shopzilla nowdays,1c966fba-4180-48c5-bcc5-e1753524b57c,10/08/2023 11:35,18/08/2023 09:50,18/08/2023 10:13,18-Aug-23,NEW DELHI,Home,1574,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
68c7f81c-b4da-458f-8731-4eed3298dccc,Inbound,Returns,Reverse Pickup Enquiry,,22a23081-c44d-4949-bf00-734da615c5c9,,18/08/2023 16:40,18/08/2023 19:40,18-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
5dcc9ce8-85c5-421f-a204-9cf45e47c447,Inbound,Returns,Wrong,,7820be40-164a-4d3d-a0c4-50577594482c,,18/08/2023 21:45,18/08/2023 23:51,18-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
866de041-d235-4fcc-9b21-51a79d2f292c,Inbound,Order Related,Invoice request,,eeaf0f6a-fb99-47f3-b105-d00bb72dbee9,,19/08/2023 11:37,19/08/2023 11:40,19-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
cdcd9740-6907-4c25-8902-4a4694759bfd,Outcall,Product Queries,Product Specific Information,Meea odar history delete kar ne ki kripa ki   ,08bd851f-9b9d-4b4f-a9c9-c2c67d7f3fef,,19/08/2023 13:09,19/08/2023 13:21,19-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
55c7fd78-4652-4172-8154-d7525d05a2a7,Inbound,Returns,Technician Visit,,c8d4fcc8-bfab-478d-b225-baf8ace8d7a4,,19/08/2023 18:35,19/08/2023 20:05,19-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
95887a3d-fa06-4678-b0b2-d253d41ed3ca,Inbound,Offers & Cashback,Affiliate Offers,please solve my problem,6039ae25-8bd2-4b6e-8d92-508772f41dab,,18/08/2023 09:45,18/08/2023 09:51,18-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
62d6fbcc-46da-48d3-b82a-5c0cd9bd9e35,Inbound,Returns,Fraudulent User,Please make ur customer support easily accessible and follow up resolution fast,b64fc999-d3f6-490a-90a8-1f17037881b4,,19/08/2023 08:48,19/08/2023 08:51,19-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
1c463eb1-489f-4bce-b3ed-bdc41657e5c7,Inbound,Cancellation,Not Needed,,68532c4a-ee7c-4e72-a0f8-48c44271594f,05/08/2023 14:21,18/08/2023 15:42,18/08/2023 15:43,18-Aug-23,MANDI,Books & General merchandise,335,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
731ed254-8c72-4bc3-a789-4a05af3399c2,Inbound,Returns,Damaged,,9dc11fa9-be07-4452-b52e-1d59b42e0e21,,18/08/2023 16:51,19/08/2023 07:35,19-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
607034cc-0a06-4063-b0e4-64fb273f00e5,Outcall,Feedback,UnProfessional Behaviour,,0e914b9f-4105-486f-a584-e9adc04e3d0a,,19/08/2023 00:15,19/08/2023 00:17,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
2a07fcf5-4438-4634-ac37-0be3d8fa1c67,Inbound,Order Related,Delayed,,f8b1c6c4-a991-418c-8790-ada9446b88c3,08/08/2023 20:17,19/08/2023 12:17,19/08/2023 12:21,19-Aug-23,SIWAN,Home,1374,,Shelly Huber,William Park,John Smith,61-90,Evening,5
6b469787-94cf-4e3e-a787-059568322ffa,Inbound,Payments related,Online Payment Issues,,2c91015d-b95c-45df-be06-e9c45e010023,,18/08/2023 09:13,18/08/2023 09:23,18-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
be24d029-5571-4e76-8a84-3565a5ae2ab6,Outcall,Order Related,Order status enquiry,,763c81e3-de1d-4492-8e15-87ace7570ee9,,18/08/2023 11:00,18/08/2023 11:03,18-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
2116cbe6-2fd6-462e-97b4-147c2c8a6d5d,Inbound,Product Queries,Product Specific Information,,885cf941-9a21-4b82-bb6f-2b428e8982c3,,18/08/2023 13:37,18/08/2023 14:45,18-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,1
fca96510-56f8-4758-b186-640c76c761a2,Inbound,Order Related,Installation/demo,,14cf540b-2e53-4536-b5ef-e5cba59a7068,,18/08/2023 16:48,18/08/2023 16:49,18-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
ef8a23ed-2e8d-447e-90a7-1c43de6319fc,Inbound,Order Related,Invoice request,,e883de4b-7f77-4f16-b3a9-87b6369e8d58,,18/08/2023 18:55,18/08/2023 19:16,18-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
11062589-fd20-4b7d-b11f-2b88546669dc,Outcall,Returns,Reverse Pickup Enquiry,,500862fe-2e2a-499e-ae3d-f5976bc336a9,,19/08/2023 14:11,19/08/2023 15:32,19-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
05e49ba8-83bd-4c33-973a-25b0b0248884,Inbound,Returns,Wrong,,44ba89b6-d547-42aa-a1bb-8dec1279f342,,19/08/2023 15:29,19/08/2023 15:47,19-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3fa2b60c-2866-4146-bf18-704da2bbe0fa,Outcall,Order Related,Invoice request,,93a1b42d-b526-4b23-a21d-8c79a47c059f,,19/08/2023 15:32,19/08/2023 15:35,19-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
97854464-2f0a-4886-b10a-7aaabbc1ce0a,Inbound,Returns,Return request,,842a3911-19a1-45f3-885b-fc6f90f38e31,07/08/2023 19:20,19/08/2023 10:33,19/08/2023 10:36,19-Aug-23,DAMOH,Home Appliences,1199,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
0dc39ae8-ac40-449a-9a42-d0e2481fde20,Inbound,Shopzilla Related,General Enquiry,Cs dont have info and don't have interested for resolving my issue,9fc7950f-e887-4abc-bc52-f4d3117f6b8a,,17/08/2023 18:16,18/08/2023 05:35,18-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
57fa39ee-ed95-4d17-b4a0-6c20993a57e3,Inbound,Returns,Reverse Pickup Enquiry,Good Support executive ,62a112d2-dff6-48ed-acb8-9f0e7d853bc4,05/08/2023 00:45,18/08/2023 21:18,18/08/2023 21:20,18-Aug-23,BANGALORE,Furniture,26953,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
22e8bad1-4907-4233-a4b7-fde8c156a63b,Inbound,Returns,Fraudulent User,Good ,e4411c31-81b3-491b-8b24-6929f97a2c11,,18/08/2023 07:24,18/08/2023 07:26,18-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
8f1fb9ff-9753-4d60-bba3-457e173f3342,Inbound,Returns,Reverse Pickup Enquiry,,69bc1ca0-1bb7-4762-a324-4157c0463b13,,18/08/2023 15:21,18/08/2023 15:22,18-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
4498c4bb-bc80-40ab-8866-3e720287ca8e,Inbound,Returns,Reverse Pickup Enquiry,,5c5ae8cf-b088-45c0-84b2-ee3193e901c5,,19/08/2023 11:52,19/08/2023 12:21,19-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0a22036e-3064-4068-afce-71dfc6ef7dc2,Inbound,Shopzilla Related,General Enquiry,,5e2d4f76-9b13-4b5f-97e4-f341a878bf6c,,19/08/2023 15:04,19/08/2023 15:06,19-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
21ba273b-9615-4d2d-a2f2-4fd65a170381,Inbound,Returns,Wrong,,1fba3175-4b6a-4de1-af58-d9d52bbcc99a,12/08/2023 11:03,18/08/2023 10:34,18/08/2023 10:43,18-Aug-23,ALWAR,LifeStyle,849,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
fdb6ba36-ed76-4121-9baa-47dc0874eb59,Inbound,Returns,Reverse Pickup Enquiry,,90315454-966a-4e38-90c3-531ad3549a94,,18/08/2023 13:05,18/08/2023 16:08,18-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
c37d57e6-e20e-4cdc-8927-3e6ceda70585,Outcall,Returns,Return request,,bba0ca25-65cf-43de-9cd5-7f79c99ca138,,18/08/2023 18:58,18/08/2023 19:04,18-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
1f43b8c5-71e7-4d44-9989-2afa2efbad39,Inbound,Refund Related,Refund Enquiry,there was lot of noise when I was in talk with Support executive,6ca30f52-9491-4c7d-8ca3-d95a2ce60341,,19/08/2023 12:50,19/08/2023 13:07,19-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
c282f670-8f19-492f-a6d8-da11686080f9,Inbound,Returns,Reverse Pickup Enquiry,,1941ab71-fd15-4a49-be66-f96b62a4b7cb,,18/08/2023 09:33,18/08/2023 10:07,18-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
3f6e0ee6-b36e-401f-b644-b4b4749244ec,Inbound,Order Related,Delayed,,7bff7f56-0c18-442b-b513-4cb32f90b15f,,18/08/2023 18:53,18/08/2023 18:57,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
53203815-08ad-4802-bad4-6c959c72431d,Outcall,Returns,Reverse Pickup Enquiry,,d6db0ebe-39fa-427b-b380-a053ed1f5f36,,19/08/2023 19:35,19/08/2023 19:38,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
d47fc0dc-2245-4850-95ed-19b60b4769f0,Inbound,Returns,Fraudulent User,,c04920f6-23ee-4836-8cf0-dc48d943690c,11/08/2023 18:09,17/08/2023 19:55,18/08/2023 03:17,18-Aug-23,DIDWANA,LifeStyle,1249,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
10431733-c2ac-4f9f-bf52-448567ea8e87,Inbound,Order Related,Invoice request,,ca844dde-c734-48f5-88fd-26672f2a1dfa,06/04/2023 16:19,17/08/2023 17:53,18/08/2023 07:44,18-Aug-23,GONDA,Electronics,1699,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
67a2ac23-d950-4c8f-af30-30c4fea16d92,Outcall,Returns,Reverse Pickup Enquiry,,01604627-83ba-4572-90bb-055073eaa1ab,,18/08/2023 18:08,18/08/2023 18:23,18-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
1ff688aa-afa2-4637-99b6-bed7953b2ae5,Inbound,Refund Related,Refund Enquiry,,3e966b00-b794-4913-b527-092ce83f777e,13/08/2023 15:57,18/08/2023 14:45,18/08/2023 14:59,18-Aug-23,GANDHIDHAM,LifeStyle,435,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
52cc5fd3-59ab-481f-8574-0a78d3621fb6,Inbound,Order Related,Seller Cancelled Order,,663fe365-46eb-46e6-b503-b5c464880788,,18/08/2023 09:53,18/08/2023 09:58,18-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
0e6dc82f-fbe0-4bec-8efc-fede5f970d04,Outcall,Returns,Return request,25 of August is clear my problem ,a893397f-e39c-4238-9f00-6093167398d7,,19/08/2023 07:50,19/08/2023 07:52,19-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
973d8df6-93ae-4ed5-87c6-4f54aceee2f5,Inbound,Order Related,Invoice request,,6e81eb4b-34f6-4106-805a-1dfc6839bd01,,18/08/2023 17:33,18/08/2023 17:42,18-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
45318793-3312-4c77-be6e-ca78badef3c8,Inbound,Returns,Reverse Pickup Enquiry,??,78de0072-7cf8-493c-8aef-3577b1718510,,18/08/2023 22:36,19/08/2023 10:50,19-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
cccff08a-33fc-47ba-bcf5-74aa935c453d,Inbound,Order Related,Invoice request,"  must be faithfull for product and not sent to defective product, please ensure.",5523110c-ca3b-4be9-bc06-06ec9c76eb4b,,19/08/2023 11:37,19/08/2023 11:48,19-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
387334ef-2163-457b-afdd-f2ecd02f17de,Outcall,Order Related,Installation/demo,,3958c526-5733-4ed1-8c6e-dc218bddbeab,,19/08/2023 15:03,19/08/2023 15:07,19-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
6b594b53-44d3-4345-af27-9e5b62852683,Inbound,Returns,Return request,,4d064e3b-5568-43f0-a107-f41fc5b44af0,09/08/2023 06:50,18/08/2023 11:57,18/08/2023 12:02,18-Aug-23,SURAT,Electronics,999,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
d6b46c60-c259-4e49-8b7e-6b9c55d6fa0b,Outcall,Order Related,Delayed,,632d7136-ca05-4ba9-887f-cdeb58cc7139,10/08/2023 11:04,18/08/2023 20:22,18/08/2023 20:26,18-Aug-23,HYDERABAD,Home,169,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
fa0665df-644b-486a-a793-3171a303bb75,Inbound,Returns,Reverse Pickup Enquiry,Good ,1f8ef27e-449c-43ad-b663-6e4be455f120,,19/08/2023 20:24,19/08/2023 20:53,19-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
977d9a4b-8297-4961-a4df-162b4e798cbc,Inbound,Returns,Reverse Pickup Enquiry,Want to talk with supervisor but he is always not available. ,5fece592-30ce-4388-b8a9-34aed3c13fa9,,18/08/2023 14:33,18/08/2023 23:10,18-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,2
65871fc0-b5e9-445d-81eb-e23821418d5a,Inbound,Refund Related,Refund Enquiry,,213d1397-c8d4-43be-9e9c-9d58e76b5933,,18/08/2023 22:18,19/08/2023 08:25,19-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
91d0f9a0-60c9-412f-8222-38e2ccef09eb,Inbound,Order Related,Invoice request,,ad38f5e2-91e7-4206-85c9-ec4491e4be0e,,19/08/2023 11:17,19/08/2023 11:19,19-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fbd82dfe-34ca-4e22-8268-397b8c480355,Inbound,Returns,Reverse Pickup Enquiry,,8837b5af-5b28-4197-a7f4-d276de378ee2,10/08/2023 18:03,17/08/2023 09:47,18/08/2023 14:00,18-Aug-23,PATNA,Affiliates,52,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,3
e77fb05e-cdb7-4ae7-9fa8-f29188fe77db,Inbound,Returns,Reverse Pickup Enquiry,,68505335-6a66-441a-8064-e4a984caffa6,12/08/2023 11:13,18/08/2023 08:48,18/08/2023 08:54,18-Aug-23,EKDIL,LifeStyle,1449,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
d92895c1-65a9-4dcd-b01f-f05312d188a5,Inbound,Returns,Reverse Pickup Enquiry,,ca1f8713-5fe9-459d-a2de-6bf4f1f5ec49,04/08/2023 21:41,18/08/2023 16:55,18/08/2023 17:00,18-Aug-23,BERHAMPORE,LifeStyle,1334,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
4130cae0-9233-4b2f-8114-bf3c25334e46,Inbound,Returns,Return request,,4e028d75-913e-4097-8977-52c2bbcf7536,14/08/2023 12:39,18/08/2023 07:19,18/08/2023 07:49,18-Aug-23,COIMBATORE,Electronics,1499,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,1
a047fdd8-9858-4cf8-9f38-53de65027d5c,Inbound,Returns,Reverse Pickup Enquiry,,50c2533c-9cf9-4729-ab32-e53792dd6604,,18/08/2023 16:24,18/08/2023 16:43,18-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
c81d3052-a099-4f62-9652-30577bc9d386,Inbound,Order Related,Delayed,,59642420-9865-4a1d-90a7-02d93d3b89d0,,19/08/2023 18:18,19/08/2023 18:19,19-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
5f81cc32-6fa0-41ea-afe8-e69a104e683a,Inbound,Returns,Damaged,,297a83e9-c54d-4c36-90bf-9235b389e677,,18/08/2023 07:13,18/08/2023 11:28,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
af9194e9-0a9a-4d2c-b645-e3e241bbc321,Inbound,Returns,Exchange / Replacement,Good,4e8db313-cf2c-4fe8-bd92-30a8a35ca652,,18/08/2023 16:53,18/08/2023 20:58,18-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
6d19f96b-1162-4c95-b051-b02646e93ac6,Inbound,Returns,Reverse Pickup Enquiry,,cdac2430-38af-47fb-8e91-5d7332f05851,,18/08/2023 18:01,18/08/2023 19:55,18-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
50bcf9b1-4091-44cd-9538-a184dd734d0d,Inbound,Returns,Reverse Pickup Enquiry,,ce562afc-1743-42d9-8030-7611daded10f,,19/08/2023 15:39,19/08/2023 15:45,19-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
b81552a5-1b12-4e9f-9a7f-963f3032cbe5,Email,Returns,Service Center - Service Denial,,2f763bcb-e5ac-4097-8b9a-9ad79cd84e4c,,19/08/2023 16:53,19/08/2023 16:54,19-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,4
7905b6ac-e5c0-45e5-a71c-989d6050ceef,Outcall,Returns,Return request,Excellent ,025b5c51-2942-4404-9bfd-27263cb3c829,01/08/2023 21:16,18/08/2023 11:01,18/08/2023 11:03,18-Aug-23,MUMBAI,Electronics,899,282,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,1
f3fa5255-a9e9-46a4-901e-d9a3f7cab015,Inbound,Feedback,UnProfessional Behaviour,,4242631b-c251-4b13-a9e7-d011bace6276,24/07/2023 18:00,19/08/2023 13:27,19/08/2023 16:05,19-Aug-23,NEW DELHI,Home,1742,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
ef3b8746-6c57-4646-9510-5a8d5c433844,Inbound,Returns,Missing,,20c003cb-b125-489a-9e29-e926a7ac5440,,18/08/2023 12:46,18/08/2023 12:48,18-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
51714c44-91dc-4190-9c15-d4717c96b2ac,Inbound,Returns,Reverse Pickup Enquiry,,630bdf70-b719-49d8-a33d-2a1ca09050c2,,18/08/2023 15:13,18/08/2023 15:14,18-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
d6ff0d5b-d3a0-4578-9d14-b83ff3f6be6f,Inbound,Returns,Wrong,,62a342a4-9d5b-4b6b-b535-85e976238be2,,19/08/2023 10:46,19/08/2023 16:26,19-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
c1fa44ed-ac2c-4f4c-8c30-535fe4786852,Inbound,Returns,Reverse Pickup Enquiry,,92db0087-b42d-4856-b0f4-934207bda0bf,,19/08/2023 11:18,19/08/2023 19:09,19-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
179484a2-35b2-4390-b56f-015d99d6a00b,Inbound,Returns,Fraudulent User,,9a3745e8-bba0-4158-8d1b-caafffe4627d,,19/08/2023 12:07,19/08/2023 12:07,19-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
fe736e6a-a4a3-4173-b311-3e39287fa4cb,Outcall,Returns,Wrong,,ca09a6b6-b388-45af-8cc1-f970669c4fd2,,19/08/2023 18:54,19/08/2023 19:08,19-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
b36b8381-70bc-4606-b84e-79fe5a907aba,Outcall,Returns,Reverse Pickup Enquiry,,023919c7-4cd7-44cf-8d08-f77b47b208ab,,19/08/2023 19:02,19/08/2023 20:36,19-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
51617213-898e-4ebd-a56a-40cefd83abfd,Inbound,Product Queries,Product Specific Information,,c05b7561-72ca-4861-a798-480725acd83d,,18/08/2023 10:01,18/08/2023 10:04,18-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
42f10e2b-28a8-4992-a3fc-b78723c72bb2,Outcall,Returns,Return request,,820e02b6-e084-495c-a667-11c7e380cf74,,18/08/2023 15:54,18/08/2023 17:59,18-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,3
cff97076-7cb1-4783-96a2-6d3b1b843f41,Inbound,Refund Related,Refund Enquiry,,9ece9279-02b9-4b41-a775-b8963392889b,,19/08/2023 08:56,19/08/2023 08:56,19-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
122dea52-6d3b-4802-a1e0-9d4715628467,Inbound,Returns,Reverse Pickup Enquiry,,01774c51-89a6-47c7-ad5f-3ef8388511c2,,19/08/2023 10:42,19/08/2023 10:48,19-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,3
19cd5322-6a11-46f0-9d91-54c762cf921f,Inbound,Order Related,Order status enquiry,,fa056840-ea93-441c-b2cb-56d8f4a59241,01/08/2023 14:03,18/08/2023 12:24,18/08/2023 12:37,18-Aug-23,RANCHI,LifeStyle,799,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
34942ec9-db5d-4bec-bf90-26023ef9d06c,Inbound,Returns,Reverse Pickup Enquiry,,3e39abdd-0c1f-44f2-8fda-cce317254d3f,02/08/2023 21:10,19/08/2023 15:12,19/08/2023 15:53,19-Aug-23,JABALPUR,Electronics,799,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
d02088e9-ae87-424f-815f-4fd42ad12603,Inbound,Product Queries,Product Specific Information,,2f327823-8a90-4434-b21e-ba604c21328c,,17/08/2023 15:57,18/08/2023 20:53,18-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
1d4f20cc-2bbb-4759-abb0-4aa637c517cc,Inbound,Returns,Reverse Pickup Enquiry,,4c71f7f9-fafd-4edf-8c22-6aafb83f95e4,,18/08/2023 08:58,18/08/2023 09:00,18-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
d270e224-0760-487c-8b15-b427ce088c8e,Inbound,Returns,Reverse Pickup Enquiry,,6f6017f6-bdbf-4b2a-a212-44d3726fd4a3,,18/08/2023 10:56,18/08/2023 11:03,18-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
a1321479-85fb-40ab-82d2-f1ba4888b26e,Inbound,Order Related,Customer Requested Modifications,,31ce82da-bb21-4046-bf7e-d27ca7c5a857,,18/08/2023 19:36,18/08/2023 20:15,18-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c1e8129c-26b4-42fe-bc95-97f8ae12d5f2,Inbound,Returns,Reverse Pickup Enquiry,,fb79670e-327c-4d34-8589-2a39e3ebf1a4,,19/08/2023 15:04,19/08/2023 21:52,19-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
1389d6f7-b73a-4e5c-8643-3b311d25c8e2,Inbound,Cancellation,Not Needed,,cf92adee-9983-401e-a8d3-da88727e4a12,16/07/2023 18:08,18/08/2023 16:53,18/08/2023 17:06,18-Aug-23,Cooch Behar,Home Appliences,28999,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,1
4c08cb3d-fe6f-44a2-a571-408fa7eef7fa,Inbound,Returns,Return request,Everything is good.,776faf3a-2d84-4ef2-b1d5-ad6ab50bea67,12/08/2023 10:48,19/08/2023 14:20,19/08/2023 21:28,19-Aug-23,CHANDIGARH,Books & General merchandise,1334,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
8c3a51a7-aca8-4da5-8f26-2591da422f35,Inbound,Returns,Reverse Pickup Enquiry,Good,dab7a48a-f36f-4aa3-a5ee-a1458e5daabf,,18/08/2023 16:56,18/08/2023 17:03,18-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
701c8140-d809-4394-8c40-fa58b24c0b53,Inbound,Returns,Reverse Pickup Enquiry,,4981868d-b469-4ce8-a202-cb97d18e66ea,,18/08/2023 17:30,18/08/2023 19:51,18-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
6becec47-145a-402d-8dbd-1a4438061545,Outcall,Returns,Reverse Pickup Enquiry,,7187e103-52ed-4c1f-84b6-58097b5551be,,19/08/2023 15:12,19/08/2023 20:12,19-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
ddf5283e-1ae8-4c2a-98be-a4ebc0955287,Inbound,Order Related,Order status enquiry,,c350ee4d-53f3-40e9-a9b4-ceba2fcc4eef,13/08/2023 00:39,18/08/2023 13:25,18/08/2023 13:26,18-Aug-23,ASHOKNAGAR,Mobile,26999,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
621882e5-cd96-4e31-8974-ffd0ddec3736,Inbound,Returns,Service Centres Related,,f8a129ba-105a-4356-812b-d4067f6cba50,16/07/2023 08:24,17/08/2023 08:42,19/08/2023 17:22,19-Aug-23,LAKSHMESHWAR,Electronics,299,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
32fbf2f2-0cc0-4e2d-9f0e-3be5048e3f52,Inbound,Returns,Return request,"For non return items, there should be option to upload item received when different item was received. This will speed up the resolution proces",0b6cd965-8a8b-4f37-9a0d-92f85d25b9f1,,19/08/2023 15:44,19/08/2023 15:53,19-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0c5cda7f-13eb-4741-b954-351ee58d49c3,Inbound,Returns,Return request,Thankyou so much,cdab7613-f422-496d-baec-6afa0fe81388,06/08/2023 17:07,18/08/2023 07:34,18/08/2023 07:37,18-Aug-23,KORBA,Electronics,2999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
5782f270-1a06-44dc-8fd6-7eed7dd5b24e,Inbound,Feedback,UnProfessional Behaviour,Excellent conversation with you..thank you mam??,666cea64-7ff8-4e33-aabf-fb98d3fce05a,,18/08/2023 11:20,18/08/2023 11:28,18-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0076bb54-93df-409d-abbc-119129c73913,Inbound,Returns,Return request,Thank madam for supporting ,2b13a1d2-d6fb-48f7-8993-a32ccaff816c,,18/08/2023 12:54,18/08/2023 12:54,18-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
dc4f46fe-f10a-47f8-9ec7-8fcafa03c92d,Inbound,Returns,Fraudulent User,,6f12e70c-20af-4bbf-923c-1f0ab6ef7532,,18/08/2023 16:20,18/08/2023 16:24,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
c1c51ea2-408a-4871-bd6b-87e8c59088be,Inbound,Returns,Reverse Pickup Enquiry,,3a69b5b3-9e50-46b8-9830-c2cafe804738,,18/08/2023 20:41,18/08/2023 20:45,18-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
154174da-9eb3-47b8-a46b-2519b2eb5935,Inbound,Order Related,Installation/demo,,9c013ec7-0c55-4c40-8125-d1e339bd3cbf,,19/08/2023 14:41,19/08/2023 14:46,19-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
1d91fbf0-9354-4e5e-a3aa-b12eba4d4e57,Inbound,Returns,Reverse Pickup Enquiry,,906495da-52ba-4cd2-974b-b13b94bc2654,,19/08/2023 16:58,19/08/2023 18:45,19-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
ee7ee9a7-5b85-4239-8083-98fffdb87ef3,Email,Order Related,Delayed,,755515cf-2e19-4e52-8b9f-df80e957f59f,18/07/2023 19:11,18/08/2023 22:19,19/08/2023 09:03,19-Aug-23,CHENNAI,LifeStyle,499,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
bd947176-c2f3-4768-8c76-a96a018b415b,Inbound,Returns,Reverse Pickup Enquiry,,e01f1e0b-5f38-4671-86bb-2d062eced52e,15/05/2023 23:04,18/08/2023 11:38,18/08/2023 11:39,18-Aug-23,JIND,Home,549,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
bb3b8924-4922-4e24-8a9b-4a6551479491,Outcall,Order Related,Order status enquiry,,b9e75046-7af1-4972-8c72-51f7d6d036a2,13/08/2023 12:31,19/08/2023 21:27,19/08/2023 21:28,19-Aug-23,THANE,Mobile,9999,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
5d3b6910-8b5b-437c-96a8-318b6964ef6d,Inbound,Order Related,Delayed,,21ca3c40-5ca6-4598-99b6-2be9a4585492,,19/08/2023 11:11,19/08/2023 11:14,19-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
1b58db5e-5c77-4127-813c-ea9c8bfcb668,Inbound,Payments related,PayLater related,,2afb9fb1-3f88-4f8d-8adb-ac4c9f197e80,,19/08/2023 20:36,19/08/2023 20:37,19-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b3810d14-e97e-428e-9def-c7024a0b1ee9,Outcall,Returns,Return request,Best,47c76420-eeaa-48a7-b441-88eb1f4d2b1b,,19/08/2023 23:39,19/08/2023 23:43,19-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
846130e0-9a2a-483c-83e9-8a504f821b6d,Inbound,Order Related,Delayed,,4b337f17-0be4-487e-85e8-f5858e77ee6a,04/08/2023 21:19,18/08/2023 13:03,18/08/2023 13:15,18-Aug-23,AZAMGARH,Mobile,16999,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
64569a1a-6a3d-46ec-9fde-616bc79781ed,Inbound,Order Related,Delayed,,04f80200-e866-4bb6-b068-d8549dcc770c,06/08/2023 11:40,18/08/2023 09:30,18/08/2023 18:30,18-Aug-23,PUNE,LifeStyle,348,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
eb3c772a-a102-4960-b875-b4a9b19cd53b,Inbound,Order Related,Installation/demo,,d991e6f9-7a47-41ce-a898-266c4adf695e,21/07/2023 10:21,19/08/2023 13:43,19/08/2023 13:59,19-Aug-23,DHAKA,Home Appliences,31990,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
6d03ec33-4f1d-4979-84b0-9c2b9ada197a,Inbound,Returns,Return request,,b32be610-1d82-4857-8723-556b5946efe1,06/08/2023 11:19,18/08/2023 16:20,18/08/2023 16:26,18-Aug-23,DURG,Electronics,899,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
ba866b6c-627b-43b8-a29d-32df46452fea,Outcall,Returns,Return request,,a6a9875c-cd43-42f3-9a14-89fd70a90548,08/08/2023 12:51,17/08/2023 16:20,19/08/2023 04:58,19-Aug-23,GREATER NOIDA,Electronics,899,719,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
e648d78b-32c5-4eb8-98b8-0c19e0eeb01a,Outcall,Order Related,Delayed,Good,e0cdabef-efc7-48d6-9406-9ad3eb0725f1,,18/08/2023 13:33,18/08/2023 13:45,18-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0ad84396-5c17-41af-b9bc-b8fb388b1641,Outcall,Refund Related,Refund Enquiry,,15f3e890-ac75-4976-b25c-c59e27eed1d7,,19/08/2023 10:41,19/08/2023 10:43,19-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
64d81d68-28a6-4ab1-afd0-81a8b7b409ad,Inbound,Returns,Reverse Pickup Enquiry,,80bdc2bf-b7fa-415c-8866-8b72362c14e8,,19/08/2023 13:06,19/08/2023 13:12,19-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
d0831b6e-3582-492c-8ddf-640d38ea5aa2,Inbound,Feedback,UnProfessional Behaviour,,dfe1df65-4054-4f71-a704-76ee6ee1c3e4,,19/08/2023 15:16,19/08/2023 15:19,19-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
9a11d490-b394-4bbb-9e88-2e7c1314332f,Inbound,Returns,Reverse Pickup Enquiry,,6ef49f64-c316-4ba6-9e80-f43aa974ec63,,19/08/2023 22:09,19/08/2023 22:13,19-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
5db2d6e2-fa5b-4959-9bd0-3d974b387fb1,Inbound,Order Related,Priority delivery,No,67bd11f8-bfa1-4a86-8ca5-e277b332a120,27/07/2023 08:31,19/08/2023 08:37,19/08/2023 08:38,19-Aug-23,BIKAPUR,LifeStyle,386,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
320cd8e3-5a97-49e2-9a30-153e9123d1a7,Outcall,Order Related,Delayed,,a671910e-0323-417b-adb4-4d60847db0d7,15/08/2023 10:56,19/08/2023 10:47,19/08/2023 22:28,19-Aug-23,PUNE,Electronics,1799,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
bdb3343b-d8f7-4495-99a6-c2491c459b00,Inbound,Refund Related,Refund Related Issues,Good ,84d3e1be-d10e-42f5-8454-42e560899ce6,19/07/2023 09:41,17/08/2023 19:36,18/08/2023 21:29,18-Aug-23,CUDDAPAH,Electronics,539,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
4a76cba8-66ee-46bd-8d7a-4c07c4c9bf06,Inbound,Order Related,Invoice request,,1dfd8671-2ad0-4f8e-94d3-5b75367548e5,,18/08/2023 10:56,18/08/2023 11:26,18-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b53b79de-6369-4dc3-b28a-a92970d7fc19,Inbound,Returns,Return request,,725287ba-78aa-472e-afda-dc3f15016f37,,18/08/2023 20:11,18/08/2023 20:21,18-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
6baebccc-a465-478c-9b63-0786cd57cc7c,Inbound,Cancellation,Not Needed,No one able to solve my problem in Shopzilla. Thanks Shopzilla,adeb8893-2575-42a1-ade9-060509ccc98d,11/08/2023 11:40,19/08/2023 11:12,19/08/2023 11:29,19-Aug-23,SOHNA,Electronics,599,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
87386c05-ac8b-4105-bd1a-ee9410844af4,Inbound,Returns,Reverse Pickup Enquiry,,38db87be-6b00-4994-95b8-dbd040bcaf35,09/08/2023 15:46,17/08/2023 18:46,19/08/2023 20:55,19-Aug-23,MALAPPURAM,Books & General merchandise,301,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
4c3a012a-e3b7-40e1-8ec3-dbabd3c66679,Outcall,Returns,Reverse Pickup Enquiry,It was great,043d0ed4-5050-4cb1-b912-12e7af25b6ce,,19/08/2023 19:36,19/08/2023 22:28,19-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0210729f-2c29-48fb-a8c0-9a328ffd239a,Inbound,Returns,Wrong,Help is good,779b82d5-a738-4744-b199-8cf69384432e,,18/08/2023 10:27,18/08/2023 10:33,18-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
df87e0cf-e174-4a5b-902f-838a7cc820ed,Inbound,Returns,Return request,,28c6ec94-cf24-49c7-b29e-5fdbe57013e1,,18/08/2023 12:15,18/08/2023 12:21,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
ac51c3cc-edc0-4f99-aaf7-b8234bbb94e5,Inbound,Order Related,Order status enquiry,,82a34b16-9a25-4708-9955-fab618deb10d,,18/08/2023 20:09,18/08/2023 21:46,18-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
c7c80e72-1c9a-4e81-b0fc-04a880b18f49,Inbound,Refund Related,Refund Enquiry,,c09317ff-2183-4ba7-9df0-a6794c381fa5,,19/08/2023 15:42,19/08/2023 15:44,19-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
131f4017-4450-4855-95f7-641de2c44b6f,Inbound,Order Related,Order status enquiry,Good,b9f13d18-4671-469b-8a12-480aa5014d9b,14/08/2023 10:51,18/08/2023 15:03,18/08/2023 15:03,18-Aug-23,SADASIVPET,Home Appliences,13490,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
abcdcfcf-a10c-4082-ab21-0a15f99286bc,Inbound,Feedback,UnProfessional Behaviour,Very good,20e2a036-b688-49e6-9da6-a506af8db5eb,06/08/2023 15:38,18/08/2023 17:40,18/08/2023 17:41,18-Aug-23,NURPUR,LifeStyle,254,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
9967abf7-5a2d-48cf-979a-f94e4b21c124,Inbound,Returns,Fraudulent User,,f5833402-8d48-45bc-8462-c3f6a0f65efb,01/08/2023 23:48,18/08/2023 11:40,18/08/2023 11:42,18-Aug-23,KASARGODE,Books & General merchandise,389,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
54b822b1-ebca-4f9c-85c6-076cc4c82a11,Inbound,Order Related,Unable to track,Worst service by Shopzilla,9a6302ae-919d-4b56-8ebd-17efc7022e42,,18/08/2023 19:59,18/08/2023 22:24,18-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
c1a7bc6a-b40a-47fd-a4c2-58ecf8e929d0,Outcall,Returns,Reverse Pickup Enquiry,No any additional feedback but your this executive is so. Good,1fc363f4-b351-432e-b312-1c67d74d9313,,19/08/2023 18:42,19/08/2023 18:45,19-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
a4fd023c-1c2a-47f8-928e-94d7a04d165e,Inbound,Order Related,Delayed,If the product was supposed to deliver on particular date and its beyond 3 days then why nobody is contacting from Shopzilla to explain the reason behind the delay,4d3e2529-fb48-48c3-bbce-0919f0204bca,13/08/2023 08:16,18/08/2023 08:49,18/08/2023 08:52,18-Aug-23,NAVI MUMBAI,LifeStyle,1624,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,3
398b2684-b16b-481b-a3e3-128138c93212,Inbound,Order Related,Delayed,,993c0345-51a5-4308-b812-567cbe07255b,04/08/2023 22:17,19/08/2023 11:13,19/08/2023 13:50,19-Aug-23,SAMASTIPUR,Books & General merchandise,1405,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3aa4da54-6d69-49d8-a178-d03ad2285088,Inbound,Refund Related,Refund Enquiry,Very good ,a7babd25-a32b-4d40-9ad1-6c792f8cb487,,18/08/2023 09:49,18/08/2023 09:51,18-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
4787fdef-1d96-456b-b579-de3600a1ed51,Inbound,Cancellation,Not Needed,,c1a0518b-db74-4900-8cf2-a7ed49b8b5c8,,18/08/2023 20:04,18/08/2023 20:10,18-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
079947cd-2a50-40ba-b403-5f27bcd3bcf1,Inbound,Order Related,Delayed,,01e0aa0c-0b4c-4a1b-84e6-37cb4c93facc,,19/08/2023 09:28,19/08/2023 09:34,19-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
f6168b3c-88f3-4e5e-96d7-dfff9173b8c7,Outcall,Returns,Reverse Pickup Enquiry,,091790c6-8fb7-4c56-8d07-e196ea256305,,19/08/2023 19:06,19/08/2023 21:03,19-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
d9534187-a33b-498a-a427-f413e71668c4,Inbound,Returns,Reverse Pickup Enquiry,,56e79413-769e-4977-8372-78323e5fad6a,13/08/2023 22:11,18/08/2023 20:48,18/08/2023 21:25,18-Aug-23,UDAIPUR,Electronics,999,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
0c216788-ba04-45b2-bb81-67fda1f6ccd5,Inbound,Refund Related,Refund Enquiry,I called and spoke for a different product but the executive responded for a different product even after giving the order I'd and product name multiple times,1bf40d0a-9041-4947-b938-ad81ebc2ed41,,18/08/2023 13:39,18/08/2023 13:41,18-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
7ece3a85-8f82-4998-bc27-0865c7e8f87e,Outcall,Returns,Return request,"Please create a return, as i received a damaged product.",a02199b5-2b08-4f4a-aa31-e87861ae51b5,,18/08/2023 14:22,18/08/2023 14:23,18-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
55d9a170-a797-4953-869a-d21a92aa17e5,Inbound,Returns,Reverse Pickup Enquiry,Agent give some excuse to run away from issue instead of trying to resolve it,9b87bd79-a6fa-46eb-a540-ceb575226630,,18/08/2023 14:29,18/08/2023 14:35,18-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
3d5c3707-5f3a-483e-a8b5-3e09f579a2ba,Inbound,Returns,Return request,,34ac8115-1aa0-4da2-90f5-2c27c5934f1c,,18/08/2023 16:15,18/08/2023 21:07,18-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
b9532ace-82c7-46a1-9b56-aa7a291dc21a,Inbound,Refund Related,Refund Enquiry,,3df321dd-c9a6-4a5c-bc34-4255f49e7934,,18/08/2023 23:11,19/08/2023 00:02,19-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
63a5ecdf-a4bd-4a35-ad87-cacc457b1dc4,Inbound,Returns,Reverse Pickup Enquiry,Thank you very good helf Full,689a60fe-40a7-48c2-8aee-2f0dea7b8f7b,,19/08/2023 13:43,19/08/2023 18:42,19-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
ef318094-ed42-4735-9a2b-a17dd662d522,Inbound,Returns,Return request,Good person for customer ,f87be45f-167f-4ea2-837b-c45f4f89ca88,,18/08/2023 11:58,18/08/2023 12:01,18-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
0aa91bd7-a47c-4e12-a792-6501ed19fba1,Outcall,Returns,Reverse Pickup Enquiry,,476a2014-b8eb-4d48-89f6-5682cd1e73b6,,18/08/2023 15:40,18/08/2023 15:41,18-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
4fa6ab6a-20eb-4138-9bc2-be5b85e72caa,Outcall,Returns,Fraudulent User,,5ef29669-b01f-4c71-8814-701a64fe59cd,,18/08/2023 22:08,19/08/2023 08:05,19-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
13c9449b-df4d-4d4b-a4ab-08ea844698fb,Inbound,Returns,Reverse Pickup Enquiry,,edc67363-c4f7-4d9c-a620-c1237cef2bf0,,18/08/2023 23:21,19/08/2023 07:54,19-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
ea004eb1-8ba5-4eb7-b0b8-cbe81f197d6a,Inbound,Feedback,UnProfessional Behaviour,,a01fd7f0-02a7-4763-8e56-ea32f598011d,,19/08/2023 12:59,19/08/2023 13:16,19-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
2baaee24-362c-4b2b-8b7f-605e4f188611,Inbound,Returns,Reverse Pickup Enquiry,,b62bf06b-a97c-4225-9810-83af554b563f,27/07/2023 03:30,18/08/2023 20:09,18/08/2023 20:23,18-Aug-23,CHENNAI,LifeStyle,599,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
b502edef-8203-4e03-87a1-0c06be6b0a68,Inbound,Order Related,Priority delivery,Good ,22f2c9ec-15c1-43ef-9f05-18539b430643,07/08/2023 19:58,19/08/2023 10:46,19/08/2023 11:01,19-Aug-23,DEORIA,LifeStyle,482,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
72093a6e-44fe-4219-8452-823a1b8dfb4a,Inbound,Order Related,Order status enquiry,,9bf67901-e884-4fcc-9dca-797d6ccb21f9,,18/08/2023 10:06,18/08/2023 10:32,18-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
40387831-7b0a-40c9-9e0c-50c669a12fe1,Inbound,Order Related,Delayed,,9dfee9bc-bda5-459d-a417-ce5cd703052f,,18/08/2023 13:08,18/08/2023 13:09,18-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
c6340802-5cbc-4933-a379-8e67d6d2d0cd,Inbound,Product Queries,Product Specific Information,,7bc09bfc-49c9-439c-98ff-0d4f7600cd13,,18/08/2023 16:29,18/08/2023 16:39,18-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
757f5b97-4a24-42f9-a499-d046b9d4355f,Inbound,Returns,Service Centres Related,,b8786755-6809-4cac-be07-3bf2d10a94e2,,18/08/2023 17:45,18/08/2023 17:46,18-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
f55b59c6-1f41-4c88-925d-195cf8965f30,Inbound,Shopzilla Related,General Enquiry,"Nothing is good with Shopzilla everything is messed up, I will refer Shopzilla to any one. There is nothing with Shopzilla which can add value to customers life.",651b4c8f-1d3d-4a41-b0f3-7c73856e7803,,18/08/2023 20:04,18/08/2023 20:23,18-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
20394f93-8cfc-40e4-b1e4-9a1f0e9236a7,Outcall,Returns,Reverse Pickup Enquiry,,badcfca1-7605-4be8-bed9-f96fd562ebb2,,19/08/2023 13:31,19/08/2023 13:53,19-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
02cde05f-7e87-4a32-ab6e-3765bbc62525,Email,Order Related,Delayed,,30f500e3-bcd3-4ab9-b839-f46893bd5744,09/08/2023 07:32,19/08/2023 12:31,19/08/2023 12:39,19-Aug-23,AHMEDABAD,LifeStyle,299,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
0dc0e752-3a81-44ee-83e6-682dc040204a,Inbound,Returns,Reverse Pickup Enquiry,,a7b742c4-dae9-464e-85c2-3b9acfe7c85f,,18/08/2023 10:39,18/08/2023 10:40,18-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
9cedb73b-6192-4dba-8e9c-758131ae3968,Inbound,Returns,Reverse Pickup Enquiry,,2110ab21-3338-4d95-90d0-64f669ff5eca,,18/08/2023 10:25,18/08/2023 10:55,18-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
8dc6950f-f829-4ef3-a342-4d7fb9477c1b,Inbound,Returns,Reverse Pickup Enquiry,Overall Good ,72815046-7aff-4b4a-b754-3b4f8a708ad4,,19/08/2023 14:39,19/08/2023 17:50,19-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
f328befb-3b1b-4b53-831a-0b90c1af9dff,Inbound,Returns,Return request,The customer executive who talked to me was phenomenal and helpful in every manner.,2ccfe714-a9c4-4d8a-9337-1f80748fc230,,19/08/2023 22:27,19/08/2023 22:28,19-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
54d09a52-ddcc-4aa5-8727-1f981a1ba8d0,Inbound,Order Related,Delayed,,b873db73-a38a-4444-8682-96db011cc81a,05/08/2023 23:52,17/08/2023 13:52,18/08/2023 11:49,18-Aug-23,AURANGABAD,Home Appliences,22990,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
7644407b-f2ea-4052-82fa-f06d1bbea618,Inbound,Cancellation,Not Needed,,edee5289-a0ec-4298-a441-8bbc48213c73,12/08/2023 08:15,16/08/2023 09:44,18/08/2023 17:16,18-Aug-23,NEEMUCH,Mobile,10999,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
d16a1fc5-5d80-4a7c-8737-be064606ee79,Inbound,Returns,Fraudulent User,Thankyou ,36ead9a4-f6d0-41f2-8002-da33e11a0dd4,07/08/2023 17:43,18/08/2023 15:52,18/08/2023 15:53,18-Aug-23,SHAJAPUR,Electronics,999,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
56aeac6a-af41-43e1-843a-3a934c5909ed,Inbound,Returns,Service Centres Related,,7149f34b-8de9-4a40-8e57-b10dbe5fc031,23/09/2022 17:14,19/08/2023 11:14,19/08/2023 11:24,19-Aug-23,BALRAMPUR,Mobile,56990,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
a0f3e8d8-be4e-4013-8da7-589d753bb226,Inbound,Returns,Return request,,9539a477-fbbe-46d5-9277-49453d16946a,,18/08/2023 10:57,18/08/2023 11:04,18-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
7f7e22c3-0d16-44a5-90e9-333f0a094c25,Inbound,Refund Related,Refund Related Issues,,9d0289a6-5f35-420d-bf2f-39c0cd07fec1,,18/08/2023 12:05,18/08/2023 12:12,18-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7e96bf18-2949-492d-94fa-791e1d577ca1,Inbound,Order Related,Delayed,,e25a7866-13b3-4ea1-aaa4-ded5a43a044a,,18/08/2023 15:57,18/08/2023 16:00,18-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6f679e01-d635-4cf9-bcfa-d46ff7a2262c,Inbound,Order Related,Customer Requested Modifications,,f21439aa-a7b3-4505-b2b6-ce3d24f73174,08/08/2023 17:37,18/08/2023 19:36,18/08/2023 19:37,18-Aug-23,SIKAR,LifeStyle,390,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
214a3183-d555-446a-b6f7-c36c915b5bfb,Inbound,Returns,Reverse Pickup Enquiry,The person whom I was talking about my problems she was so nice and the way she speaking was too awesome?? love you ,00838e1b-70a2-418d-8a15-e96b88b55e9c,12/08/2023 13:32,17/08/2023 17:55,19/08/2023 21:48,19-Aug-23,PURNIA,LifeStyle,2237,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ea3414d4-2aa2-4cf6-b491-bffe39349285,Inbound,Order Related,Delayed,,dd9edb16-291f-402f-9b35-62209500f303,16/08/2023 00:37,19/08/2023 13:04,19/08/2023 16:20,19-Aug-23,SAHARSA,LifeStyle,706,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
5577c6cc-815f-4d26-aeb2-56c66cce7409,Inbound,Returns,Missing,,f8080288-0c20-43b1-8ed6-694a62304d44,,18/08/2023 10:54,18/08/2023 10:55,18-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
fc733f1a-2d2e-44c8-bbf2-d4a7b0e6cd6f,Inbound,Returns,Reverse Pickup Enquiry,,b3ff3438-d0bf-4570-b162-a876d4b253cd,,18/08/2023 10:57,18/08/2023 11:29,18-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c85ffd19-b968-4aa8-a200-c061f2741238,Inbound,Order Related,Delayed,,4ce90e68-c0c3-4e82-b704-7d1739b73dcb,,19/08/2023 15:37,19/08/2023 15:46,19-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
cd4c9f7c-b79f-4cda-b74b-62d83ee45015,Inbound,Returns,Reverse Pickup Enquiry,Thank you to the supervisor for solving my issue simply.,f7f578ed-e5e4-4160-a11a-ed487b65cf55,,19/08/2023 08:26,19/08/2023 08:49,19-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
26f96308-615a-4759-b6a4-58527d3b3baf,Outcall,Returns,Reverse Pickup Enquiry,Nice,662f4598-5d20-4ced-99ad-97e33d73552b,,19/08/2023 09:14,19/08/2023 09:15,19-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5b6a88af-6d72-4365-adc8-4473787b6580,Inbound,Shopzilla Related,General Enquiry,Shopzilla pay later ,0578bd56-6b0a-4a68-ad63-0bb9e07cec17,,19/08/2023 12:36,19/08/2023 12:37,19-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
7b19d170-2ec1-4816-888b-028c6f7925f8,Inbound,Returns,Return request,,6f8c9e86-c0f6-472b-a5ec-1cd347063b57,,19/08/2023 14:58,19/08/2023 15:00,19-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
1be448b0-1ef8-4820-b0d4-fdc8bf8a2510,Inbound,Returns,Reverse Pickup Enquiry,,8093918b-bea5-4465-95c6-5ef5fe6bbb29,,19/08/2023 15:43,19/08/2023 17:00,19-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0d6e02ae-6df4-4e5b-86ea-bc059d67e85c,Inbound,Returns,Service Centres Related,Good and polite ??,39ba81b3-2b47-4080-9c59-9690eaea3bd6,,18/08/2023 19:43,18/08/2023 19:56,18-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
93871182-6a5d-43ba-929f-54f7f7356471,Outcall,Product Queries,Product Specific Information,  offer Dena band karo,d8d17f9e-0a93-43ca-b72b-553032e59daa,,18/08/2023 20:55,18/08/2023 20:58,18-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
706ca312-3b76-4508-a61b-74322ccaebee,Outcall,Returns,Reverse Pickup Enquiry,Not proper ,17a09e6c-ea24-4ff5-9eb9-1d6e6b0dfa89,,19/08/2023 10:00,19/08/2023 11:06,19-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
abf4dd10-164e-4ecd-92ed-57b6fe81ad7c,Email,Order Related,Delayed,,fd4a622a-e14a-409a-b157-3f23b6ec75fb,04/08/2023 18:49,19/08/2023 14:43,19/08/2023 14:48,19-Aug-23,SAWER,LifeStyle,844,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
01a31806-eeba-42a8-8baf-f51bb755091e,Inbound,Order Related,Delayed,,7092a351-bc54-436c-bf58-3cd60c50e627,08/08/2023 17:51,15/08/2023 14:54,18/08/2023 20:59,18-Aug-23,HYDERABAD,LifeStyle,513,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,4
64c127b1-2825-454d-902d-fe1b1fac453f,Inbound,Returns,Wrong,Baddest ever service bye Shopzilla ,4005bdaa-21b2-4e83-aebc-1b5597a6bec6,11/08/2023 14:36,18/08/2023 07:10,18/08/2023 11:09,18-Aug-23,LATEHAR,LifeStyle,1499,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
5f89a67e-fe00-4b3b-82f6-95ed7ec654b7,Inbound,Order Related,Invoice request,,a761663e-876f-49c1-83ed-8fd2dd9b157a,06/03/2023 17:13,17/08/2023 18:15,18/08/2023 08:39,18-Aug-23,GHAZIABAD,Home Appliences,9399,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
036e395c-ca1d-4158-bb47-d688e0cacebc,Inbound,Returns,Return request,,3bd5610b-c30a-47e0-8635-0a611063919d,,18/08/2023 09:48,18/08/2023 12:50,18-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
41fb796e-287c-4e9f-8a74-37b1c67413a5,Inbound,Returns,Wrong,Good ,53a0c44a-34ab-4df1-8d0e-0dbe3efe34a5,,18/08/2023 10:11,18/08/2023 10:45,18-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
02c33856-68d1-40f3-9a72-82a03041d333,Inbound,Order Related,Customer Requested Modifications,Good EVERYTHING,589d2d97-9431-4b9f-8726-a52ed6e52238,,18/08/2023 15:27,18/08/2023 15:28,18-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
4218efbf-978e-4cc0-80da-109fd6f60542,Inbound,Order Related,Invoice request,,9224d81e-1c62-4e0e-be81-35b54ead8c5d,,18/08/2023 16:25,18/08/2023 16:28,18-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
296d9107-02af-4ac2-8aca-75e89d942854,Outcall,Returns,Technician Visit,,88a5316f-d64f-49f4-b0b5-c9fbb2e317b9,,19/08/2023 17:58,19/08/2023 17:59,19-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
db3b9cab-e2e9-41f9-8cc5-6c76b3ded1f6,Inbound,Product Queries,Product Specific Information,,393450d9-aff5-40fb-a0ad-2c8ccfa90fa2,,19/08/2023 19:41,19/08/2023 20:17,19-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4f12e758-4ae7-4551-bd15-4cf454677bf2,Inbound,Refund Related,Refund Enquiry,,0e8b5efe-9f12-4738-bdb4-9503abe2bb4a,,19/08/2023 20:59,19/08/2023 21:06,19-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
2516f7b1-1d42-4aa6-87d5-b91c2f2a6e1d,Email,Refund Related,Refund Enquiry,,e15b351f-5f1a-4893-ac79-6d49c2e2bd69,14/08/2023 12:57,16/08/2023 17:13,18/08/2023 16:21,18-Aug-23,MUMBAI,Electronics,1099,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,1
5c9a9295-c7ba-424c-bbb5-abb86c8c22e3,Email,Returns,Reverse Pickup Enquiry,,c1905e6f-4f0e-4326-b679-c27bf4a5d8dd,06/08/2023 16:37,19/08/2023 08:11,19/08/2023 08:16,19-Aug-23,JAIPUR,Affiliates,270,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
5b5c65e1-bbba-4668-bad8-16b4ba19a071,Inbound,Order Related,Delayed,,3e761fc9-d0fc-4077-9f5f-11b8ef23147e,13/08/2023 01:44,19/08/2023 17:10,19/08/2023 17:11,19-Aug-23,JAIPUR,Books & General merchandise,189,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
665a465c-9a7f-4f0a-96d5-87c015592553,Inbound,Order Related,Installation/demo,Stop wasting the time of customer's. This is 2nd order where I am struggling.,6069016c-988d-459f-b4ec-d788c81b7fc3,11/08/2023 11:18,18/08/2023 17:29,18/08/2023 20:50,18-Aug-23,GREATER NOIDA,Home Appliences,2149,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
a70227ab-b9fc-4e73-a795-2bc375ed174d,Inbound,Order Related,Order status enquiry,,5805d7b4-86b4-4d26-afb2-cf726ebdb889,,18/08/2023 11:26,18/08/2023 11:31,18-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
f8bd7ac0-c28e-4a96-9992-f4ed4726421e,Inbound,Returns,Wrong,,2eb7cde3-2798-4c6c-851d-07ba7bfab140,,18/08/2023 15:18,18/08/2023 15:19,18-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
8bd006e4-09c9-4e91-afdf-e146a18a19c4,Outcall,Returns,Return request,,91402614-8a8a-4b58-9e51-1a0c3fd192bd,,19/08/2023 16:52,19/08/2023 17:04,19-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2a8e889c-74e6-47d8-a8a6-4d541c34fdfe,Outcall,Returns,Reverse Pickup Enquiry,,b86cc32d-8fe9-4003-8161-f3ab42baef32,,19/08/2023 07:00,19/08/2023 07:07,19-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
4efb3452-f1a3-49de-9681-5fd5f74a0a37,Inbound,Order Related,Order status enquiry,Nice talk to customer care,185fe0a9-a0a8-4e90-8f37-8b6ab61d679e,,19/08/2023 09:53,19/08/2023 09:55,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
634225a0-b158-4c3a-9bb0-d541c220190b,Inbound,Returns,Reverse Pickup Enquiry,,347525c5-f2c4-4193-9490-fc8f2a332f20,,19/08/2023 21:51,19/08/2023 21:57,19-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
4f47ee6c-698a-476d-bc4b-0c7f325a4915,Inbound,Returns,Reverse Pickup Enquiry,  verry verry nice ,9cf13fe2-889c-45bb-8a7e-cab2b17ac495,23/05/2023 06:32,18/08/2023 22:02,18/08/2023 23:55,18-Aug-23,MEERUT,Home Appliences,1196,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
1447c78a-f13e-47fd-a465-68a59d502a1c,Inbound,Feedback,UnProfessional Behaviour,Delevery service and customer service are very bad I am not happy SuperBuy is very good ,cdd10d64-09c1-4cf3-bb0e-ca144f316629,02/08/2023 08:21,19/08/2023 08:50,19/08/2023 09:05,19-Aug-23,TEZPUR,LifeStyle,346,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
a43570de-4ec9-4c6c-bd24-d9f355e55b10,Inbound,Product Queries,Product Specific Information,Aap sab chikney ghare hai aapko kisi ka   ka   nahi bekaar me feedback   lete ho ,b759a8f7-9d83-436d-85f9-0448168e3dfe,,19/08/2023 11:21,19/08/2023 15:26,19-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
cbf8eeb4-7e72-4190-b0c7-f6355ae5e2ab,Inbound,Returns,Return request,,a62bb636-326d-4b9d-89cf-fa139896aaac,,19/08/2023 17:33,19/08/2023 17:35,19-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
927f42e4-047a-4b3f-88b0-91cb624cef0d,Inbound,Returns,Fraudulent User,Nice,b87681f1-50a2-4dcc-9092-8a6e93626fd2,,19/08/2023 19:42,19/08/2023 19:46,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
7613cffc-1105-48fe-a023-2246da23a2f9,Inbound,Returns,Reverse Pickup Enquiry,,7758fd16-7043-4b4a-9c4c-5a665729a4cb,22/07/2023 11:46,17/08/2023 18:15,19/08/2023 11:02,19-Aug-23,THARAD,Furniture,10613,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
9e95df8a-91e8-4cf0-ac11-a68b395ebe8d,Inbound,App/website,Issues with Shopzilla App,,345e5115-dbc5-497e-aa7c-3382aa584087,,18/08/2023 16:48,18/08/2023 16:56,18-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
118a5279-d5ec-47e5-8868-1032832dda57,Outcall,Returns,Reverse Pickup Enquiry,,e5e318f0-3e69-41a2-829d-552c36de6902,,19/08/2023 11:18,19/08/2023 11:20,19-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
9c41a9a9-217f-4322-bfb9-e50821d533b6,Outcall,Returns,Exchange / Replacement,,a4bdc443-527c-4699-9d24-178c332392f3,25/07/2023 13:29,19/08/2023 21:05,19/08/2023 21:06,19-Aug-23,PARADIP,Mobile,14999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
44f4d1f4-33b5-4a53-b8b1-c75566b200a2,Inbound,Order Related,Delayed,,31f14a94-c47a-4674-aa14-bbee55a9a982,13/08/2023 11:07,17/08/2023 18:10,19/08/2023 22:14,19-Aug-23,VISHAKHAPATNAM,Books & General merchandise,514,,John Bell,Ava Wong,William Kim,On Job Training,Evening,4
27eb548e-c043-4995-a29a-cdfd59a00566,Inbound,Returns,Return request,,1842bbb4-0787-4424-9ed1-c0823e822a4b,,18/08/2023 12:33,18/08/2023 23:17,18-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
24d5f488-f43b-47ea-8b36-b7c6c8355c69,Inbound,Returns,Return request,,5321b602-a572-4b64-ab1d-ace2a9b07e60,,18/08/2023 16:59,18/08/2023 17:01,18-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
acef2550-cdd7-4e6a-b5b8-6d9627da9549,Inbound,Cancellation,Not Needed,,5993a1f0-570d-4c82-95d9-6cc56c78043e,12/08/2023 09:37,18/08/2023 21:20,18/08/2023 21:20,18-Aug-23,Kalyan,Electronics,999,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
b22ebaab-ccd7-4604-9951-84998811e007,Inbound,Returns,Reverse Pickup Enquiry,Talent in costumer,58b5a103-96af-48f0-9efe-998e98decbaa,11/08/2023 15:02,18/08/2023 11:01,18/08/2023 11:13,18-Aug-23,AMBAD,LifeStyle,1038,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
4ff81f5c-2308-4ca3-a47c-cc676bb5f9eb,Inbound,Order Related,Installation/demo,Very happy ,557b8a88-1c2e-43ee-ba15-e88075446e44,,18/08/2023 18:45,18/08/2023 18:54,18-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
4990ada0-01ce-476a-a22b-1e5672cd2ecf,Inbound,Returns,Wrong,,0ff51aa4-e4a5-43e5-acac-95a795c783ef,,19/08/2023 01:53,19/08/2023 19:50,19-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
9ba81bb8-d343-46af-86e6-03f7c276cf9c,Inbound,Returns,Reverse Pickup Enquiry,,23219e06-09a0-47d6-aea7-5d0935084ada,,19/08/2023 13:01,19/08/2023 13:03,19-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
b107f577-3e6d-4a40-bdfa-9d42991a0360,Inbound,Returns,Reverse Pickup Enquiry,,6f74f188-4aec-4f98-a936-40a229152620,,19/08/2023 14:59,19/08/2023 16:08,19-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,2
4f14d964-7a08-4f4f-ba79-80d5db05b1e6,Inbound,Returns,Missing,,cfef7b61-589f-432e-8530-37f964ad161a,,19/08/2023 15:26,19/08/2023 15:28,19-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
6fb3f9a4-b3a0-4c37-870d-afc274d488b5,Outcall,Returns,Wrong,,2ff542d5-cc64-4b6f-8123-f66512fe9435,,19/08/2023 19:41,19/08/2023 19:42,19-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
33cefcf1-bfe0-4924-b6fe-5cf5d222c22d,Inbound,Refund Related,Refund Related Issues,,977c9210-0af3-4202-89b9-5d09eab5fb90,04/08/2023 16:52,16/08/2023 23:08,18/08/2023 17:57,18-Aug-23,VADODARA,Home Appliences,43999,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,1
dd951b82-a2ba-4c39-bf17-86c47a86dd02,Inbound,Order Related,Delayed,,3023f772-a65f-44dc-a765-784cd02cb18a,06/08/2023 19:17,18/08/2023 07:32,18/08/2023 13:19,18-Aug-23,BILIMORA,Electronics,202,,Briana Patton,Aiden Patel,John Smith,>90,Morning,3
dcd3ae5f-eab3-4a0f-9a8a-1f3bd05f4378,Inbound,Refund Related,Refund Enquiry,,40bf11fd-5335-46f8-8a54-039a55ec32cb,29/07/2023 18:38,16/08/2023 17:59,18/08/2023 06:31,18-Aug-23,ALWAR,Electronics,1199,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
9670765a-7696-4250-b221-98e340fe7111,Inbound,Order Related,Installation/demo,,78abf542-a98d-48bc-b015-86dd4d2a63b1,,18/08/2023 12:17,18/08/2023 12:22,18-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
48fd9c64-07c4-4c4d-afaa-be5b65141f1c,Inbound,Returns,Reverse Pickup Enquiry,Fast respond & Suport customer s pls,056a9f11-577e-46d5-bc31-3e84e0c1346d,,18/08/2023 12:09,18/08/2023 12:18,18-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
411e85c1-f568-4440-9680-1844e4624fce,Inbound,Returns,Reverse Pickup Enquiry,,3a11c2d3-8805-4798-bcd0-5f3a2e2ad0da,,19/08/2023 10:28,19/08/2023 10:28,19-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
c93831b4-28af-4be9-a592-163927ca1e69,Outcall,Returns,Reverse Pickup Enquiry,,2700381e-5848-44b0-9d17-f76454a82961,,19/08/2023 14:34,19/08/2023 14:34,19-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
34876b92-3ac8-47d9-a654-45c10d8decdd,Inbound,Returns,Reverse Pickup Enquiry,  kuch order Kiya tha usko Maine refund kiya tha 14_15 days   koyi   aaya,5c829c51-8dc1-4924-966e-3d3793d57a7d,,19/08/2023 18:55,19/08/2023 19:37,19-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
e7965324-2aae-486c-ad17-a40bbbfb98e5,Inbound,Returns,Reverse Pickup Enquiry,,3a86cd2d-85cf-4f43-881b-e143f6ad5d10,,19/08/2023 20:01,19/08/2023 20:07,19-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a07cc81a-3015-4b0c-9505-855a70172c8d,Inbound,Order Related,Delayed,5,84cad1b1-c3d0-4f47-be92-02bb277867d5,08/08/2023 14:29,18/08/2023 10:10,18/08/2023 10:11,18-Aug-23,RAJAHMUNDRY,Home,417,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
99136d75-1cef-4a37-91fa-c1305395ace5,Inbound,Returns,Reverse Pickup Enquiry,Your coustomer support team work is very dirty.they did not seen our issue.so they didn't resolve our issue.,52446e7b-b718-41f9-88c9-d89949ad5839,04/08/2023 11:39,17/08/2023 11:15,19/08/2023 07:10,19-Aug-23,JAIPUR,Home,625,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8e32e2b1-67cc-4503-b644-8065800b1009,Inbound,Returns,Product related Issues,,80ea4c95-e13a-4350-8e0f-79ecb2918156,10/08/2023 15:07,17/08/2023 17:38,18/08/2023 08:58,18-Aug-23,SONBHADRA,Books & General merchandise,699,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3e0281a3-25d8-4063-92f4-bbb8fc91f061,Inbound,Order Related,Invoice request,Thanks ,9e598fa9-6568-4762-9b7c-23389f084fad,,18/08/2023 12:36,18/08/2023 12:39,18-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0954ec1b-d660-4737-a90b-8f8778e547c8,Outcall,Returns,Return request,,abe70ac5-64df-49fe-a4a4-2dbf9b34895a,,18/08/2023 13:21,18/08/2023 14:50,18-Aug-23,,,,502,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
3f959565-7302-4150-9579-851a2b4556e6,Email,Order Related,Delayed,,fc142000-e4d4-4d3e-875a-15e495b1bcfb,06/08/2023 16:21,19/08/2023 13:06,19/08/2023 13:20,19-Aug-23,RAJOURI,Electronics,1099,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
93432c05-d51a-434c-be98-84736490f180,Inbound,Cancellation,Not Needed,,a65f2e4c-4c1c-424f-bd38-9c8ddd55d8cb,15/08/2023 18:16,18/08/2023 16:55,18/08/2023 17:05,18-Aug-23,BANGALORE,Electronics,1499,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
7fd77eac-1d9f-4155-a650-265f1523ae6c,Inbound,Order Related,Delayed,,fe5c5630-3bea-47fb-90f4-4afcdbc8a0cb,,18/08/2023 10:04,18/08/2023 12:21,18-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
61ba395a-c806-4b7b-b3b7-176c2cb0c3f0,Inbound,Returns,Reverse Pickup Enquiry,Improve your system. Each n every excutive tep record. ,7bd9acdd-26af-4344-bbc0-d0fc9848748d,,18/08/2023 10:22,19/08/2023 10:37,19-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
f6d1ff59-34bc-4ccd-96d3-c8f2d637db39,Inbound,Order Related,Order status enquiry,,31e42459-3dcc-41ee-85c2-9be6bbc7cf09,17/08/2023 21:05,19/08/2023 08:20,19/08/2023 08:22,19-Aug-23,AHMEDABAD,Electronics,799,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
317fb649-b672-4a5e-91e9-b69cab726bd9,Inbound,Returns,Reverse Pickup Enquiry,,1d0f2001-11c7-48ef-969d-bda68fba1c1c,,18/08/2023 12:35,18/08/2023 12:45,18-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
769b0ef8-6d59-48f9-a0f0-efe2b8164b77,Inbound,Returns,Reverse Pickup Enquiry,Available your customers care on Shopzilla support,9597d933-0e63-476a-b04e-dc7bbbba7aa9,,18/08/2023 14:23,18/08/2023 14:24,18-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7290e0ff-fb8d-4202-8ebf-e1cc1fdd055d,Inbound,Refund Related,Refund Related Issues,,6569f587-651b-43e4-b4b1-5b1e7e22c253,,19/08/2023 00:50,19/08/2023 01:05,19-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
51876187-1f0d-4103-bc01-4b400fa16d0e,Inbound,Returns,Return request,,6b8a44e4-92f3-4a1a-9044-5441dac3b9e3,13/08/2023 17:28,18/08/2023 09:29,18/08/2023 09:44,18-Aug-23,NEW DELHI,LifeStyle,1449,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a0974800-6b04-414c-8f20-f2bf37b58d68,Inbound,Order Related,Installation/demo,,f693b0fe-71ea-4b58-9855-193824f72148,,18/08/2023 13:43,18/08/2023 13:57,18-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
e86ad363-16b7-4c70-bda6-cc2786bf2479,Inbound,Product Queries,Product Specific Information,,778d79cb-7159-4e66-a43d-4187aa908f60,,18/08/2023 13:52,18/08/2023 13:57,18-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
00f7dc40-962d-4743-8d59-55e98ec3d981,Inbound,Returns,Reverse Pickup Enquiry,,a12715ff-79c5-45a7-8685-110a8dc48772,,18/08/2023 17:41,18/08/2023 19:14,18-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
3dbc42d5-e91b-4a25-92ac-721e191f4842,Inbound,Returns,Reverse Pickup Enquiry,Tq madam tq,718489fc-bb88-4dda-8047-a16e7e162c20,,19/08/2023 23:12,19/08/2023 23:14,19-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
f2972b2b-8392-4db9-aae1-1fa7ca299ff3,Inbound,Order Related,Order status enquiry,Very bad service ,41d88da3-fcc2-42e4-89b4-01e75ab7d650,,18/08/2023 13:35,18/08/2023 15:00,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
f01e3392-2d52-46a2-9a56-603dcccde5ee,Inbound,Returns,Service Centres Related,Thanks ????,71b69bef-8a64-44f8-81a4-372f2834a0f4,,18/08/2023 13:22,18/08/2023 13:26,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
cab07727-5c9b-4f5a-a142-2d539a960345,Inbound,Returns,Reverse Pickup Enquiry,,3be50110-ef93-46d8-91a9-ac55a5ed1869,,18/08/2023 13:16,18/08/2023 13:20,18-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
3c3b1cad-af4e-444c-9936-d4fd7cc4a1a2,Inbound,Offers & Cashback,Instant discount,,6e45d2b9-e722-453a-913b-85510bc84f32,,18/08/2023 21:03,18/08/2023 23:17,18-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
e6159a32-698e-4fc1-a200-7e66e9c6bde5,Inbound,Returns,Reverse Pickup Enquiry,,dc4009ec-a68b-4a11-9c4d-0e87565d575d,,19/08/2023 04:31,19/08/2023 04:33,19-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
009ad353-ae6f-4148-8233-50c62db2a80d,Inbound,Order Related,Delayed,,ea412d52-4714-401d-bdb1-5081864beb93,05/08/2023 16:22,18/08/2023 13:35,18/08/2023 13:39,18-Aug-23,MADHUBANI,Books & General merchandise,37,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
24186937-8d0d-48b5-a9b4-3edbb6043829,Inbound,Feedback,UnProfessional Behaviour,Good talking and help me related quary.,caf2e54a-63fe-496b-a14d-8cb1623952d4,09/08/2023 21:54,17/08/2023 17:53,18/08/2023 07:33,18-Aug-23,GREATER NOIDA,Books & General merchandise,127,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
5a959fb5-a9b7-43df-b486-5d14f0f9d7a3,Inbound,Payments related,e-Gift Voucher,,401e2933-d8e8-404b-a5c3-4e37da4dc3d4,,18/08/2023 15:43,18/08/2023 15:49,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
8fddda3b-9999-4939-93aa-1974bcdaa13f,Outcall,Returns,Reverse Pickup Enquiry,The quality of products on Shopzilla is very bad. Customers are being taken for granted. Please see vision/mission of SuperBuy w.r.t Customers. Shopzilla being a  n company cannot excel in product/customer service till these are addressed ,15d79be2-309f-4178-9ce3-2c0d20ccc3e0,,19/08/2023 10:05,19/08/2023 17:33,19-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5b398b49-0e46-4a1d-ab9a-50518e81e091,Inbound,Returns,Missing,,73d9e1c2-4d85-4cdd-a965-fbf85fae74b6,,19/08/2023 12:32,19/08/2023 12:39,19-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8836d3a2-0d9d-4e9d-90e6-07c7e7090ce1,Inbound,Order Related,Delayed,,19ec962a-9357-455d-bec1-dc72c7ac4f28,,19/08/2023 13:43,19/08/2023 20:01,19-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
c2acc56d-337d-44bf-871f-12e56ad7561a,Inbound,Order Related,Order status enquiry,,7a34e341-200c-4b1d-b5aa-a4cf7997015e,,18/08/2023 13:22,18/08/2023 13:24,18-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
d00eb6a5-1acf-4d50-a628-fe8b3607ec78,Outcall,Returns,Reverse Pickup Enquiry,Very supportive ,711791b4-e202-4c4c-a08d-7e7586909603,,19/08/2023 00:32,19/08/2023 00:33,19-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
7c165182-fa02-416c-aabc-88b0da10a8f5,Outcall,Returns,Reverse Pickup Enquiry,,baf87365-6220-4dcf-9883-ec7e757413c8,,19/08/2023 12:01,19/08/2023 12:05,19-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
09b422ed-57e2-4586-9510-1e2183bb9bd2,Inbound,Order Related,Delayed,,c765e5ce-6205-4b83-92b0-ad1b844fac30,,19/08/2023 15:09,19/08/2023 15:13,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
238cba19-6df0-44dd-8f71-91ff3f7fb692,Email,Order Related,Installation/demo,,1f1c19a7-31b5-4612-a439-d7a15cdf8bcf,,19/08/2023 15:27,19/08/2023 20:22,19-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,2
ccfcc7ef-0b2b-4803-bfa0-8e6729d6e7d4,Outcall,Returns,Reverse Pickup Enquiry,,0d919eff-c39b-4ce5-b77d-69c84522d969,,19/08/2023 18:41,19/08/2023 18:56,19-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a6b8a451-6797-4c90-9a9c-771f92c41ced,Inbound,Order Related,Delayed,From past 10 days order is postponing.No response from customer support.,dd7b12b3-900c-4485-a040-989a245c3acb,31/07/2023 14:02,17/08/2023 11:22,18/08/2023 04:57,18-Aug-23,HYDERABAD,LifeStyle,239,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
f5616f29-c974-40ee-8ec0-1ee2448a8aab,Inbound,Returns,Damaged,Good ,72a39fb6-6754-47dc-8b3d-b5b8a3b7c82c,05/08/2023 10:22,18/08/2023 22:59,19/08/2023 05:39,19-Aug-23,BETIA,Books & General merchandise,65,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
f4e88d03-f57b-4999-97ee-142bfe9466e4,Inbound,Returns,Service Centres Related,,10a49926-4670-46bf-acf3-17619e3b23ca,14/08/2023 23:57,18/08/2023 10:02,18/08/2023 10:03,18-Aug-23,BHAGALPUR,Electronics,12099,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
ecbe6a4a-21dd-4733-9dc3-98966b616f93,Inbound,Order Related,Delayed,,3d727d7b-78bb-4e0a-b8fa-dfe2c095281c,,18/08/2023 13:41,18/08/2023 14:59,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
52994203-53db-4120-8ac8-8102985dd90c,Inbound,Returns,Reverse Pickup Enquiry,,a5c11da5-c088-422d-aab7-db07fe1bec5b,,19/08/2023 20:02,19/08/2023 20:15,19-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,1
045cef4b-95ec-4f83-9253-9788ad1ccd1a,Outcall,Refund Related,Refund Related Issues,,031965a0-5f93-443e-83be-aafa26a50a33,,19/08/2023 23:43,19/08/2023 23:46,19-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
da2b9711-1480-4801-9c47-04ecd5dcbdbf,Email,Order Related,Delayed,Everything seems fine,7072a23f-d177-4764-b7ce-2063861c715b,,19/08/2023 08:55,19/08/2023 09:00,19-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
8e2ff694-8941-4168-bf3d-c9a44697ccbb,Outcall,Refund Related,Refund Related Issues,,a06040c2-5c99-440d-971c-5495c221e0bb,,18/08/2023 16:41,19/08/2023 11:22,19-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
f935c808-dae1-4a10-9278-7f54aefdcc43,Inbound,Refund Related,Refund Related Issues,,c0e9d8e1-4b95-4a31-a730-17aa6e37d7de,,19/08/2023 15:02,19/08/2023 15:07,19-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
87fdbdab-fb34-438d-9784-0fd191f623b7,Inbound,Order Related,Delayed,,80ae6e69-62c6-481b-b49b-9d8a555ba02e,,19/08/2023 09:18,19/08/2023 09:19,19-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
8306edc9-d3dc-4545-9a5d-1ef4096d2daf,Outcall,Returns,Missing,,da3a21a1-f547-445d-9932-c4aa93794f30,,19/08/2023 18:07,19/08/2023 18:17,19-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6c6eb817-1426-4dbf-a564-cd5e09e60fb2,Inbound,Order Related,Invoice request,,98e274e6-be8a-4863-94e1-31ffe4e26b33,,18/08/2023 07:13,18/08/2023 07:16,18-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
b5417507-d502-422d-accf-349178ab64e4,Inbound,Refund Related,Refund Enquiry,Its not easy to communicate with customer service ,e2542274-c643-40e7-b47e-65e937d33568,,18/08/2023 10:02,18/08/2023 10:12,18-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
3b89812e-c38f-4a68-bad9-503066ef697a,Inbound,Returns,Reverse Pickup Enquiry,Very good ,05d8225a-80d1-40d6-bee3-af253f78417b,,18/08/2023 10:57,18/08/2023 11:00,18-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
3c081001-e721-460e-912f-8975ece3afc0,Inbound,Returns,Reverse Pickup Enquiry,,b9971398-6e4d-4512-ad2e-8443e28f4df1,,18/08/2023 19:45,18/08/2023 19:51,18-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f6f8192f-d99f-45db-9a88-8768363f8938,Inbound,Order Related,Order status enquiry,,ceb849b6-4825-465c-9060-cd0f5ee9830b,,18/08/2023 20:56,18/08/2023 21:11,18-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,4
cabd84ee-c387-4939-ab1c-16593766efe6,Inbound,Returns,Reverse Pickup Enquiry,Hire good and responsible derivery boy,70b27f30-533f-46df-a670-31b44bedd8d4,,19/08/2023 15:28,19/08/2023 15:31,19-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
336e8978-59cc-4627-bd57-5c9733dcaf08,Inbound,Returns,Reverse Pickup Enquiry,,46942995-aa01-4e19-a7b6-d93f7667b631,,19/08/2023 19:58,19/08/2023 20:05,19-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
98604aac-213f-4b08-8715-8529794c5e59,Inbound,Returns,Reverse Pickup Enquiry,They are doing very good work,3047ae72-83fe-4ae3-9f7c-9c725fb94f71,05/08/2023 15:00,19/08/2023 11:40,19/08/2023 11:48,19-Aug-23,MAINPURI,Electronics,809,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
8ee35a16-1f8b-4410-88f9-624ce170623b,Inbound,Cancellation,Not Needed,,d720daad-c25e-43fa-adc0-6e9aca08a1d6,,19/08/2023 12:13,19/08/2023 12:15,19-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
8cbfa7b5-7db9-442e-b4cd-16385fac0f8a,Inbound,Payments related,Online Payment Issues,Provide customer services in all languages at all time,bddf9c37-be5c-46e3-ae8c-974eee6ec642,,19/08/2023 07:40,19/08/2023 07:43,19-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
c4698b6e-34d1-40cb-9842-8d161490e758,Inbound,Returns,Return request,,816aa14b-b493-440d-8f05-92fd55484231,,18/08/2023 09:30,18/08/2023 16:46,18-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
dde2c293-24d3-4bff-a427-a687701ec0e1,Inbound,Product Queries,Product Specific Information,,896ee4fd-8262-482a-9b5d-03ca26f0bfc2,,18/08/2023 13:34,18/08/2023 17:16,18-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8c7cd999-3500-48ed-9184-0dfa0ba5ba3d,Inbound,Order Related,Order status enquiry,Technical glitch one order two quantity order showing as two different orders. When I cancelled one after confirming from technical team and as per their advice the quantity changed to one. ,a4a0491c-879b-4336-8f33-4edea346ed83,,19/08/2023 14:00,19/08/2023 14:01,19-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
420d424f-6bb5-4ccc-b257-06d4bed57fe4,Inbound,Returns,Reverse Pickup Enquiry,,b83d5f17-13a9-41c4-a190-8d2ee5518f90,,19/08/2023 15:58,19/08/2023 16:02,19-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,4
36960e00-dcc0-4373-88fc-82884386e0a0,Outcall,Returns,Reverse Pickup Enquiry,Very wrong happened with me related to my order and your policy,e6d664f3-97f2-4596-ad3c-3656f8b1fb75,,19/08/2023 19:48,19/08/2023 22:38,19-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
8525adf5-3df3-463b-ad34-48bb82c444ba,Outcall,Returns,Return request,,cc81fbd8-ca7a-4a99-a53f-cfa40379146f,,18/08/2023 09:28,18/08/2023 20:11,18-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
328b5928-c1a8-40b8-80fa-a9db6de3618a,Inbound,Feedback,UnProfessional Behaviour,,efcd6098-5309-4e59-aaef-d13dc6d824b7,,18/08/2023 12:30,18/08/2023 14:59,18-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fe1bf719-5f51-41cb-b3a3-da708ccf5171,Inbound,Returns,Reverse Pickup Enquiry,,1108e40e-de02-4997-8e79-bd75ef1e57ff,,18/08/2023 13:30,18/08/2023 14:20,18-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a11931f4-3377-45ac-8394-b52ffb0bb21b,Inbound,Order Related,Installation/demo,,095c8348-5dfa-400f-bc77-e6506dc0cd3c,,19/08/2023 12:24,19/08/2023 12:28,19-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
4ee38a88-3ee7-4840-a856-012ed3d758e3,Inbound,Returns,Reverse Pickup Enquiry,,16e4b2ba-2a8a-4799-96db-c603e05b61ff,,19/08/2023 13:06,19/08/2023 13:51,19-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,1
d9872bb9-587e-4369-98b6-eac280896cf2,Inbound,Order Related,Invoice request,Give sure delivery time and fast delivery ,a89b74a8-8707-408d-b2ca-73d39cdd13b3,,19/08/2023 15:19,19/08/2023 15:35,19-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
42cb8c73-185e-40e4-b3c7-1908c83126d1,Outcall,Returns,Fraudulent User,,16896ddd-1607-4aea-95f0-1c751d2f8003,,19/08/2023 20:48,19/08/2023 20:49,19-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
77c8cd71-5bd0-4454-9146-1538201d3da2,Inbound,Returns,Reverse Pickup Enquiry,,93b9e5cc-13d3-41c5-9065-409b98d724ab,11/08/2023 23:52,19/08/2023 11:17,19/08/2023 11:31,19-Aug-23,WAZIRGANJ,Electronics,6399,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
56cf8a69-b11e-49d4-8a2a-f26a0f94b513,Inbound,Returns,Fraudulent User,Nice to talk,5acbc60d-1e02-4bbe-a8e9-0523b0699bae,08/08/2023 07:35,19/08/2023 13:38,19/08/2023 18:09,19-Aug-23,FAZILKA,Electronics,1299,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
76120957-9563-48ca-9d1a-8d83aa736b75,Inbound,Order Related,Delayed,Good ,de6d3d13-9fbf-4960-aa3a-6a381991f7e8,,18/08/2023 08:37,18/08/2023 08:39,18-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
5f7e0d22-7104-4f75-813e-e524e1aa0637,Inbound,Cancellation,Not Needed,Delivery boy ne delivery nahi kiya,adb4565f-bcd4-451d-a4ee-b035eda51957,,18/08/2023 16:15,18/08/2023 18:28,18-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
370a198a-40e1-4fef-a02e-d7cfff3680ca,Inbound,Returns,Wrong,,7016f9c6-7995-49b4-b681-a72df57d67c2,,18/08/2023 14:14,19/08/2023 14:54,19-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
85540c8d-1da7-4283-b071-7c1c3cfa96f6,Email,Returns,Wrong, aapane Meri madad ki main aapka bahut  ,c8998c26-6075-444a-86df-69a7d379f73c,,18/08/2023 15:47,18/08/2023 16:15,18-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
41d9678b-6f16-4940-9e22-62b173fb8f15,Outcall,Cancellation,Return cancellation,,e4df787d-b947-4c7b-b3eb-6c743cf665cc,,18/08/2023 15:55,18/08/2023 16:01,18-Aug-23,,,,386,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
0600d9a1-0cc4-4d60-a0f5-22a5c07182a8,Inbound,Returns,Reverse Pickup Enquiry,Good,9360e2a8-11fd-4e0b-b227-c927718c654c,,18/08/2023 17:08,18/08/2023 17:16,18-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
b7364d38-16f8-4265-b894-a494947151e1,Outcall,Shopzilla Related,General Enquiry,Where is my order ,eb6fa6d0-47e8-40b7-8fd1-dce23b55c02b,,19/08/2023 13:08,19/08/2023 13:28,19-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
819d1e77-aaaf-4c44-a295-b4e1b2ab7850,Inbound,Refund Related,Refund Related Issues,The executive keep the call on hold and then after didn't reply ,e2e90dd6-b30c-4206-a241-d232ffe9d475,,19/08/2023 20:00,19/08/2023 20:04,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
bec8072e-1a32-4367-82f0-0e8f1b7a024b,Inbound,Returns,Missing,,dab1f6da-7578-4ed2-ae50-0d288a8b0a5a,,19/08/2023 21:45,19/08/2023 21:47,19-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
24710fde-9334-41f4-b503-a8863b04d7dd,Inbound,Order Related,Installation/demo,,25e5326d-38c4-490f-b11e-11c922aa0b5b,,18/08/2023 14:36,18/08/2023 14:41,18-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
75ffc133-55f5-4f7e-aec8-e76804ecd767,Outcall,Order Related,Installation/demo,,47961aa5-47db-4092-8a6b-c58dcc496d05,,19/08/2023 08:19,19/08/2023 08:38,19-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
7b695a4f-1217-4b6c-bea1-75b0447fe18a,Inbound,Order Related,Order status enquiry,,8398aff2-e6a3-438a-928f-004d5dc9632c,17/08/2023 21:05,19/08/2023 08:09,19/08/2023 08:14,19-Aug-23,AHMEDABAD,Electronics,799,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,3
9036c6e8-bf5c-4b8e-9c1c-dc9360915a82,Inbound,Order Related,Installation/demo,,f5deb280-4838-4681-9a97-91f03dc348d6,,18/08/2023 10:49,18/08/2023 10:56,18-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
16c97549-e54c-4369-b2a1-afcbc76d921b,Outcall,Shopzilla Related,Account updation,,1307ecd5-a7fc-489b-92d2-eb18cb3d0637,,18/08/2023 15:10,18/08/2023 15:52,18-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
1174269c-1e06-4217-a34e-56d5b94fd186,Inbound,Returns,Reverse Pickup Enquiry,,1a0d292e-17c2-425e-93ac-f1234b6d2f9c,,18/08/2023 20:56,18/08/2023 20:58,18-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
f4cd3c27-d935-49d1-af83-683897e39d6e,Outcall,Order Related,Invoice request,good responed,99d992b0-e03c-4b29-9349-da8960e339ce,,19/08/2023 09:57,19/08/2023 10:14,19-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b28acea7-3a7b-4864-ac35-a850882980c8,Outcall,Refund Related,Refund Related Issues,,3276103a-00b2-40d0-bc30-818328936bd7,08/08/2023 10:26,18/08/2023 16:31,18/08/2023 16:43,18-Aug-23,SIRSA,LifeStyle,775,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f45232d8-d45c-47be-a4bf-e40b06eeb4d6,Inbound,Returns,Reverse Pickup Enquiry,,ec0f7e8c-9700-42f7-9c19-34699d6218d7,,18/08/2023 05:11,18/08/2023 05:37,18-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
6713f805-d95c-4139-9633-d7714a91357c,Inbound,Product Queries,Product Specific Information,Pls refund my money back i am not satisfied with this product ,fb3f97bb-d4e5-4e67-96ba-f8f45b3401df,,18/08/2023 15:13,18/08/2023 16:27,18-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
0597c3f2-0344-4923-84f0-63cbb96cd5c4,Inbound,Product Queries,Product Specific Information,Super ,5ed60d8d-145a-4894-b6bb-937892bababc,,18/08/2023 15:22,18/08/2023 17:01,18-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
ef45c3c3-67bc-409b-b064-8501ff1c6726,Inbound,Returns,Service Centres Related,,4a234842-824e-4000-8190-8db20de1b35b,,19/08/2023 20:41,19/08/2023 20:42,19-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,4
16ae4115-6f3a-4200-bae2-800e9447ba8e,Inbound,Order Related,Delayed,Good experience with customer support. ,1b2a4c3b-6610-4867-9ec1-dfd5701a3f2f,11/08/2023 21:26,18/08/2023 15:02,18/08/2023 15:04,18-Aug-23,DEHRADUN,Books & General merchandise,4485,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
f69450ba-3b9f-45f4-8e2d-0a0d59d8ab6f,Inbound,Returns,Fraudulent User,,9744a241-bcb7-44de-abe8-a101c4083189,,18/08/2023 08:43,18/08/2023 21:04,18-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
7d143860-466a-4b43-8bbb-fd022925dc33,Inbound,Returns,Reverse Pickup Enquiry,Improve resolving service.,b04ca6ff-321c-4444-9831-fade4f7420dd,,18/08/2023 15:18,18/08/2023 15:19,18-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
72d812e0-86e4-42ec-b9df-441f4865036d,Outcall,Returns,Reverse Pickup Enquiry,So bad,60328f98-2ccd-4c44-a5c2-e62e85509e3f,,18/08/2023 16:08,18/08/2023 18:17,18-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
594c192a-c906-4be5-bb4b-5627e2d73c2f,Outcall,Order Related,Order status enquiry,,92fadc53-9d04-4ba3-abaf-c6d38066c17a,,18/08/2023 16:26,18/08/2023 16:36,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1e05ffce-86fe-43d0-9529-82d4ed403444,Inbound,Order Related,Invoice request,THANKS FOR YOUR SUPPORT,f91018c4-70d5-4543-a4ad-2302fd78482a,,18/08/2023 16:53,18/08/2023 17:07,18-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
c5122a13-c788-49b9-9d14-9b44d4de3752,Inbound,Returns,Service Centres Related,Vartalap AVN isshue Sahyog ke liye,89affb71-da23-49c7-82bb-f5e42fce4944,,18/08/2023 18:21,19/08/2023 13:34,19-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
6ca24c06-5f61-4cdd-8f75-966b4338dc36,Inbound,Returns,Reverse Pickup Enquiry,,2dc89ef3-d203-4962-9e14-61b9b2ba3a39,,18/08/2023 17:55,18/08/2023 17:56,18-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
52b0fe56-38a3-46a5-af90-53d26c13a352,Outcall,Refund Related,Refund Enquiry,,24a67a37-05b9-437d-ab8d-2013dd450b8e,,19/08/2023 12:34,19/08/2023 15:52,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
79018f19-37a0-4c9e-9e41-f62d5909ff01,Outcall,Returns,Reverse Pickup Enquiry,V good ,a82fafb8-5e77-4142-836f-8d93a3b643f2,,19/08/2023 16:13,19/08/2023 16:22,19-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
095e145a-193e-4040-921d-91943caf5985,Inbound,Shopzilla Related,Signup Issues,,9017543b-e4ce-49ca-83ef-03136655d3ed,,19/08/2023 18:49,19/08/2023 18:57,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
19615818-7961-417d-8648-97264eb5fb39,Email,Order Related,Delayed,,9689fb56-a7ba-4fd6-8d36-b6a797ed6e96,06/08/2023 15:58,19/08/2023 14:48,19/08/2023 14:58,19-Aug-23,ALWAR,Books & General merchandise,246,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,4
601ea317-bfe3-4407-bb3a-a82228ded52f,Inbound,Order Related,Delayed,,dbdda222-c22f-45b2-8700-d2207e94b221,06/08/2023 21:10,19/08/2023 18:01,19/08/2023 18:02,19-Aug-23,PUNE,LifeStyle,464,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,3
61072dee-a7cd-469c-ab88-9510be149c0f,Inbound,Order Related,Order status enquiry,,d8869821-02c1-434d-aae3-0af86f0de3c8,,18/08/2023 13:48,18/08/2023 14:05,18-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
3029b1d5-401a-4547-b893-140522739dc0,Inbound,Order Related,Order status enquiry,Bakwas delivery process... Useless,31eb4508-3913-41aa-97c6-22ad868d345e,,18/08/2023 19:46,18/08/2023 22:14,18-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,3
9762f683-2774-4121-8dd9-0c9f5e505a6c,Inbound,Order Related,Installation/demo,Hdbdb,b0a5a6c1-eba4-45a8-a0c5-1f9dfcdfa14d,,19/08/2023 12:58,19/08/2023 13:05,19-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
cb0a11de-0075-4472-a386-7b172e4cd0e8,Inbound,Returns,Reverse Pickup Enquiry,,a5cdc70b-114e-4cb1-a5be-c20f8553448a,,19/08/2023 16:57,19/08/2023 16:59,19-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
a864ede5-77ff-44be-9939-5c7dadab13b5,Outcall,Returns,Wrong,,552f2aed-5565-4d19-9a0f-d624f9c5cfed,,19/08/2023 18:58,19/08/2023 19:03,19-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
94e83ff7-d920-4b6c-a590-afadb71f85e4,Outcall,Returns,Return request,Good,0b9e04b3-50d8-473c-bc58-3b0269ed8034,05/08/2023 17:37,18/08/2023 16:28,18/08/2023 16:39,18-Aug-23,KURNOOL,Electronics,899,299,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,3
e4d9ab04-3534-4cfa-aa4c-85fba98fa3aa,Inbound,Returns,Reverse Pickup Enquiry,thank you,eeb9f1f7-2655-44c0-86bb-e0a36f557c8e,,18/08/2023 08:14,18/08/2023 08:21,18-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
18714c65-4388-49c4-9c9d-16952955f4f8,Inbound,Returns,Reverse Pickup Enquiry,,18abe53a-802f-4af6-8dcf-e4b36477ab80,,18/08/2023 08:30,18/08/2023 08:31,18-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
0791336e-f6b2-498c-889a-3dc5fcc6a66d,Outcall,Returns,Missing,Very good ,8a41c788-a9a7-48f1-89a5-9dddbad6c9eb,,18/08/2023 12:51,18/08/2023 13:00,18-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
9ac2918e-994b-4ffa-95e4-2cd76d18451d,Inbound,Order Related,Delayed,,ba8cb054-feb0-407f-8745-b1f3fb5a2fa0,,18/08/2023 12:08,18/08/2023 12:09,18-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
407f6342-767b-40db-a616-7e3a38011bea,Inbound,Returns,Reverse Pickup Enquiry,Respected sir I m plus member of Shopzilla .I place a return for Red tape shoes.corrier boy pick up my shoes on 2nd August ..but status shows return cancelled..pickup already done on 2august.you can check from call recording of courier boy after pickup I called correr boy.he said in evening your status of pick up changed ..but in evening status shows pickup cancel..I have face fraud ..this is very bad effect for Shopzilla ..I made so many complaints for this to customer care.kindly check all case and hear call recording and refund my money ,3e0791be-667d-471a-8521-bb40b8d5710a,,18/08/2023 16:33,18/08/2023 17:02,18-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
c714ce21-645a-4fe2-8fb1-3f69ab3a287f,Inbound,Returns,Wrong,Best service,9674b700-f81d-4479-a62a-c759a404d780,,18/08/2023 21:02,18/08/2023 21:04,18-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
34ee9a51-d29e-4c6c-b66e-684e27e9f623,Inbound,Returns,Reverse Pickup Enquiry,Good ,364eda62-3f70-4023-ad32-3e55e2be141b,,18/08/2023 19:03,18/08/2023 19:04,18-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
84b829c5-e69a-4879-9b19-14b764147586,Outcall,Order Related,Invoice request,,a6b967ac-527e-4a74-93c8-1e725145b7a3,,18/08/2023 19:41,19/08/2023 17:51,19-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
1537704d-99a4-44cc-9061-71474b4c3b86,Inbound,Returns,Reverse Pickup Enquiry,Very good person,c8bedd75-3403-423d-be5c-66a26d104b1d,,19/08/2023 15:40,19/08/2023 15:41,19-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
1c7ac41e-c8e7-46e1-9d96-0a746ed486d1,Inbound,Returns,Missing,,de37795e-d3ec-47f3-81f0-758a73996597,11/08/2023 00:55,18/08/2023 22:32,18/08/2023 23:48,18-Aug-23,LUCKNOW,Electronics,699,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
17ba01ac-8b43-4063-aaf1-9d29e9fc309d,Inbound,Returns,Return request,Good ,33ff42a0-dc7b-4669-94c6-eab1c451de66,07/08/2023 09:35,18/08/2023 17:02,18/08/2023 17:03,18-Aug-23,SIKAR,LifeStyle,290,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
59b10651-7842-4857-9727-c8f7fd173a1c,Inbound,Order Related,Order status enquiry,,0deeb584-8443-4d95-ad45-3fecf8fc4df4,16/08/2023 23:51,18/08/2023 10:12,19/08/2023 07:19,19-Aug-23,VARANASI,Electronics,1099,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
142aedc0-3ac4-4c36-8b07-e562050f4b7c,Inbound,Returns,Wrong,,07905ecd-1d46-42f5-a491-d31346705c17,12/08/2023 23:42,18/08/2023 13:32,18/08/2023 19:38,18-Aug-23,BAREILLY,LifeStyle,549,,Michele Kramer,William Park,John Smith,61-90,Evening,5
3aeaae97-38f4-40a4-91d8-cfb133c70106,Inbound,Order Related,Delayed,,12f5993b-c6ad-4a4e-a48c-0012c94b7ab6,,18/08/2023 14:50,19/08/2023 04:19,19-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
838682bf-2be6-4fae-a28f-db60c78697af,Inbound,Returns,Reverse Pickup Enquiry,,56d79667-24c0-4a54-9878-5180b38b4d9b,,18/08/2023 17:13,18/08/2023 17:15,18-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
6d712ce2-7104-4634-a16b-c0e8670180d3,Inbound,Feedback,UnProfessional Behaviour,,2056913e-415b-4fab-a844-3db47ba242b0,,18/08/2023 18:03,18/08/2023 22:24,18-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,1
fb31c86d-94e8-4858-8c2c-82e74ce3db4e,Outcall,Order Related,Installation/demo,Not good ,d3f6a1d4-bd58-4acc-9b0a-2cedb864d05c,,19/08/2023 15:06,19/08/2023 15:14,19-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,1
57007d39-6a26-4dc4-9b4d-ec0614a66f1a,Inbound,Order Related,Delayed,,6e04da0d-a6f5-4f93-8b43-e7d8f239fc27,,19/08/2023 20:51,19/08/2023 21:08,19-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a451dc2e-7d16-457c-bd6d-fd36af21037d,Inbound,Order Related,Installation/demo,,7da56c9a-165a-43ac-b37e-297652bcd20a,,19/08/2023 09:08,19/08/2023 09:10,19-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
a26b9a92-f7f9-44d6-ad75-73acc2674dc9,Outcall,Returns,Reverse Pickup Enquiry,,742f4da4-5f8a-48f1-805a-61c89aa79e76,,19/08/2023 10:37,19/08/2023 10:39,19-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
f890b380-ecd2-4849-b21d-af6b88a1962a,Inbound,Feedback,UnProfessional Behaviour,Nothing,519d1b93-ef1b-4718-b0bd-97322e8aaf82,,19/08/2023 14:51,19/08/2023 14:53,19-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
d94ba7d7-8e2a-4b8a-8c06-919da63b5c84,Inbound,Returns,Reverse Pickup Enquiry,,4cb7078b-a1e8-428f-a2a5-477163d7c297,,19/08/2023 17:49,19/08/2023 19:25,19-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
4e0a0b92-22bd-45b2-b78e-1d64e4b05a5a,Outcall,Returns,Reverse Pickup Enquiry,,1de80d85-7ac4-48a1-be9f-ffb7c899793b,,19/08/2023 22:45,19/08/2023 22:47,19-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b832a2b8-e11f-4d65-aae1-5cef2840c2ef,Inbound,Returns,Reverse Pickup Enquiry,Bad product(sound quality is poor),41a411b5-b192-4eee-9351-d39e9b6f454a,11/07/2023 23:50,19/08/2023 16:58,19/08/2023 17:19,19-Aug-23,BANKURA,Electronics,999,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,1
29fac3ca-6003-4c94-8424-e3292d364b54,Email,Order Related,Installation/demo,,55ecde5e-39a0-4bc0-aa0e-5f5a4b77327a,12/08/2023 22:52,19/08/2023 13:28,19/08/2023 20:31,19-Aug-23,PARBHANI,Home Appliences,12999,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
10014552-34ee-4ebb-8f85-8bbd3e6fc55b,Email,Cancellation,Not Needed,,9a6cc31e-474b-4b5b-ada0-ad2e95e322e6,15/08/2023 11:39,18/08/2023 11:57,18/08/2023 12:23,18-Aug-23,NEW DELHI,Home Appliences,1499,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
8f75bd86-e08c-4b8c-a804-04ae9d753a67,Outcall,Returns,Reverse Pickup Enquiry,,24e01d1a-a23d-48ef-879e-40a51cfbf78c,,19/08/2023 21:39,19/08/2023 22:14,19-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
c8e9b9d4-0b9d-4d11-8a67-f5181af62143,Inbound,Feedback,UnProfessional Behaviour,My order not diliver ,5e0848da-18bb-4ff5-b9b1-bcaa5fe1abbd,26/07/2023 05:14,18/08/2023 11:38,18/08/2023 15:30,18-Aug-23,AURANGABAD,LifeStyle,271,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
73b31dd5-5214-438e-a7a9-527101559d41,Inbound,Order Related,Order status enquiry,,fcfd3f09-81cf-4bcb-8b11-c0b31ea7245c,14/08/2023 15:18,18/08/2023 10:30,18/08/2023 10:31,18-Aug-23,BALLIA,Books & General merchandise,46,,Joseph Smith,William Park,John Smith,31-60,Morning,5
699aad2e-610c-401a-96d7-dfea1d7b2dff,Inbound,App/website,Issues with Shopzilla App,,3ecd08c5-db15-42b1-8da4-0306850d760f,,18/08/2023 11:32,18/08/2023 11:39,18-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
b1e463af-c87e-41f4-ba93-fa468d97b569,Inbound,Returns,Reverse Pickup Enquiry,,98c247bd-1334-4ece-9d45-84589d8446dc,,19/08/2023 06:39,19/08/2023 06:40,19-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
441ff8e6-8d6d-4a02-bb0d-fc6c21d3ad87,Inbound,Order Related,Delayed,Good service ,e4d5ee0c-21f8-48f1-8874-ce812918e885,,19/08/2023 14:00,19/08/2023 17:16,19-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
bd2f4700-a31e-4731-ab66-ea8971bc2c90,Inbound,Returns,Reverse Pickup Enquiry,,6da4e81f-99a2-4f0b-9b4d-8193d40cb51e,,19/08/2023 21:02,19/08/2023 21:35,19-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
a6aac7d4-6287-45c4-921f-de82091064f7,Inbound,Shopzilla Related,General Enquiry,,cbfba203-0620-4281-9fb0-8d06185cce81,,19/08/2023 23:24,19/08/2023 23:27,19-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
3ef5577f-24b1-42b2-8fa9-ba277f705baf,Inbound,Order Related,Seller Cancelled Order,,cb7cce15-2305-486d-b893-d20bbdeef5ea,,18/08/2023 09:35,18/08/2023 09:37,18-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
2016d95a-7c14-469d-9971-f89449e2ca29,Inbound,Order Related,Installation/demo,This product is rong sound,9f1dd110-73b9-401e-aa8d-7e702c07e841,,19/08/2023 09:04,19/08/2023 09:12,19-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
da941c56-27fe-4a4c-8fd1-b7a9054494e6,Inbound,Returns,Reverse Pickup Enquiry,,b601c534-ae3e-4d23-b417-e13cbb149f0c,,19/08/2023 13:18,19/08/2023 13:33,19-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
8ed4953b-01cd-45a9-a149-8f48175409a1,Outcall,Returns,Reverse Pickup Enquiry,,ef041a68-5b4b-4376-80c2-d57cb2074724,,19/08/2023 14:43,19/08/2023 14:44,19-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
93365ba3-d490-4b60-ba9a-90e38dd32902,Inbound,Cancellation,Not Needed,,05ca7e21-4b52-4c51-a26a-8255cad9c210,06/08/2023 18:34,16/08/2023 11:05,18/08/2023 20:29,18-Aug-23,SAHARSA,Electronics,153,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
9f1c5de3-9a98-4a85-8a36-990f0f59b795,Inbound,Order Related,Delayed,,ec1d2cba-b078-4aae-be9f-8d47969bdf1a,08/08/2023 21:34,19/08/2023 10:21,19/08/2023 10:23,19-Aug-23,PUNE,Books & General merchandise,393,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
4a64e1c8-0c4d-4c55-ab09-9fe8e944e201,Inbound,Product Queries,Product Specific Information,,51b0cd20-c634-439c-a0af-fc47392d1bf5,,18/08/2023 14:43,18/08/2023 14:56,18-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,3
400b1a73-7147-44a3-9286-59631e866b51,Inbound,Returns,Fraudulent User,,165a0814-c4e2-4c00-812d-7b70fe75fd4e,,19/08/2023 11:30,19/08/2023 11:53,19-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
e3d6ada5-328d-4dd0-95ec-64d209300d4b,Outcall,Returns,Return request,Thank,57764c4c-5495-4e23-bd1a-ed282e092374,,18/08/2023 08:51,18/08/2023 08:52,18-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,1
f95fa66d-ff72-4fa7-87fe-66b8497fc72f,Inbound,Returns,Reverse Pickup Enquiry,No comments ,8b913a5e-6172-46fa-9289-9c056f112cf4,,18/08/2023 18:46,18/08/2023 18:52,18-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
c539027b-96a5-4167-8211-b9e38c219c23,Inbound,Order Related,Delayed,Very comfortable with the customer support,4790bbee-4e50-4376-8dec-641ef4a0187d,,19/08/2023 11:29,19/08/2023 11:33,19-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
7037c956-e54c-4e14-8fc7-10572882c4f8,Inbound,Product Queries,Product Specific Information,,7e2ce1d8-2e9d-4ba9-9852-58eeb427169e,,19/08/2023 16:01,19/08/2023 16:28,19-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,4
447ef115-c9a7-49d1-a816-dc0555f15cce,Inbound,Returns,Fraudulent User,,25a90695-0484-4ff7-992f-8f415a135f3b,10/08/2023 16:00,17/08/2023 16:00,18/08/2023 08:07,18-Aug-23,GOBINDPUR,Electronics,659,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
4be529db-c00e-4882-8e5c-a567e9d215a7,Inbound,Returns,Return request,,4e4b7393-aaf0-4fb3-919c-d167d9517e89,11/08/2023 11:01,18/08/2023 10:00,18/08/2023 10:10,18-Aug-23,MUKHED,LifeStyle,449,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
4dd66d03-0575-4fc7-8e41-aaaef5bf6ecf,Outcall,Returns,Reverse Pickup Enquiry,,cc227592-4c99-4c8f-802b-7db5bd23a057,,18/08/2023 15:46,18/08/2023 15:51,18-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6e923404-8192-41f5-a005-a3a7879e7cd8,Outcall,Returns,Fraudulent User,Nice Guy supportive nature it's good for Shopzilla ??,73de7631-3d45-4d33-8d28-c66ed37e3f4f,,19/08/2023 15:43,19/08/2023 15:48,19-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d366d1c1-25cf-44c4-a72d-e7ea5d360203,Outcall,Order Related,Seller Cancelled Order,Close flp  if you don't have items promised by you to consumers that to you intimate them on date of delivery that product no longer available after getting confirmation and promises of delivery you are over booked products now you are out of stock don't take people  for granted ,2e0dafca-e83c-468d-9447-8545f8b01f4e,,19/08/2023 23:20,19/08/2023 23:41,19-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
df30ffc2-a8d7-42da-affa-0e592b829979,Inbound,Order Related,Installation/demo,,6dff4984-849f-41e5-b4e3-2c00431dc357,,18/08/2023 10:29,18/08/2023 10:36,18-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
85fd255c-f627-417c-a577-3f998a47e553,Inbound,Returns,Reverse Pickup Enquiry,,c007c927-34b7-463b-b51d-520d171223b9,,18/08/2023 15:06,18/08/2023 15:11,18-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
f213b691-ce0d-4434-a457-2670509b44ea,Inbound,Returns,Missing,It will be allover 5star if my problem solved with in 22 Aug and i get my refund in my account. ,e09da43f-b3f0-4b07-af4c-c51b928d1c2f,,19/08/2023 15:35,19/08/2023 16:03,19-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8a3fc00a-d152-4ad2-bb27-f7d23e6044a7,Outcall,Returns,Return request,very slow she takes 30mins to solve one issu really bad executive service totally dislike her talking skill i dont know how Shopzilla take her for this service...,d4a24848-4351-4f79-a14d-594fb66d88fd,,19/08/2023 19:04,19/08/2023 19:05,19-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
0227e968-328a-4621-ae46-afe837a3f0f8,Inbound,Returns,Fraudulent User,,9fc6dec7-13d7-4743-94b4-076345ae544e,11/08/2023 20:18,17/08/2023 09:19,18/08/2023 21:25,18-Aug-23,DINDIGUL,Books & General merchandise,309,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
c450d6e4-96b8-47e8-b2d1-e2f1a73d6ff5,Inbound,Order Related,Delayed,,94de8cc6-66d1-4cc1-ab5b-575a7b24f69d,05/08/2023 16:58,19/08/2023 16:11,19/08/2023 18:49,19-Aug-23,REWA,Furniture,10974,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
e6c36ec8-3451-4309-9e66-3370277998d9,Email,Order Related,Installation/demo,,4d274eb0-ce12-473f-ad90-38c866b34ddc,,19/08/2023 11:01,19/08/2023 11:14,19-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,3
3c7d18b0-755f-4dc3-9efb-ede130bd3125,Inbound,Returns,Reverse Pickup Enquiry,Received different product,d6deb4c9-7e08-4fbc-bb60-a9f4c9cb722b,,19/08/2023 18:29,19/08/2023 18:36,19-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
23cb97ab-7024-48b9-8aab-e8a30682ac63,Inbound,Order Related,Delayed,,47217c8d-14c8-4be0-858a-486014044bd4,08/08/2023 21:14,18/08/2023 14:17,18/08/2023 21:03,18-Aug-23,RAJAHMUNDRY,Electronics,715,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
bc3c18c7-6f9f-40c2-b745-45b69e86de3d,Outcall,Returns,Missing,,a71b8052-d5b4-4cfe-962a-dc0122ebb307,,18/08/2023 21:01,18/08/2023 21:02,18-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1d6201f8-687b-44f6-ae08-5a2062344715,Outcall,Payments related,Online Payment Issues,Very bed service ,3b9e82a7-1dd1-435f-ae7a-1d4a10152a49,,19/08/2023 17:11,19/08/2023 17:23,19-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,1
b9e557e2-b65f-4444-99fb-5ca7eeff74ec,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,201c7421-7c10-4ec2-921f-73db39006006,,19/08/2023 10:04,19/08/2023 12:23,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6336deb2-895e-4f60-806c-f5687a0d7d4c,Inbound,Order Related,Delayed,,b48373ec-7a81-46df-87b0-2b8f59ec9e1d,12/08/2023 22:49,18/08/2023 11:09,18/08/2023 11:11,18-Aug-23,THANE,Books & General merchandise,139,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
8da0215a-359d-4a82-93d4-2ec4333cd1f1,Inbound,Order Related,Delayed,Not providing solution of my problem.,969be98a-e95a-4ffe-a127-f00111fd9af3,13/08/2023 09:47,18/08/2023 14:53,19/08/2023 15:02,19-Aug-23,SAMASTIPUR,Mobile,38617,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
2ab02871-2700-4b03-8a75-360a03e24ef3,Inbound,Returns,Fraudulent User,I hope I get what was promised ,a4b4591c-3b2a-4798-b639-d9c333c727e7,11/08/2023 22:03,19/08/2023 22:46,19/08/2023 22:48,19-Aug-23,BELGAUM,Electronics,400,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1fd0569f-5852-4711-9a9a-fe0957ef72ab,Inbound,Order Related,Installation/demo,Left side charging problem,44007ddb-ece7-4a5e-aa0d-f75c8b5bbeff,,18/08/2023 09:05,18/08/2023 17:10,18-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
2a61290b-bf47-4a82-a53b-49f29f79005a,Outcall,Returns,Wrong,,4dbaf140-a3ef-4a30-aa04-310f4b31bd4a,,19/08/2023 09:08,19/08/2023 09:12,19-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
4ff1a57a-17f6-49db-83ea-a9a574d107b0,Inbound,Returns,Fraudulent User,,bc687298-df6e-4613-b7fa-e462b1c31c4e,,19/08/2023 12:23,19/08/2023 12:29,19-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a26292f2-d25d-4dee-ab15-a1eb99c64977,Outcall,Returns,Return request,,9a9e0aa7-18c0-4278-ba4f-aa9206edc073,,19/08/2023 16:00,19/08/2023 16:02,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
07e51739-8c75-4a21-961d-3b6502e001ed,Inbound,Order Related,Order status enquiry,,7bccf4e9-4d41-48ad-82df-8e98797acd9e,,18/08/2023 01:27,18/08/2023 01:29,18-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
d5491e4c-b675-4a02-9dd3-c27a3fde2427,Inbound,Returns,Missing,,579a7897-a4c0-4e31-82b8-7cb2a258ad6b,,18/08/2023 08:05,18/08/2023 11:42,18-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
451881a1-a10b-4753-979f-d5fd7849b5ef,Inbound,Returns,Reverse Pickup Enquiry,,9da1488a-aa7a-493e-a2f3-bc2ead35317b,,18/08/2023 09:28,18/08/2023 13:49,18-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
f7ed70d0-dd71-4bb7-98d7-2bd8ea896e9c,Inbound,Returns,Wrong,,6f022181-032d-4678-a8a5-6d6de2377f7b,,18/08/2023 12:36,18/08/2023 12:43,18-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
8db9a44c-7bca-471c-85a6-04591dcb89d8,Inbound,Order Related,Installation/demo,Thank you ????,4da93692-7dce-4297-8fce-f519ea6b56f3,,19/08/2023 18:16,19/08/2023 18:21,19-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
bdf8fe92-dad9-4da6-a0b2-ae25dd2a3436,Inbound,Order Related,Seller Cancelled Order,,65a6b3a5-e7bc-45fa-b429-e73fc0bfc55d,,18/08/2023 07:29,18/08/2023 07:42,18-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
aa9feddd-2522-46da-967c-d186bcd6894d,Inbound,Order Related,Delayed,Product replacement very bad but customer help is good,5617b3af-8eb5-4cf3-9bbd-b7d32141cf25,,18/08/2023 11:38,18/08/2023 13:47,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
f1d60ca8-bcf7-4153-a340-555b95a13702,Inbound,Returns,Service Centres Related,Thank you so much sir,ab958b9f-3697-487c-96dd-a743b69c9b5c,,18/08/2023 12:29,18/08/2023 12:37,18-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
b02b37d3-7a3e-4a03-9ab9-76588195de0b,Inbound,Order Related,Delayed,,55f77955-ae60-40f5-b3aa-6f1e6425ba83,,18/08/2023 15:35,18/08/2023 15:39,18-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
0231f6e3-3507-45e5-ab7f-78520e4edac5,Inbound,Returns,Reverse Pickup Enquiry,,2e5c2456-e2f3-403a-a169-5eb5504fe7dd,,19/08/2023 07:43,19/08/2023 19:28,19-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
71535563-0948-408e-8ebf-eee0ea7045cc,Inbound,Returns,Return request,Agent don't have knowledge..wht kind of people u r hiring Shopzilla... I total disagree ,fb647290-49bd-4cf7-819d-2c2c09aa62eb,,18/08/2023 13:48,18/08/2023 13:50,18-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
523f0682-7a76-495f-90da-da1139d175c1,Inbound,Returns,Return request,Good behaviour my problem is solved ,81a8c7d4-6467-4cc3-8e70-4abef97e3343,,18/08/2023 15:22,18/08/2023 15:23,18-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1c3546d7-20bd-4c05-b1bf-2f3f9fa3cd9d,Inbound,Returns,Service Centres Related,"Kindly give warrenty for this battery SMARTCELL ALREADY DIED, I PREVIOUSLY REPORT TO CUSTOMER SUPPORT TEAM... BUT SAYS ABOUT WARRENTY... KINDLY RESOLVE THE ISSUE, AND REPLACE IT. / REFUND... VERY BAD EXPERIENCE WITH Shopzilla. ",596775c9-40d8-41bc-837c-585bf3d4d981,,18/08/2023 22:25,19/08/2023 00:03,19-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
0806ef9a-e83d-4008-ac47-c654c04f7254,Outcall,Returns,Reverse Pickup Enquiry,,7cb50334-4fc1-4895-af6d-80eaf3ef239e,,19/08/2023 11:34,19/08/2023 11:37,19-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
5882c530-3ba8-41bf-a978-f30a5fca8349,Inbound,Order Related,Invoice request,"need second invoice of ambrane 40000mah, only one has been sent",ce37acd6-0870-4d97-a64f-315a5e49a8ba,,19/08/2023 14:07,19/08/2023 14:11,19-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,3
a14791d7-98c6-451a-9704-15a1e6d947f5,Email,Order Related,Delayed,,9abc41e7-14af-4f7e-8455-5f232e15b4ee,08/08/2023 21:28,19/08/2023 10:24,19/08/2023 10:47,19-Aug-23,JAIPUR,Home,246,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
52fc239e-2e83-4ec6-886b-3e76fecc942b,Inbound,Returns,Fraudulent User,Very good ????,2e30a216-cf10-4f81-ad8f-bf3348c44214,07/08/2023 22:46,18/08/2023 13:52,18/08/2023 13:55,18-Aug-23,BOKARO,Electronics,1199,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
cdf8e8cb-e135-4396-b114-317e2a82c7b5,Inbound,Offers & Cashback,Other Cashback,I hav very bad experience in Shopzilla its a very careless to customer,20fbfb6d-079e-42f2-813b-ff91728b302a,12/07/2023 18:02,17/08/2023 15:53,18/08/2023 17:09,18-Aug-23,BHUBANESWAR,Home,300,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,1
90cf9a32-cf7a-4039-8e7e-82130664cd8a,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,7df94d8a-1c14-4598-804b-2c817ca69f9c,,18/08/2023 09:59,18/08/2023 10:13,18-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
6d130e92-2803-4d60-b0c3-40dbe8af6257,Inbound,Returns,Reverse Pickup Enquiry,,bdc2b413-5986-45ba-ba4f-269a510948f8,,18/08/2023 13:54,18/08/2023 13:55,18-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
e36e431b-7f73-4a88-8788-d76eef4c0d87,Inbound,Order Related,Seller Cancelled Order,"Ms.   was unable to provide me with further escalation, nor was she able to provide me with the jurisdiction for litigation on my order nor the registered office of Shopzilla.",7eaedc04-6fe9-49ef-b79b-5e3a02fb964b,,18/08/2023 15:54,18/08/2023 16:06,18-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
20fb864a-745b-4619-ac23-24cf264ad1e7,Outcall,Returns,Fraudulent User,,99beccea-7b2f-451f-bc3d-2a25c0547180,,19/08/2023 09:07,19/08/2023 13:07,19-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
3df2162c-d617-4115-bae8-5ef9caa2bfa3,Inbound,Returns,Self-Help,,96d5f87b-ce81-4998-8e64-fcc9f60b0fbb,,19/08/2023 11:13,19/08/2023 11:16,19-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
8b0c53de-b3ec-4aaa-8249-e49ea3d3a6b1,Inbound,Order Related,Delayed,,3c804a97-0b09-4f46-b3ea-5f2d6450019f,03/08/2023 17:53,17/08/2023 21:54,18/08/2023 21:49,18-Aug-23,HYDERABAD,Books & General merchandise,7799,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
f03ec005-2d0b-4b2a-9f6f-1acdf5d9d9e6,Inbound,Returns,Reverse Pickup Enquiry,,48420c9f-aa7e-46e9-8b43-178548a9cf21,,18/08/2023 18:56,18/08/2023 19:09,18-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
03837b38-6c60-4b37-8263-d8bf2f75dbce,Inbound,Order Related,Order status enquiry,,437cf932-1431-4ca8-a066-d99ca9c87270,,18/08/2023 19:31,18/08/2023 20:54,18-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
3a128a0b-56d3-4cd1-a44d-44a724bd7f81,Outcall,Order Related,Installation/demo,,a72f25eb-afc8-400a-b3f8-e06d055f4fb5,,19/08/2023 08:47,19/08/2023 08:54,19-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
9fb2926a-d49d-485f-9e30-88260ff09519,Inbound,Returns,Missing,,144baf5c-567c-485d-b21f-3b9e419dd81f,,19/08/2023 11:24,19/08/2023 11:30,19-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
cd59c99d-02eb-4593-ac0b-9b933fc5bb52,Inbound,Returns,Reverse Pickup Enquiry,,b93d7a7f-4589-49b1-94fe-e60b0fadc970,,19/08/2023 16:04,19/08/2023 16:07,19-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
0a13164e-4856-4956-ad4c-d70af6e0522e,Inbound,Cancellation,Not Needed,,20302396-d8ad-464b-8cc5-583977a7f311,,18/08/2023 11:27,18/08/2023 11:28,18-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
29ed8120-fc52-4730-bcd4-677e1d4131e7,Inbound,Returns,Reverse Pickup Enquiry,,700913fb-172a-4382-b2cc-d2e3f301ee12,,19/08/2023 11:45,19/08/2023 11:48,19-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
f3ff9e19-2d25-4bf8-a9d4-ce5253bab585,Inbound,Returns,Service Centres Related,,74cb75d4-5248-4271-bd49-ce0a1136e957,15/07/2023 17:29,18/08/2023 14:27,18/08/2023 21:14,18-Aug-23,ALIGARH,Electronics,1599,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
e33d268e-872c-44aa-954b-412ad40d1aa6,Inbound,Order Related,Delayed,,6499c36f-8e2d-4910-946e-d1c1d3fdd79b,06/08/2023 20:41,19/08/2023 16:42,19/08/2023 16:52,19-Aug-23,FAIZABAD,Books & General merchandise,180,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,3
fc1ff9be-e1c0-4f06-b881-a17483de50b0,Inbound,Returns,Missing,,dd919cd9-b0d7-4919-b8fc-4579a09c56e3,,19/08/2023 17:22,19/08/2023 17:24,19-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
67d9d63e-2f0f-496b-aba7-31fe696f11ef,Inbound,Returns,Return request,,c99a571b-840e-4c18-811e-2d69d744e791,,18/08/2023 21:27,19/08/2023 00:14,19-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
0f6ac3cc-9a66-45c0-8b08-ca417567e44e,Inbound,Order Related,Delayed,,ea957290-ee28-419c-ac2c-ffb59783427a,,19/08/2023 05:56,19/08/2023 05:57,19-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
141c028c-8278-47ac-b982-551037a1369c,Outcall,Returns,Return request,Need to improve product delivery process like delivery boy taking pic with product what and how much along with customer ,07b773de-2a66-4f7c-97eb-1a64f4a092c0,,19/08/2023 18:27,19/08/2023 23:25,19-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
340aca2b-84e3-4f7e-b052-918900456f02,Outcall,Returns,Return request,"I would like to mention the girl name   from customer care , she was really helpful and i hope she had a good future ahead",5469ac4a-0043-4c25-ba5d-2a9fa4087ae3,,18/08/2023 15:50,19/08/2023 16:40,19-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
b36f97f1-d902-4142-a8e8-3b75240c1916,Inbound,Returns,Reverse Pickup Enquiry,,459cd84f-0fc4-4136-87c2-f5f6ebc862c0,,18/08/2023 20:38,18/08/2023 20:46,18-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,4
4b0f456a-84b0-41c9-8ed2-998e2db53fac,Inbound,Returns,Reverse Pickup Enquiry,,55c38293-5bba-4eee-9441-2ccd1e638767,,19/08/2023 17:46,19/08/2023 18:04,19-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1d54ffe1-d7e9-4fb6-89a7-186fa15af81f,Inbound,Order Related,Delayed,Thanks for castamar care,7cfa4eec-104e-4d44-b9a1-ce6b8c4ba575,15/08/2023 15:57,18/08/2023 20:26,18/08/2023 20:32,18-Aug-23,HYDERABAD,Mobile,9039,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fec150c8-9ee0-45a5-9c32-137f2c455e1e,Inbound,Returns,Reverse Pickup Enquiry,,42f9eed9-a4a8-4f0b-bcc2-5ac0662a3145,,18/08/2023 08:39,18/08/2023 09:20,18-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
de08ee96-5752-46d9-95ef-6d8af95108d3,Inbound,Returns,Reverse Pickup Enquiry,,5b1b6d36-0b68-452b-b4d5-df2572c49446,,18/08/2023 14:37,18/08/2023 14:44,18-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,1
485e5082-2cb7-42fd-b3dc-64415501e0f0,Inbound,Returns,Reverse Pickup Enquiry,,2c25fbb6-8ddd-4379-8a08-1882cb2edeca,,18/08/2023 14:58,18/08/2023 14:59,18-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
1ebd8917-b7e8-474a-87b1-36a1c8556e08,Inbound,Returns,Reverse Pickup Enquiry,,f9eac8f9-f08b-49ca-b14f-4e3074c29c5d,,19/08/2023 11:20,19/08/2023 11:23,19-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
d29cb499-425b-491d-862c-7f1623f1579a,Inbound,Returns,Reverse Pickup Enquiry,No,4d52110e-d4f1-4494-8351-ee3c219599cc,,19/08/2023 11:29,19/08/2023 15:38,19-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
6cccc8c1-842e-40fb-bfcc-5c43e53a422c,Inbound,Returns,Reverse Pickup Enquiry,,9874013f-51ba-4926-a873-4f000ae59b29,26/07/2023 12:12,18/08/2023 19:51,18/08/2023 20:18,18-Aug-23,JODHPUR,Books & General merchandise,1149,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
735c7d0c-5a2c-417d-be38-d831dbadb9b0,Inbound,Returns,Service Centres Related,,fd94b927-f108-4286-86e4-9d3e39bedae3,13/08/2023 14:31,19/08/2023 12:19,19/08/2023 12:20,19-Aug-23,MAKRANA,Mobile,11999,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
a28f8e5d-cb6f-4e5f-bd7c-4b9cb89c6967,Email,Returns,Reverse Pickup Enquiry,,a8f4dd0a-624d-46f2-9a3f-d50c53a62372,,19/08/2023 13:48,19/08/2023 14:13,19-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d2a7131a-a2ee-4685-b6cb-835df94c19c3,Inbound,Returns,Self-Help,,97218496-37e5-4b96-bed2-40d0b7eec2af,,18/08/2023 13:52,18/08/2023 14:15,18-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
dd191e22-c870-4794-a174-dd68c86e6cfd,Outcall,Returns,Reverse Pickup Enquiry,,d278ff45-d2ab-4f0a-8c75-8fbe09ac99cf,,19/08/2023 13:41,19/08/2023 13:58,19-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
a4781562-5f8a-4180-9376-c519360763b5,Inbound,Returns,Reverse Pickup Enquiry,,49b536cd-6980-4c3d-a393-a576e46a8f4c,,19/08/2023 22:20,19/08/2023 22:22,19-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
79c13a94-f09e-43c0-bfa7-1f4e78a686ef,Inbound,Order Related,Delayed,It was great to talk.,cafc1a91-be66-4424-b1df-4cc3f2a64aef,12/08/2023 19:22,19/08/2023 09:06,19/08/2023 09:16,19-Aug-23,BIHAR SHARIF,Home Appliences,1499,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
68feeff8-6f8f-44c9-83d4-43473f64ed1d,Inbound,Refund Related,Refund Related Issues,,58ca11c8-78e2-441c-91f5-367114f0f87b,12/08/2023 20:10,18/08/2023 13:28,18/08/2023 18:45,18-Aug-23,BELLARY,LifeStyle,3570,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
a6f3cfff-87a5-467d-8d9e-cc014f829dcc,Inbound,Cancellation,Not Needed,bad......bad...bad,da3a5b08-7c97-40b0-b462-9715fc112ad4,14/08/2023 00:14,16/08/2023 11:51,18/08/2023 07:04,18-Aug-23,HYDERABAD,Mobile,9999,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
6f12dfa5-95b9-4009-90f7-338ef925c93c,Inbound,Returns,Return request,,9d19b90c-5695-40ad-8df6-89e3388ea0f8,01/08/2023 12:23,16/08/2023 13:47,18/08/2023 14:29,18-Aug-23,MALDA,LifeStyle,399,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
81dd0961-1526-4005-906a-45ebd2a80820,Inbound,Returns,Reverse Pickup Enquiry,,aa5483b3-6b48-463b-a323-987b5f9f35ad,25/07/2023 12:39,17/08/2023 11:45,18/08/2023 12:39,18-Aug-23,GONDA,LifeStyle,3000,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
77606b92-54f3-41bf-9073-27dd89cc48d4,Email,Shopzilla Related,Signup Issues,,4e505c3a-25b0-44b5-834d-f3f68bfeda6e,,19/08/2023 22:47,19/08/2023 22:47,19-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
b8e72424-dacb-459e-b7e7-b40a79d2e3b0,Inbound,Returns,Missing,,62007183-83b2-47a6-838d-546510d93389,,18/08/2023 08:51,18/08/2023 13:58,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
40b9eeba-2597-4876-9cf3-61b07820ba2a,Outcall,Returns,Fraudulent User,,cd454e8d-f402-46a1-be1a-c0dd678646ec,,18/08/2023 20:36,18/08/2023 20:37,18-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
257aab76-00e8-4978-9718-0b2faba30186,Inbound,Payments related,e-Gift Voucher,,fee7beab-65b0-48f2-b10d-28a71dec9792,,19/08/2023 22:51,19/08/2023 22:52,19-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,2
35f13aa8-f84d-49f2-bc5f-d43707543440,Inbound,Order Related,Installation/demo,,300a1549-4514-4f5e-ae99-c6511c9bd768,14/05/2023 19:31,17/08/2023 20:59,18/08/2023 10:56,18-Aug-23,NEW DELHI,Home Appliences,3899,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8918a7c8-848b-45c5-9208-b86fea02cd2e,Inbound,Order Related,Installation/demo,Watch not getting charge  please help me  customer care  Watch is warranty ,8113b936-787e-4340-9cdf-a31544e548c2,,18/08/2023 11:55,18/08/2023 12:05,18-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
3d422f9f-c692-4571-a78b-822dce07ad43,Inbound,Returns,Reverse Pickup Enquiry,,ba42d762-82e1-4595-91f7-98318c7f971d,,19/08/2023 11:29,19/08/2023 11:42,19-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
6274defc-a6cf-49ce-94a7-bc396bcc8346,Inbound,Returns,Reverse Pickup Enquiry,,50092948-8a3a-4f07-a1aa-859cd5e148e8,,19/08/2023 23:50,19/08/2023 23:53,19-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
056d3974-b135-431f-b74d-ac6f902b950e,Inbound,Order Related,Priority delivery,,0ac701ae-2912-4770-b100-342559288755,31/07/2023 13:05,18/08/2023 11:07,18/08/2023 11:07,18-Aug-23,GORAKHPUR,Home,207,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
4194e53a-f9e5-409f-8a79-76c9ae6b619b,Inbound,Returns,Reverse Pickup Enquiry,,26a0c5b4-45a7-434d-82b7-31ebd6f67039,22/07/2023 22:11,17/08/2023 14:48,18/08/2023 13:11,18-Aug-23,AKBARPUR,LifeStyle,399,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,3
559c8157-c67e-423e-8806-c5ba868e6b7e,Outcall,Returns,Wrong,,881a2f9f-03d8-40ce-84f5-7794fd490322,,19/08/2023 19:09,19/08/2023 19:09,19-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
514d099b-d23a-45cc-896f-ecd0edb72009,Inbound,Returns,Reverse Pickup Enquiry,"Thanks to Mr.   for being there to help me out with the thing and secondly I am wondering if items or goods provided to the customers is actually going through any quality check, though it is not my business to teach but if there is any possibility that can be improved,it will be good for the Shopzilla's consumers and the clients.",d5f95cc3-ad16-4b33-be65-9e33b5c26d6f,,19/08/2023 19:45,19/08/2023 19:53,19-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
a1e76acd-f739-438f-8d26-de4fb0e9a19c,Inbound,Order Related,Installation/demo,,fbaad3b3-36cd-471c-a133-882e6822a065,,18/08/2023 08:29,18/08/2023 08:30,18-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
a85d1861-ec25-4439-927a-f273713a5c3f,Inbound,Cancellation,Not Needed,,bd9a983f-42ae-4731-b0ca-a12c1b7b9fc0,,19/08/2023 09:05,19/08/2023 09:06,19-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
e37e0416-35a5-40cc-a598-6be1e1627036,Inbound,Returns,Reverse Pickup Enquiry,She has a sweet voice.  ,8e2b2f12-55d9-4f1b-8c98-625c7cb100b0,,19/08/2023 10:15,19/08/2023 11:13,19-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
c932a1a6-fd2e-4b2a-8360-8b04de5254f2,Inbound,Returns,Reverse Pickup Enquiry,,7249b565-c493-4065-98aa-e544f919f524,,19/08/2023 11:04,19/08/2023 11:06,19-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
4518862f-5daa-4820-9109-f1c940db721a,Outcall,Returns,Reverse Pickup Enquiry,Bahut sunder ,79333c4f-638e-4c3d-80fa-721cd12a3a3f,,19/08/2023 12:42,19/08/2023 12:47,19-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
cf15e334-4a70-4b3e-8509-eb12b3fbbe9e,Inbound,Refund Related,Refund Related Issues,Thankyou so much ,57631ec2-2888-46b8-9545-4835522ce54a,,19/08/2023 17:12,19/08/2023 17:14,19-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
f349e0cf-7dd9-488a-bf3f-a467da7e4bc1,Inbound,Order Related,Delayed,very good ??,bb1d2232-1777-4b26-b833-3c1125bbb485,04/08/2023 20:05,18/08/2023 11:13,18/08/2023 11:14,18-Aug-23,PAURI,LifeStyle,1869,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
c96d5391-c630-4dff-898e-1038f26910a6,Inbound,Returns,Wrong,Thank you,b8ef41f2-da19-43fc-88e7-3a046e5a8d3b,,18/08/2023 15:14,18/08/2023 15:20,18-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
4b1f1bf8-7750-4c52-8daa-c9b0796d9bd7,Inbound,Cancellation,Not Needed,Very good ,5c3e5f25-2878-4c2e-a595-e20578dcbc1f,,18/08/2023 19:58,18/08/2023 20:00,18-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
b97388db-e351-4980-8567-b1cd451270d9,Inbound,Order Related,Delayed,Very nice parsonal ,755218af-5ffd-4f00-ab5e-2e1fdae1ecae,,19/08/2023 06:48,19/08/2023 06:51,19-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
f8165c4c-59c4-43e0-a901-c6efa27bcfe2,Inbound,Returns,Return request,,8abce6e1-caa1-4505-b1bd-a5c29b7b3d37,,19/08/2023 12:54,19/08/2023 13:24,19-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
67dab781-036e-42d1-bfde-529848dbdd43,Outcall,Returns,Reverse Pickup Enquiry,,f7ca3747-a6fe-4e41-9dd3-d307c08c369d,,19/08/2023 21:20,19/08/2023 21:33,19-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
c2ec6f1d-20fa-4a52-8119-b78746b499eb,Inbound,Order Related,Installation/demo,,8e49a82d-ff61-496e-8c0c-4102eab2a41e,24/07/2023 10:16,19/08/2023 21:41,19/08/2023 22:27,19-Aug-23,PITHORAGARH,Mobile,18999,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
6462ab82-21d6-4ec0-904a-b80aeca53cba,Outcall,Returns,Reverse Pickup Enquiry,,b41ba48b-443c-4596-99e1-283c323d27dc,,18/08/2023 17:54,18/08/2023 19:29,18-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
f55df754-b212-4c85-94a8-27b806fcc539,Outcall,Order Related,Invoice request,Solved,857274ea-72f7-4ba1-8312-1a8401020c2a,,19/08/2023 08:58,19/08/2023 09:03,19-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
2cb8435c-f785-4699-a36f-f40a47ea0f89,Inbound,Returns,Return request,,58b7f518-c42f-4d16-acc4-22d330c1faba,,19/08/2023 10:04,19/08/2023 10:06,19-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a33a06b5-0f0e-452e-abdf-0505cdcbf8c7,Email,Order Related,Delayed,,26492007-f17f-4e45-ae32-6f13264000e7,12/08/2023 14:09,19/08/2023 12:05,19/08/2023 12:07,19-Aug-23,VADODARA,LifeStyle,3499,,Michael Pitts,William Park,John Smith,31-60,Evening,5
10f8c49f-9684-41bb-a9a9-2432c140c3bd,Inbound,Refund Related,Refund Enquiry,"Due to wrong display of size chart customer chooses item of wrong size and when the item of wrong size is delivered to him, and he wants to return it and wants proper size item in exchange, he is not allowed exchange. The item is allowed to be returned after deducting some return charges.This is precisely what happened with me.   Kindly tell me what is my fault. I expect your reply to my grievance.",3328d75f-cb42-4826-8127-ee8acaa60d2e,,18/08/2023 09:08,18/08/2023 11:38,18-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
5076acd8-9744-42bf-8662-41e693716587,Inbound,Order Related,Delayed,,943f3b73-c4e0-4b49-a81d-4938e5a34cd8,,18/08/2023 16:39,18/08/2023 16:40,18-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3ccf3b7b-d1d0-4a1e-8ecc-41128eec6de4,Outcall,Returns,Return request,Satisfied ,ac024816-a048-4331-baa8-a84c218c63e1,,19/08/2023 08:37,19/08/2023 08:47,19-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
98317177-2f26-46de-9984-5a9d8e55fff3,Inbound,Returns,Reverse Pickup Enquiry,,612e7199-1f07-4a7a-b884-42dada33cf8e,,19/08/2023 17:36,19/08/2023 17:40,19-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
6a561c39-faa5-44fe-87e1-0425a777c896,Inbound,Order Related,General Enquiry,,b1cb547b-c16d-4939-83ca-cbdc28d9613d,,18/08/2023 18:54,18/08/2023 18:56,18-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
1085569a-a450-402e-9197-b0b7afcb72ae,Inbound,Order Related,Installation/demo,,f86362d8-383a-4234-95c0-159d4b4a811c,,18/08/2023 23:57,19/08/2023 00:04,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
7346c46d-d56a-4330-8064-9aac571d4fa7,Inbound,Order Related,Seller Cancelled Order,,bd562dc4-f6b9-476a-8bef-dad20bb675d6,,19/08/2023 15:10,19/08/2023 15:11,19-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
af63f068-b4b5-435a-9cc8-152f2c852860,Inbound,Returns,Reverse Pickup Enquiry,,35139780-bd26-4fb2-90ab-067aa9a2fdff,,18/08/2023 14:30,18/08/2023 14:34,18-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
ef453c76-4101-4de9-9b38-509a952f57b9,Inbound,Order Related,Installation/demo,,6302800a-bb57-41e1-a8ed-d4d057eb8561,,19/08/2023 10:26,19/08/2023 10:50,19-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
efa6e790-a57d-46bc-a9f5-331362bd4328,Inbound,Returns,Service Centres Related,,dd3d1c89-1aee-4973-ac8d-9529b157bf28,,19/08/2023 16:07,19/08/2023 17:01,19-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,2
0bd2f118-8e1a-468e-af7a-43eb0938c3b7,Outcall,Product Queries,Product Specific Information,,3ad234bf-ff64-4f9c-8552-6c2fd037df59,,19/08/2023 16:13,19/08/2023 16:28,19-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3905d391-480e-4aa0-bf19-5769eb544685,Inbound,Returns,Reverse Pickup Enquiry,,75605392-0057-4231-9bc4-18a457b1b7b8,,19/08/2023 17:53,19/08/2023 17:55,19-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
c85ddfab-7216-4718-b074-abca3e6190fa,Inbound,Order Related,Delayed,,f15dfc9b-313b-45fd-99a2-0b9b31e5b952,08/08/2023 21:49,18/08/2023 12:31,18/08/2023 17:34,18-Aug-23,ATPADI,Electronics,1321,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,4
7223ab9f-1acc-46f1-9e36-4f8cee586744,Inbound,Returns,Reverse Pickup Enquiry,,5bf0e348-4ea5-4253-aca2-0d22888db8eb,18/06/2023 22:16,17/08/2023 17:07,18/08/2023 08:29,18-Aug-23,JAIPUR,Electronics,1099,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
5eabe3fe-8b70-44e6-8e91-5d1f654bc0c5,Inbound,Returns,Reverse Pickup Enquiry,,6b1a74ce-6892-4ff2-8d3b-b6bbf551591b,,19/08/2023 07:14,19/08/2023 09:08,19-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
4c7fb5c2-0370-483b-8975-d897ba5d244a,Inbound,Returns,Return request,,811b2ac4-e2a4-4f36-b889-297494d3f88c,,18/08/2023 11:50,18/08/2023 11:54,18-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
73a77e52-e714-4aeb-a355-776f2cbc810d,Inbound,Order Related,Invoice request,,b2e15d3c-d411-458a-a301-9f256407e33e,,18/08/2023 14:55,18/08/2023 15:05,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
2b8dc9eb-7de5-41fe-ab1b-6c998075ab87,Inbound,Returns,Service Centres Related,,d1f98ae0-75e8-4ed7-b606-7f17dcf52dec,,19/08/2023 01:09,19/08/2023 01:16,19-Aug-23,,,,,Trevor Villarreal,Elijah Yamaguchi,Michael Lee,31-60,Morning,3
7d39b2a6-3497-4faa-a939-34e408a73de0,Inbound,Returns,Reverse Pickup Enquiry,,35a52614-a032-4b77-8b4e-86c38d640003,,19/08/2023 15:08,19/08/2023 15:14,19-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
3774f0cc-508d-4e90-8a91-cab41bf0ea07,Inbound,Refund Related,Refund Enquiry,,6c03ae44-9412-43a4-b846-d339abff9c13,,19/08/2023 09:33,19/08/2023 09:36,19-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
26a3ad4b-d9fc-4e1e-bf0a-a5028343db80,Outcall,Returns,Reverse Pickup Enquiry,,74b57338-85d0-4ad0-9a9f-cb2727bbc644,,19/08/2023 10:34,19/08/2023 10:36,19-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
f0023e0f-6ba2-4f47-ac40-47d1c9754e6f,Outcall,Returns,Reverse Pickup Enquiry,,74296b92-db4d-4b92-8358-3b4c5801514f,,19/08/2023 18:09,19/08/2023 18:11,19-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b0d1cd4d-7a64-4fa4-a7cb-9c5eb750ed93,Inbound,Order Related,Priority delivery,,383a5889-8926-4e56-b951-ca4809605bc2,,18/08/2023 11:57,18/08/2023 12:30,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
01e433b8-f447-42af-aff9-b6084c92b568,Inbound,Returns,Reverse Pickup Enquiry,,0035b190-ae8c-432a-83e0-d7c9c390063c,,18/08/2023 19:30,18/08/2023 19:43,18-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b4a0a32d-f513-4410-ab94-17cc78f63c9f,Inbound,Product Queries,Product Specific Information,Dublicate product ,511de7d8-6888-4443-b9ad-abd2044e75b3,,18/08/2023 17:44,18/08/2023 18:00,18-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,1
40d9255e-d0af-4641-a65a-dfc2b3ece7fa,Inbound,Order Related,Order status enquiry,,ea3f408d-9282-4fed-97b8-c77f08d3c29a,,19/08/2023 18:59,19/08/2023 19:00,19-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
ff266d3c-8b41-4815-99b6-0b1d2509d52f,Inbound,Order Related,Delayed,,59cb0e13-e5be-40fd-86ab-7c925be9e445,12/08/2023 18:32,19/08/2023 15:20,19/08/2023 15:26,19-Aug-23,NURPUR,Mobile,13999,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
fd49de7f-b76d-4df3-a29f-879032563bad,Inbound,Returns,Reverse Pickup Enquiry,Good??,35083969-45d9-46b5-b95c-c7da753db856,,18/08/2023 19:05,18/08/2023 19:08,18-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
fecd5f67-95ba-4ab1-b906-94cedf460854,Inbound,Refund Related,Refund Enquiry,Super ??,2a4ec78a-19fc-4103-b65e-44db0a37c01a,,18/08/2023 20:43,18/08/2023 20:47,18-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f8425034-ed82-4ad9-a37b-1b9ee5fca52a,Outcall,Returns,Reverse Pickup Enquiry,,857903cd-78bc-4c5e-bf0d-97b3df91a7dc,,19/08/2023 08:08,19/08/2023 08:09,19-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
25197958-d8b3-4f9a-99d7-731af7e56ccd,Inbound,Order Related,Installation/demo,Customer service not good sometime,4f30e284-0202-4993-a3da-5e9640886ebd,,19/08/2023 12:01,19/08/2023 12:24,19-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,1
abe71ad3-5970-4d8d-93ef-e01c2ecfedcd,Inbound,Feedback,UnProfessional Behaviour,  diya aur koi help nhi ki sab frod kar rahe hai ,0c376344-2ea1-4d66-98aa-c37ab2af9648,11/08/2023 12:22,18/08/2023 11:48,18/08/2023 12:26,18-Aug-23,LUCKNOW,Home Appliences,8990,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
62f6d08a-bca4-4c18-9f3d-da5598c74c70,Inbound,Returns,Missing,,661bd4ff-f1a5-4119-a437-d3676280a3be,12/08/2023 13:46,16/08/2023 14:37,18/08/2023 07:11,18-Aug-23,JAMNAGAR,Books & General merchandise,269,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
f9f3be47-362d-47f3-8143-b34587a45146,Inbound,Feedback,UnProfessional Behaviour,If you allow to send file/recording in case of misbehave from your delivery person,4416cc0f-d7fc-4cfa-aee1-1a6ae75df800,15/08/2023 21:42,18/08/2023 15:12,18/08/2023 15:14,18-Aug-23,SITAPUR,Home Appliences,17690,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7c040b95-46cd-48d4-bca5-a3b32ec3e890,Inbound,Returns,Reverse Pickup Enquiry,,3652d1a4-3429-4f54-a9f5-4b4f7f556c4e,,19/08/2023 08:29,19/08/2023 08:33,19-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
4b5b7180-b40d-4344-b9e3-f6c91e8abc9f,Inbound,Returns,Reverse Pickup Enquiry,,b2a2b513-98d2-45d5-b2e0-1349b7902ebb,,19/08/2023 22:31,19/08/2023 23:13,19-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
39c65f4a-06d6-456a-b3b1-7beee59077b6,Inbound,Returns,Damaged,Nothing ,9fd94ba9-58c0-4c75-8a1b-c8ad7aa5ec90,11/08/2023 12:14,18/08/2023 07:04,18/08/2023 07:07,18-Aug-23,CUDDAPAH,Home Appliences,1699,,Timothy Grant,William Park,John Smith,31-60,Morning,5
99a8f40c-c8af-4db3-8367-d052bf2631da,Inbound,Order Related,Order Verification,,8264cd3a-af0a-4f4a-8c93-1ad253f8db57,,18/08/2023 10:18,18/08/2023 10:39,18-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,1
fe6bce1f-d74b-429c-99a2-4ea2baf0bf65,Inbound,Returns,Reverse Pickup Enquiry,,32009cc1-53ae-4752-a9d2-a44e1f0315ce,,18/08/2023 10:30,18/08/2023 10:51,18-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8c7dd691-fa47-4202-9e2c-58187ea6cc63,Inbound,Order Related,Delayed,,fa5eb6ec-97d2-4ad7-bf3e-a0e1c22d8d18,,18/08/2023 19:30,18/08/2023 19:34,18-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
bad764bc-65f9-4622-9144-343333c253e3,Outcall,Returns,Reverse Pickup Enquiry,,058ab89c-97d6-4043-b26c-5e35c9dd5923,,18/08/2023 20:18,18/08/2023 20:23,18-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
84a90f07-07ce-4afd-aae7-b8397ddb87fa,Inbound,Order Related,Delayed,,78c2a857-efda-4fa7-9e51-a29201126c07,,19/08/2023 12:14,19/08/2023 12:19,19-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
29ce0ae4-d5a6-4241-a310-2451e1c1f72a,Inbound,Returns,Technician Visit,,a49535df-d12e-405b-ad47-e076c7ec0836,04/08/2023 19:49,19/08/2023 05:15,19/08/2023 05:18,19-Aug-23,TUNDLA,Home Appliences,10499,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
aeb9fed7-6473-4a6b-8d53-43c82b5ec368,Outcall,Returns,Reverse Pickup Enquiry,,73f8a028-a5ff-4055-8f6e-11003c32ccb8,,18/08/2023 08:48,18/08/2023 09:12,18-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
e934fb41-350e-4bb9-b836-77e9fd724fa4,Inbound,Product Queries,Product Specific Information,,ca4fce10-2c06-49ce-96e6-b996c50d3193,,18/08/2023 14:24,18/08/2023 14:30,18-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7b777e93-717d-478a-8baf-892acd132147,Outcall,Returns,Reverse Pickup Enquiry,,52d29509-7e13-4f77-a99f-877a7115b795,,18/08/2023 21:00,18/08/2023 21:02,18-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,1
a166474c-e519-4097-a29c-6e871a84ce09,Inbound,Returns,Missing,,98c501b2-2939-49cd-997a-624e8bd179a5,,19/08/2023 16:17,19/08/2023 16:26,19-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
1a8597b4-14dd-41ec-9812-a33e63b46dce,Inbound,Returns,Reverse Pickup Enquiry,Nice experience to talk ,84ba2149-d542-4ad9-ac20-453579112cf9,,19/08/2023 17:38,19/08/2023 17:48,19-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
731a3e04-af23-404c-983b-410c1ced4cfe,Inbound,Returns,Reverse Pickup Enquiry,,697774ca-8354-4a7b-9099-58cb11e0c14e,03/07/2023 16:34,18/08/2023 18:06,19/08/2023 13:09,19-Aug-23,JAIPUR,Home Appliences,1999,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2229b4d1-7588-4435-9b34-6b114d36378a,Inbound,Returns,Reverse Pickup Enquiry,,85637280-64c9-4d63-beb8-33a9bbfb09a4,,19/08/2023 13:09,19/08/2023 13:10,19-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
2c9ec9de-8186-41ed-bbfc-487566bd1a50,Inbound,Product Queries,Product Specific Information,,bc91711b-6115-4b26-baf5-87d130ac8de5,,18/08/2023 20:44,18/08/2023 20:47,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fe5f24b0-a2ae-4612-8ede-540a3255efa0,Inbound,Returns,Return request,,1a316309-a75e-4396-91e6-f62fccb1de8a,,19/08/2023 12:35,19/08/2023 12:40,19-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
33de474b-114a-4125-b5d9-c169541328a7,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,66488f87-2c26-40ec-ad72-d8a8554f6d3e,,19/08/2023 15:07,19/08/2023 15:08,19-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
87147855-9ad4-4465-b3b5-9c43ac6594ba,Inbound,Returns,Reverse Pickup Enquiry,,15c25760-fdec-49b3-9007-c2eccdda871f,,19/08/2023 17:05,19/08/2023 17:10,19-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
1b127776-7bdb-44f7-bfc7-347a34dda7e8,Inbound,Order Related,Order status enquiry,Good ,5d087f53-642e-4f44-b374-1d57cf36314a,14/08/2023 16:30,18/08/2023 16:44,18/08/2023 16:46,18-Aug-23,HYDERABAD,Mobile,28999,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
88014628-b5a6-4ce2-9b8d-0d53ecf0b991,Outcall,Feedback,UnProfessional Behaviour,,f77a80ca-bda3-4d46-a431-a94ac8d70370,,18/08/2023 17:23,18/08/2023 17:25,18-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
a685730f-7116-4dc6-9e23-81c6c9031e99,Inbound,Returns,Return request,,276b8065-8aa8-4387-ae32-d66c35ab537a,,18/08/2023 19:49,18/08/2023 21:08,18-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
98fa6c29-7692-4ff0-b03c-4f12bea5fe8c,Inbound,Offers & Cashback,Other Cashback,Ok,4ccaf2ee-8092-4c44-a397-948efe494cce,,19/08/2023 10:45,19/08/2023 11:06,19-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
82f0bd8b-d2b6-4b36-a856-48317f6f5a03,Outcall,Returns,Product related Issues,,9b26aa28-bf22-49c2-bca1-98c6f01b90e6,,19/08/2023 14:13,19/08/2023 15:01,19-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
2c91ce8c-290b-40af-8e61-16e3f3339329,Inbound,Returns,Reverse Pickup Enquiry,Very good ,63c1716c-3e99-4b52-9bc5-d37275280ae4,,19/08/2023 15:36,19/08/2023 15:43,19-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
b3438657-8c88-4af4-a642-605550f2287a,Outcall,Returns,Reverse Pickup Enquiry,,df4f0fb7-8f34-4bd5-af14-8b3ecbdc8f40,,19/08/2023 21:59,19/08/2023 22:06,19-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
caed6dc7-2257-4569-b09d-2c4d2e1a9343,Inbound,Returns,Reverse Pickup Enquiry,Make less time for resolution ,bc0e4f27-d831-4d6c-90dd-f7805242f1d4,13/08/2023 12:17,18/08/2023 06:36,18/08/2023 10:39,18-Aug-23,BANGALORE,Books & General merchandise,101,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
4862a85f-3509-47f4-89a9-537907dc3c09,Inbound,Returns,Return request,,ff2b1542-48a1-4c32-98cc-6e23c45ae755,,18/08/2023 14:22,18/08/2023 14:25,18-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
7efbcaa9-a0af-4b21-8fbd-e397ed36b781,Outcall,Returns,Missing,,5ad0fa2c-69bc-4698-9196-4f5ee16dc583,,19/08/2023 18:32,19/08/2023 18:33,19-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
aa8b8adc-a9ff-4c56-9d5a-2b937babf0e6,Inbound,Returns,Fraudulent User,Nice experience on call ,b0cf6ca3-d072-4487-be2b-7da5cb1d31fa,,18/08/2023 06:09,18/08/2023 06:13,18-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
56417cf6-e930-49c5-96d1-79bc03f0146a,Inbound,Returns,Return request,,d8d79655-94cb-4ce9-b393-deb0d04fc4d7,,19/08/2023 13:25,19/08/2023 13:54,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
acbd1814-4906-4e4d-b1ed-525af6f48c0d,Outcall,Cancellation,Not Needed,,0cf45e2a-83d4-4cd7-916c-0ae04643e9fc,,19/08/2023 14:34,19/08/2023 14:36,19-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
e8903f7f-0a19-412a-be55-dcf4eedd3395,Outcall,Refund Related,Refund Enquiry,,ea02d802-45fe-43e3-86d4-f51c6b2b1bf6,,19/08/2023 15:53,19/08/2023 15:54,19-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,4
9e51cef5-90ac-4338-911e-d3775e84b328,Inbound,Returns,Reverse Pickup Enquiry,,889307eb-64a1-4cea-9148-9692ca21c85a,,19/08/2023 16:47,19/08/2023 16:56,19-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
953d0c77-c98e-4a6a-92b1-0284f00ad28b,Inbound,Cancellation,Return cancellation,,08b88106-880f-4186-92e4-3a679b35d97e,,19/08/2023 17:50,19/08/2023 18:00,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
e48d5415-7ae1-42cf-b1e9-75a6e94afda2,Outcall,Order Related,Order status enquiry,G,b5ef83c3-ef68-4fe3-8402-b84420a10dbc,04/08/2023 20:05,19/08/2023 13:04,19/08/2023 14:04,19-Aug-23,SARAN,Electronics,1049,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
20768a7e-8848-4649-9288-59de57162d30,Outcall,Returns,Reverse Pickup Enquiry,,be91a7ce-f759-4926-8ae2-14ae82e7530b,04/08/2023 20:04,19/08/2023 07:58,19/08/2023 08:00,19-Aug-23,CHENNAI,LifeStyle,2379,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c8a51f94-b4ba-4a40-aa7b-a1b1724e32d4,Inbound,Returns,Reverse Pickup Enquiry,,c266c194-2ca9-4ed9-8139-66018b24e356,09/08/2023 06:05,18/08/2023 09:07,18/08/2023 09:08,18-Aug-23,BARIPARA,Mobile,703,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
70ddad31-9384-4d46-8bee-bf6044958129,Outcall,Order Related,Order status enquiry,,93dd651b-c6fa-4d5a-8ee3-9caf4a4a67d5,15/08/2023 01:23,17/08/2023 20:40,18/08/2023 07:48,18-Aug-23,CHENNAI,Electronics,99990,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0dbf6018-8d39-4b57-8074-bea4624c3854,Inbound,Returns,Reverse Pickup Enquiry,,dccfb250-ba8e-4b88-970b-04d4c9291b29,,18/08/2023 13:09,18/08/2023 13:13,18-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
afa05d66-9cc4-4b2f-a0f5-fb3a0647a936,Inbound,Returns,Return request,,d77a1dc8-52e5-4ba2-8deb-7b4b02756cd7,,18/08/2023 14:02,18/08/2023 14:04,18-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
c4d35bd1-98c7-441d-b1ea-c5806983843c,Inbound,Returns,Reverse Pickup Enquiry,,6cb1933b-8de8-4dab-8498-78e0b3bd4c59,,19/08/2023 11:02,19/08/2023 11:05,19-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,3
665b565a-a47a-459a-8654-af43d4d0d1f1,Inbound,Returns,Reverse Pickup Enquiry,Your call service   is very good but delivery boy is not good at all,a8d40976-811b-426e-be27-aa815ee42643,,19/08/2023 18:51,19/08/2023 18:52,19-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
1a80ffcc-ec26-45e3-a48b-8282b1ee3808,Outcall,Returns,Return request,,1586d49c-5148-4cde-9ac1-7a4e60b7b204,,19/08/2023 20:11,19/08/2023 21:53,19-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
1cbccacb-9e3f-4148-be7c-13f09c52eff7,Inbound,Returns,Reverse Pickup Enquiry,Good,09f504a5-0936-436a-9303-185566039262,,18/08/2023 06:09,18/08/2023 06:12,18-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
9b21f4f0-e615-4656-a9e6-11a9df452d40,Inbound,Payments related,e-Gift Voucher,,89761573-8e1a-4136-8d7c-109a22744149,,18/08/2023 12:08,18/08/2023 14:01,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
6992191f-a3b9-4be4-a1d8-424370858a92,Inbound,Order Related,Installation/demo,,6e9b21fb-8013-488d-a27f-4893bbc7ef59,,18/08/2023 20:17,19/08/2023 02:57,19-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
0eef4f35-9a30-42c0-9681-e55fd309373e,Inbound,Order Related,Delayed,,e21ae982-3d20-4082-8d8e-e86bb0ba26b4,,19/08/2023 20:34,19/08/2023 20:37,19-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
22e8ac56-2a64-4f28-a534-274b15a14ab3,Inbound,Order Related,Installation/demo,Very nice,603b2a83-a28f-4a8e-89d2-6a5df3b41544,,19/08/2023 14:00,19/08/2023 14:03,19-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
57ff70d2-25b4-45c8-87a6-332b371c835a,Inbound,Order Related,Installation/demo,Pls update my retrun policy option make compplete the process ,78477bf3-bfed-40bd-b59b-5da009d15fdd,,19/08/2023 18:22,19/08/2023 19:33,19-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
c91b4a96-3a22-4656-a721-6f421d84b5de,Outcall,Refund Related,Refund Enquiry,,7afa8fd4-1508-4bff-892c-9d5d3a2be55d,16/08/2023 12:44,18/08/2023 14:09,18/08/2023 14:12,18-Aug-23,SOUTH GOA,Mobile,16999,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
950b77bc-ae24-467d-823a-92045bcdba85,Inbound,Returns,Reverse Pickup Enquiry,,a377e006-6c37-49d3-8e1f-06942a665cc1,,18/08/2023 19:02,18/08/2023 19:37,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d10c45bd-b6f2-4d38-bbe0-1b2aaa0b2db0,Outcall,Returns,Return request,,dd71c0a5-b9a9-424b-8eff-1b2f15073447,,19/08/2023 20:44,19/08/2023 20:45,19-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
0f900dd2-41a5-4a4a-a29b-060d5441e831,Outcall,Order Related,Installation/demo,,8e621a5b-eeee-4f88-b686-3f617f615001,,19/08/2023 22:31,19/08/2023 23:02,19-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
dd989caa-1615-4790-9835-668cfbae75c4,Inbound,Returns,Service Centres Related,,5432d7a8-7f97-42a4-a582-693d321d8fe0,25/12/2022 20:19,17/08/2023 10:45,18/08/2023 11:11,18-Aug-23,CHANDIGARH,Electronics,1195,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
4ed674a6-0679-490c-878e-0178d71921dc,Inbound,Returns,Reverse Pickup Enquiry,,56d5d6ed-db98-43fb-ae0d-3ecc64161170,11/08/2023 22:25,17/08/2023 22:57,18/08/2023 12:11,18-Aug-23,KARAIKAL,Books & General merchandise,83,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
9b29bbb2-b3de-4259-bc84-27484bc8a502,Email,Refund Related,Refund Enquiry,Super ????,7b967daf-8e81-4edb-a119-9af2bdabac4d,,18/08/2023 20:46,18/08/2023 20:48,18-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
535d792e-a82c-41f5-b42d-584d0ed7cbe5,Inbound,Returns,Reverse Pickup Enquiry,Good ,0ee7fd05-fc1c-4c92-9933-d9f89de42320,,19/08/2023 17:14,19/08/2023 17:55,19-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
1dc6cf2a-b8da-478a-9a24-e53e253b5003,Email,Others,Call disconnected,Very good ,c7ce701f-e5ec-4a3f-b047-6996f58c762a,,19/08/2023 13:03,19/08/2023 13:08,19-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
6c2e461b-02d2-491e-93aa-0346141f0687,Inbound,Order Related,Installation/demo,,4ebd2d20-64a6-4a0d-a8d2-f50717afebf7,16/12/2022 17:18,17/08/2023 16:42,18/08/2023 10:39,18-Aug-23,NAGDA,Home Appliences,20999,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
d80ea257-db0c-4eaa-b42a-0b9367ef51ab,Inbound,Order Related,Seller Cancelled Order,,62f7ef96-26a5-445e-b69d-63cc96e76f48,05/08/2023 23:51,17/08/2023 22:57,18/08/2023 11:04,18-Aug-23,GREATER NOIDA,LifeStyle,442,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,1
42a4c8c1-c4bd-4726-9e0a-bbaa00b2712c,Inbound,Feedback,UnProfessional Behaviour,Well,48b2540d-97d4-46d7-8aaf-593d7b94d342,,18/08/2023 19:13,18/08/2023 19:15,18-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
d1e6ab2d-7140-4853-8a1e-222e8a0e05b4,Inbound,Returns,Damaged,,3d0d57c4-5d44-4a08-a025-ee9755606573,,19/08/2023 08:53,19/08/2023 08:54,19-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
9b416e88-f25f-4f1f-a11b-319c0c664591,Outcall,Order Related,Installation/demo,,7db9eddf-b540-4d2f-badf-3f06eb047e14,,19/08/2023 17:22,19/08/2023 19:16,19-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
9504af2c-09a0-4d53-a5d8-56762e07b031,Outcall,Returns,Reverse Pickup Enquiry,??,7769d6ce-8afb-4f09-be58-9bb6043707ae,,19/08/2023 19:08,19/08/2023 19:10,19-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4bc89f36-7dae-4e36-8bf1-04996ce4aa09,Inbound,Order Related,Installation/demo,,08ffe5ab-0f45-41f2-a3e2-1af694367cfe,,18/08/2023 13:28,18/08/2023 22:17,18-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
65a900b2-1512-4cbb-b6b8-274c2bbd38d8,Inbound,Returns,Reverse Pickup Enquiry,,8345f6fa-1b56-42ec-a9e5-2e4e3de1fab2,,18/08/2023 22:40,19/08/2023 00:04,19-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
9aa2e7e3-02fb-4f90-a36c-14b7da01de34,Inbound,Returns,Wrong,,9fbc72dc-7cb4-43f4-80cc-6c04576cde2b,,19/08/2023 01:14,19/08/2023 01:18,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
cb2b7a7a-d9fd-4676-952b-ffe9096c0b98,Inbound,Shopzilla Related,Signup Issues,,67148711-b09d-4673-ad5c-260ba75f39e4,,19/08/2023 08:37,19/08/2023 08:38,19-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f42e3acc-a9f4-49c5-a355-b813291e6736,Inbound,Order Related,Delayed,Return policy be clear ,0b52c5e6-e96d-408b-a08b-9de67ff3cb9f,05/08/2023 09:21,17/08/2023 09:47,19/08/2023 22:02,19-Aug-23,PATNA,Home Appliences,32490,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
8b7613e9-4acd-40b3-9684-63c94a72fc56,Outcall,Payments related,Online Payment Issues,,73b91440-483a-45c3-85b0-0600f855e06e,,18/08/2023 18:35,18/08/2023 19:32,18-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
364e086c-9e4f-48cd-a077-4b1a42fcd992,Inbound,Returns,Reverse Pickup Enquiry,,0c98f358-27e3-4ab0-a2cc-7a1961253b48,,18/08/2023 21:36,19/08/2023 09:39,19-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,4
59d90d40-b9a4-420d-9a34-11a26d527e50,Inbound,Returns,Reverse Pickup Enquiry,,380bc33d-a58b-4ff5-9424-a079e94cfc72,,19/08/2023 08:50,19/08/2023 08:57,19-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,3
d5e982f9-9c0a-4930-b8d7-0b8debf30426,Inbound,Order Related,Installation/demo,,292c7ad0-b35a-408e-8152-97ff2e617704,,19/08/2023 14:29,19/08/2023 14:33,19-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
3160eb9f-f0e9-4412-873b-d58bc6568417,Inbound,Order Related,Installation/demo,,13064a5b-defe-47d2-bece-4d1fa3753287,,19/08/2023 20:11,19/08/2023 20:14,19-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
40be71b7-ad2e-46c8-b33b-da382932fb28,Inbound,Cancellation,Not Needed,,d457e77c-9553-4b2d-bdab-75804828f96f,09/08/2023 12:44,17/08/2023 16:32,18/08/2023 13:16,18-Aug-23,BANGALORE,Books & General merchandise,999,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
24a6c44e-006c-4a15-bbae-30a44995fa5e,Inbound,Order Related,Delayed,you should be more precise while you ask for a resell,bdf24782-4180-4bcb-9ced-3f6df9b9511c,14/08/2023 14:28,18/08/2023 17:52,18/08/2023 17:53,18-Aug-23,FARIDABAD,Electronics,94990,,David Smith,Nathan Patel,John Smith,>90,Split,5
f318538e-6aa5-4242-a996-4328a5c482f9,Email,Returns,Reverse Pickup Enquiry,,8e9e2bf7-bf59-433a-b6b4-6d72ebf0bafb,14/08/2023 12:24,17/08/2023 13:53,18/08/2023 12:27,18-Aug-23,HYDERABAD,Books & General merchandise,228,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
651f9665-6980-418d-97f3-ec9785357391,Inbound,Order Related,Order status enquiry,unfortunately changes not expecting..please share updated invoice other carried warranty as per delivered day replacement ,fb99744c-ff24-43e9-a898-4fc53aa31301,,18/08/2023 20:22,18/08/2023 20:31,18-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
83c4931a-84ba-4065-8cff-7d7a2662752a,Inbound,Order Related,Invoice request,,94d10940-d278-4b8a-a5c0-a2ad94f038a6,,19/08/2023 16:19,19/08/2023 16:25,19-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
88e33da5-addb-4bde-8b61-7146dee8bad9,Inbound,Returns,Reverse Pickup Enquiry,,2edb6199-dcd4-4b30-b842-58ce1d9cbab4,,19/08/2023 20:12,19/08/2023 20:14,19-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
505a9b3d-23bb-483f-ae17-b8d94aa36a0b,Outcall,Returns,Return request,Make it easy to reach customer service ,ad1d08ff-2e24-4c4d-8051-1f0dbcfee07b,,19/08/2023 08:34,19/08/2023 08:40,19-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
cd4cd836-c00e-4be0-ac7c-79fb320b7b58,Inbound,Returns,Reverse Pickup Enquiry,,837d9a96-6ced-40fe-ac83-c55a4025e771,09/08/2023 18:23,16/08/2023 09:18,19/08/2023 10:57,19-Aug-23,GURGAON,LifeStyle,233,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
d2467ea7-33e0-4832-b9c4-69860fccd471,Inbound,Product Queries,Product Specific Information,,bf12db2d-8311-46bb-83ba-d1b7301246b2,,18/08/2023 15:44,18/08/2023 15:50,18-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
a975652b-9cdd-4269-a389-c8cbda078925,Inbound,Order Related,Installation/demo,,57a0cce2-97d6-4a52-971a-192b64361faf,,19/08/2023 16:10,19/08/2023 17:21,19-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
c2a0b1f7-0fe3-4e14-bb97-472bda22e92a,Outcall,Returns,Return request,It's good ,9552bd8b-cbba-4f5b-ab4b-53f551eea1d1,,18/08/2023 18:58,18/08/2023 19:13,18-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
25706029-e8b0-496c-9aea-fb220b6817fd,Inbound,Order Related,Installation/demo,Happy talking with customer support executive and unhappy regards product i.e Thomson tv & it's service.,fac5e4d6-f1b2-43e5-8928-61f63234f4eb,,18/08/2023 19:55,18/08/2023 19:57,18-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
b84fdfc1-2890-4830-9703-bd3372e3d923,Outcall,Returns,Self-Help,,95cf0735-e0e2-45cf-be4f-3ed63cd94038,,19/08/2023 18:51,19/08/2023 19:04,19-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
31289f37-d78c-48b2-a794-87b5636b23a2,Inbound,Product Queries,Product Specific Information,,53803e7d-4b6d-40b1-b23e-d4bf35004eb4,,19/08/2023 23:43,19/08/2023 23:49,19-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
efa4ccd3-7f09-4978-9051-a43b58fe2624,Outcall,Returns,Return request,,7d37737b-e8fc-4ffe-b18d-513cb4c97094,10/08/2023 18:47,18/08/2023 13:48,18/08/2023 15:06,18-Aug-23,AMRITSAR,Electronics,1499,,Jessica Jones,William Park,John Smith,31-60,Morning,4
c52ce107-c9ef-4423-88b6-0b04841ef467,Inbound,Returns,Reverse Pickup Enquiry,,f632439a-f4e2-421b-abc3-5db6c8f31d7a,,18/08/2023 12:38,18/08/2023 13:14,18-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
71d7e716-2994-4256-bb8c-d54c78a7a9f0,Inbound,Returns,Return request,,3bc8736e-67f1-47c7-b9a1-73d911b9ee29,,19/08/2023 13:04,19/08/2023 13:06,19-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
22ebeae4-22f2-4b66-b6f7-5602afe776cc,Inbound,Returns,Reverse Pickup Enquiry,Experience not good ,1d7977ba-9e3b-4228-b309-271ea2853137,,19/08/2023 11:11,19/08/2023 11:12,19-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,1
843e55d9-d105-4325-ba23-370cc1b5c528,Inbound,Returns,Return request,,8b64ad80-36db-419d-8558-5e839ad24628,,19/08/2023 14:43,19/08/2023 15:19,19-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0d108a36-e3f6-4f0a-a30a-8eacd3ab1583,Inbound,Returns,Reverse Pickup Enquiry,Bht he hapful,b023dc32-2f74-4477-8b85-6fcb04d25c16,,18/08/2023 07:32,18/08/2023 13:25,18-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
7254b691-0557-4c0e-aa92-4f22e2d74f53,Inbound,Order Related,Delayed,,de95e761-25d5-49d9-b7c0-c9125fcbdede,,18/08/2023 12:18,18/08/2023 12:28,18-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e01857bf-3372-4141-a088-36c29ee12491,Inbound,Order Related,Installation/demo,,1f719bab-6810-4302-8f6a-d53c7b8f6987,,18/08/2023 12:03,18/08/2023 12:16,18-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d05a55ab-62e2-4838-9478-0ab3e76570a1,Inbound,Feedback,UnProfessional Behaviour,Worst customer support. Problem yet not resolved ,16f56ac3-c682-4cc6-a1b2-b151e4f34ed5,,18/08/2023 10:58,19/08/2023 08:43,19-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
8139c511-650c-4748-bd3b-4a480c739388,Inbound,Returns,Fraudulent User,Thanks ,77a52392-fcc1-4217-ab99-afe11fc89112,,18/08/2023 17:12,18/08/2023 17:34,18-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
955aa8a7-5c49-43ae-aba8-93101a3ee598,Inbound,Returns,Reverse Pickup Enquiry,It's been over a month sinchai I placed the return request. No one came for pickup and money is also not yet refunded,55c9475d-9a05-4eae-920b-3d679d25b93a,,19/08/2023 09:34,19/08/2023 09:39,19-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
727a8474-3df2-468e-be5d-5f1d95382330,Inbound,Returns,Return request,Customer support executive it's very honest person and the my problem is solved,78d1d614-a638-4c3c-82c1-66ef875a785a,09/08/2023 08:37,18/08/2023 17:11,18/08/2023 17:17,18-Aug-23,BASTI,Electronics,1297,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
ab22d53e-b684-4a63-9229-89f7f50dbec7,Inbound,Order Related,Order Verification,,89dee99b-3605-4d1e-a64c-c8a65391f952,05/08/2023 22:10,18/08/2023 12:38,18/08/2023 12:40,18-Aug-23,MUMBAI,Books & General merchandise,68,,Anthony Salinas,William Park,John Smith,31-60,Morning,4
9042b358-74cb-4912-9c3d-ec0505312581,Outcall,Order Related,Seller Cancelled Order,Please take action against such sellers that can't afford to be a seller,a2e3ecdf-0742-413b-ae4d-d07607a17c70,,19/08/2023 23:03,19/08/2023 23:06,19-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
54b16cca-5691-4d72-b074-af361cb5a29d,Inbound,Order Related,Delayed,,84184fea-ba58-4d55-8f65-76ebdd15d71c,01/08/2023 08:50,19/08/2023 13:05,19/08/2023 13:57,19-Aug-23,NAGAON,Electronics,424,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4d2f95a1-4bb9-423a-b68e-de8f7e761d28,Inbound,Returns,Reverse Pickup Enquiry,Polite talking of Shopzilla support services ,48e6b29f-2f61-4830-b315-4f9871f717c4,,18/08/2023 13:49,18/08/2023 13:52,18-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
097eb175-5914-435b-98d7-d5558d0fba3a,Email,Cancellation,Not Needed,Bad experience ,43b6a78a-a3dd-40df-9583-4549e9585170,10/08/2023 23:06,18/08/2023 12:00,19/08/2023 00:05,19-Aug-23,GURGAON,Electronics,14999,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
2eeb047f-a7ea-42f3-adca-d50cb91b2407,Inbound,Returns,Wrong,,c14ab3fd-abec-4d55-a9b5-a414ae833f5b,04/08/2023 21:43,17/08/2023 22:25,18/08/2023 06:27,18-Aug-23,BHAGALPUR,Books & General merchandise,949,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
c8aef302-eacd-465f-adaa-f48d9419be2b,Inbound,Order Related,Installation/demo,,896c4e79-6099-4077-a56e-c24f5a88a983,09/08/2023 08:46,19/08/2023 10:29,19/08/2023 10:46,19-Aug-23,BHILWARA,Home Appliences,31314,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
17c906b9-a228-4cc9-84b4-beb54de603f6,Inbound,Returns,Reverse Pickup Enquiry,Nice costumes care ,9d093ee4-eda9-4739-a9a2-a2109425fcc2,,18/08/2023 09:29,18/08/2023 09:36,18-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
1aa190a6-3d9a-4aa0-840f-909fd6cd1400,Inbound,Returns,Damaged,,e1e924df-8406-47f5-b593-43880046ef33,,19/08/2023 12:57,19/08/2023 12:58,19-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
189dd616-0a84-4290-8a44-9e4c0496b25a,Inbound,Order Related,Delayed,,f82e2a33-b35c-4b67-a4b3-66a2379d7e20,,18/08/2023 18:43,18/08/2023 18:44,18-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
c9be85b3-cb46-4978-a243-f87ccab18289,Inbound,Returns,Reverse Pickup Enquiry,,becfab9b-3bff-4bff-bfdf-f48beef927f4,,19/08/2023 18:43,19/08/2023 18:45,19-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
46f4d3c3-8c8e-4d6f-8bb8-433f499d6311,Outcall,Returns,Wrong,,95a44ec5-538f-4e67-bd2f-2807346a70ac,13/08/2023 12:17,18/08/2023 09:46,18/08/2023 14:35,18-Aug-23,PUNE,LifeStyle,935,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
82c89315-b1ce-46c1-88e4-c474bfa2cacb,Inbound,Returns,Fraudulent User,Thank you ,faf3ef51-d644-4daf-a410-d5c03a0e8e53,09/08/2023 14:47,18/08/2023 13:39,18/08/2023 14:12,18-Aug-23,KRISHNAGAR,Home Appliences,3450,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
546e03e5-4149-4986-8b4d-e2ec7a695902,Outcall,Returns,Return request,Ok,3920be97-91c8-4969-bc5d-7e14ec719477,,18/08/2023 17:55,18/08/2023 17:56,18-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
c5b9b204-834b-473b-991a-4b36dc9746ac,Outcall,Returns,Reverse Pickup Enquiry,,f520b08d-7f84-4617-8856-2f2ebc4aac6c,,19/08/2023 16:06,19/08/2023 16:07,19-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
e2d9b7ef-45ac-4f61-bd99-dbb3ef2eb7c7,Inbound,Returns,Wrong,,6fa7b071-6bd6-4c65-875b-0c2921430b6a,06/08/2023 00:31,18/08/2023 11:13,18/08/2023 11:18,18-Aug-23,RAJGANGPUR,Electronics,799,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,2
948517e2-63e3-4161-a8cd-f90948a156bd,Inbound,Order Related,Delayed,,8b40248b-f4ee-4adf-969f-965cc966f210,09/08/2023 13:31,18/08/2023 10:56,18/08/2023 11:00,18-Aug-23,DARBHANGA,Electronics,5421,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
ceb2f22b-c4ff-49df-b58b-366250b57085,Inbound,Returns,Fraudulent User,,96488e7c-fcee-4e41-ba85-be44763bbe71,15/08/2023 11:49,17/08/2023 10:43,18/08/2023 10:09,18-Aug-23,RAMPUR,Books & General merchandise,159,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
5d14f957-267b-4b3a-9533-fdba8937e8cc,Email,Order Related,Installation/demo,,3fece71c-926c-458f-acd4-dd22aeaa640c,,18/08/2023 13:38,18/08/2023 13:45,18-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
45295f05-0c02-40a5-b549-84ecca950d4f,Inbound,Returns,Reverse Pickup Enquiry,,e518b4af-43ba-43d5-b3bc-5c542e330db2,,18/08/2023 17:28,18/08/2023 17:30,18-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8a1047d9-33f7-4bc9-84ae-689d879d1882,Inbound,Returns,Reverse Pickup Enquiry,"Diptaru was quick, efficient and an absolute gem. No fake sympathy, just clear focus on resolving my issue.Please train your other folks like him. ",72d446d7-f37d-4a08-8602-d9854c8695e9,,19/08/2023 17:52,19/08/2023 18:16,19-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
5f13e255-6178-48b8-a6ea-57997f8ae171,Inbound,Returns,Exchange / Replacement,,4345b05a-35f8-4d9d-849c-3735373616d5,,19/08/2023 21:54,19/08/2023 22:28,19-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,1
15501a53-91d9-42c3-b780-7baa7479c3a5,Inbound,Returns,Return request,,fb109c7c-af99-49c6-80b7-2c0c9e7f8c12,08/08/2023 16:50,19/08/2023 21:20,19/08/2023 21:25,19-Aug-23,ERNAKULAM,LifeStyle,259,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
3e37862b-d769-46a5-a58f-cd06e8810532,Inbound,Order Related,Priority delivery,Need faster delivery and proper or actual price of an product ,27ee19c4-4bcd-47a9-ae5e-701a6b67891a,07/08/2023 22:27,18/08/2023 12:55,19/08/2023 01:04,19-Aug-23,DIBRUGARH,Electronics,452,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
946cb1c4-fcb9-4dc8-aaf0-0a5e0761f99c,Inbound,Payments related,Online Payment Issues,Nice,f387d0e5-0de4-44a0-b871-a879c84a2359,,18/08/2023 08:28,18/08/2023 08:29,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
45719fef-fe10-4dde-9ba2-dd4d6ad5a9d3,Inbound,Returns,Missing,Good Work ,fdd5631a-d256-488e-9719-28c2f7dd544c,,19/08/2023 10:16,19/08/2023 10:21,19-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
8f39de4a-dfcd-42d0-832f-7c3754b9135c,Inbound,Order Related,Delayed,,d1293940-1021-4ce7-a475-1ab29b7228ad,,18/08/2023 14:05,18/08/2023 14:07,18-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
1cbe329b-ace6-4a57-9872-13b97d064008,Inbound,Returns,Return request,,3fead01f-0d82-4f7c-a19c-27920c1ddc85,,18/08/2023 15:49,18/08/2023 15:50,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
04490682-7385-488d-9f91-285defbd1aea,Inbound,Returns,Missing,missing product,487fda7d-1358-450c-98bf-1a22d7086707,,18/08/2023 19:07,18/08/2023 19:15,18-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
addea249-7994-4b9a-b2c6-6db25566f5d6,Outcall,Returns,Return request,,47467e68-f1c1-4888-a320-563d4ae187df,,19/08/2023 10:05,19/08/2023 10:07,19-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
1c86dc6d-8100-4771-807c-cab3a9960233,Inbound,Order Related,Order status enquiry,Mangl ,21dd2738-ae2a-4d9c-ae65-b2964036f595,,19/08/2023 16:08,19/08/2023 16:09,19-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
2bc775fb-f032-477c-a37c-6c84325b82be,Inbound,Offers & Cashback,Affiliate Offers,,1d33da6b-8812-42c1-ac5e-38353cc192f9,03/08/2023 14:08,16/08/2023 18:58,19/08/2023 12:59,19-Aug-23,ALIGARH,Home Appliences,7999,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,1
371969ee-c110-43b4-b857-01dcbe4ed2be,Inbound,Returns,Wrong,Ur customer support executive is very supportive ,b2ac51c8-1b55-4f4d-9e4c-2968d34d83f5,10/08/2023 08:33,18/08/2023 19:00,18/08/2023 19:04,18-Aug-23,MUZAFFARPUR,LifeStyle,1559,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
c447cac6-5c63-4352-8a3c-0f8c180f430e,Inbound,Order Related,Delayed,Thank u,41428e1e-5963-49d2-9ae8-63624b2d6991,,18/08/2023 13:17,18/08/2023 13:44,18-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,4
3663e104-58f7-4635-83e3-51c1285ab5a9,Outcall,Returns,Reverse Pickup Enquiry,,56885fad-ae11-4363-9b17-c8c77488e77b,,18/08/2023 17:41,18/08/2023 21:51,18-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
364b1829-9be1-4674-9471-b1e4cb985c0f,Inbound,Returns,Reverse Pickup Enquiry,Very nice,34786012-07ae-485e-914f-0d4819c96b84,,18/08/2023 21:00,19/08/2023 07:46,19-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
d3503873-fdcc-4d73-a208-883d753250c6,Inbound,Returns,Wrong,,9aa270c4-0d82-408d-953a-1dc537c3f19c,09/08/2023 12:47,18/08/2023 17:03,18/08/2023 17:35,18-Aug-23,KASGANJ,LifeStyle,1499,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fb6553ee-b3a4-4246-912a-4218f6c0d54a,Inbound,Order Related,Seller Cancelled Order,,ca4c558f-7129-4074-955e-074cec28dd91,,18/08/2023 20:19,18/08/2023 20:21,18-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
1262b9a7-07ca-4463-8aa4-b9cd2a9aff97,Inbound,Returns,Reverse Pickup Enquiry,,6374b01d-38b8-4c99-b7af-ee1a8e1f4ebc,,19/08/2023 01:51,19/08/2023 01:53,19-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
fa18288a-1b4d-4364-bf77-57c7912d46fd,Outcall,Order Related,Order status enquiry,Gud,d721bc3f-2bba-45a5-b727-bdaf5023ebc5,,19/08/2023 10:37,19/08/2023 10:40,19-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
34ce6008-6cec-4efc-92a6-98ce4196ad2c,Inbound,Returns,Service Centres Related,Warranty and refund policy needs to be faster n robust,ba389c0a-33fd-47bf-9e8a-099e78d7a418,,19/08/2023 11:03,19/08/2023 15:37,19-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
1ca943ee-41ef-44aa-93c3-ba0bd28d434d,Inbound,Returns,Reverse Pickup Enquiry,,fc7d5a7d-def5-4567-acb9-bd327a06fba2,,19/08/2023 16:33,19/08/2023 16:35,19-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,3
d10bb3ff-1c3c-4286-b9af-90f5669647eb,Inbound,Returns,Reverse Pickup Enquiry,,b2ba9985-6221-486c-bcfe-0b7986227873,,18/08/2023 07:28,18/08/2023 07:29,18-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
d0e83693-210a-4579-9dcb-da709737cb0c,Inbound,Order Related,Installation/demo,Issue solving process is good. Customer support executive is good.,2c875a85-29d0-45bc-9a31-1a3673933279,,18/08/2023 09:58,18/08/2023 10:10,18-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
5dbdf7fd-6a4b-4fad-b01d-d5b55344ec55,Outcall,Shopzilla Related,Account updation,,e369acab-d55b-43c4-a403-4c1a54ec6397,,18/08/2023 11:51,18/08/2023 11:54,18-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
88b92038-c25f-4050-9d96-606ab75e269b,Inbound,Returns,Exchange / Replacement,,46cd1f23-ee65-4f67-890e-9364fe4d07c4,,18/08/2023 14:19,18/08/2023 14:34,18-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
659f2c6b-350a-4934-995c-a42db074a2c5,Inbound,Returns,Reverse Pickup Enquiry,,798497a3-bbd2-41db-a6db-66dc049f69b4,,19/08/2023 16:45,19/08/2023 18:48,19-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
aee7280e-e652-4b21-88a5-9747403471f9,Inbound,Order Related,Installation/demo,,2043f50d-1083-4e20-95e2-8d2b741c7d30,,18/08/2023 13:00,18/08/2023 13:01,18-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
57eb4e9c-0ca0-441c-be4f-3b2f6d28f13b,Inbound,Refund Related,Refund Related Issues,,323ea80f-176f-42ba-945f-a34661b57e17,,18/08/2023 20:07,18/08/2023 20:13,18-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
71db0dcc-738c-4627-9260-bf6065811c0d,Inbound,Returns,Reverse Pickup Enquiry,I just love you are talking about,d07e86fb-7b2b-4153-a716-3ddf2c6741bd,,18/08/2023 23:04,18/08/2023 23:56,18-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
09d24e64-c0c9-44cf-a040-0ebc0b2877d3,Inbound,Returns,Reverse Pickup Enquiry,,aac9f366-6483-41be-9f93-f0072e6790ca,,19/08/2023 12:16,19/08/2023 12:17,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
ac9f7827-c5f8-4ea6-94f1-11cf262b4af6,Inbound,Order Related,Priority delivery,Okay but 3,9c379d2f-b299-494f-9563-625ac729f380,15/08/2023 16:33,18/08/2023 15:11,18/08/2023 15:16,18-Aug-23,Murshidabad,LifeStyle,299,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,3
ecc643de-ab13-49ef-b883-432c8050b4b9,Inbound,Returns,Reverse Pickup Enquiry,,509f03ac-96d2-433f-8c53-fde3761ceb9d,,18/08/2023 08:28,18/08/2023 10:48,18-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
8f35df80-3957-4335-826d-c46e2064ab7e,Inbound,Returns,Reverse Pickup Enquiry,,6689a706-b99b-4a54-a3d8-8d1bf8be737b,,19/08/2023 15:45,19/08/2023 15:48,19-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
f9c4edb8-5491-4a78-98be-801e1a379946,Inbound,Refund Related,Refund Related Issues,,17273a9c-ab3a-46ad-b380-f568c2a8a4fd,,18/08/2023 21:31,19/08/2023 12:58,19-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
6c960eb2-aab5-463e-8c1c-a158e4c750d3,Outcall,Order Related,Installation/demo,,9ab37f35-c0c1-474b-9063-e8ceec557148,,19/08/2023 08:35,19/08/2023 08:40,19-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,1
6a48b2df-c85d-4ea0-96db-0ea29dddacfc,Inbound,Returns,Return request,,4e7fd1bd-49e5-4cff-bfec-83625b26ad43,,19/08/2023 12:25,19/08/2023 12:27,19-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
4bd2ffdc-3987-4124-a74d-9dddfbd59e44,Inbound,Order Related,Delayed,,8be1d7e7-f6b6-4850-8e87-0c335bfa26b0,15/08/2023 19:06,19/08/2023 10:35,19/08/2023 10:37,19-Aug-23,THANE,Home,366,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
f7b15470-a979-41dd-9230-b7c2be06c86e,Outcall,Order Related,Order status enquiry,,78dab12f-8b4c-4b9d-9a11-b3f3c44a996a,,18/08/2023 08:07,18/08/2023 08:07,18-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
78c68284-6ac6-4810-b764-ff86498b3709,Inbound,Returns,Reverse Pickup Enquiry,No,b10ec750-5856-454d-b0dc-15ec21868e0d,,19/08/2023 09:07,19/08/2023 09:13,19-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
0de6a20f-ef51-4d33-9152-362e3bf33028,Inbound,Returns,Fraudulent User,,bc1342c3-7af4-4f64-817f-bcec5a4a5d18,04/08/2023 20:04,17/08/2023 17:47,18/08/2023 06:40,18-Aug-23,UDAIPURWATI,Electronics,999,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
638da18f-4731-4cb0-a910-cb5d6c34292d,Inbound,Order Related,Delayed,,ec5e624a-ab2e-4f5f-88ac-fc6bfe5501f6,,18/08/2023 07:59,18/08/2023 08:05,18-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
7661afaa-c176-4f5a-b181-74fd99fa0e43,Outcall,Returns,Reverse Pickup Enquiry,Make return policy not that stringent and be flexible if the request from customer is genuine. ,9a8b4010-487e-434d-9ae7-c71f0d6adc39,,18/08/2023 11:07,18/08/2023 11:29,18-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
e0fb2ccd-5c41-458c-b239-7419b0ae6682,Inbound,Feedback,UnProfessional Behaviour,Thanks for all services ,1508bda8-cd58-41d6-87a4-f5ad9aaa355a,,19/08/2023 11:29,19/08/2023 11:33,19-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
8c037e3b-d362-4615-96ec-134c780ce469,Inbound,Returns,Wrong,,0ad24c7e-20f4-4f1a-ab63-c62c49b5388b,,18/08/2023 20:38,18/08/2023 20:52,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
8ed6dc9e-1954-44b5-af23-26a463c5e184,Inbound,Returns,Reverse Pickup Enquiry,Talking very sweetly ??,25e4761f-9392-4096-b7fb-b7b384e3cc1a,,19/08/2023 11:54,19/08/2023 11:56,19-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,1
78b42910-1c36-40bf-a1a9-05ba0e1ab44b,Inbound,Returns,Missing,Nothing,49549a01-a3b3-4a9c-91a8-82dbbc05bbce,,19/08/2023 17:12,19/08/2023 17:13,19-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b9d0aba0-1f56-488a-b9fb-4e330fa6ed18,Email,Refund Related,Refund Related Issues,,a270af78-4adc-4a25-abc4-10751fc8fed0,11/08/2023 09:06,17/08/2023 12:59,18/08/2023 12:47,18-Aug-23,BHAGALPUR,Mobile,29999,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
48d0f4b4-971e-4311-a6ac-73257575af8d,Inbound,Returns,Fraudulent User,Thank,68a8889e-7fe8-46dd-a9e1-a16267c764c2,26/07/2023 20:31,19/08/2023 15:49,19/08/2023 17:00,19-Aug-23,DIPHU,Electronics,1199,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
77528673-d5aa-4c20-b06d-8fc2a259bd35,Inbound,Product Queries,Product Specific Information,,f0e1777d-41e6-4c78-aa0c-3cd55c17cc02,,18/08/2023 13:23,18/08/2023 14:10,18-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ac98c675-ccb5-48ef-8b84-7fbaeedbe04c,Outcall,Shopzilla Related,Shopzilla Rewards,Try to resolve the grocery related issue ASAP.,f1512079-3527-4f49-aeb5-d28e380ceab6,,18/08/2023 17:53,18/08/2023 18:45,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
02528fc0-b2d2-4ec4-b92d-8ff7d457dbb2,Inbound,Returns,Reverse Pickup Enquiry,,b2f87fbb-1001-4a47-943e-acd055c7a9a8,,18/08/2023 20:05,18/08/2023 20:06,18-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b6d1fe30-f60e-4f4d-adec-f20a738df6b0,Inbound,Order Related,Order status enquiry,"Why should we wait because of Shopzilla's mistake.If the wrong product is sent,it should be freed that product should be refunded.  not me.",fc3b9d33-8abe-477d-a1c1-671bef6712dc,11/08/2023 10:33,17/08/2023 11:12,18/08/2023 10:30,18-Aug-23,BULANDSHAHR,Books & General merchandise,320,,John Jones,Aiden Patel,John Smith,>90,Morning,1
8f9c87e0-3729-47c1-b7ad-c91a75d1e2d0,Inbound,Returns,Fraudulent User,Plz check  order before delivery ,8041836c-bfa2-41f2-8208-dc0218055fcc,,18/08/2023 13:38,18/08/2023 14:02,18-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
c2d1676a-1340-4447-9a17-a66c498af467,Inbound,Returns,Service Centres Related,,bd508910-e1c2-43d6-a68f-bf77ef4ffb73,,18/08/2023 10:03,18/08/2023 10:23,18-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
422d7804-c204-4487-8640-1b31aec33a9e,Inbound,Returns,Reverse Pickup Enquiry,Good,99e75e06-3ffe-4c92-994c-c7d07ea5281d,,18/08/2023 13:37,18/08/2023 13:41,18-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
17716822-1308-4e5a-8d61-10fcd1b94777,Outcall,Returns,Missing,,ee2884a5-106a-40ec-9168-bbfe4d2f6500,,19/08/2023 12:36,19/08/2023 12:38,19-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
bc91075b-3d35-4f92-9e0b-749c342afd3b,Inbound,Returns,Reverse Pickup Enquiry,,5ea9e2c2-653c-46c3-9c11-92aa7c3319fc,,19/08/2023 09:39,19/08/2023 12:45,19-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,4
c4fcb47f-5383-4763-8972-04fe87c79289,Inbound,Order Related,Delayed,,2d0d17d0-2acb-4140-b999-e500150a746e,,19/08/2023 10:36,19/08/2023 10:38,19-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
173b357f-5a8f-4639-b170-2b96e5ec814c,Inbound,Returns,Fraudulent User,,a2c6a869-4a40-44af-9c57-af062a9a71cf,,19/08/2023 12:23,19/08/2023 12:25,19-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
77786df1-ee5d-46b2-b46a-cf0ecb159302,Inbound,Returns,Reverse Pickup Enquiry,,7b4df973-daca-43bf-a3f6-a0e2a9900d54,02/08/2023 16:54,18/08/2023 07:17,18/08/2023 07:19,18-Aug-23,BIKANER,LifeStyle,1149,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
32d309e4-1805-4060-b6ba-51ff90fe9468,Inbound,Order Related,Customer Requested Modifications,,9d10151e-b019-4910-aa51-9db4f7ddcac0,,18/08/2023 09:00,18/08/2023 09:07,18-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
bfb95efa-8824-4510-bfc3-45713da5f5cc,Outcall,Feedback,UnProfessional Behaviour,,e65d6843-9cf2-4e17-80ff-b2e0176908d6,,18/08/2023 18:45,18/08/2023 19:32,18-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
a4ff5539-d6a9-4765-bb42-52f67ccdb7f3,Inbound,Returns,Reverse Pickup Enquiry,,b519cb53-18d8-4c39-862f-6f96b7787f2c,,18/08/2023 23:05,19/08/2023 14:00,19-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,3
6e301542-8a1e-4a8c-bab1-ac96197434da,Inbound,Order Related,Order status enquiry,"PLZ replacement my fast delivery and, only Shopzilla boy   for me",eaaea10c-f221-4725-94e8-88e2f5df6f1c,29/07/2023 09:13,18/08/2023 14:12,18/08/2023 14:13,18-Aug-23,PURNIA,Books & General merchandise,3250,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
c508e515-0c3a-49ad-b235-596596eb9407,Inbound,Returns,Reverse Pickup Enquiry,Everything is good but not resolved my problem Last one month 6Times technician visit date failed ,ed7b4b0f-0d2b-4651-a3cb-61057fcbd7d5,08/07/2023 14:00,18/08/2023 08:01,18/08/2023 08:19,18-Aug-23,JHARSUGUDA,Furniture,24999,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
0eb2a76b-694b-4378-a62b-7e3a1ea534b3,Inbound,Returns,Return request,,d62e1d8d-9be4-4742-b459-cf7f0af86fd6,,18/08/2023 13:42,18/08/2023 14:14,18-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
4119cc6a-3d0d-472b-919a-a6c8f27667c1,Inbound,Returns,Reverse Pickup Enquiry,,989f7207-e68b-4265-9c70-85442d802d32,,18/08/2023 15:32,18/08/2023 15:37,18-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
764e42f3-3d52-49e7-aba7-6399b84f45d0,Outcall,Returns,Reverse Pickup Enquiry,,4e1ec2f1-ac9b-4526-aa9d-754a68e2507a,,18/08/2023 17:08,18/08/2023 18:50,18-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
56264f7c-ec1e-42fa-aa65-ed2d500788dc,Inbound,Refund Related,Refund Enquiry,Dilivered products always missing ,93d76d2c-d3d0-4003-a8fb-63240ad6cbe8,,19/08/2023 18:28,19/08/2023 19:55,19-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
2be96136-72c1-4935-82d3-7a4c1678043a,Inbound,Order Related,Delayed,,4e1f3c87-eeb4-4bf6-bdeb-7eac09d59f46,,18/08/2023 08:49,18/08/2023 08:51,18-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1afb9bfd-fda0-4a05-8987-7484a627e647,Outcall,Returns,Return request,,3a064678-3d3d-4cbc-9789-337d1a3c3b4f,,18/08/2023 19:26,18/08/2023 19:30,18-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
d151b0d8-95a9-4e06-b645-8f2a8728cc2c,Inbound,Returns,Return request,,7627aa86-ffe2-4b32-bfae-1867f40573b4,,19/08/2023 10:33,19/08/2023 10:37,19-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
3e103394-a8c8-4adf-a2ea-0ae00c31b9be,Outcall,Returns,Reverse Pickup Enquiry,,a9ee2091-ab65-4543-8fcb-5224512b53c3,,19/08/2023 14:35,19/08/2023 14:39,19-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
a772017e-34e0-493d-a53e-87acfc1e2249,Inbound,Returns,Fraudulent User,,8e7fe801-9dd3-4a19-b609-fea0ba16e995,,19/08/2023 17:26,19/08/2023 17:38,19-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
97d44824-704c-4ea2-90c7-1a2f3db71c4a,Inbound,Returns,Wrong,,f807895e-d106-4d0a-8813-76b70243b670,,19/08/2023 18:46,19/08/2023 18:46,19-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
c1783b7c-cfca-49cc-ab20-d220e3db9dd8,Outcall,Payments related,Online Payment Issues,,f1d9e226-6606-41bd-b878-727ddc08ca07,,19/08/2023 08:13,19/08/2023 08:15,19-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
d3a675fe-c7df-4f63-9de5-48b52d443094,Inbound,Order Related,General Enquiry,Good nature ,81ef380c-db02-4525-aac0-88e40b31a674,,18/08/2023 17:49,18/08/2023 17:52,18-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
b3650e26-9b45-42ea-ac06-50259a142dae,Inbound,Returns,Reverse Pickup Enquiry,,8af1c636-dc23-47d4-9ac5-64640d29f3e0,18/07/2023 14:22,19/08/2023 18:25,19/08/2023 18:25,19-Aug-23,AMRELI,LifeStyle,1006,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
3cbb68e7-b356-449a-92fa-0b94c35d6cf7,Inbound,Order Related,Delayed,,e61993b8-3c74-4d5a-bdfc-7b81b0477e14,14/08/2023 17:05,16/08/2023 19:00,18/08/2023 16:17,18-Aug-23,SURAT,Electronics,1799,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,1
bc42100d-4e44-4424-9ef9-4ce55b116767,Inbound,Order Related,Delayed,,7b87e099-2a62-4c62-9ce6-58e0e939931f,,18/08/2023 07:53,18/08/2023 07:58,18-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
5f783525-3e3f-4729-86e7-7d837f69137b,Inbound,Returns,Reverse Pickup Enquiry,,72ee0521-52b3-48b3-b16f-f384cd323219,,18/08/2023 13:09,18/08/2023 16:38,18-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
ee45932d-26b2-4934-8c4e-f8f2f5838fd0,Inbound,Returns,Reverse Pickup Enquiry,,38f0ef72-c379-47cc-80af-33b064e460d3,,19/08/2023 10:19,19/08/2023 10:20,19-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
742aebb9-f5fa-4304-b5ab-0acd1f1a4e76,Outcall,Order Related,Invoice request,,84c6a792-5438-44ca-9eb3-1d9c702fb27c,,19/08/2023 15:46,19/08/2023 15:49,19-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
f9af8085-e991-4205-8804-caefe6194040,Outcall,Returns,Return request,Only one request time is more important ,63e80be2-2f80-4c8c-b516-2166d759f92f,06/08/2023 12:02,18/08/2023 11:48,18/08/2023 11:50,18-Aug-23,DEOGHAR,Electronics,899,312,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
9a00e856-b0c8-4f3c-8f4e-6508f8204438,Inbound,Refund Related,Refund Enquiry,Behtar ,0b5fa216-8e34-4271-bd73-076aaa314b9f,07/08/2023 20:49,18/08/2023 07:31,18/08/2023 07:33,18-Aug-23,SAMASTIPUR,Mobile,9999,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
f8e9843a-c82c-4207-9ea1-1e96b4323a78,Inbound,Returns,Reverse Pickup Enquiry,,4f2d519b-9a13-44cd-af5a-8de9f35a1bcc,,18/08/2023 14:44,18/08/2023 14:46,18-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
5fb61708-3bae-42cd-8911-3ffb91cc7cb6,Outcall,Feedback,UnProfessional Behaviour,OK good ,86a7104f-c9f2-495d-a355-661bc6cda351,,18/08/2023 21:36,19/08/2023 13:52,19-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
4844caeb-9087-48f3-a178-72572fc955dd,Inbound,Returns,Return request,I am happy,f8fca51f-b8ec-4838-8c0a-c032c907a16a,12/08/2023 14:38,18/08/2023 13:54,18/08/2023 13:57,18-Aug-23,GURGAON,Electronics,1299,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
4ca43ec3-3419-410f-81ab-f24293a1e1e4,Outcall,Order Related,Order status enquiry,Nice ,822a54a4-c290-4a34-8983-e20bf3880232,,18/08/2023 16:41,18/08/2023 16:46,18-Aug-23,,,,457,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
1bcfbec0-479a-4ae2-878a-e1021946c629,Inbound,Returns,Fraudulent User,,461bf8cb-1d48-4913-91ed-7ace4410a2c7,,18/08/2023 17:12,18/08/2023 17:32,18-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
ed12a28e-26e1-4d84-a62a-bd488de6b93c,Inbound,Shopzilla Related,Shopzila Premium Related,,3cbb731f-1e3c-49ff-9e3c-b991058ed9f8,,18/08/2023 19:25,18/08/2023 20:40,18-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
f7c36b9d-760e-42a8-8bdc-ce1b635b51aa,Outcall,Returns,Reverse Pickup Enquiry,,5eeaf9d4-78d0-40ba-99d2-bd85337542d1,,19/08/2023 09:55,19/08/2023 10:10,19-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
f8f5aa05-55d2-489d-9a28-0eaab6943aaa,Inbound,Returns,Wrong,,f30d2bca-d139-4f9a-be85-14ccaca1a1fb,,19/08/2023 15:20,19/08/2023 15:36,19-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
8567769e-f1c4-4e98-be9b-31ff03b6037c,Inbound,Returns,Reverse Pickup Enquiry,,d78724a1-cb43-4c01-bb5c-e3b8839ff965,,19/08/2023 12:23,19/08/2023 12:24,19-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
b34a7139-541b-43b0-83e5-df0e9d89a320,Inbound,Product Queries,Product Specific Information,,00807c16-a141-441c-94ce-0a0f18153c87,,19/08/2023 12:32,19/08/2023 12:47,19-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
efbeae29-7e39-4246-ba3f-d223a65c6095,Inbound,Returns,Reverse Pickup Enquiry,,79ba4531-3948-4b58-885b-25161b6cf74b,,18/08/2023 09:55,18/08/2023 10:38,18-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
3eaf3ecf-ddb2-4cb0-8f89-a7c40cfd2951,Outcall,Refund Related,Refund Enquiry,No,00e20971-dc71-4211-8bcf-0c8fc7b786d8,,19/08/2023 08:24,19/08/2023 08:25,19-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
b067b5fc-a033-414c-8c9e-8f9f216b092e,Inbound,Order Related,Seller Cancelled Order,Nice voice  and good handling customer ,189152d6-de9e-4be2-aad3-eadfe0f0cfad,,19/08/2023 18:20,19/08/2023 18:23,19-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
47679aa1-f3d0-42b0-bde0-8b224a773580,Outcall,Returns,Reverse Pickup Enquiry,Asaa,c0d086b4-c008-463a-b6f4-d7f447746f22,,19/08/2023 20:47,19/08/2023 20:48,19-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,1
de18ac7e-d493-437c-bab4-54960bd0f811,Outcall,Returns,Return request,Good ,a40d8980-acf2-451c-938a-27b3fb03374a,09/08/2023 15:50,19/08/2023 15:42,19/08/2023 15:52,19-Aug-23,BILASPUR,Electronics,799,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
07c221df-80e9-45ed-9393-aa5ffec21cb6,Inbound,Returns,Reverse Pickup Enquiry,Third class service of Shopzilla in the word,efc41a62-4f10-4edb-b1e3-b503c8c4791e,,18/08/2023 09:32,18/08/2023 09:33,18-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
24c6eadd-44f0-4b3b-bad2-4a43299e103d,Inbound,Order Related,Priority delivery,,fa7e0e89-e1e9-440c-9e61-0c8f214d448c,,18/08/2023 14:33,18/08/2023 14:40,18-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
2da7af60-5e8f-48c6-a6f0-ae4ade793a96,Outcall,Returns,Reverse Pickup Enquiry,,acd100e7-e6c1-4b8e-9575-424ed409c81d,,19/08/2023 11:17,19/08/2023 11:18,19-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3e112ff8-7c2e-48fc-b9a0-c4eba300a16e,Inbound,Order Related,Delayed,,2a1c7100-f9b2-43d8-8aeb-76097187784e,,19/08/2023 12:49,19/08/2023 12:51,19-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
5c9b5a1a-0c71-454f-9dcf-0dec33fe4d45,Inbound,Order Related,Order status enquiry,,bb0ad14c-4507-4e22-b86c-d59ae638e022,03/08/2023 13:06,18/08/2023 20:52,18/08/2023 21:23,18-Aug-23,MUMBAI,Electronics,109990,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,1
8a745fac-f80f-4fd2-b972-cd392b9f517d,Inbound,Returns,Technician Visit,,c98a9d87-67d8-470c-9700-352ce9020dc3,,18/08/2023 07:27,18/08/2023 07:29,18-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
dbcfa6f0-313b-4106-a6fb-a007d850cc51,Inbound,Returns,Reverse Pickup Enquiry,,2047facf-1fbb-409c-a537-e5c6e783e67b,,18/08/2023 11:12,18/08/2023 11:13,18-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
fb7eeecd-7a71-4f80-85a6-2dc9abfa7d9e,Outcall,Feedback,UnProfessional Behaviour,,6393a84c-ec12-448c-930a-10a929c84df1,,18/08/2023 15:44,18/08/2023 15:47,18-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
15f1db6a-64a7-4dc7-9658-fb4c4447c64b,Inbound,Returns,Reverse Pickup Enquiry,Plz send Quality product,cd326673-365e-4c67-af68-9f7e000f5f3e,,18/08/2023 16:12,18/08/2023 16:33,18-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
742623d1-b9f8-4bfc-bbf3-bfbf1062e35b,Outcall,Returns,Return request,,da5ac846-22c2-4ab8-9302-94eff8376f78,,19/08/2023 18:17,19/08/2023 18:19,19-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
6fa4ea4a-6e61-4335-8215-2c95241b8f08,Outcall,Order Related,Installation/demo,Problem solved,5f2441be-49d1-4886-93ef-1f017ab601d2,,19/08/2023 09:51,19/08/2023 09:55,19-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a591135a-f72c-47a9-9483-70da89085505,Inbound,Order Related,Delayed,Vergy good,5a4b7304-68b9-4730-8ce6-b26b806bf436,07/08/2023 22:53,19/08/2023 17:19,19/08/2023 17:20,19-Aug-23,VARANASI,LifeStyle,1511,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
426a273b-fb83-4946-ab5c-09b052e56e21,Inbound,Returns,Return request,,2ca2b2dc-1786-471b-897d-c5f06554fcc0,,18/08/2023 12:10,18/08/2023 12:13,18-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b565295-e3a4-44ea-a207-5d72c060302d,Inbound,Returns,Return request,,171dab8b-41ce-4e21-ad17-1643acfeae3f,,18/08/2023 21:22,18/08/2023 21:25,18-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
37d8d419-2422-46c6-96e6-f66e3da7c584,Inbound,Returns,Return request,,9e566a5e-083c-4702-ba35-c774525dd91e,,19/08/2023 15:13,19/08/2023 15:16,19-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
cb63893b-b17b-46f3-85ce-bdc1c6d69ad1,Inbound,Order Related,Order status enquiry,Nice to meet you thankyou ,7fbe9f63-34e3-4575-86c4-6025fcfe81a9,,19/08/2023 04:18,19/08/2023 04:21,19-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
a6589280-4f6a-4a4e-8e2f-eed6fd75ed3b,Outcall,Returns,Return request,,ee3bc462-1156-4bd8-9a8f-770c9fdeb11c,,19/08/2023 11:24,19/08/2023 11:26,19-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6835567a-db2f-4b00-9495-61a1cbbacdcd,Inbound,Returns,Wrong,,881dd193-4701-41ae-9c43-a1b048b774a8,,19/08/2023 12:22,19/08/2023 13:51,19-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b41e8296-8754-4afa-9c88-025d01b847f2,Inbound,Product Queries,Product Specific Information,Please start a chat able customer support. ,f55f5df0-c168-48c2-bdda-d84e234e5873,,19/08/2023 16:31,19/08/2023 16:33,19-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,3
aa917b70-504d-4833-914c-2c23cb62ab99,Outcall,Shopzilla Related,General Enquiry,I found it very good by Madam. He has all my trouble,0221e219-b777-4267-a605-455de8de7c30,,19/08/2023 16:51,19/08/2023 16:58,19-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
a2d9ea4f-2710-4bb9-9a66-cf3295d570ca,Outcall,Returns,Reverse Pickup Enquiry,,07fc2fdf-6538-4353-88cd-cb5323c604be,,19/08/2023 17:37,19/08/2023 17:43,19-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,1
1f96f543-2eeb-4384-8a47-ac38fae576a1,Inbound,Returns,Return request,,46c2f56b-0eca-4609-9a95-e0850d75a348,,19/08/2023 21:25,19/08/2023 21:50,19-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
04d566a4-418c-4513-baab-a568e350c105,Inbound,Returns,Missing,Bhai ji gjb bahut achhe aapka din subh   ,fe100bcc-5b56-4b94-9085-896669674561,,19/08/2023 22:17,19/08/2023 22:25,19-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
c1f8690d-08b7-491c-bf52-4d2882c37bc9,Email,Order Related,Delayed,,b958a237-c044-4ae3-8d6a-4774bff156cb,,18/08/2023 19:49,18/08/2023 19:51,18-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5cd80447-8ce9-457c-a7ae-6d3d4c6626bd,Inbound,Returns,Return request,Products detailed information could be enhanced ,d16139e6-d647-4b25-97a7-b1f16b3a6a49,,19/08/2023 20:04,19/08/2023 20:06,19-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
9d933053-30b8-46e3-a6ba-108aee673d73,Email,Refund Related,Refund Enquiry,,6ce86f42-8e83-44fe-88c9-40514b82542b,11/08/2023 22:48,18/08/2023 12:11,18/08/2023 12:16,18-Aug-23,INDORE,LifeStyle,989,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,3
0b4393b5-05f6-4b57-8e64-eb71c457a3f2,Outcall,Order Related,Delayed,,ccf81bb0-9282-4ad2-a5cf-9f323e5886ae,12/08/2023 17:20,18/08/2023 11:21,18/08/2023 11:39,18-Aug-23,DARBHANGA,Home Appliences,5270,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
71facc25-259e-4e86-a413-1edb2725a2ee,Inbound,Refund Related,Refund Enquiry,,93be0c4b-fe1d-41db-9a2d-46e48c125731,,19/08/2023 00:31,19/08/2023 00:32,19-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
08b37aed-4428-48f6-ad18-e3580421c104,Inbound,Refund Related,Refund Related Issues,Thank you ,de75dd82-b5c2-4ee2-a985-b4b75da903ba,,18/08/2023 15:20,18/08/2023 15:20,18-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
0076f487-5b19-4ed4-a52a-6683a1ddac27,Email,Refund Related,Refund Enquiry,,b04809b0-7332-4a0d-b9b6-30a1a0631b3f,,18/08/2023 15:43,18/08/2023 15:49,18-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
e71bd25d-83df-4680-8bd6-757e4c408283,Inbound,Returns,Reverse Pickup Enquiry,,ff1dbfda-e027-4525-a83f-0f284975bb8c,08/08/2023 16:17,18/08/2023 12:12,18/08/2023 12:12,18-Aug-23,VARANASI,LifeStyle,300,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
e5777139-3ed3-4ab2-85a5-03987ad04e3c,Email,Returns,Wrong,Very good ,99f4a808-5622-48e8-bb0b-1df3f27d49f2,08/08/2023 18:21,19/08/2023 08:54,19/08/2023 08:58,19-Aug-23,JOURA,Books & General merchandise,874,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
6329e20d-4e1e-4a83-b03e-c9f40f640832,Inbound,Order Related,Priority delivery,Good person helpful.,8fdd74b6-cd55-4ef8-83b2-5acabd52153d,,18/08/2023 11:30,18/08/2023 11:31,18-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
dbc52365-f285-470e-a8c6-f3fbd6674228,Inbound,Returns,Return request,very good,40b07809-2842-42b0-9f53-41e6c0f18a93,,18/08/2023 17:15,18/08/2023 17:17,18-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
b45d04bc-7e15-4cc6-94fd-6434ab40f931,Outcall,Order Related,Installation/demo,,34c0c46e-b1ab-44f0-8dd4-e0b95ce0d302,,19/08/2023 00:16,19/08/2023 00:21,19-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
48a0e0ad-0aed-4709-adf3-2d1b93d19820,Inbound,Payments related,Online Payment Issues,,c6cf422e-25ea-4afb-bb33-d10489ff6b5b,,18/08/2023 08:40,18/08/2023 08:43,18-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
32b86b9e-755c-4ca7-9c16-c7e933021fd7,Email,Refund Related,Refund Enquiry,,4b0b02b2-2417-4c8e-909c-7f21fddbe41d,,19/08/2023 12:06,19/08/2023 12:15,19-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
b5824683-904b-439a-8608-f8cfaca54e46,Inbound,Returns,Reverse Pickup Enquiry,,fdb18f1a-70c1-4bdc-8f50-cba34d1ef7c8,,19/08/2023 14:26,19/08/2023 14:29,19-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
f42bc446-2e9d-4da7-b1f4-7cc6adb8f019,Inbound,Order Related,Installation/demo,she was talked to me in a humble manner,e9d8e812-5752-4d49-adc1-bd96ddb71551,,18/08/2023 13:28,18/08/2023 13:28,18-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
7106d0e7-34e2-4fd7-a505-4834aeef68e5,Outcall,Returns,Return request,,1bf45cb9-3a7b-4f07-84ec-dceb976d5af6,,18/08/2023 17:22,18/08/2023 17:32,18-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
141fdbe1-8579-4912-aa71-4270b81e9c56,Inbound,Order Related,Delayed,,e84f6cd0-9c13-4942-8e37-1eb60af2fde3,12/08/2023 20:07,17/08/2023 19:59,18/08/2023 07:29,18-Aug-23,CHAS,Mobile,17740,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6abfd115-b068-4f51-b42a-cc3b8cd79694,Inbound,Returns,Reverse Pickup Enquiry,,6c8d5555-c7bb-4fbe-b166-e5cdcb7b3a62,,18/08/2023 19:53,18/08/2023 20:04,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
ef596a43-485d-4972-a7d7-f65165e51b8b,Outcall,Order Related,Installation/demo,Washing machine delivered late and installation is taking time as well,e81497f6-f2d2-4bb7-adb9-abceefb218a6,,19/08/2023 12:17,19/08/2023 13:22,19-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,4
b5e88263-d187-4e03-a52d-23478f1c76ff,Inbound,Order Related,Delayed,,b3b057e4-f170-4aa8-a6d3-61a67337cc75,11/08/2023 19:10,19/08/2023 07:12,19/08/2023 07:13,19-Aug-23,PUNE,LifeStyle,627,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
4457f002-ebb1-4307-a84e-57d02d5d1a70,Inbound,Returns,Reverse Pickup Enquiry,Thanks,9cb68758-8467-4c25-9866-87c294b82859,12/08/2023 13:29,18/08/2023 18:49,18/08/2023 18:52,18-Aug-23,JAIPUR,Home Appliences,1225,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
88d50776-2079-4e53-aa08-3b1fa703129e,Inbound,Returns,Reverse Pickup Enquiry,,59552384-f77a-46ad-9a70-abc5f7db7d23,,18/08/2023 10:58,18/08/2023 14:48,18-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
d64060cd-ca57-4350-b0e1-34538862ae50,Inbound,Returns,Service Center - Service Denial,,fb82475a-a7ea-4c61-a83c-580c47fb95ed,,18/08/2023 13:51,19/08/2023 08:37,19-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
6b439460-38a0-42b8-8447-31bd8c71fdb8,Outcall,Order Related,Delayed,,09a8365a-02c4-487f-b861-29f7cb37e3b1,,18/08/2023 15:06,18/08/2023 16:05,18-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
3267e312-1101-44d2-8f2a-9042081f1334,Outcall,Returns,Reverse Pickup Enquiry,,73f65f58-d337-470c-badd-b73d6eb4681d,,18/08/2023 23:40,18/08/2023 23:57,18-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c915a39b-f341-41dd-9950-0d40b1ac83ba,Inbound,Payments related,Online Payment Issues,,dc65f6cf-0a01-4762-829c-f208d3ef9882,,19/08/2023 11:54,19/08/2023 12:12,19-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
bfe40cb1-36a2-4cca-bef7-cf98804ac961,Inbound,Order Related,Installation/demo,Return policy directly through with Shopzilla not to service center. ,b00e46e5-dfc2-477c-b734-cc54f8163055,,19/08/2023 16:52,19/08/2023 17:26,19-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,2
feb939b1-aa60-4ed2-9f74-91e789688df9,Inbound,Order Related,Delayed,,93b45942-1a7c-4d44-beaf-1915ef4581d0,13/08/2023 17:10,19/08/2023 13:31,19/08/2023 14:08,19-Aug-23,KAVALI,Books & General merchandise,202,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,4
766307bf-2836-4ec8-ba5b-2a6711efc81e,Inbound,Returns,Reverse Pickup Enquiry,,b109d524-ac5a-4977-876c-ada50010f636,,18/08/2023 10:15,18/08/2023 10:19,18-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
7553fb55-74cc-4a97-9026-2f8706d76468,Inbound,Payments related,Online Payment Issues,,b22c5585-0b4f-4629-9cdd-9af950c05487,,18/08/2023 14:16,18/08/2023 14:18,18-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
2fa2c907-8cb8-4c2c-8c83-52f242faf010,Inbound,Returns,Reverse Pickup Enquiry,Return policy not good,8730f91e-2c80-442f-aa00-0ed19d71fbaa,,18/08/2023 23:52,18/08/2023 23:57,18-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
45544570-4bfd-4b20-af39-d6591158d957,Inbound,Returns,Reverse Pickup Enquiry,,7f898aad-35e8-4e4b-844c-bcc9ea56ad9e,,19/08/2023 19:00,19/08/2023 19:01,19-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
54a0d5b3-1d05-4231-b86e-b1b0949c8d84,Inbound,Refund Related,Refund Related Issues,,2878d5b7-f778-4891-88d9-a1eef48819fa,10/08/2023 19:09,18/08/2023 09:46,18/08/2023 10:23,18-Aug-23,SAHEBGANJ,Mobile,32999,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
4a07069b-80ae-4b0e-a0a7-c6ad570b90dc,Inbound,Returns,Return request,Good service bye Shopzilla/executive,c5a131df-b5cf-44f5-90fc-6030952a1a61,04/08/2023 06:59,19/08/2023 09:51,19/08/2023 09:55,19-Aug-23,GANGTOK,LifeStyle,341,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,3
def2d796-8d0e-4dfc-8429-a7726d2b5986,Email,Refund Related,Refund Enquiry,,0df48607-7954-4b9c-84d4-e62716fd5a2e,,19/08/2023 16:05,19/08/2023 16:07,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
199cdab3-d343-4a3f-9e25-e55697f0b2fb,Inbound,Order Related,Customer Requested Modifications,Good customer service ,f517a177-3736-4455-a6b0-3177f57ca83e,,18/08/2023 18:35,18/08/2023 18:42,18-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
93eefaf8-dde7-4c9c-8442-b34a277d2287,Inbound,Returns,Missing,Good ,888015bd-a722-40f1-b9f0-f44cb6fb63c6,,18/08/2023 19:06,18/08/2023 19:12,18-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
2a960edb-f604-4f7f-9eef-dbb9d5f78c9c,Inbound,Order Related,Order status enquiry,Pls provide courier fast ??,4b46aa13-8b43-4e12-bbdb-116b96a8c375,,18/08/2023 21:12,18/08/2023 21:14,18-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
7a00c04e-8309-4f60-bc3a-aaa1c5754ce3,Inbound,Returns,Reverse Pickup Enquiry,Good,c436d6b4-ade4-422e-9901-fefd077e8ec0,,19/08/2023 08:23,19/08/2023 12:51,19-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
630feb6d-7dd7-48be-82f0-86c281829f0c,Outcall,Order Related,Unable to track,,f0c9c8c2-8c82-4d4f-b143-974f20f36bf1,,19/08/2023 10:26,19/08/2023 12:01,19-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
acd4288d-da76-4f90-a6ee-e798570d6122,Inbound,Offers & Cashback,Instant discount,,b40fb1bb-bd8e-4457-9fee-9e0f9932fd54,,19/08/2023 18:28,19/08/2023 18:37,19-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
9ded0f2c-9e96-405c-a294-e6dabdf278b9,Inbound,Product Queries,Product Specific Information,,085dcdc6-5010-4215-adae-ec10d7bed145,,19/08/2023 19:45,19/08/2023 20:32,19-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
ee087f13-ce17-4258-8cc0-e243a601be2e,Inbound,Returns,Reverse Pickup Enquiry,Not pick up my product under timeline pick up request date   but now till date not pickup ,56e64d9c-6528-40c9-b862-6532007a1469,,18/08/2023 15:09,18/08/2023 15:17,18-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
8d11428c-6d38-40f9-8c6a-9306959cf6d3,Inbound,Order Related,Seller Cancelled Order,,e834d245-7430-4d0a-97fa-128979a7062e,,18/08/2023 19:57,18/08/2023 20:10,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
aa074206-f365-4ecc-be4a-821cf7c70e4a,Outcall,Shopzilla Related,Shopzila Premium Related,,4936beb4-e009-4333-9c65-a00b1ab6f913,,18/08/2023 23:04,19/08/2023 00:01,19-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
5f01ed88-f94b-4ff4-a1f7-6a964129d7f1,Inbound,Returns,Self-Help,Nice,2dea9048-51ad-4958-a952-1054c09bfd41,,19/08/2023 13:53,19/08/2023 14:12,19-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
27dc855f-2b00-41d4-a74d-2496c1238bc7,Inbound,Returns,Reverse Pickup Enquiry,,490f38fc-673a-4004-8a09-b003eaf132be,23/07/2023 10:58,18/08/2023 08:36,18/08/2023 10:52,18-Aug-23,JHANSI,Electronics,349,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,1
d76f030b-d913-4038-bb73-f55bd8afa863,Inbound,Order Related,Delayed,Wasted lots of time but issue is not resolved ,43b6d9f6-8e96-4c58-bf7c-4a64b0dd1402,08/08/2023 11:42,16/08/2023 16:03,18/08/2023 13:09,18-Aug-23,BATHINDA,Books & General merchandise,287,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,2
ae0b3a75-e409-4cf3-8d5d-2224558f9e78,Outcall,Order Related,Delayed,Problem facing delivered product when they are not delivered.,271f4571-4c12-404f-b4a7-cbb2d8b76274,07/08/2023 17:33,18/08/2023 12:31,18/08/2023 13:35,18-Aug-23,AHMEDABAD,LifeStyle,367,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
f6de8b06-6f01-46c0-86a4-0bfc59c90ad4,Inbound,Returns,Reverse Pickup Enquiry,,38a21342-a504-4784-897f-d94900ccd424,06/08/2023 01:47,18/08/2023 09:24,18/08/2023 14:04,18-Aug-23,JAMALPUR,LifeStyle,1268,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,4
46c178c8-9438-437f-8b53-454d24f8dd37,Inbound,Returns,Reverse Pickup Enquiry,,bc095ebd-6455-46f3-a61e-268c6039571d,09/08/2023 22:16,17/08/2023 21:32,18/08/2023 08:55,18-Aug-23,CHAPRA,LifeStyle,1274,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
bed2a1cb-3f20-4f4d-a0fc-557a3b287446,Inbound,Product Queries,Product Specific Information,This Customer Executive for the best my problem is solved this person promoted my cousin thanks my problem solved ??,d4a2bc37-4ecd-4e1f-b68c-509b6087284e,,18/08/2023 12:00,18/08/2023 13:09,18-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
47d2afa5-547b-42e1-9999-d1279e63dc55,Inbound,Returns,Service Centres Related,,f0b69516-63d8-451f-8049-6245d9749c8f,,18/08/2023 12:54,18/08/2023 12:57,18-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
cb7b48af-7dd9-4311-8316-803c5966153d,Inbound,Returns,Return request,"Thank you Shopzilla customer care  to help me,& Solve my problem  ??????",948cc271-4fce-4acf-aeb6-b58b11e413f3,,18/08/2023 17:00,18/08/2023 17:03,18-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
2e6e7a41-cc55-4dee-84a8-1349a55009fc,Inbound,Order Related,Delayed,,19304b22-cfbf-43af-86af-cebdeffb5703,23/07/2023 13:10,18/08/2023 20:22,18/08/2023 20:24,18-Aug-23,BADURIA,Electronics,650,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
26e70666-d9d8-4067-9944-c47e02eb3b21,Inbound,Returns,Wrong,Good communication ,6c1f1e92-d390-46d4-b32f-1e43df50649e,,18/08/2023 14:18,18/08/2023 14:21,18-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
21dd9bf6-05e1-4c80-80de-cfec9dcfda81,Inbound,Returns,Fraudulent User,Good coustomer service,5f1c0280-6097-4245-bb03-9bcd728b9496,,18/08/2023 19:21,18/08/2023 19:23,18-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
91cfba2a-c296-4852-8091-59d90ffbdfdc,Inbound,Returns,Fraudulent User,,50569a4c-95f1-4ca3-81ea-9dd0e418622b,,19/08/2023 21:37,19/08/2023 21:39,19-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a1e5f3e6-959a-4b03-a1bb-fbf0a8818833,Inbound,Returns,Return request,I am very happy customer care,9ade0032-2af1-4043-bfff-f0e80151ef97,07/08/2023 21:39,18/08/2023 10:49,18/08/2023 10:53,18-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,1299,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
c463b480-cb6d-478d-bbb3-3a5c59f649cb,Inbound,Order Related,Delayed,,761d30a9-b4e0-42bf-a885-0fa31c5c7e3e,10/08/2023 13:05,17/08/2023 11:20,19/08/2023 16:32,19-Aug-23,JALPAIGURI,Home,210,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
842e6a82-ece3-4f3e-967b-461db5aaee00,Inbound,Returns,Service Centres Related,Thank you so much ,c8f34acc-bc18-47d0-9981-fef9ef6a6d38,,18/08/2023 09:59,18/08/2023 10:03,18-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4d5d6bb9-4bc4-4838-9ff6-3c767201cec8,Inbound,Returns,Reverse Pickup Enquiry,,1c8fc5a1-0e81-451c-834c-ba8ea49c3cc0,,18/08/2023 10:25,18/08/2023 20:00,18-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
b7fe2a33-a3a1-45f2-b77c-a36879a92a53,Outcall,Order Related,Installation/demo,Don't able  to provide any information,6c0fcd5f-8c2e-4671-977e-99aac7483156,,18/08/2023 16:21,18/08/2023 16:30,18-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
99935e9f-8483-4f0c-9121-c623119b5122,Inbound,Returns,Reverse Pickup Enquiry,After so many calls issue is still not resolved.  Very pathetic service. ,c822e186-e7b2-42f4-9031-1fec5fc1c86c,,18/08/2023 17:58,18/08/2023 17:59,18-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
0322414f-75ce-4a71-98d2-4d8247112146,Inbound,Order Related,Installation/demo,,acecbbf0-71a3-444f-8e0b-987b5f79d210,,18/08/2023 23:42,19/08/2023 00:10,19-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
ac794597-db4c-40f9-b2c6-7a528d4a4cb8,Outcall,Offers & Cashback,Other Cashback,Reduce time to solve querries,8743de58-a4d1-449f-870a-6a9e34706bfe,,19/08/2023 15:02,19/08/2023 15:14,19-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c6ec675f-5c6b-4d85-8106-442ed42a4d66,Inbound,Offers & Cashback,Affiliate Offers,,0aa9fbd5-93c8-4112-b15e-1b8a90324c9c,,19/08/2023 16:43,19/08/2023 17:35,19-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
dda082ed-2dd5-42f1-8e6c-734322178904,Outcall,Order Related,Delayed,,8b5cb71d-ac90-4ea2-a99d-39773d24a689,12/08/2023 21:09,17/08/2023 18:59,18/08/2023 05:19,18-Aug-23,BIHAR SHARIF,LifeStyle,309,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
0ad83b96-87fb-4def-ba95-edf51ca33f81,Inbound,Product Queries,Product Specific Information,Exquisite call,49508103-6e5a-4744-b82c-5a348e861f20,,18/08/2023 07:30,18/08/2023 07:33,18-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
17275f9a-634f-4e2d-9cb2-5bddd867d6d2,Inbound,Order Related,Seller Cancelled Order,,d37c8a66-f547-4ba4-86e2-4114e77e08eb,,18/08/2023 10:20,18/08/2023 14:52,18-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
0b61a68c-0f66-4b20-8427-5ad811d7b1d7,Inbound,Order Related,Delayed,Please resolve the query ,3ce7bd09-5dd8-4649-8cc1-e43952588ccc,,18/08/2023 10:40,18/08/2023 10:52,18-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
d5fd6731-79a2-4f56-bbf3-bf069006a44e,Inbound,Returns,Fraudulent User,,06820c35-e8bd-4a21-bab3-47d465b87d11,,18/08/2023 16:52,18/08/2023 20:21,18-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
10e35a7e-997c-4a06-81e2-3c60123eac7f,Inbound,Returns,Exchange / Replacement,Very good support by customer service ,9d321a2b-fcc3-49d3-b6f6-86a7ae176c3c,,18/08/2023 19:07,18/08/2023 20:09,18-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
ebad7717-4bdc-4cc1-bdbe-8c294c1137af,Inbound,Offers & Cashback,Affiliate Offers,,0005a80c-9179-480d-b17f-6b791a85aac9,,18/08/2023 20:06,18/08/2023 20:11,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
f00e8e0d-a8b1-4266-9d5d-f05232d68946,Inbound,Order Related,Order status enquiry,,591b99ff-3053-4697-b117-fb552985a8d7,,19/08/2023 10:04,19/08/2023 16:21,19-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
6646181a-df9e-442f-9ada-98bc795b3a00,Outcall,Returns,Reverse Pickup Enquiry,,1ab46804-8b08-4d9d-89c9-9f2297189b55,,19/08/2023 14:46,19/08/2023 14:51,19-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5bd90d77-e5f6-4478-8e2d-a09980a818d9,Inbound,Order Related,Delayed,,90fbf2ee-c519-4c7d-a045-d05cbd02567d,13/08/2023 20:06,18/08/2023 22:10,19/08/2023 00:59,19-Aug-23,Singrauli,Electronics,35990,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
ded1b29b-a887-48a1-b8d1-45cf09a49d42,Inbound,Order Related,Delayed,,534d6017-6633-48d3-9b3a-2eca6cbeedec,12/08/2023 14:34,19/08/2023 08:46,19/08/2023 08:48,19-Aug-23,PATNA,Mobile,997,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
b3c44dd1-ba20-4c21-beaa-3ec1577cbd24,Inbound,Returns,Reverse Pickup Enquiry,,24418a13-e274-47be-b0e5-92ca3336789f,,19/08/2023 15:56,19/08/2023 15:56,19-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
4182999c-2a20-4c95-a8ba-e0492ed43f19,Inbound,Cancellation,Not Needed,  is wrongOnly used customer money ,97df78c8-a554-41fc-81ea-75fbcaa2d1a6,15/08/2023 08:17,18/08/2023 10:08,18/08/2023 12:49,18-Aug-23,Kalyan,Mobile,28999,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
bd237a4f-b121-46eb-9038-e1f2cae252f1,Inbound,Returns,Return request,,79a712c3-264c-4c08-8c32-d8cbae2a02ce,,18/08/2023 17:08,18/08/2023 17:09,18-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
055c5015-d545-48b3-9339-b13d51aec58e,Outcall,Feedback,UnProfessional Behaviour,,bc8a4977-e1da-49cc-8624-2b48d9e51ba2,,18/08/2023 20:27,18/08/2023 20:30,18-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,3
29e222e2-b39b-4f92-861b-9cfa014473d2,Inbound,Returns,Missing,,89a90cb1-a518-4052-914a-5f536dd315bd,,19/08/2023 19:37,19/08/2023 19:40,19-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
301ce03f-d68d-4e29-abc3-c63c1cb82aba,Inbound,Order Related,Delayed,Good ??,b2ebbe54-3b31-4d3d-8dce-40df7309d767,07/08/2023 09:08,18/08/2023 13:33,18/08/2023 13:34,18-Aug-23,COLVALE,Books & General merchandise,109,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,2
151c4e29-cc99-43b3-a9be-43e025b6696f,Outcall,Shopzilla Related,Signup Issues,Unsupport customer care,623726ef-982e-4253-a3c4-fdee3ea95754,,19/08/2023 13:50,19/08/2023 14:06,19-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
1ae0773b-ae6e-4fd3-8d74-775a21d8f4b3,Inbound,Returns,Service Center - Service Denial,,6a3079a8-0517-4f48-8ff7-4086f521aa15,,18/08/2023 12:11,18/08/2023 12:25,18-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
efbdd3c4-e1a9-4ea5-869f-8d80bc2c1995,Inbound,Returns,Reverse Pickup Enquiry,,51b19636-038f-4d5b-b219-488af3bc5c69,,19/08/2023 13:11,19/08/2023 13:15,19-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
2976564d-2aea-4663-8132-5e0262029980,Inbound,Returns,Exchange / Replacement,,366cf0a1-1a57-4810-aa40-8a64d930c986,,19/08/2023 17:13,19/08/2023 17:23,19-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,2
5f44ef87-df43-4a0a-852a-e53ad3e91562,Inbound,Returns,Reverse Pickup Enquiry,,8194752b-67e5-4e02-a25d-c560678afa26,,18/08/2023 10:12,18/08/2023 10:14,18-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
47153049-3761-4aaa-802c-e47a3a278af3,Inbound,Order Related,Delayed,,b6ed5764-5607-45e8-bb74-97a217f1df5e,,18/08/2023 10:55,18/08/2023 16:55,18-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
7de0dc97-193e-464d-939a-ce479d6f9aba,Outcall,Returns,Return request,Good castomar support executive ,aa312a85-de56-434e-899a-e53fd4be5ca0,,19/08/2023 18:50,19/08/2023 18:52,19-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
887ad8f2-ae0f-4a7e-a2b4-6489e4362e36,Inbound,Order Related,Delayed,,63ff1bc5-0d5a-4dfc-a580-376f30474f85,14/08/2023 22:19,18/08/2023 20:29,18/08/2023 20:39,18-Aug-23,AHMEDABAD,Home Appliences,500,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
0b2308cb-04e6-4e0c-b2d6-5c63defecf08,Inbound,Returns,Reverse Pickup Enquiry,,0f4c8a2d-bad3-4f2b-9d4f-a1c0532742cb,,18/08/2023 06:34,18/08/2023 06:37,18-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
53149c0d-f62f-4e02-8f7e-62bfe811055e,Inbound,Returns,Missing,,5170e77a-c483-4b57-bd2e-df6e2fddc021,,18/08/2023 09:59,18/08/2023 10:00,18-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
b8399e7a-f032-47f1-9821-4c51649deab6,Inbound,Refund Related,Refund Related Issues,,b351323e-f378-471f-afc3-76bc0b4b9701,,18/08/2023 11:58,18/08/2023 12:02,18-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
99edd9c0-d56b-4d73-9be4-b59ec60641b3,Outcall,Feedback,UnProfessional Behaviour,"He lied that he is going to send me complaint no, its been more than 10 hours there is no mail seriously pathetic service ",2462724f-b935-48ae-8e50-ab1c01fc1f67,,18/08/2023 19:06,19/08/2023 09:49,19-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
f41b94ea-a171-4150-8c8f-cc306f55a216,Inbound,Order Related,Seller Cancelled Order,,b8549bb9-40f0-48a4-8764-44b25b5954f2,,19/08/2023 15:27,19/08/2023 15:29,19-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
2d5e243c-ff4c-4fc8-9239-519623c8e440,Inbound,Offers & Cashback,Affiliate Offers,,073ae2cd-ef4c-47a1-b4bf-074f66e24138,,19/08/2023 19:02,19/08/2023 19:04,19-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
0cd471ba-11cd-4e7b-a99d-4ce3c91771a4,Inbound,Order Related,Delayed,,f9d11fa2-1382-4921-aa01-2dfb8e2d4495,,18/08/2023 14:17,18/08/2023 14:18,18-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
9e87fa72-3fb5-4ccc-a6cd-02be7912eac6,Inbound,Returns,Reverse Pickup Enquiry,,29fcd69f-cc1c-4e19-8c70-10d63c8847f7,,18/08/2023 19:55,18/08/2023 19:57,18-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
98ca7c5b-9622-4133-821f-c7c746552753,Outcall,Returns,Return request,,16bd8d01-de61-4f7c-b13a-eebac959dd2c,,19/08/2023 20:16,19/08/2023 20:46,19-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3ff15e20-334f-45fb-828b-cc7cb51aecfd,Inbound,Cancellation,Not Needed,,b9b78dea-3a24-40b9-adb0-a9f9f07d7666,,19/08/2023 17:30,19/08/2023 17:33,19-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
63f4ac01-1111-4524-9035-d3144e8dfb7a,Inbound,Returns,Reverse Pickup Enquiry,,2e5b7cc7-83c8-46b5-a047-581b17fba971,,19/08/2023 15:00,19/08/2023 15:08,19-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
81e94feb-0a6d-4d75-b548-47b9c2b4253c,Inbound,Order Related,Delayed,,fbf8e54f-a27a-4d2f-8b23-f1e797f828f0,,19/08/2023 20:09,19/08/2023 20:10,19-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
38dc0f42-3ffe-466e-aed1-11b70d550836,Inbound,Returns,Reverse Pickup Enquiry,,72006f51-2424-48ae-82ed-19428e7cbb4f,,19/08/2023 22:18,19/08/2023 23:16,19-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
9c540ea9-0cdf-4b58-b078-92ad319797ee,Email,Returns,Reverse Pickup Enquiry,Good ,8575163a-6f70-426c-94c7-74c555d352fe,03/07/2023 14:53,19/08/2023 11:31,19/08/2023 11:40,19-Aug-23,JUNAGADH,LifeStyle,5995,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
9263becf-8b02-46d9-b084-9170db08a618,Inbound,Feedback,UnProfessional Behaviour,???????? ???? ???? ?? ????? ???? ??,331e5c16-5acb-40fe-ae7d-793fa9827fef,24/07/2023 19:39,19/08/2023 11:04,19/08/2023 16:17,19-Aug-23,VARANASI,Books & General merchandise,1194,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,2
cfa105c6-133f-40a6-ab3a-1c201ec1345d,Inbound,Returns,Reverse Pickup Enquiry,Fully helth full ,c6942adf-4fd3-4963-b056-4fa48fffff4c,,18/08/2023 15:06,18/08/2023 15:10,18-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
343b9b96-da53-48e9-baf7-493badb26586,Inbound,Returns,Reverse Pickup Enquiry,,2a37a5c3-3615-4028-8fdd-dee9e95efe0c,,18/08/2023 20:46,18/08/2023 20:49,18-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
7edabac2-a49a-4e81-87a5-f0cb2396567f,Inbound,Returns,Return request,,4e4e8c5b-ac86-40df-bafb-ab70a8892916,,19/08/2023 12:17,19/08/2023 12:19,19-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
20a8d893-b296-4570-8116-e48c7aa1f144,Inbound,Returns,Reverse Pickup Enquiry,Fantastic,be51e381-1778-4f5a-8cad-daf48e2db252,,19/08/2023 17:23,19/08/2023 17:40,19-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
787dab94-7647-43cc-acf5-fe1573050286,Email,Returns,Fraudulent User,Thanx you so much,2dcbf89b-0dda-486d-8142-a7ed3962bae2,20/07/2023 16:29,19/08/2023 18:58,19/08/2023 19:00,19-Aug-23,HAMIRPUR,Electronics,1989,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
830dfd20-34a8-4a01-8224-fb4bbbe95648,Inbound,Cancellation,Not Needed,I have facing delivery issue last 2 days and you customer support   you will get the order before 7pm and 9pm I don't get any order from you end you are you given fake commentment to the customerShame for the Flif  servicesThird call service ,cf0c2acb-c809-4a93-b61e-5478904f9cb4,16/08/2023 13:54,19/08/2023 08:34,19/08/2023 08:35,19-Aug-23,PUNE,Mobile,12999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
63d88c0c-e577-46cb-ad83-3f9d966bd7f1,Inbound,Returns,Reverse Pickup Enquiry,,5ef8a668-1882-4709-83f8-d8dea7b079ec,06/08/2023 09:55,17/08/2023 18:58,18/08/2023 16:28,18-Aug-23,NAGAUR,Home,599,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
feee50cb-a706-4001-b4bd-c665a6adba45,Inbound,Shopzilla Related,General Enquiry,Excellent,34eb18c5-eb62-4a59-bd43-aa24ffaaf611,,18/08/2023 08:49,18/08/2023 08:52,18-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
846f9afc-0ee1-4ed0-bc70-f50988fa9457,Inbound,Product Queries,Product Specific Information,Some time product gives damage and. Song time product are give good ,0d9f7b4e-a2b1-46ec-9838-4e47e3a6c92f,,19/08/2023 07:08,19/08/2023 07:11,19-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
453e849f-0224-47fa-88e7-ba213877c049,Outcall,Returns,Reverse Pickup Enquiry,,d594e1c3-caa5-4aee-ad48-1c626ffb87e7,,19/08/2023 11:03,19/08/2023 11:11,19-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
a2d4c7df-e578-4fd7-9cec-1a3bcdfb64ab,Outcall,Order Related,Delayed,,08aae63c-3279-4146-920e-187895d98330,,19/08/2023 11:47,19/08/2023 12:08,19-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
12916303-bd27-4e95-be77-d78e5b860b3c,Inbound,Returns,Wrong,Very bed ,fda44bf1-14b2-4394-af5d-45f2b512e4b7,,19/08/2023 12:37,19/08/2023 12:38,19-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
e97acc9c-3605-4ff9-b134-c3bebf5d416d,Inbound,Returns,Reverse Pickup Enquiry,,7133e8b8-6653-4a58-9930-78f7c1c7899c,,19/08/2023 12:44,19/08/2023 12:55,19-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
39919793-4cb3-45a2-8a85-52c9ce4c00ec,Inbound,Returns,Reverse Pickup Enquiry,Very good support ,0f39cf21-d2e6-44a0-91e4-2e29fd8f193f,,19/08/2023 12:59,19/08/2023 13:02,19-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
2f9dcd26-a8a4-4e3e-833f-46068308ee4d,Inbound,App/website,Issues with Shopzilla App,,0ffed8d9-7942-4b7d-8cba-e12012ca3d51,,19/08/2023 18:23,19/08/2023 18:23,19-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
4f189214-242a-4be6-a18e-3c1ea19cd92c,Inbound,Order Related,Installation/demo,,489bdcb0-8098-4df6-894e-598971ece8e1,,18/08/2023 10:00,18/08/2023 22:15,18-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,1
619326eb-b08c-48b1-9886-7beb057cd70f,Inbound,Returns,Reverse Pickup Enquiry,,cea59e89-252f-4e83-875c-8fb97c313169,,18/08/2023 13:33,18/08/2023 14:04,18-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
2ad47794-c969-448a-a196-df557ce5a6b8,Outcall,Returns,Reverse Pickup Enquiry,Please change my phone,ef8b8b22-6855-4152-bf1b-42aa1bccc115,,19/08/2023 18:38,19/08/2023 18:52,19-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
18cb3458-4905-440b-99b6-3e014946726d,Inbound,Returns,Reverse Pickup Enquiry,,b10ea0b6-4d1b-48b1-8a75-1567327e829e,,19/08/2023 18:44,19/08/2023 18:47,19-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,4
e0abe989-b478-4178-ab28-cfa6e71fc70d,Inbound,Returns,Reverse Pickup Enquiry,,a4e2adaa-36fc-45d4-b7ec-5428910a3670,,18/08/2023 15:37,18/08/2023 15:42,18-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
473b1d36-bff0-4582-8040-c60d7cbb9ba9,Inbound,Returns,Missing,Awesome customer service Abhishek ,d749323e-7ef5-45e2-86a3-3fdbaef3d27c,,18/08/2023 16:21,18/08/2023 16:23,18-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
c69191a7-6d23-48b4-a7e4-0029f05e467e,Email,Refund Related,Refund Related Issues,Nice habbit,9cec8a43-00f6-4c05-b594-36ad06dbcaf0,,19/08/2023 14:45,19/08/2023 14:45,19-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
13b7d688-205b-43e2-9e70-aa2c14335348,Inbound,Order Related,Installation/demo,,ee40b547-e189-46b5-953f-84cee4775af2,,18/08/2023 20:41,18/08/2023 20:44,18-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
262de84a-b5b8-492e-bf0f-87d782b5100f,Inbound,Order Related,Installation/demo,,64f65fce-aa75-49d0-a241-6bdffdb0e867,,19/08/2023 08:09,19/08/2023 08:11,19-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
0064a105-6314-4b37-9344-53b7db41d008,Inbound,Order Related,Installation/demo,,eea61c24-545d-4a2f-b9a0-2bfb62d17f05,,19/08/2023 18:13,19/08/2023 18:14,19-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
a136dc5a-ba7e-46c3-8538-d0e4134a9c0c,Inbound,Returns,Return request,,f0dbf6a4-78ad-41c2-8ef7-4fadd551ed30,,19/08/2023 18:33,19/08/2023 18:35,19-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
10925d8b-7b3b-4db9-a242-ac1f352e64ab,Inbound,Returns,Fraudulent User,,7cd572b9-cc96-4d37-b292-da24aeb5c6e2,06/08/2023 08:35,17/08/2023 09:24,18/08/2023 07:13,18-Aug-23,RAIPUR,LifeStyle,474,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
30af8987-7a25-4cab-a17b-dc2cedf446fd,Inbound,Returns,Reverse Pickup Enquiry,,6fa32124-2243-4d7d-a4b9-e9a73ec4d0fc,,18/08/2023 10:29,19/08/2023 05:05,19-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
01cf7882-adc9-476c-adea-2fe819b7a7ce,Inbound,Returns,Reverse Pickup Enquiry,,dfbdd137-e7a3-43a1-b50a-51bbf9fbeb5d,,19/08/2023 16:47,19/08/2023 16:48,19-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
f8c39734-63c7-4fda-ae54-ba616fb26104,Inbound,Returns,Reverse Pickup Enquiry,,e44b4b57-a699-4ade-a30d-171b65c64170,,19/08/2023 17:30,19/08/2023 19:28,19-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,3
403a58c0-2880-48b6-b682-5bab4c20e606,Inbound,Product Queries,Product Specific Information,Needed return policy on this product ,b4657e86-1276-43cc-a941-e17f021c077f,,19/08/2023 12:32,19/08/2023 14:31,19-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
44bec455-3d43-46d3-95cd-eb7c6ac227df,Inbound,Order Related,Order status enquiry,Nice,35d0b5f5-fc64-45a3-82e3-a63b8df22271,,19/08/2023 15:20,19/08/2023 15:23,19-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
e8f87dce-ed36-4a17-9301-f7731a72a5b0,Inbound,Returns,Reverse Pickup Enquiry,good ,c28139db-5b6f-4d1d-bbbb-e03e4788b55f,,18/08/2023 06:43,18/08/2023 06:53,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
0d6f6038-3f9b-4955-88b8-e71ae23662e5,Inbound,Order Related,Installation/demo,,83a078a5-9928-46b2-838a-6feb1c6b07e4,,18/08/2023 12:15,18/08/2023 12:17,18-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,1
f034024f-3eb1-4fae-ba1d-cc536cb7e2c3,Outcall,Returns,Technician Visit,,a7adccc9-260b-49c1-b848-c607152b54cb,,19/08/2023 17:48,19/08/2023 18:14,19-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
327ea52b-8462-408a-8f6d-5a8570ef0f7d,Inbound,Cancellation,Not Needed,All is well,8ea77570-6470-498a-8c0e-19bed1695315,05/08/2023 17:54,18/08/2023 18:57,18/08/2023 19:55,18-Aug-23,BHILAD,LifeStyle,1249,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
28c1c735-8dad-4e96-bada-188159a5a97a,Inbound,Returns,Reverse Pickup Enquiry,,6a18078f-0071-450d-a723-5a36dd19822a,15/07/2023 08:37,15/08/2023 20:57,18/08/2023 09:07,18-Aug-23,HYDERABAD,Electronics,12149,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,1
67cc1531-587c-4cd6-914d-cf904fc52dcc,Inbound,Refund Related,Refund Enquiry,Problem solve,bcc21b3d-53aa-482a-b9ff-304e2838c5a4,16/08/2023 00:14,19/08/2023 00:39,19/08/2023 00:41,19-Aug-23,,Electronics,249,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
91f8897b-407d-4469-b4fb-9e2519dd2c3e,Inbound,Returns,Reverse Pickup Enquiry,,49c56e57-f3ae-4aca-85dc-1d252482ce9d,20/07/2023 11:15,19/08/2023 16:05,19/08/2023 16:16,19-Aug-23,JAISALMER,Electronics,692,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
08afb378-26a2-4d13-899b-73732a150f96,Email,Refund Related,Refund Enquiry,,9e89e1af-443c-4df5-9887-38c75beffa71,06/08/2023 19:42,17/08/2023 16:20,18/08/2023 13:13,18-Aug-23,GHATSHILA,Electronics,34990,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
a96a189b-3993-48ba-9510-7950e33455fc,Inbound,Shopzilla Related,General Enquiry,paylater option is not available. no information received when it will be fixed. Unsatisfactory,0bf7c795-b9e8-4a7c-aa0b-4e7657ddbf64,,18/08/2023 22:13,19/08/2023 00:05,19-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,2
00c1efd6-e039-4ae9-9aba-23d0fa0cf949,Inbound,Returns,Reverse Pickup Enquiry,Good response answer and questions ,facddab3-3661-4854-b26a-0cb6c236ff95,,19/08/2023 21:52,19/08/2023 22:00,19-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
3377a000-637e-4927-a40c-c55a0f223515,Inbound,Order Related,Delayed,,29dac1f0-5ad0-46c9-800a-102a55fe58bc,,18/08/2023 20:28,18/08/2023 20:29,18-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
c4092b3a-8b0a-4ccb-b869-c48d10f8ef68,Inbound,Order Related,Installation/demo,,f8eda92b-ccb9-4cd2-92be-4bdd70e80eca,,18/08/2023 22:56,19/08/2023 14:20,19-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
00064265-7bc3-4627-8e36-6e60a4895343,Inbound,Order Related,Delayed,,f353c162-3c55-44f7-b98a-f3b759e6c05b,07/08/2023 21:01,19/08/2023 12:58,19/08/2023 13:01,19-Aug-23,RAIPUR,Home Appliences,9999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
d5392c81-e902-4d8e-b349-45cccb0d85b1,Inbound,Returns,Reverse Pickup Enquiry,,82d697db-7f9e-4ba0-899e-4cca04041d39,04/08/2023 09:26,18/08/2023 13:01,18/08/2023 13:04,18-Aug-23,SIKAR,Electronics,449,,Anthony Booth,William Park,John Smith,31-60,Morning,5
a37eecc5-cc86-4f57-b6db-c5258e2e338c,Inbound,Returns,Reverse Pickup Enquiry,,71cfa76f-b67e-4bd7-96ee-e6777f1ea9bc,,18/08/2023 12:55,18/08/2023 12:56,18-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
5867514d-6e97-460f-a09e-36841abeeed6,Inbound,Returns,Fraudulent User,,4405720d-3f32-46eb-98d2-b9efd88ebb20,09/08/2023 12:15,19/08/2023 20:37,19/08/2023 20:51,19-Aug-23,HYDERABAD,Books & General merchandise,431,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f298bbf6-bbf1-4943-a938-a99ea791631e,Inbound,Returns,Reverse Pickup Enquiry,,85e4502f-86d8-4b59-8b49-aba33dfadedb,,18/08/2023 20:47,18/08/2023 20:53,18-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
fb9eb3d4-88f7-4a16-951f-418ce068f9b5,Outcall,Returns,Reverse Pickup Enquiry,,6160c487-dfa4-451f-9717-0fc84f0fee05,,19/08/2023 20:12,19/08/2023 20:23,19-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
206fcc5a-8e41-4aeb-aec2-6e648456568e,Inbound,Order Related,Delayed,,597754b8-1f4a-4c09-a6dd-877c3d167440,19/07/2023 11:42,19/08/2023 16:57,19/08/2023 20:40,19-Aug-23,CHANGANASSERY,Books & General merchandise,25,,Ronald King,William Park,John Smith,61-90,Evening,4
33645853-82e9-4094-b06e-70a6a82c5fe8,Inbound,Feedback,UnProfessional Behaviour,,75e073e4-af2f-48c2-8c14-23c5e6e7404c,07/08/2023 01:10,19/08/2023 13:57,19/08/2023 14:08,19-Aug-23,MARIAHU,Books & General merchandise,218,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
1195f0f2-94e5-4d28-ae6e-f14bf7d924c0,Inbound,Returns,Reverse Pickup Enquiry,,9d8f414c-bb3f-44cc-837e-41ffa98f2ed7,,19/08/2023 02:59,19/08/2023 03:02,19-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
3e000782-fc95-49dd-8256-1685452cff66,Inbound,Returns,Return request,,e69c5124-613a-4679-8a7f-0267cfbe0a2b,05/08/2023 21:05,18/08/2023 11:20,18/08/2023 11:22,18-Aug-23,KEKRI,Electronics,999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
8d6c6190-2423-46b0-b1b3-803d02698074,Inbound,Returns,Wrong,Very helpful,576fd2f9-865c-4817-8115-12c2ab85057e,04/08/2023 19:02,15/08/2023 17:17,18/08/2023 19:09,18-Aug-23,SIKAR,LifeStyle,10496,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
314894cc-3d98-429e-96cd-0327b5f42d82,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,72bd8ad6-0459-4676-9e4f-64fc71965b8b,,18/08/2023 10:51,18/08/2023 10:53,18-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
f219525e-ae4b-4cf7-8a0d-b0d0c97a1a37,Inbound,Returns,Return request,,fb5b1258-994c-49b1-b6d7-c8008ff379cd,,18/08/2023 13:01,18/08/2023 13:08,18-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
87aa4dd1-41f9-4fba-be3c-932d19f92ead,Inbound,Returns,Exchange / Replacement,,056d1197-a87a-4a84-904a-691316cbb7d9,,18/08/2023 17:44,18/08/2023 17:53,18-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
70b9a64d-f8ec-4769-b8f5-311ec9c194da,Inbound,Returns,Return request,Good ,b91296a4-d564-4745-9931-5af8b637ba43,07/08/2023 17:40,18/08/2023 16:28,18/08/2023 16:31,18-Aug-23,BAHADURGARH,Electronics,999,,Logan Barnett,William Park,John Smith,31-60,Morning,5
4cc1c2ff-099e-4b06-8c77-a09249933b03,Inbound,Returns,Fraudulent User,Incomplete order delivered and no effective support provided,ae4157db-fa51-4073-a0ad-d3186a1087ac,15/08/2023 23:53,17/08/2023 22:44,18/08/2023 11:36,18-Aug-23,NEW DELHI,Books & General merchandise,95,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
34c6aa74-cae9-4a01-888c-65afe73e7ff5,Inbound,Returns,Fraudulent User,,57fae178-d91c-4395-85aa-5f273fbe69d4,,18/08/2023 21:21,19/08/2023 08:55,19-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
65657fd5-1f3d-4ddc-b9e5-d4dc3ce85e2d,Outcall,Order Related,Delayed,Customer care executive good behaviour osm ,7c19d426-40c2-47e1-a331-a1d225c81f85,09/08/2023 19:59,18/08/2023 19:45,18/08/2023 19:46,18-Aug-23,PUNE,LifeStyle,299,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
3dd0ed64-c0a1-45b3-830d-442c130beae6,Inbound,Returns,Wrong,Sir   ritarn  ,c5e6fd67-73b1-405f-9950-6c33244ef45e,12/08/2023 15:36,18/08/2023 11:02,18/08/2023 11:11,18-Aug-23,JAIPUR,Electronics,1999,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
a3909a6c-d7e1-49ed-b119-50d01d9af24f,Inbound,Order Related,Delayed,Thanks ??,e188f206-5eba-4303-b7a4-85ced1412e83,16/08/2023 13:13,18/08/2023 11:36,18/08/2023 11:37,18-Aug-23,AURANGABAD,Mobile,20999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a9de243f-00ae-4088-8201-2cbea9adc992,Inbound,Feedback,UnProfessional Behaviour,,78a730c9-370a-441f-b77c-349bf3ac763e,,18/08/2023 08:51,18/08/2023 08:54,18-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a90ba3cf-40a3-4d3c-8e46-abdf6ff481d7,Outcall,Returns,Reverse Pickup Enquiry,,766efd95-dad7-4074-8bdc-af5d70fd962b,,19/08/2023 11:53,19/08/2023 12:14,19-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
f27dd6b3-13af-4866-a340-a6c6b4c174b9,Inbound,Returns,Return request,,c7c0d693-0312-4b90-9841-00369fe3ec4b,,19/08/2023 14:39,19/08/2023 15:18,19-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
681c6146-5dd2-40dd-93c2-bbc2ef1b6d5d,Inbound,Order Related,Installation/demo,,749ac5c0-3679-46f8-b7e0-d361e65d1875,,19/08/2023 17:50,19/08/2023 18:24,19-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
1ea28841-0ecc-4291-b189-6546fb7d9f83,Outcall,Returns,Return request,,a0c4eaa7-a4f9-456b-ae1f-8b451de2e1d4,11/08/2023 11:40,19/08/2023 10:51,19/08/2023 17:59,19-Aug-23,GIRIDIH,Electronics,1849,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
879d0ffe-e0bc-4ba6-9710-eec0d1e1b5aa,Inbound,Order Related,Order status enquiry,,a0406e2f-804a-4cd5-93c7-74a34958bd89,,18/08/2023 08:28,18/08/2023 08:42,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9f9bbf4d-88ab-49bc-95ae-d98342a4054f,Inbound,Order Related,Order status enquiry,,e5cbe658-3c28-4804-b40a-612b987debea,,18/08/2023 10:45,18/08/2023 19:30,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0c30e15c-adb8-4241-9cb1-5fd0978a1a97,Inbound,Returns,Missing,,eac27b94-5cd1-4c4f-bbe4-d090d97300da,,19/08/2023 14:11,19/08/2023 20:45,19-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
1a30e1cc-41b8-4fad-bd54-67f1891c9f6c,Inbound,Returns,Reverse Pickup Enquiry,,5ad0b840-8043-489e-b41e-8879cc807784,,19/08/2023 14:13,19/08/2023 15:35,19-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
6aaa75ca-8572-48d6-88ff-972d361cb4c0,Inbound,Returns,Return request,,1b12fe17-fa70-4e67-bd3c-19276ffff49d,,19/08/2023 17:16,19/08/2023 17:19,19-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
101ab90a-089c-4720-ba45-bacefc39a0b4,Inbound,Order Related,Invoice request,Good supporting executive ,ba6466f9-7afc-4b14-bf82-c39f1e0c2278,,19/08/2023 20:05,19/08/2023 20:07,19-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
0ee1e263-09a6-44ee-b294-4ade8964d367,Inbound,Order Related,Delayed,,82051aba-ade2-4b7e-af6b-116b33fb0f88,04/08/2023 13:37,18/08/2023 14:29,18/08/2023 17:09,18-Aug-23,AHMEDABAD,Mobile,11499,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
46789f22-a43d-4b2a-90a7-97a3ea697522,Inbound,Order Related,Delayed,,70879278-bed4-4979-86bc-08e902d90af3,08/08/2023 08:51,19/08/2023 10:47,19/08/2023 11:01,19-Aug-23,ITANAGAR,Books & General merchandise,280,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
7b17564b-574e-48b1-b862-0f44075694b9,Inbound,Order Related,Seller Cancelled Order,Customer care good service.I am happy.  ????,40512380-8229-471c-b868-bd35b47240d0,16/08/2023 01:06,18/08/2023 00:15,18/08/2023 08:38,18-Aug-23,LUCKNOW,Books & General merchandise,28,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
a88725b2-b490-4e67-b45c-bc39560c6814,Inbound,Returns,Reverse Pickup Enquiry,Thnks,4b1f779a-063e-44b9-97b5-17280a366b6b,,18/08/2023 15:50,18/08/2023 15:51,18-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
d1a4df42-8bb7-483f-bfda-564ac242b400,Inbound,Order Related,Installation/demo,,7e63e3d6-649e-4f19-95ba-65fe34bc5f8f,,18/08/2023 23:44,18/08/2023 23:52,18-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
37da62f6-458e-43f0-bb21-23a7d753eb82,Inbound,Returns,Missing,,773e895b-48dc-4aea-82bd-ce3a75a68102,,19/08/2023 11:32,19/08/2023 17:43,19-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
592a099b-2960-4fc9-889a-6f6c86b159df,Inbound,Cancellation,Not Needed,Thanks sir for my help,b5168274-0c88-433b-9890-4a7b7ad886c9,09/08/2023 22:18,18/08/2023 12:02,18/08/2023 12:03,18-Aug-23,DHARAMASALA,Books & General merchandise,255,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
b285006e-44f1-4ba6-9c9a-3ba8b7e82212,Inbound,Order Related,Delayed,Thank You,d7fd3338-4266-4790-ba06-a16226c84e65,10/08/2023 12:18,19/08/2023 12:19,19/08/2023 12:20,19-Aug-23,ERANDOL,Home,273,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
547d42dc-8a8c-46d0-80d4-ec942372436f,Inbound,Returns,Reverse Pickup Enquiry,Thanks. You. Shopzilla Team ??,ff42d26d-78dc-48cf-a48b-a8dde11b2c86,06/08/2023 17:56,19/08/2023 19:09,19/08/2023 19:09,19-Aug-23,BAVLA,Electronics,1799,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
ff0f5fcc-3666-435f-9167-38cca83c2ad2,Inbound,Returns,Reverse Pickup Enquiry,??????? ??? ??? ?? ???? ???????? ?? ???? ???? ?? ??? ??? ?? ????? ? ??? ,2c10651b-ed59-464a-8e66-c6b89518382b,,18/08/2023 17:04,18/08/2023 17:06,18-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
a1c3d628-764d-4fea-b1a9-6cc608b8ae58,Inbound,Returns,Fraudulent User,Good ,afcf155d-a2d0-40e2-9aac-7c3e08cc37d2,,19/08/2023 16:24,19/08/2023 16:43,19-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
ef62c8c0-a545-4fea-ac1f-1d9a21d16701,Inbound,Returns,Wrong,,cec3c34e-3da5-4484-886d-62cbdc47d247,,19/08/2023 23:19,19/08/2023 23:44,19-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
3437e39d-f779-4bf7-8e46-4656b75668c9,Inbound,Refund Related,Refund Enquiry,No proper solution from the customer care service. Every order we are facing some issue. Not going to do prepaid ,56ad2149-fae2-42bb-8264-3bea9141cb28,,18/08/2023 09:13,18/08/2023 09:59,18-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
32c40dad-616f-483f-8bcf-b51c5d4f7aaa,Inbound,Refund Related,Refund Enquiry,,05305934-d9b8-4897-b4f6-89709c2aec8f,,18/08/2023 12:04,18/08/2023 12:27,18-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
bce1dabb-9eae-4d87-9931-6f99720b65a9,Outcall,Product Queries,Product Specific Information,,05eb8e18-cd10-4863-8d88-c577a24412f2,,18/08/2023 14:48,18/08/2023 14:49,18-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
747193ec-6959-4d97-8274-619208959dee,Outcall,Returns,Missing,,89c3440a-3b90-4501-95bb-e797bf2692f4,,19/08/2023 11:35,19/08/2023 11:44,19-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
65bbdbbb-c30c-4889-b727-f8657611db29,Inbound,Returns,Reverse Pickup Enquiry,Next time I will aware about Shopzilla assured item check it...,a769f376-b2c2-4989-877a-38d58aa397a8,,19/08/2023 19:15,19/08/2023 19:16,19-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
b23d93c8-eb49-46cb-ab1e-d6070a6aeb83,Inbound,Returns,Reverse Pickup Enquiry,,bf8d88d0-1510-42f0-9821-9f1dbb26620f,,18/08/2023 14:27,18/08/2023 14:28,18-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
8c0db223-4fa6-4e26-a122-79ff5fb3cbd5,Outcall,Cancellation,Return cancellation,Really helped to solve my problem,f5966dbc-e192-4a18-9d6b-a393a4e21886,,18/08/2023 21:40,19/08/2023 06:08,19-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
f9185d41-24e1-4d97-8a20-391283d1bfcb,Inbound,Cancellation,Not Needed,,84b06210-1bd9-43e2-9702-4b5914dc0e06,07/08/2023 12:43,18/08/2023 06:24,18/08/2023 06:34,18-Aug-23,SAHARSA,Electronics,1499,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,3
f57f3221-3993-487c-9c75-56a8e3d9b946,Inbound,Order Related,Priority delivery,"Please do delivery products faster, otherwise everything is perfect ",210980db-c832-43fc-a8f1-6078fad0f3e6,,18/08/2023 11:54,18/08/2023 11:58,18-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
6c0dd77f-e4ac-4710-959e-d7e245f1e46a,Outcall,Returns,Reverse Pickup Enquiry,,d99dd7d1-8cb4-456d-9e57-8c982ddaa6c4,,18/08/2023 13:29,18/08/2023 14:11,18-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
6b04af91-428a-4758-bb93-ee8228e29a55,Inbound,Order Related,Order status enquiry,,c53db19c-5e9f-4914-80ae-30011c8cbc5a,,18/08/2023 18:19,19/08/2023 10:04,19-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
d8764a84-4cbd-4e98-9a3c-cfa1b5f70069,Inbound,Returns,Service Centres Related,,d0acbaa1-30c1-4b4c-9247-5236d822be2f,,18/08/2023 22:27,19/08/2023 08:06,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
4547e641-f001-4861-8df9-48b70286e63d,Inbound,Returns,Reverse Pickup Enquiry,Take good products ,bae548f7-9aa3-4831-b236-9fca56df5ada,,19/08/2023 20:56,19/08/2023 20:57,19-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
5d2bc18d-3900-4bce-88bb-6d25dc836f1c,Outcall,Returns,Reverse Pickup Enquiry,,c99550e7-f443-4b4f-a04b-fd718671d93b,30/07/2023 22:09,19/08/2023 16:23,19/08/2023 18:17,19-Aug-23,NEEMRANA,Books & General merchandise,1199,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
62a02221-48ce-4e76-828c-ab022a4d21d7,Inbound,Order Related,Order status enquiry,,ae865cdc-22fe-4d54-b3ab-c1bc39e35746,,18/08/2023 19:13,18/08/2023 19:21,18-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
d7b61dbe-0b9d-4f19-a43a-947a22460db3,Outcall,Order Related,Installation/demo,,1a541bd0-7de4-4f3e-bbc6-732886b1e4db,,18/08/2023 10:43,18/08/2023 21:14,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
31253d3d-c6a5-49de-afc2-bc3ba2401cbb,Inbound,Shopzilla Related,General Enquiry,Good??,a6e908d5-bd93-4e06-8019-de6ebdd1a3fa,,18/08/2023 14:01,18/08/2023 14:02,18-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
232f1501-64fb-4c45-8a77-387fc85d4c63,Inbound,Returns,Return request,,7d8fd295-c3af-446d-86c6-a58e096af98c,,18/08/2023 15:18,18/08/2023 15:23,18-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
60673f27-79e9-45e3-b990-9e6eb281945d,Inbound,Returns,Reverse Pickup Enquiry,I am not happy,cf088ad2-b9a4-4115-98b6-9cbb2de6e487,,18/08/2023 17:43,18/08/2023 22:50,18-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
64fd4e24-1658-4680-9ff4-3324e3ff70c3,Inbound,Returns,Reverse Pickup Enquiry,,c8ecee1f-ac6a-41e0-b533-2695a9afdb7a,,19/08/2023 09:44,19/08/2023 09:45,19-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
88afc0da-81ca-4c3c-891f-454e49451683,Outcall,Order Related,Installation/demo,,3954f63d-e52e-4ce5-8855-e971615ae99f,,19/08/2023 11:43,19/08/2023 11:52,19-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
14f4253e-76c9-4ff4-bc9d-ed6bab941d49,Outcall,Order Related,Seller Cancelled Order,"If any seller is unable to fulfill any order, atleast Shopzilla should take an owner ship, to provide some resolution. Very bad policy, no any exception available for customer. ",00da1773-193a-428c-941c-700d53b91326,,19/08/2023 15:41,19/08/2023 15:44,19-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
e3142fcc-4aaf-46f1-82c2-966bcf3ce557,Inbound,Returns,Reverse Pickup Enquiry,,a6994351-94c7-462f-a85c-41ff35375128,08/08/2023 12:31,18/08/2023 13:57,18/08/2023 14:47,18-Aug-23,CHHINDWARA,Home Appliences,20641,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
493ef1b4-355a-45ea-8245-3b4dae4f5086,Email,Order Related,Delayed,,ca103c59-958c-4968-81f8-e55ecc7996c1,09/08/2023 10:48,18/08/2023 09:49,18/08/2023 09:54,18-Aug-23,MANDI,Books & General merchandise,314,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
01a0fb35-fc22-4f25-ab22-7a34c24afe58,Inbound,Returns,Reverse Pickup Enquiry,,50e60c50-bbdd-47fb-a28f-7f1e288a9e96,09/08/2023 12:31,18/08/2023 09:55,18/08/2023 14:18,18-Aug-23,NAVI MUMBAI,Electronics,899,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,4
ce1d7666-41e0-4d12-97fd-6358bba224c0,Inbound,Returns,Reverse Pickup Enquiry,Amazing experience ,5f06de97-8bfa-4989-bf89-9c4727659f46,,18/08/2023 11:02,18/08/2023 11:04,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
912996a5-1379-4b05-99db-f75bab1c1d86,Inbound,Order Related,Order status enquiry,,da9b8f3c-1ff2-469e-b85e-4426f3c3bdb0,,18/08/2023 13:57,18/08/2023 13:58,18-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4bd84423-0bac-49d4-8488-e83a40306a56,Outcall,Cancellation,Return cancellation,,71889be4-06d9-4bf7-9658-431959cfde95,,19/08/2023 11:13,19/08/2023 11:18,19-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
6d10b2a3-c8e6-4a28-8026-e1d47a20f715,Outcall,Order Related,Invoice request,,4090a9ec-c829-4b95-a6a8-c9467bacd1b8,,19/08/2023 14:41,19/08/2023 15:04,19-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
8f5a24b1-1818-4c4b-87f8-00143b6d8938,Inbound,Order Related,Delayed,Good customer agent ,5cc0ba42-83bf-46c1-bccf-7fde1f6f0160,10/08/2023 16:17,18/08/2023 09:13,18/08/2023 09:14,18-Aug-23,SILVASSA,Mobile,2865,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3a9c6a5c-8ea0-407d-b22d-933148fae81a,Email,Refund Related,Refund Enquiry,,1165927d-8b27-4a24-8168-42289566b182,,18/08/2023 14:45,18/08/2023 14:49,18-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
723040f9-7238-43eb-aa47-267da49d1cf3,Inbound,Returns,Reverse Pickup Enquiry,,d30c9123-5ca1-4f14-936b-4078b7e18db0,,18/08/2023 16:07,18/08/2023 16:08,18-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,4
a3ff7978-10d2-4447-86b4-4c0a753f7d41,Inbound,Returns,Reverse Pickup Enquiry,your customer helped me,4e4fd3f6-fea6-43e6-a220-d9645418c4a5,18/07/2023 11:11,18/08/2023 10:58,18/08/2023 11:06,18-Aug-23,SAHARANPUR,Home Appliences,989,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f62cb60a-ffa8-408c-86fd-90b5a93cfaa4,Inbound,Returns,Missing,,0013a54d-6bf1-465b-b495-c80f0afc8f6d,16/08/2023 09:09,18/08/2023 09:09,18/08/2023 09:11,18-Aug-23,MORADABAD,Electronics,1999,,John Jones,Aiden Patel,John Smith,>90,Morning,5
929c2418-6a7c-4a74-a9b1-95ea1e7621af,Inbound,Returns,Return request,,c00aa16b-d3e5-4d6a-af24-34ec13e12cb1,,18/08/2023 16:57,18/08/2023 17:00,18-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
faf1ac45-37f2-4f8f-a13a-27c19170b431,Inbound,Feedback,UnProfessional Behaviour,,a8ebc81b-fb5f-4b9f-b3a2-4589ae2d817b,,19/08/2023 12:26,19/08/2023 12:27,19-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
fdec3b02-c293-420f-b102-312100cf34e7,Outcall,Product Queries,Product Specific Information,For any query need to chat directly instead of requesting from older order.,0c00ac22-2754-4063-92d1-0a61b576b4f3,,19/08/2023 12:02,19/08/2023 13:29,19-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
50d06098-8140-4e5d-b41a-16020e4dd324,Outcall,Returns,Reverse Pickup Enquiry,,79e4a90b-8c65-41a2-87ba-48e7002a743b,,19/08/2023 17:44,19/08/2023 17:46,19-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
3449ab95-d664-47f0-ae23-082117fbc9d3,Inbound,Refund Related,Refund Enquiry,,7edfdbc9-b635-4073-a62b-278269898a8f,05/08/2023 20:27,18/08/2023 15:36,18/08/2023 15:58,18-Aug-23,BANGALORE,LifeStyle,210,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
ae5476ce-5b8c-43ad-8bc8-0572550e0f7a,Outcall,Returns,Reverse Pickup Enquiry,,5432f650-18cf-4b6e-b821-3ae9e34eb8ca,,18/08/2023 09:09,18/08/2023 09:15,18-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
08d10e17-d7f6-408f-809b-7aa4dfb45e39,Inbound,Returns,Fraudulent User,,45db17f7-879b-4f8d-81df-4d618c3e949f,,18/08/2023 09:20,18/08/2023 14:03,18-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
e9ed8734-146e-4eb5-8122-4a609d07034e,Outcall,Returns,Return request,,c689e5ed-7e75-48af-9969-f135df3e4e6f,,19/08/2023 19:59,19/08/2023 20:06,19-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
715a94a3-0cff-4a75-b4f5-8a260ada88a5,Inbound,Order Related,Delayed,,e0631557-35f9-4d5f-879e-422d89435644,05/08/2023 16:42,19/08/2023 15:04,19/08/2023 15:05,19-Aug-23,MALERKOTLA,Books & General merchandise,540,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
7d7c2cad-ffc3-4df8-a305-fa7353271fe2,Inbound,Returns,Wrong,,6047aace-2f45-4021-a761-6d7e3293c2a5,11/08/2023 17:21,19/08/2023 15:52,19/08/2023 15:54,19-Aug-23,MEDINIPUR,Electronics,1599,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
ba0fac77-7082-44a8-bbfc-a7422f70d974,Inbound,Returns,Reverse Pickup Enquiry,,91fb5ed3-d441-4b94-b7c0-ec98ec3a4ff8,,18/08/2023 14:06,18/08/2023 14:09,18-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
616a6763-334e-425d-9db2-24aea769758e,Inbound,Refund Related,Refund Related Issues,,15e29ec2-14a1-4fe4-9c4e-7aad912d462c,,19/08/2023 07:13,19/08/2023 07:14,19-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
42a9eae4-4f32-440e-9a7c-71b09d141481,Inbound,Order Related,Installation/demo,Why are not return my order,5940103b-7fc9-4353-b24f-0c731d333945,,18/08/2023 15:45,18/08/2023 17:03,18-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
a8f8bc2f-3288-4964-b056-c61a1b91047b,Inbound,Feedback,UnProfessional Behaviour,,c21e9deb-0f58-48d0-9d21-f698d75f6b85,,19/08/2023 12:33,19/08/2023 12:36,19-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
93e3a0e8-0233-43ca-9b0d-97271de04185,Inbound,Feedback,UnProfessional Behaviour,Very poor service experience.,fa6e635e-68a3-4ad8-b847-d1fb55a084ab,10/07/2023 21:35,19/08/2023 15:30,19/08/2023 15:57,19-Aug-23,GODHRA,Furniture,499,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
13932e7e-8181-4143-805c-d0e93d0fb511,Inbound,Order Related,Delayed,,1a7d4f5f-482b-4c59-b12e-2c77808f1dc9,08/08/2023 18:35,19/08/2023 12:03,19/08/2023 12:06,19-Aug-23,SURAT,LifeStyle,1048,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5746b31f-1807-40aa-a07e-b5a8c5004a17,Inbound,Returns,Reverse Pickup Enquiry,,1af58e5a-0da5-4cda-a7dd-035e2dc44edf,11/08/2023 11:21,19/08/2023 12:15,19/08/2023 12:17,19-Aug-23,GONDIA,LifeStyle,8160,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
9bddafaf-bc0e-445d-b40b-e2e3e137ee36,Outcall,Order Related,Delayed,Goid,ddf3d0e5-fd1f-48d9-97ac-08cf40c28859,13/08/2023 17:48,17/08/2023 19:36,18/08/2023 07:05,18-Aug-23,CHIRALA,Mobile,29999,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
892adbed-c9bb-43df-8f86-19fa6a5abe41,Inbound,Returns,Missing,,8a9df2ad-fd62-4c92-872e-ad2653f051ba,,18/08/2023 19:13,18/08/2023 19:29,18-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
1f9476a3-b85c-48eb-b916-4f881f02193a,Outcall,Refund Related,Refund Related Issues,,6f5bad3a-02e6-4550-8614-65e1f818913e,,18/08/2023 19:08,18/08/2023 19:09,18-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
2661bb8a-ff44-4a1f-ac25-025c99e10706,Inbound,Order Related,Delayed,Best customer service ,99f256bf-fa76-4cb4-af62-4e82f79aea07,,19/08/2023 12:11,19/08/2023 12:14,19-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
3c8bdddf-1553-4f68-b3fa-2f032511e411,Inbound,Refund Related,Refund Enquiry,,8db18d5a-9599-4e92-9176-44f06505c7cf,,19/08/2023 13:46,19/08/2023 13:57,19-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
cf814265-335b-4af4-914c-671fd4098af3,Inbound,Payments related,Card/EMI,,22b9ac5a-2186-4a23-a513-ff09f51f9231,17/07/2023 15:44,18/08/2023 17:00,18/08/2023 17:01,18-Aug-23,MADURAI,Electronics,17399,,Haley White,Harper Wong,William Kim,On Job Training,Evening,1
88afc3f3-c59f-4cea-aff1-24c85cc57a85,Inbound,Order Related,Delayed,,4f08a51c-9fcc-4e33-b310-e37673c1868e,05/08/2023 19:58,19/08/2023 11:41,19/08/2023 19:08,19-Aug-23,BALOTRA,Books & General merchandise,440,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,3
863ed734-7c52-43fe-9fc4-5a139b662a7f,Inbound,Order Related,Installation/demo,"Pointing brand's customer care is not expected from FK if my product is not at all working. Provided, while Open box delivery the delivery agent did not allow me to turn it on for next 5 hours.",7808fd68-3503-46ee-9b71-a5207f0cd9fb,,18/08/2023 09:45,19/08/2023 09:50,19-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
83ae4690-650b-46fd-a544-37b081398f17,Inbound,Order Related,Order status enquiry,Good,04654a2b-c601-4aea-b6e0-e426a9c2841c,,19/08/2023 09:10,19/08/2023 09:23,19-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
bec76694-52fd-4781-b4b5-97e86f040dc5,Inbound,Returns,Reverse Pickup Enquiry,,e74f68b0-5756-46c4-ad7c-43533970fe91,,18/08/2023 17:57,18/08/2023 17:58,18-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
aa396974-3cb9-429b-8f59-1f052dcdef50,Outcall,Order Related,Installation/demo,,3dfce884-d70a-4c57-9304-87be84324962,,19/08/2023 20:01,19/08/2023 20:09,19-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
a2ead89e-ca45-4deb-b59c-efe33fa15888,Inbound,Returns,Wrong,,294577da-a588-4386-8d8c-a4ec38a63e0f,26/07/2023 10:27,18/08/2023 16:16,18/08/2023 19:41,18-Aug-23,KOLKATA,Home Appliences,799,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
db1e9c9d-aad0-467a-bd93-563fe4a0bb70,Inbound,Returns,Return request,All languages ,55eac9cc-d48c-45f9-8a31-0ea1ddbed7ac,,18/08/2023 12:43,18/08/2023 12:45,18-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f7aff2d3-4eff-47c6-8049-b40d0881733f,Inbound,Shopzilla Related,General Enquiry,,036f8a8e-7519-4192-9a74-196a99663d0c,,19/08/2023 01:33,19/08/2023 01:37,19-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c796eccb-48bd-4ed9-b351-01f2deab7baa,Inbound,Returns,Reverse Pickup Enquiry,NO THANKS ,1e65070a-adeb-427b-912c-ae6aa21e27dd,,19/08/2023 08:15,19/08/2023 11:03,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7974d67c-cb7e-4359-85c5-07c2a73ba3c3,Inbound,Returns,Return request,Please dispatch same things which are we ordered. Thank you,038d78df-00a1-4c36-a1cf-8720500777b0,,19/08/2023 14:33,19/08/2023 14:37,19-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
fdb0bbdc-728e-4564-b991-c9200ce198c7,Inbound,Returns,Return request,,2b1ae9e6-f2de-4e17-b086-e7039b68eb0a,,18/08/2023 14:03,18/08/2023 14:10,18-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d658c6f5-b627-4cb2-a60f-ef31e648ca54,Inbound,Product Queries,Product Specific Information,,85f68c89-c297-4207-a0aa-38393851f1e3,,18/08/2023 14:41,18/08/2023 14:44,18-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,1
80b067e5-efde-4e70-8799-0abafd0a8335,Inbound,Returns,Reverse Pickup Enquiry,Good working,be3281c6-8c76-4127-ba85-e0b3c33e3359,,19/08/2023 14:59,19/08/2023 15:00,19-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
fa601e11-aa35-464f-b429-efb3a821a740,Inbound,Order Related,Installation/demo,Great ??,cba2a74c-43f2-4110-bec5-e33148d26c58,09/08/2023 07:55,18/08/2023 19:40,18/08/2023 20:06,18-Aug-23,MUNGER,Home Appliences,16490,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
fd15b491-95f7-4507-b65a-fbc0da2e353b,Inbound,Returns,Missing,Reso ,7ba34733-dea4-4a79-9352-814027076ff0,,18/08/2023 10:52,18/08/2023 10:55,18-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
51919eac-86fe-4df0-90ce-952e6021e758,Inbound,Order Related,Installation/demo,Pls solve my problemMy tv hisens 50 inch tv not installation after 48 hours why?,eab4c0fe-78cc-4575-93c4-25bde45008ab,,19/08/2023 21:27,19/08/2023 21:37,19-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
b6501670-1fcc-49cb-8ab6-95fd411fc851,Outcall,Returns,Return request,Excellent ,4f863da4-fd0b-4ad0-ab2f-a7ad93a20157,08/08/2023 21:50,18/08/2023 18:43,18/08/2023 19:00,18-Aug-23,GHAZIABAD,Electronics,899,216,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
ba54579d-f26c-4229-b758-5eb14b2f0d48,Inbound,Refund Related,Refund Enquiry,,ac2eecf5-059c-455c-863a-a849c2a900e3,,18/08/2023 10:28,18/08/2023 10:29,18-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
3467201b-58d7-47f6-9912-b2df56fc3a8b,Inbound,Returns,Return request,Customer executive is  very nice guys he understands my problem and solve it  ,063b1deb-8229-44f1-b0d2-2ed51670cb1a,,18/08/2023 10:34,18/08/2023 10:36,18-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
1a806106-bd14-43e6-a551-bea26e4f6726,Inbound,Returns,Reverse Pickup Enquiry,,49df3f94-81eb-4e28-a5ec-aec84ba07bc2,,19/08/2023 15:05,19/08/2023 15:08,19-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
3910cbc2-ac53-4dd6-b2b0-86566897d02f,Inbound,Refund Related,Refund Related Issues,,08653ad4-a011-4438-89cb-9db5704beb12,,19/08/2023 16:26,19/08/2023 16:29,19-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
ede3c603-b760-467a-b628-0dfc2d401110,Inbound,Returns,Reverse Pickup Enquiry,,d3257f46-91c6-45ae-ba3b-d7afcc23e4d3,03/08/2023 13:23,19/08/2023 08:30,19/08/2023 08:33,19-Aug-23,BANGALORE,Electronics,18999,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
40b4e5df-910c-4c7f-838c-daf47cb6f776,Outcall,Product Queries,Product Specific Information,Good,81b968c1-7e39-42f2-8b6a-6661602a8c16,,17/08/2023 11:35,19/08/2023 12:49,19-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
38158e5b-ee0f-426b-b7f3-75e789070c1d,Inbound,Order Related,Seller Cancelled Order,"Aise delivery wale MC   hatado, BC uske taraf se pura dimaag kharab hogaya and i really appreciate tabassum and divesh patience, they knew they cant help me in reinitiating the order but they tried their level to convince me to reinitiate it and in the end Shopzilla wins :( customer lose\u2026..",69ea0b78-8279-4546-aece-e5ad28caa409,,18/08/2023 01:56,18/08/2023 02:17,18-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
acd14563-25d5-49c9-af0c-f6d2ad7995d2,Inbound,Order Related,Delayed,There should not be any chances of complaints.,d92f26fa-5065-4e43-b375-bd37daf697d4,,18/08/2023 18:59,18/08/2023 22:06,18-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
9254a01a-d70d-4450-8ed7-9151ecaff5b8,Inbound,Returns,Reverse Pickup Enquiry,,9d4ce222-6e56-483d-a825-3532a5759bd0,,19/08/2023 09:53,19/08/2023 10:00,19-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
da0991f4-c9ff-43b0-a2f1-f5e5d2f476b4,Outcall,Returns,Fraudulent User,Good employees,ff7da9f4-3f9f-426e-96c2-f704c7fa2348,,19/08/2023 13:17,19/08/2023 13:19,19-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
493551b1-6a97-4d50-ac87-2521844d123c,Inbound,Returns,Return request,,06a76088-d00a-414f-a7bb-2147578ecf48,,19/08/2023 17:14,19/08/2023 17:16,19-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,2
2f1510a6-39a5-4c40-ab7b-114fc587b6d9,Inbound,Order Related,Order status enquiry,Good ??,abc03638-f77f-4fce-98b1-511e7865a042,13/08/2023 21:57,18/08/2023 08:27,18/08/2023 08:50,18-Aug-23,FARIDABAD,Home Appliences,15490,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9a5b34e5-48ad-46d5-b8b8-030b60873e53,Inbound,Cancellation,Not Needed,,e07c1ecd-8102-401b-bd71-1858a54e6341,,18/08/2023 16:07,18/08/2023 16:09,18-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
16d8ff87-5fa6-47ee-a062-606827ea6e3f,Outcall,Returns,Return request,Good ??,3ba0ab39-2dfa-4329-bcca-faad8426bc06,,19/08/2023 11:04,19/08/2023 11:07,19-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
d9a395e5-a0bd-444b-bd4f-ef85e4ea2660,Inbound,Returns,Reverse Pickup Enquiry,,ca74ba97-c3a9-43c3-b60a-5402fae30233,,19/08/2023 12:48,19/08/2023 19:26,19-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
a80e2ad5-5adc-4d4c-837d-c813c1b91b87,Inbound,Returns,Return request,"You are a fantastic online marketing organisation,it's will be more effective if your packaging partner & delivery partner take their loyal responsibility ",a66a106b-c8da-48a5-bc24-d6e044af5b3e,,19/08/2023 15:09,19/08/2023 15:45,19-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
cefeafaf-a783-47e9-883b-bcdf81ae34c0,Inbound,Order Related,Delayed,,e9b42f5a-f94b-41a7-b624-0b32b365bc17,09/08/2023 11:52,18/08/2023 13:11,18/08/2023 13:12,18-Aug-23,SANASWADI,Electronics,36990,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
f7cdc806-bc79-4a9a-bf49-d28a9b005ed7,Inbound,Refund Related,Refund Related Issues,,9d0253bc-3c6d-4cd9-9ac1-20c1783b89ab,,18/08/2023 18:36,18/08/2023 18:37,18-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
3a6bfd22-0ef7-41e4-b116-14168c8d28ef,Inbound,Order Related,Seller Cancelled Order,Plz.order delay   aur delay   to bad me seller se cancel Mt Kiya Karo   karn se cancel   to   packaging krke send  .,06b5b2d2-79f3-46ad-804c-bdbde1cb8974,,18/08/2023 06:55,18/08/2023 07:16,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
33a870fb-bd6c-4be5-b0da-76adc16e9240,Inbound,Returns,Reverse Pickup Enquiry,,e7b1b8ef-03fa-4d5a-ac64-713312657445,,19/08/2023 11:40,19/08/2023 13:41,19-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
a9c6aaac-6339-46e0-8ff0-f4df0d51e54c,Outcall,Returns,Exchange / Replacement,,8bb03566-6ed8-4844-abbe-62a90257db94,,19/08/2023 17:03,19/08/2023 17:06,19-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
27499862-a26c-4e42-b9bb-4d35c45ca470,Outcall,Payments related,Online Payment Issues,Good job ,a99861d0-8301-4631-ae2f-c8b54b7da2de,,19/08/2023 18:22,19/08/2023 18:24,19-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
6ca7eaec-b80d-4dc7-a9f6-76a2431e1cb7,Inbound,Returns,Reverse Pickup Enquiry,,922b114b-f158-436c-96f8-be1ccb6dce3e,21/07/2023 00:54,18/08/2023 18:58,18/08/2023 19:00,18-Aug-23,PUNE,LifeStyle,299,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
ee741ae6-d880-4a3b-896d-e4a65a9a5aed,Inbound,Refund Related,Refund Enquiry,The team who could have authority to take action should be present over the call instead of just the call cusotmer support who doesn't have authority but just the responsibility to act as intermediate between the team but unable to resolve anything. It could be one the reason for frustrating experience and bad experience with Shopzilla where query was unresolved.,91c884db-9096-4081-b0d8-e739697b903d,,18/08/2023 12:20,18/08/2023 14:19,18-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
13bbb5fa-ac27-43c4-9975-5ea6df156017,Outcall,Returns,Reverse Pickup Enquiry,,08eedc9a-f425-4124-9625-8f0719d102f7,,18/08/2023 13:44,18/08/2023 13:54,18-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
ac0a9217-5ba4-4bfb-a66d-795386eb582d,Inbound,Order Related,Order status enquiry,,05fbaeb9-f4b3-4925-916e-2b920bca0826,,18/08/2023 15:40,18/08/2023 15:41,18-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
237717aa-23d7-4d3a-8ea0-5da13e1fd6bb,Inbound,Order Related,Delayed,Very good customer support acha nallege hai inke paas acha sarvice provide  e hai jis se customer satust ho thanks mere taraf very nice sarvice ,14fb2ed6-75ad-43b4-a6b6-aec91447677f,13/08/2023 11:25,18/08/2023 19:45,18/08/2023 19:47,18-Aug-23,SAMASTIPUR,Books & General merchandise,86,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
717fa076-745f-401b-aefd-6f1a1c203bac,Inbound,Returns,Reverse Pickup Enquiry,Good ,d4e5eaa1-18e5-44e9-ad92-14ca85930b64,,18/08/2023 09:12,18/08/2023 09:18,18-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
ca8c8410-8215-46cd-ba67-ff8e89d3162c,Inbound,Returns,Return request,Excellent customer service ,b716fb4c-0a39-4452-bd9e-0c9ee70113ba,,18/08/2023 09:21,18/08/2023 09:27,18-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
a4b026d9-4266-403f-8832-a54fd2e04ab4,Outcall,Order Related,Order status enquiry,Mc hai tumara executive,dca2ab1d-33e6-4083-94ab-cc2391db9095,,19/08/2023 10:14,19/08/2023 10:18,19-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
dd44cae5-e1cf-42f1-825d-811836bf368f,Inbound,Returns,Product related Issues,Customer service is very good ??,1c051574-49f1-403c-b335-1200fc161b82,,19/08/2023 11:01,19/08/2023 11:03,19-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
3b65d39c-1837-4096-8d7d-aeeebcb5b012,Outcall,Returns,Reverse Pickup Enquiry,,34d93f89-ab78-49df-8c97-5d1d90acc2f7,27/07/2023 00:44,16/08/2023 20:54,19/08/2023 12:56,19-Aug-23,HISAR,Electronics,1699,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
24630262-9490-4c16-b0a5-902e58a06bf7,Email,Order Related,Delayed,,da105db4-9b8d-4465-ac74-bb2ec7d067d9,12/08/2023 21:07,19/08/2023 09:42,19/08/2023 09:43,19-Aug-23,PUNE,Books & General merchandise,299,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
29feef04-9e1e-43c2-89db-0e2fa7f72107,Inbound,Order Related,Delayed,Delivery products on time ,086899ff-7644-42e5-9b6d-37713f752fdd,,18/08/2023 08:32,18/08/2023 08:36,18-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
67cee7fc-c6e9-41c2-b8bb-23ed7cd4c857,Inbound,Returns,Reverse Pickup Enquiry,,b458b9d9-ff01-4f56-847f-3c7c071c9a10,,18/08/2023 09:56,18/08/2023 15:02,18-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f6d3e562-a7a8-4c24-a408-bb154086cc79,Inbound,Returns,Return request,,d4226cf5-df41-4827-8768-ecdaa219de58,09/08/2023 17:46,18/08/2023 17:19,18/08/2023 17:20,18-Aug-23,PADRAUNA,Electronics,899,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
cbd51da5-9220-4ef4-8811-2c4b7d861993,Outcall,Returns,Reverse Pickup Enquiry,GOOD KEEP IT UP,e7979825-e792-4841-b4cf-6b3cde3fa7b4,11/08/2023 20:14,16/08/2023 21:04,19/08/2023 13:30,19-Aug-23,KARWAR,Mobile,32999,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
8c12ee7a-7c55-4e29-a26f-c9a9a70572f8,Email,Order Related,Delayed,,554dfea5-0443-40d9-9e33-e8db42ef7df5,12/08/2023 08:48,19/08/2023 09:48,19/08/2023 11:42,19-Aug-23,DARBHANGA,Books & General merchandise,69,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,2
d1470ed0-a016-4ead-865c-bcef9891fd52,Inbound,Returns,Damaged,Not good service ,628b010c-b87c-4ae8-8fd2-5afedc60e9c5,,18/08/2023 09:33,18/08/2023 10:52,18-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,1
5827fc84-d41b-4cb1-8f75-cc54a973fbef,Inbound,Returns,Exchange / Replacement,Good ,4c5a5e3d-9e40-4576-b771-e7a6e8de1299,,18/08/2023 11:00,18/08/2023 21:55,18-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
e73fc9e3-e0cf-4185-a448-abb1920adab9,Inbound,Order Related,Order status enquiry,,3ee07b34-c015-41a5-8955-6d3f6efb0753,,18/08/2023 18:11,19/08/2023 10:05,19-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
dbc8d1d7-a9e2-4f07-a441-7b08f377b9b6,Inbound,Returns,Service Centres Related,,e37fb0f2-7b40-4534-8a2b-af49808f9b39,,19/08/2023 09:10,19/08/2023 09:11,19-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
b0aaa3d3-ba9f-4b3f-a5b2-8886d17ed866,Inbound,Returns,Reverse Pickup Enquiry,,af8b2ff4-9e7e-4c2b-a673-5fa5f447f7a2,,19/08/2023 15:37,19/08/2023 15:38,19-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
563f0df2-eba7-4464-8ecf-03dbe2a242cc,Inbound,Product Queries,Product Specific Information,Not delivered today ,8776c6d0-fa77-479c-9879-d9b80b793f63,,18/08/2023 09:45,18/08/2023 10:01,18-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,2
bbe1d3dc-7100-45e3-9da7-8340c72eafbd,Inbound,Returns,Reverse Pickup Enquiry,,1ca66bcd-151b-4912-870a-d1e59d14107c,,18/08/2023 13:11,18/08/2023 13:14,18-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
53c6f498-f97d-4c1b-93b4-46a31858a378,Inbound,Returns,Return request,,5c7a1667-e4d8-49c6-98d3-15fdd9a07642,,18/08/2023 14:14,18/08/2023 14:16,18-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
0222b08c-90cc-44ac-984a-7602f0134641,Inbound,Order Related,Seller Cancelled Order,,e4835866-cba2-4959-8b04-c696c194c161,09/08/2023 19:08,15/08/2023 19:39,19/08/2023 16:57,19-Aug-23,UDAIPUR,LifeStyle,349,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a1163a13-b230-4c3f-b034-3d7599671667,Outcall,Returns,Return request,Thank you so much ,357a6fe6-6bfe-4f34-ba44-178408c4901f,,19/08/2023 14:50,19/08/2023 14:53,19-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
eb5e492d-e34b-4434-9654-9b561561c23f,Inbound,Returns,Missing,,003d64f8-5dce-4628-8891-e9fedaa700f4,,18/08/2023 17:31,18/08/2023 20:39,18-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
24e95a33-db25-4a04-bfc9-4da8f0a2e0f3,Inbound,Returns,Reverse Pickup Enquiry,,f3d57e1b-7755-4bb1-9f2a-3a5dfa2c395b,,19/08/2023 23:23,19/08/2023 23:24,19-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
acf021c7-dddc-4f41-8264-63a273c24dfe,Inbound,Returns,Reverse Pickup Enquiry,,82b18b4a-a0e7-492c-b265-50c0b968150f,30/07/2023 00:06,18/08/2023 19:27,18/08/2023 19:29,18-Aug-23,RANIP,Home,1299,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
f49001fa-ef7a-4bd1-9193-8fad38eac828,Inbound,Returns,Reverse Pickup Enquiry,,dfa3d58b-4c37-4c77-86ec-512170c376f0,,18/08/2023 06:00,18/08/2023 06:01,18-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
07917779-19a3-4b7c-9a86-508dced56e38,Inbound,Returns,Return request,,978f34a1-70bd-4b03-8d87-b596c5bd44f4,,19/08/2023 15:07,19/08/2023 15:14,19-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,4
993cc88c-c14e-452b-b015-a8eec89eca86,Inbound,Returns,Fraudulent User,Thanks ,8cb296c0-46b9-407a-8bf2-aa57f57a6284,,18/08/2023 17:19,18/08/2023 17:34,18-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c56ae197-deb3-4016-a3ba-bc646a3f8997,Inbound,Order Related,General Enquiry,,9fdcdcdc-d05e-4660-a4c7-5a5277621915,,18/08/2023 20:13,18/08/2023 20:43,18-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
bd2eba16-fe43-47ba-a9cc-9ea18c36359f,Outcall,Returns,Reverse Pickup Enquiry,,33b4eaa0-dd88-46f2-8b99-da802f9a0ccc,,19/08/2023 07:13,19/08/2023 07:14,19-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
e58e0dbb-98c3-4f92-843c-8efec65f52d5,Inbound,Shopzilla Related,General Enquiry,Good mam apka bat chet ka anubhav bahut acha excellent ,8fb2c90a-fa2f-4817-9549-f2212e4fd2b3,,19/08/2023 11:41,19/08/2023 11:42,19-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
990eceea-5017-4d4c-bd48-97edfaafc67b,Inbound,Returns,Reverse Pickup Enquiry,,77b64ac2-0d2a-473b-8585-428a7b467eac,,19/08/2023 21:06,19/08/2023 22:54,19-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
588dc72a-4428-4005-869f-46674af13dec,Inbound,Returns,Reverse Pickup Enquiry,Good information ,84d6ad7c-555b-4048-bedd-a8dae173576e,12/08/2023 11:16,18/08/2023 14:57,18/08/2023 15:03,18-Aug-23,KANPUR,LifeStyle,675,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
ca0fbd1c-51e5-44fb-a4a3-2d1a7489fc02,Inbound,Feedback,UnProfessional Behaviour,,d812010e-6336-4a5e-905e-7ea20e59e987,,18/08/2023 01:57,18/08/2023 02:02,18-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
011af682-e181-4d29-890a-72430a78f5c3,Inbound,Refund Related,Refund Related Issues,????????,b20c5241-473c-4dcc-b84d-0c46b1e840a1,,18/08/2023 09:21,18/08/2023 09:24,18-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
8cc764e7-99e6-4714-958b-848f78ef7cc6,Email,Returns,Reverse Pickup Enquiry,Happy ,f27440f0-d2a5-4457-8f77-6fe1b0cda2c8,,18/08/2023 12:30,18/08/2023 12:32,18-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
7e0b6139-04b0-493e-b0ea-d2dbf983e76e,Inbound,Order Related,Installation/demo,,b9b2da01-f03f-4153-924e-cddc4c8c1c94,,19/08/2023 10:52,19/08/2023 11:05,19-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
ebd53010-7751-4777-a29e-ec17e4b349ec,Inbound,Returns,Wrong,,9e1584c3-aacd-4f7a-a1bd-c394fe86ec17,,19/08/2023 13:24,19/08/2023 15:32,19-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
8a134a2d-e601-449b-bbbb-dfd6e3283410,Inbound,Feedback,UnProfessional Behaviour,,975c2ce0-8c4a-4d7c-8fbb-0e1789ddea7d,07/07/2023 11:07,19/08/2023 10:44,19/08/2023 12:05,19-Aug-23,SAWER,LifeStyle,379,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f8a61eda-71c4-4922-bcbf-f6f76d8ad7f2,Inbound,Returns,Return request,,65b2b119-cd53-4130-853b-c8e1ccaa3a45,11/08/2023 15:29,18/08/2023 11:03,18/08/2023 11:04,18-Aug-23,VELLORE,Affiliates,57,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
6bb11f96-8e2d-41d5-b950-6acc48865606,Outcall,Returns,Return request,,cd7037ec-9612-4f74-9316-d57838854ea8,,19/08/2023 21:27,19/08/2023 21:29,19-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
bef28567-701d-4c5b-819e-7dfabc91e13f,Inbound,Product Queries,Product Specific Information,,ab603bb2-5047-4a03-bc7f-42dc53511342,,18/08/2023 14:13,18/08/2023 14:18,18-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
aec5ae9e-1545-44cb-a151-0b71447f79ce,Inbound,Returns,Return request,Thank uu for your suport ,9c242326-1d08-466a-bfbc-1c0a882f660d,09/08/2023 10:17,18/08/2023 17:20,18/08/2023 17:25,18-Aug-23,SAWANTWADI,Electronics,1449,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
77ba9a7d-8062-48a4-9325-0e3d3defddb1,Inbound,Returns,Reverse Pickup Enquiry,,dd89a31f-7754-4737-ae83-04a7b65f516c,13/08/2023 12:50,18/08/2023 23:20,19/08/2023 00:32,19-Aug-23,NEW DELHI,LifeStyle,334,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
196f0794-186b-4d4f-86b4-4329b9fb84ba,Inbound,Returns,Reverse Pickup Enquiry,,1e0b5a22-f1f4-4871-9175-a8c066d16d33,,18/08/2023 16:22,18/08/2023 16:28,18-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
042cec1d-821f-4c1d-8505-e03e1b5b820c,Outcall,Returns,Reverse Pickup Enquiry,  good,50aacc90-f981-4506-98f2-f773ad80e28a,,19/08/2023 16:03,19/08/2023 16:10,19-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
fa48847b-5466-4008-97a1-b8229e566fbe,Outcall,Returns,Wrong,Mast,549dc89a-6a77-4fa6-993c-17def561cce6,,19/08/2023 22:17,19/08/2023 22:26,19-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
38b51072-56cc-4fe3-b51c-3f6612eb7e35,Inbound,Feedback,UnProfessional Behaviour,,9fda644a-4221-4718-9999-c68848df94ae,12/08/2023 15:27,17/08/2023 07:39,19/08/2023 09:46,19-Aug-23,DEORIA,Electronics,999,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
aadbdbd1-a075-40bd-ab7c-ceb2ee9c5268,Inbound,Order Related,Delayed,,92e2e34b-a0c8-4369-9ad7-93e84c2ffc7b,13/08/2023 09:47,19/08/2023 18:30,19/08/2023 19:02,19-Aug-23,LALGANJ,Books & General merchandise,378,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
517036be-ca1c-46bf-a1e4-6fa902d5d791,Inbound,Returns,Reverse Pickup Enquiry,,8de9f710-9028-4d76-98ba-3fd1d59a978b,,18/08/2023 10:18,18/08/2023 10:34,18-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
84006da5-9a0c-4473-a157-0f2a70d2e5c3,Inbound,Returns,Reverse Pickup Enquiry,Good ?? exilent,57d16d97-d184-4eba-ba3d-322ed46b64df,,18/08/2023 10:19,18/08/2023 10:26,18-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
a013d47a-9b70-44ef-a3b0-9a46914eecb7,Inbound,Product Queries,Product Specific Information,Delivery products from good shops.,99dff95f-91b0-440c-ab63-caeed0e0be06,,18/08/2023 12:23,18/08/2023 12:24,18-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
cf252a97-4e98-4c7e-88d9-975f63c305bb,Inbound,Order Related,Delayed,,ebfab1ed-eeae-4b83-bd7b-a6d361af4e6a,,19/08/2023 14:43,19/08/2023 14:59,19-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
e73eeb76-377e-4894-8362-b8b64beadd2f,Inbound,Refund Related,Refund Related Issues,,34a210b2-9e6c-4095-bbf3-a248546b8c68,,19/08/2023 07:22,19/08/2023 07:24,19-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
106d4c7a-ba23-44df-a58a-6805ee07a163,Outcall,Others,Others,,2a987c47-3743-4ee7-9499-682905262705,,19/08/2023 08:23,19/08/2023 08:29,19-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
4142db00-f321-4519-8a56-188c11dff282,Inbound,Returns,Service Centres Related,,e75498bd-f842-454e-bb73-0b0ee9370cab,,19/08/2023 14:02,19/08/2023 14:05,19-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
27063a41-f897-4478-b708-33848428efa8,Inbound,Returns,Reverse Pickup Enquiry,,835eb372-834a-48ad-ba97-e9249c9d8cde,,19/08/2023 13:29,19/08/2023 13:55,19-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
1fe7ef08-f28f-4313-b256-2d21fd192e31,Outcall,Refund Related,Refund Related Issues,Customer executive was good. She spoke with me politely but I don't understand what the hell technical problem is going on. Always   has this shitty technical problems. I need my refund money asap,ba74f425-b6e2-4325-a7d0-115e067cfd9d,04/08/2023 23:13,18/08/2023 09:19,18/08/2023 09:20,18-Aug-23,KOLKATTA,LifeStyle,329,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
884c5c27-6bc0-4991-8814-1656b7c54db7,Inbound,Returns,Fraudulent User,,d72d2c6f-abf2-4a55-8106-bec26fecaf56,11/08/2023 22:22,17/08/2023 23:04,18/08/2023 07:55,18-Aug-23,GREATER NOIDA,Books & General merchandise,333,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
2af19ea6-873d-494d-a406-91a0db1cb697,Outcall,Returns,Fraudulent User,,3e2221eb-48bc-4e52-8e7d-5cb87cdfc1f2,,18/08/2023 09:23,18/08/2023 09:24,18-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a5b3d7c9-daf0-4d63-903d-fd4509b7c3b1,Inbound,Returns,Fraudulent User,,ad6e183f-638a-45c8-9113-fee23b5356d1,,18/08/2023 22:25,19/08/2023 01:35,19-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
41c24d13-6029-4bdd-b0c2-59b75758fa39,Outcall,Returns,Reverse Pickup Enquiry,I am mona and feel to good costomer support,a928b9c9-d620-4ded-91e3-edab70129303,,19/08/2023 10:12,19/08/2023 10:13,19-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,4
55a01fa1-1e4b-4a47-b4b0-39d9dd11d7ee,Outcall,Returns,Fraudulent User,,453ffbf3-c6a6-4f3a-9614-5aba7f3d769a,,19/08/2023 23:06,19/08/2023 23:06,19-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
7407b923-5c31-497c-b116-93a96fcbd6b8,Outcall,Returns,Return request,,696b0873-2d5d-4cf9-96f3-5df997d45383,,19/08/2023 19:49,19/08/2023 20:10,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
ccce8e13-ec86-4465-875b-ea9fc64b3d18,Inbound,Order Related,Delayed,,c0b844e9-b67d-433f-9a76-8858a00ea58b,11/08/2023 20:15,18/08/2023 16:54,18/08/2023 17:30,18-Aug-23,BELLARY,LifeStyle,564,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
4946bf7f-f068-4c62-b5e1-dedd19ed4bba,Outcall,Order Related,Order status enquiry,Very nice behaviour customer executive thank you Both of you   ??????????,8d69f478-894c-4e8e-a463-8aae2a705e70,,18/08/2023 01:48,18/08/2023 01:58,18-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
ddf2e204-e675-4fe3-9bbe-d9152338736a,Inbound,Shopzilla Related,General Enquiry,,b5ddd09f-eff8-46aa-8c67-f23ea7f7dc68,,18/08/2023 23:12,18/08/2023 23:54,18-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
5654cdab-fe50-4ac8-a09e-1c09acebf52b,Inbound,Cancellation,Not Needed,,fa945854-189b-4023-a478-a34c7c8236f5,03/08/2023 14:13,18/08/2023 12:44,18/08/2023 12:47,18-Aug-23,KAKINADA,Mobile,57499,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
1ed0a895-399a-49d9-a0ca-3637fca133be,Inbound,Order Related,Delayed,,860b0acc-76f1-41a4-af2b-e4469a4604ec,27/07/2023 17:55,18/08/2023 21:15,18/08/2023 21:23,18-Aug-23,BANDIPORA,LifeStyle,399,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
8e5e3686-330b-4ce0-b958-76f092c3668d,Outcall,Order Related,Installation/demo,Waste of money and time ,92f8ed0f-b5b6-404b-93a0-1ef0d317c7be,,18/08/2023 12:44,18/08/2023 12:45,18-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
8a7e43fc-09c2-40b0-8a48-e10eeeae04fb,Inbound,Payments related,Online Payment Issues,,6b594c09-d70b-4b5e-8970-3fc60bc4a6e9,,19/08/2023 07:34,19/08/2023 10:00,19-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
bf0f987d-8e3a-434b-8e6e-3152e16d6c0b,Inbound,Shopzilla Related,General Enquiry,,64ab90be-7346-42f6-a19e-10248f002e06,,19/08/2023 13:02,19/08/2023 13:10,19-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f5477352-6457-4b8a-86c7-9d350cffa74b,Inbound,Returns,Return request,,79a209f9-815a-410c-8d41-98850482969e,08/08/2023 15:07,18/08/2023 11:24,18/08/2023 11:38,18-Aug-23,JAMNAGAR,Electronics,999,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
137a6acd-5cc7-46ad-b516-cea012ecc5e9,Inbound,Returns,Technician Visit,Worst ever buying experience. Cheating buyers. Should be banned in  . ,56d2f73f-3b83-418d-9ae7-8b8735ed349d,,18/08/2023 08:15,18/08/2023 13:21,18-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
354e3a3b-205e-4b3c-a14d-df525d674fb4,Inbound,Order Related,Invoice request,??,8cf85d86-f54b-479e-a705-07370cfda452,,18/08/2023 09:35,18/08/2023 09:37,18-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f78e2e64-6bdb-489f-bcd6-87d482e667f5,Inbound,Returns,Reverse Pickup Enquiry,I'm satisfied with your customer information,a6029447-7aeb-454c-ad5f-53b751aac0a8,,18/08/2023 14:46,18/08/2023 14:56,18-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
a777f407-900d-4952-bb43-1b33392c7288,Inbound,Product Queries,Product Specific Information,,2defdcd2-41e2-4535-9801-d8ee1cca8049,,19/08/2023 12:53,19/08/2023 12:55,19-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
4662bba3-5508-4587-914e-9926be35b7bb,Inbound,Returns,Reverse Pickup Enquiry,,8ad427e9-5877-4db9-bf48-d3cb935a9284,,19/08/2023 14:33,19/08/2023 14:34,19-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
565edf73-4813-4edf-8bbb-84f0ec0ea89f,Outcall,Shopzilla Related,Signup Issues,,67497de9-dbd6-49bf-a7c7-e57c8bd7ab5d,,19/08/2023 20:03,19/08/2023 20:47,19-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
f5d26303-291d-4480-93d6-cc04eade91d3,Inbound,Returns,Return request,,c06385db-458d-42f3-8a4a-dd0c38c20233,13/08/2023 17:40,18/08/2023 16:56,18/08/2023 20:43,18-Aug-23,CHENNAI,Electronics,999,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
d20ebdd0-d416-4ee2-9232-cc5efd628535,Inbound,Returns,Fraudulent User,,d0001493-bcab-4cf9-97b8-ce0c4cd0c03d,14/08/2023 22:30,18/08/2023 09:03,18/08/2023 09:04,18-Aug-23,SITAMARHI,Electronics,3999,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
f6e34503-a2c6-48fa-9f5e-01d4887406fc,Inbound,Returns,Wrong,,8b1d0dee-a952-45d0-b44a-613597a0d923,,19/08/2023 14:50,19/08/2023 14:58,19-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4004b168-6b4d-46ba-8aa8-8188f6df17a8,Inbound,Order Related,Invoice request,,0f067ee0-8c38-4920-8fb9-21ecaed2873f,,18/08/2023 12:48,18/08/2023 12:57,18-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,1
61060427-06df-4c49-a912-470ff46386f1,Outcall,Returns,Damaged,Good Cx care.,b4c26183-6785-4fa9-8444-4e14094d5b6a,,18/08/2023 22:06,18/08/2023 23:48,18-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
e056e575-e668-4f23-851c-513ef8938761,Inbound,Returns,Reverse Pickup Enquiry,No,40a64e30-dae8-4fb2-a25d-e505a3380c5a,,19/08/2023 06:28,19/08/2023 06:29,19-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
e7f05b7c-fa1e-4439-8c94-b0f98d36ffb2,Outcall,Returns,Reverse Pickup Enquiry,"I am tired for trying replacement of my order But still there is no replacement , no solution if my issue , it waste my 500 rupee and time more than 25 days",d772b912-04d2-4026-8158-98b6b486023d,,19/08/2023 19:53,19/08/2023 21:23,19-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
5db34e8d-e214-4365-990e-a2c30d8424ee,Inbound,Order Related,Installation/demo,,1e08cbcf-d4b8-4438-a91f-a3a891e60cef,,18/08/2023 09:01,18/08/2023 09:03,18-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
dee17eef-4799-4644-92fc-bbef2833cfc2,Inbound,Returns,Reverse Pickup Enquiry,,771a5daa-6dbb-4e31-a8c7-68faea1c5f25,,18/08/2023 15:05,18/08/2023 15:06,18-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
14375ae8-c797-4506-9a9a-ab162efe295a,Outcall,Returns,Reverse Pickup Enquiry,Good,76c495a3-dd30-4911-af92-f8726d0ba416,,19/08/2023 17:53,19/08/2023 17:55,19-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
18e92dca-2f0e-4a03-ba18-6cf3431e0a4b,Inbound,Returns,Reverse Pickup Enquiry,Lanjakodaka ,29249175-5ff8-4c1a-b1d8-3efb1aef2bc3,,18/08/2023 06:29,18/08/2023 06:41,18-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
9bf9a0d5-d524-4749-9c04-e27f61289a3b,Inbound,Returns,Reverse Pickup Enquiry,,74e89899-ed38-49f9-bcba-4db441df3410,,18/08/2023 09:00,18/08/2023 09:11,18-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
fb35f35a-4df1-45cd-b4bc-ad9fd5e3e637,Inbound,Refund Related,Refund Related Issues,,713262a9-6ad1-4d26-b88c-9dcdf4165ba0,,18/08/2023 15:56,18/08/2023 15:59,18-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,1
5567fc85-2c25-42a3-a16f-f8a32098ef3b,Outcall,Order Related,Installation/demo,,ee82f706-a181-4e55-91c7-a09d0530df5a,,19/08/2023 10:24,19/08/2023 10:25,19-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,4
11726e83-4f42-4e3d-b2ac-07b6bdfb6854,Inbound,Returns,Return request,Good ,114b06d2-88b3-4431-86f6-5c35091987cd,,19/08/2023 20:30,19/08/2023 20:35,19-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0c392e88-4127-4d66-966b-764dc6273cad,Inbound,Returns,Reverse Pickup Enquiry,,e8ce9675-5118-4df6-8ea0-a51e64b5989b,,19/08/2023 08:38,19/08/2023 08:40,19-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
207f8565-4ee0-4435-a5ae-c7573667b761,Inbound,Returns,Missing,"Please, make available your customer care support in a easier way. ",4fbef001-cef8-4e27-9315-7c0c4b83bd29,,18/08/2023 11:42,18/08/2023 11:50,18-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
304b2ebb-950b-4e29-9364-12fa3518495f,Inbound,Returns,Return request,,3db81b37-bf60-41e4-9854-f384ad0b11e6,,18/08/2023 14:19,18/08/2023 14:25,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
569d6f3c-94a3-4a7c-8946-01111dc48bb4,Inbound,Returns,Reverse Pickup Enquiry,,21fa65ab-cdca-496c-b0eb-149a9ec35c7a,,18/08/2023 14:41,18/08/2023 20:24,18-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,2
4e369609-8dd0-4095-9390-f89da590f3b4,Inbound,Cancellation,Return cancellation,,44cc9275-951d-4603-9aa3-60eac9c7e39e,,19/08/2023 04:24,19/08/2023 04:28,19-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,3
bf57bc4b-f10f-4c15-918b-b1b5490011f5,Outcall,Returns,Return request,,fe3091c5-5655-485c-9003-89993265a4af,,19/08/2023 12:00,19/08/2023 14:23,19-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
255018ba-0bbf-4c4f-ba81-ca58edd4081f,Inbound,Returns,Damaged,,41913959-8bcf-4298-a4d8-48df4eccf949,,19/08/2023 14:22,19/08/2023 18:46,19-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
1c773e6c-ffcb-48a8-acb8-63f5ec0af5ae,Inbound,Order Related,Delayed,Maintain time time frame regarding delivery ,ad8b5dcc-0cbb-4a9a-b7af-cd8198222c83,,18/08/2023 11:02,18/08/2023 11:03,18-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
84f3ed98-cb94-461d-afe1-914a66729ab4,Inbound,Returns,Product related Issues,,10104e13-e35a-4b99-957f-a82900654926,,18/08/2023 12:33,18/08/2023 12:41,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
fbb1af14-3808-4ba3-91fc-474416f611f9,Inbound,Order Related,General Enquiry,,184f98ab-eeae-4ce9-8a80-b3986f3f7bff,,18/08/2023 15:12,18/08/2023 15:13,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
cc624637-1d77-4a43-ad24-193ad71c7b5d,Inbound,Refund Related,Refund Enquiry,,7b9217e1-9e56-4b8b-9e7b-213f4aefa069,,18/08/2023 21:48,19/08/2023 11:31,19-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
911abb09-bde4-4fd3-a842-afa8331fbd55,Inbound,Returns,Reverse Pickup Enquiry,Senior representative can\u2019t understand the issue. And she can\u2019t address problem. And she is talked to me very badly.,b111c5fe-db69-4080-9d3b-6ffc8ccd9b70,,19/08/2023 19:07,19/08/2023 19:09,19-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
e432c24f-3e02-4f85-94f7-2a901d14538e,Inbound,Order Related,Order status enquiry,,9227d471-8ad8-4b6f-803b-4722247e95f4,,18/08/2023 13:31,18/08/2023 14:11,18-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
1e315d8a-74c0-4139-9953-79c22c5f5691,Inbound,Refund Related,Refund Enquiry,,ebd616a1-f82b-44ac-a561-a085e377bea7,,18/08/2023 16:47,18/08/2023 16:48,18-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f6bc1319-75ca-4156-9939-68e5adada00c,Inbound,Returns,Exchange / Replacement,,0d1a9b92-4ce1-4495-98e1-0f3d65e06b31,,19/08/2023 12:28,19/08/2023 12:32,19-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
4cc0c493-b7be-4d92-8cb3-e28a1ee3fb77,Inbound,Returns,Wrong,Thank you Shopzilla team,853e8b8d-dbce-4f96-a1da-afa38360ba67,04/08/2023 23:52,18/08/2023 12:47,18/08/2023 12:47,18-Aug-23,PRATAPGARH,LifeStyle,1979,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
8ba83be2-96fd-4fc6-b495-8b09bf67765d,Inbound,Returns,Return request,,30efe4b0-1434-457f-b5e7-732397010210,,18/08/2023 12:07,18/08/2023 12:18,18-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
344aad16-07b5-4db2-a025-3a400345f041,Inbound,Order Related,Priority delivery,  dekar Bande Ne bus apni feedback Karva liya aur abhi tak order   parcel Aaya kya fayda mujhe rating karne ka,8fc84a66-dfb8-4edd-9480-66ed1e0cbed3,,18/08/2023 19:50,19/08/2023 07:41,19-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
28f2ca0d-0cbb-41fc-8edb-3cbfde7ea869,Inbound,Payments related,Payment related Queries,,fb1a4580-9a8a-4df9-a769-5b25eecc094e,,18/08/2023 18:43,18/08/2023 18:51,18-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
4cc6f8dc-7d4a-4d77-857c-71cdf3ffc023,Inbound,Returns,Return request,,6bc689ef-cd18-4b45-9021-1ddece51ff4c,,19/08/2023 12:06,19/08/2023 12:10,19-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
136fc771-d024-4b65-b0e3-383455498fde,Inbound,Returns,Reverse Pickup Enquiry,,ada6d1f2-f308-4f4f-8680-236a6d75a709,29/07/2023 08:45,18/08/2023 10:25,18/08/2023 13:04,18-Aug-23,BAHADURGARH,LifeStyle,335,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
6b9790b7-a5c8-4df2-852d-fd7cbc9c3444,Inbound,Returns,Fraudulent User,,0de961d0-f541-4ded-8c3f-4bda30ae4eae,09/08/2023 11:21,18/08/2023 00:02,19/08/2023 17:51,19-Aug-23,WELLINGTON,LifeStyle,1699,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
d2392f83-698e-46e2-be89-ae76dac88778,Inbound,Order Related,Delayed,,d50e95b8-264d-4781-94ab-9c9f39d05c55,,18/08/2023 10:21,18/08/2023 10:22,18-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,3
74980179-a554-4fc4-813c-b54310f767de,Inbound,Offers & Cashback,Affiliate Offers,,618886f6-fb5b-47c6-9127-25a06873318c,,19/08/2023 12:01,19/08/2023 12:26,19-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
a06d9d9d-6099-411e-a255-a87f3d92d7e8,Outcall,Returns,Return request,,d6323c78-46f0-4c3a-89c7-7666e564e28d,,19/08/2023 13:11,19/08/2023 13:12,19-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
6c51de58-8756-4ff8-a9df-950c16b7d935,Inbound,Product Queries,Product Specific Information,"Please think of the customers policy side too post delivery.The main trouble at remote locations is delivery is not done doorstep.After an open box delivery, we are not happy with the product sometimes.But so far Shopzilla is doing much better than any other site.Thanks",1d67dc8c-449a-4d08-9e3b-88b95117d42c,,19/08/2023 14:47,19/08/2023 14:51,19-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
841b5ec5-42f9-4a49-a5da-197a084f7a30,Inbound,Returns,Reverse Pickup Enquiry,,a6502278-0efc-44b5-8ec6-f7757da62517,,19/08/2023 17:02,19/08/2023 17:03,19-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
c8c39bb7-2461-4666-889f-ce9829b00e36,Inbound,Returns,Fraudulent User,,afcf8287-f671-489b-a1ad-d74256d2f621,10/08/2023 09:26,16/08/2023 17:54,18/08/2023 15:25,18-Aug-23,MARIAHU,LifeStyle,1449,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
8b0fc958-8941-4667-bc0e-f63804f8984b,Inbound,Order Related,Installation/demo,Great ,29da3842-2b2f-49be-b5ec-c760d4edd8ad,,18/08/2023 10:55,18/08/2023 11:08,18-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
ab8efc91-89a9-4c03-9d4e-6947954f700b,Inbound,Returns,Return request,,57f59e13-dce8-4342-8f37-a7c9b6490ced,,18/08/2023 12:33,18/08/2023 18:45,18-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
47db7e9b-9f18-4e89-ad10-0f0c20c20e8e,Inbound,Returns,Return request,Na,f0b3af53-a267-40db-9a9f-c43a0c6650cb,,19/08/2023 16:12,19/08/2023 16:14,19-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
906625c9-b7b8-416b-8f13-22319b960507,Inbound,Returns,Fraudulent User,,33e5d9b4-a76f-4079-86a9-3566f088fd6e,,19/08/2023 19:05,19/08/2023 19:58,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
4a9a9567-c0d9-406a-a253-0e5702508d2e,Inbound,Order Related,Delayed,Well behavior and explained ,3b5ce0de-3927-4163-b5fe-31afc45f3006,13/08/2023 11:47,18/08/2023 16:25,18/08/2023 16:35,18-Aug-23,BERHAMPUR,Books & General merchandise,330,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
9adc0c06-4aeb-4333-b952-1560430f60bd,Inbound,Returns,Return request,,a8daa7a6-80e9-4b81-804f-c467e64413c1,08/08/2023 21:05,17/08/2023 20:49,18/08/2023 09:43,18-Aug-23,PATNA,LifeStyle,484,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
c418a9b0-8fd5-412f-bc19-0d6d16bc12a8,Inbound,Returns,Reverse Pickup Enquiry,Good ,30bec48e-c19f-401a-b16b-a65ec8e2a694,,18/08/2023 12:56,18/08/2023 12:58,18-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
7d06c45b-31cb-43ca-a6af-08280838a922,Inbound,Returns,Reverse Pickup Enquiry,,2b364e06-5efa-464d-a7a4-63b36caaf285,,19/08/2023 15:47,19/08/2023 15:55,19-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
8c1e2170-a142-4ac7-8300-87cce6f3922a,Inbound,Order Related,Delayed,,68112ee3-549f-4c9a-9796-591c14a6487d,,19/08/2023 15:00,19/08/2023 15:07,19-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,3
ed76cf0b-57b7-4484-8952-3c17b408848e,Inbound,Offers & Cashback,Instant discount,,74b760b3-c47e-48d5-83b4-09956953d0db,,19/08/2023 18:09,19/08/2023 18:09,19-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,4
260a458d-aa30-4611-97ac-f45aae2b2d10,Inbound,Order Related,Delayed,Thank ,f2c0d502-a607-4a77-b5e0-fd276a7a982e,,19/08/2023 18:40,19/08/2023 18:42,19-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
b397a9f3-6529-429a-96cc-bb03b24d408d,Inbound,Returns,Missing,,dc9f3e58-aefe-4130-b362-27c275276d84,10/08/2023 19:22,18/08/2023 10:53,18/08/2023 10:56,18-Aug-23,DIBRUGARH,Home,194,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
45b3c21d-ace2-4637-8365-58042e17934b,Inbound,Refund Related,Refund Enquiry,,7c6fd9bd-38aa-4a38-84c6-faf337f74d34,,18/08/2023 10:08,18/08/2023 10:13,18-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
d345c8d2-6bd7-4321-b30d-744f581ad8d3,Inbound,Returns,Reverse Pickup Enquiry,,ccce91a4-5d71-4bb9-b65a-242be119171f,,18/08/2023 11:27,18/08/2023 11:28,18-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
595a8734-67b5-4235-a5a0-b35bd47eb86a,Inbound,Returns,Return request,,5713ee39-bac1-463b-b9bd-2b13b2daa9a7,,18/08/2023 14:23,18/08/2023 14:27,18-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
00621239-3db6-419c-88e1-bc815d9acd7c,Email,Order Related,Delayed,,b58cdce7-2933-4ec7-8fdf-0189885a5181,13/06/2023 16:35,18/08/2023 21:11,18/08/2023 21:14,18-Aug-23,AURANGABAD,Home Appliences,4649,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
5fa53cb2-c517-4f30-bc2c-2b4995a4c318,Inbound,Returns,Service Centres Related,I request you to please ensure the after sale service warranty to customers for online purchases. And not to harass any one.,0dd28b24-2a9f-4b76-a4f9-6f6e070eaeb9,16/07/2023 17:38,18/08/2023 14:39,18/08/2023 15:55,18-Aug-23,PANCHKULA,Home Appliences,2399,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
081c49b9-cf65-4c8b-8fdc-ebf02f61ef5f,Inbound,Returns,Reverse Pickup Enquiry,,dfc7de14-22c0-4644-98ea-27d93455534d,,18/08/2023 07:43,18/08/2023 07:53,18-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
545bd6c6-572e-401a-8419-0a42e3443fd3,Inbound,Returns,Return request,,b0e33608-7286-4d8b-8e9e-63409ba428b1,,18/08/2023 11:32,18/08/2023 11:36,18-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
b8b97d68-5b8e-4ef2-9a05-3c25fb0f8732,Outcall,Returns,Return request,,26f70728-e5eb-4c4e-aef3-6ffc98513c9f,,18/08/2023 11:42,18/08/2023 11:44,18-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
d25fa4f3-b609-4afb-be8a-9faa79dbd278,Inbound,Returns,Return request,Improve packaging for contents/products like perfumes and likes of it.,340e0ad2-2238-43a9-b330-547a5f76b0f6,,18/08/2023 15:39,18/08/2023 15:42,18-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
608086c3-6566-44a9-b889-694808a9ae92,Outcall,Returns,Missing,Thank you Shopzilla ,5d87ec46-71d4-4690-a30d-157794384ea7,,18/08/2023 16:42,18/08/2023 17:11,18-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
849f1b3f-cfb1-4a3d-bb63-2b017b9e7c5c,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,5bd329ea-c74a-453b-83d0-4936d2603a93,,18/08/2023 20:50,18/08/2023 20:56,18-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
15291d53-a752-4693-9da7-fab77ab88331,Inbound,Returns,Reverse Pickup Enquiry,,490cc6dc-0457-49bf-b6bb-8a7ae2052aea,,18/08/2023 21:24,19/08/2023 00:28,19-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
71ef87c1-e938-4bb6-b475-db99d31c48d3,Inbound,Returns,Self-Help,,cf4b9527-c034-4923-80da-4168baa633b9,,19/08/2023 09:34,19/08/2023 09:35,19-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,3
28962d8c-ef9d-4f3f-a929-5b88219e47b5,Inbound,Order Related,Order status enquiry,,46853b4e-0353-4740-884e-61c5c7c6f413,,19/08/2023 21:40,19/08/2023 21:41,19-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dcdba5e6-db8c-4ea8-9a16-4d580ae1a2e1,Outcall,Product Queries,Product Specific Information,,18275571-aa82-4573-9986-11db87664829,,19/08/2023 22:17,19/08/2023 22:32,19-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,3
cef856d1-17bd-467b-a4d6-2f402ffcf28a,Inbound,Returns,Reverse Pickup Enquiry,,d407e803-83bd-4941-a568-6df402a781d0,08/08/2023 16:28,18/08/2023 12:45,18/08/2023 15:39,18-Aug-23,LUCKNOW,LifeStyle,581,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
db780889-f183-46d8-9e32-59bfbf340f81,Inbound,Returns,Wrong,,dc3b4ef8-9974-4ad1-9d8b-0c063365b1bb,28/07/2023 18:25,18/08/2023 15:51,19/08/2023 05:34,19-Aug-23,ANGUL,Home Appliences,1699,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,3
67f96c77-fb89-47bc-a0aa-ff6081e5638a,Inbound,Returns,Reverse Pickup Enquiry,,b82e66f0-5b65-42c4-9c8c-71abef423179,,18/08/2023 10:03,18/08/2023 10:18,18-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
c2976259-71bd-48b7-9f48-c5f4a8a2dfbb,Inbound,Returns,Reverse Pickup Enquiry,Good ,fedb2daa-f603-44ce-940a-5386c1ac98ba,,18/08/2023 12:34,18/08/2023 12:36,18-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
e1b5be88-f32d-421f-b335-356bb7500080,Inbound,Returns,Service Centres Related,,acdc0735-82cb-49b6-9c0d-2f243ac4322e,,19/08/2023 01:17,19/08/2023 01:34,19-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
5d1a349d-b5ed-4a6a-a984-355a348ab6df,Inbound,Returns,Reverse Pickup Enquiry,Good ,bb021a0c-7717-4700-a6d3-a4fc62a2f4cf,,19/08/2023 02:26,19/08/2023 02:31,19-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
1d2f7029-338c-40ad-bef3-231d368641bc,Inbound,Returns,Reverse Pickup Enquiry,,c400e4c8-e5fa-4c1b-964b-59db5bb63f0b,,19/08/2023 11:43,19/08/2023 11:48,19-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
beff2b87-2aa4-4e05-b29a-ea9ec4d9aba5,Inbound,Refund Related,Refund Enquiry,,3b18a475-ea68-4c6e-934b-1efd6cf99c15,11/08/2023 19:51,18/08/2023 13:11,18/08/2023 13:21,18-Aug-23,VAISHALI,LifeStyle,2159,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
03f09535-fcc2-4dc3-9023-252e0659ab35,Inbound,Order Related,Unable to track,,d5736323-607a-4fa6-88a1-f72b4eea0404,,19/08/2023 08:35,19/08/2023 08:36,19-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
c1118d6a-6075-46f5-b8e1-6246326ed10b,Inbound,Returns,Return request,  so much ,b0d772f2-7098-418c-aa2d-80189fccaa25,,18/08/2023 11:35,18/08/2023 11:38,18-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
ddb423f0-5113-4713-a156-e57e5f9f537d,Inbound,Refund Related,Refund Enquiry,Thanks! :),88dd5184-bdfe-4632-a94f-aba1218801d0,,18/08/2023 12:23,18/08/2023 12:24,18-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
ea39d64b-558b-4209-ae92-868d840c3676,Inbound,Returns,Wrong,,fc231efd-67cf-4678-aec1-409b3ea6f5fe,,18/08/2023 16:55,18/08/2023 16:58,18-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
81a72f9d-8564-4edd-91b8-e6fd4994aa8e,Inbound,Refund Related,Refund Enquiry,change exchange policy on mobile phones ,6e2ca19e-1204-4c52-b7fa-4820bd317fb8,,19/08/2023 12:20,19/08/2023 12:26,19-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,2
f986071e-3fed-4989-bc4d-b2e97a6b54e1,Inbound,Returns,Reverse Pickup Enquiry,,1c5bdeb4-9b98-438d-a151-8384987d0a74,,19/08/2023 12:35,19/08/2023 12:36,19-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
45daaa88-9229-41b4-9013-b22a3e13770c,Inbound,Feedback,UnProfessional Behaviour,,20214310-3910-4a0e-87f5-4a9e63f58f84,,19/08/2023 13:24,19/08/2023 14:23,19-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
6ec73fb3-daaa-4722-ac1f-f67bae7b5f60,Inbound,Returns,Return request,,49367ba2-062c-4331-b171-0e786b1ba023,,19/08/2023 18:32,19/08/2023 18:37,19-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c74b27ad-ae8d-49b7-abf0-b0f655dfda5e,Inbound,Refund Related,Refund Related Issues,"I complaint is not solve till now, please give solution quickly ",561cbeac-b72b-41e9-840e-84955667321c,09/08/2023 11:48,18/08/2023 23:25,19/08/2023 00:00,19-Aug-23,ALIPORE,LifeStyle,415,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,4
5be38ea0-5f2c-43c0-8436-ac0708e04579,Email,Refund Related,Refund Enquiry,Thank you ?? talking nicely ??,d1a5f49e-39fa-4115-988e-6ed4397c0b4d,,18/08/2023 09:13,18/08/2023 09:24,18-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
4ae5875b-cbc9-458c-bc55-c5bb12c1c3cc,Inbound,Returns,Wrong,Baat karne ka  ,2c23c876-1291-411d-8d02-a6dfe319ecf7,,18/08/2023 10:29,18/08/2023 10:32,18-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
868ccf05-9643-4894-bfb9-2dacf82526fc,Inbound,Refund Related,Refund Enquiry,,69cfc010-4c76-4fde-ac44-d0d09bb30124,,18/08/2023 19:56,18/08/2023 19:59,18-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
621cb786-b3ed-4d85-bfd6-2175d27b9413,Inbound,Returns,Reverse Pickup Enquiry,,f78f660d-4762-4182-87eb-f252f4af8669,,19/08/2023 08:20,19/08/2023 08:30,19-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
d60a157b-a5e8-4381-8d75-1d6a0b87c6ab,Inbound,Returns,Reverse Pickup Enquiry,,3c43ff00-eb97-42bd-b8a5-2bb351d1da97,27/07/2023 18:29,19/08/2023 08:36,19/08/2023 08:51,19-Aug-23,VISHAKHAPATNAM,Home Appliences,19399,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
61128c32-92a2-4dd0-a910-da579548791b,Inbound,Returns,Return request,,9a538d88-f73d-4f4b-811c-6271cec87210,,18/08/2023 10:15,18/08/2023 10:17,18-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
c49d7196-f3d3-4853-a6b4-8ea85ebb06a5,Inbound,Returns,Missing,I am happy your good help ,9043a5af-5ee1-4299-ac7e-2e315c8af8ab,,18/08/2023 19:25,18/08/2023 20:07,18-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
8110c455-30b9-465d-a179-cf90dbf9ca57,Inbound,Product Queries,Product Specific Information,,76729499-be1c-4dba-8d4b-8cc99143feff,,19/08/2023 12:30,19/08/2023 12:33,19-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
fe483960-c05b-4bdb-8c39-5cc7f7c8b7e3,Inbound,Returns,Missing,.,dee4c4f8-e970-4bba-80ee-e74858d4bb46,16/08/2023 11:17,18/08/2023 15:06,18/08/2023 15:43,18-Aug-23,PERNAMBUT,Electronics,1799,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
793d4eb5-cb2e-4f39-b5b1-b13f3fde9fba,Inbound,Returns,Service Centres Related,,8ae4db52-079b-44ee-bca0-46d67a916e5e,,18/08/2023 20:08,18/08/2023 20:09,18-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a0ae10de-e7e9-45b4-bde2-319333f172c6,Inbound,Returns,Reverse Pickup Enquiry,,1332ab6c-5fff-4d09-a87a-c2e118430385,,19/08/2023 12:23,19/08/2023 12:24,19-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
09699c73-dd55-443d-858d-ef0df1c450c1,Outcall,Product Queries,Product Specific Information,,858bb9d0-2749-4f62-bb4c-deb5fb6c7e9c,,19/08/2023 15:52,19/08/2023 20:45,19-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cae8042b-8d88-4f98-a6a0-1c6ccdff9061,Inbound,Shopzilla Related,Signup Issues,,2e5844a1-e8ac-4ce4-b87a-3f74c3a35eac,,19/08/2023 18:18,19/08/2023 18:20,19-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
f5e0d46e-f87b-4c41-8b6f-44837e218e57,Outcall,Refund Related,Refund Enquiry,,a37db403-4a59-4855-b51b-e148fb097a9b,13/08/2023 16:05,19/08/2023 12:58,19/08/2023 13:01,19-Aug-23,,Books & General merchandise,101,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c2d484cb-f598-42a9-bf00-70323c301c45,Inbound,Returns,Wrong,,1f320437-21f6-4fe0-af3e-6a7d4b9cd1c6,06/08/2023 03:23,18/08/2023 17:27,19/08/2023 01:51,19-Aug-23,ALLAHABAD,Electronics,799,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
4bc7de95-6dec-4ff9-a564-d9d10dcc5fd6,Inbound,Refund Related,Refund Enquiry,Refund issue of mine,782a214b-371d-4200-871d-e7f16185ee31,05/08/2023 13:51,17/08/2023 18:54,18/08/2023 07:16,18-Aug-23,SHOLINGHUR,Books & General merchandise,3999,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,2
56123967-5a93-497a-b061-de5ef4c116d3,Inbound,Returns,Service Centres Related,Good customer service.,3a938191-15ea-4816-b930-5578b5a7d71e,,18/08/2023 13:50,18/08/2023 13:58,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,3
54b4e8df-7ac9-4b9b-b455-36bce419e570,Inbound,Returns,Return request,,6ac3f68f-7203-4436-86e1-46311ccd6f76,,19/08/2023 15:56,19/08/2023 15:58,19-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
fbccd374-5f6f-4105-b6e9-862729c8b6ca,Inbound,Order Related,Unable to track,,3aefd102-f2c1-413c-b31b-7b863fec3afe,,19/08/2023 22:29,19/08/2023 22:31,19-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
b658b2d2-caa5-40b8-ae1e-b5c8a3ab4468,Inbound,Returns,Return request,,59375b72-43d2-4f7a-add8-3a8a5543bfae,06/08/2023 19:15,19/08/2023 16:14,19/08/2023 16:22,19-Aug-23,GHAZIABAD,Electronics,999,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
d92a55b4-e3ea-48c5-a8ef-9c9b0e28c4f8,Inbound,Order Related,Seller Cancelled Order,Everything is good ,ed887b48-eb24-42f1-9fdf-4d03af64defa,,18/08/2023 11:51,18/08/2023 11:55,18-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a67643b9-f79c-46cd-b2eb-92c93febf169,Inbound,Returns,Service Center - Service Denial,,303c3d99-999c-459e-aa21-b8047724b805,,18/08/2023 12:09,18/08/2023 12:16,18-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,1
a857941f-0f87-4a3a-a845-0f7639223ea2,Inbound,Order Related,Order status enquiry,,5aef900a-91f9-4acd-aba9-b96686e39a36,,18/08/2023 19:27,18/08/2023 19:34,18-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
505476e5-8855-495c-99aa-32360d396c66,Outcall,Cancellation,Not Needed,,b9a57c09-b501-4ff7-8050-166b0b78da9b,,19/08/2023 13:05,19/08/2023 13:05,19-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
ba4acf2b-890c-487e-804e-646e9a567d2c,Outcall,Returns,Missing,,e4dfa243-81fb-46e0-891a-16087e59b0e6,,19/08/2023 14:41,19/08/2023 14:46,19-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
a8bf9cb4-bc3d-4a15-9e80-a3595621dce3,Outcall,Returns,Service Centres Related,Good to talkbut reduce the time to short out problem,0fafb3e0-7ac1-4a29-a30a-4466a4ea51e6,02/06/2023 12:05,19/08/2023 18:00,19/08/2023 18:05,19-Aug-23,VAISHALI,Electronics,999,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
9a18f6da-da21-4c5f-9e76-b38912e21304,Inbound,Returns,Reverse Pickup Enquiry,,d4cb6131-bb29-4a62-b07e-0e1d8809f391,,18/08/2023 16:11,18/08/2023 16:13,18-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,1
3070e4eb-6293-45f4-8f67-059049f4235f,Inbound,Returns,Reverse Pickup Enquiry,Why are you talking so much time to resolve my issue,cbcea5e1-3970-4582-ad08-1c24fcaa6622,,18/08/2023 16:33,18/08/2023 17:33,18-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
e6ef9d82-b14e-472f-bad8-5a0a06800385,Inbound,Order Related,Invoice request,,4d88c16f-72ea-412c-b1d5-9e49a6330c07,,19/08/2023 10:15,19/08/2023 17:52,19-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,3
62742280-b212-4b66-8481-d13c8dfd8fd1,Inbound,Returns,Reverse Pickup Enquiry,,2827f455-3ebc-4e85-b438-61a438282004,,19/08/2023 17:02,19/08/2023 17:03,19-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
2b62ce17-5080-41a3-940e-eefe4c50dd5f,Email,Refund Related,Refund Enquiry,,5079fc0d-3943-49ed-b87f-b9937bf42a80,,18/08/2023 15:26,18/08/2023 15:29,18-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
4d860ab8-4de4-4104-bb35-8e3273fea17c,Inbound,Order Related,Delayed,,4f97aaed-a28c-47ef-9e5b-ad3548538cd2,,19/08/2023 16:42,19/08/2023 16:46,19-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,3
fbe42b12-5da2-4f79-bb70-9280debcedd9,Inbound,Returns,Reverse Pickup Enquiry,Thank you,95af20fd-942b-4501-824f-9d3386042573,,19/08/2023 11:25,19/08/2023 14:58,19-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
ed50a6c7-1946-413c-9e28-44e4052f2139,Inbound,Refund Related,Refund Related Issues,,83be258c-a968-4fbc-ab77-514223aabe1f,20/05/2023 03:06,18/08/2023 19:02,18/08/2023 19:35,18-Aug-23,BHOPAL,LifeStyle,474,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
bbefbaad-f841-449d-aa7b-92cd08659078,Inbound,Returns,Return request,Nothing ,eae228c6-f128-41bd-a1b0-3cc668b0c496,,18/08/2023 10:38,18/08/2023 11:53,18-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c8ce7630-0061-4c42-9940-754c9d1b72a9,Inbound,Returns,Reverse Pickup Enquiry,,63f09fc8-b740-4213-b44e-08800e404b35,,18/08/2023 11:50,18/08/2023 11:52,18-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
0292c037-ea0f-47ae-bed5-a63a4a2d5930,Inbound,Returns,Return request,Kindly make policies more flexible so that customers can get maximum benift,24d20661-f8c2-4c78-9588-73954109db1e,,18/08/2023 13:17,18/08/2023 13:40,18-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
8f34dc71-64e2-486d-9e70-274c5f740540,Inbound,Offers & Cashback,Affiliate Offers,,29f8b16d-730b-46e9-ad87-00ceb3c04110,,18/08/2023 09:38,18/08/2023 13:39,18-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
1425d28b-db12-401e-9b32-fb0d7cb63599,Inbound,Payments related,Payment related Queries,,f8221fce-09bf-42f0-97d6-8e459390c0dc,,18/08/2023 09:39,18/08/2023 09:41,18-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,4
204ad05c-b613-46a5-b8a6-387eb1c02045,Outcall,Order Related,Delayed,,eabc973d-2b3c-4e4b-b60e-aea735abb6a6,11/08/2023 22:48,19/08/2023 08:51,19/08/2023 08:53,19-Aug-23,BIHARSHARIF,Books & General merchandise,415,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
5587bd16-355c-4263-a120-7beda2a0f8a2,Inbound,Payments related,Online Payment Issues,resolution and all service is   happy with Shopzilla all services. I love Shopzilla,8b7ad723-803a-4cb4-80ae-3561f2c31347,,18/08/2023 10:51,19/08/2023 12:24,19-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b04944cd-a711-4165-ba5f-a1f6282de0a4,Inbound,Payments related,Payment related Queries,,348a5982-b36e-42b9-89b4-bed17a503d22,,18/08/2023 13:48,18/08/2023 14:21,18-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
b4c0ea09-93b3-4d03-aedb-890479f663c3,Email,Returns,Fraudulent User,,167f3d77-42b2-4c57-b2aa-c8a368baf920,,19/08/2023 20:19,19/08/2023 20:28,19-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
dc81ef85-f59c-4a87-9ef2-2901ec1aa497,Inbound,Order Related,Delayed,,fcd6018c-947c-4d4e-bdeb-917ad4fb45a9,,19/08/2023 17:38,19/08/2023 22:58,19-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
576f9d55-1b16-4919-b5db-8349afa69e75,Inbound,Returns,Service Centres Related,I have talk to Shopzilla customer care is very good service ,395f958a-ffa8-40d8-bd8f-1a3cc20af7e2,,19/08/2023 11:46,19/08/2023 12:57,19-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
f5d83eba-960d-47f0-9bdc-fc07e9a6f157,Outcall,Order Related,Delayed,,d8694309-c017-4934-b3f1-4e167b967dc4,,19/08/2023 15:52,19/08/2023 17:05,19-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
ac9f9186-8b83-490b-9c48-3b325ea3e0e3,Outcall,Order Related,Order status enquiry,,23b5f147-98b1-463f-962f-a4588c98d4ef,,19/08/2023 15:56,19/08/2023 16:29,19-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
e67de7d6-e19a-4466-a17d-372b8a0ca961,Outcall,Returns,Return request,,09829381-4fb3-4d4a-a786-dd1bbe4ef420,05/08/2023 20:10,19/08/2023 18:38,19/08/2023 18:51,19-Aug-23,AGARTALA,LifeStyle,299,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,3
d2ccbd0b-0fc1-4423-a502-3a43e3ead27c,Outcall,Returns,Return request,,79306db8-ccde-409a-98ac-acce647756d6,13/08/2023 17:38,18/08/2023 20:44,18/08/2023 22:22,18-Aug-23,LUCKNOW,Electronics,899,264,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
8b5e26ea-3b9a-480c-b7b1-afc5c8ffff18,Inbound,Returns,Return request,,013551f4-6c14-4a33-97f1-63283dcf86fa,,18/08/2023 11:33,18/08/2023 11:38,18-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
1ff33ebe-b869-49dc-8c34-687580adbc6c,Inbound,Returns,Return request,,e75ce5c3-537c-4297-964e-c78246057ca0,,19/08/2023 18:49,19/08/2023 18:52,19-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
d2cb81c5-5d85-489c-8be2-89b87e9d3cc4,Inbound,Refund Related,Refund Enquiry,,b2a0bdb6-dcff-4fcb-99d4-ec8cbbeeddf9,03/08/2023 22:24,18/08/2023 14:37,18/08/2023 14:46,18-Aug-23,MORADABAD,Electronics,1007,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
a374d483-09ca-4deb-b5fe-f95173cde15a,Inbound,Order Related,Seller Cancelled Order,try to address the query in less time,ae55f40c-433c-4284-9d26-995ae1bf27ee,07/08/2023 01:56,18/08/2023 13:03,18/08/2023 16:40,18-Aug-23,ULHASNAGAR,Mobile,49999,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,1
255b0252-8c6d-40f5-a244-4092ff5dbcdb,Inbound,Returns,Reverse Pickup Enquiry,I am happy,4060a1a5-ff7e-4729-a947-956d1734d636,13/08/2023 23:18,19/08/2023 10:47,19/08/2023 11:05,19-Aug-23,FIROZABAD,Books & General merchandise,221,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
58bf9471-5d17-4a2b-bc7e-41ca078bc761,Inbound,Product Queries,Product Specific Information,No,e70a9051-440c-41b8-98ab-e87906451cd0,,18/08/2023 09:46,18/08/2023 21:21,18-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
2b689121-b58f-4676-9535-75b07c6987bd,Inbound,Returns,Exchange / Replacement,,c69e7ce1-136d-4b6c-9d95-def1439dae98,,18/08/2023 19:48,18/08/2023 19:49,18-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
e7ac60ab-3c99-4aac-ad55-2ab787e9888d,Inbound,Returns,Reverse Pickup Enquiry,,8e0db272-056f-49cd-bdf8-20f7c1d40cb0,,18/08/2023 20:08,18/08/2023 20:11,18-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3fe66b4e-73b6-452a-a796-9709b0b88ab3,Inbound,Returns,Reverse Pickup Enquiry,SUPER PERFECT PERSON LOVE YOU Shopzilla ,7aa7e6e6-e9d3-45bb-9d89-df021fd42eab,,19/08/2023 20:34,19/08/2023 20:39,19-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
74c1899b-8028-4f71-acc1-e251cb3c236a,Inbound,Returns,Service Centres Related,,7a43696c-737a-4ece-b9cf-71c634142e5c,,19/08/2023 13:39,19/08/2023 14:00,19-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
bd3d1123-763f-4de1-9f3e-e25aa4e1e3e0,Inbound,Returns,Return request,Shopzilla is best as epr me but whichever working days are there I am unhappy with that ,55f62d7a-d3ad-4610-9ce9-39a35f0d0047,08/08/2023 13:42,19/08/2023 08:47,19/08/2023 08:52,19-Aug-23,AMALNER,Electronics,999,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
0abaad85-06e3-46c8-b7b4-ddf3e9f73833,Inbound,Returns,Reverse Pickup Enquiry,,eb2a834a-e7c1-49f8-ae60-218cbbba4a42,08/08/2023 21:54,16/08/2023 17:23,18/08/2023 22:44,18-Aug-23,NEEMUCH,Electronics,999,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
be0569bb-0fcf-401c-ae6c-68427075ee47,Inbound,Returns,Reverse Pickup Enquiry,,c5cb83c6-7b89-4f38-a840-11d2e4b02057,,18/08/2023 07:59,18/08/2023 08:14,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
4426e162-e1ec-4e85-94f3-9d829a77cc85,Inbound,Returns,Reverse Pickup Enquiry,"Dear Team Till now my concern is not resolved 28th july order i spoke to your sr officer they told me your order will be returned but then it is 4th time then rejected Till now my concern is not resolved 28th july order i spoke to your sr officer they told me your order will be returned but then it is 4th time then rejected It's not just about money, it's about service. Rs. 479/- won't make much difference to me, but now it's about my honor, now I have to file a court case. ",1e90d817-d626-411d-a8db-49d684b3c3b0,,18/08/2023 10:36,18/08/2023 10:37,18-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
ecf172a3-fa79-48af-a51d-a02efdaea8dc,Inbound,Returns,Wrong,,e70c499a-186d-4368-af93-4833f6eaab8b,,18/08/2023 12:42,18/08/2023 16:25,18-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,3
64b534d3-57a0-4704-9646-eeb718f76a33,Inbound,Returns,Return request,,8656034e-12b7-4bbd-b895-cd3746b614cd,,19/08/2023 20:34,19/08/2023 20:39,19-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
1da56ccc-7066-42e8-a22e-223294d836cf,Inbound,Returns,Return request,My trust is always with Shopzilla and their employees. Keep the good show. Thank you team Shopzilla.,0f084c45-04b1-4807-816d-9c8f907caa55,,19/08/2023 22:43,19/08/2023 22:45,19-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
90134eec-6dd7-44ab-af36-14d71867a532,Inbound,Feedback,UnProfessional Behaviour,Good,7d958010-501c-4b31-82eb-165416eb92b3,11/08/2023 06:38,19/08/2023 13:12,19/08/2023 16:48,19-Aug-23,GAYA,Books & General merchandise,329,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
0bc197c7-61f6-4c1c-9364-c9b5b765d581,Inbound,Returns,Service Centres Related,,6782203a-52ca-49f5-ade8-20176d6764a3,03/08/2023 13:41,18/08/2023 11:53,18/08/2023 21:01,18-Aug-23,RAJKOT,Mobile,19999,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,3
0833ada0-445a-4604-910d-70cfc5bd398e,Inbound,Returns,Reverse Pickup Enquiry,,348f90ef-f963-4837-b568-74cf7d34282d,,18/08/2023 01:22,18/08/2023 13:49,18-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,1
eabc1a4f-8559-4075-afe2-8ce8d1dd618b,Outcall,Order Related,Installation/demo,Clear & simple warranty policy,be41620d-d236-44d2-89e9-7434fd0fd12f,,18/08/2023 19:56,18/08/2023 20:02,18-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
45bddd5f-f411-447b-841c-9222c9b004dd,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ,f88946ef-9519-4d13-a4c0-06dab58dc41c,,19/08/2023 11:47,19/08/2023 11:52,19-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
51eb2d59-a353-4c37-a21b-afacc17f646c,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,fe269f5c-33ae-40c4-ba6b-ba8cca47a9b9,,18/08/2023 09:35,18/08/2023 09:39,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
2a7aa4c9-b36a-4d03-a1f7-6fc28850fb8d,Inbound,Returns,Service Centres Related,,2a90e546-872b-485b-9dcd-696aa0815797,,18/08/2023 11:48,18/08/2023 11:55,18-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,4
ffe34e6c-54c5-4b28-8eb4-ea45fe2a83a9,Inbound,Refund Related,Refund Related Issues,,6ff391ba-710c-49ef-b218-f2ce4786f15e,,18/08/2023 13:36,18/08/2023 13:37,18-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
5e130dca-482d-4949-ba46-d9edfe40dd0c,Outcall,Returns,Reverse Pickup Enquiry,,70b7aeef-1f1e-40b4-af55-3fe77316344c,,19/08/2023 15:21,19/08/2023 15:22,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
dd0009c5-5414-49c2-bdbf-c16e3e296db0,Inbound,Order Related,Delayed,,a9d8640a-a31a-45d1-a2cb-8c7e283af477,,19/08/2023 19:10,19/08/2023 20:32,19-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,2
4d679205-8fac-4d56-8bbd-550e0f9e2aa1,Inbound,Returns,Return request,,0995785e-c818-485f-97fb-477bfe0b5600,,19/08/2023 22:58,19/08/2023 23:03,19-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
13aa2702-238a-4f3e-82c9-0e9571bf8967,Inbound,Returns,Reverse Pickup Enquiry,Refund and exchange policy is decided by return collection boys and Vendors...need to look into this.,1c99fd09-4f9c-4afb-88bb-1030e9d3346c,,18/08/2023 09:30,18/08/2023 09:32,18-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
891e3eeb-be49-464d-9987-5ffaae388725,Inbound,Order Related,Installation/demo,,7c1a6e34-9938-4751-bd33-fedbafba7060,,19/08/2023 06:46,19/08/2023 06:47,19-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
cd0ef45a-3d8a-4dd9-9d27-3b3b9dd3eb20,Inbound,Returns,Reverse Pickup Enquiry,,ba465d27-57cd-4695-b391-13ec8cf37dff,,19/08/2023 09:51,19/08/2023 10:01,19-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
db46f50f-4cd0-4a11-a3e7-62b0e7dd1294,Inbound,Shopzilla Related,General Enquiry,,cbeba798-d906-4b79-83c0-c6dced7ecda4,,19/08/2023 21:06,19/08/2023 21:08,19-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
81d72a99-df18-403d-8f7f-0bb3f79be08a,Inbound,Order Related,Order status enquiry,,4d9ad478-a76a-41d5-9ecf-8664d59ae416,10/08/2023 10:44,18/08/2023 16:53,19/08/2023 14:27,19-Aug-23,KHAMBHALIA,Furniture,7832,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
93500d34-4b1c-40fb-834d-e19c52b34429,Inbound,Returns,Reverse Pickup Enquiry,,3bcd5d65-7f2d-4013-9ea3-002269788d8c,,18/08/2023 09:34,18/08/2023 09:35,18-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
f2f31745-c456-41e6-8b3b-d7afcc3fdfd5,Inbound,Order Related,Delayed,,c5321056-5ad6-43f6-8a7a-65313a388701,,19/08/2023 08:42,19/08/2023 08:44,19-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a0b21e3c-4d17-4cf1-a1db-da7184382e25,Inbound,Returns,Reverse Pickup Enquiry,Bekar company ,c9e7451f-2d42-4be1-a2e2-5bbe0892aed0,01/08/2023 13:17,19/08/2023 16:19,19/08/2023 16:26,19-Aug-23,PATNA,Electronics,1099,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
fcea4091-8936-4c49-91b0-a8df0527eaa2,Outcall,Returns,Reverse Pickup Enquiry,,71168619-7401-4233-bdb8-107489f2f92d,,18/08/2023 11:03,18/08/2023 14:10,18-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
0eb99ac7-096e-441b-825d-e2007e6be457,Inbound,Returns,Reverse Pickup Enquiry,,bce00369-4770-44a5-af33-b8f8dd99980d,,18/08/2023 12:34,18/08/2023 12:57,18-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
6c38ffe5-71cd-4478-95d9-af16b1b27b78,Email,Returns,Reverse Pickup Enquiry,????? ??????? ????? ??? ???,aef6d105-b13b-47f7-8b69-c5e8192fc0de,,19/08/2023 10:58,19/08/2023 12:11,19-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
4a118468-e193-4736-858b-57e68ad3c837,Inbound,Payments related,Wallet related,please deliver on time  always found late delivery,c359edbf-6c0f-4761-8b0b-5d2ca1d22976,,19/08/2023 11:54,19/08/2023 16:51,19-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fd128b4a-4092-4980-b4d8-008c8970212b,Outcall,Returns,Reverse Pickup Enquiry,You delivered corn with live big worms in it,691d3006-ee85-4953-902b-1aa5645feb72,,19/08/2023 15:49,19/08/2023 15:51,19-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
bae3f28f-5289-4846-840b-493fd2fb74e5,Inbound,Refund Related,Refund Enquiry,,4ad41cc3-4b61-4e65-bc5f-a204f2b4cacf,,19/08/2023 16:49,19/08/2023 16:51,19-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
671590f7-f9d5-4f92-80d7-f8dc6cce4e84,Inbound,Order Related,Order status enquiry,,15a251db-8951-47b4-88ea-b617a697c5ba,,18/08/2023 16:58,18/08/2023 16:59,18-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
a440acc0-e3a3-46f0-9538-6a211d7958d2,Outcall,Returns,Wrong,,2d027c04-bcb7-48d2-a504-66e5261eaf2f,,19/08/2023 19:46,19/08/2023 19:51,19-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
359c1c37-3ac1-4f96-901b-6bbbf26fe049,Inbound,Cancellation,Not Needed,,956ba553-d3f4-4dbd-a05d-e97e19ec5c10,,19/08/2023 09:03,19/08/2023 09:20,19-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
a0726ba8-00c4-4cda-9d96-d53ff129fc2a,Inbound,Returns,Service Centres Related,Bad ,7f13c254-f5a2-43b9-a5ef-f8df32855157,,19/08/2023 14:25,19/08/2023 14:44,19-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
753a2bde-b053-45f1-9788-8bed408fdb3e,Inbound,Returns,Reverse Pickup Enquiry,,6856f76c-88ec-4ba0-93e8-c6811ead34c2,10/08/2023 18:36,17/08/2023 21:45,18/08/2023 06:02,18-Aug-23,NEW DELHI,LifeStyle,200,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
fafbf4be-a5b1-4c43-830c-4fe9157edd9e,Inbound,Order Related,Seller Cancelled Order,Naic,a10b0d41-1bb4-4a4a-8676-15b50b8a7b50,,18/08/2023 08:56,18/08/2023 08:58,18-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
9288727e-f353-4d69-b781-09d908f1669b,Inbound,Order Related,Delayed,,4ba83838-e816-4cd2-afd4-139cfc118be0,,18/08/2023 13:33,18/08/2023 13:35,18-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
645c8b0e-5568-475e-8a77-1d2e662ed436,Inbound,Returns,Reverse Pickup Enquiry,,2b45a940-6990-47ae-82a8-d917e8408e27,,19/08/2023 14:50,19/08/2023 14:57,19-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bf9da8fd-dc6f-467a-a67e-804778dcf09f,Inbound,Returns,Reverse Pickup Enquiry,,53d056c2-863a-4c87-b141-3810305d1bfd,,19/08/2023 15:10,19/08/2023 15:12,19-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
77087416-c3c8-419a-895b-01838e99f70d,Inbound,Returns,Reverse Pickup Enquiry,Thank you ?? for my request ,91b53eec-3f7b-45e2-8f12-272c88c63f9c,11/08/2023 23:45,15/08/2023 08:22,18/08/2023 23:53,18-Aug-23,Garu bathan II,Electronics,599,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,2
14d9293a-ed7c-479a-99b3-025ff746c7c3,Inbound,Returns,Reverse Pickup Enquiry,,f64a8fc4-fd0b-401c-a932-5527b8f643c4,,18/08/2023 07:52,18/08/2023 07:57,18-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
8a44cbfd-2505-46d5-b833-44dfd2b4c4d0,Inbound,Returns,Service Center - Service Denial,,4b29e226-eaa8-46d3-a3ac-e8b7a5af1277,,18/08/2023 16:39,18/08/2023 17:27,18-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
da248464-b96f-484c-b9af-edd2499a228f,Inbound,Returns,Missing,,dcd327ad-5824-46e5-b16f-0889494872ea,,18/08/2023 20:10,18/08/2023 20:14,18-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
d3f6ab0a-df02-40dc-9a3c-3970981a773d,Outcall,Returns,Return request,,7b99712f-6818-4723-9f2e-11eba529311c,,18/08/2023 12:32,18/08/2023 12:35,18-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
40cbf570-5376-4985-9335-e15e1df3ffa4,Inbound,Returns,Reverse Pickup Enquiry,,612f9092-26a4-4388-97f4-a6076493e7a2,,18/08/2023 14:36,18/08/2023 17:52,18-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
85b18153-c251-486f-a348-0d714077ea97,Inbound,Product Queries,Product Specific Information,"Worst service,specially post delivery,most worst customer service ",27154065-b976-4359-b144-96eef0bc1628,,18/08/2023 14:32,18/08/2023 14:34,18-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
22d76690-6fe8-4957-8940-afd7608b68dc,Inbound,Order Related,Installation/demo,Bad behavior f customer executive ,8bc41c50-c087-467f-8b6f-541b4a752038,,18/08/2023 16:03,18/08/2023 16:13,18-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,1
fd1808a3-eba4-44dd-af60-21f03e904411,Inbound,Order Related,Order status enquiry,,a90338fc-640e-41e7-bc73-85e2b6fa408c,,18/08/2023 16:47,18/08/2023 16:49,18-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
cb27f05d-46f2-4b0d-a54d-45d56270ba86,Outcall,Returns,Return request,Thanks ,94b72320-dc79-402d-813d-80da31c43839,,19/08/2023 18:21,19/08/2023 22:57,19-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,3
9c1ff729-fc33-4e60-b44e-2e46d7b7b1a1,Inbound,Payments related,Online Payment Issues,Very good ,2926f6cb-c3ec-48f9-bad7-f80ffdaddb35,,18/08/2023 11:18,18/08/2023 11:23,18-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
39bd727b-511d-431a-a778-5e8fef7173df,Outcall,Returns,Return request,,af33d3b1-4642-41b9-8365-b321515f55d0,08/08/2023 08:21,17/08/2023 11:34,18/08/2023 07:59,18-Aug-23,JAIPUR,Electronics,678,501,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,4
5d4595c3-bdae-40d4-ab7a-a610d4dc5d97,Outcall,Returns,Reverse Pickup Enquiry,There is no option provided via chatbot to reach customer service directly!,a9a5fbd3-7461-410d-99d8-6872bc9a6236,30/07/2023 16:55,17/08/2023 12:08,18/08/2023 09:56,18-Aug-23,GURGAON,Furniture,1699,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
2124800b-6f9f-451e-a84f-50ed056d2ab3,Inbound,Payments related,Online Payment Issues,,a0035c37-703b-44c1-9ab8-554d19c2e2fb,17/08/2023 23:38,18/08/2023 00:00,18/08/2023 16:15,18-Aug-23,,LifeStyle,399,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
4b90bf79-c617-4e8d-8459-e5b6f81eb2cf,Inbound,Order Related,Order status enquiry,Thank you   ????,f3692e25-939c-4d9e-a202-0bee9c531b7a,,18/08/2023 11:48,18/08/2023 11:49,18-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7f082a0e-934e-4490-a470-ec2cd3e50022,Inbound,Returns,Return request,,ccb6c061-8d98-4f7c-b080-8f28153504d7,,18/08/2023 15:25,18/08/2023 15:48,18-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
1cada0da-66f8-4472-a3f1-a0f5fc68ac67,Inbound,Returns,Return request,Syed sound mein thoda sa dikkat,1a966321-bde5-4573-9c63-e7bfbe37ee35,,18/08/2023 18:04,18/08/2023 19:24,18-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
24ed446b-89fa-444d-ac91-b1995c9a97a2,Inbound,Returns,Missing,,41586a7b-644e-4712-9fc3-e6e5176d15bc,,19/08/2023 16:22,19/08/2023 16:50,19-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ccd710f2-095e-45b6-9241-e292a1a72f0c,Inbound,Returns,Reverse Pickup Enquiry,Return ,24a203ea-e791-4209-bf7c-6632275ed617,09/08/2023 10:30,17/08/2023 15:16,18/08/2023 19:19,18-Aug-23,INDORE,Electronics,1999,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,1
9b9fd452-31cc-405c-bb10-9eaf5644452e,Inbound,Cancellation,Not Needed,Very nice Parson to meet,b8b91efc-c7f3-4cea-a728-7c2eb4c0a234,,19/08/2023 08:36,19/08/2023 08:38,19-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
b8e877f2-5fb4-47c0-90a2-5bdb2bbc8900,Inbound,Order Related,Order status enquiry,,26c4e856-c365-4333-b712-04603779b17c,,18/08/2023 12:42,18/08/2023 12:42,18-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
acae4a56-696c-4d47-b444-02407baa2f64,Inbound,Returns,Return request,,e7dddae5-51ea-4dee-b1d5-82492ade4450,,18/08/2023 18:42,18/08/2023 18:44,18-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
cc1623a1-1c63-4b7a-8fe6-c34f00ec3e1a,Inbound,Returns,Reverse Pickup Enquiry,Good,2ac9349d-35b1-4ffb-8ac0-3aa91af0f787,,18/08/2023 18:52,18/08/2023 19:06,18-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
3bbd0b50-aa3d-476c-a27d-e6a9f8d98f3d,Inbound,Returns,Reverse Pickup Enquiry,Very great and thanku so much.,d4b32fbb-3c0d-4909-9690-9615a99c5d84,05/08/2023 11:31,18/08/2023 20:35,18/08/2023 20:36,18-Aug-23,SAHARSA,Electronics,695,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9ab8892c-6d23-4ece-a3fb-46910be176ba,Inbound,Returns,Missing,,ada6ffe5-c87c-4116-8453-32daabdee9b2,11/08/2023 08:08,17/08/2023 13:39,18/08/2023 14:37,18-Aug-23,BALESHWAR,LifeStyle,649,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
fbc285bf-9164-407d-a399-335723a0e922,Email,Order Related,Delayed,,54d6dd91-a1ba-4460-9af8-a7e36eea13b1,05/08/2023 17:21,18/08/2023 12:42,18/08/2023 13:36,18-Aug-23,HYDERABAD,Books & General merchandise,490,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
8f14a9b0-c26e-4503-899d-52a85444ebd8,Inbound,Returns,Reverse Pickup Enquiry,,31c24c4d-89c8-4a18-8334-94171532a4bc,07/08/2023 19:52,17/08/2023 13:28,18/08/2023 14:28,18-Aug-23,DHENKANAL,Electronics,1599,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
a41ee705-9514-4825-9ec3-78bee86a6223,Inbound,Returns,Reverse Pickup Enquiry,,d0b97172-f5d1-4932-9c40-6dc0a9755441,09/08/2023 16:03,18/08/2023 15:19,18/08/2023 15:20,18-Aug-23,LATUR,LifeStyle,599,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
f92ec118-996f-4e15-9577-dbc4594d9bd8,Inbound,Returns,Reverse Pickup Enquiry,,73bdd874-6369-4827-9145-34d67c94c152,16/08/2023 20:19,18/08/2023 17:30,19/08/2023 19:42,19-Aug-23,PANIPAT,Books & General merchandise,227,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
04572b7e-8913-444c-a29e-da5778edd10e,Inbound,Returns,Reverse Pickup Enquiry,,ffc5192b-f7e0-4fa8-a7cb-f75003cff392,,18/08/2023 11:54,18/08/2023 11:58,18-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
0dd6b418-2942-4e2c-80fe-908ebb2cfec8,Outcall,Order Related,Customer Requested Modifications,,3954ab59-e40c-425d-ba97-d31cb4a6ead2,,18/08/2023 15:31,18/08/2023 15:31,18-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
c037b5b0-ba1e-4cea-a97c-f155ef7778f3,Inbound,Returns,Wrong,??,bd71ea70-6563-4990-afd1-be54ce2b40d1,,19/08/2023 20:46,19/08/2023 20:52,19-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d1dce76d-9111-4eba-8ca3-9d5ac5528f51,Inbound,Order Related,Installation/demo,,26bac8f1-8a7b-4b4a-9f7d-669bf83c9b18,,19/08/2023 14:58,19/08/2023 15:01,19-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
028ca836-1afa-451a-b906-774d88a986fe,Inbound,Order Related,Order status enquiry,,6a2ee61f-1bbd-4887-aee1-6dd376429ccf,13/08/2023 11:12,18/08/2023 15:44,18/08/2023 21:10,18-Aug-23,CHATRAPUR,Home Appliences,1574,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
dbbc4402-60f4-4790-97db-0fcb6c431ed2,Inbound,Order Related,Delayed,,ec7f042d-09bf-424f-9f0e-a1a28aae819d,06/08/2023 10:05,19/08/2023 08:07,19/08/2023 08:10,19-Aug-23,KARIMNAGAR,Home,162,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
d4dd1720-8594-4585-a484-abd4b293fe50,Inbound,Returns,Reverse Pickup Enquiry,,cfb1f2ee-5ac9-480f-b246-44124664abad,,18/08/2023 17:55,18/08/2023 17:59,18-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
dbfc4ef5-eeb8-48a3-90ad-2f25d81ce037,Outcall,Shopzilla Related,General Enquiry,Very good,7555f1df-25f9-41bb-a203-c3b88abe95c1,,19/08/2023 01:36,19/08/2023 01:37,19-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
25df3077-b5ad-4521-8785-b3e10b8c4d82,Inbound,Returns,Reverse Pickup Enquiry,Excilent ,5c105bc5-0155-4cc9-ac02-68f23a0a8cc5,,19/08/2023 12:48,19/08/2023 12:52,19-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
9ff5a3cb-652e-4ecf-af94-80fbf554a8de,Inbound,Returns,Reverse Pickup Enquiry,,be00d1e7-ff1d-4d65-b352-d2bb566f0658,,18/08/2023 08:41,18/08/2023 08:47,18-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
d7a4d815-1165-46ce-9150-8feb62b3ef99,Outcall,Returns,Exchange / Replacement,Bed experience,13e80b44-99a3-4eb6-81a8-4ae5f37e1882,,18/08/2023 17:28,18/08/2023 21:18,18-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
07292691-f68f-49f8-b411-24ab75ece3c3,Inbound,Order Related,Installation/demo,,3991af84-cac8-42d3-a3e0-67b453a34abc,,18/08/2023 18:52,18/08/2023 18:58,18-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
39aadb88-14e1-4ce5-a22b-7358ee76eabf,Inbound,Order Related,Delayed,Improve the ETA of delivery ,47bd5fdf-e099-42b4-8add-25485e138a8f,,19/08/2023 07:13,19/08/2023 07:13,19-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
96cc9dd4-e99b-44fa-9b4b-7bf302fa29d7,Inbound,Returns,Reverse Pickup Enquiry,Galat jankari di customer care walo ne or ab product return bhi nahi kr rhe haiCustomer care wale sahi jankari nahi dete hai mera nuksan   or aj ke kabi bhi Shopzilla app use   ,0994b681-6761-4ac3-9554-1a086f83d3f1,11/08/2023 20:00,17/08/2023 17:36,19/08/2023 19:01,19-Aug-23,BAREILLY,Books & General merchandise,202,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
21ef8a98-2162-4b03-b8df-ca1d45bc1eab,Inbound,Returns,Reverse Pickup Enquiry,,7b9d9781-34cc-47e3-b3be-a414256637be,12/08/2023 18:33,17/08/2023 22:14,18/08/2023 11:58,18-Aug-23,NEW DELHI,Home,229,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,4
c61fd84a-f751-4c12-8217-1f46c84de32e,Inbound,Order Related,Delayed,U should have the details of logistic partner ,3efa63cf-1a51-4203-ac84-f1f3e4aa68bc,,19/08/2023 12:25,19/08/2023 12:26,19-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
ec52f1ea-335e-490a-87a9-54565558fdc2,Inbound,Shopzilla Related,Account updation,,e35b61e6-b0c6-4ef5-a263-3f087233084f,,18/08/2023 12:20,18/08/2023 12:21,18-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
58958bef-8a7e-4dc4-b346-136ab6214f2e,Inbound,Product Queries,Product Specific Information,,f43cad32-5140-42c1-93ac-0063dbc271c1,,18/08/2023 12:37,18/08/2023 12:40,18-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
79e8944c-2e8c-4879-909b-3832eadb9b98,Inbound,Order Related,Seller Cancelled Order,,fbb934d3-afa8-4363-86f0-baddf0f0ee27,,18/08/2023 14:00,18/08/2023 22:15,18-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
08cd0e3b-d561-4e34-a45a-d2cc90f0476a,Inbound,Returns,Reverse Pickup Enquiry,,41acde9a-d332-4edc-876f-326eb725bd24,,18/08/2023 20:16,18/08/2023 20:18,18-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
63eb679b-dabf-4c71-8b70-4de650e6804a,Inbound,Returns,Reverse Pickup Enquiry,,d6502714-ae8f-4cb7-ab4c-3d83d67fe642,,19/08/2023 18:04,19/08/2023 18:05,19-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
7e3e4e13-3904-4d7a-955b-924c83e07991,Inbound,Returns,Return request,Very nice,1caf1aee-dfd7-4a46-99c9-80372be0e38d,10/08/2023 05:24,19/08/2023 23:12,19/08/2023 23:21,19-Aug-23,HAZARIBAGH,LifeStyle,379,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
c9e3b5d1-5c16-4e4b-96da-32d6991eb194,Outcall,Returns,Return request,Thanks,395e4682-423a-4554-8c49-082303ffa634,,18/08/2023 18:06,18/08/2023 18:41,18-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
40dd54b2-2a2e-4d64-9e66-948cd267eda2,Inbound,Refund Related,Refund Enquiry,Not good ,404cde5d-6f2e-47aa-82ff-361812c98268,,19/08/2023 20:29,19/08/2023 21:02,19-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
4a21f1d0-4656-4ea3-91d8-664668ecbf86,Inbound,Order Related,Delayed,,e4889cbd-7992-4fa2-9644-eb9395590946,16/08/2023 08:24,18/08/2023 09:46,18/08/2023 09:47,18-Aug-23,GANDHINAGAR,LifeStyle,1399,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d7f4a2dd-82b4-41b9-8519-1d760cae79e5,Email,Returns,Reverse Pickup Enquiry,,1045b7ed-f65f-4f3b-8fc3-7db3b9f2534e,,18/08/2023 08:36,18/08/2023 08:38,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
d0a48961-1a2c-426d-8b23-c4c6e7e563cf,Inbound,Order Related,Delayed,,23308c66-a939-448a-b9d7-a56e61ed2bc4,,18/08/2023 14:57,18/08/2023 15:00,18-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
d45b8a4a-8aca-4d84-8d3e-dda233186652,Inbound,Returns,Reverse Pickup Enquiry,,17f10b40-f25f-431a-8eba-8c9bc166e8eb,,18/08/2023 16:56,18/08/2023 16:59,18-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
abe49498-7f2a-446f-b9ce-0c6d90a51662,Inbound,Cancellation,Not Needed,Good service ,be0874d6-be59-4928-893f-5eef105e0ff0,,18/08/2023 20:02,19/08/2023 11:12,19-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
8a9fd695-9fdc-4528-9dd6-f4320827b79b,Outcall,Returns,Reverse Pickup Enquiry, Nice,81854315-b6d0-4f5a-93f2-6d036702730b,,18/08/2023 22:31,19/08/2023 00:12,19-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
d4a9f766-9578-4bf2-a419-1ee4d9fdaea5,Inbound,Order Related,Priority delivery,,bafab1b7-9f0d-4358-b07a-618393d1757c,,19/08/2023 20:13,19/08/2023 20:17,19-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
e42ba31c-a285-4670-a7fd-be557dddb35c,Inbound,Order Related,Installation/demo,,32255c8e-f4d9-44ee-9cd6-02bca9d63da3,,19/08/2023 20:36,19/08/2023 20:59,19-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,2
e9e1ffac-6992-4228-927a-a677864f9fec,Inbound,Returns,Reverse Pickup Enquiry,,dad32aff-cc1f-4c40-ae10-03aa80fd1a84,,19/08/2023 22:13,19/08/2023 22:25,19-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
37990178-61b9-4134-82f9-d33cb1c9166a,Outcall,Cancellation,Not Needed,,accee5a3-b654-4d1a-a7fc-790ead952ec1,07/08/2023 17:56,18/08/2023 17:34,18/08/2023 17:35,18-Aug-23,AHMEDABAD,Home,499,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
30c6c8ce-e182-4b5e-997b-375ce2bd876b,Inbound,Order Related,Delayed,,2cf6c6a8-1700-4ceb-94d2-b92739271ffb,11/08/2023 00:09,19/08/2023 14:09,19/08/2023 16:55,19-Aug-23,KAKINADA,Electronics,2799,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
bdc61da2-578f-443f-a946-8c5a9df19016,Inbound,Order Related,Delayed,,b6411116-4396-47a4-986e-813660f44184,,18/08/2023 13:02,18/08/2023 13:04,18-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
31de1df0-377d-4b8e-aef5-17f012ceec72,Email,Returns,Reverse Pickup Enquiry,,61d73efe-592b-40c3-9e5b-25f66c44e090,,18/08/2023 17:01,18/08/2023 17:01,18-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
c9e47924-3540-4bb7-ad65-6e4fb35647e6,Outcall,Returns,Return request,,8b5ad76b-62b4-4170-89ee-30fa43dff9dd,,19/08/2023 10:17,19/08/2023 10:24,19-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,4
0bfc0bba-b406-4f32-8e1e-0e1651642cf2,Inbound,Refund Related,Refund Enquiry,,df82050c-ba3d-42d4-9074-9b47929f76e7,,18/08/2023 16:19,18/08/2023 16:25,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
9289d12d-e872-4c49-9197-69c55a86f75b,Inbound,Feedback,UnProfessional Behaviour,Don't send product by delivery.com  They are cheating with customer...,22850694-a5c7-4e1e-a875-3893f00f3287,,19/08/2023 09:24,19/08/2023 09:28,19-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
8ef2a4f9-8cca-40ab-904e-7f4394cedb98,Outcall,Returns,Reverse Pickup Enquiry,Costomer care service is too good,77bb25fc-8d9b-4cfb-9207-6d3541315486,,19/08/2023 06:26,19/08/2023 06:27,19-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
e8cb91e8-68b4-4099-8197-edf2d4a90cad,Inbound,Order Related,Delayed,,3daddc2d-9676-4c97-b0f2-6734d05cfee4,09/08/2023 10:06,18/08/2023 09:19,18/08/2023 09:20,18-Aug-23,KRISHNA,Home Appliences,5096,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
8ae7db53-64c8-4b9d-a381-752922e3ac5c,Inbound,Returns,Missing,,5909d723-eee6-46a6-8cc6-f92258f9d3cb,,18/08/2023 09:43,18/08/2023 09:45,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
2d84beee-3974-4069-8ed8-799ae6a6c973,Inbound,Returns,Reverse Pickup Enquiry,,8ccdb2a0-f040-4586-bfe6-bc55ad903dbf,,18/08/2023 13:58,18/08/2023 14:01,18-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
3eff282e-d4b1-40a4-a08c-d73b10f979a3,Inbound,Returns,Missing,,f58a56c7-dd8f-4c71-9313-1f15dcb4e147,,18/08/2023 16:39,18/08/2023 17:52,18-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
3f909e40-e350-4287-ae98-6b7ab5e23f4b,Inbound,Returns,Wrong,,f7b7df9b-e9b9-43df-939a-586858d62480,,19/08/2023 11:41,19/08/2023 11:49,19-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
2f24644f-2ed8-46d3-8f9f-6c07ccbd9bca,Inbound,Order Related,Delayed,,8e1abed3-fdfe-4ee2-8a0c-92602aa53eba,,19/08/2023 21:53,19/08/2023 23:01,19-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
ab9f5281-6a78-411d-9bec-070b68f77906,Inbound,Returns,Reverse Pickup Enquiry,Not a good policy for return any products,42655a94-9b2d-4e8c-89f0-123f00ff28e8,,19/08/2023 22:31,19/08/2023 22:44,19-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
0c54c727-6140-4d8a-b787-75900cbe726c,Inbound,Returns,Missing,,7de33891-3b30-4729-bdaf-c13d0f84174a,02/08/2023 09:46,17/08/2023 12:08,18/08/2023 11:12,18-Aug-23,PATNA,Affiliates,157,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,4
00f514c1-a767-4721-a7fe-fb87fd37e36f,Inbound,Returns,Reverse Pickup Enquiry,,acf0522c-f7b1-44af-8848-281fc987c9d2,,18/08/2023 10:45,18/08/2023 10:57,18-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
8244f006-b110-4198-99c4-62beaebeec37,Inbound,Returns,Reverse Pickup Enquiry,,e19ec43c-2f03-44df-b17c-7a5319bd1889,,18/08/2023 12:37,19/08/2023 11:11,19-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
da9bde91-e793-458e-abac-c756e0dfd97f,Outcall,Returns,Missing,,15931a06-9e73-4db1-bd05-ff8453d4bce3,,19/08/2023 06:32,19/08/2023 06:45,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
096c854f-d42b-4505-9771-265731bf0c3c,Inbound,Order Related,Delayed,,4cb2b72e-5c1e-4e07-8ea7-bbe57e753b01,,19/08/2023 09:59,19/08/2023 09:59,19-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
b769564b-edfb-4d1f-9fac-be2d83908116,Inbound,Order Related,Installation/demo,,216a1067-7e73-4df9-9989-7d718d906ef1,,19/08/2023 12:04,19/08/2023 12:08,19-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
57a4b0cb-067b-4250-a23e-caf6deb6d406,Inbound,Product Queries,Product Specific Information,Good ,478cbdfa-1d5e-4d2a-9b88-83ae5df9c997,,19/08/2023 14:09,19/08/2023 14:33,19-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a8778d08-09d5-422b-a82c-b7d592825cf0,Outcall,Returns,Reverse Pickup Enquiry,I going to uninstall this application . ,d05429ac-9dc3-4f23-87dc-33b3a4107283,,19/08/2023 20:12,19/08/2023 21:19,19-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
2c384697-6b94-48b1-8c01-557686020217,Inbound,Order Related,Delayed,,a828fe15-4886-49dd-8447-e9f98b331c9e,29/07/2023 12:03,19/08/2023 19:29,19/08/2023 19:29,19-Aug-23,GUNTUR,Books & General merchandise,694,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
6e11d586-f2a8-402f-9313-e8cd1f9110e3,Inbound,Order Related,Order status enquiry,,e1c3d421-2000-4b5a-a44b-0095136d70bf,15/08/2023 19:09,18/08/2023 15:34,18/08/2023 15:35,18-Aug-23,JAIPUR,LifeStyle,199,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
26c1ef6c-282c-4083-978d-bde1eb294fc4,Email,Refund Related,Refund Related Issues,Good,6eca8359-cba2-4e29-a2fe-f80e3c781f36,,18/08/2023 11:52,18/08/2023 11:55,18-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
040133bc-2f32-490d-8d61-b97de8eb9a1e,Outcall,Returns,Fraudulent User,,b96ccd76-f8c4-491f-8809-3f461cfbc907,,18/08/2023 15:17,18/08/2023 15:20,18-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
d1ab61ce-4632-489f-a103-0048faeef8fe,Inbound,Order Related,Order status enquiry,,845ce395-3422-436f-bab6-4c0a5d39b605,,18/08/2023 16:22,18/08/2023 16:32,18-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
cd3fc5ba-be01-4df7-a0d1-e796855a65fa,Inbound,Order Related,Installation/demo,Wrong information kyo dete  ,9eb5a989-7a05-43e3-acd9-432c11d69582,,19/08/2023 10:36,19/08/2023 10:59,19-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,1
8e64cd39-b813-4e28-a8b2-af2c0cf1a0c6,Outcall,Order Related,Order status enquiry,,2448d6c1-d735-412c-a56d-465af45a0037,,19/08/2023 11:05,19/08/2023 11:22,19-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
49141d32-d348-424c-8318-53f03ca530db,Inbound,Returns,Return request,,1eeb2b6d-d8d8-4097-8d9f-89b796f77385,,19/08/2023 19:11,19/08/2023 19:17,19-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
2d607c63-7369-460e-ae54-ed723ba1398e,Outcall,Order Related,Delayed,,2efef7e4-a440-499a-849e-b437dbbcfc89,10/08/2023 20:24,19/08/2023 12:20,19/08/2023 12:23,19-Aug-23,NASHIK,Electronics,799,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
023c6b17-321a-4b8e-b56f-17b593194d2f,Outcall,Order Related,Delayed,,7c21a02d-aa67-4272-855f-384457e0b29b,,19/08/2023 00:05,19/08/2023 00:08,19-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e49ba696-8723-4859-939d-46b3008d609f,Email,Order Related,Delayed,Delivery once delayed takes forever to get a resolution,eff0d59a-b708-41ec-9d3d-dbe609fce482,08/08/2023 16:02,19/08/2023 08:36,19/08/2023 08:37,19-Aug-23,HYDERABAD,Furniture,13390,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
563ec2e9-fd90-4b63-bfec-7ff64ff9c0d3,Inbound,Order Related,Order status enquiry,,42f632b2-dd5f-4a1e-8b60-70db43371867,08/08/2023 14:44,18/08/2023 12:56,18/08/2023 13:00,18-Aug-23,SHAHJAHANPUR,Mobile,9999,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
d3f563c9-8f72-4528-8cb2-ae2e63134bd2,Inbound,Returns,Reverse Pickup Enquiry,Nice,11b7a961-dfeb-4103-9985-91b1d625019b,,18/08/2023 08:35,18/08/2023 08:38,18-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
fdeec8d3-c2e6-4a87-835c-2974bf9289ef,Inbound,Refund Related,Refund Enquiry,phone call ,e19498b6-b1a7-4364-a999-37009cbfbfdd,,18/08/2023 12:55,18/08/2023 13:11,18-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
d06dd158-c308-48fe-9ef2-af99949d6218,Inbound,Payments related,Wallet related,,f8d33b63-7851-49ec-91c6-2a4b7403d55d,,18/08/2023 13:48,18/08/2023 14:05,18-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
33f62096-371c-4faa-8366-416cac5af8aa,Inbound,Refund Related,Refund Enquiry,Add some questions in your query list which clients really try to say something through tik mark but there is no options for tik mark because there is not available that question.so survey some issues which clients suffering and add that issues.thanks,587ecb10-4cb5-42e5-96c1-9130bd339d91,,19/08/2023 16:46,19/08/2023 16:51,19-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
737eaa67-13ca-4dd9-8f94-e2938f689028,Inbound,Order Related,Delayed,,d5670a3e-bc8a-4d1a-86f4-bdf2481c4920,02/08/2023 18:29,18/08/2023 13:16,18/08/2023 13:53,18-Aug-23,GALIAKOT,LifeStyle,397,,Steve Washington,Emma Park,John Smith,>90,Morning,1
0f755c0a-9e08-4d25-a0d2-3d95528f770f,Outcall,Returns,Reverse Pickup Enquiry,,f43b5b26-1fcb-4a97-8455-725194b8b697,,18/08/2023 09:07,18/08/2023 09:25,18-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
fe721f38-9c1e-40e0-9f9e-4bf55bf7dbfc,Inbound,Returns,Reverse Pickup Enquiry,,bf310af2-0875-4290-ab62-0a9a78349931,,18/08/2023 17:45,18/08/2023 20:19,18-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
eaf303f0-490f-45e0-b5b7-7cd734559509,Outcall,Order Related,Delayed,,0a4016f9-9b93-4d6a-9dd1-5a2268323816,,19/08/2023 16:12,19/08/2023 16:23,19-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1ccb6ca2-5fff-44a9-a7eb-5c2a8625e64e,Inbound,Returns,Reverse Pickup Enquiry,He was a polite guys..have much blessings from my side..be happy,8f7f2ed2-630a-42af-9e6d-8890b8b293f3,,18/08/2023 10:04,18/08/2023 10:07,18-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
e3695d8b-1bd0-45b4-a2fa-5803c6e3d277,Inbound,Returns,Reverse Pickup Enquiry,,a5702c61-63c1-417a-bf96-ee9c4bc778e9,,18/08/2023 22:09,19/08/2023 18:49,19-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
dfe216bf-23a6-4e0e-8c6e-3fd7e1009afa,Inbound,Order Related,Installation/demo,Good,b91d9245-249a-49ec-8980-23e0223deff6,,19/08/2023 11:39,19/08/2023 11:48,19-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
217f84ab-1926-4a4f-ac6d-81d996439c2e,Inbound,Refund Related,COD Refund Details,Nope,f30f8f24-5b6a-4583-8b73-63aa822c7073,,19/08/2023 21:04,19/08/2023 21:14,19-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
edf17d40-25fb-4979-9851-e98c75994ffb,Outcall,Returns,Reverse Pickup Enquiry,,52fe1306-35ee-43e2-bae9-6669cbf39ec5,05/08/2023 16:35,18/08/2023 20:39,18/08/2023 20:42,18-Aug-23,BIHAR SHARIF,LifeStyle,1519,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f5d9822b-2e9b-4c51-b1a1-79209f5867cc,Inbound,Order Related,Delayed,,194b999f-145c-45c8-95e8-3821e5ff3c94,05/08/2023 10:12,19/08/2023 15:54,19/08/2023 15:56,19-Aug-23,AKIVIDU,Home,598,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6df93d7a-6e06-4d9c-b6e4-c4678db68a63,Inbound,Returns,Reverse Pickup Enquiry,,032c3c56-f346-4d47-9f86-47566506cec8,01/08/2023 22:25,16/08/2023 09:09,19/08/2023 16:17,19-Aug-23,GURGAON,LifeStyle,471,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
3641310a-e1ff-4cde-93bf-7f0576f123c3,Inbound,Returns,Reverse Pickup Enquiry,,fdc3a6ed-d932-465e-8fd6-91b30909cedd,,18/08/2023 16:39,18/08/2023 16:49,18-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,1
c21a435f-68c2-4fbe-ab55-9d89076eb940,Inbound,Returns,Service Centres Related,,96df9ef5-fd41-4c0b-b66d-1431c3db86ba,,19/08/2023 11:11,19/08/2023 11:18,19-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
fec68e06-ae5b-422b-8f78-bb0636136623,Inbound,Returns,Reverse Pickup Enquiry,,47224488-b08c-4189-bbc7-100ea9678463,,19/08/2023 20:12,19/08/2023 20:14,19-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0f58dee2-6d9d-4c2a-ac2a-b062d5d4c9b8,Inbound,Returns,Return request,,393a91d9-4b3a-4930-9b5a-418557a8c719,07/08/2023 20:17,18/08/2023 14:22,18/08/2023 14:54,18-Aug-23,KHEDA,Electronics,1139,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
fb0caa0c-3906-4358-882a-86578db67100,Inbound,Product Queries,Product Specific Information,,f5d85add-f6f5-4e74-8d7a-4a887c457286,,18/08/2023 11:22,18/08/2023 11:26,18-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
84c26e43-ef7d-4e54-a704-aa6eba6819d5,Outcall,Product Queries,Product Specific Information,,33b63751-5c5d-434a-98e6-16c51d138ae5,,18/08/2023 16:06,18/08/2023 16:15,18-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
7adb22b5-a585-4909-8329-9679e44bbf6d,Inbound,Returns,Reverse Pickup Enquiry,Very irritative ,42547269-4c5a-490d-961e-78c328dde3e9,,19/08/2023 17:54,19/08/2023 17:58,19-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
671d1184-b396-4174-8ab1-b4ae9f4560a7,Inbound,Returns,Reverse Pickup Enquiry,This person is very good behaviour ,b1f4677f-b7db-4a43-8d3e-3db9b8c0a2ea,,19/08/2023 16:57,19/08/2023 16:58,19-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
442e2694-33eb-437a-b5e4-fb7830a32139,Inbound,Returns,Missing,,b7a023f4-93a6-4998-9652-8a7e3fe416e3,08/08/2023 22:42,19/08/2023 09:17,19/08/2023 09:19,19-Aug-23,FATEHABAD,LifeStyle,799,,Timothy Grant,William Park,John Smith,31-60,Morning,5
e40d6897-a3b8-43e6-b702-6724d5686f04,Inbound,Returns,Return request,,d68165e5-ac21-44c4-ab9c-c1f3a450901a,,18/08/2023 12:26,18/08/2023 12:29,18-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
6dd2986b-bb75-422e-96f6-4cca443f8b06,Inbound,Returns,Fraudulent User,,fc15c01b-312a-483b-addd-d2acd8d786a2,,19/08/2023 15:27,19/08/2023 16:47,19-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
910f5591-3e79-4398-980b-62954fec695b,Inbound,Returns,Reverse Pickup Enquiry,,090d13b3-8865-4fc9-869d-aa50dd9e8c59,,19/08/2023 20:55,19/08/2023 20:58,19-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
0e4d3597-f17e-4bcc-9e70-7feff0267f97,Inbound,Returns,Return request,helped very well,a1ac1d90-385e-431d-9d55-a1f91fffd92f,,18/08/2023 19:28,18/08/2023 19:34,18-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6e3af23d-8c78-4ba8-84b6-17298e5dacf6,Inbound,Returns,Wrong,,e890f791-8f92-4e5f-be96-b06cb14f6933,,19/08/2023 12:16,19/08/2023 12:39,19-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
b1d2932a-c085-4835-8cad-31cdadee8db0,Inbound,Order Related,Installation/demo,,c4d57e52-715b-4c2b-8e20-1d7fd88ac5aa,,19/08/2023 14:09,19/08/2023 14:24,19-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,3
56dd99df-c57b-4b9c-896a-4716757a5bdc,Inbound,Returns,Reverse Pickup Enquiry,,9d59c5f1-d133-4220-904a-4acfcdb542a7,,19/08/2023 15:16,19/08/2023 16:07,19-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
1241829b-30b2-4264-a44e-e2595f10595b,Inbound,Returns,Reverse Pickup Enquiry,,428e7be7-6f03-45d0-be52-574a93b1b0fa,,19/08/2023 16:51,19/08/2023 16:52,19-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
74d434e6-eed0-43f1-a2a7-f09840884efa,Outcall,Returns,Return request,,460a06a5-66df-4c87-8e40-a499aa472b50,,19/08/2023 17:23,19/08/2023 17:33,19-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
75aab2c4-25a2-4717-b442-d8f0a18d048c,Inbound,Returns,Fraudulent User,Very good experience,1c6d76d2-a09e-4f2a-9b7b-87fca9626259,,19/08/2023 19:27,19/08/2023 19:36,19-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
93261c46-b0a4-46c6-b596-dddccce5aca5,Inbound,Payments related,Online Payment Issues,,7a42fec2-ed4c-431b-83fb-b2044166afb1,,17/08/2023 20:30,18/08/2023 11:54,18-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3480e49f-8da5-4c08-8e9e-b9952571950c,Inbound,Returns,Service Centres Related,,2690a27f-d196-48ed-93e4-cc0861d7eddd,,18/08/2023 17:44,18/08/2023 17:45,18-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
b97fd4c0-6d6d-4f80-a08f-c007b14c6639,Inbound,Returns,Reverse Pickup Enquiry,,f8ba66c2-964a-4b48-bd63-bbd8a4608dd4,,19/08/2023 01:26,19/08/2023 14:18,19-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
3c612010-db60-45bc-8613-857124255c3c,Inbound,Offers & Cashback,Other Cashback,,d0047013-bf32-4c3c-b276-cd7ec3e363a5,07/08/2023 06:07,18/08/2023 13:08,18/08/2023 13:09,18-Aug-23,KOATH,Mobile,58499,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
979dda47-ac49-4d6b-aa6e-f9fe3f348245,Inbound,Order Related,Order status enquiry,,c5499d40-0e3e-4ec4-8999-de5f6b1d1207,,19/08/2023 11:39,19/08/2023 12:38,19-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
1b36857a-5522-41b0-9edc-c2f0192a0aa8,Inbound,Payments related,Online Payment Issues,,c1a5acc7-8014-4b26-98b1-76e6ef32da9f,,18/08/2023 10:21,18/08/2023 10:35,18-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
de5f9ec6-2f5c-4adf-b55b-d6019b986e6d,Inbound,Returns,Reverse Pickup Enquiry,Please ensure to fulfill the assurance and get the product returned,e09d23d2-82ab-49c7-b99a-74c58b30ba6b,,18/08/2023 12:49,18/08/2023 12:56,18-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
e0495b0d-1d61-49f5-ab90-36f5dabebc43,Inbound,Refund Related,Refund Related Issues,,58508bcf-6639-41c7-848e-73cf64999f66,,18/08/2023 14:56,18/08/2023 14:57,18-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
78f892c0-eabe-4882-a69b-5e371606fbfe,Inbound,Returns,Reverse Pickup Enquiry,,8827979a-e83f-463f-b4f8-753ab1dae03b,12/08/2023 19:49,17/08/2023 16:15,18/08/2023 21:14,18-Aug-23,NEW DELHI,LifeStyle,289,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
cd543379-0f71-49f6-924f-3587d83a04b4,Inbound,Returns,Missing,Good response thanks ,f7d8aad0-7831-456f-a7f4-22d1d2b72cab,,19/08/2023 16:50,19/08/2023 20:18,19-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0da48c58-e8f8-4a3e-bd5a-e443a9253047,Inbound,Returns,Fraudulent User,,41858146-1fef-4725-8295-23af05d1bd74,,19/08/2023 18:04,19/08/2023 18:06,19-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f7dd447a-8556-4838-902c-d8364ced5c8f,Inbound,Returns,Reverse Pickup Enquiry,,9e6fb5f5-9bd1-45ca-9022-9908757b512c,05/08/2023 07:55,17/08/2023 17:40,18/08/2023 06:14,18-Aug-23,AGRA,LifeStyle,289,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b79aad69-dd55-43e2-abab-a7e30cd5220c,Inbound,Returns,Reverse Pickup Enquiry,,22c68dd1-57a1-4dac-b08c-63ac391c4d90,04/08/2023 21:50,17/08/2023 19:16,18/08/2023 10:09,18-Aug-23,PUNE,LifeStyle,1139,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
140ed95c-604f-49f0-9184-6889a376ffd4,Inbound,Returns,Return request,,2d750516-dbdb-4da0-91e0-9b41c99824a0,,18/08/2023 11:33,18/08/2023 17:53,18-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
9e5f753f-b161-4563-b2e0-3bab6dec164a,Inbound,Returns,Reverse Pickup Enquiry,,3513cfbe-8ff8-45b3-b47d-828106687700,,18/08/2023 13:13,18/08/2023 13:14,18-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
f85fc8e9-75aa-4e5c-aa7d-3cfe39819f36,Inbound,Returns,Reverse Pickup Enquiry,,59725464-7979-4667-8f8d-be9a6ef01e1b,,19/08/2023 18:10,19/08/2023 21:31,19-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
8cf99b4b-e444-42b4-9f3d-c9c2792025de,Inbound,Order Related,Delayed,Good,855ab26a-d698-4d1b-828d-df3159150509,02/08/2023 11:16,18/08/2023 08:00,18/08/2023 08:02,18-Aug-23,MANDAWAR,Electronics,544,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61c32822-7650-45dc-a3cb-269bfc6dfc6c,Inbound,Returns,Reverse Pickup Enquiry,,6bd48c71-c458-4467-b5ab-67b43fcc1620,,19/08/2023 20:48,19/08/2023 20:51,19-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
1f05c897-7cd6-4cea-8ed6-1971fd356bac,Inbound,Order Related,Installation/demo,,2c99123b-c7ee-4d68-8720-2bc95f911dc0,,18/08/2023 17:28,18/08/2023 17:29,18-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
c2f9d999-09fc-499e-b441-1971166bb6d0,Inbound,Order Related,Delayed,,043192d2-f4f9-4bad-a990-b48f69e03eba,,19/08/2023 14:28,19/08/2023 14:34,19-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
d6a82936-d882-47b9-9da8-ddd074d0411d,Outcall,Order Related,Order status enquiry,,65dfafd3-d333-445c-855f-d1b1cfcf571d,,19/08/2023 15:30,19/08/2023 15:31,19-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
eb6f872c-9a54-4c25-9a05-b90ed5dedd7f,Email,Shopzilla Related,Shopzila Premium Related,,d3b90a7f-6b3a-43a0-980e-78f7de190472,,19/08/2023 22:06,19/08/2023 22:07,19-Aug-23,,,,,Kristina Foster,Landon Tanaka,Emily Chen,>90,Morning,4
cd0c9e82-6ac8-46f3-8933-469cdfaf2cf3,Inbound,Returns,Reverse Pickup Enquiry,,fc787cd7-f65c-4e71-a889-89c0d10f8f7d,31/07/2023 12:07,19/08/2023 09:28,19/08/2023 09:31,19-Aug-23,SHEOHAR,LifeStyle,431,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
a061040e-b3ef-4683-9b40-5d6f49675442,Inbound,Order Related,Order status enquiry,,2ee9603d-518e-49ae-9b59-164ac6595291,30/07/2023 20:43,18/08/2023 13:06,18/08/2023 13:09,18-Aug-23,NEW DELHI,Electronics,999,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
d481908a-c64c-4136-9f41-3d1e8b62fede,Inbound,Returns,Reverse Pickup Enquiry,,95c3aabb-36b6-44ac-8238-7147ffa665e6,07/08/2023 20:53,17/08/2023 15:38,18/08/2023 02:41,18-Aug-23,PUNE,Home,1327,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
9f078df4-cac6-4618-b16b-099b2665985f,Outcall,Returns,Fraudulent User,,94f6fd5c-18b4-4b33-a15b-77b0d568cc5d,,19/08/2023 09:09,19/08/2023 09:11,19-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
4e883067-2799-428b-8f89-a6adfdf40558,Outcall,Order Related,Invoice request,,cfd36514-0f21-4725-a268-1634fa92cd51,,19/08/2023 10:15,19/08/2023 10:16,19-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e1ea5be2-5167-4f57-a36f-433aaee49e2f,Inbound,Shopzilla Related,Signup Issues,Good communication,ef30b429-096d-4903-97f8-ddbaa91fcb26,,19/08/2023 11:02,19/08/2023 11:04,19-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
58a14a3d-3266-4378-9542-213c5e99af9b,Inbound,Order Related,Delayed,Very bad,1b78cd00-a561-4635-9f7f-26857b16d368,,19/08/2023 13:10,19/08/2023 13:19,19-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
54b59014-b94e-4ccc-8602-d8e97b78cdba,Inbound,Returns,Reverse Pickup Enquiry,,d5b8c9b7-5e50-4047-9362-e387c57d2a0d,08/08/2023 06:25,18/08/2023 06:37,18/08/2023 19:15,18-Aug-23,GONDA,Books & General merchandise,2099,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
874bee99-56f9-4b9a-9f1a-42c9fd79d0ed,Inbound,Returns,Reverse Pickup Enquiry,,4ab79bb1-5dc6-467d-96eb-d3649c774f36,,18/08/2023 21:20,18/08/2023 21:24,18-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
49d4a10c-2df9-4878-aa89-e14902b8f226,Inbound,Returns,Reverse Pickup Enquiry,,d94b1911-7ad7-4f68-893a-47a1a388ff76,04/08/2023 12:25,15/08/2023 10:20,18/08/2023 12:15,18-Aug-23,BANGALORE,LifeStyle,1199,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
25e81613-0616-4fcf-9792-4bfba51946f8,Inbound,Returns,Damaged,Keep it up ,d296a9c5-ecb8-4903-8767-96fc8589537b,,18/08/2023 12:30,18/08/2023 16:33,18-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
c68808d8-d747-4624-a8ec-238f09d413ad,Inbound,Returns,Reverse Pickup Enquiry,Please mentain your interaction between customer and service,f259b303-04be-4c3a-961e-483fe9f93648,,18/08/2023 14:04,18/08/2023 15:36,18-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
12eb8501-39fe-4388-bdd9-a268bc3fff47,Inbound,Product Queries,Product Specific Information,,e15073c2-8752-453c-9b1a-0ac6dae882c6,,19/08/2023 01:44,19/08/2023 01:48,19-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
933d355d-b50f-4ae8-be6b-5e2b9deb8408,Inbound,Returns,Reverse Pickup Enquiry,,403621ac-4ca7-4a51-8052-320cfd46805f,,19/08/2023 11:45,19/08/2023 11:59,19-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
0565614e-4987-437f-9297-38f50c1139a4,Inbound,Refund Related,Refund Related Issues,Thanks you Shopzilla ,f0425c58-987d-48ac-aced-53b0ba4eb634,,19/08/2023 14:15,19/08/2023 14:21,19-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
afea2d38-400f-43ce-a791-68af13154fb5,Inbound,Order Related,Delayed,,a6af42f8-8b25-4f40-a0de-2fa25c7971ab,,19/08/2023 20:26,19/08/2023 20:35,19-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
64fbd7c1-d42e-4879-bb01-6414ace01564,Inbound,Returns,Fraudulent User,,193937b5-8990-496b-9f63-2f24a8f2c94b,,19/08/2023 17:31,19/08/2023 17:44,19-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a5121907-a34a-4dcc-8acc-7df031797152,Inbound,Order Related,Installation/demo,,6b1685fb-1891-4c90-99b9-e5c9a2a57134,,19/08/2023 17:58,19/08/2023 18:14,19-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
52dddc84-cae4-4da1-a414-d05987e342f1,Outcall,Product Queries,Product Specific Information,,d6a8becc-53c0-4916-90a9-0e4428af0d50,,18/08/2023 20:18,18/08/2023 20:20,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4ffdf599-b20a-4e0e-8645-14731f778db8,Inbound,Returns,Reverse Pickup Enquiry,Very good speaking skills ,2caad74e-e34f-41cf-8aaa-44d197255640,,19/08/2023 07:55,19/08/2023 07:59,19-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
ffb52719-0564-473e-a107-8281b6f29cb6,Inbound,Returns,Return request,Thanks for resolving my problem. ,08a94522-a1e0-4ecc-bccf-6ef3203ee413,,19/08/2023 09:57,19/08/2023 19:50,19-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
678b6f4b-7dd7-456c-b0ed-b74976cbb0d5,Inbound,Returns,Return request,,0796eeb9-fc1d-415a-af21-866ad86b7350,,18/08/2023 11:56,18/08/2023 12:05,18-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
b2d273f5-ba89-46bb-92af-ae5d0f4638de,Inbound,Returns,Reverse Pickup Enquiry,,12b1abee-b6eb-46e6-8054-5905193cedb0,,18/08/2023 15:47,18/08/2023 15:51,18-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
0a188399-b9d4-4f9b-ace2-5ab6d7893590,Inbound,Returns,Reverse Pickup Enquiry,,76783a37-6f50-4cac-a221-8e48a90c6967,,18/08/2023 10:11,18/08/2023 10:30,18-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,3
f5938523-da63-49b0-8fe7-c7be27474971,Inbound,Order Related,Order status enquiry,,0644acc2-d7ad-4bb7-ba43-cf621f974211,,18/08/2023 19:58,18/08/2023 20:21,18-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
45233304-2d28-4ec5-ae5b-9e2fc7341ef2,Email,Returns,Reverse Pickup Enquiry,Plz return my product ,2b61d97e-e721-4a13-a4bc-52684875340c,,19/08/2023 11:14,19/08/2023 11:17,19-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,1
b2db29fe-8261-4c98-b0ae-fba08dbf8083,Inbound,Returns,Reverse Pickup Enquiry,Thanks for helping,23d0a328-7d34-4d91-b574-1aa93e91fbe7,,19/08/2023 15:46,19/08/2023 21:43,19-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
ba21b83a-a709-4f51-90b6-a6219daa0043,Inbound,Refund Related,Refund Enquiry,,c0c71f6d-63c8-470d-8473-a508a3454b41,09/08/2023 09:06,18/08/2023 09:04,18/08/2023 09:12,18-Aug-23,LUCKNOW,Electronics,999,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,2
7765fd9c-3fc0-40da-9872-2fd44c056fa3,Inbound,Returns,Fraudulent User,,f1dd80a6-63d3-4514-96d7-42714f148887,13/07/2023 21:41,19/08/2023 10:17,19/08/2023 10:46,19-Aug-23,MUNGER,Home Appliences,25879,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
e3ca4b2c-6587-48a8-91cb-0a086a098d21,Inbound,Returns,Reverse Pickup Enquiry,,c52f78cd-f1fc-4c94-9934-df433fc7239c,07/12/2022 07:48,19/08/2023 20:18,19/08/2023 20:26,19-Aug-23,CHANDIGARH,Affiliates,379,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
fe96ff22-4bb0-4f7a-82a2-63452917d6a4,Inbound,Order Related,Delayed,,a9900955-9194-4cac-a74d-6744c3b9f238,,18/08/2023 10:05,18/08/2023 10:06,18-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
ffde2efb-1cac-402a-8437-56683047ba51,Inbound,Returns,Reverse Pickup Enquiry,,f5fe2899-a0db-4c1c-8b0d-a4d8e91e0850,,19/08/2023 10:11,19/08/2023 17:20,19-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
76e1dee8-7927-40fe-ad83-b62c0e1a58fd,Inbound,Order Related,Invoice request,,98c818ce-7b18-426f-a070-366d22ea4afc,,18/08/2023 22:57,19/08/2023 00:23,19-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
8e70322d-828e-4b86-8553-f36611c36d10,Inbound,Returns,Reverse Pickup Enquiry,,032c50ee-d816-47ed-8701-c1962c02c3dc,,19/08/2023 12:23,19/08/2023 12:30,19-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8f68174d-a134-487d-9293-e7e44986ea84,Email,Order Related,Delayed,Customer care executive good behaviour Osm ,aa92774e-df7b-48c8-959f-ea0e828b2b50,10/08/2023 09:36,18/08/2023 19:40,18/08/2023 19:44,18-Aug-23,PUNE,Home Appliences,399,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
cfaf9d98-272b-4901-aa5b-e0868eb6f5e4,Inbound,Offers & Cashback,Other Cashback,"I buy filmora 12 software. the delevery date was 12 august, today is 18 august but the softwere not provide to me.",e103f887-2e6d-4bef-bd51-cbbf59c3b061,12/08/2023 00:42,18/08/2023 09:38,18/08/2023 09:57,18-Aug-23,PURULIA,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
ab9592ee-935e-492b-a469-5ea997113739,Inbound,Order Related,Delayed,Customer care executive should be supportive because there are talking like they are reading scripts. When i asked her to give me the mail id where i can raise ka complaint she said there are not mail id is active. I don't know how can you give a better service to your customer if you are doing like this. ,0edabb61-5d00-47d1-b3ed-2a0e83dc53f3,15/08/2023 16:17,18/08/2023 19:32,18/08/2023 20:09,18-Aug-23,KOLKATA,Mobile,27999,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
0976565b-9298-4e0f-a624-b3c4c76ab4e9,Inbound,Returns,Missing,,fefe3cf8-f643-4665-9f1d-010d6fc31949,,18/08/2023 10:37,18/08/2023 10:52,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
860ecb13-cf52-4817-b225-78d4a754f91a,Outcall,Returns,Return request,,0ca309df-47ac-45f8-9279-c57033aff989,,19/08/2023 13:45,19/08/2023 14:09,19-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
20ee5b29-7731-4ee9-88b3-39da1deced50,Outcall,Feedback,UnProfessional Behaviour,,8259646f-9c36-4893-8ff9-ab97b4b185c0,,19/08/2023 15:52,19/08/2023 16:01,19-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
b9edb9bc-b153-4363-bc09-f2165e3e3bc8,Inbound,Payments related,Online Payment Issues,Waiting for resolution ,33789811-dc00-48c7-ad2e-b66f9cc3ffca,,19/08/2023 19:00,19/08/2023 19:07,19-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
6bddd388-fa57-4d16-8edd-4d347b6930cb,Inbound,Returns,Return request,Very good ,09b3a342-6efe-46b9-98c2-6bc5784fcf0e,10/08/2023 22:10,18/08/2023 16:10,18/08/2023 16:12,18-Aug-23,HISSAR,Electronics,1599,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
0b617ab2-6a9c-4246-b039-53614f7707d3,Inbound,Returns,Return request,,7f0bbcec-4944-409c-b817-d7a37cb69c0f,,18/08/2023 12:21,18/08/2023 14:18,18-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
706edbf9-a4a7-47f3-b182-85e9bc6f50d4,Inbound,Order Related,Order status enquiry,,1f4cb190-5868-4e30-8d7b-171e2b133c66,,18/08/2023 17:05,18/08/2023 17:05,18-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
665dba24-01d6-4761-ad26-58cda8bcf252,Inbound,Returns,Fraudulent User,,21b67425-3c87-4656-9f23-756232682cc0,,18/08/2023 23:23,19/08/2023 19:47,19-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
50082d54-ee2e-4400-868a-6bec0fe2e374,Inbound,Returns,Reverse Pickup Enquiry,,e3237209-eac9-4dae-8f3b-365dcfbfaf42,18/06/2023 14:38,19/08/2023 10:42,19/08/2023 10:58,19-Aug-23,DEHRADUN,Books & General merchandise,1899,,Jennifer Day,Jackson Park,John Smith,>90,Morning,4
c8de96d0-9075-4168-be23-b3883e2ccc6a,Inbound,Returns,Reverse Pickup Enquiry,,973bfe1b-7155-4641-bd1e-d0588ea42b5d,11/08/2023 13:11,15/08/2023 12:19,18/08/2023 12:37,18-Aug-23,NEW DELHI,LifeStyle,2505,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
ee42689a-8999-4206-86a4-247d62d5afd4,Inbound,Returns,Return request,Shopzilla delaying my issue and not taking appropriate action ,6e6997fd-40aa-4a7b-a67b-231808802c46,06/08/2023 20:46,16/08/2023 22:32,19/08/2023 17:19,19-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,32999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
c602712b-847f-40f6-b1c2-577481ea6e05,Outcall,Returns,Reverse Pickup Enquiry,Good ??,8f0d1a81-794e-4080-8809-d136c2654868,09/08/2023 21:56,19/08/2023 21:24,19/08/2023 21:26,19-Aug-23,JAIPUR,Electronics,1999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4b9acfee-0947-4e9c-ab27-95d688ad5625,Inbound,Order Related,Seller Cancelled Order,,57ec5d91-75af-4f86-97cb-e1fe77044d52,,18/08/2023 10:12,18/08/2023 10:29,18-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
6d929190-13cc-4a96-a60f-f29193207cea,Outcall,Returns,Product related Issues,,5a8ed4d9-26b1-43ca-8430-5078e1505d94,,18/08/2023 12:02,18/08/2023 12:07,18-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
8bea9774-1b9d-4896-a0c7-0f22c149127b,Inbound,Returns,Return request,Nice,14f9750a-d50d-480e-9e20-1b74d608dbc3,06/08/2023 15:10,18/08/2023 07:24,18/08/2023 07:54,18-Aug-23,KUDAL,Books & General merchandise,3499,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
ae50fec8-0d23-41a3-86d0-0913e42d547f,Inbound,Returns,Reverse Pickup Enquiry,Good ,91d9f2e1-86c4-4e75-a482-72dbe99eda58,03/08/2023 00:02,18/08/2023 02:25,18/08/2023 13:09,18-Aug-23,AZAMGARH,Electronics,1599,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
2120a42b-7c28-48db-b697-c66ee7087142,Inbound,Returns,Reverse Pickup Enquiry,,1048363c-20f2-4bca-9cf3-21b651f5cc1e,,18/08/2023 18:39,18/08/2023 18:42,18-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
84922819-7b17-493f-be83-cc2f99338cd4,Inbound,Returns,Reverse Pickup Enquiry,,cbf7a1fe-4029-42fe-9aaf-b31cc835b877,,19/08/2023 11:39,19/08/2023 11:57,19-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
353a2f91-1f68-4d0d-a364-db77812ece3b,Inbound,Refund Related,Refund Enquiry,,09b3a390-4e8a-43a1-a21e-1e67755eba6b,13/08/2023 14:08,18/08/2023 14:48,18/08/2023 14:52,18-Aug-23,DEWAS,Electronics,2499,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
dc1b20f9-794b-4609-83b8-0845e66a7e44,Inbound,Refund Related,Refund Related Issues,,e620f0af-9cb8-4eb0-979d-40a3b5560c20,14/08/2023 22:06,18/08/2023 13:37,18/08/2023 13:40,18-Aug-23,PARADIP,Mobile,24999,,Michele Kramer,William Park,John Smith,61-90,Evening,5
7cc2f9b0-2949-414a-8a97-436e96260e08,Inbound,Cancellation,Not Needed,,a05d4a46-5247-43a6-8be2-f1481a3ddfc5,,18/08/2023 09:34,18/08/2023 10:05,18-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,3
dbc1fabc-958e-4298-9517-e1878f20baf0,Inbound,Payments related,Online Payment Issues,,f744f24e-96b6-41b6-9c01-04af2cdb67ae,,19/08/2023 11:17,19/08/2023 11:39,19-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d2f8d9d4-080b-4d06-a6fe-2b010ed29205,Inbound,Returns,Reverse Pickup Enquiry,Perfect ,f5ac985f-e093-48f8-a612-ce0340d24327,10/08/2023 14:44,18/08/2023 11:09,18/08/2023 11:12,18-Aug-23,DIDWANA,Electronics,1674,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
3aa45f8c-6450-4118-a85f-6f6529d6e672,Inbound,Returns,Reverse Pickup Enquiry,,777e1ec6-4a7a-471c-8ccd-80f2e366f16f,,19/08/2023 16:41,19/08/2023 16:42,19-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
77db85c4-9233-41d0-8095-62ae2e8bb68e,Outcall,Order Related,Seller Cancelled Order,,13d72d50-7a0c-44d9-9518-215cd36e534a,,19/08/2023 23:30,19/08/2023 23:32,19-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
439a8347-108f-479d-b747-35c0398c63ba,Inbound,Order Related,Delayed,Good ??,86089244-fc68-4a72-9a8f-ab7611729796,13/08/2023 15:19,19/08/2023 08:00,19/08/2023 08:00,19-Aug-23,KANNAUJ,Electronics,499,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
9337c01f-97c4-4426-89b5-23ed42ec9f82,Inbound,Product Queries,Product Specific Information,,8c65a9d6-afbc-4cbb-83a4-0221c323865f,,17/08/2023 17:12,18/08/2023 06:24,18-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
bf93595b-5e48-4541-afab-891a1228699e,Outcall,Returns,Return request,,47134774-9c94-4050-8cbc-ba9ff0be03ae,,18/08/2023 11:50,18/08/2023 13:37,18-Aug-23,,,,299,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
87f57d97-48f8-4eba-a4ec-427b6226e4c7,Inbound,Returns,Return request,Good ,f678db1a-b6c9-42af-ae22-964a2ab63d02,,18/08/2023 13:59,18/08/2023 14:04,18-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
a01e11c5-77fd-4470-b4fd-12268a63fc3b,Email,Refund Related,Refund Enquiry,,82c53234-39af-42a2-9d2d-d2c3243ac361,,18/08/2023 16:03,18/08/2023 16:06,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
16217070-4470-4695-bdeb-399797c92828,Inbound,Returns,Return request,I am happy with the customer care she was so polite thank you Shopzilla ,a5c118c6-bc5a-48fc-907c-989b3be99309,,18/08/2023 18:54,18/08/2023 18:58,18-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
33c550a9-4111-4574-8bfd-ce627c1a549d,Inbound,Order Related,Order status enquiry,,92f52cd4-74cd-446a-b183-4a719d2c3e8a,,18/08/2023 21:23,18/08/2023 21:24,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
bc3b98e9-2781-4dfc-95a0-6f65b6a9b2f6,Email,Order Related,Installation/demo,,ad992d48-63ff-41be-bdb8-4761e4d2d97d,,19/08/2023 14:05,19/08/2023 14:11,19-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
ff01dc54-164f-44aa-8c77-0c267755cba5,Outcall,Returns,Reverse Pickup Enquiry,,10fa3adb-00d1-44aa-9aef-e52e79061774,,19/08/2023 22:46,19/08/2023 22:47,19-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
46a82d4f-e170-434c-ad03-84349af6fc3d,Inbound,Returns,Return request,Good,0f1e22de-211f-4255-a85f-9ed3b2aecce7,,18/08/2023 16:01,18/08/2023 16:08,18-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
85401746-d42a-412a-9371-1fd4c52029ab,Outcall,Order Related,Seller Cancelled Order,"Sir customer service not good about order related information and avibility,sir 5 time call but not talk to senior due my order realated complain,Sir how to cancel my order without inform me again and againAs soon as possible please next time don't cancel my order Thank you ",da82ac6e-2c23-4d9b-99e0-2436cd7add11,,19/08/2023 08:30,19/08/2023 08:38,19-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
62998ed8-4ed7-496e-b24b-91bae78a0574,Inbound,Order Related,Delayed,,0e5b30f8-fe9e-467f-bb61-a1d28d807618,,18/08/2023 10:05,18/08/2023 10:07,18-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
0ee3f915-2f34-4ab2-b8c8-7ef2c3a97444,Inbound,Returns,Reverse Pickup Enquiry,"return of the product can only done at time of delivery as it is a open box delivery, but profuct was delivered when i wasn't at home and also Shopzilla never asked me for my convenient time for delivery",a30b3014-812d-42cc-b8ba-5a9c25a3664f,,19/08/2023 19:27,19/08/2023 19:39,19-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,1
6d346aa6-3a5e-4da3-9a61-539ac363f592,Inbound,Returns,Reverse Pickup Enquiry,,250f097f-4d1d-4161-a410-e8e027cb034a,10/08/2023 23:58,19/08/2023 16:30,19/08/2023 16:32,19-Aug-23,PILIBHIT,Electronics,3499,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
7edf8b64-43b1-444b-9bd5-03f45faafccd,Inbound,Returns,Reverse Pickup Enquiry,,bd6f0214-8543-44ef-8fc9-0eaec4126b9e,,18/08/2023 10:16,18/08/2023 12:31,18-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
7e01aa9c-6ef3-47d3-8f1d-a900c1f97a99,Inbound,Shopzilla Related,General Enquiry,,7efa3174-a287-4312-8ebd-c0ca35e1737f,,18/08/2023 18:08,19/08/2023 07:41,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
97f1c3ae-9872-46f6-a73f-e16dd7805162,Inbound,Product Queries,Product Specific Information,Pls refund ,19ac6c3f-2f24-4f7f-8ce0-fda2716fe148,,19/08/2023 09:04,19/08/2023 09:12,19-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
de89aaf8-cf51-4c6f-b0c7-b129de6df995,Email,Order Related,Installation/demo,No,faae7f1a-881f-4c4a-b32e-9a7452fc654e,,19/08/2023 19:34,19/08/2023 19:39,19-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b3b95f96-33d9-4639-ba18-d90543afd91d,Inbound,Returns,Reverse Pickup Enquiry,Not a good,2f152a61-d1b6-4d39-a36c-37583496a407,14/08/2023 02:45,17/08/2023 18:06,19/08/2023 18:27,19-Aug-23,MOTIHARI,Electronics,395,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,1
8a70df26-ffd4-40cc-b4d1-a4290c3b5f3c,Inbound,Returns,Self-Help,  service agents very good but the delivery agent beavers very very bad,5ed08756-7922-4b93-9f1f-f5fa70e334c5,,18/08/2023 11:57,18/08/2023 11:59,18-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
a5f7ff7c-efcb-417c-8d97-cd04045f5240,Inbound,Returns,Reverse Pickup Enquiry,,491cb78f-4840-4b5b-965f-b403828494a9,,18/08/2023 13:27,18/08/2023 13:31,18-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
b63e6b06-4079-4c8d-99c5-518d78f00760,Inbound,Order Related,Installation/demo,,5642c14e-fe44-4635-9e21-8c4b02e7d66f,,18/08/2023 20:01,18/08/2023 20:04,18-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
430e9551-752d-483a-aa42-008d22f1a6fc,Outcall,Returns,Reverse Pickup Enquiry,,d47c189e-ae76-4640-8bea-74cc9814b27e,,19/08/2023 14:57,19/08/2023 14:59,19-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
6f82b556-d3e7-4d34-8195-043f45ff0dd4,Inbound,Feedback,UnProfessional Behaviour,,8f29f893-0f60-4b1e-9663-000a615d96da,,19/08/2023 18:13,19/08/2023 18:21,19-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,4
8b570355-e378-4111-917b-25f0e8efbc74,Inbound,Refund Related,Refund Enquiry,,cc554889-ebdf-413d-987b-73c237d9e75e,,18/08/2023 20:35,18/08/2023 21:59,18-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
cda3d123-5110-4209-a588-4c128fe3537a,Inbound,Returns,Reverse Pickup Enquiry,,93de4800-2294-4908-ac0c-8e6a693d91b3,,19/08/2023 18:39,19/08/2023 18:47,19-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
1d146334-f36b-4a13-a46b-9231f66ae444,Inbound,Returns,Reverse Pickup Enquiry,,16da318b-4810-4d64-a317-3c11683bb528,,19/08/2023 19:41,19/08/2023 19:43,19-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
dd0ea524-ee0c-4a1b-a9ef-7687f8a85522,Inbound,Returns,Damaged,,dba92b6b-5118-4d9b-8c5c-9a937fb6ec9f,10/08/2023 15:20,17/08/2023 17:48,18/08/2023 10:31,18-Aug-23,NEW DELHI,Books & General merchandise,190,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9bc5d24f-0e1d-4458-8fa2-0589b468e6e0,Inbound,Returns,Reverse Pickup Enquiry,,74c708d6-7a8b-4a32-86c2-4331df7d4ed8,03/07/2023 11:51,17/08/2023 21:01,18/08/2023 17:28,18-Aug-23,RUPNAGAR,Home Appliences,8499,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fc68bb31-ecc2-4eb0-aa05-1b91778fcfb8,Inbound,Order Related,Installation/demo,Good ,eab0e991-5e05-42bd-b5ff-e5378a0fc701,,18/08/2023 10:12,18/08/2023 10:16,18-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
441508ae-bf4c-473b-b5d4-d5f740c7bb6c,Inbound,Returns,Reverse Pickup Enquiry,,5e6da4ed-b465-4c1f-a7bf-07684df3d704,,18/08/2023 13:01,18/08/2023 13:02,18-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
a44e015d-4897-4c14-b2bc-48e179dc03dc,Outcall,Returns,Reverse Pickup Enquiry,Try to  mention the details of the person coming to pick up the return,94e38418-7d3c-4cc3-bed7-dc5c4bd79c8d,,19/08/2023 17:53,19/08/2023 19:46,19-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4f782068-eed9-45a9-9308-5f7d30ddbcfa,Inbound,Returns,Reverse Pickup Enquiry,Support team was very good he talked very well.please refund it as soon as possible ,44df9600-178c-4d8d-9ac1-57751536110e,30/07/2023 01:18,19/08/2023 22:34,19/08/2023 23:37,19-Aug-23,PATNA,Furniture,7680,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
a07d0007-8adb-425d-b793-80e88ff403bb,Outcall,Refund Related,Refund Enquiry,,3f830ef6-4631-48d0-896f-08118c20038e,,18/08/2023 12:57,18/08/2023 13:02,18-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
491707ff-9912-420b-a535-bf4b18578a19,Outcall,Order Related,Order status enquiry,,c543c2db-a85f-414a-8f66-bc82a212be65,,18/08/2023 20:13,18/08/2023 20:14,18-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
0f9d65e1-15d5-437e-93c6-284239dabadc,Inbound,Product Queries,Product Specific Information,,d43b5f64-2053-4a09-9ce9-ac484dc09b54,,18/08/2023 18:05,18/08/2023 18:32,18-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
0faa9732-2c06-41a6-aecf-c5f15e06ed28,Inbound,Returns,Missing,,0ed72c42-fd38-40d3-9f9e-f03fa7d1575c,,19/08/2023 11:17,19/08/2023 15:56,19-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
3d339c88-5f8f-4dba-ae9a-b5cd05c64f58,Inbound,Returns,Reverse Pickup Enquiry,,0d45ab7a-c2a1-4341-bcde-56579de7ef1e,,19/08/2023 16:16,19/08/2023 16:19,19-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
84125ff5-0016-4434-ab83-ea406ca671e8,Inbound,Order Related,Delayed,,e4e9e999-44a3-45a4-9cb6-bd7242327e6d,,18/08/2023 15:35,18/08/2023 17:38,18-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8d7ed8c5-6622-49ef-a35a-9f5d44ea2eaf,Inbound,Returns,Reverse Pickup Enquiry,,ab116707-0230-486d-8fcf-2442fc3347dc,,18/08/2023 20:13,18/08/2023 20:20,18-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
1d84c05e-df5e-4ce0-b71a-be1a64dfcb62,Outcall,Product Queries,Product Specific Information,Na,c1b0f4b6-259f-44cd-b3fd-841ff4162b0b,,19/08/2023 08:52,19/08/2023 09:38,19-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
c535a355-fc60-4043-b355-cc9f12ba187d,Inbound,Order Related,Installation/demo,,9acd4c86-a078-49c5-97a0-c2515e663ac6,,19/08/2023 09:37,19/08/2023 09:41,19-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
fe9b7c46-5f69-438c-8c11-0278fc1b07e9,Inbound,Product Queries,Product Specific Information,Good ,fd3d4222-0a9e-4dfa-974b-3a9f00e59011,,19/08/2023 21:39,19/08/2023 21:42,19-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
bf6b085d-7dc7-45f1-b4b7-f51e7b9cf23a,Inbound,Returns,Reverse Pickup Enquiry,Politely behave ??,6f3b45c3-e888-4874-a197-8c0df1a5eab6,,19/08/2023 21:43,19/08/2023 21:50,19-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1c259625-fe12-4bde-b889-d0dc8ea16b77,Inbound,Returns,Reverse Pickup Enquiry,,5e8567ec-a539-4e3b-8f03-7562462d186f,05/08/2023 22:38,18/08/2023 15:16,18/08/2023 15:17,18-Aug-23,BERHAMPUR,LifeStyle,212,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
2b0a9ac8-aa60-4dca-98b3-5b5846a7e3af,Inbound,Returns,Reverse Pickup Enquiry,,80011027-42be-40a1-9da3-61492787b3be,,18/08/2023 18:41,18/08/2023 18:44,18-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
88123a1e-c2b6-41a2-bf30-20df819ef99c,Inbound,Returns,Reverse Pickup Enquiry,,c3eb61c9-9a4a-4429-a013-093fbafb584e,,19/08/2023 11:11,19/08/2023 11:15,19-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
7443fd04-fbe0-4d4c-887c-fc1d9687e551,Inbound,Returns,Reverse Pickup Enquiry,,8c58a1c0-b27c-45d6-b3d9-9a3e71729e12,06/08/2023 10:53,18/08/2023 08:35,18/08/2023 08:36,18-Aug-23,BASTI,LifeStyle,367,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,4
825aee18-be08-4282-ac2a-3e68c7842005,Inbound,Returns,Reverse Pickup Enquiry,Sound quality and nothing else,fb9075ab-7a3b-4768-95d8-fb2cf894b526,,18/08/2023 09:29,18/08/2023 15:39,18-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
78d75c4b-e025-4f07-95e0-10483e70c4bb,Inbound,Returns,Reverse Pickup Enquiry,It's excellent service ,728e948a-41b1-435c-8838-b516a3549d10,,19/08/2023 19:24,19/08/2023 19:36,19-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
d20d8299-bc48-469a-9b6c-8dcf85d58c5e,Outcall,Returns,Reverse Pickup Enquiry,Tq,15de2b7e-3cf7-4414-95db-c679aa1c8cce,,19/08/2023 12:30,19/08/2023 13:31,19-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
0389eb2d-6e57-43cd-9aeb-d8da4a70d893,Outcall,Returns,Reverse Pickup Enquiry,Good ??,4a2ee045-4206-4700-b87c-f767f7a8ef8a,,19/08/2023 13:33,19/08/2023 13:52,19-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
9898c8a8-aaa8-4b61-a660-f1879c3da2e2,Inbound,Order Related,Delayed,,92977efb-c473-4d0a-8e19-a9faa3d4eede,12/08/2023 21:09,18/08/2023 11:17,18/08/2023 11:21,18-Aug-23,PUNE,Mobile,11499,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
42a3d994-7200-4f48-9c46-a7b39d2a2efd,Inbound,Refund Related,Refund Related Issues,Over all very goo,8a096efe-e922-4c59-bee3-d72a7a9480e0,,18/08/2023 16:28,18/08/2023 16:58,18-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
67bbdcb3-d441-45d6-8b83-56a3dbe677a0,Outcall,Returns,Reverse Pickup Enquiry,,ae3339a7-8e29-4b9f-b15f-59e620c9fea9,,19/08/2023 00:02,19/08/2023 00:33,19-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
577ac7d4-5095-4552-9df2-a6ee9b62de8f,Inbound,Returns,Return request,Good service and support given for rasing refund request,74ee0f13-aa77-4324-a56e-7a8c9ec916cc,,19/08/2023 18:59,19/08/2023 19:40,19-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
d9499eb4-d540-4ef8-b853-ace7a8b5b05b,Inbound,Returns,Reverse Pickup Enquiry,Very Good behaviour ,552f758a-421a-4661-a54e-ab7696795eed,,18/08/2023 15:00,18/08/2023 15:05,18-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ae81cefe-e255-4093-b1aa-9518cc788928,Inbound,Order Related,Installation/demo,,04bfec61-bf0b-4258-9d85-16e4934a0d25,,19/08/2023 11:52,19/08/2023 11:56,19-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
bff8bc15-0207-4a63-b28d-4238ca7e3308,Inbound,Returns,Reverse Pickup Enquiry,Received a wrong product in non- returnable policy & no one is helping us now,eb085165-2a01-4091-95a7-5553496a35ec,,19/08/2023 16:22,19/08/2023 16:29,19-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
7a4ec9af-e1bb-4559-909a-b6c17a7b4bf7,Inbound,Returns,Service Centres Related,,461f818c-7214-464b-8cc0-20c149bf3134,,18/08/2023 11:53,18/08/2023 11:56,18-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
f9ac1200-3a21-4603-8132-8b098dd49bb4,Email,Order Related,Installation/demo,,ca8eb0c1-cad8-4133-b716-010b384a812b,,18/08/2023 12:18,18/08/2023 12:20,18-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
732229bd-3cec-48f6-bb25-25cfa5276d10,Inbound,Order Related,Delayed,Easy way to connect customer care ,93aaa41e-a18d-4da1-9ae2-588982493f26,,18/08/2023 12:21,18/08/2023 12:24,18-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
dfb79132-7995-431e-8f31-5c88e1c112ef,Outcall,Refund Related,Refund Enquiry,,42150186-2e1f-461a-9651-64980f1a5a81,,18/08/2023 19:13,18/08/2023 19:13,18-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
f1e2633d-72d1-44a3-96e5-7230b4de4598,Email,Returns,Reverse Pickup Enquiry,,1d6d2244-2b17-4dea-9a73-5cf4323bfab2,,19/08/2023 10:11,19/08/2023 10:13,19-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
933463bb-a9c7-44b6-b7ce-de6c1550e8d2,Outcall,Returns,Reverse Pickup Enquiry,,52e813ae-2abc-4d30-b14c-dab3ba2e3bf6,,19/08/2023 09:03,19/08/2023 09:23,19-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5f7da7e6-dbb1-4a33-bbab-4593fa96c42e,Inbound,Returns,Reverse Pickup Enquiry,Executive mem was so amazing she made my day.,390ec1f6-f048-44ca-ab14-c85e5a5c0f54,,19/08/2023 17:15,19/08/2023 23:07,19-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
6b8094ef-a4f4-4888-9eac-002902d9adc0,Outcall,Returns,Fraudulent User,,b2280e48-a4de-46fd-b49f-28615409432b,,19/08/2023 20:45,19/08/2023 20:50,19-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8fd71ca2-6d46-4768-82d0-18d75ac16002,Inbound,Order Related,Order status enquiry,Very nice customer support ?? thanks you,33ad44bf-683c-4bfb-9b0b-ad2f9908ebfe,04/08/2023 18:34,18/08/2023 13:48,18/08/2023 13:50,18-Aug-23,PANVEL,Books & General merchandise,499,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
d0c18758-54d5-4d7f-992f-9c3801f833b9,Inbound,Order Related,Order status enquiry,,a8168aa9-2631-4738-9ba6-5d0745f3b458,10/08/2023 12:58,19/08/2023 13:34,19/08/2023 14:05,19-Aug-23,NEW DELHI,Furniture,3754,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
6d09c564-56b3-4cc4-9560-a64a011d75a2,Inbound,Returns,Reverse Pickup Enquiry,,e5df3626-ca48-4baf-9b8d-c225c1e3886c,,18/08/2023 16:06,18/08/2023 16:10,18-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
e49088fd-7530-4c8e-b2aa-3fb5b39481bf,Inbound,Returns,Reverse Pickup Enquiry,,efb6b07e-da44-41b7-a379-e1297808c422,,18/08/2023 11:26,18/08/2023 11:55,18-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
780b2b62-f8d1-44b0-81a7-ce31db7c192e,Inbound,Order Related,Order status enquiry,Good communication,8e5faf2d-39fe-4edd-9b1a-dcf626037184,,18/08/2023 20:28,18/08/2023 20:32,18-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1c1eb9ad-56e6-486b-814d-0dc2f142ea8b,Inbound,Payments related,Online Payment Issues,,7d0c7084-bbb8-41c4-991b-e1d1609436bd,,19/08/2023 17:18,19/08/2023 17:20,19-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
8b99d15d-db71-4cd8-b8ba-d134d20958f0,Inbound,Returns,Reverse Pickup Enquiry,,05dd13e0-063d-4fbf-9255-f667f704a363,30/07/2023 19:12,18/08/2023 13:43,18/08/2023 13:53,18-Aug-23,JAPLA,Home,186,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
d82fed6e-99e9-43af-9f24-3b96e4a4a46a,Inbound,Feedback,UnProfessional Behaviour,,b8ea5bf6-8850-46d3-b77b-7d37a30f743c,09/08/2023 19:20,18/08/2023 19:05,18/08/2023 19:07,18-Aug-23,ALLAHABAD,Books & General merchandise,435,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
26bb7358-5583-419c-82cf-e787039c105e,Inbound,Returns,Return request,,db57aa48-904b-433f-9a14-af607f18ed3d,,18/08/2023 10:17,18/08/2023 14:02,18-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
153868e8-abbc-4085-a6d4-c9f0064f987c,Inbound,Returns,Return request,,39666b71-e51a-4b2d-99ef-85c58ff5039c,,18/08/2023 13:48,18/08/2023 13:48,18-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
09d9eae6-1da9-4d70-b649-1c29e190e566,Outcall,Returns,Missing,,e8a37c24-3c9d-4d38-a430-b5166bf8c6c6,,19/08/2023 21:57,19/08/2023 21:57,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
d635e7bb-5738-46e6-9f68-0e841e102d5a,Inbound,Refund Related,Refund Related Issues,,60785f45-64bc-4802-998a-4a305d81747b,07/08/2023 00:10,18/08/2023 12:57,18/08/2023 17:23,18-Aug-23,SRINAGAR,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
5d1b4912-9a67-4744-b7b6-de8a1c9c2f72,Inbound,Order Related,Order status enquiry,Good ,0d840fc3-141a-42aa-8f60-fa61b59b9e6f,,19/08/2023 16:14,19/08/2023 16:26,19-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e7995f3d-a736-49cd-9696-9977fc6cd4c9,Inbound,Returns,Return request,,66deabd5-b2f6-49ed-9776-124a6f0c0b53,,18/08/2023 12:10,18/08/2023 12:13,18-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
e6a510e5-856b-4c85-bca2-b372b3462dbc,Inbound,Refund Related,Refund Related Issues,,b0ff79c3-bf4f-4315-bebd-b1147082256a,,18/08/2023 15:20,18/08/2023 15:22,18-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
5ca4d164-2b4f-4340-9fc3-ecf4ca15aa76,Inbound,Order Related,Invoice request,,5d5002cb-acf2-43d1-a7b6-a5af270e65af,,18/08/2023 21:35,19/08/2023 00:06,19-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
86d6b661-5fc1-4e07-aafc-7cc9575ad5a3,Inbound,Order Related,Installation/demo,Tarikh pe tarikh milne par bi me ap logo   moka  .... ,8a4da5ca-799b-4fa5-8622-a7be5433c211,03/08/2023 22:29,18/08/2023 13:36,18/08/2023 13:43,18-Aug-23,BHARUCH,Home Appliences,24990,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
0773c1e2-5502-46a0-b774-f697d680ef98,Outcall,Returns,Reverse Pickup Enquiry,Good ??,595f80fa-cbfd-4087-914c-6de5e7fe1b35,,18/08/2023 10:07,18/08/2023 10:07,18-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
0df06eb6-0a25-4dd8-bd7d-b5f848423a05,Inbound,Returns,Reverse Pickup Enquiry,Nothing,d257ceda-41b0-4727-bc91-939fc693a5b0,,19/08/2023 14:33,19/08/2023 14:42,19-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
b06a1a6c-e1ef-4d04-a6ab-513ecb297c93,Inbound,Order Related,Installation/demo,,267553bf-c36a-4b53-92f8-63e4fc01b04e,,19/08/2023 15:29,19/08/2023 15:41,19-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
bc334aec-a8ff-456b-b744-e9227ffa640c,Inbound,Order Related,Delayed,,c954648b-0ddf-4854-b660-898b8d4fbf28,,19/08/2023 18:02,19/08/2023 18:06,19-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
a58605d7-c99a-4e1b-94be-678cc409bb0a,Inbound,Order Related,Delayed,,e0b67447-5974-46aa-b2e0-1363b3d75c55,25/07/2023 11:49,19/08/2023 10:13,19/08/2023 10:18,19-Aug-23,KISHANGANJ,Affiliates,117,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
3c5e9d61-55ca-4f24-9bcb-a4c9e4e038ba,Outcall,Order Related,Delayed,,5e746e40-b224-41fc-819c-2ef1e2fbd194,,18/08/2023 12:07,18/08/2023 12:10,18-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
9815f665-ef17-44bf-b2d2-353966dc6590,Inbound,Returns,Reverse Pickup Enquiry,,1292b0a4-8fd0-4b2c-b118-d79383e51ff3,,19/08/2023 20:58,19/08/2023 21:36,19-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3d2f68fc-ff9f-4247-bbc6-6f0e0d053f37,Inbound,Returns,Return request,,7ece1c60-8099-4a8b-b2c0-9d2dd77b2079,,19/08/2023 21:29,19/08/2023 21:32,19-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
fb5bb07b-b6fe-40f7-8a10-e0033b546bbb,Inbound,Order Related,Delayed,Not now,467f5e84-2d45-4369-b9f9-5d62eb8f6862,08/08/2023 23:23,17/08/2023 15:37,18/08/2023 10:50,18-Aug-23,Kalyan,LifeStyle,1999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,2
f7006f2c-5ada-4155-859d-afd104119c08,Inbound,Returns,Fraudulent User,Nice,261884b7-c6ba-4018-8ec9-0451fd3ec2ed,15/08/2023 14:27,18/08/2023 15:08,18/08/2023 15:12,18-Aug-23,VARANASI,LifeStyle,299,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
0ad1efb8-5728-45e7-8d6e-822b7030d946,Inbound,Returns,Reverse Pickup Enquiry,Kindly provide customer care number.. So every time customers don't have to start chatting. ,0b57bc77-b2d6-4073-90f6-dfa7085d1f4f,,18/08/2023 11:31,18/08/2023 11:32,18-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
06a051be-8f6d-4ea1-8867-6714985c96a8,Email,Order Related,Order status enquiry,,1023701f-c8e6-4699-b168-1a3956270298,,18/08/2023 13:26,18/08/2023 13:39,18-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
1cbc6c19-a6f1-4d3a-a4aa-7d165016ca20,Inbound,Order Related,Installation/demo,Happy ,c95eec53-8932-48aa-afe1-7fd92be375ed,,18/08/2023 16:02,18/08/2023 16:10,18-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
4eccee7b-deb8-48cb-8a22-16e2f39088d1,Inbound,Returns,Reverse Pickup Enquiry,,c5b23889-fdf6-4a9e-a20d-3b6f442c92d1,,18/08/2023 16:32,19/08/2023 02:28,19-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
42341729-d058-46ac-8d9f-c8ca2d77bd39,Inbound,Returns,Missing,,5b5ddb46-2184-4124-acd1-a1d9be702bbb,,19/08/2023 12:14,19/08/2023 12:17,19-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
18ef1bb8-33ca-4ade-8031-a85d4314e409,Inbound,Returns,Reverse Pickup Enquiry,,11222848-cf39-4558-bf26-7138fb84548e,,19/08/2023 14:26,19/08/2023 15:53,19-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
67b3b4c8-c23c-4c42-8c5e-ce271300328c,Inbound,Returns,Return request,Courier partner services very poor,5addc67a-e457-423e-b0b4-bdc44273ad90,,19/08/2023 23:15,19/08/2023 23:19,19-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
c34d79cc-6cdc-418e-92c7-292dcb2ac8c0,Inbound,Returns,Reverse Pickup Enquiry,,1ce9f4f9-4cd8-4c1e-98ea-0b2f475f791a,,18/08/2023 13:17,18/08/2023 13:19,18-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
b75d7821-7cda-4d10-8007-f9419260efe2,Inbound,Refund Related,Refund Related Issues,Very bad process ,b3a5819a-f86a-4afa-a443-45d1ab1bba08,,18/08/2023 17:24,18/08/2023 17:25,18-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
ee6c2134-9ac4-4b57-8c84-a76478b15943,Inbound,Shopzilla Related,Shopzila Premium Related,,9225eec2-2203-4b9b-a72b-0b96c1774a51,,19/08/2023 08:44,19/08/2023 08:49,19-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
ef5256dc-2632-4b25-83be-f1b7597afa93,Inbound,Returns,Reverse Pickup Enquiry,,9b2f2653-b32e-4de4-b9ae-723dcdd3376e,,19/08/2023 16:29,19/08/2023 18:02,19-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b8df1d34-ffcf-4409-9a89-c25128f493cc,Inbound,Order Related,Delayed,,e59a1ed4-23bb-412b-8ccb-191e9f799b58,08/08/2023 12:32,18/08/2023 09:35,18/08/2023 09:38,18-Aug-23,PUNE,Home,249,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,4
8753d48f-acf9-4014-901d-303233638ae7,Inbound,Order Related,Order status enquiry,,2b5cb299-4bde-4fdc-9d98-6e2216a069f9,12/08/2023 17:19,18/08/2023 17:52,18/08/2023 17:53,18-Aug-23,GAUTAM BUDDHA NAGAR,Home,1279,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
554a6a0d-9670-4a86-9e0f-f51ee87288d9,Inbound,Refund Related,Refund Enquiry,,2c4c9ce0-8c65-4d80-9fad-093718e11572,16/08/2023 11:56,18/08/2023 12:50,18/08/2023 13:08,18-Aug-23,KRISHNAGAR,LifeStyle,2099,,Chad Nielsen,Emma Park,John Smith,>90,Morning,3
d7369cd1-ce7e-4d9b-be69-dacd21b9996f,Inbound,Refund Related,Refund Enquiry,,294aa72a-4908-45e1-9a4e-c28bbf785a23,,18/08/2023 10:22,18/08/2023 10:23,18-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
9f5d244e-059d-4c08-a03e-2962be7ff2ac,Inbound,Order Related,Order status enquiry,,4a0080be-b506-4676-964c-8a48894c2bec,,19/08/2023 07:21,19/08/2023 09:54,19-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
af49950d-ae09-4801-8666-45210ae13270,Inbound,Returns,Technician Visit,,aa33e0d0-f3f9-44bf-9f89-5db40b7aa67b,,19/08/2023 12:17,19/08/2023 12:18,19-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
b11b05d5-0d75-4ba8-8496-5ba55038ea65,Outcall,Offers & Cashback,Other Cashback,Wonderful ,1ed51cff-06c0-44cd-8966-ea1677d2c856,,19/08/2023 18:15,19/08/2023 18:17,19-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
c72a8287-42ed-4f21-86e1-c343a6585ce3,Inbound,Returns,Reverse Pickup Enquiry,,33db8e01-8846-4943-886b-d999f1ee3e52,,19/08/2023 21:50,19/08/2023 21:54,19-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
127e73e5-c559-464a-b77b-5b7916015502,Inbound,Returns,Missing,,e47db6af-6656-4b2f-8432-1e65e3487843,08/08/2023 13:07,17/08/2023 18:43,18/08/2023 12:31,18-Aug-23,DARJEELING,Books & General merchandise,256,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
7e7f6432-8b64-46fd-a3a6-fa1cb9bb527c,Inbound,Returns,Reverse Pickup Enquiry,,f4103dde-f3fb-4234-a3e6-4b39124aedf7,,18/08/2023 12:58,18/08/2023 13:00,18-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,4
3894f242-4385-401e-83fd-3618389dc985,Inbound,Returns,Reverse Pickup Enquiry,,18e1d815-25eb-453a-9910-4e3bbd6de130,,19/08/2023 10:49,19/08/2023 11:12,19-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
28542e6d-323a-411b-acd9-d64d8f1269d8,Inbound,Returns,Reverse Pickup Enquiry,Fraud,99ddc1dc-94b2-474f-97ee-a79ba8f45144,,18/08/2023 11:46,18/08/2023 14:40,18-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
a124e440-6342-44bd-8c92-f2d842aadaa8,Inbound,Returns,Reverse Pickup Enquiry,Excellent,5ab803a9-2605-453e-b4cb-5c42a2810a47,,18/08/2023 11:26,19/08/2023 21:32,19-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
2b0c5a03-0e18-4b10-ab7f-d2865f3fe72a,Inbound,Returns,Missing,,f03cd200-1869-41ce-a1db-9ad3d907dc09,,18/08/2023 17:18,19/08/2023 10:48,19-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
7c070a11-b8a7-48d0-9040-7a6c0f0f1f52,Inbound,Returns,Reverse Pickup Enquiry,,8584c8f5-23e4-49a9-ace3-8b881e4c12fc,,18/08/2023 14:25,18/08/2023 14:30,18-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
8c82603b-e990-42cc-b2f3-d2ab046a4596,Inbound,Returns,Reverse Pickup Enquiry,,14a8c59f-900d-44bb-bd0f-c94b81fc24ed,,18/08/2023 12:56,18/08/2023 12:58,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
50fe7865-22ef-4d5d-be3f-26c191348fd4,Outcall,Product Queries,Product Specific Information,,6d2bcae1-c104-45fb-b117-11e55f47c372,,18/08/2023 07:11,18/08/2023 07:13,18-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,1
05952f02-21ee-4920-a62b-aa40cbbff03b,Inbound,Returns,Reverse Pickup Enquiry,,a6ee05ad-83ee-4566-9ca4-34487bde068e,,18/08/2023 17:36,18/08/2023 18:23,18-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
bc4f7ad8-a988-4802-a8bf-533eea8f8e9c,Inbound,Returns,Reverse Pickup Enquiry,Thank for supporting ,4e06df9f-f654-4a14-baef-7c8d5be1d3f0,,18/08/2023 18:55,18/08/2023 19:04,18-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
f4e41097-3545-4385-bbe9-618868385adb,Inbound,Returns,Reverse Pickup Enquiry,Nice,c4367dab-f1e6-4cbc-8963-3ac1fada2fd0,,19/08/2023 09:25,19/08/2023 09:27,19-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
3ad62a2d-e530-46eb-8724-af0a502a99c2,Inbound,Returns,Reverse Pickup Enquiry,Good comunication skills,a0d875c8-7910-4d9b-9d0b-762ae8cb4358,,19/08/2023 12:01,19/08/2023 12:07,19-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
58e757d3-06d2-4f73-9e60-29229f9dfe1a,Inbound,Returns,Fraudulent User,,2086836f-5313-4ca2-8d41-0130803c3af8,28/07/2023 18:02,19/08/2023 21:10,19/08/2023 21:15,19-Aug-23,NOKHA,Electronics,1699,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,2
45b38ee6-bf13-4fcc-94ec-782b886011d7,Inbound,Returns,Wrong,  service very good but delivery more late,58b09751-07b6-4e65-a050-4a8f7e8403fd,,18/08/2023 13:22,18/08/2023 13:28,18-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d22e6c7d-0f4d-4c71-a14f-9ecf9a56616d,Inbound,Returns,Reverse Pickup Enquiry,,16c9dc62-37f4-4732-a784-cb48867f4c5b,,18/08/2023 20:48,18/08/2023 21:12,18-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c6a4c9e5-bd37-4a1e-8ea3-9edf3fdefb6e,Inbound,Returns,Reverse Pickup Enquiry,,656c2a32-0154-4e31-811c-d71ec874d276,,19/08/2023 12:15,19/08/2023 13:21,19-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
31e5bf63-5121-4b36-9be6-924a0665f4d3,Outcall,Returns,Reverse Pickup Enquiry,,2fdd0f5d-c577-4a61-a4a9-cb121019a587,,19/08/2023 21:20,19/08/2023 21:21,19-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
b4f0916b-a5da-4cd9-a820-ef808b0542f8,Inbound,Order Related,Delayed,I spoke to a very kind and attentive person. I suggest a reward to be given as a token of appreciation ,953f7585-784c-4bbc-9ef6-cbc0181a3043,15/08/2023 00:14,18/08/2023 21:00,18/08/2023 21:03,18-Aug-23,BANGALORE,Books & General merchandise,221,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
bf4c3ea0-293a-41f0-9de0-bea5fd4fb240,Inbound,Returns,Reverse Pickup Enquiry,,47bedcf8-3a7e-4ff0-906e-90b648613a8a,,18/08/2023 09:14,18/08/2023 09:32,18-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
cc54c9f4-580c-43e5-9892-31d5377235e2,Outcall,Cancellation,Return cancellation,,41c0c9fc-99e9-4827-94d6-7511bcb6b5ae,,18/08/2023 10:58,18/08/2023 11:04,18-Aug-23,,,,291,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
c42d7dd4-86f1-4646-9858-db1e83e54781,Outcall,Returns,Reverse Pickup Enquiry,,070bef17-c2c1-4852-8f71-daa9409b76e7,,18/08/2023 13:37,18/08/2023 13:40,18-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
d3794245-7623-4388-bf4c-40b30e7cad40,Inbound,Returns,Reverse Pickup Enquiry,,2c20b110-0b48-4c9e-b718-b3e8ca5c0d7f,,18/08/2023 17:38,18/08/2023 17:42,18-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
17a8001f-9cf1-4ddd-918c-8cc755e11068,Inbound,Shopzilla Related,Shopzila Premium Related,100 extra Supercoins not credited on 5 orders in a limited period ,1ce27130-9fe8-434f-8e06-e14251a06082,,18/08/2023 20:37,18/08/2023 20:42,18-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,1
3a3f5e9c-e26e-4531-a0b3-c3c1aa4a5f8d,Inbound,Product Queries,Product Specific Information,Good service ,066de935-7800-4783-9eb8-1e6b11d4748b,,19/08/2023 21:41,19/08/2023 22:10,19-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
5065ddac-c450-4008-9caa-2936d9070f90,Inbound,Returns,Return request,Love you,adcd5540-0921-4cd9-91eb-11c74253dab3,03/08/2023 17:19,18/08/2023 11:22,18/08/2023 12:22,18-Aug-23,JAIPUR,LifeStyle,1349,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
a55cd092-6978-4071-9b25-4516b0ca16d8,Inbound,Refund Related,Refund Enquiry,,0b5eecb0-dfec-420d-9e0c-3ca956c747fa,,18/08/2023 15:24,18/08/2023 15:26,18-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
d6da4c7e-99e7-4f57-b4fe-533266d86c89,Outcall,Cancellation,Not Needed,,1a62ffa8-94d0-4f8e-8106-f9882b4a86ab,,19/08/2023 07:24,19/08/2023 07:27,19-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
78e7f99a-ad15-4737-83fe-332f71844588,Inbound,Returns,Reverse Pickup Enquiry,,319f384b-4d8f-4f74-b02e-d71bd51d057b,,19/08/2023 09:45,19/08/2023 13:46,19-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
932ed115-6d09-4e1d-883d-98a34e07d5a4,Inbound,Returns,Missing,Good job,06f7a27a-8b0c-41e4-a9c1-0e9266a8198b,08/08/2023 10:44,18/08/2023 14:00,18/08/2023 14:03,18-Aug-23,MAPUSA,Electronics,799,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
1daf8d41-db82-4b5b-b4d7-ef6c1ecfe568,Email,Returns,Reverse Pickup Enquiry,,49c7ccea-c0d1-46a3-bf04-447e243b681b,13/07/2023 00:03,17/08/2023 18:20,18/08/2023 20:58,18-Aug-23,BHAGALPUR,Electronics,1099,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b9b51d31-d365-4943-89b5-4e024622a13b,Email,Refund Related,Refund Enquiry,Good information provided ,8bf9153e-beef-44d8-b76b-4f03ec65d2b0,,19/08/2023 10:59,19/08/2023 11:08,19-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
5a7629ec-cda2-4499-804a-8f17d10199aa,Inbound,Product Queries,Product Specific Information,,364e6c2f-d840-4a29-96e1-8aa945cf05d6,,19/08/2023 18:42,19/08/2023 19:51,19-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,3
d67a4df9-7cd4-47a4-84b3-c2cf53c0ab58,Outcall,Order Related,Installation/demo,,5de229ca-ba5a-4c89-adca-3dac87b49b0f,08/08/2023 16:45,19/08/2023 13:56,19/08/2023 14:20,19-Aug-23,DHENKANAL,Books & General merchandise,21974,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
9b02ebfa-4fff-4d6e-bf3f-2f1d94d464d4,Outcall,Returns,Missing,,44980875-3f60-4e06-b15c-a0f4b29174b4,,18/08/2023 19:35,19/08/2023 20:45,19-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
97e2fee7-1ff9-4997-8e57-0c010d5ef2af,Inbound,Returns,Reverse Pickup Enquiry,,d512ac12-68c5-40a3-8c0f-809dac5a1590,,19/08/2023 07:59,19/08/2023 08:26,19-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
0ec1c8d3-b423-470a-ac3d-46eca7ebfb2a,Inbound,Returns,Missing,Ok,d208a4da-8da4-44c5-a27f-352fabd1a7d1,,19/08/2023 22:07,19/08/2023 23:08,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
fd1e7ac4-64e8-4de9-8636-6bca66bc7ec5,Inbound,Returns,Reverse Pickup Enquiry,,06ae759f-226b-48f8-b099-0cdf761ed9c6,,18/08/2023 16:28,18/08/2023 16:34,18-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
c77d54b5-6830-4440-ad9a-b2c786dd78e2,Inbound,Returns,Reverse Pickup Enquiry,,a27b788a-5e7d-4c55-b210-be19898bd420,,18/08/2023 21:39,18/08/2023 23:47,18-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
8b642d2d-e373-4fec-a176-e21af5bb4fcb,Email,Refund Related,Refund Enquiry,Everything was good,ab4e188f-98d6-402d-a9c6-8555ae01edf4,,19/08/2023 16:43,19/08/2023 16:46,19-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d10702fe-15b2-406f-b7e8-bab757286529,Inbound,Returns,Missing,Staff on duty was most courteous.,7bc74139-d8ad-47b5-8269-d25b1831502e,14/08/2023 14:34,17/08/2023 16:39,18/08/2023 08:40,18-Aug-23,VARANASI,Books & General merchandise,737,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
ea0ece38-d808-4f51-be93-3dc76d4e0c49,Inbound,Returns,Reverse Pickup Enquiry,,94e483df-8e99-4f8f-a023-17aa7dfc487a,,18/08/2023 11:30,18/08/2023 11:31,18-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
407b5337-2837-4d30-a4fc-542bcda56941,Inbound,Refund Related,Refund Related Issues,,5ce54433-f815-4e06-a17b-6dffeb1996a6,11/08/2023 00:56,18/08/2023 02:04,18/08/2023 09:37,18-Aug-23,MUZAFFARPUR,Home,259,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
bbd7e62c-0baa-4ef9-b1cf-4b49d39be9b6,Inbound,Returns,Reverse Pickup Enquiry,,7f277c4e-9ce8-4610-a882-3b4bde79178c,12/08/2023 09:23,17/08/2023 14:08,19/08/2023 15:50,19-Aug-23,UMRI,Electronics,299,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
81be7ca6-177b-4b5a-8c3c-1fa04723c971,Inbound,Order Related,Order status enquiry,I   gift voucher 500 rupees,bd35cd49-95ac-4101-98ac-93aa57c14034,,18/08/2023 09:24,18/08/2023 17:54,18-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
4e1f6213-d771-4a5c-b303-2e99c3193d6b,Inbound,Order Related,Delayed,,86a1e371-435b-4104-9330-18572aa23765,,19/08/2023 12:14,19/08/2023 12:17,19-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
ec5a9be8-b9f5-4d3e-b912-3e69706b90fa,Outcall,Returns,Return request,Very nicely resolve the issues. ,8f890519-1698-4a97-af8e-608466805300,,19/08/2023 17:58,19/08/2023 18:06,19-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
c077fbf4-0a91-446a-8451-c1f59b7b9c1e,Inbound,Returns,Fraudulent User,,bd61b97b-6af9-4dbe-9be1-168eff225219,,19/08/2023 20:31,19/08/2023 20:32,19-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
0c902e91-3df9-41c3-8b8d-b6878675bfba,Outcall,Payments related,PayLater related,,575a20b9-23ba-4d2d-9ec3-65ea251ce71a,,18/08/2023 16:20,18/08/2023 16:22,18-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
3c87c6f9-e82b-4325-b36b-c9b806680667,Inbound,Refund Related,Refund Related Issues,,a561056d-896d-4cd4-8a64-aef91a1966ab,04/08/2023 11:06,19/08/2023 16:12,19/08/2023 16:13,19-Aug-23,MIRZAPUR,LifeStyle,579,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
227b982a-2f87-4c89-b834-8229a8ce1240,Inbound,Refund Related,Refund Enquiry,2 good ,40f56aad-38d1-4ced-b204-500333074842,,19/08/2023 08:52,19/08/2023 08:53,19-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
80d7293d-fa58-404a-a1eb-03bc1f75eb54,Outcall,Cancellation,Not Needed,  apna man badal diya hai aur dusra memory card le  ,749609fe-a792-4825-9f48-8e8411d87b69,,19/08/2023 11:06,19/08/2023 12:28,19-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
3b12120f-ddde-4c10-9bf8-617215d897d2,Email,Returns,Return request,,d785aff0-f8ce-42ce-b3ee-3f9847f01e86,,19/08/2023 16:29,19/08/2023 16:39,19-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
22db03b5-7b27-4692-a508-d63d3d8cdb8a,Inbound,Refund Related,Refund Related Issues,Nice ,b2aefeb2-b99a-40bf-bdf3-33c23962446d,16/08/2023 22:02,17/08/2023 16:04,18/08/2023 07:18,18-Aug-23,MUMBAI,Electronics,12999,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
0e12a371-1360-4cb8-8ca4-c90729e1f854,Inbound,Feedback,UnProfessional Behaviour,,9ec02c41-a440-4632-b520-85e5325bc1c5,,18/08/2023 10:28,18/08/2023 11:29,18-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
908e363a-6af1-4739-943d-85cc66da4356,Inbound,Returns,Reverse Pickup Enquiry,,1e2279b4-94a7-4788-830f-1d3de348030d,,18/08/2023 14:17,18/08/2023 14:18,18-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
c0377cdc-95c8-460a-80e8-3e73df1eca74,Inbound,Returns,Reverse Pickup Enquiry,Solve issues as soon as possible ,45af5837-67d9-461f-bdb1-34ad86f51685,,18/08/2023 16:04,18/08/2023 16:14,18-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
403cd0ae-5c4a-4b88-aad8-7639a581b507,Inbound,Refund Related,Refund Related Issues,Very empathetic customer care executive ,f96e9cb4-b786-407f-a195-f88915d1f1b3,,18/08/2023 23:42,18/08/2023 23:48,18-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
e5a23942-ec5a-4f35-8069-4e802efcd0a0,Outcall,Returns,Return request,,15ab8401-b700-4fb6-a4e9-4ba00106263a,,19/08/2023 08:51,19/08/2023 08:53,19-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
6357b44e-8f87-4d66-8c4c-2b1958a0fc1e,Inbound,Order Related,Order status enquiry,Very good performance. ,8e29e902-7eb7-44e3-8fa3-0d3a39b9c895,10/08/2023 13:59,18/08/2023 09:07,18/08/2023 09:08,18-Aug-23,ALIPORE,Books & General merchandise,269,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8dba7017-93e1-4fe4-b9fc-98f74d1454b2,Inbound,Returns,Return request,,ecbfd090-c736-4afe-8116-0c40b4bcf1d0,15/08/2023 00:43,19/08/2023 11:30,19/08/2023 11:32,19-Aug-23,CHANDAULI,Electronics,1399,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f263bbad-4de4-4acc-becd-4f7997c6d70c,Inbound,Feedback,UnProfessional Behaviour,Good,e5d95a00-c894-4bb9-94ce-b56f451f0f36,,18/08/2023 10:01,18/08/2023 11:08,18-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
22edc841-aeed-4c6f-ba73-489f9bbfa231,Inbound,Returns,Reverse Pickup Enquiry,The customer executive service is worst they don't want to solve my problem ,112e4b20-5304-4a3f-8924-5bb0ee6e8029,,18/08/2023 11:08,18/08/2023 11:10,18-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
c0152d27-2954-4405-b106-33366a29b386,Inbound,Returns,Return request,,9d42fd29-e98d-445a-8321-48b440510d6e,08/08/2023 17:43,19/08/2023 14:37,19/08/2023 17:16,19-Aug-23,JAIPUR,Electronics,3999,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
956e49e2-552d-4554-9afa-a49f083c1ae6,Inbound,Returns,Service Centres Related,,27a67efe-264c-46c9-bfa3-27cb57ca8b92,09/07/2023 00:58,17/08/2023 13:35,18/08/2023 11:14,18-Aug-23,GURGAON,LifeStyle,917,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,1
aaaa6eeb-3e3a-40d4-9de2-692fc316cc8c,Inbound,Order Related,Delayed,,4c7bcd61-ad3f-4c64-a388-96f620a0de5a,,18/08/2023 10:07,18/08/2023 10:08,18-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
000146d8-6b83-4e5c-a7b6-95100aad1fcc,Inbound,Order Related,Installation/demo,,6698d4b3-5b5c-432d-a7a2-ccdf1b61fbf0,,18/08/2023 10:50,18/08/2023 10:54,18-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
3521d55c-9454-401e-aa4f-9dd467f3b1ba,Inbound,Returns,Wrong,Very nice talking with customers ,3153a5cc-2b9c-4b7e-9cd6-d898a77f9c07,,18/08/2023 17:44,18/08/2023 17:47,18-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
6f4f5a3d-bd4a-4650-b053-adef71313586,Inbound,Returns,Reverse Pickup Enquiry,,cfaa01da-9f2e-40d6-8e95-baf6a3c2d7d4,,18/08/2023 20:32,18/08/2023 22:06,18-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
234c71e3-1fc7-4858-a19a-11ac1d74c982,Inbound,Returns,Reverse Pickup Enquiry,Very happy,8c131cca-f220-4628-8cad-0a0d4daa3021,,19/08/2023 19:33,19/08/2023 19:40,19-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
168dfa58-c706-4591-a147-6f1343af7066,Inbound,Returns,Return request,,83ee34ad-86ef-413c-b12f-70ca77ebff11,13/08/2023 22:24,17/08/2023 07:06,18/08/2023 11:27,18-Aug-23,VAISHALI,Electronics,999,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
05e24e24-d214-4cd0-9640-8bb7c9329965,Inbound,Refund Related,Refund Related Issues,,d6271f45-75ad-4a6c-90d8-38bf01169697,05/08/2023 19:22,19/08/2023 10:54,19/08/2023 11:53,19-Aug-23,BARIPARA,LifeStyle,682,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,2
d69db499-7d62-4d7b-8b8c-b7815d417d44,Inbound,Order Related,Installation/demo,,1daecc75-ee2b-43cd-a8eb-1f6bfec1093d,,18/08/2023 06:09,18/08/2023 06:22,18-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
dde98425-6b53-43c4-9f14-c3ab9e943b5a,Inbound,Order Related,Installation/demo,Thank you for ur support,ac5c51aa-81a0-4273-9098-ce08b2b7a83e,,18/08/2023 16:29,18/08/2023 16:56,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
e9fd4629-7009-4abf-a3ec-94ddfae991ae,Inbound,Returns,Reverse Pickup Enquiry,Its complex in reaching customer service.,a3cef11e-6593-4017-bb6f-906893cd9a36,,19/08/2023 10:05,19/08/2023 21:02,19-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
556b4ca3-bb39-46c2-ae46-11b8114c7c8d,Inbound,Order Related,Installation/demo,,289fc63f-40a5-4eb8-8e5e-e6c6b930d6da,,19/08/2023 11:43,19/08/2023 13:01,19-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
eef2c484-b274-4de2-9908-0800fe15dc97,Inbound,Returns,Reverse Pickup Enquiry,,3537c4fe-baba-46b2-8dd6-b6fd8f1b32ce,,19/08/2023 14:26,19/08/2023 14:28,19-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,3
d4d8209b-64b4-40d8-a7cb-2aba0969ff28,Inbound,Order Related,Priority delivery,,b5500687-262e-4c4b-9cfe-44c5320c9a83,03/08/2023 21:10,18/08/2023 16:12,18/08/2023 16:16,18-Aug-23,ANTU,Electronics,1099,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d2723a1e-5cb2-4970-8873-7623dd55e0c4,Outcall,Returns,Fraudulent User,,7b096337-075b-47ff-8d7d-4ff3d86b5e56,13/08/2023 13:41,17/08/2023 18:12,19/08/2023 06:49,19-Aug-23,UDAIPUR,Books & General merchandise,123,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
aa1ff58a-f5a7-40d7-904c-43c904d181f5,Inbound,Order Related,Order status enquiry,,eb2f469b-4fa4-43ca-af5c-025c42c47c3a,,18/08/2023 15:36,18/08/2023 20:39,18-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a63cacf9-893f-4a11-aeb8-40234833cd5d,Inbound,Returns,Fraudulent User,,49e098ff-ffa5-407d-87b0-14edf2fbbacd,,19/08/2023 11:00,19/08/2023 11:09,19-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,3
10dd676c-811f-4625-8756-ff6e0d65f5ad,Outcall,Returns,Product related Issues,,b9ec6c34-d8d6-4b43-af4f-dc5fd514746f,,19/08/2023 17:50,19/08/2023 17:52,19-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
c900d4c0-1383-4151-8d2f-f6edbc50e744,Inbound,Returns,Missing,,aa05724d-2ba8-47b1-a78c-760bad3f1c23,,19/08/2023 21:47,19/08/2023 21:48,19-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
4af4a862-216c-4a88-80b7-bf106fa2a990,Inbound,Order Related,Delayed,,c9310813-1a5d-4b54-b6f1-ee1fb5771f4e,14/08/2023 13:00,19/08/2023 18:06,19/08/2023 18:16,19-Aug-23,HYDERABAD,Mobile,11999,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,3
e7f530ea-b464-49dd-b106-bb4b5fbb6c0f,Inbound,Feedback,UnProfessional Behaviour,,7bd03b95-e394-4cc6-931f-6f1981c2ce25,,19/08/2023 09:16,19/08/2023 10:02,19-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,3
0c417352-9195-4f7f-a873-048ce8f3d452,Inbound,Returns,Return request,,1227fa07-3c02-4cda-af77-8d249b87ce5e,,18/08/2023 15:19,18/08/2023 15:23,18-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
a977ac60-18e5-44ad-a7e7-74afae8879d7,Inbound,Refund Related,Refund Enquiry,Worst app to shop from even though customer care executives were very good.,3f169322-21e9-45fb-b325-bb457baac03c,,18/08/2023 15:21,18/08/2023 15:23,18-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
be886792-f79c-465b-b777-b6cb28d42a93,Inbound,Returns,Reverse Pickup Enquiry,Kindly include the seller T&C more,3a510fd2-8e13-4130-84e7-141de8fa0f19,,18/08/2023 20:34,18/08/2023 20:35,18-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
8687693f-add0-40ad-969e-aa5da2e46a25,Outcall,Order Related,Delayed,,c816a1d8-bd3f-4c15-8341-423411ad28ab,,19/08/2023 12:27,19/08/2023 12:27,19-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
ef988d7f-6426-4bbc-bc9f-d4d8b084e06d,Inbound,Refund Related,Refund Related Issues,,587b2912-3777-4838-b80e-daee7fabb1ef,,19/08/2023 14:42,19/08/2023 14:45,19-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
34b0e876-5c79-4f3a-a319-148d48f78e5f,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,eaa147f9-939b-4ebf-a8c1-8182f53ec0f5,,19/08/2023 18:24,19/08/2023 18:26,19-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
cb921a06-3273-4228-9d5e-7a0f0fe2711b,Inbound,Order Related,Delayed,,e466d974-051b-4c72-b18e-a8ce79cee97d,28/07/2023 15:30,18/08/2023 08:56,18/08/2023 09:00,18-Aug-23,GUWAHATI,Books & General merchandise,389,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a0e491f5-19cb-449b-83aa-dc84c83c8e4a,Inbound,Returns,Return request,,06783a96-a9e7-4f7b-ae19-748c413fa45d,,18/08/2023 13:05,18/08/2023 23:27,18-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f978c8ba-2dab-4f84-a4b2-1aa3d1ac5902,Email,Order Related,Priority delivery,Good ,93fa918f-7dea-4d2f-90d2-23058f7bae29,,18/08/2023 15:05,18/08/2023 15:14,18-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f0cafed1-6016-4ce8-9455-31ea80f9ad49,Outcall,Returns,Fraudulent User,,de018a17-59ef-4fe1-a4d0-d2d601912021,,18/08/2023 21:03,18/08/2023 21:20,18-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7656f362-817a-43f3-8a24-8ce0a65204b3,Outcall,Returns,Reverse Pickup Enquiry,,5d70af4a-8878-4fec-a7ab-c1ab41a48f83,,18/08/2023 21:30,19/08/2023 07:31,19-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,1
105f2018-e015-4b26-95fc-66e22485bbb7,Inbound,Returns,Return request,Jisse v abhi last m bat   issue resolve kia n strongly satisfied,69966683-8ac2-4e9b-8054-940c59e6b4dd,,19/08/2023 18:48,19/08/2023 19:46,19-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
1f878c59-21e0-4c60-b3cb-8812f87efefa,Inbound,Order Related,Invoice request,,fd4a7821-9391-4fb0-92ae-547ffbedd7eb,,19/08/2023 18:58,19/08/2023 19:00,19-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
ad07749b-3adc-46c0-a5a8-200b96b63387,Email,Order Related,Delayed,My problem not resolve,fff487ad-828c-4218-a41c-b5b2b7f69b3d,20/07/2023 10:46,18/08/2023 12:01,18/08/2023 12:22,18-Aug-23,GOBICHETTIPALAYAM,Home Appliences,19599,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
6cc096fb-131b-4f55-901a-03a6c6864445,Inbound,Product Queries,Product Specific Information,Good ,343b6427-f5ca-4e58-9fc1-5540666d1468,,19/08/2023 18:05,19/08/2023 18:21,19-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
7d6e57a0-1fea-480c-befb-e62e9c638d52,Inbound,Refund Related,Refund Enquiry,Whenever you made a refund for a product without picking the product please tell us what to do with the product ??,99810dff-741c-4cee-b19b-27013f69df33,,19/08/2023 21:39,19/08/2023 21:58,19-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
55acca32-8f95-4b50-949a-2653ae9351cf,Inbound,Order Related,Invoice request,,103609e4-5b5d-4d89-9982-cb428ca31234,,18/08/2023 14:24,18/08/2023 14:36,18-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3083cce0-e91a-4805-827b-0c450b8f6809,Inbound,Returns,Fraudulent User,,b2849894-1bc9-49a7-b132-a17925e3a512,,18/08/2023 15:01,18/08/2023 15:03,18-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2dfbf29b-11de-4a7c-9620-e707903800c1,Inbound,Returns,Missing,,a1ae7229-e72e-4681-af62-0122e9fe56ff,09/08/2023 10:29,17/08/2023 10:18,19/08/2023 09:37,19-Aug-23,HAZARIBAGH,Home,319,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
3cfa0196-25e4-4023-9849-f7336d1fe2ec,Outcall,Returns,Fraudulent User,Good ,9f5a94e8-90be-4a3f-afe8-dbd2a381ce87,,18/08/2023 13:40,18/08/2023 14:07,18-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
05f43b17-7186-477b-b47d-89df4d998ce9,Email,Returns,Fraudulent User,,1ab1909f-2b97-4282-a19d-e3634a6d640e,,18/08/2023 21:30,19/08/2023 00:11,19-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
21b2f215-556a-4729-a69b-dc0bf8bed580,Inbound,Shopzilla Related,General Enquiry,,bc12c930-938a-4f98-98b0-47bde1c71925,,19/08/2023 09:36,19/08/2023 09:48,19-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
d37b709b-96b4-4b22-bfa7-9e2223917d86,Inbound,Refund Related,Refund Related Issues,,9494061b-2713-4097-95e2-41ae13aa3318,,19/08/2023 17:19,19/08/2023 17:22,19-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,4
e3db2169-7355-4181-bf50-07eee8b0c016,Inbound,Refund Related,Refund Related Issues,,4463487f-7419-460e-b707-51254896cefe,11/08/2023 07:57,19/08/2023 07:51,19/08/2023 09:07,19-Aug-23,KAPURTHALA,Mobile,17696,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
0a884192-8aa9-48a6-8626-aa3d1141f5d4,Outcall,Returns,Service Centres Related,,17e94411-e676-4724-adf4-ddacce60c3d8,09/03/2023 18:06,18/08/2023 09:58,18/08/2023 16:47,18-Aug-23,HALISAHAR,Mobile,21990,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
73eb73bc-ab78-4eff-a885-156f0ba53c2e,Outcall,Returns,Missing,,549496ad-4df8-4504-8e06-2deb986a7b5b,,18/08/2023 07:14,18/08/2023 07:17,18-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
416da909-edcd-4f7b-b450-c1d148cd19e4,Inbound,Order Related,Order status enquiry,Good ,da16d450-2ac5-4d5f-a467-64615510f99e,,18/08/2023 23:53,19/08/2023 00:34,19-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
1b2d2c1c-0fee-4238-97b5-f995127e741c,Inbound,Order Related,Delayed,,135483b4-aec4-432c-b12b-527cb71f1693,,19/08/2023 14:37,19/08/2023 15:02,19-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
ee11ec5b-8373-40a1-a7b7-77bd66ff96f0,Inbound,Order Related,Delayed,,27d49579-fa2d-4397-8905-daf21b52942e,07/08/2023 14:12,19/08/2023 09:46,19/08/2023 09:47,19-Aug-23,CHENNAI,Books & General merchandise,449,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
f11e4dbc-1ab1-44bd-93a6-597887227b22,Inbound,Returns,Return request,The custom executives are very helpful and supportive....keep hiring people with the same skills..thanku,ea722fab-c308-4db9-ac89-966de93976f3,,18/08/2023 08:57,18/08/2023 09:06,18-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
d86da3dd-b07f-4be0-8d58-5855e0e9b428,Inbound,Returns,Return request,,5669b4b0-b7c1-4ff1-b621-3da2aeb9c73f,,18/08/2023 11:18,18/08/2023 11:21,18-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
d13c4dd9-cfcf-4a75-b734-77487e70e1d2,Inbound,Order Related,Invoice request,,1253be9d-b135-4f07-8f10-1edb95cdee58,,18/08/2023 11:26,18/08/2023 11:29,18-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
422ce66a-db06-414a-95b7-4c929d399229,Inbound,Returns,Return request,,bbc7553d-456b-4103-a7f8-6c27ff845699,,18/08/2023 17:04,19/08/2023 06:56,19-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,3
73530d3d-24d1-4efa-8827-118ba68802bb,Inbound,Payments related,Wallet related,,7e8c0c61-c9f5-4a05-b520-ce0277505d73,,18/08/2023 17:09,18/08/2023 17:15,18-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
17045785-4112-4fed-90fe-4b17c2380fef,Outcall,Product Queries,Product Specific Information,,75936202-dd92-47d2-82de-52f54d06eee7,,18/08/2023 19:40,18/08/2023 21:09,18-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
154b3d54-2768-41f9-8b61-d04cb5d92355,Inbound,Order Related,Installation/demo,Good ,bcd1b150-3882-465f-9d19-78f9c1c8cfca,,19/08/2023 17:27,19/08/2023 17:28,19-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
494fcf70-e901-4262-91b9-05e56d09f84c,Inbound,Order Related,Installation/demo,Good ,6d42a1af-fede-4fcd-98ac-5deed02febc8,,19/08/2023 18:04,19/08/2023 22:03,19-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
be4ae6d5-a52f-4269-b52b-baf74147ab3c,Inbound,Returns,Reverse Pickup Enquiry,,01440478-9ccb-479c-a61c-09331a269801,,18/08/2023 19:55,18/08/2023 19:56,18-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
c0c1e180-36b9-4cdb-bd90-4bd87c23d91c,Inbound,Returns,Wrong,,c76b1d6e-bc88-46cf-932c-02d0bb6360ad,25/07/2023 03:06,18/08/2023 16:34,18/08/2023 16:36,18-Aug-23,RANCHI,LifeStyle,899,,John Green,Jackson Park,William Kim,On Job Training,Evening,4
30e22002-d9ef-4e80-a43e-072b0e6f3b38,Inbound,Returns,Reverse Pickup Enquiry,,5f41128b-9181-4a06-8877-c12eca59f3ef,,18/08/2023 11:44,18/08/2023 11:46,18-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
bc74bcb8-e3a3-4e29-9c33-ae075e0132f9,Inbound,Returns,Reverse Pickup Enquiry,  karne ka tarika bhut psnd aaya,688162ec-7af8-46c8-85f4-4356893b30f5,,18/08/2023 20:13,18/08/2023 20:14,18-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
004ed4cb-4dba-44b4-9b68-78488b26e8f1,Inbound,Returns,Return request,Tnx...for support me ,02e4c3b7-b101-4462-ba0d-ac024b59456b,12/08/2023 06:33,18/08/2023 07:57,18/08/2023 08:21,18-Aug-23,GORAKHPUR SADAR,Electronics,999,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
081b4d2c-6a5e-4dba-bb98-0e0fd9876c06,Inbound,Returns,Return request,,26f25064-935f-47de-95ba-859c1771fd4f,,18/08/2023 10:55,18/08/2023 10:56,18-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
64dbe04e-49ef-4e0b-b538-c6f386b56b19,Inbound,Returns,Reverse Pickup Enquiry,I never ever seen worst service by Shopzilla ,123d716c-c678-42fc-98aa-1f016e4930cf,04/08/2023 06:56,18/08/2023 09:46,18/08/2023 09:51,18-Aug-23,LUCKNOW,Home,289,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
6e189349-e0fa-4af2-b340-f18cdf760bf5,Outcall,Refund Related,Refund Enquiry,,1771a6fb-cac6-4c3e-bf0c-1a0054548a20,,19/08/2023 07:40,19/08/2023 08:26,19-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
2458b64f-1bcf-4a15-9193-77de017d47c1,Inbound,Returns,Reverse Pickup Enquiry,,d78e1b76-9093-4076-9d1a-5d453bdcaa10,,19/08/2023 14:55,19/08/2023 15:04,19-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0744194e-67c1-4e7d-9c5b-a2d5ac438ea7,Outcall,Order Related,Installation/demo,Customer service executive was very good and completely solved my query.,e0bf7cac-72d0-4ea5-a0c3-b1b1a071d582,,19/08/2023 16:28,19/08/2023 16:38,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
fda71ee1-ac3e-4304-9003-cca7b857e9e1,Inbound,Returns,Fraudulent User,,b1abe267-3292-4912-ad98-ce0db8efd1a1,,18/08/2023 08:53,18/08/2023 08:56,18-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
b33b874e-fbc0-41f8-82b6-8fa66ec26874,Inbound,Product Queries,Product Specific Information,,c1c7b02b-b2de-4f04-91cb-a94bead25adf,,18/08/2023 09:44,18/08/2023 09:56,18-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
dc395ee1-21ba-43d8-bdd9-20537c42842e,Inbound,Returns,Reverse Pickup Enquiry,,a814eb49-5d44-4ce2-8ef6-a722960caebe,,18/08/2023 16:56,18/08/2023 16:58,18-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
9a6dfc95-ab5c-4a43-a857-a2ed492216f4,Inbound,Order Related,Delayed,,12917e7e-436f-4b2a-82d7-5680a60b74e9,,19/08/2023 12:24,19/08/2023 13:40,19-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
c95bdf22-6229-42b8-88bd-79e98cddae36,Outcall,Returns,Reverse Pickup Enquiry,,09db5ea9-9b1d-404f-bc83-e71172c72b42,,19/08/2023 21:44,19/08/2023 21:45,19-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
73916ac6-4b6f-402b-8d35-b70ce53c8b33,Inbound,Order Related,Seller Cancelled Order,Good ,e50c42e8-3a0e-469c-90aa-a9146a92dba1,09/08/2023 19:39,17/08/2023 22:06,18/08/2023 09:38,18-Aug-23,AGARTALA,Electronics,2199,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
40f89e3c-43d8-4e26-a1d7-242acde41604,Inbound,Shopzilla Related,General Enquiry,,6fd6231a-93af-4c26-b31d-dbe1cfa3df95,,18/08/2023 13:08,18/08/2023 13:14,18-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
22c818d9-c39e-4b35-82aa-ced84aefe003,Inbound,Order Related,Delayed,,11a2d65f-4e19-4548-a6fa-0016387ce3a7,,18/08/2023 17:07,18/08/2023 18:56,18-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
66367517-e607-48f3-ad23-6f69c4668c91,Inbound,Order Related,Priority delivery,Very bad service ,08abc7ac-6ed4-4911-a1c9-fac94159fe4a,,18/08/2023 17:40,18/08/2023 17:58,18-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
b5e75d38-8f49-455e-890c-d35a02cde666,Outcall,Returns,Return request,Very nice service no improvement required ??,b10ec80b-2668-4e73-8575-b89ce57496b5,,18/08/2023 20:48,18/08/2023 20:53,18-Aug-23,,,,252,James Mcgee,Madison Kim,John Smith,>90,Morning,5
20095051-60d4-4676-a56e-351eef5df52f,Inbound,Returns,Reverse Pickup Enquiry,Bahut hi aacha laga APA say baat   ,2430485c-a9a3-47af-bf54-c78d0cc563b9,24/07/2023 15:26,19/08/2023 19:41,19/08/2023 19:45,19-Aug-23,ARRAH,Electronics,1099,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,4
eb2cb2a1-0b92-4e02-9467-75e20b7e5511,Inbound,Returns,Reverse Pickup Enquiry,thanks,18ee963a-b4fe-4db7-98a7-5bb45b7fa1e7,08/08/2023 11:33,19/08/2023 10:25,19/08/2023 10:27,19-Aug-23,NEW DELHI,Home Appliences,8999,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
07a27a49-44f6-4d0b-9eec-551bef34b65c,Inbound,Returns,Reverse Pickup Enquiry,,276e09b5-fee2-4296-8845-af312592b2c3,,18/08/2023 11:32,18/08/2023 11:32,18-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
0902c132-2444-46f4-afd3-d5f778b0d03f,Inbound,Returns,Reverse Pickup Enquiry,,50830623-b1b2-45c8-91aa-6d4040dae4f2,,18/08/2023 12:18,19/08/2023 02:19,19-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b6d1d6f0-dbc5-44ff-b3a8-5c6509735f88,Inbound,Returns,Return request,  helpful support by customer support ,3a8ca0dd-c80b-48eb-a725-8c28ea166a46,,18/08/2023 16:13,18/08/2023 16:15,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
71967e3e-af8b-483c-8cd8-72067a72367b,Inbound,Shopzilla Related,Account updation,,41becdeb-4915-4e11-805a-e651b25671c5,,19/08/2023 16:30,19/08/2023 16:32,19-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
80707286-6a2d-4b28-8aed-783bb44686f0,Inbound,Returns,Return request,nice customer support,5961a022-16c0-4fcd-85ca-3cadad682be1,,18/08/2023 09:25,18/08/2023 09:41,18-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
198bf660-06a9-460b-bdfd-6883fc268174,Inbound,Returns,Return request,Good ,06dc802c-02bd-4600-8145-664f2159c7b7,,19/08/2023 21:32,19/08/2023 21:34,19-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e82f35e-8f85-4a23-90fd-03dccf28c44b,Inbound,Order Related,Delayed,Very goo,158797d3-960f-4282-a6ee-e0e22433a453,06/08/2023 13:19,18/08/2023 09:32,18/08/2023 09:40,18-Aug-23,DEHRADUN,Books & General merchandise,420,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
a71453f2-8e69-45be-8fb2-190383049355,Outcall,Returns,Reverse Pickup Enquiry,"POOR SERVICE!!! My return order needs to be picked up many days ago but neither call nor product has been picked up till now. When I call Shopzilla service, they are just postponing the things to future date and when I'm trying to convey my issue agents are disconnecting the call in between and at times few consultants do not even enter my account instead they just listen and miss the interaction which was discussed on the call. So it's a waste of time when I'm unable to return just a small product and so cannot place or recommend any future purchases through Shopzilla. WORST SERVICE!!! ",e66def6e-fc0a-4829-890b-90c9f9d47ed2,29/07/2023 14:27,19/08/2023 17:19,19/08/2023 17:30,19-Aug-23,VISHAKHAPATNAM,LifeStyle,500,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
e6c52343-2343-46e2-bcd7-8bef6a3d0059,Inbound,Returns,Fraudulent User,,aa4d066c-3b1d-424e-b40c-20aac5cbca1e,,18/08/2023 08:47,19/08/2023 10:08,19-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
06088692-85b4-4fcd-8b71-a8fe2c6b4edb,Inbound,Returns,Missing,thanks to Shopzilla Coustomer exu,30cce772-18af-4faa-9293-59a68c58c2ed,,18/08/2023 09:44,18/08/2023 09:58,18-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
219759b5-447b-4fe6-a57d-cc7d152ab4ea,Inbound,Returns,Missing,,1b919970-4d6a-490c-bdd4-2bdf4f69fba0,,18/08/2023 14:08,18/08/2023 14:10,18-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
b1710430-d5b4-4718-947b-3b6da71b0053,Inbound,Returns,Exchange / Replacement,,7d62e3ea-964b-4430-aa51-41067bf33748,,19/08/2023 08:29,19/08/2023 08:32,19-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
25f7ccf7-7bbc-4150-b80d-0e574dc15b0a,Inbound,Returns,Reverse Pickup Enquiry,Bahut badhiya hua acche se baat ho gai mujhe meri samasya ka,2978020c-1a8c-411b-962d-9b7cbd4a3a16,,19/08/2023 08:59,19/08/2023 09:01,19-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a90a0e31-f9e2-4215-a1de-91dac6b5b407,Outcall,Feedback,UnProfessional Behaviour,"I am not happy ,  by Shopzilla and dilevery arjent ",e5e802da-066a-4ba1-bd8c-6c2651c06ef7,,19/08/2023 14:40,19/08/2023 14:49,19-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
200697ac-1d8d-4fc9-be32-2a866c9a7fa9,Inbound,Returns,Reverse Pickup Enquiry,,ac0813dd-e6f2-474a-9402-907ec94df68e,,18/08/2023 17:36,18/08/2023 17:39,18-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
5c088305-4e32-4839-a92f-26cb06e65a56,Outcall,Product Queries,Product Specific Information,,aed7cf86-f8ad-4442-b5ef-6e9699f21730,,19/08/2023 17:08,19/08/2023 17:15,19-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,2
851939df-e843-45b1-924b-28a645731364,Inbound,Returns,Technician Visit,Excellent supporting staff.,e02fee01-d63c-41c7-9fdc-166ba70422ca,,18/08/2023 20:08,19/08/2023 12:59,19-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
262fc945-1ecb-4433-a5a7-39f870cfc037,Outcall,Order Related,Invoice request,,bb1a2b24-fc2f-4af2-aaaf-ca51cb13e7b7,,19/08/2023 20:23,19/08/2023 21:25,19-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
692af2a3-5a73-427e-b979-6a78be4ab96c,Inbound,Order Related,Order status enquiry,Good ,24450e8c-f27c-4b66-bdd6-cef359703900,,19/08/2023 20:50,19/08/2023 21:11,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
ae929a03-6ea8-41d7-a580-5f47c092ea0b,Outcall,Returns,Return request,,574e15f9-345b-4638-a11f-c2287687b734,,19/08/2023 22:55,19/08/2023 23:03,19-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,4
be75d484-bada-485e-b422-10f4f1e48ddc,Outcall,Returns,Wrong,,d2700d72-41d9-435d-9d42-2517b5dbbf70,12/08/2023 05:11,18/08/2023 20:11,18/08/2023 20:21,18-Aug-23,BAREILLY,LifeStyle,1599,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
966cf689-a74a-4ebe-816e-816229024656,Outcall,Order Related,Installation/demo,,383f8982-4bd3-4818-abdc-533888d2c269,,18/08/2023 10:26,18/08/2023 10:32,18-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
f78c360e-d2c8-48ee-8655-22a942ff5bc3,Email,Refund Related,Refund Enquiry,,e159e16d-dd8a-404f-9ad3-8ec443c9b7f1,,19/08/2023 10:39,19/08/2023 12:21,19-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5e422aa3-9875-4345-976a-7ed8fc2fe37c,Inbound,Refund Related,Refund Related Issues,,c7af3904-f464-4142-9a05-24902c198560,05/08/2023 22:16,18/08/2023 11:39,18/08/2023 11:42,18-Aug-23,JALNA,Home,1470,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
ca3826fa-d2b2-4bb2-9ea9-78f8ff1779e8,Inbound,Returns,Return request,,d1f9cad8-4c82-47c3-bb10-b505f37ab912,13/08/2023 07:34,18/08/2023 07:06,18/08/2023 07:07,18-Aug-23,CHINCHOLI,Electronics,2999,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
3b391cef-8db6-41cf-8f4c-7cb34c6429f5,Inbound,Feedback,UnProfessional Behaviour,,1380587d-d06b-4215-a829-526db51c2708,27/07/2023 07:25,17/08/2023 19:26,18/08/2023 06:50,18-Aug-23,BANGALORE,LifeStyle,299,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
32a509bf-be1a-471c-917a-f4278fd7272d,Inbound,Order Related,Order status enquiry,,2232569a-182e-4230-9e5c-c54fdace16c4,,18/08/2023 20:19,18/08/2023 20:20,18-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
df051096-14ee-453b-99c2-66798d9480ba,Inbound,Returns,Service Centres Related,,cceb975e-a487-41b7-87a9-d0369b5bda8d,,18/08/2023 09:44,18/08/2023 09:48,18-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
e5a5b84b-1693-480d-adbf-67b0c3f6f085,Outcall,Order Related,Delayed,,e3c1635b-16cf-456d-af40-4fe35414f78a,,18/08/2023 10:06,18/08/2023 10:07,18-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
fa20c2fa-4b3d-431d-b58f-0b93c79ce8b2,Outcall,Order Related,Seller Cancelled Order,,898fb430-41cd-40af-b419-4ed2ce78f39d,,19/08/2023 11:09,19/08/2023 11:15,19-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
164e598a-b7bc-45ac-9e9d-7e727c30997e,Inbound,Product Queries,Product Specific Information,,e2811d87-c327-46a9-a7b3-17eb9fbbcc00,,19/08/2023 16:49,19/08/2023 22:33,19-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
43463e2f-d1a1-41f8-8eb3-7c3da6d8339a,Inbound,Order Related,Installation/demo,Good ,7f087aac-69bc-4ae6-ba2b-a785630955d7,,18/08/2023 11:11,18/08/2023 11:35,18-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
2ea03f7e-613c-4f3b-b8ca-77a1ee131314,Inbound,Returns,Missing,Good,a7357555-5def-4092-b3ee-9b6abfb399f5,,18/08/2023 21:24,19/08/2023 00:30,19-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
af708a7d-c0bd-4ecf-8544-a60f457fd54f,Inbound,Cancellation,Not Needed,Staff batterBut delivery not be batter,68a47757-0454-4812-b837-7fca07111ac8,15/08/2023 07:25,18/08/2023 09:54,18/08/2023 09:55,18-Aug-23,MEERUT,Mobile,9039,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6724b165-8110-47a3-af25-b9a2cc0d6538,Inbound,Order Related,Delayed,,09094b76-cdeb-45c0-b349-528e37d4c5ee,13/08/2023 16:16,17/08/2023 18:07,18/08/2023 07:27,18-Aug-23,DEHRI ON SONE,Books & General merchandise,134,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
46c388eb-4fb3-4511-be4d-e181a5fee390,Email,Refund Related,Refund Enquiry,,25e442f3-be32-45e8-ada5-5994e4cf7826,14/08/2023 10:57,18/08/2023 13:44,18/08/2023 13:57,18-Aug-23,MORADABAD,Books & General merchandise,1795,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
2cd52e77-708d-4413-82fb-62d7b5c50032,Inbound,Payments related,Billing Related,,d204ec62-6781-4dca-9d4d-b7f6b1ccaa83,,19/08/2023 09:47,19/08/2023 09:55,19-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
3a01db45-ecc7-4e91-ae4d-43af547bcc7d,Inbound,Returns,Reverse Pickup Enquiry," , information ",ec90b07a-3f76-4c16-b088-4405f5b0c488,,19/08/2023 16:46,19/08/2023 16:47,19-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
55078826-5ec1-49b7-abc3-3dafffdc52d3,Inbound,Refund Related,Refund Related Issues,,3eddf73f-d35a-47a0-a46b-d617d72fd7bc,03/08/2023 11:24,18/08/2023 08:16,18/08/2023 08:21,18-Aug-23,MAINPURI,Electronics,4399,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
36e8f620-a116-4530-b68a-976f7e03aa1d,Inbound,Returns,Missing,,b5fa40f3-2463-4a8e-9db8-03d86b83518c,,18/08/2023 23:48,18/08/2023 23:54,18-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
4c88468d-f527-4c3b-941d-b5dad9db7b77,Outcall,Refund Related,Refund Enquiry,Thank you for providing good customer service and provide information about any query ,279adfa2-f0b4-46e3-bf67-e71ba38c6cd0,,19/08/2023 18:56,19/08/2023 18:58,19-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
7a521258-f51e-4e19-b8b9-f078403d17e4,Outcall,Returns,Return request,,c45baea0-0e18-430f-8000-fe78e03a93d4,,19/08/2023 20:46,19/08/2023 20:49,19-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
38a81d2d-1fb2-47ff-977a-98466b8712d1,Inbound,Returns,Reverse Pickup Enquiry,Good job,72f404ce-6244-403b-8e44-1edc556e95ce,,16/08/2023 20:51,16/08/2023 20:58,16-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
32990764-988f-45d4-a994-b987860afdcf,Inbound,Returns,Reverse Pickup Enquiry,,bba0852d-b24a-49e7-81a1-4c020f8c0185,,18/08/2023 09:41,18/08/2023 09:58,18-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
433a35a7-6276-46b3-bfb4-0fd8bf5a419e,Inbound,Returns,Reverse Pickup Enquiry,,2b6790b2-013d-4912-b871-d3188412e604,,18/08/2023 22:43,19/08/2023 00:01,19-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
e50fe77e-abce-4bc1-8a6a-c29974825cb6,Inbound,Returns,Reverse Pickup Enquiry,Very polite executive,98133b2e-6a3b-4213-aa72-9be53088c7a6,,19/08/2023 14:19,19/08/2023 14:20,19-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
8a69bd58-f0d3-48e0-92b9-c0ae5042c2bb,Inbound,Returns,Reverse Pickup Enquiry,Please kindly resolve my problem as soon as possible,f74d5d64-c8dd-4a04-9c03-f9dc6f27c061,,18/08/2023 09:45,18/08/2023 09:46,18-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4053c9c0-c9b8-4687-8cc3-b2bb2ad22212,Inbound,Returns,Reverse Pickup Enquiry,Wrong product delivered.  Control your sellers.,ba470961-55ed-4855-99e7-a94a8ab3e735,,18/08/2023 19:05,19/08/2023 10:36,19-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
8fd3c5c0-8cf8-4108-8e38-f3d2e0ac8bab,Outcall,Returns,Reverse Pickup Enquiry,The email which was told to me to contact pegion coustomer care is slightly wrong please mail the right emai with right spacing too so that I can claim my warranty ,6cffabe5-b4b9-4bd8-831b-fca82fc16254,,18/08/2023 20:20,18/08/2023 20:56,18-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
32c2b26f-d02c-4b7e-a286-8173796d497e,Inbound,Returns,Missing,,3aa7240d-1711-4e01-ac57-406559eb7a77,,19/08/2023 10:59,19/08/2023 11:04,19-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,4
fd88aa0d-cee8-4ae4-83cb-896d1eed7223,Inbound,Product Queries,Product Specific Information,Call disconnected no one call me back,04961362-c833-41e4-8ed5-838618a7f719,,18/08/2023 11:11,18/08/2023 12:04,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
e30beacb-53e2-4549-b05a-081743109d31,Inbound,Cancellation,Not Needed,Thank you for fastest delevery ,a43c6726-566b-4412-a1c7-faf97f5dee63,,18/08/2023 11:15,18/08/2023 11:16,18-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
3a9a296a-d4a6-43dd-8710-dd1e6467cd8d,Inbound,Returns,Reverse Pickup Enquiry,,5aaeb275-6d7c-43c5-b895-78ed23492513,,18/08/2023 22:07,19/08/2023 02:42,19-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
8f9ab56e-9be5-4cfe-bb4d-0fc848252290,Outcall,Returns,Reverse Pickup Enquiry,,2b45be40-0188-4f17-b19a-3096c42a14e0,,19/08/2023 17:14,19/08/2023 17:22,19-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
87b980f7-7452-4481-9160-c943936da648,Inbound,Order Related,Customer Requested Modifications,Awesome ,05222000-03bb-48ea-a3ad-c28ad7e7a3e1,,19/08/2023 13:30,19/08/2023 13:52,19-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
94e647a2-6674-41e2-a2df-bc3da9ca3c63,Inbound,Returns,Return request,Worst services you guys giving ,cabe5e75-b25a-4dc5-ba38-d6151a5273f0,11/08/2023 12:06,16/08/2023 14:48,18/08/2023 13:11,18-Aug-23,AHMEDABAD,Home,174,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,1
8004b74f-5cd6-4432-b723-da25d98d8c46,Inbound,Payments related,Online Payment Issues,,b8f70f75-db45-46d2-b268-a6a7c3f96fe3,,18/08/2023 16:27,18/08/2023 16:28,18-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
b788c8c8-319f-4f45-aad3-2c0b3a660c1c,Inbound,Returns,Missing,Happy with customer care solve my issue within 5 minutes ,b4b8d4ba-af2a-4e88-bb9b-f7a1c5245bad,,19/08/2023 08:37,19/08/2023 08:39,19-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
fbc35b0d-3cfa-41b3-99d6-08f1885c180b,Outcall,Returns,Reverse Pickup Enquiry,Very good ,8ca6c40b-4423-4cb6-87d0-1b8818ae0b72,,19/08/2023 19:14,19/08/2023 19:24,19-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
53ac0f96-2d70-4dac-a77b-d47eff075a37,Inbound,Feedback,UnProfessional Behaviour,,b5ff3241-f04c-41bc-b3c0-a8d06407e412,31/07/2023 09:53,18/08/2023 08:12,18/08/2023 09:01,18-Aug-23,SARAN,Mobile,12999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
a2c808a4-b06e-4093-a940-0b90ca3f808d,Inbound,Returns,Reverse Pickup Enquiry,Return shall be easy ,47f25d58-59c2-4883-b810-18713e70b93f,,18/08/2023 11:44,18/08/2023 11:47,18-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
82086b4f-75b5-4f1b-bec3-6344853714b5,Inbound,Returns,Reverse Pickup Enquiry,,fd225228-ac51-437d-8105-ecbb5ad2655b,,19/08/2023 08:53,19/08/2023 08:54,19-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
dd8036e5-c82b-4752-a1fa-fc6bbf5bca71,Outcall,Refund Related,Refund Related Issues,,fc0f1d5a-801f-4d9d-a566-1793f02d6cd4,,19/08/2023 10:29,19/08/2023 10:31,19-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
4ff9c038-bf6b-4ba0-8a09-a467ff641110,Inbound,Order Related,Order status enquiry,Very good for costomer service ,a2623302-7728-41d5-bf46-5070fa25fefb,,19/08/2023 12:06,19/08/2023 12:17,19-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
fee3575a-9ae0-4763-bcd2-882a976765f0,Inbound,Returns,Service Centres Related,Please try understanding the issue instead of pretending to understand,226a2ee5-4991-4dd9-8fca-afe7e32cfb31,,19/08/2023 12:36,19/08/2023 12:44,19-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
4f3d7351-3aed-4441-8536-2f92f03482a8,Outcall,Refund Related,Refund Enquiry,,c60c9758-5b21-4232-9dd1-6d98f49d5e18,,19/08/2023 12:55,19/08/2023 12:57,19-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
c7724045-d184-4e4b-8b1e-d0574ac7194d,Inbound,Order Related,Installation/demo,,5ca2b77d-928a-465b-abf5-446dce97cef8,,19/08/2023 18:56,19/08/2023 19:01,19-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,4
9adde872-51db-4da3-8210-01febc2b1a89,Inbound,Returns,Reverse Pickup Enquiry,,b8120565-f080-44e3-9cb9-74682fa4d43c,27/07/2023 18:17,18/08/2023 17:01,18/08/2023 17:03,18-Aug-23,JAIPUR,Home,569,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
567aaa17-654b-465f-8cf3-51bcba82cafe,Inbound,Order Related,Order status enquiry,You can\u2019t improve anything because improvement is not your cup of tea cheaters ,1f642c77-9cbd-4f7a-8985-4c77f9346d36,20/07/2023 09:50,18/08/2023 21:33,19/08/2023 00:05,19-Aug-23,GURGAON,Electronics,793,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
0c3b5ba2-44f1-4ca6-b1e0-cc4313121317,Inbound,Returns,Reverse Pickup Enquiry,,eb08baf1-eb99-4f4a-bc98-33d1de799556,,18/08/2023 11:38,18/08/2023 11:40,18-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
672ad097-1813-4ae2-8327-d6750f1bccef,Inbound,Returns,Fraudulent User,Yes my dear baat customer service,5ac52dd1-f852-4888-8b97-ac657a94e82d,,18/08/2023 20:02,18/08/2023 20:03,18-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
4d193692-de6b-4aba-a002-9360ef5e2a58,Inbound,Order Related,Delayed,,34649aa3-6d16-46de-86f5-3e258c2d059c,,18/08/2023 22:10,19/08/2023 08:01,19-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
2292bbeb-5dce-43c1-a9d5-e14e93c97b36,Inbound,Returns,Reverse Pickup Enquiry,Mera odar return nahi ho rha mujko mobile pasand nahi hai mujko refund chahiye ,8d159b36-0dc8-4a17-bbc8-ddc2f1ff68d0,12/08/2023 13:42,19/08/2023 14:17,19/08/2023 14:30,19-Aug-23,NEW DELHI,Mobile,1599,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
9b52d876-cc95-4566-a696-ef9e354d9982,Inbound,Order Related,Installation/demo,,6e6d2af8-ce01-4cf8-8f41-9e563581a49b,,18/08/2023 08:14,18/08/2023 08:20,18-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
5beac0cb-ed15-4776-a2a8-45c1b45e8e47,Inbound,Returns,Reverse Pickup Enquiry,,c71ecca6-ce4f-4904-8afa-95b85d9c4a68,,18/08/2023 10:31,18/08/2023 11:02,18-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
2539121c-53f5-4f4c-82e7-af738b253494,Inbound,Returns,Reverse Pickup Enquiry,,c6c8cc17-5ad5-451d-83ac-244ef0c689c0,,19/08/2023 08:35,19/08/2023 08:36,19-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
03c5ff30-fb9b-455d-a6ec-3340564522e6,Inbound,Returns,Reverse Pickup Enquiry,Reduce my time tu manage this order ,3ff7ea42-c7cf-4adb-9c1b-870513147a7b,,19/08/2023 15:08,19/08/2023 15:18,19-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
c2078be4-cf37-4ffd-b1b6-94e1e183ca3e,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,e9586c9f-8235-4ed5-8929-cf7d5f36a2c9,,18/08/2023 13:54,18/08/2023 13:56,18-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
a0eda6e4-a3df-49c0-abb9-ef9519ad2925,Inbound,Product Queries,Product Specific Information,Please be supportive to customer. We believe you. ,f6e23457-fa54-4ad2-8221-6c197677be40,,18/08/2023 14:24,18/08/2023 14:25,18-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
f0c50423-82bc-4701-a09a-563fc483907f,Inbound,Shopzilla Related,Shopzilla Rewards,,5043ace4-adf9-47c0-a850-d9b5a52387ae,,18/08/2023 14:59,18/08/2023 15:00,18-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
eef20f3e-d10c-4007-bf1a-869f18183470,Outcall,Returns,Fraudulent User,,8ce812da-a8fe-47c8-b9e1-01a43131b634,,18/08/2023 20:13,18/08/2023 20:16,18-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
e302b32a-7388-480e-a4c3-21bafe9e2c90,Inbound,Returns,Reverse Pickup Enquiry,,61ae2ed8-2103-4881-bab8-471dc19abbfd,,19/08/2023 09:37,19/08/2023 09:41,19-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,4
05f43871-efbe-4fba-b981-9aeae2a069a0,Inbound,Returns,Reverse Pickup Enquiry,Good service ,390e8494-f725-4bb6-a842-70d5609b1308,10/08/2023 01:18,19/08/2023 13:11,19/08/2023 17:24,19-Aug-23,MAHABALESHWAR,Home,1777,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
682b09df-9ac3-4108-8d17-4ab5d1be578c,Inbound,Order Related,Installation/demo,,d58d8677-dc92-4d54-bf1e-2cf6b812ead8,,18/08/2023 10:21,18/08/2023 11:21,18-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,1
e9443cdf-d22e-4ec3-b687-6c70bf646de1,Email,Shopzilla Related,General Enquiry,,9a8302a6-0d5c-4275-9c49-ea67a5482666,,18/08/2023 14:31,18/08/2023 14:48,18-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
47cf5a2c-782c-4346-8884-9f00f0442b79,Inbound,Returns,Reverse Pickup Enquiry,,47951fc4-28d0-4181-b7cc-3da989e0ff95,,19/08/2023 06:12,19/08/2023 06:12,19-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
196e5c8f-c889-45fb-aa3c-ed43d01a6d65,Inbound,Returns,Reverse Pickup Enquiry,,0e64b1bc-63f3-4b19-8ec2-fb156560b915,,19/08/2023 13:22,19/08/2023 14:01,19-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
22aea78e-c445-4db4-828c-68af2ebba266,Inbound,Refund Related,Refund Enquiry,Very nicely talking with him ,050484d0-59ef-4419-95fc-2d5e6f303b23,,19/08/2023 15:50,19/08/2023 15:51,19-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4bd1985d-de89-4ac0-b0e6-74d63feaa283,Inbound,Returns,Service Center - Service Denial,Delivery boy was not Good with his responsibility ,e795c4fc-3fd2-47ca-8af1-d6725a58855d,,19/08/2023 16:47,19/08/2023 17:25,19-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6456a7c4-9972-4455-85ee-dafc04304472,Inbound,Order Related,Unable to track,,2db7b547-def3-4a0d-85ff-593f877dfb33,30/07/2023 19:19,19/08/2023 09:14,19/08/2023 09:26,19-Aug-23,VASAI,LifeStyle,1439,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
38f25d6e-b92c-4d62-80cc-d1b4a8b802af,Inbound,Returns,Reverse Pickup Enquiry,,4bc4ec6f-4a80-492d-9049-7e41bf351c15,01/08/2023 17:43,18/08/2023 10:03,18/08/2023 21:59,18-Aug-23,MADHUBANI,Electronics,899,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b8417f17-4388-4688-980c-22bb7167c15f,Inbound,Order Related,Delayed,Very bed,0346be3d-549f-4372-8dee-d0598f8d29ba,,18/08/2023 08:47,18/08/2023 08:49,18-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
e47ad227-beb0-49cc-a464-cb023dbd60b2,Inbound,Returns,Reverse Pickup Enquiry,,e91ed4a2-c057-4f1c-a1c7-28df14f2d048,,18/08/2023 19:16,18/08/2023 19:17,18-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
456db810-00ff-4010-b5ea-5efb9a863755,Inbound,Order Related,Seller Cancelled Order,,05a63a3b-00bb-482a-a51d-3e563e6325fb,,18/08/2023 06:55,18/08/2023 06:58,18-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
8fa10bf0-281e-49cb-91a2-5f50f18c0245,Inbound,Cancellation,Not Needed,No,54484aac-f2b1-4a94-94ec-1c9dc4640eca,,18/08/2023 19:28,18/08/2023 19:30,18-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
c8f3b758-7132-4984-b18c-4284002fa58a,Inbound,Returns,Reverse Pickup Enquiry,,565ac9d9-9a1a-46e1-ac0e-3e54b7d4bea0,,19/08/2023 11:21,19/08/2023 11:25,19-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,5
2f51a862-89d2-4dec-b83d-08186ee99272,Inbound,Returns,Reverse Pickup Enquiry,Good ,dd075fa4-ba02-49fd-a24e-7c9db5d8e9af,,19/08/2023 12:31,19/08/2023 12:32,19-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,3
f5ebfba2-f26f-44dc-b804-5b37f105ea9d,Email,Feedback,UnProfessional Behaviour,,d628c4bb-6542-41d3-b1ee-3e913cc7f586,,19/08/2023 18:20,19/08/2023 18:21,19-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
f49c0cc4-fe54-4d07-a469-f60ead9d161a,Inbound,Returns,Return request,,9fcad434-3d8c-422f-b5c6-cb781d1c96b0,30/07/2023 20:21,19/08/2023 18:40,19/08/2023 18:44,19-Aug-23,HANDWARA,Electronics,1399,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
c55de954-4a65-4ccf-9743-ed1d562e2818,Inbound,Order Related,Delayed,Delay in refund is not good for customer relation and services,d560915e-ad02-4759-8f4f-726a25211ade,15/08/2023 18:19,19/08/2023 08:28,19/08/2023 09:00,19-Aug-23,NEW DELHI,Mobile,18999,,Kevin Cook,Mia Patel,John Smith,>90,Morning,1
40bcdc08-b635-4780-ba51-34cf730dac5c,Inbound,Product Queries,Product Specific Information,,f4740c5f-e326-4fa2-9209-2cda3c20c310,,17/08/2023 22:22,18/08/2023 11:41,18-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
48138523-2ffa-419b-9df8-d54afebb5aed,Inbound,Order Related,Delayed,Exicutive positive response but Shopzilla (Logistics partner) very bad service ,23d1d12d-ffd1-4b19-8398-6740eeef9589,,18/08/2023 22:07,19/08/2023 15:16,19-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b9d40c26-4c2b-4b1a-82e1-4498d3b46a0b,Inbound,Order Related,Order status enquiry,Very helpful ,05ae358d-9845-41d3-bb70-a72d0fdbc69f,,19/08/2023 13:08,19/08/2023 13:12,19-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,4
4aff557b-bc52-4c27-84d2-02f31580a3cc,Outcall,Order Related,Delayed,She was awsm in conversation ,a1c03360-c7df-4836-8350-f6343245915b,07/08/2023 21:24,19/08/2023 07:29,19/08/2023 07:29,19-Aug-23,LUCKNOW,Books & General merchandise,810,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
7d70e228-0dad-4210-b84a-8e86297a292b,Outcall,Returns,Technician Visit,,07bbf371-0579-4b2a-9471-577a6e2eb6f4,27/07/2023 14:56,19/08/2023 11:05,19/08/2023 18:30,19-Aug-23,JAIPUR,Furniture,9499,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fcf90629-a566-4d1f-bf43-cb58ab88b2b9,Outcall,Returns,Return request,,27ad11cd-d5b6-434f-8cc9-19ae9de68ccf,12/08/2023 10:51,19/08/2023 10:26,19/08/2023 10:29,19-Aug-23,DERABASSI,Electronics,899,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
8c88fca0-6ce8-491d-b48e-9160b65eeeb3,Inbound,Returns,Reverse Pickup Enquiry,,c12ff60e-527f-4079-b8b7-20ecd3eab7b2,,18/08/2023 08:23,18/08/2023 10:11,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
3698a9d1-927c-4b4b-9b63-ca59e7ebf711,Inbound,Shopzilla Related,General Enquiry,,5c379eeb-f749-461e-93ee-90230eaa57f9,,18/08/2023 12:36,18/08/2023 12:38,18-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
fb5e4638-71fd-4db1-a43f-1ca6120eb945,Inbound,Returns,Return request,,b681b0e9-1014-4ddf-a95f-384393d9b032,,18/08/2023 17:18,18/08/2023 17:21,18-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
c3b603e1-04c7-4f21-b7d5-4044bc6511b3,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer care service ,5c495998-0ec7-4816-b92c-e3324cf8add5,,19/08/2023 00:33,19/08/2023 02:34,19-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
2b101eec-b0ff-41da-b253-ca21c0836dcb,Outcall,Returns,Reverse Pickup Enquiry,Bed Experience from Shopzilla ,8ebf6f8e-8491-4d9d-8cb2-b9c4890498e2,,18/08/2023 02:08,18/08/2023 13:00,18-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,1
7711ce70-199b-415a-acbe-befa1b424552,Inbound,Returns,Return request,Vishal is a polite nice being and helped me with my query.,24615901-e3b5-4571-a831-2654766972a3,,18/08/2023 09:10,18/08/2023 09:22,18-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
9a0e1953-35a7-474f-a0f9-1f7318bbdf25,Inbound,Order Related,Order status enquiry,,e82db898-c68e-483f-b27c-dd78212624a1,,18/08/2023 14:20,18/08/2023 14:21,18-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
7a4b91e2-11f4-48df-b784-5ab5036c5685,Outcall,Refund Related,Refund Enquiry,,c13f941e-75d1-47c1-9fbc-b7c3d5cc6c16,,19/08/2023 15:33,19/08/2023 15:35,19-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
93291d71-99de-4674-b175-cbd701088c50,Outcall,Returns,Return request,,cc64fd49-dc50-4c93-bb7e-943e6cbdf1b2,04/08/2023 09:13,18/08/2023 14:35,18/08/2023 14:47,18-Aug-23,DHANBAD,Electronics,899,436,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
dccd3399-dead-47e4-9970-3a5d579f6be4,Inbound,Returns,Reverse Pickup Enquiry,Support Team Very Good,5931f4e5-fa34-4147-b8f9-29ec6e00cd48,,18/08/2023 12:48,18/08/2023 13:24,18-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
6227f1c5-f3fc-4d9f-9ad4-2868eb775fad,Outcall,Returns,Reverse Pickup Enquiry,,7eecc25b-b928-4022-8c0a-90ec5d931619,,18/08/2023 15:21,18/08/2023 15:22,18-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
6a24c62f-f170-49ff-89cc-3abf5266df39,Outcall,Offers & Cashback,Affiliate Offers,,e3235bc4-f249-42a6-86d2-32b4867a7e20,,18/08/2023 22:32,18/08/2023 23:51,18-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
9ec32026-447f-4bae-91c4-fbfe2c17dc67,Inbound,Order Related,Order status enquiry,,b79bcf09-7f96-4c9f-a7f5-25e06b6192aa,,18/08/2023 12:29,18/08/2023 12:54,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6fdd91ea-febc-4d48-b0b5-9abbcce16f08,Inbound,Returns,Reverse Pickup Enquiry,,692f75dd-1a08-48c4-a470-74ef3972277d,,19/08/2023 09:22,19/08/2023 09:24,19-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
25ced098-dcf3-4df5-a2f6-876d49ef9c03,Inbound,Order Related,Delayed,,f8b340bf-170f-4e63-8989-deb0ce6ec348,,19/08/2023 18:54,19/08/2023 18:56,19-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,2
9d12c20b-49bb-4714-b938-d6da8f5e9c13,Outcall,Order Related,Installation/demo,,2fbde379-6e71-409f-a31c-3c6618bb085a,06/08/2023 00:07,17/08/2023 10:50,18/08/2023 10:47,18-Aug-23,DHULE,Furniture,5889,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
c6c6ea66-111b-42fb-b149-14f8aea8161b,Inbound,Returns,Reverse Pickup Enquiry,,2651b624-26c9-4be4-922e-3285ef8fbbf3,,19/08/2023 19:47,19/08/2023 19:50,19-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5673cdd7-d1a2-4dd8-91cd-c1142a25b73b,Inbound,Returns,Reverse Pickup Enquiry,Customer service executive cut call without resolve my issue.,2833c83a-b63c-49f0-a5b9-01e0fa50a2b8,,18/08/2023 11:50,18/08/2023 11:53,18-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
0c998456-39b3-454b-8f5b-0f6b686b1c15,Inbound,Returns,Reverse Pickup Enquiry,,ff411956-8e88-4333-b2dd-7d7ac9640ecd,,18/08/2023 12:09,18/08/2023 13:42,18-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
1c61053e-cc2f-42ad-ad7f-f92c53212029,Inbound,Order Related,Invoice request,,5245c80e-3502-4ce1-b813-a89653ce4735,,19/08/2023 07:49,19/08/2023 08:44,19-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
aa012720-9440-4981-b52a-c0d1a612667e,Inbound,Cancellation,Return cancellation,,9e49f65b-ecec-4c53-a66b-9e4b02af933b,,19/08/2023 12:34,19/08/2023 12:37,19-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,4
16157aad-624d-4aad-8a46-0d01165e6b23,Inbound,Returns,Fraudulent User,Ni,593668c6-7606-4bbd-bda2-f0b4fbc708e4,,19/08/2023 21:47,19/08/2023 21:48,19-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
41b33992-8fe8-4f65-a3e0-4dd2253c5364,Outcall,Returns,Reverse Pickup Enquiry,,c1bcd935-9d68-48ed-9be4-72474f2a6f1d,,19/08/2023 23:49,19/08/2023 23:57,19-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
ca1fd79a-0094-405a-909d-0390926eebd6,Outcall,Returns,Reverse Pickup Enquiry,,e6cf6c92-d9c2-47ac-bec1-42b963975830,,19/08/2023 23:51,19/08/2023 23:55,19-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
f650f934-71cc-472c-b78c-79c72bead0c9,Inbound,Order Related,Delayed,Very good,97d46fa9-56cc-48f8-bbdd-09b30ea1a70b,08/08/2023 22:51,19/08/2023 10:12,19/08/2023 10:13,19-Aug-23,JAUNPUR,Mobile,9999,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
fe045344-0b79-4ccd-8789-df0cc345322e,Inbound,Returns,Return request,,d2bb47ca-f293-42bf-92dc-d6b2b8da55d8,,18/08/2023 20:55,18/08/2023 20:56,18-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9bb8a19e-325f-4a46-a984-1048f95265d4,Inbound,Order Related,Order Verification,Customer care cut my call ,ad463f87-8583-4af7-9453-8743f5c02683,,18/08/2023 21:37,19/08/2023 06:28,19-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
0a0c8162-ff17-431c-b6ee-9fd83350fe2a,Inbound,Returns,Reverse Pickup Enquiry,Good,c1b7ea2d-0f99-46e6-90fb-56e224e938d2,,19/08/2023 08:21,19/08/2023 08:37,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b101e504-c856-495a-8ffd-179756ae2bb9,Inbound,Returns,Reverse Pickup Enquiry,,9cdecbd9-7be2-4265-9399-db693b8d1bc7,,19/08/2023 10:06,19/08/2023 10:12,19-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
8d5e1699-f689-47a5-b039-c58aecc30c5c,Inbound,Returns,Reverse Pickup Enquiry,,2b2338d2-6077-4fe1-b4b4-0995d774a3c8,29/07/2023 07:33,18/08/2023 16:41,18/08/2023 16:45,18-Aug-23,NEW DELHI,LifeStyle,1399,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
ec9332e7-f072-4e93-b595-c2764c999664,Inbound,Returns,Missing,,e44006f5-40bf-4eb6-8afd-cdfbe3877e19,12/08/2023 14:33,17/08/2023 13:33,18/08/2023 10:12,18-Aug-23,BARAMATI,Books & General merchandise,580,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
5424ba6b-eb5e-4b8e-a84d-0d77f3f109e0,Inbound,Returns,Fraudulent User,,ef9483a9-3e8b-4324-82ed-64f757530bdd,,18/08/2023 11:44,18/08/2023 11:49,18-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
d6a8f051-b9a1-4bee-862e-c743ae8ed5a9,Inbound,Feedback,UnProfessional Behaviour,,b27ddf38-fa32-4d71-847e-28063cb6a79e,,18/08/2023 17:51,18/08/2023 20:56,18-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,2
d2cbdf0b-cbbc-41bf-ba38-500db165b0e7,Inbound,Order Related,Seller Cancelled Order,Thankyou for hearing my voice ,41bee114-ac46-4c63-8c1a-44bdecdcd042,,18/08/2023 19:45,18/08/2023 19:46,18-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
095d567b-faf0-4dd5-b68a-b822c703b5e7,Inbound,Order Related,Invoice request,no support Shopzilla customer my product are no replace and retrun,03caf855-bfe3-4edd-b379-52d655997202,,19/08/2023 12:26,19/08/2023 18:38,19-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,1
c497e002-3e94-49c5-bffa-9dd025106b3b,Inbound,Order Related,Installation/demo,Poor customer service,efd078e3-ef42-4785-b1c4-6bd410a7ab7d,,19/08/2023 22:36,19/08/2023 23:35,19-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,1
9069372b-1d42-422a-8b8f-35141d368a78,Inbound,Returns,Reverse Pickup Enquiry,,b380c2ab-ca6a-4bf8-b64d-d08f608b05b9,02/08/2023 21:17,19/08/2023 10:38,19/08/2023 10:40,19-Aug-23,BANGALORE,LifeStyle,499,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
cb1d05f5-1bab-45b1-b0c7-4c27b44e8db7,Inbound,Returns,Return request,my call partner helped me very well,b216426e-3dcb-4fd6-868f-af0e7121486d,,18/08/2023 15:13,18/08/2023 15:17,18-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
be2aca11-1a52-4c3c-83b8-f08ebfc97f24,Inbound,Returns,Reverse Pickup Enquiry,If 0 was there I would have given big zoro,68f98100-cf72-400b-82ec-d8cbaacfe5ae,,19/08/2023 09:09,19/08/2023 09:14,19-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
4cf6565c-69d6-451c-936b-7e3c584779bb,Inbound,Product Queries,Product Specific Information,Annoyed with ShopzillaI will not buy any product from Shopzilla in future,af44d9e3-a70d-453e-b9e6-f617e8358956,,19/08/2023 11:43,19/08/2023 11:44,19-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
a70bfb54-54ae-4384-a268-82c8d086d43d,Outcall,Product Queries,Product Specific Information,,56faf013-818c-4fef-9c1f-33afb2d6f633,,19/08/2023 11:45,19/08/2023 11:52,19-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
7bacb064-30bf-43fa-bd87-2902a7e6e54b,Inbound,Returns,Reverse Pickup Enquiry,Over All Good ,ab9d32ce-82e2-47cb-9d89-b557d2aff8a2,,19/08/2023 16:48,19/08/2023 17:04,19-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cf061822-7f5b-456b-894d-60e9b431c5d7,Inbound,Returns,Missing,,6f8d1a1c-dd5c-4214-a7a6-51b128092978,,18/08/2023 15:29,18/08/2023 17:34,18-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
c8694c10-85e2-49d0-9ebb-14b69f51fae6,Inbound,Order Related,Installation/demo,,0d1de25a-0e7d-4d26-94af-6bed5beaf002,,18/08/2023 15:41,18/08/2023 15:58,18-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,1
c877d967-f27b-4254-82aa-06a400412537,Inbound,Returns,Exchange / Replacement,,ddcbc734-f7a6-430c-ac58-937d21eaa578,,19/08/2023 13:49,19/08/2023 13:58,19-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
f71173c8-0195-4888-a53f-1bea799eebaf,Outcall,Returns,Service Centres Related,Good ?? ,df47568a-f0e3-4214-ba53-4702d9bc9654,,19/08/2023 16:29,19/08/2023 16:29,19-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0005baaa-3006-4ba8-b3e5-35080f0a323c,Inbound,Returns,Reverse Pickup Enquiry,,9eef19df-4a51-48d1-a069-082f752920c9,,19/08/2023 18:38,19/08/2023 18:52,19-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
673ac127-b222-475e-8367-25073c08e090,Inbound,Order Related,Invoice request,Good service,228d6250-9738-4f0f-bea9-d62a86f6f913,,18/08/2023 13:00,18/08/2023 15:20,18-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,4
d4cb5228-fea9-419b-aee8-a95500b7bf30,Inbound,Returns,Return request,Achaa lga bat krke mera case bhi solve kiya ,3298df84-ba2c-4b12-bcef-1dd247727b1a,,18/08/2023 17:52,18/08/2023 17:53,18-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ad25c11b-f6f7-45a2-b056-817424318fec,Inbound,Returns,Reverse Pickup Enquiry,,b0bcfee3-0605-4a07-ab63-5fd0e2bdf061,,19/08/2023 11:19,19/08/2023 19:14,19-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
9c33d45a-11a9-4cb0-aec9-f67fc71dd85a,Inbound,Product Queries,Product Specific Information,,c8ccb549-e481-41d8-bea8-54a4f14fd37a,,19/08/2023 13:29,19/08/2023 13:49,19-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b93a45ae-fcc1-4e2e-8814-bebaf6c53562,Inbound,Refund Related,Refund Enquiry,,941cb394-e47a-44d4-824c-e22a369184a0,,19/08/2023 16:43,19/08/2023 16:47,19-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
6966490c-7448-4697-a2ee-5f10055dfae4,Inbound,Returns,Fraudulent User,,be669058-476f-47f4-a5d1-55e4e30af5d4,16/08/2023 22:22,17/08/2023 17:44,19/08/2023 18:32,19-Aug-23,GHAZIABAD,Books & General merchandise,81,,William Morris,Ethan Tan,John Smith,>90,Morning,5
e9299156-e94c-48a4-9eac-869d9606d070,Inbound,Returns,Reverse Pickup Enquiry,,990a625c-c5f2-4a58-8c57-92b4d3bcd7fd,,18/08/2023 12:46,18/08/2023 12:48,18-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
90d6653e-1fab-4de3-ae14-18a76f11400a,Outcall,Returns,Return request,,c390222b-a083-41c4-ba27-fa7f4552949b,,18/08/2023 13:24,18/08/2023 13:28,18-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
e4049ada-ad45-4ea4-b0d1-eedff2995acc,Inbound,Product Queries,Product Specific Information,I am completely satisfied with your customer care executive they helped me in every way regarding my order. Thank you.,6908129b-1e0e-4458-8a5e-ea7428111ba4,,18/08/2023 23:57,19/08/2023 00:04,19-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
705636b2-c6ea-481b-86c6-719682c2d240,Inbound,Returns,Return request,Request to add Compulsary open box delivery so that we dont face any issues relating to return as the product we ordered is slightly different from the image available on the order screen.Just because of this issue i am unable to return my Product.,82ee5f29-042d-49bd-99ae-aec04c87fc18,,19/08/2023 11:39,19/08/2023 13:58,19-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8c8a5522-814d-4f0a-814a-5d2e33234975,Inbound,Order Related,Order status enquiry,  sarvish,4af4e258-9593-4052-bd15-bdbf87fadeba,,19/08/2023 15:46,19/08/2023 15:47,19-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
c414ab2a-3113-4c83-882b-0e4707d42b99,Outcall,Returns,Reverse Pickup Enquiry,,1c3e6abf-8a76-40c4-9942-66d1e4551e10,04/08/2023 02:31,17/08/2023 12:57,19/08/2023 02:19,19-Aug-23,KOLKATA,Furniture,13999,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
b2f7f78e-987e-4978-bd2d-11d53ae5f681,Inbound,Order Related,Installation/demo,"Shopzilla show product details and under policy 10 replacement offer but not working policy Shopzilla perches productMy order delivery 8/7/23 and my issue show 10/7/23 and contact Shopzilla castomar saport and next 3 days visit technical see my issue and technical inform Shopzilla but my issue not resolved and replenishment reject,Next day contact ShopzillaNot received my issue and no contact me, next time I use chat and repeat apply contact me and Shopzilla contact me and my complete resume or technical visitsLucking my issue inform to Shopzilla but my issue not resolved under policy ShopzillaMy TV not working Chromecast Bluetooth WiFi and Heng power of bigger problems but not resolved issue only sorry and sorryAnd my 10 days policy is closed ",e93a6c18-7652-4074-866e-6188655b000a,,18/08/2023 12:31,18/08/2023 13:25,18-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
94367c25-844e-4bbe-96fb-959b908c2eca,Inbound,Returns,Reverse Pickup Enquiry,,a7d5bfc5-a096-4c65-b79d-beeb0fb6fc41,,18/08/2023 17:16,18/08/2023 17:21,18-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
71f4e742-e5a3-4076-a18f-ccb59f2797cc,Outcall,Returns,Missing,,2edaea64-155f-4ee6-a564-75b1946babf2,,19/08/2023 21:38,19/08/2023 21:40,19-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
f72e9bdc-552a-44bb-a7bd-398575bd0d90,Inbound,Returns,Reverse Pickup Enquiry,,d2bd24c4-699b-4ad6-a058-471f49ff39d5,11/08/2023 22:18,18/08/2023 17:29,18/08/2023 17:30,18-Aug-23,BHUBANESWAR,Electronics,999,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
fad05b6d-72c8-48d2-a772-e1c5939d163c,Inbound,Others,Call back request,,13e07ffa-0f7c-41d5-b9c2-eb78c3244c85,,18/08/2023 09:49,18/08/2023 11:52,18-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,3
ff88c7c7-2554-45fa-8860-7a6f2b5d3786,Inbound,Refund Related,Refund Enquiry,Nice voice and before this I interact many of the Shopzilla team but they are not supportive this agent is good,ad5a5d24-bbc3-4647-b7c8-60f53a588985,,18/08/2023 10:58,18/08/2023 11:00,18-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
1a3d20d9-03cb-47c3-b7f7-582d5d587e9c,Inbound,Returns,Exchange / Replacement,Great ,9cd094b9-56e3-4531-bf24-b13a4daf8c75,,18/08/2023 21:19,18/08/2023 21:24,18-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
53a39e9a-76f8-4451-8706-761ec7d2a6ef,Inbound,Refund Related,Refund Enquiry,Payment is not recive my bank account,78695c57-7dde-465b-8312-4d2a7f2a4dd6,27/06/2023 08:27,19/08/2023 11:21,19/08/2023 11:26,19-Aug-23,EAST CHAMPARAN,Electronics,1599,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
049ebc78-0566-4cbb-b09e-998e91ab96bf,Inbound,Returns,Return request,,d8cd2b23-6106-4a99-a1a3-58bcc70ea399,06/08/2023 09:41,18/08/2023 09:49,18/08/2023 10:01,18-Aug-23,DURGAPUR,Electronics,1199,,John Jones,Aiden Patel,John Smith,>90,Morning,4
18bd959a-24bc-4cf4-8c89-f47063b67efb,Inbound,Order Related,Delayed,The product reaches   and yet no delivery at my place.It is aredicu,3032813d-69bb-4aa5-9fec-a33aa9f8283d,,19/08/2023 13:25,19/08/2023 20:53,19-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,2
e78da108-314b-4ad7-a12c-0a844fda13e3,Outcall,Refund Related,Refund Related Issues,,8de91791-766b-42a9-9550-8a392e91eb4e,,18/08/2023 17:40,18/08/2023 17:45,18-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
702e64b1-275e-4f4f-b679-940d7e1bc2ee,Inbound,Returns,Return request,,cda286d5-def3-4814-8b9c-c5f4d8085312,,19/08/2023 17:04,19/08/2023 17:15,19-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
41b65717-3713-4c6f-8668-dcacbefd84b3,Inbound,Returns,Reverse Pickup Enquiry,Not return my order,472facfe-5225-489c-92d2-462bad1caab2,08/08/2023 11:59,15/08/2023 19:17,18/08/2023 22:25,18-Aug-23,VARANASI,Electronics,499,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,1
4c58fd5c-6560-45e8-a0c0-1e64b080ed63,Inbound,Returns,Reverse Pickup Enquiry,Nice behavior ,0a778977-c5e0-4cfa-8582-cdfcf7dbe16f,29/07/2023 02:17,19/08/2023 13:00,19/08/2023 13:13,19-Aug-23,JODHPUR,Electronics,664,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
f9b0dcc1-aca6-47ee-8d8a-f63a172e6060,Inbound,Order Related,Delayed,,ac7484d7-66f2-4ef2-b91a-fbb422af5ea4,,19/08/2023 11:59,19/08/2023 12:07,19-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
35f5fa4d-ff6a-40ab-a48b-27d41350dfd3,Inbound,Feedback,UnProfessional Behaviour,,1cb10f5f-e113-49e8-9685-db6f39acde0c,,18/08/2023 12:36,18/08/2023 13:19,18-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
da76b410-2d8a-480b-8c37-0cb2cce76034,Inbound,Refund Related,Refund Enquiry,Mera refund abhi tak mere account   aaya yah bahut kharab service hai,ed7c4562-cc29-4bcb-a57c-9b09578ac9dc,08/08/2023 10:09,19/08/2023 13:38,19/08/2023 13:52,19-Aug-23,VARANASI,LifeStyle,395,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
12954f70-e676-4cb0-9dc4-3e1a2c6e8d14,Inbound,Order Related,Invoice request,,777391e8-ec1c-485a-9b4e-74e64d39c8b0,,18/08/2023 12:39,18/08/2023 12:42,18-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
8586e6a0-d849-4890-ab38-f316fc43e2cf,Inbound,Order Related,Priority delivery,Very good service ,599450f7-9202-4b32-be48-41315a25e1ff,13/08/2023 22:21,18/08/2023 14:46,18/08/2023 14:48,18-Aug-23,GUWAHATI,Home Appliences,1415,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7cd55cf4-47af-46d2-a939-63ad05f96008,Outcall,Payments related,Online Payment Issues,,ee7e0789-d8ac-4db5-a1ac-8bb8664ee896,,18/08/2023 09:35,18/08/2023 09:37,18-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
601288f0-9142-4a5e-a79d-6c583e0c1898,Inbound,Returns,Return request,No,cc89ff80-3018-4ffc-b3b3-1e35395a734b,,19/08/2023 13:34,19/08/2023 14:11,19-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
6e85c584-b821-4410-8500-f5de29731908,Inbound,Returns,Reverse Pickup Enquiry,Don't let me wait for your services and resolve the issue as quickly within 24hours.,8e2244e1-8741-4aeb-b9d1-2c98e6c3ea7a,,19/08/2023 10:31,19/08/2023 10:32,19-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
abfa9849-6893-4132-8da7-fbb7a7fc431a,Inbound,Returns,Reverse Pickup Enquiry,,942074e3-5901-472b-b232-99c32e33918f,02/08/2023 23:41,18/08/2023 17:51,18/08/2023 19:49,18-Aug-23,NANDURBAR,Affiliates,213,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
24ce61f2-c7be-4788-9ae2-ae11ac128de3,Inbound,Returns,Reverse Pickup Enquiry,I amCheated,2ed40989-840f-482b-8273-907a34380dca,,18/08/2023 11:40,18/08/2023 11:49,18-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
3b8dae89-9897-4c8c-9c23-36a9c5dce038,Inbound,Returns,Return request,,02f2a4d0-12dc-4e17-8145-ebcc6fb9709a,,19/08/2023 13:16,19/08/2023 14:19,19-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,4
5d8a55c7-2685-4716-8bd6-9c1f5793a33b,Inbound,Returns,Reverse Pickup Enquiry,,2c67dbf7-8cb3-45bf-a098-0afb8740c922,07/07/2023 07:26,17/08/2023 13:55,19/08/2023 08:00,19-Aug-23,HYDERABAD,LifeStyle,469,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fce43b7d-5009-4062-b00a-917390adf3ca,Inbound,Returns,Return request,Hi I am very unhappy with yours customer care they didn't resolve my issue simply they try to escape from the problem and try to close call and waiting for feedback. Courier person handover only two pairs of shoes instead of four pairs of shoes then I raise concern to yours customer care but they taken request for replacement for delivered two pairs of shoes. But your executive said that after replacement four pairs of shoes was delivered on September 1st. But in your app showing only two pairs of shoes was delivered on September 1st. Another two pairs was already delivered on 14 August. Simply escape my issue and taken replacement for two pairs and close the call from yours end. This is very very unhappy situation for me . I didn't leave this matter until my issue was resolved.........,448ef84e-41d9-4c94-89df-d791257e4aee,11/08/2023 14:47,17/08/2023 14:32,19/08/2023 02:43,19-Aug-23,PRAKASAM,LifeStyle,299,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
33d9c88c-d4eb-479c-b67e-1ac934cc4dc3,Inbound,Returns,Reverse Pickup Enquiry,,3c544c1f-74ec-4ed9-98f7-eb54e98c1280,07/08/2023 08:13,17/08/2023 18:51,19/08/2023 21:00,19-Aug-23,PHAGWARA,Electronics,1399,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
640c538d-5f8a-4583-a181-b03f69a46c64,Inbound,Order Related,Installation/demo,,11b603d6-c6f8-4b3d-9d6b-cdafe9fae0e9,,18/08/2023 08:40,18/08/2023 08:56,18-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,2
ec0a5a86-d65c-4d86-a5da-f3a54071f917,Inbound,Refund Related,Refund Enquiry,,49739310-9767-4498-8f4c-4627e0ec2ff8,,18/08/2023 10:11,18/08/2023 10:12,18-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
44959e12-8d0d-4abc-91a5-9a15997f41f8,Inbound,Returns,Reverse Pickup Enquiry,Unhone meri help ki h aage pta lgega,14c935d7-123b-40af-90ce-7b852648fa19,,18/08/2023 12:56,18/08/2023 13:01,18-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
5f7548cf-d7f6-4d53-94e3-ca51223bab23,Inbound,Returns,Return request,Nice guys,d152725d-0eca-48eb-9d5f-44c25bfc78ec,,19/08/2023 13:02,19/08/2023 13:05,19-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
aeca149c-8658-4795-a4ba-ce684f36b9af,Inbound,Returns,Reverse Pickup Enquiry,,85021e57-3eaf-401e-a7cf-58d2dbd0ee89,12/07/2023 10:06,17/08/2023 14:47,19/08/2023 05:25,19-Aug-23,KUNKURI,Books & General merchandise,569,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
0298d2f5-8605-4dac-8b26-1d29824e7538,Email,Returns,Missing,Nice Help by the mam,6e041ea9-b66b-4b3d-b39d-792e1162c152,,18/08/2023 12:35,18/08/2023 12:36,18-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
29798dde-365f-4bc7-b4f8-5c7f1c82f4ef,Outcall,Returns,Wrong,,47906641-25c4-46d1-b9e2-e8e03050a2f4,,19/08/2023 17:09,19/08/2023 17:11,19-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
59fad6aa-f587-45ee-b173-0190769f8da2,Outcall,Returns,Reverse Pickup Enquiry,I am trying to return my product since 8 August but can't return my product and not reach to customer care executive ,1188cfbd-40c8-4e65-924a-ddd8fd8c0e4c,05/08/2023 14:49,19/08/2023 02:12,19/08/2023 02:46,19-Aug-23,MAHESANA,Home Appliences,10790,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
9b21ffbe-1d02-4085-98d6-5dcd4c65a3b8,Inbound,Returns,Return request,,fe2c0904-bea5-47cb-985f-31878269f416,12/08/2023 17:20,18/08/2023 12:12,18/08/2023 12:22,18-Aug-23,JAIPUR,LifeStyle,850,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
f08b34a4-da0f-49ca-8d12-9347ee0f8b65,Inbound,Order Related,Order status enquiry,,5013680e-3508-47a2-b592-e4093b681cda,,18/08/2023 08:50,18/08/2023 08:59,18-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,3
14372536-043a-4f3b-a372-ec47df56d8cb,Inbound,Order Related,Invoice request,,40fbd4ac-ea6d-40ce-9e39-67151a8d7c1b,,18/08/2023 13:13,18/08/2023 14:07,18-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,1
ef8611e8-8a67-4745-9839-3809e1ae5326,Inbound,Returns,Reverse Pickup Enquiry,good,30e06d4d-5f3e-430b-b45c-11d6de60af53,,18/08/2023 14:12,18/08/2023 15:12,18-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
aa0b297c-96a8-44e6-b97a-ce1944d05be7,Inbound,Payments related,Online Payment Issues,,a8057861-ac65-46b4-8d70-37f43b139724,,18/08/2023 14:56,18/08/2023 14:59,18-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
2651e240-2343-40e4-8ec9-1a357791aff3,Inbound,Feedback,UnProfessional Behaviour,,2349300a-fe18-4331-af4b-79d6a0b9b231,,18/08/2023 17:54,18/08/2023 17:58,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,3
da280c08-52cd-43c4-8db9-74758c1f2749,Outcall,Returns,Missing,,ab324c57-5ad7-49a7-a71b-87e7e23b69a1,,18/08/2023 23:03,18/08/2023 23:49,18-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
3334a13f-237a-417d-8ccc-b0ed2ef153f4,Inbound,Returns,Return request,Overall great experience always shopping with Shopzilla...keep it up the good work.,9c53a5ab-5852-45e9-af84-5849b8a61192,,18/08/2023 14:31,18/08/2023 14:36,18-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
0a6dfdc9-2cc7-4f97-9130-da6f961fe83b,Inbound,Order Related,Order status enquiry,,873ee324-78de-4b12-a9a2-bad78f1a298b,,18/08/2023 19:09,18/08/2023 19:13,18-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
42ce80e6-7745-44bd-a184-1a3d1f2ef511,Inbound,Order Related,Seller Cancelled Order,,9055f828-8194-4a32-b9c1-1cfadd5d3ba7,,18/08/2023 19:46,19/08/2023 12:19,19-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
86cc5301-fad3-496a-a67b-fb193b5f76fd,Inbound,Returns,Reverse Pickup Enquiry,Issue does not resolve,dbd9e1bf-9629-4445-91fd-8d8f7f32b8e1,,19/08/2023 14:10,19/08/2023 14:12,19-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
e5180590-c746-41a4-b55d-d50be8562dc2,Outcall,Returns,Reverse Pickup Enquiry,Very good ,11fee724-e2d8-4f97-a6e7-32fe56f7dda2,,19/08/2023 21:58,19/08/2023 22:00,19-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
6dec0ba6-ba8f-47e0-b2b6-a56622d296af,Inbound,Order Related,Delayed,I am very very disappointed by the approach of Shopzilla in resolving the issue.from one and half month but no result I dint get refund till now it is not yet solved,1758fe3e-3d97-41d5-83ec-42221e8ef1ce,26/06/2023 19:14,19/08/2023 16:41,19/08/2023 17:06,19-Aug-23,DEOGHAR,LifeStyle,299,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,4
e1a4d9e8-4ff1-42eb-ac3f-bc179cd34080,Inbound,Cancellation,Not Needed,,edef6c24-edb7-46ef-b4b4-e3b8f1a3f6ef,06/08/2023 19:57,18/08/2023 10:45,18/08/2023 10:53,18-Aug-23,PASCHIMI SINGHBHUM,LifeStyle,1574,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
bef903ce-69af-49c0-bed4-1b48d64609a3,Inbound,Returns,Reverse Pickup Enquiry,,3a536b5e-515e-4989-8e32-2ab47a86e568,22/06/2023 22:09,17/08/2023 19:18,18/08/2023 16:29,18-Aug-23,ROORKEE,LifeStyle,2069,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e5a15113-1e97-4c7b-9466-74e36a34eb5b,Outcall,Returns,Reverse Pickup Enquiry,,63552864-13c7-4af4-aedd-532a8ad54827,,19/08/2023 14:42,19/08/2023 14:43,19-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
2f7a03ee-417e-40bb-bc0c-99b1bc456a00,Outcall,Returns,Reverse Pickup Enquiry,Nice worker Fully supporting,9a728a93-3004-4537-841e-09defbe310f3,,19/08/2023 23:50,19/08/2023 23:54,19-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
fc5acac2-3ae5-4ce0-a6dc-e2eea6819401,Outcall,Cancellation,Not Needed,,ace138b8-2d0c-43bf-bbcf-bf6503883aad,,18/08/2023 19:09,18/08/2023 19:09,18-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7e10d26d-2feb-493e-b204-c6d4f9cb8c67,Inbound,Returns,Fraudulent User,Very good,a6bf1edf-49b6-41fb-bfce-648a58b7f116,,19/08/2023 09:45,19/08/2023 09:48,19-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
9d528e63-5a86-4919-93e6-32c434599b2c,Inbound,Returns,Reverse Pickup Enquiry,,9ac908a1-4814-4c1f-b5eb-ff9b5dd8338f,,19/08/2023 17:49,19/08/2023 18:02,19-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
48aec7a4-5178-4ef7-958c-b91023c0d35b,Outcall,Returns,Reverse Pickup Enquiry,,33bf9e5d-2f74-41c0-8a25-23643316257b,,19/08/2023 23:06,19/08/2023 23:07,19-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
b671fd74-1665-476f-9959-c1ed63b9b671,Inbound,Returns,Reverse Pickup Enquiry,,4aec02f4-7f49-49a7-ae93-1378d52d0b59,,18/08/2023 20:51,18/08/2023 21:02,18-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9593f2ce-434b-4fd8-8924-994e32bfe0b7,Email,Returns,Reverse Pickup Enquiry,,282204d4-5c46-4cd1-a133-05e4e7986ac9,,19/08/2023 15:02,19/08/2023 15:17,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
c0d87fe0-b64b-4929-8b12-a85557566043,Inbound,Returns,Reverse Pickup Enquiry,,e5dbf3b8-b084-44ed-8126-3292056e2a71,,19/08/2023 14:47,19/08/2023 14:50,19-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
24bab421-f790-4ea5-a793-2f11542971bd,Inbound,Order Related,Order status enquiry,,0ef9f1ff-9fda-4e0d-91d9-3259b7ecbc00,14/08/2023 16:20,18/08/2023 10:49,18/08/2023 10:52,18-Aug-23,KOLHAPUR,Mobile,9999,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
068ca0bc-31e2-484f-ad32-40dfb4fbce30,Inbound,Order Related,Order status enquiry,,652308d0-ca88-4c10-a2f0-04f8e09b3a6e,15/08/2023 22:37,18/08/2023 16:14,18/08/2023 16:15,18-Aug-23,RANGAREDDY,Books & General merchandise,174,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
130866a3-17ae-4f6d-aff3-99c32554b9db,Inbound,Returns,Service Centres Related,,1d36ee8d-1534-4462-9e09-90710d1b78c4,07/08/2023 23:12,19/08/2023 14:55,19/08/2023 15:17,19-Aug-23,BHAVNAGAR,Electronics,6499,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
acefb741-5212-4ffc-acd0-badc70e425fd,Inbound,Returns,Reverse Pickup Enquiry,,ab3b25a6-d82c-457f-97ab-edd8f06b5238,,19/08/2023 19:31,19/08/2023 19:39,19-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c0b75219-795f-46bd-a955-7d12f636e0c6,Inbound,Returns,Missing,He resolved my query very nicely,9c8bfa3f-f807-4c3d-9077-53c49d7e30bb,,19/08/2023 21:36,19/08/2023 21:38,19-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
10a60918-edcf-4174-b5ba-62557780ce3c,Inbound,Refund Related,Refund Enquiry,tq ,0c88d290-0de8-489a-94d6-ef666ea0b436,11/08/2023 16:42,18/08/2023 11:42,18/08/2023 11:46,18-Aug-23,BILASPUR,Home Appliences,1974,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d3a5d287-dff0-4829-b750-e9971eb782d3,Inbound,Returns,Reverse Pickup Enquiry,,ac7cd92a-ac4d-41b0-a2c1-f1afc3139f17,10/08/2023 12:37,17/08/2023 18:05,19/08/2023 07:01,19-Aug-23,CHATRAPUR,LifeStyle,319,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
5b2f270c-d475-4256-84d7-7be4d5343e3f,Inbound,Returns,Reverse Pickup Enquiry,,d832489e-5450-4ba9-a426-bbae0132a2a9,,18/08/2023 11:35,18/08/2023 11:38,18-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6bffa29d-b19e-402f-b0dc-8dfe1739e91b,Outcall,Returns,Return request,,ce35e39f-dea9-4c7a-a478-98d3566f51d3,,18/08/2023 15:14,18/08/2023 15:39,18-Aug-23,,,,507,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
0fabb28f-5c8f-42f6-9701-b130da4fa091,Outcall,Returns,Reverse Pickup Enquiry,,76992fcc-d6b5-45af-b276-a36be2630d46,,18/08/2023 16:38,18/08/2023 23:58,18-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
9f6f46cb-687c-4cdc-a0d8-c398e20b159a,Inbound,Returns,Reverse Pickup Enquiry,Without any prior information tickets are being closed without any resolution.,c28e72d9-9f56-480c-a5dc-9263df250f8c,02/08/2023 14:22,18/08/2023 19:11,18/08/2023 19:29,18-Aug-23,HYDERABAD,Affiliates,65,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,3
775d77c2-0039-4862-9311-3b2158b1cb98,Email,Returns,Wrong,All good,133800ed-cc38-4c34-9a62-92edf542ef05,07/08/2023 20:16,19/08/2023 08:06,19/08/2023 08:06,19-Aug-23,MALAPPURAM,LifeStyle,1095,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
4aaf2922-3aa6-44ec-bd10-3e0a22874fdb,Inbound,Refund Related,Refund Enquiry,,b99beb06-718a-4388-ab32-4340bc386490,,18/08/2023 06:31,18/08/2023 06:34,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
a149c76c-6387-47ea-b54f-1c1939382e7d,Outcall,Order Related,Installation/demo,i will file a law suit for the scam you did with me related to my recent purchase,202a51d3-53a3-4f37-8351-cba32aeea4cf,,18/08/2023 23:52,19/08/2023 00:04,19-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,2
9d7a02d4-5c25-4076-94bb-17df7fe1ce6b,Outcall,Order Related,Delayed,,3b8eb30f-f698-4d18-af74-bcf119caecd6,,19/08/2023 11:27,19/08/2023 11:28,19-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
7f4cf858-f55d-4851-8c63-bdf7b9cf0b03,Inbound,Returns,Wrong,Good behaviour ,5aa5d01a-5814-4314-8963-68b229d43a65,,19/08/2023 16:13,19/08/2023 16:16,19-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
edcb7818-e6c5-4a5f-9caa-87f5c9496d61,Inbound,Returns,Missing,,dedb2bcd-8fae-40ad-b1fb-ff7ab8914c13,14/08/2023 11:07,17/08/2023 19:08,18/08/2023 05:26,18-Aug-23,KOTA,LifeStyle,569,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
4cb4a49d-cc9d-4ef0-9a3a-772cee1da997,Inbound,Returns,Service Centres Related,,c632ebf1-928a-4852-99ff-887ec7495e19,11/08/2023 19:34,18/08/2023 19:00,18/08/2023 19:09,18-Aug-23,HARIDWAR,Mobile,8499,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b428b85a-1369-442d-9408-c00807c22d21,Inbound,Order Related,Delayed,No comments ,14c8535d-3bac-4f0a-8ae1-1d7bfbaaed1f,31/07/2023 15:25,18/08/2023 16:37,18/08/2023 16:41,18-Aug-23,LUCKNOW,Books & General merchandise,779,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,4
d35fed0f-4c18-4ca5-920a-1cec0c2fce62,Inbound,Returns,Reverse Pickup Enquiry,,d612347f-9ec4-4c96-9427-15fd8a036428,,18/08/2023 09:15,18/08/2023 09:19,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
30351c0b-166b-4673-92bf-f38c6cce9f99,Inbound,Returns,Return request,Next time deal with same costumer support ,7e884c73-cf7a-433e-8cd0-3884881e0ec1,,18/08/2023 13:22,18/08/2023 13:31,18-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
8dd33aa8-35bf-4565-889e-cc13bd83da8b,Inbound,Returns,Reverse Pickup Enquiry,,0d985af8-44c0-4ada-af30-38a31ab88993,,19/08/2023 08:11,19/08/2023 12:55,19-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
55d3f572-a7e3-421e-8209-f580857b6ca1,Inbound,Returns,Reverse Pickup Enquiry,,7f25be8b-d6c8-4663-9bf6-bb4d3700fb45,,19/08/2023 18:26,19/08/2023 18:27,19-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
38adee68-9ae8-4e6b-8171-ef0ce854c2a9,Inbound,Returns,Reverse Pickup Enquiry,,1ff057a7-0e05-4197-aef7-75d217c579c0,02/08/2023 18:08,18/08/2023 17:24,18/08/2023 17:25,18-Aug-23,CHENNAI,LifeStyle,525,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
a1be9db8-d88a-4374-987d-cd6e00aca3b4,Inbound,Returns,Return request,,2fae9a55-20de-475d-9d9d-94ce13f2c314,,18/08/2023 11:50,18/08/2023 11:58,18-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,4
7fe66472-1745-4a1a-9db3-08a28759155c,Inbound,Returns,Reverse Pickup Enquiry,,c2331ba5-b56a-4df7-b8a4-43b6cbf16813,,18/08/2023 13:09,18/08/2023 13:34,18-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
be8629ab-c845-4d6e-bbd2-d94807f030d5,Inbound,Returns,Return request,,5b274627-d022-4fea-ba3c-5b746a01fd56,,18/08/2023 15:56,18/08/2023 19:28,18-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
a8238282-3f60-4cb4-85f5-ce07be79c260,Inbound,Returns,Fraudulent User,,5f48895a-866e-4905-9830-099a7ba7bf91,,18/08/2023 20:42,19/08/2023 07:58,19-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
78ef57a7-380c-467d-8685-d9a55db4b71f,Inbound,Returns,Reverse Pickup Enquiry,,2c13c642-bcf5-48a5-bd89-a0bacb5850b6,,19/08/2023 09:33,19/08/2023 09:34,19-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,2
ad20f1a3-a7e4-46e6-a636-fa4799b96ba2,Inbound,Order Related,Invoice request,,4918ee4e-3e26-48fd-b7fd-38a557840f84,,19/08/2023 16:04,19/08/2023 16:13,19-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
3f492192-dec3-4c6b-a540-97d63614df43,Inbound,Order Related,Delayed,,06e9181f-e24a-4b70-a07c-b4f47219789a,,19/08/2023 19:37,19/08/2023 19:54,19-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
059d864a-194c-4e00-a87e-08094f112e21,Inbound,Cancellation,Not Needed,,501dfeb1-b47d-47d2-8a30-cb10e877b1e0,13/08/2023 21:15,18/08/2023 18:51,19/08/2023 07:04,19-Aug-23,INDORE,LifeStyle,249,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
e9dc9c25-6795-4e2b-9f6e-6e6f052dbdd4,Inbound,Returns,Return request,,6c2c5573-f876-4d6e-9e86-37898970540c,03/07/2023 23:55,19/08/2023 12:28,19/08/2023 12:34,19-Aug-23,MUMBAI,Electronics,3299,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
45410ea9-909f-48b8-9a36-1c0947290d6b,Outcall,Returns,Return request,,f78f44cf-d595-4550-89c7-117202e90792,,18/08/2023 11:16,18/08/2023 11:20,18-Aug-23,,,,508,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
fd76bcb9-ea5d-40f3-bada-14a6590d332a,Inbound,Returns,Exchange / Replacement,,4e6d425c-75fd-48fd-b045-52510a3aa093,,18/08/2023 11:50,18/08/2023 12:04,18-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
7e1c0c27-0db0-40ed-9e2f-908ab3c29d21,Outcall,Returns,Reverse Pickup Enquiry,,42db656f-8cf3-4b21-adce-a11c8ccf1e52,,18/08/2023 12:22,18/08/2023 12:30,18-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
40d1a73c-d03a-4205-b7aa-2edcbc10db47,Inbound,Feedback,UnProfessional Behaviour, My refund issu  Not resolved  after five month ,93d979fb-9fea-4655-b005-ab54209861e0,,19/08/2023 17:17,19/08/2023 17:26,19-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,1
9cbe6a8d-0d0d-4ffc-b285-5d3e0dc7b5d7,Inbound,Returns,Missing,,c7b76052-e9ac-4f20-90b3-1272bb1e4806,,18/08/2023 12:58,18/08/2023 13:20,18-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
f1cb175f-05f7-401b-a6e5-4e2e52eadb3d,Inbound,Returns,Service Center - Service Denial,Please check product and add orginal product image. I am share my bed experience share or all social media platforms. Shopzilla is very bed product sale. Not trusted Shopzilla.,67ceb3be-3381-494b-8108-0d5aa4202560,,18/08/2023 12:46,18/08/2023 13:28,18-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
07263b1d-3474-4228-985a-00060706bc4e,Inbound,Shopzilla Related,General Enquiry,,1c987f28-da40-4eef-bdb3-a01312a6e3cb,,18/08/2023 20:28,18/08/2023 20:31,18-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
643bf7ce-f866-4b6d-b3bf-36442b184380,Inbound,Order Related,Delayed,,6d4d91c6-9e82-4793-a3ea-4f14c83c7b5b,,19/08/2023 10:26,19/08/2023 10:31,19-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
626fab00-1eed-4afd-880b-c9160413dc74,Inbound,Returns,Fraudulent User,,32f80edb-50eb-4881-8e17-11f5b369f911,,19/08/2023 13:51,19/08/2023 13:58,19-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
c7e0c597-a5dc-48b1-9625-1a7b4c5e3ee1,Inbound,Returns,Reverse Pickup Enquiry,,3c13865d-c769-41ab-9d49-b6cbb748403d,,18/08/2023 15:42,18/08/2023 15:43,18-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
dd22cb79-7975-4707-8e4c-e597071e09a6,Inbound,Product Queries,Product Specific Information,,6c855385-fe8b-4d62-98c9-8633630d4d49,,18/08/2023 21:40,19/08/2023 00:40,19-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
1da70eb2-679b-4e88-b371-67311b8a8014,Outcall,Returns,Reverse Pickup Enquiry,,1b50d5fe-8e4a-43e8-9137-0b76af186197,,19/08/2023 08:44,19/08/2023 08:50,19-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2bdef282-2681-4c29-bd88-86e0384c0c9d,Inbound,Returns,Reverse Pickup Enquiry,Very very good ,373c4965-ff54-4715-a4c4-db827ed1105d,,19/08/2023 09:16,19/08/2023 09:19,19-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f8f639fe-4fba-48ba-8059-65af0d025f51,Inbound,Order Related,Installation/demo,,8345f3af-8a67-4cd2-a9df-e0908cbc2ad3,,19/08/2023 15:19,19/08/2023 15:25,19-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
cf1a1a89-84ce-4dac-8bfe-dcad70913af7,Inbound,Order Related,Delayed,,4398ed62-81b8-461d-ad6f-c4f8ef79ffd8,24/07/2023 20:26,17/08/2023 19:06,19/08/2023 20:17,19-Aug-23,AHMEDABAD,Home Appliences,11990,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
97bed3cf-50f8-4b96-b2d8-e830412c819e,Inbound,Order Related,Delayed,,1335f27f-ab5d-4ae0-a3f4-04e247abfdbe,14/08/2023 10:59,19/08/2023 10:01,19/08/2023 10:26,19-Aug-23,HYDERABAD,LifeStyle,4410,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,3
03ef1f42-02ee-4ec0-a1ef-4187c3b5a858,Inbound,Payments related,Online Payment Issues,????? ?? ,5e3c8459-006e-44a3-a10b-e449146463c7,,18/08/2023 07:12,18/08/2023 09:02,18-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
829a498f-201c-48d4-9ef2-b556594ce688,Outcall,Refund Related,Refund Related Issues,,d6c36b6b-7491-4cef-8bcc-81e5f089e78d,,18/08/2023 09:44,18/08/2023 09:46,18-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
e9f257ed-d325-4d15-8b30-1d2c957e31ab,Inbound,Returns,Reverse Pickup Enquiry,,609573af-2d8f-42d3-b08b-3a645e4c9e03,,19/08/2023 09:41,19/08/2023 09:46,19-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f32560b3-98ad-4932-9597-f4e048754d6a,Inbound,Returns,Return request,,017dede9-c150-4f8c-b0e9-f2285145fca0,,18/08/2023 15:32,18/08/2023 19:25,18-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
0cfd1ff9-9712-4860-8a78-3629f1c5f19e,Inbound,Order Related,Order status enquiry,Try to speak more gently,7c26660d-f516-4966-88d2-71cb6df33816,,18/08/2023 16:40,18/08/2023 16:41,18-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
d55b7b89-6d35-4209-9532-476230de40ff,Inbound,Returns,Reverse Pickup Enquiry,,318ab14e-0a00-4e54-80ad-7ce888348716,,18/08/2023 18:56,18/08/2023 18:58,18-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
2aeefd1d-39f3-466e-ba61-15c1e62e1192,Inbound,Order Related,Invoice request,Mr   has resolved my problem very effectively and instantly ,d1604711-9ffb-4be1-8926-d581befb1ef9,,18/08/2023 18:59,18/08/2023 19:05,18-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,4
abc6153b-e236-4a81-9f32-cf6d54414a78,Inbound,Order Related,Delayed,There should be instant support for redressal,3fb0e696-1dae-462a-9e85-4ffd316c2c00,,18/08/2023 19:57,18/08/2023 20:25,18-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5be43ae4-0280-437f-b096-256cc54ff8e2,Outcall,Shopzilla Related,General Enquiry,"  ID and delivery message, cpin or delivery pin is putting blame on customers rather searching from the onscreen",84e59d3b-065a-4e3a-b303-6bc678ff7af1,,19/08/2023 02:39,19/08/2023 02:47,19-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,3
2088bd79-ca03-4142-b606-38609238f19c,Inbound,Returns,Reverse Pickup Enquiry,,97e6a099-fcd5-4461-ab1e-b26b3eae2101,,19/08/2023 07:47,19/08/2023 08:20,19-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
ace7d152-0326-4bd7-8e2d-d2824dcc0610,Inbound,Order Related,Delayed,,0a15d98d-f201-4024-b6cf-4e87eb9eb2cb,,18/08/2023 13:31,18/08/2023 13:39,18-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
1cba4ef5-4bd2-4c09-b6a2-566639f3798f,Inbound,Returns,Return request,,8466ec6c-7bd4-434d-9750-434ede56cc2a,,18/08/2023 21:03,18/08/2023 21:05,18-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a4d0b31e-ad9f-4303-9c41-c2dc87826db5,Email,Order Related,Delayed,,bab1100c-9c76-4a2e-908c-5d33c0075033,09/08/2023 16:59,19/08/2023 13:37,19/08/2023 18:33,19-Aug-23,HYDERABAD,Electronics,639,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
6f2b063d-1500-4a1a-9b82-ea671e359641,Inbound,Returns,Reverse Pickup Enquiry,Excellent works  team for   I am happy for all ways and today now.carryone team   ????????,9695db4f-d744-44d1-a647-e1bcdc99a537,11/08/2023 13:06,19/08/2023 10:53,19/08/2023 11:27,19-Aug-23,NEW DELHI,LifeStyle,668,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
9bd16979-b05d-45c1-b5c4-a0c5c480c837,Inbound,Returns,Reverse Pickup Enquiry,Good,70765e0c-332a-4114-abf4-b51cb6150071,,18/08/2023 06:53,18/08/2023 06:55,18-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
0c3f211a-e721-41bf-86e7-119784581a36,Inbound,Returns,Missing,,eca8bcf0-d8c4-40ca-b9b4-c25033f62234,,18/08/2023 11:43,18/08/2023 11:57,18-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
e338b933-74db-45bf-8ce1-465e9bb5f059,Inbound,Returns,Reverse Pickup Enquiry,All products of Shopzilla is duplicate ,1ce45cad-eb06-406d-bbe7-4e271978e4dd,,18/08/2023 12:27,18/08/2023 12:29,18-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
2a2fb5b2-a9fd-407d-a498-383068161b37,Outcall,Returns,Missing,,d8dd4447-2ac4-4556-962b-3b76ce8f5740,,18/08/2023 14:52,18/08/2023 14:55,18-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
22dbdfc5-aa5b-4aee-a333-8bc188746afa,Outcall,Returns,Return request,Executive is good. I hope he maintains that quality in future.,b6e685e1-9585-41a9-8028-d9968a910f12,,18/08/2023 23:18,19/08/2023 14:30,19-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
12ade91d-45b2-4101-953a-c9ce22a910b4,Inbound,Order Related,Delayed,,803ae640-994e-4a1f-8aa6-0250c99af87c,07/08/2023 19:23,18/08/2023 06:16,18/08/2023 06:17,18-Aug-23,BANGALORE,Home Appliences,819,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
dc4221b5-4aa7-471d-bea8-abe58218a7e5,Inbound,Order Related,Delayed,,403063cb-216b-4860-a106-1b156204f488,12/08/2023 13:48,19/08/2023 13:40,19/08/2023 17:49,19-Aug-23,HYDERABAD,Home,125,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,3
e00ed70a-b2ba-4a0c-ab55-b0763dbecced,Outcall,Shopzilla Related,Signup Issues,,471f11d1-0e86-4b4c-86d3-401b88a0ae42,,17/08/2023 19:32,18/08/2023 10:39,18-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
809ddce1-255a-4a83-9465-839227f1ec84,Inbound,Feedback,UnProfessional Behaviour,Worst service ,79b7799e-e5b0-4113-89e0-d314dcd2171c,,19/08/2023 15:22,19/08/2023 15:23,19-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
676d6d32-9279-470f-a537-977b72e03789,Inbound,Returns,Reverse Pickup Enquiry,,04a57c5a-4f08-413a-8c9d-48159427f038,,18/08/2023 17:19,18/08/2023 17:32,18-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
b9a3c52a-95e3-43ca-a11f-68dd60805ec4,Inbound,Returns,Reverse Pickup Enquiry,,154f3c83-d379-4f40-8769-8eadabea6a70,,19/08/2023 09:15,19/08/2023 09:18,19-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
4243a1aa-0476-41b4-841b-44f5b31b2da6,Outcall,Order Related,Delayed,,31fd880d-a25c-4816-8ed6-3e1793aca9b5,,19/08/2023 12:33,19/08/2023 16:34,19-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a579ee2b-02e1-43e5-a24d-707925e48443,Outcall,Order Related,Order status enquiry,,60f226b0-94d3-4344-9877-c69e4fa94c11,,19/08/2023 22:47,19/08/2023 22:48,19-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1e30f628-9aa4-4581-b7f6-e0e3fec34664,Inbound,Order Related,Installation/demo,,b9299b06-b453-4c3f-b6ca-d0e2a32f7588,,19/08/2023 23:02,19/08/2023 23:05,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
c0295a71-5bea-4f7e-acf5-4243b4ed83b1,Inbound,Order Related,Order status enquiry,,e4457068-96fb-48b0-b8a7-080f8cf06791,,18/08/2023 10:41,18/08/2023 10:42,18-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
67a261f3-d1d1-4e66-a5f0-4e95851a99ca,Inbound,Returns,Fraudulent User,,00403ba8-9f44-4a1b-a775-554ed75607a9,,18/08/2023 12:00,18/08/2023 12:07,18-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
84827b85-fe25-47f7-84d1-7acc7ecb7f6d,Outcall,Returns,Damaged,,edbc0822-328e-40de-873e-107f4124789c,,18/08/2023 12:57,18/08/2023 13:15,18-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
3add567b-94c3-4af6-b624-244543a83a36,Outcall,Returns,Reverse Pickup Enquiry,Excellent customer care service ,7ce5ced0-1bcc-462f-9e0d-ee894043d09c,,18/08/2023 13:11,18/08/2023 13:14,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6589f245-607b-44f4-8dea-9480d2e1dd4e,Inbound,Order Related,Installation/demo,That customer support executive is so nice ??,53cce788-ff25-429d-b539-315f09540840,,19/08/2023 03:28,19/08/2023 03:30,19-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
0b1f83d8-2aea-427e-b43b-52babe85987d,Inbound,Returns,Reverse Pickup Enquiry,"Pathetic policies pathetic customer executives,  you need to work hard Shopzilla , worst shopping site ever",5768f944-cb54-4d91-8fa0-6d53e0f541a0,26/07/2023 23:56,17/08/2023 10:50,18/08/2023 12:47,18-Aug-23,JODHPUR,LifeStyle,799,,Timothy Grant,William Park,John Smith,31-60,Morning,1
0d3bfdf9-1d59-4180-a4c6-15da80063705,Inbound,Product Queries,Product Specific Information,,53882504-42db-466a-92ae-2e62701dd4a6,,17/08/2023 13:58,18/08/2023 10:55,18-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,2
b45037a8-6bbb-4319-958e-766440b32039,Inbound,Refund Related,Refund Related Issues,,879d922d-32ef-4ec3-a847-a2e60466aa4f,,18/08/2023 11:12,18/08/2023 11:18,18-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
ab26493c-81c9-4baa-925e-0fb1442f6cf1,Inbound,Returns,Reverse Pickup Enquiry,,6d99d4e4-c32f-4c9c-91e7-b56d97c1ee55,,19/08/2023 12:38,19/08/2023 12:39,19-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
82129685-175b-4bdd-bbf7-7d649430357f,Inbound,Returns,Reverse Pickup Enquiry,,998308e1-67d0-48d3-8b7f-89e8914b06c5,,18/08/2023 17:58,18/08/2023 18:26,18-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
fa1d93cb-45a5-4302-9071-772aac3f122f,Inbound,Order Related,Priority delivery,,6c8bc014-627c-4b4e-902c-3f955be43b5c,,18/08/2023 21:56,19/08/2023 07:33,19-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7fd51273-f8a2-44f5-b4ce-ad26c5a4a5a9,Outcall,Returns,Reverse Pickup Enquiry,Some good ????,77959df7-c957-476a-8235-796c6395692c,,19/08/2023 10:23,19/08/2023 10:27,19-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
ebb600f4-f4ea-4782-b092-c768ce76cc75,Outcall,Returns,Reverse Pickup Enquiry,,d24b06b3-9195-45bd-9f00-ce646fdf74de,,19/08/2023 10:35,19/08/2023 10:37,19-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
40eee935-6365-42e7-8bfb-6f93540d1a9c,Outcall,Payments related,Payment related Queries,,7bcd7a80-2ed7-4516-8eef-a71c50f352e6,,19/08/2023 19:57,19/08/2023 21:00,19-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dbde2c93-55dd-46d6-b302-63e08c987827,Outcall,Returns,Reverse Pickup Enquiry,,16680d62-74c4-4451-9e07-dff1f60c7971,,18/08/2023 12:24,19/08/2023 00:33,19-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
aff59ac6-7e52-4919-88a0-2b5a0980919d,Inbound,Shopzilla Related,General Enquiry,,3b75fcc7-94e6-4585-b318-51f6703bcad0,,18/08/2023 16:04,18/08/2023 16:17,18-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
35eb5442-7219-471d-9ec5-2d2a1f080d27,Inbound,Returns,Fraudulent User,Grocery item specially cookies are broke by delivery time so please resolve this problem ,d9587e35-d2df-47ba-878b-899675873be8,,18/08/2023 16:22,18/08/2023 16:53,18-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
060bc233-866b-4738-9e12-5d9ef8bf040e,Inbound,Returns,Reverse Pickup Enquiry,,ab1bd46c-4943-4794-9b90-ecb448f20cd6,,18/08/2023 21:01,18/08/2023 21:02,18-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
954a68c1-52ba-4b54-91a7-a4aca863dae9,Inbound,Returns,Reverse Pickup Enquiry,Please refund my request ,1e84396d-077f-414a-a826-bace6b86f2b0,,19/08/2023 10:13,19/08/2023 10:15,19-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
c0ebb101-862c-4f4f-a41f-8508ddb3bbb3,Inbound,Refund Related,Refund Related Issues,,a664761b-f2d0-4a11-a05c-6bd11140b7e6,31/07/2023 12:30,17/08/2023 20:50,18/08/2023 10:25,18-Aug-23,SRI GANGANAGAR,Books & General merchandise,269,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
3aa6ffd2-2525-4654-b5ea-dc18c47bf2e7,Inbound,Returns,Service Centres Related,Good talking ,0b59fd20-d714-4d01-9f71-95cff20dcbeb,,19/08/2023 07:32,19/08/2023 07:35,19-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
eae582f0-4b6d-4456-b24c-9d938596c0d3,Inbound,Returns,Wrong,,c4d274c7-1151-4258-acd2-ce175d10ce09,11/08/2023 23:59,18/08/2023 09:08,18/08/2023 09:49,18-Aug-23,AGRA,Electronics,1299,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
98b4a3e1-0f15-4428-a3fd-bd8147bbbea9,Inbound,Order Related,Order status enquiry,,2b1ba523-6182-4485-8b97-2b8555f8366a,,18/08/2023 18:42,18/08/2023 18:43,18-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
c6a588fe-29e9-45ae-b2b6-9a8ea9cc5972,Outcall,Returns,Reverse Pickup Enquiry,,86484c8a-ce2f-462e-9dea-f176b50f428f,,18/08/2023 13:42,18/08/2023 19:43,18-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
9a1db525-3940-42d9-a44a-89ebe891ad7b,Inbound,Returns,Reverse Pickup Enquiry,Very good ,417e40f0-b3be-4d35-8c54-62f4570798f0,,18/08/2023 16:57,18/08/2023 17:01,18-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
db174599-e385-463f-91d0-8e25d3d7639f,Inbound,Returns,Reverse Pickup Enquiry,Good ,64b43cdf-68c2-4355-ad1a-decb39877222,,19/08/2023 09:50,19/08/2023 09:53,19-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
2ac9e04b-265e-42a4-8ab5-3cceef27105f,Inbound,Order Related,Delayed,,8212b92f-3470-4e04-8503-c29dcebda63f,03/08/2023 21:37,19/08/2023 08:34,19/08/2023 15:56,19-Aug-23,BHANDARA,Home Appliences,7989,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
6b2abd94-6eaa-498a-8a28-852d2139d488,Inbound,Returns,Reverse Pickup Enquiry,,4d0fcef6-d9f0-4170-8f00-5d96c78cb663,05/08/2023 23:24,17/08/2023 14:23,18/08/2023 14:16,18-Aug-23,BHIND,Books & General merchandise,6399,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
34cdb0cc-6aed-4801-a2da-7133e4e07a97,Inbound,Order Related,Invoice request,,7af365de-6e9a-47cc-9e78-6f0c339dbf91,,18/08/2023 14:37,18/08/2023 15:08,18-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
226c9bbd-51fc-4a3a-a47d-a82f6b18639d,Email,Order Related,Delayed,,2491a403-2137-4c67-b812-7cacc9072df5,,18/08/2023 18:55,18/08/2023 18:55,18-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
b523ad3a-7763-442c-a337-bf52e2800243,Outcall,Order Related,Invoice request, ????,f3cfa8d9-4f9f-4aa2-91fd-8729a7f970e8,,18/08/2023 22:04,19/08/2023 00:57,19-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
d6c2afef-b5fd-4fd3-b744-1c184b7b1625,Inbound,Feedback,UnProfessional Behaviour,,b83e2cf2-2fbd-43bf-98ba-a4d47680c220,,19/08/2023 10:24,19/08/2023 12:13,19-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
12a2b352-1773-4e03-89a4-9261896d00bd,Inbound,Returns,Missing,,96fa595a-910b-41c8-b265-2849f4a79075,,19/08/2023 18:19,19/08/2023 18:25,19-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
e08aade0-fb34-4a1d-b925-29079d01155b,Outcall,Payments related,Online Payment Issues,,f5141ce4-71d9-475e-9f09-0c8f0e04934e,,19/08/2023 21:40,19/08/2023 21:42,19-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,1
e2dcd868-da02-4a8e-83b1-17191480cdf5,Inbound,Returns,Service Centres Related,,3f5e8846-3284-4974-a797-89aeaaa4808d,14/07/2023 09:29,18/08/2023 11:15,18/08/2023 11:17,18-Aug-23,MITHAPUR,LifeStyle,767,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
d48f088c-3dcb-4d9b-a201-842f1102184f,Inbound,Cancellation,Not Needed,,fbb78ec9-1446-414f-8a62-87eebe6a51b0,11/08/2023 16:21,18/08/2023 09:49,18/08/2023 11:28,18-Aug-23,BARGARH,Electronics,149,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
47b16372-762c-47a2-b3a4-2533d61d4c1a,Inbound,Order Related,Installation/demo,,a698eb53-15a6-4709-b52a-9dac92af68ad,,18/08/2023 10:31,18/08/2023 10:42,18-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8c06ce61-34bf-4292-9d41-3e07cf0c1266,Email,Returns,Wrong,,a4201e60-91d4-4af7-ae95-bf50b55545c2,,19/08/2023 16:54,19/08/2023 17:02,19-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8a018de7-9945-47e3-abef-fbac5f7f3346,Outcall,Order Related,Delayed,Unhelpful and rude customer care executive,e32b3e61-fa16-406e-a3d4-dbeece8cbe26,,19/08/2023 18:39,19/08/2023 22:24,19-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
af5055c4-38e4-4461-9d6c-e2c23f9e11f1,Inbound,Returns,Return request,,96f74767-ad1b-4e9f-bfd6-db6510bad236,13/08/2023 22:43,17/08/2023 18:20,18/08/2023 14:14,18-Aug-23,NEW DELHI,Books & General merchandise,280,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
c44f5174-bfdb-407f-a15b-baeea9f0e334,Inbound,Returns,Return request,,d4ecb8c8-ce60-4050-a8ad-d3870c81ddcc,07/08/2023 13:52,18/08/2023 15:43,18/08/2023 15:46,18-Aug-23,VADODARA,Home Appliences,8499,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
dafdedc0-c77f-4a27-8e8e-26851b5d1af4,Inbound,Returns,Wrong,,e2234eb2-99d9-48e3-a939-da41d8fb9100,,18/08/2023 13:10,19/08/2023 09:24,19-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e0fe3f3-aff6-422a-87b9-790e5c71b78f,Outcall,Returns,Return request,,08411217-2f65-4c64-946e-75c66baf3335,,18/08/2023 20:30,18/08/2023 20:35,18-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fa54cb1a-427f-47a7-813b-b1c54f754ef9,Inbound,Order Related,Invoice request,,5b8fa59a-dc39-4b60-88c9-67f5dc49287d,,19/08/2023 10:42,19/08/2023 10:53,19-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
78fb7b3a-6243-4297-80a3-3f8dde49ad00,Inbound,Returns,Return request,,02e45aeb-a252-4eb9-9441-846292ddf4a4,,19/08/2023 13:02,19/08/2023 13:04,19-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6d54061f-7ed4-4823-9cff-358657527a4a,Inbound,Order Related,Order status enquiry,,10b4b936-0b08-44a0-a217-219126c1f21d,12/08/2023 09:50,18/08/2023 08:06,18/08/2023 08:16,18-Aug-23,NAGPUR,Books & General merchandise,1899,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
5c3090e4-c628-4547-8f71-410dfefd85cb,Inbound,Returns,Service Centres Related,Good ,edbb7e53-5830-4030-bbea-906ce16d451a,26/07/2023 20:38,18/08/2023 14:48,18/08/2023 15:12,18-Aug-23,RATNAGIRI,Electronics,14990,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
90647d0b-d7b6-4659-b9b9-ca2f5d8c5581,Inbound,Returns,Reverse Pickup Enquiry,Apka bohot bohot dhanyavaad sir   problem solve ,ea137ef6-8ed1-44f1-afa3-72a15d0a36e4,,18/08/2023 19:10,18/08/2023 19:44,18-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
c9c19a49-b096-4518-8615-4ce9ba0983ab,Inbound,Shopzilla Related,Shopzila Premium Related,Your consultant did not understand problems ,32e70cfc-23b5-4a4c-a145-0cfd7225738a,,18/08/2023 17:42,19/08/2023 12:29,19-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
95227e5c-9e77-4b63-8dd1-1ab665ca824a,Outcall,Shopzilla Related,General Enquiry,Nice ,53875e0b-72ea-4b06-9251-9bb7e7198d80,,18/08/2023 18:51,18/08/2023 18:52,18-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
b8175385-abea-4efa-a40d-c73f7519dd58,Outcall,Refund Related,Refund Enquiry,,0582a57f-6e36-48df-8bca-4eba61565039,13/08/2023 10:02,18/08/2023 18:42,18/08/2023 18:43,18-Aug-23,SHAHI,Electronics,799,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3ba09285-a933-409d-be0e-279712c9981a,Inbound,Returns,Missing,Average ,07f92383-d6e1-4800-b6ff-9a131f871e5d,,18/08/2023 10:08,18/08/2023 10:10,18-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
0d186d85-42d2-4cfd-8a78-3e59141edcc1,Inbound,Returns,Reverse Pickup Enquiry,,ce47c922-51af-438c-a663-a4ba9b6baf4c,,18/08/2023 13:52,18/08/2023 19:30,18-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f77200b7-0f0f-4b41-b5ef-b9a8576b2da0,Inbound,Returns,Reverse Pickup Enquiry,Good ,bda40629-9eb6-4cef-9336-ddcaee14dbbe,,19/08/2023 08:33,19/08/2023 08:37,19-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
f049b471-363b-49de-95e9-551d0e8e74ff,Outcall,Refund Related,Refund Enquiry,,df9ca35a-6bf1-4be8-b5e8-fa59c10109c7,,19/08/2023 20:51,19/08/2023 20:52,19-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
e08a754c-2909-4945-b8c1-dfcf851fe518,Inbound,Returns,Service Center - Service Denial,Bad service,9404a40b-c385-44ea-bb74-f15511e42332,,19/08/2023 13:06,19/08/2023 15:02,19-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
b4b1b1a9-7586-4906-9031-60c0e3185050,Outcall,Shopzilla Related,General Enquiry,,4c98c6d7-356d-43db-b5cd-e928bca0d78e,,19/08/2023 20:05,19/08/2023 20:08,19-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
824edcf9-bc71-4cf3-9c40-4cce900ffeb9,Email,Returns,Reverse Pickup Enquiry,good ,762c7352-94fc-4a8f-854d-d97e76cf9f18,12/08/2023 14:17,19/08/2023 16:39,19/08/2023 16:46,19-Aug-23,SUNAM,Home Appliences,7499,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
43dd4181-59fb-4b21-ba7f-136342b7f187,Inbound,Order Related,Priority delivery,,613fc46a-fc3d-494d-8bcd-711213717e6f,,18/08/2023 11:32,18/08/2023 11:33,18-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
8a8221fe-94ed-46a8-8260-3940528d3eb8,Inbound,Refund Related,Refund Related Issues,,d6601ddb-e4ae-4b56-89b7-e986ccbe10cb,,18/08/2023 14:20,18/08/2023 14:21,18-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,1
5a276cd8-a065-4576-96cd-9b6fbe23e347,Outcall,Order Related,Installation/demo,,311f124c-51e8-48b6-8938-cc4059ae8a2a,,19/08/2023 11:00,19/08/2023 11:33,19-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,4
67e71201-95ef-439d-ac70-a18de8e59fc7,Inbound,Returns,Reverse Pickup Enquiry,,39d7f1bc-89a1-469e-bab0-08f12f06f880,,19/08/2023 12:03,19/08/2023 12:07,19-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
a886b6fb-22d3-43d2-848d-3df6940846d9,Outcall,Returns,Reverse Pickup Enquiry,Return order issues,bd03d387-a213-4dcc-a277-062e46ddfb91,,19/08/2023 22:13,19/08/2023 22:18,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
b777856c-2e7b-4e00-8ccb-8e37573c66f5,Inbound,Order Related,Delayed,,1e61c3ff-5cc7-4f62-8525-84477bb269ba,22/09/2022 00:32,17/08/2023 18:15,18/08/2023 21:49,18-Aug-23,NEW DELHI,Books & General merchandise,263,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
1252cdfb-4a8a-4574-a13a-840f41494f7b,Inbound,Order Related,Delayed,,3d7e2b65-320f-495e-b07a-ee8dbbd71fc7,09/08/2023 02:22,18/08/2023 20:14,18/08/2023 20:24,18-Aug-23,FARIDABAD,LifeStyle,289,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
f769a6cb-7124-4a65-937d-e96841253ea5,Email,Returns,Technician Visit,,834816c3-6d5d-4f31-a16a-6d2a4598edc3,04/08/2023 21:04,18/08/2023 18:25,18/08/2023 18:53,18-Aug-23,HALDWANI,Electronics,1954,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
973fa26b-a7e9-4410-b355-87a44066a2ae,Inbound,Order Related,General Enquiry,,fc9d85bd-3598-468a-b694-77523e48b58f,,18/08/2023 11:01,18/08/2023 11:05,18-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
336846c0-fc51-4a3f-a608-1f880e7f81c5,Outcall,App/website,Issues with Shopzilla App,,e4007903-2fba-4065-aa21-3a01f371d727,,19/08/2023 16:40,19/08/2023 16:43,19-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7b9bf397-2217-4583-bf1f-38512a7d3d06,Inbound,Order Related,Delayed,,8f91b420-aba7-4494-8756-32abace7e59b,12/08/2023 21:53,18/08/2023 10:27,18/08/2023 10:28,18-Aug-23,SURAT,Books & General merchandise,66,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
bac5f90c-a3c4-48d0-bcd5-2c98f5420c6b,Inbound,Order Related,Delayed,,75681f00-7a82-4ee4-b442-f2ee0e0877f3,13/08/2023 10:12,18/08/2023 19:03,18/08/2023 19:06,18-Aug-23,UDAIPUR,Mobile,13999,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
35b690a4-2278-496d-8bc9-a8a3772414d9,Inbound,Returns,Exchange / Replacement,,e9b81c10-3fd4-4ad7-8b10-576cc2be1d06,,18/08/2023 11:45,18/08/2023 12:11,18-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
995df673-9fed-4587-a4e3-93eb8ecfde03,Outcall,Returns,Reverse Pickup Enquiry,"Prefer not to buy anything from Shopzilla Still struggling for my return from last 10 days, Shopzilla only wasting my time ",31a4f650-bd3d-4539-be3e-9abd7b3913db,,19/08/2023 10:24,19/08/2023 14:04,19-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,1
3d58f9f9-275d-4706-a10c-fba2ee7ffe48,Inbound,Returns,Reverse Pickup Enquiry,,9ba74a74-4b3d-4915-874f-b011232ac0b1,,19/08/2023 11:55,19/08/2023 11:55,19-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c9601aad-9e6e-455e-a575-7aa4f3e06e09,Inbound,Returns,Wrong,**off service,1badc374-2f8b-4439-ab56-08da8d75279c,11/08/2023 04:35,18/08/2023 13:51,18/08/2023 14:35,18-Aug-23,KOLKATA,Mobile,18599,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
0dd1d690-cbca-4d51-929e-19d9457c7d1b,Inbound,Returns,Fraudulent User,,8ff2b2f2-41b6-4847-86a0-5aa84f62c5f1,,18/08/2023 08:38,18/08/2023 13:21,18-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
cab7b9b4-11cc-42e7-a81c-20e99b17e4f9,Inbound,Order Related,Installation/demo,,0f0ffeb5-e810-4458-b145-29c33d157e34,,18/08/2023 08:37,18/08/2023 08:49,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
fa0dda3f-42db-41f9-9a73-cca32578ff05,Inbound,Returns,Reverse Pickup Enquiry,,4c1f7171-9f4b-41b7-8f51-9b0b09aae0c2,,18/08/2023 11:52,18/08/2023 11:54,18-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
d7d08b09-af30-4cab-be6a-f7825b03cbe1,Inbound,Returns,Reverse Pickup Enquiry,Ok,a26dacc3-81f7-4de5-b122-7c25df526313,,18/08/2023 18:49,18/08/2023 21:03,18-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,1
67da092a-4d79-4c35-b50b-401b5edc22f6,Outcall,Returns,Reverse Pickup Enquiry,??,1cdde557-526b-40c7-8030-336670ade4a5,,18/08/2023 21:58,18/08/2023 23:51,18-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
22d71efa-661a-430d-aa52-e9d0429123e0,Inbound,Refund Related,Refund Enquiry,,4ec2ed58-a847-4c94-8ca9-f7f2dc228cbf,,19/08/2023 16:51,19/08/2023 16:58,19-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
346ae382-5309-4d93-bbdd-76f8b54e3f30,Inbound,Order Related,Invoice request,,fc686f6a-bff2-4b61-b635-7bf11d99d648,,19/08/2023 09:44,19/08/2023 09:50,19-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
b301c301-f906-41da-b054-345fec4e4f35,Outcall,Order Related,Invoice request,,4c68d0c8-ef6f-4f94-b3f2-89387f14e91d,,19/08/2023 10:25,19/08/2023 10:30,19-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
2bd63f06-948e-44c2-8aad-988084a8b38f,Inbound,Returns,Reverse Pickup Enquiry,,2fb3ec8e-233c-47c0-b9c1-d3afa1aed836,,18/08/2023 14:39,18/08/2023 15:37,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
8d6b363b-170f-4320-ad9c-69e85f56ebd5,Email,Order Related,Delayed,,4a83a76f-3af8-4cdb-80d6-8f33471bc8fe,,19/08/2023 12:56,19/08/2023 14:11,19-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
c75eed47-43e7-4d7f-ae31-3026623bd474,Outcall,Refund Related,Refund Enquiry,Very good ,1b45e3c7-9198-48c3-8aa9-851fd712c732,,19/08/2023 13:08,19/08/2023 13:13,19-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
d353c1ff-cf6e-4493-ac12-5314971a36a2,Inbound,Product Queries,Product Specific Information,Amah deke ,9b1f7141-a1e0-4740-b6f6-1446d1e800ee,,19/08/2023 15:10,19/08/2023 15:16,19-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,1
d29c3827-ba1a-4483-8d96-d645d8a83632,Outcall,Returns,Return request,,fcc1014b-056e-47b5-9920-f07c73c02ecb,,19/08/2023 16:20,19/08/2023 16:22,19-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
0d23197b-9636-414e-8c81-f1b96bc65883,Inbound,Cancellation,Not Needed,Very bad Shopzilla service,264c397c-41a9-48c9-8bed-a256325f5b2e,13/08/2023 13:44,18/08/2023 14:11,18/08/2023 14:14,18-Aug-23,JAIPUR,Mobile,26999,,Ronald King,William Park,John Smith,61-90,Evening,1
aa790fbd-8d31-4da8-a03f-85097a4f146b,Email,Order Related,Delayed,,992e2675-443a-4246-9d9f-1fb653c17938,,18/08/2023 19:30,18/08/2023 19:32,18-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
d65e8456-ce16-45be-88aa-d71d97144cd3,Inbound,Returns,Missing,,7c00d3a5-ad61-4a01-bb26-90ef56a409f3,,19/08/2023 10:42,19/08/2023 10:48,19-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
fd1f08af-6dbc-4bae-9f84-634ef7112971,Inbound,Returns,Return request,,54dfff5c-0247-4ea8-9b2c-63b766857d96,,19/08/2023 15:14,19/08/2023 15:17,19-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
bd55daca-00b6-483f-9ff2-7f90f678734c,Inbound,Returns,Reverse Pickup Enquiry,Good ,b9ba1a7e-1b2b-4beb-b4b3-6f8c70adf1a6,03/08/2023 23:56,19/08/2023 21:29,19/08/2023 21:34,19-Aug-23,KHAGARIA,Electronics,799,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
a3262814-ae5c-4c27-bfea-d25610f18dff,Inbound,Order Related,Delayed,,395ecb4a-ff83-4221-a3df-d1cfb232ecc8,,18/08/2023 11:51,18/08/2023 11:57,18-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
1ef83dea-22f4-4866-88dc-5b28215584b7,Inbound,Returns,Reverse Pickup Enquiry,,0624a05f-88cc-4730-8508-e3b468265d30,,19/08/2023 11:11,19/08/2023 11:12,19-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
600a2a8b-776f-46f7-9bff-5f08fdbbc88e,Inbound,Product Queries,Product Specific Information,Give him csat,f01ef810-cc26-4bf8-b26d-8998e451fd5d,,19/08/2023 22:50,19/08/2023 22:51,19-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8bb4f1f3-abab-49f1-8e7e-025ade7fab67,Inbound,Cancellation,Return cancellation,Good ,056c3066-ae07-4a9e-9420-83c08b0f9413,05/08/2023 23:42,18/08/2023 13:06,18/08/2023 13:10,18-Aug-23,BARBIL,Books & General merchandise,4404,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
6db7d00d-8881-4ea1-8a4a-46a8220e4002,Email,Order Related,Delayed,,99c9cc24-2b49-4876-b1c0-7bd1bd0cc1da,12/08/2023 11:25,18/08/2023 16:22,18/08/2023 16:23,18-Aug-23,NASHIK,Home,222,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
24e08bef-347f-43d0-9ea5-a0d2142fa5b6,Inbound,Returns,Service Centres Related,Order for instrumental product received defective material and as it's prepaid order received reply in single word SORRY no return what ever you had received satisfied with that paid for iPhone in you will receive oppo and in COMPLAIN you receive SORRY we are unable to resolve ,e4cdc010-95c1-4a74-b68e-36db4eb71520,09/08/2023 13:53,17/08/2023 22:06,19/08/2023 15:02,19-Aug-23,NAGPUR,Books & General merchandise,5904,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,1
6aced0f5-324b-4a48-b09e-85877bdfeb2f,Inbound,Returns,Reverse Pickup Enquiry,All is well ,f9533069-b0c6-4636-8a47-851ea800823c,,18/08/2023 10:34,18/08/2023 10:38,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
346cf20a-915c-4da4-bffc-3ad5ed992d9e,Inbound,Returns,Product related Issues,Agent hear the concern and tried to help me as per proc,332a397b-dd31-4ae3-8468-0ed703aff4a7,,18/08/2023 13:25,18/08/2023 13:27,18-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
6203792d-2a9d-438f-a5f5-df898b5c140f,Inbound,Returns,Missing,,074cabc2-bb2c-44fd-a2bc-6cfdcc97f3dc,,18/08/2023 14:55,18/08/2023 15:00,18-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
02e0eb31-e47c-48d1-a4fe-6a02f9df8bd3,Inbound,Returns,Reverse Pickup Enquiry,,9dba9bd2-dc1e-4d74-8395-c62981bb768d,,18/08/2023 16:24,18/08/2023 16:27,18-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
02eeaec0-9cfd-4fdd-aab6-1d135971af4d,Inbound,Returns,Reverse Pickup Enquiry,,17146370-d608-4474-9d5f-fdbe60304aa6,,18/08/2023 16:38,18/08/2023 16:39,18-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1350fcf3-bb2a-4609-8880-99c63dfe391f,Inbound,Returns,Reverse Pickup Enquiry,Worst service ever,64818c31-b426-4822-a7ad-e8e22d240c4b,04/08/2023 16:55,18/08/2023 16:02,18/08/2023 19:20,18-Aug-23,GUWAHATI,Furniture,4999,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
44e9ccc7-d46d-410c-b17e-28cee1930242,Outcall,Refund Related,Refund Enquiry,I was very pleased to say a very nice word ,5ff72bdc-a590-40c2-ad72-68468011f70b,15/08/2023 19:27,18/08/2023 10:33,18/08/2023 10:39,18-Aug-23,HOSUR,Electronics,2499,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
322ec985-524a-4f2e-9f7c-51d4687151ae,Inbound,Returns,Reverse Pickup Enquiry,,ba6e1661-690a-4eb9-b456-c2c598277498,,18/08/2023 09:29,18/08/2023 09:32,18-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
1eaf8b0c-19e9-49ab-8a59-2b97c05d8ae8,Outcall,Returns,Missing,You're a great team player and thanks you Shopzilla service and such a great employee practices effective conflict resolution.,3a7dba8a-c6ae-414c-9ead-e4916536f425,,18/08/2023 16:14,18/08/2023 16:16,18-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
303e4741-4b50-4bd3-861c-a97143e3d68f,Inbound,Returns,Reverse Pickup Enquiry,Firstly they were saying me that will help but today saying that we can't do anything ,785633db-54ef-434e-9650-810a2910d5e0,06/08/2023 12:03,14/08/2023 16:46,18/08/2023 10:15,18-Aug-23,HOSHIARPUR,Home Appliences,999,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
beca7bde-dbfd-4a6e-ad19-1e91d34ac8ea,Inbound,Returns,Reverse Pickup Enquiry,Customer support is very goodThik man very good ,3f723144-05d8-4846-ae7f-709dcbd2a63c,,18/08/2023 11:13,18/08/2023 11:36,18-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
3b5f2456-45be-488c-936d-59bf8314bf88,Inbound,Returns,Exchange / Replacement,,b3a0546d-ee18-44a7-8c5a-0d801f17d452,,18/08/2023 15:18,18/08/2023 15:20,18-Aug-23,,,,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
adc852e8-2b12-4830-b558-e0740e8246b1,Inbound,Feedback,UnProfessional Behaviour,,fb32fd2a-5fed-4660-939b-ab82f429c5c3,,18/08/2023 15:25,18/08/2023 15:26,18-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
4b3685cb-af54-4156-893f-9931b466c9ed,Outcall,Shopzilla Related,Account updation,Good morning,df0f0e55-c80b-48ca-b006-086c1423fa3f,,19/08/2023 06:39,19/08/2023 06:44,19-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
9119736d-2804-44d3-9006-99c04161d5e5,Inbound,Order Related,Installation/demo,,8e977a04-aac7-4b64-82fd-0ca74c4725d8,,19/08/2023 09:24,19/08/2023 09:32,19-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
17f506a6-a193-4c13-8e9b-a3f31eda6a72,Inbound,Order Related,Invoice request,,fcad8e39-ec48-4289-a6eb-1d7b63f57386,,19/08/2023 09:53,19/08/2023 09:55,19-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
70406292-f0ef-44c8-8a89-60cde27035cb,Inbound,Returns,Service Centres Related,This is the last time I am ordering from this site ,a45e16c7-5a6a-43a6-b48d-ee94bcce4ea0,,19/08/2023 21:45,19/08/2023 21:45,19-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
9dbfffa7-2202-473b-8ca1-88fb256f60bc,Outcall,Order Related,Installation/demo,,52891466-7647-4b3b-a6be-cbb3ac65335b,,19/08/2023 21:32,19/08/2023 21:34,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
a08dc2ef-e437-4402-bf93-22a19d5fdb80,Outcall,Order Related,Seller Cancelled Order,,7b2b49f6-1746-488d-92a7-39f8c42b544e,,19/08/2023 23:33,19/08/2023 23:35,19-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
2a32653c-e0ce-4bfd-b5d0-3461485dbf89,Inbound,Returns,Reverse Pickup Enquiry,,91adfc1b-6fd4-44d1-bb60-3801172d5c00,05/08/2023 15:49,17/08/2023 21:07,18/08/2023 14:40,18-Aug-23,BANGALORE,Home,952,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4440d2a1-f4cb-4ea0-835d-61a2644649c1,Inbound,Cancellation,Not Needed,,604b56d7-555f-4250-9079-445e849e9d05,,18/08/2023 09:09,18/08/2023 09:25,18-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
901c30cc-9911-4dfe-83c2-4965bc2f5302,Inbound,Returns,Missing,,e1c92048-4ba2-4e25-8129-64920263445c,,18/08/2023 19:41,18/08/2023 19:42,18-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7b06ffda-1613-4571-857e-dbe229eecabd,Inbound,Returns,Wrong,,10005a05-1b0c-4ad6-a64c-fb5d8daa135c,,19/08/2023 10:30,19/08/2023 10:33,19-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
0a301010-f4cb-47aa-a325-5e7c7a5e79af,Inbound,Order Related,Invoice request,,eae9d913-8dc9-47a4-99b7-07c86f4d9085,,19/08/2023 12:27,19/08/2023 12:29,19-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
e9e9237f-c25e-49de-b4d8-a33783f55201,Inbound,Returns,Fraudulent User,,b4ca8647-7329-4789-b037-1442bb369bfd,,19/08/2023 15:38,19/08/2023 15:40,19-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,1
d4209795-dc9d-45e7-b1cd-3baed0d663f2,Inbound,Returns,Reverse Pickup Enquiry,Customer service is good but problem is not solving ,a23b1cc1-aad2-4472-81de-ba6f3dd196de,,18/08/2023 08:49,18/08/2023 08:51,18-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
7972238d-1cbf-4906-9c31-98a32d96312e,Email,Returns,Missing,,5186a33d-0161-4fc7-a695-b307d988a63b,,18/08/2023 22:14,19/08/2023 07:56,19-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5b6ea049-949f-4e3e-82ca-8857d4900167,Inbound,Returns,Reverse Pickup Enquiry,,415a52ed-1ad9-4004-81f9-4cafed6adc97,,18/08/2023 20:44,18/08/2023 20:45,18-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
ecb72f97-7b9b-4c3c-b254-873bb7d475f1,Inbound,Returns,Wrong,,4e43085a-b9a7-43f1-86bd-4b5bf42745e6,,19/08/2023 10:05,19/08/2023 18:37,19-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
0785e802-e5d9-47af-98a9-dd444ce4daab,Inbound,Returns,Reverse Pickup Enquiry,,276e0221-55f1-4192-a917-e2bcbb2aade4,,19/08/2023 17:51,19/08/2023 18:06,19-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
2a1a76b5-7d0c-4cfb-a3eb-a432f924a82d,Outcall,Returns,Reverse Pickup Enquiry,,03aab9cf-9f70-44c7-abae-9ec112595f61,,19/08/2023 21:21,19/08/2023 22:11,19-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
74ea78b1-009f-4a5c-be07-c5f9efa589fd,Inbound,Order Related,General Enquiry,,fcd2ce74-2c38-4c3e-9825-bdf6c95352d4,,18/08/2023 12:46,18/08/2023 12:47,18-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
b1964713-c22f-4af6-92fb-1f95f3df10fe,Inbound,Order Related,Delayed,,33de32e6-0685-417b-99e2-797bd1dab4da,,18/08/2023 20:02,18/08/2023 20:10,18-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
98ae5b20-d582-4770-b89a-fa4977c4a90d,Inbound,Returns,Reverse Pickup Enquiry,Why cancelled returnAnd cancelled by whom,46bb7ca3-4f94-4cf9-ab8f-4c6cf7aa9563,,19/08/2023 12:50,19/08/2023 17:24,19-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
dc2a027c-7a2d-4f38-b5ce-743557d2edc8,Inbound,Order Related,Installation/demo,,5d5316f8-b118-49fb-b5ec-84bf164eb977,,19/08/2023 16:51,19/08/2023 17:16,19-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
618af50f-4c5f-4504-b0e5-359dcf33e164,Inbound,Returns,Reverse Pickup Enquiry,Make resolve policies more flexible,74fea09b-44e6-4190-9b44-3bde13eaffcd,,19/08/2023 21:07,19/08/2023 21:10,19-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
dce6f5cc-bd6e-43f5-b417-1aebc7dbdd4b,Email,Feedback,UnProfessional Behaviour,,3847d272-e9d5-47c9-ae6a-e88429ae94ab,,19/08/2023 21:56,19/08/2023 21:57,19-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
96a0be74-2f54-4125-bee3-08d5a197c465,Inbound,Order Related,Delayed,,72b424fd-4de4-4c6d-81b3-f1986efa6cb3,01/08/2023 21:34,19/08/2023 08:51,19/08/2023 08:54,19-Aug-23,DARBHANGA,LifeStyle,953,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
8a2e1ee1-6aad-4ae3-8a27-c42db58ba2c2,Inbound,Returns,Service Centres Related,,9f34c936-d2d2-44dd-b766-88c343f11e27,,18/08/2023 08:49,18/08/2023 08:53,18-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
71f01a2b-79c5-4bcd-b04f-016a59761ce2,Inbound,Returns,Wrong,Good help,75e773fe-b2a4-4320-a1a7-e45e56293ea0,,18/08/2023 08:55,18/08/2023 09:10,18-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
103aa4db-9e0f-48fe-a5e5-b3a4f5f568ba,Inbound,Returns,Fraudulent User,Nice,315acc14-00cf-4b2c-8754-f2c8f197b072,,18/08/2023 11:55,18/08/2023 12:05,18-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0318efac-77e2-4d6f-abf8-e921bf17e989,Inbound,Returns,Reverse Pickup Enquiry,,fac45b10-3fb0-463d-9547-d5cb8f0dc1d1,,19/08/2023 12:13,19/08/2023 12:16,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
e9a79a3c-cf69-432e-bfd4-216d78bde746,Inbound,Returns,Return request,,05fdcb88-0ee9-4125-a6ba-e4dbe2191241,,19/08/2023 15:41,19/08/2023 15:43,19-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
0c350922-73bb-460c-8386-230332b4adcd,Inbound,Returns,Reverse Pickup Enquiry,,7eddc0d9-514d-46b0-bfa5-be8506b68607,20/07/2023 16:03,17/08/2023 09:29,18/08/2023 10:10,18-Aug-23,MAHABUB NAGAR,LifeStyle,849,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
a1867de9-6e88-480f-9b98-2d8c0a789c1d,Inbound,Order Related,Delayed,,ef990ef9-64a8-4be4-94ba-1979030e0e88,08/08/2023 08:05,18/08/2023 09:51,18/08/2023 09:53,18-Aug-23,SONIPAT,Books & General merchandise,1630,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
5b864780-6389-4561-8cd5-c0cb8ebb9a50,Inbound,Returns,Reverse Pickup Enquiry,Good service ,da2cc5fa-8d56-4f0a-89ef-466114d5a85f,09/08/2023 10:05,18/08/2023 11:32,18/08/2023 11:36,18-Aug-23,KOZHIKODE,LifeStyle,279,,Logan Barnett,William Park,John Smith,31-60,Morning,5
ab806c01-07b2-4661-bcc9-b7f55e3feb6c,Inbound,Returns,Reverse Pickup Enquiry,,b576ea24-2286-45cd-b389-581700fb157c,,18/08/2023 13:22,18/08/2023 13:32,18-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
495546f0-56d8-4349-9db5-2408d83ee602,Inbound,Returns,Reverse Pickup Enquiry,Dont help me with my problems. Since I have request refund or replacement before the return policy due.,ee93dca5-0ac3-42ff-b713-b0bfe43dbba0,,18/08/2023 14:15,18/08/2023 14:21,18-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1e9d4fd4-6bd7-4c4d-a638-f6c06c1db3bf,Outcall,Order Related,Delayed,Good work ,2c29dbf9-30d5-40bc-8104-1635bb35a125,,19/08/2023 09:59,19/08/2023 10:06,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2593a98e-5e0e-4b30-b043-48eeb49b27c9,Outcall,Returns,Reverse Pickup Enquiry,,5885ade8-cf33-4b00-9743-a4cf68d36b74,,19/08/2023 13:26,19/08/2023 15:00,19-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
57714817-ad4a-4996-aacf-f8325740c312,Inbound,Returns,Return request,,c29f7b1f-7fd3-43c7-aae5-2e4c63b52ee7,,19/08/2023 16:45,19/08/2023 18:07,19-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,4
ed0ecc54-e88b-4d3b-8b7e-63f7480a323f,Inbound,Returns,Fraudulent User,,275083b0-db14-4653-99d4-b3cb07d0ec92,,19/08/2023 17:08,19/08/2023 17:10,19-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
c7426aa1-5af5-430a-b073-85249239535d,Inbound,Returns,Reverse Pickup Enquiry,,63798f06-1b0b-482d-a27b-b462925e129e,,18/08/2023 09:12,18/08/2023 09:16,18-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
1e895461-bf1b-4a32-aec0-585dfd144160,Inbound,Product Queries,Product Specific Information,Aaj se Shopzilla main kabhi bhi shoping nahi krunga Mera order replesment cancel kyu Kiya aapne aap hi cancel   esse jaida bakwas aap nahi dekha esse accha SuperBuy hai lakh Guna achha bakwas Shopzilla,cd1a8553-000a-466c-8e29-434e16ea94e9,,18/08/2023 10:42,18/08/2023 11:03,18-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,4
130b94f3-d808-4574-ad86-57a3ec824b61,Inbound,Product Queries,Product Specific Information,Not good ,a32a0035-53e2-4864-8b4b-6ecb5e7cee65,,18/08/2023 20:41,18/08/2023 21:18,18-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
b7b3874c-89e5-484d-ae9d-4a7b84b3a32f,Inbound,Returns,Reverse Pickup Enquiry,,ff8a1f1b-e4cc-4895-8bd0-e51928c6ce88,,19/08/2023 11:33,19/08/2023 11:35,19-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0f8eea98-1879-4a33-823a-caaf2a7efc58,Inbound,Product Queries,Product Specific Information,Please improve false information. ,055d770a-a490-4b08-af8b-b69751fa1ace,,19/08/2023 12:37,19/08/2023 12:38,19-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
822214fc-b340-420d-9939-b900c892a88b,Inbound,Order Related,Installation/demo,Don't encourage jeeves they don't have proper service centre and service personsi ,ec71310f-c0e6-45a2-911f-8615f29c8180,,19/08/2023 12:56,19/08/2023 12:57,19-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
d5427ece-0236-4661-a18d-f11bccd9ff23,Email,Refund Related,Refund Enquiry,,8b2e3345-9299-4ca2-aaaf-c80393faa1a0,,19/08/2023 14:25,19/08/2023 14:30,19-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
edd8fe34-491c-4b27-9313-046554aa6523,Inbound,Returns,Reverse Pickup Enquiry,Consider the customer service first instead of Shopzilla policy and business mentality. Customer should have choice that in any reason if he do not like the product the he should have freedom to claim refund. You can charge for delivery no problem.,998984e2-d3cd-4a77-bd5b-2e4c0b78d405,,19/08/2023 18:22,19/08/2023 18:49,19-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
6c92825b-bf8d-4531-b6ae-2893ea274d01,Inbound,Returns,Reverse Pickup Enquiry,,1598968a-f5ea-4c69-90d6-ed384b294597,,19/08/2023 18:35,19/08/2023 18:36,19-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
9b5e4c85-fc3c-495b-97e0-2630ee9f71ff,Inbound,Returns,Wrong,,050ef342-afe9-48b2-95d3-b9ec75b48ec8,06/08/2023 22:16,18/08/2023 09:47,18/08/2023 19:50,18-Aug-23,KOLKATTA,Home,270,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
f05b7d97-dcff-434b-bb72-e5a34da1a7f3,Inbound,Order Related,General Enquiry,,4d5c3dd6-e90b-4a2e-9304-d709dc276448,,19/08/2023 18:59,19/08/2023 19:52,19-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
cbf333cc-5f04-4a3a-b43c-e9336cc4d57a,Inbound,Order Related,Order status enquiry,,1ea46c61-129b-4e01-a001-9704fe43aa5e,,19/08/2023 15:52,19/08/2023 16:02,19-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
160ed77f-03f3-4220-9493-18732af55203,Inbound,Offers & Cashback,Other Cashback,,51e2f93b-5b44-4a11-93e2-9e6d54343ab0,,18/08/2023 10:28,18/08/2023 10:33,18-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
4012140e-782f-47bb-a94c-b9f08fc897f9,Inbound,Returns,Damaged,Excellent ,51eb674c-7374-44e4-a3fa-d06c42413a11,,18/08/2023 15:07,18/08/2023 15:14,18-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
699107ec-8418-46f2-8105-5de33ff8cb1b,Inbound,Returns,Reverse Pickup Enquiry,Thank you,3105d94b-edd8-41f9-a597-1cfb7391e8b9,31/07/2023 16:02,18/08/2023 10:33,18/08/2023 12:59,18-Aug-23,REWARI,LifeStyle,1099,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
c516afd1-cfe4-499c-a025-16143ec112a2,Inbound,Order Related,Order status enquiry,,d8c6ba34-9086-48f0-9e71-cfff85a80f7a,,18/08/2023 09:27,18/08/2023 09:47,18-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
0ddfe94f-5bed-4e95-9383-f1bf259f7d51,Outcall,Order Related,Priority delivery,,27db199b-4a8d-4f74-9aa5-e16991334a95,,18/08/2023 13:16,18/08/2023 13:17,18-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
98401059-88ce-49a3-a343-df43b68295c8,Outcall,Returns,Reverse Pickup Enquiry,,30d1f99e-4794-468a-87bb-7f2a2e249d14,,18/08/2023 20:12,18/08/2023 20:22,18-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,1
e09feadc-337b-4294-b330-a25a9b524c45,Inbound,Order Related,Order status enquiry,,3bd2afd0-ecba-43e8-9472-7e71b6851c1e,,18/08/2023 20:28,18/08/2023 20:29,18-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
29942a61-9895-4c09-9ae9-38f787efa685,Outcall,Returns,Service Centres Related,,ad088b89-b035-4b55-ad56-1d1118d42cf7,,19/08/2023 18:41,19/08/2023 18:43,19-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
19b51f84-e499-4e4f-84f2-d9927c1f0d8b,Inbound,Order Related,Priority delivery,Very nice ,b1814655-8738-4de9-b838-bb252fc10240,09/08/2023 11:46,18/08/2023 09:16,18/08/2023 09:17,18-Aug-23,SURENDRANAGAR,Books & General merchandise,4474,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
895f82cb-d9c6-4cae-b2f0-8b001d08c85d,Inbound,Order Related,Delayed,,8a06a9c7-cf0f-44d7-9a8c-36c1ee887fc4,12/08/2023 22:01,18/08/2023 23:59,19/08/2023 00:04,19-Aug-23,OSMANABAD,Electronics,1099,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
2b924363-67d4-41a1-99df-4d8862a52af7,Inbound,Returns,Reverse Pickup Enquiry,,12378375-c9f8-4b02-bb81-608cd44bcb7d,08/08/2023 14:05,17/08/2023 20:24,19/08/2023 16:15,19-Aug-23,MUMBAI,Home Appliences,704,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
346791f6-c114-4711-b9ea-d0a4fcdbe6b7,Inbound,Product Queries,Warranty related,,744804b1-a464-49f0-836e-7e65b2c69581,,19/08/2023 09:53,19/08/2023 13:42,19-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,3
2ecf5d85-1569-48e3-a775-116e6882f217,Inbound,Returns,Reverse Pickup Enquiry,Give customer request also,266b81e3-0dd4-4563-8961-953f7cba7054,,18/08/2023 20:49,18/08/2023 21:16,18-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
db19223a-d3c1-4b1c-b5f6-288d92a1a21a,Inbound,Order Related,Installation/demo,,4955f525-fb84-4a2c-8491-f978d9362e6e,,19/08/2023 13:10,19/08/2023 13:12,19-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
bc7727c9-413c-45b0-be8c-bed72750ad39,Inbound,Returns,Return request,,19012b90-abb5-45e5-be33-5e2392e5bda8,07/08/2023 17:33,18/08/2023 13:28,18/08/2023 15:12,18-Aug-23,HYDERABAD,Home Appliences,2499,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,4
3e70cec7-63d9-40c0-9103-9bfafdef000f,Inbound,Order Related,Delayed,,07230b5d-f00a-4977-bc32-84565ecdef2c,08/08/2023 16:53,18/08/2023 14:12,18/08/2023 14:34,18-Aug-23,PUNE,Home,227,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
ba1305b8-c0ec-4408-9b78-6ef0f8211acb,Outcall,Returns,Missing,,06127252-3478-454c-800c-1eae08613a44,,18/08/2023 14:25,18/08/2023 14:27,18-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
3774313c-aecc-4bdd-9512-cbae1eec0f22,Inbound,Returns,Reverse Pickup Enquiry,,b2e41fcb-9bf8-4f07-af9f-7336c5ecb67b,,19/08/2023 14:11,19/08/2023 14:29,19-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
563a09b9-90e9-42bf-920f-a847d6f3ab14,Inbound,Returns,Wrong,Thank you customer supporter,d7812b58-2ae2-4a29-b96e-e1b94a532575,,19/08/2023 18:58,19/08/2023 19:01,19-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
19fcc277-e06c-4964-ac12-7fc25b700552,Inbound,Returns,Exchange / Replacement,,47b78da1-2837-4661-b02c-5b2f9189a546,,19/08/2023 22:08,19/08/2023 22:10,19-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
ea03bd67-9814-49ab-8ff1-c4f503ca3fe6,Inbound,Returns,Return request,,1e6e89fd-ce0e-4064-996a-702de0e5f046,09/08/2023 11:33,19/08/2023 16:43,19/08/2023 17:30,19-Aug-23,EAST GODAVARI,Electronics,999,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
337a7812-f8cf-4ca6-884e-a9d98709b07f,Inbound,Returns,Return request,,c78936f7-72c4-41a8-90c1-86672afdbfa9,07/08/2023 09:55,19/08/2023 12:25,19/08/2023 12:51,19-Aug-23,GANNAVARAM,Electronics,1499,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
7aeec0b2-78ac-44f7-88cb-6936da778871,Inbound,Order Related,Installation/demo,,84659834-3fcd-4138-86d1-86a641d23d0d,,18/08/2023 14:48,18/08/2023 15:08,18-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
b5184faa-b6d2-44dd-b376-c44e526ed982,Inbound,Order Related,Invoice request,,b9f8a7f5-3a91-48d2-9d13-cecaa6984191,,18/08/2023 17:02,18/08/2023 17:09,18-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e3195f3b-a29f-4195-b216-b24d7d595321,Inbound,Returns,Reverse Pickup Enquiry,,cd90bc08-ed42-4dcc-b174-3e8f7529ffd7,,19/08/2023 17:05,19/08/2023 17:05,19-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,4
b203308f-b89f-48f7-9ae8-fc91b3ee823d,Outcall,Order Related,Order status enquiry,??,d0c1ca5e-3164-4e76-b1f2-21c7f4fcda88,,19/08/2023 17:35,19/08/2023 17:41,19-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
ee99ab1e-9cbc-4810-badc-74887268b0f1,Inbound,Returns,Reverse Pickup Enquiry,,4b0df780-a0f2-470a-8a56-9a855b89ee05,,19/08/2023 18:17,19/08/2023 18:19,19-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
b4fb5bf5-2a28-40d4-be04-0d136715baa4,Inbound,Returns,Fraudulent User,Okay ,f20c4eef-1cf9-4e02-b9de-e65e1473783e,,19/08/2023 10:22,19/08/2023 13:52,19-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4981d11a-fa26-4302-930a-b01f8b10cdda,Outcall,Order Related,Installation/demo,Damaging ,f8419745-7442-4275-a289-cfa1b2e83419,,19/08/2023 06:16,19/08/2023 06:20,19-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
1b39c609-f7dd-4d5c-88a4-f2fa2bcb1fc2,Inbound,Returns,Wrong,,8fe1263f-cc3d-4e7e-8d8c-74398f2102a4,12/08/2023 14:44,19/08/2023 16:35,19/08/2023 19:42,19-Aug-23,RATANGARH,Electronics,599,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
ab2cfcf9-468a-43f8-9758-aa723a4f4193,Inbound,Order Related,Delayed,,c72c8e9b-2fed-4f91-80bf-360bff686a94,15/08/2023 19:34,19/08/2023 19:05,19/08/2023 20:20,19-Aug-23,MEERUT,Home Appliences,2999,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,1
44fa58c4-4400-4693-bfca-e86d4b4fe855,Outcall,Returns,Return request,,3dfbf69f-6c24-4646-bcc5-ddd0bb216ce8,,19/08/2023 11:00,19/08/2023 11:49,19-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
166a8f9f-d783-4dc4-9233-a5696c5db305,Inbound,Payments related,Wallet related,,ae76c886-d192-4176-a8f2-2749d029c570,,19/08/2023 10:55,19/08/2023 18:55,19-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
c7d5c31d-4e8c-487e-8f63-e589e5d0506c,Inbound,Returns,Missing,,c1460435-68cd-4f9c-ade6-7eca893b9f1b,,18/08/2023 11:01,18/08/2023 11:12,18-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
ddd6bd84-20fe-4ea6-8a8d-25b03ac93831,Inbound,Returns,Reverse Pickup Enquiry,,8f1e4256-7afc-4127-a3a0-58dd001a7d4a,,18/08/2023 17:26,18/08/2023 17:29,18-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ac5f8bb7-1321-41ab-bbff-6abe955a70dd,Outcall,Product Queries,Product Specific Information,"Cx was very bad at communication,was interrupting was talking and not at all felt like she is concerned or bother to solve my queries she was not explaining us she was just saying this is only thing I can do I think she needs training how the customer service actually works and one should not talk while other is speaking please improve your customer service and I want your client to listen to this call and understand how bad the company is working.Even i have worked in cx for SuperBuy but the worst of worst experience it is I swear, i will make sure the my voice is heard manisha!!!!!you took a wrong dare",c29e5662-af38-46a4-9332-a4599dd0e68f,,19/08/2023 19:17,19/08/2023 19:47,19-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
cdd94a67-5c8e-4134-80a7-b3e0cf78944c,Inbound,Returns,Reverse Pickup Enquiry,,adee060e-a8ac-4c86-904d-2d2715b86c65,,19/08/2023 10:29,19/08/2023 10:37,19-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9856a36b-9c6a-4cdc-838c-599b0ccd885c,Inbound,Order Related,Installation/demo,,dedf5614-1c7d-42b5-ae58-4ba61c300d31,,19/08/2023 19:41,19/08/2023 19:48,19-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
f5e6469c-77fd-4a55-b9e4-1270a5b0c149,Outcall,Returns,Exchange / Replacement,,2f80aa34-5700-4f18-99fe-f876c9343f27,,19/08/2023 23:51,19/08/2023 23:52,19-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
f7672dee-2260-405c-8bbd-63294885eab3,Email,Order Related,Delayed,,ce1eaa81-1452-4820-b952-9089d89a5e10,14/08/2023 20:09,17/08/2023 15:31,19/08/2023 18:18,19-Aug-23,MUMBAI,Electronics,67900,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
f5245949-22c2-42a8-accd-f6eab6a65ead,Inbound,Returns,Reverse Pickup Enquiry,,17de2605-d554-48c3-b3ee-12aa53ae2612,,18/08/2023 08:12,18/08/2023 15:52,18-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
81ad9450-76f9-4dc4-9d16-f06e7c53ff73,Inbound,Returns,Reverse Pickup Enquiry,Amazing customer support provided. Very very helpful and quick resolution provided. Thanks & appreciate for the help provided.,6d83bd61-c1fc-4e35-939c-2a8ce45fd387,,18/08/2023 11:09,18/08/2023 11:11,18-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
9103f31e-e3da-4509-bfc2-ea9db2cd62b2,Inbound,Returns,Reverse Pickup Enquiry,,d458c8bf-d867-4cb2-8de1-52a4ebd808bf,,18/08/2023 16:12,18/08/2023 16:17,18-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
e3f3fd4e-96e8-45b2-9b39-12bc5fcae45b,Outcall,Returns,Reverse Pickup Enquiry,Diksha Did great Job. Thanks for assisting ,3ce0df68-e0b6-4e60-ad13-39a9e8287ce7,,19/08/2023 09:35,19/08/2023 09:38,19-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
63d85c38-dbaf-4f3c-9561-e5083cd87149,Outcall,Returns,Reverse Pickup Enquiry,Good,2e22dc5f-54f3-4dde-83c3-354f5eaba430,,19/08/2023 10:16,19/08/2023 10:18,19-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,3
dfd854b0-12a9-48ad-a77d-f8099d644a22,Inbound,Returns,Reverse Pickup Enquiry,,0017e554-3798-4640-a8da-534c5f9509cf,,19/08/2023 11:13,19/08/2023 13:48,19-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
97f1d500-21e0-4953-a24f-f64acc9f7769,Inbound,Returns,Reverse Pickup Enquiry,,0f85738f-f0ef-4bb7-9f34-e3906afae46b,,19/08/2023 20:56,19/08/2023 21:00,19-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
f169d0f7-22ff-4bb2-9965-01ee462a66a8,Inbound,Order Related,Delayed,,0dbacf9d-276d-40cd-9ef4-8b49bc334e56,08/08/2023 16:00,19/08/2023 15:32,19/08/2023 16:52,19-Aug-23,,Mobile,19999,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
0a8bf6c3-2c72-4804-8244-7c8d6628e9a5,Inbound,Cancellation,Return cancellation,Thanks for all support me ,ad584683-0441-46f7-81b6-d108dd4cdbef,02/08/2023 16:03,16/08/2023 16:48,18/08/2023 20:57,18-Aug-23,GREATER NOIDA,Books & General merchandise,3275,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
b071a778-7987-4d64-9c1b-6e213590af33,Inbound,Returns,Reverse Pickup Enquiry,Good ?? ,258fe197-6f3f-4d97-b39d-6947fbac5913,,18/08/2023 10:58,18/08/2023 16:33,18-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
45101c8c-75ee-4344-aedd-f3d06a97d3c4,Outcall,Returns,Reverse Pickup Enquiry,Response time should be less.,16c29c32-2221-4423-b4c5-b2a3a59565da,,18/08/2023 19:00,18/08/2023 19:10,18-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
0b09cade-539f-49cc-89f0-69eee75d7589,Inbound,Returns,Fraudulent User,,9dbe402d-4b99-450d-846e-e78e91bdc6d8,28/07/2023 18:02,19/08/2023 13:58,19/08/2023 14:03,19-Aug-23,NOKHA,Electronics,1699,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
4e37d5c8-5bfc-43cf-b3b1-63aaf70413d7,Inbound,Order Related,Installation/demo,,a658c370-3bbd-4b3d-bc8b-ba0753120927,03/08/2023 21:04,17/08/2023 11:14,18/08/2023 13:39,18-Aug-23,JALPAIGURI,Home Appliences,16199,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
47ca7944-861e-4cd7-b010-2e96253791d0,Inbound,Returns,Reverse Pickup Enquiry,Good,15d9e8b3-556d-471f-b79f-a5c3cd409221,,19/08/2023 09:08,19/08/2023 09:09,19-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
5d8e0c87-a6c3-4a8a-adca-c718ad0e07ac,Inbound,Order Related,Installation/demo,,02938f4c-5c53-4ad0-bf99-be8179a3313e,,18/08/2023 12:38,18/08/2023 13:23,18-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
47bcba89-5089-4916-89c9-b4f54844b066,Inbound,Refund Related,Refund Related Issues,Nice brother customer care,955e4c0a-222d-49ae-9f09-8d1cddd63f9a,,18/08/2023 14:50,18/08/2023 14:55,18-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
bd3702ee-c666-4a44-b986-0fa91ac29cef,Inbound,Returns,Reverse Pickup Enquiry,,1d3846d8-7d69-4e78-b02a-3c09b5dc39ea,,18/08/2023 16:21,18/08/2023 16:28,18-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
b3f18a6a-0533-4ba8-a323-355b17da7a2a,Outcall,Returns,Return request,,def11c6d-90b3-429c-8176-d93d791917d4,,18/08/2023 17:17,18/08/2023 18:52,18-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
48517887-5d47-4b65-8718-cb54366bd859,Inbound,Returns,Return request,,a0d17e32-eb07-4223-9afe-5928118c7c31,,19/08/2023 09:02,19/08/2023 15:00,19-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
eba0a628-1b8c-47ea-a49b-3cc45cecc982,Inbound,Order Related,Installation/demo,"Dear Sanjay,I wanted to express my heartfelt gratitude for the assistance you provided with my recent order inquiry. Your prompt and precise responses, along with your exceptional understanding of the situation, truly impressed me. Your dedication to ensuring that I received all the relevant information I needed did not go unnoticed. Your efforts reflect your commitment to exceptional customer service, and I am genuinely appreciative. Thank you for going above and beyond to assist me.",3a2c8d9c-6abd-40ed-aab0-c6d9832986a5,,19/08/2023 11:36,19/08/2023 11:45,19-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
80db54e4-0187-416e-88dd-8b6ef72e7f67,Inbound,Returns,Missing,,18ddc1d3-fdd6-4abd-ba79-1eb9bdd302e5,01/08/2023 16:38,17/08/2023 20:43,19/08/2023 21:41,19-Aug-23,HYDERABAD,Books & General merchandise,655,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3707bf6c-943d-4eba-8e85-919a81c7eeab,Inbound,Returns,Reverse Pickup Enquiry,,d40ab907-bb0c-4b26-9125-a9d210954be1,,19/08/2023 15:23,19/08/2023 15:25,19-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5e2f0947-1223-4839-8991-43be53aec07a,Inbound,Returns,Reverse Pickup Enquiry,,1f12e54a-3797-47e4-89c8-8763804aefa0,,19/08/2023 17:04,19/08/2023 17:07,19-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
e4e42b86-f57f-4c73-bba9-e0f0bde4bc30,Outcall,Returns,Reverse Pickup Enquiry,,7ab6bfb2-e6b5-486d-8342-f1344e03afdb,,19/08/2023 19:58,19/08/2023 19:58,19-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,3
7d694a47-f65a-467f-8342-eb8c5ea405c5,Inbound,Returns,Fraudulent User,I am not sure ,f742d7aa-da91-48d0-aa08-42829961af81,30/07/2023 08:01,18/08/2023 17:18,18/08/2023 17:24,18-Aug-23,GAYA,LifeStyle,799,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
ad758620-68b5-479f-89fd-5461bd452656,Outcall,Returns,Reverse Pickup Enquiry,,e1fb24e5-f275-47f4-a15e-798220c38302,,18/08/2023 15:24,18/08/2023 16:06,18-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
7bf6ccd2-363d-4acd-8866-33ee496eb457,Inbound,Refund Related,Refund Related Issues,,a5469057-72fd-41be-91e7-fa003cfb873d,,19/08/2023 16:22,19/08/2023 16:28,19-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
9876d8be-8e05-433c-97fd-a0c0adce5879,Inbound,Returns,Reverse Pickup Enquiry,,50d7ee51-fbbc-4e18-986c-b9037af37017,,19/08/2023 21:24,19/08/2023 21:25,19-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
f5b43944-4a86-4dbc-891b-0a03c1f560d5,Inbound,Product Queries,Product Specific Information,My super coins not credited to be credited by August 13.Even after contacting you not credited ,ebab4421-3ec7-4a5c-bbc2-3fc5cdbbc519,,17/08/2023 12:04,19/08/2023 12:35,19-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
0371c983-2c2a-4cf0-80aa-1bd9e6001dc4,Inbound,Refund Related,Refund Enquiry,,aaf4be83-ef8c-45e8-8d4c-122294bf4c01,09/08/2023 08:46,17/08/2023 18:52,18/08/2023 03:38,18-Aug-23,VUYYURU,Books & General merchandise,1496,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
bf730de1-9685-4b4a-9b6d-a0500ebf2bc9,Inbound,Returns,Return request,,592a61b1-3887-45ea-b4a0-6397697e23ac,,18/08/2023 06:05,18/08/2023 08:25,18-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,1
e3996d72-1190-4e8e-8e4a-3957c507c039,Inbound,Returns,Reverse Pickup Enquiry,,afd00eac-ae84-4514-a65f-111aa7b4a47d,,19/08/2023 09:53,19/08/2023 09:56,19-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fb60d2b9-c628-4dbf-8da8-e96015085014,Inbound,Shopzilla Related,Signup Issues,Very good experience ,e728c4c4-f6ea-4b56-94b2-4737916ade35,,18/08/2023 16:02,18/08/2023 16:03,18-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
9b9b1f8e-f1a9-4db1-91b4-6892507f99da,Outcall,Returns,Reverse Pickup Enquiry,Very nice parson ,38592801-0f66-4232-8775-cec4ddcb0afa,,18/08/2023 21:01,18/08/2023 21:14,18-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
95925d16-cb58-4832-bc4e-7795b728bbae,Inbound,Returns,Reverse Pickup Enquiry,,cf4a9e16-7a5b-4c95-ab23-3976cc98e5c9,,18/08/2023 21:00,18/08/2023 21:00,18-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cb2d6157-d037-4ad3-b503-6d815167a438,Inbound,Order Related,Delayed,,296c1358-89f1-49ad-919c-4f11620ecc83,,19/08/2023 12:13,19/08/2023 12:51,19-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,3
a6db68a2-556c-4223-9fa3-ce272a3ebb9c,Inbound,Returns,Reverse Pickup Enquiry,,4d41aefa-e29e-4fda-96fa-5f95dc93eb2f,07/08/2023 23:07,17/08/2023 23:34,18/08/2023 07:56,18-Aug-23,JALANDHAR,Books & General merchandise,581,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
78d25574-9226-419e-986b-ea05d74ed25d,Inbound,Product Queries,Product Specific Information,Garbage,392e2aef-4cee-467a-896b-81cf0be24a8c,,18/08/2023 12:29,18/08/2023 13:33,18-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
3f7be180-78cc-45fe-9360-44478d2c75d4,Outcall,Returns,Return request,Request you to send my order fastly,231b1af5-9fc1-42a7-91bc-832dc19024a9,,18/08/2023 13:08,18/08/2023 18:54,18-Aug-23,,,,407,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
7b36d7d8-beaf-43f7-891c-c6765fc389b5,Inbound,Returns,Reverse Pickup Enquiry,,00245de3-5294-4282-9333-819b504ccb3c,,18/08/2023 15:22,18/08/2023 15:23,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
fbf99a79-8a6c-4637-be54-babe8805e802,Inbound,Order Related,Order status enquiry,,2625d9c1-ab59-45e9-baf7-5a3ce9b6bdf9,,18/08/2023 19:36,18/08/2023 19:36,18-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3be0cc0b-225e-4eb3-a47c-928c35425e94,Inbound,Returns,Reverse Pickup Enquiry,,17a9f1f0-2240-4302-bc7b-985a281c1c8a,,19/08/2023 22:42,19/08/2023 22:49,19-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b9222661-9f6f-4185-b90c-26e15683bdc1,Inbound,Order Related,Delayed,,870a16c1-da93-4555-b8d9-1dbd7104749b,13/08/2023 15:31,18/08/2023 10:42,18/08/2023 11:59,18-Aug-23,BEGUSARAI,Electronics,193,,William Carey DVM,William Park,John Smith,61-90,Evening,5
8ab806d5-5ea1-4af9-87dc-0c5c12f3a491,Outcall,Refund Related,Refund Enquiry,Good and helpful interaction with customer care person ,40e32788-cc89-4c3a-994e-5d890fb13026,17/08/2023 13:21,19/08/2023 11:40,19/08/2023 11:45,19-Aug-23,VAIKOM,LifeStyle,387,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
13d52d4b-425b-40e0-95e6-b70773bf05ea,Inbound,Returns,Wrong,,5b3a6ca2-a31e-4217-a0e3-47116055a782,,18/08/2023 21:09,18/08/2023 21:12,18-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4ef992af-95e9-4c46-9e14-cfce1c60b6f3,Inbound,Payments related,Online Payment Issues,Good,4e8943ec-ae10-4cd9-964d-ac26eee788a3,,19/08/2023 13:12,19/08/2023 13:14,19-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
1a206230-900f-41ea-87e7-de8a3145161d,Inbound,Order Related,Delayed,,4560de83-37e3-4ff1-b2c1-2a289bd5d933,15/08/2023 22:19,17/08/2023 15:34,18/08/2023 16:36,18-Aug-23,GURGAON,Home Appliences,32690,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,1
e985965e-b75f-43cf-a303-1b7ec6ee3219,Inbound,Cancellation,Not Needed,Don't be adamant regarding exchange products..,0421914c-49f4-4d0f-84eb-7711d0e9a3ac,15/08/2023 22:08,18/08/2023 16:11,18/08/2023 16:31,18-Aug-23,KOZHIKODE,Mobile,11999,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
746b923d-a95f-4aa9-8a34-398886ca2716,Inbound,Returns,Reverse Pickup Enquiry,,b8a5e572-6e8e-40c0-ba36-06b3bc8b7782,,19/08/2023 14:01,19/08/2023 14:04,19-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
0cfa9b6f-67cd-4ff9-9d35-df6d6a323782,Email,Refund Related,Refund Related Issues,I like this type of customer service thanks for your great work ??,e43c221f-10dd-42f2-86c3-c4a4c5658a01,,19/08/2023 21:52,19/08/2023 21:53,19-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6a5bf10b-f12b-465b-a759-99429d0502c4,Inbound,Returns,Reverse Pickup Enquiry,,33e8f3b0-08d5-46fa-b350-f92973a1df82,09/08/2023 03:28,18/08/2023 08:06,18/08/2023 08:44,18-Aug-23,KHAGARIA,Electronics,999,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
5e31cceb-bb74-45ce-ab3a-f2f0393c6b68,Inbound,Order Related,Delayed,Na,fb687376-698d-4aea-8737-f0d763fefc3f,,18/08/2023 12:07,18/08/2023 15:25,18-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
9e1fe220-53cb-40f1-85d8-2bf8b9226ed9,Outcall,Returns,Return request,,44d69318-d437-4cdf-9117-88a5aa47d54a,,19/08/2023 18:21,19/08/2023 18:24,19-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
4b5fb6d4-875e-4647-a656-87bb798e02f6,Email,Returns,Reverse Pickup Enquiry,Although I am hot headed and very angry with Shopzilla\u2026.but\u2026. There is nothing wrong with whoever I spoke to. So for that I gave full   I like to talk....,f2e7cab8-08d7-49d8-96d8-59451a5a7104,,19/08/2023 13:43,19/08/2023 13:55,19-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
36c65646-06ee-4d53-8489-eb394a7b8d9c,Inbound,Feedback,UnProfessional Behaviour,,83119e1f-bbd0-4b56-a303-d8b8aa527c0d,11/08/2023 23:58,19/08/2023 20:35,19/08/2023 20:36,19-Aug-23,DEHRADUN,LifeStyle,249,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a79cbcf4-4884-4c40-bbaa-082745165192,Email,Returns,Wrong,Good ,177db975-f9ca-4cf8-a5e9-b25be6aaf08c,,19/08/2023 11:12,19/08/2023 11:19,19-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
454eb42e-9f79-495d-9efb-56c25e8cf573,Inbound,Returns,Return request,,a07459e5-4ca1-4434-b79c-38e1a46f52f2,,19/08/2023 07:15,19/08/2023 07:17,19-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
ffc69e4c-4b78-4644-9e0a-0c7211d6fddf,Outcall,Payments related,Payment related Queries,,2da9bef4-3f35-47be-9d28-1dc00687527d,,19/08/2023 15:37,19/08/2023 15:47,19-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0d045150-9bc6-4174-8592-86d5fe921bce,Inbound,Others,Call back request,,627787dc-2075-4d05-ae6f-5082f6669bb6,09/08/2023 00:58,18/08/2023 16:58,18/08/2023 16:59,18-Aug-23,KRISHNA,LifeStyle,2198,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
baab1dbc-feed-4be2-9eff-47d7703ce2a7,Outcall,Order Related,Delayed,Well done ,139eb9f7-3206-449c-a71e-1dd1fddbb00b,13/08/2023 19:07,18/08/2023 20:15,18/08/2023 20:16,18-Aug-23,GAYA,Mobile,18999,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
11cca4f7-06f0-4ed4-bb12-6d641f90321f,Email,Returns,Fraudulent User,,6b28af82-beeb-40a0-8030-a7f2be39b87e,,18/08/2023 12:45,18/08/2023 21:39,18-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
787f0178-ba8b-4b02-a9db-a3abcc308aa7,Inbound,Returns,Reverse Pickup Enquiry,,f5e45937-4d65-46a0-b121-dad047be739f,,18/08/2023 13:31,19/08/2023 10:43,19-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,3
222e7223-71bb-4957-b171-aa5365943f98,Inbound,Returns,Reverse Pickup Enquiry,It\u2019s taking too long time to deliver an item but custom care service and the customer care representative was good,c4a463f7-2987-4135-865a-32a89b3fb2b4,,18/08/2023 16:30,18/08/2023 16:33,18-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
0970e6ff-c0f4-45c1-9d7a-5f0d63e23993,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,7ca2471f-e7f1-41d9-acf1-1b60a6791a41,03/08/2023 21:54,19/08/2023 18:16,19/08/2023 18:31,19-Aug-23,SHIVPURI,LifeStyle,2402,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ed9e8432-2374-4974-8544-fb6f62b3110a,Inbound,Order Related,Delayed,,6cba65c9-647d-48d6-8858-c244080df50c,08/08/2023 10:37,17/08/2023 12:56,18/08/2023 13:37,18-Aug-23,SAMASTIPUR,Books & General merchandise,124,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
9aaafe2a-48f9-4c5c-b9ba-b0f795ab0c00,Outcall,Returns,Exchange / Replacement,,21b031f9-7c28-4b94-a4e6-c3ba25b33636,,18/08/2023 14:39,18/08/2023 14:49,18-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
a8c671fb-f522-4030-b5d3-1598f20d864d,Inbound,Order Related,Installation/demo,,cfb66366-bce9-4617-a746-3f6a4de5fcd5,,19/08/2023 19:19,19/08/2023 19:22,19-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
d7addf97-f4be-458a-9f4d-135ed3b2cca8,Outcall,Returns,Return request,Is vari good??,c8b171db-07f0-4477-ae5b-1f30fb8ff618,05/08/2023 22:12,14/08/2023 23:36,18/08/2023 21:51,18-Aug-23,KOLKATA,Electronics,2199,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
d540f675-16d4-4721-b116-b9d7ef620df4,Outcall,Order Related,Delayed,Good,5b6a9798-57b0-4c0f-b9a6-6b55757d67d1,,18/08/2023 10:20,18/08/2023 10:22,18-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
fd4f4c65-896a-487b-8684-62c5de3014aa,Outcall,Returns,Reverse Pickup Enquiry,,1dcc45a0-6fb2-4521-9256-9a92d569ec71,,18/08/2023 14:31,18/08/2023 14:43,18-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,4
1ee84d53-9487-49f1-85c6-1b664a4ac7e2,Inbound,Returns,Reverse Pickup Enquiry,Good job,21d80e4c-1dd9-4c2d-b579-5cb4f05266d8,,18/08/2023 14:42,18/08/2023 14:53,18-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
e7cb87ed-e539-4972-ae45-90cc52aa7c43,Inbound,Order Related,Order status enquiry,,6bec91cc-e8e4-40a0-919a-7730ff925ce6,,18/08/2023 17:34,18/08/2023 17:35,18-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
1d5f034c-ab17-4972-8618-a9fb2f6a70a7,Inbound,Returns,Reverse Pickup Enquiry,,e844bdee-3ac0-41cf-b953-4532e7bac659,,19/08/2023 09:58,19/08/2023 09:59,19-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
58ec3804-2951-4d52-a880-80a069d05236,Inbound,Returns,Missing,,370911cb-399a-4f6d-b08c-a76ecb0d71e5,12/08/2023 14:26,17/08/2023 19:38,18/08/2023 06:51,18-Aug-23,HISAR,LifeStyle,219,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5b4f69c5-0e01-4412-8aa7-c5773c03528d,Inbound,Order Related,Order status enquiry,,5e4dffea-c5f2-44ef-871a-6c3c60199181,13/08/2023 21:01,18/08/2023 13:07,18/08/2023 16:50,18-Aug-23,KANPUR,Home,172,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0f33590b-a2eb-4b2e-9d2b-ff7b5dbf4be7,Outcall,Returns,Reverse Pickup Enquiry,,711eacb0-9222-4e53-a3be-7fe60f849de4,,18/08/2023 21:27,19/08/2023 00:45,19-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
9a23cb4e-d0d0-407f-ab9e-8a439b5a913d,Inbound,Returns,Reverse Pickup Enquiry,,39fe52f2-ad69-45fe-b65b-6ab535786ccc,,18/08/2023 22:29,19/08/2023 00:21,19-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
54d6f60a-71c6-4cad-8a4e-f7b5c081a29e,Inbound,Order Related,Delayed,Thanks,c9f2d49d-b68e-44e9-8fcb-b5908b3073e7,,18/08/2023 22:33,19/08/2023 07:31,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
01212b71-6e18-4383-89c8-3e932449e077,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,fff907a3-5c64-45b2-9bfb-79143c356f47,05/08/2023 17:09,19/08/2023 11:23,19/08/2023 15:16,19-Aug-23,FAIZABAD,LifeStyle,581,,John Jones,Aiden Patel,John Smith,>90,Morning,5
e41d874c-fc4c-4e16-a1e2-5505e37f2c37,Inbound,Returns,Missing,Very good conversation ,8b74ee78-52d4-4eef-a2bf-4577d80a013b,,18/08/2023 13:21,18/08/2023 13:22,18-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
f00ffb6f-7ed4-4e9e-a5f9-80f65d4f3857,Outcall,Returns,Return request,,6115998b-cdfa-4a4d-8fd8-b8fa0a337b12,,19/08/2023 08:51,19/08/2023 10:01,19-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
8cf67808-6666-45fc-90a0-1cedcbfa88dc,Inbound,Returns,Missing,,14987e2f-7594-4b2b-b710-3847058a6417,04/08/2023 12:03,18/08/2023 10:40,18/08/2023 10:44,18-Aug-23,SURENDRANAGAR,Electronics,393,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,3
779167e2-21be-47cb-9c90-ba032c0d7e30,Inbound,Returns,Exchange / Replacement,,84f2397f-0f95-4aac-8c99-550218611d58,,18/08/2023 08:13,18/08/2023 09:54,18-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,3
f5242d4e-c4ec-4458-b18c-c2dc34442093,Inbound,Returns,Reverse Pickup Enquiry,Wonderful,578f121e-8308-442d-90d5-eeac7225af86,,18/08/2023 08:52,18/08/2023 11:21,18-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
380239d6-0af5-416c-b69d-cd649ecda290,Inbound,Returns,Return request,,527363a6-6d31-4f29-9a15-7fd62bc817e2,,19/08/2023 18:06,19/08/2023 20:51,19-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
475e448d-c029-4a66-a8eb-682f3c2881f1,Outcall,Returns,Exchange / Replacement,Please scrutinize the exchange product pickup agents. They are trying fraudulent activities to steal money.,239cd3f2-f27d-4592-96ad-3f81acf4988f,,19/08/2023 00:39,19/08/2023 00:42,19-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
d23108f7-c9a9-4c0e-be60-647b7a966875,Email,Returns,Fraudulent User,,33f3f01d-a7e4-4411-963d-ac1ac33ee115,,19/08/2023 14:41,19/08/2023 14:41,19-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
f875347b-7b1d-430c-b766-acfb15bb937e,Email,Order Related,Installation/demo,,aff9d90e-7751-48b4-aee3-dd2e9ecedb02,03/08/2023 17:50,18/08/2023 18:21,18/08/2023 19:23,18-Aug-23,PANVEL,Furniture,7670,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,3
a3ee5ee4-2ee8-475d-bc6b-ff6e702f09f0,Inbound,Order Related,Delayed,,8b96824c-0186-4681-95f6-655f2600f04b,,19/08/2023 13:25,19/08/2023 13:53,19-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
7f283ddf-cc2f-4784-af03-7bc44348182e,Inbound,Returns,Fraudulent User,,b25d82b2-e4e3-4957-a417-4563487920b6,,19/08/2023 10:42,19/08/2023 11:43,19-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9e74b966-a3d9-4262-90cf-7dcca9b9498a,Inbound,Returns,Reverse Pickup Enquiry,,b159f2e5-c802-4ae3-b197-c5fa76bd19f2,,19/08/2023 19:54,19/08/2023 19:59,19-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
aa73b497-f73f-4356-918f-6959cb686de9,Outcall,Order Related,Delayed,,d83201c7-294a-4115-ae9c-2369851fd122,24/06/2023 20:40,19/08/2023 08:32,19/08/2023 21:32,19-Aug-23,PUNE,Home Appliences,16540,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6d045874-97b5-435b-aa9f-d687eafe8250,Inbound,Order Related,Order status enquiry,,02692918-45a6-4d82-88f6-74ea3a1b493e,13/08/2023 18:37,18/08/2023 09:05,18/08/2023 09:07,18-Aug-23,JHARSUGUDA,Electronics,1299,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
98324576-29b2-4104-94c7-ca8baf9d1b4e,Outcall,Returns,Reverse Pickup Enquiry,,d31a2d58-f18c-4e10-b4f7-8fa14495b7c3,04/08/2023 23:15,19/08/2023 14:54,19/08/2023 15:01,19-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,842,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
775643fa-f523-462b-adbf-cb02ba203492,Inbound,Returns,Service Centres Related,Thanks,8a8cc872-a18f-447c-b468-799d83999089,,18/08/2023 12:19,18/08/2023 12:24,18-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
1bbdd72b-fa3a-4c07-8adb-2c8afdc4cbd6,Inbound,Returns,Reverse Pickup Enquiry,,9a19ce4c-b306-48c5-8890-3b8b804f0ee7,,18/08/2023 14:38,18/08/2023 20:10,18-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
3f8f649f-b3ca-4a6a-bac2-327a160549cc,Outcall,Order Related,Order status enquiry,,10be0d8e-2222-4f64-933e-7f461ab19810,,18/08/2023 16:30,18/08/2023 16:30,18-Aug-23,,,,183,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
221068b8-152d-4475-ae45-6c75ae730ac8,Inbound,Returns,Reverse Pickup Enquiry,,ae363268-4088-40db-9e8a-563b224317d5,,19/08/2023 12:08,19/08/2023 12:32,19-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
d4aa0144-2418-40c5-9026-80ab99536864,Inbound,Order Related,Installation/demo,Perfect ,975b859b-21b6-438b-aa3f-bbe2a182081e,,19/08/2023 16:56,19/08/2023 17:05,19-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
3be35689-3226-42fb-83d9-455ee6501c8d,Inbound,Returns,Return request,,6d399770-f274-4d17-9833-7c1a6fa6921f,,19/08/2023 23:08,19/08/2023 23:38,19-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
8b86721a-5fb8-4b6c-a7f6-dbf0fc24f1cc,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??????,0c3b8170-5aa3-45a1-91e9-9d66fcc15ad0,,18/08/2023 01:00,18/08/2023 01:00,18-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
6988f068-6853-4e16-890d-cde5dc221a89,Outcall,Refund Related,Refund Enquiry,Nothing,917d0cc0-beed-4d3a-9e14-9033dcbfdd49,,19/08/2023 10:00,19/08/2023 10:16,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
e44acb49-5b3b-49fa-85fd-a8216474dd1f,Inbound,Order Related,Delayed,Good communication by customer care service ,3f46df24-4c68-4a88-aca0-cbe59e8dec65,11/08/2023 17:31,18/08/2023 11:41,18/08/2023 11:42,18-Aug-23,VARANASI,LifeStyle,369,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ed8ed7e8-6dd5-44cf-bd41-f03c3e57553b,Inbound,Returns,Return request,Please give  me what I ordered ,015eac85-09eb-4193-a79b-fb6d9c7606da,,18/08/2023 11:25,18/08/2023 11:28,18-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
a44b39e4-1b35-4e43-9fe7-8bb38794aac7,Inbound,Order Related,Delayed,,cd0a578b-1e89-480a-b615-09096fde7beb,,18/08/2023 18:01,18/08/2023 18:45,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
306cfc3c-d757-43d3-a2e8-52f73cf2a9c6,Inbound,Returns,Fraudulent User,Nice service ,e58a570e-aa02-4ad8-a34a-5906e39c6cf2,,18/08/2023 16:58,18/08/2023 17:05,18-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
e5332841-ff5c-4697-ada4-81580d14d584,Inbound,Returns,Reverse Pickup Enquiry,,89c95a4d-d9d9-4190-850c-418193778ecc,,18/08/2023 19:30,18/08/2023 19:32,18-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
834dfa1e-6e18-4d4b-a1fe-4a74c8a5aa1a,Outcall,Returns,Missing,Thank for supportThank you ,f2222659-1f89-4494-83f2-fd601d36054f,,19/08/2023 08:33,19/08/2023 08:34,19-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
773fcc80-6e18-489c-9fcc-7eff998dab0d,Inbound,Order Related,Delayed,,3d72c7d4-ffc3-4c32-bacc-1e2c31455eb1,,19/08/2023 11:42,19/08/2023 11:43,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
a0522282-9d8b-45ff-8444-e73c5bb8470e,Inbound,Returns,Reverse Pickup Enquiry,,90dd91c3-db27-4064-a817-c093b27c6dd6,,19/08/2023 22:40,19/08/2023 23:00,19-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
473143c3-ed8e-4a66-bc7b-6fb1f531d697,Inbound,Order Related,Installation/demo,Please return option,4a2deef6-fd1e-4548-b20f-1f2593907c0a,,19/08/2023 15:21,19/08/2023 15:29,19-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
643a5754-10c5-48ae-aaed-e7aab9a06463,Inbound,Returns,Reverse Pickup Enquiry,Good ,c6acf32a-6f52-4106-ae92-8d0dfefdde83,,18/08/2023 10:24,18/08/2023 10:28,18-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
cec2b505-bf22-4ba4-893c-c5c728797a4f,Outcall,Returns,Reverse Pickup Enquiry,Make fast ,6bb46196-1c37-4e18-b3eb-ba3954be5681,,18/08/2023 12:35,18/08/2023 12:53,18-Aug-23,,,,155,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
ee4a1cb5-0c37-47d9-b05a-f4bf38330e94,Inbound,Returns,Reverse Pickup Enquiry,During the night shift customer support executive are getting sleep stress . So please aware them of their job.,698b4517-c1c4-4d80-9ec2-b441077c3bdc,,18/08/2023 21:37,18/08/2023 23:57,18-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
ff059907-cfc4-4785-9c0d-89ea99cbc0b4,Inbound,Order Related,Installation/demo,Thank you.,a29635ed-c525-43d7-8411-88416e3dd5a8,,19/08/2023 10:32,19/08/2023 10:51,19-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
ccb69913-e6e6-4279-bb95-c6140db1fbc3,Inbound,Refund Related,Refund Enquiry,,507114b6-c807-48a4-8c6c-d7d9a7d32926,,19/08/2023 16:31,19/08/2023 19:25,19-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
45045e7f-83be-42ce-ac99-2b1179698559,Inbound,Returns,Missing,,5633177c-a01a-463e-ad29-907e2f6877c6,12/08/2023 20:14,17/08/2023 23:41,19/08/2023 17:09,19-Aug-23,HYDERABAD,LifeStyle,2771,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
f5422a80-340d-4f02-9649-3a22dc6b98e2,Inbound,Returns,Reverse Pickup Enquiry,,11cc7c24-9197-407f-b8e8-8c359e9c05d9,,18/08/2023 12:42,18/08/2023 12:46,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
0fbaef1a-fa8d-4f00-b02d-5218c13b4fc2,Outcall,Returns,Reverse Pickup Enquiry,,ea7a68a4-1f16-498e-b1c2-0d0ecb80f67e,,18/08/2023 16:09,18/08/2023 16:11,18-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
e8f8acce-943a-45ec-acf5-3f3f6c74175c,Inbound,Refund Related,Refund Related Issues,,52c95108-82eb-406f-9be5-d2cc5a972423,,19/08/2023 08:48,19/08/2023 08:52,19-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
83cfb828-8429-4cb5-aa59-faddb5c13705,Inbound,Refund Related,Refund Related Issues,,8f1a9ac7-b0de-4576-804f-be5454346bf8,,19/08/2023 12:23,19/08/2023 12:27,19-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
83bc388d-36ae-499a-a922-ff6074a69557,Outcall,Returns,Reverse Pickup Enquiry,,009cea62-c99a-4ed4-9379-aa2920264e39,,19/08/2023 21:38,19/08/2023 21:57,19-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
7188edda-6631-44b1-83ae-192c5175f00f,Inbound,Refund Related,Refund Related Issues,,ff6220dc-3c67-4a57-91a6-e51434c3760c,,18/08/2023 12:00,18/08/2023 12:06,18-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
439b95ad-3505-4789-9cec-d31c9223674b,Inbound,Returns,Reverse Pickup Enquiry,,f7cec899-8e72-43b2-98cf-70b272f3fd6c,03/08/2023 08:57,18/08/2023 12:41,18/08/2023 12:43,18-Aug-23,BALESHWAR,LifeStyle,499,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
d5890101-1cca-4cb3-937d-eac7f760b9cb,Inbound,Returns,Reverse Pickup Enquiry,,9a6067a5-4d7e-48f2-932f-36930da8f8d0,,18/08/2023 16:53,18/08/2023 16:55,18-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
ef2f9442-d972-4037-a5e8-7b416b73a990,Outcall,Returns,Reverse Pickup Enquiry,"Make the customer flexible with the Shopzilla shopping is handler should be not detect our money, the different different policies related by detecting amount.Thank you",c338fa5b-081d-422f-93b2-138551a849e7,,18/08/2023 13:26,18/08/2023 13:32,18-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
c5b5489d-b3ea-4f86-ae87-28aa579c96bc,Inbound,Returns,Wrong,,93976eb1-56d4-4dd3-a579-9e2daf12eebc,,19/08/2023 10:38,19/08/2023 11:02,19-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
3f0c3ef1-cd10-4e1a-8f18-f9bc796b9beb,Inbound,Order Related,Delayed,,0986df17-7896-4c0e-bf7c-a9f9f9b6b011,,19/08/2023 09:43,19/08/2023 09:47,19-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
88f163d1-4bee-4f36-89ab-88ca599925a2,Inbound,Order Related,Delayed,"I am happy with customer service. But really unhappy for defective product and the information shared towards the replacement (schedling,delivering) of is not clear at all. ",4bfbc998-9cf0-413e-9dec-06208b5bdbf3,,19/08/2023 10:09,19/08/2023 13:32,19-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
03e6d6c4-5779-43f2-8e43-6b98bd57d9d0,Inbound,Returns,Exchange / Replacement,,88d61c92-9745-48df-891b-861ff3bb63ef,,19/08/2023 16:32,19/08/2023 22:04,19-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f67ba2a9-f2f7-46a1-a79a-01dfdae39982,Outcall,Returns,Reverse Pickup Enquiry,,14207500-c8b7-4ccc-a7cd-ca356c6c7941,,19/08/2023 23:27,19/08/2023 23:32,19-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
b1c7f258-ab1b-41bd-be92-99add6f0793f,Inbound,Order Related,Order status enquiry,Nice talking ,9fb330c7-30ec-4101-b7cd-cad34172a9c2,07/08/2023 12:17,18/08/2023 20:37,18/08/2023 20:38,18-Aug-23,SANGAREDDY,Electronics,398,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
5102a3a7-4022-4718-8bf9-c7b33eccc215,Inbound,Order Related,Delayed,"Nice preson, helf full thanks ??",1a39b1d5-2865-43cc-9f78-45ac240c8555,,18/08/2023 11:03,18/08/2023 11:12,18-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
95f585de-81bb-4b98-ab40-2a65abddd5a6,Inbound,Order Related,Delayed,,b02e6bd9-6957-46a8-988b-583a7fbd2dad,,18/08/2023 13:09,18/08/2023 13:10,18-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
2e888a80-7a1c-4e63-933c-3b5895da0732,Inbound,Returns,Reverse Pickup Enquiry,,d0d0ddec-f00c-49be-8ffc-0bf4bb214a92,,18/08/2023 16:08,18/08/2023 16:09,18-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
9d1d6925-7570-4128-b643-c0eaebb7f8a6,Outcall,Order Related,Seller Cancelled Order,,df800c6f-2d1e-4975-b96b-c68ef8fc0347,,19/08/2023 12:00,19/08/2023 12:08,19-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,3
6fc6b16b-efdd-4f8f-9525-021ba132cef5,Outcall,Shopzilla Related,Account updation,,5ebf2473-9ca8-453c-8e1a-29efc0cf6310,,19/08/2023 12:22,19/08/2023 12:26,19-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,1
1dcd8e6e-b81b-420c-bb89-068a1e936600,Inbound,Shopzilla Related,Signup Issues,Shopzilla are liars don't no to resolve issues ,ab62f018-585b-445b-a509-17f43bc57916,,19/08/2023 14:42,19/08/2023 14:52,19-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
5e03b536-ceb4-4295-9b1f-1acc5956e212,Outcall,Returns,Reverse Pickup Enquiry,,506a1681-5506-4ed7-bd20-aea3788b49e1,,19/08/2023 20:32,19/08/2023 20:34,19-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
bf304cfc-16a3-4291-b6f2-6ba5fdf5dad3,Inbound,Returns,Service Centres Related,Shukriya sar ,81ac676a-fe44-43d7-9e98-90544cd3d857,02/05/2023 17:11,19/08/2023 15:58,19/08/2023 17:07,19-Aug-23,PATAN,Electronics,1099,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
3b763854-6395-465c-83d2-20c77f159e1e,Inbound,Returns,Wrong,,d474c35f-e5fb-457c-ae24-0928a713d6b4,07/08/2023 14:00,17/08/2023 14:31,19/08/2023 07:48,19-Aug-23,PATTAN,LifeStyle,799,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
eff10ebb-63d0-40e5-a5a1-78984b14429a,Email,Returns,Wrong,All is very good,3cf48c75-7a60-4f15-afd2-1746880a394c,08/08/2023 17:28,19/08/2023 13:09,19/08/2023 13:32,19-Aug-23,ETAH,LifeStyle,2220,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
54bb1f47-1f99-43a9-ad08-4b71065d9614,Inbound,Feedback,UnProfessional Behaviour,,a4dd0efc-8be5-4ec4-9deb-ac6c6d20716a,,18/08/2023 11:21,18/08/2023 14:40,18-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
54db6460-6723-4b5f-b85d-2d95a2818bc3,Inbound,Order Related,Delayed,,40d8e816-18e4-4aee-8987-9e1797ef2d73,,18/08/2023 14:15,18/08/2023 14:22,18-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
2fd90ddc-a5c9-4e29-9b6b-905de566f755,Outcall,Returns,Fraudulent User,Very good ,029130d9-de71-41cf-946c-1bc09958aec8,,18/08/2023 15:54,18/08/2023 17:36,18-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
fcfdd043-a423-4eb4-bfc1-decb316d9086,Inbound,Returns,Reverse Pickup Enquiry,Very good ,240395c6-9a90-4067-8d86-ff79ed6c3454,,19/08/2023 10:36,19/08/2023 10:37,19-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
ea4250fe-7bc2-4b7c-b49e-9405fb238557,Inbound,Returns,Reverse Pickup Enquiry,,f9359300-497a-429a-85da-4ee563c9e686,,19/08/2023 13:17,19/08/2023 18:19,19-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
e528b6f0-bc78-4cd1-a785-c47c8c68b9a3,Outcall,Returns,Reverse Pickup Enquiry,,9c7f7347-183e-4c0c-9f6b-985ea272dd7a,,19/08/2023 18:04,19/08/2023 18:05,19-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b600e5e3-8c62-4c18-adc2-6db24c1fcf8f,Inbound,Feedback,UnProfessional Behaviour,very good ,9d39cb1c-a5e5-4bff-bb7f-3391dfed9986,13/08/2023 11:22,18/08/2023 16:07,18/08/2023 16:51,18-Aug-23,DAUND,Electronics,1499,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
04067f60-9ae6-44f8-b16b-d70b238233a8,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,0a941eac-49d4-4d8c-bb26-bc7cf966f3de,,18/08/2023 08:34,18/08/2023 08:35,18-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7be2bbae-3a5f-44d5-9bee-7fd6a84adfa8,Inbound,Order Related,Installation/demo,,0aba5bb5-bd29-425c-894b-8ea441b572e2,,18/08/2023 09:07,18/08/2023 09:10,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
b224ef67-a8e9-4c45-b044-284a11c86e7f,Inbound,Returns,Reverse Pickup Enquiry,,b4d15785-a87a-42ed-bad6-61d623740950,,18/08/2023 10:34,18/08/2023 10:35,18-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
53873192-e8c8-4677-b70f-ecc8f4009a98,Inbound,Returns,Reverse Pickup Enquiry,Nyc costumer service ,90be92cd-80ee-4642-ad61-bd4abab1ce99,,19/08/2023 17:58,19/08/2023 17:59,19-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
638064e6-75de-4c7d-a6bb-a61cda85979e,Inbound,Product Queries,Product Specific Information,Excellent ,130490f8-fcbe-4bd6-987c-9ba612918e7c,,19/08/2023 23:09,19/08/2023 23:10,19-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
b55fbbae-6c58-4f98-90bb-f6451f329b25,Email,Refund Related,Refund Enquiry,,688fd68f-757c-4419-a10e-69d66d40f0c4,01/08/2023 11:04,18/08/2023 13:52,18/08/2023 15:19,18-Aug-23,ASARGANJ,Home,754,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
02925d3f-78cc-4f86-8484-20c9c406b189,Inbound,Returns,Exchange / Replacement,,12dd887d-ea28-428d-8420-f9743a19d5c5,,18/08/2023 10:14,18/08/2023 10:27,18-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
80ec270d-9869-4c6b-bbe9-29844ca9c42e,Inbound,Order Related,Delayed,,acff4ade-012a-410d-9e06-a80925c59d46,,18/08/2023 15:16,18/08/2023 15:24,18-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
39d171fc-f9bb-4d01-8d1f-e6312b023ed1,Inbound,Returns,Return request,Good service by executive to solved my issues ,7c43dc12-c8dd-4640-b907-caed117da2b6,,18/08/2023 19:47,18/08/2023 20:00,18-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
8e96037a-98fc-421a-b371-03e15345d881,Inbound,Returns,Reverse Pickup Enquiry,,e7a8c81a-0143-4e5b-9134-ab59a1c16228,,18/08/2023 08:22,18/08/2023 08:23,18-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
dae3bba0-657f-455d-a1e8-d203802d3fec,Inbound,Order Related,Order status enquiry,,3260455b-d795-4c71-9c0d-01be8d804b9b,,18/08/2023 17:12,18/08/2023 17:14,18-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
d2ff20a9-030b-4fae-8e7a-b846c75affdb,Outcall,Returns,Reverse Pickup Enquiry,,bbc11c30-3a92-4c5d-9ef7-fdec7f08df1f,,18/08/2023 18:00,18/08/2023 18:02,18-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,3
c06c2546-5769-4046-9d32-b801991c1f66,Inbound,Order Related,Installation/demo,,c1760e62-0432-4664-be36-547642ae541a,,18/08/2023 23:05,19/08/2023 15:17,19-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
90d981e6-2891-4f7d-bcd7-7166e8599b77,Outcall,Returns,Reverse Pickup Enquiry,I wanted to change the brand of product purchased but regret it was not provided ,3eb24190-f611-425f-a0d4-aaab8862d1eb,,19/08/2023 21:27,19/08/2023 23:32,19-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
1e471b3c-819c-4e7c-90b2-4daa36e4acda,Outcall,Payments related,Card/EMI,  and raise complaints to solve my issues ,d600b995-3a5d-4958-b408-73efb4f6f3cc,,19/08/2023 22:03,19/08/2023 22:06,19-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
fba70225-ae37-4679-b11a-da4e8bc343f5,Inbound,Order Related,Delayed,,9428ed5f-95b1-4c17-9547-f95d621f19a0,03/08/2023 02:11,18/08/2023 02:20,18/08/2023 02:46,18-Aug-23,TIRUVALLUR,Furniture,6916,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
1051c904-d42c-48f6-9dcd-e1e20e0aafdd,Inbound,Returns,Wrong,,1b56394a-693a-4bbc-9ac0-6a5e16b522ab,05/08/2023 18:26,18/08/2023 10:31,18/08/2023 13:24,18-Aug-23,ALLAHABAD,Electronics,799,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
4bc04a84-3ee0-43ca-823c-0d8405d6cfe2,Inbound,Order Related,Delayed,,1413a171-06f9-4d42-a8ca-bf4328bcbeb9,11/08/2023 19:32,19/08/2023 06:48,19/08/2023 06:50,19-Aug-23,ALLAHABAD,Home Appliences,17890,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
b2f2a175-ac15-4d4d-ad93-c434df7adb71,Inbound,Returns,Return request,,94014744-3322-4394-b982-cf5a9b32a629,,18/08/2023 17:37,18/08/2023 17:42,18-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
95f2496a-a01f-4176-a898-6d689ef9d1c5,Inbound,Returns,Return request,,022a6fdc-3a54-45ae-a97f-a3adc6f1e98e,,18/08/2023 16:54,18/08/2023 17:13,18-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
01c0da16-8857-4832-be04-6c0c13d71bfd,Inbound,Returns,Return request,,66f534dc-164b-494b-8b0f-2ebd1a18b81e,,19/08/2023 14:56,19/08/2023 15:03,19-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
28948018-fe3e-4c5a-8c3d-cf8fea4d8c8f,Outcall,Returns,Missing,,0b3dd15f-d650-4515-aad9-ddec99e0f1b3,,18/08/2023 08:57,18/08/2023 09:00,18-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,3
26b05ca5-022f-4f37-a608-a325ee37aaae,Outcall,Order Related,Installation/demo,Good service ,4587cbf4-7721-4427-8f95-cde071c26dda,,18/08/2023 19:10,18/08/2023 19:14,18-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
bebc2b0b-5250-45f2-b062-2f7669797702,Outcall,Returns,Return request,,629284f1-001f-40af-ae74-f4606e3622c7,,19/08/2023 10:44,19/08/2023 16:16,19-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
8511e1d4-d6a1-4c5d-9e94-29f65c792069,Inbound,Shopzilla Related,General Enquiry,Nice,3a93d13a-9e6d-44c3-8868-0e3363208f4c,,16/08/2023 17:10,18/08/2023 16:33,18-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7e530304-8a14-44dc-9a11-6f9f58834859,Email,Refund Related,Refund Enquiry,,f5f2c65c-bd62-48c5-b4c6-5ddaa560f95c,13/08/2023 22:09,18/08/2023 09:18,18/08/2023 11:47,18-Aug-23,KOLKATA,Home,3438,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
29dddb29-6570-4bc8-b3d4-48dbe20741aa,Inbound,Order Related,Installation/demo,,2fd0ebfa-288e-491b-82ad-ee0839bd646b,12/08/2023 19:58,17/08/2023 20:29,18/08/2023 09:32,18-Aug-23,AMBASSA,Home Appliences,2089,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
507308cd-be71-4785-968f-414f4d3a6ae9,Inbound,Returns,Return request,??,745db500-63a6-47a1-8aa0-8899d08861c4,,18/08/2023 20:39,18/08/2023 20:46,18-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
9aedc0cd-40cd-48fe-92bf-54c3bff0c723,Inbound,Order Related,Priority delivery,Good ,a952b274-66ac-47e8-8049-c2e1e70cf8c0,,19/08/2023 09:42,19/08/2023 09:45,19-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
71bfc1d9-f518-4b42-9ea6-94c9b819da0a,Inbound,Order Related,Installation/demo,Call disconnected automatically,d33ca51e-784b-41d9-94eb-34c8c5a9b155,,19/08/2023 10:07,19/08/2023 10:12,19-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
f5786eab-7b08-4eac-9ab8-574c569312a7,Inbound,Product Queries,Product Specific Information,,104d756f-9653-4a96-948a-f5c58286c82e,,19/08/2023 11:21,19/08/2023 11:23,19-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
a30e9cda-5e2a-4d0f-bab2-79d011f2c8f5,Inbound,Returns,Missing,,ec2749aa-c891-4ef3-9882-297d46468e59,,19/08/2023 20:42,19/08/2023 21:14,19-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
2bfa3efd-0c93-49f0-90e6-25e16b41bf0e,Outcall,Order Related,Delayed,,62b074a9-ac73-40ac-bbc1-f5e060aaba91,01/08/2023 19:03,19/08/2023 10:12,19/08/2023 10:13,19-Aug-23,VASAI,Mobile,12999,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
17342ada-5635-4ad3-ad24-de03d6a1cfe1,Inbound,Cancellation,Not Needed,,489968cb-af78-4c48-a1d6-2bd480782942,10/08/2023 17:05,16/08/2023 11:27,18/08/2023 08:00,18-Aug-23,VADODARA,LifeStyle,729,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
4db11689-9554-4b34-b0dd-42551f0cab97,Inbound,Shopzilla Related,Shopzila Premium Related,,f511a08a-bb4f-40b5-b86f-3bc67c61abe7,,18/08/2023 06:48,18/08/2023 06:49,18-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
ea900a42-3959-4079-8fcc-cc63a60e4e9b,Inbound,Shopzilla Related,General Enquiry,Thanks her,4640c0eb-423e-4715-a3fb-142a1408e6fe,,18/08/2023 08:17,18/08/2023 08:18,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c0549e6a-19b1-43a7-86a0-3e514a8f1c73,Inbound,Returns,Return request,  team,63ea07c2-727b-452e-b654-d4522e566e36,,19/08/2023 16:03,19/08/2023 16:31,19-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0edc0831-85ca-4b11-bfce-0b23552a538e,Outcall,Returns,Return request,Good ,09a842f8-c1bf-49f5-9c63-ea7a4fa34067,,19/08/2023 17:25,19/08/2023 17:30,19-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
e6210a20-db05-4375-b055-7bfca51c2d5c,Inbound,Order Related,Delayed,,b5b3054c-8a5b-417b-bd4d-0ee131497292,,18/08/2023 17:06,18/08/2023 17:06,18-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
f878641a-75ca-4862-9520-3d699cab01ef,Inbound,Returns,Reverse Pickup Enquiry,,d8cc91e8-eec3-46d5-8828-8d46d8cf0197,,19/08/2023 07:41,19/08/2023 07:43,19-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
3e68a2f9-80da-462c-87ba-cad39ec3140b,Outcall,Returns,Reverse Pickup Enquiry,,16a0455d-5a40-4700-a391-fc4d677b3529,,19/08/2023 19:36,19/08/2023 20:29,19-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
28d1c800-f27d-49cc-9d9b-4dabb11bdc79,Inbound,Returns,Reverse Pickup Enquiry,,1f9e09bd-0e8f-46da-949a-101a2e706c92,07/08/2023 18:02,19/08/2023 21:32,19/08/2023 21:35,19-Aug-23,KATHGODAM,LifeStyle,779,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,3
6bc331bb-d7ac-4d4e-91e8-76710905bdf6,Inbound,Returns,Fraudulent User,Thank you bada achcha   karke,c457c2a8-0eab-437a-9bda-a2e325f2a405,23/07/2023 09:42,18/08/2023 11:26,18/08/2023 11:32,18-Aug-23,JAMMU,Home,3774,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
b454d9eb-9072-4abd-8d45-3dd0c9deb763,Inbound,Returns,Reverse Pickup Enquiry,,4ca17931-ebed-4268-8253-a111824b28da,13/08/2023 00:58,18/08/2023 09:41,18/08/2023 09:43,18-Aug-23,NEW DELHI,LifeStyle,279,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
1a7049b7-be35-40b7-a194-b61fef681a0e,Inbound,Order Related,Installation/demo,,402c7cca-6106-4586-8547-c1a758bd5d85,,18/08/2023 12:21,18/08/2023 12:27,18-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
9393fb88-4687-4a13-b766-e5751fdbcf58,Inbound,Returns,Reverse Pickup Enquiry,,8959a68b-00ac-4a7b-b1fe-4959acbf2eb8,,18/08/2023 14:01,18/08/2023 14:01,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
e9951a0a-d537-4631-b2eb-abe5f6228a92,Inbound,Returns,Reverse Pickup Enquiry,Nothing to improve ,310234a0-fd1a-4ba8-89aa-a6668edbf87f,,19/08/2023 09:54,19/08/2023 09:55,19-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
5f15cefc-b612-487e-87b4-8d82f3a840a6,Outcall,Order Related,Order status enquiry,Good,e734ccbb-088e-4d06-b910-7514c4cce188,,19/08/2023 17:00,19/08/2023 17:01,19-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
27efb5d4-004d-4e6a-899c-738555a22452,Email,Refund Related,Refund Enquiry,,b7ee3658-c0d4-48fa-bf22-7fca542f4041,,18/08/2023 14:24,18/08/2023 14:27,18-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,4
909d4af2-71fa-456d-920d-9f74ed555674,Inbound,Returns,Reverse Pickup Enquiry,,631f4ec9-693e-470f-b5bd-295a244129ee,,19/08/2023 10:48,19/08/2023 11:17,19-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
3fc54150-e82c-4bd6-8fc7-a556a5840f47,Inbound,Shopzilla Related,General Enquiry,Good ,8f8ab161-aa10-4a97-a528-9bb27a3d31bd,,18/08/2023 04:28,18/08/2023 10:18,18-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
74810650-8ed9-4ef6-b244-36f4f8d48441,Inbound,Returns,Fraudulent User,,2850cace-0549-480d-8dcd-ceccc1e3b693,,19/08/2023 11:08,19/08/2023 11:11,19-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,3
b6c42d4a-fc99-4dc4-951a-2b83a303f2a2,Inbound,Refund Related,Refund Related Issues,,e8526e31-388c-47f9-96d3-48401f458890,,18/08/2023 19:59,18/08/2023 20:10,18-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
f9aceca5-465e-45fe-82b4-15a542438f9b,Outcall,Returns,Reverse Pickup Enquiry,Still issue not resolved ,29e85a45-bce5-40d2-94f9-22b997d25ea0,,19/08/2023 10:09,19/08/2023 17:58,19-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
8bbc9204-d7f7-444c-a3db-9676ac7db32b,Inbound,Returns,Reverse Pickup Enquiry,,7f9d6e51-3104-482e-81d6-3b88406fdc5d,,19/08/2023 21:31,19/08/2023 21:35,19-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
af5a7510-9071-40bc-b432-ab3c2684a0fe,Email,Returns,Reverse Pickup Enquiry,Very poor response ,c87915cf-ff43-4ae5-9bb3-319ebd284c18,05/08/2023 12:06,19/08/2023 10:30,19/08/2023 11:02,19-Aug-23,ALLAHABAD,LifeStyle,581,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
1021ecc2-955c-4015-9f73-2e1009fd75e4,Inbound,Returns,Wrong,,3bce7a41-37be-4d7c-9e15-2a68ec347480,18/07/2023 21:33,18/08/2023 19:23,18/08/2023 19:28,18-Aug-23,BALESHWAR,Books & General merchandise,1309,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
770a6662-8dbc-4d80-a1c5-637846da2fad,Inbound,Returns,Reverse Pickup Enquiry,,e3c2181f-331a-4fea-a978-eb49ef0c4b81,08/08/2023 00:56,18/08/2023 01:22,18/08/2023 02:33,18-Aug-23,HINDMOTOR,LifeStyle,1924,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
cfed7dfe-6999-4b43-af2c-9589c613d47f,Inbound,Shopzilla Related,Shopzilla Rewards,,83818a40-79b2-4de8-97cf-d8e136242d72,,18/08/2023 14:48,18/08/2023 14:51,18-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
a0ff51e4-9cf2-4fc1-85e4-7dc72844d7c4,Inbound,Returns,Reverse Pickup Enquiry,,4978ad22-c00b-42e5-ba97-3e3f4ac78ba2,,19/08/2023 11:37,19/08/2023 11:41,19-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
4e5a3da8-a9d8-4dc4-84f3-e2b1f3c7b36d,Inbound,Order Related,Delayed,,6c936bb9-6265-453b-b13e-8e80bb7b8a75,09/08/2023 09:48,19/08/2023 07:44,19/08/2023 07:48,19-Aug-23,JAIPUR,Furniture,6766,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
764cb4d1-8614-4db8-9f94-65d234996359,Inbound,Returns,Exchange / Replacement,Installation details is not available on order page. I got to know that I have to contact the manufacturer directly for installation and Shopzilla won't support. Very bad practice.,11791790-bc55-45c8-9716-1b6db8497f97,,18/08/2023 13:21,18/08/2023 13:29,18-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
90d3349d-3f7a-4227-9618-3e785ec7e7fc,Inbound,Returns,Reverse Pickup Enquiry,,df940912-d2fc-4b8f-9859-96953e572e99,,18/08/2023 13:23,18/08/2023 13:33,18-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,4
431706dd-9280-46c5-bc3a-493a94fb0421,Inbound,Returns,Reverse Pickup Enquiry,,74bc80bf-74cb-4504-a755-d75c18a79d56,,18/08/2023 16:38,18/08/2023 16:40,18-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
93831a44-a91d-45a6-a499-059a255a4fd0,Inbound,Returns,Reverse Pickup Enquiry,,70bfc011-3be9-451d-80f6-418340e08275,,18/08/2023 18:44,18/08/2023 18:45,18-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
e059a312-94c8-42bb-ab6e-fe7f1d5ae5b8,Outcall,Returns,Reverse Pickup Enquiry,,db04132e-095d-4bfc-8444-f6a33729f5e3,,19/08/2023 14:01,19/08/2023 14:05,19-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,4
f88967f8-7d06-4395-a1ae-b222c60143c0,Inbound,Returns,Reverse Pickup Enquiry,,14170f4f-ba5e-40a6-9bd7-19b00976b2c2,,18/08/2023 07:16,18/08/2023 15:47,18-Aug-23,,,,,Jennifer Day,Jackson Park,John Smith,>90,Morning,1
279706b4-1d14-4b1f-8a35-493bac5e7df7,Inbound,Order Related,Delayed,,0b4bef37-22d4-4bd2-b02e-a692f1d7d9fe,,18/08/2023 11:21,18/08/2023 11:47,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
bbf319e3-aa8c-4d8f-8859-b2e33e1035f2,Inbound,Shopzilla Related,Shopzila Premium Related,,395a6953-7bf5-4ad3-968b-acae35f4ed29,,19/08/2023 14:22,19/08/2023 14:32,19-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
ee70f288-9ad9-46bf-b29f-e2aebafb4b34,Inbound,Order Related,Installation/demo,,42acfa3e-d5d6-42ec-84e1-03b37a49c43f,,19/08/2023 16:57,19/08/2023 17:25,19-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,4
b04e6023-f0a6-4621-bcc6-7596873ba23d,Inbound,Returns,Fraudulent User,,32069d7e-1724-4a2e-aa45-f5511d3efdb6,,18/08/2023 01:05,18/08/2023 01:13,18-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
df434fa9-ca37-44ca-9089-67e4bf6f0ec2,Inbound,Returns,Wrong,,aa9735e6-d931-49a3-98dc-f41520cfff3e,,19/08/2023 10:14,19/08/2023 10:16,19-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6657592d-f770-4d50-8d31-3909a3d678b8,Inbound,Returns,Fraudulent User,,b1db40ef-8740-4546-8667-c2645be6af74,,18/08/2023 17:45,18/08/2023 17:46,18-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,3
052b77b6-0147-456d-be8c-95ab3900b8ee,Inbound,Product Queries,Warranty related,,e032a16e-7e7d-4885-affa-5a935f10b1fe,,19/08/2023 04:53,19/08/2023 04:54,19-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
4bd53905-89be-476c-b4b3-f105b7245e8d,Inbound,Returns,Reverse Pickup Enquiry,,8670e8f7-9836-4e43-9af6-fd0d5f1e0965,,19/08/2023 10:36,19/08/2023 16:58,19-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,3
9ba08880-3e73-4a87-a042-7a12ba5b1ac6,Inbound,Returns,Reverse Pickup Enquiry,Happy ,70b89500-39cb-495e-8f37-6de933c48a55,,18/08/2023 10:09,19/08/2023 07:41,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
60d9e4cf-381f-4343-8daf-8a03bacb194e,Outcall,Returns,Reverse Pickup Enquiry,,c6054636-eb2f-457d-ab99-e2b2223022f4,30/07/2023 23:11,19/08/2023 10:53,19/08/2023 12:12,19-Aug-23,LUCKNOW,Home,219,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,4
7935512c-d286-43f3-9482-9d6f34afbb24,Outcall,Order Related,Delayed,,9ef18176-5bc2-4145-9a6e-de666ed3e7bf,,18/08/2023 21:23,19/08/2023 15:40,19-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,3
a39a2c72-bf19-4a7d-9bb7-f82650bf8508,Inbound,Order Related,Order status enquiry,,d157a2ad-f223-420a-ad24-9ac4bec9acc3,,18/08/2023 15:50,18/08/2023 15:50,18-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
14c35ccd-7cc3-4cf4-b051-a7b34933d995,Outcall,Returns,Reverse Pickup Enquiry,,7ee1cee1-a77f-483c-bab1-407570ef2e0d,,19/08/2023 20:19,19/08/2023 20:26,19-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
5a541b2d-7302-47f2-8226-9ea55b3048e2,Inbound,Order Related,Delayed,,5ef8d070-3904-4c50-95ad-40cf9d01fc5b,08/08/2023 15:42,19/08/2023 15:07,19/08/2023 15:11,19-Aug-23,LUCKNOW,LifeStyle,193,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
77fecdc2-c661-4b03-8152-bba1479d4c92,Email,Returns,Fraudulent User,Good ,6091a662-6c0c-49a8-ace7-5b21ad0b6d16,,18/08/2023 12:19,18/08/2023 19:00,18-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
f2fd93e8-0cae-4651-b9f4-04ee092a9b09,Email,Returns,Reverse Pickup Enquiry,,5b6d2896-98b0-48b7-9e02-ccf98d06c527,,19/08/2023 12:49,19/08/2023 13:06,19-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,4
44b8591f-010f-467e-9868-c66b8515f970,Inbound,Returns,Reverse Pickup Enquiry,,dacff649-e29c-47af-9b8e-c6c0f9480ba0,,18/08/2023 18:54,18/08/2023 18:57,18-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
f2608cfc-16f5-4533-842f-0c7cacc68187,Inbound,Order Related,Delayed,,ad464af7-b8ab-4844-a79c-2fc3a53a9587,,19/08/2023 11:10,19/08/2023 11:15,19-Aug-23,,,,,Benjamin Gomez,Elijah Yamaguchi,John Smith,61-90,Evening,5
031e46bf-b663-4232-aae2-0f377b796082,Outcall,Refund Related,Refund Related Issues,,3eaf2d01-7e2e-4b8c-b049-7e8d2fc1d33f,,19/08/2023 12:49,19/08/2023 13:09,19-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
c2bfe12e-86c3-43e3-a037-efcb744f10c4,Inbound,Cancellation,Not Needed,,2f703a1c-0095-4ee6-8c6f-457d681ac918,14/08/2023 20:00,18/08/2023 10:11,18/08/2023 10:16,18-Aug-23,HYDERABAD,Mobile,49999,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6fed82e3-35c6-4432-aa2a-42b132c914dd,Inbound,Order Related,Order status enquiry,,4c99165d-6601-4cd2-bdc7-3d63054de532,16/08/2023 16:44,18/08/2023 19:12,19/08/2023 10:47,19-Aug-23,ALLAHABAD,Electronics,39990,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7a94b86b-7d65-4ed3-811d-80f9315eab40,Inbound,Returns,Reverse Pickup Enquiry,,53906bff-9e61-48ff-ae02-95f0d7627884,11/08/2023 23:45,17/08/2023 21:48,18/08/2023 23:08,18-Aug-23,VISHAKHAPATNAM,LifeStyle,241,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
9a6e7fda-b5fe-40b6-a2d7-54b3bfd5197e,Inbound,Returns,Service Centres Related,,298c6e31-058c-44ce-8eab-2cfe2f9442e7,,18/08/2023 07:01,18/08/2023 07:14,18-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,1
21120e41-1060-4785-9703-98ef042a4b96,Inbound,Order Related,Invoice request,,1a83f8d7-5dfb-432d-a38d-f4c2baaacc07,,18/08/2023 11:46,18/08/2023 11:52,18-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
98cbcfde-1bd2-4833-9185-1ae146cb8771,Inbound,Returns,Missing,,6926ccec-8d63-4cc2-bb59-c68beb2bcf7e,14/08/2023 15:23,17/08/2023 20:55,18/08/2023 08:54,18-Aug-23,JAIPUR,Electronics,799,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
08ffd6ce-9d7c-4cdd-bdc1-b020f93c4d95,Inbound,Product Queries,Product Specific Information,,9b9a8a61-25a9-40db-baa4-f9bcd9705a54,,18/08/2023 09:40,18/08/2023 09:42,18-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1d538e98-eb1a-4644-8ad9-2c0626e26b70,Inbound,Order Related,Delayed,Good ,98520783-ab81-43e8-ae3c-e18251dab172,,19/08/2023 16:38,19/08/2023 16:39,19-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
e1efea5d-eca5-4c1c-b1b1-65634b02e348,Inbound,Returns,Technician Visit,,7e84980d-ca58-477c-b8a0-004bb9d735dc,,19/08/2023 17:14,19/08/2023 18:32,19-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
09a7c89b-bd1b-4221-9b2a-e4cd3242630a,Inbound,Returns,Missing,,f7c3bb00-eef0-4b88-a7bf-043ba4f9fd54,03/08/2023 18:40,18/08/2023 16:26,18/08/2023 16:31,18-Aug-23,BEGUSARAI,LifeStyle,730,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
d0a11a28-356e-465c-9704-9b56f638a4ad,Inbound,Order Related,Delayed,,6aa75479-e34e-4413-8b6b-7648506ff9ad,12/08/2023 13:53,19/08/2023 10:08,19/08/2023 10:15,19-Aug-23,SOLAN,Home,149,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
4b7674f2-7a1c-4059-b6ae-beb23a22248a,Inbound,Product Queries,Product Specific Information,,81c95347-db5a-45ba-9d14-872d261aa969,,18/08/2023 08:08,18/08/2023 08:09,18-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
bfb9d5ee-5585-4dd9-b2cb-1fa4ba15431c,Inbound,Returns,Reverse Pickup Enquiry,,61ccaf9f-0467-4466-9d6e-2b081caf37f0,,18/08/2023 14:30,18/08/2023 14:36,18-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
4038050e-56d3-476c-b594-c652868a48f0,Inbound,Order Related,Installation/demo,,49cf2581-d486-4794-832d-e3e7d2cb5345,,18/08/2023 15:52,18/08/2023 16:21,18-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,4
c8a1cf38-4d91-4aa7-9e96-89f9cc775388,Inbound,Returns,Reverse Pickup Enquiry,,e09f4733-93d3-47a2-a0e8-a01992b55166,,18/08/2023 16:43,19/08/2023 14:24,19-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
c6ff5fcb-9e87-4b14-b16e-1610d97d841a,Inbound,Order Related,Delayed,,90b85e8a-7feb-475a-a62e-3f8371950259,,19/08/2023 18:03,19/08/2023 18:06,19-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
602b3876-49db-41b1-bc22-55be0a8c7811,Outcall,Product Queries,Product Specific Information,,519c2df0-461f-41bf-948e-ec71f74ac8aa,,18/08/2023 19:19,18/08/2023 22:22,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ac83478f-fb52-434c-9f76-bbed79ef5a88,Inbound,Returns,Reverse Pickup Enquiry,,14e1fe28-3368-4de3-b735-de9cf5182987,,19/08/2023 21:52,19/08/2023 21:55,19-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5c9d8d05-1300-40e7-92c9-bc5763b77e70,Inbound,Returns,Wrong,,052b59bf-b613-4809-b7ee-aee29de900a6,14/08/2023 13:15,16/08/2023 22:16,18/08/2023 04:25,18-Aug-23,JAUNPUR,Electronics,1069,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,1
a56132b5-8e7b-4c06-8984-457068c8e448,Inbound,Order Related,Delayed,,ef452254-6bf2-4039-b6c4-390d981b1abb,15/08/2023 12:37,18/08/2023 20:13,18/08/2023 20:14,18-Aug-23,AURANGABAD,LifeStyle,1679,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
2d128e09-3875-45f9-84a8-fec9eec94a91,Inbound,Returns,Reverse Pickup Enquiry,,f67dd85d-ad73-4384-ae64-4e9c9ae47f4e,06/08/2023 07:16,17/08/2023 15:50,18/08/2023 12:06,18-Aug-23,NEW DELHI,Electronics,1297,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
55f02cc1-74f2-4720-9eaa-a8b69695cb44,Inbound,Returns,Missing,,41d8af67-827a-4ea2-8876-96835bf32d8a,,18/08/2023 08:58,18/08/2023 08:58,18-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
eede561d-a4a8-4296-96a7-07211281a096,Inbound,Returns,Damaged,Thnks,7a4005b2-ad89-4a37-ab88-47f44f0d3d6e,,18/08/2023 16:37,18/08/2023 16:40,18-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
3214c210-470d-4cd5-9604-90b0ee83844a,Inbound,Order Related,Order status enquiry,Don't know ,0697ee9b-92fb-40e8-8379-4404419a0cb4,,18/08/2023 19:24,18/08/2023 19:35,18-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
b7426dbc-7a26-4f8b-a775-53a0da2fad35,Inbound,Returns,Reverse Pickup Enquiry,Thanku so much sanaa   bahut hai aache se mere sare daut clear Kiya hai iskle thanks a lot and thanku so much   ????,05822d61-d70e-425c-ad0f-d05586e4cfbb,,19/08/2023 08:24,19/08/2023 08:27,19-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
3d21c9ea-9164-4149-871e-05b15bca76d7,Outcall,Returns,Return request,,a174910c-5ea8-4438-8672-8a27bc7242ee,,19/08/2023 11:34,19/08/2023 11:39,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
c06f3ca0-3c0d-4016-8e94-98cf53d25beb,Inbound,Returns,Reverse Pickup Enquiry,Still pending my issues ,01a66be5-94b8-4980-b9de-df6efcb345b4,,19/08/2023 13:15,19/08/2023 13:19,19-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
60f6c6ff-bbb6-4aa8-9cd0-76d6019750f1,Inbound,Refund Related,Refund Enquiry,,645f68d4-49fa-425a-a31b-f226a564d11c,,19/08/2023 16:46,19/08/2023 16:48,19-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1d29a8cf-2bb7-4d6b-a799-cd2f95f247b0,Inbound,Order Related,Installation/demo,Resolve issues just like a BOSS,33a6bd62-39ea-42f4-88a3-853f409917b6,,19/08/2023 10:03,19/08/2023 10:20,19-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
51274c25-b60c-4fa8-a9e9-265249d1e1b0,Inbound,Order Related,Delayed,Language super cool,fdf1f68b-b725-4664-ba9b-5c43185b3bc2,09/08/2023 18:28,17/08/2023 17:44,18/08/2023 09:45,18-Aug-23,RAE BARELI,Home,611,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5596ee9d-4db6-4f34-97aa-a91901e72691,Inbound,Payments related,PayLater related,Nice ,fed08ee8-2003-4086-a101-c8b12853fa45,,18/08/2023 08:49,18/08/2023 09:55,18-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
3c0364ba-c014-43b5-8c19-783fbda8a039,Inbound,Returns,Reverse Pickup Enquiry,Excellent amazing customer support rep. Easily solved my issues highly appreciate the customer support who addressed my concern. Keep up the good job. Many thanks.,13953db7-d8a2-45cb-8f29-6aafa957bd80,,18/08/2023 11:11,18/08/2023 11:14,18-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
0cff7f1a-a210-4722-8739-e67c905b01a0,Inbound,Shopzilla Related,Signup Issues,,ca768e8f-f537-4f83-bcbd-29523dd772c9,,19/08/2023 13:51,19/08/2023 13:52,19-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
a5c1796a-4da0-4892-a34a-3e1da419fc75,Inbound,Order Related,Installation/demo,Sorry koi response nahi   call bhi cut gyi Sorry no response ,7dd46c82-1908-49c8-a868-0ce0bbfb9095,26/02/2023 08:10,19/08/2023 16:08,19/08/2023 16:20,19-Aug-23,SRI GANGANAGAR,Electronics,1329,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
fb76bab8-0ce3-4f73-b591-7d2290850e01,Inbound,Returns,Reverse Pickup Enquiry,My Last pic up product have scratches and music system voice is not up and down and then I had return this product but Shopzilla prosser is dull,e39d6479-b9f6-4117-a237-d203122f32f3,06/08/2023 22:51,19/08/2023 14:25,19/08/2023 14:26,19-Aug-23,AURAIYA,Electronics,3299,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
694ed863-c3cf-49fd-ab45-7743eb0a0403,Outcall,Refund Related,Refund Related Issues,,6e34574d-70e9-4be9-b9b9-240f6fc5dfad,,18/08/2023 12:35,18/08/2023 12:39,18-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
7158161e-7172-4a8e-a586-3e41222dc95e,Inbound,Returns,Fraudulent User,,d0d5bfa4-f44c-4029-9352-bc2439328b1f,,18/08/2023 18:57,18/08/2023 19:21,18-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
5e6a3fcf-15c3-43fc-8df6-7bb0e120c293,Inbound,Order Related,Unable to track,,b8d4c701-dd2d-4530-8a5a-d2f2b8f35caa,,18/08/2023 22:49,19/08/2023 00:08,19-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
f626d939-3582-4dd9-b6b5-e5febcb85a09,Inbound,Returns,Reverse Pickup Enquiry,"Hi, I'm here for my executive customer care who helped to know know about my order related problems that was awesome.... ",69ee68a9-7f75-4e9a-aef3-8656d523e716,03/08/2023 20:36,14/08/2023 12:33,18/08/2023 09:44,18-Aug-23,BAHRAICH,LifeStyle,399,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
ae4cad30-bfa9-438f-b892-9919c2090bbe,Inbound,Returns,Missing,,3664babe-b724-4a18-a994-a9aea33811b4,,18/08/2023 16:43,18/08/2023 16:46,18-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
b853c8d4-5618-4bea-b0a3-d999c932b38d,Inbound,Order Related,Delayed,,8b842f6b-18a4-42e1-baa9-f950063ee45e,,19/08/2023 16:32,19/08/2023 16:34,19-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,4
764cb07c-be67-4b04-bc4a-034c86828be2,Inbound,Returns,Fraudulent User,Very nice person ,6140c045-1839-4b31-977e-9b91080ed669,15/08/2023 11:53,18/08/2023 15:37,18/08/2023 17:43,18-Aug-23,HYDERABAD,Home Appliences,55990,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
b6874e0c-ea40-4311-ae4b-aec4b9a05f3a,Inbound,Refund Related,Refund Related Issues,,2f1842d5-7cfa-441f-b63a-18b8562f0d12,,18/08/2023 14:00,18/08/2023 14:08,18-Aug-23,,,,,Kenneth Wilson,Aiden Patel,John Smith,>90,Morning,4
1ce940b5-8900-436d-a877-814f029ab289,Inbound,Returns,Reverse Pickup Enquiry,Good,50ed36e9-fde9-4d61-851d-0bbfc0862b6b,,18/08/2023 17:11,18/08/2023 17:13,18-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
dae82337-7181-4db0-96ef-c5e37f93c63f,Outcall,Returns,Technician Visit,,318c039c-c3ba-4ef0-9212-d740a2ba1f8a,,18/08/2023 19:08,19/08/2023 15:35,19-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
c2dc5908-5dd6-4b3d-bc41-5f93de3b00ab,Inbound,Refund Related,Refund Related Issues,,c5b40d06-ae45-4f24-8d12-4f9cffed7167,,19/08/2023 02:01,19/08/2023 02:01,19-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
83eef723-ad22-47ed-8712-a72abbf27923,Outcall,Returns,Missing,,8c0537c5-eaac-46c6-a9d5-054d11e1dce1,,19/08/2023 12:10,19/08/2023 12:10,19-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d009d9dc-642d-450a-b4c0-b98366ab9cce,Inbound,Returns,Missing,Good ,25307a30-afc6-4925-9206-b68449516d79,,19/08/2023 13:43,19/08/2023 13:52,19-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
36d5a139-8bff-4987-a2fe-318bf1ef30c0,Inbound,Returns,Reverse Pickup Enquiry,,ea58f97c-de5a-472e-8fde-28deaa2e4dac,11/08/2023 09:37,19/08/2023 14:28,19/08/2023 15:00,19-Aug-23,BAJNA,Home,9464,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
369ee935-e644-41fa-a575-bb40caf02127,Outcall,Order Related,Delayed,Please fix your delivery partner at my area why they doing like this....,f8b0c3da-1f51-451f-9eac-9fe1db86f301,17/08/2023 12:01,18/08/2023 16:39,18/08/2023 16:40,18-Aug-23,HYDERABAD,Mobile,12999,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,1
8aafe798-1395-4b46-a0f9-94a5b3ea1359,Email,Returns,Reverse Pickup Enquiry,,51f43f82-f661-4a52-87a6-bf0dc51f4cbb,,18/08/2023 16:12,19/08/2023 21:08,19-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
3d977491-aa09-4028-8de6-6845d77db3af,Email,Order Related,Delayed,Update your system and don't cheat customer ,5ff2bdae-4ff0-4c36-a35a-38be1702c807,,18/08/2023 23:58,19/08/2023 00:07,19-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
1c98447f-9428-472a-a12a-dbac05340cb5,Email,Payments related,Online Payment Issues,Very bed service ,29f06af8-7007-445b-8914-e2f382a60668,,19/08/2023 17:12,19/08/2023 17:22,19-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,1
0c428584-6eb5-46c9-9823-0cfa9729bcbf,Inbound,Returns,Return request,please dont sell duplicate product,03d6bca6-cb9a-468f-aaa5-75984b753954,,19/08/2023 15:13,19/08/2023 15:14,19-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
0a357d50-fb95-4b0c-a61d-c7c11d72377e,Inbound,Cancellation,Not Needed,Good one,abf63099-11a3-46b2-8fa8-27dc59ca8014,08/08/2023 14:41,18/08/2023 10:21,18/08/2023 13:07,18-Aug-23,AHMED NAGAR,Mobile,11499,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
ecdd41c7-054c-4926-9c65-bbacc5499367,Inbound,Returns,Reverse Pickup Enquiry,,e6b1a3df-4dbf-476c-a290-41548da7d4c1,28/07/2023 10:04,17/08/2023 11:08,18/08/2023 14:31,18-Aug-23,CHENNAI,Books & General merchandise,399,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
694a6899-2f55-4755-97f4-796dd53d8afd,Inbound,Returns,Product related Issues,,afbd39a0-919b-4f82-a165-c9c70fe44545,,18/08/2023 08:47,18/08/2023 08:56,18-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
6dbe0f9b-4015-4500-9dbe-6e4989e91295,Inbound,Order Related,Order status enquiry,Very late delivery.,1341d7cb-480d-4a64-8ca4-8161c3f87bec,,18/08/2023 10:40,18/08/2023 10:43,18-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
de1cdb73-2eab-4635-85ae-ebe4af73029a,Inbound,Order Related,Order status enquiry,,87df978a-bc3d-425d-9b95-fbd198348ec4,,18/08/2023 14:31,18/08/2023 14:32,18-Aug-23,,,,490,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
ff669205-33d7-43a9-aa03-379663401eab,Inbound,Returns,Fraudulent User,,1c80061a-04d6-4eea-801d-772b87da87b3,,18/08/2023 18:36,19/08/2023 12:15,19-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
85ecffca-79ea-4aa3-ad84-0c3d3e2274c2,Outcall,Feedback,UnProfessional Behaviour,,e00aac5e-60c5-4aea-a0ed-b2358f24fead,,19/08/2023 15:45,19/08/2023 15:47,19-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c19b6e03-0896-4a6d-942b-d0c2e836a3fb,Inbound,Returns,Reverse Pickup Enquiry,,397a7284-4d56-43ca-a8fc-58ed81bfcd5e,,19/08/2023 19:38,19/08/2023 19:41,19-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
65c534e3-1962-44d7-859b-02a075ee3a4a,Inbound,Returns,Return request,I'm happy ????????,4a259659-f1eb-4e32-adc5-68247bd13939,02/08/2023 13:14,18/08/2023 12:22,18/08/2023 13:26,18-Aug-23,KHARAGPUR,Electronics,1799,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
6f4d0523-ae30-4209-bb66-e3f5a99e44a7,Outcall,Refund Related,Refund Related Issues,,a300fcc9-9103-4eab-8ff3-f45aabb675f3,12/08/2023 20:10,19/08/2023 16:19,19/08/2023 16:48,19-Aug-23,GUWAHATI,Home,1899,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b802b98e-eb74-4b73-9e76-af94b987d190,Outcall,Cancellation,Return cancellation,Good ,cfb39cc3-f30c-4944-bbac-ac48da8fea5c,06/08/2023 08:36,19/08/2023 14:58,19/08/2023 15:21,19-Aug-23,BARMER,Electronics,729,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
21f3bcc8-59dc-4a8d-8935-2a1582524651,Inbound,Returns,Reverse Pickup Enquiry,,5f8b7086-824e-4708-bf14-4dc69bf02b32,,18/08/2023 10:57,18/08/2023 10:58,18-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
cdf1e719-14ee-4577-a000-7ef085a64f33,Inbound,Returns,Reverse Pickup Enquiry,,e0bc37a3-3a19-4795-b7f8-1e6b8a558004,,18/08/2023 15:48,18/08/2023 15:54,18-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
3810651a-2753-4b63-bd26-f788bf364802,Inbound,Returns,Return request,Good,07e2a264-730e-45f5-975a-a074bc781885,,18/08/2023 16:29,18/08/2023 16:42,18-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
999085b9-8fb4-4e9f-b3d6-6f457ce4cae7,Inbound,Returns,Missing,You tell my call very nicely and talk very nicely and give me the way how can I return this my package which is not according to my order,5af11950-3ffd-47af-8f8f-ad4ec1a5db8a,,19/08/2023 08:52,19/08/2023 08:57,19-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0b56f36a-7bdb-4807-ae36-b4b5fcca0fc5,Outcall,Shopzilla Related,General Enquiry,,1aa3465c-00b9-4022-9be4-c345d712eeb0,,19/08/2023 14:10,19/08/2023 14:14,19-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
e59e4faf-12b9-46de-8618-d23efc189890,Outcall,Returns,Fraudulent User,Thank ,7a16dbc9-4f97-4a53-837a-f1d72f3384fa,,19/08/2023 16:23,19/08/2023 16:27,19-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,4
e5054a0b-792a-4138-847c-157dca750c5e,Inbound,Returns,Wrong,,fa91b457-d30c-439a-8a8f-27b7770d8352,12/08/2023 13:54,18/08/2023 16:26,18/08/2023 16:35,18-Aug-23,KOLKATA,LifeStyle,824,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
310f9474-0b33-4186-9d8e-4529ff180360,Inbound,Returns,Service Centres Related,,08a8ff41-d1e6-4fc5-b400-9d19e318b4f6,,18/08/2023 17:58,18/08/2023 20:17,18-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
86470d74-56ab-4ee6-8a0b-3b6eebd2254e,Inbound,Returns,Return request,,624efd3e-f08c-430c-8ee4-44fd28c5e9a3,,19/08/2023 12:15,19/08/2023 12:35,19-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
0e3be66e-f88f-4846-81ca-e8a6f3f52b94,Outcall,Refund Related,Refund Related Issues,,aed1c9eb-e1c8-4077-9f93-b8e1d20de54e,08/08/2023 13:51,18/08/2023 10:33,18/08/2023 10:39,18-Aug-23,VARANASI,Electronics,378,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
60c45346-b421-455f-a65d-de7737e3a1a1,Inbound,Returns,Reverse Pickup Enquiry,??? ????? ??,387dafc3-f0e7-4b9a-aed6-5b1b60d4d6a6,,18/08/2023 10:01,18/08/2023 10:07,18-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
f8ace58a-ba49-4a3b-a98f-45286d69d9f6,Outcall,Returns,Service Centres Related,,9f7399f0-57e6-4fd0-87ad-f6ed947485d6,,19/08/2023 10:09,19/08/2023 10:10,19-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
b11729a5-a4b6-4732-89d0-55a1148ef1b6,Outcall,Returns,Reverse Pickup Enquiry,He is more intelligent talking with me and he know about many things just like relate to other things and solve the problems,29d22f7f-ab2d-42f0-a590-85963ef5457c,,19/08/2023 20:33,19/08/2023 20:38,19-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
351d5b59-49ad-415b-8171-5f7e6fd83bd1,Inbound,Returns,Missing,,51f38bfd-219e-433e-b169-8d9d24eb83bb,14/08/2023 12:53,18/08/2023 10:51,18/08/2023 10:52,18-Aug-23,KURUD,LifeStyle,890,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
2a69b60a-7f70-47d9-afd7-931b059f3c78,Inbound,Returns,Reverse Pickup Enquiry,,bdb3ce4a-130f-4e50-8565-3a80f3a2b63d,,18/08/2023 12:13,18/08/2023 12:14,18-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
45b619dc-adc3-4769-b960-fdcfb4412c14,Inbound,Returns,Reverse Pickup Enquiry,,b075b731-a6d5-42aa-9516-08d9bd52dd90,,18/08/2023 13:36,18/08/2023 13:37,18-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
795e0aa2-7767-4777-b787-3f1cf84988ca,Inbound,Returns,Wrong,,1e99444c-da5a-43f7-91cb-96d17a45e1a6,,18/08/2023 13:59,18/08/2023 14:03,18-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
13c6e31e-630a-418e-93cd-b62d273c135f,Inbound,Returns,Fraudulent User,,f0c9b6da-e48f-47e4-b939-0e688c000ccf,,18/08/2023 16:53,18/08/2023 20:21,18-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
ad9d5382-6c17-4156-b3c6-384184aefce1,Inbound,Order Related,Order status enquiry,,e189b31f-b4ff-49e4-bf79-b51427e19c2e,,19/08/2023 12:47,19/08/2023 12:48,19-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
389abd28-6a76-4349-a61e-8e0f576a397b,Inbound,Returns,Reverse Pickup Enquiry,,6ed8203c-8860-4091-9212-5bcec9bb3bf1,,19/08/2023 18:53,19/08/2023 19:08,19-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,4
0a2392a3-7749-4d31-9423-19740ca4b4e4,Inbound,Order Related,Installation/demo,,fe40d047-e49d-49c6-857c-2dace3b348fd,30/07/2023 11:29,17/08/2023 09:10,18/08/2023 10:03,18-Aug-23,SONIPAT,Home Appliences,468,,Norma Davis,Aiden Patel,John Smith,>90,Morning,3
d5d37117-be31-4568-8dba-bfb2c88c1c4a,Inbound,Returns,Reverse Pickup Enquiry,,ddcf6da0-d9b5-4595-87d3-b3691f078f9a,,19/08/2023 10:28,19/08/2023 10:29,19-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8eced377-7f61-451a-9190-aa84b9e6d4cf,Outcall,Returns,Return request,The customer service is very good ??,7e47d176-cafb-49d1-87c7-4740c1d8f67f,04/08/2023 14:58,19/08/2023 17:14,19/08/2023 17:37,19-Aug-23,BHUBANESWAR,Electronics,775,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
de43d5db-c9f0-4f62-820e-d0179ff13a24,Email,Refund Related,Refund Enquiry,Very nice ,d9d9ab53-c98c-4b13-930b-68c6aa1c7fff,,18/08/2023 09:33,18/08/2023 09:36,18-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
5e700d6b-c9d1-4dda-8c99-94788a248f1c,Inbound,Cancellation,Not Needed,,ece9fe1d-442b-4a7a-b5c4-cbab3843455d,,19/08/2023 10:08,19/08/2023 10:21,19-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
c5111023-6852-4ebd-b1df-fe1758715055,Inbound,Returns,Exchange / Replacement,More discounts and exchange options.,1b18ded2-c22b-48c4-88bb-b78850bf6c23,,19/08/2023 12:10,19/08/2023 12:15,19-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
437e5b06-6a0b-46b9-9849-36f379859867,Inbound,Returns,Reverse Pickup Enquiry,,aec4bfb8-bb90-4afb-b451-c7372ab09a46,,19/08/2023 16:01,19/08/2023 16:03,19-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
72863eda-b781-405d-af77-f00d7d95d32d,Inbound,Shopzilla Related,General Enquiry,,937438e2-b2f7-4d3e-8fa5-2c44cc50d737,,18/08/2023 11:18,18/08/2023 11:19,18-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
bf493372-41a8-4439-90a4-fe81f4e98764,Inbound,Returns,Reverse Pickup Enquiry,  Your service is very pathetic Please try to improve your service.Please ,c1edbd66-e82b-4af1-9c44-8f36557fa711,13/07/2023 11:36,19/08/2023 15:46,19/08/2023 15:52,19-Aug-23,SIHORA,Home Appliences,1599,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8e7fc5c4-a071-4148-b303-9ebfcce2581c,Email,Order Related,Installation/demo,,bf3d41da-8152-432f-80b0-32b220e32341,,18/08/2023 16:48,18/08/2023 17:03,18-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
8ac8cddb-f62e-463a-8c23-f1944df30b62,Inbound,Returns,Service Centres Related,,9b6a7eeb-baa5-49eb-b8fe-acbf1af77eab,,18/08/2023 16:56,18/08/2023 17:05,18-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
7ec33e2b-ee40-4555-8d04-036e73b67d0e,Inbound,Order Related,General Enquiry,,fe8c5c48-d662-4671-8dcf-893e780faf10,,19/08/2023 19:13,19/08/2023 19:15,19-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
8f2de826-d9cc-4a9b-a3a9-cb832bd2a97a,Inbound,Returns,Reverse Pickup Enquiry,,767f1cfd-d34a-4dda-a85a-d43372c7a213,,19/08/2023 10:19,19/08/2023 10:21,19-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,1
f89db473-42d0-46a9-8532-30f7c5848409,Inbound,Returns,Reverse Pickup Enquiry,,0911224b-a04b-4417-b705-ff1f95999bd8,,19/08/2023 15:16,19/08/2023 16:20,19-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
339c88c0-6a9f-4a51-9ae5-dd3ac8b0a6ca,Outcall,App/website,Issues with Shopzilla App,Nice,b2819724-f98a-4bd9-b225-a08d36b3d4e3,,19/08/2023 17:25,19/08/2023 21:05,19-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
67f8a621-64f7-4f41-b5c5-b5eb1fd4119f,Outcall,Returns,Missing,,d49ce8ae-4241-42b5-9d3a-9a54af8978a9,,19/08/2023 21:26,19/08/2023 21:27,19-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
48c6827b-ff44-4159-a3b0-f8775a23a86e,Inbound,Returns,Reverse Pickup Enquiry,,5074071c-8e6f-4df5-842a-71f6f4c48c1b,,18/08/2023 13:34,18/08/2023 13:35,18-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,4
46808b1b-4ff9-4080-9038-c82cf88e124c,Inbound,Feedback,UnProfessional Behaviour,Very good ,edd2b243-69ef-4152-b765-e5fd1fc4caa1,,18/08/2023 16:04,18/08/2023 16:07,18-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
539d07e0-622b-4d19-8fd8-b835c5f0b5b7,Inbound,Returns,Reverse Pickup Enquiry,,8ab34f77-94ed-4080-8f55-21f360098be3,18/07/2023 07:53,19/08/2023 15:32,19/08/2023 23:06,19-Aug-23,PURI,Electronics,799,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
1a747daa-c8f0-4450-8e02-c5b8acfc203d,Inbound,Returns,Reverse Pickup Enquiry,My Query not listen,f9b080fc-65eb-4561-a282-f4c7f403ade2,,18/08/2023 21:51,19/08/2023 07:45,19-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
3309ac31-e973-426a-a9af-1a8dc181d7d5,Inbound,Returns,Service Centres Related,??,89ca48ca-661c-4e10-bd06-9dfd85037c4a,,19/08/2023 17:40,19/08/2023 17:43,19-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a941d2d8-f954-4571-93fc-feb1229c1c4f,Outcall,Order Related,Order status enquiry,??? ???? ?? ????? ?? ??? ,413f85b4-79cb-4018-af5d-148db3d5a99c,31/07/2023 21:00,18/08/2023 08:57,18/08/2023 09:01,18-Aug-23,NEW DELHI,Books & General merchandise,690,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
bb305b38-5125-4070-ae25-cc92baaa9459,Inbound,Returns,Reverse Pickup Enquiry,,601b8fe8-afdb-4189-b150-13d3446509cc,10/07/2023 18:22,18/08/2023 11:59,18/08/2023 12:00,18-Aug-23,ALLAHABAD,LifeStyle,379,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
99c8a9a8-0920-4d21-8801-323993634919,Inbound,Order Related,Delayed,,4570c54f-303e-4f04-81d3-8241f080c811,09/08/2023 10:51,18/08/2023 09:02,18/08/2023 09:04,18-Aug-23,HYDERABAD,Electronics,1499,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
4d3b8a6f-a5bf-4634-b4c6-7cd0e6a0fe1e,Inbound,Order Related,Delayed,,3f27affb-5b4d-4433-9c5a-edf77fbc04b6,15/08/2023 12:16,17/08/2023 15:02,18/08/2023 13:45,18-Aug-23,LUCKNOW,Mobile,5999,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
a28d1817-9c93-4a88-8dab-0ccaed59297a,Inbound,Order Related,Installation/demo,Very good effort from agent,5d342665-00bb-4147-8086-20807a7583b8,,18/08/2023 08:26,18/08/2023 08:31,18-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
051be421-20f7-4eb3-ade7-a0f9bef49894,Inbound,Returns,Reverse Pickup Enquiry,,117f0c42-d760-4958-8ccf-325cc2604b30,,18/08/2023 09:17,18/08/2023 10:28,18-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,1
bee042c9-1379-4e02-860e-09adf3d9b186,Inbound,Returns,Reverse Pickup Enquiry,Good performance by mem,1443d788-4098-4b82-bed9-c294ddc821c8,,18/08/2023 20:19,18/08/2023 20:20,18-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
9a68739f-2125-4d7d-bad6-05251f74d44d,Inbound,Order Related,Installation/demo,,8ac4a4f6-97eb-46f9-b213-1fe9ba528bc1,,19/08/2023 19:18,19/08/2023 19:20,19-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
cec20268-f853-40fc-92e6-37e81285f373,Inbound,Returns,Reverse Pickup Enquiry,,7f8e7021-0bf2-428e-acca-f93f9fc25843,28/07/2023 15:39,18/08/2023 19:37,18/08/2023 19:38,18-Aug-23,MEDINIPUR,LifeStyle,296,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f5b5241b-11f9-4b75-a106-3c87bb097c52,Inbound,Order Related,Customer Requested Modifications,ThankYou,f82525e8-70e9-4820-86da-0885722447e7,15/08/2023 19:16,18/08/2023 08:40,18/08/2023 08:41,18-Aug-23,PATTAN,Books & General merchandise,458,,William Carey DVM,William Park,John Smith,61-90,Evening,5
6d729a79-f362-4dba-bde1-1c9ac6839ad9,Inbound,Returns,Fraudulent User,Good ,43897c52-91bb-4124-8f25-6aa869690670,07/08/2023 20:51,19/08/2023 13:11,19/08/2023 13:17,19-Aug-23,MUMBAI,LifeStyle,1274,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
6d2bd6a1-5d40-493d-bd90-a089292552e2,Inbound,Returns,Service Centres Related,,977032c8-24ed-4a5c-8a39-e6873be43816,,18/08/2023 10:25,18/08/2023 10:48,18-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
57d1395c-7300-403b-ab11-e4b963126034,Inbound,Returns,Reverse Pickup Enquiry,,ac8ca111-046f-48d0-a057-7d2d61b5723e,06/08/2023 20:01,18/08/2023 15:54,18/08/2023 17:11,18-Aug-23,UJJAIN,Home Appliences,5824,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
b4155956-d323-4e39-acde-a4b8e04d66a7,Outcall,Shopzilla Related,Account updation,,427941d0-2f73-458b-9d61-96f9a0992960,,18/08/2023 11:05,18/08/2023 12:13,18-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
53c2ab3b-2295-4945-bc33-5b272bd3c002,Outcall,Product Queries,Product Specific Information,,4f21c1cb-f00d-418b-aaf8-09d5b2e47b2a,,18/08/2023 14:39,18/08/2023 15:23,18-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
34be4b12-13d3-478b-850a-6e4c8bd073c6,Inbound,Shopzilla Related,Account updation,,16ff6ad8-84d7-4af7-b768-5c7ba81d0bbb,,18/08/2023 15:17,19/08/2023 16:55,19-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e8e22e6e-0862-4f58-8957-82176a8cf190,Inbound,Returns,Fraudulent User,,6023d233-eb2b-4efc-a75e-ee21194d62e3,,18/08/2023 20:18,18/08/2023 20:20,18-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7927b89c-c3f9-4935-a359-72eecb523ea0,Inbound,Returns,Return request,Good support ,52b4d495-3505-4712-8729-c7ec657a3d81,,19/08/2023 14:26,19/08/2023 14:28,19-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
48d1e685-ab86-414a-91b3-670a79c6c4b9,Outcall,Returns,Fraudulent User,Thanks for supporting ,af6da511-afde-4879-855a-0ededa16eb99,,18/08/2023 22:20,19/08/2023 07:59,19-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
bcdf3584-6d41-4327-9f8c-98c12d6b37f2,Inbound,Returns,Service Centres Related,,7eac7710-2076-4510-a0f1-8fb6e09241b0,11/06/2023 13:53,19/08/2023 10:12,19/08/2023 10:13,19-Aug-23,NAGAON,Home Appliences,2179,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
ff3476df-4704-449b-acba-1ab73bab917d,Inbound,Returns,Reverse Pickup Enquiry,,89ed85ec-9aa8-4087-909a-b8a3995ac915,01/08/2023 22:58,19/08/2023 11:59,19/08/2023 12:04,19-Aug-23,KHIRKIYAN,Electronics,1999,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
4ca083d6-f5b9-4e76-a3ab-9164c56ff26e,Inbound,Returns,Reverse Pickup Enquiry,,f873ac30-3289-4510-bd9b-664691abd828,,18/08/2023 08:11,18/08/2023 08:13,18-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
932d23c7-be67-4fd8-9960-1db18317b64f,Inbound,Product Queries,Product Specific Information,No,481ae336-244b-4eb1-b1c3-eea2eb96a5f8,,18/08/2023 12:30,18/08/2023 12:40,18-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
0b396af3-928e-44b9-95fd-8f0b588caaff,Inbound,Order Related,Delayed,,422ffcc5-583b-49db-ab0a-71cd4f20da55,,18/08/2023 15:33,18/08/2023 19:40,18-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
fff6a26b-ffa5-4993-b20b-20970f7c7ffc,Inbound,Returns,Reverse Pickup Enquiry,,808fcd25-5dba-4fcd-8143-846762ba074d,08/08/2023 23:07,17/08/2023 17:12,19/08/2023 10:59,19-Aug-23,CHENNAI,LifeStyle,1074,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,1
de2152b7-8777-401c-ba9a-a39d4fda0ab0,Inbound,Payments related,Payment related Queries,,7de9d526-4f1c-49ff-b4e5-9512afaabbbb,,18/08/2023 18:54,18/08/2023 19:00,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
5ac12153-5792-4bce-992a-e4a11126b3d6,Inbound,Returns,Exchange / Replacement,no,f7d02d40-7f4f-49fd-b7a7-91d2f22d69ed,,19/08/2023 13:51,19/08/2023 13:58,19-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
94c2d366-5dab-43c7-9997-77f7250f4812,Outcall,Product Queries,Product Specific Information,,85b413ca-5333-4028-ae7c-d82d2d1d1b45,,19/08/2023 23:55,19/08/2023 23:56,19-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
74bc75ff-e56d-4ae9-a6b5-4d4be3abfc61,Inbound,Cancellation,Not Needed,,a55d7782-3ee5-4c64-9fb2-23e47f0ed66e,04/08/2023 23:04,19/08/2023 10:54,19/08/2023 14:19,19-Aug-23,FATEHGARHCHURIAN,Electronics,999,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
f08fa81c-f412-4798-925e-e16aed470f21,Inbound,Order Related,Installation/demo,thanks ??,41431243-ce10-4732-887a-4552040fa79d,,18/08/2023 14:46,18/08/2023 14:51,18-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,2
b9c63c05-3843-4aed-8574-123272bad924,Inbound,Returns,Reverse Pickup Enquiry,Great ,47fe8477-c0ed-41f1-a821-368a808a3050,,18/08/2023 15:14,18/08/2023 15:21,18-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
1e99648c-f8e3-4561-8ca0-d0d5181d3dcb,Inbound,Refund Related,Refund Enquiry,Thanks,1d154811-c04b-448c-98fe-e553ea18935f,,18/08/2023 15:47,18/08/2023 16:29,18-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
c5a1f9bd-5972-4ce6-8820-7a30c93120c2,Inbound,Returns,Reverse Pickup Enquiry,,e33ff316-ecb5-4a05-9f46-9c6e8abad0c2,,19/08/2023 14:39,19/08/2023 14:49,19-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
fdff7f8c-07c9-4797-bd76-3655bf285250,Inbound,Order Related,Invoice request,Best service ,567f343c-2717-466e-8c67-a71baeb67747,,19/08/2023 08:28,19/08/2023 08:30,19-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3041d47d-f724-4f34-ab51-60ca715e1c74,Inbound,Returns,Service Centres Related,Good talking good help,31759f04-0247-4ed3-ab81-0541e2ced8d0,,19/08/2023 14:40,19/08/2023 14:47,19-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
97ce8b58-eb2a-4cf1-b62b-1bf43aac8c09,Inbound,Refund Related,Refund Related Issues,,61c375e7-d549-41b9-ba1c-2f70e79bd274,02/08/2023 22:47,19/08/2023 12:37,19/08/2023 14:31,19-Aug-23,NAIHATI,LifeStyle,672,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
33ca8505-29a4-461e-93d0-0d51f3a084f6,Inbound,Returns,Return request,Quick service,3de3d8be-fa1b-435d-b150-fb7e40455515,11/08/2023 10:47,15/08/2023 06:21,18/08/2023 22:37,18-Aug-23,GURGAON,Books & General merchandise,359,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
d565a74d-e874-4d49-a098-f8154f492f43,Outcall,Returns,Reverse Pickup Enquiry,,7cadfef3-bea3-4403-ae50-82283ba7cd82,04/08/2023 12:00,19/08/2023 11:28,19/08/2023 13:26,19-Aug-23,JAIPUR,LifeStyle,1990,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
eec77d08-f18d-4016-bee1-72725b637e6c,Inbound,Returns,Product related Issues,,74ef2211-6d8a-4cb9-a3a4-7b68c2adb28b,13/08/2023 11:39,17/08/2023 18:24,18/08/2023 13:16,18-Aug-23,NEW DELHI,Books & General merchandise,195,,James Williams,Brayden Wong,John Smith,>90,Evening,5
b2fc67d4-2f26-43ff-a135-c31e0c682746,Outcall,Returns,Reverse Pickup Enquiry,Tnx,13c293c8-fb71-4ba7-9657-f33a969c3af8,,19/08/2023 20:58,19/08/2023 21:00,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
304065d7-fa02-464b-95d2-5831777bdb7d,Inbound,Order Related,Order status enquiry,,53ab676a-2096-4b19-876b-a0f161a0d2d1,15/08/2023 12:43,18/08/2023 19:28,18/08/2023 19:31,18-Aug-23,SHEOHAR,Electronics,34990,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
88bcd033-4789-4f75-b2ed-2f3b9f6d905c,Inbound,Order Related,Seller Cancelled Order,Good ,8be00fea-5130-4fbd-abc8-b16f541bf19e,,18/08/2023 11:03,18/08/2023 11:07,18-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
4d0dbbee-f899-47fc-8ec3-7196ecd71138,Inbound,Returns,Fraudulent User,,1375a12c-ccf3-4049-9f73-b40258cae597,,18/08/2023 18:48,18/08/2023 21:39,18-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f3b5756d-0258-4353-bb69-eb85721c4344,Inbound,Returns,Wrong,Very very good,6f9120e7-4128-4099-b03f-78f4665c605f,08/08/2023 17:28,19/08/2023 13:56,19/08/2023 13:57,19-Aug-23,ETAH,LifeStyle,2220,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
1723bd16-0dca-4047-bf48-37d1448350d7,Inbound,Returns,Reverse Pickup Enquiry,,eef3a6ef-55d0-4a0e-872a-0930492cb4f7,,18/08/2023 11:47,18/08/2023 11:49,18-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
a49c0d58-7125-4f4c-8f27-b310d02d86ce,Inbound,Refund Related,Refund Enquiry,Plz solve my issue my amount 1217 Invoice no  FAIH722400131747,cb8d2046-7289-495d-b70c-272dcac0416b,,18/08/2023 19:24,19/08/2023 16:12,19-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
a71b897f-f956-461e-80ad-cda7d2bff7ba,Outcall,Returns,Reverse Pickup Enquiry,Representative behaviour is good and mind-blowing person.,e0d7ef5f-9950-454a-9024-fd8f6d51a828,,19/08/2023 22:22,19/08/2023 22:25,19-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
cff93de2-0f91-4a27-84d5-9ce761144c12,Inbound,Returns,Fraudulent User,Very friendly behavior,ce47165e-8927-4d5f-ae81-fa84e77f3e0a,04/08/2023 17:02,18/08/2023 09:05,18/08/2023 09:05,18-Aug-23,NAYAGARH,LifeStyle,389,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
3a2711cf-5ca3-48be-92c7-f99ee561194a,Inbound,Order Related,Installation/demo,,dc227411-1b3d-4efe-84d6-ba8aba9dea90,,18/08/2023 07:40,18/08/2023 07:42,18-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
5a705151-638e-4d8b-8384-b4e0ad3594b8,Inbound,Returns,Reverse Pickup Enquiry,,714be912-b021-409b-ba22-040764cb9a2a,,18/08/2023 09:50,18/08/2023 11:44,18-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,3
e27c4e4b-775b-4171-b922-4357b3a89843,Inbound,Shopzilla Related,General Enquiry,Give full authorities to agent,2c0f9238-0309-43a6-8105-4f122d5cc0a9,,19/08/2023 10:33,19/08/2023 10:58,19-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
fb71b671-a328-4f99-a069-3f4edc1eaf40,Outcall,Returns,Reverse Pickup Enquiry,,b1eaeefe-a313-4e79-9905-da4d0a82cf7a,,19/08/2023 21:38,19/08/2023 21:55,19-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
539b7645-1b42-4134-a98e-64ae61f4d870,Inbound,Returns,Fraudulent User,,42c36ca8-41f2-4830-8c9b-b6720c1afd8b,,19/08/2023 22:01,19/08/2023 23:22,19-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
c34ab457-d9aa-4578-a8bc-37f54b886143,Inbound,Order Related,Delayed,,b4cdc6c4-6c40-448e-9f28-37752b20c50f,,19/08/2023 22:14,19/08/2023 22:16,19-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,3
bdc62a9b-3d12-4b48-a191-44308aa2063c,Email,Returns,Missing,Gd,5784c790-9415-4a25-aee4-b8eb22b9e4d8,,18/08/2023 10:24,18/08/2023 10:27,18-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
25ec76ea-9c0d-448b-86d2-497bfaf25fc4,Inbound,Returns,Service Centres Related,Provide proper training to your Customer executive team. They aren't aware about value of customer and also don't have enough information about sellers. Provide full proof information to them.,21a16366-0cba-4fac-b513-8f5b499eca27,,18/08/2023 12:54,18/08/2023 17:09,18-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
20451d9d-d07d-479d-b908-be7ce461ba56,Inbound,Returns,Reverse Pickup Enquiry,,db0e7561-615b-4024-ab41-889689ee5344,,18/08/2023 15:18,18/08/2023 15:20,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
4a3465f3-75e4-455e-9f2b-7a2fab39ae91,Inbound,Refund Related,Refund Enquiry,,fd2ce20a-d96c-43e2-a8a6-dd8ec9604144,,18/08/2023 15:40,18/08/2023 15:44,18-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
ce3bd84b-32a1-4c86-badd-291de8be2073,Outcall,Order Related,Installation/demo,My issue is not resolved but I am satisfied ,d31be70b-53d7-4c84-a7a7-f9e380521862,,18/08/2023 18:52,18/08/2023 18:54,18-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
7ec6fc56-15d5-4356-b67e-8d85a1eaadc9,Outcall,Payments related,Online Payment Issues,All good but you can mention the call support option in the Shopzilla dashboard.,17d350bf-b60d-46e8-b7cc-3eab48bb6bf1,,18/08/2023 22:02,19/08/2023 00:54,19-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,4
431dc223-56fe-4ed7-b964-98083f94f9c6,Outcall,Returns,Reverse Pickup Enquiry,Problem resolved ,b8b9fabc-80d2-436e-9ae7-17704f0347e8,,19/08/2023 08:33,19/08/2023 08:35,19-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
36579d79-89ff-481c-a2d2-3ff760d7d710,Inbound,Returns,Reverse Pickup Enquiry,,5ad3e1b1-f1dd-4985-a628-551c0424799c,,19/08/2023 11:17,19/08/2023 12:55,19-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
3fd537e5-3d6a-4274-8133-969ed6d0af76,Inbound,Returns,Reverse Pickup Enquiry,,3cc722f9-4780-4b0b-b996-1d9ac231ee43,24/06/2023 07:39,18/08/2023 19:25,18/08/2023 19:29,18-Aug-23,NANGAL,Electronics,26989,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
9c6594ca-7af4-494c-bd84-b8d120ab385f,Inbound,Refund Related,Refund Enquiry,,d1707b2c-5558-40b7-a946-95efcb7e676b,,18/08/2023 10:48,18/08/2023 10:52,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
eb0a2572-b991-44a0-8238-5cd288a5aede,Inbound,Returns,Reverse Pickup Enquiry,Hey marrul gee love you nice to talk you ,5a903e40-ba8b-4726-9a50-a4f5a38a8a17,,18/08/2023 13:38,18/08/2023 13:40,18-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
72215fc1-af2a-4028-9b08-9e79ed14d0b8,Inbound,Returns,Reverse Pickup Enquiry,It was wonderful speaking with customer care executive. She was brilliant. Love you Shopzilla,52aabc31-b8f9-45ae-9d12-062ffb55d7dc,,18/08/2023 14:25,18/08/2023 14:27,18-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1b17c64c-c22d-44c3-a342-fab15af02aa1,Inbound,Returns,Return request,,cbc534fb-9413-42a7-817a-085860f4fc6e,,19/08/2023 18:38,19/08/2023 18:56,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
564bfb37-0f57-482e-94e2-4bdf8afc7b45,Inbound,Returns,Reverse Pickup Enquiry,Poor service ,5025c408-64cf-4c0b-b733-045a35042481,30/07/2023 23:55,17/08/2023 23:44,18/08/2023 16:08,18-Aug-23,NEW DELHI,Electronics,1099,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d7002e8d-fb90-43d7-b43e-ddf877f76722,Outcall,Order Related,General Enquiry,,4f803fe4-26c5-4ad6-9055-4cf4e972cb99,,19/08/2023 10:27,19/08/2023 10:30,19-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
7d6991bf-ad4a-434c-a43c-1b712a48666e,Inbound,Order Related,Installation/demo,,939c549a-f90d-49f3-a20d-7d6a1f007da6,,19/08/2023 15:20,19/08/2023 15:24,19-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
d814c68a-b5ba-4f92-97b5-46a7114f41a4,Inbound,Returns,Reverse Pickup Enquiry,,6cda8c9e-0a0f-41ac-9dfb-6c0cc15aea35,,18/08/2023 11:56,19/08/2023 09:42,19-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
4efd9d16-931d-4a92-947b-8cf0e95ea9bb,Inbound,Returns,Fraudulent User,Good ??,ac2741ea-2a64-461b-b7a7-8a7f481e56a3,,18/08/2023 13:03,18/08/2023 13:09,18-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
a9176603-04a4-4c08-bd98-9cc72476321e,Inbound,Returns,Reverse Pickup Enquiry,Polices should  be maintained with in the time line.,667e47c6-9a95-4cd3-9681-d6c1ed6cfcb8,,19/08/2023 05:14,19/08/2023 09:15,19-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
179aa9cd-c960-414d-a12c-434939f645ae,Inbound,Order Related,Delayed,,6e7248c2-e000-4d6d-9a34-5859d1867d7a,,19/08/2023 11:27,19/08/2023 11:28,19-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
dca2f4b2-5788-4f48-813a-1184277b0ed1,Inbound,Returns,Reverse Pickup Enquiry,,0f5641f9-1de7-4101-b257-30c977c68e95,,19/08/2023 18:27,19/08/2023 20:31,19-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
9cda8c98-6a9e-408e-aea7-83c391f978a3,Email,Returns,Reverse Pickup Enquiry,Very nice ,1665e541-3576-4e36-9871-0d92e2a50e3c,09/08/2023 15:44,18/08/2023 10:08,18/08/2023 10:09,18-Aug-23,PATNA,LifeStyle,1049,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
c05af782-9b0e-46ed-9350-9e694f3b4c90,Inbound,Returns,Missing,The consultant was too good. She was lovely. She had good communication skills in resolving the issue that I was facing. Hope so Shopzilla keeps this kind of people,f35c4bbf-57d4-4988-a861-40c2f0babf68,,18/08/2023 06:09,18/08/2023 06:11,18-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
da37f5de-2b1a-497c-bfe9-948b34ba54c6,Inbound,Returns,Return request,There should be an auto option to cancel an order where the product delivered is not what has been ordered,bf44e112-f0a5-46d6-9a43-84e6209579d0,,18/08/2023 13:34,18/08/2023 17:16,18-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
55f60b15-83a0-43dd-ab2c-4ed99d7f64f5,Inbound,Order Related,Seller Cancelled Order,,fe9b9e18-9f60-4df1-8e28-88b687a813c8,,19/08/2023 11:16,19/08/2023 11:18,19-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
1ec71019-18ba-415d-9bae-fa36bf9ea21a,Inbound,Returns,Service Centres Related,Getting helpline numbers is still not easy by app. We have to go through google. ,9ba5231c-cfbd-4be4-b86d-5867a6377b6d,,19/08/2023 17:04,19/08/2023 17:45,19-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
f8de717d-8274-495c-bbeb-3c8c7b711b58,Outcall,Returns,Reverse Pickup Enquiry,Nothing .executive is good ,61034c40-f6f5-4914-9bc9-44e4fb9e89d0,,19/08/2023 18:34,19/08/2023 18:36,19-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
ed02dd5d-0911-468f-8e14-b56ecc01fec9,Inbound,Returns,Reverse Pickup Enquiry,,b079bad8-d394-4483-8523-78da77d45430,,19/08/2023 19:18,19/08/2023 22:18,19-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
45d1e5db-a842-4d34-b514-a2d783d5dfde,Inbound,Product Queries,Product Specific Information,,c3b55737-c03c-40da-8df1-64ea9639c692,,17/08/2023 22:47,18/08/2023 21:25,18-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
ddd03e7c-f3ea-42dd-8d14-341295f10079,Inbound,Returns,Return request,,a086bf1f-84d8-40f0-9ba1-1f8320e78bff,,18/08/2023 12:51,18/08/2023 20:34,18-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
b91330a6-b6c8-4096-a587-3e609d06ef70,Inbound,Order Related,Delayed,,7846f5db-771d-44af-a412-e2d596ac22de,,19/08/2023 07:47,19/08/2023 10:49,19-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
d14cb589-7938-4ecf-b749-6b675bee751d,Inbound,Refund Related,Refund Enquiry,,ccf57683-9a65-4e2c-867a-2823867488e5,,19/08/2023 12:14,19/08/2023 12:14,19-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
b8eb5754-9629-4491-845f-c4624b1dbcaa,Email,Returns,Return request,Thanks good job ,841eadbe-4b2f-4150-8350-de7fb4dadf4b,,19/08/2023 16:41,19/08/2023 16:50,19-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
c69f8c71-bdf3-492b-af23-8d739c343944,Inbound,Returns,Missing,Shopzilla customer support very friendly... Thanks to Shopzilla ,997c7329-f7ab-41f8-86a0-e8d659229eb1,12/08/2023 06:21,19/08/2023 07:48,19/08/2023 07:51,19-Aug-23,PURNIA,LifeStyle,326,,William Carey DVM,William Park,John Smith,61-90,Evening,5
7aad09f2-5691-4d9f-ad9e-d4226f9c30f3,Inbound,Order Related,Unable to track,,85f74665-fa0e-4c3e-88a0-ffd59fc28fa0,15/07/2023 07:19,17/08/2023 19:01,18/08/2023 05:59,18-Aug-23,MANASA,LifeStyle,749,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
273964f4-2950-4c59-95a5-58a1ab43997f,Inbound,Returns,Wrong,,083d784d-017c-49d5-8e23-2d0895c487eb,,18/08/2023 15:38,18/08/2023 15:39,18-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
896ab291-b15e-4fc4-9071-5106a9bb8dfe,Inbound,Offers & Cashback,Other Cashback,"Dear Shopzilla Team,Everything was good, I don't have any problem with Customer Care Executive but it would be better if you refund everyone's money Within 2 working days because as a customer I feel so stressed about the money which has been stucked or you should call us immediately for satisfaction",fc31adda-62cf-4f55-81e2-d8fea0e0d60e,,18/08/2023 15:57,18/08/2023 16:04,18-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
5228fa01-aa24-4dd3-9605-5d3b8bbb435f,Inbound,Feedback,UnProfessional Behaviour,,61bdaeb8-7e65-40c3-a024-3d14bdd54e73,,18/08/2023 20:20,18/08/2023 21:08,18-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c3832d60-2234-4eb0-b108-e6f9677c7dc3,Outcall,Returns,Reverse Pickup Enquiry,Give refunds as soon as possible for low ticket items. We don't have time.,7553d03c-c301-4d1e-b629-69f82bc4741d,,19/08/2023 17:50,19/08/2023 21:35,19-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,2
a6c17845-f058-42af-b482-edc8fd0db7cf,Outcall,Product Queries,Product Specific Information,,047390e5-54e9-4715-9db3-cf7a42e856ec,,19/08/2023 21:55,19/08/2023 22:03,19-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e0787731-a7a7-4532-9617-2b703bc4e7a7,Inbound,Returns,Reverse Pickup Enquiry,Improve your dilivery and policy and call castmar to solve his problems and any notification ,92ebf19d-e59b-47c8-b936-722055475946,,18/08/2023 12:57,18/08/2023 13:23,18-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,1
d2fbbb84-f0d6-4393-90fc-d66e0c26330b,Email,Refund Related,Refund Enquiry,No good ,ce7ac4cd-9767-4c06-813a-1dc60583688d,,18/08/2023 17:16,18/08/2023 20:51,18-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
2c875630-098f-46e4-88bb-c043cffa5713,Inbound,Returns,Reverse Pickup Enquiry,Helpful team member,939cedc1-b46e-4408-8d34-614073b301df,,18/08/2023 11:24,18/08/2023 11:24,18-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
a4741407-380b-44aa-8406-478ad961d0cd,Inbound,Returns,Reverse Pickup Enquiry,,c65a5a14-b62e-4ab5-bac8-21e4514e0073,,19/08/2023 09:17,19/08/2023 09:18,19-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
965c97de-e052-4807-bbf8-21d53d1d555d,Inbound,Returns,Reverse Pickup Enquiry,,20163419-038c-4484-adb1-3cc1ab2229c8,,19/08/2023 12:43,19/08/2023 12:46,19-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
800b28d0-6119-436b-a276-78fbc844ac79,Outcall,Returns,Reverse Pickup Enquiry,The executive who attended the call was of great help. Thank you for recruiting such good and understanding people.  ,a574936b-4c6a-4590-bca4-18b00dd82144,,18/08/2023 17:05,18/08/2023 17:11,18-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
8a866927-bf91-4d74-8167-f1c42d5b1484,Inbound,Refund Related,Refund Related Issues,,d5e971ac-a204-4bbd-8750-1262417f0ad6,,19/08/2023 17:35,19/08/2023 17:37,19-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
2f81c3d9-2f47-43f5-96a4-134998245694,Inbound,Order Related,Installation/demo,,1a3b7675-d6ec-4941-bafd-7be9d590e0e3,,19/08/2023 20:41,19/08/2023 22:28,19-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
f0144eea-694b-4e88-ab09-c0d7c7ec4418,Inbound,Returns,Wrong,,a5c94f8a-475c-4230-bbf3-7ee7aa54b0e9,04/08/2023 08:27,18/08/2023 09:45,18/08/2023 09:53,18-Aug-23,CHENNAI,LifeStyle,1449,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
49fa83f1-27a7-4f1a-92b8-e61e374241a5,Inbound,Returns,Reverse Pickup Enquiry,,abecaad4-cb5d-4a1d-9b82-dac3ff702582,,18/08/2023 09:46,18/08/2023 17:41,18-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
59f8ca36-954b-44a9-9c6b-d46d9537b375,Inbound,Order Related,Order status enquiry,,6e51993e-4337-4130-b485-d293c518c7f9,,19/08/2023 09:57,19/08/2023 09:58,19-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
3ffd0353-a2f8-43c9-b0a5-f78cb8f23809,Inbound,Returns,Reverse Pickup Enquiry,Good ??,b71ca081-600c-4ae3-8a8d-451ad2b0cfeb,,19/08/2023 09:47,19/08/2023 09:48,19-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,1
caaad2fd-05b2-4a4d-8289-e6c384cf5233,Inbound,Returns,Wrong,,edf6918a-d45b-4df8-8d77-d33cf6d5ba75,,19/08/2023 15:21,19/08/2023 15:54,19-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
7a6c43ff-b389-4805-96c7-079df1b9d92b,Inbound,Returns,Reverse Pickup Enquiry,Plz try to understand the suitation ,a90576f6-c0c3-4446-ab5c-5440e1771e2a,,18/08/2023 14:50,18/08/2023 17:23,18-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,1
4d00ecb0-1678-4649-a235-4998bdfaa1e4,Inbound,Returns,Missing,,19469abe-e6b8-4d54-aff4-8a201467afc6,,18/08/2023 14:35,18/08/2023 16:25,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
98d4edf8-f528-494e-bd06-aa0b01df58f8,Inbound,Cancellation,Return cancellation,,6a1e37bb-2dcf-4b76-a45e-7374dc8c58e1,,18/08/2023 15:17,18/08/2023 15:18,18-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
c06e25f4-51a2-43f5-9a64-c6ee7e737ce8,Inbound,Returns,Reverse Pickup Enquiry,,18c0709e-0b65-4600-b2e9-abc0da35dab5,,19/08/2023 17:17,19/08/2023 17:38,19-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
fb912044-0680-4238-9e7c-42feb49b2edf,Inbound,Returns,Reverse Pickup Enquiry,,6bc8d55d-e348-4507-9edc-5851c7f6a746,,19/08/2023 18:10,19/08/2023 18:14,19-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f204b8af-03e7-4868-abc2-fcb600795dfb,Outcall,Returns,Return request,,1375caa4-e130-4063-9750-953b40fc76ca,,19/08/2023 21:26,19/08/2023 21:28,19-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
6ff3e952-a14a-4bef-90c9-277b43089f6a,Inbound,Returns,Return request,Shopzilla was not helping me but the agent i spoke to solved my problem thanks my defective product will now be replaced.,57674033-6331-4463-8387-f86fb2711489,09/08/2023 11:53,18/08/2023 13:37,18/08/2023 13:49,18-Aug-23,ALIGARH,Home Appliences,8499,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
07b9ecd9-5f7b-4fae-ac07-a271b73df127,Inbound,Returns,Reverse Pickup Enquiry,Good,df46ad89-f006-4f17-819b-7edca438b738,,18/08/2023 19:59,18/08/2023 20:01,18-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
4e7060cb-5457-498a-ab86-f57b21de52b8,Inbound,Returns,Reverse Pickup Enquiry,Good behavior ,380a779c-c847-4b6e-96bb-979bfdf233fe,,19/08/2023 12:14,19/08/2023 12:19,19-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
04fe953b-141f-4592-a3ac-9aa796cd5798,Inbound,Returns,Missing,,40ccce5f-54be-46a2-9447-e6337c8295bb,,19/08/2023 15:13,19/08/2023 15:23,19-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
62e8c8f0-5fd5-4057-bb2d-9c715ff228c4,Inbound,Returns,Reverse Pickup Enquiry,,bc3b2fe3-54dd-456b-b93d-f147b19217fc,,19/08/2023 23:18,19/08/2023 23:21,19-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
16c74f81-8992-4626-88ec-872864957bbe,Inbound,Order Related,Delayed,,e898011a-6307-447b-b02d-61d1a4fb76f7,09/08/2023 22:38,18/08/2023 10:49,18/08/2023 10:50,18-Aug-23,HYDERABAD,Books & General merchandise,470,,Patricia Moore,Brayden Wong,John Smith,>90,Morning,5
986df56c-7e3c-47c9-b89c-d97821195041,Inbound,Order Related,Delayed,,07970b03-07ac-4410-80f5-dbd0aa693ebb,03/08/2023 12:02,19/08/2023 12:04,19/08/2023 12:09,19-Aug-23,SRINAGAR,Mobile,19999,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
ebfd39a9-5095-49db-bba4-8c20471b6ee3,Email,Shopzilla Related,Shopzila Premium Related,,3095b091-d4ca-49e4-8464-f5a3455b962c,,18/08/2023 09:25,18/08/2023 09:26,18-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,3
49ebce54-efd8-4d63-9855-b2a1a5d992d2,Inbound,Returns,Reverse Pickup Enquiry,Good ,77606b80-0409-4516-8f86-10c0b69a784d,,18/08/2023 10:46,18/08/2023 10:47,18-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
377887d7-2e51-4906-8b5b-2811e11f8959,Inbound,Returns,Reverse Pickup Enquiry,,0fda72ec-a49c-47c9-9b1a-a0c116b195c2,,18/08/2023 12:17,18/08/2023 12:19,18-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
cf1699cb-5e9f-481c-bf6c-a27c18f431aa,Inbound,Returns,Return request,Customer support is nice,701b8c60-7ce4-47ec-8d2e-9abf338ebb0e,,19/08/2023 11:58,19/08/2023 12:05,19-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
44275cf3-0f41-42cc-843e-c5cf5117f681,Outcall,Returns,Reverse Pickup Enquiry,,4f46819d-4028-44e4-a9bf-1f5c7141b304,,19/08/2023 16:21,19/08/2023 16:22,19-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
c9fd96d5-f1ba-4a11-acff-2fe73e184481,Outcall,Returns,Reverse Pickup Enquiry,,efedd471-b3a3-4502-85e1-0447d7d77cc3,,19/08/2023 18:59,19/08/2023 23:09,19-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
90951ed8-99ba-4852-87f9-e6bd4739c4d5,Inbound,Returns,Reverse Pickup Enquiry,,06126ec7-8486-474a-b5fb-aad33eaae840,08/08/2023 16:14,18/08/2023 16:50,18/08/2023 17:04,18-Aug-23,HISAR,LifeStyle,199,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
c2eb9a85-41b8-4f58-a636-b1be5df7cfd4,Inbound,Refund Related,Refund Related Issues,Shopzilla doesnt know what their seller is doing and you dont have any information of why product being cancelled,9de1a6dc-05e3-4495-8aff-314db46d3490,,18/08/2023 15:07,18/08/2023 15:21,18-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
cd66f315-422e-40ad-9ecf-0c7edb994019,Inbound,Refund Related,Refund Related Issues,Good,b5a56fe9-a354-4db6-8705-0cafb7c5ce0d,,19/08/2023 16:44,19/08/2023 16:44,19-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
6d404448-0da2-402f-8888-2f08d537a652,Inbound,Refund Related,Refund Related Issues,,9da62610-0256-47df-a95b-04e0971d170a,,19/08/2023 17:21,19/08/2023 17:25,19-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
dc4bdf71-5f70-46a6-a798-fdf63b56ac95,Outcall,Order Related,Delayed,Not delivered but showing delivered ,5e14c3f3-836b-4712-bc8a-c749ef0816d8,,19/08/2023 20:28,19/08/2023 22:04,19-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
54596083-d33f-4526-9357-2fe16254a561,Inbound,Returns,Wrong,,2e51ae6f-13ed-4aeb-8872-fe944aed2a3f,12/08/2023 11:22,18/08/2023 09:56,18/08/2023 10:05,18-Aug-23,YAVATMAL,Books & General merchandise,1199,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
64ae5810-197f-428f-812f-328da51c7dc2,Inbound,Returns,Reverse Pickup Enquiry,My issue is not solved by the costumer care they gave me fake information and thay say we have raised a return request but fake,4b1f2eea-dc84-4fc4-b155-04d462aca2b6,,18/08/2023 09:41,18/08/2023 09:43,18-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
92a56351-aa30-4d63-abf3-6b3bc50f8da6,Inbound,Returns,Reverse Pickup Enquiry,,ca38573d-6daf-44fd-b9f8-19e709106032,,18/08/2023 12:18,18/08/2023 12:20,18-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
ed2c7247-eb9b-41b2-9811-591de0e175c4,Outcall,Returns,Product related Issues,,54626e3b-dacd-407c-8922-44fa53072cdb,,18/08/2023 15:04,18/08/2023 16:22,18-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1ec2a539-eb80-4114-8efb-ad735525072c,Inbound,Returns,Fraudulent User,,a2428a9d-76ec-4e2e-ac3e-4916cef0a239,,18/08/2023 15:51,18/08/2023 15:53,18-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
83d2a0e2-7aee-43e2-86a1-a2a929e4b5ca,Inbound,Returns,Return request,,1852f267-6bbc-46b3-a3e4-3047c09e5f1c,,19/08/2023 09:30,19/08/2023 09:33,19-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1558e73a-2e30-4da4-9e19-4eef2031650a,Inbound,Order Related,Installation/demo,,5ac629c8-44fb-4b8d-95e4-68ee15012507,,19/08/2023 07:40,19/08/2023 08:54,19-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c25f097f-c7c3-4608-81be-3fab3609236a,Inbound,Returns,Reverse Pickup Enquiry,Achha h,1c0ce5b0-1531-4111-a5e3-3cef4fa22031,,19/08/2023 09:25,19/08/2023 09:29,19-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
70c9aa53-2186-4c75-845e-2d2d5c3526b0,Inbound,Returns,Reverse Pickup Enquiry,,efb4d064-d1a0-48e1-b338-b0ea0157002e,,19/08/2023 10:21,19/08/2023 10:28,19-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e0a5329b-a39e-4dd5-b6fc-9cc560d41b1b,Inbound,Returns,Reverse Pickup Enquiry,,e0339ac5-40aa-4b57-8189-e14ab1b27b1d,,19/08/2023 12:27,19/08/2023 13:05,19-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
06894129-a512-460a-9d23-40b15914543d,Inbound,Returns,Reverse Pickup Enquiry,,6e34e824-3d14-4ecb-9717-5e2b8bcfc1ba,,19/08/2023 20:23,19/08/2023 20:31,19-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
a3064e03-1244-4dff-be50-e9c2e2eb02ae,Inbound,Returns,Reverse Pickup Enquiry,,701bf395-ec8f-480b-8671-74612a1c20e5,,19/08/2023 22:38,19/08/2023 22:47,19-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d1d656ae-5eea-4dcd-9e0e-2d38ab0f82e2,Inbound,Returns,Reverse Pickup Enquiry,not getting solution ,4752a598-6f40-41ee-beee-489d0b967cd4,12/07/2023 10:50,19/08/2023 10:31,19/08/2023 10:57,19-Aug-23,GURGAON,LifeStyle,969,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,1
19a2a4f3-4544-4b6a-98cc-39cecfc8b4ff,Inbound,Feedback,UnProfessional Behaviour,,1a661742-5ae5-4185-96c6-e4de4b1a1a3e,11/08/2023 03:44,19/08/2023 18:55,19/08/2023 19:00,19-Aug-23,NEW DELHI,Books & General merchandise,128,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
b560f6c6-e17c-45bb-a797-050ff295e2e7,Inbound,Order Related,Order status enquiry,Good,f8a0f5b2-3353-4edd-9a04-971d5b4fba6e,16/08/2023 15:49,18/08/2023 10:57,18/08/2023 10:58,18-Aug-23,HYDERABAD,Electronics,1799,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
158b92b5-c92b-4e34-8b63-12f789e1bb2e,Inbound,Order Related,Delayed,,afc6f75f-d70b-46b5-b97a-532929e825d5,13/08/2023 22:22,19/08/2023 15:13,19/08/2023 15:57,19-Aug-23,BANGALORE,LifeStyle,299,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
49597153-1970-4f68-b00d-7cad061a1821,Inbound,Returns,Reverse Pickup Enquiry,,ef4ea80a-0051-4fba-b1e0-1f1a0efb4023,,18/08/2023 17:47,18/08/2023 17:53,18-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
a1e2eade-58d6-4ddd-9a79-bf8ac97026fb,Inbound,Shopzilla Related,Shopzilla Rewards,,8a7ec114-56f3-47e5-8164-250881741ce6,,18/08/2023 21:15,19/08/2023 00:19,19-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
10304a7c-e5a3-4a72-ae21-5507a02867b0,Inbound,Returns,Return request,Good services,52fb5ec4-5300-456a-9e38-7c4dbf8f71da,,19/08/2023 11:58,19/08/2023 12:05,19-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
07060e64-337a-4704-bc01-aaceb7a9f886,Outcall,Returns,Reverse Pickup Enquiry,,eddab23d-31b8-465a-a5d0-db094f5f2485,,19/08/2023 12:57,19/08/2023 13:02,19-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f5ba229b-e06c-4ad8-ad88-adb4e89b705e,Inbound,Returns,Return request,None,60574350-c9c1-4e97-b14f-844aa6118dde,,19/08/2023 16:29,19/08/2023 16:38,19-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
deddd4b6-9d62-4cb6-84e8-0feab70d644a,Inbound,Returns,Reverse Pickup Enquiry,,3db783ee-33f3-47bd-a09d-19653ab3f636,,19/08/2023 16:45,19/08/2023 17:19,19-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
fd5d9cc3-9a8f-46b8-845e-e399e21df7cb,Outcall,Order Related,Installation/demo,,090833da-8ea4-4deb-bef3-fdfb89400587,,19/08/2023 17:33,19/08/2023 18:02,19-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
75c8f9f2-3d9e-476f-b3e5-012eb4b30cbb,Inbound,Returns,Reverse Pickup Enquiry,Sir ne bahot badhiya tarike se baat ki or humari samasya   or phir bataya????,61ee2037-239c-482d-baaa-1e10f66a653f,,18/08/2023 20:50,19/08/2023 11:11,19-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
39ad773e-1d9c-4997-9734-5445e8417981,Outcall,Returns,Service Centres Related,??,6e0a8344-44ca-413b-97df-2f9bf530a3f6,,19/08/2023 08:25,19/08/2023 08:26,19-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
9b57adf7-343e-4cd0-bda8-60d5eefb177f,Inbound,Returns,Reverse Pickup Enquiry,My problem is solved easy and clearly. Very excillent ,ef62b87b-fd27-4342-a665-68a69c4cdba7,,19/08/2023 16:19,19/08/2023 16:38,19-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
24279f34-cbac-4bde-b798-7c631e8e943a,Inbound,Returns,Damaged,,896374ce-e4a2-4ac0-8b99-546c1a935311,08/08/2023 08:43,18/08/2023 15:42,18/08/2023 16:01,18-Aug-23,DHANBAD,Electronics,8897,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ee6e956a-71ac-4276-97d5-0a2509274dbc,Inbound,Returns,Service Centres Related,Please solve my problem and replace my product,7a94fd35-bcef-4109-8e84-2b57eea192a4,,18/08/2023 09:25,18/08/2023 09:29,18-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,3
68780334-713b-4a71-8a5a-75213a45717d,Inbound,Returns,Reverse Pickup Enquiry,,8ce64bfc-b7b6-478c-ade2-d9ef8e4426ba,,19/08/2023 15:04,19/08/2023 15:09,19-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
f27d9973-ff1e-4e5b-814d-3176a9d71715,Outcall,Returns,Return request,,e29d4e85-ad76-4be6-9c2f-227c4061e42b,,19/08/2023 09:59,19/08/2023 10:07,19-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
fa30b201-510b-4630-91d9-b74a3295a75b,Outcall,Returns,Reverse Pickup Enquiry,,7d28c3d0-c9ee-44d6-811a-9ab2c0332ec9,,19/08/2023 13:14,19/08/2023 13:14,19-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,1
7e796156-ff1c-4cda-89fc-1c2f40fe3344,Inbound,Returns,Reverse Pickup Enquiry,,9941867a-68b1-4a26-af4b-9de0de93f60c,,19/08/2023 19:49,19/08/2023 19:50,19-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
6720a6ad-2397-4370-be25-733221c36290,Inbound,Product Queries,Product Specific Information,,15605036-31e5-446d-a956-13faa170e582,06/08/2023 23:38,16/08/2023 23:05,18/08/2023 23:11,18-Aug-23,MORADABAD,Books & General merchandise,1502,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,1
9ccdf1a8-7cb1-4ea4-bbad-a031802877ce,Inbound,Returns,Reverse Pickup Enquiry,Thankyou ,aab9210f-3020-47de-ab69-d75cd2980a77,,19/08/2023 18:19,19/08/2023 18:24,19-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
4620e0fb-2302-4342-9261-a5431bd0a94b,Inbound,Returns,Wrong,Very nice??,7a72f7cb-e7e1-45ee-bb37-01f303d00439,,19/08/2023 12:24,19/08/2023 12:27,19-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
950c37eb-d8dc-4428-9efe-66c3298e4658,Inbound,Returns,Reverse Pickup Enquiry,,b931158a-04f4-4659-86da-e39615c683e2,,19/08/2023 14:47,19/08/2023 15:04,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
c6b4322c-24be-47bc-8d96-17c7ea382906,Inbound,Returns,Reverse Pickup Enquiry,,a16a3f08-19e2-4b15-aa62-2e321e4a87e5,,19/08/2023 18:27,19/08/2023 18:27,19-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
9aef2c4d-24dc-4c8a-83e1-5494dfdbb8e9,Inbound,Returns,Exchange / Replacement,,bef99868-857f-4220-849d-d0d7d6f4598e,07/08/2023 15:34,17/08/2023 20:17,18/08/2023 09:17,18-Aug-23,GREATER NOIDA,Mobile,47999,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
71b99e74-83dd-4f79-9b57-0a35b06ec45a,Inbound,Returns,Wrong,,64e09b6d-e187-4a76-9fc9-287fe57ff469,,18/08/2023 09:39,18/08/2023 09:49,18-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ae1e463f-a4d8-44bd-bf87-29e5c38f4c36,Inbound,Others,Call disconnected,It's worst Shopzilla should be fined more and more because many customers are suffering from sellers and Shopzilla is getting good brokerage from sellers so they are fully supportive towards sellers ,f09c8a86-5808-4f60-aa25-58e2a3a3b913,,18/08/2023 08:45,18/08/2023 14:43,18-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,1
eaf6792b-35f4-4b5d-a967-065666ce038d,Inbound,Order Related,Order status enquiry,,2e789944-4e65-42fb-be30-04b21e88dcc1,,18/08/2023 10:41,18/08/2023 10:42,18-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
eaeb53ab-5c53-4ea1-b7f4-6fc2265afbe4,Inbound,Order Related,Invoice request,,7145442c-9cfd-477c-a30f-be277ed983f8,,19/08/2023 16:32,19/08/2023 16:49,19-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,3
4604a694-abe0-48d6-8999-fed614160e55,Inbound,Order Related,Delayed,"Shopzilla is rescheduling the delivery day so many times, so I am very sad, I can understand if this problem occurs in one order, but in my case I have to face the same problem in recent 10 orders, maybe this is the reason Myntra, mesho  Platforms like this are overtaking Shopzilla and moving forward. Customer support in Shopzilla is very poor..... Delivery partners are also very bad, so customers are facing a lot of problems.  is damaged,",57b1d0b3-b9aa-4c1a-846a-937ee9aa3bdb,11/08/2023 08:19,19/08/2023 11:55,19/08/2023 11:56,19-Aug-23,PUNE,LifeStyle,654,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,1
820d2105-6203-4b9b-8b6b-dd246b2d6842,Inbound,Order Related,Delayed,Very good behaviour ,b9152846-5a40-44d1-ade3-eb6309b577e8,15/08/2023 01:06,18/08/2023 10:52,18/08/2023 10:53,18-Aug-23,SANASWADI,Books & General merchandise,323,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b5942a20-8846-49b8-80e2-e8c89bd771be,Outcall,Returns,Reverse Pickup Enquiry,,7bb9d8e7-a627-4f61-be38-69bbe70def5c,29/07/2023 16:21,19/08/2023 17:59,19/08/2023 18:02,19-Aug-23,PURI,LifeStyle,897,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
0209f37d-af3e-4df8-bdf2-9917dd65ac8a,Inbound,Product Queries,Product Specific Information,,a6eb9528-d4bb-4c8a-a766-ab3dafa44a4f,,18/08/2023 14:14,18/08/2023 14:18,18-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
c815b72d-a867-49f9-874d-a9a116a20a26,Inbound,Refund Related,Refund Related Issues,,e2e6479c-e79a-400d-bcf0-93b391acc908,,19/08/2023 19:19,19/08/2023 20:28,19-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
9e46fde1-e27c-4637-a57b-7fab1ecffeb3,Outcall,Returns,Reverse Pickup Enquiry,,a9a94ec3-afd1-4934-924b-26de81a3f6a0,,19/08/2023 19:08,19/08/2023 19:17,19-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
af97dfea-68e3-496f-bdca-916d5b8ad41f,Inbound,Order Related,Delayed,I support me,07ae347e-87a9-421e-9181-e56dba54c4d5,04/08/2023 15:47,18/08/2023 22:45,19/08/2023 10:36,19-Aug-23,SAMASTIPUR,LifeStyle,423,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
cb318d2b-2ead-4fa7-a701-c1c6c1f60690,Outcall,Order Related,Delayed,,96bf23da-7430-4f20-ab5c-13da597a4071,05/08/2023 19:07,19/08/2023 18:33,19/08/2023 20:11,19-Aug-23,TIRUVALLUR,Home,7974,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
ca4e679b-6ce5-4cd5-87fd-f50af78dc37e,Email,Order Related,Installation/demo,,1598bf63-b985-4c03-983f-d6b4982812a5,26/07/2023 09:20,17/08/2023 10:44,18/08/2023 21:34,18-Aug-23,BHUJ,Mobile,11999,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,1
56a5c113-3a6a-4c48-a026-7caa83ba6583,Outcall,Order Related,Priority delivery,this person quickly my problem solved thank you ,2d6c6430-9230-4e5c-b842-e02437c4d213,17/08/2023 01:06,18/08/2023 18:44,18/08/2023 18:48,18-Aug-23,FARIDABAD,Furniture,1504,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
aff211d0-e49e-4838-b4d6-d01f1c49f951,Email,Order Related,Delayed,Excellent executive clear the my problem in shortly thank you so much sir and thank you so much in Shopzilla and one request my side please delivery the time to time thank you thank you so much,d4e6d46d-99a1-49b8-8b11-929493898616,09/08/2023 11:35,19/08/2023 20:26,19/08/2023 20:38,19-Aug-23,RAJAHMUNDRY,Books & General merchandise,463,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
44213486-f89b-4471-9a5a-7cf92a9ae42f,Inbound,Product Queries,Product Specific Information,,d780f59a-9578-4ed0-8c23-df0244a600df,,18/08/2023 20:31,18/08/2023 20:57,18-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,1
b535695e-cf43-410a-b8a0-76403deac640,Inbound,Returns,Reverse Pickup Enquiry,,1b9c2093-47d0-46bd-b886-59d0f036be8c,,18/08/2023 22:29,19/08/2023 02:11,19-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
86636f3e-d0b1-4a47-bea1-169858637345,Inbound,Returns,Reverse Pickup Enquiry,,9095dcda-1ec9-4c0f-8470-463380398879,,19/08/2023 16:59,19/08/2023 17:03,19-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
6f22dbb2-2e5f-4ae1-b930-2393c6d5e11b,Inbound,Returns,Wrong,,d8096eb0-d41e-4692-a8b3-722be6db0c22,,18/08/2023 09:11,18/08/2023 09:14,18-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,3
90e62af1-0701-4036-9ddf-ba0addc6f110,Inbound,Feedback,UnProfessional Behaviour,"The   was excellent, I loved it",bc1d83ef-8cc7-422f-85bf-8feb6c16c792,,18/08/2023 15:41,18/08/2023 15:43,18-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
68708e28-7b32-4607-92b2-aa0ea81e5445,Outcall,Feedback,UnProfessional Behaviour,,3d9f25e0-f35f-4da2-8e72-f125f2192bcf,,19/08/2023 10:18,19/08/2023 10:25,19-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
9278d5fa-b831-49cb-9f97-a4341604ccc9,Inbound,Returns,Reverse Pickup Enquiry,,4904bb12-eab6-42f2-b266-3cae0f8536a1,13/07/2023 19:36,17/08/2023 12:54,18/08/2023 07:30,18-Aug-23,MUMBAI,Books & General merchandise,7201,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
9e05b922-6b01-4c59-bb7d-6f1f64c9d894,Inbound,Order Related,Delayed,,7154bb1b-db74-4ef5-93ae-6dd863411359,13/08/2023 05:41,19/08/2023 18:20,19/08/2023 18:42,19-Aug-23,PUNE,Electronics,1599,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
016625e2-ace8-4088-b105-244e8638fad1,Inbound,Order Related,Delayed,,1932254b-0672-49f2-9b88-ba13c579bd1b,15/08/2023 10:36,18/08/2023 12:50,18/08/2023 12:51,18-Aug-23,LUCKNOW,Home Appliences,1399,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
6ab03bb9-c6d2-48e1-8946-34ebda160c14,Inbound,Returns,Reverse Pickup Enquiry,,b177c50a-bc97-4af3-bab0-c2acaa44feb8,09/08/2023 17:09,18/08/2023 23:09,19/08/2023 00:14,19-Aug-23,BILASPUR,Affiliates,359,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
dbafca64-0818-4a3f-88d1-cf66279c63a2,Inbound,Order Related,Installation/demo,,afbb6258-5f7b-4fb2-8fd2-ee6a09062e56,,18/08/2023 12:31,19/08/2023 18:27,19-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
4dcf1c16-ccfc-42eb-b018-ff2c0942a4fd,Outcall,Returns,Wrong,,8f0e9fed-1cde-4751-85cd-3b53c48e336a,,18/08/2023 20:25,18/08/2023 20:48,18-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,4
38bc424b-dd9a-4424-a0ca-65ca31aba2fb,Email,Refund Related,Refund Enquiry,,2ca45f5d-1456-4215-af66-93cec97d162e,,18/08/2023 20:15,18/08/2023 20:16,18-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
8873016b-7ace-480f-b19a-2696ccba5394,Inbound,Order Related,Delayed,Response Quickly ,63ac1e79-de8d-4763-a583-86ec986af7bc,,19/08/2023 07:34,19/08/2023 07:39,19-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4d00833c-079b-4932-ab00-fde32c043922,Inbound,Returns,Return request,,568fa66c-b81d-465f-bfe0-428cf973d9dd,,18/08/2023 10:06,18/08/2023 10:18,18-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a5bb7c74-7ef6-4dbf-95ee-a1feac89521b,Outcall,Returns,Reverse Pickup Enquiry,,8f8af6c4-ec89-49f0-9057-d3941a92c5e4,,19/08/2023 07:28,19/08/2023 07:28,19-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
36d7429a-0a98-4992-a6b2-2f01ea67d9aa,Outcall,Payments related,Wallet related,Very good coordination ,6599a9fa-7342-47bc-bbce-d7f0c58566ba,,19/08/2023 13:53,19/08/2023 13:56,19-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
d0f0bbfd-f326-44e4-ae70-142c29dbe1a7,Inbound,Feedback,UnProfessional Behaviour,Delivery partner response is not good they speak very arrogantly ,2055f55f-6c89-4aeb-86dc-01b41033d994,,19/08/2023 16:54,19/08/2023 17:34,19-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
5eb9445a-bd69-48d8-b8b2-5a64eeca989e,Outcall,Order Related,Delayed,Good,8d650f15-5aac-4b4d-ba21-2dc71255b04a,13/07/2023 18:32,18/08/2023 10:24,18/08/2023 16:31,18-Aug-23,BIJNOR,Electronics,99950,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d0716c7b-e678-4c47-811e-4d5197c06aff,Outcall,Refund Related,Refund Enquiry,,3e4f569c-169b-4f66-85e0-6d4df003f8e5,,18/08/2023 10:51,18/08/2023 13:26,18-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,4
537a578a-c01e-4868-96c6-06ce66121b34,Email,Returns,Return request,,fc225376-8844-414d-9dc1-38865c44146c,,19/08/2023 10:35,19/08/2023 10:36,19-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
a6f43413-cb7c-4796-8bb1-cbb08c143d18,Inbound,Returns,Reverse Pickup Enquiry,,a8f1b933-28fc-465d-b70a-a85b5001f89f,,19/08/2023 19:38,19/08/2023 19:40,19-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
d1559cda-b62b-4d90-97ed-0972c47f3cdf,Outcall,Order Related,Delayed,,e4d01c0b-a10a-4265-acb5-ca3568fc9295,13/08/2023 10:30,18/08/2023 18:51,18/08/2023 18:56,18-Aug-23,JAIPUR,LifeStyle,234,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
58401d2e-38b5-4c9e-be25-ce7360af8606,Inbound,Order Related,Delayed,,96102a91-e3a6-41e0-aba4-96c3e6f6d98f,,18/08/2023 14:17,18/08/2023 14:20,18-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
3cf13725-908f-4247-8f7c-8bee486357a1,Inbound,Returns,Missing,No my issue is solved iam happy with the customer care service also give him promotion ,7cef04cb-cda0-4221-a5a3-b0a93baf3158,,18/08/2023 12:24,18/08/2023 12:31,18-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
076e2c94-036e-4591-9373-523bc1c84ccf,Inbound,Returns,Reverse Pickup Enquiry,,b1f43558-d18e-40db-911b-d801d46c19c6,,18/08/2023 14:31,18/08/2023 14:37,18-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
16c99dd0-8d4e-4ab2-9dbf-04725316b828,Inbound,Returns,Fraudulent User,,b480dcec-0771-4075-901b-909dcc72213b,,19/08/2023 17:54,19/08/2023 17:55,19-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dd87319e-9908-494a-b737-a148467f01ef,Inbound,Feedback,UnProfessional Behaviour,,dd0afca7-33fa-45fc-a00b-5609d549146e,12/08/2023 13:40,19/08/2023 10:09,19/08/2023 10:10,19-Aug-23,VALSAD,LifeStyle,1424,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
cc853d46-0fb6-417e-92fa-cb0f24dd2520,Inbound,Returns,Reverse Pickup Enquiry,,ef766eae-dcf2-43e2-b399-2456688915a4,03/08/2023 15:13,19/08/2023 17:11,19/08/2023 17:16,19-Aug-23,GURGAON,Electronics,999,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
dfc1690e-0810-4f19-a428-a84f2b117780,Inbound,Order Related,Delayed,Good ,097d5651-69d6-4736-8f2a-8c1493ef67d7,15/08/2023 12:32,18/08/2023 08:26,18/08/2023 08:27,18-Aug-23,ADIPUR,Books & General merchandise,100,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
8181b4c5-1a3e-4159-81a5-40cbca8e8873,Inbound,Feedback,UnProfessional Behaviour,,529c81cd-0d77-4d6d-b358-620fecb2bd23,,18/08/2023 19:07,18/08/2023 19:19,18-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
8278d9ea-d843-459b-ba0e-834f0c99a532,Email,Returns,Damaged,Keep it up ,3c55a82a-dabd-4f5a-82b3-d3ebf3f1a4ef,,18/08/2023 12:30,18/08/2023 16:31,18-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
81884699-f860-4209-b5f6-fef6eddc2ba8,Inbound,Order Related,Invoice request,,30d31444-e861-495d-bc8c-1d2630aee351,,19/08/2023 00:12,19/08/2023 00:15,19-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
2830095a-65c7-4deb-95a4-bc4d22fc72fb,Inbound,Order Related,Installation/demo,,d5ef0050-e155-44b5-a2d4-56774c5c1dab,,19/08/2023 08:40,19/08/2023 11:22,19-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
eea968e2-79dc-4af2-af45-96b4b703b45c,Email,Order Related,Delayed,"Do take a quality check, sometimes quality is not up to the mark",ce89b5d0-fc66-402e-82d3-0ee5c134c686,,19/08/2023 18:40,19/08/2023 18:40,19-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
c74155c2-af90-4d4c-9dd5-0e9970bdf8ee,Outcall,Returns,Wrong,gud,6638986a-5cef-4ca9-9eaa-d059a2a8798e,,19/08/2023 22:19,19/08/2023 22:20,19-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ed2a9179-a31b-447b-a86c-3dec57b98732,Inbound,Order Related,Priority delivery,Best ,b88f517f-2b1b-42da-973b-58187e465f4e,04/08/2023 22:04,19/08/2023 12:24,19/08/2023 12:26,19-Aug-23,BIHARSHARIF,Books & General merchandise,176,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
542854b2-a24a-4aa4-90fe-00c618f02d32,Inbound,Returns,Return request,,f4ce7f17-25b5-4708-a9e5-2d2e5eaf6f11,05/08/2023 20:09,18/08/2023 17:22,18/08/2023 17:25,18-Aug-23,MUMBAI,Electronics,899,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
2f01c2cf-0f33-42bb-8a34-332b2968e2f1,Outcall,Returns,Fraudulent User,,3b76ecae-f147-43ca-9d20-284f8e41012d,,19/08/2023 18:46,19/08/2023 23:14,19-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
0434ba2a-e3b2-4456-aaa9-6188877c7e10,Inbound,Order Related,Delayed,good ,a2f55421-389c-48e8-acb0-ef9dc8bc2944,07/08/2023 10:34,17/08/2023 12:52,18/08/2023 10:12,18-Aug-23,BIHAR SHARIF,LifeStyle,397,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
a64f78bb-c727-4eae-ae10-774e9e54768c,Inbound,Returns,Reverse Pickup Enquiry,Bhot gande tarike se bat kri unhone or call bhi cut kr dia.       Unka naam suman tha,36b09065-b53e-4856-afc9-26ecb8728686,,18/08/2023 12:31,18/08/2023 12:34,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,1
b9abec59-e958-4e92-b886-021319b276bf,Inbound,Returns,Reverse Pickup Enquiry,,f0af71a5-59a5-4188-a04a-61fc7fa32cac,,18/08/2023 13:55,18/08/2023 15:38,18-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
ddb97b4d-93e2-4f65-be0a-613b20d5d5f0,Inbound,Returns,Fraudulent User,Good,fc9a70c6-751d-4cc6-acf6-8c34b6eafb0e,,19/08/2023 05:21,19/08/2023 05:24,19-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
30b8be18-886a-40b6-bd79-30bf67fe77c5,Inbound,Returns,Fraudulent User,,6ff12ee7-dee2-49e1-b9d7-8c9f16bc1cc6,,19/08/2023 15:23,19/08/2023 15:39,19-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
c057b34e-dc31-4670-858c-0993efab1e75,Inbound,Order Related,Installation/demo,My experience with Shopzilla is too much bad. I think in future i'm not buy any product with Shopzilla if my issue not resolve ,e1d4e476-6856-46ea-bdff-f3efbfcf4074,,19/08/2023 18:40,19/08/2023 19:22,19-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
7072f50b-6ddc-4cb3-82de-bdc8efaff99c,Inbound,Returns,Reverse Pickup Enquiry,,d577f117-1536-4456-b553-53a8223a9400,03/08/2023 22:26,18/08/2023 10:31,18/08/2023 10:34,18-Aug-23,BANGALORE,Furniture,9257,,Timothy Grant,William Park,John Smith,31-60,Morning,4
7deed6dc-310e-4b52-804e-4fe8e46b4086,Inbound,Returns,Reverse Pickup Enquiry,,e1cad3fd-281c-4207-8b7a-92db08c60b7b,,19/08/2023 21:48,19/08/2023 21:50,19-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
3c02772d-5e2c-4f13-8eee-adf4034deed1,Outcall,Refund Related,Refund Related Issues,  bad,b1b9ead2-202b-4a65-a03b-5b3ad537cc58,07/07/2023 11:32,18/08/2023 09:40,18/08/2023 09:43,18-Aug-23,AHMEDABAD,Mobile,13999,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
6d92d443-253c-48c0-8728-9bf4ed4dbbbd,Outcall,Feedback,UnProfessional Behaviour,,1cdb832a-9e90-4750-a445-19ceacf901af,07/08/2023 20:59,19/08/2023 18:01,19/08/2023 18:03,19-Aug-23,TUNDLA,Books & General merchandise,445,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
e8f5fce6-ee69-4845-a7e8-a7d96da7f9b3,Inbound,Returns,Reverse Pickup Enquiry,,5c30ebfe-a513-4277-8d39-7f1c6a35a99b,05/08/2023 15:24,19/08/2023 11:16,19/08/2023 11:20,19-Aug-23,ALIGARH,LifeStyle,1469,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
841816f1-fb64-4cc5-a50d-7b30218f9e98,Inbound,Order Related,Delayed,Customer support executives are telling same copy paste answer and doing nothing to solve our problem.,218f9a92-98e9-4109-8487-30d7855c680f,13/08/2023 09:47,19/08/2023 14:56,19/08/2023 15:00,19-Aug-23,SAMASTIPUR,Mobile,38617,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
c60310bf-719d-45c3-a67a-8d065daceff9,Email,Returns,Return request,,50f91d6c-1d56-4c46-9f45-d1d434f77c06,07/08/2023 16:29,17/08/2023 17:14,18/08/2023 10:30,18-Aug-23,MUMBAI,Home,270,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b57b785e-f82a-4d20-9deb-408d6465cef4,Inbound,Returns,Reverse Pickup Enquiry,Good,1eab2427-61b7-47f8-8e6c-073204afa9e4,,18/08/2023 08:29,18/08/2023 08:30,18-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
2192b4e5-9c82-4bc0-a75d-cf7e304b87a1,Outcall,Order Related,Installation/demo,,ea09baa3-82da-4c20-8c8b-80bdc82be34e,,18/08/2023 09:42,18/08/2023 09:47,18-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
b5539bfb-4f60-400e-b8da-c6016729ee76,Outcall,Returns,Reverse Pickup Enquiry,??,4e667c18-a8b9-420f-8696-2eed28aa0cda,,18/08/2023 13:07,18/08/2023 13:19,18-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
82649682-0c47-432f-b8cb-477a1f6ef05a,Inbound,Order Related,Invoice request,,cd553a12-9bca-4f86-b60d-f630f7c03fb1,,19/08/2023 10:09,19/08/2023 10:15,19-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,4
f68c9b59-ea81-477d-8ed1-8d39d912dde7,Inbound,Returns,Reverse Pickup Enquiry,????,f6ba24e4-a798-489e-bb92-00c9401964b7,,19/08/2023 14:24,19/08/2023 14:26,19-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
dd5f101b-00db-41d5-801f-f250435419e9,Inbound,Cancellation,Not Needed,,abfeec00-c59f-4e42-8875-a08907b9bc7a,08/08/2023 16:05,18/08/2023 19:53,18/08/2023 19:54,18-Aug-23,SILVASSA,Mobile,11499,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dd6b6d63-cf9b-42c2-9bb4-b5339d22c0da,Inbound,Order Related,Order status enquiry,,ceb916ac-f082-4501-9283-66e4ad7c3b3b,15/08/2023 04:16,18/08/2023 13:52,18/08/2023 13:56,18-Aug-23,GURGAON,Home Appliences,8199,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
238b5d8f-d7f3-4031-88ad-4aabd2f4fa10,Inbound,Returns,Reverse Pickup Enquiry,This information is very best,ba945b19-4be1-4875-966d-39e6ebc089a9,,18/08/2023 10:47,18/08/2023 10:51,18-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,1
db39b5f1-82ff-4a60-9d71-fef7f1540768,Inbound,Returns,Reverse Pickup Enquiry,My query is still unresolved ! Not received return or exchange even after so many calls and complaints!!!,2ca8a270-4af1-48cb-afac-c460f86bb0ea,,19/08/2023 16:19,19/08/2023 16:20,19-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
3ec01373-47bb-4072-90a8-4f9a122f4f12,Inbound,Returns,Reverse Pickup Enquiry,Tx,e91e5f95-52c6-40b1-8fac-1bf997140c01,,19/08/2023 17:02,19/08/2023 17:03,19-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
396d3b8b-1f9a-4e3e-b8c6-e6bac54984b4,Inbound,Order Related,Order status enquiry,,06a110a2-2545-4a74-bbd1-d5f263d742c6,,19/08/2023 19:23,19/08/2023 19:31,19-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
65f53a9c-4ba9-4142-915f-4cbd75fb1672,Inbound,Returns,Fraudulent User,,1917def3-2a97-4d5d-aaca-31c052f6a60d,,18/08/2023 07:39,18/08/2023 07:40,18-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
6bad24f2-4c76-437e-9289-c12c3130f958,Inbound,Order Related,Delayed,,d6c75a16-2147-41ab-888b-6965b0e6d3b3,,18/08/2023 18:29,19/08/2023 22:14,19-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
a18333da-96ac-40e3-9cc2-ff9e9653a0a6,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,bcb7ad86-4e10-4176-a34f-806af431b53f,,19/08/2023 12:53,19/08/2023 12:55,19-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
ea474855-8450-4b1f-b070-e2ad4a754354,Inbound,Returns,Reverse Pickup Enquiry,Good service,93eb3012-dee3-4dbc-86b9-3aaf37a8e69c,,19/08/2023 17:21,19/08/2023 17:22,19-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
c59169b6-0434-469f-a21f-23a4078b91d8,Inbound,Order Related,Order status enquiry,N9,5a81f6b0-6a6a-4c45-b927-1f0a7ffd8ca5,30/07/2023 11:16,18/08/2023 15:08,18/08/2023 15:14,18-Aug-23,BARABANKI,LifeStyle,337,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
bd99a2b4-2b0a-4f6f-89ca-18257573db49,Inbound,Payments related,Payment related Queries,,4cc5e019-482c-467f-9698-f8c025c9f65d,25/07/2023 08:37,18/08/2023 21:18,18/08/2023 21:21,18-Aug-23,PURNIA,LifeStyle,359,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
3ff51383-d3c8-429b-891d-0c51a63157f1,Inbound,Returns,Reverse Pickup Enquiry,"???? ?? ????? conversation , ???? vdiya trike se problem ??    acha response ???? thanku so much mam??",e973aa7a-cefc-47c3-af8c-bafc0f4de9ef,08/08/2023 11:39,18/08/2023 08:17,18/08/2023 08:19,18-Aug-23,CHIRAWA,Books & General merchandise,114,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
95044056-1365-4eca-8a03-08f56aa3aa44,Inbound,Returns,Reverse Pickup Enquiry,Refund,1f442880-04bf-49fa-a685-2fdb8e724e86,,18/08/2023 09:55,18/08/2023 10:03,18-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
6b4d4dca-90fb-44ab-9f04-93c3af750004,Inbound,Returns,Return request,,fb8f70a7-da5a-45c2-95f0-fee1999e349f,,18/08/2023 12:15,18/08/2023 12:16,18-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
6e48c5af-001b-415f-8b95-d8e67d57fb17,Inbound,Shopzilla Related,Signup Issues,,c9144e9d-b913-4c89-8396-46a9f182bfba,,18/08/2023 12:47,19/08/2023 14:19,19-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c3c26c59-f531-4a3f-91a0-0a4e864fe107,Inbound,Returns,Reverse Pickup Enquiry,,1e368a2b-6970-4e7d-bbe5-62219172ef3d,,18/08/2023 21:43,19/08/2023 10:22,19-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
467b7c81-2c83-4456-8257-9e556ad3c54e,Inbound,Returns,Reverse Pickup Enquiry,,35aaa11a-a195-4a53-9cd1-2b8792e99874,,18/08/2023 21:51,18/08/2023 23:51,18-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
9bffaeec-a11a-47fc-a36e-e0e0cd75cf04,Inbound,Returns,Return request,,9bda948c-cce2-46a3-92ff-f8f5cc025e9e,,19/08/2023 16:16,19/08/2023 16:19,19-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
a8f60ed7-70b7-4a6e-b7a6-3944e7c6d09c,Inbound,Returns,Return request,,427f1f81-ce37-4357-85a5-2e1735e4c215,10/08/2023 16:27,19/08/2023 12:02,19/08/2023 12:19,19-Aug-23,HYDERABAD,Books & General merchandise,1230,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
dd740589-3720-4483-80b2-f571fa106420,Inbound,Order Related,Installation/demo,,427b4fe1-f358-42c2-91cd-b31694bbcd44,08/08/2023 17:29,17/08/2023 10:24,18/08/2023 10:11,18-Aug-23,PANIPAT,Home Appliences,11999,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
3415566e-addb-467a-a41f-599e0e4aecf7,Inbound,Returns,Reverse Pickup Enquiry,You are a cheater ,c9921435-9ecd-4c07-b295-90799211496d,,18/08/2023 15:53,18/08/2023 15:59,18-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
c41b19af-4678-4ea3-b5a6-9ec0f8984ff0,Outcall,Refund Related,Refund Enquiry,,af0a0b5f-48b2-41c1-a139-809b8164d3ca,,19/08/2023 16:59,19/08/2023 17:41,19-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
197fee61-d9ce-4eb5-b54b-1e8300adf952,Inbound,Order Related,Delayed,,f38b4430-5770-4d7e-b911-2cf9c6cc757e,04/08/2023 04:32,18/08/2023 17:21,18/08/2023 17:22,18-Aug-23,HYDERABAD,Electronics,2299,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
a0f36d72-c988-4edd-ae32-c6ea931786d1,Inbound,Order Related,Delayed,,5adf153f-98f8-4319-86d6-69bea1d1690d,,18/08/2023 10:35,18/08/2023 10:44,18-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f2f74dec-7327-47f8-842a-72ce172c0ed7,Inbound,Shopzilla Related,General Enquiry,Thank very good ,97daa505-a0fd-43cd-aeaf-34766f94b5d6,,18/08/2023 12:26,18/08/2023 12:30,18-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
3970e99e-3a3b-41bc-8585-10057f81560d,Email,Refund Related,Refund Enquiry,Good service I so happy ??,5895cc6a-7537-4296-9bfa-c4fddf810041,,18/08/2023 14:19,18/08/2023 14:22,18-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
314b0f91-26ec-44d3-8c45-04111eb824c1,Inbound,Order Related,Order status enquiry,,9639460b-2701-4c10-9129-309fd875ece8,,19/08/2023 10:57,19/08/2023 11:52,19-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
3f8da4d3-66b5-471d-9831-054829863434,Inbound,Order Related,Delayed,,3a03da7e-7825-490f-93a6-02e97d99da11,,19/08/2023 11:43,19/08/2023 12:00,19-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
879aa791-6372-4d79-bc03-2a252c1ae7b2,Inbound,Returns,Wrong,Help full person,29267fce-3f78-42fc-aa08-f3cac7011dc3,,18/08/2023 09:50,18/08/2023 09:52,18-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
cdbf04ae-c2fc-4871-b1f2-40255ba07507,Inbound,Returns,Return request,  good ??????????,a1e124af-6476-4538-a01c-f201242f4ec1,,18/08/2023 16:31,19/08/2023 13:34,19-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
78a35d6b-ab39-4df1-8de9-edfbcdf9de94,Inbound,Returns,Return request,no thanks,90d9b280-5708-44cb-884b-43613ff7b8e2,,18/08/2023 16:47,18/08/2023 17:09,18-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
5acad97b-8313-4bd3-aae2-f5f820a3d337,Inbound,Returns,Return request,,2693f8bc-736f-4d9d-bca5-7c0befb76325,,18/08/2023 18:37,18/08/2023 19:11,18-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
36cc19ec-27c5-43bf-afe6-15c260a6b744,Inbound,Refund Related,Refund Enquiry,Please don't delevery charge any product in my area...,c618651d-f33b-4c32-9710-3bf9fda4abc6,,19/08/2023 17:55,19/08/2023 18:01,19-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
28b3383f-4bf2-45cf-a42e-956473f17abf,Inbound,Returns,Wrong,,457e0a0f-53b1-4e6d-9dc4-b67b55b2978b,,19/08/2023 09:33,19/08/2023 17:53,19-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,1
14d9f671-7165-4929-a6bd-c478f20f7c4b,Inbound,Shopzilla Related,Shopzilla Rewards,,cafb0054-6465-4ba7-9bf2-13cc8ed4b29b,,19/08/2023 14:48,19/08/2023 15:04,19-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
469aa7a7-0f2c-4e6f-b07d-4be1cd53cbf9,Outcall,Cancellation,Return cancellation,Nice wark ,1896af28-7cb4-4a14-a51a-e6500ff7dab2,,19/08/2023 15:42,19/08/2023 15:47,19-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
f2e85f53-2331-4979-bf3e-3830b8b8b674,Inbound,Feedback,UnProfessional Behaviour,,a10f0848-6260-43f8-a6a8-e9381006b4dc,04/08/2023 19:24,18/08/2023 12:38,18/08/2023 13:38,18-Aug-23,BANGALORE,Electronics,799,,Michael White,Dylan Kim,Michael Lee,>90,Morning,1
50e95ede-3ff6-473c-b91d-3164d7c91347,Email,Order Related,Delayed,,c73ba80f-0d9a-40a6-9922-c8f9ef280537,08/08/2023 07:37,18/08/2023 07:08,18/08/2023 07:09,18-Aug-23,NAWADA,Books & General merchandise,45,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
b21b39dc-0fc9-42a8-a3a8-ac971da1cb63,Inbound,Refund Related,Refund Enquiry,,73465d50-a568-48a9-b96e-ee2a0524fee8,14/08/2023 18:54,18/08/2023 15:45,18/08/2023 16:06,18-Aug-23,NEW DELHI,Books & General merchandise,144,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
f3d51722-0ee9-4847-8890-fef578d3c492,Inbound,Order Related,Order status enquiry,Check out or troubleshoot your network so much disturbance in voice . Btw nice work adeeba  Sorry if i wrong spelled.Have a good day.,3ba9e392-849b-4ee3-923d-5de3146cd75a,,18/08/2023 10:53,18/08/2023 10:54,18-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
dfb40e3c-dc51-4050-878d-02707f1a9895,Outcall,Returns,Wrong,,cdbe29de-0664-4b76-a389-e1bfada12d59,,18/08/2023 12:41,18/08/2023 12:51,18-Aug-23,,,,1025,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
cf4ffb56-9ca4-469c-b8de-02f823ef069b,Email,Shopzilla Related,Signup Issues,,7d5b8ac1-147b-432c-bee2-c0c6847d636f,,19/08/2023 11:54,19/08/2023 12:23,19-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
5b524a4d-e02d-4e52-a0bc-a310b3b5dfaa,Inbound,Order Related,Delayed,Good ,e060dfb9-ca94-43b7-a820-fe20e7818174,08/08/2023 23:55,19/08/2023 13:58,19/08/2023 14:02,19-Aug-23,GONDAL,LifeStyle,2899,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
19335052-56e1-4d6f-90b6-a07b9f158469,Email,Returns,Reverse Pickup Enquiry,Very cooperative and supportive ,876f3a11-b90c-4bf5-b31a-b655f232978e,08/08/2023 00:18,18/08/2023 15:23,18/08/2023 18:33,18-Aug-23,GWALIOR,Electronics,417,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
cdc9bc5d-252a-49e5-9baf-b05b8b2ed1bc,Inbound,Order Related,Order status enquiry,,df145684-2508-4ab3-ad03-41bfd1fc2e76,06/08/2023 08:07,18/08/2023 11:56,18/08/2023 11:57,18-Aug-23,SURAJPUR,LifeStyle,229,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
14fac03e-d368-47be-a039-b7abd76ababb,Inbound,Order Related,Order status enquiry,,ab56ab8e-2d39-4bb5-a5f4-82758156335d,12/08/2023 23:06,17/08/2023 21:32,18/08/2023 12:24,18-Aug-23,PANIPAT,LifeStyle,357,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
a7d6bb60-0606-40b8-8937-64bde117eba0,Inbound,Returns,Fraudulent User,,38240823-dbad-4701-beed-75af9ab3c998,,18/08/2023 10:15,18/08/2023 10:17,18-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
9f67cbb4-b673-480e-8165-23e13ab7b8f9,Inbound,Returns,Return request,Everything is right ,b4efd3e9-57bb-4feb-8880-f09fed02915a,,18/08/2023 13:39,18/08/2023 13:40,18-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
7c93ece4-97ef-43ef-9e84-e99dfdee4294,Outcall,Shopzilla Related,General Enquiry,,7eb28a3f-255c-45bd-a093-84f973db8a34,,18/08/2023 19:34,18/08/2023 19:35,18-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e710d24f-7c66-4ca3-bf93-d5024efbbfeb,Email,Refund Related,Refund Enquiry,,2f7e21b9-a917-48f2-b805-c8f1f08bedd1,16/08/2023 12:44,18/08/2023 14:10,18/08/2023 14:10,18-Aug-23,SOUTH GOA,Mobile,16999,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
f3b1c94b-ef90-4a19-8fc3-ddf13385ecf0,Inbound,Returns,Reverse Pickup Enquiry,I am not happy with Shopzilla my current experience is so bad,70e1c05d-5e34-4826-9530-3038d9571cc6,,19/08/2023 10:07,19/08/2023 15:13,19-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
3b7d2a18-8479-4961-ac3a-b33026edb2b8,Inbound,Cancellation,Not Needed,,da5eaa7f-3ec9-4a8a-8c04-750d54e97a98,13/08/2023 09:44,18/08/2023 19:22,18/08/2023 19:28,18-Aug-23,PUNE,LifeStyle,721,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f3161ee7-d990-4b58-9ed7-c4a917398d85,Inbound,Returns,Reverse Pickup Enquiry,,b4d59738-ab53-476c-a1f0-e6cd0c089adf,03/08/2023 15:12,15/08/2023 23:59,19/08/2023 13:51,19-Aug-23,SURAJPUR,LifeStyle,602,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
67d2732b-1f07-421e-841e-25db0333da66,Outcall,Returns,Return request,Bad I am not happy ????,6b029a30-2a39-45c2-b2ec-27d766beb4bc,11/08/2023 01:19,17/08/2023 20:58,18/08/2023 19:44,18-Aug-23,BUNDU,LifeStyle,482,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
ad84fdfe-a640-4652-b44c-eb34c34690ed,Outcall,Returns,Return request,,235efd82-68cc-4250-9d00-36ca07f142db,,18/08/2023 12:10,18/08/2023 12:15,18-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
e9aeab5d-76b8-4bd1-b24c-12204ff46acc,Inbound,Returns,Reverse Pickup Enquiry,,286a6f76-69b0-42b2-b3dc-e9813ffafda4,,18/08/2023 12:41,18/08/2023 13:30,18-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
c41f2ac5-f7ab-4c0e-a8aa-7efee7d54840,Inbound,Order Related,Invoice request,,76391eb2-00b2-4093-9d70-99eda4ef8158,,18/08/2023 15:11,18/08/2023 15:28,18-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
4621fde3-dde3-4da5-81ae-7cfd1bca51f8,Inbound,Returns,Reverse Pickup Enquiry,,94f3ae19-402e-4b66-8d55-faeb9ab2ebb2,,19/08/2023 09:13,19/08/2023 09:15,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
2cfb1aeb-b09e-4cc7-8488-207b43e402c7,Inbound,Returns,Fraudulent User,,de4b627c-21d4-44ad-b839-3f54fbe71bf3,,19/08/2023 10:30,19/08/2023 16:47,19-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
efb8e95c-cb51-4ced-b4dd-3d537f48708c,Outcall,Returns,Reverse Pickup Enquiry,,ab835d33-32be-44b8-88e0-810ba4241e05,,19/08/2023 14:57,19/08/2023 14:57,19-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
cb381772-8ec0-4158-8b66-5db38cc8c955,Outcall,Product Queries,Product Specific Information,,6b887116-15a9-4226-ab01-eff24c418d30,,19/08/2023 17:34,19/08/2023 17:51,19-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
afbdf639-f7c8-48e0-b815-16475c3ebb1a,Outcall,Returns,Reverse Pickup Enquiry,,dd229765-a11d-41a8-bba1-5ed321f66703,,19/08/2023 20:49,19/08/2023 21:32,19-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
c34a8e9b-67cd-42c1-aedf-80a2e344d9b1,Inbound,Returns,Reverse Pickup Enquiry,,3aa7727f-9867-4ae3-884a-b8867f6c7a41,,19/08/2023 21:05,19/08/2023 21:07,19-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
36be3b2b-4034-4065-954b-d03c1f75b19d,Inbound,Returns,Reverse Pickup Enquiry,Yes,9acdb4e0-f16c-4a41-9f30-8b2a367ac6b1,,18/08/2023 16:48,18/08/2023 16:52,18-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
5e392a32-2e3c-4bee-8b60-8bb4c10cbec3,Inbound,Refund Related,Refund Related Issues,,23c4252a-8e3f-4008-b744-92703a8af265,,19/08/2023 14:59,19/08/2023 15:32,19-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
41a8b19d-97a2-40df-95a9-1b890c766e0e,Outcall,Returns,Reverse Pickup Enquiry,,2a6a410d-37d4-40b6-bf48-826539371049,,19/08/2023 16:38,19/08/2023 16:40,19-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
05d1a48e-41d7-4967-98e1-f09475cac870,Inbound,Returns,Wrong,,b99b422b-ee07-4859-b496-5b53c821cb6a,31/07/2023 15:59,18/08/2023 13:21,18/08/2023 13:22,18-Aug-23,SEHORE,LifeStyle,1047,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
828d8bd5-2a2a-4392-841e-a52e19245cd9,Outcall,Returns,Fraudulent User,,e3cbf7dc-89e2-48d5-a79b-c77ac7081447,,18/08/2023 22:35,19/08/2023 08:11,19-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9220a4a5-9b11-48fa-ba3a-b1aad080f11d,Inbound,Returns,Reverse Pickup Enquiry,No amazing service ,62bc1668-880f-4f03-b9d5-07a5fbba6665,,19/08/2023 10:03,19/08/2023 11:32,19-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
1ba2ab11-7fd5-4308-9985-6f0ad12e83b3,Inbound,Returns,Reverse Pickup Enquiry,Good sir,752089a3-f59a-4fd4-ab7a-ba4f16e197f4,,19/08/2023 12:58,19/08/2023 13:17,19-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
049ce8e9-140c-4f0b-b201-593a1d380c1a,Inbound,Returns,Reverse Pickup Enquiry,??,9e7643dd-1469-4706-ad13-7ed5ea8f3c61,,19/08/2023 20:17,19/08/2023 20:36,19-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
94f4ca5a-0071-4d36-91ea-04f93460be99,Inbound,Returns,Reverse Pickup Enquiry,,3496868b-5948-4441-8665-cfe957ad352b,06/08/2023 22:05,17/08/2023 17:22,18/08/2023 08:10,18-Aug-23,NEW DELHI,LifeStyle,8224,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
3c4dc356-327b-4b0f-80f0-850102eb083d,Inbound,Returns,Reverse Pickup Enquiry,,e39bee7d-72ef-419c-abc9-8d4a86d84c95,,18/08/2023 14:33,18/08/2023 14:38,18-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
ad1411ac-000d-4909-bf6c-a33b27101c56,Inbound,Product Queries,Product Specific Information,Thanks keep supporting ,625ea3d0-276a-4088-bafc-29f94e6aaeeb,,18/08/2023 19:43,19/08/2023 07:22,19-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
cbd373e6-42d0-4351-8a8f-759e94d93cdf,Inbound,Returns,Fraudulent User,Delivery executive should follow the protocols ,70c99835-b5cc-4c98-b612-d9cb49a2c410,,19/08/2023 10:34,19/08/2023 10:36,19-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6cb32cf5-fb7a-487b-96d6-de4fb8f86b44,Inbound,Returns,Reverse Pickup Enquiry,,62e5ad4e-bead-4a78-8ace-2536f2b75ba9,,19/08/2023 13:45,19/08/2023 14:00,19-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
3796bab9-4cf5-4bc4-940c-f5cffc4ac967,Outcall,Returns,Reverse Pickup Enquiry,,0679aa51-af24-496a-9650-3b054613ac31,,19/08/2023 14:17,19/08/2023 14:20,19-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
6e3ae5f3-e2be-4536-b808-f6cdacec1476,Inbound,Returns,Return request,,45913c96-54ec-4514-8200-223ecfddda3c,,19/08/2023 15:02,19/08/2023 15:05,19-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
e10adb24-a6be-4bc2-bd8f-ddd31b2e7e8f,Inbound,Returns,Reverse Pickup Enquiry,,f49abf84-b5eb-453e-addd-00f19d51dd8b,,19/08/2023 17:14,19/08/2023 22:34,19-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
90168ccc-369c-44a9-a385-3d6683a05a5d,Inbound,Returns,Fraudulent User,5,5269c723-93ca-4802-b5e7-be50f7d2001f,02/08/2023 19:04,19/08/2023 14:58,19/08/2023 15:00,19-Aug-23,KHARGONE,LifeStyle,3199,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
299fbdf6-02d2-41e7-a983-4210db476b40,Inbound,Refund Related,Refund Related Issues,,ba4cfd5b-b134-43a6-913c-5693519ce835,,19/08/2023 10:59,19/08/2023 12:05,19-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
de0c0968-608d-48f2-9119-71b70786adbd,Outcall,Order Related,Order status enquiry,Good,022af8bb-0734-4b5e-b038-ed439e6e3a93,,19/08/2023 17:50,19/08/2023 18:08,19-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
3ebabde8-4467-4b69-aef7-a658ddfb6865,Inbound,Returns,Fraudulent User,,083573e3-a5b4-4d49-9f45-1c756827b1bb,16/08/2023 22:22,17/08/2023 17:46,19/08/2023 18:33,19-Aug-23,GHAZIABAD,Books & General merchandise,265,,William Morris,Ethan Tan,John Smith,>90,Morning,5
f4697d2c-08f3-4472-acde-1d51dbc372c9,Inbound,Refund Related,Refund Enquiry,,138c55a9-3e7c-4870-b2b8-e8fc12eecee8,,18/08/2023 23:23,18/08/2023 23:55,18-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
8eb2cf87-c324-4125-888b-d297c27b81d8,Outcall,Product Queries,Product Specific Information,,732f25b9-9d45-40bf-93ec-1a85e86358a4,,19/08/2023 20:57,19/08/2023 21:00,19-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
b2e6ffa6-0104-427d-9e1f-147b2dfc54d4,Inbound,Returns,Reverse Pickup Enquiry,,8728b9a7-f54e-4539-99bd-5635c5c85d6c,,19/08/2023 13:38,19/08/2023 14:00,19-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
d7eb5cf1-2fd3-49b4-835a-7982804d5895,Inbound,Returns,Service Centres Related,My problem solve,fd86c4e6-acdb-43d6-bb70-2a18329df99a,,18/08/2023 13:41,18/08/2023 19:11,18-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
d905545a-0c0b-4bc2-8107-92a06a2b1e53,Outcall,Order Related,Order status enquiry,,c054935f-bafb-4a2e-8b79-b6ef0848ee1a,,19/08/2023 10:27,19/08/2023 11:39,19-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c78d45eb-962a-4e49-b161-8f4b21079037,Outcall,Order Related,Installation/demo,Your company is very very bad and verydefetive ,087f783f-41d6-47e5-8a5f-92b14fb89c01,,19/08/2023 14:52,19/08/2023 16:41,19-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3505f22b-bf88-4c16-907c-a3c5488e9129,Outcall,Returns,Reverse Pickup Enquiry,Very nice ,d39e3a1a-527b-4608-923f-824e6c9efe09,,19/08/2023 19:25,19/08/2023 19:34,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
89ad04e4-0cea-4516-bd37-33eca32fe751,Inbound,Order Related,Installation/demo,Good service ,766082c7-674a-4d02-9c4f-f0402fe6ea81,,18/08/2023 21:00,18/08/2023 21:09,18-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
aa8e6e8e-d6f3-4c6f-82ce-ec33157d2831,Inbound,Returns,Reverse Pickup Enquiry,,be39f8ec-6d9c-4a16-9df5-9cbf43c15a47,,19/08/2023 10:49,19/08/2023 14:30,19-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
5ee0f3dc-4307-47f8-87b7-8e54c0e224b5,Inbound,Returns,Reverse Pickup Enquiry,,c91ee7ba-c572-4245-b774-29844929b833,,19/08/2023 14:34,19/08/2023 14:36,19-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
cd0cc289-4555-4c32-af95-163b0dbb9b17,Outcall,Order Related,Delayed,,005c3c3d-d975-49dc-b50e-df9003debcea,,19/08/2023 21:09,19/08/2023 21:11,19-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
53eff7b7-7aa5-4737-bcb9-cce985793eb7,Inbound,Order Related,Delayed,,5251f8a2-796e-4ca9-aabb-6978830846fc,10/08/2023 21:20,18/08/2023 13:26,18/08/2023 13:29,18-Aug-23,ERNAKULAM,Books & General merchandise,77,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ba187a9f-8d33-49db-8392-ab4865dc9779,Inbound,Returns,Return request,,8953322d-f4b9-40ed-aef2-63fe53a53805,,18/08/2023 10:30,18/08/2023 10:34,18-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
0acb9f49-645c-4154-9100-c254bf73d99c,Inbound,Order Related,Installation/demo,Please Improve Product Quality ,08e73d3b-76c2-4af4-828d-9e0e47ab029c,,19/08/2023 07:21,19/08/2023 08:17,19-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
06a7ad84-14c6-48f6-b07c-7b5dfc1c2a81,Inbound,Returns,Return request,,2344ea93-3eef-45e9-ab9a-fbe1482d1f7e,02/08/2023 21:52,18/08/2023 14:34,18/08/2023 17:34,18-Aug-23,DEWAS,Electronics,2499,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,4
0bb6d9b7-2eb9-4525-a116-a91b6ba7cf98,Inbound,Returns,Service Centres Related,Good customer care representative response ,4a12eb10-cbef-4bd1-8c23-4c34fa96c217,28/07/2023 17:34,18/08/2023 06:55,18/08/2023 06:56,18-Aug-23,NAVSARI,Home Appliences,22490,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
10a96068-2c1b-441f-9248-ff26b4616f5a,Outcall,Order Related,Order status enquiry,,75515fad-6eab-4231-8c5c-41e193df8767,12/08/2023 03:47,19/08/2023 12:32,19/08/2023 12:35,19-Aug-23,MUNGER,Home,472,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
bc051da1-f376-4159-b2cb-23901677a41a,Outcall,Returns,Return request,Good morning ,cc24d6ca-f6ed-4287-9c4f-9a3b126be45e,,19/08/2023 07:40,19/08/2023 07:46,19-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f629e99b-a3a4-4b7b-b55f-fd8acfc70327,Outcall,Returns,Return request,You should blacklist the seller's  who cheat the customers. ,c91d9f8d-b676-4c05-a092-975fc499ce1a,,18/08/2023 17:07,18/08/2023 17:24,18-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5b553fd8-abac-4dc6-801a-e3500bfed3ed,Inbound,Returns,Reverse Pickup Enquiry,,3030cd95-6042-473f-b330-fc71b1b05126,,19/08/2023 13:27,19/08/2023 14:39,19-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
32185b3f-7f54-4f13-91ea-14af97bc3cce,Inbound,Returns,Reverse Pickup Enquiry,,cdc053ca-c297-4745-979f-81f7f2d7eef4,,19/08/2023 19:59,19/08/2023 20:02,19-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
3bcbfa4e-4ef5-4b2b-8612-1635f122aa58,Inbound,Returns,Reverse Pickup Enquiry,,e2596bd0-f213-423f-bb07-8d2b826ef7ff,06/08/2023 21:26,18/08/2023 10:11,19/08/2023 20:13,19-Aug-23,PALI,LifeStyle,1061,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3780b9da-9944-4749-b34b-d5ca1e120158,Inbound,Product Queries,Product Specific Information,"I faced a serious problem, they closed the issue without giving any prior information, I was told that a call will come to resolve my issue but never came, neither the item was delivered nor my refund issued.",339bff3e-8cee-41c6-9bcc-060d9f82d364,,18/08/2023 12:41,18/08/2023 12:54,18-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
fcbf137f-35d8-4da9-b9db-79dc004a5733,Outcall,Returns,Return request,,cc5d5bd0-f5a9-4206-baed-f9bbf8506795,,19/08/2023 23:10,19/08/2023 23:13,19-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6728a6ab-5263-41bc-8fd1-7eaa6b9ceb3b,Inbound,Returns,Self-Help,Make accountable seller for false information provided and sending product without checking ,9ab57ac4-f02a-444d-893d-3fc6efc5bdcc,,18/08/2023 18:51,18/08/2023 20:50,18-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
268e0eb7-a5ee-4772-804b-b83161242a5e,Inbound,Order Related,Seller Cancelled Order,Please keep a direct calling number to the customer care,1a487b62-2e6c-4e28-91c7-5c7f6db59367,,18/08/2023 22:07,19/08/2023 00:53,19-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
f8f7e2d6-d3fd-4d66-9cf3-b7ea53abeee3,Inbound,Returns,Return request,,9114272e-422e-4858-886a-2b583d1c74e6,09/08/2023 21:32,18/08/2023 07:36,18/08/2023 07:41,18-Aug-23,ROHTAK,Electronics,2999,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
d0685db2-9d00-47e4-893a-4eb0764a9efb,Outcall,Product Queries,Product Specific Information,,7d055d35-664d-4e59-b73d-544a873f8621,,16/08/2023 22:43,18/08/2023 14:30,18-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ea39a727-9d60-4dbc-8382-297c1137f312,Inbound,Refund Related,Refund Enquiry,,8144b4c2-fd6b-488f-b815-cb4f5152ab18,,18/08/2023 09:01,18/08/2023 09:05,18-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
8d9f820e-400b-440a-b8da-a9230f3be365,Outcall,Feedback,UnProfessional Behaviour,Good but delivery agent hi very bad parson,9116bd86-f3e4-41b2-8a07-0f3a4533af80,,18/08/2023 12:38,18/08/2023 14:30,18-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
4315da96-a516-4c8a-afaf-7ec77d4bf5cd,Inbound,Returns,Fraudulent User,,50042632-0305-40ee-961d-ed98b254d4ed,,18/08/2023 20:42,18/08/2023 20:44,18-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
a6979a33-c41e-4672-8517-664beb566455,Email,Returns,Reverse Pickup Enquiry,,d7709a1a-87bd-42cd-9134-ab9620c70087,,18/08/2023 20:01,18/08/2023 20:34,18-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
0b13a045-ad81-4d15-9886-1397ce19a44e,Inbound,Onboarding related,Seller onboarding,Disconnects the call,d7dc181d-6d1b-408d-ae90-6fd8e407289a,,19/08/2023 01:40,19/08/2023 02:02,19-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
9df45e14-565e-4696-b795-b09d591c1407,Outcall,Refund Related,Refund Enquiry,,bad14ba6-b832-4ef9-abb3-bd88ac369510,,19/08/2023 19:48,19/08/2023 19:50,19-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c11c6443-90d4-4133-ac47-121c6fa1eac0,Inbound,Order Related,Order status enquiry,,f7c92e72-2bfb-4904-9566-2775b4690e3b,10/08/2023 21:37,18/08/2023 14:10,18/08/2023 14:11,18-Aug-23,JAIPUR,LifeStyle,242,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,2
e051f33a-940a-4937-8604-d96465ab5557,Outcall,Returns,Reverse Pickup Enquiry,,a7ac6ab7-c97b-4c85-a1ad-706320a95f23,,18/08/2023 10:22,18/08/2023 10:25,18-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ad67beb0-8bd4-4ea2-a07b-31c8e3a7c71b,Inbound,Returns,Reverse Pickup Enquiry,,f9c14cc3-ddae-43fa-927b-6ed5aa438688,,18/08/2023 17:06,18/08/2023 17:17,18-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
36e8656c-9357-47d6-8af5-6658f797468f,Outcall,Returns,Reverse Pickup Enquiry,,fa9a6bb1-d1f0-4970-bc02-a5c93f5637bf,,19/08/2023 13:09,19/08/2023 13:10,19-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
a3647e1f-c65e-4434-b732-70340ea9d3f2,Outcall,Returns,Exchange / Replacement,,629100f0-cbdb-4de7-8e4e-54d09d6b3b27,,19/08/2023 13:09,19/08/2023 13:42,19-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
0911e458-b959-42a4-9e44-289472beaf5d,Inbound,Cancellation,Not Needed,,a730d380-0234-4fab-9ebb-ff408a8ccefd,16/08/2023 17:46,18/08/2023 19:36,18/08/2023 19:38,18-Aug-23,HYDERABAD,Electronics,109990,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
99b3e683-cf22-441c-9a27-60f7733ead99,Inbound,Returns,Reverse Pickup Enquiry,,b1e8292c-abe5-462f-a6eb-01770bf8a36b,,18/08/2023 16:04,18/08/2023 16:06,18-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
14a48165-168b-4a65-921f-392f76c3a01e,Inbound,Returns,Return request,,d084647d-a415-4a84-9dcd-2803b0520c05,,19/08/2023 07:37,19/08/2023 07:39,19-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
6588c818-240e-4791-8920-b6bb29bd8f00,Inbound,Returns,Missing,Very good ??,11d6707a-9b35-41f1-a438-e80fbd1a9953,,19/08/2023 08:33,19/08/2023 08:47,19-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
013431f2-37bb-4ee4-adc2-fa04056e6ba8,Inbound,Returns,Reverse Pickup Enquiry,,bd761440-ad5f-49c5-9016-615807803129,19/07/2023 21:36,18/08/2023 15:38,18/08/2023 15:46,18-Aug-23,PALI,LifeStyle,449,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
43b9ca07-4b8c-4c9b-aa2b-d34c9ebbaebf,Outcall,Cancellation,Not Needed,,5a9a81e8-2006-428f-a0ef-510fbc5150ea,12/08/2023 18:49,19/08/2023 12:35,19/08/2023 12:45,19-Aug-23,GOLLAPROLU,Home Appliences,349,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
4882ccad-843d-4d7a-9234-1a8582c775aa,Inbound,Returns,Reverse Pickup Enquiry,Need to improve ,94c97591-33b8-4575-934d-0dd8edf7ee21,,18/08/2023 14:15,18/08/2023 14:36,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,1
6104c535-184e-4bec-9735-3e10ae6cb940,Outcall,Returns,Return request,,db5c75d2-c1cc-48b7-9101-6d946aeed029,,18/08/2023 15:52,18/08/2023 16:56,18-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
c1b405a6-6aac-4fff-93bc-d2e443d8485a,Inbound,Returns,Reverse Pickup Enquiry,Nice help ,962c0ce4-a5b1-4213-b55b-6ce6b53cdf02,,19/08/2023 17:12,19/08/2023 17:15,19-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
57e6f94d-3186-4958-a0d7-b51dbce1b0de,Inbound,Product Queries,Product Specific Information,,547d19be-60ee-4e69-adfb-21ac47852f06,,19/08/2023 13:40,19/08/2023 13:59,19-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
470c0596-a6ff-47c2-b822-66e6edd0ba35,Inbound,Returns,Reverse Pickup Enquiry,Chat ,255ed570-0fcd-49bd-92e6-be78a2a6490d,02/08/2023 22:09,18/08/2023 14:50,18/08/2023 14:51,18-Aug-23,PITHORAGARH,Electronics,1099,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
66ba0fc4-e0fd-4ca3-ba92-b8408b42caa3,Inbound,Order Related,Installation/demo,,d0943d08-b7e3-4a8c-890a-2ce175d124dc,,18/08/2023 08:47,18/08/2023 10:04,18-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
af1d0784-9359-4372-8933-498219c445cc,Inbound,Order Related,Seller Cancelled Order,,bbe044fa-50d6-4620-a161-e4300c7af2cb,,18/08/2023 09:26,18/08/2023 09:44,18-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,1
8f4625f1-12ad-4e58-89f1-81c341cb29b7,Outcall,Shopzilla Related,Signup Issues,,4348646e-35fb-4287-ad0a-ed74e472ecf1,,18/08/2023 11:42,18/08/2023 11:49,18-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
25822ad6-f3fd-4171-a54f-006f0771b841,Inbound,Returns,Return request,,1e988e81-0a3e-4ccf-86af-0656b824d363,,19/08/2023 15:36,19/08/2023 21:42,19-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
aca0cbb8-c3f6-433f-bfc5-d47f731a7cee,Inbound,Returns,Reverse Pickup Enquiry,,b2169409-8886-4fee-bb1b-d38ac7781d1a,14/08/2023 18:47,18/08/2023 12:02,18/08/2023 12:13,18-Aug-23,ALLAHABAD,Books & General merchandise,135,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,4
15d676c7-5124-4f7f-b7d5-fb5780736b08,Inbound,Refund Related,Refund Enquiry,,b1774f4d-99ef-45a7-9198-f5701b9b04a4,,18/08/2023 12:22,18/08/2023 15:08,18-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
f5b2c6f7-4a1c-4851-a8ca-db200ced410e,Inbound,Returns,Reverse Pickup Enquiry,,1d1e8b4e-9789-434b-ae5e-9403cd14b0df,,18/08/2023 16:06,18/08/2023 16:08,18-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
3e5a854d-4ff7-4d1a-bd95-d1a561f2e84f,Email,Order Related,Installation/demo,Nothing,08271441-046b-4fa0-bbf2-8993ba73d10a,,19/08/2023 11:04,19/08/2023 12:04,19-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,3
67cc9157-1a83-4e10-8e80-aa1a711d3b42,Outcall,Returns,Reverse Pickup Enquiry,Nice,a0d4b228-7983-495f-8605-204a0dd7c4fe,,19/08/2023 19:30,19/08/2023 19:32,19-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,4
96e8548e-2c31-4d7e-8e19-3c042cef28bf,Inbound,Order Related,Order Verification,Other ,3353962e-cb37-4128-9e92-2c71eb53658f,16/08/2023 17:04,17/08/2023 16:45,19/08/2023 23:37,19-Aug-23,DARBHANGA,LifeStyle,70,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
dc263f57-7ea2-42a1-b00c-54a1275daeb5,Inbound,Returns,Reverse Pickup Enquiry,,b1e19455-615a-443d-a433-a8e827e1620b,15/08/2023 09:05,18/08/2023 08:59,18/08/2023 09:03,18-Aug-23,SAMASTIPUR,Books & General merchandise,129,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
2adb6541-9321-4bc0-979f-1fa61cd6e6e9,Inbound,Cancellation,Return cancellation,,5d8c0146-ce62-44d5-9c60-1ac17c75ea6e,,18/08/2023 06:24,18/08/2023 19:24,18-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b2795663-c507-401f-b43a-b6819b7a1663,Inbound,Refund Related,Refund Related Issues,,73cc68d5-ad39-4a79-b6bd-a781c4df6d8b,,19/08/2023 01:14,19/08/2023 01:23,19-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
a9a7f557-b42f-4c32-9b7f-e42c4f1009c8,Inbound,Returns,Reverse Pickup Enquiry,,33917197-f6c9-4108-a181-aac59ce7c11e,,19/08/2023 11:27,19/08/2023 11:28,19-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
1d76fd8e-9d1c-432c-a604-e6cb2f2ea5f2,Email,Refund Related,Refund Enquiry,Issue resolved quickly ,68792005-9b3e-4b69-8025-8d805d1287f7,,19/08/2023 13:38,19/08/2023 13:50,19-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
a47a655a-98e7-442f-81fb-f0ea3f9b93d6,Inbound,Order Related,Delayed,,bd9e5143-3772-4f86-91b4-72455ed49c45,06/08/2023 12:14,18/08/2023 19:27,18/08/2023 19:27,18-Aug-23,KOLKATA,Furniture,362,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b907d1c7-2aa3-46da-85f2-0397151edcb2,Inbound,Payments related,Billing Related,,ecd597c6-d824-43dd-89b8-dd7719f7d066,,18/08/2023 14:37,18/08/2023 14:38,18-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
7e928954-0dbe-4d6c-98a8-52580f023d6c,Inbound,Order Related,Delayed,Good customer support knowledge ,dface877-b0a8-4086-a3b6-18af4c872eaf,,18/08/2023 16:47,18/08/2023 16:55,18-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
45d2dced-a63b-418b-a15e-27b94990dffe,Inbound,Returns,Reverse Pickup Enquiry,Nice ,a7d3ef29-19fa-4751-9953-5a24ff3bf017,,18/08/2023 17:17,18/08/2023 18:51,18-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
f3c32479-d7e7-463e-9ee6-c145a68f0e9d,Inbound,Order Related,Installation/demo,Thank u support agent ,e0531a02-16da-424f-addf-eae490a4e686,,18/08/2023 21:57,19/08/2023 00:07,19-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
81d8dda8-578d-47d5-8a0d-0a16afff094f,Inbound,Returns,Reverse Pickup Enquiry,,a0159368-2889-450a-9cb8-29d02d4ae9af,,19/08/2023 10:07,19/08/2023 11:16,19-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
7f0a832d-9122-42d1-a516-7265b31f8d83,Inbound,Refund Related,Refund Enquiry,,065d46ef-ce4c-48bd-8c27-9de7b8c8d163,,19/08/2023 14:20,19/08/2023 14:21,19-Aug-23,,,,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,5
6eab9be8-2907-46f4-baab-f55922638864,Inbound,Order Related,Delayed,,a4f74ed6-bba7-4c8b-8db3-0494ad048837,05/08/2023 13:10,17/08/2023 18:39,18/08/2023 16:46,18-Aug-23,VADODARA,Electronics,1077,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
e81ef596-440d-4154-a377-ae567b502446,Inbound,Order Related,Delayed,,92bfe987-3845-4ee9-bb50-e39f118cc6b7,07/08/2023 22:49,19/08/2023 14:34,19/08/2023 14:43,19-Aug-23,JALNA,Furniture,19224,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
b6e5b8f8-68de-4e28-9781-7e8bd6bfa6cd,Inbound,Refund Related,Refund Related Issues,Please keep watching on seller product MRP given should match with Market MRP.,49adc366-81d4-4721-812e-a3719af9f5a1,,18/08/2023 11:37,18/08/2023 11:41,18-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
ddc8d2a5-0257-4d92-b304-1ffc69bd46a7,Inbound,Order Related,Order status enquiry,,8e093b2a-45b8-49c0-aede-bf9d88815717,,18/08/2023 16:44,18/08/2023 23:30,18-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d3418e82-4f57-4479-8b53-357e4d68b1d4,Inbound,Returns,Reverse Pickup Enquiry,Best support by ummar ,3f658908-9bc4-4448-b406-cd67ea372ff0,,18/08/2023 18:09,18/08/2023 19:58,18-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
bd547dc3-cd92-4a35-8e27-7ba3325b40c6,Inbound,Returns,Reverse Pickup Enquiry,,e0819a1c-29d8-42c9-a32c-b7f9070421d2,,19/08/2023 00:03,19/08/2023 00:06,19-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
7abf27f9-d08e-4c66-b69e-11acc3c856ff,Inbound,Returns,Exchange / Replacement,,46a42f21-ec1d-499a-bd63-eb56b5acd7b8,,19/08/2023 10:15,19/08/2023 10:17,19-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,1
41101c35-0948-4d24-bebf-ee46a7d986e0,Inbound,Returns,Service Centres Related,,c3368195-2603-444b-8924-4580e84ace8f,,19/08/2023 18:42,19/08/2023 21:13,19-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0a01deb1-5a88-4baf-9086-365a33eed3cf,Inbound,Returns,Reverse Pickup Enquiry,,39f17533-40ce-4161-ac52-7cc824c4362d,,18/08/2023 10:57,18/08/2023 11:22,18-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
6705ef4b-85aa-4669-b4a6-d08164f7277b,Inbound,Returns,Missing,,52b0d4c2-18f8-4823-92c8-38f7a773e995,,18/08/2023 13:48,19/08/2023 11:36,19-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,4
ebb706ae-0d20-4cb5-b00f-a80adf9e4a95,Inbound,Refund Related,COD Refund Details,,fb0c067c-ad34-42b5-b833-8859d4137022,,19/08/2023 11:22,19/08/2023 11:35,19-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
f7553cc2-5f6d-4959-a7e1-1bf7f95e7323,Inbound,Returns,Return request,  must be alert of their product ,cfa66c19-61d1-4fc2-b92d-09a24ec2c888,,19/08/2023 12:36,19/08/2023 12:38,19-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4f68d0ba-50d5-4e22-affc-982f336437e5,Inbound,Returns,Reverse Pickup Enquiry,,b8bde36e-e7c2-4f5e-b391-195916118c07,,18/08/2023 17:06,18/08/2023 17:09,18-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
bfa70eee-6561-46f3-a803-5464211ca1a1,Inbound,Order Related,Installation/demo,,2bdf540e-0667-43ab-8934-21fb231b4231,,19/08/2023 16:01,19/08/2023 17:26,19-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
bc8ff254-de35-4928-be4c-bbd8fc30f298,Inbound,Returns,Reverse Pickup Enquiry,,cfd62ba9-08d5-489d-80e3-3c9070e8090f,,19/08/2023 15:34,19/08/2023 20:09,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
39f495b7-0e81-4ee4-b410-e16eb80796ec,Inbound,Returns,Wrong,,794bde5d-f5a0-4537-9235-94848347cae8,10/08/2023 22:41,15/08/2023 16:12,18/08/2023 21:11,18-Aug-23,NEW DELHI,Books & General merchandise,2044,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
bb21ff34-17cc-4071-ac65-a65c9e1b9352,Inbound,Returns,Return request,,d7b71ed8-aab0-4a39-a715-98b70f7fc321,14/08/2023 08:28,19/08/2023 11:28,19/08/2023 11:30,19-Aug-23,BANGALORE,Electronics,999,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
001f1d62-ba7e-4a18-a0b8-712921a837f5,Outcall,Shopzilla Related,General Enquiry,,24d0e466-7038-4e95-a684-66f18396c600,,18/08/2023 15:07,18/08/2023 15:20,18-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
057e28c8-3e6a-4373-b005-e45db15314b8,Inbound,Order Related,General Enquiry,,85a03cff-5c47-42f7-9320-5779673e700e,,19/08/2023 07:38,19/08/2023 07:38,19-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
59885e0d-9797-4b14-93c8-175c41351256,Inbound,Returns,Damaged,,04916fd1-e339-4941-a2ab-72f4c4641c43,,19/08/2023 14:07,19/08/2023 14:13,19-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
3bb62aa4-0bde-45b3-a9c8-1a22ef6f0199,Inbound,Returns,Return request,,3be6991c-14c1-415a-a9f8-16af9a7adc64,,19/08/2023 16:02,19/08/2023 16:06,19-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
9721c680-8e27-4315-ab92-9135f4c8b8e8,Inbound,Shopzilla Related,General Enquiry,Good ,fc27ef23-2103-48d2-9c50-8616de26b6ac,,18/08/2023 08:24,18/08/2023 13:13,18-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
3bd15e50-32d0-4d3f-aed3-1f20e0ae4d5a,Email,Returns,Service Centres Related,,daabccb8-30ba-4c37-9c10-aabec70eaf69,,18/08/2023 14:00,18/08/2023 14:18,18-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
b0984bde-e024-4750-9ad5-83bc13ac79f2,Inbound,Returns,Missing,,f3680c78-5cb2-4791-8f9e-bd6e2debf827,,19/08/2023 14:21,19/08/2023 14:22,19-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,2
a3300c5d-4a26-42fb-b56d-1f7f8439e471,Outcall,Returns,Return request,,7444c75d-ece7-40b1-b839-427b448d0041,,19/08/2023 17:04,19/08/2023 17:32,19-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,1
99a7b338-c54c-4d54-9a0f-888fe80cc9d6,Outcall,Order Related,Invoice request,,a7b2da6d-0a56-4e33-af72-fb3afc84380b,,19/08/2023 21:39,19/08/2023 21:54,19-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
fd2f071a-fc5c-483a-9cc7-7ea653dcd0ed,Inbound,Product Queries,Product Specific Information,,0b3f44e0-23a5-4452-89cf-7f96dad87807,,18/08/2023 07:03,18/08/2023 07:04,18-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,1
913264d5-695a-4f44-9e62-77beae95b19f,Inbound,Returns,Service Center - Service Denial,,bdb65596-70f3-48b1-9c26-a394b6896389,,18/08/2023 12:24,19/08/2023 01:33,19-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
4331c287-0a43-4ffe-82e7-c0eba3d30122,Inbound,Order Related,Installation/demo,,968bec9d-5125-4de2-b424-7d98f64543cc,,18/08/2023 14:42,18/08/2023 14:47,18-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
c86e0f37-f016-4d5e-b233-6c2f422cffd6,Inbound,Returns,Return request,,2b97d995-a5f0-4531-8ef0-57239d4eaf8a,,18/08/2023 14:54,18/08/2023 15:04,18-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,5
c24df974-1bfd-43d2-869f-a57c36d4e498,Inbound,Shopzilla Related,General Enquiry,,09e076a5-cf5e-40df-bdbf-0cef2da7bba8,,18/08/2023 18:22,19/08/2023 10:04,19-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
6766c93a-1b02-4f9c-8800-e4e9c6dbfd6b,Inbound,Returns,Fraudulent User,,c9455c78-d36d-4105-a5ff-8c3673e88957,07/08/2023 13:09,17/08/2023 22:26,18/08/2023 20:55,18-Aug-23,SURI,Electronics,270,,Stanley Hogan,Harper Wong,Emily Chen,>90,Split,5
2f01bad0-5643-47ff-9cca-a22d8b77c376,Inbound,Returns,Missing,,691e6737-fcd9-4ad5-9d78-584bf85196b5,,18/08/2023 14:44,18/08/2023 14:47,18-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
d46037b8-d2dd-47ec-b707-dc5f7c654ca5,Inbound,Returns,Exchange / Replacement,,d2b60dba-3405-4f2d-b279-4afb0a6c2217,,19/08/2023 16:50,19/08/2023 16:52,19-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
4672bcc2-251e-4592-a7e2-d8dcedce346a,Inbound,Feedback,UnProfessional Behaviour,Please solve my issue fast. It's been ages,fc45d2e7-fd67-4ad6-87a0-23ef32f35331,08/08/2023 16:00,19/08/2023 13:30,19/08/2023 13:49,19-Aug-23,BHUBANESWAR,Mobile,19999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
23f6be56-88b7-4c24-87cc-ce9eb704dd47,Inbound,Returns,Reverse Pickup Enquiry,Stop wasting time,1ef5be46-f619-455e-9fb4-c446eee0aeca,07/08/2023 03:01,18/08/2023 13:03,18/08/2023 13:06,18-Aug-23,MANDVI,LifeStyle,675,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
ad6e9f7a-fa7f-4cd5-b0ec-c44d01688deb,Inbound,Returns,Reverse Pickup Enquiry,,fcfca7fc-9e10-4840-b42f-e48b7484160b,,18/08/2023 11:55,18/08/2023 12:07,18-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
1827f4c7-b995-44b8-a920-d521c48bdca2,Inbound,Returns,Return request,,e508135f-2388-49d2-a7f9-7bb7c8857597,,18/08/2023 16:27,19/08/2023 20:53,19-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
e9a09c85-2a4a-401f-b0bc-3581f59bdb0b,Email,Returns,Return request,,9767ebc4-fe18-4f48-82dc-225e17378461,,18/08/2023 17:09,18/08/2023 17:13,18-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
53464e5f-5a61-4825-9bd9-845097bb7457,Inbound,Returns,Reverse Pickup Enquiry,,1c855c03-4492-4c61-94f1-69836c00aa34,,19/08/2023 08:35,19/08/2023 08:37,19-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
2503a955-0e53-400d-b05f-9f9f401449c6,Inbound,Returns,Reverse Pickup Enquiry,,e147c1da-6002-44e5-8ca6-6b1e730af52b,28/07/2023 11:26,16/08/2023 13:45,18/08/2023 15:24,18-Aug-23,SIKAR,LifeStyle,259,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
ac874422-94d1-434e-a082-dd1db4682101,Inbound,Refund Related,Refund Enquiry,,0dc69496-51f0-4c24-9bd8-8ce865bd1f15,16/08/2023 21:48,17/08/2023 16:34,18/08/2023 14:12,18-Aug-23,MADHUBANI,Home Appliences,394,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
a5395361-cf66-4c00-ac98-885b2a19e3e1,Inbound,Returns,Return request,,67082703-6ed0-47be-be3d-1be56a74afcd,,18/08/2023 13:05,18/08/2023 13:29,18-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
a7e367e3-9edb-451e-9a1e-d41257a9ac0f,Inbound,Returns,Reverse Pickup Enquiry,,013f9f5c-9463-41dc-a795-9ad3212d6394,,18/08/2023 13:25,18/08/2023 13:31,18-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
29b07c3c-4fac-4c50-941e-92de23a748c0,Outcall,Returns,Fraudulent User,Deliver product with care and damage free,a09abbd8-e781-4b36-844b-90e5c0468f04,,19/08/2023 10:25,19/08/2023 11:30,19-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
304e0776-3026-4f49-a7e6-c56738d86c85,Email,Payments related,PayLater related,,30c9658c-d1f4-49f9-87d2-c8274cd2ef26,,19/08/2023 15:35,19/08/2023 15:36,19-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
8268a095-f889-461c-a433-bbff4217791f,Inbound,Returns,Return request,,0aae31c4-76db-4ffe-8db2-709c1db81733,,19/08/2023 17:08,19/08/2023 17:58,19-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
57eec1dd-9e80-441e-8037-a8c6e99ac3d8,Inbound,Returns,Reverse Pickup Enquiry,,9a174466-a99e-45d4-9810-420f81d41a51,,18/08/2023 13:39,18/08/2023 22:34,18-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
e22af184-5f28-42cb-99da-61063ff910d1,Inbound,Returns,Reverse Pickup Enquiry,,ac2f4059-c1b7-43be-80b7-c0d56a9cfc9d,,18/08/2023 17:08,19/08/2023 11:03,19-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,2
f7ce97e0-3b28-48b0-a7e9-76d2e4ee4126,Outcall,Offers & Cashback,Instant discount,,ca450d58-a7e4-4deb-a465-3703de749473,,18/08/2023 19:50,18/08/2023 19:58,18-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
6d6fc3af-c537-4d45-8808-3549dff1139b,Inbound,Returns,Missing,Fregile item specially live plants must be packed adaquality.my some plants received damaged.pathatoc.take care properly.thank,fbba797c-3eea-4d2d-ae24-e548fa2d6292,,19/08/2023 17:10,19/08/2023 17:20,19-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
1a995002-288e-46b6-ae6e-c257ff26172b,Inbound,Product Queries,Product Specific Information,,650e2ed5-2319-460e-aad3-b53cc325806a,,18/08/2023 08:29,18/08/2023 08:32,18-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
cc760a62-1ed2-47ae-b77a-cf6b12cdfc17,Inbound,Returns,Missing,Good ,b9a72d57-c78e-4d42-a47f-a666d1ad362f,,18/08/2023 10:49,18/08/2023 11:00,18-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
e3d4da1e-3799-49ee-944b-a3c05017522c,Inbound,Returns,Missing,The link to contact the customer care should be present on the order page itself for easiness.,0f0df325-9815-49d7-8c4a-95a850bd1347,,18/08/2023 16:00,18/08/2023 16:01,18-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
ec6691fe-52d5-4c93-b499-91cefec33b6b,Inbound,Returns,Return request,If wrong g product is received it should be directly an option to resolve issue instead calling customer care,48f33892-73d9-47d1-9772-31cac9aaaf4f,,18/08/2023 23:05,19/08/2023 09:11,19-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
c07414c8-974f-4682-9540-7d4e91424616,Inbound,Order Related,Invoice request,,1a5e4122-961f-4100-ae1a-ad163ddfa485,,18/08/2023 23:35,18/08/2023 23:56,18-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
90238427-6e38-427a-9bbc-cbc0345675ac,Inbound,Returns,Wrong,,9116be8b-4966-4bde-ace3-41f9c42b7596,,19/08/2023 15:57,19/08/2023 16:00,19-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
2dfa8fa0-f05e-4134-8ec4-9bbf12c43561,Inbound,Returns,Reverse Pickup Enquiry,,90b510bf-fce6-444c-a633-2671c00574e1,,19/08/2023 18:12,19/08/2023 18:14,19-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
5f9f5553-996c-473f-a873-fa65074f9493,Outcall,Shopzilla Related,Signup Issues,,e55ded04-51e2-40cb-bbe1-baf69222a5d5,,19/08/2023 20:55,19/08/2023 21:08,19-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b6461376-30a2-418a-93b6-ddcb8e46e95f,Inbound,Returns,Reverse Pickup Enquiry,The executive is polite and humble.,b4920295-5d61-4522-bea7-d7d8d876710a,07/08/2023 22:14,18/08/2023 11:06,18/08/2023 11:12,18-Aug-23,PUNE,LifeStyle,333,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
70f02708-94cf-4074-9f6e-dcc966fc56f9,Inbound,Returns,Wrong,thanks for support,5d3dc522-7f3c-484e-9010-2d615eda8ec5,08/08/2023 23:37,18/08/2023 11:38,18/08/2023 11:42,18-Aug-23,NEW DELHI,LifeStyle,1349,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
d0f30b26-b37f-4c1a-832f-6e1323327853,Inbound,Order Related,Order status enquiry,,f62877a6-2986-444a-a029-c0153ffa6981,,18/08/2023 15:54,18/08/2023 15:55,18-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
abc5b105-40cd-49ce-a09d-52368cf00afe,Inbound,Order Related,Delayed,,b67e8101-3f3e-41ec-ac9a-d3e75b2ff86d,,19/08/2023 09:47,19/08/2023 09:47,19-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
01d4b10a-713f-4f34-893e-13136fd1627c,Outcall,Order Related,Delayed,,e90317c3-5b18-43a5-9947-e3780c4e6a1e,10/08/2023 19:09,18/08/2023 20:33,18/08/2023 21:07,18-Aug-23,JAGDALPUR,Mobile,13999,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
c17a882a-b969-4d20-b16a-63184f748c4a,Inbound,Cancellation,Not Needed,customer support executive are not able to give solution only they are available for complaint lodge all are useless fellow not even they can cancel order from their end.very poor services.,82c5a547-5524-49f8-a65e-ae987fe70fc3,08/08/2023 19:40,17/08/2023 12:01,19/08/2023 03:14,19-Aug-23,PATNA,Books & General merchandise,83,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
b29d95e1-d922-49a7-be31-6fb86f1d340a,Inbound,Returns,Reverse Pickup Enquiry,,c7fcaafd-4b7d-4bbd-a820-7b59b1f27430,22/03/2023 10:50,19/08/2023 11:01,19/08/2023 11:18,19-Aug-23,RANGAREDDY,Furniture,34999,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
3b1c8cfd-f19c-47d6-8a09-f793df8788b1,Inbound,Returns,Reverse Pickup Enquiry,,3fe63ba7-b672-4df9-87d7-64c0e2231fd6,10/08/2023 21:48,18/08/2023 12:28,18/08/2023 12:28,18-Aug-23,HYDERABAD,Electronics,1099,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
f5ea7946-480b-403c-8b35-0d39e97e7c00,Inbound,Order Related,General Enquiry,Support should be reachable easily.,976fad61-3142-4389-842c-d05657a58d07,,18/08/2023 07:53,18/08/2023 08:05,18-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
d096d58e-2ae3-46dd-9a69-c5dd1fc99ae0,Outcall,Returns,Reverse Pickup Enquiry,Stop making fool to the customers if you want to stay longer. ,d1a14427-deb8-4649-b59b-5ec60467dcbe,,18/08/2023 15:38,18/08/2023 15:40,18-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
c3806bb3-fbd6-418a-b395-99246bd57afe,Outcall,Returns,Reverse Pickup Enquiry,,89d565ed-a91f-44ec-bdf0-021bd1d21c68,,18/08/2023 17:19,18/08/2023 17:28,18-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
a134603a-bc67-41eb-9f84-e3749f8b95f3,Inbound,Returns,Reverse Pickup Enquiry,Plz solve my problem,24c07aad-8807-4e4d-82d1-f216a09a92d1,,19/08/2023 08:24,19/08/2023 08:33,19-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
36a8798e-5d8a-4f72-bf9e-d90f32bf8bf0,Inbound,Returns,Reverse Pickup Enquiry,Good,853ebe5f-fbea-41cf-ab5b-e939f6decf97,,19/08/2023 12:58,19/08/2023 13:00,19-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
1c8d3674-ab72-4a2c-a4cb-da63e69a3804,Inbound,Returns,Reverse Pickup Enquiry,Good,9fce6c15-50db-486e-9760-404e73316ffd,,19/08/2023 16:16,19/08/2023 16:19,19-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
f8cbbaad-55bb-46b9-96ca-8af1b7288751,Inbound,Cancellation,Not Needed,Give option to change delivery address ,af8a3ab6-65ae-4dd3-8993-88eb55e53bd7,,19/08/2023 19:25,19/08/2023 19:35,19-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
9115c81d-bd28-4252-afa5-be222783e3de,Inbound,Returns,Exchange / Replacement,Try to give same bill as you taken the amount and the invoice from every order post download the file shows incrrupt so please tell your technical team to work on it. Post download the file shows incrrupt of every order.,1c5b19eb-5f9b-439e-9e63-a52a9c2ce731,,18/08/2023 12:17,18/08/2023 12:18,18-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
0882ab4f-bcd4-47e2-83b4-f1ffd958d59d,Inbound,Order Related,Delayed,"Currently the customer are not able to contact customer care due to process change, so requesting to also allows toll-free number to reach customer care ",80aefff3-efb5-45b9-905e-4c8de557e44a,,19/08/2023 01:32,19/08/2023 01:35,19-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
11ef7843-5e7d-405c-9a34-ff2791fae3e4,Inbound,Returns,Reverse Pickup Enquiry,,3c63b331-2c39-4789-951b-02e05cf2c2a9,,19/08/2023 13:36,19/08/2023 16:42,19-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
293a343b-44d8-4bd1-bc92-505c775889a9,Inbound,Returns,Missing,,4a9237a4-1a91-4566-822b-457105fe0ea6,,19/08/2023 22:38,19/08/2023 22:41,19-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
c335bdd7-b09b-4d10-aa51-d5cd675a32e9,Inbound,Cancellation,Not Needed,,1df17179-6f99-41b5-9b0c-cf8698b246b8,12/08/2023 20:08,18/08/2023 08:47,18/08/2023 08:48,18-Aug-23,BARAGAON,Mobile,11999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
a7dcb1bd-3ba5-467e-9581-c1d4c30f0446,Inbound,Returns,Return request,Good ,f2e889d2-caa1-4422-bbc4-c3ca9e129b34,,18/08/2023 13:33,18/08/2023 13:47,18-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,3
592c39bc-9386-4274-a8be-2d38b8767017,Inbound,Feedback,UnProfessional Behaviour,Plzzz if possible improve your service quality other than you will loose your plenty customersAnd if possible give some manners to dilivery exicutiveHope you will resolve thisTqsss ????,04a2afaa-95d7-4502-ac5e-349b21dd372a,,18/08/2023 15:22,18/08/2023 15:25,18-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
12ff610d-887b-4907-bbb3-e2f724a57e7c,Outcall,Order Related,Customer Requested Modifications,,42315922-956a-46f2-adb0-da98261584d7,,19/08/2023 08:17,19/08/2023 08:19,19-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e578e340-1b54-4178-a626-b9a61cb75799,Inbound,Returns,Reverse Pickup Enquiry,,5215e36d-bf01-4c19-a53d-412950d8287f,01/08/2023 00:49,19/08/2023 11:42,19/08/2023 18:48,19-Aug-23,JEYPORE,LifeStyle,779,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
02f814d8-229b-4854-86c1-5fa50337eee8,Inbound,Returns,Missing,"My query is still pending, results awaited.. ",498fd8e8-51d3-4665-a86e-b5b2fac17ace,,18/08/2023 10:56,18/08/2023 11:00,18-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c898479a-97cc-4db8-9e4d-f56f2d53ac88,Inbound,Order Related,Installation/demo,Very worst,dfd9d5f5-0828-40d4-bb33-1d3f1906d475,,19/08/2023 07:30,19/08/2023 13:05,19-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e3a0b0a0-9e8a-4b3c-b547-9480283f2747,Inbound,Returns,Fraudulent User,Very bad bad experience ,f7f586ab-7545-411e-b5de-8eab0e95498b,05/08/2023 13:47,18/08/2023 11:06,18/08/2023 11:06,18-Aug-23,COIMBATORE,LifeStyle,1032,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
1406a4a6-35f0-4c1f-a0a9-056fdd1e4e53,Inbound,Order Related,Delayed,,725beec0-6630-4f8a-869d-f15f3e72efae,15/08/2023 10:09,17/08/2023 18:25,18/08/2023 02:42,18-Aug-23,JAIPUR,Books & General merchandise,387,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2a6a506b-7de5-4792-a00b-6146caade7da,Inbound,Returns,Service Centres Related,,b9fecdd6-a36f-454c-be0e-b5b2a03e08ed,15/01/2023 11:38,17/08/2023 21:48,18/08/2023 07:24,18-Aug-23,RAXAUL,Mobile,66999,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,2
2b84efb8-ef3f-4ba8-8e9d-0e9bd5030299,Inbound,Order Related,Order status enquiry,,9951458b-6398-42a3-9c94-7cb3b07f7f0e,,18/08/2023 16:19,18/08/2023 16:21,18-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,2
beca7d0b-14df-4e23-821b-ca81b2061cd7,Inbound,Returns,Reverse Pickup Enquiry,,c4d22aaf-e3bb-408e-bbae-8cc09f214407,,19/08/2023 10:48,19/08/2023 10:59,19-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
5d9f9b33-c107-409d-8793-230c976dc328,Inbound,Returns,Reverse Pickup Enquiry,,bb2388b0-1e41-41f0-8ddd-9590caeebffe,,19/08/2023 17:06,19/08/2023 17:07,19-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
88f11d8d-58cd-49ea-8e55-f81fb544b72c,Inbound,Returns,Reverse Pickup Enquiry,Nice ??????,9a771b74-8195-42b5-8876-a9fa6e63b6f6,,19/08/2023 19:27,19/08/2023 20:11,19-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
1c2f54f5-9ca7-4f9d-9638-43aeaeb657c9,Inbound,Order Related,Delayed,,562ef7dd-3f99-452c-9f74-5eb4ef839863,07/08/2023 11:50,19/08/2023 14:36,19/08/2023 14:37,19-Aug-23,BADGAM,LifeStyle,1048,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4ee00e44-feb8-45f4-95c7-fdae522e9a28,Inbound,Returns,Return request,Give the option of refund also ,284ae3a3-74e6-4244-8d3d-31475389c30e,09/08/2023 07:22,18/08/2023 08:06,18/08/2023 08:10,18-Aug-23,KARNAL,Electronics,1499,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
19053798-a476-46ff-83e3-b01fe59d0561,Inbound,Refund Related,Refund Related Issues,,89ee9d48-7a6c-4213-b508-d3f258aa21ca,08/08/2023 12:39,18/08/2023 21:15,18/08/2023 21:16,18-Aug-23,MUMBAI,Electronics,999,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
f6362ab3-d871-451e-a66f-9a594cb9aaa3,Inbound,Returns,Reverse Pickup Enquiry,,96e13bfa-3738-4848-9763-80ef05fb22b5,03/08/2023 17:37,18/08/2023 14:37,18/08/2023 14:39,18-Aug-23,NAGAUR,Electronics,1599,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
23826f4a-a7d1-487f-b9a0-0517028386d0,Inbound,Returns,Reverse Pickup Enquiry,Good,b81213d6-c7b8-4eb0-b133-0a616c524b0a,,18/08/2023 13:20,18/08/2023 13:52,18-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,3
4580a371-cca0-4100-96b8-6f9f2aeaef38,Inbound,Returns,Missing,,6bb4e76d-dffe-4175-876d-92d5867462f5,,19/08/2023 09:48,19/08/2023 09:51,19-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5ef9bd68-e467-494c-ba51-3fcd817b730b,Inbound,Returns,Fraudulent User,Communication with the vendor.Sending only the damaged parts instead of replacing the whole item. ,d9f1d1f5-2783-4aef-8a71-bb6de263468c,,19/08/2023 13:50,19/08/2023 13:54,19-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
bb5ef3da-638b-4ea9-acf7-562892fe82ed,Inbound,Returns,Return request,,4556cf42-eb8e-4de8-a6dd-f9a8f22c2736,,18/08/2023 10:41,18/08/2023 10:43,18-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
7fc21b93-3def-43c1-a840-6b7498aa212c,Inbound,Returns,Wrong,,5bfa6889-9c3c-4069-b177-0ddd76d6a278,,18/08/2023 13:04,19/08/2023 09:01,19-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
9ec6e8e9-9015-464c-a833-473cdeb17764,Inbound,Returns,Reverse Pickup Enquiry,,a83eb1ca-23d8-4929-a7f0-71b457c60a92,,18/08/2023 13:26,18/08/2023 18:39,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
9a8bb678-e3e1-489c-b227-a7c9954bc1ab,Inbound,Shopzilla Related,General Enquiry,I am very dissatisfied with Shopzilla pay later service it is pathetic ,0da5a858-e315-471e-b043-05585b6df475,,18/08/2023 14:57,18/08/2023 15:01,18-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
005e9d79-2c46-4b91-bbd9-095710cb92ea,Inbound,Product Queries,Product Specific Information,,f31fdf83-75aa-4a89-96a6-bcffb53713a3,,19/08/2023 11:01,19/08/2023 11:04,19-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
43c440d6-6fde-484d-a85b-f84bf4f84d96,Inbound,Returns,Reverse Pickup Enquiry,,ba8d2f62-a19b-4658-9dea-46703473b71f,,19/08/2023 11:47,19/08/2023 15:40,19-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
0acd9989-a242-46c0-82ba-992de07718f5,Outcall,Returns,Reverse Pickup Enquiry,,25ab248f-0bc5-44c9-84f7-743a91739898,,19/08/2023 14:47,19/08/2023 15:39,19-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
bd5c48e0-e76a-4554-a321-7f7750fac39a,Inbound,Order Related,Delayed,Good ,f13f0cd6-4e93-44c8-85b9-dc0bc9f61998,30/07/2023 20:58,19/08/2023 12:14,19/08/2023 12:24,19-Aug-23,NUH,Home,999,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
527ae4db-e921-45dd-b439-61e0670deddd,Inbound,Order Related,Installation/demo,,60f246c1-4fef-41ca-9282-1dc882f5b8b5,08/08/2023 12:44,18/08/2023 12:40,18/08/2023 12:48,18-Aug-23,RAJKOT,Home Appliences,16490,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
519d0541-4a3f-43db-9fb1-5da2c1d10297,Inbound,Returns,Reverse Pickup Enquiry,,588205a8-715e-4db5-94f7-de166df8af3b,02/08/2023 20:11,18/08/2023 14:28,18/08/2023 14:31,18-Aug-23,JASPUR,Electronics,1099,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
65608235-fabc-415a-a528-1b5d3c3ae423,Inbound,Order Related,Invoice request,Share help line no.,9e9e8016-7f3a-4b41-9f53-d825234f0a2d,,19/08/2023 12:46,19/08/2023 12:50,19-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
bc5e1238-c27d-44c1-bf41-3b543ce75c00,Inbound,Returns,Return request,,0473e307-9740-490a-957b-376cbfbdfd74,,19/08/2023 13:24,19/08/2023 14:07,19-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
d7a30c88-46ef-42c1-b0db-880b76ebbaad,Inbound,Order Related,Installation/demo,,a7dd8ca3-ab64-4c4d-a0a7-286bf8403acd,,18/08/2023 19:28,18/08/2023 21:00,18-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
7a1b9eaa-7dfd-4877-a253-5afe223e215f,Outcall,Returns,Reverse Pickup Enquiry,,3021a6f2-652f-453e-ba90-89c02c6827af,,18/08/2023 21:15,18/08/2023 21:17,18-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
70b6dd72-8cc3-4ea2-9d8d-7c93116cd7be,Inbound,Refund Related,Refund Enquiry,,1e112358-d9c0-45d6-ab61-107348995fb3,31/07/2023 20:16,18/08/2023 09:48,18/08/2023 09:52,18-Aug-23,AMBIKAPUR,LifeStyle,398,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
1ad949ff-d21e-41b0-800c-460723826378,Inbound,Returns,Service Centres Related,,7821e3c7-097c-465d-8daa-c481bc5ae124,31/07/2023 23:01,17/08/2023 06:32,18/08/2023 22:26,18-Aug-23,CHENNAI,Home,1599,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,1
6ecdbfd0-4f96-4853-b451-ffc3f4293774,Inbound,Returns,Fraudulent User,Very good,1e998cbc-9129-4333-bb5c-137536aa7fc0,,19/08/2023 11:54,19/08/2023 12:00,19-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
41724e3a-af4f-4434-90e8-d2ab309f6f13,Inbound,Returns,Return request,,c17ed362-4491-45a9-b1a9-767c7cf2c873,19/07/2023 11:27,18/08/2023 09:40,18/08/2023 18:58,18-Aug-23,BHOPAL,Electronics,3999,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
e9dafa7d-a597-43ec-9e40-5b171d1daba0,Inbound,Order Related,Installation/demo,,5dde88d8-9096-4508-a1b0-8ad7cb68a10d,11/08/2023 12:05,18/08/2023 12:33,18/08/2023 12:35,18-Aug-23,VISHAKHAPATNAM,Home Appliences,5499,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
2caaa9b6-e564-4d41-a8d3-bcbb3e0071d7,Inbound,Product Queries,Product Specific Information,,44ece110-2dfc-4893-8997-19334e8c26e3,,17/08/2023 21:29,18/08/2023 07:31,18-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
bcc4d5c0-3996-4986-934f-ee74fb13dcae,Inbound,Refund Related,Refund Related Issues,Unable to reach you .Please give toll free number,c7c98af3-d9b5-4e5d-8175-b5d3d7c1847c,,18/08/2023 15:12,18/08/2023 15:46,18-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
fbfa9115-c178-46dc-9015-71dce66b1ce4,Outcall,Order Related,Order status enquiry,,758609ee-3100-4113-b65b-d6fdec278e8c,,19/08/2023 18:26,19/08/2023 20:21,19-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
f37def3e-75f6-41ab-9d22-45733bb607d4,Inbound,Returns,Reverse Pickup Enquiry,,dd47092a-33da-4302-95e7-7e4e1a4231f2,,19/08/2023 17:01,19/08/2023 17:02,19-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2d934404-384e-4db6-bb62-a66fe50e138b,Inbound,Cancellation,Not Needed,,888db39b-052c-462a-b181-23836ccf0903,05/08/2023 16:06,18/08/2023 13:59,18/08/2023 14:01,18-Aug-23,BHUBANESWAR,LifeStyle,590,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
770456b5-20a1-4c1c-88e9-c63b61a746f3,Inbound,Returns,Return request,,84c3791d-c0d2-4d05-b7a4-36d6644981d0,,19/08/2023 07:47,19/08/2023 07:50,19-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
f6e4c2b5-f6e2-4033-adb0-12f1f4f3a477,Outcall,Returns,Wrong,,c2dad959-4d41-4988-8668-a0e1fbf27287,11/08/2023 06:58,18/08/2023 21:40,19/08/2023 07:18,19-Aug-23,JATNI,Electronics,1099,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
aded254e-d6ed-4736-bac2-59bf06d40c26,Inbound,Returns,Reverse Pickup Enquiry,That person is highly arrogant Kindly remove him from Shopzilla.your company standard is going down just because of employees like him He provides me fake information he has resolved but it's not resolved yet kindly just threw him out.otherwise i will goto consumer court i swear,bf7dacc0-25fe-441e-bb9a-1681a77bb9c6,07/08/2023 19:35,18/08/2023 08:58,19/08/2023 16:08,19-Aug-23,HASSANPUR,Electronics,30990,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
4bc28958-c838-4d60-bb27-6a7fad49f82a,Inbound,Returns,Reverse Pickup Enquiry,You must need   customer service.,7072aecf-4bf7-4ea2-98b8-b61b815bf0b8,,18/08/2023 09:59,18/08/2023 10:01,18-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
585c3180-1fc3-4a98-8272-176b734f30b5,Outcall,Returns,Return request,,2406ec17-bd73-4146-8b64-db5c02c860b7,,18/08/2023 12:47,18/08/2023 12:52,18-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
473dde20-23f9-4ca7-85fd-771aa1486bd9,Inbound,Returns,Fraudulent User,Overall nice experience ,13e81d2c-c192-4553-bc12-fcf657b30799,,18/08/2023 16:50,18/08/2023 16:55,18-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
90c5064e-04c8-4b2a-ab7b-d1545c443e0d,Inbound,Order Related,Installation/demo,Galat he lehnt,8ec3999e-7945-406f-81de-316bd70b6158,,18/08/2023 20:37,18/08/2023 20:46,18-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
eedb0197-08e9-4056-ae43-c378b0e8b69e,Inbound,Returns,Reverse Pickup Enquiry,,e80c6716-e52d-48dd-adfc-1fec88346168,07/08/2023 17:01,15/08/2023 12:56,18/08/2023 07:24,18-Aug-23,NEW DELHI,Home,2429,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
54ec95ca-47af-4796-a773-9b6e888c1964,Inbound,Order Related,Delayed,,ec69b5ff-761e-4e0d-ad14-d742f26a52f0,10/08/2023 22:25,18/08/2023 18:38,18/08/2023 18:38,18-Aug-23,TEZPUR,Home,622,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
db2ac1b0-c561-4624-bc14-b447cc757c9b,Inbound,Order Related,Delayed,,5c9f4e29-6aba-4b66-a681-1d14d7ca21c8,15/08/2023 17:15,18/08/2023 15:23,18/08/2023 15:24,18-Aug-23,ALLAHABAD,Electronics,399,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8d882aad-03e3-46e3-b83a-b6fa00cef46e,Inbound,Returns,Reverse Pickup Enquiry,,e9b31428-52b0-4a1f-ac8c-9303f4ea4fbc,,18/08/2023 16:40,18/08/2023 16:46,18-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
25129bac-d1af-49ab-a2ab-ed03e5d5d936,Inbound,Returns,Fraudulent User,,52858cd6-c5cb-49a4-9362-1ce96ddba455,,19/08/2023 04:05,19/08/2023 04:19,19-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
c649c8b5-d6e1-4e43-9d26-0cadc62b0ab4,Inbound,Returns,Missing,Thank you so much,af2d7184-c95b-41d2-926f-02824d861410,,19/08/2023 01:25,19/08/2023 01:28,19-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
d7c9f276-c968-4449-8c12-1f6306ab8c48,Outcall,Shopzilla Related,Signup Issues,,722ad0ab-4e61-41ae-a0ea-9d0cfbb49d4d,,19/08/2023 16:06,19/08/2023 16:09,19-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
00b04f6d-8987-4484-bf94-fb7e2b96ec6c,Inbound,Refund Related,Refund Enquiry,,38057178-2a95-4974-a2f5-e2a37ba4f7db,06/08/2023 11:12,17/08/2023 14:28,18/08/2023 17:41,18-Aug-23,PATNA,Home Appliences,385,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
3f19bff8-f43c-49bc-8458-bb6e87858cf4,Inbound,Cancellation,Not Needed,,53ddb91f-80a1-44c0-947d-2cd91c11941f,,18/08/2023 09:16,18/08/2023 10:07,18-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
824442ee-107f-4b58-a916-d0bae0846bdf,Email,Order Related,Installation/demo,,5088a058-5bad-41c2-9543-6a67db8c438e,,18/08/2023 15:34,18/08/2023 15:36,18-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
9346d7d4-6e68-43b8-93c2-04e90ec7a4e4,Inbound,Returns,Reverse Pickup Enquiry,,876fbced-44b2-4de3-8117-9140a34168fa,,19/08/2023 10:27,19/08/2023 10:29,19-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,4
853f2b8c-9b7b-42cf-aaec-fc43c28d0d3f,Inbound,Offers & Cashback,Instant discount,,c2310cee-d14a-4d75-b674-51d71d333ec8,,19/08/2023 16:14,19/08/2023 16:17,19-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
a0d0a1e2-2ac2-4ae3-885d-5ed14259911a,Outcall,Returns,Service Centres Related,,5d8af974-c83f-445e-86fe-96e6cebc6056,25/07/2023 21:24,19/08/2023 10:42,19/08/2023 10:47,19-Aug-23,NEW DELHI,Electronics,1299,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
56f49eb4-cdf8-420a-b3bc-b23530dff633,Inbound,Returns,Missing,,42b8d975-dbb3-400e-b802-40b426ec64a0,,18/08/2023 10:27,18/08/2023 10:32,18-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
aded194c-b129-425d-ae06-c5aed867738c,Inbound,Refund Related,Refund Enquiry,,6d21ce20-83a2-435e-a3b7-06c62819ec8c,,18/08/2023 11:08,19/08/2023 09:07,19-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
cc81c321-4916-4d27-ac22-a9a2a3c0b0ac,Inbound,Refund Related,Refund Enquiry,"Dear Shopzilla teamIt has been the worst experience of life, and my problem has not been resolved.",d2760145-4a19-4642-bf18-9f65be8a1e98,,18/08/2023 21:33,18/08/2023 23:46,18-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
48792da2-b7c1-4f77-8481-ef1b3852355d,Inbound,Order Related,Delayed,,0f7c5449-8cfa-4e7f-b5fd-fd0d5b04bd34,10/08/2023 18:37,19/08/2023 13:45,19/08/2023 14:00,19-Aug-23,MIRZAPUR,LifeStyle,319,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
2965eb78-0424-4a0b-9d23-0601c56f2343,Inbound,Refund Related,Refund Enquiry,,d62edc7c-d5a5-4168-9bcc-b707691c7cb2,11/08/2023 08:57,19/08/2023 09:44,19/08/2023 09:49,19-Aug-23,HYDERABAD,Books & General merchandise,604,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
ca4a59a7-129c-42bf-a484-d944deba3e48,Inbound,Order Related,Order status enquiry,I feel happy to talk with you.,96606aaa-0a82-43cd-aac9-2f312df9eb54,,18/08/2023 16:54,18/08/2023 16:57,18-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
caa158f8-c581-45bc-b98e-3715ea4099fa,Inbound,Returns,Reverse Pickup Enquiry,,5b9e0ec6-68ed-4b36-8173-ea72c3be4a92,,19/08/2023 10:01,19/08/2023 16:21,19-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
fea735f9-b8a8-4d95-8888-178888492e31,Inbound,Returns,Reverse Pickup Enquiry,,811ae8e1-da6e-4593-995e-3b89b7c70435,,19/08/2023 11:42,19/08/2023 11:59,19-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
ce3f884f-0247-4379-b04b-5431fde3b126,Inbound,Refund Related,Refund Enquiry,,286f4f35-053f-44b2-aa3b-6950851bcf57,,19/08/2023 10:52,19/08/2023 12:32,19-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
7b0146af-e649-4c20-90e7-42794ba42215,Outcall,Returns,Reverse Pickup Enquiry,,e659011f-6402-4425-982c-32da185c2118,,19/08/2023 12:07,19/08/2023 12:10,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
76a14572-58c1-4d9e-8944-8eb0a6565c94,Outcall,Returns,Missing,,3dd3f56b-2869-460a-85fe-74d42c976c48,,19/08/2023 22:21,19/08/2023 22:25,19-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
3b5ddc20-8dbc-4f58-bc13-f1b775061333,Inbound,Returns,Reverse Pickup Enquiry,,a3be885a-9e85-4ed7-9727-119ef14eada2,,19/08/2023 22:19,19/08/2023 22:22,19-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0e5a58ba-8520-4960-b95a-b10f48d79bb5,Inbound,Order Related,Delayed,,41c307f6-0e54-4ee9-adfe-4467ffb168ea,10/08/2023 20:18,18/08/2023 10:29,18/08/2023 10:30,18-Aug-23,MANDI,Electronics,279,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
d2ebdf3c-c6eb-4c16-8900-aa5888eb135f,Inbound,Returns,Return request,,0d8a3d8c-9b4a-46b9-af85-bd5ba327f263,05/08/2023 17:54,18/08/2023 08:27,18/08/2023 08:30,18-Aug-23,ALIGARH,Electronics,1099,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
de06e678-91c4-46d3-a62b-8d92a1a477c1,Inbound,Order Related,Delayed,,7dd78c59-1980-43ca-8a02-319adc22eda4,13/08/2023 18:52,18/08/2023 10:45,18/08/2023 10:59,18-Aug-23,CUTTACK,Books & General merchandise,105,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
68b760b0-fe84-4a19-baaf-332d53b1bca9,Outcall,Returns,Reverse Pickup Enquiry,,9ff7c741-8656-46df-beb8-3d92c1835535,,18/08/2023 13:56,18/08/2023 14:00,18-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
fd26d956-3aa5-4c11-a4a6-7b47b72f271c,Inbound,Returns,Reverse Pickup Enquiry,,102e1852-dc93-4841-8baa-d8e6c7538f40,,19/08/2023 14:43,19/08/2023 14:58,19-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
2443cb90-bc98-4be1-a754-5b837980c294,Inbound,Order Related,Delayed,,023a5b0d-193e-476a-94e3-e28e7154c4b0,14/08/2023 10:57,18/08/2023 10:54,18/08/2023 11:33,18-Aug-23,PUNE,Mobile,10999,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,4
4a9a2008-8803-4eec-aca1-a07a0c05b080,Inbound,Returns,Wrong,,73641cfd-47e0-4c27-bb38-296f788da179,10/08/2023 12:06,19/08/2023 16:46,19/08/2023 17:13,19-Aug-23,PALAMPUR,LifeStyle,499,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
fa797b31-6bca-4daa-98ae-6d193e2f90cd,Inbound,Refund Related,COD Refund Details,,d8d9b794-19cb-44d3-abc6-a0c7e5205a81,,19/08/2023 13:32,19/08/2023 13:53,19-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
1e45d115-50c2-49ff-9881-9095dceed830,Inbound,Payments related,Payment related Queries,,ed90f9e2-f400-4135-9fef-63fbe1138685,,19/08/2023 14:44,19/08/2023 17:21,19-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
6569a51a-405c-420a-b24e-94c084318d56,Inbound,Returns,Return request,Refund and replacement policy very awkward ,37e169d9-24de-4ee4-a4fb-3a6f3d0e68c5,,19/08/2023 17:13,19/08/2023 22:02,19-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
19bc5a32-d2c8-4b18-9ea5-f8f5a8684680,Inbound,Returns,Fraudulent User,,bb9fc70a-6aa3-4097-8f92-150176173c85,30/07/2023 22:17,17/08/2023 17:35,18/08/2023 12:41,18-Aug-23,LAHARPUR,LifeStyle,890,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
aedf0334-d669-4016-bcbc-a72d41081558,Inbound,Returns,Fraudulent User,,fa62cd9f-44e8-425d-90be-a85c5968e288,09/08/2023 08:36,18/08/2023 11:14,18/08/2023 14:22,18-Aug-23,KOLKATA,LifeStyle,549,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
545ee29e-b0a9-444e-8936-549bd1e0903b,Inbound,Refund Related,Refund Enquiry,,f8956bb0-8d06-42a2-9fcd-a572f1c5d5f7,,18/08/2023 11:12,18/08/2023 11:15,18-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
86eb2519-e6b8-4c37-987d-28e7c43998db,Inbound,Returns,Reverse Pickup Enquiry,,088d4364-05a9-42de-8d64-a71a8e4ac44e,,18/08/2023 20:42,18/08/2023 20:46,18-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
487bc231-3286-4887-ab2f-8ad6fb5627c4,Inbound,Returns,Reverse Pickup Enquiry,"Inspite of complaining multiple times that I was not able to upload the image, my issue went unheard ans it was closed. My money got forfeited because of no proper solution from Shopzilla.It was clear that I was oberbilled for the product, but still for the image issue, the entire money was denied to be returned. ",40f03a73-bc70-46da-8547-b5f4fde0210e,01/08/2023 11:42,16/08/2023 12:07,18/08/2023 14:08,18-Aug-23,KOLKATA,Books & General merchandise,21,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
949d5ec0-9216-46a1-977d-83163cd30621,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla,0ac8c095-a07d-45ed-ba3f-5d3411355dfb,,18/08/2023 09:12,18/08/2023 09:15,18-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
572e2596-d3e6-439c-94d2-5ae81ce9f2c2,Inbound,App/website,Issues with Shopzilla App,I'm happy ,efd09461-436d-4cd3-b3f3-c1117817e4e3,,18/08/2023 21:02,18/08/2023 21:04,18-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
e0bbd45c-a6c7-4d65-a520-08bf02cfb8cf,Inbound,Returns,Reverse Pickup Enquiry,Nice executive.i love it ????????,7ea8a2d7-d9dd-45b7-9674-47ee25b2b8f7,,18/08/2023 07:29,18/08/2023 07:30,18-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
ff98e33e-efee-426f-8326-79e475ffa6ad,Inbound,Returns,Reverse Pickup Enquiry,,24da2b08-3460-4c0c-a3c9-d1f2a262f46f,,18/08/2023 17:14,18/08/2023 17:17,18-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
e2593645-838a-41e2-a218-9c3bcde27398,Inbound,Order Related,Delayed,Coutmer care mam is very gud talking me my problem is shoutout thanks?? alot Shopzilla,9ff05091-d0fe-45d2-8f74-6183ec14c426,,18/08/2023 09:33,18/08/2023 10:00,18-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
986649d2-d825-4962-9686-47c84646c749,Inbound,Payments related,Online Payment Issues,Worst to solve problems ,70a53911-f904-4119-b939-04a51e826910,,19/08/2023 19:47,19/08/2023 19:49,19-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
71530f47-df10-4a18-a55f-e95f63380b08,Inbound,Order Related,Delayed,3 year ?? ???????? ?? ????????? ?? ??? ?? ????? ??????  ???? ???? ???? ????? ?????? ?? ???? ??? ?? ??? ?? ??? ??? ????? ???? ?????? ??? ?? ?????????? ?? ??? ??,9e1a6e98-4d24-4fb3-a212-9f48fcaf988d,07/08/2023 13:53,18/08/2023 11:29,18/08/2023 11:32,18-Aug-23,AMRELI,Home Appliences,1299,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
c0faaab6-0152-4e1b-be51-8911e0cd990b,Inbound,Order Related,Customer Requested Modifications,,ea1f6a30-df65-43c3-89ca-7ea1b28c2280,17/08/2023 15:34,17/08/2023 17:00,18/08/2023 11:26,18-Aug-23,GHAZIABAD,Mobile,29999,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
97d655f1-bebc-4d1c-bb61-e74282f6edcc,Inbound,Returns,Fraudulent User,,1d9f99b9-1173-46e7-8494-cfd489b17b06,,18/08/2023 12:45,18/08/2023 12:54,18-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
e6412d3c-6c64-4ecc-af6a-bb93a4380b7d,Outcall,Returns,Return request,,2d4743a2-3f41-4eb9-bcf0-9d431d53b2fa,,19/08/2023 18:12,19/08/2023 21:34,19-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
67e0ac19-38b8-4352-9c4e-0f9ebfc18eaa,Inbound,Returns,Return request,Good ,63f01f92-35d2-497f-ab84-8f5df0b7ac68,,19/08/2023 21:41,19/08/2023 21:46,19-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d5d18b23-291c-4eea-b880-5121558b2fb0,Inbound,Returns,Reverse Pickup Enquiry,Have many problems ,9d219c48-fb9b-4e89-b426-8d4bc110c0cc,03/08/2023 12:15,18/08/2023 09:18,18/08/2023 14:42,18-Aug-23,NAGPUR,LifeStyle,849,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,2
87fae652-15ec-4326-9cf2-bf67cc5ead13,Inbound,Order Related,Order status enquiry,"Mujhe samay per   nahin  , samay per   chahie.",8e5d7cac-14bc-49ae-9ffd-754a49c6cda4,14/08/2023 12:53,18/08/2023 10:55,18/08/2023 11:19,18-Aug-23,BARDHAMAN,LifeStyle,1099,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
3fce17b7-c4e7-4e9d-a0f6-9c13e0508078,Inbound,Refund Related,Refund Enquiry,Update your delivery on time and refund amount ,06723ebe-53c8-42d5-8890-5834c82ed530,02/08/2023 19:41,16/08/2023 14:12,18/08/2023 12:23,18-Aug-23,MUMBAI,Books & General merchandise,254,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,2
75795c3b-1c33-4c37-ba31-e4d3506a0a0d,Inbound,Returns,Missing,oseemmm service ,d49a777f-d9a4-4a20-9214-cbc3764af01f,,18/08/2023 08:20,18/08/2023 08:25,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
d692d427-d889-4e5b-91a1-c915bc1cc9f3,Inbound,Returns,Reverse Pickup Enquiry,,1658992c-3d9f-4309-add6-0c6dd4880c16,,18/08/2023 11:52,18/08/2023 11:52,18-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
8f1a4a4c-8db0-4c20-bb2f-57057cf0321b,Inbound,Returns,Reverse Pickup Enquiry,,e856afaf-6599-492f-82cd-ea40562e101e,,18/08/2023 14:08,18/08/2023 14:09,18-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
0d785545-7a27-4150-8348-8e5969538988,Outcall,Returns,Reverse Pickup Enquiry,,81489228-fd33-4844-acc6-fdc86fbba599,,19/08/2023 23:17,19/08/2023 23:18,19-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
006a8b42-ab40-46a9-b757-235fbeeb9247,Inbound,Returns,Fraudulent User,Incomplete order was delivered and no effective support was provided ,dccd124f-12ef-4daf-98a5-22db54306e88,15/08/2023 23:53,17/08/2023 22:16,18/08/2023 11:37,18-Aug-23,NEW DELHI,Books & General merchandise,48,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
f9287c92-b322-42e2-8263-ba893dcdfc37,Outcall,Order Related,Customer Requested Modifications,Good experience I am so happy ,db28aaca-9d1b-4703-beb1-f672f3bca229,,18/08/2023 14:21,18/08/2023 14:21,18-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
0f816f29-d856-4cf5-ad44-632997e551d6,Inbound,Order Related,Delayed,good support ,da584ac5-1d49-4724-b255-7468dd9a4acc,,18/08/2023 15:21,18/08/2023 17:20,18-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
219939c0-42be-449b-9646-e7153ef931a8,Inbound,Returns,Reverse Pickup Enquiry,,ee11a4a9-beb9-47e4-aed9-a30c5ce00e1c,,19/08/2023 08:30,19/08/2023 08:50,19-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0f6418fb-cb4e-49a4-8ba1-2dffcb274096,Inbound,Refund Related,Refund Enquiry,I am happy ,000cb8b1-d911-40aa-a978-0738e6fabb67,,19/08/2023 11:21,19/08/2023 11:23,19-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
3a65f72f-238c-42c9-be32-64f882a83339,Inbound,Refund Related,Refund Related Issues,Ok,78398ba3-8cb9-4f41-bfa9-d9443a1632d7,13/08/2023 09:28,18/08/2023 12:49,18/08/2023 12:50,18-Aug-23,SAMBALPUR,Books & General merchandise,1241,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e9ec73f2-6761-4caf-8211-b26710b9b5e2,Inbound,Returns,Exchange / Replacement,,8034a68c-8e86-4bdf-a447-2e6edd2c2128,,18/08/2023 13:36,18/08/2023 13:47,18-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
146bff8c-3fc6-4641-9723-6365a3e55252,Inbound,Returns,Wrong,Very good,38048291-d75a-4866-8b7b-41d4867293c5,,19/08/2023 16:43,19/08/2023 16:47,19-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
7e3a4f5f-60e7-4a45-804d-f791f7a146d3,Outcall,Returns,Return request,,5bd3c963-9bf1-4e83-8c90-0676a1df669b,,19/08/2023 09:58,19/08/2023 10:20,19-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
a2ea9855-b9c7-4a35-9fcb-852460b9c2a0,Email,Order Related,Delayed,,e7b2db89-96d2-4ff8-a054-8cf6109cd5ad,,19/08/2023 17:17,19/08/2023 17:21,19-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
a011f973-4de0-4d6c-8b7e-55628302178f,Outcall,Returns,Reverse Pickup Enquiry,Keep doing progress brother best of luck ,c1c256ef-1e08-4189-a670-663ecd22c5b7,,19/08/2023 22:50,19/08/2023 22:53,19-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
c91b955f-8b78-4d8c-ac3f-c20846c7017d,Inbound,Returns,Wrong,,40e792a1-3fe3-4aa7-94af-98183e511cd6,,18/08/2023 14:22,18/08/2023 14:23,18-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
20e8a57f-d230-40ad-b1ef-fb5be53fb039,Inbound,Order Related,Order status enquiry,,03869ce2-d5bf-4d82-86b9-eeee4e7d2559,,18/08/2023 15:15,18/08/2023 15:18,18-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
ad2d635a-73c6-477d-9eaa-e01d72a57c00,Inbound,Returns,Wrong,,c5d4e868-31b5-4513-b9fc-7f423d802962,,18/08/2023 16:38,18/08/2023 16:57,18-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,4
20502202-9acc-4775-8fa2-185cecff5c2c,Inbound,Returns,Reverse Pickup Enquiry,,83ed9f1c-cf6f-433d-9863-f6b129f20a6e,,18/08/2023 21:54,18/08/2023 23:54,18-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
965f0491-dae8-4fdc-af53-20452bc7f526,Inbound,Returns,Return request,Good ,462608e1-458f-4f44-8e54-5884b82221f6,,19/08/2023 14:56,19/08/2023 15:36,19-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
59d5d394-1414-446a-a707-054a2fcd884b,Inbound,Returns,Missing,,2092c079-8a78-4f09-928a-858aad8ca3a2,,19/08/2023 16:11,19/08/2023 16:14,19-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
13e10c61-17c4-4a44-8c6c-0abe3b6a212b,Email,Refund Related,Refund Enquiry,,e9a6ca58-d460-458e-baa3-b4050bbd84e1,,19/08/2023 16:15,19/08/2023 16:17,19-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
a5280998-5e06-49e2-942f-629a664d9ec9,Inbound,Order Related,Installation/demo,,4f15ea90-7c38-452f-93f2-fc334ee463fe,,19/08/2023 18:11,19/08/2023 18:50,19-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
10118a41-cf55-4e9e-92cf-414fdea3d2ad,Inbound,Returns,Return request,,62c46682-b2ff-4f1a-99f8-f212983a415d,29/07/2023 13:25,18/08/2023 14:49,18/08/2023 14:51,18-Aug-23,HALDWANI,Electronics,1299,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
8bb84c0f-614c-47a5-b445-1f3da1f4f10d,Inbound,Returns,Return request,,dc02cbbb-1471-4c2d-96d5-5311d32d21a0,,18/08/2023 10:34,18/08/2023 10:37,18-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
ec440df4-262c-4d18-a8bd-e599381ea7ae,Inbound,Returns,Wrong,,ebf97a41-1801-4a33-8e4e-9ddf1bdd55fb,,18/08/2023 11:01,18/08/2023 11:13,18-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
87e1da60-4659-45ff-ade0-7545231a4a53,Inbound,Order Related,Delayed,,f7e8d03b-a9c6-49f0-9e69-32904e1584ec,,19/08/2023 12:55,19/08/2023 12:59,19-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
c94a8bce-a2d5-4821-bdaf-feb414e4ea05,Inbound,Returns,Reverse Pickup Enquiry,,a69e2ca6-63bb-4388-884b-a0e7c821bc5e,,18/08/2023 17:46,18/08/2023 17:48,18-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
20b555a0-f32d-4b79-8f2b-2a186bef92f5,Inbound,Payments related,Payment related Queries,Not resolved any problem ,f69aa835-129b-4fc7-903c-e470a635c3b5,,19/08/2023 12:05,19/08/2023 12:09,19-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,1
e534290c-49cb-4e1b-aa91-94101909e3dd,Inbound,Returns,Return request,,84191b0d-223b-4de0-ab19-171e3aa497e4,,19/08/2023 15:05,19/08/2023 15:09,19-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
77ce3418-88fb-4ad4-9aec-48e2f1b66c09,Outcall,Returns,Return request,Good ,0a752183-8015-4dc0-8522-a732b20c2157,,19/08/2023 17:13,19/08/2023 17:17,19-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2e027774-3377-40f3-9307-77283d18d29a,Inbound,Product Queries,Product Specific Information,,6b5f4173-0687-4fcc-8b35-9d73b34dee97,,18/08/2023 16:44,19/08/2023 05:17,19-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
e5ecd800-7a51-4811-910b-9d9901ef4b1c,Inbound,Order Related,Installation/demo,,6964cc43-1e06-4ee7-8a15-0660e8b99dd0,,19/08/2023 08:05,19/08/2023 08:53,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d19836cf-30fc-45b2-9211-2c28af65eae3,Outcall,Returns,Reverse Pickup Enquiry,,59d177fd-93aa-4636-9a1f-b877fa9000dd,,19/08/2023 19:34,19/08/2023 19:40,19-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
49728497-cbf0-45e1-9772-f08eeae128a2,Inbound,Returns,Return request,??,7213ffc2-df13-4166-9cad-d525387088d4,13/08/2023 19:28,19/08/2023 14:41,19/08/2023 14:43,19-Aug-23,RANCHI,Electronics,1099,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
5f1bf2c6-4cee-43eb-873e-eea3f2bc3a33,Inbound,Order Related,Delayed,Improve delivery Delivery the product on time,72bbf3bb-2f2d-4921-aca8-ceb3cdc52393,13/08/2023 21:44,18/08/2023 15:20,18/08/2023 15:21,18-Aug-23,VAPI,LifeStyle,1218,,Walter Decker,Madison Kim,John Smith,>90,Morning,2
be039035-2b57-4d6b-9195-01de81eee9ef,Inbound,Returns,Reverse Pickup Enquiry,,6b6c407b-41a7-4d94-a433-fa6854394b49,,18/08/2023 09:31,18/08/2023 09:33,18-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
d992041f-a2db-4c9c-a0b9-a14d314b391b,Inbound,Returns,Service Centres Related,,64cbfe1d-a075-413d-b322-af2af270866c,,18/08/2023 10:34,18/08/2023 10:37,18-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,4
f97a2dab-c65e-4057-b88f-e5585f1a831b,Inbound,Returns,Reverse Pickup Enquiry,,6fe91adf-0a36-4186-a723-2a85e9fcd340,,18/08/2023 14:40,19/08/2023 08:52,19-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
ad620512-ed28-499e-b381-cdf3ef19613e,Inbound,Refund Related,Refund Enquiry,,032d4e5e-0c9c-4db4-bcc7-67fa161a6152,,18/08/2023 14:29,18/08/2023 15:06,18-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
399b3776-96c5-4a2d-92c4-9eee666bcf2f,Inbound,Returns,Reverse Pickup Enquiry,Return tho item ,bc2cd9d9-fd9b-465d-8403-b1d0fb3fa0d7,,18/08/2023 14:31,18/08/2023 14:35,18-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
00b8313e-5e6d-4a51-8603-432f58b7aa75,Inbound,Returns,Reverse Pickup Enquiry,It's taking a while to resolve any query these days. It's getting frustrating. ,06f58a39-ba4b-4819-be5b-46fe12583aef,,19/08/2023 08:29,19/08/2023 08:35,19-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
f7e657ca-c0ae-49ff-80e4-82af05f8de69,Inbound,Returns,Fraudulent User,Good ,df7dca30-153a-46c6-8f67-78705867536d,04/08/2023 16:30,18/08/2023 13:48,18/08/2023 15:00,18-Aug-23,MEERUT,Books & General merchandise,718,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
a1cb6092-15d8-4d83-95fa-ca1bbcad1fdf,Inbound,Returns,Reverse Pickup Enquiry,,451ceb30-906e-48fd-8cb0-f14d64dc37f2,08/08/2023 15:20,16/08/2023 17:25,18/08/2023 15:43,18-Aug-23,SATARA,Electronics,199,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
7b8a225a-00aa-4855-9ef3-8ca1461bebb2,Inbound,Order Related,Delayed,Still no information for the delivery of my packet. ,faa4e4ac-a64b-4f3d-afb6-c5c9022eaa2d,15/08/2023 10:07,18/08/2023 10:22,18/08/2023 10:23,18-Aug-23,GURGAON,Mobile,77999,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
405e8613-a784-4755-a2c7-604e2f28e815,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer service response and effective solution ,be089fe8-c3e8-402d-9711-fd111ae17d05,,18/08/2023 12:42,18/08/2023 12:50,18-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
6c81afac-deb3-4c11-bfdb-71a740b4fb25,Inbound,Order Related,Invoice request,,c5c79054-a258-4896-9629-72a260242cd0,,18/08/2023 18:51,18/08/2023 18:53,18-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
7f7fce4a-c0e3-439c-9587-8dcad6be8d1b,Inbound,Order Related,Installation/demo,Headphone ,3af19acf-f421-4189-8d84-0def462aae50,,18/08/2023 20:00,18/08/2023 20:04,18-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,1
81e94443-d907-4b96-a2cc-e1b036d67b89,Inbound,Returns,Service Centres Related,,d3fec0f5-ccb9-450b-88e4-d7ab31da2987,,18/08/2023 21:31,19/08/2023 06:16,19-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
932828e4-e051-497d-b817-1f6a591778b8,Inbound,Returns,Reverse Pickup Enquiry,,0aefcc9b-17d3-4e6a-8083-50f204fb58cf,,19/08/2023 14:10,19/08/2023 14:11,19-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,3
bad878c5-7899-43ea-b3fa-9faa13c8f4d2,Outcall,Returns,Reverse Pickup Enquiry,Good,19262d7b-eae6-404c-abf7-470e766764a8,,19/08/2023 15:47,19/08/2023 15:59,19-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bfd92200-5952-4af5-9586-2b10cb33c145,Inbound,Returns,Reverse Pickup Enquiry,,c43dbb06-ad54-4276-8bd4-76c2c68f2046,,18/08/2023 09:27,18/08/2023 09:28,18-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
6209a27b-422f-4b55-ac3a-a0d1ec7f1854,Outcall,Order Related,Invoice request,,7344cbf4-72c4-4383-b86f-32895bfb270e,,19/08/2023 08:18,19/08/2023 17:35,19-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
e6ea537b-9173-4fe4-bca4-2ed09b79fc9e,Inbound,Order Related,Installation/demo,,87f12a59-248b-431b-8eef-1e64c7c65cfe,,19/08/2023 20:09,19/08/2023 20:13,19-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
9766658f-2112-4e9c-ac10-207673f5ef62,Inbound,Order Related,Delayed,,436ca5f8-2eb4-4610-931f-4104e274e825,05/08/2023 10:21,19/08/2023 14:17,19/08/2023 14:39,19-Aug-23,MADHUBANI,Home,164,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
55640bdb-e258-49c0-bad2-c959e002ff58,Email,Returns,Reverse Pickup Enquiry,Good communication ,d318b7e7-97df-4a00-bcd1-6efde0487d33,09/08/2023 18:40,18/08/2023 13:06,18/08/2023 13:10,18-Aug-23,KANINA,LifeStyle,429,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,3
d9683ba0-c838-48dd-a4c4-7f393bdd5ea7,Inbound,Order Related,Order status enquiry,Best carrier ,dccca360-e3f6-461e-b03e-ab8e09ed9552,,18/08/2023 12:27,18/08/2023 12:54,18-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
569b5f91-7614-4d8d-87a9-491ea21c5270,Inbound,Order Related,Installation/demo,,79da8e92-df0f-4db1-92fa-72592466e2b1,,18/08/2023 21:32,19/08/2023 08:16,19-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
da155813-a750-4144-b221-c48048e620a6,Inbound,Order Related,Installation/demo,,2d5ef37a-131f-419f-82e6-ce541403032d,,19/08/2023 11:00,19/08/2023 12:08,19-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
367651ed-8799-4954-ac10-58fd6e2e52ae,Inbound,Order Related,Installation/demo,,940056bf-f2ae-45cc-96e9-def8bf748c76,,19/08/2023 12:20,19/08/2023 12:23,19-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
6625a9df-9401-40be-bcde-b454779e95bb,Inbound,Payments related,Online Payment Issues,,7ad98515-c00a-431e-89cc-4919a8e38c8a,,18/08/2023 05:56,18/08/2023 06:14,18-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
dbb8ff5a-f024-4704-95a0-f99b4fb1d1a5,Inbound,Feedback,UnProfessional Behaviour,,52ef68d6-5a4a-4ae3-8017-3068d115a42b,,18/08/2023 13:45,18/08/2023 13:48,18-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
ece7ea21-a5df-4dcc-a993-8c69a885ec0d,Inbound,Order Related,Installation/demo,No,dc40c58d-071d-42fb-ac9c-0d1b2381dec4,,18/08/2023 15:18,18/08/2023 16:19,18-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
83aeec86-e0df-4766-971e-c48b0db32b18,Inbound,Returns,Reverse Pickup Enquiry,,53e99cdf-36c1-4757-bc28-2f5d50a560e7,03/08/2023 17:37,18/08/2023 14:39,18/08/2023 15:18,18-Aug-23,NAGAUR,Electronics,1599,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
8865ca9e-bdfc-4fef-8042-8d7ee74ac846,Inbound,Returns,Reverse Pickup Enquiry,,9aa0e3ce-14fb-4eb8-bb07-a36e32f625ba,,18/08/2023 23:43,19/08/2023 05:17,19-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
42b249f5-7cbc-42ba-86cb-7e215c9dc19f,Inbound,Returns,Reverse Pickup Enquiry,MST ,9a64ac72-ebb7-4ac7-a84a-c34b23e68c9b,,19/08/2023 16:25,19/08/2023 16:48,19-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3079f51d-02c3-45aa-add2-5b66e79d7e69,Outcall,Returns,Return request,,c2ae32a4-bea7-4c14-822a-17e84e2bae7c,07/08/2023 11:57,18/08/2023 15:59,18/08/2023 16:01,18-Aug-23,SILIGURI,Electronics,799,262,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
6a08bf11-b03a-4398-97be-5cd05efe143d,Inbound,Shopzilla Related,General Enquiry,,0b11485b-d40e-4c23-93f4-f289db039ee4,,18/08/2023 08:24,18/08/2023 12:58,18-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
181c6f7d-14d5-41bf-b7f1-310089a434bb,Inbound,Payments related,Payment related Queries,,f262de89-15f3-4385-be66-554f0cec372e,,18/08/2023 13:43,18/08/2023 13:46,18-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
0a8104c4-aa51-4244-8bbf-4187181fc8dd,Inbound,Returns,Reverse Pickup Enquiry,When customer return the product due to some issue then it should pickup by seller as I raised return request twice but seller didn't send anyone for pickup and I got a message that due product mismatch return canceled.,2832618c-400b-4155-bafe-2505efd06be8,,19/08/2023 16:10,19/08/2023 16:12,19-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
a5068cee-3656-48d8-9649-fcbcd5f75347,Inbound,Returns,Missing,Good helping me,3b8c6dcb-88cd-469b-925d-4bd5c26224c3,10/08/2023 15:14,18/08/2023 15:21,18/08/2023 15:21,18-Aug-23,GAYA,Affiliates,199,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
e85368db-628a-435a-8f4a-b36a2115597b,Inbound,Order Related,Delayed,,22b9154a-9d19-4e5b-bf80-5fe7fb7bbcb3,,18/08/2023 09:33,18/08/2023 09:51,18-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
fdd0f32f-2c22-46e0-b0de-dcf168997fda,Inbound,Returns,Reverse Pickup Enquiry,good,23d39c0a-d24a-41b8-8684-76cdcfa4561a,,18/08/2023 13:27,18/08/2023 13:37,18-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
95037e9c-c43d-4fe6-aebd-c3a3a2f7f04c,Outcall,Shopzilla Related,Account updation,,4c7fedca-d18d-418b-9d81-e7ebf55bf632,,19/08/2023 20:51,19/08/2023 20:55,19-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
ef0ea3bc-0123-41fd-a4a8-f6ddff8c90bd,Inbound,Cancellation,Not Needed,,a29a8e43-ab30-4a09-91f6-8b67b75f804e,10/08/2023 19:46,17/08/2023 21:59,18/08/2023 14:07,18-Aug-23,SAMBA,Electronics,3999,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,1
0a9bed25-db94-4bc4-817f-e1d9e6f924d3,Inbound,Returns,Return request,,837e07a9-0dd3-4c31-8f52-e003af483f19,,18/08/2023 15:18,18/08/2023 15:23,18-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
dd461c9d-f6f4-4d68-81db-9c4d70dbfbc9,Inbound,Returns,Reverse Pickup Enquiry,Good behavior and helpful advisory keep it up?,9c3195e6-a040-41d8-b302-953137eefba6,,18/08/2023 16:20,18/08/2023 16:23,18-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
a19e0544-eddd-4f8b-98bb-2c69250fec80,Inbound,Order Related,Invoice request,,0de5c9c5-7d73-4dfa-b111-ab86b73867a5,,18/08/2023 16:49,18/08/2023 17:02,18-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
8bbe5a3a-cca5-40e2-8625-64b2d889c198,Inbound,Returns,Return request,,9cbc9b6c-0b95-4ed8-80b8-5a0e875c2c88,,19/08/2023 15:58,19/08/2023 16:53,19-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
44b4a0d0-48b4-4b9d-a706-10612050f872,Inbound,Returns,Reverse Pickup Enquiry,Nice ,faf7328c-e5d3-421f-9463-526180ae5919,,19/08/2023 19:15,19/08/2023 19:28,19-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,3
c342f576-9f9e-48b1-99d7-a69475d31166,Inbound,Refund Related,Refund Related Issues,,0877ab89-03a2-4256-ab80-5134ccfea74f,11/08/2023 19:17,18/08/2023 12:07,18/08/2023 12:29,18-Aug-23,PATAN,Electronics,1499,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
80e94c4f-bbac-41b5-82b2-b8a9d613fe2a,Inbound,Returns,Wrong,,825f9e16-2cc1-4813-be25-cd3f80e2cd24,,18/08/2023 14:13,18/08/2023 14:21,18-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
249afdf8-f327-4832-a7c8-a787712468bd,Inbound,Returns,Reverse Pickup Enquiry,No,c38f65ed-2624-4cfb-b550-dec3a6a8d736,,18/08/2023 16:15,18/08/2023 16:17,18-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
314d8387-7325-46a8-ad75-2740e630a8ef,Inbound,Returns,Reverse Pickup Enquiry,,d532a000-ebbc-45cd-bd61-f2930ff28657,,19/08/2023 09:03,19/08/2023 09:06,19-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
62df7542-71e6-4cf3-8eac-0df271c1b153,Inbound,Order Related,Order Verification,Refund issue should be solved within a period of time ,1dd9db8d-ead0-4648-8983-fa7c512a940d,,19/08/2023 09:19,19/08/2023 09:20,19-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
266ebdc8-9894-4b8e-ba1d-2635e5c3e15a,Outcall,Returns,Reverse Pickup Enquiry,  sport Excutive is very nice,2777fb09-d438-42ba-8a1a-09b4abe64713,,19/08/2023 21:38,19/08/2023 21:44,19-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fb72234e-38c5-4cdd-af9e-259c1f8ea355,Inbound,Feedback,UnProfessional Behaviour,Excellent ,be8103c1-60cd-4856-9962-ecfe401c36ea,14/07/2023 00:28,18/08/2023 16:52,18/08/2023 17:23,18-Aug-23,HYDERABAD,Electronics,1599,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
1ec226f6-11d8-476c-93cf-f442e6066e3a,Inbound,Order Related,Order status enquiry,I am not satisfied ,22ddd094-1bc8-41a8-910a-53326a6137fa,,18/08/2023 09:00,18/08/2023 09:04,18-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
a1b579f0-8368-4a9d-900b-c61ffff8c656,Inbound,Returns,Reverse Pickup Enquiry,,5dd779e9-6145-4f2b-b7ce-b8983221eef4,,18/08/2023 12:27,18/08/2023 12:30,18-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
6522d299-12e1-4506-8b8f-a42b0158960e,Outcall,Returns,Reverse Pickup Enquiry,G00d,fcde4bee-a440-491d-907b-e9e7ed894a1a,,19/08/2023 07:36,19/08/2023 07:53,19-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
c090cb8b-24cf-4a9d-acdd-d9fff3262bab,Outcall,Returns,Reverse Pickup Enquiry,,7889212c-31c7-4d2d-a14d-9279ee8c9031,,19/08/2023 20:33,19/08/2023 20:48,19-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
48d30ede-0506-46b2-a6db-2d9aec0e3ac2,Inbound,Order Related,Delayed,Very delay,005f8b77-1252-4f5b-9b68-9529f24675d8,08/08/2023 14:07,17/08/2023 10:10,19/08/2023 13:15,19-Aug-23,PRAKASAM,Books & General merchandise,289,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,1
b9a38f20-8224-4abc-b41a-1617c9003b80,Inbound,Order Related,Delayed,,574fddec-9a99-4234-8ceb-e3b923f8ad5b,10/08/2023 00:48,19/08/2023 18:38,19/08/2023 18:39,19-Aug-23,HOWRAH,Home,273,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
90763430-c232-4bc0-b9dc-5f6bde5fd2b8,Inbound,Returns,Fraudulent User,Proper check on whether all items added in the parcel or not.,af04c160-e88e-4637-8f62-e9967a90d8d2,06/08/2023 21:53,17/08/2023 10:55,19/08/2023 13:08,19-Aug-23,MAPUSA,Books & General merchandise,41,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
2e2f149b-0a56-4a17-a9ea-338bb8cfcecb,Inbound,Payments related,Online Payment Issues,,6815da92-ea0e-4c39-a75c-864ee21fa11d,,18/08/2023 12:05,18/08/2023 12:32,18-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
91051795-0470-4f1a-8813-84de94d3040f,Inbound,Shopzilla Related,Account updation,,5dbabc0e-d79c-44dd-a17e-f4c5fdae5479,,19/08/2023 01:18,19/08/2023 12:40,19-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
036f9467-3923-4e84-b89b-c2f7e3e1452c,Inbound,Returns,Fraudulent User,Earlier also I just call to Shopzilla and one executive just pick up the phone but he was not so good but this time this person really did a great work .Thanks ??,01b98733-d69b-4604-9a95-8c13ee877717,,19/08/2023 21:47,19/08/2023 21:50,19-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
99b8fac3-83e5-46fa-8b2d-c018066cc983,Inbound,Refund Related,Refund Related Issues,,0d34ecc3-d7ef-4766-bd71-8dde1e15b2a6,11/08/2023 15:12,18/08/2023 11:19,18/08/2023 11:20,18-Aug-23,SURAT,LifeStyle,901,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2c9c5b83-bf5c-4e5a-b0bd-da9b86ea3187,Inbound,Returns,Reverse Pickup Enquiry,Time consuming ,570241f6-4097-4341-ace8-d31780ade950,,18/08/2023 16:23,19/08/2023 11:28,19-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
65e69dc1-483a-4b7f-b7c5-129119a7278d,Inbound,Returns,Reverse Pickup Enquiry,,7b0f5135-328b-4646-8f7d-7bdadece4998,,18/08/2023 19:47,18/08/2023 19:48,18-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
d73e9e75-9191-47fa-8b28-d453ba055b96,Inbound,Cancellation,Not Needed,,14d8f414-9908-4017-aecd-cd4720ea326b,15/08/2023 13:21,18/08/2023 10:27,18/08/2023 10:29,18-Aug-23,GUWAHATI,Mobile,7499,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
4ad04070-e3bd-48a8-92e8-5dc92f13f0d5,Inbound,Returns,Reverse Pickup Enquiry,,1f6df1dd-2526-47db-81ae-945baf4b7d31,,18/08/2023 08:49,18/08/2023 08:51,18-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
e0a1bf43-9236-4290-987e-b5d43ffb463c,Inbound,Returns,Reverse Pickup Enquiry,,d9c32d1c-b809-45a2-a884-d2f47c1c2c12,,18/08/2023 13:40,18/08/2023 13:43,18-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
7e70b422-f36c-4126-8146-c0dbaebe9027,Outcall,Returns,Reverse Pickup Enquiry,,02946cab-bef0-40ab-8b20-3ec4dac83e59,,19/08/2023 17:25,19/08/2023 20:10,19-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b41c1455-a31e-4e6f-a9c9-3221f178649d,Inbound,Returns,Return request,,574e28e1-dbfa-4ac3-9243-e5bc906e6086,,19/08/2023 20:14,19/08/2023 20:45,19-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
6a95b4b9-c7d1-45a3-8d0a-2158454e912a,Inbound,Cancellation,Not Needed,Wtf of customer service Isko customer service khte h... darama bna diya h customer k time ka..   to pta nhi hota h... bus order le lete h. My time is being wasted since 31st july.   h customer service,b37b1737-9c33-406d-8210-c871a6177d4e,,18/08/2023 10:44,18/08/2023 15:37,18-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,1
6285edd7-e6ae-41b8-ba3c-f906c0d28bcf,Inbound,Refund Related,Refund Enquiry,,87aff26b-29d2-45af-9246-6badec338ecf,,18/08/2023 10:48,18/08/2023 11:16,18-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
71bc5197-4800-4469-b38f-281247d2fe52,Inbound,Refund Related,Refund Enquiry,Thank you,fadac3ca-53fb-432b-b8e2-340fd054c6aa,,18/08/2023 12:21,18/08/2023 12:27,18-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
312c5c04-263c-46bb-b9aa-1502fc5c3e95,Inbound,Returns,Fraudulent User,Very good services,64c0c590-288a-4e7b-a89e-5ad6fbdbb093,,18/08/2023 19:07,19/08/2023 12:34,19-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
368c6429-df5b-4acf-996d-77b777acd8b9,Inbound,Order Related,Delayed,No,562d0080-9848-42cb-9c8a-8db82e6ad787,09/08/2023 10:44,18/08/2023 19:15,19/08/2023 19:55,19-Aug-23,AHMEDABAD,Home Appliences,32490,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,2
53456678-f40b-425c-a039-1d2f40ae78ee,Inbound,Returns,Missing,Good Work ,832466ce-3592-4d7c-8b7c-afdbd43d38fa,,18/08/2023 11:37,18/08/2023 11:40,18-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
d0d45587-9601-4929-ad49-bea08dd3adf0,Outcall,Product Queries,Product Specific Information,Thank you,cc270bf4-aa4c-490d-8fdd-98d706e64b68,,18/08/2023 13:40,18/08/2023 15:08,18-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
a1a483f7-f366-4a99-9a16-6342c2a7eb08,Inbound,Order Related,Delayed,,38c764da-a040-482a-9bda-cbef0774249f,,18/08/2023 20:16,18/08/2023 20:34,18-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,1
a429f23b-fb8a-43f0-9d19-2bdd8bbe3b9b,Inbound,Returns,Return request,,af0cb5d7-4609-4629-9e07-79782c568231,,18/08/2023 20:15,18/08/2023 20:16,18-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
1832c891-573b-4bdb-b3a9-e00ba9733802,Inbound,Returns,Reverse Pickup Enquiry,Good,d0acb502-3077-4b3b-8c13-bb57c9316347,,19/08/2023 08:06,19/08/2023 08:35,19-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
0b37792b-feca-41a9-813e-502cf4a1becd,Outcall,Returns,Service Centres Related,I NEED MY QUERY SOLVED AS SOON AS POSSIBLE THAT'S IT.,9ea7828e-1ecb-4afb-8899-a1c67148f0e5,,19/08/2023 08:30,19/08/2023 08:37,19-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
3e59dee4-bddd-47dc-9872-8465c6f80490,Outcall,Returns,Reverse Pickup Enquiry,Not solved ,9a6ad435-1ba8-47e1-ad25-8b3ca2e0442f,,19/08/2023 11:11,19/08/2023 11:58,19-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,1
1f957d01-a0d2-456b-a4d7-16f30f88141d,Inbound,Returns,Reverse Pickup Enquiry,,3207411c-f35e-4998-8788-8cd566082a79,,19/08/2023 07:06,19/08/2023 07:08,19-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
e621a7e1-2d2c-4568-8b02-44074b8e15cd,Inbound,Returns,Reverse Pickup Enquiry,,5032ec12-e23c-4aa9-8702-86184b0a2b5f,,19/08/2023 12:10,19/08/2023 12:11,19-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9b1573c2-d375-4d15-a728-b5395e05ac21,Inbound,Returns,Wrong,Nice explanation,b1be757d-ef1f-4528-8a50-06a12e6f205d,,19/08/2023 16:33,19/08/2023 16:44,19-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
9b950b0d-b39b-4d18-bb85-bebc26ea4ccd,Inbound,Returns,Reverse Pickup Enquiry,,82ae09d2-7d8f-4c5f-b096-227d75bb1a71,,19/08/2023 21:27,19/08/2023 21:31,19-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,5
3774a0fd-84b4-4dcb-a68e-7b14c2d529a9,Inbound,Returns,Wrong,Very good ,2221bc41-b1fd-4d49-929c-2ee739454f69,,18/08/2023 12:35,18/08/2023 12:40,18-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
038b95c3-8df8-4e46-97ad-9461a568c9d5,Inbound,Returns,Fraudulent User,,11006afe-25a5-4b58-8697-0542d78d6a9c,,19/08/2023 08:30,19/08/2023 08:31,19-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9386d754-23f4-4c1e-af70-8f32e2a21122,Inbound,Returns,Reverse Pickup Enquiry,Your service is very good ????,a97cf03c-c8d7-4e64-88b5-e62e4c451555,,19/08/2023 17:10,19/08/2023 17:11,19-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
750f5151-0fc3-4394-ab6a-d3152cc21466,Outcall,Order Related,Order status enquiry,Long Time taken for technical visit and replacement or return of product should be minimised.,12b92f04-f017-4a9e-8b94-7c174ccedb6f,,19/08/2023 18:43,19/08/2023 23:57,19-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
90cd2419-ab2a-4b5d-bc61-328cb5595f9a,Inbound,Order Related,Delayed,,c464a0f4-1af3-492b-8ad9-7e4730f6d1b7,11/08/2023 20:40,18/08/2023 11:42,18/08/2023 12:33,18-Aug-23,DHOLKA,Books & General merchandise,1302,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
ef992c55-f0e5-4baf-b6c8-ceb98aff4f07,Inbound,Order Related,Delayed,,0be3fca0-e268-4e00-8f89-c6c78e276291,13/08/2023 13:40,17/08/2023 20:45,18/08/2023 12:09,18-Aug-23,NEW DELHI,Books & General merchandise,456,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
17f1b530-00b0-4115-845b-7d064ec5243a,Inbound,Refund Related,Refund Related Issues,,ef2a7c72-b99c-470c-a2d0-a7a287343503,11/08/2023 19:02,19/08/2023 10:30,19/08/2023 10:42,19-Aug-23,NEW DELHI,LifeStyle,241,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
9d690572-c072-43d9-9fd3-1693fb7b0b23,Inbound,Returns,Reverse Pickup Enquiry,,e53618e8-f68f-46b0-915c-95bf848953b1,,19/08/2023 07:19,19/08/2023 07:22,19-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
ce1c0e14-b84f-46f4-bd80-c35984673fd3,Outcall,Returns,Return request,  was not clear at the time of interaction. Pl improve the quality,9980ffa7-d70e-44e2-976d-dfed44493373,,19/08/2023 09:25,19/08/2023 10:06,19-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
c26bda26-5278-4205-abc4-078d2911350b,Inbound,Order Related,General Enquiry,,67f69b67-df09-4449-84c1-82b425d8f5e3,,19/08/2023 16:44,19/08/2023 16:48,19-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
91366a5a-b1ef-4782-aac2-3310a62ad6ca,Inbound,Returns,Reverse Pickup Enquiry,Good ,4ff97207-e11b-44cf-aee2-858fba0728d4,27/07/2023 15:30,16/08/2023 13:33,18/08/2023 17:24,18-Aug-23,UDAIPUR,Electronics,1899,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
49d96c09-cc32-4dcf-89a1-24eae11f3023,Outcall,Returns,Reverse Pickup Enquiry,,1651adad-190e-497d-867a-e24039ee43f7,,19/08/2023 12:28,19/08/2023 12:38,19-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e86494b0-9d6d-4909-ba5e-a9342472f947,Inbound,Refund Related,Refund Related Issues,Excellent ?? service provide,a09803e9-4c15-4db4-bbe7-fc1e12b6c6cc,08/08/2023 16:40,18/08/2023 10:53,18/08/2023 11:44,18-Aug-23,JASPUR,Mobile,32999,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
63832d56-d744-46ac-9f0b-b1dbfaa580be,Inbound,Returns,Return request,Excellent ,1ec01086-45d9-439b-8da9-8595f015d35c,,18/08/2023 13:22,18/08/2023 13:35,18-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
5ab9f12c-5395-4672-9e37-cb61b260b7b9,Inbound,Returns,Missing,Voice problem only ,cb57cced-d4a2-4ce1-ba82-41c7ba4023f9,,18/08/2023 15:44,18/08/2023 15:46,18-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
0316cb53-a72a-4617-b68f-785d7c488312,Inbound,Returns,Reverse Pickup Enquiry,Her Voice   ?????,9e7d636f-af0f-4da2-b4d7-743ef08a86b3,,19/08/2023 12:04,19/08/2023 12:16,19-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
53db9955-d49b-4bee-ae1f-e6cd152dda4d,Inbound,Returns,Fraudulent User,,7e1abc73-0abc-43c4-ae34-71ec5ee8565c,,18/08/2023 10:56,18/08/2023 11:01,18-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
8da4357c-9d6c-4faf-bda9-6bf28e19124b,Inbound,Product Queries,Product Specific Information,,989698b3-1587-43a3-aef4-90ed7084b46e,,18/08/2023 21:28,19/08/2023 07:45,19-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
cfbcf66f-8cb2-493f-8edf-8737542170df,Inbound,Order Related,Invoice request,,7d529c11-def0-4d38-9167-b11ac721c616,,19/08/2023 22:28,19/08/2023 22:45,19-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
c26b2038-484f-421f-a765-dd34dcea4512,Inbound,Product Queries,Product Specific Information,,709d8edb-d4a2-444e-abc2-a44180a3a702,06/08/2023 23:38,16/08/2023 09:37,18/08/2023 23:11,18-Aug-23,MORADABAD,Books & General merchandise,1502,,David Reed,Madison Kim,John Smith,>90,Morning,1
36aae103-050b-4d60-a344-23c8cf11359a,Inbound,Order Related,Installation/demo,,4113bcf5-536d-498e-a504-7d97f43ee348,,18/08/2023 12:35,18/08/2023 12:37,18-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
e0fe1a75-34cc-481a-840e-bcbaeb340c12,Inbound,Order Related,Delayed,,38dcec29-2672-439b-9ae7-f63db3f1e2d3,,18/08/2023 15:32,18/08/2023 15:35,18-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
72ce8a36-ecef-4e8e-a287-30bfafc7ba2d,Inbound,Feedback,UnProfessional Behaviour,,c1740132-2266-4672-9c79-c97f50085912,,18/08/2023 18:44,18/08/2023 18:48,18-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
9d46a2d9-83fe-4e49-9136-103df93293c6,Outcall,Order Related,Installation/demo,Thankyou for helping me,7cc78ef6-bdbe-44b2-860e-af391f7c7d56,,18/08/2023 20:28,18/08/2023 20:30,18-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
bd01a168-947f-4eee-a69f-8763ca1bbd4d,Inbound,Returns,Reverse Pickup Enquiry,,23e16ed1-eee0-4cf2-a3df-bf4ee11039af,,19/08/2023 10:06,19/08/2023 10:08,19-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
0c894b2c-5d68-4f22-b384-b5df8f86d237,Outcall,Order Related,Order status enquiry,,6c63abd2-1227-42a6-9e09-5b700d03275f,,19/08/2023 17:05,19/08/2023 17:06,19-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
5b74ba36-bd59-43dc-ada7-2fb28b893c17,Inbound,Order Related,Installation/demo,,8f5f0584-ecd7-4aa7-98f4-f184db2cf41d,,19/08/2023 13:54,19/08/2023 14:05,19-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
79dd5e62-c4a6-408a-94b1-a1318c5b0277,Inbound,Returns,Reverse Pickup Enquiry,,7ae494cd-0112-4f62-b7a6-a4db83674c85,14/08/2023 23:12,18/08/2023 16:57,18/08/2023 17:56,18-Aug-23,BANGALORE,Books & General merchandise,200,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
c91d18d9-e3d3-41b1-a4c9-30a99dac1b31,Inbound,Returns,Reverse Pickup Enquiry,Thank you,f885d92b-e3bd-454b-87c8-cea4dbf0ccd6,10/08/2023 06:53,19/08/2023 15:25,19/08/2023 15:27,19-Aug-23,BEGUSARAI,Books & General merchandise,190,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
52180cce-ee93-47c2-9818-e8d360b51c35,Inbound,Order Related,Installation/demo,????,45673b94-7e14-4fcb-9d4c-5b93ffa94bd5,,18/08/2023 06:48,18/08/2023 09:45,18-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,3
c6c841ed-983e-4a49-bbe6-dc9841e749ec,Inbound,Feedback,UnProfessional Behaviour,,34db4a0f-a648-41bc-8296-3eeb2651d2f2,,19/08/2023 12:31,19/08/2023 12:33,19-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5ed2c389-386a-4a37-9ea4-2f58c19f93bb,Inbound,Returns,Technician Visit,,7f98de5d-299c-4e79-90a5-47d6903e0a02,,19/08/2023 14:53,19/08/2023 14:54,19-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
f4e8bb20-8267-4b87-bfa4-4c33b1d1a765,Inbound,Returns,Service Center - Service Denial,Product duplicate ,8261af11-de9c-4833-8e28-5496236eeacc,,19/08/2023 15:48,19/08/2023 16:09,19-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,1
66e14cb3-efc4-4d8a-9d26-0724633577ba,Email,Order Related,Delayed,Making fool me . I have ordered a product on 06-08-23 which was about to deliver on 07-08-23 but still I didn\u2019t get my product. Everytime you ask for 24-48 hrs but no resolution till now. This is unprofessional and irritating ,24c10a5f-95c3-4cea-a73c-d01b9d25d498,06/08/2023 12:44,19/08/2023 12:56,19/08/2023 13:30,19-Aug-23,GURGAON,Books & General merchandise,9999,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
1cd2d952-ebf8-4778-8b2b-80dc8ab052c6,Inbound,Returns,Fraudulent User,Refund my money ,df707e71-adf9-4859-ad32-32fbe5210524,10/08/2023 23:58,19/08/2023 14:24,19/08/2023 14:27,19-Aug-23,HATHRAS,LifeStyle,1199,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1d91e940-f35b-419c-aafd-2a931ab2d123,Inbound,Shopzilla Related,General Enquiry,,1d3eb9cd-3259-4345-8f53-ef5422938bcb,,18/08/2023 10:50,18/08/2023 10:52,18-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
d4af6420-d4af-4e90-b5eb-fe983fdf4290,Inbound,Payments related,Online Payment Issues,Thanks ,b5f93c17-e535-4ffb-b8b3-7287523d68be,,18/08/2023 14:38,18/08/2023 14:54,18-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
22c7fd9d-63bf-4e6e-b5d9-46decc94bf31,Inbound,Returns,Return request,Thanks!,0a36d363-0d92-433f-b675-76225a965b2c,,18/08/2023 23:15,18/08/2023 23:58,18-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
d5440d67-2151-40f2-ac3c-93f79f90e3aa,Outcall,Payments related,Payment related Queries,Very very very bad,1ff353d5-729c-473f-a118-086212e44e19,,19/08/2023 10:19,19/08/2023 11:20,19-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
f0301924-c6e3-4baa-8245-ca594380bae6,Inbound,Returns,Reverse Pickup Enquiry,,75eb2704-e468-4fe3-8d08-a5df0a914d18,,19/08/2023 12:18,19/08/2023 12:20,19-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
c6fd2211-7b33-47bb-94e2-614c8bd936a4,Inbound,Returns,Reverse Pickup Enquiry,Your service is very good ??,a2382a10-c167-4622-a979-d24843546096,,19/08/2023 17:09,19/08/2023 17:13,19-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
00e9214a-97f0-488d-9bdf-3a995abe0c89,Outcall,Returns,Reverse Pickup Enquiry,,3740fd81-238e-4caa-ac55-fc86080d6bc8,,19/08/2023 18:47,19/08/2023 19:14,19-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0813b404-76af-4cc7-8274-9f9464968eee,Outcall,Product Queries,Product Specific Information,Good ,103276d6-5494-4073-8453-6723b5e35fd0,,19/08/2023 23:45,19/08/2023 23:46,19-Aug-23,,,,,Andrea Hart,Madison Kim,Emily Chen,>90,Split,5
4f6c5f50-8644-4978-a9cf-f1285d00e1fa,Inbound,Order Related,Delayed,,9c8176a5-a28a-4507-9a9d-eeccb71570c1,13/08/2023 09:34,18/08/2023 11:01,18/08/2023 15:09,18-Aug-23,PUNE,LifeStyle,454,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
707ea5e2-acc6-4f6c-9e1f-286f87b3af77,Outcall,Returns,Return request,,753327e9-6bd5-45c3-b8bd-0d812494464a,,18/08/2023 14:57,18/08/2023 15:01,18-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
8c26fe59-7540-405e-94b6-174f4c2d8356,Inbound,Returns,Reverse Pickup Enquiry,,c2b05035-833f-46c4-b443-c53f327c587a,,19/08/2023 10:03,19/08/2023 10:05,19-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
484d4dca-fc28-4021-add9-29b94219b7b1,Inbound,Refund Related,Refund Enquiry,Customer support to thik hai but Shopzilla ka function hi   ??,353d0ca1-4938-4601-8136-97c4978eacab,,18/08/2023 21:10,18/08/2023 21:13,18-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
72b80bc8-e175-45c7-9078-31c0fa27083a,Inbound,Returns,Reverse Pickup Enquiry,,95e5dd37-9411-47f2-8574-9e7501d1e57d,,19/08/2023 11:53,19/08/2023 11:56,19-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,2
1771a386-898f-4d03-809b-700ddd26b665,Inbound,Returns,Fraudulent User,,cd1adcdd-6728-4e1a-a1ba-347298275ce8,,19/08/2023 20:40,19/08/2023 20:41,19-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
00a1ab10-f4d3-4637-8855-350db48cba6f,Inbound,Order Related,Installation/demo,,96c678d2-aa87-4773-a8fa-6b19e2c2c451,17/01/2023 00:38,18/08/2023 20:11,19/08/2023 18:51,19-Aug-23,WARDHA,Electronics,39501,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
164eca04-eb94-46fd-b9f1-9b4017556c77,Inbound,Returns,Reverse Pickup Enquiry,,d70f7397-3643-49f5-8443-f15900b20226,,18/08/2023 09:44,18/08/2023 14:34,18-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
7192915e-96ef-4cf6-a375-39df4cee0581,Inbound,Returns,Reverse Pickup Enquiry,Not good ,3468720c-599e-4d81-9b20-63fec260e191,,18/08/2023 13:03,18/08/2023 14:06,18-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
1433c5ba-7cc1-4e0a-9d32-36689bfaa29c,Outcall,Returns,Reverse Pickup Enquiry,,5aaaf491-a730-47e4-869a-a4db3fd6f25e,,18/08/2023 15:54,18/08/2023 15:58,18-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
2abaa7ab-94f2-4f53-84e5-a505d4b15a30,Inbound,Returns,Reverse Pickup Enquiry,,afe4681b-95ba-4ec0-9938-1af286b6b1c7,,18/08/2023 16:28,19/08/2023 16:26,19-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
abff3c83-e850-4037-bd3b-fc5e510d9b0c,Inbound,Order Related,Installation/demo,Very good,98348ca2-e034-41ee-9e10-f3719ab10df5,,19/08/2023 08:43,19/08/2023 15:07,19-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
98f928f1-f270-4662-8fb1-ce1a17deeac8,Inbound,Returns,Reverse Pickup Enquiry,,b204e919-bb50-46a8-9d7c-22bb62bd040e,,19/08/2023 18:45,19/08/2023 18:49,19-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
770046b8-144b-48f6-8c6e-787f7b90cb2b,Inbound,Returns,Return request,Good,5d7e5f84-d34e-4cbb-91e2-a28f43db3ff1,,19/08/2023 21:59,19/08/2023 22:01,19-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0c07a505-cb0b-4e42-b975-8d4a012d9574,Inbound,Order Related,Installation/demo,,55cbd82d-3584-4042-8ad3-bed22bbe7508,,18/08/2023 10:14,18/08/2023 10:21,18-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
98663f2b-02b0-43ef-bb8f-18f7ca6744ed,Inbound,Returns,Wrong,,b5140c3d-90bb-4c00-bff4-001799cd8ceb,,18/08/2023 21:02,18/08/2023 21:11,18-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,3
33d0da7f-2df7-42b1-87ba-ca3f35ccc4c2,Inbound,Product Queries,Product Specific Information,I ask to return damaged product and they say we can't do this because seller didn't give that permission. Tell me one thing if seller know this product is damaged or this product is defective so he can't give customer to return the product then it's ur task to take charge and solve this issue ,dfa6c27a-333c-4178-894e-4393d6fe43ee,,18/08/2023 14:32,18/08/2023 16:27,18-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
60694edc-bc9b-444f-9589-438fbf7b544a,Outcall,Returns,Fraudulent User,,855b9a61-caaf-41d7-b541-61125d183792,,18/08/2023 18:54,18/08/2023 18:56,18-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
adb27c4a-d1ac-48c4-9716-6626de01cd03,Inbound,Returns,Wrong,Good work,1fc7410b-cc8a-446f-9307-279f283a41b3,,19/08/2023 10:17,19/08/2023 10:21,19-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
a8d1d838-5b3c-4dfb-a2ba-ba72c6c26f94,Outcall,Returns,Reverse Pickup Enquiry,,b38f1478-01a3-49b9-82e1-17583fb6e3bb,,19/08/2023 21:54,19/08/2023 22:11,19-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
9aaaa458-9a0f-4c80-aadd-e99e98389277,Inbound,Returns,Reverse Pickup Enquiry,Good skill ,b6e062cd-22ab-411b-855b-65cd603437ad,,19/08/2023 22:10,19/08/2023 22:12,19-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a12d07b3-1e7c-489e-84b2-31d43f8cd4de,Inbound,Returns,Reverse Pickup Enquiry,,a17079d7-ef60-47b8-9c4b-ef36baee65bf,06/08/2023 14:36,18/08/2023 22:14,19/08/2023 00:24,19-Aug-23,KARNAL,Electronics,18999,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
1d9a23c7-9419-44a0-8a7f-f3c4ed6f2947,Inbound,Returns,Reverse Pickup Enquiry,,c9d8eb88-5860-4e99-85a8-f2a0d818838d,08/08/2023 08:13,18/08/2023 09:35,18/08/2023 09:38,18-Aug-23,JHANSI,LifeStyle,775,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
3081fa5a-d2c5-4d77-8210-91880affee77,Inbound,Order Related,General Enquiry,,43996d85-5e65-4498-8bc1-8f0d50040dda,,18/08/2023 18:51,18/08/2023 18:51,18-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
e8464b21-c1a4-4203-bc51-3ba608167ec1,Inbound,Returns,Reverse Pickup Enquiry,,02b86e5e-05a8-4a57-b844-22e29ac93bb7,,19/08/2023 04:55,19/08/2023 05:54,19-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,4
7ed1b72b-3435-4a66-b56f-6e1eb49a8ef2,Inbound,Product Queries,Product Specific Information,,839691e0-f91e-43b3-bfd1-21ed39e336de,,19/08/2023 12:56,19/08/2023 15:01,19-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
ed597646-3d82-4f25-9990-86f8498456a2,Inbound,Returns,Return request,Best support for customer care service ,9f8f784b-2d60-40b4-87db-51dfa9c02010,,19/08/2023 21:35,19/08/2023 21:38,19-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
388f4181-f6b6-4a9b-a497-0e3053b0690a,Inbound,Returns,Reverse Pickup Enquiry,Not ,cd17a0cf-1a3a-4372-b088-4273f2e18ccb,29/07/2023 12:47,18/08/2023 11:06,18/08/2023 11:52,18-Aug-23,VARANASI,LifeStyle,558,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,3
557563b9-84a0-4179-a0eb-0cf2ae992957,Email,Returns,Wrong,Good ,b03b22ae-9654-4bb4-a951-356a762afa5f,12/08/2023 20:13,18/08/2023 20:33,18/08/2023 20:51,18-Aug-23,GANJ BASODA,Books & General merchandise,1499,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
252d8963-129c-4f85-8528-614b83a9d965,Inbound,Order Related,Delayed,,3fe68209-41f1-4edb-912f-5ebaad01ae73,,18/08/2023 16:32,18/08/2023 16:33,18-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
31bbacdf-b95c-4207-9a0c-80abe7b645da,Outcall,Returns,Reverse Pickup Enquiry,,c1bb4a02-39f7-445a-9be8-4b9deeab4464,,18/08/2023 19:12,18/08/2023 19:16,18-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
cd1665c1-8bdf-4347-9b62-570f469a2c3e,Inbound,Order Related,Installation/demo,Thanks,c387d97a-e3a8-413f-a900-0a42216d07ae,,19/08/2023 09:59,19/08/2023 10:04,19-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
0b806fad-c260-48d9-8a40-6f04205d1131,Outcall,Returns,Missing,Nearest delivery point address and delivery boy contact number ,670e68dc-1e9f-4e42-82e3-4261f565813b,,19/08/2023 18:21,19/08/2023 23:29,19-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
1415dc59-ac33-4726-a484-e201a395449f,Inbound,Cancellation,Not Needed,,8b0fd677-e96b-492d-b0d8-ab9cd0754618,11/08/2023 11:40,18/08/2023 20:59,18/08/2023 21:01,18-Aug-23,SOHNA,Electronics,599,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
dac0705c-bb08-4efb-8ddb-aebeca6b6548,Inbound,Returns,Reverse Pickup Enquiry,,83b4e8e0-ddfe-4cf9-94f7-cce5d7059483,,18/08/2023 11:33,18/08/2023 11:38,18-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
afe29f77-d32e-4fb8-a51f-855415cf6371,Inbound,Order Related,Delayed,,8dc412b2-ce3d-416a-9e21-5f357208583f,,18/08/2023 17:00,18/08/2023 17:01,18-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
cbf3bb59-d3b5-4034-a665-f5d30fde566e,Outcall,Feedback,UnProfessional Behaviour,Instead to facilitated customer care services. Shopzilla should focus on product quality to retain & continue its customers. Very very pathetic service provide by your sellers.,2c33811b-ae05-46ac-8635-50b8c58e5c59,,19/08/2023 10:41,19/08/2023 10:50,19-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,3
6dec747d-d657-4f56-9e33-4b60fbaa8b25,Inbound,Returns,Return request,,05260e8e-a4ab-4858-b280-479f900eaeda,,18/08/2023 14:07,18/08/2023 14:09,18-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
3c4e8f9f-6ac7-4a96-a92e-5c6dcc63d3fd,Inbound,Returns,Service Centres Related,,d8c03942-3ebb-4055-9973-1c5f5bd342d9,,18/08/2023 14:54,18/08/2023 14:56,18-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
64e0e49a-7a3c-4e42-93a0-b4421012b4e6,Inbound,Returns,Return request,,5ff24edb-2b67-4cea-9f9a-528023b06ad9,,18/08/2023 15:30,19/08/2023 03:00,19-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
dbf868e8-d48c-4794-8392-d20c8e34ee5e,Inbound,Order Related,Order status enquiry,,38a492cd-d4c7-4cae-b00d-828a8fc2d200,,19/08/2023 14:13,19/08/2023 14:14,19-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
a4e7b03a-0e95-496e-859e-203078fcb61c,Outcall,Returns,Wrong,,34d2f28f-fb21-4bac-9093-06048194e0f7,,19/08/2023 16:16,19/08/2023 16:21,19-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2abcb733-d835-4b6a-b59c-a3c4fd0eff3b,Inbound,Returns,Return request,Good services for customer support executive ,6747bc5c-a247-43cb-8e51-160ac8cd0f5c,12/08/2023 19:38,18/08/2023 11:39,18/08/2023 11:47,18-Aug-23,BISHNUPUR,Electronics,1299,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
850099b0-5c14-417f-8998-c0103445d0bc,Inbound,Returns,Fraudulent User,,2f10345a-2043-4799-b463-b44e39eb7d61,,18/08/2023 12:20,18/08/2023 12:21,18-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
05115fb8-dd55-437f-84f6-0d1467ab3eed,Inbound,Returns,Reverse Pickup Enquiry,,2089a421-e858-4ffd-a56c-026ceec06a7e,,19/08/2023 21:25,19/08/2023 21:27,19-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
4ae9f0ed-3e1d-4e9a-b6e2-e500d6da69fb,Outcall,Returns,Reverse Pickup Enquiry,,c450975f-5b43-4bf9-a977-d71fd63d955f,,18/08/2023 13:15,18/08/2023 13:19,18-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
6c8843f9-ce11-457c-a5fd-2844b67de235,Inbound,Returns,Reverse Pickup Enquiry,She was very polite i like to talk to her again if i ahve any difficulty for my order she resolved my problem very nicely we need customer supporter like her ??,4901ab41-dcaf-4af3-9a4e-17d04e578ea8,,18/08/2023 13:19,18/08/2023 13:21,18-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
a2dd31bc-30b6-43ae-983a-50172f49dc40,Inbound,Returns,Reverse Pickup Enquiry,,57e78a41-53e2-4b0e-a8d3-299518fbc207,,18/08/2023 16:10,18/08/2023 16:32,18-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,3
f55c1f2a-6087-4973-aa35-cbebc7ce65a8,Inbound,Returns,Reverse Pickup Enquiry,,35b5469f-6e6a-4cde-8ad8-6e20caad389c,,19/08/2023 12:41,19/08/2023 12:41,19-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
e9debed6-e11b-4eb9-9c69-3a54e60eb0d5,Inbound,Returns,Missing,,25320a62-6f42-4420-bdbf-9c4c48482168,,19/08/2023 13:02,19/08/2023 13:02,19-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
4f00d206-33ca-4f32-a09e-3e9dec5ec1b8,Inbound,Returns,Reverse Pickup Enquiry,,55f394a9-126a-45ec-881e-c21dcc5b198b,07/08/2023 09:07,18/08/2023 18:40,18/08/2023 19:19,18-Aug-23,LUCKNOW,LifeStyle,335,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
936f64f2-f76a-4ace-a11d-ae1f66ed2faf,Inbound,Order Related,Delayed,Chat option should also be able to resolve problems ,0e41b6e9-ef4b-4e23-8606-b4a9727be200,06/08/2023 15:21,19/08/2023 10:38,19/08/2023 11:18,19-Aug-23,DEHRADUN,LifeStyle,1174,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
47e7bfd2-e333-4d51-a49b-db96be36674d,Inbound,Returns,Technician Visit,Installation Team is worst,ee7aa595-c5dd-404f-b734-82dbe6ac6cba,08/08/2023 23:28,16/08/2023 18:29,18/08/2023 21:27,18-Aug-23,NAVALGUND,Furniture,7699,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
8da2dd2c-baeb-4248-81f2-f6a87d5c626f,Inbound,Returns,Fraudulent User,,c2ada2fa-a580-4121-b45c-84dfbf05ed63,12/08/2023 17:30,19/08/2023 09:37,19/08/2023 09:39,19-Aug-23,PATNA,LifeStyle,624,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
a3776e88-eaa5-40c2-85b7-a3cebb055dba,Inbound,Returns,Service Centres Related,,d8a9014f-ef9a-403f-b6fc-6f5a1b32d8c4,,19/08/2023 21:08,19/08/2023 21:09,19-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
edbeb16e-1c9d-4921-afbe-b83f6ee92672,Email,Returns,Reverse Pickup Enquiry,,aedcf915-f510-450e-b9ad-3e91e6830691,,19/08/2023 22:39,19/08/2023 23:53,19-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0dd5e7da-d072-479f-a36d-f5ff7cb6af13,Inbound,Cancellation,Not Needed,,c791e318-a313-412d-99b5-0a31d88c0a4a,05/08/2023 23:14,18/08/2023 13:17,18/08/2023 14:00,18-Aug-23,GUWAHATI,Furniture,19974,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e88ba3b7-16b3-41cb-b88a-d808fb5c2685,Inbound,Order Related,Delayed,,7256f081-1ef1-4b8c-91b1-715cb281296e,14/08/2023 10:02,17/08/2023 16:04,18/08/2023 10:41,18-Aug-23,MUNGER,Books & General merchandise,126,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
04aaf036-fbb7-4e18-aef4-24a45cbdc907,Inbound,Returns,Reverse Pickup Enquiry,,2ac9560c-6c2a-4421-9e33-8c24d3606447,,18/08/2023 07:54,18/08/2023 07:55,18-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,4
252044df-816e-4b02-9caa-586fa2a66b94,Outcall,Order Related,Installation/demo,,8eed95b9-7bd8-4ba9-b12d-fb99aa1369d8,,18/08/2023 11:10,18/08/2023 11:38,18-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
bbe6cba7-c982-40cd-ac2a-fee40e89475a,Inbound,Order Related,Delayed,,89bb3f20-02a8-440c-a8ca-2408567547b6,,18/08/2023 21:14,18/08/2023 21:20,18-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
0596ea9d-bdf1-4228-9bc4-764a4f3fc7a5,Inbound,Order Related,Invoice request,Please understand customer problem ,20c24c3c-6c5e-4699-b66e-df4faf6a10e6,,18/08/2023 22:23,19/08/2023 03:40,19-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,2
565b67c5-bb3b-4383-ae1d-3701adccde4f,Inbound,Order Related,Installation/demo,Whenever I received a call everyone is giving different information someone is saying yes for the same someone is saying no knowledge about the product and policies guidelines miscommunication misguided,02ce0424-6cc4-4d3e-a356-25516cc6c80c,,19/08/2023 17:40,19/08/2023 18:19,19-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,1
feab4cbf-95e6-43af-bb20-dc37866452dd,Inbound,Order Related,Delayed,The executive did not help me at all he was manipulative ,021c6cb4-78a9-44bb-9e24-f39579ec8bd6,,19/08/2023 11:58,19/08/2023 12:15,19-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
070be740-185f-4e24-851f-abab385fc2c8,Inbound,Returns,Exchange / Replacement,,957e48e4-8933-43e7-8621-c2b1d118beb9,,18/08/2023 11:49,18/08/2023 11:51,18-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
fbc46df5-57bc-403b-916c-af6bdd87362c,Inbound,Returns,Reverse Pickup Enquiry,,cdf75c5a-84c0-440c-a5e7-d522feb8821d,,18/08/2023 14:01,18/08/2023 14:04,18-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
e3417573-ae43-4ad9-94e5-b99958aee07d,Inbound,Order Related,Installation/demo,,66e5463f-1b66-4ed0-b699-22ac178fbb93,,18/08/2023 17:22,19/08/2023 06:38,19-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
2422fd31-3eb2-40e1-9522-39f7bb9b3b99,Inbound,Returns,Reverse Pickup Enquiry,Dutiful is beautiful ,c7e354cf-2701-4150-9657-d5903cdbeae8,,19/08/2023 12:07,19/08/2023 12:14,19-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
268144be-5e78-404d-ae90-41e49fbff36b,Outcall,Offers & Cashback,Other Cashback,,a563280c-7de3-416b-b289-b4ec868000a4,,19/08/2023 13:35,19/08/2023 15:26,19-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,3
040f96d8-a0e4-48a7-9eb3-922c883f7b1a,Outcall,Returns,Reverse Pickup Enquiry,,03bd89ce-db6e-4e54-9128-ece54b3b4102,,19/08/2023 23:30,19/08/2023 23:33,19-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6fe33a3d-4aff-45a4-8659-3d5781a75019,Inbound,Returns,Fraudulent User,,2da8d1dd-935a-42ec-8f83-30d6163b6b20,15/08/2023 10:17,18/08/2023 09:13,18/08/2023 09:17,18-Aug-23,SAMASTIPUR,Books & General merchandise,520,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
e348cc2f-9c58-44ac-8777-2585164ce254,Inbound,Returns,Reverse Pickup Enquiry,,18892fcb-02b1-42e2-9718-60d9ab6e7141,,18/08/2023 15:20,18/08/2023 15:28,18-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
fc0e7ae5-cb0e-40a2-8b3f-e6ee6c7b1873,Outcall,Shopzilla Related,General Enquiry,My Shopzilla play later  block ?,3c304ad3-212f-4db0-ae30-1a34651b5646,,19/08/2023 13:06,19/08/2023 13:14,19-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
3a5ba731-8e34-4b35-a7d1-d75e095084c7,Inbound,Returns,Reverse Pickup Enquiry,"Plz make easy to reach senior support if required, my issues still not resolved due to senior support team not available ",c04b4a88-1603-4f13-8f3c-e729ed8e6331,11/08/2023 09:40,18/08/2023 14:26,18/08/2023 14:30,18-Aug-23,NASHIK,Affiliates,168,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,4
bbf63146-0f7e-4fbf-9fc4-4a256bcde32d,Inbound,Returns,Reverse Pickup Enquiry,,329c9846-d045-4421-b6d9-78f30f2b8eca,11/08/2023 21:40,19/08/2023 07:44,19/08/2023 07:45,19-Aug-23,KHANNA,Home,411,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
ffcf0acf-679c-4962-ba1c-8f5868242fed,Outcall,Returns,Return request,,e74d712f-daf7-4be1-ada1-7e7dbfedb280,,18/08/2023 12:21,18/08/2023 12:22,18-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2a235a64-eb09-4374-b927-ddb8e4f2988c,Inbound,Returns,Return request,Good experience ,38b2bab0-6135-426b-9a5b-d1704a001127,,18/08/2023 16:17,18/08/2023 16:21,18-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
910155ef-5a61-4a83-9d90-7e3b6da56099,Inbound,Order Related,Delayed,Thank Shopzilla team ,cac17382-34d6-4e2a-982d-a429110fcc88,06/08/2023 11:26,18/08/2023 09:18,18/08/2023 09:18,18-Aug-23,JHARSUGUDA,Home Appliences,776,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
38987b27-83f5-4005-8a27-4dfed8a33d2d,Inbound,Refund Related,Refund Related Issues,,9e6a5c20-f92a-41b1-9207-019371a65dd7,08/08/2023 00:08,19/08/2023 14:17,19/08/2023 14:38,19-Aug-23,NARASARAOPET,LifeStyle,179,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
759e3032-5ca5-47e2-871e-80256093e82e,Inbound,Returns,Fraudulent User,,5c29e2ef-e44b-4174-884f-40f63db98b1c,12/08/2023 11:57,18/08/2023 14:12,18/08/2023 14:13,18-Aug-23,HOOGHLY,Books & General merchandise,500,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
6d09ede3-c06e-4bef-a6a5-21c5c727a9c2,Inbound,Order Related,Installation/demo,,9911dffd-084a-4876-b80c-a77640d697bd,,18/08/2023 16:34,19/08/2023 16:12,19-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,2
64c1e9d5-8bde-4726-a589-d657b7990779,Outcall,Returns,Return request,,b6fb2451-d0fc-41aa-90a1-a653ecef9574,,19/08/2023 10:24,19/08/2023 10:28,19-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
802b3469-085d-4bd6-8a8b-dd9e5901a461,Inbound,Returns,Fraudulent User,,03fe8b32-2d06-410a-abef-9fe85e1df40b,12/08/2023 19:35,18/08/2023 15:30,18/08/2023 15:32,18-Aug-23,NEW DELHI,Electronics,3299,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
4e021a86-3f5d-417b-9cd5-004983ebf639,Inbound,Product Queries,Product Specific Information,,f58b43ca-2302-4ad8-8882-bdeb18bc8676,,17/08/2023 19:55,18/08/2023 10:02,18-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,4
ed5fa2f1-81fe-4f79-ab8b-f58ed10c5a9e,Inbound,Returns,Wrong,Please solve my query asap ,d717acab-dfc0-48ec-a5a5-bf153cb27cb5,,18/08/2023 10:07,18/08/2023 10:10,18-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
094237a3-4dd7-44c7-a19d-71d90287a4ae,Inbound,Shopzilla Related,Signup Issues,,afd80688-9734-4334-940b-cd60001b639f,,18/08/2023 10:40,18/08/2023 10:45,18-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5003946a-6e2b-4563-afda-f95c127b1c27,Inbound,Order Related,Order status enquiry,,9635fe03-8cb1-4b57-9eb5-7b9eab8f539e,,18/08/2023 11:26,18/08/2023 22:36,18-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,3
3cda2c0d-329b-45b4-a00f-7ad07746895d,Inbound,Returns,Fraudulent User,,16c1819e-b053-4e81-a265-16a3000eeae0,,18/08/2023 16:30,18/08/2023 16:38,18-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
a25d51bd-8834-43d7-b268-7105302e5abd,Inbound,Feedback,UnProfessional Behaviour,,6d88c018-54f9-4f02-9a9a-d36b3815e6dc,,18/08/2023 17:54,18/08/2023 18:00,18-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
75755479-fbd0-41e6-86da-7a36428aa89f,Outcall,Returns,Reverse Pickup Enquiry,,eb4dd0ab-4cd7-446d-9d42-77f25c0ba41a,,19/08/2023 15:33,19/08/2023 18:21,19-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0b9e698e-3bed-43bc-bb13-a6212948da61,Outcall,Returns,Reverse Pickup Enquiry,,c93f5191-b253-4fbb-a0a9-0beff81021b1,,19/08/2023 16:10,19/08/2023 16:34,19-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0b1f6ec7-a8af-429b-a8bb-32ef2e3361f4,Inbound,Order Related,Installation/demo,,4b7caa43-d4dc-4741-8d30-c4b887d5b826,,19/08/2023 16:59,19/08/2023 17:40,19-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
61f9d42f-ffab-4238-9a04-7cf4a797fafa,Inbound,Returns,Reverse Pickup Enquiry,,f6443653-5747-414a-a62b-604cde4aa155,,19/08/2023 20:53,19/08/2023 20:54,19-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,3
652aadad-f4ba-4ce9-958d-9d10dec066ca,Inbound,Returns,Reverse Pickup Enquiry,,fb8a1db8-5063-41c5-ae60-657ccb4e15fe,,18/08/2023 11:32,18/08/2023 11:34,18-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
a2a6f588-4853-432e-bd7e-8e9b265b8116,Outcall,Order Related,Order status enquiry,,fedd772f-114c-4f22-93ad-7049584ae14e,,18/08/2023 12:25,18/08/2023 13:01,18-Aug-23,,,,218,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
31dc8034-95b6-48f7-b256-df0c1f452932,Outcall,Order Related,Installation/demo,,05a5911b-fe46-422d-b213-4c7dec77db51,,18/08/2023 23:38,19/08/2023 00:06,19-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
762fac24-a63f-494d-9bac-b03bea8de7a9,Inbound,Returns,Reverse Pickup Enquiry,,52315fd9-c89b-4918-a2ba-c08a4795285c,,19/08/2023 11:32,19/08/2023 11:32,19-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
be5b8688-df02-4e91-b101-e91c2ad3e5d1,Inbound,Order Related,Delayed,,85456be2-43bb-49be-86f9-f698c285025b,11/08/2023 14:51,18/08/2023 09:52,18/08/2023 09:55,18-Aug-23,PALWAL,Books & General merchandise,41,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
1fbb0c8c-62d8-468e-b53c-e74dbc9815f5,Inbound,Feedback,UnProfessional Behaviour,,c02dacb2-e812-4936-8b2e-1c825a2f7635,,18/08/2023 04:58,18/08/2023 04:59,18-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
691ba7aa-fd44-4831-8bba-f9b473ff0c64,Inbound,Returns,Exchange / Replacement,,e32a60ea-3e95-4996-93a8-34539d68cf56,,18/08/2023 14:19,18/08/2023 14:23,18-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
6101096e-fb40-4a8e-97ba-ec47ab58505d,Inbound,Returns,Reverse Pickup Enquiry,Problem solve thanxx mam,05c5ceb8-32ed-403c-9335-68614b90a78a,,18/08/2023 14:19,18/08/2023 14:19,18-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
0aa1ae8e-b53d-47f6-a4c1-1a9fb269f145,Inbound,Returns,Reverse Pickup Enquiry,,3c93a107-d558-4659-91cf-bafd37ff5705,,18/08/2023 15:37,18/08/2023 15:53,18-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
cb98ce47-01e4-4673-9860-b8633a71d1bd,Inbound,Returns,Reverse Pickup Enquiry,  wapas kro.. m pichhle 23 July se  ..   bar compalne kiya lekin har bar yahi kaha jata   @Shopzilla apse 2 din me sampark   .. ap tention n le..   ab ap finaly yr bataoo ki   hai ya nhi.. ager nhi   hai to q..?,5792b9f1-aa14-4b44-9816-072030eafefa,,19/08/2023 15:42,19/08/2023 15:49,19-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
d017934e-7d86-4be3-bdb4-02c8d705b283,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,d0966774-8222-4dfe-b7cc-9c64238abc31,11/08/2023 16:58,18/08/2023 09:20,18/08/2023 09:22,18-Aug-23,GAYA,LifeStyle,709,,John Jones,Aiden Patel,John Smith,>90,Morning,5
9001f4a8-0950-4b10-ae12-726e16c83888,Inbound,Returns,Reverse Pickup Enquiry,,ae2d2c2e-dc7e-4512-a811-1c26d107e865,,18/08/2023 07:22,18/08/2023 07:30,18-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
11edc4cb-d26e-473e-960b-c39002408632,Inbound,Order Related,Seller Cancelled Order,Nice,e50f1735-5e83-4311-ac36-875c1afa145d,,18/08/2023 09:54,18/08/2023 09:55,18-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
6c07791c-d9c7-4597-8731-b579be3029bb,Inbound,Returns,Reverse Pickup Enquiry,,afa87aec-d3cb-4a41-b427-d5a35c4054da,,19/08/2023 17:24,19/08/2023 17:28,19-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
4047a05b-ee70-4e29-a0ce-7577cd56f057,Inbound,Returns,Fraudulent User,Good costomer service but I need to this product refund ,f874f308-cbce-4d3c-9b0a-bc1986dd9d14,,19/08/2023 16:58,19/08/2023 17:00,19-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
44970fda-dea0-46f1-b4de-06b61e90e480,Inbound,Order Related,Priority delivery,Aapka hath   hoga aap vyast failure,64cc091f-2632-492b-ab60-5a25ab3e87d4,14/08/2023 20:49,18/08/2023 14:46,18/08/2023 14:47,18-Aug-23,DHENKANAL,Mobile,54999,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
7c5a2839-480e-485a-b93a-25f5c49ce0bd,Inbound,Returns,Service Centres Related,,9eb869cb-6e51-4358-9893-fc7bdb8f82ae,07/08/2023 11:34,18/08/2023 20:33,18/08/2023 20:47,18-Aug-23,KOLKATA,Home,5475,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
2c15cdae-f688-4492-b017-7f266e82c7d7,Outcall,Returns,Reverse Pickup Enquiry,,1069eb38-48d4-4ca2-9fdf-5f259cde745a,06/08/2023 13:56,17/08/2023 18:07,18/08/2023 05:39,18-Aug-23,PUNE,LifeStyle,1049,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
53597665-e723-4197-84aa-4aec5bf20baf,Inbound,Returns,Reverse Pickup Enquiry,,831c2cf0-883f-482a-bf69-effd01c965cd,,18/08/2023 07:17,18/08/2023 07:20,18-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
6cdb6286-d74e-4126-902a-723ac4debac0,Inbound,Returns,Reverse Pickup Enquiry,,5ead1217-cc1d-4959-b162-588cfaf7c022,,19/08/2023 08:09,19/08/2023 10:34,19-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cc268f95-2c4d-412c-8a73-16ec9fd7f64a,Inbound,Refund Related,Refund Related Issues,,2400deb1-8181-48b8-aa07-0b3a866ed5ae,,19/08/2023 08:44,19/08/2023 15:58,19-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
111eae2a-f561-4354-a041-6eeb3593a642,Inbound,Refund Related,Refund Related Issues,these executive was not professional and trying to end the call without any resolution. she has no knowledge at all.,12d41341-36b9-4b65-bda8-534bcd1bedc5,,19/08/2023 21:27,19/08/2023 21:31,19-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
4d000a56-e2f4-4d3b-8da2-1465761d7969,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk you sir,c1cb0200-8e82-4fa6-a648-9998df9693c5,06/08/2023 16:40,18/08/2023 13:22,18/08/2023 13:27,18-Aug-23,PASCHIMI SINGHBHUM,Electronics,599,,Timothy Grant,William Park,John Smith,31-60,Morning,5
850ceddd-b5ee-472c-ac91-b4063dcc4d11,Outcall,Order Related,Delayed,Mujhse baat karke meri problem solve karne   dhanyavad,8753a8f3-7bcb-45a5-8307-fa13d089f809,07/08/2023 20:56,19/08/2023 16:30,19/08/2023 16:35,19-Aug-23,KANPUR DEHAT,Books & General merchandise,522,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4f71c823-1957-4ed7-b6ca-c214a1bae303,Inbound,Returns,Reverse Pickup Enquiry,,dee5e809-f91f-47f6-b40e-fbaef4989124,,18/08/2023 10:02,18/08/2023 10:08,18-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,4
1e51fce4-463e-4d6e-aefe-40a02fc05a0e,Inbound,Refund Related,Refund Related Issues,,0fb23e7f-e58d-4643-9616-87c6771c8188,,19/08/2023 00:45,19/08/2023 11:32,19-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
60e3798b-1ab2-4d99-b4d8-69ee89ae8ce5,Inbound,Feedback,UnProfessional Behaviour,,35dc2553-6c68-4518-9d78-bd242f590c59,,19/08/2023 09:37,19/08/2023 09:40,19-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8f0985b1-5380-4ba8-a5e1-424540101388,Inbound,Returns,Reverse Pickup Enquiry,,a7240a46-0f2e-466a-a930-5994349ac9ce,,18/08/2023 11:07,18/08/2023 11:09,18-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
ef5cd4fd-e0f4-41ff-96ab-a82a4bf1c24c,Outcall,Returns,Reverse Pickup Enquiry,,b343ea69-8c7a-46cf-a983-665227e0225a,,18/08/2023 20:48,18/08/2023 20:57,18-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
44961d9a-bae9-40a9-8f73-bccc1b89de6c,Outcall,Returns,Reverse Pickup Enquiry,,ff8ee2b0-f8d0-44de-902c-5032ad9e5ffe,,19/08/2023 16:46,19/08/2023 16:50,19-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
79004344-391d-412f-9b12-6631f0a93913,Inbound,Returns,Return request,,69106d15-48b2-445f-81f6-83392888b2ba,,19/08/2023 18:49,19/08/2023 19:18,19-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
08629a71-fe1e-4c08-b3de-2152fb1d54f0,Inbound,Order Related,Installation/demo,,2ae4a784-ea6a-42b8-b0f6-13fb0aa7fec3,,19/08/2023 20:40,19/08/2023 23:00,19-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
7d12bc9a-9db9-4564-98b8-725406e88da2,Inbound,Returns,Missing,,c01fe027-fddb-4f4c-ad48-fb10003c8dbb,,18/08/2023 13:50,18/08/2023 13:53,18-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d332b425-b5a4-48a0-b15b-3836ca1da502,Inbound,Returns,Reverse Pickup Enquiry,,cf96f6f6-440f-4b70-922c-917b8cb1353c,,19/08/2023 16:08,19/08/2023 16:13,19-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
b94a8795-d660-4255-be70-640c20c9f385,Inbound,Returns,Fraudulent User,,b632fa57-c3b5-4946-b33e-9b184f017685,,19/08/2023 16:26,19/08/2023 16:28,19-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,1
e8094225-040c-45b5-97ed-09a60e4205fe,Inbound,Returns,Reverse Pickup Enquiry,Thanks,72060af2-0c9b-44b7-a019-9c713e267b9a,,19/08/2023 09:50,19/08/2023 09:51,19-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
3f7540e8-3429-46fd-a9c1-e775b35d939a,Inbound,Returns,Reverse Pickup Enquiry,Ok,14b73898-b1b8-450b-a486-99e661203c80,,19/08/2023 08:26,19/08/2023 08:55,19-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
23a0161d-8703-4364-ae12-270f28b68f82,Outcall,Returns,Reverse Pickup Enquiry,,3769dbfc-54df-4566-b38f-30d8ce60d6d6,,19/08/2023 13:07,19/08/2023 13:40,19-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
3356dd6c-05b7-495f-88f1-d795f53b8ada,Inbound,Refund Related,Refund Related Issues,,d85c2079-708c-4820-8eb9-fa95c192cf40,10/08/2023 11:05,18/08/2023 07:34,18/08/2023 07:38,18-Aug-23,SIWAN,Books & General merchandise,551,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
483f2510-d80a-43ef-bd9d-23ad6928b5ea,Inbound,Returns,Reverse Pickup Enquiry,,acf47679-bd81-46ab-984f-7a7c9fc611fc,,18/08/2023 12:48,18/08/2023 12:49,18-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
8c5a5649-037b-4b6f-9ef9-05d0e9047d35,Inbound,Cancellation,Not Needed,,7003cf55-fb22-4505-860b-fd07d923230c,,18/08/2023 17:07,18/08/2023 17:11,18-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
67d5af1e-c929-4709-b03f-eac0588688ab,Email,Refund Related,Refund Enquiry,,1623f3f7-e44d-49e7-868b-3b3702d74bd5,,19/08/2023 11:28,19/08/2023 11:32,19-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,3
24d0cf7b-fae1-44f2-b080-c60bac3c18be,Inbound,Returns,Missing,Thank you ??,ef3582bb-0e81-496d-adf3-e3320d8e0448,,19/08/2023 11:43,19/08/2023 16:44,19-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
a277f2fa-1bad-497a-a332-6f9566098658,Outcall,Returns,Service Centres Related,,0b36dd70-b71c-4448-a394-3d6436961c9d,,19/08/2023 15:36,19/08/2023 15:37,19-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
ef00c97d-4b3c-4e33-a0ff-da736379d6d0,Inbound,Order Related,Delayed,,9b2cea02-c3e1-4215-b0c5-d0397bf8e55e,04/08/2023 18:05,18/08/2023 08:44,18/08/2023 08:45,18-Aug-23,SUNDERBANI,Books & General merchandise,295,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
7b7deb8d-0a49-42b9-ad74-8eb04fb3208f,Inbound,Order Related,Delayed,,84594338-4312-41ce-afa9-f9e196cb2530,09/08/2023 22:33,18/08/2023 11:51,18/08/2023 11:51,18-Aug-23,PALAKKAD,Books & General merchandise,169,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
315e3264-eadb-4060-ac3c-794242b4493c,Inbound,Returns,Wrong,,1a9025d3-958d-4947-a0a1-062a63166f03,03/08/2023 16:03,19/08/2023 13:17,19/08/2023 13:19,19-Aug-23,AGARTALA,LifeStyle,849,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,4
e60b88bb-b7e1-41b4-b4de-238aeb2f0fb0,Inbound,Returns,Fraudulent User,,99382042-d4de-43a5-b4df-4c75092040d3,11/08/2023 21:05,17/08/2023 07:29,18/08/2023 06:21,18-Aug-23,SARAN,Home,230,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
b0d90e35-50ae-4d42-b11b-cbebf9892103,Outcall,Returns,Return request,The customer care service is best person whom I talked was the best person ,581d3708-1725-4fa2-863d-41410f36b79a,,18/08/2023 11:48,18/08/2023 11:50,18-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
423fe1bc-56db-4928-91f2-51347411ebd9,Inbound,Feedback,UnProfessional Behaviour,,95d4e83b-8cc0-4a68-a677-96c3f4100e4f,,18/08/2023 12:29,18/08/2023 16:30,18-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
d983d34b-3422-408d-9840-0213f781be3a,Inbound,Order Related,Customer Requested Modifications,,c782ed45-efd4-4fa7-95c6-689de2a28f75,,18/08/2023 14:46,18/08/2023 14:48,18-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
a5670b6e-1416-4160-a70f-fb87ebe4ad5b,Inbound,Refund Related,Refund Related Issues,,e4478503-8a51-4aa7-acd0-9e2e0e4ac197,,18/08/2023 19:16,18/08/2023 19:19,18-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,4
875f5391-b3d2-471a-b6e0-3c6d5b49e369,Outcall,Returns,Fraudulent User,,778d0353-4cba-4fd0-9bb0-ae1ac09b8365,,19/08/2023 21:20,19/08/2023 21:29,19-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
f948ced4-6545-4a30-865e-b9783047bbae,Inbound,Returns,Reverse Pickup Enquiry,,341440cf-0274-4292-8467-2b454adb73fe,,18/08/2023 08:19,18/08/2023 08:24,18-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
40bb5051-c804-4fdb-87ed-8eb6f26350f6,Inbound,Returns,Reverse Pickup Enquiry,,c3f2c411-90b4-4a65-94f6-2e413f40a847,,18/08/2023 08:40,18/08/2023 08:41,18-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
2a2cd3ae-a47b-4e45-bdd8-d9e3b55351ca,Inbound,Returns,Reverse Pickup Enquiry,,eb5a3e49-5931-4111-a4b6-a872658cdd9e,,18/08/2023 16:28,18/08/2023 16:30,18-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
4032d735-41f1-4121-9aa5-ff2f3a39d58a,Inbound,Returns,Missing,,f920aaa8-d3a8-4fdc-9e2f-a882e2172a9f,,18/08/2023 17:40,18/08/2023 17:41,18-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
f0e2c71f-e26f-4aa3-92cd-0674e3dca019,Outcall,Returns,Damaged,,3d852024-acc7-4c55-b1d9-200fe4258ff2,,19/08/2023 21:41,19/08/2023 22:08,19-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
89798d77-564b-4928-a13f-31ef3e7efe27,Inbound,Cancellation,Not Needed,,4d1839d4-74a4-47e5-9914-ccf82d285efa,,18/08/2023 11:28,18/08/2023 12:57,18-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0bb29406-a2c4-4e66-af29-8fd9b2e9c70e,Outcall,Feedback,UnProfessional Behaviour,,a5771805-6f97-4b28-a3d1-273d2d9a0d91,,18/08/2023 11:25,18/08/2023 11:26,18-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
7bd0204b-3320-4d30-a841-eba923df5454,Outcall,Order Related,Order status enquiry,Very good ??,1b6e054d-eccf-41e0-bcd4-dbf635710cf3,,18/08/2023 12:44,18/08/2023 12:45,18-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
f01b1df0-32bc-4c40-8143-8eb0412d7aa0,Inbound,Returns,Fraudulent User,,dd76c6b7-1ac1-406b-ba4b-d0ef5f109aa2,,18/08/2023 20:27,18/08/2023 20:31,18-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,4
68ac8824-111a-4424-a336-a743d3ab3c65,Outcall,Returns,Missing,,8a66f05e-f347-48cc-b70d-f1da63c2a062,,19/08/2023 10:00,19/08/2023 10:05,19-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c4d05d7b-1ddf-4c1e-b54c-e6078224a7f7,Inbound,Returns,Missing,,2291e3bd-4f5b-4274-a0cc-64dbe184dc2d,,18/08/2023 10:29,18/08/2023 10:30,18-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
a0ddddcf-38b9-4ebe-b5b6-465d8f0f2d9e,Outcall,Order Related,Delayed,Deliver boy contact mobile no before delivery ,0f67bf58-9868-4888-a558-67ca818551d3,,18/08/2023 11:13,18/08/2023 11:14,18-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
0f9fb7d4-ca93-4163-bfde-6249635a2ac8,Outcall,Returns,Reverse Pickup Enquiry,,ae1818ab-d6f7-4f92-be98-f2253f9a89f6,,19/08/2023 00:06,19/08/2023 01:07,19-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
35fa1da5-1488-422f-81ba-f131157af6cb,Outcall,Product Queries,Product Specific Information,,8e420587-4be2-42d3-b74e-8abc880d10a2,,18/08/2023 17:18,18/08/2023 17:35,18-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1efa3312-0302-45b8-82cd-1b3570fd66f5,Outcall,Returns,Return request,,e7399593-191f-48b1-a8e8-e6fe4054b616,,19/08/2023 12:22,19/08/2023 13:15,19-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
7027800d-7642-4fdc-958a-0edf43002cb6,Inbound,Returns,Reverse Pickup Enquiry,Aap log aadmi   bnate hai,be015b53-5ee9-465b-b779-f57288dcca52,22/07/2023 21:18,17/08/2023 19:25,19/08/2023 06:17,19-Aug-23,MADHEPURA,Home,329,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b5672276-8304-4ca4-a16a-f3f77eb2cb7b,Inbound,Returns,Reverse Pickup Enquiry,Every thing was good just improve to reach the consultant easly,ddd97539-f831-4342-ab2e-24135882c322,,18/08/2023 16:15,18/08/2023 16:18,18-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
abddce28-53ff-44e9-9dbc-a3cc1673c3fe,Inbound,Returns,Reverse Pickup Enquiry,Plz to photo me     hi specifie kiya kare . thanks,00c5b456-99b2-4140-8a6b-575b97ae2d25,,18/08/2023 23:59,19/08/2023 00:04,19-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
75127198-a2ff-47a1-a023-5d1234ab7d26,Inbound,Returns,Reverse Pickup Enquiry,,090f994d-c91f-4559-8fca-d04ee2cfed73,,19/08/2023 15:34,19/08/2023 16:38,19-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
2e44fdcc-b4dc-4b5a-bd0b-0f4f9ace5ca0,Inbound,Order Related,Invoice request,Xxxx,d434d1f5-ecea-4382-813f-eab57107960b,,19/08/2023 16:33,19/08/2023 16:37,19-Aug-23,,,,,Dennis Campbell,Harper Wong,William Kim,On Job Training,Evening,5
2d77614d-42bc-4042-be23-cc6f15f21490,Inbound,Order Related,Delayed,,3398be67-762a-4a9e-8447-b58aa238d98f,,19/08/2023 21:29,19/08/2023 21:31,19-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8165f21c-9bf8-4322-a945-b3f9d436fba6,Inbound,Returns,Technician Visit,,d82200ee-3daf-4997-a223-b76774ca0ada,,18/08/2023 07:24,18/08/2023 07:27,18-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,4
5247a441-514e-4047-a2fb-a557663df932,Inbound,Refund Related,Refund Enquiry,,1e56da00-068d-4e11-8d98-b07d50e69fec,,18/08/2023 11:19,19/08/2023 10:42,19-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
01aba3c3-53d2-49b1-8667-3fd7168e1f21,Inbound,Returns,Reverse Pickup Enquiry,??,4bdd55b8-adec-4e6a-b010-da6e8bc1ddd6,,18/08/2023 13:05,18/08/2023 13:07,18-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
ada2f33d-038c-4e7d-886a-466503b498d6,Inbound,Order Related,Delayed,,7674e71b-5c9d-46b0-b311-624dd08dca2b,11/08/2023 21:52,18/08/2023 14:58,18/08/2023 15:14,18-Aug-23,UNNAO,Books & General merchandise,364,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
5ee55bcf-efe3-418c-bae6-449dfe03e771,Inbound,Returns,Reverse Pickup Enquiry,,736db793-2c52-405c-8c98-dd3311b7ca70,,18/08/2023 01:54,18/08/2023 01:55,18-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
27494633-b92f-4991-a32b-fde3b77ec633,Outcall,Refund Related,Refund Related Issues,,d4a70921-43cc-4c88-85f4-4b295d47f7bb,14/08/2023 14:36,19/08/2023 14:15,19/08/2023 14:27,19-Aug-23,MANMAD,Electronics,1699,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
fb77dd78-e951-4c29-8511-9ee7eb641fcd,Inbound,Returns,Return request,,3cad1efe-429e-4c92-a601-9669d8fd6a4c,,19/08/2023 11:35,19/08/2023 12:47,19-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
4d3a64a2-ad79-42b2-8e6d-71c716b9a339,Inbound,Returns,Exchange / Replacement,,80a70a84-0de2-4335-847c-1701fd4015d2,,19/08/2023 09:46,19/08/2023 12:48,19-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fa11233f-7b9f-48d8-ad00-e272b8a1f410,Outcall,Returns,Return request,,a5715103-f704-4d96-b07d-a6de735e6d64,,19/08/2023 22:32,19/08/2023 22:36,19-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
2af109ee-89fd-4b7c-914f-7aa78596cc69,Inbound,Order Related,Delayed,,cf7693b7-7934-49da-a41c-9ad4b4bef491,08/08/2023 19:20,19/08/2023 13:15,19/08/2023 13:16,19-Aug-23,HAMIRPUR,Mobile,16999,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
d154bda2-2ca9-46a5-800b-ddc30e93b9ac,Inbound,Returns,Fraudulent User,No,b6ac1c0c-7a7b-405d-a5bc-6afe62a6a663,27/07/2023 20:46,19/08/2023 20:08,19/08/2023 20:12,19-Aug-23,LUCKNOW,LifeStyle,2057,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
33ebc759-b931-4b76-ba06-43597d782eb3,Inbound,Returns,Reverse Pickup Enquiry,Good,0665f864-d177-46d2-b358-c50792809cbe,,18/08/2023 06:58,18/08/2023 07:01,18-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
760917d9-cfa2-48ea-9d57-196c8b52bc42,Outcall,Returns,Return request,,2e60898b-a908-4160-a4d2-aa1eb1c3e3f7,05/08/2023 23:02,18/08/2023 16:09,18/08/2023 16:12,18-Aug-23,NAGPUR,Electronics,899,428,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
2f5a9042-5820-4add-8397-7638c34ef6ff,Inbound,Returns,Technician Visit,,e132a4bc-2f62-47f1-be41-493d33b2ad11,04/08/2023 21:04,16/08/2023 14:36,18/08/2023 18:50,18-Aug-23,HALDWANI,Electronics,1954,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
af52956d-7d45-46b7-aad3-9f078ee8fefd,Inbound,Returns,Missing,,0fd69371-7e01-4e36-ac7a-78c6cf9f5a24,,18/08/2023 14:44,18/08/2023 14:44,18-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
02a6d05f-eaa8-4bfc-b97e-f87ebdfacb03,Inbound,Returns,Wrong,,27b5fb04-687a-4dea-bbef-477e0b257adf,,19/08/2023 11:43,19/08/2023 15:30,19-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a9a14ce7-af9f-445f-ab1a-9114dc1208e7,Inbound,Returns,Return request,Support is too good ,148946cd-e152-414b-8c18-c3c25766a341,,19/08/2023 00:22,19/08/2023 00:27,19-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
995a4876-82d1-4b01-ac93-ddc843bdd11b,Inbound,Order Related,Order status enquiry,Good person ,364d0290-fb9d-466c-ac1a-d8b491d151bc,,19/08/2023 12:03,19/08/2023 12:07,19-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
9e498b04-fab7-4e9e-9997-628b9beee7af,Inbound,App/website,Issues with Shopzilla App,Superb performance tq sir,3296e60a-3ff4-463f-bd38-5e4c70a7f42f,,19/08/2023 20:09,19/08/2023 20:12,19-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
f145c332-fd2c-4c66-b081-f5ffa8efbc2a,Inbound,Product Queries,Product Specific Information,Mujhe damage produced receved hua h   babht bar retern request dal di h pr abhi tk mera pas pickup   koi call ya massage nhi aya h meri 13 bar retern request cancal ho gai h plz sir mujhe 6 mahine ho gye h paresan hote houe plz mera rifend dal do plz sir mera rifend dal do ????,b0f113c8-d86e-4ad1-9517-05ba50ae06d6,,19/08/2023 10:12,19/08/2023 10:14,19-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
575e6750-7c15-4efb-a758-8faae9c19e99,Inbound,Order Related,Seller Cancelled Order,Keep this level of dedicated customer service!,2b423345-c7eb-4298-b28b-d810814734eb,,18/08/2023 23:45,19/08/2023 00:03,19-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
d723e59c-c295-46fa-973a-5cd580615332,Inbound,Returns,Reverse Pickup Enquiry,,38fda070-ef81-4588-bff7-ab05c8eba364,,19/08/2023 10:48,19/08/2023 14:04,19-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,4
36d595a8-019d-4b9f-a25e-f6a60172fc4f,Inbound,Returns,Reverse Pickup Enquiry,,53c98197-1e61-48cf-afd9-de4665737e66,,19/08/2023 12:33,19/08/2023 13:06,19-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
a326d08b-3a13-41ad-ab7c-187be2115147,Inbound,Order Related,Installation/demo,,fce65b47-20fa-4e2d-8db1-09ab6f69aafa,,19/08/2023 18:33,19/08/2023 18:33,19-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e7f0b188-857a-497b-9670-d9a6c84e0e15,Inbound,Product Queries,Warranty related,,ea0892fd-cd3e-4858-965a-0d50b533738e,,19/08/2023 20:50,19/08/2023 20:51,19-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2e1d9f7a-a6aa-4277-853f-0d29a8c02ebe,Outcall,Order Related,Delayed,,5d88823f-fed3-4609-a488-e439af73d301,09/08/2023 10:30,18/08/2023 20:53,18/08/2023 20:55,18-Aug-23,PUNE,Home,247,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
a94ed826-bad2-42d0-be6c-9dabe680e18f,Email,Returns,Reverse Pickup Enquiry,No,13907c12-0bd9-4e21-9db5-1adb4a9b6f78,,19/08/2023 06:01,19/08/2023 06:04,19-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
29fd8ca4-b7be-4e14-a1a6-2d46cdb9cbb1,Inbound,Product Queries,Product Specific Information,,6181d1f1-4e02-4470-8efd-2726ff39b34e,,19/08/2023 06:51,19/08/2023 06:54,19-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
95679ba8-4ed8-45fc-a77e-90d2a56b212b,Inbound,Returns,Return request,No OTP came if customer want to return orders..... Otherwise it works. This gives negative impression.This is result of 2 days effort on app.  will churn if you do not accept returns.,127b77a0-f4fc-4f0b-976d-5b085eb59695,,20/08/2023 07:21,20/08/2023 07:43,20-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
35bc918c-dbfd-4247-99f8-583392e2c2c8,Inbound,Returns,Fraudulent User,,b031ff17-1ed9-43b3-9c29-9a21f33a0881,,20/08/2023 08:35,20/08/2023 08:39,20-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
19ba6533-fc15-4734-957e-a1ff0353b64b,Inbound,Refund Related,Refund Enquiry,Please change your return policy ,a694afcc-bd8f-4a72-9b5f-dbf7fe1ef7d5,30/07/2023 14:26,17/08/2023 11:44,20/08/2023 01:06,20-Aug-23,LUCKNOW,Furniture,565,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
5f284681-5e98-4e6b-98ef-d82181005d35,Outcall,Returns,Reverse Pickup Enquiry,,0329eecc-fda0-48a8-a5d8-d230e468869b,,20/08/2023 12:36,20/08/2023 14:16,20-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
5412b1d4-13a9-45a1-ba95-c58643431923,Inbound,Returns,Return request,Good,aaabc410-7a23-4989-a87b-34c2e7a1179d,,18/08/2023 11:54,20/08/2023 14:13,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
32955128-d124-431c-aa47-f8c8b33ed3d1,Inbound,Returns,Reverse Pickup Enquiry,,4ed7e091-5cbc-4d4b-9c17-9c2b87b8d110,,20/08/2023 10:23,20/08/2023 10:32,20-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8ba28d4f-c476-47c1-8baa-1e085e6758c8,Outcall,Returns,Reverse Pickup Enquiry,,6a98df72-131f-4b30-abfd-b951f8912d1f,,20/08/2023 10:46,20/08/2023 10:51,20-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
51af2c9d-01f2-4fde-ab69-bb015e4aca1a,Inbound,Cancellation,Return cancellation,,0102af54-7c3f-4d7f-957b-f34cc147d8c6,,20/08/2023 12:20,20/08/2023 12:25,20-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
5f486551-e7e3-4072-bb43-6ff963584a3c,Email,Returns,Reverse Pickup Enquiry,,5c41185c-06e6-4ae6-a2dd-fd8a2a39340b,05/08/2023 19:17,16/08/2023 11:46,20/08/2023 05:30,20-Aug-23,PATNA,LifeStyle,351,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
d42c8df7-ec08-4703-899b-f395698e3c1d,Inbound,Returns,Missing,,ca736615-f54e-40c7-a99f-9bc4326af164,,20/08/2023 15:30,20/08/2023 15:35,20-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
57c5ba62-e1dc-4e0b-930b-fd2607af1859,Inbound,Returns,Reverse Pickup Enquiry,Mai pichhale 15 dino se   tho ap   b   apna feedback   ??????,889da033-9a0a-4a0a-ad81-128cc906df06,,20/08/2023 07:05,20/08/2023 07:07,20-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f138efe3-f56c-4e48-a294-c81864813232,Outcall,Order Related,Customer Requested Modifications,Overall good,7940a72d-47cb-45f1-9ce7-0c7d4ad4f931,,20/08/2023 13:55,20/08/2023 14:05,20-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
29c7efa9-f9dd-4d04-83f0-2107ce6ff670,Inbound,Shopzilla Related,Shopzila Premium Related,,93edeaca-4991-4bdd-8379-9c4b967a0b73,,20/08/2023 18:08,20/08/2023 18:14,20-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
2551907c-cfef-464e-8a47-71a5016939eb,Inbound,Feedback,UnProfessional Behaviour,,4fc7099e-5440-450e-8ce9-9823de7e1a60,,20/08/2023 11:10,20/08/2023 11:25,20-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
728e5034-204f-4592-82d0-89d31955f42c,Outcall,Order Related,Invoice request,Good service ,14cdbed1-b58a-441b-a855-1eb8207ae67a,,20/08/2023 11:29,20/08/2023 11:36,20-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ecfc6a79-65e6-41ac-9138-f843f952167c,Inbound,Order Related,Delayed,"They are so  irritative, repeating same point again & again. Every time u r taking follow up of ur complain u hv to explain ur problem. ",83cf5e4d-afb4-4fc0-9113-7a72440c18bb,09/08/2023 19:41,18/08/2023 19:08,20/08/2023 07:43,20-Aug-23,LUCKNOW,Home Appliences,31999,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
e31d65d7-007e-44a9-9a3e-edaaf9975024,Email,Refund Related,Refund Enquiry,,cc96adc3-5d58-476d-86ac-969cee768c54,,20/08/2023 14:14,20/08/2023 14:17,20-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
61c487a6-8e88-4f73-b744-69fb7ab32eb0,Outcall,Returns,Fraudulent User,,bf22edaa-1c34-44fd-b2eb-715a20479a6f,,20/08/2023 22:15,20/08/2023 22:19,20-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
88f41e3d-398d-4eef-a0c8-d5e15cf987ff,Outcall,Shopzilla Related,General Enquiry,,43df9983-550d-4d50-9525-2ef37c00ad70,,20/08/2023 09:50,20/08/2023 10:13,20-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
381ba58f-dd3d-4f39-86f7-c417cd4dc6e6,Inbound,Order Related,Delayed,Yes,d50e47fd-30f3-462b-9a9f-a76090d3d77c,,20/08/2023 13:57,20/08/2023 14:39,20-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
a7859141-c0ef-424a-9d15-a027220003dc,Inbound,Returns,Reverse Pickup Enquiry,,237fbbab-0a99-4f43-904e-f15395d5aad6,,20/08/2023 20:01,20/08/2023 20:25,20-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
8d9aab19-b06b-4ea7-bbd8-71eda8f9255f,Inbound,Returns,Reverse Pickup Enquiry,,ab6edc46-dccb-4b4b-b240-4a2113e5800b,,20/08/2023 20:35,20/08/2023 20:39,20-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
c74cef72-bdb7-423d-a6dd-7f6501c4e223,Inbound,Returns,Reverse Pickup Enquiry,,9c12cbbf-885e-4805-be74-5365685a8ab8,,20/08/2023 21:46,20/08/2023 21:50,20-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
e00e513f-59c6-479c-8b64-7f7370f78043,Inbound,Product Queries,Product Specific Information,,bce22ce5-4014-4614-bafa-9598defe6598,,20/08/2023 08:46,20/08/2023 08:49,20-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,1
938b112f-ce28-4526-963a-df00ddaf8079,Outcall,Order Related,Delayed,,dff2b2c4-c299-4830-a7f4-a0f25a097f54,,20/08/2023 14:53,20/08/2023 14:55,20-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
886676ba-9c07-4556-a781-046664a859ff,Inbound,Returns,Return request,,5e4a0502-318c-4219-a0e3-6f01a0c80d66,,20/08/2023 15:38,20/08/2023 15:40,20-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
216c1ce3-9576-444a-989b-c39b9eb34b2e,Inbound,Returns,Missing,,40f98c05-3fa8-4ffe-86c5-74784848e60a,,20/08/2023 16:02,20/08/2023 16:04,20-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
db7d0505-2896-4269-9045-8a9827f432e9,Inbound,Order Related,Invoice request,,0d987508-efba-441c-827c-292a42aed81d,,20/08/2023 12:36,20/08/2023 12:38,20-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
24ffd99f-9e5d-4e92-a14e-0e58d8ca1303,Outcall,Returns,Return request,,1b8b4088-78ac-43f1-a4ac-f677e2cd4d6a,,20/08/2023 19:38,20/08/2023 19:39,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
10a52d5e-daed-42b8-aa1f-5d3b19885fa3,Inbound,Refund Related,Refund Enquiry,,224d8ee9-4a89-44a7-ac3f-7373459b8667,,20/08/2023 21:36,20/08/2023 21:37,20-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
85c99fc8-2e8c-445e-9d59-ce8d0fa5c989,Inbound,Returns,Return request,Fastly service Diya Karo.. time waste mat karo,cc3752fc-fbba-4fab-bee1-8d8dbfc80437,,20/08/2023 10:53,20/08/2023 10:55,20-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
455c7e06-6c6c-4c59-8e51-599ce269a0f4,Inbound,Order Related,Installation/demo,Good,4c43711c-22c1-4a2d-8112-df815d143534,,20/08/2023 21:19,20/08/2023 21:38,20-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f1a71c6e-f384-46c3-a2fc-5b7cefc20cea,Inbound,Returns,Reverse Pickup Enquiry,,ea37c659-b08d-4f58-9aa4-5f995d47f3de,,20/08/2023 19:48,20/08/2023 19:55,20-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
8b0d5bef-379c-4fab-bb63-0095d44e502e,Outcall,Product Queries,Product Specific Information,,4fc11efa-0600-4de7-9231-a1f9de236808,,19/08/2023 13:26,20/08/2023 09:09,20-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
135a7de4-97af-4719-ab23-d54efc1ec0b2,Inbound,Returns,Return request,"  support is very nice. OTP for returning a product created problem for me, since I have lost my mobile with sim card. Hence unable to provide OTP. if OTP is necessary then it can be sent to registered email id.",c6553e2f-94f3-45b0-a9bc-72d4fdbcdb81,,20/08/2023 18:26,20/08/2023 19:46,20-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
ed0d2b6f-416a-40e2-a25c-30da4a4b1b92,Outcall,Returns,Reverse Pickup Enquiry,Ok,655f54e1-3ae3-4d5d-9737-b8a9376c61d0,,20/08/2023 09:27,20/08/2023 09:39,20-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
624cfe73-f4cf-4808-8396-900bab267dba,Inbound,Returns,Reverse Pickup Enquiry,,603f21af-12b1-4236-8d06-b8a214362990,,20/08/2023 09:24,20/08/2023 09:27,20-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
956a09ae-d83e-4f8b-bf64-28bd7007788b,Inbound,Offers & Cashback,Affiliate Offers,,8d74db0f-de22-45d0-af7a-7253c3912856,,20/08/2023 11:13,20/08/2023 11:15,20-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
47594f1c-8b00-4085-9034-da8ae7c01e6b,Email,Order Related,Installation/demo,,840f07df-b4dd-440d-91aa-87b2ed6a5118,,20/08/2023 11:40,20/08/2023 11:42,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
96c9ecda-cf8f-459d-a347-9122d3d71b4f,Inbound,Returns,Fraudulent User,,0630672b-7fe8-4a49-9ca7-4f9e8b738744,,20/08/2023 17:13,20/08/2023 17:31,20-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
af3b599d-e9bb-4227-8123-0dd77ace9e53,Outcall,Returns,Fraudulent User,"I chose English as language but got connected to an executive who spoke in Hindi. She was super sharp and very good in understanding my problem and also the nuance of your ordering and pick up system. PS - I think I got a size 10 as the Asics product name is confusing Asics GT 2000-10 is the model and I ordered a size 7. It seems to a pick and dispatch issue from your end.From our side, my wife saw the shoe, brand and color but didnt see the size.FYI - We ordered the right size ( again) and got it. ",b138c00d-4e68-49d5-aaa9-c596185992bc,,20/08/2023 08:53,20/08/2023 08:54,20-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
3e7a8c74-8a9d-4bec-bdb5-41dcf7996ba0,Inbound,Order Related,Invoice request,,68a98879-f261-4b5e-baa6-21b9b8e3ace8,,20/08/2023 12:51,20/08/2023 12:57,20-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
14cffc6d-73bc-4300-88dc-25032c7cef18,Outcall,Returns,Return request,,7007304d-16ac-446c-9e86-814b67f25fe5,,20/08/2023 14:14,20/08/2023 14:16,20-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
da48fc07-5f00-4ec1-8751-bc9243beda8b,Inbound,Order Related,Seller Cancelled Order,,f1d8e545-e1a2-4c4a-ab78-068d8a79ff0f,,20/08/2023 19:43,20/08/2023 19:43,20-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
0b3cca4b-7af3-4e00-82a2-0ae1b586c0b7,Inbound,Returns,Reverse Pickup Enquiry,,a48be236-13da-414b-aa4f-786b3ff3bc15,,20/08/2023 21:57,20/08/2023 22:10,20-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
b490ca5e-474a-4747-899b-6bdd3efbd793,Inbound,Returns,Reverse Pickup Enquiry,,38608e5c-287e-498e-b89d-b5b6b6e70343,,20/08/2023 16:56,20/08/2023 16:58,20-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d67574d5-4580-4c30-93de-d81bbf32307f,Inbound,Returns,Reverse Pickup Enquiry,,d0ef1dc3-d7ee-41c7-a40b-1eb50d72f916,,20/08/2023 19:43,20/08/2023 20:45,20-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
95d5d822-3da0-4b4b-a9bf-88217bba23d5,Inbound,Product Queries,Product Specific Information,Thanks ,2ae4a0bc-5acf-405b-a9ea-7b450e2cc850,,20/08/2023 20:17,20/08/2023 20:57,20-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
8eac54d0-50f4-4603-b910-d0292f7a6fa8,Inbound,Returns,Reverse Pickup Enquiry,Mera products ka color change mila tha,24cc28ec-d66f-44b1-b45d-409e3d63843a,27/07/2023 14:31,20/08/2023 09:20,20/08/2023 09:26,20-Aug-23,MASAURHI,LifeStyle,1049,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
2d9b0912-ed22-4dda-b6c4-056b0413cc77,Inbound,Returns,Fraudulent User,Very good ,094a0e80-9b6f-4b3a-bfb8-7492b05ffb03,,19/08/2023 23:51,20/08/2023 00:01,20-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
51b2aca6-4b8a-4f24-9e0b-9ad4bd6af6c8,Inbound,Order Related,General Enquiry,,94c3d5d9-8e6d-44e8-91e9-b8f7cbb68ec4,,20/08/2023 07:04,20/08/2023 07:05,20-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
1f011276-4690-444d-9ca7-7efb30c3f27a,Inbound,Returns,Service Centres Related,,80cd093a-ad24-4f0a-a6a1-e6a86bac37f9,,20/08/2023 10:40,20/08/2023 12:51,20-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
91ff417f-c2a4-4ba2-b4f2-ea4d76145e48,Inbound,Returns,Missing,This customer care executive communication skills was better other shopping app customer care executive ,6c40ca38-68d8-424f-a946-5db0bbbbe79a,,20/08/2023 11:32,20/08/2023 11:36,20-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d26b9160-e0bd-477a-8771-8b90e37dcc9f,Inbound,Cancellation,Return cancellation,,b245ae9a-c3c7-48a6-88de-72e462acf50e,,20/08/2023 19:30,20/08/2023 19:32,20-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0ca0ea0e-ca41-45de-a03e-7af1a587fdfe,Inbound,Returns,Fraudulent User,,3f9c89de-0589-4112-8bf8-29a4b00c2223,,20/08/2023 07:45,20/08/2023 07:47,20-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
80795770-0cbf-478a-91a0-81582d4aa080,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,772ca524-034f-4d20-95c6-bd178f9471cb,,20/08/2023 22:54,20/08/2023 22:59,20-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
5bc065cd-15f6-400e-968b-f4145c86e2cb,Inbound,Order Related,Installation/demo,,7cc69bdc-683f-4727-b631-74ebf8408eb5,,20/08/2023 23:17,20/08/2023 23:21,20-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
5abfab64-10b9-4bc8-a4b0-5ace872312e4,Outcall,Returns,Wrong,,ba936a5f-0064-43cd-88e1-ed5aa114eecd,,19/08/2023 14:59,20/08/2023 08:02,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
f0e65646-9676-4871-8dfa-6f2e144de4f0,Inbound,Returns,Reverse Pickup Enquiry,Worst experience ,e77bb91a-a2ed-4239-ba05-47658fbbe99f,,19/08/2023 22:03,20/08/2023 10:38,20-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
00842490-c13a-4b6b-957f-ee726b0d3eab,Inbound,Order Related,Delayed,Good customer care staff,64efd3bc-e91b-4b7a-a162-2050b95ac412,,20/08/2023 11:36,20/08/2023 11:37,20-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
ca9d06d1-d936-40f0-bd9d-e853dd5b1528,Outcall,Returns,Missing,Nice customer service ,23082580-dfb1-48b3-9d01-5a10b120f312,,20/08/2023 17:03,20/08/2023 19:40,20-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
105d4026-c1d3-45b3-95cb-7edf674d0b2d,Inbound,Returns,Reverse Pickup Enquiry,,7b3eaa85-5553-4c4a-a91e-4ac526c2883a,,20/08/2023 21:01,20/08/2023 21:03,20-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
d8ea2bf2-0639-46d9-a20b-33820dd1ec73,Inbound,Order Related,Installation/demo,,34645742-1b6c-4a2e-8761-33fb89b4aacd,,20/08/2023 11:48,20/08/2023 11:55,20-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1ca84983-5fe3-4b06-ae7b-4b8e897bb008,Inbound,Returns,Return request,,0646a7af-0aee-4425-a52d-8e1c50f02309,,20/08/2023 15:19,20/08/2023 15:25,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
547215eb-e7cb-4728-9056-5c3fdf0714c1,Inbound,Returns,Reverse Pickup Enquiry,Nice experience ,689e16f9-2e5a-4c23-b646-6193fd4f0903,,20/08/2023 19:31,20/08/2023 19:32,20-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
6af65712-ecdf-4ca9-9648-89baaea826f6,Inbound,Returns,Reverse Pickup Enquiry,,cf600ade-be76-4a43-b448-1e0b589d488b,02/08/2023 00:03,17/08/2023 09:38,20/08/2023 09:22,20-Aug-23,HAJIPUR,Electronics,821,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
667dfbbf-8bde-4653-9229-9550926a32e0,Inbound,Order Related,Delayed,,da4e8ab1-c0ac-4b50-9893-dda8133aef05,,20/08/2023 09:11,20/08/2023 10:34,20-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
1d4dd809-c5dc-4fe3-a8c6-8c3ec29e1e59,Inbound,Returns,Missing,,43f82deb-ef18-40d1-aa39-a59fd458f02f,,20/08/2023 15:33,20/08/2023 15:35,20-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
ff1ec2be-fd64-4118-98e6-bff992688b85,Inbound,Order Related,Delayed,,2e131724-ddc2-488e-91f7-f6593933a9ec,,20/08/2023 11:28,20/08/2023 20:25,20-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
fbfcde4a-6ef4-4993-8b06-f017953d5934,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,0d9710b5-cd15-492b-8a61-aab23f63433a,,20/08/2023 17:37,20/08/2023 17:50,20-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
75fbbcfc-a0ad-4354-aa76-be441aa3e9c8,Outcall,Returns,Fraudulent User,,449cafb5-d990-4279-99ec-864a984745e7,,20/08/2023 15:26,20/08/2023 15:26,20-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
93eaa3f2-e6dc-4eb5-829a-b0f69d8c8a1c,Inbound,Returns,Return request,,c10a13ac-f183-4893-998f-25918bc36bfd,16/08/2023 07:00,20/08/2023 12:19,20/08/2023 12:34,20-Aug-23,BHANDARA,Electronics,3099,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b1375a37-a5bb-40f8-8ab8-1394b086b44f,Inbound,Shopzilla Related,General Enquiry,Usage charges applicable in Shopzilla pay later policy is worst  A better customer would use SuperBuy Pay Later,cad27ff2-4416-4460-af18-f3b942cea756,,20/08/2023 10:30,20/08/2023 10:32,20-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
79125e0e-d649-4d13-82f3-8e79ceb7df90,Inbound,Returns,Reverse Pickup Enquiry,Good,2ad5cf91-eb62-4ea9-86ae-bc760ab8aaf3,,20/08/2023 12:53,20/08/2023 12:57,20-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
974cfc48-9e48-430b-ab56-83925a6621c2,Inbound,Returns,Reverse Pickup Enquiry,,a5c8a1ca-4b36-4737-84c2-6aac5b04a73c,,20/08/2023 17:16,20/08/2023 17:17,20-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
ccbd9824-c1c8-4004-8b06-c44bf10ba365,Email,Returns,Reverse Pickup Enquiry,So good,34b8a476-e580-46ee-8f09-7074b2f30956,,20/08/2023 10:54,20/08/2023 10:55,20-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
cf21d46c-414b-4799-9d06-dc749d206d6d,Inbound,Cancellation,Not Needed,,2dfb4a08-9fb0-45a2-9ad6-7668ae44279a,,20/08/2023 23:05,20/08/2023 23:17,20-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
c48722b6-e444-427e-b650-e24794a0f012,Outcall,Returns,Return request,,1c54002f-69b2-4102-a424-31ce110328e9,,19/08/2023 14:57,20/08/2023 08:29,20-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2941bd7d-907d-4c5f-888d-f91689e98e7b,Outcall,Returns,Fraudulent User,Improve availability of information in the app/website itself and make access to the customer service more easy and efficient with less time,9eafc8e2-0885-422d-be4d-763b84de0d90,,20/08/2023 15:55,20/08/2023 15:58,20-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
ebf3d045-6b52-45cd-b09d-da0e04faeaea,Inbound,Shopzilla Related,General Enquiry,Bahut   di ,d4a47040-dcb2-44d7-a825-3ac2e018c856,,20/08/2023 10:01,20/08/2023 10:05,20-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
b2012e1d-961c-45eb-b720-0cff842c4acd,Inbound,Returns,Reverse Pickup Enquiry,,b75bcb3d-7e0f-414c-a34a-d1424228d211,,20/08/2023 07:07,20/08/2023 07:11,20-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
9754a158-2ce4-4444-bb75-929c1e5ac08f,Outcall,Returns,Reverse Pickup Enquiry,,e2d5b5f9-f409-483d-baa6-14afa0d7099f,,20/08/2023 08:31,20/08/2023 08:32,20-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
93348588-d2b2-4f1a-a688-6add974e8e95,Outcall,Returns,Reverse Pickup Enquiry,,143bcf1a-68e0-42fd-a5aa-24f1d3632c31,02/08/2023 23:28,20/08/2023 17:35,20/08/2023 17:56,20-Aug-23,UNA,Electronics,1999,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
06230109-2c5f-4179-b5d3-92e32e846594,Inbound,Returns,Reverse Pickup Enquiry,NYC ,08fcb2c5-c1d0-4626-b325-44614248ae4e,,20/08/2023 14:51,20/08/2023 14:54,20-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
bf03922a-6e71-428d-b79d-2f561d7984ed,Outcall,Returns,Reverse Pickup Enquiry,,ccf37519-778b-412d-a5b0-3c2eabb1ceb2,,20/08/2023 07:49,20/08/2023 07:50,20-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4ed20879-46e3-4025-9b9b-ffe43a0a5f1b,Inbound,Returns,Reverse Pickup Enquiry,,3392b03f-4959-4aab-8c43-425bcebb4fd8,,20/08/2023 18:29,20/08/2023 18:33,20-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
dbaa7608-e366-4088-9179-59d8bf1f4ec6,Email,Refund Related,Refund Enquiry,,3994aaa8-d1fa-4214-9b1f-21160474e489,,20/08/2023 14:03,20/08/2023 14:12,20-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
4f523ba1-b7d8-4b78-8656-04cc07e3a75a,Outcall,Returns,Reverse Pickup Enquiry,,340a39d8-e68f-4b52-956b-d5e65e7c5e1b,02/08/2023 15:52,20/08/2023 07:32,20/08/2023 08:53,20-Aug-23,SIKANDERPUR,Electronics,499,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
0dbdfb8b-3e3a-45fc-88f2-1291f6d0db3d,Inbound,Order Related,Installation/demo,Deadline was extended twice and I was given wrong information earlier.I was communicated earlier that the installation would be resolved by 20th.Shopzilla app shows false information that the product is already installed.,650f364c-be8e-4282-82e6-eb78eb40cb3e,03/08/2023 12:07,20/08/2023 20:29,20/08/2023 20:30,20-Aug-23,FARIDABAD,Furniture,3799,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,2
824c3e01-5ae8-436e-8258-f8266c8a26c6,Email,Feedback,UnProfessional Behaviour,No,851489e8-e67f-47fb-8844-4ee2fc424492,,20/08/2023 11:49,20/08/2023 11:50,20-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
5e84e303-ca2f-4434-b840-a12ef43f61c9,Inbound,Order Related,General Enquiry,,c16a22da-05a2-4ab1-a7d7-a8607dbbebb8,,20/08/2023 12:38,20/08/2023 12:40,20-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
30d46eb6-6732-478d-ae18-ac6f305f185d,Inbound,Order Related,Order status enquiry,,50819bf0-e507-4121-a708-dd2635ade70d,,20/08/2023 15:28,20/08/2023 15:32,20-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
22a86009-78ad-4fd2-add8-861e47ab567a,Inbound,Returns,Return request,,414c0688-adaf-4123-b342-e8bd2c050638,,20/08/2023 19:04,20/08/2023 19:08,20-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
79900454-1611-4862-a74b-6f5f02221683,Inbound,Returns,Reverse Pickup Enquiry,,0189c372-185e-4015-9694-7253567de4c2,,20/08/2023 18:20,20/08/2023 18:38,20-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9c596f48-3482-4ebb-a015-d019f5c64feb,Outcall,Cancellation,Not Needed,,869bb654-774f-4c22-afaf-305c1b73651a,,20/08/2023 21:39,20/08/2023 23:45,20-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
bced5519-8e6c-4bad-b37b-b9b386f21d9c,Inbound,Returns,Fraudulent User,,53fb0f7a-626c-4df1-95fe-413f51dfd2ec,,20/08/2023 10:12,20/08/2023 10:13,20-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
339c376a-c9c8-49fd-b68d-ee78876dcdfd,Outcall,Product Queries,Product Specific Information,More features to reach out customer support easily.,219ed851-ed5a-4983-9814-cad9acadae3b,,20/08/2023 21:50,20/08/2023 22:39,20-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
405ea0d6-cc74-40f4-aed4-a53d95a99a50,Inbound,Returns,Reverse Pickup Enquiry,,c4827369-29ab-41fe-923a-a68f804b85ae,,20/08/2023 23:02,20/08/2023 23:22,20-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
91eaf445-06e7-464d-a80c-b836b9ec45a5,Outcall,Returns,Reverse Pickup Enquiry,,2a6fec43-d4b2-4412-be37-85340bfeebeb,,20/08/2023 14:24,20/08/2023 14:25,20-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,2
3c4578b4-f092-4e1a-a3e8-7fc082f0c977,Inbound,Refund Related,Refund Enquiry,Thanks for helping ,668c5b18-41e5-41eb-8ad5-6377eead91cd,,20/08/2023 18:27,20/08/2023 18:28,20-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
de52e976-60ae-442e-8b15-86667fd17f9d,Inbound,Order Related,Installation/demo,Plz acsept your Request ,38179861-265a-4997-9df0-c90588fd4ca4,09/08/2023 21:12,19/08/2023 10:54,20/08/2023 01:39,20-Aug-23,POKARAN,Home Appliences,10499,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a9250594-af1a-42d7-b920-b9d23d6a270d,Outcall,Order Related,Order status enquiry,,4a1e86df-ef1e-42d5-b441-5f6425675ec9,,20/08/2023 22:26,20/08/2023 23:00,20-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,1
8427d094-b6a4-4b12-8e8f-49c2fc8fec0e,Inbound,Order Related,Customer Requested Modifications,Good,eab57ccb-44a8-4560-a0be-964be97dcd60,10/08/2023 11:49,20/08/2023 15:56,20/08/2023 15:58,20-Aug-23,KALOL,Books & General merchandise,245,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
45b94c71-3019-4c5e-8ab5-d17b6428420b,Email,Order Related,Delayed, Nice good ,4af8d7cb-b376-4202-a3a0-6c78c2d78d2d,,20/08/2023 09:42,20/08/2023 09:46,20-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
3bd049d3-386b-4c51-a8a5-bcc175cf8dfc,Inbound,Returns,Return request,,bcefe41b-f221-44d6-8af6-8fb5403de38f,,20/08/2023 08:59,20/08/2023 09:01,20-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
aa7c84b8-c1c2-4bd0-b3e1-50fdd52e0b04,Outcall,Order Related,Order status enquiry,,ca7599a1-4a09-49d4-b4a6-219325ce8fbe,,20/08/2023 12:38,20/08/2023 14:18,20-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
b513b780-5572-4ac2-bc97-60891506ad78,Inbound,Returns,Reverse Pickup Enquiry,Good customer service ,37dc8433-62b2-4726-b5dd-d3692b3f0848,,20/08/2023 12:00,20/08/2023 12:06,20-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
0b215335-b55f-4c5e-8618-95b034efedda,Inbound,Returns,Reverse Pickup Enquiry,,24dee767-27ab-4f66-9d06-48f500552cb6,,20/08/2023 13:29,20/08/2023 13:29,20-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,4
0ac50ffa-de0e-4a83-9fec-987f38f51c40,Email,Order Related,Delayed,strive to be the best in the market ,87689790-4a3a-4df8-96e3-6396bb55b16b,,20/08/2023 07:37,20/08/2023 07:41,20-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
31c581fa-b6c2-4d62-bd55-7333469c7d95,Inbound,Returns,Reverse Pickup Enquiry,,136364f0-a69f-4a49-85fa-aaa0eb778d1a,,20/08/2023 10:41,20/08/2023 10:51,20-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
61a56c48-7d49-403d-a960-08e328600d17,Outcall,Returns,Damaged,,505add8b-ec52-4e26-a9fb-e77b647bee09,,20/08/2023 16:18,20/08/2023 16:24,20-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
0af1bdb2-e7ad-41d7-855d-e64c7eae00bf,Inbound,Returns,Fraudulent User,,c7bbf051-054d-4188-8ecc-ac38ff954b8a,,20/08/2023 18:57,20/08/2023 19:00,20-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
c46a8963-8668-4c69-8bc3-f9c17f855e01,Outcall,Returns,Wrong,Thanks you madam ????,7068b204-48de-4b11-b01e-55928ccc1e02,10/07/2023 16:30,20/08/2023 10:20,20/08/2023 11:09,20-Aug-23,JHARSUGUDA,Electronics,3099,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
003e95b2-7d5e-4ad6-a356-864451fcfe49,Outcall,Returns,Reverse Pickup Enquiry,Return policy acceptance questions has to be reviewed and revised based on customer complaints. ,a652f342-6066-4511-8555-a55bedfbbdbd,,18/08/2023 21:42,20/08/2023 07:41,20-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
cf36aad2-a938-451a-989a-a875331b06f1,Inbound,Returns,Reverse Pickup Enquiry,Particularly this product appears to be a scam of dumping used product from foreign country. Kindly conduct detailed research and take necessary action ASAP. ,f1c73c7a-16d1-4504-b0c5-464c19445edb,,20/08/2023 10:59,20/08/2023 11:03,20-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
6aa46e0f-0489-436f-9d69-6b015a5678fc,Inbound,Payments related,Payment related Queries,,3bfa493a-7900-4ef1-9a7e-3ef977106b17,,20/08/2023 13:10,20/08/2023 13:17,20-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
74242148-4a34-4bb2-934f-1f47b537d027,Inbound,Shopzilla Related,Signup Issues,,95d39908-4092-4749-923d-22fd4fcaf9b6,,20/08/2023 22:09,20/08/2023 22:16,20-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
295daac7-1629-4352-92f4-b2bde504f6df,Inbound,Returns,Reverse Pickup Enquiry,,b3f3ac66-8c66-4f97-96c4-9abf0cd29d59,,20/08/2023 02:03,20/08/2023 02:07,20-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
59263088-b037-4ec0-b12c-108d0119d73a,Outcall,Returns,Missing,Good ,56ddda1f-b20f-46c9-a6a6-e637110ab3c7,,20/08/2023 20:56,20/08/2023 21:01,20-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
03c47b64-ac4e-454b-8f89-9496b4949833,Outcall,Product Queries,Product Specific Information,Faltu person..doesn\u2019t solve my problem ,4bdeb4d2-b2e6-437d-9b73-2bb765e8e811,,20/08/2023 10:35,20/08/2023 10:38,20-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
4884698d-7326-4b84-8821-99792bd4b2c3,Inbound,Returns,Reverse Pickup Enquiry,,40155594-1bba-461b-b8ef-d0708673acbc,,20/08/2023 16:11,20/08/2023 16:13,20-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f6f0e612-54b6-468c-95fe-6d194bdc43d7,Outcall,Returns,Technician Visit,,264fcf04-df35-487d-b202-f9ce43aecec2,,20/08/2023 18:13,20/08/2023 18:58,20-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
e1ee51aa-2ed1-4c50-a0d8-fac7fabd3750,Email,Order Related,Installation/demo,TV ka awaaz  ,0983c3aa-d414-42aa-9b8d-8ec4e960315e,,20/08/2023 19:10,20/08/2023 19:23,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
fdc83f74-3182-455e-846f-1acdf007b94d,Inbound,Payments related,Wallet related,,0074f0c3-7fe3-433d-a640-4085b2badc4e,,20/08/2023 20:17,20/08/2023 20:27,20-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
d5ac2372-2669-4426-9769-bb8c5950e2ca,Inbound,Returns,Reverse Pickup Enquiry,,f5dc0037-52eb-4a5c-9c78-d69f652b99b2,09/08/2023 08:47,20/08/2023 12:00,20/08/2023 12:12,20-Aug-23,KOLKATA,Electronics,499,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
2c03bbfb-0738-4fd9-85c4-0d3f932b4b07,Inbound,Returns,Reverse Pickup Enquiry,,749d5129-b1e8-4994-97a8-e41beb9fdc1d,,18/08/2023 20:21,20/08/2023 10:56,20-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,2
39e390ee-28fb-44e5-ac83-83780e8dbd7a,Inbound,Order Related,Delayed,,8fe48d86-591e-4ea2-8569-9e216330411b,,20/08/2023 05:37,20/08/2023 05:38,20-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
4ada0515-edd6-4bff-9dd2-c53df1be3885,Inbound,Returns,Reverse Pickup Enquiry,wery good natcher ,9e161d7c-8150-47c6-8408-7b954b9cb112,,20/08/2023 16:06,20/08/2023 19:19,20-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
898d4713-1879-4974-863d-8163c1bde1a2,Email,Returns,Wrong,,4432b643-c37d-448b-976e-7a1f2cc243bc,,19/08/2023 22:16,20/08/2023 10:09,20-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d502f4bc-9d80-4d72-bc3e-acda7f4fa05d,Inbound,Shopzilla Related,Signup Issues,Amazing experience ,e62b27c4-f56e-4b97-a71e-cffb34372d76,,20/08/2023 11:44,20/08/2023 11:44,20-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
d8c261b6-c047-49cf-aa94-888f9e0b07e0,Inbound,Returns,Reverse Pickup Enquiry,,50e78f89-e57a-4e1d-8688-cb1b8fd6ed9d,,19/08/2023 23:25,20/08/2023 08:35,20-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7b03a496-dc32-47fd-96e1-e3ee0aaebc13,Inbound,Returns,Reverse Pickup Enquiry,,6d87fcc5-7a2e-4fb9-9235-5c7cebe73328,,20/08/2023 16:04,20/08/2023 16:09,20-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
c98ba1f8-2f98-4b56-b386-b4adfee6cd21,Outcall,Order Related,Installation/demo,,162fc175-fa2c-4277-9d33-8566526a3d66,,20/08/2023 11:47,20/08/2023 11:49,20-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
a4887edb-e1b7-4079-9397-610a2fac8f43,Inbound,Product Queries,Product Specific Information,,4ba479f0-f2b5-4696-9b9f-db1d7c3b67f9,,20/08/2023 12:13,20/08/2023 14:35,20-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
5ef06d36-bc3a-4142-9fe9-5aeb1d0da2c8,Inbound,Product Queries,Product Specific Information,,499bde49-f927-44d9-925a-94a2b9b14456,,20/08/2023 15:20,20/08/2023 22:01,20-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
b403f281-56e2-452a-9e4d-6f6c1d31ad1e,Inbound,Returns,Reverse Pickup Enquiry,Please check quality ,5ed446b5-7fc0-49e6-87f5-a0973aa994c4,,20/08/2023 09:10,20/08/2023 09:24,20-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
c1cbb97b-1a02-4b6d-b8e7-52b669f40104,Inbound,Returns,Return request,,79b8ddaa-bccc-46fc-88ea-a963fe11fa6f,,20/08/2023 10:27,20/08/2023 12:13,20-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a926e51d-e7a2-4b15-8e17-02e1d1b75269,Inbound,Returns,Reverse Pickup Enquiry,,46565fda-389f-4530-bdd0-17b0a400c5b9,,20/08/2023 11:23,20/08/2023 20:14,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
b44412a8-17b1-485a-a25c-05a4c67dde37,Inbound,Order Related,Customer Requested Modifications,nice,2cdb9f19-82e2-4ce7-84fe-0ba141446fdf,,20/08/2023 16:48,20/08/2023 16:54,20-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
d065e5ae-bb1b-4292-b55e-d0fcd825079a,Outcall,Returns,Return request,,ab7a3201-6016-43af-be2d-42800d182e75,,20/08/2023 18:35,20/08/2023 18:37,20-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
c2f00c50-f571-4c30-8ce3-191eb471dc9e,Inbound,Returns,Reverse Pickup Enquiry,Thank u for solving my issues.Happy with the Shopzilla executive.Excellent job,47e5f819-cdb8-465d-8889-1428a0339cf8,,20/08/2023 12:52,20/08/2023 12:54,20-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
6a8a8111-b1a6-4c00-bde9-080876eb8125,Inbound,Returns,Reverse Pickup Enquiry,,3111415a-e7f4-4da0-9227-2b5b1f364dd0,,20/08/2023 13:23,20/08/2023 13:27,20-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
264f27ec-93fd-4c2e-b8b5-778a1aa1bcfa,Inbound,Returns,Reverse Pickup Enquiry,,e72eb09d-b3e0-4961-acab-8bc5a9d226d3,,20/08/2023 15:01,20/08/2023 20:37,20-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
e69f0d7d-abab-4aba-aa6f-87e1e4660fcf,Outcall,Order Related,Delayed,Good response ,bd53199c-ae56-4e6c-8972-12cc9e53fdc7,,20/08/2023 19:25,20/08/2023 19:30,20-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
069caf9d-52fb-4e4c-83b9-3dbce40d3533,Inbound,Order Related,Delayed,,50802f2a-d737-4920-904e-5ae449f14eeb,05/08/2023 10:35,19/08/2023 20:59,20/08/2023 01:01,20-Aug-23,PUNE,Electronics,15999,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
365fd090-0c8a-44d6-927d-a67729a50dfb,Outcall,Returns,Wrong,,667542d5-b6e4-40be-b0a5-18c468b039fd,,20/08/2023 17:07,20/08/2023 17:10,20-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
f7f48e73-faa0-46b8-92d0-a0f054edab35,Outcall,Returns,Reverse Pickup Enquiry,,0949e2ba-ad13-4a37-b558-fa1aa6883d50,,20/08/2023 18:29,20/08/2023 19:40,20-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3928057d-7cdb-49ac-a817-a92532c8cfea,Inbound,Returns,Service Centres Related,,73fa5045-40ba-451d-8ce0-fb4d97b131c6,07/07/2023 17:06,20/08/2023 22:05,20/08/2023 22:09,20-Aug-23,BARASAT,Electronics,999,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
d05c57db-7c15-404c-8bea-e48db206381f,Outcall,Returns,Reverse Pickup Enquiry,,c90a771d-ac8f-4d79-8e8d-6fbb6a1ed5f3,,20/08/2023 10:17,20/08/2023 10:25,20-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
b1eab5f1-d584-40e8-af05-d19e328bd187,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,b387f7e8-f4d6-4840-acd2-9301ec2d311a,,20/08/2023 19:09,20/08/2023 19:11,20-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
db23753a-8952-4463-bff1-03e6665df10b,Inbound,Returns,Return request,"Customer care executive was very polite, has all the information required and most importantly was working with zeal and loving her job. May she get better opportunities with the time.Please convey my best wishes for her future.",68703c03-965c-4575-80be-590fdb7cfff1,12/08/2023 15:58,20/08/2023 22:56,20/08/2023 22:58,20-Aug-23,GREATER NOIDA,LifeStyle,1319,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
7a1e3d24-21a7-49df-9701-998ff692f5ea,Inbound,Returns,Reverse Pickup Enquiry,,40a44953-c6aa-4cae-b5c6-c349ce8379fd,,20/08/2023 18:31,20/08/2023 19:46,20-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
d674fa7c-963a-4696-a9d5-a258943ddaff,Inbound,Refund Related,Refund Enquiry,Good,6f8377de-2488-4b59-bc3c-6a2e63bfbc05,,20/08/2023 16:43,20/08/2023 16:44,20-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b28ad64f-f897-4296-88b5-0c450a46bbb0,Inbound,Returns,Damaged,,c3e15e2b-daf8-4c2f-a08c-cb683a36f01c,,20/08/2023 13:33,20/08/2023 16:04,20-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e7f06ec4-1154-40ee-86b6-1d761e59294f,Email,Order Related,Delayed,Nice,6378178a-8e2d-4039-b730-8df3c8974b7f,10/08/2023 06:21,20/08/2023 12:54,20/08/2023 12:55,20-Aug-23,W26,Mobile,6499,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
f54cb9a9-b7cf-4f28-a1fc-eab64299148d,Outcall,Returns,Fraudulent User,,21db2e8c-872e-42d2-b3b0-ff6383f2e900,,20/08/2023 09:02,20/08/2023 09:04,20-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
4c8bc93a-3078-4883-b821-42da997b91eb,Inbound,Returns,Reverse Pickup Enquiry,,4e2e83be-38f3-4dd1-8c39-e3cf7515cf2e,,20/08/2023 11:02,20/08/2023 11:11,20-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
cb991177-e459-440c-8964-9800d37d6353,Inbound,Returns,Wrong,,b801dc70-abf4-449d-a937-d10edf9e47cb,,20/08/2023 13:20,20/08/2023 13:23,20-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
cf08a315-6ae2-44c2-813e-4106f60fc049,Outcall,Returns,Wrong,I have a very great experience with Shopzilla and ur family....love u much all....thanks,7243f42f-a9f3-4019-a0da-eaa5f954c2b1,,20/08/2023 22:05,20/08/2023 22:06,20-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
686f9923-ac64-47a8-9f5c-d983e30ea12f,Inbound,Returns,Fraudulent User,Very nice customer service and executive.my faivrot shopping centre of Shopzilla ,30101be6-8ac5-471d-a4c7-2bd27d29850d,,20/08/2023 09:42,20/08/2023 09:48,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
e9384587-87b3-4fd2-aa22-77fc0b956462,Outcall,Returns,Missing,,bc334c3a-d56b-4bf2-9a48-46c4e1bd1bd8,,20/08/2023 21:13,20/08/2023 21:16,20-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
ea04026f-3f3e-4227-9b6b-0f325f2a744e,Inbound,Order Related,Installation/demo,Overall experience is well??,844d97ca-88aa-4cd1-a2eb-f99f5781f9b6,,20/08/2023 08:59,20/08/2023 09:08,20-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
34367eb9-6af9-4fc3-b57c-8091c3ce4207,Inbound,Order Related,Invoice request,,1143f75c-e9ab-43f5-91c6-b85587098d2f,,20/08/2023 09:13,20/08/2023 09:54,20-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
9a23d79c-8d33-4873-8ac6-af37b0f02af4,Inbound,Returns,Reverse Pickup Enquiry,,36fd6a57-266d-479c-9f09-45708f03c71e,,20/08/2023 16:39,20/08/2023 16:43,20-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8aff3e7d-426a-4daf-88fb-b23b3c3943ec,Inbound,Returns,Return request,my problem solved,2c304284-32fd-4449-ab90-114e0a4de2f9,,20/08/2023 12:35,20/08/2023 12:42,20-Aug-23,,,,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
35b58106-f1c4-4044-b300-47803bf50540,Inbound,Order Related,Delayed,Worst experience ever,3b17be61-8b7e-4bd8-a2bd-215a71e4da46,25/07/2023 15:33,19/08/2023 07:18,20/08/2023 17:40,20-Aug-23,BIHAR SHARIF,Books & General merchandise,118,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
cbf131b3-7461-439a-b6ae-960e7553dcc0,Outcall,Returns,Reverse Pickup Enquiry,,878d177f-d608-41a0-ad30-1ee649016468,,20/08/2023 16:33,20/08/2023 16:36,20-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
5fd6679d-ba20-4a3f-b6ab-178c783761a8,Inbound,Returns,Reverse Pickup Enquiry,Please return this product quantity is not good ,f0034659-605a-453c-8f57-fc26710b3de5,,20/08/2023 09:09,20/08/2023 09:25,20-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
561784fd-6896-43c7-ba07-d3c41f5e79b8,Inbound,Order Related,Installation/demo,,8014560b-76fc-4211-ab14-17cbc47f459e,,20/08/2023 10:47,20/08/2023 10:53,20-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
1f722896-e6e8-4557-bc85-48015feadd18,Outcall,Returns,Return request,,387de6ee-34cf-4293-8d0c-02a372c309a0,,20/08/2023 10:51,20/08/2023 10:52,20-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
9530336f-c719-42b9-87d3-02f5afda5d5d,Inbound,Returns,Reverse Pickup Enquiry,good,0c74334b-70f1-46d2-923d-d97b6fc1c9a1,,20/08/2023 14:33,20/08/2023 14:36,20-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
321fe58e-ea86-4fd4-9944-d82f4025f11c,Inbound,Returns,Service Centres Related,Customer support misguide wrong update,183cae31-1750-4249-b385-ca4ebf0c2a6c,,20/08/2023 21:37,20/08/2023 21:41,20-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
01e3601c-d3a3-4f8f-9353-794242dd583e,Inbound,Returns,Reverse Pickup Enquiry,  good girl,ff9bd454-c56a-406d-8ad0-f6d828c2d944,13/07/2023 15:40,20/08/2023 21:31,20/08/2023 21:33,20-Aug-23,GIRIDIH,LifeStyle,1865,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
3defcd8c-2c81-4d4a-a0e9-3e64b822da40,Inbound,Returns,Return request,,30f6d768-d0ba-41e3-9b13-8118e07535d6,,19/08/2023 21:48,20/08/2023 17:03,20-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
e03d8da0-f72d-435b-ac41-91c771cea05a,Inbound,Returns,Reverse Pickup Enquiry,,044cca7b-6cbb-420e-a09e-7c60c3286e99,,20/08/2023 11:31,20/08/2023 11:34,20-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
350c3db2-453e-4743-ba41-d0afea97b436,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,cd484d28-8a28-4cb4-9f0e-680bd0284ab7,,20/08/2023 12:04,20/08/2023 12:07,20-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
7c2d8d84-c814-4dc0-93ad-97cb2e6337dd,Inbound,Order Related,Installation/demo,,86dd526e-5553-4282-ba1e-d3b8aa73e01e,,20/08/2023 15:39,20/08/2023 15:52,20-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b6d5cc75-04b6-437e-8e11-9d9e051c3432,Inbound,Returns,Reverse Pickup Enquiry,There should be a time slot to receive the call from Shopzilla whenever we raise an issue or ticket. ,345ab2e8-f1a8-42bc-9dd6-d8b5ed641743,,20/08/2023 22:44,20/08/2023 22:45,20-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
5d21cd08-c74c-4d6d-9474-195d77fcf270,Inbound,Returns,Reverse Pickup Enquiry,,41de1ba2-9e07-4ec2-9dc4-d1480c890159,05/08/2023 10:00,20/08/2023 21:21,20/08/2023 21:58,20-Aug-23,CHANDAULI,LifeStyle,328,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
f53c270a-50e1-413e-9004-f71a449758c8,Inbound,Order Related,Delayed,,fed10e3f-86c8-419f-81b5-05c3571ba1f2,12/08/2023 12:08,20/08/2023 11:18,20/08/2023 17:15,20-Aug-23,LUCKNOW,Books & General merchandise,299,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
a331e978-c5a4-4ac9-bd30-296d8fb164fd,Inbound,Order Related,Delayed,,ffdd2dec-24be-4224-99c0-a37eb256958e,,20/08/2023 22:23,20/08/2023 23:16,20-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5190ed68-7ef0-4e7d-8510-cd5a17da74e3,Inbound,Onboarding related,Seller onboarding,,ba10633b-d84d-461b-afc4-6be3478d17be,,20/08/2023 00:33,20/08/2023 00:40,20-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
6578ff0d-bc89-4985-ac66-f845621c9b57,Inbound,Product Queries,Product Specific Information,,80a83026-7a08-4518-a811-32e0fe6df987,,20/08/2023 11:10,20/08/2023 11:23,20-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
e34742e3-f621-4e73-8dac-45dfedab7436,Inbound,Returns,Reverse Pickup Enquiry,Good ,b259b486-9a79-4a56-8f05-a85dcc70cdfd,,20/08/2023 07:58,20/08/2023 07:59,20-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1ed47f91-cb2d-4538-b644-5d90f9ade7e7,Inbound,Order Related,Delayed,,9028120f-4e03-42cc-9860-b3e717f6a08d,,20/08/2023 20:01,20/08/2023 20:03,20-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5c3080fb-6580-456b-be67-92328d08a039,Inbound,Order Related,Delayed,,08f866e7-b1ef-41c0-94bf-8e702271332f,10/08/2023 23:12,19/08/2023 01:03,20/08/2023 11:47,20-Aug-23,HIRIYUR,Home,838,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
f554c880-e52f-4e23-8776-2438c2cc034b,Inbound,Returns,Reverse Pickup Enquiry,Blacklist all the fraud sellers based on complaints ,1edf31ee-2184-4a97-86ad-dbcc065323f2,,20/08/2023 15:45,20/08/2023 17:41,20-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7a142a79-e0fd-4918-b98e-39d5c5a61647,Inbound,Order Related,Delayed,,e30a17dd-85c0-4f8f-9390-3ae01f052693,05/08/2023 20:29,20/08/2023 15:20,20/08/2023 15:45,20-Aug-23,JAMMU,Home,7346,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
3a4ca3d5-b49e-43fb-853d-596604705b22,Inbound,Returns,Missing,,9ed9c18a-5c1b-4bc8-ae9b-62a097e6f8d9,,20/08/2023 11:57,20/08/2023 12:03,20-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
43ab7391-0989-4127-ae67-7b0fc833e96f,Inbound,Returns,Reverse Pickup Enquiry,Osm,bc33c945-0585-439a-a047-631e0e81fb39,,20/08/2023 12:38,20/08/2023 12:52,20-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4baa73e1-c4f3-46dc-9933-1ee8c3cdf35f,Inbound,Shopzilla Related,Account updation,,17daac40-f767-48d4-a365-bba4d2a80484,,20/08/2023 02:55,20/08/2023 09:56,20-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
49f13a1e-ae77-4001-971b-17d607439cee,Inbound,Order Related,General Enquiry,Do something about the situations in which cancelled product reached and delivered to customer,558a494b-7344-4eec-a078-df75cbf5e032,,20/08/2023 09:27,20/08/2023 09:29,20-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
a3807415-d02d-40fa-8441-f7dfd7c8c1b3,Inbound,Returns,Return request,,0ca7661b-9071-41cc-876b-c5480f2362da,,20/08/2023 12:37,20/08/2023 12:49,20-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
33a4e8a9-f65e-4aad-96be-a58088c3d944,Inbound,Refund Related,Refund Enquiry,  good help sporting thank you Shopzilla ,116fcd43-3b74-45b0-8e61-477b89ecfca4,,20/08/2023 10:01,20/08/2023 10:08,20-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
bcffee83-2877-4fe5-8e9c-9c71dcc1959e,Inbound,Returns,Missing,,eb69f398-6e73-46f4-939f-ffed360ee5e2,,20/08/2023 08:45,20/08/2023 08:47,20-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
ecda72d5-5312-47c9-beb3-1ca5d1398944,Inbound,Returns,Missing,,c26cff7d-e5b2-47d0-abc5-05feb8c5487d,,20/08/2023 08:38,20/08/2023 08:41,20-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
17ec4eda-6fab-42fd-8974-ea6d53b7c700,Inbound,Returns,Return request,Food ,76d65c29-208c-461d-b1f6-8e798dd939aa,,20/08/2023 10:56,20/08/2023 10:59,20-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
6fb4d4b1-f01d-499e-855d-2c5ea8987e51,Inbound,Returns,Reverse Pickup Enquiry,,ab436781-c752-4094-80c9-47626fc3933b,,20/08/2023 11:48,20/08/2023 11:51,20-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
1d52147d-4312-4258-87ac-aafc5e15a324,Inbound,Returns,Reverse Pickup Enquiry,,9bf080d3-760e-42f2-87d3-648a352b9c24,,20/08/2023 13:46,20/08/2023 13:48,20-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
186233a5-5a7c-48ea-8f5f-57c6cc7ec59b,Outcall,Returns,Service Centres Related,,1ab58803-403b-4c48-81d9-bf7e16de42f8,06/12/2022 23:11,19/08/2023 12:04,20/08/2023 13:04,20-Aug-23,NAGAON,Home Appliences,1199,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
c74c2dfc-a50a-48da-8377-4dd3afaca3f5,Inbound,Order Related,Order status enquiry,,2de3295b-6036-4b06-a691-e68a4cf186d0,07/08/2023 17:40,20/08/2023 15:46,20/08/2023 15:47,20-Aug-23,BANGALORE SOUTH,Mobile,11149,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
7f4d8e11-a9a8-4b6d-8964-73e8171d05c1,Inbound,Returns,Return request,,acf36548-2e0e-44e2-9c3b-7b2288993010,12/08/2023 00:02,18/08/2023 22:16,20/08/2023 21:20,20-Aug-23,AHMEDABAD,Electronics,22990,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
c5eefd28-4fea-4b10-a5eb-216f908e0cf4,Inbound,Returns,Reverse Pickup Enquiry,Very good ,b65fdd01-5323-4235-a119-ef161e4de565,,20/08/2023 15:15,20/08/2023 15:18,20-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
d9370fe7-27ee-4457-82a7-df21a6e6755a,Inbound,Returns,Reverse Pickup Enquiry,,76e294a3-be9f-4e44-94dc-8f308c60b10b,,20/08/2023 17:24,20/08/2023 17:50,20-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
cde9bd9d-f4a5-442a-ba5b-21da8abceff9,Outcall,Returns,Reverse Pickup Enquiry,,2f13bf73-7f66-4304-a9d2-021b21f4268c,,20/08/2023 19:46,20/08/2023 19:48,20-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
216f087e-8c1c-4cf1-a2cf-057a0b690909,Inbound,Returns,Return request,,40446c54-3ace-4c4c-9ba2-66029bd9ff19,,20/08/2023 09:26,20/08/2023 09:32,20-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
38ce090a-4fe1-4696-85b2-cb86b970ba61,Email,Order Related,Delayed,Talk very good with the coustomer care,78735072-d2e9-4ace-9ca4-cd254e2d4cb8,,20/08/2023 11:49,20/08/2023 12:10,20-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
a1a19080-d849-47f2-870a-3541d544e122,Inbound,Cancellation,Not Needed,,d6761333-ed9b-4cf4-b321-fb82be4b1c7b,,19/08/2023 11:04,20/08/2023 17:19,20-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1e24c710-e7ee-4d91-a78f-e51087d48a42,Outcall,Order Related,Customer Requested Modifications,,046d4f2a-ad23-47ef-867f-f1aee2424051,,20/08/2023 22:08,20/08/2023 22:11,20-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
985070ba-1c95-46b9-8e53-a2663646719a,Outcall,Returns,Return request,,1cad23e3-e6d1-444f-a523-1f9119388a8f,07/08/2023 16:29,20/08/2023 10:29,20/08/2023 14:08,20-Aug-23,ULHASNAGAR,Electronics,759,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
17b5df14-f13e-4ef8-8851-b1c96ed0e46a,Inbound,Order Related,Delayed,,db0c6f0e-248c-4de5-8000-fea9d93eb429,,20/08/2023 17:30,20/08/2023 17:59,20-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
b28dffb4-3a0a-4ec4-9c9a-308f44423b53,Inbound,Order Related,Invoice request,Good  talking   and good solution  of my problem,cd4c7ef4-f53a-42e4-ad6c-92d0a130ddc0,,20/08/2023 17:58,20/08/2023 18:08,20-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
336b6bf9-f3a9-4cce-88e8-9e9856e3af63,Inbound,Order Related,Installation/demo,,1f0043a6-6fae-436e-ae2c-9b4fd1e33284,,18/08/2023 19:41,20/08/2023 18:50,20-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
569c3f53-2a81-4bd4-8957-48bb9286e44b,Outcall,Returns,Return request,,c7e598ad-9a9b-482e-9bdc-61f0ab3b653e,,20/08/2023 14:12,20/08/2023 14:27,20-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
8781561e-4cba-4d09-be46-e834060fb9f2,Outcall,Returns,Reverse Pickup Enquiry,,a642b156-012d-4359-9c7f-b1f7f01e12b6,,20/08/2023 20:32,20/08/2023 20:33,20-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
64f9d924-166e-4b54-b3fc-fe5732b53c7b,Inbound,Returns,Reverse Pickup Enquiry,Really horrible experience ,27507df7-56ef-4987-bcd3-80cfece9cdad,,19/08/2023 13:37,20/08/2023 14:17,20-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,1
304ede6b-c86c-4698-8a6a-08357eaf7f65,Outcall,Returns,Reverse Pickup Enquiry,,930c2731-bc49-4b98-8942-8d9329ce1771,,19/08/2023 17:52,20/08/2023 14:00,20-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
8a360203-6612-4815-a934-e21938749fff,Inbound,Returns,Reverse Pickup Enquiry,,45499154-0144-49c2-9b1d-c160fbb88b30,,20/08/2023 11:06,20/08/2023 11:20,20-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
630163d6-545c-4654-b8f0-68f63b7b27ff,Inbound,Order Related,Delayed,Good ,d564ef6e-6da6-4114-8b3b-b70f170b6d36,,20/08/2023 16:52,20/08/2023 16:55,20-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
b6fbfaf6-44cf-48da-b360-2713b242c81f,Inbound,Order Related,Delayed,,5cbfa990-b01a-44dc-a601-3ed03ab2e9aa,15/08/2023 11:12,20/08/2023 13:32,20/08/2023 16:19,20-Aug-23,AHMEDABAD,Electronics,1099,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
7dfdd57a-0660-487e-9caf-5ab0693fab5c,Email,Refund Related,Refund Related Issues,,65287f76-df4d-43d4-a572-fc8862f0548f,09/08/2023 00:35,20/08/2023 10:14,20/08/2023 10:20,20-Aug-23,HYDERABAD,Books & General merchandise,669,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,3
559bdc2f-cc7f-40ca-88e0-494217fdfbee,Inbound,Returns,Reverse Pickup Enquiry,,e4340f5e-70cb-48b9-9703-3a5960a0664e,,20/08/2023 10:24,20/08/2023 10:30,20-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
43e3fb93-3524-4d7b-ab82-458751d72e11,Inbound,Order Related,Installation/demo,,c00148f4-88da-4403-847e-91656a7fa7ac,,20/08/2023 08:30,20/08/2023 08:31,20-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
77eb8559-2a29-42e8-b017-b584fa34c7ef,Inbound,Order Related,Delayed,,ed9d7459-e3f9-40e1-98eb-8253771aa3a4,,20/08/2023 09:05,20/08/2023 12:03,20-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,2
808edcb1-95f7-47e9-b62f-eb152ad5f93a,Inbound,Returns,Reverse Pickup Enquiry,,feb30095-76b0-41a5-84c3-b32cf08af68a,,20/08/2023 10:59,20/08/2023 11:01,20-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
1b96b6fe-8e6b-4ab1-bb1a-8afaead65652,Inbound,Payments related,Online Payment Issues,,0f05daaa-c5f4-4fd2-a7aa-87ba3c4efe88,,20/08/2023 15:42,20/08/2023 18:58,20-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
c6636c4c-cb5f-4ddc-85d9-a5e435a5d92c,Outcall,Returns,Reverse Pickup Enquiry,,3434cfd3-c06d-4323-a18d-05c41ace6b0b,,20/08/2023 19:30,20/08/2023 20:22,20-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
af1a4a2d-d1f2-4492-b580-b85744325e25,Inbound,Order Related,Installation/demo,,0775d389-e397-458d-90dc-20609f99e222,,20/08/2023 12:00,20/08/2023 12:04,20-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
7c218cdf-3c58-41a2-83a4-fcd73154b636,Inbound,Returns,Missing,"Taking time to search the information, we have to wait on call",6da1a972-108e-4b3e-b245-cdb7786e894b,,20/08/2023 16:18,20/08/2023 16:33,20-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
25cd9256-a4ba-49ef-adbd-fc08f5a9aede,Inbound,Returns,Reverse Pickup Enquiry,,fbfa368b-b75f-48be-a06f-4754a2970a2e,,20/08/2023 20:13,20/08/2023 20:16,20-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
aeb831d4-c117-4abf-8026-b526992ed83f,Inbound,Order Related,Unable to track,,39a1ba4e-da93-40e4-ab72-24255942340b,10/07/2023 18:22,20/08/2023 22:42,20/08/2023 22:47,20-Aug-23,OSMANABAD,Home,3679,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
370c8f02-ed19-4bac-a50b-6720139d18bc,Outcall,Returns,Return request,,2cc78600-c0a9-4ea7-b430-1a6b71e8492f,,20/08/2023 00:11,20/08/2023 00:13,20-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
d3472e89-060a-4ee8-bae4-46d9e065defc,Inbound,Returns,Reverse Pickup Enquiry,,06c7806e-4bf7-44f5-80b1-3eb534478abe,,20/08/2023 12:20,20/08/2023 14:22,20-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
64450f6d-6f8b-4566-a1ca-668919dbae7f,Outcall,Returns,Return request,Nice,23e03b71-c62c-4806-a5e6-27d1c4f004e9,,20/08/2023 13:33,20/08/2023 13:41,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
be911588-df4c-44c5-9c82-9953587830de,Inbound,Returns,Return request,,2ab164ff-c8a7-4a33-bdc3-30a08f4ddd8e,,20/08/2023 20:29,20/08/2023 20:30,20-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a4ea24b4-7446-4e4d-a4fc-0b048e8501fc,Inbound,Returns,Reverse Pickup Enquiry,Mere project old   return nahi ho raha hai ,b75bfc6f-6b1b-4eae-91aa-001457be4b73,,19/08/2023 16:39,20/08/2023 09:14,20-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,2
21384893-bf19-418d-83f6-fccd3b5e7dde,Inbound,Order Related,Installation/demo,,0cc5427f-ca3b-4df9-9ab3-1d6f7709eded,,20/08/2023 08:41,20/08/2023 09:07,20-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,4
ee964e93-d205-437a-9056-6002842f2c03,Inbound,Order Related,Order status enquiry,,66968bcc-7794-4858-9548-4c4f1ac77275,,20/08/2023 12:27,20/08/2023 12:46,20-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ad59b2dc-83ac-4d4c-ba46-870b79867349,Inbound,Returns,Return request,I will only say that if people like Vineet sir are there in every department of   then people will not have to spend so much time. ,a3c151cb-5b25-4e35-ad16-1e6fb768ca8c,,19/08/2023 21:41,20/08/2023 13:38,20-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7fcc08ff-36c9-4be1-a35d-42c7f1404d07,Outcall,Returns,Return request,Customer service was so good ??,0ad51bfb-c482-45d1-be13-e6fe18a19a98,,20/08/2023 11:23,20/08/2023 11:24,20-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
c31485c5-4c14-4f42-8cb8-25542b4ef97f,Inbound,Returns,Reverse Pickup Enquiry,Good ,dfebe478-56a9-47e8-99f8-a858199dcfda,,20/08/2023 20:06,20/08/2023 20:23,20-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
53909216-d31e-4045-af76-d4e9fce40670,Inbound,Returns,Reverse Pickup Enquiry,Good,1f4e2baa-a3b0-410d-a8a8-6258b781587a,,20/08/2023 23:39,20/08/2023 23:40,20-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
4beddad2-c392-4aab-a60a-28a8d327bb68,Inbound,Cancellation,Not Needed,Bloody cheap service ,e1d18a99-043b-46f1-a25d-4bd06c9467d2,08/08/2023 15:10,20/08/2023 10:10,20/08/2023 10:13,20-Aug-23,HYDERABAD,Books & General merchandise,369,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
5d499631-bdfd-4699-a58a-accd36c16eb9,Inbound,Returns,Reverse Pickup Enquiry,I am agree to customers support teamBut I not agree delivery boy because delivery boy picked product but don't shoes in Shopzilla appPass   bekar  ,5fec37de-edb9-4693-874f-261dbf9518dc,,20/08/2023 09:12,20/08/2023 09:13,20-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
c1860dad-bec9-4e3c-96a9-387d24c1d2d9,Inbound,Returns,Reverse Pickup Enquiry,VGood,acba7e06-3e5e-46cf-ac05-b32e447102b8,,20/08/2023 10:39,20/08/2023 10:45,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
3acf4a33-8383-4326-bfff-fec98588c45a,Outcall,Order Related,Order status enquiry,When I spoke to customer care before it's showing me 20 of aug after speak to him now it's showing 22 of august dnt knw he solve my issue r create more issue  and dnt understood what   telling if I dnt get by tomorrow r 22nd I will cancel the order and I will uninstall the app bcz it's getting many times to mew,480ef038-bdcf-4110-b1a7-a6951cc77c8e,,20/08/2023 18:59,20/08/2023 19:04,20-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
7db5932d-db3e-422c-a66b-14404e286903,Inbound,Order Related,Installation/demo,,e2923170-583e-4906-8365-86c76ab63161,,20/08/2023 13:30,20/08/2023 13:58,20-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
7ead9014-f42f-48c8-b0d8-54b6333f0fdf,Outcall,Order Related,Priority delivery,,3ce93729-c48c-4b7d-bff9-3b8ae27725db,01/08/2023 14:36,20/08/2023 10:10,20/08/2023 10:14,20-Aug-23,BANDA,Electronics,1299,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
ab9e202a-6f40-4a6a-b43d-7a2fdbdd2253,Inbound,Returns,Wrong,,4630fd70-45d7-47b8-90a6-d679fe708381,13/08/2023 08:33,20/08/2023 09:38,20/08/2023 11:00,20-Aug-23,INDORE,LifeStyle,775,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2accec0a-66d9-4112-b06e-1799b6c2bc30,Inbound,Returns,Reverse Pickup Enquiry,,34bc1393-785f-4ead-a511-5a5cd9db51d6,,20/08/2023 12:15,20/08/2023 12:15,20-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
063ab530-f1d7-499a-83eb-02cd471485ad,Inbound,Returns,Reverse Pickup Enquiry,,b0a2f68d-5469-4e32-9fc0-dd6cf5ce44c2,,18/08/2023 10:02,20/08/2023 08:43,20-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
5afc5426-e8db-4e1b-ad1e-b7244e983786,Inbound,Returns,Reverse Pickup Enquiry,,0bbfe22b-d9b8-46a7-979a-8ff2ce6727fa,,20/08/2023 10:58,20/08/2023 10:58,20-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
0f92965d-36a0-4d84-97b5-bae785a9874e,Inbound,Returns,Reverse Pickup Enquiry,,2669ac98-8756-4ba8-ab2d-7d1446c045d1,,20/08/2023 19:37,20/08/2023 19:40,20-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
bf9eeeb6-4cd4-457d-8736-0c27cf9b71db,Inbound,Payments related,Payment related Queries,,828399e1-7380-4951-87ee-b70f62c406bc,,20/08/2023 22:04,20/08/2023 22:16,20-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
eb3faa4b-62a4-422a-84e3-a25b22f194a6,Outcall,Returns,Fraudulent User,,fc89b7b6-2ef8-4183-82c6-b4ee96c366b5,,20/08/2023 17:24,20/08/2023 17:28,20-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
709662d5-84d6-45c7-bab6-70ae6f9b3aa5,Email,Order Related,Delayed,my order not delivered me ,8bded635-2aca-4100-a190-c35c55d99869,,20/08/2023 13:12,20/08/2023 13:13,20-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
1e517b28-5016-4300-a0b0-411b3f958965,Inbound,Cancellation,Not Needed,,2fe651dd-8f17-4f59-9d96-5b63b9983f5b,,20/08/2023 14:26,20/08/2023 14:34,20-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
e16c6dc2-1e66-4c51-9b39-779e1024b303,Inbound,Product Queries,Product Specific Information,,904aa07b-c248-4c9d-99d8-803d083b8c53,,20/08/2023 17:29,20/08/2023 18:15,20-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,1
979040f3-15c3-493c-b48e-8bb9fca1fbe9,Inbound,Payments related,Online Payment Issues,,2c27867a-46f8-4579-8f32-de089250e3c3,,20/08/2023 18:19,20/08/2023 22:18,20-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,1
665f59ba-d575-4241-9aea-6a7cbb634fef,Outcall,Returns,Return request,Thanx,7fe9c160-7d06-402d-8777-6d8f8872164d,,18/08/2023 21:51,20/08/2023 11:07,20-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
61f0fbcd-229e-4b5e-ae2b-3fc39e7ae62b,Inbound,Shopzilla Related,General Enquiry,,4705b85f-c82f-4680-b557-0050a80db680,,20/08/2023 10:12,20/08/2023 10:14,20-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
c85c4198-be33-4af1-9959-77cc1e3f62c8,Outcall,Shopzilla Related,Shopzila Premium Related,All good ,59af4f07-330e-40ea-9382-955fa6772b2f,,20/08/2023 13:37,20/08/2023 13:38,20-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
88088b46-6075-445a-a4d5-59c53d2ff454,Inbound,Cancellation,Not Needed,Bad experience ,8465e0bb-8f2e-4f25-b34d-b96924338b69,,20/08/2023 20:05,20/08/2023 20:40,20-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
572b75c7-5663-471f-bbee-5b5164d3ac45,Outcall,Order Related,Installation/demo,Good ,be296b75-2eaa-46ec-a432-c0773e88af74,,20/08/2023 17:44,20/08/2023 18:04,20-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
005b4471-270e-4207-b94b-e47bb878d916,Inbound,Order Related,Priority delivery,,0eaf2400-7a3d-46cd-9bf6-d61d4116b8d1,,20/08/2023 18:38,20/08/2023 18:47,20-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
13271a85-e784-4f7d-ae63-3b1b9776469d,Inbound,Returns,Return request,,85e033f2-fcd3-4c58-bc0a-be9b96ca20a5,,20/08/2023 11:37,20/08/2023 12:21,20-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
899f427a-8b1d-4370-baed-5c19031041e2,Inbound,Order Related,Seller Cancelled Order,,cc2ae7d2-0417-4443-92a3-020324e25d6a,,20/08/2023 08:26,20/08/2023 08:28,20-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
2e3f2c75-ecae-4fd5-b778-533e62930c34,Outcall,Returns,Reverse Pickup Enquiry,,a5df7b6a-1b0c-4211-8cc9-9610e824e3a5,,20/08/2023 10:16,20/08/2023 10:28,20-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
f46aff5a-be99-4984-9050-366b6a4251a8,Inbound,Returns,Wrong,???? ?????,574115c4-ed17-446d-a1be-bad6e14b1d1a,,20/08/2023 14:13,20/08/2023 14:16,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
48d47a04-87f1-4141-8609-3e6f5bc5e95b,Inbound,Feedback,UnProfessional Behaviour,,4e6485e5-2f71-4218-a837-bc0c8678b794,,20/08/2023 11:31,20/08/2023 11:31,20-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
523976c2-d0f0-4787-a1a5-6efe00ec393c,Inbound,Order Related,Invoice request,Goodbye,cbea33e2-6bde-4366-99c7-84a1fc2e253b,,20/08/2023 17:13,20/08/2023 20:50,20-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
e74b7a78-812d-412f-a968-b952422ba08b,Inbound,Payments related,Payment related Queries,No Thanks ,48b78098-c516-4b61-ada1-4462478b92b9,,20/08/2023 17:23,20/08/2023 22:59,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
6f6a795b-98f9-4844-9403-ba906273c7b7,Outcall,Product Queries,Product Specific Information,Not good service,0d83bd5d-bb16-49d8-bfb8-8c6d9c810f62,,20/08/2023 20:40,20/08/2023 21:52,20-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
45cd362f-6dfc-4d4f-bce3-099eeea7af4f,Inbound,Returns,Reverse Pickup Enquiry,,4bb4bdb1-8d29-4475-8f36-0dc99b4baf16,,19/08/2023 23:05,20/08/2023 10:00,20-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
4c54253f-f70d-4e6d-b290-0d13e9d1ddc3,Outcall,Product Queries,Product Specific Information,,069f6926-e5b2-43f7-b106-653ee789dc0a,,20/08/2023 13:15,20/08/2023 13:35,20-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,2
fdcf8a67-1adc-452b-91f5-9c12bd11d734,Inbound,Returns,Return request,45209,ca215b1e-ed32-4b29-bcc1-9ee66ccf9dce,15/08/2023 11:45,20/08/2023 12:25,20/08/2023 12:29,20-Aug-23,KOLKATA,Electronics,899,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
115e009d-3f92-4c7a-af72-559ad4469f22,Inbound,Returns,Exchange / Replacement,Okay ,94852e46-df81-4fd7-a142-35b04d030ebc,,20/08/2023 08:44,20/08/2023 08:47,20-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
eb53c8b3-8859-490d-959b-5d10d28b648a,Inbound,Returns,Reverse Pickup Enquiry,,e5530331-d94d-43ad-98d1-f9eba582df93,,20/08/2023 17:58,20/08/2023 17:59,20-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
c57d989d-95d2-4c95-a33e-a9e81c07c40a,Inbound,Order Related,Delayed,,cf351bc7-b7a2-4e97-aa88-0c3e34bed765,09/08/2023 15:19,20/08/2023 10:04,20/08/2023 10:54,20-Aug-23,FATEHGARH SAHIB,Home Appliences,3499,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
8bd9845b-51d1-4bd5-a18d-6c075fd54db0,Inbound,Returns,Fraudulent User,Nice,248c9e74-547e-4004-b288-4db56cc637c8,16/07/2023 09:05,20/08/2023 16:33,20/08/2023 16:34,20-Aug-23,Sitamau,Electronics,1799,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
fb64feb9-25b6-4bcb-bd8d-e99664cc5a19,Outcall,Returns,Return request,,f916ee59-6779-4840-abd8-81535c585eb6,,20/08/2023 10:06,20/08/2023 10:08,20-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
40096280-054b-497d-8d04-3b1ec38ee9da,Inbound,Returns,Reverse Pickup Enquiry,,da366b74-2d31-46bb-9325-83b78b0ba466,21/05/2023 21:20,20/08/2023 10:45,20/08/2023 10:52,20-Aug-23,Pawai,Home Appliences,24990,,Luis Werner,Brayden Wong,John Smith,>90,Morning,1
af1d103e-7827-4190-9ed0-cd32fb6a8783,Inbound,Order Related,Delayed,,0c056203-2717-4f18-8f67-d50d4df7f319,01/08/2023 21:32,20/08/2023 23:49,20/08/2023 23:52,20-Aug-23,CHENNAI,LifeStyle,799,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
8cfdd5b0-ff71-4450-bb4c-a91dac90d6d2,Email,Order Related,Delayed,Bloody shit and waste of time with feedback ,23c41d3a-9206-422a-ba89-8ad3fc69f77f,,20/08/2023 14:35,20/08/2023 14:36,20-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
d9bfe702-58c8-4961-b39c-3b3cf618bc8e,Inbound,Returns,Reverse Pickup Enquiry,,1c36e9e9-7e0a-4af8-b383-8beb995799a9,,20/08/2023 15:05,20/08/2023 15:07,20-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
ba6c359e-c1ba-4b0e-8961-e02c8236f019,Outcall,Returns,Return request,Mind blowing ,6ec6460e-a8e0-43cc-bc98-f25d157fa267,,20/08/2023 19:33,20/08/2023 19:36,20-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
01e78d51-bb4d-4fb5-87c1-0d179c9781d7,Outcall,Returns,Return request,He can't resolve my issue ,421fe274-cf80-4f04-b93a-d0463da2e472,09/08/2023 11:06,20/08/2023 20:10,20/08/2023 21:00,20-Aug-23,BULDHANA,Home,989,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,1
74625c0f-a849-4d8a-b782-bb22d1b48aa0,Inbound,Feedback,UnProfessional Behaviour,,44fdf8dd-5e7c-4c22-8448-1b4bf8c15db8,,20/08/2023 13:18,20/08/2023 21:44,20-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
5d344eb5-5e8a-4d67-9076-c5e6c1f4f670,Inbound,Returns,Return request,,f132cf11-938a-4365-aa80-2f53bd49e1a0,14/08/2023 15:18,19/08/2023 20:13,20/08/2023 00:43,20-Aug-23,CHHATARPUR,Electronics,999,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
ed150149-283f-47eb-88c1-1119dddeb420,Outcall,Returns,Exchange / Replacement,,7ae147b9-dc13-4717-b7fb-c22b42b8844a,,20/08/2023 21:19,20/08/2023 21:26,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ab1918e6-2bc8-4402-9b92-b30f5daf4e11,Inbound,Returns,Reverse Pickup Enquiry,Very good communication with my issues ,26e5f61a-97c6-49af-be31-2f4986f9af45,,20/08/2023 00:53,20/08/2023 00:59,20-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
7bfe9817-7d9d-4f82-bec1-486f4cd324f8,Inbound,Refund Related,Refund Enquiry,,07e6e550-1c54-448f-97b5-9e3550ce7e9f,,20/08/2023 19:30,20/08/2023 19:31,20-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,4
ca1cf38c-882a-4e09-a34b-f971017485e1,Inbound,Returns,Reverse Pickup Enquiry,,57804a9a-db19-42d4-9c1e-ee4879f6e6a6,,20/08/2023 17:17,20/08/2023 17:23,20-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
648c5eb6-318b-4b5c-916d-962ecd741edf,Outcall,Shopzilla Related,General Enquiry,,bf99d02c-dcb2-45cc-acbb-fc1257f7fe15,,20/08/2023 19:03,20/08/2023 19:06,20-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
2cf8ba1f-1f92-414e-ae8a-ef02a3b1ebeb,Inbound,Returns,Fraudulent User, ???? ?????,5eba8aa1-e70a-487c-8095-3b3e6857968e,,20/08/2023 08:57,20/08/2023 09:21,20-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d538dc58-cca9-4af2-ad39-408ad73baa41,Inbound,Returns,Service Centres Related,,20b2a6af-3c9b-4fb2-84c4-14982f42c0bf,,20/08/2023 13:09,20/08/2023 14:05,20-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
56f42d9e-2418-4c35-83c7-225ddeefc138,Inbound,Shopzilla Related,General Enquiry,Thanks Shopzilla ,8581e893-21ba-4899-a8ad-8dcabb175c3a,,20/08/2023 21:51,20/08/2023 21:53,20-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ce4d163a-7908-4f12-b0d8-1d4cfc9f2b2d,Inbound,Returns,Reverse Pickup Enquiry,Excellent,60836229-0ba3-472c-b54e-107fa61d74c8,,20/08/2023 09:35,20/08/2023 15:21,20-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,3
60e9b970-adf7-4239-86de-951da1c0f71e,Inbound,Order Related,Delayed,,d4cc4564-7aa9-46b1-b5c3-4f54c934bb88,,20/08/2023 10:07,20/08/2023 13:04,20-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
785e224f-50c1-47bd-8afb-9cd940db9b21,Outcall,Returns,Return request,V nice ,8a1abe34-b8c8-47bb-9133-9846e650469b,,20/08/2023 10:24,20/08/2023 10:37,20-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
7df0f695-effe-4448-a3c9-25a4db8f942c,Inbound,Order Related,Invoice request,Nice,0205568d-e371-40b5-b726-ea4b939f2192,,20/08/2023 18:28,20/08/2023 18:30,20-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
b695161a-04dd-46f1-ac96-0118bd87f3c2,Inbound,Order Related,Delayed,,e968a255-7492-45a8-ade0-682a207e3306,06/08/2023 21:45,17/08/2023 20:02,20/08/2023 09:24,20-Aug-23,KAIMUR,Books & General merchandise,24,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
04e79b55-6f64-471e-8d42-add7362972d7,Inbound,Returns,Service Centres Related,,2026a150-19a2-4c27-b905-6912daa56bba,03/08/2023 01:25,20/08/2023 12:56,20/08/2023 12:57,20-Aug-23,GWALIOR,Electronics,1299,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
845ed881-8676-4586-a887-390ff3c8b0b8,Outcall,Returns,Fraudulent User,,1350f661-0991-412d-ac20-4f1112ad0e86,,18/08/2023 21:57,20/08/2023 12:35,20-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f53bae38-e0a2-4771-a317-3ae215c80b09,Outcall,Shopzilla Related,Account updation,Good ,8c783e4b-5f3e-4dfa-8c37-d6fe1f3664fc,,20/08/2023 16:12,20/08/2023 16:14,20-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
667c8c18-17a1-4320-b782-f6de9cd0a0fb,Outcall,Returns,Return request,,91166ef2-6c51-4a2c-8e29-cabd89e74c3a,,20/08/2023 16:48,20/08/2023 20:07,20-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
5a392208-d52e-4bc2-baa5-88d61fd086fb,Email,Order Related,Installation/demo,,0c00eadf-5fd1-4f87-a419-e94d0f4be913,,20/08/2023 09:02,20/08/2023 09:04,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
a4808ef8-06dd-4c18-b05e-09ea8e18ce56,Inbound,Shopzilla Related,Account updation,,d1ff1fa0-1539-4a9f-b230-356fe295a125,,20/08/2023 16:19,20/08/2023 16:22,20-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
46af5616-0bdc-4fde-8a4a-03331858826a,Inbound,Returns,Reverse Pickup Enquiry,,2dd2f154-da3e-489d-a42f-29768e130609,,20/08/2023 09:43,20/08/2023 10:03,20-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
8099e137-2ad3-4e72-b8a2-d1d48872ff6b,Inbound,Returns,Technician Visit,,4dce301a-54e7-4392-a50c-aa36d9948d96,,20/08/2023 10:40,20/08/2023 10:43,20-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
f87add98-15e5-46fd-a0bd-7db3ab14c8cb,Outcall,Returns,Missing,Please check properly before adding any seller in Shopzilla. Sellers are not professional and they make customers fool. I am really disappointed with the seller and it created dissatisfaction with Shopzilla. Going forward due to seller behavior and unprofessional approach I have to think twice before placing any order from Shopzilla. Might be I will not place any order from Shopzilla as it created trust issues. ,9122abfa-4a38-4965-ad65-96f8af9c3585,,20/08/2023 16:34,20/08/2023 16:36,20-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
713c7edf-1bc5-4888-9908-94253c9a3828,Inbound,Returns,Missing,,c9acbbc8-ab98-4d8f-b14c-4eebb84f924b,,20/08/2023 17:14,20/08/2023 17:16,20-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
a60a65c4-3af2-4c09-a970-b4e9cbc8d618,Inbound,Returns,Reverse Pickup Enquiry,,08ce2218-d7eb-412b-bb95-88a86594227d,,20/08/2023 07:23,20/08/2023 07:25,20-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
cee10ad7-c3b1-49d8-806c-7d1365abc478,Inbound,Payments related,PayLater related,,9e0d3be5-25da-466a-94df-169b9defee1c,,20/08/2023 07:05,20/08/2023 10:35,20-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
36bdfc98-d8a5-4e1b-b9f1-7609d7b9e113,Email,Returns,Fraudulent User,,21bf33db-71bc-4199-bdbd-125bebf62c76,,19/08/2023 16:56,20/08/2023 08:19,20-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
33d8df42-eb94-4727-9dcf-2927351fd1f7,Outcall,Shopzilla Related,Shopzila Premium Related,,07c1e9ba-36c8-46f9-bdb3-107d822689b5,,19/08/2023 21:31,20/08/2023 12:48,20-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
a1d96c48-0866-48d9-b4c4-35fbe4f3eb09,Inbound,Returns,Reverse Pickup Enquiry,,ee2591e8-5d2d-45ca-ab9e-a796d291b014,,20/08/2023 14:18,20/08/2023 14:21,20-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
ae7d4aa2-4189-4624-9aab-13a779b32398,Inbound,Returns,Reverse Pickup Enquiry,,cb672a14-39b8-4d95-a02b-b275a48badf5,,20/08/2023 17:18,20/08/2023 19:29,20-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
e86ff260-0775-43c1-ac42-f193522bb73e,Outcall,Returns,Reverse Pickup Enquiry,More more and more ,dee8a779-8420-45ab-95bb-2d014fc2f55d,,20/08/2023 19:32,20/08/2023 19:52,20-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
b3a50769-7da4-4ba7-8c3b-1f167bfa9c04,Outcall,Returns,Reverse Pickup Enquiry,,05499c78-af3b-4198-a4c4-e655c83aef24,,20/08/2023 20:48,20/08/2023 20:51,20-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
84ad1ebd-6039-43ab-b076-2809e72aa522,Inbound,Onboarding related,Seller onboarding,,7989f829-8813-423f-8d3c-7abbc1809c4e,,18/08/2023 12:23,20/08/2023 05:18,20-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
df5ad15c-91fb-4eec-a97c-6f88e74e5313,Inbound,Returns,Fraudulent User,,6b5aacd5-302a-4fba-a3f6-60b5a418fd15,,20/08/2023 16:41,20/08/2023 16:47,20-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
692f78b6-4b86-4cca-a459-15029b28ff92,Outcall,Product Queries,Product Specific Information,Company is frauding with me.,24868460-e28c-412e-9bbf-5f12c3750e58,,20/08/2023 11:43,20/08/2023 12:01,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
9460e236-5c7b-427e-9078-323298ec0543,Email,Order Related,Delayed,,693cacaa-60ad-459f-8ef8-50edc1d69de7,09/08/2023 17:15,20/08/2023 09:54,20/08/2023 09:55,20-Aug-23,HYDERABAD,Furniture,19356,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
a2eaeb3a-2f98-48a0-a817-3a8a7ad0c7b6,Inbound,Returns,Reverse Pickup Enquiry,Expired product ,92311a05-bb84-467b-adae-2ca7cc9f1c4b,,19/08/2023 20:35,20/08/2023 09:23,20-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
694f0325-4f11-46a1-8bc6-63e5bd0af6ad,Inbound,Order Related,Invoice request,,39bc450d-5d61-4f74-bd65-4ae8429727a5,,20/08/2023 07:49,20/08/2023 07:56,20-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
614c61d7-788b-408b-a9af-73e03570c371,Inbound,Returns,Fraudulent User,,17c954d5-6784-477f-afc5-eb8be7261432,,20/08/2023 09:03,20/08/2023 09:03,20-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b47f391a-7494-4bad-b8b1-bf24c8780e36,Outcall,Order Related,Delayed,,c3c8525a-f60c-404d-a9dc-b021c25c48d0,11/08/2023 13:06,20/08/2023 08:22,20/08/2023 08:25,20-Aug-23,BARAHIYA,Electronics,349,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6ddaae79-5fb4-483c-9337-69daefb196e6,Inbound,Refund Related,Refund Enquiry,,01d1fe13-1cbc-4cc3-9f76-98a21367fdac,,20/08/2023 09:22,20/08/2023 09:25,20-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
73652b22-d4d7-4e46-89f1-77b3c3a5dc9f,Inbound,Returns,Damaged,,e199aa4b-83c8-436c-bcd2-8b8fff3bdfea,,20/08/2023 13:55,20/08/2023 21:31,20-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
b4c3dc47-0f92-47af-887c-cf67858ce76e,Inbound,Returns,Reverse Pickup Enquiry,,7d351df2-60a8-4ac2-a669-cf7cb82fcea5,,20/08/2023 14:17,20/08/2023 19:02,20-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,1
472c9390-47f6-43ef-8f0b-026a3d480173,Inbound,Order Related,Seller Cancelled Order,Thank you u solve my issue.,92abb2df-e465-4225-9876-33501d2b19d1,,20/08/2023 07:11,20/08/2023 07:16,20-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
494a0ad2-5398-4975-b842-ee679d0336bf,Inbound,Order Related,Invoice request,The  expected delivery time  should minimize . ,a4f7264c-85e4-400a-b756-33dbfa298403,,20/08/2023 06:26,20/08/2023 15:27,20-Aug-23,,,,,Michelle Reeves,Mia Patel,Emily Chen,>90,Evening,5
562673a6-fb3c-4ae5-8c82-601e788b76a0,Inbound,Returns,Reverse Pickup Enquiry,,560d8bc4-d0e8-486b-a61a-235a81b4df24,,20/08/2023 12:33,20/08/2023 12:35,20-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ef68d02e-2066-4217-9837-9b802fab65bc,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,539e19b7-a913-408b-a28c-b93c72179c06,,20/08/2023 18:41,20/08/2023 18:45,20-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
d49e7de3-77f0-485c-a344-d77aa1c75152,Inbound,Refund Related,Refund Enquiry,,b284ed5c-e5a2-4c2e-b1c7-5658c8bc02ad,,20/08/2023 20:26,20/08/2023 20:28,20-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c1a42e89-44db-4f08-9109-26338f9a999b,Inbound,Returns,Reverse Pickup Enquiry,,491c38c0-c936-48d7-adfb-7b207996b93c,,20/08/2023 23:35,20/08/2023 23:37,20-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
b10b15da-9700-4d6f-9049-935df9ed6648,Email,Order Related,Delayed,,8a9f9744-befe-41f5-a1c0-74a32ff9799b,10/08/2023 20:43,20/08/2023 11:18,20/08/2023 14:30,20-Aug-23,HYDERABAD,Furniture,489,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
cbbfac51-f2d9-49dd-8946-f8edc51de0ff,Inbound,Returns,Reverse Pickup Enquiry,Very good ????,fed5b8e1-1f6b-4325-ba5b-2a2cfc160509,,19/08/2023 15:58,20/08/2023 11:38,20-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
354d7d63-9060-4e78-a043-42b429bc3bfa,Inbound,Feedback,UnProfessional Behaviour,,bca93cbe-c60f-4889-9aa6-73597ffa69e4,,20/08/2023 11:21,20/08/2023 20:37,20-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
617f7163-8b84-417c-b7b3-5159e36e8755,Email,Order Related,Installation/demo,,23096627-9d5e-4d97-9ca6-8024c96b6c5d,,20/08/2023 14:49,20/08/2023 14:53,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
076cb4b3-8dea-442c-ae72-d20aaf659217,Inbound,Order Related,Customer Requested Modifications, I recently talk with Mr.  and he is very kind person. He solved my query and guide me politely. I m very happy to talk with him.Thank you   !! Thank you Shopzilla ,3e08f540-77e1-4079-8d3b-ac29fe2b30ee,,20/08/2023 16:44,20/08/2023 16:45,20-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
508de8c6-0f4c-4235-839d-d0331bec5a74,Inbound,Returns,Fraudulent User,,95640a6a-f335-4e1e-85f0-593ae9a523e1,,20/08/2023 23:45,20/08/2023 23:46,20-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
11d39a26-1447-4a0e-ae52-53a17264bb6c,Inbound,Order Related,Installation/demo,My problem not solve ,178040f8-5f4d-476f-9f37-39968166051a,24/08/2022 16:43,17/08/2023 18:50,20/08/2023 18:02,20-Aug-23,KALOL,Home Appliences,2399,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
5c07447d-df27-41fd-bd89-42944c1e3991,Outcall,Shopzilla Related,Signup Issues,,8888c195-3e33-4d39-a682-75fab8493c01,,20/08/2023 13:01,20/08/2023 13:23,20-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8c31288d-f5ba-4ca2-80e8-875438a06a18,Outcall,Returns,Exchange / Replacement,,64a59c5a-041c-4477-8924-28738bf71e00,,20/08/2023 07:39,20/08/2023 07:40,20-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,4
28e9d05f-0d9f-4c67-acfe-9d2bd5e3b303,Outcall,Returns,Reverse Pickup Enquiry,,47c5b2e4-6044-4d02-8521-2a9d9c746c36,,20/08/2023 11:56,20/08/2023 21:04,20-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,2
671f646b-9ca3-49b9-bfe3-9c8f309b2cc5,Inbound,Returns,Reverse Pickup Enquiry,Good ,298b94c7-5eaa-4e5d-ac49-9312cd6d10eb,,20/08/2023 19:40,20/08/2023 19:40,20-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
22aa2dac-1f96-477e-8c87-a5fc15275d78,Outcall,Feedback,UnProfessional Behaviour,I'm happy ,66579be1-7c69-45aa-b670-48ee08c46f20,,20/08/2023 22:25,20/08/2023 22:26,20-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
6845cf44-82f6-4396-a546-e706bc725a21,Outcall,Order Related,Customer Requested Modifications,Good,185aa18e-fe81-4056-8b07-ef6c73c1ba47,,20/08/2023 17:17,20/08/2023 17:17,20-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
99d8ae3d-0c76-4956-8924-0b8bec748303,Inbound,Returns,Reverse Pickup Enquiry,,8eb3d858-6557-42be-9f01-43946611a6f4,,20/08/2023 15:38,20/08/2023 15:40,20-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
16792aa7-a767-44c9-ad35-d8688ed4e398,Outcall,Returns,Fraudulent User,,5d0eb10b-7d58-4963-8d44-18b1f8b30e39,,20/08/2023 10:11,20/08/2023 11:37,20-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
28713e2d-845b-4099-9e83-5f3365bd2ab3,Inbound,Returns,Reverse Pickup Enquiry,,c03c9655-a97c-4112-8315-b7877b01be22,,20/08/2023 10:59,20/08/2023 11:03,20-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ce9df5bd-2086-47e5-ac32-18b366e40098,Inbound,Returns,Reverse Pickup Enquiry,Super understanding,d369f8a2-c139-4e1c-903c-9111d842bb10,,20/08/2023 19:33,20/08/2023 23:51,20-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
5a7e93b3-717c-4822-bfab-87bd7571246d,Outcall,Product Queries,Product Specific Information,,ec92e086-f202-4c5e-983a-a03221ed1f21,,20/08/2023 07:33,20/08/2023 07:45,20-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
acf534ec-3de2-4ce5-b451-1b63e4fd2bdd,Inbound,Returns,Reverse Pickup Enquiry,,e931f6b5-4ec5-4d31-b9f8-9c8fc105ede1,,20/08/2023 11:01,20/08/2023 11:04,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
d340179c-723c-4249-9377-3ed5ee9b72c6,Inbound,Order Related,Seller Cancelled Order,Thank you for support me,5396950b-4233-45ef-828c-ad26469ff6f3,,20/08/2023 13:46,20/08/2023 13:47,20-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5fb01fad-ef0e-4a4b-a3c4-d34c88d0b6b3,Inbound,Returns,Reverse Pickup Enquiry,Please take action against seller for sending expire products ,3815f9e7-dde3-4b4e-92cc-9b2a113f9192,,20/08/2023 20:26,20/08/2023 22:52,20-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
fda07684-661b-4599-8b75-c4a73f6359e6,Email,Returns,Missing,,cce103e2-6d82-4ea4-98be-109d8d50e7ae,,20/08/2023 22:53,20/08/2023 22:57,20-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
b0764635-918e-4a5a-bb87-98b9279b08a5,Inbound,Returns,Reverse Pickup Enquiry,Plz resolve my issue ,c2713189-9736-4990-af15-c9bbdf8fc13a,,20/08/2023 23:30,20/08/2023 23:33,20-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
b91af114-ebe1-4ddd-9e56-7fcfe521e4c0,Inbound,Returns,Return request,,6c89cd24-1e1c-42a9-abbd-528850858886,02/08/2023 06:25,17/08/2023 08:54,20/08/2023 13:32,20-Aug-23,SADULPUR,Home,2880,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
9355c444-f415-4721-82e3-ed9ab3dad075,Inbound,Returns,Wrong,No,9ebf8ab5-10c6-434f-be0b-2c4138993669,04/08/2023 19:51,20/08/2023 13:00,20/08/2023 13:10,20-Aug-23,ADOOR,LifeStyle,899,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
ba16f973-0887-487a-afb7-7b5b15998bad,Inbound,Cancellation,Not Needed,Good,8951dc68-63fc-4cff-8612-ba8681df700f,11/08/2023 11:07,20/08/2023 20:09,20/08/2023 20:14,20-Aug-23,CHHAPRAULI,Books & General merchandise,495,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
e5b5cca6-1afb-464c-8b2a-1cb36dc8a78c,Inbound,Feedback,UnProfessional Behaviour,,c00e85a3-6dca-487a-a377-22aec6f94ad0,,20/08/2023 10:17,20/08/2023 14:18,20-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
722e537b-6d8e-48b7-9375-368e71d82e7b,Outcall,Returns,Wrong,,e3129e20-af50-4e1a-a6fc-7cb49ea3f213,,20/08/2023 20:04,20/08/2023 20:07,20-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b5ca2f23-5bee-4391-9524-68e783b7b535,Inbound,Returns,Fraudulent User,,b8eacd7a-0b23-4fc5-8510-356b2b12b595,06/08/2023 12:50,19/08/2023 15:31,20/08/2023 12:13,20-Aug-23,REWA,LifeStyle,592,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,2
a2703a3a-fac2-4bd4-83a1-20b5c9189c5d,Inbound,Returns,Return request,Issue solved as expected.,2a9ada4b-f7ec-467d-b57f-a55e79811748,05/08/2023 21:10,20/08/2023 18:51,20/08/2023 20:04,20-Aug-23,NAGPUR,Electronics,1299,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
532dea68-6cce-41b7-9e31-65ab3f5831de,Inbound,Feedback,UnProfessional Behaviour,,19030466-87ff-415e-827f-cc2178918780,,20/08/2023 11:02,20/08/2023 11:08,20-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
32dc65e1-8441-48d1-b028-0361ecb13ad3,Inbound,Returns,Missing,,9ba7c609-1c75-450d-b853-893627d4df66,,20/08/2023 11:52,20/08/2023 11:53,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
221235ee-9b7b-42e2-879f-dee8aaa7d5a2,Inbound,Returns,Reverse Pickup Enquiry,,41d11742-5913-47c5-801c-f3921132f042,,20/08/2023 21:25,20/08/2023 21:29,20-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,1
2501a51f-94db-4f6f-ba07-f1667849a4c1,Inbound,Returns,Exchange / Replacement,,3d403219-b868-4ad6-8000-6a15f278e446,,20/08/2023 21:35,20/08/2023 23:04,20-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
76369593-fb22-4e3b-9c59-69835c070620,Inbound,Returns,Wrong,Nive,e20bdfbf-7e5f-46f2-8944-f4b9251a874f,,20/08/2023 09:45,20/08/2023 10:47,20-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
d599d722-1dd4-44b4-b255-d69f1c1915c5,Inbound,Returns,Reverse Pickup Enquiry,,e2874637-4bac-4291-afb4-e263f6d80d86,,19/08/2023 16:59,20/08/2023 00:47,20-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
a7033dad-82ac-401b-93f3-d2b422f68c14,Outcall,Returns,Reverse Pickup Enquiry,Thanks mam ,2ca90687-a077-46b6-b7e1-7f7069493530,,20/08/2023 12:54,20/08/2023 12:55,20-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a84c2f69-5c3d-4b70-92d7-fb9275bb2386,Inbound,Order Related,Delayed,,6e6acf34-9925-4b16-9cec-a4bed1360492,,20/08/2023 18:17,20/08/2023 19:30,20-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
5e06fc7b-e435-4f9b-8c98-4d8e9d9098c2,Inbound,Order Related,Delayed,,0293021e-d3ef-43ee-9acb-2afcaebffc68,,20/08/2023 17:11,20/08/2023 17:14,20-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5c6585f0-f5e7-47f2-a578-9daa9705069d,Outcall,Returns,Reverse Pickup Enquiry,,5e144851-2cc8-4806-81dc-91e22cf8d3b0,18/07/2023 06:52,19/08/2023 09:03,20/08/2023 09:42,20-Aug-23,SIWAN,Books & General merchandise,135,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
db2ed839-14c2-4e42-8f24-018f9450583d,Inbound,Returns,Reverse Pickup Enquiry,Good,934e97d0-3458-41fd-8f01-5c37a2847790,05/08/2023 09:14,18/08/2023 08:18,20/08/2023 15:18,20-Aug-23,CHATRAPUR,LifeStyle,822,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
e8d71215-22de-4601-8605-d78aa97639f9,Inbound,Returns,Reverse Pickup Enquiry,,c1859c1c-887d-4566-baea-73504bb2eb50,,18/08/2023 22:13,20/08/2023 11:47,20-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
49485c64-5518-432a-a76f-f608f04759cc,Inbound,Returns,Reverse Pickup Enquiry,"Some are keeping us on long hold and some are disconnecting the calls, very poor customer care services",3d11ef82-9f80-45f7-bb98-4beda072b395,26/07/2023 00:42,18/08/2023 15:27,20/08/2023 17:20,20-Aug-23,HYDERABAD,LifeStyle,832,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
5d48e1e3-9ee9-4a5d-8b25-1be3d73d1865,Email,Returns,Reverse Pickup Enquiry,,92fbe296-b8fb-4b07-89d7-0185cdab617e,08/08/2023 17:43,20/08/2023 10:28,20/08/2023 12:22,20-Aug-23,GUNTUR,LifeStyle,5768,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
0666d65d-1d42-4d54-ace8-b9601c3f709e,Outcall,Returns,Return request,,0ac1ba25-68d1-40c8-8805-7c0c2b4aa37f,,20/08/2023 16:11,20/08/2023 16:13,20-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
21eb8983-8946-4584-a1d3-e71da77eb602,Inbound,Payments related,Wallet related,,fc7c544f-137c-4e1b-b3ec-8402c95775be,,20/08/2023 10:25,20/08/2023 11:18,20-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
7e37931d-5731-447d-8fb3-d4b2c185a3f8,Outcall,Refund Related,Refund Enquiry,,3b58bc70-a3d1-40b0-8372-05bf50fecbae,,20/08/2023 21:42,20/08/2023 21:52,20-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
9fe7fb60-7622-45a6-8700-185b768b127c,Inbound,Order Related,Delayed,U r harrasing us,1ecc6f43-fc74-4038-89e4-9579a918ec4a,09/08/2023 23:49,18/08/2023 13:26,20/08/2023 00:39,20-Aug-23,JHARSUGUDA,Books & General merchandise,478,,Michael White,Dylan Kim,Michael Lee,>90,Morning,1
a1127341-7798-4972-8559-36a7ea1f08aa,Inbound,Returns,Fraudulent User,,444ed4da-5d2c-451f-b9a3-8770b8159a54,,20/08/2023 11:03,20/08/2023 11:10,20-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
c7144d25-52e0-47b7-b192-9eea718487b0,Email,Feedback,UnProfessional Behaviour,,eed684f1-b528-4cf4-be19-cf38c3c5a776,,20/08/2023 17:26,20/08/2023 17:30,20-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
a4f41867-704d-4c44-9af9-ef49dfb4886d,Inbound,Order Related,Delayed,Good,1f5e4612-e177-4573-ae48-f2350cb75af1,13/08/2023 22:14,20/08/2023 21:11,20/08/2023 21:12,20-Aug-23,BHOPAL,Books & General merchandise,150,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
f5c30d82-3301-47b7-88b6-9243f26b0902,Inbound,Returns,Reverse Pickup Enquiry,"Customer support executive said only things that we already known, speak politely, No issue with interaction but they can't provide solution only raise issue but not resolved issue.",42e330d2-8192-4677-b991-1b15d097672d,24/07/2023 19:38,20/08/2023 12:49,20/08/2023 14:26,20-Aug-23,PUNE,Home Appliences,22999,,Mike Fields,Madison Kim,John Smith,>90,Split,1
968f6e41-9bfa-4d09-a1f6-fbacd059c7dc,Inbound,Order Related,Installation/demo,,bfa2cf86-e0b8-4b92-b37e-ad63be80f3b3,,20/08/2023 09:40,20/08/2023 09:52,20-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
94633a69-fbf2-498c-8958-3f3e6b3d0208,Inbound,Returns,Reverse Pickup Enquiry,Good??,5a6f9c56-5413-48aa-87ea-806f23da2c8b,,20/08/2023 12:56,20/08/2023 13:03,20-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
d4e015df-e179-41a4-9257-7f7cb615a5d5,Inbound,Returns,Wrong,Very good ,56ce21af-8738-4d4b-913e-b4b421948645,,20/08/2023 12:50,20/08/2023 14:15,20-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
1490ac94-4d37-4ea7-a00e-6246e80997b1,Inbound,Returns,Fraudulent User,,235424ee-e628-4c19-af68-e4e75beb6cbb,,19/08/2023 16:59,20/08/2023 11:16,20-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
402be3e4-8932-4bb7-87a5-08ea96e70003,Outcall,Returns,Reverse Pickup Enquiry,He is very polite ,6aa79bae-8870-4ca6-82f1-35b8d3c7f828,,20/08/2023 11:33,20/08/2023 11:39,20-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
1df09baf-7962-4ecc-982a-84fffa2344c3,Email,Refund Related,Refund Enquiry,Thanks for support and patience ,6750c180-cba6-421e-904b-db26938b3a24,,20/08/2023 15:04,20/08/2023 20:37,20-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
c69a10e5-bec7-4ec0-a9f1-98fe94fe6e8b,Inbound,Returns,Wrong,,6ebc1162-80fc-4a4c-bb96-7c2209336382,,20/08/2023 17:39,20/08/2023 19:19,20-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
14990305-7be7-4449-a801-ff83295b7f4f,Inbound,Returns,Return request,,05505457-e794-4330-a113-28efa931392f,12/08/2023 22:23,20/08/2023 09:43,20/08/2023 09:44,20-Aug-23,GANDHINAGAR,LifeStyle,559,,Robert Miranda,Emma Park,John Smith,31-60,Morning,4
8aebc1ad-ee7c-4813-8764-05ccceb77d82,Inbound,Order Related,Installation/demo,Customer care was more helping nature ,3481f4b6-45a7-40b9-8113-037da93340b1,,20/08/2023 11:57,20/08/2023 12:23,20-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
e984b72a-5d27-4b3c-b2e8-d70b9cbf86ac,Inbound,Returns,Reverse Pickup Enquiry,good,22ec33a6-3176-43e0-8619-e23855547251,,20/08/2023 08:27,20/08/2023 10:09,20-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1c161544-0259-4402-875e-d80b0a99e165,Outcall,Returns,Reverse Pickup Enquiry,Thank u bhaiya ,4367d548-a78b-4f83-9161-987c82a6a288,,20/08/2023 13:06,20/08/2023 13:07,20-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
f1e62873-c6a3-401c-b662-fbc028fe4c68,Outcall,Refund Related,Refund Related Issues,Nice ,c9d5d079-7245-4b1d-afdc-a3e70046eb9d,,20/08/2023 07:08,20/08/2023 07:09,20-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
6d119739-92c0-458c-8a90-79ba711c21e3,Inbound,Returns,Return request,,0b1f5adc-88fc-491c-9a89-aeafcdc68f55,,20/08/2023 09:55,20/08/2023 10:01,20-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,4
adf8688d-c056-48fd-99f5-3d0061b4b827,Inbound,Order Related,Installation/demo,,9384b0e9-ea53-4e0d-9ba1-e45ca06c21e7,,20/08/2023 19:05,20/08/2023 19:38,20-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
9e4ca422-5e6f-42a8-8840-3f31b9277954,Inbound,Shopzilla Related,General Enquiry,Good ,d0f5b98a-bc78-418b-b3da-7403da4f6735,,20/08/2023 12:50,20/08/2023 12:54,20-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
68de6ac6-57e4-493a-9e47-a55dd6e5455e,Email,Returns,Missing,,1881b0e1-ce9c-467c-8c5f-e58f3daeca43,,20/08/2023 17:03,20/08/2023 17:09,20-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,2
d3d813ff-d34f-4b80-977e-7d5fa8d50ce0,Outcall,Order Related,Installation/demo,,f190ea4b-693e-4a65-928a-e2cfd5ecad85,,20/08/2023 18:48,20/08/2023 18:50,20-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,1
c73093c2-cc1a-44c5-b87b-bb4b72666e15,Inbound,Returns,Reverse Pickup Enquiry,,98fa2bbf-fb0f-4800-a89f-4845a6774937,,20/08/2023 13:20,20/08/2023 13:22,20-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
80293a35-de0d-4f8d-b792-64f97b5169e7,Outcall,Returns,Return request,Kindly give an option for exchangeIf return is not available for any product ,d7d31791-b672-4243-8c9b-20e923f4c9ea,,20/08/2023 00:04,20/08/2023 00:07,20-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
6b627013-e23c-412a-af0e-8fc5dd12b62d,Outcall,Cancellation,Not Needed,"They didn't even help with any issue. Support just always Apologises for things but never really solves anything. The product was supposed to be delivered on 13th Aug but it got rescheduled to 20th Aug, we waited but when the day arrived it again got rescheduled to 27th Aug. Why are we supposed to wait these many days without any surety about package delivery? That's just absurd and unprofessional of what Shopzilla is doing. Very poor support ",63ef4316-8ac5-43b1-91d3-ef76baafcb64,03/08/2023 08:34,20/08/2023 23:29,20/08/2023 23:32,20-Aug-23,GUWAHATI,Home Appliences,16009,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
67faca52-b08d-49b3-9696-fa47ccea1ddc,Inbound,Returns,Reverse Pickup Enquiry,,73a2512a-e2c7-420b-a0b0-cdf9857fd067,11/08/2023 09:46,20/08/2023 21:03,20/08/2023 21:05,20-Aug-23,LUCKNOW,Books & General merchandise,196,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
9ef32ba5-9404-4f10-bb09-51ce54bb8fe0,Inbound,Returns,Reverse Pickup Enquiry,,c5e15024-3832-433e-baed-6dfe89aaf89b,,20/08/2023 13:42,20/08/2023 13:43,20-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
50b830c5-649b-4f72-b4eb-7fbefc32a89a,Email,Order Related,Delayed,  bad,c64b5ca5-7cbd-4e6c-be26-f347645b7bff,10/08/2023 21:52,20/08/2023 08:03,20/08/2023 09:53,20-Aug-23,MADHUBANI,Home,1996,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
48e9405f-c76d-481d-84cf-dd257f4e78ff,Inbound,Returns,Reverse Pickup Enquiry,,8a3537b7-3e59-477d-88e9-07f479776e66,,19/08/2023 18:29,20/08/2023 09:01,20-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7e907903-af55-435c-ae22-55e386ffef1f,Inbound,Order Related,Invoice request,,b67aae28-4603-4a1a-91c3-fb9d3b10e8a4,,20/08/2023 10:47,20/08/2023 10:49,20-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
8e1fa8e2-14aa-4f69-b16c-caf55bc04fc9,Inbound,Refund Related,Refund Enquiry,Very good ???? ,99f5ccef-06f8-4c25-9459-77ca32d68cce,,20/08/2023 12:11,20/08/2023 12:12,20-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
20a4f1b9-4a0e-4239-843b-9ed66f743f0d,Outcall,Feedback,UnProfessional Behaviour,Excutive very helpfull  ,a154c544-5bcc-48ad-9e25-a9b2bfd383ef,,20/08/2023 12:48,20/08/2023 13:10,20-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
6368d378-4205-4278-a075-3398f995ef10,Inbound,Order Related,Invoice request,,424221ee-daac-46f1-adc1-f5a87bbafe1b,,20/08/2023 11:21,20/08/2023 11:23,20-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
96a24164-dfd2-45e8-abfa-176cc39ebcf0,Inbound,Returns,Missing,,9aa633dd-c15a-46af-8a01-39fabfb16a94,,20/08/2023 21:38,20/08/2023 21:41,20-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
514c3c60-caed-42c1-b8d3-3eba83ad69b1,Inbound,Order Related,Delayed,,7459fdcc-ebcd-4fb8-8c8a-a3ab47f19462,,20/08/2023 18:50,20/08/2023 19:06,20-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
265b5ba5-b49d-4ede-83f0-c76daaa0004b,Inbound,Returns,Reverse Pickup Enquiry,"Very nice to talk to, tried my best to solve my problem",bced251f-5d38-46cd-adfd-5d1528ed9944,,20/08/2023 21:41,20/08/2023 21:48,20-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e164bebd-2d51-456c-b5e7-d169e9b20c08,Inbound,Returns,Missing,,e5138bb4-7bb1-4059-aa21-d06895046742,28/07/2023 08:52,20/08/2023 11:26,20/08/2023 11:31,20-Aug-23,CHALISGAON,Books & General merchandise,199,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
f066c0d2-caa1-4637-a6f6-096ede3b4015,Inbound,Returns,Reverse Pickup Enquiry,,8f207779-a292-4785-9c2f-6f3aed754ada,,20/08/2023 10:12,20/08/2023 10:15,20-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
927af184-1317-4693-af0d-9bb29332c8b3,Inbound,Returns,Reverse Pickup Enquiry,,e89036da-2fe4-439c-a0e9-76141ba19952,,20/08/2023 14:33,20/08/2023 14:34,20-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
6ae74d2d-fd04-47d3-b8ef-01e9f9a8dc0e,Inbound,Order Related,Order status enquiry,Thank for my solution ,c52bbf03-3ef8-431d-83b9-10c891e4e320,,20/08/2023 18:34,20/08/2023 18:35,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
028e4340-5d3f-4d85-abd2-0be141446689,Inbound,Returns,Return request,,8f176b9a-de31-45e9-ae69-f9e68624a82b,,20/08/2023 19:02,20/08/2023 19:04,20-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
e8156d04-e42f-4d4c-a01b-c990599002f0,Email,Returns,Return request,my problem still not solve,513c3410-982f-459c-8c59-c1ad3f6f8ef0,,18/08/2023 14:23,20/08/2023 15:27,20-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
ab7bbd04-5c1f-4a4b-acf8-f75636387c0a,Outcall,Payments related,Online Payment Issues,,02d6b849-af3f-4d3c-8c5a-f21fa16326a5,,20/08/2023 13:54,20/08/2023 13:58,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
374b4eef-674c-4cd9-b364-b732e90c0969,Inbound,Returns,Fraudulent User,Nothing,9487fac0-0a96-4bf6-b2c7-01265c1d5f5e,,20/08/2023 20:37,20/08/2023 21:22,20-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
cc040778-e5ac-453c-b120-3706cdc6de2c,Outcall,Cancellation,Not Needed,No any problem resolve me,ae797b05-6a75-4ffe-b1f6-ee9f86d8de5f,29/07/2023 20:57,19/08/2023 12:53,20/08/2023 21:51,20-Aug-23,JHANJHARPUR,Home Appliences,2899,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,1
90dccbcc-79e5-4fda-8ab1-ab3c08d54aec,Inbound,Returns,Reverse Pickup Enquiry,,8112509b-dae5-4fc8-8cc2-285c1e330d49,,20/08/2023 10:49,20/08/2023 11:09,20-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
829a2b3f-a3f6-4a4c-bbc4-935f3ede84e4,Outcall,Product Queries,Product Specific Information,,d7430e78-9bcb-4a16-acef-395474ad3edc,,20/08/2023 17:14,20/08/2023 17:38,20-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
95da3640-9799-4a5f-b56e-25ea79c9c1eb,Outcall,Returns,Reverse Pickup Enquiry,,32812899-241d-4ce2-939a-358284d937d8,,20/08/2023 22:27,20/08/2023 23:08,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
edd8b83e-5c59-4e09-b2b6-6b3dfafa76b5,Inbound,Returns,Missing,,38e5b10e-e682-4769-ab68-3c14b347ab26,,20/08/2023 12:01,20/08/2023 12:02,20-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
902c0d2e-e92d-4851-bd0a-09cd26fdd1b9,Inbound,Order Related,Installation/demo,,dfbec032-c7b1-4f03-bc0b-6b4917e33642,,20/08/2023 17:28,20/08/2023 17:31,20-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
7600470f-255d-468d-b9a1-99aacdd5ed29,Inbound,Returns,Reverse Pickup Enquiry,,387ffd9f-c309-420d-a2db-956b57e7b109,,20/08/2023 22:49,20/08/2023 22:51,20-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
58e6cfb8-9ea5-40d6-a314-51e3a9d27f4d,Outcall,Returns,Reverse Pickup Enquiry,,45eb136a-4229-47d5-9c96-6e11217cd5b7,30/06/2023 12:32,20/08/2023 08:49,20/08/2023 08:52,20-Aug-23,GORAKHPUR,LifeStyle,725,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
c7541ca3-055d-4218-b6bd-465918bc1fc6,Outcall,Returns,Reverse Pickup Enquiry,,62287585-5527-4881-8d49-740a2d7f4ac6,,20/08/2023 12:44,20/08/2023 23:25,20-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
e9abb05e-cbb3-48d5-bc00-f279aaf00279,Outcall,Returns,Reverse Pickup Enquiry,,b49fb8f1-aac9-4b6f-b98b-6529ac20a6c7,,20/08/2023 17:41,20/08/2023 18:05,20-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
9679b938-5e59-44a7-ac40-07d1265c1247,Inbound,Returns,Reverse Pickup Enquiry,,84d76ee5-359b-45f2-b9e7-12ab923bb4e9,,20/08/2023 21:50,20/08/2023 23:56,20-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
5da18475-c553-4f63-b86a-5840f824eb07,Outcall,Returns,Service Centres Related,Stilll issues not resolve ,0155a873-7969-4a66-8e9f-faf61e0b944a,,20/08/2023 11:53,20/08/2023 12:29,20-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
488285fd-92de-4c98-b8bc-f9be20198075,Inbound,Returns,Reverse Pickup Enquiry,??? ???? ??? ??? ???? ??? ???? ??,6794953c-f3c8-4026-bb18-28bf09d4611a,,20/08/2023 14:15,20/08/2023 14:23,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
0b170a58-485d-4705-93f2-3c2b93122c2c,Inbound,Returns,Return request,Costumer care executive is very humble nd resolved my issue,e6a569bc-1e58-4c79-a594-52f3efc6ae8c,,20/08/2023 15:51,20/08/2023 15:55,20-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f0ca3c8c-d24b-4103-bfd0-8f1a2fd29bb6,Inbound,Order Related,Delayed,,c68d77e0-609d-4857-bbcf-2bd5651b0213,,20/08/2023 09:41,20/08/2023 09:58,20-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ff6fc21d-9be8-4f51-a7f0-2d3f02143ca3,Inbound,Returns,Reverse Pickup Enquiry,,77ca4a9e-427d-46e3-a709-58e2f6bc1934,,20/08/2023 13:13,20/08/2023 13:14,20-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
a57128af-e548-48f4-a40c-103fba890621,Outcall,Refund Related,Refund Related Issues,,d14dc160-a8fd-425d-9e7b-48b3ed64b4c7,,20/08/2023 11:18,20/08/2023 12:28,20-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
bdcff9cd-b6d5-4408-83b5-f46853ce6d49,Outcall,Returns,Return request,So good ,b3ba2b40-2206-4162-85e0-eeebb5fbb2a5,,20/08/2023 13:11,20/08/2023 13:14,20-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aeedd99a-4d0b-49b0-ad8f-c6a5ffffc61b,Outcall,Returns,Fraudulent User,,ec89d640-d08a-435d-aaa4-d2ba78472e8f,,20/08/2023 17:43,20/08/2023 23:44,20-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
d6b29222-650c-4d46-8c05-9d431bd208fa,Outcall,Returns,Return request,,8cb1c5a1-7d9b-4af6-ae75-0b7e79260630,14/08/2023 23:13,20/08/2023 10:51,20/08/2023 11:58,20-Aug-23,DEHRADUN,Electronics,1299,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dc5639ae-b911-4baf-bca6-78124bb52c5c,Inbound,Returns,Reverse Pickup Enquiry,,f90d1cbf-f9c7-4c19-a8f0-d83002daad2a,,20/08/2023 10:10,20/08/2023 10:12,20-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
0dc173c0-43eb-4fc0-be17-cc70d78da3dc,Email,Refund Related,Refund Related Issues,Bad,a42a275e-18da-4568-a876-73b708887b81,20/06/2023 19:11,20/08/2023 09:41,20/08/2023 10:15,20-Aug-23,BHUSAWAL,Home Appliences,41999,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
5fea36ff-2c67-4827-a794-ae8200ff8e25,Inbound,Order Related,Order status enquiry,,d45ee2ef-6509-4702-ac87-258d45e5c530,,20/08/2023 11:47,20/08/2023 11:49,20-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d8ce534f-748c-45b2-bf38-cfb625956f72,Inbound,Returns,Reverse Pickup Enquiry,Very good ,d245f1e0-d45c-4f8b-a3d1-f800a69e494e,,20/08/2023 17:20,20/08/2023 17:21,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
53dceb6b-8f2d-4310-a838-e06f40a312fc,Inbound,Returns,Reverse Pickup Enquiry,No,037cccdb-bfbd-4852-9ed4-507ddec0cec7,,20/08/2023 18:44,20/08/2023 19:05,20-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
f2244491-e508-40bc-b377-12c537b6591a,Inbound,Returns,Missing,,8b3d88d9-eb93-42a3-bc5b-d36880374730,,20/08/2023 09:51,20/08/2023 09:53,20-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
77bac96f-7760-4ba3-9a3c-58a106d34774,Inbound,Returns,Service Centres Related,Improve time to solve issue of warranty claim ,36a8e1a0-d9a2-4215-a09d-793a41f4461f,,20/08/2023 18:27,20/08/2023 18:27,20-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
b19f0f03-8625-46ee-a0d9-e98cb8f1ce37,Outcall,Returns,Return request,??,1e63af0a-f63f-444b-8d30-b07510f5c44f,,20/08/2023 19:39,20/08/2023 19:42,20-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
c8704793-54f4-4bc8-9341-1a5fa3fd2208,Outcall,Refund Related,Refund Enquiry,Accept order for which you can deliver,11784357-d074-4b8a-be9e-10fb1dad5d47,,20/08/2023 23:05,20/08/2023 23:16,20-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
9c0fd049-2f5c-4a8b-b3ac-1f3c4fb6c5eb,Inbound,Returns,Wrong,I love you ,d4da435b-978d-4f61-9097-46efa5e72109,05/08/2023 06:40,19/08/2023 18:32,20/08/2023 13:38,20-Aug-23,KARANJIA,LifeStyle,1273,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
4232e663-32c1-44fb-b301-e25f2ff20e61,Inbound,Returns,Reverse Pickup Enquiry,,ac298ea0-bcba-47d9-84f6-6ef9c3d8aadb,,19/08/2023 18:35,20/08/2023 10:22,20-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
970a9c6b-6f87-4410-8d89-5d472d7fe035,Outcall,Offers & Cashback,Affiliate Offers,Call disconnected ,56cfcc84-3aa6-4bf2-b114-cc71282a2bbb,,20/08/2023 00:56,20/08/2023 01:01,20-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
0b53b55d-8c3c-4485-9498-93f96e8d5318,Inbound,Feedback,UnProfessional Behaviour,Very good ,8308b742-1349-47c6-9b50-a81b301ddacb,,20/08/2023 11:11,20/08/2023 11:11,20-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
d2443303-4436-4fb6-bb93-f40a6fe65463,Inbound,Returns,Wrong,,c5db4ca8-aa6a-4189-ab3f-f6c15624724a,,20/08/2023 15:34,20/08/2023 19:46,20-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
506c647f-d82a-4f89-8cd5-2e2b92c64f87,Inbound,Product Queries,Product Specific Information,,2127c423-af50-499d-ad1f-c6dd6571ca9d,,20/08/2023 15:54,20/08/2023 19:54,20-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
92c7d9f5-98fb-4695-b22f-c45fd66e3239,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,5d5405c4-95e2-48d6-ac3a-032cd47ade04,,19/08/2023 23:53,20/08/2023 00:01,20-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
8c53644f-81c3-44d1-8e76-f80e6480cde4,Outcall,Order Related,Order status enquiry,Only for this person I give feedback back......but I say that Shopzilla service is very bed last urgent order already cancel by Shopzilla and again place order is also too delayed......,1ebc3610-0c80-4455-a51c-5058a28e735b,,20/08/2023 17:24,20/08/2023 17:55,20-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
c1196e27-a195-432f-b3a4-a6af73d8b20e,Inbound,Returns,Reverse Pickup Enquiry,Costumer executive conversation is Too good. Finally issue is resolved by her.,22643b59-b190-4e7d-98c1-a9ec38ff148e,,20/08/2023 08:02,20/08/2023 08:04,20-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
e737f904-610e-4bac-8156-3d071272d1f9,Inbound,Returns,Return request,good????,c22b2057-0aed-4420-991e-d481160866c7,,20/08/2023 21:46,20/08/2023 22:19,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
cc9eee44-15de-496f-a657-edb1696be8ec,Inbound,Returns,Wrong,,8108ce6e-6fea-43fe-b671-be131e676180,,20/08/2023 17:39,20/08/2023 23:56,20-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
80fa3852-e6f9-4fbf-93c0-6bf76b542a4b,Outcall,Returns,Missing,,a5f4117c-5afc-435d-b563-ff7a3b4acd33,,20/08/2023 10:13,20/08/2023 10:30,20-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
243e3091-e15d-4a0c-b105-1954a5eb8be8,Inbound,Order Related,Installation/demo,Highly dissatisfied due to poor service. 10 days after delivery there is no any demo and installation of V guard inverter.,36943509-b1ef-4bbb-9213-c6e14e3ffe97,04/08/2023 16:30,20/08/2023 12:09,20/08/2023 12:29,20-Aug-23,GADARWARA,Home Appliences,6399,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
01c19b11-e634-4f38-b9d6-cb2ce14a1a0a,Outcall,Returns,Reverse Pickup Enquiry,Very bad ???????????? ,20fd4493-de12-44e8-9eba-bf4ff385cddf,,18/08/2023 09:41,20/08/2023 12:12,20-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
5ba8f660-a7fe-4640-931a-e0e4c1047cc5,Outcall,Cancellation,Return cancellation,,3c18980c-1e67-49ae-9151-f9e3811e8153,,20/08/2023 11:22,20/08/2023 11:27,20-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
32f33e33-898a-4124-a220-501b45bc4f1b,Email,Cancellation,Not Needed,,f5320a12-107c-447e-ae72-a4c2c354bc16,,20/08/2023 11:34,20/08/2023 11:35,20-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
ae89ce26-1e53-41e8-b8b0-7e767a2e3b81,Inbound,Returns,Damaged,,3d56e572-a85a-464e-b33c-89a8b92b006d,,20/08/2023 13:23,20/08/2023 13:24,20-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
f18408c6-97ec-4c83-aac2-41eb84014913,Inbound,Returns,Wrong,,ef814d22-8305-485d-9f22-e3a0c807948c,,20/08/2023 17:06,20/08/2023 17:08,20-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
03af5c7c-b0a4-41da-90d9-dae2a4d75efe,Outcall,Order Related,Invoice request,,fcd92697-809f-46e8-8f08-436b74d3930f,,20/08/2023 11:11,20/08/2023 11:16,20-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
3628ebc7-1a7a-4ee6-8f35-b9ef54d918e4,Inbound,Returns,Service Centres Related,,abfbf37d-edd6-47fd-a272-308b07443641,,20/08/2023 20:45,20/08/2023 20:51,20-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
970ebfbd-1109-4163-90e5-568100b3465e,Inbound,Order Related,Delayed,Please send me number ,46e4fe3c-4c4e-4a22-ab87-dcc53e48e156,,20/08/2023 21:36,20/08/2023 22:44,20-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
13d7707f-c24c-4066-b088-57682bdd812e,Outcall,Refund Related,Refund Enquiry,,af03537a-b1d9-4e27-8070-27f24ad84e70,,20/08/2023 15:49,20/08/2023 15:56,20-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
23bac68b-45a4-4b2d-bd1d-2ae886af6685,Outcall,Returns,Missing,,ecb7e78b-cf0f-4d0f-bf9d-a4584dd11033,,20/08/2023 07:48,20/08/2023 07:51,20-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
cb8da445-0912-4410-8aa1-0219d0058a54,Inbound,Shopzilla Related,General Enquiry,Good ,0ce7511b-6c86-4f25-a854-667b1d48a0db,,20/08/2023 12:18,20/08/2023 12:19,20-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
bf94a06e-0ee6-4161-aa11-3ef57f33be1a,Inbound,Returns,Reverse Pickup Enquiry,,438d0ebc-1504-4566-bab2-a1df7f70d671,,20/08/2023 14:52,20/08/2023 14:53,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
88064591-da07-490b-b07f-ba0523a1f032,Outcall,Order Related,Invoice request,"I'm happy with the customer support executive,but it's taking more Time to schedule call request to reach them,it would be better if it fast",3a99d8f1-7c99-4e2a-ac82-6a788758e299,,20/08/2023 12:07,20/08/2023 12:09,20-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4c21636e-24dd-45af-92ca-07f31b88620e,Inbound,Returns,Reverse Pickup Enquiry,,099e1e8d-ba12-4f2c-ab62-bb4cced39a16,,20/08/2023 14:34,20/08/2023 23:23,20-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
82f4f312-bc57-476f-862f-da60443869ae,Inbound,Returns,Fraudulent User,,61f41e86-2f93-47bf-bdf3-bad9f01cc6a6,,20/08/2023 13:40,20/08/2023 14:19,20-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
a2adf77d-6945-4c5c-999e-4600de3e2aaf,Inbound,Order Related,Order status enquiry,Thanks abhishek.You were good with handling situation.,f4723b47-a31b-4d42-94f4-4c1114cc5c05,,20/08/2023 13:02,20/08/2023 13:03,20-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4bff63b5-ec50-4194-8343-4edfc3b9bbc2,Inbound,Returns,Reverse Pickup Enquiry,,d64948a1-2fe5-47b9-8f3e-0e8369bfd3f0,,20/08/2023 09:39,20/08/2023 09:40,20-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
0ca5098f-93e7-4fc4-a756-13a4d16e8c68,Outcall,Returns,Reverse Pickup Enquiry,Less of knowledge in customer exative,df502977-683c-4294-88e6-86437c4d6e9a,,20/08/2023 09:43,20/08/2023 09:48,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
0d55df9f-8a52-48ab-abbc-ea1665aa6c20,Outcall,Cancellation,Not Needed,Customer executive is not good,04bf893c-a2fb-4236-89ab-53f675f23a9f,,20/08/2023 11:57,20/08/2023 12:02,20-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
de60987c-229d-4471-a1af-9be1cd2218c7,Inbound,Product Queries,Product Specific Information,,3b20fdf3-9b90-4730-b747-4c3946da3f16,,20/08/2023 13:31,20/08/2023 13:34,20-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
cf6bec9e-2a08-4e14-bee5-012470055041,Inbound,Returns,Return request,,905e6d6f-a060-4824-ad54-44545f086e86,,20/08/2023 18:51,20/08/2023 18:59,20-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6aa02fef-16ec-4a56-bebd-b2a5dd51b783,Inbound,Order Related,Delayed,,c5941e28-0d28-4d74-9519-b4aa0925cf89,13/08/2023 16:56,20/08/2023 12:17,20/08/2023 12:24,20-Aug-23,CHENNAI,Home Appliences,2499,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
de9b7bdf-e00e-46f2-b43f-d8ef311b1551,Inbound,Returns,Reverse Pickup Enquiry,Good,3882cfcb-0191-43be-bb44-50435d293e98,,20/08/2023 09:54,20/08/2023 09:56,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
16e57ce9-6167-4de3-ae21-001987e8f06b,Outcall,Returns,Return request,,233f4c4f-d0af-4b15-8d8a-990f04df6cc6,,20/08/2023 13:46,20/08/2023 17:51,20-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
89af6431-99a3-4e83-8587-792d9db35f02,Inbound,Order Related,Order status enquiry,,dc854d82-8e47-45a4-8216-13aec55afcc0,,20/08/2023 16:55,20/08/2023 16:57,20-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
1ad738b5-3f54-4222-8d43-9d515955638f,Outcall,Product Queries,Product Specific Information,,05eac938-d229-42d9-87e9-2822438f9780,,20/08/2023 14:10,20/08/2023 14:11,20-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
aa67dac4-0281-4a23-a68c-a31a929b04af,Inbound,Returns,Return request,,a1dd40e3-2b7d-4982-9dd3-6b619ae21866,,19/08/2023 12:15,20/08/2023 23:33,20-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
4b9f3588-c38b-40c2-8249-0bdf4ed52026,Inbound,Returns,Reverse Pickup Enquiry,,e82643b0-fdd2-4e4c-af12-0990fa7eae95,,20/08/2023 11:22,20/08/2023 11:55,20-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4d7a58ef-9bdd-4c11-bab2-72cdefa60b1d,Outcall,Returns,Return request,,14707c28-aad6-44b0-a296-cee306374fb8,,20/08/2023 12:00,20/08/2023 12:04,20-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
38ec02d6-a1c5-4366-8f30-e95bd1e94087,Inbound,Returns,Wrong,Customer support is good actually best . But my problem is not yet solved. My return request was rejected.,f8ccb761-be59-4f59-892e-df657d82b1ab,,20/08/2023 12:47,20/08/2023 15:17,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
3ac5182a-aff9-4286-a5e6-bec8f453faac,Outcall,Returns,Return request,"Executive was very polite, he made everything simple on call, I like his service..",ef30376c-d9db-4d01-99f1-2c1a9601bb44,,20/08/2023 15:48,20/08/2023 15:49,20-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
64cb9f75-28d4-4b0f-8aa3-e7a1e78eefa1,Outcall,Returns,Fraudulent User,,261c0e40-f4f4-433e-99c7-a0ab4338bb37,,20/08/2023 14:44,20/08/2023 15:10,20-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
77526c81-9c07-4084-a22f-2bff9af86178,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,31cdc135-eb65-49bd-af50-3c7ea4c8eb42,,20/08/2023 09:34,20/08/2023 09:37,20-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
c3cfbea5-f2c9-4945-a04b-fca188834b9d,Inbound,Shopzilla Related,Account updation,,6dd5848d-d550-4b6d-a497-8a28a5aa1d79,,20/08/2023 09:53,20/08/2023 09:56,20-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fe0956ed-ed2e-4fc6-a433-5984b2c36cdc,Inbound,Returns,Exchange / Replacement,,09e0a436-9ca8-48d4-bc06-7e80898e81f0,,20/08/2023 21:37,20/08/2023 21:45,20-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
78d8d186-c559-4007-8692-fd1af875f684,Inbound,Payments related,Payment related Queries,,a23907dc-dcbc-421f-a1c8-18613c7f97cc,,20/08/2023 10:48,20/08/2023 10:51,20-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
01b4c721-e5c8-486e-b6ad-523da4ffb6ab,Inbound,Returns,Reverse Pickup Enquiry,Thanks,8bbe9ea5-40f4-4e93-918b-7a0939ebf0fa,,20/08/2023 15:44,20/08/2023 15:46,20-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1be15948-d45f-4a87-9d62-56eebab8fc52,Inbound,Returns,Reverse Pickup Enquiry,,f7d960a7-b871-4ac0-9ba8-bef05a80b0b5,,20/08/2023 18:33,20/08/2023 18:40,20-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
7d5cac1a-16e2-469c-b1cf-68acad189efe,Inbound,Order Related,Customer Requested Modifications,,c343cf27-7237-4e51-9d5e-ac64493b799b,,20/08/2023 09:52,20/08/2023 09:53,20-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c88f4345-64e6-4128-b1e5-d240a3ccbe8d,Inbound,Returns,Reverse Pickup Enquiry,,d412585d-60f6-4e05-b8c0-6f6ddea7476e,,20/08/2023 11:20,20/08/2023 11:32,20-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7fd5e8c4-152d-438c-93b3-226ca555d6a6,Outcall,Returns,Reverse Pickup Enquiry,Boring,c574e1ef-58b6-496a-b3f8-041f91ebae1a,,19/08/2023 15:11,20/08/2023 08:37,20-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
4cb9dadc-8dee-4c52-bcab-1896d241fc45,Inbound,Returns,Reverse Pickup Enquiry,,060f675b-34b9-4e51-8245-dee568fad352,,19/08/2023 19:06,20/08/2023 11:58,20-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
5b4382ed-57a1-4363-b578-dcda36e07106,Outcall,Returns,Reverse Pickup Enquiry,,abbfef6d-73e6-4855-8f69-552600e271ca,,20/08/2023 17:47,20/08/2023 17:48,20-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
a9458f81-2eba-4a41-b94c-8d2b7dbc217e,Inbound,Order Related,Delayed,,3e0b590f-52a5-4598-b37a-88d2f2f6106d,,20/08/2023 10:52,20/08/2023 10:54,20-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
e8781aab-4cfc-4983-92a6-fe3a6af51b9e,Outcall,Order Related,Order status enquiry,Nothing all services are goodThank you ??????,2a8b7fa3-f7de-4777-b372-e0f595ab8d30,,20/08/2023 11:08,20/08/2023 11:09,20-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
bded4ad5-d19b-4f9d-a180-5b77ee6e0a28,Outcall,Returns,Reverse Pickup Enquiry,,eeb408c6-fb0c-4ea3-aea6-4830a901913b,,20/08/2023 11:15,20/08/2023 11:17,20-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
eab20c96-0aee-4572-a066-5d3a6d7c75d7,Inbound,App/website,Issues with Shopzilla App,,a802512b-70fa-4f8a-99e1-58347e814a67,,20/08/2023 09:56,20/08/2023 10:00,20-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
01ff4d09-237a-4e16-80a2-66f9b21b1448,Outcall,Returns,Return request,MAKE REFUND IN ALL PRODUCTS ,20c00e86-db2e-460f-8948-ca3032b57343,11/08/2023 11:05,20/08/2023 17:40,20/08/2023 17:46,20-Aug-23,LUCKNOW,Books & General merchandise,594,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
5eeaca3a-5a15-4225-9593-4232d93aac32,Inbound,Refund Related,Refund Related Issues,,645e2ee1-cf4c-4c13-ac3b-ef54d34b1894,,20/08/2023 08:37,20/08/2023 14:53,20-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
379b3202-84e6-4b78-8993-bf1eafde2d95,Inbound,Returns,Reverse Pickup Enquiry,??????,38f7433a-8427-4afa-8692-ff20f8ed8711,,20/08/2023 10:23,20/08/2023 10:24,20-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6358a7b7-0576-47e1-bd26-9e4188c94f0f,Outcall,Product Queries,Product Specific Information,Fabulous ,56b965be-c4d3-4c9e-b52b-8b83d30446a6,,20/08/2023 12:21,20/08/2023 12:22,20-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
db22ebfd-0e22-41bb-be73-6441098faea7,Inbound,Shopzilla Related,General Enquiry,,d8a23544-5aee-43ed-adaa-fbd91c528895,,20/08/2023 12:58,20/08/2023 13:09,20-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,2
51dcde16-9450-4ba6-84da-c4874ffee99e,Inbound,Refund Related,Refund Enquiry,,df53f143-b8b8-4cd8-96a2-d6bb6e5b9543,,20/08/2023 23:39,20/08/2023 23:46,20-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e256171c-3e6c-4d8a-a56d-43bfc49849ee,Inbound,Returns,Reverse Pickup Enquiry,Good ,a646f548-8c63-4b56-ae15-70473579e10e,,20/08/2023 18:24,20/08/2023 18:27,20-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,2
c1e59fa2-f1a7-4021-b0fc-4c87d211afd5,Inbound,Returns,Reverse Pickup Enquiry,,ac22936e-35c4-4e64-866b-81df2a27d75e,13/08/2023 15:41,19/08/2023 21:14,20/08/2023 09:41,20-Aug-23,JAUNPUR,Electronics,1199,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,3
9e894c99-8bae-49fb-9a4e-aac525e4f839,Inbound,Order Related,Installation/demo,Very good service ,179a65db-4bc6-41a2-8af5-e7dfda78f836,,19/08/2023 14:57,20/08/2023 19:04,20-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
904633d0-70c9-4643-8539-2730b64a4bfd,Inbound,Returns,Missing,  service is not working properly ,a3babe94-60b1-4b2d-acc2-17962f14e1ea,,20/08/2023 15:09,20/08/2023 15:12,20-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
9768f0ff-03a2-4f4f-9379-6ed244cd7e60,Inbound,Returns,Reverse Pickup Enquiry,,98e9467f-d0c2-430b-af39-7019ca18c913,,20/08/2023 08:19,20/08/2023 08:21,20-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
6cd0da1d-a755-497d-a0b3-3b7ae7422877,Inbound,Order Related,Delayed,,42ba535c-05b4-4cac-a5e5-0bf367c8e102,13/07/2023 17:44,19/08/2023 16:21,20/08/2023 13:53,20-Aug-23,FATEHPUR,Books & General merchandise,1144,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,4
524196ee-d274-402d-ad5f-110078f660c3,Inbound,Order Related,Delayed,,815d03df-69d2-47f5-8985-d595eeaa1db0,31/07/2023 23:46,20/08/2023 10:16,20/08/2023 10:17,20-Aug-23,UDAIPUR,LifeStyle,246,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
f39a62a6-fe74-416d-af0a-9641a3a71ba9,Inbound,Returns,Missing,,b281300e-1da2-4e98-8fbf-2cd88ad45a19,,20/08/2023 13:04,20/08/2023 13:28,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
c9508131-fb49-4308-803c-4af5e0a47c26,Inbound,Returns,Fraudulent User,I love Shopzilla,4c7b05ab-41a3-4e3e-9d4f-1105228c636c,12/08/2023 13:47,19/08/2023 22:23,20/08/2023 06:45,20-Aug-23,BARASAT,Books & General merchandise,162,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
08648c56-db02-4e2a-81bd-40196478a8b0,Outcall,Cancellation,Not Needed,No timely delivery of product and also no any information available with customer care executive ,20007c48-7bf4-4db6-9641-9a8cb47c9d75,15/08/2023 12:31,20/08/2023 18:44,20/08/2023 19:11,20-Aug-23,VEJALPUR,Books & General merchandise,1031,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
35b12bcc-9d71-4ae8-a5f5-883cafe6a978,Inbound,Returns,Reverse Pickup Enquiry,,b116d35f-9ba4-462b-b998-145b34121261,,20/08/2023 09:32,20/08/2023 09:33,20-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
5bdcafc9-3def-4915-b22e-5e3895186172,Outcall,Returns,Return request,,fc6b6e58-6711-4d3f-b864-00d4328f59bb,,20/08/2023 09:58,20/08/2023 16:11,20-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
904b9d69-7024-4218-a9e1-20bbd1e1c41b,Inbound,Refund Related,Refund Enquiry,The executive   was very helpful as he was knowing how the refund process works and the same was not conveyed by previous advisors.Thank you so much   bhai very kind and helpful person ??,7d99b02b-8b5d-4ec7-8cfb-c8ed906b94f8,15/07/2023 19:29,20/08/2023 23:19,20/08/2023 23:22,20-Aug-23,CHINTAMANI,Electronics,899,,William Hall,Isabella Wong,John Smith,>90,Morning,5
b1ae6db6-2b9d-46d3-a19b-9511c5522da7,Inbound,Order Related,Priority delivery,,a06e9204-9ae5-4442-b0fe-ac2ff4c26377,06/08/2023 19:35,20/08/2023 20:30,20/08/2023 20:33,20-Aug-23,DARBHANGA,LifeStyle,2054,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
070bbaba-f737-4189-8e28-61dc3d2ea71e,Outcall,Returns,Reverse Pickup Enquiry,Good,dfb4d03c-0480-4a08-a66e-e0a8995dec7f,,20/08/2023 21:13,20/08/2023 21:14,20-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
376f788d-fe72-49e2-997f-0f64c4cd57ff,Inbound,Returns,Reverse Pickup Enquiry,,9db1cfab-19a5-499e-bc26-5e05c242dfdf,,19/08/2023 18:02,20/08/2023 19:30,20-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,1
583a808d-658b-4cba-83b3-0bfe685b1a23,Inbound,Order Related,Installation/demo,Costume care very nice good man,8d66e8fd-2d64-4ddd-ae6a-47b493eb3fd3,,20/08/2023 08:54,20/08/2023 09:03,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
45310cf3-9244-4efb-a7b8-bda835b39b69,Inbound,Returns,Reverse Pickup Enquiry,,d3bdf56f-2a49-4b49-828c-529000277754,02/08/2023 16:50,20/08/2023 14:31,20/08/2023 14:31,20-Aug-23,MUMBAI,LifeStyle,974,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
6465c8d8-a5f6-4610-b909-d43bf038cd14,Email,Feedback,UnProfessional Behaviour,Most useless customer support ,68f81c42-c7d4-40e3-8e08-f3f3d71bfda6,11/08/2023 21:07,18/08/2023 19:03,20/08/2023 14:33,20-Aug-23,BANGALORE,Home Appliences,2999,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
d2718070-850d-48e5-ab5c-249d4e11c66d,Outcall,Returns,Fraudulent User,,024b10e3-b5ba-4597-a475-c48fd4226cb2,,20/08/2023 08:42,20/08/2023 08:51,20-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
43e75606-9356-4cfb-8103-9f2b1368fbee,Inbound,Returns,Reverse Pickup Enquiry,,e29ea0aa-dcc0-4ee8-b68d-36f44941320f,,20/08/2023 12:53,20/08/2023 18:15,20-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
38c6f21e-f0b8-4271-a530-620a49e451bf,Outcall,Order Related,Installation/demo,,7fdc72dd-577e-4680-828e-b2b808adb5e0,,20/08/2023 13:29,20/08/2023 13:33,20-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5a4075f5-2ef8-4a05-ba58-8492344c150b,Inbound,Feedback,UnProfessional Behaviour,,44a210f6-c89f-4383-9b25-d5d6dc895360,,20/08/2023 14:24,20/08/2023 14:35,20-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
5fbe5ece-5550-4c01-9177-d27ad309e1fc,Inbound,Returns,Reverse Pickup Enquiry,Chutiya bna rhe h sale ,3777eec0-999c-417a-8162-b6db84a08803,,20/08/2023 21:52,20/08/2023 21:54,20-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
e88cf5a4-d9ed-45c5-9c4d-d6b1a87ce936,Outcall,Order Related,Installation/demo,Thank you sir,9bcdb31a-1b2b-45f5-9058-ae61f10727fd,07/08/2023 22:46,20/08/2023 17:53,20/08/2023 18:08,20-Aug-23,AJNALA,Home Appliences,43299,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
d29cd3ed-19fe-4be0-959d-8cff3839b766,Inbound,Order Related,Installation/demo,"My product still not installed, first installed my product as per your policy than you can improved.",eb54e12b-77f7-4d24-9268-fcad781d787c,,20/08/2023 13:05,20/08/2023 13:42,20-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e8336678-23d8-41b1-baf6-7d3893b7154c,Outcall,Order Related,Invoice request,,10e1d72a-16bf-404e-bf68-6294bea25ff1,,20/08/2023 13:00,20/08/2023 13:22,20-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
1bf4e300-d15b-47af-8b7b-c22e96b94a05,Inbound,Returns,Missing,,5ebdce17-19a0-4bc2-a6b9-a32b0e181371,,20/08/2023 17:36,20/08/2023 17:53,20-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
227ca389-32a5-4fdb-bf5c-abc4db279744,Inbound,Returns,Return request,,c5d0922f-0e6f-4857-bce8-0dbfdc241c81,,20/08/2023 19:55,20/08/2023 19:57,20-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e60b975c-2a5c-4a0f-a09e-99c1bf1b1bc6,Inbound,Refund Related,Refund Related Issues,,705b5fbf-a10a-4a41-837b-ebee6e8082ed,26/07/2023 22:39,20/08/2023 13:51,20/08/2023 13:54,20-Aug-23,JALANDHAR,LifeStyle,689,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
fb429d42-07ff-45e9-87be-7baa7e23a27b,Outcall,Payments related,Online Payment Issues,Nice ,03523715-16da-4469-8ead-a9574a594616,,20/08/2023 07:43,20/08/2023 07:44,20-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
08b293f9-d62f-4481-adaf-b0316e2b115f,Outcall,Order Related,Installation/demo,Need to update Warranty information and the contact details of manufacturer/ Supplier.,fa4bccbe-3cd8-4b08-98f6-ed9b13c467b3,,20/08/2023 12:33,20/08/2023 13:13,20-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
485b7000-3676-4a05-8edc-be1b1a05ae47,Email,Payments related,PayLater related,,fabd51eb-78c0-44c5-8914-aa79bf050e95,,20/08/2023 20:08,20/08/2023 20:21,20-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
b6ee9dd1-e840-4931-928e-bf27cd225bba,Outcall,Returns,Reverse Pickup Enquiry,,6841d3c6-aa88-46bf-af42-d9d9a4eebc1d,,20/08/2023 11:33,20/08/2023 11:38,20-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
973cb328-4472-4cf9-bb33-f763486630ee,Inbound,Shopzilla Related,Signup Issues,Thank you for palak mam gud behaviour thank you so much Shopzilla ,46a616e7-bd71-4b31-8b70-f1b3f08edb03,,20/08/2023 14:19,20/08/2023 14:21,20-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
cc716f5d-b6dc-4380-b9da-e67169d9c2c8,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla lost one customer ,7e0e1ca0-69f6-47be-a2de-8df1e68d866a,,20/08/2023 22:32,20/08/2023 22:58,20-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
0c171e42-21e7-41fd-84c4-68ed0782990d,Outcall,Returns,Service Centres Related,N????????,cbc52c76-3df0-4921-a44e-f87d670a3f52,,20/08/2023 22:47,20/08/2023 22:48,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5f1b04c9-dc8b-4805-9f79-5c8809f93eab,Inbound,Returns,Reverse Pickup Enquiry,,d4b03209-f795-493d-984a-e606dc3c4b4e,,20/08/2023 16:33,20/08/2023 16:36,20-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1befd624-acfd-4194-82e8-b217c5b1b8ed,Inbound,Order Related,Delayed,,75a41d6f-dade-4767-a4df-be5c307ddaa1,,20/08/2023 10:21,20/08/2023 10:22,20-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
f3137409-1621-4abf-87a4-cb9946126ad0,Inbound,Returns,Return request,Customer service awesome nice ,0b74f916-c9ee-4ba9-bcd3-81a5a45790b7,,20/08/2023 06:49,20/08/2023 06:51,20-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
c11e0f06-81ff-47ec-a90a-a390b9eb2822,Inbound,Order Related,Order status enquiry,,250e0c71-76ce-498b-a912-b6c5e42fa747,,20/08/2023 18:51,20/08/2023 18:51,20-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
b4096300-3aa2-44bd-a7fd-8eb485041374,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support executive ??,1da70d69-3d95-4682-aabc-dbbababb33b5,,20/08/2023 22:24,20/08/2023 22:25,20-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
d1425ec9-f920-4dd3-9f37-8f68524e573d,Inbound,Order Related,Installation/demo,,a973feea-5370-4d4a-b835-c045af1b875f,,20/08/2023 16:19,20/08/2023 19:07,20-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
910620b0-efff-4d9c-b6ca-5ceb00e5edcf,Inbound,Returns,Reverse Pickup Enquiry,,8ce1d525-af60-4666-afb6-8285e0b7b192,,20/08/2023 18:53,20/08/2023 18:55,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
3fe868f0-c2e1-4d3c-afc5-4b1cb36faa19,Inbound,Returns,Reverse Pickup Enquiry,Good person ,9e857a10-3301-4260-b507-ff2eeb285dcc,,20/08/2023 20:18,20/08/2023 20:21,20-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
5b827047-a2c4-4131-aca4-1c2a5a33c2bb,Inbound,Returns,Return request,,0b521816-2159-4893-bbc7-113b4b4827c1,,20/08/2023 21:45,20/08/2023 22:59,20-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
0cc5a8b5-ae7a-4530-8309-4a4d90abfa5b,Outcall,Returns,Reverse Pickup Enquiry,Demage product delivered,f3616cf5-525f-4d4e-b829-c3eb151bcd0c,,19/08/2023 17:20,20/08/2023 05:56,20-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,1
1e7320d7-46f1-489e-ab15-0ecbd7bbd441,Outcall,Order Related,Order status enquiry,,ae2ba454-9628-4787-a1af-6b57e67b31fc,,20/08/2023 12:38,20/08/2023 14:20,20-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
d31645c5-942c-4d76-95a0-1640442d5874,Outcall,Returns,Reverse Pickup Enquiry,Good ,1649d3d3-2a90-4824-8f7f-cbf0931e0b33,,20/08/2023 10:01,20/08/2023 10:03,20-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4c441e52-c78c-4c55-ac9d-1de0b199abf3,Inbound,Order Related,Order status enquiry,,1845ad6a-c2c7-43ac-903e-18c2f8df5b8b,,20/08/2023 18:28,20/08/2023 19:19,20-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
f40c20a9-5edd-47a2-9605-ab0fe8faf01d,Outcall,Returns,Reverse Pickup Enquiry,,b218f427-8edc-4f26-bf54-be148c304934,,20/08/2023 18:49,20/08/2023 18:52,20-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
e19f7ae3-cd98-4380-a8df-dd0bf532da5a,Inbound,Payments related,Payment related Queries,,7b4886eb-0ba0-40b3-9c90-0585f685adc7,,20/08/2023 23:31,20/08/2023 23:32,20-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
5f8e13b3-4903-4a19-b857-5f097ae8832d,Inbound,Returns,Reverse Pickup Enquiry,,19b06bce-ea23-416c-87a8-de2b640283a6,,20/08/2023 20:53,20/08/2023 21:08,20-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
4c28813a-4c30-469a-9a58-77cbbdd64007,Outcall,Returns,Return request,,a458773b-267d-44a9-8a57-663538880dd6,,20/08/2023 21:25,20/08/2023 21:38,20-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
14f9e205-0cb9-42ea-b343-0de3fd2667a1,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,63dc342b-1315-42cd-b620-9ff2e5b227fd,,20/08/2023 00:54,20/08/2023 01:02,20-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
e713ab97-cb74-44ac-9874-f085f8564cf9,Inbound,Returns,Return request,No words,c885ab18-f09d-44b4-b580-300d3f8559c5,,20/08/2023 13:20,20/08/2023 13:27,20-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
74166aa1-150a-41e9-b0ac-625086c4d220,Inbound,Order Related,Invoice request,nic,c039f00f-b37c-4d2c-b4be-5948513f56cf,,20/08/2023 14:32,20/08/2023 14:44,20-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
107b654c-cee1-4500-9d19-58b206190ea8,Inbound,Order Related,Order Verification,,016075da-7e02-42b6-85e5-cc0c028b7a17,,20/08/2023 17:31,20/08/2023 17:36,20-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
a84657da-fc70-4e4e-bad6-a45798ab3e90,Inbound,Returns,Missing,,066e550d-be7e-475f-902e-0315038c9072,,20/08/2023 19:51,20/08/2023 19:52,20-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
ec840c5b-20e0-4c6e-b69d-ec58ce00f9e2,Outcall,Product Queries,Product Specific Information,Nice ??,5c146d46-2bf1-4ef6-819d-c48d0378d578,,20/08/2023 09:04,20/08/2023 09:06,20-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
7b1ea733-2c66-4006-93a8-59d71fc91cb9,Inbound,Returns,Reverse Pickup Enquiry,Is was good communication.,ff6ee3fa-7ff4-4b7e-9514-8e2d9746da7c,,20/08/2023 08:54,20/08/2023 08:57,20-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
f81e9f8c-89e1-4468-a13b-1402b13de72d,Inbound,Returns,Return request,,4fe5aa62-e63e-400e-9ca0-d26268020826,,20/08/2023 21:55,20/08/2023 21:59,20-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
a1f8b2a0-d3e0-4eec-9c60-72e8bcf5a4a3,Inbound,Refund Related,Refund Related Issues,,2799e3c7-43ce-4eae-a26f-78ebdd07597d,13/08/2023 15:39,20/08/2023 16:55,20/08/2023 17:14,20-Aug-23,MAIHAR,Home Appliences,1499,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
2d559399-9935-40f6-aa8c-ee428979f217,Outcall,Returns,Reverse Pickup Enquiry,Good,83c1eaab-78d1-4d21-8f0b-5478232367cb,,20/08/2023 10:57,20/08/2023 20:35,20-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
65848ce2-372d-42d9-ad19-4b63bf1bba5d,Inbound,Order Related,Installation/demo,,ec751ba0-1c42-40ab-b685-7fe364f347b9,08/08/2023 21:58,20/08/2023 09:59,20/08/2023 14:24,20-Aug-23,KARWAR,Books & General merchandise,2265,,Daniel Davis,Madison Kim,John Smith,>90,Morning,4
737d40f2-3e03-4808-8d9d-42bb625cc8ec,Inbound,Order Related,Installation/demo,,94796029-90e1-459f-8ae7-b682018a0cd3,,20/08/2023 12:27,20/08/2023 12:30,20-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
c43349a3-ac69-4887-bdc0-da178cd961c7,Inbound,Shopzilla Related,General Enquiry,,9a7dd782-6d42-41b6-b4d8-0583471be176,,20/08/2023 12:38,20/08/2023 17:44,20-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
a27d2a77-b65d-42f9-9e16-e415d3e2e391,Inbound,Returns,Wrong,,23a49e4c-14a1-43f2-bb79-26bb6072818f,,20/08/2023 12:47,20/08/2023 12:50,20-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
5802679e-c135-45f3-ac7f-26470368da33,Inbound,Returns,Reverse Pickup Enquiry,Good ????,8cffa218-b485-4c22-81d7-07a83c2f9d15,,20/08/2023 21:23,20/08/2023 21:27,20-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,1
95093c93-03a6-42a9-90e3-fa4e94d0f78c,Inbound,Returns,Reverse Pickup Enquiry,Every time I am receiving different order than placed please confirm before sending,600e842a-b6c6-45bb-9c54-ede15bd4f7c3,,20/08/2023 21:58,20/08/2023 22:08,20-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
7ea91b5e-7843-429e-84f2-8c5409b5bde6,Inbound,Returns,Reverse Pickup Enquiry,Ok,a026c69b-fb6b-4ee7-8423-d3145ef152c9,,19/08/2023 23:47,20/08/2023 00:04,20-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
8ea66e62-31fb-459c-ba37-1f11fb2252be,Inbound,Returns,Fraudulent User,,4e489070-59ee-470b-9be2-0c9aeaf4a42e,,20/08/2023 17:23,20/08/2023 17:29,20-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3329f406-061d-4d56-bfb3-d6009209df5d,Outcall,Returns,Wrong,,71484f0c-0370-4588-94bb-608ee3cfc917,,20/08/2023 16:15,20/08/2023 16:18,20-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6288b2d3-85fe-4952-9790-08a2b4f109a6,Inbound,Returns,Fraudulent User,  ji se bat karke bahut  .,4d7953fd-1b3d-4a0e-bd10-27e3ac659502,,20/08/2023 12:51,20/08/2023 12:53,20-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
03a67c1b-2982-4398-a1a1-81428dae8686,Inbound,Refund Related,Refund Enquiry,Very good ,ce01030a-4b75-4b5e-8906-9fadda2924f2,,20/08/2023 16:54,20/08/2023 16:55,20-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
7dc70842-1bf5-4ae3-80d0-d498e5b0bae2,Email,Refund Related,Refund Enquiry,,b71062f3-ae69-4b4e-b096-510b7ab9d885,,20/08/2023 19:39,20/08/2023 21:18,20-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
6fd9a50a-6792-4722-a693-8417e85bcbb4,Inbound,Returns,Missing,,a233ffd5-aca0-4ca6-ac2e-088549e91f78,,20/08/2023 21:14,20/08/2023 21:18,20-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e772ff0e-83ac-4f64-9d9b-a61b0c9d189b,Inbound,Returns,Reverse Pickup Enquiry,,389622c3-235c-4683-92d4-39dc4da41ba1,,18/08/2023 06:37,20/08/2023 18:21,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
07a7494a-b6ec-474b-90e5-7bf827fbb9ba,Inbound,Returns,Return request,,e857e398-ed67-496d-8c00-e1273328add8,,20/08/2023 07:30,20/08/2023 07:40,20-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
8a2bf133-8616-43b0-85bb-e12ce0543d72,Inbound,Offers & Cashback,Other Cashback,,37a594be-790b-44e4-a780-5b727419bed0,,20/08/2023 13:32,20/08/2023 13:32,20-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
29178f3d-b3a9-42c5-8248-6fcc2380d42f,Outcall,Returns,Reverse Pickup Enquiry,Bad experience ,2662f4a3-3c3e-4e14-a17a-1cc241a7f312,,19/08/2023 09:55,20/08/2023 10:36,20-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
691d90b9-8341-44ca-a03d-b984284d61a5,Inbound,Returns,Fraudulent User,,e9bcfd4c-cfe1-4f26-85ff-963db5861a59,,20/08/2023 14:00,20/08/2023 14:01,20-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
c626c3a5-8a50-4186-9af5-803faf0b0ee0,Inbound,Returns,Wrong,Nice person on Shopzilla ,5670bfa1-ca59-4e0b-b0e8-3d856f267ae2,15/08/2023 18:56,20/08/2023 10:20,20/08/2023 10:21,20-Aug-23,LUDHIANA,Electronics,799,,Jeremy George,William Park,John Smith,31-60,Morning,5
65a13541-7957-43e3-af89-4bf3bcd2938b,Inbound,Returns,Fraudulent User,,5de72fba-464a-457c-9986-b1e9ba90fdbc,,20/08/2023 12:22,20/08/2023 12:28,20-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1b5cc679-6b91-45ee-9bbc-d857cfdb9f3a,Inbound,Returns,Reverse Pickup Enquiry,,2abcf515-5eb3-40ec-9e3e-e722655476aa,,20/08/2023 13:19,20/08/2023 13:20,20-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
eb353976-0e0a-4713-b96f-3984f662f4fb,Inbound,Refund Related,Refund Related Issues,,688988f8-0255-44cc-bb84-7bb363aa498b,09/08/2023 19:14,20/08/2023 11:56,20/08/2023 12:07,20-Aug-23,NEW DELHI,Books & General merchandise,442,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
e5ea17e9-f890-4dbf-a2a7-114e0eab3140,Inbound,Payments related,Online Payment Issues,Very effective customer care support,5d6ca523-833d-46a4-8d20-54a8f3a13c67,,20/08/2023 13:36,20/08/2023 13:40,20-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
3b3bd4de-400f-4991-af3b-1825496c93c0,Inbound,Returns,Reverse Pickup Enquiry,Very Good Man,ac5561a7-fceb-4b37-9739-66267479b765,,20/08/2023 15:56,20/08/2023 15:58,20-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
41942018-75f4-441a-80d3-5e04068736a6,Inbound,Returns,Reverse Pickup Enquiry,,9857761e-4033-47a0-af64-3205e9cd2940,,20/08/2023 21:23,20/08/2023 21:26,20-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f9083c33-a98d-463b-9a23-a32aa31713ee,Inbound,Returns,Reverse Pickup Enquiry,Good service ,6a9b17b8-1509-49c2-ae8d-635d2943058b,,20/08/2023 21:39,20/08/2023 21:41,20-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
86a59199-c811-494b-bb7c-5519b835f9a2,Email,Order Related,Delayed,,39c6584e-c5a5-4ac9-a524-289537769378,,19/08/2023 10:33,20/08/2023 21:41,20-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
de94422e-f3fc-48af-adcf-bf3a7073ca75,Inbound,Returns,Return request,,483cf15e-1775-4d8f-9c4c-678c0f3f630b,,20/08/2023 07:11,20/08/2023 07:13,20-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
4925f770-03e1-4d64-830e-4005281d7452,Inbound,Order Related,Installation/demo,,89920bdb-0f19-44f7-aee6-fd5e2b69d286,,20/08/2023 07:48,20/08/2023 07:49,20-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
7773b70d-1ca1-44a2-a91e-0dcf11c52302,Inbound,Returns,Reverse Pickup Enquiry,,96563af5-00ce-403d-b6c6-7a2f4bad8d22,,20/08/2023 21:41,20/08/2023 21:42,20-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
600de999-554d-4115-9dc9-f6814a7bad3f,Inbound,Feedback,UnProfessional Behaviour,,c6428bc7-ba25-478a-b9f9-cea66eb1f176,07/08/2023 21:07,20/08/2023 09:51,20/08/2023 09:52,20-Aug-23,MUMBAI,Home,285,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
88d53230-4e5f-4733-9d8d-9c80ffcd7e51,Inbound,Order Related,Installation/demo,no,6694910a-8452-4aee-9c6e-17af31963143,,19/08/2023 23:54,20/08/2023 08:55,20-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
7b3596be-dcc3-405f-b33b-f62556343e97,Outcall,Order Related,Invoice request,Love ,dcc6f881-da6d-4511-8b4b-911e1d9b402f,,20/08/2023 14:48,20/08/2023 14:49,20-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
44619d18-acf3-4310-a311-480e12e78462,Inbound,Order Related,Delayed,Chutiya ho kaa Order delay kiye ja rahe baar   ,2262949b-1235-44a0-b414-aa8e80d3d5fa,10/08/2023 11:37,20/08/2023 09:36,20/08/2023 09:43,20-Aug-23,JAUNPUR,Books & General merchandise,426,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,1
77d64da9-4b87-4b93-b7b5-4f94c8db3497,Inbound,Cancellation,Not Needed,,2c893210-efad-480b-92d6-6557585498a7,,20/08/2023 14:36,20/08/2023 14:38,20-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,4
6c952208-aa49-402f-a576-b2f14d52c9d8,Inbound,Returns,Return request,,210016b3-53c3-4d68-b4e5-e66b0fec6019,,20/08/2023 12:15,20/08/2023 12:17,20-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8eb898a3-89ab-40ea-a0ae-4c4494cf4a31,Inbound,Order Related,Delayed,,308287df-2ac1-47f2-8536-01f12d50ef72,,20/08/2023 12:35,20/08/2023 12:46,20-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c01a11f8-6116-4a79-b3bd-022b97f1de1b,Inbound,Product Queries,Product Specific Information,,6b7e4809-68f2-4e84-a11f-849699d1c0c3,,20/08/2023 23:47,20/08/2023 23:59,20-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
cf153dd1-7262-4370-962e-f9e6aba41769,Inbound,Returns,Missing,,16ac78fe-4d23-4cdc-800e-7b26fcf805cf,,20/08/2023 06:35,20/08/2023 12:20,20-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
b71acb2b-cf80-48dd-8445-b1a5f5465132,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,cf592e3e-48ab-4818-8cc7-aa5e9a616a00,,20/08/2023 11:55,20/08/2023 11:57,20-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
c4739f10-0678-4359-b6c1-0e8d3a684005,Inbound,Returns,Reverse Pickup Enquiry,,fefe46ea-154f-4188-b753-304b1250c4b3,,20/08/2023 13:28,20/08/2023 13:29,20-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
224edd03-bb19-4208-be00-07debf59e13e,Inbound,Feedback,UnProfessional Behaviour,,6d99c009-8915-4a2b-bbb6-941d4ca1c128,,20/08/2023 19:46,20/08/2023 19:47,20-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f5bc6785-4b96-492d-a9b7-e4ac6591230e,Inbound,Returns,Reverse Pickup Enquiry,Very good service,74b2a512-f692-4f45-824c-c1a23446f7e6,,19/08/2023 20:16,20/08/2023 11:37,20-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
2f3ed2b5-d5af-4b52-b235-b424b5351fe7,Inbound,Shopzilla Related,General Enquiry,When a customer is writing his issues team should look seriously on his issue and Shopzilla should resolve my hindware water purifier issue ASAP.,6285b653-3927-4840-9e49-f24d2375e328,,20/08/2023 20:36,20/08/2023 23:16,20-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
436daa6c-1820-4a4e-850b-76d4c12bf855,Inbound,Returns,Wrong,,4e9cf6c9-660e-452a-8d1e-53bb12240e3c,,20/08/2023 08:11,20/08/2023 08:14,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
e553e99f-6d2c-4834-9698-05c363305108,Inbound,Payments related,PayLater related,,4a308253-3997-4fc6-a5e5-4990b1d92f35,,19/08/2023 09:49,20/08/2023 11:57,20-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
41ced937-30d7-4bf3-8c03-010f6206f480,Outcall,Returns,Reverse Pickup Enquiry,,a322fcf3-7b39-4661-986b-a6bdce2d9539,,20/08/2023 10:24,20/08/2023 10:36,20-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
cfd0ab0f-c3f2-4d02-8a35-133a2dc2822f,Inbound,Returns,Fraudulent User,,e13c9e08-3ab3-42ad-8bf5-c19d1569ed57,,20/08/2023 22:57,20/08/2023 23:04,20-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
eef92245-af65-47f8-9332-d3d6f693302b,Inbound,Returns,Reverse Pickup Enquiry,"I don't like your servic waste hai time tha,??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????",0a0486cc-3a1d-406d-9cb9-89db2b965ade,,19/08/2023 12:49,20/08/2023 14:10,20-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
71c2637c-7c1e-4f39-8916-18c469d0c817,Inbound,Returns,Reverse Pickup Enquiry,,4f2844e9-f905-4a98-948e-57d2efc76021,,20/08/2023 08:58,20/08/2023 08:59,20-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
0d3dd318-c46c-4205-850e-0a97349201e1,Inbound,Returns,Reverse Pickup Enquiry,,2b418a26-ebf1-4591-957e-c4f3fd42c95c,,20/08/2023 22:03,20/08/2023 22:06,20-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
fc722b41-7d76-4017-b6b9-23b9029a8080,Outcall,Cancellation,Return cancellation,I'm happy ,f55c81e9-3bd8-41c2-bf03-f686b1fb4fcc,,20/08/2023 22:17,20/08/2023 22:28,20-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
32ff03a4-5ac5-4078-832f-bb98a76891c5,Outcall,Returns,Return request,,5fc54805-4729-4d7c-b3ff-15681eb1c68c,,20/08/2023 22:23,20/08/2023 22:25,20-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
823f7834-f0a2-4082-b19b-47c409f20f3d,Outcall,Returns,Fraudulent User,,c23b43b3-f96f-488e-b2db-1ad837f3d84f,,20/08/2023 11:08,20/08/2023 11:13,20-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
0395d2a4-030f-4b23-a55a-ad0086aaf15c,Inbound,Returns,Return request,,329016de-2e08-45f4-a38d-17e971c984ae,,20/08/2023 15:25,20/08/2023 15:27,20-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
83a75530-1e40-4022-867d-3b82a3951e9b,Inbound,Order Related,Installation/demo,Not connected to blututh any mobail,9fa26526-9f64-4ae8-920e-94fef4eccfa4,,20/08/2023 15:43,20/08/2023 15:50,20-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,1
f81ec1b9-f97c-4a40-97e6-4ed599262699,Inbound,Returns,Return request,,c675f160-ad03-468a-a536-e79c290bf60c,,20/08/2023 17:35,20/08/2023 19:42,20-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
86b9709b-46fb-4f91-8474-4399fad302ad,Outcall,Product Queries,Product Specific Information,,51caf2da-2edc-4bc3-b11a-2bf0eb6a501f,,20/08/2023 19:54,20/08/2023 19:55,20-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
d25e150f-01c9-47e4-a72a-dda9d7052811,Inbound,Returns,Reverse Pickup Enquiry,Worn sellers for incorrect product send,a713619f-8c1a-4625-8d93-e26067ec6534,,20/08/2023 23:33,20/08/2023 23:35,20-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
c998e5ed-ce3d-4582-89bf-4b700f956c8c,Inbound,Feedback,UnProfessional Behaviour,Customer ko chutiya mt banao,8ce22c4b-3dc4-46d0-8cf8-b98f1ee78585,,20/08/2023 05:18,20/08/2023 05:26,20-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
3c3a3cac-cfeb-4f38-8410-b0dc12bd8c73,Inbound,Returns,Fraudulent User,,63c56a86-647d-495c-bad5-f7b9bc7353c6,,20/08/2023 10:22,20/08/2023 11:42,20-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
9faf0c92-e9c9-4190-8d33-2883e777433c,Outcall,Order Related,Order status enquiry,,6b0d114d-7f6e-46c9-a19e-5940fe84f6fc,,20/08/2023 20:12,20/08/2023 21:20,20-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,2
ed20f43d-3e65-4ee0-85d1-75698642fb27,Outcall,Returns,Fraudulent User,,77048eb6-0ca6-4809-9ff9-a0a2fa22880a,,20/08/2023 21:12,20/08/2023 21:20,20-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
63ecbae0-26a2-4af1-88f7-274fa335ddca,Inbound,Returns,Reverse Pickup Enquiry,,9c5cd7bc-7c89-4168-bfe5-399efd6f515b,,20/08/2023 11:44,20/08/2023 11:47,20-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
6e4b8540-5d4f-4598-980e-8cdad1b30ff9,Inbound,Order Related,Invoice request,,10d60a77-8347-4792-9c21-9cd80abf2d68,,20/08/2023 12:35,20/08/2023 12:36,20-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
84600dc2-e6b7-4c0f-b0b0-6035c16c45e2,Inbound,Order Related,Invoice request,,7f2d3c1c-471e-469a-bceb-b680cd4a28f1,,20/08/2023 15:50,20/08/2023 15:51,20-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
975f7009-d901-430f-b0ab-1c17da381a67,Inbound,Returns,Return request,It was nice,8db5bb4f-6c4b-4e64-bef7-baa9ce1c070a,,20/08/2023 17:17,20/08/2023 17:19,20-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
22e6f940-d2ad-41c1-9c80-0f624f7aa484,Inbound,Shopzilla Related,General Enquiry,  thanks ??,ea256e4e-6f2e-4adb-aa22-380009b4fd22,,20/08/2023 22:34,20/08/2023 22:38,20-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
e3fe4681-2c92-4321-91ef-a56718885f4c,Inbound,Order Related,Installation/demo,Shopzilla Not support me,ddf2c41c-f310-43da-8cbb-0714df65a0a9,06/08/2023 22:59,17/08/2023 17:48,20/08/2023 20:49,20-Aug-23,HARIDWAR,Home Appliences,10990,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,3
a6aa49b7-8840-4628-8a60-14e2ed73643e,Inbound,Order Related,Invoice request,,24a1dd15-8299-49af-9d1d-bdfb3b9da1da,,19/08/2023 20:39,20/08/2023 22:48,20-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
94eec71c-0fe6-47c8-9f15-c91e5ff5e10d,Inbound,Returns,Reverse Pickup Enquiry,Great ,d1ef3d18-90f9-4afb-b5c3-a9acbeebcd3e,,20/08/2023 23:21,20/08/2023 23:26,20-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3235253d-dc83-4269-9f76-87af00779b66,Outcall,Returns,Return request,,d2877cf7-dac2-481e-936b-8315d8d08f46,,20/08/2023 08:58,20/08/2023 14:58,20-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,4
0be7b249-b723-4cda-a788-91a57bd5fd67,Inbound,Shopzilla Related,General Enquiry,Good ,b8a4d85b-50ce-4bd1-a31a-e47523e50fe4,,20/08/2023 00:36,20/08/2023 00:40,20-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
03698b60-6650-419b-8da7-d640ad66390a,Inbound,Refund Related,Refund Related Issues,,2577e6cc-8d6c-498e-902d-1f6fdcc95b2e,,20/08/2023 13:04,20/08/2023 13:08,20-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e17462fc-5ce0-4357-9bd9-5e0443bbfaba,Inbound,Returns,Wrong,,90c64f13-2779-489d-84bb-ab684347bb5a,,20/08/2023 15:38,20/08/2023 15:43,20-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
121c390f-becd-4f39-a516-a29001c464b8,Outcall,Returns,Return request,,a77259c7-28da-4be7-97ef-b2f8e2e7bef3,,20/08/2023 14:06,20/08/2023 14:08,20-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
ded478ec-e5e8-43c2-8d59-2861f9dd033d,Inbound,Order Related,Customer Requested Modifications,,9ee17da4-b39a-4b84-9367-2f5906a323e4,,20/08/2023 17:40,20/08/2023 17:41,20-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
c17e7aca-d5cb-4d3a-bac6-b4604331b492,Inbound,Returns,Reverse Pickup Enquiry,,8f00db02-7cc2-42b1-83aa-768d1cf81b83,,18/08/2023 16:18,20/08/2023 10:49,20-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
ea5fab44-fca3-4da0-9278-9d0edc2426c3,Outcall,Returns,Reverse Pickup Enquiry,Nice ,22fed500-700e-4c35-9235-32814ce10384,,19/08/2023 15:24,20/08/2023 07:09,20-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
7b5b6e67-b124-4502-a547-b869a3516f3a,Inbound,Returns,Reverse Pickup Enquiry,,6cb78ce0-2c9a-4d87-8b95-62edd5fe6eaf,,20/08/2023 07:16,20/08/2023 14:25,20-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
3d0ffed2-7629-4fe3-89f5-417232442ced,Inbound,Payments related,Payment related Queries,Very good,1f50509e-d169-4ccd-a745-f4eafe24a65b,,20/08/2023 12:17,20/08/2023 12:24,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
17d70596-7f88-48c1-8164-82bb6e666c6b,Inbound,Returns,Reverse Pickup Enquiry,,6c11e3fe-d4d7-4236-af61-d7225ffd905d,04/08/2023 12:53,20/08/2023 18:18,20/08/2023 18:38,20-Aug-23,ARARIA,Home Appliences,2350,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
3a1f3179-0abe-4636-9729-a0a5ca364fda,Inbound,Product Queries,Product Specific Information,,03da8bb7-7027-4b11-a5d8-0467bc0ec9b2,,20/08/2023 12:22,20/08/2023 14:19,20-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,2
943f7236-c223-48eb-9fe7-91a1a26ed79d,Outcall,Returns,Reverse Pickup Enquiry,Make Easy contact ,7dc1dec9-2a9c-4311-9457-46bc62a0aa69,,20/08/2023 13:27,20/08/2023 13:28,20-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,4
7b1ea29f-f803-40dc-8b70-baf815d5303e,Inbound,Returns,Service Centres Related,I raised request 2 times but issue not resolved ,fe581ce9-25a9-4e07-b3eb-6c9865ab1c79,23/07/2023 10:34,19/08/2023 19:51,20/08/2023 17:08,20-Aug-23,KATIHAR,LifeStyle,329,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
9c3bad9a-f7b8-4f4a-80b1-235dbef51d2a,Inbound,Shopzilla Related,Shopzila Premium Related,,f79c6459-6159-44bc-9bd9-351d46054140,,20/08/2023 12:39,20/08/2023 12:40,20-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,1
90de1ee1-dd53-46be-848c-19cd45f339dc,Inbound,Returns,Return request,,10d7694c-8243-412b-9e47-6bb4bf1014eb,,20/08/2023 23:35,20/08/2023 23:39,20-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cf7dbc85-406d-4a08-85d8-5a29a1d53fad,Inbound,Returns,Missing,,3682a493-1190-4848-8d0e-e8e93a1028f1,,20/08/2023 20:01,20/08/2023 20:07,20-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
82c8053f-a4a3-4fdf-bc11-a3894935feda,Inbound,Returns,Return request,Thank you ,9bcfb400-60b3-4289-8c38-14841ca459df,,20/08/2023 17:01,20/08/2023 19:12,20-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
c4bb5697-8334-4a07-92e5-8d888b00c0af,Inbound,Returns,Return request,She was talking to better and understood my problem ,eb70c892-6d86-48d9-ac41-5386ca5e527f,,20/08/2023 18:36,20/08/2023 18:38,20-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
1311925c-5e57-484f-8fb1-2b50e0978041,Inbound,Order Related,Seller Cancelled Order,Good,26fe5527-21b2-4cd9-a820-88476e1df895,,20/08/2023 22:35,20/08/2023 22:38,20-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
6b3ccc27-ad8d-4306-a45e-06f53ddb96de,Outcall,Order Related,Delayed,,d46eb4d1-eb6a-402a-870b-8b9075f48c9f,,20/08/2023 12:51,20/08/2023 12:53,20-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
14f1d3d6-b414-43ac-bc53-d0e19d7cf5c8,Inbound,Cancellation,Not Needed,The your service very poor,aa0ba0c6-abb5-4e32-8b19-86f96f8505d2,11/08/2023 15:54,19/08/2023 13:23,20/08/2023 02:30,20-Aug-23,JAMSHEDPUR,Electronics,1994,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,1
5ca41127-4d04-4b61-8c45-0afceafc528c,Inbound,Returns,Return request,,1a707a36-9def-4c7e-9d06-66c9b2b2c572,,20/08/2023 12:41,20/08/2023 12:52,20-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
f1400b27-3518-45e5-baf0-8841aa7d57f0,Inbound,Returns,Wrong,Please use product authentication related images.,b4194b20-41a9-4aab-bac5-cf60b582cec9,,20/08/2023 21:07,20/08/2023 21:09,20-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8df1593f-1609-457f-bdbf-34b6fdff75ad,Inbound,Shopzilla Related,Signup Issues,,6eedbae0-8a95-484d-a7d4-72e8250390ff,,20/08/2023 09:39,20/08/2023 09:40,20-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
17b7df28-1e87-429e-832d-40ac69e206ca,Inbound,Order Related,Delayed,verry good,0a2d579d-4124-4cc3-951e-60286cbbb723,,20/08/2023 09:47,20/08/2023 10:03,20-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
ee5222ca-9133-4294-97ea-3f690655de83,Inbound,Order Related,Order status enquiry,Very good ,f630f801-4bd8-4393-9528-12784bd186ae,,20/08/2023 17:06,20/08/2023 17:11,20-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
57cae638-e89c-4641-810f-1ad562ef4547,Inbound,Returns,Missing,Customer executive behave good and also have good knowledge.,d2900e4c-070f-4b68-9456-ebfbaaeee3f8,,19/08/2023 21:18,20/08/2023 00:05,20-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
6bb1fec8-ab74-4a5e-9e15-b27c576f3852,Inbound,Shopzilla Related,Signup Issues,,abd7706e-bd89-408b-8ddd-196ec144333b,,20/08/2023 19:27,20/08/2023 21:05,20-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,1
5846ef59-fba7-4761-b4e2-3c25f945af05,Email,Order Related,Delayed,,e4eda672-3a82-4301-a8ae-cbc0fdb4a150,09/08/2023 20:05,20/08/2023 09:29,20/08/2023 09:32,20-Aug-23,JAMUI,Home Appliences,6199,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
8bd4ff78-e4b3-4035-b943-36e35a80ec8d,Inbound,Order Related,Delayed,,024b7523-cd84-4c2b-b3b4-31215819e474,,20/08/2023 10:09,20/08/2023 10:19,20-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
3e9fccbc-db2c-4819-b414-d0e93152bcd1,Inbound,Returns,Wrong,,25fe4141-95d2-4bef-8f92-57efdf3e5f78,,20/08/2023 22:53,20/08/2023 22:55,20-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
455258fa-1547-4d0a-8c76-4b2518e821ac,Inbound,Returns,Missing,,9b842e1d-8f58-4a85-91dd-e265017aa6df,,20/08/2023 15:41,20/08/2023 15:42,20-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9bdc39c1-8d9c-4ea8-afee-6d4db1af807d,Inbound,Returns,Reverse Pickup Enquiry,Very very good customer service thanks,64a382b9-f9c3-4ed1-b703-03c9f45e5f5e,,20/08/2023 14:31,20/08/2023 14:32,20-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
73f0aff5-9a93-4af1-9a23-94fa26005de1,Inbound,Returns,Reverse Pickup Enquiry,,a65b9f52-bb53-471f-99ac-6075ebf50549,,20/08/2023 18:29,20/08/2023 18:32,20-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,4
44dd9f94-ac76-40e4-b5b9-7f3bda5728bf,Inbound,Order Related,Installation/demo,,461734a7-03ee-4070-a3f0-74f8f1c8ab93,,20/08/2023 20:49,20/08/2023 20:55,20-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
642a3476-8bc0-48c5-8c3f-0be7a6f8377e,Inbound,Returns,Fraudulent User,"Recently the grocery baskets are been short delivered inspite of open delivery of the sealed basket. This means at the  packing level, it has been short packed but the invoice is correct.",34035e2f-1a55-4689-bbc3-f6ef17fcb5d5,,20/08/2023 22:04,20/08/2023 22:07,20-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
859fa673-84a7-4ef5-8cb8-afc18c390159,Inbound,Order Related,Delayed,,54b0cfab-7bfb-4bdb-a07b-256868edccea,,20/08/2023 21:56,20/08/2023 21:56,20-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
4a9223e8-9c9f-4e6a-8e85-f0ddf692c554,Outcall,Returns,Reverse Pickup Enquiry,,fb53c21e-2b8c-409e-95ce-28a1ff62dedf,,20/08/2023 12:49,20/08/2023 12:52,20-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
8cb2416e-758a-4830-a575-8648df398510,Inbound,Returns,Return request,,fd3ee7ce-53dd-4cbd-8f6f-e54c93648386,,20/08/2023 15:38,20/08/2023 15:39,20-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
471e1523-ebbc-4bd8-a7ca-874185b6ba9e,Inbound,Returns,Damaged,,071956b6-2b29-44c8-90ec-5738176e55d1,,20/08/2023 19:51,20/08/2023 20:06,20-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
44b5419e-043e-4f20-9810-fc214c068669,Inbound,Returns,Reverse Pickup Enquiry,,991d512c-6f5e-445f-b39d-3c7345176153,04/08/2023 00:20,20/08/2023 10:29,20/08/2023 10:51,20-Aug-23,BALESHWAR,Electronics,559,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
f3f308e9-d309-49e2-8557-67a5e4b2eb6a,Inbound,Order Related,Delayed,,537edcbb-d0c9-4ada-aa71-83393e1a61d3,,20/08/2023 20:41,20/08/2023 20:41,20-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
0bf4b832-8d90-4aa3-8874-0566287b0498,Outcall,Order Related,Installation/demo,Yes,4fce5369-b6f9-4b30-9d85-bb8e3e7a412e,,20/08/2023 14:11,20/08/2023 14:29,20-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,4
3f8b695f-c903-4f08-aac9-49872e782d2e,Outcall,Returns,Return request,,15db6794-520d-4816-9256-2231db7d4113,,20/08/2023 20:54,20/08/2023 23:25,20-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
d61ceca6-611a-4c87-80b6-2a7fb8d1c77a,Inbound,Returns,Reverse Pickup Enquiry,not happy with the executive resolution ,ecae1d45-5193-4cea-a933-eafb433c0fcc,,19/08/2023 12:09,20/08/2023 18:57,20-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
93048eb0-6304-4846-a6fb-e6737bc01fe4,Inbound,Returns,Reverse Pickup Enquiry,Good ,0ece13cb-d3b7-43ac-bb85-ffc744114c9a,,20/08/2023 09:34,20/08/2023 09:34,20-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
1bfbf615-8ab6-4fa7-bfe1-4c305d6e815f,Inbound,Returns,Reverse Pickup Enquiry,,e5439a69-fd9e-4ca9-83b9-1b4cfe71119c,,20/08/2023 13:35,20/08/2023 13:41,20-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
72277808-ee58-4e14-8ff3-fa703ce8af5f,Inbound,Returns,Reverse Pickup Enquiry,I am very satisfied and thanks for resolve my problem,ae4f3057-fd5c-4cfc-bc0c-827629399c59,,20/08/2023 16:42,20/08/2023 16:43,20-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
06b6a038-4abd-40bf-888c-2443602553b2,Inbound,Returns,Return request,,57cc07d2-89c0-47b6-a4b2-eec9ff27f4e5,,20/08/2023 20:58,20/08/2023 21:01,20-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b32c0e02-0999-4e5b-9c4d-f19445074fa2,Inbound,Order Related,Invoice request,,f846aff2-27d4-4b6a-afa5-7822942a2f42,,20/08/2023 23:02,20/08/2023 23:09,20-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
ca1d5b0d-931d-4d54-9202-43e081e44802,Inbound,Returns,Return request,,dc39b7eb-26b3-4492-8531-fe774ea25a6c,,20/08/2023 23:25,20/08/2023 23:31,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
12235631-ef8b-4396-96de-78fdd9054218,Inbound,Returns,Return request,,313336a9-c1be-4d12-89c5-65d1d4d84138,,20/08/2023 08:07,20/08/2023 08:10,20-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
bfff7e68-b081-4c1b-a702-2b668e6af947,Inbound,Feedback,UnProfessional Behaviour,,806c6131-dbf7-41d1-9a61-7fb2f310ba1b,,20/08/2023 15:26,20/08/2023 15:28,20-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
36328b1c-10f6-4fbf-bc92-06f1ec33b6d2,Inbound,Returns,Reverse Pickup Enquiry,,3a6a9a37-ec02-4c42-aa63-26c818ba5b50,,20/08/2023 16:14,20/08/2023 16:20,20-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
45c1f316-3275-4e33-9de2-ccf2c1bd664b,Inbound,Product Queries,Product Specific Information,Shd,4230a8e5-2b3b-4cd4-8718-23b91fcca538,,20/08/2023 20:23,20/08/2023 20:26,20-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
65aa026e-c34b-49dc-b440-d6b3d4846370,Outcall,Order Related,Order status enquiry,,8976792e-35af-4810-98f8-3edacbd25842,,20/08/2023 21:07,20/08/2023 21:08,20-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
7c0677b9-dae5-406a-9e74-625f72ac107e,Outcall,Order Related,Priority delivery,,ddf13e01-7506-4b94-8f3f-5b0f912a47fb,,20/08/2023 08:40,20/08/2023 15:10,20-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
402b5390-7b2c-4375-a6ad-deeae96b7236,Inbound,Refund Related,Refund Enquiry,I'm very happy ,d0b29eef-0a7a-4b77-9db7-93aad11d78b7,,20/08/2023 19:49,20/08/2023 19:52,20-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
2bb25d5b-6ed4-48e9-b74c-d049b5456d27,Outcall,Order Related,Order status enquiry,Good,4729db59-9ee4-49ab-87b7-37d034bab53f,,20/08/2023 10:11,20/08/2023 10:21,20-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
fa221824-aed9-4178-b087-ca1590a2e8ab,Inbound,Returns,Return request,Customer support is politely &lovely??,e3ccb5d6-622e-4e8c-8df7-471e19546f1b,,20/08/2023 22:29,20/08/2023 22:33,20-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8ad5feec-5601-47e8-bd51-ed9e6645ba2d,Inbound,Returns,Fraudulent User,,fd20f749-d639-4b8c-bda6-fdedc0731456,08/08/2023 20:25,20/08/2023 19:05,20/08/2023 19:57,20-Aug-23,SWAIMADHOPUR,Electronics,2499,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
9ef7cbb4-a915-47d4-a136-2abfa0df8065,Inbound,Order Related,Delayed,,2d6c10a3-ea2f-40de-a184-4779c78bc2e1,,20/08/2023 11:33,20/08/2023 11:35,20-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
568e5a5b-3769-4643-941f-c0423b41b45a,Inbound,Returns,Service Centres Related,,b3e26012-4974-4d44-84ba-88ad5615498f,,20/08/2023 12:58,20/08/2023 13:35,20-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
3136b842-bf78-4035-968c-4cda0491cc58,Inbound,Returns,Fraudulent User,,5a333f5f-29ab-499b-af4e-5df33adbd947,,20/08/2023 20:16,20/08/2023 20:27,20-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
b3271e27-f568-4ba7-91c0-d7b03c03fa47,Inbound,Returns,Reverse Pickup Enquiry,,e5d4deee-bf5c-4fcb-b410-2cf5916049ee,,20/08/2023 08:57,20/08/2023 09:00,20-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3b95aa6f-5a3f-4d8d-abfe-c11fe060fd1f,Outcall,Returns,Return request,,3115aa0b-af9c-4405-bd5b-23aac5cbde65,,20/08/2023 20:43,20/08/2023 20:44,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4c32d74c-0331-4124-9ef1-4b019204cfad,Outcall,Returns,Reverse Pickup Enquiry,Ok,d6f94fbe-10a0-4d84-886e-95b442f0afbf,,20/08/2023 08:29,20/08/2023 08:35,20-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
3b3728b4-84fe-4da4-988c-56abece215d0,Outcall,Refund Related,Refund Enquiry,,1d90df5f-2c18-4228-94a5-4f3e6992f3eb,,20/08/2023 12:06,20/08/2023 12:16,20-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
3d1cbc86-8224-4f30-8922-5b55bc37c8c1,Inbound,Returns,Fraudulent User,,a769f317-7acd-446a-9f53-e26b0e944092,,20/08/2023 11:41,20/08/2023 12:52,20-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f5f59772-5ff1-488c-a79a-9461845f2390,Email,Returns,Wrong,Thxs,a2949431-3d9b-402d-ba7f-dd3cbec0bdbd,,20/08/2023 07:51,20/08/2023 07:53,20-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
85973fce-1547-4990-95f3-1292f0e8f18c,Inbound,Returns,Reverse Pickup Enquiry,Make policies more flexible,8933c8d0-d715-4d22-aa11-746633e4eafb,,20/08/2023 14:54,20/08/2023 17:15,20-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
3bee1228-592f-4996-9559-c806acc9780b,Inbound,Order Related,Delayed,,5dc255d6-43da-489a-a260-8987682f673e,31/07/2023 11:18,20/08/2023 04:02,20/08/2023 04:05,20-Aug-23,GOLAGHAT,Home,122,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,2
73009b6e-2d36-423f-bc6a-8d6507f15264,Inbound,Returns,Return request,Happy to talk with an agent...Issue was resolved,044af657-d530-422e-911a-5c98f3573596,09/08/2023 05:32,19/08/2023 19:39,20/08/2023 22:55,20-Aug-23,BURHANPUR,Electronics,1299,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
7831e817-e0f8-48ab-9e49-63673438e46d,Inbound,Returns,Wrong,Nice ,53beaa46-757f-4cb3-9bda-5f485abbab74,,20/08/2023 13:01,20/08/2023 13:01,20-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
c8158a17-21ab-408e-93fe-129e7390798c,Outcall,Returns,Reverse Pickup Enquiry,,a4ce6833-e13e-4c26-b61c-c53bde3d22a4,,20/08/2023 10:54,20/08/2023 10:56,20-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
3d3a7e27-d6fb-4b86-aaf9-ba1cb18f4393,Inbound,Order Related,Order status enquiry,,605cddfc-658a-4526-b90d-b736dafbf307,13/08/2023 14:05,20/08/2023 17:20,20/08/2023 17:21,20-Aug-23,JHARSUGUDA,Affiliates,296,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
c4a4f8e0-0601-40f3-b2e8-fe4ae34e3ccc,Inbound,Order Related,Installation/demo,Ok,5de86c1a-58c5-42f2-ad27-a0c9d2024068,,20/08/2023 08:23,20/08/2023 10:37,20-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
3657c57b-468f-4629-8440-c8e557f018f3,Outcall,Payments related,PayLater related,,6070bdca-14db-4533-9bfc-dc72fd53edd8,,20/08/2023 08:38,20/08/2023 08:42,20-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,3
ec98eeb1-3f75-47f6-bdc7-de31a16b890f,Outcall,Returns,Reverse Pickup Enquiry,Good ,027fe065-0aa2-41c9-a2ed-d29775d41af2,,20/08/2023 09:45,20/08/2023 09:49,20-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
f0d65ecb-2546-491b-938a-76a3cbe3293a,Inbound,Returns,Service Centres Related,Nice to informing ,533bbbe7-8c51-48d3-adbe-8e6266dcdfda,,20/08/2023 10:52,20/08/2023 10:56,20-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
b791592e-44e1-4a81-9f4a-7a2948645a1e,Outcall,Returns,Return request,I am very happy to customer service ,1c7bab80-696f-4819-94a8-900a38e39dd8,,20/08/2023 11:37,20/08/2023 11:45,20-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
05efab6b-9170-4e9c-beec-a8c547a403e1,Inbound,Returns,Reverse Pickup Enquiry,,465aea9b-c491-4c3f-b806-3b42e8367547,,20/08/2023 19:40,20/08/2023 19:45,20-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2b7b8f46-8a6e-4663-b3fc-fa2d4df65716,Outcall,Order Related,Installation/demo,,06bd1fad-3cde-47ea-9527-030bff144986,,20/08/2023 11:52,20/08/2023 12:04,20-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ff2e9c4f-70ec-47de-b262-5763d55965f0,Outcall,Order Related,Installation/demo,He listened to my problem and gave a good solution.,208ea54b-a389-46ae-8972-ec3d84a0edd2,,20/08/2023 08:28,20/08/2023 08:39,20-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0007c5a8-aa33-44a9-be03-d9438407e0e3,Inbound,Returns,Reverse Pickup Enquiry,,5048557e-ab5f-481b-b2c3-a10d85c782c9,,19/08/2023 18:31,20/08/2023 12:18,20-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bc4fbd4f-186c-4d4c-b591-ca612c962a9f,Inbound,Shopzilla Related,Signup Issues,,898fd100-c894-4237-b414-d4fef3210bfe,,20/08/2023 12:00,20/08/2023 12:01,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
b5038e31-1ba1-4bbb-b305-5c1f03ca2b32,Inbound,Product Queries,Product Specific Information,,0ec1630e-6150-402b-9c59-19e60cff0fe9,,20/08/2023 23:06,20/08/2023 23:09,20-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
c3466273-e799-4389-ab79-123b620435ec,Outcall,Returns,Service Centres Related,,19806c6e-a525-4365-a279-04a1f5a20158,22/10/2022 19:28,20/08/2023 11:30,20/08/2023 11:35,20-Aug-23,BANGALORE,Home Appliences,449,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
acc3c27a-be29-4e22-bd1f-850a09c790e5,Outcall,Order Related,Installation/demo,,0a5e888c-e80a-4bad-8ed5-dfee410ce5b6,,20/08/2023 10:06,20/08/2023 10:10,20-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
670707ec-54e9-47ed-9ff7-b312ac60af15,Inbound,Order Related,Invoice request,,6c80fb6e-571e-4802-ad52-57707db19456,,20/08/2023 11:28,20/08/2023 11:29,20-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
0c8ee3fb-280e-4339-8ac6-046a84f895f8,Inbound,Returns,Return request,,80fcfc57-fc86-4a2c-874b-fd474a089892,,20/08/2023 17:34,20/08/2023 17:37,20-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
33346f6b-50e3-49f7-a7ce-7b32c08842f0,Outcall,Order Related,Invoice request,,919215bc-c96b-4e09-b23a-85f475cb6cc7,,20/08/2023 08:22,20/08/2023 08:41,20-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
193592d7-7db5-4f77-ae7f-b6cb9165b147,Inbound,Returns,Reverse Pickup Enquiry,,1936fe18-5d6d-4d12-917f-2ea0c9a9ddec,,20/08/2023 15:29,20/08/2023 15:32,20-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
00c4f377-37ed-4397-ad7c-fc9cb2a43a2c,Inbound,Returns,Reverse Pickup Enquiry,,1b7a72e5-d8eb-4165-82c0-36fc3907e3ed,,19/08/2023 13:46,20/08/2023 15:15,20-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
a2276f59-cdaf-40de-a0f0-598d68a09808,Inbound,Order Related,Order status enquiry,,05cfb8b0-f9bc-4f29-a87c-ac63ecde2113,,20/08/2023 18:54,20/08/2023 19:08,20-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
4b5b1974-818d-4578-b507-e39c9a14d2c6,Inbound,Order Related,Installation/demo,,c0d8a63d-17f9-4724-9ccc-3a1332605051,,20/08/2023 09:39,20/08/2023 10:43,20-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
bb775b6b-4a7a-414d-99be-41bbbbdacf15,Outcall,Returns,Reverse Pickup Enquiry,,7eff5bcd-553b-489b-bcbf-7e23a095c628,,20/08/2023 10:48,20/08/2023 10:52,20-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
d971f871-edc8-4c28-980c-bb6269ffb0ed,Inbound,Returns,Fraudulent User,Please give me the replacement of bata derby shoes as soon as possible,8bea58a6-57a5-4d71-a6f7-141fdb72bdf5,,20/08/2023 14:41,20/08/2023 14:43,20-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
63086d37-4c4d-4ede-b6de-b4a6331fa597,Inbound,Returns,Reverse Pickup Enquiry,,0eb43c3f-14c6-40d3-9b50-896f6687159e,,20/08/2023 18:54,20/08/2023 19:13,20-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
4b7c9e81-6b75-458e-bfb1-8738f259c34c,Inbound,Order Related,Delayed,Good,b5dd028f-7c6b-46eb-8597-f338dabe7ac0,,20/08/2023 21:33,20/08/2023 21:34,20-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
ec0fdf5f-07a4-49e8-9cac-84b487b210f6,Inbound,Cancellation,Not Needed,Very good,337b4441-1693-4052-9051-7185a756283f,13/08/2023 11:44,20/08/2023 12:52,20/08/2023 12:57,20-Aug-23,JHARSUGUDA,Books & General merchandise,327,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
808dfb26-79cd-4fad-9d59-30530ae0b8ef,Outcall,Returns,Return request,,f7d5ed77-978f-4d95-9abb-4886cebb8571,,20/08/2023 21:44,20/08/2023 21:57,20-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c9c0f7eb-2cae-414c-b4ef-a5fc26d105b8,Inbound,Product Queries,Product Specific Information,done,520d170f-8356-4dba-b0b4-3062f8037f70,,20/08/2023 21:14,20/08/2023 21:15,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
a301ba8a-e731-4773-a07d-5b074ebe1166,Outcall,Order Related,Order status enquiry,,6eece793-0d52-4ccc-8772-09e56d7dc670,,20/08/2023 13:43,20/08/2023 13:45,20-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,4
8a61a01b-2fc0-46a6-935d-1b192123aa98,Inbound,Returns,Reverse Pickup Enquiry,My product is damaged and I want to return ,4aed5c2e-d65f-4d0e-ae9d-ebac3b82ca83,,20/08/2023 21:18,20/08/2023 21:22,20-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
ef351192-8340-4c58-810c-b45be2492d94,Inbound,Returns,Wrong,I request you guys please come for  picking up the product  for which I have inquired several times. From last 20 days please ask your logistics team to cordinate  and pick up product,fc9bb4e9-8243-4a15-86c6-321b62249945,,20/08/2023 21:55,20/08/2023 21:55,20-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
7f89a6dd-8837-434d-96a5-1c99c36af627,Inbound,Returns,Return request,Very good employee ,dc77426d-3c4b-4e84-849d-5d04bb82eb92,,20/08/2023 18:20,20/08/2023 18:23,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
4f084891-7aa1-4b63-93dc-8d2d5c779948,Outcall,Order Related,Order status enquiry,,d162a50f-64ea-454f-8d7f-7527511ae7c0,,19/08/2023 20:26,20/08/2023 08:56,20-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f6331204-4a63-4016-87a5-e9a7d929d818,Inbound,Returns,Reverse Pickup Enquiry,,c95f67a5-fbd0-4cd4-beb9-c54c2fdff8f0,,20/08/2023 05:34,20/08/2023 06:59,20-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
d0701bd5-33f8-4558-87ee-96a56e54562b,Inbound,Returns,Reverse Pickup Enquiry,,438a0b8e-2f79-4cb2-8a49-d3fee848e2c7,,20/08/2023 17:08,20/08/2023 17:12,20-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
b02ca95b-fa4c-4c1b-9aa5-314ce3d0b80b,Outcall,Returns,Reverse Pickup Enquiry,"Not satisfied with the return policy, I am unable to return the product and killed every one time, still found return request cancelled",256dffbb-a04c-4a61-a8d2-10a6745b81e1,,19/08/2023 10:39,20/08/2023 17:29,20-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
d285e89a-44fb-495d-b228-a54539bd2781,Outcall,Returns,Return request,"In case of call disconnect don't received call back, again I have to raise the issue and explain everything.",d451a68c-ad9d-43af-a6d7-0f06c9dcd8ce,,19/08/2023 20:00,20/08/2023 08:17,20-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8b1ac16a-078b-4173-9833-e1850cb10c25,Inbound,Returns,Reverse Pickup Enquiry,Delivery ,37612484-0bcf-45d6-b8b0-99c664c5a62f,,20/08/2023 12:33,20/08/2023 12:33,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
27d4d609-0431-489c-8d4a-c98da4dcf278,Inbound,Order Related,Order status enquiry,,6003951d-6e50-4559-810f-4258c2b10e23,,20/08/2023 13:48,20/08/2023 13:48,20-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3fc387d7-a4f6-43a3-aa4c-c9c7e68a9f93,Inbound,Feedback,UnProfessional Behaviour,Very good behave and helpfull,7a2524c2-9cfb-405f-b53a-98e6d84f56b8,,20/08/2023 13:52,20/08/2023 13:53,20-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
ae61635f-bcc9-41c7-804a-181c975fb035,Inbound,Product Queries,Product Specific Information,,d6865a42-ddb7-4520-82ac-628d883d0168,,20/08/2023 21:15,20/08/2023 21:18,20-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
db659481-4fc6-4da4-a359-a86f375fc31f,Inbound,Order Related,Delayed,,77dbb2db-47be-425b-a168-9f18e9cbd6f7,04/08/2023 13:46,20/08/2023 07:30,20/08/2023 07:31,20-Aug-23,BOKARO,LifeStyle,384,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7a8de8a8-7dcf-452a-8ec3-acce1b2ea1ad,Inbound,Order Related,Installation/demo,,d16079cb-857c-42d6-b5b5-7770f5ecd4fa,,20/08/2023 11:01,20/08/2023 11:05,20-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
b5f40ef8-931e-40a9-88bf-5ace10777eda,Inbound,Returns,Return request,,a0833d5b-acf9-4596-8646-277dd30703a8,,20/08/2023 15:08,20/08/2023 15:38,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
642c2376-8ddf-4959-a242-b3173ba80230,Inbound,Payments related,Wallet related,,dc9d4e0c-869b-4bbc-aca4-01b5b0b62487,,20/08/2023 13:16,20/08/2023 13:19,20-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
02a051dc-5e51-4f5d-958a-c680288d8de4,Outcall,Order Related,Delayed,,7f4259b4-c022-44ad-9799-f83683ff9ec8,,20/08/2023 15:24,20/08/2023 15:27,20-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
8b809927-5e48-4d4a-9f76-c53e382553ab,Email,Returns,Reverse Pickup Enquiry,,fe99d189-0f86-4891-84b9-e76e828e1633,,19/08/2023 12:03,20/08/2023 23:35,20-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
10fa34aa-2487-4ae8-b523-74f77b429246,Inbound,Order Related,Order status enquiry,,a779c1d8-c84c-4fb7-b2b2-418487df79d9,,19/08/2023 20:20,20/08/2023 20:38,20-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
25a9050d-562e-4bfd-90d6-6d0357c69c16,Outcall,Refund Related,Refund Enquiry,Bahut achha ,26dba9ea-21f0-41c1-89ac-27174f69dc4b,,20/08/2023 15:02,20/08/2023 15:08,20-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4506fcb0-c5ad-4114-bf14-46b490f1a06a,Inbound,Order Related,Order status enquiry,,3efca588-3ef7-4b25-94e4-1ff3c1eb9962,,20/08/2023 17:37,20/08/2023 17:38,20-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
4c4a4169-9bb7-4be4-8fd3-93aaeafab745,Inbound,Order Related,Delayed,,b634df3b-6fc6-454b-89bb-18497a169242,,20/08/2023 14:34,20/08/2023 14:41,20-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
0c95aa0f-8049-4fe8-9790-5f70eb449d3f,Outcall,Returns,Wrong,,56415b28-2cbd-436d-907a-42651475fa66,13/08/2023 20:14,19/08/2023 21:33,20/08/2023 10:36,20-Aug-23,JAMUI,LifeStyle,299,,Karen Alvarado,Ava Wong,William Kim,On Job Training,Evening,4
d8b3a4da-1561-4e87-bc0e-589ec57c0fec,Inbound,Order Related,Order Verification,,8b8d8285-ec2f-4a6e-b1a9-d28046ff1d3b,,20/08/2023 15:10,20/08/2023 15:14,20-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
1f4a01a8-121f-48cf-aceb-9e0deda6c53b,Outcall,Order Related,Installation/demo,She is good no improvement requires,d5e3cd5a-8ef5-4a2c-8df0-284d3cd5661d,,20/08/2023 09:56,20/08/2023 10:12,20-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
99999945-20e6-427b-8942-7a1423a85eae,Inbound,Order Related,Delayed,,9c66b053-7817-44ef-aa23-55fb234f1d70,09/08/2023 05:55,20/08/2023 09:04,20/08/2023 09:08,20-Aug-23,AHMEDABAD,LifeStyle,280,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
e111b90a-766d-4e22-9362-9e2ec106293a,Outcall,Cancellation,Return cancellation,,a0353d29-6b5c-47ea-ba0f-07b125b16c08,,19/08/2023 10:22,20/08/2023 10:11,20-Aug-23,,,,519,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
04b27c92-61bb-40c1-8c22-4ddaa989c918,Inbound,Returns,Wrong,Voice was not clear,27631df5-69be-4cc5-b3d5-e6dc0041bc55,,20/08/2023 09:06,20/08/2023 09:10,20-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,1
dbc6631f-a228-49de-bdf4-ba5cda9ca908,Inbound,Returns,Reverse Pickup Enquiry,,23d070bd-17f0-4638-b7e6-66485ec981b4,,20/08/2023 18:10,20/08/2023 19:53,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
2a8dc5c7-56de-42f8-aedb-775ad25e2e2e,Inbound,Feedback,UnProfessional Behaviour,Nice sir,b2d45176-f6a3-40d0-b043-76ff2edca50f,02/05/2023 13:27,20/08/2023 10:48,20/08/2023 11:01,20-Aug-23,FATEHABAD,LifeStyle,319,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
60cff0f5-553b-4502-a043-36dcb270a583,Inbound,Order Related,Invoice request,Billing,d3c5ee2f-7985-464c-b197-87df65c2ca2b,,19/08/2023 19:37,20/08/2023 19:20,20-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,1
7cbfa86b-0b34-4834-a234-5f8309cc59f8,Outcall,Returns,Reverse Pickup Enquiry,,dfb45910-8b19-44aa-b651-3c6f7408bf44,,20/08/2023 20:32,20/08/2023 21:08,20-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cf90d84a-e2e0-4c42-bcb3-510bb4ebd612,Inbound,Feedback,UnProfessional Behaviour,Not much support provided ,2f51eb64-3861-4682-a8a2-ea341eae7bad,,20/08/2023 10:09,20/08/2023 10:25,20-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
76a38f12-09e7-4367-be5a-5afa4c659bb3,Inbound,Returns,Return request,,a4524a79-3a74-4394-a4e2-7019869bfb78,,20/08/2023 18:40,20/08/2023 19:26,20-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
da71f448-259a-4f5f-a64d-16a32c3b2692,Inbound,Returns,Reverse Pickup Enquiry,I am happy for Shopzilla costmer care ????,e1a8e7ef-2bcb-450b-a66d-7b723615128a,,20/08/2023 18:54,20/08/2023 18:59,20-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
b8e19fbf-8e1c-48b3-a912-b1e5774aae07,Outcall,Returns,Service Centres Related,,fa41c884-7a12-4528-a1d5-ef39880aac77,04/08/2023 21:45,20/08/2023 12:49,20/08/2023 12:50,20-Aug-23,PURI,Home Appliences,8499,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9b6f883c-2ae6-4b62-960f-e1a9f40a126f,Outcall,Order Related,Invoice request,,63c99f68-a53e-4c50-9dca-9f5b4de8737a,,20/08/2023 00:05,20/08/2023 16:33,20-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
3f22d49a-8dc1-464a-a12a-d5f1a910ecc5,Inbound,Order Related,Delayed,Thoo,15a41df8-2525-4371-8d93-b9db622c1e24,04/08/2023 16:38,19/08/2023 16:31,20/08/2023 18:42,20-Aug-23,JALALABAD,Books & General merchandise,155,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,1
7702f9f4-bddc-49e7-b4dd-102bec7b53a3,Inbound,Returns,Return request,,29be1fee-c0c0-43be-94fe-aa3568647a60,,20/08/2023 17:19,20/08/2023 17:23,20-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,4
7645c192-3497-4551-9401-bf5cac158294,Inbound,Returns,Reverse Pickup Enquiry,,05e262ec-8bf1-4c72-99b0-e28353234b20,,20/08/2023 18:40,20/08/2023 18:41,20-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
6ace2d17-9d34-41f7-bf21-7e0f84fad87e,Email,Returns,Wrong,,4569f541-2b27-443c-9673-e7519c20a6b1,03/08/2023 14:17,20/08/2023 12:53,20/08/2023 12:55,20-Aug-23,ALIGARH,Electronics,950,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7c9efbb1-c082-4096-8518-88d675faa65d,Inbound,Returns,Return request,Good exicutive concern ,20e72d8b-4cab-4d76-a95b-93f0b1447c10,11/08/2023 22:45,20/08/2023 20:29,20/08/2023 20:56,20-Aug-23,JAMKHANDI,Electronics,1299,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
909cdeeb-28b8-4ef9-adf7-ad56901a3fa7,Outcall,Feedback,UnProfessional Behaviour,Good,7e252299-82e8-41c6-9d60-1244c71c0604,,20/08/2023 16:53,20/08/2023 17:09,20-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6f6964cb-a504-4c54-a474-188245e63cd2,Outcall,Returns,Fraudulent User,,b8e04ce7-6a15-4331-b23f-cb6ec5e86f1c,,20/08/2023 21:46,20/08/2023 23:39,20-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
b7701b17-3558-4050-9c0b-062180d8f692,Inbound,Returns,Reverse Pickup Enquiry,Good jobs ,48eeb8ac-c533-4735-ab20-8dfa493c32dd,,20/08/2023 12:05,20/08/2023 12:10,20-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3505c0b9-27ec-4ac5-8989-d560ec298412,Outcall,Returns,Wrong,,8620d722-57cd-498d-aae0-7b563f43483b,,20/08/2023 07:30,20/08/2023 07:31,20-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
426648dd-7586-4148-8e8b-a3e0a02ba7de,Inbound,Shopzilla Related,General Enquiry,,9b6f3298-e755-4c36-b6a4-f0845e895b2d,,20/08/2023 10:15,20/08/2023 10:16,20-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
96947198-7f57-49f0-8eb1-d22cf36da482,Inbound,Order Related,Installation/demo,,d8692822-ffa4-4d89-bbb7-db23104a7e63,,20/08/2023 12:00,20/08/2023 12:03,20-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
a0b13efe-7b73-47c1-9657-85cc7fc291ea,Outcall,Order Related,Invoice request,All good,5264404a-b40e-4ff1-a0b1-35b03f55a468,,20/08/2023 14:35,20/08/2023 14:38,20-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
510979a8-8f38-467f-b9f9-96f8715db977,Outcall,Returns,Reverse Pickup Enquiry,Good response,1a865dca-c51d-4722-ac5d-aa060d2eba19,,20/08/2023 17:57,20/08/2023 17:59,20-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
364dc0f7-deef-4145-b1af-3d698047a394,Inbound,Returns,Reverse Pickup Enquiry,,79891264-a158-4b32-8ee2-f5021983d4ac,15/08/2023 23:33,20/08/2023 13:24,20/08/2023 13:29,20-Aug-23,BANKURA,LifeStyle,169,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
74ff77ac-c62c-4ca6-b103-56207c1e17e6,Inbound,Order Related,Invoice request,,3959a4f7-03b7-4b9d-9dd3-8908c7b3f939,,20/08/2023 11:48,20/08/2023 11:49,20-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
4cdd1fc4-051b-4940-9628-ced08f0efef4,Outcall,Order Related,Delayed,,c52583ad-3ef3-47fd-9c51-0cddc7534459,,20/08/2023 13:20,20/08/2023 13:22,20-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
44159e31-b57a-4516-8a58-0a19d440f112,Inbound,Returns,Reverse Pickup Enquiry,,86d2026e-5b5e-4dc0-8412-b4d808d3665e,,20/08/2023 15:02,20/08/2023 15:26,20-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
089cf946-e405-4714-9afc-3496fb4c7c66,Inbound,Shopzilla Related,Shopzila Premium Related,,ab0f6d5f-5564-48ca-ac53-7b03e59a76a4,,20/08/2023 21:28,20/08/2023 21:31,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
8712ed28-f9f4-4522-a580-33c2e27445b9,Inbound,Returns,Return request,,ebad67e2-0878-4d5f-8f08-174ce0bbb720,,20/08/2023 09:44,20/08/2023 09:47,20-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,3
c7de5488-1df2-4393-a76c-b3718d11754e,Inbound,Returns,Reverse Pickup Enquiry,.....,35d1ca09-218b-4c44-b257-403c3aec0e0b,,20/08/2023 09:06,20/08/2023 09:10,20-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
48bcaa05-be61-4d11-879f-f89528b844c8,Inbound,Returns,Reverse Pickup Enquiry,Happy with the service and detailed explanation about by product issue thank you ??????,8361044a-8a2f-40ff-9f84-51f8a11e17f6,,19/08/2023 07:48,20/08/2023 00:31,20-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
6da307e2-4b41-41ef-8a0e-4a06d1b94df7,Outcall,Order Related,Installation/demo,I want to address my product warranty ,d54c7c80-d833-4edc-afb1-74f22fdd8a5b,,20/08/2023 20:43,20/08/2023 21:26,20-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
efcf6dd1-e407-416f-b3df-31d26a3d5a6a,Inbound,Order Related,Delayed,,d256ff7a-10ad-4bfd-a49e-7ba1594fda74,10/08/2023 17:48,20/08/2023 09:34,20/08/2023 09:36,20-Aug-23,Basna,Electronics,170,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
1dfeae54-be1b-485d-a62a-107cdd6f76c6,Inbound,Returns,Return request,Very good,61794008-0b0d-4df8-8b31-6732472c10a7,,20/08/2023 11:27,20/08/2023 11:30,20-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3b800835-a600-4ef9-bd50-5bc2884793ae,Outcall,Returns,Fraudulent User,,b9d389b9-bd11-4a4b-a06b-797b4dd0fe22,,20/08/2023 16:10,20/08/2023 16:16,20-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
da1c887b-fc88-4294-ae2b-d420f594fc05,Inbound,Returns,Reverse Pickup Enquiry,,9703f017-c742-4a15-bdc6-cf91352463a4,,20/08/2023 16:00,20/08/2023 16:20,20-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
c10ff3c8-7428-4acf-8e97-e5dcbf652259,Inbound,Order Related,Delayed,,6142c1e9-d406-4a34-9165-e770c8de3c78,25/09/2022 20:07,20/08/2023 11:10,20/08/2023 14:02,20-Aug-23,GUWAHATI,Mobile,1555,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a4316fc7-d63b-46d0-aa65-4094a6bbe573,Inbound,Order Related,Order status enquiry,I have talked to the executive he told me that product will be delivered today before 9pm but now it shows it will deliver after 2 days. why 2 days extended I want reason ,ccf73403-d828-49ed-bedf-60c06b6d5990,,20/08/2023 18:03,20/08/2023 18:24,20-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
f7088f94-d098-47c0-8cc9-e6b860e0ff00,Inbound,Returns,Missing,,b56a6782-2dc0-4373-9796-917c8ea3983e,,20/08/2023 20:10,20/08/2023 23:55,20-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1e545e48-d3d3-46aa-9778-4c3bfe7fd8b7,Inbound,Returns,Reverse Pickup Enquiry,Very good,bfcdb46b-b779-4f76-be0a-701b3a38268e,,20/08/2023 11:03,20/08/2023 11:07,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
0305b3e1-611b-434c-a209-669c967843ec,Inbound,Feedback,UnProfessional Behaviour,Hallp ,cc00029c-4892-4036-ba9f-ab99787faee2,,20/08/2023 12:49,20/08/2023 12:53,20-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
db2165be-beb3-41a4-ac4d-035dfcd62574,Inbound,Order Related,Installation/demo,,9c44c3e0-6c3a-441d-86fa-52a8835fdcfd,03/11/2022 11:31,20/08/2023 12:13,20/08/2023 16:18,20-Aug-23,BAVLA,Mobile,6999,,James Williams,Brayden Wong,John Smith,>90,Evening,5
9159934b-d28c-4967-8d36-f0fd4682d488,Inbound,Returns,Return request,Good,3b9e526f-fb85-4c22-a54e-da72bab8cd6e,,20/08/2023 15:00,20/08/2023 15:08,20-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
569f1efd-9c86-4b2f-87a5-7d94512c026b,Inbound,Returns,Service Centres Related,Very nice ,84ad2633-ef2e-495d-9130-08df3843d9a3,,20/08/2023 14:30,20/08/2023 14:31,20-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
58d4a32d-70fd-4987-9bfb-c7e2aefdd166,Inbound,Order Related,Order status enquiry,,c52a9a39-2064-4d07-ac65-f9803aba0ca2,,20/08/2023 20:32,20/08/2023 21:52,20-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
6922501f-b314-454d-a678-69ede1fc3942,Outcall,Returns,Reverse Pickup Enquiry,Bad policy for customer support sellers duping people money,7869a142-f8a4-4669-9534-28f8f2ca24b8,,20/08/2023 23:12,20/08/2023 23:18,20-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
30cf43af-68bb-49dd-8e46-6a0178833074,Inbound,Returns,Fraudulent User,Good sarvis ,37d702f1-9087-41d9-84d9-dc18072d6996,,20/08/2023 09:25,20/08/2023 09:30,20-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
67c4d1c7-c175-4de1-b509-1642b99457f1,Inbound,Returns,Fraudulent User,,1d0e0b3b-fcc4-4b8d-88c7-c128fa508135,,20/08/2023 12:54,20/08/2023 17:01,20-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
9a5658e2-abdf-42cb-b48e-23d42ecd6ee9,Inbound,Shopzilla Related,Shopzilla Rewards,,f38f0434-2073-4477-9e34-475dfec8ef1d,,20/08/2023 16:29,20/08/2023 16:39,20-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
33ac22b6-5a76-4391-9b17-c2a5949e08ab,Inbound,Returns,Reverse Pickup Enquiry,,43f0b200-9490-4a73-9230-03f4097db91d,,20/08/2023 17:16,20/08/2023 17:21,20-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
18bd8d63-8ae8-4664-a437-db57510f5cbb,Outcall,Returns,Reverse Pickup Enquiry,,bb14632a-a4f5-408c-bd32-4a26183473de,,20/08/2023 09:08,20/08/2023 18:24,20-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6b596bbc-526f-4f85-8f1d-0c3451a32cfd,Inbound,Returns,Fraudulent User,,f0084f05-0b46-4513-8f3c-35a962c48928,,20/08/2023 10:32,20/08/2023 10:35,20-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
ba6458c9-e37c-4ae7-a02c-0a396296c48d,Inbound,Returns,Reverse Pickup Enquiry,This customer executive has no idea what to say very dissatisfied ,3b1a601c-1654-42a0-b6c4-270e9915043b,,20/08/2023 20:00,20/08/2023 20:04,20-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,1
98c58c35-5322-4a9a-8338-77d55fe22dab,Inbound,Order Related,Installation/demo,Zero response customer,00ad8cba-fe5e-455c-a263-da248d26c596,01/08/2023 23:43,17/08/2023 16:10,20/08/2023 11:32,20-Aug-23,SANGAREDDY,Books & General merchandise,449,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
8f1ff9c8-e9b3-4390-80d0-04b059ac3bc5,Inbound,Returns,Missing,Bad,7cb8e65f-92e5-4f4a-afd2-a00989117e93,,19/08/2023 17:53,20/08/2023 13:06,20-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
a1074771-48a5-4d0e-9b26-c762724b6320,Inbound,Order Related,Order status enquiry,,9113c769-8d46-4d84-aa00-8be740bd90d0,,20/08/2023 21:43,20/08/2023 22:02,20-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c726d471-4bcc-4ba3-8bbf-ccf2b6c7975b,Inbound,Order Related,Order status enquiry,,f8e68318-b4c8-4168-b501-ed5de70a3a30,,20/08/2023 13:34,20/08/2023 13:52,20-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2b0b5254-f913-41e1-beb1-356de2304085,Inbound,Returns,Reverse Pickup Enquiry,,3b9bbf73-1e2b-4f66-ad68-b0a9ecce665e,,20/08/2023 13:38,20/08/2023 22:59,20-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
2ab79781-5906-4a6b-bcee-1d0514096d9a,Inbound,Payments related,Online Payment Issues,,06af69ea-746c-4f30-aebb-ac4f636d45e5,,20/08/2023 18:20,20/08/2023 18:22,20-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
56a9769c-88a9-42df-a54b-d7a1369d3068,Inbound,Order Related,Delayed,,0acb5435-7e17-4857-913b-04fa4ca87ec7,16/08/2023 21:35,20/08/2023 17:45,20/08/2023 17:54,20-Aug-23,PATIALA,Mobile,6499,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
311a266f-0ac2-4481-a363-658799eebcc3,Inbound,Returns,Fraudulent User,,65fd9158-4292-4f64-9215-64ef1e0690bd,,19/08/2023 12:53,20/08/2023 12:28,20-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
882c995b-dbdd-4739-a4c8-0925a4bcecdf,Outcall,Returns,Missing,,89f64f38-8828-453d-9e65-ba2755abcfaa,,20/08/2023 01:25,20/08/2023 01:30,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
ca3b8382-4950-405c-853c-8853e7c4fb68,Inbound,Returns,Reverse Pickup Enquiry,??,3d54f3e4-7aad-45b7-a6b8-994afc2c6837,,20/08/2023 10:06,20/08/2023 10:11,20-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
2ab9e342-e42a-4a11-95e6-5a4ee84808fd,Outcall,Returns,Reverse Pickup Enquiry,Good ,87edc338-e0c0-4214-86f8-4012a2177a66,,20/08/2023 11:22,20/08/2023 11:29,20-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
3de9ae1b-5ad8-4a59-8786-37ca58666ab0,Inbound,Shopzilla Related,General Enquiry,,b7541e2b-de30-4fb1-8ba2-0fd9e95339fc,,20/08/2023 08:04,20/08/2023 08:16,20-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,4
98aa71e4-9dcf-426d-8bd0-5f173039c3fd,Inbound,Order Related,Delayed,So humble and helpful service ,476273b2-ba18-4eae-9890-6f057bb9a9a1,,20/08/2023 09:57,20/08/2023 10:17,20-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
c441841b-ba0b-4f2f-82ef-a2b96f086890,Outcall,Returns,Return request,,5028ccb4-86c5-4b19-b1df-9b55c9f91fc5,,20/08/2023 17:22,20/08/2023 17:24,20-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
b57b7abb-7993-4991-8efd-7eef9d4c8595,Inbound,Returns,Missing,,b1fb86e1-22a7-44f5-ad38-a3b1828590e0,,20/08/2023 21:54,20/08/2023 22:01,20-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
100608b7-2372-42f6-9358-c1ab07bcd029,Outcall,Shopzilla Related,Shopzila Premium Related,,52ef2412-f7bb-419e-914e-799e526c81c3,,20/08/2023 22:04,20/08/2023 22:05,20-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
318065e3-ef61-430b-96b2-8ff86c0b65be,Inbound,Returns,Return request,,de4f7d65-b77c-44fc-a3db-73bf63f40989,,20/08/2023 18:43,20/08/2023 18:50,20-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
70733874-e37a-4602-bfd7-d0ccbcc7c050,Inbound,Returns,Reverse Pickup Enquiry,Happy,9776e29c-e01d-4d69-9bdb-96aafec05c6e,,20/08/2023 15:29,20/08/2023 19:16,20-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
5a576446-dc24-4663-8e94-805fa7c06184,Inbound,Order Related,Order status enquiry,Provide full details of free promo code which comes with the orderd products,2b6a069b-affa-4390-a812-d97613f5480a,,20/08/2023 16:49,20/08/2023 16:56,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ee152a7a-243f-41c3-b3e4-726f881af4a2,Email,Returns,Reverse Pickup Enquiry,Good ,b7570a6c-3f26-4b72-a0b9-8d0e47593730,,20/08/2023 19:55,20/08/2023 20:13,20-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,4
103eb053-d7bf-4f74-8b76-5ac04f322163,Inbound,Order Related,Delayed,,3334ec32-401e-4388-94b4-67fa20f7cd6e,10/08/2023 14:19,20/08/2023 09:47,20/08/2023 09:55,20-Aug-23,BANGALORE,Books & General merchandise,478,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
530a766e-7cce-48dc-a993-c43cbdeb1193,Email,Order Related,Delayed,"please,   provide the customer with their goods on time",b1b13e65-6392-470b-a42b-e6b5f08a5a35,,20/08/2023 08:35,20/08/2023 08:36,20-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
a63afd7f-bf69-4667-a69b-77d8dc1883b4,Outcall,Product Queries,Product Specific Information,Very nice,c7239389-343d-4297-94ec-5f13701ed6b4,,20/08/2023 12:42,20/08/2023 13:12,20-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
2ac7eac6-4cc3-4e68-a74b-5988683ee468,Inbound,Payments related,PayLater related,Problem solve ho gaye ,f68f117d-2cc2-4e08-a235-5e9067660724,,20/08/2023 18:29,20/08/2023 18:33,20-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
f70400b4-8001-4c7f-9ef4-b00cbd5e234d,Outcall,Returns,Reverse Pickup Enquiry,,3540009b-0690-42c0-8251-3d2b52d5056e,,20/08/2023 18:58,20/08/2023 19:00,20-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
029a0794-d7ab-4139-b555-e4404d2e37f1,Email,Refund Related,Refund Enquiry,,7e17323b-f24f-4e1f-a4ef-40e8a60e8637,,20/08/2023 12:17,20/08/2023 12:41,20-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cd967ac1-0f0f-43d3-9a7b-23f8395d46dd,Inbound,Returns,Service Centres Related,Thanks??,5b1a0998-bfa4-40f6-9164-95b15e137f23,,20/08/2023 08:19,20/08/2023 08:27,20-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,4
27f0c77e-9f84-434e-85a1-12911ad512a6,Outcall,Returns,Reverse Pickup Enquiry,,619aad2b-696b-426c-a5ec-292b15321bcd,,20/08/2023 12:30,20/08/2023 12:34,20-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,4
b7284dcb-8752-431b-8895-b5e88b590ad7,Outcall,Returns,Wrong,,25f3e689-1521-435e-b2a1-01f2dae614a5,,20/08/2023 13:55,20/08/2023 14:06,20-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
b92882ba-77b3-411b-8fda-70af86c1b443,Inbound,Returns,Exchange / Replacement,,d9302a6e-c221-4284-877c-252a0143e03a,,20/08/2023 13:06,20/08/2023 13:09,20-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0c58f26b-7739-44e1-8aa2-4b077a27e102,Inbound,Order Related,Installation/demo,,0c6329fd-9e8f-40b9-9e52-9f0a19c3f8bb,,20/08/2023 15:44,20/08/2023 17:43,20-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b943efaa-d4a3-4156-898d-85d8f90afa71,Inbound,Feedback,UnProfessional Behaviour,All right,2fddd315-904d-4914-8925-48502160f2be,,20/08/2023 20:56,20/08/2023 20:59,20-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
499884c5-35c9-4ebb-8bec-1890aa60f1df,Email,Returns,Return request,,9b5e6a6f-8017-494c-90b1-71a542cdb136,,20/08/2023 10:37,20/08/2023 10:41,20-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
41d5761f-bf98-4994-8fc1-08de5c9c453d,Outcall,Order Related,Order status enquiry,,23d94c8b-b4ce-4efb-9c0b-c34ea71ce3ab,,20/08/2023 17:10,20/08/2023 17:11,20-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
5151033a-8855-41c3-9be3-4dfda6a6be70,Outcall,Returns,Reverse Pickup Enquiry,,70b3ff71-feed-4095-a91c-96b6fe8c90f2,,20/08/2023 22:09,20/08/2023 22:11,20-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
384210df-4156-4251-bcb7-63271c4e3f6a,Inbound,Returns,Fraudulent User,,960f67b6-752c-41f8-b64a-68faa3118983,,20/08/2023 09:28,20/08/2023 09:30,20-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
cd3e7191-dc32-4490-b939-6557c9372688,Inbound,Shopzilla Related,Shopzila Premium Related,,36b94bc0-e477-40b6-adb1-54fd6cb22d12,,20/08/2023 12:19,20/08/2023 12:29,20-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
44e14958-e2f3-461b-9f61-804bd7c8ecbd,Inbound,Returns,Reverse Pickup Enquiry,,ad4d2c0d-7d92-4595-aa99-02ece1b403a4,,20/08/2023 20:25,20/08/2023 20:25,20-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
7bc825af-0121-44bd-ba2f-b44f0c17c48d,Inbound,Payments related,Payment related Queries,Nice,97a1ab4b-1bb5-4c20-9d62-c781920ababd,,20/08/2023 23:35,20/08/2023 23:38,20-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
bb6874f5-fd8c-4baa-a929-8d7176d23713,Email,Returns,Fraudulent User,,404e874e-cfad-46e1-859a-5afd8bd37adf,,18/08/2023 17:42,20/08/2023 12:14,20-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
1dea9e6d-ee89-4189-b28b-25b2ba81b117,Inbound,Payments related,Payment related Queries,,273c22c2-2eed-4e24-a246-1e887f86ae9e,,20/08/2023 00:30,20/08/2023 00:33,20-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
d54c0c79-f927-490c-86c5-a15776fcbdf8,Inbound,Order Related,Invoice request,No all fine And i love my country,60be0571-45a2-4d1c-be27-0f0bc4a73206,,20/08/2023 17:26,20/08/2023 17:28,20-Aug-23,,,,,Paul Cunningham DVM,Nathan Patel,John Smith,>90,Afternoon,5
cd1f11b3-1eb6-4727-8ea9-c66c01c93f8f,Inbound,Returns,Return request,,f6a8c670-fb7c-4449-be86-7f5825f40215,,19/08/2023 23:12,20/08/2023 00:26,20-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
60acb395-cd4d-4027-a06c-3da27ceac477,Inbound,Shopzilla Related,General Enquiry,,c791a031-c3c5-43ba-9c2f-e095f24f5e45,,20/08/2023 01:01,20/08/2023 01:02,20-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
97a833da-774b-41ec-a7f1-d7864dc91993,Outcall,Returns,Reverse Pickup Enquiry,,18d45072-2e8c-40dd-927a-15bd30fda0ee,,20/08/2023 09:34,20/08/2023 09:53,20-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
4c5abc8a-c0c2-49c2-a865-14524bc370cd,Inbound,Order Related,Order status enquiry,Nice talking ,4969c686-d08e-428f-aa24-bc6c2b6fc5db,14/08/2023 00:02,20/08/2023 17:26,20/08/2023 17:38,20-Aug-23,BANGALORE,Books & General merchandise,171,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
2b4dd70b-03aa-4a37-85d2-b9c25759e516,Inbound,Feedback,UnProfessional Behaviour,,1835aa6b-30f6-457c-b91d-e3b91f4f95ac,,20/08/2023 14:51,20/08/2023 14:56,20-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
8f8ffef5-011d-4ea0-af5d-14c5be81ab0c,Inbound,Refund Related,Refund Enquiry,Agent way of talking is good and thank you for the support ??,6884cf10-b24c-44f7-b6cf-054ec789948b,,20/08/2023 20:36,20/08/2023 20:37,20-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
c0c88301-ed03-4fb5-b726-b941de8bb3c6,Inbound,Order Related,Installation/demo,,9fe2f7b4-88cc-4cf0-b9d1-3482ec6c6442,,20/08/2023 19:21,20/08/2023 19:23,20-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
588b9d9c-135d-463e-8004-8f8551476d98,Inbound,Shopzilla Related,General Enquiry,,a231d79b-2a0c-42b0-b268-8d980dd142c7,,20/08/2023 19:48,20/08/2023 20:45,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,2
0d0852fe-24d6-49a2-86dc-0bd8eb820699,Inbound,Returns,Exchange / Replacement,,451ff490-6024-4bf0-9bc1-17b1129c3d9f,,20/08/2023 11:32,20/08/2023 11:47,20-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
7023a9d8-4b42-4619-af99-0bb65ed3f09d,Inbound,Returns,Reverse Pickup Enquiry,,0a2163d7-d829-45a6-8b97-b27a8a36371b,,20/08/2023 11:48,20/08/2023 11:57,20-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
714438d9-3869-4fc1-bb91-a744c7dd6d3d,Inbound,Order Related,Seller Cancelled Order,,ba2337a6-cff2-4dad-bb9b-1e65d4487f52,,20/08/2023 11:54,20/08/2023 12:01,20-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
79344c40-adfd-442a-b153-8971cc9b0c30,Inbound,Returns,Reverse Pickup Enquiry,,8a6189e3-32e9-47c9-84be-dc357d7c8f0f,,20/08/2023 22:16,20/08/2023 22:23,20-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
e966831f-e89c-47a7-8f4b-c17062858512,Inbound,Order Related,Invoice request,,e8daf152-069f-4680-b535-add23669cb51,,20/08/2023 23:07,20/08/2023 23:13,20-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,5
31c29d60-15c8-4193-940a-5aae68da74f8,Outcall,Returns,Reverse Pickup Enquiry,,376a9278-7b72-4626-a016-84a87eb893f1,11/08/2023 22:25,20/08/2023 12:14,20/08/2023 12:17,20-Aug-23,GWALIOR,LifeStyle,377,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
0fca90b5-98ff-4afb-a9ce-b61957fdd46c,Inbound,Returns,Return request,It very good but try reaching fast,1afb367a-44b0-4309-8f42-7c83612ab16b,14/08/2023 13:01,20/08/2023 15:37,20/08/2023 15:39,20-Aug-23,KORBA,Electronics,899,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
c564ac5e-26d8-4ad5-95f4-5e0dbd4e07c3,Outcall,Order Related,Delayed,,f90e0436-4d15-4bec-8f48-d5906da01ca0,,20/08/2023 12:42,20/08/2023 14:27,20-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,2
a4523950-8bbd-4051-851d-a2d263a064ca,Outcall,Product Queries,Product Specific Information,SuperBuy>>>>>>>>>>>>>>>Shopzilla??. Shopzilla ki MKC.,8f7d6471-26b5-4d03-98b5-7168f457d8d9,,20/08/2023 14:29,20/08/2023 14:34,20-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
f7b96b4e-d14c-4ab2-ad22-709823b95477,Inbound,Returns,Missing,Nice to solve problem ,a6990dee-bb1f-4c24-a640-de1a1bf4f90c,,20/08/2023 15:20,20/08/2023 16:05,20-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
a1393301-35b5-4cf0-8f4f-571e12832edb,Inbound,Returns,Return request,,4cef1202-56a0-4c0d-bd04-0a0ce392cf5d,,20/08/2023 20:45,20/08/2023 22:27,20-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
522417f2-1d1b-4986-a795-5fa225141d7a,Outcall,Payments related,Payment related Queries,,79d8d709-dca2-471a-afa0-89efb252b075,,20/08/2023 21:30,20/08/2023 21:40,20-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,3
ae2acee5-12eb-48b3-8660-88e6a3fed025,Inbound,Returns,Fraudulent User,,b06f6125-c9e3-4c0d-8819-56a2108950c9,,20/08/2023 09:09,20/08/2023 09:16,20-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5ba6d617-decd-499f-843b-d6dc738b0678,Inbound,Order Related,Order status enquiry,,11990519-4921-4d6a-bbeb-e688dc5ffad7,,20/08/2023 11:30,20/08/2023 11:32,20-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
2ac7c543-1343-457d-aa6c-8827e0fbf6cb,Outcall,Returns,Missing,Thankyou Mr karan,e2ab7dbc-39c9-4f3f-9399-f30bdd45ef84,,20/08/2023 10:25,20/08/2023 10:26,20-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d1bcbfe6-d5a0-4352-8510-debcdbb1f093,Inbound,Returns,Reverse Pickup Enquiry,,dcc0641e-4d8f-48fb-95a0-7430dc9b6df7,,20/08/2023 12:32,20/08/2023 12:35,20-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
0cb5ae6a-ce1b-402b-922a-72183bef1e36,Outcall,Returns,Reverse Pickup Enquiry,,e51d5580-9f79-474e-af12-c9fbd63c2e1c,,20/08/2023 21:20,20/08/2023 21:29,20-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
8bcca322-d079-45ea-be07-ff9e3e6d67cb,Inbound,Payments related,Payment related Queries,,a032fde2-72f9-45b8-a460-2ed114943a19,,20/08/2023 22:26,20/08/2023 22:27,20-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7687f6d2-5bb7-40d7-a796-8d6af663a010,Inbound,Returns,Return request,Good,9e25685b-b968-4654-b19d-1ab9876cfd6c,,20/08/2023 12:52,20/08/2023 12:54,20-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a8be0c9c-4ca6-4ff8-a8f0-ad46c3ec53e8,Inbound,Product Queries,Product Specific Information,,ff6db9bf-c400-4b44-94e4-6d5d5d8e4d5a,,20/08/2023 10:42,20/08/2023 10:43,20-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
2cb1f7ce-51f8-46cf-a71e-dfcc73a97b69,Inbound,Feedback,UnProfessional Behaviour,,f2199330-2f0c-4834-bf46-9f08dc398b31,,20/08/2023 22:04,20/08/2023 22:19,20-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
29a187a3-4daa-4720-8ee0-8a6da4329d36,Inbound,Returns,Reverse Pickup Enquiry,Return and refund should be done on time.,6b3ff7e2-b2bc-4885-a90c-86a70dc992aa,,20/08/2023 09:36,20/08/2023 09:37,20-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8693e2ba-b2b4-4735-be82-29ca8b43fba2,Inbound,Returns,Fraudulent User,,136cdb00-dfad-46cd-b6b8-ebecfdcd417f,,20/08/2023 14:15,20/08/2023 16:08,20-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
7fac778c-85ed-443a-b3fa-21426c077b97,Inbound,Returns,Reverse Pickup Enquiry,,7e5580f3-76e5-4f8e-96d3-6865a68310b4,,18/08/2023 20:01,20/08/2023 11:43,20-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
9a3f7fdf-5d58-407a-abce-20dcc16302c2,Outcall,Returns,Fraudulent User,I've been asked to wait for a base resolution so I cannot give feedback to the best of my abilities ,fcbf21c6-36de-4f79-aed2-cce440daaf8d,,20/08/2023 10:08,20/08/2023 12:47,20-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
b480cba5-c4bf-4a59-955c-8beb6c298835,Inbound,Returns,Reverse Pickup Enquiry,,3aefa7e5-572e-4f9e-bd7a-31b509a21c0f,,20/08/2023 10:58,20/08/2023 11:00,20-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
30c020d5-d1fa-4149-8090-2bc30fae5e53,Inbound,Order Related,Invoice request,,97630424-0216-4536-95af-91dc5700856c,,18/08/2023 23:47,20/08/2023 20:31,20-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
3d5c9ac9-60f3-4c8f-b0a2-a5beafdc25e6,Inbound,Returns,Fraudulent User,,11bf5c41-c92d-43da-8a94-ed2851271fcb,,20/08/2023 13:03,20/08/2023 14:11,20-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
920bb713-40b1-43df-9b5d-c9983a50c51d,Inbound,Returns,Reverse Pickup Enquiry,,cac53508-4681-4058-994a-8cf6bc275667,,20/08/2023 14:29,20/08/2023 14:35,20-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
6b43d257-7ef0-4224-a949-c9ca5ebc84f5,Email,Refund Related,Refund Enquiry,,9d68a1e4-d767-4af3-b170-a5f72458114b,,20/08/2023 20:53,20/08/2023 21:00,20-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
c58ca36f-e964-4dea-a02b-2595c37d506b,Inbound,Order Related,Order status enquiry,,fde65788-ebcc-4054-b395-cd84f823b5e4,,20/08/2023 22:43,20/08/2023 22:53,20-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
8b1c8e8b-7f16-4514-8c39-8f6b51794889,Inbound,Returns,Reverse Pickup Enquiry,,55ec6974-4491-4d10-80aa-84b1d6d37cf4,,20/08/2023 10:15,20/08/2023 16:47,20-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
90f881c3-b7a0-4c72-baad-b33c812e1bec,Inbound,Returns,Reverse Pickup Enquiry,Great Men try him best thanks regarding. ,25e318c3-bfa1-4126-8592-531887efa4a8,,20/08/2023 10:58,20/08/2023 10:59,20-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
fc9fccf0-b3b2-4795-8c17-72ad03b3c5e4,Inbound,Returns,Fraudulent User,,1e3f8301-5026-469b-ae48-80e9757cc667,,20/08/2023 11:02,20/08/2023 11:08,20-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
8ec3c29f-3163-4f45-9afd-ce180a28aaf7,Outcall,App/website,Issues with Shopzilla App,,9b4a4f00-4825-46ea-8f25-092d1473db70,,20/08/2023 15:29,20/08/2023 15:37,20-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,4
85af1e89-a552-4ee2-ba5c-fc9012efd3d9,Outcall,Returns,Service Centres Related,,4f0b9e74-f34d-40e8-bc32-873c907549c3,,20/08/2023 20:17,20/08/2023 20:18,20-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
9e586a6c-8fad-4781-9ca0-de592756a36f,Outcall,Order Related,Installation/demo,"From last 3 days, my issue not resolved even I m still on hold from last 20 minutes ",0613c275-2778-4819-b6c4-ec4dfeeee4d3,,20/08/2023 10:20,20/08/2023 10:37,20-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
83b8e6f0-4613-455a-bc42-04051a4442b9,Outcall,Returns,Reverse Pickup Enquiry,,8e1e2e63-7b45-4e4c-904a-4e276c5db31a,,20/08/2023 13:29,20/08/2023 13:43,20-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
821ef1f3-b84a-4f8d-8570-9a010bba8400,Inbound,Returns,Reverse Pickup Enquiry,Good girl,0629948f-9214-47f8-aca8-07bed76e91aa,,20/08/2023 22:31,20/08/2023 22:36,20-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
065cff2e-d221-4ca7-ae2f-a46738628e4c,Inbound,Product Queries,Product Specific Information,,9098d8f7-4490-4f95-800e-a5877164d99e,,20/08/2023 13:17,20/08/2023 13:53,20-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
a70c8cf7-0c91-4085-bad6-53707bbb64b9,Inbound,Returns,Service Centres Related,Good ,352d8ecf-e2db-4fff-9e1f-3652f791ebde,,20/08/2023 20:48,20/08/2023 20:51,20-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
7741b78a-e658-4e86-9559-1217a1096f44,Inbound,Returns,Service Centres Related,,008686f4-21b7-4f65-87d9-fa1c607984a1,,20/08/2023 21:00,20/08/2023 21:08,20-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
7147cec5-4707-4ab4-a274-4ebd4a25babb,Inbound,Refund Related,Refund Related Issues,,0cd6df0a-1da0-4a26-9fac-104a1e88f822,,20/08/2023 10:04,20/08/2023 10:06,20-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
13216b05-412a-4bfe-819f-a7dedbc5f110,Inbound,Returns,Reverse Pickup Enquiry,Please check on my issue,2180963e-9196-4cdc-ab9d-c7bd57dd8146,,20/08/2023 01:34,20/08/2023 15:09,20-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
8d3ff9f4-0229-45a0-9620-228bb3909721,Inbound,Returns,Reverse Pickup Enquiry,,c0a00d9f-f58a-4fbf-9f20-67a27bc5bd66,,20/08/2023 11:59,20/08/2023 14:56,20-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
9a580ed3-644f-4dbd-9646-de969a93d57b,Inbound,Order Related,Installation/demo,,1780cd47-affe-453b-bd7a-540d7bb1918b,,20/08/2023 14:39,20/08/2023 14:40,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
213a8dc4-43e2-4526-b1a8-f8154aa5ed6a,Outcall,Refund Related,Refund Enquiry,Have Bengali speaking people,a4d91aa3-bfd8-4539-8272-13da72059fb6,,20/08/2023 21:01,20/08/2023 21:15,20-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
e507b371-b60b-4168-88e8-76d5f01025f2,Outcall,Returns,Reverse Pickup Enquiry,,936c71c0-8dfc-49e0-b27f-f7946540ab9a,,20/08/2023 07:52,20/08/2023 10:56,20-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
ef1917a2-02fb-40c8-a3ca-3983ea22aa24,Inbound,Payments related,Online Payment Issues,,bea756ca-a527-4a02-a929-1fd69bde1188,,20/08/2023 12:06,20/08/2023 12:08,20-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
e0585dbb-450c-4205-a051-60b1501b974e,Inbound,Returns,Return request,,8737bf8f-b607-4fe8-9a65-b0b428108d08,11/08/2023 08:54,17/08/2023 12:13,20/08/2023 22:55,20-Aug-23,DHANBAD,Books & General merchandise,765,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
840c11c0-0a52-43de-a167-58404ae4b05b,Inbound,Order Related,Installation/demo,Gave him csat,3c25b480-209a-4d62-be81-6c639d566c5a,,20/08/2023 22:53,20/08/2023 22:54,20-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c09e2267-741e-4c66-b3da-256960cbeb6a,Inbound,Feedback,UnProfessional Behaviour,,0fae2759-9290-4c8f-855d-f7dc78adec71,04/08/2023 07:02,20/08/2023 11:26,20/08/2023 11:36,20-Aug-23,JABALPUR,Electronics,1799,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
34e150c5-95b3-4bd7-b377-1dfad49cbede,Inbound,Returns,Wrong,,f6cb95e6-387a-4950-a0a0-f013e77a826b,07/08/2023 13:27,20/08/2023 09:37,20/08/2023 09:38,20-Aug-23,JAIPUR,Electronics,2458,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,4
de136076-87fb-4f79-8533-a34f8425ba56,Inbound,Returns,Reverse Pickup Enquiry,Worst experience to recieve my products ,c2138a27-1a1d-49b7-b476-42c07742e033,,20/08/2023 12:09,20/08/2023 12:20,20-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
f60ab8fa-9e8d-49c2-b42c-8646ee9f1e65,Outcall,Returns,Technician Visit,Please reduce down the time in solution,4a8be3ee-45f1-4d60-899d-9ae1d1826505,,20/08/2023 10:55,20/08/2023 10:56,20-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
c097bdea-972a-4d02-b695-53378877d4aa,Outcall,Returns,Return request,Nice to talk with her.Thank you,d6d4696b-f4f2-4351-b9b4-8f5b7d038101,,20/08/2023 10:28,20/08/2023 10:34,20-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
9a1e77fb-c0b8-4b3a-a271-ab538e09ff29,Inbound,Returns,Reverse Pickup Enquiry,,eef94225-6c03-49b1-87c5-2c94797d0e00,,20/08/2023 16:27,20/08/2023 17:48,20-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
aa1c783a-d2fe-4fa1-9ac5-ca53c797498d,Inbound,Product Queries,Product Specific Information,,632de797-5565-4ff9-bcb1-56e3111a1473,,18/08/2023 10:21,20/08/2023 16:49,20-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
5c22725e-3da8-46ed-a556-db616803ac83,Inbound,Refund Related,Refund Related Issues,Very very nice I am happy,19ca94dd-858d-4c64-b4d8-8b1e047bc48f,,19/08/2023 13:33,20/08/2023 09:22,20-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
6239d456-e75e-4dcb-b0c8-1daf31b22333,Outcall,Order Related,Invoice request,Ntg,812d5e5c-8f83-4238-916d-e9873af79fa7,,20/08/2023 11:47,20/08/2023 11:50,20-Aug-23,,,,,Joshua Oliver,William Park,Jennifer Nguyen,On Job Training,Morning,4
053a451e-4a01-44e7-8e1b-56c6bc7b51a3,Outcall,Returns,Reverse Pickup Enquiry,Good ????,bddb93c7-6531-49fc-87aa-8925152fa42c,,20/08/2023 09:28,20/08/2023 09:28,20-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b24c2cab-a1c8-4d7e-ab12-8a9732d706ce,Inbound,Returns,Return request,,a8cb4324-a758-49f1-9f15-24345571ea2c,,20/08/2023 10:23,20/08/2023 11:06,20-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
c76d9348-3cb6-408e-9ae8-7b3f03f595c4,Inbound,Refund Related,Refund Enquiry,,805583a3-63d2-401b-b387-461d2cde2e87,,20/08/2023 11:03,20/08/2023 11:07,20-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
91c4b5ff-973a-4ae9-83f4-8f6d671262fa,Inbound,Feedback,UnProfessional Behaviour,,19960dd1-be98-4223-afb3-bd9c2ddb51f3,08/08/2023 06:20,20/08/2023 12:35,20/08/2023 12:38,20-Aug-23,UMBERGAON,Home Appliences,874,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
b53b14ad-a258-4a8b-a532-dd673c9d8fd9,Inbound,Returns,Reverse Pickup Enquiry,You people accept the return and again avoid coming to pick deliveries by saying multiple fake reasons and again suddenly cancels my return saying the reason is not acceptable what rubbish is this too worst customer service never gonna buy from Shopzilla again cheap tricks to cheat customers SuperBuy is 10000 times better in providing good customer service.,31643e61-9879-46eb-9014-bcebfeddcef0,,19/08/2023 22:37,20/08/2023 02:12,20-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
c4764124-6385-432d-a3c6-b63c97adb319,Outcall,Order Related,Delayed,,24e8fa57-f329-4fae-8991-7544d334183f,11/08/2023 12:35,20/08/2023 13:08,20/08/2023 13:09,20-Aug-23,HYDERABAD,Home,765,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
2913c027-ad67-4f2b-ab05-c6b43ac39443,Email,Order Related,Delayed,,f030d3d5-0949-40d7-9484-28b18a7fe07a,,19/08/2023 11:35,20/08/2023 13:50,20-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
60249cef-ac24-42c4-bf96-96ea1ed56bb0,Outcall,Returns,Damaged,,a4bcfeef-3160-4338-9af5-787f7ced4a6c,,20/08/2023 16:07,20/08/2023 16:09,20-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eaef9c74-9b61-49c5-9122-fd23859eb4f5,Inbound,Feedback,UnProfessional Behaviour,,79267c11-d45b-43a8-9c44-5fd4488a32e2,,20/08/2023 21:13,20/08/2023 21:35,20-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
25e651b1-4c07-48ef-9bc3-c07a20a01110,Outcall,Returns,Reverse Pickup Enquiry,,5f2a3b8a-c5fd-4da7-92c6-eb1ef49ec233,,20/08/2023 18:09,20/08/2023 23:04,20-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
8256a0a5-b9e9-4068-a732-b0e31471ffd6,Inbound,Refund Related,Refund Enquiry,I love to order my favourite things it's really beautiful n safety delivery ??,878bd74b-7d21-4ebc-94bb-a039ec17f46e,,20/08/2023 23:13,20/08/2023 23:30,20-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
363b791b-994b-435c-907f-9ce4bcd80e8b,Outcall,Order Related,Delayed,Useless customer support ,cf3b1bd1-566c-4611-8368-7228bb88a878,,20/08/2023 11:02,20/08/2023 11:07,20-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
23f03514-7a1c-482c-a4f1-515208b50d74,Inbound,Returns,Reverse Pickup Enquiry,,a500e6e2-4caf-4ae4-b3c2-7810bbd1587a,,20/08/2023 11:05,20/08/2023 11:06,20-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
97620e05-2b65-4589-a801-6bff67e52ae2,Inbound,Returns,Reverse Pickup Enquiry,Good customer service.. I m happy with him,2239af2c-5d2f-4890-afab-724a2a9fb6b6,,20/08/2023 11:15,20/08/2023 11:18,20-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
897af00f-b97f-452e-adc0-de03e7901d97,Email,Refund Related,Refund Enquiry,,dd8236b7-2aeb-44b4-958d-54d56e07cf86,,20/08/2023 10:01,20/08/2023 10:02,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
58d120ec-ba69-4b9c-a42f-69a9c0a6bc2c,Inbound,Returns,Reverse Pickup Enquiry,,e0516f02-eaac-400c-be78-10ab9687a7b7,,20/08/2023 17:08,20/08/2023 17:10,20-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
2b9ba41c-1ba3-4fe9-af04-a1ef59ef5900,Inbound,Returns,Reverse Pickup Enquiry,,8ae0bae4-7a75-4a33-842a-ceb5c8510dad,,20/08/2023 20:23,20/08/2023 20:27,20-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
d35a83b7-ca38-4fe5-93d5-d992b692b3d6,Inbound,Returns,Reverse Pickup Enquiry,,eb4e85c4-a7b7-4b4b-aed6-acb3210872a5,,20/08/2023 21:14,20/08/2023 21:26,20-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
9f84495b-c5a1-461a-ac63-4798a51d7cf6,Outcall,Feedback,UnProfessional Behaviour,Excellent,04e300c8-662b-419c-9ed8-c2b5c70e4883,01/08/2023 20:29,20/08/2023 12:29,20/08/2023 12:39,20-Aug-23,BANGALORE,Home,634,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
fc0ba6c7-7e29-4347-b4a3-ba94f5cd2e9e,Inbound,Product Queries,Product Specific Information,issue is still not resolved ,fba4509c-37f1-474a-a272-64b855bb118b,,18/08/2023 20:05,20/08/2023 19:35,20-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,2
184a431a-49c0-4fe7-abc8-15f9e49435cd,Inbound,Returns,Return request,,68fbf6cb-b1e8-409b-b619-bdb8ae3fe395,,19/08/2023 21:39,20/08/2023 23:05,20-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
b9f116c6-9735-43eb-aa42-309aa87405e3,Inbound,Returns,Fraudulent User,,d7e807c5-f86b-4e37-b567-553e6cb82af0,,20/08/2023 10:33,20/08/2023 10:39,20-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
169146ef-f5aa-4490-bd38-42c6d5273369,Inbound,Returns,Reverse Pickup Enquiry,,85b63710-4d22-44e8-9532-ec8affe3bf07,,20/08/2023 10:56,20/08/2023 10:58,20-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
17a1263c-a16b-4563-bd5d-3e2d233e6e58,Inbound,Payments related,Wallet related,,62d8bae2-9caf-401e-8884-3ba8dafe600d,,20/08/2023 12:09,20/08/2023 12:11,20-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
06777326-5d77-4c06-ac16-d3e9018949bf,Inbound,Returns,Reverse Pickup Enquiry,Very good ,aaf44949-4767-49de-b6aa-5c53938cc428,,20/08/2023 14:31,20/08/2023 14:34,20-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
be298c17-98a3-4361-95de-d67a4ebede7b,Inbound,Returns,Reverse Pickup Enquiry,,2bcf4b18-1835-4d83-ae98-b835f8737932,,20/08/2023 23:35,20/08/2023 23:36,20-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
57043523-26d1-482f-8021-0abd43a3820b,Inbound,Order Related,Delayed,,b9bc86a8-2683-46b5-bbb7-429a051aaadb,06/08/2023 16:34,20/08/2023 07:51,20/08/2023 07:52,20-Aug-23,PUNE,LifeStyle,629,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,4
108b6045-4661-45be-afcf-eef5a2e63aed,Inbound,Returns,Reverse Pickup Enquiry,,31e5be46-fe11-409a-acaa-8f83c92823db,,19/08/2023 22:25,20/08/2023 17:31,20-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,5
40391820-3705-43f3-a615-680fd7e626c9,Inbound,Returns,Fraudulent User,Good job ,82cc464e-76b8-4e8a-90a3-94bec5c1ed9b,,20/08/2023 14:50,20/08/2023 14:53,20-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e2e6dbd6-56a7-4151-b5b5-265539dda1d5,Inbound,Returns,Reverse Pickup Enquiry,,ae8221fd-a3d4-49d2-b115-c8510900c1e8,04/08/2023 18:13,20/08/2023 08:20,20/08/2023 08:22,20-Aug-23,JHARSUGUDA,LifeStyle,665,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
29f348d4-67f7-498f-a572-660a8cb91b89,Outcall,Returns,Reverse Pickup Enquiry,"Return of poor quality products & refund process to be quicker & instant, without giving 5 days for resolution",aafd4c98-7216-435d-a1f6-69952d77af14,,20/08/2023 09:38,20/08/2023 09:54,20-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3fffb640-f322-414c-9fc1-b9d749d16096,Outcall,Returns,Return request,Ru turn,f8f492aa-a3c6-4506-ad10-9e2ff2627070,,20/08/2023 17:01,20/08/2023 17:07,20-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
90a97460-b7ba-4ba2-a5e9-cf2ae2d39f01,Email,Returns,Missing,Nice agent,7cc3d42f-4d6c-4268-abe9-b795bb1e2832,,20/08/2023 17:11,20/08/2023 21:38,20-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
002aac0b-76fa-41d4-a57d-b579ef64b56e,Outcall,Returns,Reverse Pickup Enquiry,Was quite well while talking but if my problem could have resolved that time only it would be lovely. I know it was kept on high priority. Then also keep it up.,a208761a-67b9-4298-85fd-8531c5667fba,,19/08/2023 19:28,20/08/2023 12:26,20-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,4
df4b9ba8-d475-4738-b76f-6b48972fb379,Inbound,Returns,Service Centres Related,,d2a54471-efbf-4d7a-b09e-cff3297de128,,20/08/2023 07:57,20/08/2023 12:47,20-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d3fcb7bb-f587-42db-b92f-80361ef04c70,Outcall,Order Related,Unable to track,,e10e8fd4-9a44-4dd0-b0be-26f31da72a2d,,20/08/2023 11:11,20/08/2023 20:45,20-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
ffdbac8d-fa42-444d-b306-1620fefa132c,Outcall,Returns,Return request,,294ddc6f-32ca-47ef-9e45-80a247677b9d,,20/08/2023 13:02,20/08/2023 17:03,20-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
23ea2222-89d5-4c84-9efb-6ac3ce013682,Outcall,Order Related,Delayed,,49de824d-f44e-47ee-b23b-e9816aae233b,,20/08/2023 17:37,20/08/2023 17:38,20-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4b7ced8e-5817-4cb4-92d0-27606a213930,Outcall,Returns,Fraudulent User,,48196ce8-8a94-4fdc-b560-f339cffb46c7,,20/08/2023 11:41,20/08/2023 11:43,20-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6b2884e1-2218-4d95-9ba6-b8a56966e9f8,Inbound,Returns,Wrong,Good,03f783dc-27be-4352-93e8-e201ffbbbf58,,20/08/2023 10:01,20/08/2023 16:28,20-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
3e35872c-24b4-4f7b-a800-f7236a8e9dd3,Inbound,Returns,Return request,Good,ad673c10-de16-46ae-b9d1-b193a7526942,,20/08/2023 15:31,20/08/2023 15:32,20-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
2f6f8fc2-3c44-4218-9859-fa22241ff1f6,Inbound,Order Related,Seller Cancelled Order,"Kindly, fullfil the orders after being placed. ",4f65119f-d117-4510-95e6-ac18a589b829,,20/08/2023 10:47,20/08/2023 10:50,20-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
ed845cde-0699-4b8d-8f6a-21bb487d1328,Inbound,Returns,Wrong,,9b6bcbc4-7365-4800-9af9-ea11f7660136,,19/08/2023 15:16,20/08/2023 03:03,20-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
3bf15b49-3cd8-4b53-81c3-ea4119472783,Inbound,Returns,Fraudulent User,,4eb978a1-ecbf-42c4-89a4-803e233b61bd,,20/08/2023 18:56,20/08/2023 19:01,20-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b4440ee0-c964-4d15-b8e3-6adda99f58f8,Email,Order Related,Delayed,,1319bf06-adb6-437c-b797-bc1b98a0c790,,20/08/2023 08:55,20/08/2023 08:57,20-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
94ab5ac2-49a8-446f-8dce-9350da98324e,Inbound,Returns,Reverse Pickup Enquiry,,ec5edab4-27cc-437d-8320-5d59992c1348,,20/08/2023 22:16,20/08/2023 22:16,20-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5b49cb67-7019-4da9-97ec-985d021eca26,Inbound,Order Related,Invoice request,,6a363f60-e9f0-437f-92fa-7372b6d947c5,,20/08/2023 01:17,20/08/2023 01:20,20-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
5e9fe2ef-1668-499e-8e3c-9b3be9366916,Outcall,Returns,Reverse Pickup Enquiry,Good ,86b60e48-735f-47a6-97be-f19281e75b04,,20/08/2023 11:06,20/08/2023 11:13,20-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
30bab76b-1214-4814-aa2f-35b9dc9116ae,Inbound,Returns,Reverse Pickup Enquiry,Very strong,149c16a2-c211-49a9-94bc-c72e66b32b1d,,20/08/2023 15:41,20/08/2023 15:48,20-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,1
6f379cd6-0569-4732-8a53-7487a307cba8,Inbound,Returns,Reverse Pickup Enquiry,,14397a52-4c9d-48ea-b250-2977f992fe58,,18/08/2023 17:32,20/08/2023 12:50,20-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a8bd9fa1-0871-4c25-bc46-b24dbfdef59d,Outcall,Returns,Exchange / Replacement,,016bb220-615b-4f7f-9da3-a52ee1845e85,,20/08/2023 01:08,20/08/2023 01:09,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
d8cddaea-7c6d-48bc-9343-716dee096919,Inbound,Returns,Fraudulent User,Good customer support service,85f305c2-5f5e-42fb-a9b7-67a46a4839a4,,20/08/2023 10:16,20/08/2023 10:20,20-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
bdf747c3-d59e-44b3-8d5b-46a4f5e6a052,Inbound,Returns,Reverse Pickup Enquiry,Good,54d303f5-39df-4d63-82ba-fce31d03ce65,,20/08/2023 16:05,20/08/2023 16:26,20-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
c45a82cf-0a01-4ea8-8f5d-8f9be3988d0f,Inbound,Returns,Reverse Pickup Enquiry,,b645e0c4-f2eb-4dbb-a4c8-dc637697b075,,20/08/2023 21:43,20/08/2023 21:54,20-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
336a0a1c-72b3-42f0-9f69-15a3b6f4cc94,Inbound,Order Related,Installation/demo,,0a70a193-7dc2-4287-9b83-ff52ae4b244b,,20/08/2023 21:50,20/08/2023 21:55,20-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
7860e4b9-9096-48f5-bab7-036730701aef,Outcall,Returns,Reverse Pickup Enquiry,,2204282a-d97e-46e8-bd73-cf9cc70203d3,,20/08/2023 09:27,20/08/2023 10:59,20-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,4
89fa6ad7-5766-44f7-8428-dd1284638f97,Outcall,Shopzilla Related,General Enquiry,,c23e783c-eb1c-4038-bed8-3a7c6f38bfc4,,20/08/2023 18:43,20/08/2023 18:45,20-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3b0a6ac9-2bfe-465f-a70e-b0131197afb9,Inbound,Returns,Technician Visit,Very poor ,77439d8e-800c-48cd-823e-69614de5c96e,,19/08/2023 19:09,20/08/2023 15:24,20-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
862dd99b-ad67-444f-a37d-d7953580f302,Inbound,Returns,Reverse Pickup Enquiry,,a64cd63e-3235-4967-a364-90eace5774b4,,20/08/2023 17:13,20/08/2023 17:16,20-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
eaed2166-1e35-4f5b-9612-abb154e84477,Inbound,Returns,Reverse Pickup Enquiry,Please solve my issue as soon as possible.,553e72e3-6c06-4968-832d-3839aa173621,,20/08/2023 20:06,20/08/2023 20:07,20-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
e89576f1-cf57-45a0-917e-fdc2ee9c6e9f,Inbound,Returns,Return request,There should be some hierarchies beyond the customer support. Sometimes the customer support is not in the authority of resolving the issue,13583e74-0dac-4850-98db-b5d4fff72d7b,15/08/2023 22:56,20/08/2023 18:35,20/08/2023 19:18,20-Aug-23,GREATER NOIDA,Electronics,1639,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6d071fed-6dc7-4949-b33b-eb4621bbebbb,Outcall,Returns,Reverse Pickup Enquiry,,235ca4d6-a82c-4d6e-9095-53a16100ef08,,20/08/2023 00:05,20/08/2023 00:14,20-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
f895fe6f-4b5b-43a7-8d63-c03d19a72dc7,Outcall,Order Related,Customer Requested Modifications,No positive response from any of your representative for my query resolution my query is still pending from lat 6 days,c672b716-2fb7-4532-be42-a5eca8615d95,15/08/2023 01:04,18/08/2023 19:34,20/08/2023 10:09,20-Aug-23,JODHPUR,Electronics,26990,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
042a5435-fc3d-4a11-b8ea-e56fa1df8297,Inbound,Returns,Return request,,ad68c5b6-1623-49b1-9906-2ff338533be3,,20/08/2023 18:26,20/08/2023 19:51,20-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
bd8d2dea-a264-449f-ba4e-876b941f6c3c,Inbound,Returns,Reverse Pickup Enquiry,Fhb,af5fa1e4-d40c-41ea-bc76-95caf80065fb,,19/08/2023 15:27,20/08/2023 10:54,20-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
ded83e19-e380-4b10-82dd-facc2a202c61,Inbound,Returns,Reverse Pickup Enquiry,,cb095bbf-74be-45a2-9924-c66ace30e9d9,,20/08/2023 17:27,20/08/2023 17:28,20-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
48266ff7-eb5c-4d31-90b1-ab0687600355,Email,Returns,Wrong,,b208206b-06e5-4046-830b-ec1d1be1edfc,,20/08/2023 18:50,20/08/2023 18:52,20-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
f417bf28-9ce5-4a16-9bf8-bf9231d2ab3e,Inbound,Feedback,UnProfessional Behaviour,,fbc604bb-22d4-4211-9484-cfabd6e6cff8,,20/08/2023 11:54,20/08/2023 12:02,20-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
ae496238-a9b2-48c1-a2d8-ac266d72d451,Inbound,Order Related,Invoice request,Thank you ,c3cd5443-568d-4995-b54c-1d15c6044667,,20/08/2023 14:26,20/08/2023 23:47,20-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
288c3bb5-f776-4dce-b8cb-02356017018f,Inbound,Returns,Fraudulent User,,110eb136-8bb0-4ea1-81cd-6269ea422d77,,19/08/2023 18:08,20/08/2023 05:54,20-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,1
6564d6be-4aff-4a98-bb22-ea6718e09d16,Inbound,Order Related,Delayed,This man have great problem solving skills. High chance of being relationship manager ??. All the best,0797ef38-94f3-44bb-b84e-f97ae6e48b06,,20/08/2023 15:14,20/08/2023 15:19,20-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
71fdc1f6-2ef3-46f4-866e-2c43a7da9806,Inbound,Order Related,Delayed,,c8e2d8f4-df76-4d55-814d-de1bf30c8d5c,,20/08/2023 10:52,20/08/2023 10:53,20-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
01d9e1c4-1cb1-4c26-aa72-b392ab444409,Inbound,Order Related,Installation/demo,,2bf5ef0d-198c-4e13-9829-66e25ada3977,,20/08/2023 23:01,20/08/2023 23:03,20-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
92bbdbd5-93be-489d-9010-8e9270f07bae,Outcall,Returns,Reverse Pickup Enquiry,,2c69b0ba-e10b-4eb1-9d2f-0a7e3947308f,,20/08/2023 12:14,20/08/2023 12:21,20-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,4
36ae1b6a-e859-487e-a4ff-89ba87965e24,Inbound,Returns,Reverse Pickup Enquiry,,bec06b0c-0820-47a5-af42-8ffd2b5f9ab5,01/08/2023 14:55,20/08/2023 17:38,20/08/2023 17:44,20-Aug-23,THANE,Home Appliences,5995,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d99b4fc7-140e-41c1-9f08-4642800a116e,Outcall,Returns,Reverse Pickup Enquiry,Plz replace my order it is difective,0b80e9a0-53ae-46c3-8e32-4b9c42d417c5,,19/08/2023 18:02,20/08/2023 16:00,20-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
70628b60-1f0a-4bf9-bdd6-0eef2d9e0485,Email,Order Related,Delayed,I'm happy,d15b6df6-ba3e-4cc8-9a72-4327b11bc4e4,,20/08/2023 21:10,20/08/2023 21:43,20-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
6cb8fdfa-f92f-473e-a85c-c03f194ab644,Inbound,Returns,Reverse Pickup Enquiry,,d8404305-1bc8-4bbf-bb2a-e8218f8d2a91,,20/08/2023 10:15,20/08/2023 10:31,20-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
ed3510e0-4f75-48f6-8c5e-61dc6879d8a8,Inbound,Offers & Cashback,Affiliate Offers,,4bc13b70-f376-41f7-97fa-2937de0f8560,,20/08/2023 15:40,20/08/2023 15:40,20-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
c8e94b01-4eb4-4e1a-b832-b84faa93833b,Inbound,Returns,Reverse Pickup Enquiry,,818e5539-1b5f-4fd4-a1e5-4e3d088e38c3,,18/08/2023 19:13,20/08/2023 15:35,20-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
60afa4c3-bcdf-4b9d-9204-2dd38db83b9f,Inbound,Returns,Return request,,1cea93db-d7bb-461d-8ea2-3a8ad493b3dc,,20/08/2023 08:29,20/08/2023 08:39,20-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f1846a97-94bd-4933-98e2-9028b3088fe2,Outcall,Returns,Reverse Pickup Enquiry,,01e751c8-c8e1-48df-8710-ce131088f226,,20/08/2023 21:02,20/08/2023 21:05,20-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
feb36561-6acc-4888-b798-4928934c0e12,Inbound,Returns,Return request,Please understand the issue of the customer so that they don't have to call multiple times for the same issue,b87d1d6f-adc2-402c-81ec-d7e009e1872a,,19/08/2023 17:33,20/08/2023 10:45,20-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
7afa5a67-7866-4acb-906b-eb1271426ca5,Inbound,Returns,Reverse Pickup Enquiry,,80d2537a-69c8-41d3-b95b-b532f82e1b90,,20/08/2023 09:49,20/08/2023 09:50,20-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
2364077a-a1e7-41b9-80cc-332fc84b3376,Inbound,Returns,Reverse Pickup Enquiry,,7a7d93e8-93e0-4c1f-967f-63ee4718340a,,20/08/2023 10:24,20/08/2023 10:24,20-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
2d4df3a3-a559-40e6-83d3-9ce227621246,Inbound,Order Related,Delayed,,2ea93834-585e-4e04-b506-446086072d53,,20/08/2023 11:11,20/08/2023 11:12,20-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e4be606b-6173-4731-b581-f44d15e91383,Inbound,Returns,Return request,Good communication,d762ac8f-920f-4a18-a258-1bf7f4aad672,,20/08/2023 19:37,20/08/2023 19:40,20-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
2d1abb1a-3c1f-49ba-9072-53c54b419c75,Email,Returns,Missing,,df9a26ba-8bfa-4abf-b9cf-77d8598a3202,,20/08/2023 22:53,20/08/2023 22:55,20-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
0e9a6dbc-f452-4d98-8a26-3a814043e81d,Inbound,Returns,Reverse Pickup Enquiry,,57dc97e9-61ee-4d81-a2b8-08dbbce7ae6e,,20/08/2023 12:35,20/08/2023 12:39,20-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
80aa33ad-5ba8-4eff-809e-5f98ef6c5e5e,Inbound,Returns,Return request,,191e8a8c-270e-4f76-96fe-6de937ace382,,20/08/2023 13:12,20/08/2023 13:13,20-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3f43053c-0bf2-49e5-8f80-6415f8f341a7,Inbound,Refund Related,Refund Enquiry,,de787b69-a523-4d33-ab27-d4c99410e91b,,20/08/2023 11:08,20/08/2023 11:38,20-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
a15cabfb-ab66-4124-b16d-8b4e2c900f1b,Inbound,Feedback,UnProfessional Behaviour,,8ef5fa06-a91c-45f1-b5c6-54fbb085adc7,,20/08/2023 17:37,20/08/2023 19:13,20-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
cc342180-43cb-4c13-984a-d4cfc2860a4e,Inbound,Feedback,UnProfessional Behaviour,,fb042b38-11e0-4915-9c02-6de8297fa3fc,,20/08/2023 20:49,20/08/2023 20:57,20-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
e9ede44b-7074-4124-9e10-fea3d6eed453,Inbound,Order Related,Order status enquiry,,0909b577-54bc-4082-afd7-5d9ac6852fac,,20/08/2023 09:51,20/08/2023 10:22,20-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
b530e250-7bfa-417f-b5e9-c4b18367daa9,Outcall,Returns,Reverse Pickup Enquiry,,43f05c95-3309-4097-aa7a-c7c2353b95f3,,20/08/2023 10:08,20/08/2023 10:27,20-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,1
de31e651-55e6-4277-b31e-da0b6ac90fa4,Inbound,Order Related,Order status enquiry,Excellent ,a56c2c38-a06e-4cbe-9fec-7a5b8ea32081,,19/08/2023 09:32,20/08/2023 00:07,20-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ae473735-361e-433b-9519-10971d0478b3,Inbound,Returns,Wrong,,6923e0dc-84ad-4521-bfb0-28ed6418271d,,20/08/2023 11:37,20/08/2023 12:38,20-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a40c9a5e-882f-410b-a21a-a9bd7fc056fb,Outcall,Returns,Reverse Pickup Enquiry,,84bf8544-25ad-4e04-b38c-085720df4a5f,,20/08/2023 19:10,20/08/2023 22:59,20-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
3b6800af-dff5-41a0-bf8b-238f32837c44,Email,Refund Related,Refund Related Issues,Issue not resolved ,2863bf96-4820-4010-95e7-ba0d1cc336d0,,19/08/2023 10:15,20/08/2023 20:23,20-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,3
e0d44eb7-fd88-45d2-8cdf-66bf297ab3ed,Inbound,Returns,Reverse Pickup Enquiry,,d9c079ef-90ba-4504-b7c0-b51937c7361a,,20/08/2023 09:07,20/08/2023 09:08,20-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
f5869c50-79a1-46fe-b6a4-9f0cb4ae26cb,Inbound,Returns,Fraudulent User,,2b8398b7-5767-4264-b6b6-b35c237b7706,,20/08/2023 20:09,20/08/2023 20:12,20-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fea54a01-a69e-4397-b71f-15f2fa4504a2,Inbound,Returns,Service Centres Related,Shopzilla service andExecutives are very good and helpful.Now my Easyfone problem is not yet resolve please do the needful as early as possible thanks ??,400b19d1-55e1-4ca0-aa46-7f340a802901,,20/08/2023 10:50,20/08/2023 11:05,20-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
6e983406-2bbf-4d64-a7cb-d5dc60c3c6a6,Inbound,Shopzilla Related,General Enquiry,Pls work on customer needs ,83a6ec37-2592-41a5-ad22-fcdd53d0c745,,20/08/2023 09:56,20/08/2023 10:31,20-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
7b2bae49-f51f-4af8-9305-ac1f5508f15c,Outcall,Order Related,Installation/demo,,0f4dfb48-5626-401e-b0f7-b4630db9f24a,,19/08/2023 12:12,20/08/2023 18:17,20-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
35e453b6-e8a0-430b-b37c-e94dfdb73353,Inbound,Returns,Missing,,195f175e-7161-49ea-90fb-e1d13c72dcca,,20/08/2023 19:02,20/08/2023 19:06,20-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,1
ea907030-f7d9-40aa-ae88-2803bb18501c,Inbound,Returns,Reverse Pickup Enquiry,?? good job ,67c7ee51-00d0-4195-8676-d1015ed4d6f1,,20/08/2023 00:40,20/08/2023 04:02,20-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
119e2c9b-d7f8-4e82-b98e-4d858dda230a,Inbound,Returns,Reverse Pickup Enquiry,,752f2d9f-80d2-43b4-ae79-e8881454ae59,,20/08/2023 10:48,20/08/2023 11:05,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
52afdb94-d764-4863-837e-1186c65ae360,Inbound,Returns,Reverse Pickup Enquiry,,a974bbde-6d77-4511-99fe-75cf1e9d386b,,20/08/2023 12:34,20/08/2023 12:37,20-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dadd0251-00ae-42cc-9d15-a3ef0e147707,Inbound,Returns,Reverse Pickup Enquiry,,b331a640-7a13-4125-9aaf-04b4d1050f93,,20/08/2023 13:11,20/08/2023 13:16,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
4c725ccf-e67e-4997-b3cb-9330bd1d2895,Email,Order Related,Delayed,,c42a65f0-0ddd-4d80-98aa-4f66d4b101d8,,20/08/2023 16:35,20/08/2023 16:48,20-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
f8ded4a8-d760-4831-9896-7ed25876f60f,Inbound,Returns,Reverse Pickup Enquiry,"Good,very good service ",b5274ef1-b3cd-46ad-852e-c1ac061d5660,,20/08/2023 13:24,20/08/2023 13:28,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
5fb94d72-9621-4383-893f-938e77ef3c7e,Inbound,Returns,Reverse Pickup Enquiry,,e4e5976a-7bde-48a6-b4a3-8913e4479c0f,,20/08/2023 16:36,20/08/2023 16:37,20-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
5f431977-5a49-4b50-8c1a-7f40c7d9d6bc,Inbound,Order Related,Unable to track,,b4ea0ee7-e86e-485a-8cee-6fc40d885a34,,20/08/2023 20:06,20/08/2023 20:33,20-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
32abdcfb-9f87-4ea9-8757-f501d351d84a,Outcall,Returns,Fraudulent User,,9a049f0d-8579-4fd3-a50b-f6be775fbef0,,20/08/2023 07:08,20/08/2023 07:37,20-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
fd3a9465-70af-4159-98f9-6d038a04f0d6,Inbound,Onboarding related,Seller onboarding,Best??,35164b38-5237-47ba-9ceb-e273d41a2f4e,,20/08/2023 10:16,20/08/2023 10:17,20-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4744b39d-cd9e-44ee-bb1d-76b0d2fe1981,Outcall,Order Related,Order status enquiry,Very Good service to me thank you Shopzilla ,8874cd66-fa4c-4e45-b7b1-796def0d8ec2,,20/08/2023 21:19,20/08/2023 21:19,20-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
b7612e7d-3df7-4251-9c4a-9f95c5ea29c3,Inbound,Returns,Reverse Pickup Enquiry,,92078aeb-d765-482e-8ccd-ed61a2958932,,20/08/2023 12:09,20/08/2023 12:10,20-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
4bec4117-fa90-411c-a242-9c405701f5f7,Inbound,Returns,Return request,,12f54df3-1f64-42ad-9292-8d0a7e4edb03,14/08/2023 09:20,19/08/2023 23:09,20/08/2023 07:04,20-Aug-23,BANKURA,Home,1454,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,3
dade5d9b-99b3-46cf-9b9b-251227b2d5d1,Inbound,Returns,Return request,,ac385040-11bc-4343-a493-df52d9b12249,,20/08/2023 20:50,20/08/2023 23:19,20-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
4c9a040b-9700-4879-aa85-693066b64c5f,Inbound,Returns,Reverse Pickup Enquiry,Very responded associate,70f83ad4-453b-41f7-81b0-526828956af1,,20/08/2023 21:21,20/08/2023 21:26,20-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
f9e90657-cd34-4b93-8b37-700c06491359,Inbound,Returns,Wrong,,71027148-760a-4113-998d-92bd384cdd40,,20/08/2023 07:41,20/08/2023 08:09,20-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
cc595723-efd4-4b7e-9c4b-a666056007b7,Inbound,Returns,Reverse Pickup Enquiry,,4a3e7cc5-47cf-4aef-a91c-36c4e0299568,,20/08/2023 11:17,20/08/2023 19:35,20-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
3e0fdb0f-c59b-47fb-b9a0-12c3c76962db,Outcall,Product Queries,Product Specific Information,,87882fa7-6505-4dc2-8479-578ac6363635,,20/08/2023 12:00,20/08/2023 12:04,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
98e0a4f6-74dd-4f86-a356-5ce3f73783ac,Outcall,Order Related,Installation/demo,,43b9dad1-579b-49d1-9b7f-d3a8bfcd08e3,,20/08/2023 16:58,20/08/2023 17:08,20-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
ec40e930-8f96-4c40-96e1-ddaea9aaf828,Outcall,Shopzilla Related,General Enquiry,I am Very Happy ,f0a8a7eb-0417-419a-8e37-b09c63254b58,,20/08/2023 09:23,20/08/2023 09:25,20-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
1e848371-4a3b-4ea7-8a4b-e7bacb783382,Outcall,Returns,Reverse Pickup Enquiry,,acc88023-8e24-49e6-88dc-a914c3be1cbc,,20/08/2023 22:24,20/08/2023 23:15,20-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,2
6f233b4d-ce63-4a08-9e3f-45cc66ae13ea,Inbound,Order Related,Seller Cancelled Order,,e41f7f18-bf4b-429f-a00d-30dd9db838cd,11/08/2023 12:36,17/08/2023 15:37,20/08/2023 16:02,20-Aug-23,GWALIOR,LifeStyle,589,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
27313966-5d56-4add-8f55-9793740516dc,Inbound,Product Queries,Product Specific Information,,090f05b5-dabd-42fc-8903-fd9429dfab93,,20/08/2023 09:08,20/08/2023 09:46,20-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5f25db95-a01b-4f78-bac0-3afc79e875e0,Inbound,Order Related,Installation/demo,Escalated ,015a0e0b-8360-4b40-84e5-3d56be11edf2,,20/08/2023 11:45,20/08/2023 11:47,20-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
33db021a-5843-4b89-a9de-4881ba4ea200,Outcall,Order Related,Order status enquiry,Please do it customer service support quick and delivery fast as per given time please do not Exceed time limit,bbc5e619-8ca4-4057-96d4-654565e48da5,,20/08/2023 13:42,20/08/2023 13:43,20-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
9b8e3f5a-3e3b-49a2-b89a-f69ae33577c8,Inbound,Order Related,Delayed,,ee9dbde3-aeb5-452d-8469-c558048ea064,,20/08/2023 11:27,20/08/2023 15:34,20-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
20e895c2-0283-4110-962d-49b89ab0d6ea,Outcall,Product Queries,Product Specific Information,You should ask the customer what is the problem and resolve the issue on time as per the customer need so that one will be happy to purchase the product from Shopzilla.,56192742-aa9a-4541-8c5f-692ee46a0866,,20/08/2023 10:24,20/08/2023 10:27,20-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
9c33d7b3-5646-4304-9db8-d11904765865,Inbound,Returns,Reverse Pickup Enquiry,,e691f109-6015-4efd-9ecc-29f14f5d4e39,,20/08/2023 12:21,20/08/2023 12:32,20-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
ffd1205c-a4c3-48c7-8971-ecc1eaff8ea6,Inbound,Returns,Wrong,,73867beb-aae7-4ceb-b90e-e4430d4fa3fb,25/07/2023 12:40,20/08/2023 09:30,20/08/2023 09:35,20-Aug-23,Machavaram,Home Appliences,2298,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,4
d47277c9-9002-476e-a848-3b21a84c3d9c,Inbound,Returns,Reverse Pickup Enquiry,,217b5cd7-81fa-4be0-8e60-2f627049c9b3,,20/08/2023 11:34,20/08/2023 12:12,20-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
04812054-b305-4470-a61e-977b6ed2d789,Outcall,Returns,Wrong,,203ad573-7e04-4960-b68f-0ed870f3de7e,,20/08/2023 18:42,20/08/2023 18:58,20-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
af6dd129-704a-4ab3-a2ec-9c9c97e2cc19,Outcall,Returns,Missing,,a0e86d5d-969e-4576-89ba-7889154faebd,,20/08/2023 21:29,20/08/2023 21:30,20-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
e4e397c8-8d69-4e1f-8b68-bcb1acb8e99c,Inbound,Returns,Reverse Pickup Enquiry,,76c6f475-8324-4202-a9e0-120f419b6978,,20/08/2023 22:04,20/08/2023 22:08,20-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
7b215af0-d8a2-4c94-87b9-b5083c5f575e,Inbound,Returns,Reverse Pickup Enquiry,,999cb064-7efc-4898-9cc5-ffb815ee813c,09/08/2023 08:01,20/08/2023 11:23,20/08/2023 13:48,20-Aug-23,VARANASI,LifeStyle,338,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
a516805b-e98f-4341-bbc6-4c1045dbda24,Inbound,Returns,Return request,,141e61de-1e4d-4b05-8810-5c0d71c3948f,,20/08/2023 03:20,20/08/2023 03:23,20-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
64dfb47c-0724-41c4-842a-7fcdc9bc7b6f,Outcall,Returns,Return request,,95b3bed3-2572-4c40-9498-d2a98b9ba937,,20/08/2023 11:16,20/08/2023 17:12,20-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
9efd4649-87cc-4e7b-9319-26d1799bfc70,Outcall,Product Queries,Product Specific Information,,20ef7dfb-cc71-46b1-b613-1e48159bef37,,20/08/2023 12:34,20/08/2023 12:36,20-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
92964327-b49f-42db-a775-c7027cfd219f,Inbound,Product Queries,Product Specific Information,Please take accountability of offers displayed on the app regardless of the offer being displayed is put forth by Shopzilla or a Shopzilla approved  .,c552b3e9-287f-4042-83d1-54403069c851,,20/08/2023 14:11,20/08/2023 14:12,20-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
55562fef-ac0c-4e16-a6a4-d8311c1338d7,Outcall,Returns,Return request,,64b05b33-fc90-483e-99b6-387928127169,,20/08/2023 19:54,20/08/2023 21:07,20-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
87e64850-6502-4367-8728-77857d033c61,Outcall,Order Related,Delayed,,cdc6b0a0-f403-482d-9b36-caa08ef96892,,20/08/2023 09:28,20/08/2023 09:29,20-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
494e1e27-b910-4e81-bd95-9fcacd3db655,Inbound,Order Related,Unable to track,Good ,a65356f3-643a-41f8-84ea-f0fdb7bbcfcd,,20/08/2023 11:17,20/08/2023 11:46,20-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,3
95bd2211-d3c4-4fd7-85c6-fc087ea9e459,Outcall,Returns,Reverse Pickup Enquiry,,fa3a1f3c-8291-44a2-85da-14612dcea204,,19/08/2023 21:06,20/08/2023 08:09,20-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8347e81b-d68c-466f-aeda-4d16b2821a5a,Inbound,Returns,Return request,,2abf9bd3-fccc-4854-ac11-2baa874ee11f,,20/08/2023 11:27,20/08/2023 12:38,20-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
29e388f8-8113-4056-81c6-1d5833074287,Inbound,Returns,Reverse Pickup Enquiry,,a704a653-2037-409c-b277-0c45d1f0052b,,20/08/2023 08:13,20/08/2023 08:18,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
e8c6ecf1-f34e-4c6e-87fd-1b9d82bceefa,Inbound,Order Related,Delayed,,2c5291a2-7950-4b75-847f-92a335862527,,20/08/2023 15:34,20/08/2023 15:36,20-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
a21ef125-3944-4edd-b708-1f8bc93df78e,Outcall,Payments related,Online Payment Issues,,040066dd-9df5-49ee-a04b-8eb1d14297fc,,20/08/2023 18:20,20/08/2023 18:34,20-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,4
d5081388-d627-48fb-b8ed-4dde66cd5bb1,Inbound,Returns,Return request,Very good,6c40a5d6-0f6a-4115-a754-86bffdc5f736,08/08/2023 17:03,20/08/2023 10:18,20/08/2023 12:37,20-Aug-23,MAHUVA,Electronics,1299,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
d1ca3afd-2fab-4f89-a80a-90cf9bf0ad5e,Outcall,Order Related,Installation/demo,,929feaaf-2c66-4677-9cfb-06833a8241bb,,20/08/2023 10:36,20/08/2023 10:41,20-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
510986c8-bb74-4667-b89e-18945ea631c0,Inbound,Order Related,Installation/demo,,ace11a91-1115-4136-94ba-413d7d04002e,,20/08/2023 12:14,20/08/2023 12:16,20-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
888530aa-38c0-4a46-9327-07838d9b330e,Inbound,Order Related,Installation/demo,,8fcb4b56-710c-4df6-8b18-baeaa45f8bfe,,20/08/2023 19:52,20/08/2023 19:58,20-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
abf82153-467a-4d87-8048-6c08b255b83f,Inbound,Order Related,Order status enquiry,Nice ,e2367f5c-76b2-42e9-9cda-3c8b74c1cce3,,20/08/2023 12:18,20/08/2023 12:22,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0a8c65f7-bed5-4f1f-ac66-ae13774ab2fa,Outcall,Order Related,Delayed,Chose proper delivery partner ,eaf5e6dd-8aa3-4f2f-9a91-c69f58493e15,,20/08/2023 14:31,20/08/2023 19:13,20-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c983ae8f-c433-4968-bae3-98e1134617d4,Email,Returns,Reverse Pickup Enquiry,your executive has put my call on hold. and disconnect without any notification.,375b58af-1231-47d0-8caa-1d44e21043cd,,20/08/2023 17:57,20/08/2023 18:03,20-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
13027f00-eac8-4fda-a2a0-50c0295855e1,Inbound,Returns,Fraudulent User,,10867b92-e974-4fd5-a0e3-6457dc22c2d3,,20/08/2023 13:50,20/08/2023 13:59,20-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
2f8cc74b-842b-47ed-9fe9-0622f6b00703,Inbound,Refund Related,Refund Enquiry,,57b66daa-bbda-4af2-ab5a-a0dcf45f0dba,,20/08/2023 12:16,20/08/2023 12:42,20-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
55a23be6-2cc3-4acb-ad1e-58b626eb16f8,Inbound,Returns,Reverse Pickup Enquiry,,0196f94a-b36c-4415-b4b8-68cac3a6f540,,19/08/2023 13:05,20/08/2023 07:24,20-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
edb7940e-9953-4cc7-a051-e5d1c314a371,Inbound,Returns,Return request,,7ce5f306-e80a-4bfd-a6f4-2cbdac232d77,,20/08/2023 10:08,20/08/2023 10:14,20-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,3
b42c6f7c-21fb-4f1b-8a31-a4206b2dc210,Inbound,Returns,Reverse Pickup Enquiry,Good communication ,4167647e-0356-4190-a2fa-b45450029e54,,20/08/2023 17:10,20/08/2023 17:12,20-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
49d63b83-c442-4756-847e-928c4dbe5dce,Outcall,Returns,Return request,,52ffde5a-30e6-4244-bd58-bb664ffe9a41,,20/08/2023 10:34,20/08/2023 10:36,20-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
82ddc1e0-9b86-4e30-824c-3aaed90d2b6f,Inbound,Order Related,General Enquiry,,eb6aeecb-477b-4571-909f-84b40def7de9,,20/08/2023 16:40,20/08/2023 16:41,20-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
1bf81980-ad1b-468d-856e-bfcbef3444a2,Inbound,Returns,Reverse Pickup Enquiry,,9d588cd7-a5b1-4089-a16c-e8df641f250f,,20/08/2023 10:48,20/08/2023 11:43,20-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
17a06d2d-a66a-4f18-a9cc-61f2e6a19b3d,Inbound,Returns,Reverse Pickup Enquiry,,b41ac865-4877-45f3-a7f7-37b92e9538eb,,20/08/2023 16:21,20/08/2023 16:36,20-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
dcabe543-e97e-4fca-8483-e287d16f8c11,Inbound,Order Related,Order status enquiry,Very good ,62c62768-1a65-44ee-aabb-31b5bafee3a1,16/08/2023 07:42,20/08/2023 13:36,20/08/2023 19:25,20-Aug-23,RUDRAPUR,Mobile,18199,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
4c77091a-d4ec-4c1a-b567-b8c71b1402b3,Inbound,Feedback,UnProfessional Behaviour,,96718682-1127-454b-80c5-460e13e2aab3,,20/08/2023 11:04,20/08/2023 11:07,20-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
5e5a00b8-b65d-439e-afe5-ad93f56fac22,Outcall,Order Related,Installation/demo,,e92287e5-2739-440b-9db8-234b1299a489,,20/08/2023 11:12,20/08/2023 11:50,20-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
2eecbeae-f8ba-4317-9f09-f23b37dbdf5b,Inbound,Returns,Reverse Pickup Enquiry,Please hire proper delivery agents. I have been scammed by one agent and as it was open box delivery which i was not aware i have to face many difficulties and yet my problem is not solved ,18b4d8ee-8e20-4f2f-8ccf-3339b43ff2e1,,20/08/2023 17:27,20/08/2023 17:28,20-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6f5838dc-5466-415e-ad4d-f06bbd9939c3,Email,Returns,Damaged,,21036edd-dff4-4ac2-8b9d-a00a4c5f51cd,,20/08/2023 08:15,20/08/2023 08:20,20-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
abdab4bf-c05f-49a6-a3fd-73b6bb6bc773,Outcall,Order Related,Installation/demo,,cff56390-9523-431d-9337-37cc21e493ae,,20/08/2023 21:06,20/08/2023 21:08,20-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
a4b32f83-6c7c-4b4a-a0a1-8b718b54d868,Inbound,Order Related,Delayed,,d3c44988-67c0-4898-b7c0-a59d90d81d2e,12/08/2023 13:56,20/08/2023 12:22,20/08/2023 12:23,20-Aug-23,CHENNAI,Electronics,1290,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
4de2caba-4d48-4b63-b20c-c402134ee30a,Inbound,Returns,Reverse Pickup Enquiry,,2fcd84e4-b838-4bb8-8519-98f01996958a,,18/08/2023 12:20,20/08/2023 15:44,20-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
cfc65877-63cf-4b34-8033-8ac0c4c85151,Inbound,Returns,Reverse Pickup Enquiry,Best information ??,94e37028-05e5-404d-bf84-8d5f9431f468,,20/08/2023 21:18,20/08/2023 21:22,20-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
899b8f9b-99b0-468c-8c97-8d9779ace7f6,Outcall,Returns,Reverse Pickup Enquiry,The executive got my point and gave solution.,03fa6b8b-9712-4814-94c5-6bb81fd9906d,11/08/2023 15:27,20/08/2023 19:11,20/08/2023 19:14,20-Aug-23,MEERUT,Books & General merchandise,3699,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
287387e3-15f8-48c7-85e7-f33422d47ff1,Inbound,Returns,Fraudulent User,Resolve my issue ASAP.,e8829fb4-47ab-483d-8d9e-6ea07562e93c,,20/08/2023 00:22,20/08/2023 00:23,20-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
df0b5248-84ce-412a-a7d7-4103ecf5cc8d,Outcall,Returns,Technician Visit,,3ead0fca-78e7-4344-a779-845b6c4e3af3,,20/08/2023 10:02,20/08/2023 10:14,20-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
e55ba3d0-b975-4b72-910f-6d4b83d5352a,Inbound,Order Related,Installation/demo,,34534aa1-1c56-4833-b070-fb0c4d8eec3a,,20/08/2023 13:42,20/08/2023 13:52,20-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e27af936-3fb8-4df4-952f-7bde1ed61ef5,Outcall,Order Related,Delayed,,065a6d59-67e6-4f3c-966c-19260b96ab2e,,20/08/2023 17:28,20/08/2023 17:55,20-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
b669fd77-ce51-453a-8cf8-4b36b0afccfb,Outcall,Returns,Reverse Pickup Enquiry,The customer support are very good talking ,4323f95c-2728-4f77-b376-f005c1379655,,20/08/2023 20:51,20/08/2023 20:53,20-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
54c7d613-1ce9-4e52-88a0-bf4569e3a203,Inbound,Order Related,Installation/demo,Keep fast service ,cf0060eb-d8c2-4dcb-b0f2-dc9985c031a8,,20/08/2023 16:35,20/08/2023 16:37,20-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
d2edafb7-4930-4c73-85a5-56233eb603a4,Outcall,Returns,Reverse Pickup Enquiry,,d3656388-2290-4a64-9293-a6afa7d07b3e,,20/08/2023 22:46,20/08/2023 22:48,20-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
73c31d72-79f1-4608-ac35-4855aca89260,Inbound,Returns,Reverse Pickup Enquiry,Everything is good ,270e1728-64cb-45b3-95d0-39b58110ef12,,20/08/2023 10:09,20/08/2023 16:20,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
99e6ea30-c8bf-4604-a96b-4611bf831779,Outcall,Order Related,Priority delivery,,27ef7f43-d884-4812-afd3-b13f4b52c9b1,,20/08/2023 09:47,20/08/2023 09:48,20-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,2
97bdeb1b-b48a-4a9a-9cf3-1355feb01771,Inbound,Order Related,Installation/demo,,5d8a7d18-63f2-4ac7-8831-fa9eb88f0627,,20/08/2023 13:08,20/08/2023 13:11,20-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
3dcbb4e7-69be-42c9-be31-5e62f29ecf81,Inbound,Refund Related,Refund Related Issues,we had a good time talking about it.,e24817d4-d8a8-43e5-9b99-035d490e213d,,20/08/2023 07:18,20/08/2023 07:20,20-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
b7833e03-35e4-4824-86c7-c2275c7a614c,Inbound,Returns,Reverse Pickup Enquiry,,731c7e98-b000-4bc2-a140-c3eef3470cd6,,20/08/2023 08:33,20/08/2023 08:36,20-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8a2ba403-d79c-4318-a7c1-b9d07b65073d,Outcall,Order Related,Order status enquiry,Impressive ,0109fdd8-f5b3-4e8d-9a01-5d0a12cc141f,15/07/2023 20:31,20/08/2023 19:07,20/08/2023 19:09,20-Aug-23,ORAI,Electronics,45990,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
61808e40-069a-44b3-93e0-555d93a590b4,Inbound,Returns,Reverse Pickup Enquiry,,6086df6b-646f-4734-82bd-d8f7b25b1735,,20/08/2023 19:59,20/08/2023 20:41,20-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
26c6220c-7c32-4832-872f-29f8bf60f495,Inbound,Feedback,UnProfessional Behaviour,,d3db5296-ae39-410c-8c75-c02ac3880c76,,20/08/2023 21:25,20/08/2023 21:27,20-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
94aa0eca-4290-44ad-9ebb-3731f7a07b6d,Inbound,Returns,Reverse Pickup Enquiry,Good service,1eaed48d-ca36-4ca7-af61-209eaad1ae96,,20/08/2023 21:43,20/08/2023 21:47,20-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
de0bdda5-44b9-4ff9-a09e-e5bedf81b570,Outcall,Returns,Service Centres Related,,8bea8d38-ee74-4f2e-af3e-732015d9099f,,20/08/2023 19:05,20/08/2023 19:08,20-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,4
4febaf6a-59ec-462a-8573-5848603dd28e,Inbound,Returns,Reverse Pickup Enquiry,,4271ac49-54a1-4a1b-ab78-82e9a6ed8bf5,05/08/2023 19:17,16/08/2023 11:33,20/08/2023 05:31,20-Aug-23,PATNA,LifeStyle,351,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
df38e324-48c7-41dc-8355-5969ff5e105e,Inbound,Returns,Fraudulent User,,f08fb117-efd7-4426-821b-02f6f4f27f41,,20/08/2023 12:40,20/08/2023 12:53,20-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
a5b2551d-9691-45e3-b498-52afbcac639b,Inbound,Product Queries,Product Specific Information,,4eb8f553-7c35-4030-bf19-064cbdb3d756,,19/08/2023 18:35,20/08/2023 23:52,20-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
eef834f3-a7d4-42f2-928b-c72209398f93,Inbound,Returns,Reverse Pickup Enquiry,Good luck ,2bc3e716-51df-4a22-84eb-c485704e2a25,,20/08/2023 09:20,20/08/2023 09:22,20-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,5
97aaff23-8442-4ef9-80d2-4269483c1968,Inbound,Refund Related,Refund Enquiry,Very good ??,163a09bc-41ad-46a4-8d50-259cab34c696,,20/08/2023 15:09,20/08/2023 15:11,20-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
062982d6-c7cc-44a2-a6d2-6d3a9ca5c5e7,Outcall,Order Related,Delayed,,b7d99f0e-d845-40eb-9b7d-7dfe1ce1ea2e,07/08/2023 20:17,20/08/2023 04:34,20/08/2023 04:38,20-Aug-23,GURGAON,Furniture,31345,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,3
b7e0e1e4-94cf-4778-bf9d-7454d6f3aa5f,Inbound,Order Related,Order status enquiry,,91a8c04e-dc26-48f6-bee5-80eb0e3f5dad,,18/08/2023 09:41,20/08/2023 08:24,20-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,4
363730ce-af11-4599-ab68-5ff6b0372293,Inbound,Feedback,UnProfessional Behaviour,Nice conversation ,91069ad2-fcae-41a2-8019-0ca5410f43ef,,20/08/2023 10:08,20/08/2023 10:09,20-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
486961cd-95f5-4a93-be55-4e476ea7791c,Outcall,Returns,Wrong,,b42591c9-a5e1-4da9-9f27-5e37d23eb7ae,,20/08/2023 15:15,20/08/2023 15:17,20-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
1b25153f-0e42-4e4a-91cb-6056b0c79812,Inbound,Returns,Reverse Pickup Enquiry,,eeb36e78-315d-461e-b117-bcf26c37ac2d,,20/08/2023 20:31,20/08/2023 20:32,20-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
eabb2855-bea9-4b82-bd37-c3c06d9c4b97,Inbound,Order Related,Order status enquiry,,f88c626a-d5d8-4c88-a3cf-4242a9f896d9,,20/08/2023 09:58,20/08/2023 12:38,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
92a19f48-4613-4100-a210-4eebee23a168,Inbound,Returns,Reverse Pickup Enquiry,,b8f2d941-6190-4811-93dd-2d895da0b0c8,,20/08/2023 10:11,20/08/2023 10:11,20-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
7d4d771f-7e5e-4759-8bcf-245bc6712850,Inbound,Returns,Reverse Pickup Enquiry,,24bc23d1-079c-4ba5-b465-e3ece04f530c,,20/08/2023 10:40,20/08/2023 10:43,20-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
935395ca-1b6e-4d55-8abc-9579d98b0efc,Inbound,Returns,Reverse Pickup Enquiry,,c0ef75ae-8b04-4ac3-a254-b0d9afb59ea3,,20/08/2023 12:24,20/08/2023 12:26,20-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
d93cbf59-6c83-417c-a5da-0ca700a49db5,Inbound,Product Queries,Product Specific Information,If I have given my alternate number or email then why you are not generating OTP there delivery agent came to my door and returned but I didnt get otp on alternate number.this is very bad I am angry with such a policy.,b75fc024-b21e-4c28-949f-b62b18a2de24,,20/08/2023 17:15,20/08/2023 17:34,20-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
abf41440-eefc-4dd5-8a26-fdb7b08f71c8,Inbound,Returns,Reverse Pickup Enquiry,,c68ffd60-dd0d-4fe8-b793-304acabb25fb,09/08/2023 18:15,20/08/2023 12:17,20/08/2023 12:17,20-Aug-23,BALESHWAR,Furniture,410,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e158eace-424d-40fa-b61d-325a663e9a40,Inbound,Payments related,Online Payment Issues,No. But the call person who solve my issue is great and gentle . I really appreciate him. ,7195560c-d4a8-44c4-9e03-c9c81cbddb65,,20/08/2023 14:45,20/08/2023 14:47,20-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
38af4c06-ada7-4cf2-b40d-831d7f86cace,Inbound,Order Related,Delayed,,4c3d9059-00a1-4019-b8f1-a75beb295a86,,20/08/2023 21:12,20/08/2023 21:16,20-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
4c1e1cc1-7bb7-4954-b58f-7d2426f5cae2,Inbound,Shopzilla Related,General Enquiry,Super ??,404b2597-3b48-44d3-b2dc-ee04e6c64869,,20/08/2023 18:29,20/08/2023 18:39,20-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
626bb967-7256-4c4d-8d3f-e8fca7778c3f,Inbound,Order Related,Customer Requested Modifications,He is very polite and very understanding!?? Lots of love for him!,22bbb837-f426-418f-83e6-c099be65a2d5,08/08/2023 23:00,20/08/2023 15:42,20/08/2023 15:43,20-Aug-23,IKAUNA,LifeStyle,2249,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
ae252dd8-ee3c-4a21-a067-f276e8272b75,Inbound,Returns,Reverse Pickup Enquiry,,d99264ed-db66-4536-89ec-361b31f1b782,,20/08/2023 13:30,20/08/2023 13:44,20-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
f1e2604b-4d53-403a-bda5-e3ea0a1628b7,Inbound,Returns,Reverse Pickup Enquiry,,08559a7b-6827-4a25-b748-0467750bf1d4,,20/08/2023 21:28,20/08/2023 21:41,20-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
16abbe42-55e9-4ab8-b035-cc900ec923e4,Outcall,Returns,Fraudulent User,Good,401efe0a-2ff7-4322-8c62-9641e7e73a82,,20/08/2023 21:29,20/08/2023 21:31,20-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
b43442ee-4b07-4250-b63b-ec20e9941f19,Inbound,Order Related,Installation/demo,Thank,79b537dd-b495-4703-aaec-b5cee94c403c,,20/08/2023 03:12,20/08/2023 04:46,20-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
45c7f193-cd85-4ca7-9452-eb7fa64164a7,Inbound,Returns,Fraudulent User,Nice,14519d32-9e0c-4879-9481-1b39c77254e2,,20/08/2023 20:47,20/08/2023 20:49,20-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b47fabe3-b963-4e39-bd80-170ac97c5150,Outcall,Returns,Return request,,a31f050d-bd4f-404b-96e9-e6a3f48ff190,,20/08/2023 10:58,20/08/2023 10:59,20-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
df3d21d7-0530-49be-9f0b-ee0704584f30,Inbound,Returns,Reverse Pickup Enquiry,Good,73d03a0c-ad31-4d39-88c0-de7901acf4f0,,20/08/2023 17:41,20/08/2023 17:42,20-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
1b3abcee-cdda-4f36-b2fd-64dfb0d322bd,Inbound,Returns,Reverse Pickup Enquiry,,00d488bf-b8e1-43d7-8c00-67e075fa3075,,20/08/2023 12:16,20/08/2023 12:16,20-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
353f79b6-9804-4a00-b3cc-934b11cbe0be,Inbound,Shopzilla Related,Shopzila Premium Related,,b9db8511-62e1-4844-a029-6999f0a1e24a,,20/08/2023 14:33,20/08/2023 14:38,20-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
fdea54bf-d58d-40b9-b1cc-d0ef78136833,Inbound,Order Related,Priority delivery,,c60a6ba6-9a33-4e4a-a199-369360f773bc,,20/08/2023 19:16,20/08/2023 19:19,20-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
d8edde08-8572-4a29-aa06-7702b3f38113,Email,Returns,Reverse Pickup Enquiry,,b0bd051e-1804-4780-8ffb-975b5fc3e001,09/08/2023 20:32,20/08/2023 13:24,20/08/2023 18:41,20-Aug-23,SRIKAKULAM,Furniture,8856,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
09749733-5ddb-4573-a6bb-9c46e24ec787,Outcall,Returns,Fraudulent User,,913105b5-85dc-40da-80fc-865b1ce019c3,,20/08/2023 09:05,20/08/2023 09:09,20-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
40aae67f-12bb-4db3-a976-2cce5ba5d314,Outcall,Returns,Reverse Pickup Enquiry,,f7f4ff1c-53e9-4e30-a90e-0bcc413f3f9e,,20/08/2023 11:23,20/08/2023 11:25,20-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
418ad0e2-e700-4251-9169-07c783174299,Inbound,Refund Related,Refund Enquiry,,c29835dc-d2d9-4b5a-8486-758b095bfd78,,20/08/2023 19:40,20/08/2023 19:43,20-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
3d77b1bd-11f8-4b2d-9afb-0ab5a897c41a,Email,Returns,Wrong,,0627e5f8-05fd-491a-b193-c42a383ed1df,,20/08/2023 13:00,20/08/2023 13:07,20-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
d4b27578-1261-49ac-b3d9-a2b712aa3728,Inbound,Returns,Missing,Malayalam language option was showing errors. plzz fix it,200834e2-0c44-43e5-a752-20389d3ff794,,20/08/2023 14:52,20/08/2023 22:14,20-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
30caaa5d-624c-451c-a5d7-6d5da5c0a662,Outcall,Returns,Reverse Pickup Enquiry,,ff6726c7-1d89-4545-92f9-164099d0cd4f,,20/08/2023 11:10,20/08/2023 11:23,20-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
eafd25ad-340a-4519-a228-9713433f55c7,Inbound,Returns,Reverse Pickup Enquiry,nice person,41761de8-21a8-4794-875f-e575af014737,,20/08/2023 22:52,20/08/2023 22:53,20-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
957b5401-36c4-44c2-a8bc-7b357824d088,Inbound,Returns,Wrong,,0cc699da-b57b-49d7-b584-f9ff93d6351f,,20/08/2023 11:59,20/08/2023 12:01,20-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
c4a58ab6-0555-4f8b-9d88-0678b38be744,Outcall,Payments related,Payment related Queries,Super,0dad36be-07d7-454a-8242-3fef4c88361e,,20/08/2023 07:37,20/08/2023 09:49,20-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
b9ec9d8d-5f55-43f5-a597-54c02baf0c4a,Email,Order Related,Delayed,Good service,feb33b3c-9ec7-43ac-95e2-52ba84c94ad1,,20/08/2023 08:18,20/08/2023 08:21,20-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
66b8c900-2dae-4bf5-a36c-ce90a9a1d436,Inbound,Returns,Reverse Pickup Enquiry,,80ccf55f-4cb6-4d61-b92d-d23e2e0dd96d,,20/08/2023 12:26,20/08/2023 12:28,20-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
af722b0c-c69e-4d55-afea-640044d4ed5d,Inbound,Returns,Reverse Pickup Enquiry,Customer support is polite behavior and well good. ,5fe3c431-8a31-4240-9357-3ecac2744ed5,,20/08/2023 12:43,20/08/2023 12:46,20-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3f2bea3a-6f42-49ca-926e-b0c6ff65db0d,Inbound,Product Queries,Product Specific Information,,853cc437-0b82-4ffe-82f5-32cb662cea54,,20/08/2023 16:13,20/08/2023 16:16,20-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
f9687652-fd14-46c7-b173-472f66ca8714,Inbound,Returns,Reverse Pickup Enquiry,Excellent ??,c5337799-9486-4c44-9176-8a4ed1430acc,,20/08/2023 16:54,20/08/2023 21:58,20-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dc8d37d1-4e99-43e1-a90e-1dc26a2f0062,Inbound,Returns,Reverse Pickup Enquiry,I have received wrong item and use product,c9f2d619-1227-4acc-8524-0722dffc43e8,,20/08/2023 14:01,20/08/2023 14:09,20-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
e1793c12-e53d-4d52-9dd6-20e3a359ce5b,Inbound,Returns,Reverse Pickup Enquiry,Stop cheating with customer. ,5ced6a84-aab3-43cf-ac2b-e47938281b79,,20/08/2023 10:16,20/08/2023 10:35,20-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
82cc5a5f-8bf4-464e-a0cc-15d6f03b84dd,Outcall,Returns,Return request,Good ,7f2e304b-f5b0-4a81-b0bd-2d2e3dd94f67,,20/08/2023 19:46,20/08/2023 21:57,20-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
581bf0c9-2dbd-4fcd-be0a-d8162180e9fd,Inbound,Returns,Reverse Pickup Enquiry,Overall Good and satisfied ,90c20604-4b3e-4855-a4ea-69cd0cefe800,,20/08/2023 12:50,20/08/2023 15:58,20-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
2683f289-8695-427f-be20-1e2e13e98a76,Inbound,Returns,Return request,,2c888d37-9dca-40a6-9b32-f5de8d2437ce,,20/08/2023 15:17,20/08/2023 15:18,20-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2a6ada03-18c7-4b60-8216-c965ac3fbbac,Inbound,Returns,Reverse Pickup Enquiry,,b9b3511f-235c-4657-8a8b-d9105c4fd29b,,20/08/2023 18:27,20/08/2023 18:56,20-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
3fe2ed11-8737-4a2d-813f-345833e8603a,Inbound,Product Queries,Product Specific Information,,0aa351cb-9ac6-4702-a23a-795666e0d3ad,,20/08/2023 21:20,20/08/2023 21:32,20-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
3e2f4140-e5ae-46dd-964c-77e96234fe17,Inbound,Order Related,Priority delivery,,afd77c6c-b142-4a71-8079-884befb77a2e,,20/08/2023 12:16,20/08/2023 12:19,20-Aug-23,,,,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
f55f37e4-9137-4abb-ae9e-960c506beb75,Inbound,Returns,Missing,,3ff5af78-90aa-437d-8ab6-06d99d23561c,,20/08/2023 15:54,20/08/2023 15:56,20-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
ac576564-d2fd-4704-844d-581d6600a8d4,Inbound,Shopzilla Related,Signup Issues,,4a8038c4-d07d-44c3-aa6d-baa64cd6ed76,,20/08/2023 14:41,20/08/2023 16:05,20-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
9c844489-646a-41e2-ad1b-40da28d02ff8,Inbound,Returns,Wrong,All okay,a55431eb-cc88-4397-9449-80ae7043a5a1,,20/08/2023 15:32,20/08/2023 15:34,20-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
598bc6a1-4c3b-4eee-9cee-766ca6305830,Inbound,Returns,Reverse Pickup Enquiry,Good,7cb381ff-1a87-425e-b0e7-73e0f0b44f6c,,20/08/2023 18:12,20/08/2023 19:47,20-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
13ba681e-0dee-4245-af59-c4c96aeaec81,Outcall,Order Related,Delayed,No extra information with Customer executive. They have the same information that the customer has on the app.,48a86b9a-a99f-4cc3-a798-d88e023b3320,13/08/2023 15:12,20/08/2023 12:37,20/08/2023 15:20,20-Aug-23,BANGALORE,Books & General merchandise,628,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,1
d991ebd8-3637-4b7c-847f-08ac9dfda86b,Inbound,Order Related,Delayed,Very good ,dfdba3b1-8999-4718-a7c9-a4a4cf448728,07/08/2023 19:40,18/08/2023 22:31,20/08/2023 13:09,20-Aug-23,BYRNIHAT,Books & General merchandise,290,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
6a46c377-ef16-4e13-af36-020a34fe9ba2,Inbound,Order Related,Delayed,,de9fe161-f280-45e1-b82d-9e08a575e2c4,,20/08/2023 12:18,20/08/2023 13:08,20-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b547362f-d2cc-44cd-9813-a36d23dd7c01,Outcall,Order Related,Delayed,Shopzilla is very bad app ,91350d23-942b-43ab-b0c3-cf6952bf6baa,,20/08/2023 06:27,20/08/2023 06:28,20-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
3e4890ac-78a0-4f20-a798-575712159c1c,Outcall,Returns,Return request,"For, books there should be flexible policy, as seller does not provide correct or complete information,they send us duplicate copy or poor quality book, I need refund , only replacement option is given which is totally unfair and if not taken holistically I will have to reach consumer forum ..I need my hard earned money back..",0165f3ea-08ad-4c16-aa18-ec5c96b24750,,20/08/2023 20:20,20/08/2023 20:50,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
8b18d9b5-2fc1-413d-ba7b-c204a0892cbe,Outcall,Returns,Reverse Pickup Enquiry,,0ac2d44b-d47a-4e44-bfdc-7ada4a3ff7df,,20/08/2023 07:11,20/08/2023 07:13,20-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
af063add-5e05-4c00-a5a9-0f70688de0ca,Outcall,Returns,Product related Issues,,2064ab64-b6dc-4cf3-b267-f6c3cee00231,,20/08/2023 17:47,20/08/2023 18:07,20-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
1956136f-3849-4c81-983e-5b57fe7ead24,Inbound,Returns,Missing,,2ed33907-9b12-4bb8-9942-a9b0dc151d2c,,20/08/2023 12:17,20/08/2023 13:13,20-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f54cd7a6-293c-4119-9197-65940e80ab9d,Outcall,Returns,Reverse Pickup Enquiry,Thank ,4ec3b8fb-68dd-4e7a-b91f-4d9d96b395fd,,20/08/2023 09:24,20/08/2023 09:28,20-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
327e5782-5aa4-4bf8-9340-dd5b5f397da3,Outcall,Returns,Reverse Pickup Enquiry,,11345c01-1684-48b1-b1a9-087a5024d2c0,,20/08/2023 18:00,20/08/2023 21:35,20-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,1
4dd441e2-d8dc-4486-a57a-5ed8b85bb30b,Inbound,Product Queries,Product Specific Information,"Please provide seller information, as both Shopzilla and customer is helpless if the seller is giving unsatisfactory service post delivery.",e6a19aae-36e7-4220-8b2f-1eec387929e1,,20/08/2023 18:16,20/08/2023 18:28,20-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,3
3d914253-89d9-40e8-8df8-934403a1e3bd,Inbound,Shopzilla Related,General Enquiry,??,1a328375-6b47-458f-8761-a86df8037e3c,,20/08/2023 18:39,20/08/2023 18:44,20-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2b7efdc9-23fd-4aec-8c0d-2cd9b0e4567d,Outcall,Order Related,Installation/demo,,f74961f5-a9d9-4dc0-b6b4-19c9eb3699e0,,20/08/2023 21:56,20/08/2023 21:57,20-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
5dc1a8cc-3944-4cbc-88d8-390ba4f9b174,Email,Refund Related,Refund Related Issues,,da509cab-c964-438a-ab00-881b3341cd1a,28/06/2023 10:07,16/08/2023 15:53,20/08/2023 10:51,20-Aug-23,DUMKA,Electronics,1399,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
edd7c75e-c4f3-4b03-ab93-e5f5497a65a7,Inbound,Order Related,Installation/demo,,22ccedd5-6639-47c9-b09f-4e3358c635d2,,20/08/2023 12:21,20/08/2023 12:56,20-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
48f79539-8e44-4da3-b156-cc8b7a0d254f,Inbound,Order Related,Invoice request,Experience with exicutive was good ,6eec85b7-8e27-47df-95a4-3d6d5ad55aa8,,20/08/2023 13:41,20/08/2023 13:47,20-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
c1859322-c8ab-48fc-a0a2-86cde10a873f,Inbound,Returns,Reverse Pickup Enquiry,,ec25f727-2f0e-470a-b2d3-32321131c990,05/08/2023 10:40,20/08/2023 12:25,20/08/2023 13:31,20-Aug-23,GURGAON,Electronics,1099,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,4
6f8dde3a-10ed-4885-837e-6c6c3f4c6327,Inbound,Returns,Missing,Na,2498c0ad-cd7a-41ef-b91e-47164b79a806,,20/08/2023 12:27,20/08/2023 12:31,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
418f3c23-f178-4ab9-a749-4f862ba9b5c7,Inbound,Order Related,Installation/demo,,e6757cbc-325a-44d5-bfff-63f82ad652f8,,20/08/2023 23:01,20/08/2023 23:02,20-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
fa9f74c4-f00c-40ab-8268-ef32ffdbe1d2,Inbound,Refund Related,COD Refund Details,Good job,95d0f103-5a22-4d26-946f-f88f08334888,,20/08/2023 12:57,20/08/2023 13:11,20-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
ec45113f-6731-4af2-a663-abb20ba6717d,Inbound,Order Related,Order status enquiry,,1b047f5c-8651-4d29-b50d-1347dc048961,02/08/2023 09:59,17/08/2023 18:51,20/08/2023 05:41,20-Aug-23,GURGAON,Mobile,2349,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
c7b31928-76ec-4c53-b213-387cd84baf12,Inbound,Order Related,Delayed,,4d4c5660-382b-4c98-bdc2-6c673558c74a,11/08/2023 22:53,20/08/2023 13:25,20/08/2023 13:26,20-Aug-23,VALSAD,Electronics,183,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
acea4d18-0974-4943-9c97-233b47809715,Outcall,Order Related,Installation/demo,,7f1213b0-2037-4327-abff-58d315f08572,,20/08/2023 07:54,20/08/2023 07:55,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c061fe1f-34c0-4e45-9916-ae453fdcd7ea,Outcall,Order Related,Order status enquiry,  is giving misleading information on web about his item being sold through Shopzilla ,aa8a1fbf-6165-4887-9a6a-6e2aaa50635a,,20/08/2023 10:03,20/08/2023 11:26,20-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
b9a7018a-3e84-48dc-988c-b630402423ea,Outcall,Feedback,UnProfessional Behaviour,,83cdf129-e955-4986-a935-01abc240168b,,20/08/2023 13:57,20/08/2023 13:58,20-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
f316bd1d-ec0f-4de0-9a9e-df2959a3af22,Inbound,Returns,Service Centres Related,,2a45a572-199b-4861-a55b-510f32ede504,,20/08/2023 15:24,20/08/2023 15:28,20-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
376fca92-b314-4587-923d-41b199148773,Outcall,Returns,Reverse Pickup Enquiry,Good,18ca91ac-7f8a-4bf6-bf51-392ffebb082f,,20/08/2023 17:28,20/08/2023 18:07,20-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,3
aeea2806-be23-4ba7-baba-34e0c0d0ab88,Inbound,Returns,Fraudulent User,,68dcc694-8803-4ce8-9b23-c9a6f219fe2c,,20/08/2023 18:58,20/08/2023 19:11,20-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
b03e2399-b416-491b-8dc1-3f20f9254b23,Inbound,Order Related,Installation/demo,,b459ab1f-ce60-4020-94e3-f61f0073e6f4,,20/08/2023 22:38,20/08/2023 22:40,20-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
55d5387d-7565-42c5-9a72-d89d37cb38e5,Inbound,Order Related,Installation/demo,,facaebaa-7dc3-4dbd-82d5-5dfc71a96a1e,,20/08/2023 23:19,20/08/2023 23:43,20-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
db8bfc96-322c-4799-acd5-2e14da040cdf,Inbound,Order Related,Invoice request,,5fc19b53-2578-44ee-944d-9865e7784d63,,20/08/2023 10:25,20/08/2023 10:53,20-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
601fd81d-a244-4cfd-b9db-81f204fbe07e,Email,Returns,Reverse Pickup Enquiry,,74419b33-cd6c-4124-9c5d-2c150b8d1d68,,20/08/2023 07:26,20/08/2023 07:28,20-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
791af81e-70dd-4ffe-b125-8ed9872a29b3,Inbound,Returns,Service Center - Service Denial,,0e2e001e-f619-4455-8574-d8376a08b9e7,,20/08/2023 11:52,20/08/2023 11:54,20-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
717eb0e9-0bb8-4409-98c8-d39c079fc415,Outcall,Returns,Return request,Nice ,02d9a008-e03d-4a52-91f8-a717ed382d5a,,20/08/2023 20:29,20/08/2023 20:42,20-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
9333d18c-92b6-4172-8f6f-4e0491f1148c,Inbound,Order Related,Order status enquiry,The lady from the customer care team tried to address the issue which was appreciable as most of the persons have a trained negative approach when the customer try to reach them. Hence I find the person helpful for putting a little more effort.,061e2576-7a50-43d8-b9d2-f22ecdd5ef43,,20/08/2023 13:23,20/08/2023 15:41,20-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
fee9d90b-164c-4012-94ed-a219ab13f5db,Inbound,Returns,Return request,,64f762f1-986f-48d9-8324-877dd5890b66,,20/08/2023 14:23,20/08/2023 14:25,20-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ea9a0f12-723f-4d55-b71e-71d9bc8ff1d2,Email,Returns,Reverse Pickup Enquiry,,c95b5c9f-7ecd-4b86-9388-bdbf29cf5498,,20/08/2023 16:14,20/08/2023 16:16,20-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,3
93ef1436-ef31-4141-b823-7d504e063faa,Inbound,Returns,Wrong,,19e9efc4-ceb2-4646-a111-358f9673e69f,,19/08/2023 22:06,20/08/2023 17:01,20-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
7d534bbc-3036-4fcf-a8e7-e338dc139c10,Inbound,Order Related,Installation/demo,,3c2b5def-89d5-4b9b-895b-243f6f2e571c,,20/08/2023 09:14,20/08/2023 09:16,20-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
e6f6a10b-0abe-4853-b0a5-02c093f869bd,Outcall,Returns,Reverse Pickup Enquiry,,cad77dbe-f237-4615-994a-a7eb1593fdaf,,20/08/2023 12:23,20/08/2023 12:26,20-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
91c2f69e-1ba9-48a6-be76-feec2f07241a,Outcall,Returns,Reverse Pickup Enquiry,Good,bbee852b-1601-42ee-b8cd-f91e12e65b4f,,20/08/2023 18:10,20/08/2023 18:11,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
aa5b4e6e-5bd7-42eb-b3ac-a22c476b9c42,Inbound,Returns,Reverse Pickup Enquiry,,66f14bb2-bcf9-4121-9a55-7cf12e941e2a,,20/08/2023 00:03,20/08/2023 00:39,20-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
d65f986e-260a-4763-9fb6-71b420b3ed6a,Inbound,Order Related,Installation/demo, mobile hang chal  ,f322bcf4-6e94-48c7-83f3-a1954867d4b4,,20/08/2023 08:46,20/08/2023 08:52,20-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
add104fb-57af-4e07-918c-6627df748d3a,Inbound,Feedback,UnProfessional Behaviour,Fraud company. You all are liars you robbed us by not returning 6329rs . You all are thiefs first you picked up my item then you cancelled it at the same evening . I'll file case on all of you just wait and watch.,e16ddf78-f21d-4777-9595-6228f58dcb11,,20/08/2023 13:30,20/08/2023 13:31,20-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
82748bbd-3e9b-43e8-8f96-b33f89bf9565,Inbound,Shopzilla Related,General Enquiry,Very good ??????,1d2037be-cb88-421b-af68-fc3ded74b20a,,20/08/2023 14:36,20/08/2023 14:37,20-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
c36122de-638f-4b3d-ad9d-d72f327ff8f4,Inbound,Order Related,Installation/demo,Na,e34becc9-0f73-42ef-93bc-106dc8313660,,20/08/2023 18:26,20/08/2023 18:34,20-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
bae0f472-d96a-4f6d-a54e-17c384987f32,Inbound,Returns,Fraudulent User,,ea85a855-793a-4911-9b3d-39735004cedd,,20/08/2023 18:02,20/08/2023 19:09,20-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e0f0c7c1-9cf8-4bda-ae0c-e5ce4621c6c2,Email,Returns,Fraudulent User,Very nice ,6c6db4d6-a29d-4e70-888f-48e9a7708f87,,20/08/2023 11:01,20/08/2023 11:02,20-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
796fbc4e-07d1-43af-b021-da29d9c31061,Inbound,Returns,Reverse Pickup Enquiry,,ee4bc383-cf48-4060-8402-8497f821a9bc,,20/08/2023 10:25,20/08/2023 10:27,20-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,2
2ac51c1f-1ec2-400d-aff7-e4f43462db10,Outcall,Returns,Wrong,,e1e5f169-5f78-412a-acfd-4a74c102bc24,,20/08/2023 12:00,20/08/2023 12:03,20-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
537d0c6f-d04a-4fb1-8c5e-1f64889d2a50,Outcall,Order Related,Installation/demo,,f86f083c-35ce-413a-8a9e-d5dc0eb81476,,20/08/2023 18:13,20/08/2023 18:15,20-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
521e00a9-5f71-4b0a-9e9e-2854d6e5c61b,Inbound,Order Related,Installation/demo,,76910d01-b3dd-4684-8ff7-11cd1e023913,10/04/2023 08:01,20/08/2023 13:20,20/08/2023 13:21,20-Aug-23,AMBALA,Electronics,1499,,Anthony Booth,William Park,John Smith,31-60,Morning,5
eba4a66c-dcd1-4853-8c46-4108b3894dc8,Inbound,Product Queries,Product Specific Information,,45860d5e-162d-47ac-be55-c3c7379fe92c,,20/08/2023 17:32,20/08/2023 17:37,20-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
fb71dde2-213e-43bc-8962-1027437006ea,Inbound,Returns,Wrong,Good servise,e84914bb-1a29-4546-aa88-00b41131a454,,20/08/2023 21:53,20/08/2023 21:55,20-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
a75ebebb-87bc-44fe-9560-c6b43bf1ea43,Inbound,Returns,Reverse Pickup Enquiry,,377b8cb9-e5e9-468c-98c5-543d04cf05d0,,20/08/2023 11:17,20/08/2023 11:18,20-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
a8912f50-ab49-4d2b-a8c9-b38c4510a6f5,Inbound,Returns,Reverse Pickup Enquiry,,f8a24dc3-8469-4f0a-861c-2abb7e3ba4ea,,20/08/2023 10:40,20/08/2023 11:12,20-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7ed71196-5ee0-41d7-b559-5fc6c7365d61,Inbound,Returns,Reverse Pickup Enquiry,Very good ,adbc5b8c-b75f-48ae-a864-fb081c2f67e7,,20/08/2023 15:30,20/08/2023 23:54,20-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
8ea95283-f9bc-4418-a054-2693bf4861a2,Inbound,Returns,Service Center - Service Denial,,d89df4a9-6cc2-40cd-9e5f-f604d6dfe408,,20/08/2023 18:56,20/08/2023 19:03,20-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
b9bb28c7-5ada-4786-9e6c-44fe23d41edf,Inbound,Returns,Return request,,8d45f4b5-5a14-471f-96f8-0bf0a1c75ea7,,20/08/2023 21:53,20/08/2023 21:55,20-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
3aaf9888-7c64-4f7a-8394-37c16065d8fb,Inbound,Order Related,Delayed,,ae1c3de2-fe4e-414e-b72b-91114d1d231b,,20/08/2023 12:44,20/08/2023 12:45,20-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
9112a349-c090-47cc-89c8-5d099069b3fe,Email,Refund Related,Refund Enquiry,,db5234a2-4b9a-4c20-8ae1-12fb1e019447,,20/08/2023 11:24,20/08/2023 15:48,20-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
1abb6af0-8a13-4b10-b1aa-65b759d4a788,Email,Order Related,Delayed,Nice,c93d9afb-782d-4b88-84a0-055f88abfd64,,20/08/2023 19:00,20/08/2023 20:23,20-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
09569aa7-8985-4bec-a6d4-3303b6b61e5b,Inbound,Returns,Reverse Pickup Enquiry,,85253eed-bceb-4f3d-ae7f-446b2fd5a526,10/08/2023 23:14,20/08/2023 12:00,20/08/2023 12:01,20-Aug-23,BANGALORE,Home,295,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
67da4a93-c52d-4db7-b6e6-51c53074e37a,Inbound,Returns,Missing,,56047bf7-f84e-4b3e-a87e-d19f5242b474,,20/08/2023 07:19,20/08/2023 07:21,20-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
a4375e11-4b92-498a-a2b5-e08dd8f68789,Inbound,Returns,Reverse Pickup Enquiry,,51f08eb9-93cb-4ba2-a6c9-6285920dfee6,,20/08/2023 09:42,20/08/2023 09:43,20-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
b731b632-4766-4deb-a406-fb23a6ac3de2,Inbound,Feedback,UnProfessional Behaviour,,3577a022-33e3-42e4-8e87-8f425bfdf39e,,20/08/2023 12:52,20/08/2023 12:54,20-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fc048ff8-225f-4cfb-85fb-bda67e7371b5,Inbound,Order Related,Installation/demo,Very good ,e1409acc-d8b6-40f7-9b6c-eef40344ab08,,20/08/2023 12:55,20/08/2023 13:37,20-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
9f5b3eda-7610-46a1-b690-bde767e47960,Inbound,Returns,Exchange / Replacement,,82b49c87-4fd3-4321-8edd-8dcc621fa71c,,20/08/2023 17:45,20/08/2023 19:22,20-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,3
41fe78e4-c71a-40c3-8986-37151a9c5edd,Inbound,Returns,Return request,,49b8ffc3-abd6-433e-8a0c-0aeafb762439,,20/08/2023 17:56,20/08/2023 18:11,20-Aug-23,,,,,Michele Kramer,William Park,John Smith,61-90,Evening,5
6220c6b5-0b7d-40a2-983f-697d40a3e2e5,Outcall,Returns,Reverse Pickup Enquiry,,f25bb611-4450-437b-bf32-eea4013ff8a2,,20/08/2023 11:20,20/08/2023 19:22,20-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
642fbaf8-e872-479f-b58c-54e2fa6eaba7,Inbound,Returns,Reverse Pickup Enquiry,,6dc5f0b5-fbfe-4140-8818-b32e02bffb36,,19/08/2023 21:46,20/08/2023 01:11,20-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
8350d7bd-5da3-4b28-830e-a13d854f9bc2,Inbound,Product Queries,Product Specific Information,,62557787-f2be-46f1-a0d3-bc04f1efc04d,,20/08/2023 13:18,20/08/2023 20:18,20-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
61c5b8b7-4795-42dc-b3d1-d80591ce7cbe,Inbound,Returns,Reverse Pickup Enquiry,,72a563d9-ba29-4b2a-8c70-33b1c827cb40,,20/08/2023 15:36,20/08/2023 15:36,20-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f94fe65b-0ff2-4935-b060-8f573ccc1699,Inbound,Order Related,Installation/demo,Very vad product ,f1dbaa30-26ef-44d3-8a7d-de573af4aee4,,20/08/2023 16:23,20/08/2023 17:00,20-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
59429c22-c9f6-40fa-b656-a3269a7b5cd1,Inbound,Payments related,Online Payment Issues,"Ritika was extremely helpful lady, hope my concern will be sort out soon. 100 stars for ritika, cheers lady enjoy your weekend. ??",db02f8fa-161d-4ed3-8f4a-0388454c9619,,20/08/2023 17:35,20/08/2023 17:36,20-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
f73661fb-e9cc-49f9-af9b-07dd85d9f19e,Inbound,Returns,Reverse Pickup Enquiry,,b6f8f2d7-9ae2-4971-808e-a2ba17cf2438,,20/08/2023 13:59,20/08/2023 14:08,20-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
6a89d5a2-88ec-4c14-87e6-aeb2dbf050c8,Inbound,Returns,Reverse Pickup Enquiry,,24b1af67-0eec-41c2-a400-e4b8cda026ca,,20/08/2023 08:45,20/08/2023 11:05,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
c2fed9a1-db85-46e2-b5a0-56ce8208a205,Inbound,Returns,Reverse Pickup Enquiry,,0332925c-70ff-44d4-b2ea-9b242d9109e9,,20/08/2023 19:45,20/08/2023 19:47,20-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
402c641b-420b-42d1-95c7-51f377e079a5,Inbound,Order Related,Installation/demo,,25fa9947-f93f-4cc9-9a4c-29fc2486ea09,,20/08/2023 08:55,20/08/2023 09:03,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1df8d792-8b46-4ddb-9249-029d5f1c9a90,Inbound,Order Related,Installation/demo,,5871ee60-6614-42f3-bae9-d782982cc57c,,20/08/2023 10:02,20/08/2023 10:04,20-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
6d72c478-e1fe-4772-9859-100989944e03,Inbound,Payments related,Wallet related,,107f7840-7ef8-4162-b615-ad88416ae97c,,20/08/2023 12:26,20/08/2023 12:32,20-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
514f12f2-b17a-4d4a-9ad3-dcf020195bcc,Inbound,Refund Related,Refund Related Issues,,767a425a-9f20-4ba1-895a-a36db265807b,,20/08/2023 13:49,20/08/2023 14:20,20-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
106232f6-4be8-481d-92c5-80ce5ecc065b,Inbound,Returns,Reverse Pickup Enquiry,,2d245438-5e06-4ae1-ab26-b8acfff8e5cd,,19/08/2023 19:50,20/08/2023 09:53,20-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
d7c8a428-0d95-4320-b9ff-937145ae10e7,Inbound,Product Queries,Product Specific Information,Please give us option to select delivery date & time as per our convenience as we get   ,a770e09a-741b-47a1-84d1-ab9783ee8182,,20/08/2023 10:04,20/08/2023 14:39,20-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
c8c41bfb-2303-42f6-88f8-1d467338174d,Inbound,Returns,Reverse Pickup Enquiry,Experience was good ,cae5053d-3cdf-4847-b2cb-a44955b020c3,,20/08/2023 21:32,20/08/2023 21:46,20-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
148f2115-b483-4a62-b6be-6c3c117e4f4c,Outcall,Order Related,Priority delivery,,1f96a69d-a58f-48cd-8e8d-f7709efad787,06/08/2023 21:28,20/08/2023 21:16,20/08/2023 21:17,20-Aug-23,SATTUR,Books & General merchandise,429,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
869c2e4d-eb6f-43ac-852c-74003814ec00,Inbound,Returns,Reverse Pickup Enquiry,,ecac73fa-74dc-49e5-b35a-e805bc7fdd73,,20/08/2023 10:12,20/08/2023 14:20,20-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
da32f188-a88f-4c0f-9a42-a9362ebe1178,Inbound,Returns,Reverse Pickup Enquiry,,c30536af-7396-445a-aff7-b770ea3203a1,,20/08/2023 13:19,20/08/2023 13:24,20-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
4b8bc3f7-7c42-438c-9c9b-31956f594777,Inbound,Returns,Reverse Pickup Enquiry,Some good some bad,af606fdf-70ff-45f4-b4a3-e37e8c7b2490,,19/08/2023 15:37,20/08/2023 05:28,20-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
fa6fb62c-600b-4e1b-893a-08bdd5236274,Outcall,Returns,Return request,Keep it up. ,dfade044-78d4-4f5c-9de6-30aa26bee6e5,,20/08/2023 12:04,20/08/2023 12:48,20-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0619e511-cab8-4d35-8198-d91df020aa0a,Inbound,Returns,Reverse Pickup Enquiry,"Just change ur microphones as there was lot of disturbance during the call. Anyways, thank you so much for co operating with me Ms.(Sorry i forgot your name??).I dont know my feedback matters you or not but i think   is a nice application where we can trust on this and where we have a good customer support executives.Well i dont know if this will be taken seriously or not but I request   to provide some incentive, hike on salary, or a promotion in position to the executive with whom i have spoken with THANK YOU SO MUCH.????",658e851e-cd82-4482-8629-d00eeadb6c7a,,20/08/2023 14:05,20/08/2023 14:09,20-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
69adf567-16ea-4a80-81f0-2f363286fb0a,Inbound,Refund Related,Refund Related Issues,,91cb5e49-0092-4821-8c6d-eb8ad28c3830,,20/08/2023 16:55,20/08/2023 16:56,20-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
2af12ead-cb83-4cdb-b248-b4c09803851c,Inbound,Order Related,Installation/demo,Please display your policy in simple way each person understands easily ,8bb5c5c5-e290-454b-9962-e3bd758c44ca,,20/08/2023 19:53,20/08/2023 19:55,20-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
a11024d4-89b3-46e9-9ad0-308047b8c9bb,Outcall,Returns,Fraudulent User,,d924d41c-1a07-49ee-b832-fc11e7f875b5,,20/08/2023 10:10,20/08/2023 12:46,20-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
eb6babe9-457a-4297-9eb2-b39ee37476dc,Inbound,Returns,Fraudulent User,Very good ,19e99fbc-b72b-4e39-9afb-9ae4a47bc190,,19/08/2023 00:39,20/08/2023 01:31,20-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
58fc92d3-c9b3-4594-bf49-a69309b167b6,Inbound,Order Related,Installation/demo,All good ,ab60e959-3498-4ce6-9aae-acdbe5ac1267,,20/08/2023 11:54,20/08/2023 12:00,20-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
d0ee39e2-183a-4626-954a-71b175e4bb49,Inbound,Refund Related,COD Refund Details,Rupees nehi ay,eb717af2-9935-473f-a241-c7c936151067,,20/08/2023 15:15,20/08/2023 15:39,20-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
0020bd91-2a25-4597-834e-e192eece574d,Inbound,Returns,Reverse Pickup Enquiry,,ac52a0af-4348-4b11-967f-a82dde362483,,20/08/2023 15:14,20/08/2023 15:15,20-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
e820ef07-18b5-4e06-9a73-b5607ce2663a,Inbound,Returns,Service Centres Related,Good,f7efeeb8-7a41-4eb6-a608-244d5eae8531,,20/08/2023 17:43,20/08/2023 17:46,20-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
0f79eebd-84a3-43d0-89f0-20f5309893f5,Inbound,Order Related,Installation/demo,,c271da90-1315-4fd3-bd82-e75b91af3190,,20/08/2023 12:41,20/08/2023 23:09,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
15c7b823-739a-44d5-affa-7dedbf9e5134,Inbound,Order Related,Delayed,,d3c49872-8512-48b4-a518-899fbc14ed70,,20/08/2023 19:59,20/08/2023 21:22,20-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
f0738e90-c723-4890-8d35-93a9877f1bc8,Inbound,Feedback,UnProfessional Behaviour,,9744e26f-f969-4092-92a5-f68e4e963007,04/08/2023 16:47,20/08/2023 11:36,20/08/2023 12:21,20-Aug-23,BHUBANESWAR,Books & General merchandise,349,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
48dd3050-b491-4c8d-aab9-d87a38cfb6f2,Outcall,Order Related,Order status enquiry,,56f08d8d-3bfe-40de-97a4-bbf9148b6bf6,16/08/2023 22:17,20/08/2023 13:37,20/08/2023 13:38,20-Aug-23,CHATRAPUR,Electronics,1899,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
76addf4f-0338-4269-b7e9-b37908aa00d4,Inbound,Cancellation,Return cancellation,,867734cd-9cc1-4a14-93bd-41179cad3bf3,,20/08/2023 18:11,20/08/2023 18:52,20-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,2
5b70a7fc-8ec9-48e1-9012-96080a8ce729,Email,Returns,Reverse Pickup Enquiry,Firstly you should resolve the query with given time dont irritate customer by giving next date ,d373d1b0-f695-4714-90db-251c11a44e3a,04/08/2023 22:19,20/08/2023 19:38,20/08/2023 19:48,20-Aug-23,LUCKNOW,Books & General merchandise,2000,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
bf8e5b24-e4a0-4833-9f4e-d46d970eefb2,Outcall,Returns,Return request,,39b39797-feae-4ca8-ba13-2240c71e1f79,,19/08/2023 20:21,20/08/2023 09:31,20-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
7273a8f1-970c-4d0c-8b75-470eebcd4325,Outcall,Payments related,Payment related Queries,,f888d563-4b37-451d-9402-91b9e5040bd2,,20/08/2023 10:21,20/08/2023 10:26,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
d37e35ac-3ba3-4f3a-837c-b0420e18f39c,Outcall,Returns,Damaged,,41b9bd6d-746f-455c-9985-2149e2e23ebc,,20/08/2023 17:53,20/08/2023 17:58,20-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
72fcbca4-9a66-4385-8011-cbf6a07d59b7,Inbound,Returns,Wrong,,2820b950-93f2-4efa-80d6-c26b4cb9c485,,20/08/2023 09:41,20/08/2023 23:26,20-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
29f3e93a-831d-49ff-9ebd-92dc4bd16aa2,Inbound,Refund Related,Refund Enquiry,Some issue delivery problem but customer support is good,3b664058-a0c2-4a6b-be11-0995930c7989,,20/08/2023 13:18,20/08/2023 13:18,20-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
cc6dff0b-473b-4700-b629-fa7217bcd02e,Outcall,Returns,Wrong,,a7b8280b-539d-4cb0-9643-366fb221d7a1,,20/08/2023 18:04,20/08/2023 18:05,20-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
732a12b4-5eeb-45f0-83d7-8d4a54374db5,Inbound,Returns,Reverse Pickup Enquiry,,8b8812a1-b25a-450e-96da-2aa816e8bd8c,,20/08/2023 18:41,20/08/2023 22:48,20-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
b6736afe-a24a-45a0-b59a-e391e05d4a8b,Inbound,Order Related,Delayed,,fc5ae7b5-d7f7-44d5-a906-ed994015661f,,20/08/2023 19:52,20/08/2023 19:53,20-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
766a7096-08b1-484d-84a9-6222978ffc92,Inbound,Order Related,Installation/demo,,6388e2fe-04c5-4beb-a089-4ccc248268b7,,19/08/2023 20:48,20/08/2023 07:24,20-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,1
ae022d8d-147c-4628-be25-c302ca2ff35b,Email,Returns,Fraudulent User,,c87c6f25-8f9f-4281-ad99-69477d65099d,,20/08/2023 23:38,20/08/2023 23:43,20-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d5d02388-da13-4d61-afc4-32b548da4eb4,Outcall,Order Related,Order status enquiry,,6f988a9c-ee85-4131-b3a6-314db3dc20d4,,20/08/2023 11:49,20/08/2023 11:53,20-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
ed7e38d4-c8e6-4905-804b-b77c846219fa,Inbound,Returns,Reverse Pickup Enquiry,,59c6c95a-2167-4a17-9e85-d86d4cbfffce,,20/08/2023 19:34,20/08/2023 19:39,20-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e9bf21e3-09e6-4317-81e7-880d5a593d47,Outcall,Returns,Reverse Pickup Enquiry,,2eba4346-e941-46ed-b193-faabfa4cb600,,20/08/2023 18:38,20/08/2023 18:46,20-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
a828cc42-7294-480c-b1a4-a191ab7c1f52,Inbound,Returns,Reverse Pickup Enquiry,Very Sincere Talking Mam ,2fe5d01c-c7e4-4541-84f5-7b7d707c8511,,20/08/2023 19:48,20/08/2023 19:48,20-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
832e037c-afcf-4120-be55-02060d9b086e,Inbound,Returns,Wrong,Very bad behaviour ,a1085b6d-6e54-4d35-9d3e-8a36a91e9aca,,20/08/2023 11:57,20/08/2023 14:07,20-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
3540ec06-e67a-4d6b-aafa-0b3c92f96b0a,Inbound,Returns,Return request,,d9221150-cb45-4910-90e4-c00218fd8425,,20/08/2023 17:19,20/08/2023 17:21,20-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
f66b666d-99f8-4496-a693-58e234ba2000,Inbound,Cancellation,Not Needed,,528f207c-ee5c-4714-8df7-f582774c5008,,20/08/2023 14:19,20/08/2023 15:23,20-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
728b6c99-b1ce-4df5-a351-68ee4e45a5ad,Inbound,Returns,Return request,,f3b73d62-7593-48c3-836d-cf1db3596f86,,19/08/2023 17:25,20/08/2023 20:47,20-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,3
ad1b1b98-492f-4a43-aefe-21b05da7190d,Inbound,Returns,Reverse Pickup Enquiry,,e411b94f-3e0b-488d-a8e6-579ef33a77ad,,20/08/2023 16:30,20/08/2023 17:11,20-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
59eb6093-4ff9-448c-a209-73d79e8d461c,Outcall,Order Related,Installation/demo,Very polite my issue listening.....Thanks ??,75f47914-24c9-437d-b8ca-9d6b468d2214,,20/08/2023 22:45,20/08/2023 22:48,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
186873d3-686c-4d8c-94d4-acc9b90f43dc,Inbound,Returns,Reverse Pickup Enquiry,,ff8f6402-3164-4e88-95f4-7f8572d19ff0,,20/08/2023 22:49,20/08/2023 23:01,20-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
650a4f18-de80-49c4-ba32-3ad14d53e016,Inbound,Order Related,Installation/demo,,1d02de21-49fc-4974-b443-d8482f8d3db2,,20/08/2023 19:10,20/08/2023 19:21,20-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
dd14ce46-7a0c-4b4c-b27a-ff5d15eb926e,Inbound,Order Related,Delayed,No,3d2606ff-fa44-4c6f-9bab-042bd27049bd,06/08/2023 19:43,19/08/2023 22:55,20/08/2023 11:40,20-Aug-23,NORTH LAKHIMPUR,Home Appliences,19774,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
aefcfc45-ce1e-404c-a79e-1e83947802e7,Outcall,Product Queries,Product Specific Information,Non-delivered products showing delivered,efcdb04b-2854-445c-ba64-e12413afc7a8,,20/08/2023 21:34,20/08/2023 21:35,20-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
27542af5-b942-4306-9214-6a0fbebf6016,Outcall,Order Related,Order status enquiry,"customer support is very impressive. and I am full satisfied with  support. Thanks a lot  Impressive ,   I am full satisfied with support. Thanks ",beea9c5e-04e5-4691-8f23-e6e8119b0a90,,20/08/2023 14:08,20/08/2023 17:32,20-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
5fb4d21c-7b0b-40b4-b9a6-2ce26e3aff7c,Inbound,Returns,Reverse Pickup Enquiry,,afe2ba53-cc6f-49e1-aca7-329e61bd6bdc,,20/08/2023 21:05,20/08/2023 21:12,20-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
12c77077-552d-441a-ac3c-a84679965a16,Outcall,Feedback,UnProfessional Behaviour,Late resolution,bd99b8ba-c17f-421c-8f24-2831e1245914,22/07/2023 15:18,20/08/2023 16:47,20/08/2023 17:57,20-Aug-23,CHATRAPUR,Books & General merchandise,715,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
165cb97c-efec-42c4-91f5-ab369a9d135b,Inbound,Returns,Missing,,bf312186-bcf8-4e6a-b532-d93a92b249a9,,20/08/2023 17:43,20/08/2023 17:46,20-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4d323dc3-ce3f-4eb6-89f1-12736ed6d772,Inbound,Returns,Reverse Pickup Enquiry,Good supporr,e9dac456-4891-4f5e-b2a6-76ebf8adeb7d,,20/08/2023 07:59,20/08/2023 07:59,20-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
966642cd-f63a-41ba-a5b2-4af52be95b75,Inbound,Returns,Return request,,fe9f109b-c004-44e1-b5e8-f0ebd36723f8,,20/08/2023 14:29,20/08/2023 14:32,20-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
cc135cd7-8db0-4d8b-9646-d8c519231597,Inbound,Returns,Wrong,,f04ca196-ef86-42d7-932d-b3d73c459c81,,20/08/2023 16:12,20/08/2023 16:32,20-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,1
8b03fcef-1ac0-4d55-8fa5-f42e61cce8b9,Inbound,Returns,Wrong,,2471804f-9c6d-44fd-96a7-2ca04e862848,,20/08/2023 11:14,20/08/2023 11:15,20-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
9817f99c-000a-4249-b47d-8f221c536506,Inbound,Returns,Reverse Pickup Enquiry,,bf24dcb5-9bde-4f1d-8962-4bc9fc050d8a,,20/08/2023 08:49,20/08/2023 08:50,20-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
9ebbbd56-74c5-46d6-8c38-0dbcdf5b819f,Inbound,Order Related,Delayed,Very bad and waste of time ,c8e6053b-0789-418c-acb1-05938c332501,,20/08/2023 14:38,20/08/2023 14:38,20-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
fb9e008d-a9c9-48e7-8df5-36c31a2ab02e,Outcall,Returns,Fraudulent User,,643ebdc8-3a56-42e5-83d0-aada3537ec49,,20/08/2023 16:03,20/08/2023 16:08,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
906049af-5d42-4214-ad38-2b8d6a21c463,Inbound,Returns,Return request,,7790076f-33b8-4357-b944-079948606bc1,,20/08/2023 18:57,20/08/2023 19:00,20-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,1
b9c9a20b-d1c1-49d2-84a2-19e7fd7c8613,Inbound,Shopzilla Related,General Enquiry,,8fb1fffa-241b-426f-8e51-d0cb5820c375,,20/08/2023 22:19,20/08/2023 22:29,20-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
b2357d12-5301-4b47-ae71-dc1a43341630,Inbound,Returns,Reverse Pickup Enquiry,Full support amazing helpfulness ,a2f6b5d6-ef3c-440b-aa06-0569cc259e28,,20/08/2023 22:40,20/08/2023 22:41,20-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
be94750f-b83a-45e0-afbf-0ed9e8cc6b48,Email,Order Related,Delayed,Excellent ,4a893444-4088-4ed9-8a34-43ad71886631,,19/08/2023 21:56,20/08/2023 06:52,20-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5f736c32-5597-4bd1-b705-df475d65fb7f,Inbound,Returns,Reverse Pickup Enquiry,,c2ac9415-6155-4549-ae26-c554d5aa475b,,20/08/2023 19:47,20/08/2023 19:48,20-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
c46f7bc7-dea1-40d2-a26e-6e005f857f19,Inbound,Returns,Reverse Pickup Enquiry,Very polite and respectful. ,78567517-b861-4900-807c-ada5f35071fb,,20/08/2023 10:35,20/08/2023 10:43,20-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
0ff5a071-16bd-4c27-9c02-f2c9bb7f539e,Inbound,Order Related,Order status enquiry,,bdd535ad-5e88-47cd-b32d-8f14143f3755,,20/08/2023 16:33,20/08/2023 19:46,20-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
07f6c559-e9cd-4c43-af99-5be5688720d9,Inbound,Returns,Fraudulent User,,c37737cd-cbfd-47d1-bbcb-70dd963e14f9,,20/08/2023 07:50,20/08/2023 08:12,20-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
19dc65fa-4646-4b49-9163-5b46f20eafd3,Inbound,Returns,Reverse Pickup Enquiry,,292bd127-3d25-4671-a8c2-9cdf5708d85a,,20/08/2023 11:10,20/08/2023 17:25,20-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f3f13780-d6cf-48e7-95f9-74e45dc1b3d2,Inbound,Refund Related,Refund Enquiry,,6d30c204-e4aa-4d7b-85b3-968ab1e968c6,,20/08/2023 11:56,20/08/2023 12:07,20-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
66b5d528-17ee-4516-a282-09d52b0d4675,Inbound,Refund Related,Refund Enquiry,,be583739-5a2a-40e7-942f-6334de1c443f,,20/08/2023 12:34,20/08/2023 12:35,20-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7df02998-8119-4399-9962-cfca0d5f4f91,Inbound,Returns,Reverse Pickup Enquiry,,dba0f04e-0429-4209-a92a-12e97d67b720,,20/08/2023 14:22,20/08/2023 15:10,20-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
26c9a228-a0bd-455a-97f7-f0fe8b5b70cb,Inbound,Returns,Return request,Flexible policy,a80bad48-070c-4609-b297-ee47d678a0d4,,20/08/2023 21:36,20/08/2023 21:39,20-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
df9738fd-30dc-4fdf-a1bf-d0133e37a669,Inbound,Refund Related,Refund Related Issues,,099981f0-73a5-45bc-b73e-81d36b4a20d5,13/08/2023 08:08,20/08/2023 00:09,20/08/2023 00:10,20-Aug-23,PUNE,LifeStyle,1377,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
be40d605-9ad5-47b1-b801-3c2b97642c56,Inbound,Returns,Reverse Pickup Enquiry,,ef6335eb-c310-4fe9-bd09-f19b374e0fbf,,20/08/2023 13:20,20/08/2023 13:22,20-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
cc09fb0c-083d-4fa1-8512-4f9fd9c9e0e5,Inbound,Returns,Reverse Pickup Enquiry,,d5d40590-2ee7-461a-b3ff-13660bcdd490,,20/08/2023 12:13,20/08/2023 12:16,20-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
c54fcd0a-c502-465b-8e0e-092d40ac75a4,Inbound,Returns,Reverse Pickup Enquiry,,632d49cb-cb0b-4816-b8c4-4a3c7776fd52,,20/08/2023 17:48,20/08/2023 22:45,20-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e51a9816-1b00-484c-b905-494a0f2b9dc0,Inbound,Payments related,Payment related Queries,,6b3298e2-a0d0-4f54-b883-60ef839b3314,,20/08/2023 21:04,20/08/2023 21:06,20-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
f844012b-8704-4377-b1e2-57029cda17b8,Inbound,Returns,Fraudulent User,Good behaviour,0157b043-4f5d-4bc3-bf03-5de8795cf1f8,,20/08/2023 08:28,20/08/2023 09:35,20-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2a391535-2db9-4936-a51d-10183b97938c,Outcall,Returns,Return request,Super costumer service ,eccefedc-47b6-41a2-b353-21e5c2691366,,20/08/2023 07:14,20/08/2023 07:17,20-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b162bbd5-ddee-4780-8a50-40b7358c7db1,Inbound,Returns,Wrong,,810fccb8-470e-44c3-8390-e79ef162fb04,,20/08/2023 13:34,20/08/2023 14:20,20-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5ecdedbf-ef9a-4bbf-8912-fd3185769cd5,Outcall,Returns,Reverse Pickup Enquiry,,b1d98f05-f359-4b4e-a246-4b0d833c5a33,,20/08/2023 14:39,20/08/2023 14:42,20-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
2aa9e3a8-0888-4b6b-912f-959908d66606,Outcall,Returns,Return request,,801cafc0-9dbc-426a-bc66-68f180decd5e,,20/08/2023 23:03,20/08/2023 23:08,20-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
016f891f-b68b-4a9b-a1c3-907f206bca2c,Inbound,Returns,Return request,,17903ac1-5b92-4d75-8c96-9a024dae5d6b,,20/08/2023 13:33,20/08/2023 13:35,20-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
dbeacb24-3bcf-47ba-b1c5-f8c18c0b7727,Outcall,Product Queries,Product Specific Information,Good customer support ????,acbb8fa1-ecbd-4600-8e08-58a339712150,,20/08/2023 06:48,20/08/2023 07:01,20-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
1fd40124-32db-412a-9122-63bcbfebc80d,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much sir ,12c2428c-453e-4a78-8a01-d747900e7055,,20/08/2023 20:59,20/08/2023 21:03,20-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
dedeb3d5-64f3-43b8-94c0-cc591ee1f088,Inbound,Product Queries,Product Specific Information,,dbb560da-2457-4797-8c2f-b2dc1b5daf15,,20/08/2023 22:18,20/08/2023 22:21,20-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
8e5e570d-e7e2-4eb3-8082-9a219f2e51e7,Inbound,Returns,Fraudulent User,Thanks ,335d597e-5725-4a90-99d1-bc0c52f4a6d8,,20/08/2023 10:05,20/08/2023 10:44,20-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
aa4384a9-f7f7-48c1-8679-d61d3ca751fb,Outcall,Returns,Reverse Pickup Enquiry,,a0f5ce42-cdf0-41a5-9ef3-087f2e811f8c,,20/08/2023 12:02,20/08/2023 13:54,20-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
7c117480-4c13-43f1-8856-ba58f37e57bf,Inbound,Returns,Wrong,,1596f88a-3792-48d1-aa96-8aed2bc28885,,20/08/2023 15:59,20/08/2023 16:16,20-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
821a0db0-b7f4-436d-9ab0-e95b62c6c871,Outcall,Returns,Reverse Pickup Enquiry,Good information ,29974aa6-6900-4e26-b482-51190753e930,,20/08/2023 10:29,20/08/2023 10:32,20-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
d8e84846-854f-4095-9708-4d6c524b95f6,Inbound,Returns,Reverse Pickup Enquiry,Do anything for trust you.,d54baa9f-6e29-48b6-9771-3311bdd7ad1f,,20/08/2023 15:18,20/08/2023 15:22,20-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
f37cda0e-2ef5-4969-b1a9-ff64f081a61f,Inbound,Returns,Return request,Fuddu h service ,158ad5a6-f466-46bd-862f-9076dbab60c4,12/05/2023 13:54,20/08/2023 15:55,20/08/2023 15:57,20-Aug-23,SIKAR,Electronics,4299,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
a1b6b56a-b2ac-498c-a940-cffadf0aaa35,Inbound,Returns,Reverse Pickup Enquiry,,9a336630-974f-4bb4-b9e1-5c67f284a385,11/08/2023 21:40,20/08/2023 07:16,20/08/2023 07:17,20-Aug-23,KHANNA,Home,411,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
972af655-716d-44be-87a4-1f7d28c1f127,Outcall,Returns,Fraudulent User,,35c6103d-3e88-4d9a-9121-e95db8309249,,18/08/2023 20:46,20/08/2023 00:22,20-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
5f729557-8dad-48d2-9988-649f18054964,Inbound,Order Related,Installation/demo,,b9a90c9e-6b68-46c4-8216-306ae0d224f7,,20/08/2023 14:08,20/08/2023 15:13,20-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
4b76d1e9-6a47-45b1-bb32-4000c413304b,Outcall,Order Related,Delayed,,866ec38f-3f2a-4022-a97b-c7e0572cebf9,,20/08/2023 15:29,20/08/2023 15:30,20-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
cb7f41cb-c32a-44fe-a524-d54870d07683,Outcall,Returns,Damaged,,564acc87-18c0-4f71-b913-a505acc09b40,,20/08/2023 17:57,20/08/2023 18:13,20-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
e813103f-5251-41bb-b63d-ff688015eecc,Outcall,Returns,Reverse Pickup Enquiry,Ok,248dca5d-de16-4d29-a512-f59b46068a21,,20/08/2023 17:54,20/08/2023 18:00,20-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
4cd55c60-ed4f-48e2-91b3-411015e7e40a,Inbound,Returns,Reverse Pickup Enquiry,Same product received but   nhi laga is   return krna chti ho,8d4e5ffd-73f8-47f6-897c-8a17c5692b8d,,20/08/2023 13:25,20/08/2023 13:35,20-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
ee21035b-3dbd-45c9-96ff-fe00b15ba7d9,Inbound,Product Queries,Product Specific Information,,64ac9383-1bbb-4ac8-957a-1a31020f9157,,20/08/2023 10:18,20/08/2023 10:22,20-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
58e866be-a06b-4f56-bc26-03ca0a8d44b1,Inbound,Feedback,UnProfessional Behaviour,,b524758d-4294-4bfd-afff-8773747ecb63,,20/08/2023 10:55,20/08/2023 10:58,20-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
31b30ab9-e97f-4c72-a713-2f3b6f976d06,Inbound,Order Related,Delayed,,6d563198-103f-41a1-9c14-badef7af05e7,10/08/2023 16:52,20/08/2023 11:55,20/08/2023 11:56,20-Aug-23,KHARGONE,Mobile,6299,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
d929436b-d5ca-4ff6-b4f7-7dc73b33eb7f,Inbound,Returns,Reverse Pickup Enquiry,Good service,81c99627-bf3e-403f-9d6f-cb249bb680cb,,20/08/2023 07:45,20/08/2023 07:48,20-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
f540e5e2-31f4-4735-a6ca-3bf2c39c510c,Inbound,Returns,Reverse Pickup Enquiry,,3b6e6ba2-f032-46fe-a058-d734f93b9cdc,,20/08/2023 14:04,20/08/2023 14:10,20-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
686d8844-7d1c-4e39-bb3c-d28335929809,Inbound,Returns,Return request,,4585fdc0-cb83-429d-a7ab-bacce693ddb4,,20/08/2023 23:03,20/08/2023 23:06,20-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
70688d01-6fb9-45bd-ae95-32b31966ba03,Outcall,Returns,Reverse Pickup Enquiry,,ef86521e-9240-49e5-9bc0-4ec9bd6a7941,,19/08/2023 19:59,20/08/2023 01:02,20-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
709d6028-bf4f-4eaf-8abf-d2a612474d91,Inbound,Returns,Reverse Pickup Enquiry,Good ,0e8e9f45-43b2-4a96-ae94-45a03ecbeb04,,20/08/2023 09:58,20/08/2023 10:00,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
c8014ccc-3bfe-4d15-bbd4-6349f72db683,Inbound,Order Related,Installation/demo,Very good ,e2235b87-0f23-409e-a5ba-2e4d28e405f4,,20/08/2023 13:58,20/08/2023 14:01,20-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
601270bb-1eab-45d3-ae69-a816c8d0b628,Email,Order Related,Delayed,Sab se bad service hai ,983010c1-f100-4fd5-a654-a9e6c4f6ecbf,08/08/2023 11:45,20/08/2023 13:46,20/08/2023 15:26,20-Aug-23,,Affiliates,199,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
4e87c861-f21b-48a9-abb9-f8f891b9ef4e,Inbound,Order Related,Installation/demo,,0e3f5fe5-3d79-4f46-9582-bfbc22b10843,,20/08/2023 16:10,20/08/2023 16:11,20-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f16d09f5-0d91-4e61-b29b-2f5b2c3b06cf,Inbound,Returns,Wrong,Mam aap itna help kiye isliye thank isliye thank u,775039f1-41d8-46e5-a466-af51fff809fc,,20/08/2023 19:55,20/08/2023 22:26,20-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
8915ec5a-3f7c-429f-a2dc-177420891bb0,Inbound,Returns,Reverse Pickup Enquiry,,6157a2fd-8253-4a35-9be5-d09596d68347,,18/08/2023 14:01,20/08/2023 10:30,20-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
e7621e09-fcca-4d72-9fdc-1d5dae2821e1,Inbound,Returns,Return request,,7df2cb15-2c55-4e50-b05b-38cc4ad230d1,,20/08/2023 12:36,20/08/2023 14:35,20-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
477a24bf-ff16-4228-8b6e-94b89c3bccba,Inbound,Returns,Return request,All over good ,bebf104e-ef80-48ae-92e0-456cf25ff672,,20/08/2023 22:57,20/08/2023 23:08,20-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
44d8b1f6-9580-4b0a-b835-659435df49b8,Inbound,Returns,Wrong,,f83c5839-f2d8-49b8-b93c-1f6d3907d92b,02/08/2023 11:14,20/08/2023 09:14,20/08/2023 09:24,20-Aug-23,ARRAH,Books & General merchandise,1200,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
1795ac8b-eab6-4430-8e99-5a5cf16a3d1c,Inbound,Returns,Reverse Pickup Enquiry,,e943088e-e3c8-4894-981f-c8403d9f279f,,19/08/2023 17:39,20/08/2023 10:30,20-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
5ddc0d18-56e9-4671-8ccb-04b09432a625,Inbound,Refund Related,Refund Enquiry,,101dee25-fd26-480c-872c-29f43075a1e7,,20/08/2023 13:57,20/08/2023 14:15,20-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2ccd497d-7160-4a9d-aff1-f4278762cb32,Inbound,Shopzilla Related,Shopzilla Rewards,,239f427f-778d-4ceb-bc11-3d5c9e18642d,,20/08/2023 08:19,20/08/2023 18:03,20-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
c4fbfb40-8cb6-44b5-9575-962cb1a6dbcd,Inbound,Product Queries,Product Specific Information,,07da9f87-3b20-48f2-ba14-40b9c0522053,,20/08/2023 12:54,20/08/2023 13:15,20-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,1
82b20e7f-458c-4659-9303-3dc04e378f1f,Outcall,Returns,Reverse Pickup Enquiry,,babbc7a9-2cf3-4d68-a270-ea5b194ea009,,20/08/2023 16:21,20/08/2023 16:25,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f049aba9-9215-42a1-b82a-b998686eebf0,Outcall,Returns,Reverse Pickup Enquiry,,525501d4-74e5-474a-9810-ef41ea1f13d2,,20/08/2023 20:03,20/08/2023 20:22,20-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
e31ffea3-bdca-4d02-af6c-50b34ce8bba0,Inbound,Product Queries,Product Specific Information,,10f3518b-ec96-4114-9996-7a5bb0dd6353,,20/08/2023 12:53,20/08/2023 12:54,20-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
5efa9a0e-0d9a-4254-b15d-f7e4182f95a4,Inbound,Order Related,Delayed,Very nice ,66a45b4c-ece0-4746-9883-58e4bc883918,10/08/2023 07:32,20/08/2023 09:54,20/08/2023 09:55,20-Aug-23,BARMER,Books & General merchandise,749,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
51103959-22fc-4851-b171-af8195364357,Inbound,Returns,Reverse Pickup Enquiry,,42b5574e-016b-4a4b-9015-4472250f4867,,20/08/2023 10:31,20/08/2023 17:24,20-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
d7d828af-88cf-4369-9235-95827fa50a7a,Outcall,Returns,Reverse Pickup Enquiry,,3316e2dc-3bef-451e-88b4-f56fdcf441b7,,20/08/2023 19:59,20/08/2023 20:04,20-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f93fe3a8-a4e6-4754-8f30-a3899f97a9cf,Outcall,Returns,Reverse Pickup Enquiry,,f26c81e3-8ad6-492e-8350-f7a8248754f3,,20/08/2023 12:43,20/08/2023 12:44,20-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
edcb8fa1-0d73-4c4e-87be-dfa0cfbc84ea,Outcall,Returns,Reverse Pickup Enquiry,,a07862c2-d131-4df1-b93d-ec9258c7185f,,20/08/2023 18:27,20/08/2023 18:55,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8231a143-20be-4480-bea5-f74c59cdfaad,Inbound,Returns,Reverse Pickup Enquiry,,d1c47537-3eb4-4ad4-a0c1-96a9b076f617,,20/08/2023 14:54,20/08/2023 14:57,20-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
40059333-c89b-40ea-ac63-ca1d6a9bd35a,Inbound,Returns,Reverse Pickup Enquiry,Good response ,9e52526b-1005-4c5f-8f9e-9182b60312a0,,20/08/2023 13:14,20/08/2023 13:18,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
4fe80ded-0806-4ae6-ae81-c3c9ba0ee609,Inbound,Returns,Return request,,116f57cc-aadd-4052-9291-dac343d2f1a7,09/08/2023 06:20,19/08/2023 23:57,20/08/2023 23:41,20-Aug-23,W26,Books & General merchandise,435,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b1f1e5bd-c205-46ae-82d2-1b4510ad4a16,Inbound,Product Queries,Product Specific Information,,ffe4b5a5-36ca-42b4-8e32-c7a94d9f4869,,20/08/2023 19:18,20/08/2023 23:28,20-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
101e5ab0-df2f-455d-b41c-3a5e4992d1f7,Inbound,Order Related,Installation/demo,  hi wahiyat delivery facility hai apki na to aap problem ka solution dete ho or na hi delivery agent same address pr delivery   or na hi technician aata hai installation   acha SuperBuy se kr lo,565b854f-c472-4148-83d4-03aa28e9116b,07/08/2023 20:39,20/08/2023 14:17,20/08/2023 14:32,20-Aug-23,ORAI,Home Appliences,12499,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
f41675d3-c384-4925-af93-f404cec0c294,Outcall,Returns,Reverse Pickup Enquiry,,42958dbc-37bd-4961-85d5-f31fd0a00165,,20/08/2023 14:28,20/08/2023 14:38,20-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,3
b3a8c495-ec67-415d-a24e-efce9b321935,Inbound,Feedback,UnProfessional Behaviour,,dddf55f6-1499-45fa-8711-8fa007bc4187,,20/08/2023 18:21,20/08/2023 18:28,20-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
19ba29f5-d87c-4fbd-b07e-5e58bf213e20,Inbound,Shopzilla Related,General Enquiry,,f7288615-63d7-4fd8-bff5-9dc722c74d7d,,20/08/2023 18:50,20/08/2023 18:55,20-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
05f4a158-799e-4653-9a4e-72763f2890a1,Inbound,Returns,Reverse Pickup Enquiry,,b35380e6-a73d-45d2-ab98-844aa073adcc,,20/08/2023 14:25,20/08/2023 14:35,20-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
934f2869-167f-44f4-b168-556b84a5d7ed,Outcall,Returns,Reverse Pickup Enquiry,,d2908df1-3f86-4a40-8c70-941d5d023288,,20/08/2023 19:01,20/08/2023 19:03,20-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
c8108d0d-2a27-4535-badc-f62126903343,Outcall,Returns,Return request,,6b6e9ec0-c370-457d-bbf5-d8a69f4163ff,,20/08/2023 20:36,20/08/2023 22:51,20-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,4
2785fe0d-b7c5-4401-a331-a2fb89cbb09e,Inbound,Returns,Return request,Shopzilla delivery wrong product ,1a8b9cd0-85de-4142-9102-da93264ca6f2,,20/08/2023 23:15,20/08/2023 23:19,20-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
29dab17e-efe1-4c32-9106-b2063e34b6db,Outcall,Returns,Service Centres Related,My issue are resolved ,35afa897-f46b-4e1d-a1f9-58470a22b6bd,,20/08/2023 08:15,20/08/2023 08:18,20-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f0cf91d9-ba2d-432a-9e8a-2c72fa36bbac,Inbound,Returns,Reverse Pickup Enquiry,  Shopzilla ,32a25952-f960-44e1-ade3-3c59471e491e,,20/08/2023 13:09,20/08/2023 13:10,20-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
09b8141b-77da-4f1b-9fd2-2c1701d670a4,Outcall,Returns,Reverse Pickup Enquiry,,2b03ed46-ed77-492f-9b1e-b754f44b604b,,20/08/2023 20:35,20/08/2023 20:40,20-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
b5a9beb2-25f8-409a-bac8-20e4556f799a,Inbound,Product Queries,Warranty related,,5d6b4404-2d1a-4ead-b98c-988280a8b749,,20/08/2023 09:18,20/08/2023 09:19,20-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5f6fa12f-375f-49c0-8251-eb546bc4e74a,Outcall,Product Queries,Product Specific Information,,97120197-8105-4f37-b53c-6e33f7cdb3ff,,20/08/2023 12:49,20/08/2023 13:16,20-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
0073b9ab-0d74-4f3a-b644-4cd34a27db7a,Email,Order Related,Delayed,,ff94d155-5e13-4578-b289-4e8cd4d22a43,15/08/2023 11:40,20/08/2023 12:35,20/08/2023 12:36,20-Aug-23,SOHAGPUR,Mobile,10999,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
eaef3373-bdc2-49cd-81f0-068862353109,Email,Returns,Service Centres Related,,f75326ab-69e0-463c-a7a2-7ec22bba9232,,19/08/2023 15:08,20/08/2023 11:27,20-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
0717bd87-e69a-4764-ae30-3675f17d139e,Inbound,Order Related,Installation/demo,Channelize a way wherein the raised complaint can be followed up by the customer too ,6e661517-72e3-4f72-a90f-c3c36ed87cde,,20/08/2023 12:17,20/08/2023 12:26,20-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
730a37e1-6953-45cb-bc26-165aa2635347,Outcall,Order Related,Installation/demo,,54ed2779-6490-4018-abaa-7e4faef7e92f,,20/08/2023 12:43,20/08/2023 12:44,20-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e863fe41-4a61-484d-b796-121532e8e7d3,Inbound,Returns,Reverse Pickup Enquiry,Try to resolve issue with short span of time,94d57c7d-0b11-4dea-9ab3-33bc0e8ca173,,20/08/2023 17:15,20/08/2023 17:18,20-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
352d2628-50f1-4082-bb31-462194adb318,Inbound,Returns,Reverse Pickup Enquiry,,2ba0a3c1-99db-481e-8ad1-3930f717b63e,,20/08/2023 20:05,20/08/2023 20:07,20-Aug-23,,,,,Amanda Proctor,Noah Patel,Emily Chen,>90,Split,4
4777b5eb-00f9-4573-a1f3-39dc1abf82e6,Inbound,Returns,Reverse Pickup Enquiry,Good and polite,8ce588e2-ba07-4170-876b-8446cde28b61,,20/08/2023 13:02,20/08/2023 13:03,20-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
d35e751b-a39b-48a4-b22f-ecac911e8496,Outcall,Returns,Reverse Pickup Enquiry,,90c55a05-d016-405d-ae1a-bae4de1805b5,,20/08/2023 17:00,20/08/2023 22:57,20-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,3
8c254ed0-83f6-42c6-bc6a-95b2088128bf,Inbound,Order Related,Installation/demo,Customer care executive told he will share product helpdesk number or email I'd to address my concern but it's not shared ,443398e8-6dfc-416a-928f-07fedbd3f505,,20/08/2023 14:55,20/08/2023 19:18,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
07ecfc59-347d-4003-984c-6287562f5b4b,Inbound,Returns,Reverse Pickup Enquiry,,07e2436a-d103-4909-9b09-5209fff90f81,,20/08/2023 20:07,20/08/2023 20:08,20-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fde924f3-79ee-4536-ae18-99ac864079b0,Inbound,Product Queries,Product Specific Information,,ce2f1c4f-ce8a-41e2-a5d4-46ab10506857,,19/08/2023 21:01,20/08/2023 01:51,20-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
36a08a0b-9bd7-4f32-80a4-c0176ccae881,Inbound,Returns,Reverse Pickup Enquiry,  ????,e7f89392-bc21-4d00-ba24-42a642d094f3,,20/08/2023 12:52,20/08/2023 12:53,20-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8bdb1410-7db1-49e6-b502-af25fe252014,Inbound,Returns,Reverse Pickup Enquiry,,70735ef0-9cad-4628-8a29-00d82e2b08b8,,20/08/2023 14:41,20/08/2023 14:42,20-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
c166f235-9520-473b-8ef4-a042e931c970,Inbound,Returns,Service Centres Related,please keep valid seller ,c4ec25cb-59b8-4d52-a99a-4ac7e74a3865,,20/08/2023 21:50,20/08/2023 22:00,20-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
4f5a662d-f50b-47fa-8c0b-d1048e078a79,Email,Returns,Reverse Pickup Enquiry,Don't do fraud and420,c80fc732-5395-4b0b-9b7e-72ab773e6585,,18/08/2023 18:01,20/08/2023 17:25,20-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
d572c0b7-62a6-4ca4-b11b-431084851267,Outcall,Returns,Return request,,fbeac834-0b8a-4e75-bc72-ca1d20c414f3,,20/08/2023 17:05,20/08/2023 17:06,20-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
0a2e12ed-34c2-4a19-877d-49b6b66953d3,Inbound,Returns,Reverse Pickup Enquiry,,448ac04d-5401-4cc5-a0bb-8ec2024a2919,09/08/2023 21:07,19/08/2023 14:48,20/08/2023 14:29,20-Aug-23,KOTA,Books & General merchandise,290,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
6e416a28-1259-49bc-8ce3-3e743f7d4cbf,Inbound,Refund Related,Refund Related Issues,,64e83af7-817a-499e-ac81-6db4984516d7,,20/08/2023 09:08,20/08/2023 09:11,20-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,1
72d9f3a6-29c8-49eb-b557-e11032f8feb2,Inbound,Returns,Reverse Pickup Enquiry,,9b072030-4045-4359-82fb-891d6db88451,,20/08/2023 10:35,20/08/2023 11:31,20-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2a29675c-596a-42d6-ad5e-cc2c50164395,Inbound,Cancellation,Not Needed,,32def116-9d77-4878-8637-b7d211a57d8e,,20/08/2023 14:09,20/08/2023 17:52,20-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
72a0d335-77f9-4aa9-b0f0-4dd3b430a440,Inbound,Order Related,Installation/demo,,e83a7dea-2fac-4af3-9d69-ccf83c3a924d,,20/08/2023 18:45,20/08/2023 18:46,20-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
2422f13d-ab43-45e4-bd0e-ab7e1acba543,Inbound,Returns,Fraudulent User,,a506fe6e-2348-4d61-9dae-42c63fdec30f,15/08/2023 18:49,17/08/2023 22:27,20/08/2023 11:22,20-Aug-23,FARIDABAD,Books & General merchandise,323,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
4f9f8aa8-fffd-47f0-87a0-ceda5b0b93f1,Outcall,Shopzilla Related,General Enquiry,,5c9b90f9-308b-44dc-aa9b-a7fc8baa483e,,20/08/2023 08:07,20/08/2023 08:09,20-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5c7a5de6-fe09-4c64-b296-e27dfcd95462,Inbound,Returns,Reverse Pickup Enquiry,,51ff7121-0cb2-4c9d-ba6c-aa760ed94305,,20/08/2023 10:16,20/08/2023 10:26,20-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
650fc121-4ea3-4fff-b734-038f6d2ecfdb,Outcall,Returns,Missing,Helpful information he gave,fcb31dc7-207f-4394-aea3-b77ea4ce6658,,20/08/2023 11:04,20/08/2023 11:08,20-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
8518d9d6-e22b-4b02-9178-4af35e697ba9,Inbound,Returns,Return request,Sab badiya h aap sunao,d11d7f6d-26c2-45f3-9734-35b105c0d707,,20/08/2023 09:40,20/08/2023 09:44,20-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
289ec4b9-2715-47d2-9aec-69e33767f213,Outcall,Returns,Wrong,Lovely,1e7f2684-e180-4348-ad7b-cdb92b8ef746,,20/08/2023 09:53,20/08/2023 09:57,20-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
2b7dd52f-0101-422c-8c2d-557516ffb9de,Inbound,Feedback,UnProfessional Behaviour,,b0454cee-304a-46fa-9d06-c676f8a569ae,,20/08/2023 14:58,20/08/2023 15:41,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0591fe4c-1514-43ee-a85c-0bcca49e503d,Inbound,Feedback,UnProfessional Behaviour,,b76938a4-5fa4-4c2a-a92e-5f0ce169a10d,,20/08/2023 14:03,20/08/2023 14:05,20-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
def71337-e032-4c6d-97c9-02ec4c679865,Outcall,Product Queries,Product Specific Information,,ae23be1e-4602-42c3-a4f0-62a3bedcade6,,20/08/2023 17:16,20/08/2023 17:18,20-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
d2003dc4-b08c-4555-9032-3afc7abe1d39,Inbound,Refund Related,Refund Related Issues,Thanks to customer care,b9e2b70c-4a9c-4c39-b6cf-89f9503e568a,,20/08/2023 10:01,20/08/2023 10:04,20-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,5
2dc8fa62-bafe-4ee8-ba85-d1e0404cbcab,Inbound,Returns,Reverse Pickup Enquiry,good ,ff6a3598-627a-406e-8e37-154f139c06f7,,20/08/2023 10:51,20/08/2023 10:57,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
f08b01e9-f51a-4bd3-ba24-2c567e1702be,Inbound,Returns,Reverse Pickup Enquiry,Awesome ,21f5a342-055c-460f-b6f2-91c562d4d7e8,,20/08/2023 15:17,20/08/2023 15:19,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e9df7b5b-0576-4e15-b555-8be5b3ec8a4a,Inbound,Returns,Reverse Pickup Enquiry,,65bdec67-5484-4571-8737-d1a7a57b5e5a,,20/08/2023 15:57,20/08/2023 15:59,20-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
8dbe77cc-2bdf-41a8-b627-df6a71d2989d,Inbound,Refund Related,Refund Related Issues,,ea143d56-54db-4b60-81ed-85d840fb57b5,12/08/2023 19:29,20/08/2023 21:44,20/08/2023 21:46,20-Aug-23,LUCKNOW,Books & General merchandise,439,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
c41f0e65-71fd-4416-912f-9159d0fdaf8a,Inbound,Returns,Missing,,597f6da4-9633-4996-a903-da6fd3b15774,,20/08/2023 00:19,20/08/2023 00:20,20-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
c6bb381f-0b26-4477-9d5f-c6bde4139686,Outcall,Order Related,Order status enquiry,There is something terribly wrong in your delivery service . I am a Shopzilla plus member and I have ordered three time for phone delivery but it was not delivered. I will take it from different eportal. Now after giving three chances sorry.,b71a46c5-1e3d-4518-a753-c7cd10a7f33c,,20/08/2023 16:52,20/08/2023 21:00,20-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,3
47efe35c-fb58-40f9-bc85-76955e6c85f4,Outcall,Order Related,Delayed,,fbe0b461-3c78-44e7-8b47-7b95fb31b792,09/07/2023 21:15,20/08/2023 18:44,20/08/2023 18:46,20-Aug-23,ANANTAPUR,Books & General merchandise,499,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,3
e5a25eb9-af54-4a4b-b154-4318ba141687,Inbound,Order Related,Order status enquiry,,99cb8b09-7dc2-4449-8695-7294c792150c,04/08/2023 14:13,20/08/2023 18:18,20/08/2023 18:18,20-Aug-23,VARANASI,Electronics,1199,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
39724b29-08c1-422e-8252-75412af05d8a,Inbound,Product Queries,Product Specific Information,My problem solved so good customer service ,3a3d7fe9-d544-4221-8b0b-97fc893c7174,,20/08/2023 13:39,20/08/2023 13:48,20-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
0855f149-48a6-468c-bca9-be50ee18b053,Inbound,Returns,Return request,No one you are so excellent and satisfied for cosmer executive,1339ae3a-1cc5-4177-b109-fcd6034acc4a,13/08/2023 21:53,20/08/2023 13:07,20/08/2023 13:14,20-Aug-23,MIRAJ,Electronics,1099,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
57b35d3a-e20d-49b9-9a78-93fc0ae4a909,Inbound,Returns,Reverse Pickup Enquiry,Excellent ??,15c9b5ba-f1af-4026-bd9c-a6d299cd9560,10/07/2023 11:23,20/08/2023 20:41,20/08/2023 20:43,20-Aug-23,CHATRA,Electronics,444,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
faaeecd8-c225-4168-882c-a60086ad42dd,Inbound,Refund Related,Refund Enquiry,Now a days   takes lot of time to deliver a product. This time period was less. Try to give the product as fast as possible. ,b5c9c9f1-6a64-44a6-a5f9-c61ecf3387a4,,20/08/2023 10:25,20/08/2023 10:26,20-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
3ef35cd7-ba8f-491a-b0fe-40092d57af56,Outcall,Shopzilla Related,General Enquiry,,10556a4f-561b-4b4b-8536-7396cea23528,,20/08/2023 11:27,20/08/2023 12:34,20-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
78ccaeb6-01b0-495d-825d-5771a350c609,Outcall,Returns,Return request,,e12bb765-873f-4c51-a1c1-048042666578,,20/08/2023 18:10,20/08/2023 18:12,20-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
5422f179-1c11-48dd-a2ff-ad208f44fffd,Inbound,Returns,Reverse Pickup Enquiry,Not good products,b09f97d7-83fd-4ffb-8183-dddd5b8e8090,,20/08/2023 20:11,20/08/2023 20:31,20-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,1
c67dd1cf-d27d-4a9e-904a-27adadafa994,Outcall,Order Related,Installation/demo,,fa9d4012-0777-4761-a1fd-b9eba671f02a,,20/08/2023 19:34,20/08/2023 19:42,20-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
f32a6209-7372-470b-99b8-1752db250bf0,Inbound,Returns,Reverse Pickup Enquiry,,5d13d21d-40be-49ec-9512-7787dfbc3b33,,20/08/2023 10:08,20/08/2023 10:10,20-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
c3ad48e0-0490-4dc7-a30b-3488461abc59,Inbound,Feedback,UnProfessional Behaviour,,945f0dd8-aca4-4b6f-93b2-a3eff0884829,,20/08/2023 11:28,20/08/2023 11:34,20-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
3c482538-1463-4a86-b31d-ffb8f2a45764,Inbound,Order Related,Invoice request,,934739f8-b971-43bb-8650-1269a6182ba7,,20/08/2023 22:00,20/08/2023 22:03,20-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
cd0fbe3c-366a-4e88-af1e-bdd2e1982af9,Outcall,Returns,Return request,,84c19e95-7e3c-4e8a-b962-58a9f4dcf990,,20/08/2023 13:40,20/08/2023 20:37,20-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
76352e85-25c7-4eff-b4ea-3eb910b4ce5b,Inbound,Returns,Reverse Pickup Enquiry,,0cfac526-1d96-4a9b-867e-fc0ab314a4cb,,20/08/2023 11:04,20/08/2023 11:38,20-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
bdaea91d-af18-40f5-bc1d-09b93c967041,Inbound,Order Related,Installation/demo,,0c397b36-0e05-49d2-9117-21c3ad48709d,,19/08/2023 07:38,20/08/2023 11:07,20-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1b193d6c-6ad1-46ca-8933-1eaedae15cbc,Inbound,Returns,Return request,,b41c2d2f-ff90-4b19-a758-307ce8817e2b,,20/08/2023 10:55,20/08/2023 10:56,20-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
74548ccb-f25f-4244-b440-26b0ade1c115,Inbound,Returns,Wrong,"Call quality was bad, voice was blocking again & again due to some mic related issue.",da8b75da-aeec-4991-b324-39b5159eebe7,,20/08/2023 13:04,20/08/2023 13:06,20-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
6423c2f5-747b-48bb-9ee7-142d76c3f30c,Outcall,Payments related,e-Gift Voucher,,0813c9e3-a199-414c-8da2-9f2db8559d18,,20/08/2023 13:28,20/08/2023 13:31,20-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
70e1a9a3-1cf4-4e24-84a3-967dbdb3001b,Outcall,Product Queries,Product Specific Information,Call me and resolve my problem ,3e9f6af1-3cf8-4b94-bc34-001af0779354,,20/08/2023 18:17,20/08/2023 18:29,20-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
24f27b7b-6922-4c52-85b8-1e7254578e70,Inbound,Returns,Reverse Pickup Enquiry,,d5172e00-4cb7-496d-bd20-a5b8998317ab,,20/08/2023 19:10,20/08/2023 19:19,20-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
a2fa9d8a-ba07-4b08-bead-ba31f08adebe,Inbound,Returns,Reverse Pickup Enquiry,Na,a6700adc-9d37-4569-9a97-de1e5adff8bd,,20/08/2023 12:31,20/08/2023 12:32,20-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a41d6c0d-6825-4136-bd5d-08b0707e6b54,Inbound,Feedback,UnProfessional Behaviour,,7dc56718-0409-4319-8764-183eeb22d1d6,15/08/2023 08:17,20/08/2023 17:37,20/08/2023 18:25,20-Aug-23,SHAHJAHANPUR,Mobile,5499,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
79a66eb0-213f-4fb5-861d-ad33f44e1385,Outcall,Returns,Return request,,57264200-ed01-49f0-80f2-22d45e83f995,,20/08/2023 17:59,20/08/2023 18:05,20-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,4
0f3d5e4c-aaad-404a-84b4-6c0af3ad329e,Outcall,Order Related,Installation/demo,,cb1f299b-5c7b-4b0a-8a5f-890dcc980264,,20/08/2023 10:27,20/08/2023 10:29,20-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
5d5ba1a8-6baf-4a6b-abec-c7e4f5888122,Inbound,Shopzilla Related,General Enquiry,So bad service very very badly ,bd30c097-f0ee-4eb5-bea4-6020bc756d65,,20/08/2023 11:03,20/08/2023 11:20,20-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
bea6f8db-0f1b-4145-aaf7-c3e62ae44935,Inbound,Order Related,Delayed,,9d33aa54-25a8-405d-a2c9-27a06d07d166,,20/08/2023 13:56,20/08/2023 13:58,20-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
969b3377-d7b3-47ee-bd22-7dd6ed8e6283,Inbound,Returns,Reverse Pickup Enquiry,,03f820df-ef9a-42c2-a8af-79075f0c6e49,,20/08/2023 14:51,20/08/2023 16:08,20-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
27539b3b-1e14-49bf-93cb-409a8d07cc65,Inbound,Order Related,Delayed,,c4c7ac86-aa64-4caa-a279-e5b21d65168c,,20/08/2023 18:44,20/08/2023 18:46,20-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
a2e6387c-bc8c-44e1-9559-abb011d0534a,Inbound,Returns,Return request,Happy,fc2ec3b5-1fc7-4ae1-aa88-33b974b2e769,16/08/2023 10:42,20/08/2023 09:43,20/08/2023 09:48,20-Aug-23,KENDRAPARA,Electronics,1299,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
52a087db-ac8b-467c-99ad-39944e9b1baf,Inbound,Order Related,Delayed,,66ba046c-5dfe-4d9b-a7e5-8bca651daa5d,,20/08/2023 09:25,20/08/2023 09:26,20-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
0438f5f7-a5aa-400c-ac95-be4e62af1ccb,Inbound,Order Related,Delayed,Response Quickly ,133c70f2-8a5f-4c45-aaa3-919ce72b0d6d,,20/08/2023 06:59,20/08/2023 18:11,20-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
0022542f-9c18-409c-b9a0-a4d16468b0a6,Inbound,Returns,Reverse Pickup Enquiry,,c060802d-d15f-48f3-9008-f4b6f6816024,,20/08/2023 11:13,20/08/2023 12:59,20-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
09d28970-c1fc-40ef-b97e-256f88734ebc,Outcall,Returns,Reverse Pickup Enquiry,,6330082a-2132-4f1f-901d-2503321110b2,,20/08/2023 11:28,20/08/2023 11:30,20-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
0f183d26-3e1d-4167-99b4-9a3ec0f7c29a,Inbound,Returns,Reverse Pickup Enquiry,Check products before dispatch. How is only 1 unit delivered out of the pack of 6. Veey disappointing ,c96eec2e-9f32-4a31-8ef8-a2855471e0c5,,20/08/2023 16:05,20/08/2023 16:08,20-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
4bd67282-a937-4093-91a3-f37d5f36b075,Inbound,Refund Related,Refund Related Issues,,ca62a5c3-97da-4dfa-a30d-a1a03c3f4e61,,20/08/2023 10:20,20/08/2023 11:25,20-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
675f0eca-7749-40bb-8ca6-7f4aa204eaab,Outcall,Returns,Return request,,b3cf15dc-1694-47f6-998c-6944a80adb1a,,20/08/2023 21:50,20/08/2023 21:52,20-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
56391811-f469-4977-beb7-9ef056f1efeb,Inbound,Order Related,Delayed,,617e4771-2b42-46a7-9fff-88cb9e8b29a6,09/08/2023 14:55,20/08/2023 10:58,20/08/2023 10:59,20-Aug-23,GORAKHPUR,LifeStyle,433,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
fef2e050-171c-4be9-9b94-7f26350bc48d,Inbound,Order Related,Delayed,,74d1fecd-9e93-4bc3-93f8-043846e0177c,,20/08/2023 10:25,20/08/2023 10:27,20-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
f39aae03-ef2e-433a-995e-a5e6b40220bf,Inbound,Returns,Return request,,f0e12cd6-e227-4029-82f4-f55df1c85d39,,19/08/2023 20:10,20/08/2023 23:41,20-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
fd3e3dc2-594b-4909-998d-5df095617e13,Inbound,Returns,Return request,,9504ac82-0579-4a9f-bf0e-426538b251a1,,20/08/2023 10:32,20/08/2023 11:06,20-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
09a89af1-3450-4e73-b23e-f9eaae1dfa32,Inbound,Returns,Reverse Pickup Enquiry,Costumes care  ne misslead kiya Galat jankari diya ,c0285812-8da6-4687-9e70-7471fc172936,,20/08/2023 14:23,20/08/2023 14:43,20-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
5869879f-03d7-4c75-b7ef-79d1cdc60e4c,Inbound,Product Queries,Product Specific Information,,0500cead-32a5-4f80-a5b8-4c4541ac3acf,,20/08/2023 13:28,20/08/2023 13:30,20-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,4
fecf60f8-1d8d-4525-afc9-33be83062254,Inbound,Cancellation,Not Needed,,9d73e8a2-a7ca-4541-84e4-4da93efbcc69,17/08/2023 14:13,20/08/2023 15:52,20/08/2023 15:53,20-Aug-23,JAYSINGPUR,Mobile,11499,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7cb231b5-2cd9-411f-bd4a-677ade7fb96e,Outcall,Order Related,Delayed,,1452ee56-a1f4-4f01-a654-9d21aaeee5fb,,20/08/2023 11:12,20/08/2023 12:23,20-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,4
b5475ed5-ffd9-4514-81fa-3fd99c989c8b,Inbound,Returns,Reverse Pickup Enquiry,Worst support issue not resolved ,c34d021a-841b-45b6-b431-e54762dcf913,,20/08/2023 17:19,20/08/2023 17:21,20-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
fb772f4e-693b-40d4-995c-b3bafef7caa4,Outcall,Returns,Damaged,,aa4c949e-619a-4a58-b2d9-11b2af6fe984,,20/08/2023 12:08,20/08/2023 12:15,20-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
ce4f0f8e-59a7-4f5c-a147-a3c999da4c7f,Outcall,Order Related,Installation/demo,while interacting with customer service he put me on hold and then disconnect my call as he is not unable to solve mt issue and not supporting at all  ,98d8721e-fe43-4e6d-a1af-ab695fa16898,,20/08/2023 18:43,20/08/2023 19:58,20-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
c84982ac-67a6-4f4b-99e8-4c1a439b55a1,Inbound,Refund Related,Refund Related Issues,,b45a7cb6-af91-400a-8227-5d9c432b7be8,,20/08/2023 11:46,20/08/2023 11:52,20-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,1
30917cb5-d01f-4043-9d5f-0c61e121c9b2,Inbound,Returns,Reverse Pickup Enquiry,So nice skill good Excellent response ,4dcbf539-fb7f-4f32-a5a3-fc3ab8a1863b,,20/08/2023 14:32,20/08/2023 14:35,20-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,4
79aca81f-4d9e-4506-937e-dfada0c62216,Inbound,Refund Related,Refund Related Issues,,943a072e-7964-4fad-b88e-68d7c8ac9d27,,20/08/2023 16:10,20/08/2023 16:14,20-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
39832a9c-ffe9-4a42-a94d-7442a0d8d17b,Inbound,Returns,Return request,Very effective customer support,6729e880-4d12-4191-a49d-772ea4126c28,,20/08/2023 14:57,20/08/2023 14:58,20-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
479d01a2-73e7-422f-836a-07dd2e036062,Outcall,Returns,Fraudulent User,Pretty quick response,e372a326-c22c-4376-a6cd-1fe11aeb33d7,,20/08/2023 22:35,20/08/2023 22:37,20-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
92e779f0-323a-4bf6-8096-d2416e8c5c7c,Outcall,Order Related,Order status enquiry,,6d68bf36-519c-4f11-8139-14b0199ff99c,,20/08/2023 17:06,20/08/2023 18:07,20-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
474b61ea-8819-496a-a56b-6bf1574fe6e1,Inbound,Order Related,Installation/demo,Good job continue....,d7005626-53da-4cd1-8acc-0665df51a54a,,20/08/2023 08:44,20/08/2023 08:48,20-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
adb49a36-e242-4bf4-bb1b-cf8ac801bde8,Outcall,Returns,Fraudulent User,,cbf51e55-37ef-4b79-9ab3-dd7a6c8db7c2,,20/08/2023 20:50,20/08/2023 20:51,20-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
b2338731-d20a-4c7b-af78-6184dc8bafe8,Email,Returns,Reverse Pickup Enquiry,She is nice female and she help very well ,71e3676f-33c0-4499-8345-dccdedc8869f,,20/08/2023 14:58,20/08/2023 15:02,20-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
94074b18-3dfb-487b-b116-e8ffa20061ba,Inbound,Returns,Reverse Pickup Enquiry,,e729cba4-1d33-4b07-94a8-0a1261f7546a,,20/08/2023 20:19,20/08/2023 21:49,20-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
bd4f0317-4007-49f6-aba6-badaf6baa4bb,Inbound,Refund Related,Refund Enquiry,,1ee66b29-1057-4ae9-bcff-9351d09b1ac7,,20/08/2023 14:55,20/08/2023 15:08,20-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
71c3f574-8723-46dc-8584-dff8bef9e9d8,Outcall,Order Related,Order status enquiry,I want why my delivery is delayed.but I have not received answer so far.how can I say my problem is resolved.,5621a838-cc56-4924-831c-37eca0520609,,20/08/2023 19:03,20/08/2023 19:18,20-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,3
1fe29e5e-444d-4db7-87fb-bc50c47c41d8,Outcall,Returns,Return request,,e186eb00-5731-4caa-a2bb-4460e2db6d09,,20/08/2023 16:51,20/08/2023 16:54,20-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
d410cd9b-ca70-4487-ac24-1956b383dcc2,Inbound,Feedback,UnProfessional Behaviour,,1d723022-c0c8-4727-b32b-eb6b2352705d,,20/08/2023 19:24,20/08/2023 19:25,20-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
3072c5af-89ae-4e0d-abf4-b1cb2fdff9b4,Outcall,Returns,Return request,,47f66b07-a5d6-4309-a53f-7715a96a3a1b,,20/08/2023 21:59,20/08/2023 22:27,20-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
c9b384d1-a9d0-4ddd-882b-4889f7f9d1e7,Outcall,Offers & Cashback,Other Cashback,Some links are not clickable please make sure to upload tested data only.,2cdb66ec-01d2-4c50-8dc8-5f2cbed5254a,,20/08/2023 08:27,20/08/2023 08:28,20-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
e457a9c2-e899-44f1-bef3-c08cfec5bf25,Inbound,Returns,Reverse Pickup Enquiry,,251293cb-3818-4188-bdfe-0952650e17ef,,20/08/2023 10:22,20/08/2023 11:13,20-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
179067c4-3c49-495d-a35f-7e6d6910b20c,Outcall,Order Related,General Enquiry,The details could have been easily updated in the app itself. ,dc754c3c-36b1-48fa-91ec-1fe1bf8d8d31,,20/08/2023 18:17,20/08/2023 18:22,20-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,4
73f8e7b5-5048-4623-962a-6fe17de7b4c1,Email,Order Related,Delayed,,fc4ae015-0246-420f-ad48-a475566701b3,,20/08/2023 16:26,20/08/2023 16:26,20-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
418af0bf-4102-41c0-bfc2-423d5c50347d,Inbound,Returns,Reverse Pickup Enquiry,,efab2083-6b38-4780-a155-2a2c0cafdd27,31/07/2023 23:24,20/08/2023 22:16,20/08/2023 22:24,20-Aug-23,HYDERABAD,Home,1699,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
c0a58516-2bed-4eff-a41d-c8d67cee393b,Inbound,Returns,Return request,,d99b2ae6-753f-4a26-b4c4-e06be4052dc8,,20/08/2023 10:25,20/08/2023 10:28,20-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
10df3286-e8ae-44cd-811c-6b0cd6e4f2f8,Outcall,Refund Related,Refund Related Issues,Wxerg fyenqcrezwcwzwxtxwccwctvzrgrcy,79ab7c1d-a331-4cd6-9ca2-4940f1b23626,,20/08/2023 08:46,20/08/2023 08:46,20-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b5a3df85-f79e-494b-bfe3-5b7a1424bd7a,Inbound,Order Related,Order status enquiry,"I am waiting whole Sunday for product delivery and no updated, and no wonder where Shopzilla is loosing customer!",49c70b0e-b4d4-43d3-8f2b-353b8b8f1204,,20/08/2023 23:29,20/08/2023 23:46,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
0f115ecd-4680-4b6b-96cf-3d27b05251d7,Inbound,Order Related,Order status enquiry,Good,bad950a9-7aef-4420-8a63-7ecfb34564a4,,20/08/2023 10:14,20/08/2023 11:54,20-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
31f6ea00-4579-4ef5-bf41-f7b4825aee9b,Inbound,Returns,Missing,Very good ,4152ccf4-e402-4d07-ac85-5524f5de9617,,20/08/2023 20:40,20/08/2023 20:44,20-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
93874a8b-e9e3-4671-9955-d2fa1a77cdc1,Inbound,Returns,Missing,,15938347-d3c7-4647-bc46-9e6874c460bf,,20/08/2023 17:27,20/08/2023 17:29,20-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
22d14181-6cbd-4711-b0fa-de3ec2e0ab07,Outcall,Product Queries,Product Specific Information,,b0483c68-f9c7-405d-9e6d-876b31d58a37,,20/08/2023 20:29,20/08/2023 20:51,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
0b888e24-907e-46a0-a378-a2946289e8de,Inbound,Refund Related,Refund Enquiry,,bcbcc829-d8a2-40ad-8d7a-8e91cd51851e,,20/08/2023 14:37,20/08/2023 14:40,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
e5121c38-b695-4e14-a0ea-fb7586cf0859,Inbound,Returns,Reverse Pickup Enquiry,"RESOLVE ISSUE AT EARLIEST, REMOVE BUGS IN YOUR SYSTEM /SOFTWARE ",9fb94cb6-4d97-4215-a091-0a905befde88,,20/08/2023 12:53,20/08/2023 20:45,20-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,2
313486e4-48f9-47e0-b0e3-4329cd27b8a8,Inbound,Returns,Reverse Pickup Enquiry,,0009ce88-83c6-45de-a7b6-e055e4efb57d,,20/08/2023 13:45,20/08/2023 13:51,20-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
3d999e92-718b-4cc6-9dd7-3f58edd74a86,Inbound,Returns,Reverse Pickup Enquiry,,06df1ca1-5943-4bec-a0e0-23e5cfc9c458,,19/08/2023 10:47,20/08/2023 13:38,20-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
ad1b4f7d-4e56-4a70-b8ee-c83be16fadd3,Inbound,Refund Related,Refund Enquiry,Excellent behavior of customer support executive,43f2f104-2b82-49d0-8cda-211ab658b462,,20/08/2023 19:36,20/08/2023 21:17,20-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
9a1ccc72-36ee-412f-9fb5-13fe4b8f9215,Inbound,Order Related,Order status enquiry,Nice ,8938ccd7-3b8d-455c-b9b1-ba6fd18be39f,15/08/2023 13:44,20/08/2023 16:49,20/08/2023 17:10,20-Aug-23,MEDINIPUR,Home Appliences,9499,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,4
dbabca47-2a30-48c8-b918-cc502fdc5bdd,Inbound,Returns,Reverse Pickup Enquiry,Very good,81243497-9683-490f-91e3-5c98ab1ebf1f,,19/08/2023 19:20,20/08/2023 06:11,20-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
e33ee904-7f78-4746-98a0-d7dddbbe4d67,Inbound,Returns,Reverse Pickup Enquiry,Amazing communication skill ?? i appreciate ,c72120e7-cb7f-480a-8b82-7c45943eec9e,,20/08/2023 10:14,20/08/2023 10:15,20-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6ef73a84-38cf-4597-b34d-be6592d26d29,Outcall,Product Queries,Product Specific Information,Customer care per batchit karke bahut achcha  ,553df572-860a-46bc-b13d-e9f24a9f794c,,20/08/2023 21:43,20/08/2023 21:45,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
5a27fa44-df52-4ce5-91d0-b8e81c838135,Inbound,Returns,Missing,,c04eef0e-25a2-4ab5-8085-2040fef104fe,,20/08/2023 15:46,20/08/2023 16:47,20-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8d774c63-3594-4cdd-add7-028dfd2bb79c,Inbound,Returns,Reverse Pickup Enquiry,,fe0daa3f-6176-4eb8-be73-736f9a7d5dde,,20/08/2023 10:41,20/08/2023 10:55,20-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
91d51189-b50b-4f48-8900-cf22a85dfbd0,Inbound,Order Related,Order status enquiry,,d2e5afd1-ff88-4341-9344-ccd1b3d40a91,,20/08/2023 18:37,20/08/2023 18:38,20-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
07359d77-7922-4fda-b6d9-748123a6c78a,Inbound,Order Related,Delayed,,069fc932-55e3-4ace-a6fd-c0b9163c3151,,20/08/2023 10:04,20/08/2023 10:38,20-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
5ae1d9ea-911d-424e-8f0d-505a36d2fb2e,Inbound,Returns,Reverse Pickup Enquiry,Ap log s acche s baat huyi ap logo n help ki but please mera parsal     or paise ane   humble request thank you Shopzilla team supported... ,96f2cb0d-045e-47d3-84ce-dfc677f6cb23,,20/08/2023 11:38,20/08/2023 11:46,20-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
7490f5ee-645e-4d50-ae05-36e75e13b1f8,Inbound,Returns,Return request,,bb609a92-e72b-4764-a9e5-7093afdebb52,,20/08/2023 20:41,20/08/2023 20:57,20-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d3c93ac8-9fec-4481-818f-f7b4785cdd5a,Inbound,Returns,Return request,,538a9e0f-5264-4890-a010-9bad2cf9c4d9,,20/08/2023 20:09,20/08/2023 20:19,20-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
f0d20330-443a-4e50-98a6-7ca5932163da,Inbound,Product Queries,Product Specific Information,,96430deb-2785-4f4c-aebf-91f9a8399aea,,19/08/2023 16:37,20/08/2023 14:47,20-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
a9c92fc3-2976-4fc4-a339-057b5c0d533b,Inbound,Returns,Reverse Pickup Enquiry,,96faed45-9a0b-4095-8834-4285920928cd,,20/08/2023 11:03,20/08/2023 11:10,20-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
e53429d3-4bd5-4d57-b919-21aa5728d451,Inbound,Returns,Reverse Pickup Enquiry,,3c5793f5-d70b-4adc-8e40-3e5ec90e9a33,,20/08/2023 11:40,20/08/2023 11:49,20-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,4
09733eef-3e11-44fb-a4f3-124cc423b19c,Outcall,Returns,Reverse Pickup Enquiry,Good service ,9370c3f2-87c8-4b9f-8f11-64d04a01005e,,20/08/2023 16:39,20/08/2023 16:40,20-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
20b7a016-d90d-4bfb-911f-507b47c2b233,Outcall,Returns,Return request,,c1bdaf96-22e3-41a1-9a30-e65bc8d32f10,,20/08/2023 14:20,20/08/2023 14:22,20-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
efb7e0b1-9fa4-4f3e-81e8-a0fac3fafefb,Outcall,Returns,Reverse Pickup Enquiry,,e7ba61fe-b0fa-4e82-84e2-90c0c57f1a69,,20/08/2023 18:25,20/08/2023 18:44,20-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
fa52d8ac-8f4a-4ece-b962-4d1ad775e757,Outcall,Returns,Return request,,9b01d961-a967-4ba8-a966-622716ecfe7f,,20/08/2023 11:16,20/08/2023 19:39,20-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8370d3e8-4f37-4898-a75f-9b47d51ca9c5,Inbound,Returns,Reverse Pickup Enquiry,,f5be0c0e-8e02-40a9-a212-996b35a83635,,20/08/2023 13:17,20/08/2023 13:19,20-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b1b03425-f30c-42e3-91d3-4990cc133320,Outcall,Returns,Fraudulent User,,005619ab-c725-4d68-9de1-c0e31a9258ae,,20/08/2023 14:45,20/08/2023 15:04,20-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ea075bfb-d61c-48b6-b4e2-5c4130f7a85a,Inbound,Returns,Return request,Very good service and nice collection  ?? ????????????,1d4656a6-d16b-4918-995f-cbe9d8eea95c,,20/08/2023 22:23,20/08/2023 22:41,20-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,4
1baeabe0-f60c-48fa-8996-5b4545763f92,Email,Refund Related,Refund Enquiry,,b915a264-66d6-47d0-81fc-53d458d74eaf,,20/08/2023 20:11,20/08/2023 20:31,20-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,4
653d75a8-c916-40e6-8cda-730aa02c37d7,Inbound,Returns,Wrong,,e37bf858-b861-48bb-95f2-0a796c5f1850,,20/08/2023 10:12,20/08/2023 10:15,20-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
871f0f0b-fa19-420c-bc68-90af01cc2c5c,Inbound,Returns,Reverse Pickup Enquiry,,18ac7d32-6807-467a-9a40-f8482a30bab3,,20/08/2023 11:08,20/08/2023 17:42,20-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
5ccad82b-8073-4383-ade0-4ab7c22d5f67,Inbound,Returns,Reverse Pickup Enquiry,Excellent Customer care service.,aaa078c4-1905-4b2b-ad06-be8efd8c5a92,,20/08/2023 18:22,20/08/2023 21:58,20-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
273cdd3c-adab-4f74-b66a-b4a6d12f0793,Outcall,Order Related,Installation/demo,,29548ee7-d487-44af-9b27-3b246900e94e,,20/08/2023 20:22,20/08/2023 22:10,20-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
1100eabc-46f6-46fe-9ac2-0b76f5daa4e5,Inbound,Returns,Reverse Pickup Enquiry,No resolution of my problem.. I'm disappointed.... tired many times . I'm fed-up now from services of Shopzilla. Customer support is also worsted. Disconnect call during calls . seriously no support.helpless,3d721eff-97fd-4ad1-bb5c-8759b4149438,08/08/2023 10:11,19/08/2023 18:11,20/08/2023 00:29,20-Aug-23,NEW DELHI,Books & General merchandise,2699,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
a17047e4-0940-45cf-8a5f-0914c33d644d,Inbound,Refund Related,Refund Enquiry,,7bdc63ef-9446-4dfd-9a44-31eb6a8360a8,,20/08/2023 10:43,20/08/2023 16:11,20-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
723452d2-7638-408d-9d59-56cc32cf6c4c,Outcall,Returns,Fraudulent User,,3329ea41-68e1-4f3b-a6f4-234f1ea972d8,,19/08/2023 18:47,20/08/2023 01:15,20-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
1b627672-cd39-454f-8134-f7833c9418c1,Inbound,Returns,Missing,,673a50dd-5036-4291-9746-54fa11c412f7,,20/08/2023 07:51,20/08/2023 07:52,20-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e883d639-4b2c-46d0-aad5-c19ee49f1d38,Inbound,Order Related,Delayed,,3eff2a8c-a92f-44be-871d-89ffa2e64a11,,20/08/2023 15:14,20/08/2023 16:08,20-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
30b5523f-778d-424f-a3c6-2be8e246cfab,Inbound,Returns,Reverse Pickup Enquiry,,a46c0e2d-df77-4dd1-b9b9-44d936cc12a5,,20/08/2023 15:13,20/08/2023 15:15,20-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
97ff4d43-2386-467e-90f6-25870aa56f67,Inbound,Returns,Fraudulent User,Good ,304b4b46-6eb6-41c8-9ef0-5ee7e5250572,,20/08/2023 16:11,20/08/2023 23:51,20-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
67ea8ca2-ff67-43db-9569-2812739f8e66,Inbound,Returns,Reverse Pickup Enquiry,,d0c4da35-cbdf-4d10-b8aa-a3197c855ddd,,20/08/2023 17:45,20/08/2023 17:46,20-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d68e532f-3c48-4c8f-bd6b-a33aeef348ac,Outcall,Order Related,Order status enquiry,,0635c209-b1fc-44a6-8dcf-2f7bef5088b0,,20/08/2023 15:31,20/08/2023 15:40,20-Aug-23,,,,,Carol Hansen,Brayden Wong,Michael Lee,>90,Afternoon,1
95311a4b-1a6d-41e3-83bc-a2c1195dc78c,Inbound,Order Related,Installation/demo,Thanks for helping me ,4e663221-16c4-4a15-baf1-015c3896699b,,20/08/2023 08:54,20/08/2023 08:57,20-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
fc71e9fb-8395-4ad2-9fe8-5d91e58f8acb,Inbound,Product Queries,Product Specific Information,,f6608e1f-95fe-4fc5-93b6-fe2cbd572477,,20/08/2023 11:36,20/08/2023 11:45,20-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bd37ed72-80b5-412e-9505-f15e2dd88c73,Inbound,Returns,Reverse Pickup Enquiry,,8b979c6a-5e79-4d99-ae6c-d0c8437d3721,,20/08/2023 14:27,20/08/2023 14:27,20-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
dc85a812-ba32-4069-9412-e4d46a994850,Outcall,Returns,Return request,Customer Care Team Is great but I am unhappy from Shopzilla Products Quality ,864b96e1-2ab0-4e72-98b2-d64b3da8bc75,,20/08/2023 20:28,20/08/2023 20:34,20-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
fad0276f-5b8c-4e4b-b3e0-6a246b11149a,Inbound,Order Related,Invoice request,,719f6ff6-703a-4dac-a5fd-6a34cf22cd05,,20/08/2023 22:32,20/08/2023 22:45,20-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
60595f22-29e1-4d68-943b-09f0a2ee7442,Inbound,Returns,Fraudulent User,,8de59328-1732-4d20-a001-c30601c1173b,,20/08/2023 12:04,20/08/2023 12:09,20-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
c8de7250-9ba1-4dd7-8c26-0a3f43526011,Inbound,Order Related,Installation/demo,,bf3a48d5-ad45-4250-a2b1-9e4729fba093,,20/08/2023 12:34,20/08/2023 12:37,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7e2e6c8e-43cf-4f82-ac2f-774bbb9a2835,Outcall,Returns,Fraudulent User,,3aa2aaa3-1dd4-40bc-9249-fd13a08838aa,,20/08/2023 12:09,20/08/2023 12:11,20-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
2de51a80-4c6d-4e3c-be5f-dd8c33572546,Outcall,Returns,Return request,Product picture see 3 perfume but receive only 2 perfume 1 missing. Customer care support was good,b07dbe67-9d32-44ef-8d2a-828a4c95528a,,20/08/2023 13:09,20/08/2023 15:03,20-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
019e014a-3b4e-437f-b837-a05292fe110d,Inbound,Returns,Exchange / Replacement,,e4dd80fb-1441-42ad-a16f-622113913716,,20/08/2023 10:49,20/08/2023 10:50,20-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
4bef9192-4064-4ff4-9c80-b0c23e540694,Outcall,Returns,Return request,Very nice ??,e87dd0c5-b8af-4386-bc35-1e955eec5d2f,,20/08/2023 13:43,20/08/2023 13:49,20-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3094f190-83d1-47a3-ad93-6d23fb75790c,Email,Returns,Fraudulent User,,206d500d-3fd6-4f98-83be-5ad9074f578a,,19/08/2023 20:48,20/08/2023 14:06,20-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
55efffd8-ae18-4e8e-b889-1f53bfdbe369,Inbound,Payments related,Online Payment Issues,,9deccaf1-544d-419e-beba-ec4bfa6611cf,,20/08/2023 19:38,20/08/2023 19:43,20-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
4468fb07-c832-4c1d-b9a1-e72d21c43faf,Inbound,Order Related,Delayed,Issue not resolve,c6234940-afc4-4027-b4dc-a948c297c657,10/08/2023 23:27,20/08/2023 23:21,20/08/2023 23:39,20-Aug-23,THANE,LifeStyle,429,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6e59309a-6f20-4031-a692-8fa0c12d91ba,Outcall,Order Related,Delayed,Good ??,8ddd2d1a-54fe-4f7d-81cf-e5547f97e6c6,14/08/2023 07:43,20/08/2023 13:40,20/08/2023 13:44,20-Aug-23,JHARSUGUDA,Home,226,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
b64aa9ea-fe97-4ade-90fb-dd14e77a88ee,Inbound,Returns,Reverse Pickup Enquiry,,440c5a58-764c-4786-84df-6285b617a32b,,19/08/2023 18:05,20/08/2023 19:31,20-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ad246fab-25cd-42b5-a59a-83d4de5548ae,Inbound,Returns,Reverse Pickup Enquiry,,a68607b9-d7d0-4df8-aa56-01b1d7353094,,20/08/2023 10:51,20/08/2023 10:52,20-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
b452ac02-9b1d-477e-ba3d-0c80b6d04e88,Outcall,Returns,Reverse Pickup Enquiry,,cb350352-53fe-4581-a8e6-616b1d07829e,,20/08/2023 10:10,20/08/2023 10:16,20-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
2c2c48c9-cddc-457f-90ae-96c69c1604c9,Outcall,Returns,Reverse Pickup Enquiry,,c46056f6-3c8d-47ea-992e-b14cde2cd74c,,20/08/2023 11:03,20/08/2023 11:03,20-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
087e29c1-d4ca-48e7-979c-c6368526713a,Outcall,Returns,Reverse Pickup Enquiry,,a4068aae-6c35-4f60-b963-0db5dd27ec31,,19/08/2023 23:08,20/08/2023 17:59,20-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
e95e8326-b74f-4d94-8c6a-786aa9f46b6d,Inbound,Order Related,Installation/demo,,7d0b2f55-e5ec-4053-acef-466c17b3110e,,20/08/2023 11:00,20/08/2023 11:33,20-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
e15515ec-2517-49a2-ab00-1d306e142a23,Inbound,Payments related,Online Payment Issues,,c728c468-6830-4e1b-be1a-fd1fee205aa7,,20/08/2023 15:41,20/08/2023 20:59,20-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,1
d8e4fc92-ca4e-4bee-b399-b8b715221b70,Email,Order Related,Delayed,,f9209bea-5d17-46e4-8308-a790d5062d53,09/08/2023 22:30,20/08/2023 10:55,20/08/2023 10:56,20-Aug-23,PUNE,Electronics,799,,Michael Thomas,Logan Lee,Emily Chen,61-90,Evening,5
97129ea3-6bd8-4530-8934-d34fab5bcfbd,Inbound,Order Related,Delayed,,e3d1cf04-22d9-4af8-9614-2ab1469a4ae0,21/07/2023 05:17,20/08/2023 18:51,20/08/2023 18:53,20-Aug-23,KAMALANAGAR,Electronics,187,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
03a41185-86ee-47b7-b6f9-bb4d49367fc6,Inbound,Returns,Missing,Best ,3461e9c6-e502-47d4-ac9d-c57ecee31505,,20/08/2023 18:49,20/08/2023 20:47,20-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
2d6df65e-6349-48b1-9ac9-af8cf3e00c59,Outcall,Product Queries,Product Specific Information,,3a8b358a-4dc8-4451-9f4d-3bbd5f53a9ff,,20/08/2023 18:29,20/08/2023 18:33,20-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
225860ea-941b-44ac-8740-b26fbfe96536,Outcall,Returns,Return request,The customer care executive has resolved my problem very quick ,b1fa2eef-53ce-4dc1-a518-eb646db9646b,,20/08/2023 20:38,20/08/2023 20:47,20-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
63d95230-c37b-43d5-8c5e-3f95d91274d0,Inbound,Returns,Return request,,76eeb1e3-c8b8-45f4-aa36-4ab9d9dbe4fa,,19/08/2023 14:50,20/08/2023 09:35,20-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,3
fd4bbfa1-c337-44c9-81b5-318c0a4f2519,Inbound,Order Related,Installation/demo,Thanks ,1eb16589-7f5c-4d0a-8055-09b359ca3599,,20/08/2023 11:02,20/08/2023 11:06,20-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
203ca4b9-0eb7-475f-8530-4453c4565e34,Outcall,Order Related,Order status enquiry,,b6351988-e1dc-48be-afe7-ffe70d62d760,,20/08/2023 11:37,20/08/2023 11:38,20-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
39499b17-cb61-4f45-94d8-11f4276d39ee,Inbound,Order Related,Delayed,,f0fd4699-a519-43ba-bc3b-b117d235ed82,,20/08/2023 18:30,20/08/2023 18:37,20-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
6b5274dd-e7b7-4796-b5ef-e90ad24e974a,Inbound,Returns,Return request,,5da5b4ac-8da0-4fd4-8f2b-4d59241c8bff,,18/08/2023 09:33,20/08/2023 16:37,20-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
8cbdfc83-d7a4-490e-9f16-ff2acf525567,Inbound,Returns,Return request,,2e63ce14-4bec-4a60-b543-3931d5d900f5,,20/08/2023 20:39,20/08/2023 20:44,20-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6e30eeb6-1359-4917-9414-75623e906e6e,Inbound,Order Related,Order status enquiry,,bdaf0326-0f10-41bd-88db-58b306b8cbf7,,20/08/2023 15:07,20/08/2023 15:15,20-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
06876f2f-575d-408d-a3e0-99131a963068,Inbound,Product Queries,Product Specific Information,Very good,41c4bd09-b5ac-442a-a012-74dc7f2c48af,,19/08/2023 20:26,20/08/2023 09:06,20-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
58f674f4-677b-4081-9f6f-dd92d279b492,Outcall,Order Related,Installation/demo,,2edbdecf-5c28-4e4b-832f-12e406344aeb,,20/08/2023 13:17,20/08/2023 21:49,20-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
efaf1279-ff4b-480d-8609-84f7058c06bc,Inbound,Order Related,Delayed,He can't able to solve the issue ,cc6001f7-8062-4a20-9fc5-1f793041dc31,,20/08/2023 15:30,20/08/2023 15:31,20-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,3
4e0c52fb-ce5e-4773-ac34-f91160a18b4c,Inbound,Returns,Reverse Pickup Enquiry,,6c6d0661-0b5b-47ab-8f85-4ed001530036,,19/08/2023 10:12,20/08/2023 10:13,20-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
5f0445d1-ae98-426b-9933-0bbddf2356f9,Outcall,Returns,Missing,,2a8ff1e2-e9d4-454c-9548-9d4517cbcb52,,20/08/2023 03:04,20/08/2023 03:06,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
9ecf0c70-4000-4440-8029-a42b9619d8cd,Outcall,Product Queries,Product Specific Information,,3ac17e6c-0648-4f0e-9427-cb3cf8914ac4,,20/08/2023 17:13,20/08/2023 22:33,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
b95c5e84-2d14-45a0-a0c6-38f2dd382dab,Inbound,Returns,Reverse Pickup Enquiry,I am impressed ,b3fa3692-91f1-405c-9079-33bca38a9708,,20/08/2023 13:20,20/08/2023 13:22,20-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
19206be7-b701-4053-be5c-9229a1bea451,Inbound,Returns,Return request,Nice,d20854d8-ffa0-475a-ab0f-8fde3ad9148f,,20/08/2023 18:07,20/08/2023 21:11,20-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
08cc9fae-be62-494a-abeb-2284fbdcfc21,Inbound,Returns,Reverse Pickup Enquiry,,9292ec2a-ddc2-49b3-a183-59b7bd86da4e,,19/08/2023 20:46,20/08/2023 00:57,20-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
10b0de13-af9a-4917-8b86-275ea895c1e6,Outcall,Returns,Reverse Pickup Enquiry,Exceptionally poor Customer Care Service. I had a harrowing time dealing with your team.,03eb94b8-975a-48c4-9bff-826ba594ddd1,,20/08/2023 16:21,20/08/2023 16:26,20-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
1637c533-7bb5-4bed-a4d4-9884b7e2f9f9,Inbound,Order Related,Invoice request,,5daa1a1c-f9f0-4680-8dc5-e23831e41b7f,,20/08/2023 16:16,20/08/2023 22:55,20-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
b626ae5e-6721-46ef-b543-6dc757ab7527,Outcall,Shopzilla Related,General Enquiry,,1fbda02a-1758-46ab-9743-8ecd6616238e,,20/08/2023 19:12,20/08/2023 19:14,20-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
de7cf686-86e6-4e10-8879-7131f319e285,Inbound,Order Related,Delayed,,60761d1a-9083-4184-8bd7-c00974c03f4f,07/08/2023 22:59,20/08/2023 08:40,20/08/2023 08:44,20-Aug-23,GUWAHATI,Books & General merchandise,258,,Michael White,Dylan Kim,Michael Lee,>90,Morning,4
3265f724-518d-41e5-9e70-ac1eaccaa995,Inbound,Returns,Reverse Pickup Enquiry,Please update return process in website. There is error occurred during I apply for return.,da003844-e220-4f97-8386-220055403510,,20/08/2023 17:53,20/08/2023 17:56,20-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
01ac33ff-1af8-4409-af38-e4550e85f414,Inbound,Returns,Reverse Pickup Enquiry,,302fd4b3-ad1c-44b3-ab95-2e847e15f13a,,19/08/2023 15:20,20/08/2023 08:40,20-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
3ed5b3f5-6552-4ddd-8dd9-ea0c8d7a7a9b,Inbound,Order Related,Invoice request,,80490172-d305-4821-bd83-390e288d438e,,20/08/2023 10:54,20/08/2023 10:59,20-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
7a10fbbc-2aa9-4594-a5bb-4e644c0efbcf,Inbound,Order Related,Delayed,,a3250d21-78c7-4fe9-b1ff-0f229117a37d,,20/08/2023 22:26,20/08/2023 22:50,20-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
09caf00b-5592-4f26-9147-9a7b42e59ae9,Inbound,Returns,Wrong,,bd7d827b-8c80-4996-a80c-fdf713375c47,31/07/2023 22:40,18/08/2023 20:07,20/08/2023 12:52,20-Aug-23,MANDI,LifeStyle,799,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
44b857fb-1417-45d9-b881-c1c3cd058386,Inbound,Returns,Fraudulent User,,5f47f4de-773b-4d5a-bc14-3853d4ab7b1a,,19/08/2023 19:43,20/08/2023 09:15,20-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ed045a00-36d3-4e33-b9c4-16db74ba4f01,Inbound,Product Queries,Product Specific Information,,348d8fc2-a6ca-4d19-acac-be140923f108,,20/08/2023 11:34,20/08/2023 11:35,20-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
5d2d2838-5a87-4562-aed8-55697253b62d,Inbound,Returns,Wrong,,9ef3f58e-1b28-470c-8826-dce72a6a91b0,,20/08/2023 11:38,20/08/2023 11:45,20-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
bebcef44-f2f0-4060-897d-1c1a9963b758,Inbound,Returns,Reverse Pickup Enquiry,,4187df22-6d92-4725-acdb-7fae050287f9,,20/08/2023 12:25,20/08/2023 12:27,20-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
393e7b96-07bc-49d8-988a-1ce6c787f617,Inbound,Returns,Fraudulent User,,670929f0-a6a8-4f7b-b0a8-251a0e2a1988,,20/08/2023 11:00,20/08/2023 11:22,20-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8bc38867-62cf-42e1-ab7a-8619d2df1068,Inbound,Shopzilla Related,Signup Issues,,fd126326-1068-4db6-b609-85183db8b192,,20/08/2023 12:01,20/08/2023 12:11,20-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
f0a9b438-6a06-4109-ae4c-a20d5465d7eb,Outcall,Order Related,Installation/demo,,a56eb663-a4b1-4717-b86f-787d68218777,,20/08/2023 18:53,20/08/2023 18:56,20-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
919f9cea-5b2e-4103-b886-a1f9f7c33525,Inbound,Returns,Service Centres Related,It was outstanding experience ,8abee31d-5ad2-4141-8670-eac7e7068df0,,20/08/2023 19:09,20/08/2023 19:10,20-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
87164e20-f726-49be-bdc1-a410ee6199eb,Inbound,Returns,Reverse Pickup Enquiry,,74032be8-ecd1-4b6c-b1bc-c26406ffbb93,,20/08/2023 09:35,20/08/2023 09:42,20-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
29b9d790-aa60-4ba0-acf9-141bcba4c3f2,Inbound,Returns,Return request,,e35cd819-758f-4210-ba4c-1758e27312af,,20/08/2023 10:15,20/08/2023 20:12,20-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1fad3c4b-f31e-4920-8642-7c040bae4511,Inbound,Returns,Reverse Pickup Enquiry,,5c0a58a9-d042-40a8-8430-e9f29003cad2,,20/08/2023 14:04,20/08/2023 14:05,20-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f7d5dca4-6c88-4940-82cc-33d3ef7e3593,Inbound,Feedback,UnProfessional Behaviour,,d266fe4b-3a45-48b7-8a9a-23234968d182,,20/08/2023 16:56,20/08/2023 16:57,20-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
c09ea3ce-c241-4fb9-9f13-42811f3ea8d5,Outcall,Order Related,Order status enquiry,,0a910b2a-bf89-404d-87ff-6627d988e697,,20/08/2023 17:38,20/08/2023 17:45,20-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
d7879b3a-f096-4694-a5be-04310e4e8edb,Inbound,Order Related,Delayed,,bb20754f-c4ea-4ea5-a2a8-e803f544c095,,20/08/2023 11:50,20/08/2023 13:02,20-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
5f0f5e04-aaee-4d69-ab96-12403e3177d5,Inbound,Returns,Reverse Pickup Enquiry,,7e8c99e4-a284-4709-baff-79c5cb90e253,,19/08/2023 23:08,20/08/2023 07:04,20-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
23101be5-ef40-4f80-8939-5c22b28ac664,Outcall,Shopzilla Related,General Enquiry,Good executive costumer ,85ab2b76-7ad5-43aa-911c-90b13e17d514,,20/08/2023 12:15,20/08/2023 12:27,20-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
b9748919-a575-4bc0-ace0-9dee62708f5d,Inbound,Returns,Return request,,a3660f6c-b981-4e26-9707-4d778378b27e,,20/08/2023 14:26,20/08/2023 14:27,20-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
b0eea8b3-3510-4219-88f3-71e0c6637f94,Inbound,Returns,Missing,Very good ,ef6d814b-5948-48c3-940b-de5607b57d9e,,20/08/2023 13:11,20/08/2023 13:15,20-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
e0fa3d8b-2425-4f7f-b83e-a57f80c9f2cd,Inbound,Order Related,Delayed,last one month we are facing the delivery issue in KANCHEEPURAM district in   kindly check at your end is there any issue at delivery agents of  Urapakkam and Mambakkam ,67757df3-35fb-4669-82b1-99f2a1cefc41,,20/08/2023 17:44,20/08/2023 17:48,20-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
5fa53ce9-13e2-4fc4-bd05-5ade03bcb99d,Inbound,Order Related,Order status enquiry,Monika it's very happy parsan ,9b6b3be7-037a-40d2-9c3d-c4760749292c,,19/08/2023 17:13,20/08/2023 07:17,20-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
b8e1bd94-314a-4e16-a52e-9c4a3656bb83,Inbound,Returns,Exchange / Replacement,,0b5ec84c-2f08-428e-8522-fdfd8cb6254c,,20/08/2023 08:28,20/08/2023 08:31,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
17dc2dd2-c763-43a0-b01a-35c4b1db3291,Inbound,Returns,Reverse Pickup Enquiry,,3ddfdc7a-5c83-4c62-9163-a64f5cc89c05,,20/08/2023 19:02,20/08/2023 19:05,20-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
1b2b00dc-8118-45d2-b8d7-23c4d40c7e94,Inbound,Order Related,Delayed,,ff97a4c7-5c43-4235-8534-6a1347e19b28,,20/08/2023 08:19,20/08/2023 09:37,20-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
ecbe81c9-3c9a-4b94-8ee0-0ac0d802ce04,Outcall,Returns,Reverse Pickup Enquiry,,ffe91db5-96ef-4566-bd24-99774b26a193,,19/08/2023 20:25,20/08/2023 02:24,20-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
6a8e3226-ac50-4d31-8d9e-965dd9779e0f,Inbound,Returns,Fraudulent User,Nice explanation very easy to understand thank you ,fc02176e-3ccb-43f0-a163-c933a6979e39,,20/08/2023 12:45,20/08/2023 12:45,20-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
ba9402a1-ac6c-4ca4-905e-c7ed78fb7bbf,Inbound,Shopzilla Related,General Enquiry,Ok,1c713578-25a0-4961-9565-04d1766a069e,,20/08/2023 13:45,20/08/2023 14:50,20-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
9be358ae-80b1-4bd3-982a-359b00796749,Outcall,Product Queries,Product Specific Information,???? ????? ??????? ?? ?? ??????? ,7e4735e1-144c-46a6-88c9-909729426a53,,20/08/2023 15:55,20/08/2023 15:59,20-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,1
ff2244f5-6181-4174-a424-d3aac8b60714,Outcall,Shopzilla Related,Shopzila Premium Related,,5d360c6e-48c3-4f67-95a5-9b3be2859610,,20/08/2023 21:17,20/08/2023 21:18,20-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
935b4171-705e-4742-b476-dfaab6801c73,Inbound,Product Queries,Product Specific Information,,ce9eaed5-56d0-43b3-8558-cf48ee66365d,,20/08/2023 22:10,20/08/2023 22:12,20-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,5
c1fba545-2b92-4b8e-b612-35ac2ed6b106,Inbound,Order Related,Installation/demo,,d81bfabd-bc3e-4ab9-809c-7b1379f98774,,20/08/2023 12:21,20/08/2023 12:34,20-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
9c0acb59-c160-4099-8910-7254e0e04fbd,Inbound,Returns,Reverse Pickup Enquiry,,91546702-f81e-406a-9b4d-ffcedbdbbf67,,20/08/2023 15:27,20/08/2023 15:41,20-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
4f3c5551-54f2-418b-a1dd-02d44af0dedf,Inbound,Product Queries,Product Specific Information,Good ,84ec92d5-67f6-4093-901b-69a97013613a,,20/08/2023 07:46,20/08/2023 09:30,20-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
ebf6c64f-4beb-4210-84dc-7a9fc7b1a048,Inbound,Returns,Service Centres Related,,e2072cca-3e0f-4ced-9c9b-ea6588f59508,,20/08/2023 09:16,20/08/2023 10:33,20-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
8e8e8d5d-272b-4f7c-a7e6-05e0318a2997,Inbound,Shopzilla Related,General Enquiry,,050dcca9-b562-4a5c-a53c-a065d86a48e6,,20/08/2023 11:05,20/08/2023 11:06,20-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f4b293d5-4136-4439-908e-c0690c2e2807,Inbound,Payments related,Payment related Queries,,0d670eb9-ed24-4321-9dca-f4aa0b952a1e,,20/08/2023 11:24,20/08/2023 11:26,20-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
aabe497b-9b81-4ae5-a722-759884e0e305,Inbound,Returns,Damaged,Please use best noise cancelling headphones with mic for better sound receive. ,c2458498-867f-4036-9839-686d7654440e,,20/08/2023 20:32,20/08/2023 20:47,20-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
6ac97a2b-e97d-4a51-bfc3-0851f0458ce5,Inbound,Returns,Reverse Pickup Enquiry,,33091119-2c46-4f89-a3b3-e4a7301cf395,,20/08/2023 10:03,20/08/2023 10:04,20-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d7db0508-25c4-4302-9d20-c53752f0d163,Inbound,Returns,Reverse Pickup Enquiry,Customer executive don't know what   trying to say and they don't know what is the process ,51962ef5-c6e6-44e5-be47-4b7d2edffc1c,,20/08/2023 22:17,20/08/2023 22:18,20-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a6b9e6f9-3a4c-47a1-b2d7-2a56827ca0e3,Inbound,Order Related,Order status enquiry,Good,8aceb618-9caa-4882-b481-73a6a2fefc13,,20/08/2023 13:06,20/08/2023 13:07,20-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
d8a16e8b-7f7c-476b-8095-534642a1a07a,Inbound,Order Related,Order status enquiry,,e3ac181b-c359-44be-be33-93376b6fb530,,20/08/2023 13:42,20/08/2023 13:47,20-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
716fd6f5-2b15-423b-a583-76e3bb589a9e,Outcall,Order Related,Installation/demo,,4ea5207e-ec37-4651-b014-a16eae63aef3,,19/08/2023 21:57,20/08/2023 05:47,20-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
bb9acbad-3be7-4b40-aec8-6bcf9365fbef,Outcall,Returns,Reverse Pickup Enquiry,,96d553a3-6990-4cbf-9371-a25a4f7869b6,,20/08/2023 08:25,20/08/2023 09:57,20-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
23e70998-5662-4f4d-aedf-e8eff5c68f5f,Outcall,Returns,Reverse Pickup Enquiry,Customer care number need to be connected immediately and resolve issues must be faster without time taken longer ,7d3e3d20-f56f-4e5e-b145-ac5ecaf3053b,,20/08/2023 15:02,20/08/2023 15:21,20-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0c0b41bd-cba2-41ad-b820-9e3aa8e96b17,Inbound,Returns,Reverse Pickup Enquiry,,e0425789-9df9-4105-a57d-c6fcd55b8aaa,,20/08/2023 10:22,20/08/2023 10:23,20-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
2fa7ede9-56fe-4758-a50f-00f8cc1d2e80,Outcall,Refund Related,Refund Related Issues,Nobody from customer support taking the issue seriously ,f3658485-aa9e-4166-8877-f74078b16872,,20/08/2023 20:53,20/08/2023 21:01,20-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,3
ba7f1ff5-a655-4491-bc38-2c9e732c2da5,Inbound,Returns,Reverse Pickup Enquiry,,727a5025-5c53-407a-a4b4-e4303eeceb17,,20/08/2023 10:01,20/08/2023 10:03,20-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
673ef2d3-0ca5-4dca-8375-ef8c3e84218b,Inbound,Onboarding related,Seller onboarding,,7afeb1e9-f6e5-4d54-a7db-bfa1b1c217b8,,20/08/2023 12:43,20/08/2023 13:34,20-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
c107f478-84e0-4b87-9231-562c0b5bab38,Inbound,Order Related,Delayed,,95bd36dc-fdd0-40fb-b8d9-57c24617bfe5,,20/08/2023 13:12,20/08/2023 15:15,20-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
fa321667-41ea-4fc7-8aa6-56d2d8c595cb,Inbound,Order Related,Installation/demo,,cfe316a8-17e5-4363-9b50-f7d7e4be03a7,,20/08/2023 09:43,20/08/2023 10:26,20-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,2
569a85fa-468a-4106-bd27-78529965cdf6,Inbound,Returns,Reverse Pickup Enquiry,,6d051d4e-6a56-435a-9d8c-4fe57c7371b2,,20/08/2023 22:33,20/08/2023 22:39,20-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
a51e3ee5-eae6-45a8-835d-a03d55939c55,Outcall,Product Queries,Product Specific Information,,fced2524-1c56-43a6-8709-a4754c4e1b9e,,20/08/2023 21:04,20/08/2023 21:17,20-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
618f9dc1-779b-44e6-ae55-d6c627e46acd,Outcall,Returns,Exchange / Replacement,,4345a82e-eaf4-4b0e-97e7-4863fc09931a,,20/08/2023 09:30,20/08/2023 09:35,20-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
76fa0f41-8d39-4eed-98fa-dd652b00d18a,Outcall,Payments related,Payment related Queries,,d921f6a1-061c-4867-b76a-6dd761350903,,20/08/2023 10:21,20/08/2023 10:26,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
4347d879-84d5-4a43-834c-1d86d9f7727e,Inbound,Returns,Reverse Pickup Enquiry,Good,18807f2d-cef2-42ca-8d63-f2eb6dfb3549,,20/08/2023 12:51,20/08/2023 12:52,20-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
61f49c24-ef0d-4e93-b41f-2b69e6925f03,Outcall,Returns,Reverse Pickup Enquiry,,d47be5fa-38e6-4fc0-ae18-004de494a34f,,20/08/2023 15:26,20/08/2023 15:56,20-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
5fddf453-5919-4b52-8689-6bc4d46457e6,Email,Returns,Reverse Pickup Enquiry,,3a446d54-867c-4f7d-a521-e45fcebfc3e8,,20/08/2023 12:08,20/08/2023 12:08,20-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
52656217-2c9a-4c71-a524-0e825415f489,Outcall,Order Related,Order status enquiry,,7881ca34-e032-40dc-afe8-fb2246b25324,,20/08/2023 23:41,20/08/2023 23:41,20-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
32e04d77-b400-49c3-ba6f-000c6993792f,Inbound,Product Queries,Product Specific Information,,47af2247-2238-45c1-85bb-8747a70834b9,,20/08/2023 17:39,20/08/2023 17:44,20-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
3a37c4cd-5258-4786-9057-116146004c4f,Inbound,Returns,Reverse Pickup Enquiry,,b8443488-e002-4353-a806-982742f86ffc,,20/08/2023 20:30,20/08/2023 21:48,20-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
b2b0d38d-0265-4fdc-9176-31812bc1feee,Outcall,Refund Related,Refund Enquiry,,ae30e106-7f58-49d2-b3a6-1e9513176d13,13/08/2023 21:54,20/08/2023 20:02,20/08/2023 20:10,20-Aug-23,SUNDERBANI,Books & General merchandise,240,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3a9e5a5e-8f3e-4de0-b545-b961103a7e48,Outcall,Returns,Reverse Pickup Enquiry,Mera ekadam wapas,806f37a9-2c3b-4bcb-970b-d00edeba1d94,,20/08/2023 12:14,20/08/2023 12:50,20-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
34539965-e160-43ff-8b6a-cdf8c619ee70,Outcall,Order Related,Delayed,,c62e0579-e8bd-4904-bed7-0fee7ce1a84a,,20/08/2023 13:01,20/08/2023 20:21,20-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
1352c639-af45-4bba-b63b-8cd16b1e98de,Inbound,Returns,Reverse Pickup Enquiry,Super ,53348f5a-4fbc-4115-a846-cf66349e8941,,20/08/2023 17:07,20/08/2023 17:10,20-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
93bac905-7a51-4a15-b5b8-e8300c1e16d0,Email,Order Related,Delayed,Executive supportive and nice person ,a85980cb-5a91-4868-83d1-d0d95a4da48d,,20/08/2023 17:01,20/08/2023 17:05,20-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
726387d7-0f08-4cac-bb53-30ca7b50c4a9,Outcall,Shopzilla Related,Signup Issues,,db798142-ab91-4955-b412-80f32206c4fd,,20/08/2023 13:10,20/08/2023 13:18,20-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
e92a83a8-541a-455d-9548-0cbd405da310,Outcall,Returns,Missing,,0ae7ff29-315e-4e5a-bf86-a301cb56a5cd,,20/08/2023 15:55,20/08/2023 16:00,20-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
342e7b81-d8b6-438e-bd71-e10be59920c2,Inbound,Returns,Reverse Pickup Enquiry,Thanks suport,c8af4fac-211a-4f4d-9c8d-9b072a191391,,20/08/2023 16:44,20/08/2023 16:45,20-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
fb519a5c-07eb-4ae9-adfd-e28305a524e2,Inbound,Order Related,Order status enquiry, Good ????N,c5cc1618-29aa-4eca-bedb-1599d46f854b,13/08/2023 00:35,20/08/2023 21:07,20/08/2023 21:27,20-Aug-23,NEW DELHI,Books & General merchandise,125,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1bbb8146-4003-4ac5-ab20-8d18cd9cae4e,Inbound,Refund Related,Refund Related Issues,,1cd8617d-821b-46a8-9910-45faebe1d622,25/07/2023 01:34,20/08/2023 17:38,20/08/2023 17:50,20-Aug-23,GHAZIABAD,Mobile,27999,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
216770cd-3110-42de-b506-8c6b2f0a1507,Inbound,Product Queries,Product Specific Information,,e4c82f53-7c8c-40e8-b78f-af1ac1c85022,,20/08/2023 13:34,20/08/2023 13:46,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
7e4c3a0e-4e56-4f11-bdbf-65fca5474084,Inbound,Returns,Fraudulent User,,db861397-5958-4777-bfc7-eab0456ca0cb,,20/08/2023 18:20,20/08/2023 18:21,20-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
4954991d-0640-4072-a1fb-22a94ddb0e69,Inbound,Order Related,Delayed,,843dc3e2-c6da-43ef-97a4-ba6b8c12a725,,20/08/2023 09:46,20/08/2023 09:49,20-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
5013b0c6-68f7-45c0-a703-9c0b77cabf45,Inbound,Returns,Fraudulent User,,0f4a5c53-8b87-40ea-9e35-a48d499f310f,,20/08/2023 11:44,20/08/2023 11:45,20-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,1
e12187af-2f63-4ef3-81fd-8e7312800c71,Outcall,Refund Related,Refund Related Issues,,101e60dd-de71-4fae-84ed-25d3eeca0e3d,,20/08/2023 12:21,20/08/2023 12:23,20-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
97299b5f-1f82-4977-bd61-49906f394da7,Inbound,Feedback,UnProfessional Behaviour,,95b22e25-dee1-4fbf-94e5-e4d3f6c44c5c,,20/08/2023 23:17,20/08/2023 23:22,20-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a8858c22-ca25-40c2-ab58-f525935b5cde,Outcall,Returns,Reverse Pickup Enquiry,,20bdda77-b72d-4c51-b7f2-b533ad29de14,,19/08/2023 18:33,20/08/2023 15:31,20-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
b4f3c4e7-0b69-4b07-a718-73fabdb97ee3,Inbound,Returns,Fraudulent User,,eb80626e-e624-40f7-a6f3-66a2cb386cb4,,20/08/2023 21:38,20/08/2023 22:24,20-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
db7fe606-fee7-4f3c-836b-cc93c49449a8,Inbound,Returns,Fraudulent User,,763902e2-ddb9-46ed-ba86-a58fd3daba79,,20/08/2023 10:47,20/08/2023 10:50,20-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
42034bf1-2dde-47b7-a09d-b1bc31c437c9,Inbound,Refund Related,Refund Enquiry,,28c63ed2-cd90-4f85-bbc5-bb644464cbb2,,20/08/2023 15:24,20/08/2023 15:26,20-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
a3c637fc-2081-45ab-9c0d-42e35fc5b42b,Inbound,Returns,Reverse Pickup Enquiry,,73bc9b8e-b446-4f4c-90dc-5a1fac3c61c5,,20/08/2023 18:55,20/08/2023 19:35,20-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
256d0f15-2b54-4eb1-9ae7-8d6d8d10167a,Inbound,Returns,Return request,Awesome behaviour ,25c0090b-5a89-4959-8d3c-1184d6039e5c,,20/08/2023 11:23,20/08/2023 12:03,20-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b23b6d02-62d1-4be0-a0d0-bdd4b7b29e05,Inbound,Returns,Reverse Pickup Enquiry,,2edc8dc2-ada1-4bbb-8984-c5211fc63397,03/08/2023 00:19,20/08/2023 10:32,20/08/2023 10:37,20-Aug-23,MUMBAI,Books & General merchandise,1699,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
ca6265cc-a6ec-4d39-895b-0ff170e13134,Email,Returns,Reverse Pickup Enquiry,,afa8224f-b05f-4d4a-965d-7ad88ea9b80c,,20/08/2023 19:19,20/08/2023 19:21,20-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
7508fc13-90b4-48e2-a1de-83f7f1ddde5e,Outcall,Returns,Reverse Pickup Enquiry,Thank u for your support ,336f65f8-2611-4caa-a51c-23cd135448fa,,20/08/2023 22:46,20/08/2023 22:54,20-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
6e41b948-668f-4a43-ba11-9d4c12364130,Inbound,Returns,Reverse Pickup Enquiry,Less time,b216f95a-7e79-4248-93bb-c43c3ce8fcc3,,20/08/2023 10:23,20/08/2023 10:32,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
d72c46bd-e7a8-41aa-876c-3e6cb29aae51,Inbound,Order Related,Delayed,Time related to deliver,f81b7ea7-144a-4521-8518-7b1f8eb5d14f,,20/08/2023 21:24,20/08/2023 21:25,20-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
1e341ec9-8bf1-4d92-8688-2b4656ec91fb,Inbound,Order Related,Installation/demo,Give a easy access to customer support,6758f828-4616-4fe7-b59e-4920b7f85775,,20/08/2023 01:52,20/08/2023 01:55,20-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
2a784fef-0910-4fcc-905c-e43cd92b8b12,Inbound,Shopzilla Related,Signup Issues,Make policies more customer centric. Fast resolution. Senoiors not available on calls with customer support,551792b7-b284-4a4f-a438-33feff8dc7c9,,20/08/2023 10:39,20/08/2023 11:02,20-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,1
0c3b7959-19fe-4c85-99e1-d096ca000a98,Inbound,Returns,Service Centres Related,Sinha ji is amazing,e4e66d36-19af-4193-aaf9-c089792009a3,,20/08/2023 21:56,20/08/2023 23:03,20-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
d6d216e6-ea29-4a05-8cfb-310cd329139e,Inbound,Returns,Reverse Pickup Enquiry,,9f7804a6-29ce-4e4a-b940-5b1f3764a68c,,20/08/2023 22:10,20/08/2023 22:13,20-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
23075923-6cab-4391-82ae-c5a80b28a70a,Outcall,Cancellation,Return cancellation,No,0263d800-9fb5-4457-ae05-b7be6125353f,,19/08/2023 19:54,20/08/2023 14:04,20-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
23c22053-78c8-4a31-ae6d-267eade11f65,Outcall,Returns,Return request,,d2a6cda4-ae1b-47a5-8fcb-4d421837565e,,20/08/2023 11:31,20/08/2023 11:33,20-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
3478731c-fa8a-4b10-b2d7-4e7532116a4e,Inbound,Product Queries,Product Specific Information,Good,edeeaa51-f115-4180-bba2-45bc3b80dea6,,20/08/2023 00:15,20/08/2023 00:30,20-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
7244e1eb-de95-41b9-a406-7849e2d5ab7a,Inbound,Shopzilla Related,General Enquiry,,e126f7e5-3f40-423d-a909-65a60ff1d490,,20/08/2023 13:03,20/08/2023 13:09,20-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
5b579ea0-8911-4403-b6dc-904b1cb2eccd,Inbound,Refund Related,Refund Related Issues,,53c3f182-c460-4551-a6cb-b8e0f0e07a2b,,20/08/2023 18:50,20/08/2023 18:54,20-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
9cc8c868-ae3e-4ea6-a4cf-436042dabc7f,Inbound,Returns,Missing,,fe2bf82c-8a08-4371-be27-4e36f4ebb3b2,,20/08/2023 21:32,20/08/2023 22:43,20-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ca55fe2b-caa0-449e-ae06-d073c5589f34,Outcall,Returns,Missing,,956b4608-b55c-472b-b87e-024899ca20bd,,20/08/2023 07:19,20/08/2023 07:23,20-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
4e896b2f-d332-4c8d-af4b-556d5043a7de,Inbound,Order Related,Delayed,,04eb5191-5c69-4748-aa37-cd90598757ba,01/08/2023 07:20,20/08/2023 13:26,20/08/2023 13:33,20-Aug-23,BAIKUNTHPUR,LifeStyle,280,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
f1c3ecd8-abc3-4f6e-a3dc-7347ba8491f2,Inbound,Returns,Fraudulent User,,c1201e9b-d086-427e-bdb9-1ab2d61aeb55,12/08/2023 23:45,20/08/2023 11:56,20/08/2023 11:58,20-Aug-23,VADODARA,LifeStyle,522,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
89a18111-0d08-406f-853f-981e0c40a054,Inbound,Returns,Reverse Pickup Enquiry,,7c7aeae9-9d9d-4b51-9fd8-d3806172bd06,,19/08/2023 23:08,20/08/2023 07:03,20-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
2824d0e9-3a90-42db-8557-dcc6df5fe229,Inbound,Returns,Reverse Pickup Enquiry,,c57df5dc-37a6-4922-b7d9-cf8bae41a1e1,,20/08/2023 20:14,20/08/2023 20:35,20-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,1
5f6befb4-0168-4a4d-aa6d-6fbac9804786,Inbound,Order Related,Order status enquiry,,3614a01e-b94a-45ed-8346-1762bbd66e8c,,20/08/2023 10:23,20/08/2023 15:55,20-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,4
9ff62116-ccb9-49a1-9714-c6402a86c795,Outcall,Returns,Reverse Pickup Enquiry,Pick the call fastly.,08dcec04-562b-4f33-8b4f-e38eb51fc203,,20/08/2023 12:46,20/08/2023 12:48,20-Aug-23,,,,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,5
8136e8c7-b847-4202-9323-53ec4c623279,Inbound,Returns,Fraudulent User,,4826377f-e27a-4243-a315-f804febe3ffc,,20/08/2023 14:38,20/08/2023 14:51,20-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
aa0dede4-a4cc-4349-9b55-3e9f178e1fd4,Inbound,Returns,Wrong,Easily make decisions with resolved my issue. Thank you so much. ,4cd7e4ac-9a3a-49e1-b62e-e99f520c4fce,,20/08/2023 18:13,20/08/2023 18:14,20-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
b9b0e701-22c4-47a0-8477-d67b9f8f8b24,Outcall,Returns,Reverse Pickup Enquiry,,ffb8bf3f-2405-411b-be43-bd9e228671cb,06/08/2023 10:57,20/08/2023 10:51,20/08/2023 10:53,20-Aug-23,KRISHNARAYAPURAM,Electronics,284,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d625fd0a-e273-4156-8727-5c65515f49ca,Outcall,Returns,Reverse Pickup Enquiry,Return and refund should be simple.,0378e155-899a-4fa7-b296-ece0384392b6,27/07/2023 11:03,20/08/2023 09:33,20/08/2023 09:47,20-Aug-23,RAJKOT,LifeStyle,1474,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
62b43c7f-6922-4eb3-94cb-e9587b4f6798,Inbound,Order Related,Delayed,,239c1f90-4f3c-4ea9-b8d4-a820ed2e0a46,05/08/2023 12:48,20/08/2023 12:42,20/08/2023 12:56,20-Aug-23,JALANDHAR,Electronics,899,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
e3c9d184-b481-40af-9d7f-ca0b2080f31d,Inbound,Returns,Reverse Pickup Enquiry,,9e8dcd88-d43e-4078-948e-5988c95196ab,,19/08/2023 13:38,20/08/2023 12:47,20-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
d4708d74-9e54-4eb9-9372-53bec41841a2,Inbound,Refund Related,Refund Enquiry,,7d8dfd62-ceef-4f3a-8326-345f4a8e0be4,,20/08/2023 08:57,20/08/2023 09:01,20-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
27b378e2-2ae9-4be1-a97a-a9773907a746,Email,Order Related,Installation/demo,good customer support bt tanima,1f7f60b8-044e-4a1a-8ac5-524ec573235a,,20/08/2023 10:02,20/08/2023 10:07,20-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
e7218b3e-1df5-4eaf-88e3-81d9a2056d86,Outcall,Returns,Return request,direct connect to customer care is required. Your Automatic option in help centre are not user friendly,4a8c0bf3-ba4d-49fb-acbb-bc3afc269042,,20/08/2023 14:55,20/08/2023 14:56,20-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
f096abf0-d99c-4436-b9eb-39747942a1fb,Inbound,Order Related,Order status enquiry,,0791735c-84c1-4280-b60d-aa70a7b31152,,20/08/2023 16:47,20/08/2023 16:49,20-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
7c34cdcf-c8ac-483a-ae11-164c98c0db14,Inbound,Returns,Service Centres Related,Good ,22c6c0c9-1563-49e3-bda0-4c6f5e8976c7,,20/08/2023 11:32,20/08/2023 14:26,20-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
fe1940a8-6ba7-42d2-b531-1f397ae8e615,Inbound,Returns,Missing,,cfd3d3da-d840-4118-b373-034c510a9bee,,20/08/2023 14:35,20/08/2023 14:38,20-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
24fb1eaf-b2f5-402e-b5f5-c806c2c85a6c,Inbound,Offers & Cashback,Affiliate Offers,,1ceb2cc7-2e2d-4899-b348-86f78f996412,,20/08/2023 12:57,20/08/2023 13:28,20-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,4
24ad1d02-0095-4295-a251-f55571b13001,Outcall,Returns,Technician Visit,,c6aa0920-e51b-40c0-a1e0-c833006a0ad4,,20/08/2023 20:02,20/08/2023 20:18,20-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
958b762c-2a1a-4b78-aa91-5fc37abe177d,Outcall,Shopzilla Related,Shopzila Premium Related,,7fc03cd3-e5dc-42a1-b129-31ad3d10bd77,,20/08/2023 21:03,20/08/2023 21:32,20-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
da98756e-7d7c-4fa8-9c49-8040d4828800,Outcall,Shopzilla Related,Signup Issues,Good ,384664a0-674c-461e-9600-ab0a5bd1adfc,,20/08/2023 09:31,20/08/2023 09:36,20-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
b6e53e7a-2d4c-42cb-9e5d-ecc81cbc0265,Outcall,Returns,Reverse Pickup Enquiry,,a554b8ee-4c7c-49e5-8a2a-d5733bc52edf,,20/08/2023 15:20,20/08/2023 15:24,20-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b7ba5e44-f4df-4f64-a063-cdb330a3b0af,Inbound,Feedback,UnProfessional Behaviour,,92487fc1-8e03-4f18-a15a-139cc279a421,31/07/2023 20:17,19/08/2023 13:48,20/08/2023 14:25,20-Aug-23,KOLKATA,Books & General merchandise,27,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
c47037b4-e438-4203-bcaa-3cd85a8b7d32,Outcall,Order Related,Customer Requested Modifications,As I changed my delivery address through customer care but my address was not change and delivered the product on the given address only.,e719cf7d-c286-4a32-900c-37c44ebfdf71,,18/08/2023 15:09,20/08/2023 15:29,20-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
c659e982-6acb-4778-9c43-a9060796583c,Inbound,Product Queries,Product Specific Information,,45ab6c88-5fbe-4008-82a5-63c9287f49f5,,20/08/2023 14:54,20/08/2023 14:56,20-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
88d4b67f-af79-4872-816c-2e5217a3fe17,Inbound,Refund Related,Refund Related Issues,,f9d9e99e-e465-4c89-a3ae-31dfd10aa599,,20/08/2023 13:17,20/08/2023 13:19,20-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
7978276d-c5d7-404c-83b5-9a1dac56ab51,Outcall,Returns,Return request,Customer service is too good ,1d2f678f-4f03-4c29-b866-be2d9cfc0332,,20/08/2023 11:52,20/08/2023 11:55,20-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
9d8aeff2-c237-4db9-8741-6aa6180b0b63,Inbound,Refund Related,Refund Enquiry,Pls callback as soon possible ,911299d4-ab9b-4bb5-94d1-19984d813dd2,,20/08/2023 19:19,20/08/2023 19:22,20-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
5502f6e0-5e4f-4292-8727-abe4d8699c11,Inbound,Returns,Reverse Pickup Enquiry,,256d11a1-dc9f-4e5e-bfbf-60b43c6fa2cb,,19/08/2023 22:44,20/08/2023 00:54,20-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
fa2580da-903e-45e1-a05e-3fb9c25d5205,Inbound,Shopzilla Related,Signup Issues,,1c51c862-d86a-4494-a5ea-cdb54c5d7185,,20/08/2023 23:47,20/08/2023 23:49,20-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3c8568cf-6487-43df-a521-9fe50c5c0b30,Outcall,Returns,Reverse Pickup Enquiry,,445b10e2-8948-4750-a1c4-c062dcc44bdf,,20/08/2023 10:16,20/08/2023 10:18,20-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
e9c0738e-d411-4b4d-9f1b-48ca76081956,Outcall,Order Related,Order status enquiry,"Please,send item on time. Previously Shopzilla delivery was in time but now delivery was too late that's why I find others from that's perspective ",e515d208-861a-4eda-9733-649682d01403,,20/08/2023 20:29,20/08/2023 20:29,20-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
ff82b88a-b612-4b5d-bc19-9f31f1876b3b,Inbound,Order Related,Delayed,,8ba89b41-76d0-492f-9140-a47be8195f7f,,20/08/2023 16:55,20/08/2023 16:57,20-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
788c956e-4739-4ef1-81cf-dfa123239d88,Inbound,Returns,Reverse Pickup Enquiry,,9ab34f8e-3b63-47bd-b17e-067cfa6bfa6a,,20/08/2023 11:25,20/08/2023 11:29,20-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
4b87c9f5-e27b-476d-a83f-5346d6a22aeb,Outcall,Order Related,Installation/demo,Not working,70a2f107-cf7b-4c9d-b839-26f3eb349a18,,20/08/2023 19:05,20/08/2023 22:14,20-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
ca3fff58-beba-4dae-bb69-dcb7825ad0ac,Outcall,Returns,Return request,,c9a331a0-c11c-46c2-b845-9a02876a6402,,20/08/2023 00:16,20/08/2023 09:14,20-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
86f8cae3-bbe2-45c3-b950-ad5f857fc7f7,Inbound,Returns,Reverse Pickup Enquiry,,b2e15e26-2ab3-445a-970a-043fa22548eb,,19/08/2023 15:11,20/08/2023 10:45,20-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
5e0f5e89-41b7-4911-9ff3-b0c113c66b12,Inbound,Product Queries,Product Specific Information,,9427608b-b315-4884-8f47-246e4b39c19b,,20/08/2023 07:24,20/08/2023 07:29,20-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
cda7937b-8693-487f-b3bf-7b9ecec2eeae,Inbound,Order Related,Delayed,,0d79f9ee-550c-41e4-90f6-46edbce5fb61,,20/08/2023 21:55,20/08/2023 21:57,20-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ac5892d9-2d09-4b11-89fa-60ba733b53a0,Inbound,Returns,Service Centres Related,Nice ,df417104-fc84-483c-b89a-81e832eaaa73,,20/08/2023 20:19,20/08/2023 20:21,20-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
f063055b-f893-496f-8b84-52d100f778a1,Inbound,Returns,Technician Visit,,097f3083-bf18-430f-8b5d-7ee4fb23dbe4,,20/08/2023 08:45,20/08/2023 08:54,20-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,4
cf7687db-8836-4134-8d21-bbecb9d12bfe,Inbound,Returns,Fraudulent User,,4b5c9ea8-5561-4a01-b171-19e1eb840030,,20/08/2023 16:52,20/08/2023 17:37,20-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ca4fe79c-3a21-4f90-b463-e2b1d870ef2f,Outcall,Returns,Return request,Good response,5c16a904-2ea1-4775-b286-b0939f535453,08/08/2023 13:15,20/08/2023 15:39,20/08/2023 15:47,20-Aug-23,BHIWADI,LifeStyle,3865,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1f108ca2-b35b-42b2-8e31-f31e1e3ec049,Outcall,Refund Related,Refund Enquiry,,ea4dd268-7d6e-48b9-8c49-b13a86770397,,20/08/2023 07:36,20/08/2023 07:50,20-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
2d8a0147-69ba-4410-ae68-fb3500cc0075,Outcall,Returns,Wrong,,f50710f3-ddf6-4a3c-af29-c56c625cde4c,,20/08/2023 12:42,20/08/2023 12:49,20-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,3
960359a3-73b9-408b-bdc1-4a3e123b0973,Email,Returns,Reverse Pickup Enquiry,,5892c97b-2b15-4655-bd9a-4e03052aa757,,20/08/2023 09:04,20/08/2023 09:05,20-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a3af8e25-9f35-4b5c-a31e-8e3475483091,Outcall,Refund Related,Refund Related Issues,My one issue is not solved over the 2 year.by the Shopzilla castomar care.and other support is ok.,0ac5614f-9269-475e-8af3-ab0b8e7cea3e,,20/08/2023 04:14,20/08/2023 04:17,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
f7824e5f-944f-451a-818f-55d9d50725b9,Inbound,Order Related,Delayed,I did not found my mother tongue  included in the language support. Being maharashtrian it's disappointing to see that 's official language is not included here.,2fd166bf-58b6-468f-a511-3e654f5c8367,07/08/2023 21:53,20/08/2023 12:58,20/08/2023 13:09,20-Aug-23,AHMED NAGAR,LifeStyle,920,,Ronald King,William Park,John Smith,61-90,Evening,5
c1afe5c3-b1b3-44b0-bfec-289dc3c19b7d,Inbound,Shopzilla Related,Shopzila Premium Related,,c2759ff8-12fa-4201-82cd-a32b4d74ab39,,20/08/2023 10:24,20/08/2023 10:25,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
30b87273-bd38-4e73-bffa-e27db78097fc,Inbound,Returns,Service Centres Related,"very disappoint service,",8d13ec5d-65e1-4e08-b9ce-5fc0266752ec,,20/08/2023 01:14,20/08/2023 02:00,20-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
9e75e071-1683-4595-a612-1707219cd453,Outcall,Returns,Reverse Pickup Enquiry,,4759fc55-ed23-4c37-ac43-0b04ed09c516,,20/08/2023 13:35,20/08/2023 13:37,20-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
823b6ca0-94ae-4f02-a461-7af90c1c0105,Inbound,Returns,Reverse Pickup Enquiry,,a0ccd3a0-5531-46c4-8384-e9dab42b23d9,,20/08/2023 15:37,20/08/2023 15:39,20-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b4895b19-bd5e-46e1-aa54-d31dcb7b93c1,Outcall,Refund Related,Refund Related Issues,,30d79f4f-60cc-44dc-a137-333bf46f8e81,,20/08/2023 15:26,20/08/2023 21:50,20-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
ea8520f2-7d7a-47b5-ac31-6b41882167fc,Outcall,Product Queries,Product Specific Information,,b8298f54-a7f0-4aec-a0ba-cf6152a0a4ca,,20/08/2023 08:34,20/08/2023 08:36,20-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
be5efc57-ddbc-41b6-83a8-7c11439284f3,Inbound,Order Related,Installation/demo,,96281b9a-23ba-4f14-ac91-182db86a189c,,20/08/2023 14:21,20/08/2023 14:29,20-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
31c7fad9-831d-4259-9d06-7e3aac9460ea,Outcall,Refund Related,Refund Enquiry,,31a0c22f-5bd8-485d-90dc-a83ba77eb73f,,20/08/2023 23:42,20/08/2023 23:46,20-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
41d07e0f-0ab5-44bc-84ae-de3c2046bdab,Inbound,Order Related,Delayed,,dc63650e-99de-4961-8e96-471b4a5d3164,,19/08/2023 11:43,20/08/2023 00:59,20-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
bd834587-308a-49f6-b077-416b7e9da382,Outcall,Order Related,Installation/demo,,e226e382-e7bd-48ae-87b9-0f6af62debe4,,20/08/2023 15:19,20/08/2023 15:28,20-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
085c0277-e7c0-4ca3-bd31-a446c8baf107,Inbound,Order Related,Order status enquiry,,1c6024c9-bf38-4a7e-800a-dc37a09f927a,,20/08/2023 15:13,20/08/2023 17:07,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
b82f82f1-d139-4b07-ab97-13d08050041b,Inbound,Returns,Return request,She perfectly solbed my problem and thanks for Shopzilla rapport ,9801636c-823b-4d3d-9db4-247afb6d0eb0,11/08/2023 09:06,20/08/2023 12:15,20/08/2023 12:21,20-Aug-23,NAGAON,Electronics,999,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
6e088b7f-d5a3-4e7f-87fb-12c84d7e74d1,Inbound,Returns,Reverse Pickup Enquiry,,a61289dc-810e-4d08-a208-4f17c29e71e3,,20/08/2023 07:42,20/08/2023 08:32,20-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
b8fb446d-08f0-4c62-9171-18f4b52e85e5,Inbound,Returns,Fraudulent User,,06fed924-50fd-4d6d-bb60-3a0160867f30,,20/08/2023 19:03,20/08/2023 19:05,20-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
809b68f7-bf15-49e3-b7c6-30390edd78f1,Outcall,Returns,Reverse Pickup Enquiry,,5cc72e02-b7ee-4c14-a122-85bd6ad847a6,,20/08/2023 10:02,20/08/2023 10:07,20-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
e8f94b00-202b-4fe6-9955-fd862f237c21,Outcall,Returns,Reverse Pickup Enquiry,Thank you for solving problems.. ,3ce9c52f-d11b-4027-84aa-f6da137c3806,,20/08/2023 12:25,20/08/2023 12:30,20-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a511e5f3-3e15-4328-ba45-044480910344,Inbound,Returns,Exchange / Replacement,,7ee3200f-9ca1-4465-a21b-4b41753ad0ba,,20/08/2023 09:29,20/08/2023 09:30,20-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,3
d803a2b2-39f6-4eb1-83eb-4f9dc2f276fc,Inbound,Shopzilla Related,General Enquiry,Good,31fae965-9b7c-4e44-a0f9-f60ca1572c34,,20/08/2023 18:52,20/08/2023 18:57,20-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
07a133d1-bd1b-406f-b7cb-0bbb3d016e9a,Inbound,Order Related,Invoice request,Cheated by Shopzilla and going to raise a case in consumer court with proofs and evidence,1f29cfa5-b6ba-4ce4-8adf-f6b4ff68de0a,,20/08/2023 18:53,20/08/2023 18:59,20-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
d1bcceff-db52-4cdd-a822-6652068fdf6c,Outcall,Order Related,Order status enquiry,,4549cbfc-b962-4594-800f-de0d20ca28bc,,20/08/2023 21:49,20/08/2023 21:50,20-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
553baa6f-2194-45dd-9e12-059b1f63ee39,Inbound,Returns,Return request,,d8c331da-89ed-4a26-af7a-390363795db7,,20/08/2023 14:29,20/08/2023 14:46,20-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
bae3adfb-bf75-4a3b-98c5-8edbe1833fb0,Inbound,Returns,Return request,,1cf7dd4c-921d-4740-beba-b37df5212c35,,20/08/2023 13:52,20/08/2023 13:59,20-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
85c7887e-39ee-4d39-a640-22df4974a717,Inbound,Returns,Wrong,,5585f774-7bbf-42f8-bd4d-3b65b5e04580,,20/08/2023 22:16,20/08/2023 22:24,20-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
17d670bd-b60c-4cb2-83ee-1efb9e64bef1,Outcall,Returns,Service Centres Related,Thank you for supporting please solve this issue really thanks ?? you,791c1ab9-c7e5-4a0b-8473-68a3ee49e475,,20/08/2023 22:05,20/08/2023 22:09,20-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
e0668455-03df-425f-a81f-d77fffeeda68,Inbound,Returns,Reverse Pickup Enquiry,,f4088eef-6866-45cb-a70b-faad18946f56,12/08/2023 09:43,16/08/2023 21:23,20/08/2023 09:05,20-Aug-23,ALLAHABAD,LifeStyle,2739,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
236facec-b516-46f2-b2bc-4ff5732955c0,Outcall,Returns,Reverse Pickup Enquiry,,0c3d25ab-7316-49ac-a2c2-71befe378aaf,,20/08/2023 11:39,20/08/2023 11:48,20-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
161b8fed-b3f7-4c87-84e5-7cedc1d8b3e6,Inbound,Shopzilla Related,Account updation,,11f68c4a-da6a-46b4-a2b4-2a1cb8242df7,,20/08/2023 23:07,20/08/2023 23:09,20-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
59183e62-7a42-48fd-ac3a-0b50138d35cc,Outcall,Order Related,Delayed,,d29c3544-c595-45ee-9081-2eae4cc58699,15/08/2023 13:33,20/08/2023 16:24,20/08/2023 16:25,20-Aug-23,MUMBAI,Home Appliences,1399,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
cfa55bb9-bdc4-46ec-bd45-5014a2b7813b,Inbound,Returns,Reverse Pickup Enquiry,,a09def99-3cb4-42d0-bc61-a1cc62894923,,20/08/2023 18:43,20/08/2023 18:44,20-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
a0eda6b3-e7df-4af6-9432-4d6580be6072,Inbound,Order Related,Delayed,,8c99ed31-fff3-43da-91ff-a7fdf2a5c296,09/08/2023 06:30,20/08/2023 13:44,20/08/2023 13:51,20-Aug-23,FARIDABAD,Home,103,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
e7ad13df-4f84-40f4-89c7-ce8217e5312f,Inbound,Returns,Reverse Pickup Enquiry,,e1f551d0-b525-4d7f-8b44-38c49bb37f46,,20/08/2023 10:43,20/08/2023 10:49,20-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
2a65d44b-1ad0-4d05-b65d-2fb18d9c8aad,Inbound,Returns,Reverse Pickup Enquiry,,18ceeecc-ac06-4894-a10f-6cb3591ee146,,20/08/2023 11:26,20/08/2023 11:36,20-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
8ebbd23c-c920-426b-aa36-a3038c67ea53,Inbound,Returns,Reverse Pickup Enquiry,Make some esay returns,6d005587-02a7-464a-8c0e-ea42b15e92f6,05/08/2023 19:30,20/08/2023 13:21,20/08/2023 13:24,20-Aug-23,DEHRADUN,LifeStyle,899,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
e9f6012b-a2d5-4452-84fd-c765af3ddd65,Outcall,Returns,Reverse Pickup Enquiry,Should reduce customer support call waiting time ,044bfb4e-2d0e-4646-bac3-99309652206b,,20/08/2023 12:52,20/08/2023 12:56,20-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1404a28c-9da7-4368-a748-c02c0d473345,Outcall,Returns,Return request,,564a7d1d-3b8c-41f5-8d45-5d6950ff957e,,20/08/2023 21:54,20/08/2023 21:57,20-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
7c72d416-56a6-4ed1-9d0b-e52d575eaa5a,Inbound,Returns,Reverse Pickup Enquiry,,95e01b0b-7989-4bdd-a054-8af15aec464b,,20/08/2023 17:33,20/08/2023 18:03,20-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
2c390290-d1a4-4652-8a97-7ae7f5f00b82,Inbound,Returns,Reverse Pickup Enquiry,Good service,efb4986c-feb7-4b05-ba2f-4e0b602b11fd,,20/08/2023 19:00,20/08/2023 19:24,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
297124e7-941c-4679-b717-1c07e7f8330b,Outcall,Refund Related,Refund Enquiry,,ed4afb6b-ef24-4662-af8e-9cb8839c715c,,20/08/2023 11:38,20/08/2023 14:03,20-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
51f14dc2-31e6-4c70-b221-c8c5bd27b135,Outcall,Returns,Reverse Pickup Enquiry,Always Respect All Person ,905ad4fd-696f-425d-b74b-ad9fe731bf8c,,20/08/2023 09:04,20/08/2023 09:06,20-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
86de8aa8-698c-4bd0-9886-8cea483d65ff,Inbound,Order Related,Installation/demo,,8ab39693-9017-4a25-963d-aa9f2f026600,,20/08/2023 18:47,20/08/2023 18:55,20-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
250ad5a0-f72b-46d9-9a0e-1da3cf8f70e7,Outcall,Returns,Return request,,d450763b-46fa-4e98-a1be-1145cb250f14,,20/08/2023 19:07,20/08/2023 20:36,20-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ce75d246-a2e6-4c55-ac11-6f0f029d1501,Inbound,Returns,Missing,,c5244363-6f87-423d-a2d0-b118a921983d,,20/08/2023 18:43,20/08/2023 18:49,20-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
38ca5ecb-6d2e-4796-bf2c-780186146eca,Outcall,Returns,Service Center - Service Denial,,e9314dae-9bff-4071-909d-d5758cd99f74,,20/08/2023 13:36,20/08/2023 13:42,20-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
555964a3-1f17-462e-8d94-e704f0c5aa7d,Inbound,Cancellation,Return cancellation,,a959327a-db6e-4581-8fc4-0b79b152cdf5,,20/08/2023 19:07,20/08/2023 19:12,20-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
422aba7c-5a7f-453d-89bc-a75529debabf,Inbound,Returns,Wrong,Shopzilla eak scam h froud h ,6c711373-5b3d-4ebe-9a0b-d97aa324b936,09/08/2023 06:47,18/08/2023 20:48,20/08/2023 08:41,20-Aug-23,AZAMGARH,Electronics,1197,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
e8f1b0a5-cc9d-49d9-b711-91bd01c05c1a,Inbound,Order Related,General Enquiry,Fraud done by Shopzilla. Received an invalid spotify premium redeem code from Shopzilla,fd71f740-8df3-4ba6-a18b-1349c25cae9b,,19/08/2023 22:34,20/08/2023 23:27,20-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
e27807e6-48c8-4a7d-9dd7-cac7902dadef,Outcall,Order Related,Order status enquiry,,afcd99f7-4d5a-49b0-b19a-966b0274d1c7,,20/08/2023 07:24,20/08/2023 07:27,20-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
d6bff2b6-27bf-4c02-beb8-7ac530ddeaf0,Inbound,Returns,Fraudulent User,,7514f8da-fd0c-4cbb-b24d-fad35174ddfb,,20/08/2023 13:38,20/08/2023 13:41,20-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
0b6443e5-4663-4a3c-9679-7dd443e624c5,Outcall,Shopzilla Related,General Enquiry,Good very good ????,2b5e60ce-e679-4896-9e5b-9f5f69b11b61,,20/08/2023 22:27,20/08/2023 22:57,20-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
4bc28817-67d6-416e-b38d-27bb6211748c,Inbound,Order Related,Installation/demo,,074d8177-150a-4eaf-b303-9774fc1564e2,,20/08/2023 23:36,20/08/2023 23:40,20-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
77b566c5-1c95-4abd-86c3-2376688db0cf,Inbound,Order Related,General Enquiry,,7afd480c-196b-460e-ac72-baa2280909ca,05/08/2023 22:23,17/08/2023 18:35,20/08/2023 23:53,20-Aug-23,MANDVI,Electronics,193,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
86a363b0-dafd-449c-adf1-31b1060afb55,Inbound,Returns,Reverse Pickup Enquiry,,3378219e-60b6-4dee-9735-f6bd3f676128,,18/08/2023 16:46,20/08/2023 03:42,20-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
b1b9e5fe-3173-4fca-83dd-feb9c775b1aa,Outcall,Order Related,Seller Cancelled Order,,52f9a5d2-2e9c-4ee2-b060-bb388c9260cb,,20/08/2023 11:15,20/08/2023 11:19,20-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
bec93805-2872-4ca6-9065-f7cc7c14bb33,Inbound,Order Related,Installation/demo,,282f02b9-fb90-40da-9446-47ad81cd41c4,,20/08/2023 11:50,20/08/2023 11:52,20-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6a977651-1c60-483b-b980-67ff04374117,Inbound,Order Related,Delayed,Mam wo so polite & nice person. She was able to understand my query very well. ,090b90b5-7407-4b70-bc67-db60d50cfbc8,,20/08/2023 09:22,20/08/2023 09:25,20-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
7b98c4c2-76cf-4e01-b21c-7f9411a10a1a,Outcall,Returns,Return request,Good service,4f983bfb-a106-4122-bf16-bb7f8d86b118,,20/08/2023 22:59,20/08/2023 23:28,20-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
dc20e4bb-8335-46b5-acd8-d9c75c8c3438,Inbound,Order Related,Installation/demo,,1642a78d-6241-47f0-975a-490bac09d2c8,,20/08/2023 22:21,20/08/2023 22:33,20-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
fbb6298c-0f17-4d78-b1ac-24280c43706f,Outcall,Returns,Missing,Missing ,898a4453-bdcf-450f-8879-32a61519a26d,,19/08/2023 06:34,20/08/2023 05:38,20-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
d67d55bc-e5dc-4ed6-a372-637f56fa3b89,Inbound,Returns,Reverse Pickup Enquiry,Happy,f34c8919-e2f1-4444-a067-68a4d20e6d71,,19/08/2023 14:41,20/08/2023 20:19,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
c76b9b00-3e9d-4565-91e0-d056f6d23933,Inbound,Order Related,Seller Cancelled Order,,91af2fbe-cf1d-49ca-a1db-5a2e42e62d6e,,20/08/2023 10:37,20/08/2023 11:17,20-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,4
0f0b0b0e-1ddb-4d40-a1dc-f4df879fb2f3,Inbound,Payments related,Online Payment Issues,,fcd28beb-f772-4bc9-aa61-eac018454831,,20/08/2023 15:32,20/08/2023 15:34,20-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
9d4c8acb-4f09-4ae1-87b6-9992e78fbf4b,Outcall,Returns,Reverse Pickup Enquiry,,c87b5b5b-163a-474b-987d-5ba04dbd371d,,20/08/2023 22:39,20/08/2023 22:50,20-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
6aa10c7e-e28a-4307-bc13-2cb7343db166,Inbound,Returns,Return request,,efdf62e3-dfa1-4e82-9ec4-b0513086ea28,,20/08/2023 09:57,20/08/2023 10:02,20-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
d52c4417-32e0-4665-ad91-9d860a8ed0fb,Inbound,Returns,Return request,,22c916ae-6063-4bce-9289-bb2a846b7b43,,20/08/2023 11:25,20/08/2023 11:31,20-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
209e446b-db09-4606-99b7-a25bc3c0c33c,Outcall,Order Related,Order status enquiry,,427c2fc6-0114-4f70-9d90-f03ae52d3d2b,,20/08/2023 13:03,20/08/2023 13:05,20-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,3
4209e828-573f-4366-b3a1-743a4e269d64,Inbound,Order Related,Invoice request,,2a4308f2-0eef-4446-b23d-e1218d61dcad,,20/08/2023 21:05,20/08/2023 21:11,20-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
b724facc-0ed8-4396-b6ad-635d78853872,Inbound,Returns,Missing,,9f4deff3-8e53-4795-9e02-bea9e94970ba,,20/08/2023 13:51,20/08/2023 14:44,20-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b7b4a38c-96ca-41bc-a9a0-8d9ae0e131b9,Inbound,Product Queries,Product Specific Information,,bb4b7198-7f99-49a8-9467-27ce17f0dfd4,,20/08/2023 10:52,20/08/2023 11:19,20-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,4
2f744695-4311-4c57-ba86-e1290cae10ed,Inbound,Order Related,Order status enquiry,Good,29fa8a51-c10d-4c23-8fd4-072f22566311,,20/08/2023 23:09,20/08/2023 23:25,20-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
567744d9-0e72-44b1-842d-61b7e3fd5427,Email,Refund Related,Refund Enquiry,,bb8a8527-7540-48cd-880c-1003f95e6dfc,,20/08/2023 09:29,20/08/2023 09:32,20-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
849ec81a-6900-462f-8abc-4226c06017e1,Inbound,Order Related,Delayed,,5c531874-2735-460f-9869-ae6aa3fb4288,,20/08/2023 13:17,20/08/2023 13:17,20-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
e087ffcd-c406-4fa8-a2ce-fa861f89253b,Inbound,Returns,Fraudulent User,,84d2465e-50b3-4eaf-915f-c9a48a9d33bf,,20/08/2023 21:44,20/08/2023 21:52,20-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
3d7b7315-c45e-4d56-bfe1-f8e1992a9dbf,Inbound,Returns,Wrong,"Sir,   se   to jo delivery boy cheat   delivery boys/agents k rules strict kiye jaye because mene aapke platform se AC & shoes order kiye jinke model/ products change aaye gye or me office tour pr hone k vjh se timely model/product type check nhi kr paya so kafi lost hua so delivery agent   check krke hi item delivery krna chahiye jiske regarding strict role ho ",bce6eb0b-dfab-40bd-8a36-fe58716cd4d0,,19/08/2023 08:07,20/08/2023 12:46,20-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
4fead08d-b681-4a6b-bfaa-fc0e7fe43a03,Inbound,Returns,Reverse Pickup Enquiry,,5374becb-eec8-442b-bbca-13d9a6d28b25,,20/08/2023 00:03,20/08/2023 13:32,20-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
e05ee18e-a15e-45cb-b89e-3595ca8dc74b,Inbound,Returns,Reverse Pickup Enquiry,Excellent,d0f80f2b-f353-4701-a4a0-842b17a03da8,,20/08/2023 14:34,20/08/2023 14:47,20-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
87781ac3-c4ee-4773-ac55-559815046e3f,Outcall,Order Related,Delayed,,5691dc61-1c43-40fe-bc84-6e2d2186ba12,,20/08/2023 07:02,20/08/2023 07:04,20-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
e5d90292-3dd4-4b69-94f1-352425624aa0,Inbound,Shopzilla Related,Signup Issues,Good,607d4417-337a-4c3a-b8a8-13ea36fde1ea,,20/08/2023 11:45,20/08/2023 11:46,20-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
24772819-2583-4405-bb38-6f76c57c5ff7,Inbound,Returns,Missing,,2c080ddb-4a75-4e02-b337-eb89f25b47d5,,20/08/2023 18:15,20/08/2023 18:20,20-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
b9c55050-bc39-42d0-b460-f99585d64b3e,Inbound,Order Related,Order status enquiry,,2f879278-d1d3-4de0-86e1-28e80bc02f35,,20/08/2023 23:37,20/08/2023 23:38,20-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
fa70465e-334c-49df-bb18-be495a2305d2,Email,Returns,Service Centres Related,Better speaking ,e3ebdbd5-bdf9-4e1b-8c2c-2d709206e58b,,19/08/2023 23:55,20/08/2023 00:21,20-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
914bffc7-7a42-491f-ab2b-39f081507294,Inbound,Product Queries,Product Specific Information,i want my refund today,e6baefc4-351a-4683-9571-de7e9838c551,,20/08/2023 13:24,20/08/2023 13:33,20-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,3
3896cefd-fdee-4693-b497-9ffc31055192,Outcall,Order Related,Order status enquiry,"I have raised many times my replacement related issue but six and seven times castamer care executive not raised properly my complaint against defective, damage,used and another product delivered product. Always accepted my replacement issue but not resolved yet delivery agent comes many times but refused to pick up the product.",3e70730a-7607-465a-9cbf-15917483c90e,,20/08/2023 17:40,20/08/2023 19:48,20-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
ad296dbb-a529-4ad5-b0fa-6d375ef5eec2,Email,Order Related,General Enquiry,I want my refund,183f8bbf-fa2a-47ae-8c9a-f2c326f0d932,25/07/2023 11:58,20/08/2023 17:13,20/08/2023 19:04,20-Aug-23,GUWAHATI,Electronics,1999,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
c5864673-ed57-4244-95be-7740b538ae9c,Inbound,Order Related,Delayed,,f9011f17-e38a-4371-ba2c-5e3c4afab27b,,20/08/2023 08:52,20/08/2023 09:02,20-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
a7883c70-731c-4ba0-82eb-b915a7aaaad0,Inbound,Feedback,UnProfessional Behaviour,,0760ff76-34df-4930-9511-01450ab3b857,,20/08/2023 19:45,20/08/2023 19:47,20-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
3b5ba70d-ac08-45da-b629-e0bb33b76891,Outcall,Returns,Missing,Super service ,31f014b7-aeff-412d-b7f1-0905ed5bd825,,20/08/2023 12:27,20/08/2023 12:38,20-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
040bdd9b-084a-4cb7-9a7c-c430613e9571,Inbound,Product Queries,Product Specific Information,,f09d230a-bf32-4c1c-9739-c59e6c515a99,,20/08/2023 16:10,20/08/2023 16:11,20-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
44d71c6a-6e11-48d5-83c1-f7aeda4fc14d,Inbound,Order Related,Delayed,,2e7e990b-8a7d-48cd-a7b9-51d9cb7be195,,20/08/2023 18:27,20/08/2023 18:30,20-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
01d96c51-70ea-4310-a40a-619aa7c24692,Inbound,Order Related,Order status enquiry,,e82a914e-f3da-43f1-bf63-1734eb7734ee,22/06/2023 08:18,20/08/2023 12:21,20/08/2023 12:51,20-Aug-23,NALBARI,Electronics,969,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,1
c6f8900b-125c-4e8a-93bd-e7803b87a8d6,Inbound,Returns,Reverse Pickup Enquiry,All good,4bc4b7e0-8779-41a0-8011-9a898b7afc8b,,20/08/2023 17:47,20/08/2023 17:56,20-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
23163965-5f96-4b5d-8ed1-31289986b598,Email,Feedback,UnProfessional Behaviour,,f4426aab-0ff7-455c-92ab-dfdb20359628,12/08/2023 21:09,20/08/2023 10:21,20/08/2023 10:22,20-Aug-23,PATNA,LifeStyle,257,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
17256dc2-5427-460b-a65d-44755338cfc0,Email,Order Related,Delayed,,2aebfe19-9a19-4073-a528-baf5b8bf43b7,,20/08/2023 13:46,20/08/2023 14:50,20-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
8136cfe7-cb49-423b-9098-a59fde4512ed,Outcall,Returns,Reverse Pickup Enquiry,,545dc67e-4d88-45ca-9b33-ce9ddeae8661,,20/08/2023 10:35,20/08/2023 10:40,20-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
8e5e46fc-dc0e-4f3c-a632-d9598e758b56,Outcall,Returns,Reverse Pickup Enquiry,Good ,1663a4d6-6056-428c-9ec6-880edddb6a33,,20/08/2023 11:07,20/08/2023 11:11,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
3aafcc6c-9945-4d86-a45c-c6d041986509,Inbound,Returns,Return request,Plz My replacement fst,9bb4b415-d89c-4931-95e8-46f35c00b1fb,,20/08/2023 17:52,20/08/2023 17:55,20-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
86fcd126-4f3a-4e4b-b7a7-4c89d5f0a32a,Outcall,Returns,Missing,,ec846b64-28e7-42c2-a98e-2ebc63c1b1d1,,20/08/2023 19:07,20/08/2023 19:16,20-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
3b2b122b-1d50-44a0-9c37-20890ef9a507,Outcall,Returns,Wrong,,d1062840-8e52-4ad4-8b61-960087a47053,,20/08/2023 20:18,20/08/2023 20:20,20-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
550ccda0-5a3a-4494-8799-7c311e484467,Inbound,Refund Related,Refund Enquiry,,28d1eb74-3990-477b-a566-31c1049c2175,,18/08/2023 13:00,20/08/2023 00:08,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
4b859b04-dfaf-4edb-8560-a100f5a8ab96,Inbound,Returns,Return request,,1bc34f11-719e-458a-a373-8bb52454952b,,20/08/2023 11:26,20/08/2023 11:27,20-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
79de7f92-9ff8-4767-895b-970c1b0a21d8,Inbound,Returns,Reverse Pickup Enquiry,,5b18e915-ab1e-45d0-93a4-543ba37492e8,,20/08/2023 10:07,20/08/2023 10:09,20-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
223b0708-d3a5-4024-8313-a4fb6fb42084,Email,Returns,Wrong,,886cfa44-0679-44b7-965f-6ed913b1dfbb,,20/08/2023 17:00,20/08/2023 17:14,20-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
a737230b-5c21-416f-a273-31ffb6a14720,Inbound,Returns,Reverse Pickup Enquiry,,81e5c7d6-be89-4a0b-99d2-d0d45adf9f5e,,20/08/2023 11:26,20/08/2023 13:00,20-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
7199d8ec-7f9f-4aff-a98b-8b8c3fd202ed,Inbound,Feedback,UnProfessional Behaviour,,5222a22d-87f9-4cbe-affd-e1ceb55ab39e,,20/08/2023 10:15,20/08/2023 10:20,20-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
678907dc-fc24-424c-aba7-cca8b9448b47,Inbound,Returns,Service Centres Related,,af48e5bd-3cd5-43e7-b4d1-3864c03544f2,,20/08/2023 11:26,20/08/2023 11:28,20-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e4094b1a-9d3c-4c65-81e9-623d1c5e9ccb,Inbound,Order Related,Delayed,,abc919f2-069e-4f48-9034-cd916d538474,04/08/2023 19:10,20/08/2023 00:51,20/08/2023 00:59,20-Aug-23,MUMBAI,Books & General merchandise,724,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
d1df17ce-a57e-4b4e-8b5b-d6efdc4f33f9,Email,Order Related,Delayed,,c586ad68-ce1d-4684-9d19-8a7743b54d3b,07/08/2023 09:47,20/08/2023 10:05,20/08/2023 10:06,20-Aug-23,SHIMLA,Electronics,179,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
677d1b54-0538-453f-94f3-0b3c20403a31,Outcall,Returns,Technician Visit,,ae3edc6a-17bb-452a-82b3-db7f2f747ecb,06/08/2023 09:47,20/08/2023 10:46,20/08/2023 12:49,20-Aug-23,BARASAT,Electronics,1499,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
3b36df73-a255-4bf2-aeae-ea53a39990bf,Inbound,Order Related,Order status enquiry,,6523d959-15e7-4616-85b4-40d99353deed,,20/08/2023 13:39,20/08/2023 13:39,20-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
8feb7666-2fca-49be-b2d9-b1da3ea6a1f5,Outcall,Returns,Service Centres Related,,35589ddd-7a19-4526-b2b7-32c82e4bea45,,19/08/2023 21:30,20/08/2023 07:23,20-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2b763994-6aca-4b97-ba49-b89b81fc6ed9,Outcall,Returns,Reverse Pickup Enquiry,Good ,b14461d7-268e-4abd-8eba-1039016e1589,,20/08/2023 11:59,20/08/2023 12:00,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
ba09f8a2-e6d9-4b71-b365-b99c6218515a,Inbound,Order Related,Installation/demo,,8463f3ef-235e-47ad-a09b-24bd04879fe3,,20/08/2023 16:15,20/08/2023 19:00,20-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cec2c311-c7d1-48b7-bf34-356c4dbea020,Inbound,Order Related,Seller Cancelled Order,,9b25c75b-93d0-4147-8c65-1577c6b74f84,,20/08/2023 05:57,20/08/2023 07:01,20-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c82d79e0-0414-45dd-a257-92e95c8f54b2,Inbound,Returns,Fraudulent User,,201d106d-7b0f-484e-ac22-063e781c0753,11/08/2023 10:27,20/08/2023 13:26,20/08/2023 13:59,20-Aug-23,GURGAON,Electronics,5446,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
c75b6272-1d79-4028-bb5f-ef2fd1d83415,Outcall,Returns,Wrong,,051cfa8a-979c-48c1-85eb-263409c8868f,,20/08/2023 11:41,20/08/2023 11:43,20-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
f1690087-ed46-430a-883f-cd0fef4c9f35,Inbound,Returns,Reverse Pickup Enquiry,,4800fa8e-2de2-478c-8011-140f46d35606,,20/08/2023 12:44,20/08/2023 12:45,20-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
69c2f579-3486-40f4-bc37-1e2d542711d0,Outcall,Returns,Reverse Pickup Enquiry,Very good ,618b172f-109c-45c5-9112-ed787c307a7f,,20/08/2023 19:09,20/08/2023 19:10,20-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
216d8263-96b4-4ebf-99e1-cd967bd01d0c,Inbound,Returns,Fraudulent User,,bcd4cd9a-95dc-4bee-8ee5-0a5d5fa6d19a,,20/08/2023 12:48,20/08/2023 19:01,20-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
49e0840e-d3ba-4f82-be86-b32aeb4b18cf,Outcall,Order Related,Delayed,Make policies change on products,96c71b35-bad6-4958-8810-766bcf369ddf,01/08/2023 20:11,20/08/2023 09:54,20/08/2023 09:57,20-Aug-23,HYDERABAD,Books & General merchandise,1396,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
668f61d1-8fdf-4754-898d-510eedbe00ba,Inbound,Returns,Wrong,,f91aa52c-5a57-4205-b97f-c6a8e35786b6,10/08/2023 18:22,20/08/2023 15:56,20/08/2023 15:57,20-Aug-23,PUNE,LifeStyle,682,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
3afe69a4-50bb-46cc-92ab-b2992fe58e32,Inbound,Returns,Reverse Pickup Enquiry,,4e8c1430-34a6-4034-b674-c2f7923571ef,,20/08/2023 09:09,20/08/2023 09:11,20-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
d91cd381-7924-4612-88f8-648eee9c9c91,Inbound,Returns,Reverse Pickup Enquiry,,bac40db4-4cb7-4742-b579-a605d509f23c,,20/08/2023 15:49,20/08/2023 15:52,20-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
1e4d9e6b-bfcc-420d-8112-b5a081d1e8bb,Email,Refund Related,Refund Enquiry,Nice aunty,444f5f39-77a3-4f50-80b5-09e5e568408e,,20/08/2023 18:05,20/08/2023 18:07,20-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
59de07b6-87cf-47f3-9042-4298a40a7e9e,Inbound,Shopzilla Related,General Enquiry,Over all good job,089b5475-5830-447b-b4ab-270f5a7f6408,,20/08/2023 08:57,20/08/2023 09:06,20-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
83ce5ce5-78e1-4595-baa8-bfc2319f9475,Inbound,Returns,Reverse Pickup Enquiry,,cfeec705-c398-40fa-882c-cc97280c3e20,,20/08/2023 09:09,20/08/2023 09:12,20-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
c73af7ae-cc7c-4e20-bcf7-5bee29b2e4ad,Inbound,Returns,Exchange / Replacement,,75287d7d-a9c4-49e5-9426-858a72ff10e9,,20/08/2023 12:43,20/08/2023 14:46,20-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
dd3ef4e1-a532-4ec5-940d-0b19041040f1,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,0907b044-4120-48d9-b97f-cf36bdd492b4,,20/08/2023 08:07,20/08/2023 08:09,20-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
85c976e2-78ae-4872-a193-c758e61fc79b,Inbound,Returns,Reverse Pickup Enquiry,Good job,4d98d980-c42d-460b-b036-0cd3ff9c4502,,20/08/2023 12:01,20/08/2023 15:02,20-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
e6f5d8bd-f78a-4cf8-ab57-868c372a4379,Inbound,Returns,Missing,,59579ac9-ddeb-414b-811b-c2a681098a48,24/06/2023 17:25,20/08/2023 03:32,20/08/2023 03:50,20-Aug-23,KOLKATA,Mobile,18200,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
3d34e69d-987c-455e-9f52-618f2619a9d3,Outcall,Returns,Return request,,c858b643-4047-4e63-9a26-92ac0205aab7,,20/08/2023 18:49,20/08/2023 18:51,20-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
02e92f8a-73fe-4cdc-9941-4f94673f9bf0,Inbound,Order Related,Delayed,Confirm date mansion first ,b8349e4a-3297-49c3-9844-8df22abfe1c6,,20/08/2023 11:50,20/08/2023 11:51,20-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,1
8a6e06bb-8548-4639-9d32-856e22d4b40d,Outcall,Order Related,Order status enquiry,,7d30f4e3-4b89-44d4-a367-750c3d02ba47,,20/08/2023 10:19,20/08/2023 10:20,20-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
c1eef6e0-015e-429a-a141-a10a64a892a8,Inbound,Returns,Reverse Pickup Enquiry,,cd515852-ea20-4600-a679-a68bd5c7e051,,20/08/2023 10:49,20/08/2023 10:59,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
76fb2b30-e36b-4acd-afe6-169d1b9bb2e0,Outcall,Returns,Return request,,e5bcc917-17a6-4a5d-805d-95ca20c6b88d,,20/08/2023 14:46,20/08/2023 15:20,20-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7461f7db-c544-4559-9b61-aa12b5c2df65,Outcall,Returns,Return request,,e63c718a-a391-4718-ba64-18b55567844a,,20/08/2023 14:17,20/08/2023 14:27,20-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
a049bca9-df0a-43d6-a1ec-b1c24af4aa7d,Inbound,Returns,Technician Visit,My problem not solve,f476ab01-9fa1-451a-bdd1-5916ec3e5418,,20/08/2023 20:36,20/08/2023 20:38,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
92fa1768-328e-42ca-9522-ce45129f0811,Inbound,Returns,Reverse Pickup Enquiry,Good ,5630a327-1a98-45f7-9a75-be2950256746,10/07/2023 20:23,20/08/2023 14:02,20/08/2023 14:04,20-Aug-23,LAKHERI,Electronics,1399,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
3912c94d-84e6-4562-a9f3-25b037306115,Outcall,Returns,Wrong,,e77a4f48-06b4-4736-a618-581fcc3dc619,,20/08/2023 13:58,20/08/2023 14:03,20-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
1defa232-ac27-4b75-b03b-67bfd5fd7412,Inbound,Returns,Return request,,f5153bd5-81ed-4c2a-92f6-3fbfeaca777e,,20/08/2023 17:57,20/08/2023 18:05,20-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
43530b88-ba22-416e-8462-480fbb0e4e0c,Inbound,Product Queries,Product Specific Information,,136a1686-76e0-4cd4-b274-c00e96a4ba97,,20/08/2023 21:50,20/08/2023 22:24,20-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
b52f51b4-9b39-4c09-9b03-423bff737d1a,Inbound,Returns,Reverse Pickup Enquiry,Don't put the call on hold everytime ,3365b7a9-df96-4eb3-b92f-f88892d7097d,,20/08/2023 18:44,20/08/2023 18:47,20-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,3
58930fbe-11af-484c-abd2-9cc917585f6b,Outcall,Returns,Missing,,ed0a5fc1-bc08-4f09-af39-db9907fc319d,,20/08/2023 01:26,20/08/2023 01:28,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
b73c36d2-30fd-4d4b-acef-9e036055c79a,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,8bcc84aa-8f7c-4429-b87a-72a209ebe6e3,,19/08/2023 23:50,20/08/2023 00:03,20-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
d7701936-14b0-4134-bef3-ca5d71bc05ba,Inbound,Returns,Reverse Pickup Enquiry,,d24823f3-f342-4b4c-8a2f-7231655d49d9,,20/08/2023 09:11,20/08/2023 09:13,20-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
80700c96-f35c-462c-93bf-634aaae90063,Inbound,Returns,Reverse Pickup Enquiry,Sorry mam -           Jaldi   h mem aap. PTA hi nhi chalta kya boli aap.,493969b4-d763-4e58-829d-e9759a6f0802,,20/08/2023 10:02,20/08/2023 10:05,20-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,1
58db1665-9d1b-4fbe-a1b9-a72b6219de9d,Inbound,Order Related,Delayed,,4a595506-6e63-45c3-94cb-dd9b5791206d,,20/08/2023 12:47,20/08/2023 12:49,20-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
3819833e-a39b-458d-8101-7b9dba4ec8d5,Inbound,Returns,Reverse Pickup Enquiry,,e7a3ccd8-3d4e-431f-93f7-14d322b22b16,,20/08/2023 20:08,20/08/2023 20:09,20-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
2657b112-6fcf-4ecf-934c-23aa8571e082,Outcall,Refund Related,Refund Enquiry,,0057085d-eae9-4bba-b89e-85cab1ceab96,,20/08/2023 10:20,20/08/2023 10:20,20-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
f073ab15-9571-49db-b5d9-386ebe8d255d,Outcall,Returns,Return request,Good ,ba97f8ab-41c7-41a0-a51f-0c61123dc199,,20/08/2023 11:39,20/08/2023 11:42,20-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
63dddfce-2651-48b7-ad19-c668f88b47d8,Inbound,Returns,Reverse Pickup Enquiry,,c5d55cde-68e1-42f5-a508-9cdaf857d23a,,20/08/2023 11:24,20/08/2023 14:13,20-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
7fb46236-07fb-409e-9971-ae20e51365af,Inbound,Product Queries,Product Specific Information,,d61c4588-541b-48d9-a591-d169f439ff88,,20/08/2023 23:56,20/08/2023 23:58,20-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
9fd995b3-8f90-4dc8-a01a-0cb520996f67,Inbound,Returns,Reverse Pickup Enquiry,Thanks for Shopzilla customer support,f964dc6e-32d2-42ba-999e-a2991df40712,,20/08/2023 11:02,20/08/2023 11:05,20-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
f0406eac-e0db-438b-8b53-1f31159fd320,Inbound,Returns,Reverse Pickup Enquiry,Good,b02427cc-3dc4-4534-8fd3-b79372736b48,,20/08/2023 14:34,20/08/2023 14:35,20-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,4
83dc88b9-95aa-49a1-9daf-cd18c15dc5e9,Outcall,Returns,Reverse Pickup Enquiry,,f21bce3b-eef1-41a0-9421-ae5a5d51c558,,20/08/2023 20:04,20/08/2023 20:07,20-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
c7863435-ade0-4148-bbaf-da6d7711342e,Inbound,Returns,Reverse Pickup Enquiry,,f7b0312e-41a0-4606-95fe-0e7731b22c0f,,20/08/2023 21:43,20/08/2023 21:46,20-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
ff08c80b-ac9d-446a-b731-b097a7d2039a,Inbound,Order Related,Order status enquiry,Nice feed back,c6eec9dd-5dd6-4a4a-98b5-87d0e3d09177,06/08/2023 19:34,20/08/2023 10:57,20/08/2023 11:01,20-Aug-23,PHALODI,Books & General merchandise,270,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
12e1b724-9fb9-4a14-9120-a53c17dc86bb,Outcall,Shopzilla Related,Signup Issues,All ok thank you ,11e5fb7e-d6fe-4f72-aab2-b6d98d74aead,,20/08/2023 12:53,20/08/2023 12:57,20-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
82cc969d-8516-473d-959e-44905d730d7c,Outcall,Order Related,Delayed,,1092dac0-3686-49c9-8701-150158dedb29,,20/08/2023 16:36,20/08/2023 16:57,20-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
4ccfcfe8-6c60-4ef0-92b3-e0f68534bb73,Inbound,Product Queries,Product Specific Information,,81f396f6-bc43-4483-a022-6fd081dbca68,,20/08/2023 17:11,20/08/2023 17:13,20-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3e94033d-1204-44b1-a362-ceacdc0ff4a8,Inbound,Returns,Return request,,083eda27-d913-47ea-8142-26cf0de1ad9b,,20/08/2023 19:35,20/08/2023 19:54,20-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,1
610c081a-9ec8-49e6-ac4a-935e751c8850,Email,Order Related,Delayed,,10decd85-3c12-40a8-a4ce-28fef959c43a,,20/08/2023 22:16,20/08/2023 22:49,20-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,2
cafca3d0-5a1e-4a2d-a0d3-d163f7101208,Outcall,Returns,Reverse Pickup Enquiry,There is no solutions of customer problem they only provide timelines to customers which is already showing on app why there is customer care when customer will do everything as already given on Shopzilla side they are there to say only wait for a 24 hour 72 excluding that I have never ever listen any solution of problem??,8463fe89-f750-43cf-89f8-e11b5a1a0ea4,,20/08/2023 13:53,20/08/2023 13:54,20-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
43e4ae91-1d15-4cb4-a56b-e6c5de6729f1,Inbound,Order Related,Installation/demo,,937143c9-16b0-4383-8fcd-75dd2f170d77,,20/08/2023 08:17,20/08/2023 08:24,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
21ee9b34-b770-4785-8394-45d892660f54,Inbound,Returns,Reverse Pickup Enquiry,,4ccec41c-7f03-4d88-9ea3-a89fb8d68789,,20/08/2023 09:27,20/08/2023 09:28,20-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
996ea85f-671e-4818-ae5c-de6069b67410,Inbound,Product Queries,Product Specific Information,,eb8ed8aa-ab85-4be7-a42d-8e5a99fe9aaa,,20/08/2023 17:13,20/08/2023 17:15,20-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
cfd36afa-6107-474b-8a9c-43c1921ecf34,Inbound,Returns,Product related Issues,,71a3fa01-b550-4487-b1d7-6d11568db681,,20/08/2023 20:02,20/08/2023 20:57,20-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
ea9ea89c-2846-4677-b38d-740c6c3d6558,Inbound,Order Related,Delayed,,129ef91b-77a9-4024-9260-92918058a031,,20/08/2023 17:00,20/08/2023 17:10,20-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
7b6964c1-cccf-4d03-a15e-971bbe2cd9ce,Outcall,Returns,Reverse Pickup Enquiry,Only supportive team is best nothing another,af6915ed-67c7-4496-ada1-e3e713107409,,20/08/2023 09:49,20/08/2023 10:02,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
95e0c470-f5c8-41af-b447-983222396411,Inbound,Returns,Service Centres Related,,1c690891-b772-449d-a932-3266598b83fb,,19/08/2023 18:49,20/08/2023 16:13,20-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
1fcb39b4-e0cb-4dad-88df-533f72932757,Outcall,Returns,Return request,,8d44b884-cf88-465c-bead-447ddb5c4e33,,20/08/2023 09:47,20/08/2023 09:51,20-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
b2e5c0f9-eb09-4589-843b-2f791c4afe73,Outcall,Returns,Return request,,5bbaf89b-70b4-4cca-b12f-52efe821e45b,,20/08/2023 11:11,20/08/2023 11:17,20-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
596d5109-b037-4ac8-8d9a-6e8375994733,Email,Returns,Missing,,484b5f8c-2b36-4410-9435-0c55fc62eea5,11/08/2023 00:49,20/08/2023 07:08,20/08/2023 07:09,20-Aug-23,NASHIK,Home,394,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
7267d1f0-d2d7-483e-bc75-40f95ec36999,Outcall,Returns,Return request,My issue was resolved and the customer support assistant was quick to understand my issue. But I tried several times before to reach and receive a call back but the mode was not so easy. Please look into that easy communication way or a call back from them which SuperBuy does and Shopzilla still lacks,a92a54c3-6dcc-46fe-b160-57957257f22f,,20/08/2023 00:50,20/08/2023 01:02,20-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,4
28a6efb8-c08a-41f9-9400-5a8a09328b46,Outcall,Returns,Return request,,109d7824-3115-4113-8d62-9715e2e621a6,,20/08/2023 11:51,20/08/2023 11:58,20-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
2c383837-e52f-40e3-96c6-efc52540e184,Outcall,Returns,Return request,,408ebad9-8dc5-4793-930c-f2d7b1e7ce04,,20/08/2023 14:14,20/08/2023 14:18,20-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
1db51756-3bbb-488d-ab85-6659d0f323d3,Inbound,Returns,Reverse Pickup Enquiry,,bcc3a094-c138-433d-965b-425e48978c8b,,20/08/2023 22:46,20/08/2023 22:48,20-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
17ce2c88-4057-412f-966b-d93479dd8afe,Inbound,Returns,Wrong,,ce89bc34-b762-472c-98ea-73055a1ce5be,,20/08/2023 10:29,20/08/2023 15:21,20-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
5e76920a-3bd1-4e3f-a15f-2069cee05c0d,Email,Order Related,Installation/demo,Bad service ,fe1bd84f-0d1d-4fa1-81c8-014850f31231,,20/08/2023 11:41,20/08/2023 16:47,20-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,1
ed9c2cc4-bc9d-4b80-97df-3edf175f72db,Outcall,Returns,Reverse Pickup Enquiry,,5129b0ab-8086-4715-a2e8-6cf643752466,,20/08/2023 23:24,20/08/2023 23:25,20-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
561a56ae-dbc2-4f06-ae44-8207f6f63177,Inbound,Returns,Reverse Pickup Enquiry,Atleast footwear align in return policy ,9208e026-4b37-4de4-9093-6d5717c176ea,,20/08/2023 19:49,20/08/2023 22:00,20-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
4d2b6818-4a32-4ca0-8162-2fc96f376a45,Inbound,Feedback,UnProfessional Behaviour,,10087858-d4f7-49d8-bd1b-01010e65c0a3,,20/08/2023 14:19,20/08/2023 14:23,20-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
58ebc9b7-245e-4a27-a786-8318cb8eec7e,Inbound,Returns,Reverse Pickup Enquiry,,e00ca644-46eb-45f2-bfda-39cab4df9e95,,18/08/2023 20:14,20/08/2023 15:27,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
00e06405-cd78-4ae5-88bf-524215f51483,Inbound,Returns,Reverse Pickup Enquiry,,a3243c3e-d490-4a08-8e68-a7b3c594d4e1,,20/08/2023 11:16,20/08/2023 11:19,20-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3f17d5c7-9ec9-49e9-8aa2-6cd5b2cf340a,Inbound,Order Related,Order status enquiry,,7deec74a-ab9c-4470-8b63-c6979b09f2b3,,20/08/2023 12:17,20/08/2023 12:19,20-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
dcaec8d3-9ed1-487f-840e-352cba43c403,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,107d4695-99b6-44ba-b487-00a4820d9c9a,,20/08/2023 11:58,20/08/2023 12:33,20-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
80544067-adae-4f0a-9e77-2709e161afaa,Inbound,Returns,Reverse Pickup Enquiry,,e43841e7-95c3-42fa-9011-ccc280a3cdeb,,20/08/2023 12:34,20/08/2023 14:03,20-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
edb016b8-50c7-4fec-8c1b-b18707c95bdd,Outcall,Returns,Reverse Pickup Enquiry,,43843fdd-db7b-4040-be65-f6785b011ba4,,20/08/2023 14:24,20/08/2023 14:34,20-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
53488c0f-c1a7-420a-879e-b8472f74a0a0,Inbound,Returns,Reverse Pickup Enquiry,,d2ba4f20-77f5-402c-b778-dd2391664ab9,,20/08/2023 16:33,20/08/2023 17:06,20-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,1
8f611c7f-7d85-45e1-af26-5d3ae1cae78a,Inbound,Cancellation,Not Needed,,c3e2b2c8-6688-4bb2-bc1f-15bb86db0752,,20/08/2023 18:22,20/08/2023 18:23,20-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
f8d28cae-56e0-4a23-9d29-781fab89aeff,Email,Returns,Damaged,good,b89d14ed-4c35-4be1-bcbb-1817d6dc8e42,,20/08/2023 13:01,20/08/2023 13:33,20-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
5073ae4a-32cf-4216-b64a-0836f57b2ade,Outcall,Returns,Fraudulent User,,86a80059-e12e-401d-b182-3c16ddac1176,,20/08/2023 10:11,20/08/2023 10:16,20-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
48d0b472-466a-49df-a288-e3a3a6154179,Inbound,Returns,Fraudulent User,,5c6c6c74-13ea-4978-a087-709f1dd88a46,,20/08/2023 19:57,20/08/2023 20:29,20-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
2f1a218f-3e82-4e1e-b978-6ebf401f8400,Inbound,Returns,Reverse Pickup Enquiry,,a140576d-d74f-457f-9e08-a26fccea152a,,19/08/2023 14:22,20/08/2023 10:23,20-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
0beb7619-3099-4ebf-b887-d8dc92248e6c,Outcall,Returns,Service Centres Related,,2d8f9a68-98e2-4113-87ec-d5b7905dc1aa,,20/08/2023 08:49,20/08/2023 08:57,20-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
be56698f-a1c4-44e5-aa85-aac511172ea1,Outcall,Returns,Reverse Pickup Enquiry,,d57aabb2-5273-4e56-a2cb-1d756db4b0d0,,20/08/2023 22:21,20/08/2023 22:25,20-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
c0a34256-39ef-4f24-a664-51a1ec9d6eb9,Inbound,Refund Related,Refund Related Issues,,208fd1fd-9477-4671-a799-d034daeaecde,,20/08/2023 09:50,20/08/2023 09:51,20-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
2b25a88d-435c-4e8d-adb8-d891af74d226,Inbound,Returns,Service Center - Service Denial,,b8fd1d10-a759-491c-88fe-e10ae3d3b2a6,,20/08/2023 10:46,20/08/2023 12:29,20-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
1ff06b5b-ec60-4116-8572-1ad28e11e7a6,Inbound,Order Related,Installation/demo,,6bc61ba0-fe0c-4ca4-8708-2e8712a57b36,,20/08/2023 16:04,20/08/2023 16:05,20-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
de14be6d-376a-4524-9875-794c700dc5b2,Inbound,Returns,Reverse Pickup Enquiry,,9ae50c81-d7c8-40e4-b25c-4572a0dd08ff,,20/08/2023 16:45,20/08/2023 16:47,20-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,2
a9603ce2-887a-4876-a552-fe470b8e21f7,Inbound,Order Related,Order status enquiry,No,39f3b32b-a5ab-490b-8072-452d6148c0c7,20/06/2023 12:00,20/08/2023 07:17,20/08/2023 07:21,20-Aug-23,TONK,LifeStyle,489,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
7a965c18-b776-41c4-aff3-5fd1778e4f3b,Outcall,Returns,Reverse Pickup Enquiry,45,b1b017ca-10e7-464e-82be-bf57be689e2d,10/08/2023 12:11,20/08/2023 08:38,20/08/2023 08:44,20-Aug-23,SAMBALPUR,LifeStyle,616,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
aeabdb04-76ba-49df-a983-41ca9f055679,Outcall,Returns,Reverse Pickup Enquiry,,e394436a-5fc5-44b5-b8eb-8dc2411e5269,,20/08/2023 08:31,20/08/2023 08:34,20-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
0e4b5826-2aad-4bf4-be3a-4789920f51ba,Inbound,Returns,Wrong,,756bd784-b6d6-4b2b-98d3-2dcb08d407c9,,20/08/2023 11:05,20/08/2023 11:46,20-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
34d9fb02-7923-40cc-ab33-870905bb15a3,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,95a87a95-53f3-4c87-bc9f-5ad147896d8a,,20/08/2023 13:21,20/08/2023 13:23,20-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
7b6cd672-033b-4acc-80b1-aea623c790b4,Inbound,Returns,Return request,Nice,3d6bfec3-5488-4a65-84fc-788a30178181,,20/08/2023 10:54,20/08/2023 11:00,20-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
6b060076-2f43-440e-a76c-3cc772bfa512,Outcall,Refund Related,Refund Enquiry,,90b1e979-5c29-4501-a954-b649aab8c3ac,,20/08/2023 21:02,20/08/2023 22:14,20-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
0046b08c-cbff-4175-8244-613f8946c39a,Inbound,Returns,Reverse Pickup Enquiry,,2192ee4f-876a-4523-b468-8c28cf160687,,20/08/2023 17:59,20/08/2023 18:17,20-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
1ed4dd16-07e3-4cfe-b2af-ff0730e13ca7,Inbound,Returns,Service Centres Related,Good ,d6f99ee9-4081-42ff-aeac-26177e75eacf,,20/08/2023 12:28,20/08/2023 12:28,20-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6b503168-8b14-458c-b3b6-5b10d2c1a425,Outcall,Order Related,Installation/demo,,1fc30813-93d2-4063-ad51-ef7b8f302a8a,,20/08/2023 22:25,20/08/2023 23:19,20-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
b23a86ab-c99a-4012-8487-f6d769c6c133,Inbound,Returns,Exchange / Replacement,,5c5ded49-54ee-4a01-bd0c-dbadb354666b,,20/08/2023 23:46,20/08/2023 23:52,20-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
a7dea490-864a-4a8e-8847-91073817a595,Inbound,Returns,Reverse Pickup Enquiry,,62f98a11-30fa-465a-bff1-6236ceafa4a7,,20/08/2023 18:40,20/08/2023 18:42,20-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
dcd353aa-f662-4336-ae3d-4ba7d1876ca1,Inbound,Feedback,UnProfessional Behaviour,,d1383df8-eff0-4385-8aa0-46f7af61ceac,,19/08/2023 21:05,20/08/2023 08:14,20-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
af51089c-6b60-4c4a-ba26-749dc9e43f22,Inbound,Returns,Fraudulent User,,fb3a3f5b-ad35-4265-b397-5dab2b7528b4,,20/08/2023 16:11,20/08/2023 16:15,20-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
3c9fd178-1aa5-402c-9007-1ec78bcf3bf6,Outcall,Returns,Reverse Pickup Enquiry,Good job ,01bda36d-8571-4a15-80c4-954c13a093b3,,20/08/2023 09:44,20/08/2023 09:48,20-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
4b09676e-a818-4a91-b99d-17488b1a67d0,Inbound,Returns,Return request,,843a9b69-f44c-49e6-abf6-26ab6c01a39d,,20/08/2023 11:06,20/08/2023 11:17,20-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
1d181227-eeb1-4fa6-8d11-d875fcf08677,Inbound,Returns,Reverse Pickup Enquiry,,0c7de6d7-980d-4aec-a9a2-46ce96332a03,17/07/2023 00:02,16/08/2023 17:38,20/08/2023 10:36,20-Aug-23,MUMBAI,Electronics,421,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
d17e2dc2-a760-41e4-9518-5897d47c55b5,Outcall,Returns,Reverse Pickup Enquiry,,336959a6-c2d1-4d7f-bba6-930186ac4751,,20/08/2023 13:20,20/08/2023 14:29,20-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ead82b67-f832-4b33-99d2-78bbb7311e9d,Inbound,Order Related,Delayed,,ff80a97b-11ed-472f-9116-eda3265d013f,,20/08/2023 20:43,20/08/2023 20:54,20-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
074bf9ce-93d3-421e-9cc0-87cbecff9397,Inbound,Returns,Reverse Pickup Enquiry,Happy ,d16bb4e5-794a-4168-b0f4-aa0430b11c56,,20/08/2023 20:17,20/08/2023 20:18,20-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
c99d6486-545e-40dd-b15c-367da58e13e5,Inbound,Returns,Reverse Pickup Enquiry,,cafad727-0609-4f1d-bba5-89ba43bf5d31,,20/08/2023 21:03,20/08/2023 22:11,20-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
3f57694e-bd6d-41ba-b01f-767051936fe1,Outcall,Returns,Missing,,26682f7f-8ba5-4fc8-bddf-99548dfd0b8c,,20/08/2023 22:12,20/08/2023 22:14,20-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
501174c8-ec25-4762-aa14-df71416a2236,Inbound,Returns,Return request,,67221850-4739-4d22-8d18-f09a7998bf18,,20/08/2023 19:43,20/08/2023 19:56,20-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
29bc0698-2495-44fe-8008-cc1cb82aff85,Inbound,Returns,Return request,,5241dc8a-c0dd-4aa6-ba2d-ccaf638aded1,,20/08/2023 18:14,20/08/2023 18:28,20-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
ef7e091a-bcba-429e-9b8d-8fdc88bcc83b,Inbound,Payments related,PayLater related,,d8d223ed-990a-47ee-aa18-1d0857d3af29,,20/08/2023 22:23,20/08/2023 23:19,20-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a308e977-2e81-4ecb-a6dc-7149154d682f,Inbound,Returns,Reverse Pickup Enquiry,Solve my issue ,4e9c07b5-5e16-4697-934a-6b1238e89f57,06/07/2023 12:15,20/08/2023 11:41,20/08/2023 13:39,20-Aug-23,MOTIHARI,LifeStyle,5199,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
acd447e3-af40-4c7c-bd99-247bc886a0c6,Inbound,Refund Related,Refund Related Issues,My issue was never solved ,eb9cf65f-5d65-4105-b571-7f6424ac17ec,26/07/2023 12:53,18/08/2023 16:20,20/08/2023 11:26,20-Aug-23,PALAKKAD,Furniture,36999,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
23c96b66-61f6-4ad0-9043-ab59907b1501,Outcall,Payments related,Online Payment Issues,,7a0b686a-d995-4c5b-b0a2-4b51b3a35e3e,,19/08/2023 14:04,20/08/2023 19:14,20-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
eb71e5a5-8b0d-475d-83ca-384ee1552e26,Inbound,Product Queries,Product Specific Information,,5f200af9-4a11-4341-9154-8bd32e3d8d13,,20/08/2023 16:49,20/08/2023 16:50,20-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
d94e9d89-3938-46a3-b129-b8d251500deb,Inbound,Returns,Reverse Pickup Enquiry,solve my problems quickly,19b38c53-d36d-4739-bc2a-f11f8444aa70,,20/08/2023 15:36,20/08/2023 15:40,20-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
52bcf3d8-d68f-4366-86cd-9611e4a9c102,Outcall,Returns,Reverse Pickup Enquiry,,019c9939-4c3a-4657-9253-f23b607bd5b0,,20/08/2023 22:29,20/08/2023 22:48,20-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9899994f-e5be-4085-a8a2-20d679c39c41,Inbound,Product Queries,Product Specific Information,,87aa1afe-2740-4558-bc6f-e9c15cca2063,,20/08/2023 22:52,20/08/2023 22:53,20-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
95b18ff5-af81-4055-b098-5b091477b630,Inbound,Order Related,Delayed,,613f3651-2972-4d25-8ddb-1f3ee426e95c,,20/08/2023 08:28,20/08/2023 08:48,20-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
d2c0fdc5-9e89-4a1e-bbd3-06fac09cda99,Inbound,Returns,Reverse Pickup Enquiry,,7fdafaec-000f-4f4c-a0c8-51363c00194e,,20/08/2023 08:31,20/08/2023 08:37,20-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
cfe39650-3886-46e1-b827-c574b788b809,Outcall,Returns,Reverse Pickup Enquiry,,b28b3287-7fa5-4e7b-bc5e-c4915f8c243c,,20/08/2023 09:32,20/08/2023 09:37,20-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2ee1ac18-cf5b-428a-9693-3a9dc378b975,Outcall,Returns,Reverse Pickup Enquiry,,a3b65bf4-7533-4da9-b750-62bd2de2b8e0,,20/08/2023 13:25,20/08/2023 13:42,20-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,4
b62bfc6d-87eb-4440-80ce-fffb0e69aefd,Inbound,Returns,Reverse Pickup Enquiry,,6a3a4991-89fb-4b5a-a377-736a9a9e8243,29/07/2023 22:35,20/08/2023 16:57,20/08/2023 16:59,20-Aug-23,GWALIOR,Affiliates,99,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
35bf6587-02d7-4a35-92c2-2b89e289d8b3,Outcall,Refund Related,Refund Enquiry,,498b007e-4e14-4f76-bfe2-e12395d367fa,,20/08/2023 13:12,20/08/2023 21:46,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c5edc086-7211-4f5c-b655-6cf7fd33f5c0,Inbound,Returns,Reverse Pickup Enquiry,,1b6f56ee-b8ad-41c4-9b5e-1bd91ed1bce2,,20/08/2023 08:48,20/08/2023 09:46,20-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
e77f7c17-70b3-4284-85ac-dbe6ed417c85,Inbound,Refund Related,Refund Enquiry,,85ad8d28-d8cc-46f6-ae81-e38cbdef70d1,,20/08/2023 11:11,20/08/2023 11:13,20-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,4
6a98e23f-9c48-4c17-aca9-ae9ebf422f79,Email,Returns,Reverse Pickup Enquiry,,c26a7080-9da5-4946-a281-8f57c4b48cb6,30/07/2023 16:14,19/08/2023 20:19,20/08/2023 09:17,20-Aug-23,GHAZIABAD,LifeStyle,464,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
8e72c412-2408-4c09-b653-4e4ec62b8269,Outcall,Feedback,UnProfessional Behaviour,,2b05a22c-5da4-4f7a-8330-b21b1708e416,,20/08/2023 08:58,20/08/2023 15:21,20-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ac2713c5-4781-4518-b899-1ed7a3b889d6,Inbound,Returns,Reverse Pickup Enquiry,,10e26482-3111-4d50-8e18-1a9204806bac,,20/08/2023 12:37,20/08/2023 12:38,20-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
2e268ff0-f93f-4e10-b38c-8bee1045b65d,Inbound,Returns,Reverse Pickup Enquiry,Bad experience ,2687300a-f2aa-48e6-b6d5-b6bfbc52bca7,,19/08/2023 07:14,20/08/2023 17:41,20-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
74963837-17bc-477e-9949-e39d41eb3725,Outcall,Returns,Reverse Pickup Enquiry,Happy,d933c1c9-1cd9-4edc-90f1-8203edcd36ba,,19/08/2023 12:01,20/08/2023 19:17,20-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
11f9b4b7-706b-42e1-a22c-7a49dd9cd5a1,Outcall,Returns,Reverse Pickup Enquiry,,d9216e3c-0610-4640-b69d-c1dfdfe34ede,,19/08/2023 22:45,20/08/2023 12:23,20-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,1
4520bec7-3859-4b2b-b132-79d9fd8579de,Outcall,Order Related,Delayed,,22593c40-6ec3-486b-9829-1f1019827ce3,,20/08/2023 14:28,20/08/2023 19:36,20-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
473c13f3-0b34-4884-a456-63893401076b,Inbound,Cancellation,Not Needed,,c985f22e-a24b-4490-a27b-b88410271a7f,,20/08/2023 12:02,20/08/2023 12:04,20-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
456580eb-82d7-4f7a-92aa-48531217b56f,Outcall,Order Related,Order status enquiry,,282955f6-71e2-4fdf-8fd2-15fbc971b3d2,,20/08/2023 15:33,20/08/2023 15:36,20-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,1
61af969b-de00-4503-8791-50a0f353dced,Inbound,Order Related,Installation/demo,,2df2d040-6956-46e2-86cb-ca0a4f5e5f76,,20/08/2023 19:34,20/08/2023 19:41,20-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
54547b55-4443-440c-b481-c1e328306e71,Inbound,Returns,Reverse Pickup Enquiry,,adacc47d-e54e-479a-960c-fb32cc3f668a,,20/08/2023 15:13,20/08/2023 17:38,20-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
f80582db-ec04-4597-8f71-909a230b8315,Inbound,Returns,Reverse Pickup Enquiry,Good ,96f8c1be-2dc8-4e17-a74f-eff40f48c581,,20/08/2023 09:49,20/08/2023 11:11,20-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,4
2097d659-2cd8-4d8f-9339-f87160f89679,Inbound,Order Related,Customer Requested Modifications,,aeaf9856-f823-40d1-bad5-eb3d4f909aee,13/08/2023 11:07,20/08/2023 16:00,20/08/2023 16:01,20-Aug-23,ALIGARH,Mobile,14990,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
5d9be4c8-e756-42ee-994e-1dc7642fb183,Inbound,Order Related,Installation/demo,,b8f2357a-735b-4923-9ff2-142d49bbe413,,20/08/2023 18:23,20/08/2023 18:44,20-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
059f6cb6-5785-44dc-a9c9-b8d2a88dee57,Inbound,Returns,Reverse Pickup Enquiry,,55af6e5d-96e4-48d6-97d2-099eea5a1fcf,,20/08/2023 14:07,20/08/2023 14:10,20-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,1
ed5341d2-c1bb-4d31-8491-4ea7fd5e22bb,Inbound,Feedback,UnProfessional Behaviour,,e5905a33-e509-4dfa-889b-904e8092da64,,19/08/2023 19:03,20/08/2023 09:10,20-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
efc74fe8-7f4a-4ec1-98b4-6302ff76c1e9,Outcall,Returns,Reverse Pickup Enquiry,Excellent ,d4524892-a8b6-4ca5-b62b-f863765de586,,20/08/2023 19:39,20/08/2023 19:41,20-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
a1461f7d-5aa9-4ceb-ac0d-602e868c85d4,Outcall,Refund Related,Refund Enquiry,,ced71a69-8dbe-4058-8cc3-811ab65b8107,,20/08/2023 22:38,20/08/2023 22:43,20-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4877f6e1-1878-42e0-9c9d-a0189d1059ff,Outcall,Order Related,Installation/demo,,01f3dee6-847e-461f-a6cb-7111c44a72cd,,20/08/2023 10:16,20/08/2023 10:17,20-Aug-23,,,,,Megan Henderson,Logan Lee,Emily Chen,61-90,Evening,5
c1e7f2c5-21cb-4c3f-a244-5b5a3bff546d,Inbound,Returns,Return request,,a07487cc-67a0-4d39-b7a1-dc384a8ada0a,,20/08/2023 21:36,20/08/2023 21:38,20-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d8ebe0b5-4f58-4fee-bfce-7020e5b91d57,Inbound,Returns,Fraudulent User,,61eec3ac-00f3-48f0-8c28-5b34199c2989,,20/08/2023 23:06,20/08/2023 23:22,20-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
fce04ada-3dcd-4e91-a92a-bb2cf3df8f1b,Inbound,Returns,Fraudulent User,,731c16d3-b4f0-497d-b758-da0dc66c478c,,20/08/2023 07:43,20/08/2023 07:50,20-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
50681752-5274-4138-8e48-21cc8a041ce8,Inbound,Returns,Reverse Pickup Enquiry,Very nice treat ,670d2baa-6a18-47d6-b693-811dc9e95201,,20/08/2023 20:47,20/08/2023 20:48,20-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
c57ee1c4-57da-4794-b078-06882765da99,Inbound,Returns,Reverse Pickup Enquiry,,cb6eaddb-b5c8-4e63-ace8-063984e637fd,,20/08/2023 21:54,20/08/2023 21:55,20-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a313f037-4f0f-4792-bdc8-17c955bff3c1,Outcall,Order Related,Delayed,,c3edc1bc-1114-40dc-a2b9-907c6a78d7cc,11/08/2023 00:28,19/08/2023 21:26,20/08/2023 00:12,20-Aug-23,ROURKELA,Home,557,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,1
70aa1bd8-5f15-4d70-af90-a6911fe305e1,Inbound,Order Related,General Enquiry,,d65f4cb3-885b-4840-bcab-f582ffccaadc,,20/08/2023 12:41,20/08/2023 12:42,20-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
c7c43129-1b08-42b0-bdcf-bd55d4f9e575,Inbound,Returns,Missing,,dc1f03d0-feb0-4d83-81d4-213216994ffb,,20/08/2023 16:11,20/08/2023 16:15,20-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
613ce231-9111-4785-8246-f337e29b1c14,Inbound,Order Related,Installation/demo,Need replacement ,d63e5d62-ca0b-4ad6-b374-07e8a2bca84a,04/09/2022 18:46,20/08/2023 08:56,20/08/2023 08:58,20-Aug-23,KOLKATA,Home Appliences,8490,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
6d3ebea1-e8e2-444f-91c0-da864ccc03c7,Outcall,Order Related,Seller Cancelled Order,W,15b8774e-808a-437f-9093-3d7d2fcd19fd,,20/08/2023 18:03,20/08/2023 18:05,20-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
021fe854-5db5-46aa-9667-da1fb11a9437,Inbound,Order Related,Delayed,Spoke person was very polite ,03ebae70-cd79-4be8-aaf3-71952a4c2932,12/08/2023 22:53,20/08/2023 11:15,20/08/2023 11:17,20-Aug-23,PUNE,Home,749,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
fb7b1f2a-1caa-4c1e-8fc9-ae4530a28602,Outcall,Returns,Reverse Pickup Enquiry,,a2de359b-1ae1-46d1-8e33-28a2badec1ab,,20/08/2023 01:48,20/08/2023 02:22,20-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,2
3ded219e-e993-44e9-92e3-e14f9d2c8971,Inbound,Shopzilla Related,Signup Issues,,fb8c4927-1cbf-4dc2-885b-5305876793ca,,20/08/2023 12:04,20/08/2023 13:08,20-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8c470c76-759a-43e4-a9ea-f749b1a7578f,Inbound,Returns,Fraudulent User,,a6f8bd01-6871-45bc-9595-dfa3783955d4,,20/08/2023 18:34,20/08/2023 18:37,20-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
00a81d7c-fbcc-491f-aada-d05fb68a2603,Inbound,Feedback,UnProfessional Behaviour,,8a0ccec9-d223-47a6-8f94-4232850b9933,03/08/2023 06:26,20/08/2023 10:33,20/08/2023 10:35,20-Aug-23,CHURU,Electronics,1399,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
1f0180df-92e6-4438-b6c3-c9ccf73c0120,Inbound,Returns,Reverse Pickup Enquiry,,31b78205-0dcd-4bd1-9529-bb8d4a788fcd,,20/08/2023 22:22,20/08/2023 22:29,20-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
561820cd-6eda-4995-99c3-62b0a7c4ecf2,Inbound,Order Related,Installation/demo,,6b77381f-44c7-4ca1-9eb0-e307f6c812ea,,19/08/2023 08:58,20/08/2023 17:26,20-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,3
24ab74c0-9e45-4a7d-ab43-13e290988162,Inbound,Order Related,Delayed,,37f5b212-bd93-4fa7-9dfd-160d549452a7,,20/08/2023 16:05,20/08/2023 16:06,20-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
cdb856f0-3826-4fa5-887c-836d206a08a0,Inbound,Order Related,Delayed,,980cb0cf-d8d0-44a4-a9d5-ff244be5ba9f,01/08/2023 17:25,20/08/2023 08:47,20/08/2023 20:14,20-Aug-23,DARBHANGA,Home Appliences,37999,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
ddd9f0bd-8e07-4330-8e81-adac044f4c3c,Inbound,Returns,Return request,Good,46942c78-4213-46a3-8f88-687de98ad865,,20/08/2023 09:18,20/08/2023 09:19,20-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
b31566cd-0cb6-4654-b83b-c453c69b3ae9,Inbound,Returns,Wrong,,2fd7a404-04df-4f3a-9de3-4b81f8701924,,19/08/2023 15:45,20/08/2023 09:32,20-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
a80addd6-166c-4485-925d-bf05d589da38,Outcall,Order Related,Installation/demo,,761240c1-f657-4f2f-8e17-40a64fe3658e,,20/08/2023 07:34,20/08/2023 07:41,20-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,4
fa91e1b1-a04e-415d-b0f1-b51ae5f9b0f5,Outcall,Returns,Reverse Pickup Enquiry,Delivery soon,5d581590-afe0-49de-b3eb-7058e3094d02,,20/08/2023 11:05,20/08/2023 11:07,20-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
62b3f7f1-1c25-4d8c-8d5f-c82ad7cc36ed,Inbound,Order Related,Installation/demo,,984c3674-14d2-49b4-b7d1-b02c48991d67,,20/08/2023 16:35,20/08/2023 16:36,20-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
465c0fcf-5c15-46cd-9e69-dbb26e466e48,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,30c98f9f-1a31-473f-8054-a3082366da15,,20/08/2023 12:03,20/08/2023 12:09,20-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
87a9c949-d309-489e-a3aa-c862e4aad1b4,Inbound,Returns,Return request,Good ,de4cb1c3-9184-4e7a-9eab-c614ccdb94e9,,20/08/2023 13:03,20/08/2023 13:06,20-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
fcf616a1-8bac-485b-930c-8d50914003c9,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,33b68a5e-0a83-4996-ac60-ad8541ce8bcc,,20/08/2023 17:47,20/08/2023 21:19,20-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
af54ea6b-e1d2-4346-9e06-5e8c97448ea4,Inbound,Returns,Reverse Pickup Enquiry,,0486417b-61a2-453d-bd98-7f3dc217788b,,20/08/2023 23:14,20/08/2023 23:15,20-Aug-23,,,,,Terri Carr,Brayden Wong,Michael Lee,>90,Afternoon,5
9920036c-2cc6-47de-a4b0-af384dd9847f,Outcall,Returns,Reverse Pickup Enquiry,,122dddd0-2460-4cec-b8b0-0846d233f712,03/08/2023 13:44,19/08/2023 15:34,20/08/2023 15:47,20-Aug-23,PUNE,LifeStyle,9799,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
11799232-bab9-4e9e-8a5a-a00946d34adb,Inbound,Returns,Missing,Cyg46fed,11eaa3f6-edf6-4937-8cc9-81213b6b0baa,,20/08/2023 13:31,20/08/2023 13:39,20-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
85b81053-5b05-4e9c-8120-b692b45ed215,Inbound,Product Queries,Product Specific Information,,66f67aad-eecc-41ae-9c60-56257f477c1a,,20/08/2023 17:23,20/08/2023 17:25,20-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
a1cce1d2-a044-4ba3-add9-6a01faab4916,Inbound,Returns,Reverse Pickup Enquiry,,80c3bfa6-5938-4768-bf6b-8a4f96743e7e,,20/08/2023 19:51,20/08/2023 19:53,20-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
9a8f1621-a489-492b-be9b-882b6d52cb85,Inbound,Returns,Wrong,,a332c91f-d79e-4e80-826a-8bf621f20ca5,,19/08/2023 09:59,20/08/2023 16:16,20-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
55d913ca-0516-4531-a07b-fe48c16337fd,Inbound,Returns,Return request,,ba5a975c-f7bf-45b1-8e18-b3d3bd770ecc,,20/08/2023 09:32,20/08/2023 09:38,20-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,4
01b01718-1dab-4ae6-9936-7483fef4e4b3,Inbound,Returns,Reverse Pickup Enquiry,,88b0dfa9-1c6a-4790-9e14-3e00f8cd6997,,20/08/2023 10:45,20/08/2023 15:09,20-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
7fc40c8b-e209-46e7-9058-f07b94171993,Inbound,Returns,Fraudulent User,Love you ??,af801219-20db-44e1-9b02-0dbe0bd2b0a3,05/08/2023 15:58,20/08/2023 16:44,20/08/2023 16:48,20-Aug-23,MUNGER,Electronics,373,,Haley Carroll,William Park,John Smith,61-90,Evening,5
36376bff-bdaa-4c73-a28f-5e45956950e9,Inbound,Returns,Reverse Pickup Enquiry,Best ,eb45b22d-484e-4027-82ca-787c6ce75b36,,20/08/2023 16:10,20/08/2023 21:12,20-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1c12974e-3a59-43f0-8469-49c1b4cd6bbc,Email,Order Related,Delayed,,d6fabb88-ad02-4e64-a602-95ba83e5925c,13/08/2023 22:04,20/08/2023 09:50,20/08/2023 09:52,20-Aug-23,HYDERABAD,LifeStyle,545,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
99b0b591-0b67-4cb6-a410-e3eb8ad421bc,Email,Order Related,Installation/demo,,3d293b66-29fe-4bdd-a63e-03c2d9c66227,,20/08/2023 09:44,20/08/2023 09:46,20-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
e4c9360d-52cd-4b70-b014-06ddd2073905,Inbound,Order Related,Installation/demo,,e77e7016-5778-4fb2-a65f-5408f05e8662,,20/08/2023 13:56,20/08/2023 13:59,20-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6c2b25a5-94ae-4529-926d-58902cd56811,Inbound,Shopzilla Related,Account updation,,1e9d1dd3-0130-479a-8bea-f5957415d206,,20/08/2023 15:50,20/08/2023 15:53,20-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
90b9825d-fd73-4099-a253-96c72cf2e3c8,Inbound,Cancellation,Not Needed,,29549490-75bb-4735-a8be-28adc9b1d8f2,09/08/2023 23:27,19/08/2023 08:41,20/08/2023 19:26,20-Aug-23,SURYAPET,Books & General merchandise,896,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
076bf198-4243-460e-ab5c-69fbbd2f1016,Email,Order Related,Delayed,,cb0b9160-d9c1-4088-a64d-c8f0dbf928a8,26/07/2023 17:22,20/08/2023 16:29,20/08/2023 16:30,20-Aug-23,BANDA,LifeStyle,306,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
1dccf626-e540-4d70-b668-531d9dcbd352,Inbound,Order Related,Delayed,Kindly ensure to resolve my problem asap,cbb0e07b-c821-4db4-9560-6438666a01f6,,19/08/2023 22:31,20/08/2023 16:07,20-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
89f4bd79-4595-413f-935e-879f411a5034,Inbound,Returns,Reverse Pickup Enquiry,Good,5fdec67a-ab3c-4881-a5c7-258cd98443a5,,20/08/2023 11:06,20/08/2023 11:10,20-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
162e0c9e-9ad4-490a-aad1-622ad7ec109b,Inbound,Feedback,UnProfessional Behaviour,Good ,311a2ac3-102c-4060-9380-6d2b312045ad,29/07/2023 18:27,20/08/2023 22:23,20/08/2023 22:24,20-Aug-23,PURNIA,LifeStyle,390,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
2ff02bb8-0eec-49cd-870c-a18fa3dd57cb,Inbound,Returns,Missing,,060147bf-2793-4c9f-9402-f746349cf03b,08/08/2023 13:15,20/08/2023 18:27,20/08/2023 18:44,20-Aug-23,JANJGIR - CHAMPA,Home Appliences,975,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
ecd43cb4-7665-4cb5-ad60-f98a35f90e64,Inbound,Returns,Wrong,,8efd63b0-f46a-4833-831d-d156ddc4274c,,20/08/2023 17:53,20/08/2023 19:20,20-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
7bd0838a-f467-4c3d-99b9-3e8be41e2cfa,Outcall,Cancellation,Return cancellation,,9fe3d85c-2474-4a85-932b-f46530ef07cc,,20/08/2023 12:28,20/08/2023 12:33,20-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
0d4182bd-a3d8-4c4e-8f68-a6132f909e3b,Inbound,Payments related,Online Payment Issues,,06044661-632f-4010-b652-b67625c24de1,,20/08/2023 14:09,20/08/2023 14:09,20-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
7cc420e6-cf92-49c6-ba12-70a3733b37c3,Inbound,Order Related,Delayed,,1ebdcc9d-b009-4e14-9a5d-d16587c50f8a,,20/08/2023 18:04,20/08/2023 18:04,20-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
2177205c-0f1e-45ce-9fce-77246b7ff0b2,Inbound,Feedback,UnProfessional Behaviour,,cec4eb50-486a-4d42-9a04-d37ae61b7637,,20/08/2023 12:44,20/08/2023 12:45,20-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
7c740e46-a776-46af-9453-ad3107489df8,Inbound,Returns,Reverse Pickup Enquiry,,1830e84d-330d-4114-bd7d-288766a77047,01/08/2023 17:05,19/08/2023 20:06,20/08/2023 13:55,20-Aug-23,ALIGARH,Home Appliences,1179,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
702e27d0-f7c7-4cd3-a0d6-738c957ff8b1,Outcall,Returns,Reverse Pickup Enquiry,,666e0e3b-001c-46e3-8ca2-f9869ac43167,,20/08/2023 11:00,20/08/2023 11:03,20-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
39bf2f08-cfaa-4b3d-90d0-475a70015495,Outcall,Returns,Reverse Pickup Enquiry,,3bc3816e-485c-449b-9a7a-ec3064cd9fa0,,20/08/2023 11:38,20/08/2023 23:58,20-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
a272c3f1-c4d6-41c7-9eae-bad6813f0659,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,c8508144-0b1d-4d69-9c55-1e16f7630dd2,,20/08/2023 18:24,20/08/2023 22:00,20-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
f128cfcd-35c6-4320-8570-ef568a38631c,Outcall,Returns,Reverse Pickup Enquiry,,cb3035d5-4eda-46e9-aba9-44e3ebe1d0fe,,20/08/2023 14:10,20/08/2023 23:53,20-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
02d5de8e-cd9b-4396-afed-2bae63d7c84d,Email,Cancellation,Not Needed,,a30be31a-8d4e-4ddf-905f-24d80a72008a,10/08/2023 10:54,20/08/2023 06:27,20/08/2023 06:45,20-Aug-23,BIHAR SHARIF,Home,767,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,4
3c64da13-5cee-4891-9313-22d69f483d27,Inbound,Order Related,Order status enquiry,,5234b342-61d0-4eb3-ac61-9d020679ed4f,,20/08/2023 13:08,20/08/2023 13:09,20-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
78b5b770-a3e7-4c6c-9720-92ffaa3bd7ca,Inbound,Returns,Return request,,f50127ab-44b3-40b0-a3b9-6a2bb58dea4a,,20/08/2023 15:32,20/08/2023 15:38,20-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8ffdb419-20b8-4c52-8e7f-3acb602aa85b,Outcall,Returns,Reverse Pickup Enquiry,,0b85f8b2-80b0-448f-92ae-5e65e3bbeb89,,20/08/2023 10:50,20/08/2023 10:50,20-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f4ebd1ea-a970-42a0-a6e3-e7ff99208e49,Inbound,Payments related,Payment related Queries,,a000ae78-4fe0-4eaf-95d1-3f41e44ea64b,,20/08/2023 10:23,20/08/2023 10:25,20-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
86a5cfe0-7d07-41b0-925d-ede9e12cf282,Inbound,Returns,Reverse Pickup Enquiry,,39e20246-1a15-43ef-adbf-4ef5a70cf3b0,,20/08/2023 15:44,20/08/2023 15:45,20-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
f0a8668a-b198-4693-b4cb-35cb578fc1a5,Inbound,Returns,Reverse Pickup Enquiry,,82c4033f-47b1-46f5-b7b5-8f92d34efa80,,20/08/2023 19:02,20/08/2023 19:52,20-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d2338f15-0ce0-4374-9de8-dcbb7fe5f521,Outcall,Returns,Return request,,a80d83c0-bcd7-483c-bd37-32057ddc4d74,,20/08/2023 07:15,20/08/2023 07:25,20-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,5
2f307dfe-6c59-4dec-bbc8-0e2b8d42d650,Inbound,Refund Related,Refund Enquiry,,308c90a1-e64a-46ed-ab9c-3089db603d23,,20/08/2023 06:57,20/08/2023 07:04,20-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0522ad49-f469-4d39-9421-50517e136323,Inbound,Order Related,Installation/demo,,eb56c94f-bde6-4a5c-9036-16f9905ff492,,20/08/2023 08:54,20/08/2023 09:07,20-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
27ba527d-5839-407e-be82-8c21a607e3ca,Outcall,Shopzilla Related,Signup Issues,,53a0201d-e946-4c71-af7f-897f51c2bf32,,20/08/2023 09:47,20/08/2023 09:52,20-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
7ce72969-a233-4f58-817c-e40eac03244c,Outcall,Returns,Reverse Pickup Enquiry,Support Agent not understanding the concern,745c5fd3-dca4-407f-a7c2-582a720789fd,,20/08/2023 15:39,20/08/2023 15:41,20-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
ecdb02cd-4698-4d23-a629-9d25870a5ece,Email,Order Related,Delayed,,224b4ddc-d5d1-44b6-be24-ca0339d07282,12/08/2023 10:40,20/08/2023 10:53,20/08/2023 10:54,20-Aug-23,JAIPUR,Electronics,213,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,4
ec66e1f4-e049-4cc8-9b1b-56c15964d8d1,Outcall,Returns,Reverse Pickup Enquiry,,ff303bbb-4440-4fe2-a78c-c9c559168825,,20/08/2023 11:33,20/08/2023 11:38,20-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
cc0c9bcf-3b6f-4505-b455-e6d424b0b480,Inbound,Returns,Reverse Pickup Enquiry,Good support for customer care ,522e45a6-1a08-4409-8c49-7e5ef0940e94,,20/08/2023 14:26,20/08/2023 14:27,20-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
dccbf54f-de9e-402d-9feb-73af31179003,Outcall,Returns,Return request,,0750c85b-c226-471c-9e67-1dcac39ae02b,,20/08/2023 21:29,20/08/2023 21:30,20-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
92e19eb1-e001-4cdf-9f70-8347eb27ec55,Inbound,Returns,Reverse Pickup Enquiry,,7b2199df-2c12-425d-a8a8-0f8a04351e42,,20/08/2023 09:03,20/08/2023 09:07,20-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
be2d55ab-e605-495f-b83d-bab76e2a2826,Inbound,Returns,Fraudulent User,,b20d26a3-a5ee-44df-9522-c8b8564d6bbe,,20/08/2023 17:15,20/08/2023 17:17,20-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
9de64599-3fd1-4828-8401-3d406d140ba8,Inbound,Order Related,Order status enquiry,,78cbbfe1-0091-454c-9815-536606ea55bf,,20/08/2023 12:58,20/08/2023 13:38,20-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
ce8ddb40-1c77-43c7-9738-36ec90ec67a3,Inbound,Refund Related,Refund Related Issues,,e0533768-ba08-496f-abd5-2248857a84ae,,20/08/2023 12:13,20/08/2023 12:17,20-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,2
7225fe5e-ad88-48fe-a80f-cb483bd110ab,Outcall,Feedback,UnProfessional Behaviour,I asked many times for supervisor or customer service staff's incharge to talk. But either he not forward call or his incharge not responded. Incharge should respond ,52321aae-5c45-46fb-96c6-5468646cad9b,,20/08/2023 11:19,20/08/2023 11:26,20-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
39363881-c7de-4a43-8741-3b911742e5ca,Inbound,Returns,Wrong,,16bec13e-12df-4616-9caf-52a35f41c210,,20/08/2023 13:19,20/08/2023 13:20,20-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
374bfbb3-2677-480e-b572-a4c3c023155b,Inbound,Offers & Cashback,Instant discount,,fdcdf6b9-6125-446c-b3ba-41a52d1c8cb2,,20/08/2023 18:36,20/08/2023 18:39,20-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
7287e964-6bc6-4af2-92ff-fe276916b507,Inbound,Returns,Reverse Pickup Enquiry,,cc51e2e9-56bb-4272-a60e-6edce5d5cef9,,20/08/2023 12:06,20/08/2023 12:17,20-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
a2553182-b1ba-4afe-bfb8-e082edb7c53b,Outcall,Returns,Wrong,Send my money as soon as possibleExcellent costumers service ,86e37c2b-740f-4bbf-a10f-2e32c80c72f9,,20/08/2023 12:34,20/08/2023 12:42,20-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
0bac920b-cc70-4843-b22b-1ff3f3e332ee,Outcall,Returns,Fraudulent User,Awesome,dadade61-c01a-4793-849a-47962cd4d040,,20/08/2023 06:11,20/08/2023 06:35,20-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
687ce0f4-4717-41a9-ac5c-169e318208b9,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla service very bad other services very good actually I order air dopes but Shopzilla delivered not working Air dopes this is not acceptable ,be036d75-b907-498f-b7aa-bd998b2359b6,,20/08/2023 21:43,20/08/2023 21:47,20-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,1
d1cb5ecc-aebb-49fa-b026-3f95ea8ba2af,Outcall,Refund Related,Refund Enquiry,Mera paisa wapas kro ,76b5040a-72d4-4338-99f2-6de656b0f147,,20/08/2023 06:40,20/08/2023 06:51,20-Aug-23,,,,,Michael Silva,Elijah Yamaguchi,John Smith,31-60,Evening,1
b427b0d3-fe8b-43a8-a54a-7905d1ed96bf,Inbound,Returns,Reverse Pickup Enquiry,Very bad service,78b7b12f-939b-41fa-a1a4-df35ae8e85be,04/08/2023 15:23,19/08/2023 14:06,20/08/2023 17:00,20-Aug-23,BANGALORE,Furniture,11490,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
da30fb89-bba2-4e97-9c41-e260b435b02b,Inbound,Returns,Reverse Pickup Enquiry,Very good,742e7e7a-9e20-4855-9a9e-81e5e1792213,,19/08/2023 23:07,20/08/2023 00:09,20-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
e0a6a455-700d-40f3-9233-1fdc12bb709e,Inbound,Returns,Reverse Pickup Enquiry,Friendly,0a20fa6c-2fca-4507-93cd-3398bb3e5567,,20/08/2023 12:24,20/08/2023 12:40,20-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3f7f5670-d81a-470c-a798-fc4634451fb4,Inbound,Returns,Reverse Pickup Enquiry,,d838384f-31f3-4fd3-9dff-6abb0b6f9af5,,20/08/2023 10:38,20/08/2023 14:07,20-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,3
da020faf-5019-436e-bc88-f70094f5a770,Outcall,Returns,Return request,,7911fd94-d4d8-45db-9916-b62ad1c60ec2,,20/08/2023 17:51,20/08/2023 19:36,20-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
5f7a55ab-44c6-42e9-9f15-53a774682e35,Inbound,Returns,Missing,So kind and cooperativr?,7461206b-3e6a-41c7-84b9-7026f81595e6,,20/08/2023 11:21,20/08/2023 11:25,20-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
8a27b26d-2822-4a84-82fb-503e83e8b40a,Inbound,Returns,Wrong,Thanks for supporting me,3e907024-c010-408d-abeb-3125cd4c9cb9,,20/08/2023 15:20,20/08/2023 15:35,20-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
7fd57040-5cac-4695-9853-6672243b3c51,Inbound,Returns,Reverse Pickup Enquiry,They are not solving any problems,8a2916b7-b539-4788-b187-581ab2112190,,20/08/2023 10:00,20/08/2023 10:03,20-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
502172ba-45b3-43a1-93a0-ca9ef2a34a52,Inbound,Returns,Reverse Pickup Enquiry,,a9ea4976-d0c5-45a2-884b-55d95440cdb7,,20/08/2023 18:28,20/08/2023 18:29,20-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
dbacdf73-48a9-4242-9889-f0e9b7e8411e,Email,Feedback,UnProfessional Behaviour,,c3744bcd-70d5-4254-bbde-d33641d08094,06/08/2023 14:40,20/08/2023 13:11,20/08/2023 13:12,20-Aug-23,SARDARPUR,LifeStyle,189,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
74886577-4d3b-4f20-a51c-a3af94cd7ed2,Inbound,Order Related,Installation/demo,,a2083293-7756-4d11-930e-307b28a14e87,,20/08/2023 23:17,20/08/2023 23:21,20-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
c497068b-34d1-4eff-a508-da37a6bf0dd6,Inbound,Order Related,Installation/demo,Problem is not slove,93ae82e2-7702-4d15-a05e-3839e54a217f,,20/08/2023 11:19,20/08/2023 21:14,20-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a3060810-bfef-4689-9629-20bc0e2048ca,Email,Shopzilla Related,Signup Issues,,045f2bdb-0d0c-4715-abca-381d855fa0e0,,20/08/2023 10:32,20/08/2023 20:35,20-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e216064d-6947-403c-8dc1-a3b07423100d,Inbound,Order Related,Installation/demo,????? ???? ???? ?? ?? ro ????? ?? ?? ??  ??? ?? ???? ?? ?? ???? ??? ???????? ???? ?? ????,efa70d28-8cf7-49ab-a23d-b62f1c7f2661,,20/08/2023 11:52,20/08/2023 13:39,20-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
92dfd302-6568-4d86-990d-1bec73779aa4,Outcall,Refund Related,Refund Enquiry,,4a3d751d-2f2d-4127-b7bd-36fc73a44876,,20/08/2023 13:22,20/08/2023 13:26,20-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
9a66fdcd-11d9-40b0-b6e4-59bf1cbe646b,Inbound,Returns,Fraudulent User,,16c50308-535d-43e6-9997-df1679eea724,,20/08/2023 14:20,20/08/2023 14:21,20-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a62324c3-6132-441b-b887-08390dd3f2d7,Inbound,Refund Related,Refund Related Issues,My problem not ,ddb0d94b-c3e2-4603-beb4-9857e0f236f3,,20/08/2023 15:38,20/08/2023 15:41,20-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,3
d99a0d8d-ba82-4ba1-be24-f0fe32d3a3ef,Outcall,Refund Related,Refund Related Issues,,242d155f-2eac-44eb-9f3b-2dc64fc123a1,,20/08/2023 07:17,20/08/2023 15:10,20-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7b1de8b1-360b-4814-8525-3c1998283c81,Inbound,Returns,Reverse Pickup Enquiry,,19875c7d-7176-4988-b640-e4675d8fbe2b,,20/08/2023 09:28,20/08/2023 09:41,20-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
cb946fde-5ee5-487f-b34a-b4bb702bbf8f,Outcall,Order Related,Installation/demo,,d03e4498-3f4b-4141-86cc-9fef7bd23e35,,20/08/2023 17:38,20/08/2023 18:32,20-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
f862b384-e4e0-41d7-904d-0a34dcf06a46,Outcall,Returns,Fraudulent User,,f186f89a-7f7f-4559-9b59-81e15542a621,,20/08/2023 07:41,20/08/2023 07:42,20-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ad2a3d66-aa41-46ea-b6dd-e7a29e0eccf4,Outcall,Returns,Fraudulent User,Na,759fee8a-e607-4150-9a94-0cbc6f936bd1,,20/08/2023 10:45,20/08/2023 11:17,20-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
89e279dd-ac6a-489f-b7ea-83e269032755,Inbound,Returns,Fraudulent User,,e1edfd4c-f7e4-4e64-bfa8-7ee1340d6c4f,,20/08/2023 14:37,20/08/2023 14:40,20-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
e5293900-f0fc-4e04-b29c-9220fe970e30,Inbound,Order Related,Delayed,,2fb518f0-066e-4ca4-9f84-dc8ba109e695,,20/08/2023 14:10,20/08/2023 14:10,20-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f44c47d9-89f0-44e8-a403-6decfd552764,Outcall,Returns,Reverse Pickup Enquiry,,1966b8fb-83d3-47ee-b444-d5f3d5f7e003,,20/08/2023 07:35,20/08/2023 07:37,20-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
7fea6fe4-6819-4530-9013-62ef93c5920b,Outcall,Returns,Reverse Pickup Enquiry,,bafe4208-af5e-49fd-9f23-48f127b03a65,,20/08/2023 20:07,20/08/2023 20:17,20-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
b4676c04-b81f-458f-91f9-16ab2828ed87,Inbound,Returns,Fraudulent User,,a3f314b1-547d-4b80-8c41-65312c25c659,,19/08/2023 18:29,20/08/2023 13:56,20-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
38adb695-9240-4962-86b7-bcd4833b60e4,Outcall,Returns,Reverse Pickup Enquiry,This guy is very halping me.Thank you  ??,6a84e3e9-cdb6-44ce-8681-9c7d1f691d72,,20/08/2023 11:19,20/08/2023 11:21,20-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
1581cd0d-ab2b-4ef4-97c6-b925d6de6265,Inbound,Order Related,Installation/demo,"Owner is not capable person.Product website is not working properly to resolve my problem,My personal thought about the owner product to check Shopzilla properlyThat's gaven waranty service of product website is working or not working....",b5d7f5d7-7f06-4a3c-a308-0f639a9b7f7c,,20/08/2023 08:45,20/08/2023 08:54,20-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
9a5b04c2-4dc5-44c4-842c-c0e59ec09004,Email,Refund Related,Refund Enquiry,,6ef28e70-ad35-4262-927c-84363c1e293c,,20/08/2023 13:18,20/08/2023 13:31,20-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ef49ef8b-1dbb-4b85-b39d-c95b23013875,Inbound,Others,Others,Back end team contact option should be given if a complaint has taken more that 3 days to be resolved. I have been trying since more than a week but no body is helping me with any update on my complain. It seems like customer support team and back end team is cheating to the customer. ,a2917b30-78b8-466c-b8ac-210fc2218be1,,20/08/2023 01:39,20/08/2023 10:52,20-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,1
6e1e9715-f5a7-4d3a-bfe6-c899409b26e5,Email,Order Related,Delayed,,ef8b3bea-24e6-4b04-9ee0-8d39c5ff24e6,,20/08/2023 09:57,20/08/2023 10:01,20-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
20cd89f9-200b-4cd4-b65f-538ecd933fa5,Outcall,Returns,Reverse Pickup Enquiry,??,a0d63fd4-2dfb-42e8-ad64-c83cbc971fcb,,20/08/2023 07:01,20/08/2023 07:04,20-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
28871597-cf2b-4dde-a5d4-06b9002b76b6,Outcall,Order Related,Installation/demo,Thanks,3cadd867-8d82-4a63-ba38-550998c6dfd5,,20/08/2023 09:34,20/08/2023 10:03,20-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
6e43e6d1-9113-4e22-9c5f-37139ecd2c7e,Outcall,Returns,Reverse Pickup Enquiry,Love you ??,8ef0777f-8358-4d6d-b3a2-cef41ca19315,,20/08/2023 09:47,20/08/2023 09:54,20-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
191b49dd-408e-4471-a20b-8513342fbb34,Inbound,Order Related,Order status enquiry,,d6baaf83-2992-4967-afd1-ade5ff926589,,20/08/2023 14:50,20/08/2023 14:57,20-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
a0fb3680-9eba-415c-b113-e6d0f7597f48,Outcall,Returns,Reverse Pickup Enquiry,,7c2d2506-5357-46f3-bd7c-9cc94dd59933,,20/08/2023 11:03,20/08/2023 11:05,20-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
03992cf2-58a1-4d80-aade-b371435ef4b8,Inbound,Returns,Reverse Pickup Enquiry,,64fd0250-508e-4628-bebd-14d96304b006,,20/08/2023 14:48,20/08/2023 15:04,20-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d5e7027d-ffb0-454f-86d8-734322f29d2b,Inbound,Order Related,Delayed,,7669ef7a-d99e-4fa1-afde-cdb5d10d4ee2,10/08/2023 07:39,20/08/2023 12:17,20/08/2023 12:20,20-Aug-23,GAYA,Electronics,290,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
43fda84a-4e73-4cc5-92f4-9792b086cd0d,Inbound,Order Related,Order status enquiry,,0b9ba49d-179a-472e-aa44-f167743d351a,,20/08/2023 16:27,20/08/2023 17:37,20-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,1
09c53c62-d9ee-469e-b36f-a10918b90e68,Inbound,Product Queries,Product Specific Information,,bf5fbb98-78d2-4e28-8f8d-ad1753ac8e3b,,20/08/2023 11:50,20/08/2023 11:53,20-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
cb9ddd32-9f35-4a12-b8b0-cad61b36b967,Inbound,Returns,Reverse Pickup Enquiry,Tx,237fcca1-6e6d-460a-8f27-f37a5d96b0a5,,20/08/2023 07:45,20/08/2023 07:46,20-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
cce563cd-c8ca-43ed-9687-9b59ff2dec9d,Inbound,Returns,Reverse Pickup Enquiry,Bad ?? return request daily complent but not solution my ,ec6d6642-ee06-4390-a56e-840c85e3c680,,20/08/2023 10:16,20/08/2023 10:18,20-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
039d2c77-667a-46a6-aa72-05371ef3dc82,Inbound,Returns,Reverse Pickup Enquiry,,56bb4d40-44e3-4dd6-bf05-be4746baab0f,,20/08/2023 11:17,20/08/2023 12:04,20-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
402e9e48-3682-4b98-80ee-32628271c3d7,Outcall,Order Related,Installation/demo,,557c10b7-4097-4e6c-ab0b-b2aba20884f5,,20/08/2023 11:07,20/08/2023 11:10,20-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,1
4aae3332-2c39-4db4-935a-e3d7b8523708,Inbound,Order Related,Installation/demo,,4fee21f9-13a7-40ba-9bf6-f9c31dd74f57,,20/08/2023 23:44,20/08/2023 23:45,20-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
e8ea26c2-324c-4c67-a0f4-f48395892924,Inbound,Feedback,UnProfessional Behaviour,Best customer care service ?? ?? ,f98757a8-e8d3-4646-9bdf-0a5307593d2c,05/08/2023 10:57,20/08/2023 20:09,20/08/2023 20:10,20-Aug-23,MOHALI,Home,149,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
9c341eaf-a086-4111-9b46-f1ea8bdee56b,Outcall,Order Related,Delayed,Good,67330207-af0b-4294-ba99-dafc5328fb14,,20/08/2023 10:00,20/08/2023 10:02,20-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
2c2e1455-3b49-4702-ae6e-691c5442cc9f,Inbound,Returns,Reverse Pickup Enquiry,Everything is good thanks Shopzilla,7b6c2a9c-d81c-407d-914e-662c0491f982,,20/08/2023 18:45,20/08/2023 18:53,20-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2d502f08-ed50-45f7-90e6-0fac0d676487,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,614645ba-317a-4e72-8bae-f4f171e1060c,,20/08/2023 10:21,20/08/2023 10:42,20-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
76291b3a-114a-4269-a945-b940cdac1452,Inbound,Product Queries,Product Specific Information,Poor quality ,be96ba4c-de8c-4668-8975-9b8220c302bf,,19/08/2023 19:09,20/08/2023 06:34,20-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
8b8850fd-ba5c-4a12-9a8c-f064aa201258,Inbound,Returns,Reverse Pickup Enquiry,Superb performance of talking and we'll efforts to solve any questions...well done Shopzilla and his team..,c05608dd-3969-4171-aeed-8bf56e5e4683,,20/08/2023 10:46,20/08/2023 10:47,20-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
b86a517d-774a-4552-be5e-261fa229a081,Inbound,Returns,Product related Issues,,1d12971d-562f-45b2-911a-f54d250bc826,,19/08/2023 15:51,20/08/2023 17:11,20-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
4d1301ce-9ca5-4c79-b651-fc08d77d3fde,Outcall,Returns,Return request,,e2b7f79e-7afd-4b53-80b3-465974d267ee,,20/08/2023 10:44,20/08/2023 11:07,20-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
11161df3-4e04-4e07-9c03-b76ad84b8953,Outcall,Payments related,Online Payment Issues,,8d598878-0f47-47db-aaa7-b8b6380eec70,,20/08/2023 17:01,20/08/2023 17:04,20-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
7ba3608a-4d4c-428d-95f2-e5b6293ce049,Inbound,Returns,Reverse Pickup Enquiry,,8f7c1190-6a35-4924-97c3-7118d3a2099e,,20/08/2023 21:51,20/08/2023 21:54,20-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
c6f506d3-c444-4da6-b641-a2cc7d4c6aa1,Inbound,Refund Related,Refund Related Issues,,68ac4125-f4bd-4e0a-be6d-a92a44ff847a,,20/08/2023 12:11,20/08/2023 12:23,20-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
ca8a011b-474c-4164-8678-9e2921abac95,Inbound,Returns,Reverse Pickup Enquiry,,9cddd5b2-75a7-4618-9435-1fbad74bddfb,,19/08/2023 17:29,20/08/2023 08:43,20-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
02e1c97d-3a74-40d6-8e8b-b4034e65a163,Outcall,Feedback,UnProfessional Behaviour,,837d1c85-e377-4447-aa2a-1d33a45bbb10,,20/08/2023 10:28,20/08/2023 10:45,20-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f3095b5b-c135-402f-a69d-7833cf28f59d,Outcall,Returns,Reverse Pickup Enquiry,,ce860ac8-4c1c-4f4d-ad2d-633feb8b044d,,20/08/2023 11:26,20/08/2023 11:33,20-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
e0f0662d-3e91-4252-b69a-f28b96e41f6c,Inbound,Returns,Reverse Pickup Enquiry,,26d31d17-a403-45bf-975c-2322a7c756f2,,20/08/2023 15:35,20/08/2023 15:42,20-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
8fe2cae0-b443-4f47-a571-87b5ef590256,Inbound,Returns,Reverse Pickup Enquiry,Very very good ,3fbb4f8f-0d57-401b-b28c-4fd51a6ada60,,20/08/2023 11:40,20/08/2023 11:41,20-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d53de4dd-b54a-4807-a1fd-216072906b2e,Inbound,Product Queries,Product Specific Information,,c28cc8a0-a45f-4326-9f57-5eacd73efa96,,20/08/2023 12:08,20/08/2023 12:36,20-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
f1a3aa9d-2373-42d5-8257-5ad2c5bd2c85,Inbound,Order Related,Seller Cancelled Order,,8b2cfe93-c54b-499b-bedd-b4cc53adfde7,,20/08/2023 14:55,20/08/2023 17:33,20-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
1b2e8475-0ab6-4a6f-b95b-7dbd050f4ff3,Inbound,Returns,Reverse Pickup Enquiry,We need to spend more time to customer connect due to this Shopzilla need to provide option to connect directly in menu,1ba7cd79-6dfb-4bfd-a711-cd67bae5d006,,20/08/2023 21:59,20/08/2023 22:02,20-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bc9bbcf8-ebba-4942-ab61-2c010f27503c,Inbound,Returns,Fraudulent User,,c561c754-8e50-4cbb-bf52-1cb43381fbca,,20/08/2023 11:34,20/08/2023 11:36,20-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
bf4ed68d-074a-4fab-a5d9-21890e751406,Inbound,Returns,Reverse Pickup Enquiry,,05c5fdb7-6fe3-45ba-bc6b-c345c0f5fb49,,20/08/2023 12:38,20/08/2023 12:44,20-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,5
93b3728f-a355-490a-9501-0a41f4b1858c,Outcall,Returns,Return request,,eed52e99-9812-4d37-b669-0e4b7ae3c334,,20/08/2023 12:02,20/08/2023 12:06,20-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
748cecd3-3bf8-471c-ab90-3d66a58c6408,Inbound,Returns,Service Center - Service Denial,"It's the Shopzilla policies that are not good as if the product delivered is not satisfactory then what's the point ,  the refund is always available in SuperBuy and not in Shopzilla if I don't get satisfactory product then the service provided is worst  , in case of SuperBuy the options of refund is always there and no manipulation so build a good business by providing good product and even now when there is demand of online services is most the originality of product is still in doubt by many ",17fc5640-bcfb-433d-9b46-6809fadbb42c,,20/08/2023 18:45,20/08/2023 18:48,20-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
4a42f941-f5b3-4a62-9181-e872b52cd4ab,Outcall,Returns,Reverse Pickup Enquiry,Best ,f938be56-7a14-40ee-8689-cce648dc2c04,16/07/2023 16:34,20/08/2023 08:03,20/08/2023 08:07,20-Aug-23,CHENNAI,Electronics,1199,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
86f1fb45-52a0-451e-a226-ed1b7165ff8f,Email,Returns,Reverse Pickup Enquiry,,566b0d51-0507-4904-8dff-37206ea21199,,20/08/2023 08:37,20/08/2023 08:41,20-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
1be10ea9-e6a9-4241-be0c-483904c0b0f3,Email,Returns,Reverse Pickup Enquiry,,4453c63c-bc01-4b3a-80d1-14f07ef66d0f,,20/08/2023 14:41,20/08/2023 16:42,20-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
96ad74fe-d955-42cf-b46b-c3c097fd1ad0,Inbound,Returns,Reverse Pickup Enquiry,Vary bad talking style and not resolved my issue ,4c810324-58ed-48a9-a328-c7d4f94333f5,,20/08/2023 12:26,20/08/2023 12:28,20-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
76c3959f-2833-4536-9e84-0387cef30497,Inbound,Order Related,Delayed,Well done,6c79a7b2-5aae-4dcf-97b2-397786d3542a,,20/08/2023 12:23,20/08/2023 12:29,20-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
de3d41ed-7439-4208-9016-e7dfdada0827,Inbound,Order Related,Installation/demo,,9045b73b-2b2c-42a2-9201-9421046b3c47,,20/08/2023 14:41,20/08/2023 14:44,20-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
28aaa631-75e1-42ca-bdb1-1e02c8f1d2ee,Inbound,Returns,Fraudulent User,,67980b0e-c89a-47ba-93ae-e4f6c3f15203,,20/08/2023 09:02,20/08/2023 09:07,20-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8095d813-2f54-431e-9251-887325c8b186,Inbound,Returns,Reverse Pickup Enquiry,,d8dda611-d4a9-4cde-b1dd-84e804ce4786,,20/08/2023 13:05,20/08/2023 13:35,20-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,1
fd120cd6-0054-47b9-a1da-bdca62ba0d73,Inbound,Returns,Technician Visit,,38d0ee6f-703a-4d67-a8bd-580269867002,,20/08/2023 22:39,20/08/2023 22:43,20-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
7c2d498e-40f4-427d-b5b1-6fafc14cdf9c,Inbound,Order Related,Order status enquiry,,3852366a-cc75-4f5b-a6b1-24e30d2f5031,02/08/2023 22:54,20/08/2023 11:38,20/08/2023 12:17,20-Aug-23,CHENNAI,LifeStyle,670,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
15c4019e-d69c-4bf4-88fa-d01b6900ac0b,Inbound,Refund Related,Refund Enquiry,,5c318415-b5d6-403d-bde9-6884469ae53e,,20/08/2023 12:38,20/08/2023 12:38,20-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
20667050-9df0-4908-bbdd-237e5bac3fde,Inbound,Returns,Reverse Pickup Enquiry,,97667c7e-3b71-4cd1-9f09-135afb531d52,,20/08/2023 14:37,20/08/2023 15:00,20-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f3e112de-0f02-4cea-8e7b-3429896c15bd,Inbound,Returns,Fraudulent User,,136005df-2cde-4719-8897-e9ad9120e437,14/08/2023 19:07,20/08/2023 11:18,20/08/2023 11:21,20-Aug-23,INDORE,Electronics,1999,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
17476c88-e4ea-44de-bf5c-8d323cb0c2dc,Inbound,Returns,Missing,Good working ,366a3d03-dc12-4c25-ad2e-c115e66657fe,,20/08/2023 09:00,20/08/2023 09:02,20-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ff03bb99-eeba-4481-a0e2-88ffbcc24f97,Outcall,Shopzilla Related,Signup Issues,No thanks.,4b13d901-c18b-4384-af0e-542340a09240,,20/08/2023 11:15,20/08/2023 15:50,20-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
46aedea0-76c2-4e34-a147-8a62cd3b5927,Outcall,Returns,Fraudulent User,Awesome Work She's Very Nice,5da0aeca-022a-4b14-bc1b-b23c4a0863bc,,20/08/2023 16:49,20/08/2023 16:55,20-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
8ca24662-c40d-470c-acc4-5df95431ccec,Outcall,Returns,Reverse Pickup Enquiry,,98cbef29-1d3c-4c01-b7de-681d8fb77167,,20/08/2023 20:09,20/08/2023 20:14,20-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
11833694-8839-435c-a9b1-0090206fc382,Email,Feedback,UnProfessional Behaviour,,c94bca97-c71c-4e76-8b0e-ea741534b60e,26/07/2023 19:45,20/08/2023 08:14,20/08/2023 08:22,20-Aug-23,SULTANPUR,Electronics,1499,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
6afe2fde-1b8a-4d97-bc26-323305dc4eab,Outcall,Returns,Reverse Pickup Enquiry,,b44aae83-d6d2-47c1-98ca-81f116ac481a,,20/08/2023 11:41,20/08/2023 11:53,20-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5e5a378a-5ea9-4d4d-af09-012e7789029b,Inbound,Returns,Fraudulent User,,cb06cf9c-113a-4271-b6d7-9f29dbc5ad00,,20/08/2023 10:12,20/08/2023 12:21,20-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
59587af4-d5e3-46b4-b43e-a546959aba0f,Inbound,Returns,Service Centres Related,,087d7e71-4e5e-4b59-8f87-7f3f72aa7927,,20/08/2023 14:32,20/08/2023 14:32,20-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
535beb7c-47a4-4833-93ac-7ee758280a89,Inbound,Returns,Wrong,Awesome ,270a172a-5457-4cbe-86dd-0f2e8514c784,,20/08/2023 08:56,20/08/2023 08:58,20-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
1002c45b-1c44-4a1d-854b-1081b2edf4d1,Inbound,Returns,Reverse Pickup Enquiry,,64213097-7d95-401e-a41b-b7b28bed72db,,20/08/2023 11:25,20/08/2023 11:26,20-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
a3efee60-150c-417b-8142-64449deceeea,Inbound,Returns,Fraudulent User,,e6e6ac56-d630-4043-966d-3b45ad8d916a,,20/08/2023 17:48,21/08/2023 12:51,21-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
a66a5cb3-289c-4e53-b156-1f80f2085b05,Inbound,Returns,Reverse Pickup Enquiry,,e8526533-dcf8-4dd0-be61-f8646bf4d2f3,,21/08/2023 19:54,21/08/2023 19:56,21-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
5ff2398e-0467-4fe3-b627-4f6a3549c923,Inbound,Order Related,Order status enquiry,,5a3f3448-b382-467c-b7f2-34fe77dc5924,,20/08/2023 23:21,21/08/2023 05:40,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ca1c8264-adcf-475b-993d-114143de8416,Inbound,Payments related,Wallet related,Very nice and supportive,0d0a7831-359b-4259-b8da-1be9bbc9c47e,,21/08/2023 20:22,21/08/2023 20:35,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
05a28beb-77ec-4c96-9d47-9e6f363e3bad,Outcall,Returns,Missing,"Please boycott those fraud sellers from Shopzilla who used to cheat customers. As per my experience I have ordered 3 pair of curtains but instead 3 pairs I only received a single curtain. However, in the invoice it is mentioned quantity as 3 but in the package I got only 1 that too 1 single curtain rather than 1 pair. I have been shopping from Shopzilla since a long but for the first time I have faced this issue. I hope the Shopzilla authority will resolve my issue and take necessary actions against the fraud sellers ",568c8f6c-8706-45db-9406-4604bc43bcf0,,21/08/2023 10:55,21/08/2023 11:05,21-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,4
9e346594-a296-4231-842e-10b69a38661c,Inbound,Returns,Reverse Pickup Enquiry,,17d1d2fa-3748-4604-aecb-36fc2c2716ba,,21/08/2023 20:43,21/08/2023 20:44,21-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
68f162ae-ec7a-4994-9232-d04a8430a830,Outcall,Offers & Cashback,Instant discount,,f1a88a94-fbe8-4e29-ab1b-9cbd96380499,,21/08/2023 17:44,21/08/2023 20:23,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
6bc6c0f1-ea74-41fb-9f4a-01bac6fac94c,Inbound,Order Related,Order status enquiry,Plz share all tha info about courier office to your customer care office so that they can inform to courier service about any delay,1b1cb797-5e1d-42b3-980b-81e91476abff,,21/08/2023 19:55,21/08/2023 19:56,21-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
b4acf161-aa97-414a-a332-83ecdc0d996e,Outcall,Returns,Reverse Pickup Enquiry,Good,13c49cea-f5d7-475d-8277-609f831d4c88,,21/08/2023 08:46,21/08/2023 08:49,21-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
563d0f04-5178-4a8a-961f-6ad109bd8292,Inbound,Returns,Reverse Pickup Enquiry,good talk nice ??i like it,ba8f33b0-f704-48e8-8a41-21de2436dcba,,21/08/2023 09:27,21/08/2023 09:29,21-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,2
c523946f-6e5a-469f-877f-323cc1fb0204,Outcall,Returns,Reverse Pickup Enquiry,,a69bd639-54c7-4831-9b5a-4b961a518b69,,21/08/2023 14:32,21/08/2023 14:34,21-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
f751e593-46ca-40c2-8d9f-b69e6e386db6,Outcall,Returns,Reverse Pickup Enquiry,Good service,1ca0e937-8ac2-4f50-a9c7-c2704c412b02,,21/08/2023 09:44,21/08/2023 09:48,21-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
4c43e698-b5e5-4a85-a5a0-87621911d29d,Outcall,Returns,Return request,"the executive i had word with was very polite and sounds so good , feelinf happy and satisfied with her service . overall better experience ",4fd62981-e05b-4af1-bbbc-235fc5375d34,,21/08/2023 10:54,21/08/2023 11:00,21-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
9b9bfaf3-06fb-485a-8d07-d5571a839989,Inbound,Feedback,UnProfessional Behaviour,,e4f54fa2-eeb0-4520-91d1-a2cb70f0ce88,,21/08/2023 12:36,21/08/2023 12:39,21-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,3
c1fb3417-5261-40b0-9f67-9f085beb4e19,Inbound,Returns,Reverse Pickup Enquiry,,52799fd6-7a37-4693-acf8-2ab9f67f6ef3,,21/08/2023 19:50,21/08/2023 20:08,21-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
58a85934-bce6-4630-828c-ce1d0d7cc7f4,Inbound,Order Related,Installation/demo,,d83a6e41-7cbc-46f1-9bb1-9e74ee645ae8,,21/08/2023 10:16,21/08/2023 10:36,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
535bfd19-0a69-4820-9c1b-b4b044c6575b,Inbound,Shopzilla Related,General Enquiry,Not completed for my problem ,7eaa342c-fccc-4d60-9579-61e7459d16fd,,21/08/2023 13:28,21/08/2023 13:36,21-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,3
8ecdce70-4fbf-4836-9795-46db769a85d0,Inbound,Order Related,Installation/demo,,e2ddf75e-4887-416e-b710-15aca39ef58a,,21/08/2023 14:51,21/08/2023 15:44,21-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
dba7a473-f7b7-4071-9fa1-eb99df65df29,Inbound,Feedback,UnProfessional Behaviour,,b66e48a9-aaba-4139-8b6a-03004a63a7e2,,21/08/2023 20:55,21/08/2023 21:08,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
d45d4322-077f-4bb7-918b-3165aae0d15e,Inbound,Order Related,Installation/demo,,7d35f2f4-7087-427c-8b3d-75e744bba146,,21/08/2023 21:01,21/08/2023 21:05,21-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
c44cae0f-4f1c-4715-8446-8e6d85b2c706,Inbound,Returns,Reverse Pickup Enquiry,,f244337f-95dd-491a-8c26-e14daefb8bde,,20/08/2023 17:09,21/08/2023 09:39,21-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
db69b57c-7f27-454f-b6a0-d7d0db692c59,Inbound,Order Related,Installation/demo,,3ef5f2a2-cb6e-45cd-9f61-03810c2b0dca,,21/08/2023 22:18,21/08/2023 22:22,21-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
f03cb24c-6741-4783-9973-49b2223f81bb,Outcall,Returns,Return request,,512f18e6-b950-405a-a3a8-71452002974e,,21/08/2023 16:47,21/08/2023 16:58,21-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2f41527e-3438-4a49-88c2-f0d64b1b518a,Outcall,Order Related,Delayed,Not resolved my issue,e6b7aff9-e69c-4932-b880-b21d976ea15c,,21/08/2023 19:27,21/08/2023 19:30,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
6e1dd3cc-1c81-4173-bb08-bcbf790d0351,Inbound,Returns,Reverse Pickup Enquiry,Hamare problem solve hone chahiye ,7c298ece-4ca2-4843-a4dd-32c1f208d59a,29/07/2023 16:21,21/08/2023 12:19,21/08/2023 12:21,21-Aug-23,PURI,LifeStyle,897,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7e7e365b-1996-4c1f-a9a0-e725ff3db1c4,Inbound,Cancellation,Not Needed,,e29dc103-4e01-4cb5-aea1-9423cfa45dbf,,21/08/2023 15:09,21/08/2023 15:12,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f8321e38-e63f-465e-87e7-df71a785dae1,Inbound,Order Related,Customer Requested Modifications,The customer service was very well.... They are very supportive??,e5a62e0b-7e8c-4e05-8ef2-aa26fa1ed979,,21/08/2023 00:26,21/08/2023 00:36,21-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
6b301809-56b2-4701-945f-14996a9d7bc3,Outcall,Payments related,Online Payment Issues,Ok,ad6f3116-0a69-4902-9c59-98ebd51b8da8,,21/08/2023 09:26,21/08/2023 09:28,21-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,4
96099ff4-e29d-42ad-a7bb-75bbf274a937,Inbound,Returns,Service Centres Related,,56c695ba-1999-4487-9d8d-d24e5cb9746d,,21/08/2023 09:53,21/08/2023 09:57,21-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
05ac4ba1-0523-49dd-8212-d89e39997b5e,Email,Returns,Reverse Pickup Enquiry,,19adcf90-1c18-40c6-bbba-12e6797b5584,,21/08/2023 17:41,21/08/2023 17:42,21-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
5bb347e2-ca2d-405c-9a1a-bb27c9ecdc40,Email,Order Related,Delayed,Good to behaviour and helpfully...happy,544d1310-7a19-4cba-8adb-3e353e0422dc,06/08/2023 12:50,21/08/2023 17:21,21/08/2023 17:22,21-Aug-23,MANDI,LifeStyle,413,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
fb52c44a-b920-4b7b-bc0f-da430edc3353,Inbound,Returns,Reverse Pickup Enquiry,Pathetic experience ,9ef4845a-d8f7-4d9b-a48d-6103cee91809,,20/08/2023 15:52,21/08/2023 22:55,21-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a02c1123-e6dd-43b0-87f9-157910dc52aa,Outcall,Order Related,Order status enquiry,Very good ,f76ea581-7a52-4868-bbba-7ae670f35b3a,,21/08/2023 15:49,21/08/2023 15:58,21-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
7c7e7074-f31d-410d-ab6d-17db723e8673,Inbound,Returns,Return request,,923a5771-9255-402c-94e4-237cf02ffb4d,,21/08/2023 17:57,21/08/2023 17:58,21-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2e827976-0347-42bf-9004-d7f65969c1b6,Outcall,Returns,Reverse Pickup Enquiry,,1621fb3a-13ab-4c13-94f9-fd02406ed457,,21/08/2023 21:51,21/08/2023 22:08,21-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
67a76c76-5234-4677-ae42-2407c2ecbaac,Outcall,Returns,Reverse Pickup Enquiry,,579db697-aa78-40d0-97bf-5ac56829b111,06/08/2023 12:51,21/08/2023 15:24,21/08/2023 15:27,21-Aug-23,PAROLA,Books & General merchandise,2574,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
957e0a4a-a37a-461b-b87f-1cc5b4e7ffe9,Inbound,Offers & Cashback,Other Cashback,,eb61d555-7d50-4990-818a-af57f8806e0a,,21/08/2023 11:48,21/08/2023 15:14,21-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
54c258f0-d478-4b07-a247-5e17fb2e7798,Outcall,Order Related,Delayed,,96a20eab-91da-4655-9ef3-cec492e3d162,,21/08/2023 20:29,21/08/2023 20:31,21-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
92eca30b-edae-42aa-90ea-194327fef6cb,Outcall,Returns,Return request,I AM REALLY APPRECIATE THAT YOUR CUSTOMER CARE EXECUTIVE UNDERSTAND MY QUERY AND SOLVED IT.,35c07517-b004-4051-b9f5-659e04578dac,08/08/2023 21:20,21/08/2023 09:56,21/08/2023 09:57,21-Aug-23,SUNAM,Home Appliences,26965,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
8953b6c6-7692-49b5-bf78-9fe629a61019,Outcall,Returns,Reverse Pickup Enquiry,,8a705bcf-05e9-4bb9-a52c-2bb316bda9e9,06/08/2023 13:32,21/08/2023 17:05,21/08/2023 21:20,21-Aug-23,PUNE,Home,213,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
a0db30af-fdc6-444b-8fc9-d07711bc26ab,Email,Returns,Reverse Pickup Enquiry,,8f263485-fabc-437b-ac82-809e70c6893f,05/08/2023 06:19,21/08/2023 18:43,21/08/2023 19:05,21-Aug-23,VARANASI,Electronics,977,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5484fb5f-d6e5-4aeb-b5ce-43c95608385a,Inbound,Order Related,Installation/demo,,7258f055-10eb-4f83-affb-283f5b71a547,,21/08/2023 07:24,21/08/2023 07:26,21-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d72fce21-c264-465b-a518-9399b3111944,Outcall,Returns,Reverse Pickup Enquiry,,76894719-51cb-446e-9679-1672ef85487a,,21/08/2023 19:24,21/08/2023 22:18,21-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
bf867663-9725-4f89-ab3a-a4e1e85f5d74,Inbound,Order Related,Order status enquiry,,c3449d74-a089-4134-ae8e-b421833f1e6d,,21/08/2023 12:31,21/08/2023 13:25,21-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,4
d3c17f1f-1c00-4476-a5ec-00d58cad086b,Outcall,Returns,Reverse Pickup Enquiry,,5c7a08d3-d425-48d1-82bb-92d073fb92fe,,21/08/2023 18:54,21/08/2023 19:33,21-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c38dd2e0-2b4d-44da-a384-4e44985e283b,Outcall,Returns,Reverse Pickup Enquiry,,0c23c656-9a01-426a-9c33-26d35038c9a5,,21/08/2023 08:40,21/08/2023 08:42,21-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
7ca5d136-3955-4c33-b502-dd5221ba3e59,Inbound,Returns,Reverse Pickup Enquiry,,b5c8d4ab-ac9d-4d1a-bf4a-35a5d2b01674,,21/08/2023 10:07,21/08/2023 12:58,21-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
394bc53a-c62f-42b3-a1e1-d63f1ccefbbe,Outcall,Order Related,Priority delivery,,b5b079b6-d36d-4420-8b15-77cf6d23957b,,21/08/2023 20:14,21/08/2023 20:15,21-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
ca14cae1-6d80-4f04-a44a-347620bf6b7f,Email,Returns,Reverse Pickup Enquiry,,d4b6c66a-8f70-4e77-9b0b-554540cba0de,,21/08/2023 10:27,21/08/2023 11:26,21-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
7e7af1a8-6d0e-407e-9382-3189ce9ccd1e,Inbound,Order Related,Delayed,,ecd97ca4-50fa-472e-8dfb-ae50dca4cb80,06/08/2023 01:05,21/08/2023 20:47,21/08/2023 20:56,21-Aug-23,PUNE,LifeStyle,754,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
0c90c257-7db7-4f41-82da-439f42fcf3d7,Inbound,Returns,Reverse Pickup Enquiry,Very good ,bd68e53f-bdc2-42f4-9d48-7599d1e19e34,,21/08/2023 10:52,21/08/2023 11:23,21-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
ca55664e-3043-429a-a711-ce9ac6c99c24,Inbound,Order Related,Order status enquiry,return delivery is late,7bedad2d-fab0-436e-8d92-9a5faa74be8a,,21/08/2023 13:52,21/08/2023 16:39,21-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
41b2aa8a-0723-4ca4-a0ff-d4e5ca459c6f,Outcall,Others,Call back request,,c577e9b3-d130-44df-b85d-a48e8e312bd6,,21/08/2023 10:51,21/08/2023 10:57,21-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7b399091-21c1-4835-9d71-7d1dbf9c2e1e,Inbound,Returns,Exchange / Replacement,,3556639a-ec9d-4e23-9fe1-335cd9c88e16,,21/08/2023 13:42,21/08/2023 13:44,21-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
607a4151-c003-45d2-af1e-b6e5edabf04a,Inbound,Order Related,Delayed,Very good ,a53de176-6e4b-469c-af16-51bf6a526972,10/08/2023 18:41,21/08/2023 08:08,21/08/2023 08:15,21-Aug-23,AMRAOTI,Books & General merchandise,248,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
89c595bd-4ed0-45e6-8743-9ee73a781583,Inbound,Returns,Return request,,74cb3752-aba4-4ebf-aa42-518d12188301,12/08/2023 21:35,21/08/2023 09:21,21/08/2023 09:22,21-Aug-23,BHOPAL,Electronics,393,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
272e619e-6e45-4f61-8d2a-3fc1373b5131,Inbound,Returns,Reverse Pickup Enquiry,,f82d1ee2-7065-4f5e-b3c7-33ff43533f85,,21/08/2023 12:57,21/08/2023 12:58,21-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
4a5a4631-9752-4c60-bafb-571585670564,Inbound,Order Related,Delayed,Make call easy on customer care ,027fd62b-2c2d-48ec-a848-d384e40d0050,15/08/2023 14:41,21/08/2023 10:02,21/08/2023 20:37,21-Aug-23,BHILWARA,Books & General merchandise,271,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
dbb720f4-7b67-4880-bccc-9207cd200192,Inbound,Returns,Reverse Pickup Enquiry,"For my existing complaint, I need to lodge another complaint.What a great service by Shopzilla. I everytime need to lodge complaint for each and every order. I am not a Shopzilla Plus member but ai feel like it's a tag to my profile that everytime you will need to lodge complaint or get in touch with Shopzilla support. It's not plus it's a curse",7f3fc1da-1361-4ad3-b061-a1a4557684c4,,21/08/2023 14:23,21/08/2023 18:09,21-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,3
1f65acda-0120-4598-be64-e9a2b84178f6,Inbound,Order Related,Installation/demo,Nice sirji,2f3c28f7-799d-4c57-9ffd-0ec466af938f,,21/08/2023 13:07,21/08/2023 13:09,21-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
1800b2a9-51fe-489e-9339-dae70445ede0,Outcall,Order Related,Order status enquiry,,be9179f7-fb85-4f9b-a5be-d547b75e5a39,,21/08/2023 08:51,21/08/2023 11:03,21-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dd5561eb-21f3-47c6-8924-46029f598e5d,Inbound,Returns,Reverse Pickup Enquiry,,65f631b8-ee36-40e9-93a6-76798078b10a,,21/08/2023 11:52,21/08/2023 11:52,21-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
35ce6909-b958-49fa-9dac-7cc9f32273f1,Email,Order Related,Delayed,,fe30742e-c06d-4b2f-b7b5-c915ad75bfa3,09/08/2023 09:58,21/08/2023 18:18,21/08/2023 18:20,21-Aug-23,HYDERABAD,Books & General merchandise,1099,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
291d12d7-a464-4c1d-bf82-2940c4035c41,Inbound,Returns,Reverse Pickup Enquiry,Verify seller before onboarding ,0a8ede0f-4006-46a5-b799-dbb385930b1b,,21/08/2023 10:54,21/08/2023 11:06,21-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
1ce3fb0f-4803-426d-b37c-4c756d2218cb,Inbound,Returns,Reverse Pickup Enquiry,Very nice support ?? ,d5253029-f13a-4f56-b675-5f27b4e4b47c,,21/08/2023 15:49,21/08/2023 15:53,21-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
dc7c01fa-2897-41ad-9414-d65cbbb9fe3f,Inbound,Returns,Reverse Pickup Enquiry,,160385e3-24c0-499a-b077-d9d282d04b97,,21/08/2023 20:44,21/08/2023 20:44,21-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
a06f4f3a-575e-492b-a758-8d7acc1f40b0,Inbound,Returns,Reverse Pickup Enquiry,,8c0d6b69-be9c-47c6-bb7e-f1cc93f7dcc6,,21/08/2023 22:19,21/08/2023 22:21,21-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bc73a942-2d6f-4b6b-a197-7569ea2cc6f1,Inbound,Refund Related,Refund Enquiry,Very polite and thank u??,ea4c1318-459d-4998-8778-198095994a8d,10/08/2023 13:59,21/08/2023 22:02,21/08/2023 22:07,21-Aug-23,BHUBANESWAR,LifeStyle,561,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
d8749293-7283-41b0-8fe6-c93d7e363bac,Inbound,Returns,Reverse Pickup Enquiry,,31e03879-b8bb-4090-8900-8bdf972a5975,07/07/2023 16:40,19/08/2023 18:54,21/08/2023 15:29,21-Aug-23,BASTI,LifeStyle,999,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
1763ec89-ed7b-42ac-b53a-ff5e377a2165,Inbound,Returns,Reverse Pickup Enquiry,,4d9b3bee-3c2f-424f-9366-0919c0f8d50a,,21/08/2023 11:25,21/08/2023 12:23,21-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
50b476e8-bd8e-474d-a5d4-b49e9cda4960,Inbound,Order Related,Order status enquiry,,b2e76916-9097-4d7a-9fb8-b966e6cb4722,,21/08/2023 12:17,21/08/2023 12:30,21-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
0d56954a-4626-4f7a-aced-7705ab00deeb,Outcall,Product Queries,Product Specific Information,,111700a7-24e7-4066-bdf0-1b8118684429,,21/08/2023 18:16,21/08/2023 18:19,21-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
30869070-064b-441c-93a6-6dc602b469e1,Outcall,Returns,Missing,,29657db3-1dc9-4af2-8b2d-925594f393c8,,21/08/2023 13:31,21/08/2023 13:39,21-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
06c66c77-938b-4de1-b525-87c7950f7d50,Inbound,Returns,Wrong,Excellent   care service. So many Thanks to   service representative. ,b4b75bd7-f306-4ecf-be3b-1fe4160c679a,,21/08/2023 13:52,21/08/2023 14:16,21-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
b431bec9-238e-4c4a-9756-74f2ba0928c8,Outcall,Order Related,Installation/demo,Excellent interaction with full satisfaction.  Thanks to Customer support Executive Mr.  .,90c26155-34c7-4b90-aa8d-388eb2bcffd2,,21/08/2023 15:16,21/08/2023 15:17,21-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
aa357103-ff8a-4a66-b428-3cfacf972e27,Outcall,Order Related,Order status enquiry,,db4edee9-8f9e-40d8-9da6-c1d4991bfb42,,21/08/2023 19:04,21/08/2023 19:12,21-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1e300624-d27a-4683-a44e-934212dac6aa,Inbound,Order Related,Delayed,,2c96b333-c236-4c1b-a75c-d021a3aeaa3d,09/08/2023 14:13,21/08/2023 08:26,21/08/2023 08:42,21-Aug-23,HYDERABAD,Books & General merchandise,229,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
7a6efb64-26fd-49c7-9a9b-4b4bcab67db1,Inbound,Order Related,Customer Requested Modifications,The customer service was very well... They are very supportive??,f1841d2e-563f-4141-b3f6-6512c72a14de,,21/08/2023 00:23,21/08/2023 00:29,21-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
5ff9fe68-5504-4534-9a96-434d15dae550,Inbound,Order Related,Seller Cancelled Order,Whatever my issue are there it's sloved now I m very happy to shop on Shopzilla app it's a fantastic app wholeover the world thnxx Shopzilla ...????,d595560d-8c10-4c1b-85c3-ba10eae9c7aa,,21/08/2023 10:48,21/08/2023 10:49,21-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
4bb534f9-11b0-4285-bde4-e2c95dc7be55,Inbound,Refund Related,Refund Related Issues,Very nice ,2ff499dd-a4f6-4fc5-b1d2-25a2ff85de37,,21/08/2023 21:10,21/08/2023 21:13,21-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
2c0d6035-9482-4aeb-8156-8cf9780563eb,Email,Order Related,Delayed,,05f4440d-d704-4d46-aa0e-08e2631166cd,15/08/2023 12:17,21/08/2023 11:24,21/08/2023 18:43,21-Aug-23,AHMEDABAD,Mobile,8999,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
1ddc51b0-0aad-4a9c-87df-902dd67d8599,Inbound,Order Related,Delayed,,f85601ae-9ea7-480e-9b79-af5cbd5d5cec,11/08/2023 10:13,21/08/2023 11:04,21/08/2023 15:47,21-Aug-23,KARAD,Home,299,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
e5195ac4-d285-4bde-96c9-f5ca5babec46,Inbound,Returns,Wrong,,7dc02de7-015e-44b4-b5b0-a8ba8cdeb587,,20/08/2023 12:47,21/08/2023 15:57,21-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
eebb28f7-aeb6-49c4-9b81-2a1bd46f52ae,Outcall,Order Related,Order status enquiry,,09069f57-c24c-4a7a-b4f7-1f12f8b3c598,,21/08/2023 11:12,21/08/2023 11:13,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
0f949e34-0f09-4780-b099-9b3cd8bd443b,Inbound,Returns,Reverse Pickup Enquiry,,0f622088-d978-42ae-8992-98764d880ac4,,21/08/2023 00:20,21/08/2023 00:50,21-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
a08fa6d1-0315-48a5-a7fb-6949ac655a4f,Outcall,Order Related,Order status enquiry,???? ?????,d56c9f27-4a90-4219-8883-7da0f9d9c217,,21/08/2023 17:56,21/08/2023 18:07,21-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
4b022171-30e6-4261-9f30-4a920149ab44,Inbound,Returns,Return request,,9d482ded-4e3e-452f-b350-0ad3abb99bea,,21/08/2023 21:51,21/08/2023 21:54,21-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
d8f773c8-266f-4830-b03f-930583802e8b,Inbound,Refund Related,Refund Related Issues,V good ,f07875db-dd15-48c1-a05e-743d82f4dc42,11/08/2023 12:52,21/08/2023 09:19,21/08/2023 09:21,21-Aug-23,GHAZIABAD,LifeStyle,1399,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
5f62a6b8-2e89-4990-bbc5-dd88b5309e33,Inbound,Order Related,Order status enquiry,,9c0b3980-200a-497d-9065-ddfbfa72cf04,19/08/2023 15:42,21/08/2023 19:58,21/08/2023 19:59,21-Aug-23,HYDERABAD,LifeStyle,975,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
093baa34-aa93-4b4a-8701-d4952200bfb2,Outcall,Order Related,Installation/demo,Good service,a29c8800-f0e6-4ff8-91b2-b64caead9c7f,,21/08/2023 10:44,21/08/2023 10:46,21-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
0d247c30-04c8-4b97-8698-51a87523512b,Inbound,Order Related,Delayed,,377fb98e-6fcf-4223-bb0c-80f576c488a4,05/08/2023 14:13,21/08/2023 13:28,21/08/2023 20:28,21-Aug-23,SANGAREDDY,Home,583,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
566fc0e5-ab83-49e9-85b6-dc33b4e14c33,Inbound,Returns,Reverse Pickup Enquiry,She gave me wrong information ,0b8a7194-6ece-4cec-94a8-6ec29921b093,,21/08/2023 16:21,21/08/2023 16:53,21-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
559af16c-f344-4438-9274-51f85ba9b75e,Outcall,Returns,Reverse Pickup Enquiry,,16c4bf0f-232b-4a22-a97e-8faf3a131a3e,,21/08/2023 17:29,21/08/2023 17:47,21-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f483e169-b241-42e6-9c0a-4a14c6bfc74b,Inbound,Order Related,Installation/demo,,53c144de-f789-4989-90a9-efb9be233de0,,21/08/2023 13:14,21/08/2023 13:29,21-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
175b7143-6842-49bc-aac0-c755011b1457,Inbound,Order Related,Order status enquiry,It was nice to talk,ba9bb9da-1958-44d6-806b-b3d1543167af,,21/08/2023 14:36,21/08/2023 14:41,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,2
ec52620d-313d-4936-b426-4d689e3ef40f,Outcall,Order Related,Order status enquiry,I want my order as soon as possible ,a298f05e-058d-4900-b6e2-edb6738f0200,,21/08/2023 17:04,21/08/2023 17:08,21-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
669b7875-b365-482e-88fd-b48c5d4ec96e,Outcall,Returns,Return request,,f6b9781b-4d24-4ce3-8e74-455c76b70fa7,,21/08/2023 20:24,21/08/2023 20:26,21-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
324df5ed-426f-4a59-a16b-a423ce8f4389,Inbound,Returns,Return request,,a88babae-a941-47ba-8bb7-13786a721868,17/08/2023 15:09,21/08/2023 22:38,21/08/2023 22:41,21-Aug-23,NAWABGANJ,LifeStyle,711,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9b6c30cd-7e98-4a71-a510-37ec54f737cc,Outcall,Returns,Reverse Pickup Enquiry,,0ccf64de-95cf-4658-b901-97e44b9f7d28,,21/08/2023 12:17,21/08/2023 12:28,21-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
869ec20b-01cb-4ddc-a9c7-421a370cd0dd,Inbound,Order Related,Installation/demo,,7db6f56c-9f6f-4936-8b75-56c9b9ade2cf,,21/08/2023 13:40,21/08/2023 13:46,21-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
e9eb5acd-d59b-4b72-a003-e8f05a3c70ea,Outcall,Order Related,Installation/demo,Uable to solve my oroduct related issue not happy with the services,e8ad24c1-7449-4cf1-a87c-1ed3576db612,,21/08/2023 17:05,21/08/2023 17:09,21-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
137dd0b1-e19d-45cb-907a-f2bc26c7e835,Outcall,Returns,Reverse Pickup Enquiry,Very good ,8c1b9ef4-6bc8-4401-8205-61d5a53da643,,21/08/2023 19:33,21/08/2023 19:37,21-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
03480f73-a868-47d2-a370-f60d284285c6,Inbound,Returns,Reverse Pickup Enquiry,,20b19bbe-e11f-4c69-821d-590ebab3999b,,21/08/2023 21:45,21/08/2023 21:47,21-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
614ea434-5154-4b50-9a4d-e2508001f045,Inbound,Returns,Reverse Pickup Enquiry,,dee3c0e3-cd66-4034-9a6f-d48b4cb0c469,,21/08/2023 19:49,21/08/2023 19:50,21-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d0fe603a-1f68-4232-83f6-c7be2e17b2e2,Inbound,Order Related,Delayed,,e10f7e06-f6e6-4284-8e16-f33974ccba43,,21/08/2023 07:54,21/08/2023 07:55,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ca7f700d-f55a-42d1-b7da-3ff48fc9b522,Inbound,Order Related,Delayed,Very good ,afd158a1-3163-45e9-9048-5b31f144a34f,,21/08/2023 11:50,21/08/2023 11:55,21-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
ef7a78a9-c72d-4a87-9a11-1ddf4b57f4c0,Inbound,Returns,Reverse Pickup Enquiry,,13a12efd-cf7e-4be8-b55f-0e0f772c5ec7,,21/08/2023 20:22,21/08/2023 20:25,21-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
22912457-5560-4663-bc04-64b17d01337c,Inbound,Returns,Service Centres Related,,7807e1ed-18d6-49a7-b9ef-71410f0c2d02,,21/08/2023 19:22,21/08/2023 19:22,21-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
e2e3dfc8-e0b0-4b16-beb6-ae3b31f2d64e,Inbound,Order Related,Delayed,,0608a549-bd63-467a-9741-0f7696a578e6,12/08/2023 21:37,21/08/2023 15:27,21/08/2023 15:28,21-Aug-23,,LifeStyle,243,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
44845232-5841-487a-a6cc-464be1faff64,Email,Order Related,Delayed,Very bed ,2485c6f1-45df-4551-b5b8-8e5d52519c12,15/08/2023 20:38,21/08/2023 23:54,21/08/2023 23:56,21-Aug-23,BANGALORE,LifeStyle,695,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
dcc9fadc-f965-4733-a7e2-04c728dbc6e1,Inbound,Returns,Return request,I know that there is no returnable policy for a few items but if that item is defective or partially delivered then there should be an option to raise our concern directly from the   page.,e7814869-52b0-4b8e-8d1a-5cfb862a7735,,20/08/2023 20:28,21/08/2023 23:09,21-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
66822fba-5612-489a-9c69-a7198c51996b,Inbound,Returns,Wrong,,dd1b6512-56d9-45e3-a696-30c9a92eae9c,,21/08/2023 10:06,21/08/2023 10:10,21-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
8365ba49-ce8a-4b08-96c5-de423d1275b9,Inbound,Order Related,Installation/demo,,a4a49642-d824-478a-8fc6-801ae8284de8,,21/08/2023 15:19,21/08/2023 15:21,21-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
f732b364-9814-4c37-8797-3a8405fe657e,Inbound,Refund Related,Refund Enquiry,,b48f90f7-f57c-4b83-83ee-4ee3a4e479ba,11/08/2023 11:02,21/08/2023 23:19,21/08/2023 23:20,21-Aug-23,KOTA,Electronics,1199,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4d0609f3-9de5-49cf-9c3b-11677965f23a,Inbound,Shopzilla Related,General Enquiry,Her voice is really nice I am extremely happy with her voice ????,40ceea20-e5bc-4d6f-ad13-a886afbd6356,,21/08/2023 01:58,21/08/2023 02:22,21-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
6b27a8ea-3ba9-4175-93f7-74ef74dbcaa1,Outcall,Returns,Reverse Pickup Enquiry,Good service ,089b31b0-6631-4eb4-8910-365361e1892a,,21/08/2023 17:58,21/08/2023 18:05,21-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
037e9c27-5a0c-4eba-91b8-78b7b06e7bad,Inbound,Returns,Reverse Pickup Enquiry,,e34e9399-5696-4fb8-a281-1385500fd034,,21/08/2023 19:57,21/08/2023 19:58,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
3c51dc36-57e6-4ddc-8b3d-aacf1f1c4c20,Inbound,Returns,Return request,,f50434e5-7b2c-43c1-bada-443a07f596e6,,21/08/2023 01:55,21/08/2023 01:59,21-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c350de27-a329-4f2f-b882-7ed9e0cdb4cd,Inbound,Returns,Reverse Pickup Enquiry,There should be direct option to call customer care and talk to representative,19f404f1-df31-431e-99f2-e2d4529f57b1,,21/08/2023 12:12,21/08/2023 12:15,21-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
4bc139c8-2352-4e56-a193-62a78e9518e2,Inbound,Returns,Fraudulent User,Good ,5a558708-e9d7-4930-9347-8671e1f46ef1,,21/08/2023 20:38,21/08/2023 21:19,21-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
aa3ae6b2-00b9-4fc0-8c21-1597968d81ad,Inbound,Returns,Fraudulent User,,2d7c9b07-711c-49a5-adfe-c040d13cf84b,12/08/2023 09:43,17/08/2023 14:37,21/08/2023 05:26,21-Aug-23,ROORKEE,Books & General merchandise,307,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
1edf329b-0002-49ab-967f-cd20190774f0,Inbound,Returns,Fraudulent User,,3a837849-fcc5-471a-b74f-67337e9710cd,,20/08/2023 19:56,21/08/2023 11:30,21-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
8d79d34b-e017-4b42-9660-0cbc25d169bd,Inbound,Feedback,UnProfessional Behaviour,Poor delevary ,4246ab74-40fb-4af0-b82a-192454cea760,,21/08/2023 08:43,21/08/2023 08:47,21-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,1
e579cd0e-b4df-4d9a-baa4-52e44facb7c4,Email,Order Related,Delayed,,962f4068-8ed4-4f2b-b77f-de528d68903a,08/08/2023 10:57,21/08/2023 20:31,21/08/2023 20:32,21-Aug-23,GUWAHATI,Home,189,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
5a3f1b27-f39a-44b9-9568-f611887169c6,Inbound,Others,Others,,fc46c41a-c352-4e87-afdc-e5deb96cdd76,,21/08/2023 15:42,21/08/2023 15:42,21-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
9bcd8444-b53b-494c-a64f-70687d5c22a7,Outcall,Returns,Reverse Pickup Enquiry,,16c9f36a-cc2a-4a32-ac7e-d0cf891befe2,,21/08/2023 17:36,21/08/2023 17:36,21-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
0176987e-a426-4958-935b-aace620cce95,Inbound,Returns,Wrong,,0ab11cf3-f0bf-4866-9039-0d5bc9d42a00,16/08/2023 15:19,21/08/2023 12:50,21/08/2023 13:11,21-Aug-23,NAGAON,Electronics,4499,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
ef2144bb-b6e0-4947-982a-b62994a3e169,Email,Returns,Missing,,da45863d-52d0-4e7e-aea8-ded1c337ca71,,21/08/2023 20:06,21/08/2023 20:07,21-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
ee9aa650-2c8b-44ab-8f97-f9f75b2f4689,Inbound,Order Related,Delayed,,f44338f1-3a4a-4bb8-a04d-ec84e828e466,,21/08/2023 16:10,21/08/2023 16:10,21-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
48ce5064-eb89-4f95-b4b0-b53d15ad1621,Inbound,Order Related,Order status enquiry,,9e49fd31-fe7b-473b-982d-5895569331c3,,21/08/2023 22:25,21/08/2023 22:26,21-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dd4bc548-fe96-4b4c-a617-46b38bae29da,Email,Refund Related,Refund Enquiry,Mind blowing ,43d99904-1e81-4bf0-8b2d-ff64f07612d1,13/08/2023 17:50,21/08/2023 13:13,21/08/2023 13:14,21-Aug-23,KATHGODAM,LifeStyle,499,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
241b4ab1-9bb7-4390-acde-d7f8d6ccbb54,Inbound,Returns,Reverse Pickup Enquiry,,5e3ffe0f-ed3e-48f5-9930-e9b4e3022a0c,,20/08/2023 16:05,21/08/2023 19:05,21-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2e46cd7d-0fe0-49c7-bdb3-63d0e50fa6bb,Inbound,Returns,Reverse Pickup Enquiry,,a5094d04-5a52-4ff8-b0a6-ac9e75341dd5,,21/08/2023 09:25,21/08/2023 10:28,21-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,3
0149cb25-088f-4223-814a-e0486b67bf48,Inbound,Returns,Missing,,f5ed3137-5526-4953-b26e-87f80bb4b1f0,,21/08/2023 13:25,21/08/2023 13:28,21-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
8f6d1e95-e700-4d03-9f77-57b7dadb985b,Inbound,Returns,Fraudulent User,,ca7eda56-9253-497e-9427-24a5c5d4ff75,,21/08/2023 13:38,21/08/2023 13:50,21-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
53fd9ec5-3380-4057-aaa5-eaa0d56bfaa6,Inbound,Order Related,Delayed,Good work costume support,64873765-6893-4f91-8f4c-52518f9a13e4,,21/08/2023 16:13,21/08/2023 16:15,21-Aug-23,,,,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
e6acb714-8571-4feb-a756-49f18180db74,Inbound,Order Related,General Enquiry,,1995a723-cbb5-49cf-bc69-1762c0a6c6b9,,21/08/2023 20:41,21/08/2023 20:42,21-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
30bea721-7f08-4c6a-8ada-83292f5da4e8,Email,Returns,Damaged,,b76860c6-c74c-46bc-a647-70eda5aedcce,16/08/2023 18:10,21/08/2023 20:05,21/08/2023 20:06,21-Aug-23,PUNE,Books & General merchandise,408,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
69972420-259a-4c10-a74d-2aae5b87571f,Outcall,Returns,Reverse Pickup Enquiry,Very Very good ,46ccfef5-3a83-4547-9a33-d55f0a795b0c,,21/08/2023 15:31,21/08/2023 15:35,21-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f90bedc4-b9b2-4f23-a78c-e88c2d580a19,Inbound,Shopzilla Related,General Enquiry,,97fe2518-6ba3-4c42-b821-106c1a5d2346,,21/08/2023 14:38,21/08/2023 14:42,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
964d0829-8e19-440d-ae6e-45573feac4b2,Outcall,Cancellation,Not Needed,Dear Shopzilla customer: why you Guies  say my order is cancelled and no any Amount deducted but till now my order is not cancelled  if I  want to cancelled my order Than charge pay 200 hundred who is Responsible foy this pay?? Best ,af813fb7-4c9e-4aeb-891f-a954615eebf7,,21/08/2023 17:37,21/08/2023 17:44,21-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,1
bf987897-7776-480c-a512-97d06be1823c,Inbound,Product Queries,Product Specific Information,Good interaction ,039a09ba-546e-42a6-b86a-ef57175ad2db,,21/08/2023 12:22,21/08/2023 12:41,21-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
0c2e16b1-9fa8-431a-88f8-5e37b553cc42,Email,Refund Related,Refund Enquiry,Kindly make easy to contact customer care in case of serious issues to resolve the issue quickly.,f9e70478-9b82-4d23-aaf9-85a07b80a607,,21/08/2023 15:08,21/08/2023 15:11,21-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
804957a3-b116-410a-8bc6-6f40d5e41875,Email,Returns,Wrong,,57a41955-68fb-4804-a75f-01d3f0c1dc48,,21/08/2023 16:46,21/08/2023 16:50,21-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
d2f7e5b1-b1d1-40ac-aba0-b979e8fb4bb0,Inbound,Returns,Reverse Pickup Enquiry,,95185c68-4f38-4f18-9dbc-b8ad0e7934b1,,21/08/2023 12:06,21/08/2023 13:36,21-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
d556989f-f9d9-4185-a545-813f6e82fb8b,Inbound,Feedback,UnProfessional Behaviour,,65c2751e-a5ea-46bb-a186-6e8953a470cf,,21/08/2023 14:09,21/08/2023 14:12,21-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
cb2c9272-df81-4a3f-8dea-002f81317062,Inbound,Returns,Reverse Pickup Enquiry,,19b4ca4c-0c92-4ac6-b57d-c34e20452fd7,,21/08/2023 21:00,21/08/2023 21:04,21-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
42fefcc0-0786-4dbd-837e-b42da8b7eec9,Inbound,Returns,Return request,,c178d39a-01fa-45c4-8544-45bb4e29fa4c,,21/08/2023 14:18,21/08/2023 14:25,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
18bb336a-82d2-428f-b073-bfd76ae9023d,Outcall,Returns,Reverse Pickup Enquiry,????? ,c1bf7859-5800-4127-8734-76dd90d40889,,21/08/2023 20:22,21/08/2023 20:23,21-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
23165fad-6213-4eab-b99c-f100bc36790c,Inbound,Order Related,Delayed,,2d5ee517-44d0-4e8e-a079-0b980e71ec19,,21/08/2023 09:47,21/08/2023 09:55,21-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,4
8445b2a7-5060-4962-8801-a05f9cedc253,Outcall,Refund Related,Refund Related Issues,Increase staff salaries ,c3cefd81-66ff-44b3-9e96-151fa16e5f1a,,21/08/2023 17:15,21/08/2023 17:26,21-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
89ec0207-91b4-4208-9600-fed6a58a63d3,Email,Returns,Return request,,f463b243-faa5-4914-b094-4adf945950b5,,21/08/2023 17:43,21/08/2023 17:56,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
7931f785-e06d-4145-ad8d-b7e09599e171,Outcall,Order Related,Order status enquiry,,645b789a-b6b4-4ebb-b07a-4feb211c2407,,21/08/2023 10:49,21/08/2023 10:50,21-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c96699bb-2dc2-413b-b025-e818bb50e403,Inbound,Payments related,Online Payment Issues,,ede85aae-b5dc-4f75-9547-4255ea58dfb8,,21/08/2023 21:10,21/08/2023 21:11,21-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
82f3f6f8-5fb5-4c8f-84db-8399c73964f8,Inbound,Order Related,Delayed,,37ee176d-21b4-4e95-b498-5cd94df791e4,,21/08/2023 21:51,21/08/2023 22:43,21-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
4de4eeef-b61e-4a35-8199-b23777ce3a3b,Inbound,Returns,Reverse Pickup Enquiry,,e6510874-7e2f-4c20-9463-954efe9b5458,,20/08/2023 19:40,21/08/2023 12:02,21-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
89413636-f92a-4f22-8b61-a96ad564af71,Inbound,Offers & Cashback,Affiliate Offers,Veri good ,27eccfb5-989b-4a59-992e-1b815ba3255a,,21/08/2023 15:22,21/08/2023 15:31,21-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
f247036d-115e-4634-8cf0-5a12279250f7,Inbound,Returns,Missing,,7d3873a2-c3d8-4d06-acd9-f36b0849b020,,21/08/2023 22:20,21/08/2023 22:28,21-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
3cb20783-e94a-4585-98e7-352162915fb7,Inbound,Order Related,Delayed,,07c3b7c8-36e5-40e8-a8b6-2490c83e375a,14/08/2023 09:05,21/08/2023 19:51,21/08/2023 19:52,21-Aug-23,SINDHANUR,Electronics,219,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
50ded7e3-b506-4251-a305-4b1d2daf27bd,Inbound,Returns,Reverse Pickup Enquiry,,fa095837-d3fa-4615-9125-ba38ed0ad0ad,,21/08/2023 11:06,21/08/2023 11:07,21-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,1
1df86f99-08c2-4e9f-9493-3bd723097d1e,Inbound,Returns,Fraudulent User,Very poor service of Shopzilla customer service no proper information given and no solution of our problems.Shopzilla totally waste of time and money ,eaae8a8b-5679-4b2b-8429-d4eaf97271c7,,21/08/2023 19:16,21/08/2023 19:29,21-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
d7617fdf-b377-48dd-9eb4-ea0f534c9e0e,Inbound,Returns,Reverse Pickup Enquiry,,2c923438-b309-45c9-a892-783b0fb02477,,21/08/2023 19:05,21/08/2023 19:43,21-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
c77b427b-19fe-496d-9ca7-c96b8a958e0d,Email,Returns,Reverse Pickup Enquiry,Very useful information about the customer thanking you medam ,855ad8e2-7ccf-4fd0-a454-694498a663be,,21/08/2023 17:48,21/08/2023 21:37,21-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
5234d6c7-982b-487d-8c54-046af2abc98c,Inbound,Refund Related,Refund Related Issues,Delivery should be confirm and should be delivered on the exact date,99c18f56-b90b-48ff-9745-e27c0c929b49,,21/08/2023 11:50,21/08/2023 11:51,21-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
ab292dc6-1f22-40d7-8d5f-79125ea09cc1,Email,Refund Related,Refund Enquiry,,6763638c-5e04-45e9-a9af-d8ed2d9b3994,,21/08/2023 17:19,21/08/2023 17:20,21-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
ee54ac7b-a200-473c-b3ac-d8f25df9a98a,Inbound,Returns,Return request,,f7762ee5-fd91-41e6-964e-332c37b72a25,,21/08/2023 18:37,21/08/2023 18:40,21-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
42dbeb7d-367b-4097-a761-543f9a046501,Inbound,Others,Call disconnected,Very good ,b944e067-a788-4974-8b26-e06f1f87c272,,21/08/2023 06:03,21/08/2023 06:06,21-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
49cd5620-169d-40e3-8403-d99b59a19deb,Outcall,Order Related,Order status enquiry,,de3b3925-f3be-4fa9-92ec-c02085cc57c7,,21/08/2023 14:33,21/08/2023 14:35,21-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,3
d0e9e913-7f23-4316-a6fd-925f924c2e5c,Inbound,Order Related,Installation/demo,I want return the product,4655222d-2877-4873-88b2-cf832f7e506b,,20/08/2023 11:57,21/08/2023 10:45,21-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,2
37f9dd4e-9d0f-4699-8acb-02a3efb30694,Inbound,Returns,Reverse Pickup Enquiry,,8bd55789-743c-49a2-a977-5598d6f4a580,,21/08/2023 11:02,21/08/2023 11:16,21-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
111457fa-ce57-4749-909b-a149a2a2e3e1,Outcall,Returns,Reverse Pickup Enquiry,,398b0a23-2399-4096-a10f-5a59af6cd989,,21/08/2023 21:13,21/08/2023 21:16,21-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
a6ff10d4-af92-4610-84bb-fe157c326bba,Outcall,Order Related,Customer Requested Modifications,Too good,0dcca025-3410-4af0-acb5-f64216d5663b,,21/08/2023 20:09,21/08/2023 20:12,21-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
f853ed50-b051-4b10-8e74-b0969fb036ec,Inbound,Returns,Reverse Pickup Enquiry,,3a6bdd5b-883d-45da-9f13-2d15480f5541,22/07/2023 22:03,20/08/2023 13:35,21/08/2023 18:08,21-Aug-23,BANGALORE,Electronics,724,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,2
1e3f5159-7642-4749-a6f2-2560c02798cf,Outcall,Returns,Reverse Pickup Enquiry,Senear sport ,6fb7df82-ab3a-4e30-a493-9617a194da3d,04/08/2023 16:54,21/08/2023 18:03,21/08/2023 18:03,21-Aug-23,NEW DELHI,LifeStyle,2324,,Ronald King,William Park,John Smith,61-90,Evening,5
7e61425c-ffc1-4456-9782-2e0bbbcb748a,Outcall,Returns,Return request,Exllent ,b76aaef8-bf78-4d2a-ab29-1a82349b3bc7,,21/08/2023 22:41,21/08/2023 23:09,21-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
9bb4761f-a473-41b5-ab0c-a812ee015573,Inbound,Returns,Reverse Pickup Enquiry,,58be5dda-34e7-4060-b4dd-7b8baa7c1da3,,21/08/2023 09:18,21/08/2023 09:25,21-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
3e53261b-1ac0-4706-b727-e8ebf41f457a,Outcall,Order Related,Order status enquiry,,cc9b4842-369b-4705-98a5-2f536aede039,,21/08/2023 19:58,21/08/2023 20:04,21-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
50283a68-a3df-4c98-abd1-91d9bfd8bd1c,Outcall,Returns,Reverse Pickup Enquiry,,3eeacbbc-61f6-4623-95f9-cbde3d527207,,21/08/2023 21:49,21/08/2023 22:12,21-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ffc5af9e-e8bb-48e3-9c6b-e011b8b2d5ad,Outcall,Returns,Exchange / Replacement,,a22f0c12-3920-42fe-b20e-5a2f907fe6a1,,21/08/2023 17:10,21/08/2023 17:13,21-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
2bf3b193-1425-4502-baf5-5ad0a4c858e5,Inbound,Returns,Service Centres Related,,b2c57a14-3cb0-4ae3-b2a0-736c225d7ce7,,21/08/2023 23:06,21/08/2023 23:08,21-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
b095803a-0d1d-43f2-8a54-c0989882db5a,Inbound,Returns,Damaged,,f2763852-aebd-42e7-8a57-537ebff9f941,06/08/2023 21:13,21/08/2023 10:37,21/08/2023 10:38,21-Aug-23,MANGALORE,Home Appliences,5999,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
95a6a119-7d24-424a-8828-f6a1d393f849,Inbound,Returns,Reverse Pickup Enquiry,,28461c83-e303-4619-9155-a0dcda598af3,,21/08/2023 13:21,21/08/2023 14:44,21-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
66532630-af51-4479-9a0d-8c6008a961dc,Outcall,Returns,Reverse Pickup Enquiry,Thankyou my dear customer,b18ad1e0-4dd2-469d-a8ba-bf0cd9460085,,21/08/2023 16:46,21/08/2023 16:49,21-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
c9c9d466-6ccf-4332-88ee-ca7c7d8d583c,Inbound,Refund Related,Refund Related Issues,"You have good communication skills are very good,you need a promotion for TL or SME atlist ",61b4f6f9-bb02-49b0-a102-208c5c1284ef,13/08/2023 17:02,21/08/2023 12:51,21/08/2023 12:53,21-Aug-23,BARODA,Mobile,13499,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
baff8861-1bd5-4c74-ac43-a7231c703c55,Inbound,Returns,Reverse Pickup Enquiry,Use product moof set,96ecfff3-a1d6-481c-902c-4ff18ed0a850,,21/08/2023 19:13,21/08/2023 20:09,21-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
44aa8cf4-e72e-41d8-931a-3f0ca8f76deb,Outcall,Refund Related,Refund Enquiry,,ee867c28-2d5c-43c2-bac9-75316d853cbb,,21/08/2023 12:27,21/08/2023 12:34,21-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
8ff109bf-96c6-4ee1-8dc2-3aac56a06660,Outcall,Returns,Reverse Pickup Enquiry,Customer good support ,3c64f8cc-2337-41af-8452-a5af9ca2f737,,21/08/2023 17:37,21/08/2023 19:04,21-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
76086822-82b2-4f30-bced-80c2eba8e77c,Inbound,Returns,Reverse Pickup Enquiry,Worst experience ,813505cb-d57d-41d7-a0b6-356799e6aa8f,,20/08/2023 12:06,21/08/2023 21:30,21-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
0187efe7-e198-4a0c-9025-d0feb7dc87f2,Inbound,Order Related,Delayed,,f6d28f0f-3e6e-4eb6-83b2-65283f75f221,09/08/2023 12:07,21/08/2023 12:27,21/08/2023 12:30,21-Aug-23,ROORKEE,Electronics,1499,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,2
38d23953-8f2c-4f1b-9924-0a13be0fa5bf,Inbound,Cancellation,Not Needed,,5fa5029b-09e9-4203-a5cb-3b4b41c58aa4,,21/08/2023 00:16,21/08/2023 08:46,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
554d0e3c-2872-48c9-a77a-7c20841dfd26,Outcall,Returns,Reverse Pickup Enquiry,Solve my issue p,99be5922-f5bb-42fb-aed2-b2db5a2d54f6,,21/08/2023 18:11,21/08/2023 18:11,21-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
169c1733-904b-4653-b0c9-a045cdb9090f,Outcall,Order Related,Customer Requested Modifications,Polite,e68a2935-469c-44d6-910c-dd0e34bd16df,,21/08/2023 18:29,21/08/2023 18:30,21-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c4d19a49-5f4a-4a6b-af96-99709666707d,Inbound,Returns,Fraudulent User,Bad experience ,781b66fb-e92c-4289-8e1a-04518a3e41d7,,21/08/2023 19:15,21/08/2023 19:29,21-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,2
541588a0-0ff0-4eea-89e4-bacb839cc200,Inbound,Payments related,Online Payment Issues,,a60b163b-3f16-4bc2-9180-3e93b5aeb5af,,21/08/2023 21:09,21/08/2023 22:12,21-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3b4d8b5c-5ad4-4263-81ea-c23b88a60403,Outcall,Order Related,Order status enquiry,Excellent,3ddb440e-925c-4931-b5ef-f575e6cf95fe,,21/08/2023 22:48,21/08/2023 22:51,21-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
4c20e76c-69e2-4af4-b2e0-6acff142b678,Email,Returns,Return request,,2a40f10f-5c2d-456d-a105-de07ce0e0065,,21/08/2023 18:28,21/08/2023 19:49,21-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,3
60d8b192-2fc8-4078-b8bf-0e7d2ae6a61d,Email,Order Related,Order status enquiry,,1b3dbd2b-bee4-45f8-beda-baf630bf2214,,21/08/2023 12:04,21/08/2023 13:41,21-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
f2ce8bfe-13ef-46b7-912d-c8e9f7f0b5a4,Outcall,Order Related,Delayed,Need fast Delevary ,c8e41839-c1ff-4289-a06d-304be8d59dcf,,21/08/2023 09:17,21/08/2023 09:19,21-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,3
a0bc0248-f7cd-4ff7-9134-1a7d534e17a1,Inbound,Returns,Reverse Pickup Enquiry,Very good support thanks,a0ed270d-023f-4d07-91b9-4b94946f14a0,,21/08/2023 20:34,21/08/2023 20:37,21-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
0f2f3e2e-3507-44ba-a0af-44b2f39e2639,Inbound,Returns,Reverse Pickup Enquiry,,5e9630dd-364e-4800-8c0e-bc82ef6c9384,04/08/2023 10:24,20/08/2023 11:11,21/08/2023 07:40,21-Aug-23,PRATAPGARH,Electronics,799,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,2
355f72cf-d3d2-4f72-995b-bf2206dcd418,Inbound,Returns,Reverse Pickup Enquiry,,3aa8cad9-d532-4756-a3e7-d02febe7e642,04/08/2023 14:48,18/08/2023 16:36,21/08/2023 07:31,21-Aug-23,KALAHANDI,Mobile,44800,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
0c1500bc-92c6-4135-8dfa-edabd75ba455,Outcall,Returns,Missing,,535f80d4-6cf4-453c-b3cf-5f998a40707d,,20/08/2023 12:32,21/08/2023 23:04,21-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
52c53b99-bc6b-401f-828d-0aaac130dcab,Outcall,Returns,Service Centres Related,Not helpful,5322d8d7-4d38-478c-8f2e-171dd96b9500,,21/08/2023 20:27,21/08/2023 20:41,21-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,1
4d7c3213-3b3b-43c3-901a-4c4568ee22c4,Inbound,Returns,Reverse Pickup Enquiry,,2ddd03c7-3097-4ba0-9ddf-276106af35bf,,21/08/2023 12:52,21/08/2023 12:53,21-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
be2e9159-8d58-4f52-ab5f-7db9aed8d8f6,Inbound,Returns,Return request,,c903bda1-265d-4779-b818-e5a946309565,,21/08/2023 15:28,21/08/2023 15:30,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
87e78b05-2c71-44c3-9de2-d59d0cbd0f59,Outcall,Order Related,Invoice request,Good,b6aa0609-03bf-4f90-ac7e-f4f91b2ac6cd,,21/08/2023 19:11,21/08/2023 19:14,21-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
ac49a878-e7ad-47b3-9e41-18a97779b36d,Inbound,Order Related,Delayed,My issue is not resolved,252111c2-405e-476c-930d-61f2893acd24,17/08/2023 22:08,21/08/2023 11:22,21/08/2023 12:59,21-Aug-23,AHMEDABAD,Home Appliences,12990,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,3
bb605bdf-4384-48b3-ae1c-84710af42ecd,Outcall,Order Related,Installation/demo,Nice Thank you ,a79019a3-d96d-4742-b0e5-af54d0a90ecd,,21/08/2023 10:51,21/08/2023 10:55,21-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
347395b7-bcee-4bb4-8031-1496232edc39,Inbound,Order Related,Installation/demo,,dad35fc6-7184-4384-9a61-0daca5b48e9b,,21/08/2023 12:14,21/08/2023 12:23,21-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
82a892a4-c8d2-4912-bc84-071d74a0d182,Inbound,Shopzilla Related,Shopzila Premium Related,,6f90beb9-ab03-4deb-abd3-6a60b3b3dc4b,,21/08/2023 19:05,21/08/2023 19:08,21-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
1685ed10-6b07-490d-95b0-9c07d1df2b3e,Outcall,Returns,Fraudulent User,The guy helped me really fast he was very professional i loved it,b2b2ac36-e850-439c-bc3a-0a0baf8d9813,,21/08/2023 22:50,21/08/2023 22:51,21-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
9a3b67b0-a408-45a0-8c3e-2a8d6812d7b9,Inbound,Returns,Damaged,,963378d3-9801-41a6-ab1b-eb9515a1c110,,21/08/2023 11:59,21/08/2023 12:41,21-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
4b4a37a4-8efc-4f43-8008-09c8c3714141,Outcall,Product Queries,Product Specific Information,Take least time to solve any issue,0bfbd925-ca67-4b4d-a574-d295724352c1,,21/08/2023 08:04,21/08/2023 08:06,21-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
eae19b0f-440a-43be-a3ab-5d1186e6461e,Inbound,Order Related,Delayed,,7ce174cf-375e-4dc3-a9d4-863926d2d07c,,21/08/2023 10:31,21/08/2023 19:40,21-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
66d8cc56-e597-4c9c-bc51-e21beab15018,Email,Refund Related,Refund Enquiry,,85553d5b-5000-42a6-a6ad-fed78861acd2,,21/08/2023 11:15,21/08/2023 11:16,21-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
bb93e80a-75ed-45dc-ad59-07202db16fa9,Outcall,Returns,Reverse Pickup Enquiry,,c4449889-fa59-4532-9937-8604ae89180b,,20/08/2023 23:47,21/08/2023 00:07,21-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
c2e7d160-c1d6-41b5-9573-247cdebb8b26,Inbound,Order Related,Order status enquiry,,f1f4ab25-0392-4cf1-8454-47c3aed72699,,21/08/2023 19:24,21/08/2023 19:25,21-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,4
9a53e795-613f-4677-8e5a-312d76d6f4ea,Outcall,Returns,Reverse Pickup Enquiry,,1357d4b1-dcf6-423f-af46-949fdcc922d3,08/08/2023 22:38,21/08/2023 17:57,21/08/2023 18:04,21-Aug-23,ERNAKULAM,LifeStyle,3442,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
dd165d0d-35cd-4c80-82e2-de6e9c08b7f1,Inbound,Returns,Missing,,deb0dac4-b4e8-4f77-bd20-ded9c1db595c,,21/08/2023 12:04,21/08/2023 12:31,21-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
70d2a813-81c3-4b9d-8a5a-a34f63492889,Inbound,Returns,Reverse Pickup Enquiry,Very good,52446457-c396-4e07-b9ca-618a1b2a6db8,,21/08/2023 10:16,21/08/2023 10:29,21-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c968451b-2d3d-4f97-913c-76074d8a2cc8,Inbound,Payments related,Online Payment Issues,No,3926b4a3-585b-4580-ba2a-15bbf81b5476,,21/08/2023 20:42,21/08/2023 20:45,21-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
560b5f6d-3ca9-4f5d-ace3-31e3efe68119,Inbound,Feedback,UnProfessional Behaviour,,8f350191-dc05-40ed-8b14-7878fddaa39e,,21/08/2023 23:04,21/08/2023 23:06,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
40f3e448-d7e3-49c6-baaf-1720cf199489,Inbound,Order Related,Installation/demo,,0fa6fc06-16bd-4f6b-b8d5-44c71780fd5f,,20/08/2023 12:06,21/08/2023 16:56,21-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
57b57177-3990-4649-99cf-422b58ae7903,Inbound,Returns,Return request,,38399e6c-6708-43f1-b486-b1415eddecbe,,21/08/2023 21:47,21/08/2023 22:05,21-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
071f1195-6dae-4cff-beed-9d3e0fec424b,Inbound,Order Related,Delayed,,9ba0978f-1cd3-43df-b33c-cd5634bc15f2,03/08/2023 20:18,21/08/2023 20:04,21/08/2023 21:02,21-Aug-23,GIRIDIH,Books & General merchandise,549,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
240916d1-4269-4812-84cf-f0dda2d4ce5d,Inbound,Returns,Reverse Pickup Enquiry,Agent was quite good and she is understanding and she is having a good nature,84a0ff14-fa22-4974-a67c-591ab5247b4f,,21/08/2023 19:17,21/08/2023 19:21,21-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
54dd59e2-9e9a-4734-a2a4-e9ad57633bfc,Inbound,Returns,Reverse Pickup Enquiry,Very nice costomer support ,a114d7ce-1ac0-4d92-9ba0-232a72b13c2d,,21/08/2023 21:55,21/08/2023 22:02,21-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
b6ece9e2-874a-4ca2-950d-a76f29b2049c,Inbound,Returns,Reverse Pickup Enquiry,,9a31a378-d067-4fe0-ac92-4772464da1fe,,21/08/2023 10:20,21/08/2023 10:22,21-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
03f99937-f60a-4e81-8b4e-7c601ca38d44,Inbound,Returns,Exchange / Replacement,,65929e23-e91e-4a64-bd69-a327abe1e711,,21/08/2023 20:27,21/08/2023 20:39,21-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
926b1ff9-354c-4c3d-807e-bb5ae7b56621,Outcall,Returns,Reverse Pickup Enquiry,Connecting time was very long ,7e702c73-dc43-4665-a36f-778925c6ab15,,20/08/2023 21:17,21/08/2023 08:04,21-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
66f2bda5-fe26-41fd-af15-6b0840904dab,Inbound,Returns,Technician Visit,Only ticket rises this is not solutions. Please foxes in resolution.,773251e6-8957-4dc8-945e-3fb00d5bd97a,,21/08/2023 18:30,21/08/2023 18:32,21-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
9c46f8a5-0818-4385-860a-04af873dab95,Inbound,Returns,Missing,,9ce9b1a4-d533-4ef3-b4cd-46d1e567470f,,21/08/2023 13:25,21/08/2023 13:27,21-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
1c44c8ab-dd0b-4a2d-86c3-6557bb020830,Inbound,Returns,Reverse Pickup Enquiry,Very helpfull and give sufficent time to listen my problem,61f5b575-fc85-4816-8123-06da83ab9a64,,21/08/2023 15:48,21/08/2023 15:57,21-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
43532ee4-8f26-4030-a70d-39006046f7cc,Inbound,Returns,Wrong,,2710ce1f-ea97-45ef-b9c2-227df2ad68e6,,21/08/2023 15:05,21/08/2023 20:00,21-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
acf24d2f-fc04-4561-a6ef-d5e7f6ad193b,Inbound,Returns,Missing,,32679e05-2630-443e-9f91-c3f54cb2603c,,21/08/2023 13:50,21/08/2023 13:56,21-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
79a8a9c8-1112-4221-b163-0da1a6083918,Outcall,Product Queries,Product Specific Information,,4dd7f841-9a6a-465a-b1f7-37b71d87cdef,,21/08/2023 10:53,21/08/2023 11:27,21-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,1
5442e4a0-7d3d-4972-9431-076b4f5afda4,Inbound,Refund Related,Refund Enquiry,Very bad service provide by Shopzilla ,67b4ef06-a3bc-45bb-a9f6-ff78fea8a457,18/08/2023 22:08,21/08/2023 18:52,21/08/2023 18:54,21-Aug-23,CUTTACK,Mobile,14999,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
70cd04c8-5d95-4490-9804-a76fc16f763b,Inbound,Returns,Reverse Pickup Enquiry,,99a2fd55-a1b3-4fbe-bbaa-64f85e26276a,04/07/2023 15:38,21/08/2023 06:43,21/08/2023 06:46,21-Aug-23,NURPUR,Furniture,656,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
27bc41ca-33d5-4c8d-a901-0d3cd6e7c867,Inbound,Returns,Reverse Pickup Enquiry,Thank you,ca9094aa-6454-4645-90fb-e51fc34f7678,,21/08/2023 11:01,21/08/2023 11:06,21-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
8aced9e6-8005-4700-9015-6795573cf8d8,Inbound,Order Related,Priority delivery,,89add4d3-ef71-481c-add6-83a84c180ef3,,21/08/2023 20:34,21/08/2023 21:15,21-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
55881649-0c9a-4ad3-bf3b-7d6e9dc6683b,Outcall,Order Related,Delayed,,cb81aa3d-ae16-45f0-859a-686ebcb2a320,,21/08/2023 22:06,21/08/2023 22:09,21-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
513cc392-f46e-403c-a4ea-62c2f5dcc196,Inbound,Refund Related,Refund Enquiry,,1070ba44-6f7d-49a9-9dbb-ea1973c788cb,18/08/2023 21:16,21/08/2023 13:23,21/08/2023 13:33,21-Aug-23,AHMEDABAD,Mobile,67999,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
19324a71-5b8f-4ea5-a8db-a109f642983c,Outcall,Order Related,Delayed,,0a87b101-6645-4687-b174-aad19938670e,,21/08/2023 14:53,21/08/2023 14:54,21-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
a8da0696-a0a8-489a-8fb6-d5e146a8423a,Inbound,Product Queries,Product Specific Information,,9d53b76e-fb63-4caf-b38e-9b43d3af86c5,,21/08/2023 13:31,21/08/2023 21:51,21-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
8cb89e32-9386-44b8-9bba-f4eb25233b4d,Inbound,Order Related,Delayed,,25a98f35-dec2-4df7-943a-f9b040594464,10/08/2023 01:40,20/08/2023 11:40,21/08/2023 10:54,21-Aug-23,JAMSHEDPUR,Home,217,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
9b5c321a-396b-4c28-a38f-aeb737178b91,Inbound,Returns,Reverse Pickup Enquiry,Very good ,cf9a86f9-bedd-449f-9d0a-72866dcb07a6,,20/08/2023 22:10,21/08/2023 13:02,21-Aug-23,,,,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,5
f72531ad-894e-46c8-844b-11d00b393713,Outcall,Returns,Return request,,cbf1af2c-d7a6-4ef3-ac27-0ed18cbdbec4,,21/08/2023 15:06,21/08/2023 15:08,21-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
20e75acb-ac18-421f-a69c-4fff48c991aa,Outcall,Order Related,Order status enquiry,,00d76851-6cae-405d-ba09-8778a6a4f532,,21/08/2023 21:04,21/08/2023 21:05,21-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
082f40d4-27a9-49fb-aaeb-94cf76f2ca39,Inbound,Order Related,Invoice request,,d8afc447-1c20-4209-ba0e-7fcf8427febc,,21/08/2023 21:01,21/08/2023 21:03,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
7f128622-a03a-4d17-8135-af4f2adb2e61,Inbound,Returns,Reverse Pickup Enquiry,,97c60ca4-aa3d-46ac-b31f-93b9bf875476,,21/08/2023 22:26,21/08/2023 22:29,21-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
5ca6ed8a-bf9a-4800-9e40-3a502397bfe5,Inbound,Returns,Service Centres Related,,bb75c068-d2eb-4dbd-bf8a-f2a528e264a7,,21/08/2023 09:11,21/08/2023 09:26,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
a4d5340a-5375-4cd7-8af1-cddf36ee12c3,Inbound,Returns,Reverse Pickup Enquiry,,f7958786-a499-4222-82f8-79e9f7f0593c,,21/08/2023 10:49,21/08/2023 10:56,21-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
577109ed-1f91-47a9-8baa-9894054565f6,Outcall,Feedback,UnProfessional Behaviour,,c933200d-f321-48cd-97f5-50ce8d980349,,21/08/2023 16:14,21/08/2023 16:34,21-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
e2b8e887-5889-4eb9-a0a2-7b0ac0230f6f,Inbound,Returns,Service Centres Related,,547e818b-c676-4ef6-b681-0cdd6cac5be1,08/08/2023 18:21,21/08/2023 18:57,21/08/2023 18:59,21-Aug-23,DHAMTARI,Electronics,17900,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
0528fc7e-d6a2-4927-9ae6-bbde3997cd93,Email,Order Related,Delayed,,ccbacdc7-80a5-45d6-bfc8-84516bfebf7d,12/08/2023 17:09,21/08/2023 11:45,21/08/2023 11:46,21-Aug-23,JAMMU,Electronics,3499,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
b51ee8a2-f1ed-4b83-bd7c-b7453c8a48ae,Outcall,Order Related,Order status enquiry,,9845daa3-0294-4ad3-8e2b-f834cd893edb,16/08/2023 11:40,21/08/2023 18:16,21/08/2023 18:17,21-Aug-23,HOSKOTE,Electronics,1499,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
ac366f60-9fb8-42d9-acda-058e86b54405,Inbound,Order Related,Delayed,Very good ,24cd8647-f5b2-4de1-9895-06cebe018367,,21/08/2023 16:05,21/08/2023 16:09,21-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
d63a432f-080f-4b65-962f-41db4ba6f84c,Email,Returns,Reverse Pickup Enquiry,,47732023-4d73-4556-a1b0-79cf99f02b00,02/08/2023 13:32,19/08/2023 11:27,21/08/2023 10:33,21-Aug-23,GHAZIABAD,Books & General merchandise,1257,,Austin Robinson,Logan Lee,Emily Chen,61-90,Evening,1
e18ed8af-6c9b-470f-8e67-35b06b549728,Inbound,Refund Related,Refund Enquiry,Good ,3b856210-89cc-4e70-9cb2-62ba8364627e,,20/08/2023 10:48,21/08/2023 10:44,21-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
db1eab4b-4a0e-4f11-9845-d29f406405f8,Outcall,Returns,Missing,Mere product ke andar   aaya hai mising ho gaya hai product,717af2bb-d9b7-451f-852a-5d7efb32025b,,21/08/2023 17:55,21/08/2023 17:57,21-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,1
a72025e0-a482-432e-9197-239c78016522,Outcall,Returns,Return request,,4ff59d1b-384c-4188-88cc-da214cc6ab30,,21/08/2023 18:45,21/08/2023 19:04,21-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
66b3c390-8efd-48a4-9436-4f0ab0e58f9f,Inbound,Order Related,Delayed,All good ,52adb42a-fee6-4cb2-8d72-ad2a61e171cf,,21/08/2023 19:54,21/08/2023 20:00,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
bb61ce3c-5e9f-4120-806b-462a70b417a5,Outcall,Returns,Reverse Pickup Enquiry,,62012583-f465-46f0-9c50-44f956cae2b1,,21/08/2023 20:40,21/08/2023 20:44,21-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d5fb7897-12f0-4826-a251-f391206d4efa,Inbound,Returns,Reverse Pickup Enquiry,,24b0ecac-fca9-4156-864c-c8e82e249da5,,21/08/2023 21:46,21/08/2023 21:47,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ccb0159a-903a-4bf8-9a98-a3e9bc0570f5,Outcall,Payments related,Online Payment Issues,,33589baa-b7dc-4f15-a426-d401caa9f85d,,21/08/2023 13:10,21/08/2023 13:12,21-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f91a0147-dfea-4f51-92bc-af95f4eeaf14,Inbound,Returns,Missing,,b553fb6c-2297-423f-be35-d6b2145ed633,,21/08/2023 13:39,21/08/2023 13:41,21-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,3
bb17043a-6e18-43b6-933a-c3dd87359fe7,Inbound,Order Related,Order status enquiry,The Agent is excellent & brilliant for solve costumers Problems and Really I am happy for this. ,66d7fdee-f768-4003-899e-f714d97ed91c,,21/08/2023 15:17,21/08/2023 15:18,21-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
8eb31b66-ac08-4c3e-9456-809febf46b57,Inbound,Returns,Return request,,794a4c12-c6aa-4d1a-8b19-5e24b46d88e1,,21/08/2023 18:38,21/08/2023 20:13,21-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
ca06515c-a508-447d-9db7-6f1a1b0aa679,Outcall,Payments related,PayLater related,,89de91ee-6513-436e-8573-e6fb5aa71386,,21/08/2023 21:47,21/08/2023 21:53,21-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
82a95cb5-e641-43b2-b607-75adab59e6ec,Inbound,Returns,Reverse Pickup Enquiry,,0ca5a7b4-e323-48f9-aafc-9d052915d281,01/08/2023 20:09,21/08/2023 19:58,21/08/2023 20:00,21-Aug-23,SAMASTIPUR,LifeStyle,2099,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
989637d3-1a94-46cb-bc18-b22814b906e8,Inbound,Returns,Damaged,Retan,3e62c832-28ff-4d48-92b8-56ba791af622,,20/08/2023 19:42,21/08/2023 08:20,21-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,1
80630286-e024-4971-a08b-129d46e9a575,Email,Order Related,Delayed,,abf403c6-0572-4450-8e14-7abfd4ef28c5,,21/08/2023 09:25,21/08/2023 10:08,21-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
07d91404-c92d-4390-95f5-6d869124f75a,Outcall,Returns,Return request,I am happy by the survice,d9519435-8201-4c3d-96ad-9e4143647c42,,21/08/2023 18:03,21/08/2023 18:05,21-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f378fb37-0220-4509-9211-3d5fac582b7f,Inbound,Order Related,Order status enquiry,,405be1fc-3d45-45db-b1e1-fb21350d9a9a,,21/08/2023 22:06,21/08/2023 23:54,21-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
bd1153d4-eea5-4111-828a-0c2819a730ee,Outcall,Cancellation,Return cancellation,,a7084aae-df9c-47c5-9da5-89cb5237d997,,20/08/2023 11:36,21/08/2023 00:01,21-Aug-23,,,,394,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
e266db45-44f8-42ea-a29c-b2958f46a5ef,Inbound,Returns,Fraudulent User,,db18efff-6d08-4eed-a18a-8acd33132405,,21/08/2023 16:23,21/08/2023 16:25,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
cabdb81d-cdef-490b-b9e4-1be3b32f3b9d,Outcall,Order Related,Delayed,Escalation matrix required,9645451c-e049-41b1-a4ef-08e1b24d9e7d,,21/08/2023 18:25,21/08/2023 18:26,21-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
16a9ca27-0619-4018-a969-17dee7dcba20,Inbound,Returns,Reverse Pickup Enquiry,Good ,0049f113-e5d7-40ab-87f4-2bf7cfb870e6,,21/08/2023 11:06,21/08/2023 11:08,21-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
9a212f59-de92-4001-9fcc-92aefad861ff,Email,Returns,Return request,,998b0a24-0e95-454b-8c14-3547f4c81598,,21/08/2023 11:36,21/08/2023 11:48,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
98674d15-4aec-4dae-b192-54059af62850,Outcall,Returns,Reverse Pickup Enquiry,,a84ac1cd-e541-4c8e-a43f-854d036c3fe6,,21/08/2023 18:14,21/08/2023 18:55,21-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6fe3edf9-8f18-4988-9e92-d666181b433b,Inbound,Returns,Fraudulent User,,95b2b263-576f-4db5-b9f8-4aed32d502c8,05/08/2023 20:43,21/08/2023 08:19,21/08/2023 08:23,21-Aug-23,JAGDALPUR,Electronics,1799,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,3
44af9948-bf2b-464a-b7d3-f0e15c3c75b7,Outcall,Order Related,General Enquiry,,f5468f64-c3c8-4ef9-b8cf-8f0d651a047e,,21/08/2023 11:21,21/08/2023 12:21,21-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
ff0d16ce-4ed7-4dfe-af51-3a7dd5cc1791,Outcall,Refund Related,Refund Related Issues,,d8adc6f4-09af-46b8-a86a-c2cba17f8130,,21/08/2023 18:05,21/08/2023 18:05,21-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
59fda02e-1403-4aac-b838-4c6a5ede432b,Email,Shopzilla Related,Other Account Related Issues,,d2fd27ad-802f-4ed6-997d-cdd18f07d537,,21/08/2023 19:13,21/08/2023 19:14,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
3e355cc4-fc76-483f-913a-3bf352a7b245,Inbound,Order Related,Delayed,,78e6ad6a-7027-4604-823d-942a1f765949,08/08/2023 14:16,21/08/2023 11:06,21/08/2023 11:11,21-Aug-23,MANDI,LifeStyle,3273,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
80fc162b-2a53-47b6-8934-237cbe201173,Email,Returns,Wrong,,26d958fd-b9ec-4cad-8598-d45732182a34,18/07/2023 10:59,21/08/2023 18:35,21/08/2023 19:37,21-Aug-23,BATHINDA,Electronics,999,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
a7b52ad1-8dad-40cc-80bf-4b757735b1da,Inbound,Returns,Return request,,5df4207e-0a55-4c4a-be8a-f9b6513d1143,,21/08/2023 12:49,21/08/2023 14:08,21-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cc240aaf-5602-4d82-b3cf-803068a13542,Outcall,Returns,Reverse Pickup Enquiry,,37568286-32a7-4443-a1b3-27e5f4c01c6b,,21/08/2023 18:19,21/08/2023 18:21,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
dbaa53db-d5e4-40bb-a508-05579c74a96e,Inbound,Order Related,Delayed,,54d3463d-dc34-4230-9489-9b2bb55b0b2f,,21/08/2023 21:59,21/08/2023 22:01,21-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0da82281-0d10-41cc-92c4-79de3505c862,Outcall,Order Related,Order status enquiry,Please connect the call soon and the update should be done without any call,547d2652-0000-4a2e-b577-75ae9279da34,,21/08/2023 10:25,21/08/2023 10:35,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
dc085c25-b5ae-4c7c-a6c6-e0e9d6f17083,Outcall,Returns,Reverse Pickup Enquiry,,47bf7a7e-55bd-4690-b9f3-920a33ff3c6d,,21/08/2023 09:54,21/08/2023 10:07,21-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
a568d403-5662-4a16-8a1c-c635b30add93,Inbound,Returns,Service Centres Related,,cec7733e-7a30-4f7b-a4dc-c31fcb57b685,,21/08/2023 13:55,21/08/2023 15:04,21-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
1d148621-632e-40bf-9acd-8a4d53c6f953,Inbound,Returns,Reverse Pickup Enquiry,Sorry to say Very bad service I faced.... ,07eea994-a47c-4308-a565-89c13fc5b407,07/08/2023 00:03,21/08/2023 20:18,21/08/2023 20:25,21-Aug-23,BATHINDA,Electronics,678,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
bad660e3-9d69-47a4-9b0e-0463ac0ec122,Outcall,Returns,Fraudulent User,,16eb2859-d81f-4362-a453-be37554231eb,,21/08/2023 20:53,21/08/2023 21:39,21-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
3f12837d-c69d-473e-bba5-4a2753bf417f,Inbound,Refund Related,Refund Enquiry,,55d2403e-18bf-4b31-a196-56cd5e67d0a2,,21/08/2023 10:15,21/08/2023 10:15,21-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
6673c12f-856f-4474-be42-03c65e39f4cc,Inbound,Returns,Reverse Pickup Enquiry,,c7373de8-b219-4672-aeda-c27aff7f9d85,,21/08/2023 14:00,21/08/2023 14:09,21-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
19ba610f-5409-4143-be61-e39ca216883a,Outcall,Offers & Cashback,Affiliate Offers,,96bea365-a8af-4631-b2ad-2a8d05af18ff,,21/08/2023 16:36,21/08/2023 17:30,21-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3b1f9264-8cdf-42ad-a81a-a8129a2d2661,Outcall,Payments related,Online Payment Issues,Thank you so much . This time I am extremely happy with Shopzilla executive.  ,e1d33cb4-dc5c-4b2d-840b-f4a0540675ef,,21/08/2023 21:20,21/08/2023 21:22,21-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
a5bbdb44-9940-4299-9719-b3d0740ba5f7,Outcall,Refund Related,Refund Enquiry,,5efb6f8b-0c86-4570-a9e9-78647ca85052,,21/08/2023 23:14,21/08/2023 23:18,21-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4f34991a-1fb5-4901-b0ef-fb1a558ee4c4,Email,Order Related,Delayed,,2fc24b89-f06a-44e4-a57b-369cb0581f98,13/08/2023 12:24,21/08/2023 13:18,21/08/2023 15:33,21-Aug-23,MUNGER,Books & General merchandise,125,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f715825c-d98f-460c-8ac9-0d27806ae39e,Inbound,Returns,Reverse Pickup Enquiry,,b2da4357-d31b-44a2-8988-a3fea7029901,,21/08/2023 11:08,21/08/2023 17:15,21-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a6d60e76-7d56-4165-8c0c-6863f47b0aac,Inbound,Returns,Reverse Pickup Enquiry,,5c90e993-959b-4c8e-bd8d-da84f4ce0fb0,,21/08/2023 17:03,21/08/2023 19:56,21-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
2e74307b-20c6-40e0-9c7b-bb0ab3efc645,Inbound,Order Related,Delayed,,8cea3bb2-1562-4e17-9f7e-b0861b057d04,06/08/2023 22:45,20/08/2023 22:09,21/08/2023 17:14,21-Aug-23,DHUBRI,Books & General merchandise,267,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
3cde012c-6b2a-4818-a985-809de22856b1,Outcall,Payments related,PayLater related,,5d6625d5-5944-4b63-a29f-c5e01aed2196,,21/08/2023 12:24,21/08/2023 13:19,21-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
c5fe38f3-8c33-4a5c-aa95-066185f21348,Outcall,Returns,Self-Help,,3a0467b6-8c40-47a6-8c70-b7708c8fe551,,21/08/2023 13:16,21/08/2023 13:22,21-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
7a0a45a8-a13c-4924-abce-657c004e8815,Inbound,Returns,Reverse Pickup Enquiry,,cab002db-8cba-4662-bc91-74310843b31f,,21/08/2023 13:25,21/08/2023 13:28,21-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
4873594d-9a65-4b24-bc64-703db0d78291,Outcall,Order Related,Order status enquiry,,6629504d-58d7-4559-a4e1-aa9df6375a67,,21/08/2023 18:55,21/08/2023 18:57,21-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
d6d8384c-34c2-4fe4-80ce-10ee96a8e508,Email,Returns,Reverse Pickup Enquiry,,9feb9053-0525-49d8-8b8c-457a3f3b303d,,21/08/2023 00:49,21/08/2023 00:55,21-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
03ba14e2-42c8-4c60-9824-b72c54ead991,Inbound,Returns,Reverse Pickup Enquiry,Nice,af52e5a5-fe11-4421-8eb6-04a21ae7f61d,,21/08/2023 18:54,21/08/2023 19:03,21-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
17eadd86-6f87-4fe8-a315-b8245c0b867d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,324c5c1c-0fea-4451-9c20-a7c5c658636e,,21/08/2023 22:24,21/08/2023 22:26,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e0c89820-17e7-4abb-adae-538877995b1a,Inbound,Product Queries,Product Specific Information,,b6544068-33e9-45ec-ba2f-43d527b055ae,,21/08/2023 11:27,21/08/2023 11:28,21-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0712035c-a10a-4b74-86ee-af246681bce6,Outcall,Returns,Return request,,603335a5-5fa2-49f1-934a-c838938bb7a3,,21/08/2023 17:17,21/08/2023 17:22,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
a4ba04cf-5760-46c7-b6c0-cafca705ddcb,Inbound,Returns,Reverse Pickup Enquiry,,5cd6bb02-fb5d-458b-8806-c388194e8b88,,21/08/2023 18:57,21/08/2023 19:00,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
b235d428-4c3d-40d5-84c7-75f7c6f95a11,Email,Order Related,Delayed,,eee59466-1e7a-479c-85df-7e4bb241105c,09/08/2023 19:39,21/08/2023 17:17,21/08/2023 17:20,21-Aug-23,GUWAHATI,Mobile,759,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
ad7c0549-641f-4778-877d-5292984f4a86,Inbound,Returns,Reverse Pickup Enquiry,,6ba5a130-21a1-4bc2-9c80-6e8b9ad3a840,,21/08/2023 10:29,21/08/2023 10:32,21-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,4
0c5a0c50-f46c-493d-be11-c56c655706db,Inbound,Returns,Reverse Pickup Enquiry,Thank i,f57d62c5-c8bc-40c4-857e-49a0121ea269,,21/08/2023 12:45,21/08/2023 12:47,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5ca83c26-4099-4019-848c-a326d975bc23,Outcall,Order Related,Order status enquiry,,7072f310-0f8d-4d16-afb4-ea8513a11f65,,21/08/2023 18:36,21/08/2023 19:40,21-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
aebd765d-374c-4071-9606-08c6388f378b,Inbound,Refund Related,Refund Enquiry,,8e472d2d-4fa4-42c8-8992-91ba1dd72ee1,,21/08/2023 16:36,21/08/2023 16:39,21-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3718b55d-0128-4fad-b2c4-44a3da08466d,Inbound,Refund Related,Refund Related Issues,,5c309579-9318-40d4-a3c6-5602985cbc09,15/07/2023 15:01,21/08/2023 22:14,21/08/2023 22:17,21-Aug-23,BIHAR SHARIF,LifeStyle,373,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
e10f4356-4a0b-43c3-9555-6929f61425ca,Inbound,Feedback,UnProfessional Behaviour,Nicely talk,1282e23c-918a-4472-b74d-0824577c29ed,,21/08/2023 10:09,21/08/2023 10:10,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6d797399-2766-46b6-840b-0e9e38e29416,Inbound,Returns,Reverse Pickup Enquiry,,9b55da8f-969e-480d-89b3-b52447c5ed00,,21/08/2023 12:23,21/08/2023 12:30,21-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
e2533e32-17cb-4133-bf25-22e1ebf504b7,Outcall,Returns,Reverse Pickup Enquiry,Customer support number direct on page,fc414a3d-c0f0-4795-8c7e-f63cbb732802,,21/08/2023 12:55,21/08/2023 13:10,21-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6430f76e-aca5-490d-84d2-0a12f8776214,Outcall,Returns,Reverse Pickup Enquiry,,c6b5c8b4-e98e-46c0-9391-6efc2cf05799,,21/08/2023 21:12,21/08/2023 22:28,21-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
edb97e63-56b5-49bb-9e67-6c0bab72e00b,Inbound,Order Related,Priority delivery,,e9e20a11-27b7-476a-a976-07a7cc2b7dbd,04/08/2023 17:31,21/08/2023 16:45,21/08/2023 16:49,21-Aug-23,KALAMB,Electronics,1499,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
34caba7c-be72-44cb-8146-2482d3a5f1da,Inbound,Returns,Return request,nothing,67e8798b-b45c-4a8b-a4df-5079f904a0fd,,21/08/2023 11:29,21/08/2023 13:40,21-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
86a2f876-05fe-46fa-bbf4-4ae6e646cdae,Inbound,Returns,Fraudulent User,Good,474071f4-d0b6-4543-991c-1f7b0d732259,,21/08/2023 16:04,21/08/2023 16:04,21-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
1ed2c6e0-285e-4217-85df-d43b47241fdb,Inbound,Order Related,Delayed,,4a192aa5-a06f-4baf-8f7e-0e9f42a7029e,06/08/2023 21:39,21/08/2023 08:03,21/08/2023 08:04,21-Aug-23,VARANASI,Electronics,2299,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
af39d781-06ac-4161-b8c2-a5a4a8a32c5b,Inbound,Order Related,Order status enquiry,Good,cb38dc11-7376-4a15-a86d-06dfd781d883,08/08/2023 12:46,19/08/2023 20:19,21/08/2023 19:37,21-Aug-23,PATTAN,Electronics,1299,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a5e41f89-2c64-446c-b092-e29719c1058a,Outcall,Order Related,Order status enquiry,Thankyou for the help ,03920153-34ce-48e1-a859-d9b0e8ac1770,,21/08/2023 13:52,21/08/2023 13:53,21-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
f9238f1d-bdb4-413d-b6aa-455d36a4b375,Inbound,Order Related,Order status enquiry,Good support ,7de00b91-4efc-4f60-b4fe-53344d1223f7,,21/08/2023 10:16,21/08/2023 10:23,21-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
91466c26-8df4-4e3f-bc1c-e39c73ad854c,Outcall,Returns,Reverse Pickup Enquiry,,019b4eab-9199-49d4-a4e4-9fc9297d4522,,21/08/2023 11:24,21/08/2023 11:36,21-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e0c63f71-8530-4c6c-a026-06a54e086a20,Email,Order Related,Delayed,Good,64b03965-5f7f-4940-9cfe-e0b81be61e05,02/08/2023 18:08,21/08/2023 18:04,21/08/2023 18:18,21-Aug-23,HYDERABAD,Books & General merchandise,799,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
63937e47-55a4-43b2-a1ed-d6f46cff231c,Inbound,Order Related,General Enquiry,,37b52023-3459-45d4-9738-d0b95009b3d9,,20/08/2023 23:38,21/08/2023 01:52,21-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,4
ee8850bc-d974-4617-98c9-b7b50ca04f2d,Inbound,Returns,Reverse Pickup Enquiry,,954aaa85-7556-4b12-9945-955d8d8e08a0,,21/08/2023 12:41,21/08/2023 12:42,21-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a456ce3e-3132-4236-bdfd-dec762b49e6c,Outcall,Returns,Service Centres Related,,1e6d5c40-cdfa-4473-a438-1b0b48c5c724,,21/08/2023 16:56,21/08/2023 17:03,21-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
1ad6ff2c-c5b4-4982-b677-8fb46cb73506,Inbound,Order Related,Customer Requested Modifications,Salary badwado us executive ki ,335a003d-ef47-40cc-b5bc-48a6d06744b9,,21/08/2023 18:23,21/08/2023 18:41,21-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
c9d64d17-8b52-4a17-934f-66dc1a990681,Outcall,Returns,Return request,Please bring back the refund option too.,765521d3-630f-45f2-a78a-2dd1857b9060,,21/08/2023 18:53,21/08/2023 18:56,21-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
00927bae-2894-421c-9bf0-a2f31dd68422,Outcall,Returns,Wrong,Good,cc0c0051-c46d-49dd-9ecf-39b861c553af,,21/08/2023 19:23,21/08/2023 19:26,21-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
6dd83ab2-a0a2-43d0-8488-8e345008f1ef,Outcall,Order Related,Installation/demo,,76bea5f5-c041-4c64-b836-bffb207a8331,,20/08/2023 22:22,21/08/2023 08:38,21-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dc6bdb2b-694b-401c-9495-8a67fd528657,Inbound,Returns,Reverse Pickup Enquiry,They does not solve my problems,19eb1937-e670-4b09-a2b2-2bc74258f521,,21/08/2023 10:28,21/08/2023 10:50,21-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,1
fd394fc9-445f-41a9-81d3-1ad845784caa,Inbound,Returns,Reverse Pickup Enquiry,,215764e5-14b1-4b1a-9c64-49b01c0d8df0,,21/08/2023 19:25,21/08/2023 19:31,21-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ccc79167-e2bf-4089-8b1f-a52c644d5bcb,Outcall,Shopzilla Related,General Enquiry,,933b9afa-eb1d-4a10-beb6-84aa222b412e,,21/08/2023 16:52,21/08/2023 16:54,21-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
e5ae9e37-ecc1-4d8c-9796-896f5dfdaae9,Inbound,Returns,Reverse Pickup Enquiry,,2f8ea05d-b369-4672-a632-5a22daea605f,,21/08/2023 12:32,21/08/2023 12:34,21-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
97e3ab99-4c0e-47a6-a053-717d5bc7ee17,Inbound,Returns,Reverse Pickup Enquiry,100% customer satisfaction only ,e6ea4e56-9e88-46ab-b4c3-e9abd9844319,,21/08/2023 19:15,21/08/2023 20:10,21-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
fa43adb4-642c-46ee-bfb6-2e5a568866da,Inbound,Order Related,Invoice request,Third class service ,19b6f83e-f96c-41dc-9329-cdf610548537,18/07/2023 23:25,21/08/2023 11:48,21/08/2023 12:57,21-Aug-23,NEW DELHI,Electronics,8999,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
a5212a3b-7712-4a86-9c5c-b8bdbe4bcc63,Outcall,Order Related,Order status enquiry,Nice Thank you ,1bf5b160-1445-4021-83dc-b9b697f00ea9,,21/08/2023 10:54,21/08/2023 10:57,21-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b737cd82-62c2-4865-af1b-602d309c3637,Inbound,Returns,Reverse Pickup Enquiry,,119fc50d-ed21-46e3-a3d5-5d18607a90d3,,21/08/2023 15:04,21/08/2023 16:59,21-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
819082c7-3ae4-4c9d-b323-2cbf1b4ae138,Outcall,Returns,Wrong,,bed4ce49-e217-4e9f-bb60-06960456b085,,21/08/2023 19:27,21/08/2023 19:34,21-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
575190c5-8da8-4384-9769-c0c8085abaae,Outcall,Returns,Return request,,7989d8f6-4cea-47c2-92fc-b9a9db348ace,,21/08/2023 17:02,21/08/2023 17:03,21-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
a29dd913-bd8a-4cdd-9791-5e9b84fe0051,Inbound,Order Related,Delayed,,cb092456-52da-4a0c-9289-e03f445c657f,,21/08/2023 19:45,21/08/2023 19:47,21-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
b9b436e9-fba6-46f1-bb56-59c0d15b6796,Inbound,Product Queries,Product Specific Information,,300e7e02-e690-4dfb-8dfd-54007b5f4473,,21/08/2023 13:06,21/08/2023 21:47,21-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,2
ff4e768a-4d3b-4cc5-a5e5-c6a626986393,Outcall,Returns,Fraudulent User,,acf632ba-3ca5-426c-a5f8-64d3aa65be92,,21/08/2023 15:16,21/08/2023 15:17,21-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
47c0e163-019b-404e-9c7e-ba3c6bd9a209,Outcall,Order Related,Priority delivery,Very good,d191828d-bcb2-47fb-99fe-94a211880a47,,21/08/2023 22:41,21/08/2023 22:43,21-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
76d1952e-546c-489c-bbc8-d7dc5cb50df8,Outcall,Feedback,UnProfessional Behaviour,,484273aa-aac6-497b-9dbd-2f8ede95b1ab,,21/08/2023 22:47,21/08/2023 22:52,21-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9633a596-ef1a-4b96-8c97-bff45c197343,Inbound,Returns,Return request,,a0fed3e1-87e2-4f23-b4e9-cfc40cb115f3,17/08/2023 12:06,21/08/2023 11:39,21/08/2023 11:45,21-Aug-23,NALIKUL,Electronics,1999,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1a2e0172-6e18-4b57-92a2-7515b067ed4a,Inbound,Returns,Reverse Pickup Enquiry,,527dc58c-9134-43c4-80da-552743fb8029,,21/08/2023 11:20,21/08/2023 11:26,21-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
359093a8-94aa-4178-ad10-84a2cde575e2,Inbound,Returns,Reverse Pickup Enquiry,,458c44dd-d265-4f50-8f2f-b6b85ed824d6,,21/08/2023 11:56,21/08/2023 12:02,21-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
29278701-c133-4249-a765-62741dab4ad5,Inbound,Order Related,Delayed,,97004727-0a85-4781-9bd4-9498ea20a768,,21/08/2023 13:58,21/08/2023 14:01,21-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
8277cb9c-b4b6-457a-b67f-40248650ffb0,Inbound,Feedback,UnProfessional Behaviour,,13dfe038-27e6-4481-87f0-4fbc7d78181b,,21/08/2023 12:21,21/08/2023 12:23,21-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
abebb828-4454-4e1c-9dc8-b065c7bc991a,Inbound,Returns,Reverse Pickup Enquiry,,26f574a4-22a5-4d30-bc88-06ef90c3cbab,,21/08/2023 14:20,21/08/2023 14:21,21-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7774611b-f117-49b7-ac95-b6f5c26c9519,Outcall,Returns,Return request,,ad6c79a3-b8f2-4649-b78e-f36fac5f3f0e,,21/08/2023 22:37,21/08/2023 22:43,21-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
70b44fb2-b90d-4af8-a07c-436028628ba7,Inbound,Returns,Reverse Pickup Enquiry,Fully waste my money,82bb6bdd-a22c-49e4-a268-8653d21363d2,,21/08/2023 20:43,21/08/2023 20:52,21-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
e5ab9df6-ebd1-4da2-a75b-36d80a676383,Inbound,Returns,Reverse Pickup Enquiry,,f79f0bf7-8a52-4e26-8a59-f8a7968c5d27,,21/08/2023 12:16,21/08/2023 12:16,21-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b0646f0b-bf8a-4ff0-954e-a50e993d7310,Inbound,Returns,Wrong,"In help menu itself, there should be an option of chat with customer rep.",a223ec49-c92f-4726-9c6d-d0bb0ea238fb,,21/08/2023 12:36,21/08/2023 12:48,21-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
e8f8b840-4c2b-4a65-86d3-d5ae2b3d6196,Inbound,Returns,Reverse Pickup Enquiry,,8fe722ce-975c-4a47-b97b-7d3459b3816f,,21/08/2023 13:56,21/08/2023 14:40,21-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
b3e1972a-0f8f-4f68-976a-2d1bb9fe730d,Outcall,Product Queries,Product Specific Information,,da1514cc-8138-4c98-a2c7-5d0849faa03b,,21/08/2023 14:32,21/08/2023 15:07,21-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
5d98af4d-6e21-4ea5-9022-c5ae09bf86fb,Outcall,Returns,Reverse Pickup Enquiry,,f0549e6b-825e-419c-ad4f-9d75303b1248,,21/08/2023 19:55,21/08/2023 20:15,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
c093bda5-5e08-4a8f-8e81-ca33bb431a72,Inbound,Order Related,Customer Requested Modifications,,9bb3f38c-c58a-47f0-b52f-334769d1260a,,21/08/2023 22:06,21/08/2023 22:06,21-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,4
21105314-eee5-4353-89e4-8778d298c65c,Inbound,Order Related,Delayed,,ca3a76f8-1f18-4342-a091-6a9e2e6d37dc,,21/08/2023 15:04,21/08/2023 15:06,21-Aug-23,,,,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
fa86cd54-4310-4577-8077-2a1582e911cb,Inbound,Order Related,Customer Requested Modifications,,c0b42e4d-d7d9-41fa-8be8-a9e581c786de,,21/08/2023 09:30,21/08/2023 09:30,21-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
caa6fd1e-bf59-4583-964a-98f4a213064c,Outcall,Order Related,Delayed,Excellent ,76b742cd-bf0c-4f9b-92bc-0b37a2b4f12f,,21/08/2023 16:21,21/08/2023 16:27,21-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9698c46c-45eb-40d2-869a-324ae096d8d3,Outcall,Returns,Reverse Pickup Enquiry,My issue was solved I m happy coustomer service ??,36fe64c7-9806-485d-9b19-4cf7843c5589,,21/08/2023 08:14,21/08/2023 08:18,21-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
fb6e6083-e122-46eb-bb1f-d2019ab7c99c,Outcall,Order Related,Order status enquiry,No,697a062a-cb34-47b2-86e2-d0191c315918,,21/08/2023 22:59,21/08/2023 23:06,21-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6acf77a2-3529-4686-9527-bb235eda4d67,Inbound,Order Related,Order status enquiry,,d1e0e1f9-4aff-49c8-a489-489f61f4ff32,28/07/2023 07:58,21/08/2023 09:50,21/08/2023 09:50,21-Aug-23,PULWANA,Electronics,1399,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
38f0d23e-ef3b-4651-b671-214e7c27bdec,Inbound,Returns,Reverse Pickup Enquiry,,1c80214e-29b2-4f2d-94d9-2c71911eb311,,21/08/2023 11:56,21/08/2023 13:12,21-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
ea235592-9388-4faa-bd5a-540720fab1c9,Inbound,Returns,Reverse Pickup Enquiry,Normal ,067041df-6273-430a-a201-1b63771aed80,,21/08/2023 16:12,21/08/2023 17:26,21-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,3
b1140652-61bb-489b-aa06-88e589db572e,Email,Returns,Reverse Pickup Enquiry,Item up to 30 days It doesn't come to work,c92d6d87-9fc3-4499-874a-4d890fce67dc,,21/08/2023 17:40,21/08/2023 21:29,21-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
d59f7c03-7418-4c3f-9bc0-892d789ca016,Inbound,Order Related,Installation/demo,The product you will not return then please don't shell your app company not help costmar ,0473a314-daca-4ec6-ae22-519ddf917dfb,,21/08/2023 20:36,21/08/2023 20:43,21-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5325e21d-ba00-4a55-bce5-a067a90f0e27,Inbound,Returns,Service Centres Related,Good behaviour and best communication ,14231120-64d6-4f66-8f8d-a82890e595aa,,21/08/2023 14:42,21/08/2023 14:45,21-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1fa881e5-fb11-4322-a84e-dd61183e464c,Outcall,Product Queries,Product Specific Information,,f3c5be21-90c1-4d98-9f7c-caa519e7d718,,21/08/2023 18:50,21/08/2023 19:07,21-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
90cfaa74-a1fa-41da-a140-0fc55c8749f8,Inbound,Product Queries,Product Specific Information,,b4cf990c-3ad4-4ae6-96a9-dcd1b2fc1dc9,,21/08/2023 11:26,21/08/2023 11:57,21-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
96744fb0-6737-40e3-a3c3-62aab1e0b9dc,Outcall,Returns,Return request,,ac039a05-8910-4562-8e47-4fbadc4f9216,,21/08/2023 21:05,21/08/2023 21:09,21-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
4a4327fa-f4fb-47ca-bae0-00bdb19f61fe,Inbound,Feedback,UnProfessional Behaviour,"Take action immediately, don't prolong it.",73b0efad-4207-4ae9-ba84-e2deb823881c,16/04/2023 10:17,21/08/2023 11:28,21/08/2023 12:16,21-Aug-23,DHARWAD,Home,243,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,3
52ce1bbf-4d80-4458-9e75-6d254b783f84,Inbound,Returns,Return request,,fc636ccf-418b-42f2-b9ea-2472d277e73f,,21/08/2023 23:43,21/08/2023 23:45,21-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c530ec50-02cf-4058-b5f6-89bf8b93a2e9,Inbound,Order Related,Order status enquiry,,1371b4fc-eb9f-4312-a4a6-c2791e71056f,,21/08/2023 08:13,21/08/2023 08:14,21-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,4
ce003712-259c-4faf-a404-fa0a90812b38,Inbound,Order Related,Seller Cancelled Order,,0904d6e4-e754-4d1c-a65a-e1beb9300ec3,,21/08/2023 09:33,21/08/2023 10:05,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,3
03ca9db1-55ee-4262-a087-e902ad19f297,Outcall,Returns,Reverse Pickup Enquiry,Ok thanks thanks ,db11d312-2e3c-44ba-afd8-1da7303a5696,,21/08/2023 16:51,21/08/2023 16:53,21-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
39a28dfb-d775-4a39-b9b8-eb2d241f6b03,Outcall,Product Queries,Product Specific Information,,c2e8d481-4cba-432c-af40-53349277a255,,21/08/2023 17:13,21/08/2023 17:14,21-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
af43315d-e535-4019-9f5e-3580cf21539e,Inbound,Returns,Reverse Pickup Enquiry,,4bc1fb04-ad60-4d95-aacf-af3eb00cb904,,21/08/2023 19:36,21/08/2023 19:47,21-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
905d0b13-9db4-42d6-bca3-1c4fe70b7fec,Outcall,Cancellation,Not Needed,,134b5299-0f69-4939-8677-8b3383d52f8d,05/08/2023 11:23,21/08/2023 21:47,21/08/2023 21:51,21-Aug-23,KARIMNAGAR,LifeStyle,1429,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
5c536851-f635-415a-8ffb-abcd880148a9,Outcall,Returns,Reverse Pickup Enquiry,,03cd1121-4cec-40a2-9b30-bad2fa3eae82,,21/08/2023 07:51,21/08/2023 07:53,21-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,3
c8ec77a9-d84d-4720-8db5-d22c367fc5d2,Inbound,Returns,Service Centres Related,Good ,6da3ae3f-5031-474d-8057-3f78a5a63340,,21/08/2023 11:47,21/08/2023 11:51,21-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c9295c14-8a73-4fdd-8188-5b9a22a9ef39,Inbound,Order Related,Customer Requested Modifications,,bb889f6d-40d0-4f6a-b639-8870c6ee7fb0,,21/08/2023 11:19,21/08/2023 11:23,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
fdf5e20c-b8de-41e8-8ca5-675039245571,Inbound,Order Related,Invoice request,,2a053f83-0c23-4f90-a5a5-0e787f16e736,,21/08/2023 10:36,21/08/2023 10:51,21-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
c3f9c658-074f-470b-97c5-b4bd2e75712c,Outcall,Returns,Service Centres Related,,85c62cad-202d-49de-9a79-95f0fe12895f,,21/08/2023 17:11,21/08/2023 17:15,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
da63f8be-708f-4044-b92f-bb3a9939a9d9,Inbound,Returns,Reverse Pickup Enquiry,Good service ,263d7e77-40f3-4a73-97c1-4864295aea8e,,21/08/2023 11:22,21/08/2023 11:24,21-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e98c01a7-2d68-4b77-a63e-bf32d937e516,Outcall,Shopzilla Related,General Enquiry,,09959b42-9abb-4584-a7f4-9912827a8a38,,21/08/2023 22:59,21/08/2023 23:02,21-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
30f57533-bfb2-41c5-a234-ca29f99f907e,Inbound,Order Related,Delayed,,50af2d2f-bd49-48ce-84f5-5ef9ed5efe85,,21/08/2023 19:00,21/08/2023 19:06,21-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
621a3d91-50d1-4d3c-af14-63091712ef39,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is my first choice when it's come to shopping for me.I love the service as always. ,79dc9805-5577-4ff0-ba68-2c46c81df346,,21/08/2023 20:08,21/08/2023 20:09,21-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
f950abb9-46e6-4dfc-903e-bba246f4f731,Outcall,Returns,Missing,,cf632550-0854-487f-9625-53da50fab909,10/08/2023 20:07,21/08/2023 08:39,21/08/2023 08:43,21-Aug-23,SIKANDRA,Electronics,449,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
02aea5f9-010f-40e5-bdee-1afbedb8f70c,Inbound,Feedback,UnProfessional Behaviour,?????? ?? ????? ??? ?? ???? ?? ??? ??????? ??? ?? ????? ??????? ????? ??? ?? ??????? ??? ??? ?? ???? ???????? ?? ?? ???? ???? ???? ??????,1391ebe5-43dc-44bd-968d-850036198ac2,,20/08/2023 13:11,21/08/2023 15:01,21-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
08fa2e61-8553-4c1f-82f2-8fa963dcff6a,Inbound,Order Related,Order status enquiry,,907b4c37-af19-4f93-8b38-a0dde59a46f1,,21/08/2023 15:00,21/08/2023 17:27,21-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
75ec82a7-ea2f-4383-93d6-c8733081236b,Inbound,Returns,Return request,,cce90433-ad84-435d-bcf7-46495decad9f,,21/08/2023 00:19,21/08/2023 00:28,21-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
ac35332c-38a0-4b9e-8ac8-4aabac4947d5,Outcall,Returns,Fraudulent User,,5e45d1d2-176f-4983-8d2e-fb92cc87deb1,,21/08/2023 09:51,21/08/2023 09:58,21-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
a745c38b-cd72-4550-8fab-d0cfe37e379b,Email,Shopzilla Related,Signup Issues,,9697b4e4-c032-41c6-bca0-b6bb1ef64655,,21/08/2023 17:26,21/08/2023 17:27,21-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
3a95b44b-d103-4422-98ae-1d408d0e8419,Inbound,Returns,Reverse Pickup Enquiry,,ceda7551-3e62-4daf-99ae-8c429c0bdd62,,21/08/2023 11:47,21/08/2023 11:59,21-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
77aa1d96-ba8b-4fce-be11-1b01271cd111,Inbound,Payments related,Payment related Queries,,14875de5-0ea4-4f27-bacb-c0021ea7f457,,21/08/2023 12:00,21/08/2023 13:23,21-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
c5d4359a-2616-4717-815e-94cacddb365b,Outcall,Order Related,Invoice request,Very poor customer care behaviour ,db6f4e4e-cfbe-441f-ab48-f7461951ed09,,21/08/2023 12:29,21/08/2023 12:31,21-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
aa1b740a-397f-4017-b37d-bf7bf4484f3b,Inbound,Order Related,Delayed,It was a great pleasure to talk to you. Thank you. Your call was very important for us. ,9721ee41-b860-4bb6-bdbb-0c20e34ebb27,,21/08/2023 09:41,21/08/2023 09:57,21-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
932c772c-5f2b-4244-832e-55271affe28d,Outcall,Order Related,Delayed,Delever boy very bad ,40b2a463-3c33-46af-8efc-41545d3c8d25,,21/08/2023 11:59,21/08/2023 12:01,21-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,1
1b62f512-f3e5-42b0-8951-9d1db4df1623,Outcall,Returns,Reverse Pickup Enquiry,,62c411bb-d612-4643-90f9-70cb451b0cb6,,21/08/2023 13:56,21/08/2023 13:58,21-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
2382c62e-212d-43e3-a1e0-37d46747e58d,Outcall,Order Related,Customer Requested Modifications,Over Good ,712f9666-8c05-4f4f-a668-32b39b3b746f,,21/08/2023 17:11,21/08/2023 19:24,21-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
dc32d8cc-2c23-42ce-af1e-79041eeeb013,Outcall,Returns,Missing,Take action on seller for worried to customer..,2e276357-3a34-4524-b86c-50941ef0da18,,21/08/2023 20:55,21/08/2023 21:42,21-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
c10e6642-d035-49d1-90e9-b012b393152a,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,027460a7-7f4f-4a1b-8393-bde17f8fca81,09/08/2023 11:44,21/08/2023 08:10,21/08/2023 08:14,21-Aug-23,KANPUR NAGAR,LifeStyle,399,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
f5d564a8-e5fe-4018-a3fc-d4ae16c6f548,Inbound,Returns,Fraudulent User,,a799e061-306b-418c-be96-090d8df71312,,21/08/2023 13:54,21/08/2023 14:01,21-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
787196b1-da63-425f-a76f-dbc5681c9c7b,Outcall,Returns,Return request,,d6857333-faf1-4441-b6e9-6dfbea6da288,,21/08/2023 21:07,21/08/2023 21:09,21-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
35471080-40ee-49b4-a049-46d503af6040,Inbound,Returns,Service Centres Related,,65d8f474-75c3-4bd3-8ff5-356990906d60,06/06/2023 00:39,21/08/2023 12:03,21/08/2023 12:03,21-Aug-23,DURGAPUR,Electronics,854,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
2502ed3b-2805-4390-b3a0-651e1045b502,Outcall,Order Related,Priority delivery,,15964972-1f32-4534-a741-00e08ed09f83,,21/08/2023 08:55,21/08/2023 10:00,21-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
39f6011e-3b0d-442e-9f9b-f9de764a14bc,Inbound,Returns,Service Centres Related,,41b72aff-98e1-430a-b114-489ecfe638cf,,21/08/2023 11:39,21/08/2023 11:42,21-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
e918bde3-b3e4-46d1-8c78-8bcc89c74cf4,Outcall,Shopzilla Related,General Enquiry,,9a36302c-b358-4d4f-82be-8b6af68e32a6,,21/08/2023 11:49,21/08/2023 11:50,21-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
43b31b62-70de-44b7-8c68-7973c1e4460a,Outcall,Returns,Reverse Pickup Enquiry,,caba5076-b83d-4939-85a9-b5f6a5531d39,,21/08/2023 13:57,21/08/2023 14:01,21-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
09995dc8-b9e7-43c7-a73c-cc355a7c0ed1,Outcall,Returns,Reverse Pickup Enquiry,,fd305f21-6c6d-4879-8bd1-b4a9d50ef776,,21/08/2023 16:22,21/08/2023 16:25,21-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
8825e6c8-8512-4760-9b2a-ff107a8cfc62,Inbound,Returns,Wrong,,cc51832f-2b92-4e40-80ba-66546d73bdd5,,21/08/2023 14:41,21/08/2023 14:47,21-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
ed02537f-483b-46c0-8110-d3f772d1ff57,Outcall,Order Related,Installation/demo,Bad,9cc42551-befe-41a8-b8bd-cd7ceba10a3f,,21/08/2023 21:57,21/08/2023 21:59,21-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
854a3935-0325-49e6-b0c3-1262d895464d,Inbound,Order Related,Priority delivery,Nice ?? but muje delevery time pr   ,f4ecdc1e-cb47-4f74-954e-e31dd9d85f20,,21/08/2023 20:33,21/08/2023 20:49,21-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
cc53274f-ba0b-4e1d-9a97-23def1ebf924,Inbound,Shopzilla Related,Signup Issues,Good ??,526e0a4f-9665-46e1-8e92-f6317fbb4209,,21/08/2023 10:59,21/08/2023 11:38,21-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fab10e8a-77af-4e2c-8433-2d082087d877,Email,Order Related,Installation/demo,Realme mobile damage,9ba3d95c-6845-4f24-a043-d267faa981bf,,21/08/2023 18:35,21/08/2023 18:47,21-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,1
67f7210b-c16a-4b22-b977-f0b4e07ff0af,Outcall,Returns,Reverse Pickup Enquiry,Nothing,baf868b5-648c-4b57-bca3-91bfd47fbfd3,,21/08/2023 19:42,21/08/2023 19:43,21-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9583f225-bd08-48f1-8101-d5c5b3168f94,Inbound,Order Related,Delayed,"Thank you Shopzilla,  it upCustomer executive very good Im satisfied with customer executive,",f8bbff96-0866-4211-bf96-7fee4915d501,08/08/2023 20:12,21/08/2023 09:45,21/08/2023 09:46,21-Aug-23,NAGAON,Home Appliences,10990,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
c9e0f22a-055d-41f2-9232-40af12eecd19,Inbound,Returns,Return request,,458e8168-fa97-42a4-b443-80e3733e6282,09/08/2023 08:25,21/08/2023 10:59,21/08/2023 11:03,21-Aug-23,BILASPUR,Home Appliences,35490,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
d1f60d4e-fd69-4803-9b6d-644b4a90ba0b,Outcall,Returns,Reverse Pickup Enquiry,,23a2ced7-f77d-40e8-be41-94763801906c,,21/08/2023 08:10,21/08/2023 08:13,21-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
52a87376-bb4e-463f-af5a-9aa399c6be73,Inbound,Returns,Fraudulent User,,28651aa8-852a-47f8-a477-ff4bfbd56725,,21/08/2023 10:24,21/08/2023 10:32,21-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
29efbe41-592b-4089-aff1-498cebd407e9,Inbound,Returns,Reverse Pickup Enquiry,,db02336b-aff4-4ff1-a905-25c69482c2ae,,21/08/2023 14:36,21/08/2023 14:39,21-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
d76d0147-a2cc-416b-b345-1422c71e9128,Inbound,Returns,Reverse Pickup Enquiry,,5718b645-e121-4f44-ba48-b1dd37f27c22,,20/08/2023 21:24,21/08/2023 18:36,21-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
abd710a7-dd3e-4bca-abd8-095da21388b7,Inbound,Order Related,Delayed,Ok,92db32b2-75ea-4d98-b56e-2a91ab606b6c,,21/08/2023 20:02,21/08/2023 23:06,21-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
5d214d9c-3285-4ef3-81c6-d327f9ae9545,Inbound,Returns,Fraudulent User,,2705b797-30d9-4831-bf03-76fc4fef93d8,,21/08/2023 14:06,21/08/2023 14:30,21-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
862ab746-e2f1-45f3-8869-2e12dd50250e,Outcall,Returns,Exchange / Replacement, Call disconnected in between but didn't received the calls again from Shopzilla side... We use to replace the request... ,1e68a139-a072-45c2-b0ad-90346d6335e2,,21/08/2023 12:53,21/08/2023 12:54,21-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
9a769ac8-7e6a-4d2c-8fdd-0693a9997370,Outcall,Refund Related,Refund Enquiry,,079cdcdc-d1d1-4411-aded-25a464b4a000,,21/08/2023 18:45,21/08/2023 18:48,21-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
8c5561c2-86e1-4e53-ab39-914ca3dc7770,Inbound,Returns,Reverse Pickup Enquiry,,42f2a51a-0208-4c28-8c3b-5281e1e40c7a,,21/08/2023 19:45,21/08/2023 20:13,21-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
8e2d31ee-b189-4660-8c61-d73a36ed0b8c,Email,Returns,Wrong,Thank's Shopzilla customer care,77f4115c-171d-4ec6-a128-d54519eeb30a,,21/08/2023 11:13,21/08/2023 16:26,21-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7c7a49e7-0d4b-40f3-a4dc-585794d0f85b,Outcall,Returns,Fraudulent User,,e39ed084-71ec-42c5-bc23-a9dee3f5c1e7,,21/08/2023 18:11,21/08/2023 18:13,21-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2164f48a-24dc-4f68-a004-d6fb08ef0768,Inbound,Order Related,Delayed,,b3afcfe2-ed55-4310-a20c-059d4ed91377,08/08/2023 14:31,21/08/2023 10:21,21/08/2023 10:43,21-Aug-23,HYDERABAD,Mobile,9999,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c59cf2ca-f9df-467b-9023-f2d30d1adc29,Outcall,Returns,Fraudulent User,,3d0e31b6-d8ae-49cf-bb09-30a423a28eca,,20/08/2023 15:36,21/08/2023 15:27,21-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,5
48c4de85-ddab-4f7a-91aa-02bbb7aa0a68,Inbound,Returns,Reverse Pickup Enquiry,,9f460e65-80d3-43c2-bea5-3469313438d1,,21/08/2023 13:43,21/08/2023 14:18,21-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
985c1959-5064-4c1b-90df-a9b2a62bdf83,Inbound,Returns,Wrong,,59ed81e0-0f09-4e3d-b22a-2e1fc33e9f6f,,21/08/2023 16:23,21/08/2023 16:27,21-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
6936933c-98f7-4485-8832-7f5549e8b213,Inbound,Returns,Wrong,,91d697c4-95ee-4469-9bb4-51fe448a2c16,09/08/2023 15:04,21/08/2023 08:05,21/08/2023 08:06,21-Aug-23,BHILWARA,Electronics,599,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1dbfb467-071a-4291-8219-2d3f007e33d4,Inbound,Returns,Reverse Pickup Enquiry,Product very less size but not recognized,faa6adc5-a6bd-4b25-97f2-b3208d616a4d,,20/08/2023 23:07,21/08/2023 10:54,21-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
5fc114a5-5656-4575-8b48-8d0b992e0de8,Outcall,Returns,Reverse Pickup Enquiry,,228c67b8-4ec0-46ac-99a9-48c84464c013,04/08/2023 00:24,21/08/2023 13:46,21/08/2023 14:23,21-Aug-23,KOLKATA,LifeStyle,3537,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
ac0c91c0-2d4f-4773-95ca-f8321313f333,Inbound,Refund Related,Refund Enquiry,,5b3c9310-4538-4ca7-b4d7-3bf69cf1dc1d,,21/08/2023 09:53,21/08/2023 11:44,21-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
09c042c9-de95-4b50-85b2-49d2e7288e2b,Inbound,Returns,Fraudulent User,,b0c95b9c-5517-4afb-b9f1-0799dce02197,,21/08/2023 15:11,21/08/2023 15:52,21-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
f311e754-cc65-413d-8594-01b66b812837,Outcall,Order Related,Invoice request,No,6bdebcc8-91a3-4e06-811c-5299decc0ff6,,21/08/2023 19:21,21/08/2023 19:56,21-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
10f7d635-e31e-4ef8-b329-b9455f23b52f,Inbound,Refund Related,Refund Related Issues,,1d320e5e-e4c6-4bbf-be0e-f62c4d085083,01/08/2023 12:25,21/08/2023 08:49,21/08/2023 09:07,21-Aug-23,AHMEDABAD,LifeStyle,1199,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
b2ce9254-5ca1-47b7-bc3c-fc41272c7bb8,Inbound,Cancellation,Not Needed,,140f731b-0925-431d-addd-9efce9d6f572,,21/08/2023 13:37,21/08/2023 14:36,21-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,4
2882b04a-9c56-4f09-8bd3-d6949c96ed92,Inbound,Order Related,Delayed,,97834ec7-35c4-4636-a1d3-09c379aee99c,13/08/2023 22:03,21/08/2023 18:44,21/08/2023 19:02,21-Aug-23,HYDERABAD,Home,165,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
520ccf6d-f9d8-46ed-9cbd-8e6b85dd3558,Inbound,Product Queries,Product Specific Information,,3948b754-48c2-4f27-9831-abb18fc33df2,,21/08/2023 00:05,21/08/2023 11:35,21-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,4
3048ea5c-a558-49a3-9820-0176b6cbeeae,Outcall,Feedback,UnProfessional Behaviour,,55fbf069-27b1-43e2-9b0a-58d991b02498,,21/08/2023 10:02,21/08/2023 11:05,21-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
bb7915e5-014b-4b7a-8e7f-3b64fc75523a,Outcall,Returns,Reverse Pickup Enquiry,,3b01454c-23b4-41d5-a358-038e1163b28c,,21/08/2023 19:29,21/08/2023 19:33,21-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
1f7bedd5-0eba-4094-bb32-7572756d9022,Outcall,Returns,Return request,Thank you ,74b45b51-cc11-4bd7-bd8b-d7dcc91a29d6,,21/08/2023 14:13,21/08/2023 15:33,21-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
1fdb3360-8124-4d2c-8f86-7e82b1686045,Outcall,Returns,Reverse Pickup Enquiry,,a88b6a10-e82b-4b2e-bddc-c20cd033a1f3,,21/08/2023 18:24,21/08/2023 18:55,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
4aa2bf3c-c0ca-496a-bff1-ee54780302f8,Inbound,Cancellation,Not Needed,,95343764-aceb-4475-b348-d6f7b95bc841,,21/08/2023 20:37,21/08/2023 20:38,21-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
f1ba76a9-17e6-4d57-a988-2235edb9cc15,Inbound,Returns,Service Centres Related,Executive was professional ,212ef0e4-7b00-41d8-973a-4e4dcaa0440e,,21/08/2023 16:05,21/08/2023 16:09,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a161a419-5205-4e87-812b-b37a0fb7becf,Outcall,Order Related,Order status enquiry,Reduce late delivery for electronic products,bf6fcb87-0f0d-4230-afce-119f5be747a0,,21/08/2023 17:17,21/08/2023 17:19,21-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
169f40e9-4bbd-4ca0-b716-6e392e8f765a,Inbound,Cancellation,Not Needed,,0a43e71e-682a-4c87-901f-53cf7148d3a0,14/08/2023 09:11,21/08/2023 09:40,21/08/2023 09:42,21-Aug-23,LUDHIANA,Home Appliences,7474,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
b37c4767-cc27-4c41-a65f-5c91ce4cff71,Inbound,Returns,Reverse Pickup Enquiry,"It's Shopzilla who delivered the wrong product than ordered.Even requested to exchange (not return). I understood the return policy but since I was not expecting anything wrong from Shopzilla that they will deliver small size when medium size ordered. Anyways, not happy as they didn't accept my request for exchange.",89ab1865-0e65-4d80-a0a7-d1e61f39aef2,,21/08/2023 09:32,21/08/2023 09:39,21-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
092f1054-c180-4f89-a88b-c31030e2643e,Inbound,Returns,Return request,...........,5d4681d9-bff7-4959-a11a-a66d5c55758f,,21/08/2023 20:01,21/08/2023 20:07,21-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
5489ba27-6d59-44e4-ac8b-326751f75fe9,Outcall,Returns,Reverse Pickup Enquiry,Pathetic Agent,eb214b4a-20e1-4f7f-b6f2-ee4ec4aa6b42,,21/08/2023 19:51,21/08/2023 22:55,21-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,1
23feb0c8-41bb-4249-b622-e727a59cad73,Outcall,Returns,Return request,,def146e5-aaaf-455a-8890-3a8c7aab4227,,21/08/2023 17:13,21/08/2023 17:14,21-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
6ebd1d76-b5c8-4ebd-8ba5-08bbe9e1dfbe,Inbound,Order Related,Order status enquiry,,be5a6f1a-96e8-476d-b955-f6def301e389,,21/08/2023 07:47,21/08/2023 07:47,21-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
41e95bc5-beea-4a8d-bde0-909f0b2ed288,Inbound,Returns,Fraudulent User,,3f74a856-7924-4af6-9eb4-334de8f32991,,21/08/2023 00:17,21/08/2023 00:19,21-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
23038204-73ac-4370-92ce-e551fa9cc787,Outcall,Returns,Fraudulent User,Giod,c5eecb2a-be12-4575-997e-f83e171c89d6,,21/08/2023 12:20,21/08/2023 12:22,21-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
3d01c4b7-cfff-4775-a1cd-5f501556619b,Inbound,Order Related,Order status enquiry,,2eb6847c-783f-42d0-ac70-4ac8f7362194,,21/08/2023 13:35,21/08/2023 13:38,21-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d9c168b3-4c33-4cf2-aa2e-a53618fe3f1a,Inbound,Returns,Reverse Pickup Enquiry,"They talk very well and if there is a problem, they try to solve it in the best possible way.",6f099a1e-90d6-43b6-9e6d-7bb863de27e0,,21/08/2023 15:35,21/08/2023 15:37,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
e052ac6b-02b9-49cc-8dcd-c722188f6136,Email,Feedback,UnProfessional Behaviour,,4e5b7e51-420f-4097-93a7-b96731036cb5,11/08/2023 10:26,21/08/2023 13:31,21/08/2023 13:39,21-Aug-23,PURI,LifeStyle,322,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
3a389e2a-0a77-4d35-93bd-ee78ad992ac2,Outcall,Product Queries,Product Specific Information,Nice,5199e0de-99db-4463-8b96-f9df007effad,,21/08/2023 12:49,21/08/2023 12:51,21-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
021b344f-1a57-4f2a-b15d-96bc069470da,Outcall,Cancellation,Not Needed,Very good response ,fc1e26a8-492c-476f-8ee2-b7c90654131c,,21/08/2023 10:20,21/08/2023 10:23,21-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
855d0b45-73fe-4b56-882f-d54fba26538f,Email,Order Related,Installation/demo,Disgusting ,c77adce3-fdec-46ee-9888-f718bb405079,,21/08/2023 17:59,21/08/2023 18:12,21-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e35cc101-08d7-4033-a53b-b858b6c257ac,Outcall,Returns,Reverse Pickup Enquiry,,b717af47-d2ea-48b6-9df5-b8b107cf1992,,21/08/2023 19:56,21/08/2023 19:59,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
9b526597-746b-4c47-8904-f5a8e06751ad,Outcall,Returns,Reverse Pickup Enquiry,Love you.??,9645c0b6-9d9b-4668-85fa-b8952876acd0,,21/08/2023 20:13,21/08/2023 20:16,21-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
b4e2bf52-5664-40cf-aa94-27095e968e4c,Outcall,Returns,Reverse Pickup Enquiry,,760ec4d8-634c-4072-bcff-9f858890d83c,,21/08/2023 13:58,21/08/2023 14:02,21-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,3
d4f88dcd-336f-4e95-98b0-ceca9c60dac2,Inbound,Returns,Reverse Pickup Enquiry,,843c7386-2d38-4b01-981d-c9692168e914,,21/08/2023 19:56,21/08/2023 20:02,21-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
a55b0ee1-bc11-4855-8e52-9278d6c03de3,Inbound,Returns,Return request,,e3f0a068-693c-4457-8ccd-4bea07092fb6,,21/08/2023 10:03,21/08/2023 10:44,21-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
6aa00936-2ad4-4bbd-94c4-3bd5417d10c0,Outcall,Refund Related,Refund Related Issues,,67aa359f-63ca-458c-89f5-36ef8250620d,,21/08/2023 17:37,21/08/2023 17:51,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
86959b43-d310-407c-bea6-d336605e5b83,Outcall,Returns,Reverse Pickup Enquiry,,e60308e4-f838-440b-b1d7-33d73faf9cde,,21/08/2023 21:50,21/08/2023 22:14,21-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
85e314b5-3d46-4090-9c1e-b16c8952fbd3,Outcall,Returns,Reverse Pickup Enquiry,,457ff9fe-84ff-496d-9b4e-0882aad99aea,,21/08/2023 17:37,21/08/2023 17:38,21-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
7d53d66b-f631-4202-85c8-f5b9567f75a6,Outcall,Shopzilla Related,Signup Issues,,b578fe83-4fd4-48e5-870f-a5de7cce39f7,,21/08/2023 10:01,21/08/2023 10:04,21-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
e3eca103-7738-4228-8553-d886273430ba,Inbound,Returns,Reverse Pickup Enquiry,,b2185d7c-f5fc-4bba-aa5f-e93078bc9ca8,,21/08/2023 10:34,21/08/2023 10:35,21-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
c2fecc41-3313-4024-afdd-bd73d1fdff98,Outcall,Returns,Reverse Pickup Enquiry,,04d27b6f-3167-4f3d-8d25-7511ed2dd1c0,,21/08/2023 17:35,21/08/2023 17:37,21-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
cbfccb65-228a-4778-a844-0e917ac56a77,Inbound,Order Related,Installation/demo,Na,229dd65a-aa7d-498d-8915-6dfdb57071f0,,21/08/2023 12:42,21/08/2023 12:48,21-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,1
f88f047d-ad99-472b-81f0-d73d0cff64cd,Inbound,Returns,Reverse Pickup Enquiry,,9a30516a-82c4-4767-b2db-2bac21193c22,,21/08/2023 13:47,21/08/2023 15:30,21-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,3
af44d81e-dc6b-4666-855e-5a781f4301ea,Outcall,Returns,Exchange / Replacement,,36bdf3bb-7c68-489a-9ebe-79404b11788c,,21/08/2023 14:32,21/08/2023 18:34,21-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,3
9b923902-abae-4522-8604-9eadbfb79bc2,Inbound,Order Related,Order status enquiry,,5af3c758-e750-437a-ac55-9edf38d24470,,21/08/2023 15:29,21/08/2023 15:30,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0a2cd53f-df22-4516-8408-8d790453e3eb,Outcall,Returns,Reverse Pickup Enquiry,,ca20f2fd-0794-4954-9951-eb314580640e,,21/08/2023 13:29,21/08/2023 13:30,21-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e84e1c22-1918-4ba3-b8e6-50ca28a061b9,Outcall,Returns,Reverse Pickup Enquiry,,58713d80-8a6c-436e-afc0-e52f3685870d,,21/08/2023 15:20,21/08/2023 15:22,21-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a08c5a83-2c89-40ab-bb85-1bf2bee87875,Outcall,Returns,Reverse Pickup Enquiry,Very good toking ,bae56e8a-5f2a-4c40-bc88-7a563e8ff130,,20/08/2023 13:50,21/08/2023 10:09,21-Aug-23,,,,,Donna Miller,Logan Lee,Emily Chen,61-90,Evening,5
dc10818b-4aab-4f1d-9ead-6ce15661f7be,Inbound,Returns,Wrong,,c002ee51-81ba-40b1-a0d6-236a1eb4f140,,21/08/2023 08:57,21/08/2023 08:59,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
93e9a47e-5359-4910-ac8f-306f118ec589,Outcall,Order Related,Order status enquiry,Good work,f331854d-0803-4c09-85aa-fc830c25deba,,21/08/2023 16:53,21/08/2023 16:54,21-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fed277b7-3cc0-44d6-834b-6f0ffea49a94,Outcall,Returns,Reverse Pickup Enquiry,,57432118-8566-42e9-be8d-bb70de20dd93,,21/08/2023 07:42,21/08/2023 07:44,21-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f2d957e7-f36b-4bc1-9a50-7def7b9bfcb3,Inbound,Product Queries,Product Specific Information,,838ac758-593b-497e-8f37-80d8ad8ba1f7,,21/08/2023 17:02,21/08/2023 17:03,21-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
4eaddc7e-b716-47b8-8799-89e73e1587ba,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,b97ccec1-1bb7-4dbb-8264-60c16e6b839a,06/08/2023 16:38,21/08/2023 20:11,21/08/2023 20:52,21-Aug-23,FATEHPUR,LifeStyle,406,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
69f25842-eb40-4344-8e51-808af417f263,Outcall,Refund Related,Refund Enquiry,Provide more information to app and customer service staff..Not collaboration between delivery agency ,f0e9d5fe-7dda-4375-886d-2072ea232f2a,,21/08/2023 17:24,21/08/2023 17:25,21-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
750d93bb-7bdb-4799-a129-2ba1119c67ad,Inbound,Returns,Reverse Pickup Enquiry,,41460a52-877b-4383-9e06-6274b7997af1,16/07/2023 22:36,20/08/2023 12:23,21/08/2023 12:32,21-Aug-23,GIRIDIH,Home,6815,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
a1374465-5c07-407f-8725-6aea47344e54,Inbound,Order Related,Order status enquiry,,7e34779f-0685-4dfd-8a90-748ad761d6e4,,21/08/2023 16:05,21/08/2023 16:35,21-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
f81306ba-58db-4be9-99ac-b4b08dda6653,Outcall,Returns,Return request,,66d66c68-25e9-42fe-b193-1e2aaef07250,,21/08/2023 19:28,21/08/2023 19:51,21-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
af0aa574-0737-4b54-b1de-da7b25ca4c79,Inbound,Order Related,Delayed,,6384b72a-d1c1-4ae2-8962-c75ff809a579,11/08/2023 18:31,21/08/2023 14:54,21/08/2023 14:55,21-Aug-23,MEDINIPUR,LifeStyle,260,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
df3a5c47-4255-4508-b344-108fb417d99c,Inbound,Order Related,Delayed,,c6503dc8-e4d2-452c-ad09-4822eeb07e05,02/08/2023 11:13,21/08/2023 09:05,21/08/2023 09:11,21-Aug-23,PURNIA,Books & General merchandise,94,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
772573c8-6ed8-41e6-965f-6da88a4d37ac,Inbound,Order Related,Order status enquiry,,897b65ea-5612-4b58-9c1c-a47a968efc6e,,21/08/2023 08:58,21/08/2023 11:03,21-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,5
23ca227f-c729-4c31-985f-87a75f941991,Inbound,Order Related,Order status enquiry,Very good ,998ef4e3-cfd1-4853-85a5-e4713942c9ca,,21/08/2023 14:07,21/08/2023 17:27,21-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
6e8078f8-1faf-49de-babd-2ec78231ba70,Inbound,Order Related,Installation/demo,Good,00df6da4-5b4e-4def-bbf2-737001db353e,,21/08/2023 20:03,21/08/2023 20:06,21-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
6fc624e1-15dc-4ebf-a853-8c3f137b6a49,Email,Returns,Return request,,06fd0c3f-a4fa-4318-97c7-239deceb43f2,,20/08/2023 16:32,21/08/2023 07:32,21-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
5a0c8a1f-f567-463a-80ec-27a743a3c6b1,Inbound,Returns,Reverse Pickup Enquiry,"I am order 6 nom shoes but received 8 nom shoes, policy expired but I want to return, because I am out off town.",669370fc-cdc2-4935-b696-f59467befd1d,,21/08/2023 08:21,21/08/2023 09:03,21-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
360a8dc4-207f-46f8-ad7f-4f6b2381e3e1,Inbound,Returns,Return request,It was an awesome experience to interact with your customer care. problem listened carefully and finally resolved. Thank you.,9a6c307b-4aa4-44a8-a8eb-62d0e4e2f470,,21/08/2023 14:46,21/08/2023 14:55,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
bcda9eee-e1bf-4c3d-8ac0-ee031059d0cc,Inbound,Returns,Missing,,b643b99d-b312-498b-ba70-080f3ed0ecc1,09/08/2023 08:40,21/08/2023 22:59,21/08/2023 23:00,21-Aug-23,WEST DINAJPUR,Home,222,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
aec878c3-349b-450e-a3e1-cea497f334f1,Email,Order Related,Delayed,Shopzilla is in the seller's favor even at the cost of cheating the customer.   ,1d69877e-e9c7-4d70-b791-024ec7f63cd6,,21/08/2023 10:37,21/08/2023 10:43,21-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
b376c7b6-3cd7-47e3-81c4-a6528cf6cf50,Inbound,Others,Call disconnected,"First of all you guys stop giving wrong information why your customers are troubled by giving wrong informationYou have been made to solve the problem of that pay customer and not to give wrong information.If you guys don't solve this thing, then I will have to go shopping somewhere elseI am very embarrassed to say that I have been associated with your Shopzilla for almost 5 years.I want to speak simple, keep good people in customer care who can give royal information.                                   Thanku ",c9bf5b1d-72f0-4f83-85de-e2df9c83740e,03/08/2023 20:16,19/08/2023 17:28,21/08/2023 22:08,21-Aug-23,MUZAFFARPUR,LifeStyle,1889,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7e26cfe5-cc75-499f-8006-7ad0d3f3b55f,Inbound,Returns,Return request,Thanks ,a28c0e51-d115-44d7-ac44-417eff69e044,,21/08/2023 09:55,21/08/2023 10:01,21-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
326d2222-00fa-4941-a4a3-56c0191f5d6f,Inbound,Returns,Reverse Pickup Enquiry,Customer talking good ,bde06723-6c68-44ad-974d-427b4d2446dd,,21/08/2023 10:44,21/08/2023 10:45,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
22da279b-1de4-4047-a732-7ba499a56d29,Email,Order Related,Delayed,Teach to your employee,db7cbe52-dfa6-40bc-8d82-c81c470c9da0,18/08/2023 17:32,21/08/2023 22:19,21/08/2023 23:31,21-Aug-23,BHIWANDI,Electronics,899,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
9ecfbbd5-2d9d-4daf-970c-1bf02466ac78,Inbound,Order Related,Delayed,Prepaid ordered are being misused by delivery partners ..please have a glance over it ...and take severe act upon it,588a5a39-5fb5-463b-a0e8-6b1c400c1ca4,18/08/2023 00:24,21/08/2023 01:32,21/08/2023 01:59,21-Aug-23,HYDERABAD,Electronics,199,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
e2cb4f6d-f4be-4369-a13f-592b2e4576a6,Inbound,Returns,Reverse Pickup Enquiry,Very very much satisfied with Customer care executive. She really understand and work on it and guide me the path which can resolve my issueThanks a lot. Appreciate a lot for her support.,13cfa268-4b24-499d-b76d-dbb8155b0b2b,,21/08/2023 10:17,21/08/2023 11:01,21-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2ed406bb-9766-40d7-92b4-a66b25041fd3,Email,Returns,Return request,Very humble,eb8fedd7-93c2-435e-909b-04144b29eed2,,21/08/2023 17:53,21/08/2023 18:33,21-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
40cb0a0d-a6f2-4bf2-92d9-1689de5d7955,Outcall,Returns,Return request,Customer Support Executive's Behaviour and communication skills found  outstanding as I expected from Shopzilla... Highly thankful to Shopzilla for selecting such Executives...10 out of 10...,2c1901fe-3b8d-49b7-897a-a2c68b55f766,11/08/2023 06:52,19/08/2023 18:18,21/08/2023 07:30,21-Aug-23,JAMMU,Books & General merchandise,929,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
7a2a671d-4b1e-4cf8-bf2a-43efa49cd435,Inbound,Order Related,Priority delivery,Ok,afeb3a78-0ec3-4115-ac14-e64a745a80e8,,21/08/2023 15:18,21/08/2023 15:20,21-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
30cd3af6-7037-47dd-99f7-7f50deccdaec,Inbound,Order Related,Installation/demo,Sir please change my airpods boat 161,580cc931-bdf9-470a-8b26-25cb812be462,,20/08/2023 18:28,21/08/2023 08:49,21-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ff7e4aad-cca2-48d6-98b4-a3cca4ab86c5,Inbound,Returns,Service Centres Related,,cafb975d-2f98-480f-ac21-6e79291b79a1,,20/08/2023 23:02,21/08/2023 07:25,21-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fe460b2a-b9b4-4455-b17f-0e2c766f1509,Outcall,Returns,Reverse Pickup Enquiry,,9c463b62-819a-4f51-b7e2-81249ae696a6,,21/08/2023 20:09,21/08/2023 20:13,21-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3b2f508f-9f3f-48ca-b716-06ebec5921f5,Outcall,Returns,Fraudulent User,Bh making instant refund ,a00ca853-6dbb-4e9c-af4e-492315a0f48e,,21/08/2023 22:07,21/08/2023 22:08,21-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
da4fcaef-9818-4390-97b0-ef54c408ffd3,Inbound,Returns,Self-Help,,46dec364-f8b8-4686-a198-e6bbed1696e8,16/08/2023 18:33,19/08/2023 16:18,21/08/2023 09:16,21-Aug-23,CUTTACK,Electronics,1599,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
ad0389bd-2b92-443f-84ba-bd7067aefb77,Outcall,Order Related,Order status enquiry,,824660c5-165f-42fa-933c-d7775cf2e7b0,15/08/2023 09:15,21/08/2023 18:48,21/08/2023 18:50,21-Aug-23,AMRELI,Electronics,199,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
2c545528-6fe0-4e17-8fcf-ced51d626f06,Email,Order Related,Delayed,,61907af6-8633-436a-a1a6-0ddcf91bbfbc,,21/08/2023 18:03,21/08/2023 18:45,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
c403f896-c32c-4335-ae3e-860b3023eaa5,Outcall,Returns,Return request,,a71cc85e-2a2c-4885-b308-31e40cde6b27,,21/08/2023 14:21,21/08/2023 14:23,21-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
33267c8d-e13a-466b-bfba-a6007d64a26e,Inbound,Order Related,Order status enquiry,,a9285160-5890-482b-8535-4cf1043eca1f,,21/08/2023 15:41,21/08/2023 18:17,21-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
23c04e13-774b-4f5f-9736-8c9fdce90970,Inbound,Returns,Wrong,Good,b4664867-7766-4497-a555-8973858a4c22,,21/08/2023 19:59,21/08/2023 20:08,21-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
02ba09ea-1788-4f3b-9386-46723485aa57,Outcall,Feedback,UnProfessional Behaviour,,3a40963e-cacf-4168-8dbd-330e47742f43,08/08/2023 23:11,20/08/2023 21:12,21/08/2023 09:50,21-Aug-23,BATHINDA,LifeStyle,312,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
7169fedc-4f9f-42ca-af50-b047c2dc930f,Inbound,Returns,Reverse Pickup Enquiry,,f3d7d378-d211-424b-ba10-d3b2f96381de,,20/08/2023 18:21,21/08/2023 11:51,21-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
33d650b4-8d5a-4b36-bd4e-812446197c40,Email,Refund Related,Refund Related Issues,,6dcb719a-d9d4-4146-b404-ebe687e9f87d,11/02/2023 11:26,21/08/2023 10:35,21/08/2023 10:39,21-Aug-23,JAGDALPUR,LifeStyle,739,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
450282ff-c2d8-4552-9cb7-6d08cbd8e52a,Inbound,Refund Related,Refund Enquiry,Best regards ,f3cc4dcf-84f8-4d0d-bf89-fedefe37bd0a,,21/08/2023 11:13,21/08/2023 11:20,21-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
aa210109-fcf3-4465-ae8e-297636a27e8d,Inbound,Returns,Missing,Good customer support ??,d297a913-42a6-45ff-bb36-c86b4527765a,,21/08/2023 13:23,21/08/2023 14:00,21-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
829b17fc-5bf5-4855-98fe-c13077652598,Inbound,Feedback,UnProfessional Behaviour,,50e480aa-61df-4c68-99c5-3a7af2bb1feb,,21/08/2023 15:06,21/08/2023 15:06,21-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
71a41dd0-00d6-44d7-b991-625f2a30c763,Outcall,Returns,Return request,Thank you Shopzilla for solved my concern,63540ab1-56c5-456d-b3fc-29fc01d84f1b,,21/08/2023 18:09,21/08/2023 21:02,21-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f3bdd167-9879-4a7e-96fc-f69b382d9681,Outcall,Feedback,UnProfessional Behaviour,,d31acc6a-5a58-4e90-a0c6-da3533a0064e,,21/08/2023 17:46,21/08/2023 19:45,21-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
02ae7657-6dd3-407e-9246-b6ac253dc5c5,Outcall,Returns,Exchange / Replacement,,fd37080e-2a70-4764-b508-69e3ef3cf97f,,21/08/2023 17:58,21/08/2023 23:08,21-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
e4396d98-b2b8-4611-8450-c8b7b1351c8a,Outcall,Order Related,Order status enquiry,,e207b34a-b4eb-4df5-8ce1-b7457a98ceaf,14/08/2023 19:29,21/08/2023 17:28,21/08/2023 17:46,21-Aug-23,SIKAR,LifeStyle,1299,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
986b5dff-e164-4a89-b963-b672f2678053,Outcall,Order Related,Order status enquiry,,2c8612ce-834a-430a-98c5-1a2e89a7c6a6,14/08/2023 11:01,21/08/2023 17:39,21/08/2023 18:19,21-Aug-23,SILIGURI,Mobile,9999,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
4b00c3ad-2ceb-42cd-8e25-6cd2b7f66c51,Inbound,Refund Related,Refund Enquiry,,3698af00-6aca-4e34-99da-85939b3188af,,21/08/2023 00:22,21/08/2023 00:24,21-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6aabd7cf-1efe-4223-96b0-d69574360566,Inbound,Shopzilla Related,General Enquiry,,19fde9a7-88ed-4075-8153-bc29626419ee,,21/08/2023 07:49,21/08/2023 07:51,21-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
afe6459e-8aaa-4e76-8d1f-e917afe7d182,Inbound,Order Related,Customer Requested Modifications,,0c20d54f-1e5d-4b94-8e1a-71e148a41cad,12/08/2023 14:40,21/08/2023 15:26,21/08/2023 15:28,21-Aug-23,GANDHINAGAR,Electronics,399,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
95b4916d-d879-4e7a-9999-49f823ca4e4d,Email,Order Related,Delayed,,af9344f4-9827-4474-98bd-916a03d6f8dc,12/08/2023 11:56,21/08/2023 17:37,21/08/2023 22:51,21-Aug-23,DEOGHAR,Home,208,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
39535ba2-0a88-4b0d-b0dc-ffa78161e2dd,Inbound,Returns,Missing,,1faaa008-7248-4754-85ff-0f780972bc29,,21/08/2023 15:28,21/08/2023 16:01,21-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,4
b9bbf12a-c070-404e-812e-613ccaead73d,Outcall,Returns,Return request,,b54f120f-eaa5-43db-81ab-7af44b8785b2,,21/08/2023 17:47,21/08/2023 18:03,21-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
33e4ea2e-c20d-4103-b0a0-23e2102701cf,Outcall,Order Related,Customer Requested Modifications,,d04a852c-2233-4911-94c3-be89a899c678,,21/08/2023 17:49,21/08/2023 17:50,21-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
952d902f-5b31-46bf-b98a-6a875ad16748,Inbound,Returns,Reverse Pickup Enquiry,No problem ,9b959464-ed26-4ddd-aa09-34a212420c9a,,21/08/2023 19:43,21/08/2023 19:44,21-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7b669717-f6d2-45a8-a00f-324715113dbf,Outcall,Returns,Reverse Pickup Enquiry,Please make reaching customer service more convenient.,7e546bbc-49a7-4e8d-89a7-6b18a28e357f,,21/08/2023 21:52,21/08/2023 21:55,21-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
8fdd7586-1714-49a3-82ec-7c2baf1d6695,Outcall,Returns,Damaged,Excellent ,914bd820-1780-4932-a696-56b94a8653b6,,20/08/2023 22:12,21/08/2023 06:11,21-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0a1a5da4-0df3-4678-b59b-89d46fcfd935,Outcall,Returns,Return request,,483add32-a908-4641-b6f7-88c3164392e8,,21/08/2023 09:08,21/08/2023 09:09,21-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
8566fb20-5196-4d36-a329-eb5540f16e21,Inbound,Returns,Service Centres Related,,077e77cd-9a9f-4bed-a21b-03a0313ea334,,21/08/2023 17:43,21/08/2023 17:56,21-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
e5265dd7-a59b-404c-a679-31c80a92597a,Inbound,Returns,Reverse Pickup Enquiry,,5b0e91c3-1d7d-4c85-8eff-9d5c2ea50151,23/07/2023 13:17,21/08/2023 09:30,21/08/2023 09:33,21-Aug-23,CHITTORGARH,LifeStyle,629,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
26f889b3-cd41-4747-94b9-b0203d16f69b,Inbound,Product Queries,Product Specific Information,,903cdc5a-c00b-4e06-aefb-b851786bdce2,,21/08/2023 20:22,21/08/2023 20:26,21-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
bf2e9737-1f38-4f90-a92f-b808cf70ffb4,Email,Returns,Reverse Pickup Enquiry,,c11b6241-7f6e-4cc5-a475-21638b79cfab,03/07/2023 16:18,21/08/2023 17:21,21/08/2023 17:34,21-Aug-23,NEW DELHI,LifeStyle,1699,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
8885c0a7-0e41-401f-a01d-1eb42892d38d,Outcall,Refund Related,Refund Enquiry,,a23de3ab-e158-4b80-bdef-7770347c928b,,21/08/2023 11:41,21/08/2023 12:03,21-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
2afe1916-ee13-476a-9079-3bd384516eca,Outcall,Order Related,Order status enquiry,,cddaf0f9-449c-471b-abc8-935ace05acaa,,21/08/2023 15:47,21/08/2023 15:51,21-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,3
927cd72b-3bde-41ec-8c98-36f0be3d9c18,Inbound,Order Related,Order status enquiry,Very bad,8d9056b4-f9e0-4c1a-b2b7-0713bae33eff,,21/08/2023 21:17,21/08/2023 21:21,21-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d78c7937-9323-4bb6-ae3c-4ea3f2c14d9b,Inbound,Order Related,Invoice request,,8187a89a-4753-4272-b52e-6588826406ad,,21/08/2023 19:58,21/08/2023 20:07,21-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
cce8d698-c77d-42e0-8c0c-28e5b976d560,Outcall,Returns,Reverse Pickup Enquiry,,6d5a896b-899b-48b0-980b-8f192c60b674,,21/08/2023 11:17,21/08/2023 11:20,21-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,3
f315b76d-f5de-4904-8ad4-5c8724e212cf,Outcall,Returns,Return request,Na,dfe93e48-6a8e-4129-af05-62d73b992d7d,,21/08/2023 12:10,21/08/2023 12:20,21-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
6b675f9e-3f26-42d7-9692-d4b5621a903c,Email,Returns,Reverse Pickup Enquiry,,3380f4d4-15ca-482c-be1f-b7ecaceeae90,,21/08/2023 16:02,21/08/2023 17:39,21-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
274b0701-4921-4d6b-af37-560bd3fa2c6a,Email,Order Related,Installation/demo,,3c8d1929-5bca-45dc-a1a6-93173a56c405,,21/08/2023 19:25,21/08/2023 19:27,21-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
1595054a-607d-4de6-b308-c58c2ee14e89,Outcall,Returns,Reverse Pickup Enquiry,,abc746a9-e6b3-44f1-8812-1062be48add0,,21/08/2023 23:50,21/08/2023 23:51,21-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,4
b1b6cb63-6b00-4c61-8ff3-c8cf6b2bdd61,Inbound,Order Related,Installation/demo,,3a3c3f61-a748-4364-a14a-a4bdd952c623,,21/08/2023 14:47,21/08/2023 15:58,21-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
3cc1f35a-f349-4aea-9e6d-26aa18bfc33d,Outcall,Returns,Reverse Pickup Enquiry,Yup,47c1aeea-22bf-4d4d-b7ad-a079ff3d27db,10/08/2023 12:21,19/08/2023 13:13,21/08/2023 02:44,21-Aug-23,LUCKNOW,Electronics,1197,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
6b9647fd-2550-442c-af9e-3021a82ad30b,Outcall,Returns,Reverse Pickup Enquiry,I satisfied with your resolution ,caa9c073-2a90-4354-a8c8-afd7bbebb692,05/08/2023 22:48,21/08/2023 13:56,21/08/2023 13:59,21-Aug-23,BHAGALPUR,LifeStyle,699,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
e9d8e5eb-70ab-4eef-8e6c-eb77688b1320,Inbound,Returns,Reverse Pickup Enquiry,Call back needs to be improved.,e6bedbb1-03bf-49d7-b3ad-41d676ba101b,,21/08/2023 21:42,21/08/2023 23:29,21-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
5038f7b3-841d-4c7d-830a-8caa2bdb49e1,Outcall,Feedback,UnProfessional Behaviour,dilevry very late I am not happy ,46e0e4c7-3035-487f-a06a-80b6fd30e543,,21/08/2023 13:11,21/08/2023 13:15,21-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a8fbdd37-4460-4509-937e-a8a7a3f4f1b6,Inbound,Returns,Return request,,65843390-207e-4645-b8e6-1756778adc00,,21/08/2023 19:46,21/08/2023 19:58,21-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ab80c296-9f28-4353-9547-77ae53853ff2,Inbound,Returns,Return request,My query has not been resolve and it is not gonna resolve by any of u. Thank u sooooo much for u to not taking any effort,93386072-0370-4b9a-b33c-b3af85242aad,,21/08/2023 12:05,21/08/2023 12:10,21-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
b615e6b0-4679-47c0-9587-12d694e8255c,Outcall,Refund Related,Refund Enquiry,,0c8f6b9c-a0af-4df9-933e-76495c167a8e,18/08/2023 21:43,21/08/2023 16:45,21/08/2023 16:45,21-Aug-23,JAMSHEDPUR,Books & General merchandise,219,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
86b230c7-a64e-44de-ac56-9047d0c2c0f4,Inbound,Returns,Reverse Pickup Enquiry,Customer care  support is very helpful and candid conversation with adequate communication skills ,cc196c68-8f7c-4654-930b-8653542e0a83,,21/08/2023 11:14,21/08/2023 11:35,21-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
aa2079ed-bffe-46b6-9b04-72c6ce1d597c,Outcall,Returns,Return request,,08e04e98-35e1-4a69-ac91-f291b7c517c4,,21/08/2023 18:31,21/08/2023 18:41,21-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
1eca9b80-666c-45f3-bb59-9a8e1194fd6e,Inbound,Payments related,Wallet related,,b1f4b7ce-7f17-4902-806c-f33737a77b1f,,21/08/2023 21:31,21/08/2023 21:32,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ef6baafd-f320-477f-9326-20e4b67951d6,Outcall,Returns,Reverse Pickup Enquiry,,e49670a6-92b7-41f2-ab14-467bf795df17,10/08/2023 22:21,21/08/2023 15:02,21/08/2023 16:28,21-Aug-23,SHAHPUR,Mobile,18999,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
dcf938e5-5e8b-48b8-b744-a8af5d2b537e,Inbound,Returns,Reverse Pickup Enquiry,,a0a03ae4-b7f9-4eb5-9cd6-28c3b28b4380,,21/08/2023 11:24,21/08/2023 11:54,21-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,4
5df07d88-5897-43ed-b25b-4a3f9d1b290e,Outcall,Returns,Wrong,,345f9f72-19ac-4a5a-ae98-0fdd70e0c6a7,,21/08/2023 14:48,21/08/2023 14:57,21-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e5efde33-85b3-4b3a-a564-56eec077215a,Outcall,Returns,Missing,Good,87c36adc-0151-4304-8a1b-0d44d436a65b,,21/08/2023 18:17,21/08/2023 18:25,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
9c26f4c9-0a3e-4d58-8d19-9460e0135961,Outcall,Returns,Reverse Pickup Enquiry,Bad,7625910b-c252-421e-ae8c-898bec1f6445,,21/08/2023 07:22,21/08/2023 07:24,21-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a30e3afe-d1dc-4cb9-983b-0224f49918aa,Outcall,Order Related,Seller Cancelled Order,,0149427c-58e2-472e-9bcb-ba607a91f7bb,,21/08/2023 13:52,21/08/2023 13:53,21-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
da4887d4-e7fc-44a9-8172-699e40230fd4,Outcall,Returns,Return request,,9507aadd-e708-4003-bc5b-7d36e4a8371e,,21/08/2023 17:15,21/08/2023 17:16,21-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f1bf521c-b84f-41ce-98d8-778280810a9e,Inbound,Order Related,Delayed,,a66242f7-7938-4150-bdc2-63d6b4418a9c,15/08/2023 00:24,21/08/2023 10:51,21/08/2023 10:58,21-Aug-23,NEW DELHI,Books & General merchandise,387,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
a365d96f-a8b9-46a8-9eb4-1bbf14a425e5,Inbound,Product Queries,Product Specific Information,,3b6dc86a-5dbf-4d60-937a-f0c2f3ec70e7,,21/08/2023 11:32,21/08/2023 12:09,21-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,3
540470c5-45c8-4291-9981-487a76a2a9bc,Inbound,Returns,Reverse Pickup Enquiry,,9c9d8d69-00a1-4a53-ba6e-3a044e6c6dc5,,21/08/2023 18:10,21/08/2023 20:26,21-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
c7cbdf33-9144-4166-8516-d069504dfd30,Inbound,Returns,Service Centres Related,,ad6058a9-6e07-44ea-820a-cf83d52bae26,03/08/2022 09:24,21/08/2023 11:21,21/08/2023 11:22,21-Aug-23,NEW DELHI,Home Appliences,1149,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
65b69345-a739-4fc4-835f-97ab8842f03a,Outcall,Payments related,Online Payment Issues,,dcfec563-ef8c-424c-8f66-b284f87dcd50,,21/08/2023 17:43,21/08/2023 18:31,21-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
e9b29ef4-3044-473e-9d24-242fa5432e9f,Inbound,Returns,Reverse Pickup Enquiry,,b5ee1c2d-50a4-44ef-be2c-d9b54e5fbdc4,,21/08/2023 08:41,21/08/2023 08:43,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
06ab1e92-d461-4133-9b54-cb1c00c75f24,Outcall,Payments related,Online Payment Issues,Such an idiot ,7aeff2a8-40b1-4526-99e1-fa88ef85d9d1,,21/08/2023 16:32,21/08/2023 21:51,21-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
2fae448c-e519-45d6-a774-06170289dc83,Inbound,Order Related,Delayed,,9a467454-4e27-4c6d-9eb1-85b9e4a803d9,05/08/2023 16:00,21/08/2023 00:10,21/08/2023 16:49,21-Aug-23,ITARSI,Books & General merchandise,688,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,1
92f072fe-0932-47ee-9b23-994a80fe3411,Inbound,Returns,Reverse Pickup Enquiry,"You are becoming scam company for  n people...there is no co ordination in the company.. despite telling the problem in pickup of product,you are not mentioning in the return thread & unnecessary delay in the same... every customer care executive doesn't know what the previous executive has done... every time you are cancelling the request & raise new issue so that new time line can be given...& After so much frustration customer, customer will stop contacting...& You will get money by fraudulent means...Shame on you   again repeat Shame on You..",1d191ec2-e037-47e6-a067-443d24a75d20,05/08/2023 18:49,21/08/2023 20:28,21/08/2023 20:37,21-Aug-23,PATNA,LifeStyle,854,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,1
e21b5bb2-e55b-4fee-b4c7-64ac1a3854c0,Inbound,Order Related,Delayed,,389367b1-5d44-4091-a6b9-eb643621d884,,21/08/2023 11:08,21/08/2023 11:13,21-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
e0b16298-c734-454f-b3ff-00d5a7464a32,Outcall,Returns,Return request,Nice job Shopzilla ??,ab249862-1e8c-4bd7-a369-4dc6b10b2e06,,21/08/2023 13:36,21/08/2023 13:37,21-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
589e2cc4-2ea3-4455-80e3-d081d9157098,Outcall,Order Related,Order status enquiry,,bce7a8e0-b63f-49d2-855e-fec7f495f483,16/08/2023 19:54,21/08/2023 08:51,21/08/2023 08:52,21-Aug-23,MORENA,Home Appliences,22999,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
4d5335e4-864a-4dc7-a5e8-ec9f670ad002,Outcall,Product Queries,Product Specific Information,I am advice please don't shoping Shopzilla ,ada9b0f2-64d7-4afb-a64e-a440bbdefc10,,21/08/2023 14:18,21/08/2023 15:07,21-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
addd31b5-26ee-45bb-89ec-edc2a79527eb,Outcall,Returns,Reverse Pickup Enquiry,,7797132d-96b8-4916-ac27-95348eb1fc2b,,21/08/2023 16:39,21/08/2023 16:40,21-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c7d47e54-5291-4152-a898-6db7431ab7c4,Inbound,Returns,Reverse Pickup Enquiry,,0634903e-3505-483d-abde-e554f5adcc94,,21/08/2023 08:15,21/08/2023 15:33,21-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
05fa7161-726d-43d1-9093-e952e8c9c2eb,Inbound,Returns,Return request,,57319268-46bd-494d-a1be-229f106aa3f5,,21/08/2023 14:21,21/08/2023 14:29,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f1a75a7e-f286-493c-8029-d0ca402781dc,Inbound,Returns,Reverse Pickup Enquiry,,53840ee6-0405-4e08-8d49-305c8f5a05ab,,21/08/2023 11:25,21/08/2023 11:26,21-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6d20d5af-4991-4587-8175-55a3aaa2c72d,Outcall,Returns,Reverse Pickup Enquiry,,fd033a25-d9da-4087-bbfc-be70487e0e16,,21/08/2023 22:37,21/08/2023 22:42,21-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
ea3d5e31-8449-41f8-b0c2-bc24963b51bc,Inbound,Returns,Reverse Pickup Enquiry,,d4b7cbc1-c79b-4dbb-aacd-8a0977032d54,,21/08/2023 11:16,21/08/2023 11:27,21-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
cb7ed4e8-8580-4c7e-9abd-f910938bd9d2,Inbound,Order Related,Invoice request,,9a09660f-ce79-4353-9261-34a3c0eb68d5,,21/08/2023 12:45,21/08/2023 13:10,21-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
3182850d-16f8-43af-9f9a-e1c78710796c,Outcall,Payments related,Online Payment Issues,,69730e29-964a-4899-afc1-10ddf2708bb0,,21/08/2023 16:05,21/08/2023 16:08,21-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
a78190af-eb6a-45c5-9db9-2bb5c30623a2,Inbound,Order Related,Order status enquiry,We need excustive to solve the problem not like to just hear it and say I apologise for the issue. My problem not slove.,1ef67e17-fb58-4137-9c9e-c744a4b76b32,,21/08/2023 16:16,21/08/2023 17:57,21-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
2954e21e-e171-4175-94f4-76d81557cab7,Inbound,Returns,Reverse Pickup Enquiry,,cc19fdd0-c85d-45d6-979c-a3b48642c7ee,,21/08/2023 16:21,21/08/2023 16:22,21-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
5b16e645-64ca-464f-99f7-f3ee0e6831f9,Outcall,Returns,Reverse Pickup Enquiry,,978442cd-6ecf-4096-b400-4c4e2b9634d8,,21/08/2023 16:34,21/08/2023 16:35,21-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
3b706fcd-a5e9-4ff7-86b8-fcc6fd2a44a3,Inbound,Offers & Cashback,Instant discount,,c6682963-2149-4873-87a6-bc118e0d6ccd,,21/08/2023 19:36,21/08/2023 20:12,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
40be1ff5-0c5f-4842-b551-e8dd8171dc05,Inbound,Order Related,Installation/demo,,5f4c509b-edf5-4942-9a31-848d3c7ff4b6,,21/08/2023 20:23,21/08/2023 20:24,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
a07c79db-24a4-44be-bba0-4fc88a74bf3d,Inbound,Returns,Wrong,,e281dc32-c56e-4002-b5b3-79e8f1582cbd,,21/08/2023 21:00,21/08/2023 21:02,21-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
060197eb-fa53-4e1e-8784-ad5f0ea0a343,Inbound,Order Related,Delayed,,ef5090e4-62a5-4b6f-8d2e-ed44cd5de418,16/08/2023 13:23,21/08/2023 16:26,21/08/2023 16:34,21-Aug-23,JHARSUGUDA,Electronics,2249,,Ronald King,William Park,John Smith,61-90,Evening,4
2d1c11a9-9d38-47cf-a7d0-28fe85cfcc22,Inbound,Order Related,Installation/demo,,5ca56d63-b673-4bf7-97ea-1e1ef8f97c0e,,21/08/2023 18:56,21/08/2023 19:02,21-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
4a25795c-be36-48ba-b791-42487c2ec339,Inbound,Returns,Reverse Pickup Enquiry,,a4346052-0782-4f7e-a9d2-c8f8ef62fc92,09/08/2023 10:31,21/08/2023 12:11,21/08/2023 12:16,21-Aug-23,BAREILLY,LifeStyle,2079,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
b97633b7-964b-44de-8eba-c08d00edbe5c,Inbound,Order Related,Order status enquiry,,d9ab6edb-1220-4bb1-b369-9c2299f7df6d,,21/08/2023 10:37,21/08/2023 10:48,21-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
eb9bca29-a747-4b92-90a4-105927e23fde,Inbound,Product Queries,Product Specific Information,,bf94e34e-2809-4953-a3a5-40107d3006ac,,21/08/2023 13:23,21/08/2023 13:26,21-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
baa76877-e569-49c7-ba10-385586a989e4,Inbound,Returns,Return request,,bf19c7c2-2805-4db6-991a-281d3edb203e,,21/08/2023 14:52,21/08/2023 14:56,21-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
3c857fa4-a21a-4775-b786-7c78ef8dc778,Inbound,Returns,Return request,,f344cd6a-bd6f-44e7-bcf7-ee9da31e5ea9,,21/08/2023 18:34,21/08/2023 18:39,21-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
71403224-90e7-4d0e-be53-3e464c6536b5,Inbound,Feedback,UnProfessional Behaviour,,4fdfa5a1-2154-46af-a128-ac99511cc532,,21/08/2023 19:35,21/08/2023 19:49,21-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
86d1bc8d-0bc0-40de-95ab-5be439f0351e,Outcall,Product Queries,Product Specific Information,Return request of my product ,aebe4e79-f7d2-4f02-acf4-a2e5d57a1b9d,,21/08/2023 11:35,21/08/2023 11:48,21-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
80117f9a-6a18-4903-9863-d516214c34a0,Inbound,Returns,Reverse Pickup Enquiry,,f9278e96-52ef-4187-b7e3-fac559a2b37a,,21/08/2023 12:14,21/08/2023 12:17,21-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,3
2e50cdc6-14dc-4f76-8582-6bd9886ae602,Inbound,Returns,Return request,,fdea22dc-f2f9-4658-9c9c-c2f8dfdcb0dd,,21/08/2023 23:19,21/08/2023 23:24,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
89cb6871-7aef-49b8-af6f-1b4c68039fae,Inbound,Returns,Reverse Pickup Enquiry,,361de82f-674b-44cc-9f3d-eb704fe2fd1b,11/08/2023 17:11,21/08/2023 23:41,21/08/2023 23:43,21-Aug-23,CUTTACK,LifeStyle,493,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
61543c9e-233d-47de-90b0-95d63848d312,Inbound,Order Related,Delayed,,f08d467f-f359-4b74-83bf-d5c62fb7683b,,21/08/2023 21:34,21/08/2023 21:35,21-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
7268e67c-f0db-443e-955e-452b8cc22270,Outcall,Order Related,Customer Requested Modifications,,0deea17f-5d07-447a-82b7-993e0f2f0c60,,21/08/2023 11:48,21/08/2023 11:50,21-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
a4f880a7-66d6-49df-9447-2aacba38de19,Inbound,Order Related,Unable to track,They have taken 40 mins to resolve my issue ,831d8270-ddeb-4342-bfff-38e9c8d5d23a,,21/08/2023 12:01,21/08/2023 14:27,21-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
208648b5-1e4a-47ae-ae4d-d3293c6b1021,Inbound,Returns,Reverse Pickup Enquiry,Good work good service ,e5044e74-16b8-4717-8693-c6d4ea4e2c36,,21/08/2023 19:05,21/08/2023 19:09,21-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fb96db35-bfe4-4bbb-9694-21a7c0c87a32,Outcall,Returns,Reverse Pickup Enquiry,Very good,f1e43b8b-5236-46d1-8aaf-ebd3de623073,,21/08/2023 19:51,21/08/2023 19:57,21-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
d8158d20-1d61-444a-884e-ac9f8268b120,Inbound,Returns,Reverse Pickup Enquiry,This is totally we are cheating with our customersKindly be in ethical business ,feb1e805-7ed3-4650-ba2e-9c9b5a4cc3a8,,20/08/2023 11:14,21/08/2023 15:13,21-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,1
49bfb843-3f2d-4d99-abf4-577bceabb4e0,Inbound,Order Related,Order status enquiry,My problem solve,1d8c5dfc-604b-4cf0-9ed7-a761a2f1e1a4,,21/08/2023 12:01,21/08/2023 12:02,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
433cdc05-a8fd-4083-b781-dd636029951f,Inbound,Returns,Reverse Pickup Enquiry,Support Executive should be supportive towards Customer ,f3c44240-bb02-48e8-b05e-e04f040e5f98,,21/08/2023 16:55,21/08/2023 17:33,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
381e686f-7fcc-42ba-857b-39d914261350,Outcall,Returns,Reverse Pickup Enquiry,Viby,9de08a22-38d5-45d3-aaba-f0238475c823,09/08/2023 08:19,21/08/2023 15:23,21/08/2023 15:26,21-Aug-23,DIPHU,Electronics,423,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
f9c20686-cb41-40d4-b07e-70b8199e79d4,Inbound,Returns,Return request,,914efee0-acab-4cd9-92c5-9aa740aeddab,,21/08/2023 12:36,21/08/2023 12:37,21-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
b6908ec8-27cc-413d-90b4-3a273328df44,Inbound,Returns,Reverse Pickup Enquiry,I Am Really Happy To Talk With Customer Support Executive Named KirtiiShe Tried Every Possible Way To Resolve My Concern Thanks ,fec7292d-f115-4f9b-90ab-86fd16c73240,,21/08/2023 14:15,21/08/2023 14:25,21-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
538ab576-8059-4188-98f9-90671c3d5ed1,Email,Returns,Technician Visit,TQ sir,88971274-e6b8-4929-b3cd-75022cf61cfd,,21/08/2023 09:25,21/08/2023 09:26,21-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
875f7f59-9a26-4200-9a20-4333bbf4a275,Inbound,Returns,Reverse Pickup Enquiry,,58633cc2-6ad0-447b-bcf6-fa33298e9db9,13/08/2023 16:00,21/08/2023 20:25,21/08/2023 20:28,21-Aug-23,BAHADURGARH,LifeStyle,499,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
c5f564f0-a742-4a22-836a-00df649d94b5,Outcall,Offers & Cashback,Affiliate Offers,,90c3c6f5-4015-491a-968e-f2adcd1e91f5,,21/08/2023 01:06,21/08/2023 11:57,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
d76979bc-b2fe-4f04-9da0-1e2be37fc1ae,Inbound,Returns,Return request,,50c15315-1443-4f8e-b676-ba8f08950fff,,21/08/2023 11:29,21/08/2023 11:36,21-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
d5228c98-c3e9-4dd5-a20f-e8f4d9791fc4,Inbound,Returns,Reverse Pickup Enquiry,,874feaae-c800-4292-8cf3-a11f092a7643,,21/08/2023 09:00,21/08/2023 09:14,21-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
75e663de-07d7-4fde-9cbf-71a63118a780,Inbound,Returns,Missing,Good ,4bb75c5a-5e77-4c54-8d0e-a3ddea6ea40e,,21/08/2023 08:54,21/08/2023 08:55,21-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
50248284-fc37-4bfe-ad33-d869cc8237c2,Inbound,Returns,Reverse Pickup Enquiry,,73129b84-d3f8-4a56-ac48-c5b8263a06f4,,21/08/2023 10:02,21/08/2023 10:08,21-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
bea78486-7b98-4623-be74-4e30ec27b8ff,Outcall,Order Related,Unable to track,,07e89ff9-9e5a-405d-baa5-844c8d44f8db,,21/08/2023 18:20,21/08/2023 18:21,21-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
03397ba3-c342-4c62-8f2a-5421a5a60f3b,Inbound,Returns,Reverse Pickup Enquiry,,58e9eb56-59a3-47ae-8952-601b94de12f7,,20/08/2023 11:57,21/08/2023 16:32,21-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
30b7bfda-d113-4c66-8b27-3e4c3751682e,Outcall,Order Related,Order status enquiry,,9e2ecc8a-8b7b-4faa-b08e-1833c6582f4d,,21/08/2023 18:22,21/08/2023 18:23,21-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
21fffccb-1ca7-4486-b86b-5bdab0ed6409,Inbound,Returns,Fraudulent User,,ad87ec0c-d296-4817-b003-68abb43911f1,,21/08/2023 10:19,21/08/2023 10:21,21-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
48282c33-5184-483a-bfd3-1b133de143db,Inbound,Returns,Return request,,1dceca17-090e-41ed-b2d8-4487331c27ff,,21/08/2023 10:47,21/08/2023 11:51,21-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c536ca99-f33e-4bc4-bab7-8424bf566e4e,Inbound,Order Related,Delayed,,a7dc2791-3644-44f4-b9df-73e0ef30a749,,21/08/2023 20:57,21/08/2023 21:01,21-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
1a1b75c9-2918-4a26-9151-52845dd9e906,Inbound,Returns,Damaged,,8fa637da-4677-4809-9e3d-c276505eba48,,20/08/2023 18:40,21/08/2023 11:15,21-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
1f283e3e-ce57-48eb-abd0-46a94f7d1f15,Inbound,Returns,Reverse Pickup Enquiry,Communication skill is nice,afe41dc6-0678-4f82-8f70-f97d9ae8eb15,,21/08/2023 09:19,21/08/2023 14:27,21-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
04a09e5a-e7b1-4529-b727-de3933b0ab02,Inbound,Returns,Reverse Pickup Enquiry,,68f2b860-20b6-4ac1-a91f-9003354cd451,,21/08/2023 11:10,21/08/2023 12:10,21-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
cabebbdb-edf6-490b-8903-76d2d39c4c95,Inbound,Order Related,Installation/demo,Excellent ,407d4396-4496-4179-9bf7-5e79f4692c2d,12/08/2023 15:31,21/08/2023 10:58,21/08/2023 17:38,21-Aug-23,MUMBAI,Home Appliences,10999,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
ceea6444-208d-431f-8098-bd9ea8edecbf,Inbound,Returns,Reverse Pickup Enquiry,,0948deb7-4735-4902-a99b-7bcac56b82ef,,21/08/2023 01:36,21/08/2023 01:40,21-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
797f3e40-3e6b-41d8-b6d2-e504f7124149,Inbound,Returns,Reverse Pickup Enquiry,,dd4929b5-ec79-46d3-9f83-cd6c9bef88e8,,21/08/2023 08:41,21/08/2023 08:50,21-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
ddfa520a-3c85-4e72-8e66-5fb287163860,Inbound,Returns,Missing,,f1c7d4ee-695a-4401-af6c-157717f7594b,,21/08/2023 13:56,21/08/2023 13:57,21-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
972b16e4-266e-4a8f-96d6-9d3603368e32,Outcall,Returns,Reverse Pickup Enquiry,They take a lot of time to coordinate back again ,a2b3c251-4677-4ffe-9b00-91f016012ac9,,21/08/2023 17:46,21/08/2023 17:49,21-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,2
50fa5222-264c-4d4e-ab10-8f0cab6cbc7f,Outcall,Order Related,Order status enquiry,,e870f424-4eda-4a8d-b33d-1ddd89688243,,21/08/2023 17:15,21/08/2023 17:16,21-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
e24be295-b46c-4659-b2ab-65df874319f7,Inbound,Returns,Reverse Pickup Enquiry,,5a96b067-0ce2-415c-a25f-ce12bda7270e,,21/08/2023 22:01,21/08/2023 22:05,21-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
9b878921-d759-421e-b42c-73b992b389c1,Inbound,Order Related,Delayed,Agent was half asleep ??,1c04aa75-aec5-4b51-8b55-1c57f449aebb,19/08/2023 17:39,21/08/2023 00:41,21/08/2023 00:41,21-Aug-23,HYDERABAD,Electronics,10999,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
84acab15-697a-4e62-bb0b-fd64c9bce0de,Inbound,Returns,Service Centres Related,Thanks Shopzilla,636342d8-031c-47ce-8af3-dacd9fac8427,,21/08/2023 05:29,21/08/2023 05:32,21-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
66f003d3-118d-4010-b1f9-2e53162f9630,Outcall,Order Related,Order status enquiry,,98a09628-6d98-46a4-b964-28088059791c,,21/08/2023 18:32,21/08/2023 20:47,21-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,2
9a4ab149-e8e6-4b4e-b1d2-b84242caab9b,Inbound,Returns,Return request,,d91d8626-2c19-4551-a1f7-c2de40cdc9bf,,21/08/2023 19:02,21/08/2023 19:04,21-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
9c09c41f-eec4-46da-a98d-3306302966f3,Inbound,Returns,Reverse Pickup Enquiry,,2f4d5621-5eab-4fd6-98e1-4f20f12789e8,,21/08/2023 20:08,21/08/2023 20:12,21-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
05157c2c-63dd-4414-b03a-d14b00e794d6,Inbound,Order Related,Delayed,Very nice ,9a0299d3-6667-423a-b940-e92f495b78ba,,21/08/2023 20:20,21/08/2023 20:21,21-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4c822b66-a231-4b4f-a02a-098e972d9dfb,Inbound,Refund Related,Refund Related Issues,,251aaccb-57ca-48ad-9bdb-6da41661c4b4,,21/08/2023 13:11,21/08/2023 13:14,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
55c0fb59-a507-428f-9a14-b1c013bc8fb2,Outcall,Returns,Reverse Pickup Enquiry,,94ce5cd9-6ccc-49fa-a722-03c6d7ed1ced,,21/08/2023 13:31,21/08/2023 14:56,21-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
56113730-aa94-4a17-a725-69f7610d8f78,Outcall,Returns,Exchange / Replacement,,073af69d-8066-4b90-b1b4-a24557aef9af,,21/08/2023 14:14,21/08/2023 14:51,21-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,3
761469e3-fd4f-4c65-b564-80a529678549,Outcall,Returns,Service Centres Related,????????,9fee8c0c-17dc-49f9-a932-665d33f27c3d,,21/08/2023 19:57,21/08/2023 20:00,21-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
75ef27af-1b1c-42fb-82d4-6c7f35fa6739,Outcall,Order Related,Order status enquiry,,f6cd0aeb-8683-4969-9e0d-1d1a14098ed3,03/08/2023 19:53,21/08/2023 10:16,21/08/2023 10:24,21-Aug-23,KOLHAPUR,Furniture,915,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
3461bd11-82cf-4ee4-8a40-1eb8f216f3ea,Outcall,Returns,Reverse Pickup Enquiry,Good and prominent reply,cf952ed3-c3c6-46b1-b298-133fd149cb89,,21/08/2023 20:19,21/08/2023 20:25,21-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
79a4f286-cab6-4975-89c7-a27899facb15,Inbound,Refund Related,Refund Related Issues,,16425859-e000-48fa-ad0a-84a93414df5f,03/08/2023 21:13,21/08/2023 19:32,21/08/2023 20:29,21-Aug-23,BADLAPUR,Home Appliences,17999,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
8ababc20-1c3d-47c6-ae3b-d08f416a9802,Inbound,Returns,Wrong,,b20bab63-4e15-4f7e-86c1-95351e5c0ecf,,20/08/2023 17:18,21/08/2023 08:49,21-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
42690c4c-2a17-4cf0-8873-70068cb3e13b,Outcall,Returns,Reverse Pickup Enquiry,,f7c2feca-b716-4072-acf9-a7a41180516f,,21/08/2023 10:56,21/08/2023 11:06,21-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
81538e08-fe17-48f9-9d26-b327d77c3276,Inbound,Returns,Reverse Pickup Enquiry,,547655a2-c317-4ea3-8a39-61fde917ffe6,,21/08/2023 19:14,21/08/2023 19:15,21-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d6e433a2-02a0-4d10-a34a-6ba5d51ed224,Inbound,Returns,Reverse Pickup Enquiry,Horrible support not at all customer centric,222351a3-c4ad-4beb-831f-da930dccfed9,,21/08/2023 11:29,21/08/2023 11:47,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
87be46eb-9ea4-402b-bdc7-4eccb312f0f7,Inbound,Returns,Reverse Pickup Enquiry,,d97d947a-f73e-4aee-9577-5cb6107e5126,06/08/2023 19:31,21/08/2023 13:02,21/08/2023 13:05,21-Aug-23,BALESHWAR,LifeStyle,269,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
6b5fcef5-fb65-453b-bcf0-e3e56e6a8e97,Outcall,Returns,Reverse Pickup Enquiry,,bd17e7b0-07e5-4ed3-83af-b0bbe401f99f,,21/08/2023 08:58,21/08/2023 09:02,21-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
51d2fea1-eeac-4ad0-b180-e491b1bd55b3,Inbound,Returns,Return request,,0c874c27-d9bb-4bf9-90bd-7b82619dbed8,,21/08/2023 19:37,21/08/2023 19:43,21-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
d063ab7e-67c9-4907-be8d-45cee584f2f0,Outcall,Order Related,Delayed,,eda85c73-9bc8-407d-8f24-2fcf9fb083d0,,21/08/2023 10:03,21/08/2023 10:05,21-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a95dda79-4eac-4689-924a-b6ac14d84d3f,Outcall,Order Related,Order status enquiry,,9a6cb5b7-c6c0-436e-8c2d-e0592217ceeb,,21/08/2023 18:33,21/08/2023 18:35,21-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
450e59f2-829b-4971-958c-2e35e404846f,Inbound,Returns,Reverse Pickup Enquiry,,7fb9a802-9c77-4505-9e41-08d59ecc752b,,21/08/2023 20:05,21/08/2023 20:07,21-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
9d4f8072-decf-4813-9221-dd5b1a671e3d,Inbound,Returns,Reverse Pickup Enquiry,No,3cb0ca58-a9af-441f-9dff-ebededb4cb3c,,21/08/2023 12:01,21/08/2023 12:36,21-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
fff54e6d-1af0-4f64-ac25-9903bc882e02,Inbound,Order Related,Order status enquiry,,fd258600-8fca-4916-a759-6eb928fb14ca,,21/08/2023 21:33,21/08/2023 21:46,21-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
340d3397-a3fc-4d58-9166-fad7ea62abc3,Outcall,Order Related,Installation/demo,,93885b73-f334-4e19-b26d-92556cf2fcbf,03/08/2023 15:11,21/08/2023 10:45,21/08/2023 17:00,21-Aug-23,NEW DELHI,Mobile,19999,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
1740b5c6-cf3c-444c-a45c-d755c55166fd,Inbound,Returns,Return request,Outstanding ,549b22c5-653f-4efa-b3ef-abf809edb291,12/08/2023 01:41,19/08/2023 19:42,21/08/2023 10:04,21-Aug-23,SALIPUR,Electronics,1299,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
7c3268a4-ba50-4a0f-98b8-735aff181c06,Outcall,Returns,Reverse Pickup Enquiry,,16722466-4a76-41e3-8741-4b0b86ff6a9d,,21/08/2023 17:32,21/08/2023 19:12,21-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
709514ca-121f-4680-b65f-38d7ab40b92b,Outcall,Returns,Missing,"Very very poor serviceShopzilla,",2d3971bf-2ee0-4c4d-8cf8-741d599b4fa8,,21/08/2023 08:25,21/08/2023 08:33,21-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
1b0e05ed-fcb0-4bf8-bfb6-30f0f016b4e3,Inbound,Feedback,UnProfessional Behaviour,,105cb50a-1df5-4794-a23b-a94b078ba5ec,,20/08/2023 16:51,21/08/2023 18:39,21-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
9b540d50-1775-49fc-8380-b6391fb6eae7,Inbound,Returns,Return request,,e980b854-1028-4a25-8616-afc9e507b820,,21/08/2023 09:39,21/08/2023 09:42,21-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,4
d9f98eae-dae3-4013-943d-9cd9b79d1c69,Outcall,Returns,Return request,,32096c01-dd90-4cb8-8c94-9a64fa5a1249,,21/08/2023 15:04,21/08/2023 15:07,21-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
adc1e610-d034-47d2-827e-36ab82b9d3bb,Outcall,Returns,Reverse Pickup Enquiry,,fc15c877-c99e-40e9-ad0d-93e9039ee442,,21/08/2023 16:50,21/08/2023 16:51,21-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
417acc1b-a3d4-4f86-a691-4a980c64a141,Inbound,Returns,Return request,,cf36260d-55ab-4321-96a8-49e4be5228dd,,21/08/2023 22:08,21/08/2023 22:12,21-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
e8c3cf91-452f-4016-b801-933b1213b6f7,Inbound,Order Related,Order status enquiry,,08d5a044-d70b-46c8-a406-5ead1700d3ab,10/08/2023 13:53,21/08/2023 19:40,21/08/2023 19:42,21-Aug-23,WEST DINAJPUR,Home Appliences,1399,,Jessica Jones,William Park,John Smith,31-60,Morning,5
25496ebe-21d6-49d6-9249-0a06deb67851,Outcall,Returns,Wrong,,1b6e2fd6-0fc2-42ea-90d2-5534b3d18a76,,21/08/2023 10:26,21/08/2023 10:30,21-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
ee3b2e3a-8903-4b51-a8d9-d335a9e4a8a1,Outcall,Returns,Return request,,46363084-46f7-4603-bb7a-7aaf38288b45,,21/08/2023 10:52,21/08/2023 10:59,21-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
4cadfc74-81b5-4acf-b9f8-fbf5c378dc46,Outcall,Returns,Reverse Pickup Enquiry,So cool service ,432ffcd3-b3cf-4e80-ac24-8c1457333f95,31/07/2023 19:41,19/08/2023 22:56,21/08/2023 14:52,21-Aug-23,BEGUSARAI,Books & General merchandise,310,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
bee30ddd-2a47-4076-95f2-6d569f99abcf,Inbound,Returns,Reverse Pickup Enquiry,Very kind person and understand my problem  ,fc9d3cbf-2093-4d71-97a1-aacfd64fbda0,,21/08/2023 19:23,21/08/2023 19:25,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
88fc1d71-bb08-4ae7-bc73-a4e147c54369,Inbound,Returns,Reverse Pickup Enquiry,,e638d553-fde1-41a3-bf54-98f2b2434370,,20/08/2023 21:34,21/08/2023 07:40,21-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
0575cb7d-6baa-48d5-9da9-7ef1cf682c6a,Outcall,Returns,Fraudulent User,okl,c7a60592-a625-4eb7-b3e1-47bc8be282d4,,20/08/2023 19:03,21/08/2023 08:58,21-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
1667173e-1c99-48b6-9c3a-5ef04a28904a,Outcall,Order Related,Delayed,Resolve my issue aspa,9cb16d97-fe6a-4c03-a5ce-bd7b685e6d09,,21/08/2023 16:42,21/08/2023 16:46,21-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
d9db4738-4fc7-476e-b298-4fda4dc1840e,Outcall,Returns,Service Centres Related,,b6311515-5f86-4c28-b923-fa6007db4d8e,,21/08/2023 17:37,21/08/2023 17:59,21-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
0c62b0fc-9f18-4f8b-90c1-4f7c67891106,Inbound,Returns,Reverse Pickup Enquiry,"In 3 fold umbrella by Shopzilla smartbuy they are still showing 7 days return policy, I do believe when I order my 2 fold umbrella of Shopzilla smartbuy it had return policy as well.",46efac59-38c0-4a9b-b0a8-22d6b9d5d7df,,21/08/2023 18:42,21/08/2023 18:47,21-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,4
17df7c1f-e405-47b5-b5a0-d3f518c091bf,Inbound,Order Related,Installation/demo,I love you Shopzilla ,1a859aaa-ff47-4e7d-a88f-2fa623f333fc,,21/08/2023 21:25,21/08/2023 21:27,21-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
5a65b148-ee6c-42d9-882c-6e0eb2b10d83,Email,Order Related,Delayed,,9998d0c3-5c5c-444b-a9ee-b8ff586b3da1,09/08/2023 20:18,21/08/2023 11:00,21/08/2023 11:00,21-Aug-23,ROORKEE,Electronics,1299,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
56a4cdf3-9ac7-468e-bbf5-e8169d7a2de5,Inbound,Cancellation,Not Needed,,eef2a305-4ef4-4775-87ff-cdea15edf823,13/08/2023 22:17,21/08/2023 15:44,21/08/2023 15:45,21-Aug-23,SAMASTIPUR,LifeStyle,422,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
5130dd78-6a2b-4a27-9da1-2281d77b1c6b,Inbound,Returns,Reverse Pickup Enquiry,,c30bf9e8-24f9-4d5b-bafb-5aa414d26951,,20/08/2023 17:45,21/08/2023 10:04,21-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
91c1d66a-7297-46e3-9924-8487bba45986,Outcall,Returns,Reverse Pickup Enquiry,,1bb4a401-3d2e-4074-85f1-5c6381e19080,,21/08/2023 16:11,21/08/2023 16:12,21-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
02d35fa6-2e57-44c9-9c4f-22d8553cbfd4,Outcall,Returns,Return request,,9c78a62b-5bd0-46fc-8eee-be257b42746c,,21/08/2023 19:26,21/08/2023 22:05,21-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
40c30657-8054-4e19-8a98-0a2a06c48222,Outcall,Order Related,Invoice request,,cb71c39c-492e-437b-9620-1f3d83b4d7ae,,21/08/2023 11:48,21/08/2023 11:54,21-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
65fa2af4-82a2-450e-a24a-cd657e16a9ad,Inbound,Returns,Exchange / Replacement,,e48ebc4d-617d-4b6d-9aeb-10b45e92147e,,20/08/2023 19:03,21/08/2023 18:37,21-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
2eb04a66-0afd-4695-a84e-0438a4134dbb,Outcall,Product Queries,Product Specific Information,,999bc3ac-ebbd-4ec8-a873-44bd11d2c7a2,,21/08/2023 10:17,21/08/2023 10:30,21-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,4
387a898e-9b13-4136-b41d-55080a1dd707,Outcall,Returns,Return request,,b5b0df59-3fe0-44e7-a015-e276e2d9f1ab,,21/08/2023 13:44,21/08/2023 13:45,21-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
c6eed92b-936e-46b3-828b-747db1eb0ffe,Outcall,Others,Others,,956cdbf1-7c8a-4cb5-817e-35775d2bc504,,21/08/2023 14:37,21/08/2023 14:41,21-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
cd07fabb-daf2-41de-8110-687f0ce8aa5a,Inbound,Returns,Reverse Pickup Enquiry,,7b19e922-66ab-4a18-a927-ca347848b6bf,,21/08/2023 15:22,21/08/2023 15:23,21-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
146baf51-95df-4afa-ac9a-552a1dc9d19e,Inbound,Returns,Missing,,b2311870-c12c-4f52-9213-6a8b6dfd8c76,,20/08/2023 16:09,21/08/2023 11:20,21-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
adef65c1-56cf-4eae-bc83-0f1f1433b518,Inbound,Returns,Return request,Shopzilla is a thief and it makes fool to their customers ??,1c041d2e-f3a7-44d3-82a6-de572834fd12,,21/08/2023 16:40,21/08/2023 19:29,21-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
860f626d-f09f-42c3-a3cc-3acb75a574ed,Inbound,Order Related,Delayed,,e6f9abe7-7f18-4e67-8f0b-5833485f1a39,12/08/2023 14:22,21/08/2023 08:59,21/08/2023 09:02,21-Aug-23,GUWAHATI,Electronics,999,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,4
cf494d6c-c119-4943-8a6c-a99e1afe7f04,Inbound,Returns,Service Centres Related,,66dec78d-ff3a-423a-b4f0-58ad9b96d15c,20/12/2022 21:20,21/08/2023 14:27,21/08/2023 14:30,21-Aug-23,NARNAUL,Home Appliences,16690,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
4dbf29ad-4076-4d97-a715-9ced8ba7faac,Inbound,Returns,Reverse Pickup Enquiry,I got Very bad products ,118f64cf-fa05-4abe-a71b-5f7a450c5bad,,21/08/2023 11:20,21/08/2023 11:21,21-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,3
2334f4ff-1699-4b6f-93c7-f763eab10050,Inbound,Returns,Reverse Pickup Enquiry,A instant online 24 hour chat system which directly slove customer issue.,c17385ec-1d50-47b6-8006-cd3825ab4c30,,21/08/2023 20:31,21/08/2023 20:34,21-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c3f074cf-1d6f-4951-b926-04ec75402994,Inbound,Order Related,Order status enquiry,Good ,e75b6cfb-2662-4298-924d-e41f21b51be7,,21/08/2023 16:57,21/08/2023 17:07,21-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
64c05cb5-d2c9-4f5d-b1e3-70ea1152dab3,Inbound,Returns,Reverse Pickup Enquiry,"Mrp rs 95 and I m buying 130, so pls return my payment..Your seller was froud.",ac3e86f1-fb1c-40cf-bf59-27d756788bba,,21/08/2023 11:10,21/08/2023 11:27,21-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
f540017e-27cc-4b44-83a2-f8d3e17c7774,Inbound,Product Queries,Product Specific Information,,7deab6c5-42b3-4b6a-b902-af67ebe21045,,21/08/2023 19:53,21/08/2023 19:55,21-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
10c42d28-f23b-4c3d-9b04-7563bbad12c5,Outcall,Order Related,Installation/demo,,f4f411bf-d6c2-46dd-b01a-b21d2dd2daeb,,20/08/2023 10:14,21/08/2023 12:27,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,2
dc4d4194-a806-48d2-a750-38b7af4652f5,Email,Refund Related,Refund Enquiry,Please refund my bank account not Shopzilla wallet ok,13565b30-c068-40e0-83ec-9bcd46badff6,,21/08/2023 10:27,21/08/2023 10:32,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
db06e8e6-4b2d-47da-b19a-32e6e5e029d1,Inbound,Returns,Return request,,672c78c3-148d-4f57-b2ed-ac8a54fff15d,,21/08/2023 15:34,21/08/2023 15:37,21-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
68da3316-329a-4621-a23b-eefbcce2af2f,Inbound,Returns,Reverse Pickup Enquiry,,98efb8a6-203f-41b6-9908-85d7fa41e2d7,,21/08/2023 21:22,21/08/2023 21:22,21-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0565402d-fea5-4fd8-9b69-5a763e7f24eb,Outcall,Product Queries,Product Specific Information,,b3c6e891-d25f-4e21-af46-3d92cb3b153a,,21/08/2023 22:59,21/08/2023 23:05,21-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
4b272197-f76f-4891-b621-8309f02abd37,Outcall,Order Related,Invoice request,"Till now my problem have not been solved, but exicutive behaviour so good",ad2102b5-6a70-410c-99fc-a129d5f611c6,19/07/2023 23:09,19/08/2023 21:32,21/08/2023 19:47,21-Aug-23,BARJORA,Electronics,12099,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,4
fbd6f5a6-b849-4e36-be8f-e7dac4ba2ac2,Inbound,Returns,Return request,I'm happy ?? thank you for the customer support ,507172f3-c7ec-48d6-8bc5-2b650fda4595,,21/08/2023 11:21,21/08/2023 11:25,21-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
6bfeb6fe-aa76-4c1b-b4f9-41a40a0858f7,Outcall,Returns,Return request,,526186f6-a359-44bf-8a13-87c2d2d0a24d,,20/08/2023 21:12,21/08/2023 15:31,21-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,3
a9fd8ab8-42f2-439b-8a93-d5b36b8f48bd,Inbound,Returns,Reverse Pickup Enquiry,,af1c1bed-84eb-4b6f-97cc-287ff81e095b,,21/08/2023 22:40,21/08/2023 22:45,21-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
1dca8e3a-1038-46b1-9c66-e1365d939853,Email,Returns,Service Centres Related,"I received an fake iPhone 14 pro from Shopzilla, No support from Shopzilla yet.",42a08385-f0b0-4510-9fda-a71fdabf3b97,09/08/2023 16:01,19/08/2023 21:14,21/08/2023 11:21,21-Aug-23,BANGALORE,Mobile,127999,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
ae93fc5c-f5d4-4bce-8369-0d0c2ee7c405,Inbound,Order Related,Order status enquiry,The service executive handled the issue very politely and explained everything in ease way I'm satisfied with the support ,2584b76e-c3ab-4906-b3bf-f966b93f43c0,,21/08/2023 19:46,21/08/2023 19:48,21-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
598c72e8-949e-4ea1-9cec-eb12e215266b,Outcall,Returns,Damaged,Good ,85b8af0a-60a9-4664-9892-d9954c504766,11/08/2023 08:29,21/08/2023 23:18,21/08/2023 23:22,21-Aug-23,ARRAH,Books & General merchandise,625,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
ee4031f4-5679-49d5-9add-1006cdd58b6e,Inbound,Product Queries,Product Specific Information,,ce389d6f-9c56-4d23-bd6c-b0b1bd2f847f,,21/08/2023 16:02,21/08/2023 16:17,21-Aug-23,,,,,Samuel Mccoy,Landon Tanaka,Emily Chen,>90,Split,4
fbe67af4-e815-4718-a6e0-23370e40c7f3,Email,Order Related,Delayed,,9d3269ff-9bfa-45a0-8220-200eeaa2324e,,21/08/2023 13:45,21/08/2023 14:04,21-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
e6783d81-efde-45ab-b13a-907bd741449d,Inbound,Returns,Service Centres Related,,5dfecd46-dec3-4cca-867c-7b660ab6d289,,21/08/2023 15:08,21/08/2023 15:10,21-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
436a3775-864b-4a1a-8998-aaa472cc4773,Inbound,Returns,Reverse Pickup Enquiry,,2bd4854e-17f0-4649-8b76-356c8a918722,,21/08/2023 20:32,21/08/2023 20:33,21-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
76cc7606-d470-459b-83d2-a98243f01063,Outcall,Shopzilla Related,General Enquiry,,a33e101f-c647-4506-b9d1-fcd21bfd4e10,,21/08/2023 17:57,21/08/2023 17:59,21-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
196ee92d-93df-4609-b07d-5a9370a26b8e,Outcall,Order Related,Delayed,,7ad41c99-6a9c-47f8-830d-fbfedc4fed84,16/08/2023 12:07,21/08/2023 21:28,21/08/2023 21:29,21-Aug-23,BARAUNI,Books & General merchandise,88,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
dbe4e116-3951-45bb-a084-250cb215af1d,Outcall,Returns,Reverse Pickup Enquiry,,3a1666a9-5bfe-4822-9543-7da36a7a7f07,,21/08/2023 10:07,21/08/2023 10:09,21-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
98bceade-56c5-4742-a16f-cb03ad3b81fa,Outcall,Returns,Service Centres Related,,b9fa5d1f-e247-433a-bd62-b0e1fbd6ce69,,21/08/2023 12:32,21/08/2023 12:51,21-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
0acdc34d-8121-4e0c-ba34-50f2bc565491,Inbound,Returns,Reverse Pickup Enquiry,Very i,bd2acabb-1e8b-4cbd-aee6-d5b1e9b59788,,21/08/2023 09:31,21/08/2023 13:06,21-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
20f051ea-ab71-4ed2-9157-2fda6b8c0c68,Inbound,Returns,Reverse Pickup Enquiry,,7d581650-8e47-427d-8924-3dd5109c8222,,21/08/2023 14:52,21/08/2023 14:59,21-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
f6420b70-d4b2-46f4-8989-95c6401dc529,Inbound,Order Related,Delayed,The delivery boy's number should be mandatory so that the customer can connect himself,f71427ba-7fdd-44a4-a832-2c7df910bde6,,21/08/2023 19:28,21/08/2023 19:57,21-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d8c2daa6-0c23-48dd-9715-0a70b9eeff9e,Inbound,Returns,Reverse Pickup Enquiry,,e96023e5-a1ac-408a-9c04-807761ffcfa1,,21/08/2023 19:40,21/08/2023 19:43,21-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
1a026288-b08d-4796-b96c-275132ce0c23,Outcall,Product Queries,Product Specific Information,Give a warranty period from your side means from Shopzilla it will differentiate from other e-commerce company.,67ffca46-b313-4c36-929e-6c2c44649e82,,21/08/2023 20:53,21/08/2023 20:55,21-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
7e327b21-2e66-49af-8a66-1fa26ac6dba1,Email,Order Related,Delayed,Nice person ,a944a337-a733-4167-9633-35350f5a469b,09/08/2023 21:28,21/08/2023 09:34,21/08/2023 09:35,21-Aug-23,AHMEDABAD,Electronics,1099,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
cafb45e5-157c-4e16-8bf1-74b9204a1268,Inbound,Returns,Reverse Pickup Enquiry,,1ff80afa-f362-436b-a445-c86718aed695,25/07/2023 21:30,19/08/2023 16:12,21/08/2023 12:48,21-Aug-23,KANPUR,Books & General merchandise,759,,Norma Davis,Aiden Patel,John Smith,>90,Morning,1
37203368-aad9-41c0-86df-1748559de27d,Inbound,Order Related,Priority delivery,,2e241ee4-9607-484f-8078-b2e49c514ab8,,21/08/2023 09:14,21/08/2023 09:43,21-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
a1cf72c5-1944-43bf-9d66-c9c00eec7c2d,Outcall,Product Queries,Product Specific Information,GG,cb3a95c4-8fec-4367-bf29-ee073d4459e7,,21/08/2023 21:41,21/08/2023 21:44,21-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
879eb92e-089f-4d80-90dc-c1623a82c27e,Outcall,Feedback,UnProfessional Behaviour,,aeee0672-c94f-4cae-94fa-2d6aa6927038,27/07/2023 15:40,19/08/2023 21:25,21/08/2023 11:59,21-Aug-23,SULTANPUR,Books & General merchandise,194,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
6fd31aa2-90fe-4902-886a-b6deef88a533,Inbound,Order Related,Order status enquiry,,a8df3e9d-985f-4c43-a419-3434c648949c,,21/08/2023 12:42,21/08/2023 14:06,21-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
40051cb0-6cff-4cd9-a0e5-021c6d93b305,Outcall,Refund Related,Refund Enquiry,,55691049-4049-4bab-b693-31236ef04ec5,,21/08/2023 21:58,21/08/2023 22:01,21-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
685a70fa-14a5-4099-9838-3e034fd925e5,Inbound,Order Related,Invoice request,Shopzilla needs to improve on support services support and after sales services are declining very fast day to day,3f3da7af-37f0-4d9e-9e82-b72070dc4062,,21/08/2023 08:21,21/08/2023 09:01,21-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,4
54571fc1-1b5f-49bf-98c5-f684391321c8,Inbound,Refund Related,Refund Enquiry,Best service,13e366fe-fba7-4bc9-9b7e-e1b701afa51b,,21/08/2023 09:23,21/08/2023 15:08,21-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
a1dcc258-805a-42da-9a11-cd95481b6c53,Inbound,Returns,Wrong,,32ef0e1c-99a8-4230-b096-60283051f572,,21/08/2023 09:57,21/08/2023 13:27,21-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8f0102d6-8b36-4ad3-9b80-dd9ce21e84b4,Inbound,Order Related,Delayed,,7a504d97-6c60-4841-b42e-f3d1fd808552,,21/08/2023 18:55,21/08/2023 19:02,21-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
fc5579eb-1633-46f2-bf49-099321f366a2,Inbound,Shopzilla Related,Signup Issues,,62e586b5-b555-4728-9a1d-6c45b3b5e5b5,,21/08/2023 22:48,21/08/2023 22:51,21-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
5ed81959-3037-4507-a04c-071792b20fff,Inbound,Returns,Reverse Pickup Enquiry,,2f6b315d-97ad-4248-84fe-0e0c598a383b,,21/08/2023 15:01,21/08/2023 15:02,21-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
61b795e0-20d6-4d99-8daf-841c5e0f6f71,Outcall,Feedback,UnProfessional Behaviour,,aed31657-04de-4ef4-91ac-03afbc93caae,,21/08/2023 10:49,21/08/2023 10:49,21-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
315a3101-6483-4d73-89c6-75da13846eec,Outcall,Onboarding related,Seller onboarding,,3da20466-4f0d-4bf5-a04f-e3c6b9c3cfd2,,21/08/2023 16:26,21/08/2023 16:27,21-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
8450aa7e-3a96-4d13-8a8a-e17994f03209,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,611640a7-30f7-4c3a-84bf-e8f9dfd4c04a,,21/08/2023 16:41,21/08/2023 16:48,21-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,3
607c2b71-9e4f-4588-8c02-b3ebd7ff7b74,Outcall,Returns,Reverse Pickup Enquiry,,8176f470-29a3-41cb-b683-f43307b7f554,,21/08/2023 19:10,21/08/2023 19:10,21-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
0017a908-b777-4f72-bb2e-27880169cb2b,Outcall,Returns,Missing,,ff378983-606b-4966-8592-0804806d1052,,21/08/2023 21:59,21/08/2023 22:00,21-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
7fa488cf-7c53-4ff3-929d-e4a25965bc63,Outcall,Refund Related,Refund Related Issues,"refund my money your terms and conditions i followed . but your side not followed the terms 10 to 15 days refund , but now 20 days gone still i dont received the refund.. i payed the emi of cancelled order , very worst support from Shopzilla i never seen this before from fli ",d8893008-5ba7-456a-91e2-d395835c2ad0,09/07/2023 22:43,21/08/2023 11:26,21/08/2023 11:26,21-Aug-23,KANCHIPURAM,Home Appliences,20500,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,3
9a05bbb4-c3a7-48c1-8c47-2179218e56d8,Inbound,Returns,Wrong,,a81e797d-5808-4048-adae-eba0c694010f,,21/08/2023 10:46,21/08/2023 10:49,21-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
2d357f68-cc95-4209-b3d2-1bc3aa800970,Inbound,Refund Related,Refund Enquiry,No,99d48c6a-7f36-4460-9d4c-c966796182ec,,21/08/2023 13:17,21/08/2023 14:52,21-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
989e3897-4b1b-4ea1-8ff2-31943cb4f6be,Outcall,Order Related,Invoice request,,189e48e6-16f3-43fa-a853-52761fa7937a,,20/08/2023 23:18,21/08/2023 17:09,21-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
f553d802-70b5-4034-9eab-9bda38f388d1,Outcall,Payments related,Online Payment Issues,nice ,89b80def-d244-421a-ada5-d2144e4f8ba8,,21/08/2023 12:39,21/08/2023 12:44,21-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a1945fab-dfbd-4e98-8dd4-8017e9b8b87a,Inbound,Returns,Reverse Pickup Enquiry,,2f96880a-e1cd-49de-a622-854d0ab3b8df,,21/08/2023 14:36,21/08/2023 15:01,21-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8a0d5be9-19fb-4163-8684-e35d37d52bf2,Inbound,Product Queries,Product Specific Information,,47173b66-fa0b-4f71-ad30-43d7caddb93c,,21/08/2023 17:11,21/08/2023 17:36,21-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,2
d8f16043-2b26-4a81-afa9-9d4922e835aa,Outcall,Product Queries,Product Specific Information,,98c8f33c-18d1-4426-8e6f-3c21c35868ca,,21/08/2023 18:21,21/08/2023 18:23,21-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c3ac1378-5e3a-4032-9f45-f8a4df1bc84f,Outcall,Cancellation,Not Needed,,2e3081d1-1fb7-4883-bea5-87ca3f0bfa83,14/08/2023 20:40,21/08/2023 13:18,21/08/2023 13:23,21-Aug-23,GURGAON,Books & General merchandise,464,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
870b5e0f-6418-49fe-9a5d-b70fbac06ff1,Outcall,Order Related,Delayed,,48f450c6-9f12-4c8a-954e-1fd8a3cb38e7,,21/08/2023 12:28,21/08/2023 12:32,21-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
e5800f1d-ecf5-409a-a49f-d23073f959ab,Inbound,Returns,Reverse Pickup Enquiry,Right,63801d63-4956-45c7-b65c-418ea9f50ae1,,21/08/2023 15:52,21/08/2023 15:55,21-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
ea445733-a39f-469b-807a-96960e794c75,Outcall,Returns,Return request,,f3617ca0-cb05-4a43-9d3f-4e98a2196ed4,,21/08/2023 18:03,21/08/2023 18:05,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
9c3b163b-c70b-46a7-b002-17c66b039207,Inbound,Payments related,PayLater related,  good ,5fc152fc-cbaf-4d0f-a7bc-265d3b4209fe,,21/08/2023 10:44,21/08/2023 10:46,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
42b30202-8cf0-4f9a-af43-0226ed6fbba2,Outcall,Order Related,Seller Cancelled Order,,6773d961-f073-4a3e-9dc1-3fb907549e24,,21/08/2023 20:29,21/08/2023 20:34,21-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,1
ab38d603-1e91-4951-87bb-d295529fa631,Inbound,Returns,Return request,,4a58c692-e13a-49ab-9126-f47517f2e47a,,21/08/2023 13:08,21/08/2023 13:10,21-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
f2a1518a-48ad-4516-82e9-166d99f5ef69,Outcall,Order Related,Order status enquiry,,bcf41a98-f09f-4689-b8a8-36c4e2e6f6cf,17/07/2023 09:13,21/08/2023 16:43,21/08/2023 16:50,21-Aug-23,NEW DELHI,Electronics,999,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,1
1896ac26-a174-46f6-9219-646b5a16c29b,Outcall,Order Related,Customer Requested Modifications,,7258178a-3de7-42ea-9d6b-ae7ba8489161,,21/08/2023 12:57,21/08/2023 13:03,21-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
1d090936-85ab-4849-8cb5-61fdb0ccf7d2,Inbound,Returns,Return request,,b17585d5-2fff-46f1-b86f-0abeeefd1792,,21/08/2023 20:01,21/08/2023 20:13,21-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
144aa072-61bd-4aba-80a8-4fb3f76b5bf7,Inbound,Returns,Reverse Pickup Enquiry,Weldone boys,98bc04c9-6640-4289-b3c1-4a68ab30617a,,21/08/2023 21:35,21/08/2023 21:41,21-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
080f8aca-cf1e-444b-a51c-3c4d870a2c4c,Inbound,Offers & Cashback,Other Cashback,,b89cc8c8-b769-47b3-883d-7124074feb8d,05/08/2023 11:36,19/08/2023 12:07,21/08/2023 09:24,21-Aug-23,BASTI,Home,1299,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
1f23fe77-2c35-4901-b28b-192f45816b13,Outcall,Returns,Reverse Pickup Enquiry,,69be7252-275f-42fe-ad01-f09c613bfcb0,,21/08/2023 10:40,21/08/2023 10:49,21-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
d3978c9e-452a-4bae-95b8-56ff0f699fc1,Outcall,Order Related,Delayed,,575b9b95-71b5-4d1b-b578-6a23578ae288,,21/08/2023 19:21,21/08/2023 19:27,21-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
873d08a8-e562-42ab-aca9-4ba081c55ae5,Outcall,Order Related,Delayed,Shopzilla is the worst app.  This is my last order from Shopzilla and no one from my family or friends will ever orderfrom Shopzilla after this issue. You took my money and did not deliver my guitar strings. You will rot in hell. ,dc623ce0-578a-47e5-9475-4672389d9ae4,30/07/2023 09:20,19/08/2023 20:15,21/08/2023 18:31,21-Aug-23,AMRITSAR,Books & General merchandise,216,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
ecad2999-9c4b-4ae8-9b0e-8137f0aaf596,Inbound,Returns,Reverse Pickup Enquiry,,af6f54a5-ded1-4500-8e39-fd8bc6df4bd5,,21/08/2023 12:49,21/08/2023 13:08,21-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
4364d758-96fa-4af0-95de-6b629ceec821,Outcall,Returns,Return request,,359322f6-1a52-46d5-bfe3-87322b273beb,,21/08/2023 19:41,21/08/2023 20:39,21-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
6ba211fe-7643-4998-a7f7-cf34e5a4322c,Inbound,Order Related,Delayed,,2dab4a7a-baf0-49f9-9d84-c8acdb4a11db,12/08/2023 11:18,21/08/2023 21:01,21/08/2023 21:04,21-Aug-23,KRISHNA,Home,491,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c850543e-429b-414c-8bca-7cbd50b97482,Inbound,Returns,Technician Visit,Thank you ,e96e9a2d-da68-4cdf-ad7d-d7ce1d714ef8,,21/08/2023 10:44,21/08/2023 21:57,21-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
7cc73bcd-55ba-4fac-8178-183a35c436bc,Inbound,Returns,Return request,,b58a0f2b-3f55-440d-9687-dfb057961764,,21/08/2023 16:44,21/08/2023 16:47,21-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
cc914de0-4497-4a89-aed2-bdbc72b0e4f8,Inbound,Offers & Cashback,Affiliate Offers,Very Poor Support,2d1361cf-1797-450e-acaa-65d63034a4b4,,21/08/2023 21:37,21/08/2023 22:21,21-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
a8270ef5-dc6d-485c-b943-0fc671e5ac09,Inbound,Refund Related,Refund Related Issues,,2c4d09f6-7d4b-4d5e-850b-cb7717fffb9f,05/05/2023 13:48,20/08/2023 07:56,21/08/2023 02:50,21-Aug-23,SOHNA,Books & General merchandise,2159,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,1
b684b5bf-d0c4-4917-aac6-f0aa673513bf,Outcall,Returns,Reverse Pickup Enquiry,,db0b6221-7c85-4823-8cfe-620cf31476e5,,21/08/2023 17:59,21/08/2023 18:03,21-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
034cea79-6775-4cad-a230-7ccbcada29a1,Email,Order Related,Delayed,,e10d85d6-abfd-4b73-bbc5-11b399f47fdc,,21/08/2023 20:50,21/08/2023 21:11,21-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
f82c9316-2f44-4069-bf19-ac42f718bc34,Inbound,Returns,Return request,,d409ae7e-920f-4627-8f84-7350248558a9,,21/08/2023 23:55,21/08/2023 23:58,21-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
d292815d-ab23-42cf-860d-14e06f0293ad,Email,Returns,Reverse Pickup Enquiry,Bad ,c0ff8677-f3b5-483a-90c8-5bb31e0aa0dc,11/03/2023 15:35,19/08/2023 21:17,21/08/2023 20:35,21-Aug-23,JODHPUR,LifeStyle,1238,,John Green,Jackson Park,William Kim,On Job Training,Evening,1
35acb379-655b-4c93-9af5-f9215b9b32d2,Email,Refund Related,Refund Related Issues,My problem is not solved by customer service and very poor service ,e078e8ed-c897-4214-aab1-b2091f2dcfcb,29/07/2023 18:56,20/08/2023 13:59,21/08/2023 08:36,21-Aug-23,LUCKNOW,Affiliates,94,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
899f59d8-ed82-45ec-91c3-1069d7c2ec9f,Outcall,Returns,Fraudulent User,Very Nice response from Shopzilla person,b1072336-6bad-4c52-a5e2-1a4dd6d590bc,10/08/2023 23:22,18/08/2023 20:34,21/08/2023 12:20,21-Aug-23,WEST GODAVARI,Books & General merchandise,114,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
2a266a28-1e48-422e-ad1e-f2728a16ebdb,Inbound,Returns,Service Centres Related,,7bf35369-5148-419f-a924-9c04aacfe9d3,02/04/2023 14:24,19/08/2023 21:35,21/08/2023 09:57,21-Aug-23,BANGALORE,Furniture,4999,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,1
991cc5ef-dede-43cb-b7eb-9823255b26ae,Inbound,Order Related,Order status enquiry,,072b39f7-22c5-4fbf-b42a-15501c1c537a,,21/08/2023 18:47,21/08/2023 18:58,21-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
f89d9c9b-5c59-4e30-a009-eb87e9e09c1a,Inbound,Order Related,Order status enquiry,,f27556c7-596f-4672-9830-827d7f94c9d2,,21/08/2023 14:22,21/08/2023 14:32,21-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
7454f851-0091-4573-b0a2-26216b1ec1db,Outcall,Returns,Reverse Pickup Enquiry,,2672f523-20eb-4783-a638-9b2bae91660d,,21/08/2023 19:44,21/08/2023 20:12,21-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
5292164e-9d52-467f-8518-48646b79142a,Outcall,Returns,Reverse Pickup Enquiry,,12308c7b-86bb-4dcd-9707-874da8feea22,,21/08/2023 11:10,21/08/2023 11:18,21-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0d93beb0-024f-42c0-bb58-0c52bc2d6274,Inbound,Returns,Service Centres Related,Good service ,8deb341f-80bd-498f-b6c1-2550c7bff31e,,21/08/2023 16:26,21/08/2023 16:45,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
f5271bd8-ff57-431c-90b2-dc15ed34c708,Inbound,Shopzilla Related,Signup Issues,,89045d5d-9485-4519-8982-2a12b6dad8e4,,21/08/2023 19:09,21/08/2023 19:11,21-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a6372787-a7f4-44fb-8068-881ca0a4606d,Inbound,Returns,Reverse Pickup Enquiry,very good ,21cbfbee-8f29-48b0-8540-680bb9b8ca7c,,20/08/2023 16:18,21/08/2023 13:36,21-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
8f580441-5d2c-4cee-8b6f-8ec6b0047b59,Inbound,Order Related,Installation/demo,Thanks sir ,41e2a2e5-cfeb-46df-9f8a-0a144e03ddad,,21/08/2023 08:43,21/08/2023 08:44,21-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
dd7e631e-e051-44b2-acea-bd1f61445ef5,Inbound,Returns,Wrong,Very nice customer support person <3,295c224e-3e38-47ea-952f-0c4add373c52,,21/08/2023 14:43,21/08/2023 14:53,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
59fe5969-7f25-4662-bb19-31118e3fec2f,Inbound,Returns,Reverse Pickup Enquiry,,55a70dea-cb3b-41b2-80c4-9d472858569f,,21/08/2023 09:45,21/08/2023 12:08,21-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
63f1c95f-5e0e-44dd-b92b-5c03ba1f07c8,Outcall,Returns,Reverse Pickup Enquiry,Good ,97ea8841-15ef-41d5-81d0-c82f815fe874,,21/08/2023 14:12,21/08/2023 14:13,21-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,3
83d4f9de-588d-4bec-96fe-8c97ea61fa50,Outcall,Returns,Reverse Pickup Enquiry,,7ad05129-e25d-44c3-8dda-ff5c09d924f3,,21/08/2023 21:02,21/08/2023 23:11,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1e20ec4b-b4a7-41e9-9ab9-a4e71a5b98f0,Inbound,Product Queries,Product Specific Information,,d3cb11af-0873-4c1f-a751-74004c66c8f2,,18/08/2023 07:24,21/08/2023 18:33,21-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,1
73fad730-2de9-4c3a-bb0e-260d72a482be,Inbound,Order Related,Order status enquiry,I am very happy is is product very nice ,32707a4a-249d-4f2b-a0d3-442819b37bc6,18/08/2023 12:54,21/08/2023 11:35,21/08/2023 12:23,21-Aug-23,KAKINADA,Mobile,12999,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
baba2a29-46ae-4520-a389-a4933ed79a63,Inbound,Shopzilla Related,General Enquiry,  good ,bd80587a-fa4a-412c-88d6-877d6cd7c197,,21/08/2023 04:57,21/08/2023 04:59,21-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
25a96599-2c01-470a-9059-3286777a4f5b,Inbound,Order Related,Delayed,,335ab44b-7f8c-4530-9fb3-245855c2ea38,,21/08/2023 10:07,21/08/2023 10:19,21-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
a9d73811-c6da-4a15-8f37-812f027040d5,Inbound,Returns,Reverse Pickup Enquiry,,094a8932-d15d-4430-9afc-d3987b82f34a,,21/08/2023 11:31,21/08/2023 11:48,21-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
f31e42a2-1b45-4551-9dce-dde430b1737c,Inbound,Order Related,Order status enquiry,Good ,100621b3-8812-4960-876a-8ffb248c01dc,,21/08/2023 13:35,21/08/2023 13:36,21-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2f04b2a4-3a21-47fb-b71f-53bb3aae49eb,Inbound,Returns,Reverse Pickup Enquiry,Please solve my problem ,439e92c5-8664-4488-b962-399635462d0c,,21/08/2023 14:43,21/08/2023 14:51,21-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
7b78376c-c9b5-4273-83d6-83ca34e199e4,Outcall,Order Related,Installation/demo,Please stop fake product sell and fake delivered when its not reached to customers,3282fbce-f0d1-405a-89f2-968424fd9a02,,21/08/2023 08:22,21/08/2023 08:26,21-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8227af98-d5ff-41ea-83ae-795ef9af38d9,Inbound,Order Related,Installation/demo,Make your service better it is very poor.,0f097789-75b9-437f-8b22-46ccdef5c218,,21/08/2023 11:11,21/08/2023 11:14,21-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e86007bf-18d2-4622-882c-053d40d0c9f0,Outcall,Refund Related,Refund Enquiry,,e7930e7d-5fe3-4e67-a744-f6f64319ac48,,21/08/2023 14:12,21/08/2023 16:29,21-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
aa340822-2c3d-476e-bfaa-f964e2f0199f,Outcall,Returns,Return request,,19d1ef4a-a6ce-45fe-bfea-7a3e4cb963de,,21/08/2023 20:31,21/08/2023 20:33,21-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
80e0f6f9-1988-422c-8dee-9ef013a9e6c6,Inbound,Returns,Missing,,bc6fe78c-e90d-4a26-8530-0ebe3c83bd3e,,21/08/2023 17:22,21/08/2023 18:11,21-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
479b8270-a4d5-42a4-beb3-0b915e1c0e37,Inbound,Returns,Return request,,cfa51794-2835-4e3c-9297-bdda5253c3a2,,21/08/2023 20:33,21/08/2023 21:46,21-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c2d4886f-b540-443c-b794-37a1bea6f40f,Outcall,Returns,Return request,,998607fb-cf14-487e-b236-db72ac9fb866,,21/08/2023 08:46,21/08/2023 08:52,21-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
c318d3ee-1c03-4c44-8675-783ea2fe81f4,Inbound,Returns,Reverse Pickup Enquiry,** off,806bbb1a-874e-43a6-bfec-85f20ef74b16,04/08/2023 09:09,21/08/2023 12:50,21/08/2023 12:54,21-Aug-23,RAMGARH,Home,1305,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
557ca80f-e1d7-49c7-8050-428054c1efe8,Inbound,Returns,Wrong,Customer support was very effective but it did not solved my problem yet . It brought so much difficulty even being plus member on Shopzilla. My first return request was rejected by seller even I gave all the necessary information. And attached necessary documents also. This was not expected from Shopzilla.,17b8b673-b913-4f1f-bc85-685327c01b29,,20/08/2023 16:43,21/08/2023 00:07,21-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f84c5494-ffe2-4ee9-9487-4c956d8cf4c1,Email,Order Related,Installation/demo,Excellent ??,129ef13d-dbbf-44e0-ad3f-b2b885ec4d2d,,21/08/2023 12:43,21/08/2023 12:53,21-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
cc00bfbb-8fcb-4be7-9f57-3715783be5ba,Email,Returns,Exchange / Replacement,,837ededc-a47f-4797-afaa-8fb1db35c06e,,21/08/2023 17:29,21/08/2023 17:49,21-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,3
e4328226-9afe-40e8-8168-0ac903de5691,Outcall,Feedback,UnProfessional Behaviour,Very very good,24e41075-2f8f-4d2a-aed3-6a6405a656af,,21/08/2023 18:08,21/08/2023 18:10,21-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
d9f26fb6-7f96-4474-a4c1-cf3f0e3f1971,Inbound,Product Queries,Product Specific Information,Please support provide till result and work with customer as a good person.,30b0f1b5-8626-4374-af0f-548fc6799283,,21/08/2023 21:50,21/08/2023 21:53,21-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,2
049153a3-b87b-4bf5-9b0d-b3b77c558d05,Outcall,Order Related,Invoice request,,de1ea53a-da41-4643-b7a2-36e350d69eae,,21/08/2023 11:09,21/08/2023 20:18,21-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
6180daed-1815-49fa-8aed-0a7f915590c1,Inbound,Payments related,Payment related Queries,,ce934b03-5121-434a-925b-82f17f6d0cb9,,21/08/2023 11:39,21/08/2023 13:54,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
e3b1b968-dc2f-4016-bfcb-fb9ed96aa841,Outcall,Returns,Service Centres Related,,81b38929-6c3d-40b1-89fd-2ce93d88d8de,,21/08/2023 18:23,21/08/2023 18:32,21-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
12dbecc5-307f-4df5-9374-4e453093db76,Inbound,Returns,Return request,,1c765a26-a15c-4116-8056-13804e4dc10a,13/08/2023 20:17,21/08/2023 08:32,21/08/2023 08:32,21-Aug-23,PATNA,LifeStyle,619,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
ddcbda4e-18af-4662-b76c-5d2abff6f49e,Outcall,Order Related,Order status enquiry,,e85bf6ce-aa3d-4f52-b1cf-40c3fb919c6b,,21/08/2023 20:52,21/08/2023 20:55,21-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
8040f294-b45b-4ba0-9375-c6ffd2e139c9,Outcall,Order Related,Delayed,,88958482-add0-41cd-a4e5-b2ad5a60817c,,21/08/2023 11:37,21/08/2023 11:38,21-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c771fc26-bd64-4ca4-997e-474e38e93619,Inbound,Returns,Fraudulent User,,076936e3-f679-4305-8b21-38a7cc1fcc32,,21/08/2023 14:03,21/08/2023 14:09,21-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
67511e54-11b1-445b-bd7f-9559792424aa,Outcall,Returns,Reverse Pickup Enquiry,,6d1f2c3e-11a1-46f6-acbb-12b4e401097a,,21/08/2023 18:39,21/08/2023 18:40,21-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
47df6ea0-b665-4c31-a6df-399800c77f72,Email,Order Related,Delayed,,302696da-dfa5-421a-812a-861e069d5bd9,11/08/2023 22:00,21/08/2023 09:37,21/08/2023 09:59,21-Aug-23,RANCHI,Books & General merchandise,874,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1ce551a3-f616-417c-b20d-8d7e89740ee0,Inbound,Order Related,Installation/demo,Install my bed by today .. its already very late since you have delayed,01579739-e7be-4bb6-a9ca-e5d3af47c7c3,14/07/2023 00:55,18/08/2023 13:52,21/08/2023 00:39,21-Aug-23,JAGIROAD,Furniture,25849,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
31448c6e-1240-40d6-bb4c-b3fc5ce0ced9,Inbound,Returns,Reverse Pickup Enquiry,My return pick up was not completed even it was cancelled by the pickup agent and its status is cancelled by the customer even I did not cancel it is not good proper solution. This is not expected from the Shopzilla.Please arrange my pickup or send me money back at earliest.,8a8923d2-0b16-49bc-857d-6bb6f005738e,,20/08/2023 10:46,21/08/2023 17:41,21-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,1
366772e6-557f-495d-940c-44d63d237bef,Inbound,Order Related,Installation/demo,,cd9e71a1-2619-41c1-9250-43aee9e518a9,,21/08/2023 13:46,21/08/2023 14:08,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
14c63ec4-54ed-4891-b664-ddae5d839deb,Email,Order Related,Delayed,,7735bc78-5327-44f2-8fe8-0d179c737d38,09/08/2023 05:18,21/08/2023 22:04,21/08/2023 22:06,21-Aug-23,BHUBANESWAR,LifeStyle,499,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
164d3fc1-d9c4-4abe-8afe-c610918150f4,Outcall,Order Related,Order status enquiry,,4cc1a955-38f5-4255-b49d-43677fb95fbc,09/08/2023 11:33,21/08/2023 10:04,21/08/2023 21:04,21-Aug-23,BANGALORE,Electronics,60990,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
2f2a456b-afdd-472b-8d2f-97f9f946071d,Inbound,Returns,Reverse Pickup Enquiry,,de64d336-a5dd-498e-9af2-15bd311b6d1e,,21/08/2023 12:01,21/08/2023 12:06,21-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,2
b5955234-c1f8-4611-b0ad-be2164e16054,Outcall,Order Related,Delayed,,1d3b0e9b-4496-46e1-b0d3-99b3cbbeee86,07/08/2023 10:22,21/08/2023 17:34,21/08/2023 18:05,21-Aug-23,DARBHANGA,LifeStyle,399,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
7a1b40a2-9fa0-4b43-8407-6f7c13e945be,Outcall,Order Related,Delayed,,d4b9f6de-6bad-4725-97ac-b0f9e61aa4fd,12/08/2023 16:45,21/08/2023 18:52,21/08/2023 18:55,21-Aug-23,HYDERABAD,Home Appliences,5699,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d4f3b202-65c7-45ff-9fb5-a41939680359,Outcall,Payments related,Payment related Queries,,a7007959-dca0-4548-a730-816325a85d0c,,21/08/2023 16:18,21/08/2023 20:11,21-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
76cfb035-c3b1-46d5-bfce-8cce987864bb,Outcall,Returns,Fraudulent User,Please ,fd3beab0-969f-4723-8813-f6ab2e2d78eb,,21/08/2023 18:03,21/08/2023 18:06,21-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
f68b1879-43cc-4749-b5f2-799a70057502,Email,Order Related,Installation/demo,Good,04e0fbf6-be9d-4186-98a2-d9bba526eaa9,,21/08/2023 14:38,21/08/2023 14:45,21-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
c810f91f-c869-4add-8826-8a79d9ebe481,Inbound,Returns,Reverse Pickup Enquiry,,937139be-20b0-4f84-b801-54619154c3a9,,21/08/2023 12:03,21/08/2023 12:13,21-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,4
756c841d-6539-40d9-ac82-31e16c5472c8,Outcall,Returns,Missing,Package??ke aupar thoda dhyan dijiye........ ,8412a818-b956-4558-936b-10e073e1a96d,,21/08/2023 16:41,21/08/2023 16:47,21-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
427c16be-5704-4b21-bcd4-5f961486361b,Outcall,Returns,Reverse Pickup Enquiry,,bca657a0-db42-451b-b518-32ab02d28a6f,,20/08/2023 23:40,21/08/2023 10:37,21-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
4280f5e0-0f45-49d3-839f-54313d9b8438,Inbound,Returns,Reverse Pickup Enquiry,,28141078-bf37-4e7f-aa87-e5ceac04f3b6,,21/08/2023 06:33,21/08/2023 06:39,21-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
ad000d25-de87-45e1-8f0c-025e7f03e1b7,Outcall,Order Related,Order status enquiry,Very bad service... Why my order is not delivered yet... It's not on time... You are not supposed to make your customers feel bad... I wanty order today itself,f5d4c3a4-7926-41ce-b7f4-a1d7fc42e11f,,21/08/2023 17:47,21/08/2023 17:48,21-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
29fa7586-d5af-4b27-8140-11f386d68a90,Outcall,Order Related,Invoice request,,0ce10f34-36d4-4594-9dbf-5205ebe52ca0,,21/08/2023 17:51,21/08/2023 17:52,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
3c124326-dfad-4984-a8d5-ba055df90e4f,Inbound,Order Related,Delayed,,ed759288-5995-4563-813a-e315b40ee2b6,18/08/2023 12:00,21/08/2023 10:14,21/08/2023 10:16,21-Aug-23,AHMEDABAD,Mobile,10499,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
a63ea3bf-cb5f-4f57-85a6-1dd4b0fe8b98,Outcall,Returns,Reverse Pickup Enquiry,,b36f21d1-c72e-404b-859b-9480fa10b227,,21/08/2023 12:50,21/08/2023 14:00,21-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
a29cb598-b625-446a-abe6-617cd7407b9e,Outcall,Returns,Damaged,,0f921f3d-ee31-4ea1-8eec-3295c9384ec4,,21/08/2023 10:31,21/08/2023 11:06,21-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
5e97b8f4-b52b-426d-956e-f90e02272f4b,Outcall,Order Related,Order status enquiry,Your delivery service is slowI m not happy your service ,18f85348-b0f4-46b1-8986-3f591069d9a9,09/08/2023 21:00,21/08/2023 14:40,21/08/2023 15:55,21-Aug-23,NEW DELHI,Electronics,1599,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
3b58f90d-2e22-445c-aa50-c84781d5023e,Inbound,Returns,Fraudulent User,,cf9cc39e-57a2-41c3-a5e0-c110c5a14ed4,10/08/2023 15:26,21/08/2023 12:18,21/08/2023 12:20,21-Aug-23,LUCKNOW,Home,644,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
2e950374-a290-4382-8075-32c7110a5ed8,Inbound,Offers & Cashback,Other Cashback,,e5d7a3df-b059-48a6-9b09-9b22acc3c57b,,21/08/2023 17:47,21/08/2023 17:48,21-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
1308b2a4-f7f9-4da1-9ee6-d62cc42a20d0,Inbound,Returns,Reverse Pickup Enquiry,,ae5bd82e-7f88-4c6c-84e3-311b93e6d0f6,,21/08/2023 16:05,21/08/2023 16:08,21-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
bd61ec48-1810-4744-9de9-2fa1485a039c,Outcall,Product Queries,Product Specific Information,,d8773782-0237-4a08-bcb8-2341d187aabd,,21/08/2023 16:51,21/08/2023 19:42,21-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
ebfac1c7-d6b3-42c7-9e0b-00512fd73cff,Inbound,Order Related,Installation/demo,,43997301-34bd-4217-b625-aee5506da95a,,21/08/2023 18:17,21/08/2023 18:18,21-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
e8d527f7-41a1-4167-a17a-8586676ab8dc,Inbound,Product Queries,Product Specific Information,,9f31ca4f-e758-465a-865f-eef53a1a481a,,21/08/2023 13:00,21/08/2023 16:36,21-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,1
88a2698c-385a-49a9-b6e2-7df07ffdde41,Inbound,Feedback,UnProfessional Behaviour,,3982581c-f181-472a-b2cf-b5330b46bc04,16/08/2023 18:01,20/08/2023 12:44,21/08/2023 19:12,21-Aug-23,BANGALORE,Books & General merchandise,36,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
0225ee83-4f51-4529-9673-5f2ecfcc69ef,Outcall,Returns,Reverse Pickup Enquiry,Good ??,feec758d-7b83-46d1-93ef-e2683bfd77da,,21/08/2023 10:57,21/08/2023 11:26,21-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a1a760dd-72ae-40f3-aa7e-681df29cf5e2,Outcall,Shopzilla Related,General Enquiry,,c73af79b-84e9-4471-aa97-ff533808f9df,,21/08/2023 11:47,21/08/2023 11:51,21-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
141df7fc-0897-4b43-b9d0-09f37e2b396f,Outcall,Product Queries,Product Specific Information,,3acb07d7-4371-4bd9-afba-36c66069ee45,,20/08/2023 21:39,21/08/2023 00:21,21-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
7ee17493-d0d2-4f17-97e0-9b9fac76a0c4,Inbound,Returns,Wrong,,e3b7e94b-3977-4018-a74c-3bf14816336d,14/08/2023 02:27,21/08/2023 00:45,21/08/2023 00:48,21-Aug-23,ALLAHABAD,Books & General merchandise,378,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
a5cb2091-8c6b-4fa7-978f-19c5959076dd,Outcall,Returns,Exchange / Replacement,,dc9b79cb-596e-4eed-b5e6-409e63db1497,,21/08/2023 10:42,21/08/2023 10:43,21-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
11c5d92d-0bd0-4a5a-9262-db2f664ebc84,Email,Order Related,Delayed,Ok,cc180b45-f1c6-42bc-8409-982b9f4be0fa,06/08/2023 19:22,18/08/2023 22:57,21/08/2023 10:28,21-Aug-23,GODHRA,Home,338,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5ce3c13a-49ef-4c89-9215-0c24a02806ab,Inbound,Order Related,Seller Cancelled Order,,bd56442e-57ac-4ed6-88f6-db4f178df637,,21/08/2023 13:50,21/08/2023 13:52,21-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
42976385-f29b-4091-a44c-7d94d1ab034d,Inbound,Returns,Reverse Pickup Enquiry,Pls solved customer query asap??,df816420-7a1d-4a61-b431-2994fd09f877,,21/08/2023 14:10,21/08/2023 14:57,21-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
89972efc-4fe7-4322-9838-ef3242563151,Inbound,Returns,Reverse Pickup Enquiry,,d209b7f4-7e19-4d7f-90f1-2ed0d8bb4a31,,21/08/2023 14:31,21/08/2023 16:41,21-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ebe1a559-d508-4e36-a2e7-bb2e41532822,Outcall,Returns,Reverse Pickup Enquiry,Very nice ??,046d7b41-2e1d-4c9a-b705-612d47063abe,,21/08/2023 17:34,21/08/2023 17:39,21-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
be110512-63d3-46cb-9a24-1322ac85ce9c,Outcall,Product Queries,Product Specific Information,,d53cbce2-d229-47ba-a3f0-a964836b4194,,21/08/2023 20:43,21/08/2023 20:46,21-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
ff2bdeed-95d8-4b44-8769-a4a502e6d72d,Outcall,Cancellation,Not Needed,,cad32e56-94ab-42c4-aa52-4f63274305c3,14/08/2023 02:35,21/08/2023 21:30,21/08/2023 21:34,21-Aug-23,PANVEL,Furniture,25345,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
e64096c0-86cd-4e0a-9f3d-bb32823e36fb,Outcall,Returns,Wrong,,23ba805e-9785-4d6b-92bc-2c1fd1934e79,,21/08/2023 07:56,21/08/2023 07:59,21-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
bafd978e-6f46-472b-8fd2-36c37f7dede7,Inbound,Returns,Fraudulent User,Please proper support for customer.I m not setisfy for service.,9204ee5f-5850-4870-a16e-c37fef7cd8a3,,21/08/2023 11:00,21/08/2023 11:26,21-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,4
bfdb6981-92ca-4493-80c1-89b758f0301b,Outcall,Returns,Return request,,fd4a6325-4aad-4c55-bc6f-b653740c0c29,,21/08/2023 11:10,21/08/2023 11:47,21-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
a2ba6d57-3854-47af-be57-4674a16339ce,Inbound,Product Queries,Product Specific Information,give more information regarding offer and cashback coupons to ur executives.,b5aa5ee9-ca76-4195-8276-4ce522cfdd4e,,21/08/2023 10:38,21/08/2023 13:39,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
e4589d35-4c0b-4d21-bcab-22a4545d2674,Outcall,Order Related,Customer Requested Modifications,,d6cee15e-e868-4a1f-a36f-fe03ffc5037b,,21/08/2023 17:34,21/08/2023 17:34,21-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
efa7db78-8e52-4d9a-89fa-e8bf010b06a0,Inbound,Order Related,Order status enquiry,,1745b1e7-dac7-4675-a929-f9345eed1964,,21/08/2023 19:13,21/08/2023 19:15,21-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cf3c04b5-4684-480e-b252-3e80bca39ea6,Inbound,Returns,Service Centres Related,Diapointed,48d6fcfb-9184-4656-b53f-2068bb9ba9e7,,21/08/2023 01:20,21/08/2023 01:25,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
311dc4a6-b1d1-498c-a477-8120f414a15b,Inbound,Order Related,Seller Cancelled Order,Thank you,fe7c88f7-fc31-48ec-9cea-ad5ca874b76d,,21/08/2023 11:00,21/08/2023 11:01,21-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
d9fc4b0d-7deb-4ebb-a76e-cffeae16b276,Inbound,Order Related,Customer Requested Modifications,,ef874991-6fee-4796-88f6-1388725cfb16,,20/08/2023 14:27,21/08/2023 20:58,21-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
a2b13e1e-87e1-44ba-bc75-facc31cf4fed,Outcall,Returns,Missing,,7e0eae35-9f55-4b67-949e-53184053874f,,21/08/2023 11:56,21/08/2023 12:06,21-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
ec993cb2-117a-4a84-9f3f-405f285d8a9a,Email,Order Related,Installation/demo,,1ac8699c-f517-4f1d-b177-4e30b37db898,,21/08/2023 17:09,21/08/2023 17:32,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
d1d1680d-1782-4509-a099-2d06817a6bfd,Outcall,Returns,Reverse Pickup Enquiry,,c7617bdc-1b5f-4384-af3d-a04c04ffe279,,21/08/2023 20:56,21/08/2023 21:49,21-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c3604d2c-7783-4ae7-8385-fc57dd73d5eb,Inbound,Order Related,Delayed,,2c7e3f3e-79af-4fec-a414-a7b7e76ecdb5,05/07/2023 14:40,17/08/2023 20:37,21/08/2023 19:58,21-Aug-23,GUWAHATI,Furniture,17479,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
71ebdc03-ef74-4e27-8890-40a58e2ca67f,Inbound,Order Related,Order status enquiry,,6979b825-f492-43dc-81a0-08ff57ba26c3,,21/08/2023 15:43,21/08/2023 15:45,21-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e73b8aa6-bfa6-4d62-b9c5-257cf1ea358e,Inbound,Returns,Exchange / Replacement,,58477c90-bd1c-498e-a6b0-b2225d1626b6,,21/08/2023 08:43,21/08/2023 12:12,21-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
25617d9e-587a-4ce1-a495-f2791122b4b1,Outcall,Returns,Return request,,b77dc0aa-511e-4d86-a62b-7b5b387a5880,,21/08/2023 18:00,21/08/2023 18:07,21-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
9b03a96a-145f-4662-9433-b26a8f97e7cd,Outcall,Order Related,Priority delivery,The man was very kind and he was talking me very polite. ,5f0007ca-bdc9-40a2-b637-a188968fe139,,21/08/2023 23:40,21/08/2023 23:47,21-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c5190c5c-e37c-4d35-974c-318f3e4fd9f5,Inbound,Order Related,Priority delivery,,3e37de6d-7182-4bf3-9499-db5fadd026e4,19/08/2023 15:20,21/08/2023 23:13,21/08/2023 23:13,21-Aug-23,,Electronics,48990,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
65f04993-7c75-49a0-9769-2c7fd476bfe1,Inbound,Returns,Reverse Pickup Enquiry,,28912bf9-1c16-47eb-a745-23d1ee127f56,,21/08/2023 08:03,21/08/2023 08:04,21-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f5c3463a-a6f6-44c6-93b1-dd3d11f009ac,Inbound,Returns,Service Centres Related,,b45724d7-7462-4f0b-83c3-f9078c728dea,,21/08/2023 22:41,21/08/2023 23:09,21-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1d626271-606e-48f8-a8ac-ce53ba1669a6,Outcall,Product Queries,Product Specific Information,Krat   & NetSuper are fraud sellers. Save your innocent customer from them. ,cdb4e3a9-d9fc-4af9-b2f3-9d5b9f559d24,,21/08/2023 22:48,21/08/2023 23:07,21-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,2
2dfc8d3e-d0fc-4100-90f7-d05f010f6e8e,Inbound,Product Queries,Product Specific Information,,bb874526-f03e-41e8-b4b2-ea5dd75d2be5,,21/08/2023 08:18,21/08/2023 08:44,21-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
276fffb5-2980-4391-87d6-0d12b83ae94a,Outcall,Returns,Fraudulent User,,8279fa2c-9ff8-45ee-972d-c25553927218,,21/08/2023 18:26,21/08/2023 18:30,21-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
046f13b0-0f02-4903-a503-0c588b80dbe6,Outcall,Returns,Reverse Pickup Enquiry,,51fcc0ca-d746-4f01-994d-9cd94c5e3736,,20/08/2023 18:41,21/08/2023 12:25,21-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
ab3da9ad-9ac9-41fb-9f9b-c81743447146,Inbound,Returns,Wrong,Very good ,437282f4-6064-4d4d-8885-a5d10856a62d,,20/08/2023 22:09,21/08/2023 06:43,21-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
6d03b595-a340-4f8c-a698-63bff111ecd2,Outcall,Returns,Reverse Pickup Enquiry,I am satisfied ,7259390a-b59f-4f2b-8020-c24262ed8744,,21/08/2023 16:35,21/08/2023 16:38,21-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
4db5c5a7-7874-4cca-8e27-17c3a538eb68,Outcall,Returns,Missing,Nice,6dd016b7-27db-4a41-828d-33bb1c2e816e,,21/08/2023 17:54,21/08/2023 17:56,21-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
7dd93b4b-689a-46c2-8a15-6eae93f5755d,Inbound,Returns,Reverse Pickup Enquiry,,f22755cd-65cb-4ac5-8bb2-a9359dec4de1,,21/08/2023 11:56,21/08/2023 11:59,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
9bd6c542-561b-4bbe-b844-2962a1c6b052,Outcall,Feedback,UnProfessional Behaviour,,caba2208-a8c6-4299-b4e3-18000d91aff8,,21/08/2023 17:47,21/08/2023 17:49,21-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a9776bbe-167e-4547-a4ad-b8dab0ac8f22,Inbound,Returns,Reverse Pickup Enquiry,,c9e33c73-a613-4d42-bace-fb13fcab3456,,21/08/2023 07:32,21/08/2023 07:34,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
0512ddbc-2fb1-48c6-a9c7-585797bc88bb,Inbound,Shopzilla Related,Shopzilla Rewards,,f07f814d-63ce-493b-9446-bb36c6c97db2,,21/08/2023 09:50,21/08/2023 09:55,21-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
518c8b7d-20cf-438c-a391-96d9a82bf5bc,Inbound,Order Related,Installation/demo,,9019d965-8a45-46ea-940d-91866deb51f4,,21/08/2023 20:50,21/08/2023 20:57,21-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ed3f1093-0e0f-4b51-83f1-6bf0cb215dd7,Inbound,Returns,Reverse Pickup Enquiry,,22f359e9-2f82-49b2-9188-c8f4f5c22f4a,01/08/2023 08:31,21/08/2023 10:41,21/08/2023 10:45,21-Aug-23,ANANTNAG,Electronics,22990,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
49381f39-1635-48ba-bb4d-4b495efd6d2e,Inbound,Returns,Return request,,122f536f-fa6a-44a7-9259-2b9690cfd6f2,,21/08/2023 20:59,21/08/2023 21:04,21-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
cc93f259-6dff-497f-81b7-1da200592e7a,Inbound,Returns,Reverse Pickup Enquiry,,95304ab9-69f8-42e5-92db-5b6221825b91,,21/08/2023 23:10,21/08/2023 23:14,21-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
2b45e31a-de7c-409a-856e-75c9693733dd,Outcall,Returns,Return request,Order 28 ka magaya tha aur 30 bhej diya hai ,00778a8b-4b0e-4b38-949c-ed6481030ccd,,21/08/2023 14:06,21/08/2023 14:10,21-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
972a46b9-da7c-4ede-bfee-0bd5382f153b,Outcall,Returns,Reverse Pickup Enquiry,,404765c6-8b88-4d6d-a9ad-ff1e64ec6d55,,21/08/2023 19:07,21/08/2023 19:11,21-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b009d7d4-332f-465c-86f6-53446e2b83be,Inbound,Order Related,Delayed,We discontentd with this late order ,28cb8404-2182-47b1-9de3-15035a5aa257,,21/08/2023 19:43,21/08/2023 19:46,21-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
baac82e5-e1eb-4db2-b465-1e37c2a8f672,Inbound,Returns,Self-Help,,ad66208e-2290-4348-8791-a4ce00172792,,21/08/2023 12:46,21/08/2023 12:47,21-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
d9c99709-c1a8-4b61-b856-d46e22496635,Inbound,Returns,Reverse Pickup Enquiry,,56d6d7a9-0d0c-4cd4-8b2d-c5de690ecf06,,21/08/2023 20:54,21/08/2023 21:03,21-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c4c1cdfa-e60c-49fe-bf9a-862f5fdaa838,Outcall,Returns,Reverse Pickup Enquiry,Thanks  for helping me ????????,0b9852b3-c759-47e8-911f-de16fef5908d,,21/08/2023 14:55,21/08/2023 14:57,21-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
46b029d9-a190-482c-a27e-1e2cb907d2e7,Inbound,Feedback,UnProfessional Behaviour,Good,dc2bbfdf-201d-4bf1-ab30-97a3ad4ba38c,,21/08/2023 11:00,21/08/2023 11:10,21-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
979bc0ea-8d39-4a15-b3cf-01d4226f0839,Outcall,Returns,Return request,,38bda94a-06f0-4092-af48-e226b9d804e4,15/08/2023 13:57,21/08/2023 17:25,21/08/2023 18:31,21-Aug-23,NAVI MUMBAI,Home,427,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
bd4e5c2e-24e1-4bd4-8420-097c08676bb9,Inbound,Returns,Reverse Pickup Enquiry,Good ????,c9620988-363b-483a-9910-c5177a52539d,,21/08/2023 21:52,21/08/2023 23:00,21-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
e5b639f9-c061-4ac0-8912-0335ad3ada31,Inbound,Returns,Reverse Pickup Enquiry,Good working,1c4e5738-fe7c-413b-ba48-d9e1d8b66a69,,21/08/2023 21:56,21/08/2023 21:59,21-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
cf14904d-6118-40b3-9242-e2493def9e58,Inbound,Order Related,Delayed,,2dbaa31a-2d6e-4f23-9518-f5b7a5b1d1eb,,21/08/2023 20:09,21/08/2023 20:57,21-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
8b4b54d7-791d-43fa-84a1-66e7f56c386a,Outcall,Order Related,Installation/demo,,a71172d1-9e1d-41bc-906e-122efbb727ea,30/04/2023 22:22,21/08/2023 20:40,21/08/2023 20:57,21-Aug-23,NAGPUR,Electronics,1995,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
79874252-89b4-4b79-9130-6c1f70e28f73,Outcall,Returns,Service Centres Related,Third class company because of third class customer service.From 8th August your senior team and juniors are giving me lolipop not satisfactory answer.This is ridiculous.Shopzilla provided internal damaged TV and not pro,d2d9a090-bc52-4e85-84bc-83444aff1a12,05/08/2023 21:35,21/08/2023 19:26,21/08/2023 21:06,21-Aug-23,RANIP,Home Appliences,22999,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
eede973b-b5ab-4576-84e3-5608dd40097c,Outcall,Returns,Reverse Pickup Enquiry,,6a83a168-a217-4b22-b620-6484cff3c6db,,21/08/2023 16:37,21/08/2023 16:45,21-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3093a9d9-541c-47fc-ac94-18efd62272ea,Inbound,Returns,Wrong,,0fb45b9b-96a8-4232-aebe-9fd847114041,,21/08/2023 17:13,21/08/2023 17:19,21-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
a68c0e77-8dd2-4ebb-a663-ae8d3598aeb2,Inbound,Payments related,Online Payment Issues,,7e29ffe6-f876-4091-aaa2-d29769a9e81a,,21/08/2023 21:55,21/08/2023 22:42,21-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ddae29ce-56dc-462b-aa63-5ef0b8d432a6,Email,Returns,Reverse Pickup Enquiry,How someone like her could be a senior support executive\u2026.horrible experience with this girl .allegedly said that i have the product and i am lying,4a31c4fa-a5ed-4a57-9ffa-821b663c44d9,07/08/2023 01:11,21/08/2023 12:23,21/08/2023 13:15,21-Aug-23,DURG,Home,265,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
e893ba6a-6987-432e-845b-9a5268e20e8b,Outcall,Order Related,Priority delivery,,a1372ee9-8003-4d8b-a431-7c582e1f5a01,19/08/2023 19:20,21/08/2023 16:48,21/08/2023 16:49,21-Aug-23,CHHATARPUR,LifeStyle,449,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7cad48d2-7502-4a81-ab0b-818e29b6a8b3,Inbound,Returns,Return request,Than,98cbf97d-5bc5-435c-859d-c74992d63bae,,21/08/2023 11:27,21/08/2023 11:34,21-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
8af1f2b1-2b58-40b6-92e0-1059c0d21295,Inbound,Order Related,Invoice request,,93912fb5-494e-4887-9c28-ca1e10951950,,21/08/2023 20:42,21/08/2023 20:47,21-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
74da50f4-0105-45a4-9eec-cdd583c56d7b,Outcall,Returns,Fraudulent User,,53b450a5-5e03-4fa0-b415-c13288f1fdff,,21/08/2023 22:47,21/08/2023 22:50,21-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f7404ce3-3b39-4010-ba0b-2c9a7f94045f,Email,Order Related,Installation/demo,Good,53cb8e40-ed63-4a00-a122-a323e49edb9c,,21/08/2023 20:58,21/08/2023 21:02,21-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
0efb707f-835a-4eeb-ad44-a36761f3ce84,Outcall,Returns,Fraudulent User,,a2b3d166-3fa5-4dee-ae94-3b12f07518b1,,20/08/2023 18:50,21/08/2023 11:45,21-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
f3a5254a-e12c-452c-a96d-a6a78536f7fc,Outcall,Returns,Reverse Pickup Enquiry,,a8311813-bd5c-4cd7-86d2-0f4df9e165b2,,21/08/2023 12:35,21/08/2023 12:37,21-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
83317c59-d1ee-42f1-b3dc-38a42429fd05,Inbound,Returns,Wrong,,e3c937ae-b78a-433d-971a-260323dee741,,21/08/2023 16:23,21/08/2023 16:26,21-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
4e87291c-c57f-49d5-a723-994bd9f43a10,Inbound,Returns,Reverse Pickup Enquiry,Thanks Sumit Sir For being well informed,de78aea5-cdb2-4c5a-97fd-6b7daa0dae8c,,21/08/2023 20:16,21/08/2023 20:20,21-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
66822c4f-39ed-4ac8-8857-4b029a26f8b4,Inbound,Returns,Reverse Pickup Enquiry,Given good support ??,22bed661-a4a6-4ffb-990d-f21c5750054e,,20/08/2023 12:03,21/08/2023 10:16,21-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2662ccf4-0192-463c-addc-db5ed3052103,Inbound,Returns,Reverse Pickup Enquiry,,2da6ffac-327a-4be1-8976-8af9cc9df1f5,,21/08/2023 13:50,21/08/2023 13:55,21-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
eff6ebbc-a7bd-4bd7-9292-8a4687ae1592,Inbound,Order Related,Seller Cancelled Order,,ef78be35-ee97-41e3-aed5-83606871f4d4,,21/08/2023 21:04,21/08/2023 21:11,21-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
13d7d1a0-64fa-4f03-85e3-51bc31ce77e0,Inbound,Order Related,Installation/demo,,4c3ff58e-67b9-4674-a2b9-e6653e4a67fc,,18/08/2023 09:17,21/08/2023 10:41,21-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
a73fd632-6322-4ac4-96dc-799770d9ff21,Outcall,Order Related,Installation/demo,Good,bbd034fa-cc45-454c-bffd-7f37d313dc39,,21/08/2023 09:27,21/08/2023 09:29,21-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b914bfb9-c7d2-4924-9831-6798682b7996,Inbound,Returns,Reverse Pickup Enquiry,,7e386cf9-1ae2-47c2-887e-5e18c06c7c5a,,21/08/2023 07:17,21/08/2023 07:38,21-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
8439265d-d2a0-490b-bf80-12104f6ba901,Outcall,Order Related,Order status enquiry,,15f01e63-7f58-4d83-b29c-8bb0ec5d8120,,21/08/2023 17:14,21/08/2023 17:16,21-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
b55e72e2-3563-4de7-9fbb-e0148a8b9b06,Inbound,Order Related,Order status enquiry,,dfa6a717-2414-41b0-944d-a341ca8ed579,,21/08/2023 20:04,21/08/2023 20:06,21-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f563519c-a11b-4d2e-8f82-af16f64b2f8e,Inbound,Returns,Fraudulent User,,dd4719f1-9860-4cfa-8c60-fb5929bc73fc,15/08/2023 12:13,21/08/2023 21:06,21/08/2023 21:07,21-Aug-23,BANKURA,Books & General merchandise,1567,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
4cd067b6-64c2-4a87-bf67-86b69f9210ee,Inbound,Returns,Fraudulent User,,77f62a21-15c5-42fd-8483-7ac3495e0ed8,,20/08/2023 23:53,21/08/2023 00:00,21-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7262337b-3df6-4aa9-abe4-cdb109043674,Inbound,Order Related,Seller Cancelled Order,,1b496105-d607-416d-899b-8b043de6e377,,21/08/2023 11:29,21/08/2023 11:37,21-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
f6023996-4b4e-48d5-aef1-a7a8e67fad44,Inbound,Returns,Wrong,,81d5562b-2582-45e5-9066-0cc972ef5631,,21/08/2023 16:02,21/08/2023 17:12,21-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,1
7a2c2c8b-48ac-48d7-b605-b8b2e74e18f9,Inbound,Order Related,Installation/demo,,2b906b8d-ef5c-41a6-8a23-42443053cccb,,21/08/2023 20:33,21/08/2023 20:49,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
1afab2f7-9fb2-42e6-8b6d-18effd6c3add,Inbound,Returns,Technician Visit,"I called 3 times a day. Everytime I say the same thing,they say the same thing and the call gest disconnected. The return request is getting processed for 15 days now, no resolution. Regretting a lot for coming back to Shopzilla. ",06868744-7079-4e74-8498-105a7ca55e7f,06/08/2023 13:17,21/08/2023 11:53,21/08/2023 12:03,21-Aug-23,PUNE,Electronics,1224,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
0dff9057-fbe1-428a-ab30-8606dd876521,Inbound,Returns,Return request,,de420af4-a393-4867-83a2-4748ab01e524,,21/08/2023 13:49,21/08/2023 13:51,21-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
c2b98a4a-e907-481c-a781-a18887ac50b8,Inbound,Order Related,Delayed,,54b09400-0e33-4be3-844d-bb54f5704f9a,,21/08/2023 16:24,21/08/2023 16:25,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
411b11b8-fcee-4cf9-b0ec-0efad667cca5,Inbound,Returns,Reverse Pickup Enquiry,,c78f6a9f-845a-424d-a10f-0759f7eedc0e,,21/08/2023 19:13,21/08/2023 19:15,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
dd632b63-a1da-428b-a3ad-cd81bfb65ad7,Inbound,Returns,Reverse Pickup Enquiry,,7fd98432-114f-4366-bc91-1432d137c633,,21/08/2023 17:24,21/08/2023 17:26,21-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ab399caa-9431-4888-ab4b-becaba4b3a37,Email,Order Related,Delayed,Order delay Poor service by Shopzilla ????????????????????????????????????????????????????????????????????????????,0b58dd97-7a1d-46c7-a39c-8627b9e0b0df,14/08/2023 09:17,21/08/2023 14:34,21/08/2023 14:42,21-Aug-23,GURGAON,Mobile,9999,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
719a9d9a-6158-4df5-bd03-93a759fc7b3b,Inbound,Order Related,Order status enquiry,,8cf6f18c-92f6-4fcf-8b30-dc0044d55e4f,,21/08/2023 13:19,21/08/2023 13:22,21-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5107bb7b-c37b-4170-b570-8d1666c4bbc3,Inbound,Product Queries,Product Specific Information,,57474478-2c12-45e2-bd09-ce627cf415e9,,19/08/2023 21:24,21/08/2023 12:04,21-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
86b3e9d8-785d-4380-8942-74d7ee0f7f9d,Outcall,Returns,Reverse Pickup Enquiry,Deal with seller ,51627272-e1ba-44b5-bacb-572cf81aa737,,21/08/2023 08:23,21/08/2023 09:31,21-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,2
3460d368-2a8a-4608-a388-c8af86eb57a2,Outcall,Returns,Reverse Pickup Enquiry,,5dfa53e0-def7-4f7b-815b-c39a0c80ecf8,,21/08/2023 08:52,21/08/2023 08:54,21-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
5f126a80-f1f1-4a4a-9cdd-ba8f1a6175d1,Inbound,Order Related,General Enquiry,,7343a9d4-f089-4cae-bfe3-70f1fdbfa78d,,21/08/2023 12:33,21/08/2023 23:12,21-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
5c9c644a-e4e1-4fd7-97d1-c7e303c66baf,Outcall,Order Related,Order status enquiry,,08f14e0b-6b89-4059-b0f8-b74144f2a1a0,,21/08/2023 11:52,21/08/2023 11:53,21-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c5724abb-f368-4c25-afdc-19415278a9fb,Inbound,Returns,Reverse Pickup Enquiry,,5d286e7f-02b4-4c28-9902-39ac72d98f83,,21/08/2023 13:32,21/08/2023 13:36,21-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
5506a03c-15cf-49e3-a778-3494773473c6,Inbound,Order Related,Installation/demo,the return policy should be enhanced ,4dd88fad-e807-40bd-9682-0ee0a25eb013,,21/08/2023 22:04,21/08/2023 22:09,21-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,3
b997fe11-682d-443b-ba84-33f74be59123,Inbound,Product Queries,Product Specific Information,,edf439df-5d44-44d9-8a3a-14f364f316b7,,21/08/2023 15:50,21/08/2023 16:28,21-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4f6e9401-a283-40ff-ab80-70b7f30385b4,Outcall,Order Related,Installation/demo,Very good explanation and very nice talking I am happy ??,d894eb40-8167-4e01-8ac7-eff5dfd43c8e,,21/08/2023 11:39,21/08/2023 11:45,21-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
88611c10-260d-4b04-aed0-054f975dd705,Inbound,Returns,Reverse Pickup Enquiry,,f6817004-8505-4fab-ad5d-2d8a1faa1179,,21/08/2023 13:58,21/08/2023 17:41,21-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
7ee608c8-3f66-4bdf-b540-da41c56b182d,Outcall,Order Related,Order status enquiry,,b2b5ccd6-283f-484a-9007-a5695ecc7334,,21/08/2023 18:05,21/08/2023 18:09,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dae05e28-4441-4ea9-a0fe-46faf75e09ce,Inbound,Returns,Reverse Pickup Enquiry,,2cd25a34-cf17-4243-8e03-9380f00c4e59,,21/08/2023 18:38,21/08/2023 19:00,21-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3d4e6809-e09b-4ea7-a41a-a13e2d695003,Inbound,Returns,Reverse Pickup Enquiry,You welcome ??,fc112f1b-2468-455c-abbe-23a81eedb8a9,,21/08/2023 11:26,21/08/2023 11:28,21-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
171cb98f-d854-40d3-8188-df7a3fe8415c,Outcall,Returns,Return request,,6ce35a74-4473-4d1d-9fb1-378a5e8663a6,,21/08/2023 20:36,21/08/2023 20:40,21-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
43bdb6e3-1d01-48c6-ba06-c10a899aad9b,Inbound,Returns,Reverse Pickup Enquiry,,94d10fb6-4135-4436-9d52-eff03c91810c,,21/08/2023 19:17,21/08/2023 19:26,21-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
d4f2f2a3-c092-464c-b9ab-05a37d0d8323,Inbound,Returns,Reverse Pickup Enquiry,,2212f685-98bb-4bbe-900a-3a9a06731593,,21/08/2023 14:48,21/08/2023 14:57,21-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
a9e22ec8-8fb2-47b1-b828-0007f1192201,Inbound,Product Queries,Product Specific Information,"Dear Shopzilla Support Team,I hope this email finds you well. I am writing to inquire about my eligibility for the ongoing \""Rush  ,   Pao\"" offer. I recently completed an order on Shopzilla within the specified time frame for this promotion and I would like to confirm whether I qualify for the associated cashback. :OrderOrder Date: 21 August I made sure to follow all the terms and conditions outlined for this offer, and I am eager to know if I am eligible for the cashback as mentioned in the promotion. I value your prompt response and assistance in clarifying this matter.If you require any additional information from my end to verify my eligibility, please do not hesitate to reach out. I appreciate your attention to this matter and look forward to hearing from you soon.Thank you for your time and assistance.Best regard",beef7bea-ab0f-4389-bb12-f2d55c438ea3,,21/08/2023 15:12,21/08/2023 15:29,21-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,4
b9574e2f-2247-4e8d-ae3d-8860454b19e4,Inbound,Returns,Missing,,08935be4-92cb-4dec-a91d-8d8a58ded021,,21/08/2023 22:19,21/08/2023 22:31,21-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
f7ff500c-f814-420b-bd55-2786b19c5357,Outcall,Payments related,Online Payment Issues,Overall good ,7b3a3f6e-61ed-4529-a341-daef67f47976,,21/08/2023 21:55,21/08/2023 21:56,21-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
35200d1b-a3ed-4622-8242-e7caa77ee8c0,Inbound,Returns,Wrong,,cc37c3dc-c1ca-4aa6-8058-51f6aad6ffd9,,20/08/2023 22:26,21/08/2023 00:35,21-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
fd1eb241-7d0a-4642-9754-26e6105ac976,Inbound,Refund Related,Refund Related Issues,,c1e2009a-a9d1-47df-b476-57c3881b7578,,21/08/2023 06:30,21/08/2023 06:31,21-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
2be8109a-538c-4dc3-ae1f-872be24fc200,Outcall,Returns,Reverse Pickup Enquiry,Very good ??,b91e14eb-1963-42a2-a6a4-94f55c0620c9,,21/08/2023 17:24,21/08/2023 17:26,21-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
65781acf-6d16-49c3-a260-49eda24da686,Inbound,Returns,Wrong,,6e35e0b1-fe0d-4f92-959c-ded2aaa170ef,,21/08/2023 14:51,21/08/2023 14:57,21-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
69e1c3ae-7556-4eb2-b141-a147992bd679,Outcall,Product Queries,Product Specific Information,,98565c18-a51b-47e8-8f58-b04a4a0a2b4d,,21/08/2023 18:59,21/08/2023 19:09,21-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
48c2e5ad-8ab2-4e7c-b719-bb316b314475,Outcall,Returns,Missing,Thank you so much sir ,5918f30d-c7fa-4790-a578-01dd31e5b99d,,21/08/2023 12:51,21/08/2023 12:53,21-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
e0098397-181f-4ad6-bdde-514d7b9dcfea,Outcall,Returns,Reverse Pickup Enquiry,,c204837c-4165-47ea-992e-5ded54358295,,21/08/2023 17:38,21/08/2023 17:49,21-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
bd6bcc83-26b5-46fa-8490-fb9706c0011f,Outcall,Order Related,Order status enquiry,To bad customer service put me for 6 minutes on hold gona put review about bad service ,5c554e3b-c5a3-451a-a385-3f8db1a1b112,,21/08/2023 12:03,21/08/2023 13:20,21-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
ec3e9138-2c7f-45bc-811e-fcad57b101af,Inbound,Returns,Missing,Try to return product or if u want to refund scan availablity is needed,ef41b9c1-1a1c-402b-a715-c1e8e02e6f1d,,21/08/2023 13:27,21/08/2023 13:37,21-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4d030eb7-13c5-4034-8d8a-c9aa0090851f,Outcall,Returns,Reverse Pickup Enquiry,,dd7b1000-8055-4353-9952-73809e2f355d,,21/08/2023 17:48,21/08/2023 17:50,21-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
0d5ce1ce-ccb9-4967-8be5-a54d8b085d8b,Inbound,Order Related,Installation/demo,,3414c0f7-4ba9-4ab1-8dce-cf77d28c7b4e,,21/08/2023 20:03,21/08/2023 20:31,21-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,3
6d3c7974-4ea3-483b-9108-830f40fdfdaf,Outcall,Payments related,Online Payment Issues,Good,4dd8fe47-41ad-4c1f-a855-976f82febaba,,21/08/2023 23:29,21/08/2023 23:32,21-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
822d5aa9-a6fb-4c3e-99f5-bd4384b9ef98,Inbound,Feedback,UnProfessional Behaviour,Not Bluetooth charging type cable and aer rabad ,3a367eec-4cbf-4df4-90dd-c50b9ae7bf0d,08/08/2023 16:44,21/08/2023 15:22,21/08/2023 15:23,21-Aug-23,GURGAON,Electronics,999,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
f3943ae5-5221-4a8f-bb39-a9e7fd38419e,Inbound,Returns,Return request,,c131905d-6d63-4636-8221-625d86e10624,,21/08/2023 10:43,21/08/2023 10:45,21-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
5908dadb-1d63-4759-a578-9ff16b106e71,Inbound,Order Related,Order status enquiry,,5d672965-0e37-48f2-9cbf-ccae463ff975,,21/08/2023 19:49,21/08/2023 19:54,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6dbcf47e-481a-4487-9606-68324adb279d,Inbound,Order Related,Order status enquiry,Delivery boy contact no ,fe83229f-927b-4a61-bdfa-0ac746ea7969,,21/08/2023 20:26,21/08/2023 20:29,21-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ca960a78-5d27-4411-95e4-2c86dcd7bed8,Inbound,Returns,Fraudulent User,,49e3a539-e55c-41f4-a66e-f761fa6d12ce,,21/08/2023 21:16,21/08/2023 21:16,21-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
484e7fbd-8658-46f4-a889-5c42d5697fc7,Email,Order Related,Delayed,,209ebdd5-7130-49cf-ab8f-c429c871c1aa,07/08/2023 09:34,21/08/2023 19:21,21/08/2023 19:25,21-Aug-23,CHENNAI,Home,824,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d39131ea-a0e1-4ae1-89b8-005c0d6c17e6,Outcall,Returns,Wrong,Very good customer support team behaviour and work it's amazing experience ,c737570d-f50f-4627-aac1-c1814fee7df0,04/08/2023 15:04,21/08/2023 17:17,21/08/2023 17:21,21-Aug-23,KOTA,LifeStyle,1169,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
7ddc610d-4aae-477d-a419-0442b9838b92,Inbound,Order Related,Order status enquiry,,cbf1689d-2b31-4393-a582-578b0ea1b53a,14/08/2023 11:01,21/08/2023 13:29,21/08/2023 13:32,21-Aug-23,SILIGURI,Mobile,9999,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
3ee6398c-7296-454d-9a24-b31693ab1cd6,Inbound,Order Related,Invoice request,NO,975ba914-a2b4-4c7d-a5c7-dd037e1efd3b,,20/08/2023 17:12,21/08/2023 10:22,21-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
e2ba3e0f-7b6f-41d7-8894-123fce3f48db,Inbound,Product Queries,Product Specific Information,Good,6d66a5d0-47cb-49ad-81ec-56945958915d,,21/08/2023 10:46,21/08/2023 10:57,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
f1517b23-4dfb-476b-9887-e6dacae2a71d,Inbound,Feedback,UnProfessional Behaviour,,5f9769d9-7675-4370-a908-5bb459c230f2,10/08/2023 06:27,21/08/2023 15:47,21/08/2023 15:48,21-Aug-23,SHOLAPUR,Books & General merchandise,999,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
1a120f57-2d1d-49e0-bacf-35bf69b5c987,Outcall,Order Related,Order status enquiry,5,a4d0a0b0-84f7-4afb-8457-27088ecc49bd,18/08/2023 18:58,21/08/2023 15:08,21/08/2023 15:09,21-Aug-23,HAMIRPUR,LifeStyle,2605,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ac116ffb-a13a-444b-9f07-78ec3fd85bb5,Inbound,Returns,Reverse Pickup Enquiry,This customer support   is very nice so I am satisfy Lucent bahut acche tarike se samjhaya thanku,2a800cca-8744-46c2-9500-3625abd02d3d,,21/08/2023 14:00,21/08/2023 14:12,21-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
f603fbdd-1e7d-4a20-b900-ecea9ce1e41c,Outcall,Returns,Reverse Pickup Enquiry,Good ,2e30bea6-b269-4e52-9e4d-fa2d159570a0,,21/08/2023 23:04,21/08/2023 23:06,21-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
d02423f7-3bc2-4419-a281-a29523929fe1,Inbound,Returns,Reverse Pickup Enquiry,Tq for helping me ,75f90f0f-f7e3-4af6-9724-c07bdf7031dd,,21/08/2023 23:18,21/08/2023 23:28,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8819779d-1eb6-4262-95a5-3b7de74515cf,Outcall,Refund Related,Refund Enquiry,,528cb26e-430c-412e-900a-3d13c581fff3,,21/08/2023 23:27,21/08/2023 23:28,21-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
42f0d17a-b4bf-4fef-84b2-e0ba36901a85,Outcall,Feedback,UnProfessional Behaviour,,3d481475-8570-424c-9f90-aa87497dc0e9,04/08/2023 01:06,21/08/2023 20:25,21/08/2023 20:26,21-Aug-23,MUMBAI,LifeStyle,258,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
2ff36fb0-c624-4ecf-bcde-9241b97c6f93,Outcall,Order Related,Order status enquiry,,5e9163a9-eaab-45b9-977c-ad368a5eb9b8,,21/08/2023 09:32,21/08/2023 09:33,21-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,3
910ae33f-2f5c-4b77-8754-2ea84ab0dd3d,Inbound,Returns,Reverse Pickup Enquiry,,3ef0d564-b08d-4d34-a794-aa84868bc719,,21/08/2023 11:41,21/08/2023 11:43,21-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9ec09c6b-f4f4-464f-b771-a1f674c6528b,Inbound,Order Related,Order status enquiry,Very good ,82ef5033-a87a-47d3-8c9e-aa07a6004e69,,21/08/2023 16:00,21/08/2023 16:01,21-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
66d95d74-d733-4051-b03a-d313176f2449,Email,Returns,Reverse Pickup Enquiry,,b777a0c8-8831-486e-8e6c-720137a5a87c,05/08/2023 17:39,21/08/2023 06:57,21/08/2023 07:00,21-Aug-23,PRAKASAM,Home,974,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
d94e0035-75f5-4c41-9d9a-c3ccda589faf,Inbound,Order Related,Order status enquiry,,273b73e3-8005-4087-85b0-4100ada3790b,,21/08/2023 10:37,21/08/2023 10:40,21-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
584d558e-ae3d-4620-915c-e41cdf07c357,Inbound,Returns,Return request,Very Good ,7dc1f3cb-69f2-4705-bafa-386cc98c6343,,21/08/2023 14:24,21/08/2023 14:27,21-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
4faae02e-695a-4532-a60d-2a06a0e581d1,Outcall,Product Queries,Product Specific Information,,408a2c9c-5a29-422b-b3f1-8556b331b384,,21/08/2023 17:56,21/08/2023 17:57,21-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4d46dff0-62c4-4d3d-af7f-b8081dc42d4a,Outcall,Returns,Reverse Pickup Enquiry,Very nice ??,482a8fae-95e6-484a-81d3-e93b724e2586,,21/08/2023 10:18,21/08/2023 10:19,21-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
e8af9194-e5f5-42e5-9fee-d8b2c8e02e3f,Inbound,Payments related,Online Payment Issues,,d4e82d42-c183-43e4-9c70-93f2f5f2b784,,21/08/2023 20:46,21/08/2023 20:50,21-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cd71de66-22fc-42e4-8fcf-0b07133e2168,Inbound,Product Queries,Product Specific Information,Good,bf08ed34-5ae1-478d-be2a-df34039f7737,,20/08/2023 23:11,21/08/2023 23:38,21-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
43360e90-0d56-4992-9af4-9ec5ab339c88,Inbound,Returns,Reverse Pickup Enquiry,Nice work sir,fdd42ac3-7fcb-4c04-9d98-06b30662d0d7,25/03/2023 11:34,21/08/2023 17:10,21/08/2023 17:20,21-Aug-23,JHUJHUNU,Books & General merchandise,3999,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
09d57f70-b673-432d-9cb2-f3268b1a4a26,Inbound,Order Related,Order status enquiry,,df2cd480-edb3-4fb4-bdf8-c6f39f54ebee,,20/08/2023 15:48,21/08/2023 08:01,21-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7005b315-b8d6-47e4-9dd7-277faf34515c,Inbound,Returns,Reverse Pickup Enquiry,All good,a2c54b2a-36f6-408a-a75e-278ea0d8f789,,21/08/2023 20:46,21/08/2023 20:58,21-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1fcb37c8-381b-4643-83cf-f2127b65136b,Inbound,Order Related,Delayed,,33fdd5e0-94ac-4a54-96b1-d498b92d2205,10/08/2023 15:03,21/08/2023 14:54,21/08/2023 15:00,21-Aug-23,KAKINADA,Books & General merchandise,785,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
53c552f4-a288-4f97-b617-762c2ba2cd33,Outcall,Order Related,Order status enquiry,,2b3492d2-de7c-4894-b4b9-71c7f468737f,,21/08/2023 23:12,21/08/2023 23:12,21-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4888841a-f3f9-4b4f-9de5-009ea3384914,Outcall,Order Related,Order status enquiry,  good respons,1fe226dd-34f9-497e-8260-aa7c9236250d,12/08/2023 12:45,21/08/2023 08:43,21/08/2023 08:44,21-Aug-23,ALIPORE,Mobile,10999,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
dcb7046b-ade3-4256-a64b-c0c778533283,Email,Refund Related,Refund Related Issues,,ec8dfeb7-2c53-4a95-a268-317720236447,09/08/2023 11:21,21/08/2023 17:00,21/08/2023 17:08,21-Aug-23,JODHPUR,Electronics,799,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
2ee8e8c4-4534-432a-babc-7e8a4396c5f8,Inbound,Returns,Return request,,dd29696d-c2fd-4561-a15b-1f85c50f7fda,,21/08/2023 12:15,21/08/2023 12:18,21-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ec9f77cc-e3c4-4ee5-9319-be5968c4bf70,Outcall,Returns,Fraudulent User,,0c240cb7-9c0c-4ebd-bbb2-432ddb2ce4ce,,21/08/2023 12:13,21/08/2023 12:15,21-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
fd843c33-81e1-4b38-b9fc-2967acdba6fd,Inbound,Returns,Reverse Pickup Enquiry,,a48e25a4-eedc-40b3-a8f0-94eb3807f05a,,21/08/2023 13:42,21/08/2023 13:42,21-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
1ac897b2-bf3d-4cf1-ad75-4c7a5a106a5a,Outcall,Feedback,UnProfessional Behaviour,Please solve my problem as early as possible ??,ccb9d59f-4b84-4f00-be57-383588353ed9,20/07/2023 10:22,21/08/2023 17:32,21/08/2023 17:57,21-Aug-23,KOLHAPUR,LifeStyle,200,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
437b7962-ab50-4346-bc25-67380dade20a,Outcall,Returns,Reverse Pickup Enquiry,Thxxx ,ecb814ba-fdeb-4351-aa89-063a453b3830,,21/08/2023 19:27,21/08/2023 19:35,21-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4d00fd5f-4fc7-4e29-a6ee-94a65e481e40,Inbound,Returns,Return request,Thank you ,ca032767-5794-4800-9c93-cd9f42024be3,01/08/2023 11:33,21/08/2023 10:16,21/08/2023 10:31,21-Aug-23,KORAPUT,Mobile,4299,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
0a6b1f41-ae4f-4ada-96b9-0bccb2ba3ff2,Inbound,Returns,Return request,Customer executive was very nice and very polite.,802f5c7b-d3b0-4255-a515-f002e98e9bf8,,21/08/2023 11:51,21/08/2023 11:57,21-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
8f4e820a-8400-410f-a596-7afe33825e6b,Outcall,Returns,Reverse Pickup Enquiry,,44b0bcf1-2772-4e70-8127-3e5e08ab83c4,,21/08/2023 15:00,21/08/2023 16:17,21-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
71b51a11-a99d-4e1c-8a0b-a14945525d4c,Outcall,Returns,Reverse Pickup Enquiry,Product quality are good and rate is more than less to other apps.Easy to return ,263eb819-9fe5-4b77-a81f-2ed5aff6eb20,,21/08/2023 01:30,21/08/2023 01:32,21-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
f90e5749-c4bc-4d4f-a5d5-dcf01af40a2d,Inbound,Returns,Reverse Pickup Enquiry,,53baec2b-5e9f-4ddf-83e0-4698f65e1028,,21/08/2023 11:40,21/08/2023 11:43,21-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
ae63cad2-b3f9-42a5-8a4c-5d01b35b2a72,Outcall,Returns,Return request,,45c23deb-3979-47a6-b55d-4cc0f421c76f,,21/08/2023 17:10,21/08/2023 17:12,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
227bff2d-2af7-4f7f-bd37-2620b7769ddc,Inbound,Shopzilla Related,General Enquiry,,d055237e-ca7a-42a0-a0f1-94da345c7065,,20/08/2023 17:23,21/08/2023 13:39,21-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
96033258-ac36-48f0-b0ef-2d6bf6779bad,Inbound,Shopzilla Related,Shopzilla Rewards,,cb6b67e5-c81f-4457-95d8-3a22b9ebe000,,21/08/2023 20:16,21/08/2023 20:19,21-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
ff3b50aa-9501-419c-9c6f-632f8b8e72ff,Inbound,Order Related,Installation/demo,,24a638e2-4f3b-4063-ba67-5eaeea099de2,,21/08/2023 16:05,21/08/2023 16:28,21-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,3
7fc1817b-8b2c-4b8b-94d9-c06182c68683,Inbound,Returns,Reverse Pickup Enquiry,V good person,ec1b9066-a15c-4514-9c20-b65b1eaf2372,12/08/2023 11:16,21/08/2023 21:31,21/08/2023 22:24,21-Aug-23,KANPUR,LifeStyle,675,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
f02e0ebc-15ae-48b5-b28c-b9c34c2ef33c,Inbound,Order Related,Order status enquiry,great experience shruti ,700fdf6e-b606-455e-81e9-ffb6eab93d0d,,21/08/2023 21:36,21/08/2023 21:37,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
f26f6370-0b10-4264-a42c-ad8580227fbc,Inbound,Order Related,Unable to track,Pls resolve the issue as early as possible,be29aaaa-1627-436c-b2d2-6b48db34c11d,23/07/2023 01:22,21/08/2023 12:17,21/08/2023 12:19,21-Aug-23,PALGHAT,Books & General merchandise,13999,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
d19af1b9-0e0a-416e-b9db-cc5b6ecd519e,Inbound,Returns,Wrong,My issue is not Salve ,490869f1-718d-4963-a3ca-b1f84eb014b9,05/08/2023 22:47,20/08/2023 18:12,21/08/2023 13:46,21-Aug-23,UMARIA,Mobile,32999,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
3bbbdee2-71c3-4d90-9e67-b5271e86a740,Outcall,Returns,Exchange / Replacement,,f9f3d607-7c0a-4314-8948-6c1f54c49a8e,,21/08/2023 16:48,21/08/2023 17:06,21-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
6c208a7c-1585-4dc6-b160-3593f2af93a0,Inbound,Returns,Fraudulent User,Good ,5ee0fe8d-d704-47c2-b76f-84e725081af9,,21/08/2023 21:56,21/08/2023 21:59,21-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
3e471dc9-b1e5-420d-a911-28255d26df00,Outcall,Refund Related,Refund Enquiry,They quickly response.. Thank you,4d9d29e0-384c-475a-bc7a-79744760ec7a,,21/08/2023 08:09,21/08/2023 08:10,21-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8806e643-112d-41e7-9ef0-3dc173a941ce,Inbound,Feedback,UnProfessional Behaviour,Nice,0d2f2fb0-16b7-4c5d-a5ca-bf409a858aed,,21/08/2023 12:03,21/08/2023 12:30,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8625058c-4534-45c5-bf1c-035ed68d7135,Inbound,Returns,Reverse Pickup Enquiry,,a43c1524-4077-4f7c-8893-d7530009cea1,,21/08/2023 19:14,21/08/2023 19:18,21-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
50e5c65a-7174-4a03-b335-5f30d9859c5f,Inbound,Returns,Return request,,5b8e7546-19f6-4be1-ba50-8b3331fd1981,,21/08/2023 22:04,21/08/2023 22:14,21-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
b0051c88-a3a9-4f5e-8102-0fc20e579d33,Inbound,Order Related,Seller Cancelled Order,,89e7c44c-75a8-487b-b3d5-6abf852247da,,21/08/2023 22:58,21/08/2023 23:46,21-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
dfa8e8d5-59d1-410e-b991-ceda9292f7ec,Inbound,Returns,Reverse Pickup Enquiry,,77f666aa-5e61-4717-a08d-5ab56316766c,,21/08/2023 14:29,21/08/2023 14:33,21-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
369ea3b0-92e7-44fd-a390-9a9ff4f6c2bd,Outcall,Offers & Cashback,Other Cashback,,f52ca69f-564b-4028-8d06-c31fae5af96d,,21/08/2023 16:58,21/08/2023 17:01,21-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
485af5bc-f8cb-49ab-9ef9-9693bed8fc2e,Outcall,Order Related,Seller Cancelled Order,NICE ALL,8b0b12d4-81e7-4281-a751-767efc040287,,21/08/2023 20:18,21/08/2023 22:43,21-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
543da613-5d58-4e06-86d8-0d83a41e8af5,Outcall,Order Related,Delayed,,329fdd1e-c7fb-41a2-8f4d-aaee282f71c1,05/08/2023 21:29,21/08/2023 19:55,21/08/2023 19:57,21-Aug-23,ETAH,Books & General merchandise,4999,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,3
addf109d-0fa2-4bc3-a0cb-95df53e97b29,Outcall,Returns,Reverse Pickup Enquiry,,830d5769-cf71-4434-93ea-225772ff4eb5,,21/08/2023 23:04,21/08/2023 23:05,21-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
aa0861d1-18ed-4295-8de6-4b57c8734964,Outcall,Returns,Reverse Pickup Enquiry,Kindly solve my complain issue regarding my fake return status updated by your today Master man/delivery boy and Shopzilla will be action against that man and if my problem sove quickly I will be very happy ??,45fe705a-d8bd-4065-b50b-fe9784a503b8,,21/08/2023 18:54,21/08/2023 18:55,21-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
689353d2-b328-499f-b685-53160730abab,Inbound,Returns,Return request,Customer support executive   was polite and understand my product related queries...I am happy so and recommend Shopzilla to hier such soft hearted.....thanks alot once again minakshi,8bab7ed6-d0fc-4997-82e7-6613b9a520aa,,21/08/2023 22:38,21/08/2023 23:12,21-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
4ace6f5c-0963-4307-b20e-b67e2f941c4c,Email,Returns,Product related Issues,,2275144f-078b-4bfb-b6b4-a5b3faa81343,12/08/2023 16:19,21/08/2023 17:06,21/08/2023 17:10,21-Aug-23,PALWAL,Electronics,899,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c9f541d5-8b11-416f-a10f-ccbe25823f17,Inbound,Returns,Reverse Pickup Enquiry,Your service is fast and reliable ,6cd4fa6e-9ceb-4b55-afff-c9331a6b5fe0,,21/08/2023 14:30,21/08/2023 14:38,21-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
398242a1-a6e4-495b-8959-7b150a034f7d,Outcall,Returns,Reverse Pickup Enquiry,,37e1980e-2e5e-464e-b177-f578c3965c49,,21/08/2023 19:50,21/08/2023 19:52,21-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5e04bc36-b380-4f7c-b120-b3aa724d4af2,Email,Order Related,Delayed,,6cacc1d5-fa91-4f00-8d32-ec7922604258,09/08/2023 22:51,21/08/2023 21:50,21/08/2023 22:05,21-Aug-23,DHAMTARI,LifeStyle,493,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
9f487007-e006-40f0-8d8d-973e16d345bb,Inbound,Returns,Reverse Pickup Enquiry,,767fdf1a-f1ba-4f65-b3fe-ef659f0f1ff1,09/08/2023 00:13,19/08/2023 14:13,21/08/2023 00:47,21-Aug-23,SAMBALPUR,LifeStyle,386,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,3
ddc3aaf6-b5dd-45d7-8c0c-de98f8c13ad0,Outcall,Returns,Reverse Pickup Enquiry,Refund me back,9d5e1a8a-06ee-4321-8144-ce0d70e4256e,,20/08/2023 13:50,21/08/2023 00:14,21-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
be61dc34-86b8-4d67-8582-6afa7cdb6e5b,Inbound,Order Related,Delayed,,a738f68f-1bbf-44b8-b05a-3ce68b60081c,,21/08/2023 12:49,21/08/2023 12:52,21-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
e812ad2b-1324-4877-b534-33e145e07c56,Outcall,Returns,Fraudulent User,,ae2016a7-b3f4-4556-a627-a4339f7f806c,,21/08/2023 19:25,21/08/2023 19:28,21-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
bf6a6210-67f4-4fcd-a48c-9770b17bdcf2,Email,Order Related,Delayed,,5c0aa037-1048-4a36-bbf4-c90ab73b06bd,16/08/2023 21:01,21/08/2023 14:50,21/08/2023 14:51,21-Aug-23,BHIWANI,Books & General merchandise,261,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
eb19a733-6034-4036-86cc-e10c7aa3fb8b,Outcall,Order Related,Order status enquiry,,f5b28a51-c196-4ccc-bfc3-a81a169b75c5,,21/08/2023 11:52,21/08/2023 11:57,21-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e22fa011-d9e0-4d4d-a505-dadab49a4d8a,Inbound,Returns,Reverse Pickup Enquiry,,54c58ccd-3b13-43a6-a96f-e23f671deb2c,,21/08/2023 13:41,21/08/2023 14:02,21-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,3
8a770592-6d12-44fd-b076-f2dbfff80eae,Outcall,Returns,Fraudulent User,Customer care support executive is great and helpful ,17de222c-2f56-417b-8d34-1438de4ab988,,21/08/2023 19:34,21/08/2023 19:48,21-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
152a0114-7c35-41dc-b425-707c7e3dd94b,Inbound,Order Related,Order status enquiry,Thanku so much ?? customer service.... always happy to you ..thanku for nice information...thanku a lot ...a lottttttt .....   ,eb3929a1-b203-495e-be97-27ae63e56f36,,21/08/2023 09:46,21/08/2023 09:47,21-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a2eb9583-f8bd-4997-b032-ab61e20ffe01,Outcall,Cancellation,Not Needed,,7d8176d6-c1ba-4957-8b0c-2ace48d67806,13/08/2023 12:30,21/08/2023 15:30,21/08/2023 17:30,21-Aug-23,CHENNAI,LifeStyle,1595,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
15e93b12-c86c-49ef-a4e9-d7775faccab0,Inbound,Returns,Wrong,,617cbe23-6bcb-4c2e-8109-efadc29df3be,12/08/2023 12:51,21/08/2023 22:01,21/08/2023 22:12,21-Aug-23,GURGAON,Home Appliences,39490,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1e2799ab-f205-484b-9723-4d86842f62a9,Inbound,Returns,Reverse Pickup Enquiry,,0e145f76-cfa0-44d7-863e-a25d94fe798d,,21/08/2023 14:54,21/08/2023 14:59,21-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
db69adee-8805-4b50-a488-d85e0702dbd7,Inbound,Returns,Reverse Pickup Enquiry,,302eb570-ecb4-437e-b4e0-3a4ad2d0124f,,21/08/2023 10:28,21/08/2023 10:29,21-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
1e9a4acc-d6e9-44fd-ac5a-d408269d85e7,Inbound,Order Related,Delayed,,05364b9a-a841-49a1-8ea7-a5def0069f3c,,21/08/2023 14:28,21/08/2023 14:41,21-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5f5aa8e5-4d8b-4693-94ea-2fcae32c695e,Outcall,Returns,Missing,Better control and management of your suppliers to ensure they perform and deliver ,3bb9e673-5882-4bb5-a3ad-98cb8bb9fa53,,21/08/2023 21:19,21/08/2023 23:22,21-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
bffbfdbe-299a-4619-b783-e37510f62ae7,Inbound,Returns,Reverse Pickup Enquiry,,4fd528ca-1221-43a0-a467-24f36e1bdd7c,,20/08/2023 21:24,21/08/2023 05:50,21-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3b630af3-4071-4c8e-9234-3d310e74398d,Outcall,Feedback,UnProfessional Behaviour,,9a11b947-6535-456d-a460-9871316aceb0,,21/08/2023 15:06,21/08/2023 15:13,21-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
b24d3b7e-65e1-4dbc-a57a-896dd4472383,Outcall,Order Related,Order status enquiry,,b83f8a01-0c6d-46a5-9dab-7a8696c224a4,,21/08/2023 16:18,21/08/2023 17:14,21-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
4e37d206-c834-440b-ac01-70108e9dd9bf,Outcall,Returns,Reverse Pickup Enquiry,Wjhj,f12a1500-e3d3-403e-9dee-9b6bebf9696e,,21/08/2023 18:47,21/08/2023 18:49,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
b1f96e31-2d85-49d4-b8dd-4df55fc7ba73,Outcall,Returns,Return request,,bf2baec6-f40f-4055-8875-1528c4f8dfe2,,21/08/2023 13:05,21/08/2023 13:07,21-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
c017dc7d-d593-4c60-9ed5-484c2f6a28a8,Inbound,Product Queries,Product Specific Information,Don't hide the policy ,65d3dafb-ce02-4ede-91b6-97781dca20c5,,21/08/2023 21:15,21/08/2023 21:23,21-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,3
1e67b4ce-04ed-409c-8946-94f50b626a14,Email,Cancellation,Not Needed,"The customer care was unable to resolve my query, my order has not been delevered from more than 20 days what is the issue... I need my money back and need to cancel the order",d03c7559-d8bb-4ed3-9cd7-232ad1e29f17,04/08/2023 10:43,21/08/2023 14:49,21/08/2023 14:51,21-Aug-23,PUNE,Home,299,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
791ae8bc-6efc-455b-8521-2b1bef63ab96,Inbound,Shopzilla Related,General Enquiry,,39be19b6-0bff-40a5-b8c6-979c042ec405,,20/08/2023 23:17,21/08/2023 22:20,21-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
4e569ee8-5040-48fc-b5ab-ab972b51a1e0,Inbound,Refund Related,Refund Related Issues,Nice ,ecd5c2d9-4394-4890-a62b-300b66c50dd4,,21/08/2023 12:37,21/08/2023 12:42,21-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
d1a1df80-422c-4228-8f07-efd8eef1e251,Outcall,Order Related,Delayed,,36ed8aa7-a694-4622-8c93-9dcaf5e95b05,,21/08/2023 14:08,21/08/2023 14:11,21-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
d24aee90-0190-4a83-ac2b-5656301b0b4a,Outcall,Returns,Fraudulent User,,0a7b45f7-57d5-4cda-b393-8510d962fc3b,,21/08/2023 23:03,21/08/2023 23:19,21-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,4
4a2bb070-30a8-4392-86ef-c904956814e5,Inbound,Order Related,Delayed,very good service,abac3574-b7b6-4711-85d0-1fdd189e2b36,15/08/2023 12:34,21/08/2023 12:28,21/08/2023 12:29,21-Aug-23,VARANASI,Electronics,999,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
67dc8725-9c01-4d67-a06e-9af2df00584d,Outcall,Returns,Wrong,Good ,2afe78ab-da3e-41d1-a2ec-90ddf7a21e38,,21/08/2023 20:07,21/08/2023 20:47,21-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
8b457dc5-cd1f-4bd8-9496-281a5a599274,Inbound,Returns,Service Centres Related,,54d46ac9-a66e-45ae-bbf5-8472269bf972,09/06/2023 20:22,20/08/2023 20:26,21/08/2023 19:18,21-Aug-23,BALLIA,Mobile,15999,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,2
d640585d-cead-46ff-8e26-7c404006df7d,Inbound,Shopzilla Related,General Enquiry,,0acd5291-13fc-474d-95c1-b0a76e7af497,,21/08/2023 12:31,21/08/2023 13:34,21-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
dc26e6d1-6ce2-466b-8f57-955ab5545ddc,Inbound,Returns,Reverse Pickup Enquiry,,862a60bb-c11e-4c12-b505-56dc398b4577,,21/08/2023 22:01,21/08/2023 22:07,21-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f671ea85-6731-446f-9674-d4d100812629,Outcall,Order Related,Seller Cancelled Order,,c851474a-3259-4c68-8155-6c27f17a5852,,21/08/2023 23:42,21/08/2023 23:51,21-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
0795a95b-515c-42bc-a00a-7ab37a0121da,Inbound,Returns,Reverse Pickup Enquiry,,685c1b7f-b78f-430e-a5d4-808b633ebf15,,20/08/2023 22:14,21/08/2023 09:58,21-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
42f8aa9d-a83b-4395-8e19-43be505513ac,Email,Refund Related,Refund Enquiry,,83e9b114-4288-4733-afb2-125ac2fc4749,,21/08/2023 20:50,21/08/2023 20:53,21-Aug-23,,,,231,Rachel Avila,Lucas Singh,John Smith,>90,Evening,4
9872c270-f940-4463-82f3-65ec913eb8fa,Inbound,Returns,Service Centres Related,Good ,f4733508-017b-4481-a48a-bddd596434e6,14/07/2023 15:42,21/08/2023 10:37,21/08/2023 10:45,21-Aug-23,CHANDRAPURA,Home Appliences,479,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
e443f60f-7969-43e6-bc19-6596c4aae07f,Inbound,Order Related,Order status enquiry,,3b2409ca-b487-48a6-986c-b1f8f05c87e2,,21/08/2023 22:03,21/08/2023 22:04,21-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fdf693fc-7631-41c4-98eb-34c82e42fea4,Outcall,Cancellation,Not Needed,,8599c49b-a545-411e-84f6-079dd3567b02,11/08/2023 14:01,21/08/2023 08:25,21/08/2023 08:27,21-Aug-23,INDORE,Electronics,18999,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,3
8cd41011-ca3c-4504-96e2-580494bfe650,Inbound,Returns,Reverse Pickup Enquiry,,d54e1ff1-1e4a-4dce-9330-33c38dbfadb9,13/08/2023 15:03,20/08/2023 16:40,21/08/2023 09:21,21-Aug-23,NAVI MUMBAI,Home Appliences,168,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
ca8f0609-f5dc-4742-a7e2-854ac78352af,Inbound,Product Queries,Product Specific Information,,0745b219-648f-4190-be27-99c4ce5ba870,,21/08/2023 11:51,21/08/2023 22:48,21-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
5180baec-b32c-4b30-97eb-cc1c131b8068,Inbound,Product Queries,Product Specific Information,"What if you find a vendor selling pirated copies of the books, would you ask the. Customer to accept the fate of buying such products? I don't think it is a best practice since I don't have an option to refund I do now want to accept the book from same vendor do a QC from your side before sending a product to the customer. If there is an option of recieving original book of the publisher from another vendor that would ease the process of replacement. ",75a3cdfa-f658-496a-801d-0a7fc296c68c,,21/08/2023 16:25,21/08/2023 16:26,21-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
7c551ef1-7028-4dc9-816d-55ddc7c220b8,Outcall,Returns,Technician Visit,Good,53a6ccd9-ef2e-43cc-8b16-91b2c50c42f5,,21/08/2023 10:48,21/08/2023 11:00,21-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
cd7fdba9-6a98-4ade-8f50-9ef8e3ef4062,Outcall,Returns,Reverse Pickup Enquiry,,a199560e-49a5-45e8-93f5-79de18d69b5d,,21/08/2023 15:47,21/08/2023 15:51,21-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
80ba3dff-2216-4e5d-a0de-b54daa7662d4,Inbound,Returns,Wrong,All good,c43652ee-06b6-4de0-b435-c0aeaa1fa655,,21/08/2023 18:56,21/08/2023 20:18,21-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
398cff58-97a0-43c6-a201-5ebc83026fa2,Outcall,Returns,Reverse Pickup Enquiry,I am very upset to reply the product cannot be replaced and pickup. I cannot help you.,d4b12f55-3eba-499c-a7ba-2637f716619b,,21/08/2023 15:51,21/08/2023 21:55,21-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
fb5f4262-a8ed-4299-835f-77dbc3e2233b,Outcall,Product Queries,Product Specific Information,,1622149d-40c8-4d79-ab1d-159d6f7cbe00,,21/08/2023 17:02,21/08/2023 17:04,21-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
91f6fcd1-6ad6-450d-98c7-ae6fc257d9fa,Outcall,Returns,Reverse Pickup Enquiry,,f31c02e2-8aa9-47fd-a09d-6b09e46d3629,,21/08/2023 17:55,21/08/2023 18:01,21-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
450e639f-e264-402d-b48d-06da93ce3f47,Inbound,Returns,Wrong,,5331e6d1-89d6-42c4-b384-8e257e9fb010,09/08/2023 08:02,21/08/2023 09:48,21/08/2023 09:51,21-Aug-23,Birbhum,Books & General merchandise,824,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
e31f881c-8688-46b5-a1ae-2051a579d835,Inbound,Returns,Reverse Pickup Enquiry,Helpful customer team,7d0bd7ef-e97b-4c37-9d54-8ede91218839,13/08/2023 20:28,21/08/2023 10:25,21/08/2023 10:25,21-Aug-23,BASTI,LifeStyle,1993,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
114d1e81-949f-48e9-92da-612a0b4013e7,Inbound,Order Related,Delayed,,92acc193-93c1-4ed4-9004-a20500101a10,13/08/2023 14:14,21/08/2023 19:29,21/08/2023 23:53,21-Aug-23,HYDERABAD,Home,2615,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
1de4f18a-1efd-407e-bbc6-551865127b94,Inbound,Returns,Wrong,,9e267d60-2c3d-4d04-80fa-88e3b4ab328e,,21/08/2023 14:22,21/08/2023 14:29,21-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
0cffc9d9-db98-497e-9d33-8640e9b686fd,Inbound,Returns,Return request,Good support,b250f6f6-4e74-4da1-8a9b-a8b91528024d,,21/08/2023 22:44,21/08/2023 22:55,21-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
a23ff4f5-4fef-409e-8b42-3f1fe82fa64c,Inbound,Product Queries,Product Specific Information,,c7c3db8c-2131-4c9e-ab6c-f9fc76ddd826,,20/08/2023 17:43,21/08/2023 06:13,21-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8a876353-aa6b-44f8-b172-41375f2be348,Inbound,Order Related,Installation/demo,,e31b53bc-67cb-4c65-b7f6-3e8fa5777ab5,,21/08/2023 11:56,21/08/2023 11:58,21-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
6f6f4a0e-d97b-4983-a058-f68b8698b01e,Inbound,Returns,Return request,,d5579712-b464-4b62-8618-eaf65368c3a4,,21/08/2023 21:43,21/08/2023 21:44,21-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
129ad1ab-703a-4711-a16a-e4a990dad231,Inbound,Returns,Reverse Pickup Enquiry,,cd44bade-43ac-41e1-b746-8087686ca6b1,,20/08/2023 18:57,21/08/2023 11:33,21-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
159ff489-c670-4309-b098-1d93b416d1aa,Inbound,Returns,Reverse Pickup Enquiry,No thanks,ffd355ec-d665-45b2-a3ac-0bc179c347c5,,21/08/2023 19:18,21/08/2023 19:27,21-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
20ad2261-7e7d-485b-a3c9-a865ffef57d3,Inbound,Returns,Reverse Pickup Enquiry,,7b41250e-f552-4976-a01d-6e47f62fe6b8,,20/08/2023 09:33,21/08/2023 12:10,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
52f1d9b8-4a4e-467e-b181-8a44b5ff3d0d,Outcall,Returns,Reverse Pickup Enquiry,,d4e1f89e-cd6f-4611-b09d-cf86c4d26248,,21/08/2023 12:14,21/08/2023 12:16,21-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
9aef37f9-7f46-48bc-b7e7-ce8bf7e3bff6,Inbound,Order Related,Delayed,,a0847fab-64c9-4a24-9904-58d446a8d57b,,21/08/2023 10:29,21/08/2023 10:31,21-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
217897cb-d8b1-403f-8316-abf2220fafd2,Inbound,Returns,Return request,,d62e36e2-5c98-46f5-8282-0e2322cedd75,,21/08/2023 13:15,21/08/2023 18:29,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
d7a3d281-bf50-4cc8-9d4a-5b1aabaf109c,Outcall,Returns,Return request,,dc18a47e-79b3-4299-800a-bbe2b815fd49,,21/08/2023 13:08,21/08/2023 13:10,21-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
f5056d0f-8dc3-4c0d-9b3a-77ff4372d0aa,Inbound,Returns,Missing,,0400b666-b0a0-41b0-a3ec-76814da87c74,07/08/2023 14:51,20/08/2023 10:43,21/08/2023 20:23,21-Aug-23,FEROZEPUR,Books & General merchandise,232,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d4230157-ac6f-43d4-baab-60c027567f08,Inbound,Returns,Wrong,Good service,4b364c12-c030-4ee0-953c-702205dc75aa,,20/08/2023 07:38,21/08/2023 15:26,21-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6312e47d-6944-45a6-8a7e-f845ad8ad012,Inbound,Refund Related,Refund Related Issues,,4773904f-00a4-4e27-ac26-3547a2b75f6b,,21/08/2023 12:38,21/08/2023 12:41,21-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,1
95c0df86-144d-4d18-b76d-9ae10d70ee27,Inbound,Order Related,Seller Cancelled Order,Thanks saroj diwedi sir,696d8b5e-cfb5-4be4-b6ae-18f00f286fd8,,21/08/2023 14:16,21/08/2023 14:31,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4734e903-d1c5-47d7-88f8-ca25a8a94097,Inbound,Payments related,Online Payment Issues,,628c5f3d-d898-4cfd-8d0a-8bb77a349632,,21/08/2023 15:10,21/08/2023 15:14,21-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9d89f69c-ee2a-43b2-a28b-448698feaf70,Outcall,Returns,Return request,,f38d64f3-77ef-4984-a15f-d56482ade0a6,,21/08/2023 09:49,21/08/2023 09:53,21-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b02fb433-d10d-484f-be99-f75206dd52af,Inbound,Returns,Reverse Pickup Enquiry,,1aeb9482-20b6-46d7-acbc-12509c05b58d,,21/08/2023 17:22,21/08/2023 18:10,21-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
03df1517-aa14-4fca-854e-7f7a134ea258,Inbound,Returns,Reverse Pickup Enquiry,Make return policies felxible in all cases,b02510af-ab6b-42c6-8ebc-779909a73008,,21/08/2023 19:02,21/08/2023 19:07,21-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
28ae8512-309e-4515-b3fe-f3ed8cc63801,Inbound,Shopzilla Related,General Enquiry,,e0ee30c1-89a3-4b9b-acfd-30d8315d9b3e,,21/08/2023 19:57,21/08/2023 19:58,21-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
96fbcac8-3da9-4146-a710-1bb734bad2dd,Outcall,Returns,Reverse Pickup Enquiry,Very good,425e4833-cb9d-4770-97aa-bc93f61498be,,20/08/2023 10:46,21/08/2023 07:33,21-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
cf3b6186-4b17-43ae-a768-be0c8ee51f0f,Outcall,Order Related,Delayed,Thank you ,7d166a7d-eb42-4c25-8068-9ce3c58ae30a,,21/08/2023 08:42,21/08/2023 09:08,21-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
503b88cf-991b-4df2-968b-629ad4d47397,Inbound,Order Related,Delayed,,60773f3b-a03e-4fd0-bb9b-38e1ace0bc74,,21/08/2023 10:04,21/08/2023 10:43,21-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
671d0a1a-f662-438a-8587-b73dc6f8a8ab,Outcall,Returns,Return request,,5587f28a-65a3-4b32-bfb5-89e494ad589d,,21/08/2023 11:33,21/08/2023 11:35,21-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
eb02fe68-5816-4048-a909-9daad7307f9b,Outcall,Order Related,Delayed,,5221b127-1fb8-4fc8-9d80-fffd27af34f7,,21/08/2023 16:30,21/08/2023 16:31,21-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
343e5904-2ccc-48f2-a1ac-17a49eff31f6,Inbound,Returns,Missing,,62dc48c6-1523-4cf3-8369-2e0502a5791f,01/08/2023 21:56,19/08/2023 15:54,21/08/2023 04:41,21-Aug-23,AKOLA,Home,1000,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
10ec104a-7f07-48be-92f6-afd1f249a006,Inbound,Returns,Missing,,17d1bea0-fc1f-4a5d-bf62-6473889fcbf5,,21/08/2023 11:20,21/08/2023 11:38,21-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
258c603f-2c18-47bf-9866-6a9705e81b79,Inbound,Returns,Reverse Pickup Enquiry,,fe930ca5-d769-4382-8ca7-077689f064ba,,21/08/2023 07:42,21/08/2023 08:00,21-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
225aee8d-294f-4526-bf00-b31dbe06c727,Inbound,Returns,Exchange / Replacement,,7dcd798f-290b-421b-98cd-f819d66e154a,,21/08/2023 19:40,21/08/2023 20:17,21-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
d829c1b1-1e79-4aa3-ac03-c78ca0e8dcd2,Inbound,Returns,Reverse Pickup Enquiry,,06546f75-18cd-46c6-936c-397f4b1887ea,09/08/2023 13:15,20/08/2023 11:41,21/08/2023 12:34,21-Aug-23,KOTA,Electronics,1999,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
106f0128-7bca-4e4c-b276-e71080928d44,Inbound,Order Related,Installation/demo,,bdc80e79-bbda-43a4-b6f5-b7984c5f7ec5,06/08/2023 17:20,21/08/2023 14:37,21/08/2023 15:35,21-Aug-23,NIRMAL,Furniture,15990,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,4
eb0c5227-801f-4b0a-bb01-ae08fc8667e8,Inbound,Product Queries,Product Specific Information,,5aa0b2c0-fd94-4d6e-84a1-e016d350608c,,21/08/2023 11:28,21/08/2023 11:30,21-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
cec3f91b-aea2-4971-8955-0f23e76e0272,Inbound,Order Related,Order status enquiry,,36e3490b-efef-49da-be5d-61a7b332586e,,21/08/2023 18:45,21/08/2023 18:50,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
ee861bc8-29d2-4efc-94c4-14e2eca0bef3,Email,Order Related,Installation/demo,Warranty claim I have no any contact and not received SMS ,8948aa7d-8a4b-4e6b-bc6a-008c39d46f36,,21/08/2023 20:33,21/08/2023 20:41,21-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,3
78b6dd4e-c3f1-4e6b-a05f-571400891c11,Inbound,Returns,Reverse Pickup Enquiry,More information like that delivery boy location ,49c05baf-9cb2-4f41-a7ac-ae582ab8d5ca,18/07/2023 14:30,21/08/2023 10:46,21/08/2023 10:46,21-Aug-23,VARANASI,Electronics,5749,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
051d04e0-1908-41c2-bf27-431689b4e8fd,Outcall,Returns,Return request,,3f01945a-6381-488d-b220-1ece58b13e9e,,21/08/2023 17:11,21/08/2023 17:22,21-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
48e669d8-b79b-40f3-bf60-784c53b3c33a,Inbound,Returns,Fraudulent User,Good ,95ce98a8-bcc9-4a29-94fa-a868670dccc3,,21/08/2023 12:14,21/08/2023 12:16,21-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
ff3c2edc-a4ec-4be3-8ea9-b03a8164c84b,Outcall,Order Related,Delayed,Please make the number of the delivery agent available to customers - it will save a lot of time,d1a39899-1611-45b4-9174-273f3e20f03f,,21/08/2023 09:19,21/08/2023 09:30,21-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,1
e4bcf420-e474-4941-bf38-1a2db5166bd7,Inbound,Returns,Missing,,11b5831e-3d65-4819-8cad-1baab50719fa,,21/08/2023 12:24,21/08/2023 12:28,21-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
11bd9e60-8965-492f-a3f9-ed157d68c2bb,Inbound,Feedback,UnProfessional Behaviour,,d54a3487-75c2-4f47-ba7d-92cd2a1228af,,21/08/2023 14:07,21/08/2023 14:07,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
2bbd3654-0c83-4564-ba14-dab20f8432e6,Outcall,Offers & Cashback,Affiliate Offers,,83119620-d5a0-4f66-a454-b21553d48bf7,,21/08/2023 16:14,21/08/2023 16:15,21-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
38ae0d29-ff29-41b8-aea3-97e322afe6cb,Inbound,Order Related,Installation/demo,,e2f641c4-6f77-40f9-9993-90bad48f4e39,,21/08/2023 19:16,21/08/2023 19:18,21-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b8c8a036-68c2-4628-90aa-b9f3be8168a9,Email,Returns,Reverse Pickup Enquiry,,36c568e6-2388-49c8-9a1c-e2fb1eb5ecdf,,21/08/2023 15:09,21/08/2023 15:09,21-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
ab7aadf6-4646-4ead-9424-1b639f7317c5,Inbound,Returns,Fraudulent User,,c6a23669-d7fc-403b-869a-58866c5acf4a,,21/08/2023 19:50,21/08/2023 20:01,21-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
ac947589-cc3a-4670-9add-65c80dbd69dc,Email,Feedback,UnProfessional Behaviour,,5187acc2-afae-42e1-a09b-d95bd2b02853,09/08/2023 06:48,21/08/2023 20:51,21/08/2023 20:57,21-Aug-23,HAZIPUR,Mobile,29999,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ac7c796a-2f72-4466-b7e8-a149e7e499c6,Inbound,Returns,Return request,,a68fec4b-3e74-4351-b13a-d05bf43f54bc,,20/08/2023 21:47,21/08/2023 04:41,21-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
21cf5d07-0165-40ae-8f4c-0b621b7c0384,Inbound,Returns,Reverse Pickup Enquiry,,8931657d-bb60-491d-8041-62da2c639952,,21/08/2023 23:32,21/08/2023 23:38,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b4434f68-b025-488d-abff-a3af2189a162,Inbound,Returns,Reverse Pickup Enquiry,,de812c25-5a42-4e2b-b139-4d63dba813d3,,21/08/2023 10:27,21/08/2023 10:37,21-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
f8a80bb8-920a-43cb-ab86-05db5358572c,Inbound,Order Related,Installation/demo,,83ec478b-fb99-4b3b-b35b-f41e21fbc8e6,,21/08/2023 13:28,21/08/2023 13:32,21-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
0ae5b250-1a81-4856-844f-54d463811106,Inbound,Order Related,Order status enquiry,I like your explana ,ccb64c33-ba4e-4f65-828a-658b7cc39485,18/08/2023 21:28,21/08/2023 14:29,21/08/2023 15:00,21-Aug-23,BANGALORE,Mobile,13999,,Jessica Jones,William Park,John Smith,31-60,Morning,4
6f079b8d-917c-4652-88c3-192a5476a37b,Outcall,Order Related,Delayed,Voice are very good and helpful nature ??,34759e02-b651-4295-8035-397119fbcab7,,21/08/2023 18:54,21/08/2023 18:55,21-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
07905e12-1c27-45b1-8147-93d47315048a,Outcall,Product Queries,Product Specific Information,,1596ce8c-ad6d-4868-815f-24aaee8e4431,,21/08/2023 15:41,21/08/2023 15:45,21-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,3
75515706-8cc7-4afe-9fa6-14788acc4aef,Inbound,Returns,Reverse Pickup Enquiry,,76dc431e-e47c-4620-8eaa-1e3cae274ed6,,21/08/2023 19:38,21/08/2023 19:41,21-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
59a811c0-a9f1-4ecf-9ba2-6d36300d2cc1,Outcall,Returns,Fraudulent User,,5db84482-59e7-4a6b-9f75-bc25d738f33e,,21/08/2023 14:09,21/08/2023 14:11,21-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
be5aa0b5-eaa8-41c6-921e-93c0078c8e6e,Outcall,Returns,Return request,,70206da8-44e2-45b0-b8e7-2052573160fe,,21/08/2023 21:13,21/08/2023 21:40,21-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
0351964d-be63-4c67-86bb-c5591b08bdcb,Inbound,Order Related,Installation/demo,,14748d33-8b73-4fa0-b567-50db627e7f42,,21/08/2023 21:46,21/08/2023 21:50,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
c4336009-34e8-4928-82c9-30fddd7c7678,Outcall,Returns,Reverse Pickup Enquiry,,61ae5bd4-49bd-4e05-93d8-b20535a8f9fa,11/08/2023 13:23,21/08/2023 17:46,21/08/2023 17:56,21-Aug-23,MYSORE,Home,629,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
30f69af8-0906-4f5d-bfe8-d8b52ca135b8,Outcall,Refund Related,Refund Enquiry,,2103ad41-3f46-41e5-a190-02d2df5ab4ff,11/08/2023 15:45,21/08/2023 12:26,21/08/2023 18:43,21-Aug-23,BHIWADI,LifeStyle,465,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
92dca988-c0bb-4d93-952d-2470cd847e4b,Inbound,Returns,Reverse Pickup Enquiry,,285a1313-257d-49be-95e9-961db4edf1f5,,21/08/2023 13:35,21/08/2023 13:39,21-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
6bb367c0-f34c-408a-a94d-7283f355993c,Inbound,Refund Related,Refund Related Issues,,2e47706c-1ba9-4e4f-88e7-95be76cb47dc,01/06/2023 16:15,21/08/2023 07:40,21/08/2023 07:55,21-Aug-23,SASARA,Home Appliences,7699,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
596e1ad6-1b56-4910-8a28-d6912eb5ac52,Outcall,Order Related,Installation/demo,,209418ba-02d9-4523-aac6-4bdad88d9d7d,,21/08/2023 20:04,21/08/2023 20:21,21-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
c06097a4-a39d-40bc-8171-b7c6fda03936,Outcall,Order Related,Delayed,,213f4b5b-ff3e-467c-bd5b-7bd7bc27e1a8,,21/08/2023 23:01,21/08/2023 23:04,21-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
ecd7993f-9f59-4c25-acff-bd0e43576d53,Inbound,Order Related,Order status enquiry,My order not received time per and my office timing Monday to Friday time 09.00 am to 5 PM and aapke delivery boy ki tarf se muje   9 PM delivery   aate haai my issue y haai,5effd5eb-1085-478b-9310-4935cbeb9146,,21/08/2023 16:10,21/08/2023 16:11,21-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,1
b1d03076-08a1-420c-b015-cf623195dcce,Inbound,Returns,Fraudulent User,,7481d1c8-22de-4432-ba72-bec596f41657,,21/08/2023 20:33,21/08/2023 20:49,21-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d6d05bfb-c68f-462c-98f1-c9c96420e5a9,Inbound,Order Related,Invoice request,,2293ee6a-b380-456a-888d-8c4c5072d23b,,21/08/2023 18:47,21/08/2023 18:48,21-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
c154a814-325d-4a16-83a3-1f2d1353826a,Inbound,Returns,Reverse Pickup Enquiry,,cf84a4c9-b105-4b8f-a7e2-ccfc69a2b2d8,,21/08/2023 15:15,21/08/2023 15:24,21-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
55aa1830-cdc6-4d30-9d3f-cc3ee7fea6b1,Inbound,Product Queries,Product Specific Information,,31b5141a-1220-4be7-b599-f6ca7fefb4e2,,21/08/2023 16:28,21/08/2023 17:25,21-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
0d155217-7b48-4bf9-b896-6eaa3b6c5a4e,Inbound,Returns,Return request,Overall my conversation is good ??,8b94f872-c8f5-488a-8b58-dc2faefbc323,,21/08/2023 20:23,21/08/2023 21:34,21-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
9090c172-506d-4349-aeac-e607263e5fc4,Inbound,Order Related,General Enquiry,Vary good ,8506d27b-f568-43ee-8463-c3e9f550e215,,21/08/2023 20:24,21/08/2023 20:26,21-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
0273216b-d9b1-4a10-9e4d-aa4b5cbe35e6,Inbound,Returns,Reverse Pickup Enquiry,,7f111e47-e6ea-45e6-880e-f9268c233bd3,,21/08/2023 18:41,21/08/2023 18:51,21-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
882aed91-e984-4fae-a200-6acdb6be136e,Inbound,Product Queries,Product Specific Information,Yeah mam bahut hi   vyavhar  e hain customer se   se gujarish   Inko promotion karaya  ,8900d359-7ea4-48e9-979f-34868ef00f92,,21/08/2023 16:08,21/08/2023 16:18,21-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9406d999-14e2-4432-8235-63c5f839bcf2,Inbound,Returns,Reverse Pickup Enquiry,,33d14fa6-5a08-4dd8-b0cc-8565f052baa6,,21/08/2023 21:45,21/08/2023 22:08,21-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
75999fc6-56ba-4849-bc0f-f9059a955c7b,Outcall,Product Queries,Product Specific Information,,9e805cc7-5cbf-427b-9dd5-292c3a3dd4d1,,21/08/2023 22:29,21/08/2023 22:35,21-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
8bb42c4c-9a52-4aa3-85c1-ed5779789029,Inbound,Order Related,Priority delivery,Nice voice ,62c89648-5bcd-41fb-8880-55a613cc0a10,17/08/2023 21:47,21/08/2023 05:18,21/08/2023 05:18,21-Aug-23,RISHRA,LifeStyle,799,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
6b8b1949-91aa-40c5-8f5c-22db9a8d7e0f,Inbound,Cancellation,Not Needed,Please kick out AI,516c734b-1180-4492-b02e-d96d0fc6a0c2,18/08/2023 00:15,21/08/2023 09:22,21/08/2023 09:32,21-Aug-23,SHAHJAHANPUR,Mobile,12974,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
7a16591b-7f30-48e3-88c6-30db5719a568,Inbound,Returns,Service Centres Related,Charging issues   please,b95ead33-e9c5-45e4-940d-f7e43ebc474d,,21/08/2023 09:23,21/08/2023 09:32,21-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
2a83fcd6-8375-45c9-8711-c012257784b7,Inbound,Order Related,Delayed,,3107c544-0af0-4d37-bb7f-a030621c8603,,21/08/2023 12:13,21/08/2023 12:19,21-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
ead2240e-4b4f-4c40-907f-7ebd33274bb7,Outcall,Returns,Reverse Pickup Enquiry,,f27b4e91-a896-4466-ad85-6c2031e637cb,,21/08/2023 17:46,21/08/2023 18:01,21-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
250fb8e0-ffec-438d-a532-ab93d5ad2398,Inbound,Order Related,Order status enquiry,,bc28e359-2b43-47ea-9b74-72a6590cc11a,,21/08/2023 19:15,21/08/2023 19:23,21-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
dfec04bc-69f1-47f1-85d0-41b923ef2908,Outcall,Product Queries,Product Specific Information,,3fdeb6b2-76a6-42e4-b468-aeb060e4e847,,21/08/2023 19:02,21/08/2023 19:07,21-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
973317db-eb4b-4c63-9147-ace70458094a,Inbound,Returns,Return request,Thank you for resolving ,99df7952-7d88-4a04-b9ae-0184a2f1aef7,,21/08/2023 12:43,21/08/2023 12:45,21-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
c2f72ca5-fc7c-49e7-b88d-0a0f7a016c9e,Outcall,Refund Related,Refund Related Issues,Resplv,10a68622-c65b-474c-9bff-c60f503ce628,,21/08/2023 22:16,21/08/2023 22:17,21-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
651ba8dc-381c-40a9-8472-466394c0031e,Outcall,Returns,Reverse Pickup Enquiry,,99b3440e-26a4-4e87-a698-ef35188a7a57,,21/08/2023 18:15,21/08/2023 18:19,21-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
63f8882d-a47d-4695-883d-375765c3d84f,Outcall,Refund Related,Refund Enquiry,,1203c46a-f76a-4eab-ba3b-53426994d415,,21/08/2023 21:17,21/08/2023 21:25,21-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
3d636f6c-5c26-41d0-a703-dc905c67f4fc,Outcall,Returns,Reverse Pickup Enquiry,Do not respond in my product ,935acf16-d3a3-4f10-9112-09341c5cca68,,21/08/2023 18:11,21/08/2023 21:11,21-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
075eb7e5-43a8-426a-966f-b981e36ebeb6,Outcall,Returns,Reverse Pickup Enquiry,,bd1160c9-83f4-4bbe-8968-66e5b0ad91ae,05/08/2023 15:33,21/08/2023 13:13,21/08/2023 13:14,21-Aug-23,VADODARA,Mobile,10999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
0868f665-5ae4-4637-b97e-b67b7cd35d36,Inbound,Returns,Return request,Very poor service ,3785d3b0-7d60-4b28-9667-775ed1a87f30,,21/08/2023 07:49,21/08/2023 10:46,21-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
e04528e8-d57f-4743-99c1-63f1c53a3a95,Outcall,Returns,Reverse Pickup Enquiry,Good,dc75695a-4aa5-47f2-b804-11d37dfaa15e,,21/08/2023 17:08,21/08/2023 17:11,21-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
35c3819c-6368-4938-9266-37645ce77b2e,Inbound,Returns,Reverse Pickup Enquiry,,94d2148b-5c20-4ed4-a2f1-f4755a910cb5,,21/08/2023 23:41,21/08/2023 23:46,21-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
1f99d659-16f6-4aac-9aac-b4a819875f32,Outcall,Returns,Return request,,99b98435-8a2b-4aaa-a3b2-5e45bc4dc0bd,,21/08/2023 16:44,21/08/2023 16:49,21-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
70d932de-17b6-4de1-a127-36fbd2cb5158,Inbound,Order Related,Delayed,Very good ,1c4eca18-897a-43bb-81f8-952a7d10de2e,,21/08/2023 22:07,21/08/2023 22:56,21-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9908be50-214d-4991-89e9-52720fa799dd,Inbound,Returns,Reverse Pickup Enquiry,,27781bb4-e226-4ea2-b347-9c44b932132f,,21/08/2023 11:13,21/08/2023 11:26,21-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
0c89d922-7181-4fcc-8b05-0a4ca118abdc,Inbound,Order Related,Seller Cancelled Order,,5386369e-e245-45de-918f-d6b710135c70,,21/08/2023 13:12,21/08/2023 13:14,21-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
3c0bd48a-69fc-406f-a3db-960562c7939b,Email,Refund Related,Refund Related Issues,  care Services ,c8ca0f05-51b8-4127-af32-50509104774d,,21/08/2023 15:58,21/08/2023 16:00,21-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
83e75fcf-f91e-4750-bdba-9625fbd2da25,Inbound,Returns,Reverse Pickup Enquiry,,f1a9e28c-5cf5-4596-b44e-c6a2be596a18,,21/08/2023 15:20,21/08/2023 18:40,21-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
870636a9-3b07-4191-9b5f-6cffd8221b7d,Outcall,Order Related,Delayed,please solve my problem as soon as you please,da74b442-7416-4754-b1b3-bfe2c31959c5,,21/08/2023 16:38,21/08/2023 16:40,21-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e7e40532-0605-4945-b710-f2d925da4429,Inbound,Returns,Fraudulent User,,57adf5aa-55cb-4c4d-bb13-2aaec80be3ff,,21/08/2023 20:25,21/08/2023 20:30,21-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
7de30928-3258-4b78-a5dd-45f642596577,Inbound,Order Related,Delayed,,6172ae23-0c59-4879-87d7-fe87fd09865e,12/08/2023 20:08,21/08/2023 13:17,21/08/2023 13:18,21-Aug-23,VAPI,Home,379,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
a60b8da2-b89d-41ab-a8a3-54f2444f634b,Inbound,Order Related,Installation/demo,,9d85b0df-db25-4b2c-b588-9e21139ddeae,,21/08/2023 10:04,21/08/2023 10:12,21-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
19dcd7d2-b342-42e8-b1f9-4cb3404c127c,Email,Returns,Reverse Pickup Enquiry,,312c4d1f-a7bc-4aa4-bb10-941ae4df0214,,21/08/2023 19:37,21/08/2023 19:55,21-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0d560515-0738-478f-8241-247b910c37be,Outcall,Order Related,Order status enquiry,My issue is not resolved. ..i'm not satisfied ,ac9f7530-89d4-4c66-a7da-5797d082e9aa,,21/08/2023 21:24,21/08/2023 21:30,21-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,1
8006c3aa-b53a-4a99-933c-b3129b7f0a72,Inbound,Payments related,Wallet related,,43d6e2bb-be52-4160-9255-de027708676a,,21/08/2023 08:45,21/08/2023 09:11,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
71f7ea94-bee0-4afa-9a1e-c452cdff3abb,Inbound,Returns,Wrong,,09886015-055c-4b1f-b107-11c1fd987fb5,,21/08/2023 13:45,21/08/2023 13:46,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
b2a0ab5f-791d-4ae7-b585-9c839d5ed0d8,Inbound,Order Related,Invoice request,God job,f5c8071d-9d37-4411-8761-9ca3a7379361,,21/08/2023 13:32,21/08/2023 13:45,21-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
257ed9d5-1baf-47fa-aa0f-fef674868d59,Inbound,Order Related,General Enquiry,,177e056e-6b24-4637-a2c3-4aa7bbbe2f59,,21/08/2023 15:25,21/08/2023 15:27,21-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
ad21a369-1572-4d9c-9070-cad24a4c1ad8,Outcall,Product Queries,Product Specific Information,,c11dfe22-7cf5-48b2-944f-2455e265c28b,,21/08/2023 19:35,21/08/2023 19:36,21-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,3
a626259f-41e3-4b72-9c8b-b4a5542b42ea,Inbound,Returns,Wrong,Be careful in providing our orders to avoid such hassle. ,6b496a39-da8f-4cf6-87ec-8401c9b16a08,,21/08/2023 20:18,21/08/2023 20:20,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
6af1c305-1ca2-4d6e-b91f-6553fd04e31f,Inbound,Order Related,Installation/demo,,14928b9d-9975-4eec-b9d2-a4b8e9a0593a,,20/08/2023 12:48,21/08/2023 12:59,21-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
866736d2-21a1-4748-b1e6-25ac0b68f812,Outcall,Order Related,Delayed,,f0c3133f-7f28-4bc3-85e0-2be9bbc62674,,21/08/2023 10:24,21/08/2023 11:12,21-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7331ed58-1a3e-4bc3-881a-9016720f3144,Outcall,Returns,Reverse Pickup Enquiry,,af730455-cd97-4a9b-82fc-e395866f8e50,,21/08/2023 17:14,21/08/2023 17:25,21-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,4
7eaadf3f-0660-451e-bf98-c90461922053,Inbound,Order Related,Seller Cancelled Order,One of the most pathetic service i have ever seen in my entire life.,b02b0c80-259f-4918-9ef8-ddbe6f4d4359,,21/08/2023 11:23,21/08/2023 11:39,21-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
f6734a8a-8846-4bc1-99ec-7dcaf5ba02ff,Inbound,Returns,Reverse Pickup Enquiry,,d7a8b382-5bd3-44c3-9f0c-80160cdea629,,21/08/2023 14:23,21/08/2023 14:26,21-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
ea13e242-6598-4732-8b03-b4acda6d7761,Inbound,Returns,Return request,,8e639485-6b9e-467e-8f87-15e56d63abe8,,21/08/2023 21:07,21/08/2023 21:09,21-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
66292031-f9d1-4d36-8258-c25132a6b74c,Inbound,Returns,Reverse Pickup Enquiry,,a64e95d4-3032-4dd7-a752-9c206ac027f0,,20/08/2023 17:08,21/08/2023 00:08,21-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
85dc7ad5-b7ae-4c81-89b5-6110f5fd11ca,Outcall,Returns,Fraudulent User,Very Good Response from Shopzilla Consultant,a6d739eb-8151-406b-b71d-31d55901b033,10/08/2023 23:22,18/08/2023 20:36,21/08/2023 12:19,21-Aug-23,WEST GODAVARI,Books & General merchandise,18,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
a7e5967d-c180-4aca-ac7e-8c373212ca00,Inbound,Cancellation,Not Needed,,19360ca6-bbf5-4ea3-b106-2c7cf574b37c,09/08/2023 20:01,21/08/2023 16:44,21/08/2023 16:48,21-Aug-23,FARIDABAD,Electronics,799,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,1
73dda710-f74d-47cb-9fc2-361acd8d409c,Inbound,Order Related,Order status enquiry,,7c8b63ec-b643-4d1a-a3f1-f637d6a7d950,13/08/2023 11:47,21/08/2023 20:03,21/08/2023 21:02,21-Aug-23,BHARATPUR,LifeStyle,386,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
2bce4466-6800-4455-94a3-5d4127fdbd0a,Inbound,Returns,Fraudulent User,Good work ,6eb40ff8-d77f-42b0-acdb-0db58492886f,,21/08/2023 10:17,21/08/2023 10:17,21-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a4ac57c4-9cfb-4018-8781-41532608bba6,Outcall,Returns,Reverse Pickup Enquiry,,65ca5359-dcd6-445c-972a-bc9085f8ef8f,,21/08/2023 09:14,21/08/2023 09:18,21-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6336a5ec-e1df-4101-9e6c-bd0b5825aa37,Outcall,Returns,Exchange / Replacement,,29a80dd7-ec0c-4cb5-840e-f27863294e89,,21/08/2023 18:14,21/08/2023 18:15,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
d53a3f4b-9d14-4d57-90c0-caac69412d06,Inbound,Order Related,Delayed,,162cc918-dbdd-4e58-919f-b621ce844be8,09/08/2023 23:09,21/08/2023 10:14,21/08/2023 10:14,21-Aug-23,DHARMABAD,Books & General merchandise,1207,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
cc67acaf-3f0a-4de4-8a8d-c6d37e30d73a,Outcall,Order Related,Order status enquiry,Choose better delivery partners,e8dfcb72-84b1-42f4-81a0-8276cbdb97a5,,21/08/2023 15:56,21/08/2023 16:16,21-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
c821028f-4b35-4059-a98c-23629b8660fa,Inbound,Order Related,Customer Requested Modifications,Good job,789c25fd-4351-4d94-bd02-1bd7c0eaf5ca,17/08/2023 12:22,21/08/2023 17:11,21/08/2023 21:00,21-Aug-23,KOLKATA,Books & General merchandise,249,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1d837fb0-1832-4ca9-ad1f-6e64557692f5,Inbound,Returns,Technician Visit,,69233f1d-e743-4220-aa7b-9aaefbef1aa1,03/08/2023 15:57,21/08/2023 12:24,21/08/2023 12:26,21-Aug-23,SANGOLA,Furniture,11690,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1b9833a5-0ed6-42e2-9033-2ba40f17778b,Outcall,Returns,Return request,,79b4560b-eb54-412e-8951-d14f9b098233,,21/08/2023 09:59,21/08/2023 10:02,21-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
c3508a6d-4725-4478-8d9a-902e01aa2ca7,Inbound,Returns,Service Centres Related,,96b4b624-7d3a-4df2-9317-a413d94c3a78,,21/08/2023 16:16,21/08/2023 16:58,21-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9d33c9a2-c951-4cd6-a04c-a4a4a8195c62,Email,Returns,Return request,,2e6dde8b-82be-4462-95bb-9f5431f726db,,20/08/2023 20:43,21/08/2023 05:45,21-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
eef6b5af-76e4-4e49-a81c-1392a73a39d1,Inbound,Returns,Return request,,40b4b598-184b-4220-a2d9-53816d29b5e4,11/08/2023 13:13,19/08/2023 20:45,21/08/2023 05:38,21-Aug-23,FATEHABAD,Books & General merchandise,275,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
b61acfc2-57d8-4bda-8d08-097343fbc25f,Inbound,Order Related,Delayed,,90464d3d-11a2-4896-b18c-d7dd092c8e8b,,21/08/2023 21:01,21/08/2023 21:02,21-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
361b3647-d59a-4971-8a16-255d1b5f16ef,Outcall,Returns,Missing,,2e758b81-a77e-4207-a95a-c6782bfd056f,,21/08/2023 23:52,21/08/2023 23:56,21-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
6901904a-8166-430c-a62c-0c2d7bec1890,Inbound,Refund Related,Refund Enquiry,Owesom ??,160a2e09-370c-40fe-827b-34dc74128475,10/08/2023 19:28,21/08/2023 10:17,21/08/2023 10:39,21-Aug-23,NEW DELHI,Affiliates,65,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
4e57236d-035c-4efd-beb6-3af8f7411a3b,Inbound,Payments related,Online Payment Issues,,5a6d2cb1-f9d1-4290-a19e-888b3a704a00,,21/08/2023 00:58,21/08/2023 01:00,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
18532831-b648-42b8-9b5a-12257e66fcec,Inbound,Returns,Reverse Pickup Enquiry,,95e60b5c-a570-457e-b7b1-ea0778cfd3c0,,21/08/2023 15:48,21/08/2023 15:59,21-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5653a81b-edac-43bd-9e16-9e626b314f67,Inbound,Refund Related,Refund Enquiry,,5eb1343d-557a-4518-8522-30ec9e62e4c4,,21/08/2023 20:29,21/08/2023 20:29,21-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
f68ec4a7-4f67-47e9-9ea0-6dfdb3e33d05,Outcall,Returns,Reverse Pickup Enquiry,  good ,3a0c1b57-55a1-40d0-81b1-583cf934bd8b,,21/08/2023 11:22,21/08/2023 11:23,21-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
ddeafbc4-fa1c-4882-b19f-47bb370405f3,Inbound,Returns,Fraudulent User,,4da623dd-8481-48ab-81e1-801b69460c48,,21/08/2023 22:25,21/08/2023 22:27,21-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
339762b4-e3e4-421b-90c9-b69f5825710a,Inbound,Order Related,Delayed,,ef425bd4-f4d8-4de2-8e8e-ff84174283bd,,21/08/2023 18:16,21/08/2023 18:19,21-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,1
9dd04b0e-c927-4f92-871e-142ea8d3766d,Inbound,Returns,Reverse Pickup Enquiry,,6fe81bf9-2635-4cce-a7f1-0165315a8900,,21/08/2023 19:35,21/08/2023 19:36,21-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e251046f-986a-43dd-be1d-378364341839,Inbound,Returns,Fraudulent User,,8891182a-e61f-4671-a0b8-2d8b12dd3871,,20/08/2023 11:27,21/08/2023 13:27,21-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
434447bd-658a-4860-be60-5472dc62cc7b,Outcall,Order Related,Customer Requested Modifications,,33d40b53-b31e-4fd2-b7e4-8d5fe4b6b6e5,,21/08/2023 22:04,21/08/2023 22:06,21-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
fa0015c6-56ef-4b17-bb14-cddfd94f10ea,Outcall,Order Related,Installation/demo,,8475ecd8-7bbd-4f0f-9095-e5b2f9bb241d,,21/08/2023 14:50,21/08/2023 15:10,21-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,1
606d7ca5-5332-43fe-aa02-dace78295a12,Email,Order Related,Delayed,,a7f9e650-510f-498b-a631-c977a6fbdab6,11/08/2023 11:08,21/08/2023 14:39,21/08/2023 14:44,21-Aug-23,REWARI,Mobile,9999,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
b6fe268b-712f-4c79-9c15-fee85aee2f58,Inbound,Returns,Return request,  dikhta h bo product seller nahi bhejte h,0fa0ba59-d8c0-4603-bab2-254104ab4ec5,,20/08/2023 10:50,21/08/2023 08:57,21-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
adad359e-4994-43c1-8992-41ef903712be,Inbound,Returns,Reverse Pickup Enquiry,,4f9bccfc-2b47-4c18-bad2-faea0e39ce47,,21/08/2023 11:19,21/08/2023 11:20,21-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
ba247c00-e165-4f3c-9109-d34d7d71d54d,Inbound,Shopzilla Related,General Enquiry,Helping person ,59e58a75-39c7-49d2-90b3-8ca797390533,,21/08/2023 08:51,21/08/2023 08:51,21-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bf71fb62-4518-4bec-8cb2-8df356c76e76,Email,Order Related,Delayed,,89394cf2-9458-4d29-b001-caa217668565,,21/08/2023 17:06,21/08/2023 17:08,21-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
b882f3c6-ce82-4bed-8e9a-b496a77b609e,Inbound,Order Related,Order status enquiry,,48d1c5ea-584b-4118-a577-9cbe955baacd,,21/08/2023 18:44,21/08/2023 18:58,21-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
a9817179-fa36-4cd7-a7f6-45cdf0ac1d0f,Inbound,Returns,Reverse Pickup Enquiry,Good customer care support. ,70e3d3b2-6007-4777-98a0-544d9ed7a1f9,,20/08/2023 21:12,21/08/2023 05:33,21-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
e1dc1195-5c64-40ea-9c4d-14f424604b2d,Inbound,Returns,Return request,,88d094a6-a693-42ff-acc6-4a7cb198f7ab,,21/08/2023 11:00,21/08/2023 11:28,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
d3493390-d6bc-4ebb-a300-79fb89189cd5,Outcall,Order Related,Priority delivery,,bc68ae70-33c0-4ff3-a9cc-90a5c4634529,,21/08/2023 18:12,21/08/2023 18:20,21-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
878d9d0c-5913-4ed6-975f-865f9e728ea0,Outcall,Order Related,Order status enquiry,Very good language,7e21911f-9dd9-42c2-b111-7a2109657fa1,,21/08/2023 18:05,21/08/2023 18:06,21-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
8fedbb1d-6008-472b-8944-3dd3a63e416b,Inbound,Returns,Wrong,,7c0e3952-0234-4839-995b-2edfd45906b0,09/08/2023 13:27,19/08/2023 21:15,21/08/2023 12:29,21-Aug-23,KUCHAMAN CITY,LifeStyle,2407,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
5406d82b-59bb-4821-a6ad-72e86aa04475,Outcall,Offers & Cashback,Other Cashback,Yet Not resolved problem.,01ad3bee-105e-4fcf-8bce-d1f329ff24da,,21/08/2023 10:50,21/08/2023 12:23,21-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,1
71ac0cd1-c0af-404d-95a3-16ae9296366c,Inbound,Returns,Reverse Pickup Enquiry,Can not remove GST number added. ,829144fb-9724-4dd7-bce6-9d72d4fb3551,,21/08/2023 22:01,21/08/2023 22:04,21-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4afdb0c6-c5ac-4b9b-83c4-a078b71d1e88,Inbound,Returns,Service Centres Related,Plz solve my problem my product warranty ,be7b1305-1618-4d65-8eaa-84d706fcaccf,,21/08/2023 23:43,21/08/2023 23:46,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
68016227-c132-469c-be64-f6fcc8f23952,Outcall,Order Related,Order status enquiry,,728d908a-65bb-4ead-b7d4-ce9c177acfb3,17/08/2023 12:51,21/08/2023 14:26,21/08/2023 14:27,21-Aug-23,NAVSARI,LifeStyle,357,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
6de8f764-f9ff-4660-bc88-8ad656c9d4f9,Inbound,Returns,Reverse Pickup Enquiry,,6067b652-a576-4db8-8f99-52b3f2aa46bb,,21/08/2023 21:31,21/08/2023 21:33,21-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
c2b51388-7f28-4e7e-814e-2ee06d03708c,Outcall,Returns,Reverse Pickup Enquiry,,9d1b8c1a-4bc1-44d9-a9b7-27de5d055973,,21/08/2023 18:04,21/08/2023 18:06,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
c530c91d-123e-4e14-b3cd-0c9553d80817,Inbound,Refund Related,COD Refund Details,,c7ce9256-fe1a-41bc-9dc5-d3c762f56a5a,,21/08/2023 14:02,21/08/2023 14:03,21-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
1ddaaa3a-4362-4ed2-b0d2-a3d81425add2,Inbound,Order Related,Delayed,,e2cc2183-72da-4e22-9502-c8f519a2ef19,09/08/2023 00:54,21/08/2023 10:00,21/08/2023 10:01,21-Aug-23,JALANDHAR,Home,156,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
19c934d4-30d3-454c-a3f7-a412beeee4e0,Outcall,Returns,Exchange / Replacement,Kindly resolve the problem.,b4e0cd14-3229-43e2-88b9-2977ae2d95db,,21/08/2023 16:34,21/08/2023 16:49,21-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
3821ba57-f3e7-484d-8425-715bc6668076,Inbound,Returns,Return request,,e99c412c-6601-483d-9a66-62b25b553dd7,07/08/2023 11:20,21/08/2023 18:00,21/08/2023 18:03,21-Aug-23,ALLAHABAD,Electronics,1199,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
6d870d71-44a2-49e5-8555-7b77bf46f1dd,Outcall,Returns,Reverse Pickup Enquiry,,3adaf725-265d-4ad4-a00b-d855d759b7b0,,21/08/2023 18:01,21/08/2023 18:55,21-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e983f3f0-6e6d-400f-9efa-e2cb426a690f,Inbound,Payments related,Online Payment Issues,,86e834c0-cce5-49c8-ac57-262c94b22146,,21/08/2023 20:38,21/08/2023 20:40,21-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,4
45449938-e4d9-4de7-9598-95d6d38f2f87,Outcall,Returns,Service Center - Service Denial,,9360373e-1c2f-47be-bfdb-ce052df866f1,,21/08/2023 17:37,21/08/2023 19:46,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
e70fb4ff-f5dc-40b6-ad2a-86ea7a9a2728,Inbound,Refund Related,Refund Enquiry,Very good survice.,245c1e7a-0ddb-40c4-a920-da68abd4e2ac,17/08/2023 11:31,21/08/2023 10:23,21/08/2023 10:24,21-Aug-23,BERHAMPORE,Electronics,1399,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
72498c57-55d7-4a5c-9634-7106202dbc3f,Inbound,Refund Related,Refund Related Issues,Very nice call from Shopzilla ,8b59dd1a-ac5b-4123-8e6e-7416db63f802,01/06/2023 16:15,21/08/2023 07:37,21/08/2023 07:40,21-Aug-23,SASARA,Home Appliences,7699,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
083bc6f8-9e79-4eac-8ca1-e019b8167976,Inbound,Returns,Reverse Pickup Enquiry,Thanks,e29a67df-d24a-462b-93c9-86410e58ea2b,04/08/2023 12:58,19/08/2023 09:38,21/08/2023 21:40,21-Aug-23,HYDERABAD,Home,841,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
878194eb-e328-457a-8982-4e17aafc0bf2,Inbound,Returns,Reverse Pickup Enquiry,,e54e96c9-415b-49d8-a7d8-edb7330c35a9,,21/08/2023 15:14,21/08/2023 18:40,21-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6aef7e6a-ef9b-4475-b17d-683023651211,Outcall,Order Related,Order status enquiry,,ca9de827-3581-4b3d-9030-4b5bc6c8c458,19/08/2023 20:04,21/08/2023 11:46,21/08/2023 12:32,21-Aug-23,NEW DELHI,Electronics,1499,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d10175a2-4119-4c4f-941a-8fc8711da4d4,Inbound,Cancellation,Not Needed,,cfcb0957-23c9-4d77-8aca-372d244627c1,,21/08/2023 12:08,21/08/2023 12:37,21-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
ff01196a-e105-4e04-a225-59b0ff38d937,Inbound,Returns,Return request,,5c9c8d09-c963-4100-8fe4-4722728894c3,,21/08/2023 22:29,21/08/2023 22:32,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
d2607fa2-baf3-410e-9094-1bda743fc87c,Email,Order Related,Delayed,,b02bfdfc-0879-45b4-8ce7-249837d85adb,,21/08/2023 12:30,21/08/2023 12:31,21-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
1a0534b8-54f3-4b8e-a677-e1caab81f270,Inbound,Returns,Return request,Best experience excutive,ff46e2a3-dec5-4b2a-add6-8802fef0a808,,21/08/2023 19:57,21/08/2023 19:59,21-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d6edc607-c199-4c03-abcc-b2882b19a0b2,Inbound,Returns,Fraudulent User,,236675dc-6add-4931-8855-5c74f2d01dac,,21/08/2023 07:54,21/08/2023 07:56,21-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
91397e00-d345-41e2-88fd-a8493880559a,Inbound,Returns,Reverse Pickup Enquiry,Only this one customer support has properly short out my problem thanks to him and please told to other that they have understands customer problem ,8ec09ee7-24dc-4ea8-8946-3448493f4726,,21/08/2023 10:18,21/08/2023 10:19,21-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
1edb5672-0bbc-45f5-8bbf-08c6d32756e9,Outcall,Order Related,Order status enquiry,Good and better,73f11581-60b3-4f8a-beaf-f716a36ddb5c,,21/08/2023 15:32,21/08/2023 15:33,21-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8732e2ab-eb37-49ec-aef0-9492ed29cbbd,Outcall,Returns,Service Centres Related,,1c156db9-5233-4e83-8656-0a49f3add491,13/08/2023 20:42,21/08/2023 17:36,21/08/2023 17:38,21-Aug-23,MUMBAI,Mobile,29999,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
755aa7ce-436f-4404-8c18-e9fab65c167b,Inbound,Returns,Reverse Pickup Enquiry,,a2db3e1d-d9ba-4871-b473-e8eb4423c49c,,21/08/2023 23:08,21/08/2023 23:22,21-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
65a98e29-c582-4d49-bff2-7ee1c1eacf55,Inbound,Order Related,Installation/demo,,7d2035d5-3487-4dce-b04c-7cfe107f0685,,20/08/2023 19:59,21/08/2023 14:38,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
9cf0e816-1115-4388-9807-938bde140c1b,Inbound,Returns,Technician Visit,Shopzilla ghatiya market place seller duplicate product sale Shopzilla customer service very poor feedback ,f43448a7-bf7a-419c-8753-22fe3c333b7b,,21/08/2023 12:05,21/08/2023 12:06,21-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
450e038d-afd0-413b-8b0f-4f7d8f198700,Outcall,Returns,Reverse Pickup Enquiry,Always bae service ,39c58233-81d6-4c6b-afbc-6d40ea8a6316,03/08/2023 11:38,21/08/2023 15:05,21/08/2023 15:08,21-Aug-23,VIRAR,LifeStyle,278,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,1
45289fa6-123a-484f-b8f4-58ba114aa3ac,Inbound,Returns,Service Centres Related,Very goog,2d6e331e-a87b-413d-a5d1-f5e59c5cd2d4,,21/08/2023 12:53,21/08/2023 12:54,21-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32fa4172-c07d-4a16-adf4-d2aa29037c79,Inbound,Returns,Reverse Pickup Enquiry,,b9255186-852b-48d3-86b1-67044da2e3f4,,21/08/2023 13:43,21/08/2023 15:49,21-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
c08fa0f6-323f-4550-b87b-3a5df30c9331,Outcall,Returns,Return request,,8b81adb6-6c77-40d6-8070-444203c59453,,21/08/2023 07:42,21/08/2023 08:36,21-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8623ea49-735a-498f-9264-4c22978af895,Outcall,Order Related,Invoice request,,c7a32958-7fd9-4ce3-b84e-2a9ea4967000,,21/08/2023 17:46,21/08/2023 18:55,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
308ae324-0df0-46e4-bbb2-3f2400be2b71,Outcall,Order Related,Order status enquiry,Thank you so much ??????????,aa39589a-4fc1-43a9-996d-17aaf684c894,,21/08/2023 18:01,21/08/2023 18:02,21-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
af5459aa-18ac-4153-a0da-07a57a232603,Inbound,Offers & Cashback,Instant discount,,559e9663-787a-4fa1-af19-3277f156a508,,21/08/2023 22:50,21/08/2023 22:50,21-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f77ac886-7bec-4396-8781-3ae68253fefa,Inbound,Cancellation,Not Needed,,41659dcb-2f77-4a27-9796-6051d6a6365d,,21/08/2023 14:28,21/08/2023 17:52,21-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
aa2bddf8-d71f-46df-ab39-27a020c3bda3,Outcall,Order Related,Installation/demo,,8e920303-bba6-4852-aafb-9ca018e44ed0,,21/08/2023 18:45,21/08/2023 18:47,21-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
b1377cf8-6f77-4a6a-8133-c211dc6ca4f4,Inbound,Order Related,Delayed,,8c1a1819-842e-43b5-89a0-3f5829b824d3,04/08/2023 08:31,21/08/2023 11:39,21/08/2023 11:41,21-Aug-23,SRINAGAR,Electronics,1499,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
c88f7133-8569-434d-8d64-09e0305b30a5,Inbound,Returns,Service Centres Related,,6ff8a767-95da-49ef-9bc7-e77656e85549,,20/08/2023 09:36,21/08/2023 18:56,21-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
52e90330-092b-4b44-8046-05deb4022016,Inbound,Order Related,Installation/demo,Good ,1d92665b-6087-42b8-af99-14207673bed4,,21/08/2023 11:53,21/08/2023 11:58,21-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,3
4f2b9d13-51ca-4323-af9e-8c69fd16cd69,Inbound,Returns,Reverse Pickup Enquiry,,75350e86-2882-4555-a7c4-953d0feb53a5,,21/08/2023 13:21,21/08/2023 13:23,21-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
e19a0fe2-9ced-4c06-8797-6c592eea5c62,Outcall,Returns,Missing,,b293fcfe-34d1-4707-a320-1b62c71a6016,,21/08/2023 16:56,21/08/2023 16:58,21-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
0e6e54f2-6ff4-4bc1-aebf-7e5360267f71,Outcall,Returns,Wrong,now a days getting customer support from Shopzilla is difficult ,ff3ebf06-7406-47ec-9013-67296fe8f4f6,,21/08/2023 19:10,21/08/2023 19:19,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e63d254f-f563-4de0-b75a-8ef64e90dadc,Inbound,Returns,Missing,,92bd1298-1cda-47ab-a91a-309d79ec9b5d,,21/08/2023 23:41,21/08/2023 23:42,21-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
ecf669a8-4597-4b22-80b2-607080bf15d0,Inbound,Order Related,Order status enquiry,,a348a7aa-281f-4277-a4b5-dc5fd116d674,,21/08/2023 20:56,21/08/2023 20:57,21-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,5
48c3979f-2f2a-4976-b1dd-2949004e37b8,Outcall,Returns,Return request,,47a4f461-1bde-4e32-b79b-103bdb0a8107,,21/08/2023 16:11,21/08/2023 16:24,21-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
220852e1-ac7c-4ef6-a3a3-f244edda3067,Email,Returns,Wrong,Very good,03990bd9-d451-4f05-942f-d6da1af2b488,,21/08/2023 11:02,21/08/2023 11:02,21-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
12feb371-fec4-4712-8444-1f8a0cb194d8,Inbound,Returns,Reverse Pickup Enquiry,After sale service of the product must be care off.,fd4f32fe-0505-4f83-a5cd-9ef621a58c80,08/08/2023 08:57,21/08/2023 13:51,21/08/2023 14:20,21-Aug-23,BANGALORE,Home Appliences,7690,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
232d0561-611f-4eb4-a2bd-f9de89b38ffa,Inbound,Order Related,Delayed,,64209558-18b5-459c-8961-67d4b989f5a3,,21/08/2023 18:47,21/08/2023 19:05,21-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
22020009-f89c-486a-ac40-8148ef32b50b,Inbound,Order Related,Installation/demo,Good support,69043e4f-8732-45e1-9576-c289c7414e97,,21/08/2023 11:43,21/08/2023 11:55,21-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
666465c0-dda0-42fb-bd1e-010163c33f68,Inbound,Order Related,Order status enquiry,,5ba654e9-ae2d-459e-b984-01f6327585e1,,21/08/2023 15:03,21/08/2023 21:09,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
2ad3b5f2-913e-4456-b02c-90fcc36cdabf,Outcall,Shopzilla Related,General Enquiry,Very good ??,ae7678ca-ac96-4e5e-b8fe-66e7af10708c,,21/08/2023 18:46,21/08/2023 18:48,21-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
885d0b7e-9e31-4b13-8a5b-879e150c38ce,Inbound,Returns,Reverse Pickup Enquiry,,9604a794-adcb-42a6-8a51-3cb4c494c7f5,,21/08/2023 10:15,21/08/2023 14:26,21-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,4
e8a32ef3-2c6b-4d7e-9e03-04d21ba78edf,Inbound,Product Queries,Product Specific Information,,d4cc1382-1627-48ac-af45-ca5b38468030,,21/08/2023 10:18,21/08/2023 13:07,21-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
e64f7059-6b22-445c-bb0b-464524eaff79,Inbound,Returns,Service Centres Related,,0b182346-21e7-4e13-ae2b-7b670d8c3f71,,21/08/2023 21:11,21/08/2023 21:18,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
9f490ca7-fa1b-47c9-9bb0-4ce2d13b7e44,Outcall,Returns,Reverse Pickup Enquiry,,b2f08828-1052-4551-bde2-28da6df948bc,,21/08/2023 23:33,21/08/2023 23:51,21-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
d8ccf735-773d-4ef9-b7b0-9873419b1b4a,Outcall,Returns,Fraudulent User,,c537c73b-3ec7-418b-a443-58413ffdb04a,,21/08/2023 10:06,21/08/2023 10:35,21-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
56ab1b21-65e4-43db-bd77-5ec4cbcade1e,Email,Refund Related,Refund Related Issues,Very bad Service ,fde121ef-2c36-4acb-a0fd-f265e3d0d803,,21/08/2023 15:46,21/08/2023 15:50,21-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,2
030d42fe-b4c6-450d-8fe7-487fa4445e23,Outcall,Returns,Reverse Pickup Enquiry,Problem solved nahi  ,39354f21-6322-49c4-b53e-6612ba6caaee,,21/08/2023 23:46,21/08/2023 23:49,21-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
99a75c6a-c60e-452f-ad8d-de7348515a96,Inbound,Payments related,Online Payment Issues,,e8b769e8-64af-491d-beb0-23932eeb6223,18/08/2023 21:20,18/08/2023 21:39,21/08/2023 18:27,21-Aug-23,CUTTACK,LifeStyle,289,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
460cc113-4085-4354-a664-6f416015af96,Inbound,Payments related,Online Payment Issues,,a0a76cb5-e2c1-4172-ba4a-206d8e2e5a05,,21/08/2023 16:23,21/08/2023 16:31,21-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
f6e57ea5-823b-4dbd-8f7d-5cbc791321e3,Outcall,Product Queries,Product Specific Information,,9743e380-4632-425b-acc0-d860773aa80e,,21/08/2023 16:59,21/08/2023 19:39,21-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
f33a1a2a-72e5-4637-8e39-7630cfda6eb1,Outcall,Refund Related,Refund Related Issues,,2a1cb690-635a-4bcd-8e62-adf944e08ac4,,21/08/2023 17:05,21/08/2023 17:08,21-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
cf73ee28-b6c6-47fb-ac62-8bb0dc3d1367,Outcall,Returns,Return request,Only One Thing To SayThank You Very Much Shopzilla Team,4c339705-66eb-4d05-a92c-da1cc8a99fea,15/08/2023 15:29,21/08/2023 14:28,21/08/2023 14:35,21-Aug-23,BAGNAN,Electronics,549,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
27b9b20b-54e4-4941-ae63-9a0dc21b3324,Inbound,Returns,Reverse Pickup Enquiry,,d535a291-95ea-41dc-83ef-dac39a337a9c,,21/08/2023 16:24,21/08/2023 16:25,21-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
e3dc066e-2835-4a9e-833d-7d42c7ee86f1,Inbound,Returns,Reverse Pickup Enquiry,,785bfd05-f1c1-4658-be9c-c2062a47e94b,,21/08/2023 20:08,21/08/2023 21:12,21-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
03f7da31-e62d-411a-80fb-69e1faa131b0,Outcall,Returns,Reverse Pickup Enquiry,,7a6a5023-ca90-4543-a389-c4a3a886b61a,,21/08/2023 21:09,21/08/2023 21:10,21-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dff3c247-fc37-4533-abf3-036fc59d56a8,Outcall,Returns,Reverse Pickup Enquiry,,84b734fa-28ff-48eb-a35f-4e632562da96,,21/08/2023 13:55,21/08/2023 13:59,21-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
748e3a8a-814b-4112-9250-be0cff7dbc84,Inbound,Returns,Fraudulent User,,5702b91c-d082-4452-9c5b-288d3a0419b9,,21/08/2023 14:37,21/08/2023 14:43,21-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,4
50395a79-1b8b-4cba-a302-8f28b71b219e,Inbound,Feedback,UnProfessional Behaviour,Very good ,50892bf6-f6d9-4b20-b888-fbe7bfe7730f,,21/08/2023 14:05,21/08/2023 14:08,21-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cd5eaa88-499f-4e8b-853b-f432ac86562d,Outcall,Order Related,Delayed,,654d3a47-7053-4e1a-9276-ce339bd41244,,21/08/2023 20:03,21/08/2023 20:08,21-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
160b25eb-320e-4f5e-b794-4eb7f2f4d05a,Outcall,Returns,Reverse Pickup Enquiry,,17647157-5ee5-4ddd-816e-bdf1ddfba5bc,,21/08/2023 07:38,21/08/2023 07:40,21-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
1607c520-98ca-4b4b-a758-221111250f9b,Outcall,Returns,Reverse Pickup Enquiry,,5ffbfd83-6eae-4430-aea1-61087374f44e,,21/08/2023 11:38,21/08/2023 11:42,21-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
288b9b86-f0bb-4ebb-a730-1578e9eb933a,Inbound,Returns,Reverse Pickup Enquiry,,1cb34625-4dae-406e-a7db-bc0b68f848d0,,21/08/2023 20:46,21/08/2023 20:46,21-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
b31d42d1-9684-4e0f-8217-71c0c71852ac,Outcall,Cancellation,Not Needed,,8a76871a-82e0-4a7d-8224-e9682acb1e06,,21/08/2023 16:54,21/08/2023 17:20,21-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
e9634099-6b42-4063-850c-dd7ccbdb814c,Inbound,Order Related,Order status enquiry,reduce the time to connect ,76545509-2697-47f8-8891-1ed660873adf,,21/08/2023 13:42,21/08/2023 13:52,21-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
a1e475bf-7f0f-4ea0-9892-17048d883e07,Outcall,Returns,Reverse Pickup Enquiry,Good work ,84ef8bd6-318e-4321-a120-092f3a519e3f,,21/08/2023 19:06,21/08/2023 19:53,21-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
a553a7be-5a20-4da4-8fef-cede8f4f574b,Inbound,Returns,Reverse Pickup Enquiry,Good products resnabel price ?? ?? ,61ec2592-c473-4eaf-acde-ee1c2038904a,,21/08/2023 19:15,21/08/2023 19:17,21-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
fb7e0e59-7794-4d5f-b7d7-1e8ec15fb1d9,Inbound,Product Queries,Product Specific Information,,ac2a1021-bcff-4fc1-a028-19068d029d92,,21/08/2023 11:21,21/08/2023 11:23,21-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b269b085-d285-4854-8975-4dad1fa7ddbd,Inbound,Returns,Reverse Pickup Enquiry,Unsatisfied ,efff6c68-a2e8-402f-9fd6-df6f993afee0,,21/08/2023 19:41,21/08/2023 19:42,21-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
5e9370ea-57db-42a6-a0fd-a4ac41fd52ce,Outcall,Feedback,UnProfessional Behaviour,Xyz,df90153b-c305-417b-b802-be4709f2e468,,21/08/2023 22:26,21/08/2023 22:26,21-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
7ed03d28-2a7d-49e9-9ebe-df352fa4d068,Inbound,Returns,Reverse Pickup Enquiry,??,4cbb764c-db67-4e8c-b57c-154d67a81ccb,,21/08/2023 13:50,21/08/2023 21:49,21-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
5fc9f9f3-2ffd-4904-9dbc-5c36435e1644,Outcall,Returns,Reverse Pickup Enquiry,Need more reformation in policies as sometimes we as customer recieve wrong product and that product non returnable. ,1877f762-b318-42c6-895a-e2af611fcce5,,21/08/2023 16:30,21/08/2023 16:31,21-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
be41a881-1c72-49dd-9404-b37923116d4b,Inbound,Returns,Reverse Pickup Enquiry,,75d3ac99-69db-4370-b832-add085e7e2ea,,21/08/2023 21:34,21/08/2023 21:34,21-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
24a76231-6805-4f27-ad3f-b3fe2a480c0e,Outcall,Order Related,Invoice request,,7340461e-8200-41a6-83bb-21411120eb1a,,21/08/2023 09:09,21/08/2023 09:15,21-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
02462a30-76c0-467a-b8bd-c23724f32afd,Inbound,Product Queries,Warranty related,,8e3f783d-e7cc-4c00-b2ed-42b2f0a41d0f,,21/08/2023 20:49,21/08/2023 21:06,21-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ca36394f-4007-470d-91e1-aab574eebd10,Outcall,Order Related,Order status enquiry,Your delivery system is very poor like tortoise andI am not satisfied with that. ,96741b37-9538-40b7-b36a-22015467366e,,21/08/2023 23:47,21/08/2023 23:51,21-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
da02e304-9e41-420f-b8ea-331f60c9574d,Inbound,Refund Related,COD Refund Details,,9907f828-399d-4101-8854-12709521dc11,,21/08/2023 13:27,21/08/2023 13:34,21-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
d7a49c56-a453-4b11-a17c-5d89a0aad6e4,Outcall,Returns,Reverse Pickup Enquiry,Everything was fine. They are best in their business(customer interaction).,0a83ffe1-4bad-4e72-a748-923143268641,,21/08/2023 18:10,21/08/2023 18:11,21-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
205aa72c-c77a-4de0-9e59-7308107009b5,Outcall,Returns,Reverse Pickup Enquiry,,97d387d1-c447-42c9-bfca-0796381b4f61,,21/08/2023 20:35,21/08/2023 21:49,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
64006709-b01b-4275-8355-bc0a71fd1a7e,Outcall,Product Queries,Warranty related,,1d083757-74df-4489-be70-bce19f19555e,,21/08/2023 22:21,21/08/2023 22:23,21-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
725e1a90-c1b9-482e-8548-8e5b93d39290,Inbound,Order Related,Order status enquiry,Answers are good for customers.. Thank u,0f544b3f-ce8d-40f1-a27d-70cec673de09,13/08/2023 11:32,21/08/2023 16:05,21/08/2023 16:06,21-Aug-23,ANKLESHWAR,LifeStyle,622,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
bc4e50f5-99eb-463d-aea6-084571388bc0,Inbound,Returns,Reverse Pickup Enquiry,,1d147799-b65a-40a0-955f-7df429f774dd,,21/08/2023 07:52,21/08/2023 07:54,21-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e787bf5d-ece2-4677-bfc0-1ca7835c9660,Outcall,Returns,Reverse Pickup Enquiry,,50fb5cf2-59c8-45d9-bd1d-6507c8bd76d2,,21/08/2023 11:18,21/08/2023 11:20,21-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
eb1cf670-4042-4d65-9e89-de74fe488082,Inbound,Returns,Return request,Very very very helpful     Thankyou mam,fbe91a7a-ba79-417d-8f7a-87fc05192c35,,21/08/2023 13:43,21/08/2023 13:49,21-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
f68bbda1-616e-4302-a81f-058fc55263a2,Inbound,Returns,Reverse Pickup Enquiry,,cce0f8f6-7879-4b31-af1c-e5702a12c220,,20/08/2023 10:32,21/08/2023 11:49,21-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,1
ecf47a70-a866-4057-a5fb-f1785865f06f,Inbound,Refund Related,Refund Related Issues,Very nice voice and informed ,a3a6bbf1-3abf-4982-8dec-ee4f94a76221,06/08/2023 10:11,21/08/2023 10:34,21/08/2023 11:20,21-Aug-23,BHAGALPUR,LifeStyle,566,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a36c14f9-2007-44c3-89ba-f47473b99f05,Outcall,Order Related,Installation/demo,,5ddc92e6-06aa-4492-a417-32aced7d860b,,21/08/2023 12:01,21/08/2023 12:05,21-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
2093e97a-4e99-4796-8147-3d8d8faac342,Email,Order Related,Delayed,Customer executive said hewillshareemail on no open box delivery butshared feedback mail first,6270422e-6f73-4a60-864c-72c8d0b75289,,21/08/2023 15:38,21/08/2023 15:40,21-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
e31bc647-3ef6-4671-acfd-1e6181184f74,Outcall,Cancellation,Return cancellation,,53d0dd15-f957-4bb5-9cab-a9d1025ac90e,,21/08/2023 13:07,21/08/2023 18:59,21-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
9a9b6b3c-7edf-4916-8d3e-79807f8e1ac3,Outcall,Returns,Fraudulent User,,05f23e29-71f1-4cb4-9432-0caf4c0faae1,,21/08/2023 16:30,21/08/2023 17:28,21-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
f8313150-3753-4551-a8ca-ceb3d005efb0,Outcall,Returns,Reverse Pickup Enquiry,,ad20bc95-2140-443e-9709-3f490e9e12fd,,21/08/2023 14:51,21/08/2023 17:35,21-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
597949f1-0dab-421e-ac2d-4aab6a8f43f2,Outcall,Returns,Service Centres Related,,1071b86d-a22f-48a9-84df-9dde944c6821,,21/08/2023 19:08,21/08/2023 19:09,21-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
0ca50bcb-c7bc-4de5-8d5f-5897fd74820d,Inbound,Refund Related,Refund Enquiry,,d003a5bd-8711-4030-ae6a-0f0b32df0d5f,,21/08/2023 21:39,21/08/2023 21:42,21-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
7b6893e7-fc25-41d2-9894-18ad11d73c40,Inbound,Returns,Reverse Pickup Enquiry,  impressed with the services ,8f31cca4-a0ca-4871-b93c-6fbe96b872a0,,20/08/2023 21:37,21/08/2023 00:01,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
a3db497f-f5d1-46a3-b2b0-e5374427bc52,Inbound,Returns,Technician Visit,Please resolved my replacement request,4d499843-0c36-46ef-8d39-85db6758929a,,21/08/2023 19:41,21/08/2023 19:44,21-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
9724566d-831f-4675-ab9d-e3b3fd4dc033,Inbound,Order Related,Order status enquiry,,66c828dc-3b2c-4b7b-b734-ad4e5a279669,,21/08/2023 21:16,21/08/2023 21:17,21-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
838f2b2b-a013-4c98-8f54-d7c783232cbd,Inbound,Returns,Return request,Thanks for your help ,5254b654-a92a-411b-8ae8-b750c420a254,,21/08/2023 11:33,21/08/2023 11:34,21-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
ef2e00ff-7f79-4cc8-b69a-54965ec028e9,Inbound,Payments related,Online Payment Issues,Good,87c0b75b-92db-4993-8612-6bb13f874353,,21/08/2023 22:42,21/08/2023 22:47,21-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
82c50661-6316-476e-8c02-e29ab8df133c,Inbound,Returns,Reverse Pickup Enquiry,7 days replacment policy today but now FK is denied for replacement very poor approach.Will inform to all my office colleagues never buy any product from Shopzilla.Also will have to go consumer court for this kind of service.,3ac2e5b8-ce47-4478-9c03-9ebe0dfb1b23,16/08/2023 10:32,21/08/2023 15:30,21/08/2023 16:01,21-Aug-23,PUNE,Mobile,29999,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
0bcb6c9c-6bcd-4eb4-8f56-4c5ba6841730,Inbound,Returns,Wrong,,90cc1d23-709c-44c3-8c8b-ce1f67a8414f,,21/08/2023 10:37,21/08/2023 10:39,21-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
60484072-5ba4-4446-b65f-89da495f1b7a,Inbound,Order Related,Invoice request,,c90ce6a4-7535-4fc3-b1c4-d516c9f57b98,,21/08/2023 08:46,21/08/2023 08:51,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
3e8d3554-3443-4ee6-a838-f9ae99113142,Inbound,Returns,Reverse Pickup Enquiry,Good,63a6fed0-0de3-4068-8366-e8e3887bd1e0,,21/08/2023 08:16,21/08/2023 08:24,21-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
342e6f26-2304-4ccd-b054-2ce09ea33c8f,Inbound,Order Related,Order status enquiry,,e7cd1b42-fc45-4ceb-926a-ba168c051750,10/08/2023 12:00,21/08/2023 14:31,21/08/2023 14:37,21-Aug-23,Chakdah,Mobile,19999,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
331ea788-ffd0-4a3d-a1de-377441bf306e,Inbound,Returns,Reverse Pickup Enquiry,Add exchange option for purchased products for customers,024170bd-9b15-4366-9322-31d53c76dbed,,21/08/2023 17:42,21/08/2023 17:43,21-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1f169ebc-b9cf-41ad-af8a-5cbda5c788c1,Inbound,Returns,Reverse Pickup Enquiry,,6c893c1b-43b1-4f4e-a1e4-de301f7cfe80,,21/08/2023 11:33,21/08/2023 12:40,21-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
50cc38ba-ac42-4447-b011-3cc0006f40e1,Inbound,Order Related,Installation/demo,,d845752f-55fc-4c10-9562-f94307841a24,,21/08/2023 19:12,21/08/2023 19:35,21-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
de0c9f2f-cc17-438d-b3ba-67aea8247566,Outcall,Returns,Return request,The Customer Service Agent Is very Good and has solved my problem immediately ??,212d0792-959e-491d-b314-38d83f1546fa,,21/08/2023 11:41,21/08/2023 11:45,21-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
4d61aa20-b19b-44f1-acb1-bbcadb7db761,Inbound,Returns,Missing,,14baa1a7-fea5-4105-af2a-08fb28490955,,21/08/2023 18:21,21/08/2023 19:12,21-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f0510a0f-ac9f-49f0-8675-121f8e281e41,Outcall,Returns,Missing,,2e128221-94b2-46dc-a1b3-8bb26fc04234,,21/08/2023 19:52,21/08/2023 19:53,21-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
df36647d-ca23-4d76-8fd9-a3d6f2b92872,Inbound,Returns,Wrong,Good ,47d936de-08e3-4c12-afb5-8d25a53ea7d0,,21/08/2023 20:58,21/08/2023 21:19,21-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
1e0cb65f-8c03-4b1b-98c7-051307d714f9,Email,Order Related,Delayed,,fd049233-dd85-4821-9d09-5a107e0b30de,11/08/2023 01:00,20/08/2023 21:25,21/08/2023 09:35,21-Aug-23,KOTA,Books & General merchandise,349,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,3
40db044c-3af5-46f4-a215-712d708addae,Inbound,Payments related,Payment related Queries,Good,5cce876c-1baa-4b67-862d-e0b1dce802af,,21/08/2023 12:11,21/08/2023 17:05,21-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
bfc201e4-6af9-4430-8a46-b6c0240bc7da,Inbound,Returns,Service Centres Related,,f07349bb-8fbd-4a96-be2d-e5fb48af0ec9,,21/08/2023 15:00,21/08/2023 15:07,21-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
dae56766-e588-4bcb-b36b-3e771381fb4b,Inbound,Returns,Reverse Pickup Enquiry,Good ,24f500fd-9579-496b-bb3c-6cbea8e23803,,21/08/2023 16:12,21/08/2023 16:19,21-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
fb301940-8eff-4d95-8773-599f6884c479,Outcall,Returns,Technician Visit,Solve my problem as m being harassed  by Shopzilla,e8433502-5c3a-42bf-9a18-88543837161d,,21/08/2023 23:42,21/08/2023 23:55,21-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
bddcf9dc-df56-41ca-baae-eda898d2a6c4,Inbound,Returns,Return request,Easily resolved my problm thanku,c454cb9c-3c1a-4271-8261-fabf2586c5f5,13/08/2023 16:34,21/08/2023 11:20,21/08/2023 11:21,21-Aug-23,KHATIMA,LifeStyle,1679,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
de1d090f-1a55-4062-ab11-4b43559017cc,Inbound,Returns,Reverse Pickup Enquiry,,9a984ff8-7d5b-44b8-b88f-151037ba4a0d,,21/08/2023 17:13,21/08/2023 17:15,21-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
1738ac2e-bda5-4e1c-bea0-0aed36f97f48,Inbound,Offers & Cashback,Other Cashback,,dfebb6f3-ae3e-4685-974a-9ea10baf97e3,,21/08/2023 22:30,21/08/2023 22:53,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
8734700b-de55-49c3-858f-e6925f397f92,Inbound,Returns,Fraudulent User,,463fbdb6-956e-44e7-ab40-5e6d38056875,,21/08/2023 14:45,21/08/2023 15:06,21-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
0aea5589-cd16-4168-baed-c1d695868d16,Inbound,Returns,Service Centres Related,I'm happy ,f44f5fc7-05ec-4fe8-a9f8-32ab876f9934,16/02/2023 18:10,21/08/2023 14:11,21/08/2023 14:12,21-Aug-23,MIRZAPUR,Electronics,1999,,David Smith,Nathan Patel,John Smith,>90,Split,5
686ff8f4-7ea1-419c-b57b-28e6038558fc,Outcall,Feedback,UnProfessional Behaviour,,abd83e89-edce-4362-90ce-2d09d1a5c5d7,,21/08/2023 21:29,21/08/2023 21:34,21-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
e8261c99-795b-4c7e-9c48-2e6a44247f93,Outcall,Order Related,Installation/demo,,abe68aaa-cddc-4bac-ae09-417afacf45d6,,21/08/2023 10:51,21/08/2023 10:55,21-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
691870a2-6b91-47ee-8409-a48b266abea0,Inbound,Returns,Reverse Pickup Enquiry,,aa2db581-4b97-4844-9f2f-5b578a4a4c1d,,21/08/2023 11:48,21/08/2023 11:49,21-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5fc99a86-c4c4-4ba7-92dc-c00e61be57e9,Inbound,Order Related,Installation/demo,,cfb33707-9390-4c98-8317-5d4df0177d11,,21/08/2023 12:36,21/08/2023 12:38,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
4f4f2b92-d65b-4e0b-86e2-1617c001c08b,Email,Returns,Reverse Pickup Enquiry,,87211881-c2dd-4087-bf0d-a9ac58a0ac11,06/08/2023 11:01,21/08/2023 06:58,21/08/2023 14:23,21-Aug-23,LUCKNOW,LifeStyle,270,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,3
093e4009-b38b-4ffa-aa3c-bf91c42a9e80,Inbound,Returns,Reverse Pickup Enquiry,Good,72ae1f95-7e83-4dbf-a40b-e57ddb614ad9,,21/08/2023 09:25,21/08/2023 14:28,21-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
0ef705ec-63f8-477b-8143-8451d6aaa153,Inbound,Order Related,Order status enquiry,Good and quick response.. ,039f2a8a-833c-48b3-ba4e-e4bcdf5bfaf0,,21/08/2023 12:16,21/08/2023 12:18,21-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
68931abf-7c7d-4315-b8c5-c24c4dd60301,Outcall,Product Queries,Product Specific Information,,3107a295-8f4a-46a3-99f2-776581f4f89e,,21/08/2023 18:38,21/08/2023 23:44,21-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
85610bf2-d084-4948-b0da-5e754e4e4595,Email,Refund Related,Refund Enquiry,All time you have taken 3 working days it was more time to resolve the issue on2023. Please update yourself.,df30363d-59d8-4342-8d41-d83abef6a097,,21/08/2023 13:59,21/08/2023 14:05,21-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
b95f6551-34f7-4091-b7b8-8c4b2d23df84,Outcall,Order Related,Priority delivery,,62aa8d52-9077-4531-b116-126bcfe40829,,21/08/2023 21:58,21/08/2023 22:00,21-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
55b7e694-17e9-4c5f-a87e-a9530ca5d3d3,Inbound,Returns,Wrong,,ff65291b-07dc-42f7-8ff8-18a32bc670cc,,21/08/2023 22:07,21/08/2023 22:20,21-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
a872c062-756a-4004-a0cd-1bf8e578457a,Inbound,Returns,Reverse Pickup Enquiry,Kya   product deilever hi nhi hua ander box Khali tha total   aj to   ka ,e56cabd5-70a4-4dc8-b779-d1ae08463dcb,,21/08/2023 20:42,21/08/2023 21:57,21-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
cdc9da01-2ce2-4190-985c-5a04fa17b545,Outcall,Returns,Reverse Pickup Enquiry,,557b80ca-e855-431d-bf59-07967a75ad4d,,21/08/2023 13:14,21/08/2023 13:17,21-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
af3f9130-f051-464f-9914-64c37e126b06,Inbound,Order Related,Order status enquiry,,171fb831-c02f-457c-b8b8-7fac7010d8dc,,21/08/2023 15:38,21/08/2023 15:44,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
47878bd1-3e54-4eb0-8338-ee527cf22a15,Inbound,Returns,Reverse Pickup Enquiry,,eb82186a-0cca-4ba2-afa9-fbaa58250c15,,21/08/2023 09:56,21/08/2023 10:08,21-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,3
b2f43ebd-9034-4c44-b406-35a4bf683a41,Inbound,Order Related,Invoice request,,c3a8cf4c-bc7f-437e-a9d3-b7c195c187f2,,21/08/2023 15:08,21/08/2023 15:11,21-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
4a4b48d5-bf2a-48c7-a5a0-45e96e2fc05a,Outcall,Returns,Return request,,0955809e-66d1-46a7-ab73-653aba7ca42e,,21/08/2023 16:50,21/08/2023 16:54,21-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0917616b-baa3-4f70-a977-27c8a349103d,Outcall,Refund Related,Refund Enquiry,,039cfd4a-41ef-42cf-a061-d7dca8a264e1,,21/08/2023 17:13,21/08/2023 17:20,21-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
520bfba7-4dcc-4be6-ba39-7baf85473525,Inbound,Order Related,Delayed,,21e04bea-0039-4ebd-9528-b63054b30af7,12/08/2023 17:01,21/08/2023 20:59,21/08/2023 21:01,21-Aug-23,RAJAHMUNDRY,LifeStyle,499,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
687da955-c749-4ea2-9135-a4af24ad0064,Inbound,Refund Related,Refund Enquiry,,0f59c74a-e2d7-4275-b1b3-b8b575d3aa0f,,21/08/2023 07:38,21/08/2023 11:22,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
a00ff435-4517-44ca-bf83-50e52751dd78,Outcall,Returns,Reverse Pickup Enquiry,"I have order one tempered glass for my phone but I have received wrong product and the Shopzilla policy doesn't allow me to return or refund me, so this was my last purchase from Shopzilla mostly I am shifting to SuperBuy so please   your value such non sense thinking I can go to the consumer court aslo but the amount of the product is very so I am hold one but Shopzilla will suffer on this. worst experience on online shopping I faced on Shopzilla not even customer support can help because of Shopzilla policy   them to help me. And I have call recording of customer that will go on YouTube and face book and low rating I will provide to Shopzilla Thank you If there was no return then delivery boys to give use demo on delivery time why we have face this time of issues if we pay full amount to you I am not happy with Shopzilla.",42a74e55-77dd-46be-9df6-11f3bd98caa2,,21/08/2023 20:10,21/08/2023 21:31,21-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,4
effbc416-1ff0-4197-92a8-c230f444938d,Inbound,Refund Related,Refund Enquiry,,dda467d4-152b-43f8-97e1-4996ad3a405b,18/08/2023 21:43,21/08/2023 08:19,21/08/2023 08:20,21-Aug-23,JAMSHEDPUR,Books & General merchandise,219,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e005b698-82e6-430a-8f01-094726cc4871,Outcall,Order Related,Customer Requested Modifications,,6d20564f-b56e-4981-9246-7c66ddfa9571,,21/08/2023 16:20,21/08/2023 16:20,21-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,4
cc5a3cd9-5056-488d-ac29-581c33fd48ed,Inbound,Returns,Reverse Pickup Enquiry,thank you for the nice talk,0cebfb8c-d8d8-4186-8bbf-8e8d441896ab,,21/08/2023 19:30,21/08/2023 19:31,21-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
d2f342aa-83f5-4aff-b8a7-8cfe2e5bdb2b,Inbound,Returns,Missing,,75f66d12-641a-4a7f-b455-a80c3e8ca831,,20/08/2023 20:43,21/08/2023 16:50,21-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bace16bd-3526-425c-8d50-bb2bc04a0066,Inbound,Returns,Return request,thanks for correcting my problem,3d57bc0f-3f42-4497-992d-2f6d7a28f194,,21/08/2023 11:29,21/08/2023 11:31,21-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
cabfb529-2dd1-4b92-9c2f-40d21443e292,Inbound,Order Related,Delayed,,331f94a2-d429-40d2-9d20-ce78e44dd307,,21/08/2023 11:19,21/08/2023 11:20,21-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
ae83e294-117a-4ed1-b5e1-4fdccb4c2ee9,Inbound,Returns,Reverse Pickup Enquiry,,f69769df-d55c-4cde-b76d-1a94aec318cf,21/07/2023 18:15,21/08/2023 08:55,21/08/2023 08:57,21-Aug-23,NAWADA,Electronics,1299,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
af565263-23fa-44de-882c-4ff95ceb9429,Inbound,Returns,Reverse Pickup Enquiry,,769c629f-8b27-4c14-8fa2-65b1c781a5aa,,21/08/2023 16:14,21/08/2023 16:17,21-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
331122c1-bc71-4a65-b882-3ab96d16431c,Outcall,Feedback,UnProfessional Behaviour,Behaviour of customer executive is good ... But delivery agent are note porpoly maintain,082420fd-04be-4575-bbc1-4c5016c82673,,21/08/2023 17:02,21/08/2023 17:05,21-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e7e48146-48de-4762-867b-3b81a2a46adb,Inbound,Shopzilla Related,General Enquiry,Executive disconnected my call 3 times without resolving issue,9a2fa53f-bfc8-4d41-b7a6-237ec29bae8c,,21/08/2023 12:38,21/08/2023 12:41,21-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
754b2616-5f9d-41c8-9692-51f6d0d51e11,Inbound,Returns,Reverse Pickup Enquiry,Good ??,b188b2e3-8829-4983-b1c6-1dd936b07dea,,21/08/2023 20:03,21/08/2023 20:06,21-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
fe46e79a-55b9-4619-b5e0-fb76b9a5288a,Outcall,Returns,Reverse Pickup Enquiry,,15c8432f-0d16-4e74-baa5-e9e4977e44b0,,21/08/2023 22:09,21/08/2023 22:10,21-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,3
46d840e9-647d-4871-987d-edd9101a6cbd,Outcall,Returns,Damaged,,f6dd7cff-53d8-4b52-a527-3786a7138efb,13/08/2023 18:05,21/08/2023 23:46,21/08/2023 23:47,21-Aug-23,HAJIPUR,Books & General merchandise,376,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
22554c14-9869-4226-a92c-d132d66af13b,Inbound,Returns,Reverse Pickup Enquiry,,4c6a11f2-a57b-47fc-a09d-1c63be654d0e,,21/08/2023 11:58,21/08/2023 14:34,21-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9f5718bf-118a-427a-82a8-ba8269d2f414,Outcall,Returns,Return request,Nice customer support ,0f272c6b-ba65-46e5-a813-54d5c9219463,,21/08/2023 23:37,21/08/2023 23:56,21-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
88e15652-ccc4-4462-b92a-916c6b11c45b,Outcall,Returns,Fraudulent User,Very good,a9aee6ab-f105-4522-af26-3637b92d9206,,21/08/2023 13:50,21/08/2023 13:53,21-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
8022e014-cef7-450a-8968-de555558afcb,Outcall,Cancellation,Return cancellation,Very good customer excutive my problem step by step solve I am happy thanks Shopzilla ,8593d43e-e533-4f5d-9104-9b96976cb4ac,,21/08/2023 13:54,21/08/2023 14:02,21-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
47f388eb-b13f-4ad3-9b8d-3f88255ad073,Outcall,Returns,Missing,The good customer support executive team,f5363082-2896-47b3-bcce-39308e7f746a,,21/08/2023 17:06,21/08/2023 17:09,21-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
22d04953-0469-4985-8166-644c12b754c9,Outcall,Returns,Reverse Pickup Enquiry,She hang up the call on my face without any resolution. Even many times and Shopzilla are pathetic with their customers who don't provide resolutions.,3c2d4a87-2a06-4bcc-a053-53bbaf5dad8b,07/08/2023 23:54,21/08/2023 11:46,21/08/2023 11:47,21-Aug-23,RISHIKESH,LifeStyle,2069,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,1
c1d0f9e9-a139-4c0d-b972-714df0d018cc,Outcall,Order Related,Order status enquiry,,0f58f8fc-e7af-4fc2-bbcc-5b5e82e667c4,04/08/2023 07:07,21/08/2023 22:55,21/08/2023 22:58,21-Aug-23,COIMBATORE,LifeStyle,1699,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
9c386a34-4142-4a48-9b6b-8744517dd0f7,Inbound,Product Queries,Product Specific Information,,ad86c685-8dcd-490a-b0c3-c0b578b3820e,,21/08/2023 20:15,21/08/2023 20:23,21-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,1
d0a4047a-ecb3-4a9d-82fc-89ac24c74d12,Outcall,Order Related,Delayed,Itens not delivered this should be immediately addressed,8b631797-7403-4a2c-9aae-f10f6b7d5482,,21/08/2023 22:18,21/08/2023 23:03,21-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
6211da0a-046b-472a-8913-2de72a3b605b,Inbound,Returns,Reverse Pickup Enquiry,,90ac65ba-329f-42a0-b41c-7198940de2fa,09/08/2023 12:59,20/08/2023 22:27,21/08/2023 15:24,21-Aug-23,PUNE,Furniture,464,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
5ee6e23a-c007-4064-adbb-45e9070b0e52,Inbound,Refund Related,Refund Enquiry,,f2a543b7-9efd-4304-85f1-dc8516662071,,21/08/2023 07:41,21/08/2023 08:04,21-Aug-23,,,,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
5e8d1e0c-89d0-447a-b5af-912ca9361d6d,Inbound,Order Related,Order status enquiry,,99cd2929-bb4f-454f-a4a6-a85420a5bf8c,,21/08/2023 22:02,21/08/2023 22:09,21-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
39f95a2f-884d-457d-a9dc-22fbb5de08e3,Inbound,Order Related,Installation/demo,I am facing replacement time same issue to my product productivity very bad but your customer agent solve the issue. So I am replacement next time which will be delivered me.so my product proclivity will be good. Your customer agent 5 star about me ,9a830e41-c276-4d3e-92dc-cade3f02d331,,21/08/2023 18:43,21/08/2023 18:50,21-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
4681693c-7054-4427-86ed-bff9a4d6faac,Outcall,Returns,Reverse Pickup Enquiry,,4e984b79-b58c-4e33-9931-8a4a2f3661d3,,21/08/2023 11:31,21/08/2023 12:21,21-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,4
92ca0fd1-b31f-415f-9d6f-401f6650dd68,Outcall,Returns,Missing,So much good ????,18902732-e3be-4407-b5ad-e7fc0872df71,,21/08/2023 19:10,21/08/2023 19:13,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
91036a54-bc2d-4c25-8845-a806a95d9811,Inbound,Returns,Missing,,d4e17d80-375e-402e-a857-0fabca26455e,,21/08/2023 19:21,21/08/2023 19:24,21-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
580d0b45-9049-49c8-b06d-9454d560478b,Outcall,Order Related,Seller Cancelled Order,Very good talkative way I like it,f4f480e0-48e7-4d25-a34b-de28eb4f02d0,,21/08/2023 20:23,21/08/2023 20:38,21-Aug-23,,,,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
cea7cb16-9f03-4e64-b69c-cdd99f072a4c,Inbound,Returns,Reverse Pickup Enquiry,,43d5aed3-f26b-46cf-9eb0-13aaa6906309,27/07/2023 17:40,20/08/2023 21:49,21/08/2023 07:42,21-Aug-23,UNNAO,LifeStyle,1349,,Robert Oneal,Brayden Wong,Michael Lee,>90,Afternoon,1
7ed22bb6-15d6-4ccb-b7c5-49483ee2a3b7,Email,Cancellation,Not Needed,,e7583fef-a8b9-47bb-b24d-6e45a69fc7dc,19/08/2023 01:11,20/08/2023 17:31,21/08/2023 11:45,21-Aug-23,MUMBAI,Mobile,53999,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,1
99817ae9-1afc-4599-99ee-542be7718b04,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,4e4679f1-5e18-4879-bc67-df784d280aee,,21/08/2023 09:28,21/08/2023 09:34,21-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
aeab01e3-69bf-4df9-91ad-d677833cda40,Outcall,Returns,Missing,,a9cec400-2358-41f4-b346-61c358b44756,,21/08/2023 21:41,21/08/2023 22:40,21-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
9e56a49b-1e75-44f4-81fe-56246722e712,Inbound,Order Related,Order status enquiry,,87d57bcb-c349-4785-83f2-dc859daf2dcb,,21/08/2023 11:16,21/08/2023 12:04,21-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
35a7460f-3520-4751-8541-8f1b7200690c,Inbound,Order Related,Order status enquiry,I am appreciated for you customers ??,b76d99b7-a47f-4ca9-9635-ae3b360affb1,,21/08/2023 05:41,21/08/2023 05:41,21-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
9f2bdc36-fc7b-4d18-ac88-6bfa8b3f27ea,Inbound,Returns,Reverse Pickup Enquiry,,803799fb-dfbf-43c8-a81f-4edc1edfe0c2,,21/08/2023 20:56,21/08/2023 20:58,21-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
fb0ec035-f50f-4899-8aaf-5e4f2ab6b678,Outcall,Feedback,UnProfessional Behaviour,Nice agent ,75c19f58-e4e7-4560-ab10-9e73130c67ca,,21/08/2023 23:44,21/08/2023 23:49,21-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
286cb32a-3cf7-4126-89e3-70ce3982f8e0,Inbound,Returns,Service Centres Related,,9866cebe-a343-4758-b2c8-be45871a488b,,21/08/2023 15:22,21/08/2023 15:23,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0233bb47-3d57-49c4-a886-c208e2c8fd41,Inbound,Returns,Fraudulent User,,4be094f5-b7c8-4e19-bcc7-4b3093eef3e0,,21/08/2023 19:16,21/08/2023 19:22,21-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
bec24544-eaae-45d3-8b68-d4cb01aa1dbb,Inbound,Order Related,Delayed,,6f05a897-1a89-4678-89ca-85dfe5029ce9,17/08/2023 13:11,21/08/2023 09:04,21/08/2023 09:09,21-Aug-23,HYDERABAD,Electronics,569,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
c76137b8-5218-43da-8152-131e8f9787dc,Outcall,Returns,Reverse Pickup Enquiry,,94cc01e5-5e7c-4cee-82ee-63321342677e,,20/08/2023 22:18,21/08/2023 11:55,21-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
0e8f8595-9f2c-4412-bf19-1c8802d78da8,Outcall,Returns,Technician Visit,Third classes service Shopzilla no trusted Shopzilla ,75f29172-7e6d-4ffa-835f-e2a7dee391dd,,21/08/2023 21:04,21/08/2023 21:17,21-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
68743c0d-2097-43fb-a89c-d66304985335,Outcall,Returns,Return request,,36ce1f76-bc94-49e7-9c38-ee3ab345a3ab,11/08/2023 22:35,21/08/2023 21:53,21/08/2023 22:03,21-Aug-23,GURGAON,LifeStyle,499,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
81f2ab5c-c0ed-4cf4-92c5-5630e35b9d9b,Email,Refund Related,Refund Enquiry,,785aac67-dfca-4f26-be1e-68492b276b8c,18/08/2023 21:16,21/08/2023 13:24,21/08/2023 13:32,21-Aug-23,AHMEDABAD,Mobile,67999,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
4c22ac4e-cbb4-4660-af11-bbffd5dc5f0c,Outcall,Returns,Return request,,f6097139-261f-40d2-b9c6-d3cdef69a1e8,,21/08/2023 10:37,21/08/2023 11:18,21-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,3
8091b1f5-fc00-4f0d-9cb9-7edcc313993f,Outcall,Payments related,Online Payment Issues,,bb4ecf53-9a7a-4078-96c3-a7cf6ce735fb,,21/08/2023 20:47,21/08/2023 20:49,21-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
0ea54f56-c35e-44c9-886f-0b195b5fe1c5,Inbound,Returns,Wrong,Nice,31c537b0-dff8-46e2-8bf3-db5ac7850175,,21/08/2023 13:56,21/08/2023 13:57,21-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
ae4ad94c-5098-4416-9ee2-19f3e598685b,Outcall,Shopzilla Related,General Enquiry,Happy,2d1cc53d-7ef1-4194-9e5b-dbef1a7f98e6,,21/08/2023 16:42,21/08/2023 16:47,21-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
411691ed-9600-4121-82e6-93f5e728491a,Inbound,Returns,Missing,,75668616-a252-42ef-8763-918def4d54b6,,21/08/2023 19:39,21/08/2023 19:45,21-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
79b26844-89c1-4db1-a8ed-0ce3f86a0cd0,Inbound,Returns,Fraudulent User,Problem not solve ,5b136e72-c811-48d1-935b-0847ec2a6ee2,,21/08/2023 14:01,21/08/2023 14:16,21-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,1
d1295cd0-db52-4eb3-af3c-e71719421d78,Inbound,Order Related,Delayed,"Similar issues faced on too many occasions in the recent past.Monotonous response, \""sorry\"" is the only word stressed upon, but the problem isn't resolved and is repetitive.I am a \""PLUS\"" member, which is of no relevance.I don't know why I fall prey to, shopping on this platform repeatedly after facing the brunt.",7535ff15-58ac-461b-b4bf-0eaf0aa3d8d6,,20/08/2023 21:01,21/08/2023 00:07,21-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
778ca6e6-2eaf-4fb9-8051-d8a0f34511e1,Inbound,Returns,Return request,,92d67156-4ef4-4617-8997-48ee92e2a898,,21/08/2023 16:49,21/08/2023 16:53,21-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1b12e57c-b623-4feb-a853-54e3e57165e5,Outcall,Returns,Reverse Pickup Enquiry,,30ae8a4e-3f57-41ff-a560-2df33b57effb,,21/08/2023 10:47,21/08/2023 10:47,21-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
01206535-9ea0-47a8-9950-48c872e2a273,Inbound,Returns,Reverse Pickup Enquiry,,66de0621-19ab-44f8-8300-0c398112147c,,21/08/2023 07:41,21/08/2023 07:42,21-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
ea6b64f9-4af7-4fd4-afe5-ed8c63fb0eee,Inbound,Returns,Reverse Pickup Enquiry,I got very bad quality anjeer. Nobody helping me to return it. I will file complaint against Shopzilla in online consumer forum and food corporation of  .,e04947f7-b1a7-449e-bcc7-86c56cf572c1,,21/08/2023 20:25,21/08/2023 20:44,21-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
c3e782b7-6ba4-4f62-acf7-30747b99162e,Inbound,Returns,Reverse Pickup Enquiry,,1d34d641-f407-42fe-b010-4beec5d490eb,,21/08/2023 23:01,21/08/2023 23:02,21-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
70591635-8646-40d4-bdeb-be6ad1650fea,Inbound,Returns,Reverse Pickup Enquiry,,abed4734-c271-4a70-b0a3-f5485e03e3ab,,20/08/2023 20:44,21/08/2023 08:10,21-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
77252917-525f-4b22-bcf8-2ec70de07135,Inbound,Returns,Exchange / Replacement,Shopzilla have worst wishmasters who always reduce the values of exchange products.  ,4a844c6d-280b-428c-9dd2-fd52eceaeafb,,21/08/2023 11:31,21/08/2023 11:43,21-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,1
d482fc42-4e7e-41e3-8b88-cb1d6d358195,Inbound,Returns,Return request,Veri good ,cd7d0657-9f8e-481f-a860-3c4a15b6fa5e,,21/08/2023 13:17,21/08/2023 13:19,21-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
0fb3a9a7-a373-4a80-8536-df541632b854,Outcall,Order Related,Delayed,Please give cancle option even when product is out for delivery,a5027eac-c498-47f2-a09f-a8c38ef04a4d,09/08/2023 11:55,21/08/2023 18:53,21/08/2023 18:59,21-Aug-23,RAIGARH,Home Appliences,17374,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
13a2413a-b9e6-44bb-a301-af4d3bc0874a,Email,Returns,Return request,,22469dff-46c8-4863-b20f-63ee0225d002,11/08/2023 10:00,21/08/2023 11:53,21/08/2023 11:54,21-Aug-23,NEW DELHI,Mobile,12999,,Casey Holmes,William Park,John Smith,31-60,Morning,5
44995c94-27a3-4779-ac15-fafd7fa0413b,Inbound,Returns,Service Centres Related,,8500e2b3-9194-45b6-9a29-cad476308452,,20/08/2023 11:07,21/08/2023 13:46,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d1a52873-389a-4ad3-8043-7480181bda2a,Outcall,Returns,Return request,good services,297dc352-e97d-4687-b8f6-ba2fa0620488,26/07/2023 14:28,19/08/2023 14:11,21/08/2023 14:14,21-Aug-23,MOGA,Electronics,799,364,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,4
56eb4eb9-b5cb-4dc5-8c2a-3699813a5ad0,Outcall,Returns,Wrong,,635ac4be-5afd-4b80-bd92-e091fa686a7c,14/08/2023 14:55,19/08/2023 15:05,21/08/2023 06:40,21-Aug-23,AMRAVATI,Books & General merchandise,746,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
521ddcdf-d0e9-4bf8-888a-a502cde90ddb,Outcall,Returns,Reverse Pickup Enquiry,All team the best,f4634685-77a6-4d7c-9b4a-bea3330a8683,,21/08/2023 17:21,21/08/2023 17:28,21-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7ecbbfa2-7457-4a91-9c78-fbc57c9d2f2e,Inbound,Returns,Wrong,,a5f6ffdb-455e-4928-aba9-4d14fbba8240,,20/08/2023 23:23,21/08/2023 07:11,21-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
56c72f4a-93e2-490f-9514-26cfa13b1c48,Outcall,Returns,Reverse Pickup Enquiry,,b16e3275-6cbe-42a3-8426-9856c0a28922,,21/08/2023 16:48,21/08/2023 16:59,21-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,1
7592bb93-6406-40f1-a2cd-e1f856cbb37f,Inbound,Returns,Fraudulent User,,80fc026d-bdd8-428c-871a-872494ec1b6a,11/08/2023 10:05,21/08/2023 13:21,21/08/2023 13:21,21-Aug-23,VANIYAMBADI,Home Appliences,16490,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
37abdf8e-3c18-4555-a92b-f7adca47c398,Inbound,Returns,Damaged,,e9d83a3c-2614-4d84-ab22-50784ae4ffaf,,21/08/2023 07:39,21/08/2023 07:44,21-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6965161e-02b2-4d02-87ce-c88eb7ae2fbd,Outcall,Returns,Return request,Give executive access to what happened in the app regarding the product,e0518658-a3e1-410c-b252-e805087bd83a,,21/08/2023 10:23,21/08/2023 10:29,21-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
acdb40c4-f5ed-4145-96c1-c67eb4b7770c,Outcall,Returns,Reverse Pickup Enquiry,Nice,8623da59-f499-4daf-a3a7-f4ffea11ca0f,,21/08/2023 13:48,21/08/2023 13:55,21-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
78c4e3c9-8e0e-4c7d-8476-f3a760832303,Inbound,Order Related,Order status enquiry,,68efcdfe-94b8-4a80-9780-483a05e5ff8a,,21/08/2023 13:55,21/08/2023 14:01,21-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
36157e6f-f371-463b-b12b-4e98bfe6254b,Inbound,Order Related,Order status enquiry,Good ,3626992d-dae0-4908-9602-555aa159bc23,,21/08/2023 14:19,21/08/2023 14:20,21-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bd9610b2-4a9b-429e-905b-adfc68a5b4fc,Inbound,Returns,Reverse Pickup Enquiry,Good ,4d786ce3-c00a-4c0e-abf1-f2a4d8a9b9b7,,21/08/2023 15:38,21/08/2023 15:43,21-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
863cf41e-d6d2-496e-bdf3-734d4ff82ac2,Inbound,Returns,Wrong,,250a3eb6-e9fe-4434-8767-cca6b5a195db,,21/08/2023 19:48,21/08/2023 19:49,21-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
96226580-8d43-42dd-a17d-33a9abb529df,Inbound,Returns,Reverse Pickup Enquiry,,97a6a93c-1c95-4138-8791-1189c5bee192,13/08/2023 22:05,21/08/2023 13:42,21/08/2023 16:01,21-Aug-23,HYDERABAD,LifeStyle,265,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f2131192-407b-49bf-ab9a-3cf471c496b5,Inbound,Feedback,UnProfessional Behaviour,,3ea5e6ae-acc8-435b-b41c-4af53834b07f,,21/08/2023 09:09,21/08/2023 16:18,21-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
220ad70a-afe2-4c69-9282-61464ee98602,Inbound,Returns,Reverse Pickup Enquiry,,4a2cacc4-1906-4544-ba58-d59807390f93,,21/08/2023 09:29,21/08/2023 09:30,21-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6edc63d5-c51a-4ee8-b224-cb2078fa7a42,Outcall,Returns,Reverse Pickup Enquiry,My problem is not solved ,70992c12-423e-4519-bc7b-4b772b2af4ac,,21/08/2023 10:14,21/08/2023 12:16,21-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,1
3035a561-cae0-4d11-aee7-bee467723fcb,Inbound,Returns,Reverse Pickup Enquiry,Best behaviour of customer care agent ,070d3e0d-f559-4e7e-8877-5cce2faf6228,,21/08/2023 10:23,21/08/2023 10:24,21-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
b7a0a93b-f869-4d09-a264-bf48e46cffc7,Outcall,Order Related,Priority delivery,The executive was well spoken and was not disturbed even when I asked here and there questions.Liked his manners and way of talking was also good.,6c55ac0d-0a19-4b68-a280-6025fc21ac20,,21/08/2023 15:05,21/08/2023 15:06,21-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
892ddcb1-c9b7-4fff-817c-2ea5e6ebcc4b,Outcall,Cancellation,Not Needed,Plzz add cancellation option in Shopzilla pay later option ,61603791-2644-4425-9cdc-7f6be7c1ae1f,,21/08/2023 13:49,21/08/2023 13:50,21-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
af0d976e-3355-4acf-b586-d3208ce6b3ca,Outcall,Returns,Reverse Pickup Enquiry,,78a16006-f405-4e9c-afd7-61aff98b2fe0,,21/08/2023 08:41,21/08/2023 10:33,21-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
e20a720d-cc5a-4a52-96c9-bacb895fa79a,Outcall,Order Related,Installation/demo,,277dc191-603d-4db6-8ef7-fe41b7c263cd,,21/08/2023 21:38,21/08/2023 21:41,21-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
8fb483fe-e15e-420d-bad1-dce8e2d4e26f,Outcall,Returns,Fraudulent User,,669f363c-c26c-4212-b0ed-9de16caf061c,,21/08/2023 08:45,21/08/2023 11:46,21-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
27f6f777-8254-4fda-a17c-f57123bdd14c,Inbound,Shopzilla Related,Shopzila Premium Related,Thank you ,e92000a5-de22-4f2a-b4c6-c06446e57e36,,21/08/2023 06:10,21/08/2023 06:11,21-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
eefbb1ff-a7bb-4699-82a0-062c54b2aa6e,Outcall,Returns,Missing,,e3e620e2-e222-4251-bb45-2987ada3c6c9,,21/08/2023 11:18,21/08/2023 11:26,21-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,4
ab378cfc-6d80-4ba7-9685-070ca94b53ba,Outcall,Returns,Missing,,9e3b6739-3e04-4016-9fc8-73744e79885f,,21/08/2023 17:18,21/08/2023 18:41,21-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
21bb8a34-d200-4519-a969-515004116c11,Outcall,Refund Related,Refund Enquiry,The consultant was polite in talking.,075abcd6-2dbf-4056-b405-098e7a84a4cd,09/08/2023 18:11,21/08/2023 17:41,21/08/2023 17:49,21-Aug-23,RANCHI,LifeStyle,390,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
8796d009-b74a-42fa-a93d-3f5f9d5e136d,Outcall,Order Related,Invoice request,please resolve issues  with time that have mentioned when purchased the item.,e319ba8a-5119-48a9-9ce8-18a4001556ba,,21/08/2023 11:10,21/08/2023 12:15,21-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
a69612ce-2f41-4655-84af-c004148fe1e3,Outcall,Returns,Return request,,3b9e42d9-d2fc-49f5-857b-dd7356c9c8b9,,21/08/2023 13:37,21/08/2023 13:40,21-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
612d53fa-9dad-405b-b190-3e3fee9ada86,Inbound,Returns,Reverse Pickup Enquiry,,848cca6c-4186-4aed-a430-23ff2edb8531,,21/08/2023 09:06,21/08/2023 09:20,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
c5502ec1-b1e8-4c9b-8921-fbd138c9c125,Inbound,Feedback,UnProfessional Behaviour,Please don't call without informing. An try to solve my issue quickly. ,293b2142-5567-44fd-8310-310f6a796377,14/07/2023 15:44,21/08/2023 09:41,21/08/2023 09:46,21-Aug-23,AURANGABAD,Electronics,46990,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
de5dd66c-570c-4471-aafc-049c464aa6d9,Outcall,Returns,Reverse Pickup Enquiry,,dbb4ed2a-4bc7-48da-8de0-3b370f15a38c,,21/08/2023 14:03,21/08/2023 14:05,21-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
55922f99-4292-4b56-bbae-3999e9e28243,Inbound,Returns,Reverse Pickup Enquiry,Very interesting person ,61208d4a-be39-4e95-a949-50f3b16feb8d,,21/08/2023 06:25,21/08/2023 06:26,21-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
73de82f4-1060-4ce9-b963-e12abff36a6a,Inbound,Shopzilla Related,General Enquiry,,8b61384f-7fd8-41dc-9502-45b0209ad8b6,,21/08/2023 10:22,21/08/2023 10:25,21-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
8b9d9d56-630b-4921-9eb3-5afaa4d5b34f,Inbound,Order Related,Order status enquiry,,b298a571-e744-4aa8-b3aa-e86c99c9c9b6,,21/08/2023 15:52,21/08/2023 15:54,21-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7e9b8640-8e27-4b3b-a109-21ada5519375,Inbound,Returns,Fraudulent User,,0861e92f-a300-4e56-b41a-c146a324f498,,21/08/2023 10:05,21/08/2023 14:21,21-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
d3405d31-c9ad-41d5-b68a-42deb6a4e123,Outcall,Returns,Return request,,8d8e4f9d-115e-4977-a710-b2f2ac1146a6,,21/08/2023 08:32,21/08/2023 10:26,21-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
23cf348b-f60f-4a75-af47-bca8b7922c23,Inbound,Returns,Service Centres Related,,6fb6f102-07b9-4ea7-abfd-73a296f1df12,,21/08/2023 12:45,21/08/2023 12:46,21-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
251eee21-8e0e-4e32-960c-97adcde43e75,Outcall,Order Related,Order status enquiry,,b60cf8aa-4927-43f9-af23-ed80e7207edb,16/08/2023 05:49,21/08/2023 17:58,21/08/2023 18:06,21-Aug-23,BASTI,Home Appliences,2324,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
c256373e-6f96-418c-b2e4-662c1a928038,Inbound,Returns,Return request,,e3dbc3b1-aac8-4299-a603-950bd4acb5fa,,20/08/2023 15:45,21/08/2023 02:22,21-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
85109cc6-8219-4b1e-a64f-01314a1d4113,Outcall,Returns,Service Centres Related,Good ,53508031-29bc-475f-8b41-c6c65ecf9338,09/03/2023 00:55,21/08/2023 11:13,21/08/2023 12:21,21-Aug-23,THANE,Electronics,1299,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
151b20aa-a30e-4671-911e-1600719ccc8b,Inbound,Order Related,Delayed,,33fcceab-7c34-4b6f-b828-5772cc9753db,13/08/2023 13:04,21/08/2023 15:11,21/08/2023 15:12,21-Aug-23,MORADABAD,Books & General merchandise,2065,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a8e98202-06c2-4489-8eba-e69ca68080a2,Inbound,Order Related,Delayed,,473514b1-0289-4076-ae22-e217b322887d,16/08/2023 15:44,21/08/2023 11:43,21/08/2023 11:45,21-Aug-23,JAUNPUR,Books & General merchandise,200,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
76fe25dd-1bd9-4149-a448-3809654fbf86,Inbound,Returns,Fraudulent User,"The product that I wanted to return was not picked up, please look at it ",ddfd9a63-14f7-4943-b0ad-86c10e8645c0,,21/08/2023 15:19,21/08/2023 15:20,21-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
f5a94251-259a-43bf-95ea-01772877046c,Inbound,Returns,Reverse Pickup Enquiry,,b4a69d50-0497-4c0d-891b-b0209055d3c5,,21/08/2023 10:31,21/08/2023 10:34,21-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,3
b2a8a3f7-e035-4e00-8091-1ea7964cee0f,Inbound,Feedback,UnProfessional Behaviour,,9f65bf5f-fa00-4625-9831-6edd611d6f7f,,21/08/2023 18:40,21/08/2023 18:41,21-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
3dedf472-a746-4719-b528-5173a3c03d00,Outcall,App/website,Issues with Shopzilla App,,f34bf0c5-7bd3-4f96-9f90-a57679068ac0,,21/08/2023 20:20,21/08/2023 20:46,21-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
3aec0b0a-8736-47ee-98c7-e6c2bb3d14db,Inbound,Order Related,Delayed,nothing ,4a273a1f-8a14-409e-bd5a-02ed6fba4fc4,12/08/2023 21:44,21/08/2023 08:38,21/08/2023 08:39,21-Aug-23,BIHAR SHARIF,Books & General merchandise,125,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
c2129831-7f5d-4f4e-ad8b-61656119dd1a,Outcall,Returns,Return request,,f7d0ded1-3463-46e7-a688-72d8c7243745,,21/08/2023 19:25,21/08/2023 19:28,21-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a0bb0bea-8bec-494b-a989-3e4911a96fce,Inbound,Returns,Reverse Pickup Enquiry,,2321c571-1c76-4e24-b7e6-ff95c041a9be,06/08/2023 16:03,18/08/2023 10:29,21/08/2023 10:58,21-Aug-23,DADRI,LifeStyle,3685,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
6096edd7-c1b9-4548-8962-158f1dadf526,Inbound,Order Related,Order status enquiry,,9473216c-28ef-4eb3-9d23-be4aaecef506,15/08/2023 10:54,21/08/2023 11:09,21/08/2023 11:10,21-Aug-23,AGRA,Mobile,9999,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e6437342-7167-48cd-a2d9-8210b9340c53,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,722b30f9-d985-4326-ac24-f497c44943ac,,21/08/2023 05:25,21/08/2023 13:38,21-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
07f45126-0c1b-43e8-a3c4-d7d3db6ecc44,Outcall,Returns,Service Center - Service Denial,Providing cashback offer bt never received any cashback after 5 star rating,2446725d-655b-4429-b87f-831f5bc43ced,,21/08/2023 11:07,21/08/2023 11:11,21-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
bcb076a7-6534-45dd-a4ba-e7294f0b2ea4,Inbound,Refund Related,Refund Enquiry,,f3712e0c-9a9d-49ba-8f74-84e0a02556c6,,21/08/2023 16:05,21/08/2023 16:12,21-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,2
6e10f737-f3b2-4bb8-bad8-dfecc8a61c43,Inbound,Refund Related,Refund Enquiry,Good,07928717-e357-4768-90e6-079075ae2e80,12/08/2023 09:01,18/08/2023 15:15,21/08/2023 09:09,21-Aug-23,SRIKAKULAM,Mobile,11999,,Sarah Gutierrez,Emily Yamashita,Michael Lee,61-90,Morning,5
80dfc23c-a9d6-4bc0-9db9-fa4117a3206d,Inbound,Returns,Reverse Pickup Enquiry,Nice service ,a4766ce5-2a67-4ea1-a83a-d9ce0294fd4f,,21/08/2023 05:55,21/08/2023 06:25,21-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,3
c6c87163-64a4-4467-ae04-ba36dc8245fe,Inbound,Order Related,Customer Requested Modifications,,631cbdbc-e6c7-40d7-990e-c0c1c0fbb704,,21/08/2023 07:11,21/08/2023 07:12,21-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
ac6307f1-72e9-46a4-b1e3-d7afb4e50582,Email,Order Related,Delayed,,94adb892-1f9d-47bc-9c77-43fb4c36089b,14/08/2023 20:17,21/08/2023 08:52,21/08/2023 08:53,21-Aug-23,AMROHA,Books & General merchandise,64,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
8602b27e-20fe-4e6a-adf7-8ec7bafaa3c4,Inbound,Refund Related,Refund Related Issues,,9d7f5d7d-347d-4792-a56b-cb91b49a00d4,,21/08/2023 13:10,21/08/2023 13:13,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b17c873a-468b-4946-af5c-50d71a1c8d1d,Outcall,Returns,Reverse Pickup Enquiry,Please return request my order,4de6277c-e1be-41f6-9fc7-89323adc3657,,21/08/2023 19:43,21/08/2023 19:49,21-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
fdc56150-dfbf-4832-b3d5-9fda163a2814,Outcall,Returns,Reverse Pickup Enquiry,"One worst product I got from Shopzilla, I just open and it was not at all eatable.bade badde Kidde thay almonds k around.you people are not rate your supplier. ",b9650095-bfe3-4185-872c-5905183a08d6,,21/08/2023 20:56,21/08/2023 22:02,21-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
d9368e4f-e467-4373-903c-db875a4f2040,Email,Order Related,Delayed,,71f935c8-511d-44b4-a615-0f9cd77b82ac,,21/08/2023 17:24,21/08/2023 19:13,21-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6b1c3f41-f61e-43d7-b0c1-350de3f1fdef,Inbound,Returns,Return request,Okay,b02a4bdf-e487-4403-959f-2a74ee5faa15,,21/08/2023 21:51,21/08/2023 21:59,21-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e925eb73-f09d-4db7-86e7-3ac7b3031df3,Inbound,Returns,Reverse Pickup Enquiry,,72de7062-9942-4bf5-afdd-3d39b040d2bd,,21/08/2023 21:42,21/08/2023 23:31,21-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,2
6fba2393-2d0b-450f-9112-5264535193c1,Inbound,Returns,Missing,,6dbcce39-9e0e-4f95-9111-ad4c2bedca1b,,21/08/2023 13:43,21/08/2023 13:45,21-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
7360899e-474b-4246-9229-31a0be4a9903,Inbound,Order Related,Order status enquiry,,63e7bb4b-06f4-4bc5-918d-c2f99faa33cd,,21/08/2023 13:42,21/08/2023 14:26,21-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3f1b790c-02f2-4acb-9293-fccf509a8734,Outcall,Order Related,Priority delivery,Very fast service ,3515da7a-6b00-4e0c-9839-a7384bd22cc7,,21/08/2023 15:32,21/08/2023 15:34,21-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
efc26938-003c-4539-9e3f-3ba7c703af1a,Inbound,Feedback,UnProfessional Behaviour,helpul information thank you ,6b8cee4f-0f16-4a65-af32-6f07c6ce68f3,,21/08/2023 15:29,21/08/2023 15:31,21-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
40e9adfd-8ba2-427b-b843-c5da2daa4383,Inbound,Refund Related,Refund Related Issues,Nice job ??,54de2700-caf4-4966-b8fb-5b0c5f602ed9,,21/08/2023 20:31,21/08/2023 21:02,21-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
6aa16dfd-3cb2-464d-8592-0d0dd625d713,Inbound,Cancellation,Not Needed,,88a95ced-794f-4963-b9ac-db6ce1a31927,,21/08/2023 08:14,21/08/2023 08:25,21-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
3bf0edc3-4446-4d33-bc26-bc2f2e2e87c5,Inbound,Order Related,Order status enquiry,Nice ,f84045d5-7b07-4848-b2b7-cf6e9d9bed5c,,21/08/2023 16:00,21/08/2023 16:01,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
1a241a7f-17aa-4fa5-8cc6-9f8f43507579,Outcall,Returns,Return request,,7b395085-5127-4924-b840-cdf089c764a9,,21/08/2023 09:50,21/08/2023 09:53,21-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
d58e42d2-f87b-4c68-ab22-320aa78392da,Outcall,Returns,Exchange / Replacement,Nice service ,4e51fc49-8295-4915-93d0-6af0c9f9a16d,,21/08/2023 15:19,21/08/2023 15:21,21-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
7334f88e-bbec-4498-8eb0-205f42068f94,Outcall,Returns,Return request,,7479425a-729e-487a-bbae-a3d0ad51e641,,21/08/2023 15:49,21/08/2023 15:52,21-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
32588c09-859a-4478-b5e5-419cd3e31321,Outcall,Feedback,UnProfessional Behaviour,,f3b74a4f-89e6-47fb-b4a7-f6584847d78c,,21/08/2023 18:19,21/08/2023 18:37,21-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,2
c9bb3f1a-2763-46b1-aaeb-ec2bc3893c66,Inbound,Order Related,Delayed,,c1a7d6da-d064-49b4-b969-fbc366a197e9,04/08/2023 11:41,21/08/2023 09:15,21/08/2023 09:19,21-Aug-23,ALLAHABAD,Electronics,1499,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,1
d42992bc-4087-47f2-902d-91175d738ef8,Email,Order Related,Delayed,Customer care shud hv the access of the delivery hub to reso,21a652e2-84e2-4215-bc89-63c79fbc580d,16/08/2023 22:55,21/08/2023 18:23,21/08/2023 19:20,21-Aug-23,VARANASI,Books & General merchandise,15,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,1
3f8edc12-f44b-411c-8b14-8153a8f5f373,Outcall,Returns,Return request,,bd9cce49-e33b-4aff-b22e-7e902b3d8b6a,,21/08/2023 20:04,21/08/2023 20:05,21-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
652d03e2-7ee5-425e-9ea5-c86fc2d04d8d,Inbound,Returns,Reverse Pickup Enquiry,Awesome ?? ,340f6485-a329-4cf2-941b-8cc8ceac6fc9,09/08/2023 09:04,21/08/2023 15:02,21/08/2023 15:05,21-Aug-23,HYDERABAD,Electronics,581,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ffd4199c-2c11-4f9a-8202-a45f910be829,Inbound,Returns,Damaged,,ae7c4b05-ec83-46d1-bf75-83ac9598e870,15/08/2023 22:04,21/08/2023 16:51,21/08/2023 23:15,21-Aug-23,ATRAULIA,Books & General merchandise,351,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
7735aca0-d1a3-427e-9914-57fe57d9d939,Inbound,Order Related,Installation/demo,,d0f0653c-7a9c-48f2-bc54-b564fc147f65,,21/08/2023 08:36,21/08/2023 09:55,21-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1bc27eac-d48f-4b61-accc-0edba17d1749,Inbound,Order Related,Order status enquiry,,6e8a4574-95b8-4ec0-a427-b70ff292e02c,,21/08/2023 20:12,21/08/2023 20:14,21-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,5
3dbe5568-2378-4b53-9b6f-bb8eec84f463,Inbound,Returns,Missing,,a1ce2c3b-eaf9-41e8-b27d-4fc154bcfc0e,,21/08/2023 13:19,21/08/2023 16:36,21-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d8c7b7eb-7575-47b8-9052-56a2a7f07e9a,Outcall,Cancellation,Return cancellation,,dc33cc5b-b5bd-48a8-a4cd-f2baee8ffd14,,21/08/2023 17:25,21/08/2023 20:20,21-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
1ff92cb6-3c83-43fc-9f36-c8f8f7c2ef60,Inbound,Returns,Reverse Pickup Enquiry,,1b5258fa-2b31-474a-9019-9c6d7646ae2f,,21/08/2023 22:17,21/08/2023 22:20,21-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
e973a9a8-de59-490b-a3b8-21cf5ddb0bd3,Inbound,Returns,Reverse Pickup Enquiry,Good ,3951dd94-44ce-4e76-a389-df9a8fd862d3,,21/08/2023 11:02,21/08/2023 12:17,21-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
fa8e6af0-bed7-4055-adae-a589b8035e15,Inbound,Refund Related,Refund Enquiry,Thank you for supporting ,28c18218-122a-4b49-b6c2-da3d85d4eba6,12/08/2023 14:55,21/08/2023 10:54,21/08/2023 10:57,21-Aug-23,Kalyan,Books & General merchandise,249,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
e154e3ff-f5b5-4eb1-a8d8-9eb31f1e1605,Outcall,Product Queries,Product Specific Information,,942dcc5a-e3ac-45b4-bb6d-6c46b4768f4c,,21/08/2023 12:03,21/08/2023 13:08,21-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
be2d1207-8824-4a58-8387-5edc8b89ef88,Outcall,Returns,Reverse Pickup Enquiry,,131b217d-6dc1-445b-af56-1ffebb2d15be,,21/08/2023 17:22,21/08/2023 17:24,21-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
dc4230f5-6fc0-491a-8ad0-f8e309bac696,Outcall,Returns,Reverse Pickup Enquiry,,88bafcda-756a-4a87-8f43-d69192ed3db1,,21/08/2023 17:24,21/08/2023 17:25,21-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
5dd07869-2770-490d-aab1-2357e4e0d1d3,Outcall,Order Related,Delayed,,d4dc7d8e-a9f5-45a3-8e0d-6379dcf25af1,,21/08/2023 19:07,21/08/2023 19:23,21-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
67f0608b-315c-4f8a-abb1-b0b733e65c17,Outcall,Order Related,Installation/demo,,217602a7-6039-4697-a602-92d0dcf73597,,21/08/2023 22:46,21/08/2023 22:50,21-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
7d0674cc-44fc-4e0b-825d-43222f4be4ff,Inbound,Returns,Reverse Pickup Enquiry,Nice information ,870b1caa-229d-41ee-8f7b-ade5b018ca81,01/08/2023 16:37,19/08/2023 16:06,21/08/2023 10:17,21-Aug-23,YEOTAMAL,Electronics,799,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
5b9c4741-e8a8-4176-9925-fe024c0deefb,Inbound,Returns,Return request,,e3f5b294-2161-41b8-b3a8-1b5aaeb33f2d,,21/08/2023 12:19,21/08/2023 12:21,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
2fd17538-7e5c-45aa-ba17-c9238733c77f,Email,Order Related,Installation/demo,,f02d718e-2c6d-46b7-91d2-6dd0d229646c,,21/08/2023 20:09,21/08/2023 20:44,21-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
22b5be66-edd8-4a37-9d0c-75f718455034,Inbound,Returns,Reverse Pickup Enquiry,,4c2171d9-1729-4471-9d6f-11337e81ea10,,21/08/2023 20:41,21/08/2023 20:45,21-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
c022b3ef-596d-4a32-b826-a9e1df7aa1e0,Inbound,Returns,Reverse Pickup Enquiry,Very bad service ,613b7b83-d9e1-4cc8-9fde-3f6964150b42,,21/08/2023 20:47,21/08/2023 20:52,21-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
43755370-05b4-4168-ba1d-d7d58c07bf15,Outcall,Order Related,Order status enquiry,,368e9d57-4380-4c61-b771-39c6d103c80c,,21/08/2023 18:27,21/08/2023 18:35,21-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,1
d2689f05-fd02-4da6-b3bf-6baed5bde884,Inbound,Order Related,Installation/demo,Stop fooling ,5796552f-e4c0-4e16-9da3-f0af1b119a6d,,21/08/2023 20:11,21/08/2023 20:12,21-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
bfc62c6d-b488-49c9-8ab4-ab130e6b4efa,Inbound,Returns,Reverse Pickup Enquiry,,2626954d-a6a2-4a69-911d-a81789cd318b,,21/08/2023 20:34,21/08/2023 20:35,21-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
877a37c3-212d-443b-93a6-4d4606304aee,Inbound,Order Related,Delayed,Wasted my time ,878e42da-2132-4385-b474-8604d6674d56,17/08/2023 14:58,21/08/2023 14:51,21/08/2023 14:56,21-Aug-23,HYDERABAD,Mobile,6499,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,1
1a4af0b7-253a-4037-8ab6-0688540f1f02,Outcall,Product Queries,Product Specific Information,,78257bed-9f16-4e8f-9a34-8d08ecdb0800,,21/08/2023 16:35,21/08/2023 19:46,21-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
11a98d88-8a1d-4c45-adff-9a9885e47a7c,Outcall,Refund Related,Refund Enquiry,,3007b123-db70-47c9-951f-65322b9a85f5,26/07/2023 21:34,21/08/2023 10:26,21/08/2023 10:46,21-Aug-23,GURGAON,LifeStyle,2712,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
3c87ae84-72cb-4b19-ae5e-eac122bd4a3f,Inbound,Returns,Reverse Pickup Enquiry,,84c43c6c-c41a-4758-a342-797f6bcbe8b4,13/08/2023 12:47,21/08/2023 13:32,21/08/2023 13:44,21-Aug-23,AMROHA,LifeStyle,196,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
1d752fd5-f8ba-4213-a910-155551d17349,Inbound,Returns,Reverse Pickup Enquiry,,03cf6d69-4dce-4d8b-aa29-1a49e6be43bb,,21/08/2023 15:33,21/08/2023 15:35,21-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
1493d1d9-ce33-4656-85bd-9588836933f7,Inbound,Returns,Return request,,7a99e6ca-9c31-41c4-9a1b-56e2b36f344f,,21/08/2023 23:14,21/08/2023 23:18,21-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,2
6efe86c2-5e36-4300-a462-c0ffcc3936d9,Email,Refund Related,Refund Enquiry,,bbb1dec5-ccac-47e6-b98e-edc20ca97264,,21/08/2023 18:57,21/08/2023 18:58,21-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
f6742045-daf7-447a-84d8-731c748b8aa8,Inbound,Returns,Reverse Pickup Enquiry,Mujhe 10 dino se pareshan kar rakha hai ,99e4bba1-2912-4165-b4ca-50843603eae3,,21/08/2023 19:00,21/08/2023 19:17,21-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7fc5bd60-d9fc-4b51-bc61-8ce567384032,Inbound,Feedback,UnProfessional Behaviour,,2d071426-2c7e-410c-9f45-dee708409ef1,,21/08/2023 09:35,21/08/2023 09:35,21-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
c492dcd9-5450-40c1-9012-6f38b38c714f,Outcall,Order Related,Invoice request,,20305530-137b-41bf-a7e1-3686d82d7c69,,21/08/2023 14:10,21/08/2023 14:17,21-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
18649941-9029-4183-9d89-f0f5e42e3b79,Inbound,Returns,Reverse Pickup Enquiry,,40ba20a2-8e9e-4319-b201-98d6c0c3bccc,04/08/2023 21:49,21/08/2023 20:35,21/08/2023 20:37,21-Aug-23,NEW DELHI,LifeStyle,439,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eaf73144-bb96-4e2c-a9f9-dca5dfe6e9e9,Inbound,Order Related,Installation/demo,,2f62a8cc-8532-4130-ba4a-ad80b034ebb3,07/08/2023 12:32,21/08/2023 18:51,21/08/2023 19:01,21-Aug-23,VIRAR,Electronics,1026,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
6434a187-5220-470d-99b5-4070b81945a8,Outcall,Returns,Reverse Pickup Enquiry,,47d78517-49a8-4287-a59f-3b425f7a7ac1,,21/08/2023 10:56,21/08/2023 11:01,21-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a54e8b39-c015-4f80-8ebb-2fecec6437e1,Outcall,Order Related,Order status enquiry,Nice ,4e184f37-d354-4e5c-9998-e33518f407bd,,21/08/2023 18:03,21/08/2023 18:04,21-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d4c7cd28-3bfa-4bb7-bc14-f9833e7c3148,Outcall,Order Related,Installation/demo,,1088966c-e6cd-4f6d-9425-77c40436b270,,21/08/2023 10:50,21/08/2023 12:07,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
ac27435b-48dc-4447-9ee0-3bbc6803a5e2,Inbound,Returns,Reverse Pickup Enquiry,Take a short time to connect customer care,d75767c1-b015-42af-adc1-2f3e248d1d2e,,21/08/2023 14:05,21/08/2023 14:07,21-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
6b2164c2-df48-43ff-85be-7db00ced3bf1,Outcall,Cancellation,Not Needed,,71698010-737c-479c-8e0b-11cf272115b7,,21/08/2023 17:13,21/08/2023 17:24,21-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
e91d7b5e-5977-4022-a691-e9b783f15430,Inbound,Returns,Missing,,b9fb3e7d-4cc5-4ed0-b344-5f2bc75d91ae,,21/08/2023 21:01,21/08/2023 22:13,21-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,1
bb911332-0fce-4599-b6af-c8bfdf7e3058,Email,Order Related,Delayed,"Please help me order not delivered, window AC cleaning any person will not call and come for AC cleaning ",d8844265-d18d-44ac-9ae4-285bbac6ba95,,21/08/2023 12:04,21/08/2023 12:10,21-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
19266804-0073-4cd4-8c4a-1ddbc9d5ece9,Inbound,Returns,Reverse Pickup Enquiry,Very good ,a2451483-2386-43d2-8555-a1df22fb1567,06/08/2023 09:24,21/08/2023 15:17,21/08/2023 15:24,21-Aug-23,BARKHERA,LifeStyle,2099,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
280190ff-2f05-42c3-8c9c-007b1d560bc0,Inbound,Order Related,Delayed,Good ,6b0bb409-94db-4ce8-bb0f-1512a1c3137c,,21/08/2023 13:47,21/08/2023 14:12,21-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
7e1951f7-4a3b-4db0-8f64-95831fd87c54,Outcall,Returns,Reverse Pickup Enquiry,Reduce time to resolve problems,0c407ebf-ed7d-431c-b637-af27e5c77f26,,21/08/2023 13:42,21/08/2023 13:43,21-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
d425b4d4-c9b2-4d40-83b6-0c5dcbf30778,Inbound,Returns,Reverse Pickup Enquiry,Don't list poor quality products for sale without return policy. It only ruins Shopzilla name. ,a436ee61-7892-4638-8310-0032ffec269c,,21/08/2023 00:30,21/08/2023 00:58,21-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
3e1e33d3-6d08-495e-aed8-ac135ba8833e,Inbound,Returns,Reverse Pickup Enquiry,,026f9226-8c9c-428b-a505-18ae55209ffd,,21/08/2023 09:52,21/08/2023 10:00,21-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
9b068344-f4f4-403d-8b8f-23c3237e7fa2,Inbound,Refund Related,Refund Enquiry,,8acf7e60-0f34-483d-8aea-e5d96f71ebfc,,21/08/2023 15:23,21/08/2023 15:26,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
647f524b-7484-4bab-9b32-730527bf3244,Outcall,Returns,Reverse Pickup Enquiry,Very good ,0d2aa331-7567-425e-ab28-26678568ac18,06/08/2023 19:49,21/08/2023 20:49,21/08/2023 20:50,21-Aug-23,BANGALORE,Electronics,1299,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
9979e1fd-7b66-4ce8-953f-b72c5371c4bb,Inbound,Returns,Return request,,43f67797-203f-4878-87b9-c2cf06d196ba,,21/08/2023 12:31,21/08/2023 12:42,21-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
2be6e1db-7aad-48da-a354-6503761db14c,Outcall,Returns,Return request,Speed work is very good ??,34b1cb64-fcfd-4465-a0d6-f0d70b77562b,,21/08/2023 19:27,21/08/2023 19:43,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
791a9be7-84bb-44a2-8f0c-08c08683b7b2,Inbound,Returns,Service Centres Related,,a13b35a7-4831-4a38-ace5-b90f250d7af8,,21/08/2023 09:40,21/08/2023 09:42,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
b9452f27-7a9c-49e8-aa30-fd3068d5dbd2,Inbound,Returns,Service Centres Related,,e048718a-7c9d-4181-9c24-b823432bd863,17/08/2023 07:12,19/08/2023 10:40,21/08/2023 11:09,21-Aug-23,KOLKATA,Electronics,1899,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7b3db71f-4e74-4525-9738-dc89ef4cb752,Inbound,Feedback,UnProfessional Behaviour,,bd49af29-a72e-4ad2-a3e4-0301b863c4b8,,21/08/2023 13:13,21/08/2023 13:40,21-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
3626ea7d-a0cf-4d3d-aab0-e93623f9c0c0,Outcall,Returns,Fraudulent User,,89baa362-a15f-4366-8442-2e1ff9194cc5,,21/08/2023 17:04,21/08/2023 17:05,21-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
dc9f2162-40f7-4525-9ee3-5290650a8387,Inbound,Payments related,Online Payment Issues,,d2b551db-3566-49ac-826f-a94ac88a7dfb,,21/08/2023 16:02,21/08/2023 16:36,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9d15d51e-e478-439b-a6e1-589e5bbdccbb,Inbound,Returns,Reverse Pickup Enquiry,Very bad,9d75feaf-3341-4a70-a245-9a180572ba66,,20/08/2023 20:09,21/08/2023 20:32,21-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
4a93191a-bca9-42a2-ac7a-b1be64e20ec2,Inbound,Shopzilla Related,General Enquiry,Problem still unresolved ,b36c9acb-f28f-4a66-969c-93275976f88b,,21/08/2023 11:33,21/08/2023 11:44,21-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
7b9c0a0c-6187-4c53-916f-fc1020600ff9,Inbound,Returns,Reverse Pickup Enquiry,,b5547b7e-de15-4984-9b17-e28d4697981a,,21/08/2023 08:48,21/08/2023 08:51,21-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
55cd7a5a-aa7d-4eb7-9f95-b314bce8318e,Inbound,Product Queries,Product Specific Information,,a2917c6f-c625-4c78-9d26-1c1038c96e90,,21/08/2023 10:00,21/08/2023 10:06,21-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
7642fe32-8466-4de4-b2be-2d1e75d92084,Email,Order Related,Delayed,,10401901-7861-4a60-b069-e66c952d0014,,21/08/2023 10:38,21/08/2023 10:40,21-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
035c92e1-20af-4b1d-bd44-0215aca73755,Outcall,Product Queries,Product Specific Information,,d8aaada3-a967-4b5b-b638-37ca75dc75e6,,21/08/2023 16:44,21/08/2023 16:47,21-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
9f341aeb-45f2-47d3-aad6-bd3738557339,Outcall,Order Related,Order status enquiry,Excellent ,2eefa50f-83e9-4472-bf2d-ce6ee4e9969b,,21/08/2023 21:30,21/08/2023 22:12,21-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8a9460a2-ec75-4431-ac90-2b07eaa7bc1e,Inbound,Order Related,Delayed,Kindly please be kore clear on imformations and use some good headphones ,1858939d-e6fb-4f49-8feb-3efa6660b20b,11/08/2023 21:24,21/08/2023 13:34,21/08/2023 13:35,21-Aug-23,COIMBATORE,Home Appliences,1299,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
12f4c139-9b11-4163-90cb-acf6b00a299b,Outcall,Order Related,Delayed,,a6ea7324-6c3d-4bd5-8663-e30a070d969d,,21/08/2023 12:29,21/08/2023 12:30,21-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
01c65981-c5f7-4f14-9f49-635f8cf5eff3,Inbound,Payments related,Online Payment Issues,,62f655d3-828e-4a4d-a9b6-119c7c850533,,21/08/2023 09:45,21/08/2023 09:51,21-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
e73d6d99-dfc7-40b6-9335-dc8d75e434f7,Outcall,Order Related,Invoice request,Great,9147a3f6-caa7-4b5a-83a2-2a48d4c178b5,,21/08/2023 22:14,21/08/2023 22:17,21-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8e25347b-85a6-4a0e-b758-0eb0be48c97b,Outcall,Returns,Reverse Pickup Enquiry,,61f66d18-f883-425d-86fe-08f8a81d5c13,,21/08/2023 13:40,21/08/2023 13:54,21-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ad344da9-a9d8-4b38-9097-72fdc0374223,Inbound,Refund Related,Refund Related Issues,Ji,9f28529e-5917-4486-accb-ae4cf6f86159,08/08/2023 07:01,21/08/2023 18:59,21/08/2023 19:04,21-Aug-23,BATHINDA,Home Appliences,18990,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
1b53a19a-06d8-4ec6-8ebe-c5fd050669ad,Inbound,Returns,Service Centres Related,This is my issue watch dizo sports 2 ,93f75f2c-e7c3-483f-a53b-a1068604131c,27/03/2023 16:33,21/08/2023 15:41,21/08/2023 15:45,21-Aug-23,GURGAON,Electronics,1199,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
2e08012d-d2d2-411e-a620-315920a1ded4,Inbound,Returns,Return request,,a53d3752-3fdb-484d-935b-3b88e13c97c0,,20/08/2023 12:16,21/08/2023 14:24,21-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
c8b56964-6390-432b-9b22-c6a8b56e597a,Inbound,Refund Related,Refund Enquiry,,3ca7dce1-2261-44d0-98ba-6c45ae69dc79,15/08/2023 14:39,21/08/2023 14:35,21/08/2023 14:36,21-Aug-23,GHAZIABAD,Mobile,32999,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,4
0ad12e55-3483-4b43-9976-9b6c1d237c50,Inbound,Returns,Return request,,a2cd3bae-7fa8-4b04-87de-07c8e8843226,,21/08/2023 15:20,21/08/2023 15:29,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
06c2ef65-8c7d-4a21-8a02-783ee5e3b0f2,Outcall,Returns,Reverse Pickup Enquiry,Overall well knowledgeable person ,a25b9599-0578-4c10-b2dd-4468a0d46e7c,,21/08/2023 18:28,21/08/2023 18:33,21-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
37c9a2bb-3ea1-4bc2-b5fc-bdd8b5d86325,Inbound,Returns,Reverse Pickup Enquiry,,4ebcf546-1a44-4572-b6ab-65c112c01987,,21/08/2023 07:11,21/08/2023 07:33,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
60f5a4ef-0d99-4cd5-a0fd-5809e200ae42,Inbound,Refund Related,Refund Related Issues,That's good costomer,96535f6b-2c00-461c-a371-e3998984d6e9,,21/08/2023 11:16,21/08/2023 11:36,21-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
cf2e52cb-8701-47c2-ade6-7677851be5e2,Inbound,Returns,Reverse Pickup Enquiry,,52410059-608c-4c51-9b27-575a689f2e82,,21/08/2023 13:45,21/08/2023 13:48,21-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
1d8c3468-1ed7-4738-b332-7c619a9c7d73,Inbound,Returns,Service Center - Service Denial,"executive confirmed for sending denial mail for non acceptance of return , but mail not received",1c56a2d3-e5db-4ffc-87c2-a5d913f5ee11,,21/08/2023 19:09,21/08/2023 19:24,21-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
6a4265af-134a-4514-95da-49d1b92618bd,Outcall,Payments related,Payment related Queries,,28ddfece-7d4a-42a1-8f76-60d2505fcd36,,21/08/2023 16:19,21/08/2023 16:19,21-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
4c4240bd-accd-476b-a078-fbcf5a31217a,Inbound,Returns,Reverse Pickup Enquiry,Poor ,313a6772-6f2c-4780-a99d-ae83c0150f95,,21/08/2023 22:21,21/08/2023 22:24,21-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
f9d9a367-735a-42c3-9b82-a242af5f0c71,Inbound,Returns,Reverse Pickup Enquiry,,fae478ef-3891-4b29-898c-37bcfdb57b87,12/08/2023 16:10,19/08/2023 16:23,21/08/2023 13:54,21-Aug-23,CUDDAPAH,LifeStyle,406,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
4d252541-54e5-4679-9ea3-e4f9a25b1723,Inbound,Order Related,Invoice request,ok,4c94ebe1-7aab-43c0-b760-5198b4b00398,,20/08/2023 22:18,21/08/2023 20:34,21-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,2
fee1e6ab-88f7-4a9e-859f-1d67b995d52f,Inbound,Shopzilla Related,General Enquiry,Kam   chahie,5bef2df1-f73d-423e-82a7-650add397c0d,,21/08/2023 16:36,21/08/2023 16:37,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
83a250ba-5402-4518-8cc5-47a166336cd6,Email,Returns,Reverse Pickup Enquiry,,c449b527-0fb8-4824-89de-51ef88a64ae9,31/07/2023 17:05,21/08/2023 18:09,21/08/2023 18:12,21-Aug-23,JORHAT,LifeStyle,819,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c8eab9d3-f779-4bed-b227-b84ccf8355dd,Inbound,Returns,Reverse Pickup Enquiry,,386a2585-ec6a-4660-8bcb-833ee1ebbe01,,20/08/2023 15:46,21/08/2023 17:42,21-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,3
1e2b16f6-91f7-40b2-8d71-d76f2e6cf506,Inbound,Order Related,Order status enquiry,,4f278695-aba2-4768-a684-50602a2c43b7,,21/08/2023 09:21,21/08/2023 09:26,21-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
fe5a2d4c-f880-41f7-b98c-05b97ab51bfd,Inbound,Returns,Missing,,c8532df2-d9b2-4863-82fc-c8c1c0a450c9,,21/08/2023 21:27,21/08/2023 21:29,21-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
beab8307-e960-4bb0-a556-b80d9cf1ed71,Inbound,Returns,Reverse Pickup Enquiry,,d8e44961-05fc-4046-9e4e-04b6cf7140a8,,21/08/2023 15:02,21/08/2023 19:57,21-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
561eb4bb-0a3e-47ab-ad0c-7c12289efc07,Inbound,Returns,Return request,,94b49835-5a7e-4613-9a79-52da9ce39463,,21/08/2023 12:32,21/08/2023 12:34,21-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
78ec0b2a-816f-499a-b493-8c42fef42421,Inbound,Returns,Exchange / Replacement,,6207c3ba-d025-4f2e-a3a2-4b181f9bc13c,,21/08/2023 21:27,21/08/2023 21:42,21-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
801daf89-4cdf-430d-b2c0-d52569e19cd3,Outcall,Refund Related,Refund Enquiry,,4b3dd0a1-1a39-449c-928f-665289c7560b,29/07/2023 17:00,21/08/2023 18:31,21/08/2023 18:37,21-Aug-23,RANGA REDDY,LifeStyle,999,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
0c8fa594-cef5-46cc-ae96-84c8ac11a2ce,Email,Order Related,Delayed,,7130046d-77cd-4d54-8698-4b764c81d604,,21/08/2023 19:11,21/08/2023 19:12,21-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
a60a8451-3abd-4621-87b7-f6a793e377d7,Inbound,Feedback,UnProfessional Behaviour,,781f8977-ec1c-4986-a750-4a3e9dd9616c,24/07/2023 19:46,21/08/2023 14:39,21/08/2023 14:40,21-Aug-23,NOIDA,Home Appliences,5768,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
7814860e-091f-466f-8b8a-39f773ba0725,Outcall,Refund Related,Refund Enquiry,,cfbd32fc-6d29-42b8-bd8d-24d770656b7a,,21/08/2023 07:46,21/08/2023 07:46,21-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
2d744ec8-6540-4e8d-a620-6600252351f4,Inbound,Returns,Reverse Pickup Enquiry,,d87491ea-b4e5-4190-af70-b0898b7a5414,,21/08/2023 08:55,21/08/2023 09:01,21-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
25890763-591b-4aa5-86ba-f989a5ea1eea,Outcall,Returns,Wrong,Good ,a8930733-2316-4fcb-9c48-f3ba3e7ca1a5,,21/08/2023 16:49,21/08/2023 17:04,21-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
adca09d0-6a87-4c54-820a-133ba678caaf,Outcall,Returns,Return request,,986507f4-8394-42c8-8c67-7c8752c6ad55,,21/08/2023 17:36,21/08/2023 17:41,21-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e2084cf4-ac81-4c90-9d1f-a471a83810fc,Outcall,Returns,Reverse Pickup Enquiry,,9ef8f4e4-896a-489c-a5aa-29fc59a885db,,21/08/2023 23:26,21/08/2023 23:28,21-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
bef570d1-7a49-40b9-85f3-f55f07f02a5c,Inbound,Order Related,Delayed,,105924c7-0c16-40e5-8e17-c5d9799521a9,07/08/2023 17:21,21/08/2023 17:07,21/08/2023 17:10,21-Aug-23,ALLAHABAD,Home,207,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
09e74803-6b34-46df-a51a-f74aaa234321,Inbound,Order Related,Delayed,,0032e417-38d1-41f8-b7b1-5251dd60067f,09/08/2023 13:50,21/08/2023 15:53,21/08/2023 17:15,21-Aug-23,PUNE,Electronics,2499,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
4963e55e-2168-436b-a29b-4406855954bf,Inbound,Returns,Return request,,7747b8dd-73c6-479d-9ee1-f0fadb6c63bd,,21/08/2023 09:18,21/08/2023 09:22,21-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c2e87466-0c28-4cfb-bd42-49c343a697d4,Inbound,Product Queries,Product Specific Information,They disconnected the call or make call on hold many min,65e5f619-3c7e-44f4-bcdc-333944151fc2,,21/08/2023 16:15,21/08/2023 17:01,21-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
e884759d-e283-43f1-8d5c-0755707327bb,Inbound,Returns,Missing,Good,d2fcd5d3-fa1a-4895-8e71-9f51e74bd787,,21/08/2023 10:35,21/08/2023 10:36,21-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3fe66939-ac46-476c-871a-91a18d2e53e5,Outcall,Cancellation,Not Needed,,e54754d1-9cdd-480e-8184-b5a81b7d1c52,,21/08/2023 23:38,21/08/2023 23:42,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
1ab0eecd-b9be-41fb-9c5d-83b4f0e4bd0f,Outcall,Order Related,Order status enquiry,Very good,43960cd8-4327-4181-88fe-2e8d1167c8f9,,21/08/2023 08:24,21/08/2023 08:25,21-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
bb8d3d50-f94e-40aa-beb0-8daa49dc82bb,Inbound,Returns,Reverse Pickup Enquiry,,44a620b8-b72d-4330-880e-94d8ad4ba478,,21/08/2023 10:25,21/08/2023 11:10,21-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c1458bb3-c0ac-4337-8259-9533e2a55442,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,fee63043-795b-491a-aa47-90181d254b6e,,21/08/2023 23:50,21/08/2023 23:55,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
c97e9cdd-5d77-490a-9e3e-ee7c4d7d1a97,Outcall,Order Related,Delayed,Solve problem quick,35abb852-803e-4891-aae9-f7c5bc57fde8,09/08/2023 10:06,21/08/2023 11:05,21/08/2023 11:39,21-Aug-23,NAGAON,Books & General merchandise,174,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
ab41bc35-d525-4c39-ad49-a146ca0fc924,Outcall,Returns,Return request,,c02d1c16-141e-4c89-b741-69a2510c5a85,,21/08/2023 10:05,21/08/2023 10:18,21-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
7d91b880-baca-454e-8cef-790dd221b6f1,Inbound,Returns,Reverse Pickup Enquiry,,c54eeede-64c1-4167-a587-9e158cc4cc3e,,21/08/2023 20:55,21/08/2023 21:02,21-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
73697170-18d0-4690-b021-63a0e08b0bfd,Outcall,Returns,Fraudulent User,,186be2f2-4457-4804-b390-076189d8e120,,21/08/2023 08:27,21/08/2023 08:29,21-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0c1e5e89-f4d7-4fb6-be50-7be3fcab8389,Email,Returns,Missing,,e4d4efed-1f42-4cdd-ad80-1155a1dc9a68,,21/08/2023 13:31,21/08/2023 13:39,21-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
56b11e45-8f1d-4f0a-8de9-4e5aa3a4f6f8,Inbound,Returns,Missing,,c40ad993-926a-4967-88d0-b154f2d57c55,,21/08/2023 13:34,21/08/2023 13:36,21-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
d5e7029a-5e4a-4318-bf05-a575a2f857fa,Inbound,Payments related,Billing Related,,50c2a08e-07e1-4c68-a2c7-fbed03ce24f0,,21/08/2023 12:01,21/08/2023 12:04,21-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
7a705fb8-ca0d-4c4e-a564-4408720aae5c,Outcall,Refund Related,Refund Enquiry,The customer call service was good my problem is solved thank for the good behavior of the mam who was in call ,fbfd6911-a0ac-4329-89c5-4f360fbc0e06,11/08/2023 23:32,21/08/2023 23:02,21/08/2023 23:05,21-Aug-23,BANGALORE,LifeStyle,229,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
1fc04867-a10e-4018-8393-a5c0242a66b6,Outcall,Order Related,Delayed,,916d4567-347c-40cb-b620-6d19dd6f1641,,21/08/2023 00:27,21/08/2023 00:29,21-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
222872fe-d1a4-497c-8e08-f498be8a2caf,Inbound,Order Related,Order status enquiry,,6e66acc6-a80e-4736-adeb-696f114823ac,,21/08/2023 15:18,21/08/2023 15:19,21-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,3
48e4bd42-d134-4ddc-8d78-487295d16c52,Inbound,Order Related,Delayed,,068e3d1a-83f1-4a70-8bc1-2f1990482540,,21/08/2023 19:22,21/08/2023 19:29,21-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
c0e95495-3a00-42ea-9af6-80ff1401304e,Inbound,Order Related,Order status enquiry,Very good??,f7d9859b-b233-4e2f-94e6-b5a763642151,,21/08/2023 19:16,21/08/2023 19:18,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a2ff2a37-62ee-4bdc-bee0-40db8b9cecfd,Outcall,Returns,Reverse Pickup Enquiry,,fa51cdb1-31d9-44b9-999e-d53eac67e07e,29/07/2023 08:58,21/08/2023 10:04,21/08/2023 10:08,21-Aug-23,BHAGALPUR,LifeStyle,1199,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
f0bff8fe-8b37-4e75-af2c-8f3e3d59eadf,Outcall,Order Related,Order status enquiry,,4619d9c2-f20c-486b-9389-68a4ff7ebf2a,,21/08/2023 15:25,21/08/2023 16:36,21-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
8540fefd-1ca6-4ab1-b3d4-7d8ec76abf07,Outcall,Returns,Reverse Pickup Enquiry,,5ed9c39d-6d7d-4e7f-99eb-ce83453a179a,,21/08/2023 17:33,21/08/2023 17:44,21-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
83de6748-287b-475f-8df9-66419c3917ce,Outcall,Product Queries,Product Specific Information,"Very good response has been given, my sati has been solved, I liked it very much, I am very happy",29efc816-712f-42ab-9d1a-f617c2b2eea8,,21/08/2023 09:17,21/08/2023 09:19,21-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
7ef62cd3-65af-4e60-bb0b-fde0a851c912,Outcall,Returns,Reverse Pickup Enquiry,,608799a9-f33f-4a5d-8fc9-79dc23c6eae2,,21/08/2023 19:10,21/08/2023 19:15,21-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,2
bbeb2a2c-3b4e-4bcf-8d12-672c92ed5d15,Inbound,Returns,Reverse Pickup Enquiry,Nyc music & Calling voice,d9fb2099-d280-494f-ae17-97a3594f5275,13/08/2023 20:48,19/08/2023 20:21,21/08/2023 19:52,21-Aug-23,MORBI,Electronics,999,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
ec001eaf-2077-4674-8f7e-98bc960d4107,Inbound,Returns,Return request,,62010888-59fd-45a9-aca1-b4930bc8070c,,21/08/2023 01:37,21/08/2023 01:38,21-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
6d107a16-df96-4b7a-a014-09eda19ef7c5,Inbound,Returns,Reverse Pickup Enquiry,I m happy to resolve my prblm,e8006280-6813-401e-9802-bf4bb370f689,,21/08/2023 13:12,21/08/2023 13:15,21-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
1499add5-6811-4cf8-91ef-d894852eb559,Outcall,Refund Related,Refund Enquiry,,9085a3dc-b0fc-4af0-892d-7dcfc2de8b9d,18/08/2023 21:07,19/08/2023 11:01,21/08/2023 18:01,21-Aug-23,CHANDAULI,Mobile,13990,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
79437867-14c6-4bd3-acf7-f4635029bbf6,Outcall,Returns,Return request,,eb7450c0-f3be-40f2-bb6b-3f079f6fd0cf,,21/08/2023 09:23,21/08/2023 09:24,21-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
373c90ca-e7c9-4623-b21e-a9f769b5043e,Outcall,Returns,Reverse Pickup Enquiry,Good ?? ,1b95d473-0eef-4bd7-b157-caff143a5a79,,21/08/2023 19:17,21/08/2023 19:19,21-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
07b83732-9092-4e51-bb5b-d0a2a4a26a0c,Email,Returns,Return request,Waste of time.. customer support is just useless.. no resolution till now since last 12 daya on the same issue.. fake promises of 24-48 hours everyday.,20250530-5c90-40d2-b474-7e798d8051f0,30/07/2023 00:37,21/08/2023 18:02,21/08/2023 19:01,21-Aug-23,HYDERABAD,Electronics,2499,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
18d1828c-12d0-4219-9fc2-4f24046486af,Outcall,Order Related,Delayed,,6072977a-7b0c-448c-a0a1-65fd7e3ee964,09/08/2023 08:38,21/08/2023 17:38,21/08/2023 17:38,21-Aug-23,Bagoar,Electronics,999,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
1815185d-e248-4d0c-af15-0e3e4f432d25,Inbound,Returns,Missing,Good ,e0a84dba-67df-4e60-8a71-e54e98f6f3a6,,21/08/2023 19:49,21/08/2023 19:53,21-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
e9e4b22f-4fe7-4d29-884d-22bb61619c32,Outcall,Returns,Reverse Pickup Enquiry,Very good ,73fdf066-c944-4921-b288-3a4e036bdd94,,21/08/2023 17:04,21/08/2023 17:09,21-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
681df555-d70b-470c-8d1e-4b19478df619,Inbound,Refund Related,Refund Enquiry,Good service ,f951bd21-32c9-4788-9afb-3b61c5c879f2,,21/08/2023 22:46,21/08/2023 22:48,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
4925bd22-6f85-45bf-acd4-f09db99d57db,Outcall,Returns,Fraudulent User,,96f97265-c5b0-4ea1-a8d2-faf414aed8ac,,20/08/2023 21:48,21/08/2023 11:58,21-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
48cc2fa8-5cd9-4aaf-85fe-fda827565a2f,Inbound,Returns,Exchange / Replacement,Kindly resolve my issue ,d0061a92-30fd-40d6-8c19-c6e916470286,,21/08/2023 18:54,21/08/2023 21:12,21-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
1a0b187a-ff92-43c3-b6b0-15d383a50216,Inbound,Order Related,Invoice request,,957bfad3-7a81-4d67-b3bc-d5e4727e0dac,,21/08/2023 13:58,21/08/2023 14:00,21-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0e7e8a98-5b3f-497c-be0b-61b0ed17b594,Inbound,Returns,Reverse Pickup Enquiry,,8d9a5b49-b1fe-4ff9-8d4d-0bfcbc41a4f1,,21/08/2023 15:38,21/08/2023 20:38,21-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,4
72673323-fa96-45af-a218-8fc20e0cb7d4,Inbound,Order Related,Installation/demo,,e96000e8-fcf9-471b-8acc-82756a527ad0,,21/08/2023 22:00,21/08/2023 22:30,21-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
dc1fd773-df4c-4e49-b1db-c1dba9d96122,Inbound,Order Related,Delayed,,f71413ff-e955-4272-ba52-91e7005f198a,,21/08/2023 07:27,21/08/2023 07:27,21-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,4
a7a6f664-fc82-42c3-a877-b24f00c79863,Inbound,Returns,Reverse Pickup Enquiry,,2a1f35ad-c4ca-4c07-9c44-d93321d26af1,,21/08/2023 19:04,21/08/2023 19:19,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
e5209ad2-58c5-4350-a43a-54401bcd2aff,Inbound,Returns,Reverse Pickup Enquiry,,0852ba84-66f7-4fcb-9eb0-5dbeb91bcd60,,21/08/2023 16:47,21/08/2023 17:14,21-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
b7cf6dff-0d18-40e2-a696-5814439d202d,Inbound,Refund Related,Refund Related Issues,Good,38e28bd6-81f0-40b1-aecd-897e9cc9ae81,,21/08/2023 18:04,21/08/2023 18:13,21-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
a237d3a4-87e5-433e-be68-cab88f0a708f,Inbound,Returns,Missing,,dc4b62d9-c0c3-4231-89b0-a2692c531ab5,,21/08/2023 22:56,21/08/2023 22:57,21-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
01abe01b-32e4-4329-be1f-af11f0afaf8f,Inbound,Returns,Reverse Pickup Enquiry,,146ebf61-06cc-4fbd-8e50-8d37f000f55f,,21/08/2023 21:23,21/08/2023 21:28,21-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0d116c92-10a5-485c-b604-eb5b4299c29d,Outcall,Returns,Technician Visit,,e7f2e40f-275f-44f3-b924-c9be35c34c25,12/07/2023 11:50,21/08/2023 20:13,21/08/2023 21:19,21-Aug-23,THALASSERY,Mobile,54999,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
b7d0a4ba-852a-41e7-9bca-4241cebc9216,Inbound,Order Related,Order status enquiry,,a31ed9cd-7887-4894-8415-523a72b9650f,18/08/2023 18:44,21/08/2023 12:22,21/08/2023 12:23,21-Aug-23,MUMBAI,Books & General merchandise,2099,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,2
3588dca3-7745-40c5-a506-28c0aac5bba8,Inbound,Returns,Fraudulent User,,bf7d5511-ca88-4169-8451-6362ddb0a3b6,,21/08/2023 11:54,21/08/2023 12:29,21-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
57b4a0f9-d69f-442b-9e6c-e184f045eb48,Inbound,Payments related,Online Payment Issues,,6e22fb87-f30c-4711-9f2f-be4ed7dbf73d,,21/08/2023 18:45,21/08/2023 19:41,21-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e69b254e-ef79-402e-9409-95cd1aa98329,Inbound,Returns,Missing,Over all excellent,99fafdfd-ac6b-4dec-b639-3b8a3dad252f,,21/08/2023 20:34,21/08/2023 20:41,21-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
a056354f-6e07-498c-a117-e66a4a4349f9,Inbound,Order Related,Order status enquiry,Ffg,f16cc4e2-094b-470b-85b1-551dab8ba7b5,,20/08/2023 17:53,21/08/2023 11:45,21-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
d2b2c578-b3ec-4552-a000-e45b798e9b7d,Outcall,Returns,Service Centres Related,,3ae7c59a-ffb4-4c58-90ec-fc1bee61e56d,,20/08/2023 22:01,21/08/2023 18:32,21-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
1ec79a01-4f3c-41ab-85af-109186cbad39,Outcall,Returns,Reverse Pickup Enquiry,,67c27d21-d2c1-43c5-be8f-1fcf209ad640,,21/08/2023 07:43,21/08/2023 07:46,21-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
f64566aa-d3cd-4e76-bd35-1a40666998ed,Inbound,Returns,Reverse Pickup Enquiry,,10217cb5-f7ff-413c-8a7b-37ce30955776,,21/08/2023 11:42,21/08/2023 11:48,21-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
5122c0c6-5023-4076-a5c6-60734dc060dd,Outcall,Returns,Reverse Pickup Enquiry,,fdff87ca-79e7-4664-a9c6-31476ff787da,06/08/2023 17:17,21/08/2023 15:15,21/08/2023 16:08,21-Aug-23,BHILWARA,LifeStyle,690,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
34a8ff56-3fbc-402d-87fa-9a6b6d52245a,Inbound,Returns,Reverse Pickup Enquiry, .,5cffa1a1-e285-45ad-bb47-010c02f5a784,,21/08/2023 10:25,21/08/2023 10:26,21-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
53c94d3a-d648-42c9-ae49-e790c58afba1,Inbound,Returns,Reverse Pickup Enquiry,Nice ,c139c8cb-47ab-41a5-b946-eb21623f5aaa,,21/08/2023 11:45,21/08/2023 12:23,21-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
c1ccfc73-ef12-446c-bfca-a285af8e0adf,Inbound,Returns,Reverse Pickup Enquiry,,8651f7f1-aab7-4100-9d36-335727cf22cc,,21/08/2023 14:59,21/08/2023 18:04,21-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
a7df8352-4db8-486d-8ebf-d675a7a279f7,Inbound,Returns,Reverse Pickup Enquiry,Resolved issue in quick succession ,e4be6de6-220b-4427-acc6-fe019af20640,,21/08/2023 15:56,21/08/2023 15:57,21-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
c44b524c-b690-424a-ae44-75049744c742,Outcall,Shopzilla Related,General Enquiry,Thanks madam solf my problem ,431bc0b6-dded-4010-b84a-757c27ebb7f9,,21/08/2023 10:48,21/08/2023 11:07,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
08e2358e-50a4-408b-b1bc-0634bfc2ddf0,Email,Returns,Wrong,Mu item is wrong...so much time to solve my problem..so much time taken my refund my money ,9dd946c7-b36e-478b-912c-4d28a10a2d96,,20/08/2023 23:01,21/08/2023 12:29,21-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,2
8dc802d1-7932-4992-91e7-66b2a4748fc0,Inbound,Returns,Reverse Pickup Enquiry,Thanks for supporting ,c8db4a4e-1f58-4e2c-84a2-34f0c57a2201,,21/08/2023 16:49,21/08/2023 16:51,21-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
e03bb6d4-7cb3-416a-8c72-e36eb5658226,Inbound,Order Related,Delayed,Sab ek hi baat bolte h,9bb2bdc3-b394-4588-95b8-7561ce3965f2,09/08/2023 13:00,21/08/2023 11:26,21/08/2023 11:27,21-Aug-23,PACHORE,Electronics,727,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
7014afa1-9352-4eac-ba74-32c448f0af1f,Outcall,Payments related,Payment related Queries,,09b03d03-1303-4818-ba6d-d5aee81958c5,,21/08/2023 13:15,21/08/2023 16:38,21-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
1ac929e3-f355-4190-887b-89d7454cdcb6,Outcall,Payments related,Payment related Queries,Not resolve problem,45439b37-8667-4190-9c76-9cfba126b3f4,,21/08/2023 22:55,21/08/2023 23:29,21-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
27aa5149-c6ee-4643-908a-2e790c1dcf7a,Inbound,Returns,Return request,,f4591eba-fb7e-41ba-b648-0eaa9693d397,,21/08/2023 14:36,21/08/2023 14:40,21-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
4d6d24cd-d544-473d-9af4-b6712a65f76f,Outcall,Returns,Reverse Pickup Enquiry,,1de07962-ae0a-4177-a842-311ddae307e8,,21/08/2023 18:15,21/08/2023 18:42,21-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
83869245-7209-4ef7-987f-6d6948c0cbe5,Outcall,Returns,Return request,Kindly arrange pick up of return products on ASAP basis and provide refund once the product received by the agent. ,681f3d41-6d0e-4fe1-a8dd-2add2a89a277,,21/08/2023 20:24,21/08/2023 20:30,21-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
67ea7749-ecc1-475e-ac1e-56ab3c485746,Outcall,Refund Related,Refund Related Issues,,af4da605-b952-4ed9-8160-f283152df79f,09/08/2023 11:21,21/08/2023 16:57,21/08/2023 17:09,21-Aug-23,JODHPUR,Electronics,799,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
f39bc5a7-7bcf-4d22-886e-577608a36971,Outcall,Returns,Fraudulent User,Giid,5de96810-3710-45ce-895c-698266f70600,,21/08/2023 09:03,21/08/2023 09:05,21-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
e32ad58a-93df-441c-9254-80c26de84ff8,Inbound,Returns,Reverse Pickup Enquiry,,1c9eac3d-a46d-4d08-80e8-37dc84196ad5,,21/08/2023 10:26,21/08/2023 10:54,21-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
75c7e1e5-aff0-4071-89c2-c7cc76637c59,Outcall,Order Related,General Enquiry,,8ca2406c-8132-494d-a171-6c312d5fe957,,21/08/2023 15:16,21/08/2023 15:17,21-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d8fafd4a-197c-4704-8f02-03c2ce5d9b97,Inbound,Product Queries,Product Specific Information,,7f935d27-cedc-4623-a9bc-9dc5643ec381,,21/08/2023 13:36,21/08/2023 13:38,21-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
d4c693a9-0bf6-4623-93e8-c58b924486ae,Inbound,Order Related,Delayed,,60a04c0a-62a2-4139-a939-64dfad6940ce,,21/08/2023 22:22,21/08/2023 22:23,21-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
b3affcb2-de39-4b12-a923-4d1fe4e249c7,Email,Order Related,Delayed,,e8cacb3a-a0f5-40f6-bf5a-c964a2614480,,21/08/2023 21:20,21/08/2023 21:22,21-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
024a8667-0be3-4daf-9392-b388e3072ac2,Inbound,Product Queries,Product Specific Information,,586385b0-c61c-4291-ab94-a16321f5a0e0,,21/08/2023 22:44,21/08/2023 22:48,21-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
69c56a1c-b1c4-48af-83c8-a9f07fe48da5,Outcall,Returns,Reverse Pickup Enquiry,,2de8f852-dfad-4a03-82b2-a31efb89f887,,20/08/2023 23:32,21/08/2023 17:15,21-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
9ee4bf01-7816-4566-89b2-5d412dd94b52,Inbound,Returns,Fraudulent User,,3a7a7d3d-1351-4f9d-88ac-9eabefdcd46f,,21/08/2023 10:17,21/08/2023 11:51,21-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
00c44677-97fe-4c0e-8254-4aa5b34ec9b2,Outcall,Order Related,Installation/demo,,93f9c7bf-ae3b-4176-a38b-56efc2892576,,21/08/2023 18:34,21/08/2023 18:44,21-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8883c205-7972-4f60-8d9c-bc904f5e3eee,Outcall,Refund Related,Refund Enquiry,"Worst service, always give next date for waiting ",e97c5d30-8123-4f7b-bff9-9800884f89f6,19/07/2023 23:34,18/08/2023 10:21,21/08/2023 09:41,21-Aug-23,ORAI,Home Appliences,37280,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
b8e01abd-8a65-4a3e-b20a-e67fe8bb023c,Outcall,Order Related,Delayed,Good,044b3906-178d-405c-9515-7d60e78ae5f7,,21/08/2023 10:08,21/08/2023 10:10,21-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
a0732960-cdca-4f4f-886d-3a2ea93b694f,Outcall,Product Queries,Product Specific Information,,e4270e1f-a7e3-4757-a025-6570b26e077e,,21/08/2023 20:06,21/08/2023 23:03,21-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
f7834924-900f-445c-a77c-561ebb8a5cc2,Outcall,Feedback,UnProfessional Behaviour,Good soft skills ,a749eefb-ae9e-4423-b1d5-105a1d7e06b5,,21/08/2023 20:35,21/08/2023 20:39,21-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
4e506b43-9145-4b9c-9053-d9ccee700cc0,Inbound,Returns,Service Centres Related,,6862042b-416d-47d9-8973-32bef8b1e89a,,21/08/2023 14:32,21/08/2023 14:33,21-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
d8bf5670-8d1c-43c7-b96c-4bbf271dd3aa,Inbound,Returns,Reverse Pickup Enquiry,,4744109e-d11b-4b46-95f1-f247c23c38c2,,21/08/2023 21:12,21/08/2023 21:58,21-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ff112d1e-9ba7-4449-b3c4-9ecaefbd7243,Inbound,Returns,Reverse Pickup Enquiry,,04a22588-04ee-4c08-a3c4-654d064a592a,,21/08/2023 10:44,21/08/2023 10:51,21-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
fa81fec0-4dc1-45ed-872f-dca91cf188bf,Inbound,Payments related,Online Payment Issues,,b0edb228-de7d-4cd5-bef6-d4cbf7a9d795,,21/08/2023 20:06,21/08/2023 20:14,21-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b2900fe8-2090-426b-a24a-e4dc3bc3d3f3,Inbound,Returns,Wrong,,ce9fc80b-f8ea-478b-9c11-2fbbaf169c2f,,21/08/2023 07:27,21/08/2023 07:35,21-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
8a2ccde9-a909-4fb6-9174-d347cf84b811,Inbound,Refund Related,Refund Related Issues,,c5ab3732-63d3-416b-8eda-74b739140e3c,,21/08/2023 00:19,21/08/2023 00:20,21-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
b7ea1657-f531-4ca6-9a9c-f853bd7a0512,Outcall,Payments related,Payment related Queries,He disconnected the call before giving me the resolution what the hell is this happening and you guys are thinking that the customer give the c-sat what the hell you guys are just making fool of the customer ,3825c08f-2076-4547-8070-3e52e1decedb,,21/08/2023 08:34,21/08/2023 08:35,21-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
f806a888-415d-43c0-9a02-e4cc2156230c,Inbound,Returns,Reverse Pickup Enquiry,,7deca23c-1362-455c-952c-ef47393a668a,,21/08/2023 14:14,21/08/2023 14:50,21-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ba0777d0-31fd-4fe8-9f0b-d257dedcaff7,Inbound,Returns,Service Centres Related,,c87ec4bf-0e5c-431d-a510-538dcced38db,,21/08/2023 14:18,21/08/2023 17:33,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
827ea511-519e-44f9-ac8c-ec5e622a5bd7,Outcall,Returns,Return request,Refund policy ,debe5893-5123-427c-91f6-867bc8325fc5,,21/08/2023 20:34,21/08/2023 20:35,21-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
148cf25e-6051-430c-be47-d9c72ecb2ccf,Inbound,Returns,Reverse Pickup Enquiry,,658e217d-c5da-47b8-b7f9-69ec2c8aacc7,,21/08/2023 14:16,21/08/2023 14:34,21-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
98d51904-df23-4403-b592-f981afbc833b,Inbound,Returns,Return request,,9bc8aaca-6d4c-4dd9-8e85-580f1b467b51,,21/08/2023 20:43,21/08/2023 20:45,21-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
1b10dada-887a-4c21-9ae8-034f11a382ac,Inbound,Returns,Reverse Pickup Enquiry,,f202b346-6145-4a20-ae81-f5358702fc7b,09/08/2023 23:29,21/08/2023 08:56,21/08/2023 08:59,21-Aug-23,SAHARANPUR,Electronics,1999,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
8fb5a4b8-74a0-4637-b2f4-1bdb9b396ce9,Inbound,Order Related,Seller Cancelled Order,,da098eab-c84f-470b-81ea-01fac3cd5538,,20/08/2023 11:51,21/08/2023 18:46,21-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
93c90bf4-3abe-4744-84be-17e1aef8acc8,Outcall,Returns,Reverse Pickup Enquiry,Please give the product return slip on pickup time ,d3710b7c-277b-4c7d-b1ff-48135ab6284a,,21/08/2023 13:16,21/08/2023 13:17,21-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,4
4984a2b3-d5f8-4312-898a-864bec793afe,Outcall,Cancellation,Not Needed,,65ef0623-118a-4e1e-b0f2-b66cc7067732,,21/08/2023 17:00,21/08/2023 17:08,21-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c442999f-d7c5-4e85-a44d-35e1a9d7f920,Inbound,Returns,Reverse Pickup Enquiry,Problem not resolved ,93619543-42b9-4257-93ab-158f33918ab5,29/07/2023 10:00,21/08/2023 13:04,21/08/2023 13:10,21-Aug-23,Wada,LifeStyle,599,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,1
ddf14e7b-3220-420f-bd00-8e58cd0dd439,Inbound,Cancellation,Not Needed,Nice Customer support??,b508794e-70e1-4345-8cba-556840d27083,06/08/2023 18:03,21/08/2023 04:11,21/08/2023 04:13,21-Aug-23,SHAHADA,Electronics,1099,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
77ab892f-a6b4-47bf-9775-e64315ed6236,Inbound,Returns,Reverse Pickup Enquiry,,30d46839-2f4b-40ff-8e2c-511ae0b377b8,,21/08/2023 18:58,21/08/2023 19:48,21-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
5c1eb6e2-7d13-4310-9cf5-25c896433bda,Outcall,Refund Related,Refund Related Issues,Nice,8f674c59-3c6b-4840-8acb-7e6e54b9f9a8,06/08/2023 09:18,21/08/2023 15:59,21/08/2023 16:01,21-Aug-23,JHUJHUNU,LifeStyle,573,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
cb14722f-a970-43b8-85b7-a74cb5eb036d,Inbound,Returns,Reverse Pickup Enquiry,,d726fe5d-98e8-4e84-8e70-ce23dd3d962f,,21/08/2023 14:09,21/08/2023 14:36,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
629edc12-77fb-4267-895a-ea1a70fe0106,Outcall,Payments related,Online Payment Issues,,c98d6753-86c9-4500-b7e5-6680c13a3ea1,,21/08/2023 14:55,21/08/2023 15:57,21-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9d046d4b-68b5-4228-944a-c6af69366270,Outcall,Feedback,UnProfessional Behaviour,Thank you ,475fce8e-e942-497b-a20c-6a7c0f1123f9,31/07/2023 22:15,21/08/2023 08:06,21/08/2023 09:45,21-Aug-23,JHANSI,Electronics,1549,,Steve Washington,Emma Park,John Smith,>90,Morning,5
7fef28e8-ee96-4ddd-aa0a-bffd71ddd9f9,Inbound,Order Related,Invoice request,Thank you ,3413b90e-0952-4a2a-a1f3-cad98db134ba,,21/08/2023 07:05,21/08/2023 07:28,21-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
4c2ad014-bf26-4ae1-9db7-ea4ee59534dd,Inbound,Returns,Wrong,,9745f33d-4ff9-4ec2-b366-87533a5e90ba,,21/08/2023 21:22,21/08/2023 21:23,21-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
d5485046-5b3a-47f2-9cc2-c1c512fff587,Outcall,Order Related,Delayed,Please teach the Customer Support Executives about Politeness. ,106663fe-7f3f-4811-a638-5abe7cbf53ba,,21/08/2023 17:53,21/08/2023 17:59,21-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
f7f035e0-dac6-40b2-8f1d-97ed852cd0b5,Inbound,Returns,Reverse Pickup Enquiry,,c6f9cc08-04b6-447a-8e67-687d90eabf58,,21/08/2023 22:54,21/08/2023 22:56,21-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
80b67ee3-eb04-4ed1-a9bd-4b2fa5433b80,Inbound,Returns,Reverse Pickup Enquiry,,93a0a9d2-8c26-448f-9e5e-9127c1caad8a,07/08/2023 16:15,20/08/2023 23:06,21/08/2023 15:48,21-Aug-23,PHULPUR,Electronics,799,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,4
70d75446-b55b-417c-bf2c-37b78e7076c4,Inbound,Order Related,Invoice request,,061e311c-3394-4160-b447-065c4c7b2465,,21/08/2023 11:30,21/08/2023 11:37,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8105647b-e516-4366-91fa-e57882ca233e,Inbound,Returns,Reverse Pickup Enquiry,,0a241cfa-e0f2-44e3-945b-0a38358694b5,,21/08/2023 21:17,21/08/2023 21:22,21-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
0a5ad4b9-3067-4764-b577-6c9fd583f0ce,Inbound,Returns,Reverse Pickup Enquiry,,27c3ba1e-1fd3-4ca4-a0bb-df21a4752e49,,21/08/2023 23:31,21/08/2023 23:36,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c2af5784-fcbf-49b2-8883-52d58104630e,Outcall,Payments related,Online Payment Issues,,0eae1171-dc69-4bda-833c-a4937633607a,,21/08/2023 17:08,21/08/2023 17:09,21-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b00788e5-e63e-4a7b-8c0c-4b3e424491d3,Inbound,Returns,Exchange / Replacement,Nothing ,01338e47-e717-428d-b7a0-12383785206a,,21/08/2023 18:33,21/08/2023 18:46,21-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
8afb2728-2a1f-480b-892a-e1bf6ae52b8e,Inbound,Order Related,Seller Cancelled Order,,3e7495d9-2553-41e9-8e01-41a398c28435,,21/08/2023 18:08,21/08/2023 18:10,21-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
84e2497e-51ac-4187-9b1b-5dbaed0f1259,Inbound,Returns,Exchange / Replacement,,590c1415-7eae-4109-b7a2-4cfc67abf91b,,21/08/2023 01:49,21/08/2023 13:17,21-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d8ccdfc0-635c-4cfe-a43b-0046dd68b009,Inbound,Order Related,Delayed,,27dac1a5-df28-40fe-965f-df9f7addc5ef,29/07/2023 08:38,21/08/2023 09:44,21/08/2023 09:46,21-Aug-23,RUDRAPUR,Home,209,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a95e95da-1840-4b08-9f42-b385fd13ff1d,Inbound,Returns,Reverse Pickup Enquiry,,688a2421-a0bf-4e86-b951-2e9d884db7d5,05/08/2023 06:19,21/08/2023 07:42,21/08/2023 09:46,21-Aug-23,VARANASI,Electronics,977,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
285267ff-74ce-4b26-8cbc-436afe7e5d89,Outcall,Order Related,Order status enquiry,Shopzilla sarvice verry poor.,fe7d43a0-1718-459e-85bf-2940a68f5667,,21/08/2023 17:24,21/08/2023 17:26,21-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
f8b64c2d-f202-4c7a-bd7f-b079c744ab71,Outcall,Returns,Reverse Pickup Enquiry,,d9807e59-10be-4112-a345-fda8421db631,,21/08/2023 12:05,21/08/2023 13:22,21-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
16a748c8-e15b-42c5-bef6-143663f887df,Outcall,Order Related,Delayed,Nice guys,3ae4085a-6523-4916-8fa0-f7f3fd73ac4e,09/08/2023 11:47,21/08/2023 21:50,21/08/2023 21:57,21-Aug-23,PUNE,Electronics,1399,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
49e0c6db-e641-413d-847e-271dec84d1c8,Inbound,Shopzilla Related,Shopzilla Rewards,,71a6a8b2-a461-48a8-9f49-ec8611556d2e,,21/08/2023 07:28,21/08/2023 07:31,21-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
dd8a6c01-4151-459e-9e53-ee59ecdc3fe8,Outcall,Returns,Return request,,a4671883-515a-4ab8-9789-ad2e0a7d3318,,21/08/2023 14:25,21/08/2023 14:27,21-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
19947f6c-9a1a-41eb-bc68-9121d8bf96e2,Inbound,Returns,Reverse Pickup Enquiry,,b90c4786-facc-492b-a5f4-8ba4320a3476,,21/08/2023 14:51,21/08/2023 19:10,21-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
21787019-ecc3-4f95-82f3-1a033d473a0c,Inbound,Returns,Reverse Pickup Enquiry,,74007310-17ad-462c-a61a-b7a8d9c34050,,21/08/2023 08:03,21/08/2023 08:05,21-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
1edf177a-e168-4b2a-a7c9-bfa156ce4675,Inbound,Order Related,Order status enquiry,,b535dc29-7fed-482f-ba5f-9c3a15d21c4d,,21/08/2023 16:17,21/08/2023 17:22,21-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e3605678-2539-47f0-9681-07320624f4ea,Inbound,Feedback,UnProfessional Behaviour,,209664b9-1be3-4fb2-a5dd-1751ad68de98,,20/08/2023 17:35,21/08/2023 19:17,21-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
038b0c75-0fb3-4a35-8d64-a8b7022a8c52,Outcall,Returns,Reverse Pickup Enquiry,,993cc2d6-1cd5-4ec2-8411-00e8402b1355,,21/08/2023 11:07,21/08/2023 11:09,21-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9c7949fa-9a75-4fa5-96db-47389654ac36,Email,Returns,Reverse Pickup Enquiry,,0987fd6b-fd76-4bc0-b422-125ea73d16f5,,21/08/2023 22:06,21/08/2023 22:07,21-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,1
846e6bf2-aba8-4a33-81e9-ff67b60b0dd2,Outcall,Returns,Reverse Pickup Enquiry,,c59b80c4-7055-4270-83c7-2683133d2e74,,21/08/2023 14:34,21/08/2023 23:32,21-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0e5562fa-9e4b-4d6b-aa8e-11bb87b2b796,Inbound,Order Related,Order status enquiry,,cb93a518-b399-4c2d-a511-e1977bcdef21,,21/08/2023 16:44,21/08/2023 16:46,21-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
482b611c-ccbc-4454-8e80-961d90d6a2a4,Email,Returns,Reverse Pickup Enquiry,,77e809aa-1705-459c-90fe-4beec3c0cb05,,21/08/2023 18:47,21/08/2023 19:07,21-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8d103c76-77eb-409d-a16e-39147705820d,Inbound,Order Related,Installation/demo,Poor service,c8ac6843-a6e7-47cd-bbad-f347bbec8c40,,21/08/2023 13:02,21/08/2023 13:59,21-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
73dce354-3581-44a7-855b-9fa441daedde,Outcall,Returns,Reverse Pickup Enquiry,,cf28a275-df41-4773-aff5-7f8a732805e8,,21/08/2023 21:06,21/08/2023 21:15,21-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3d944f1b-6011-4325-82af-2d7e4ef6dceb,Inbound,Order Related,Delayed,,f65c34e3-4935-4840-a80b-e64d4d5bb288,16/08/2023 23:46,20/08/2023 23:28,21/08/2023 09:17,21-Aug-23,SALEMPUR,Home,157,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,4
6bfeb7d3-dc69-4e9f-88dc-7601cad89302,Outcall,Order Related,Installation/demo,,36972220-5076-410c-b69a-0ee859bebc5b,,21/08/2023 18:52,21/08/2023 19:02,21-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
7b5927e1-f17e-418a-ac47-a320bb2388b5,Inbound,Order Related,Order status enquiry,good service ,327ff288-943e-4d43-984d-c5d97c6617ac,,20/08/2023 23:38,21/08/2023 00:09,21-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
265144c6-7b7c-47af-a1f7-b7fb4bee8e18,Inbound,Returns,Return request,,64277368-979b-42c0-ac45-76a81ba98b23,,21/08/2023 16:00,21/08/2023 16:55,21-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
31430095-ecc0-4659-a7c0-30d3fe8f3ca2,Outcall,Order Related,Installation/demo,Ok,1fd9d282-635c-494a-ab0e-f381ca9c9bac,,21/08/2023 17:45,21/08/2023 18:07,21-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
93796c5d-ac66-46ab-aa9c-65457ad4223c,Outcall,Returns,Fraudulent User,I'm very happy ,f9785715-3009-4e77-b719-5c019bf8987a,,21/08/2023 18:32,21/08/2023 18:40,21-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
1706f952-4258-4813-842f-7b5fa354430b,Outcall,Returns,Reverse Pickup Enquiry,Yes ??,0824451b-cdc6-4c7d-a83c-3be059723332,,21/08/2023 16:56,21/08/2023 17:00,21-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
df115740-7f23-4236-b34f-49dcd03243cf,Outcall,Returns,Reverse Pickup Enquiry,,d38081ae-e906-4b97-abeb-f8f6274cb4ce,,21/08/2023 07:16,21/08/2023 10:21,21-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
c6aba486-3df2-42f8-94b5-f3c2d6e270c5,Inbound,Returns,Reverse Pickup Enquiry,,c1b443e0-8c72-49ed-ae93-ae4617fb85f0,,21/08/2023 22:56,21/08/2023 22:56,21-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
d320aae1-f971-4779-a735-75ed5703f350,Outcall,Payments related,Billing Related,,b1af7155-bc44-41fe-be9b-13b04829d833,,21/08/2023 18:35,21/08/2023 18:36,21-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cd66d857-6e60-4eae-a757-96c7086cda19,Inbound,Cancellation,Not Needed,,4c1d0907-45af-4bbd-a266-41192c120c22,15/08/2023 19:40,21/08/2023 16:10,21/08/2023 17:06,21-Aug-23,LUCKNOW,Mobile,12999,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
257c1973-a45a-48ff-8958-6c0645216021,Outcall,Returns,Fraudulent User,,559fddf6-284f-40ec-b044-649557e48e80,,21/08/2023 18:44,21/08/2023 18:55,21-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
361ccf84-c177-45c9-bdd2-f6f757599089,Email,Order Related,Delayed,,186f6037-f46b-4aba-978e-2d10e7e993e9,10/08/2023 22:01,21/08/2023 17:08,21/08/2023 17:09,21-Aug-23,TIRUVALLUR,Books & General merchandise,1124,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
16825d15-1d6e-4016-acb4-f05493beb456,Inbound,Product Queries,Product Specific Information,,6cdae74e-2d56-4f1b-9243-b4b00dee4cde,,20/08/2023 21:31,21/08/2023 10:10,21-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
56a4a0a5-855a-416b-bfb9-2f0e2ef1b839,Outcall,Product Queries,Product Specific Information,,68299731-9a18-4dd3-a4a0-bde100dd0e71,,21/08/2023 19:44,21/08/2023 19:47,21-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
10c1a30d-02c8-4652-bbc5-5300cd33a235,Outcall,Returns,Reverse Pickup Enquiry,Do not approved the retailer which fooled to the customer. ,dbdaeed5-8b4c-4214-8a10-5111c3ce445b,,21/08/2023 21:42,21/08/2023 21:50,21-Aug-23,,,,,Michael Pitts,William Park,John Smith,31-60,Evening,5
c96cd0e5-fa41-4535-9699-39081d82868e,Outcall,Refund Related,Refund Enquiry,Very good ,8c3ca822-ec95-4c87-8284-6b7a9e36299a,17/08/2023 11:31,21/08/2023 10:06,21/08/2023 10:23,21-Aug-23,BERHAMPORE,Electronics,1399,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
2fcca558-7ddc-4e94-bd71-26dfb8eddb8c,Inbound,Order Related,Order status enquiry,,885f6da3-6896-436d-8163-81f95054f3bb,,21/08/2023 11:12,21/08/2023 11:13,21-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
e3720ec1-1ee4-4102-abed-14d01a17a304,Inbound,Returns,Wrong,,fb76de54-7613-41a0-bfa7-91e5fa8f7d18,07/08/2023 17:35,21/08/2023 10:24,21/08/2023 11:32,21-Aug-23,RAWATBHATA,Home Appliences,16465,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
162e2d49-7d53-40cc-94d5-2fc8fb6d2ca2,Outcall,Returns,Reverse Pickup Enquiry,,b367e962-d872-4f8b-85fa-ffb40565fd61,,21/08/2023 15:19,21/08/2023 15:27,21-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
98df155e-381b-41e7-8c50-06911e87e993,Outcall,Returns,Service Centres Related,,88475585-43a1-4ec3-ab7c-ad133a8e0841,,21/08/2023 18:18,21/08/2023 18:30,21-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
a70c8a10-c89c-41fe-a8f7-8552bc7151cc,Outcall,Returns,Reverse Pickup Enquiry,,ac2ee899-02d0-4847-b5a7-98948181b900,14/08/2023 20:41,20/08/2023 14:45,21/08/2023 12:35,21-Aug-23,NEW DELHI,Books & General merchandise,390,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
a1cbee6a-b9f0-49d9-9197-fc4082965f81,Inbound,Refund Related,Refund Related Issues,,f017cb9a-c042-4795-b0bc-b997b8ee760e,,21/08/2023 15:10,21/08/2023 15:24,21-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
19145134-8264-4d0c-915b-7ac8ad04366c,Inbound,Returns,Reverse Pickup Enquiry,Thank you for mr abhishek   excustive for solving my issues.. I am very for the time he take to listen my issues..nice conversation with him.i think we want like him to listen what are we saying..???????????????????????? plz make things easy to talk coustmer care.thank you.,ff7a11ab-e93b-4690-af40-c42e7eddbcfb,,21/08/2023 22:43,21/08/2023 22:45,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f84158d5-23b6-4d1e-9c59-1dced68ef301,Outcall,Returns,Return request,,d9ebb746-48d1-4528-acaf-45617abb94bc,15/08/2023 06:32,21/08/2023 19:49,21/08/2023 19:51,21-Aug-23,KOKRAJHAR,LifeStyle,338,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
da2d6f1b-9cf9-43b3-b5a8-ce7d5ce0a9af,Outcall,Returns,Return request,,f1383d04-e59f-4263-b152-b7094f44bdac,,21/08/2023 15:11,21/08/2023 15:13,21-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
409eb4f3-09fe-4afd-a666-b63ee9141c88,Outcall,Returns,Fraudulent User,,ef543ae0-7026-45cc-b2a2-064cc7883d2b,,21/08/2023 16:57,21/08/2023 17:25,21-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
bf260a44-18d9-465e-98b5-55a443894d97,Outcall,Returns,Reverse Pickup Enquiry,Good response thank u,abc077d3-5912-4100-b2ae-b99244908871,,21/08/2023 08:45,21/08/2023 08:47,21-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
555f2840-fa6c-423e-a67b-b1013d174afd,Inbound,Returns,Fraudulent User,,6ab9b759-0079-4874-8c41-2a8eac003e30,,21/08/2023 14:16,21/08/2023 14:35,21-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
1e2cf5ad-2a09-448a-875b-21b82ef0329d,Outcall,Product Queries,Product Specific Information,"He was good , solve my problem so easyly ",1a79e133-49db-4fe5-8d05-311eb44cffe8,,21/08/2023 13:17,21/08/2023 13:29,21-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a0bf71b7-501c-435c-95d2-3fbfda78b54f,Outcall,Order Related,Delayed,,27800c68-6c97-49ff-8533-859475b87ed0,,21/08/2023 18:07,21/08/2023 18:28,21-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
3a1f357d-ab5b-4ce5-8116-163aac538cc4,Inbound,Cancellation,Not Needed,Over good,d644302b-82a4-48d2-b38c-80db368177e9,17/08/2023 15:27,21/08/2023 13:24,21/08/2023 13:28,21-Aug-23,KAPURTHALA,Home Appliences,2699,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
96859f8b-815b-4e5d-93a6-a206f4b9dd08,Inbound,Returns,Reverse Pickup Enquiry,I am happy with all services provided by Shopzilla.Thank you ,f5e52f50-a1a2-4f2c-abcd-f8f7770e6f69,,21/08/2023 14:24,21/08/2023 14:26,21-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
2939953e-60b3-40cd-af8c-3aafdbd97051,Inbound,Returns,Reverse Pickup Enquiry,,c8913434-cdb3-4f68-b649-d905686d2f1f,,21/08/2023 12:29,21/08/2023 12:32,21-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
874fd713-f6cd-4997-b726-6e59bc1ffd57,Inbound,Refund Related,Refund Related Issues,,5de204f1-7bf7-45c4-815d-55a4fd97dc62,,21/08/2023 20:44,21/08/2023 20:47,21-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
afff47ae-7c3b-4d52-ae42-fec770f363c4,Inbound,Order Related,Invoice request,,b97282b7-4960-4eed-b2c9-6ba8334424c7,,21/08/2023 21:06,21/08/2023 21:08,21-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
47a4ebf9-db94-4c35-9225-42bc66ab1d01,Inbound,Product Queries,Product Specific Information,,bcdd24bf-214d-410d-8c73-e95b7262d5fc,,21/08/2023 12:01,21/08/2023 12:05,21-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
47208e16-0d69-4812-87ca-088281267d54,Inbound,Order Related,Delayed,,e5e490b2-ad34-4136-be92-ee8884a73ec5,,21/08/2023 19:45,21/08/2023 19:45,21-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
c64bd10c-9325-4dcb-9902-fbdfbbbee7ab,Outcall,Returns,Fraudulent User,Nice work ,34705e37-4c05-4185-a021-e30dd15e95e6,,21/08/2023 08:27,21/08/2023 08:36,21-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
9621b7ff-ad0f-4498-a969-4c2feca87d58,Outcall,Returns,Fraudulent User,Stop sending mising item and fraud,ccf245d9-e57a-4166-8e81-43a9f65fa575,,21/08/2023 17:01,21/08/2023 17:05,21-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
5ecd088c-dbe5-4fe2-a7a5-fe3d20e4c811,Outcall,Order Related,Order status enquiry,Thank you sir very very nice,2efacf31-048e-4df5-9db6-3e1d813af0bb,,21/08/2023 11:18,21/08/2023 11:18,21-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
818adf88-e5d7-4fc8-b7e6-00456d05945b,Inbound,Returns,Reverse Pickup Enquiry,Great ,1812f57b-a223-4cc1-a10d-8f6bc709e04c,,21/08/2023 11:36,21/08/2023 11:37,21-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
ab72b5e3-899b-4518-98ba-e0d8f0020a37,Outcall,Order Related,Order status enquiry,Good conversation ,ea92d76c-a3cc-4547-8842-bdad6ef24a52,,21/08/2023 12:21,21/08/2023 12:21,21-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,4
923c886d-03a7-4a63-beee-f7ef89ef2bc4,Inbound,Returns,Reverse Pickup Enquiry,Good servise,bbc438f5-266f-4882-988f-dc03e6d7cf74,,21/08/2023 12:52,21/08/2023 12:57,21-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
dad1353a-0481-4e94-9b7f-844f6da4f553,Inbound,Order Related,Delayed,,a07d94bb-87ae-4d34-bdfa-daa505c0bc70,10/08/2023 10:15,21/08/2023 09:51,21/08/2023 16:42,21-Aug-23,MUZAFFARNAGAR,Books & General merchandise,199,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
99ccc837-dd56-481f-89e2-0974cefe77cf,Outcall,Offers & Cashback,Instant discount,,6c8f36c2-d345-490b-8d3a-e964d37ab877,,21/08/2023 14:03,21/08/2023 14:04,21-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
234c9770-fa01-4a79-8d90-8f3e814451dd,Inbound,Product Queries,Product Specific Information,"Very bad e commerce service, i will never shop from this platform now",435e0d34-8943-452b-924c-e4e5af415fcb,,21/08/2023 11:56,21/08/2023 12:14,21-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
ea42d2bf-d51c-43db-8edd-fdaa137f9c4f,Inbound,Order Related,Installation/demo,1. Ease the access to customers2. Make resolution faster3. Reduce the connectivity time to customer representatives ,a60062c2-b422-461f-a7cd-497a0495afec,,21/08/2023 19:06,21/08/2023 19:29,21-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
22e49548-a572-4653-a59a-f1befb6a8e31,Inbound,Refund Related,Refund Enquiry,,591b2b85-4325-482f-b301-de22f03c5577,,21/08/2023 19:21,21/08/2023 19:22,21-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
6145bad2-891e-47c0-acc7-edf54293e00c,Inbound,Returns,Reverse Pickup Enquiry,Nice ,bde44f93-d19a-4226-b141-8628ec61b0c5,,21/08/2023 09:29,21/08/2023 10:30,21-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
b65a260f-ceff-4174-af7d-5d592fbd6422,Outcall,Product Queries,Product Specific Information,Polite agent,210dcc3d-56e6-4f13-ae28-569a09e91575,,21/08/2023 22:54,21/08/2023 22:56,21-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
a74c067f-a7e2-4979-8e2c-edfc573d817c,Inbound,Returns,Service Centres Related,,3e739a00-2d68-4fd1-81db-87a9ed569b6a,,21/08/2023 22:27,21/08/2023 22:30,21-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,1
7cafd365-2ef3-40fe-a84a-8cea81ff4736,Outcall,Returns,Service Centres Related,,b49c0dfc-e173-4bf2-bce9-d8e7112dcd06,,21/08/2023 13:32,21/08/2023 13:34,21-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
61374f02-34b2-4a23-8890-1d73c741ce2e,Inbound,Order Related,Order status enquiry,I have not issue with costumer support team Very dissatisfied with delay   which company take 10 days in dellivery I have order in 15 august since 18 August no movement in shipment we are kidding with costumer why we are take order when we are not able to deliver on time multiple time order from Shopzilla he take 2-3 days this is special order take 10 day Guys improve your   surviceThis is my last order from Shopzilla if u are not able to deliver mark cancle ,d3db3549-0f06-48c7-8683-1076a08b23de,,21/08/2023 21:39,21/08/2023 21:41,21-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
1a4acc23-8fcb-4f91-8c8e-cbbed37f71ff,Inbound,Returns,Fraudulent User,,87126534-fd7f-416b-b369-7f681e173034,,21/08/2023 15:09,21/08/2023 15:18,21-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
106d750c-4610-44bb-af99-ac0d3d4e75b7,Email,Refund Related,Refund Enquiry,,3fc3728b-44d6-4d9d-bdbb-472e72f05227,,21/08/2023 11:12,21/08/2023 11:13,21-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
9c6cee2c-a667-4546-9783-2bf47e54a898,Outcall,Returns,Reverse Pickup Enquiry,,38713272-710e-437a-8450-8994cb495ae0,08/08/2023 22:35,21/08/2023 21:14,21/08/2023 21:15,21-Aug-23,PATNA,Furniture,8499,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
b43c3619-76cf-4dc7-95cf-1002f0e34f3d,Email,Returns,Reverse Pickup Enquiry,,12995af9-aa52-4637-a20b-22cc49ce4bab,,21/08/2023 08:23,21/08/2023 08:45,21-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
06d85761-01a4-4351-ba5f-b75ef7f95b6a,Inbound,Feedback,UnProfessional Behaviour,Good,5feed6c0-b38e-4777-959e-b86d9ea57d04,,21/08/2023 08:22,21/08/2023 09:42,21-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,5
936b6090-02eb-44b7-9f09-d713883135ab,Outcall,Returns,Reverse Pickup Enquiry,Good person,a96642db-fe24-4f4a-8078-d0c8220d2579,,21/08/2023 09:56,21/08/2023 10:00,21-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
68628e1f-ec8e-4dbe-8848-c01a4b225de7,Outcall,Returns,Reverse Pickup Enquiry,best shoping app forever,eee02aa0-2075-4020-acee-228e221d32af,,21/08/2023 20:41,21/08/2023 20:58,21-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
31fd4d5a-8618-4d47-b192-03fdf7919ea9,Inbound,Order Related,Order status enquiry,,b6d21b29-68f1-4249-bd55-bd3aad9f16e5,,21/08/2023 20:48,21/08/2023 20:49,21-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
a3c7ce80-f498-41ea-aa44-d2b8786b0d60,Outcall,Feedback,UnProfessional Behaviour,The customer executive has excellent communication skill,556c25ec-0ed0-4188-8b47-e4cb9ce16390,,21/08/2023 21:45,21/08/2023 21:46,21-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
656b1b02-3fbf-46a8-aa4c-57fc45f4a471,Inbound,Returns,Wrong,,e123943a-a56e-4125-a90f-940f344a90f6,,21/08/2023 15:32,21/08/2023 15:43,21-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
985573fc-b7ff-444a-a0c8-2b4d690a77cf,Inbound,Returns,Reverse Pickup Enquiry,,679f4c03-4c59-47e5-a513-2e154d89b6ff,,21/08/2023 19:36,21/08/2023 19:39,21-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
ca59c89a-a34c-4f94-b9b7-e89359644a12,Inbound,Order Related,Installation/demo,Mera boult ka headphone ka   kar rha he or ab bol rhe he     he waratty,20d8e3d6-4993-43d0-b94e-a330355c8e8e,,21/08/2023 11:33,21/08/2023 11:36,21-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a9325e82-f4a3-4626-ae45-7ba286bb865e,Outcall,Returns,Reverse Pickup Enquiry,,2101a4c2-9cd0-420f-8f9a-1b13f8430310,,21/08/2023 17:13,21/08/2023 17:22,21-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,3
d527dbcc-bfb2-4c42-a9e5-54c50c7cec8d,Email,Cancellation,Not Needed,Remove duplicate products,994e99c6-f857-4dbb-8393-bb17d28c24d1,11/08/2023 22:19,21/08/2023 16:27,21/08/2023 16:27,21-Aug-23,KAKINADA,LifeStyle,999,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
2c450c4f-a78b-4644-891b-0f20a80b0a9d,Inbound,Order Related,Delayed,Best information mam Please request he ki Aap mera order fast delivery karvaye ,c5a3ca10-41f8-4c61-b78f-0e751fc73fbe,17/08/2023 15:29,21/08/2023 16:05,21/08/2023 16:30,21-Aug-23,SHAJAPUR,Books & General merchandise,650,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
648a8926-dfeb-438d-ab4a-63f7c49f1903,Inbound,Returns,Reverse Pickup Enquiry,,75d4e1bb-e148-437f-aa83-3bfbae939155,10/07/2023 21:20,21/08/2023 20:48,21/08/2023 21:23,21-Aug-23,HYDERABAD,LifeStyle,399,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,1
b6db993c-3f6f-4d43-9e63-5dda6fd41e5b,Outcall,Cancellation,Not Needed,,e8fac642-0d7a-4f3a-946f-57b9b400ee11,16/08/2023 01:58,21/08/2023 11:33,21/08/2023 11:43,21-Aug-23,LUCKNOW,Books & General merchandise,287,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
4c9444d9-25ef-44d4-bbae-5a4279df5c7a,Inbound,Returns,Reverse Pickup Enquiry,??,f2e7ebeb-e927-4f6a-82d7-cf7ae2ecc862,,21/08/2023 12:44,21/08/2023 12:46,21-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
50c328a5-43ab-4046-a677-4f4fb7717119,Outcall,Returns,Reverse Pickup Enquiry,Worst service from seller and delivery time ,fe3ae8f0-8410-4a46-8621-4fb575d6f7d6,,21/08/2023 14:13,21/08/2023 14:23,21-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
9da37700-ab9f-4c4d-8f94-64425c8d3502,Outcall,Order Related,Order status enquiry,,cdcbe646-b484-425b-9188-f561e5a26152,,21/08/2023 15:14,21/08/2023 15:14,21-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d27dcf19-3a0b-4ea7-9608-d3de43406d52,Outcall,Order Related,Order status enquiry,I'm extremely dissatisfied with the service ,c3c1cc97-fe27-4127-ab55-cf9aeb4fdb69,,21/08/2023 10:19,21/08/2023 12:21,21-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
aced99aa-6c1b-4925-a558-c08c259727c4,Inbound,Order Related,Order status enquiry,,1f6ca6f8-5bdc-48b1-8efd-d554a3ab4c48,,21/08/2023 22:41,21/08/2023 22:41,21-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a7cd9a5f-397f-4f30-a70b-e1374083dc5c,Inbound,Cancellation,Not Needed,,2c2920fe-a477-44ed-94f9-3007427235a7,13/08/2023 18:48,19/08/2023 17:21,21/08/2023 15:31,21-Aug-23,MUZAFFARPUR,Books & General merchandise,9,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
c0f2966a-3a0b-4beb-a138-c87b52d5df02,Outcall,Returns,Reverse Pickup Enquiry,,0d4db74d-0346-4537-85f6-7e89a523b009,,21/08/2023 10:10,21/08/2023 10:15,21-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
e8f7e5d9-7868-41db-871a-7f5e59fbca35,Inbound,Shopzilla Related,General Enquiry,Good ,8c7651a0-d2c9-4d04-aef9-f1169cef4917,,21/08/2023 10:44,21/08/2023 10:48,21-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
02c2b1d4-5ca4-4057-88d3-cbe67882f40f,Inbound,Returns,Reverse Pickup Enquiry,V good ,6c721af3-8926-41ee-8cf4-b7cd4e4ad21d,,21/08/2023 14:37,21/08/2023 14:38,21-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
782e4bce-b790-4cce-9be9-54f7a2d34fc7,Outcall,Returns,Reverse Pickup Enquiry,,23d3fe89-7535-4ae9-9e32-52fa3d9c94e8,,21/08/2023 18:13,21/08/2023 18:15,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c9b2f3cd-2c5a-408b-9265-624c9ccd7107,Inbound,Order Related,Delayed,,f1452412-7918-4f46-99bc-6447cfd5ce1a,,21/08/2023 08:13,21/08/2023 08:17,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8e81e675-b2e6-46c4-8be4-fd9eabfa7819,Inbound,Order Related,Installation/demo,CUSTOMER EXECUTIVE SERVICE  ,f1fc9117-1812-4319-9b4e-b021f2507347,,21/08/2023 11:23,21/08/2023 13:48,21-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
5d3c7588-3b1a-4f89-9ad9-ef0898d566b7,Inbound,Order Related,Delayed,Product not delivered but showing delivered ,dd137bc6-8fd7-44b7-af11-c06d5b2471be,,21/08/2023 11:51,21/08/2023 11:59,21-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
643e87c9-3dcb-4c5e-b5e7-37ba9c02e92d,Inbound,Order Related,Order status enquiry,,c33a276e-6805-4e98-9289-c3a2aed17fb7,,21/08/2023 12:32,21/08/2023 13:47,21-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
331a63d5-fbe7-4236-adb7-f03422e0a1ca,Outcall,Order Related,Order status enquiry,Give a direct number to call to enquire about perticular product related issue,132ecfd1-f9a4-4b48-a9da-41a756feb4f4,,21/08/2023 22:26,21/08/2023 22:35,21-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
4307aaba-53e7-4894-a615-e2f2cc304a04,Inbound,Returns,Reverse Pickup Enquiry,,cf644404-9cd7-4b15-b1ee-649b9d28bc9a,,21/08/2023 16:16,21/08/2023 16:20,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
796080a2-8272-4c1f-8fa2-7580fb3adc3e,Inbound,Order Related,Delayed,Good ,018d6309-f046-4bba-b55f-2015332d38e6,18/08/2023 13:40,21/08/2023 08:32,21/08/2023 11:07,21-Aug-23,BOLANGIR,Electronics,1599,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
42663153-d614-45e6-8358-a9521ab27f05,Inbound,Returns,Return request,,23d2b8c0-d722-4650-b10b-80763ef70361,,21/08/2023 12:03,21/08/2023 12:05,21-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
79455237-dee2-4172-a3a7-06039f18cadf,Outcall,Returns,Reverse Pickup Enquiry,,bd803e04-7d4b-4a4e-96ef-9b335b54b47b,,21/08/2023 07:50,21/08/2023 07:53,21-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
4d09f4fb-5189-48fb-8313-f5d931d36ad3,Inbound,Returns,Exchange / Replacement,,de17f0cb-91a7-463d-9ec1-4d7d544ca3f7,13/08/2023 14:57,21/08/2023 14:58,21/08/2023 15:05,21-Aug-23,YAMUNANAGAR,Mobile,13499,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8df78885-9bb4-4e2e-9326-ac6b0e4a5fdc,Outcall,Order Related,Order status enquiry,,049065f5-2f22-48e3-8ee4-ec40fce4d9bc,,21/08/2023 06:09,21/08/2023 06:11,21-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
77fc658b-e83d-4ee4-84d1-e705a903ff96,Inbound,Returns,Self-Help,,6766d53e-ce4b-4ed8-8f1b-28b948d89b30,,21/08/2023 14:21,21/08/2023 14:22,21-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
1a3dab64-275b-448a-888a-6f1df9f574b0,Inbound,Order Related,Delayed,,df899a02-5cd5-4e2c-9f0d-b35c2f4697d7,,21/08/2023 14:25,21/08/2023 14:25,21-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
3372b910-becc-4948-a85a-da10b5091f10,Inbound,Order Related,Invoice request,Nice to meet you ,0ea37317-86ae-45ad-a234-3e53b3f38209,,21/08/2023 15:41,21/08/2023 15:43,21-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
75e8d26f-777c-4632-9d94-f145936ae3f3,Inbound,Returns,Reverse Pickup Enquiry,,a92dbd92-bdd1-4d8b-9856-e89ae3b0dfaa,,21/08/2023 22:23,21/08/2023 22:25,21-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
4c8eaf50-26ca-4ab3-ada8-7b5e71e7660d,Outcall,Order Related,Order status enquiry,,75450b21-4fa1-41d0-b396-3a29eb9b8aff,,21/08/2023 23:21,21/08/2023 23:21,21-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
910aa1a8-2c36-4127-871c-bdadbdf7967f,Outcall,Cancellation,Not Needed,Unable to promise delivery time after raising issue,e6e7c294-b7a0-4d3f-8783-8d9b6ffa64ce,12/08/2023 12:45,21/08/2023 11:49,21/08/2023 12:04,21-Aug-23,MUMBAI,Electronics,2299,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,3
96a4bc0b-3226-4489-9896-982032da1812,Inbound,Returns,Technician Visit,,0a56dfc9-f3c6-4e6e-bf90-12d1604b017c,16/07/2023 14:48,20/08/2023 19:25,21/08/2023 09:23,21-Aug-23,GHAZIABAD,Electronics,62890,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
8ce36747-4b05-41e5-a220-5721dca416ad,Inbound,Returns,Reverse Pickup Enquiry,,c6b58c26-be6d-4824-80a3-aec5bee3267a,,20/08/2023 22:06,21/08/2023 14:11,21-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
7126e6fa-3efa-4d17-8ade-2dae3de3425b,Outcall,Order Related,Installation/demo,,fc54cea7-a26e-4795-8dd4-957386066ef3,,21/08/2023 20:11,21/08/2023 20:45,21-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
cda34608-49fa-4907-804c-39b01bc9f871,Inbound,Order Related,Seller Cancelled Order,##################,353df993-7fab-4d45-9894-dc6df2ee3b9c,,21/08/2023 00:04,21/08/2023 00:11,21-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,1
b9e6c412-1a3b-46e1-a313-4728a26e7c37,Inbound,Returns,Reverse Pickup Enquiry,,2bcb6d7b-1a0b-40b7-a4a9-4a32f61ca533,,21/08/2023 13:13,21/08/2023 13:23,21-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
1bda4a10-551b-434e-8d98-b93987a0f217,Inbound,Returns,Reverse Pickup Enquiry,,2e989009-da26-4dfa-84a5-5d13f8056686,,21/08/2023 12:00,21/08/2023 12:15,21-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
a9975758-6847-4298-be15-5c102f4aae3d,Outcall,Returns,Reverse Pickup Enquiry,worst agent,1d20bb25-f9fb-445b-9daa-8eb4e851f5c0,,21/08/2023 10:47,21/08/2023 11:03,21-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,1
ada95cc3-7e87-4af4-8b8e-49f5440ca406,Outcall,Returns,Missing,,c1da7354-fb65-4c03-831b-7f30a9534621,,21/08/2023 14:43,21/08/2023 14:46,21-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2b213e0d-8235-4a3e-9844-d8d1673d9c73,Inbound,Order Related,Installation/demo,"Waste product, I lost my 6000, I will cast on you",1025e53a-c973-4c36-9fde-3c9240cd8a70,,21/08/2023 23:04,21/08/2023 23:06,21-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
8ce98e71-8a13-49bb-88f4-ec1116ab3c8b,Inbound,Returns,Reverse Pickup Enquiry,,435f59dd-edc1-4bd8-8335-8aff2cd802f0,01/08/2023 19:13,21/08/2023 16:24,21/08/2023 16:41,21-Aug-23,PUNE,LifeStyle,719,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
89c1411f-68b7-4ff9-b3c4-06c35c7d132c,Outcall,Order Related,Delayed,,ff4ba4c9-512a-46fa-bc46-c295ea36e692,10/08/2023 10:45,21/08/2023 11:59,21/08/2023 12:11,21-Aug-23,KOTA,Books & General merchandise,532,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,4
dae37de3-89f1-4aa4-8394-3e9b6503fdc2,Outcall,Returns,Reverse Pickup Enquiry,,ffbd3171-a8cd-4c2b-8286-21222692d0de,,21/08/2023 15:04,21/08/2023 15:06,21-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
2433100c-4bbc-4ea4-89ce-4c3e5828597b,Outcall,Returns,Reverse Pickup Enquiry,,aecc34bb-67c9-4267-b816-5cc147b9a977,,21/08/2023 19:53,21/08/2023 19:55,21-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
0b49f991-7bc7-4ca8-86c7-e490e9967d72,Inbound,Order Related,Order status enquiry,,ccccce45-b8ad-498b-b009-52f3514cbf8c,,21/08/2023 20:35,21/08/2023 20:37,21-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
5aa44f5a-7383-4eb0-8ab5-9f14396d4207,Inbound,Order Related,Delayed,,6d8d79e3-959c-47cb-b2da-1604b436f887,,20/08/2023 22:56,21/08/2023 11:15,21-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
f32a2ea5-5c90-4da4-b859-9345b3c23906,Inbound,Returns,Reverse Pickup Enquiry,Easy to understand ,4458c347-bfee-4f53-903a-79d0436fc39b,,21/08/2023 19:49,21/08/2023 20:00,21-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
992e67f4-f8df-43b0-bc8e-1e72a59f5724,Inbound,Returns,Return request,Thank u,c16d9da2-095b-4615-96ac-6acd6a22ec91,,21/08/2023 16:56,21/08/2023 16:58,21-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
d4e6ae4d-65b0-417d-a3d9-6c5805993a5c,Outcall,Order Related,Order status enquiry,,8b0c3855-1b34-4195-9c18-19ea57568f9c,,21/08/2023 19:54,21/08/2023 19:55,21-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
5cac9376-851b-46af-9ee4-83fbefad4440,Outcall,Refund Related,Refund Related Issues,,e132d19e-0e50-4f42-9018-37006635899b,,20/08/2023 10:53,21/08/2023 18:07,21-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
e99561d8-dacd-44b7-a094-4fc4ec7126ba,Inbound,Returns,Fraudulent User,,03e802c1-10fd-47be-a197-3f00ce1f444d,,20/08/2023 17:46,21/08/2023 13:21,21-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
412d9fdb-fefc-473a-875a-6268ec708398,Inbound,Order Related,Invoice request,No solution provided wrost services,35826be9-ffa3-42d9-9c04-d2031a82c5e7,,21/08/2023 10:17,21/08/2023 11:41,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
d1062e70-c92d-41bd-b545-a127a883bdb9,Inbound,Returns,Reverse Pickup Enquiry,,b24159a6-4f0f-4a30-aa90-8da4349cd786,,21/08/2023 12:01,21/08/2023 12:03,21-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
01f5af16-5e4f-4dc1-9143-9eddfde04e9b,Outcall,Returns,Reverse Pickup Enquiry,,de7750ca-aab6-4dd9-8786-6628d18b888d,,21/08/2023 12:08,21/08/2023 12:24,21-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
8887e1cf-fb01-400b-9674-b2e8bf3fb0ff,Inbound,Order Related,Order status enquiry,Good ,1043500a-c97b-41f5-99d0-9b18e1313215,,20/08/2023 17:31,21/08/2023 11:27,21-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
bb06eeb3-d1df-47c9-b2cd-0597447fae92,Inbound,Returns,Return request,,f3f5894d-6156-413c-8ce5-40e97a1bc5c2,10/08/2023 19:17,21/08/2023 14:01,21/08/2023 14:04,21-Aug-23,KAKINADA,Electronics,310,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
fb0a66c5-b847-4763-aba7-215c73b16ac6,Inbound,Order Related,Installation/demo,,d065ef95-ac1d-474f-bc5c-96babcf50cd7,15/10/2022 15:35,19/08/2023 16:56,21/08/2023 09:28,21-Aug-23,HISAR,Electronics,799,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,4
87171004-e3fd-4960-a8c9-4a10cdf320e6,Inbound,Order Related,Order status enquiry,,ebc56aa9-4c94-4a28-a97f-b728a1f8b738,,21/08/2023 20:01,21/08/2023 22:38,21-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
ce3098ef-c90a-45d0-97ea-ef1e0a3cd63e,Inbound,Order Related,Installation/demo,,2aa19b7b-f33d-4912-8481-0c6ae8fc2516,,21/08/2023 19:59,21/08/2023 20:02,21-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ac20c47a-e4a9-4667-a624-6ac20f2da0d8,Inbound,Order Related,Installation/demo,Shopzilla bahut bekar ar ghatiya company h,4403610e-603d-4e44-af1e-0155de7c2b9f,,21/08/2023 10:10,21/08/2023 11:07,21-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,1
a6830a78-e13b-48cb-847c-71132e52cf87,Inbound,Returns,Missing,,a293ae3e-7f59-41dc-8499-56dcd2998608,,21/08/2023 20:16,21/08/2023 21:19,21-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
af3da73c-f0ba-4911-b9ef-264a5fc5f82b,Outcall,Product Queries,Product Specific Information,,8241df02-f3ba-44c6-9ad2-e8b147df93a0,,21/08/2023 12:04,21/08/2023 14:06,21-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
c698aeef-393c-43d4-ab00-e9ad23918ca3,Outcall,Returns,Reverse Pickup Enquiry,,5746aa5e-da96-47c9-8f19-9aa62326574f,01/08/2023 09:37,21/08/2023 16:39,21/08/2023 16:45,21-Aug-23,SULTANPUR,LifeStyle,449,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
97f3f39b-161b-4b09-9711-cd66a4529e13,Email,Order Related,Delayed,,bca629ee-1eea-4dda-bbd9-3e86b13bb215,,21/08/2023 17:24,21/08/2023 20:04,21-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
87436fb7-d847-4027-a05c-d6a7180e3c28,Inbound,Returns,Return request,,c1ff6d37-de2a-4760-b361-58bd107ad8fe,,21/08/2023 13:35,21/08/2023 13:42,21-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
33149ea7-7c33-4300-9a42-416293c30160,Inbound,Returns,Reverse Pickup Enquiry,,91d202ac-5428-47d0-ab4a-3f3bf81b26fa,,21/08/2023 21:19,21/08/2023 21:29,21-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
50895abb-a109-4939-b25c-004fc0581882,Inbound,Returns,Reverse Pickup Enquiry,,b9d5744f-de19-4c05-8a20-76d0e9d26843,,21/08/2023 08:17,21/08/2023 08:20,21-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7b2607ea-23fb-41b6-84c1-9257cdc46e7e,Outcall,Order Related,Order status enquiry,,00d06d54-ee79-4724-80cf-f6fcc04d08c9,,21/08/2023 22:54,21/08/2023 23:21,21-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,2
32ad13df-d9fa-47a1-807d-8e6d7c1340c2,Inbound,Returns,Service Center - Service Denial,,5a92a769-8815-477d-aa67-93c2ae1f82c7,,21/08/2023 14:09,21/08/2023 14:22,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,2
830d42f4-674a-4ffd-bbbd-f49e04dbfc5e,Inbound,Returns,Reverse Pickup Enquiry,,4cdd6480-696b-4797-9b20-ac714d23f320,,21/08/2023 20:46,21/08/2023 20:51,21-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
4a0d73de-7f8c-4f85-93c0-d365d06c73e1,Inbound,Returns,Reverse Pickup Enquiry,,5d855322-8218-4250-8e80-3bd559761ea1,21/07/2023 11:20,21/08/2023 22:24,21/08/2023 22:25,21-Aug-23,JODHPUR,Books & General merchandise,2124,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
f4486ed0-938a-4d7a-97d4-bc3c326573a1,Outcall,Returns,Reverse Pickup Enquiry,,9b2fd27b-15d9-4895-b8a1-01b279298966,,21/08/2023 16:49,21/08/2023 16:54,21-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
94a8846a-37ad-46b8-8ce0-abc9fef087b1,Email,Order Related,Invoice request,,2cc0a2a5-cc63-41b1-8cfd-9d365e51dc0b,,21/08/2023 17:31,21/08/2023 17:32,21-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
85255f7d-3fef-4309-9ae0-49bd3d1932d3,Inbound,Returns,Reverse Pickup Enquiry,"Pathetic service, no resolution ",ee154414-91f5-4e69-9d4f-443da81d6c79,,21/08/2023 21:49,21/08/2023 21:55,21-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9eb17c47-c7f5-463b-a589-8bfa99b39abc,Inbound,Refund Related,Refund Related Issues,,623ce184-fbfc-4103-aa68-ac94430f493f,,21/08/2023 11:00,21/08/2023 11:07,21-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
03ffc18a-82c3-4153-90b4-616b3f2ea197,Outcall,Returns,Return request,,4a539470-fba3-4b0a-9ce0-c7b66bf1e2a9,,21/08/2023 13:41,21/08/2023 13:43,21-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7fae3ffd-4d30-4eef-bedc-eeccef750e62,Inbound,Returns,Missing,,a1ed101c-e77b-40ae-a8d3-02cc1f75df97,,21/08/2023 23:31,21/08/2023 23:33,21-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
6464a196-e867-4192-979a-7b003418eec8,Inbound,Offers & Cashback,Affiliate Offers,,f6451037-ff4a-40f5-beb7-73b88a88d286,01/08/2023 21:36,19/08/2023 17:45,21/08/2023 15:11,21-Aug-23,HYDERABAD,Mobile,99999,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
352e0fbc-71ae-4165-863f-e653f38503f1,Outcall,Returns,Reverse Pickup Enquiry,,85bae599-67f0-4923-8670-35c89b622a89,,21/08/2023 11:05,21/08/2023 13:15,21-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
a75d1713-1625-4145-9cb5-5fbce839a47b,Inbound,Order Related,Installation/demo,Good Behavior,52ac17da-e601-4ea5-83fc-2dc0359e3031,,21/08/2023 20:55,21/08/2023 21:02,21-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
82afabdd-3450-46c2-b9b6-ea05c28b1a56,Inbound,Returns,Reverse Pickup Enquiry,,5a18fa62-31b4-4a91-937c-106115f842ec,,21/08/2023 15:58,21/08/2023 15:59,21-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
7080bb9a-59f2-479d-9d7f-2d43f485d503,Inbound,Product Queries,Product Specific Information,,ff8f97c3-db7c-4140-9a11-a18aa4496878,,21/08/2023 22:39,21/08/2023 22:47,21-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
509552f9-9d41-49e6-a1fd-017179af1964,Outcall,Refund Related,Refund Related Issues,,af01b192-e3e4-4212-a046-cc60c0b517ed,29/07/2023 19:53,21/08/2023 08:20,21/08/2023 08:24,21-Aug-23,ALLAHABAD,Home,499,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
ea888cd8-bfbd-493f-9d47-3a91760ec87b,Outcall,Returns,Reverse Pickup Enquiry,,9f9cc5c6-5e27-4025-8464-8247da443d6c,31/07/2023 09:58,21/08/2023 10:14,21/08/2023 10:52,21-Aug-23,RAJAPUR,LifeStyle,673,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
5b5f8643-a8ff-42c7-be1c-cd50561eb206,Outcall,Returns,Reverse Pickup Enquiry,,2d1a6069-6829-4fad-9020-7335ee847f8f,,21/08/2023 11:58,21/08/2023 12:06,21-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8097c810-148b-4340-bef7-ed6cf7c25f15,Inbound,Returns,Reverse Pickup Enquiry,,fd64affa-49ee-4615-b555-370fd917e52a,,21/08/2023 14:15,21/08/2023 14:18,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
7d6618bd-1246-44e9-8e67-c2ac1ded40d1,Inbound,Order Related,Seller Cancelled Order,"Regarding the current issue my order was not delivered and canceled from the logistics side without visiting my address premise. Though he called me yesterday afternoon and told me the goods will be delivered in one hour,but thereafter no contact and they canceled my order today ",42d7e751-ea22-4799-a091-ba3b8f5f56b3,,21/08/2023 14:07,21/08/2023 16:35,21-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9622f2b1-ca5b-412c-9c8f-b7330d7ace53,Inbound,Returns,Reverse Pickup Enquiry,,04028936-673c-429f-aa64-b874b55e36fa,,21/08/2023 20:00,21/08/2023 20:05,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d52026e7-d518-4bf5-a112-082e297a92eb,Inbound,Order Related,Invoice request,All okay and good.,bd9b83cb-5887-4e62-a491-06632f27b107,,21/08/2023 21:42,21/08/2023 21:45,21-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
36927d5d-0e7c-4a5f-8607-4775a14f6119,Outcall,Order Related,Order status enquiry,,5ae1d499-c39c-44d6-93ec-07022c454a1b,,21/08/2023 13:37,21/08/2023 13:45,21-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
f97afbea-3972-4b79-abf5-bdd6f972f397,Outcall,Order Related,Installation/demo,,c87a3c23-252b-4b33-a5f1-b0ba7550fb75,,21/08/2023 19:11,21/08/2023 19:12,21-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
4d531149-77cf-4c81-91ea-7ca9744619a3,Inbound,Product Queries,Product Specific Information,Thanks,7f5dc48e-dc72-4c42-9698-ef66aef25091,,21/08/2023 21:50,21/08/2023 22:37,21-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
61e8ff0c-8198-4824-8593-f9b36fac3f0d,Outcall,Product Queries,Product Specific Information,,3631614e-cb5a-482f-b727-39ef05bd90eb,,21/08/2023 23:32,21/08/2023 23:39,21-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
190abda9-8ed0-4870-afde-4642f7bd1ea8,Outcall,Returns,Return request,,d6295155-37de-44ab-b112-27f0f5479003,,21/08/2023 15:24,21/08/2023 16:34,21-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
dc561736-7751-4468-b20d-131a29391eaa,Inbound,Returns,Fraudulent User,,c8bcc024-b949-4313-9975-654b6a5f6a6a,,21/08/2023 16:36,21/08/2023 17:01,21-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
69d4f4e8-946b-4d73-9e88-fff5cb910c91,Inbound,Returns,Reverse Pickup Enquiry,,52cb6076-369c-498c-bc15-bb59036c061a,,21/08/2023 19:27,21/08/2023 19:45,21-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,5
145763ca-b217-4c4b-9363-fd14272a144d,Inbound,Returns,Reverse Pickup Enquiry,,4e5b0e9e-9e84-4db5-ae8a-cdea5b0d18e9,,21/08/2023 22:54,21/08/2023 22:59,21-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
43e716cb-8c15-4dd8-9fd6-ee410af71e26,Inbound,Order Related,Delayed,,98043342-8db4-42e1-b84e-6f839c33f206,,21/08/2023 13:11,21/08/2023 13:13,21-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
254f8150-a06b-4c21-8993-cf2b8ed35adf,Outcall,Feedback,UnProfessional Behaviour,Good,d65aa6ff-acdc-467a-9e5b-73915653a6d2,,21/08/2023 13:44,21/08/2023 13:46,21-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
b52f7787-95ab-4a36-ac2b-59806cd99e41,Outcall,Payments related,PayLater related,?,2dea5756-232e-4e1c-8edd-1544338084ea,,21/08/2023 17:55,21/08/2023 17:57,21-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
3f47ffa9-5e1b-4ad9-9ab6-b71bae7c4efa,Inbound,Order Related,Order status enquiry,,01598f09-be0a-45cb-b009-6f28e08082ef,19/07/2023 23:26,21/08/2023 12:44,21/08/2023 12:45,21-Aug-23,HYDERABAD,Home,1399,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
6436114d-3db0-40a7-b6c9-c02105fce05f,Inbound,Order Related,Delayed,Give charge them to reschedule or fast delivery options. ,0672ba84-f2f5-4e94-b618-a1f6b1b7b76c,,20/08/2023 14:47,21/08/2023 11:32,21-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
342c5536-28c5-4791-8dad-0bdd85c19535,Inbound,Returns,Reverse Pickup Enquiry,,594253b3-1f5e-476b-af49-679077c42a1a,,21/08/2023 14:52,21/08/2023 16:16,21-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
d62d2a7d-7659-447f-9fb0-1832c522e122,Outcall,Returns,Return request,,956dc116-d63a-4d82-8bc5-d2b37b6a1120,,21/08/2023 22:08,21/08/2023 22:32,21-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
8a1ef583-ac73-447d-b58b-2b95715ae7bf,Inbound,Returns,Wrong,Good helpful ,1e92bf26-55f5-491c-bb2b-b66359990d8a,,21/08/2023 23:02,21/08/2023 23:04,21-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
741900ff-6e1d-4c2c-a183-44e39ce6ec40,Inbound,Refund Related,Refund Related Issues,,345e8756-6821-4c48-b889-f762eabba826,11/08/2023 08:01,20/08/2023 12:03,21/08/2023 13:09,21-Aug-23,JAIPUR,Books & General merchandise,369,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
18f2891a-0208-4b4a-b21a-9e17e13e480c,Inbound,Returns,Wrong,,d1a4aebe-ad2d-4d0a-b13e-717462b67e72,14/08/2023 17:20,21/08/2023 12:27,21/08/2023 19:38,21-Aug-23,BETTIAH,Electronics,3999,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
49da1f8e-81b1-459f-a964-da89d4af0056,Inbound,Order Related,Customer Requested Modifications,,9306159a-985c-4161-9cc0-16eae9781e74,,21/08/2023 08:08,21/08/2023 08:08,21-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
c5a98823-5cc8-4c43-8a4c-a4938c17d885,Inbound,Offers & Cashback,Instant discount,,4abc26b6-627a-4543-a665-bda338ac6185,,21/08/2023 14:14,21/08/2023 14:16,21-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
c8691dd8-6ff9-403b-9835-f70221db02cb,Inbound,Order Related,Delayed,,02fefda9-0fcf-480f-ae85-d587773f9029,,21/08/2023 07:42,21/08/2023 07:45,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
387032f7-a737-438f-882d-55f52254e126,Outcall,Returns,Fraudulent User,Thank you ,4756cf9f-933b-4399-ae90-c469e7d8d981,,21/08/2023 07:54,21/08/2023 22:05,21-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
37eed5a0-2349-4979-b967-47494e1461a2,Inbound,Returns,Service Centres Related,"If this issue is again marked as resolved without resolving the actual issue, I am going to file a case in consumer court ",89cbacd9-c49d-4b32-af74-3fbd250d7fba,,21/08/2023 11:21,21/08/2023 11:29,21-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
27a9e158-f61f-4f44-aaf2-da88d2184224,Outcall,Returns,Reverse Pickup Enquiry,,7ed9289c-6540-43d3-9d2c-4dcdd9958a83,,21/08/2023 17:48,21/08/2023 17:50,21-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
eacc73a2-6984-450d-9050-b35f3b226158,Inbound,Order Related,Delayed,,adf20b0d-35a2-4e33-87c7-e67e6d4ec812,16/07/2023 19:54,21/08/2023 22:38,21/08/2023 22:46,21-Aug-23,GUWAHATI,Furniture,17599,,Ashley Yu,William Park,John Smith,61-90,Evening,5
2e9fdd30-0c2f-4a02-9e17-985574e79c19,Inbound,Offers & Cashback,Other Cashback,,2f8dd7a7-f819-4e7b-bc7f-1fd977f67d2d,,21/08/2023 13:44,21/08/2023 13:46,21-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
d7e64510-8175-491d-ada0-4d720e1af771,Inbound,Order Related,General Enquiry,,150320aa-2c16-470c-9d0a-12740a6b03a2,14/08/2023 19:23,21/08/2023 09:25,21/08/2023 09:35,21-Aug-23,KANNUR,Electronics,974,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
aee2f43e-cf12-4f30-8552-2b642e46895e,Email,Returns,Reverse Pickup Enquiry,,6695ed93-8a36-419b-a03d-5ce6e462e01f,07/08/2023 16:32,21/08/2023 19:33,21/08/2023 19:49,21-Aug-23,PATNA,Books & General merchandise,154,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
0b304c8f-8864-4fc3-9206-d316518e9de0,Inbound,Order Related,Installation/demo,,bf3a0d6d-da1f-4e6f-bd17-c5fad259676a,,21/08/2023 10:02,21/08/2023 10:15,21-Aug-23,,,,,Antonio Wilson,Mia Patel,Emily Chen,>90,Evening,4
583e52a9-bf52-43b4-853b-963cbf1c6308,Inbound,Order Related,Order status enquiry,,0800d490-ccf3-4371-ba91-d485229a9f05,,21/08/2023 19:02,21/08/2023 19:30,21-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
94ef35d4-7561-4add-93e9-ab45490bd48a,Outcall,Product Queries,Product Specific Information,,3c791c21-cb21-4aca-8096-81ed4a8380e5,,21/08/2023 22:01,21/08/2023 22:32,21-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
be2bec32-bf02-48da-8772-e88ac9d82162,Inbound,Order Related,Delayed,,9b823e9c-f3f0-4466-9eee-052671a68b4c,05/08/2023 21:03,21/08/2023 09:56,21/08/2023 15:40,21-Aug-23,JAMMU,LifeStyle,115,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,1
d4c96f78-fffc-4144-a2b7-f417594e8a54,Outcall,Shopzilla Related,General Enquiry,,4bb304db-eb15-46d9-b66a-9fd27b215fe6,,20/08/2023 13:35,21/08/2023 04:04,21-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
41ebc5c6-3031-489f-b36f-21ae878507b5,Inbound,Product Queries,Product Specific Information,,146f1226-379e-4c37-99dd-b6e69cac0800,,21/08/2023 08:44,21/08/2023 08:45,21-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
3d8444db-c2a6-4550-bfd9-d8d674fca166,Inbound,Returns,Reverse Pickup Enquiry,,87a808bb-ce1b-4571-aecb-f4a4c56d4673,,21/08/2023 10:29,21/08/2023 10:39,21-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
9aa6f3fa-52c0-4ab2-924b-71f4fb0592cd,Outcall,Returns,Reverse Pickup Enquiry,All is very good ,7c958bd7-1eab-447f-85e6-7ed9ac60f793,,21/08/2023 16:36,21/08/2023 16:47,21-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
b5cf9bd5-33de-4fc2-bc16-f7b226f5dcdc,Inbound,Feedback,UnProfessional Behaviour,,f2c32a2e-9959-4716-b5ec-792cf122acb9,,21/08/2023 20:14,21/08/2023 20:27,21-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
cd9f9476-58ca-4e6a-83e4-a37229deb0be,Outcall,Returns,Return request,,24cac81f-1b6d-4549-be87-2b917fd8acd9,04/08/2023 10:10,21/08/2023 15:44,21/08/2023 15:54,21-Aug-23,JAIPUR,LifeStyle,1444,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9a656618-f4ed-49a9-bcf3-1e1263013913,Outcall,Order Related,Customer Requested Modifications,,b2439a04-22fd-4da9-8d94-fcb86bbb9659,19/08/2023 20:11,21/08/2023 08:20,21/08/2023 08:26,21-Aug-23,NAIHATI,Mobile,29999,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
162500d9-0bb2-409c-807c-f7e3416527ea,Email,Feedback,UnProfessional Behaviour,,5259aa33-9370-4717-a9da-df89b2764e0a,,21/08/2023 17:43,21/08/2023 17:51,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
566a7e4b-f00e-4a55-91b6-a23a22a8f3f8,Inbound,Returns,Reverse Pickup Enquiry,,144f1f63-d6fb-4ae5-88e3-db7a163f0e77,,21/08/2023 14:45,21/08/2023 14:46,21-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
d1f86b3c-a32a-418b-a506-36e47433c49e,Email,Returns,Product related Issues,,8d9f2bec-6b66-447e-bfcb-02cb8fe1f302,,21/08/2023 20:29,21/08/2023 20:41,21-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1c3e604c-4760-4d25-b0cd-15ca95860c4b,Inbound,Order Related,Delayed,,7595db59-b3f7-4312-b8b2-874384ce95a3,,21/08/2023 10:50,21/08/2023 10:51,21-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
fe46a4fa-1ab3-4928-88da-5e1089743e31,Inbound,Returns,Reverse Pickup Enquiry,customer service provider placed the return request without even taking the concern....comm skill -zeroOwnership - negative ,a2b7ee67-3a27-4726-8c18-f228de8aff75,,21/08/2023 19:19,21/08/2023 19:22,21-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
62641026-77bf-4dbe-be6f-a8e210f7180e,Inbound,Returns,Reverse Pickup Enquiry,,67b7a7dd-0557-4b29-89d4-e5e37765ce45,,21/08/2023 21:59,21/08/2023 22:03,21-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4d067597-6ab9-4403-b10e-a8ed2fe8219a,Inbound,Returns,Reverse Pickup Enquiry,,c186a2fd-0e37-45d2-8901-a243f847d2d8,,21/08/2023 13:31,21/08/2023 17:47,21-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,3
598fb517-02ca-4554-8d9a-c05456066db9,Outcall,Cancellation,Return cancellation,Good exprnc,18492929-4eff-4179-84bd-968d36bca109,,21/08/2023 18:38,21/08/2023 21:22,21-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4661ae90-e608-4fd8-8e39-3445ee634c0e,Outcall,Returns,Reverse Pickup Enquiry,Thanks for help.,e067c27e-0669-4283-97ef-f2957cbd575d,,20/08/2023 08:28,21/08/2023 11:04,21-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
66d3f48b-f9d3-47ba-a2a5-087103fd84fb,Outcall,Order Related,Delayed,,3c76ded9-b9e8-49f6-9265-bf96742b1d0c,,21/08/2023 07:39,21/08/2023 07:41,21-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
37d53915-f3f5-4f8f-acbc-51cd3895de5b,Inbound,Returns,Return request,,b510e0c3-f715-4d10-b911-1afb569f7b95,,21/08/2023 11:01,21/08/2023 11:07,21-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
4cdc0056-6f16-4c95-9671-1fc6c522ba85,Outcall,Returns,Reverse Pickup Enquiry,Executives are well mannered and polite ,b41a5b24-e5fa-4c93-abca-3085bad34504,,21/08/2023 21:11,21/08/2023 21:14,21-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
3061687d-ee8a-4647-9e7b-24076e3e54b4,Inbound,Order Related,Order status enquiry,App sudharo apna..,5d31c684-a130-45a3-af7c-33bf17d3c5cc,,21/08/2023 15:03,21/08/2023 15:04,21-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
9cba12fd-006c-4261-8444-74c82da5b6c2,Inbound,Returns,Reverse Pickup Enquiry,I m going to sue Shopzilla in consumer court,f7e51668-2330-474e-ab79-c72ee9d62eaf,,21/08/2023 11:34,21/08/2023 12:24,21-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
6b5d62a4-f45a-4a0d-9394-bd895be09e42,Outcall,Order Related,Delayed,,3ff8ad02-c9f3-4a89-9c39-622a52760ee5,,21/08/2023 09:55,21/08/2023 09:56,21-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
fbe122ce-67d5-4709-a0de-5bf7d9205b3a,Outcall,Product Queries,Product Specific Information,,de500fb4-3765-410c-8812-4d0f2b495594,,21/08/2023 13:39,21/08/2023 13:42,21-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
ac698969-3151-4626-a689-a00ef60336a5,Email,Returns,Reverse Pickup Enquiry,,85dd2320-43ba-4fec-be52-97d9f3bcc76b,,21/08/2023 19:53,21/08/2023 21:50,21-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
f7bfac67-83e6-4f44-99d4-2b699bc361d9,Inbound,Returns,Reverse Pickup Enquiry,,4d93dfcb-b1e0-4762-8d9e-a8f811348a03,,21/08/2023 10:32,21/08/2023 10:34,21-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
5aa34d29-305c-41ac-9e21-7e3b1374bcd1,Outcall,Order Related,Invoice request,The customer support executive resolved my issue in minimum time i m  happy??,85aeb615-8de2-4bb6-9357-f6757eb55dba,,21/08/2023 17:19,21/08/2023 17:37,21-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
043fc7ae-9ef4-49eb-9d84-efd893583f59,Outcall,Returns,Reverse Pickup Enquiry,,cc82a270-8561-4338-9863-d4ab78434c9a,,21/08/2023 22:48,21/08/2023 22:49,21-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
7cfe758e-35a9-489b-b71b-87f23a7aa265,Inbound,Order Related,Order status enquiry,,6126c990-4d93-49b5-b400-eeff40e19713,28/07/2023 11:04,19/08/2023 09:44,21/08/2023 17:16,21-Aug-23,RAJKOT,Home Appliences,8990,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
57d3431c-c728-4d7f-ad52-4d185618611c,Inbound,Order Related,Delayed,,df7a64cd-4ada-47b1-acf0-8dd243ff7d43,18/08/2023 15:24,21/08/2023 12:09,21/08/2023 12:13,21-Aug-23,,Home Appliences,1299,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
565f0107-a4f5-4b04-b051-64b9bb26f5b9,Outcall,Returns,Reverse Pickup Enquiry,,b30fd66a-3a7a-4106-be36-b2e2b7c1e6b3,,21/08/2023 06:15,21/08/2023 06:16,21-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
69ddeacd-0c11-4c5f-992e-f091d4929ba0,Inbound,Returns,Reverse Pickup Enquiry,  product ki picture hai vahi product send  ,484df669-91f0-46a5-87a3-cdfe8abd4b7d,,21/08/2023 11:31,21/08/2023 11:37,21-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
438bafaa-7c72-41e4-b97f-035570727e75,Outcall,Order Related,Order status enquiry,,00cc9997-d923-4d7c-a7fc-146b39aeb958,16/08/2023 08:53,21/08/2023 10:58,21/08/2023 10:59,21-Aug-23,KAIKALUR,Mobile,24999,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5798c2d1-5ed2-4696-9557-84011e52ba27,Inbound,Returns,Reverse Pickup Enquiry,Very supportive ,500e01ec-a8aa-4199-966b-fc7ea400cde9,,21/08/2023 13:53,21/08/2023 15:17,21-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
858522bb-2ef0-4188-b0fa-68809b57ecd7,Outcall,Order Related,Delayed,,51f879b8-47fd-4c05-b747-34ce8084b289,,21/08/2023 13:23,21/08/2023 17:36,21-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
2836497a-08a0-4485-8046-5564fbf57f6b,Inbound,Order Related,Installation/demo,Thanks for helping me ??,938ab851-5b88-434a-8ff8-e0ee58a6be5d,,21/08/2023 09:53,21/08/2023 09:55,21-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
e394c80f-edb8-42e9-9124-8e0b596123c5,Email,Refund Related,Refund Enquiry,,8627e3e8-cbc2-4456-a9e4-94f92c456192,,21/08/2023 14:42,21/08/2023 14:54,21-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
d1a79d12-a9bf-4971-bc25-3c05016fab97,Email,Refund Related,Refund Enquiry,,4bef9d8b-2fa9-4040-a026-e4c66ca44901,,21/08/2023 13:20,21/08/2023 19:55,21-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
145ada04-12da-45f4-9280-fc90f8784b16,Inbound,Returns,Service Centres Related,,a177cf37-d144-45e7-98c5-2d877c12ba50,,21/08/2023 10:00,21/08/2023 10:06,21-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
fb4c6eff-e291-4a5c-b3ce-041f8d46a646,Outcall,Feedback,UnProfessional Behaviour,Please resolve my problem,6697af3a-a980-4cbd-8440-6e9e5496d0b6,,21/08/2023 17:09,21/08/2023 17:54,21-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b1d168bf-20d5-4474-9955-d0abc0df0dfd,Inbound,Returns,Wrong,Pre shipment quality checks should be stringent. Ability to call customer support number should be given.,f9a05815-bb7d-40f2-add6-2461fb7578b8,,21/08/2023 19:03,21/08/2023 19:07,21-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
4527b629-6fd8-47f8-b0b8-d750795c8f49,Inbound,Product Queries,Product Specific Information,Thanks ,b4234a54-1c7a-49a3-8c28-9f030e3c1978,,21/08/2023 18:39,21/08/2023 18:41,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
016bfb11-e350-4519-8f85-d2d6c13806de,Inbound,Returns,Missing,Good ,6dd5e1f7-0c91-4bb6-bd82-d75494b21964,,21/08/2023 22:02,21/08/2023 22:04,21-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
665966b2-f318-4aea-af03-a413ea23c637,Inbound,Shopzilla Related,General Enquiry,Shopzilla thanks ,cad25906-8fb0-4b81-83e5-206fa6fdcfe3,,21/08/2023 14:52,21/08/2023 14:53,21-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
ce76e66a-aa37-4f34-9feb-0691db112b30,Inbound,Order Related,Delayed,,e44928e1-61c8-4178-a9f9-b3ab19791978,,21/08/2023 08:11,21/08/2023 08:14,21-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3ce6ad9f-bc5e-4688-b4ae-4f2d46c983c1,Outcall,Shopzilla Related,Signup Issues,Awesome ,ca140383-eb97-4606-be50-7df87f057527,,21/08/2023 11:42,21/08/2023 11:46,21-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bcd4cd2a-846a-4d3a-b7e3-f18068137318,Outcall,Returns,Reverse Pickup Enquiry,,6434476c-e0a2-4ff8-adbd-8be064465084,,21/08/2023 22:19,21/08/2023 23:12,21-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
2cbe25df-4e1f-4cd7-ae31-ce6eaf0e6f71,Inbound,Returns,Reverse Pickup Enquiry,,4f6e916c-e54f-464e-b987-ed245179cb8e,,21/08/2023 19:09,21/08/2023 19:11,21-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
27bdb034-7cb1-438c-bb66-d94d3c571325,Inbound,Order Related,Order status enquiry,Nice took ,8c874689-2a8c-4876-b3e7-9eff0c12791c,,21/08/2023 20:15,21/08/2023 20:20,21-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
8ec63f72-b20f-4f93-8697-1b7308075273,Inbound,Returns,Reverse Pickup Enquiry,,fbf74a8b-2c95-4a71-9274-5185a4e83487,,21/08/2023 21:21,21/08/2023 21:29,21-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
417c7485-2885-4ba0-8736-1e2f52c0c898,Inbound,Returns,Fraudulent User,Yes bhut hi  ,31a01f91-7195-45bc-a72e-da105701db5b,,21/08/2023 14:45,21/08/2023 14:57,21-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
171871f0-c7c2-40cd-be74-5ba36f195f2c,Outcall,Returns,Reverse Pickup Enquiry,,682b8000-a259-4a66-a11a-8abc3c0c483c,,21/08/2023 14:42,21/08/2023 14:47,21-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
f2ecf022-3a01-4eca-9da6-aa0742142289,Inbound,Order Related,Delayed,I'm happy good support of customer care thank you ,b14a7f94-3e60-4cb3-b0ba-c64f5e076a6a,,21/08/2023 23:12,21/08/2023 23:14,21-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b198addc-442e-406e-9ce9-be119d4b90c3,Inbound,Order Related,Delayed,,cfd6406c-4b27-4066-b200-419af949e13b,,21/08/2023 12:17,21/08/2023 12:23,21-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
1d89e260-eb73-47d6-a84c-c06eb5736327,Outcall,Refund Related,Refund Related Issues,Such gross service provider,5718bb8d-7dc4-4996-ad5a-6427fe4c9c84,,21/08/2023 16:04,21/08/2023 16:16,21-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
8c8d7dda-3e43-4acb-b3ad-8ab4225e179e,Outcall,Returns,Reverse Pickup Enquiry,,6793edbe-2510-4433-8222-56d5ae53008c,,21/08/2023 20:21,21/08/2023 20:22,21-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
12a4b660-d89e-407c-af82-12e4eba8be61,Inbound,Product Queries,Product Specific Information,,9bfdd7fd-08e7-4833-bf4d-f98d86f35e55,,21/08/2023 20:43,21/08/2023 21:44,21-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
2ae48472-ffe0-4c25-a5cf-f3d11b5a3f0b,Inbound,Returns,Reverse Pickup Enquiry,,18d23fcd-ee59-43b9-8d5a-eb49d953029a,,21/08/2023 21:33,21/08/2023 21:37,21-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ff02764e-e638-4c77-977d-7081ac96786a,Email,Order Related,Delayed,Easy resolution ,f59b703f-fd7a-48db-809a-a6fd4e18abc3,05/08/2023 13:56,21/08/2023 08:30,21/08/2023 08:32,21-Aug-23,Laksar,Electronics,2999,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3f028c3e-8c7b-493e-aa54-a943dfd44807,Inbound,Returns,Reverse Pickup Enquiry,,5c91c747-479d-44fd-a0f0-5dc60a861616,,20/08/2023 20:44,21/08/2023 12:54,21-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
b9d6c85b-247e-4e10-b7b9-01ff8690b255,Email,Order Related,Installation/demo,,3f67d651-43d4-4f8c-9edd-455c72a7d003,,21/08/2023 06:00,21/08/2023 06:07,21-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
c734508a-a547-4d38-a8ae-d69cba078cbf,Outcall,Order Related,Invoice request,,b462f26a-11f5-4f3c-8544-cca14ab4ad72,,21/08/2023 16:55,21/08/2023 16:59,21-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
351e3a27-3704-401b-9cdc-27acec9480cd,Inbound,Refund Related,Refund Related Issues,"It's to bad experience with Shopzilla due to delay delivery, delay refund process and ",67a660fc-e81d-4269-b6b2-a969ec2790d1,27/07/2023 20:15,21/08/2023 14:40,21/08/2023 14:43,21-Aug-23,MUNGER,Home Appliences,25990,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8b1c08c0-f3b7-401a-b177-e6f1a5af362a,Email,Order Related,Delayed,,ae128510-ac66-4fab-8beb-42eb0d77dccb,13/08/2023 09:00,21/08/2023 11:42,21/08/2023 11:52,21-Aug-23,ANANDAPUR,LifeStyle,385,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
7f09884b-3f21-48ca-be60-e7bcef0149fe,Inbound,Order Related,Priority delivery,,32904736-18d9-4f0e-95df-21973e6caec1,12/08/2023 21:38,21/08/2023 15:17,21/08/2023 15:20,21-Aug-23,JALANDHAR,Mobile,9999,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
82b147ff-3094-4b8c-ac4f-00a3a0bde2c9,Inbound,Returns,Reverse Pickup Enquiry,Reduce the time to resolve issues,cc5c4b77-0968-4e8e-b384-ca36103f0edf,,21/08/2023 10:40,21/08/2023 10:43,21-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2fe7f139-99a0-4285-9360-2a52efcd0e58,Outcall,Returns,Reverse Pickup Enquiry,,8107258c-7400-46ef-8f56-192587d4024a,,21/08/2023 18:33,21/08/2023 18:34,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
b872a3bd-2ef8-40ad-8224-b081a3f6691a,Inbound,Order Related,Delayed,,08d2978c-e50b-4a67-b4ef-5a5a0f1c4d24,07/08/2023 12:51,21/08/2023 15:37,21/08/2023 16:18,21-Aug-23,BHARUCH,Home,499,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
0ad805c2-d78a-4d5e-83cb-3c9d9d709478,Inbound,Returns,Reverse Pickup Enquiry,,9bc04057-d312-49b4-b813-8abdbaf794ad,,20/08/2023 16:31,21/08/2023 07:35,21-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
0449e2a0-b294-431e-a6e1-7a61ceb4f90e,Outcall,Order Related,Order status enquiry,,3fcbb63d-a7d9-4b65-98f3-5994490454a5,,21/08/2023 16:17,21/08/2023 16:21,21-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
2c76222b-7425-4706-974b-6936762be6e2,Inbound,Product Queries,Product Specific Information,Don't let seller put extra charges on return or on anything ,9356a946-81b3-447b-b373-9e37ca336577,,21/08/2023 11:47,21/08/2023 11:52,21-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
7a8352a7-6c80-454a-9eca-eda1ac247951,Outcall,Refund Related,Refund Related Issues,,3252d8f8-d14c-4002-b710-208844414c9f,,21/08/2023 12:11,21/08/2023 12:59,21-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
6298b14e-b31e-4509-a1ef-c699c1219b95,Inbound,Returns,Reverse Pickup Enquiry,,cd053c90-83d9-4e93-9702-9e7f0d2efb3d,,21/08/2023 19:07,21/08/2023 19:09,21-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
b655471a-a92d-469d-9da9-7d34b006d740,Inbound,Order Related,Order status enquiry,,5f9249d1-eacc-47a2-9f90-f5e6e5e5cf78,,21/08/2023 21:29,21/08/2023 21:33,21-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
0781ab09-db37-4866-8da2-d0050f2abe50,Outcall,Returns,Reverse Pickup Enquiry,,d01c729d-46dc-4c2b-9c1e-3d6658076775,,21/08/2023 22:30,21/08/2023 22:38,21-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e5e54664-b06c-43d9-8a0e-f521c40bd1c9,Inbound,Order Related,Delayed,,b95be5cc-7ef9-4b29-9b76-31bd9cf2ba38,,21/08/2023 00:25,21/08/2023 01:38,21-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
935cc535-024d-40de-9ad0-e9bb1d306300,Inbound,Order Related,Invoice request,Nice support ,732f973c-b667-4fbe-8232-c5355ca1218f,,21/08/2023 08:57,21/08/2023 09:01,21-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
e97b807d-93c8-48e0-89cb-653497d71ff5,Outcall,Order Related,Delayed,,7afeef11-aef5-4671-a186-9d9f5543f7bb,,21/08/2023 17:15,21/08/2023 17:29,21-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
ccfae07c-6192-4993-b61d-b2d8b056be3a,Inbound,Returns,Reverse Pickup Enquiry,,113b1373-594c-4f0d-85f5-4cba1fd29a05,,21/08/2023 14:01,21/08/2023 14:06,21-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
a4b1d75c-2059-49ac-9cde-eec9266f73d8,Inbound,Order Related,Order status enquiry,,a6a876c3-199c-4b1f-8108-103dbd0c874c,,21/08/2023 23:12,21/08/2023 23:15,21-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e3a280e3-e5b0-4d72-86aa-c23ae61df897,Inbound,Payments related,Online Payment Issues,,35f029f4-9841-4d0b-a69c-03eb45bf3015,,21/08/2023 00:32,21/08/2023 06:00,21-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
acd71b67-d1da-4375-9004-a35b4442d769,Inbound,Returns,Service Centres Related,,e3acda4c-02ac-46f5-b5ea-1767325e484a,,21/08/2023 13:39,21/08/2023 13:39,21-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
117133b1-ff6c-4bed-ba94-cc58c8115038,Outcall,Order Related,Order status enquiry,,6897d237-259b-48a1-b09f-4769ab6cda2b,,21/08/2023 21:51,21/08/2023 21:52,21-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
07451e0a-70c1-4aae-a0d0-1a8c5565d54b,Inbound,Returns,Reverse Pickup Enquiry,,f6cdc714-0216-4d47-9597-d74a12cd5d69,,21/08/2023 16:21,21/08/2023 16:24,21-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
9c41a9b7-54e3-4323-b702-43de9101572e,Outcall,Returns,Reverse Pickup Enquiry,,329e4607-db73-4f47-bccf-12ffc054e4d0,,21/08/2023 19:49,21/08/2023 19:51,21-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
bbc46871-e40a-4194-828c-aee6b19e29bb,Outcall,Shopzilla Related,Signup Issues,Good but not a direct customer care number for any enquiry ,3e877c31-b271-4d2c-b973-ba2ff6459e6d,,21/08/2023 19:46,21/08/2023 20:05,21-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
bc9a5c5d-7eb1-4c93-93c0-fd0ef02809f6,Email,Refund Related,Refund Enquiry,,f8fe3056-49da-4cb8-9113-dd8a813db91a,18/08/2023 21:07,19/08/2023 11:03,21/08/2023 17:57,21-Aug-23,CHANDAULI,Mobile,13990,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
f55f1c5f-82d7-47ed-8390-2fdfae111776,Outcall,Returns,Return request,,2876d396-a47e-40b2-bc0d-1a43a94cb53d,,21/08/2023 12:01,21/08/2023 12:04,21-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
846df60a-83c0-4112-a745-97b85feb3a9b,Inbound,Returns,Exchange / Replacement,First respond ,7937bb80-01a7-4641-a816-0dac1ccbc0a4,11/08/2023 23:21,21/08/2023 14:02,21/08/2023 14:05,21-Aug-23,KISHANGANJ,Mobile,14999,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
5bfcfd9d-0a9c-47d3-8b93-2db51555dc59,Inbound,Order Related,Order status enquiry,Kindly request to all team my problem will be fixed as soon as possible thank you ,9a867324-4832-4dc3-a5d5-5cfba6874f91,,20/08/2023 19:04,21/08/2023 09:46,21-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
14eb51be-c785-4be8-8587-72afed589cf8,Outcall,Feedback,UnProfessional Behaviour,,baadd5e8-a364-46f2-9940-79bfa6a0e7fa,,21/08/2023 07:16,21/08/2023 07:17,21-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
df75c5de-81fa-4f1d-beda-61dd119fad4b,Inbound,Returns,Reverse Pickup Enquiry,,60a45928-0316-4bdb-aa63-0edf2411edf3,,21/08/2023 15:41,21/08/2023 16:27,21-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
9a64fe49-c078-4eaa-a665-ef0d79ad5ecd,Outcall,Returns,Reverse Pickup Enquiry,,05da75d6-b62c-48b7-b03b-6acbbad5c833,,21/08/2023 17:27,21/08/2023 17:40,21-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
0165cd8d-93b7-4ca7-869c-28667f87c87b,Inbound,Returns,Return request,,5557f5e0-c546-4a55-9e8b-0cc21933f6fe,,21/08/2023 20:52,21/08/2023 20:53,21-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ec0d2e0b-51c5-407b-9961-2f461cccbd04,Inbound,Returns,Return request,,032eab9f-a2f3-4be5-a43a-4d0a7cbbf08d,,21/08/2023 14:05,21/08/2023 14:06,21-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
1c83c4fe-49a3-430a-968d-82074f4d6fcf,Email,Returns,Reverse Pickup Enquiry,,981cc60a-dca7-49c4-9d95-607ff1bc0e10,,21/08/2023 14:36,21/08/2023 14:47,21-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
66ec7255-212e-48c2-8685-4a5b297ef6fc,Outcall,Returns,Return request,,0567b3d7-1e95-43be-8c66-9241d9ff7bc5,,21/08/2023 17:04,21/08/2023 17:16,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
1e72b028-469e-4a9c-9ffa-49a9e9abb185,Inbound,Feedback,UnProfessional Behaviour,,79444ae5-3f59-47ab-a0ad-6f5b978389ff,,21/08/2023 08:11,21/08/2023 08:16,21-Aug-23,,,,,Tyler Miller,Emma Park,John Smith,31-60,Morning,5
69e816a9-0a51-4a10-b2b7-cfe742863e60,Inbound,Returns,Return request,Good behaviour ,c2d1f711-f043-454b-9d90-a86fd611c874,,21/08/2023 10:50,21/08/2023 13:36,21-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
69fed315-4673-4824-9031-da0f8f4f3e35,Outcall,Returns,Reverse Pickup Enquiry,,4bdd7792-ea67-42b8-9a6e-f33902fd89fa,,21/08/2023 14:58,21/08/2023 15:01,21-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
384ce52f-90a4-40b7-be41-ea6e11b42daf,Inbound,Returns,Reverse Pickup Enquiry,,79c3b028-83bf-45f9-9bfa-032f5a548571,,21/08/2023 09:49,21/08/2023 09:55,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
114d7223-1e94-43e3-a83a-65f8402e6619,Inbound,Order Related,Delayed,  should be must for delivery persons as they are keeping prepaid orders and on portal it reflects item is delivered ,49217c75-ab14-4c5a-ae1f-9a2969632470,,21/08/2023 23:42,21/08/2023 23:52,21-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
972dd6d9-6e0b-4f61-a721-4163d62180ab,Outcall,Returns,Reverse Pickup Enquiry,,f9890a53-d5a0-45f3-894e-aef880545455,,21/08/2023 18:32,21/08/2023 18:45,21-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
7ae48468-e19d-4e29-a335-004985f27d77,Outcall,Returns,Return request,,de43b9a9-c346-4000-bd6f-bf1f0394bf84,,21/08/2023 19:49,21/08/2023 19:51,21-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
1c88bda6-2370-41df-ada8-a45cf0692241,Outcall,Order Related,Delayed,"Problem solving time is much more reduce it , it will make easy for customer , also give access to care officer to cordinate soon either than write or wait.",f933ac60-d1ae-4f7a-8f61-aa798dddb516,23/07/2023 19:11,21/08/2023 20:49,21/08/2023 21:04,21-Aug-23,JHARSUGUDA,Furniture,21999,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
da5d3998-83e9-40b3-8cdd-0d40f69e2b4b,Inbound,Order Related,Customer Requested Modifications,Nice,3b73ff56-2d0b-4db8-a282-d5d3d4e60b6a,,20/08/2023 08:18,21/08/2023 08:31,21-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,4
24ec268f-255a-4532-9e98-850545fdf06a,Outcall,Returns,Missing,,0cb44f20-b6ea-4e64-974b-5524fc2b7368,,20/08/2023 23:48,21/08/2023 14:17,21-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
b4cdc1d6-0730-4c77-89ce-633eabde39b1,Inbound,Returns,Reverse Pickup Enquiry,,657bfe6e-0f2c-4323-9033-ebe4e7081154,,21/08/2023 18:59,21/08/2023 19:00,21-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
99201a87-7f64-4b4f-a27a-f0ca7d0a1344,Outcall,Returns,Reverse Pickup Enquiry,,5054d741-d14c-4fd3-bf7f-e972eec9ab45,,21/08/2023 11:04,21/08/2023 11:08,21-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
84047cf8-10f6-4ff7-9597-2a9fe54a2fb7,Inbound,Order Related,Delayed,Such a waste of time and I couldn't expert this type of support from Shopzilla,716112cf-50e9-493d-a49d-0a068a53cd8b,16/08/2023 21:39,21/08/2023 08:54,21/08/2023 14:36,21-Aug-23,VIJAYAWADA,Mobile,6499,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
11d4dd69-ec25-4acf-8285-23a7cba6b3c7,Email,Returns,Reverse Pickup Enquiry,,7004a335-47a2-4e34-a579-ec4602cada66,09/08/2023 08:20,21/08/2023 12:06,21/08/2023 12:08,21-Aug-23,MADHUBANI,LifeStyle,184,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
051e1c18-b7db-450e-b04d-4461f747ac8f,Inbound,Refund Related,Refund Enquiry,,6a9bcd1b-3ca0-4b11-8072-e9c35c6b01ac,,21/08/2023 11:13,21/08/2023 11:26,21-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
e8726bb9-7a97-45d7-9526-2b4ae8afa809,Inbound,Returns,Missing,,9d8e2998-5fa9-430a-a72b-a4058a6a21f2,,21/08/2023 18:46,21/08/2023 19:11,21-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
f0090b1e-afd5-44bb-9d7f-1401e3a4171e,Inbound,Returns,Wrong,,f1e3ef97-f033-4714-ba2e-379b529161b0,15/08/2023 10:07,20/08/2023 14:32,21/08/2023 08:01,21-Aug-23,CHENNAI,Mobile,11999,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
d5bd945a-6b9e-4897-8473-288f1aca87b7,Outcall,App/website,Issues with Shopzilla App,,0c872506-94da-4374-a853-52dd2cf82942,,20/08/2023 14:12,21/08/2023 16:27,21-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
692ecdc3-d608-4727-89ac-f9bdef8e33fc,Outcall,Returns,Reverse Pickup Enquiry,,f4166efb-8946-47b9-8cc4-332fe6a40964,,21/08/2023 10:50,21/08/2023 10:52,21-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
5837ac24-2a2d-4407-8f93-bce60a3fc36d,Outcall,Returns,Reverse Pickup Enquiry,Good,b74ccc05-b496-4234-a1f5-5650ad3b596b,,20/08/2023 18:15,21/08/2023 14:55,21-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,3
da96a395-c655-4daf-80a8-9adc8a8196bf,Email,Returns,Reverse Pickup Enquiry,Good ,61499124-b29d-4c76-ae88-bf9dfeb4ef41,,21/08/2023 11:58,21/08/2023 12:04,21-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
c580493d-1bcc-4493-980f-8df80b133b74,Outcall,Order Related,Order status enquiry,,e82ac96c-d01b-4794-a54d-97a7bac38538,,21/08/2023 19:51,21/08/2023 19:51,21-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3528018b-0536-4190-9541-d2abe0523b26,Inbound,Returns,Reverse Pickup Enquiry,The exicutive was too good ????,e86cce1a-0fdf-46fb-9f18-f037347a68bd,,21/08/2023 20:03,21/08/2023 20:08,21-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
b8c6a174-212e-4f06-92c1-9572c52c974c,Inbound,Order Related,Installation/demo,,9091c040-8454-43d6-ae13-8c258261f31e,15/08/2023 11:52,21/08/2023 07:39,21/08/2023 07:52,21-Aug-23,BARNALA,Home Appliences,38940,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
5e23163b-67e5-472a-b9a4-02da0c10eb41,Inbound,Returns,Reverse Pickup Enquiry,,8a961e8e-b3fd-42b5-8440-9ed61a33bbc1,,21/08/2023 06:20,21/08/2023 06:24,21-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
b14ccb77-57bb-484f-8bb4-ac31ced9a5dc,Inbound,Returns,Reverse Pickup Enquiry,"There are very poor services, very poor quality is available here, I would request everyone that please do not buy anything from Shopzilla, otherwise, as always, only disappointment and loss will be your hand.",bed0489d-98be-4cbd-8ddf-d56b5826e958,,21/08/2023 14:49,21/08/2023 17:00,21-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
f2cc3c4e-69cd-4226-9d71-46ec5e83c522,Outcall,Returns,Reverse Pickup Enquiry,,cf5c91d3-7876-4702-9707-c2cf28f2b5b3,,21/08/2023 17:35,21/08/2023 17:40,21-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
66055e80-638b-4554-a1a5-edaa99659ee4,Email,Order Related,Delayed,,721293d8-300b-43e5-93aa-eb2e43f4b1ff,15/08/2023 09:38,20/08/2023 10:35,21/08/2023 09:48,21-Aug-23,OSMANABAD,Electronics,1099,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
8adfde31-1225-47c1-9e09-4697f3fa5ba2,Outcall,Order Related,Delayed,,fd8422d5-7090-43d3-9367-02b8c75e059b,18/08/2023 23:16,21/08/2023 14:35,21/08/2023 14:37,21-Aug-23,MAHESANA,Books & General merchandise,248,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4df4c6cc-ca79-4ef6-848c-254ac363d054,Outcall,Order Related,Delayed,"The person who talked to us in customer care was very nice, he talked very well with us, it was very nice to talk to him",8f56f5b1-73f6-4a25-9e77-e53b1fcf3071,,21/08/2023 13:40,21/08/2023 13:46,21-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b41481e7-194a-4b2a-9c81-ec5fe64865df,Outcall,Returns,Return request,Not too much everything is fine .,09192342-bd41-4e66-8f75-afe5733deb44,,21/08/2023 18:11,21/08/2023 18:13,21-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
2731973b-9695-42d0-9f91-0066af4bed23,Inbound,Returns,Fraudulent User,,016b7a05-6c28-4987-a27f-e5f2c742b70f,,21/08/2023 21:16,21/08/2023 21:25,21-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
443c8c75-6640-4004-b1e2-ac1d00b7b555,Outcall,Returns,Reverse Pickup Enquiry,Filip card costmer care  service very poor (Filip card ne Mera pesa   ) Don\u2019t by any one Filip card product??,bae0a8ce-676c-41a5-bf81-d82b1034ef68,,21/08/2023 21:38,21/08/2023 21:42,21-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,1
e9f5259d-43ae-42b5-9a15-2ec4a316445e,Outcall,Returns,Reverse Pickup Enquiry,,ac069c1c-d93b-44f7-bbe5-80418ee8d0fa,,21/08/2023 22:11,21/08/2023 22:13,21-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
58ea6cbb-6874-42fa-a137-37db11898ee4,Inbound,Returns,Reverse Pickup Enquiry,Nice,4aa1d570-add8-468e-af5d-a9d70239e5c1,,21/08/2023 07:55,21/08/2023 08:19,21-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
d9add8aa-c3a4-4c12-9111-d728e5abae67,Inbound,Returns,Reverse Pickup Enquiry,,254095f2-2afc-4fa1-911b-0592718b7026,,21/08/2023 18:35,21/08/2023 18:52,21-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
0eeb2886-99fc-4d4d-a9ff-1d55fd2b24d6,Outcall,Product Queries,Product Specific Information,,361cb206-6aea-4e65-b413-13ac45b9a81f,,21/08/2023 19:31,21/08/2023 19:32,21-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
bc470245-97b9-4e45-9021-36c771e9dc5b,Inbound,Product Queries,Product Specific Information,,38e70204-6a6b-4ac0-b13f-532cc06a1627,,18/08/2023 16:39,21/08/2023 23:11,21-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
945814a7-9fce-48d7-a74f-17c39777f60e,Email,Returns,Reverse Pickup Enquiry,,a1901985-8555-417e-8726-b63cdb6021ef,,21/08/2023 14:30,21/08/2023 14:31,21-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,2
774c311a-4339-4fcb-b3bb-ee3b90cf1ddf,Inbound,Order Related,Delayed,,bbdea24d-64ec-4174-800b-c81e825ce1fd,14/08/2023 17:42,20/08/2023 14:15,21/08/2023 21:48,21-Aug-23,RANCHI,Books & General merchandise,124,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
5093393f-a3a4-418b-a585-df13609879bf,Inbound,Returns,Reverse Pickup Enquiry,Good,d343e671-4a6f-4f9f-b50b-f70dae21a6b5,,21/08/2023 07:20,21/08/2023 07:23,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
37701f55-63c6-49fd-913d-58d5aaad2c2a,Inbound,Cancellation,Not Needed,Good ??,c2b06e68-4b62-4f07-8bb6-59ed2d14b7f9,,21/08/2023 13:29,21/08/2023 13:56,21-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
df5ad270-8218-4510-a862-b29a4d3b8bdc,Outcall,Returns,Return request,,c0329d20-6400-4274-a88a-73aaaa926402,,21/08/2023 12:08,21/08/2023 12:11,21-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c84b8dc9-33fb-49a7-bdc5-5b5620f8a43d,Inbound,Returns,Reverse Pickup Enquiry,Excellent,1e06ef49-e656-4ff3-8261-6e636017eb77,,21/08/2023 13:45,21/08/2023 13:49,21-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
ae5ef3e3-a0f4-416f-83b5-6de33aa60b7f,Inbound,Shopzilla Related,General Enquiry,good,c1ebb529-4c94-49ac-a963-28e36b2e4eee,,21/08/2023 19:50,21/08/2023 19:51,21-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
847d2654-405e-4884-8904-c7334d0df00e,Inbound,Returns,Reverse Pickup Enquiry,Good job ,d65e631e-7085-4253-8b58-ed4f7a2af0a4,,21/08/2023 13:48,21/08/2023 14:53,21-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
4290b196-0c5e-4fd9-9a15-bb831a7ea309,Inbound,Feedback,UnProfessional Behaviour,,dc79f627-6f36-4c80-8c0e-96bfba07bb22,09/08/2023 01:33,19/08/2023 11:27,21/08/2023 22:08,21-Aug-23,GOALPARA,Mobile,13974,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,1
49a1b717-f7b1-4000-a51a-42af670190b2,Outcall,Refund Related,Refund Related Issues,,5b876e04-f9a3-4ce6-bfe4-bdfa25cc27e7,10/07/2023 12:14,21/08/2023 19:07,21/08/2023 19:09,21-Aug-23,HASSANPUR,Books & General merchandise,99,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
fc29de1f-b9bc-4b56-8527-4c0949a9c80d,Email,Order Related,Invoice request,,970e0e08-16bf-4b69-9f48-ac4d11b8301d,24/07/2022 09:40,21/08/2023 11:01,21/08/2023 17:24,21-Aug-23,KOZHIKODE,Home Appliences,14490,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
298c6857-87a6-4c3e-a77a-ec42fb7f0ab8,Inbound,Returns,Return request,Very nice ??,301a6568-36d7-4795-9dc5-139ca011be65,,21/08/2023 11:44,21/08/2023 14:34,21-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
c86c5daf-fa6d-47bb-93e6-dbac1daaac2c,Outcall,Returns,Reverse Pickup Enquiry,Good service ,18880526-fe82-4b76-9905-a820296592cf,,21/08/2023 16:40,21/08/2023 16:44,21-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
cb9a2188-03ef-4a21-b105-f2837181ca58,Inbound,Returns,Reverse Pickup Enquiry,,21daf710-de17-40d8-a0c4-f6aecc9e3ba3,,21/08/2023 17:16,21/08/2023 17:56,21-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
08cb8871-b193-4135-ad26-ce023f35fa3c,Outcall,Order Related,Order status enquiry,,756ce981-c7bf-4937-b99e-0b7f97963c6e,,21/08/2023 18:23,21/08/2023 18:24,21-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
1f1cda4b-55ff-4620-a802-ae8ed709afeb,Inbound,Returns,Reverse Pickup Enquiry,,b495db53-2435-43d3-8cc0-f003414db2d0,,21/08/2023 20:07,21/08/2023 20:09,21-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
6e38e27c-6dd1-4b01-ab7d-4275f2e53a2a,Inbound,Order Related,Order status enquiry,,5ef9fdcb-c0c0-4458-af52-76c94a722183,,20/08/2023 10:25,21/08/2023 22:51,21-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
4dec3e90-c6a6-497d-bdbd-4d77ebaaac56,Outcall,Returns,Damaged,,8df6ba39-742b-4a9c-a241-72764fbbe6c0,,21/08/2023 23:04,21/08/2023 23:05,21-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
87c948f3-3e3e-4380-b0fd-cb92885b6fe7,Email,Order Related,Delayed,,300ea30d-421a-4b99-bc18-5f692da587e7,,21/08/2023 10:37,21/08/2023 10:39,21-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
d3141c29-0d13-4a6a-9885-1b2a758bd40c,Inbound,Order Related,Delayed,,837ef004-07df-4f42-8699-d0bde4c78b11,,21/08/2023 16:26,21/08/2023 17:43,21-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
e731bde9-d3e9-4cd7-bc47-885ef70c6c96,Outcall,Cancellation,Return cancellation,,2500779e-69b8-4994-ae0e-131093d44e53,,21/08/2023 17:39,21/08/2023 17:41,21-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
577f8697-eff8-4a01-b03e-4abab87fc137,Inbound,Order Related,Order status enquiry,,149d7fd4-360c-4c91-b766-007c23232c2d,,21/08/2023 19:24,21/08/2023 20:12,21-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
c0e1c000-1a7a-4007-bc24-300a06dc1e94,Outcall,Order Related,Delayed,,8e6762e4-e050-45de-919d-9f36e3f0a140,,21/08/2023 17:54,21/08/2023 17:56,21-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
81f62a7b-8035-41a3-82d0-5a7b3d8d6e26,Inbound,Returns,Reverse Pickup Enquiry,,b26d7e06-b783-4503-bfd0-d8ca756abdb5,,21/08/2023 18:02,21/08/2023 18:02,21-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8fcc7db7-ac89-416d-b3dc-f6a8e862046a,Inbound,Order Related,Installation/demo,,83fef11b-1f4b-430b-b870-403cf5d40bd5,,21/08/2023 22:26,21/08/2023 22:34,21-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8a3bae25-74cc-4cc2-89af-83a47656136b,Inbound,Returns,Reverse Pickup Enquiry,,6bc8d8ab-c5c2-4cf9-bcbe-fb54d3a10e35,,21/08/2023 20:19,21/08/2023 20:22,21-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
67f34234-c9b6-4a3a-8722-3c1107e32a1c,Inbound,Order Related,Delayed,,94732b18-c1a7-4c8a-9dbd-d99770d2b27e,08/08/2023 11:12,21/08/2023 20:19,21/08/2023 20:19,21-Aug-23,CHANDIGARH,Home,259,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
c21915ba-2bb9-4760-a112-c0213df8cd45,Email,Feedback,UnProfessional Behaviour,,60a64a99-48bf-4a73-9fd9-ac4516456efa,,21/08/2023 11:22,21/08/2023 11:30,21-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,1
9e9f36b1-0679-4b63-9078-d6b36dbfb592,Inbound,Returns,Reverse Pickup Enquiry,,df51fe80-5900-4407-a846-0b8d06018e91,,21/08/2023 13:37,21/08/2023 13:41,21-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
61b7e80b-94db-4f7b-907d-1c9c1bf5794e,Inbound,Returns,Reverse Pickup Enquiry,,da605f93-c35c-41f5-956b-81dead940efb,,21/08/2023 19:04,21/08/2023 19:30,21-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
3e959109-83ab-4d8d-8c86-191c13c34f06,Outcall,Returns,Reverse Pickup Enquiry,,12e73f5b-82fd-42d3-be70-9a3814f47fb1,,21/08/2023 21:21,21/08/2023 21:24,21-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
d0383c7c-45aa-43b2-b4e1-ea120528bd6b,Outcall,Product Queries,Product Specific Information,,0b31a650-5adb-49ed-ab91-3970dd7933ea,,21/08/2023 22:23,21/08/2023 22:34,21-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
eaf6bcd5-d294-4b91-8f92-e91c95c5fecb,Outcall,Product Queries,Product Specific Information,,0066b24d-1efb-4694-af8a-d20939d3ce1b,,19/08/2023 11:01,21/08/2023 18:03,21-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
0c9de695-fd50-4237-8711-effed9fb419f,Outcall,Product Queries,Product Specific Information,,c1ddbfd1-099f-4376-bedf-6bd09707f509,,21/08/2023 10:53,21/08/2023 10:59,21-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
25522b93-9c27-4f33-a67b-63cdb8a5bfd6,Inbound,Returns,Reverse Pickup Enquiry,,3b209df8-da64-4e33-8285-047f1c84bca5,,21/08/2023 15:16,21/08/2023 15:20,21-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
d4c85162-eff8-4f40-a605-f5906fbeb62f,Inbound,Payments related,Online Payment Issues,,ebfd6750-3b2a-4422-8962-b2e60c492f8a,,21/08/2023 15:31,21/08/2023 15:34,21-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e052ee40-9adf-4b38-8202-e983564a3918,Inbound,Order Related,Delayed,,7c334231-006a-4829-ba74-a03c45c237a1,,21/08/2023 08:55,21/08/2023 08:57,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
227fdf36-3034-4401-a268-5592f7d02d07,Outcall,Shopzilla Related,Signup Issues,He was very humble t??,95efd6dd-7a51-4cd0-b34e-4cf7315d6337,,21/08/2023 13:26,21/08/2023 13:29,21-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
0cb6428d-b926-4a76-8280-9602fa62c0bf,Outcall,Returns,Fraudulent User,All okay,f1ba8252-92f6-4c89-9563-b08f4f2b0ce9,,21/08/2023 17:51,21/08/2023 17:54,21-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eb9ec2b8-8444-4651-b454-695f729c9ba0,Inbound,Offers & Cashback,Affiliate Offers,Nice to talk with u  . Keep Doing and grow your self.,609bbf3f-a00d-433f-9a1a-237d4b652979,,21/08/2023 13:29,21/08/2023 13:30,21-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
2483414f-9cfe-4e92-83cb-553acf793188,Email,Order Related,Delayed,,c4b06dda-e8f7-4aca-a9c8-471f9be07dbe,14/08/2023 22:55,21/08/2023 18:33,21/08/2023 18:37,21-Aug-23,IMPHAL,Mobile,32999,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d023d153-2f19-4c75-b347-def72b4ff5ed,Outcall,Product Queries,Product Specific Information,Agents takes alot of time to check m give simple information placed call on mute several times not even bothered that other side someone is waiting for the resolution.,ba76c3f6-176b-4c76-8fa3-7c9abcacc4ea,,21/08/2023 14:38,21/08/2023 14:40,21-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
5f29421b-c07f-4173-8be3-754192482eb5,Inbound,Payments related,Online Payment Issues,just add the gift card balance in my account,2c8ea752-414d-45bf-bca6-8aab1c36f71d,,21/08/2023 18:55,21/08/2023 18:57,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
a980037a-155c-4154-b02c-4595afdaf7ba,Outcall,Returns,Service Centres Related,Good toking thise person ,e0d93944-d277-44c8-9e8b-30d254457945,,21/08/2023 12:35,21/08/2023 20:30,21-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
86191fd6-5bfb-4241-8fe9-516c007bdf22,Outcall,Returns,Missing,,7d2fbc06-4cf2-4005-872b-6072b9149f1c,,21/08/2023 10:14,21/08/2023 10:16,21-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
33047fa8-f284-41a5-ac23-aae4ba26e2ef,Inbound,Returns,Fraudulent User,,fc9a1dca-54e7-43d6-86de-52e0020a67a3,,21/08/2023 13:47,21/08/2023 13:52,21-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e16b0200-97d5-4f79-97ef-e2d33c48b15f,Email,Order Related,Delayed,Your business totally depends on delivery so please on time delivery ,51de71b9-2897-4fa7-96bd-cb4596350f0f,,21/08/2023 17:04,21/08/2023 19:17,21-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,1
aea48722-3ea3-4be7-b15d-2502a6f865fb,Outcall,Feedback,UnProfessional Behaviour,Very good ,b00e9244-57be-4e64-9215-43dc214cd762,,21/08/2023 22:48,21/08/2023 23:10,21-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
3dbb199e-4a7b-4c3f-974c-eb10fdcfb64f,Outcall,Order Related,Order status enquiry,Mera order time pe update nahi   hai or aaj ka dilevery date hai or fir bhi koi update nahi aa raha hai agar aaj   hota hai to order cancel karna padega very slow dilevery Shopzilla very fake application not dileverd order timeli ????,a43d75d1-01b3-4aa0-91d1-3ed5f605dff7,12/08/2023 18:15,21/08/2023 07:37,21/08/2023 07:42,21-Aug-23,GULABPURA,Home Appliences,39999,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,1
71bc111a-14d5-40cf-a1aa-4baadc3ce923,Inbound,Order Related,Seller Cancelled Order,,678591a9-911e-49ef-bcb9-a2791228ac8d,,21/08/2023 08:04,21/08/2023 08:07,21-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
dd0566c8-9570-48df-9899-1f00be3eff62,Outcall,Order Related,Order status enquiry,,1c21ac45-0c12-4412-a5a4-40a7f7568a4f,,21/08/2023 09:04,21/08/2023 09:12,21-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,4
10c41ee8-e8af-4919-be3e-e347f7f1208f,Outcall,Returns,Reverse Pickup Enquiry,,2fd038dd-1662-43b3-ac58-45ed2761f164,06/08/2023 20:50,21/08/2023 11:13,21/08/2023 21:07,21-Aug-23,MALDA,LifeStyle,185,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ae38a87c-8157-4b68-b3c0-edc3aed18951,Outcall,Returns,Return request,,8d85243e-f0cb-40db-aa70-004037549daf,,21/08/2023 21:05,21/08/2023 21:11,21-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
41449545-6712-49a8-a84c-5cc1e842eb83,Inbound,Returns,Reverse Pickup Enquiry,,a4932f54-164b-42d1-8241-e0bb860b1501,01/08/2023 12:38,21/08/2023 19:31,21/08/2023 19:36,21-Aug-23,QADIAN,Electronics,578,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
f072c201-f893-43f7-b082-bd831a80a52f,Inbound,Order Related,Delayed,,af7c26b3-f7ae-427e-b1d0-8d3adf3256a3,,21/08/2023 14:07,21/08/2023 14:14,21-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
3f760ab7-88ca-492a-81bb-eb46486732ec,Outcall,Returns,Return request,Good Shopzilla ,1601bfce-d31c-496c-88c5-59da8af83810,08/08/2023 08:24,21/08/2023 11:58,21/08/2023 12:07,21-Aug-23,KANPUR,Electronics,569,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
6c7dc20b-6f06-4fa7-96d8-8c0b7f874ad4,Inbound,Order Related,Delayed,Okay ,d13096fa-1a73-4d71-9018-6bc14268a738,,21/08/2023 10:06,21/08/2023 10:09,21-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
097c4a1c-9b45-42dc-befe-c8d1d120aab0,Outcall,Offers & Cashback,Other Cashback,Extremely poor Customer service and complete lack of ownership wanting to pass the buck in an issue which should have been an open and shut case as Shopzilla was displaying incorrect information ,a416c97b-47bc-4c37-b25d-166f6f511628,,21/08/2023 18:11,21/08/2023 18:36,21-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0f23cd9c-ba61-4a2c-a913-694ee5a01b3b,Outcall,Returns,Wrong,,32858636-2487-4e23-997a-8b44095c70a5,,21/08/2023 16:36,21/08/2023 16:49,21-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
1ffb2634-3d40-4942-ba86-c2abab6471fa,Inbound,Refund Related,Refund Related Issues,Excellent ,648b8397-1b97-4a38-8bb8-72b12389cfbf,,21/08/2023 18:59,21/08/2023 19:00,21-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
b2398f30-b250-4a42-b905-0778bff6ab58,Inbound,Returns,Reverse Pickup Enquiry,,5c21c3dc-a936-4a06-8887-49d06562e956,,21/08/2023 11:48,21/08/2023 12:15,21-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
14ac716e-a055-4a5f-b6d7-d30a728572dc,Inbound,Returns,Service Centres Related,Very good????,85f917fe-5370-42c7-9612-25efc0e61b3b,,21/08/2023 07:34,21/08/2023 07:37,21-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
7a99f171-8d70-4737-824c-224d8979bb0f,Inbound,Order Related,Installation/demo,,d962b910-b78a-4384-aeec-c7c3aa47322e,,21/08/2023 14:03,21/08/2023 14:28,21-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
c854f78e-f49e-4d7f-b157-92a1af850efd,Inbound,Returns,Wrong,,13f6d9b4-13dc-492c-8392-22a4b88aa0ca,,21/08/2023 11:48,21/08/2023 12:00,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
8cc9755e-5c42-46c9-ace3-19bd71dc9765,Inbound,Order Related,Invoice request,,85f072cc-704e-468a-bd66-9c5debdf58a5,,21/08/2023 08:30,21/08/2023 08:34,21-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dc194b8d-e4e9-4a7a-a9e9-282882384dfd,Email,Returns,Service Centres Related,,5c25b56e-38a6-4e60-ad90-f82c3ff523eb,,21/08/2023 16:35,21/08/2023 18:37,21-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
b9a8d0ca-180b-4bae-8879-eefd2894614f,Email,Returns,Reverse Pickup Enquiry,,112c51b2-55c4-4497-ba25-3fff7542622c,,21/08/2023 17:44,21/08/2023 18:03,21-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
d58bda95-6c26-4ed3-a02b-8b2358688966,Email,Order Related,Delayed,,cd3ceb8f-7916-42fe-b8f5-6a5a9fdf5def,07/08/2023 17:39,21/08/2023 16:38,21/08/2023 16:40,21-Aug-23,INDORE,Mobile,15999,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
55073c1f-6d65-4215-aca0-e81e20b59289,Email,Returns,Reverse Pickup Enquiry,,4965668a-6eff-4b03-8570-14fb2c387248,02/08/2023 11:29,21/08/2023 12:06,21/08/2023 13:06,21-Aug-23,LUCKNOW,LifeStyle,738,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
aa564814-9263-4648-970f-72b3bfd0de6b,Email,Order Related,Delayed,,bec564ab-8afc-4e26-b2e1-1c444788aa49,,20/08/2023 21:55,21/08/2023 02:44,21-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1267977c-461b-4c49-b94c-b9012ab97c87,Outcall,Refund Related,Refund Related Issues,,40d73f7a-a163-45cc-bd68-f5adfb7d6b85,,21/08/2023 11:58,21/08/2023 22:09,21-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
177ad04b-f819-42a8-8ce9-9eebd64797ab,Inbound,Product Queries,Product Specific Information,,97991c73-5298-45c0-aedc-768ac0dd2802,,21/08/2023 21:10,21/08/2023 21:14,21-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d9e628ec-88cd-4824-9f9b-596769f24424,Inbound,Order Related,Delayed,,3a140ee6-fef5-4107-ad15-24e3b50656c6,06/08/2023 22:41,21/08/2023 20:43,21/08/2023 20:44,21-Aug-23,GUWAHATI,Books & General merchandise,282,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3114d038-0658-4a68-af89-733216da9f62,Outcall,Returns,Reverse Pickup Enquiry,Good,27a2be7b-3ebd-4db9-a480-b41d6aad0ac6,,21/08/2023 08:48,21/08/2023 08:50,21-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
24bb0a6b-9ce3-43c7-bb97-fa8ad1241f4d,Outcall,Product Queries,Product Specific Information,,2ff6b338-283e-4b8e-9341-9bd19580f0c2,,21/08/2023 11:10,21/08/2023 12:56,21-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2ba1790b-7375-47dd-bd4d-9d593f635d42,Inbound,Returns,Fraudulent User,,896041f4-5df0-4f97-9b36-2a28bfacf135,,20/08/2023 17:35,21/08/2023 14:49,21-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
959036b4-e2fb-4627-a1ce-f730d5b133c1,Inbound,Returns,Reverse Pickup Enquiry,,201f8515-6543-4726-a018-8dc8e8923018,,21/08/2023 21:39,21/08/2023 21:44,21-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
577db359-3c6b-421b-87c5-f378dc9a10a2,Inbound,Product Queries,Product Specific Information,,8c73ac1e-7f11-4c52-a239-f6f1cd422025,,21/08/2023 22:07,21/08/2023 22:09,21-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
90c9b63f-4f47-473c-899a-527e8a8c448e,Inbound,Returns,Fraudulent User,,85c7d5af-fe5a-45d9-a9c4-abfd07b3a8cf,,21/08/2023 10:21,21/08/2023 10:24,21-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
de96c0d0-1b8b-439d-8e7a-6bbb8d580e33,Outcall,Returns,Self-Help,,67ccbe87-8824-4198-92cb-5eb3ea14de79,,20/08/2023 22:05,21/08/2023 15:06,21-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,1
552e3e81-dd35-447d-8b92-5e5a92af620f,Email,Order Related,Delayed,Good ??,4f4deba6-3ada-4993-bc21-21e6d0cca570,,21/08/2023 09:04,21/08/2023 09:48,21-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e7b8eb8f-a349-4948-866f-d193871651d2,Outcall,Returns,Reverse Pickup Enquiry,,fd2bdaf1-1550-4d3d-bd20-c52495f927a2,,21/08/2023 16:49,21/08/2023 17:01,21-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
40bb1e3e-6277-401c-a6cf-8a36afb02cf1,Outcall,Returns,Wrong,Very good conversation,f15733f3-1e0f-46e3-978d-e8c35685366b,,21/08/2023 16:59,21/08/2023 17:01,21-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
07bd3c34-1af4-4ec5-b572-77667fb7c3f0,Inbound,Order Related,Delayed,Good work ,5eae23c2-5f2f-4005-885d-1e0a566d9841,08/08/2023 23:07,21/08/2023 10:29,21/08/2023 10:32,21-Aug-23,SHIRWAL,Home Appliences,1374,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
016a1a38-89c4-438e-b43a-4e72f6b5e4d7,Email,Returns,Reverse Pickup Enquiry,Can't resolve my issue. Worst experience ever ,57cc4b86-6c30-4bf6-8568-efdff8a829d1,,21/08/2023 18:03,21/08/2023 21:57,21-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
83e083b8-901b-4e94-bf81-ce1cee73ac23,Outcall,Returns,Reverse Pickup Enquiry,Thanks you ,3d3d9bb9-257f-4142-ab62-7003c119b3aa,,21/08/2023 15:58,21/08/2023 15:59,21-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
f4da719c-ac34-494b-a2a9-59733873220e,Outcall,Returns,Return request,it should not be,81ecd3a1-fe5c-42ac-ae78-b49f87fcc3d0,,21/08/2023 18:49,21/08/2023 18:51,21-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
55b50536-c173-46d9-907a-324f59d3c6c5,Inbound,Refund Related,Refund Enquiry,,6c1af54a-eecd-43f7-aa19-c99401f251e9,,21/08/2023 21:52,21/08/2023 21:53,21-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d9c32811-af8b-4d00-8307-ae199ddb9058,Inbound,Refund Related,Refund Enquiry,,380e1764-2cc4-4971-bc58-55d6386ef67f,12/08/2023 13:26,19/08/2023 14:43,21/08/2023 14:37,21-Aug-23,NALLASOPARA,LifeStyle,585,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
8664eea0-af08-4659-b5de-031d843bb148,Inbound,Order Related,Invoice request,,463b0e7d-2960-47d6-a443-97cb08071df6,,21/08/2023 09:49,21/08/2023 09:51,21-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
0f95e2e7-70f5-44d6-a1eb-634db5cac3ad,Inbound,Product Queries,Product Specific Information,,d6697923-3ef3-4d3d-b2b8-f57ff89348de,,21/08/2023 11:35,21/08/2023 11:38,21-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
61b88882-4bae-4937-bb56-922842ea00d2,Outcall,Order Related,Installation/demo,  sir (customer care executive) was very lenient and kind person.,1812c59b-d04d-452a-aed7-019dc66b39b8,,21/08/2023 15:12,21/08/2023 16:45,21-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
3a4277fd-f84a-4d81-b75d-7b955e194f17,Email,Order Related,Delayed,Good,ad35b96e-01f2-4bac-84b8-35ae227622cc,15/08/2023 21:24,21/08/2023 08:38,21/08/2023 08:40,21-Aug-23,YAMUNANAGAR,Mobile,9039,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
59710b4f-6504-43e1-a0bb-60c6d6a8de11,Inbound,Returns,Wrong,,c8878601-1a08-4d5e-bc32-14047dad749c,,21/08/2023 15:21,21/08/2023 15:24,21-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
4729d5a0-602e-4b25-a4cd-d2d4e67c3171,Inbound,Order Related,Order status enquiry,,10bdfeb6-e9a9-4b96-8396-8d20c8fe039a,,21/08/2023 18:36,21/08/2023 19:28,21-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
d3415372-67eb-4027-bbc0-881325676244,Outcall,Product Queries,Product Specific Information,.....,f2b7088f-e34f-446b-b228-42393bfea658,,20/08/2023 18:41,21/08/2023 15:56,21-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
94f0044c-4afc-4567-86b7-ecc5e804b853,Inbound,Refund Related,Refund Enquiry,None,a9d9e3a3-766f-4e86-a1a3-4196d0bea72d,,21/08/2023 15:08,21/08/2023 15:13,21-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
7e267db7-9865-4607-9bd9-ae3dd45f93d1,Outcall,Order Related,Delayed,,fb4ae9ef-bd77-4ed9-a23d-28ab414543a0,,21/08/2023 17:03,21/08/2023 17:05,21-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
da9a5c56-c1fb-45bd-bf93-dadec5ecec37,Outcall,Returns,Reverse Pickup Enquiry,,bc59cdbe-7dc8-434e-9b95-cde6d72a988e,,21/08/2023 19:44,21/08/2023 19:45,21-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
42b09448-6f33-4275-8253-b4c37b9af330,Inbound,Order Related,Delayed,,81b839fd-3b19-4120-9084-00e2c2276228,17/08/2023 22:36,21/08/2023 14:38,21/08/2023 21:19,21-Aug-23,MUMBAI,Mobile,164999,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
86495a26-d271-4bf7-ba1c-86d9dd13aaec,Inbound,Returns,Fraudulent User,Good ,790f6327-8987-44e7-9710-9a64e5c5ceb7,,21/08/2023 04:57,21/08/2023 05:06,21-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
d1aba770-fd32-4dd9-be7e-5cafb0afb63c,Email,Returns,Reverse Pickup Enquiry,I got good response by ??Madhukar katiyal ,b90fab05-aeef-4ab2-8a1b-7dbbe5f989a9,,21/08/2023 14:01,21/08/2023 14:03,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
81552206-0e3c-4906-acb1-a569e04586d0,Outcall,Cancellation,Not Needed,,168f6b59-c015-4a7a-8de4-1339922b92da,,21/08/2023 17:21,21/08/2023 17:22,21-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
31a971ef-3665-403c-9ba9-feb40ab089ba,Inbound,Returns,Technician Visit,,29d3d861-49f4-4273-8693-2d05a5b6dee9,,21/08/2023 21:11,21/08/2023 21:13,21-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
4016790e-8460-46be-8bb6-686dee09178b,Inbound,Refund Related,Refund Enquiry,Mind blowing ??,33a940f7-913b-4e9a-a84f-4ff95ca87ded,13/08/2023 17:50,21/08/2023 13:10,21/08/2023 13:16,21-Aug-23,KATHGODAM,LifeStyle,499,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
82d15c3f-30d0-4457-a1ee-e9178a8523a4,Inbound,Returns,Fraudulent User,,4d1717bc-b9d0-4ffa-84c4-43f0f29a04a8,,20/08/2023 20:42,21/08/2023 19:55,21-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
09886038-3d7e-416a-a31f-dcf622d70d17,Inbound,Returns,Return request,Thank you so much sir ..for understanding my issue..??,59f7180d-ebf5-4a34-ba2a-97faf2f45713,,21/08/2023 02:40,21/08/2023 02:46,21-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
f38f8369-c813-43b9-adfa-0feb19a1fb78,Inbound,Payments related,Online Payment Issues,Good job,48acfca0-c753-40a4-828b-ec1a4beed652,,21/08/2023 11:05,21/08/2023 11:06,21-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
8e21bad4-2e74-4489-a3f7-412a1fa8807f,Inbound,Product Queries,Product Specific Information,Good service??,8dfc354e-c839-4d22-b5c6-86ccd356b08e,,19/08/2023 14:14,21/08/2023 12:47,21-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
41db6c63-4b22-4ef2-b8ff-c57303c7f3ff,Inbound,Returns,Return request,,48d499ae-4197-449c-a6a8-4e5708db437e,,20/08/2023 23:01,21/08/2023 00:55,21-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
01759985-8cc8-4b17-9961-298e6813973e,Inbound,Order Related,General Enquiry,,6d8bdced-ca61-4f6a-a23e-84a26ac221dc,,21/08/2023 12:44,21/08/2023 12:46,21-Aug-23,,,,,Bradley Lyons,Alexander Tanaka,Michael Lee,0-30,Evening,5
979c4dcd-2eae-4ef4-9863-d68f84379580,Inbound,Returns,Reverse Pickup Enquiry,,98a5d33c-0240-409d-93c9-01fb4103f739,,21/08/2023 14:51,21/08/2023 14:52,21-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
7caf1684-dba4-4a42-916a-8d7ae48b28b6,Outcall,Returns,Reverse Pickup Enquiry,,864b44f3-e9c4-45b6-99ff-e692a32df8c3,,21/08/2023 18:25,21/08/2023 18:28,21-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
b4b8e9d2-47de-45c2-a282-53d530e76bce,Outcall,Returns,Reverse Pickup Enquiry,,579b198a-cd75-43bb-b750-99a768bcffca,,21/08/2023 17:23,21/08/2023 17:29,21-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
cd26b488-8956-4cb5-afc3-f611f10d4ac4,Outcall,Returns,Reverse Pickup Enquiry,,a04430bb-69bf-4242-9db4-2e376e0d2982,04/08/2023 22:21,19/08/2023 12:33,21/08/2023 10:29,21-Aug-23,TANDA,LifeStyle,298,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
43d5f0d8-d925-4299-b87c-ad67b9e4847c,Inbound,Order Related,Invoice request,,619d2e8c-6d2a-443e-8862-e8f673fe8ae7,,21/08/2023 10:13,21/08/2023 10:20,21-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
b593df50-c0e0-40d4-bf59-e1f53a46ad00,Email,Feedback,UnProfessional Behaviour,,c0ecdf21-4833-4cb6-82e8-cf181526aa1b,,21/08/2023 19:00,21/08/2023 19:01,21-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
c4041602-4ab3-482c-ac77-cdcfdb21f68c,Outcall,Payments related,Payment related Queries,,c1d8e8bb-544b-4901-9e97-b46a408f8237,,21/08/2023 10:39,21/08/2023 10:47,21-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
820f6bbb-3100-4edf-b4dc-e6202c7a2a03,Inbound,Returns,Reverse Pickup Enquiry,Flirt with coustomer,e641a3d7-ea76-4b47-a05c-323bf550e287,10/08/2023 16:46,18/08/2023 10:41,21/08/2023 15:48,21-Aug-23,DIBRUGARH,Home,227,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
78461937-c303-4dbe-b1d4-1015a7ef8a00,Inbound,Cancellation,Not Needed,  speaking executive needed for clear explanation   know people's there is no option to choose Other,3d50e117-b484-4db2-91f2-273ea65ecaaa,,21/08/2023 15:01,21/08/2023 15:03,21-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
4d74fc2e-5159-4df8-858e-bcaeee257abc,Inbound,Returns,Reverse Pickup Enquiry,,afec795b-9311-427f-96d2-b176d7651dc8,,21/08/2023 10:08,21/08/2023 10:12,21-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b9f37c86-3fd0-4106-b6f2-26e34e86ae5b,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is bogus,57ceaef1-afb7-4b71-967c-500d04a809cf,,21/08/2023 13:50,21/08/2023 13:52,21-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d563392a-af34-4537-a6ca-095170135c2d,Outcall,Returns,Reverse Pickup Enquiry,No,0cef832e-24ba-4117-b541-f39618d19962,,21/08/2023 18:18,21/08/2023 18:19,21-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
a2cc6c43-4942-41f9-a1de-176a810c9d7c,Outcall,Returns,Return request,Costmor care is good,fe276261-1b6b-4032-aa58-67fdfb406133,,21/08/2023 19:10,21/08/2023 19:21,21-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7c40eb10-20ff-4ee0-9281-63ddcf823d8b,Inbound,Returns,Reverse Pickup Enquiry,If you dont provide any important information. Then its not buyers fault. Why should we bear the loss? ,f5e6b74f-8c34-45d8-a386-cd3b2b7c5ad3,17/08/2023 22:30,21/08/2023 11:42,21/08/2023 11:47,21-Aug-23,BANGALORE,Books & General merchandise,112,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
64b90f8e-8650-4488-bf18-e782678c1587,Inbound,Returns,Reverse Pickup Enquiry,,87ba64e5-305d-48d2-a69e-e8d3adcab245,,21/08/2023 10:26,21/08/2023 11:10,21-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
e562dabb-ceb4-4222-92bf-fe1bb5a935a8,Inbound,Order Related,Installation/demo,,262d3729-dcbc-4470-ad0a-4d6f10462694,,21/08/2023 00:19,21/08/2023 00:23,21-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
80f60f6d-94b1-495a-8d3d-21b28c40d5d3,Inbound,Order Related,Delayed,,aa260377-5386-4ce8-9de3-f683c0205704,07/08/2023 15:28,21/08/2023 21:19,21/08/2023 21:33,21-Aug-23,MANDVI,LifeStyle,949,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,1
6a23961a-1907-4ce6-bb78-1524c887c616,Inbound,Order Related,Order status enquiry,,34b8765b-7107-4f05-b1a1-48332e4fe15a,02/08/2023 22:58,21/08/2023 13:40,21/08/2023 14:20,21-Aug-23,WAI,Electronics,1299,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
144958bd-3d82-4b1b-ae12-fe58491105ef,Outcall,Returns,Reverse Pickup Enquiry,Good experience,fff46896-0394-4165-8ede-1d841ca427d0,31/07/2023 09:39,21/08/2023 12:17,21/08/2023 12:19,21-Aug-23,KOLLAM,Books & General merchandise,150,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
161e2794-66bf-4227-916e-7f89b6b49600,Inbound,Returns,Reverse Pickup Enquiry,,f5fd65fe-5c75-4205-851d-895ba541a8f4,10/08/2023 18:54,19/08/2023 18:50,21/08/2023 09:48,21-Aug-23,SHAJAPUR,Books & General merchandise,620,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,1
06ba1b52-c96e-4890-a137-88981b942289,Inbound,Returns,Reverse Pickup Enquiry,"Not issue with Shopzilla customer care,   is with your selling partner they are sending secondary item and without proper inspection of materials before sending... ",556c6d5e-c74c-4ec5-a940-793fd25ee853,,20/08/2023 10:48,21/08/2023 10:48,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
620edfbf-86f1-4930-86a9-af9fab3d207c,Outcall,Returns,Missing,,2ab88c6f-d9b8-435c-aa33-11728bd0073e,,21/08/2023 17:11,21/08/2023 17:11,21-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
e3b88018-2b8f-4de8-9df1-6595c58fc1e1,Email,Order Related,Delayed,,1c17ebfa-cfa9-400c-a810-2b4bfbd9e956,,21/08/2023 17:29,21/08/2023 17:30,21-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
35584ab9-407c-4817-8afa-49988920d9a7,Outcall,Cancellation,Not Needed,,78556e41-37c4-478d-8929-7d19413f5bf1,,21/08/2023 15:18,21/08/2023 15:20,21-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
3b480278-efb5-4173-b72c-9c1eac4dab02,Outcall,Returns,Service Centres Related,,cb6fdf01-f6c2-46f4-8478-ddb9275f247f,,21/08/2023 17:55,21/08/2023 17:58,21-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
40ef1ba7-7416-44fd-aaae-afc6c2eb58f4,Inbound,Shopzilla Related,Signup Issues,,664fcdcb-c9bd-442d-be07-b6e4987b9cd9,,21/08/2023 12:35,21/08/2023 12:39,21-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f5bc67fe-f48f-43bd-8b20-37be552603bf,Inbound,Returns,Return request,Good service ??,1c3d81ec-25a6-4477-8027-6ce45b4f4b22,,21/08/2023 01:10,21/08/2023 01:14,21-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
d18fc3a6-6d57-4fac-9525-4e4ebd6497aa,Inbound,Order Related,Invoice request,,99e1653f-36e0-4138-8302-5481bf867f1b,,21/08/2023 17:28,21/08/2023 17:30,21-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
45cd553e-f67c-4ae1-8006-d4f90999d597,Outcall,Order Related,Delayed,,8a37000f-f3bb-437b-ae59-b2f6d9abf479,11/08/2023 12:40,21/08/2023 14:24,21/08/2023 15:01,21-Aug-23,SASARA,Electronics,1474,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
65c56781-389c-4095-9cda-3260b21114ca,Inbound,Order Related,Order status enquiry,,cfd1ac4c-e7b8-47c7-8eee-0aba85c522d4,16/08/2023 11:47,21/08/2023 23:40,21/08/2023 23:42,21-Aug-23,DARBHANGA,Mobile,29999,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
7d58cd8b-5b2d-4f02-9d65-e1097d02dc5d,Outcall,Returns,Wrong,Thank you ??,eebb17a4-0db5-462a-83d5-bce7cee94eaf,,21/08/2023 00:05,21/08/2023 00:13,21-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bae00456-9c1d-485e-b99f-075c49a21c44,Inbound,Returns,Return request,,9b41cf17-b5ac-4f48-b5f3-6ac4f88ebfd2,,21/08/2023 13:29,21/08/2023 13:30,21-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
cecdff8a-7bda-4d87-8ad4-d32ab86c1dac,Outcall,Returns,Reverse Pickup Enquiry,,bb486140-f584-456f-bcc5-0bc35cbd9369,,21/08/2023 13:43,21/08/2023 13:46,21-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
5e6671a9-d869-4e36-9b1d-d461e2eee232,Inbound,Cancellation,Not Needed,,5a632bb4-ae0a-4085-999e-0225f36b65cf,,21/08/2023 15:41,21/08/2023 15:44,21-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
66c43a10-6556-41bd-b989-b3dbd08d30da,Outcall,Order Related,Order status enquiry,,81bee1f7-d13f-4acf-b595-cc5fd20e48a1,,21/08/2023 19:42,21/08/2023 19:44,21-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
49fa2de7-2557-4ce6-821a-ccb9bc4031f9,Inbound,Refund Related,Refund Related Issues,,5a849b1a-4ac6-4e98-9af0-b440f2601933,,21/08/2023 12:36,21/08/2023 12:36,21-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4352ca93-64e4-4bea-91f3-92a35d2a9340,Inbound,Returns,Missing,Good customer service,d7ad86cc-62e4-437b-9dac-2286ae4a0a90,,21/08/2023 19:08,21/08/2023 19:15,21-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
29bf788f-e9e0-4465-b9ad-7f0b897136de,Inbound,Returns,Reverse Pickup Enquiry,,b4858496-f29f-4eba-9007-cd6abc4bcf26,,21/08/2023 13:14,21/08/2023 13:18,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
b05f4110-080a-4c9d-aaaa-aa8a58726e56,Outcall,Returns,Reverse Pickup Enquiry,,879446e0-15d0-4af1-b6d7-fe6320bb4e11,,21/08/2023 20:52,21/08/2023 21:15,21-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8696ce8f-6c96-4142-919c-42442afb0b24,Inbound,Returns,Reverse Pickup Enquiry,Everyone talks very nicely,d52df807-b30d-4311-bad9-0cd54caab307,,21/08/2023 10:10,21/08/2023 10:15,21-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
fef0b062-6176-4e8e-9f24-7848cbdd5570,Outcall,Returns,Reverse Pickup Enquiry,Customer executive is very humble helping me and resolve my problem. He is nice guy. ,371cf34e-149c-4439-84a8-15ca6ded88ab,,21/08/2023 16:09,21/08/2023 16:11,21-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
c5f7cca0-2286-4203-8b8a-1e8c5bac5a43,Inbound,Payments related,Billing Related,,c577d034-4274-461a-b532-8e41c83158f6,,21/08/2023 18:58,21/08/2023 19:01,21-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
987d6817-84ab-4233-8cd7-0b195d0e729d,Inbound,Shopzilla Related,Signup Issues,,42afe3a2-80bc-4a62-adc3-7a2b230c519e,,21/08/2023 00:50,21/08/2023 00:53,21-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
b9383b52-c3d4-4a55-a8f5-6b3a0b718c4b,Outcall,Returns,Reverse Pickup Enquiry,,2c8a9838-22d1-4540-b778-debc648e8e53,,21/08/2023 09:07,21/08/2023 09:08,21-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
f36ab96c-3636-44d7-80f2-ada3cee27625,Outcall,Returns,Fraudulent User,,1dca3388-8f22-4f77-bf9e-e23f7dc80300,,21/08/2023 12:36,21/08/2023 12:38,21-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
0850af03-da27-43bc-804f-c738657a1e01,Inbound,Returns,Reverse Pickup Enquiry,,b204363b-e150-4177-a1e3-374ba49a0b5f,,21/08/2023 15:29,21/08/2023 15:30,21-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,4
edd7d5ee-bacd-4323-84c6-8898c5545521,Inbound,Order Related,Delayed,,56de0ebe-5da1-4598-943d-8b27393595aa,,21/08/2023 21:55,21/08/2023 22:11,21-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
a23b154f-933c-4598-a62d-da66bbc08a79,Outcall,Returns,Service Centres Related,,dfb6f2e3-7aa9-4fb5-b353-625fc075b3c7,,21/08/2023 20:49,21/08/2023 20:49,21-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
fbf35d23-a352-46ca-bbc1-a8b60d411fd8,Inbound,Returns,Return request,,f314c592-fcf4-4fa5-9b5b-1f862e328b05,,21/08/2023 21:59,21/08/2023 22:02,21-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
9b98a967-22cd-4e65-adb3-f4cb98d55fe3,Inbound,Refund Related,Refund Enquiry,Sometime went wrong ..with old customer My refund was so late,db5ff929-5dfe-4fb5-ac6c-c6e6be745ff8,,21/08/2023 18:35,21/08/2023 19:03,21-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,3
52b4b78a-42f5-429b-aa09-83c83a1defd4,Inbound,Order Related,Invoice request,Please update invoice copy in order sanction in Proper format,6e1bf593-3928-4633-8366-d5f7f909e015,,21/08/2023 11:52,21/08/2023 11:54,21-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
4ce74334-5949-4be3-9acc-def941f0cb5e,Inbound,Feedback,UnProfessional Behaviour,,2985ca11-511e-46d7-ac1f-eac405061354,,21/08/2023 18:27,21/08/2023 18:28,21-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
794bd409-b1e6-4d46-8da7-1dd5bce1cd30,Inbound,Refund Related,Refund Enquiry,,e32d7e73-18f7-4600-bf56-99ec4f90a918,,21/08/2023 12:38,21/08/2023 12:38,21-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
3fd9c513-7eab-4c39-ad60-704b1a0c505c,Inbound,Returns,Fraudulent User,Very good??,33106f9c-01b4-423a-a8ee-a4e424860f0e,,21/08/2023 21:19,21/08/2023 21:22,21-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
bc7808e3-3513-4e2e-afb7-8b0fe757f8ff,Inbound,Cancellation,Not Needed,,7ec4ad49-9a13-40ce-958e-77c1f944dc2d,14/08/2023 18:56,21/08/2023 11:58,21/08/2023 18:47,21-Aug-23,CHINSURAH,Books & General merchandise,261,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
42753e54-7d7d-43c9-9747-c27ed661d53d,Inbound,Returns,Return request,????,4c650e4c-8e2e-487c-9613-6f9ee3434722,17/08/2023 13:50,21/08/2023 11:38,21/08/2023 11:40,21-Aug-23,UDAIPUR,Electronics,1999,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
13966102-8ea6-466b-9353-4a939d51374c,Email,Returns,Fraudulent User,Thanks,6f79c025-fbc2-4101-8b88-d200b06aee48,15/08/2023 20:55,21/08/2023 09:13,21/08/2023 09:22,21-Aug-23,PATNA,LifeStyle,359,,Charlotte Jacobs,Madison Kim,Michael Lee,31-60,Evening,4
4b7fe457-771a-4a7f-b1a2-fda7cba03ddc,Inbound,Payments related,Online Payment Issues,,93d9d1bc-72e8-492d-936b-5e75bb71cca5,,21/08/2023 09:39,21/08/2023 09:54,21-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
0c69c255-f2ab-4532-a53a-b141e5a277a9,Inbound,Feedback,UnProfessional Behaviour,,aa0a562b-7555-4e07-86d5-3dd594ca8f50,11/08/2023 18:14,21/08/2023 14:46,21/08/2023 15:03,21-Aug-23,JAGTIAL,Books & General merchandise,380,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,4
58b385ff-91b0-4038-a491-8ff95066a040,Outcall,Returns,Fraudulent User,,bb741814-fb69-4c5b-a104-10cbc313d23b,,21/08/2023 22:34,21/08/2023 23:21,21-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
396df69e-27a3-41ef-977c-df505c8c4c4c,Outcall,Returns,Reverse Pickup Enquiry,Customer care supporr team isn't suporting,eb12d093-a97b-444f-b4ea-35f85bb832ed,,21/08/2023 18:35,21/08/2023 19:27,21-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e09928a0-958f-4537-afe8-c250a03feaeb,Inbound,Returns,Service Centres Related,,090a1e07-b759-460e-aaf5-d2b4a7d3559d,,21/08/2023 18:35,21/08/2023 18:38,21-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
e0ba02d2-760f-4182-bb04-5747b193474b,Inbound,Product Queries,Product Specific Information,  support executives are very good service I like it ,03067512-fcb4-4d95-ba4c-2b2b9e3cb197,,21/08/2023 22:15,21/08/2023 22:25,21-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
d0d37d57-d675-4317-886f-275cbe8f86ae,Inbound,Offers & Cashback,Other Cashback,,a004f38b-cca3-48ab-9db9-3b32214d7f22,18/08/2023 23:31,21/08/2023 10:54,21/08/2023 17:43,21-Aug-23,,GiftCard,980,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
19fb2d26-b8b6-4863-b7c5-473071c42123,Inbound,Returns,Reverse Pickup Enquiry,,0b402877-43bd-434c-bf0e-e403eaeb6992,,21/08/2023 06:54,21/08/2023 06:57,21-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
9fa0d949-7378-45e3-946b-a07bdf0e99c4,Inbound,Returns,Reverse Pickup Enquiry,?????? ?????? ?????? ??? ?? ?? ??? ???? ????? ,d4559636-2bb7-4e41-89b3-5acb008cd6a1,,21/08/2023 15:03,21/08/2023 19:25,21-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
81252fab-a4f4-4aa3-b17f-1587f02ca7dc,Outcall,Returns,Reverse Pickup Enquiry,,e9d8c604-1f4b-4182-a17b-0aece3cae3a2,,21/08/2023 15:56,21/08/2023 16:00,21-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
67434d52-2828-49a5-9fce-83440eba77b0,Inbound,Returns,Return request,,dd3234e4-f870-48e0-9f42-6c603884f25b,,21/08/2023 10:47,21/08/2023 11:04,21-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e2f3863a-855b-49a7-bdf0-759817d931b2,Inbound,Order Related,Invoice request,,489a7e95-b97b-470c-9a26-0748914b01c2,,21/08/2023 12:41,21/08/2023 12:43,21-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
03c1e12d-2d39-419c-9f7d-88916bc8b049,Outcall,Returns,Reverse Pickup Enquiry,,a81c276c-0451-4d0e-b5e5-50f4fd726d27,,20/08/2023 12:58,21/08/2023 07:58,21-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
3d513a8b-5700-4a1c-9d32-3062249fef7d,Inbound,Payments related,Online Payment Issues,Na,8549ffc0-0d2e-4c11-865f-c1c617a27386,,21/08/2023 00:30,21/08/2023 00:34,21-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
ac317e13-d375-4ad0-bc44-7be63ab8690f,Inbound,Order Related,Customer Requested Modifications,Good ??,46b12b15-5808-450b-befb-d883034e0adb,,21/08/2023 16:09,21/08/2023 16:11,21-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d387dd55-6b63-46a5-b103-9a88199da1a1,Inbound,Returns,Reverse Pickup Enquiry,,a016ecc1-2b45-4462-91c3-fb48e7a0fedc,,21/08/2023 18:59,21/08/2023 19:31,21-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
bf0b28ec-2874-4846-8bba-aea6e48f8e81,Inbound,Returns,Reverse Pickup Enquiry,Very good ????,f86776d6-aab1-42f8-83e8-855967758de8,,21/08/2023 19:24,21/08/2023 19:32,21-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
47880b7b-4b09-4fe3-bd66-7cd173249bb2,Inbound,Returns,Reverse Pickup Enquiry,  must be updated with more option like report item missing etc.,376ae42c-4b5d-48ae-9176-d2419f8d88fa,,21/08/2023 11:06,21/08/2023 11:06,21-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
7b1ad33b-9e10-4c7d-879c-02ef41c6ddf3,Inbound,Returns,Return request,Please ensure proper product before packaging.As it takes time  a long time to reach to the customer . Negetive consequences faced by the customer if the order not availed timely and accurately .,89c00c8e-68e2-4d6b-b26c-a8649fff021e,,21/08/2023 13:28,21/08/2023 13:38,21-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
dcaf4753-8fd3-4c17-af49-807f1ef90230,Inbound,Order Related,Delayed,,c55e3464-95ef-4ffd-a141-236c747f8480,,21/08/2023 14:40,21/08/2023 14:44,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
4fef2fb1-13f6-407c-aaa4-afb1a678c037,Inbound,Returns,Reverse Pickup Enquiry,Great ????????,704c34f4-be6d-4efd-9176-5e17ccc0a923,,21/08/2023 22:08,21/08/2023 22:12,21-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
67987c5b-7193-4048-a3a4-e35d6bc8aa13,Inbound,Returns,Fraudulent User,One time solve the problemNice mam,0b88e980-d092-49ff-9044-b8a2749d8d2a,13/08/2023 10:23,21/08/2023 00:04,21/08/2023 00:05,21-Aug-23,NEW DELHI,LifeStyle,2599,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0c65de16-4b67-4fc5-88d5-d0eafd95192c,Inbound,Returns,Fraudulent User,Good ,75ba31d5-e3ab-418d-9f76-9da7efb04005,15/08/2023 10:58,19/08/2023 22:17,21/08/2023 19:42,21-Aug-23,VARANASI,Books & General merchandise,60,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,5
b3054f5c-21b7-4ce3-acc5-1ce6c9de9319,Inbound,Returns,Wrong,,fd8dc0aa-fed0-48f7-aefb-fcb620451a9d,,21/08/2023 10:00,21/08/2023 10:57,21-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
89f08bc2-7d43-4899-8d39-1ed74fc79665,Inbound,Cancellation,Not Needed,Our problem has been solved   ji good job,24cf5c44-43f1-4ef8-9fb6-5139754896e5,,21/08/2023 11:25,21/08/2023 11:42,21-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
df63a2b4-19d7-4b34-8388-c9551788de0b,Outcall,Feedback,UnProfessional Behaviour,,9b089c62-5779-41d5-8213-43adbea64297,,21/08/2023 12:55,21/08/2023 12:56,21-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9dc46888-aed8-4cbe-8866-7e118aafa945,Inbound,Returns,Return request,,c8994245-16d8-4402-a262-b49c7acc203c,,21/08/2023 12:21,21/08/2023 13:06,21-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
8cffb52c-77af-43c1-a6e2-53a89fc0b31b,Inbound,Feedback,UnProfessional Behaviour,Please  solve the problem about instalation earlier ,bb0090f0-3a8f-4f61-a56e-500c57e33784,,21/08/2023 12:25,21/08/2023 12:51,21-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
8a49a8c3-494f-4be9-99a8-7c82f443330c,Inbound,Shopzilla Related,General Enquiry,,471ee28b-a708-48bb-a08a-0f45a4291ad5,,21/08/2023 14:05,21/08/2023 16:03,21-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
dfe20d7f-80af-4dff-9d5c-66fc721f0c0b,Inbound,Returns,Reverse Pickup Enquiry,,5d46164c-8b97-4661-b809-20b4cc762c6c,,21/08/2023 11:50,21/08/2023 11:55,21-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
56fc64b5-38f8-424b-ad3c-be7991b7c0e8,Inbound,Returns,Missing,,d4bb17f5-be42-49e2-8f22-45791ec17caa,,21/08/2023 10:05,21/08/2023 10:07,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5ce68610-3ef1-4016-97f3-706426e669cd,Inbound,Order Related,Order status enquiry,,9e9c5a44-2bfe-4a48-9512-2a0db432850c,,21/08/2023 13:51,21/08/2023 13:52,21-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5f996795-7450-4f4c-b74d-f474fd454a05,Email,Offers & Cashback,Other Cashback,Good ,f479ea92-1df9-4d43-b879-f3ccc863277f,,21/08/2023 15:07,21/08/2023 15:22,21-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
2005b7d7-0d7b-41d3-a38f-020466029f99,Inbound,Returns,Service Centres Related,,0566c8ba-8f00-43d3-b207-1078d73c75e6,,20/08/2023 16:47,21/08/2023 10:43,21-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,1
9ea0fb6a-c4bf-4b23-9f18-5621e051db70,Inbound,Returns,Reverse Pickup Enquiry,You are the worst shopping siteI will never shop anything with you and will suggest the same to all my contact ,fc7fcc25-1fb0-4513-803b-a1863781132f,,20/08/2023 22:15,21/08/2023 21:16,21-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
546a188e-f975-4208-9978-e5433e34ef11,Outcall,Refund Related,Refund Enquiry,,c035fdb4-8670-42c4-ac6c-d77e5b698683,,21/08/2023 16:53,21/08/2023 17:05,21-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
4ac3b56d-bba4-469f-8a7b-a75d4c07e27f,Inbound,Returns,Reverse Pickup Enquiry,Helpful Service & Support ,fe24aa7e-ced4-4b7d-aeb6-3409b266b464,,21/08/2023 21:09,21/08/2023 21:10,21-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
cdf43a01-7b7e-47c5-89d6-4a15714fe99a,Inbound,Payments related,Online Payment Issues,Good experience ,b3cc5581-f4fa-45e4-8da2-57a1a72c73cb,,21/08/2023 21:57,21/08/2023 22:03,21-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d0c2129a-f8e5-4bba-a7d8-0168953abd34,Inbound,Order Related,Delayed,,bf828bda-29bf-498c-bf1c-be490d6685e8,,20/08/2023 20:53,21/08/2023 08:55,21-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
202372f4-83da-46f0-b105-333f0d093305,Inbound,Returns,Return request,,12bc168b-7fdd-436f-a3cc-5cf4b283057e,,21/08/2023 01:06,21/08/2023 01:08,21-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
21cebd9b-a92f-4da5-baed-85ff00a05bf0,Inbound,Returns,Return request,,53dce48c-e51c-44e8-a473-d636a138d989,,21/08/2023 11:15,21/08/2023 11:49,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
69076f98-6cef-4425-928e-77376ec03037,Outcall,Product Queries,Product Specific Information,,45cbd411-dfb2-49bd-b989-a3843b7a7506,,21/08/2023 22:52,21/08/2023 23:06,21-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
9070f2f8-9274-4592-b79b-119f6c563328,Inbound,Payments related,Wallet related,He disconnected the call and never called back and my resolution is still pending ,d91650ab-a812-46bb-a163-95d610dda902,,21/08/2023 08:38,21/08/2023 08:39,21-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
78334902-a2dc-42d7-b737-f6e1a20d0159,Outcall,Refund Related,Refund Enquiry,Mostly like,32a4238a-9f7e-4d2b-8caa-b5826460374f,,21/08/2023 08:26,21/08/2023 08:27,21-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
d7f441de-636b-44e6-8254-e27ce591bd65,Inbound,Product Queries,Product Specific Information,Very nice,859a2da8-5798-488e-aa90-02ad6276662f,,21/08/2023 23:01,21/08/2023 23:03,21-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4b4f8607-fc33-43b3-8fbc-f59cc1561800,Email,Order Related,Delayed,,6cff8521-f4f2-4a39-b1b0-1fa303645bdf,08/08/2023 20:17,21/08/2023 18:31,21/08/2023 18:34,21-Aug-23,GOLLAPROLU,Electronics,58990,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
b4a719b8-0f66-4a21-a7e0-8b32cf9f534b,Inbound,Returns,Return request,...,920be4ff-a34c-4618-ac22-12f9a466953c,07/08/2023 17:05,21/08/2023 14:12,21/08/2023 14:15,21-Aug-23,KANPUR,Electronics,1152,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
afa4a93a-ca36-4f29-a547-9ac6b60b65a3,Outcall,Returns,Reverse Pickup Enquiry,,ede5173e-46e3-41e5-9e72-80e475559378,01/08/2023 13:40,21/08/2023 20:46,21/08/2023 20:56,21-Aug-23,HYDERABAD,Electronics,479,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
7090ef8c-272d-4302-ac3f-93fa42555e0f,Outcall,Returns,Reverse Pickup Enquiry,Nice,22c52dd5-2f9e-4893-9e08-e2b68d3926ef,,21/08/2023 16:26,21/08/2023 16:34,21-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
fb00b232-3e50-4e3e-9410-573e0b0707f9,Outcall,Returns,Reverse Pickup Enquiry,,2bcd553b-119b-40d8-b902-0947fc2a174b,11/08/2023 03:59,19/08/2023 20:04,21/08/2023 07:30,21-Aug-23,CUTTACK,Electronics,3999,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f83732a1-7438-494b-951d-e594015aa5f3,Inbound,Order Related,Delayed,,01d96d17-3e00-4631-95b1-f6ef5b26a9db,,21/08/2023 22:53,21/08/2023 22:55,21-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
f061df19-2006-4b48-afaa-7277546ff262,Inbound,Returns,Service Centres Related,Be strong and transparent ,c13cfa53-3143-478d-b1b6-acd00f5efb34,,21/08/2023 10:30,21/08/2023 10:48,21-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
285616b3-8aa1-4f8c-90cc-4ce949e0798f,Inbound,Refund Related,Refund Enquiry,I am happy ,a133bde8-d3f9-479e-b346-b5e00adb6144,,21/08/2023 06:02,21/08/2023 06:05,21-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
3ed876e0-6330-49e5-9c50-b06e394f0da0,Outcall,Order Related,Delayed,,2172889e-64ec-47d9-bfd8-f88c0916953e,,21/08/2023 12:12,21/08/2023 12:13,21-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
827ad285-6fa6-4b44-9b9d-525b32d152e7,Inbound,Refund Related,Refund Related Issues,,e732ff32-de6e-43df-9380-1bd963d1bf6d,,21/08/2023 14:57,21/08/2023 15:30,21-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
5d10e30e-35f0-4cc7-812d-e7f9367daead,Outcall,Returns,Return request,Bad service,edb24154-62f9-498b-97d4-d9d64528f0a3,11/08/2023 01:19,17/08/2023 20:56,21/08/2023 15:57,21-Aug-23,BUNDU,LifeStyle,482,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
178ae290-e045-4990-9107-542593765e81,Inbound,Returns,Reverse Pickup Enquiry,,d868143f-2028-4811-9438-afa135ce63cb,10/08/2023 18:40,19/08/2023 18:51,21/08/2023 12:50,21-Aug-23,HAJIPUR,Electronics,1099,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
15690d86-bd73-4d9d-be97-45740bb1349b,Outcall,Returns,Return request,,7db79e6b-2fed-4fbc-b6b0-ba37eb2eed1a,,21/08/2023 10:25,21/08/2023 10:31,21-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,4
d93e8ac2-5244-4025-91da-4f8016677ff6,Inbound,Returns,Wrong,,cdf5a591-c125-4fce-b8e4-3be8af3e6f14,,21/08/2023 14:05,21/08/2023 14:10,21-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
20e3687b-df0c-4ed3-bde7-34fac1eb3c0f,Inbound,Order Related,Seller Cancelled Order,,915fa91e-7108-4648-b64c-6621e5f29761,,21/08/2023 20:56,21/08/2023 21:01,21-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
9e524853-9131-4683-9135-99c8af9cab21,Outcall,Refund Related,Refund Related Issues,,220310d6-c3d7-471a-b5d8-edf3b613d315,31/07/2023 09:06,21/08/2023 08:27,21/08/2023 08:28,21-Aug-23,HATA,Books & General merchandise,485,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
cf9dd903-e734-4a35-806b-0578b30a7d00,Outcall,Product Queries,Product Specific Information,,8a236388-e217-4bc9-a36a-df893082eff7,,20/08/2023 21:11,21/08/2023 00:29,21-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f0da18f6-66e1-46ef-993c-88b8aeb16c94,Inbound,Payments related,Online Payment Issues,Return my refund as soon as possible. ,f1d411eb-d676-4d6c-950b-bf7ab64162a1,,21/08/2023 09:34,21/08/2023 11:31,21-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,3
4c3da44b-617b-400c-89f5-8977b0360586,Inbound,Order Related,Installation/demo,,24b28753-5f95-44b9-b801-59367016ca22,,21/08/2023 15:16,21/08/2023 15:22,21-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f16535d5-d198-479f-997d-d31d175fad3e,Outcall,Returns,Reverse Pickup Enquiry,Excellent ,1cb0a554-c136-4daa-a6d3-88ac2ecc365d,,21/08/2023 19:11,21/08/2023 19:14,21-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
93fc7037-7f47-43b3-b470-47a8370e84ef,Outcall,Returns,Fraudulent User,Good response and immediate action by the Shopzilla Executive.,8be145f9-a38e-4cc1-9add-fb19c0c0aa68,,21/08/2023 09:23,21/08/2023 09:48,21-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c792ff41-5870-41b8-a351-8535402e0ddf,Outcall,Returns,Return request,,331c6a8a-3ffe-4c62-8a22-dd76f7881696,,21/08/2023 19:30,21/08/2023 19:38,21-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
a1b04333-8132-477d-be87-2e384de747d5,Outcall,Order Related,Order status enquiry,,c05d2de6-a366-4082-8d66-582d433a0b77,,21/08/2023 17:28,21/08/2023 17:32,21-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
4b1170fd-7f96-4406-92f5-91d49cde660c,Inbound,Returns,Missing,????? ,7ebbf9bb-9584-4de1-869f-9a27fc4db825,,21/08/2023 22:34,21/08/2023 22:51,21-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
2acd5f6e-10aa-41ce-83d9-d669006d9a18,Outcall,Shopzilla Related,Shopzila Premium Related,No comments ,320f4ec1-bd5d-4c21-aa54-dfb225d1e586,,21/08/2023 16:48,21/08/2023 17:14,21-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,2
10cca8dc-a615-4a1b-a499-6afab14366b5,Inbound,Returns,Reverse Pickup Enquiry,Hhh,bbb143c0-a586-4ce9-b591-628e6d3488c5,,21/08/2023 18:01,21/08/2023 18:10,21-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2326ca7b-2216-42fe-8109-1e73422b7de0,Outcall,Order Related,Order status enquiry,Good,229898af-51e9-49fe-a1e9-e45d3d5d8e6d,,21/08/2023 20:02,21/08/2023 20:02,21-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
0ae4e64d-0cf0-4f39-bb7b-b2d55c83fd56,Inbound,Order Related,Order status enquiry,,047ff895-fd68-4cad-b2be-3ba84c648a23,16/08/2023 00:06,21/08/2023 21:24,21/08/2023 21:29,21-Aug-23,PUNE,Books & General merchandise,15699,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
70db09c4-f44c-4ed4-b7a7-267b65e8d585,Inbound,Returns,Reverse Pickup Enquiry,,d412c2ca-4133-4a31-9326-b89a24a7bd27,,21/08/2023 17:42,21/08/2023 17:45,21-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,3
4124ec9a-d398-45e3-8c6a-2e98210ebf67,Outcall,Returns,Reverse Pickup Enquiry,,1124996b-45d0-45ef-ada2-5e05e7ef0d6e,,21/08/2023 19:26,21/08/2023 19:27,21-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
116a468a-e703-4d99-84b7-9d9f373529ad,Inbound,Order Related,Invoice request,Thank you ??,2afbf613-93e1-4969-9dbf-951e3d1c36b1,,21/08/2023 08:06,21/08/2023 08:07,21-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a88c1a29-134b-4693-be79-aec5fd545794,Inbound,Returns,Return request,,c8b3af4d-b382-4ca0-a032-e6e390d0c721,,21/08/2023 12:32,21/08/2023 12:39,21-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e5faeb30-976c-4704-8e8b-2067cb81b04d,Inbound,Returns,Return request,The worst,b5a7efd0-5428-4b9d-a221-73e00f999201,,21/08/2023 13:56,21/08/2023 13:59,21-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,1
39ffed4b-dd22-42f4-9c93-3fbd0009dea4,Inbound,Returns,Missing,,9d4fd02b-3282-4dde-b5d4-b4e7f69154f6,01/08/2023 15:34,19/08/2023 11:57,21/08/2023 17:09,21-Aug-23,GORAKHPUR,Electronics,799,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
df7bebf1-5d3f-4e7f-8917-07b778f997df,Inbound,Refund Related,Refund Enquiry,,997fc0f2-5e6e-4f2f-bfb9-6255939f0389,,21/08/2023 11:13,21/08/2023 11:15,21-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
345a64d6-b030-4f2e-9fd1-433a04a44816,Inbound,Order Related,Customer Requested Modifications,The customer service was very well.... They are very supportive??,5376a218-14f8-4e6f-b130-77ae24081903,,21/08/2023 00:25,21/08/2023 00:35,21-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
d7520683-aa89-4c1c-83cb-e26b19cea79e,Inbound,Order Related,Installation/demo,,0be7eb1c-492c-452c-a4d2-6fde9dbad977,,21/08/2023 07:58,21/08/2023 08:00,21-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
090c8c2a-e58f-46ba-9519-101089b547e9,Outcall,Shopzilla Related,General Enquiry,,eff058e0-26df-4f52-b837-0ab1abccb331,,21/08/2023 17:09,21/08/2023 17:23,21-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a0a6e96b-ca0c-462b-a392-36422d59c9a6,Inbound,Cancellation,Not Needed,Make policy more flexibility. ,9e5c0cea-3802-4cf2-8646-4f306c9771f1,,21/08/2023 08:35,21/08/2023 18:27,21-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
5db5fb92-0c1c-4ce5-a0dd-b9f1609439c8,Email,Returns,Reverse Pickup Enquiry,,01201366-56fb-4a24-af1d-96cb1150947c,08/08/2023 22:22,21/08/2023 09:26,21/08/2023 09:33,21-Aug-23,KANPUR,Electronics,1299,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
39da215c-6987-4caf-b9bf-a7135e0689cc,Inbound,Returns,Reverse Pickup Enquiry,,7ed7d22f-1f1e-4255-9e0a-ef3938959050,,21/08/2023 10:35,21/08/2023 10:43,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
cdb5d483-f109-4fbd-a01d-52bbf561eaee,Inbound,Returns,Fraudulent User,,3e6ad590-1a6a-4ed3-bd44-08cb41a99b9d,,21/08/2023 12:17,21/08/2023 12:18,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
38f5c89d-5722-4af9-8b70-4b7c92e84667,Outcall,Returns,Reverse Pickup Enquiry,Customer care ka   Tarika bahut hi   tha,f1911e07-1996-49fe-9895-f624d2006090,,21/08/2023 17:13,21/08/2023 17:16,21-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
a3edb564-9872-42a6-950c-b8d5b905cf3f,Inbound,Order Related,Delayed,,c6453c14-aa17-459d-9643-aaad018000f9,07/08/2023 10:14,19/08/2023 10:27,21/08/2023 23:51,21-Aug-23,NEW DELHI,Home,824,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,4
d42a7c33-d4a8-4854-8c74-a54f55796428,Inbound,Returns,Return request,,588d9922-431f-4468-ba3e-9c766ffb2cf2,,21/08/2023 10:00,21/08/2023 10:20,21-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
38f93818-3ff3-45c3-abd0-2834f8ecf2be,Outcall,Returns,Reverse Pickup Enquiry,Please solved any problem in short days not longer.,3044dd55-cdc7-416f-b04d-4cff3b6af74a,,20/08/2023 21:24,21/08/2023 14:33,21-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
07225710-15d0-437d-b1a6-79f7762c508a,Outcall,Order Related,Customer Requested Modifications,,4cd97285-ac3b-447e-878c-6fd22647f340,,21/08/2023 15:50,21/08/2023 15:51,21-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
96c3e045-8dab-4abb-872c-cfcdb201f2dd,Inbound,Order Related,General Enquiry,Good,bd777f6e-0dee-4d8c-8342-53e2aaab04ba,,21/08/2023 20:11,21/08/2023 20:44,21-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
87d43e6d-11d1-4d2c-9431-3cc222a27994,Outcall,Shopzilla Related,General Enquiry,Very good ,1faad4f4-c40b-4ac9-a15d-69d8a973f991,,21/08/2023 22:59,21/08/2023 23:08,21-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,1
9e43d02b-d86c-4aca-89c9-e47b376256a9,Outcall,Payments related,Online Payment Issues,,42962949-87b9-43a4-b797-80520386b1d9,,21/08/2023 21:11,21/08/2023 22:38,21-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
f2d80a7b-14d7-4cda-bd71-17418b1fc81a,Outcall,Returns,Technician Visit,,41dc4f44-ea11-4c72-9815-cc1770d757e7,,21/08/2023 07:13,21/08/2023 07:18,21-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
552d23dd-b58b-4b79-a0ef-a4b75201fad5,Inbound,Product Queries,Product Specific Information,Very supportive service ,f45ae93c-855e-442b-8355-9f9218a04ab1,,21/08/2023 18:38,21/08/2023 18:40,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c0b844fd-343b-46e5-b6ef-8581eb293d28,Outcall,Product Queries,Product Specific Information,Pack in proper package ,fa9001ca-14f0-444a-9953-35c7d4129490,,21/08/2023 14:31,21/08/2023 14:34,21-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
b4c4de0a-fe3c-47f3-8d2f-944e2dd677c3,Inbound,Order Related,Installation/demo,,ff6fc85b-94d7-4251-b17b-7d3f8b2dd87b,,21/08/2023 14:36,21/08/2023 14:38,21-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,3
1c6a1643-f873-4124-8d71-5875d1e000c3,Outcall,Cancellation,Not Needed,,e5c6ff22-12fe-48d2-bc0b-e2fb1b9769af,,21/08/2023 18:19,21/08/2023 18:22,21-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
b28093d3-c918-4d16-b4cb-348ea820d5b4,Inbound,Order Related,Order status enquiry,Awesome ,333159cc-d101-4193-8fff-ff284053a2c3,,21/08/2023 09:42,21/08/2023 09:43,21-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b4a1bffe-7832-4018-8109-3b24a49a8b35,Inbound,Returns,Reverse Pickup Enquiry,,03ed37f4-1c43-41a1-b47b-5185634c7623,,21/08/2023 18:37,21/08/2023 18:42,21-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b5c1ecd7-545c-4263-8cb5-95abadc77bb2,Inbound,Returns,Reverse Pickup Enquiry,,b1aa0a0a-8330-4f4e-9186-8e3266bbbf05,25/07/2023 11:12,20/08/2023 12:31,21/08/2023 09:27,21-Aug-23,Baloda Bazar,LifeStyle,1709,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
3a3b866e-9b64-4b1e-825f-aa4e996d7464,Outcall,Returns,Reverse Pickup Enquiry,Good ,e3bf60a2-70a5-4fe1-92d1-8d8cc04fa05c,,21/08/2023 17:19,21/08/2023 17:20,21-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
37f4b245-ebd0-4c3d-bd6f-cb89011ea948,Inbound,Offers & Cashback,Other Cashback,,eedbf21d-20e5-4773-b40c-6e8314d37854,,21/08/2023 20:14,21/08/2023 21:51,21-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
24a779df-4155-45f5-99ce-b1fa47c856ee,Inbound,Cancellation,Not Needed,,3fd41c9d-9e32-4fce-a2f2-bc48238a55f1,16/08/2023 14:41,21/08/2023 15:20,21/08/2023 15:21,21-Aug-23,AHMED NAGAR,Electronics,1999,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
8efede6e-370e-4de4-a5a5-4c4c94869219,Outcall,Order Related,Order status enquiry,,e6a49a65-bd09-4920-8054-08c6dc2f3c1a,01/08/2023 19:28,21/08/2023 19:23,21/08/2023 19:52,21-Aug-23,ARRAH,LifeStyle,1299,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
a8efd5d1-cd42-40a6-9dd1-854773f5c21e,Outcall,Returns,Service Centres Related,,046d9cf9-2484-46e8-a916-8f7db91f61ac,,21/08/2023 14:28,21/08/2023 14:31,21-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
dd757ed7-c82a-4f3b-8876-f14a8071ab6e,Inbound,Returns,Return request,,2b3ba147-45e2-4a34-afaf-97abd607e7dd,,21/08/2023 21:48,21/08/2023 21:53,21-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
6c5945f8-ef43-428b-beb0-6c38a9fdef83,Inbound,Returns,Reverse Pickup Enquiry,,3c190256-f23e-442a-ae28-00edcf14e4bd,12/08/2023 16:08,21/08/2023 13:24,21/08/2023 13:27,21-Aug-23,DIBRUGARH,LifeStyle,699,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
1b206bc4-0da7-4086-a9dc-90a31b4a4450,Outcall,Order Related,Installation/demo,,2303d868-36b0-4824-ba2f-403580acccfb,,21/08/2023 14:39,21/08/2023 14:40,21-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
db66aa1e-cc38-4f6d-8220-dcf8ec7af825,Inbound,Order Related,Order status enquiry,??,ea182720-318b-4c68-9463-6228d879a21b,,21/08/2023 19:48,21/08/2023 19:52,21-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
d22484ae-179f-4ee4-9ddd-5d2a87fffdfa,Inbound,Returns,Exchange / Replacement,,ac43b1ba-83a6-424a-a7fe-2ee05e441896,03/08/2023 12:11,18/08/2023 06:43,21/08/2023 05:42,21-Aug-23,GHAZIABAD,Mobile,19999,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,1
4c1f9991-0d71-4237-bcef-e47de327d8c6,Outcall,Order Related,Order status enquiry,,54330796-92ea-4193-8390-8e949ecab8a7,17/08/2023 10:20,21/08/2023 16:41,21/08/2023 16:43,21-Aug-23,VARANASI,Mobile,9999,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
7c88dba5-6f97-4f41-b858-55d0bf4fb558,Inbound,Order Related,Invoice request,Nice work Shopzilla,b23f1ad2-74d3-4be3-8149-cd330f2b6b4e,,21/08/2023 20:35,21/08/2023 20:36,21-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
80da2ed1-abcb-45d7-a1c4-fa37af69e412,Outcall,Returns,Reverse Pickup Enquiry,,e14f736a-6911-45d7-a574-529e5d5e5bf2,,21/08/2023 20:54,21/08/2023 20:57,21-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
7a7c5d4c-822c-4201-b5fb-35b490ba8399,Outcall,Returns,Missing,,ac6dd9b6-7a04-4332-b612-cf2ccf473bc7,,21/08/2023 10:55,21/08/2023 10:56,21-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
6fc48bec-e205-4051-ac83-625bdd2e6069,Inbound,Returns,Reverse Pickup Enquiry,,803b6a0b-71b9-474d-918a-e60418f60028,,21/08/2023 11:42,21/08/2023 11:45,21-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
25724552-77d1-4790-bdc1-a14c26a598eb,Inbound,Returns,Service Centres Related,,397acb44-a0ef-453b-8ebe-3b26b45cd603,,21/08/2023 14:45,21/08/2023 14:49,21-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
c951470f-6b38-4e70-85b4-3b9f1e225c55,Inbound,Returns,Return request,,5486a163-adfe-4eea-9b87-441ba4e2c377,,21/08/2023 18:56,21/08/2023 18:58,21-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
46cfb4d2-0b8f-4b39-98af-ee76cd965235,Inbound,Returns,Reverse Pickup Enquiry,Kindly refund to our product ,2128b674-2fe6-46a6-853d-9c0a13ef93b2,,21/08/2023 20:31,21/08/2023 21:13,21-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
2d5a7304-d1ee-4c0c-9438-c0fbfa2287b7,Inbound,Returns,Service Center - Service Denial,,c7b863e9-69f3-46f2-b01c-6cda871d3cf1,,21/08/2023 08:40,21/08/2023 08:50,21-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
4334e951-4ebe-4819-9663-25fe1cd61192,Outcall,Feedback,UnProfessional Behaviour,Nice conversation ,f3023c29-cc49-4c70-bd53-73480f071d06,16/08/2023 12:43,21/08/2023 11:19,21/08/2023 11:22,21-Aug-23,MEERUT,Electronics,549,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
ea41cb9b-60d3-4d0d-a2ed-37d003c290bb,Inbound,Returns,Fraudulent User,,0ac4d5ab-19f2-4715-bb34-11f25f4dafbe,,21/08/2023 10:16,21/08/2023 10:20,21-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d72f9742-5aef-4863-8a8f-ed6e71fee359,Inbound,Returns,Reverse Pickup Enquiry,Thanks,29547fdb-c759-4742-84f0-4ac67adec031,,21/08/2023 12:34,21/08/2023 12:37,21-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
5c99cd9c-cd6e-4d23-821e-31ab1328fe98,Email,Returns,Reverse Pickup Enquiry,,ce691edc-e9ed-47df-803f-b6c9dda0fe97,09/08/2023 07:49,21/08/2023 07:26,21/08/2023 07:27,21-Aug-23,PATNA,Home,379,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
5d93ea39-a79b-4699-8602-771117083f1e,Inbound,Returns,Reverse Pickup Enquiry,,2f9288ec-d2b6-468c-8798-7999c7ca0bfc,,21/08/2023 10:46,21/08/2023 11:21,21-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
a7ff1c7b-382b-4183-9df9-cf96b689c54b,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved ,22019461-19c5-4fd5-9f6b-f591f797cebf,,21/08/2023 13:34,21/08/2023 13:48,21-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
eb38013f-797d-4adc-b61e-34254736859e,Inbound,Returns,Reverse Pickup Enquiry,,7a808919-d9f9-40e2-ba37-cc5d049b6488,,21/08/2023 19:57,21/08/2023 20:12,21-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
7d2508e9-55c2-48e3-beeb-8a52226a9ef0,Outcall,Returns,Reverse Pickup Enquiry,,e36c906d-477f-4b99-a65c-744aa332f542,,21/08/2023 09:44,21/08/2023 18:22,21-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
2ec23dc6-d547-491d-8f44-13fa44b6e2e2,Inbound,Order Related,Installation/demo,,82d0c782-ece1-49d5-ac02-ede516737e13,,21/08/2023 19:39,21/08/2023 19:58,21-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
13d84d92-9bfb-4538-9cc1-dbcd0bc2e734,Outcall,Returns,Reverse Pickup Enquiry,,59b9331b-8371-4bfe-88ee-766e18bcd5bb,,21/08/2023 22:33,21/08/2023 22:38,21-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
0b36f430-095a-4ad7-8d04-520e38e7a711,Inbound,Payments related,Online Payment Issues,,9d9227a9-7f49-44e9-bf2f-c6193cb897fe,,21/08/2023 08:50,21/08/2023 09:11,21-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
1d8b92fb-ce59-4f45-94cd-fe4f8e24fd07,Inbound,Order Related,Customer Requested Modifications,Very good services ,a756376e-d67f-497b-9f97-88e50e8c5151,,21/08/2023 21:35,21/08/2023 21:36,21-Aug-23,,,,,Micheal Morgan,Mia Patel,Emily Chen,61-90,Evening,5
6974867e-aba9-4328-8a8c-9b2c99616e42,Inbound,Returns,Reverse Pickup Enquiry,,25ebe560-173c-4822-8256-fd1f424c1785,,20/08/2023 14:10,21/08/2023 12:02,21-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ba390dae-292a-40d4-98a3-0b7467303ab3,Email,Returns,Return request,,7998115b-6777-4bbf-8d2d-921d612be26e,,21/08/2023 16:40,21/08/2023 16:49,21-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
ae4f4e09-f29b-44b0-9f77-d1ea84d1ec76,Outcall,Returns,Return request,,590f5dd4-c1e5-4a86-9b23-777b4458d0d8,,21/08/2023 22:50,21/08/2023 22:54,21-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
6d475ef1-7c21-44c2-8455-2df1282c1ed5,Inbound,Returns,Reverse Pickup Enquiry,Worst Support team,48c14036-532a-4584-af03-f6131796d26c,07/08/2023 01:11,21/08/2023 12:16,21/08/2023 13:14,21-Aug-23,DURG,Home,265,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,1
e9b578a3-d574-4c56-8021-f2450ed237b5,Inbound,Returns,Reverse Pickup Enquiry,Earlier i used buy lot of products from Shopzilla but I stopped now a days because of your poor service and not sure why the all agents open the greetings in hindi even though we reside in Karnataka.,f22618a3-a4d5-423f-a2d4-64bb87eee6e0,,21/08/2023 19:03,21/08/2023 23:38,21-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
45adddcf-22b4-41e2-b87f-c326c62e8e14,Inbound,Order Related,Invoice request,,08e9e113-47fb-48af-8adc-f95d5ecce436,,21/08/2023 21:35,21/08/2023 21:53,21-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5069a7d1-77ca-471e-9fad-a692b803ca58,Inbound,Returns,Return request,,3bd1c732-5a4f-451a-b8de-030f8bf189d2,,21/08/2023 08:39,21/08/2023 08:43,21-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
dcf16bfa-9691-4e5f-934a-33b51f35231d,Inbound,Order Related,Delayed,,637e9112-e648-4631-87ae-22177e3866ef,,21/08/2023 11:41,21/08/2023 12:44,21-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5f3272bd-4643-4134-bae0-086fea8c5a9c,Inbound,Returns,Wrong,Excellent performance ,e603a0ce-cb76-424a-9fd6-d4d4b7511917,,21/08/2023 14:55,21/08/2023 14:56,21-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
198012d2-96dd-4d02-b76b-fb41a0a3699b,Inbound,Returns,Reverse Pickup Enquiry,,bd4e8376-3573-41ab-b1a3-62f7290d2735,,21/08/2023 20:44,21/08/2023 20:45,21-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
20251304-fd3d-4fed-a53b-ccecc9bfd89a,Inbound,Returns,Reverse Pickup Enquiry,,1fce4610-7fe5-4c47-b2eb-1239ef25e5d8,,21/08/2023 13:34,21/08/2023 14:58,21-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
fb0ec8f8-cad0-4ca6-85a5-8a5212ed8db9,Inbound,Returns,Reverse Pickup Enquiry,,219d8a06-6627-4c81-b654-5abc6be8af9a,,21/08/2023 00:02,21/08/2023 00:03,21-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
86e19630-8a0a-4052-96e4-68e5397b18ba,Inbound,Product Queries,Product Specific Information,,39fbb7ea-47a7-4def-afa9-0743b36519a5,,21/08/2023 14:07,21/08/2023 14:42,21-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
70b64d0e-4c62-4458-aaa5-6a1958ce3319,Outcall,Returns,Reverse Pickup Enquiry,,787ce5bc-79a1-4647-af99-65b468668a5d,,21/08/2023 18:30,21/08/2023 18:41,21-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
e0f4b740-877b-45cf-95db-559474330bc8,Inbound,Returns,Return request,,c940c6ab-e026-468c-b1a9-fab648a55fa6,,21/08/2023 07:57,21/08/2023 07:58,21-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
27285de7-2a7f-4270-9d3f-6344e4dd9e5d,Inbound,Product Queries,Product Specific Information,It was good,54f23ff2-97dd-478e-9f6c-61503a9783c9,,21/08/2023 20:25,21/08/2023 20:27,21-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
debd4893-e72e-4f15-9a53-e554b22561e2,Inbound,Order Related,Delayed,Very poor service from Shopzilla,3659dcd0-1254-4bb3-8d87-80abf68af40c,16/08/2023 21:05,18/08/2023 10:17,21/08/2023 09:34,21-Aug-23,KANPUR,Mobile,13999,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
0c6cd769-9497-463a-b66a-3414f6ad71fc,Inbound,Payments related,Online Payment Issues,,1edab3fa-8fbb-4017-8167-074d7288c649,,21/08/2023 10:01,21/08/2023 10:06,21-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
f9cdad7a-f42f-47f4-934e-08351218b89b,Inbound,Returns,Reverse Pickup Enquiry,,5ea8e244-af40-414f-8711-e6906fadbb56,,21/08/2023 18:59,21/08/2023 19:03,21-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
2097239c-96a3-48c9-98fa-8910de7bb6aa,Inbound,Returns,Reverse Pickup Enquiry,,acca9c96-492c-431d-9d87-91b8bce544e6,08/08/2023 23:54,21/08/2023 15:48,21/08/2023 15:49,21-Aug-23,MADHOGARH,Books & General merchandise,144,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
88e507ca-e4a0-4adf-be6d-aaf2350aca26,Inbound,Returns,Missing,Good response,e173620c-5a22-4745-959f-716314136a53,,21/08/2023 20:40,21/08/2023 20:41,21-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
eba89182-9efe-4fb7-b228-d3de91d2e8db,Inbound,Product Queries,Product Specific Information,,870b83f4-308d-4a9e-9e88-037e4868e6c3,,21/08/2023 16:07,21/08/2023 16:15,21-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
6dd406a0-a555-4348-a86a-1abe3e716d92,Outcall,Returns,Fraudulent User,,9fdcd891-33c5-45ce-bb58-f8f96b4563bf,,20/08/2023 09:09,21/08/2023 09:55,21-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
981dea78-1bdd-48e3-92eb-b32648a54e52,Outcall,Returns,Reverse Pickup Enquiry,,8718a389-1211-42d9-be68-ca29fa9f7c40,,21/08/2023 12:03,21/08/2023 12:04,21-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
78ca1a86-203c-47f0-a2d7-918b4844ef59,Outcall,Returns,Reverse Pickup Enquiry,Very good ,ffa87ec9-e6e0-40da-8d50-31ac9d836f3e,,21/08/2023 12:12,21/08/2023 12:17,21-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
7a64419d-7d64-43dc-867e-43287c50ed15,Outcall,Order Related,Order status enquiry,Good ,adb3e81e-57cc-4378-a6bc-682cf89e6ddc,,21/08/2023 13:59,21/08/2023 14:01,21-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,1
23147d9d-6491-4d4e-801e-28ea1f7e741a,Inbound,Product Queries,Product Specific Information,Disappointed with recent order,5de12514-6aa1-4d87-b1a8-7b07be169fb0,,21/08/2023 09:12,21/08/2023 09:15,21-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,3
b334de17-1316-4b03-986d-8e92428e8932,Inbound,Returns,Return request,,d228ae61-4ea4-442b-ae24-a4d647161c99,,21/08/2023 12:24,21/08/2023 12:25,21-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
5c2aea1b-5d9b-4ea8-a217-fee0ea286e60,Outcall,Order Related,Order status enquiry,Excellent and very helpful CSE so far . ??,705d23db-0c94-4d08-b516-6d4f5cb6cdbe,,21/08/2023 21:04,21/08/2023 21:05,21-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
5281bc80-728d-40de-bb8c-bc636a75ca98,Outcall,Order Related,Order status enquiry,,868ef0c0-ac6f-4444-a7b7-be9e575110e7,,21/08/2023 21:53,21/08/2023 21:54,21-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bcb7693d-50ba-499d-b676-3afca7542116,Inbound,Order Related,Delayed,,885cc9e3-5537-41fe-8141-d186f0a3c1ca,14/08/2023 21:56,21/08/2023 06:39,21/08/2023 07:55,21-Aug-23,YAMUNANAGAR,Mobile,29999,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
b57dd72c-679d-4f1c-b405-147f09e8dc88,Inbound,Returns,Return request,Good ,babf4e23-9aa9-4f9a-a45c-803ab9e60fe0,,21/08/2023 19:00,21/08/2023 19:02,21-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
7e380367-8910-466b-9026-fd45ae0dcac5,Inbound,Shopzilla Related,Account updation,My problem not solveI request you please solve this my problem,e0b52235-1faf-4626-9f23-b11308b8add8,,21/08/2023 22:46,21/08/2023 22:53,21-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
13d89e50-9b1d-4041-80ac-4bfc32985f49,Inbound,Order Related,Invoice request,,2d0c8abb-f22f-43f3-89f3-ffdda4940f3b,,20/08/2023 11:38,21/08/2023 10:46,21-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
854c1afb-170c-49e3-99ca-53f8bafd64e8,Inbound,Order Related,Installation/demo,,04442ca1-1344-4702-b1f5-9efa79aa96dc,,21/08/2023 01:06,21/08/2023 01:09,21-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
9243bf0f-1376-4e9c-9e10-6e69b68525eb,Inbound,Returns,Reverse Pickup Enquiry,,88e7b828-c73e-45e5-8050-dcd34375fbaa,,21/08/2023 08:32,21/08/2023 08:36,21-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7a47f330-95d5-45e5-8d47-e935252728fd,Inbound,Returns,Return request,,88ce642d-13da-4239-b359-6d72d340147e,,21/08/2023 14:39,21/08/2023 14:46,21-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5869bfca-bdcc-422e-b22e-be1827de541c,Inbound,Returns,Reverse Pickup Enquiry,,f9d1958b-9522-453e-b927-c307051667b8,,21/08/2023 14:34,21/08/2023 14:36,21-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,4
7bcb5371-be96-4b55-bd9d-85afd4246422,Inbound,Order Related,Order status enquiry,,a9bf91b5-c087-4ebf-8bf9-d10e1c57ab8e,,20/08/2023 21:23,21/08/2023 15:51,21-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,2
339888cc-3509-42d4-9aa2-6af2fbe857f4,Outcall,Returns,Reverse Pickup Enquiry,Poor,483e0be3-be80-413f-a01b-c180408b69cd,,21/08/2023 09:17,21/08/2023 09:19,21-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
8ea051ad-8641-4f7a-a594-7540ef4d0b2c,Outcall,Returns,Reverse Pickup Enquiry,,e9ac4870-7e33-4a3f-a704-158bf86e768b,,21/08/2023 12:11,21/08/2023 12:29,21-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
f1045b08-9fb9-4fdc-83ea-85af8e663133,Inbound,Shopzilla Related,Signup Issues,Please allow users to update mobile number ,296b5c95-2809-4141-8c64-a7934419c911,,21/08/2023 19:50,21/08/2023 19:56,21-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c0edc412-3b64-4527-9bdc-9d00d0c2204e,Inbound,Order Related,Order status enquiry,,530fbf85-a8cb-43c3-a926-83a6bee658e6,29/07/2023 20:50,21/08/2023 11:18,21/08/2023 11:19,21-Aug-23,VARANASI,Furniture,283,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
fa67f18b-da3e-4c70-8b72-81598b72fa5b,Email,Returns,Return request,,ee609653-6f01-4d86-9dee-05404f51fc08,14/08/2023 14:01,21/08/2023 19:41,21/08/2023 20:11,21-Aug-23,GADHINGLAJ,LifeStyle,3049,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
f247f648-b69c-4ffb-9bca-ad0bb298e0b5,Inbound,Product Queries,Product Specific Information,** your agent Disconnected my call without resolving the issue to escape out of the situation ,d91c80c6-5914-4b96-a9c5-3b8c2c413a70,,21/08/2023 12:25,21/08/2023 12:26,21-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
03bc376e-3483-4032-ba2b-cbb2fdfb1c7a,Inbound,Returns,Reverse Pickup Enquiry,,c6a681df-d249-4e96-8d59-07559f010d11,,21/08/2023 12:40,21/08/2023 12:43,21-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
6eb70476-b879-4303-8565-428d06c0391e,Inbound,Returns,Reverse Pickup Enquiry,,e6c54961-f16e-4c3a-a509-8e2969d5e669,,21/08/2023 14:12,21/08/2023 14:26,21-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
abac6cce-3ba8-4a9c-8e11-76f5f08b27bd,Inbound,Returns,Reverse Pickup Enquiry,,2da5dc11-bfc2-4f2e-abad-8eba8cee645c,05/08/2023 22:32,21/08/2023 12:22,21/08/2023 22:37,21-Aug-23,ROORKEE,Electronics,799,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,3
af3796ed-eb45-4bd7-87a5-695cc1b70f45,Inbound,Returns,Fraudulent User,,c32953b3-06f2-4942-84b4-7153a4a5f8ed,,21/08/2023 10:58,21/08/2023 11:02,21-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5a277c6e-0818-4092-ad31-d6eff6e55a20,Inbound,Returns,Reverse Pickup Enquiry,,52e62bcc-c7a3-44b1-8696-a6ac817fd402,,21/08/2023 19:10,21/08/2023 19:43,21-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
101fec5b-c57a-40fb-97dd-7f6afd0fcadf,Inbound,Returns,Reverse Pickup Enquiry,,e6a9fab5-b137-480a-95c2-bd6119604b29,,21/08/2023 21:19,21/08/2023 21:26,21-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
a3284da2-4b2a-45b8-8d9d-440e185fbae9,Inbound,Returns,Reverse Pickup Enquiry,,00042482-26b6-4bda-a70c-a954754c6558,,21/08/2023 20:52,21/08/2023 20:54,21-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
2ccf008f-449c-4bcb-a036-8bad4d1091b7,Outcall,Order Related,Installation/demo,,7b57e413-5cd5-4a2e-aa1d-4a3183717a19,28/07/2023 12:47,21/08/2023 10:59,21/08/2023 11:01,21-Aug-23,BAHADURGARH,Home Appliences,6000,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
eee2e49f-b009-4aa0-9efa-81eedb19f021,Inbound,Order Related,Order status enquiry,,845401f2-1573-4112-9854-cc2aa0198107,,21/08/2023 16:00,21/08/2023 16:01,21-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
76c5069c-52c7-4c65-8268-7b3993346523,Inbound,Returns,Reverse Pickup Enquiry,,7db15aa1-1284-4b12-ab0d-54f65d032c35,,21/08/2023 10:04,21/08/2023 10:33,21-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e2aa9bdf-2b6b-464c-ace1-aef654bf059a,Outcall,Returns,Reverse Pickup Enquiry,,31b81572-21f3-4480-9032-aeb7291d9ce0,,21/08/2023 16:31,21/08/2023 16:34,21-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32e1c4a5-5999-4d1e-993a-bbd21b309483,Outcall,Returns,Wrong,,b4ccd649-cf0a-4d2d-80ea-2061f885ecac,,21/08/2023 08:23,21/08/2023 08:26,21-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
33c68ab1-1c61-4db8-b9bb-b98fe31da586,Inbound,Returns,Reverse Pickup Enquiry,,f39797ff-1e70-4453-89af-ff638edc5406,,21/08/2023 14:37,21/08/2023 17:54,21-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,1
3671bf33-464a-4155-8c00-dd6c09c95846,Inbound,Order Related,Order status enquiry,Good coustomer seviece ,3d4336d7-bdc7-4777-bfb0-7ca366cdfe37,,21/08/2023 21:47,21/08/2023 21:48,21-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
10c0951a-31ba-404a-bee2-f7a35106de46,Inbound,Returns,Reverse Pickup Enquiry,Very very good response,ee3e7657-e4b7-4283-81d9-2f2d5e4a4c05,,20/08/2023 22:33,21/08/2023 06:28,21-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
7698550d-4ed6-4dc0-9b8c-3a614351e0b6,Inbound,Returns,Missing,Unable to send my refund ,28582c62-dee4-4b22-ae2d-b3f4fe4b2e4f,,21/08/2023 13:29,21/08/2023 13:31,21-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,1
ea50dce7-fb03-4c70-a2f7-6e7c2b73c7e7,Outcall,Returns,Reverse Pickup Enquiry,Good ,ea01e026-fc79-4b26-aeb2-afa390734bd1,,21/08/2023 12:36,21/08/2023 12:38,21-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
a60899d9-73d2-42a4-ac5d-7d66712a4dd1,Outcall,Payments related,Payment related Queries,,1a753116-e56b-4e8e-acb1-00239e17537a,,21/08/2023 17:09,21/08/2023 19:51,21-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,4
8e1eeb40-005e-4d70-b872-96ff8bd82a0c,Outcall,Cancellation,Not Needed,Nice,b2f63b4f-71dc-4fc0-a418-91e73f41b59b,15/08/2023 18:46,21/08/2023 12:24,21/08/2023 13:26,21-Aug-23,NEW DELHI,Mobile,12499,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
4efc93ed-ccc0-4d84-bbc2-744ce219b59d,Inbound,Returns,Service Centres Related,,2ca1c849-778b-4b91-9411-f471a95b5ba4,27/02/2023 07:52,21/08/2023 08:42,21/08/2023 08:46,21-Aug-23,PATRATU,Home,185,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a8c45c8b-90fa-4b48-8d07-16d5665f6e9f,Inbound,Order Related,Installation/demo,,3c47e4f7-910b-425d-b4c9-5096f48c581f,,20/08/2023 23:39,21/08/2023 00:13,21-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
051c1f91-3f32-49af-bdef-7cd05ece4d55,Email,Returns,Reverse Pickup Enquiry,,c8cc8021-6178-439c-8a02-0d8a24f963e5,,21/08/2023 12:55,21/08/2023 16:10,21-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,1
0314c5d8-4e17-47e2-b14c-7227491e6555,Outcall,Returns,Reverse Pickup Enquiry,Good communication ,1fff1084-fa56-45f9-af15-62b91d5261f0,,21/08/2023 08:40,21/08/2023 08:41,21-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
37fc974b-bcf9-470d-8e72-a03bb90dcc9d,Outcall,Order Related,Order status enquiry,,206b0679-4da2-493e-bce3-ad954374da05,,21/08/2023 19:08,21/08/2023 19:12,21-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
901d57a9-4a77-40bc-8f9a-76e4d71511db,Outcall,Returns,Reverse Pickup Enquiry,Good,9ed27d60-e5cd-424d-ad73-4a34efa3cdb4,,21/08/2023 17:24,21/08/2023 17:25,21-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
d534ed15-db61-4366-ba41-49bd9aa2426b,Inbound,Returns,Reverse Pickup Enquiry,,f52a54a5-6080-4d78-9bd3-ca6130a075e0,,21/08/2023 09:05,21/08/2023 09:11,21-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b2664528-c022-458c-ad33-cf08e68774de,Inbound,Order Related,Order status enquiry,,017d4373-5f1b-4990-9b91-5af7f36e5d0d,,21/08/2023 14:07,21/08/2023 15:42,21-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
fab6fc3a-8888-4959-b6d5-8b715ee5971b,Inbound,Returns,Reverse Pickup Enquiry,,e7ff94e0-4f83-4297-9954-51fd51ecc3f1,,21/08/2023 17:52,21/08/2023 17:53,21-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
27222da4-8aad-4c57-a902-4833d5ae5a6c,Inbound,Returns,Reverse Pickup Enquiry,,050116d2-3d6f-4b5a-a052-f79c8dd9dda2,,21/08/2023 21:21,21/08/2023 21:22,21-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
1fccb39e-262b-4f62-807b-89da51f5c857,Outcall,Refund Related,Refund Enquiry,,fb457c58-004d-42c4-a0d8-573650e5d6bc,12/08/2023 11:26,21/08/2023 08:33,21/08/2023 08:34,21-Aug-23,BHUBANESWAR,LifeStyle,779,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
34cac2a6-85fe-4b5d-9010-03667e95d937,Outcall,Order Related,Installation/demo,return call was received. But line quality was poor. Was not able to understand clearly. Did not receive SMS or support phone no and support email.Please provide support phone no and support email.,1c9e2e3d-82c9-45bd-b9cb-c655651e3467,,20/08/2023 17:51,21/08/2023 09:47,21-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,3
6bc795c5-6a46-4ce5-a9c1-9607458ec45a,Outcall,Returns,Return request,,539f5304-2c01-4712-9735-32f05459e813,,21/08/2023 18:39,21/08/2023 19:56,21-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
59f6f2fc-7515-4213-b3b3-4e4fe728f6b3,Outcall,Returns,Reverse Pickup Enquiry,,b7be1723-b7a3-43ed-8953-ce43a480cebc,14/08/2023 16:29,21/08/2023 15:33,21/08/2023 15:35,21-Aug-23,MAU,LifeStyle,464,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
476b0066-5299-40f7-ab73-bf1de33266aa,Inbound,Product Queries,Product Specific Information,,b14e6a95-332e-46af-9772-d2e532408192,,21/08/2023 15:20,21/08/2023 15:39,21-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3cc202f5-11c0-4d82-8fdb-b582c7085507,Inbound,Returns,Return request,,61fc6c35-84ee-4f5e-bd62-2d845d44ee73,,21/08/2023 16:20,21/08/2023 16:20,21-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
4db98015-9796-43d5-b3e2-6db639760cf3,Outcall,Returns,Reverse Pickup Enquiry,X v,8b52cd8d-adf3-4b45-a86f-af0c39a95038,,21/08/2023 18:20,21/08/2023 18:21,21-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8a50743f-a873-4e49-8d3b-a970bcc6730e,Outcall,Returns,Return request,,d49e489d-7222-4e06-a8b9-2b801a8fa84b,15/08/2023 13:02,21/08/2023 18:26,21/08/2023 18:30,21-Aug-23,BIAORA,Electronics,1299,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
d484cbcc-00be-4908-b6a5-f98b60702860,Outcall,Product Queries,Product Specific Information,,c48aa53c-8fea-4c6a-a651-50617aded37f,,21/08/2023 14:56,21/08/2023 14:58,21-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
60c26e3d-00d1-491e-81b0-7cb346741608,Inbound,Returns,Reverse Pickup Enquiry,,87a73224-6860-48f4-b723-9a41c6f949ba,,21/08/2023 12:50,21/08/2023 12:51,21-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b54ef8f5-cde9-43c0-a7a6-a90d96232af3,Inbound,Order Related,Installation/demo,,4fcb5efb-3b22-4225-a331-bf76b090bf2e,,21/08/2023 18:02,21/08/2023 18:05,21-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
64500525-5b1d-4174-bcc8-865513876781,Outcall,Returns,Wrong,,59dba17b-eafb-4f8d-897b-98ddb1439241,,21/08/2023 11:05,21/08/2023 11:12,21-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
e3efe8e7-319f-44c8-a14d-3992c6ddc45f,Inbound,Order Related,Installation/demo,Good,8ced87f5-89f2-4e23-9290-298193e5ca4f,,21/08/2023 09:50,21/08/2023 10:06,21-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
934881ca-e961-462c-b1db-ff740ff6f98f,Inbound,Returns,Wrong,The customer support person is so kind in nature ,5bbaaa84-a1ac-405f-8938-1c6c81f383b4,,21/08/2023 10:45,21/08/2023 11:45,21-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
18576405-6bb8-4bc6-b5ac-b1420aaf9565,Inbound,Order Related,Delayed,Very good ,a31413e6-cba7-454a-9564-65ae4b8299b2,15/08/2023 19:43,22/08/2023 17:32,22/08/2023 17:41,22-Aug-23,MEERUT,Mobile,10999,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
9a33393e-dcaf-4bad-97a2-2b5679c923b2,Inbound,Returns,Fraudulent User,,1340799c-68b5-428d-b96d-12329d0fc922,,22/08/2023 08:10,22/08/2023 08:11,22-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
502666d6-55cb-47c1-b29b-ba58bdeef658,Outcall,Returns,Reverse Pickup Enquiry,,409b8720-b46b-4fe1-b2c7-1f89b2265ce8,,22/08/2023 08:44,22/08/2023 10:29,22-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
f197881d-9488-446d-816f-72c0dbe470b5,Inbound,Returns,Return request,,fd6028a2-0693-4db5-8218-32272bb6a339,,22/08/2023 13:21,22/08/2023 13:27,22-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
4a770855-9b66-42f1-908e-9f64d7ee7db1,Inbound,Returns,Reverse Pickup Enquiry,,451d68bd-d1bb-44a0-83e2-535fdafa2d0c,,22/08/2023 13:40,22/08/2023 13:41,22-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
e6ff59a6-948f-4012-9d10-be29eedd7a8b,Inbound,Returns,Exchange / Replacement,Kindly keep care of yourself dishonest Shopzilla delevery staff ,144263f0-a22d-4398-b2b2-28e898595d28,,22/08/2023 19:57,22/08/2023 19:59,22-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
bc8f05b7-8816-44af-8e08-d4d4cdf69a62,Outcall,Product Queries,Product Specific Information,,c0e54725-fcb3-4ddf-bb64-07ddff3e4d8b,,22/08/2023 20:03,22/08/2023 20:07,22-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
44c66aad-6b5a-412c-8376-094790b07fad,Inbound,Returns,Wrong,Thanks mam,c24e033f-9ae0-424c-b099-5ac6649c883e,,22/08/2023 14:54,22/08/2023 14:55,22-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
f7d7873a-2dc3-40ba-947b-7e0301f2ef2e,Outcall,Cancellation,Return cancellation,,16972c4e-5a59-4c22-bdab-b2315bdc51ce,,22/08/2023 10:42,22/08/2023 10:43,22-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
e4fe0fb5-1ab9-41c3-8ce3-7ef7df19913a,Inbound,Returns,Technician Visit,,a65ce54a-e24a-4d9f-92cd-3b8878f83a45,,22/08/2023 18:49,22/08/2023 18:54,22-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
e203e4e8-e902-458c-8e8c-62f165a20850,Outcall,Order Related,Order status enquiry,,876bc7b6-2080-481f-a350-9bb7063116f8,,22/08/2023 08:18,22/08/2023 08:18,22-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8c353d59-017e-4998-9a10-6c9ce63862db,Inbound,Returns,Return request,,3dd8d5ca-8940-440a-a527-677a36b3a4be,,22/08/2023 08:41,22/08/2023 08:42,22-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
a3e6785a-73ba-4a2f-adbd-2307450ad782,Outcall,Order Related,Order status enquiry,,054ffa04-7ee4-4087-8f9d-189e77c5daca,,22/08/2023 12:12,22/08/2023 12:18,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0aee68e0-258e-4124-9e02-200d1022a4c1,Outcall,Returns,Reverse Pickup Enquiry,,7382cb38-f7ad-4435-8a0b-73422af02415,,22/08/2023 15:52,22/08/2023 16:01,22-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
9039c05f-50a4-4201-94eb-2939cea27d77,Inbound,Shopzilla Related,Signup Issues,,7da6b839-560b-4a9f-8f84-ad449eab5ed8,,22/08/2023 17:00,22/08/2023 17:36,22-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
27e714ed-f1cb-4fc2-86ff-0f3445835af1,Inbound,Returns,Return request,,cfcd9dbc-51a5-490b-8216-efde8288843c,,22/08/2023 21:58,22/08/2023 23:23,22-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
8d17c115-6610-40d5-9646-e70288d0b06e,Inbound,Feedback,UnProfessional Behaviour,Need speed result,d04165be-cfd7-454a-99b3-11c9fb9cf8a1,30/07/2023 09:40,22/08/2023 11:22,22/08/2023 11:24,22-Aug-23,MADURAI,Electronics,2049,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
748e330c-429c-4da6-a2cc-1ea84f9f4d81,Email,Returns,Reverse Pickup Enquiry,,22606998-0187-4eaf-a0a8-f86411257b27,04/08/2023 07:32,21/08/2023 13:53,22/08/2023 11:51,22-Aug-23,NEW DELHI,Electronics,799,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
99bfad95-8f35-47dc-b66c-407e180e52c3,Outcall,Order Related,Order status enquiry,,0b1dbdcc-b737-42af-b6b7-0ef042acfd6d,15/08/2023 20:07,22/08/2023 23:12,22/08/2023 23:32,22-Aug-23,GUWAHATI,Electronics,27990,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
14aa3f8f-7038-4b47-99ff-1874963213e6,Outcall,Returns,Return request,,5448206b-d493-413f-abe3-45bf848e2ce6,,22/08/2023 14:24,22/08/2023 14:29,22-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
ebce4967-5d2c-4d1d-86c3-d2fd7ab4e19a,Inbound,Payments related,Online Payment Issues,,be6d5b56-5bcb-4ff4-9db6-5c37f5daf2ac,,22/08/2023 00:35,22/08/2023 00:36,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
33e66721-a3bd-4803-9ca3-8e1ce03b0237,Inbound,Refund Related,Refund Enquiry,,b7f580f0-bf58-49a8-9747-d68e83e87d45,,22/08/2023 14:27,22/08/2023 14:28,22-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
a74a584e-1c53-433c-bfec-4f840023a513,Inbound,Order Related,Delayed,,ade01fc2-435d-47b2-8d79-61d53755907d,,22/08/2023 20:00,22/08/2023 20:21,22-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
7ada6901-ea56-4964-b673-d33e4ba9e3a9,Inbound,Order Related,Priority delivery,OMG ,f1b1674a-b3c5-4efc-b7fa-19daae9e10ae,,22/08/2023 14:06,22/08/2023 14:15,22-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
562cc104-1e08-432d-9ada-27b61b31aa62,Outcall,Shopzilla Related,General Enquiry,,fb38056b-7834-4bfa-bb52-63eeb6350640,,22/08/2023 20:40,22/08/2023 21:05,22-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
66325ea3-424b-42aa-9c51-b728539b237c,Inbound,Returns,Exchange / Replacement,,e8980bd6-1643-47ba-820e-789dbb2a2dc9,10/08/2023 21:19,22/08/2023 14:08,22/08/2023 15:18,22-Aug-23,RISHIKESH,Mobile,9999,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,2
a705066b-baa5-421a-8f95-04a45ec1039b,Inbound,Returns,Fraudulent User,Everything is very Good. Thanks Shopzilla,f772b7b7-2ae8-4579-8670-88e898456b49,,22/08/2023 17:31,22/08/2023 17:33,22-Aug-23,,,,,Jonathan King,Nathan Patel,John Smith,>90,Split,5
dba6785f-ee32-47a6-b6a4-a5c274630e13,Inbound,Returns,Return request,,71255342-8163-45d0-9fbf-2f856ff85cff,,21/08/2023 22:14,22/08/2023 21:33,22-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,2
79d6db70-5aa2-45d6-9da2-0964532e0794,Inbound,Feedback,UnProfessional Behaviour,,c659246b-7ace-469d-b01b-d60d5c424619,,22/08/2023 18:54,22/08/2023 18:54,22-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
915c2b06-704a-4bd6-ad76-e01f01bc58ea,Inbound,Returns,Reverse Pickup Enquiry,,e082a0a8-5267-44fd-8d06-446806cead0c,,22/08/2023 10:43,22/08/2023 11:29,22-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
c6594e35-2124-45b8-948d-ad17258c55ad,Outcall,Order Related,Installation/demo,,741c897b-294b-4728-b0c4-8afe05fcd65a,,22/08/2023 20:50,22/08/2023 20:54,22-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
bd4be13a-4428-4ff8-b182-924c4eccb55f,Inbound,Returns,Reverse Pickup Enquiry,,b2d147a7-3de1-4b8d-b7f9-6a589c6b0c55,,22/08/2023 09:54,22/08/2023 09:55,22-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
bb12600b-ba10-431e-88d8-bb26c3c3ff98,Inbound,Returns,Reverse Pickup Enquiry,,efd5786b-34c9-4100-a2b9-64e23c256f18,,22/08/2023 15:52,22/08/2023 15:58,22-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
1c4062c6-ff55-436b-8a7f-efb763e742d8,Outcall,Order Related,Order status enquiry,,6aff6661-15a6-41e1-91f0-98301e1db907,,22/08/2023 00:20,22/08/2023 00:26,22-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
3ee0f5de-d2f2-417f-b3f7-056a674a00d1,Inbound,Order Related,Installation/demo,Return/ Exchange facility should be good ,fde68b93-13c7-4597-9bd7-46c38fe9bdf5,,22/08/2023 22:27,22/08/2023 22:30,22-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
7a9a045c-7d86-4815-a00b-b122c2bf7a7e,Inbound,Order Related,Delayed,,f7cf80c2-756b-450f-857a-c0cd8ec9a635,14/08/2023 08:28,22/08/2023 15:12,22/08/2023 15:23,22-Aug-23,AHMEDABAD,Home,169,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
75f67b7c-1132-4d0b-a183-17f47cd866c8,Outcall,Returns,Reverse Pickup Enquiry,,3ba23dd7-47aa-4da1-96ac-e9860320305d,,21/08/2023 18:02,22/08/2023 06:58,22-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,3
f8692f43-337b-4a1a-8110-5f540ed3613f,Outcall,Returns,Reverse Pickup Enquiry,there is no direct contact with customer support.,c45821fa-cc3f-400a-a347-b62ac9a50858,,22/08/2023 07:53,22/08/2023 12:01,22-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
e2ccefb7-1e66-42a2-9230-28c0aae9a151,Outcall,Returns,Reverse Pickup Enquiry,Good behaviour ,d6ab062b-d965-4098-8af5-06a604c2fcd1,,22/08/2023 12:28,22/08/2023 12:33,22-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
82687a79-7a15-466f-8ae3-45d6a0b9a1ce,Inbound,Returns,Reverse Pickup Enquiry,,3def8f65-a857-4707-8ed4-3f05c037bbe2,01/08/2023 00:38,22/08/2023 15:34,22/08/2023 17:04,22-Aug-23,HYDERABAD,Home Appliences,2999,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,3
3f4578c2-438f-43fa-aec3-7aaed877f4c2,Inbound,Returns,Return request,Kindly provide with right products ,9e06da77-f8a9-48a9-97c7-7816f3dd484d,,22/08/2023 13:04,22/08/2023 13:08,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
acf8dd00-2394-484e-84f4-ee3da049730f,Email,Order Related,Delayed,,3e6f0d61-b50c-4364-8444-ca8bad734268,,22/08/2023 20:33,22/08/2023 21:00,22-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
7f065c15-8265-45f9-872e-adefeed45dad,Outcall,Returns,Return request,Very good customer service.,4d53e66d-9481-427f-b325-4c6e63b0e40d,,22/08/2023 18:44,22/08/2023 18:46,22-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
21d0cf27-8d1c-4494-95eb-66b629993a21,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,a5464619-b2d8-49de-9346-5e5db0972756,,22/08/2023 12:47,22/08/2023 12:49,22-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
d05fec73-3bde-43ac-a5f4-7b68b07ea65e,Inbound,Returns,Wrong,,68540c52-b200-4087-8a26-000beb335834,,22/08/2023 15:26,22/08/2023 16:48,22-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
5eebc2c8-08bf-42b8-9d38-0fcbaf7818d8,Inbound,Shopzilla Related,General Enquiry,Nice employee ,c56665cf-95e8-45ca-b504-99d64f0f2e2f,,22/08/2023 17:41,22/08/2023 17:45,22-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f0d766dd-830a-40d9-8e18-81916ec51c35,Outcall,Returns,Reverse Pickup Enquiry,Good customer support,f0054e80-9bda-4ca6-ab98-85726271b2c4,,22/08/2023 10:04,22/08/2023 10:23,22-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
9d658e19-31b3-4d1b-ad59-2f721ff7061f,Inbound,Returns,Reverse Pickup Enquiry,,d572593c-b03c-424d-81eb-98ca0b0b738a,,22/08/2023 18:44,22/08/2023 19:00,22-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,1
ee5f7b94-04df-4f71-911d-4baedc0b285c,Outcall,Order Related,Order status enquiry,Very good,c3b541ad-c0e1-4f55-80fd-05b88c736279,,22/08/2023 19:58,22/08/2023 20:00,22-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
0a5640b1-c037-4dc5-934f-0178d6e6d91d,Outcall,Returns,Service Centres Related,,afeb0499-e2e4-4b75-8eb2-2dd5c8afda1d,16/05/2023 21:52,22/08/2023 13:52,22/08/2023 13:54,22-Aug-23,SOUTH GOA,Mobile,43999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
3d3f5c22-f485-4bea-81aa-10b30fa3d87a,Inbound,Order Related,Delayed,Thanks Shopzilla team ,e138d3cc-e226-406c-95e1-f8a68eaf9e18,,22/08/2023 19:17,22/08/2023 20:07,22-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
ba4eb127-f353-4f77-abaa-f3a5362a09d5,Email,Order Related,Delayed,,36e84d34-d714-4599-8274-625cb2653ddf,,22/08/2023 10:30,22/08/2023 10:31,22-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
8f128158-f6a0-4c22-a032-2d142977b49c,Inbound,Returns,Reverse Pickup Enquiry,Super Best Good,5c9d1583-0071-4095-96a5-61c539416894,,22/08/2023 08:06,22/08/2023 08:10,22-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
c6d0367c-74a2-46e3-979f-17cb3b0a8fdf,Inbound,Returns,Fraudulent User,,040c04f6-6268-4f32-aad7-c49bdc81d82e,,22/08/2023 17:12,22/08/2023 17:17,22-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
513bd0f9-f687-4b60-a104-c79fcf3053c5,Inbound,Returns,Return request,Ok,ceb3cb48-fbb7-4e36-ae70-808909de2f16,,22/08/2023 16:18,22/08/2023 20:06,22-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
7ee33210-769c-4512-a130-7c5109440c2a,Inbound,Returns,Reverse Pickup Enquiry,Nice sir,260ce1a1-41e7-493d-8547-97802cab2b21,,22/08/2023 11:18,22/08/2023 11:23,22-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
10beeb04-dfd5-4b23-a2f1-4493b0b4bbd5,Email,Order Related,Installation/demo,"Please give us seller contact numbers directly,thanks",8d88980f-3d9b-4b38-b8ca-e1373506906d,,22/08/2023 14:21,22/08/2023 15:43,22-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
efcd3020-c61f-4bd2-a44d-bee7ed17a550,Email,Feedback,UnProfessional Behaviour,verry bad sarvice,0e347666-7c9d-4e40-b2c6-cbe641a92ac2,11/08/2023 22:50,22/08/2023 13:55,22/08/2023 13:56,22-Aug-23,SHAHKOT,Electronics,245,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
9d9b42a5-ab2c-447d-90e1-269b8fe97eab,Outcall,Returns,Reverse Pickup Enquiry,,ca3eae98-798b-4869-8124-46a31be4bea4,,22/08/2023 12:29,22/08/2023 20:25,22-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
c6575fb7-3a2c-4d89-aad2-8b3bd11dd32f,Inbound,Shopzilla Related,General Enquiry,,d0988175-90ec-441e-9439-b56e959e29f5,,22/08/2023 20:12,22/08/2023 20:15,22-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
f6274cbe-2ff1-446a-b7a2-bed8e0da6da5,Inbound,Returns,Fraudulent User,Nice ,d1cd82ec-8b09-44bc-90e7-1c315193273a,,22/08/2023 21:43,22/08/2023 21:45,22-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
fe2dd517-7031-4d06-814e-ceb670e7ae43,Inbound,Returns,Reverse Pickup Enquiry,,c96a477a-b788-4761-81f5-b8286bb798af,,22/08/2023 07:59,22/08/2023 08:11,22-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
f9bc118c-9cd2-43dc-97e6-4f00f0edd107,Inbound,Returns,Reverse Pickup Enquiry,Good ,886c5f18-5e06-46fd-97dc-08aa78ba124b,,22/08/2023 07:49,22/08/2023 08:24,22-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
d03247aa-8db2-4f61-9101-a0e3fced5299,Inbound,Returns,Reverse Pickup Enquiry,"Don't waist customer time to call again and again, focus on query resolution, Shopzilla service is very slow.. I am begging for my money from last 2 months",d156594b-419b-4be8-8fe7-3da95f7d4575,,22/08/2023 00:07,22/08/2023 00:11,22-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,4
749af196-fbfd-4691-8042-6ccc50841d6e,Inbound,Refund Related,Refund Enquiry,,4e188d3c-95c4-4d8f-8f36-2246280906d0,,22/08/2023 11:45,22/08/2023 11:45,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3cc03558-d328-43b7-96ff-9e16ee049ba2,Outcall,Returns,Fraudulent User,,39ba527d-a6c9-4aea-aca3-2c8d58519c25,,22/08/2023 12:36,22/08/2023 12:43,22-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
e5fb6681-e7f8-494a-959e-160aacb7e2cc,Outcall,Returns,Return request,Good sevice cosstmer,768cca67-f53c-40b4-9d27-8e506194b737,,22/08/2023 12:53,22/08/2023 12:55,22-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e8dec1ef-9b4a-4436-8968-873f61d5e999,Outcall,Returns,Reverse Pickup Enquiry,,58472c41-1326-4138-ad83-916418a6cf83,,22/08/2023 19:38,22/08/2023 19:52,22-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
ed5844a0-926a-4956-aff8-c65810829676,Inbound,Order Related,Delayed,,a67ccfff-63db-40c7-8762-e57d0759bce9,10/08/2023 13:18,22/08/2023 20:27,22/08/2023 20:32,22-Aug-23,SAHARSA,Books & General merchandise,223,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
bf303924-56fa-4c8d-abc8-bcfcd7fc3370,Outcall,Cancellation,Not Needed,,f39d0329-1b9c-476e-aa20-f14e226eaec9,16/08/2023 22:53,21/08/2023 19:41,22/08/2023 00:33,22-Aug-23,KARIMGANJ,Mobile,6499,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
7e56bbec-e12d-445d-a3b3-c469de54e6c3,Email,Order Related,Delayed,Worst service ,77f04f0a-8165-42c3-9210-45e569668f80,,22/08/2023 14:23,22/08/2023 14:38,22-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
987257cd-d532-4bcd-8ad6-71f884657f21,Inbound,Payments related,Online Payment Issues,,6593bab7-2500-43da-9e57-41af254cc096,,22/08/2023 14:11,22/08/2023 14:24,22-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
2a9757b9-21c3-40ca-8684-ab1dc5511af0,Outcall,Returns,Missing,,13742f50-3c1e-4bdd-b2ad-44cc9e2fff57,14/08/2023 14:18,19/08/2023 11:47,22/08/2023 16:22,22-Aug-23,BHARATPUR,LifeStyle,1299,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
4022a842-abc2-47f2-8209-6cb471489954,Inbound,Returns,Reverse Pickup Enquiry,,6ebef8d6-fd15-473f-bf13-2cda1d08c0db,,22/08/2023 20:03,22/08/2023 20:11,22-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,1
ba3f096e-c365-429a-974d-41ed5fb96040,Inbound,Order Related,Installation/demo,,8eb28a9a-f85c-4f3d-b8bf-a42c0b41a802,,22/08/2023 11:24,22/08/2023 12:48,22-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
07a6ff15-5233-45dc-9294-5cc089102dd2,Inbound,Returns,Reverse Pickup Enquiry,,63d94adb-9529-4fe7-b769-25a9b14ab6b8,,22/08/2023 17:35,22/08/2023 18:20,22-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
8a1931a8-3520-4c5c-89b8-0c75927dc176,Outcall,Returns,Wrong,,7d8ccecb-733d-41d8-9862-12c181a85efd,,22/08/2023 00:56,22/08/2023 01:02,22-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
38e40973-cfed-43ff-845d-d25b9e35e604,Inbound,Returns,Wrong,,e45cafe0-c2e6-4e6f-96ad-8f16fd0f33df,,22/08/2023 20:53,22/08/2023 20:53,22-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bb370fd7-80e7-4727-bac4-a3c55c61e134,Inbound,Returns,Service Centres Related,Good ,ce1679d4-7b75-4ea8-a4df-531625d87da8,,22/08/2023 23:13,22/08/2023 23:15,22-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
9dad645a-f8b6-4d25-b66d-7a3afa48efb0,Inbound,Returns,Return request,,fbbe1711-0a81-4a23-9eee-4a5a50533d4b,,22/08/2023 13:42,22/08/2023 14:03,22-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b5090eb0-52b2-48df-9b60-8d081e1e8a8b,Inbound,Returns,Fraudulent User,,6730be6a-7844-49b4-a262-f85fc69b7edf,,22/08/2023 19:11,22/08/2023 19:15,22-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
09ac5ada-2128-49dd-ba26-4ccf7c33771d,Inbound,Feedback,UnProfessional Behaviour,Good,44942068-b95c-40e3-948f-1503295f298d,,22/08/2023 11:37,22/08/2023 12:04,22-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
265043c3-91e0-4ce0-9142-c020405400d8,Outcall,Order Related,Invoice request,,103203ab-a5f3-4b78-8464-1078eb4059e9,,22/08/2023 17:56,22/08/2023 18:05,22-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
1233c9f2-990f-4ff6-aa71-6b98c7557918,Email,Order Related,Delayed,,b07e6649-276f-421e-bf32-ed730b214570,,22/08/2023 21:03,22/08/2023 21:04,22-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
b437adb9-b378-45bf-bdef-a8f7610d29c8,Inbound,Returns,Return request,,11cbf587-fcef-4c5a-b20a-57199733498a,,22/08/2023 08:24,22/08/2023 08:31,22-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
8687026a-480b-44f7-9693-9fdcfaf3b0be,Inbound,Returns,Reverse Pickup Enquiry,,6b1d6b66-6202-4312-9ea7-c23b13bac526,,22/08/2023 12:09,22/08/2023 12:20,22-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
028304bd-9982-40f5-bb1d-94f596b52455,Inbound,Returns,Reverse Pickup Enquiry,,acf91c34-9200-4a36-89a0-aa8316bbdc2d,,22/08/2023 10:15,22/08/2023 10:27,22-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
acf0b762-952b-463c-8dcf-00728a1b8ca5,Inbound,Product Queries,Product Specific Information,,65adf04f-cce0-4596-aeb0-4bfda6834043,,22/08/2023 14:20,22/08/2023 14:24,22-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
5df9b781-e6ca-4caa-942d-8fc2708430f9,Inbound,Shopzilla Related,Shopzila Premium Related,,3192d710-4ff6-41c6-ab51-d78724afe58f,,22/08/2023 15:55,22/08/2023 16:01,22-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,4
8b111d2b-d073-422e-a0c5-a9affa6c5068,Outcall,Feedback,UnProfessional Behaviour,Make sure Customer's order delivery is top priority,4aec490c-66b5-46a8-aaba-28824e579dfe,,22/08/2023 19:43,22/08/2023 19:45,22-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
9856adeb-4685-4fdd-9447-dca8bef3dbc6,Inbound,Order Related,Delayed,,7b5f386b-8762-4b35-8dac-c3f52135fed6,,22/08/2023 16:07,22/08/2023 16:10,22-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,4
01af641e-6981-4bf9-831b-d70fbb17a19c,Outcall,Returns,Fraudulent User,,2040e971-4f84-42a5-a16d-321a8828996c,,22/08/2023 11:51,22/08/2023 12:34,22-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
4cd0338a-c04a-45b2-a860-821a828f089c,Inbound,Order Related,Installation/demo,,9793604c-c6c4-4198-a569-5d3ec0e6f4d6,,22/08/2023 11:59,22/08/2023 12:10,22-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,3
4e42ccf0-ead7-4236-a7ab-a7afc7def7b1,Inbound,Refund Related,Refund Related Issues,,e784a3c3-d587-4b67-88a3-d8af2a82a68c,,22/08/2023 17:18,22/08/2023 17:19,22-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
07bf57c5-99ff-498a-944b-a163a623aee7,Outcall,Order Related,Delayed,,f6514692-853e-44dc-b8b1-b237720d05c7,18/08/2023 12:00,22/08/2023 17:15,22/08/2023 17:20,22-Aug-23,AHMEDABAD,Mobile,10499,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
245a474a-8185-4fc1-a936-b115dd04ef09,Inbound,Order Related,Installation/demo,,902d1324-db62-45a5-b9f8-0eb794900b50,,22/08/2023 09:17,22/08/2023 09:24,22-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
ea643104-93db-44dd-b433-488196de6de2,Inbound,Returns,Reverse Pickup Enquiry,For ShopzillaPlease be polite for delivery and return pickup and be a partner with valuable and good rated  sellers not with a useless sellers,e829a0e9-9e65-4c28-af06-f08540873c14,,22/08/2023 13:29,22/08/2023 13:30,22-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
7f89505e-23b0-46a6-bbde-de90d88adb35,Outcall,Order Related,Delayed,,f4e0d27d-183e-4ec1-a7fe-f05abf77080a,,20/08/2023 14:21,22/08/2023 01:44,22-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
89f1c2d4-a53f-4879-94a0-12d32a57a665,Inbound,Order Related,Order status enquiry,Very good,6b7867fa-32d9-43ff-8673-6122b0a16ad9,,22/08/2023 13:58,22/08/2023 14:06,22-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
49ee831f-9b49-41b6-a1ef-caa6eefcabed,Inbound,Order Related,Delayed,,839401ed-6432-483a-947c-1f9148afb213,09/08/2023 23:29,22/08/2023 11:47,22/08/2023 11:49,22-Aug-23,GAUTAM BUDDHA NAGAR,Furniture,5292,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
8643dbe6-ba71-4ab2-a66a-78d714dcbe14,Inbound,Returns,Reverse Pickup Enquiry,,b33458ba-2e85-48ac-898e-ceade31bb5e7,09/08/2023 12:08,22/08/2023 11:48,22/08/2023 13:21,22-Aug-23,PATNA,Electronics,664,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
40de6693-6077-41e3-8ba6-2838dd42d827,Inbound,Returns,Missing,,240d5d34-ba59-4164-900e-0ef11d45ab43,17/08/2023 08:23,22/08/2023 13:01,22/08/2023 13:52,22-Aug-23,NEW DELHI,Home,410,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
065a47fe-cde0-4697-a194-53abce3d594f,Inbound,Returns,Wrong,,d933c126-95ed-4e7c-95a9-b5bad8208f55,,22/08/2023 08:48,22/08/2023 09:03,22-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ca461be0-5931-44ab-a094-e817f3b41e05,Inbound,Returns,Reverse Pickup Enquiry,thanks ,29da42e9-9e5f-4917-bca5-5fecb4ebfd0d,,22/08/2023 16:49,22/08/2023 16:53,22-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
7016756e-1ad4-4165-ba4d-13ac2949d244,Inbound,Refund Related,Refund Enquiry,,0a456dca-af57-4473-9abf-d703e46e4879,,22/08/2023 17:09,22/08/2023 17:10,22-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
76236430-1de2-42da-8fa9-c30bfdc60511,Outcall,Order Related,Order status enquiry,The customer executive is only giving automated reply and not able to resolve the issue of delay in shipment while in SuperBuy issue used to get resolved by taking logistics team into loop.,c94208eb-1f1a-4eb9-8c9d-79f19b0a612b,12/08/2023 20:16,22/08/2023 08:26,22/08/2023 08:51,22-Aug-23,VISHAKHAPATNAM,Home,159,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
580cb896-c049-4437-ac6f-2de23893e6eb,Outcall,Returns,Return request,,7686906c-08ea-4434-8f60-2adb3f429451,,22/08/2023 08:43,22/08/2023 08:46,22-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
ff7e6b76-259b-409e-9d56-7bd58eb2fc91,Outcall,Returns,Fraudulent User,Good ,e063fc5f-be9c-41d3-999e-a944842f7196,,22/08/2023 22:53,22/08/2023 23:00,22-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
6ab485b9-1980-44df-9a8e-c7bce96bf447,Outcall,Returns,Reverse Pickup Enquiry,,8c228c07-e2ed-40b1-92c9-92f7422b91a7,,22/08/2023 19:45,22/08/2023 20:13,22-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
32394f65-b90f-4a72-9c9d-4b7d557217ae,Outcall,Shopzilla Related,Signup Issues,,a73788ac-6b46-479b-b70f-582b98cf309a,,22/08/2023 23:24,22/08/2023 23:58,22-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
595a1bdc-6c86-4ebd-a0c8-f6cf94361f1a,Inbound,Shopzilla Related,General Enquiry,Shopzilla services are too good. Paylater option affect civil score. Work should be done on this that there is no affect civil score.,66e6637f-71f7-48e2-9383-b3f099183816,,22/08/2023 08:09,22/08/2023 08:21,22-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
05664deb-8efe-4401-a8d8-39017aab04bf,Inbound,Order Related,Order status enquiry,,f01409f7-ddc1-49b1-9466-8761be5b995e,,22/08/2023 19:15,22/08/2023 19:17,22-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0a5790a6-585e-4a93-a9d7-e6eea45b7cb7,Inbound,Returns,Damaged,,5337dd80-d38a-47c0-afb4-bdc9851f8761,,22/08/2023 17:35,22/08/2023 17:36,22-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
189378af-2848-4eb9-98c5-bda7ea50d027,Inbound,Refund Related,Refund Enquiry,,7c7cdeb9-2d3e-4599-99ac-1e37e03665c9,,22/08/2023 12:24,22/08/2023 12:33,22-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,3
7bdc5ee0-9fe7-424e-96a3-c17a95d2566a,Inbound,Returns,Reverse Pickup Enquiry,,b052ce3a-a872-439f-9db2-ce7b3fa5a682,,21/08/2023 23:33,22/08/2023 00:33,22-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
66d3fc01-e3db-422e-a085-a92c3172154e,Inbound,Returns,Reverse Pickup Enquiry,Thanks for the executive for timely resolving problem.,d25a74af-26d0-421f-a997-39814d515e9f,,22/08/2023 08:41,22/08/2023 08:46,22-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
5b0b6194-c3f1-4d07-8c78-c456dba8db36,Inbound,Returns,Reverse Pickup Enquiry,,9789d9d2-f897-43c3-bbed-ba688c3eb6d0,,22/08/2023 13:09,22/08/2023 13:46,22-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
5e72ef61-e358-401b-8357-c640f2f7ccd5,Inbound,Order Related,Invoice request,,749610d6-34be-4c03-bddb-1aadc18bfee7,,22/08/2023 15:52,22/08/2023 15:54,22-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
878afa68-5d02-49bb-8aba-577f7797730e,Inbound,Order Related,Invoice request,why  are u not able to show invoice  in app after the item is shipped/dispatched?In the SuperBuy it is available after the item is shipped.My GST invoice is not generated as requested.,b1c9e99b-31c4-4857-9675-61b4e8351f59,,22/08/2023 19:42,22/08/2023 22:11,22-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
c6210193-9938-4319-9b83-bd31fdbf432b,Inbound,Refund Related,Refund Related Issues,AAP se baat kar bahut achha   ,01feeef7-550e-4ac1-a02f-f8c5fb1f4e11,,22/08/2023 16:08,22/08/2023 16:31,22-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
b551dea8-5f75-49ec-bcef-6740e61d59bd,Outcall,Product Queries,Product Specific Information,,1737bddf-80a1-449c-ae30-e70685135f86,,21/08/2023 17:27,22/08/2023 09:17,22-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
336020c5-dc97-488f-8f16-ed33ed04e5fc,Inbound,Returns,Damaged,Technician not visit the RO and without visit return canceled ,15476f9a-35cc-4f33-ae33-8d9cd6ecb1a6,,22/08/2023 07:15,22/08/2023 08:15,22-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
934d6828-cc26-48fe-8c6b-88444ab1d414,Inbound,Returns,Reverse Pickup Enquiry,I return this shoe ...Pls quick return delivery of this shoe,66537455-2e53-4421-ad52-d65c072a9c35,,22/08/2023 16:00,22/08/2023 16:05,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
9da37b2a-8c84-456d-9b35-08fbaabfaaa5,Outcall,Returns,Fraudulent User,,e6f51811-32c0-47b3-9ded-9cb7d5671894,,22/08/2023 20:27,22/08/2023 22:32,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
4d363ffb-0916-4d9a-b727-23d83f6a8171,Inbound,Feedback,UnProfessional Behaviour,,c39c2f09-2357-43b8-88c7-243e56228361,,22/08/2023 12:32,22/08/2023 12:53,22-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
5207b214-9784-4c7e-adf7-cea881a54e7f,Inbound,Returns,Missing,,aa011e10-0ec6-4195-bd3d-da102290afcc,,22/08/2023 16:15,22/08/2023 16:16,22-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
a23cbd1a-13de-47c1-9fb9-6237c36c35aa,Outcall,Feedback,UnProfessional Behaviour,,f1bcc1bd-c2df-427a-97bc-19e51a264861,,22/08/2023 07:49,22/08/2023 09:31,22-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9f224c08-f9c9-4f57-8ce4-5d74e0b3612d,Inbound,Order Related,Customer Requested Modifications,,0f5bc2f4-ad41-4b4a-88cd-2cfe323573c8,,22/08/2023 20:44,22/08/2023 20:50,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ce914714-9dd3-4f79-8a41-eb225b624b54,Inbound,Order Related,Unable to track,,62a526d3-dd2d-4feb-8914-ca52e23ea74a,07/08/2023 13:18,19/08/2023 20:08,22/08/2023 13:11,22-Aug-23,HAZARIBAGH,LifeStyle,2314,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
ea29d381-5fdb-4513-a651-793f5ad0c261,Outcall,Returns,Reverse Pickup Enquiry,,54fe7519-6337-4793-a3b9-f761d692cb4d,03/08/2023 19:20,22/08/2023 18:21,22/08/2023 18:24,22-Aug-23,SAMBALPUR,Home,435,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
6ebc81b5-6ecd-4a5d-959d-4b4d912bdf04,Inbound,Returns,Return request,,3c049d7f-f77b-40eb-af3d-655fa310e79d,,22/08/2023 13:26,22/08/2023 14:19,22-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
9c628ac3-cd7c-4454-931e-d4becebe2320,Inbound,Cancellation,Return cancellation,,15035bd3-783d-4040-8b50-a2ac612e1b31,,22/08/2023 20:41,22/08/2023 20:44,22-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
b355e7f1-0323-4fd4-8ff3-0dbfc14d9521,Outcall,Payments related,Online Payment Issues,,85f32075-f53e-43db-88b7-da30f9db66b6,,22/08/2023 21:00,22/08/2023 21:09,22-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,3
d52e3578-0017-44f6-86b2-8a83c811369c,Inbound,Returns,Service Centres Related,,bf0d82f2-ebf3-426e-98ca-78a365b2372e,,22/08/2023 07:53,22/08/2023 15:14,22-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
033289e9-601d-45a6-a033-56b052cdf3a3,Inbound,Returns,Reverse Pickup Enquiry,,b5d843fa-25c1-4747-a197-2e9be3f9180f,,22/08/2023 09:48,22/08/2023 11:58,22-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
dc1cf783-b207-4f1c-8a9a-9b02487d8551,Outcall,Returns,Reverse Pickup Enquiry,,1478a864-3d3d-4263-b9fd-22bc52d55a63,,22/08/2023 11:43,22/08/2023 11:48,22-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bbd13477-78db-4814-931b-ba5e610ab2b9,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla walo tumhara service bilkul   ,e4ff9868-4cc6-4077-9920-ab2971816cde,,22/08/2023 20:44,22/08/2023 20:45,22-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
f19a76d6-e9f1-4c90-b821-0b2be875cbcc,Inbound,Order Related,Delayed,Superbbb,13256bf7-4b61-485d-a9dd-b5cd4fd4c6cf,,22/08/2023 18:15,22/08/2023 18:18,22-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
0ed0c806-c497-44f1-afc5-cd39440fb993,Inbound,Returns,Reverse Pickup Enquiry,,631a3e94-a46d-4028-be28-3792e4f1f216,,22/08/2023 21:39,22/08/2023 21:39,22-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b7faac3-47d5-433a-a1e7-5e6a5f6a0088,Inbound,Returns,Missing,Missing product,93976818-4e02-49f8-a716-a42376ea9e12,,20/08/2023 17:37,22/08/2023 17:24,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
f5195a8e-acbd-42da-a925-d281b40aae64,Email,Returns,Reverse Pickup Enquiry,,7c476c74-00e1-4c68-9cec-5ccc69b89305,,22/08/2023 17:48,22/08/2023 18:16,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
53737c4b-a427-428b-b121-bf57073d7ef3,Outcall,Order Related,Order status enquiry,,544ee190-5da8-4c9f-add8-9a57e236b99b,,22/08/2023 08:30,22/08/2023 13:50,22-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,3
142c1673-5b50-4669-b439-05c629a2c8bb,Inbound,Returns,Reverse Pickup Enquiry,,f6296fd0-3c10-4ae8-81ee-ba0bc1d98264,,22/08/2023 09:30,22/08/2023 09:48,22-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
26e7740f-53fe-4761-9587-d665155df454,Inbound,Order Related,Installation/demo,,5f1b34ae-b5ef-4f35-a015-e5f48031887d,,22/08/2023 15:57,22/08/2023 21:40,22-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
3d363869-adb4-4da9-9902-86453cc70a82,Inbound,Returns,Fraudulent User,,e77d16fc-e59a-4b73-ad39-c220b9a07dae,,22/08/2023 19:13,22/08/2023 21:06,22-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
2cb98627-960d-4235-9880-e45acf0c209b,Inbound,Returns,Return request,Firstly thanks to support executive Mr.  .Plz Make flexible policies which help customers.Thank you,221d80ed-bffe-48ed-9f9c-2b9ef480def1,,22/08/2023 10:33,22/08/2023 10:52,22-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
1b46d189-0919-4877-8f9c-b6f4a963e42f,Inbound,Returns,Fraudulent User,Very nice ,63edda71-cda2-4a3c-8f16-1dbbacaf16db,,22/08/2023 22:09,22/08/2023 22:37,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
a15d8fd9-6b9c-46bb-8394-8ba91790e72e,Inbound,Returns,Reverse Pickup Enquiry,Make policies more flexible. Ensure seamless buying/replacement/return.,f13de9c9-3166-4509-b901-a79698a8e2da,,22/08/2023 08:45,22/08/2023 09:08,22-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
a5bcd7c6-b098-4867-b7de-33760dac60cc,Inbound,Returns,Fraudulent User,,1c332c97-79d0-49b0-96f1-a0a480a7bd23,,22/08/2023 18:21,22/08/2023 18:29,22-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9a7430ac-a21f-4ee5-8ace-d0791e85b275,Outcall,Shopzilla Related,General Enquiry,,56f07a3d-d43a-42fb-9cb3-e28bb6d365ce,,22/08/2023 22:32,22/08/2023 22:38,22-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9ca33384-9b84-4afe-8453-4cc40f814734,Inbound,Returns,Reverse Pickup Enquiry,,586ab25c-422c-4526-897b-4ad98eb43090,,22/08/2023 15:21,22/08/2023 15:23,22-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,3
7ecb3c87-fc57-4379-a1f5-d39d6a7b6009,Outcall,Returns,Missing,,afb80c9f-0f23-4068-a807-0fe418a801b5,,22/08/2023 18:29,22/08/2023 18:32,22-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
e8859bc4-cd34-4e42-b235-a7f035e3121b,Inbound,Order Related,Installation/demo,,bf0f2df7-ebdd-4e55-accf-7a31cfa34935,,22/08/2023 22:21,22/08/2023 23:39,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,2
8dec4c98-f5c5-41fd-9721-82fa43bba559,Email,Order Related,Delayed,,d45d1d52-7d7d-4f7a-89d4-679d4c711dd9,,22/08/2023 11:14,22/08/2023 11:16,22-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
6b52d79d-7654-4a6e-922b-4a1e56c7e03f,Inbound,Returns,Self-Help,.,11c0e365-b4c7-4193-baa7-88c10dada51c,,22/08/2023 12:14,22/08/2023 12:16,22-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,4
6dede407-47ee-4296-9a90-c4a8b02a7fb9,Inbound,Returns,Reverse Pickup Enquiry,,bc174b5d-7ad0-406c-9097-1f3ff332aeaa,,22/08/2023 13:58,22/08/2023 14:05,22-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
739d9c6d-30ce-4d16-9b85-2911520b980b,Inbound,Returns,Reverse Pickup Enquiry,,f9367c1c-7e44-4bc8-bc29-1d2dfd2cfd37,,22/08/2023 14:48,22/08/2023 14:51,22-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,4
9fc8199d-7cac-4604-94c5-9edc714447c3,Inbound,Returns,Reverse Pickup Enquiry,,ef4942f9-5c87-4cf0-9cdd-f86a7cb5a0de,,22/08/2023 15:05,22/08/2023 15:10,22-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
d141b9ff-6c38-4105-a0d1-411a9fa9268d,Outcall,Order Related,Delayed,,7b6c866c-e4a1-471c-913f-d3492b7628fa,,22/08/2023 22:11,22/08/2023 22:12,22-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
d79923ab-783d-4e5b-9062-fdd985483258,Inbound,Returns,Reverse Pickup Enquiry,Good,02f7649a-4cff-4328-931a-15894a8d9363,,22/08/2023 15:09,22/08/2023 20:36,22-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c6a5d168-1a58-47ca-aaad-6f112e20dfd9,Outcall,Returns,Return request,,041d807a-2a32-426e-9dc4-755f513ae9d1,,22/08/2023 17:04,22/08/2023 18:10,22-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
5a5dc8f1-4be5-4fde-9388-20a3faf61e74,Inbound,Shopzilla Related,General Enquiry,I'm not much happy for the product because the product details shows the provision of pencil but I didn't get it and I am actually order it for provison of pencil only,3104638a-52c4-409a-842f-07e40f6fc155,,22/08/2023 19:33,22/08/2023 19:55,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
a9667a5f-70db-45c4-adbe-805132d8d27c,Inbound,Returns,Return request,,d1af566f-7fba-4e92-a197-3ca38b24359d,,22/08/2023 19:54,22/08/2023 20:06,22-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
edb5c779-fd57-4c47-afad-4bfa7cb5bcd0,Outcall,Returns,Reverse Pickup Enquiry,,8fc53cb0-f918-435d-95bf-bc1b2b9b75dc,,22/08/2023 21:47,22/08/2023 23:50,22-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
eb65cff3-075e-49d9-ab1f-3b13697b5359,Inbound,Order Related,Installation/demo,,e90b9592-265d-44ac-be28-8ced8fbd0ea1,,22/08/2023 08:33,22/08/2023 17:22,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
842f6765-1033-40dd-9b4a-4bd280041639,Outcall,Order Related,Delayed,,71dadc65-4213-4ca5-a471-92d0d8669648,,22/08/2023 09:35,22/08/2023 09:39,22-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,4
dc2d55f6-611d-48d1-af25-611e44871152,Email,Returns,Return request,,17385ede-5ba4-48f7-9cf4-e2e1bcdf53ae,,22/08/2023 17:32,22/08/2023 17:58,22-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,3
a831b630-add8-499f-90c2-bc8fc5490bea,Outcall,Refund Related,Refund Related Issues,,a1dd11e2-529a-4b77-849c-b75cbfde3b3e,,22/08/2023 21:20,22/08/2023 21:23,22-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,4
7dc20af5-bff2-4696-a5ab-3df44d93492e,Outcall,Order Related,Seller Cancelled Order,Change logistic team,de4d8ea1-6ac3-4260-85c4-cdafb2be4f2b,,21/08/2023 22:55,22/08/2023 16:43,22-Aug-23,,,,,Whitney James,Noah Patel,Emily Chen,>90,Afternoon,1
3961030d-b471-4b8b-9672-94fb137fbac2,Outcall,Shopzilla Related,General Enquiry,,242a61be-39ed-4d93-930b-2e8fd286972c,,22/08/2023 14:57,22/08/2023 15:09,22-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
aa326d53-7a3c-4325-8a3a-cd31d5fdf561,Inbound,Order Related,Installation/demo,,1d230ca5-650b-4f4c-aaac-06b31cf29c3b,,22/08/2023 00:39,22/08/2023 00:40,22-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
d2e9a54c-5ca0-4cb5-9fa6-c786de3664da,Outcall,Order Related,Order status enquiry,,afe61491-be50-4e14-8245-ba6a6f57e1af,,22/08/2023 08:31,22/08/2023 08:32,22-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1c23892e-b7ec-4d66-b5c5-df41e0ed21f6,Inbound,Returns,Return request,During call my call is disconnected from your support agent.,4b68b47b-0b13-43aa-a559-712b77e7c48f,,22/08/2023 20:33,22/08/2023 20:44,22-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
49c72d30-e89f-43a6-8485-2a1a8f4afb57,Outcall,Returns,Wrong,,469ed841-943e-4cf6-b397-6fe45cc8f206,,22/08/2023 21:53,22/08/2023 21:56,22-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
b946430f-ed7b-4ade-8f59-401ae8529333,Inbound,Returns,Product related Issues,,ee469c2e-5862-44ae-a568-2a0ed88a3a5e,,22/08/2023 22:17,22/08/2023 22:22,22-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
3a8260bf-2ce3-41e9-bab1-3efa4308079f,Inbound,Order Related,Order status enquiry,Outstanding ??,07a3b71a-6af9-49ab-a0e6-379b7ad041b7,,22/08/2023 22:41,22/08/2023 22:42,22-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5e96c6c3-086b-4ecb-8b76-ba68dd430c67,Email,Returns,Fraudulent User,,709001f9-346e-4dfc-9b38-ac4f61bd54c5,,22/08/2023 13:48,22/08/2023 18:09,22-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,4
3c76b2a4-6593-4e3d-bc3d-7d01c3860c49,Email,Returns,Return request,Waste service Shopzilla,56c3e230-0b61-4845-beff-c0fde3764038,17/08/2023 10:42,21/08/2023 13:00,22/08/2023 20:58,22-Aug-23,HYDERABAD,Electronics,1999,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
619a83f6-9b68-4709-adb1-439bf0a5e720,Inbound,Order Related,Seller Cancelled Order,,3df7ef46-8ccb-4f24-b543-e5e24968c086,,22/08/2023 10:19,22/08/2023 18:02,22-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
397c7182-2c4a-44bb-bc26-a40f960f8445,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,05c93d50-154f-49c8-bf98-7015bcb92c7d,,22/08/2023 17:39,22/08/2023 17:44,22-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
57c4b15e-76e4-4a7c-8ed9-ce6d9247af6e,Inbound,Returns,Reverse Pickup Enquiry,,97f0071d-5edd-47c0-a987-7659609ad9f7,,22/08/2023 22:00,22/08/2023 22:21,22-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
bb95e226-f779-4e76-8120-87c254b53b6b,Inbound,Product Queries,Product Specific Information,,81ac75af-7d7b-4101-9719-0a778e88d16b,,22/08/2023 09:22,22/08/2023 10:15,22-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0e85ef95-3eff-467f-bc17-c94afdbadc12,Inbound,Order Related,Invoice request,,0fda0ede-35d5-4159-bcd0-ea31cb2ade2f,,22/08/2023 13:35,22/08/2023 13:53,22-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d96ec67c-8f00-4c8e-9c92-dfce879938ca,Inbound,Returns,Return request,Good,ff940864-3c64-458e-a1de-207e89367fbb,,22/08/2023 20:21,22/08/2023 20:23,22-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
6110bd83-4268-4898-a365-5dc3d221818a,Inbound,Product Queries,Product Specific Information,,aa9eeefd-3bcd-4d26-89e5-0ff46222c380,,22/08/2023 07:50,22/08/2023 10:09,22-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
057dca6d-c0be-423e-8d67-a1b6f808e291,Outcall,Refund Related,Refund Enquiry,"Policies are more complex.Don't happy with sellers, they are new to Shopzilla, their review and ratings are very poor.If we Google Shopzilla seller name, it shows many complaints against seller on consumercomplaints platform.This make very owful experience for shopping via Shopzilla.",f745c1ea-847e-4321-9b28-5a118f887568,,22/08/2023 08:44,22/08/2023 08:45,22-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
765c8caf-f67f-4385-89d0-df60dcaf7bd3,Outcall,Order Related,Invoice request,The customer service is very good and excellent service ,6169e62d-22d5-4fad-914c-1130a70549a0,,22/08/2023 14:20,22/08/2023 14:23,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
41edbf40-7cab-4a04-9587-47767768c0af,Inbound,Returns,Missing,,9aa764d2-70b5-4a53-9311-f382a2a0846b,,22/08/2023 19:58,22/08/2023 19:58,22-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
0ea3f6c3-378f-43d6-b032-a14ae454c1e4,Email,Order Related,Delayed,,eac79d31-108c-4eff-b137-389bb288ceb5,,22/08/2023 11:29,22/08/2023 11:29,22-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
70f9a1ae-8b10-4e8b-9959-6fdc09769a8a,Outcall,Returns,Reverse Pickup Enquiry,,0ca216e4-19fc-49d0-97e2-b461f46c9220,,22/08/2023 11:06,22/08/2023 12:03,22-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,2
c5b3b21d-cf25-4749-a901-a1db31ae664f,Inbound,Order Related,Delayed,,b84b58a9-812e-4f8f-a346-bc396a6b1cd9,,22/08/2023 21:20,22/08/2023 21:25,22-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
38e10d40-2289-407a-b953-454fc30b17a7,Inbound,Order Related,Order status enquiry,,4b684106-8c16-4a18-ac6c-610f6561cee6,,22/08/2023 17:20,22/08/2023 17:22,22-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
810cee74-af6f-481f-9d6d-f9a585ec4a15,Inbound,Returns,Reverse Pickup Enquiry,,1b4dc735-58e3-4a54-963a-a64745884af7,,22/08/2023 21:22,22/08/2023 21:38,22-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
154b69b6-b8f9-4851-b7c7-79b13a1a06df,Inbound,Feedback,UnProfessional Behaviour,,7c27ec83-0dea-435b-b5ff-13b2214d4e8f,,22/08/2023 14:41,22/08/2023 18:01,22-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,1
6d490f32-df5a-42ad-943e-15be61a5c725,Outcall,Returns,Missing,,41b69239-40d8-4688-8e54-57799cf3164b,,22/08/2023 12:29,22/08/2023 12:31,22-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
d31b0272-d49e-4b24-a2c7-019019f2c7ca,Inbound,Returns,Reverse Pickup Enquiry,Please send carefully only order product .Other product harrase us,176010ad-9797-4371-9ab8-1d94e3e3eff1,,21/08/2023 16:21,22/08/2023 10:54,22-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
fcb6a1cc-5999-4933-a801-184aadcc7526,Inbound,Returns,Reverse Pickup Enquiry,,529e6456-fa5b-4110-aa1e-db7e50065ed4,,22/08/2023 18:57,22/08/2023 19:00,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
80d4bd4c-508f-403d-ad3f-e22f0b6ddd93,Outcall,Shopzilla Related,General Enquiry,,68632877-298c-44fb-8a0c-7000d31fab34,,22/08/2023 08:32,22/08/2023 08:36,22-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
07a8bf93-39c2-4744-ae8a-97d9aa821be4,Inbound,Returns,Reverse Pickup Enquiry,Not satisfied ,714c5738-1943-440f-9432-e5df913b34fc,,22/08/2023 11:06,22/08/2023 13:10,22-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,1
6d4f4a79-eaa8-4ebb-ba8a-51364165d877,Inbound,Returns,Damaged,,0a9bf2e2-8118-45b8-b2f3-96ad25797a21,,22/08/2023 07:05,22/08/2023 07:17,22-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
eda5b390-407b-489a-9148-40e8c270efd2,Inbound,Refund Related,Refund Related Issues,,e99c8e57-7060-4593-a7b4-84608e693ae3,,22/08/2023 10:35,22/08/2023 11:36,22-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
1d57f6cf-4428-455e-aa3e-d1c0542a5d44,Outcall,Returns,Reverse Pickup Enquiry,,17962718-542b-45e2-a55a-071baafe9c5a,,22/08/2023 16:16,22/08/2023 16:18,22-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
cd60055e-73ef-41cf-bcd3-c906e5667aa1,Inbound,Shopzilla Related,Shopzilla Rewards,Excellent service ,98b2f378-552f-4421-ab95-ccdfb34f3260,,22/08/2023 22:59,22/08/2023 22:59,22-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
6dc5f6dd-61d6-4b8d-9db2-bd6fd9aec523,Email,Refund Related,Refund Enquiry,,b4183004-4ac6-4e0b-ab61-b9645ae225d7,,22/08/2023 13:00,22/08/2023 13:18,22-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
86c3c80c-d1ba-4321-ab28-5035f6bfa41e,Inbound,Refund Related,Refund Related Issues,not good,4090a1fc-27f7-44db-959a-c789288985be,09/08/2023 12:12,22/08/2023 21:26,22/08/2023 21:26,22-Aug-23,HAZARIBAGH,LifeStyle,619,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
3c9a33bb-9991-4596-a911-98e1a40e38de,Email,Feedback,UnProfessional Behaviour,Good ,f3dd33dd-408b-4181-baab-31883b36b8a9,,22/08/2023 10:20,22/08/2023 10:24,22-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a7de8f85-44fd-42b1-9a05-3b46ddbff989,Inbound,Order Related,Order status enquiry,Right ????,52500bc3-0d26-4989-9305-d34f549b9ea7,,22/08/2023 12:43,22/08/2023 12:44,22-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3c4abaa5-1f8c-44dc-bc72-375b4b657a6e,Inbound,Order Related,Priority delivery,,102981f7-107f-419e-a5ab-d1e9ebeea615,,22/08/2023 14:15,22/08/2023 14:16,22-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3744e235-5c48-4520-9af0-e7dcde688af6,Inbound,Returns,Reverse Pickup Enquiry,Product related i want to return my order,23071152-ea50-40fe-ac9c-adcab54c9380,,22/08/2023 19:32,22/08/2023 19:35,22-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,1
03bc7055-e2dd-4ab6-b310-e9a7117b1735,Inbound,Returns,Reverse Pickup Enquiry,Very nice response ,c69b84da-c22c-4d05-bbd1-71821c578080,,22/08/2023 20:14,22/08/2023 20:46,22-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
31a41753-63a4-4891-9906-21ede8ec9f66,Inbound,Returns,Fraudulent User,,2eb7c856-368f-4094-904a-a89a934ca4b8,,22/08/2023 21:04,22/08/2023 21:04,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
e8f38b3a-0006-46d5-bf92-ec4c4b29ae59,Outcall,Order Related,Delayed,Very very thanks ??,b68d6d1a-602b-46c7-b2a7-cda9e117bc4c,01/08/2023 16:17,22/08/2023 14:27,22/08/2023 14:29,22-Aug-23,VISHAKHAPATNAM,Electronics,1199,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a4374fce-5858-463f-96cc-087cb33c945d,Outcall,Returns,Return request,,87ca56da-1ce8-4794-a1f8-110919cedee2,,22/08/2023 08:07,22/08/2023 08:08,22-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
e7296df9-e815-4ba6-816e-191428b69327,Inbound,Returns,Return request,,9eef246f-da54-46f1-87f4-199eacaf1767,,22/08/2023 12:41,22/08/2023 13:29,22-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
431fba14-f3fd-40b1-ab75-79298642fea5,Inbound,Returns,Exchange / Replacement,,714f1cbd-cca9-41ca-9105-591c42b8394f,,22/08/2023 10:34,22/08/2023 10:35,22-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
7946b61b-78b8-4c10-9c4e-74192aee87db,Outcall,Product Queries,Product Specific Information,,43895d0d-0bc3-4167-afde-d491bf0b10f4,,22/08/2023 10:36,22/08/2023 10:39,22-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
3a20ca2d-edd0-4d2b-b82d-b15dad17f71c,Outcall,Returns,Reverse Pickup Enquiry,,6909367c-decb-4853-843e-27a7a2e3adf3,,22/08/2023 18:45,22/08/2023 20:36,22-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
a9b7b13a-f4b4-4da2-9f30-e695d09127ac,Outcall,Returns,Reverse Pickup Enquiry,Resolved customer problem quickly,faa9c356-b0a7-4a8d-8213-70ae199e506a,,22/08/2023 21:43,22/08/2023 21:49,22-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
4a5bc744-2876-4e03-9004-ab5289cd1f0e,Inbound,Order Related,Delayed,,32fa9a3f-67e7-4d3a-8d52-2ac14441a158,,22/08/2023 13:53,22/08/2023 13:54,22-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
f9ace8f1-5301-41dc-b099-ca9237767c72,Outcall,Order Related,Installation/demo,,e2e1f56b-16d3-44bf-bbbc-93d410e293d6,,22/08/2023 09:26,22/08/2023 11:45,22-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
6f96ff7a-dc7e-4153-91ca-dad769bc8459,Outcall,Returns,Return request,,4c3c0250-fc9f-43bb-922a-4d27a2c4e1c0,,22/08/2023 15:40,22/08/2023 15:43,22-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
c65a6e57-e507-495f-af78-48674be2a6b8,Email,Offers & Cashback,Other Cashback,,b4555b24-a218-4d9f-b0aa-c9f4dad07f41,,22/08/2023 15:42,22/08/2023 15:46,22-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
846ca09e-0e2d-47da-b7ea-bc71898bdadd,Email,Order Related,Installation/demo,"I was told that I would be getting information on sms. I haven\u2019t received. I conveyed the same to customer rep, but he said that I would be receiving after call. I have not received. I wasted 15mins for nothing ",1346741d-1d0a-48fa-ab4c-3186015c1b57,,22/08/2023 12:22,22/08/2023 12:31,22-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,1
85ed4768-e55b-470e-b219-5c623da8564f,Email,Returns,Reverse Pickup Enquiry,,fe9a4d79-ef9d-49df-b7ab-8d4cd901d2d7,,22/08/2023 12:37,22/08/2023 13:03,22-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
1a9b8b22-116d-4f55-b8e1-be7e44e2739d,Outcall,Returns,Reverse Pickup Enquiry,,ccf2c258-0d44-44bd-8676-b35dab2322e8,,22/08/2023 09:39,22/08/2023 09:42,22-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
afbf7d90-c1fd-43c7-9dee-430113b9afbe,Outcall,Order Related,Priority delivery,,742e7563-56f8-42eb-970d-45977f9fdf5a,,22/08/2023 22:31,22/08/2023 22:41,22-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
50d97734-96fe-4696-b01f-4452f8af8d07,Email,Returns,Fraudulent User,,f04f92b6-05bf-4d20-a313-cee1f894b1d1,,20/08/2023 13:41,22/08/2023 20:17,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e93a4082-e820-4436-b390-93074fd8bcaf,Inbound,Order Related,Invoice request,,abc709e5-dd26-498d-b7cd-923017cc633f,,22/08/2023 19:03,22/08/2023 19:08,22-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
50b7dbaa-08a2-4d19-a038-c60705f3a94d,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,9c7fd9e5-cf77-4833-881c-7823e550365c,01/08/2023 16:22,22/08/2023 08:54,22/08/2023 08:57,22-Aug-23,NARASINGHPUR,Electronics,15499,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
f560e2c3-004f-47d9-9fcf-516f3709b920,Inbound,Returns,Fraudulent User,There is no solution to my problem.  I am very upset.,60a9c9be-f004-4215-9678-9904371599b7,09/08/2023 21:47,22/08/2023 12:05,22/08/2023 14:38,22-Aug-23,MANDAWA,Electronics,799,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,2
dfadfc87-a170-4cad-8e6d-d3fb91e95d97,Inbound,Order Related,Installation/demo,It is very difficult to reach out to customer care ,f46291d8-52bf-411b-aec7-cf14cb32ac0c,,22/08/2023 13:55,22/08/2023 13:56,22-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c0b9588e-bd1a-4066-bed6-da9d52184238,Inbound,Order Related,Order status enquiry,,8fec933a-dca3-40c1-b06a-b7f3791548a1,,22/08/2023 21:12,22/08/2023 21:15,22-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32499721-58cf-483b-9856-394ef23b2f15,Outcall,Returns,Reverse Pickup Enquiry,,ce8ddc47-a1f2-4b13-ad20-531671ecd0bc,,22/08/2023 21:57,22/08/2023 22:09,22-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1e181c71-003b-4704-8623-49129bf6d3a7,Email,Returns,Return request,Plz solve my problem as soon as possible,a6ff5eb5-b564-4376-b34d-239675fe9aa9,,21/08/2023 14:21,22/08/2023 10:08,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
916e0a0a-0f29-4a7e-a992-3e7b15704ce8,Outcall,Returns,Fraudulent User,No,ad09cdb8-2b4e-4c3b-afc6-7c16fe8d88f8,,22/08/2023 23:37,22/08/2023 23:40,22-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
44346204-a2d7-4bb4-9983-4e37d1205266,Inbound,Returns,Reverse Pickup Enquiry,One of worst app.,6172c0f3-f3df-45b3-a076-2dc36886b423,,21/08/2023 23:59,22/08/2023 00:01,22-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
77d00643-ef1b-4c2b-9cfd-926f46175622,Outcall,Returns,Return request,No ,d0c1108c-7297-4f9d-bad3-e5f460e7d320,,22/08/2023 07:25,22/08/2023 07:29,22-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,3
4029f223-adbb-4a90-8605-634fc213cdfc,Inbound,Returns,Return request,,5624ba9c-ed3c-4501-bedb-60d2a840d638,,22/08/2023 11:21,22/08/2023 11:26,22-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
87237792-5d6d-4e3a-8f08-056f73aa1011,Inbound,Order Related,Delayed,nice respons,1509f332-3b5c-4100-81b4-8b79ec33644d,,22/08/2023 20:51,22/08/2023 21:11,22-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
8b7fe3f6-c5fc-433d-a478-140dffa1cd6c,Outcall,Payments related,Online Payment Issues,,29eb2566-5b3a-4b4d-96d9-5538c49cb0bd,,22/08/2023 14:32,22/08/2023 14:34,22-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3eba7d2d-6877-4229-8929-24bdacf45111,Inbound,Returns,Fraudulent User,Nothing chanege,bee8311f-7d7b-482c-b78b-ee8502b2bce1,,22/08/2023 19:58,22/08/2023 20:04,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
f1f1c95a-12bb-404c-a0d0-ee0c9015656a,Email,Returns,Reverse Pickup Enquiry,,1b902926-7028-48c0-b91a-ecda5be55874,14/07/2023 14:03,21/08/2023 17:40,22/08/2023 09:04,22-Aug-23,SANAND,LifeStyle,1899,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
5050a73d-f93e-477a-92fa-90a56210aebb,Inbound,Refund Related,Refund Related Issues,Good,6d294253-a6e6-4bce-8819-4ae3332df9ec,,22/08/2023 05:53,22/08/2023 05:57,22-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
dc14c81c-7843-4487-8c3f-c92ef0a710fd,Outcall,Order Related,Invoice request,Good,3c7c7c8e-1113-42e8-8bfc-5f306a8fcee1,,22/08/2023 08:32,22/08/2023 08:33,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
8b14f18d-52c3-437d-96e5-8b5254047f7b,Outcall,Product Queries,Product Specific Information,,b0cee498-0746-4659-91aa-d7c9d9409e36,,22/08/2023 17:14,22/08/2023 17:15,22-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6f64b0fa-05df-4762-b3cd-6016640d390a,Outcall,Returns,Missing,,28a25a9e-bfce-4868-81e5-146769e316b8,,22/08/2023 09:02,22/08/2023 09:06,22-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
c39be92e-eb9a-4a40-91ca-ef4acee4f2af,Inbound,Returns,Return request,,7783cad9-3fb0-447e-86fe-5a2645ee3864,,22/08/2023 11:10,22/08/2023 11:12,22-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0d939dde-ec7e-425d-80c9-903ea71431fa,Inbound,Returns,Reverse Pickup Enquiry,,215c7117-8e43-4ddb-89e5-a41f1d7dfb9e,15/07/2023 20:17,22/08/2023 06:06,22/08/2023 09:59,22-Aug-23,Sadar,Books & General merchandise,278,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
1365c85d-97fc-4b58-a81c-d00fd201131a,Inbound,Returns,Service Centres Related,,a0f5f9f7-1d9e-4b26-b564-3c10205e2c78,22/07/2023 12:24,20/08/2023 10:03,22/08/2023 13:54,22-Aug-23,KIRTINAGAR,Home Appliences,899,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
bc65487e-4f97-4a62-9ae6-71fc8d031bdc,Inbound,Returns,Service Centres Related,,cad77c82-5672-44a2-885c-1db1232fa2c8,,22/08/2023 10:08,22/08/2023 10:50,22-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,1
aa825c81-c044-4f60-84b1-05f9235682ed,Inbound,Returns,Reverse Pickup Enquiry,,692bf44e-685c-459e-aa89-fc8a69d1ce74,,22/08/2023 19:39,22/08/2023 19:44,22-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,4
248d0cb6-f3fb-4ab0-bdb2-65c73994da31,Inbound,Returns,Reverse Pickup Enquiry,Very good ,0b376e9e-9d66-4213-9ad4-b4f5851fb8c6,,22/08/2023 21:50,22/08/2023 21:57,22-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
78665307-c106-467b-9cbb-41f8996fccfc,Inbound,Order Related,Delayed,,96cf7c04-c2a1-4525-b6ab-aaa6ab1ff016,,22/08/2023 12:00,22/08/2023 12:04,22-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,3
244fe96a-2555-4d6a-a48c-ac9a140f6eba,Inbound,Order Related,Installation/demo,Very good ,477b3115-b35a-4f8c-a7bf-5b8e6d72d737,,22/08/2023 09:58,22/08/2023 10:08,22-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b80f96a7-9b24-43e4-b3cd-2df6b2038add,Inbound,Returns,Reverse Pickup Enquiry,,7bc0d25e-f2c4-494c-a655-ada0fad8d9ea,,22/08/2023 18:22,22/08/2023 18:27,22-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
cbe61acf-a269-4218-a0e8-c6f5f67f9883,Outcall,Returns,Return request,Thank you very much,f146e1fe-d88e-4dcc-81bf-672bcfe812a7,,22/08/2023 13:13,22/08/2023 14:46,22-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f7a93d96-e991-4bf5-9a4e-6c5c2e3e25fd,Outcall,Order Related,Customer Requested Modifications,Excellent,1eadcc5b-3adb-4c40-82d4-08c479ffe389,,21/08/2023 21:33,22/08/2023 23:07,22-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
f11ef169-1263-4e33-bb38-ba7c9aa2be73,Inbound,Returns,Reverse Pickup Enquiry,,26d196bf-1440-43b2-a695-661ebd458b25,,22/08/2023 11:32,22/08/2023 13:16,22-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
b01b93c3-2975-45ba-ad3e-c9655d97a04d,Inbound,Order Related,Installation/demo,Good ,a9d7f11d-0ef7-4275-8821-6bea0f0504ad,,22/08/2023 11:39,22/08/2023 11:41,22-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
0a75185e-224a-4325-9326-194e17eda750,Inbound,Product Queries,Product Specific Information,,75929b73-98a0-42f3-b635-7eee5cf64025,,22/08/2023 06:58,22/08/2023 07:29,22-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
18de9ab6-a204-4958-8180-3c708f5c9fc2,Inbound,Returns,Return request,,88bcd607-2ce3-401e-8321-bf68ba20e9ab,,22/08/2023 23:32,22/08/2023 23:38,22-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
020321b3-d37c-4dbf-b7bb-78f06cec89f4,Inbound,Refund Related,Refund Enquiry,Good ,031dbb23-aed7-4bf0-989d-1a7e3bb36ce8,,22/08/2023 18:15,22/08/2023 18:17,22-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ec41f728-b20c-475d-a184-c0c14b1dea17,Inbound,Returns,General Enquiry,Please resolve my problem,14392381-4b82-4f25-a988-9c0f3ad6909f,,22/08/2023 22:25,22/08/2023 22:35,22-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
05e87eca-b046-4d3e-aa86-d9d3fc93d9ea,Email,Order Related,Delayed,,d5d5d504-ee88-4716-a4d0-e4879938f691,16/08/2023 00:59,22/08/2023 15:41,22/08/2023 15:45,22-Aug-23,GHAZIABAD,Electronics,51990,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
7c2d9f9e-13a8-4e9e-9031-e3ac7f47f790,Inbound,Order Related,Order status enquiry,,011ce8c9-bec3-4c0a-b663-4c9cd6fe0f5e,,22/08/2023 11:19,22/08/2023 11:22,22-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
13bf2f4f-c328-461b-b3c4-ddd29d7f89db,Inbound,Order Related,Delayed,,614251a4-a9b3-4e46-ba21-32c78124a919,,22/08/2023 13:10,22/08/2023 13:12,22-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
162e089c-f374-4f6b-8e84-3b27996b9907,Outcall,Returns,Exchange / Replacement,,09f16973-9d9c-4bb1-90bd-036770b4d4d3,,21/08/2023 19:00,22/08/2023 10:56,22-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d52bbe00-d966-42f3-9e3e-d9a8fd376cba,Inbound,Returns,Service Center - Service Denial,Really disgusting service.,6a794404-5b5e-461c-8b75-30ca784a3aef,,22/08/2023 10:32,22/08/2023 14:40,22-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
5f42d6db-be24-4b56-8635-7d52d2a71d8c,Inbound,Returns,Reverse Pickup Enquiry,,877ea6ac-66b5-4cf2-a30e-571f2c5cb805,,22/08/2023 13:22,22/08/2023 13:39,22-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
b5151d09-181b-4a09-b9ab-799f6a6e6256,Inbound,Returns,Reverse Pickup Enquiry,,100f943a-08bd-4c54-88b8-286bdcb6d23d,,22/08/2023 15:18,22/08/2023 15:22,22-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
2f3d9cf3-9f8a-461a-b89c-55d6fa640476,Outcall,Order Related,Invoice request,"So I tried to reach   costomer care because there was no invoice attached with my delivery product (not  even in   application). I had to register my product for future warranty claims, but there was no invoice. Costomer service was fantastic. Executive was very professional in her approach and 5-stars to her communication skills. Well done   ????",9c62f8dc-77a8-43e0-b5b7-010810c20518,,22/08/2023 22:03,22/08/2023 22:42,22-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e735b743-b27c-4c9f-ba11-feefad991c1d,Inbound,Returns,Reverse Pickup Enquiry,,07d921ef-1bee-4a49-b5a3-529d06e8595c,,22/08/2023 08:49,22/08/2023 08:53,22-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
6e43f2b4-661e-4fe6-b926-f64ae1d58592,Inbound,Returns,Service Centres Related,,fb2a88ca-efec-4145-855b-edb2edfbf7d8,,22/08/2023 11:26,22/08/2023 11:27,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
d2375df9-c78e-4478-965f-26ee9484b934,Inbound,Returns,Missing,,0e899205-953b-4600-a015-1e7247a81c26,,22/08/2023 18:25,22/08/2023 20:30,22-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
9d166053-ceb8-45bc-ae7c-9de4f8d1a1c5,Inbound,Returns,Reverse Pickup Enquiry,My product is already picked up but I don't get my refund so request to you please give me my 1651 rupees in my account ,04b4e9c7-e5c2-4b71-899b-fa184b21f8b6,25/07/2023 09:52,22/08/2023 08:51,22/08/2023 08:57,22-Aug-23,DHENKANAL,LifeStyle,1641,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
da24fbbb-1a88-4af4-a630-ffb096d4c607,Inbound,Returns,Service Centres Related,,11811c6f-9718-414a-a78a-ba60631b0dfd,,21/08/2023 23:59,22/08/2023 00:00,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e2b611cc-5409-4766-8222-bb85b5b79e6d,Inbound,Payments related,Online Payment Issues,,5d8fb95c-1f03-47d3-a231-7b9442e6d347,,22/08/2023 08:19,22/08/2023 08:22,22-Aug-23,,,,1100,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d5299b1f-12ae-4633-8bc7-63e8fc8e837d,Outcall,Returns,Fraudulent User,,1f1d8844-9765-4123-93fe-9c0a2d9fadc2,,22/08/2023 12:26,22/08/2023 12:33,22-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9e341fb7-9482-405c-856c-6c371daad4fc,Outcall,Order Related,Order status enquiry,Good ,ce4cef35-76c6-4d20-98be-09ac00b9fb74,,22/08/2023 13:07,22/08/2023 13:32,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a2d73e05-6bf0-4091-8c4e-f56404a8ff73,Inbound,Feedback,UnProfessional Behaviour,,2b98bd45-0e05-4a9b-9bbf-995f58365cf7,,22/08/2023 17:34,22/08/2023 17:39,22-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
a0f82d59-3b81-4328-bc98-6618051ccaeb,Inbound,Order Related,Order status enquiry,,994b25c6-242f-4da3-bd32-dccb05111b25,,22/08/2023 16:12,22/08/2023 16:27,22-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
0d1bd6ee-2c1d-4089-896f-d5136f10c961,Inbound,Returns,Return request,,fd2ee082-3b51-44b1-af11-1173321adc60,,22/08/2023 19:52,22/08/2023 19:56,22-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
3f7c7033-0da4-4a9c-8340-423a510ebe95,Inbound,Returns,Reverse Pickup Enquiry,,178d44f5-aab6-48ac-9b99-64dc670ea25b,06/08/2023 09:32,19/08/2023 07:38,22/08/2023 09:35,22-Aug-23,JODHPUR,Affiliates,379,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
aa551f43-7ee2-495a-801b-b2fd8bf1b186,Inbound,Order Related,Order status enquiry,,a4cf8414-2d85-489c-bac4-033a4a5e5a94,,22/08/2023 17:20,22/08/2023 18:45,22-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
4a1110d6-3ac1-476d-88ed-cc0a9769cf29,Outcall,Returns,Reverse Pickup Enquiry,,b01c9172-6744-4c31-b992-34f0c320f6c0,,22/08/2023 20:26,22/08/2023 20:31,22-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
b1f0e1f0-dbc1-4d32-9371-ee963effac6a,Inbound,Cancellation,Not Needed,,18b381b2-0146-4271-b78c-016b0b0403ab,,21/08/2023 14:25,22/08/2023 03:53,22-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
665769ff-bbc7-4dae-9f50-e9693acc22f3,Outcall,Order Related,Order status enquiry,,5169d7a7-b4c6-481a-9a81-3627c9c80da0,,22/08/2023 18:55,22/08/2023 19:01,22-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
7f4d121d-b75a-4497-b5be-cadbedd96a23,Outcall,Returns,Reverse Pickup Enquiry,,62cd077e-058a-4362-b3ca-d7a16ed44e65,,22/08/2023 12:45,22/08/2023 12:48,22-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
bf984f78-ff20-4bfa-ba83-1e47f462b298,Email,Order Related,Installation/demo,,b8603037-388d-4e26-b083-11834f9e7940,,22/08/2023 13:06,22/08/2023 13:59,22-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
61338fd7-6595-4b46-8520-31f957f42ef1,Inbound,Returns,Reverse Pickup Enquiry,,3cb9d189-bb3d-4bf3-a94a-5cbdfef37cea,,22/08/2023 13:52,22/08/2023 14:00,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
f7b83b34-f832-4829-b088-48f13e9ded63,Inbound,Returns,Return request,,f71fcd3e-58af-422e-8a4c-fb2eabec4608,,22/08/2023 18:56,22/08/2023 19:00,22-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8df4d9a7-86fe-4be5-babf-eb95df44261c,Inbound,Order Related,Delayed,,65b4f7f9-5553-4993-a46c-9d2cdb5acf90,15/08/2023 11:22,22/08/2023 15:39,22/08/2023 19:44,22-Aug-23,HYDERABAD,Mobile,6999,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
fda6012f-deb6-4925-aadd-af6e8e9890bd,Outcall,Returns,Reverse Pickup Enquiry,,9be61eb4-66f8-447a-86f2-2d9265dc2a59,,22/08/2023 09:24,22/08/2023 15:18,22-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
388a0312-8cb3-41c3-9cda-daadbe22adc0,Inbound,Returns,Reverse Pickup Enquiry,,f8426f2d-da9b-4d4c-8e1c-64bdb1f48129,,22/08/2023 09:48,22/08/2023 09:51,22-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
584c9088-0898-4c1f-90ea-2f6781efb1d1,Inbound,Returns,Service Centres Related,,b6de5b22-e36d-4067-b7eb-fea4f35ea6f6,,22/08/2023 11:49,22/08/2023 12:14,22-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
c945d8e6-b4a6-4b34-8671-751374379c69,Inbound,Returns,Reverse Pickup Enquiry,,9c329ae3-abea-42fd-a04c-e3b1c2ecacdc,,22/08/2023 11:11,22/08/2023 11:38,22-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
ace276c3-e844-4d95-9b3a-f87ff7e8cc8d,Outcall,Feedback,UnProfessional Behaviour,,94449c57-3649-427c-8c4c-9cb842d01801,,22/08/2023 19:48,22/08/2023 19:49,22-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
0a183640-ccfc-4037-8ab6-4fd8a4534ee5,Inbound,Returns,Reverse Pickup Enquiry,Ok ?? ,9bfa60b3-3380-4d8d-8627-ab089b57c562,,22/08/2023 10:54,22/08/2023 10:57,22-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
45de3f09-d3eb-4460-90b9-b89b82fe5ae3,Inbound,Order Related,Delayed,,320311df-bbd0-4c9b-af86-a1948b4b8976,,22/08/2023 21:55,22/08/2023 22:05,22-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
31bf3beb-c753-44ef-a60c-bcf92f802779,Email,Returns,Wrong,Nice to talk to you,22a951c2-272c-4966-9667-fa00469236b0,,22/08/2023 16:35,22/08/2023 16:36,22-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
dd8e00b5-6f06-464a-8f37-16713a90408e,Inbound,Refund Related,Refund Enquiry,,c11cbd89-c907-4bc8-9bd4-595a578c2052,,22/08/2023 13:47,22/08/2023 14:57,22-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
07c42e4a-7b72-4b50-942f-89d42dd9f020,Inbound,Returns,Reverse Pickup Enquiry,,4b0afcfa-963d-44d8-89da-4fbe1d72fe83,,22/08/2023 14:49,22/08/2023 14:50,22-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
fefb6a04-74e4-4cff-9475-225025e0be9d,Inbound,Shopzilla Related,Shopzila Premium Related,Osm response ,7929bc64-cf1c-42b4-9c1f-747f3336ff25,,22/08/2023 14:49,22/08/2023 14:52,22-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
4cbb7302-bd64-44d6-bbf4-d03c0fbc0938,Inbound,Returns,Exchange / Replacement,,84538699-d0cb-4d01-8fb5-b0d76521c3ba,,22/08/2023 19:08,22/08/2023 19:09,22-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
96c17889-2ec0-4757-84bd-1f447d8ca86f,Inbound,Order Related,Customer Requested Modifications,,37e1912a-6b3c-47cb-949a-318f0b26c76a,,22/08/2023 19:24,22/08/2023 19:46,22-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
ba795421-094b-498e-9903-db5657bb8e03,Inbound,Returns,Reverse Pickup Enquiry,,bcf734a9-b6bf-4be5-8b26-383299e4bc23,07/07/2023 16:37,22/08/2023 20:30,22/08/2023 20:32,22-Aug-23,BHAGALPUR,Home Appliences,2989,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
cd9401d6-dd1a-463e-991a-cc0e77f65519,Inbound,Returns,Reverse Pickup Enquiry,,54e08737-ce94-4b78-9175-56f5351aaf63,,21/08/2023 18:47,22/08/2023 10:44,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
a020de64-6b7a-4025-b1fc-7c38bcd67359,Inbound,Returns,Reverse Pickup Enquiry,,d8eed2dd-a274-4c28-abca-49e2e7231c52,,22/08/2023 15:55,22/08/2023 15:57,22-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
80775da1-a7c6-45d6-a02a-5903099fc032,Inbound,Order Related,Delayed,,c00c7cf0-973d-4586-a1f8-27e5b9fc9977,10/08/2023 18:38,18/08/2023 20:40,22/08/2023 18:29,22-Aug-23,PUNE,Home,196,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
05a5f197-cee2-4197-9e78-6bab9947c79e,Inbound,Returns,Reverse Pickup Enquiry,Policy wise tou should be able to meet your competitors. SuperBuy is delivering a product on rhe same day whereas tour team is taking 7 days just to pick an item I have cancelled. Are we in 20th centrury yet,9646d248-d06d-4d87-a106-b49ee669dc62,,22/08/2023 08:10,22/08/2023 17:04,22-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
0aeac1fe-03db-4322-9694-c3eea4363efe,Inbound,Order Related,Seller Cancelled Order,Customer care calling service awesome ,0fa0b407-25b6-4f6c-915c-cc951244b5c4,,22/08/2023 11:27,22/08/2023 11:36,22-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f36f8a8a-ebc6-40eb-8842-3fcb67bc48ec,Outcall,Order Related,Invoice request,Helpful interaction ,2b4357b3-7757-4757-a335-cb15f14fa422,,22/08/2023 15:24,22/08/2023 15:27,22-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d86d8469-deef-4a01-91af-5f3b7f1c32f0,Outcall,Returns,Return request,,4f7cb859-a8ce-47bd-afa8-3e694d650987,,22/08/2023 09:26,22/08/2023 09:27,22-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
07b0b50d-d489-46e0-b094-d8e31b27c0b0,Inbound,Order Related,Delayed,Very good behaviour sir,732f806c-79d4-4499-92a9-3abdd50a7294,,22/08/2023 09:29,22/08/2023 09:31,22-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
94ec0e5f-fbf5-4cc4-b035-9b636f036a65,Inbound,Order Related,Order status enquiry,,2bcc6836-1f20-4958-8fb0-f21d57f3e044,11/08/2023 07:20,22/08/2023 13:26,22/08/2023 13:27,22-Aug-23,SULTANPUR,Electronics,329,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a246011b-a859-4afc-9c4e-fdde5a95c82f,Inbound,Feedback,UnProfessional Behaviour,My concern is still not resolved and the ticket is showing as closed,6023a156-a765-4962-b97d-6a5c16eac076,,21/08/2023 16:59,22/08/2023 06:08,22-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,2
4c187a7e-ac37-41ee-b8e4-056912833233,Inbound,Returns,Return request,5,6b5e1d33-2336-466d-926b-bcb04a19943b,,22/08/2023 22:00,22/08/2023 22:09,22-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
d3552cb6-bb83-44d2-9102-c7839ec3e489,Outcall,Returns,Service Centres Related,,97241967-cfd3-45b0-8bc9-130119df0360,13/08/2023 19:07,22/08/2023 21:22,22/08/2023 21:36,22-Aug-23,JAMSHEDPUR,Home Appliences,5499,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
8542553e-ebf6-4704-ae48-5fc2121c94cf,Inbound,Feedback,UnProfessional Behaviour,,2d52b32a-345b-46f0-bc8f-ead8a93878bd,,22/08/2023 16:11,22/08/2023 16:13,22-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
557ae39a-383b-4c75-8df4-98e3bfc98e53,Inbound,Order Related,Installation/demo,Good ,833ae27f-975e-49f1-8968-f5d2d76fff45,,22/08/2023 19:23,22/08/2023 19:31,22-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b541d20d-e2b5-4041-a602-1528d023e7d9,Email,Refund Related,Refund Enquiry,Not resolved my issue and without my fault cancel my order ,2d7955d7-d0ce-47aa-a25f-8337a9223ac1,,22/08/2023 10:37,22/08/2023 11:32,22-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
c877f529-a6e3-439a-893d-be133e06aea1,Outcall,Order Related,Delayed,,c0fd0363-b915-4202-8a68-67709ad7361e,,22/08/2023 18:14,22/08/2023 18:18,22-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
0966d911-bf9c-4879-8054-66467abe826e,Inbound,Order Related,Installation/demo,,1d6400ca-6357-4de0-bb91-d50846562a34,,22/08/2023 21:44,22/08/2023 21:48,22-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
bbb315f7-fa86-45e1-8237-2f46ea2a6b93,Inbound,Returns,Reverse Pickup Enquiry,,342bac7c-f330-4e49-afd0-b1c3a818bffa,,22/08/2023 00:34,22/08/2023 00:37,22-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
3e3009ae-f7fc-487e-b67d-fd000b81be41,Outcall,Order Related,Order status enquiry,Very good from costumer,bd968cf1-b931-40cf-8306-152b0e478f20,,22/08/2023 09:08,22/08/2023 09:16,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3a7a4695-c27a-4736-88fe-2522d7f57051,Outcall,Returns,Return request,,1ba31af2-decc-499a-927b-2835e018d3bc,,22/08/2023 20:12,22/08/2023 20:14,22-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
922d9746-8bf9-449d-886f-5041acfea39c,Inbound,Returns,Return request,,249fe9b2-deaa-4e6c-adc1-a78c2677d49d,,22/08/2023 15:30,22/08/2023 16:08,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
34cce7ee-6e14-49c2-b942-aa6f3131c303,Inbound,Order Related,Delayed,,d3ecdd26-7a13-46f4-9a80-806abfdbe22e,08/08/2023 22:41,22/08/2023 11:28,22/08/2023 12:00,22-Aug-23,MUMBAI,LifeStyle,309,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
77e3cd1d-9458-4042-9738-15899950f66e,Email,Order Related,Delayed,Good ??????,173d23ba-d0f2-4a7c-b186-a9e4779f1e25,17/08/2023 15:09,22/08/2023 22:00,22/08/2023 22:01,22-Aug-23,HYDERABAD,Books & General merchandise,260,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
65c96d7d-82a5-4324-8e74-74355a3a07d0,Outcall,Returns,Wrong,,1ff5c446-74a6-465a-b6d2-e2ff7d87df0c,,22/08/2023 08:42,22/08/2023 11:49,22-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,4
88df1661-6d4b-4109-8393-65bf8cdaf8a9,Inbound,Returns,Return request,Bed prodeakt,af945b93-aff8-410f-b7d7-ea60de3b881a,,22/08/2023 12:23,22/08/2023 12:24,22-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,1
7d35d9ed-da98-437f-9567-0a6315611688,Outcall,Returns,Return request,Very good support ,96a7be47-6b26-4093-a883-1cebc38d6a85,,22/08/2023 16:42,22/08/2023 16:46,22-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
0dc68625-489e-4e26-8f03-0dbe650c9e65,Email,Returns,Reverse Pickup Enquiry,,a3eece37-eb71-4c34-b871-9e6a438b3329,,22/08/2023 12:48,22/08/2023 20:28,22-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
f7fe0c65-d70b-4e3f-abdb-7a376a653113,Outcall,Order Related,Delayed,,d22ece40-886e-47e4-8aa4-3ab47db4e354,,22/08/2023 07:35,22/08/2023 07:36,22-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
5febb046-527a-4303-97f9-be06aeff1654,Inbound,Feedback,UnProfessional Behaviour,,c826e973-c902-411e-92d7-0bc466069ce4,,22/08/2023 07:27,22/08/2023 07:30,22-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
a04c4e75-b5bd-4ffb-ba35-e465890b9e64,Inbound,Order Related,Invoice request,,c4e74f6b-57ea-4fcd-ab9f-30fb58939fd7,,22/08/2023 09:42,22/08/2023 09:49,22-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,3
9592bd22-f9eb-4614-8934-67cb11744807,Inbound,Returns,Wrong,Good ,c7454294-5cd7-4cef-b21e-6866cc75c3f8,,22/08/2023 09:23,22/08/2023 09:29,22-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
2670f787-0fff-4570-ab2d-c6d799c78143,Outcall,Refund Related,Refund Enquiry,,a88b40bf-0e2b-4eb5-b0f2-3f323707f097,,22/08/2023 12:01,22/08/2023 14:20,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
ca56889c-28f1-41c7-b557-7f72971acd20,Outcall,Returns,Service Centres Related,,cd72dbbf-0a49-43cf-b498-50555d580e23,,22/08/2023 10:28,22/08/2023 10:30,22-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
c8893b59-1c22-4937-9ad8-942d27c337ef,Outcall,Product Queries,Product Specific Information,Thank you,f3628c16-1767-4f4f-b8e3-64b2627b8ba9,,22/08/2023 08:17,22/08/2023 08:19,22-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
d2a4619a-aa94-4c50-948c-27408f6aaa65,Inbound,Payments related,Online Payment Issues,Thanks,3f1b1742-2974-41d7-b3e9-8ee4f91ddc4a,,22/08/2023 11:51,22/08/2023 11:53,22-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1f0e3e6a-6ed9-40fd-b7ad-ac37d400eecf,Inbound,Returns,Fraudulent User,Very nice person ,71194015-3e4f-4572-9f39-a3f82ee7e6c9,,22/08/2023 09:00,22/08/2023 09:01,22-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
52c8fe41-c06d-4c42-b338-dc8172a6dd69,Outcall,Order Related,Order status enquiry,Well done,334da0e9-93ff-44d3-92bf-2c4aa27a4e67,,22/08/2023 19:44,22/08/2023 19:47,22-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
89ed1316-0748-4fac-bc43-a75892c9838d,Inbound,Order Related,Order status enquiry,,9562f10a-ba61-45d1-86f1-6228a578b3fa,,22/08/2023 18:02,22/08/2023 18:06,22-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
fc16e92e-376b-4728-ba1a-6d9d7ad30b6a,Inbound,Refund Related,Refund Enquiry,very help fol,344189a3-be36-4380-92d3-9eda4c33a2fd,11/08/2023 19:37,22/08/2023 20:32,22/08/2023 20:39,22-Aug-23,BARAUT,LifeStyle,499,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
e927e81e-d26d-4b84-b6d3-ae6194da2cdd,Inbound,Product Queries,Product Specific Information,Thank you Shopzilla for resolving my issue. I'm very happy.,151ef5f0-bf1f-4f47-8708-37d08e69effc,,20/08/2023 13:49,22/08/2023 18:54,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c11eed38-11c9-4b58-b5b8-0844917150a9,Inbound,Product Queries,Product Specific Information,,ee19d12a-c7ff-4d8c-9129-5794d6791905,,22/08/2023 11:42,22/08/2023 12:45,22-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
78e963c0-2c53-453b-bb68-c0935e704f4b,Email,Order Related,Delayed,,e43e7d8a-a98e-4674-bd33-da87fa65ff2e,,22/08/2023 15:00,22/08/2023 17:44,22-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
9f0ba4b5-9b15-46c4-acc0-298853d1c678,Email,Order Related,General Enquiry,,6957bf15-5553-42b3-a7a1-4a1994f190af,,22/08/2023 10:26,22/08/2023 10:30,22-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
0b54eb72-dc3f-4372-83ab-04954c31c9bc,Inbound,Payments related,Wallet related,,8d586b79-b5a2-4929-b6bd-203bdda69561,,22/08/2023 11:43,22/08/2023 11:44,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bddbb387-6ab1-40e5-96e2-212a6569f8d9,Inbound,Shopzilla Related,General Enquiry,My problem is not resolved yet,250718a4-d33c-41d8-b3a2-51dd911f500b,,22/08/2023 12:21,22/08/2023 19:34,22-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
96416bd7-97e3-4070-be35-6e754d8421a5,Inbound,Refund Related,Refund Related Issues,,1ac77fb5-037b-41b1-8f8c-d05c6c667c13,,21/08/2023 21:51,22/08/2023 12:13,22-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
db6c7808-1103-4c8e-af6d-b72cf731e8e6,Inbound,Returns,Reverse Pickup Enquiry,,290e4486-f0c1-45e7-9fbb-8ce3f7d7daeb,,22/08/2023 08:23,22/08/2023 08:31,22-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
539b3ab5-ad29-4104-90f6-2436c78896aa,Inbound,Order Related,Installation/demo,No.,b9a9bc4d-f5ac-44da-a781-9542623296a6,,22/08/2023 12:38,22/08/2023 13:18,22-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
61378f86-49fa-45c4-bda2-d5fa51050bc9,Inbound,Returns,Fraudulent User,Super ,7cba70f5-3481-4351-b8e4-2bbb86eaff92,,22/08/2023 21:38,22/08/2023 21:42,22-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
e4cb2b8c-2b3e-41ed-9c34-5496c05bfe69,Outcall,Returns,Reverse Pickup Enquiry,,072f036a-a7f7-4d80-b4be-3d7673d6a281,,22/08/2023 21:56,22/08/2023 21:57,22-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
b0c982f6-e4fc-43ce-9a6a-83aaf9cc85d4,Inbound,Returns,Reverse Pickup Enquiry,,bbed8c31-9b4b-49a2-bd7e-d3f70a293fdc,09/08/2023 13:12,22/08/2023 18:16,22/08/2023 21:25,22-Aug-23,MALDA,LifeStyle,654,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e7c69f5b-6be9-4161-930f-86626bc3332b,Inbound,Order Related,Order status enquiry,,c43b4b48-5e7a-466e-8c35-07b9a17db4df,,22/08/2023 21:59,22/08/2023 22:01,22-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
b98fb022-c5aa-411b-a03a-c618962d9b84,Outcall,Returns,Reverse Pickup Enquiry,,eb9ea978-bfe6-4e6b-9e6a-16f80464b34c,,22/08/2023 00:54,22/08/2023 00:56,22-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
fef260ba-0985-4d44-bea3-2b92bb5e6c5b,Inbound,Returns,Fraudulent User,,41726860-7cf0-465a-8926-2cae6ebadc08,,22/08/2023 13:51,22/08/2023 14:35,22-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
5126feeb-09ca-4ec9-8cff-ef9e10800f17,Inbound,Returns,Reverse Pickup Enquiry,,13148354-6b90-44cc-bbf3-60dce2a1cb25,,22/08/2023 19:32,22/08/2023 19:33,22-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
b5a76877-ecb4-4853-a4e3-2def0c3ced76,Inbound,Returns,Reverse Pickup Enquiry,,bab4e43e-7b4d-4d14-b991-83719c9a31d7,,20/08/2023 10:40,22/08/2023 17:11,22-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
0a33f3f3-84e5-4176-8f4c-304858fdc143,Email,Returns,Missing,,f1a93cf1-9617-4133-b286-b78bd67a606b,,22/08/2023 00:27,22/08/2023 00:31,22-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
25c952a8-c5e3-4199-962e-dde52e67197b,Inbound,Refund Related,COD Refund Details,Nice ,7bc370c3-23f1-454d-97bc-9afb9aed65db,,22/08/2023 21:13,22/08/2023 21:19,22-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
bafa1d9e-b31e-4110-adad-29404a2b8734,Inbound,Returns,Reverse Pickup Enquiry,,eecddf78-4314-4963-9f06-76c1e1850147,,22/08/2023 19:09,22/08/2023 19:17,22-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
d904f060-b352-40fc-9380-51873955a064,Email,Order Related,Delayed,,73bf81e2-86ec-4af6-9340-bbde354fe8f3,,21/08/2023 18:30,22/08/2023 08:41,22-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
247b112d-80ae-4481-b71c-63d430d5d79f,Outcall,Returns,Reverse Pickup Enquiry,No,d8e0b060-adc9-4196-b5c5-8fb69926299b,,22/08/2023 09:39,22/08/2023 10:30,22-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
e47c10d5-fee5-40b7-baca-ae45724a2e44,Inbound,Order Related,Order status enquiry,  person ???? thank you so much ,6f3eebb6-d2d2-4f47-a58f-4c0d35bf652d,,22/08/2023 11:55,22/08/2023 16:10,22-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
323af8f5-a08c-4dd3-8eca-61fcce4f416f,Outcall,Order Related,Delayed,,642e59ba-3da1-44d6-ac42-48451e096868,,22/08/2023 13:23,22/08/2023 13:28,22-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
853e30a5-4522-40aa-8f95-de4e5a5cc5e9,Outcall,Order Related,Order status enquiry,This is the worst ecommerce shopping experience I have ever had,fbe3e0d7-adb6-4401-a872-cbe98a9fc69c,,22/08/2023 18:49,22/08/2023 18:50,22-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,1
c2de5fa2-8866-4218-a00c-14665e0317bc,Inbound,Product Queries,Product Specific Information,,db2ec421-4371-458c-bb2f-901e2b24ef30,,22/08/2023 21:29,22/08/2023 21:35,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
15b80188-39a5-41a8-8eec-551d025523b7,Inbound,Order Related,Delayed,very very good ,be6b5833-58ec-4e80-9aa3-f97ab6acca69,,22/08/2023 19:40,22/08/2023 19:41,22-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
f76c37c5-3d4f-4dcb-83ec-defe7aa88305,Inbound,Order Related,Installation/demo,,6cc84280-e077-4f95-b9b2-a167b345becf,,22/08/2023 13:54,22/08/2023 17:31,22-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,3
11adf1e5-3034-4d1e-880c-f16798c7d4c4,Inbound,Order Related,Delayed,,d6402dea-f205-489b-9e43-862bacba1b91,06/08/2023 16:20,21/08/2023 14:59,22/08/2023 08:05,22-Aug-23,SULTANPUR,Books & General merchandise,4274,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,4
4fc127e6-0cbc-4525-97f2-bd081d76cff7,Inbound,Order Related,Customer Requested Modifications,,089062a0-b446-4ff6-9767-44756acf4aca,,22/08/2023 09:22,22/08/2023 09:31,22-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,4
31e73a0a-8547-4fbb-b74b-7fa542966fe6,Inbound,Order Related,Delayed,,90b42302-6774-438a-88ea-e1990427d6af,07/08/2023 20:45,22/08/2023 15:30,22/08/2023 15:49,22-Aug-23,PATNA,Books & General merchandise,129,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
dde57bc1-6c64-4a52-be32-7a98788adbae,Inbound,Returns,Reverse Pickup Enquiry,Pls this time slove my problem,fd75566e-f5ee-47ec-a6b6-9ec5b0515b43,,22/08/2023 17:58,22/08/2023 18:05,22-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
c88bb7d4-6fde-4b0a-8cc3-c6535a1dbafa,Inbound,Order Related,Priority delivery,Very nice ,ee7366b7-b85f-47c6-9261-a4840f585250,,22/08/2023 18:19,22/08/2023 18:19,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
d369edc9-d3df-4708-9856-0716e39f51f7,Email,Returns,Service Centres Related,,6483d50a-1bf7-4cc7-8126-f7d2974eed9a,,22/08/2023 19:37,22/08/2023 19:39,22-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
2c7db75d-86d4-4d34-9f9f-6b5565ee1b13,Inbound,Returns,Wrong,Don't take hold more than one minute ,049ccd82-a1d4-4349-84a5-2100a402f676,,22/08/2023 21:28,22/08/2023 21:31,22-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
5de4ff39-c165-4c80-8173-df1b76b12e8d,Inbound,Returns,Reverse Pickup Enquiry,Thanku so much   apse bat karke bahut aacha lga ,b3154d6a-887c-4792-9b83-ae938173cb0b,08/08/2023 19:45,22/08/2023 13:20,22/08/2023 13:21,22-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,345,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
8103f57a-8bbd-477b-ab0e-aa9e4cc1385b,Inbound,Returns,Reverse Pickup Enquiry,,a045f951-e884-40c8-b848-9e7b999da6a7,18/08/2023 21:55,22/08/2023 23:12,22/08/2023 23:20,22-Aug-23,LUCKNOW,Home,209,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
45bb6f68-c2d1-4cf7-a58d-971f0876b46a,Inbound,Refund Related,Refund Related Issues,,ffb8e088-eb07-48c9-89d0-03bac9c409c1,,22/08/2023 06:47,22/08/2023 06:49,22-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
50e1f666-e61b-462d-9f01-e675fc72b73e,Inbound,Product Queries,Product Specific Information,,39798402-706e-4d4d-a8aa-e58efc6534c4,,22/08/2023 18:25,22/08/2023 18:27,22-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
2a1bed04-02d3-4923-83f3-1963597cdd24,Inbound,Order Related,Invoice request,,2371dda7-768a-42cb-94d4-947b980a6993,,22/08/2023 20:13,22/08/2023 20:15,22-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
e0fdccd7-bd05-44a9-bc8f-41124e728d95,Inbound,Order Related,Installation/demo,,c38c8fee-7ff3-410a-8e78-529d287b381f,,22/08/2023 10:46,22/08/2023 14:27,22-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
9a2c2e82-cdb3-4e9c-be9e-4f5b1eed5d6a,Inbound,Product Queries,Product Specific Information,,5107ecee-9ec1-4722-94db-b4d62ebff2bf,,22/08/2023 12:17,22/08/2023 12:22,22-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
5f98c93b-e5a9-416c-a0db-a8b44ed79133,Outcall,Order Related,Order status enquiry,,e128158f-d7fd-48e0-b601-acc54968c07b,,22/08/2023 15:27,22/08/2023 15:27,22-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
329470e7-c55f-46ee-ad55-b988f805971f,Outcall,Returns,Reverse Pickup Enquiry,  UFO,d0a12188-11e2-4164-9c16-952894d3ff19,03/08/2023 20:08,22/08/2023 17:01,22/08/2023 17:02,22-Aug-23,BIKANER,LifeStyle,189,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
2b6dbdc2-8532-416a-b953-095064fc9f8c,Inbound,Returns,Exchange / Replacement, Though the issue is not resolved yet but the experience with the customer support executive is very good,da11b099-a6de-4137-9e2f-32fd035bbb0b,15/08/2023 01:12,22/08/2023 12:28,22/08/2023 21:34,22-Aug-23,SURI,Mobile,99999,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,4
99362131-5548-42e9-bfb0-ddcb8c508953,Inbound,Order Related,Order status enquiry,,a4382ea3-b979-4e21-8d49-7dd9f021ab6f,,22/08/2023 17:27,22/08/2023 17:31,22-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
89f9744b-bd66-4468-b2a1-2af540ff3a2c,Inbound,Refund Related,Refund Related Issues,,35d1d002-ac4c-45fe-8a4e-d46fec11531a,06/08/2023 12:24,20/08/2023 12:02,22/08/2023 06:39,22-Aug-23,PURNIA,Home Appliences,7490,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
785425ba-b8cb-484f-af81-93c2f9f0bf75,Inbound,Cancellation,Not Needed,,146f83ea-e1ba-4962-9c1d-e8ac394c89ef,,22/08/2023 18:10,22/08/2023 18:11,22-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
c06358de-5231-40d7-b84c-864b9ac81e9a,Inbound,Returns,Reverse Pickup Enquiry,,7a9c3c11-4668-4015-99b5-d65922e09aeb,,22/08/2023 19:45,22/08/2023 20:24,22-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5c54f2f8-f83d-4fb9-a7c4-36c71f80e9ea,Outcall,Order Related,Delayed,,f1d5d404-3633-4029-bdea-f86e4690ef69,,22/08/2023 22:39,22/08/2023 23:18,22-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
b8aa2423-ef41-490d-aff8-54eda2a2d58f,Outcall,Returns,Reverse Pickup Enquiry,,2591f535-2500-432d-a4a1-133d269dcd13,,21/08/2023 17:40,22/08/2023 09:16,22-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,1
83bea56e-9b24-4633-acae-cc0e00290c2a,Inbound,Returns,Reverse Pickup Enquiry,,41d4547e-6f3d-4d13-b999-1e8043502f64,,22/08/2023 11:58,22/08/2023 12:01,22-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
94e25d61-78b2-4d45-99b6-4f20fb4f96e5,Outcall,Returns,Reverse Pickup Enquiry,,3287a7cb-03a9-4f0f-be8f-3b85187e3506,,22/08/2023 07:56,22/08/2023 07:59,22-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
dc4255ba-0e16-4bf8-baf1-942d8b2ce5da,Inbound,Returns,Reverse Pickup Enquiry,bot response is many times very irritating.,4ecd8feb-358b-49fd-aad1-d4aece99d7eb,,22/08/2023 12:12,22/08/2023 12:13,22-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
570a4e09-c5ec-4044-af9b-d734cb8d37fc,Outcall,Returns,Service Centres Related,Excellent ????,5eb3c0bb-a8d8-4ecd-b478-8a2d4c327cce,,22/08/2023 14:54,22/08/2023 14:58,22-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
bc5a5fc5-325f-445e-b337-6d5c5e7b7863,Outcall,Order Related,Installation/demo,,cbefe023-5cdf-4ff0-915a-acdb28f478b8,07/08/2023 15:37,22/08/2023 19:19,22/08/2023 19:28,22-Aug-23,CHALISGAON,Furniture,5919,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
6e4ae23b-cf41-4de3-b821-b2b019c7f258,Inbound,Refund Related,Refund Related Issues,,6fde7397-d862-4239-af92-65ad30f3ec94,,22/08/2023 14:44,22/08/2023 16:21,22-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
81a47543-a068-46a9-9fd6-fc70fa80ace9,Inbound,Order Related,Delayed,,08ddc08c-27ec-4bd9-9f91-962d5dc950ec,,22/08/2023 08:07,22/08/2023 08:08,22-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
f6934777-9101-4ae2-8b0c-f1c8d2621dfd,Inbound,Returns,Return request,Customer care executive response was excellent ,3a9be4e6-daa5-40a5-b88b-c8fdd22570ad,,22/08/2023 13:22,22/08/2023 14:29,22-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
4def78b9-5bc7-4900-adce-23cfe2c356b4,Inbound,Returns,Reverse Pickup Enquiry,.,cf9c73b5-8e04-4f61-b9cb-84051191b94b,,22/08/2023 11:53,22/08/2023 11:56,22-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
4c3480a1-e670-4098-a892-f26f4e3a6bd4,Inbound,Returns,Fraudulent User,Please refund ,91e1b939-f264-464b-a728-ce7b3b6bce31,,22/08/2023 02:11,22/08/2023 02:14,22-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
249e978e-7802-41be-aeac-8167dfde94a2,Outcall,Order Related,Order status enquiry,,d98d1be6-dce1-4c5c-a6a6-3a6cbcc1c1b0,,22/08/2023 17:18,22/08/2023 17:19,22-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,3
1de8c92d-deb8-4cd5-ba1a-33211e5ed3d9,Outcall,Returns,Reverse Pickup Enquiry,,8de86811-b252-4f98-97f8-d785db7fc783,,22/08/2023 23:29,22/08/2023 23:37,22-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
e817c3fa-09a5-4f21-adb4-e978281a305c,Inbound,Refund Related,Refund Enquiry,Excellent ,311b60e4-a15f-4048-9502-ffa97b784fe7,18/08/2023 21:20,22/08/2023 20:13,22/08/2023 20:16,22-Aug-23,ANAKAPALLE,Electronics,1099,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
67ab8d85-4bef-4054-85ec-ee6a4b2f80a0,Outcall,Returns,Reverse Pickup Enquiry,,40f46df0-b3c4-47d8-a21f-51348373f7e8,,22/08/2023 20:02,22/08/2023 20:04,22-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
ec00664f-550f-4e42-a82d-0eda7209dd4b,Email,Returns,Reverse Pickup Enquiry,,940b9ec4-ec9d-439e-8a64-81df619e5b9f,,22/08/2023 10:09,22/08/2023 10:20,22-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
af1d3b48-9c03-4950-bb3b-01fcb785a1d4,Inbound,Returns,Exchange / Replacement,,4571f91a-f1ca-44be-9dba-6861e9a2e548,,22/08/2023 20:40,22/08/2023 20:59,22-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
12cc32f0-d412-4a84-a3f2-9f56a8e04504,Inbound,Returns,Missing,,bf3108e9-e67f-42c6-bc67-479f3555c83d,,22/08/2023 22:24,22/08/2023 22:29,22-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
29a0b027-872a-4550-ad07-d425ed350ded,Inbound,Offers & Cashback,Other Cashback,,48fe5409-6068-40dc-8f23-4769b1ddce8b,,22/08/2023 11:21,22/08/2023 14:16,22-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
ef048912-f4df-4076-9330-7964d968dd6e,Inbound,Order Related,Invoice request,????????????,b0142495-396a-41a8-b599-2c72eb47d214,,22/08/2023 11:59,22/08/2023 12:03,22-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
dc50db9b-32df-4f57-b740-f5bae9dd6e2b,Outcall,Returns,Reverse Pickup Enquiry,,bb5d3769-e93d-4a52-b6e2-b2876caf0671,,22/08/2023 12:05,22/08/2023 12:13,22-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
142883d3-b21f-4d81-aa8b-212bebfae985,Outcall,Returns,Reverse Pickup Enquiry,,67e15a77-df1c-4def-9d42-f225bda4965e,,22/08/2023 09:37,22/08/2023 09:46,22-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
ebbc1cfe-c26c-4329-9276-5c96a0ff1b91,Inbound,Refund Related,Refund Enquiry,Shopzilla service is very poor.if i have not received any help from Shopzilla I will quit   ,14135460-6481-4a43-ad42-941a70abe866,,21/08/2023 22:26,22/08/2023 00:26,22-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,2
5de2d7aa-03b9-4fec-82e5-8ba8d82b768d,Inbound,Order Related,Installation/demo, so Happy ,11b32c36-abc1-42e4-8988-834e3afb1c94,,22/08/2023 10:24,22/08/2023 10:26,22-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
abf12937-0f76-4433-b807-9f198ff30d5e,Inbound,Returns,Reverse Pickup Enquiry,,f7387b9e-9a67-4a7a-a654-f679bbb8b7dd,,22/08/2023 12:11,22/08/2023 12:14,22-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
7098aa93-8ed2-4d64-a5bf-14fd46a1975f,Inbound,Order Related,Installation/demo,Thanks Shopzilla company ,35a6f1ae-f006-47f5-934c-ac3f5e8bac7d,,22/08/2023 15:57,22/08/2023 16:08,22-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
39c8dfe4-8b97-4c15-8ca6-11d67b2714b3,Inbound,Returns,Service Centres Related,,c0528c4b-1954-4e2d-8815-4136804deef4,07/08/2023 21:36,22/08/2023 13:48,22/08/2023 14:00,22-Aug-23,BERHAMPORE,Mobile,14999,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
61bb37ff-f2c4-49db-bfad-9f9864b17988,Outcall,Shopzilla Related,General Enquiry,,dc39e2ab-2593-4567-884d-fab5f91652ef,,21/08/2023 19:01,22/08/2023 12:35,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
f18af366-5a9b-4ef9-badd-10c86ae8227a,Email,Order Related,Delayed,,e262989a-412d-4897-aa01-bd88872237c4,,22/08/2023 15:13,22/08/2023 15:18,22-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
6ac3456a-ea3d-4300-a982-aac14638df9f,Outcall,Returns,Reverse Pickup Enquiry,,0bee5b99-d375-4bdd-a77a-680b1ba70969,,22/08/2023 18:25,22/08/2023 18:31,22-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
660dce4a-aeb1-46f1-ae52-b9a350aab8de,Inbound,Returns,Reverse Pickup Enquiry,,cfe14a1e-560a-4426-a8b9-526d27055ef6,,22/08/2023 19:15,22/08/2023 21:04,22-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
530426c9-328d-4bd7-99d4-5622237a5984,Outcall,Others,Call back request,,cdac1628-b0c6-49b5-a29f-c5079a32500b,,22/08/2023 19:32,22/08/2023 20:21,22-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,1
12fca0ae-6017-41d7-acff-3e7770f30de5,Inbound,Order Related,Installation/demo,Good ,af0dd69b-01de-46d1-b2ef-c67b92dea591,,22/08/2023 23:25,22/08/2023 23:28,22-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
34d5fbd0-c92a-4b3e-a9bd-bb9788952842,Inbound,Product Queries,Product Specific Information,,2aa2ef50-0b56-4e7c-8aea-b7977b1aeb2f,,22/08/2023 18:01,22/08/2023 18:06,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
4fa172a5-9077-42f0-a24c-7c06b6573e6c,Inbound,Returns,Reverse Pickup Enquiry,,23c205b9-1dcd-4fd2-8903-55efb272f825,,22/08/2023 22:38,22/08/2023 22:39,22-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
ef58ee25-a8fb-49bb-9104-8adb03469448,Inbound,Returns,Return request,,4409726f-d350-405b-9254-f9cf92e699f4,,22/08/2023 23:46,22/08/2023 23:49,22-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
f3e5da3a-e832-414a-bc00-17e835d7fb9f,Outcall,Order Related,Order status enquiry,,d991fdbd-8203-4dc3-906c-78f342ed8d1f,17/08/2023 16:13,22/08/2023 09:07,22/08/2023 09:08,22-Aug-23,DANKAUR,LifeStyle,367,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3fbd5485-622e-4208-b55a-438ef2e16a09,Inbound,Order Related,Delayed,,3b17a380-318c-4193-8486-3af6a8e62416,,22/08/2023 12:46,22/08/2023 12:59,22-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cc92465b-b246-4243-8b10-538a3f5db60f,Outcall,Shopzilla Related,Signup Issues,,c7e51c1b-3e2e-44f0-b800-b26ae3cefea1,,22/08/2023 15:16,22/08/2023 18:12,22-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
33e52e85-f648-4db0-942a-9a49896ea08e,Inbound,Order Related,Customer Requested Modifications,,36b3dc18-e589-46d3-bc2f-5f9bfc4b1546,,22/08/2023 12:36,22/08/2023 12:38,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c66b3f24-41be-4e24-9e9b-9d66db9c711f,Outcall,Returns,Reverse Pickup Enquiry,Kindly make your return/ replacement policy transparent like earlier. Love ?? Shopzilla ,ef9051e2-0b0f-4df8-850c-6e3d386f6a58,,22/08/2023 15:54,22/08/2023 15:55,22-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
4120437b-0050-4725-b136-ae288d1bd3a2,Inbound,Returns,Fraudulent User,,e82855e7-688c-424c-9dec-435ab0e50413,,22/08/2023 02:36,22/08/2023 02:36,22-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
309147a4-827e-4f42-b608-4d1cf9eb97d0,Inbound,Refund Related,Refund Related Issues,Love to talk ,958c9c6f-5a87-4de3-b670-792a07fbd45f,13/08/2023 11:35,22/08/2023 08:43,22/08/2023 08:44,22-Aug-23,VAISHALI,Books & General merchandise,270,,Charlotte Thomas,Mia Patel,Emily Chen,>90,Evening,5
4875e41e-d309-4247-99c7-c71639ce87db,Outcall,Order Related,Delayed,,50befe17-9ad6-42fe-9ac0-8850aad80742,12/08/2023 14:32,22/08/2023 09:23,22/08/2023 10:10,22-Aug-23,HYDERABAD,Books & General merchandise,550,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,4
649078bf-b5e4-4c14-bf50-4866744466d0,Outcall,Returns,Return request,Please refund,c8cd5aea-efb3-4e90-97d8-63403dd848bd,,22/08/2023 17:24,22/08/2023 17:59,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
59198cde-bfad-481c-9b54-50d023c6f755,Outcall,Returns,Reverse Pickup Enquiry,,37c01a54-4140-49f6-b6e4-ae1f65d4de9b,,21/08/2023 07:27,22/08/2023 22:36,22-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
0516996c-f87f-4b12-aece-8a0cce39cfb4,Outcall,Order Related,Customer Requested Modifications,,557e997e-6662-4fe5-9d3e-3c7f3e20a082,,22/08/2023 14:05,22/08/2023 20:21,22-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c204b7ba-6999-4b72-8e2b-2c0d2b301ee3,Inbound,Returns,Reverse Pickup Enquiry,Very good,20f1afc4-eaba-4c54-9360-407b5d59cfd6,,22/08/2023 18:58,22/08/2023 19:23,22-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
ebe34af7-f06e-463c-8723-dd91df5384bb,Inbound,Returns,Return request,,58c32dcb-c942-4459-8cb4-0abf5c474ad1,,22/08/2023 10:45,22/08/2023 10:48,22-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a8f4dfa5-b3a6-42b2-8a45-e40e037b19ef,Inbound,Returns,Reverse Pickup Enquiry,No,ffe8c4b5-13d4-4aae-a42d-881f47359bd0,,22/08/2023 16:23,22/08/2023 20:45,22-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c224a311-37c1-4ebf-964a-0eb3b1e9babf,Outcall,Returns,Reverse Pickup Enquiry,,44db8052-7331-4ab6-b869-cc982ddd7ea4,,22/08/2023 16:54,22/08/2023 16:55,22-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
37442b79-f35a-496b-8b25-d5f48f6b0a77,Inbound,Cancellation,Not Needed,very useless service no one from Shopzilla is ready to help. Totally Disappointed.????,7c77a559-e10a-4a63-bda7-d9e2401e0cef,15/08/2023 13:13,22/08/2023 12:46,22/08/2023 12:46,22-Aug-23,JAIPUR,Books & General merchandise,349,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,1
5650d783-3015-47dd-85d9-8f60761b59bc,Inbound,Order Related,Installation/demo,Overall experience with Shopzilla to resolve issue is not up to the mark.,de21dac8-98e5-43de-820b-175e20020950,15/08/2023 20:10,22/08/2023 11:23,22/08/2023 12:10,22-Aug-23,PANVEL,Home Appliences,40999,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
af41fbfd-8b76-4f02-99b7-6218bd5c5aef,Inbound,Returns,Return request,,179181f2-1126-4110-9484-116713f4dd96,,22/08/2023 13:10,22/08/2023 13:17,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
38e79644-fd00-4b3e-a77b-8f14bd3ab561,Inbound,Returns,Reverse Pickup Enquiry,Delivery boy did not take replacement  this is not good,b7620f92-0bc3-41df-b40d-017a654f89e5,,22/08/2023 13:34,22/08/2023 14:04,22-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
0a3a7536-d296-4ea7-9e6b-909db6391071,Inbound,Returns,Reverse Pickup Enquiry,,07025db7-84d9-48c3-825e-4d0ff922af1a,,22/08/2023 17:43,22/08/2023 18:27,22-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fd3bc712-a0a1-455e-8874-a8ac891a53be,Outcall,Returns,Reverse Pickup Enquiry,,42d2dd1a-b198-4669-8ca2-2607671916ca,,22/08/2023 20:59,22/08/2023 21:07,22-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
982b10db-d425-4d3d-ac6a-03059d6cee19,Inbound,Returns,Reverse Pickup Enquiry,Best,4db1458e-d9d0-4706-b0f0-6d6fc9c53f71,16/08/2023 08:50,21/08/2023 10:09,22/08/2023 10:06,22-Aug-23,PALI,Electronics,1799,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3da78f71-ec54-403e-a5f5-cd4a19728a83,Inbound,Returns,Reverse Pickup Enquiry,,4adf4835-43a0-4685-a95b-7835189f3688,17/07/2023 18:59,20/08/2023 20:05,22/08/2023 10:09,22-Aug-23,HINDAUN CITY,LifeStyle,6359,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
7c5d1f43-21c2-4a96-9c93-d0803e727082,Inbound,Feedback,UnProfessional Behaviour,,875d9310-4759-41d3-8738-1edcc3f364a0,,22/08/2023 09:26,22/08/2023 09:28,22-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7e00e043-c7bb-4ccf-9243-8ab049938ec8,Outcall,Returns,Service Centres Related,,1ad83fec-5b14-4b60-b414-c88c3a7c4309,,22/08/2023 10:43,22/08/2023 10:47,22-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
efe0fc2e-30af-4cc2-b13a-0e3d4a2ac4cf,Outcall,Returns,Fraudulent User,,56924e0e-4166-4029-917e-196962e1c19c,,22/08/2023 14:05,22/08/2023 14:30,22-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d5a116ba-d6de-4e79-b44f-4e1c9a7861e9,Inbound,Returns,Reverse Pickup Enquiry,Good ,b37718c8-ce43-4f1d-943b-cdebd58a0e42,,22/08/2023 16:47,22/08/2023 16:49,22-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5bae4140-e4d3-46c0-8c52-6c44c2025ede,Outcall,Returns,Reverse Pickup Enquiry,,24179f62-9e23-477f-a807-8f107701ae35,,21/08/2023 19:26,22/08/2023 09:44,22-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,2
848d12c0-fe68-43a6-83a9-2a5ed03680a8,Inbound,Returns,Reverse Pickup Enquiry,,346e632e-5dea-420e-82e0-df8afa273a5d,,22/08/2023 09:14,22/08/2023 09:15,22-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,3
cd021cbb-216a-451c-830a-29d34e08777c,Inbound,Returns,Exchange / Replacement,,000de481-96aa-404a-a9b7-06aaa566cd92,,22/08/2023 21:37,22/08/2023 21:39,22-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
11fdb41e-48a4-4974-9572-0f0a88274cf7,Outcall,Returns,Reverse Pickup Enquiry,,97c04800-4bcf-4f22-97b3-0aa9592168cb,,22/08/2023 00:00,22/08/2023 00:02,22-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
0c26976a-3592-4b51-a171-05e48c3a4b28,Inbound,Returns,Fraudulent User,,8a3bef0a-28e0-4fbe-a2ae-5e1e73ba4a0b,,21/08/2023 23:01,22/08/2023 06:54,22-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,1
fda3ea05-61b7-44f2-8771-67df7313bfeb,Outcall,Payments related,Online Payment Issues,Very good parson,c13e0fde-643b-4f78-a479-b029e548aa56,,22/08/2023 13:18,22/08/2023 13:19,22-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
aeff658b-1ceb-4ffa-a53f-e8ae8b18baec,Outcall,Returns,Fraudulent User,,7b48c117-9d0f-43d8-9573-b37dc562a82e,,21/08/2023 22:58,22/08/2023 20:45,22-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
26d0cce6-d617-4ccc-b505-28def1102842,Outcall,Returns,Reverse Pickup Enquiry,,fb6cc405-3433-4b4b-9ec1-8b288cd17f3b,,22/08/2023 00:10,22/08/2023 00:11,22-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
4e004f41-76f8-4c3a-aeb7-4de8a45150a9,Inbound,Order Related,Invoice request,,3f10690d-b26d-4361-9410-f024ec64fb02,,22/08/2023 12:13,22/08/2023 12:17,22-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
625ceff9-0203-42a7-b522-dfc4eee25d44,Outcall,Product Queries,Product Specific Information,Work for fast ,bcf89db8-96f7-4d43-b543-4561e965c1ba,,22/08/2023 00:11,22/08/2023 00:13,22-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
c34855db-68d0-4a4b-a815-834159ed3da8,Inbound,Order Related,Installation/demo,"I got Duplicate product of another model, Shopzilla not ensuring that genuine dealers are available on site, customer spend their money, No customer support after that from Shopzilla other than sorry.",09a24422-f603-44cc-bec1-dd72980e2b0d,,22/08/2023 09:30,22/08/2023 12:12,22-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
7205dbb3-451c-4534-a089-db8a8a662b99,Outcall,Order Related,Delayed,,61a06c48-6afa-4f41-bb01-2ca6dc6cdd56,,22/08/2023 10:33,22/08/2023 10:34,22-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
f368182b-93d5-4208-badc-d771dd745a0e,Outcall,Returns,Missing,They are good ,9fbbdccd-b4be-4e72-aefe-8831a2e748a0,,22/08/2023 10:53,22/08/2023 10:54,22-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
3c78c4cb-294a-498d-bfb3-02582684002f,Inbound,Returns,Wrong,Sir ka samaj me aaya ,dea6e4ed-5e7d-4369-8433-b72aa26f8b4e,,22/08/2023 15:20,22/08/2023 15:22,22-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
813f7ee8-32d5-4dcf-9e89-34ba1d34ae8f,Inbound,Returns,Return request,Keep practical options as an return/replacement policy,409e4e5b-e74b-4a9e-b62c-72c60b357167,,22/08/2023 19:58,22/08/2023 20:00,22-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
65d972fc-5f47-40b0-889f-7ff142d22a1c,Inbound,Returns,Exchange / Replacement,"They are skipping from my complaint,they said that,our back-end team will call or they stick what they to do and toatally waste and worst workmanship ",2843cbe5-f500-4918-8ef3-7eff0a55f690,12/08/2023 09:56,19/08/2023 11:37,22/08/2023 18:05,22-Aug-23,HYDERABAD,GiftCard,2100,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,1
d1583908-d65b-4579-8801-f30e3dd19c1e,Outcall,Returns,Service Center - Service Denial,Dear team ShopzillaI'm unhappy because I not received the product which I want but in the orders sowing right product but received duplicate what can we do after all of this Thank you ,7a141929-105d-44cc-adc8-312bb3d13583,,21/08/2023 18:58,22/08/2023 09:10,22-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
4f7680d7-a3de-4247-b2d7-bb03d7df63e0,Outcall,Returns,Reverse Pickup Enquiry,,38819f17-16ba-40ec-b0a5-6bae7834a4e5,,22/08/2023 11:44,22/08/2023 12:06,22-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,2
360a93e5-6fe9-4796-a31f-ca5f7bbc99a3,Outcall,Returns,Reverse Pickup Enquiry,Nothing ,a997c466-71b6-4539-bc23-532ecf7ebcaa,,22/08/2023 19:56,22/08/2023 20:07,22-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
606d9908-4b89-4f84-8461-2a59be993453,Inbound,Returns,Reverse Pickup Enquiry,,8fccb884-1942-4370-acf7-f72a0518fbdf,,22/08/2023 12:40,22/08/2023 12:43,22-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
d8bfcf0e-92c1-4882-9a9b-0b5061c03566,Inbound,Order Related,Order status enquiry,,2e9885bb-9313-4adb-835a-ff7475dedab2,,22/08/2023 16:19,22/08/2023 16:25,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
88bd19b6-54bc-43f3-9b92-3b67b5c38f6f,Outcall,Returns,Return request,,008fdc37-a4c9-41ac-8602-c581364570a5,,22/08/2023 17:57,22/08/2023 18:19,22-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
dfeb323d-ecda-4fa3-bada-f9206b290473,Inbound,Returns,Reverse Pickup Enquiry,,41ed06a6-3dab-4eeb-a678-e38a47e519cd,,22/08/2023 00:15,22/08/2023 00:56,22-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
861fc1e2-cbab-4cbc-b688-3ff9d168f235,Inbound,Returns,Reverse Pickup Enquiry,,9284dd16-3c66-49bf-95b6-787022adc7eb,,22/08/2023 05:36,22/08/2023 07:07,22-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4381d7dd-1f12-48ab-a305-ce6d1a2edc58,Inbound,Returns,Missing,Nicely men ,c7c600d3-d433-49e0-8484-7de62ed955c2,,22/08/2023 10:58,22/08/2023 11:01,22-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
85b88163-d87d-4439-ba49-5c4c50801ba8,Outcall,Product Queries,Product Specific Information,Should provide delivery details like name and number of delivery person. So as to confirm at what time we will be at home,687ebf11-d14d-40be-bcfe-1fca80104b08,,22/08/2023 17:50,22/08/2023 18:04,22-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0e4d54db-0b0b-42a8-ae89-689351a5ed8b,Inbound,Order Related,Installation/demo,,e5efc0ad-d911-402f-bc05-0e87f9adef29,,22/08/2023 20:34,22/08/2023 20:45,22-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
c6e50a4f-4b70-4ffe-ae61-2a6a56a7e785,Inbound,Returns,Fraudulent User,5,a6f047cf-2b93-4748-91f3-31ac83fe67fe,,22/08/2023 22:33,22/08/2023 22:41,22-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
65ca7003-6694-420a-849b-636faad66d04,Inbound,Returns,Reverse Pickup Enquiry,,53e4c84e-6355-4027-930f-cd5a79e21214,,22/08/2023 14:46,22/08/2023 14:51,22-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6230e475-a855-41ff-aa8b-c78b6a794f19,Inbound,Feedback,UnProfessional Behaviour,,54c849b3-f289-4bb8-85aa-f90173f57202,,22/08/2023 21:59,22/08/2023 22:01,22-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
943653b0-f034-482d-94d7-b033ebd165ea,Inbound,Returns,Return request,,49124e37-dee7-4e06-baab-009daca67733,12/08/2023 16:43,22/08/2023 12:22,22/08/2023 12:24,22-Aug-23,NADIAD,Electronics,999,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
8fc85c1f-2ab6-4d8a-8393-5f90e4900295,Outcall,Payments related,Online Payment Issues,Nice ,45e33991-ad4d-4efa-afc1-6476eacb102b,,22/08/2023 07:17,22/08/2023 07:18,22-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fc97bf2a-ccfa-489f-8469-7c0fda653362,Outcall,Order Related,Order status enquiry,Good work ,975b42f2-e297-4133-a37a-5f8ad5629f83,,22/08/2023 09:55,22/08/2023 10:30,22-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
18707349-980d-4b85-9124-3d686432633b,Inbound,Others,Call back request,"So nice customer care service very nice , very good ",31d35c4c-541e-4f1a-b324-2eea18f01beb,10/08/2023 16:40,22/08/2023 23:23,22/08/2023 23:25,22-Aug-23,GUNTUR,LifeStyle,489,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
068bbb16-7dde-4923-a7a0-a214ebf73e37,Outcall,Payments related,Online Payment Issues,,61064e09-ef3b-492a-a81d-d118d9bb7320,,22/08/2023 13:04,22/08/2023 13:10,22-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
33a5e8b0-e4e1-448f-b7d9-ad09870095e2,Inbound,Returns,Reverse Pickup Enquiry,,2edf7aa5-0a45-483b-896e-916b84c3f85f,,22/08/2023 13:24,22/08/2023 14:06,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
cc67d537-f49f-4eaa-a058-26f62962da15,Inbound,Returns,Reverse Pickup Enquiry,,2b188369-20e7-4d84-a496-3f89917a0291,,22/08/2023 18:32,22/08/2023 18:43,22-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d5364793-466f-4fe5-91c7-782ba97853fd,Inbound,Order Related,Invoice request,Ok,21e04abc-aede-4868-af05-720846c4c7dd,,22/08/2023 22:33,22/08/2023 22:39,22-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
1d02118a-c411-438f-b38b-9bb5e4d19a3e,Inbound,Order Related,Order status enquiry,,961948d0-06f3-4427-b2d4-71c58bd65d85,05/08/2023 23:23,18/08/2023 21:35,22/08/2023 20:33,22-Aug-23,MUZAFFARPUR,Books & General merchandise,232,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
2475308e-97a3-4ead-8024-37d24e081520,Inbound,Returns,Return request,,423e45f0-9002-494d-9ce5-6bafff1d53fa,,22/08/2023 10:52,22/08/2023 11:26,22-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
99218c38-bf24-4e59-bdc8-655ad4ac283a,Outcall,Shopzilla Related,General Enquiry,,36616403-57be-4353-83a3-a2ca105d6f5c,,22/08/2023 10:25,22/08/2023 10:26,22-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,4
8fc76ff1-74e3-4bf5-b272-af37e2a0db0b,Inbound,Order Related,Installation/demo,,c8daeb4e-9c23-4b10-b527-8b1e003d9866,,22/08/2023 10:56,22/08/2023 10:59,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
e1fc7d7b-3b97-4876-8ca2-6dbf957d6902,Outcall,Product Queries,Product Specific Information,,cd7246f2-3830-4e27-9fe2-76b7b73ef8ea,,22/08/2023 14:36,22/08/2023 16:45,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
11fbe0c8-3b15-42ff-9550-0c09af36b4b1,Inbound,Order Related,Customer Requested Modifications,,0a87e5ff-fcb2-41f8-ab54-d987a9ed84e6,,22/08/2023 18:54,22/08/2023 18:57,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bd2c3f4d-1b44-4636-9557-710fa1de7943,Email,Feedback,UnProfessional Behaviour,,f2e65803-3fdc-42c5-baa7-0f63c70fc267,09/08/2023 20:16,22/08/2023 17:44,22/08/2023 17:58,22-Aug-23,VASCO,Books & General merchandise,92,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
48fa9e42-05c1-40ec-8d37-1d6e442c7c1b,Inbound,Order Related,Delayed,,78a9543a-c9d1-4b32-b93a-1fa4c8ee6e95,,22/08/2023 20:10,22/08/2023 20:55,22-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
dc4283f0-0dbf-484a-8830-a4dd1a8db5e9,Outcall,Returns,Reverse Pickup Enquiry,,f187b40e-25b5-43c4-bc2a-4d9797e7c79d,,22/08/2023 08:13,22/08/2023 08:14,22-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
0b41fdb7-94b0-4812-897b-e5b6c720370b,Outcall,Order Related,Delayed,Good,fd5904c6-2be9-4672-a7e8-d38a19e5c9f5,,22/08/2023 16:57,22/08/2023 17:02,22-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
f95dfe83-6b8c-40a6-9452-240e40fe983c,Inbound,Order Related,Order status enquiry,For giving new Information thanks,195e3149-9c48-44ea-b997-6f48965b4a35,,22/08/2023 15:05,22/08/2023 15:06,22-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c3fae313-36ce-49a1-a4e7-71ff9bca9840,Inbound,Returns,Service Centres Related,,8c904f6e-e4f2-48c9-bcbd-3fad87c56076,,22/08/2023 22:48,22/08/2023 22:48,22-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
dd80fd86-ccf3-48c9-a8cb-a2a3578d5ce9,Inbound,Returns,Reverse Pickup Enquiry,,80a9b7f6-6679-475b-a0bf-ab0ba5c4b898,,22/08/2023 22:40,22/08/2023 22:42,22-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c6ca52a9-3430-4834-bc4d-4ec91ec90768,Inbound,Returns,Reverse Pickup Enquiry,,dd5860ed-6d8b-481a-adbf-7fcc5862899a,,22/08/2023 22:53,22/08/2023 23:00,22-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2a277a21-33f4-47c0-b945-0227f6e2a046,Outcall,Returns,Reverse Pickup Enquiry,???? ?? ????? ??? ??????? ?? ??? ??????? ,ecb72d4b-aaeb-465c-84c6-ac243a5936b4,25/07/2023 19:35,22/08/2023 15:09,22/08/2023 15:14,22-Aug-23,BEGUN,Home,749,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
9f36af72-4bcd-4678-ac08-c9bc32fda616,Inbound,Order Related,Priority delivery,,22b05b58-9562-4e8f-920f-83f80764ffee,03/08/2023 21:55,22/08/2023 14:32,22/08/2023 15:25,22-Aug-23,NIMBAHERA,Books & General merchandise,516,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
192d1023-dbe8-4a12-b5e3-6161934d4122,Inbound,Order Related,Delayed,,48d2f019-817e-48e0-ad3f-4d5283be667b,,22/08/2023 12:16,22/08/2023 13:02,22-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
5815afb5-16d3-49b7-a91d-4ba3cb35c1ae,Inbound,Shopzilla Related,General Enquiry,Well done,028d57e9-9bc3-44b0-80cf-dcbb74ce4a16,,22/08/2023 01:05,22/08/2023 01:59,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
0d0c6d5b-c1d4-4cc7-9c30-85f32d3ae783,Inbound,Returns,Reverse Pickup Enquiry,"Best support agent Mr  , very attentive  and intelligent. Keeps doing the good work. ",da0a5a6d-747d-4505-a074-58d93d517ac9,,22/08/2023 01:13,22/08/2023 01:15,22-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
7d21c3b6-4704-4869-800a-e924b4c7c4fc,Inbound,Shopzilla Related,Shopzila Premium Related,,e466854b-4a31-45f5-9510-e080eee04d53,,22/08/2023 09:47,22/08/2023 09:49,22-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
9f38084c-26dc-4785-b06b-dabb374cd177,Outcall,Product Queries,Product Specific Information,,b387df12-0ee0-4a05-86af-4682fe834782,,22/08/2023 20:46,22/08/2023 20:49,22-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
76fb10b7-6504-41b5-bd5d-562e03017333,Inbound,Order Related,Order status enquiry,,b436f17d-6196-4827-acea-e3b0b848b91f,,22/08/2023 21:10,22/08/2023 21:11,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
96f9fc69-5d9e-4730-8abf-2815ec27911b,Outcall,Product Queries,Product Specific Information,,2d4b714e-fa78-47e3-a18e-6720fb85e9f8,,22/08/2023 21:17,22/08/2023 22:02,22-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,4
9d44f668-9e3b-4fc9-bd6c-bc174f0aae84,Inbound,Returns,Reverse Pickup Enquiry,,c756a28b-8483-4234-9836-391335c08406,19/07/2023 09:09,22/08/2023 07:32,22/08/2023 09:07,22-Aug-23,JAIPUR,Home Appliences,2249,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
f51b8b7d-24c9-4886-b640-476d8d6821c5,Inbound,Returns,Return request,,a6452a37-5a97-4ed8-a9fa-695bb262c52f,,22/08/2023 13:12,22/08/2023 13:59,22-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
26a74db3-abca-4adf-9de0-b9ac08216dd3,Inbound,Order Related,Order status enquiry,"Worst Assistance , I have asked him to create new case he didn't created a case and he provided me different case I'd. ",bab401cb-672c-49c8-8bcd-67c704b89108,17/08/2023 12:12,22/08/2023 18:07,22/08/2023 19:01,22-Aug-23,PURNIA,Mobile,10999,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,1
1b8153b6-1fac-4729-a43f-2fdad4c53b67,Inbound,Order Related,Installation/demo,,defe864c-f6a7-4512-8163-cf24ddf5960f,,22/08/2023 13:35,22/08/2023 13:38,22-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5d68f5d8-a5db-449b-b8e9-d9b9ad80ddd7,Outcall,Returns,Reverse Pickup Enquiry,Excutive was not polite..,820b1414-a6bc-4e53-b0ea-02f99c0e2114,,22/08/2023 16:08,22/08/2023 17:19,22-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,2
e229f22f-503a-40d4-95ee-04ed030937a0,Inbound,Returns,Wrong,,fd3a39d4-0d53-4dca-a668-313b01ef0ca0,,22/08/2023 14:02,22/08/2023 14:03,22-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
20e28c26-85b8-415b-9616-c8c2781ac41e,Inbound,Returns,Reverse Pickup Enquiry,,e9eafe8b-ca2f-475f-a7d4-83462cf2110d,,22/08/2023 20:23,22/08/2023 20:28,22-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
dd81566b-8572-41ed-9c9f-23145c9cfbfd,Outcall,Returns,Reverse Pickup Enquiry,Good,646eaf2a-b468-4d86-87d9-17e82c860e24,,22/08/2023 11:20,22/08/2023 12:34,22-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
570cce13-5f5a-4d9d-95a2-e17caacbf1a7,Inbound,Refund Related,Refund Enquiry,Very good??????,1137be5e-81a1-4d96-8bb6-a92d8669397d,,22/08/2023 10:26,22/08/2023 11:04,22-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
bc55b7a4-1689-4ef8-a749-af41aef18503,Email,Returns,Reverse Pickup Enquiry,,048d6716-2333-4e98-90c6-db0370109d67,,22/08/2023 10:31,22/08/2023 10:38,22-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
6134bb79-1b3f-4666-a53c-b135cbbe2945,Outcall,Order Related,Order status enquiry,Sorry ,37be6d96-f1f0-42bd-9c2d-82cae6561f8c,,22/08/2023 11:13,22/08/2023 11:40,22-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
ea58e69d-24e3-4870-9f71-93387266c57c,Inbound,Returns,Reverse Pickup Enquiry,,ee9c75ca-5ebd-4251-9275-fd3f9de19bed,,22/08/2023 20:26,22/08/2023 20:29,22-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
b68cad3b-da7f-4c38-bda5-c53ad361412d,Outcall,Shopzilla Related,General Enquiry,,44596595-ea88-4210-832f-c5b2abf2ccfd,,22/08/2023 21:04,22/08/2023 21:05,22-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
d5855953-4e3d-4f90-ad9c-91b21553cd68,Outcall,Returns,Missing,,bcbbe918-d4e2-491f-b0ba-79e74f5e57e4,,21/08/2023 19:07,22/08/2023 19:51,22-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,1
095f3c63-5605-41d4-a814-ce1e479e590e,Inbound,Order Related,Seller Cancelled Order,,bb8a5556-c4fb-4c21-9107-7dbd10a9784b,,22/08/2023 10:09,22/08/2023 10:10,22-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
7120fd23-5020-481b-b41c-c1173d926464,Inbound,Returns,Return request,,26bf2918-15e8-45d1-8b77-6660eab8c1b4,,22/08/2023 22:17,22/08/2023 22:18,22-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
d81cb081-5eeb-403a-8591-eb5657baa2c1,Inbound,Returns,Reverse Pickup Enquiry,Not easy to reach customer support excutive ,ef8c13f5-d25a-40d0-bef6-793c9b8fac5c,,21/08/2023 15:00,22/08/2023 08:16,22-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
818c06e6-e675-4624-bd08-33b24a57743c,Inbound,Order Related,Customer Requested Modifications,Please provide options to self edit the address and other details. ,eaa417b4-777c-48dc-ae51-fdc546352d75,,22/08/2023 21:22,22/08/2023 21:25,22-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
46a6b13d-a89e-49fd-b6b6-ebbb997f41ee,Inbound,Order Related,Installation/demo,tq,d2ee5f6a-c468-4a2e-ba4c-9f6f61648239,,22/08/2023 11:13,22/08/2023 11:16,22-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
f7fdabbd-8786-4a4e-9116-d9bbdff612d1,Inbound,Returns,Reverse Pickup Enquiry,,fbccb029-a8b4-40e0-9d5d-f0f5de2733f3,,22/08/2023 19:15,22/08/2023 19:16,22-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,4
e9c7f9cd-5213-425f-a84a-0721c4906a12,Inbound,Refund Related,Refund Enquiry,My problem solved ,573cc802-035d-41db-b766-615779524c41,28/07/2023 11:22,22/08/2023 14:56,22/08/2023 15:00,22-Aug-23,JALORE,Books & General merchandise,319,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
5eb15443-c4ea-473f-bcdb-d41b1b57ad04,Outcall,Returns,Missing,Thank you coustomer care on Shopzilla ,31006442-16a2-46db-98aa-05331062d083,,22/08/2023 16:25,22/08/2023 23:35,22-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
83e76bfd-e83b-4f32-b083-19beee40e3f9,Outcall,Order Related,Invoice request,,10882ee2-291a-4d56-8b98-c33ffd717e9b,,22/08/2023 23:36,22/08/2023 23:43,22-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0864a56b-4ce9-4c88-9617-8a5f8d1cea82,Inbound,Order Related,Order status enquiry,,5b765be1-3d3f-41e2-b897-2f403106b961,,22/08/2023 14:54,22/08/2023 14:57,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
03831121-3a8e-48b5-a5b4-3208122eb603,Inbound,Order Related,Order status enquiry,,83a85f0a-aac4-44ed-9b5b-682238a18b1a,,22/08/2023 18:03,22/08/2023 18:52,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
a474ecd3-d3bf-43fe-82d9-e189e8b3d662,Inbound,Returns,Reverse Pickup Enquiry,,4b8cc657-3237-4795-b56a-7087b1876115,,22/08/2023 22:58,22/08/2023 22:59,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
cd54b94e-ffb4-469c-b064-01aae468b3d7,Inbound,Returns,Reverse Pickup Enquiry,,403d5dac-59b8-491a-a595-01d3f271cd90,,22/08/2023 07:52,22/08/2023 07:54,22-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,1
9c53466f-2bde-4ba4-89d1-cf07d8bdf4c1,Outcall,Payments related,Payment related Queries,,87a2eff5-66d6-4bca-b294-d4f3f517ed46,,22/08/2023 08:42,22/08/2023 08:54,22-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
2df2518f-b866-484c-9448-522260b3161e,Inbound,Returns,Reverse Pickup Enquiry,Mera help bahut acche se kya,62432b99-a2c4-4cae-b3ba-a34e18d81f1c,,22/08/2023 11:00,22/08/2023 11:04,22-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
7c910ffa-cd39-420c-93f5-77059311343d,Inbound,Returns,Reverse Pickup Enquiry,,10bf3c88-8eff-49f6-9772-4e47aaef52c4,,22/08/2023 13:26,22/08/2023 13:32,22-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
6e2d0d65-cdce-496d-a72d-943b44a8e2fa,Inbound,Returns,Missing,Shopzilla can make a process of verification of product before delivery yo ensure correct product is being delivered so that Hassel of return can be sorted and also be sure what is being actually delivered ,db0754c1-f9aa-41b0-85e1-17d2ddf20179,,22/08/2023 11:34,22/08/2023 12:00,22-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
45d8d668-9501-4fe6-8505-f4e4307cc6fb,Inbound,Order Related,Installation/demo,,ffae0337-ec8c-4700-9848-66630fb17b1f,,22/08/2023 14:11,22/08/2023 14:14,22-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
d2f91644-12a0-47c2-bc85-b5cb627d887f,Outcall,Returns,Reverse Pickup Enquiry,V good work first time someone help me??,b6c55d4c-acf6-48fa-b67c-cc54f3d9a210,,22/08/2023 16:34,22/08/2023 16:44,22-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
47996b77-6361-4886-a71e-e60d0ca6a0e8,Inbound,Feedback,UnProfessional Behaviour,,797d1ce3-8542-4151-b5ca-958adb270bba,04/08/2023 17:16,22/08/2023 18:57,22/08/2023 19:15,22-Aug-23,AMRITSAR,Home,199,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
8025f42a-696a-41b5-a347-6ee74ad3c005,Outcall,Returns,Reverse Pickup Enquiry,,b5ef5769-122f-41a1-9a83-e0c00452f7f7,,21/08/2023 16:38,22/08/2023 00:12,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
aba005ff-91b4-442b-9d3f-25745852d8c7,Outcall,Returns,Reverse Pickup Enquiry,,53a638c3-3a76-41ce-9d0a-458001f39767,,22/08/2023 18:52,22/08/2023 18:53,22-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
ff2a36d7-24c1-4b2c-b5b7-e9a229cb9ab3,Inbound,Returns,Fraudulent User,,71e96958-d342-4649-b629-90c2e7e3b483,06/08/2023 23:46,19/08/2023 12:44,22/08/2023 20:38,22-Aug-23,CHENNAI,LifeStyle,2198,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
d13eaa46-fd81-4a80-a66e-fb72885d5534,Inbound,Order Related,Order status enquiry,Dissatisfied with delivery executive ,34c70040-f7a9-49fe-b287-ed1ad109df13,,22/08/2023 19:38,22/08/2023 19:40,22-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
a3d91ba7-ec4b-4a82-bdfe-af7ca0acace0,Outcall,Order Related,Order status enquiry,,f66c5549-fe07-461f-9081-265b32a94281,,22/08/2023 11:34,22/08/2023 11:35,22-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
c5ebd8f5-a579-4ffd-b85f-e9b42c200ed7,Outcall,Order Related,Delayed,good ,3d0457f7-a62a-4600-8cbb-21227d9c7c91,,22/08/2023 11:45,22/08/2023 12:14,22-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
38ded525-390c-42a5-8ab6-159bfc26af5f,Outcall,Refund Related,Refund Related Issues,,ec5dd0ee-468e-4570-96a7-aa9de73fceaa,,22/08/2023 15:20,22/08/2023 16:17,22-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d5d17bda-6270-44c8-9c9c-ed0344f8cb0a,Inbound,Returns,Reverse Pickup Enquiry,,2d1dc4df-823b-4e37-86d9-fe80eabf1ef7,,22/08/2023 18:57,22/08/2023 18:59,22-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5d7a3577-b0de-4d48-9f94-c9428293ca90,Inbound,Order Related,Order status enquiry,,6018d583-f8da-4df0-b25e-3a9ecda27e6d,13/08/2023 17:17,22/08/2023 12:18,22/08/2023 12:23,22-Aug-23,GHAZIABAD,Books & General merchandise,656,,Anthony Booth,William Park,John Smith,31-60,Morning,1
b9b70880-b413-403e-944e-82728d3690c3,Inbound,Refund Related,Refund Enquiry,,a3c63fb5-5523-4c13-a68a-99984712a316,,22/08/2023 10:59,22/08/2023 11:13,22-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b7964fb3-0451-4662-bc9e-341f84238248,Inbound,Returns,Reverse Pickup Enquiry,,5f7d1284-c977-4d7f-8857-1c22bb070a11,,21/08/2023 21:14,22/08/2023 07:30,22-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
c27d5d29-6eb9-4c35-ad81-2c9f3d8ffea6,Inbound,Returns,Missing,Thanks,7857fc2f-99f7-44e6-9d35-8a3e22319073,,22/08/2023 13:08,22/08/2023 14:21,22-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
c8d5824b-1b3b-4a96-975a-e3fdbc847131,Outcall,Returns,Reverse Pickup Enquiry,,789e0910-d3e8-4c80-b016-925d89d1bc00,,22/08/2023 22:34,22/08/2023 22:41,22-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
29177ce1-ca89-4ede-ae15-237d3d7fe8ad,Inbound,Refund Related,Refund Enquiry,,81a5ea92-a28e-437b-b67c-13b2c5738895,,22/08/2023 11:48,22/08/2023 11:52,22-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
0e9ad391-6dc8-425d-88c4-3f6ddf891dc4,Inbound,Order Related,Seller Cancelled Order,,49618392-0b7c-411a-b232-20453cd0c466,,22/08/2023 07:40,22/08/2023 07:44,22-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c2703374-c708-429c-9056-875e7a21d763,Inbound,Payments related,Wallet related,Emi related problems ,0d5d89bd-29ae-4604-a774-4eafc440fee1,,22/08/2023 08:13,22/08/2023 08:18,22-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
0cb6c8d4-cf86-496e-a106-3f2da94c15b1,Outcall,Refund Related,Refund Related Issues,,d1f6867a-55ef-4c84-969e-75b20e1ec78a,,22/08/2023 19:03,22/08/2023 19:49,22-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
e95ebcfd-bedb-4baf-b281-db0ac8a71519,Inbound,Returns,Missing,,da5f4c6e-48b1-452e-8627-edf9900e2501,,21/08/2023 21:13,22/08/2023 06:58,22-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
acded787-7f77-4642-b50b-180065e2c732,Outcall,Order Related,Installation/demo,Very Bad service. They took almost one months for repair.After making hundreds of call to their customer service and visiting there Andheri office for two times they provided repair.,5a455121-5c44-4fe8-b261-54857f65880b,,22/08/2023 08:07,22/08/2023 15:47,22-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
09ca2e81-ea39-415c-bfca-df597b7adf35,Outcall,Returns,Reverse Pickup Enquiry,Nice performance ,136797dd-1c78-4e02-9e2a-68aebd1cdd79,,21/08/2023 22:34,22/08/2023 00:02,22-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
29edd80b-5965-4bda-b0ae-4f402a053dac,Inbound,Returns,Exchange / Replacement,Thanks so much,4c62d0c9-c117-4204-a46f-7c9ea6ec51b7,,22/08/2023 09:13,22/08/2023 09:20,22-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
debbf724-86c6-4851-b125-a6f59e8e325b,Inbound,Returns,Reverse Pickup Enquiry,,0727f689-84be-48bb-b169-e512e707c0dd,,22/08/2023 14:35,22/08/2023 15:48,22-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,1
b4174ef8-94f6-4886-aac4-a8915c109932,Inbound,Order Related,Installation/demo,Try to understand the customer concern and provide resolution according. But CE not able to listen ,52d5c0a5-4ec3-4e84-ad91-1ca8b938a2b2,11/08/2023 12:47,19/08/2023 16:22,22/08/2023 01:49,22-Aug-23,LUDHIANA,Mobile,14990,,John Torres,Harper Wong,William Kim,On Job Training,Evening,1
03aa4e81-fd0d-4860-ae53-1df23f455ed4,Inbound,Order Related,Delayed,,aa1f3d83-a5c1-40c4-8a3f-c161c81cbd26,,22/08/2023 22:36,22/08/2023 22:44,22-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
0ac72171-1fb2-4c9c-a98c-b0afa6fe47fd,Outcall,Returns,Return request,,77d99305-a804-4701-972b-358be62352bd,,22/08/2023 11:44,22/08/2023 11:46,22-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
9e1cd0f8-d54b-4789-9a57-09c4bdd58011,Inbound,Returns,Fraudulent User,Thanks for Shopzilla team,9de58c0d-b2b9-405a-b617-8347453f6ce1,,22/08/2023 15:00,22/08/2023 15:02,22-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,4
dfba8211-2e60-4d05-ac2e-122630995545,Outcall,Returns,Return request,Good,616ff98c-4db8-4755-993e-a79a7b435a28,,22/08/2023 18:04,22/08/2023 18:35,22-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
f8cb622a-2e78-4738-9131-e9ef54a8b2b9,Outcall,Order Related,Delayed,  support not good ,1bbf1926-a92e-4aec-af34-6bb1c775b7fd,10/07/2023 20:45,21/08/2023 17:47,22/08/2023 13:07,22-Aug-23,PERUNDURAI,LifeStyle,449,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
bce45c45-fd37-4e4c-b76d-92efd8325341,Email,Order Related,Delayed,,2b122a76-5136-42ed-b668-079f237eac9f,,21/08/2023 22:19,22/08/2023 01:42,22-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
73d6f9ca-c760-4cc2-b1db-5af9fdb9e7c2,Inbound,Returns,Reverse Pickup Enquiry,,6a97c3fa-d6fb-4667-b5f5-236b70193065,,22/08/2023 12:43,22/08/2023 18:12,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
60d27fd2-cdc3-4433-8ba7-f23108ff09e1,Outcall,Order Related,Order status enquiry,Thank you ,58742c4e-fa49-4746-a56e-f31418bb2819,,22/08/2023 08:28,22/08/2023 08:35,22-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
61e1b632-e2e0-4413-a0f7-368529f7b7dc,Inbound,Order Related,Order status enquiry,,4422233e-5b75-477b-8fa8-d000df7a87c8,,22/08/2023 11:30,22/08/2023 12:51,22-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,1
f006bcee-541b-4918-a084-94049bcd4a23,Inbound,Feedback,UnProfessional Behaviour,,2601d536-5369-4142-bbc7-bcb5b9be134a,,22/08/2023 18:28,22/08/2023 18:28,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,3
3c451501-d053-4450-955c-68355ce8f48d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,e01bf608-5e24-4a4f-b1b6-9c62d271b370,28/07/2023 19:05,22/08/2023 19:17,22/08/2023 19:27,22-Aug-23,ZUARINAGAR,Home Appliences,16999,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
46ba160a-7c65-45fa-979e-f5c5dd43a7c0,Inbound,Order Related,Order status enquiry,,d6c5282e-12dd-4e3f-a65e-aa083ffe2560,14/08/2023 10:26,22/08/2023 22:51,22/08/2023 23:00,22-Aug-23,KOLKATA,Books & General merchandise,233,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
537ca146-ac9f-4bc3-9105-462ea3392cb8,Outcall,Shopzilla Related,General Enquiry,,09dae4a5-7d61-4c39-9248-aed8071c79dc,,22/08/2023 07:13,22/08/2023 07:15,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
f43bf484-fa96-40a1-ab57-606a9f45f423,Inbound,Returns,Fraudulent User,,3f03f38b-03ac-4de5-aa23-d7d27847e024,,22/08/2023 11:59,22/08/2023 12:06,22-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,3
c4e7d08c-fe3f-48cc-97e6-1c7421fbfb04,Outcall,Returns,Reverse Pickup Enquiry,,f14f45a8-bcc9-4415-afbe-b821f62b3d77,,22/08/2023 12:28,22/08/2023 12:31,22-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a929895e-aa75-4460-a135-dbbb00c33940,Inbound,Returns,Reverse Pickup Enquiry,Good,dcb72107-f6bb-4cd3-a181-0b968431eac7,,22/08/2023 16:46,22/08/2023 16:48,22-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
64ef168e-7457-4b83-bae7-16e10e2c6c82,Outcall,Returns,Return request,No   customer support,0dcf4852-4134-43a4-a347-116093085013,,22/08/2023 20:33,22/08/2023 21:06,22-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
de9da98b-f8e6-4d7c-80cd-75243ff6db8b,Inbound,Shopzilla Related,General Enquiry,,69a83eb9-f7de-4825-8c4a-4679ab04db4b,,22/08/2023 12:57,22/08/2023 17:48,22-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,3
d3e67c75-edfc-402a-832b-011299b47908,Inbound,Product Queries,Product Specific Information,,852c835d-9b98-4162-9fd3-562520a10bed,,22/08/2023 14:57,22/08/2023 14:58,22-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
176f9d76-aac1-48ff-a54d-b30a7ed28d13,Inbound,Returns,Missing,,71f1541e-ca9c-4c51-b8c0-b343eed4cacc,,22/08/2023 16:27,22/08/2023 16:28,22-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
daaabaaf-d75d-4f27-acb0-3bcceee93ccb,Inbound,Order Related,Delayed,,998f30b4-ece5-4426-b231-159a0745450c,,22/08/2023 11:59,22/08/2023 12:02,22-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
801e0ef0-d988-41d9-804c-1dd051ee1f00,Outcall,Returns,Reverse Pickup Enquiry,Please support costumer required,7c4847dc-b592-4e7f-b02e-4106262c8643,,22/08/2023 20:45,22/08/2023 20:49,22-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
574c7c61-3c0e-4e13-b8da-1e80f2ea3a6e,Outcall,Order Related,Order status enquiry,My issue is resolved ,9b10984d-a1e4-4d45-af14-4e618cc70530,16/08/2023 15:01,22/08/2023 08:52,22/08/2023 19:36,22-Aug-23,FAIZABAD,Books & General merchandise,189,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d892b13d-f254-4220-929a-c28e892867fc,Inbound,Returns,Reverse Pickup Enquiry,,1c04627d-95f1-497d-8006-7de8aebb4282,,22/08/2023 19:13,22/08/2023 22:16,22-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
06d1e291-abfd-45f2-aa8b-d759485c1ab4,Inbound,Order Related,Order status enquiry,,aa825cb4-62a0-4e66-90d7-c4cdc668c2e4,,22/08/2023 20:39,22/08/2023 20:41,22-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
0b7e5584-cbe5-4fb2-ab36-a5bbc6f1781a,Inbound,Order Related,Invoice request,Good executive manner ,8dcce40b-a9d7-4a3a-8ee3-e71d951eb15b,,22/08/2023 22:38,22/08/2023 22:41,22-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3464616a-d8ce-477c-8933-69ead74c53f7,Outcall,Payments related,Online Payment Issues,,4b9a964d-2cad-4aaa-8f2a-b0a7539effd4,,22/08/2023 14:32,22/08/2023 14:34,22-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
c2316862-b51e-48f7-8ac2-8a0f1a5a196e,Inbound,Returns,Fraudulent User,,46dfc9a1-6317-4531-ad4a-7f57d0bbcfdf,,22/08/2023 21:52,22/08/2023 22:00,22-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
8f7757f3-7f73-4479-961a-30fcd1890161,Inbound,Order Related,General Enquiry,,9995bbc1-afe6-4f7b-b65c-7a2ddcb9bb2d,,22/08/2023 23:19,22/08/2023 23:39,22-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
154ce0f5-81c2-4499-b6d4-4348a190b079,Inbound,Returns,Reverse Pickup Enquiry,,4d8f394f-a059-445d-a8f7-c823a86ad3fd,09/08/2023 13:54,22/08/2023 19:55,22/08/2023 20:31,22-Aug-23,JAIPUR,Books & General merchandise,1285,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6bc241a1-7c03-4b7b-80e8-52ecf2e1230b,Inbound,Order Related,Delayed,Minor error in service of Shopzilla nothing else... ...we love your service Shopzilla ....thnk u ,64a17214-8741-402b-80d9-065607ff90d0,,22/08/2023 18:58,22/08/2023 18:59,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
02b1a46d-976d-4ea2-9089-18f6a331ac71,Inbound,Order Related,Delayed,,233150aa-1693-4366-bc1b-4fe2ad57dd3a,05/08/2023 12:29,22/08/2023 12:34,22/08/2023 12:36,22-Aug-23,ANANTNAG,Books & General merchandise,412,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
8ed0d3da-c848-4fc0-983a-b137eaf06cd0,Inbound,Returns,Service Centres Related,,c9819e84-a6e2-4ffd-98f5-a48a884097b2,,22/08/2023 12:41,22/08/2023 12:47,22-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
3d35a7f3-9fe6-4964-829e-c0e570812c31,Email,Order Related,Delayed,Best quality ,d2a9a82e-b267-46ad-8704-a6ff0da72260,12/08/2023 09:06,22/08/2023 10:17,22/08/2023 10:18,22-Aug-23,SIKAR,Books & General merchandise,806,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
a8080387-9999-4226-ad62-d044d1102de9,Inbound,Order Related,Delayed,The Shopzilla support is nice,123d0596-499f-459f-b58a-a10ae2c65891,,22/08/2023 10:57,22/08/2023 10:58,22-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
aae83550-4d65-4626-87eb-ff6ce9b4cf46,Inbound,Order Related,Order status enquiry,That is so best,b3a00401-ec84-4f26-9560-58d0c1185800,,22/08/2023 22:27,22/08/2023 22:29,22-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2f2c2293-729f-43d1-b80e-d42b336918a5,Inbound,Returns,Service Centres Related,,aad1413c-7e42-4fe7-88da-a9de8259eec5,,22/08/2023 07:05,22/08/2023 08:38,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
6de56854-7705-43e8-8b82-262e3880348e,Outcall,Returns,Wrong,"Sir, did not deliver open box delivery, only otb based delivery, send different item. Thanks",3b2cc45a-70e9-4e01-8a33-999e2196f9a5,,22/08/2023 20:30,22/08/2023 21:25,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d9b260a1-68fe-4a7b-8302-76e39849c5b9,Inbound,Returns,Reverse Pickup Enquiry,,e5ad38be-d701-4aa8-a3d3-84d1b7a16412,,22/08/2023 22:02,22/08/2023 22:04,22-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
e2d87256-b4cd-458d-9472-f8a1c0bc57d6,Outcall,Product Queries,Product Specific Information,Give a call back from you end with the resolution ,5bc35679-172b-426f-88ed-3742aeb50ab8,,22/08/2023 22:56,22/08/2023 23:46,22-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
810c7088-902e-416d-8e6a-285fc4a57ed7,Inbound,Refund Related,Refund Related Issues,,b3c26260-dd8c-4b12-9bc4-8d9bec00e6de,12/08/2023 14:23,19/08/2023 18:36,22/08/2023 01:30,22-Aug-23,Vinukonda,Mobile,13999,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
63ca1a1c-8a17-4c5b-bb0d-aa79a7eafb75,Inbound,Returns,Service Centres Related,My problem solve very good job thanks for u,face4184-a94c-4a7a-9562-9149c6930070,,22/08/2023 20:43,22/08/2023 21:02,22-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
e5d1e7e4-ac06-4e90-9035-ce617385e5d3,Outcall,Shopzilla Related,General Enquiry,,3b0061d9-428e-4ae4-96e3-dd3d62b418be,,22/08/2023 14:29,22/08/2023 14:33,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bd521dc8-8058-4044-b788-7e1e7dbe13cf,Inbound,Returns,Reverse Pickup Enquiry,,a6511c7f-4760-485d-b5eb-aa9abb5eeaff,,22/08/2023 08:08,22/08/2023 08:10,22-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
4746eb97-e276-40d1-ab39-5c914f91a06c,Inbound,Order Related,Invoice request,  good,d88df452-dfc2-4c09-9b34-5f62b056e972,,22/08/2023 08:54,22/08/2023 09:03,22-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
549bbaa8-41fe-4ea9-b010-2f7b236ee02b,Outcall,Returns,Reverse Pickup Enquiry,,b98ff4da-a839-4592-b788-f0d380d49243,,22/08/2023 16:26,22/08/2023 16:28,22-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
1fa3ee64-5e78-4c89-986e-a3812f1f8ac7,Inbound,Order Related,Delayed, Good ??,859b3d9e-2226-4c9a-852f-ff05c22e9c43,,22/08/2023 17:03,22/08/2023 17:08,22-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
9719cec9-40d7-41ef-b9e6-279f09928793,Inbound,Refund Related,Refund Enquiry,,2d83527c-1388-46da-94b5-fa4393c447cd,,22/08/2023 15:49,22/08/2023 18:02,22-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
4f909e8f-403e-42fc-84f5-e5ede0727dab,Outcall,Returns,Service Centres Related,Gudjob,d7ca6b2c-5068-4675-a261-ebb2bf1acaee,,22/08/2023 17:10,22/08/2023 20:15,22-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
db2f9e09-ca0e-4e72-8a55-527b9985f1b7,Inbound,Returns,Reverse Pickup Enquiry,,15e15539-a59d-419d-83a1-cef156b5d26c,,22/08/2023 17:14,22/08/2023 18:22,22-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ee9e79d0-89b1-42e4-aee6-62417eb4c0eb,Inbound,Returns,Exchange / Replacement,,de236769-a5c9-4e24-9792-d5bc4130681e,,22/08/2023 21:55,22/08/2023 22:07,22-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
5f2aede1-4e75-459d-bb04-73bed0e72849,Inbound,Refund Related,Refund Related Issues,,6c0888cc-4ebd-41f4-baea-ce438cdf1dd4,06/08/2023 19:10,22/08/2023 18:35,22/08/2023 18:41,22-Aug-23,BARABANKI,Home,282,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
a83e0bf9-d02d-4b61-b2d6-245e554bed9c,Outcall,Returns,Return request,,371724b9-1d02-4787-b2ef-71addc7421e6,,22/08/2023 13:35,22/08/2023 13:40,22-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
f71a4e97-bbd3-420b-a63a-19ac5d622c98,Inbound,Returns,Fraudulent User,,7acc428d-814c-4ba4-b7e4-8ac9660e758f,,22/08/2023 00:41,22/08/2023 00:45,22-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
b2acb798-3d0e-4e1c-930e-fdbe0bdfd89b,Outcall,Order Related,Delayed,,ca0faeeb-7dc6-433f-bdca-44d77002ada0,,22/08/2023 16:00,22/08/2023 17:09,22-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
8befbe6b-317f-4099-af28-fe3bc7930d03,Inbound,Returns,Return request,,5aaf75e4-478d-46b1-b13b-f7fb6e4208db,,22/08/2023 21:37,22/08/2023 21:56,22-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,3
e7b16d1a-e0e1-4d36-a919-70cbc1508271,Inbound,Refund Related,Refund Related Issues,,7a113de0-5ef4-446c-be38-965954c46027,,22/08/2023 09:57,22/08/2023 09:58,22-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
e959071f-02e8-4a98-9b2d-cb922fee1d34,Inbound,Returns,Reverse Pickup Enquiry,,99caaaac-6f19-49f0-b94f-d83ea234d5e1,,22/08/2023 21:27,22/08/2023 21:33,22-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
b8c1759b-dc3a-401e-9bac-5702b13e45f8,Inbound,Order Related,Order status enquiry,,b002a234-e0a2-4495-af5a-241913d3e6ad,,21/08/2023 21:21,22/08/2023 08:18,22-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,3
efbc34d9-1bf3-4d46-8b87-cb1d70e39021,Inbound,Product Queries,Product Specific Information,,4cb6decf-f182-4957-8c2d-e3791f290e01,,22/08/2023 11:26,22/08/2023 11:27,22-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3575f039-2439-4a9b-b207-085fa58e0605,Inbound,Order Related,Customer Requested Modifications,I didnt get any solution from Shopzilla,5286f068-b123-46f8-b5d5-f9ce4735c012,,22/08/2023 12:28,22/08/2023 12:44,22-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,1
2164c1f4-d0fa-441d-b8d5-d57173b609ea,Inbound,Returns,Reverse Pickup Enquiry,,fd0d2939-863d-4a14-b0ec-764f58681da8,,22/08/2023 17:07,22/08/2023 17:27,22-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
61c3a718-9696-4d4e-8a75-05ebd27994b5,Outcall,Order Related,Installation/demo,,769d900b-cfa6-4603-a5bc-c0b9e6c6c15e,,22/08/2023 23:54,22/08/2023 23:57,22-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
006f8fb4-00ac-411b-9298-dc66199ad406,Outcall,Shopzilla Related,Shopzila Premium Related,Not resolved my issues.,59158053-1ad6-49a4-8ceb-2e9cdcb0c949,,22/08/2023 12:07,22/08/2023 12:21,22-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
de1d7a30-b57b-4455-85a6-fe9f1078ec57,Inbound,Returns,Fraudulent User,,390dfd95-e2d3-4ec5-a726-dea13082d265,,22/08/2023 13:13,22/08/2023 13:20,22-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
c18de662-9e73-4ce4-ac0a-a9b879b3f4ad,Inbound,Returns,Reverse Pickup Enquiry,,1fc425e2-ac83-47a6-ba2f-c8fb0de5367b,,22/08/2023 18:15,22/08/2023 19:00,22-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
6732c431-9bfa-4ba0-a4ad-246b61d6c87d,Inbound,Returns,Reverse Pickup Enquiry,,3ef422ee-99a4-4944-982a-ae22a141efd1,,22/08/2023 02:00,22/08/2023 03:06,22-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
0cf479a2-b1dc-4112-85ac-091378bbcd98,Outcall,Product Queries,Product Specific Information,Good ,c6ece4e0-1f45-47df-901c-d6cc2589fd98,,22/08/2023 10:38,22/08/2023 10:45,22-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
50c89495-8614-403f-8f7f-c32c948bbb4a,Inbound,Returns,Service Centres Related,Thanks ,7ad7f7a2-ed8a-4404-9c61-848f92dc05f3,,22/08/2023 17:52,22/08/2023 18:24,22-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
2084d0a7-a6ab-4a85-a88a-05dcf7c4406d,Inbound,Order Related,Invoice request,,94309a94-ad81-4187-b778-d9624254a9d5,,22/08/2023 19:27,22/08/2023 19:33,22-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0825e1a8-301e-4103-ad71-c8c8fcfb4b02,Inbound,Order Related,Installation/demo,,d73c6e19-a6a0-4a38-9020-484d4d9c4dde,,22/08/2023 00:47,22/08/2023 00:49,22-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
b9c0a5e5-a8d2-446b-9672-cd9c3f6e6286,Outcall,Order Related,Order status enquiry,Worst experience ever .Please add Zero also before 1,133d3c23-90a5-4c87-8d49-003bedeb4c2c,,22/08/2023 11:26,22/08/2023 12:10,22-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
01c43de9-77f3-4eb2-b7a0-307602f2fbb4,Inbound,Returns,Reverse Pickup Enquiry,,4715252a-f2ac-41a5-af20-d78e24e8aa83,,22/08/2023 22:16,22/08/2023 22:16,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
24ee842b-958e-49f3-b578-b8d310d93498,Inbound,Order Related,Installation/demo,,dacf10d7-8feb-419b-b9fb-e50b4acbd3d2,,22/08/2023 00:50,22/08/2023 00:55,22-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
f67a16ea-88c0-43c2-ac38-78cd854c967d,Inbound,Returns,Reverse Pickup Enquiry,Very Good??????,7165b8e3-f2f8-4033-afaf-bceebc2fad7f,,22/08/2023 14:34,22/08/2023 14:36,22-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
8b45f43a-030f-41e9-9504-d4ab4e1eb8f2,Inbound,Order Related,Order status enquiry,Nice to talk with the executive ,09a990ab-09f5-4009-9ead-21493bfc7ec3,,22/08/2023 17:30,22/08/2023 17:31,22-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
630ae12b-bc89-4923-8391-3b2ee8eaeb41,Inbound,Order Related,Delayed,Good,a3ccf770-713d-424f-84a6-6c9ba5b4dea6,,22/08/2023 11:13,22/08/2023 11:13,22-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
99ae47d8-a4f6-4d31-b71f-dbd572ce5b7e,Inbound,Returns,Reverse Pickup Enquiry,Do not same products deliver in imege Shopzilla,b3dfb313-3eca-4b53-885f-9aeed8bb79ba,,22/08/2023 12:46,22/08/2023 12:55,22-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
6de224bd-3737-4f4b-9589-db5878ba26f9,Inbound,Returns,Reverse Pickup Enquiry,,83ebf28f-990e-4e80-a47f-19131d178bd9,,22/08/2023 22:21,22/08/2023 22:23,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
34060e90-903d-4bbd-ad59-dd29debcf345,Inbound,Order Related,Order status enquiry,Please stick to Shopzilla policies,7c12a0b3-57c3-4bc5-97ec-d7826ee565bf,07/08/2023 21:14,22/08/2023 18:36,22/08/2023 19:34,22-Aug-23,CHITTOOR,Electronics,65990,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
cef7fce9-31e2-4daa-a04b-d12ea5ab3880,Inbound,Order Related,Delayed,Do resolution fast ,9f990696-8754-47fe-b826-7f94a4360d83,,22/08/2023 15:14,22/08/2023 15:56,22-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
0d1cfa32-d0e1-48c6-9396-3c3cacab6276,Inbound,Returns,Reverse Pickup Enquiry,Thank you,a787f866-dd3c-4774-8366-f47d1a963e3d,,22/08/2023 18:25,22/08/2023 18:33,22-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
f7dbfc13-90a1-4af0-b791-bc5535dee1e5,Email,Payments related,e-Gift Voucher,,1a953f08-6c5b-42b3-9467-df4fb7d7e47c,,22/08/2023 08:31,22/08/2023 18:12,22-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f774ab00-cab6-45e0-b313-5045257acd29,Email,Returns,Reverse Pickup Enquiry,Good nature full help & support ????????,e266fe13-d84f-46f9-b326-206b56d813e7,,22/08/2023 09:10,22/08/2023 09:28,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ee711d3e-ac80-41be-9f7a-bebcfadee920,Outcall,Returns,Reverse Pickup Enquiry,osm conversation sir,1bd7d979-71ef-499a-9658-883ffae24eb3,,22/08/2023 11:14,22/08/2023 13:44,22-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,5
e98213f5-912b-435e-b3cb-49018d27a5c7,Inbound,Order Related,Priority delivery,Very cooperative as always ,5ebd1159-3290-4d81-90af-bba4e49e3fa5,,22/08/2023 20:31,22/08/2023 20:35,22-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
8c4d9a30-b4ef-4df7-ae07-1b0a9ba6c150,Outcall,Shopzilla Related,Signup Issues,,8bfb879b-057a-4034-9b71-cf6bd622e309,,22/08/2023 10:16,22/08/2023 10:20,22-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c13a85bf-4b39-4c60-823f-4f34d8ef2447,Outcall,Shopzilla Related,General Enquiry,,292a39d8-4c24-4bd9-af22-a2c0bd6044b0,,22/08/2023 11:20,22/08/2023 11:22,22-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
28e8e8bb-e73a-41fc-8c83-60e3e362ec04,Inbound,Returns,Reverse Pickup Enquiry,,793451e7-e2ef-4b7a-a28c-584301edc80d,,22/08/2023 20:59,22/08/2023 21:20,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
dbb0e0cb-8071-453f-b574-b61372787fca,Outcall,Returns,Service Centres Related,Yes nice solution with my problem by customer care service thanks,8fc19668-a8c6-4481-a3b3-d31527da01d0,,22/08/2023 22:14,22/08/2023 22:16,22-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
0564c5e0-de11-4a27-8b94-19efec7b48e7,Outcall,Returns,Reverse Pickup Enquiry,,d18cd3d1-2d3b-4579-8846-529f894753ec,,22/08/2023 11:01,22/08/2023 11:02,22-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
6db1d5b6-ccc3-4663-8ca8-80a60eb44127,Inbound,Returns,Return request,,3bfdb5ba-97df-455d-a2c1-27630eeedde7,,22/08/2023 16:24,22/08/2023 16:27,22-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
59045606-6c76-47c3-8204-7ec3a50390d3,Outcall,Refund Related,Refund Related Issues,I have very good experience with the Shopzilla representative.Also good information passed and helping me.Thanks,5fbf9b6e-9c68-47a5-b9ec-3be321ed06f4,,22/08/2023 10:41,22/08/2023 10:58,22-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
12118c45-7930-47cc-9c9b-23d8d53ecbdc,Inbound,Returns,Reverse Pickup Enquiry,,bc9cf420-97cf-455e-99b4-527363a0880d,,22/08/2023 16:01,22/08/2023 19:42,22-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,1
f3b17ae1-0cea-4652-bb36-277472d75cc4,Email,Order Related,Delayed,,2f36b4cb-ac45-4b7e-9591-2fd24d28a13a,13/08/2023 03:48,22/08/2023 12:52,22/08/2023 12:53,22-Aug-23,RAJAHMUNDRY,Mobile,40500,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
f786c803-e965-4f6b-b646-09012e6bbde3,Outcall,Returns,Reverse Pickup Enquiry,Some short of policy which is not favourable for us while we buy a product only by the udates availableon in your portal. Since we are your longterm trusted customer like us. Its really need to be improved ,36b14d61-c770-4aa0-a9b2-2fb195c567ff,,22/08/2023 14:53,22/08/2023 14:59,22-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
6359b211-963e-482e-adf5-385aac48f0f6,Inbound,Returns,Reverse Pickup Enquiry,,8115d75d-65dc-4cc7-a86c-e420efad280f,,22/08/2023 10:39,22/08/2023 11:56,22-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
a580ff2f-b674-4edb-aaa3-06b44b5d0ca7,Outcall,Order Related,Installation/demo,,75e27629-49f8-4b9f-b29f-d87769ec009d,,22/08/2023 19:23,22/08/2023 22:37,22-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
cb7c1187-53e1-4f3d-8faa-2d96cba4178e,Email,Returns,Service Centres Related,,813b3966-a2fc-4f86-8cc8-9fac1d67cc29,,22/08/2023 19:39,22/08/2023 20:15,22-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
04f8dc58-cd57-4919-aee0-73cac03d178c,Inbound,Order Related,Delayed,,5fb0eadf-1ed9-41c9-a26a-d657c9a845a9,28/07/2023 16:08,22/08/2023 11:48,22/08/2023 11:54,22-Aug-23,JAUNPUR,Electronics,33490,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
13608134-30bc-4c27-a211-ad0cfc9f54e5,Inbound,Refund Related,Refund Related Issues,,306388ec-960a-483a-a3b4-0816ab97edd7,,22/08/2023 08:40,22/08/2023 12:19,22-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
534b6e89-86c1-4d7b-b032-95169249cdee,Inbound,Order Related,Order status enquiry,,65d5f273-dd0b-4e49-8b8b-c4938f5860aa,,22/08/2023 20:11,22/08/2023 20:11,22-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
738aeb79-e10e-48e6-a5ef-3a05f3a299bd,Inbound,Order Related,Order status enquiry,CLOSE YOUR BUSINESS BECAUSE YOUR SERVICES ARE NOT GOOD. YOU  DONT HAVE TIME MANAGEMENT.,b36b7390-09a3-49a1-a203-02c8398e61ec,,22/08/2023 20:58,22/08/2023 21:10,22-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
6a565c53-6f57-4398-b80e-caa246ddca65,Email,Feedback,UnProfessional Behaviour,,deddc626-64fc-4f45-abe2-ed5c5ab8ff41,,22/08/2023 14:27,22/08/2023 16:52,22-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b05ed5e5-5981-4434-97b1-6792b0e45894,Inbound,Returns,Return request,Good people,c0622121-b875-4585-af69-86642ea3d8d6,,22/08/2023 22:38,22/08/2023 22:48,22-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
3685989a-769b-420b-ae58-1176951dfef4,Inbound,Payments related,Payment related Queries,,5bf867b4-0734-4462-a445-81ddf9cd94c0,,21/08/2023 18:30,22/08/2023 12:27,22-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
36e18f7d-3230-4142-a294-6d053951052a,Inbound,Returns,Service Centres Related,,096fefba-3a6a-4983-a2ac-f51f839f8d38,,22/08/2023 14:37,22/08/2023 21:57,22-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,1
0bd0c41b-2b16-415a-9661-85bc728a3250,Outcall,Order Related,Delayed,,6430cad7-1e46-4eb9-8b5e-86fe8cd3fe8c,09/02/2023 18:35,22/08/2023 11:02,22/08/2023 11:08,22-Aug-23,GUNDUGOLANU,LifeStyle,494,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
47668c42-0706-4bf2-83d0-c290b4734aa3,Inbound,Refund Related,Refund Enquiry,Communication ,35c32cc7-8fd4-4b28-81b9-f41fb67fe67f,,21/08/2023 22:35,22/08/2023 05:33,22-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
9cca2940-7589-400e-8f1a-2cb8b1b99971,Inbound,Refund Related,Refund Related Issues,The way talking with customer is gud thank you ,21f1bf7a-80db-407f-b8c0-b9d7cbf9dd48,,22/08/2023 07:51,22/08/2023 07:52,22-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
6ecdf32c-38cb-46ef-a6bd-10bd8f9bc8b6,Inbound,Returns,Return request,Rufund policy ,a95bc8b6-d489-476a-aaf8-eb7f9a0bc8aa,,22/08/2023 12:25,22/08/2023 12:29,22-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
cd85e698-8769-4bec-9cfa-7af213b23c78,Inbound,Returns,Fraudulent User,,8a213f1a-8ecc-4013-91d4-38e216661d89,,22/08/2023 14:12,22/08/2023 15:40,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
55b24e34-87ec-42bb-8706-eec8157e7dcd,Inbound,Returns,Reverse Pickup Enquiry,No,cb9ac180-d207-4955-8698-246e0cd69224,,22/08/2023 15:08,22/08/2023 15:49,22-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
362abb8c-3b99-480a-a459-363b33e0fdf1,Email,Returns,Return request,Clear policy ,978934ca-ce73-4022-acf9-46e9991c4e6e,,22/08/2023 18:38,22/08/2023 18:39,22-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
0f858d48-1c3e-477a-bb9e-8e0cab8a70fa,Inbound,Returns,Reverse Pickup Enquiry,,734ce35c-1578-441b-923a-5b64fcde9b0d,,22/08/2023 20:33,22/08/2023 20:41,22-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
35e7ef3d-3909-4263-9fff-4b2ff2854198,Outcall,Order Related,Delayed,Quick solve,2b0da174-311c-46b1-a3d9-3aa1d50ed4c5,07/08/2023 13:05,22/08/2023 09:03,22/08/2023 09:04,22-Aug-23,SUNDARGARH,LifeStyle,399,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2c120eb3-b05b-4122-9bf7-0edbee3dc80b,Outcall,Returns,Return request,Good,6ba59e06-96f3-4b90-b56c-da2dfd212852,18/08/2023 18:34,22/08/2023 09:50,22/08/2023 09:50,22-Aug-23,NEW DELHI,Electronics,1099,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9c53bccc-3724-40ae-ba35-5d3c1ca17d7d,Inbound,Order Related,Delayed,,fbbfabe0-0b4f-47b2-ba00-d4aaaeeed2fe,17/08/2023 11:16,22/08/2023 19:55,22/08/2023 20:06,22-Aug-23,SHIRPUR,Electronics,1399,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
bdf93a07-f965-491c-9a6d-afe65b91eedf,Inbound,Returns,Wrong,,9ee2d31d-772a-4d14-b7d3-1f00e30ac9e7,,22/08/2023 20:54,22/08/2023 21:16,22-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
76bf4e67-65ad-4add-be43-c8d635119d22,Inbound,Order Related,Delayed,,3fca4a53-4e8f-44e0-9aa6-c78c7f7b3c86,,22/08/2023 19:22,22/08/2023 19:24,22-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
15ed6c0f-444e-468b-a870-396e54c1ac6f,Outcall,Returns,Missing,,4cd4e91a-a250-4f4a-89cc-9d525bb59bce,,22/08/2023 19:16,22/08/2023 19:24,22-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
2fb101c6-3f7d-46ea-a0cb-c6a7b085d1d1,Inbound,Shopzilla Related,General Enquiry,,7cc638a3-6273-4e2a-86ea-60436df6c0b9,,22/08/2023 19:37,22/08/2023 20:21,22-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
cac64eb4-8a4c-4ee2-a7ee-94937ed73662,Inbound,Order Related,Invoice request,,19754fc5-57e8-4c77-8d30-b495b762c713,,22/08/2023 11:52,22/08/2023 11:56,22-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
2686e8f9-5c53-4249-9748-4e0716646c2b,Inbound,Feedback,UnProfessional Behaviour,,7f4ac5db-580a-4ca1-87d1-9cf7bcbfc834,,22/08/2023 12:50,22/08/2023 12:58,22-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
28b4c063-6287-4159-8308-bf2649ad8f4c,Inbound,Returns,Reverse Pickup Enquiry,,3a42431b-dcb0-4064-875f-e51cd61694e0,,22/08/2023 19:03,22/08/2023 19:04,22-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
ad445b73-9f8b-43c1-81e0-393a3b23a422,Outcall,Order Related,Order status enquiry,Issue not resolved ,11a0a0a0-002c-4244-88de-a2a238dc0c7b,,21/08/2023 16:39,22/08/2023 08:36,22-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
37f32710-cf69-4721-8298-97e01d934faa,Email,Returns,Damaged,,33ba1642-c546-4c87-9a27-70918cda4b68,,22/08/2023 15:52,22/08/2023 15:54,22-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
a9c2d311-8522-4350-b7b8-e68053d66db0,Inbound,Returns,Return request,,87cc0213-998d-4471-b7a7-91b67c6f4c8e,,22/08/2023 19:14,22/08/2023 19:32,22-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f8351da4-e462-4a2b-ac06-457f29a42795,Outcall,Refund Related,Refund Enquiry,Nice ??,d088add9-bf16-47f3-a4c7-59b2d20e6ee7,,22/08/2023 19:54,22/08/2023 20:07,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
2e7bb20b-5634-4fab-98eb-25fbb2289bec,Outcall,Refund Related,Refund Enquiry,Seller ko boliye product achha  .... Please Shopzilla ,30f2b8ac-3706-482e-b8af-284828a055bb,,22/08/2023 19:26,22/08/2023 19:45,22-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
3b624986-99e0-482e-8e75-abde70eb0225,Inbound,Shopzilla Related,Signup Issues,Very nice work,b00f8dcd-b2af-41a1-a5e7-65c91dd3f879,,22/08/2023 20:58,22/08/2023 21:19,22-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
bdcd85a6-587a-4097-bae8-867da3289efc,Inbound,Order Related,Seller Cancelled Order,Unhappy ,b4b9bf6b-c6a5-4564-a7ed-401c9a5e4cfe,,22/08/2023 08:08,22/08/2023 08:18,22-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
2580e84a-dd20-4de2-8d75-da914349fe5d,Inbound,Refund Related,Refund Enquiry,???? ??? ???? ????? ???,4dd25247-b72a-4355-8bd4-80c1fa498d45,,22/08/2023 09:34,22/08/2023 19:13,22-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
45312528-48ef-4c4a-b4ef-670d6d787b46,Inbound,Returns,Missing,,edbedbb6-77ed-4bf1-92ea-98af3957b0d7,,22/08/2023 14:03,22/08/2023 17:25,22-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
5e40222e-6329-4b32-a96d-5ff409cbbcf4,Inbound,Refund Related,Refund Related Issues,NYC ,2c87e889-eb51-4eec-a398-7a2736a541f8,,22/08/2023 20:28,22/08/2023 20:34,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
31d21bcf-b6e8-43b1-8ccd-60f24b831f7d,Inbound,Order Related,Installation/demo,,374ff23d-abd0-4fd9-839c-6061edd67094,,22/08/2023 23:36,22/08/2023 23:41,22-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2bb549a2-5923-4a9d-a07a-9015d2694698,Outcall,Returns,Reverse Pickup Enquiry,Confirm the product is non defective ..after that go for delivery ??,e9209113-e470-491a-a81a-33396e7365f8,,21/08/2023 17:56,22/08/2023 08:29,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
85d63f06-690f-48ff-bd6b-c240ad4482ac,Inbound,Returns,Wrong,Happy ,3da2aec2-ce5e-4747-99b0-e908cbad2bc2,,22/08/2023 20:48,22/08/2023 21:51,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
4228a1b3-513a-483c-b88a-1c04a2f6763c,Outcall,Order Related,Order status enquiry,,0d769d6f-7b6a-4e86-aeeb-d4c486ba750c,,22/08/2023 21:43,22/08/2023 21:44,22-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
823184e1-4942-4abc-884c-7338590ff1e9,Outcall,Returns,Missing,Good behavior nd talking ,e30bb8bf-1ba5-46f8-84e8-c636010ca5c6,,22/08/2023 07:25,22/08/2023 07:27,22-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
98bfdceb-3568-4019-a2a9-64cd31f1f1a6,Outcall,Returns,Fraudulent User,Please develop delivery partner packing of products. ,29b83da7-11e6-413f-ab7b-ac617335aa74,,22/08/2023 10:22,22/08/2023 10:27,22-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
0ff2687c-1d54-48a3-9a2a-516ba87408a5,Inbound,Offers & Cashback,Other Cashback,,695ca475-f257-41d2-bf4b-3a5075ef9396,,22/08/2023 10:27,22/08/2023 10:33,22-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
791f785e-67f8-4a5d-8d63-0b18a2546e96,Inbound,Returns,Return request,,a2828d00-ca48-4b8f-bcd7-667d0a0ef991,,22/08/2023 11:37,22/08/2023 13:07,22-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
e3b98330-445b-4c9e-a405-02bfaf519f8a,Inbound,Returns,Reverse Pickup Enquiry,,0ca86c34-9819-450e-9d2b-3131991aa063,,22/08/2023 13:30,22/08/2023 13:31,22-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
d7a91f77-e4f4-42de-8529-28e9219299e0,Email,Refund Related,Refund Enquiry,,1a221cc4-676a-429c-a29c-a8b3efce2082,,22/08/2023 17:49,22/08/2023 18:07,22-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5f03fbed-6478-4b69-8086-ff7620ce0825,Inbound,Returns,Reverse Pickup Enquiry,,a3e1ac7a-1a31-4a34-8f65-40a549befcea,,22/08/2023 16:21,22/08/2023 16:22,22-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
3063363b-bc05-4e3d-9ba5-d5bd9d483c60,Outcall,Returns,Return request,,b8516e80-78da-475a-9a0f-21df5d092fa4,,21/08/2023 16:46,22/08/2023 17:58,22-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
2769222c-685b-4e3d-b809-03bf32f95c1a,Outcall,Refund Related,Refund Related Issues,,91d8c192-da64-494e-a70b-da1e7f628c3b,,22/08/2023 11:29,22/08/2023 11:30,22-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ed4030fb-e3b9-4fc0-8e2a-82f6b87b8cf7,Inbound,Order Related,Installation/demo,,8edcbb37-ce96-405c-90cb-836fc0b8bd8d,,22/08/2023 12:44,22/08/2023 12:46,22-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
9ce10633-4856-4ea7-bed9-7aa67e061375,Inbound,Returns,Return request,,8c6ff3ff-68b5-4e6f-9f70-865c9bb9fb75,,22/08/2023 17:29,22/08/2023 17:31,22-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
4edc2c63-6666-4a8d-adf1-7cb0f00c46e1,Inbound,Returns,Return request,Good,1fc60ae8-c40d-4b38-89cf-79dff08e674c,,22/08/2023 21:45,22/08/2023 21:50,22-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d0916f21-07c7-40ed-92b6-68ca6773e244,Email,Order Related,Delayed,Good response,173633dc-7730-4d12-9d51-2707f6394b3f,08/08/2023 12:27,22/08/2023 11:50,22/08/2023 11:56,22-Aug-23,NEEMRANA,Electronics,33800,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
afccd788-b085-437a-a52f-2d104ce49275,Inbound,Refund Related,Refund Enquiry,,b1c80290-7234-418b-b96b-44a883a3b6ee,,22/08/2023 08:30,22/08/2023 08:32,22-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
4231ad49-c004-4ab7-8ed6-9815bffda0e4,Outcall,Order Related,Installation/demo,,594f6072-a72f-4e32-b658-9c0f357dddaf,,22/08/2023 23:27,22/08/2023 23:29,22-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
5a54ac20-3382-4f23-b32a-ee35a32edc89,Inbound,Returns,Wrong,Very good ,1be4b6f7-c1c1-4081-bf38-d7e52e1973f2,,21/08/2023 19:34,22/08/2023 13:46,22-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
fc9ed166-b1c2-4396-aa44-93493f7fbdfa,Inbound,Refund Related,COD Refund Details,Thanks ????,0d9c5b74-57f2-4795-a402-15a39bae85da,,22/08/2023 09:13,22/08/2023 09:21,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
2d3a472d-9de7-45ea-ac3e-8f5bd3971b6d,Outcall,Returns,Exchange / Replacement,,250916aa-2f36-4c7c-9b99-9c0a79238dbb,,22/08/2023 16:10,22/08/2023 16:14,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
ba88496c-37bb-49e2-a254-fc6cc9cce39d,Outcall,Returns,Reverse Pickup Enquiry,Call cut Diya hai me police complaint  ,062495a2-04c9-4e7f-96b5-33dc742e48d9,,22/08/2023 17:44,22/08/2023 17:52,22-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
d4ac440f-56bf-4cc2-8b07-0eee3918a1fd,Inbound,Returns,Reverse Pickup Enquiry,,998bd791-df08-447e-9b40-b4a12e5a0206,11/07/2023 15:03,22/08/2023 12:17,22/08/2023 12:26,22-Aug-23,SASARA,Books & General merchandise,1450,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
d0cdf8e8-699a-4ac2-87ac-e2097e635130,Inbound,Returns,Reverse Pickup Enquiry,,d0b5c39b-489e-4d0f-9cb4-ef701f111826,,22/08/2023 09:53,22/08/2023 09:54,22-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
93e3c6fa-54a5-49e3-9fbf-3538a553b6ad,Email,Returns,Reverse Pickup Enquiry,,5223509f-d437-4e71-b192-538d0665d303,,22/08/2023 14:18,22/08/2023 14:19,22-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
29ca1497-f2ae-44ae-a60d-d65e5228dc6e,Inbound,Order Related,Order status enquiry,,00930466-7388-444b-bfc1-4271fbd94a43,,22/08/2023 20:25,22/08/2023 20:32,22-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ee4615c9-278b-4386-a145-1df11ddb6258,Outcall,Order Related,Customer Requested Modifications,Worst experience since last 5 or 6 purchase this time I m going to consumer form.,04151601-935c-4cf2-a162-e51282f812f9,03/08/2023 13:07,22/08/2023 06:49,22/08/2023 07:11,22-Aug-23,BETIA,Home,296,,James Jordan,Aiden Patel,John Smith,31-60,Morning,1
4afbaadc-f061-44ae-ae01-5d2f5d545bd0,Inbound,Order Related,Order status enquiry,Very good ,831c75bd-8b9c-43a6-84d6-428fad675743,,21/08/2023 15:06,22/08/2023 07:42,22-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
572c2555-ab4a-4b98-8034-2507bb33c8fd,Outcall,Returns,Reverse Pickup Enquiry,,4033ac3e-08ec-457b-889d-625cbf5d57c2,,22/08/2023 07:33,22/08/2023 07:41,22-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,3
9b0f7a8e-21a4-4c45-937b-382b17a1b0de,Inbound,Returns,Reverse Pickup Enquiry,,0dd05634-e184-4a0d-936c-7aca176ce4c1,,22/08/2023 13:50,22/08/2023 23:33,22-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
61ae1f73-d2ee-43c1-aba6-63ee29e67b36,Inbound,Returns,Service Centres Related,very good service,4813eca3-7d98-4bae-89aa-bd4054752e74,01/04/2023 01:26,19/08/2023 18:36,22/08/2023 15:30,22-Aug-23,JAMNAGAR,Home Appliences,34999,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
88638537-83be-47eb-94ab-00469c8a76a1,Inbound,Order Related,Order status enquiry,,cea63374-6756-403a-a84a-1857858529e6,13/08/2023 17:16,22/08/2023 07:55,22/08/2023 07:56,22-Aug-23,THANE,Books & General merchandise,719,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
a190c58f-34a8-4316-ba28-188796ae3dd9,Outcall,Returns,Return request,,44c58733-2087-4753-9c5c-4547289a4b14,,22/08/2023 10:08,22/08/2023 10:34,22-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,4
7c7e9e62-8965-4d44-9a83-5eab295a65c0,Inbound,Returns,Reverse Pickup Enquiry,,39a4fb7e-02f9-4d3d-9035-539759e85cd6,,22/08/2023 16:08,22/08/2023 16:12,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
5c658db9-9753-4b01-8dd1-c3b06a01502b,Inbound,Product Queries,Product Specific Information,My issue is not resolved ,6c0bdf54-5ad0-47a1-97d3-7f505b68be23,,22/08/2023 00:10,22/08/2023 00:21,22-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
8e99095b-f734-47ee-8603-03cbbad6cf6c,Inbound,Returns,Reverse Pickup Enquiry,,deb6f803-19d7-4a6f-ab1f-4335c81074dc,,22/08/2023 07:42,22/08/2023 09:19,22-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
04ac505d-e137-4093-86df-635d1302c03c,Email,Order Related,Delayed,,bc7cf509-37ff-4ed1-a98e-412150d4e6fa,,22/08/2023 09:16,22/08/2023 15:45,22-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
2c7827b9-3ae8-4852-a989-27b478d4c958,Inbound,Returns,Return request,,069f2840-8f1d-4181-98d8-be73d68198a3,,22/08/2023 17:31,22/08/2023 17:33,22-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
1aa66b48-da94-4d72-994a-c696f88b5c36,Outcall,Order Related,Installation/demo,,7644e848-7044-4d95-9e1d-556df3cacf39,,22/08/2023 14:51,22/08/2023 14:58,22-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
78797180-71cd-4c1c-a964-3dfb2562ac00,Inbound,Shopzilla Related,Other Account Related Issues,,5c735623-ad40-4344-841b-bb23aa52ff50,,22/08/2023 17:59,22/08/2023 18:05,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
7d770a36-5c51-439e-b2a2-432f8abc00d0,Inbound,Order Related,Delayed,,77b9a729-e8e8-4130-bf15-3780fa66ebfe,,22/08/2023 08:23,22/08/2023 08:25,22-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8145ebcb-3992-48e2-93ee-1c7e443c5c5c,Outcall,Returns,Wrong,Very nice ,76057505-100c-4682-b7ea-92200450e1f3,,22/08/2023 06:45,22/08/2023 06:50,22-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
e2b18b69-04ee-4601-8ede-960a3853e55a,Inbound,Returns,Reverse Pickup Enquiry,"Please introduce email service for reaching out to the customer care team.  The floor cloth drying stand was handed over to your delivery person. But communication has not been received. Such system should be in place, please. Thanks to all of you for accepting the return request .All the best to all of you.??",e63bfb9a-d5d3-48ab-bc3b-236fc8d6ed57,,22/08/2023 12:47,22/08/2023 12:48,22-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
722079ab-7bac-406b-bd49-0139111bda3a,Inbound,Returns,Exchange / Replacement,,04611775-636a-4efc-b2b5-7629521630a1,,22/08/2023 16:16,22/08/2023 16:34,22-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
a321adf5-0bc7-4b7b-8429-37d8dc4c3bb2,Outcall,Returns,Reverse Pickup Enquiry,Very excellent jobe,5e3cf9e4-7296-48a6-8694-dca8d73664b2,,22/08/2023 06:59,22/08/2023 07:04,22-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
27034c71-c7cf-44d0-8ab8-707a04e351ae,Inbound,Offers & Cashback,Other Cashback,,6ffd00ea-2c07-4c7f-92aa-8a052428e39a,,22/08/2023 10:24,22/08/2023 10:27,22-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
429ffedc-89a7-4dfb-8315-2d810c9afe37,Inbound,Returns,Reverse Pickup Enquiry,,bf8e334c-e5a5-4734-a172-4a93706d5131,,22/08/2023 20:47,22/08/2023 20:48,22-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
2ddd5d3a-1a88-49b9-90c5-bb5b213efe96,Inbound,Cancellation,Not Needed,,d5498006-d62a-46ad-8252-7eb8ee035eda,03/08/2023 12:11,20/08/2023 08:35,22/08/2023 22:13,22-Aug-23,JABALPUR,Home,490,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,3
f95b7ae4-5c37-48b2-9b10-404e5579880d,Inbound,Refund Related,Refund Enquiry,Nice costomer care,f5e8422d-bb1d-4af5-95b6-edbe36edceb9,,22/08/2023 13:49,22/08/2023 22:46,22-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
e8364e72-8bd2-4a0e-9fbc-23a162535cd4,Inbound,Order Related,Delayed,,99a6d8ad-415b-40f2-93c7-4f6baad653f0,,22/08/2023 15:21,22/08/2023 15:22,22-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
f07eed1e-c883-4714-9956-4fc7e4f20e16,Inbound,Returns,Return request,,8b991f1c-402a-494d-b945-baca9a546e8f,,22/08/2023 20:21,22/08/2023 20:31,22-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
a5d6783c-6e3a-4ef0-89ef-08981d060468,Inbound,Order Related,Invoice request,,722644b1-4253-41a0-87b9-2a4cefd4037e,,22/08/2023 18:35,22/08/2023 18:44,22-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
c98ab5ec-0543-4f7b-a79f-784e83d642a7,Outcall,Order Related,Customer Requested Modifications,,ee9dadfd-c762-4cef-8345-de7e3a4d56a6,,22/08/2023 00:32,22/08/2023 00:33,22-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
4f44e316-a645-4164-9f54-d771b9caaf1f,Inbound,Order Related,Order status enquiry,,bd337c97-f595-4314-ac86-85a4283bb625,,22/08/2023 14:44,22/08/2023 14:44,22-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
7fee6661-5081-408f-880b-1653e4e15380,Inbound,Product Queries,Product Specific Information,Thank you,3be5b242-fe2b-4ed6-8b19-4e7910123b6c,,22/08/2023 14:25,22/08/2023 14:34,22-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8b6a98b8-dfd9-4074-abfe-9e78a9c8785f,Inbound,Order Related,Delayed,,5f035a81-5dea-4daf-bec5-8d03079de0ab,,22/08/2023 13:29,22/08/2023 13:40,22-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
165a4343-7dd5-4d2b-99ff-4f0613e7cf65,Outcall,Order Related,Delayed,,67afba26-2092-4747-8624-c15f15f48d46,,22/08/2023 09:40,22/08/2023 09:41,22-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
26a7cc08-b546-4ec8-a993-99e542dd4e12,Email,Order Related,Installation/demo,,3813cf50-8a37-4d97-8178-45857a7a5be1,,22/08/2023 12:35,22/08/2023 13:04,22-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
609c291a-26b6-4df8-aa76-e44ab0b51faf,Outcall,Order Related,Installation/demo,Provide solution and mail it to me,00627439-f651-4994-a55b-c77b8775eca2,,22/08/2023 13:59,22/08/2023 14:04,22-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
163a385b-54f9-4c3e-bebc-3f4b4c2c02b3,Outcall,Feedback,UnProfessional Behaviour,Good ,5b43a83a-cfb0-4893-8276-525392810d22,,22/08/2023 19:00,22/08/2023 19:02,22-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
494a5246-cecf-4f7b-b88c-adfc24da0cbf,Inbound,Order Related,Order status enquiry,,5e56998f-97db-438a-a34d-f2ba1468f723,,22/08/2023 21:27,22/08/2023 21:42,22-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
915f63bf-60a3-4a1b-a3bc-2743d7ec6208,Outcall,Shopzilla Related,General Enquiry,What ,39767130-c687-417a-8340-45c2f17ec4a8,,22/08/2023 00:10,22/08/2023 00:11,22-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
88394a5d-128b-4123-b8d3-174ad99c60f9,Inbound,Returns,Wrong,Thank you so much ????,698e5e2c-0ada-4f58-8ddb-2ad2afa1f368,,22/08/2023 18:18,22/08/2023 18:27,22-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cd16eb96-2e0b-41d5-9d17-7506e715b832,Outcall,Returns,Service Centres Related,May phone is not charging properly they are me to same advance so it is don as ,2ad897e0-2a55-4849-8ef3-a723e8b2d094,,22/08/2023 20:15,22/08/2023 20:19,22-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
d83c3aba-06e9-46c7-b8db-d69832435488,Inbound,Product Queries,Product Specific Information,Fraud seller ,c65ebb14-8555-467a-955e-27e3a15db672,,22/08/2023 21:48,22/08/2023 22:14,22-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
50e994ac-073f-4d15-b24b-30d346eb812f,Outcall,Returns,Wrong,,bf3ba72f-39ec-4062-9959-c7de0876b0d1,,22/08/2023 16:46,22/08/2023 16:51,22-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
214c0c5a-b859-47fd-929c-5bd2866dd081,Outcall,Returns,Wrong,,8661b0a9-b992-489a-bc69-1822449671b7,,22/08/2023 21:11,22/08/2023 21:13,22-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
08a2e8de-458c-4f07-b6ba-38ff313a5f20,Outcall,Order Related,Order status enquiry,,d95f9f20-2090-4477-bc32-f37c71b1604e,,21/08/2023 16:55,22/08/2023 00:56,22-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
636bf111-2adb-4f35-9780-3c72257ff28a,Outcall,Returns,Reverse Pickup Enquiry,,c6fa0fbd-5a45-4cd3-a729-2eeac1dca7f7,,22/08/2023 08:13,22/08/2023 08:30,22-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,2
05b8e6f0-920d-4bc9-aaaf-12f4df690751,Inbound,Returns,Return request,,50e03443-8a24-4269-8d0e-50474b3546dc,,22/08/2023 11:59,22/08/2023 13:32,22-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
82f1c866-8ef4-4b04-a521-e8f7aa9bc203,Inbound,Returns,Technician Visit,JEEVES TECH CLOSING THE ISSUE WITHOUT SHOWING UP / SUBMITTING THE FALSE REPORT.,f403e1de-afce-4b27-b48b-ca02e705fc6d,,22/08/2023 18:44,22/08/2023 19:18,22-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
a782cad6-7bab-44eb-a4e3-d4650334047e,Inbound,Returns,Reverse Pickup Enquiry,,a8f09e79-6e04-4bb6-8580-0bffbdb1fdb5,03/08/2023 16:59,22/08/2023 08:21,22/08/2023 22:31,22-Aug-23,HALDIBARI,LifeStyle,2849,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7f78263b-4de4-404e-bc24-9469ea3f625d,Outcall,Order Related,Order status enquiry,,55a86123-53ad-4e0d-a978-3b23c8f1c164,16/08/2023 15:24,22/08/2023 11:36,22/08/2023 11:41,22-Aug-23,PETLAD,Home,232,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
71a96747-1c52-43ce-a983-5e8412f23876,Inbound,Returns,Reverse Pickup Enquiry,,0f7336b5-0df1-4e01-82c5-1d8ce52ab969,,20/08/2023 19:54,22/08/2023 22:42,22-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
2f93ad5c-bb19-425a-88e1-78a8d0fea661,Outcall,Returns,Reverse Pickup Enquiry,,66e018a9-0d7d-4603-9e1f-3fd91906eb4a,,22/08/2023 07:54,22/08/2023 16:38,22-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
83eee28c-63a2-4d5c-9951-bf3d62a2d4ef,Outcall,Payments related,Wallet related,,620e11f0-7ee5-4a99-8b63-6500f0a591d1,,22/08/2023 15:51,22/08/2023 15:56,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3216ece3-bbbc-421c-886c-d3b32a64f20e,Outcall,Returns,Return request,Very good ,679d78eb-169d-4506-a933-a8c472ceec72,,22/08/2023 23:08,22/08/2023 23:20,22-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
45336cf0-571b-4208-91e9-ab78d48e139b,Outcall,Returns,Fraudulent User,,3e6b9f24-5fac-4ea5-80cf-c319af977b7f,,21/08/2023 14:55,22/08/2023 01:48,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
e940a2ee-929a-467d-b30a-674667baa5a3,Outcall,Returns,Reverse Pickup Enquiry,Very helpful,253b01b2-211d-433f-8690-f0beaff36baa,,22/08/2023 14:04,22/08/2023 14:38,22-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
32f0d96e-bba2-409e-9b1f-dbbe2343ad01,Email,Returns,Missing,,14dea7fa-951a-4ac4-bfab-be4420225ec0,,22/08/2023 22:26,22/08/2023 22:37,22-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,4
01ce2180-ee4c-40fa-818b-5c4c18cdbf77,Inbound,Order Related,Priority delivery,,b3b04266-396e-4bc9-8d91-e5146e9dc02e,,22/08/2023 09:28,22/08/2023 09:32,22-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a66c19aa-3442-4284-b818-da1d87e6b78c,Inbound,Shopzilla Related,General Enquiry,,59690758-e4e9-4a90-86e8-a682cbf3452f,,22/08/2023 10:40,22/08/2023 10:41,22-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
8bae36f5-6d81-4231-9098-95df28edce94,Inbound,Order Related,Order status enquiry,,bd835b55-8ac6-4925-9c14-10908d507fbe,,22/08/2023 22:49,22/08/2023 23:05,22-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
a9d5f7dd-0bb2-42a3-94c1-f3cccb036300,Outcall,Returns,Return request,,2a8d28db-69fa-43f1-943e-73abd67bdace,,22/08/2023 16:48,22/08/2023 16:51,22-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
fcefe963-791d-4877-b281-f51aa41d65d3,Inbound,Returns,Wrong,,bc705841-8240-4cc8-be79-81a745f55973,,22/08/2023 18:39,22/08/2023 18:43,22-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
5b6d1ea0-585d-4880-9edd-b741597a83c0,Email,Order Related,Delayed,,094b9581-d48d-4cd8-936e-34588e36acce,,22/08/2023 21:08,22/08/2023 21:11,22-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
cbe112a5-7c9e-459d-969e-9aa455b83a72,Inbound,Refund Related,Refund Enquiry,,7d6a3787-de63-45f8-8465-f5a3cb4ced9f,11/08/2023 13:51,22/08/2023 18:18,22/08/2023 20:33,22-Aug-23,JHARSUGUDA,LifeStyle,11367,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
26fa5a40-baa3-413f-80ac-6dea1ce99348,Email,Returns,Reverse Pickup Enquiry,,057d9d33-0101-408a-84d4-81330dfcc5f0,08/08/2023 20:04,21/08/2023 22:05,22/08/2023 09:18,22-Aug-23,FAIZABAD,Electronics,2049,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
aaf4bc48-9ad1-4d41-8457-c705985f128b,Inbound,Order Related,Delayed,No comments ,ff927276-a7b5-4d32-86cf-a326f2a05faf,,22/08/2023 09:28,22/08/2023 09:46,22-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
602515c8-7391-4ccc-ae8b-5080d09a5854,Inbound,Returns,Reverse Pickup Enquiry,Return issue product not working ,0487bdd8-b2cb-417c-8ba3-d46030e52137,,22/08/2023 18:59,22/08/2023 19:01,22-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
aea6f7a5-1774-4d30-9746-0007dc3ee3ce,Outcall,Returns,Wrong,,71d78fee-385d-436b-8f3a-f6cceb2e5233,,22/08/2023 22:54,22/08/2023 23:05,22-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,2
9115f818-e382-42ca-af52-52a70b5aa612,Inbound,Returns,Reverse Pickup Enquiry,Everything is good,4bff9cf2-72ae-4d8b-81f9-7cbcc66f8acb,,22/08/2023 23:22,22/08/2023 23:25,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
901f512c-99d2-430c-998b-112f69ac436f,Email,Returns,Service Centres Related,My problem is not solved ,a39eb7d1-2d5d-474e-b155-f2015163f740,,21/08/2023 20:31,22/08/2023 10:42,22-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
fe842f92-667d-4a61-bd4e-3dc54bfd9eda,Inbound,Returns,Reverse Pickup Enquiry,,c73340f5-7a05-4bec-b482-377ee8433ce1,,22/08/2023 11:04,22/08/2023 11:08,22-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
7d3355a2-e4c2-4d2d-9cdc-35a6d7e5510e,Inbound,Product Queries,Product Specific Information,I received wrong product and i want replacement but replace option is not available in your app,1cbe14b3-f271-4ba6-ae7a-f6ded421f2c6,,22/08/2023 13:31,22/08/2023 13:39,22-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
bcf39e19-f9cb-456f-b9fb-e5bcaf1f363f,Inbound,Returns,Reverse Pickup Enquiry,Use of super coin ,5ad0e855-2e98-475f-990c-d6b4b6a411fb,,22/08/2023 19:06,22/08/2023 19:18,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
73f5996d-d5f9-4b1d-8d1e-8d2112defe70,Inbound,Feedback,UnProfessional Behaviour,,779c0a4a-3dc7-414f-b75b-0f8bc4a6e955,,22/08/2023 19:55,22/08/2023 20:02,22-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
d111a5f5-9e5c-4ee5-b624-c74cbed18fba,Inbound,Shopzilla Related,General Enquiry,Nice,d94c35fa-ba5a-47ea-8392-7c9750b4c454,,22/08/2023 10:42,22/08/2023 10:43,22-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
e1d25c86-5017-413d-836f-dbd7d9c33021,Inbound,Returns,Fraudulent User,,31f76d9c-ff5d-4329-b0d6-af5c6dcbe0e7,,20/08/2023 11:25,22/08/2023 12:33,22-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
02a9fbea-0f1e-458a-aebe-37ccb31f4785,Outcall,Order Related,Order status enquiry,Good service im very happy ,6663db32-d96a-431c-911a-868a7fe146e5,,22/08/2023 00:21,22/08/2023 11:22,22-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
08112a42-3be4-4970-87a9-c3032fd3bc01,Email,Returns,Reverse Pickup Enquiry,,83c349c3-ada1-41bd-b890-0bd76013170e,01/08/2023 06:00,22/08/2023 16:47,22/08/2023 16:50,22-Aug-23,Laksar,Electronics,3635,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
f855e903-5588-41a5-9f57-28e9c0dbd381,Inbound,Order Related,Delayed,,0a594c82-aa26-4de1-b6fb-582956ae8bf4,05/08/2023 14:32,22/08/2023 21:52,22/08/2023 21:53,22-Aug-23,GUWAHATI,Books & General merchandise,434,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
d0c296da-5ee8-4ef0-83b1-0ea36f7cdd93,Inbound,Returns,Missing,Make sure that no return policy product should be good in quality and auantity,471d6b85-a503-428a-adb9-09829c6e711f,,22/08/2023 12:52,22/08/2023 12:54,22-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d11339df-0fb7-46f1-b4fa-1d0385b94f63,Outcall,Refund Related,Refund Enquiry,,9cb25ab3-5e7d-48f5-9f4a-397a8c13571a,,22/08/2023 22:12,22/08/2023 22:39,22-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
39a4a4b4-149d-48bb-94b7-b2f92492a27f,Outcall,Returns,Return request,,a9c51ffb-15b6-4bb6-b5e2-e1a6837c6867,,22/08/2023 18:15,22/08/2023 19:49,22-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c31c4b1b-08a2-4259-bc2f-663e689e7fdd,Outcall,Returns,Reverse Pickup Enquiry,,43570290-bb54-4a30-b4f3-7d953cb5b4b0,,21/08/2023 21:42,22/08/2023 00:09,22-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6e9f6dfa-6efd-4ed8-9514-b4d9345fa9dc,Email,Cancellation,Not Needed,,0c59d3b1-ecea-4e0c-8899-0ffea728fb4b,,22/08/2023 13:49,22/08/2023 13:49,22-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
713a4009-e067-4fa0-b74c-de30a328670c,Inbound,Returns,Reverse Pickup Enquiry,,6155d965-df6f-4221-be2e-fea4bce15a6e,,22/08/2023 20:56,22/08/2023 21:20,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
2068dbab-152d-404b-bac6-0e1f675ec215,Inbound,Returns,Reverse Pickup Enquiry,Good communication,b86b7bbc-e9de-4d1a-a813-f7d9cd40f5cb,,22/08/2023 09:54,22/08/2023 10:05,22-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
84dc90af-8ea4-43bd-bf0b-8bb8a8465f9f,Inbound,Product Queries,Product Specific Information,,ecb2a7d0-c061-488e-af28-80ec46958bff,,22/08/2023 20:43,22/08/2023 20:47,22-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
dd4c8967-237d-434d-9880-758da54b59ba,Inbound,Order Related,Installation/demo,,5cd25272-842e-48c0-a0d7-0c9f1c4c9851,,20/08/2023 13:48,22/08/2023 16:48,22-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
f818216b-c370-4aab-8214-1a43a5d1e0aa,Inbound,Shopzilla Related,General Enquiry,,540872c9-a8b7-4f3d-b114-15ccfd1f80d1,,22/08/2023 21:49,22/08/2023 21:57,22-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
cd315610-c03e-4ec7-9ca2-160c8e394de1,Inbound,Returns,Reverse Pickup Enquiry,Very good skills ,7c2dc602-58c1-4838-b034-d60ee207ccff,,22/08/2023 07:35,22/08/2023 07:39,22-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
723ade53-78c7-498d-b25f-a20958d03dfb,Email,Returns,Fraudulent User,,1cca0775-8982-4dee-9363-ffe474abfa73,,22/08/2023 09:16,22/08/2023 09:16,22-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
323cd871-70e9-4e94-b60c-49e7d5312318,Inbound,Payments related,Online Payment Issues,,59fe5bc7-bffc-45e1-8c44-adfc56cfc8b3,,22/08/2023 18:42,22/08/2023 18:46,22-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
5b9cc6e4-4000-4605-9dff-787a7ee1e727,Outcall,Feedback,UnProfessional Behaviour,,20f90407-520b-4185-bdf6-23c3a02fb988,,21/08/2023 21:24,22/08/2023 10:40,22-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
597a80ef-64dd-4041-9bd3-ec2ddd17f7f2,Inbound,Returns,Fraudulent User,,5472069f-e7fd-4899-8252-f53327b9d5b4,,22/08/2023 12:34,22/08/2023 12:41,22-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
aff8c237-fa74-4127-8a3b-3b2c33cdc16b,Outcall,Returns,Reverse Pickup Enquiry,If I didn\u2019t get resolution.i will highlight this to on ur social medias.i have all the proof ,57735493-79be-44d4-8235-5a41cb19e38e,,22/08/2023 14:06,22/08/2023 14:07,22-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
42ea9525-fe72-4891-aa58-4407ba79d645,Outcall,Returns,Reverse Pickup Enquiry,Very bad item and very bad experience ,2f05b860-21fe-46cf-b5d5-9272dfecc46f,,22/08/2023 15:42,22/08/2023 15:44,22-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
7fb85b78-a13e-472f-bf93-9643ecf502fa,Outcall,Returns,Reverse Pickup Enquiry,Thanks for guide nice guide ,488d5782-3938-4858-92cb-27a3267d461d,11/08/2023 22:59,22/08/2023 15:47,22/08/2023 15:48,22-Aug-23,JALNA,LifeStyle,478,,Melissa West,William Park,John Smith,31-60,Morning,5
5950e7f2-6bb7-49c8-b25d-4ec40f983628,Outcall,Returns,Reverse Pickup Enquiry,Good person ,337b3b0c-fa74-4cb1-85d6-91754f4d9bf1,,22/08/2023 14:34,22/08/2023 15:11,22-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
a3104af2-4dc0-4361-9bf3-6f24dcb30ac6,Email,Order Related,Installation/demo,,41dd01f5-1ccf-49b3-9f1a-acacdea8372f,,22/08/2023 15:32,22/08/2023 15:56,22-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
e5da844c-c6f8-4e25-b401-a0c82eee068c,Inbound,Returns,Service Centres Related,,f306a42d-4a54-4551-bf00-31349845aff4,,22/08/2023 20:49,22/08/2023 20:51,22-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
8fee96ca-098e-4489-a2de-6973e1032525,Inbound,Order Related,Installation/demo,,9915ee58-e88c-42d3-b52f-f9415319192c,,22/08/2023 11:28,22/08/2023 11:29,22-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
b530a2c9-5ad4-4973-b571-6f12063f9061,Outcall,Returns,Service Centres Related,Caller understanding is good,b37462c4-0af2-4f17-a923-229ef74e8fb5,,22/08/2023 13:07,22/08/2023 13:10,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7b8ef657-e4c2-43ef-9daa-3136b501c4eb,Inbound,Returns,Fraudulent User,,85a2231f-b0c1-4f5f-b18e-35364e8f14ac,,21/08/2023 23:29,22/08/2023 00:27,22-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
4028d356-e85e-48e2-bb4e-d6fe045abed0,Inbound,Returns,Reverse Pickup Enquiry,,297d9866-24c5-47fa-aa85-6d8d52577c4b,,22/08/2023 13:44,22/08/2023 16:26,22-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5a67397c-e2d7-4f91-841f-64f864a7dccd,Inbound,Order Related,Installation/demo,,60938244-af4f-4a20-9f47-4b914f9c8693,,22/08/2023 21:22,22/08/2023 21:38,22-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
67092b16-61ff-4144-b6f6-566577ad55cd,Outcall,Order Related,Delayed,Good ,e8dd867d-6463-450f-b4f1-8425efe71257,,22/08/2023 12:42,22/08/2023 13:12,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
da167eae-2edb-49ea-afbc-da27aff12fea,Inbound,Returns,Self-Help,,ca0298fe-85a6-4a6a-9268-d618a7cedff4,,22/08/2023 14:48,22/08/2023 14:51,22-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,2
4490ba30-5b98-4c44-94a0-90dcea0c4327,Inbound,Returns,Reverse Pickup Enquiry,,42b3f5af-8f56-4fcc-bca5-b370f536ed99,,22/08/2023 17:08,22/08/2023 17:10,22-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
486c13dc-a745-49d5-a7e2-2dff40a8f015,Inbound,Order Related,Order status enquiry,Fast delivery ,437291ec-1286-4ff9-b11b-58ca749226f1,17/08/2023 21:09,22/08/2023 08:06,22/08/2023 10:15,22-Aug-23,RAJOURI,Electronics,299,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d8bcd67c-af36-455f-bbf3-77a1c97094f1,Inbound,Returns,Reverse Pickup Enquiry,Rather then customer service..if the logistics reach out needs to be improved...everytime a customer calls the logistics number which we recieve through a sms it says busy,2742e545-f532-440c-ad71-1d966388f097,,22/08/2023 10:03,22/08/2023 10:04,22-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
6942c0ad-25e2-439d-95e6-86b5f4ccd704,Outcall,Returns,Fraudulent User,,358bd62c-cb59-434e-8a41-766e4638402d,,22/08/2023 12:24,22/08/2023 12:29,22-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
65fe77ee-ef6c-4c3a-b436-d2f05ce6e08e,Inbound,Returns,Reverse Pickup Enquiry,Wishmaster doing poor,14228154-ba9e-401e-a909-eaeeab30ae93,,22/08/2023 14:52,22/08/2023 21:48,22-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
c7cbd9a8-4895-4ff0-973c-59445ecc2b16,Inbound,Returns,Reverse Pickup Enquiry,,fff6a638-f46d-48b5-b3fc-3f7c45214cb9,,22/08/2023 16:17,22/08/2023 16:21,22-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
c39a01c8-901c-4ece-9608-386e22276063,Outcall,Order Related,Order status enquiry,,67d61ad7-bf4d-46a9-86c0-08245cf77de1,,22/08/2023 23:27,22/08/2023 23:29,22-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
74405bb8-19e6-4b2f-899d-2e7d5dad96dd,Inbound,Returns,Reverse Pickup Enquiry,Goog,fe408cd8-5009-4486-8179-0f3cfa745831,,22/08/2023 11:46,22/08/2023 11:47,22-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
be043a9d-0584-47ac-a1d1-55025286940d,Inbound,Returns,Reverse Pickup Enquiry,,79fe5270-f416-4a5c-b63e-46831bbc35ad,,22/08/2023 21:56,22/08/2023 21:59,22-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
ab830706-22ce-4000-9cbd-af6cddd7c1e6,Inbound,Returns,Reverse Pickup Enquiry,Very nice product ,9dd36675-ac49-40fe-a4d6-94891871dd12,,22/08/2023 15:25,22/08/2023 16:23,22-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
1e59c9ba-4134-445f-9339-fb4d802a4686,Inbound,Returns,Reverse Pickup Enquiry,,b71aac63-3b13-4d22-89bf-b58ff67d81a2,,22/08/2023 15:32,22/08/2023 15:34,22-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
c4fe658a-93e2-4a7c-a203-d2237373276c,Inbound,Cancellation,Not Needed,,855dcbb1-a9ef-4a6f-a5bc-f3ecbc2f18c7,,22/08/2023 19:36,22/08/2023 19:38,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
587bb412-ca12-40f4-bdfa-fed858808862,Outcall,Returns,Reverse Pickup Enquiry,,53688992-8840-4046-8942-ce2d28fa0511,,22/08/2023 20:22,22/08/2023 22:25,22-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,1
1e4c34b2-aa1e-4e76-ad2a-661e0e05f428,Inbound,Order Related,Installation/demo,,3fd935c2-b8f2-4eec-810b-2afa2868ada8,,22/08/2023 22:00,22/08/2023 22:02,22-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
d314edac-5544-4741-ae4e-ccf8ba3365bf,Inbound,Feedback,UnProfessional Behaviour,Your delivery agent very bad 3 time oder item without my permission canceled 10 kg weights no delivery saying I am very Disappointed,ce5095fc-aca6-4140-9649-b6fce734be27,,22/08/2023 17:42,22/08/2023 17:46,22-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
96b0dc39-4f99-40cb-a153-6439d1e58648,Inbound,Order Related,Delayed,,76571134-9cc5-4d8e-8155-f924d7ba1f38,,22/08/2023 22:02,22/08/2023 22:02,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
e9c97618-03f0-4402-a7d6-ca29cba673e8,Inbound,Returns,Reverse Pickup Enquiry,,583b4735-8be9-4a55-9a38-5562bc2c4e8f,,22/08/2023 09:43,22/08/2023 09:55,22-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
6ebfd495-e572-44e9-8451-74f54a76ce35,Outcall,Returns,Wrong,,cb6468f2-d301-4eab-bdf7-67881d1e19aa,,22/08/2023 14:49,22/08/2023 14:50,22-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
96d17e83-9327-4100-b957-99269219b203,Inbound,Returns,Reverse Pickup Enquiry,,5ad24bec-a562-4221-8d6d-86a99cfd0e35,,22/08/2023 11:43,22/08/2023 11:46,22-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
1bc0f553-68a5-4688-9c04-73a3c9c111d4,Inbound,Returns,Service Centres Related,,b29661db-f37b-4da0-8c17-542bda4da67f,,22/08/2023 14:37,22/08/2023 14:40,22-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
4a1c20eb-3677-4ec8-afda-72a3f291079a,Email,Returns,Reverse Pickup Enquiry,,261b1675-1772-40cb-be07-99a0e64844dd,,22/08/2023 18:04,22/08/2023 19:45,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
10e8ef45-a7d2-4330-b1e0-ee280ee3648a,Inbound,Returns,Reverse Pickup Enquiry,,175a60e6-744c-43a4-9b32-3ad023ff008c,,22/08/2023 12:58,22/08/2023 12:59,22-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
93e93f78-d14b-4d62-8f09-0d0a90ddbf5a,Inbound,Returns,Damaged,,6c40e9e4-9cf5-4585-957d-d660dd5c66f3,,22/08/2023 08:32,22/08/2023 08:33,22-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cd78b8da-5564-43fb-89b7-823f51be2292,Inbound,Order Related,Order status enquiry,,51e05669-81df-43f6-b2fe-344d7d0e9b1d,,22/08/2023 13:06,22/08/2023 13:06,22-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,4
343a1d98-114c-42bd-ac6b-72ddea74c606,Inbound,Returns,Reverse Pickup Enquiry,????????????,a19aae43-9f10-48f0-b279-a6b7566e60c8,,22/08/2023 10:11,22/08/2023 11:11,22-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
ece43cb3-2440-4fb6-b5b6-72d988a6cdcc,Outcall,Returns,Reverse Pickup Enquiry,,494bed7d-e30c-4a1c-8394-bfcdc4e656da,,22/08/2023 11:48,22/08/2023 11:51,22-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
98769856-91a5-4a07-9ea7-8787dce692d6,Inbound,Returns,Return request,Thanks,e2d7d36b-7485-4ee6-83ac-a96747c8ea61,,22/08/2023 21:09,22/08/2023 21:16,22-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
471add71-aeb3-455a-ab41-944eb5ea7d9e,Inbound,Returns,Reverse Pickup Enquiry,,2d8442a6-dc5d-4338-9d0a-83ffdfe4d1f1,01/08/2023 00:38,22/08/2023 16:07,22/08/2023 17:03,22-Aug-23,HYDERABAD,Home Appliences,2999,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
d1a4bc39-8aea-4439-9c54-4c22ebd32d5b,Outcall,Returns,Missing,,e3e97d7c-5a04-4b0c-a6b9-d6a1cd79f4f6,,20/08/2023 19:16,22/08/2023 12:23,22-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
d79004cd-a874-46c8-9255-85e025df476d,Outcall,Returns,Missing,Excellent ,ab8589e3-43b2-4299-937a-1615fe6bdab9,,22/08/2023 20:34,22/08/2023 20:46,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
789c8820-ddc7-4688-84fe-b70bf0e5a3f7,Outcall,Returns,Reverse Pickup Enquiry,,70008a8e-7d4e-4968-85c0-f87095ad1815,,22/08/2023 13:59,22/08/2023 14:01,22-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
3cfc6904-b960-440c-8ad7-681b5912fa20,Inbound,Returns,Reverse Pickup Enquiry,Please make possible to return damaged and differenf items even on items with no-return policy....,fddb68ab-0301-42db-a6d9-e547a0bf36b0,,22/08/2023 14:14,22/08/2023 14:24,22-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
0c0dbd2e-5988-4fbb-ad89-074b6714c4d0,Inbound,Returns,Wrong,,d58b58f8-1219-495a-94d8-e554a502b54d,,22/08/2023 15:06,22/08/2023 15:07,22-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
3fe7bcb4-2914-4477-96dd-4b5d546964d9,Inbound,Refund Related,Refund Enquiry,????,4907c3a6-88cd-45d2-95fe-99cdf94f413f,07/08/2023 10:49,21/08/2023 20:20,22/08/2023 01:49,22-Aug-23,MADHEPURA,Books & General merchandise,133,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
dc633c18-f85e-4717-b657-ef1db22de630,Inbound,Order Related,Order status enquiry,,d99b53b6-1c58-4f49-9111-cd9d4045ac34,,22/08/2023 15:32,22/08/2023 16:15,22-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
97ac117c-5142-48b7-a37c-992420623add,Inbound,Order Related,Delayed,,ff6a0073-a9cb-4d15-aec0-ee811f23fbe2,,22/08/2023 16:24,22/08/2023 16:51,22-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
ae1eda3d-ffa0-4ee8-b683-982a83e42829,Outcall,Payments related,Online Payment Issues,,b1aa7750-26b7-401b-86a7-1c8928aa5fa2,,22/08/2023 17:02,22/08/2023 17:03,22-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
82f3f51f-5710-46c2-9498-cc6180345d77,Outcall,Order Related,Order status enquiry,,d696516b-2037-46b9-9563-e6b86a40479d,,22/08/2023 09:46,22/08/2023 11:53,22-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
e9856f74-a8da-484e-9dc5-2f1184a43e51,Email,Feedback,UnProfessional Behaviour,Get team who understands issues and resolves. Pls call other online companies and you will know what   talking. The guys can't speak customer language and after 20+ minutes on call there was no solution. Wish you all the best ,331a87fc-6de3-45ba-b570-fdf004cc8e54,,22/08/2023 17:28,22/08/2023 17:31,22-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
66bc3791-fe11-4a9d-965c-c4cf314d1eb6,Outcall,Returns,Missing,,732fafe5-6193-401f-bbeb-9a53d39cde24,,22/08/2023 14:52,22/08/2023 15:17,22-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
609142f5-4df4-4e03-9ede-b1c8798e621b,Outcall,Returns,Reverse Pickup Enquiry,,25e76361-1a20-414a-b6ca-13e1f0b0de8f,,22/08/2023 19:55,22/08/2023 20:25,22-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
1a2d3afb-e977-4261-ab20-e8a1479c5270,Outcall,Order Related,Delayed,,a71772c5-2166-4fe0-bf96-dd5d58b81c2a,,22/08/2023 21:26,22/08/2023 21:37,22-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
4d08a5f1-f38b-4b55-a92c-5723d3233069,Outcall,Order Related,Delayed,Si nice customer service ,240b0120-03f0-467d-b3cd-53be80326002,07/08/2023 10:55,22/08/2023 22:01,22/08/2023 22:01,22-Aug-23,DHAKA,Books & General merchandise,35,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
b7aa8ad3-31f6-4027-9480-a48d86bd2bef,Inbound,Order Related,Delayed,,779db8dc-7355-4c06-8cc6-d5eb66ed3dd9,14/08/2023 08:03,22/08/2023 09:26,22/08/2023 09:33,22-Aug-23,HYDERABAD,Electronics,43990,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
7e771714-c8d5-4be6-8f6d-cd40907b6103,Outcall,Returns,Return request,Thankyou ,03101bc1-fa77-431c-bbdd-1d3d2dc33d69,,22/08/2023 18:51,22/08/2023 21:21,22-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
7c84d122-2e0f-497c-a3cf-34c42cf3a808,Inbound,Order Related,Delayed,,a020f2b3-7b8d-458b-9997-41a166a96d75,,22/08/2023 15:07,22/08/2023 15:10,22-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
913700f4-30ef-465c-828e-5f03a821e485,Inbound,Returns,Reverse Pickup Enquiry,Customer suport executive rute language ,e0293b08-e43b-4b5b-9507-24cfe314c7a2,,22/08/2023 00:41,22/08/2023 09:20,22-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
c4eec285-1de2-41f0-affb-4bdde1f4c15b,Outcall,Order Related,Order status enquiry,,12acb1af-8e86-43ef-ae84-62227f0fcdf2,,22/08/2023 09:04,22/08/2023 12:17,22-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
3de25852-7257-4f31-8324-cd2e77a3c3e7,Inbound,Order Related,Delayed,,eeb74539-a9c4-4fca-a2f1-8fabe28efeb1,,22/08/2023 16:17,22/08/2023 18:31,22-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,3
9924a890-50e2-4baf-822b-2b0a46006870,Inbound,Order Related,Delayed,,806fe03c-4a86-495f-b90e-c35aa2754707,08/03/2023 18:13,22/08/2023 09:23,22/08/2023 09:32,22-Aug-23,SARDULGARH,Home Appliences,10690,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
6228d416-7070-4de5-a296-f8aa3eecc2d4,Inbound,Order Related,Order status enquiry,,ac00fb35-5c56-4d8a-8bbf-8fe83bcb6805,,22/08/2023 11:17,22/08/2023 11:19,22-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
a8a2eddd-6a7e-4328-b100-16c4b3f71154,Inbound,Product Queries,Product Specific Information,Thanks,5ba23904-bff5-4345-87b3-7d1aa5f1df2a,,22/08/2023 16:35,22/08/2023 16:39,22-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
7ecb8776-9f23-4c50-803b-a3aa2838ee82,Inbound,Returns,Reverse Pickup Enquiry,,4932c01f-a4a9-41df-8bd3-0980c9cd1d03,,22/08/2023 21:26,22/08/2023 21:32,22-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5f0dd836-76b7-4a40-bbbe-d088ad3741f7,Inbound,Returns,Service Centres Related,,e4aae05d-14a7-412d-b284-2fc3d00a1e73,,21/08/2023 13:53,22/08/2023 13:19,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
9618fabb-d113-4327-b62d-cfc328450deb,Inbound,Returns,Reverse Pickup Enquiry,,b6b2e546-b5fb-40ce-be9e-28bd55da3882,,21/08/2023 20:51,22/08/2023 03:10,22-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
d9cb7b03-3705-4073-a71c-9bea1cecd7d9,Inbound,Order Related,Delayed,Very bad ,4271d626-beba-4c0d-8690-f585c1d6776d,,22/08/2023 07:48,22/08/2023 07:51,22-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
00b11189-8a45-4d36-83d7-f8dd6ca4a7a2,Inbound,Returns,Reverse Pickup Enquiry,,d900b65e-994f-4ff7-9eed-bb9502c8206c,,22/08/2023 15:28,22/08/2023 18:07,22-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
fda61aa6-ff58-4e95-abd6-ead5b77c739d,Inbound,Returns,Wrong,Increase options of return and ask the delivery person to do open box delivery even if the customer doesn't ask,960b724e-bf45-4ffc-9f1e-b6e91a199abd,,22/08/2023 16:27,22/08/2023 16:29,22-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
9aa50706-0069-4aa1-8781-d6b3c570ca54,Inbound,Payments related,Online Payment Issues,Good ,21c0391a-08ef-4dc3-9cb4-920544b685c0,,22/08/2023 09:09,22/08/2023 09:11,22-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f929aca1-9c3e-4aa2-b03c-3d1a6470ec84,Inbound,Order Related,Order status enquiry,,e98a23fd-b862-488f-9d24-c008519000aa,,22/08/2023 22:09,22/08/2023 22:10,22-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
8d862533-fdf5-4599-b3d4-4c3a6d0761ef,Inbound,Returns,Return request,,be8369da-9b7b-4a3b-8a14-8ed7ae943e40,,22/08/2023 18:52,22/08/2023 19:00,22-Aug-23,,,,,Jamie Knapp,Isabella Wong,Emily Chen,>90,Split,5
a0579e87-8e02-4066-94ac-571b6a7889cf,Inbound,Returns,Reverse Pickup Enquiry,,0185e07e-58b2-4c27-bfab-3bdef4682dcf,,22/08/2023 19:30,22/08/2023 19:43,22-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
76646785-38c8-4353-aff9-07c40cbbc650,Outcall,Returns,Return request,,5ac5ca2c-23bf-49a1-afec-2b0bc5768ab6,,22/08/2023 21:06,22/08/2023 21:07,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
79752be1-98cd-488e-8650-882919bbd0e9,Outcall,Returns,Service Centres Related,When we going to purchase the product please Mention area wise product service centre number or address it's easy to buy the product ,48d688f5-2ee5-40e1-b3a2-8531a108a9fd,,22/08/2023 10:42,22/08/2023 10:45,22-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
c9046108-613e-451e-a04c-c0271fb96a96,Outcall,Returns,Missing,,301c24a7-4fe1-4b55-9d22-260ebe80447e,,22/08/2023 09:11,22/08/2023 17:19,22-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
60431735-44c0-432a-b303-3bfab61b1ba1,Inbound,Returns,Reverse Pickup Enquiry,,48a3da55-7202-4dd0-a1a1-9e3bb380a3be,,22/08/2023 11:24,22/08/2023 11:43,22-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
5e7a237b-a9e8-45e9-879e-8391da883dab,Inbound,Feedback,UnProfessional Behaviour,,989326e3-09d3-4a9f-b84f-c8fa97472d0f,,22/08/2023 13:15,22/08/2023 13:16,22-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0fa19c7f-932a-4ee2-b9b3-95f4b065c698,Inbound,Returns,Service Centres Related,,b0be2cd2-803b-44e9-ae35-b16ba80b4bc6,,22/08/2023 13:33,22/08/2023 14:51,22-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,1
7625a4bc-87af-4dfc-9dee-53ab337e24ab,Inbound,Returns,Return request,,4a7006a1-26f5-4751-a1c9-8b49f633497f,,22/08/2023 14:31,22/08/2023 14:40,22-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
a009d1bb-a1b4-4579-a1de-8d47a39b8bfc,Outcall,Returns,Wrong,,07a9266e-0841-4d2e-9fa3-4a64de3b47b1,,22/08/2023 14:58,22/08/2023 15:01,22-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
ecaffdd3-5076-4dab-ae88-065fc7dd0603,Outcall,Returns,Return request,Over all good,bc2ef9a9-45ad-44aa-a6c6-1ee9356a0824,,22/08/2023 13:58,22/08/2023 14:08,22-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
ac0683f8-2029-4ffb-855b-61175fa029a0,Inbound,Order Related,Order status enquiry,,0ed6c776-752e-46a0-9e48-63c41b481662,,22/08/2023 23:18,22/08/2023 23:20,22-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,4
99a50844-2011-4a6c-b59c-cd0390457297,Inbound,Order Related,Order status enquiry,Good ,7cf99897-c4ec-4f44-b930-069d508230bf,,22/08/2023 15:31,22/08/2023 15:38,22-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
652baac2-f32e-4ac7-a0c2-47831ed6635c,Outcall,Product Queries,Product Specific Information,Very nice ??,1b8f6c46-fe25-4451-a082-6595db8a6318,,22/08/2023 16:49,22/08/2023 17:05,22-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
9537d4a1-04f6-40de-8239-6a6d542e9e66,Inbound,Returns,Service Centres Related,,d18285c1-6840-4f19-8de3-178a2965cf4c,,22/08/2023 18:52,22/08/2023 23:58,22-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
78e7bbc1-8a90-4b25-aaaf-ead6d6c0b964,Inbound,Order Related,Order status enquiry,Good ??,1431b56d-d082-471a-9746-affac1f7b18b,,22/08/2023 18:31,22/08/2023 18:33,22-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
a01dafa4-825f-4bf4-a661-02a336d6f417,Inbound,Order Related,Delayed,"Very Good customer care executive, so soft spoken, Good response. ..",1ec0667a-c72c-4ec8-ba9d-e2ba62664473,05/08/2023 11:55,22/08/2023 08:11,22/08/2023 08:13,22-Aug-23,PATIALA,LifeStyle,759,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
b64bba40-f67f-4717-aa87-b6cbafc7df15,Inbound,Order Related,Delayed,,c0416c70-b609-4724-a871-77d8eaa949da,11/08/2023 21:46,22/08/2023 08:45,22/08/2023 08:49,22-Aug-23,DARBHANGA,Books & General merchandise,644,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
f5819ffb-7d63-4329-8b3e-ea97089f00e3,Inbound,Order Related,Order status enquiry,,c3b3979d-6e78-4103-82ad-880e83c3fa7b,,22/08/2023 08:04,22/08/2023 09:32,22-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,2
c57f4bb7-1d8d-400b-8c4e-2b19fba25972,Inbound,Returns,Fraudulent User,Yo can ban fraud Shopkeeper and low quality products who are selling they used to do what they want with the price of their products ,eb122c67-9f25-4810-a609-50428b225abc,,22/08/2023 07:11,22/08/2023 07:13,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
7991e2a9-37f6-4b7d-a465-cc2cf1b9c71d,Inbound,Returns,Reverse Pickup Enquiry,,2391dc11-035c-405b-857f-df70e59a5742,,22/08/2023 15:45,22/08/2023 15:48,22-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
884d9871-2665-4cbe-9af8-4b1120cad73f,Inbound,Order Related,Order status enquiry,,65fdc308-7391-4c21-b24a-6b8c8e476c61,,22/08/2023 22:30,22/08/2023 22:32,22-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6bbb1913-05e3-4591-ba50-e9d4ca586897,Inbound,Returns,Missing,Nice,1138a0a2-8c1d-4c8e-82a7-1507d754125f,,22/08/2023 12:13,22/08/2023 12:18,22-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
2c5777f9-6cb5-4ff6-9515-13eebce62697,Inbound,Order Related,Installation/demo,,8ba68ad7-8063-4e6c-aecf-e6308cfb09d6,,21/08/2023 18:49,22/08/2023 14:50,22-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
436eb6e1-21d6-4455-80e2-2cede0a5f41c,Inbound,Returns,Fraudulent User,,794b2dbb-2535-42da-97f2-ee9a539b9344,,22/08/2023 15:53,22/08/2023 15:54,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ee8de274-5389-4251-898c-e8604cac8427,Outcall,Returns,Reverse Pickup Enquiry,,fd7b8f21-f405-4a3b-8dbb-069c796be9b2,,22/08/2023 09:31,22/08/2023 10:31,22-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
58f02b82-4d37-4227-b816-89fd1456a84f,Outcall,Order Related,Delayed,,b9cd72b6-1748-455d-bb5d-0fd5b7610f2e,,22/08/2023 20:32,22/08/2023 20:32,22-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
cd2604ab-4c93-4ed7-87e5-f890a81bf2e4,Inbound,Returns,Reverse Pickup Enquiry,"Customer care does not get phone.  You guys make it easy.  Called customer care.  Customer's problem can be resolved as soon as possible.  Chat automatically goes to AI itself.  You do this, immediately call the customer care, make it easy for the customer, thank you so much!",7065cec6-73af-49da-8ec1-e926dcab7d6a,,22/08/2023 18:22,22/08/2023 21:20,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
29db4a58-69ae-4cb9-9c95-d7f1ec71a08d,Inbound,Order Related,Installation/demo,,5dd5d224-a942-4b23-8c30-8b291510f92e,,22/08/2023 18:18,22/08/2023 18:22,22-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
49d6cbba-58cf-45fe-9142-9562025d4016,Inbound,Returns,Reverse Pickup Enquiry,,01454c26-3b80-4851-8326-017beafbc81a,,22/08/2023 12:36,22/08/2023 14:08,22-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
a942f8a8-bf41-42ce-834d-781f08ec644f,Inbound,Order Related,Order status enquiry,Very nice ????,06e7d5fa-28ea-4e5c-a42e-84bdfae4a651,,22/08/2023 22:25,22/08/2023 22:25,22-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
37bf566e-704a-42d9-a017-fbe888779bbc,Inbound,Returns,Wrong,Communication is good resolve problem is also good,4c1b2eac-6513-45ed-a727-f7932ab543b0,,22/08/2023 23:02,22/08/2023 23:04,22-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
e0a040cf-1112-4297-bf1c-f7153835f50c,Outcall,Order Related,Installation/demo,,33bf3abf-4e66-48e8-9860-72c9ff6fe83f,,22/08/2023 14:36,22/08/2023 14:46,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
a014fdd5-ef80-42a1-a7da-538d57dd33dc,Outcall,Returns,Fraudulent User,,abbe5c22-1165-4351-a7b1-3ab35b9f84b6,12/08/2023 21:10,22/08/2023 12:21,22/08/2023 12:28,22-Aug-23,RANCHI,Books & General merchandise,280,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
dcef658f-c594-40e3-9c0a-8b4cc8269b07,Inbound,Order Related,Delayed,,cacde6d5-96ae-4bed-9957-ed4008ff324f,16/08/2023 06:59,22/08/2023 15:00,22/08/2023 16:53,22-Aug-23,INDORE,Books & General merchandise,318,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,1
53042e7f-7c83-4933-a839-2a1aed45a2de,Inbound,Returns,Missing,All are superb ????????,f8888a7e-4a3e-4548-8956-21ae8e668bb7,,22/08/2023 08:28,22/08/2023 12:36,22-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,4
697868bf-0f15-485f-a07d-f51a839954a1,Inbound,Order Related,Installation/demo,,a77c3650-81e9-48bb-a7d9-34e7dd16387c,,22/08/2023 22:49,22/08/2023 22:50,22-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
7865c567-cba5-4423-abab-e2d4349ffdff,Inbound,Order Related,Order status enquiry,Nill,e7634b39-67ae-4891-8ad0-0de4f2f2cf29,25/07/2023 10:30,22/08/2023 19:44,22/08/2023 19:45,22-Aug-23,GURGAON,Mobile,7999,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
a23fd782-46b2-486e-a2e8-0cdd85870bf1,Outcall,Product Queries,Product Specific Information,,88c0dfa6-e654-4db8-9ccb-1c78da3f81c9,,21/08/2023 23:27,22/08/2023 16:51,22-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
4ab0910a-cfdf-4192-ae4e-6ac987d31aa7,Inbound,Returns,Fraudulent User,,178c37c4-962a-4f5c-8788-e9d473276513,,22/08/2023 12:38,22/08/2023 13:41,22-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
b8c93ccc-8368-4df6-be6d-188f5549c0fe,Email,Returns,Service Centres Related,Bewakuf,e08fa4c6-b2f1-4d4f-a961-906c3a99849a,,22/08/2023 12:56,22/08/2023 16:26,22-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
619ec2d8-b065-486b-b70e-4e836b689dfc,Inbound,Returns,Reverse Pickup Enquiry,,f0c1f586-5cc1-444c-84ba-837663c0f4d6,,22/08/2023 17:01,22/08/2023 17:13,22-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
66453d09-f276-4b2d-9b08-6bcdd5f1299f,Inbound,Order Related,Delayed,,0ea4a54a-a9f7-4140-a3cb-538a6e09784b,13/08/2023 12:06,22/08/2023 18:07,22/08/2023 21:34,22-Aug-23,MUMBAI,Mobile,9999,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,4
d69aa3e6-1909-4125-841c-744e5310e465,Inbound,Returns,Reverse Pickup Enquiry,i am satisfied with Shopzilla team that listen my problem pls also solve my problem to give me my wish size product ,1cb4b5fe-3ec1-496d-9019-7e3d8b0f5f11,,22/08/2023 08:06,22/08/2023 08:17,22-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
3a198368-c88e-450b-8963-317dbbdd2216,Outcall,Cancellation,Return cancellation,,07a809d5-1a8e-4ad9-8b91-8e5fd0b861a0,,22/08/2023 12:11,22/08/2023 16:11,22-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
ba4ddac1-58d6-4f76-80e6-8c6f5d0d6058,Inbound,Returns,Reverse Pickup Enquiry,,ceb624fa-1cce-4cc8-8c8b-91d8f06aff13,,22/08/2023 19:24,22/08/2023 19:27,22-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
26a2b2bd-c0b8-4787-b851-c93e44aa4074,Inbound,Order Related,Invoice request,,50594881-95d5-4297-b5e5-e8ce01f20a5d,,22/08/2023 21:55,22/08/2023 21:59,22-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
494f1124-ac02-43c4-a741-5faab9617dd3,Inbound,Returns,Fraudulent User,,c1ac0581-4a6b-4fe7-9d6a-1c90a770760e,17/08/2023 18:20,22/08/2023 17:40,22/08/2023 17:41,22-Aug-23,NASHIK,Books & General merchandise,375,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
998ecf46-afb0-4396-b588-2c3d84480f2a,Outcall,Feedback,UnProfessional Behaviour,Make options of replacement with other products. example I bought a product of x brand and it's not good then there will be an option of replacement with other product or upgraded product. ,47469d09-6171-45a3-ae9e-029c5a9c3cdb,,22/08/2023 08:19,22/08/2023 08:20,22-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
b71ed417-21b4-4334-a594-7653bb5e730d,Inbound,Order Related,Order status enquiry,,37ab821c-de70-48f3-a48f-ccd178fac251,,22/08/2023 13:40,22/08/2023 13:42,22-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
a325007c-9151-41c4-8915-eab000b07e16,Outcall,Order Related,Order status enquiry,,ba333419-9b9f-417e-8b89-f4cae3112db3,,22/08/2023 15:20,22/08/2023 15:20,22-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e4a06e0d-de67-4510-b552-68bc34163ab6,Inbound,Returns,Reverse Pickup Enquiry,Tq,4d436aee-2644-4b1b-9a64-c65d085ed8c5,,22/08/2023 18:10,22/08/2023 19:10,22-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,4
442bae71-af26-43d6-9494-f94a88a98f46,Inbound,Returns,Reverse Pickup Enquiry,Good ,a8f0bd2c-7863-498c-a9a4-25b352e60645,04/08/2023 20:50,22/08/2023 18:48,22/08/2023 19:08,22-Aug-23,BIKANER,LifeStyle,399,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
35e6ec75-ee29-4e50-9464-05fc79244d88,Outcall,Order Related,Order status enquiry,I am facing issues with delivery ?? of the product. When I track the order it seems will deliver same time but I have received a message that delivery will take time to ship,a5973054-8095-470d-a610-958cbf713738,,22/08/2023 07:25,22/08/2023 07:29,22-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
407c14e7-9d46-41ed-951f-f4bebed6e5d4,Inbound,Returns,Reverse Pickup Enquiry,,61875b8b-0e2c-460e-a6ea-5e386f6babb7,,22/08/2023 08:31,22/08/2023 08:34,22-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
07f78e45-a80a-4844-b281-0e0fff89c0e9,Email,Returns,Reverse Pickup Enquiry,,67a1055a-8a9a-44b9-8dc6-cea7a4728239,,22/08/2023 13:41,22/08/2023 15:38,22-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
2a331340-0756-4971-92af-fc303a6250e6,Inbound,Returns,Reverse Pickup Enquiry,So happy ,ff0da38e-cf32-4217-9363-99f10449c452,,22/08/2023 12:55,22/08/2023 13:41,22-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,4
102a2f90-dc2b-4a36-b249-66aa9f24fa36,Email,Order Related,Installation/demo,,8dfa536e-7658-48e3-9fb4-6398e915cdbf,,22/08/2023 14:28,22/08/2023 15:10,22-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,2
43e1ef9d-6807-4b8f-85d0-e96747676c46,Outcall,Returns,Reverse Pickup Enquiry,,076cf041-ce32-44c1-b18d-c16de73ec7d1,,22/08/2023 20:05,22/08/2023 20:11,22-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
5dabbb1f-70e5-47b5-b793-44fa50ab3cdb,Outcall,Product Queries,Product Specific Information,,1ccec1a2-f847-4319-8a13-8d754ffdcee9,,22/08/2023 23:14,22/08/2023 23:21,22-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,4
b188b3e6-490f-4b08-a121-21bb798d7f9f,Outcall,Feedback,UnProfessional Behaviour,,1b0bb2fc-caab-41ed-8e3e-5a83012d8732,,21/08/2023 23:40,22/08/2023 10:13,22-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,1
2ba7506d-abc4-486a-87c3-c926bdec8767,Inbound,Returns,Wrong,,30f32715-0c66-4c89-b014-bbdd18f962c3,,22/08/2023 19:10,22/08/2023 19:14,22-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
66161642-3aad-4746-8fd9-2354a1f0bcbc,Inbound,Returns,Reverse Pickup Enquiry,,1ba68f02-854c-4bb8-a536-1282af9919db,,22/08/2023 12:44,22/08/2023 12:53,22-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
86107c6d-40f6-4040-8490-b68e2e00089d,Outcall,Returns,Return request,,a571f012-2e82-47ba-b849-57472248fc82,,22/08/2023 07:33,22/08/2023 07:54,22-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
e6bc21b3-2fac-4a85-9b8d-325799b71173,Outcall,Returns,Reverse Pickup Enquiry,,17536da0-a562-445c-845d-0346c4eea229,,22/08/2023 22:17,22/08/2023 22:54,22-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
2860faf1-78dc-4feb-ae1e-58bfe26b52bb,Outcall,Returns,Fraudulent User,,30676e6a-2a89-474a-8e16-9b03aa4a0486,09/08/2023 16:48,22/08/2023 12:49,22/08/2023 13:47,22-Aug-23,PIPALKOTI,Electronics,1499,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
63f2465a-9bdd-4fa4-b0c1-cfe9231a44c2,Inbound,Returns,Reverse Pickup Enquiry,,11c27be1-d119-4ed2-ad19-091bd9872dd4,03/08/2023 10:18,22/08/2023 12:20,22/08/2023 12:36,22-Aug-23,VARANASI,Home,299,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,2
18b09f0b-4f67-4e63-a0f3-022910acc348,Inbound,Returns,Reverse Pickup Enquiry,,2e71e467-3815-4aad-aa26-34fc7dd9026c,,22/08/2023 11:51,22/08/2023 12:02,22-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
8892e2e4-07b7-40e1-bd17-5c9148d8f490,Inbound,Order Related,Installation/demo,,cb5ea9c7-4395-4cce-9955-40db6b3203a5,,22/08/2023 20:10,22/08/2023 20:17,22-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ae616e1c-3d5d-463e-9d57-d2b37e7cfaa5,Inbound,Returns,Reverse Pickup Enquiry,Good ,f78db50c-20c0-41df-8088-1968a0b0fae0,,22/08/2023 21:30,22/08/2023 21:31,22-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
f81a2e5f-1069-42f5-9467-70db0b932ef4,Inbound,Order Related,Priority delivery,,70a794fb-a515-49a5-89b7-af519223ef9b,19/08/2023 17:59,22/08/2023 17:21,22/08/2023 17:21,22-Aug-23,DARBHANGA,LifeStyle,399,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
70b08714-d39e-4de5-a69c-d175eea1a891,Inbound,Payments related,Online Payment Issues,Very Happy ,1273ec6a-6bb8-432d-8254-03e7d2bd6d00,,22/08/2023 07:59,22/08/2023 08:01,22-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8c218cc9-e3b2-4633-86b7-7b5f2aaf0251,Outcall,Refund Related,Refund Enquiry,,e6d45f3d-7ed3-4b0f-bcb5-9e452b3c7208,,22/08/2023 15:11,22/08/2023 15:13,22-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
1a3d3a43-054b-4912-ba6f-872d9e00f0c3,Inbound,Order Related,Order status enquiry,,a5c2e8c4-b5c9-4569-844f-186dc3fc20fc,,22/08/2023 16:27,22/08/2023 18:44,22-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e6556016-68f4-4d3e-81d9-c07eb91dbbfa,Inbound,Shopzilla Related,General Enquiry,,9778f3b1-6e9d-4494-b87f-964f6e7008bf,,22/08/2023 09:24,22/08/2023 09:35,22-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
7aa7f947-d9fb-4829-bb34-0fb6d75f0332,Inbound,Order Related,Delayed,,7d66780c-2b7d-4ed0-bba0-d0f70ac5634e,12/08/2023 08:10,22/08/2023 15:16,22/08/2023 15:17,22-Aug-23,BADGAM,Electronics,1579,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
e78186b5-b3fe-440d-86ca-b2da6d3773d1,Outcall,Returns,Reverse Pickup Enquiry,,21cadc1d-933d-4406-9a67-f02c349afe33,,21/08/2023 14:49,22/08/2023 10:56,22-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
b7957c1f-6f86-41da-bda6-845b7f1cf611,Outcall,Product Queries,Product Specific Information,,adb18323-eaed-4d6b-a0bb-2e2a984861f0,,22/08/2023 08:13,22/08/2023 08:15,22-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
465b0fb0-99c0-4bbc-87d0-4bb73c281337,Inbound,Order Related,Order status enquiry,Please provide customer support number direct on screen. ,223a7da1-2ec1-4d03-99eb-c9bbbc3a25d1,,22/08/2023 20:56,22/08/2023 20:57,22-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
9e7bb01a-df3b-401d-8d25-197ed437e5cb,Inbound,Returns,Reverse Pickup Enquiry,Voice quality increase,472e95a3-4184-456e-b007-55cf07a98cda,,22/08/2023 16:24,22/08/2023 16:26,22-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c382055a-079b-4fbc-9390-c0e8310219d9,Inbound,Returns,Service Centres Related,,b6442232-6e68-4c31-8eda-7d4d4de6a8cc,,22/08/2023 17:33,22/08/2023 18:22,22-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
67f2636b-055f-4ae5-a360-c3f35c09205c,Inbound,Order Related,Installation/demo,,8a5efa9b-01b6-4c91-844e-2c8e36611868,,22/08/2023 12:48,22/08/2023 13:03,22-Aug-23,,,,,Edward Dalton,Wyatt Kim,Michael Lee,31-60,Afternoon,5
c629cb55-3c2b-448c-8598-96eeb0f30f13,Outcall,Payments related,Wallet related,Executive failed to answer my 2-3 pointed question as he was interested to justify his own words again and again,6fd581a7-8b35-4efa-842d-6a4bcedcd01f,,22/08/2023 18:23,22/08/2023 18:26,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
67792991-fd16-465f-bbdc-3189a0f16395,Inbound,Returns,Reverse Pickup Enquiry,,c850649e-3fbd-424d-84ee-2560fd64823d,,22/08/2023 19:42,22/08/2023 20:16,22-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
3c6859a8-3301-4964-9403-423587f7db9c,Outcall,Returns,Missing,Very good ,ced3ddd6-daef-45f4-8369-fbfad4cfa4af,,22/08/2023 12:17,22/08/2023 13:40,22-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4a7fec30-68f5-4891-b934-6a666e00930e,Inbound,Product Queries,Product Specific Information,,5d372978-dca3-48e9-a383-9718b5c1709d,,22/08/2023 13:51,22/08/2023 14:02,22-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
56479590-9d3f-4fd3-a822-445e23283411,Inbound,Order Related,Invoice request,,c791a80e-be0c-4c9d-b634-b66320fa94c5,,22/08/2023 18:29,22/08/2023 18:31,22-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
57401263-e09f-4644-99a5-573f028d5dca,Inbound,Returns,Reverse Pickup Enquiry,,cc9ce788-0371-4cde-90a0-ca4775d668bf,,22/08/2023 18:41,22/08/2023 20:16,22-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
a52725ba-3db4-46f1-bd70-fa9aac056608,Outcall,Order Related,Delayed,,aa910335-e80b-42de-b718-0b8d8d98e746,,22/08/2023 11:41,22/08/2023 11:47,22-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
14844734-1aeb-4885-b5b2-dd0395d29c44,Outcall,Order Related,Installation/demo,,0d4e04f8-a81a-4d18-ba26-c580b0078a55,,22/08/2023 19:01,22/08/2023 19:03,22-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
4663d1ca-7518-4b5d-9a0e-34e828a42dbc,Outcall,Order Related,Order status enquiry,Support karne   sar,f7f63a83-0f95-432d-a2ce-31ae8ad78801,,22/08/2023 15:26,22/08/2023 15:28,22-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f0245eac-6baf-4105-bb3a-07e7bb5aa4b6,Inbound,Returns,Missing,Excellent support,ca35ce05-3e56-4241-b1bf-2a5eab07983e,,22/08/2023 07:05,22/08/2023 07:07,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a4d413c9-ca25-4c99-a5ae-160b2eaab3a1,Inbound,Returns,Missing,Every  thing appeared nice and good.,13f51c7e-bc0a-4e02-9516-4527c00df16e,,22/08/2023 09:43,22/08/2023 09:44,22-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a185a063-66e8-45e9-a370-2c9dea8f2099,Inbound,Order Related,Invoice request,,946dfe90-a008-47f4-9f05-16700ae0a189,,22/08/2023 09:52,22/08/2023 09:54,22-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
bead57f9-a343-4a8d-ae2b-1054b3e94861,Outcall,Cancellation,Not Needed,Very good ,c439dc8b-466f-4ddf-b2f7-23453e094d57,,22/08/2023 14:42,22/08/2023 14:46,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9cfe49be-98f6-45e5-bec5-37146ba9c320,Inbound,Order Related,Installation/demo,I was told that I would get an SMS regarding customer care no of aqua fresh company but didn\u2019t receive anything ,beaede52-d7b9-458e-8e5d-eafbabbf7064,,22/08/2023 19:21,22/08/2023 21:42,22-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
10ef5901-3d40-4935-b349-03664294bb4c,Inbound,Order Related,Delayed,,cbe02527-74a2-4807-a6b8-4c7d1cec3561,01/08/2023 21:17,22/08/2023 18:00,22/08/2023 18:06,22-Aug-23,BOMDILA,LifeStyle,820,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
fa4636e8-cd01-45d4-bd5c-de30b9452a86,Inbound,Returns,Reverse Pickup Enquiry,Please my rifund ,452bb416-0b05-47f5-b293-39b2e4d2c50f,,22/08/2023 19:03,22/08/2023 19:12,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
df6fa6aa-a633-4293-ad10-4cff34ef52dc,Inbound,Shopzilla Related,Shopzila Premium Related,,af6d2803-b8ff-4483-b945-ecc4dd7a0ee3,,22/08/2023 09:03,22/08/2023 09:07,22-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
38211dfb-4c73-47ba-a104-cbc3b16251b1,Inbound,Order Related,Installation/demo,,ab75f5a9-d205-4b0c-a547-96a05f86f366,,22/08/2023 16:51,22/08/2023 16:52,22-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
5a900d57-bcdb-4a7e-a118-71d8e10782ff,Outcall,Order Related,Order status enquiry,,e3894a9d-d908-43bf-869f-792f3b0378e4,,22/08/2023 18:06,22/08/2023 18:07,22-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
0bf4f913-5902-4b03-a454-18debd18e7af,Inbound,Order Related,Delayed,,73298ae4-d6d8-402b-94d9-c21b49900297,17/08/2023 12:48,22/08/2023 13:44,22/08/2023 13:44,22-Aug-23,CHENNAI,Books & General merchandise,525,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
67b630a1-3449-4857-b345-fdff1bd1c554,Inbound,Returns,Reverse Pickup Enquiry,,e2e128cf-740a-460d-a23e-334938430069,,22/08/2023 12:00,22/08/2023 12:00,22-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
bc2cc09f-cba2-42a9-a294-7c272d4e93bd,Inbound,Order Related,Order status enquiry,,0be6140a-22c6-48cb-9377-8f34c41b0b80,,22/08/2023 12:21,22/08/2023 12:23,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
09e00680-b240-4069-a6d1-b3561cf6b27c,Inbound,Order Related,Priority delivery,,f4d7bb4e-c007-4765-aa43-1d484379aadb,17/08/2023 15:01,22/08/2023 17:28,22/08/2023 18:49,22-Aug-23,PALAMU,Home Appliences,12490,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
8a7db84a-bbb4-48bb-ba31-f66f1baccb55,Outcall,Returns,Missing,Good,6464e361-a92f-4653-b1c9-2832edfde4d3,,22/08/2023 11:36,22/08/2023 11:39,22-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
ec2861a1-3c01-48c6-8862-e7c83fcd3a8d,Outcall,Order Related,Order status enquiry,,f7201710-dcaf-414f-8bb7-00b861579b1e,,22/08/2023 19:30,22/08/2023 19:43,22-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2da3b633-aa78-4078-a3ac-4e700959e27b,Inbound,Returns,Reverse Pickup Enquiry,,16676455-d241-47bf-a07a-dfc485926784,,22/08/2023 10:04,22/08/2023 10:08,22-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
e3b32614-29ab-4800-a3d2-f745bb667262,Inbound,Returns,Return request,,a88e0786-1cd5-402f-829e-13cf60f556ce,,20/08/2023 20:00,22/08/2023 00:02,22-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
55f38fe4-f01d-42ac-a58d-ff44c5014bcc,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,4824e4d1-ea13-4d8e-a08e-83dfbf97a963,,22/08/2023 13:42,22/08/2023 13:48,22-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
c9180d7f-a14e-4dab-b728-f05181a323f8,Outcall,Returns,Reverse Pickup Enquiry,,d141a4d6-2f08-4c8e-8764-1385e8cae344,,22/08/2023 17:05,22/08/2023 17:15,22-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,3
11456ed3-9cac-4f10-bf1c-bce493aab72c,Email,Order Related,Delayed,,efda1458-9c0e-4af9-9b19-c3dc94f12f0f,,21/08/2023 23:39,22/08/2023 10:36,22-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
344cc070-fb49-4fdf-ba97-3b1c53e732b8,Outcall,Refund Related,Refund Related Issues,,6bf21cc3-40ef-4d9d-8d25-c0c15d6c6f32,,21/08/2023 23:52,22/08/2023 00:00,22-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
02211775-1005-4399-9048-472cd628cae8,Inbound,Shopzilla Related,Shopzilla Rewards,,d82915f5-a562-4589-b2d8-8898bb2722da,,22/08/2023 10:58,22/08/2023 11:00,22-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
89b6a720-8292-4e2c-ad18-04de3316c984,Inbound,Refund Related,Refund Enquiry,All good,c4093e6a-0c0d-49bf-b6f8-f47e3656e799,,22/08/2023 20:44,22/08/2023 22:44,22-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
f93b13e9-48c6-490c-a8d0-80e37c252082,Outcall,Returns,Reverse Pickup Enquiry,,660d5ebb-9d67-48b5-aaed-7580c75f0ece,11/08/2023 20:12,22/08/2023 21:45,22/08/2023 21:49,22-Aug-23,SITAMARHI,LifeStyle,1949,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
68bf5183-7eac-43e8-9e6b-10fc796ecbe6,Inbound,Returns,Reverse Pickup Enquiry,,f093d6ed-4cb2-43cd-812b-9a096a3fb367,,22/08/2023 12:06,22/08/2023 12:07,22-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
b426e4aa-a50c-4bf1-a9ea-021ae372b94e,Inbound,Returns,Return request,,857e0470-40ad-4fc4-b8ea-1fe657bfbaa4,,22/08/2023 13:55,22/08/2023 13:58,22-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
1d82959e-3db6-4de1-b4c7-7732f07d7bad,Outcall,Product Queries,Product Specific Information,,1df362ee-d4d6-4a66-8c00-b9cc34c706b6,,22/08/2023 17:49,22/08/2023 19:39,22-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
066c780b-1d2e-4907-9367-b6e584eec530,Email,Order Related,Delayed,12 din ho gaye ab   product pickup   dusra   itna pareshan mujhe Kiya hua hai bahut   ???-??? mein call bhi   raha hun,aebb91d7-755a-41f5-8684-87832820dc77,,22/08/2023 11:04,22/08/2023 11:06,22-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c5e8fd9f-3467-4872-9811-ec8e0d5e41de,Inbound,Order Related,Delayed,???? ??? ,6ff23696-cb92-44b1-aa8a-396b87d060bc,,22/08/2023 09:32,22/08/2023 09:33,22-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
904e904c-70be-4776-a5cd-dace23f95e90,Inbound,Returns,Reverse Pickup Enquiry,,76f80aa3-2782-428a-8689-10093022e484,,22/08/2023 14:03,22/08/2023 14:10,22-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
634645a7-8936-4808-9be2-d4dae7acb344,Inbound,Returns,Reverse Pickup Enquiry,,40daadce-4c54-4440-b192-51af5adbb3f6,,22/08/2023 22:37,22/08/2023 22:40,22-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
fa3beeb3-f93f-4e3b-8143-53f857a1e9b7,Inbound,Cancellation,Not Needed,,ae65bd57-15ec-4a80-ab46-fb92d61970c5,,22/08/2023 18:02,22/08/2023 18:08,22-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1be143d3-80db-4c70-bc6d-6c6938099905,Outcall,Shopzilla Related,General Enquiry,No need Thanku,bce7ac01-a9ec-46c3-9eab-f1cd231190f6,,22/08/2023 21:36,22/08/2023 21:38,22-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
d3cabae6-f0d5-4968-9f82-8dc6e708efec,Inbound,Order Related,Delayed,,31bec8d5-37f4-47ec-825e-7d8f099fb005,06/08/2023 16:14,19/08/2023 10:49,22/08/2023 06:58,22-Aug-23,HYDERABAD,LifeStyle,264,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4a3e84e4-6dc9-417c-95b5-45f11a1a4833,Email,Returns,Wrong,,ab04be14-6643-4ef1-82bb-0e9ced5a2e9c,,22/08/2023 20:48,22/08/2023 22:41,22-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
290492b2-6c20-448c-9bde-1032b8783242,Inbound,Returns,Return request,Nice Behaviour ,428f264a-0f60-40ed-8546-f13563c557f5,,22/08/2023 22:05,22/08/2023 22:13,22-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ce74060f-798d-430d-b7eb-291db44a4b94,Outcall,Returns,Wrong,,f000a271-5058-4ead-80bb-a203f2d7823f,,22/08/2023 08:40,22/08/2023 08:48,22-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
fed7d422-6563-4e7f-9bd1-7efbe62419c7,Inbound,Returns,Return request,,41722244-eb8e-4d58-b31a-be84000b06fa,,22/08/2023 08:41,22/08/2023 08:45,22-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
511a5c90-c58e-482f-89e6-f6b917cc4501,Inbound,Order Related,Order status enquiry,,4784211e-533c-46da-992d-caf698465a8a,,22/08/2023 13:56,22/08/2023 15:03,22-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e604ea45-36ee-4bb3-8bbe-4a5f4eb412d1,Outcall,Shopzilla Related,General Enquiry,,c5afcf19-0667-4062-8889-0f624b3b8446,,22/08/2023 09:59,22/08/2023 10:02,22-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
20ecd7d3-bff3-4906-941b-a3d16d32753b,Outcall,Order Related,Invoice request,,59267fd3-6bfa-49ff-8ed1-16e06aeec77d,,22/08/2023 14:30,22/08/2023 14:51,22-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
68d77516-acbf-4322-b817-16f4f7e59bf2,Email,Order Related,Installation/demo,Thank you for helping me ,1cc2abe8-f0f7-4efc-8781-2b73625657d0,,22/08/2023 15:49,22/08/2023 15:51,22-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
15385c08-48cd-494a-8ce0-6976874e1ed1,Outcall,Returns,Return request,,a9399079-6845-4e0a-bd41-b228eb0a4d90,,22/08/2023 19:55,22/08/2023 20:25,22-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
03f9274d-04dd-40c7-b96b-2813385dbdb1,Inbound,Shopzilla Related,General Enquiry,,75a1e9c9-b544-4869-96d6-dbfbb109d4de,,22/08/2023 19:56,22/08/2023 19:58,22-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
37b17c7e-1992-4d81-9a96-3249f0bf78e7,Inbound,Returns,Reverse Pickup Enquiry,,1c2e6df5-da4b-43f6-805b-5b310223b7e6,,21/08/2023 14:22,22/08/2023 09:06,22-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e7308482-340d-4fc8-a0af-676febb752dc,Inbound,Cancellation,Not Needed,,67a92d9d-69ca-4d18-acc0-c64e6d0ad5ac,,21/08/2023 22:08,22/08/2023 08:19,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
8330438a-dd3a-4a40-9a6f-c332dc7b67c8,Inbound,Order Related,Customer Requested Modifications,,527da8cf-a30e-4917-a4c1-db85ce3435bf,,22/08/2023 10:21,22/08/2023 10:33,22-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
49499e35-8cd7-437f-af26-32e25ed1a1aa,Email,Order Related,Installation/demo,,b2192eae-c4f0-407a-874c-0c041e82230d,,22/08/2023 12:46,22/08/2023 16:47,22-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
13b4b75f-19e0-4233-b932-bf7fc734d53e,Inbound,Returns,Reverse Pickup Enquiry,,60ee2608-aacb-40fa-b61c-16a5b978f360,05/08/2023 20:14,22/08/2023 13:40,22/08/2023 13:41,22-Aug-23,BHANDER,LifeStyle,1999,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,1
809c9be6-9640-44e3-aedb-32adabac1b4c,Inbound,Returns,Reverse Pickup Enquiry,Poor quality products should be change,30205796-620a-4234-be94-3c17dc9cfbac,,22/08/2023 13:03,22/08/2023 13:07,22-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
bba12720-1e48-4721-84de-f22130d117cf,Inbound,Product Queries,Product Specific Information,,f046b0fb-4f63-4cec-9294-1247236e832d,,22/08/2023 19:31,22/08/2023 19:37,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6fb78843-0cf5-4763-8a66-e941591fc8c0,Inbound,Order Related,Delayed,Very good,9565371a-27ee-4b93-b5a6-ffd0f79b0740,,22/08/2023 19:36,22/08/2023 20:03,22-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
6c2316f9-96fe-4450-b80d-10b2e2fbab92,Inbound,Order Related,Delayed,Your coustomer care is doing nothing for the solution of coustomer other than bailing and cutting the calls .iI haven't received a product marked delivered by 25 July till 22 aug i am just raising complaining for it n getting now solution evn when I am a Shopzilla plus membership. I loss the faith i have in Shopzilla today . No more order to Shopzilla ,595bd472-b760-433d-8748-ee845dad574f,25/07/2023 08:08,22/08/2023 12:06,22/08/2023 12:14,22-Aug-23,GANDHINAGAR,Books & General merchandise,664,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
9950555a-8c24-499f-a632-121b61d71073,Inbound,Feedback,UnProfessional Behaviour,Very good,0180ddc6-ab4f-4a91-a28f-5000f031008b,,22/08/2023 10:43,22/08/2023 12:51,22-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
98fdd73e-a19f-493c-b748-a218888f4ec2,Inbound,Returns,Reverse Pickup Enquiry,,22cd99e5-37f4-4a45-83fe-9f6e59026a0a,,22/08/2023 11:35,22/08/2023 11:48,22-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5ed01bdb-fea7-4141-a4e0-3e3859b52844,Outcall,Order Related,Installation/demo,Good,79ef673c-a894-43ad-bdf6-98a0c0f0b2da,,22/08/2023 19:24,22/08/2023 19:28,22-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
b5df0ca1-b845-449f-8eb0-898e5321487a,Inbound,Returns,Reverse Pickup Enquiry,,2f96e3f0-c8df-461f-9d82-06c78dd9cdfd,,22/08/2023 10:44,22/08/2023 10:45,22-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,4
12d9e1f1-9bd2-43fb-8bd7-e653ae9a4235,Inbound,Shopzilla Related,General Enquiry,,392513cb-5c47-4ee9-afe0-a9fa2b1c3394,,22/08/2023 21:53,22/08/2023 21:54,22-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
e6d70ddf-5eae-4d77-8a1e-c0ec6256edf0,Outcall,Refund Related,Refund Related Issues,Good,c2e1c0a8-81f6-4703-a5fc-7118e08e6e9f,,22/08/2023 10:46,22/08/2023 10:47,22-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
38265c0f-0359-4735-8097-3821230b9e03,Inbound,Returns,Reverse Pickup Enquiry,,afae548f-f44d-4f4b-afd2-f6a1df008f21,,22/08/2023 14:11,22/08/2023 14:17,22-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
55708114-6887-4532-bfbf-3224149cd196,Outcall,Returns,Reverse Pickup Enquiry,,1596d5e2-514b-4024-811a-18bdd6480b69,,22/08/2023 19:07,22/08/2023 19:39,22-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
b5cf1420-9ed5-49a8-babc-10ab9385860c,Inbound,Returns,Exchange / Replacement,,1e00a88d-53db-4c86-a321-bcb147de6533,,22/08/2023 21:36,22/08/2023 21:53,22-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
fbd37fdf-8d75-4233-9563-5251da6fa5dc,Inbound,Refund Related,Refund Related Issues,,545cc204-de14-47a5-9c73-149d94e902b8,15/07/2023 14:56,22/08/2023 13:00,22/08/2023 18:23,22-Aug-23,KOLKATA,Home,2899,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
ce02dabe-f8b3-4ee8-b128-958a648cf61b,Outcall,Returns,Reverse Pickup Enquiry,  item jankari- gunwatta check karke hi aap item ka sel  ,f5ed8a4e-57d8-4a68-94bc-5c511e602ba4,,22/08/2023 06:46,22/08/2023 06:49,22-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
6a079dd7-712e-4811-9e1d-5a1a1a0001ec,Outcall,Returns,Reverse Pickup Enquiry,,7585a326-2de8-4bb3-9a13-763bfabc3ebe,,22/08/2023 20:27,22/08/2023 21:57,22-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
40b867f8-0367-44e3-b5bc-3d1d9c5a4390,Outcall,Returns,Return request,Mr gaurav a polite and respectful and helpful man *****,8ae9377c-c3b9-4217-b1ab-8c5219c7e9e3,,22/08/2023 08:54,22/08/2023 09:03,22-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
d3d51dd6-39d9-4d96-84c3-8fca21e6932f,Inbound,Returns,Return request,,9b8a2584-8f5c-4ef7-b7fe-b1458c1bd853,,22/08/2023 20:23,22/08/2023 20:27,22-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
ee139c9f-3139-42dc-b700-229b986afeaa,Inbound,Order Related,Delayed,,fd3c45a6-b28f-44fd-9e76-653e77f6c3de,09/08/2023 13:43,22/08/2023 12:28,22/08/2023 12:40,22-Aug-23,NAGERCOIL,Home,189,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
f7b5ef36-5831-4535-8993-88cdfc8d22bb,Inbound,Order Related,Delayed,,0e497ef1-4bda-4855-970d-38afd32fc601,,22/08/2023 10:51,22/08/2023 10:56,22-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
94fa8d44-74cd-4250-bff3-9bc158945bda,Email,Returns,Fraudulent User,Bahut achha ,933e9fc5-cc21-4c0d-93a2-d72488783f66,,22/08/2023 10:24,22/08/2023 10:35,22-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
7bedde85-1976-4af3-9c16-3a5a7a1b9ade,Inbound,Order Related,Invoice request,Pl. Items with you provide hard/soft copy of invoice bill. ,e96cadbb-74c4-46ea-b53c-e5e2c3e92ac7,,22/08/2023 11:05,22/08/2023 11:21,22-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,4
8261c98f-e428-4ce3-8da1-b4f360256415,Outcall,Returns,Reverse Pickup Enquiry,,3877ee44-f5d2-4a92-865b-0441ccfef599,,21/08/2023 23:34,22/08/2023 15:54,22-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
c74ff865-3c86-43a0-bf40-2efd32f7444e,Inbound,Shopzilla Related,General Enquiry,,28ba044b-e44a-4f80-b09f-443747ea7b7d,,22/08/2023 08:19,22/08/2023 08:25,22-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
07da9d80-2536-4260-ade9-ffd3720618e1,Outcall,Returns,Self-Help,,e07834ee-ebfc-40d1-a0b2-a5292deccfd5,,22/08/2023 12:02,22/08/2023 12:06,22-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
52eecd46-d3b7-4440-965e-472e3279744e,Inbound,Returns,Service Center - Service Denial,Nice,215af578-ab6c-4a9b-adf5-f6d7bdf61e64,,22/08/2023 13:10,22/08/2023 13:29,22-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
c8e92b3f-b402-4f4c-8576-231d9d0552ba,Inbound,Returns,Return request,,63550569-f16d-4b35-94ca-4202148aed9c,,22/08/2023 16:34,22/08/2023 16:35,22-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
74a3c414-5684-4175-89ac-5b64f8e3e429,Inbound,Returns,Fraudulent User,Best ,27d2f2a9-8e39-42fd-8980-582c48382a75,,22/08/2023 12:17,22/08/2023 12:18,22-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
d584f6f5-45de-4099-9667-6e921b084862,Outcall,Returns,Reverse Pickup Enquiry,,8cb0a8f5-1419-4a62-84cb-cd78a4447c4a,,22/08/2023 08:06,22/08/2023 08:15,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
29fe691d-d2a4-47eb-9319-ce26c0b133ea,Inbound,Order Related,Seller Cancelled Order,,3b7859a9-4868-4175-b062-420d36dd2f60,,22/08/2023 11:00,22/08/2023 11:14,22-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
a11bd6d5-9551-4ee5-884f-cd52367d1230,Inbound,Returns,Reverse Pickup Enquiry,Thanks for inquiry,d519c9e3-34be-477e-8780-6e4190366551,,22/08/2023 18:32,22/08/2023 18:34,22-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7b04080e-187d-40a9-959c-6e621b29b809,Outcall,Order Related,Delayed,,af7f678f-9c0d-405e-948b-5d8f44849554,15/08/2023 14:50,22/08/2023 19:20,22/08/2023 19:28,22-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,659,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
421bf43f-994e-4296-a0ae-d465965d190d,Outcall,Order Related,Delayed,,008442ef-1da1-4b91-9afd-1a8d5ca7b7c1,,22/08/2023 15:45,22/08/2023 15:46,22-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
98d7e383-91a2-4846-beb4-2a2ee15c8d52,Inbound,Returns,Reverse Pickup Enquiry,,1c56f8e1-ba84-413f-b996-498479202fcf,,22/08/2023 15:47,22/08/2023 20:11,22-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
8d544627-5600-4743-9350-ddecc322564e,Outcall,Order Related,Order status enquiry,Call disconnected and never came back,7de9225e-bc9a-4925-9afd-6f09f22e5aa7,,22/08/2023 19:18,22/08/2023 23:55,22-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
030f99c5-c628-4275-836d-fdd78670247a,Email,Order Related,Delayed,Worst service provided by Shopzilla customer care...small issue that not able to solve in 4-5 days...this is awful...,c6ca7e4b-756e-4018-b0ed-e9dedf4f8a6f,11/07/2023 06:34,21/08/2023 20:24,22/08/2023 07:57,22-Aug-23,RAMGARH,Home,424,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,1
3d488135-93ac-4dbf-861c-47bfa11ebdda,Inbound,Returns,Reverse Pickup Enquiry,,37f89637-2bf4-4225-bc63-f06facedbbb4,,22/08/2023 09:58,22/08/2023 10:00,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
60bb2a9f-1a36-4e6c-9b40-62f480421d44,Inbound,Order Related,Installation/demo,??,668bc4df-d1e2-4d5a-b229-0d2d41bc07da,,22/08/2023 09:42,22/08/2023 09:52,22-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
73d42bf0-1e51-48dd-a300-cc282b086375,Inbound,Returns,Exchange / Replacement,Good ,f593063f-7279-4db0-87fa-a4917e2fdc41,,22/08/2023 20:05,22/08/2023 20:18,22-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
7a76831c-bfff-4516-a74e-e7b7649561a7,Inbound,Cancellation,Not Needed,,682c01cd-8bff-40cc-9996-e4dc4744fca1,,22/08/2023 10:38,22/08/2023 13:04,22-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
9ecdf3b0-f867-4750-bd7b-b4816ec12d03,Outcall,Returns,Reverse Pickup Enquiry,They are were helpful to us,16521b0d-97a7-432e-adb2-d0c9dc1dfa50,,22/08/2023 12:36,22/08/2023 12:40,22-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
81d5ba31-6f5a-43d4-a8be-c747eb825273,Inbound,Order Related,Order status enquiry,,e60a4c21-756b-46c2-9d96-89ba782f6e5b,,22/08/2023 17:56,22/08/2023 18:11,22-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
eb4eaf07-a7c2-49a3-9ce9-f24405f2105d,Inbound,Returns,Reverse Pickup Enquiry,,43a0ec10-f5f4-404e-8697-0d55c60b2232,09/08/2023 16:00,22/08/2023 09:51,22/08/2023 09:54,22-Aug-23,JAGDALPUR,Mobile,29999,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
9ccb34fd-c2a7-4484-a3a4-b5cda60e0765,Inbound,Returns,Reverse Pickup Enquiry,,1d2b6992-c349-40d3-a13d-bf036a6dbfad,,22/08/2023 09:41,22/08/2023 09:45,22-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
5fd0ccc9-d544-4de4-87d4-41741d31eafb,Inbound,Order Related,Order status enquiry,Thank you.. still the issue persists.. anyways.,0efca47a-467a-415d-83a4-1d4a2c43382d,,22/08/2023 19:11,22/08/2023 19:28,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
fb75eabf-75f2-4397-909c-d00f5fc31fd0,Inbound,Order Related,Order status enquiry,,fe1b82d3-89e1-4a81-9b85-67a0dfd2beed,,22/08/2023 12:41,22/08/2023 12:51,22-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2884969d-d4e0-4527-af71-a5359b7c5aa9,Outcall,Returns,Wrong,  aacha se bat kri bhaiya ne meri problem bhi solve krdi hai bht bht thnaxx,0b0d06b9-5b7b-4074-9590-8c2cc7d7fbac,09/08/2023 12:03,22/08/2023 09:50,22/08/2023 09:53,22-Aug-23,SHAHJAHANPUR,LifeStyle,1583,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
1e8cd201-e9b0-4952-a683-400170762444,Email,Order Related,Delayed,,f202c967-1ffc-46a5-a57d-4c158412ff25,16/08/2023 13:21,22/08/2023 12:51,22/08/2023 12:57,22-Aug-23,MADHEPURA,Mobile,12499,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
448a7767-637d-4c96-af01-11dad7a74f8a,Inbound,Cancellation,Not Needed,,093a1c7a-0c40-40ac-a5d7-dcb90ec31fc2,,22/08/2023 19:05,22/08/2023 19:08,22-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
16a7b7ac-5305-4fb8-9f83-73e7e46e9b04,Outcall,Returns,Return request,Best but make your delevery fast and secure,33d22631-0c4a-4930-8fd4-82ded71a5ad6,,22/08/2023 14:58,22/08/2023 15:15,22-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
5347f9dd-63c5-4168-8ce7-42c0d0f1cb78,Inbound,Returns,Fraudulent User,O,ba14bdc5-d258-418f-be93-799c01912d68,,22/08/2023 16:32,22/08/2023 20:18,22-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
d6eb6857-9be2-4532-be21-17359de943b8,Inbound,Returns,Reverse Pickup Enquiry,Thank u so much,7d5041f9-8374-4a7b-a68a-68ba6eb3c263,,22/08/2023 23:17,22/08/2023 23:18,22-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
73cac58b-e0fc-4992-82bf-8de6af2b13f0,Inbound,Returns,Reverse Pickup Enquiry,,61fc5cb2-81b8-4ee9-8758-588fd43d1580,,21/08/2023 14:09,22/08/2023 13:41,22-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,1
10db68c0-cf84-4069-b4be-3385ad8a6fd5,Inbound,Shopzilla Related,Signup Issues,,9241eacf-a411-4371-88d9-7e0a78673642,,22/08/2023 22:18,22/08/2023 22:26,22-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
077c3417-6eae-45f7-bf5c-aaabdf03430d,Outcall,Returns,Reverse Pickup Enquiry,,fb7e0725-ac7d-42d5-addc-da486ce54d5e,,22/08/2023 16:07,22/08/2023 16:09,22-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bc7e14b6-dc50-4f8c-bd48-108e53822e08,Outcall,Returns,Service Centres Related,,07e3a355-a24a-48c1-9b43-bee60cd3fef9,,22/08/2023 10:18,22/08/2023 10:21,22-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
483eb519-d83b-406a-b419-cabdd925d6da,Inbound,Order Related,Customer Requested Modifications,Nothing,4ca83e05-135e-46f6-9b29-25757de56177,,22/08/2023 11:52,22/08/2023 11:52,22-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,4
d5415ebb-b982-43ed-82e7-3e12731c4a9b,Inbound,Cancellation,Not Needed,Nice,800f619c-2432-4923-b1f1-5b5dcfe7c1f7,,22/08/2023 14:09,22/08/2023 15:06,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
48d35283-1c44-45f9-9e3a-0007a2477c2a,Inbound,Order Related,Installation/demo,Smart watch replace,4439b5a6-af50-4a97-b981-d23364d6960a,,22/08/2023 11:44,22/08/2023 11:51,22-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
ccaeaa03-cae0-4e61-9c22-e8c2f24e1799,Outcall,Returns,Service Centres Related,,c230716c-d4ee-4ea7-9ff0-5a609abfcbc2,,22/08/2023 14:34,22/08/2023 16:09,22-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
78576b3c-88e6-4428-acc0-1bf7aa9167be,Inbound,Order Related,Seller Cancelled Order,Nice talking ,9dc5e3ef-a942-4356-8ed9-646e0c4ec4f1,,22/08/2023 14:35,22/08/2023 15:09,22-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
5dd047d9-27b6-4229-9b58-cfd4c1fd6db4,Outcall,Order Related,General Enquiry,Sorry for the wrong name.,8943d03a-7adb-489b-98ed-7508d9b70c9c,,22/08/2023 17:41,22/08/2023 17:44,22-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
81970550-838f-4d99-b415-713c3323e9f6,Outcall,Product Queries,Product Specific Information,,14265a98-0efc-45d5-82f1-e9b39b2e3176,,22/08/2023 18:50,22/08/2023 19:29,22-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
0ff7d06b-6ebc-4a12-8b9e-71fba1ee9f5d,Outcall,Returns,Return request,Very good ,c1d05c41-6b45-44b3-a85b-b8a1a767ee59,,22/08/2023 19:29,22/08/2023 19:32,22-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
8e0bacc5-88d6-4b0b-93b9-7f8cd0b2195c,Outcall,Returns,Fraudulent User,,4e5e08f6-0b94-408b-b533-ca5ad2967e32,,22/08/2023 22:30,22/08/2023 22:35,22-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
47b1b390-e5fb-406a-ad7e-d898b9d5d6a0,Inbound,Returns,Reverse Pickup Enquiry,,c4f8eb22-4b0c-4202-a30c-beb771144d53,14/07/2023 10:46,21/08/2023 21:15,22/08/2023 11:56,22-Aug-23,LALGANJ,LifeStyle,1061,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
fde3f346-1a19-4577-818a-a6f3c91f92d8,Inbound,Returns,Reverse Pickup Enquiry,,7cce93ac-2030-4c0a-9284-f21a57c724f4,,22/08/2023 06:04,22/08/2023 06:05,22-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,1
4736bcdc-7ac5-4fca-8f25-05e5d3b67b1e,Email,Refund Related,Refund Enquiry,,7a544055-f565-48fc-baf9-aa2ccc76ad25,,22/08/2023 12:01,22/08/2023 12:07,22-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
3cdb25e2-9da5-47ee-8c68-8f2d4033e1bc,Inbound,Refund Related,Refund Enquiry,Just refund my money. Thank you Shopzilla.,a7d2bc46-a5c3-492f-a119-7fa4eea7b81f,,22/08/2023 14:06,22/08/2023 14:11,22-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9dc12b72-5fcd-40dc-98e3-667b18af8c93,Outcall,Returns,Reverse Pickup Enquiry,Thank you,47fcdfe6-7abc-4d9e-a1e4-6b8be2b4df95,,22/08/2023 19:03,22/08/2023 19:12,22-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
7362c15f-e329-4774-9bb9-f723934adb4c,Inbound,Returns,Reverse Pickup Enquiry,,0ceb48ef-30fa-49f4-ac13-d8a296c8d011,,22/08/2023 00:13,22/08/2023 00:17,22-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
0452e00e-61a8-4cb2-8b34-9a12453e954b,Outcall,Returns,Missing,World's most Pathetic Customer Care ,d6ed679e-4750-4987-9fbd-fc5cf9282ca9,,22/08/2023 09:55,22/08/2023 09:56,22-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c616ae0c-daec-40a0-951b-67cbef2fc74a,Inbound,Returns,Reverse Pickup Enquiry,Not good...my problem is not solved ,8f306398-4773-46da-b2c9-1b819053a698,,22/08/2023 21:23,22/08/2023 22:02,22-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
208ace05-3efc-4bd2-b32a-b4fe64a584db,Outcall,Returns,Return request,,0992523a-371b-444d-bda6-d23fc689cbd4,,22/08/2023 18:48,22/08/2023 18:56,22-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
b81eee00-7eb7-4df4-9a27-b4e6134abe6e,Inbound,Payments related,Online Payment Issues,,63cbac64-3ee6-4e9e-90cd-f79753e6eeb2,,22/08/2023 20:54,22/08/2023 21:00,22-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
7f5c5341-83cc-492a-b24c-46648a6108b3,Inbound,Order Related,Order status enquiry,,76f99503-f95c-4321-8b94-bf91fc65cd75,31/07/2023 16:17,22/08/2023 15:04,22/08/2023 15:08,22-Aug-23,GUNA,Electronics,1040,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
86741602-60c5-46a8-a918-d9bba72a87c1,Outcall,Order Related,Order status enquiry,Very good ,6c3e6760-1235-4173-81d8-9c540984c5a8,,22/08/2023 12:23,22/08/2023 12:24,22-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
f49108fb-658d-4273-a207-5f1dd6671175,Inbound,Returns,Missing,,2666b8e5-1bb0-449a-83c5-22410c4569b3,,22/08/2023 14:17,22/08/2023 14:38,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
c03b921d-ae48-4811-abb8-333e1999cd25,Inbound,Returns,Fraudulent User,,a7f2371a-55af-4fac-9df4-e3625288f8ac,,22/08/2023 20:02,22/08/2023 20:05,22-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b0df2cdd-4caf-467b-9d9f-23b9ebc5cf79,Inbound,Order Related,Unable to track,,4b406a5d-f641-44f3-98e0-6e5c5569a5e5,,22/08/2023 08:50,22/08/2023 14:59,22-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
8a87d48a-7cf8-43f5-bce5-3656fedb4307,Inbound,Product Queries,Product Specific Information,Thanks,cd17e238-b545-4ecd-9b04-f6a707470c02,,21/08/2023 11:40,22/08/2023 07:48,22-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
7dd0a99c-995f-49bb-a239-06835602a9cc,Outcall,Returns,Reverse Pickup Enquiry,,3554f641-9127-4331-9e47-bdf541bccc4d,,22/08/2023 12:50,22/08/2023 12:52,22-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
e1281762-bbc5-425f-a145-cfe88d2f0cf1,Outcall,Order Related,Order Verification,,0d819f2a-0634-479e-81d1-07295471c2cc,,22/08/2023 14:28,22/08/2023 14:30,22-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
17363488-bab7-4281-8768-1210c4c71ad2,Outcall,Order Related,Order status enquiry,,29febf2b-745c-4923-99d5-f7ce4401c4f7,30/07/2023 20:58,22/08/2023 16:54,22/08/2023 18:41,22-Aug-23,CHANDRAPUR,Home Appliences,292,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
6bd81317-97ba-4f10-81a7-d50018c6f44d,Outcall,Feedback,UnProfessional Behaviour,Great Person ,deb3e3be-fbc8-4d51-b832-2248f519e666,,22/08/2023 13:23,22/08/2023 13:24,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ea4a49c1-d882-4c91-b614-d395c5b4b807,Outcall,Returns,Reverse Pickup Enquiry,,826f3212-2a3d-41bf-a11c-621af12886d7,,22/08/2023 16:41,22/08/2023 17:21,22-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
38d4a967-8917-45f2-a91e-804dec19a10f,Inbound,Cancellation,Not Needed,Good ,3f4cb665-5919-4d83-b841-ac17329bcac3,,22/08/2023 14:26,22/08/2023 14:44,22-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,4
94d655de-e896-465f-9ac0-92e7c9f25cc4,Email,Order Related,Delayed,,f42a91be-fe5b-4077-b084-2da4dff2f0e9,,22/08/2023 15:39,22/08/2023 15:42,22-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
fed684b1-e329-4163-837a-5a4894e3122f,Email,Refund Related,Refund Related Issues,,dbc7f748-cd13-42ce-aa28-6053af63924a,17/07/2023 07:53,22/08/2023 12:51,22/08/2023 15:52,22-Aug-23,VARANASI,Books & General merchandise,241,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
73cdfe8d-c74b-496a-8074-a7997fe5cefa,Inbound,Order Related,Delayed,Good excelent ,f6a8345b-8459-412f-8e99-ec06986ce201,17/08/2023 11:38,22/08/2023 12:32,22/08/2023 13:45,22-Aug-23,MUMBAI,Electronics,999,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,4
be16d84d-3dda-45fe-9c37-048157e5914e,Inbound,Returns,Return request,,2851a5bb-c560-4846-af5b-9f8fb0292124,15/08/2023 11:41,22/08/2023 14:19,22/08/2023 14:27,22-Aug-23,COIMBATORE,Books & General merchandise,315,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
ddb933e3-1fab-4872-b39e-1394190a3b87,Inbound,Returns,Reverse Pickup Enquiry,,2b03ec0d-a2ed-4668-a50c-a764dccc65d6,,22/08/2023 09:26,22/08/2023 11:15,22-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
fb1d8804-4836-4a3f-b015-1627edc7222d,Email,Returns,Wrong,,54804049-5461-4f06-a70c-eb68c8394de9,,22/08/2023 07:39,22/08/2023 07:41,22-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
1f0f363d-0dae-4b9f-9ff0-940794298b9a,Inbound,Returns,Fraudulent User,,dbd97e92-e7bb-4439-907f-6e17e5044996,,22/08/2023 10:10,22/08/2023 10:10,22-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
462536b2-4f17-4bb6-9757-a21d7585e19e,Inbound,Product Queries,Product Specific Information,Very good ,7653cec4-c9bc-4526-a9ce-4d5f67c1cd30,,22/08/2023 17:12,22/08/2023 17:13,22-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
69dcacda-1776-41cc-b5fd-2cd2d5f99a90,Outcall,Product Queries,Product Specific Information,Thanks,3648161a-8cdb-477c-94b2-825e1869b0c8,,22/08/2023 18:46,22/08/2023 19:33,22-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
0d69cdbe-d070-4116-ab31-4435e6032ff8,Inbound,Returns,Reverse Pickup Enquiry,Very good job very nice miting very good ,0373d45f-acb0-4dec-8683-88edfa169fb2,,22/08/2023 20:31,22/08/2023 20:40,22-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
89c0a777-0111-49a1-8199-dd6cb8385b5c,Inbound,Returns,Return request,,32b67b4f-fdd6-4845-9e62-ca848129c306,,22/08/2023 10:40,22/08/2023 10:46,22-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fc343e15-a330-4b6f-8a88-b7e48c1fac50,Outcall,Returns,Reverse Pickup Enquiry,,8ef99dc0-5142-4a36-9aef-c372ed3dbb7d,,22/08/2023 21:27,22/08/2023 21:31,22-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
c15d7b76-211e-4a4a-aad4-447dd8f2f8d1,Inbound,Product Queries,Product Specific Information,,0cbe51af-e73b-4a87-b64a-60c6c21191e4,,22/08/2023 10:58,22/08/2023 10:59,22-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
e4540b46-a227-4dd1-b6c4-09ca93e16640,Outcall,Returns,Reverse Pickup Enquiry,,70f87dbe-f927-42cb-a62d-bb63426a242a,,22/08/2023 13:58,22/08/2023 14:03,22-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
258fd7b7-614b-432f-9a5c-ff6c9485aa42,Email,Refund Related,Refund Enquiry,Poor,93d9e78a-9166-47e9-b111-c88825ed30af,,22/08/2023 16:10,22/08/2023 20:42,22-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7c7ca5ad-0a26-4cbb-9157-754f0b1b13c5,Inbound,Order Related,Delayed,Good,552bb503-de04-4943-971b-53bee3b62f5b,,22/08/2023 22:27,22/08/2023 22:28,22-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,4
c139188f-9866-4555-a91d-2b96c380a56a,Inbound,Order Related,Delayed,Average taking in customer care,5bb40ee6-1bfc-4744-a3d1-4f3037db4212,,22/08/2023 15:14,22/08/2023 15:29,22-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,2
f8d812df-795c-4af6-9c95-6b8dd32cf9d4,Inbound,Order Related,Installation/demo,,79a02f09-2ada-410d-b00c-6356efc4537f,,22/08/2023 17:43,22/08/2023 17:49,22-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
e461c637-d3d8-4353-a23a-fe43b449cbb4,Inbound,Order Related,Order status enquiry,,505cbfb8-f49b-4864-a10d-6ed21bb067a7,,22/08/2023 14:01,22/08/2023 14:05,22-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
8f5ea056-e18c-4274-9b21-21c6ea8c0270,Email,Returns,Reverse Pickup Enquiry,,27296879-5dc2-43f1-8d49-07d38400c23a,,22/08/2023 11:41,22/08/2023 11:45,22-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
57f725eb-7885-461a-be4e-004b6025f309,Inbound,Returns,Reverse Pickup Enquiry,,d3f7d0ea-718c-43a2-b8c5-93a8c1c066f9,,22/08/2023 19:40,22/08/2023 20:05,22-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
51344fb3-7cd4-4310-857f-7d35f789273f,Inbound,Returns,Return request,,c30ca466-4634-4225-aa0f-e25e1a248309,,22/08/2023 23:31,22/08/2023 23:35,22-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
701cc4d5-4055-448c-a6e8-3c7905554c73,Inbound,Order Related,Order status enquiry,,92dd7420-966c-439d-b224-fd2c850a76ae,,22/08/2023 15:35,22/08/2023 17:33,22-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f7d491c5-441e-4af1-b77b-33ba05f7b2c5,Inbound,Returns,Return request,,8a40ac13-ed82-4183-9fdd-45b28cc4dabb,,22/08/2023 17:13,22/08/2023 17:15,22-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
fad246be-2ed5-4c60-ba07-9aaf7b50843b,Inbound,Payments related,Online Payment Issues,Very good ,cec349e9-897c-40c3-917a-fb8a1efca0a9,,22/08/2023 20:21,22/08/2023 20:34,22-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
3da119c8-2654-4f09-905a-178d8c872d8e,Inbound,Returns,Missing,,7ff7306d-80d3-4537-92dd-eb7eeecf7c8e,,22/08/2023 11:19,22/08/2023 11:20,22-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5b1f262f-5e35-4463-bded-c950c7e5895f,Inbound,Shopzilla Related,General Enquiry,,edf5baf0-f722-450b-b821-693e80010afc,,22/08/2023 14:51,22/08/2023 14:54,22-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
cd1b9722-f33d-421d-8b5a-8c88c5badbcd,Inbound,Returns,Reverse Pickup Enquiry,,65ce245e-7f8a-4cc7-92b4-674d89dcc6ee,,22/08/2023 17:31,22/08/2023 18:06,22-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
5a4f94e4-646a-4ddd-8f16-36c04ad96470,Inbound,Returns,Return request,All well,e013c1d0-9e27-4297-a0c1-c6cd556c4d4c,,22/08/2023 15:00,22/08/2023 15:48,22-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
1179c094-0680-49b6-97ab-5f529aff5419,Inbound,Order Related,Delayed,,b666844e-3cc5-4c46-a638-98d570bddb65,,22/08/2023 15:55,22/08/2023 15:59,22-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,4
661ee4f2-1098-41e0-a0fb-adcd498c5efa,Inbound,Returns,Reverse Pickup Enquiry,,e241bea2-b2e0-4ddd-b5bc-602ec13d23f4,,22/08/2023 18:02,22/08/2023 18:12,22-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
4ee0dc66-2bc9-4895-ba40-c87d99e528f3,Outcall,Returns,Damaged,,593628fb-bdc3-4fea-89cb-cdab36dcf330,,22/08/2023 18:34,22/08/2023 18:36,22-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4f77afa4-4853-495d-8699-06e0b6b8492f,Inbound,Shopzilla Related,General Enquiry,PLEASE RESOLVED MY PROBLES PAY LATER,1c05931e-36b1-4dc0-9d4e-bb8b366c3b78,,22/08/2023 17:35,22/08/2023 18:38,22-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
c1860f67-40ce-4b8f-b823-391e87435b34,Inbound,Returns,Reverse Pickup Enquiry,Company are cheat on me because my query problem is 2 months before but company are not solved my query problem ,5ec5ec43-f0d4-413c-90d3-9d139828f3d4,,22/08/2023 20:36,22/08/2023 21:46,22-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
74583c95-04f2-4ea7-9638-039acb04774b,Outcall,Feedback,UnProfessional Behaviour,,c7e2aed7-a7f0-43f1-ac6a-b346cde2b54d,,21/08/2023 18:24,22/08/2023 01:05,22-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
035a82d4-719e-4476-951b-2de81ad4eaff,Outcall,Shopzilla Related,General Enquiry,Nice Customer Excutive ,ffc3b54c-3b6a-4520-957d-adc9eaf5aba4,,22/08/2023 08:57,22/08/2023 09:00,22-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
7b1dcd72-1684-4ae3-911c-260341fdbd76,Inbound,Order Related,Delayed,,38f3a78e-2ebd-4deb-ba91-d8e65f4ba8dd,,22/08/2023 18:10,22/08/2023 18:11,22-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
48c9d303-17c6-44e5-bd06-d4e678153fb3,Inbound,Shopzilla Related,Shopzila Premium Related,,b7359f40-24d5-4dd0-a1ac-6ecb1d218b24,,22/08/2023 10:56,22/08/2023 11:00,22-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
173c625d-f449-441a-b98e-48182135433e,Inbound,Returns,Reverse Pickup Enquiry,,47058a69-092b-4e3b-9966-34a004399f8b,,22/08/2023 17:37,22/08/2023 17:38,22-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
2f295734-739e-406d-8afd-4d4d308a8079,Inbound,Order Related,Order status enquiry,Very nice work ,01e324e6-a675-4c9a-9f75-be91d514d0ba,,22/08/2023 15:59,22/08/2023 16:00,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a7c75f8d-3bb1-4853-a794-ef9d5a5e19c6,Inbound,Shopzilla Related,General Enquiry,,266db9b1-68cf-4f39-8ee1-4c68f816a92e,,22/08/2023 09:00,22/08/2023 09:10,22-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
f59b064e-fe6f-483f-b919-181b96d2243d,Inbound,Order Related,Order status enquiry,,06cbf738-499c-4c7d-8e57-79ee292f7f26,,22/08/2023 09:01,22/08/2023 09:01,22-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5f4a806c-d0e3-4d1e-8517-d81af3a12da9,Outcall,Feedback,UnProfessional Behaviour,Conversation experience is good.But I am waiting for solution of my problem.,a02ffcf8-ffa1-4541-924a-dbcae220c612,,21/08/2023 11:49,22/08/2023 17:00,22-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
25ff4114-5f6b-4ba7-9797-a41f4e05c31e,Inbound,Order Related,Delayed,,13635267-4c80-4ce2-be94-15919101f702,,22/08/2023 20:22,22/08/2023 20:23,22-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
9d042923-e9e2-46a9-8793-a55cff4c92c6,Outcall,Returns,Reverse Pickup Enquiry,,34405819-2187-4c9a-962f-fc9c55aa2b2f,,22/08/2023 21:26,22/08/2023 21:47,22-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,1
6c787a4c-7902-4b8e-acb1-4a653f33690b,Inbound,Returns,Reverse Pickup Enquiry,,73041f0b-8c97-40cf-98fe-a837f054dc8f,,22/08/2023 12:06,22/08/2023 12:08,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
def84197-69f7-4c54-8c28-a89c25268a3c,Inbound,Returns,Return request,,bdafc67f-582b-4c2c-a00f-fbdd15c3d534,,22/08/2023 18:57,22/08/2023 19:01,22-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
771922c8-b31e-4499-8436-9172e18646aa,Email,Refund Related,Refund Related Issues,Mere paise return nahin kiye ???-???   gaye hain,06e7485a-7585-4d61-a4df-35d08fef7ada,03/04/2023 16:27,22/08/2023 10:33,22/08/2023 10:34,22-Aug-23,SAHARANPUR,Electronics,729,,Steve Washington,Emma Park,John Smith,>90,Morning,1
8ff7b18b-fbd4-43d4-8283-f95649f2e669,Inbound,Order Related,Delayed,,45f3f485-62c9-4861-9874-dff95b19a37d,,22/08/2023 18:14,22/08/2023 18:17,22-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
62d1fddb-2e0d-4486-877e-4d63e7fb54f7,Outcall,Order Related,Invoice request,,261553bf-8721-478b-b9d5-df6ae4cc8142,,22/08/2023 20:51,22/08/2023 21:00,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
edbd4ccc-d5f3-406c-a4e8-7193437bad69,Email,Order Related,Delayed,Don't hire guys like him just making too much  request not doing anything ,aa6ff191-337b-4a16-a67a-d4e85ba87de0,,22/08/2023 11:55,22/08/2023 13:59,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
0bc55241-2ff7-4d02-b27d-8e499f30f815,Inbound,Order Related,Delayed,,7c08dd02-e837-4bfe-a28f-5ce6060cab86,,21/08/2023 20:14,22/08/2023 00:20,22-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
60325178-8b98-479b-a26b-7b9700b0c7e5,Email,Order Related,Delayed,Thx you ,8726358f-19c1-42ef-a36b-a1dc04fa39d9,,22/08/2023 09:59,22/08/2023 17:18,22-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
aceb2615-6f74-4892-a4d8-62f413dd96e7,Inbound,Refund Related,Refund Related Issues,Good information given,ee4c9ad6-c972-4c9c-872f-f1fe776ca6ec,,22/08/2023 09:54,22/08/2023 13:09,22-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
c38fa2a7-3ea0-40f5-ad2d-ed3295cf981d,Inbound,Returns,Return request,,64d1452b-1234-4fb5-bc71-0f4f223e621b,,22/08/2023 11:09,22/08/2023 11:13,22-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
28dd82fd-1a11-4027-9ba9-6a9962cd31c8,Inbound,Returns,Reverse Pickup Enquiry,,7ab5f244-3580-4cdd-95b8-42845099fa00,04/08/2023 23:53,22/08/2023 15:30,22/08/2023 15:32,22-Aug-23,PUNE,Home,2789,,Logan Barnett,William Park,John Smith,31-60,Morning,5
bea140b7-7692-44bf-ba15-834c8895f6d5,Inbound,Returns,Reverse Pickup Enquiry,,7adcb397-cc72-49d2-bd5b-550ec732bed4,,22/08/2023 13:33,22/08/2023 13:41,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
40613bf6-1162-44b8-a8fe-4c1689fce6a6,Outcall,Returns,Return request,He was one of the world best man who talk with politely and resolve the issue.with good manners .I am very happy with this.,feb6bcb2-b780-4911-ab40-c22c69e1725c,,22/08/2023 23:29,22/08/2023 23:58,22-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
34ba8193-dbb4-4c02-8aca-53f4dc0917f4,Inbound,Returns,Reverse Pickup Enquiry,,92f6deaa-aa60-4e9e-8d37-dbc4f53661c3,,22/08/2023 09:46,22/08/2023 09:48,22-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
b0bba262-9151-4b81-a433-c7f96905ad9d,Outcall,Product Queries,Product Specific Information,,0702c6c4-7a1e-4186-9539-5c037540f919,,22/08/2023 08:54,22/08/2023 09:02,22-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
3e88c1a2-aff5-4e88-a3d7-0d8024f7f41a,Inbound,Returns,Return request,Its good ,3ffbdeb0-eb24-452b-903d-94d122a18612,,22/08/2023 08:34,22/08/2023 08:42,22-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
12a242f5-7d87-41f4-9e5f-0d49a1a44a6b,Inbound,Returns,Wrong,Get the closure of issue in time frame if seller is not responding ,0b681214-dd63-46b0-a9a9-10d06135faaa,,22/08/2023 07:38,22/08/2023 15:57,22-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
63560616-b645-4338-bdc1-abf7763e130a,Outcall,Returns,Fraudulent User,,7387b578-cd63-46ea-ac07-1fd2cf8253f7,,22/08/2023 12:54,22/08/2023 12:57,22-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b9ed95a9-ce08-482c-b6cc-81bf54d535aa,Inbound,Returns,Return request,,03395639-2d11-4130-afb2-ddeefaef0214,,22/08/2023 18:28,22/08/2023 18:30,22-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
bcac189d-4b06-4cfa-9cda-5ebe383a6ff9,Inbound,Returns,Return request,,e627d1ac-7ba3-4547-a88f-9b91deb7699b,,22/08/2023 08:13,22/08/2023 08:16,22-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
d6d3be27-02b0-4c6f-8f08-26764ba618af,Inbound,Order Related,Delayed,,9c4089be-7f56-46ef-b569-ff6cc4ada566,,22/08/2023 20:13,22/08/2023 20:58,22-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,4
b4a253bc-3ca8-41ed-aab1-0de8ce013aa4,Outcall,Product Queries,Product Specific Information,Terminate delivery charges. Many times I just cancel my order due to the delivery charges,d5c9cd28-7c6b-41b1-ba35-a8ee5669a584,,22/08/2023 19:57,22/08/2023 21:18,22-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
eed1da5a-4e80-4c1d-a725-adc0bfd8b6a9,Outcall,Returns,Reverse Pickup Enquiry,My Problem Solved ,95f68650-eab2-445a-8748-0a88f9a3a05f,,22/08/2023 09:23,22/08/2023 09:25,22-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f645a26f-f02d-4d03-bcb8-46684a7a56c8,Inbound,Returns,Return request,,959237c8-5cc7-4fdf-94ad-f6697734405c,,22/08/2023 12:20,22/08/2023 14:06,22-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
e5efaafe-4b86-4129-946a-d36e71f84fb2,Outcall,Order Related,Order status enquiry,,039dd965-f0c1-46ff-97d1-066624ebd47e,,22/08/2023 13:04,22/08/2023 13:09,22-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
c64e853a-05be-47d8-8de8-3ff2e9c9c74b,Outcall,Returns,Reverse Pickup Enquiry,Delivery agent should be responsible and everytime you should have his number ,c1dbbd71-fd96-4559-b129-5252c8886672,05/08/2023 16:44,22/08/2023 13:10,22/08/2023 18:10,22-Aug-23,SHIMLA,Electronics,924,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
73505808-1c1a-4ccc-85cb-10e9787e1b41,Inbound,Returns,Reverse Pickup Enquiry,,1c79b9ba-8633-4b11-a0a6-97e4a1569985,,22/08/2023 10:39,22/08/2023 10:48,22-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
a3a838e3-8d54-4616-9d0f-8d0f41e83f31,Inbound,Returns,Reverse Pickup Enquiry,So far good..resolution time should be minimized ,ea3f3fa1-c7a8-4cf8-9e8f-e75357c049a3,,22/08/2023 13:15,22/08/2023 13:17,22-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
694eac35-dc57-429a-882b-b18d1f7cb34c,Inbound,Returns,Missing,,2f0898a0-7e37-40d5-b334-189e8efb05a2,,22/08/2023 14:08,22/08/2023 14:18,22-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
51814592-9d8e-434a-bbd8-2b73d3f4aa79,Outcall,Returns,Reverse Pickup Enquiry,Good ,b19135dc-ed34-424e-9734-49aa1b7d5202,,22/08/2023 14:36,22/08/2023 14:54,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c0728a16-afc5-4e60-a901-8a915ad566b1,Inbound,Returns,Reverse Pickup Enquiry,Good,58b60292-b6ff-4e3a-89fb-e3f861ecb50d,,22/08/2023 14:47,22/08/2023 14:55,22-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e4097742-f044-4afb-9652-fe0d8384a737,Outcall,Order Related,Delayed,,36103364-ea4d-4a6a-89a2-b1b4d361414a,,22/08/2023 16:55,22/08/2023 16:55,22-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
e30b21ed-bcf2-4c49-92a5-57d58a6cde90,Inbound,Order Related,Delayed,,50514283-3d17-4513-8c8e-21570dc21a21,13/08/2023 21:28,22/08/2023 13:16,22/08/2023 13:21,22-Aug-23,EAST GODAVARI,LifeStyle,872,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
8858b410-0800-4e02-8a14-1ece8c07dbd7,Inbound,Returns,Reverse Pickup Enquiry,Please Do tha needful ,c117f6d0-90df-49d3-80b5-38f3e22d28ec,,22/08/2023 08:59,22/08/2023 09:01,22-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
cea5e609-3fde-4fa6-8d1e-a1a6dab74b25,Inbound,Returns,Reverse Pickup Enquiry,,e786c3d6-0d06-402d-82d1-66d77efd10b9,,22/08/2023 10:22,22/08/2023 10:25,22-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
649b4bff-f8db-4d6b-9aa3-fe1763d12dfc,Inbound,Order Related,Delayed,Kindly deliver the product on time so that customer will think to use Shopzilla again. With my current experience i will never use or recommend Shopzilla,6cbab75a-8752-46d4-af5d-c3c63d2198f9,,22/08/2023 15:12,22/08/2023 15:13,22-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
5c49a1de-ec7c-4e35-8a37-ba5f51c55b14,Outcall,Product Queries,Product Specific Information,,0acbb6ce-2df0-47e3-b91f-1ce35f49f333,,22/08/2023 01:35,22/08/2023 01:40,22-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
b0027a73-6788-4717-b600-af625363c487,Inbound,Offers & Cashback,Affiliate Offers,,533e252d-b6bd-4d76-a6d9-3ca56ed3f0b4,,22/08/2023 08:53,22/08/2023 08:57,22-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
23b3b8f9-3a7e-4221-945a-62d3506bfed1,Inbound,Returns,Reverse Pickup Enquiry,No problem resolved ,8b013758-ea3e-4dd8-8406-06c4bdbfdc2f,,22/08/2023 12:03,22/08/2023 12:14,22-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
da155380-93fd-46b0-836e-98a43bf4b664,Inbound,Cancellation,Not Needed,,ddd62962-597f-4591-80d9-267ebe40e1ef,,22/08/2023 17:38,22/08/2023 18:17,22-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
b2eb4637-e2e1-41ed-93ba-fbfd9c84369d,Outcall,Returns,Reverse Pickup Enquiry,???? ?? ????? ?? ??? ?? ???? ????? ???????? ?? ?? ???????? ???? ?? ???? ????? ???? ?????Whoever talked to me asked very good questions and they guided me very well.,451f5ee7-091e-40f0-becf-5f917bb83c0f,,22/08/2023 21:25,22/08/2023 21:35,22-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6aa0c320-785e-43c5-a66c-d87d63835cec,Inbound,Returns,Return request,,c0b3b10f-136a-453e-9571-f0bbca86346e,15/08/2023 18:09,22/08/2023 07:37,22/08/2023 08:10,22-Aug-23,TUTICORIN,Books & General merchandise,701,,Anthony Booth,William Park,John Smith,31-60,Morning,5
5495f163-0074-4f6c-8f4a-1dddfb25c057,Outcall,Returns,Reverse Pickup Enquiry,,e114da6e-217a-4e11-92d7-593631e0b5e1,,22/08/2023 08:12,22/08/2023 08:13,22-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
4d1ad9b1-bd6e-4d28-8042-7ae2f89cc897,Inbound,Order Related,Installation/demo,,ce5657ca-87cf-4c7d-95c4-187ab9d1cb52,,22/08/2023 08:15,22/08/2023 08:37,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
73eab032-d3e4-403d-baf8-37cfcadde2af,Inbound,Feedback,UnProfessional Behaviour,,1754a51c-c2e7-4cea-a7aa-6744c9816317,,22/08/2023 22:08,22/08/2023 22:09,22-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
18962de8-0c92-44d4-a109-d96075f77904,Inbound,Returns,Return request,,3a54c273-8563-495a-bdc0-5354dfc93e8a,09/08/2023 14:25,22/08/2023 22:21,22/08/2023 22:26,22-Aug-23,SHAHAPUR,Electronics,1699,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
1b515227-a090-4da5-8fce-06dcc3acb1f2,Email,Returns,Reverse Pickup Enquiry,,52fbb124-5d7d-4c1c-b9e0-46065f3d95f1,,22/08/2023 10:35,22/08/2023 10:37,22-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
b77e9ae6-68ad-443b-81e8-eb221ba24f90,Outcall,Order Related,Order status enquiry,,19f4f2a5-260d-4d4d-99ab-0a592f33c61b,,22/08/2023 15:49,22/08/2023 15:49,22-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0c907fb3-611f-4849-bd9c-34f3ae6f0e82,Inbound,Returns,Fraudulent User,,fb46ce71-7d66-49da-8e00-0953a173c1dc,,21/08/2023 20:50,22/08/2023 23:37,22-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cdc39e3e-9821-4687-ae94-6ba7f80205f2,Outcall,Onboarding related,Commission related,He did not give me resolution just cut the call and i will tell you how he cut my call he just disconnect the app that help to connect for the call and i will also tell you this thing is fone by your TL or SME. ** you ,44bbd674-0d6b-46c0-8cec-22b75283391c,,22/08/2023 09:15,22/08/2023 09:17,22-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
77c28daa-38c4-4128-abe9-33d4f62a9798,Outcall,Returns,Reverse Pickup Enquiry,I purchased pillow slepwell but quality is very bad Idontno seller me provide pillow original or duplicate ,b15ee955-2f0f-46fc-bd4b-445d8b00bae8,,21/08/2023 08:34,22/08/2023 16:25,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
16f005bd-dd58-4f7f-af4e-dd7ad1683eef,Inbound,Returns,Reverse Pickup Enquiry,,4678d8d8-4c32-4a35-afba-4fd959394e6d,,21/08/2023 21:32,22/08/2023 10:06,22-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
b06c08b8-949f-42d8-b98f-31ab11f2da08,Outcall,Order Related,Delayed,,89b306e3-a0ac-4ce4-a94f-74a22c7eaa6a,,22/08/2023 00:16,22/08/2023 00:23,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4ffcc4a9-be23-48d8-aa65-4c1cf99ff54a,Outcall,Cancellation,Not Needed,Exllent bro,90aeaf1f-b33a-4c3f-9ef9-d9d32b76a7a5,17/08/2023 08:52,22/08/2023 16:11,22/08/2023 16:14,22-Aug-23,THANE,Mobile,10999,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ac4ce164-fe86-46df-b765-8d679905bdb7,Outcall,Refund Related,Refund Enquiry,,44e9684b-3b2f-4863-a368-6b1b082f478a,05/08/2023 12:16,22/08/2023 18:42,22/08/2023 18:45,22-Aug-23,BIHAR SHARIF,Electronics,549,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
0583c3f1-c21c-424b-9800-34a62b52dfec,Email,Order Related,Delayed,,53f61785-cc4a-4785-9404-a964a2f54ad6,19/08/2023 16:37,22/08/2023 11:09,22/08/2023 11:10,22-Aug-23,HYDERABAD,Mobile,10599,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
32ac51ae-7395-4c9b-8e43-812a5ea001fe,Inbound,Returns,Return request,Please resolve the issue on time.,76ada432-42f4-401a-9bfe-f5718b1f6949,12/07/2023 19:35,20/08/2023 19:19,22/08/2023 12:43,22-Aug-23,INDORE,Electronics,5900,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,1
f6c1794f-95d6-4b7c-8b87-65f10e8b00ea,Inbound,Order Related,Delayed,customer support ,7445f743-7537-4934-b0b2-a5892f8dde5b,11/08/2023 10:31,22/08/2023 07:36,22/08/2023 11:20,22-Aug-23,OSMANABAD,LifeStyle,207,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
4ccf168b-c791-4cbd-8eaf-d4230db6a067,Outcall,Order Related,Order status enquiry,,73402366-bc50-4192-a631-45226d89d4ae,19/08/2023 15:48,22/08/2023 14:09,22/08/2023 14:11,22-Aug-23,ALIGARH,Mobile,27999,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ebf8c165-2ce2-4c7c-bb77-eabce4b306d5,Inbound,Cancellation,Not Needed,Customer services need better service and can resolve issues not only noted the issue ,33b9a59b-9f3c-4590-9b67-f5f1f32f7ed7,13/08/2023 13:14,20/08/2023 23:23,22/08/2023 10:10,22-Aug-23,HYDERABAD,Home,472,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
16552336-32b7-4561-a09a-51e4df91c10e,Inbound,Returns,Fraudulent User,Improve your overall service specially customer care and delivery. You should insure  delivering original product instead of fake or wrong products.,f53fc3a4-b205-44dc-8a9a-b750d7358b1b,,22/08/2023 09:11,22/08/2023 09:27,22-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
c31f2122-ce20-43ff-9b3b-b0b2f258be71,Inbound,Returns,Reverse Pickup Enquiry,Customer support executive call is getting disconnected again and again ,b0e8031c-29f7-43b9-9432-0f5e10a81c26,,22/08/2023 19:27,22/08/2023 19:49,22-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
a7106adc-6b46-47b0-9856-a1a8a2f7c729,Inbound,Returns,Reverse Pickup Enquiry,Item misse not refund the money ,419090d9-7470-4f7b-8b99-00709c7ef11e,10/08/2023 18:26,22/08/2023 11:39,22/08/2023 11:43,22-Aug-23,HYDERABAD,Books & General merchandise,244,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
c323b5d1-d47c-4b2f-afba-1825cf69e73e,Inbound,Order Related,Order status enquiry,,569bbe2a-b465-437a-ba3c-d2a5a2d811ef,09/08/2023 08:50,22/08/2023 21:14,22/08/2023 21:15,22-Aug-23,GUWAHATI,Electronics,69990,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d77d420f-6a3c-493a-bcae-fbfb1611fea6,Inbound,Cancellation,Not Needed,,98e73126-0ca9-4c60-93eb-72c6eabe7272,18/08/2023 14:35,21/08/2023 19:30,22/08/2023 15:53,22-Aug-23,VADODARA,Home,2295,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,1
67aec455-722a-4d87-871b-660851a2ac57,Inbound,Returns,Reverse Pickup Enquiry,It was nice to support ,8b1878c3-73b1-4fb8-b3f6-0eb820b47ffe,,22/08/2023 16:08,22/08/2023 16:10,22-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
65311ec4-99b5-4bc3-bf9d-9453b4b3a923,Inbound,Order Related,Order status enquiry,,205dac63-4707-4fa2-a827-7621a38c82c8,17/08/2023 16:13,22/08/2023 13:45,22/08/2023 13:46,22-Aug-23,DANKAUR,LifeStyle,367,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
55c5afd3-b5c6-48d5-9f74-cf61d4c7ab99,Outcall,Returns,Reverse Pickup Enquiry,,ae8e5065-7086-43a4-8e1c-427a690fc70f,,22/08/2023 10:53,22/08/2023 10:54,22-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b19f64ae-09f9-48f6-9c1f-e7061a586e16,Outcall,Order Related,Delayed,Please sir product request ,8e21be29-6434-43c6-8908-7564d074f51d,,22/08/2023 00:21,22/08/2023 00:24,22-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
15e80637-8e3c-4f99-af51-9c81fe880b9f,Inbound,Returns,Reverse Pickup Enquiry,Ok,67e44152-e60c-4176-a76e-a5164315d590,,22/08/2023 22:31,22/08/2023 22:38,22-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,3
7e375574-33e7-431a-b889-a90275788b2c,Inbound,Shopzilla Related,Shopzila Premium Related,,66e3baa1-d934-42e7-921d-1b54bf4a2eb6,,22/08/2023 23:28,22/08/2023 23:31,22-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
5fe66f2f-662a-40de-88c4-71fb085fcd3b,Inbound,Order Related,Delayed,,be0e3380-5ada-4281-a92b-9c2f5b4878f3,13/08/2023 15:28,22/08/2023 11:40,22/08/2023 11:41,22-Aug-23,Birbhum,Home,295,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cf662514-74db-441d-8253-af85a8864b90,Email,Offers & Cashback,Affiliate Offers,,0db1474a-4076-4600-9821-a5347857352d,,22/08/2023 16:55,22/08/2023 16:55,22-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3d7daf78-68d7-4163-a12b-bf239bc07aa4,Outcall,Returns,Service Centres Related,,5dde75af-932a-4026-8aac-1ed25c3b15e1,,21/08/2023 17:03,22/08/2023 03:25,22-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
8c41816e-234e-4196-b891-e001d7919096,Outcall,Product Queries,Product Specific Information,Thanks,ddfa63bf-81a5-4050-8f63-98a62cd288fb,,21/08/2023 20:40,22/08/2023 21:14,22-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9df6035e-ec2b-476e-bc31-0dc7ab64fa82,Outcall,Returns,Reverse Pickup Enquiry,Congratulations ,6ec0d401-2daa-4b8b-9e67-2c77c96ba0d4,,22/08/2023 00:23,22/08/2023 16:13,22-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
db961338-5778-47dd-b5f6-cf993a37c1e1,Outcall,Returns,Return request,Good work ,d5d7d49c-327f-42d5-948b-254711b2007b,,22/08/2023 14:10,22/08/2023 14:34,22-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e2399a8c-b7c6-48d0-a7d5-d1bb68ad104a,Inbound,Returns,Reverse Pickup Enquiry,,295228b9-a190-416c-be79-96de311a4d6e,,22/08/2023 14:25,22/08/2023 14:31,22-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
c2a38c83-d724-41b9-bac7-1f11b9add3d8,Inbound,Returns,Reverse Pickup Enquiry,Super,4d5122c5-3717-40ab-ada0-2cef2eb69091,,22/08/2023 16:51,22/08/2023 16:54,22-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
6db4abb2-1f44-43ab-9601-7738ad2120e6,Inbound,Shopzilla Related,Signup Issues,,4695f2b3-a311-46b6-a74b-e3cd5d0eed82,,22/08/2023 19:49,22/08/2023 19:53,22-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
9263497a-3bb7-4718-94b9-7e14e7e8c7a1,Inbound,Returns,Reverse Pickup Enquiry,This is very worse experience with Shopzilla to fix this issue. Still issue not got fixed,737eec55-df9d-4a1c-98e0-47866a5425c8,,22/08/2023 12:36,22/08/2023 16:54,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
d481bbcd-b935-40fd-9d7b-16597af3675d,Inbound,Returns,Fraudulent User,,b58b8624-636f-4456-999e-e836a321e88a,,22/08/2023 22:07,22/08/2023 22:10,22-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
3a935eff-0845-4e6a-97bc-c22c1b5d51db,Inbound,Returns,Reverse Pickup Enquiry,,9daa194c-c440-430a-825e-caca5287a850,,22/08/2023 11:42,22/08/2023 11:49,22-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d8612e17-483a-470f-bf4c-a635cd180db8,Inbound,Returns,Reverse Pickup Enquiry,,282f4d29-69de-496a-b96c-c94143ee19b1,,22/08/2023 20:52,22/08/2023 20:54,22-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
c2f87a08-b703-4f1d-94b3-af2737914b42,Outcall,Returns,Reverse Pickup Enquiry,,8e1151e9-b698-4f47-bad2-d6a568cf3d2f,,22/08/2023 23:16,22/08/2023 23:18,22-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
b7980c7d-2c00-4939-a327-d9a4e6f5ae3b,Outcall,Cancellation,Not Needed,My issue is pending since more than 3 months ,624f0ad0-14ce-42ad-8cd3-8e3a9606c48b,13/08/2023 09:27,21/08/2023 22:08,22/08/2023 08:26,22-Aug-23,LUCKNOW,Books & General merchandise,306,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,3
4b5ca589-4648-4af3-8d18-981bd4d49aec,Inbound,Shopzilla Related,General Enquiry,,87d70f43-21ab-4f13-8095-b7daeab82ec7,,22/08/2023 15:05,22/08/2023 15:06,22-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
34cc1514-764c-4bd2-acbe-6b20de5bdbc9,Email,Returns,Service Centres Related,Esly contact ho sake  .,c242b0c0-cbc6-485d-8f2f-67ff4584c935,,22/08/2023 18:54,22/08/2023 19:52,22-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
02911585-c8ff-4a1c-8de8-0c8f9e4bdc73,Outcall,Cancellation,Not Needed,,841d555d-9532-4b15-b7de-3db94bc63f26,,22/08/2023 13:32,22/08/2023 13:51,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f44d104a-c1f6-456c-b3a8-1e15e15c8e41,Inbound,Cancellation,Not Needed,Very very good ?? behaviour and i am so happy Shopzilla castomar care ,765ff432-b01a-429f-97a9-1f9cf22d50c5,,22/08/2023 16:10,22/08/2023 16:17,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e505eab9-7656-400c-b300-bd7ade5d4cd4,Email,Returns,Reverse Pickup Enquiry,,4b685ec0-3abf-4bb5-9abe-f0c821a34f2b,01/08/2023 00:38,19/08/2023 16:07,22/08/2023 17:05,22-Aug-23,HYDERABAD,Home Appliences,2999,302,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
53d3606d-0388-478a-a4d0-5d18008d08d4,Inbound,Order Related,Invoice request,,4130feef-3a11-4e9a-a222-953f57f19556,,22/08/2023 12:52,22/08/2023 21:08,22-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
8e0c85ba-c5de-468d-bd70-9582bd7f6972,Inbound,Returns,Return request,,1627def4-9987-4c4c-8066-7af6ab2ed4e2,,22/08/2023 13:34,22/08/2023 13:42,22-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
de9e28fe-87e3-41b5-b7cb-a28fc2861892,Outcall,Cancellation,Not Needed,  also,a1702404-928c-46da-8105-a44ff2814b7d,,22/08/2023 14:32,22/08/2023 14:33,22-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
b155859c-fa60-47e8-ae6b-073056c51ef5,Inbound,Returns,Fraudulent User,,9b43c421-68f4-4b75-9b20-4c74ee8e5baa,,22/08/2023 20:07,22/08/2023 20:40,22-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
7e668c49-34f1-4c6d-af09-3c595c18d425,Inbound,Refund Related,Refund Enquiry,,f3f012c5-a37e-4d15-bc47-cde6fb117551,,22/08/2023 22:05,22/08/2023 22:11,22-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
1080a7e5-b003-43c8-b0ef-51b9a452396d,Outcall,Returns,Return request,,b71c3ad4-805b-4b2b-a680-c52487e1d8e9,,21/08/2023 19:35,22/08/2023 08:37,22-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
5c26f612-88d8-4721-ad8e-294057176685,Inbound,Returns,Wrong,Very nice,5e0889e1-1803-440f-9ee6-24424074a65d,,22/08/2023 07:05,22/08/2023 07:06,22-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
9ed8b1b4-dbd9-4bf4-a73e-d4381111e01c,Inbound,Returns,Reverse Pickup Enquiry,,357c81b9-bb8b-400a-b1e0-eccfae1e5eb2,,22/08/2023 13:38,22/08/2023 13:40,22-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
61f39909-05cb-43b6-ac9c-b4faa2132630,Inbound,Returns,Reverse Pickup Enquiry,,1503d3c2-d867-4d2c-abbb-679aa1a58b19,,22/08/2023 16:24,22/08/2023 16:24,22-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
e35f43b9-1cd2-4685-9832-9f735fd361b8,Inbound,Product Queries,Product Specific Information,,6f5e0238-6f82-4848-9e27-08314a42690a,,22/08/2023 18:38,22/08/2023 18:58,22-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
4259e18e-78cf-4dd4-b7bb-fdebdbc91c04,Inbound,Returns,Reverse Pickup Enquiry,,96698e2c-0855-422b-9d6a-4fb2e37cfb29,,22/08/2023 18:55,22/08/2023 18:58,22-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
884e39ce-0ee0-48f5-9b51-b56ce5eb88b0,Outcall,Product Queries,Product Specific Information,,0653837c-9ac9-49ee-87c0-98189f5f143c,,22/08/2023 19:40,22/08/2023 19:44,22-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
b971d53c-cbc6-4ef7-a143-8379c5637ed1,Outcall,Product Queries,Product Specific Information,,c27e2f61-6d60-43c4-b380-5e9bb28b59ee,,21/08/2023 22:53,22/08/2023 10:34,22-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
7952a122-9042-45b5-82a3-d01d9c5edc71,Inbound,Order Related,Order status enquiry,,a948700a-ff4d-4bbc-9eba-37ae09586fd6,,22/08/2023 12:32,22/08/2023 12:37,22-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,4
8563e1f7-b760-423b-aa8c-8112aa9ba774,Email,Order Related,Installation/demo,,c4b78379-09d3-4a5e-8761-a0e79180ea81,,22/08/2023 14:47,22/08/2023 15:05,22-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
76ab7a89-abc2-4d63-a61f-db969ab5147a,Outcall,Returns,Missing,Hi,c7551ec6-3286-4017-a1a2-77723b11d9a6,,22/08/2023 07:28,22/08/2023 07:30,22-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
6521a28a-255f-45a6-9eab-6aec232d6080,Inbound,Order Related,Delayed,Nope,ae18037c-a89b-45c7-beb3-50c01f6a1581,12/08/2023 07:46,22/08/2023 00:30,22/08/2023 00:32,22-Aug-23,BHUBANESWAR,Books & General merchandise,1599,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a6d53ebd-ce3e-4f3e-8e7a-0b4883aab9fe,Outcall,Product Queries,Warranty related,"It was a pleasure to talk with him, he helped me ",347a212c-f9d5-49ba-b511-1025aebf85f3,,22/08/2023 08:24,22/08/2023 08:26,22-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
cfa11581-e785-402b-9fef-5c55c42ca082,Inbound,Returns,Reverse Pickup Enquiry,,900d8640-36b3-456e-b73b-7dd020c646ae,,22/08/2023 20:31,22/08/2023 20:34,22-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
1bcd5310-1a65-43af-816d-1110039fd6ae,Outcall,Cancellation,Not Needed,,017b4315-5dc0-4856-8e1a-b29c7ca81984,,22/08/2023 16:38,22/08/2023 16:41,22-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,3
ddf61c0e-cc48-4c99-b5bc-3be52678d6cb,Inbound,Order Related,Order status enquiry,,660516ea-e56b-4b71-b590-747cc20302c3,,22/08/2023 09:33,22/08/2023 09:36,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8232be9b-c44b-4f01-b315-3fd43cc5f015,Inbound,Order Related,Invoice request,,fdc2c73a-f416-47a8-b1bc-ddf499b1466c,,21/08/2023 20:00,22/08/2023 00:08,22-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
1aa31f32-b3a0-481b-a811-b76fe760b9a0,Inbound,Returns,Reverse Pickup Enquiry,,ed4df4b5-0840-4678-95cc-318857b061b2,,22/08/2023 11:10,22/08/2023 11:43,22-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
0e0f3a62-f5d5-4727-b53e-7b4be1b272f3,Inbound,Returns,Return request,,62493225-4e26-47cc-afe8-e68cfcab78e3,,22/08/2023 17:32,22/08/2023 17:34,22-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
afdfcda0-3132-4af2-a8c2-44a537b6891c,Inbound,Returns,Reverse Pickup Enquiry,Overall good ????,0ad773d3-6758-4446-bd58-b279f8cc2c4e,,22/08/2023 17:58,22/08/2023 18:44,22-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
08930786-c336-40f7-b088-feb673a09051,Outcall,Returns,Reverse Pickup Enquiry,Good ,60c28b4d-1e66-4951-ab6b-f80a04b9ab93,,22/08/2023 16:43,22/08/2023 16:44,22-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
755aa947-57b0-4379-aedf-0b0118b99798,Inbound,Cancellation,Not Needed,Thanks for all Shopzilla ,7948dc3e-d1c8-47ab-80a0-f617e73f313d,,22/08/2023 19:08,22/08/2023 19:14,22-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
16cf9119-36ce-4642-a75d-b95938002b98,Outcall,Returns,Missing,,161e3c6f-5de2-40bf-9d86-380878d3a3b9,,22/08/2023 08:58,22/08/2023 09:01,22-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
77e45e21-6768-4d9d-b541-4e797216bfe7,Inbound,Product Queries,Product Specific Information,,8cb9f265-4411-4934-8d52-6edf83240566,,22/08/2023 11:36,22/08/2023 19:55,22-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
bc59ba1d-220b-46a0-bfb3-b690a28b4d1c,Outcall,Order Related,Order status enquiry,,5913fe3f-7f6d-4b9f-9a8a-46e873ce4d3f,,22/08/2023 18:25,22/08/2023 19:16,22-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
ff5a3582-a3ec-4c68-b338-f780d88f81bf,Outcall,Returns,Return request,,5546ae1b-dac3-4797-a961-dfc318654bab,,22/08/2023 17:45,22/08/2023 17:58,22-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
4251eaad-3bb0-47de-9fda-a7eae2365460,Inbound,Order Related,Delayed,fraud liar irresponsible ,64ac3bb0-580b-4eb8-9ecb-c255dc8e7a8b,,22/08/2023 17:19,22/08/2023 18:31,22-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,1
081311f0-df0a-48d3-b71c-0d66854a78cb,Inbound,Returns,Product related Issues,,c08edb37-1d3d-4f32-a795-0b2b529d1b25,,22/08/2023 14:24,22/08/2023 14:37,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
fa60e969-32bb-4be5-9261-3790d842f051,Inbound,Returns,Reverse Pickup Enquiry,Seller information and products accurate quality improvement ,da22cb2b-acda-4030-8ed7-a2f1f18d69a3,,22/08/2023 14:26,22/08/2023 14:29,22-Aug-23,,,,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
25420065-29df-48d4-b354-b3ea0e67eba5,Outcall,Returns,Reverse Pickup Enquiry,Good ,fbac48ac-1267-40cf-8f3b-3cdda616488c,,22/08/2023 22:14,22/08/2023 22:24,22-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dd775e23-dd17-4098-a566-db9f31b1a27d,Inbound,Returns,Reverse Pickup Enquiry,Bad watch,6793133b-7456-4093-8744-56c5397f25ae,,22/08/2023 14:55,22/08/2023 15:24,22-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
d0aef848-f71e-4657-abf2-38f03f2b7442,Outcall,Returns,Reverse Pickup Enquiry,Good behaviour ,cb569c7a-886b-4dc6-8831-dff2dddce246,,22/08/2023 14:23,22/08/2023 14:33,22-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
aae391da-a7a0-4f0a-a133-9e41aba4cf77,Outcall,Order Related,Delayed,,7a50a080-5c59-4eac-b541-907a092ad6c5,,22/08/2023 18:55,22/08/2023 18:56,22-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
c677b029-6faa-4e39-9399-b216b4dfc000,Inbound,Order Related,Installation/demo,,63472723-ccdc-4b06-92db-888ae39b34d2,,22/08/2023 04:27,22/08/2023 15:10,22-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,3
612eddf0-e7c5-4d1f-9c6e-2c866ffa5690,Inbound,Returns,Reverse Pickup Enquiry,,659d64e5-a036-46cc-9dcc-bcd61ebf549f,,22/08/2023 17:05,22/08/2023 17:30,22-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,3
3018913a-c4e8-4b86-985a-0f8e5e974725,Inbound,Returns,Return request,,4ff676fa-bbe4-4df3-bbde-142732073d73,,22/08/2023 21:05,22/08/2023 21:12,22-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1ece27cc-5a0b-42de-aad5-8cca9b54aaab,Inbound,Returns,Reverse Pickup Enquiry,,02018328-9847-4ab2-9827-a275fc600091,,22/08/2023 23:40,22/08/2023 23:41,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
84ca9e8f-add6-4641-87c1-e0b6de757211,Outcall,Returns,Reverse Pickup Enquiry,,b2a5a48d-315b-457d-989f-dfa7ec801ad7,,22/08/2023 12:54,22/08/2023 12:55,22-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
8c4e8a17-81f5-4867-b92e-bb110deb4506,Inbound,Returns,Return request,,663241f2-2d30-4e20-ae1c-2a77dc9e0605,,22/08/2023 18:50,22/08/2023 18:52,22-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
861e71f7-b118-4ce8-87cc-5e60c125da7e,Inbound,Returns,Return request,,08e43626-d429-48be-bdbc-0e4fa405f125,,22/08/2023 00:00,22/08/2023 00:02,22-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
32ded276-5dcb-41b4-9c6b-dd2ee557eba9,Inbound,Returns,Fraudulent User,,be6bb8b9-294f-4fc4-9fa8-6bd999374bf6,,22/08/2023 19:28,22/08/2023 19:31,22-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
6f6bcae3-57c3-4d2f-964b-9959ca278266,Inbound,Returns,Wrong,Good feedback from Shopzilla ,c1445356-1f1a-4383-9541-c14370a5b38c,,22/08/2023 10:01,22/08/2023 10:04,22-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
ae58f679-32ad-4974-92f5-a1e4403143a4,Inbound,Returns,Reverse Pickup Enquiry,,40e97049-c268-4943-989c-ef314d7361b4,,22/08/2023 11:10,22/08/2023 11:13,22-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1b86a8cc-c841-4eb0-9e36-7d1ceb395b86,Inbound,Returns,Return request,,81c09a1f-cc2c-44c7-b3ae-31fe062131eb,,22/08/2023 19:07,22/08/2023 19:24,22-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
68feabdc-4f95-490f-a6ba-586d1a373637,Inbound,Returns,Reverse Pickup Enquiry,,783dfc0e-d1d3-427d-8ac9-bdd41193225a,,22/08/2023 20:56,22/08/2023 21:41,22-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
d5e2d072-8150-4918-a391-1c13769dd4dc,Inbound,Feedback,UnProfessional Behaviour,,513b8bc7-11ca-4ccf-8be1-a1eb5a0ea872,11/08/2023 10:56,22/08/2023 08:52,22/08/2023 08:54,22-Aug-23,BETUL,Books & General merchandise,251,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
c1b8adb7-d438-43b3-b1ad-d6a171817a72,Email,Order Related,Delayed,,0c79c18f-d02b-4492-87db-3aa55ea0310a,14/08/2023 07:25,22/08/2023 18:34,22/08/2023 18:52,22-Aug-23,CHENNAI,Home,252,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
b2ce91d7-05ce-4118-a26c-4b570a1573fb,Outcall,Returns,Return request,,9c423562-3737-49fd-b9d2-603bd9333696,,22/08/2023 10:24,22/08/2023 11:32,22-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,4
213664a0-0053-4379-8f0b-b81436629b9c,Inbound,Returns,Technician Visit,Make it easy to reach customer support executive.....,fd8a7cef-a1f1-4c1c-b821-4729262a25a4,,22/08/2023 15:20,22/08/2023 15:29,22-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,4
ed4cebe0-ec42-4b79-b278-bfb046f12843,Inbound,Returns,Reverse Pickup Enquiry,Good response and understanding ,736bdc58-6980-4d24-a64e-7ec5994c7733,,22/08/2023 15:42,22/08/2023 15:50,22-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
bf06370f-1d9f-4ef6-b9af-eb32a5deb65f,Inbound,Returns,Return request,,8c620f55-37b6-495f-bfce-955eafd73501,,21/08/2023 19:37,22/08/2023 17:32,22-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
3f6d2f3e-f996-4907-b5d1-ea85528f8d3b,Inbound,Order Related,Invoice request,,edddb1a2-0050-411e-a2e8-2f82d98e0ba5,,22/08/2023 17:05,22/08/2023 17:08,22-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
91a3bb3c-5193-4c25-8351-2f7f42179df3,Inbound,Returns,Reverse Pickup Enquiry,I'm happy ,46a6f4cb-04ab-478f-89fd-3c1ac54352fe,,22/08/2023 17:21,22/08/2023 17:23,22-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d63d6f51-5269-40a3-9fe8-ec84afe46393,Inbound,Returns,Reverse Pickup Enquiry,,bc5677f7-80b7-4e84-889c-2a72d6eea721,,22/08/2023 19:13,22/08/2023 19:32,22-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
79e3b39d-0165-4cff-bdce-39fbd44c9c5e,Inbound,Shopzilla Related,Shopzila Premium Related,,0cea952f-2e74-400a-a8ff-fb053d9426cd,,22/08/2023 21:31,22/08/2023 21:35,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
884674ff-1abc-4c11-b4d5-e2daa59d7af1,Outcall,Returns,Reverse Pickup Enquiry,,a39075ce-ac82-4c0d-88dc-d4335de97b67,,22/08/2023 09:21,22/08/2023 09:31,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c9050f91-14b6-4620-a077-bb9e86077d3d,Inbound,Order Related,Order status enquiry,Nice,fab79c71-2d55-4ea9-be49-249c463db7cc,17/08/2023 23:45,22/08/2023 12:34,22/08/2023 12:35,22-Aug-23,GREATER NOIDA,LifeStyle,1749,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
304092df-1af0-4326-b5a9-77b1ed8bc78f,Inbound,Refund Related,Refund Enquiry,Did not get my issue resolved after talking to the executive ,768c12c2-eed7-4a1f-8326-63a90913c56c,,21/08/2023 22:34,22/08/2023 11:01,22-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
281f08dc-7984-46c6-975d-fef7c6066296,Inbound,Order Related,Order status enquiry,,41584b01-bedb-4203-8911-7f2a1b3cc867,,22/08/2023 17:06,22/08/2023 17:10,22-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
bd73834b-a08f-44d9-a48e-760987fce71d,Inbound,Feedback,UnProfessional Behaviour,,87cbd64f-c854-4437-b384-9cb46a105b78,,22/08/2023 18:33,22/08/2023 18:34,22-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
9e62b867-cd0c-4356-b404-c1eb1f5385a4,Inbound,Returns,Missing,,f4856ad0-6a66-4837-8473-4e1538662469,,22/08/2023 00:43,22/08/2023 00:45,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1667d583-c32b-48f0-b891-acc18979936a,Inbound,Order Related,Order status enquiry,,3896dc4a-f3a9-41c6-b4e3-474a3c7a6180,,22/08/2023 15:37,22/08/2023 15:41,22-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4db7fded-6f09-4194-9c38-f80fc5c261c3,Email,Returns,Fraudulent User,,cf9f9611-ebe8-4d7d-a58f-d15d0de6fc22,12/08/2023 23:55,22/08/2023 12:50,22/08/2023 13:47,22-Aug-23,MUMBAI,Home,39,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
e28374a4-aec7-419e-a9bf-e2bb93df0e34,Outcall,Returns,Return request,Nice person customer executive is supportive in nature,2a44caec-efa1-42f5-8b46-646d4166590a,,22/08/2023 13:28,22/08/2023 13:30,22-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
d02c5c76-2b78-4ac9-a2c3-327461c4754f,Inbound,Returns,Reverse Pickup Enquiry,Mujhe bahut acha lga mam se baat   ,6041d5dc-f8b5-4507-9e3f-d1bb8f0ffcf7,,22/08/2023 19:05,22/08/2023 19:07,22-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
778a7ed5-a0f4-445a-b688-efc6acede79a,Inbound,Order Related,Order status enquiry,Thanks for living ,98bd9c8c-dd8d-403e-a140-0f5b8e7018a7,08/08/2023 17:20,22/08/2023 11:40,22/08/2023 11:44,22-Aug-23,MUZAFFARNAGAR,Electronics,1399,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
37f50c8e-13ad-401c-9ec9-03a736e762e3,Outcall,Returns,Reverse Pickup Enquiry,,7a8fcc72-a883-4974-802c-34189738c2da,,22/08/2023 17:29,22/08/2023 17:32,22-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
037870d4-c1ba-4bbe-a3bc-c5cb38ab2cfd,Inbound,Returns,Service Centres Related,No,e23ccfc6-8b0f-4673-97ac-db9b69fcd866,,22/08/2023 18:13,22/08/2023 18:31,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7aae0088-3d18-4e9a-b4a4-69bf2f3acea0,Inbound,Returns,Reverse Pickup Enquiry,Very good ,3307b2d7-aa07-4399-b30f-f10bf816497a,,21/08/2023 20:15,22/08/2023 05:38,22-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
f88b929f-4eb3-4c86-b759-738930570ef6,Inbound,Returns,Reverse Pickup Enquiry,Improve your courier partner policy s,af6e4e9e-fcca-4d86-ab7e-c1c5137da557,,22/08/2023 10:18,22/08/2023 13:32,22-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
724ec9eb-6a02-4d45-a2dd-a2eccd7dc208,Inbound,Order Related,Installation/demo,No service centre available in my area what should I do?,4708c1a9-10d2-4d0a-9b76-5b81aa18f4a4,,22/08/2023 12:47,22/08/2023 12:48,22-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,1
44056d31-bada-491a-91ca-19099ffa7558,Inbound,Product Queries,Product Specific Information,Awesome ,3de08029-003f-4dd4-9dad-c9e31a213ebe,,22/08/2023 13:46,22/08/2023 13:47,22-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
7a2b991c-e122-4a05-9a79-71656543348e,Inbound,Refund Related,Refund Enquiry,,20c967f5-053c-4f22-ba97-12b606a8d485,04/08/2023 07:26,22/08/2023 17:11,22/08/2023 17:12,22-Aug-23,BANGALORE,LifeStyle,273,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
5d68ec85-f07f-4c5f-804d-47fe863e96f4,Inbound,Cancellation,Not Needed,,e8300c36-82c1-4578-9bc8-fa958e2aeb5c,06/08/2023 23:33,22/08/2023 11:08,22/08/2023 11:10,22-Aug-23,KOLKATA,Books & General merchandise,130,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a1b520e8-76ca-4747-9827-8050e70883da,Inbound,Order Related,Delayed,,b9ad827f-de7d-4afb-99dd-7ddfa753c0c9,,22/08/2023 20:51,22/08/2023 21:00,22-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
7e3caaff-f8e6-4591-913a-69e6b3489d2c,Inbound,Order Related,Invoice request,,0f0ff90d-2eda-4d6f-9ffe-74cb8f34d61d,,22/08/2023 07:31,22/08/2023 07:38,22-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
e48b66d0-039c-4597-a7c9-d80f54853e12,Inbound,Returns,Reverse Pickup Enquiry,,47227bf7-0612-4905-b449-2076d7f2110e,,22/08/2023 10:21,22/08/2023 10:33,22-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,3
4221c1f8-f3da-46f5-993e-9161f6b6d1f3,Outcall,Order Related,Priority delivery,Very very good ,d1abab0f-d810-40bc-9003-9491288c665a,,22/08/2023 12:26,22/08/2023 12:26,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
02e0481b-b16d-446a-8ecf-617180926f94,Outcall,Returns,Service Centres Related,,fbc0f4af-b4a1-49ff-bef8-69148d81aede,04/08/2023 12:24,21/08/2023 19:30,22/08/2023 11:27,22-Aug-23,ERNAKULAM,Electronics,2949,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
65997bee-8b73-4564-9a9b-268a8d0d2240,Inbound,Returns,Return request,Good ,13dc0f77-bfae-4b51-be7f-2906068a5fdb,07/08/2023 08:52,22/08/2023 10:01,22/08/2023 10:03,22-Aug-23,BHINGA,Electronics,2499,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
18177b60-3f4b-4d03-99dd-11d8d06ff5a1,Inbound,Cancellation,Not Needed,Good ??,b9087748-765d-4742-9664-55b4c3045498,,22/08/2023 17:11,22/08/2023 17:16,22-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
078b5a58-2fa7-44a8-9183-29a80eea5864,Email,Order Related,Delayed,,a74b86bb-7189-4cb4-87ba-023f107f42ed,,22/08/2023 13:56,22/08/2023 13:57,22-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
7541935f-bb73-4dff-8634-aac9d20de8c0,Inbound,Returns,Wrong,,79b5ec04-650c-4adf-ac5d-e8cb7c83b396,,22/08/2023 16:57,22/08/2023 17:01,22-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
009f0158-68b3-4723-bd96-26d3e24a10e4,Inbound,Returns,Reverse Pickup Enquiry,,e95b8a76-c543-46d4-9114-ec41e1ed64bd,,22/08/2023 18:20,22/08/2023 18:28,22-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
fa17bf51-e1fa-4641-bac6-fd0d610bb390,Inbound,Returns,Return request,,4bd5791d-2102-4f15-ab36-ce176c09c485,,22/08/2023 18:36,22/08/2023 23:26,22-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
740a7758-a958-4afa-b7b1-d43c4c38c30b,Inbound,Returns,Return request,Very good?? the lady on the call was talking too nicely and resolved my problem,57215829-b7ab-4243-bd39-891f54c2d231,,22/08/2023 19:00,22/08/2023 19:03,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5d880b5f-87cf-4fa8-9508-9284e4cabf49,Inbound,Order Related,Delayed,,a54ecd02-041c-445b-a756-80c49a7cf263,08/08/2023 14:01,22/08/2023 08:45,22/08/2023 08:50,22-Aug-23,HYDERABAD,Mobile,9999,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
c146c019-b324-48ba-accd-868f38ddf59e,Outcall,Returns,Return request,,79b3881a-364d-4c5b-8a73-905a75107361,,22/08/2023 21:23,22/08/2023 21:29,22-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,4
feda6123-8d77-48c4-8763-7c06d326aec6,Inbound,Returns,Return request,,243eb7e7-36ba-4230-a469-a8232a680cc4,,22/08/2023 09:05,22/08/2023 11:47,22-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
2c3b8a72-56d8-4fe4-9d40-c6af28610ade,Inbound,Returns,Reverse Pickup Enquiry,,a10a2f4d-10a6-4ae1-9089-e1d9e490bbfd,,22/08/2023 11:11,22/08/2023 11:15,22-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6ff2b5b0-3ca4-4318-a3f3-76ee1d1d759f,Inbound,Cancellation,Not Needed,Why does it take 5 phone calls to refund an order that has not been delivered and your courier has misplaced or damaged. ,4b6b9fa3-9df1-4f11-80bd-35d520ef1544,29/07/2023 22:47,22/08/2023 19:53,22/08/2023 19:59,22-Aug-23,BANGALORE,Furniture,13186,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,1
ec5ce01b-72a7-4b7b-8d87-7c7aa3d90ae7,Inbound,Returns,Exchange / Replacement,,37ef91a8-6fa7-411b-aba3-f55c9e1f7585,,22/08/2023 11:57,22/08/2023 14:10,22-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
999063f1-e346-40ba-a824-e44f2f1df6e1,Inbound,Order Related,Order status enquiry,,3cb0541f-893c-4c8a-913f-d2a79c1c19ed,,22/08/2023 20:59,22/08/2023 21:01,22-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
58848d69-f01c-43b2-a5d6-bee1688da2b9,Outcall,Order Related,Order status enquiry,,25b5ee99-e11f-4de5-8824-dc11cd0a2ed1,,22/08/2023 16:04,22/08/2023 16:06,22-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b99c67d6-380f-4627-b195-1d39bac68ec7,Outcall,Product Queries,Product Specific Information,,740aabb8-1b81-4e1f-8161-b1c579b7541c,,22/08/2023 08:02,22/08/2023 08:03,22-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3d5beeda-35b7-4945-8c05-3ff5e23f9103,Inbound,Order Related,Installation/demo,Thank you,212eef16-2957-4c58-bcbe-8c8aad0b37b3,,22/08/2023 08:42,22/08/2023 08:45,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
410b1f51-a923-405e-99e9-0988f009a378,Inbound,Returns,Reverse Pickup Enquiry,,87e4f9c2-a2b3-4ec4-90a6-7a12621d44bc,,22/08/2023 09:36,22/08/2023 09:57,22-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
70c84978-8a8c-4ed2-9d8f-76d6c9ac7ce7,Inbound,Returns,Return request,,9bca20f7-5e9b-45bd-a635-6836f6989fdc,,22/08/2023 20:50,22/08/2023 20:53,22-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d0cd3f97-4898-4b1c-a1ac-a622fe483cb2,Outcall,Returns,Reverse Pickup Enquiry,Nice,60a3e576-4f6f-4b59-b74f-22b4e2e3be09,,22/08/2023 09:15,22/08/2023 09:19,22-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
e9d1ebab-c4cc-4a57-af02-f6f8de221e67,Inbound,Shopzilla Related,Shopzila Premium Related,,ebdd03a4-4042-4fe1-9616-a43b3d67b022,,22/08/2023 12:21,22/08/2023 12:24,22-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,2
3e6f9c27-9848-4c39-beb1-8fafca0d4b5b,Inbound,Order Related,Delayed,,2c313f95-c7ed-4444-9f46-8c86158e6dae,,22/08/2023 07:57,22/08/2023 07:58,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
86483226-bba4-43ce-bde3-22b2cec54301,Inbound,Returns,Fraudulent User,,2af0acc1-0003-4f19-aeef-4c404eb7eab1,,22/08/2023 09:27,22/08/2023 09:51,22-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
3e54eb96-ead9-4c1f-81cb-8f8fa078df67,Outcall,Returns,Return request,,96ae6d53-8546-4244-84b6-53771a70738e,,22/08/2023 14:20,22/08/2023 14:23,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
13d84ccd-1675-45b6-9b5b-c59276f50bc7,Outcall,Payments related,Online Payment Issues,,b9292ea2-699f-4f19-82a8-123ceaf482e2,,22/08/2023 18:52,22/08/2023 19:21,22-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
4c1d0b7f-b33e-4286-bb3d-e5c61699ebdb,Inbound,Order Related,Delayed,,b7c8d960-a977-4d42-a41d-529726ec7923,13/08/2023 11:38,22/08/2023 10:48,22/08/2023 10:53,22-Aug-23,IMPHAL,LifeStyle,4961,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
7d8cd719-e649-4490-8639-0052edf710ba,Outcall,Returns,Reverse Pickup Enquiry,,b4bfb0d0-847c-4828-a6ba-394fc9da6445,,22/08/2023 14:35,22/08/2023 14:37,22-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6a0e285e-040f-4240-903a-f6e7c946ca28,Inbound,Returns,Reverse Pickup Enquiry,,2d0e73d5-f7c2-4b3f-95e3-ba1494e963d3,,22/08/2023 20:19,22/08/2023 20:20,22-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b92c411f-1805-4913-8160-97887765d12c,Outcall,Order Related,Order status enquiry,,8a225ec7-149c-4706-8e76-f98152c52cc5,,22/08/2023 22:52,22/08/2023 23:01,22-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
89e8ce75-cac5-4c96-8ff0-85197320abf3,Inbound,Returns,Reverse Pickup Enquiry,,d0bdac5f-8df6-49f8-9184-f3a38411f2dc,,22/08/2023 09:36,22/08/2023 09:36,22-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
2388c448-07a9-4999-96da-3470a74b3ef8,Inbound,Returns,Fraudulent User,,edd338b3-5d0f-450c-a3ca-981a47b2764f,,22/08/2023 10:49,22/08/2023 11:08,22-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
7bdfbfa0-4ea7-4093-9592-bfd8b857207c,Inbound,Returns,Reverse Pickup Enquiry,,0242ade9-7d96-40cf-b8cf-fbc5026509c2,,22/08/2023 20:39,22/08/2023 20:44,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
22d32918-e28b-4507-894c-47e8646691cc,Email,Order Related,Delayed,,38634fff-44a5-421f-b2cb-87f9fd780cf6,,22/08/2023 10:04,22/08/2023 10:05,22-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
8b63f2b2-a38f-41d5-a236-6c0c19a81661,Outcall,Returns,Reverse Pickup Enquiry,Give a promotion to Rahul he just an amazing guy in solving the all sort of issues I think   has to give a new promotion like managing or problem solving assistant! ,a2208477-7aa8-4007-b8a5-f2a384c5740d,,21/08/2023 16:50,22/08/2023 04:43,22-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
5f5e5b41-bf11-4976-a50b-2de75eebc372,Inbound,Order Related,Customer Requested Modifications,,6eb43e05-6ed8-44b9-a64c-b05789893a53,,22/08/2023 18:22,22/08/2023 18:23,22-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ce849363-1696-46d8-b8c3-4fdce64e8e97,Inbound,Order Related,Delayed,,8c0e645e-cb69-480a-835f-d7609e3dc006,,22/08/2023 08:06,22/08/2023 08:31,22-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
20e9d073-ac42-4cc3-aa34-4f0579b300d6,Inbound,Returns,Wrong,,c874b7a6-eab0-490e-babc-71d8eb2810d6,,22/08/2023 20:26,22/08/2023 20:40,22-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
33965f31-5426-46dc-8b30-8b89cc7399eb,Inbound,Returns,Reverse Pickup Enquiry,,f13b45ab-f904-4439-96f0-574464b2a93e,25/07/2023 12:17,21/08/2023 15:18,22/08/2023 15:47,22-Aug-23,ALIBAG,Electronics,289,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
674ab9e3-82e8-45b3-b0da-be2e8e5318f6,Inbound,Returns,Technician Visit,,60bde057-c8d1-446c-b4c6-4caa3f36b01f,,20/08/2023 11:05,22/08/2023 23:53,22-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,1
7fa259ae-12bc-4a69-9ecd-dd654fd1f79c,Inbound,Returns,Fraudulent User,,a0ec736e-10de-414a-986d-80bd6d98eec3,,22/08/2023 12:34,22/08/2023 18:15,22-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
43c02c8f-8215-4708-a37e-4562ce2316f9,Inbound,Returns,Reverse Pickup Enquiry,Good ,faa39d10-b574-4151-9cb4-b90cb6138167,06/08/2023 14:15,22/08/2023 23:03,22/08/2023 23:04,22-Aug-23,SITAMARHI,Electronics,39990,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
ae36cb49-1c5e-45cb-8427-f6c0541891b3,Outcall,Order Related,Installation/demo,,b9cf2908-e996-48e4-a384-18922249b41c,,21/08/2023 19:19,22/08/2023 14:15,22-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
798e9541-0a0a-4b4d-a4b2-998926f3e546,Outcall,Returns,Return request,Love you good,c1ef4000-4176-4382-aa5a-3117a57f1b8b,,22/08/2023 12:07,22/08/2023 12:11,22-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8b5a9efe-d31e-427c-915a-c38828b9239d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,ced56904-2d70-4ce1-b7e4-da5782665610,,22/08/2023 10:17,22/08/2023 10:27,22-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
304e4e9c-0b47-4027-b98d-598c34fc500f,Inbound,Order Related,Delayed,??,2f8b2d9c-ef51-4dc3-985c-d7fb1edfb878,09/08/2023 11:12,22/08/2023 17:59,22/08/2023 18:05,22-Aug-23,CHENNAI,Electronics,371,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,4
0d1cb7f6-5bea-4918-83a1-f7a208f8743b,Inbound,Returns,Wrong,,09301a1a-1a92-4fa2-9f86-093d4f5386f3,,22/08/2023 12:54,22/08/2023 12:55,22-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
51602035-68b6-4751-8f33-5e9fea57492d,Inbound,Cancellation,Not Needed,,8bc9feaf-2788-4bb6-afe2-9e4abb6de371,,22/08/2023 12:52,22/08/2023 12:54,22-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
1813c54e-c1bc-4a5f-bd32-7f317e80c925,Inbound,Returns,Fraudulent User,Vgood ,99bb92a3-16fa-4a88-939b-c1a33a689edd,,22/08/2023 18:33,22/08/2023 18:42,22-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
b363bf77-ee69-4e7a-9378-08c928f71471,Outcall,Returns,Reverse Pickup Enquiry,Policy bad,e9b4f792-b4ac-4123-bab5-2458ba453e73,,22/08/2023 07:42,22/08/2023 09:11,22-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
298dc5aa-2de7-4624-88ab-bd8b54fa054c,Outcall,Returns,Wrong,Hackers are on the way when try to contact customer care support. ,26989e2a-f56d-41d3-8fc8-86c5c570a5c7,,22/08/2023 16:55,22/08/2023 22:19,22-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9a791315-cfc6-4481-98ec-e2b497e4f4e8,Inbound,Returns,Reverse Pickup Enquiry,I want replace my product ,979161c9-8241-4bc2-9e82-15bea6ab529f,,22/08/2023 17:15,22/08/2023 17:17,22-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
429c0429-d55a-42fc-9f56-a8a4d221e0f5,Outcall,Returns,Return request,,3d622c5c-a4f5-4acb-9ea4-8dfd7437d70a,,22/08/2023 10:12,22/08/2023 10:19,22-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
4ebfdec9-e436-4d2a-84d7-a723aa25c5b5,Inbound,Payments related,Online Payment Issues,,4a993eea-2678-4b4b-b9f5-9cc2db66524a,,22/08/2023 11:34,22/08/2023 12:45,22-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
90723405-a9b1-4073-8ace-88075d321c65,Inbound,Returns,Reverse Pickup Enquiry,,e0068444-1f86-46bc-9c74-578a9cc3c09a,08/08/2023 23:28,21/08/2023 20:57,22/08/2023 08:29,22-Aug-23,RANCHI,LifeStyle,678,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
f9125c23-2344-4ef0-9120-c113c47b8e5e,Inbound,Returns,Exchange / Replacement,,a9b3837b-fd69-4009-aea1-9516bc09101a,,21/08/2023 14:55,22/08/2023 11:52,22-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
1d44140c-2bf3-427a-ae51-d13c9a5d4feb,Inbound,Returns,Reverse Pickup Enquiry,,aced4e42-5971-4650-ac61-ecb5a55539fb,,22/08/2023 13:01,22/08/2023 13:02,22-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
553a7fb2-17cb-4780-a074-9a5745b7f20a,Outcall,Feedback,UnProfessional Behaviour,,3211a07f-fdbe-4ea8-a0c4-4cd6c6a7463d,01/08/2023 11:51,20/08/2023 20:59,22/08/2023 19:51,22-Aug-23,PERNEM,Furniture,315,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
a82b56c0-7aff-4b99-a8a7-6450bde17f26,Inbound,Order Related,Installation/demo,Executive talk very well but not able to resolve my Chimney problem still,6e19174b-7530-4b31-b95b-6d4982347a2f,07/01/2023 18:07,19/08/2023 11:22,22/08/2023 06:31,22-Aug-23,BANGALORE,Home Appliences,8499,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,1
40f52cb3-a363-443c-8108-f043e74cfbdb,Outcall,Returns,Reverse Pickup Enquiry,Ok thanku,5a1c85a2-549f-4152-b028-97129a72e211,20/07/2023 22:12,22/08/2023 10:26,22/08/2023 10:41,22-Aug-23,SWAIMADHOPUR,Electronics,1499,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
72ee2caf-ee28-46e5-8f39-8ab7c358d5ce,Inbound,Cancellation,Not Needed,Counter Fake product sellers,28011edf-1758-437e-ab46-107907035812,,22/08/2023 13:35,22/08/2023 14:45,22-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
294fbc81-97de-4657-9c2a-17dd9687e6f0,Outcall,Product Queries,Product Specific Information,,df47d4b0-258a-4f00-8f7d-aeb3c580e73a,,22/08/2023 09:24,22/08/2023 09:27,22-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6dc05412-04db-4b71-b778-cc22f10b31a0,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience of Shopzilla ,a1e1075e-8c24-4bec-b364-e4296c098e59,,21/08/2023 20:22,22/08/2023 16:25,22-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,1
5f10f80e-70c3-469b-b34e-d1b466aa0b55,Outcall,Returns,Return request,Customer executive should behave right way in dealing with issues and address them in right direction ,5598c516-cc6c-4999-9d16-ff16f7579a67,,21/08/2023 18:54,22/08/2023 00:13,22-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
d639910a-8a18-4178-9a83-79b8b53fefbe,Inbound,Order Related,Order status enquiry,Bed ,c441b1c9-2ca0-4513-b478-02732d2e103d,15/08/2023 08:46,22/08/2023 00:03,22/08/2023 11:11,22-Aug-23,HISSAR,Home,1599,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
5febb3c9-1d7c-43ec-b9fd-ffad50625be4,Inbound,Returns,Wrong,Good Talking Language,03656d3b-c081-4f60-8a6e-2b0907036295,,22/08/2023 23:37,22/08/2023 23:41,22-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
4705218d-0dc2-4eaa-a330-7891e66651e0,Outcall,Order Related,Order status enquiry,Very helpful costumer service,1993303f-d525-4600-a111-90bc4223274f,,22/08/2023 09:38,22/08/2023 09:39,22-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a1052b2b-1872-4c84-b4ec-9eb7d4c63c50,Inbound,Returns,Reverse Pickup Enquiry,,604b7df6-0cc9-443b-9400-bcd156eb1384,,22/08/2023 13:24,22/08/2023 13:27,22-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
c840566e-056f-4b41-a869-20f1f9f3c76d,Inbound,Order Related,Order status enquiry,,648da83f-1089-4cbf-9d50-1329448e6ae7,,21/08/2023 00:22,22/08/2023 11:59,22-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
9f6ea07a-5d50-4982-969a-e2f73ff29d60,Outcall,Shopzilla Related,General Enquiry,,9d1b366f-ca71-4e84-9306-8db3d4b78fcd,,21/08/2023 20:53,22/08/2023 03:06,22-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
be415974-3793-4171-a2ad-bee10e5c3e36,Outcall,Returns,Reverse Pickup Enquiry,,8cce6f37-e7bd-4b11-ad88-3afcf012375e,,22/08/2023 20:27,22/08/2023 21:50,22-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
5d76b7ef-e837-483d-a611-4f27869de35e,Inbound,Refund Related,Refund Enquiry,,1f841c5a-bb04-4860-b508-ddc2a133bb56,,22/08/2023 22:30,22/08/2023 22:33,22-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
9a70ca18-be9d-445a-b681-d899539d4a67,Inbound,Order Related,Delayed,,d11796e1-045f-446e-9ca4-e486460d6021,13/08/2023 09:38,22/08/2023 09:39,22/08/2023 09:47,22-Aug-23,HAZIPUR,Home Appliences,1299,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7c093cd8-b356-4e21-8cf3-c0ac5073c31f,Inbound,Returns,Self-Help,,27364268-255f-4535-8bcc-4783f7204207,,22/08/2023 11:06,22/08/2023 11:11,22-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,3
dd9490c6-caf6-4924-b5ac-663ee075894f,Inbound,Shopzilla Related,Shopzila Premium Related,,ba609c0d-d59a-42c5-a227-32d2037ebfcd,,22/08/2023 20:23,22/08/2023 20:42,22-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
dacdac9d-85d2-458b-b94b-1d224e2c53ce,Inbound,Order Related,Delayed,,25c06e07-0d5a-4941-9776-fb809c45baad,,22/08/2023 21:55,22/08/2023 21:56,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5ab3c994-4968-43b4-90a2-68e138d7041c,Email,Returns,Service Centres Related,Good,02cbb3c0-3868-406e-bc46-e8e7a78a7007,,22/08/2023 15:10,22/08/2023 15:15,22-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
539f0974-8262-46d4-bae4-3b6b8d447215,Inbound,Returns,Reverse Pickup Enquiry,,692ee8b1-fbd2-4dbf-b600-4f672026269c,,22/08/2023 23:08,22/08/2023 23:12,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
921eb4ff-5198-451b-aa5f-4e17d700dbf0,Inbound,Order Related,Order status enquiry,,180bf0a6-6d90-4837-846f-837d0855c4e9,,22/08/2023 10:55,22/08/2023 10:58,22-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
517982c2-500f-46bb-b241-39f07d317bd7,Outcall,Returns,Return request,Best ,daa24d27-084f-417b-aaba-329f60462332,,22/08/2023 07:02,22/08/2023 07:07,22-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
e0ce6510-23db-458a-b112-67621634e635,Inbound,Returns,Fraudulent User,Please remove open box delivery I have faced problem twice,6f8ee349-8682-4d67-9b6c-3eb61cddf81e,,22/08/2023 18:13,22/08/2023 18:24,22-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
e01a5113-3610-447d-a885-94ea3015641f,Outcall,Returns,Return request,,09ac3630-6470-4f6c-af75-355b7a634a31,,22/08/2023 19:49,22/08/2023 19:57,22-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
869db268-81a4-4c65-9637-9c777dbded54,Outcall,Returns,Fraudulent User,,6c1f77e4-6165-4d86-8b69-6b39b005d54b,,22/08/2023 10:43,22/08/2023 10:44,22-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
7ad29d16-7c92-4e99-8437-323ec2d6f7b7,Outcall,Returns,Wrong,,5a0254cf-2d34-42cd-999f-d1ae669d930a,,22/08/2023 12:45,22/08/2023 12:45,22-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
9f4d382e-520c-4457-a3b5-444020858c21,Inbound,Returns,Missing,,b83d8340-fc0e-4b88-bd1f-04de37dfdcab,,22/08/2023 14:44,22/08/2023 15:49,22-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5fb1ff2a-138c-438e-ad1f-df8700b68a59,Inbound,Order Related,Installation/demo,Fast reach ,17dcbe0a-df51-4874-bff2-e534adf064a4,,22/08/2023 11:17,22/08/2023 11:26,22-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
9bb323be-7662-40f7-8632-da458eac5161,Outcall,Order Related,Delayed,,bd5456f4-9098-4145-bd43-be8605a3e374,,22/08/2023 19:01,22/08/2023 19:28,22-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
bf74b45c-621f-4856-bc17-b613d2275ebd,Inbound,Returns,Reverse Pickup Enquiry,,664acd00-f34b-4888-8fed-35ebaf49414f,,22/08/2023 09:00,22/08/2023 09:12,22-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
3e83852c-1e8a-4510-8633-8bbf60ee11fc,Outcall,Returns,Reverse Pickup Enquiry,,120c3035-4ab0-476b-808b-09b6b95200f8,,22/08/2023 11:48,22/08/2023 11:50,22-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
7c8b4b34-7a15-42b3-9eae-5ea99f83bf36,Email,Returns,Service Center - Service Denial,,151f2188-8738-444a-ace6-866a2d9afd6f,,22/08/2023 17:23,22/08/2023 17:37,22-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,4
4bbe0a60-b926-4128-bfb5-5519db11bfdd,Outcall,Order Related,Installation/demo,,47516667-7d90-441a-a2b9-8cf601595ded,,22/08/2023 18:24,22/08/2023 18:28,22-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7913c4a1-5134-4a1a-b52f-40188ab57f32,Inbound,Order Related,Installation/demo,,1833e1a3-13c1-4ca7-a613-5bc870ed7d3e,,22/08/2023 19:01,22/08/2023 19:04,22-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
a0c25097-d35f-4f39-b9f1-e29cddedcbbb,Inbound,Returns,Reverse Pickup Enquiry,,03739bfd-c1c1-44bd-ab6b-1bc620a5b5e0,,22/08/2023 16:30,22/08/2023 16:31,22-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0fe2abd0-aa36-467f-98d8-6a4e26f2bedc,Outcall,Order Related,Order status enquiry,Good customer spot,bbe0b4e4-9456-4d3d-a804-b90417165fb7,,22/08/2023 15:48,22/08/2023 21:52,22-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
9c70049e-2007-4a83-b316-f596e8356704,Inbound,Product Queries,Product Specific Information,Thanks for resolving ,9a3fb932-7067-4507-a397-3a188c365077,,18/08/2023 14:46,22/08/2023 03:48,22-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
46e2df1c-4e31-4815-898a-df0e114a0362,Outcall,Returns,Reverse Pickup Enquiry,,2edb47c0-4141-428f-92b3-59a962e599b5,,22/08/2023 12:46,22/08/2023 12:47,22-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c98e8833-e870-4bd4-a46c-05bbfbd4a6ef,Outcall,Returns,Return request,Care should be taken for packing and transporting ,8debe2a1-1afe-465c-86d4-79c6484d58b3,,22/08/2023 09:58,22/08/2023 09:59,22-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
196abc7e-29a0-4ac5-a56f-8c0b1d13df98,Inbound,Returns,Reverse Pickup Enquiry,,d4d79481-fec9-409d-aee3-8144ce255731,20/07/2023 23:02,22/08/2023 09:20,22/08/2023 12:16,22-Aug-23,HYDERABAD,Books & General merchandise,11999,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,3
5286e006-8be6-419e-a94a-e9420ba8c654,Inbound,Shopzilla Related,Signup Issues,,0b2806bd-f17f-4b19-856a-cf7b7d857428,,22/08/2023 17:27,22/08/2023 19:41,22-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7f5850a9-ca2f-4c07-a7a3-353ed0b56e3f,Email,Order Related,Delayed,Good ,339da1b5-b6cd-47b7-82d9-52d2422ea36e,12/08/2023 14:46,22/08/2023 14:49,22/08/2023 14:50,22-Aug-23,SONBHADRA,Mobile,13999,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
365a2d14-b439-44f9-b5c3-f507954d6431,Inbound,Cancellation,Not Needed,I am happy ,7d9d32f9-f952-4adb-ade9-2fcf23034cb5,19/08/2023 13:54,22/08/2023 12:06,22/08/2023 12:10,22-Aug-23,JAIPUR,LifeStyle,387,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
b4c37a16-0a8c-4b67-aacb-4feae4f20736,Inbound,Shopzilla Related,General Enquiry,Helpful ,9b91c0cd-0b76-4540-bee1-8d5441bfa1c4,,21/08/2023 23:43,22/08/2023 00:28,22-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
24bd14ad-9b1a-4e0c-a137-7063f26c1f83,Outcall,Returns,Reverse Pickup Enquiry,,09908853-97ec-4b78-b359-54aa82c9e1fb,,22/08/2023 07:32,22/08/2023 07:37,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6260915f-af3e-4f54-a3f7-7cdf54d12b10,Inbound,Returns,Reverse Pickup Enquiry,,f480be5e-9471-406f-850a-9117aefd7627,,22/08/2023 09:53,22/08/2023 09:54,22-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
ca9b8caf-04f9-4146-a897-c2092be4c7ed,Inbound,Cancellation,Not Needed,,255c7e51-a5fb-40ae-9f5b-655f08c9c1fa,,22/08/2023 18:51,22/08/2023 18:57,22-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
087e4f33-9c38-45f7-89a7-f391d19c440a,Outcall,Returns,Missing,,913c3b04-3bdc-4ff9-8d6b-dd1288b79ac6,,22/08/2023 20:21,22/08/2023 21:34,22-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
9a7ecff3-0ad8-43e8-a45b-a2daf9df16ad,Inbound,Returns,Reverse Pickup Enquiry,,1064150f-97e8-4b5d-9d02-ff4b32e062a6,,22/08/2023 19:37,22/08/2023 20:01,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
04022359-f424-4e53-805f-09927ee94f0d,Inbound,Order Related,Seller Cancelled Order,,5cbaa5a3-3098-4400-8334-e6a76f8b559c,,22/08/2023 06:09,22/08/2023 06:31,22-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
e11631fc-d515-49f1-97c8-642cd996ba09,Outcall,Payments related,Online Payment Issues,,bbf5e222-8420-40c3-be16-f6dd8aaaab77,,22/08/2023 09:47,22/08/2023 09:54,22-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
ef2516f3-7629-47f5-986b-d87841b16a52,Outcall,Returns,Reverse Pickup Enquiry,,1e22089c-5702-4853-b6c0-d9e1b8fb1715,,22/08/2023 12:49,22/08/2023 13:05,22-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,2
572550f2-6a2c-42dc-8d19-11d90b6883c3,Inbound,Shopzilla Related,General Enquiry,,1016bdfc-aa96-4ce3-9c95-c8e4133f3065,,22/08/2023 18:45,22/08/2023 18:47,22-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
db5df6a0-56dc-4874-b098-18104f819365,Inbound,Returns,Reverse Pickup Enquiry,,c2caea32-8dc4-4904-8379-a492e1be9be6,,22/08/2023 19:28,22/08/2023 19:45,22-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
0821367d-ef51-47ae-84cf-14e57ab89b7b,Outcall,Returns,Reverse Pickup Enquiry,,353d2cd1-371f-4a91-8967-f7630e4cb9bf,19/06/2023 21:46,21/08/2023 16:48,22/08/2023 12:16,22-Aug-23,JAIPUR,Electronics,2499,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
957a9d86-9ff8-4274-a91f-4fd6b8557138,Inbound,Returns,Wrong,Pls return my orginal shoes   ??????,16b52dbd-e2df-4e8d-8e7c-a7df8da728e5,,22/08/2023 07:37,22/08/2023 07:39,22-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
66f28a24-8888-4521-a953-d7084b6b466f,Inbound,Returns,Reverse Pickup Enquiry,,0019179f-7e9e-4fc1-b75f-12818e72b045,,22/08/2023 22:47,22/08/2023 22:51,22-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
d4b39c53-06c1-4fe4-8683-771cd7a927f9,Outcall,Returns,Service Centres Related,Good,5ffd8363-8fff-4769-a1f0-1f1db796da3a,,22/08/2023 11:48,22/08/2023 11:51,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7fa5222a-3c79-4612-aae7-7ed0957bf372,Email,Returns,Exchange / Replacement,,3bad6762-0945-4582-b116-e386c08d2a8a,,22/08/2023 19:58,22/08/2023 23:49,22-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
faa92985-287d-4e33-9d62-26a936a1efd8,Outcall,Order Related,Seller Cancelled Order,,1e7afe90-742e-461b-966b-68e8be98559e,,22/08/2023 00:35,22/08/2023 00:51,22-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
00d1cc61-ecba-42dc-a3fa-19bd5ba8f627,Inbound,Returns,Fraudulent User,,d0cfeab3-3682-4d90-be6f-3bbbf5efa2ce,,22/08/2023 08:07,22/08/2023 08:11,22-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
990d2021-3bd9-4548-a3d5-ab1d9a9f31fe,Inbound,Order Related,Delayed,,044627d7-6c02-4465-bb8f-402dbfa801d3,,22/08/2023 08:57,22/08/2023 08:57,22-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
77b33fb9-f66f-4566-81e0-5dfc62007b0b,Inbound,Returns,Damaged,,54f17bf2-73a0-4061-857e-6b7171b8087f,,22/08/2023 13:19,22/08/2023 13:25,22-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
fd12112c-d441-4fc2-9fb5-2f0a05b9ba37,Inbound,Returns,Missing,,c60fcc49-ea45-4bf6-8030-41984b30766b,,22/08/2023 20:59,22/08/2023 21:02,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
624ee897-72cb-4df9-b1fc-853968589be5,Outcall,Returns,Missing,Shopzilla very bed with her customer ,053da0f9-decc-4e58-ade0-a77c96619239,,21/08/2023 16:41,22/08/2023 12:22,22-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
765aa37e-fa9b-49a6-a579-6122ec9dccc1,Inbound,Cancellation,Not Needed,,9d5ccff1-fb13-4252-8777-cb8a56950814,,22/08/2023 08:55,22/08/2023 08:59,22-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
8aa43e87-8140-4cdf-bd73-6bda65784737,Inbound,Returns,Service Centres Related,"Customer support number is not available for the product.  I hope you need to work on this, its quitedisappointing.  As me and my family are an old customer we are very happy with the service. wish you all the very best. ",4d74093d-8cfc-469a-83f7-76f112aca15a,,22/08/2023 12:39,22/08/2023 12:44,22-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
88f52fea-e384-4b2d-9b78-0431217e7a52,Outcall,Product Queries,Product Specific Information,My order is confirmed ??,71f66c43-4aff-4353-889e-dca2bfe5d82a,,22/08/2023 17:48,22/08/2023 17:59,22-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0f43ff4e-f2d1-416a-a0c8-e612ccc0740a,Inbound,Order Related,Order status enquiry,,693bb4ed-c06f-41b4-ac26-1068f01c49a5,,22/08/2023 15:09,22/08/2023 15:15,22-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
a3d0ed99-6324-4ffd-980a-aae3946f5e0f,Outcall,Returns,Return request,,42f0e495-a7bb-452b-bb5c-0e8ba7edb307,,22/08/2023 12:52,22/08/2023 12:54,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
094cf41f-9d0e-4a16-a2e1-174952f539bb,Outcall,Returns,Return request,Good ,9e39394f-73b1-4578-998c-4352ad6cbfcd,,22/08/2023 14:25,22/08/2023 14:26,22-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
a308b1b3-3a70-4e63-b78e-952f6eeab472,Outcall,Returns,Reverse Pickup Enquiry,,ee609c00-2bf6-4873-83a8-70dfe64348ea,07/08/2023 10:33,22/08/2023 10:40,22/08/2023 10:40,22-Aug-23,AHMED NAGAR,LifeStyle,1499,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
78d593d2-27e0-45c1-8835-ec99013114c9,Inbound,Returns,Reverse Pickup Enquiry,?????? ?? ???????? ?? ?? ??? ?? ?? ?? ???? ??? ???? ?????,6addc868-b795-4c71-bdab-a11aabbe0ca4,,22/08/2023 16:39,22/08/2023 16:49,22-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
29a6ba83-f9e5-4135-b8d6-dbf0542f5661,Inbound,Returns,Fraudulent User,,b9bdcf07-c63e-42a2-a6ec-0c45aa7631ac,,22/08/2023 19:28,22/08/2023 21:37,22-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
33e31fd3-45bf-44f3-bda4-510c2b1c22f3,Inbound,Order Related,Delayed,,7fe6001b-b508-447f-b22f-de97d56a8a53,,22/08/2023 09:54,22/08/2023 09:59,22-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c9e0e062-c271-4d53-8579-906f5f93cd1a,Inbound,Cancellation,Not Needed,,bed73788-d9c6-465f-ab1f-fb2c2d866bdc,10/08/2023 13:29,22/08/2023 10:01,22/08/2023 10:33,22-Aug-23,DARBHANGA,Books & General merchandise,125,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
99c9fa3d-c723-46b3-941f-cec4598877f8,Inbound,Returns,Reverse Pickup Enquiry,,3f6462b1-387f-4dc2-9f7d-b36adb679039,,22/08/2023 03:52,22/08/2023 03:52,22-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
1160f9c1-807d-4ec0-bfb4-e8dd226218fc,Inbound,Returns,Return request,,2cd27f43-4f5f-4a83-a03b-1308d86cf5cd,,22/08/2023 21:56,22/08/2023 21:58,22-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
488aaa6b-999a-4557-8819-c86413ddb407,Outcall,Returns,Fraudulent User,,ba675907-abd6-4c58-a8bd-e2ddacf63172,,22/08/2023 10:57,22/08/2023 18:42,22-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d987560a-9b1f-4d66-be7a-101f6a10f3fe,Inbound,Order Related,Order status enquiry,,f2de6126-ef61-40a5-9f47-95ce1f04af8f,,22/08/2023 14:20,22/08/2023 14:26,22-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7bbbac06-85e4-4a53-a114-a9bf7dc5ef4f,Inbound,Order Related,Priority delivery,polite behaviour and helpful,88401cdc-9cda-44d5-89a2-74cf9951125f,,22/08/2023 21:15,22/08/2023 21:17,22-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8c5c15c5-33cd-46f8-8470-d0c4987e67d7,Inbound,Returns,Wrong,Thank you Shopzilla customer care,ff176b4c-962a-4cd7-983d-610f10cee469,,22/08/2023 08:03,22/08/2023 08:09,22-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
6f881a43-1483-41c2-a2f6-64e2f3011033,Inbound,Order Related,Order status enquiry,Coustomer care executive taken long time to resolve the problem.,073555b1-f08f-445e-9626-33432430da13,,22/08/2023 08:02,22/08/2023 08:04,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
1d0bf629-4500-4cf6-ae2b-eac05ded92bc,Inbound,Returns,Reverse Pickup Enquiry,,645f211c-a532-497d-b7f9-c0bb28110fc3,,22/08/2023 23:08,22/08/2023 23:09,22-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
4cc88fe8-e0a8-4992-8c7d-89b94152adbf,Inbound,Returns,Exchange / Replacement,,4252569c-e560-400a-a2c6-ff4de9580684,,22/08/2023 23:53,22/08/2023 23:54,22-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2e8282b9-e02c-444b-96cc-8266c94fb1a8,Email,Order Related,Delayed,Very good person ????????,58e04a2f-51d7-4d0c-b6ec-137f7eb3f53f,,22/08/2023 06:48,22/08/2023 06:52,22-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
2c568679-1dd2-408c-a0b4-4747276e3787,Outcall,Cancellation,Not Needed,Very good customer service ,c9805980-5099-4d9c-9fbf-df1f7630d01c,,22/08/2023 18:21,22/08/2023 20:32,22-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f5ef9e9a-4cf8-447e-93d9-e7ac3349743a,Inbound,Cancellation,Not Needed,,59cb734d-edad-4170-a814-4cd3a5fc869a,07/08/2023 19:40,22/08/2023 10:27,22/08/2023 10:31,22-Aug-23,HYDERABAD,Books & General merchandise,390,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,3
f645f870-c70e-4204-a713-f555b106b7c1,Outcall,Order Related,Unable to track,,a6f7c4c2-fae4-45b4-8f2a-838b72e3370f,,22/08/2023 19:43,22/08/2023 19:44,22-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4f66c32d-13eb-4222-9212-61b9dcc91260,Outcall,Refund Related,Refund Enquiry,Customer care officer is a good guy ????????,8c04f0dc-736f-488a-9f58-58f2fcf8b26b,,22/08/2023 22:37,22/08/2023 22:49,22-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
04f1fd2f-5217-4d95-9c94-fbd065a8689d,Inbound,Returns,Return request,Everything is good about Shopzilla except the otp on registered no. With Shopzilla... it should come on ordered no. So that a person can initiate the return process,d865cf02-5e48-4581-ad4f-921b4a373b6f,,22/08/2023 20:16,22/08/2023 20:25,22-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
4c33924a-a641-4666-aba3-7bd0155d6683,Outcall,Returns,Return request,,59bc9a03-5822-4b88-94bf-ce86aeb7fdf5,,22/08/2023 12:13,22/08/2023 12:22,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
b549826f-f8bd-4505-aba9-eb373c0f790f,Inbound,Order Related,Seller Cancelled Order,Good service,42e43228-98ff-4a00-81e3-ce269f912628,,22/08/2023 21:07,22/08/2023 21:10,22-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
16778ee8-409b-4b8b-bd2f-e8a0f196eac9,Inbound,Returns,Exchange / Replacement,Very good ,617cddd4-216b-407a-8627-32733d87b726,,22/08/2023 22:09,22/08/2023 22:09,22-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c3258dac-3c84-41ce-bcfb-949dbdbad027,Outcall,Payments related,Online Payment Issues,All Good,904cb512-c0bd-4a1a-8e4c-befe31e079e0,,22/08/2023 13:04,22/08/2023 13:05,22-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
5b0f3746-97b4-4905-890e-6b16e65343e0,Inbound,Order Related,Invoice request,,21204209-4faf-4ed7-aab0-982a1a21cf28,,22/08/2023 16:48,22/08/2023 16:50,22-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
d993443c-02c1-49ed-8f62-ddcdb101c9e7,Inbound,Cancellation,Not Needed,,fecd5e86-2f81-428b-82e5-8edf89c4573f,,22/08/2023 19:44,22/08/2023 19:46,22-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
b55a3c9c-89aa-4275-9946-fdbe4b3cc3c8,Outcall,Returns,Reverse Pickup Enquiry,Solve my problem ,30b91494-cc4e-4196-a4e4-2c6a1def3552,,22/08/2023 20:58,22/08/2023 21:01,22-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
0a0476eb-ad52-48ba-aa28-8917f32cb1fc,Inbound,Order Related,Order status enquiry,,bcc07839-be85-4755-a8e8-3f952ac55b00,,22/08/2023 15:25,22/08/2023 15:26,22-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
7a01acd7-f129-48c5-9a34-88a6b9075f20,Inbound,Returns,Reverse Pickup Enquiry,Good,8ca641a7-6cde-4620-96de-aaac62e56649,,22/08/2023 13:44,22/08/2023 13:45,22-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
f1699264-484b-42c6-b722-f46db6db7fb0,Outcall,Returns,Reverse Pickup Enquiry,Good,d11a6af6-0dd8-4c13-a267-b72ed7da8e4c,,22/08/2023 17:10,22/08/2023 19:59,22-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
25b5e9a8-439e-4c38-a47b-4634774c8b19,Outcall,Returns,Return request,,0d63a51b-5018-448c-89ca-bc53aa201f5c,,22/08/2023 00:25,22/08/2023 00:26,22-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
8906e6ee-b22c-46c2-8477-2cd7105189dd,Inbound,Cancellation,Not Needed,Nice job,dac3bfd2-22e5-4ffa-ac7d-dfeb2f292f71,,22/08/2023 16:45,22/08/2023 17:06,22-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
54cfc437-1a96-409a-9253-bbab4aa3a3df,Inbound,Returns,Wrong,,257fcafe-31ce-4e2c-b1d3-4f669f7dcd1d,,22/08/2023 15:51,22/08/2023 15:56,22-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b57d998e-747f-4090-9495-184aae41ceb6,Outcall,Refund Related,Refund Enquiry,,7c2972d4-b963-49ae-a34f-ca7ea4ab44c6,,22/08/2023 17:05,22/08/2023 17:36,22-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,1
57703a96-8a3a-4f06-8955-425d5e8d0487,Inbound,Order Related,Order status enquiry,Very good ,feb026ac-ee59-4179-8628-45f0d335d6e7,,22/08/2023 18:26,22/08/2023 18:26,22-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
bae21740-6ad9-4bb1-968a-285c801dd6a8,Inbound,Order Related,Customer Requested Modifications,,ef29ac45-0fb1-4709-8c8b-34aafebe2444,,22/08/2023 18:13,22/08/2023 18:15,22-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
abd13c0d-b992-4ab0-bd64-705dd82e3942,Email,Refund Related,Refund Enquiry,,8e15d948-09c9-4816-a506-986e79f63fc6,,22/08/2023 18:17,22/08/2023 18:21,22-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
d7290530-87f7-46cd-8124-93ba7faae7ae,Inbound,Order Related,Installation/demo,Ph,3a736f1a-5faf-4f8b-b288-5b7e93c06c7d,,22/08/2023 18:26,22/08/2023 18:45,22-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
bdb4f7cd-6e9d-4322-9626-3477227bea77,Inbound,Order Related,Delayed,,b289a91d-59dd-4880-ad6f-527955855c9d,31/05/2023 13:50,21/08/2023 15:09,22/08/2023 06:48,22-Aug-23,MUZAFFARPUR,Books & General merchandise,81,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,1
b3481c4f-fc0f-4952-9aa0-d933c2b79712,Outcall,Payments related,Payment related Queries,,149b168b-e356-4de0-a9b0-d026c5cc960b,,21/08/2023 18:42,22/08/2023 12:35,22-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
ef3706ba-df3c-4f3c-9f41-098abbc2d06b,Email,Feedback,UnProfessional Behaviour,,50db384f-0ea3-4d96-8e2a-f525193169ac,,22/08/2023 17:08,22/08/2023 17:11,22-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
6473b564-fb87-41b3-9506-11779be9c081,Outcall,Order Related,Installation/demo,,258605f8-3ba3-47a1-80f5-fd6c94f48f40,,22/08/2023 11:55,22/08/2023 12:04,22-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e1b0b28d-df05-4cb4-b616-9d55f42dd69d,Inbound,Returns,Fraudulent User,,57cb7b55-8959-4e7c-9d6e-e825d0ecb528,,22/08/2023 19:02,22/08/2023 19:06,22-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
5fff7415-54d4-419b-bce2-69373a4c9581,Inbound,Order Related,Order status enquiry,????,75394096-c2bb-46a6-b2ff-2cdf72d25312,17/08/2023 07:38,22/08/2023 21:15,22/08/2023 21:18,22-Aug-23,SEONI,Electronics,338,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
185ca213-5e89-4ba7-a222-a390f6dadaa5,Email,Order Related,General Enquiry,,ded8cf53-2108-426c-9d4f-92c61ec0e0e1,,22/08/2023 10:26,22/08/2023 10:29,22-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
7c5df99c-bbfa-4a98-8b94-2b0bae770c5c,Inbound,Cancellation,Not Needed,,49cfc07b-6479-4584-a6f7-99992bfe7c50,,22/08/2023 12:37,22/08/2023 13:05,22-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
ef2cb04b-2b7a-49e7-a1e2-c3f26280f479,Outcall,Returns,Reverse Pickup Enquiry,I already deactivated accont due to this issue .good bye Shopzilla,f0c20858-8fbb-4f2c-aa8c-0a17c901ea7d,,22/08/2023 20:46,22/08/2023 22:19,22-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
0165fbac-abcf-450a-9974-08b73c39fb82,Inbound,Returns,Fraudulent User,My according Shopzilla service has been good ,a26a4abf-7a7f-463f-a1c8-1e9fc06c4def,,22/08/2023 11:59,22/08/2023 12:00,22-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c3914351-0091-4a17-be32-f3c3b040be41,Inbound,Payments related,Online Payment Issues,,fcdbabfe-69de-4999-b80f-4132623f82b7,,22/08/2023 12:13,22/08/2023 12:19,22-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
901631ae-06b0-4b1a-b4a8-3764ba0213ef,Inbound,Product Queries,Product Specific Information,,f612e6e2-0d33-408a-8f51-30e5e1fbb4c8,,22/08/2023 14:33,22/08/2023 14:49,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
1d85f77b-055f-4589-876a-77c25b6884b0,Outcall,Returns,Fraudulent User,It took my precious 22+ minutes to resolve my query. Please lessen the time for resolving Customers' queries.,8d6695a8-c170-4f94-be7b-fdb9faf498cd,,22/08/2023 19:08,22/08/2023 19:55,22-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
fed12329-2410-452d-b048-954f0313d206,Inbound,Payments related,Online Payment Issues,,c83e2b58-dda5-47b3-8825-225573f8c304,,22/08/2023 07:38,22/08/2023 07:51,22-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bc1d9774-bb99-4f5c-9622-79d260f00951,Inbound,Returns,Return request,It was good experience so far,72b7f732-f64f-4ace-86c6-fb2b8c41b49e,,22/08/2023 13:00,22/08/2023 13:02,22-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
ded8b4af-1962-4efa-b189-48ca31ccab58,Inbound,Returns,Wrong,,d0354676-705e-42e0-acb1-fc8fb8b60960,,22/08/2023 13:26,22/08/2023 13:29,22-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
89f5cc5c-d46c-4471-ac87-f8fe8a76f41a,Outcall,Returns,Return request,,8a36d60c-7034-44d8-9ea9-9a17eddb1027,,22/08/2023 20:47,22/08/2023 20:54,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
f550eb68-447a-485d-ba44-a58d3187f9b4,Inbound,Order Related,Installation/demo,,9609302e-1e98-4a44-b53c-6e642b06b42b,,22/08/2023 01:51,22/08/2023 01:54,22-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
86916c78-db52-477b-85d5-ba606c4d130a,Outcall,Returns,Return request,,33d83529-c9e3-435e-9a60-13157100197f,18/08/2023 14:40,22/08/2023 18:36,22/08/2023 18:38,22-Aug-23,NAVI MUMBAI,Electronics,2199,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
5bc31429-5708-4e3d-a7e6-a29ceae8150d,Inbound,Shopzilla Related,General Enquiry,Awesome ,229755ff-3087-4ec8-bf9e-016bdebdb9b2,,22/08/2023 12:25,22/08/2023 18:03,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ad090215-695b-4964-ad6a-f79ac9a9ad9d,Outcall,Returns,Wrong,It was nice person to interact with.... Moreover please process the promised request asap. Thanks,aa8d14b6-8e4a-4427-bb4c-22e9e7d6c7f1,,22/08/2023 19:12,22/08/2023 19:23,22-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
13a87df4-a1bc-4dee-ac4a-b143ac80aebb,Inbound,Returns,Return request,,84eeefe6-b2b5-4270-8327-7cb1e146b2d4,,22/08/2023 20:55,22/08/2023 20:57,22-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ec801c52-c93b-48b3-bfee-70bc39e9eb4b,Inbound,Returns,Fraudulent User,,f7666fb3-a3b1-4b74-be3f-8aa9e32f9afb,,22/08/2023 21:57,22/08/2023 22:36,22-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
af7d9021-3b3e-4929-8dce-aaeef3da87c7,Outcall,Order Related,Order status enquiry,,9ebd2117-c51f-478c-9e16-9cf4920713af,,22/08/2023 14:09,22/08/2023 14:10,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
9273fb33-5c1e-4dca-a470-ecf7d633755d,Inbound,Order Related,Delayed,,b9625e0a-c891-40d1-9dc7-4fa212d768ab,13/08/2023 12:13,22/08/2023 17:00,22/08/2023 17:05,22-Aug-23,NEW DELHI,LifeStyle,247,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
3dfa1c53-19ed-4e4a-9b34-49a53a7c2859,Inbound,Refund Related,Refund Enquiry,Really appreciate the help given by the agent ,6ffac4f6-6cc7-4ce1-9f4a-f2a7c4d64161,,22/08/2023 16:57,22/08/2023 16:57,22-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
49e633b8-ae4b-4af6-83f0-f1ad8fb47e02,Inbound,Refund Related,Refund Enquiry,,e5b1cdab-c086-4ceb-8051-02a1efac9962,08/08/2023 21:08,22/08/2023 18:33,22/08/2023 18:38,22-Aug-23,MALDA,LifeStyle,755,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,4
0f2636c6-d376-4d15-9291-6baf78d92c55,Inbound,Returns,Reverse Pickup Enquiry,,761402e7-136f-49b1-aa5a-159e4b1bb5a5,03/08/2023 18:20,22/08/2023 08:23,22/08/2023 08:24,22-Aug-23,ALLAHABAD,LifeStyle,10497,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
06397f3b-12aa-4a1a-a9b0-4b821c423eaf,Inbound,Returns,Return request,Thanking so much for you helping. ,4c13c0cc-53b7-4f54-9301-fd46f1a2d38b,,22/08/2023 18:27,22/08/2023 18:35,22-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
ca1325c6-ab5c-4ea6-aae8-ae52e7cee589,Inbound,Returns,Return request,,5664dd7e-bff9-46d4-bec0-b11337529807,,22/08/2023 20:48,22/08/2023 20:58,22-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
65ecd3a6-26a0-4ebf-b390-d280c4fe16fe,Outcall,Cancellation,Not Needed,Shopzilla needs this type of quality exicutive. Sach a appreciate the work he did.,0ff92cb7-fd67-43b0-bb36-11b6b646740b,,22/08/2023 10:22,22/08/2023 10:26,22-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
3c7aad41-350e-4803-839a-593e0ea04946,Inbound,Order Related,Delayed,Good ,fc52afac-0264-47ef-9a61-8fa99ff02b09,,22/08/2023 11:00,22/08/2023 11:08,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1cea8991-2e72-4f1e-aff9-022824a5da9d,Inbound,Returns,Return request,,1fa70337-a669-4b6f-9389-34d63c41ad6c,,22/08/2023 15:00,22/08/2023 15:12,22-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dd0e6b87-b18d-436e-9b4f-850e6facba51,Inbound,Returns,Reverse Pickup Enquiry,Great experience... ,5c9c5490-e9bc-4760-86e5-ab17d95f2ac4,,22/08/2023 18:08,22/08/2023 19:20,22-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
7b347c67-9817-4ea7-8f9c-c0e4fc03ba5d,Inbound,Refund Related,Refund Related Issues,,b2ac201d-d988-433d-a974-952c4798f0e0,,22/08/2023 22:01,22/08/2023 22:20,22-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
be8961fe-2e6d-4e62-bc48-9a6a8b7942a1,Email,Order Related,Delayed,,e0884889-2a83-437d-b9b8-4c3f12606820,10/08/2023 23:25,22/08/2023 17:18,22/08/2023 17:19,22-Aug-23,BANGALORE,Books & General merchandise,336,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
61985736-cbec-446c-a64d-cca39d4411a9,Outcall,Cancellation,Not Needed,,fdb5cbdb-d3ab-47b2-ab0d-4de4b6078b99,14/08/2023 18:54,22/08/2023 18:48,22/08/2023 18:52,22-Aug-23,SARAN,Home Appliences,18274,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
ee58d447-fa9f-4f76-8984-a0e861998d6c,Inbound,Returns,Reverse Pickup Enquiry,Nice ????,de6dae88-1150-4caf-91c5-523b96ab2c25,,22/08/2023 14:58,22/08/2023 15:01,22-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
597bb47a-0616-48c8-9723-ae2876e807cd,Outcall,Order Related,Delayed,"For me u r a zero support company, even smallest of issue s can not b resolved, ni body else delivers grocery in 6 plus days, v v poor support",b7d46069-7f7f-48b2-bbab-e7b4bca5e312,,22/08/2023 16:54,22/08/2023 17:00,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
d2d14e70-4978-41f5-b3ba-0dbf0ceb08db,Inbound,Returns,Reverse Pickup Enquiry,,7543cc46-417e-43bc-8d01-65cde92edeb9,,22/08/2023 10:26,22/08/2023 10:28,22-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
fd3cebd4-2f8a-4b93-8675-08468b1965d5,Outcall,Order Related,Installation/demo,,577f695b-24b2-45a2-b681-90b62167e288,,21/08/2023 12:00,22/08/2023 13:41,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,3
ef08ab5c-5dd7-428e-89ee-2a8378ad1771,Inbound,Returns,Reverse Pickup Enquiry,,7d308914-b9d3-4e34-9a4c-12c893c59a68,,22/08/2023 19:46,22/08/2023 19:47,22-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
2e581c36-261e-4e98-a1e1-100df9ea9e1b,Outcall,Order Related,Delayed,,6b884817-899c-4109-a11b-d310e26ca420,14/08/2023 09:43,22/08/2023 08:02,22/08/2023 08:04,22-Aug-23,DHARMAVARAM,Home,193,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e29652a2-86aa-4c63-9f2b-33ed9a69cadc,Email,Refund Related,Refund Related Issues,Best results ,c3594b5d-d398-41c5-8276-850621606a1c,,21/08/2023 19:02,22/08/2023 15:16,22-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
610d20fa-094c-4db1-8853-001906090cb3,Inbound,Returns,Reverse Pickup Enquiry,,8f3cb031-85e3-4106-8eec-acf0ede25fc1,,22/08/2023 17:17,22/08/2023 18:27,22-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1889d62f-07e5-4cdd-b70f-6d564ef3e04e,Inbound,Refund Related,Refund Enquiry,Good ,9aa47c9b-84cb-4774-9578-fb94155267d8,,22/08/2023 00:32,22/08/2023 00:32,22-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
90353d8a-2636-4599-9cfc-1421b0e53b48,Inbound,Returns,Reverse Pickup Enquiry,,a39553c4-0b19-4a3b-a78b-30357b6cfd8e,,22/08/2023 00:57,22/08/2023 01:30,22-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
b9dac83d-6efe-470d-8f08-69171fe112af,Inbound,Order Related,Delayed,,31ed018e-db16-4624-bfdc-71d785b66239,,22/08/2023 16:17,22/08/2023 16:18,22-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
814b555d-20f7-4c8d-a4fe-93d07f19436a,Inbound,Returns,Reverse Pickup Enquiry,He is not understanding my issue.,c44fdcae-61ba-4345-92bd-71f9aac259c2,,22/08/2023 21:41,22/08/2023 21:55,22-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
9e21eae0-79d8-46f0-90f1-c794afd1c422,Outcall,Returns,Reverse Pickup Enquiry,,90957f33-4006-49ed-96ac-9e75494c746f,15/03/2023 22:53,22/08/2023 21:07,22/08/2023 22:16,22-Aug-23,BHUBANESWAR,LifeStyle,7749,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
0fd44cf3-de7d-4cd9-8c43-908990873440,Inbound,Cancellation,Not Needed,Overall good,fc9abec0-d2c8-4420-a8f8-a6cc70e86f78,09/08/2023 21:56,22/08/2023 11:56,22/08/2023 12:01,22-Aug-23,CHENNAI,Home Appliences,1174,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
04f9f0a7-cd7d-4d6a-bfbf-d07a94eaaffb,Inbound,Order Related,Delayed,,32dcde02-4ecc-4e01-8b58-c8f202f8de9d,07/08/2023 19:13,22/08/2023 17:29,22/08/2023 19:05,22-Aug-23,HYDERABAD,Electronics,249,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
8f8ecdff-feb7-4c19-8adc-d2ad1d46f804,Inbound,Returns,Missing,,53fa73a6-4ed9-4a50-a9b8-f510f922b40c,,22/08/2023 08:21,22/08/2023 08:22,22-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
aa1c539f-18e2-4f79-82d4-b40b8e1d6d4a,Inbound,Returns,Return request,,f52d3703-2d0b-4327-b877-4f2f1e90d861,,22/08/2023 12:24,22/08/2023 13:24,22-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
540cc77f-0beb-45db-8184-eab6df30ae5b,Outcall,Returns,Reverse Pickup Enquiry,,2a0ee11b-226e-442c-b864-e8159fd5b57d,,22/08/2023 18:00,22/08/2023 18:04,22-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
51c4458c-ce52-4c4b-a31a-1b36e166977a,Outcall,Shopzilla Related,General Enquiry,,11e71722-3d97-4f0c-a1e4-66b0679868b5,,22/08/2023 21:24,22/08/2023 21:26,22-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
09bbad06-a9eb-43b5-b7ef-cece59439565,Email,Order Related,Delayed,,176900c4-faf7-44c9-aed3-b0109911a479,,22/08/2023 17:16,22/08/2023 17:17,22-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
5cdbdcc7-625e-4ac1-affc-5af78678add5,Inbound,Returns,Reverse Pickup Enquiry,,3b0d4ccb-6ae2-4289-a339-627e96da63ea,,22/08/2023 21:08,22/08/2023 21:10,22-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
92c68cba-a3e0-46bc-b15f-45a4fdd61a4f,Outcall,Product Queries,Product Specific Information,,7161f7dc-0311-46f4-9060-03217e4238aa,,22/08/2023 17:00,22/08/2023 20:17,22-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
52bb0fe9-243e-460a-b1fd-22cfac7fd6e0,Outcall,Returns,Reverse Pickup Enquiry,,25892e12-942f-4e70-939f-5b6f7b0c586a,,22/08/2023 18:52,22/08/2023 18:54,22-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
99c942a4-c714-4164-9408-7f482a76ad3a,Inbound,Order Related,Delayed,,e61dbd8c-27bd-4122-a939-0817a4e64961,,22/08/2023 19:41,22/08/2023 19:44,22-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,4
749d0d74-8b14-4a2f-97c3-3b7286e5fafc,Inbound,Refund Related,Refund Related Issues,,15aef1a3-de4e-442f-a5d2-eba2396de932,,22/08/2023 21:46,22/08/2023 21:51,22-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,4
491bac35-aa18-4948-88c2-1ae4081fc1c0,Outcall,Order Related,Installation/demo,,a199d43e-7a8e-4aa0-8ed6-930ca292b335,,22/08/2023 11:32,22/08/2023 11:34,22-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
2cf7e8d7-c9de-4d62-8844-cf98aef3c84e,Outcall,Returns,Return request,No,fc5c3f2f-317a-4df8-a135-d172af823f98,,22/08/2023 16:04,22/08/2023 16:13,22-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
53e6803d-0658-438a-9079-328ed12a3d55,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance ,cfe84b3c-7b6a-42a9-99ac-cf735a7c399c,,22/08/2023 19:36,22/08/2023 19:38,22-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2f1d53a0-ce5c-4ec2-b487-4f6f759e1d80,Email,Order Related,Delayed,,f44787a6-7fd4-4bed-8680-df58096a3c95,13/08/2023 23:08,22/08/2023 09:22,22/08/2023 09:28,22-Aug-23,PUNE,LifeStyle,1931,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3869321a-20d3-4c81-87e0-f16ec372785f,Email,Returns,Return request,,7a105ac2-e8ae-48ba-b84e-2fd6bcb12172,,22/08/2023 15:42,22/08/2023 16:51,22-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
4fe6981b-c63a-4607-afe7-817dd2b542a2,Inbound,Shopzilla Related,Signup Issues,,9395084b-c0c0-43e3-8ffd-8031f346661a,,20/08/2023 12:12,22/08/2023 11:45,22-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
06e15b47-bfb7-4408-908c-de80cd1f16f0,Outcall,Returns,Return request,thanks ,e527dda4-cb27-40e1-9b13-59ff939a078f,,22/08/2023 13:28,22/08/2023 13:49,22-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
bad899b0-f5b7-4e6f-ae1d-04e774a7ea6b,Inbound,Returns,Return request,,65eeb1dc-f163-4e7c-a545-147316412788,,22/08/2023 09:05,22/08/2023 09:09,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
bcd53ecc-f35b-4181-abb1-43302bd79144,Outcall,Returns,Reverse Pickup Enquiry,,5da6f98b-f023-4efb-9b16-346eab73410a,,22/08/2023 14:34,22/08/2023 16:32,22-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
4bc84391-831a-4092-88ff-51ca04e7c51e,Outcall,Order Related,Seller Cancelled Order,,2464370b-badd-4ed0-801f-5d3cba083829,,22/08/2023 20:22,22/08/2023 20:29,22-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
5f1c0340-c561-4b10-8c9e-2e1b22d97c0e,Inbound,Order Related,Delayed,,a61e6a31-da62-414d-94d6-0702a2e65cbe,12/08/2023 15:57,22/08/2023 22:33,22/08/2023 22:37,22-Aug-23,PUNE,LifeStyle,454,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
83ec585d-2b74-4642-98e8-ef73a6f9983e,Inbound,Returns,Reverse Pickup Enquiry,Good ,394f361c-f15b-4fb0-84cb-cb62cf178abd,,22/08/2023 13:51,22/08/2023 14:39,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
51ecc0ce-dbc3-452f-9d1a-39bab9dc9242,Inbound,Order Related,Installation/demo,Executive gave me a wrong number.,686ceb2a-bce0-4a2a-baa5-91d2c8d8c130,,22/08/2023 14:20,22/08/2023 18:13,22-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
e5fb7b9a-618c-4396-bc37-c49c7cc974ca,Inbound,Feedback,UnProfessional Behaviour,"Namaste,  se order kiya tha (Order Nova superbrom ng 1148) aur maine delivery address provide kiya tha. Lekin mujhe dukh hai ki mere order ki delivery boy ne address   pahunchane se mana kar diya  . Maine is par Shopzilla ke customer support ko inform kiya tha, lekin mujhe ab tak   bhi solution ka koi pata nahi chala hai.Maine is order     main is situation mein kafi pareshan hoon. Aap mujhe kripa karke is matter mein   taki mujhe meri delivery mil sake.   ka regular customer hoon aur main ummid  a hoon ki aap mere is problem    .Aapki prompt madad ki pratiksha mein,",952e1b58-5540-481f-8378-aec0ce14a363,,22/08/2023 20:48,22/08/2023 20:57,22-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
9735ef19-e273-47c5-ad93-ecb3e395cfc2,Inbound,Order Related,Invoice request,,cb5327cf-877e-424c-b869-d7179df373b1,,22/08/2023 17:28,22/08/2023 18:30,22-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
7e9e63d7-62db-45a7-9a45-6d33cd8d0e7a,Inbound,Returns,Reverse Pickup Enquiry,Very nice castomar sarvic,50b410a5-8061-4c9f-9b7b-824828becfdf,,22/08/2023 19:40,22/08/2023 20:17,22-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
b6576868-fb30-4859-a26e-73c82d58284f,Inbound,Order Related,Delayed,,17f545d0-1880-4b5a-b9a7-d63f5d35ac15,,22/08/2023 00:02,22/08/2023 11:01,22-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a960af2f-a223-4734-b53a-a043e61bf6bb,Inbound,Returns,Reverse Pickup Enquiry,,0570e7b0-1425-4533-99b1-a0820c4f5819,,22/08/2023 16:02,22/08/2023 16:03,22-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,1
96587e6e-60f0-42b9-91db-817bcd9f7093,Outcall,Product Queries,Product Specific Information,Not expected..My product not working ,0b103537-3975-42f2-af17-b1ac748e1674,,22/08/2023 12:47,22/08/2023 12:58,22-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
2732f9f3-9be1-4cc4-bac5-1d42591df895,Inbound,Product Queries,Product Specific Information,,2b149e61-33fe-4c34-85ff-ede5636840ce,,22/08/2023 14:08,22/08/2023 14:13,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
48ac8100-24a1-4611-9608-4f4a1d465205,Inbound,Returns,Return request,,5b63d16c-622d-4f8d-bb46-9d155aee1e45,,22/08/2023 23:26,22/08/2023 23:32,22-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
bc6787ab-2bae-4a6b-9f0f-ba2f2a95f39d,Inbound,Product Queries,Product Specific Information,,b0d7df99-23be-4bff-934a-29170737a746,,22/08/2023 20:49,22/08/2023 23:33,22-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
f4c64c03-c14b-4e46-b6ff-88b2f47088e8,Inbound,Returns,Reverse Pickup Enquiry,,3b39b934-2aa6-4e70-8c35-37813a88d668,,22/08/2023 12:53,22/08/2023 12:57,22-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
a1c02d64-1acf-4467-858a-f736cd23b9bf,Inbound,Order Related,Priority delivery,,a2fbf678-09ad-40c7-b1af-da2acab2369a,,22/08/2023 18:00,22/08/2023 18:28,22-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
b8f89369-d90d-4513-ac85-56463b64c9d0,Inbound,Returns,Return request,,fd86a31f-1192-4159-9649-e7a657b18678,,22/08/2023 19:35,22/08/2023 19:40,22-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
8c331522-057e-4811-988a-a946f91630e0,Outcall,Order Related,Order status enquiry,,0d660f1e-7aaf-4b50-82ae-43282cb6b64f,,22/08/2023 12:52,22/08/2023 12:53,22-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fdc4c1bd-1306-49a8-818a-8b642bbce0dc,Outcall,Product Queries,Product Specific Information,,8fd2cbbb-7b65-4901-8721-12bceb8bd6a8,,22/08/2023 21:20,22/08/2023 21:27,22-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
071fbff8-4d3f-4d25-a98e-729308682f7e,Inbound,Order Related,Seller Cancelled Order,,47489d54-5c1e-4096-a3be-34d493cf5694,,22/08/2023 08:40,22/08/2023 16:04,22-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
c7a63471-9d29-4cd4-92c8-fe5d7f21b7f0,Outcall,Returns,Wrong,Sorry ,addc5a95-f0eb-4190-b235-6a45f88444f9,,22/08/2023 22:05,22/08/2023 22:23,22-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
bc1ad96b-d918-4aad-9358-18911e4b8c4f,Inbound,Returns,Reverse Pickup Enquiry,,cca74014-7313-48a9-8c2c-a1d5d6c723fe,27/07/2023 09:28,18/08/2023 17:28,22/08/2023 10:49,22-Aug-23,GANDHINAGAR,Books & General merchandise,2999,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,1
6e890ed0-e6fa-42c1-a536-8a3970fcf69f,Outcall,Returns,Return request,,8d6b14a6-73a5-407d-9eef-681f0717cbb7,,22/08/2023 21:53,22/08/2023 22:01,22-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
25c14845-c867-420d-a20b-bf605f2adaa5,Inbound,Returns,Reverse Pickup Enquiry,,f9ad2618-3cdd-44cb-824f-866a2f8f1089,,22/08/2023 08:26,22/08/2023 08:27,22-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
756e7288-4ff4-43ba-b797-2108d54ce66f,Email,Returns,Service Centres Related,,6b82e454-7ba9-489c-9670-812957cabc9c,03/08/2023 10:44,22/08/2023 09:54,22/08/2023 09:57,22-Aug-23,MUKTSAR,Mobile,12849,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
dd754c6e-b1ff-43ed-9eb0-3687f702ef8f,Outcall,Order Related,Installation/demo,,3eab84ae-f43c-48d1-bde8-2684c1c08deb,11/08/2023 20:33,21/08/2023 12:38,22/08/2023 17:19,22-Aug-23,NAVI MUMBAI,Home Appliences,3974,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
d6e6f8d5-addb-4197-873e-8f49953ed19c,Email,Order Related,Delayed,,222226be-0297-49b5-b6fe-86865eeb1a82,28/07/2023 16:08,22/08/2023 06:52,22/08/2023 06:56,22-Aug-23,JAUNPUR,Electronics,33490,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
3cb563a1-828e-49ed-8307-73ea9efc430b,Email,Order Related,Delayed,Good,8bfdbd7a-d5da-4a5d-9bca-2a59c8a35adb,,22/08/2023 07:18,22/08/2023 07:52,22-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
0d6a87f7-0b43-4d1a-bc8c-e2274221dfc1,Inbound,Returns,Reverse Pickup Enquiry,If product is defective yu should help your customers And don't provide brand policy if you can't take product back I am your geniun customer but still yu can't provide me a solution Sorry to say but SuperBuy is way better than yu to solve the problems   time i will think twice to buy any product from your website ,8b9cd9c0-ab39-4b55-8133-cf4ce3004af3,,22/08/2023 14:08,22/08/2023 14:13,22-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
e9a0172c-cb11-4e70-8f47-c525d200b87a,Inbound,Returns,Reverse Pickup Enquiry,,ef3f480f-2e92-4ca4-8b06-db0c31dcb5c8,,22/08/2023 17:24,22/08/2023 17:50,22-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
87583b4d-805d-47eb-8986-3189212223f4,Email,Refund Related,Refund Enquiry,,b1e71cd6-0921-41ca-b7da-a5e6267c8a6b,,22/08/2023 09:53,22/08/2023 09:59,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
c94dd23e-999f-4ced-b6ba-08f1cfc1c696,Inbound,Product Queries,Product Specific Information,Nice voice ,263a8fc4-d348-472a-adb1-1539bc3ceb10,,22/08/2023 16:12,22/08/2023 16:21,22-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
7b7a7bfc-6a35-47a5-bf51-70b5863c9792,Inbound,Shopzilla Related,Signup Issues,??,eb461161-a16f-4728-97ff-b16d7ff9565d,,18/08/2023 11:45,22/08/2023 06:57,22-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
08f66fea-82d8-44fd-aea5-f1b5e0e29088,Inbound,Payments related,Online Payment Issues,Lovey ?,baa843d1-50bd-4082-aba7-13a7e8e3f1c4,,22/08/2023 14:23,22/08/2023 14:25,22-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
4c8278d3-b374-43e9-ae81-a538b173159e,Outcall,Returns,Return request,Easy return,63313be3-9c06-45ba-9b14-a9ef353c389f,,22/08/2023 17:21,22/08/2023 17:24,22-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
60bd1ac1-3264-42fe-80c8-3104390536da,Inbound,Returns,Fraudulent User,,34898f4b-883c-4e7f-aaf3-9bf7947ba220,,22/08/2023 21:54,22/08/2023 21:58,22-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
be4a5ed5-bab3-44da-8378-5607aa7b58c7,Inbound,Returns,Reverse Pickup Enquiry,"Your customer care told me to wait 12 days and after 12 days they mark my queries resolved without my knowledge,then why are they call me to.wait for 12 days,very disappointed by Shopzilla services.",ae98da7e-3753-4bc5-ac08-b62f98474ff6,12/07/2023 09:34,22/08/2023 18:23,22/08/2023 18:35,22-Aug-23,SRINAGAR,Furniture,11019,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,1
8da6830d-ba0c-47a6-87e6-22c6a56ee2a3,Email,Order Related,Delayed,,173ae0b1-3ee0-4457-9915-1acf16d0ee1f,11/08/2023 15:31,22/08/2023 11:08,22/08/2023 13:55,22-Aug-23,JAIPUR,LifeStyle,249,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
8136ae1d-c53f-4b67-9841-e53340455670,Outcall,Order Related,Delayed,Thank you ,fd7d4e1a-f106-4c17-8d46-78113f7c5b1c,,22/08/2023 18:57,22/08/2023 18:59,22-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
aeffcc9e-8c55-4c2a-9c1f-558d4f907975,Inbound,Returns,Exchange / Replacement,Worst experience ever with Shopzilla. Never gonna recommend anyone for purchasing electronic items from this,f179d808-977e-4129-8fa4-c14222d4db5c,,22/08/2023 14:26,22/08/2023 14:30,22-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,2
3bcf5e14-2880-4945-911b-21a7a9f2c638,Inbound,Returns,Return request,,467ac5cf-77e0-49d5-a978-e3480ed5da04,,22/08/2023 14:34,22/08/2023 14:38,22-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,2
4ef6eba4-1205-4ab6-974e-0a978d19c4b2,Inbound,Order Related,Delayed,,8463479a-695a-49dc-b872-de9e3fb7bee3,,22/08/2023 16:40,22/08/2023 16:40,22-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
1b6a47d2-12e4-4779-83af-34b49db195a2,Inbound,Returns,Fraudulent User,Nice,e343b455-3d95-44a4-8ff9-005cb82f6d60,14/08/2023 05:59,21/08/2023 21:17,22/08/2023 10:58,22-Aug-23,JAIPUR,Books & General merchandise,130,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
9e4eb39e-3335-417b-bd10-a10c13bf6c19,Email,Order Related,Delayed,,06e33d84-2dd1-4b5a-b127-00e67d2ef3a0,,22/08/2023 10:14,22/08/2023 10:15,22-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c47dae71-36ce-4569-8d22-94b159beba99,Inbound,Returns,Return request,,57b3b5ce-b3bc-4e31-bd3c-f688737ad525,,22/08/2023 10:55,22/08/2023 10:58,22-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c8df3742-7737-4b40-9470-c57ea8091ce1,Outcall,Returns,Fraudulent User,Good job ,df725442-e6a1-48f4-a740-3bbe00e95af3,,22/08/2023 22:48,22/08/2023 23:06,22-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
bf4f5f77-ac72-4bad-a491-b8bbf8e583f0,Inbound,Returns,Reverse Pickup Enquiry,,b50d22d0-4dd1-4650-a2e6-11a920aba7c5,,22/08/2023 12:56,22/08/2023 13:00,22-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
a995038d-67c9-424b-a72c-e280265ea065,Inbound,Order Related,Priority delivery,,d307e2dc-0eb4-4dcf-b162-155f426c8153,,22/08/2023 17:30,22/08/2023 17:37,22-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5eae5f6e-8c27-43a2-abfe-82e39d9f7483,Outcall,Order Related,Order status enquiry,,cb025ffd-0982-4164-9554-5e2e6c9411e0,,22/08/2023 19:29,22/08/2023 19:30,22-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
7c3c05c8-5f3a-468e-8b71-9e0786d7cb2b,Outcall,Returns,Technician Visit,,32b8ac47-343d-48b1-b0f6-c8bd653ab786,,22/08/2023 10:36,22/08/2023 10:38,22-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
343cc843-1663-43ce-8627-403a1921352a,Inbound,Returns,Reverse Pickup Enquiry,,f2ecf935-90b2-4ca0-9673-f1a5be3691cd,,22/08/2023 18:15,22/08/2023 18:20,22-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
9098f43e-3fc7-4a60-acad-03b0f4a025ca,Inbound,Returns,Reverse Pickup Enquiry,Nys talking and .My problem and payment issues immediately solved ,53141714-e27e-4261-83f1-c551120e1195,,22/08/2023 14:12,22/08/2023 14:29,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
784dd794-b40e-4da0-933f-4ebdc607e717,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,5292f18a-c22c-4e2b-bf69-871cb5d773b8,,21/08/2023 09:31,22/08/2023 11:15,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a1929a10-c671-4732-8a39-a40f19aa8694,Inbound,Returns,Return request,V good ,2635472d-46b0-4b5e-b293-8fd2486a218c,,22/08/2023 13:05,22/08/2023 13:07,22-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
45e5d0b6-fb40-4fbe-9f53-f2f22f01b6dc,Inbound,Order Related,Customer Requested Modifications,,60a5d2ee-0331-4b99-9fc8-058b04bcabab,16/08/2023 15:02,22/08/2023 23:22,22/08/2023 23:23,22-Aug-23,PUNE,Books & General merchandise,369,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
4f4e19e5-a616-4f1e-ab79-79aa9565df02,Inbound,Order Related,Delayed,,a2379a7b-c0f9-4a9c-bcc2-ca472f0b8400,15/08/2023 21:40,22/08/2023 17:30,22/08/2023 17:32,22-Aug-23,SAMASTIPUR,Mobile,29999,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
21d7b312-fa4c-4429-ac1d-58dc908264c0,Inbound,Returns,Reverse Pickup Enquiry,Meri help kr do plz mere missing produsts ,788bcf31-aa3f-48a0-827b-970db21bdd6b,,22/08/2023 11:42,22/08/2023 11:47,22-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
b278b85d-6c0f-4ec7-9cf3-1f7e93f09c14,Outcall,Returns,Return request,,8c04844e-e52a-4c87-bc09-318979362675,,22/08/2023 12:19,22/08/2023 12:25,22-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
b4a80662-8a92-4c2e-bb19-2e1e51c34369,Inbound,Order Related,Installation/demo,Do not resolve my issu,ff0c92c2-9d57-4343-856f-90d2911182ff,,22/08/2023 17:25,22/08/2023 17:27,22-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,3
5dd9e09c-d8f0-4a2b-b95f-e3a7e8b5c1b7,Inbound,Refund Related,Refund Related Issues,,e7765386-7f99-4b6e-a7ba-3f4551aae0f1,,22/08/2023 19:25,22/08/2023 19:30,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
f9b7846d-801e-4d9d-a49b-6ee2780d476f,Inbound,Returns,Reverse Pickup Enquiry,I love this service costmor care properly respond ,819d2cc1-6825-4bca-87f1-f30b608b98d9,,22/08/2023 20:11,22/08/2023 20:15,22-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
4c353081-4741-4ac1-ba0c-c4c965e80e1c,Inbound,Order Related,Order status enquiry,,400ca425-3642-4aec-ab26-07f299439fd5,,22/08/2023 21:14,22/08/2023 23:12,22-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,4
a7a5d4e0-900c-462b-a52f-01d768cb1240,Inbound,Order Related,Seller Cancelled Order,,c1e5667c-068e-4132-a0ba-40d4eaa24f9d,,22/08/2023 22:18,22/08/2023 22:20,22-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fc945301-7ab5-4bcf-9d3e-77ea740440aa,Outcall,Order Related,Order status enquiry,Good good,5a43ddd2-88b9-4ac5-9544-de9f1138053b,,22/08/2023 19:20,22/08/2023 19:23,22-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c3413e09-1f76-4754-9c20-7cf0e64a0a54,Outcall,Returns,Reverse Pickup Enquiry,,89ab4129-939c-4f30-afd9-36bcba837994,,22/08/2023 12:18,22/08/2023 12:25,22-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
c6a4edf4-48fa-483a-b94e-b0e5e0e6542b,Inbound,Returns,Reverse Pickup Enquiry,,f59380cd-dbfe-48e4-a676-d56828154f7a,,22/08/2023 14:37,22/08/2023 14:46,22-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
1f3e2100-155e-455a-a46a-49ca73290b50,Inbound,Product Queries,Product Specific Information,"She gave me wrong information about product delivery,i asked her about   if i have given wrong delivery mobile number she told me cancel and reorder but   can by email ",6367ffff-eb67-409b-be0e-f1d15706edbd,,22/08/2023 14:10,22/08/2023 14:46,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
e696139d-a7d1-4d8c-9bea-b1bea3110bba,Outcall,Feedback,UnProfessional Behaviour,,ac878c19-f4d3-47c3-9e1d-9ee1841a17cb,,22/08/2023 16:41,22/08/2023 16:46,22-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
9fd0c8a6-6dc2-4a6c-9921-eb467a80e1cf,Email,Feedback,UnProfessional Behaviour,,d28018f1-b076-42c6-b445-431a72ad90ec,10/08/2023 06:27,22/08/2023 07:43,22/08/2023 07:44,22-Aug-23,SHOLAPUR,Books & General merchandise,999,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
28486435-92a0-4814-911a-0b2384c9f654,Inbound,Returns,Return request,,1f074ca9-0ba2-451d-9d0a-c6d21b484fb9,,22/08/2023 11:22,22/08/2023 11:24,22-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
da078c91-b57c-485e-81d7-692a83481e0b,Email,Order Related,Delayed,Make sure not delayed everytime,db54b0d3-8cae-47cb-a6a9-46aa7e3a3a7f,,22/08/2023 07:12,22/08/2023 07:16,22-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
3d9d25aa-316f-4a9b-bcdd-22dd6548214e,Inbound,Order Related,Delayed,,60a090ce-0627-4eb3-9cff-1bbc0ebfd59c,,22/08/2023 12:51,22/08/2023 12:51,22-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
4dbd6f75-77ee-496d-840f-85a33d82b8de,Inbound,Returns,Return request,,8b950f1f-ab69-417c-b76a-81a12e394845,,22/08/2023 19:44,22/08/2023 20:32,22-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,4
5776c772-41a5-4012-84f5-46cab604f7e5,Inbound,Refund Related,Refund Enquiry,,b8d12202-a9e5-4bdd-a620-f8c06b581e51,,22/08/2023 21:56,22/08/2023 21:56,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
f45dfc7f-3b66-4092-aef9-5276a1f2832f,Inbound,Returns,Fraudulent User,,b74af049-4544-4dcb-af9e-73576f801e0a,,22/08/2023 11:49,22/08/2023 12:29,22-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
1ff43f20-a896-465c-b64e-688d619397ec,Inbound,Order Related,Seller Cancelled Order,Pls action to Shopzilla ,0a0426d7-76ba-4e25-b410-63a6acaba600,,22/08/2023 20:09,22/08/2023 20:19,22-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1a0ad370-80fd-47a2-bada-135b05ee1e5e,Inbound,Order Related,Order Verification,,01209e84-b765-44d1-a219-1115c1b8d251,,22/08/2023 21:10,22/08/2023 21:11,22-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
69b5ea55-e17d-4758-b791-ab10b4550f21,Inbound,Refund Related,Refund Enquiry,Very helpful ,8d7d8fb3-c4ff-4385-a39b-c6f74dc9e7a1,13/08/2023 17:50,22/08/2023 11:17,22/08/2023 11:39,22-Aug-23,KATHGODAM,LifeStyle,499,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
d0d64831-2fd9-4cb9-8d97-3168c3bfebbd,Inbound,Returns,Reverse Pickup Enquiry,,4fef4714-9aee-4667-acc0-c2d103ec283c,,22/08/2023 10:51,22/08/2023 10:57,22-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
6619a4db-ecdb-45d3-bade-38ac70689c42,Inbound,Order Related,Delayed,,48e419fb-dbe0-4d35-9daf-c09ebbd4be2b,,22/08/2023 15:19,22/08/2023 15:22,22-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
928299c6-d080-49de-bd4e-1cd1e342f824,Inbound,Order Related,Installation/demo,Call not connecting ,a1344ed5-e015-4caf-a6f7-5eae86e5b700,,22/08/2023 15:48,22/08/2023 16:36,22-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
ff452d0c-124b-4020-9e20-60c89886cdbb,Outcall,Product Queries,Product Specific Information,,36224986-35f9-40a5-8fe5-2bf4a9d9b39c,,22/08/2023 18:44,22/08/2023 20:01,22-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
db69309e-c687-4db7-8058-f1404e956fc3,Inbound,Order Related,Delayed,Please improve the delivery service ,e0c1b574-586e-44d6-8173-61358fa80ca9,09/08/2023 19:52,18/08/2023 13:29,22/08/2023 12:29,22-Aug-23,NAGAUR,Home,451,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
9d71340c-13be-4c36-aeee-40191484f8d8,Inbound,Returns,Reverse Pickup Enquiry,Good axpirinsh ,e22bd92d-a4f7-4d0c-8156-4a77f7949851,10/08/2023 14:32,22/08/2023 14:54,22/08/2023 14:55,22-Aug-23,BHILWARA,LifeStyle,391,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
16d07296-98ee-48c2-b445-de7c37ae1042,Inbound,Returns,Reverse Pickup Enquiry,,fedb6883-317b-4ab4-8a35-0994d727ed7c,,22/08/2023 13:20,22/08/2023 14:40,22-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2832ba8b-4d15-465c-83ab-95f16952fa69,Inbound,Returns,Service Centres Related,Now I am happy with Shopzilla bzc of executive ,b6394dcf-2e4c-41f7-aaeb-7258abcd4654,,22/08/2023 17:39,22/08/2023 17:40,22-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
78bcab8c-f378-45ca-86d3-354b2636674f,Inbound,Product Queries,Product Specific Information,,0c215a09-0536-4d92-8c1b-0ebd55630084,,22/08/2023 18:14,22/08/2023 18:18,22-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0ef68d56-6f4e-490f-8979-97835617f829,Inbound,Returns,Return request,,53861f0e-cc0b-433b-833f-c4970fef3307,,22/08/2023 11:41,22/08/2023 11:44,22-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
88ac5bcb-9c01-4416-94f0-ba4609549ca7,Inbound,Shopzilla Related,Shopzila Premium Related,Good customer service ,1a23f21c-a65e-40e8-aa41-e6bec77d751d,,22/08/2023 14:16,22/08/2023 20:45,22-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
32bb3455-59e5-4967-9197-072df61f557d,Outcall,Shopzilla Related,Account updation,,f5e9d2cf-50bc-48da-8c34-f89ac93cf97c,,22/08/2023 15:59,22/08/2023 16:28,22-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
5e332747-99bb-43c0-935d-c066b4a56614,Outcall,Returns,Wrong,I am really very happy to talk exicutive support ,85218f82-8cb6-40c5-9043-2e2868e71148,,22/08/2023 09:48,22/08/2023 10:42,22-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
ae8c0471-539d-4661-9967-4aba35399111,Email,Order Related,Customer Requested Modifications,,bd3faf99-b38b-4521-b4d3-648b4f7cc98c,,22/08/2023 17:30,22/08/2023 21:25,22-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e6775d2d-8d25-47ec-961b-aca301e8d589,Inbound,Feedback,UnProfessional Behaviour,,6dd6954c-48f6-4566-a844-67bf714ec7db,06/08/2023 10:36,22/08/2023 23:00,22/08/2023 23:03,22-Aug-23,JALANDHAR,LifeStyle,217,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
68a766b4-a4ab-4ea1-9b28-4a46bdc924dc,Outcall,Feedback,UnProfessional Behaviour,,e47713e8-f050-4181-a79e-28723e4dbee5,,21/08/2023 16:52,22/08/2023 22:04,22-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
adcf631d-4822-47ac-8435-35f4334af7e1,Inbound,Order Related,Order status enquiry,,d5f2f70c-c444-4313-b8f7-6b332df9cfe7,,22/08/2023 11:29,22/08/2023 11:34,22-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,3
4f840418-3393-420e-b576-b4c9291e03d8,Inbound,Order Related,Order status enquiry,I Love You Mam??????,acf2ec80-60c1-4127-a40c-b84c461c95b8,,22/08/2023 13:38,22/08/2023 13:50,22-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d028bf39-e502-4afb-995b-20b073ed1996,Inbound,Refund Related,Refund Enquiry,,4768f6f9-828c-4e91-9978-52dfa525003a,,22/08/2023 14:07,22/08/2023 14:09,22-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
c15a535e-0724-433b-be8f-c41d939bf0e9,Outcall,Returns,Return request,,e9761122-7a1f-4bac-ab0f-abc4dccc2bfd,06/08/2023 08:28,22/08/2023 10:36,22/08/2023 10:54,22-Aug-23,AHMEDABAD,Furniture,7369,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
286fb47d-1848-4286-9a7f-b7474bf8efff,Outcall,Returns,Return request,Good ??,4302959f-3fc3-4b03-8f77-52fa07a629b8,16/08/2023 17:28,22/08/2023 16:45,22/08/2023 16:48,22-Aug-23,ALLAHABAD,LifeStyle,369,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
ded62eb5-e02d-420d-9ace-8b277923ceb0,Inbound,Returns,Reverse Pickup Enquiry,Good ,5c5751b9-ad8b-4e8c-ad9c-b90285e6a7f5,,22/08/2023 16:56,22/08/2023 16:57,22-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
fd20a8eb-8036-44f9-b72a-3968984857be,Inbound,Refund Related,Refund Related Issues,,312f721f-6ef8-42c4-b073-c2dcb71db5ec,,22/08/2023 18:44,22/08/2023 18:49,22-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
40749934-5a25-4c2b-930a-d5808c51c3f0,Inbound,Returns,Reverse Pickup Enquiry,Everything is going perfect.keep it up ,790d702b-9772-454a-8d7c-bb3a4b3c6819,,22/08/2023 19:14,22/08/2023 19:23,22-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
01bb120d-b890-4148-8dc6-30808cee6776,Email,Order Related,Delayed,,a4fae124-15f9-4ce0-a233-6db3888c6e9a,,22/08/2023 19:45,22/08/2023 19:47,22-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
bbf1f20b-384d-4de0-9f32-f655a09ca136,Inbound,Cancellation,Not Needed,Good ,e5261297-b3a7-45e5-a7d7-62a0dcafba27,08/08/2023 11:25,22/08/2023 16:52,22/08/2023 21:36,22-Aug-23,CHENNAI,Home Appliences,818,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,4
4784181e-44f2-4b3a-870e-76246b668c11,Inbound,Order Related,Delayed,Worst service and policy. Never recommended to anyone. Worst means worst. Very irritating for customers. No worries about customer not customer centric ,82fdc834-ac8c-4411-a41b-f33e0bec8d33,13/08/2023 07:09,22/08/2023 11:49,22/08/2023 13:58,22-Aug-23,SHRIRAMPUR,LifeStyle,261,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
25dba49a-8274-483d-a15b-bd8b74297cad,Outcall,Returns,Return request,Very Good excutiveGood Behaviour ,5862c6d2-9900-4419-8341-3ae03b287bf7,,22/08/2023 12:13,22/08/2023 12:19,22-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b82d1b64-8be7-4955-b7fc-54efbad13946,Inbound,Payments related,Online Payment Issues,,8a1ed8c5-ede1-41db-bd12-0929f21ec29a,,22/08/2023 13:28,22/08/2023 15:31,22-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,4
067887a4-f920-4742-b395-2033f523e0da,Inbound,Shopzilla Related,General Enquiry,,683dd201-690c-4de3-ae58-cc7d50e98f76,,22/08/2023 17:17,22/08/2023 17:24,22-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3cc33d37-0294-4f84-a75a-71308306bb70,Inbound,Returns,Reverse Pickup Enquiry,,d415b9df-9ae0-4195-b005-de7adb0f407d,,22/08/2023 20:17,22/08/2023 20:17,22-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,3
38073ad7-f033-40bd-b0cf-2baa165f466b,Outcall,Refund Related,Refund Enquiry,It's totally froud... Our Rs 4200 approx not be returned already more than call costomer care  not be solve... 14 Aug 2023  is return amount our cancel order.. But totally froud Shopzilla why I'm not in   I'm just live in Dubai.. So I can't legal action on Shopzilla another... ,4ade92ae-b56f-4260-ba63-239d96dcbc89,,21/08/2023 19:34,22/08/2023 06:08,22-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f54ea2ac-9c78-437d-8942-f59155c65c8c,Outcall,Returns,Reverse Pickup Enquiry,,99dd7490-40c7-4771-aae5-ec71e6861a7e,,22/08/2023 10:21,22/08/2023 10:22,22-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
c5536971-6c89-4a3b-8b2f-eeb45f4c7808,Inbound,Returns,Return request,Okkkkk,c2d5ee73-b7ea-48b9-84de-a58a56c01833,,22/08/2023 14:53,22/08/2023 16:00,22-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
fab6dfbc-3482-42ff-bd05-5d210aad4d37,Inbound,Returns,Exchange / Replacement,Thank you,8df9acab-d2b6-4df8-b160-601f0a589eb2,,22/08/2023 18:25,22/08/2023 18:28,22-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
f736d43a-b20a-49eb-9cea-2c2d331f8059,Email,Order Related,Installation/demo,NYC,dca2f568-d154-473e-825a-3c8cc5d4f162,,22/08/2023 20:58,22/08/2023 21:00,22-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
afd20e50-86c4-4221-a6d4-4729d5dd910b,Outcall,Order Related,Order status enquiry,,98e34be3-bb12-4526-87c0-18e896caa67a,13/08/2023 18:08,22/08/2023 22:43,22/08/2023 22:49,22-Aug-23,BANSGAON,Mobile,14999,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
13fd698c-7b61-4eb1-8420-71fae37d4273,Outcall,Returns,Return request,,c1f059e3-8a6d-4229-a4d9-3935314dc24b,,22/08/2023 10:31,22/08/2023 10:42,22-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
353648d6-f230-4b48-8d5a-b4430f335d47,Outcall,Returns,Wrong,,a254b354-680f-42f5-8480-739c1dff72a9,,22/08/2023 07:41,22/08/2023 09:52,22-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
2e284d7f-f27f-4270-a901-657a0ff03cd4,Outcall,Returns,Return request,,a8d18ac6-3820-46f2-befd-a50ec1609f3e,,22/08/2023 19:02,22/08/2023 19:06,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
1bdee791-028a-4cbb-8490-48f49410c36c,Outcall,Returns,Return request,,84ebde86-ebbd-4c6f-81fc-1e70eeef939a,,22/08/2023 11:51,22/08/2023 11:57,22-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
5f2728c5-4589-4309-b9e9-c2943e9a56dd,Inbound,Product Queries,Product Specific Information,,088d3255-0cd6-492b-8f33-fc1af80c5767,,22/08/2023 15:50,22/08/2023 16:03,22-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
a4bb9717-f5f9-4dc6-ba54-7f269b07a26c,Outcall,Order Related,Delayed,,510a8c63-916a-44c3-ab87-802c8d5f3e28,,22/08/2023 16:00,22/08/2023 16:35,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6c705072-be8d-461d-86c3-72cc41b7a860,Outcall,Returns,Product related Issues,,bdb2bd1f-f697-4e73-8ac5-bd813b96db8e,,22/08/2023 14:00,22/08/2023 14:42,22-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
a285b53e-b1e9-46c6-8ac6-8b77ddcbea15,Outcall,Returns,Reverse Pickup Enquiry,Very good,5027fc3b-3e9b-409d-8397-8b52f426dee6,,22/08/2023 16:45,22/08/2023 16:47,22-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
7ba5d825-5d04-4226-89ad-36ce34a00cfc,Inbound,Returns,Reverse Pickup Enquiry,Nice,4f2eefdb-04b8-4b08-ada9-e195a42391b6,,22/08/2023 10:16,22/08/2023 10:17,22-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
d157168a-6c1d-4c64-8561-70c6c5e103cc,Inbound,Returns,Fraudulent User,Nice product ,ff61282f-badd-4f08-b1f5-a47cefa0eee8,,22/08/2023 07:43,22/08/2023 07:48,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
0f96c683-1b04-40b8-8eb9-beee3cf77b92,Outcall,Returns,Wrong,,d9659e1a-324b-4881-9dae-9dc87ff4f3f0,,22/08/2023 20:09,22/08/2023 20:18,22-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
2cc7308c-9482-458a-bd4e-5ade314ef31b,Inbound,Returns,Return request,Provide option to upload  picture. I would like to upload picture of this   shoe which is defective ,3ed6f148-9284-45c2-9310-3cf67bba993c,,22/08/2023 20:30,22/08/2023 20:32,22-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
8d05732d-4041-4286-97f4-f388b8019a6a,Outcall,Onboarding related,Seller onboarding,,3ec79b1f-6ce8-4210-a248-591bbddb6e9b,,22/08/2023 00:27,22/08/2023 00:29,22-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
b3cd7cee-4c81-4a3d-ae12-26426fad5a32,Outcall,Payments related,Online Payment Issues,,0007b6a1-5d59-4b8a-ba90-99a92b124325,,22/08/2023 08:36,22/08/2023 13:25,22-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d61e053b-e43d-41d6-b08e-5b58dddcdd4d,Inbound,Cancellation,Not Needed,,ba8ac170-5243-446f-9462-61a6aa0255bf,,22/08/2023 21:28,22/08/2023 21:33,22-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
f44f1339-c449-46e8-9fce-edb07745e260,Inbound,Returns,Return request,,7c800a8c-3985-4361-9a76-77cf2cbb284a,,22/08/2023 21:43,22/08/2023 21:45,22-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
82fd58cf-93a7-498e-968f-947a56cbd170,Inbound,Order Related,Seller Cancelled Order,,b438a4ce-96d1-4cff-b147-8f2187ffe3e3,,22/08/2023 17:05,22/08/2023 17:22,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
b24bccdc-1f12-4753-9d85-255b30eaf062,Outcall,Returns,Fraudulent User,,fcfea9aa-a3cc-4975-8396-ef1940a57ae9,,22/08/2023 21:55,22/08/2023 21:59,22-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
49f2b71e-4107-4656-85eb-4177c2f6c833,Outcall,Product Queries,Product Specific Information,Why you are taking much time for delivery. ,c0e3749b-37f1-488a-8d46-726919e520fa,,22/08/2023 16:49,22/08/2023 16:51,22-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
998faa13-84d1-4a4b-a482-387f842dfb48,Inbound,Returns,Service Centres Related,,d3c8f762-14cd-4241-9cd0-58db9d90065e,,22/08/2023 20:31,22/08/2023 20:32,22-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
4f24f6a8-5f63-4021-a2d1-ff7158e7a5e0,Inbound,Returns,Reverse Pickup Enquiry,,59673aef-4965-4bf4-8f56-d6fffac9e73c,,22/08/2023 10:04,22/08/2023 10:08,22-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
22b59d79-c5a8-4a34-b1ae-96ad6fec6525,Inbound,Returns,Fraudulent User,,3e6c0bba-f4ef-4ac3-b6f8-92ba74127541,,22/08/2023 18:53,22/08/2023 18:57,22-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
8c15173c-5575-41fe-929e-064ab29140e5,Inbound,Order Related,Order status enquiry,,6674011c-53d8-433d-999a-c5dc6668229b,,22/08/2023 20:01,22/08/2023 22:04,22-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
38371104-5faa-4270-ac1a-0e2789add4ef,Inbound,Returns,Fraudulent User,,916ce0f3-44dc-47dc-8779-2c3f73d1fb8f,,22/08/2023 15:26,22/08/2023 15:29,22-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b4cc0c88-cbee-497a-8df3-aec3e967a4d0,Inbound,Returns,Fraudulent User,,3a6e426b-6fc2-46d9-8178-a7e1e40b593b,,22/08/2023 20:20,22/08/2023 20:33,22-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,3
c770c66d-2b42-4dbe-b6e3-deb192e4faf9,Outcall,Refund Related,Refund Enquiry,,ac386a9b-dea2-47c3-b307-c36b49cad71f,,22/08/2023 22:52,22/08/2023 23:08,22-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
354e41b4-7e90-4871-9308-001441e34ba4,Inbound,Returns,Return request,,98ef738b-4af4-48e5-9f97-9c32a1f50c40,,21/08/2023 14:18,22/08/2023 23:10,22-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
c5e7fc17-f2da-46cc-af33-5bf2d1f925bf,Inbound,Returns,Return request,,ed04cdfa-f25f-4e90-8798-c3b844861058,,22/08/2023 18:05,22/08/2023 18:38,22-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,4
eaa75c51-e947-464a-a905-92b703aa99d8,Inbound,Returns,Fraudulent User,Thx,379db74f-83b7-48e8-9946-2f9f96a1a14b,,22/08/2023 19:46,22/08/2023 20:24,22-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
eab40760-e0f8-4759-bb8d-9a1daf20462c,Email,Refund Related,Refund Enquiry,,fecb5064-28a2-404c-8587-4e40d4139680,,22/08/2023 16:28,22/08/2023 16:32,22-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
3672aa3c-0c2a-4689-a6a5-247ddaafdfc0,Inbound,Returns,Reverse Pickup Enquiry,,e34c0285-eae3-4194-8797-01e7ce2c0061,,22/08/2023 14:01,22/08/2023 14:02,22-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
23630a4e-6e32-449c-bb77-e1d3975ed673,Email,Returns,Damaged,,9471a599-3e08-47bb-a4f6-dda70923b1fa,,22/08/2023 12:55,22/08/2023 13:01,22-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
1eef2bc7-d5b6-4c06-8343-d98badd1a54d,Inbound,Returns,Return request,Nothing ,952c23d9-71e9-4d9d-913c-8b79ba6f6848,,22/08/2023 20:27,22/08/2023 22:07,22-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
625d401d-8bf7-4ed6-9167-1bf166268949,Inbound,Returns,Reverse Pickup Enquiry,,a90be7f6-c15a-4fe5-afbb-45a5e5abc980,,21/08/2023 08:47,22/08/2023 16:58,22-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f1835681-46c4-4c74-a9ea-515c632ba76b,Inbound,Order Related,Order status enquiry,,97be3691-fb6b-49b6-aea2-bda02db9cf9f,,22/08/2023 19:19,22/08/2023 19:23,22-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5464f799-4ecd-444c-8415-97c9f728d60e,Outcall,Returns,Reverse Pickup Enquiry,,edaff155-2877-4842-ae84-41848ae9eeea,,22/08/2023 15:09,22/08/2023 15:15,22-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
59553b4b-e00a-459f-b7bc-46e8acaf9775,Inbound,Order Related,Delayed,,a89ce9fe-e11e-4aac-8b2d-d38cfdb9291c,,22/08/2023 22:00,22/08/2023 22:05,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
3a61447b-caba-4b57-85f8-05c708c3fe6f,Inbound,Returns,Reverse Pickup Enquiry,,c37c2409-49ab-4675-9b02-22dfa5151ce1,06/08/2023 08:27,21/08/2023 20:44,22/08/2023 17:51,22-Aug-23,VADODARA,Books & General merchandise,290,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
0af909aa-679e-4aec-bdb7-4f52f4a41ac4,Inbound,Returns,Wrong,,0e0ea3f0-91d9-4c82-b037-da5f9ad7ea53,,22/08/2023 12:40,22/08/2023 12:44,22-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
425346b4-9855-45a2-86fb-72b78e0c58e5,Outcall,Product Queries,Product Specific Information,,6d157351-5d7c-4716-871c-85f8324056ca,,22/08/2023 19:24,22/08/2023 19:29,22-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
4e4642f1-33fd-4dd3-9f43-c2451bec8dda,Inbound,Order Related,Delayed,Good ??,d92fa5e5-7936-4681-b75c-f47f8b97add3,17/08/2023 15:09,21/08/2023 14:06,22/08/2023 22:00,22-Aug-23,HYDERABAD,Books & General merchandise,260,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
59d2ac0b-1407-4df4-8ed0-cf90a1394434,Inbound,Order Related,Seller Cancelled Order,,f971a5e2-7046-454c-9146-0c06f4f7becd,,22/08/2023 10:19,22/08/2023 10:24,22-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
801156bc-728c-4b71-8136-7193967f28ce,Inbound,Order Related,Order status enquiry,,11866574-fb53-4b09-a8ef-a2b205ba1df3,,22/08/2023 18:49,22/08/2023 18:53,22-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
778ae16f-fe9b-4d0c-a8bf-75a962555f00,Inbound,Returns,Return request,,363e14c3-3370-4ba6-a051-236112c2800e,,22/08/2023 21:21,22/08/2023 21:23,22-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
1eda28b4-e4b9-4bd7-a445-1df23f0fd59f,Outcall,Returns,Reverse Pickup Enquiry,,aa254acf-1711-4570-97bd-cc020fe8afed,,22/08/2023 20:35,22/08/2023 20:36,22-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
ddbbbd13-7885-4085-82de-ca222308e325,Inbound,Offers & Cashback,Other Cashback,There is a guy name   was very unfaithfully.when I told him  that I want to talk to your senior executive they had cut the call without telling me..please look into it,cf2018ba-b834-410b-a304-8a8d5dfbcf56,,22/08/2023 12:33,22/08/2023 12:39,22-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
42153638-6dd0-4af9-b6a4-225c631c03e1,Inbound,Returns,Reverse Pickup Enquiry,,14ff1e6d-82b4-43ef-90f8-092217c09547,,22/08/2023 20:06,22/08/2023 23:05,22-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,1
3709e0fc-604e-4595-b344-12d4d54f36a5,Outcall,Order Related,Delayed,,335a397a-8c1f-4d80-87cc-cbeaa7c9734d,,22/08/2023 21:42,22/08/2023 22:02,22-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
9e9b8ff8-e963-4846-a1b3-9441502b5d02,Inbound,Returns,Reverse Pickup Enquiry,,e5c2fed9-88eb-4f75-ba8a-db829672ec3a,,21/08/2023 23:24,22/08/2023 16:59,22-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
c2a421c6-9f71-4b11-80a5-072910fb9cc8,Inbound,Returns,Fraudulent User,,7cfa8485-21ce-492b-a385-00357ee3ccb1,,22/08/2023 10:31,22/08/2023 13:29,22-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
e5aa7325-5406-487d-b902-13bf1b7c69ff,Inbound,Returns,Reverse Pickup Enquiry,,c44cd846-81a4-46c5-8eae-701b7f1bca03,,22/08/2023 01:06,22/08/2023 01:24,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bd0ea557-719a-4c05-8348-e061a993b63b,Inbound,Order Related,Delayed,,d4253fdc-3d32-486c-a096-7089ce5ac3e7,,22/08/2023 13:25,22/08/2023 13:29,22-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
46edd483-c7ad-4e82-99bf-da1241dbe7c7,Inbound,Returns,Return request,With complete resolution,0ad7e380-e7d1-4d08-a947-48fd694bc31e,,22/08/2023 19:31,22/08/2023 19:33,22-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
5e4e3dda-3dea-4343-8adf-4872e409d819,Inbound,Returns,Reverse Pickup Enquiry,,95036ae1-dbe1-46e4-a79d-66a79ceca364,,21/08/2023 19:17,22/08/2023 09:20,22-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
6b32b1a8-d2c4-4830-9a6a-644ccd11e6d2,Inbound,Returns,Return request,"need to check the product price with market price ,, ",14da99c4-a91b-4545-aecd-776ef1663fbc,,21/08/2023 21:56,22/08/2023 16:29,22-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
501cbd89-9c1e-4fa0-8b00-d5a33d2c879a,Inbound,Order Related,Order status enquiry,,f756b186-0af5-42c9-9283-01e7e0ee7a2e,,22/08/2023 10:11,22/08/2023 10:16,22-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9ae75fd1-77a8-4a8d-9a2e-217114ac0d9d,Inbound,Returns,Reverse Pickup Enquiry,Nice,d01f839c-2ac2-4cc1-9b42-f82db0283b3b,,22/08/2023 00:32,22/08/2023 00:35,22-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5f849231-c269-43cb-aef3-0e7d8c21bc89,Outcall,Order Related,Priority delivery,,d5d193da-ca4b-4dfb-87b6-63c8b55f2c07,,22/08/2023 11:34,22/08/2023 11:37,22-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c04856e3-bee6-48b5-856c-bbb896237966,Inbound,Order Related,Order status enquiry,,9cc0bbba-c6ab-48c1-bf84-d92a4c2f18b6,,22/08/2023 18:16,22/08/2023 21:20,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a1278193-fd56-428f-9c66-a70274b0835c,Outcall,Order Related,Invoice request,,20c120e2-954c-450f-bb9e-e1f113686ad1,,22/08/2023 22:50,22/08/2023 23:02,22-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
77bb49c0-51a6-47d0-9d68-59bf10f17d94,Inbound,Returns,Fraudulent User,,c5605150-da8b-4b94-aa26-c38151fd18ad,27/07/2023 21:36,22/08/2023 14:25,22/08/2023 14:28,22-Aug-23,SIWAN,LifeStyle,1799,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
38ad1a28-70d7-40bc-a372-0af8aad6b2ec,Email,Returns,Fraudulent User,Very good ,f8e599a1-6d03-4b47-bade-0fb5a89683de,,22/08/2023 13:58,22/08/2023 14:19,22-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
9f5c17c3-d388-4de4-bfa8-14ae983c9d16,Inbound,Order Related,Installation/demo,Thank you Shopzilla ,de74ce06-f34b-4564-85f5-afdb2953293f,,22/08/2023 15:45,22/08/2023 15:57,22-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
8ebde1bf-3378-4189-9ba8-ca62f1f563bb,Inbound,Order Related,Installation/demo,,72b4ff3e-1ab2-4221-856a-d1c6698e86c8,,22/08/2023 10:32,22/08/2023 10:34,22-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
00acf028-5068-445f-b6e8-6f45538ceb1d,Inbound,Returns,Return request,,7b2dab42-60a7-40e2-a74d-b35ffaab9f68,,22/08/2023 18:11,22/08/2023 18:19,22-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
db1689df-75e4-489c-a787-7d65b75a530c,Inbound,Returns,Wrong,Excellent,670ed6ce-7560-4312-af11-4f59900364ac,11/08/2023 22:21,22/08/2023 20:19,22/08/2023 20:24,22-Aug-23,KADI,LifeStyle,775,,David Smith,Nathan Patel,John Smith,>90,Split,5
31bc1669-2b3c-4c00-aaa3-7bcb11fec0fd,Inbound,Returns,Return request,Thankyou vishal for resolving my problem ,a6070f10-fd00-497c-9019-ff9ffbe91acd,,22/08/2023 14:06,22/08/2023 14:09,22-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
e515d957-4b56-4805-8463-5a519bfdcd7c,Inbound,Feedback,UnProfessional Behaviour,All'good ?? nothing else ,2482f302-3f24-4858-af31-2a1e0ff055ca,,22/08/2023 00:47,22/08/2023 00:50,22-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
e1331bc2-3fbe-4314-9489-95e6dc927eb5,Email,Returns,Reverse Pickup Enquiry,,ac80aa5d-df23-47b7-b20c-e7fc56171322,,22/08/2023 17:51,22/08/2023 19:20,22-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
1afb3d9a-f4ae-4318-95ad-6dd1c91626fb,Inbound,Refund Related,Refund Enquiry,,9eb37f52-416a-40a7-8810-2f2325fc0a3f,,22/08/2023 18:54,22/08/2023 18:57,22-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
b5fabf9a-5c89-45d4-b836-dc4ab434feb1,Outcall,Returns,Wrong,,d221774d-acaf-4122-aab0-85f0801f77e5,,22/08/2023 08:20,22/08/2023 08:22,22-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
0e438a5b-53dc-4dc6-800e-ee24546aeedc,Inbound,Returns,Reverse Pickup Enquiry,,985f97f5-5007-4f0d-800c-b4f41a21223e,,22/08/2023 14:30,22/08/2023 15:17,22-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
25776698-50c8-436e-8f6c-11e4f1d17c11,Outcall,Order Related,Invoice request,,4d713d51-a075-4e14-b53d-f5b309b9c956,,22/08/2023 21:43,22/08/2023 21:47,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
73924dad-a907-4d69-a730-ef7670bab74e,Inbound,Offers & Cashback,Instant discount,,f2cc1bc4-17ba-40bf-802f-0f70f96c53e2,,22/08/2023 19:41,22/08/2023 19:44,22-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
c722f06e-40c7-4354-8f26-19bbcb7725a0,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,0ed09e96-d3ec-4813-9193-06f4cb19e554,,22/08/2023 07:54,22/08/2023 07:56,22-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
3f569852-34da-4424-b8a2-d2a5e6b5b2ec,Outcall,Returns,Wrong,Good ??,9ad75cd9-24bd-4092-b52e-05a059398d2a,,22/08/2023 10:00,22/08/2023 15:04,22-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
4a5e2c22-8f3f-4201-a53f-c98aee34ba80,Inbound,Returns,Fraudulent User,,801114b9-3e23-4025-b47a-a51d7651ea1e,,22/08/2023 11:24,22/08/2023 18:38,22-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
7842ac7b-b0c8-4030-ab52-28dfcace3f13,Inbound,Feedback,UnProfessional Behaviour,,81207518-17b8-40fd-9c48-c9f7b361ee24,,22/08/2023 16:48,22/08/2023 16:50,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5db3e05d-23cf-4415-acad-ada72c80c5b9,Inbound,Returns,Return request,,de31e365-f883-4037-83d4-d33ac3080903,,22/08/2023 18:18,22/08/2023 18:22,22-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
dbcc2436-3cb7-4d75-90ef-a8c512d68709,Inbound,Order Related,Order status enquiry,I called Shopzilla Customer care 10 times and every time I had to tell my problem right from scratch. there is no work log OR discussion history maintained.,24340a8b-b9c3-4f13-baa6-a4c9b1a38272,15/08/2023 23:17,22/08/2023 12:04,22/08/2023 12:19,22-Aug-23,KOLKATA,Furniture,8990,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
7c25e6a2-c2e0-4461-9468-e7967a6a5f37,Outcall,Returns,Reverse Pickup Enquiry,,117fc4fe-173a-4384-8e96-d2b50ef367c8,,22/08/2023 14:29,22/08/2023 14:39,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
08fa87cd-884d-4752-8700-77fab9de6978,Inbound,Order Related,Order status enquiry,,f8f06256-97ff-4767-8303-96bfdab3a818,,22/08/2023 19:10,22/08/2023 19:13,22-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
22f56ecf-5732-4f78-b807-cbb4c3cf9558,Outcall,Returns,Service Centres Related,Very good ,bfb507ec-b2e9-4eee-8dd7-c25b17f6ba96,,22/08/2023 21:16,22/08/2023 21:16,22-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
1ec99f88-a1f4-4157-82e2-e68d2a9d44d7,Inbound,Returns,Reverse Pickup Enquiry,Please make delivery fast ,c5548bd0-a8cd-4881-90ab-c69b9a134c02,,22/08/2023 07:03,22/08/2023 07:04,22-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
f9aacca3-9a71-40b4-852f-286a4306c292,Inbound,Offers & Cashback,Other Cashback,Thank you  . ,d5c289ae-f0fa-499b-8b69-1403947f959f,,22/08/2023 09:48,22/08/2023 09:51,22-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
6944f404-f3f2-4c33-8349-e16ddc10884e,Inbound,Order Related,Priority delivery,,c85d2cb7-56a4-4790-b0ab-4589d514d4e1,,22/08/2023 10:31,22/08/2023 13:35,22-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
05d766ba-7546-4f66-83ea-cd9b2b5a0bd0,Inbound,Cancellation,Not Needed,,902d4c9f-2a9f-413e-acc7-f4fb57f1b723,,22/08/2023 21:25,22/08/2023 21:26,22-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,1
1c38099a-f274-4a6f-a428-55d881a090b3,Inbound,Returns,Reverse Pickup Enquiry,,8005ab57-b333-40da-9e85-1a56006a4090,,22/08/2023 22:31,22/08/2023 22:41,22-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,1
7620960a-0093-4e46-adc8-35fe5f83dd8b,Email,Returns,Reverse Pickup Enquiry,,ea91bd1c-57c8-4e70-99b7-54ac570b5152,,22/08/2023 16:22,22/08/2023 16:35,22-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
441d8441-0194-4c72-8d4d-d2ada113b811,Inbound,Order Related,Customer Requested Modifications,,c1a4a7e7-8c22-4e44-8599-00038a473993,,22/08/2023 22:51,22/08/2023 22:52,22-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
0ffb7d6e-3ab7-4fcd-86e2-ad33d891c321,Inbound,Order Related,Delayed,,4a974c3d-255f-4cd7-8196-fdc0aa40069b,15/08/2023 19:25,21/08/2023 19:43,22/08/2023 20:57,22-Aug-23,COIMBATORE,Mobile,8499,,Ashley Yu,William Park,John Smith,61-90,Evening,5
900afb37-d5a4-4c2e-bfbf-a9c8e505a67e,Inbound,Order Related,Order status enquiry,  service,a02bab51-5881-4619-afa1-19c2ae3f4bdb,13/08/2023 17:17,22/08/2023 08:01,22/08/2023 08:10,22-Aug-23,GHAZIABAD,Books & General merchandise,656,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
70febbe3-0f1c-4d4b-9605-29bfdfb2fce4,Inbound,Refund Related,Refund Enquiry,,3ce1a76c-7f01-4056-ba18-696f8cf22fc6,,22/08/2023 13:13,22/08/2023 13:14,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
e15c6cbe-9720-4dd5-b7d5-b8f99a6a116d,Inbound,Returns,Return request,Nil,afd5621a-be2c-4745-840a-6cb98b55cb38,,22/08/2023 15:05,22/08/2023 15:08,22-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
b59c444d-280d-44da-a4fb-32103ce4d080,Outcall,Returns,Return request,Good help,0292b800-d24c-4f15-bb85-e30748a6920d,08/08/2023 16:46,22/08/2023 21:07,22/08/2023 21:15,22-Aug-23,ALLAHABAD,Electronics,427,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
7f4f7811-6ecd-44c9-91c0-8305e8780c7b,Inbound,Returns,Return request,overall happy,9a1fcbbc-0c90-42bd-b35e-84c9a0c7c31f,30/07/2023 11:22,22/08/2023 17:05,22/08/2023 17:28,22-Aug-23,KOLKATA,LifeStyle,399,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
639a5efe-b73b-4375-93b2-d8d6e7cd7309,Outcall,Order Related,Order status enquiry,,310b22c2-1544-4cf7-88e5-92e89798b6a2,17/08/2023 13:17,22/08/2023 18:09,22/08/2023 18:10,22-Aug-23,KRISHNAGAR,Electronics,585,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9644f8d6-d0c9-4468-af02-e678813920f6,Inbound,Order Related,Installation/demo,Good,b97568f8-ad11-41ea-865f-c4c58c3aa8e6,,22/08/2023 12:52,22/08/2023 13:56,22-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
9b12e459-f639-4819-af2e-3595d76b755f,Inbound,Returns,Fraudulent User,,9476e61d-2595-45f5-bf7a-7d2547bf5b74,,22/08/2023 11:44,22/08/2023 11:52,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
3b49d00a-02d0-46e1-bd2f-f75c3f111f3f,Outcall,Returns,Reverse Pickup Enquiry,Good work,31cbf641-4032-47d9-9a8a-59bd3047f955,,21/08/2023 18:03,22/08/2023 07:27,22-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
4685eb02-aa26-4571-a93b-4666fc091f35,Outcall,Refund Related,COD Refund Details,Not got money till now when i returned the parcel ,e06948b0-f8dc-43df-bb23-d6bfa46c01fb,,22/08/2023 09:38,22/08/2023 09:46,22-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
912a48d7-1234-43c6-9d48-97e62a3609c5,Inbound,Shopzilla Related,Account updation,Update my contact details in my account ,3ed94a1c-ba90-4131-8873-4a89b08fc43c,,22/08/2023 09:59,22/08/2023 10:05,22-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
ccb7b0b2-bd0f-40b1-8cbc-610a183d6476,Inbound,Product Queries,Product Specific Information,,a28b3a86-a04f-40f2-a007-bcf07949ce43,,22/08/2023 12:32,22/08/2023 12:53,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
f0a08c82-2ee5-43c0-b9ce-b6ea1784935a,Inbound,Shopzilla Related,General Enquiry,Very bad,bbdfdcfb-370c-4cd3-886f-9551ac4326f1,,22/08/2023 17:39,22/08/2023 17:46,22-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,3
c3f71196-adc7-4c14-a46c-c6acd86a310d,Outcall,Returns,Return request,Nothing ,bda60055-7381-4c6d-b8a6-515222b2039b,,22/08/2023 19:23,22/08/2023 19:26,22-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
2a56a0ea-f51d-4635-94ef-1268cd85deb0,Outcall,Returns,Reverse Pickup Enquiry,,ac33f233-e940-49d1-91ed-e456b7240ecc,,22/08/2023 20:58,22/08/2023 22:41,22-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
ab037fe4-3cd9-4537-a48f-91ec6e4abb00,Outcall,Returns,Reverse Pickup Enquiry,Very good ,39b86fdc-c42e-496d-a578-b682402963e4,,22/08/2023 00:15,22/08/2023 00:17,22-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
d95e6637-bcd4-47dd-9e08-43b8b3933573,Inbound,Order Related,Priority delivery,SupperLove u mam.....,19f6fc2a-2491-4f2b-bee5-14b4b5c8d022,,22/08/2023 13:46,22/08/2023 13:46,22-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
8cf8d2f8-3d5c-4916-93f1-f7eac88b0d7a,Inbound,Returns,Reverse Pickup Enquiry,Good work ,9a6e0834-eac2-4ff9-90a4-63b2516c048d,,22/08/2023 19:59,22/08/2023 20:04,22-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
32838ac1-2a7b-4c8f-a04e-b7bd5bcb88c1,Inbound,Returns,Reverse Pickup Enquiry,,839d2d84-6089-4b7f-b204-c3d0eeb0138c,,22/08/2023 14:13,22/08/2023 14:17,22-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
ca93ec1e-b9b6-4fbe-bebd-c0c801c10c47,Inbound,Order Related,Order status enquiry,,7cdf526a-1b85-41bd-a295-36031103b281,,22/08/2023 21:18,22/08/2023 22:02,22-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9587b4be-f008-4b27-af52-c5954fd15504,Inbound,Returns,Fraudulent User,Good person ??,c8ca62b7-5686-4e99-8863-f22238146011,,21/08/2023 19:29,22/08/2023 13:06,22-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
4b27f969-636e-403a-9921-b58f4a8beefd,Inbound,Order Related,Order status enquiry,Except sorry no information is provided after calling many times.,084ce407-1855-47b5-9097-f20576169e43,,22/08/2023 19:55,22/08/2023 21:20,22-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
718f2299-ddf8-41d2-9b92-ee48f32e3428,Inbound,Returns,Wrong,Good information,b80df999-e0ab-45cc-b4a2-0243ac965a6c,,22/08/2023 09:17,22/08/2023 09:21,22-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
cbb39a22-1e79-4790-9670-f779cd6b15e9,Outcall,Returns,Reverse Pickup Enquiry,,fa089a03-98f6-4b08-ad90-3ddf6b9e7066,,22/08/2023 11:18,22/08/2023 11:19,22-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
34eb348e-2cc9-403e-9008-21a2feada4e5,Outcall,Returns,Reverse Pickup Enquiry,,df480285-75b3-4beb-91c0-ea9f8eedcd28,,22/08/2023 20:03,22/08/2023 20:05,22-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
5a02dcb3-aff2-4b08-b6bb-b208910b361f,Outcall,Returns,Reverse Pickup Enquiry,Very good ,54d39070-a286-47d8-91d1-152daefccb78,,22/08/2023 20:42,22/08/2023 20:45,22-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
d76ee4d1-2ce5-4c27-8f4a-73ac8ca6027a,Inbound,Refund Related,Refund Enquiry,,e6b1abb7-9fe3-4996-a02b-b1b890d3d87c,,22/08/2023 22:27,22/08/2023 22:29,22-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
398ad91b-1643-458f-9e9d-f024fc302e1b,Inbound,Order Related,Invoice request,,2ace2c7b-45d7-4cd2-9390-c13e7ab5fce7,,22/08/2023 23:03,22/08/2023 23:06,22-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
6a7ac43d-39a4-417f-b93d-cd2e2f6d4590,Outcall,Returns,Reverse Pickup Enquiry,,7839ff4a-1ded-481e-b4a9-e9f260878a37,,22/08/2023 23:02,22/08/2023 23:06,22-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
fea89d2e-1b86-4f1f-96a6-0ecc1c1bd443,Inbound,Cancellation,Not Needed,Not getting satisfied information ,014ab3c5-842b-42b1-9341-64fbc62847ac,16/08/2023 00:04,21/08/2023 20:18,22/08/2023 10:11,22-Aug-23,MUMBAI,Electronics,10999,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
50d77ba2-d699-47df-8a5f-31adefb72853,Email,Returns,Reverse Pickup Enquiry,Wrost Shopzilla delivery ,542a349a-1b04-414d-a45a-1e4195f250b9,26/07/2023 21:45,22/08/2023 19:33,22/08/2023 19:35,22-Aug-23,HYDERABAD,Home,319,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
5870a064-560e-43fe-a02d-1b37768f1287,Inbound,Cancellation,Not Needed,Okok,db6f758d-6dce-47f9-8df2-471b216f04c9,,22/08/2023 11:01,22/08/2023 11:02,22-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
8c3e3f79-3c96-4248-ba2f-5686d06d951a,Inbound,Returns,Reverse Pickup Enquiry,,37b0b149-af44-4ae2-a309-839199280d27,,22/08/2023 12:17,22/08/2023 19:33,22-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,1
8e70f9d0-6d3e-43bc-bba8-395f1561e609,Inbound,Returns,Reverse Pickup Enquiry,email communication should be an option as well to communicate for such issues,418c2297-bd46-4c60-b4eb-84f365482511,,22/08/2023 13:38,22/08/2023 14:13,22-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b01265e4-7894-4bf3-b06f-abdc2a822a92,Outcall,Order Related,Order status enquiry,Thanks ??,a86996c9-f360-4b7f-8246-bb1bf2082e31,13/08/2023 21:03,22/08/2023 11:15,22/08/2023 11:20,22-Aug-23,SIDHI,Books & General merchandise,565,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
27c5ddac-142b-47ad-9097-a1936b1b0178,Outcall,Returns,Return request,,431bb8ca-a930-479b-8247-9c5e74185199,09/08/2023 20:03,22/08/2023 17:45,22/08/2023 18:00,22-Aug-23,MUMBAI,Electronics,899,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
14e26128-72e4-4c4c-8c2a-b076462da13a,Inbound,Order Related,Customer Requested Modifications,,9d63a690-e733-46c9-9574-21b246ccb9bb,,22/08/2023 22:10,22/08/2023 22:12,22-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
85bac7bb-86fa-47c0-baf6-4be251209088,Inbound,Order Related,Order status enquiry,Good communication ,756f4482-b4e0-45a4-9539-af577f2f7510,,22/08/2023 18:56,22/08/2023 18:58,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
4c5b308b-0303-4bf5-bc8d-0c7499722f5e,Outcall,Returns,Missing,"Please check what you are dispatching is fulfilling customers order or not ,specifically for products of no return policy",ab944e05-b67a-4990-ac2a-a9356a6e2df0,,22/08/2023 18:32,22/08/2023 19:05,22-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
2422d6ab-c0b6-4490-be9a-7a81c37317c2,Inbound,Payments related,Online Payment Issues,,bd6bd479-f727-4024-856c-b27918f5f404,,22/08/2023 20:08,22/08/2023 20:11,22-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,1
b2565c3b-ffdb-46f5-9f44-caaae30b19e1,Inbound,Returns,Fraudulent User,,0a761559-9812-4cc3-83a8-38bf2b3ca943,,22/08/2023 09:53,22/08/2023 10:14,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
a80b487f-186e-42f5-b8da-12aea6e37b84,Inbound,Refund Related,Refund Related Issues,Very good girl ?,41e33f7f-2702-430e-a63d-295ab5b0e498,,22/08/2023 17:03,22/08/2023 19:16,22-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
8ece170d-a0c1-48dd-9eac-1d776d894e75,Outcall,Cancellation,Not Needed,,63b58a63-59d3-4cdc-b8b4-e6ededa41974,,22/08/2023 19:41,22/08/2023 19:49,22-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
a65c231e-7f31-43e0-836d-77dce0ed1d76,Inbound,Refund Related,Refund Enquiry,Very nice,be7f251b-f3bc-4185-988f-c0ba7222b7e7,,22/08/2023 17:18,22/08/2023 17:28,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
892935b0-028f-4a25-8fd8-318b749b1d96,Inbound,Shopzilla Related,General Enquiry,,ee472f1d-86eb-4d22-bf7e-1d00a3e9e57b,,21/08/2023 21:04,22/08/2023 15:27,22-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bb8594ba-c22a-45f3-b78c-304efe5c67ea,Inbound,Returns,Reverse Pickup Enquiry,Customer executive is good ,7c379300-87c8-4caa-9873-e37d544e5b5d,,22/08/2023 10:29,22/08/2023 10:32,22-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1b6d5f5a-7347-4c23-8785-d025323c7cf0,Inbound,Returns,Reverse Pickup Enquiry,Thanks,033174d6-1ea3-4c58-acad-1bb1028d36fa,,22/08/2023 12:41,22/08/2023 12:43,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
35866343-7d58-4e68-aa3c-9f7e3b88d087,Inbound,Returns,Reverse Pickup Enquiry,,52b38baf-030b-419e-beb7-0a29edeae10f,,22/08/2023 22:37,22/08/2023 22:52,22-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
23174780-a421-49c9-9b23-5b36fdac7e32,Inbound,Returns,Fraudulent User,5,58711edc-0b56-48f2-814b-c1f68dad3b16,,22/08/2023 22:35,22/08/2023 22:43,22-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
f00bbf87-0320-4472-b90e-f6a37b8d2655,Outcall,Order Related,Order status enquiry,That's wass god satisfied with talking idea is good ,4c8b4777-79d6-4ea6-a35e-ec5b91cb6bf8,,22/08/2023 10:04,22/08/2023 13:15,22-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4c316534-337a-4d06-a758-4dcd1cd5d18c,Outcall,Order Related,Seller Cancelled Order,Maximum time better price deals didn't get delivered to me,b2e5c5f6-e555-4ae8-afd8-1e6e16452961,,22/08/2023 00:20,22/08/2023 00:24,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a3a43a89-80db-47fe-82ba-05b05434c493,Outcall,Returns,Reverse Pickup Enquiry,,6a16470f-db5e-420a-85d0-0e8638b1ffb4,,22/08/2023 10:18,22/08/2023 10:36,22-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b5d0bd67-7145-4f26-bd92-66acf232491c,Inbound,Returns,Reverse Pickup Enquiry,,33091e87-46ae-49b2-b88b-09bd9084d9fd,,22/08/2023 11:43,22/08/2023 11:43,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
e4a88825-de97-4a8a-ab99-546468256257,Inbound,Refund Related,Refund Related Issues,,c37096e1-c169-4b63-bffc-1b26377e0d8b,,22/08/2023 20:46,22/08/2023 21:35,22-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
777e7499-d21a-4372-ad19-99a7efbe4f50,Inbound,Returns,Reverse Pickup Enquiry,"Get AI instead of humans, as your so called executive are worst than AI, at least AI would respond to the query, executive was talking South when I was talking  ",d449ac87-30b5-4f10-9b7f-4b0da19b6ef2,,22/08/2023 14:04,22/08/2023 14:06,22-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
af85299d-08f4-4dc4-bc03-2a0e62fa8ba7,Inbound,Returns,Return request,,cce8457f-3655-42fe-a139-8527b13fb432,,22/08/2023 15:37,22/08/2023 15:40,22-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
fa5a2be0-8f2b-4b64-b850-ceeb7f0afbc1,Inbound,Returns,Reverse Pickup Enquiry,,3e68f368-a5fd-4f0f-92c5-04a022191a1c,,22/08/2023 19:48,22/08/2023 19:51,22-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
52280b53-7ecd-4a52-aff9-f3f55e022a4c,Inbound,Order Related,Order status enquiry,Excellent customer service ,130f4baf-b9d1-4de1-ad88-fdc2774ac184,,22/08/2023 19:28,22/08/2023 19:29,22-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
6fe0f0f1-704e-430c-ae6c-a2c746dcf533,Outcall,Refund Related,Refund Enquiry,Good,b55cc5a5-89b5-48d4-9d58-a216cee954e7,,22/08/2023 20:14,22/08/2023 20:15,22-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
6bb0bceb-9235-4ac6-8e20-9cc4df819829,Inbound,Refund Related,Refund Related Issues,,8d00e74b-da0e-4b20-abf2-8426743f7a3f,,22/08/2023 08:12,22/08/2023 12:14,22-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
b2a879e2-62fc-43aa-b861-0230ac55eed2,Inbound,Order Related,Delayed,Shopzilla logistics services needs to be improved.Worst service.,eecd969c-6f9a-46b8-bf10-caab90ff22bd,,22/08/2023 13:41,22/08/2023 13:55,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
43bc98db-a6f2-4e65-8b2a-3c3583b85c64,Inbound,Returns,Reverse Pickup Enquiry,,019fd431-dba9-407b-b185-af99812b1203,,22/08/2023 17:05,22/08/2023 17:07,22-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
c961d12f-dff2-4065-af22-aa157e207a82,Inbound,Product Queries,Product Specific Information,It is excellent & delightful to have such an understanding and quick resolution of customer care executive,6db5d54e-1ef0-4b96-8498-316a45817b1b,,22/08/2023 20:32,22/08/2023 21:48,22-Aug-23,,,,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
553f4fbd-f797-4cd0-9cc3-b0d7803770b7,Inbound,Returns,Return request,Customer care was very polite and very helpful,274a72ad-4f94-4460-a9fb-a1a5ffbce830,,22/08/2023 10:37,22/08/2023 11:01,22-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ab1b7b22-a242-41df-885f-2a481df4ee24,Inbound,Refund Related,Refund Enquiry,Good response ?? ,a9d73c3d-eef1-4a91-9bde-77166e9c09d0,,22/08/2023 13:02,22/08/2023 13:07,22-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
c7f56b06-aa6e-4b73-be40-09b12dcc1ad4,Inbound,Feedback,UnProfessional Behaviour,,1d76e0d6-af44-40ed-9448-a61e90bee3f1,,22/08/2023 23:26,22/08/2023 23:26,22-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
11c450ad-3ae2-4216-95b8-bd3dd92b44a8,Inbound,Feedback,UnProfessional Behaviour,,a754cff9-1f49-4ad8-8434-7d1ec8d90b56,,22/08/2023 09:06,22/08/2023 11:10,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
850d280e-4c03-41a7-b0d0-cdc8c309ae22,Inbound,Returns,Return request,,e81bc30e-6eed-42e8-a2ee-efd3fb03a74d,,22/08/2023 18:26,22/08/2023 18:34,22-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
740fdbc5-da36-4968-a4c4-a48f0bd22839,Inbound,Returns,Return request,All over good ??,9ec192aa-a6ee-4c08-aa06-6c69a13d7f30,,22/08/2023 20:14,22/08/2023 20:16,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
c368fcdb-0a2f-49ee-a3d6-8c308bee90dc,Email,Cancellation,Not Needed,,235525d4-3edc-4800-a8a8-93b5aa3107ad,13/08/2023 20:25,22/08/2023 11:50,22/08/2023 11:54,22-Aug-23,MOHLA,LifeStyle,498,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
a6e5392e-d91c-4470-9827-dd3012a5724e,Inbound,Returns,Return request,Good. Tq customer excuite,e898de1f-5699-4eca-9c3f-36c74a714c88,,22/08/2023 13:24,22/08/2023 21:30,22-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
55d3f7dc-f635-4bc5-8534-d36042843605,Inbound,Payments related,Online Payment Issues,,5ce34ce1-8681-482f-8579-fbfd44a17a9d,,22/08/2023 22:31,22/08/2023 22:36,22-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
ad61926c-f591-4606-829d-0fb1b3a0740d,Email,Returns,Reverse Pickup Enquiry,,f90632ce-77ca-4190-b395-67de04ebfbb4,17/07/2023 15:16,22/08/2023 00:36,22/08/2023 00:37,22-Aug-23,BANGALORE,LifeStyle,6072,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
204e8311-d21a-43c9-8798-e73405f7d655,Outcall,Order Related,Order status enquiry,,548c2f75-5a48-4384-9b31-11199cf931c5,14/08/2023 15:16,22/08/2023 20:14,22/08/2023 20:15,22-Aug-23,DURG,Books & General merchandise,549,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
63d6e018-1829-462a-9495-6d5c282c0452,Inbound,Returns,Reverse Pickup Enquiry,Support me very good ,e2fe9290-f52c-4096-a556-9c4aa2f37e2e,,22/08/2023 11:33,22/08/2023 11:39,22-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
78dc3da4-0eb1-4efe-9f52-63f0d6afc9ec,Inbound,Returns,Fraudulent User,,2a9d5e46-05ca-4db9-bb68-634ebe8e582a,,22/08/2023 17:03,22/08/2023 17:05,22-Aug-23,,,,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
96b9a1eb-b35f-42f3-9e98-3be9cc3c7aa7,Email,Order Related,Delayed,,e5df7b9c-342b-4269-8708-dba6d6c4eec7,,22/08/2023 10:17,22/08/2023 11:05,22-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
95692da9-0b1c-422e-925d-1779a78da1d8,Inbound,Returns,Reverse Pickup Enquiry,,f6b21793-9770-468e-8288-2f8f3ce85acd,,22/08/2023 21:31,22/08/2023 21:34,22-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
d6b644d3-10c4-42df-b321-05e7b3d3c850,Inbound,Returns,Reverse Pickup Enquiry,,c35013c2-eb40-4add-8a71-fd1b3e790e31,,22/08/2023 14:48,22/08/2023 15:02,22-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
c8d7a71e-3ca2-41c5-904f-77dac58e4bfb,Inbound,Returns,Reverse Pickup Enquiry,,5d42b563-4486-45d2-acc0-4620637e386b,,22/08/2023 08:43,22/08/2023 17:42,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
0f084a6d-e856-4d4e-9109-a331a5ea4b37,Inbound,Order Related,Installation/demo,"Please help me and resolve my Motorola g52 ( , 64 GB) display problem as soon as possible.",f738e21a-0be6-40e7-8691-7f5899e8b1a1,,22/08/2023 13:45,22/08/2023 21:37,22-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
8fc85b83-b583-44ec-99f9-9a01adcbb27e,Outcall,Returns,Damaged,Nice,8a8c4704-fa4e-4f24-b016-9baeca50a48a,,22/08/2023 16:33,22/08/2023 23:19,22-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
cc899aff-3a41-404d-ba96-abdad6352fb6,Inbound,Shopzilla Related,Shopzila Premium Related,,afd69175-53b6-4aea-8a29-04b0f99505c2,,22/08/2023 17:13,22/08/2023 17:16,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a24ce465-7fe0-418a-b304-b05dc636e0b5,Inbound,Returns,Return request,Nothing ,1d39b919-2ea7-466a-96d9-01aa5c8b0745,,22/08/2023 19:13,22/08/2023 19:18,22-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
190d10ed-857c-4957-9aeb-cb931b9e7942,Inbound,Payments related,Online Payment Issues,good,9337eed5-b726-4ec9-8c62-8ccf838bbb0f,,22/08/2023 09:12,22/08/2023 09:12,22-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
06150d66-805f-410d-832e-1d2824dba5bc,Inbound,Returns,Service Centres Related,,edaa482e-22ea-476c-8664-436a216d0bdf,,22/08/2023 12:53,22/08/2023 14:14,22-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
a7f5bc23-e870-423b-b9ba-8af69eaa702c,Inbound,Order Related,Order status enquiry,Right ,e543e41c-0b6c-4b1c-88d0-fe73db1e406e,,22/08/2023 22:18,22/08/2023 22:22,22-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c1cf305c-6656-4517-93ec-315ab9b90d62,Inbound,Returns,Wrong,You had lovely people working for you..,79e39d97-e532-44dc-b127-b5a913c4c3b2,,22/08/2023 19:18,22/08/2023 19:23,22-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
e75c57d2-23f1-4140-b898-035f0e27872c,Inbound,Shopzilla Related,General Enquiry,,8e3e41f7-03d1-49f6-a76f-43ad816c928c,,22/08/2023 07:37,22/08/2023 07:38,22-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
522988fb-42ab-4588-b7e3-55157a11f596,Outcall,Payments related,Payment related Queries,,ac0c0cb6-4ebe-403b-8498-4b88b26f6c9e,,22/08/2023 08:26,22/08/2023 08:28,22-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cc431e85-694b-42cf-a1d1-7ff98b71bcad,Outcall,Returns,Reverse Pickup Enquiry,,beef8256-f7a5-4a97-bd60-d9d5c2a23634,,22/08/2023 16:47,22/08/2023 16:48,22-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,4
95503303-324e-4ac0-abc1-918c35015025,Email,Order Related,Delayed,Make sure that the seller delivers products as per the committed date.,4458f43c-91ba-4e65-8534-07c6add5f59d,,22/08/2023 20:55,22/08/2023 21:04,22-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,3
d88153c1-aac5-41db-afb0-00f614d3251d,Inbound,Order Related,Delayed,I like to way of communicate with customer. Thanks,57d4674c-bbc5-4160-9dde-826314feed5f,06/08/2023 18:52,22/08/2023 11:28,22/08/2023 11:29,22-Aug-23,SINNAR,Electronics,1299,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
e593f256-1b8a-48c7-ab06-cdb0cef7613a,Inbound,Order Related,Order status enquiry,Poor in Food Delivery Service,93282b9a-19b7-42f1-b84b-5c550eb3b76d,,22/08/2023 15:43,22/08/2023 16:06,22-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,1
c5c7b406-b954-426f-b942-7314c9f26595,Inbound,Order Related,Delayed,Thank you so much ,419f9330-8572-4fa7-81b5-d18a29707f95,,22/08/2023 10:21,22/08/2023 10:23,22-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
735d2b1b-bdf2-4731-b3de-25c33be8c647,Inbound,Returns,Reverse Pickup Enquiry,Mera koi issue solve nhi hua,1c2f9522-cc75-4f56-bf80-ff78aa293834,,22/08/2023 15:10,22/08/2023 15:24,22-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,1
9b4a39e4-f36e-47b3-a096-e259c6dad296,Inbound,Returns,Reverse Pickup Enquiry,,5560d434-8dcd-4c1b-bc05-c2b08fdbee19,13/08/2023 21:54,22/08/2023 08:44,22/08/2023 08:48,22-Aug-23,JHALAWAR,LifeStyle,705,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
30f7f328-aaae-413b-a8c2-17468c9ca378,Inbound,Returns,Fraudulent User,,fa32e2c4-2f03-4e84-b818-50bb75ced274,,22/08/2023 10:16,22/08/2023 10:18,22-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
1909118c-b2d8-4747-a0e8-f74841440654,Outcall,Refund Related,Refund Related Issues,Good,7164c07c-b6e9-4967-ae69-524d05229e78,,22/08/2023 11:43,22/08/2023 11:44,22-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
bc7a0eb1-cf22-4f0f-b3b8-9ba1c38a662d,Email,Refund Related,Refund Enquiry,,7a6847dd-c0a7-4698-b560-900fa44d9ad7,,22/08/2023 20:34,22/08/2023 20:37,22-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
1bbc18b9-d566-4e90-88a5-d57361e97052,Inbound,Returns,Fraudulent User,,51714e64-21c8-4f20-a362-295d55cedfb8,,22/08/2023 00:12,22/08/2023 00:14,22-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
844567ca-9ecc-4346-ae8a-bfe3404d7e2d,Inbound,Onboarding related,Seller onboarding,,c56a598f-d21d-45a7-ac8c-760eb91670b0,,22/08/2023 08:59,22/08/2023 09:00,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
3a4f345a-79c7-499b-a36e-90578cc3e5c8,Inbound,Returns,Technician Visit,,ebba060d-d2f4-475b-8667-26470ab02d4b,,22/08/2023 10:20,22/08/2023 10:22,22-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b442420f-2f16-42ce-80df-74c9b704b493,Inbound,Returns,Reverse Pickup Enquiry,,3c9cecff-f955-43ff-b1f7-83bea94af561,,22/08/2023 18:45,22/08/2023 18:50,22-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
fef7867d-2aa0-42d3-bcb8-5f42e2c94c87,Inbound,Payments related,Wallet related,,561e52a8-00b1-4b6c-a39d-b9dfc1d3bf66,,22/08/2023 22:45,22/08/2023 22:55,22-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
03d847b4-9733-4f70-ad51-9f4ab6801a9d,Email,Feedback,UnProfessional Behaviour,,4624e3fb-b8a8-43f4-b846-9950d37004e5,04/08/2023 20:08,22/08/2023 19:32,22/08/2023 19:33,22-Aug-23,SHAJAPUR,LifeStyle,294,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
15e3f460-7082-4a13-a913-aa8d3955a9a7,Inbound,Order Related,Order status enquiry,Sir explained me very well,38a8fc9d-6cfb-4a7d-80fd-a44b69b53243,,22/08/2023 17:10,22/08/2023 17:10,22-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
28bce872-3d82-4b4d-9def-148379b9f253,Inbound,Feedback,UnProfessional Behaviour,Issue want resolved continuously escalating.i felt very bad ,700d8244-3f3c-4603-91de-e52db42dec97,27/07/2023 07:49,22/08/2023 18:02,22/08/2023 18:04,22-Aug-23,KHAMMAM,Home,165,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,1
88957ad2-6a65-42b6-94d1-2e60ba06f5dc,Inbound,Returns,Return request,,f0986778-261d-4ce2-9f05-8168da7834df,,22/08/2023 11:24,22/08/2023 11:29,22-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
a665a8bd-457f-464d-8e0d-e5c8dc473921,Inbound,Order Related,Order status enquiry,Sabse best help center,9f31c38c-3742-4e36-adac-0361a4d94656,,22/08/2023 15:44,22/08/2023 15:45,22-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
02ece55e-c0ca-4943-acfe-5842fa610010,Inbound,Order Related,Delayed,,16a1d3ee-ff39-4583-8da7-631aaa5f4e68,,22/08/2023 09:53,22/08/2023 11:20,22-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
63a0778a-8e51-44cc-b964-f5621afb03ac,Outcall,Cancellation,Not Needed,,b6ac1549-20f8-4882-8e97-79b9050c071f,18/08/2023 21:48,22/08/2023 15:07,22/08/2023 15:11,22-Aug-23,HAZARIBAGH,Books & General merchandise,5674,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
1f12d20a-b0e1-4012-beaf-7a58232ddece,Inbound,Returns,Reverse Pickup Enquiry,,2074c29d-bafc-4b2c-922e-802a7b661fb5,,22/08/2023 13:22,22/08/2023 13:23,22-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,3
e1372133-cb6f-434b-82f0-69d4823a0f27,Inbound,Order Related,Delayed,,2f935e76-c58e-434c-a5cc-ed2df5300fcd,,22/08/2023 20:17,22/08/2023 20:20,22-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
677882ca-a1bc-4388-b17e-ae988aa31923,Inbound,Order Related,Order status enquiry,,99f5fa82-89b4-4c1c-bb3d-3cbf047d4ed5,,22/08/2023 18:04,22/08/2023 18:05,22-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
43bf44c9-43fe-4f11-8d55-82bd5495320f,Inbound,Returns,Reverse Pickup Enquiry,Strick action ,57be36a7-c9c2-4e21-b5f9-c8d84534049c,,22/08/2023 22:06,22/08/2023 22:32,22-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
4abbb5b8-8f0f-4087-969f-be544d4f3dcf,Inbound,Product Queries,Life Insurance,Sorry I have late rec mail so I give feedback 5 days after possitive response and really appreciate u ??,cce9881e-c7aa-4082-b227-2aba18128588,,19/08/2023 13:24,22/08/2023 08:22,22-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
724f211d-0d75-4dc0-aa30-966d0719f690,Outcall,Returns,Reverse Pickup Enquiry,Why my order is not pick up why ,d320716e-0203-4075-897f-307f571a40ff,,22/08/2023 14:50,22/08/2023 14:52,22-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
c67a0e96-8196-487c-9c26-9fc518f6ace0,Inbound,Payments related,Online Payment Issues,Super thank you Shopzilla,ec04dc81-9633-4b03-8dd3-9da22acebba2,,21/08/2023 19:39,22/08/2023 12:57,22-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7c38cad5-e1cc-42ff-a28a-d93b7af29b8a,Inbound,Order Related,General Enquiry,,8a46f104-d499-4cb5-abaf-59806ac9a9d0,,22/08/2023 14:02,22/08/2023 14:03,22-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
c1d5f0f7-866a-4e2f-87f4-d8127dbc56b0,Inbound,Returns,Return request,,6803bae6-7c88-43fd-a75c-0e2150f4a1cc,,22/08/2023 19:57,22/08/2023 20:00,22-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
664952fc-83f2-45ac-8570-7f292b2b90a1,Inbound,Order Related,Delayed,The customer care executive is very supportive,8d02e57f-fb14-4780-bb14-20906ee00067,,21/08/2023 22:34,22/08/2023 11:06,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dad1d3a1-6db4-4237-b566-6159fb061f09,Inbound,Returns,Reverse Pickup Enquiry,,23f62c4a-7ccf-426f-9454-e494988d6034,,22/08/2023 10:36,22/08/2023 10:42,22-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
8ce83bab-594b-48ff-bdbf-4c0ebf44ea33,Inbound,Order Related,Order status enquiry,,42624b99-95f1-48dc-8ad6-abcabfa6105f,,22/08/2023 16:29,22/08/2023 16:30,22-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
851f0a17-2248-41b2-b5f9-a0fd861f8cb6,Inbound,Returns,Reverse Pickup Enquiry,We can easily contact customer care ,fb2a0e15-0592-4dcc-8cd9-72025b493ef8,,22/08/2023 20:13,22/08/2023 20:14,22-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
79a4016b-5c0b-4253-8049-2a6b394395dc,Inbound,Refund Related,Refund Related Issues,Great job good skill ,f523cd1d-4bfe-42a8-82eb-6b5bf838b92b,,22/08/2023 13:48,22/08/2023 13:52,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
718d5348-e4f1-4ab5-b7ce-7092f4795c80,Inbound,Returns,Reverse Pickup Enquiry,I'm not happy ?? ,ed088c23-f133-4681-ac03-103db09820f1,,22/08/2023 13:39,22/08/2023 14:28,22-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
be8a022c-0cd1-4be0-a10c-5a3e7a6f7449,Inbound,Returns,Wrong,,dd3bcf27-3efc-438b-b074-2363cc093150,,22/08/2023 14:28,22/08/2023 14:29,22-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7f294550-87b1-464c-aa69-12f086e295d1,Inbound,Order Related,Order status enquiry,,f5f1b2da-caed-4c6b-8469-7393b241b37d,,22/08/2023 18:12,22/08/2023 18:53,22-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
72231504-0ec0-470c-91ac-066b960bdb62,Inbound,Returns,Reverse Pickup Enquiry,,2dce4197-bc98-492d-b2fc-3931d3b776d9,,22/08/2023 19:16,22/08/2023 19:19,22-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
3313405c-5abc-43e9-b176-85e9a1658080,Outcall,Returns,Reverse Pickup Enquiry,,415af91f-54a8-49ba-b092-2e97e58491ba,,22/08/2023 08:03,22/08/2023 08:04,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
65035006-45dc-4050-9fde-9570c79b4ca7,Inbound,Refund Related,Refund Related Issues,,c5bcb534-2a51-47b3-9eb9-346db9d3d7ae,,22/08/2023 13:20,22/08/2023 13:24,22-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,4
fb5cc2be-512a-4350-810b-1131e37e7c56,Outcall,Cancellation,Not Needed,,aa2e7b6e-5bb1-42d5-b56c-5618e81356b0,,22/08/2023 17:16,22/08/2023 21:41,22-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,1
eb644074-214e-4918-81d1-b1a49c5a0f72,Email,Refund Related,Refund Enquiry,,eb81ebfe-e435-4351-b6e8-726f4b61d8c3,,22/08/2023 16:28,22/08/2023 16:30,22-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f5530867-2397-4484-a3a5-63d917e59eca,Inbound,Returns,Return request,,af012c57-7304-4701-82df-2b9203d3488a,,22/08/2023 17:36,22/08/2023 17:37,22-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
60e7bb8b-82da-41ba-8a5a-6dca644cb596,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance   ,4c845907-8271-4328-b2a5-29e0a5993906,,22/08/2023 19:27,22/08/2023 19:28,22-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
5303efff-e33c-49c1-93cd-6f8f80a30d32,Inbound,Refund Related,Refund Related Issues,,5595fe6b-b2bd-4eed-bbb9-abd2f18316cb,08/08/2023 23:13,22/08/2023 16:24,22/08/2023 16:26,22-Aug-23,NOAMUNDI,LifeStyle,479,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
8aa3635d-e900-454d-9b90-d25886e28214,Inbound,Order Related,Invoice request,Give you direct contact number to talk about our problems related with products and services,49d8fef4-3304-401a-9fd4-a6af77008a42,,22/08/2023 09:44,22/08/2023 11:45,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8d1bcf83-371e-481b-91b8-0e76dbba2805,Inbound,Refund Related,Refund Enquiry,,04c26097-00bf-4bf3-ab90-88f21bdf7a21,,22/08/2023 10:52,22/08/2023 10:59,22-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
1956628d-b74e-4814-a19b-4e49ab5c5358,Inbound,Order Related,General Enquiry,"Where is my order,I am not received any mail and code .kindly revert my money back",61a349f4-9ddc-4be6-9fdd-aacde2c36e8b,,22/08/2023 13:58,22/08/2023 16:32,22-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,1
f222b7a2-24b9-4a92-964b-63e95b591005,Inbound,Order Related,Invoice request,,87e32150-d1c1-4e11-a959-db42813bc5ae,,22/08/2023 17:09,22/08/2023 17:31,22-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1f9110f7-708d-4897-9ebd-bb892de53f72,Inbound,Feedback,UnProfessional Behaviour,Excellent,25d8d68c-c81a-4f00-bc33-57d3153a3311,,22/08/2023 20:22,22/08/2023 20:25,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f063dddb-ebc4-47e7-8351-474f4b572ef3,Outcall,Returns,Reverse Pickup Enquiry,,b527c209-1126-49a5-adcd-6fa5ff5b3b17,,22/08/2023 19:05,22/08/2023 19:23,22-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
104f0bc1-0917-450a-99c3-dcede56282cf,Inbound,Returns,Return request,Please provide OTP on delivery service as early as possible. For the absence of the above all services degrading and will be damaged in near future.,bb64ef5e-c343-4fa8-a2c2-6bbc05f43054,,21/08/2023 22:59,22/08/2023 22:21,22-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,2
78342677-5f97-4aa1-b8a1-ff86c0d31323,Inbound,Order Related,Seller Cancelled Order,,3817c6a1-241f-4fe2-9533-b8ad32410509,,22/08/2023 11:21,22/08/2023 11:47,22-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
843f885a-0a83-4df9-b712-f71de5a56456,Inbound,Refund Related,Refund Enquiry,Not more good ,88a18077-ed86-4440-99b4-54ca1190729a,,22/08/2023 13:37,22/08/2023 13:43,22-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
fcc1ee1d-820f-4782-a985-7da3233767bd,Inbound,Order Related,Customer Requested Modifications,,c234c42d-5c26-4609-83fd-de275a7b4786,,22/08/2023 16:33,22/08/2023 16:36,22-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
80ce1327-66f2-4ed9-8d7d-1b98724ffc84,Inbound,Returns,Wrong,,29374066-6d27-42e4-9a73-6881c5e593aa,,22/08/2023 17:35,22/08/2023 22:20,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
92238c01-4a5a-445c-8fce-41b58c15de23,Inbound,Returns,Reverse Pickup Enquiry,Good ,d35124f4-a8f1-4314-8480-aef287f5da6e,,22/08/2023 17:13,22/08/2023 17:18,22-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
bc02a7eb-21c4-44b4-8642-74a7a3bdd725,Inbound,Returns,Reverse Pickup Enquiry,,71af6431-4775-4dc2-859e-402d83d9e787,,22/08/2023 17:15,22/08/2023 17:20,22-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d009f7a1-2981-4671-8b35-80066f6084ff,Inbound,Payments related,Online Payment Issues,,fb5a5af9-cfa3-4ea1-9476-a9947f7374c3,,22/08/2023 20:03,22/08/2023 20:08,22-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6e7c9f8f-cd4a-414b-821a-0067418aae9f,Outcall,Order Related,Seller Cancelled Order,,79fc0c04-c1a6-4274-9504-577fbc83aceb,,22/08/2023 22:22,22/08/2023 22:24,22-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
b7f9132b-6c76-4e9b-83b4-1f59aaac1976,Outcall,Order Related,Customer Requested Modifications,,9e65b977-4cd5-447e-a4bc-33a6743aebe4,,22/08/2023 09:26,22/08/2023 11:32,22-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
6a37b2f1-5108-4e35-9e42-560048d62346,Inbound,Product Queries,Product Specific Information,,4627138f-efa3-4011-bde4-3819f3664848,,22/08/2023 17:55,22/08/2023 21:48,22-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
edba63e0-7b98-4ad0-bc0b-8759b021ac01,Inbound,Returns,Reverse Pickup Enquiry,Awesome customer care service company ho to aisee ,f2c7400d-522e-47cd-ad16-44eece5a7990,,22/08/2023 21:24,22/08/2023 21:27,22-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
9277d00d-3bcd-473c-8223-9bc9a7538023,Inbound,Product Queries,Product Specific Information,I am happy with Shopzilla ,26c71f5f-d589-420b-87d6-27e85eaeb4a7,,22/08/2023 22:54,22/08/2023 22:58,22-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
8015b8e0-45d0-4201-9bbb-074a93099c17,Outcall,Payments related,Payment related Queries,Very bad support customer Care ,a1d60d0a-3916-4726-916c-a3ff0df837bc,,22/08/2023 10:11,22/08/2023 10:14,22-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,1
d30ac98e-c35e-486f-85f3-2cf3307f9593,Email,Returns,Damaged,,cba7c1aa-9c2e-4c19-ab17-b7dcfd5e4d66,,22/08/2023 11:00,22/08/2023 11:23,22-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
21afed0f-9044-45b7-976b-906117d6f77b,Inbound,Order Related,Seller Cancelled Order,,29426ca5-adf3-4e9e-8c40-5fd794e8ff43,,22/08/2023 13:08,22/08/2023 13:11,22-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,3
91299f6a-e34c-4b46-8a70-53134bd04e6f,Outcall,Order Related,Delayed,All good,d2da5792-3360-4569-a11e-42ab57e68554,,22/08/2023 13:18,22/08/2023 13:20,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
f0de04b6-780d-427d-bf2e-6dfdda0a4486,Inbound,Returns,Return request,,a636be3d-ca75-4b18-8c19-fa2097bfe3a3,,21/08/2023 15:47,22/08/2023 10:43,22-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
5fbf59c7-1eae-4967-8f54-6d7a7f00f078,Outcall,Returns,Return request,It was good ,6df716b0-1521-4527-80e7-7b63ba748ec4,,22/08/2023 10:23,22/08/2023 10:26,22-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
3acedd0a-5c0e-4a6b-908c-bf7bb056bad7,Inbound,Order Related,Order status enquiry,"Order delayed by 2 days just because the delivery is attempted too late in the evening, I do night shifts and I want my order to be delivered before 4PM like all other shopping websites too. ",b10370aa-b338-41e7-ac6b-aa136802ee21,,22/08/2023 23:36,22/08/2023 23:39,22-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
fd5d47d7-dbff-43e9-b5fb-c44665d45e5a,Inbound,Order Related,Delayed,,f120833f-69bc-4c11-b41f-9e0c3c237b88,,22/08/2023 12:04,22/08/2023 12:04,22-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f4c88efd-9581-4918-bacf-4cf4d597cf56,Inbound,Order Related,Installation/demo,,36ebf6c2-1f99-4d31-b398-3b80225ca382,,22/08/2023 13:37,22/08/2023 13:55,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e1dc67e3-dd12-4f6b-98d8-dde5c8496a1b,Inbound,Returns,Return request,,e57187f3-dbcc-4d78-99e6-18a1d57b620c,,22/08/2023 17:04,22/08/2023 18:18,22-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
5ee47104-9cd0-4057-92aa-4594eabcb1be,Inbound,Returns,Service Centres Related,,90d78c82-b53d-435a-b78a-49c7fe2ab68a,,22/08/2023 10:51,22/08/2023 11:00,22-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
43755252-1672-4476-ac9b-c92e893e8c29,Inbound,Shopzilla Related,Shopzila Premium Related,,3c8fd7cf-8165-460d-bdac-91164a28b4c1,,22/08/2023 08:44,22/08/2023 08:55,22-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fbc58ebf-f83f-44f1-b482-ef4d0c0d8834,Inbound,Returns,Technician Visit,,cbe05bcf-d965-43f4-9c52-6b2022d714c5,,22/08/2023 14:42,22/08/2023 14:58,22-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
bc797756-4831-4fb7-9993-80bc5ace595b,Inbound,Returns,Missing,,7d248843-2dbf-4e38-9635-f11875b3cab0,,22/08/2023 19:22,22/08/2023 19:24,22-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f55a7214-9b7c-4217-af30-1e2c51539a55,Outcall,Order Related,Order status enquiry,,399f5493-0b65-4614-bda9-e18c651b044e,,22/08/2023 20:04,22/08/2023 20:06,22-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
022c3be3-0260-481e-8245-eb7f486d8832,Outcall,Order Related,Delayed,,b8e61140-15d2-409b-8bc7-ec7a3509e095,04/08/2023 10:54,22/08/2023 19:21,22/08/2023 19:26,22-Aug-23,AGARTALA,Home Appliences,13899,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b11b1c3f-5e17-46da-b829-18d9110dbb36,Email,Returns,Reverse Pickup Enquiry,??? ?? ????? ?? ,bbd19093-e135-46a7-a064-13c6af07c7e8,11/08/2023 18:27,22/08/2023 10:26,22/08/2023 10:41,22-Aug-23,SEHORE,Electronics,1099,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
019dc1a1-fc8e-4156-9ea9-378e058de3d2,Inbound,Order Related,Unable to track,,15d79915-cc35-46be-8d73-b8d01401743e,,22/08/2023 08:11,22/08/2023 08:12,22-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f3d6e8ba-1b29-457d-90e4-ddec2f53642b,Inbound,Order Related,Invoice request,,34cf7702-febc-4478-b1fd-7d2dc45b28de,,22/08/2023 11:13,22/08/2023 11:17,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
05361b03-61fd-44aa-ba99-5296911b3af9,Inbound,Order Related,Order status enquiry,Excellent Behaviour from the Executive ,d64361b1-c173-417b-a9ec-125aeaea0abf,,22/08/2023 12:53,22/08/2023 12:55,22-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4a1690b5-4e3e-4b7b-8b66-c7cec2165335,Inbound,Order Related,Order status enquiry,I don't have any idea ,6cb94bf5-440d-4edd-a4cb-fc741ef57502,,22/08/2023 10:50,22/08/2023 12:40,22-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
f4c16ea3-8acc-4fe1-a54f-32d6b1256d85,Inbound,Feedback,UnProfessional Behaviour,Excellent ,34b48b5f-df87-4444-8daa-5f6590aff8cd,,22/08/2023 12:11,22/08/2023 12:14,22-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
69c07168-0b70-4a4f-ae37-ac8b2432122f,Inbound,Order Related,Delayed,,196fa005-89df-4e4c-a0aa-461c21974145,,22/08/2023 09:54,22/08/2023 10:02,22-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
53ee9877-2bdb-4a04-8556-c4c1d0d8fd4d,Inbound,Returns,Reverse Pickup Enquiry,,a08ee41c-44fa-4789-b6b4-be623bf8c0e2,,22/08/2023 11:44,22/08/2023 11:44,22-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
7f90dbf2-45b5-4d6f-bd2c-5560d914e2bd,Inbound,Shopzilla Related,Signup Issues,,e5f1a5bc-9f9b-438c-b1e9-9b597a6dc153,,22/08/2023 15:16,22/08/2023 17:45,22-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
625b323a-bdf8-4df7-b524-f913bf7f1c0f,Inbound,Order Related,Order status enquiry,Update a software service for a fast service ,f2eb55bb-9775-43e9-b14f-db0753258111,,22/08/2023 15:37,22/08/2023 15:37,22-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d0abedb6-cc74-4153-8083-0e3716aed724,Email,Order Related,Delayed,Please keep tab on  . The delivery contractors aren't efficient in Shopzilla compared to your competitors. ,19b2eb1e-fd90-47b5-98cc-c0d38928f1f2,,22/08/2023 00:15,22/08/2023 00:17,22-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
980c0e7d-ee7b-4600-a43d-7f495dd8c116,Outcall,Order Related,Installation/demo,,bdafe1b2-7ad7-4ab0-b71b-10187810f61d,,21/08/2023 13:31,22/08/2023 11:42,22-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
0ed9fa74-586d-4c04-8cd3-6ca2dc2521cd,Outcall,Returns,Reverse Pickup Enquiry,,0b04afbf-131e-4d0c-b4a6-82a651b33837,,22/08/2023 17:35,22/08/2023 19:07,22-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
edbaf498-e4f3-46ad-ab95-443a25a155f0,Outcall,Payments related,Online Payment Issues,,9560d987-210e-4ea7-af0c-880e6489cb7e,,22/08/2023 21:15,22/08/2023 21:17,22-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
0036b30f-e4bf-42a8-9c07-5b88d2d026e0,Inbound,Returns,Return request,Good ?? person ,0b52dd8f-01f0-4b19-a5a4-30edde0c6c66,,22/08/2023 21:41,22/08/2023 21:55,22-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d09df9a6-3690-4349-9f89-f193cd6d6e71,Outcall,Refund Related,Refund Enquiry,Nice in Talking ,115c917b-7baf-46c0-8712-9ed834aa146a,,22/08/2023 23:42,22/08/2023 23:53,22-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
cbe2f399-1544-4ae5-a614-4f5439423991,Outcall,Returns,Return request,Customer exicutive don't resolved my issue ,b172bb40-bdf8-497e-8687-38df2243ba3a,,22/08/2023 08:17,22/08/2023 08:20,22-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,1
c5d70588-f25f-4cd8-9ffc-6d150ef26c55,Inbound,Shopzilla Related,General Enquiry,,a209e700-e54a-4984-a096-81c4e393ef03,,22/08/2023 00:24,22/08/2023 00:25,22-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
d2974fc9-18c7-406c-9cce-745ac0b0f696,Inbound,Returns,Missing,,c3378e75-3cfb-4489-916b-215cee86bc78,,22/08/2023 13:08,22/08/2023 13:18,22-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
da564e08-2a9c-40fa-a57b-7dac64a4080b,Inbound,Order Related,Delayed,,1dd54311-feb8-4876-a26c-05396a3ff60d,,22/08/2023 16:17,22/08/2023 16:18,22-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
8eb4a99e-de9d-4754-883a-8b7169e2719a,Inbound,Product Queries,Product Specific Information,,717d4210-aba5-402b-9453-5062aee1d80f,,22/08/2023 21:12,22/08/2023 21:15,22-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
7b99f94b-d54b-4847-972b-b7322c7b370d,Inbound,Order Related,Order status enquiry,,b0e7d8ce-909c-4785-9a6d-c8debd134b34,10/08/2023 22:41,22/08/2023 17:08,22/08/2023 17:09,22-Aug-23,CACHAR,Home,1026,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
7f59027b-7fbc-4fdd-8116-57921e14f21b,Inbound,Returns,Return request,,5989bfe8-e1a5-4bd2-896f-484e12a32464,,22/08/2023 09:06,22/08/2023 09:44,22-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
089656b2-0047-4e8c-83e0-ca3a20abac28,Inbound,Returns,Reverse Pickup Enquiry,,73d3af40-4b0a-437d-b838-772d24d96f78,,22/08/2023 10:27,22/08/2023 10:31,22-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
312a7bce-989c-4328-91fe-70b0f9c0b76b,Inbound,Refund Related,Refund Related Issues,,76e4e1a3-4b21-49b6-a8b1-4f57951e8117,,22/08/2023 11:30,22/08/2023 11:31,22-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
d7f31bf5-4b35-40d0-be47-7fda3a07a7ff,Inbound,Returns,Reverse Pickup Enquiry,Customer care Talking is very good And my problem is not solved my return policy is very last for 5 days receive today tomorrow 9 o'clock not received Delivery boy please receive return my product immediately,136ad382-a456-4ab7-8cab-05ac41624c66,,22/08/2023 13:16,22/08/2023 18:32,22-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4938cd8e-540b-45ce-9973-1e97a0d4847d,Inbound,Shopzilla Related,General Enquiry,Thanks ,64b93198-b8c4-4c45-9cf6-5226606314a7,,22/08/2023 20:04,22/08/2023 20:06,22-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
f70cff45-2467-4dde-bef8-70f7c1a6a5b1,Inbound,Order Related,Installation/demo,Great service ,27129e6d-9234-4ac6-ad15-c5d5831e8b1d,,22/08/2023 20:58,22/08/2023 21:14,22-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
0c6de43b-1738-4828-8ebb-70226d3afdad,Inbound,Product Queries,Warranty related,Customer care Bahut hi Achha Support Milia    karke   mili,97bd1ad1-8afe-487e-a007-587ccd07a9ab,,22/08/2023 13:03,22/08/2023 13:09,22-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
12698913-a488-48b5-bb99-5817aedb78c7,Outcall,Returns,Return request,,e85536ce-c3b7-4f0f-9bf5-72b415aa2a7b,,22/08/2023 14:17,22/08/2023 14:27,22-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
a5d81074-3db3-4ab9-ace4-d09943468ea3,Inbound,Offers & Cashback,Other Cashback,good ,9bb6f2c6-946d-49c9-8959-ec8f49091161,,22/08/2023 08:29,22/08/2023 16:05,22-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
ce025232-0247-4b64-b971-f10bab97639f,Inbound,Returns,Reverse Pickup Enquiry,All is good ,4a2c0126-0c97-48c4-ac1e-9fa9fd80cf33,,22/08/2023 14:36,22/08/2023 14:39,22-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
adac6796-edce-4e85-a4ea-9e7fae0bd03a,Inbound,Feedback,UnProfessional Behaviour,,4365f946-b6a2-46aa-94f0-950b2257ef5a,,22/08/2023 20:47,22/08/2023 20:58,22-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
c15cfdc8-98a7-4e22-b219-79d8ffcb21c4,Inbound,Returns,Wrong,,7252a4d4-d50e-4f40-ab61-5a1083a6fc7d,,22/08/2023 15:18,22/08/2023 15:42,22-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1fa040c9-4506-4eb6-8bf5-02d47ea26452,Inbound,Order Related,Order status enquiry,,b4b00fb6-b721-45bc-bf5d-ba1fb14633d7,,22/08/2023 18:28,22/08/2023 18:28,22-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,4
6aa02fd4-48d3-40a7-805c-b7e26fa5de2d,Inbound,Order Related,Seller Cancelled Order,,d1c6bc54-69bb-4004-882e-9d256f771164,,22/08/2023 23:05,22/08/2023 23:13,22-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,1
b1766366-64e0-41e1-8cb5-5d4f7079781b,Inbound,Returns,Reverse Pickup Enquiry,,0c9f35ae-92f6-4bed-a76f-0b8ab8a4aa18,,22/08/2023 17:26,22/08/2023 18:09,22-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
73f41a11-d243-464b-bade-9c66d31284b1,Inbound,Returns,Wrong,,dd9910f4-22e0-4808-bcd8-a4e8e1f1c190,,22/08/2023 09:29,22/08/2023 09:41,22-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
f6e0907d-f75b-4089-bc2f-aecf12c69411,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,db728da4-cf04-484d-b763-97b6b2223cc8,,22/08/2023 09:38,22/08/2023 09:42,22-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
b8a10057-f67d-492f-8afc-6d352dcb682e,Inbound,Order Related,Order status enquiry,,2649d21a-d0b2-42f2-98f1-5f46b7b0d4b3,,22/08/2023 12:20,22/08/2023 12:21,22-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,3
cabbe59d-2d08-4da0-b8bb-fa369bc12d47,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much help you ??,39a24101-d22a-45d4-bad4-43ad59a8b43f,17/07/2023 02:21,22/08/2023 08:27,22/08/2023 08:50,22-Aug-23,AHMEDABAD,LifeStyle,299,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
c818f8c8-2db0-4d6c-bd19-33ca7aba0686,Outcall,Order Related,Priority delivery,  nic,7f2fab14-6b55-4455-b76c-7d7b733f2d72,,22/08/2023 00:57,22/08/2023 00:59,22-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
b68b8dc1-f64f-4052-b639-ba3023ea34db,Outcall,Returns,Reverse Pickup Enquiry,,d56310b9-39d0-4087-a155-e712e10c62b3,,22/08/2023 14:22,22/08/2023 14:25,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9a3c1c7e-2299-4a48-9c0c-3140a6cf4fe7,Outcall,Cancellation,Not Needed,Get delivery on time ,1c693476-4035-4174-8681-3f1aedf8f11d,,22/08/2023 22:12,22/08/2023 22:15,22-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
97b4492c-b565-4cdd-86aa-1fbcee42ec0b,Inbound,Payments related,Wallet related,Good,e8258068-a650-40ae-84c5-96e67f609b0a,,22/08/2023 13:53,22/08/2023 13:54,22-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
794883ef-6db8-4fbc-b44f-2b88bec39270,Inbound,Order Related,Installation/demo,All good,c8f21b98-7d0c-4758-afbd-a5621250a507,,22/08/2023 19:33,22/08/2023 19:36,22-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
c83ef559-9b6a-4489-ac44-571881405351,Inbound,Cancellation,Not Needed,,b981e46e-8947-404d-8633-a776ada25114,13/08/2023 18:04,20/08/2023 08:33,22/08/2023 07:24,22-Aug-23,JHANSI,Books & General merchandise,596,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
b29fbe2d-98bf-446f-b4cf-a8c86ebbef8c,Inbound,Order Related,Delayed,,f8afab19-bcf6-46e1-afdb-cc5db65805b2,,22/08/2023 09:13,22/08/2023 09:15,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
de8f59ca-b8e6-4202-86b2-5c945e9c8a39,Email,Order Related,Order status enquiry,HE GIVEN SOME SUGGESTION REGARDING MY ISSUE I'LL TRY ,38596625-01dc-416d-a5d5-f6dd52df1a45,,22/08/2023 09:25,22/08/2023 09:44,22-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
d8ab3a9b-0844-4063-bc36-db81fbf777ea,Email,Order Related,Order status enquiry,,c215a367-fa17-43b1-b914-8c0cd202fe29,,22/08/2023 12:00,22/08/2023 13:21,22-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
942a596b-f11b-4cbc-ba27-c438dd7ab464,Outcall,Feedback,UnProfessional Behaviour,,cbb7e322-8675-406d-ba3a-03008fb237fd,,22/08/2023 18:35,22/08/2023 18:52,22-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
0c7ca95f-b771-4e87-ba28-e97a51cf70b3,Inbound,Returns,Reverse Pickup Enquiry,,98648364-e2f7-49c7-8ca2-681d34daa7ee,,22/08/2023 19:10,22/08/2023 19:18,22-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,4
920bdf66-4c24-462c-a54d-fb424b3916d0,Inbound,Returns,Reverse Pickup Enquiry,,58d5f495-b414-4ead-9971-d35814984566,,22/08/2023 21:20,22/08/2023 21:22,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
92edc9e0-27c4-4ab6-9b93-68e81e7f5399,Outcall,Shopzilla Related,Account updation,,959458b3-5cc7-4d8f-81e9-8685e2dea0c5,,22/08/2023 19:17,22/08/2023 19:34,22-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
55b77477-14f1-45b6-8f4d-affaee263c8d,Inbound,Returns,Reverse Pickup Enquiry,,14e335e3-68d3-462b-807f-4cb7b00ddd3b,,22/08/2023 14:39,22/08/2023 15:01,22-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
a61153d6-4433-471a-be5e-607b6d1483ba,Inbound,Order Related,Installation/demo,Very ?? good customer care helping ,d528d113-af58-488e-98c1-dab36c4f0064,,22/08/2023 20:52,22/08/2023 21:16,22-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
89d1ebdc-ebb3-401e-ad75-4ba35ddbebda,Inbound,Order Related,Order status enquiry,,96808b7d-eb11-4773-a7ed-52a5eb4b0d04,,22/08/2023 22:49,22/08/2023 22:52,22-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
9c85f6fc-13de-418f-b04c-1262453eb53c,Inbound,Order Related,Delayed,Please easy available for costumer ,d59ccb90-a947-49d4-94db-219ed1d1e101,08/08/2023 09:12,22/08/2023 14:40,22/08/2023 22:13,22-Aug-23,BALLIA,Books & General merchandise,99,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
10e7a425-e5ed-4d8b-bcb2-494963edb8a3,Outcall,Returns,Reverse Pickup Enquiry,Person is good ,77ac7fa7-03cc-450d-b91b-2d12ab25be0a,,22/08/2023 19:04,22/08/2023 19:04,22-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
d22766e2-5843-421f-8780-6d37454b1edc,Inbound,Order Related,Installation/demo,Please give into Telugu language,afff2bc1-6ab9-42af-b8bb-9b5c23f9ef2f,,22/08/2023 19:39,22/08/2023 19:41,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
56a69ec4-3ec4-43d4-acd1-79f3f98e5db4,Outcall,Returns,Reverse Pickup Enquiry,,8263f055-86cb-496f-bebc-31f9e9cc9b29,,21/08/2023 22:38,22/08/2023 00:19,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b645b70f-4fc4-4978-9f98-67264e393eee,Outcall,Returns,Reverse Pickup Enquiry,Complain not solved mostly about one month ,1465c5a1-9f37-4fc9-8546-f6efcd9cb8f7,,21/08/2023 22:14,22/08/2023 01:45,22-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
c953303b-6d4f-4dff-94c7-7294f48cc3f1,Inbound,Payments related,Online Payment Issues,,9b9d529d-95ce-4243-af0e-792099c1cc7c,,22/08/2023 19:33,22/08/2023 19:38,22-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
81a4e974-795b-471b-a725-4225ce379066,Outcall,Shopzilla Related,Shopzila Premium Related,,22df0ccf-eb32-414b-a448-d390bfd40b4b,,22/08/2023 21:35,22/08/2023 21:37,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bb5a77a8-ca86-4673-ab24-65569939b9ea,Inbound,Returns,Return request,,34bf4921-3015-4ad0-af5b-a4a79dd30ec5,,22/08/2023 22:56,22/08/2023 22:58,22-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,4
573b87c3-47e5-40de-ade7-8abd13304851,Outcall,Feedback,UnProfessional Behaviour,Good,691b8ec4-09c6-45a2-bfc6-93c93b2a82fc,10/08/2023 12:11,22/08/2023 13:52,22/08/2023 13:52,22-Aug-23,AJNALA,Home,299,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
4709e7d1-0a87-4cea-b4cf-9594540d236f,Inbound,Returns,Reverse Pickup Enquiry,  is very customer support thank you ,1323b3ca-110d-454b-b875-66ead917468c,,22/08/2023 09:02,22/08/2023 09:02,22-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
803b55b5-a15d-4f79-aec2-c247621e55de,Outcall,Returns,Fraudulent User,Super call,79c1b796-5451-428d-b086-9798563a9929,,22/08/2023 11:33,22/08/2023 11:39,22-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
7a052bc9-3c6c-40fb-adf7-dae7517d2184,Inbound,Returns,Reverse Pickup Enquiry,,e63cf516-1d1d-4ddb-8cc4-c6b4bce528cc,,22/08/2023 12:02,22/08/2023 12:04,22-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
b08aefb0-ed26-4973-9219-4fddef31ff22,Outcall,Order Related,Installation/demo,Good service for costumers support ,83b6c1a5-4d48-468e-9123-8aa19c7f6060,,22/08/2023 13:42,22/08/2023 13:45,22-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
210dca91-1615-451c-a93f-4d44d84bcbc8,Inbound,Order Related,Order status enquiry,,ba866625-497a-4127-8cfb-58f9fc903e43,,22/08/2023 20:51,22/08/2023 20:56,22-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ddffa147-3400-47d5-adf9-2371c84ee943,Inbound,Returns,Reverse Pickup Enquiry,,0dce83d1-e6f5-4b98-8cdf-9a9a41a5bd1d,,22/08/2023 08:23,22/08/2023 09:08,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
01a353e9-d3a7-4a63-abd0-e08e4bdbb67b,Inbound,Returns,Return request,,bcfd1cd7-04d7-4925-8f0d-3fe97c7a10b9,,22/08/2023 13:31,22/08/2023 17:07,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
eee37260-abc8-49eb-92f1-39190356cb32,Outcall,Order Related,Delayed,,6be83e1a-d859-4f90-8f9d-ac644ca80683,,22/08/2023 14:02,22/08/2023 14:06,22-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
a33b3986-0859-4561-885d-2b5686ba748b,Inbound,Order Related,Order status enquiry,,dbf9b31a-9cfd-470b-a0cd-4eda17a80344,,21/08/2023 19:57,22/08/2023 17:07,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b1558523-c06a-459d-8624-183dff01fc17,Inbound,Order Related,Delayed,Thanku,e0f2b88e-b2f4-4d59-acec-2d4943910667,06/08/2023 15:25,22/08/2023 13:17,22/08/2023 13:17,22-Aug-23,PULWANA,Electronics,315,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
67f70fd5-5426-4724-9cac-30432e72fb2a,Inbound,Returns,Reverse Pickup Enquiry,,7b30275b-5694-4194-9744-9981c1b1d70d,,22/08/2023 11:29,22/08/2023 11:31,22-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
8fadb905-b314-4aa6-9cc3-4191308a57ec,Inbound,Returns,Wrong,,a404f29c-ab70-4272-9144-9494c0b7ddb8,,22/08/2023 17:14,22/08/2023 17:17,22-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
51ff88ff-a087-40f7-82b7-af25ce19f6dc,Inbound,Returns,Reverse Pickup Enquiry,,e85d6b4d-0342-4505-8adb-1aa937e6528f,,22/08/2023 19:51,22/08/2023 19:52,22-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d5e17da3-a6ce-4ef8-8149-984fa27e26d2,Inbound,Returns,Reverse Pickup Enquiry,,1fe7de80-6bb1-477b-bc4a-4f05a53cda5f,19/07/2023 13:45,22/08/2023 18:24,22/08/2023 18:33,22-Aug-23,LUDHIANA,Electronics,203,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
cd641ae4-34fc-4bb3-9e6a-7cb374834a95,Inbound,Returns,Reverse Pickup Enquiry,,f38d4bb9-08c5-4d7a-acde-b53c9ebb195c,,22/08/2023 08:35,22/08/2023 08:49,22-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
0dbc8053-7b61-46df-a34d-4414fa580962,Inbound,Returns,Reverse Pickup Enquiry,,9ecaad5d-2fd8-4c81-a811-92d8e01d922b,,22/08/2023 14:14,22/08/2023 15:59,22-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
8ce8b5d5-5c91-4603-b37f-bf7a694d6121,Outcall,Shopzilla Related,Shopzila Premium Related,,935c808a-9564-401a-84b0-10e906e0f615,,22/08/2023 21:14,22/08/2023 21:17,22-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f940179c-8073-4382-80f6-f21b3549f2b7,Inbound,Product Queries,Product Specific Information,,722bc2f5-8a51-4208-990b-2b2e2fa698d0,,22/08/2023 22:51,22/08/2023 23:37,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,3
42434cec-8a0a-4fe6-b566-b43a42def0d3,Inbound,Returns,Reverse Pickup Enquiry,,e1ac45f2-4db4-45d8-8e0b-37a9849a537d,,22/08/2023 15:10,22/08/2023 15:26,22-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
b136a040-2ea4-4e6d-bdd4-88e0a7d1c551,Inbound,Product Queries,Product Specific Information,Good service bye Shopzilla,590ea228-a4b7-4739-8af0-b0edab4a1579,,22/08/2023 17:40,22/08/2023 17:46,22-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
4a3d419d-4aec-4216-b293-06463322fa36,Outcall,Payments related,Payment related Queries,response to solve issue immediately not shortly ,c2d5e586-f4f5-421e-8f94-2c74363b9fa8,,22/08/2023 10:03,22/08/2023 10:10,22-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
52f6ca9d-eba1-44ec-89ca-6be2f06e7044,Inbound,Order Related,Order status enquiry,Good partion ,ee8f48f9-1b63-4256-a51a-6e88db606720,,22/08/2023 10:47,22/08/2023 10:50,22-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a4c1711f-697c-4244-9d49-3c5a783cf06e,Inbound,Product Queries,Product Specific Information,,d0fbe7ad-af7d-476c-8162-035015f4254f,,22/08/2023 11:20,22/08/2023 13:48,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0235b1c2-7887-44b4-aed0-261cffb0ba6f,Inbound,Payments related,Online Payment Issues,"The interaction with customer care representatives is impressive but the issue I am having recently is to change my present mobile number insted of the old number  in order to use the Shopzilla wallet amount to order my expectent product from Shopzilla. Though I have interacted with the customer care representatives regarding the OTP issuse many time, still I have not received the expected result which make me disappointed and frustrating. Please kindly do the needful action.",c6a0a5e2-f303-40e6-8899-424b7363a70f,,21/08/2023 09:31,22/08/2023 12:05,22-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
5c51b7b0-d88e-4279-90ad-deb059188b3c,Outcall,Shopzilla Related,General Enquiry,Please unblock my Shopzilla pay later,b1ca6373-e25b-444d-95a3-af0a28ad6890,,22/08/2023 01:05,22/08/2023 01:32,22-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,1
cb01efea-214c-4e55-a8c9-c3daa1becdba,Inbound,Order Related,Seller Cancelled Order,,9c531ccd-c0cd-4c4a-8b94-4f770fd14f58,,22/08/2023 16:37,22/08/2023 16:38,22-Aug-23,,,,,Wendy Anderson,Harper Wong,William Kim,On Job Training,Evening,4
4ed4fca8-5a02-470e-9a05-d48cbd334813,Inbound,Product Queries,Product Specific Information,,0fd26875-a942-4f13-bf0b-631337a441d3,,22/08/2023 18:01,22/08/2023 18:07,22-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,3
1a8fdcdb-2ffa-481e-993c-acd6c54c619d,Email,Order Related,Priority delivery,My question no result and phone drop customer care not call again me,18bc8535-5737-4164-ad8e-5440406ce386,,22/08/2023 19:00,22/08/2023 19:03,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
55e09698-3d04-4756-a337-77a72e24c5a6,Email,Order Related,Delayed,I am satisfied??,f8a13846-4cb8-4e1f-9d67-4b8fd558f738,12/08/2023 18:54,22/08/2023 16:57,22/08/2023 17:00,22-Aug-23,JAIPUR,Electronics,999,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
13eb78ad-4af5-4500-afd8-bc4c3d644a89,Inbound,Returns,Return request,,8a155725-165e-4a1e-885d-84c5fd28f063,,22/08/2023 11:53,22/08/2023 12:18,22-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
98e1a752-6676-49cc-a057-72305257b526,Outcall,Order Related,Order status enquiry,,3918b513-98e6-4db8-923f-f11104662273,10/08/2023 21:31,22/08/2023 14:13,22/08/2023 14:16,22-Aug-23,AJMER,LifeStyle,614,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
bf9e3f83-6f78-489b-a90b-886879d1aed8,Outcall,Returns,Return request,,30fc3fae-7018-486f-8aab-6e6a1ed0c84a,,22/08/2023 00:05,22/08/2023 13:15,22-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
a3e0cfcc-cc8b-4166-b1ba-cb1414f88c58,Inbound,Order Related,Installation/demo,,7eba1bf6-688a-4d42-b781-2818e7f6dc65,,22/08/2023 12:13,22/08/2023 13:19,22-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
b3482d81-c085-43d1-9eec-e944bc83186a,Inbound,Cancellation,Return cancellation,,6ef72451-9c34-4348-b238-bd5c0fe867ee,,22/08/2023 12:38,22/08/2023 12:49,22-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
1fb37e5c-d78c-4919-8497-bb69111a4675,Inbound,Order Related,Installation/demo,Please don't disconnect without proper information ,1ffe10b8-813e-47b1-8a48-fb5fe0d95c1c,,22/08/2023 11:16,22/08/2023 11:26,22-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
f137c1a3-3df7-49b2-b8f0-6db6d227a1e6,Outcall,Returns,Reverse Pickup Enquiry,,7c8b8279-d943-422b-b1fc-807fed65c8d7,,22/08/2023 18:23,22/08/2023 18:31,22-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
3243a5c3-a2ff-4a86-b0f5-80a325c7428c,Outcall,Returns,Wrong,,90390a0a-ed67-4474-8059-6bc3de1496aa,,22/08/2023 14:28,22/08/2023 14:31,22-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
078551a5-5d76-4e26-9c20-1c54749d65a2,Inbound,Returns,Fraudulent User,VERY GOOD,c7b9ca3b-f3a0-4f25-b4e2-ea6493b3862a,,22/08/2023 10:57,22/08/2023 10:59,22-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
41f37817-c73d-4384-a435-11d70a669255,Inbound,Refund Related,Refund Enquiry,Good ,09c054ad-24e0-40b0-b27a-7ba4db088f12,,22/08/2023 11:06,22/08/2023 23:42,22-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
485beeac-c1f8-4220-b32c-9b11179aa7ed,Inbound,Returns,Missing,Good job ,359e944c-15aa-46cf-9465-d1e1be48f250,,22/08/2023 12:55,22/08/2023 12:56,22-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b990b72f-5fee-4c80-a56f-e64dc817f889,Inbound,Returns,Reverse Pickup Enquiry,Very good working ???? Shopzilla I am happy,ee9e5ded-6094-4115-bff7-d9679ab1492c,,22/08/2023 21:04,22/08/2023 21:06,22-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
fc7ee107-d178-4037-9135-8aa12befdcf3,Inbound,Order Related,Installation/demo,Plzz resolve my issue.Have already contacted customer service many times.They are assuring for solution.But The technical is not visiting my address.Thankyou!,c5340700-739b-45a0-8330-22a5f031fdb4,01/08/2023 12:12,22/08/2023 18:42,22/08/2023 18:45,22-Aug-23,NEW DELHI,Furniture,21190,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
8b9c5f76-14e2-4b99-9f77-981621964194,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,f62a8251-361c-4555-b6ac-9285d8444df7,,22/08/2023 15:35,22/08/2023 17:14,22-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d926b700-f20c-4d2f-ac3a-6d8a6be8bcde,Inbound,Refund Related,Refund Related Issues,,596a48ca-8c7e-499c-9a2e-98c8edbe33db,,22/08/2023 19:15,22/08/2023 19:16,22-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3d685cfe-1f69-45d4-842b-4e801c61faad,Outcall,Shopzilla Related,General Enquiry,,9e4d4302-ffb7-4482-8442-62c1bd7f697e,,22/08/2023 23:16,22/08/2023 23:20,22-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
bfd5d57e-7401-4b5d-b101-10e93d596248,Outcall,Order Related,Delayed,,996cab9a-a8dc-4e98-b792-42e1cb021c57,01/07/2023 19:30,22/08/2023 20:32,22/08/2023 20:33,22-Aug-23,THANE,Books & General merchandise,119,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
d55c0e8b-5feb-4465-8f4c-9b5c3d20d411,Inbound,Returns,Reverse Pickup Enquiry,,530d8f0f-3614-42c6-a497-ec5c135a8c18,,22/08/2023 12:41,22/08/2023 15:46,22-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
568271ff-0073-4c72-a7e6-8455c4a348d6,Outcall,Returns,Reverse Pickup Enquiry,Customer Service is Very Good,0eca4323-6253-4f72-8eb2-609770e20421,,22/08/2023 15:03,22/08/2023 15:06,22-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
f5a253d0-07aa-427b-85d1-772f32f7ce5f,Inbound,Returns,Reverse Pickup Enquiry,,b995e782-a90c-4519-9c25-4ec43e7e0eae,,22/08/2023 18:08,22/08/2023 19:29,22-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
1cdbfff5-a522-493e-be52-d237a20bdb2d,Outcall,Order Related,Order status enquiry,Thanks ,da5f4a1c-2391-490c-9120-03aca82fc87e,,22/08/2023 19:27,22/08/2023 19:29,22-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
e620576d-523c-45d9-872a-6ac8fb464b36,Inbound,Returns,Fraudulent User,,b08d99fd-1151-45d8-a6da-f2a256d820ec,04/08/2023 14:47,22/08/2023 13:49,22/08/2023 13:51,22-Aug-23,SENDHWA,LifeStyle,519,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
49224b38-7e2f-40f0-9893-2a24042dcf24,Outcall,Returns,Reverse Pickup Enquiry,,00a23207-c6d6-4c77-8969-0fe012ff6043,,22/08/2023 09:43,22/08/2023 09:45,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
c8a99bfa-b638-4149-82ad-fc52ccc35f21,Inbound,Returns,Fraudulent User,Nice experience,850d5b7f-f588-4bd1-94af-40cf2425df2c,,22/08/2023 09:26,22/08/2023 09:28,22-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
1a3fa220-54fc-4a09-a134-ba2ef1750956,Inbound,Returns,Reverse Pickup Enquiry,Good supporting ,a36044ba-d51b-48e6-a6fb-aa540ad37ffa,,22/08/2023 14:21,22/08/2023 15:24,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
71d9bb04-16ca-4cf0-ae8c-93e92fd4a0a7,Inbound,Order Related,Delayed,God,6a94cd1c-4bf1-47ca-bd24-456f78b97332,15/08/2023 12:28,20/08/2023 07:38,22/08/2023 15:50,22-Aug-23,GUNTUR,Home Appliences,8990,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
5e9899c7-52be-406b-963d-379b7d7eead7,Inbound,Returns,Return request,Very good,deb5e539-358e-4ae5-8246-79a046427785,,20/08/2023 23:01,22/08/2023 11:22,22-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
38d8455d-2cba-4b48-8070-fb9cb5aa70eb,Inbound,Refund Related,Refund Related Issues,,2fb2fcf8-ab14-421d-b02e-0b36c263c02b,,21/08/2023 22:05,22/08/2023 08:41,22-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,2
fd4930eb-590e-463c-9a46-e6b00f54d4ec,Inbound,Order Related,Installation/demo,Very good ,ccb8e030-bcc0-40b5-91e5-af79a6f5f357,12/08/2023 07:54,22/08/2023 11:55,22/08/2023 19:57,22-Aug-23,KATIHAR,Home Appliences,14240,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d9dfb969-215f-45b0-bcab-49936e2b7d80,Inbound,Order Related,Installation/demo,Shipping address phone number should be changeble.,cb32ce9f-3d80-4ed2-9b3c-416f9e80ecda,,22/08/2023 13:36,22/08/2023 14:05,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
d25967eb-ef06-4489-a980-1f93fc55c455,Inbound,Shopzilla Related,Account updation,Good service ,97e525ef-f209-462f-b654-4d4382b581ce,,22/08/2023 22:54,22/08/2023 22:56,22-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
8335c51c-c6f4-4747-b29b-cd97f85a5f09,Email,Order Related,Installation/demo,Good ,8272512f-5708-4663-be60-85b29ea00eaa,,22/08/2023 11:23,22/08/2023 11:24,22-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d2fa1ba5-ff4b-4b20-96e8-2a0d9749a2d7,Inbound,Returns,Reverse Pickup Enquiry,Keep some other options for return request such as physical issues and also options for refund.,faa35350-28f2-46f2-985d-aed22494ef2d,,22/08/2023 12:31,22/08/2023 12:38,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
0e4e6441-183c-45c3-99e7-4e47c87f660e,Inbound,Returns,Return request,,cd48ef43-534e-4923-a75b-09c1cd5bf902,,22/08/2023 17:13,22/08/2023 17:16,22-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
18c4f327-270b-4ba9-b878-f37846587789,Inbound,Order Related,Order status enquiry,No othorite cotmar care,fc961349-8547-431f-8696-fe6528a63e90,,22/08/2023 17:47,22/08/2023 18:41,22-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,2
36708d72-31aa-4464-a5d8-04e6f1c437fc,Inbound,Returns,Wrong,,cc89256c-f96d-4da2-95ca-84742ffa8a58,,22/08/2023 10:01,22/08/2023 15:41,22-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
7fefbe76-224e-4018-93a9-b16f688086c2,Inbound,Feedback,UnProfessional Behaviour,,b8358187-18a0-4e19-a15a-58bdfbec2715,,22/08/2023 21:21,22/08/2023 21:23,22-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
1aee7968-1a51-4eaf-bc87-0143f08df07d,Outcall,Payments related,Online Payment Issues,,ea714205-e7c5-4c1a-9aa6-f3d937fa30e5,,22/08/2023 19:14,22/08/2023 19:39,22-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
48d6bae1-19a3-49bc-8ce7-9636d3406ce3,Inbound,Order Related,Installation/demo,,ab56c246-2eae-4fd8-88de-b080415bd423,,22/08/2023 10:23,22/08/2023 15:05,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c0cc621e-c7f1-4203-b2da-709d4119b742,Inbound,Returns,Reverse Pickup Enquiry,Please reduce response time ,d067fa4a-9460-4552-ba23-18c2f0f5d2fc,,22/08/2023 11:40,22/08/2023 12:23,22-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,4
810d62a0-8972-4d9d-9d9e-22fd3512a2fc,Outcall,Returns,Reverse Pickup Enquiry,The way of talking is very nice and sounding good ..Excellent work poonam keep it up.,667e7c33-8cff-4798-9d93-4bb670041881,,22/08/2023 21:20,22/08/2023 21:21,22-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
a7341a01-093a-40bf-b304-90c93aa4d46e,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla didn\u2019t resolve my issue. The product that I purchased from your website is a mono channel speaker but you mention in specification that its configuration channel is stereo and I can\u2019t return this product on the basis of this false description by Shopzilla. This is how you deal your customer .,c42be4b9-2311-4203-a3b3-3e1e6fa1bbb2,15/08/2023 18:08,20/08/2023 15:12,22/08/2023 09:57,22-Aug-23,NEW DELHI,Electronics,10999,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,3
19e70480-8347-451b-9927-003e43ef2f1a,Inbound,Returns,Reverse Pickup Enquiry,,44e39f97-5557-428c-b70d-367df1bb349c,,21/08/2023 23:31,22/08/2023 08:08,22-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
9b23d481-3b82-401b-9cf8-20a25bbe92c5,Outcall,Order Related,Order status enquiry,,8716c6ee-4299-4c5e-a506-2e15a3f71a7d,,22/08/2023 09:30,22/08/2023 09:31,22-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d55dd6d1-1c5f-4fb0-bc0c-f303b7dc1bb2,Outcall,Returns,Return request,Good,ad2a9292-ccce-4599-ba3f-7d71d5ce22f8,,22/08/2023 11:08,22/08/2023 11:11,22-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
85e5b992-9bde-4f40-928e-3bc7e50dcffe,Inbound,Returns,Reverse Pickup Enquiry,,37b96aed-d61d-4487-b608-d96fdea40817,,22/08/2023 10:17,22/08/2023 10:18,22-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
36f3b9de-e1e2-4eeb-9c84-ff50397c483b,Inbound,Returns,Return request,Excellent ,1787be7f-0900-43f1-9bda-ec033a36a06a,,22/08/2023 17:32,22/08/2023 17:33,22-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
02b4dcde-5458-42a9-89df-9ee0073acd0f,Inbound,Returns,Reverse Pickup Enquiry,,63d61e8c-2785-46f9-9e9e-9bc23dab9a98,,22/08/2023 17:34,22/08/2023 17:36,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
45f26521-d314-470e-a2d0-e1da184d98bf,Outcall,Refund Related,Refund Enquiry,,8a0e815d-fdbe-4787-9c7b-a0a5d6b0264b,,22/08/2023 13:14,22/08/2023 13:29,22-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
6bb2ef51-e233-4aac-ae5f-bb65ab8077eb,Inbound,Order Related,Delayed,,daf272e2-f497-4cee-8462-f8148cfa1caa,,22/08/2023 17:19,22/08/2023 17:25,22-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
e843c472-e413-4b76-bfb8-6993419025fb,Outcall,Returns,Return request,Please remove no return policy. Every product should have return policy. ,a155149b-4bab-46df-8e13-ab8902cfc296,,22/08/2023 18:41,22/08/2023 18:44,22-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
49bbc543-9159-45cc-85b5-1005fb2fdf86,Outcall,Returns,Return request,,82830d12-92c3-460f-8ead-9159031cd86e,,22/08/2023 19:08,22/08/2023 21:28,22-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
159b316a-8442-48bd-bc0b-e11ae0e64a3e,Outcall,Returns,Reverse Pickup Enquiry,,d8579f3a-ea2d-47f1-9cc8-e55659c3c01e,,22/08/2023 20:18,22/08/2023 20:19,22-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
638a26b0-eebb-4bea-8125-f93ad4676412,Email,Order Related,Invoice request,"Shopzilla's customer care service is good for nothing. The idea is to defend the indefensible. Simply, parroting that cancellation of order was from the seller and there is no way to restore it again is absolutely undesirable and frivolous behaviour. The pricing of the said item at a special price of Re.1/- was based on the condition of a minimum purchase amount. So, how can Shopzilla shirk it's responsibility by saying that the cancellation was from the seller due to quality issues when it is very evident that the act is malafide and with a cheating motive. Why was the item not part of the rest of the order? Why was I delivered  part of the order conducive to the seller and the other part shown as available in the nearest hub. I would have exercised the option of returning the whole order. Importantly, my transaction has been with Shopzilla and it should take responsibility for such arbitrary and malafide cancellation. You should be concerned about your own goodwill and put an end to such incidents. The onus is on Shopzilla to maintain the sanctity of the transaction by ensuring the delivery of the said item. Wrong things keep happening but you should be fair in resolving a genuine grievance of a customer. Please look at your competitors like SuperBuy and Jio Mart for inspiration. I can share with you instances on how well they address customer grievances, with documentary proof. Hope to see a resolution to the long pending complaint by escalation of the issue to the right team since the team handling it till now has been a big dissapoinment. Just for information, such complaints are easily handled by the first level in the above mentioned e-commerce sites.",c95a540c-e790-4381-aad1-cb2f3c1930a7,01/08/2023 16:37,22/08/2023 21:51,22/08/2023 23:26,22-Aug-23,ROURKELA,Books & General merchandise,33,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,2
5024650f-b28a-4c3c-a840-5e49a537f269,Outcall,Order Related,Order status enquiry,,e6441bc5-3121-415e-b7f6-1dbb84d9a3c2,08/08/2023 22:10,20/08/2023 14:18,22/08/2023 09:51,22-Aug-23,GHUMARWIN,Books & General merchandise,257,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
54cf40e6-5757-44fa-83d2-686549bcfde9,Inbound,Returns,Reverse Pickup Enquiry,Lost trust on Shopzilla ,09ab76a8-1810-4c85-85b6-778ed855b72d,,22/08/2023 07:15,22/08/2023 07:54,22-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
d91ddbcc-9eb4-4183-85dd-b1152acaa4dc,Inbound,Returns,Wrong,Add bangla ,76cd40a2-e965-4941-bb88-98b04e862d09,,22/08/2023 12:19,22/08/2023 12:22,22-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
3c05240f-c6ff-4106-bd25-c00b90a71eac,Inbound,Order Related,Invoice request,,69ad72a6-7835-47bf-a452-b04287eb8c32,,22/08/2023 10:37,22/08/2023 11:05,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
fe5dbd32-8ac7-4fff-869f-f6a2ab9d7ae7,Inbound,Returns,Return request,,b640f9a3-a5ea-492a-8d63-7afbfa303c18,17/08/2023 10:36,22/08/2023 12:36,22/08/2023 12:43,22-Aug-23,COIMBATORE,LifeStyle,4354,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
996b9f21-aee1-4cfd-a4d6-b814b83c1b9c,Inbound,Refund Related,Refund Enquiry,Thank you,22ba9b54-2094-4bce-9524-6f4f773ca7fc,,22/08/2023 14:23,22/08/2023 14:34,22-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
9432b0bc-bb6b-4913-a847-10dfbd4cb117,Outcall,Returns,Return request,,83c99ab2-ebc0-481d-a50d-e85d6fb0f991,,22/08/2023 14:17,22/08/2023 14:21,22-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
58c8a919-d4c6-4557-b1e4-57afd49c5471,Outcall,Returns,Return request,,518c8556-5cfb-4b68-b9f4-9dcd296dcba6,,22/08/2023 21:49,22/08/2023 21:54,22-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
f171430c-0ea3-4e32-af74-dd5de3c22bae,Outcall,Order Related,Installation/demo,After so many time this employee my problem resolve properly and raises a request Good behaviour Very good Thanks ,996dfc78-4dbf-4218-9e60-3e7fdcf5b77f,,22/08/2023 14:20,22/08/2023 14:25,22-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
073a1de5-c23d-4686-8406-93d504957b05,Inbound,Order Related,Order status enquiry,Nice person ,33f89493-14f5-4c77-aecd-f2aaf0c18950,09/08/2023 21:56,22/08/2023 22:02,22/08/2023 22:04,22-Aug-23,GURGAON,LifeStyle,1324,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
82a5d0bd-8184-40dc-801e-09144230db43,Inbound,Order Related,Order status enquiry,,7c23dc18-3f98-43b2-a337-4eb31e2ab546,,22/08/2023 14:26,22/08/2023 14:26,22-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,4
04429573-272a-4496-b0c6-cc309876020a,Outcall,Order Related,Order status enquiry,She was very sweet n polite wish her all the very best,59947846-fa91-49dc-a0d9-e99478e9870c,13/08/2023 13:41,22/08/2023 09:02,22/08/2023 09:02,22-Aug-23,MUMBAI,Books & General merchandise,1799,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
e459fe4c-b570-4d77-ac05-1363f431c154,Inbound,Shopzilla Related,General Enquiry,,e686ddba-9af6-4fd9-b88a-4f38c2645064,,22/08/2023 00:46,22/08/2023 00:48,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
34820a98-12ad-499d-9f1e-e510a3de052e,Outcall,Returns,Missing,,477a1c50-135b-4e1b-be2c-fbba4f7020f6,,22/08/2023 12:14,22/08/2023 12:20,22-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
33fe59c2-2d63-401c-80ff-27bd3a41ce4c,Inbound,Returns,Return request,,0e9a88b3-293e-47da-a48b-b3c012ecca06,,22/08/2023 17:05,22/08/2023 18:10,22-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
599db27e-51c3-4de3-8377-1f7c76e19e81,Inbound,Returns,Reverse Pickup Enquiry,Please help every time & In any situation ,335d1c94-c641-4cf4-bf96-f4164bbcbbd7,,22/08/2023 22:08,22/08/2023 22:09,22-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
e466f7ba-cc95-47ab-abb9-6002bb99d780,Outcall,Order Related,Installation/demo,,72b9c48f-1a42-48c2-8824-c988d121e885,,22/08/2023 13:58,22/08/2023 14:20,22-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,5
422a4b46-d7fc-4d78-aad8-eef445a4fd26,Inbound,Returns,Reverse Pickup Enquiry,It is wonderful experience to talk to the person who is dealing with issues resolving process...so happy to know about the reply and response ,9b5930bb-9eda-4656-833f-5f2d8b48f7e1,,22/08/2023 14:25,22/08/2023 14:26,22-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b6ed2f8e-48b6-4d7f-b21c-688fe164f570,Inbound,Order Related,Order status enquiry,,e105b43b-779b-4f12-9565-4574e53881f0,,22/08/2023 17:41,22/08/2023 17:52,22-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
abde7be2-f764-4e7a-a7e7-4a227e10042f,Inbound,Returns,Reverse Pickup Enquiry,We want Other representatives also ,fe234b68-c716-4272-b636-404ecc95876e,,22/08/2023 18:31,22/08/2023 19:05,22-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
4b59a24b-484e-43b4-940c-4d14ef66f4b0,Inbound,Product Queries,Product Specific Information,,cf408a32-4dea-4319-91ad-54130910e79b,,22/08/2023 18:38,22/08/2023 18:46,22-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
f71b1931-b979-4300-a068-6d3eb2c8c253,Inbound,Returns,Service Centres Related,,333e8417-1d12-49f1-bb17-a0982e53356d,,22/08/2023 19:34,22/08/2023 19:37,22-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
669d74e1-c169-4d2b-ae66-eb772cae4f41,Email,Returns,Service Centres Related,,f0de2f97-3d85-4059-8139-c3c1c994a46f,24/09/2022 23:56,22/08/2023 17:31,22/08/2023 17:40,22-Aug-23,VIRUDHUNAGAR,Home Appliences,39746,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
0e8d19f0-578a-45d1-b108-63a7486ce090,Inbound,Returns,Wrong,Please reduce the time of response against query and resolve as soon as possible ,4fc8949b-cdd4-4439-95f2-02dd253b12dc,,21/08/2023 09:52,22/08/2023 09:53,22-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
1bae5250-f8f9-42ac-b1e2-1cc92329ab74,Outcall,Returns,Service Centres Related,Excellent ,df38449e-c6c3-432f-a329-1cad9c8c3dce,,22/08/2023 17:08,22/08/2023 17:10,22-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9fd90bf6-6f6d-4354-a4d9-20235e7c526b,Inbound,Returns,Reverse Pickup Enquiry,,9ff8271a-faaf-4fd8-b944-8388ef8a0812,,22/08/2023 12:24,22/08/2023 13:35,22-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
ccf99e0d-7835-4ed3-b651-113da2f46abd,Inbound,Returns,Return request,,d9612a44-3e69-4bdd-897f-b649f17cdaa3,,22/08/2023 17:51,22/08/2023 20:54,22-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
9ca0e3fa-9913-4b32-b4c6-2ebe0fd698e9,Outcall,Returns,Fraudulent User,,32accf8f-2c0a-4cce-8283-40e1b4989cbe,,22/08/2023 20:10,22/08/2023 20:17,22-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
20a637a7-e504-44a5-b547-2a90ec128b7b,Inbound,Returns,Reverse Pickup Enquiry,,64350b37-5bad-43a0-8a58-f3b80cae5a26,,22/08/2023 20:53,22/08/2023 20:56,22-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
ab1fa5c7-c717-4832-be3c-b7d23b4b72ed,Inbound,Product Queries,Product Specific Information,,69c99d2f-882b-44db-bb30-0c5716e1018a,,22/08/2023 22:16,22/08/2023 23:48,22-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
ff551de8-bd66-4bb9-a936-00258855713d,Inbound,Order Related,Order status enquiry,,edd6a7b7-b8c6-4dff-b17c-799839705530,,22/08/2023 20:11,22/08/2023 20:12,22-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
6c58216a-b3e2-4cca-9796-4b94dadf0078,Inbound,Returns,Missing,,3ceee7de-feb4-463e-8780-a313866eb1af,,22/08/2023 12:40,22/08/2023 20:34,22-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
3d15b221-d023-491b-ae7f-8f7fa948d40e,Inbound,Order Related,Order Verification,,36632764-d7a4-435f-845b-59f5f5072d6b,,22/08/2023 08:35,22/08/2023 08:36,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1a828c1a-1bcf-4a6e-a82d-716c6fdba2a0,Inbound,Order Related,Seller Cancelled Order,Need a callback ,aef123d3-3ece-467e-91c9-97ac76eb0b21,,22/08/2023 11:57,22/08/2023 11:58,22-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a104c4f5-016d-4000-bf81-bff0bf7a6442,Email,Returns,Fraudulent User,Yes,9fc5340c-2073-4a3b-9560-f91c22e461db,,22/08/2023 21:09,22/08/2023 21:10,22-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
b396ad0c-c763-401a-85a4-8ae80e832198,Inbound,Refund Related,Refund Enquiry,Nice,ae109218-a2a5-4207-bb3f-9721464cc161,,22/08/2023 12:55,22/08/2023 14:28,22-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
b91d1be1-6170-490a-ac25-55ceae17ec83,Outcall,Order Related,Customer Requested Modifications,,92ed2c1a-760c-433f-8067-82984ea181db,,22/08/2023 19:13,22/08/2023 19:19,22-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
674e3f2a-3362-45cf-976f-201aa49f04d8,Inbound,Returns,Return request,ver nice,bbc936f4-9f32-4c3c-bb90-430a9e242b65,11/08/2023 12:27,22/08/2023 12:36,22/08/2023 12:39,22-Aug-23,GAYA,Electronics,1499,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
130b09fc-c30a-493c-922e-2c3f2a986814,Outcall,Shopzilla Related,General Enquiry,,648977a2-9bb6-4035-ad03-a84067833e78,,22/08/2023 09:46,22/08/2023 09:48,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
dea7796c-9c91-48de-a76c-ae2bbd65a03e,Inbound,Order Related,Order status enquiry,Good,72a66af8-a2d8-4633-94ac-ad529b5f1be7,,22/08/2023 11:24,22/08/2023 11:55,22-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8ef73af3-4b17-4e19-9fd8-3b08b8d6c778,Outcall,Shopzilla Related,Shopzila Premium Related,,459c6e18-c4fa-4587-9988-de483a364b99,,22/08/2023 21:14,22/08/2023 21:17,22-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
6555f8fa-8f91-45a9-b358-14709f0d0a98,Inbound,Order Related,Priority delivery,His way speaking was very polit,82e84767-54e5-4d2e-8ea6-3ba93360148b,,22/08/2023 21:45,22/08/2023 21:49,22-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
032f3c31-1291-4137-89d3-394b8f668401,Inbound,Order Related,Order status enquiry,,13fdbb6e-10a0-4260-9ee8-af0c4148dd46,,22/08/2023 22:13,22/08/2023 22:18,22-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
6b077035-42e7-4c4e-a91c-45aa1b0149a2,Outcall,Returns,Service Centres Related,,11cdf496-7899-408e-a51a-1649bdb8eed4,12/08/2023 07:53,22/08/2023 15:22,22/08/2023 15:50,22-Aug-23,BARIPARA,Mobile,29999,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
0f1c5c76-14f7-4c87-8758-cbc3f9782237,Inbound,Returns,Wrong,,e22a2858-ec0c-4cb0-aa65-9c068d17c891,,22/08/2023 14:58,22/08/2023 15:05,22-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
d659805b-c794-44be-aa92-7948243e53d3,Outcall,Refund Related,Refund Enquiry,NYC..mem,8c4818fd-5ff4-48ee-83c6-c3ee3857c11c,,22/08/2023 09:39,22/08/2023 09:42,22-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
db53c88a-c32c-487d-97b8-554d107b918e,Inbound,Returns,Return request,,83b88646-9aa7-490f-95ba-1230e928c523,,22/08/2023 20:54,22/08/2023 20:55,22-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
244d2ef3-fa73-4f0a-b62c-939433e51ef5,Inbound,Refund Related,Refund Enquiry,,5f9efdc7-cf79-45f2-8c3e-008a8c4b1260,,22/08/2023 13:18,22/08/2023 13:18,22-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,4
0d8ca61e-2fa2-47e4-8f06-21763a3996ac,Inbound,Returns,Reverse Pickup Enquiry,,029ebf38-1eeb-4f16-9d12-c44df69ee91a,18/08/2023 15:09,22/08/2023 07:40,22/08/2023 07:42,22-Aug-23,PANCHKULA,Books & General merchandise,170,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
eb578577-d7d9-4c2c-be67-67aa6e5a88f1,Inbound,Returns,Reverse Pickup Enquiry,No,fcaa2260-a509-4d25-8096-2a2dd1848dbe,,21/08/2023 20:06,22/08/2023 15:17,22-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
64277de1-211b-4044-b2ea-56bb96167fba,Inbound,Returns,Fraudulent User,Good overall ,a3544ddb-247c-4a99-8f24-2d64cba83d52,,22/08/2023 20:17,22/08/2023 20:17,22-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ade40ddb-b085-4b15-bcaf-8d225cd51199,Email,Order Related,Delayed,,9501db94-ba26-4827-9ed8-2743a7cbcd2b,02/08/2023 12:47,22/08/2023 11:50,22/08/2023 11:59,22-Aug-23,DEHRI ON SONE,Books & General merchandise,92,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6f307793-3719-4be5-ba24-4f09a003c236,Outcall,Returns,Reverse Pickup Enquiry,,bc161857-6fa7-472c-935f-b5d13a20e4cb,,22/08/2023 08:19,22/08/2023 08:22,22-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
128a177e-75a9-4523-a142-4fcb3207b9f1,Outcall,Product Queries,Product Specific Information,Thank you ,4133d5f7-9779-48de-b722-18baa6418b29,,22/08/2023 18:04,22/08/2023 18:07,22-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
78f74775-feb3-440d-8696-e11f47896bfe,Inbound,Cancellation,Not Needed,,00cdb8ed-9b30-4d67-8da0-d570f007e8af,,22/08/2023 13:57,22/08/2023 15:45,22-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
f1c47978-ef56-40ad-a968-346359534799,Inbound,Returns,Missing,Good,ad1dacbb-35a2-49d7-be28-9bb48dbfb396,,22/08/2023 15:42,22/08/2023 18:41,22-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
86f122cc-a6ee-48b8-894a-dae66b207db4,Inbound,Product Queries,Product Specific Information,Thanks Shopzilla ,bd0356b5-ef9f-4985-828b-9c14e6f4440b,,22/08/2023 23:02,22/08/2023 23:05,22-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
36fb6058-4dbb-4418-bf7c-06f5cb5a4ade,Outcall,Order Related,Priority delivery,,f8390b13-2d46-4022-9927-6fa732107385,,22/08/2023 17:22,22/08/2023 17:24,22-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
8e130a65-44d3-41c1-b59b-a1244a5d80b7,Outcall,Returns,Fraudulent User,,5eda193e-75ac-4657-bf00-1c3554603321,,22/08/2023 07:25,22/08/2023 21:39,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
60de5c78-7793-449d-b538-75fb1057793f,Inbound,Returns,Wrong,The executive did not solved my issue ,aa62d7e9-05af-452a-b9e8-29ff019ed0fe,,22/08/2023 11:53,22/08/2023 11:54,22-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
bd0f3dc1-ee82-478a-a444-29cbd6e099b5,Inbound,Returns,Return request,Waited for 10 mins to connect to executive ,da028088-4700-4266-b92e-8a6f7b74847d,,22/08/2023 19:48,22/08/2023 21:27,22-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
ab6e9bbe-6e5a-4d3e-85c7-acfae294f4bd,Outcall,Product Queries,Product Specific Information,,c35bafd7-c742-4c07-bfc3-f1266a691824,,22/08/2023 20:31,22/08/2023 20:35,22-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
f7b5a1b6-a1a2-4df3-8c1d-bac9dacd042d,Outcall,Returns,Return request,No,38e8022c-239d-4838-bc8b-6c2c821ea400,09/08/2023 16:10,22/08/2023 07:52,22/08/2023 08:05,22-Aug-23,MUZAFFARPUR,LifeStyle,379,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4b60c83e-584f-4a3e-9f64-a9e98890ad15,Outcall,Order Related,Delayed,Worst support,2ba85ced-e019-4521-8988-fedd73ac1dda,,22/08/2023 09:57,22/08/2023 10:02,22-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,1
b8872c1a-ba97-4c20-9732-c65fc34bbd35,Inbound,Order Related,Installation/demo,,962f7f68-818a-46a5-8b7e-0b423221256c,04/08/2023 02:39,22/08/2023 13:48,22/08/2023 14:12,22-Aug-23,BHARUCH,Home Appliences,28990,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
7a5457bb-1d38-4859-bf41-ec323b331f77,Inbound,Returns,Return request,,2fb6cc6c-b4aa-472f-ac2c-8d030060f555,,22/08/2023 12:26,22/08/2023 12:28,22-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
5b02b924-c876-4a8a-addd-36b9722678bf,Inbound,Payments related,Wallet related,nice,a03f4ba7-4c55-43ae-b28b-31a8167c7abf,,22/08/2023 12:32,22/08/2023 12:48,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
64f726d3-4645-4d73-b46a-bf9cfa986a5f,Outcall,Cancellation,Not Needed,Very quick response by customer support executive. Please provide more information in application/website itself. Thanks Shopzilla! Be honest!! Keep growing ??,6a39a270-5814-497a-ba5a-0becaeb19a30,,22/08/2023 10:53,22/08/2023 11:13,22-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
4c39a4bf-a0a0-41cd-83ea-30a28fb506c5,Inbound,Cancellation,Not Needed,,46bf8554-47a2-4397-970e-12f018bfc1d2,,22/08/2023 22:10,22/08/2023 22:48,22-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f20d986f-db29-4967-8d6e-e126e94825eb,Inbound,Returns,Reverse Pickup Enquiry,Good ,9ce72bcc-bb1c-4c61-9902-85f5c6f56916,,22/08/2023 19:22,22/08/2023 19:23,22-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
01ce667d-837f-46a9-ba34-e31463af26ca,Outcall,Returns,Return request,Kindly remove all bad quality products ,f1ab2a4f-320e-4a78-bf8e-6c646ddd5fce,,22/08/2023 22:45,22/08/2023 22:50,22-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
03d97588-8284-44a3-a343-d834008580e5,Outcall,Returns,Exchange / Replacement,,ef590c3c-8614-4917-bc29-ccb53a0fcad0,,22/08/2023 23:21,22/08/2023 23:23,22-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
97965eb5-0d26-4a5f-8368-581ade15b1c6,Outcall,Order Related,Delayed,,7b1a6a2f-e997-45ae-8fe9-fcfe1ddb9699,15/08/2023 08:36,22/08/2023 17:15,22/08/2023 17:20,22-Aug-23,HYDERABAD,Electronics,499,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,3
8d2d9de8-2319-4ce5-9a1c-8decd51da238,Inbound,Order Related,Installation/demo,,4b015d29-91c0-4750-a4fc-17e9ee6141a2,,22/08/2023 09:52,22/08/2023 09:56,22-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
9129f207-6fcb-4623-9f94-383c2a66ffe0,Inbound,Returns,Wrong,Good Service,2cf0b871-ba7d-40c8-ad49-88775e6d8cac,,22/08/2023 11:29,22/08/2023 11:33,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
3c561a00-a9e7-42e8-923d-09643e2bcfcf,Outcall,Returns,Reverse Pickup Enquiry,,6c6f712f-2992-415b-b612-a73e588980c4,31/07/2023 01:48,22/08/2023 15:21,22/08/2023 15:31,22-Aug-23,NAYAGARH,Home Appliences,4799,,John Jones,Aiden Patel,John Smith,>90,Morning,5
0f1a938b-e9c0-4b65-8f1b-e5f8f4ada79d,Inbound,Order Related,Delayed,,23964100-cb48-4696-9cbf-6376b4ba6290,14/08/2023 12:52,22/08/2023 00:09,22/08/2023 00:20,22-Aug-23,HYDERABAD,Mobile,10999,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7c59c85f-ac0c-4b3e-8b78-af75c4cc7f28,Outcall,Returns,Wrong,,d4395504-12a0-4808-82db-9d296e23b7d3,,22/08/2023 08:32,22/08/2023 09:07,22-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
f8557c30-77df-4b55-84c9-810fde58023c,Inbound,Product Queries,Product Specific Information,,5642cd89-b009-4c0b-bf51-61335afb2d75,,22/08/2023 21:04,22/08/2023 21:13,22-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f714f37d-c0f4-44fb-b948-a4e6f3f0b5af,Inbound,Order Related,Priority delivery,,f0476517-8c90-4170-a348-efe25d6aaf09,,22/08/2023 21:30,22/08/2023 21:32,22-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
a8621f3d-fdcd-4085-b972-b3a3bb5b9ea1,Inbound,Returns,Missing,Ashima Has provide excellent resolution,bcbeca5c-3e04-4298-a824-cd4fdee97253,,22/08/2023 15:09,22/08/2023 15:09,22-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
0fa1f237-27bb-45f1-9eb0-954557410cc8,Email,Order Related,Delayed,Good ,982a9e7b-5add-4e15-b537-778177e06fe2,,22/08/2023 20:36,22/08/2023 20:42,22-Aug-23,,,,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2b001d1b-3714-48fe-8736-df08bffc4f30,Inbound,Returns,Reverse Pickup Enquiry,,d91b8e03-2b55-46e8-9ef4-a73ccae94593,,22/08/2023 00:54,22/08/2023 00:58,22-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3b78c9a5-911d-4f29-ac08-0ec374076a1c,Inbound,Order Related,Delayed,,80cbf769-2301-489e-a688-86f470f3fa02,,22/08/2023 16:45,22/08/2023 16:46,22-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,4
f6623bca-8425-412c-af6e-40157c807af6,Inbound,Order Related,Delayed,,7d823456-3f2e-4128-9366-938b73b7c0c7,10/08/2023 21:00,22/08/2023 21:12,22/08/2023 21:20,22-Aug-23,TENSA,Books & General merchandise,262,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
8b78bdce-b254-4812-b9a8-ba65c98ea266,Inbound,Returns,Reverse Pickup Enquiry,The customer care service is really good,3b4b3768-80d0-4b6a-8816-0dad897d97f7,10/08/2023 15:38,22/08/2023 20:29,22/08/2023 20:30,22-Aug-23,FARIDABAD,Home,198,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
10a9b198-9b99-494b-b090-5eb6f8309256,Outcall,Returns,Reverse Pickup Enquiry,,a7dbd163-b70b-4f2a-b223-041b2dd80c26,,22/08/2023 15:24,22/08/2023 15:24,22-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
03ce50c6-70c0-4793-a729-676c761eb772,Inbound,Order Related,Seller Cancelled Order,,85dcb81c-a64c-4a7c-ad79-72bcae7efcd4,,22/08/2023 18:22,22/08/2023 18:23,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
b9b03109-8ca3-45ca-af96-e35d5043cdc2,Inbound,Shopzilla Related,Shopzila Premium Related,Good ,b5f9da8b-fb40-4a82-8115-efada99f69fa,,22/08/2023 09:21,22/08/2023 09:22,22-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
466c0e7f-cebf-4935-a6ad-e8a2aadecb8c,Email,Returns,Reverse Pickup Enquiry,,f91bd848-abf8-476c-b456-59c2342a3c4b,,22/08/2023 11:40,22/08/2023 11:44,22-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
a133dfab-388e-4436-ae1b-9b54f130faf1,Inbound,Returns,Fraudulent User,,49faa3b8-8f0b-4952-b0fb-40bdcf588af7,,22/08/2023 18:22,22/08/2023 18:30,22-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8678fcb4-8eb2-4c26-977c-df7fa35f49ff,Outcall,Returns,Reverse Pickup Enquiry,Worst Support Executives.Don't know minimum common sense how to speak to customers.Continuously making the customers to stay in hold.,fd03b8a7-beb2-4394-9984-725c09229190,,22/08/2023 14:34,22/08/2023 14:35,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
4edc4707-6eb6-4d02-97b7-9284c2d468f7,Inbound,Order Related,Order status enquiry,,935d7637-3ef0-419c-8eee-0656aa73de1a,,22/08/2023 21:52,22/08/2023 21:53,22-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
eff0d0a5-2b5f-4278-bab8-13a7a296eb93,Outcall,Returns,Return request,Product should be delivered in original brand packing along with invoice ,0cb05b3c-90eb-4ac2-9683-19044f142785,,22/08/2023 23:36,22/08/2023 23:43,22-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
86a40c6b-8e8f-424a-b706-af9d90bba46e,Outcall,Returns,Return request,,8aaacce2-fe52-4abf-977a-3de9f863d4d8,,22/08/2023 16:34,22/08/2023 16:37,22-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f6f5b0db-7bbf-434f-9e7d-f3e58a80ef90,Outcall,Returns,Return request,,4729a4d1-04bf-47ef-8e46-afd0aea52c64,,22/08/2023 19:48,22/08/2023 19:53,22-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
c2a31e91-4353-423f-94da-6f8f02a934c7,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla se order nahi Karo ga. Aab se ,2414f18c-1a96-4a51-a22d-1cd4fb7eea99,03/08/2023 11:15,22/08/2023 11:19,22/08/2023 11:22,22-Aug-23,MEERUT,Books & General merchandise,1190,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
2e4f0162-6ec6-4bad-a7bc-039e4c473b2b,Inbound,Refund Related,Refund Enquiry,Zoo,18344441-c464-4cef-a909-cc560824cadb,,22/08/2023 15:26,22/08/2023 15:29,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
d8ad82d5-8a30-407f-a0d1-81b3c3a179f3,Outcall,Refund Related,Refund Enquiry,,b5531f94-6c6f-456a-8732-1eeee50a730b,,22/08/2023 17:56,22/08/2023 20:39,22-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
a5ce7ff6-71fd-4702-a2e6-9124606f1e2b,Inbound,Returns,Reverse Pickup Enquiry,,9d0c0f3e-6dae-417a-b4d9-091fbe44c046,,22/08/2023 22:45,22/08/2023 22:51,22-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,2
3d015dfe-8561-4fd9-bbaa-a3ed2813f9ac,Outcall,Returns,Reverse Pickup Enquiry,,9055623f-7df7-4a95-9792-29584117581b,16/08/2023 09:57,22/08/2023 18:52,22/08/2023 18:54,22-Aug-23,DEORIA,Electronics,1499,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
85a02d5c-0bfc-44be-9612-65f5918eec0a,Inbound,Order Related,Delayed,,b6e9ed67-913b-4e2b-bf76-eab6c0a6d014,12/08/2023 15:28,22/08/2023 12:37,22/08/2023 12:38,22-Aug-23,JAMMU,Books & General merchandise,710,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,2
aa0bf642-26fc-42d0-be54-2919542a51bb,Email,Returns,Reverse Pickup Enquiry,,a3444bc4-1afd-4ac9-b559-bdc1cab4165b,,22/08/2023 10:49,22/08/2023 11:02,22-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
c61cd2dd-12dc-4795-b7b3-2132f58f3cdb,Inbound,Order Related,Delayed,,85fbdf3a-7c0b-4140-a666-c3bfaef77ee5,11/08/2023 09:49,22/08/2023 16:29,22/08/2023 16:29,22-Aug-23,VISHAKHAPATNAM,Books & General merchandise,298,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
892ea75a-f00b-4ad0-a1e6-910d81417fda,Inbound,Returns,Reverse Pickup Enquiry,,3fe9cd8b-9653-4775-96e2-04a9e8c1b7d5,08/08/2023 12:52,22/08/2023 20:05,22/08/2023 20:07,22-Aug-23,BHUBANESWAR,LifeStyle,649,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
13d35cb6-0ade-4c19-9356-38fb682f0781,Inbound,Order Related,Delayed,Very good ,e4f262a0-b04f-45a0-9236-c791e771d960,,22/08/2023 16:37,22/08/2023 16:43,22-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
f2c0be1f-0eaf-4860-b030-bd67a64e2b1f,Inbound,Payments related,Wallet related,,c80b5266-50fd-4aca-8085-726dd941d578,,22/08/2023 19:19,22/08/2023 22:10,22-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
a3a84878-0058-4426-998b-749d2795628b,Email,Order Related,Delayed,,6f386750-d172-4b31-aca9-e39adc130c0f,09/08/2023 13:32,22/08/2023 18:50,22/08/2023 20:28,22-Aug-23,RAYAGADA,Home,513,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,4
8f57315d-30b4-4df8-8c10-c3de73b7c7a1,Inbound,Returns,Missing,,c5c4372c-c1b2-44d5-8753-c987940453f4,,22/08/2023 18:09,22/08/2023 18:21,22-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3ee5d282-fb78-47a1-a4ca-324d35965263,Outcall,Returns,Wrong,The person whom I have talked is really very nice person she had give her 27 minutes for resolving my problem with full dedication and I have never experienced this from any of the customer support please promote these persons,81d6b766-0196-447c-8828-b5506a447b3d,,22/08/2023 19:45,22/08/2023 20:11,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8c232072-4e51-496a-8663-0ce597c2c78c,Outcall,Returns,Reverse Pickup Enquiry,,2a95f6e3-fb6f-4683-9988-73c4f471fb89,,22/08/2023 20:58,22/08/2023 21:18,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
e7f1ccbd-645b-49e2-bbfa-99f305f2592b,Outcall,Returns,Return request,,154e5e82-e787-4a58-9fcd-5dd525d66539,,22/08/2023 13:40,22/08/2023 14:25,22-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
0aa0a192-77b0-4f71-ae50-090ade35eb90,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla has very very very poor customer service. Very much disappointed. My issue wasn't resolved still now,868e8bd5-1020-47a1-95e6-c154c81e6845,07/08/2023 21:14,19/08/2023 18:30,22/08/2023 09:33,22-Aug-23,VISHAKHAPATNAM,LifeStyle,188,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
e08a7e67-f443-4205-8e70-96abdd0255ff,Inbound,Returns,Reverse Pickup Enquiry,,d59313f0-1c9c-4d77-9754-b266ebbc7194,12/08/2023 17:59,22/08/2023 12:41,22/08/2023 12:49,22-Aug-23,BAIJNATH,Mobile,18999,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
4cbf2cfe-0f7a-4534-a20f-4d818af5ede1,Inbound,Payments related,Online Payment Issues,Money deducted from my account and refund not yet received,36b6baae-262d-43b9-95c7-ae68ed309e9f,,22/08/2023 00:02,22/08/2023 00:05,22-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
4315e2b4-5f74-41fd-8328-572f73e2079f,Outcall,Returns,Reverse Pickup Enquiry,,65fee0bc-2d9e-4b8b-baf4-156897aadd41,,22/08/2023 09:24,22/08/2023 13:05,22-Aug-23,,,,,Brittany Thornton,Ethan Nakamura,Emily Chen,0-30,Evening,1
e3c72766-1e62-467a-9c2b-c2ec791ba9f8,Outcall,Order Related,Customer Requested Modifications,Easy to reach to customer care. ?? ,604b09e2-2be6-4989-9f42-de109e0d77e7,,22/08/2023 13:07,22/08/2023 13:11,22-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d4670a0e-1192-4634-84e8-28deccbbe4b1,Outcall,Feedback,UnProfessional Behaviour,,ae98eeda-728f-49ea-9320-ab19bf2c2b0e,,22/08/2023 15:45,22/08/2023 16:05,22-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
fc7b146c-2bd6-4615-a7d0-247b91fae2a8,Inbound,Returns,Service Centres Related,"Once an issue is reported, the resolving should be reduced to same day or next day instead of existing 4-7 days",fbff1ad6-65ef-40da-b7ea-36f3bf81bff4,,22/08/2023 08:32,22/08/2023 09:34,22-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
cc2e7d45-c4bb-40d2-8b1d-9e1a64f8e577,Email,Returns,Wrong,Very good men,21d4f441-2c75-4bed-96ed-3a0582f30007,,22/08/2023 09:45,22/08/2023 09:46,22-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
81f87468-c973-4a1c-8ebd-7035339b6049,Inbound,Returns,Return request,,5a8a539e-c6e6-46ff-a3d1-dfa02782454b,,22/08/2023 13:59,22/08/2023 14:28,22-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
c1e791d5-caf0-4bdb-9ffe-48f23a967adb,Inbound,Refund Related,Refund Enquiry,Please give fast delivery ,b945c22f-de29-4513-8edd-8314f4c03c42,,22/08/2023 19:11,22/08/2023 19:13,22-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
84ebf376-a5e3-4cf7-8744-337d15baf09d,Inbound,Order Related,Priority delivery,,b4c3c974-df6b-4ede-b0fd-8b87061a0035,,22/08/2023 13:09,22/08/2023 16:38,22-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
ededa155-51be-40f0-981d-4bbb8d0da6c5,Email,Returns,Reverse Pickup Enquiry,,b16312ba-74b3-44a2-bbdc-378a20513594,,22/08/2023 14:34,22/08/2023 14:43,22-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
18c56418-456f-4b44-9cac-58b46536d082,Outcall,Returns,Reverse Pickup Enquiry,,e11be8a0-9d2e-4a2b-b30a-6895ee0731ef,,22/08/2023 21:04,22/08/2023 21:23,22-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
2fa2ee14-1973-4105-8650-6a9b57352ae0,Outcall,Product Queries,Product Specific Information,,e1478fdd-27b1-4840-ab02-87268e6f0a13,,22/08/2023 08:40,22/08/2023 08:47,22-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
82231f80-a7d3-468f-8d38-5ef880137ec1,Inbound,Order Related,Priority delivery,Nice job,d70957bc-8a0d-40c7-a403-d57663a73229,,22/08/2023 16:43,22/08/2023 16:45,22-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
42ba8aae-71d9-4008-a5c0-5327f8877254,Inbound,Order Related,Delayed,,53a3c6f1-a2f5-4904-853c-7de60dd08929,,22/08/2023 18:17,22/08/2023 18:17,22-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
5be52b73-25af-4365-86d5-839c495846b8,Inbound,Returns,Reverse Pickup Enquiry,delivery boy effort sensible person one time is not receive item then cancel the product automatically,98a99615-7f91-410d-8185-cff9c3137eea,,21/08/2023 18:28,22/08/2023 16:06,22-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
b09bbc85-5d27-4425-9f92-d741a8cda27a,Inbound,Returns,Reverse Pickup Enquiry,,dac64c37-547e-4f7c-a92b-0ded6dfc47ec,,22/08/2023 08:02,22/08/2023 09:14,22-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
c2a37654-11a7-4156-a1ec-6cee509fc71c,Outcall,Product Queries,Product Specific Information,VERY GOOD ,57c462b2-9e28-446c-a2a3-7d0a3a249ddf,,22/08/2023 11:09,22/08/2023 11:11,22-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
66337469-4c21-474a-9baf-04090a758258,Outcall,Returns,Return request,,0434ead3-d887-4f85-ae5e-dcd037603064,,22/08/2023 16:43,22/08/2023 16:45,22-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
e545f6a8-787f-4ff4-8971-7820d6997674,Inbound,Returns,Reverse Pickup Enquiry,,e83ff4f9-ca4f-4865-be2a-5deaf255b3c4,,22/08/2023 11:55,22/08/2023 11:58,22-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7d59f38f-6994-4c80-8ce6-d5d19a6d8934,Inbound,Returns,Wrong,Customers liye,e059e749-e2c4-4004-96cc-40677bed0f37,,22/08/2023 19:49,22/08/2023 20:21,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
f9e3859a-1765-4494-8565-6f9d096bcdea,Outcall,Returns,Return request,,71e9d79b-09ce-4885-be9d-09a944f66980,,22/08/2023 12:23,22/08/2023 14:58,22-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
599189f8-4e9e-46eb-ab7f-a9d2e7e5385b,Inbound,Order Related,Order status enquiry,Good,539dbaa8-0d57-444d-999f-59dfde29f4a6,,22/08/2023 10:45,22/08/2023 19:32,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
6692ed55-2894-4edf-be06-9ffb46078c06,Inbound,Shopzilla Related,General Enquiry,,2dc567cb-b318-4fbf-a865-bda34681d970,,22/08/2023 09:14,22/08/2023 13:56,22-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ba5b417f-fc0b-43d0-8d74-ac65fc370573,Inbound,Returns,Reverse Pickup Enquiry,Bleady open box delivery ,9ffaf5da-d3bb-4b3a-9e21-c2646eb738a1,,22/08/2023 17:31,22/08/2023 17:33,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,2
24524f3d-6040-4d00-b75e-dd4d6b6533b2,Email,Refund Related,Refund Enquiry,,d155ec78-7962-416c-939b-f41cc0f59f0d,12/08/2023 15:38,22/08/2023 13:02,22/08/2023 13:05,22-Aug-23,KOLKATA,Books & General merchandise,307,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
2476ab90-d081-48d2-98d5-9e9acb20aef5,Outcall,Payments related,Wallet related,,9efb1efa-7015-4c4c-9e78-2cdf4e13bdbd,,22/08/2023 18:32,22/08/2023 18:37,22-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
3625fadd-a713-4a9c-a45b-48927e829926,Inbound,Returns,Wrong,,dbd70dff-cfbe-443d-9505-5eaf15b53be9,,22/08/2023 09:20,22/08/2023 11:37,22-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
af99803f-1005-4205-be27-3eda025698c7,Inbound,Returns,Reverse Pickup Enquiry,Answer is very responsible defferent from others,ded87517-a5c8-44e4-82f9-bbb105b72d9a,,22/08/2023 15:07,22/08/2023 15:11,22-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
11a601d9-c68e-4702-9f4f-74f475043a4a,Inbound,Order Related,Order status enquiry,Good service ??,d964f5a4-34dd-4f5b-a5c1-7cf4c5319c0d,,22/08/2023 17:32,22/08/2023 18:08,22-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b1434115-8b95-4af8-9190-56f190affdf4,Inbound,Returns,Reverse Pickup Enquiry,,0d5d6ce5-e512-47c8-9f47-ecd3e5916b47,,22/08/2023 21:08,22/08/2023 22:19,22-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,1
f97cad18-3d0e-4703-939b-b520b2f011a8,Outcall,Order Related,Invoice request,,f7d4c728-616e-4fa7-86e4-18b3a58088dd,,22/08/2023 11:02,22/08/2023 11:07,22-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6421d251-591e-450f-b333-94da04d78f43,Inbound,Product Queries,Product Specific Information,While purchase and order information of return and replacement meaning should be explained effectively on order page sothat after item received issues may not come.,c0ba9f23-b205-4568-940a-5b2c9a1387c6,,22/08/2023 13:36,22/08/2023 13:43,22-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
cfab0349-d78b-4a45-906b-b3139e065dc1,Email,Returns,Return request,No option for choosing multiple query or issue and also no picture uploading option in term of exchange or Reutern,1f75cca3-1d10-49a6-8b6f-5c9c5d335aad,,22/08/2023 14:30,22/08/2023 14:32,22-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
0c678d4a-ea8b-49f0-9f86-54efff402cf9,Inbound,Returns,Return request,,bc65273b-d2f1-4372-8925-4059c6ee060e,,22/08/2023 16:34,22/08/2023 17:07,22-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
b44cd638-b77e-470d-8a18-cfcce918889e,Inbound,Returns,Return request,Proper coustomer support ,76e58a0f-4f1f-4c6f-8216-c02587fe2df8,,22/08/2023 21:11,22/08/2023 21:19,22-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
133cf4e6-51e0-4231-9168-59a31d9f7b85,Email,Returns,Reverse Pickup Enquiry,,182d6278-7e22-4214-a0b3-00c9a51a73d9,,22/08/2023 21:05,22/08/2023 21:25,22-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
f331f2c9-0c84-4716-bcbd-aea5e3ab30d4,Inbound,Returns,Reverse Pickup Enquiry,Good,ab366f8e-03f5-49cb-a99e-90ebebe56409,,22/08/2023 23:30,22/08/2023 23:31,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
d72da7f4-98e8-4c66-a926-92b047f55f58,Inbound,Order Related,Priority delivery,,2e6bc405-1291-480a-b8d1-6b3abff00a4d,,22/08/2023 10:14,22/08/2023 10:15,22-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
37086d00-872e-4b1c-8972-e2456c333441,Inbound,Returns,Reverse Pickup Enquiry,,877d44c4-ea6f-452e-9968-4a892bfc7bf8,,21/08/2023 21:34,22/08/2023 12:33,22-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
33f53c04-af48-4274-ba9b-e8001008a60f,Outcall,Returns,Reverse Pickup Enquiry,,57a3fac4-98ab-44fa-a885-6f032cb037c3,,22/08/2023 13:35,22/08/2023 13:40,22-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
0f5a8288-a903-4bb7-927c-d915f9980a52,Outcall,Shopzilla Related,Signup Issues,Reshma took care of my issue professionally and I loved the way she explained me the process.Great work,fabb763e-b573-470e-bcb3-ddae37cb6e9d,,22/08/2023 19:56,22/08/2023 20:07,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
bcd858dd-9039-4e10-b7ec-1e2a30250df7,Outcall,Returns,Reverse Pickup Enquiry,,723d0f22-6eb5-4b89-969c-dfa479916802,02/08/2023 23:24,22/08/2023 21:18,22/08/2023 21:25,22-Aug-23,Kalyan,Books & General merchandise,443,,Jaime Henderson,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6686fc4a-7685-4227-99ca-3589ddc2a881,Inbound,Returns,Return request,,a386396a-03b4-49f3-a2c6-ace22c7cdbdc,,22/08/2023 18:45,22/08/2023 18:50,22-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
d000b2de-164c-4dce-961b-ba504bf597f2,Inbound,Returns,Return request,"Your delivery/pickup partners and pickup executives are providing worst possible service. When pickup guy never came to pickup the order and still marked the product as product mismatched. Your support executive disconnected the line in between and neither bothered to call back nor provide any resolution instead ticket was closed. Very good going, doom days are not far ahead at this pace!!!!",3e57d8fc-6aff-433d-8c5a-3eb7f6b90aa3,,22/08/2023 22:24,22/08/2023 22:25,22-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
b84523eb-fce3-4040-9cd7-33e3390b4bcb,Inbound,Returns,Reverse Pickup Enquiry,,9144730a-1516-4a19-bf22-ed6864d6a3f7,01/08/2023 13:19,22/08/2023 16:50,22/08/2023 16:53,22-Aug-23,NANPARA,Electronics,1699,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
7151b5ec-e3d5-457b-a5a8-bb50a6235d6c,Inbound,Returns,Reverse Pickup Enquiry,Ok,3f4dab88-ea3e-49f5-88a9-ae05f89faf9b,15/08/2023 10:55,19/08/2023 10:36,22/08/2023 11:22,22-Aug-23,KENDRAPARA,Electronics,498,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
223b090d-42a4-4ea8-a474-651815ca5e27,Inbound,Returns,Reverse Pickup Enquiry,,1b29faf6-d8bf-4eb2-86cd-1690f32d0afc,,22/08/2023 17:08,22/08/2023 17:08,22-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
6eaa5802-8ff2-43d9-837a-e4ee0e359a29,Inbound,Returns,Reverse Pickup Enquiry,,3f1b764d-a9ff-483a-b051-57c0dcb4fff6,,22/08/2023 10:22,22/08/2023 10:23,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3d5d68f0-95c1-4ea3-9c4c-775090117984,Inbound,Returns,Reverse Pickup Enquiry,,c97db980-343c-4bb3-ba39-3242f8cd5820,,22/08/2023 15:35,22/08/2023 17:53,22-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
1126e641-de49-4721-9b8a-09d3263a35c7,Outcall,Order Related,Customer Requested Modifications,Good help Shopzilla Shopzilla ,559e2b84-ff67-4f2e-a34f-958d5d6348cc,,22/08/2023 21:03,22/08/2023 21:09,22-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
d3708fc9-7a0e-45b9-bff7-71803b392f71,Outcall,Returns,Reverse Pickup Enquiry,Very bad service,a6db08ba-db7b-4ad8-b2d7-5bea02faad3d,,22/08/2023 11:35,22/08/2023 11:50,22-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
c24a8efa-4e10-47d9-a505-be994f19523f,Inbound,Refund Related,Refund Related Issues,Good talking ,0e57df16-7894-4847-a0ba-c0b2818485b7,,22/08/2023 12:42,22/08/2023 12:44,22-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
4024c5be-268a-4993-b38f-38828c1b6830,Inbound,Returns,Return request,,796a59d4-497b-40c5-a1e2-fa026b661b3c,,22/08/2023 13:28,22/08/2023 19:31,22-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
554b7260-d2f2-4537-8ddc-076e93a069d5,Inbound,Feedback,UnProfessional Behaviour,Helpfull coustomer service and  sweetly talk with me every time i talk to them,ee4eafa8-dc1d-4490-bf3b-682a9fa4e21e,,22/08/2023 16:40,22/08/2023 16:43,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
2e74952c-c636-46a8-bba3-1ec97525e3bc,Inbound,Returns,Missing,,ac79f500-067e-49ca-9077-1a16fa5400be,,22/08/2023 21:49,22/08/2023 21:51,22-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
9b279118-dbc2-4f5f-a616-054a240a5f37,Inbound,Returns,Reverse Pickup Enquiry,Happy with service,31d52d10-3957-462d-930e-534c874b6eee,26/07/2023 10:46,21/08/2023 16:38,22/08/2023 12:30,22-Aug-23,GUWAHATI,LifeStyle,1199,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,3
00b962ae-9df0-46e7-9379-cf6921ff7e09,Inbound,Product Queries,Product Specific Information,,d9575e53-3369-4a84-8e3b-df1dd6c367f2,,20/08/2023 03:10,22/08/2023 01:30,22-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
e7c252ed-12d2-4860-8e55-bd760b16a057,Inbound,Order Related,Order status enquiry,,0bbed02b-b240-4372-bc06-2281fc456878,,21/08/2023 14:48,22/08/2023 18:56,22-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
0eaaf3f3-27f4-441d-95d8-ddd83cdfdca4,Inbound,Shopzilla Related,Account updation,,fbc568cc-8f88-4e71-b559-a613646bd206,,22/08/2023 19:51,22/08/2023 19:55,22-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
e1b4346f-2a71-49ed-b7ff-b99e5ba85ce4,Inbound,Returns,Reverse Pickup Enquiry,,51ef6161-b6fe-4e39-8013-0b84703f32be,,22/08/2023 22:36,22/08/2023 22:41,22-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
e00f6e89-9804-454c-a5b0-bd5c69fe099f,Outcall,Returns,Return request,,e12c97f3-edeb-41f2-bd78-832453931263,,22/08/2023 22:58,22/08/2023 22:59,22-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
027e366b-0e19-453e-85b3-91d4344830f9,Outcall,Order Related,Invoice request,,e12e3fdf-bed1-4ca4-a191-c5de1c9c8746,,22/08/2023 09:56,22/08/2023 10:09,22-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
7bed1d64-5810-400d-b7ea-b05c5554b843,Email,Feedback,UnProfessional Behaviour,Nice ,f20df314-5db9-4a62-8c68-d31b422f9b09,,22/08/2023 12:37,22/08/2023 12:43,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
701152cf-e890-4189-b790-ce8b040ffc42,Inbound,Returns,Reverse Pickup Enquiry,,56625f6f-5a83-43f0-a777-01c8dfe53ac3,,22/08/2023 14:06,22/08/2023 14:09,22-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
d34b6ded-ba6d-4d5d-adcd-05a5780c30f9,Outcall,Returns,Reverse Pickup Enquiry,Outstanding ,a379c024-669a-4408-997a-0212651819e2,,22/08/2023 19:08,22/08/2023 19:36,22-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
1d53ebc4-49fb-49db-aa55-268ae66ca8cc,Outcall,Returns,Service Centres Related,,4babee15-ae17-4435-b337-b226043b206f,07/03/2023 10:51,22/08/2023 16:40,22/08/2023 17:37,22-Aug-23,NABINAGAR,Home Appliences,901,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
f125aa7c-64ce-4580-9c23-3c17f4df91da,Outcall,Returns,Reverse Pickup Enquiry,Great ??????,57e1af27-6ce3-4872-a0a8-5862da8e4964,,22/08/2023 19:21,22/08/2023 19:23,22-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
7dc0d414-0c23-4721-a9a2-35f0a3407bcc,Inbound,Payments related,Payment related Queries,,e4d45ec3-a2d6-4121-a502-1d10eea64552,,22/08/2023 09:46,22/08/2023 09:48,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
365f5bdc-0837-48e1-83ab-3f15b352e9cf,Outcall,Refund Related,Refund Enquiry,,b868ed5f-9df0-4bfe-a0d4-727aa8c78515,07/08/2023 17:01,22/08/2023 14:11,22/08/2023 17:02,22-Aug-23,MUMBAI,Mobile,13974,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
77e4e13a-b8a0-4280-ac32-3a05092dfab3,Inbound,Refund Related,Refund Enquiry,,3a04c91a-bf66-4535-952e-a0a0075da888,,22/08/2023 22:28,22/08/2023 22:59,22-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
a2ad3ad3-a912-4e03-bb60-5554645475ab,Inbound,Returns,Reverse Pickup Enquiry,nothing to tell,66b80c50-27fd-4e7b-83dc-666299f6be8a,,22/08/2023 18:37,22/08/2023 18:37,22-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7660a10c-125f-4bd4-904c-226f70fcff78,Inbound,Feedback,UnProfessional Behaviour,,d95f1e72-d578-438f-bb38-870f2971f849,,21/08/2023 14:09,22/08/2023 10:51,22-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
838eac36-932c-4836-9034-ed11361c055f,Inbound,Refund Related,Refund Related Issues,Very bad,1221078d-1c60-4636-b0fc-063b987397d1,06/08/2023 09:00,21/08/2023 13:17,22/08/2023 11:21,22-Aug-23,SINDRI,Books & General merchandise,272,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,1
1ceeedd0-2488-4fe0-a62d-d56418a151c5,Inbound,Returns,Missing,,c9238f61-1920-4c39-a1a3-9ece532704d2,,22/08/2023 10:04,22/08/2023 11:04,22-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5693df5d-a205-479f-9fde-d1fc6f00db52,Inbound,Returns,Return request,Return and replacement policy with 7 days but customer care say this item not return only replacement this is not fair with customer recommend Shopzilla service not good I am unhappy with Shopzilla journy ,f05be983-252d-4fa2-9ebf-3d99ff814c16,,22/08/2023 21:50,22/08/2023 21:56,22-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
cfe809d2-fcd2-4910-a027-7aec2f2485c6,Inbound,Payments related,Online Payment Issues,,88cd5fce-5b8b-40aa-b0ab-3b7a5593db6b,,22/08/2023 15:23,22/08/2023 22:24,22-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
03a65245-65dc-4ef4-af66-a1d171023ea0,Inbound,Returns,Fraudulent User,,be9c03e3-7b01-4068-be34-57eb7d472da7,,22/08/2023 19:06,22/08/2023 19:08,22-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
c11f93e6-daa0-45fe-8c34-b221cd2a9d47,Inbound,Returns,Return request,,c99ad1fa-5efe-4590-97f7-23dcdcd1844d,06/08/2023 23:46,19/08/2023 12:37,22/08/2023 20:39,22-Aug-23,CHENNAI,LifeStyle,2198,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
5d3094bd-c4f1-48ba-a2cc-fd9da789e905,Inbound,Returns,Service Centres Related,Best information ,d6a0c20e-9ec9-45ed-b176-611beeb3505d,,22/08/2023 18:15,22/08/2023 18:16,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d980c48e-6d0e-45c7-b045-dce920869fb2,Outcall,Returns,Fraudulent User,,585d179e-6162-4961-8f17-914497cedd3e,,22/08/2023 13:50,22/08/2023 13:53,22-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f13b7e1f-2b8e-4b5c-a771-3c71d2d4b2d7,Outcall,Order Related,Seller Cancelled Order,,31d471dd-6694-4cc1-ac5b-8ee72c087f6e,,22/08/2023 20:17,22/08/2023 20:41,22-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
48775e8f-fd25-4a0b-826e-5ef629fcfd1d,Email,Returns,Return request,,609dd194-c315-42c9-a92d-2b7d52f38c3a,,22/08/2023 21:30,22/08/2023 21:33,22-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
145261ff-d8ce-4999-b8a5-d9b565d9776f,Email,Order Related,Delayed,,2bc4d9d5-8d72-4867-a55b-fa4a7e51a509,14/08/2023 22:55,22/08/2023 09:00,22/08/2023 09:02,22-Aug-23,IMPHAL,Mobile,32999,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
e3718762-4441-4a1a-995d-2a20a21b9198,Inbound,Returns,Fraudulent User,Good service by Shopzilla,402c1f76-9101-4cad-890c-e113aa4ba835,,21/08/2023 21:10,22/08/2023 20:19,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b9412323-3bf0-47d8-ad21-d345d08e2866,Inbound,Product Queries,Product Specific Information,,463665d8-fd28-4663-ba88-0810564d3a0e,,21/08/2023 21:53,22/08/2023 00:41,22-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,4
889e18c5-a08a-45e8-bd22-fa521465edc1,Outcall,Returns,Reverse Pickup Enquiry,,c59de3ae-fc04-4887-869b-849e359f3ea4,,22/08/2023 12:35,22/08/2023 12:43,22-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
af400eaa-6c6c-408f-9a8f-13aaa584eef7,Email,Order Related,Installation/demo,,2296fb95-d82b-4018-be48-76075eafef6f,,22/08/2023 14:45,22/08/2023 14:48,22-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,3
2a762a23-c9c6-4fd9-8e0f-98e79dec2302,Inbound,Returns,Return request,,58adb09d-5393-4a0e-8275-816183ea25bf,,22/08/2023 20:21,22/08/2023 20:28,22-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
2b622dd7-4d7f-42a9-bcef-0da8189796a2,Inbound,Payments related,Wallet related,,114d58c2-62e9-49aa-8785-be5b311a3c47,,22/08/2023 20:05,22/08/2023 20:09,22-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
dfa13519-38b5-457e-826f-3277080affc4,Inbound,Returns,Reverse Pickup Enquiry,,b9347ee6-9297-4782-8902-f3fdbed10171,22/07/2023 22:11,19/08/2023 15:32,22/08/2023 09:27,22-Aug-23,JODHPUR,Electronics,2349,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,1
64cc9b98-9603-4164-9776-94c001e07fed,Outcall,Order Related,Installation/demo,,a0e4f858-3872-4978-af88-b433089b94bb,,22/08/2023 13:07,22/08/2023 13:15,22-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,2
c55b4d6b-d3aa-4dd9-8e5b-8c60a37ab804,Inbound,Returns,Wrong,Thank you  .Very nice customer care service ,b2f01dff-9ee5-4b63-a37d-29cdbd481fbf,,22/08/2023 17:51,22/08/2023 23:20,22-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
8ff88196-dd18-4852-bc38-588f1908abb2,Inbound,Returns,Reverse Pickup Enquiry,Good,93034955-5b41-44ed-8d6d-3684e89dd19d,04/07/2023 12:01,22/08/2023 21:30,22/08/2023 21:39,22-Aug-23,HYDERABAD,LifeStyle,369,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b49c4e50-6eb3-4e78-b5eb-67d7fccd82b4,Inbound,Returns,Reverse Pickup Enquiry,,738a7cb2-e4b1-4605-a298-5e0eb84074ef,,22/08/2023 13:21,22/08/2023 13:22,22-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
929c8d52-36f2-4c6c-a39b-0422c18b1512,Outcall,Product Queries,Product Specific Information,,4b476b83-15a4-45df-9f46-09147e0826c6,,22/08/2023 23:53,22/08/2023 23:56,22-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
d34cfb99-7f67-46bc-a7d8-87453eb875f3,Inbound,Returns,Reverse Pickup Enquiry,,6aed30ca-8230-4b8a-92d1-3d81643533e7,,21/08/2023 13:21,22/08/2023 09:24,22-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
50170cde-e41c-455a-8514-003aad835c52,Outcall,Returns,Reverse Pickup Enquiry,Nice ,ed908c37-2e05-480b-91e6-fef5dd612576,,22/08/2023 07:05,22/08/2023 07:10,22-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
b4a04268-97b8-4674-a906-ba0a4641220f,Inbound,Payments related,Online Payment Issues,,4e1be3f2-2cb7-480a-a27f-4d5280cabd2f,,22/08/2023 10:40,22/08/2023 10:44,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b0f58fc8-b93b-4154-ac8e-017cfa59a154,Inbound,Returns,Fraudulent User,,4e7e9c9c-b594-4a3b-94ba-4cbb640628d9,,22/08/2023 17:36,22/08/2023 17:37,22-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
0364918f-b687-4270-a08d-e19edd3650a3,Inbound,Returns,Reverse Pickup Enquiry,,01950834-4a10-4988-9576-187381b67949,,22/08/2023 18:48,22/08/2023 18:48,22-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
18f2b5a0-1e34-48aa-801f-1829b9a39256,Email,Order Related,Delayed,,e68def6d-2917-4f21-9fa1-abbda1ff6164,,22/08/2023 19:25,22/08/2023 19:26,22-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
ebffec14-46e3-4fa5-b7ac-8a6fd7e3cd7d,Inbound,Returns,Reverse Pickup Enquiry,,bfa00e4d-9944-46bb-a2e6-c0ccb36059b3,,22/08/2023 15:52,22/08/2023 16:47,22-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8921ce58-44b9-441e-b2d1-02e6f9f688aa,Inbound,Shopzilla Related,Signup Issues,,c16caab3-d9e4-4926-8d58-bd369997d158,,22/08/2023 12:52,22/08/2023 12:59,22-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
692e3f20-8035-407c-aa21-d7dd615dea57,Inbound,Returns,Wrong,,8e7aa8c6-31a9-4adf-90d9-9f80d874269c,,22/08/2023 20:12,22/08/2023 20:13,22-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
75676b01-5c06-4e44-b8ff-f817962f74dc,Outcall,Cancellation,Return cancellation,Thank you so much   .For calling with you ,d898e9a4-7228-468a-a45c-8efdf3c5af22,,22/08/2023 10:24,22/08/2023 10:37,22-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
2a5ca9ed-bb39-48d3-82d2-817821d03b2f,Inbound,Returns,Reverse Pickup Enquiry,,7740afb6-f27f-48ca-a96b-63b5843dab15,,22/08/2023 14:36,22/08/2023 22:53,22-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
554cf0f1-732e-4657-96ab-e51bbec72589,Outcall,Product Queries,Product Specific Information,,25ebaf1f-aae4-44a2-a943-88040f5fef07,,22/08/2023 13:33,22/08/2023 13:47,22-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
2fdf7595-8909-4440-8bd5-c384781fc10b,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla wrost online shopping app.,e4a0eb6e-1498-47aa-9885-0665eae13ee3,04/08/2023 19:54,20/08/2023 15:36,22/08/2023 09:21,22-Aug-23,THANE,LifeStyle,1775,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
b86b5310-9c58-478c-badc-13614a0fa775,Outcall,Returns,Reverse Pickup Enquiry,Good service ,ffbc568d-487f-4201-b47d-b2a9a7aaca3a,,22/08/2023 09:54,22/08/2023 09:57,22-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
fe7aa837-2d3b-4dc7-a175-03d42d6347fa,Inbound,Returns,Reverse Pickup Enquiry,,7d6e6412-1829-407b-901e-2ce3719c6569,,22/08/2023 16:25,22/08/2023 16:29,22-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,3
e1af8502-8f5b-437c-8f36-9abd293ae732,Email,Product Queries,Product Specific Information,She is a very good personality ??,0c5c99a9-11d5-46f3-84a6-7b08c5f7dc89,,22/08/2023 20:32,22/08/2023 20:39,22-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
9f4fc6b6-7dfc-4ff1-bf06-8b3b3fb143b3,Outcall,Returns,Return request,,99061228-6ead-4e8f-a006-3dce4a73180d,,22/08/2023 18:31,22/08/2023 20:51,22-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
063b53d3-ef8e-4bfc-bf27-5d94a285c3ab,Outcall,Order Related,Order status enquiry,Good ,ecb76acf-3106-4a3f-aea4-0c6c05300ec0,,22/08/2023 19:58,22/08/2023 20:01,22-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d3fbb0c4-5a9f-4651-91f2-37661e592d53,Inbound,Returns,Reverse Pickup Enquiry,,63fe0be8-cd8b-4811-aa1d-0c10d1724cd0,,20/08/2023 18:56,22/08/2023 17:05,22-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
80bb908b-6608-4e7e-8a31-e21aa8547ddf,Inbound,Payments related,Payment related Queries,,990d5cc2-f583-4d90-8dfe-1ef130c9a730,,22/08/2023 11:58,22/08/2023 12:00,22-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
ec3f77fd-28e1-48b9-9887-b45957a4d832,Outcall,Feedback,UnProfessional Behaviour,Please solve my problem ,95e97ed9-0ee0-4f78-9be7-97b357cf6114,,22/08/2023 13:35,22/08/2023 13:39,22-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
12dd137c-0e96-4088-b812-ffddf3840665,Inbound,Order Related,Order status enquiry,Good ,db1917fb-f4ae-40d7-9110-c060888e9971,,22/08/2023 14:49,22/08/2023 14:50,22-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,3
da49eba2-4fb1-4aac-9a69-75df6f5b849a,Inbound,Returns,Reverse Pickup Enquiry,,a026e237-9984-41c3-93f5-9e2a10a7f98e,,22/08/2023 17:16,22/08/2023 17:20,22-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
4ceb68a8-32d5-466e-88cc-71413bcb78d5,Email,Order Related,Delayed,Donot authorize sellers who turned out to be so much careless and not worried of customers need,f3c8559d-e0c1-475f-adf3-b6070dd5adea,30/07/2023 00:03,22/08/2023 15:53,22/08/2023 15:56,22-Aug-23,DAHANU,Home Appliences,20999,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
00538f00-ace1-4343-bcbc-e9317414b6b6,Outcall,Refund Related,Refund Enquiry,Give proper ans to our   don't be on hold don't be irritated our  ,967ae581-8349-4fc0-89f3-6920c5ca527c,,22/08/2023 15:00,22/08/2023 15:07,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
0415cadf-8b3a-4457-988f-7e5f08c91403,Inbound,Offers & Cashback,Affiliate Offers,,62cca5b7-877a-462c-a738-09936bac8c4d,,22/08/2023 08:02,22/08/2023 08:05,22-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
6f3c6f63-e9cf-4810-974e-d5f6a6e9b27f,Inbound,Order Related,Installation/demo,,a8e824a6-bd81-4a99-b0ef-cdbf5475cb80,,22/08/2023 19:58,22/08/2023 20:33,22-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
6b717ebd-f5fb-423c-a1f5-74eadc230828,Email,Offers & Cashback,Affiliate Offers,,96b5b2ae-9c8f-40ec-9e23-daf4705498dd,04/08/2023 22:16,21/08/2023 18:10,22/08/2023 09:43,22-Aug-23,BHIWANDI,Mobile,32999,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
1050a3e6-93a0-4ff2-b7e4-528586735bb7,Inbound,Returns,Reverse Pickup Enquiry,Nothing Solve My quiery. That produc which is delivered to me is very old around  one year. No any support by Shopzilla. I have told for new product but on Shopzilla side not Give a respond  for new product. Very bad experience. Not good service provide by Shopzilla. ,a0d2851b-9a42-4c37-af50-51065390d0ca,,22/08/2023 09:34,22/08/2023 14:06,22-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,2
8f4bed4e-152c-4102-814a-2f6fda35b27e,Inbound,Product Queries,Product Specific Information,,e7dcbd05-c9e2-48ec-84e4-96ba37ef84e2,,22/08/2023 12:13,22/08/2023 12:17,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ef9f513d-408f-4915-8955-e9c7a38f55bc,Inbound,Returns,Wrong,,11eb9ef9-97e1-49d0-8515-c0688a60b7b5,,22/08/2023 15:51,22/08/2023 15:55,22-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fbbdee5a-6886-4402-8d34-fbfe98f9be19,Outcall,Returns,Fraudulent User,Very good ,775837f5-9395-4e2c-8c84-ab35d7ee7a70,,22/08/2023 09:53,22/08/2023 09:54,22-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
701d68a4-903f-4dff-8bc6-107cbe5ad294,Outcall,Order Related,Invoice request,,3d067fb5-a974-4ab7-97da-2a5d786d075a,,22/08/2023 13:42,22/08/2023 13:47,22-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,3
250b9ce9-3cff-40bb-9f2f-7b5794f7d3c1,Outcall,Returns,Reverse Pickup Enquiry,,67acb343-512d-4564-bdea-0596a158ec57,,22/08/2023 15:27,22/08/2023 15:30,22-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
73d9063b-47ec-4874-9636-6c61c6c3467f,Inbound,Returns,Return request,,275dfd42-9522-4771-87a8-45ba85b53251,,22/08/2023 22:09,22/08/2023 22:12,22-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
5483c9ef-2d25-4750-88b6-1257fc688ba9,Email,Feedback,UnProfessional Behaviour,,fb9bf0b9-5d5d-498d-8e73-a20d202b2958,15/08/2023 20:47,22/08/2023 09:22,22/08/2023 09:24,22-Aug-23,RATNAGIRI,Electronics,1099,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,3
12a9e4bb-2501-4002-9ea4-b17a623f8309,Inbound,Returns,Reverse Pickup Enquiry,,33922372-172f-42d9-bf20-3e21c5fed9ab,,22/08/2023 10:04,22/08/2023 10:47,22-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
f2a23395-7fa0-47f3-ae02-a5eef1697f1f,Inbound,Returns,Reverse Pickup Enquiry,,7ed5c5e6-cce9-47a4-9b80-69e07b248f18,,22/08/2023 10:13,22/08/2023 10:19,22-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
26129b28-66e8-4d03-8067-d8df004d3a02,Inbound,Returns,Return request,Customer service is amazing but due to some seller I'm upset as they do not delivered proper item,93214c72-7edc-49c0-9461-5ce53464bf68,,22/08/2023 12:15,22/08/2023 12:17,22-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
0337ec31-b75d-482e-a322-f1093fc0d061,Outcall,Order Related,Order status enquiry,,ce39525f-5b1c-442b-9684-f89eacb68bf3,04/08/2023 20:05,22/08/2023 07:23,22/08/2023 07:25,22-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,1199,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
a27b6f2d-3279-4bca-8285-4cb013828f0a,Inbound,Offers & Cashback,Affiliate Offers,Ok,84e2c9dc-3f79-4539-a2b5-14c7af84c1f5,,22/08/2023 07:41,22/08/2023 15:33,22-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
5c356ebe-aaa8-4e25-82f1-d68cad63af8e,Inbound,Returns,Reverse Pickup Enquiry,,87738716-352d-4eaf-b3a3-cf84afea7de9,,22/08/2023 13:01,22/08/2023 13:27,22-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
552e9416-7422-406a-b0f3-9b53d2a432f0,Inbound,Returns,Reverse Pickup Enquiry,,982a1066-c3a3-4644-87e4-1ab4af5d350f,,22/08/2023 18:51,22/08/2023 18:53,22-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,4
9e34d109-a5b8-4ea0-a7f3-684256bd42de,Inbound,Returns,Reverse Pickup Enquiry,,7005f675-871a-4138-9ae1-1fceaef9482e,,22/08/2023 19:10,22/08/2023 19:15,22-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
318d7530-49db-4fa5-9b87-f90c476dc73f,Inbound,Order Related,Delayed,Please refund my payment ,024c9750-bfcf-4cf1-a598-bc6fa1ea0d6c,16/07/2023 16:20,22/08/2023 09:59,22/08/2023 10:00,22-Aug-23,RUDRAPUR,Books & General merchandise,299,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
09aa447e-61e5-4571-9f1d-f9742c7e826b,Inbound,Returns,Fraudulent User,,bb30237a-d83d-4012-8f1f-a51bb7c864fa,,22/08/2023 00:00,22/08/2023 00:01,22-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
5373b899-c088-421a-98b6-5abebbdde774,Inbound,Product Queries,Product Specific Information,Not good ,f45c6a32-8faf-4ec0-9b59-9eb797f4811b,,22/08/2023 11:08,22/08/2023 11:09,22-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
34e996d8-afec-408f-b700-270acb0cd09a,Inbound,Returns,Reverse Pickup Enquiry,,dcc647e2-b570-4149-b27f-59edfbe5a89f,,22/08/2023 14:52,22/08/2023 15:00,22-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f14d1632-5208-4fab-aa9a-c252159df15f,Outcall,Returns,Reverse Pickup Enquiry,Good and polite ,8952dda3-9a68-45cd-9d05-5d21a11343a4,,22/08/2023 16:54,22/08/2023 16:57,22-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
6e7bb28c-f2f9-4260-854c-05c573148de7,Inbound,Returns,Reverse Pickup Enquiry,,346a16fe-6202-4afc-8aa2-1ff9860b90bc,,22/08/2023 20:24,22/08/2023 20:55,22-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
045fe6dd-fc18-4d24-85ee-f4d55bc9af8e,Inbound,Order Related,Priority delivery,Good,e1ba8919-9603-4733-a999-299e3045e738,,22/08/2023 21:32,22/08/2023 21:34,22-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
000d91d3-001d-4177-acdb-8ac506333ada,Inbound,Returns,Missing,Thank u,2226434a-6cec-46e8-b191-133a3ce79a4c,,22/08/2023 08:09,22/08/2023 08:19,22-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
76e4ad25-66f7-47b7-b818-a17c071e874d,Outcall,Returns,Reverse Pickup Enquiry,,00475c21-18a5-4bcf-8e9b-7cdb322ebfd4,,22/08/2023 16:17,22/08/2023 18:13,22-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
c706a54f-45ed-4098-85b0-e8336fac4921,Inbound,Returns,Reverse Pickup Enquiry,,2c4e1dec-8664-49e8-b0b4-bacd752eb47f,05/08/2023 08:40,22/08/2023 12:37,22/08/2023 12:43,22-Aug-23,BASTI,Books & General merchandise,990,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
c43ae566-e8d7-49dd-bb87-12a45308effc,Outcall,Returns,Reverse Pickup Enquiry,,b1775098-6af8-4ce4-b1fc-7dfd903ff988,,22/08/2023 00:37,22/08/2023 00:38,22-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d30caaf9-b187-4652-85e4-d1078e38d887,Inbound,Returns,Wrong,,710b7cd0-0f75-45e3-85d4-904058407518,,22/08/2023 19:31,22/08/2023 19:38,22-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
0e73c0b6-541f-4be6-898e-1785bfbe861d,Inbound,Returns,Reverse Pickup Enquiry,,f28f250a-7a58-488d-b77c-666c1a3e3f67,,22/08/2023 12:52,22/08/2023 12:55,22-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,3
5c22ac98-7c91-4d53-a287-dc7204e9993e,Outcall,Payments related,Online Payment Issues,Good sir ,4a19278e-534b-4449-a821-292220eb9f15,,22/08/2023 21:13,22/08/2023 21:26,22-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
f87cc6ce-41c7-424a-9884-47060350236d,Inbound,Returns,Reverse Pickup Enquiry,,82805555-1d81-499b-bf7a-29c8fe5b5989,,22/08/2023 10:52,22/08/2023 11:03,22-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
99258514-5c9c-457a-af55-dc41d7539950,Inbound,Returns,Reverse Pickup Enquiry,,ea965200-712c-41cd-9baf-2c588c2d3590,,22/08/2023 14:46,22/08/2023 14:48,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
337bd99e-a0ae-4cf5-8412-619d3fc31af4,Inbound,Feedback,UnProfessional Behaviour,Umm the customer care service is good ,05625e55-0495-4d25-9b53-ddebcac3a975,,22/08/2023 21:53,22/08/2023 21:55,22-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
871e3cc3-e902-45f7-bcca-db166c5a28aa,Inbound,Returns,Reverse Pickup Enquiry,,5e6fff5c-4fa1-45b1-b1e7-1ba538bc7f84,,22/08/2023 17:28,22/08/2023 20:17,22-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,2
a824b19a-14cb-469f-9c31-267209b240f0,Email,Order Related,Delayed,,e77ffd86-20a0-42c7-8fce-82a862f4fc42,,22/08/2023 07:42,22/08/2023 07:46,22-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
387616c5-fef3-435c-ab02-2cace7efc045,Email,Cancellation,Not Needed,,1928e255-2739-4c93-87ac-19f0605a39ca,,22/08/2023 07:57,22/08/2023 12:00,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
b16588b2-e55a-4a44-94e4-cd21c909bcab,Inbound,Returns,Fraudulent User,,8791fc6f-6915-4f13-a29c-9855a3595857,,21/08/2023 13:39,22/08/2023 02:03,22-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
daeefcc1-a0dd-4465-b1e3-c7303baaacb8,Inbound,Returns,Fraudulent User,Good ,45cfcb74-2b15-4bc9-a7dc-23d22b2901f1,,21/08/2023 22:22,22/08/2023 00:39,22-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
8a717b19-3634-483b-b771-bc2eb2e9ecf5,Inbound,Refund Related,Refund Enquiry,SuperBuy is best,ef994a20-8245-4c09-a30e-86bbbcc2bfcc,,22/08/2023 11:33,22/08/2023 11:46,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
f15911d1-d26a-4d22-820a-72bfff779e15,Inbound,Returns,Reverse Pickup Enquiry,,f3e45959-6d90-469c-9a7a-95a100211a04,,22/08/2023 15:52,22/08/2023 15:55,22-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
1216fdb0-1f2e-4bbf-919a-0ec0c840512e,Inbound,Order Related,Installation/demo,,db007e82-383e-43d5-9ad4-d5a23bfa9972,,22/08/2023 20:40,22/08/2023 20:47,22-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
8547e2ad-da8c-45ae-8ca6-a3656246f1b6,Email,Feedback,UnProfessional Behaviour,,a627e1d0-84e7-4514-92b6-dba34ce794a1,31/07/2023 20:35,22/08/2023 20:52,22/08/2023 20:57,22-Aug-23,PANVEL,Home Appliences,1799,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
88bc8ee3-19fe-4fe2-b672-a2895df5d175,Outcall,Product Queries,Product Specific Information,Improve refund policy,37cb3d02-1c60-4cc2-80d5-2d6c2a133185,,22/08/2023 10:06,22/08/2023 12:28,22-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
efbb2044-f818-40fb-a2ec-e3b418cb8afd,Outcall,Returns,Return request,Very good ,17edc982-bdb5-409e-96bb-2026c5c1d336,,22/08/2023 11:18,22/08/2023 11:26,22-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4a9c3593-296c-4d85-be7e-20d934c23d4e,Outcall,Payments related,Wallet related,Good,2b1aa537-926e-44e3-959b-237fe2f44def,,22/08/2023 16:04,22/08/2023 16:05,22-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
424160e0-ce4b-483a-b64c-bb29b6f5c21c,Inbound,Returns,Reverse Pickup Enquiry,Return & refund ,2778a375-e1d7-40a3-a8a2-cf2ef96f0566,,22/08/2023 17:20,22/08/2023 17:24,22-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
25943057-9c5b-4d02-8725-f269521f9b78,Inbound,Refund Related,Refund Enquiry,Excellent communication ,58bf157d-6a55-4372-b4cf-4a98bf97e37d,,22/08/2023 14:40,22/08/2023 14:42,22-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
19977082-2fec-44cd-b114-3d7d66a8ebe4,Inbound,Order Related,Seller Cancelled Order,Customer Support Executive help in good manners and try to resolve my issue very easily,d441b49b-1c40-4491-9ef6-c6b323d1a5af,,22/08/2023 14:46,22/08/2023 14:47,22-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
359890a9-0e36-43b9-bc22-68420561a0dc,Outcall,Returns,Reverse Pickup Enquiry,  mast h,63b87022-d012-470f-a9e1-0230ad8afcff,,22/08/2023 20:10,22/08/2023 20:14,22-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
05203fa7-7a54-4950-a460-e98f45d3694f,Inbound,Order Related,Order status enquiry,Very good ,c3962d20-d94b-4690-9b0a-c73854c98360,14/08/2023 15:49,22/08/2023 09:03,22/08/2023 09:08,22-Aug-23,SAMASTIPUR,LifeStyle,349,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
12e49bd5-f8e8-430a-b2d6-95395aa2abc9,Inbound,Returns,Reverse Pickup Enquiry,Remove bad sellers from Shopzilla platform ,a924b14f-7a4c-4fc1-b06e-f435ebd6d4b2,,22/08/2023 19:22,22/08/2023 19:26,22-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
dbb6dedd-15fd-43f3-b5c1-594cb2c6e7ca,Inbound,Order Related,Priority delivery,,1812517d-1afe-467a-86cb-53a2f878adf9,,22/08/2023 21:23,22/08/2023 21:41,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f9b0cb4e-e651-402a-9336-8c24fc3f3709,Outcall,Returns,Reverse Pickup Enquiry,,f80e6c13-5714-438c-89b4-f4187db0ddfd,,22/08/2023 18:27,22/08/2023 18:52,22-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
9c4bd972-67ef-46d7-8152-61c9b2b29199,Inbound,Product Queries,Product Specific Information,,75812350-d794-484a-bbee-cc5b90f4dde6,,22/08/2023 10:15,22/08/2023 11:08,22-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
0db6c2e2-58ca-4726-82fc-a580d589e5d8,Inbound,Product Queries,Product Specific Information,,b83b20fb-8879-49fd-99da-f341a051c395,,22/08/2023 13:38,22/08/2023 13:42,22-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
1b606c0e-dee1-452c-9366-dd0e86a99532,Inbound,Order Related,Order status enquiry,Many more information provided by customer support from customer as on order status increase. ,af867faf-d9fb-4776-b1a6-d1250e89557b,,22/08/2023 14:39,22/08/2023 18:48,22-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
ba0c6d94-c6ee-4a6e-8610-2c2f1e695091,Inbound,Order Related,Delayed,,cfc46c47-e566-4b01-92f5-c998eea5806a,,22/08/2023 09:14,22/08/2023 09:15,22-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7d9af8cb-05f9-4dd8-a53b-c9951c8f1c92,Inbound,Returns,Reverse Pickup Enquiry,,d8504451-b3cc-41c3-977c-85e2bfc67c97,,22/08/2023 14:43,22/08/2023 14:57,22-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3288c677-6f66-400a-ba02-28306e6bc930,Inbound,Order Related,Order status enquiry,,da811dcf-5d22-4e18-8367-ff60ca5535bf,,22/08/2023 22:22,22/08/2023 22:27,22-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
c134f0c3-45b0-451c-a29a-bc3c69d92026,Outcall,Order Related,Order status enquiry,,bb453fa8-43c2-4776-bf75-91d562f42de7,,21/08/2023 15:05,22/08/2023 22:34,22-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d2176f8b-a6e0-4de8-a58d-b5426b64f34a,Inbound,Order Related,Installation/demo,Ok,bfc79050-769b-4bdc-9291-f86f431cf1dd,,21/08/2023 18:33,22/08/2023 13:55,22-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
09e098e2-f7e5-42cb-aad8-085663a0ea36,Outcall,Payments related,Payment related Queries,,39479ec8-173e-4ccc-8d9c-6ef2f313e8ad,,22/08/2023 12:50,22/08/2023 13:12,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
22bc24ea-26be-4eaf-be2a-7140f1da74e0,Inbound,Product Queries,Product Specific Information,I'm satisfied communication with customer executive ,6a78143c-21fb-4cc6-a50f-e62a78b3a9c1,,22/08/2023 13:14,22/08/2023 13:16,22-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
22e466b1-f616-4f2b-ab76-5a3bddb502ab,Inbound,Order Related,General Enquiry,,49c2b303-0da8-4fd1-9930-b28b51903431,,22/08/2023 13:42,22/08/2023 13:45,22-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,5
853942a1-58bd-4b0c-ab2a-f777a25f142f,Outcall,Order Related,Customer Requested Modifications,,7e4adcbf-717d-44c6-8fe2-ccdf82324ac3,,22/08/2023 19:33,22/08/2023 19:34,22-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7fd13d65-6b94-4a65-8590-137ce32915dd,Inbound,Refund Related,Refund Enquiry,,8b6930d8-515f-43fe-96e5-5d5a22c35af3,,22/08/2023 13:43,22/08/2023 14:02,22-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
994aa466-54f8-4ca3-ae21-46ba3918e02f,Inbound,Order Related,Order status enquiry,,dbdf760c-36a5-4b6b-82c0-ee49480ed80b,,22/08/2023 21:45,22/08/2023 22:07,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
73ed459b-edc9-49c2-9b06-d6d827861a4b,Outcall,Order Related,Order status enquiry,,025b5d8e-4b0e-4c22-a6e9-6819e475edf9,,22/08/2023 18:43,22/08/2023 18:43,22-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
5a07c1bd-6e1e-4266-86bd-973279a0ad15,Inbound,Order Related,Order status enquiry,,7ecfb396-effc-419e-8ea2-328ac9e99f3e,,22/08/2023 20:00,22/08/2023 21:19,22-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,3
1ca22dec-0ac0-4341-93c9-e93494140c18,Outcall,Returns,Reverse Pickup Enquiry,Received remote control of TV but stopped display one digit Supplier 7 days replacement was over so no support by Shopzilla though product is in warranty.Unhappy policy of Shopzilla and seller both.Will not recommend to another customer for this product in future,26a1d46a-962e-4a47-86e4-824545e97956,,22/08/2023 20:48,22/08/2023 20:50,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
402ef0b4-8d41-4b75-bcdb-939759735d19,Inbound,Product Queries,Product Specific Information,,93ea6361-e091-4ce1-aa16-26b67805cb23,,22/08/2023 22:25,22/08/2023 22:27,22-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
6f1fe9b9-7255-4860-89dd-3af711e6ff5a,Inbound,Returns,Reverse Pickup Enquiry,,125db5f9-b3d8-4cd7-840b-9d345a2e1f6f,,22/08/2023 10:01,22/08/2023 10:04,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
73a4dd17-fb7d-492e-b7e8-6a2eeae04c9c,Inbound,Returns,Reverse Pickup Enquiry,,1fc6ea90-dff0-4657-a964-3a8653fbcf99,,22/08/2023 12:07,22/08/2023 12:28,22-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
7286bde3-3152-4561-a797-610d196402b8,Inbound,Shopzilla Related,Shopzila Premium Related,Shopzilla is getting worse day by day. This Message for Shopzilla not for the advisor ,9b51cd6f-3eb7-4826-b6b8-6f050796b864,,22/08/2023 16:26,22/08/2023 18:30,22-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
babaf495-5e29-47e2-8f31-fb02b3586284,Inbound,Returns,Reverse Pickup Enquiry,,2205018f-f007-4121-bc5e-7018d03bcf13,,22/08/2023 21:29,22/08/2023 21:31,22-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,3
5e8756bf-86e8-47ca-83b1-14974b20de2f,Outcall,Order Related,Installation/demo,,933f9d26-d377-4bfd-899d-a30a91cecafb,,21/08/2023 21:45,22/08/2023 01:09,22-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
2aa81c16-b92b-460e-9d5a-a0050bda8257,Outcall,Returns,Return request,,ab3df987-2b45-49f6-9e6a-9287b1f0179e,,22/08/2023 21:10,22/08/2023 21:13,22-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
da3bf197-fe8e-4af6-88e7-12ace90c5d5c,Outcall,Payments related,Payment related Queries,,744edcba-2dbc-4bf5-93cb-18425483eb59,,22/08/2023 11:47,22/08/2023 14:17,22-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
843c15d0-c45a-4591-8acf-866374f44436,Email,Refund Related,Refund Enquiry,,3e11873f-3fb8-42e7-bfd1-b8b5c28df225,,22/08/2023 12:35,22/08/2023 20:07,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
753a83ca-23aa-4f21-8760-7cba87400e75,Inbound,Onboarding related,Seller onboarding,,a77c194e-ca8e-4583-9f44-b92599a7c6c0,,22/08/2023 18:45,22/08/2023 18:47,22-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
ec347347-ec6f-4656-8b4d-82f1ff4d3d71,Outcall,Payments related,Online Payment Issues,,87040557-afce-497c-ab8a-275340091aff,,22/08/2023 20:17,22/08/2023 20:24,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
f82342a6-eba4-452f-8f59-bcf53776aa46,Email,Cancellation,Not Needed,,14afb39c-c9b6-4e72-a839-c4ff07b4f1f6,,21/08/2023 12:29,22/08/2023 04:38,22-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
71f93a5f-5325-4143-8a22-9abb81e3aaff,Inbound,Returns,Reverse Pickup Enquiry,,7a88d524-aefc-4fb8-8885-aaa292fc3970,,22/08/2023 20:56,22/08/2023 20:59,22-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
46801615-2a2a-4361-8ca1-bc9433646fab,Outcall,Returns,Reverse Pickup Enquiry,,9140b57a-e30c-40c9-8896-c3fc445aaefb,,22/08/2023 11:34,22/08/2023 11:35,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
70f3889c-2483-402e-ad0d-0b57b3e5be22,Outcall,Payments related,Payment related Queries,,7ab3abbf-e0fa-462d-b457-209abf06d7ba,,21/08/2023 18:30,22/08/2023 16:54,22-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
f93eed95-4934-467c-b751-2a24cb46780e,Inbound,Returns,Reverse Pickup Enquiry,return policy is not adequate....,8664898d-7ddb-4498-af96-153abce6dc7e,,22/08/2023 11:11,22/08/2023 11:44,22-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
814a3498-e6cc-4873-9087-9b1a787ddc80,Inbound,Returns,Reverse Pickup Enquiry,Please   hai wahi deliver ho aisi policy banaiye jo koi bhi wrong ya mismatch product delivered kar rahe hai unhe Shopzilla ke app se out kar dijiye unka koi bhi product Shopzilla platform par na aane dijiyega please aisi policy    .,20bc8cac-e9ca-49a7-9418-8196618214f1,,22/08/2023 00:41,22/08/2023 03:32,22-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
ef444446-ed48-409b-bdf2-5adc595a1a68,Outcall,Returns,Reverse Pickup Enquiry,,e91fc642-d6cb-4ac8-ae86-4979fc0c7b99,02/08/2023 22:56,21/08/2023 20:37,22/08/2023 09:59,22-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,817,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
547673eb-6132-44b9-959e-022d7d223232,Inbound,Order Related,Delayed,Good,11edf356-4565-400e-b201-c13a7ed95f02,,22/08/2023 13:20,22/08/2023 13:20,22-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
8892b118-8798-40af-b7ad-f871d0f1d4be,Inbound,Refund Related,Refund Enquiry,,aa9e88f8-651a-43c8-baf3-a15a610fecbc,,22/08/2023 15:37,22/08/2023 15:37,22-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
5a9e2c7b-e4ef-41b8-9343-754477a20e7d,Inbound,Returns,Reverse Pickup Enquiry,Super hero ,3076486c-2ca6-4ec5-8764-6db8395e674b,,22/08/2023 16:39,22/08/2023 16:57,22-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
66ff11cf-024a-4224-95b4-6579b601ac60,Inbound,Returns,Reverse Pickup Enquiry,,b87c4192-1890-4423-a695-5c0ab6cee543,,22/08/2023 19:23,22/08/2023 19:27,22-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
564eea8a-7679-468e-83c7-d1e9c545ed4d,Inbound,Returns,Wrong,,9a71d49e-a19c-473c-9397-d1fbb617d05e,,21/08/2023 12:43,22/08/2023 09:48,22-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
87e4c59e-7b1d-44a0-b9f6-00c04410bf04,Inbound,Order Related,Installation/demo,,92c882b0-4819-4451-b3f5-b9a64046f25e,,22/08/2023 09:35,22/08/2023 09:36,22-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
e624eacd-da64-4a99-9262-b2dfbc31fd51,Inbound,Order Related,Installation/demo,,af071e7c-7a7a-471a-a2f6-01705f5287ac,,22/08/2023 12:57,22/08/2023 15:04,22-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
8dda0c5e-6d7d-439c-b5ab-4ed11bc06d18,Inbound,Returns,Reverse Pickup Enquiry,,5e9dc7b6-8c57-4591-b00d-a2542d12cd7c,,22/08/2023 14:43,22/08/2023 14:45,22-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
6730510f-bbbc-4184-b8ae-864cd03c9b0c,Outcall,Feedback,UnProfessional Behaviour,,27d86261-412a-4d51-a455-2a450fc9ecce,,22/08/2023 17:24,22/08/2023 17:26,22-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2e0ddfcf-25eb-4459-af41-efc71b9443e1,Email,Returns,Fraudulent User,,10fdbe1e-e66d-4c6d-bfa0-6d653b771ba5,04/08/2023 13:33,22/08/2023 12:02,22/08/2023 12:04,22-Aug-23,UTTARKASHI,Electronics,1099,,Timothy Grant,William Park,John Smith,31-60,Morning,5
e61930b8-6ef7-4f40-87c2-8e6ffc44c9db,Email,Returns,Reverse Pickup Enquiry,Please provide details of courier boy in delivery message so if anything happens we can contact him directly. ,d938b625-39ba-40c1-b56a-7aaf8270c56e,,22/08/2023 20:13,22/08/2023 20:35,22-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
92e111b0-498c-4dbc-a35f-e3d310bc4375,Inbound,Refund Related,Refund Related Issues,My issues is not resolve and ,8ff3374e-187c-4e40-bb5e-396149911719,,22/08/2023 10:17,22/08/2023 10:22,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
ce8f0590-7a60-4980-993e-0fafe88b92e1,Inbound,Returns,Reverse Pickup Enquiry,Very good customer service ,483cf9cf-50ea-4638-acce-8043c8b6298d,,22/08/2023 13:09,22/08/2023 13:32,22-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
b3650304-9d7b-4b8f-b6ec-961375d30544,Inbound,Returns,Reverse Pickup Enquiry,,35294251-9907-4952-ad73-e0ac9225e33e,,22/08/2023 20:43,22/08/2023 20:48,22-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c3cd719a-2be9-442b-8a09-8f7e7d521463,Outcall,Returns,Fraudulent User,,f9a3a34b-582e-4bad-9f50-663d7cf5c80e,,22/08/2023 22:49,22/08/2023 22:54,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
b9b7dc40-fcce-433d-a2a4-741734214f27,Email,Order Related,Delayed,Delivery executives behavior was pathetic,bb4c5fc2-2c09-4a66-8c82-b0051683b148,,22/08/2023 19:09,22/08/2023 19:11,22-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
c351a13c-152f-4daf-be96-b2bb11a8de25,Inbound,Product Queries,Product Specific Information,,78a5955b-1ae2-4f28-804f-f1f302f7105a,,22/08/2023 06:20,22/08/2023 06:33,22-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,3
20ba82a3-9647-4e3d-ae18-a5c517989e6b,Inbound,Shopzilla Related,General Enquiry,Very good resolved my issue Thx ??,8319cf10-b42e-404c-81cc-6726419c242d,,22/08/2023 20:53,22/08/2023 20:58,22-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
15f9299f-da85-45fb-9ce7-d6542cbac147,Inbound,Returns,Missing,,48e4ed4c-8bbd-49fe-9acd-1709cf9dfd87,,22/08/2023 21:56,22/08/2023 22:06,22-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
6427b4b5-8fa4-40f0-ba3a-0cf85fd9edbf,Inbound,Order Related,Installation/demo,Ok,065a54b6-d903-4785-b6da-cfd0a761bc24,,22/08/2023 11:33,22/08/2023 11:36,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,2
ec91cf1b-6640-44b4-8baa-fb3d0663fd96,Inbound,Returns,Service Centres Related,,44ee7751-6d43-4f97-b09b-ffc7fc1292bc,,21/08/2023 19:36,22/08/2023 17:18,22-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
1a94cdd6-8255-40a8-8768-662c3f2fca26,Email,Refund Related,Refund Related Issues,Good ,cda86f4d-dfd4-478e-aa9e-ebba386a2895,,22/08/2023 10:23,22/08/2023 10:24,22-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
ce141a8c-014c-47a3-a8d2-f13309614a53,Inbound,Returns,Missing,,4829c57a-c656-4e22-b20a-31fa89855391,,22/08/2023 22:39,22/08/2023 22:40,22-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
a72e925a-5b22-4aff-af7e-02c1877c52be,Inbound,Order Related,Delayed,,d0fd0fc0-c5bd-4880-9640-ca9ce9b2a878,01/08/2023 22:46,22/08/2023 18:26,22/08/2023 18:26,22-Aug-23,NEW DELHI,Books & General merchandise,240,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d6f4ec4e-4c7e-4c77-b6d5-2963b3481979,Inbound,Returns,Reverse Pickup Enquiry,Castmar care sports,afb8b31b-1b17-4746-80ee-5def8bad1ea7,05/08/2023 13:17,22/08/2023 10:49,22/08/2023 10:56,22-Aug-23,BALESHWAR,Electronics,799,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
1596e8ac-e482-4a16-bfd4-f13f821e2bf3,Inbound,Returns,Service Centres Related,,ebfb5112-d493-490f-a93d-53a57ec3a164,12/06/2023 09:18,22/08/2023 15:30,22/08/2023 15:33,22-Aug-23,AMLA,Electronics,499,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6e168f2a-b1d8-4c5b-9e2b-590d3f102420,Outcall,Returns,Reverse Pickup Enquiry,,fd72e078-30df-4322-964f-08a5e0a7650f,,22/08/2023 14:09,22/08/2023 14:12,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
28a47c3f-91ce-415a-8674-e85216c25087,Inbound,Cancellation,Not Needed,,0d872be1-10cd-4a87-8bc2-cfb4aae0b4c6,,22/08/2023 11:09,22/08/2023 12:00,22-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
8bb0f41d-e44c-4e8b-95f2-4c09cef4f995,Email,Returns,Reverse Pickup Enquiry,,851d12d3-b444-4696-afde-440ea0c7bb91,,22/08/2023 20:20,22/08/2023 20:23,22-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
840bc6f9-c97e-4661-8813-fbc6833e59a8,Outcall,Product Queries,Product Specific Information,No,18341b45-73c6-4973-ba25-dc27e7362f96,,22/08/2023 16:17,22/08/2023 16:27,22-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
7ac28524-9f5d-48bc-997a-df0945bd3d82,Email,Order Related,Delayed,Good support helped me with exact delivery agent number.,93675e56-1791-4c59-bce2-79314775cad4,,22/08/2023 15:04,22/08/2023 20:39,22-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
4d5718ef-fec7-4880-9810-5c87216a591d,Inbound,Returns,Return request,,6af4490a-448f-4a19-8902-6171a3148626,,22/08/2023 17:21,22/08/2023 17:27,22-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
f9ddcb4c-ff2a-4c1d-9be0-efcb70450d0c,Inbound,Returns,Service Centres Related,,a8b8ad68-c056-4af4-b4b3-5662781f073e,,22/08/2023 08:36,22/08/2023 08:37,22-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
46e733cd-a951-4bfc-9df7-b7258a2ebff6,Inbound,Refund Related,Refund Enquiry,Respectively talking for customer,fc80eb41-e0d2-4111-8a92-fbfc19767227,,22/08/2023 16:57,22/08/2023 16:58,22-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,2
04df95d4-8c25-4ca0-8fa8-ea03421e82e9,Inbound,Order Related,Order status enquiry,,9fc623f7-d78b-4775-994a-9ce19bf16381,,22/08/2023 23:11,22/08/2023 23:14,22-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7def703c-55f3-4b94-a1cf-57d5952f55b7,Inbound,Returns,Reverse Pickup Enquiry,he disconnects my call during the conversation and didn't call back ,c36f3040-868d-4128-baba-b797949d153f,10/08/2023 16:15,22/08/2023 11:04,22/08/2023 11:14,22-Aug-23,GURGAON,LifeStyle,5199,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
823ab90b-2358-47a1-a1ea-5a9345639e73,Inbound,Returns,Fraudulent User,,d2e900a3-ad73-4e25-b795-8ca0f8846ec2,,22/08/2023 00:10,22/08/2023 01:09,22-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
82399690-324c-47d2-9322-9aeaf891c339,Inbound,Returns,Reverse Pickup Enquiry,,87be797c-e66e-437d-8779-d7e1baee0dff,,22/08/2023 16:17,22/08/2023 16:19,22-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
5b329331-0f36-403b-a383-e3b2d58754b1,Inbound,Returns,Reverse Pickup Enquiry,,9c956aec-4bf0-4b16-864c-d18be21f6d66,,22/08/2023 20:11,22/08/2023 20:12,22-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
1cb5f460-c5f0-4d30-baa4-5a6414a536ea,Inbound,Order Related,Delayed,Happy ,7b46bac0-d29f-4b15-8589-8d35871e33d6,30/07/2023 10:37,21/08/2023 19:58,22/08/2023 15:09,22-Aug-23,SULTANPUR,Books & General merchandise,759,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
c2fdb182-69c3-4f2b-99da-1a38737767c4,Inbound,Returns,Reverse Pickup Enquiry,,52959a1c-4baa-4fb5-bd24-1e2222eb881f,11/08/2023 00:33,22/08/2023 20:52,22/08/2023 22:58,22-Aug-23,INDORE,LifeStyle,679,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,4
a9b627ca-7cde-432d-9054-c08a41a8c788,Outcall,Returns,Service Centres Related,Be truthfull,0bd345f2-73ed-4bba-902d-f9ac6e838a70,,22/08/2023 12:51,22/08/2023 19:49,22-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
1db92314-6353-4b7f-a55d-60660773c498,Outcall,Returns,Reverse Pickup Enquiry,,ec1379bc-6ce9-45bb-bdaa-05fbc1a17c2c,,21/08/2023 18:19,22/08/2023 10:42,22-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
39cd5daa-fd52-4c9c-82f5-ee913ea1cf89,Outcall,Returns,Return request,,5b114897-495f-4951-8880-b92f4f2be006,,22/08/2023 14:15,22/08/2023 14:27,22-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,3
237b8ea9-98c7-4f4d-87aa-c97b0a777a31,Outcall,Returns,Reverse Pickup Enquiry,,be5e0171-d9e3-4ff9-a6eb-8f55f2edcac1,06/08/2023 11:09,20/08/2023 20:29,22/08/2023 14:01,22-Aug-23,DHANKAUDA,Electronics,1099,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
59668c44-0b44-48a3-9242-1a87a801dd8d,Inbound,Returns,Reverse Pickup Enquiry,,687ba612-aead-474d-9c4f-0f86d68d43d4,14/08/2023 04:35,22/08/2023 01:44,22/08/2023 01:45,22-Aug-23,BARWANI,LifeStyle,569,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
7755df3c-cb8b-4307-b3ff-66ad12b7f3b3,Inbound,Returns,Reverse Pickup Enquiry,Nice customer care ,8a74a38c-51bf-4c54-ab46-c2bede889f21,,22/08/2023 12:36,22/08/2023 12:43,22-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,1
404113fc-e505-4adf-9232-7693a2e907c3,Inbound,Returns,Wrong,,082a3fea-eb2a-424c-8cb2-1103ee57dbe4,,21/08/2023 19:35,22/08/2023 08:26,22-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
f10836c2-9be2-4740-9c33-69f6015fdedf,Inbound,Returns,Missing,,2a304811-9cef-4606-845f-782d62e8cb5c,,22/08/2023 07:50,22/08/2023 09:30,22-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
16c2cf46-688c-480c-a0d7-189a2f159dba,Outcall,Returns,Wrong,,be53cb4b-4e02-4857-b55f-b791bffc213b,,22/08/2023 08:36,22/08/2023 09:42,22-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
8f0e2058-e5f6-4da7-9182-b8a189a1b4ad,Inbound,Refund Related,Refund Enquiry,,fb4a343c-c1f9-4333-bb0c-7db6cc7f20d9,,22/08/2023 23:17,22/08/2023 23:27,22-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
444709ac-e21f-44f7-b925-b38d0feb77d1,Outcall,Cancellation,Not Needed,Nothing ,6e76129d-b8cc-4fc7-8057-1a961a169765,,22/08/2023 21:47,22/08/2023 21:50,22-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
19a0e681-97b5-45e9-bede-edddc66f1adf,Inbound,Order Related,Order status enquiry,,36c0256a-3d69-46d3-80ee-bd3ee3d5700e,,22/08/2023 15:46,22/08/2023 18:34,22-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
34821c67-441c-4ba2-a9fb-afbde483a716,Inbound,Feedback,UnProfessional Behaviour,,c3e46bf0-4ba8-4e81-bcaf-a9fe74a977b7,,22/08/2023 18:27,22/08/2023 18:29,22-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
64c8255a-9b1c-43c0-9431-1239cac9f0c6,Inbound,Order Related,Installation/demo,,0961507a-e3c6-4848-8964-738611223fe5,,22/08/2023 13:08,22/08/2023 13:12,22-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
98cdb9e2-d627-47b7-baa1-7fbd2d256983,Outcall,Order Related,Order status enquiry,,9e9be234-5d52-4641-b449-ce0442c9b172,,22/08/2023 07:46,22/08/2023 08:00,22-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
2b8d47d5-0142-4635-9de7-cd77ea3aec9a,Inbound,Returns,Return request,Thanks To Shopzilla,0c72256e-1b9b-4dde-9084-60c9e6642866,,22/08/2023 17:29,22/08/2023 17:40,22-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
98fe429f-7279-434f-beaf-ebd8ac1f556a,Inbound,Returns,Reverse Pickup Enquiry,,e9820690-30c9-4e27-873b-9626147aba06,07/08/2023 17:19,22/08/2023 10:20,22/08/2023 10:25,22-Aug-23,ADONI,LifeStyle,1699,,Logan Barnett,William Park,John Smith,31-60,Morning,5
d9e87e8a-cc14-4bed-9dad-f690340f60dd,Outcall,Returns,Return request,,5a50ea89-6cbc-453b-a821-79ffd4900449,,20/08/2023 10:52,22/08/2023 09:23,22-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
4c1a7582-044a-4adc-8071-6b28ee814ab6,Inbound,Order Related,Invoice request,Thanks ,3447b31b-8a5d-4eaf-aa74-6e40daf7c0d2,,22/08/2023 16:57,22/08/2023 16:59,22-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a2b4c8f3-1a0e-440a-b2b5-0252315b917e,Outcall,Payments related,Payment related Queries,Customer executive was good person but make your policies easier ,ea211b33-c5fa-4be2-b655-b4bb09193285,,22/08/2023 20:50,22/08/2023 20:52,22-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
0f163363-8ddf-4202-ad3c-7dc0d45ac0a2,Email,Order Related,Delayed,??????,5e519781-627f-420a-b66c-813ea726bfc5,14/08/2023 08:38,22/08/2023 13:04,22/08/2023 13:11,22-Aug-23,DARBHANGA,Mobile,2014,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
eb157a4b-cff6-4502-8550-e2da94cbc36d,Outcall,Returns,Return request,,12f7464a-2db3-40b8-8f3c-43803a407360,,22/08/2023 15:13,22/08/2023 15:20,22-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,3
a3138f7c-c120-4f0c-8a48-373fe3cf36c4,Inbound,Returns,Fraudulent User,,9ab945d8-4837-4f8e-82f6-2207f46e43e2,,20/08/2023 19:55,22/08/2023 12:49,22-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
004c0848-7e54-4237-9bec-5b8c778028d4,Inbound,Shopzilla Related,General Enquiry,Customer care service is not proper. Please enhance your service to resolve the issue of Customer on priority basis ,13d95c50-d04d-41cd-a2a5-d524746b4be3,,22/08/2023 08:02,22/08/2023 08:10,22-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,1
61e3c1de-0e7c-4a31-bbbd-368839e9da6a,Outcall,Returns,Reverse Pickup Enquiry,Thank you   ????,005aff60-aa9d-4eb2-ba5b-64f46a43f1e7,,22/08/2023 10:26,22/08/2023 10:28,22-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,3
4148e441-2d25-491a-8ad4-6e67894f9f16,Inbound,Order Related,Installation/demo,,76428a06-ba29-43ac-8181-8b2a1856f55a,,22/08/2023 13:55,22/08/2023 13:57,22-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
a1d82fb0-d1a1-4726-a9e0-51a4e54f3547,Inbound,Returns,Missing,,b3204222-0f85-4d82-811c-0ccfd0532d16,,22/08/2023 19:13,22/08/2023 19:16,22-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
dcdd414d-7e95-45d4-9685-063a93b2bd56,Inbound,Returns,Reverse Pickup Enquiry,,1c60693d-dbfe-4853-808e-bcef6907e957,,20/08/2023 09:07,22/08/2023 18:17,22-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
13d3d7ab-2332-49f8-8651-99a17793a393,Outcall,Payments related,Payment related Queries,thanks ,2224ece8-308e-491a-8d13-1445dd6b4a62,,21/08/2023 18:39,22/08/2023 16:53,22-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
18ca3d9f-8544-4f61-b57c-9ddcd49fe28f,Inbound,Returns,Wrong,,e4f0890a-b816-4c9f-92ed-2dbcaf47acbe,,22/08/2023 11:14,22/08/2023 11:15,22-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
82f65c93-bb06-4ab2-9370-2ddcf05a143a,Outcall,Returns,Return request,,a838b74f-a1c2-4dcb-a641-f45b87a2ec42,,22/08/2023 11:09,22/08/2023 17:58,22-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
8d5e3f66-0ec1-430c-8867-4eefd771a42d,Inbound,Returns,Reverse Pickup Enquiry,My problem was not solved yet.i hope it will have been solved ,d47367bb-58fd-471d-bccb-8ea30585c551,,22/08/2023 18:02,22/08/2023 18:07,22-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
f9979a86-a21c-4b7a-8544-823e1ca62979,Inbound,Refund Related,Refund Enquiry,Very good ,a14bd886-9261-42be-be8a-b22cec9e23f8,05/08/2023 09:04,22/08/2023 10:07,22/08/2023 10:11,22-Aug-23,GAURI BAZAR,Books & General merchandise,191,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
645d50ae-5175-42f6-92fa-2a15e8a0c19d,Inbound,Shopzilla Related,Signup Issues,Try to solve issues quickly ,7b4c149a-b135-49d8-9d84-e233d60c54fe,,21/08/2023 19:17,22/08/2023 09:40,22-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,2
da1d608d-0ff4-45f2-8d21-ba5e9a78e34e,Inbound,Refund Related,Refund Related Issues,,6b861b3e-69c6-47eb-82c2-9d0545ef6100,,22/08/2023 11:09,22/08/2023 14:20,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
94d609d9-4fc0-4f4d-92e9-86cb8e2c5654,Inbound,Returns,Reverse Pickup Enquiry,,7c8cae33-246c-4e70-bb58-381a766ab748,,22/08/2023 12:25,22/08/2023 12:26,22-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
9b808f0c-b55f-43b6-9dee-a292cad7589c,Inbound,Order Related,Delayed,,316c4fac-097d-4895-9c5a-3c1e3ede7e9f,,22/08/2023 19:23,22/08/2023 19:24,22-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
639f7b64-6693-47c8-928a-d7ca6b07559d,Inbound,Order Related,Order status enquiry,,3394cdb3-0c5e-47ed-b5c7-fbf19a913607,,22/08/2023 12:00,22/08/2023 12:04,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b467630d-ce08-41f5-8279-0c9be84e28fd,Inbound,Product Queries,Product Specific Information,Nice,1ad831e1-cb01-4118-9366-3e5186271fae,,22/08/2023 00:16,22/08/2023 00:20,22-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
6b24d889-fa78-4f5f-969c-f2731e3a84d8,Inbound,Returns,Fraudulent User,"I have only one request, Kindly share a hard copy of the invoice at the time of the delivery of the grocery products, as so many SKUs are there, and my booking & delivery location is different.",5a942520-3f98-4c22-936a-618652c7a041,,22/08/2023 08:39,22/08/2023 08:58,22-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1bc7efa0-6c0f-47a0-886b-86f5cb062446,Inbound,Product Queries,Product Specific Information,,98c4f6c0-69d1-4164-880f-363bcc86ce43,,22/08/2023 19:54,22/08/2023 19:58,22-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
d3d51da0-a923-4726-9df6-f733d65c692a,Inbound,Returns,Wrong,,0bff8a11-6067-41c3-9e64-bcadc543d915,,22/08/2023 22:52,22/08/2023 23:59,22-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
ae7dacda-109a-4f82-bcda-7035123fbf57,Outcall,Returns,Technician Visit,,b847322d-ebd0-48a3-8e20-d42bce70c791,16/07/2023 22:45,22/08/2023 09:28,22/08/2023 22:33,22-Aug-23,Cooch Behar,Home Appliences,10499,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
e66cea09-0624-4ff6-82f5-afbd18b3ac1c,Inbound,Order Related,Order status enquiry,Very good thanku so much,5d39e06a-9b76-4035-9a45-8c6d68a930e3,,22/08/2023 13:49,22/08/2023 13:51,22-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
688ac744-1ff0-4707-a59c-287b82bd570a,Inbound,Returns,Reverse Pickup Enquiry,,2b95774d-29fa-42b1-aaf8-523ea0535cca,,22/08/2023 19:29,22/08/2023 19:34,22-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0a88be6a-029e-4577-b00e-2d217a292888,Outcall,Returns,Reverse Pickup Enquiry,,1971daaf-0113-4fde-83d3-83235224e71e,,22/08/2023 12:02,22/08/2023 12:04,22-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
f7989abd-f173-47f0-aeb4-fc7c5688c910,Inbound,Order Related,Order status enquiry,,503f771c-9667-46f6-a881-e59efe965adc,,22/08/2023 13:43,22/08/2023 13:47,22-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e8a72b25-9b74-455e-ade1-b99da0da23cf,Inbound,Order Related,Installation/demo,,d2ffb899-9982-47ec-a7d6-3ea4e9052909,,22/08/2023 14:09,22/08/2023 14:43,22-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,1
d7ed2938-b70e-48f1-aa8e-76d23e3bd976,Inbound,Returns,Reverse Pickup Enquiry,Service not good provide defective peice no replacement ,d4e109df-23a9-4e17-a2e2-f667107c15b9,,22/08/2023 08:49,22/08/2023 10:39,22-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,1
1a578999-3208-4d93-9715-2dfc83c99bfd,Inbound,Returns,Reverse Pickup Enquiry,Good,7e3fed08-1637-41de-b51f-91fbdffdf612,,22/08/2023 08:47,22/08/2023 11:39,22-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
bae7e8c9-c15a-4d14-b917-35540596b1fc,Inbound,Cancellation,Not Needed,,d5e8fc44-58b0-4242-89bb-32d0d35aa103,,22/08/2023 09:17,22/08/2023 09:19,22-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
404a5395-0e80-41a9-bd42-be3da53a889c,Inbound,Order Related,Priority delivery,More than better in future ,162399b8-85da-43f5-a0b4-e7d501706b9b,,22/08/2023 11:04,22/08/2023 11:07,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
17f51db6-4dff-4474-8a61-4097335d7751,Inbound,Order Related,Delayed,,e8bd6321-f6bc-4a40-8ae8-a2f28840256c,13/08/2023 23:57,22/08/2023 14:17,22/08/2023 16:09,22-Aug-23,PATNA,Home Appliences,1999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
6ab166b8-bf94-4bcf-b487-af94ee7a32de,Inbound,Returns,Reverse Pickup Enquiry,,59b0e740-0dbe-44de-aed9-6bb480e78647,,22/08/2023 19:59,22/08/2023 19:59,22-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
7da404d3-c945-4178-8313-5aeb9d934cc0,Inbound,Returns,Return request,No,fdbb498b-9663-49d1-b080-861c999bdba4,,22/08/2023 09:49,22/08/2023 11:30,22-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
e4288f11-c2eb-4fab-93fa-1acbb305ee36,Inbound,Order Related,Installation/demo,,816702ab-8b34-4701-acf7-8b422841df5e,,22/08/2023 12:34,22/08/2023 13:45,22-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
13bb5bd9-117a-4cab-a749-ad3bcd4dc1b4,Outcall,Order Related,Order status enquiry,,58631107-5e91-4399-9f7c-b3444a7ccae1,14/08/2023 21:34,21/08/2023 14:49,22/08/2023 14:42,22-Aug-23,JAMMU,Mobile,9999,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
dbd6d1ba-839e-4568-8ac9-4b75bfc85f77,Inbound,Order Related,Delayed,,11dbc7bf-e8a6-4a95-8be4-2b4c0fc21595,,22/08/2023 19:46,22/08/2023 19:47,22-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
e95ee4bd-0989-47bf-a58f-d3efa9fad585,Inbound,Returns,Reverse Pickup Enquiry,,c1c95f1c-ad7c-41bc-be14-4647360c73c2,,22/08/2023 20:38,22/08/2023 20:40,22-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
51e7180b-7657-41a5-9777-74b36148ea72,Email,Order Related,Delayed,,c0cbb65d-41bc-45b3-adb8-d321bf59f9cf,,22/08/2023 07:18,22/08/2023 07:21,22-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
51ea32f0-bae8-4206-a31e-6ee9c7e17732,Outcall,Returns,Return request,,cd3dffce-03b2-4ba9-9388-1f46b0a54c28,,22/08/2023 06:19,22/08/2023 06:21,22-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
2610ba8c-83a5-46b4-9637-5220f517fe6d,Email,Returns,Missing,,cf18feab-9360-4eb8-8039-4d16eb54362d,,22/08/2023 08:48,22/08/2023 08:49,22-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,4
e0f01d38-5c4f-48df-83df-b22b07ff799b,Outcall,Returns,Wrong,,dd5cba6f-2512-4ad3-8791-d378efcecb51,,21/08/2023 10:30,22/08/2023 18:14,22-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
5c668c38-6424-4519-8dc3-d0ae577607ce,Inbound,Returns,Fraudulent User,,d12a0ef1-d727-4365-bccd-909ef637ae12,,22/08/2023 10:29,22/08/2023 17:45,22-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
3d0048d8-d781-46dd-8ffa-c0ef6478e240,Outcall,Returns,Reverse Pickup Enquiry,,ee084038-f6a3-46bf-a764-c162393dae6e,,22/08/2023 12:43,22/08/2023 19:47,22-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
928a1283-20c9-4f46-ba54-dea8773b8118,Inbound,Order Related,Delayed,"Improve product delivery on time, we are not getting any product on time. ",f4f377b5-1761-4d2d-bea1-237af7e93149,,22/08/2023 20:01,22/08/2023 20:38,22-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
7c09c27f-dcc9-43aa-82fa-21f1f7956033,Inbound,Order Related,Delayed,,267ab2b8-b998-4e58-9937-37fc61c4675b,,22/08/2023 20:33,22/08/2023 20:38,22-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a730ca92-b7eb-449d-8f88-c9e18e139a93,Inbound,Order Related,Delayed,,a33ac7f9-603b-40e6-893d-51d60e581d5e,10/08/2023 21:44,22/08/2023 13:10,22/08/2023 13:12,22-Aug-23,JAMMU,Books & General merchandise,355,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
f0d6944e-238e-44f4-b465-3092d624bec5,Inbound,Returns,Reverse Pickup Enquiry,My query about my review still not resolve,4a3a85d3-7a7d-4629-b1b3-0eb348d1747f,,22/08/2023 10:14,22/08/2023 10:25,22-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
086717ca-67cf-4fd2-a36c-7bf0d5ea6f3a,Inbound,Returns,Wrong,Very good ,4d2c1d0c-dcbd-485e-9379-9491134c8da3,,22/08/2023 14:41,22/08/2023 14:45,22-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
9a1694b9-65e7-4044-87a0-cb98bab3e097,Outcall,Returns,Fraudulent User,,a87030bc-b326-41de-a1fd-2eb60f1e5595,,22/08/2023 16:37,22/08/2023 16:55,22-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
8b524b50-5686-44ea-b6f4-c9ecdf5d20e1,Outcall,Returns,Fraudulent User,,1dd3331c-c607-4ae2-b876-d67d81878172,,22/08/2023 07:26,22/08/2023 07:27,22-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
40482109-362e-41cc-a072-86e44a9daf74,Outcall,Returns,Reverse Pickup Enquiry,,c8374f59-d78c-4e04-9938-01d4f4246ae2,,22/08/2023 16:54,22/08/2023 16:58,22-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
522a11f3-1aed-474b-b9eb-c1a166aab940,Outcall,Order Related,Customer Requested Modifications,Its good ,0d99452f-2811-43dd-bf98-00c031338df8,,22/08/2023 11:51,22/08/2023 11:54,22-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4428d1de-50da-4e75-a185-8a928123bd2f,Inbound,Returns,Reverse Pickup Enquiry,Impressed ,6bafc20a-abaf-43ba-b22b-6e57db3c9976,,22/08/2023 15:08,22/08/2023 15:09,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
27e3d144-9002-48ea-9ccc-f9e789b0127d,Inbound,Order Related,Customer Requested Modifications,,078e3bc0-43b8-4b82-b73b-edfa4c8eebda,,22/08/2023 20:03,22/08/2023 20:06,22-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
1cb1d468-4ed0-4014-b49a-1844a64fafae,Inbound,Returns,Missing,,68b91f88-0fde-48a7-a5a7-2b14668359ba,,22/08/2023 20:33,22/08/2023 22:35,22-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
5ad13cdf-ff4f-49c3-8ea5-b844215b9656,Inbound,Returns,Exchange / Replacement,,52a2ac22-1637-4cd2-948a-5ed70ba8f3d8,,22/08/2023 20:58,22/08/2023 21:00,22-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
258c579e-20ef-45e4-9b29-e273e632a855,Outcall,Returns,Reverse Pickup Enquiry,,c8a229d9-dfed-47b9-97fa-c2419e5a1798,28/07/2023 21:22,22/08/2023 12:08,22/08/2023 12:23,22-Aug-23,PUNE,LifeStyle,701,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
456e17b5-67bb-4c47-aec0-b0e2c0c684e1,Outcall,Order Related,Invoice request,The executive was so good ,0d4f7d87-3122-4236-9d32-7ce2279e986e,,22/08/2023 13:26,22/08/2023 13:29,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
acf6eeb9-0ddb-4c1d-a610-12b0706fc9ab,Inbound,Returns,Reverse Pickup Enquiry,Thankhs,43714e2b-5880-48d7-a86b-0d9aead28e69,,22/08/2023 15:59,22/08/2023 16:09,22-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6b988ca6-43e1-4859-b413-4469aabe2597,Inbound,Order Related,Order status enquiry,,102e4868-7d77-4f58-91d3-a550785b4b2f,,22/08/2023 19:06,22/08/2023 19:09,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
cf33f49d-a508-48f3-8260-ae8151b86997,Outcall,Order Related,Delayed,,efd47a9f-7b50-42e5-8bd3-5a1f767e643a,,20/08/2023 10:57,22/08/2023 09:21,22-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
d7c4b89a-7704-4b05-9e59-9472e615f905,Inbound,Returns,Wrong,,21aa5e06-dc32-4ef4-9525-2b4f98da5025,,22/08/2023 10:34,22/08/2023 10:37,22-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
136e7b79-0b81-4e0c-8bad-0200e3ccc7c5,Inbound,Refund Related,Refund Enquiry,,30966f41-b649-4bd5-be36-d3b9fb0dc751,,22/08/2023 19:35,22/08/2023 19:36,22-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
b775735d-b91f-487b-ae77-4b8053736ef8,Inbound,Order Related,Delayed,Very worst customer support ,50e60832-693f-4259-9b1e-261f153689d0,,22/08/2023 10:44,22/08/2023 10:52,22-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
3fb617c8-0686-4e82-bba8-cee2637a3bd9,Email,Order Related,Installation/demo,"Keep call option seperate, don't integrate in ai support",5e50ee33-034e-4419-a916-ea9cb47de31c,,22/08/2023 09:50,22/08/2023 09:51,22-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
597b1e09-e6b9-4cce-88cd-35218b84fdb1,Inbound,Returns,Return request,,5b33d5c1-1b51-4c05-877b-83d8b1c4f256,,22/08/2023 15:46,22/08/2023 16:15,22-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
cb3bc81c-776f-4d6e-954d-eef6913b41c8,Inbound,Returns,Missing,,61468238-f2cb-4750-b798-8085e0ad0f79,,21/08/2023 16:21,22/08/2023 00:29,22-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
0f9cc678-6eda-4837-92e3-14c59abbaa24,Inbound,Order Related,Invoice request,,c646a0cf-2f92-41a8-8d00-2b3a77a73793,,22/08/2023 09:51,22/08/2023 09:54,22-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f87e9cda-783d-40b2-8e18-e8b37ca81872,Inbound,Order Related,Invoice request,,d43d4193-af59-4de6-9938-640fc355ae24,,22/08/2023 13:27,22/08/2023 13:29,22-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
12ef822f-7df8-4143-93e0-fca6a4bc6eee,Inbound,Returns,Reverse Pickup Enquiry,,6dcb2841-f50a-444b-8a66-d70f3e47713e,,22/08/2023 08:41,22/08/2023 08:55,22-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,3
067924c3-df85-4b4c-8fb5-72591d259834,Outcall,Cancellation,Return cancellation,,77fcdc9a-57ef-4823-94d4-5483a058ba6b,,22/08/2023 11:20,22/08/2023 11:34,22-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
f2a3c7e8-3f17-4f7a-b70c-d2ac6737bb74,Inbound,Order Related,Order status enquiry,,f1a2ffb9-bce0-453b-a3d0-1c962f2c53ff,,22/08/2023 16:34,22/08/2023 17:22,22-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
893cc116-b47b-4a2d-805b-eb22f9327421,Inbound,Offers & Cashback,Other Cashback,,d1f88dfb-9427-4ed3-9fd4-7976285cd1cf,,22/08/2023 17:07,22/08/2023 17:09,22-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,4
bf2fdd53-abd9-427c-a32a-43445322e6c3,Outcall,Returns,Reverse Pickup Enquiry,Good ,fc2836ec-c793-4ca8-9472-f6fd5ef76524,,22/08/2023 19:05,22/08/2023 20:43,22-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
30ab1b06-70c6-4a13-ad8b-635238acb3d5,Inbound,Order Related,Delayed,Now a days orders were getting more delayed Not at all receiving any informationAnd courier partners were not at all calling while it on our for deliveryNot yet received any message or emails or phone callsWorst experience ever ,45f44e0e-268e-4447-9724-e0eb9a054723,12/08/2023 00:52,22/08/2023 11:46,22/08/2023 12:04,22-Aug-23,CHENNAI,LifeStyle,678,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,2
88dabe93-350d-498d-933b-b076f78c471c,Inbound,Returns,Fraudulent User,Thanks you,54e7808e-9a5a-4423-85b0-e95effda2917,,22/08/2023 07:39,22/08/2023 07:51,22-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
15c159f3-34af-40c1-b1ab-437789bda328,Inbound,Order Related,Order status enquiry,,f2f1898b-8a2f-4e1b-b5a3-0ce26f19b620,,22/08/2023 20:35,22/08/2023 20:36,22-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
61be7d26-457d-4e2c-b0b7-7d78b5030ca9,Inbound,Returns,Reverse Pickup Enquiry,Good ,af7fc8df-ef99-4c63-99f7-09760e6014dd,,22/08/2023 09:53,22/08/2023 09:54,22-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
d247709d-bec7-4c02-9fa5-7d05d69426d1,Outcall,Returns,Reverse Pickup Enquiry,,f6e9d1aa-e8c7-4408-b6cd-205e48699173,,22/08/2023 15:05,22/08/2023 15:09,22-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
6a758665-2131-44f7-a7dc-3938024fe468,Inbound,Returns,Reverse Pickup Enquiry,,bfde5e6d-e14b-45b4-9dd4-04634d8bc8ec,,22/08/2023 23:20,22/08/2023 23:50,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
ed7a7ab5-d316-4d02-a159-67f722156213,Inbound,Order Related,Order status enquiry,"In case order cancelled by Shopzilla please share basic reason for this for customer satisfaction, same as Shopzilla ask when customer cancel any order.",398bdb23-ddfb-4a70-9c2a-bf00bbbbf986,17/08/2023 14:32,22/08/2023 15:40,22/08/2023 15:49,22-Aug-23,GREATER NOIDA,Books & General merchandise,151,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
52869c5e-cd66-4715-92fa-a779b6edd503,Inbound,Returns,Reverse Pickup Enquiry,,91e2f44c-bd91-45d3-acac-2017d009d472,,22/08/2023 11:06,22/08/2023 11:10,22-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d9947991-8e81-4029-b331-ddecd2a8ce0c,Inbound,Returns,Missing,,c8e43615-e2df-494c-ad9f-cb6f19124604,,22/08/2023 13:24,22/08/2023 18:40,22-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
2f42ee4d-8396-4389-b965-fda12a7da086,Inbound,Returns,Reverse Pickup Enquiry,,59be2f96-a138-497d-845f-292e293a4771,,22/08/2023 13:21,22/08/2023 13:23,22-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
ff402698-f551-4c1a-943d-c73bf9f75075,Outcall,Order Related,Invoice request,All customer service help to my complain resolve,d7e6ed5b-5c32-4cca-94d0-12f7c63d3a00,,22/08/2023 20:24,22/08/2023 20:31,22-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
aada4920-6f30-4c50-b661-f2759b463018,Inbound,Returns,Missing,,2451eb57-f380-475c-af31-4a6c594fb93c,,22/08/2023 16:19,22/08/2023 16:22,22-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
726fa39e-b0b0-487c-8509-1d283b03edb5,Inbound,Payments related,Billing Related,,285d524c-c1b9-4ac5-b6ee-fcf7ef21c241,,22/08/2023 14:03,22/08/2023 14:05,22-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
e80b8b32-f719-4edd-b6ba-4da9ae8e2175,Email,Feedback,UnProfessional Behaviour,,0049a0da-f6ba-40e3-a2a3-ac84427f991f,02/08/2023 09:26,22/08/2023 11:59,22/08/2023 12:05,22-Aug-23,DIPHU,Books & General merchandise,1649,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
b2b24fec-b9dc-4cf9-a2fc-5de9c8c0025b,Inbound,Order Related,Order status enquiry,,95fe9840-9ae7-42c9-9ffd-1982800664af,,22/08/2023 07:47,22/08/2023 07:48,22-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0959f00e-4545-48bb-9368-7fbd7e98f883,Inbound,Returns,Fraudulent User,,15dbd85b-9281-4945-8d77-a994ad406e6b,,22/08/2023 11:11,22/08/2023 18:42,22-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
dbb9f5cf-c8ec-4c04-81c2-2470426ee956,Outcall,Returns,Reverse Pickup Enquiry,,978c2adc-dc72-44e4-b1a5-b89b5c4c788a,,22/08/2023 15:12,22/08/2023 15:15,22-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
45a26a72-5aee-4369-8f04-a3d404fc168b,Email,Returns,Reverse Pickup Enquiry,,4b3fd72e-9f75-4243-ae56-c64bf7f30a66,,22/08/2023 19:48,22/08/2023 20:42,22-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
4d3273c3-1003-4944-9530-5d67ca9801b1,Inbound,Order Related,Delayed,Customer support should be improved ,1b4df5c8-f9f7-42f6-bf25-bc48ec9cc2b7,11/08/2023 22:05,22/08/2023 12:37,22/08/2023 12:44,22-Aug-23,PATNA,LifeStyle,968,,Desiree Newton,Emma Park,John Smith,0-30,Morning,3
557037bd-1688-45b3-9620-9e266f889a4b,Inbound,Returns,Reverse Pickup Enquiry,Aapke sellar sahi nahi hai,4b032366-e31e-457f-b0b3-03a4295ac1c9,,21/08/2023 13:39,22/08/2023 01:07,22-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
4c951965-720b-446e-a23c-d912187a1c74,Outcall,Order Related,Installation/demo,,819d31e8-abee-4d32-b9fa-8f65a98d8916,,22/08/2023 00:35,22/08/2023 02:50,22-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
aa988437-af1a-4522-8c55-c32830128fe0,Outcall,Returns,Reverse Pickup Enquiry,,542a94c3-dc8a-45db-8ddf-468da4a7f9b4,,22/08/2023 09:43,22/08/2023 09:51,22-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
646a8a70-0fe1-48c8-8475-7b9b4bf0505b,Inbound,Offers & Cashback,Other Cashback,,ab8ca525-ec15-40ee-b5f6-92977b0280cf,,22/08/2023 10:14,22/08/2023 10:37,22-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
06cb91e8-9eee-4c3a-824d-bed77a17ed9c,Outcall,Returns,Return request,,96fdf6c7-a48b-48d2-8cba-23d414a760ba,,22/08/2023 11:44,22/08/2023 11:55,22-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
19daf40f-dcf5-47ef-8bc9-ca111c97fee5,Outcall,Returns,Return request,,f7a71cbd-78b9-425d-99d9-4378d1433590,,22/08/2023 10:37,22/08/2023 10:41,22-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
766e19f0-7523-4272-b289-299f323aad7c,Inbound,Returns,Reverse Pickup Enquiry,,b4d44e9a-832e-4cef-8ea2-f8347dbcba72,,22/08/2023 14:07,22/08/2023 14:08,22-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
75f177eb-a8ed-438e-8c05-80d487750cfd,Email,Returns,Reverse Pickup Enquiry,,cc17f6b1-b60e-4e0b-90fb-7e8984d8c70f,,22/08/2023 17:40,22/08/2023 17:45,22-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
76c0c725-7874-4288-bc55-a4f85e5e4b2b,Inbound,Feedback,UnProfessional Behaviour,Nice,53f009c1-08e1-4915-afc3-2183a8861371,,22/08/2023 14:14,22/08/2023 14:33,22-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
7a4ede3a-2c0f-437b-b663-5fe7964d285b,Inbound,Product Queries,Product Specific Information,,79ad7659-4fe1-4cd6-ae68-0409dfd4746a,,22/08/2023 18:08,22/08/2023 18:10,22-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
25e02415-1b0a-42ef-b6f7-6bdd194329d4,Outcall,Order Related,Order status enquiry,If possible can we have some options more than 5 while giving rating because I have experienced such a nice executive.,a00e8bc4-9541-4fb1-96ec-5ed3c724b8e5,,22/08/2023 23:33,22/08/2023 23:44,22-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
a7a3f63b-c080-4a3e-86d9-88f19878e1b7,Inbound,Returns,Service Centres Related,Thank you ,9bff157d-c829-4a94-a973-498ba723ffdc,,22/08/2023 14:34,22/08/2023 15:15,22-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
363a9aa0-ca12-4228-9944-7da9f3858a61,Outcall,Payments related,Online Payment Issues,,29c8057a-aa6c-45db-b32c-e51463341fbc,,22/08/2023 12:17,22/08/2023 13:21,22-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
fb7c3e1e-75c7-465b-9fbd-1c8cf40739cd,Inbound,Feedback,UnProfessional Behaviour,It's very fantastic service ,6932cafe-b701-4ae5-a27a-98b4e9d69ea4,,22/08/2023 22:50,22/08/2023 22:52,22-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
156cf82f-cdae-4a84-acf4-bc523961035e,Outcall,Order Related,Order status enquiry,,117db2d6-9114-4f40-8f48-4766f537bf2a,09/08/2023 11:20,21/08/2023 20:51,22/08/2023 10:31,22-Aug-23,JAMSHEDPUR,Books & General merchandise,869,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
159cc4e7-a8c7-4a57-bb69-98adebd6f6f1,Inbound,Cancellation,Not Needed,Help less support ,ed39d00d-bb33-444d-9a3c-56e4c1ffc2c2,16/07/2023 18:06,22/08/2023 07:23,22/08/2023 07:33,22-Aug-23,NELLORE,Home Appliences,22700,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
0ce8eae4-8c98-4306-94ce-3a02edbe67da,Outcall,Returns,Wrong,Wonderful job,e800c85c-8104-44d0-a7cf-7523018cc24e,13/08/2023 19:12,22/08/2023 11:09,22/08/2023 14:21,22-Aug-23,BILSANDA,LifeStyle,3142,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
68b8c167-9baa-4f19-8005-ad74c8ba8b1b,Inbound,Returns,Reverse Pickup Enquiry,,a7e0439b-a74d-419b-a564-dd56dad0a06a,,22/08/2023 22:35,22/08/2023 23:25,22-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
34028b2d-976f-48af-9bc6-f87c70409084,Outcall,Order Related,Installation/demo,,f70d7b0f-9473-4709-a23e-2217a6bde78f,,22/08/2023 09:37,22/08/2023 09:40,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
eff855a0-d55d-44e2-aa3e-e41a917d8309,Inbound,Returns,Reverse Pickup Enquiry,I am not happy because Shopzilla first time deliver effected product,d8c53ce3-4988-4d31-9e27-ef741789fbed,,22/08/2023 14:17,22/08/2023 14:34,22-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,3
f7c83294-f23e-40e4-bef4-e5f0e1b418b6,Inbound,Order Related,Delayed,,4add44f0-109a-412b-9512-ebeca1274e46,,22/08/2023 14:38,22/08/2023 14:40,22-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
8e02a7bc-b442-4287-be84-2756f111c16d,Inbound,Product Queries,Product Specific Information,,37aba886-38d0-4733-82bc-122c8a4fb9ba,,22/08/2023 11:19,22/08/2023 11:29,22-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
4e085d4a-26ee-48fb-be59-9f05e30deafd,Inbound,Order Related,Delayed,,482f0b38-9b51-4f9b-817c-2cb3c9779a28,,22/08/2023 14:40,22/08/2023 22:34,22-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
99e3dcdd-f81e-4486-b997-b51f126b3cf8,Outcall,Order Related,Order status enquiry,,4c3430c7-dd3f-4b13-8865-da6250c8ab90,,22/08/2023 16:59,22/08/2023 16:59,22-Aug-23,,,,,Tiffany Baldwin,Ava Wong,William Kim,On Job Training,Evening,5
f30271b3-5e17-40ed-a48d-2f269a773f6f,Outcall,Order Related,Installation/demo,,5cbb5e1e-5b98-43ff-9323-48f8cf94c5ad,,22/08/2023 17:37,22/08/2023 18:03,22-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
cf77a019-0202-4e06-a180-c2bfec6e3253,Inbound,Order Related,Installation/demo,,c11afb8e-5a63-494b-a691-16896ed9e1c5,,22/08/2023 20:38,22/08/2023 20:48,22-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
7ed722ca-74ac-411e-8c54-0eaf11d45754,Inbound,Refund Related,Refund Enquiry,Verify sellers before allowing them to sell products on website. Haven't received refund and feels like seller is a fraud,de21e9aa-af94-4e13-a026-79cda9de1558,12/08/2023 14:37,21/08/2023 22:41,22/08/2023 00:08,22-Aug-23,MUMBAI,LifeStyle,679,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,2
c3327edf-fe72-4f97-8b68-2632541e703d,Inbound,Product Queries,Product Specific Information,,05866eb2-ce9f-4bec-8bc9-3df7374c0aa9,,22/08/2023 06:54,22/08/2023 06:56,22-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
78d88415-3072-4301-98b4-aec2a6497529,Outcall,Returns,Reverse Pickup Enquiry,,b0141886-1974-4679-a117-088c0547ba34,,22/08/2023 16:43,22/08/2023 20:07,22-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
1c5138ed-3ca2-4842-b444-9aa7810e9330,Inbound,Order Related,Installation/demo,,daaa5975-02bc-484f-9f52-6f44a4b7beb5,12/08/2023 23:10,22/08/2023 11:38,22/08/2023 11:51,22-Aug-23,BADDI,Home Appliences,6499,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e2cfed5a-ad52-4c05-b12c-eec2808017a7,Inbound,Cancellation,Not Needed,,8af8923c-f706-4b2f-abab-6ddf6a699cbd,14/08/2023 20:37,22/08/2023 17:01,22/08/2023 18:50,22-Aug-23,PUNE,Books & General merchandise,289,,Ashley Yu,William Park,John Smith,61-90,Evening,5
b49fc7b1-3256-451e-aa0d-0edaa30ec076,Inbound,Returns,Fraudulent User,,1acc789e-7ed6-4fb9-9e8c-19bb8b9aa20d,,22/08/2023 20:34,22/08/2023 20:36,22-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
cc1c4738-68fc-4ea7-ad5d-29c1361933a3,Inbound,Returns,Reverse Pickup Enquiry,,8ebfaef4-aa00-4c3f-81f0-6b7c4b2579e6,,22/08/2023 20:51,22/08/2023 21:12,22-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
b6c3e27a-5e8e-4844-8c60-4df19120fd73,Outcall,Returns,Missing,,04ad4ca8-713c-4845-947f-948de70e19b0,,21/08/2023 22:41,22/08/2023 12:17,22-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d392c66a-f149-4ef7-9a0a-08f252ec8cf2,Outcall,Order Related,Seller Cancelled Order,,6f6edfe3-9749-427d-a2cf-49e019bf3640,,22/08/2023 00:02,22/08/2023 13:35,22-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
17ee358a-d400-4d6a-a7cb-7b70239fc492,Inbound,Order Related,Invoice request,,1d66ec30-6e66-498c-abce-a875d63b2130,,22/08/2023 09:51,22/08/2023 09:53,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
57457c14-8735-4a5f-a21f-088639810129,Outcall,Returns,Reverse Pickup Enquiry,,0e9ee4d5-a390-4f2d-b502-f0669fb83dc6,,22/08/2023 11:50,22/08/2023 12:02,22-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
0f54af8a-3156-4042-a262-50bb7fcecea5,Inbound,Returns,Return request,,04ba923c-079e-45c1-82e8-844c1eab1294,,22/08/2023 15:59,22/08/2023 16:28,22-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
cabe8171-24bf-41bd-ba1f-09971f232398,Inbound,Returns,Reverse Pickup Enquiry,,0156eeb5-1813-4a9a-8da3-6fb00ea957cd,,21/08/2023 23:03,22/08/2023 19:32,22-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,4
63179507-ca3e-4385-81f6-9b95cc50bc8a,Inbound,Returns,Reverse Pickup Enquiry,,4072a1a1-f2f8-4f41-8dcb-ca9e640b1adb,,22/08/2023 13:22,22/08/2023 13:24,22-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
8108c793-028a-41ff-abaa-516d218d78d9,Inbound,Returns,Return request,,bf22512c-3422-466a-971d-fa3879f68acb,,22/08/2023 20:38,22/08/2023 20:42,22-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
430b655d-7919-4155-aefc-16413e57e406,Outcall,Returns,Return request,ok,8b35c3cf-74d0-497e-af7f-07ba4d2d5e1a,04/08/2023 19:53,22/08/2023 09:20,22/08/2023 09:21,22-Aug-23,GHAZIABAD,Electronics,1299,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
31a0f58a-1bd7-4c44-9419-c2e91d925019,Inbound,Order Related,Seller Cancelled Order,,71089a63-fbd3-4af1-9d91-ce5d6d21fae4,,22/08/2023 07:32,22/08/2023 07:35,22-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
44123b8d-f638-4993-b608-80dd079df73e,Outcall,Returns,Wrong,,7826fb95-8b10-48b7-ad1f-eaa259e71128,,22/08/2023 07:54,22/08/2023 08:24,22-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
8dfc6141-a63a-469e-a6da-f9cf7785ef01,Inbound,Returns,Reverse Pickup Enquiry,,d09587e7-dcc8-49c9-90a8-4da45a018974,,22/08/2023 10:29,22/08/2023 10:31,22-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
a30e6c6a-9115-41bd-9882-5bd5f0936061,Outcall,Product Queries,Product Specific Information,Issue with the Shopzilla policy not with any executive person.,138bc56a-3d74-406f-a08c-1567aa24a0bf,,22/08/2023 16:52,22/08/2023 17:00,22-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
f380a84c-82b9-4327-8bd5-f8ce48106a8d,Inbound,Order Related,Delayed,,1bbd87a8-3eea-4f5e-8ff6-82db6b484a64,,22/08/2023 14:23,22/08/2023 14:25,22-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
12457094-a053-457f-bff6-1597b5263f37,Inbound,Returns,Fraudulent User,wonderful customer service ,8d0038bc-6e19-448f-8f56-1725d740e077,,22/08/2023 09:53,22/08/2023 09:54,22-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
f8260b76-94f6-4935-9114-a9d7f4c24cf9,Outcall,Returns,Reverse Pickup Enquiry,,321540c1-c1cb-4cde-a8d0-dc2c3721ca16,,22/08/2023 09:28,22/08/2023 11:12,22-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
25d23023-c6e3-4f9c-abb8-c8ec36749eae,Inbound,Returns,Reverse Pickup Enquiry,,a4e728d3-d23a-442b-9df1-99a2a1da487c,,22/08/2023 10:21,22/08/2023 10:26,22-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
62bb80ad-0104-4a49-8097-829868ddbd34,Inbound,Order Related,Delayed,very good ,cc735f25-279c-4802-9654-afd8ecf25bc3,08/08/2023 18:56,22/08/2023 10:56,22/08/2023 11:01,22-Aug-23,PIRU,Books & General merchandise,35,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
597ce296-cd8f-434d-b807-ca6bb633fa69,Outcall,Returns,Reverse Pickup Enquiry,,2c9af735-03f8-44b6-89e9-32cde06a01b7,,22/08/2023 12:20,22/08/2023 12:22,22-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
35a9fd9d-bd72-4428-bf27-cc45adf4dad7,Inbound,Returns,Return request,Close your company ,a5b40911-f277-4406-ba41-be6433aee01d,,22/08/2023 17:06,22/08/2023 17:15,22-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,1
d7a8e554-c75e-4fa5-91ef-04cab9ca1a7d,Inbound,Returns,Reverse Pickup Enquiry,,d2e9dafc-29bc-4fcf-bf0f-0cd3e4a54dca,13/08/2023 11:30,22/08/2023 10:18,22/08/2023 19:28,22-Aug-23,BANGALORE,LifeStyle,189,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
a899693e-3bdf-4be2-98a4-fe1c17503247,Email,Returns,Reverse Pickup Enquiry,,748f8a59-69fb-4199-99a2-b4c559fd12eb,,22/08/2023 10:01,22/08/2023 10:02,22-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
a9387753-e3c2-4842-bf10-8e897ec68f27,Inbound,Returns,Service Centres Related, good support to solve my problem,4b546b33-1a21-4069-8941-0a048890a6b8,,22/08/2023 12:54,22/08/2023 18:46,22-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,5
ee0c3c5c-543c-4bd2-9003-eb369e38ab22,Inbound,Shopzilla Related,General Enquiry,,19c9d661-f72f-4420-ac2b-1b546dd87fca,,22/08/2023 16:08,22/08/2023 16:20,22-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
e79ae0e3-44a7-4998-8e9a-001f0604999f,Inbound,Returns,Reverse Pickup Enquiry,,9c4330da-287c-49c1-b157-3da77e2976bf,,22/08/2023 06:32,22/08/2023 06:35,22-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,3
7b07602e-c5d8-4607-8b13-765c00be658f,Inbound,Returns,Missing,Thank you for helping,8d353127-de05-4809-b310-9c4e839f45c7,,22/08/2023 15:44,22/08/2023 15:45,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
65ffdd4c-b8ab-47b0-a56b-c690cf72037b,Inbound,Order Related,Delayed,,6bee0c55-11eb-4a36-82a2-784d564fba0e,,22/08/2023 21:52,22/08/2023 21:55,22-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
e8bfdeec-674d-4f16-9266-66ad32df39c7,Outcall,Shopzilla Related,General Enquiry,,019d2ff2-27f8-4a25-b0e8-12d6dfb70d10,,22/08/2023 17:42,22/08/2023 17:48,22-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
971f1ae8-222e-4c4b-bdac-41109caa93e9,Inbound,Order Related,Seller Cancelled Order,,05da9707-ebe0-4cca-832b-4930318f5b8b,,22/08/2023 21:01,22/08/2023 21:14,22-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ab9df487-d6ae-435c-996c-2d7fb028e4ae,Inbound,Order Related,Delayed,,563d93ae-99b6-4ecb-93df-406e9891bf84,14/08/2023 22:00,21/08/2023 18:18,22/08/2023 07:01,22-Aug-23,VISHAKHAPATNAM,Mobile,16999,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
56b06f16-60e4-46c7-941f-a1d6e21bbb64,Inbound,Refund Related,Refund Related Issues,Automatic cancelation is very Bad of the Shopzilla desicion!,19c6823d-cfd5-4c61-a560-f634e92dc40a,,22/08/2023 10:19,22/08/2023 12:55,22-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,3
7e09787f-9216-4bb6-8302-826d3d2302af,Inbound,Returns,Reverse Pickup Enquiry,,c2d754d7-2c0f-4e2d-b47d-c1f8d4250571,,22/08/2023 14:23,22/08/2023 14:25,22-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
98ce5150-896d-48d4-b69e-d12cc1d81668,Inbound,Returns,Reverse Pickup Enquiry,,b11667bd-b622-428e-bc3d-8e21bf3c880d,,22/08/2023 18:29,22/08/2023 18:31,22-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
bb638256-9086-4a41-8d5e-438ff5f8b0a1,Inbound,Product Queries,Warranty related,,5ccf521e-2259-4eef-9931-f338385d71e8,,19/08/2023 17:09,22/08/2023 20:00,22-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,3
a37fcf2b-5b75-49d3-9abb-02a4e4b7e2ea,Inbound,Order Related,Order status enquiry,,aa5d4088-fff4-43cf-82e1-cda8eb505ff8,,22/08/2023 22:02,22/08/2023 22:10,22-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cfb36797-b70e-40e4-b1dc-a71159f76237,Inbound,Returns,Return request,,211ffdaa-205b-408f-84ca-3ab370a70098,,22/08/2023 18:11,22/08/2023 18:34,22-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
025752c4-9636-4ecc-b30e-91f555c4729a,Inbound,Order Related,Installation/demo,,80843e87-956d-456a-a808-e6d725a2ee3e,,22/08/2023 23:01,22/08/2023 23:12,22-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
5dc70761-99b2-423b-ab4b-dae09cdcb99c,Inbound,Returns,Missing,,542c9939-7fb8-4f8e-8749-667341c08850,14/08/2023 14:00,22/08/2023 04:38,22/08/2023 04:43,22-Aug-23,CUTTACK,Books & General merchandise,499,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
90fda9ca-59cc-4c90-ab46-688e9c46d4fe,Inbound,Returns,Return request,Good ????,52010825-ec53-437d-809e-78764c32e19d,,22/08/2023 16:26,22/08/2023 16:29,22-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5bfc9c2b-fd3a-49df-be8a-a29aff2acf0f,Outcall,Returns,Reverse Pickup Enquiry,,92b32a67-2d66-45c0-90ba-53f7da4a0738,,22/08/2023 07:24,22/08/2023 07:34,22-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
a96a76bc-23e3-4b97-a1b3-1cf2ac152c43,Outcall,Returns,Reverse Pickup Enquiry,Good,7d441138-ae20-44be-bada-9dfd04595281,,22/08/2023 12:39,22/08/2023 21:43,22-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
05789b22-6da0-48bd-89e7-2d562f9a9106,Inbound,Returns,Return request,,448e5bfe-ffc3-45be-9cc2-28f272d2c692,,22/08/2023 22:15,22/08/2023 22:17,22-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
701ed47e-095c-4fff-80c4-6f828aaea064,Inbound,Order Related,Installation/demo,,97fd6f50-7c23-4ceb-b1f1-796daed02ab6,,22/08/2023 21:42,22/08/2023 21:46,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
31ca64b4-98b7-424c-beb2-d5077d7e2cb2,Inbound,Returns,Service Centres Related,Good ,6a4fd941-89a7-4433-afe6-4fdfc6bae335,03/07/2023 15:17,22/08/2023 16:06,22/08/2023 16:08,22-Aug-23,LANKA,Electronics,1999,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
0192daaa-8c13-4194-a613-b2df041c1cb7,Inbound,Feedback,UnProfessional Behaviour,,176f1e63-5389-4bd7-bdd1-9ad527bd8ac3,,22/08/2023 16:50,22/08/2023 16:52,22-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
d9dbd4bf-d435-4030-ad07-67a96e790add,Inbound,Order Related,Order status enquiry,Provide direct customer care number ,82b73e0b-511c-4400-a433-2ef6e1d7d9b6,,22/08/2023 21:46,22/08/2023 21:46,22-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
f593112d-d6ac-4969-a910-02b6fce1f5a0,Inbound,Order Related,Invoice request,,be377657-f71e-4a9f-b572-ecb69fe2eb19,,22/08/2023 12:57,22/08/2023 13:01,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a81d3976-7149-47d7-95bd-ba072b4b6a0b,Outcall,Returns,Reverse Pickup Enquiry,I'll buy product for use my auctions but product isn't supporting that application . And now   also dsnt help Me to replace another laptop ,23ba0dde-1e5f-4cdf-8a75-7b6af4d24fa8,,22/08/2023 23:25,22/08/2023 23:27,22-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,1
167f2fc9-66d0-4166-985d-e2a7fdee2f80,Inbound,Refund Related,Refund Related Issues,,b344c689-f15a-4417-8266-3c085ba8ccc6,23/07/2023 17:46,22/08/2023 21:14,22/08/2023 21:15,22-Aug-23,KOTA,Books & General merchandise,450,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
6f5de11a-2e1d-4ce0-86c7-6549b51d4376,Inbound,Returns,Reverse Pickup Enquiry,My query is not resolved  ,05cf651a-f7a1-4e9e-a729-433df1841bd6,,21/08/2023 15:47,22/08/2023 07:36,22-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,1
6f7672b6-d6d0-4a29-8f5a-4b31636ca769,Outcall,Order Related,Installation/demo,,afa57cfe-1585-485d-9c19-361b876e530e,,22/08/2023 07:20,22/08/2023 07:22,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
482ebc22-4340-438a-be17-0d719830ad64,Inbound,Shopzilla Related,Signup Issues,,c48305aa-5523-4809-95ac-f6541f632dea,,22/08/2023 08:43,22/08/2023 16:02,22-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
f45215e6-49f1-4a25-9249-ca7b6277d5fc,Outcall,Returns,Fraudulent User,,a4f882ad-8cfc-4168-9172-e9dfb9decfb7,,22/08/2023 23:21,22/08/2023 23:22,22-Aug-23,,,,,Jenna Larson,Emily Yamashita,John Smith,61-90,Evening,5
ae825efe-4d07-42dc-acf6-77f64983fdc7,Inbound,Feedback,UnProfessional Behaviour,Our complaint is not solved. Same problem is continue. Your delivery staff not made  delivery a door step. They called me to his delivery office. It's 3 rd time. Your actions are very bad. ,1f391a5c-0944-4f37-a2d3-9b19c2e1394a,16/08/2023 19:03,22/08/2023 12:15,22/08/2023 13:01,22-Aug-23,KOVILPATTI,Books & General merchandise,181,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
5dc5a678-02e0-4775-97f7-4333cf62def9,Inbound,Returns,Fraudulent User,,91107d0b-e5bc-49ed-86cc-9f2a5bacfb81,,22/08/2023 07:28,22/08/2023 07:30,22-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
1e1f3b97-a645-4a81-be0b-4a41a06b0138,Inbound,Returns,Return request,Pathetic customer service ,e0623264-6750-486a-a321-944bdaf35f4c,,22/08/2023 11:11,22/08/2023 16:39,22-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
5628a5bf-ef88-417c-88af-78aa4294084b,Inbound,Feedback,UnProfessional Behaviour,Good ??,0e7e4f13-e5ac-4383-a8f1-e2bd225e1138,,22/08/2023 08:25,22/08/2023 08:28,22-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
c8abf66f-ca4b-4bde-9529-2b2ce0fcc68a,Inbound,Order Related,Invoice request,Make the invoices available in My orders tab anytime without discrepancies atleast to the period of warranty ,e400c3cc-f26b-499a-8364-c77397675715,,22/08/2023 10:04,22/08/2023 11:43,22-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
7b412385-b9ca-468d-b01e-2083621fdf3f,Inbound,Order Related,Installation/demo,,27f87963-a3ed-45dc-b870-72046778001b,,22/08/2023 22:04,22/08/2023 22:07,22-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
e2db3ef5-bbad-4bd0-aacf-3ed4e2d353c0,Email,Returns,Service Centres Related,Miss helped me to understand about the complain in very easy manner. # ,5c0286df-2f46-47e9-98d4-10e8d29a8ddc,,22/08/2023 21:03,22/08/2023 21:06,22-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
7371992a-797a-4e37-9b12-fe13ae668b5f,Inbound,Order Related,Installation/demo,Very good ,74a213e0-7504-427d-be97-3a5bf7c17dbb,,22/08/2023 18:06,22/08/2023 18:13,22-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
7e41e712-1d84-457d-bce4-59bba9ac8e52,Inbound,Order Related,Order status enquiry,replace washing machine ordererd on 05 june 2023 which is non working please install on replace or refund the amount,63aec2ed-d153-46d0-acdd-d889834bf9ec,,22/08/2023 10:00,22/08/2023 10:30,22-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
9c8f5406-c31a-4245-b40d-f445a75daa10,Inbound,Returns,Return request,Customer executive is good in his work.,e5cd54c4-bd3a-439c-b12f-13f82f53ea5b,,22/08/2023 20:22,22/08/2023 20:29,22-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2aed4ffb-24e8-4e7c-a46a-8e91850345bb,Inbound,Returns,Reverse Pickup Enquiry,She was really helpful and good ,11bfe166-c53d-4d0b-bfe4-32a90f4d37c0,,22/08/2023 13:34,22/08/2023 13:38,22-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
871d261f-bd12-4ace-8bb0-b28bc799751c,Inbound,Returns,Reverse Pickup Enquiry,I dont think feedback or suggestions are important for you as you have not taken any action on my issue. ,565d6ab4-60c6-409a-b2f8-f5cb60784c25,,22/08/2023 17:10,22/08/2023 17:14,22-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
79b96a2e-4a01-4578-9627-899d58e3fee5,Outcall,Returns,Return request,please avoid such defective product seller,6225f645-c2d7-455a-a6a1-15f5e4a254d7,,22/08/2023 17:07,22/08/2023 17:09,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c7966365-a052-434a-b426-381661551bfc,Inbound,Returns,Reverse Pickup Enquiry,Very good ,4167d844-75b7-457b-ad2f-c2ffccf1a664,,22/08/2023 08:38,22/08/2023 08:40,22-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
491d7342-342f-4d3b-9795-33e0abfda3de,Outcall,Returns,Reverse Pickup Enquiry,Thanks ??,a1c4f28c-81ba-4f05-bd5c-378363a094ea,,22/08/2023 11:25,22/08/2023 11:51,22-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
7ca8eafb-aaf9-4b45-85e6-687ec58cd38d,Inbound,Returns,Fraudulent User,Thank u,28276f0a-ce86-432a-a0ba-32372a5727c9,,22/08/2023 17:24,22/08/2023 17:24,22-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
c97cefe4-5b2e-4be6-b455-4bca1d20a02b,Inbound,Order Related,Delayed,Good ,036700be-c824-4c77-b7d6-0ff766193307,,22/08/2023 01:00,22/08/2023 01:04,22-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
8b411d67-0566-433e-b1b2-7c4aa2af36fe,Inbound,Cancellation,Not Needed,V,18965f8d-8235-4b56-9e86-634eb7a4a5c8,,22/08/2023 20:05,22/08/2023 22:09,22-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
648140c6-7653-4908-acd0-f91eeed295b1,Inbound,Returns,Return request,,9810ccc3-c7ec-4ed3-bdbc-3f7918338c6a,,22/08/2023 22:34,22/08/2023 22:45,22-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
563e7d57-ff1d-483d-beac-2234f245a4cb,Email,Returns,Wrong,Nice,d940dcc3-ed77-4644-8f55-3732c43c878a,,22/08/2023 16:55,22/08/2023 16:56,22-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
ff7843b6-1c98-4868-9e1d-f25016bf8af3,Outcall,Returns,Fraudulent User,,714a0bb8-0a24-4667-8a9d-13389ddf2b40,,22/08/2023 07:24,22/08/2023 21:36,22-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
58c5789f-2098-43db-bc64-0b5d5033cfd6,Inbound,Returns,Fraudulent User,plz get my replacement soon i am facing a lot of trouble,51e3c7f8-20a5-4003-ae05-affbe16b468f,,22/08/2023 08:48,22/08/2023 08:50,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
555a2513-3d91-4f82-9136-2c594ea1aa03,Inbound,Returns,Reverse Pickup Enquiry,,92864bb2-06e0-47f0-b76f-15e72343c5eb,,22/08/2023 10:00,22/08/2023 10:00,22-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
1aad0f84-22a3-45eb-b67a-2d210e7f3e16,Inbound,Order Related,Seller Cancelled Order,,13256892-5183-4fbb-ad91-576dd3752886,,22/08/2023 19:51,22/08/2023 19:53,22-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
deefcbf5-44e8-4ae4-bb31-c3eeee117a60,Inbound,Returns,Reverse Pickup Enquiry,,85a61a54-be2c-472e-b7c4-fba981c2e287,03/08/2023 19:19,22/08/2023 09:49,22/08/2023 14:06,22-Aug-23,SURAT,LifeStyle,379,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
5eb29468-2b3f-4dc9-901c-b585b8d54a71,Email,Returns,Reverse Pickup Enquiry,Ok ok,9d38c2d2-9b12-41a7-80af-208779e3eab8,,22/08/2023 09:27,22/08/2023 10:05,22-Aug-23,,,,,Jonathan Moore,Zoe Yamamoto,John Smith,>90,Morning,4
33a7df25-afa5-467f-8ef6-36238546de74,Inbound,Returns,Reverse Pickup Enquiry,Safe zone ,bfb23865-eaaa-4431-95f0-76ec73c04894,,22/08/2023 12:13,22/08/2023 12:14,22-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
da161327-f574-46cf-8bf8-73c058337f0f,Outcall,Cancellation,Not Needed,,ecb22a8a-33da-4206-800d-88922354aa8f,,22/08/2023 13:49,22/08/2023 13:55,22-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
addcf9a4-df8c-4553-bad5-9afc6eb1bb38,Outcall,Product Queries,Product Specific Information,,2f98a013-ff18-4e21-a0fd-5e043147b6f9,,22/08/2023 19:32,22/08/2023 19:33,22-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7929c7ec-2b89-442e-94c0-62e92495a804,Inbound,Order Related,Delayed,Very good,4b010828-0cef-4028-af64-04b9e3b00c48,12/08/2023 18:55,22/08/2023 11:57,22/08/2023 11:58,22-Aug-23,GURGAON,Home,697,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
7345c7ff-5e1e-47a3-a278-3ff18b95720c,Email,Refund Related,Refund Enquiry,,fb2aa0ba-26f3-4ac3-a88b-a5914f8ab61d,,22/08/2023 10:03,22/08/2023 10:06,22-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
99ad5da8-5cd6-4b54-ac1d-ac1266eb29bf,Inbound,Feedback,UnProfessional Behaviour,Very good communication skill ????,8c2f40fa-fb2f-4f44-90b9-465dfe394055,,22/08/2023 18:25,22/08/2023 18:29,22-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bab5faa5-d6b2-423f-ba92-2825176a325e,Outcall,Others,Call back request,Please contact,b0e27956-7651-4720-993c-f912b84eca1a,,22/08/2023 18:57,22/08/2023 18:59,22-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,3
87eccc71-0afb-4ba9-b706-181935e4d041,Inbound,Returns,Wrong,,8e6ad55f-735d-4e07-87af-4ca5b7689a15,,22/08/2023 22:18,22/08/2023 22:40,22-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
7090971b-bcfe-4f72-a4b9-d544541980fe,Outcall,Returns,Reverse Pickup Enquiry,,5e56bd8a-3751-46bb-b10c-5c214b12b9ff,,22/08/2023 08:04,22/08/2023 08:05,22-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cd968bae-ddfb-4341-8e86-d6aec99a2518,Inbound,Returns,Reverse Pickup Enquiry,Policy mein bahut   hai customer care mein bhi call  e raho aapki problem ka solution nahi hota,e69558bb-3c18-49df-a1bf-6ab3acf83c19,,22/08/2023 10:16,22/08/2023 10:20,22-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
83851acb-a522-450b-b587-63fefc141678,Inbound,Order Related,Installation/demo,She was very polite and charming,f9d13419-a1cb-4d7b-9728-e38eb8eaf3cf,,22/08/2023 10:57,22/08/2023 11:02,22-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
ac22e5c6-9cc1-491f-b826-fcf14ac7cc6c,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is the worst company,e9f9409b-7fea-47ab-b850-d77c482243c9,,22/08/2023 14:24,22/08/2023 14:32,22-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,3
c46e774a-0d70-4f94-8571-e179ff8eab1b,Inbound,Returns,Reverse Pickup Enquiry,Mera problem jaldi solve karo,a367ac21-2519-416f-b763-b1163aa7b073,,22/08/2023 19:31,22/08/2023 19:37,22-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f1e6ef80-c679-47fd-bced-3d6ac66a1a49,Inbound,Order Related,Delayed,After delivery. Please support customers if not received the materials from your delivery partner.,0229719b-0ac5-4fee-bd3e-5535d9f9b3ac,,22/08/2023 10:55,22/08/2023 11:30,22-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,4
17b8eb06-b558-450e-922c-b9d4c4b03154,Inbound,Shopzilla Related,General Enquiry,Better samjhay,270b836a-41ba-4544-9fa2-c31bada43e99,,21/08/2023 15:47,22/08/2023 19:19,22-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
1f251ac7-c287-45e3-b003-770603a798df,Inbound,Order Related,Installation/demo,,ea2c5b80-4257-49b4-a0f7-6ab8595625d8,,22/08/2023 09:58,22/08/2023 10:15,22-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e7c1cf3f-1b00-4f97-9680-35f38cf37323,Outcall,Shopzilla Related,Signup Issues,,4950ecd7-30ae-4501-aadd-03f62b5d674c,,22/08/2023 15:21,22/08/2023 15:30,22-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
339aed65-39a7-4d54-b797-03270c3f32a5,Inbound,Returns,Reverse Pickup Enquiry,,c0db3f55-c53d-4fb9-937e-a27e66047029,,22/08/2023 19:45,22/08/2023 19:47,22-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
bcc2e27c-0ef1-4855-8c91-d48277578c35,Inbound,Returns,Reverse Pickup Enquiry,,59761f43-1c1d-4108-8ffd-cda64e8b6d1d,04/08/2023 14:34,22/08/2023 11:40,22/08/2023 11:41,22-Aug-23,GHAZIABAD,Electronics,1099,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
33c0fd9f-8051-4f03-a61e-6d0597cc2a06,Email,Order Related,Delayed,,a8009d95-de22-4752-8cfc-c32012c1d75b,,22/08/2023 13:13,22/08/2023 13:15,22-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
1cdb8625-7cf4-410e-9508-affd674b17ce,Inbound,Returns,Reverse Pickup Enquiry,,4fabb50f-19cc-4985-a03c-4f2805077b1b,,22/08/2023 18:48,22/08/2023 20:18,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
6b0bda6e-c3eb-4fd2-82d1-ce8acedaf18e,Inbound,Returns,Reverse Pickup Enquiry,,daab41d5-3898-4406-a941-6baf5ee926c7,,21/08/2023 19:16,22/08/2023 15:55,22-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
486b1f2f-b5ee-4f5c-897d-b55064fe8c13,Outcall,Returns,Reverse Pickup Enquiry,Good experience ,3460207e-852a-4f5a-aa34-353064e67360,,22/08/2023 06:13,22/08/2023 06:25,22-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
700f5a17-17f6-4791-bafc-fcdb249dd555,Inbound,Returns,Return request,Customer care executive support is good and very polite behavior..,56b2b108-0748-42f6-a8f1-5b1657ab0591,,22/08/2023 11:24,22/08/2023 11:32,22-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
42425336-1e1f-43cb-a395-d5ab7c6e7bae,Inbound,Order Related,Order Verification,,e82f458f-7958-4aff-80c3-7d87df4c0ac0,,22/08/2023 14:28,22/08/2023 14:32,22-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
3dc0ea7d-57c9-4415-b845-0b4cee71d9a5,Outcall,Order Related,Order status enquiry,,14721949-5191-4764-bd8b-4bd83a974d43,,22/08/2023 15:37,22/08/2023 17:18,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e02d3210-d591-4820-9a90-10d8d4c3ca95,Inbound,Order Related,Delayed,,73539410-846d-4911-9855-3707e75fa896,,22/08/2023 20:22,22/08/2023 20:25,22-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8e455497-b6cf-49ff-9988-2f70a69d8f91,Inbound,Returns,Return request,Good ?? person ,7e4717a6-82ca-4380-b438-24301c9f70dc,,22/08/2023 21:35,22/08/2023 21:56,22-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
9877f9cf-d7be-4b29-a0b7-b980f21364c0,Inbound,Order Related,Installation/demo,,026f935d-6d35-4893-8058-dfa871a73778,,22/08/2023 10:07,22/08/2023 12:47,22-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
4b1be453-df0b-4fa4-9168-17503ce699bb,Outcall,Refund Related,Refund Enquiry,Nice ??,fbd05373-b6c9-4b30-9a51-b5c0abe10671,,22/08/2023 14:55,22/08/2023 14:57,22-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
52e66bd5-74e1-42ff-b5b0-62e1b3593ed1,Inbound,Refund Related,Refund Enquiry,,608ca265-c1fb-47a0-b32d-d4a61e4a6b53,,22/08/2023 16:49,22/08/2023 16:49,22-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
b385c4d5-df50-4ff6-b0e8-f5cdef60b083,Inbound,Returns,Exchange / Replacement,Option for getting money in account rather than gift card on selling back old phone.,619c1935-c5cb-4349-9152-2e3556bb0fcf,,22/08/2023 21:54,22/08/2023 21:57,22-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
827c5d6e-17d6-480a-945d-ccb546dc8213,Inbound,Returns,Service Centres Related,,4eea4a6a-25cb-406e-82b4-a5fd6f02108e,,22/08/2023 01:06,22/08/2023 01:07,22-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
700320eb-5afa-4054-843d-d39bd7abc0b9,Inbound,Returns,Reverse Pickup Enquiry,,840c73f3-688e-4e00-9c54-a7df015644d2,,22/08/2023 16:29,22/08/2023 16:38,22-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d59d7cd6-c483-43d2-86ca-ab9aaa19f5fb,Inbound,Refund Related,Refund Related Issues,,398d6de1-6998-431f-a5fb-aa866ddf96e3,11/07/2023 06:58,22/08/2023 09:55,22/08/2023 09:58,22-Aug-23,MANDYA,Books & General merchandise,290,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
1b8b0f37-4d09-4ba3-af0d-06e1c402f37c,Inbound,Order Related,Customer Requested Modifications,Good service ,00b362d7-65a6-423d-ab81-e38377f34c3e,,22/08/2023 09:56,22/08/2023 12:12,22-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f1600e9f-92c9-4dac-8ff0-4884573daffd,Inbound,Order Related,Order status enquiry,,f58fedd4-75b8-4c12-a612-bc7df3577d54,,22/08/2023 10:33,22/08/2023 10:43,22-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
21d69858-19c8-4bba-bbc1-e5e3f296733e,Inbound,Returns,Reverse Pickup Enquiry,,0ef3327e-f9f5-4206-b57f-a9bb3b85ecd3,04/08/2023 00:25,19/08/2023 09:45,22/08/2023 17:59,22-Aug-23,TAPI,LifeStyle,3590,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,1
d894b2e9-afd0-4a9a-9115-6428a019245b,Inbound,Returns,Missing,Nice call with customer care ,bb3e296f-779e-434b-b6da-8d6c0667f771,,22/08/2023 14:01,22/08/2023 14:03,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
9ea76bf5-5388-4dc0-8d1b-c99d7858f2f6,Inbound,Returns,Fraudulent User,,9cb788ff-6e31-479c-b333-c53904aba5a3,,22/08/2023 22:51,22/08/2023 22:59,22-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
51a75d34-2180-4320-ae6d-8824826d50e7,Outcall,Order Related,Order status enquiry,,9c5d6088-b31c-43ef-b3c6-62d8d41ee790,,22/08/2023 00:05,22/08/2023 00:18,22-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
e0d21a14-498e-4bba-b346-cc010e946367,Outcall,Returns,Return request,Nice experience ,b67586eb-f926-411f-98a0-4f90caf51c5d,,22/08/2023 20:51,22/08/2023 20:55,22-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
e9657b86-a385-437d-a189-7b81f5983d02,Inbound,Returns,Return request,,b8e25b0f-9a5a-4305-9911-69a08a8b05f1,,22/08/2023 21:28,22/08/2023 21:29,22-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
a39123d9-16d9-4071-933c-29dc66fd897e,Outcall,Order Related,Order status enquiry,,ac839e77-81e7-43f8-b9c6-351b023ba553,,22/08/2023 13:20,22/08/2023 15:30,22-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
390292d4-1591-4b9d-87a5-d3b66d6d0213,Inbound,Payments related,Online Payment Issues,,6ac4ef00-2280-44a7-a9b6-50a7a3cc3e83,,22/08/2023 15:42,22/08/2023 20:07,22-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
198b0937-9dca-461e-9199-2920609613ae,Inbound,Cancellation,Not Needed,Change the delivery company ,7891de76-516b-47a0-8a72-b31ab65d290e,,22/08/2023 09:49,22/08/2023 09:52,22-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
d4366fb4-ca75-410d-a4cf-66ba21e18421,Inbound,Returns,Reverse Pickup Enquiry,Awesome  service ,1d63431e-f9b2-4bcb-ad57-fee27eb9f3ca,,22/08/2023 14:31,22/08/2023 14:32,22-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,5
1d9751b5-fe36-464a-a1d0-bcc1b0931b71,Outcall,Order Related,Order status enquiry,,d60b4baa-e8fa-4c3a-b1fb-927c7660cda6,,22/08/2023 14:56,22/08/2023 14:58,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
02132261-695f-4c04-b483-2ac70ebf85ab,Inbound,Order Related,Installation/demo,,9c2a5d8c-414b-490f-9c73-d5765bb893b5,,22/08/2023 21:42,22/08/2023 21:43,22-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
631379ae-e9c8-46e8-816d-582e16663302,Inbound,Returns,Reverse Pickup Enquiry,,68404e12-004e-4f7e-bece-22624a9e2cff,,22/08/2023 09:18,22/08/2023 09:19,22-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2b0f5b0f-f5d1-4f59-81cd-81dd3e6a0892,Inbound,Product Queries,Product Specific Information,,5497464e-87cc-463e-9edc-90f5a8831609,,22/08/2023 14:40,22/08/2023 14:41,22-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
942c28c6-5af7-4a5e-b6d1-0b60811a493b,Inbound,Returns,Return request,Instead of chat you display customer care number ,ab31c9f8-085b-4f6f-8f14-1ba6d31fa5c3,,22/08/2023 13:05,22/08/2023 13:07,22-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d022ae0e-36ba-4b0a-9085-14d60d4daba1,Inbound,Returns,Reverse Pickup Enquiry,,c04b4c6f-7493-4833-bc61-3ead7cadefe1,,22/08/2023 12:56,22/08/2023 13:00,22-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
55f20b7e-8672-4c84-9887-93b227c28d1b,Inbound,Returns,Reverse Pickup Enquiry,,2d5bcfd2-0e99-4165-8763-7987eb3549f8,,22/08/2023 20:43,22/08/2023 20:55,22-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
a9aa9553-84d9-42a6-9a00-dddcba0e5845,Inbound,Returns,Service Centres Related,,c2e61c44-30eb-4042-9a01-586b89f51bc0,,22/08/2023 18:58,22/08/2023 19:12,22-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
60905269-9a7f-44b1-9a78-108693b991e6,Outcall,Product Queries,Product Specific Information,,dff2698d-a1a1-4a14-866f-38f16f17ecff,,22/08/2023 16:40,22/08/2023 16:42,22-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dd6bae50-224e-4940-b520-8e5159070376,Inbound,Order Related,Installation/demo,Mera pankha bekaar   ,be38e88b-3bde-4cef-b22e-04488af1f676,,22/08/2023 07:38,22/08/2023 07:52,22-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
31c8a272-7bae-484e-aea4-4b2a8972fab3,Inbound,Product Queries,Product Specific Information,Right way to talk.. Everything is good ,a8a9a5ca-b770-4bc5-b79c-54e7c3badea2,,22/08/2023 20:52,22/08/2023 20:53,22-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
5be9d16c-f49f-4b3f-88ef-81d74ff348b5,Inbound,Order Related,Installation/demo,,f7baa611-d69b-4a4d-8973-c06ef38ca328,,20/08/2023 11:47,22/08/2023 14:59,22-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
2c625c6a-7e8d-48f9-aeb1-35e677144f77,Inbound,Order Related,Seller Cancelled Order,Lean from SuperBuy ,8dc88ac9-2e66-450d-8fb4-0a43a334934a,,21/08/2023 21:33,22/08/2023 11:09,22-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
c27751ae-7185-41e1-b7d5-c3291caef663,Outcall,Returns,Missing,,abb7f1fd-ea34-4c4b-9961-4b43b2ba44ef,,22/08/2023 01:04,22/08/2023 01:06,22-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
e34bbed4-3f3b-4904-82aa-4dfeec4d8f86,Inbound,Order Related,Delayed,,07c24472-d107-4289-a47f-c644d250e8e0,,22/08/2023 11:18,22/08/2023 11:21,22-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,1
d02e50ed-ba8a-4a7e-bbf6-b126d06dd508,Inbound,Returns,Reverse Pickup Enquiry,,2fe93134-c31f-4419-b1b3-e1a9321077bb,,22/08/2023 14:35,22/08/2023 14:37,22-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
1752dc41-0d16-45e2-a78e-2ea3d585b4a3,Inbound,Returns,Fraudulent User,,c5adc12a-2c69-4ad4-bfcb-b62f4b2fc9e1,,21/08/2023 23:33,22/08/2023 00:29,22-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
94b32600-014b-43eb-a82e-15e9b9c0a287,Inbound,Order Related,Installation/demo,Thankyou,8318fb60-664d-45b5-be2e-cbd4a9a40073,,22/08/2023 12:24,22/08/2023 12:28,22-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ec69c8fb-763c-49ae-8330-1a8a510324d8,Inbound,Order Related,Order status enquiry,,2663228c-6422-48a1-baed-4dde693a63ad,,22/08/2023 16:34,22/08/2023 16:37,22-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e6e39474-a0b0-4783-85bb-b8b84379c411,Inbound,Shopzilla Related,General Enquiry,Not resolved my issue..,c54b0ebf-2654-48d2-af4c-ad245ea5bf4a,,22/08/2023 20:34,22/08/2023 20:47,22-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,1
d395cf08-96e7-4b81-a300-ecca703536e6,Outcall,Product Queries,Product Specific Information,What happen why are you not interested to resolve the problem?,3dd03591-5124-4a08-b864-6d7762ebdb4a,,22/08/2023 08:55,22/08/2023 08:56,22-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
3633cdd0-6865-4eae-837a-5d4513eeb108,Inbound,Refund Related,COD Refund Details,No Thanks a lot ,3632a7e6-8aad-459f-9d95-0cb19ac0b089,,22/08/2023 09:25,22/08/2023 15:23,22-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
eb8050e3-4c4c-4da0-879a-03ed07795c1d,Inbound,Order Related,Delayed,,885204d8-6d60-4a44-b7d6-96f588307814,,22/08/2023 12:34,22/08/2023 12:44,22-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
90635a7d-07c5-443e-b030-c9354f26868c,Inbound,Order Related,Invoice request,V v v v vvvvbbbb good ,32d99332-c6dc-427e-8efd-14d2381bf8d7,,22/08/2023 18:18,22/08/2023 18:19,22-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
44f52b96-a5e7-4458-83a9-38775ea09083,Outcall,Refund Related,Refund Enquiry,,91d96640-b9a1-42a0-a50f-188c11cafb0a,,21/08/2023 21:32,22/08/2023 07:56,22-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
931784ea-8aac-4f3d-8aae-906e3f8de41b,Inbound,Returns,Fraudulent User,More flexibility ,f30d2bdd-6d46-40db-b54b-002806dccb16,,22/08/2023 09:21,22/08/2023 09:22,22-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
321e672e-0fc7-4682-a6b1-fbce05f70f75,Inbound,Returns,Reverse Pickup Enquiry,,8349a3a9-ba6d-477e-b9da-6b2cae4defd3,,22/08/2023 16:48,22/08/2023 16:49,22-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
52d02907-06f2-47c2-9192-20b18f117402,Inbound,Refund Related,Refund Enquiry,Good service ,168623ab-0dff-44dd-96d0-44fc06b19c9e,,22/08/2023 19:48,22/08/2023 19:58,22-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
03dbb951-ae42-4617-a808-4dee051c8dc4,Inbound,Order Related,Order status enquiry,,48181dba-258c-4362-8160-02185f2a3fd6,15/08/2023 17:00,22/08/2023 13:57,22/08/2023 14:02,22-Aug-23,CHHATARPUR,Books & General merchandise,248,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
59bd182e-f714-4e3c-ba1b-2fdd71c5ec38,Inbound,Returns,Reverse Pickup Enquiry,,8fcba018-06a9-4452-8257-2ed0071ebc58,,22/08/2023 11:27,22/08/2023 12:47,22-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
80094b17-45e7-4246-83f7-fdb42b02b74b,Inbound,Order Related,Order status enquiry,,a6707c7f-1118-41eb-ad32-ce3f6fdfc899,,22/08/2023 15:17,22/08/2023 15:59,22-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6f9e55b1-779c-40c5-89f1-e00fb2c50cfe,Inbound,Order Related,Installation/demo,,e49921e9-d137-4867-aaca-d7ccffe2b26e,,22/08/2023 16:18,22/08/2023 16:39,22-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
d4471e87-1208-4dcf-b703-161b4e702d52,Outcall,Refund Related,Refund Enquiry,,60e2d81e-23ee-4d20-a7a4-4bb3340a627c,,22/08/2023 12:43,22/08/2023 12:44,22-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
56eb996d-2f9e-4851-a81a-e1237cfca052,Inbound,Returns,Reverse Pickup Enquiry,,b1d4d679-a209-431f-aba8-5a6a9f1cacb7,,21/08/2023 14:39,22/08/2023 10:10,22-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
27646dc8-6c08-4e02-a6f4-db7367f13d2a,Inbound,Refund Related,Refund Related Issues,,1d150219-0c9e-41aa-a166-4f63e1e22234,,22/08/2023 21:04,22/08/2023 21:05,22-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
2a23022b-54d5-491e-9168-457426cee366,Inbound,Payments related,Wallet related,,6cfe5fd2-bcc4-495d-9577-2d921ffcd929,,22/08/2023 12:56,22/08/2023 17:34,22-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,2
40a8f788-2d7c-4725-8676-6cdc896ef49a,Inbound,Returns,Reverse Pickup Enquiry,,a3b938ce-c678-498d-b0d3-5d483aac4f06,,22/08/2023 14:29,22/08/2023 14:29,22-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
d7e6dcb4-2ad5-4a1b-bab0-b24713398496,Outcall,Returns,Return request,,eb3fc336-6075-4658-85ae-2a214e7655d5,,22/08/2023 17:17,22/08/2023 17:31,22-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
733d09fa-9607-455c-905c-7198c6291e11,Outcall,Returns,Wrong,,ccef532d-fa85-4d66-a6b2-859e1be38b7d,,22/08/2023 22:53,22/08/2023 23:40,22-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
b28bd189-7289-4e46-827e-01e1f23db5b2,Outcall,Order Related,Delayed,,492d8962-fdfb-4ce0-9591-08a4e4b732a5,,22/08/2023 07:25,22/08/2023 10:28,22-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
eb35a5af-16d2-4a95-ba57-ab55cac37e52,Inbound,Returns,Wrong,Thank you mam ??       & Nice ?? I love it your Voice ??,80a488b2-4c8d-4be2-911d-ba60ee3b7251,,22/08/2023 08:51,22/08/2023 08:53,22-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a5162583-89b1-438e-9d7c-31bc4829b781,Inbound,Returns,Return request,I didn't get return for my order that i received misplaced ,c0e0a6a4-c011-4d7e-a9c9-53f43b6551ff,,22/08/2023 12:51,22/08/2023 12:53,22-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,3
43060cdf-574b-4237-93ff-0ab5493c7d1e,Inbound,Order Related,Installation/demo,good,649f587b-de30-4bd1-8b3f-90ca26660e22,,22/08/2023 17:02,22/08/2023 19:39,22-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
fe4ff451-6245-4265-b09e-ab495626db89,Outcall,Returns,Return request,Ok,4cb968e0-183c-40d5-b74a-d083f4d169a4,,22/08/2023 14:00,22/08/2023 14:01,22-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
b34c5342-53be-461c-92e7-65772af3bd21,Outcall,Returns,Return request,Thanks,79b10c88-813a-4332-ae96-1d18e9ecaffb,,22/08/2023 07:27,22/08/2023 07:30,22-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
bb73b1b7-7bda-4515-9cf8-91db77d10a9f,Inbound,Returns,Reverse Pickup Enquiry,,92fd80f2-7b35-4e5d-a55f-601ca64242b6,,22/08/2023 13:02,22/08/2023 13:04,22-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
7988e2b8-6cc1-45d5-ba0b-a98e0c5419ec,Inbound,Order Related,Order status enquiry,,a6963361-490c-4a81-9a34-f6e35622bfd7,,22/08/2023 10:59,22/08/2023 10:59,22-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d3998a09-5179-48b2-b8ef-ebbe010f2f4e,Inbound,Returns,Reverse Pickup Enquiry,,58f9b540-9edb-4961-9d32-ea8515f130b7,,22/08/2023 19:18,22/08/2023 19:20,22-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
16e2f90d-daa5-4d08-87de-a10e39ee8ca3,Inbound,Refund Related,Refund Enquiry,Customer should have proper visibility of refund status. In current case it's show,5bb3f99e-f69d-40ce-8bcd-6b3240d4d03d,,22/08/2023 19:49,22/08/2023 20:07,22-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,3
43595b6d-002e-49ec-b4be-dcb7c4968e71,Outcall,Order Related,Installation/demo,????????,673c69e9-4a60-4074-84fc-8da2e006348e,,22/08/2023 21:09,22/08/2023 21:16,22-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
97cfcf71-85a9-48a1-8af1-4a4539a1dc86,Outcall,Refund Related,Refund Enquiry,Why are u appointed these type fool customer executive?,a336a167-325a-4daa-bc75-8facc1c5abd0,,22/08/2023 08:30,22/08/2023 08:31,22-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
0f266e66-8182-47cc-b5c4-93620b33ab46,Inbound,Returns,Wrong,,27499c86-a0d6-447e-be28-44ef0df00ad2,,22/08/2023 19:43,22/08/2023 19:45,22-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
b9fad1e9-8ffe-49ee-8ea8-c4ef87a7bea5,Inbound,Order Related,Customer Requested Modifications,Cknb,2bfab07d-57b4-40e0-8b4a-24712cbedde1,,22/08/2023 00:38,22/08/2023 00:39,22-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d19fb1e9-28fa-472c-8d6f-89fb765557d4,Inbound,Refund Related,Refund Enquiry,,e3d7f75f-e203-411e-b505-77bc821ebe42,,21/08/2023 22:38,22/08/2023 00:23,22-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b7fea9ed-bb6c-4f8d-97fb-ce5691448392,Inbound,Order Related,Installation/demo,,4a0aec8b-0f15-4d11-98c3-a65870e98a89,,22/08/2023 14:00,22/08/2023 21:40,22-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
302e4488-df64-4b72-9102-2ad4e32b7e89,Inbound,Returns,Reverse Pickup Enquiry,Good sarvice ,3c1171ee-7643-4c77-8d7b-af6098351207,,22/08/2023 14:23,22/08/2023 14:53,22-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
e6ef1d1f-e12d-4c2b-bac6-ad6c102f01ae,Inbound,Returns,Missing,,70839969-6a6d-4c0a-b9d4-d5f4792a0386,,22/08/2023 13:36,22/08/2023 13:52,22-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
542ad9af-6e18-4ff7-a616-0f299fe14a1e,Inbound,Returns,Reverse Pickup Enquiry,,d348b734-507d-4df4-bee5-b1d9bb2b4bf7,,22/08/2023 07:20,22/08/2023 07:21,22-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
8b715915-224f-4c21-8777-f8a7b913025e,Inbound,Returns,Wrong,,77cc877b-c273-4d62-9460-ce95f70817d5,,22/08/2023 10:22,22/08/2023 10:30,22-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
8d204878-d678-468d-915a-767797d82911,Outcall,Order Related,General Enquiry,Very good ??,4c3fe046-f8f9-4425-8e7e-31215d0a59d6,,22/08/2023 13:51,22/08/2023 13:52,22-Aug-23,,,,,Melanie Lee,Aiden Patel,John Smith,31-60,Morning,4
daf755ba-8a31-429d-aa53-970f744e4295,Inbound,Returns,Reverse Pickup Enquiry,,fb092bfa-7e42-4a94-bca6-0f670e5fba63,,22/08/2023 15:12,22/08/2023 15:14,22-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8e7348a8-0c15-4076-b302-db7a20d166f6,Inbound,Order Related,General Enquiry,,eefc3d5d-f315-4009-b8bd-e041c579e68e,,22/08/2023 16:55,22/08/2023 16:58,22-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
75798a9a-bb8d-4794-b547-ff725e87a49a,Inbound,Order Related,Order status enquiry,,866cb091-7566-48d8-bade-c0eac2169827,,22/08/2023 20:07,22/08/2023 20:16,22-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
5c1108a8-be0f-430f-bc04-0060ec84a2de,Outcall,Returns,Missing,,add3bc16-e3b5-47bf-94b9-9891fdc6d094,,22/08/2023 12:56,22/08/2023 12:57,22-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
0705cb25-cf98-4225-8e38-5e195c956efc,Outcall,Returns,Reverse Pickup Enquiry,,ff759fb6-6010-417f-937f-323e5647e1f2,,22/08/2023 19:02,22/08/2023 19:07,22-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
3b0aa589-661a-407f-a90b-973fb6fd2794,Inbound,Cancellation,Not Needed,Happy with customer support executive,2addf856-29e4-47be-ab12-20b4cfa04f02,,22/08/2023 09:15,22/08/2023 09:47,22-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
44568e6f-d5c4-4113-81c7-e442d0df697c,Inbound,Returns,Reverse Pickup Enquiry,Customer support is very excellent ,b67887c2-ea09-4b54-a45c-4f571daa89ca,,22/08/2023 13:31,22/08/2023 15:00,22-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
cf969dd2-3430-4a4d-9125-d84e896a4309,Inbound,Shopzilla Related,General Enquiry,Best partition on Shopzilla ,5d09f581-be46-4fa1-92b4-b2843a97597c,,22/08/2023 15:39,22/08/2023 15:40,22-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
8c101894-3998-424a-8023-5ba1b181b363,Email,Feedback,UnProfessional Behaviour,,a1e9e3a8-b106-45e5-8097-16f31fbaedb4,24/07/2023 23:41,22/08/2023 10:50,22/08/2023 10:51,22-Aug-23,SATTUR,Books & General merchandise,199,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
27ed2a90-f314-4e94-9abc-0efd69c5fbee,Outcall,Returns,Service Centres Related,,b87c7f1c-e6ec-42ec-bd5b-6ace2c5d7d15,,22/08/2023 00:37,22/08/2023 13:43,22-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
e01af9e3-f3be-4f66-97ad-d01c266ea5c1,Inbound,Returns,Reverse Pickup Enquiry,,6ac2a257-b098-4d0b-acfc-caabb5f47903,,22/08/2023 00:12,22/08/2023 00:12,22-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0bf3b348-3dd0-494c-bdce-a513a915640f,Inbound,Order Related,Delayed,,2bafe49c-d6ad-454e-b20d-8eec1f7b42ad,,22/08/2023 21:58,22/08/2023 22:04,22-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
770c09fe-3787-417b-ad89-4423e1e2e4ba,Inbound,Returns,Service Centres Related,,2ba6bc4e-3164-4a00-85e6-f496454f125e,,22/08/2023 23:05,22/08/2023 23:10,22-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4bf0fcd3-a2cb-418d-b662-fc062092a7b8,Outcall,Returns,Return request,,9a538418-c94e-477b-a476-b77e1d7e7058,14/08/2023 05:43,22/08/2023 20:52,22/08/2023 22:07,22-Aug-23,PUNE,LifeStyle,807,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
9a67ee60-9eb9-4865-a369-db62b1d1b2fb,Outcall,Returns,Return request,,569e192c-138e-4bd0-b6ae-c35736518e12,,22/08/2023 20:10,22/08/2023 20:12,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9198e4ac-ad8b-4cee-9cbc-e199521990b4,Inbound,Order Related,Delayed,Not at all ,8ec6f562-77c3-4037-bf42-92d3e79750b4,,22/08/2023 14:02,22/08/2023 14:03,22-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,2
ceb36822-d8b8-4d86-8da4-ca274045813e,Email,Order Related,Installation/demo,,0527def7-b7be-4a6f-ab4f-d43868358c8f,,22/08/2023 14:51,22/08/2023 14:56,22-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
1f6a73dd-5010-4f58-8d40-59eabc63b9ef,Inbound,Returns,Return request,,5bb83188-ce81-47dd-bb99-5d038b21909d,,22/08/2023 14:04,22/08/2023 14:06,22-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
c3f9f665-edc3-4b87-acec-722cfe58b455,Inbound,Returns,Return request,Thanks ,c9973666-ecae-406d-8f3d-f5d2140824de,,22/08/2023 16:28,22/08/2023 16:30,22-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,2
ac595843-c93d-446a-84a4-90a0b255b8e2,Inbound,Returns,Reverse Pickup Enquiry,,16860a13-8e3d-4f37-a6c5-349677a2d31a,,22/08/2023 19:51,22/08/2023 19:58,22-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
820d6f55-3a8d-49fa-8eaa-d4eb0c66d393,Inbound,Returns,Reverse Pickup Enquiry,,07bd670e-6ad9-4e30-859e-74797f733836,11/08/2023 08:35,22/08/2023 06:12,22/08/2023 06:13,22-Aug-23,,LifeStyle,799,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
1e83a7e1-6d58-4ea9-9184-7924bf805e4e,Email,Returns,Damaged,good ??,e9bbf02f-56f7-4807-a892-880c0b2bca13,,22/08/2023 00:33,22/08/2023 00:34,22-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
3472684e-d257-490a-90cd-f480fd987a97,Outcall,Returns,Product related Issues,Excellent ,9cdcce47-8c37-451a-ae5d-04f640202b73,,22/08/2023 16:56,22/08/2023 17:15,22-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b99db238-108a-40a4-8df9-db830130c48b,Outcall,Returns,Fraudulent User,Nice ,e4825f6e-ffa3-46da-82ac-7e7dd1a53cec,,22/08/2023 17:26,22/08/2023 17:54,22-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
eceb6ba8-060a-44f5-9c34-169c4288b690,Inbound,Returns,Reverse Pickup Enquiry,,b96a1bf7-a045-437c-9ce6-fd1316b01fe8,,22/08/2023 20:16,22/08/2023 20:26,22-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
49f4d7c3-7cc5-49d7-bcf3-327abbf59330,Email,Order Related,Delayed,,b1d2d4fc-64ae-4ea9-bd71-e002d72d3443,18/08/2023 16:10,22/08/2023 14:05,22/08/2023 14:07,22-Aug-23,RISHIKESH,Mobile,13999,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
4763de49-840b-4f50-889f-51112661488a,Inbound,Returns,Reverse Pickup Enquiry,Damaged 4 paked but retun requst 1paked ,b6c576b9-21c8-4997-a94d-22df0b3dc88a,,22/08/2023 17:00,22/08/2023 17:20,22-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,2
9fd15d2e-806a-4d24-8a51-140d14b79b9e,Outcall,Returns,Fraudulent User,,a175f869-567b-4c1b-aa1a-d0e29ac0c896,,22/08/2023 17:10,22/08/2023 17:47,22-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
da86e0d5-59be-469a-b3a6-3074434df5e2,Inbound,Order Related,Invoice request,,c73e8bc5-12cf-443b-9635-a3bdf2ecdbc9,,22/08/2023 15:59,22/08/2023 16:03,22-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
ee1ee509-7bf2-468b-9335-769439bda647,Outcall,Order Related,Customer Requested Modifications,,69b401f8-7726-40c0-bbf3-a93bdd7cbe62,,22/08/2023 09:30,22/08/2023 09:33,22-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
47849e22-870e-426f-8eb3-b86eb4db42f1,Inbound,Order Related,Order status enquiry,,00b8bb7d-d73f-48a7-912b-7800de895d14,,22/08/2023 14:06,22/08/2023 14:06,22-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e0b69792-7d99-42ff-b0ff-bd31cdeef274,Inbound,Order Related,Delayed,Great service departmentBut dilevery is chutiya ,0f1bb95e-42a6-4c3f-a8a6-88e6e14de336,,22/08/2023 21:49,22/08/2023 22:18,22-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
8a1b5afa-a172-4564-b588-68c8a38a29a6,Outcall,Returns,Reverse Pickup Enquiry,,6656e6f1-646f-46ed-afb7-bf6847911f7b,,22/08/2023 17:52,22/08/2023 18:05,22-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
c106fbad-c451-415f-b7de-06e767149ac8,Inbound,Returns,Return request,??????,bf066f54-2b51-4d79-9272-16e457270e1d,,22/08/2023 20:49,22/08/2023 20:53,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bccfe186-16c3-4e58-b73b-ca6c418e2832,Inbound,Returns,Wrong,,77d22e07-14c4-4ed0-95d4-6fa54362cf21,,22/08/2023 08:31,22/08/2023 14:47,22-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
5e28826a-9ff9-48eb-aeb4-29c5a77f5a13,Outcall,Returns,Return request,,81746030-38fe-484f-8fb0-6e55f5fd0a23,,22/08/2023 12:28,22/08/2023 12:32,22-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
d190011f-6c77-4a3f-827f-8a54ca2fa9f3,Inbound,Refund Related,Refund Related Issues,,2416d312-d4ae-4a05-a760-be848b818efa,,22/08/2023 16:59,22/08/2023 17:06,22-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
54392d3b-ce2d-4862-8169-5b63621bda4d,Inbound,Payments related,Online Payment Issues,5,59c98afa-0f51-4b71-a282-171415134f40,,22/08/2023 18:40,22/08/2023 18:41,22-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1f4396b9-395e-4c39-9726-055f41db969f,Outcall,Returns,Wrong,,30d74bc7-53ac-457f-b792-001bf7025d0a,,22/08/2023 09:38,22/08/2023 11:02,22-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
09ee7611-96e6-4bba-8957-0266873f5463,Inbound,Returns,Reverse Pickup Enquiry,,6931228c-fef5-4712-9fca-ac59378b6b2f,,22/08/2023 17:13,22/08/2023 18:53,22-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
bebe3b39-1088-4dfb-bd27-a54eb89e98da,Inbound,Order Related,Order status enquiry,,10899858-a550-464e-98ff-7481bef0f95a,,22/08/2023 19:33,22/08/2023 20:58,22-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
9795ea23-2867-40fb-af0a-3e7f9d68ea48,Inbound,Order Related,Installation/demo,,dd550671-4a75-4193-85fe-059795053677,,22/08/2023 19:54,22/08/2023 19:57,22-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
d4336812-95ca-4a75-8897-e3f2225e0034,Inbound,Returns,Service Centres Related,,308dd8ee-a10b-4d86-8687-1eb4590b29f3,24/02/2023 16:10,22/08/2023 17:33,22/08/2023 21:38,22-Aug-23,KENDRAPARA,Home Appliences,7999,,Monique Graham,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
c5d88716-402e-4ae5-a469-4c9116583db1,Outcall,Returns,Reverse Pickup Enquiry,Good job,b2f3b35d-f1c3-45c1-a4d0-8f48a5172424,,22/08/2023 10:23,22/08/2023 10:24,22-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
5c63d49c-5a0f-43f2-8185-f17a2f4b103c,Inbound,Returns,Reverse Pickup Enquiry,Customer service mam was excellent in communication skils,4f0c8cdf-c680-4b1e-a94c-1558a4542261,,22/08/2023 11:46,22/08/2023 11:47,22-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
6e0b7a52-6cd6-4ee2-b2b3-03b7155d59ed,Outcall,Refund Related,Refund Enquiry,No need,2e7d68b4-a83e-4634-8a42-f9946ff5db22,,22/08/2023 13:03,22/08/2023 13:11,22-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
9a17f8d0-2b5c-4c3b-acb5-54ab30f91d70,Email,Returns,Return request,,276e3b88-3de0-4db3-b6e0-db30e63e2356,,22/08/2023 18:06,22/08/2023 22:03,22-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,4
acdff4d6-f943-4b75-a30d-2c2e1a840500,Inbound,Returns,Reverse Pickup Enquiry,,2389cb2c-8a72-4be8-91c0-351733340e19,,22/08/2023 20:34,22/08/2023 22:22,22-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
97387919-2679-419a-b5dc-20d8b20d4f98,Email,Returns,Reverse Pickup Enquiry,,23d03841-fa47-4942-a108-8a317e5110ee,23/07/2023 19:01,20/08/2023 15:51,22/08/2023 10:13,22-Aug-23,PUNE,LifeStyle,3640,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
e78ea7e3-b037-4e35-b86b-9f408726a1c3,Inbound,Order Related,Delayed,,ff4f31f2-c38b-41e5-8090-23eddb9e758c,,22/08/2023 14:23,22/08/2023 16:14,22-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
02968765-f9f3-44ea-90b1-e53e5b591c20,Inbound,Returns,Reverse Pickup Enquiry,,1f4fb17d-5fe8-4c4a-92f7-d312fd9a48da,,22/08/2023 11:44,22/08/2023 14:21,22-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
20ce23e9-04d3-4dc6-a319-698158a937e6,Outcall,Returns,Return request,,8b43f0c1-d45e-46ed-9ee8-685d22f9070b,,22/08/2023 15:36,22/08/2023 15:42,22-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
99d593e4-eff1-462c-8aab-b06778c98a43,Inbound,Returns,Return request,,292218bb-85a3-4af6-8be8-9e540ec3f83e,,22/08/2023 18:10,22/08/2023 18:17,22-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
7005c8a5-ba3e-4e3c-9d9b-f214f6abe400,Inbound,Product Queries,Product Specific Information,,1cd65c6c-3e27-4cb1-8cc9-a9dca0c8bde3,,22/08/2023 19:10,22/08/2023 19:14,22-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
9a1f705f-8219-444b-b66e-5ad36bb24fc3,Inbound,Returns,Fraudulent User,"Customer executive whom I interacted with, understood my concern and put her best effort to resolved.",e1874032-76eb-43e4-9903-96ac7062c2c8,,22/08/2023 21:04,22/08/2023 21:04,22-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
2e1425fe-8013-41c9-afea-9841e096ca5f,Inbound,Returns,Fraudulent User,Hii,5d6886a0-7cfb-43c8-9ac3-065dcdd9ca15,,22/08/2023 20:23,22/08/2023 20:34,22-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
59c92a41-0f03-4bfc-9245-5b80aaf2db38,Outcall,Payments related,Online Payment Issues,,03208061-e10c-4461-8863-cd6bc4ed21eb,,22/08/2023 22:12,22/08/2023 22:45,22-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
add11389-02c0-4be8-9ac7-77c636eabbdd,Outcall,Returns,Fraudulent User,,a5549cd6-b542-4dee-b71e-a9fd95703da3,14/08/2023 08:47,22/08/2023 10:10,22/08/2023 13:07,22-Aug-23,KOLKATA,Books & General merchandise,450,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
819afaa3-85e5-43a1-a92d-46e77c3f26bb,Inbound,Order Related,Order status enquiry,Excellent receiving ,23f493e5-e7eb-4a17-a205-fb617858995f,,22/08/2023 19:56,22/08/2023 20:32,22-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
907047cd-036e-47c3-a8c6-c5a7fce492dc,Inbound,Order Related,Seller Cancelled Order,,33679b9c-9e08-4fb7-8403-ee456f7387a3,,22/08/2023 23:31,22/08/2023 23:38,22-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
0559dbba-c2c3-49fb-849b-2634760c9ad7,Email,Order Related,Delayed,,daca293c-4a1c-41d7-a771-83af4eaba2a1,,22/08/2023 13:44,22/08/2023 13:53,22-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
f426760b-6cb6-46a1-bf85-ed0fa0a9a4ef,Inbound,Returns,Exchange / Replacement,,0f00c943-2252-4683-a49e-e408d28a30ed,,22/08/2023 11:52,22/08/2023 11:54,22-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
fb8b7f95-07f2-4a42-8f4e-d9dbe069380f,Outcall,Returns,Reverse Pickup Enquiry,,0ed32ea5-2b5a-41b6-ab66-99385accd837,,22/08/2023 11:18,22/08/2023 11:20,22-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
b0c959b3-4b80-42ee-9366-3097abaef5b7,Outcall,Returns,Fraudulent User,,c202ea96-f16f-4b53-b72c-e608a759112f,,22/08/2023 13:43,22/08/2023 14:12,22-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b2353e41-9dd0-430d-b2b3-01ccae68d6d7,Inbound,Returns,Missing,,3762158f-28c8-4dfd-9948-67fba9e1e91a,,22/08/2023 16:25,22/08/2023 17:40,22-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
2bbdce6c-9636-41f3-8777-5c9af5a8bf63,Inbound,Returns,Missing,???????? ???? ???????? ?? ???? ????? ??? ?? ????? ???? ?? ???? ???????? ??? ??? ???? ??? ?????????? ???? ????????,b07506cb-5a13-42d7-a214-587db77432a2,,22/08/2023 18:56,22/08/2023 19:18,22-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
745d01bd-50f0-4756-a5d5-e2b3b7859a52,Outcall,Feedback,UnProfessional Behaviour,,20d93b9e-5f5c-4cec-9625-24256df3e8bd,,22/08/2023 19:25,22/08/2023 19:30,22-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
48dc06c7-52c0-42f3-80fc-46020733a321,Inbound,Returns,Return request,,51d4357a-35be-4487-9668-233976bbf21f,,22/08/2023 21:19,22/08/2023 21:24,22-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
86c87f7e-377a-4d1d-b038-cd34f1b66985,Outcall,Product Queries,Product Specific Information,,2c8d74ca-03aa-4017-98d7-5774f01eeba7,,19/08/2023 18:57,22/08/2023 15:42,22-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
fad4297c-cd9d-4313-af3c-c9c58bd5d062,Inbound,Returns,Reverse Pickup Enquiry,,031f923e-18fa-4aab-a74a-48b9f02e4efe,,22/08/2023 14:34,22/08/2023 14:36,22-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
cb987ab6-016b-426a-b394-9a4e1d7d245e,Inbound,Returns,Reverse Pickup Enquiry,,3d3358ef-7c5c-4ead-b8af-db5a73349ad8,,21/08/2023 08:11,22/08/2023 21:41,22-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
22b6ab6f-f752-4bbe-9dbf-00775fae7e14,Outcall,Returns,Service Centres Related,,3f010725-7fed-4c43-a20a-01f0ae0c42a8,,22/08/2023 10:14,22/08/2023 12:02,22-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
1f587caa-780a-48c2-8866-30ea30646fd4,Outcall,Payments related,Online Payment Issues,,835a1954-0199-48ae-baf9-3ea2bcfd8760,,22/08/2023 13:05,22/08/2023 13:41,22-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
06774a36-1973-4581-9136-acc3b382b7c0,Inbound,Returns,Reverse Pickup Enquiry,,c3148faa-999b-471a-b8ad-06f610d919c6,,22/08/2023 16:05,22/08/2023 16:05,22-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
2daa363b-6cab-4ceb-bb32-91ea637fb58b,Inbound,Returns,Wrong,,5e178eb9-7289-45e7-8669-c467ba272ef8,,22/08/2023 19:41,22/08/2023 19:45,22-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2a7e4073-b6b1-4afa-8c8f-713fe6a94683,Outcall,Returns,Reverse Pickup Enquiry,,19192f89-c73a-45e6-b7f2-3a3f2ec4ccec,,22/08/2023 20:00,22/08/2023 20:22,22-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
106bbcfb-beb5-43b2-a054-e05fb9b122a5,Email,Order Related,Delayed,,e936ec6f-43e5-43d9-953b-59a62c01ba71,,22/08/2023 09:41,22/08/2023 09:46,22-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
a22332e7-4c6f-42ed-9591-acde88704ccb,Outcall,Returns,Reverse Pickup Enquiry,,52f94a63-ef5b-4554-96a1-b808c36282d0,,22/08/2023 10:29,22/08/2023 10:33,22-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
f465d02b-3193-422f-a3b9-6deb1ae7c7b0,Inbound,Returns,Return request,,9cbf3a74-2d28-4608-9bdb-e88d4500f28b,,22/08/2023 18:15,22/08/2023 18:31,22-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
32612c7b-789a-4dc2-8144-bbed9cb97452,Inbound,Returns,Technician Visit,,b16291ad-d266-4403-9f07-9fb9e4e8c32d,,22/08/2023 09:21,22/08/2023 09:22,22-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
46f7975d-02f7-40b1-be58-5f81e0d2c1f2,Inbound,Returns,Reverse Pickup Enquiry,,336d97f1-bd08-4d25-9c8a-ebcd8d089dad,,22/08/2023 12:41,22/08/2023 12:45,22-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
d853d0f9-99eb-4450-aa0e-dccb98c76eb8,Outcall,Refund Related,Refund Enquiry,,f8e0c97a-5f26-4fc5-9e17-ed66b290e026,,22/08/2023 13:33,22/08/2023 13:37,22-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
cf4ae03e-db88-40a0-8058-dd05a5772518,Inbound,Returns,Wrong,Good ,23d2b432-046f-49a2-b99e-be7d3b0b8179,,22/08/2023 17:18,22/08/2023 17:21,22-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,3
6f0bf94f-f104-4e01-9639-cb6cf5500b76,Inbound,Refund Related,Refund Enquiry,"I spoke with ashutosh ..his entire format was wrong  zero in opening ,closing,lots of dead air,not followed hold refresh protocol but he was very polite throughout the call.as it was his first call he tried to give his best so I want to encourage him with csat",9bd910b1-7ffc-40ff-ad2a-4a539c2cb27b,,22/08/2023 09:39,22/08/2023 09:39,22-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
5e22f669-9524-4b70-8373-7c9b29023f81,Inbound,Product Queries,Product Specific Information,Nice ,0068d2a1-60d8-45bf-aca8-974ca2b866bb,,22/08/2023 22:19,22/08/2023 23:27,22-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
599f080b-dac0-4d2e-b885-9fdbf24061b1,Inbound,Order Related,Delayed,,5dc263d4-bc24-4098-8d3e-d6793ab89e22,,21/08/2023 19:58,22/08/2023 18:17,22-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
acc0f799-aa44-4549-bbab-1530f92c2012,Outcall,Returns,Return request,,0d3aaa8c-483d-41fb-ba2d-d4362cdd7782,,21/08/2023 21:09,22/08/2023 11:27,22-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9a5f7ca1-c940-4bbc-9330-b31eeea7fc54,Inbound,Returns,Reverse Pickup Enquiry,,b8902745-5600-404a-a573-ba6243921843,,22/08/2023 19:42,22/08/2023 19:46,22-Aug-23,,,,,Kathy Weber,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
1c3e763c-0eed-4a63-8da8-afabae338666,Inbound,Order Related,Installation/demo,,6e4b7986-3796-4414-8227-d35e0c3ff533,,22/08/2023 20:04,22/08/2023 20:12,22-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
1fa1514d-d94f-4fc1-b23f-a15eba6c0267,Inbound,Returns,Service Centres Related,good ,cef85253-a292-4486-a874-1736cf417d48,,22/08/2023 21:37,22/08/2023 21:49,22-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
b7430cb3-9578-42eb-a1af-75c5b9f94106,Inbound,Order Related,Delayed,,586cfbc2-945b-4db8-87ba-81211c0c45a7,31/07/2023 21:14,22/08/2023 10:28,22/08/2023 11:41,22-Aug-23,BADLAPUR,Books & General merchandise,215,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,1
a79e5742-c897-4cf6-bc1e-7421e3872672,Outcall,Order Related,Delayed,Good,c56d81a9-c166-44f1-93a2-0c49d077a83f,09/08/2023 07:36,22/08/2023 18:15,22/08/2023 18:20,22-Aug-23,KAIKALUR,Home,1049,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
c19377b8-2fff-46c1-947b-ac612d74437c,Inbound,Returns,Reverse Pickup Enquiry,,7dfc7114-cd57-491a-b92a-84f3c89902aa,,22/08/2023 09:22,22/08/2023 10:10,22-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,2
592d44cc-1c86-4910-842e-2e5cc95fb93a,Inbound,Feedback,UnProfessional Behaviour,,b08e3562-94f7-4cfb-988d-cecef45987af,,22/08/2023 12:31,22/08/2023 13:21,22-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,3
3182adac-b563-4787-8bd6-05e35c717e4f,Inbound,Returns,Reverse Pickup Enquiry,Very good,a7fa734f-3bfd-46de-8e18-0e5ee362162f,,22/08/2023 18:01,22/08/2023 18:08,22-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
c17c7e50-0c79-4622-a140-c7f6f6f3faae,Inbound,Order Related,Order status enquiry,,f151ea4f-0820-4310-838c-d264e07367b1,,22/08/2023 20:40,22/08/2023 20:40,22-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fc604be7-f41e-434c-ad89-9d0bc32dbaab,Inbound,Order Related,Installation/demo,I haven't got the mail yet so please be sure about it,40c725f3-6239-4213-ac96-1cc130dd601d,,22/08/2023 20:20,22/08/2023 20:24,22-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
e0203fde-691e-46e3-b7fb-abce918f5457,Inbound,Returns,Reverse Pickup Enquiry,Good,cd53fe07-1777-4564-89fd-01c269a15c2a,,22/08/2023 14:32,22/08/2023 14:36,22-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
34749373-d5cc-4280-a46a-5c7c192477c7,Inbound,Order Related,Delayed,Nice job ??,05d88893-d1ba-4a82-815e-08e65c3f694f,,22/08/2023 22:22,22/08/2023 22:23,22-Aug-23,,,,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
205a79cf-938a-4553-aa23-15d96828728a,Inbound,Returns,Reverse Pickup Enquiry,,2d398fad-1c99-47d7-a243-5abb0e1ef2fa,04/08/2023 21:33,22/08/2023 17:40,22/08/2023 17:40,22-Aug-23,KATANGI,Home,12920,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
91240217-0a7a-4611-b387-08be7d3cdcae,Inbound,Returns,Fraudulent User,"CC representative has approved my return request and informed me that I will get refund in next 3 days, in next 3 days I got email from Shopzilla stating that my return request has been canceled.",64dd0fef-df5e-44ac-a5ff-7f7ba3089a4f,,20/08/2023 13:24,22/08/2023 16:37,22-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
77ebcebc-cd0e-490d-af7c-21b5d6a25108,Inbound,Returns,Wrong,Very good,dffdf6b3-1139-4d65-bc9b-179a41ce07ab,,20/08/2023 20:55,22/08/2023 20:16,22-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,4
9688eb46-5338-4a9f-9d49-e0098f3492df,Inbound,Returns,Reverse Pickup Enquiry,,0debc83d-ea51-4afd-b11a-21dc1da3a8ca,,21/08/2023 15:24,22/08/2023 04:25,22-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
7e7886bb-e674-4414-832c-1bef49159824,Inbound,Returns,Fraudulent User,,be4b9a5b-07ba-4883-a30b-4035eb0596b5,,22/08/2023 09:58,22/08/2023 10:18,22-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
87cc70fa-409c-4ba0-9c0a-37f961a2dec0,Inbound,Order Related,Delayed,,2069dd85-3969-4ba5-839f-15adc73dec9d,,22/08/2023 14:09,22/08/2023 14:24,22-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
9f4cd26e-0d67-438b-a405-706572efe191,Inbound,Offers & Cashback,Affiliate Offers,,566fe59f-307a-4b20-859b-d6f076626603,,22/08/2023 16:31,22/08/2023 16:32,22-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
e8b53876-6440-4010-9a41-96baee499a49,Outcall,Order Related,Installation/demo,,4389ad32-5609-4453-8f0f-a5883bdb8cf6,,22/08/2023 23:42,22/08/2023 23:43,22-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
1ad0f7e8-df27-4642-8338-8d54b85747f1,Inbound,Order Related,Delayed,,b3b7ea12-62ca-4b6a-b0d8-75faa425e676,12/08/2023 23:42,22/08/2023 19:23,22/08/2023 19:43,22-Aug-23,HYDERABAD,Home Appliences,7299,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
c22e8c5e-e6bc-4005-93d1-ef2b489c198c,Inbound,Order Related,Order status enquiry,,0414feeb-e7e1-43f4-b34d-c82a6e410920,,22/08/2023 00:09,22/08/2023 00:10,22-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
3517deac-d12a-4d82-a701-22d070d9a9dc,Outcall,Feedback,UnProfessional Behaviour,,42dff65c-f2d8-4284-8d47-3765f5899ec8,,22/08/2023 08:16,22/08/2023 08:23,22-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,4
2ae8cbdc-edd6-481b-94fc-b320b1c667e0,Inbound,Returns,Reverse Pickup Enquiry,,57259b46-ebdf-43ef-a49b-6c33018fdca9,,22/08/2023 08:48,22/08/2023 08:59,22-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
0d939436-8976-4a3f-a84e-7cf92c537f71,Outcall,Returns,Wrong,Customer se   important hai Shopzilla   customer   seller or Shopzilla dono milkar wrong item bhejte hai   charge bhi lagate hai jaise ki customer ka   haram ka hai,612b9175-0c97-42d8-b90e-32bbb0d6f632,,22/08/2023 14:24,22/08/2023 14:49,22-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
fb5594ea-9022-43f9-8b41-e18e71a5f472,Outcall,Returns,Missing,,65e6cd6d-d409-49d1-8fbe-e67eeba9a3a9,,22/08/2023 21:24,22/08/2023 21:51,22-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
7940c132-3019-48a3-98b5-fec492a824ca,Inbound,Returns,Missing,,f88097a7-25ef-4d81-9e71-f42df50e6096,,22/08/2023 06:50,22/08/2023 06:51,22-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
3a4519cb-1762-49dc-9661-f1d90c8b93bf,Inbound,Returns,Return request,Please solve delivery issue,7bdf8046-09e2-4771-b8fb-f614a1616c90,,22/08/2023 09:08,22/08/2023 09:14,22-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,2
6d03ee59-68ef-4251-9169-2ddcdc27e2ce,Inbound,Returns,Return request,,248a08a5-a3f2-4552-89b8-f0e04079780c,,22/08/2023 18:08,22/08/2023 18:21,22-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
60a84c0e-263e-4ba1-8dab-0f6eca36a79e,Inbound,Returns,Reverse Pickup Enquiry,Taking so long to Resolve Technical issues ,10f7d26a-acac-485c-b0a8-8b7f2af74086,,22/08/2023 09:57,22/08/2023 10:37,22-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,2
9e6f557f-c1fd-4fbd-8f23-4851d5d0606b,Outcall,Returns,Service Centres Related,Great experience ??,3813f60e-39ae-4919-bc57-e2dfbd8c5dfa,,21/08/2023 19:50,22/08/2023 13:36,22-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
52dcfa09-18ac-48e8-96ce-8ba6270727a3,Inbound,Order Related,Delayed,It's good ,005521b9-8a90-4a41-9b50-900427dff158,,22/08/2023 17:30,22/08/2023 17:36,22-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
1d192606-88a6-4065-8ade-2f6714ed14a6,Outcall,Returns,Missing,,cb022985-0c33-4596-889b-5dab92094595,,22/08/2023 17:28,22/08/2023 17:58,22-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
52a8601b-dfd9-47e2-894e-a9c47a0a568b,Outcall,Returns,Wrong,,7e9db1d5-b22c-4f4f-bb8d-e78ffb423434,,22/08/2023 17:48,22/08/2023 17:58,22-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
e2d93dbb-8fd8-4da4-a0d9-8f0422657ddb,Inbound,Refund Related,Refund Related Issues,,51fd2c69-aca1-4d70-9b16-e9067d2bb4de,,22/08/2023 21:01,22/08/2023 21:04,22-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
a0f390a5-a597-453b-a201-fa87e2578c63,Outcall,Returns,Reverse Pickup Enquiry,,f3529845-0aad-4500-bb16-57244fb2c870,,22/08/2023 21:50,22/08/2023 21:52,22-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
6d602a7d-3653-4327-b0fb-a4a2ddb1d380,Email,Order Related,Installation/demo,Airdopes issues with problame,2b3e2139-a352-48f9-a64b-a1f8acc28771,,20/08/2023 11:38,22/08/2023 18:40,22-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,2
8b7cbf53-e2f2-495f-a20a-a1c28346e953,Inbound,Returns,Reverse Pickup Enquiry,,32c11556-43ef-4b2a-b55a-b1feb447cfdb,,22/08/2023 11:06,22/08/2023 11:07,22-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
9e011e5b-2004-41ad-bed4-daca107edc01,Email,Returns,Service Centres Related,Good ,97a73262-06b8-4732-8555-fa1d91f81e14,06/02/2023 14:34,22/08/2023 12:06,22/08/2023 12:08,22-Aug-23,GUNA,Electronics,1099,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
504e96f5-47d7-46f6-8f83-1fcb59f287db,Inbound,Returns,Reverse Pickup Enquiry,,d58d4574-d6c8-4033-a37f-67dc3ba8b4b1,,20/08/2023 19:57,22/08/2023 15:19,22-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
047a934f-5e1f-4835-b468-74727f004492,Inbound,Returns,Technician Visit,,bc41f94d-2d83-442d-bda2-b50e233de681,,22/08/2023 14:37,22/08/2023 14:38,22-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
83beb09d-dcfd-41ff-9845-a59d004f2b6f,Inbound,Shopzilla Related,General Enquiry,,e7ca5d5c-f716-49fa-a251-b0486f84073e,,22/08/2023 10:43,22/08/2023 12:44,22-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
02073c4a-79e2-46af-ae8f-8471a9c83453,Outcall,Order Related,Invoice request,,3ea30e7e-108b-41a6-9a05-1b8e919ae973,,22/08/2023 16:18,22/08/2023 16:27,22-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
a087e55f-1ac1-4b53-974f-0c8efe05e7e8,Outcall,Returns,Return request,,9109ab91-e79b-4127-976d-0ca1105d9e9e,12/08/2023 16:55,22/08/2023 19:31,22/08/2023 19:35,22-Aug-23,PURI,Electronics,899,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
0519d006-d5c6-41f8-ad04-1f1c82483bea,Inbound,Returns,Reverse Pickup Enquiry,,13abaa21-4e46-44d2-8c5d-752de7315196,,22/08/2023 14:19,22/08/2023 14:23,22-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
3d01d7a5-18f5-42c9-b169-29b159a1e7dd,Outcall,Returns,Fraudulent User,,39355951-8ec5-4a6e-9bd7-c75d5c992812,,22/08/2023 18:37,22/08/2023 18:40,22-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
299562f6-64a4-4167-bbb6-f325f9d15dc2,Outcall,Payments related,e-Gift Voucher,Good job,af101e4e-03a8-433d-9153-245f42b9cc2a,,22/08/2023 10:37,22/08/2023 10:40,22-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
04ce69e4-8437-49f1-91c9-b0aab95121a0,Outcall,Refund Related,Refund Enquiry,Cancel order the refund you my payment,86e927b5-c3c4-4eee-a778-277f58813c50,,22/08/2023 14:25,22/08/2023 14:47,22-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
d8ad2eef-53ca-4f95-b049-776208dcf744,Inbound,Returns,Reverse Pickup Enquiry,,819dfe16-db13-4e4b-a418-380bc6213113,10/08/2023 18:12,22/08/2023 18:15,22/08/2023 18:17,22-Aug-23,KOLKATA,LifeStyle,542,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
3b866522-950e-47d8-b0de-ed4a79ff3723,Outcall,Order Related,Order status enquiry,,30e154c4-14e9-4d0b-8e85-1a5219f278d7,,22/08/2023 07:39,22/08/2023 14:06,22-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
0c570874-8887-4322-84c8-a406c11196ab,Outcall,Returns,Return request,,bfd87920-1600-40e4-91c1-31630392f401,,22/08/2023 09:27,22/08/2023 18:54,22-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a449971e-4680-498b-b660-1849b8337fe1,Inbound,Order Related,Order status enquiry,,954f24a0-b632-4f60-ba29-b5e88ea6cc41,,22/08/2023 11:44,22/08/2023 12:52,22-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,1
77336029-3030-4fc8-9c22-ac7916f6ea99,Inbound,Returns,Reverse Pickup Enquiry,,4dc2acc0-a5e5-49d8-a49a-cb3bbb0a7179,,22/08/2023 18:25,22/08/2023 18:29,22-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,1
2fbacd5a-0c93-4a21-950f-a2ba49ab35ef,Outcall,Refund Related,Refund Enquiry,,1e423596-c1af-4317-92e4-0f0728cc4d34,,21/08/2023 19:32,22/08/2023 07:28,22-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
bb4c62ce-01fe-43a2-8b0b-59cadb91d5d8,Outcall,Returns,Reverse Pickup Enquiry,Pls solve my problem ,d356c4b6-df27-4614-b4e9-01b2e752849e,,22/08/2023 10:59,22/08/2023 11:02,22-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5230fc13-a715-4d44-a3a3-ed4464211274,Inbound,Returns,Reverse Pickup Enquiry,,3bda6d2f-9032-4cca-8ed0-58c4d85db296,,22/08/2023 19:52,22/08/2023 22:37,22-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3ac4bc20-edd0-4423-ae4c-e6742ed276a5,Inbound,Returns,Return request,,d9578bbf-68bc-4a9b-94af-4c74c4b9007e,,22/08/2023 20:41,22/08/2023 20:50,22-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
d2404699-cab9-4b82-a6af-009ea0cc1694,Inbound,Returns,Reverse Pickup Enquiry,Very good service I am happy ??,57403122-9e20-4099-9644-c6af7caf70b5,,22/08/2023 20:44,22/08/2023 21:10,22-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d1621d1a-cfec-4bd5-80ae-31892dec663f,Outcall,Returns,Reverse Pickup Enquiry,,8ba1e9e0-428c-4324-91b7-65eae35e800e,,22/08/2023 21:34,22/08/2023 21:39,22-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
84bafa13-f01b-4a2b-8956-d2abc1793db3,Inbound,Order Related,Delayed,,0618fb3c-ecb9-4696-ba85-3a5405d5350f,08/08/2023 10:27,22/08/2023 13:36,22/08/2023 18:33,22-Aug-23,DUMKA,Electronics,799,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
31685926-21bc-4352-88a7-ea03d1a4c747,Inbound,Returns,Return request,No,f07e2f93-4b72-45e6-ad75-385f69adc656,,21/08/2023 21:08,22/08/2023 16:37,22-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
64c31138-04b4-4583-a561-038a51fcb0f2,Outcall,Returns,Return request,,6b8aa105-dd52-4a27-ac02-89270a78dce7,,22/08/2023 21:24,22/08/2023 21:27,22-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
de226a8d-a51a-4894-9854-0122e4c98854,Inbound,Returns,Missing,,b2f684d4-414a-4425-94b9-e62e3800f9ce,,22/08/2023 10:14,22/08/2023 10:24,22-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
09b32d97-6da1-4a2f-80ca-a661c1ce47b9,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour ,2530bd3e-0d21-454d-8d42-88fc53d3c964,,22/08/2023 12:52,22/08/2023 12:53,22-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
4b451e51-51f8-447a-87ab-dda0fee002e4,Outcall,Shopzilla Related,Signup Issues,,605d385c-3990-4320-86b2-4df7744ae355,,22/08/2023 16:34,22/08/2023 21:42,22-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
c521a112-fbba-4bb3-b3cf-9bffe039164f,Outcall,Returns,Fraudulent User,,a85a4cab-5e37-463b-9abd-65f68b7ce5d8,,22/08/2023 23:38,22/08/2023 23:40,22-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
395f39a7-ad71-45f8-b9b9-83145eac4edd,Inbound,Returns,Fraudulent User,"I have only one request, kindly send a hard copy of the bill during the delivery of the grocery products for re-checking the Qty. as my booking & delivery address are different. Please Cooperate.",5b7a6057-013a-4dff-bd7d-a1f7afc6cb25,,22/08/2023 08:42,22/08/2023 08:50,22-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9ba348d5-17a2-4f9a-a9f5-600035b61360,Email,Order Related,Installation/demo,,f31d40cd-8930-4712-a026-96869dde184c,,22/08/2023 14:38,22/08/2023 15:05,22-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
5c7be494-f565-4fe6-9eb4-7517ee4f6fa5,Outcall,Returns,Service Centres Related,Good,53399100-6df8-4e36-9b1f-8cafec941f4b,,22/08/2023 15:41,22/08/2023 15:45,22-Aug-23,,,,,Lorraine Smith,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
06a190e1-e0e0-49a2-ba01-2e30b9c4b32d,Inbound,Returns,Fraudulent User,,3fb8228b-71b1-4e13-bb96-00dfded94c3a,,22/08/2023 18:34,22/08/2023 18:37,22-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
298a0ed6-7f8a-4126-878b-4d5dd95dd81c,Inbound,Returns,Return request,,7e1f748e-5ed3-4a9d-bdc7-d36cda457b6b,,22/08/2023 18:39,22/08/2023 18:43,22-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
f8a64b4d-2546-40f5-a8a7-f11c123fc734,Inbound,Order Related,Installation/demo,,d5dbb466-9634-498d-bcb5-71cf1eccb828,,22/08/2023 12:24,22/08/2023 13:36,22-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
b8f699b9-c8bb-4a1c-918c-c5746951b2ff,Inbound,Payments related,Online Payment Issues,TOO MUCH TIME TAKEN BY YOU OR YOUR SYSTEM FOR REFUND POLICY.,41c67ef4-9d7d-4a60-8f5a-b5dff59e46ab,,22/08/2023 14:21,22/08/2023 16:37,22-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5511ab70-33f9-49a9-b5d8-a8de19d0a312,Inbound,Returns,Return request,,a08ff384-5381-49dc-83fc-71ef538b1a6c,,22/08/2023 20:03,22/08/2023 20:05,22-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
8dd5d573-f8b3-4a40-b3a0-7a9a0e30b889,Inbound,Order Related,Order status enquiry,,692d0e80-1c88-46c4-9bc8-3c2e8b07f3fa,,22/08/2023 13:48,22/08/2023 13:49,22-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4e38f63c-8281-4620-825a-1fbccb0aad7f,Inbound,Refund Related,Refund Enquiry,,8e245e25-1d7c-4775-9ba4-81f522323973,,22/08/2023 00:23,22/08/2023 00:35,22-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
07edc75e-8381-4860-b2e7-0b1080b05fc5,Outcall,Returns,Missing,,05917aff-2b5d-46a6-a431-598c74fa2d68,,22/08/2023 08:47,22/08/2023 08:51,22-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
7cbc74c2-25e6-41ed-ab6f-f90f9104a906,Outcall,Returns,Reverse Pickup Enquiry,,4fa06f90-2492-4bfb-98c2-783a5ff91590,,21/08/2023 11:53,22/08/2023 07:04,22-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
b200dbc7-6580-4cc0-b485-3caa4e5625aa,Inbound,Returns,Wrong,,5fb156b0-796a-49f5-8a6f-0db550440624,,22/08/2023 11:44,22/08/2023 11:44,22-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
c68118dd-2d83-413b-927d-4cd3af82afcb,Inbound,Returns,Reverse Pickup Enquiry,,e4fe3b8c-f275-4fc5-bb1a-e46b443c18f1,,22/08/2023 22:20,22/08/2023 22:22,22-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
fdffc0b2-c18c-44df-8a9d-539c56b9ce81,Inbound,Returns,Service Centres Related,Good ,a0e012f9-541d-4173-9580-e54a6d7b7bf5,02/07/2023 12:45,22/08/2023 07:48,22/08/2023 07:49,22-Aug-23,KARAULI,Electronics,1499,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
df7bed0b-089f-4762-8f43-217f89889368,Inbound,Returns,Reverse Pickup Enquiry,,4cdfd037-6931-41e0-8819-4c97b1b3c6ea,,22/08/2023 16:47,22/08/2023 16:48,22-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8803ece7-aa59-4b37-8d0f-08a4e1b5d67c,Inbound,Returns,Reverse Pickup Enquiry,Good ,ce77ce0b-e156-4c07-a6a9-2aa415e86a53,,22/08/2023 11:06,22/08/2023 11:08,22-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
23e356fc-69e5-4d27-a9a0-e4a1fc055234,Inbound,Order Related,Invoice request,,a42cad2b-feba-45e5-96ce-ba1064a1a8e7,,22/08/2023 15:31,22/08/2023 16:16,22-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,4
0874768d-c75e-4321-98b9-0da521ed47a8,Outcall,Order Related,Order status enquiry,,1dac51f1-1ff7-43ac-9bc0-e4da083f192d,,22/08/2023 22:39,22/08/2023 22:43,22-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
a455bff4-acb1-4272-b489-c89c1c5fceff,Inbound,Returns,Reverse Pickup Enquiry,,d1cd476b-c5d6-42ad-a93a-b1692dcd2648,,22/08/2023 13:23,22/08/2023 13:52,22-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
05b64153-63dc-4710-8896-edec45f2f1ec,Inbound,Returns,Service Centres Related,My issue is not resolved since long time and in the   lthe issue content is not updated ,b822ec36-d962-4a3c-a67e-e8df475d7630,,22/08/2023 13:26,22/08/2023 15:43,22-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
e550e0cd-5458-4536-957e-426f0985d5fa,Inbound,Returns,Return request,"I am happy, customer support services is very good ",95c08626-a39f-4765-8f95-45fd977be313,,22/08/2023 15:33,22/08/2023 15:37,22-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
8416785d-e2f5-4ae9-839c-413fc0949eb4,Outcall,Returns,Reverse Pickup Enquiry,,4a4898f0-bfe0-450d-9290-261d0ef6a777,,22/08/2023 16:12,22/08/2023 16:14,22-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
b23ce098-f478-4e35-9f53-573d61b4f314,Inbound,Returns,Reverse Pickup Enquiry,,08d62db4-89ec-420e-bf06-9a98b4810da2,,22/08/2023 19:27,22/08/2023 20:24,22-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
b29d275d-e3c6-4969-ac9f-5145998fea16,Email,Refund Related,Refund Enquiry,,3b65c430-95ea-4e68-8e36-bf5de06c8863,,22/08/2023 19:45,22/08/2023 19:52,22-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
ae96ecf0-20a3-4e45-930c-f19e8f7c853d,Inbound,Returns,Return request,,0ddc88a0-39ad-4ec5-97f8-9024e4b5e457,,22/08/2023 21:01,22/08/2023 21:04,22-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f69186d1-f74a-4ea4-85bc-bbbbbce23c01,Inbound,Order Related,General Enquiry,,520e71a9-50ca-4204-b23d-8674f42f6e01,,22/08/2023 14:31,22/08/2023 15:28,22-Aug-23,,,,,Carl Douglas,Emily Yamashita,Michael Lee,31-60,Morning,2
39bf484b-8df9-4e92-a534-9dcc8bcdf6e7,Outcall,Order Related,Order status enquiry,Its all good Thank you !!,977ef298-66b5-4484-ace4-0aaba9c2e78f,,22/08/2023 16:52,22/08/2023 16:53,22-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
1b85efbf-dfcb-4521-8dd1-606487b0478f,Inbound,Returns,Reverse Pickup Enquiry,My problem easily solveThank you so much ,8a4dcc9b-4a3d-4264-bedf-da6e2f951d62,13/08/2023 21:14,22/08/2023 19:40,22/08/2023 19:41,22-Aug-23,KOTA,LifeStyle,349,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fff0b88b-4e26-49da-9970-c910a5462035,Inbound,Returns,Reverse Pickup Enquiry,,f9b3faa4-6bdf-40f8-92f2-66db825793d2,,22/08/2023 16:28,22/08/2023 16:29,22-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
318ac9e8-3557-4317-a93d-96537d10692a,Inbound,Shopzilla Related,Signup Issues,,c3a024d6-b89d-4e63-9c56-ef165756cbad,,22/08/2023 19:11,22/08/2023 19:50,22-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
af2c09ea-7284-48ca-b77d-87570e8b848d,Outcall,Feedback,UnProfessional Behaviour,,0c92e36c-68a3-44b9-b864-c910b794689b,15/07/2023 14:13,19/08/2023 12:03,22/08/2023 10:34,22-Aug-23,BAGESHWAR,Mobile,670,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
4456e917-f17a-42eb-846c-0369f74ce67a,Email,Returns,Wrong,,b5b978a0-99a8-4f07-bf27-a532edf6c4cb,,22/08/2023 16:40,22/08/2023 16:40,22-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
fa13e7aa-a318-4665-be43-02d8160c3730,Inbound,Order Related,Order status enquiry,YOU MUST TAKE IT SERIOUSLYBeing a senior citizen plus member of Shopzilla you must provide some direct contact number as previous which is essential for our daily routine purchasing YOU MUST TIKE. IT SERIOUSLY,704fc721-1989-4edd-bc39-317778d548d6,,22/08/2023 08:40,22/08/2023 09:19,22-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
390c4499-d384-46c9-b2a4-768f01467542,Outcall,Returns,Missing,,e809059e-cc1a-4599-9a1f-358d9bff4f22,,22/08/2023 19:37,22/08/2023 19:40,22-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
b085281b-6e14-4eb2-b1f9-026b423783cc,Inbound,Returns,Reverse Pickup Enquiry,Na,cfbdf431-0033-4875-a231-08fd8c0fae3b,,22/08/2023 22:46,22/08/2023 22:55,22-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
1f804c3e-3609-4991-b3bd-48fe560061e3,Outcall,Order Related,Delayed,,d996d95d-a503-4b56-90cb-ba3255f52ca0,17/08/2023 13:50,21/08/2023 17:59,22/08/2023 10:59,22-Aug-23,FARIDABAD,Electronics,299,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
1e4fc081-a165-4ad0-afd0-0b07947cbecf,Inbound,Order Related,Order status enquiry,,aee51a2e-0c82-46da-bdd0-99137f08cbe8,,22/08/2023 20:54,22/08/2023 20:55,22-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
befa9e38-af55-44bb-8e63-74e766939c48,Inbound,Order Related,Installation/demo,Call was done but executive is not able to slove my issue so please make sure my issue will solved soon,37180a99-0c5a-4c6f-b288-b8cc7209adf6,,22/08/2023 22:32,22/08/2023 22:38,22-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,1
072ad933-a9ae-419b-a0a6-7e169cbcb1fa,Outcall,Returns,Reverse Pickup Enquiry,,fc7f30ff-8779-4764-ae38-585f3812e4ee,16/08/2023 16:40,20/08/2023 22:57,23/08/2023 14:13,23-Aug-23,NADIAD,Books & General merchandise,1000,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
52ebbc28-988d-4cba-b785-0f87c4fbdcd6,Inbound,Order Related,Delayed,,c3641190-6688-4a53-8652-dcb70a7361b5,19/08/2023 14:13,23/08/2023 14:43,23/08/2023 14:52,23-Aug-23,KANPUR,Mobile,13999,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
6b924d96-7a4e-4506-be76-7360aa315f3a,Inbound,Returns,Fraudulent User,Behtareen Experience raha call ka,96da6878-de5f-4e38-b254-317266788afb,,23/08/2023 21:17,23/08/2023 21:24,23-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9e348e97-1cf9-4ece-a9be-c8cc851f904f,Email,Cancellation,Not Needed,,3c3b0246-b6e5-402a-9413-d27f9906b036,,23/08/2023 14:25,23/08/2023 19:49,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
a2612d14-8106-4726-b8cd-30122c424ca2,Inbound,Returns,Reverse Pickup Enquiry,,850ba25e-3777-4599-8b0b-296e30005ac2,,23/08/2023 21:23,23/08/2023 21:24,23-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
8e5ccc3a-8c33-43db-a0ed-b986bb2ffeac,Inbound,Returns,Reverse Pickup Enquiry,,48eea9a0-777e-4b02-a26b-1ea876a33462,,23/08/2023 22:24,23/08/2023 22:25,23-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
8ac9c954-db1d-449c-8077-68caa09de604,Inbound,Cancellation,Not Needed,,a4445360-c709-4a87-99b4-591b5b3de08d,,23/08/2023 14:11,23/08/2023 14:12,23-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
6913466b-5863-48fe-8cc9-2344b070defc,Inbound,Offers & Cashback,Affiliate Offers,,6e9c724d-cf21-47a1-956d-a5055d0aef45,,23/08/2023 12:08,23/08/2023 12:09,23-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
81934957-6474-4b4e-8bec-ae1dec7d9ffc,Inbound,Cancellation,Return cancellation,Do early promotion of mayank he deserves it.,af97649d-e361-4af5-938b-dc894bc4f1a2,,23/08/2023 14:59,23/08/2023 15:04,23-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
32466dbb-7b7e-4d77-bb90-edaa7728cfb2,Inbound,Returns,Reverse Pickup Enquiry,,317878e2-ac36-46aa-83c9-353e9adec10b,19/08/2023 11:36,21/08/2023 13:24,23/08/2023 15:25,23-Aug-23,CHINSURAH,Books & General merchandise,22,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
3b1b4abb-c4ce-421b-9a53-e4ccfc9ff0c6,Outcall,Returns,Reverse Pickup Enquiry,Overall communication is good ,b9edfb22-8fc2-4511-b5bb-d2053bc73c32,,23/08/2023 18:40,23/08/2023 19:30,23-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
ca71c1b6-a84f-469e-be23-b277e2f96b76,Inbound,Order Related,Invoice request,,2ac30db0-c602-4e14-8e3f-6f8d0e34760b,,23/08/2023 19:26,23/08/2023 19:32,23-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
128fe0ab-4b1c-4959-a5ab-4755b72abaf7,Outcall,Returns,Missing,,e5e06b3d-112c-4794-b53a-8014c112bbf6,,23/08/2023 14:21,23/08/2023 14:24,23-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,4
7885c2f5-2931-480d-9203-a5321a2f5d3d,Inbound,Order Related,Seller Cancelled Order,,15f77124-3e28-4e74-bae9-8fc3996ac5d9,,23/08/2023 21:43,23/08/2023 21:46,23-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
e0347b68-986e-4db7-ac8b-5f720078bb20,Inbound,Returns,Reverse Pickup Enquiry,,e5882e68-f780-475e-a90f-aaa5fd8cb33d,09/08/2023 00:02,23/08/2023 22:25,23/08/2023 22:27,23-Aug-23,VARANASI,LifeStyle,1175,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
1ab8cd8a-46bd-4a70-94a1-8bdf7790879d,Inbound,Order Related,Delayed,,337fbb96-2035-4137-85fa-0a06d145d9ce,15/08/2023 13:07,23/08/2023 17:06,23/08/2023 17:06,23-Aug-23,JAMSHEDPUR,Electronics,1099,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
fdae957f-1034-434c-a799-2e43177f31b3,Inbound,Returns,Return request,,8f8b2f04-ee20-4e7a-9d8e-5a685582f3a5,,23/08/2023 14:39,23/08/2023 14:41,23-Aug-23,,,,611,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
a42be662-46b5-47ec-b569-949e89fe334a,Outcall,Refund Related,Refund Related Issues,,70e672cc-b528-4752-a1a8-7440ea155062,23/07/2023 16:57,23/08/2023 08:03,23/08/2023 09:13,23-Aug-23,BHARATPUR,LifeStyle,452,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,4
97095e72-446b-4ccf-ad64-2edb3c813cb7,Outcall,Payments related,Online Payment Issues,Good ,26c767b2-bb77-40bd-be98-a0b8defabd29,,23/08/2023 14:08,23/08/2023 14:18,23-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
01bf4d9b-8dff-46bf-ac2a-68de6953807d,Inbound,Order Related,Delayed,,c1dea871-b0fd-4448-8c25-30e59c71c5ec,,23/08/2023 19:25,23/08/2023 19:26,23-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
b040d3bf-5356-40cf-84d4-1fdda30f4cf8,Inbound,Returns,Reverse Pickup Enquiry,No thanks ,1a066cb2-c1a1-4db2-b3b3-327caa57e6cd,,23/08/2023 00:36,23/08/2023 00:43,23-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
9ff5386c-926e-44ec-8f9e-c3d11cafd2e0,Inbound,Returns,Return request,,5951684a-78cd-4c1e-a0c5-3f9144fd7998,,23/08/2023 08:57,23/08/2023 11:12,23-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
4e4edf9a-da4b-4b4d-ad74-18f5b83ed5e6,Inbound,Returns,Reverse Pickup Enquiry,Don't resolve my problem ,8915bb68-dec3-4535-a428-41dc515294f0,,23/08/2023 08:37,23/08/2023 08:38,23-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,1
fb7280dd-783d-4b8a-bcda-8c579a9c2290,Inbound,Returns,Wrong,,01ac16ab-b3d1-4706-841f-6c5d0f1fcbc7,,22/08/2023 20:15,23/08/2023 07:30,23-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
a8188d0b-dec6-410a-bf8f-26fd1d05095f,Inbound,Returns,Missing,,8b80cac0-f6cf-4838-9b7f-d648590b94fb,,23/08/2023 15:21,23/08/2023 15:31,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,3
ae1135cb-254f-472f-a229-721bf8cc9e25,Inbound,Order Related,Delayed,,caf5708d-9cc2-4c5f-b9f0-acc2e8505453,08/08/2023 20:29,23/08/2023 12:54,23/08/2023 12:56,23-Aug-23,DHANBAD,GiftCard,4150,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
5bfd66a5-b44a-4326-b532-d436b5b5061b,Inbound,Order Related,Seller Cancelled Order,Worst customer support experience. ,f1b88dad-2f45-489b-ae9f-dff19964c87c,,23/08/2023 08:14,23/08/2023 09:08,23-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
c9389708-50f3-4e47-b430-a20babb7fb29,Inbound,Returns,Return request,,f0ed6015-844d-417d-b9cc-b894f6f762c9,,23/08/2023 13:54,23/08/2023 13:57,23-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
527f2dd5-ba51-451e-9e5d-096b54ab117a,Inbound,Returns,Reverse Pickup Enquiry,,418bb53a-7d68-4863-b6df-c6a80d32c611,,23/08/2023 13:18,23/08/2023 13:20,23-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
2ad8ab90-6e3a-42e2-a630-9ea7f888c7dc,Email,Returns,Reverse Pickup Enquiry,,6ab27470-6b72-4306-b3f8-a581757bb261,,23/08/2023 07:23,23/08/2023 07:24,23-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
3b9242f9-f1cb-48a9-8a27-f355a8b36a8d,Email,Order Related,Delayed,,6a607db7-20e5-48b1-8115-23fecdd310c5,,23/08/2023 10:05,23/08/2023 13:15,23-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
b85d7285-2bd3-45f1-8283-a11a900e5211,Inbound,Returns,Reverse Pickup Enquiry,,886b9428-744d-4ee7-8b28-a56602d104c1,,23/08/2023 17:58,23/08/2023 17:59,23-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
6ba88222-9c27-43eb-a066-f14dedfd7659,Inbound,Returns,Return request,Nice work frm agent just forgot to mention the Plus member script ????,8c19edba-eb03-42fc-945d-145d546315d2,,23/08/2023 19:43,23/08/2023 19:45,23-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
901b3bd7-36a6-4991-ab7c-9aa0aca57003,Inbound,Returns,Fraudulent User,,55d8c95c-11d4-4249-bafb-ce18fa7c087b,11/08/2023 10:05,23/08/2023 15:40,23/08/2023 15:40,23-Aug-23,VANIYAMBADI,Home Appliences,16490,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,1
8eb2f2ef-ca4e-4915-98c7-27c1a68d59d1,Outcall,Order Related,Delayed,,cae5df23-b41e-4380-b324-2cc6fdc55fce,,22/08/2023 18:33,23/08/2023 13:55,23-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
7771e7e0-fdf7-4551-ad2b-8ae8cff33ab9,Outcall,Returns,Return request,,79a931ee-5a18-4add-b360-bb4f1a9a0475,,23/08/2023 18:49,23/08/2023 19:42,23-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
9aa33f99-27cf-4ddd-836c-540429f1d107,Inbound,Returns,Return request,,7600170a-cf64-4c4b-9b19-bef3ab2e80a6,,23/08/2023 23:47,23/08/2023 23:48,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
40ea7300-909c-4fd3-b332-3c752dc1ab09,Inbound,Returns,Reverse Pickup Enquiry,,ed453587-1134-4122-a69e-67c1dad4f9f5,,22/08/2023 13:27,23/08/2023 09:00,23-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
40d3107b-74f5-47eb-b731-b18b827b1c0d,Outcall,Returns,Return request,Good knowledge ,6e34cbae-8a11-446d-9f0d-3e45cec08007,,23/08/2023 09:53,23/08/2023 09:54,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
baf9c342-9753-4572-bd5d-895c0dacf855,Inbound,Returns,Reverse Pickup Enquiry,,c05de56c-d5b0-4654-8982-97f6c01bd876,,23/08/2023 10:30,23/08/2023 10:33,23-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,4
72fbd56c-0fa1-4e80-a8e0-a3a3d6c430cc,Outcall,Returns,Wrong,,700fb0cc-2f2b-4239-8d9d-5d4bd6afb166,,23/08/2023 18:14,23/08/2023 18:16,23-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,4
b05460a4-2ffe-431f-b9b2-203c6dcde3c7,Inbound,Returns,Reverse Pickup Enquiry,My issue is not Resolved by tha Customer executive I want to return this Defected order I receive by mistake very poor customer service of Shopzilla Plz solve my issue ,a7bcb8b2-bb9d-4b48-9114-9eb8cd4430d8,,23/08/2023 21:06,23/08/2023 21:09,23-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
7c354d51-64d1-48d7-a5c5-e70c7dd5539c,Inbound,Returns,Return request,,e3396836-1eec-473f-988b-9658fba2ac8c,,23/08/2023 22:03,23/08/2023 22:06,23-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
01d7cb66-cf59-497b-9ac0-2d66e82e12c1,Email,Returns,Wrong,,1a77c669-b2e2-44d5-8c7a-1f7d0b4aaa7d,,23/08/2023 10:22,23/08/2023 22:03,23-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
161c7597-5a7a-469b-9607-7ab8f6d5b2aa,Inbound,Order Related,Installation/demo,Ok,f1c8b74c-b8d2-4e0b-b680-7e2c86342188,,23/08/2023 21:28,23/08/2023 21:31,23-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
f30f388b-7c98-467d-a45b-d0260e8bd407,Email,Order Related,Order status enquiry,,3a414643-b3e9-45d5-b812-2b6217a21c82,16/08/2023 11:04,23/08/2023 12:15,23/08/2023 12:17,23-Aug-23,MEERUT,Books & General merchandise,179,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
bd31e0f0-c3a1-4940-ba6f-e7e99804aa11,Inbound,Order Related,Delayed,,6165bda6-62e0-4c1a-81ac-309c06fcb0eb,12/08/2023 09:40,23/08/2023 15:28,23/08/2023 15:32,23-Aug-23,AGRA,Books & General merchandise,153,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1f313b02-43ec-478a-a59c-fa14d7260574,Inbound,Returns,Missing,,970df9f1-200e-4628-b433-88830f7cf03d,12/08/2023 11:31,21/08/2023 09:49,23/08/2023 11:58,23-Aug-23,VAISHALI,Home,290,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ac3e3fb9-7803-433a-a4c3-e42e37d8e340,Outcall,Product Queries,Product Specific Information,,054ef822-2c5f-4ffd-b0cb-32f2d5f65784,,23/08/2023 00:03,23/08/2023 00:32,23-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
00cce0f6-f2f7-4de3-8304-61acc9fcd1c3,Inbound,Payments related,Wallet related,Great job mamThank you very much,e3af7447-bad2-4dae-a810-ea54c70ec1d1,,23/08/2023 09:28,23/08/2023 09:31,23-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
0dca8f7f-c22c-4e9d-bbd1-2ee48547f24e,Inbound,Returns,Reverse Pickup Enquiry,,34608321-44f6-4092-a62c-9155ddb9b8c2,,23/08/2023 12:05,23/08/2023 13:12,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a085f347-73eb-454f-9b1c-70dbbd18d82e,Inbound,Returns,Reverse Pickup Enquiry,,05559e96-471d-4605-b56e-b2c8a3fa57d1,04/08/2023 19:09,23/08/2023 12:55,23/08/2023 13:41,23-Aug-23,BANGALORE,LifeStyle,1249,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
62a175de-3448-46d8-9363-63553bedefb4,Email,Returns,Reverse Pickup Enquiry,,071edafa-e926-4496-93e8-e7947ed9a097,,23/08/2023 07:37,23/08/2023 07:39,23-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
ace2b4e7-7b64-48f1-94fa-d509a6ff504b,Inbound,Order Related,Delayed,,2045ecd7-236f-43fa-bc17-3ca471cebf1e,,23/08/2023 21:16,23/08/2023 21:18,23-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
8fc6e6e1-72f9-4f11-a00f-77c3a281b3e6,Inbound,Order Related,Delayed,Executive is so nice and helpful ,07d9134d-44be-4cbb-8172-7ad42edfcc10,,23/08/2023 08:10,23/08/2023 08:16,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
c8bc6eda-f9a4-4a20-bd6f-ab3231938dcd,Outcall,Feedback,UnProfessional Behaviour,I am not happy with Shopzilla ,31ebd101-890f-472d-b691-b20ad93c6971,,23/08/2023 14:30,23/08/2023 14:30,23-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
3b37f1a7-8b01-40e1-9575-492c22362bc4,Outcall,Order Related,Order status enquiry,,4a382978-723b-416d-83b5-563a460c29b8,14/07/2023 16:41,23/08/2023 21:30,23/08/2023 21:30,23-Aug-23,LUCKNOW,LifeStyle,719,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
7312e40c-eacd-4ac9-b563-95f0866635cd,Inbound,Order Related,Delayed,,3a25671b-4caa-402a-916e-aacbb7f26e52,17/08/2023 19:57,23/08/2023 08:59,23/08/2023 08:59,23-Aug-23,RAE BARELI,Home,412,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
c92335be-812c-4c76-98eb-1c0c3b34bfe9,Inbound,Order Related,Seller Cancelled Order,,a6fa5c4d-c52f-411a-8de3-29907160a397,,23/08/2023 10:09,23/08/2023 10:49,23-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
963c9cfe-b6f8-4942-adf8-aa3c8d0a8ca5,Inbound,Feedback,UnProfessional Behaviour,I am happy with customer service team Shopzilla specially telecaller,483a3aec-6f16-49c6-b143-e1739cc35a54,,23/08/2023 13:44,23/08/2023 13:46,23-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7d10edec-0de6-4895-a324-6edc46d5f52b,Outcall,Returns,Fraudulent User,,d888d341-3ba8-49c3-bf51-df008d7e639f,,23/08/2023 13:53,23/08/2023 13:53,23-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
a74b75bb-1693-430a-a712-e9f1e5032530,Inbound,Feedback,UnProfessional Behaviour,,f2b96f0d-72db-488a-82d7-81a4534f26a8,13/08/2023 07:55,23/08/2023 08:00,23/08/2023 10:39,23-Aug-23,MULBAGAL,Furniture,14199,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
9fa3fd8b-cd0d-4a59-bb26-f46e229e0f60,Inbound,Order Related,Order status enquiry,Logistics department is very poor service ,16082377-a309-4eeb-9728-5d61c26a26b0,,23/08/2023 19:44,23/08/2023 19:46,23-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
e7f6f2ad-97cf-47f0-b66c-3b58b8f8ad01,Inbound,Order Related,Delayed,,5587b560-2a90-4a64-8159-df2bc55ddff4,,23/08/2023 09:28,23/08/2023 09:30,23-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
b713463e-63cc-4273-ae28-8ba22d487982,Inbound,Returns,Reverse Pickup Enquiry,,459f8dd8-96c6-4337-925a-bd825694c2b0,,23/08/2023 09:52,23/08/2023 11:23,23-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
9dd6e904-ec00-4f59-a5b7-e2d045189015,Inbound,Returns,Missing,,ebd56218-14cf-4ea4-9f9f-c99f77716ce9,,23/08/2023 14:08,23/08/2023 14:49,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d6270718-b009-435a-83ec-703b7e5043b7,Inbound,Refund Related,Refund Related Issues,,70f5308d-a6f1-4c2a-8e26-065ae3ba4f6f,,23/08/2023 19:09,23/08/2023 19:51,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
6b3fd71a-8d83-4786-8eee-e617c3515357,Email,Order Related,Delayed,,e94b20b4-f9d7-44c1-ae8c-88b4f75eb64e,22/07/2023 22:42,21/08/2023 16:40,23/08/2023 04:21,23-Aug-23,UJJAIN,Electronics,1329,,David Smith,Nathan Patel,John Smith,>90,Split,1
61a73941-6997-418b-94c5-a8f6e9ca9330,Outcall,Payments related,Payment related Queries,,c2ddc208-f33d-4189-8b44-b73385309f6b,,22/08/2023 22:02,23/08/2023 16:57,23-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
76d81764-1fa3-4137-946b-526d1325620d,Inbound,Refund Related,Refund Related Issues,Resolution time is vey high upto frustration level of customer,6cb8ece4-b9f9-4070-987b-3e972fadddb3,,23/08/2023 10:24,23/08/2023 10:34,23-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
d067979c-fc14-4375-ba23-b849fcdcab59,Inbound,Product Queries,Product Specific Information,Thank you information ,92f9329f-0325-4e78-a720-649eaf01a415,,23/08/2023 14:57,23/08/2023 15:13,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d82b342f-36fe-463d-871d-4a6e1549634f,Inbound,Order Related,Delayed,Good ,205140d3-b086-4594-b141-3b023bd726bc,,23/08/2023 12:46,23/08/2023 12:49,23-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
884bb40b-97b7-40aa-84b9-86a4c91e249f,Outcall,Returns,Wrong,,ec89b1fb-5036-4533-97fe-88c33cdf0f3a,,23/08/2023 15:53,23/08/2023 15:55,23-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
23ab7857-4fbd-484f-9a0b-3527a1803b04,Inbound,Returns,Fraudulent User,Thank you so much ,e3108cc6-80a3-4232-9c1a-296d363702d5,,23/08/2023 10:40,23/08/2023 13:04,23-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ae219b6d-23b9-4bfc-a038-53318b6afdd1,Inbound,Returns,Reverse Pickup Enquiry,,3ae51da4-74a0-4013-b341-1e4479ff70d6,,23/08/2023 11:44,23/08/2023 11:46,23-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0aef485f-bd2c-4bd2-9a3a-17ea6ba33c9f,Outcall,Product Queries,Product Specific Information,,44df4fa6-34ad-4a77-8199-03b83ba1938a,,23/08/2023 13:15,23/08/2023 13:29,23-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
665b659d-dffd-479d-bd42-3528f4603faa,Inbound,Returns,Reverse Pickup Enquiry,I am shared my all problems without any douts. Love conversation.,80f84285-8807-4044-b920-71df086e2f7f,,23/08/2023 19:23,23/08/2023 19:26,23-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4d670b9c-2192-40fa-814b-775a510313d5,Inbound,Returns,Reverse Pickup Enquiry,,8965d89a-2592-431d-998a-15457c005141,,23/08/2023 10:12,23/08/2023 10:16,23-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
7dfc5fb5-400c-45f6-9c44-10644a8618f7,Inbound,Returns,Reverse Pickup Enquiry,,3c383f23-a038-4508-95b4-a584944aee27,,23/08/2023 12:21,23/08/2023 12:22,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a4ecd60c-fbfc-4973-bfde-7e9d16243e2b,Inbound,Returns,Missing,,a53dbddb-a9b1-4242-854e-f1c8792ad312,,23/08/2023 18:57,23/08/2023 19:23,23-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
56a854fb-9d37-4a5e-ade3-ee6a691bc36c,Inbound,Order Related,Installation/demo,,49f9adcb-843a-4925-b26d-e65b2ce1adc1,,23/08/2023 18:55,23/08/2023 19:09,23-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
971adf28-748e-4a5c-a2d5-bc26c2372556,Inbound,Returns,Reverse Pickup Enquiry,  for helping me,246492c9-f7ec-4c17-85fc-ebcda001a3bb,,23/08/2023 20:04,23/08/2023 20:12,23-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
a3711b6d-a2af-4972-9bf4-f2690f66ee4b,Inbound,Shopzilla Related,Shopzila Premium Related,,12b2ea8b-24e6-42df-a006-cb159e4cd245,,23/08/2023 22:08,23/08/2023 22:12,23-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
8038f58e-3779-4d24-be90-d9b6887c74c4,Inbound,Returns,Reverse Pickup Enquiry,,fa7288d3-3faa-42cb-9227-4d4730fef3a6,,23/08/2023 11:06,23/08/2023 11:11,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
dc5e0c2f-ec50-484a-8dbd-c957f250bb98,Inbound,Product Queries,Product Specific Information,,4e30661b-3352-4e0a-90d5-31f02fa6f5f1,,23/08/2023 12:45,23/08/2023 12:48,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ca762c98-d002-4e8c-aafb-8a9d02ca441e,Inbound,Returns,Reverse Pickup Enquiry,,b62d8a7a-f33a-401d-b20c-5496a5193031,,23/08/2023 15:42,23/08/2023 15:43,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
7bfd4061-b22f-45a1-91b9-fbe4b5c6bfd0,Inbound,Returns,Reverse Pickup Enquiry,No,70978cbd-2308-455f-9864-8cd69e563713,,23/08/2023 20:46,23/08/2023 20:47,23-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
5bf0b1e6-f533-4083-bb1c-21850e5aee4d,Inbound,Returns,Reverse Pickup Enquiry,The customer care lady is very good knowledge about my concern and update my issue very few time taken. Excellent Service ??,c83af79e-c900-4d14-aed5-a26b06dafeb8,,23/08/2023 22:15,23/08/2023 22:16,23-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
a23d0c26-e66f-4f86-8ef5-f1c0acbb537d,Inbound,Returns,Reverse Pickup Enquiry,,4edd16c8-02ef-46b3-ad0c-891fe1883cd3,19/07/2023 15:38,23/08/2023 16:19,23/08/2023 16:21,23-Aug-23,DARBHANGA,Furniture,417,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
5e0298f0-2e59-4e3a-a726-20fdd961d873,Outcall,Payments related,Online Payment Issues,,21de577e-7122-49f1-97cd-bec8f9cda29d,,22/08/2023 19:11,23/08/2023 00:45,23-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
9ac4faa3-b1e5-4b5b-b4ad-ea52646f0fb1,Inbound,Returns,Reverse Pickup Enquiry,,c1b7633c-1ecc-431b-a807-a3f49d19cde8,,23/08/2023 19:34,23/08/2023 19:58,23-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
b85befed-5233-48a7-9b9f-86388ae95ffe,Inbound,Returns,Reverse Pickup Enquiry,,4aa8de9f-d9e8-458e-884c-e272388997d7,,23/08/2023 19:53,23/08/2023 20:27,23-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
14902c46-3b4a-4057-9c91-5e68a31811a2,Outcall,Returns,Exchange / Replacement,Good,1244ad36-57a5-41ba-91f9-4ab39cc0ac80,,23/08/2023 18:37,23/08/2023 20:14,23-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
cfe147f5-f2d5-4e68-98f1-43b9ecfdcc89,Inbound,Returns,Reverse Pickup Enquiry,,d7f037b8-2d33-41e4-9b17-cfdcdb4879a0,,23/08/2023 23:36,23/08/2023 23:45,23-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
3f5962f9-17c1-48bc-a08e-a5e6339508fb,Inbound,Returns,Reverse Pickup Enquiry,No response fake promises ,d599f335-e210-4032-9bdc-12f13c6e9140,,22/08/2023 23:18,23/08/2023 09:46,23-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cb697c7e-7e67-4776-bc31-e297973163ac,Inbound,Returns,Reverse Pickup Enquiry,Bakwass,79c7f1d2-4bbc-4020-8af2-cf3481e0532a,,23/08/2023 08:06,23/08/2023 08:14,23-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
5641ccb6-93f5-497a-963c-da53fa1e87f0,Inbound,Order Related,Delayed,Customer Support Executive is so good and helpful ,36f04633-e8da-41c3-b595-1f721ce90278,,23/08/2023 08:16,23/08/2023 08:19,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
e6cdeeb4-96d0-49a6-923f-6909deb980d1,Inbound,Product Queries,Product Specific Information,Very good,5a9d495f-e660-4a5b-9aba-eb7636e4cb50,,23/08/2023 20:09,23/08/2023 20:12,23-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
dcd77da5-a2cc-45a9-bc52-de8a1842fe2c,Inbound,Returns,Reverse Pickup Enquiry,,0bd6141c-7799-4e7c-b9bf-5446e182958d,,23/08/2023 21:38,23/08/2023 21:48,23-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
e156d131-8c58-4c28-9060-34c1b6ff0a7a,Inbound,Order Related,Delayed,,1f4198ea-7bd9-4d76-9739-2d8499012ab5,,22/08/2023 22:25,23/08/2023 10:53,23-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
c11475ed-c671-4ae7-8d22-bc68e4022f28,Inbound,Order Related,Order status enquiry,,876c42ec-66bf-4d6c-9b1f-fbbb29c90b61,,23/08/2023 15:59,23/08/2023 16:22,23-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3b2b28d9-5032-4ca5-8f5e-3eda7ad9835c,Inbound,Returns,Fraudulent User,,b3733a42-3049-49c7-87eb-d277ac34bec8,,23/08/2023 20:45,23/08/2023 20:47,23-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
b9cc9cf1-b900-440e-9382-796e69d868a7,Email,Returns,Reverse Pickup Enquiry,,41181746-2195-49c6-8dde-e76756f378a2,,23/08/2023 10:56,23/08/2023 10:57,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
0d52e16b-1d84-4a26-9f3f-33cc77c8f578,Outcall,Returns,Reverse Pickup Enquiry,,7c53aeb5-d68d-46cd-93bd-151438db9fc6,,23/08/2023 10:52,23/08/2023 10:56,23-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
63254ae1-b4f6-4ae0-a616-c336119f68a8,Email,Order Related,Installation/demo,,14b569f1-f87a-4fe6-bc4c-8586a6a10131,,23/08/2023 11:09,23/08/2023 11:31,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
a97cc414-ca00-4031-aae6-1664674bfc01,Inbound,Returns,Reverse Pickup Enquiry,,92bfc3f4-690d-43c3-b361-459c561a584b,,23/08/2023 19:37,23/08/2023 19:42,23-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
85377dd3-9d1c-4344-a24d-f3cd29c30d82,Inbound,Returns,Reverse Pickup Enquiry,,d9e1757c-7169-4013-bf20-c9318866a3f1,,23/08/2023 21:37,23/08/2023 23:00,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
e315d93e-633b-4c82-a53c-407bd8ac3908,Inbound,Returns,Fraudulent User,,7442b070-c78e-4ce6-8332-e170b3b45d5c,12/08/2023 08:56,23/08/2023 09:29,23/08/2023 09:30,23-Aug-23,SWAIMADHOPUR,Electronics,899,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
0f00852d-46a5-438b-8023-416262dca771,Inbound,Returns,Missing,Good,0cf8f433-2e81-4a9a-8e96-0ee606ae7f6e,,23/08/2023 07:48,23/08/2023 14:48,23-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
ae688dd8-bbda-47a1-80d5-8e68da53c401,Inbound,Returns,Reverse Pickup Enquiry,,5bffe666-0c6b-48ea-a911-0c9854c21f5d,,23/08/2023 12:22,23/08/2023 12:26,23-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
362aa6db-de10-4885-aa7f-fba8689c87ef,Inbound,Shopzilla Related,Signup Issues,,0f2e0732-ab0f-4fd8-b71d-9c3ad8789a85,,23/08/2023 12:39,23/08/2023 12:42,23-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
edf33c9a-00f8-47d9-8510-aa35ab3144d0,Inbound,Returns,Reverse Pickup Enquiry,,2ab9d3a5-5b5f-4caa-a27c-1f5f92174245,04/08/2023 16:41,20/08/2023 13:25,23/08/2023 10:23,23-Aug-23,HYDERABAD,Books & General merchandise,1209,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
1ca4701a-6e57-4364-8308-ea15fc36e7c4,Inbound,Returns,Reverse Pickup Enquiry,,87d2c6e1-097a-4e5f-b8d7-146b94f63709,,23/08/2023 10:26,23/08/2023 12:55,23-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
d2616ba9-67a5-4941-91ef-3f7a8a0238aa,Inbound,Feedback,UnProfessional Behaviour,Full of satisfaction,9502396f-fe66-4d52-824b-ca8ab3d1fba3,29/07/2023 14:40,23/08/2023 09:12,23/08/2023 10:03,23-Aug-23,CUTTACK,Affiliates,95,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
b44bd798-b9ba-48d2-9aeb-12eacbfae5bf,Inbound,Returns,Reverse Pickup Enquiry,,7439396b-aad9-459d-a4ac-1d208bc375ff,,23/08/2023 14:59,23/08/2023 15:00,23-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
7a041606-5224-4076-9756-95a3f5532c8e,Inbound,Order Related,Order status enquiry,,7e1460a2-c084-4537-984b-fca8d47c0d1a,10/08/2023 14:26,23/08/2023 20:48,23/08/2023 20:54,23-Aug-23,NEW DELHI,Books & General merchandise,96,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
eb437a3c-f9c0-4bac-861f-4fdc3629d307,Inbound,Returns,Reverse Pickup Enquiry,,091007ee-7935-4df8-8147-e240fe86e227,08/08/2023 13:18,21/08/2023 10:19,23/08/2023 11:16,23-Aug-23,HYDERABAD,Electronics,427,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
7c4b2d24-400b-4552-b6c2-6d476b0133a1,Email,Returns,Product related Issues,Best,dae1a2d7-9612-4eaa-b60c-557b346affd3,,23/08/2023 09:57,23/08/2023 13:59,23-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
aefb5eab-b21d-4ab0-b62b-37d42670ac9e,Inbound,Returns,Reverse Pickup Enquiry,,b6613005-2cfa-4351-8316-bbd6d59817b9,,23/08/2023 16:50,23/08/2023 21:30,23-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
dd3dafde-0856-4133-8745-d91da28f2a90,Outcall,Returns,Reverse Pickup Enquiry,,2885ed0d-7a52-4e4f-865a-785269927ab2,,23/08/2023 14:36,23/08/2023 14:38,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,3
78137e78-b101-4abd-88eb-4474c5c75ea3,Outcall,Returns,Reverse Pickup Enquiry,,f847e630-ef40-4423-b19a-e510efcb0a5b,,23/08/2023 20:29,23/08/2023 20:35,23-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
6ad336fa-cffc-4216-9182-0082598dc89d,Inbound,Returns,Return request,I am not sure you packed and send me the different fish food by mistake or voluntary... but I don't have good fish.. so I need flowerhorn fish food... ,13596eee-0512-483f-b9a2-d373b389abf1,,23/08/2023 21:46,23/08/2023 21:49,23-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
40ba9098-541c-48c4-be9f-9365e5436a37,Inbound,Order Related,Installation/demo,Jaisa chal   chalne do..   mere bolne se ghanta koi change ayega.. ,fcd60452-8b03-4bec-a340-d80e2fa77a60,,23/08/2023 10:56,23/08/2023 10:57,23-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
0747bc28-25cd-4120-a105-5ac926d8b174,Inbound,Returns,Reverse Pickup Enquiry,Thik you ,88600f46-c8ad-4899-a5a7-52e9b2334a1b,,23/08/2023 14:36,23/08/2023 14:48,23-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c5e9a4fa-b407-4787-bc3a-6c833d12f03c,Inbound,Refund Related,Refund Enquiry,,4cc8fc01-2148-43ee-9897-9a463af92468,,23/08/2023 16:52,23/08/2023 16:53,23-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
bcb09e3f-d6ab-4b48-845f-29cff5499f2c,Inbound,Returns,Missing,,8959b131-6a23-4292-a7a7-9895dc0077c5,,23/08/2023 19:10,23/08/2023 19:13,23-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
a6290f19-c517-4087-ac74-2bcb278c2981,Inbound,Order Related,Invoice request,,7926497e-8289-40be-93b0-ef3e9d840166,,23/08/2023 19:46,23/08/2023 19:47,23-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
31b05d12-bc1f-43d9-b6fe-3d8f1d6fa747,Inbound,Returns,Fraudulent User,Very good person good behavior good very good gay,f3f5594a-02d0-4ad1-a41a-b086238700be,,23/08/2023 21:04,23/08/2023 21:08,23-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f4e01d3f-f9d1-45ae-980d-29826127ef0a,Inbound,Returns,Fraudulent User,Nice information,c7e015af-af08-4470-bd02-925ab7fa0529,,23/08/2023 21:21,23/08/2023 21:22,23-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
8f268f31-9db5-4e5e-bbc8-fc2ce89345ab,Inbound,Returns,Reverse Pickup Enquiry,Good supporting ,eb5e4cf0-bc4c-4064-bddd-7917050a5a69,,23/08/2023 08:14,23/08/2023 08:14,23-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
96557ec9-60fc-417c-8f9a-e9abf22e9208,Inbound,Returns,Reverse Pickup Enquiry,,2c2d087e-e81c-46d5-b522-5fb7bb9399d0,,23/08/2023 12:23,23/08/2023 12:26,23-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
460f2ff1-254d-4710-b5cd-dc76a3a542c2,Outcall,Returns,Reverse Pickup Enquiry,,6ab3530d-29bf-4452-81bb-c26f88f9603f,,23/08/2023 19:48,23/08/2023 19:49,23-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
1e94d65f-bacd-4c7d-b47d-cf2dcaed5601,Inbound,Returns,Return request,The no. of items in a parcel should be rechecked so that there are no inconveniences caused. As i have received a parcel in which one item is missing ,140fa2fa-7b9f-44bf-a03e-6b8594346892,,23/08/2023 21:26,23/08/2023 21:30,23-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
530ec88c-5716-4234-986e-5ba013b90fec,Inbound,Returns,Reverse Pickup Enquiry,,bd19e820-6593-45dd-95f7-f4d88535bedd,,23/08/2023 07:04,23/08/2023 12:16,23-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
e206c1fe-1b0d-4004-9db2-ec94411edd22,Outcall,Returns,Wrong,,c800e96d-5e53-4747-8a05-b51d3027383f,,23/08/2023 08:11,23/08/2023 08:15,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1b1e74d8-a4e2-47ba-aa7e-5b917ae53180,Inbound,Returns,Reverse Pickup Enquiry,,6e05f9cd-0a15-482c-ba57-0dfb4fb307d9,,23/08/2023 15:28,23/08/2023 15:57,23-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
9566a83b-c551-481a-b774-a637fc48046e,Inbound,Returns,Reverse Pickup Enquiry,Please check the product before dispatch and recive the picture of packaging. ,04a198ab-1950-4a05-a5c6-f4b33228d842,,23/08/2023 23:57,23/08/2023 23:58,23-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
66a1a37e-00a6-4ce7-94a2-e60854a52ad6,Inbound,Order Related,Seller Cancelled Order,,0ebaaf7a-401d-432d-b528-925334753234,,23/08/2023 08:13,23/08/2023 08:15,23-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
4bb5793e-95a4-470b-a02d-e22d71692218,Outcall,Returns,Return request,,1de7904a-2676-432f-90f9-6293d82a4bb4,,23/08/2023 12:45,23/08/2023 13:14,23-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
8d887c45-e67b-47ca-be4f-cf2904817411,Inbound,Returns,Reverse Pickup Enquiry,,c859a807-aefc-4829-a621-8a549a62f090,21/07/2023 15:56,23/08/2023 16:34,23/08/2023 16:36,23-Aug-23,MANDAWAR,Mobile,13499,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
24385578-0941-441b-a625-b8267416966a,Inbound,Returns,Service Centres Related,Shopzilla is very very Cheat company it's because of Shopzilla sale fake product ,f1235325-92bb-4561-ae61-93c3d787a78a,,22/08/2023 13:14,23/08/2023 15:47,23-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
402c3f56-7a66-4cdc-af17-fc57d9b7b4ad,Inbound,Returns,Reverse Pickup Enquiry,Thankyou ,d2aa4aa9-8898-4a85-9279-1f49e9507df9,,23/08/2023 12:24,23/08/2023 13:05,23-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
182bf177-180f-4ba5-bf75-c26ea7cf4377,Inbound,Cancellation,Not Needed,Supportive and very well spoken customer care executive..Thank you so much for your kind information.,1099fda5-5884-41fb-8302-788df8ac7053,,23/08/2023 13:17,23/08/2023 13:20,23-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
361eda1f-6382-4684-9dc0-e728cd78b4be,Inbound,Returns,Reverse Pickup Enquiry,,eae4fe88-a548-43df-a31f-7e880eab9d91,,23/08/2023 21:23,23/08/2023 21:25,23-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
07bca704-96b6-48a5-ab43-55a0908e5961,Inbound,Returns,Return request,,612b9678-aa64-456a-9560-84d8b5d3d8e3,,23/08/2023 22:09,23/08/2023 22:14,23-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
b1499fcb-6217-484a-b9d1-b0895096f699,Inbound,Shopzilla Related,Shopzilla Rewards,,4b1f264a-40c1-424b-b9b1-68d13a60f721,,23/08/2023 23:09,23/08/2023 23:10,23-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
4bb626f0-dd8f-4668-81bc-fc2a29a50dfb,Inbound,Product Queries,Product Specific Information,,3d0c96d1-ee18-43a2-b3b1-00db587d85d7,,22/08/2023 16:52,23/08/2023 15:00,23-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
16ca07e8-5f56-4ccb-a1bc-a0ec1183dd5e,Inbound,Returns,Return request,,df16d10f-2722-4d06-9993-03eef2512ce9,,23/08/2023 15:57,23/08/2023 16:06,23-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
6fac071b-d84a-4bf0-8786-027679acbeb9,Inbound,Returns,Reverse Pickup Enquiry,,aa63663a-9d59-4b47-9298-4913f45edeb2,,23/08/2023 08:55,23/08/2023 08:56,23-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3a97ec8a-fc41-4af3-9268-e805b374ad61,Inbound,Returns,Reverse Pickup Enquiry,,c4c518bb-db66-4150-a952-0bf1433b6af7,,23/08/2023 16:26,23/08/2023 16:31,23-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
1afa5ce9-bc84-4b72-969c-e5a2fb5abdf7,Inbound,Order Related,Seller Cancelled Order,,802e5ffe-4b21-4195-8507-673f63155aa0,,23/08/2023 09:05,23/08/2023 09:07,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
27052308-6eb1-476e-bc0b-2b5a5b107adb,Outcall,Shopzilla Related,General Enquiry,Next level??,1ade2a30-9ba2-4a75-8fe0-65c1f21bd185,,23/08/2023 10:26,23/08/2023 10:27,23-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
3bc1603f-5367-44e0-9a87-445c4345ba49,Inbound,Returns,Reverse Pickup Enquiry,,973ce923-4cc3-4fb5-831b-0a752969bee3,,23/08/2023 15:07,23/08/2023 16:36,23-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
440e4add-33e6-45b0-a20a-d6854271a441,Inbound,Returns,Reverse Pickup Enquiry,Very politely ,1a18a2fa-d912-431e-a286-afdfa85ad701,,23/08/2023 20:38,23/08/2023 20:39,23-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ea0dac00-f281-49e7-b8f5-b6627f2cabbd,Inbound,Returns,Reverse Pickup Enquiry,Good ,f8a3167f-9a15-413f-ab6a-e22d7a2389a3,12/08/2023 20:52,23/08/2023 12:03,23/08/2023 12:29,23-Aug-23,BHILWARA,LifeStyle,581,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e3a44106-2b73-490f-8a05-f1ac36a60248,Inbound,Order Related,Installation/demo,,47ca50f2-4390-452b-b7bd-a8c0019a31f8,,23/08/2023 10:01,23/08/2023 10:03,23-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
486a5f8f-10c2-4821-aa19-dc406069fb55,Inbound,Order Related,Order status enquiry,,4770c91b-b35b-4955-bd31-6b11c0196de4,,23/08/2023 08:13,23/08/2023 08:18,23-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
7b338134-1b20-46e0-b7b6-4ad351a933f9,Inbound,Cancellation,Return cancellation,,a1398d79-52ce-4760-b3c7-c58a43432eb4,,23/08/2023 14:34,23/08/2023 14:37,23-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
c7f7dba8-f036-4d27-8392-70c721d20e47,Inbound,Shopzilla Related,General Enquiry,,6b12d468-7862-4aa8-baa5-266bd0a2a896,,23/08/2023 15:20,23/08/2023 15:21,23-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1105a392-a32f-4f0d-b6cd-ca4c6485353e,Email,Returns,Reverse Pickup Enquiry,,50244b51-cb10-4629-90a9-c7804aa4848d,,23/08/2023 16:54,23/08/2023 17:33,23-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
6d7e732a-bd53-4ead-8c61-1165afd44def,Inbound,Product Queries,Product Specific Information,,ed0af7be-1f73-42f3-9b95-98a92a83c78d,,23/08/2023 14:14,23/08/2023 14:21,23-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e36712db-dd18-4bf8-ba1a-24f002f292d8,Inbound,Order Related,Order status enquiry,,2ef4add1-9b0c-4312-bbf7-d4624322d88d,,23/08/2023 16:43,23/08/2023 16:43,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
25f34ffe-27c4-4e80-8f5d-b9c2da22b3fe,Inbound,Order Related,Invoice request,,bb00f2eb-3c0c-4c69-a592-4406337bd2e8,,23/08/2023 19:54,23/08/2023 19:57,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d54d2588-657d-4216-9e59-202fc0f3b390,Inbound,Returns,Reverse Pickup Enquiry,,353a7996-0fcd-4c82-bd46-c425f96cc044,,23/08/2023 20:50,23/08/2023 20:51,23-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
c47cfbe5-5a1a-4f24-805d-29b23406f68f,Email,Returns,Reverse Pickup Enquiry,,71447c4a-2088-4bb7-b937-5b1e321d21ce,,23/08/2023 14:37,23/08/2023 14:38,23-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
321194e8-866c-4a2a-83ba-8b18e49a786b,Outcall,Returns,Reverse Pickup Enquiry,Accessible should be much easier ,f45e6b92-4d61-430b-aede-48d74443cfb5,,23/08/2023 00:09,23/08/2023 00:28,23-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
a4c86d1e-56ff-49ca-8992-efee96df938f,Inbound,Returns,Reverse Pickup Enquiry,,ca9c1036-a925-443c-a78d-1c6aa32e9162,,23/08/2023 12:55,23/08/2023 12:58,23-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
2b86976a-04f5-4e30-9584-3d66fd36980c,Inbound,Returns,Reverse Pickup Enquiry,,43405f49-1050-4624-b191-a3b5d047e624,,23/08/2023 20:59,23/08/2023 21:23,23-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
15c61de3-7a04-4b63-9e29-4822010201ee,Inbound,Returns,Reverse Pickup Enquiry,,dc0cc17f-d640-44f9-bd94-7937ae90eb00,,23/08/2023 11:59,23/08/2023 14:07,23-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,3
365107a1-2ce9-4763-8e68-d742e642b257,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience about product.Defective product deliver ,3ae75f08-8da5-4a10-83b4-f4da929f8205,16/08/2023 12:04,23/08/2023 21:51,23/08/2023 22:06,23-Aug-23,LUCKNOW,Books & General merchandise,299,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
3a0ca8be-a7e5-4b73-ba9e-7f909d3e9266,Inbound,Returns,Wrong,,9c36c30d-028e-4789-83c1-b2e41b8ac840,,23/08/2023 12:08,23/08/2023 12:11,23-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
56f25219-36bb-4eff-9b3c-ad15196325fa,Inbound,Returns,Wrong,,7e2445ae-d936-49cc-bf02-05bf50df7980,,22/08/2023 19:01,23/08/2023 04:30,23-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
434bab85-f2eb-417e-9da9-e53c16b36748,Inbound,Returns,Reverse Pickup Enquiry,,3768a9a6-6422-49dc-bb77-68fb674ebd2c,,23/08/2023 01:00,23/08/2023 08:28,23-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8924d723-7b73-44cd-ad3d-58ba43273639,Inbound,Returns,Wrong,,ded885f4-e5dc-46e7-8508-56b275561c98,,23/08/2023 00:05,23/08/2023 00:09,23-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
38fc9b20-dee9-4454-9181-ca9a490820f4,Outcall,Refund Related,Refund Enquiry,,cfacdc4c-bfdf-4910-8b1b-fed8ffb88050,,23/08/2023 00:09,23/08/2023 00:11,23-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
93536d73-4083-4ecf-8b4a-3605580c95fe,Inbound,Shopzilla Related,General Enquiry,,b307be3b-c265-4087-805c-74ca21aa8ec6,,23/08/2023 15:55,23/08/2023 15:56,23-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
e748ec25-fd4e-41d5-8f8e-cb01fe823551,Inbound,Returns,Reverse Pickup Enquiry,Try to resolve issues more faster ,11ce8849-7d40-41a5-b4cc-ff856035e281,15/07/2023 10:50,23/08/2023 21:35,23/08/2023 22:48,23-Aug-23,GREATER NOIDA,Electronics,999,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
18972826-53c7-4f05-a5e3-8a7e3ed90c63,Inbound,Order Related,Delayed,"Proper opening, apology and also acknowledge the issue. over all Good call. However, you can to work on your script to make the conversation more professionally.",99b9c82f-d8b8-4480-9b07-1164ccc02996,,23/08/2023 12:34,23/08/2023 12:40,23-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
d5c79c84-34c9-4271-8216-324367007cf6,Outcall,Offers & Cashback,Affiliate Offers,Mice ,800560c1-b6e8-4254-8c5d-3f2740d1f4c4,,23/08/2023 19:35,23/08/2023 19:37,23-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
958aca66-182e-4cb4-8b13-0c85fe4282a2,Inbound,Returns,Reverse Pickup Enquiry,,4932b9c7-9ba7-43a7-8f0a-0ede660ece39,,23/08/2023 19:40,23/08/2023 19:41,23-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
2286771b-86e5-4bcf-befd-9538a99a5ca8,Inbound,Order Related,Installation/demo,,f505c43d-a805-4e06-b985-5b9f675a6294,,23/08/2023 22:38,23/08/2023 22:39,23-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f143835c-5cba-4c49-b927-5ef136871a6d,Outcall,Order Related,Customer Requested Modifications,,6406d2df-5639-42ec-b775-cf5f4532c1f0,,23/08/2023 00:12,23/08/2023 00:13,23-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2349641b-ad85-4396-8539-7db6f4afd887,Inbound,Order Related,Order status enquiry,,cc60e7a5-c5c5-4a37-b15e-78218d157592,,23/08/2023 12:46,23/08/2023 12:48,23-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
3bb638d9-e0dc-4d87-9f1f-eab1d71f1352,Outcall,Refund Related,Refund Enquiry,,202cc2f3-4603-4120-b641-a172d888420a,,23/08/2023 18:31,23/08/2023 18:32,23-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f92cc877-2d4d-4608-b7fa-c12c6e785c99,Inbound,Offers & Cashback,Other Cashback,,cd2f748a-b694-4ebe-8d58-2eefe80de685,,23/08/2023 21:52,23/08/2023 21:59,23-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7a7ac901-277a-4583-98f0-451954faeca3,Inbound,Returns,Reverse Pickup Enquiry,,71d84f8c-f41e-4b3e-8ed0-09220a1e4bab,,23/08/2023 20:55,23/08/2023 21:12,23-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
a1f5b977-8460-4eae-9203-4e57acc1a149,Inbound,Order Related,Order status enquiry,,66ee11f5-352f-413b-a626-aeba233babb3,,23/08/2023 00:15,23/08/2023 09:38,23-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f108b97a-e282-4c7c-bc19-9dce0998b13f,Outcall,Order Related,Order status enquiry,,6b38e82a-ce6b-423f-a717-b1edb730a0ac,,23/08/2023 17:57,23/08/2023 17:58,23-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
177a5138-abc9-48e4-8439-48f5e741f97f,Outcall,Order Related,Delayed,,2a3b6563-6eb0-4853-a226-4ae3a74afebf,05/08/2023 15:47,23/08/2023 13:36,23/08/2023 13:37,23-Aug-23,HYDERABAD,Home,1099,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
d5a39ad3-d7a0-4af3-b70a-891097beba22,Inbound,Order Related,Order status enquiry,,dd35c00b-f891-4f48-9fef-def425829339,,23/08/2023 11:57,23/08/2023 11:58,23-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
65ebf4b4-9020-456f-a255-ee6e3db19e2f,Inbound,Shopzilla Related,Signup Issues,,258e28fc-1db2-470e-95e0-e20bd4ab3801,,23/08/2023 22:52,23/08/2023 23:27,23-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fae455b4-9781-4c81-be55-6544a3608638,Inbound,Returns,Reverse Pickup Enquiry,,db974ea6-8fef-4e54-af31-e9f201676c87,19/08/2023 16:47,23/08/2023 11:06,23/08/2023 13:47,23-Aug-23,SURAT,Mobile,15999,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fb9ce9e7-75d1-4fb3-9f53-0f88e922b9a0,Outcall,Shopzilla Related,Signup Issues,Nice meeting,7378ffb6-8577-46d4-ab7e-0e767ae4fc8d,,23/08/2023 09:12,23/08/2023 09:22,23-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9a7e83e9-a050-4d22-ad38-a2faf141b3a6,Inbound,Returns,Reverse Pickup Enquiry,,83cfde88-82eb-4e9b-931c-0ea8b6cd238b,,23/08/2023 09:49,23/08/2023 09:50,23-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7457c601-5f19-4cf7-8634-08e1ae412f53,Inbound,Returns,Return request,M happy with customer support executive ,d506758e-165f-4cdb-9c1d-07192cd5716f,,23/08/2023 16:17,23/08/2023 17:08,23-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,4
d7fe3f30-1e51-42f0-9ef4-640c60f331df,Inbound,Order Related,Delayed,,ebb43fc3-95a5-4427-a382-47ce1a7a9a31,,23/08/2023 23:20,23/08/2023 23:32,23-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
64609664-33a4-46ee-b31e-c16e0071d0ab,Inbound,Returns,Wrong,,6f921d42-9d02-4fbf-a020-d6eea76bc159,,23/08/2023 13:45,23/08/2023 13:46,23-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
7c6723ed-ac2c-4d65-b683-7ad2cbe55537,Email,Returns,Return request,Exilent ,18201197-3257-4b5f-b934-7c95e97b0f72,,23/08/2023 14:27,23/08/2023 14:38,23-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
442a5f6b-e623-4afb-92d1-b389284ddab6,Inbound,Returns,Return request,,31c21f9f-9085-4b17-8ed7-825439d0f91e,,23/08/2023 15:16,23/08/2023 15:19,23-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
fbf2ce1a-40b9-4353-b9a0-17d841fd50ee,Email,Shopzilla Related,Shopzila Premium Related,,b63f47bf-8027-44f0-a1d1-0791467ab26b,,23/08/2023 21:22,23/08/2023 21:23,23-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
f15ae386-a60c-4213-8c3e-cc2903451b55,Inbound,Order Related,Delayed,good deal,6c576ffe-206f-4435-b0c4-9b63ede1c0b8,,23/08/2023 22:54,23/08/2023 22:58,23-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
242d7cf6-f4bb-49e1-9ebc-72ca90d8dbde,Outcall,Order Related,Delayed,,b4a40c73-a375-4646-b15c-fbba6fa0e15b,19/08/2023 08:25,23/08/2023 11:47,23/08/2023 11:47,23-Aug-23,RUPNAGAR,Home,3699,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
d89324a8-8bd6-4bb2-afcd-ffe84a100440,Inbound,Returns,Return request,A fantastic organisation! Great cutomer support from beginning to end of the process. Wonderful Experience from Many Years i Am Shopping From Shopzilla. ,ac83b999-e57f-47a4-a1d9-f8dc46024a86,,23/08/2023 09:58,23/08/2023 10:05,23-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
2bb75c41-925d-4f6d-9975-c0aed8891a57,Inbound,Returns,Reverse Pickup Enquiry,,f689d5aa-9863-485a-a7dd-6e06fe61b8a8,,23/08/2023 20:45,23/08/2023 23:09,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
a75795d9-6fbf-4b27-a13e-5c0555222ec4,Inbound,Returns,Reverse Pickup Enquiry,,c82dad27-8788-4299-b1dd-b24c3ad35117,30/07/2023 12:50,23/08/2023 10:11,23/08/2023 10:12,23-Aug-23,JODHPUR,LifeStyle,399,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
953a28bd-064c-4908-b973-33d8209abf0e,Inbound,Returns,Reverse Pickup Enquiry,,59f4c292-9e17-4471-9353-508150a43db4,,23/08/2023 10:10,23/08/2023 10:12,23-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
12eea42e-1056-4435-a5af-e34aab1ba718,Email,Returns,Return request,,e2b4f9d6-b05c-4b88-bb73-0d0b8f13738e,,23/08/2023 07:59,23/08/2023 07:59,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
2087e559-085c-493a-b8ce-ebfaef0ffdc8,Inbound,Order Related,Order status enquiry,,08d28dae-28c6-4ae5-a168-ed2f5b7e73a8,09/08/2023 13:05,23/08/2023 13:01,23/08/2023 13:04,23-Aug-23,VISHAKHAPATNAM,LifeStyle,989,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5a02a8ab-5995-42de-b448-91fc7e942c32,Inbound,Returns,Reverse Pickup Enquiry,,25379502-e8fe-4666-9851-f56fbbf2adbb,,23/08/2023 10:34,23/08/2023 11:23,23-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
c6c5cc06-8577-45bd-8e6a-6dfe761f02a1,Inbound,Returns,Reverse Pickup Enquiry,,34738f51-d657-4a9a-8961-8e4424b0e20f,,23/08/2023 20:42,23/08/2023 20:46,23-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d06508fb-5ece-4fac-9d4c-e3445aaf174c,Outcall,Returns,Service Centres Related,,d9751620-260f-4d2b-9fc2-a160e00a7f71,,23/08/2023 18:29,23/08/2023 20:58,23-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
f9b28520-3cf3-4fcc-b4d4-6f5f10fa5e15,Outcall,Returns,Reverse Pickup Enquiry,,ebca3bb1-3227-43ea-a063-ec9588716cbc,,23/08/2023 11:44,23/08/2023 11:47,23-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
8040093c-f552-46c7-9854-41df1c2ea317,Outcall,Returns,Reverse Pickup Enquiry,,68090fb7-57a9-4491-afc0-dd47111237c0,,23/08/2023 13:54,23/08/2023 14:14,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
611a2e47-7369-4d2b-9f6f-3a3e24ade6f0,Inbound,Returns,Return request,,19b8362d-b404-458f-a99e-d664838fe2bf,,23/08/2023 21:04,23/08/2023 22:13,23-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
6803c749-19c8-42b8-8eb1-70da4004cfa4,Inbound,Returns,Return request,Thanks to Support,3b5875da-f82f-484c-875a-7324c913a302,,23/08/2023 22:23,23/08/2023 22:24,23-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d9aacdba-6cdf-419a-a45f-3743779190af,Outcall,Returns,Return request,Call me sir,97bba3aa-9af5-44e0-b486-0d1959715d86,,23/08/2023 21:51,23/08/2023 21:56,23-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,1
2c442a7a-dc12-44ca-a2e0-fec106cd154f,Inbound,Returns,Reverse Pickup Enquiry,,13f06c2c-3297-4cc5-9173-de2c57041b01,,23/08/2023 21:02,23/08/2023 21:04,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
2c54cb52-4ece-48fb-935c-3ab079da8418,Inbound,Product Queries,Product Specific Information,,4b400c49-7226-4164-9f3c-38b7254a33d6,,19/08/2023 23:17,23/08/2023 11:01,23-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
312ba563-f154-43a6-ae67-2a63ffcd9c5f,Inbound,Returns,Reverse Pickup Enquiry,,cd8f12c4-b3dd-44a1-b927-558566863ae2,12/08/2023 21:57,22/08/2023 21:29,23/08/2023 17:47,23-Aug-23,MAU,Electronics,319,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
c47bbfda-78b6-4907-a9eb-24ca27945d18,Inbound,Order Related,Order status enquiry,,d99c13fb-a2e4-419b-83c3-86b3bb8e3436,,23/08/2023 22:14,23/08/2023 22:14,23-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
80693ab4-ae22-422e-be26-1cc9626d5f36,Inbound,Returns,Reverse Pickup Enquiry,,63a0e07b-3ca5-4d27-9367-516b03c4e20f,,23/08/2023 12:52,23/08/2023 12:52,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
20679acc-7cae-4be0-9d91-dde3ef8e6791,Outcall,Product Queries,Product Specific Information,,dd26926c-199d-434a-8608-521c9fd17cd2,,23/08/2023 18:04,23/08/2023 18:09,23-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
b198be16-04a6-444d-82f1-05e8f56ca6cd,Inbound,Order Related,Order status enquiry,,fd0f8766-be8d-4637-b664-2281f4213041,,23/08/2023 09:22,23/08/2023 09:27,23-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
7e31bcec-435f-4218-ba70-d453be6ce9c7,Inbound,Returns,Exchange / Replacement,,dfa4930f-4f5d-40fc-afce-5895ef29df41,,23/08/2023 11:57,23/08/2023 11:59,23-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
73264a4c-b5dd-4868-85e5-6a0355a5a24d,Inbound,Cancellation,Not Needed,,e77a0656-c0e4-4e76-a30a-3098956388f8,,23/08/2023 12:14,23/08/2023 12:18,23-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
7cd2120d-194b-4a60-ae30-78c196d9b465,Inbound,Order Related,Delayed,,c08fd162-f58f-4533-86ef-5e557d0bc514,12/08/2023 20:25,23/08/2023 16:51,23/08/2023 18:32,23-Aug-23,GODAVARIKHANI,Home,484,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
9a9f05c0-c97c-4da1-aa5a-31be45f92e86,Outcall,Returns,Reverse Pickup Enquiry,,e96c85d4-258b-4b83-b4b6-4205d5e4572c,,23/08/2023 13:12,23/08/2023 13:19,23-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
9dc7eef6-a817-4123-aad7-203788bd53c5,Inbound,Refund Related,Refund Enquiry,,1829cafb-1165-45fa-8ccd-88ca99baae1a,,23/08/2023 09:59,23/08/2023 10:15,23-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
aa7218ca-456b-49b3-b836-33763aa7cb7f,Outcall,Returns,Reverse Pickup Enquiry,,2944a84b-eaf9-44fc-9bc8-bc6c615a11b7,,23/08/2023 22:04,23/08/2023 22:12,23-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
18e7fac5-db2b-4883-a307-70d580051ac5,Inbound,Shopzilla Related,General Enquiry,,1413bbdd-0c88-4ddf-a9b7-673479a847b9,,23/08/2023 13:28,23/08/2023 14:10,23-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
869368a0-8a3d-46d7-82e3-cfa0e7662273,Inbound,Order Related,Delayed,,3595f1a3-b7b7-4361-a5ca-74bfb29dff1d,19/08/2023 09:42,23/08/2023 19:57,23/08/2023 20:32,23-Aug-23,COIMBATORE,Home Appliences,5799,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
6648b7b6-1fbf-4bcb-8c6b-96f81815b14d,Inbound,Refund Related,Refund Related Issues,,d51efc59-ff75-4b72-9dbc-47264035cd35,,22/08/2023 18:12,23/08/2023 06:22,23-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,3
20aec450-d22b-46a1-90ba-c7390b6d0730,Inbound,Returns,Reverse Pickup Enquiry,,c33fdd23-1698-4f88-bd60-3a6de12cfbd4,,22/08/2023 21:57,23/08/2023 09:43,23-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
6bc2dcc7-cf50-4b01-ab48-d59bbe2cd1a4,Inbound,Order Related,Delayed,,1fd5c0c0-032e-4150-ab37-bd4428477dbd,,23/08/2023 10:43,23/08/2023 10:44,23-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9068347d-7c09-41e4-8ee4-fff71cdcf2cb,Outcall,Order Related,Installation/demo,,fe6d3c8e-f223-46d6-9b50-be3021dd5fe6,,23/08/2023 07:41,23/08/2023 07:43,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
82aaecc4-1141-4ab7-ab26-b74c23bea755,Inbound,Order Related,Order status enquiry,,4be5df36-3f19-4505-88d4-dd052ab18f58,,23/08/2023 22:02,23/08/2023 22:05,23-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
746db5f8-f84d-40b6-b643-9d66c5894c63,Inbound,Returns,Reverse Pickup Enquiry,,f9831976-00c1-4921-8950-8bcfd4a1001d,,23/08/2023 22:06,23/08/2023 22:09,23-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
3165dc95-efc0-40bd-a0e0-d978b64cb4d4,Inbound,Order Related,Delayed,,bd51f083-71b6-49b0-aff2-a60d53aaed84,13/08/2023 14:50,23/08/2023 14:12,23/08/2023 14:13,23-Aug-23,AHMEDABAD,Books & General merchandise,999,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
94722a54-b448-42cf-b361-bb138fd02406,Inbound,Order Related,Customer Requested Modifications,,eafc57e4-32b4-49a0-9e06-51d9f2cbe2ba,,23/08/2023 10:22,23/08/2023 10:31,23-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e181c93a-79ca-4d32-b365-30d3200d0372,Inbound,Returns,Return request,,ac7af173-e2a0-46f2-afb2-8e7ad9a68778,,23/08/2023 14:46,23/08/2023 14:54,23-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
3eb443fc-e817-4dad-950e-c9957c60fe3b,Inbound,Order Related,Delayed,Tq Shopzilla,53de390a-ab41-4f23-844f-d55c679d8bee,,23/08/2023 11:36,23/08/2023 11:48,23-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
350e6087-3013-4133-83c7-c1ecba772a9e,Outcall,Product Queries,Product Specific Information,,c6c4515e-e135-4034-a678-0565ec5137e7,,23/08/2023 08:20,23/08/2023 08:53,23-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1f3aaf9a-2e7c-4386-bf20-f2c93c6ee37b,Outcall,Returns,Reverse Pickup Enquiry,Good,0ca59e53-6790-431b-b312-ec3a8fa96ddb,,23/08/2023 20:39,23/08/2023 21:59,23-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
c80309b0-0dfe-4031-b68d-987b9758fd69,Inbound,Returns,Reverse Pickup Enquiry,,11d0870c-9ce0-4cf7-8037-8b9e648cfa36,,23/08/2023 22:10,23/08/2023 22:11,23-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
fb0cf4f0-f836-4121-8d00-d1d2f14e4ae5,Outcall,Order Related,Installation/demo,All good no problem ,2a68ff49-f60b-4019-a12b-37a2fdbcc369,,23/08/2023 22:54,23/08/2023 22:56,23-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
e77105c4-6b4a-40c5-9dfc-eebfc1bad546,Inbound,Returns,Reverse Pickup Enquiry,,a7456f5f-e1c9-4d12-a385-d58222213ef6,,23/08/2023 08:25,23/08/2023 08:29,23-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,5
99de5896-dcbf-421d-9a95-d7e60fefd59c,Inbound,Refund Related,Refund Enquiry,,8f776a05-fef5-405a-b1e7-9f416ff4a601,,23/08/2023 09:48,23/08/2023 09:59,23-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
2b7034c7-7c8d-4b99-b7c3-f242d1571f01,Inbound,Order Related,Order status enquiry,,908eb46c-93f5-4e38-957b-c1c654eeaa38,,23/08/2023 09:55,23/08/2023 10:54,23-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
a2113d37-2971-4829-81af-7f0870915e1a,Outcall,Returns,Exchange / Replacement,Worst experience no one help.,38169708-f8f6-4b6d-9ffe-41f071fe5867,,23/08/2023 13:18,23/08/2023 13:19,23-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
2ec603c8-1765-499f-a819-c9a6bf8d1974,Inbound,Returns,Reverse Pickup Enquiry,,4d9bb3fa-be16-4986-8d54-698899539231,,23/08/2023 16:17,23/08/2023 16:19,23-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
bfc19003-d70e-4aab-93b3-f67c796b6505,Inbound,Returns,Reverse Pickup Enquiry,Good customer service,f6e6ff83-8ff0-4f27-b28c-cb599f24db6c,,23/08/2023 17:19,23/08/2023 17:40,23-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
b90326d8-3a57-4e9a-a1e9-e6fc44ed7f13,Outcall,Returns,Fraudulent User,Thanks ,14d19ef3-d337-4b13-b9d0-579f3571d6cf,,22/08/2023 23:53,23/08/2023 08:29,23-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
34c7aeb0-99ad-49b7-a3f0-ba9b94e55466,Inbound,Order Related,Order status enquiry,Very good ,589650db-c0bf-4106-806f-71ef0e82350c,,23/08/2023 08:26,23/08/2023 08:32,23-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c97b248e-f26f-49a4-a3a2-506614e20fd2,Outcall,Returns,Missing,,91a6cbba-2ffa-4ea4-bccd-23a48df3ef76,,23/08/2023 10:54,23/08/2023 11:38,23-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
aa04edcf-3a35-4678-901c-2064d96f7c66,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla chor hai ,d2e88da3-2ffc-4a1d-8c70-bcd2be69d816,,23/08/2023 15:22,23/08/2023 15:31,23-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
72745f18-1632-465f-8a78-9bf20352468c,Inbound,Returns,Reverse Pickup Enquiry,,66c25e0c-0804-42f3-8b71-8c2adb96dee8,,23/08/2023 17:36,23/08/2023 17:36,23-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
aae45201-c7c7-4e8a-bb58-b99f8e0cf0ea,Inbound,Returns,Return request,All seems good but little improvement in reaching costomer support could be better.,c0fad05c-9ac4-40da-a8b8-ec76c576504f,16/08/2023 19:15,23/08/2023 09:10,23/08/2023 09:15,23-Aug-23,RANCHI,Home,229,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
489f15ae-9e8c-4af3-b430-37c16e9d460e,Inbound,Shopzilla Related,General Enquiry,,2a0e033f-341b-4722-a8d1-bcf99a3fe412,,23/08/2023 08:04,23/08/2023 08:23,23-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
55298202-359b-415a-8cdf-be16d79e37c5,Inbound,Order Related,Installation/demo,,b6fbc240-3628-4f50-90c7-f2bb88906688,,22/08/2023 22:19,23/08/2023 06:57,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
ed2a65d1-d3d7-4aa6-b77f-1bfb9b1d9d54,Inbound,Returns,Reverse Pickup Enquiry,,c988f017-80b5-474d-b660-ab54d863028f,,23/08/2023 14:38,23/08/2023 14:40,23-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
28cc42df-ca3d-4537-943c-7d12123f46ac,Outcall,Shopzilla Related,General Enquiry,,c5facc32-bffc-4499-89ea-d8c41bfc0904,,23/08/2023 20:14,23/08/2023 20:18,23-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
1c874f70-ca1c-4c27-8aa3-bf7897e2429c,Inbound,Returns,Return request,,fa072fe8-cf09-4eca-8b14-bd7e497649c4,,23/08/2023 19:26,23/08/2023 19:29,23-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
6717fb4a-524e-42af-a515-6656e12295e3,Inbound,Returns,Fraudulent User,Agent is very helpful.and quick ,7dfd3bad-6f8a-4ac6-9c16-efdc4dd7381c,,23/08/2023 14:52,23/08/2023 15:10,23-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c4a50c08-c330-4c64-aa4a-d994ddb1499e,Outcall,Returns,Technician Visit,,e605a79d-eb37-4506-af38-b3934ff8d0be,,23/08/2023 07:50,23/08/2023 07:51,23-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
35b717b9-bc0e-484d-b876-fca1a90f3fbf,Inbound,Feedback,UnProfessional Behaviour,,759f771f-638f-4dbf-94e2-41f102f1b3a8,,23/08/2023 19:15,23/08/2023 19:25,23-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,1
fb431f12-a1c9-40b1-8f38-b35751828fa9,Inbound,Returns,Reverse Pickup Enquiry,,c0c2899e-ecc3-4e3a-b7c2-7d184373b880,,23/08/2023 19:27,23/08/2023 19:30,23-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
6fb77d4d-fc6e-4344-8d45-687172b0c793,Inbound,Order Related,Delayed,,d63e24d5-ad40-4721-97bb-51e5a2ea0118,18/08/2023 08:57,23/08/2023 11:04,23/08/2023 11:05,23-Aug-23,ALIGARH,Electronics,209,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
5be4e5bf-086d-448a-9054-2370f2f2c153,Outcall,Returns,Reverse Pickup Enquiry,Good ,2f109437-7c4b-432a-b0b8-bdb101c4d501,,23/08/2023 08:28,23/08/2023 08:32,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a37a5c1e-b233-45d0-9146-84992c90e4ac,Inbound,Returns,Reverse Pickup Enquiry,Good ,a09f85c8-c686-4628-9b9f-aa8d47cf65d1,,23/08/2023 12:59,23/08/2023 13:00,23-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
edf8cf45-34e9-4287-a007-068f3ca6686a,Outcall,Product Queries,Product Specific Information,,e5af3170-a253-4af6-9ac5-832600532faf,,23/08/2023 17:36,23/08/2023 17:39,23-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
9359071e-196a-48d7-9eae-9d4d3a096806,Inbound,Order Related,Invoice request,,85a15825-dd22-4930-a3a5-3a7b2b0f214c,,23/08/2023 22:27,23/08/2023 22:30,23-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
1201b284-fbf5-437e-b2af-bfde0e60f81c,Inbound,Cancellation,Not Needed,,40f954a7-b819-4359-ad10-12084f2e7dad,,23/08/2023 19:49,23/08/2023 23:12,23-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
905fdc1b-73aa-4e4c-a312-8587dc96829c,Inbound,Returns,Reverse Pickup Enquiry,,6636ab20-dedc-4eef-837a-5e193b81fb90,,23/08/2023 08:11,23/08/2023 15:11,23-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
ac1d7621-b03b-4cb7-929b-c9c05feb0971,Inbound,Returns,Reverse Pickup Enquiry,Thank you ??,dae30893-e7f9-42d9-a5c2-104ecb53f8d8,,23/08/2023 10:03,23/08/2023 10:07,23-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
57c9cece-51a4-4be4-ba3a-3e5478117d85,Inbound,Returns,Reverse Pickup Enquiry,,ee35c86c-b45f-4800-881f-ef54d0410a21,,23/08/2023 20:12,23/08/2023 20:21,23-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
c90e709e-f324-48a1-a831-48a5805919c3,Outcall,Returns,Reverse Pickup Enquiry,,595c095f-e7f4-42cc-ab97-43571f3edca8,,23/08/2023 08:52,23/08/2023 17:15,23-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
47e484ab-edef-4881-b53b-a45a10d04d6a,Outcall,Returns,Reverse Pickup Enquiry,Make your policy for customer friendly not only for seller friendly ,c0eba0c4-9f8a-4367-a812-f81fd66e4faa,,23/08/2023 09:58,23/08/2023 10:04,23-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
f5e6b178-e1c3-4579-994b-2a099680c958,Inbound,Order Related,Order status enquiry,No,a2ba8b0c-a01a-4989-86e2-0bcb7350432b,,23/08/2023 12:29,23/08/2023 12:36,23-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
99cd044d-e878-4059-9a7d-913cf80c1265,Inbound,Returns,Return request,,a3cd9331-6d09-4f5d-8408-dcf046e50fc8,,23/08/2023 22:45,23/08/2023 22:49,23-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
28cc3a9a-51bd-44a3-b081-4ce466cc60ea,Inbound,Returns,Service Centres Related,"Any changes in the policy, should get customer concent before placing order",49b58344-8f78-48d4-8aa5-aae4601dc2df,08/08/2023 13:55,22/08/2023 13:07,23/08/2023 22:20,23-Aug-23,HISAR,Mobile,11499,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
06fbaf6c-fcd5-4695-999f-f06b4fd4b9bc,Inbound,Order Related,Delayed,,775a8154-e839-40f8-9f41-d96c277fbc48,11/08/2023 13:36,23/08/2023 15:06,23/08/2023 19:19,23-Aug-23,JAMSHEDPUR,Home,202,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
40578977-bf9d-4062-8772-fb3252eb12e5,Outcall,Returns,Return request,,c00f0ddf-19af-4990-95b4-0ee6b07c89fb,,23/08/2023 18:54,23/08/2023 18:57,23-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
a97c15e0-33a2-4658-ac97-b23fb7777b7b,Outcall,Returns,Reverse Pickup Enquiry,,0ff0d046-f146-4e02-b9ee-d3250e797519,,23/08/2023 08:36,23/08/2023 08:41,23-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
35512296-3d12-491c-88ac-a63af436cf74,Inbound,Returns,Reverse Pickup Enquiry,,03a88935-d37c-4102-8f6f-3001d7294622,,23/08/2023 12:42,23/08/2023 20:51,23-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
1e8ae93a-3fee-47bf-8e3e-b48d6e6c33d0,Inbound,Returns,Reverse Pickup Enquiry,Helpful person,951d69f3-e984-417b-bbbf-7c15003d74b2,,23/08/2023 14:40,23/08/2023 14:44,23-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
9d4f9f5f-787f-4635-bbff-6e4f989f7fb3,Inbound,Returns,Reverse Pickup Enquiry,,4ec4dcf8-5322-4401-ae07-d2f1fca9d3cd,,23/08/2023 17:17,23/08/2023 17:18,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
29fe8c00-7ada-4ae4-a9b8-fd0f9c691368,Inbound,Returns,Reverse Pickup Enquiry,Please don't try to cheat us. It's our hard earned money.,b4e17fc2-5387-438b-b8e8-c22ed2d34552,,23/08/2023 21:33,23/08/2023 21:55,23-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
27072054-dfcd-4807-ba56-7065132c6a11,Outcall,Returns,Return request,,97cf4e8d-dde1-4267-a2f7-e46f4d287a8e,20/08/2023 18:03,23/08/2023 10:15,23/08/2023 10:19,23-Aug-23,KOLHAPUR,Electronics,999,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
1b6c1378-39d1-4164-8688-356181b6955f,Inbound,Returns,Reverse Pickup Enquiry,,57a87dbd-ad9d-4dc5-b9ab-1ea0d5dcc132,,23/08/2023 09:21,23/08/2023 11:14,23-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
6200f95d-50ca-47ae-921c-6114077ba8d4,Inbound,Order Related,Installation/demo,,bf99cfd1-e1c2-4faf-8260-15e3f4957ccb,,23/08/2023 10:52,23/08/2023 10:57,23-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
e62fe2e2-e926-4d01-939f-86912f1ff572,Outcall,Returns,Technician Visit,,fa0e1b01-83fe-433c-9654-4deecabfc6a1,,23/08/2023 18:42,23/08/2023 18:43,23-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ad9dc463-bdb5-468c-830d-d4ad6b9d42e7,Outcall,Refund Related,Refund Enquiry,,803a2ad7-9d5e-4464-86a4-13aa642db491,20/08/2023 18:57,23/08/2023 19:55,23/08/2023 20:05,23-Aug-23,SENDHWA,Electronics,189,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
262363ff-b2f3-4ee3-959a-e6a683595d6f,Inbound,Returns,Reverse Pickup Enquiry,,891e35ef-8460-459f-9810-d3e6746a3102,,23/08/2023 08:53,23/08/2023 08:56,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1fb2110a-126a-4492-b9f5-773f86a298ce,Outcall,Order Related,Order status enquiry,Good experience ,d7589fe7-ef41-4fac-96bf-8dabf1f28e2b,,23/08/2023 09:27,23/08/2023 09:28,23-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
cd0b3721-4856-46b9-bc6a-75e6bc1aff9c,Inbound,Refund Related,Refund Enquiry,,86d541f0-c456-499b-8cf4-fa700420f3a6,,23/08/2023 12:23,23/08/2023 12:26,23-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
31fd3b79-e1fd-4164-98da-53c13e8a74b4,Outcall,Returns,Reverse Pickup Enquiry,,000295ad-2371-4986-8e97-bae3089405da,12/08/2023 16:05,23/08/2023 08:45,23/08/2023 08:46,23-Aug-23,VAISHALI,Home Appliences,2199,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,4
37bcc8e5-505d-43bf-a212-60217a36ab90,Inbound,Returns,Fraudulent User,,9a930b72-6260-4c03-8824-1d743063ac2a,,23/08/2023 13:24,23/08/2023 13:44,23-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
8dac6663-7bb5-4052-9c85-30ebddd681a3,Inbound,Returns,Reverse Pickup Enquiry,,f58edfe5-a341-4aec-80d0-3c1fae1c07e3,,23/08/2023 19:29,23/08/2023 19:33,23-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b2cafb22-7629-43f9-9ad7-acd1242b620e,Inbound,Order Related,Order status enquiry,,0c0aaeee-1945-4ff6-87b4-13b05f7a3e43,13/08/2023 15:31,23/08/2023 16:22,23/08/2023 16:24,23-Aug-23,HAMIRPUR,LifeStyle,1499,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
51527783-5826-44d8-b491-0646626b7cfe,Inbound,Order Related,Delayed,,382f875c-38fb-4d1c-ab27-34304cc38c60,11/08/2023 19:20,23/08/2023 15:29,23/08/2023 19:09,23-Aug-23,SARKAGHAT,Electronics,484,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
2f17f464-df95-47e0-99b0-d6ef6eba55ce,Inbound,Order Related,Order status enquiry,,5e92db3e-9834-4ba5-b784-c517c497a276,,23/08/2023 21:45,23/08/2023 21:50,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
dc83e008-323b-4e78-87c4-a77ab1ef14d7,Outcall,Returns,Wrong,,660f9619-574e-4b06-950f-fd25fcce8ec5,,23/08/2023 18:27,23/08/2023 18:28,23-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
cb4690e0-30a8-4a35-93e2-e3e34901b4e2,Outcall,Returns,Reverse Pickup Enquiry,No,49c91af0-8f9d-4d20-bb49-1be9bb024878,,23/08/2023 22:31,23/08/2023 22:33,23-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
06429b64-75e8-437f-80d3-9509449e79ac,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla ,adcf79ab-9aab-49de-9c1a-364f3e498ba6,05/08/2023 11:58,23/08/2023 10:38,23/08/2023 10:39,23-Aug-23,NAGPUR,Books & General merchandise,1049,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
0d3e6caf-0498-4d45-8fcd-0c71aded98c2,Inbound,Others,Call back request,,48e5c77d-ecca-40e5-baf0-7378c19f6a2c,15/08/2023 19:45,23/08/2023 20:34,23/08/2023 22:09,23-Aug-23,HYDERABAD,LifeStyle,678,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,3
b69032e3-9f24-4fe4-95b6-d0605cc42bdd,Inbound,Returns,Reverse Pickup Enquiry,,094ffb0d-8d99-4b67-835a-834bb969fc8e,,23/08/2023 14:29,23/08/2023 18:11,23-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
8aa44a39-16eb-4061-bce4-a0df02e17713,Inbound,Returns,Reverse Pickup Enquiry,,59cb7c96-17a4-4286-8224-472d9f02f3a2,,23/08/2023 14:43,23/08/2023 14:45,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
10c64e1c-c3fe-4f61-a33c-1946403a74b2,Inbound,Order Related,Order status enquiry,,125edc51-f162-49e1-a419-2b9a9e78c738,,23/08/2023 23:41,23/08/2023 23:44,23-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
8a4749a9-3090-421b-9348-588106177b3d,Outcall,Refund Related,Refund Enquiry,,0fd7fb5b-d24c-4022-bcdd-37ebff2c32f0,,23/08/2023 07:44,23/08/2023 20:32,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
ea1177d5-392f-45a5-8373-4eada71ef563,Inbound,Returns,Reverse Pickup Enquiry,"Delivery agents are in very hurry and just throw away the groceries without give the bill and matching the items  , app doesn't allow to speak to customer care agent nor it has any customer care number or mail id,please remove the bot that you are using in help needed , and change your policy to help customers , I have successfully uninstalled the app and good bye to Shopzilla .",eb8580f7-92b7-4d6d-8bd2-55f0b9c171bb,,23/08/2023 13:04,23/08/2023 13:12,23-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
c601f144-ed3d-461e-91c9-476750306024,Inbound,Returns,Reverse Pickup Enquiry,,7fc6407b-aa20-44b0-ba03-f9ce5ca77a05,,23/08/2023 13:29,23/08/2023 13:48,23-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
900fe23c-4432-463c-a5ef-69ee13a84516,Inbound,Returns,Wrong,Got a prompt resolution,14f83b42-2d0a-4792-bd7d-f59a2b40d300,,23/08/2023 21:14,23/08/2023 21:17,23-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
5abc12cf-a3fe-48f0-a342-9c028ba28c2e,Inbound,Order Related,Installation/demo,,b554ca75-5e29-4d95-83fe-cf45fc7bf3cf,,23/08/2023 21:48,23/08/2023 21:51,23-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
6ea869da-2de3-403c-9147-433e505ecd41,Inbound,Product Queries,Product Specific Information,,20b1a96e-408c-4a53-a4d0-af3fae2a80e6,,23/08/2023 20:11,23/08/2023 20:13,23-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
ae839a4d-575c-477d-964f-c8d63daec83e,Inbound,Order Related,Delayed,,28e30c86-5d0c-40a9-8ab6-bed14bf928d2,08/08/2023 22:47,23/08/2023 07:33,23/08/2023 08:05,23-Aug-23,RISHIKESH,Furniture,20274,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
383c5758-aaef-4ada-bf7a-2cc8b173d20b,Inbound,Returns,Reverse Pickup Enquiry,  was absolutely amazing with his communication and customer service. I have never spoke to someone ever in Shopzilla who sounded more human and not robotic. Loved the way he handled the call. ,fb8185a1-9968-4741-8889-5bce21448ac7,,23/08/2023 14:35,23/08/2023 14:37,23-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
3170cb04-2785-4b49-9a45-61372e5a89cc,Inbound,Returns,Wrong,,a7c67368-718a-4569-b2d5-1882a816bfa6,,23/08/2023 17:30,23/08/2023 17:36,23-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
d6164dda-01b5-4d00-aed6-d7d2de69ba75,Inbound,Returns,Reverse Pickup Enquiry,,1134bd4f-ba3e-4cbc-954e-309da7c613c0,,23/08/2023 09:16,23/08/2023 09:38,23-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
a2c22dcd-5e9e-4c37-aaca-23ea61adb8b8,Inbound,Product Queries,Product Specific Information,Pls be like SuperBuy,849985c9-b7ed-4a47-b34f-b0ee5c9033e7,,23/08/2023 10:06,23/08/2023 10:13,23-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
ac7949ab-b942-453b-b745-e340918a49a4,Inbound,Returns,Return request,,31e429dd-de53-4863-a8ed-e5aee202c8e3,,23/08/2023 14:05,23/08/2023 14:16,23-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
5a5c87c4-4342-4145-95cf-4d8ac2472e05,Inbound,Order Related,Invoice request,,b14b7954-d0e3-4ee9-8b76-d99c1af09dc1,,23/08/2023 14:55,23/08/2023 15:00,23-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
78d687a9-9e0b-4d29-9116-ea936074fada,Inbound,Order Related,Order status enquiry,Lady is good and nice taking happy to service ??,97f14c7d-2096-4d16-8753-5061328adc92,14/10/2022 11:24,23/08/2023 11:36,23/08/2023 11:39,23-Aug-23,JUNAGADH,Electronics,1699,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
93040957-56a9-4a37-b28e-2a536f3bbd12,Inbound,Refund Related,Refund Related Issues,Very good in help very very good,c964dfa1-38a8-428c-a856-1565902cbe67,12/08/2023 21:58,23/08/2023 20:55,23/08/2023 20:56,23-Aug-23,KANPUR,LifeStyle,294,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3f1d4e36-7329-4126-a5a8-96ba6fdc7514,Inbound,Order Related,Delayed,,ee1a72ed-81a0-42be-89f3-5e5c8eea0150,14/08/2023 12:27,23/08/2023 10:10,23/08/2023 16:09,23-Aug-23,HYDERABAD,LifeStyle,330,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
b672d637-2f66-451f-aeb0-2a05dd6ae7eb,Inbound,Returns,Reverse Pickup Enquiry,,29c750cb-552b-4c87-b84b-9aded12ea27d,,23/08/2023 23:45,23/08/2023 23:50,23-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
a216a85b-53d2-4d27-8aee-3cc20176cef9,Inbound,Order Related,Order status enquiry,,8c5c437d-70c7-400f-b55a-e22395bf2397,15/08/2023 23:36,23/08/2023 12:06,23/08/2023 12:19,23-Aug-23,JEYPORE,Books & General merchandise,314,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d840a9c5-8054-4f39-b153-da2cb61a931a,Inbound,Returns,Reverse Pickup Enquiry,,f997eef1-f20c-4698-91cc-45045797a131,,23/08/2023 21:02,23/08/2023 21:07,23-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
790fb8fc-3006-4012-903c-3a23e26e9310,Inbound,Returns,Reverse Pickup Enquiry,,80dbd4a6-aef0-4622-bfac-935ab4fb3753,,23/08/2023 21:21,23/08/2023 21:31,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
9226eb01-3ac4-4597-9784-7ac94e066c5f,Inbound,Product Queries,Product Specific Information,,d314455a-32f7-4253-ba12-a3f841e546ef,,23/08/2023 22:29,23/08/2023 22:45,23-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1d8df87a-20b5-4214-ab1a-3c61fab94f57,Email,Order Related,Customer Requested Modifications,,48d0ea67-63ad-46ae-ba9b-a17f7945ca27,16/08/2023 09:56,23/08/2023 13:00,23/08/2023 13:01,23-Aug-23,AHMED NAGAR,Mobile,13999,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
ae1a54b9-861e-43ee-aa06-d24f781d209c,Inbound,Returns,Return request,Ok,ab92abca-aff9-4e8f-9950-aa89a6271671,,23/08/2023 09:48,23/08/2023 09:51,23-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
1c29f2ae-ad9b-4d49-99b9-121dcbedc8c3,Inbound,Returns,Reverse Pickup Enquiry,,a42f2e2a-17f5-46a8-abaf-b73a20932f10,,23/08/2023 19:22,23/08/2023 19:23,23-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
d90e7efe-f868-4eb5-bdc7-3893453c0717,Inbound,Order Related,Installation/demo,,8fe2a853-0255-4500-8e4b-da99e4b43444,,23/08/2023 21:44,23/08/2023 21:46,23-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
5d5584b6-4375-424e-9e04-79c88bbcc6b1,Outcall,Shopzilla Related,General Enquiry,,833cb148-5b15-415b-8028-d911d0303485,,23/08/2023 23:42,23/08/2023 23:48,23-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3ccb314d-bf82-4a5b-b44a-da33bd26deb8,Inbound,Returns,Missing,Best communication ,2fb1c789-5107-42ca-b9ba-a4df7ec2bfdb,,23/08/2023 15:10,23/08/2023 15:13,23-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4d7fb5a8-9624-447c-811f-e7d6d666155a,Outcall,Refund Related,Refund Enquiry,Excellent ,326abb63-8109-4bcc-9e23-a8b0b7956ed0,,23/08/2023 18:00,23/08/2023 18:11,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
d0b1b1ca-9661-466c-9890-b6538dbc8728,Inbound,Returns,Reverse Pickup Enquiry,All are good.. no need to improve ,f8fc1bbf-3e97-4a7b-a094-c5a52895885e,08/08/2023 12:35,22/08/2023 21:39,23/08/2023 07:46,23-Aug-23,NEW DELHI,LifeStyle,607,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
7aa25668-80f9-406a-b753-48077937a954,Outcall,Returns,Reverse Pickup Enquiry,,bf8334af-6a96-4648-ad45-d296fbbb2993,,22/08/2023 17:24,23/08/2023 11:32,23-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
c555f1f9-03c9-4fb4-9b9f-b590c1c048e2,Inbound,Returns,Reverse Pickup Enquiry,,b92d6ad8-4bb5-4d66-812e-33933651f4ed,,23/08/2023 09:10,23/08/2023 09:14,23-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
614ba868-ff22-466d-acf0-df54a770feb4,Outcall,Refund Related,Refund Related Issues,,e36c84f0-14e8-4ffc-a058-6f5c5703c326,,23/08/2023 17:51,23/08/2023 18:06,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
7e8e0e66-15fa-4ca2-aa5d-23eb1a002d31,Inbound,Cancellation,Not Needed,,0a3eceed-4a87-48de-8ccd-76ea09ed433d,,23/08/2023 19:47,23/08/2023 21:49,23-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
6c5e6eb6-aef5-4e63-926b-4af9ca47c541,Email,Returns,Return request,,f016a955-d49d-4cee-a788-08eda337b7b5,,23/08/2023 08:49,23/08/2023 09:00,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
0106cc96-4142-4510-ad8f-9c5b439615b7,Outcall,Order Related,Customer Requested Modifications,Happy ,18febc20-a278-4270-b1ac-c3d366772afd,,23/08/2023 14:18,23/08/2023 14:20,23-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
894a7056-f256-4476-aeb9-dddbfe33ecc0,Inbound,Returns,Return request,,312c7779-7deb-48bb-aa8c-81127e56eadc,,23/08/2023 15:48,23/08/2023 15:57,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0d7d7d82-725b-46f0-b0e3-720e20a36bac,Inbound,Returns,Service Centres Related,,4ba39fc1-18fe-46be-97fc-ecdf293ccf28,,23/08/2023 16:38,23/08/2023 16:41,23-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c94cf671-f3e4-470e-a66f-6dc61d469832,Inbound,Returns,Return request,,fa12913f-4a4b-40e6-aee4-f4ad6120408c,,23/08/2023 00:15,23/08/2023 00:17,23-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
c32a7446-5ca9-44d9-8a1c-3521cbfd7598,Inbound,Returns,Reverse Pickup Enquiry,"Customer support is okay but they taken so much time to resolve, now i will get my next call on 26th of August which is not good even that is not my fault in Product. They sent me this product without any company label and also the wrong product. And now am troubling bcoz of this ..",a37c8a77-91bb-4156-a1fb-17104af420bf,,23/08/2023 16:43,23/08/2023 16:49,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,3
5a03a23d-4cc1-49d6-89fc-39c79a8305fe,Inbound,Feedback,UnProfessional Behaviour,,aaf52e74-c107-4922-adea-37ae9cb1a3c8,,23/08/2023 21:39,23/08/2023 21:42,23-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
68390885-a56b-4dde-b38b-f8e9162370c8,Inbound,Returns,Reverse Pickup Enquiry,,3c02a804-a621-4fac-91e2-8186a52cc415,02/03/2023 06:32,23/08/2023 12:28,23/08/2023 12:36,23-Aug-23,NEW DELHI,Home,10199,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
637de651-e66e-499e-a001-400d5a11e49e,Email,Order Related,Delayed,Very good??????,e2ce2349-b788-4cfe-b428-bb9432cdeda6,19/08/2023 10:53,23/08/2023 07:49,23/08/2023 07:51,23-Aug-23,KOLAR,Books & General merchandise,270,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
6b890649-0126-4e25-9af0-8f6c8d73cae1,Inbound,Order Related,Order status enquiry,,0fdeb6ce-b122-47de-91ed-8da198f43bb6,17/08/2023 13:28,23/08/2023 17:23,23/08/2023 17:28,23-Aug-23,AMROHA,Books & General merchandise,969,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
52785f5a-691f-4a83-89e8-f02d96b3cf81,Outcall,Returns,Fraudulent User,,04f3f242-1146-4f03-a6c5-a018377177cf,,23/08/2023 11:37,23/08/2023 12:19,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
aba55d93-7be2-4340-be74-5a45b850b83e,Inbound,Order Related,Delayed,,01c8a69f-dfad-4ddc-8fa0-ee4471c4ebc4,17/08/2023 23:03,23/08/2023 11:27,23/08/2023 11:30,23-Aug-23,AZAMGARH,LifeStyle,1914,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
a47eab92-71a7-4f50-941a-2019218fbfff,Outcall,Returns,Reverse Pickup Enquiry,,e91be05e-e3ee-4b22-9793-821a8c0dec5b,,23/08/2023 17:49,23/08/2023 17:50,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
ab763098-b23b-46f6-98c7-78bee2d8a9a2,Inbound,Returns,Reverse Pickup Enquiry,,2055f87b-3e19-487e-bfd3-2a9af8ac47f9,,23/08/2023 19:12,23/08/2023 19:19,23-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
ff6d6234-5ff2-419f-8fdf-4433b539c7f2,Inbound,Returns,Reverse Pickup Enquiry,Very good behaviour accident,f7aefa12-f314-4d78-89f2-95e79e77c372,,23/08/2023 19:58,23/08/2023 20:01,23-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
2e4b974f-acee-464d-a32e-5bd292e2fc80,Outcall,Returns,Reverse Pickup Enquiry,Yes,828e1720-e063-46b3-a937-06f8fcbefbb6,,23/08/2023 08:15,23/08/2023 08:23,23-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,5
f041eb97-593c-4e50-b421-f6aa35784366,Inbound,Refund Related,Refund Related Issues,,d28b3c1e-6284-4016-84e8-271f63ac07e2,,23/08/2023 17:21,23/08/2023 17:25,23-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
625a154e-59e4-4c5e-bf94-3539744e7d55,Outcall,Order Related,Delayed,,0a893ecb-e3c2-4276-b607-c8e9dea32f1b,,23/08/2023 17:20,23/08/2023 17:22,23-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
10bc1062-24ab-4c04-ae4f-b9b8129bc14d,Outcall,Returns,Missing,,d2da5793-5620-4c47-9246-9df7ad0c0489,,23/08/2023 08:20,23/08/2023 08:24,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
d60095ad-0e42-4662-bc28-8c22669cbe3f,Outcall,Product Queries,Product Specific Information,Customer care officer has no adequate knowledge ,a87df493-5465-441e-82a4-4fe9671d0e1a,,22/08/2023 23:04,23/08/2023 02:56,23-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
719e93e4-c2da-4026-8af8-6e50ca58379f,Inbound,Returns,Return request,Very Humble Man and Eaisly understand my Concern qnd Responsive personality,e530533d-c2d1-430e-b4db-bf52ddd4eddb,,23/08/2023 11:53,23/08/2023 11:59,23-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
1d196661-8cf5-4c39-ac08-c67693c33cad,Inbound,Order Related,Delayed,,d570ae45-3ae6-4ed3-8965-611e8e998159,12/08/2023 21:22,23/08/2023 15:38,23/08/2023 19:37,23-Aug-23,SEPPA,Mobile,32999,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
461d2930-11ce-4316-9741-61948e8c73a8,Outcall,Returns,Reverse Pickup Enquiry,,3f78df1b-81e3-4c98-9442-47151eb547f3,,23/08/2023 18:23,23/08/2023 18:25,23-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
a54c40b1-b13d-41b7-b950-675701d49342,Inbound,Returns,Exchange / Replacement,,d61625ef-cb36-45ec-ae1c-391b4755b634,,23/08/2023 10:26,23/08/2023 10:29,23-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
37a8087d-5372-4cff-a783-35af59ee641a,Inbound,Returns,Reverse Pickup Enquiry,,4d9fc69c-0857-4add-b22b-eb35664ae240,,23/08/2023 13:58,23/08/2023 14:00,23-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2018acb2-f8ce-40da-b528-52224cb01a96,Inbound,Returns,Reverse Pickup Enquiry,Good ,75222a7d-1322-43a0-b5a7-33b40eaf13e7,,23/08/2023 08:45,23/08/2023 08:46,23-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
d11a22b4-22ec-4190-a5e8-5053196491b0,Inbound,Shopzilla Related,Shopzila Premium Related,,a3ef5ca0-30f3-43d7-85f9-80378d3cc24e,,23/08/2023 12:31,23/08/2023 12:35,23-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
863df92d-2e24-4020-9975-106477ad161b,Inbound,Shopzilla Related,General Enquiry,,250931bd-54d9-4cd0-9b1d-2323c6575882,,23/08/2023 23:11,23/08/2023 23:27,23-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
eed01139-9836-4c64-8af9-0b40ca5e41f7,Outcall,Returns,Wrong,,a0421a5f-434f-4a5b-9558-2a8e65d3800f,28/07/2023 19:05,23/08/2023 19:04,23/08/2023 21:03,23-Aug-23,RUPNAGAR,LifeStyle,235,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
6e146ab5-6403-4594-a05f-99b6064abac6,Inbound,Cancellation,Not Needed,Good ??,a3b016e4-5506-4885-8bdd-e72d1191bf96,,23/08/2023 19:07,23/08/2023 19:12,23-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
7e2056a1-21d8-4073-b4a0-f394b4ef7254,Outcall,Order Related,Customer Requested Modifications,,12f4b14b-699f-4efb-925b-8712d871967c,,23/08/2023 08:06,23/08/2023 08:06,23-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0c54d5f8-1846-4733-8f80-a6afed2e6f21,Inbound,Order Related,Seller Cancelled Order,,09977ecd-9bc8-4892-8f83-aacb6d869bb5,,23/08/2023 11:35,23/08/2023 11:40,23-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cd96065c-aa33-4c37-b760-dad4dd2f8b57,Inbound,Returns,Reverse Pickup Enquiry,,4bca9ceb-8240-4105-85ad-329f08d2a8f6,,23/08/2023 15:07,23/08/2023 15:11,23-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b85ab9fb-6239-4c05-8b49-dc86d911365e,Inbound,Order Related,Order status enquiry,,6567f0f9-4e12-4395-b7b7-8e75a676f0b5,,23/08/2023 08:38,23/08/2023 08:42,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ea1a689f-b1f3-4a2a-9e1d-af022d16640c,Inbound,Returns,Reverse Pickup Enquiry,Good customer care ,b7ad9177-2efd-4dd7-8eed-60166e566449,,23/08/2023 14:16,23/08/2023 14:51,23-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
93c9dd96-d0a1-4703-8f98-addee5dea646,Outcall,Returns,Reverse Pickup Enquiry,,304b737c-37fd-459b-9858-596634ba0ce2,,23/08/2023 14:41,23/08/2023 14:43,23-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
06021e45-b975-466d-b3ed-9fcba2cb6981,Inbound,Returns,Return request,Nice,e0881ef6-8afe-4922-9093-c86ad1886625,,23/08/2023 08:22,23/08/2023 08:26,23-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
46af1410-6836-46a9-b7d1-5ced3afcfa8a,Outcall,Order Related,Delayed,,ace043d1-a7cd-4520-81e7-7c800d671960,,23/08/2023 18:57,23/08/2023 18:58,23-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2827f678-0e3c-47a9-8f70-99af31ed462c,Outcall,Order Related,Priority delivery,,515e5d24-cf78-409c-bf4e-5a20aaffb0b5,,23/08/2023 15:20,23/08/2023 15:23,23-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c2d5a964-053f-4abc-8d8a-69c1060c676e,Inbound,Returns,Reverse Pickup Enquiry,Very good service by Shopzilla ,4ec3a864-cf82-4006-9a06-b7f9862fb84f,,23/08/2023 21:24,23/08/2023 21:25,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7923e659-021a-44b8-aa35-e6d21636818b,Inbound,Returns,Missing,,78481c80-00b7-4f3e-95fd-a9d37240bb62,,23/08/2023 11:37,23/08/2023 11:45,23-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
6eb3b00c-b01f-41e3-b69c-ab42a54172bd,Outcall,Returns,Fraudulent User,,aa7a1239-91a1-4a05-a49a-542804046ca9,,23/08/2023 18:59,23/08/2023 19:02,23-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
2a6fe332-e670-434a-9e3b-39f8345d93e7,Inbound,Shopzilla Related,Signup Issues,,6dfc5da2-c00a-4fe7-b551-421716acd560,,23/08/2023 20:56,23/08/2023 22:03,23-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
9c3ff4b3-4664-4ec4-9231-64abc5f9552f,Inbound,Returns,Reverse Pickup Enquiry,Good,acd8d0c0-348a-4976-96d6-f78ace881295,,23/08/2023 14:22,23/08/2023 14:49,23-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5667d47c-f74d-446c-99cb-4a30420f1be8,Outcall,Returns,Return request,,3ad88ad4-730c-4339-8e3b-5a1733477b41,,23/08/2023 19:22,23/08/2023 19:25,23-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
963f90b0-11c0-4ba2-a7a7-4dfc22d5b59e,Inbound,Returns,Return request,,cf9c7bca-1459-42a6-bfdd-bff418c5f64e,,23/08/2023 21:21,23/08/2023 23:06,23-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
5cace26f-0015-4128-a1e5-484b82e37a07,Inbound,Returns,Reverse Pickup Enquiry,,b0502f2f-4e7d-46f7-b8a5-8586ff195636,,23/08/2023 21:58,23/08/2023 22:05,23-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
854161df-1790-4abd-bbc1-5443b99ef316,Inbound,Order Related,Installation/demo,,4836cdb2-e433-41db-bc75-0d966902c84b,,23/08/2023 15:02,23/08/2023 15:18,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
b5d7ced5-ac02-4d66-84f7-b0b814dec078,Inbound,Order Related,Priority delivery,,c9750815-652d-4c3a-af36-3a556d5869d9,,23/08/2023 23:33,23/08/2023 23:34,23-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
172fcf67-8f38-41de-aa0a-9ee25a0d276d,Outcall,Product Queries,Product Specific Information,,6918d09e-8917-4708-925c-06ef10044521,,23/08/2023 18:41,23/08/2023 18:42,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
4da8ed69-dbf2-427d-a059-931e69c5279b,Inbound,Shopzilla Related,General Enquiry,Ok,4d4f72f5-b310-4786-b56e-833813eebdd2,,23/08/2023 13:46,23/08/2023 13:49,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
14764970-370b-4784-b231-536bb6eb37d0,Email,Returns,Reverse Pickup Enquiry,Excellent ,4d24614c-a06e-49e9-86e0-47b75acdb186,13/08/2023 22:32,23/08/2023 09:57,23/08/2023 15:36,23-Aug-23,LUCKNOW,Electronics,645,,Melissa West,William Park,John Smith,31-60,Morning,5
12abccca-160a-4902-a905-d01ab247790f,Outcall,Returns,Reverse Pickup Enquiry,,4664e9e0-df03-486b-bee9-85caf8ebe102,,23/08/2023 08:16,23/08/2023 08:18,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
fbd8bf9c-0819-4d62-b8d2-04ce733c2770,Inbound,Returns,Reverse Pickup Enquiry,Thank you  ,0da91392-1524-4922-af6a-69b814d2dbdf,,23/08/2023 10:45,23/08/2023 10:48,23-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
f320f3f1-c4e9-4dbb-b51b-fee9fb673b2b,Outcall,Returns,Reverse Pickup Enquiry,,5e62fd73-5f24-4265-8014-216a38b5e7f7,,23/08/2023 00:36,23/08/2023 00:37,23-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
d2e3bdc8-6417-4b57-9b16-31fd66b8be2d,Inbound,Order Related,Delayed,,b6abf655-ad2c-4cde-9d9b-fed0c49e858a,12/08/2023 14:24,23/08/2023 16:39,23/08/2023 16:40,23-Aug-23,HYDERABAD,Home,199,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,1
90cabdd2-86a2-478f-ac2c-898cef138f76,Outcall,Refund Related,Refund Enquiry,Excellent ,f3e528d9-85ba-41f2-a73b-bbcdbf977881,,23/08/2023 07:55,23/08/2023 07:59,23-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
1c6d63d6-18f3-47fe-966a-9541d8d15e97,Outcall,Shopzilla Related,Signup Issues,,5783e703-a7b5-4bc9-99b5-e2524d539aed,,23/08/2023 18:25,23/08/2023 18:27,23-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
5f71d24b-dab9-4ba1-91fb-6c507e4ad30f,Email,Order Related,Delayed,,a26c7718-97ad-4701-9253-e25db5ee8683,17/08/2023 10:36,23/08/2023 07:47,23/08/2023 07:51,23-Aug-23,UDAIPUR,LifeStyle,339,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
7dc64661-26a2-4275-9151-2f685ee2794d,Inbound,Order Related,Installation/demo,,fb697d02-acdb-4b64-889f-d2a204ab7d6f,,23/08/2023 07:59,23/08/2023 08:01,23-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,3
155048c4-62c3-4c61-ae96-9c41f280833f,Inbound,Returns,Reverse Pickup Enquiry,,4b5abca5-c860-4df6-b4bd-2a57dc547044,,23/08/2023 15:53,23/08/2023 15:55,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
91d9a3bb-9711-46d6-ae47-de7f62d221c1,Inbound,Returns,Service Centres Related,Reaching call support ,a6eef1b1-7898-4438-8562-551f1024b3c8,,23/08/2023 16:59,23/08/2023 17:44,23-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
73969324-7453-471c-8e24-9bee32a4751f,Inbound,Returns,Reverse Pickup Enquiry,,1e457030-1d5d-4951-8c72-220632cad590,,23/08/2023 19:13,23/08/2023 19:15,23-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
d680de6b-3d6f-4dff-9a5c-a80b37e9e133,Inbound,Returns,Reverse Pickup Enquiry,,79341061-954d-4c5c-a077-129fc2d436a6,,23/08/2023 19:57,23/08/2023 20:00,23-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bafcc183-dc5b-48a8-a68a-7a8557188554,Inbound,Returns,Reverse Pickup Enquiry,Very good ,4bdb51b8-f9cd-4970-8e65-3335a677944d,,23/08/2023 14:11,23/08/2023 14:13,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
621f4e2e-1bd3-4b43-96d4-4f4d9bcb76fe,Inbound,Order Related,Customer Requested Modifications,,b31a9844-27d6-4adb-a02e-43ba13bd4045,,23/08/2023 22:25,23/08/2023 22:28,23-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
78843963-e1b6-448a-8cfc-7c9423d8b2ac,Outcall,Order Related,Customer Requested Modifications,Very easily solving issue,931eb9cb-eafd-43a5-bd7e-3ea65377e132,,22/08/2023 16:55,23/08/2023 09:54,23-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
864c5f05-1f04-48cc-90de-b61d406992be,Outcall,Order Related,Priority delivery,,73c70dc1-1aca-4e7a-b70e-2b0c3d5f7b04,,23/08/2023 18:29,23/08/2023 18:32,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f020d683-c1a4-487b-b008-dee54b4e72cc,Inbound,Cancellation,Not Needed,Good ,6a304f12-d552-45d9-993b-b71d95a97b4d,18/08/2023 11:00,23/08/2023 11:11,23/08/2023 11:30,23-Aug-23,MAHUVA,Books & General merchandise,2149,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d67246ed-0d05-43eb-921d-ebcd2bdbd051,Outcall,Refund Related,Refund Enquiry,,08c42ea5-c4c6-46ac-8f58-607e6f674f09,11/08/2023 13:23,23/08/2023 13:06,23/08/2023 13:07,23-Aug-23,NEW DELHI,LifeStyle,1585,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
f28812a3-5dea-48f4-9bde-19a68dd8604f,Outcall,Product Queries,Product Specific Information,,a9876fce-2299-4616-9bd8-f0be6bab0836,,23/08/2023 13:27,23/08/2023 13:29,23-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7c09f4e7-cba6-4a13-a340-9087234b64f2,Inbound,Order Related,Delayed,,353c2dd8-adbc-416e-ae26-c9c1ae92c313,31/07/2023 13:39,21/08/2023 12:42,23/08/2023 13:43,23-Aug-23,NAGAUR,Books & General merchandise,229,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5f7f5076-38a4-4170-bf11-7d53dd829d16,Inbound,Returns,Reverse Pickup Enquiry,,9e52e682-203e-4652-934a-db222ec1306a,,23/08/2023 10:02,23/08/2023 10:06,23-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
39112242-37fd-41dc-bfe9-49b2be63a7a3,Inbound,Returns,Missing,,80e07249-01ae-47e1-8263-588bde4bfa72,,23/08/2023 11:58,23/08/2023 12:02,23-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,4
b4dbb445-eca6-4835-8056-fc9285355cca,Inbound,Feedback,UnProfessional Behaviour,,8f945712-0af7-47e7-9ea8-ee9c822e9f85,,23/08/2023 19:33,23/08/2023 19:34,23-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f563253b-276e-45a9-9726-9272d15e8732,Outcall,Returns,Exchange / Replacement,,f61843d7-509c-48a4-ad85-5e9d3ce333c8,27/07/2023 12:39,23/08/2023 08:06,23/08/2023 08:06,23-Aug-23,CHENNAI,Mobile,29999,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
3e9cc1f2-02c5-40f4-b37e-667d00ef19fb,Inbound,Order Related,Delayed,Good,b63acf9d-4779-4aef-bf44-5d1b2cffba2b,,23/08/2023 12:20,23/08/2023 12:23,23-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
3e7d943b-cacc-4db7-83cf-6b34403c97a8,Inbound,Refund Related,Refund Related Issues,Improve services,fdc27966-5eba-4b36-8da5-5941add10475,,22/08/2023 13:28,23/08/2023 14:34,23-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
9c2155b4-d351-4323-bf57-8e85c143286e,Outcall,Returns,Fraudulent User,,9d7f2ec2-9dca-432c-9838-440832c61e98,,22/08/2023 22:51,23/08/2023 00:01,23-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,4
2d00509a-0079-40c3-af20-368a59f73667,Inbound,Returns,Reverse Pickup Enquiry,,b4434bdf-2cbe-479f-9a81-35eed71498ad,,23/08/2023 12:50,23/08/2023 14:31,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
56d1678a-bc1d-4684-a2b3-91f5c7c00cff,Outcall,Order Related,Order status enquiry,,e05a6adc-643b-497a-b828-66676c5529fd,,22/08/2023 22:52,23/08/2023 12:03,23-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
451a3fcb-7544-46df-9c3d-518a2533c093,Outcall,Product Queries,Product Specific Information,Well done ,5be6e544-4c44-4ac7-bf56-b02c7ca9af19,,22/08/2023 22:09,23/08/2023 01:26,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
e726b9e4-d40c-4cdd-9773-29746013359e,Inbound,Product Queries,Product Specific Information,,9b9ca03e-a37b-499b-b7a1-c09c34b616ff,,23/08/2023 08:16,23/08/2023 08:21,23-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
e2a9a572-5407-4993-a5ed-0cb7e1d31139,Inbound,Returns,Reverse Pickup Enquiry,,ae9899ac-fcf4-4118-a518-4d295d4b95e7,,23/08/2023 20:16,23/08/2023 20:24,23-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
e7ec0d90-79a5-4016-987f-4f28548595df,Inbound,Feedback,UnProfessional Behaviour,,7120847d-d608-4db0-aba7-87f703a5774f,,23/08/2023 22:21,23/08/2023 22:30,23-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
c4e643e6-0444-4a78-9820-e267797d4b52,Inbound,Returns,Reverse Pickup Enquiry,,dc4a771a-5099-4b8f-8bd7-c60881615f00,16/08/2023 10:50,22/08/2023 19:14,23/08/2023 13:12,23-Aug-23,PRATAPGARH,Electronics,1599,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
e02071fb-ed3d-407d-b99b-34f3ee22fb9a,Email,Returns,Reverse Pickup Enquiry,,f7853b39-ec6f-4656-a955-24fe45c16c45,,23/08/2023 09:01,23/08/2023 09:03,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,1
0239db61-3fb4-4bc2-aa73-6f038cdbebeb,Inbound,Order Related,Order status enquiry,,cc9457f7-fd66-4ab9-b1f7-a04d2815bf22,,23/08/2023 13:44,23/08/2023 13:46,23-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cd177ed9-d29e-4010-8bef-bfc5afa1fcdd,Email,Returns,Service Centres Related,,0573cd8f-42a3-4e9c-a1d0-070eefade3df,,23/08/2023 04:44,23/08/2023 05:03,23-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3e1ac636-c64d-4434-8f55-0ea1831e1e6f,Outcall,Order Related,Order status enquiry,,5302d99b-9dc0-48d9-bf82-d13edb44af4c,,23/08/2023 09:15,23/08/2023 09:19,23-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,3
cf292dac-9060-47db-9f83-915f9c69705a,Inbound,Returns,Reverse Pickup Enquiry,,b3709711-bcc3-4914-b549-89d2c2925b65,,23/08/2023 12:40,23/08/2023 12:48,23-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,4
aa90ffe9-4e1b-4aff-a5f0-d257b5b0d92a,Outcall,Feedback,UnProfessional Behaviour,,b76d5e28-da0d-4fe0-bd99-020c1797f6cc,,23/08/2023 18:49,23/08/2023 18:50,23-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
201993cf-4317-4aa8-ac65-73bfc374f141,Inbound,Returns,Wrong,,167331ea-a359-4ba0-8401-f863d2608f58,01/08/2023 16:11,23/08/2023 13:23,23/08/2023 13:37,23-Aug-23,LUCKNOW,Furniture,1198,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
100b6d92-6a3e-4c9c-a48d-50b9e704eca9,Inbound,Order Related,Installation/demo,Nice person this person solve my query and I am. Happy with this support team no much happy??????,766fdece-abab-4416-85b0-c077ddd1f143,,23/08/2023 23:01,23/08/2023 23:02,23-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
79aae410-e67e-4979-a64e-a9185527007b,Inbound,Returns,Reverse Pickup Enquiry,,2c1adb4e-5695-48d1-880b-b3d42b8e9b7c,,23/08/2023 17:28,23/08/2023 17:37,23-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
32a4dcab-101b-4ed7-acfb-a681bd0e5736,Inbound,Returns,Reverse Pickup Enquiry,,bb089cf4-15b6-4796-bc0b-d4bbfa7e447b,,23/08/2023 20:01,23/08/2023 20:10,23-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
586c10ce-5a14-4b65-9865-2621246fe206,Inbound,Returns,Exchange / Replacement,,579addde-9d7b-4764-8204-bd139f2916fe,,23/08/2023 20:46,23/08/2023 21:12,23-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
f369f702-04fa-4b30-8855-27736b07abda,Inbound,Payments related,Online Payment Issues,Refund not return after 1month and 7 to 10 days. Shopzilla service are very bad. Customer not satisfaction for this service. Irritate customer for your service.,362f749e-c8f4-45f2-b9d8-2c8ceefdbc3c,,23/08/2023 14:21,23/08/2023 14:22,23-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
2aae65f7-2bf6-4375-b30a-ae0aa369053e,Outcall,Returns,Reverse Pickup Enquiry,5,5a8f7176-2976-469c-ac8d-9fa9efd1b397,,23/08/2023 18:11,23/08/2023 18:14,23-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
ab11875f-e9ac-408e-bd34-48b9d2cc09c4,Inbound,Returns,Wrong,Very helpful thank you so much,4f18080b-655d-44d0-b529-16ebb0f53bca,,23/08/2023 19:45,23/08/2023 19:49,23-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
22e85021-cf3b-4d74-b981-e5a8946ae965,Inbound,Order Related,Delayed,,aacf9c50-5807-4f5a-8e93-3fd427fca631,,23/08/2023 20:16,23/08/2023 20:23,23-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
2a2db44d-9865-4903-a87b-3041a7a88b11,Inbound,Returns,Reverse Pickup Enquiry,,d97283c1-7bc4-4f6e-b62f-d144f9702ccf,10/08/2023 19:30,23/08/2023 19:43,23/08/2023 19:45,23-Aug-23,DEHRI ON SONE,Electronics,599,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,4
a9dc66d1-c58c-409f-ac86-f3401eb59589,Inbound,Returns,Reverse Pickup Enquiry,,d0d616a7-23a4-48fb-99cc-a68c60ffa79c,04/08/2023 17:30,23/08/2023 16:51,23/08/2023 16:57,23-Aug-23,LUCKNOW,Home,509,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,5
80c96946-c8ed-4027-b3eb-ee5f76c15723,Inbound,Returns,Return request,Good knowledge thanks Shopzilla castmar care ???????,47b6cfd8-8acb-4062-a74c-2223c317f6c6,15/08/2023 12:47,23/08/2023 11:51,23/08/2023 11:52,23-Aug-23,BANDA,Electronics,1099,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f159de4a-d75c-40f6-9868-858d3dbb3bd4,Outcall,Shopzilla Related,Shopzila Premium Related,Policy should be transparent. ,10fe8d37-b308-4bef-93b0-175d8a197670,,23/08/2023 13:15,23/08/2023 13:35,23-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
414658f6-f962-480c-a429-0cc802dd4d89,Inbound,Returns,Wrong,Don't keep customer in long hold and try giving resolution,df44c4bc-b11d-4107-a79d-d0fe39cdfa5f,,23/08/2023 20:36,23/08/2023 22:34,23-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
5457da63-c54d-4834-876f-c2329ff5482a,Outcall,Returns,Return request,,7155b770-0b3c-4c72-a854-620142c9e642,,23/08/2023 20:47,23/08/2023 20:50,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
eacef0a3-cf7e-4527-8f66-4bb7fa8b5103,Inbound,Order Related,Installation/demo,Very poor ,76c1d66e-81e7-4742-8df6-f6f54db94235,,23/08/2023 09:29,23/08/2023 12:48,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
d119f85c-bdc1-44a7-8731-aec7aa99b160,Inbound,Shopzilla Related,Account updation,No ,cd2d69ed-0329-4ede-a044-3394138b4aa6,,23/08/2023 14:03,23/08/2023 14:06,23-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
2d399db3-8669-4642-aca8-2cfcf7002aac,Inbound,Returns,Return request,,68f59ae9-4407-481a-9c5c-50328f275916,,23/08/2023 15:03,23/08/2023 16:31,23-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1056eb60-20f0-461c-a736-33addcd5b7bd,Inbound,Order Related,Order status enquiry,,02ffe0b5-b829-4d64-9757-b0da5255369d,,23/08/2023 17:30,23/08/2023 17:31,23-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,1
898eeb0b-de86-4a9d-8eff-9cea193e1dbb,Inbound,Returns,Wrong,Nothi g,a90c4495-20d4-41b5-91e7-3a11eb115955,,23/08/2023 10:17,23/08/2023 10:51,23-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
780a8b7b-6625-427d-ba35-f3091db31e78,Email,Order Related,Delayed,Good ?? ,788518cb-3932-4039-991e-b085dd3e0565,,23/08/2023 18:46,23/08/2023 18:47,23-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
13ea1222-3f23-49e0-bce0-dae63bec604e,Inbound,Order Related,Installation/demo,Why I have to go to a service centre in 1 day if the product is not working properly ??,169c17b6-0573-4a8a-ab73-e753de636cbc,,23/08/2023 11:09,23/08/2023 11:16,23-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,1
2a122c60-f8ae-4b84-b154-f0bf37ffbd5c,Inbound,Returns,Reverse Pickup Enquiry,,c4cef2eb-6363-4b50-a3af-9e976d17b90f,,23/08/2023 11:24,23/08/2023 11:39,23-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f3313226-5af7-41f3-94e5-743db97b06f1,Inbound,Returns,Reverse Pickup Enquiry,,5f114efa-4fe3-4eb6-aea5-4f9709d6ad47,,23/08/2023 14:58,23/08/2023 15:02,23-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f2c7adb6-2637-4309-9ffd-3590606485e9,Inbound,Returns,Reverse Pickup Enquiry,,f6e6b0fd-3db0-4ff9-93cb-968ac07cc860,05/08/2023 22:27,23/08/2023 08:09,23/08/2023 09:32,23-Aug-23,TIKAMGARH,LifeStyle,350,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,1
31f8d4c7-2d4f-4b9b-936d-4b8cae8bb30b,Inbound,Order Related,Order status enquiry,,27b2a47e-9653-4a6f-b74a-41d67e4dd6b6,,23/08/2023 11:44,23/08/2023 14:33,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f2c105d3-a3f8-4a00-8a49-4a8b3b9b54d6,Inbound,Returns,Reverse Pickup Enquiry,,8bc76636-2aad-4fcd-b6ed-e0569068fdf0,,23/08/2023 12:29,23/08/2023 19:18,23-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,3
a227367f-55ab-455b-bb4d-aa2aff2f9da4,Outcall,Returns,Reverse Pickup Enquiry,,006dda62-af91-42ae-92ef-3a96f2b6af1c,,23/08/2023 17:49,23/08/2023 17:54,23-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
918f92ad-269b-4c0e-b7ee-4a09dcb1773f,Inbound,Returns,Wrong,Thanks,310ec322-5a64-419a-9abb-f3e136c0d6f5,,23/08/2023 21:48,23/08/2023 23:23,23-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
8ee4b9a2-3188-4316-906d-a8c1e034b010,Inbound,Returns,Reverse Pickup Enquiry,Mera problem solved kar diya ,44c00c49-8c02-4975-a4d1-0909b0c9ab05,04/08/2023 08:53,23/08/2023 12:41,23/08/2023 12:47,23-Aug-23,SHAHJAHANPUR,LifeStyle,854,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
2f7d20d9-d368-4b6c-b97c-84ee1d623d24,Outcall,Offers & Cashback,Other Cashback,Not information provided,4bb78d5f-9869-4a32-9664-7562b3802e56,,23/08/2023 08:21,23/08/2023 08:28,23-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
5565d0af-1039-4ad0-b189-ea5a12899ca9,Inbound,Returns,Reverse Pickup Enquiry,Good service ,dbcdbd85-f3a1-417a-ae50-99dfbcb84af0,05/08/2023 22:32,23/08/2023 13:44,23/08/2023 13:44,23-Aug-23,ROORKEE,Electronics,799,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
fe4e6d98-8c4a-4f6c-a050-936e2276f486,Outcall,Returns,Reverse Pickup Enquiry,,faf64a45-b0fd-40cd-ab23-c6e0c0e1b13c,,22/08/2023 18:42,23/08/2023 00:12,23-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
b7b57ffd-25b6-47cd-8d1c-41bdb6e93397,Inbound,Returns,Return request,,7d568624-1cae-48b9-aecb-b56addcb0406,,23/08/2023 08:45,23/08/2023 09:03,23-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,1
d9d213ae-f20f-4464-9588-d25009c0b579,Inbound,Returns,Reverse Pickup Enquiry,,0808e2f6-16b7-4b07-8ffd-260ac9f5bdf7,,23/08/2023 11:05,23/08/2023 11:10,23-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
21935d6f-d2d6-4084-92c4-baf84aa34310,Inbound,Returns,Reverse Pickup Enquiry,,a7b318a4-a282-43d6-87d2-078bf1762c01,,23/08/2023 21:14,23/08/2023 21:19,23-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
c06f59ce-9f41-490d-b4e4-1161a32a72ea,Email,Returns,Reverse Pickup Enquiry,,113eab83-050c-41f5-bd4b-f922033e9942,,23/08/2023 15:18,23/08/2023 15:19,23-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,2
99a2b1f1-bdb7-4972-9172-4ad0860a19be,Email,Returns,Damaged,Yesterday you told me to give me 5% compensation but today you are telling me that there is no such information mentioned in our system ,49b4bb46-4fd6-4c3c-9c4f-c772af29724d,,23/08/2023 18:33,23/08/2023 18:45,23-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,1
3163f13b-df48-42bf-bd1a-f315480ecd09,Inbound,Returns,Reverse Pickup Enquiry,,a3e595e6-5e1a-4817-a856-09d2a00cb5e6,,23/08/2023 15:58,23/08/2023 15:58,23-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
162129da-bdc8-44e4-93eb-fbfbba150851,Outcall,Returns,Reverse Pickup Enquiry,,cf09eb23-8dc1-4e8b-96c8-acadbe976948,,23/08/2023 18:46,23/08/2023 19:21,23-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
257dd436-0fa7-4265-9a97-4d2118312b0d,Email,Feedback,UnProfessional Behaviour,,d6d78600-6a7f-4d86-a8d0-ae27edd30def,,23/08/2023 08:02,23/08/2023 08:05,23-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
af1aeb02-1660-4433-8d0c-32ce5e9d3da9,Outcall,Returns,Fraudulent User,,32a7b610-a13f-41eb-a8aa-07c52bcb462f,,23/08/2023 08:39,23/08/2023 08:43,23-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
5a4871af-08eb-40cd-9e00-a0b80a7b9a51,Inbound,Returns,Return request,Thanks ,ff1ec859-8e01-4e44-8244-6e3229c4e2d3,,23/08/2023 12:00,23/08/2023 12:04,23-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
06039470-4e73-4d49-a0e2-770c4406006d,Inbound,Returns,Reverse Pickup Enquiry,,9ae5efc9-9f94-4032-ba35-5bfbafbeb940,,23/08/2023 11:46,23/08/2023 13:53,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
5b5f18ff-ce6b-44c7-a709-f9c3256456f0,Outcall,Order Related,Delayed,,55f7a6ea-0681-43ef-a19e-67c7950216dd,,23/08/2023 08:44,23/08/2023 08:45,23-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
42aff6c5-a52c-483e-8fc1-d5b4b4d7665d,Inbound,Returns,Reverse Pickup Enquiry,Gorjeus person ,7a2c874d-cb79-4fa1-a534-86ea5a8d3d76,,23/08/2023 21:12,23/08/2023 21:14,23-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
20ad94e0-f1a8-4e5f-bec3-c3c897ff4092,Outcall,Order Related,Invoice request,,9dcc7a3a-5029-4bc2-b666-4ded5c3d16e6,,23/08/2023 19:40,23/08/2023 22:44,23-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,4
cd74810b-c4cd-440b-b1d3-a600550b597e,Inbound,Returns,Fraudulent User,It's very unfortunate that you r taking so many days to resolve a small issue which I never expected. Dis time very very disappointed ?? ,f3bfd46f-a60e-4bce-97e2-8c52ae150d97,07/08/2023 13:50,23/08/2023 10:39,23/08/2023 10:45,23-Aug-23,TINSUKIA,Electronics,999,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
111ffef7-93e8-4984-9200-483b6593f29d,Inbound,Returns,Reverse Pickup Enquiry,,c36c7d5e-1279-4b68-9370-f9668c8580fd,,22/08/2023 15:37,23/08/2023 18:26,23-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
238048e8-a2cb-4673-9c9c-efcebdf5543f,Outcall,Returns,Service Centres Related,working and speakers is not coming,7b1800a1-f6f1-4d8a-b440-9cef2e04f3e4,,23/08/2023 18:10,23/08/2023 18:13,23-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,1
a8cea04e-66ac-45eb-9cb1-b68ce9aa1d5a,Outcall,Order Related,Order status enquiry,,705eefe9-82a3-4ee8-8511-60eb7e907c08,13/08/2023 15:31,23/08/2023 17:42,23/08/2023 17:46,23-Aug-23,HAMIRPUR,LifeStyle,1499,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
10b3284d-4cb9-4d19-962c-b2aad7dcb5bf,Inbound,Returns,Return request,,e555ae80-f27a-4749-9640-5b63ae64cbc5,,23/08/2023 11:26,23/08/2023 12:02,23-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,3
f25ea566-f3d9-4cd5-bcc0-7a434f176cc9,Inbound,Returns,Damaged,,0b003908-1705-4cb3-8eab-40288ca3f1fd,,23/08/2023 15:15,23/08/2023 15:16,23-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
6bd6d541-a2dd-4774-b98e-2ee97b2fd612,Inbound,Order Related,Order status enquiry,So good ,27804ee7-f353-4910-bd73-87904d774709,,23/08/2023 20:46,23/08/2023 20:46,23-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
34f34550-a090-470f-a1ce-ca4a134a6216,Inbound,Order Related,Installation/demo,,5bd203c1-da12-4546-bb17-9d860044892e,,23/08/2023 20:02,23/08/2023 20:04,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
241b9aef-1a8e-4492-9b82-09fd28987fe8,Email,Returns,Reverse Pickup Enquiry,Very good,2aa7f984-9243-4248-b643-a177a411f488,07/08/2023 15:31,23/08/2023 00:49,23/08/2023 00:51,23-Aug-23,KOLKATTA,LifeStyle,379,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3a7bebba-57ed-44ce-9e52-ce2d35f8d931,Inbound,Returns,Reverse Pickup Enquiry,"Nice to interact with coustomer care service, he listen my all issues and do their best to resolve it.",baf9fd8b-83ba-4a1e-ad7d-793a07e304df,,23/08/2023 15:00,23/08/2023 15:03,23-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
33480c52-503c-4870-a932-2e3c3ae87dcc,Outcall,Shopzilla Related,Signup Issues,Thank you ,0d89dcc6-da80-4da4-8302-503375c56843,,23/08/2023 18:25,23/08/2023 18:26,23-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
ee17981d-0be6-409b-8c39-78a78d9efd75,Inbound,Order Related,Installation/demo,,8d279a62-7049-4db2-8344-826a589899e8,,22/08/2023 20:35,23/08/2023 13:45,23-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
53b6061d-d53c-410f-9d6b-3b4630ec1402,Outcall,Returns,Reverse Pickup Enquiry,Good service,10a95d79-fb5c-4c5f-918c-7b31f8439906,,23/08/2023 10:59,23/08/2023 12:15,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
a77e0f42-4657-45f7-b8f5-9c8ffb399011,Email,Returns,Wrong,,98b042ad-4e1a-4dd7-81e9-48fed8f240a6,,23/08/2023 07:36,23/08/2023 07:45,23-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
af107c22-acc7-44b2-aabb-e96d06c840b8,Inbound,Returns,Reverse Pickup Enquiry,,372a8df3-ca78-4c2f-b37c-0ea942b81599,,23/08/2023 13:53,23/08/2023 13:56,23-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
add08a41-e4bf-4323-be5f-2d4207829bfb,Inbound,Order Related,Invoice request,,fae992b3-e674-4314-b34c-9ab6963b9918,,23/08/2023 17:16,23/08/2023 17:17,23-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0663b307-e840-4cee-a133-2d63b7236ebe,Inbound,Returns,Return request,,f05f6d15-39fd-4252-9bfa-4ac0ea40a5ff,,23/08/2023 23:47,23/08/2023 23:57,23-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
5a6d8ccd-1c11-4d46-92ab-41204f5c1e9b,Inbound,Order Related,General Enquiry,,9bd09dc3-5eb7-42c8-88a6-f643bf238067,08/08/2023 16:02,20/08/2023 19:06,23/08/2023 16:54,23-Aug-23,PALANPUR,Electronics,1,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,1
2300129d-5223-4af1-b5bd-e43c87e26dac,Email,Order Related,Delayed,,24f3114b-03d8-4b93-a9ef-829ef94b19fe,14/08/2023 20:19,23/08/2023 17:39,23/08/2023 17:55,23-Aug-23,SILVASSA,Electronics,162,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
dcd2a09b-d486-46ac-af8c-c848f3953d89,Inbound,Order Related,Delayed,,b7975c7c-032d-4106-853e-5639abf80ae0,,23/08/2023 13:39,23/08/2023 18:41,23-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
be0f8728-fc5d-499f-ab6a-3f95992874b0,Inbound,Refund Related,Refund Enquiry,Good,3cacd44a-53b5-48ab-84f4-4c66d400a16f,,23/08/2023 10:30,23/08/2023 10:32,23-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
f10cd28a-df88-414e-8b60-30ffe0516ddf,Inbound,Returns,Reverse Pickup Enquiry,Nice support for me,8abcba91-3cee-4f5a-9fcc-0c509801377a,,23/08/2023 07:43,23/08/2023 07:45,23-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
e859b307-2dfa-4f6d-8d44-c349188022ad,Inbound,Returns,Reverse Pickup Enquiry,Know how to satisfy his customers... Very well ,d713efd3-8950-4208-9271-652d5f8eea65,,23/08/2023 08:59,23/08/2023 09:11,23-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
22748dea-73ca-434b-b8fe-09d177768c8a,Inbound,Shopzilla Related,General Enquiry,,9bbf2679-7c89-4b22-b764-2ce8e24037aa,,23/08/2023 17:08,23/08/2023 19:41,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
0eff9193-7523-4bbb-8171-6a7931ddd012,Inbound,Returns,Missing,,79fadaef-c3f5-495a-801d-dca8ef7064b7,,23/08/2023 03:35,23/08/2023 03:36,23-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
d4b71775-b8a4-4fb7-a1f8-17c4ed65fe71,Inbound,Returns,Reverse Pickup Enquiry,,fc933f65-d4c7-4adb-bb26-ac7cbe287184,,23/08/2023 14:22,23/08/2023 14:24,23-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
26fac284-4c28-4ccc-8266-1831d7c05f5a,Inbound,Returns,Reverse Pickup Enquiry,,a74e1f8c-3276-40e7-ae67-fdc63b7b607f,,23/08/2023 16:22,23/08/2023 16:24,23-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
ab0a3c96-c1b1-473a-91c8-df816a3151b1,Inbound,Returns,Reverse Pickup Enquiry,,af35ea16-b7ee-4c59-be6a-17a8a034e3bc,,23/08/2023 16:31,23/08/2023 16:37,23-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
09fb720d-73d8-44be-8b20-237dee287706,Inbound,Feedback,UnProfessional Behaviour,Shopzilla should more active about delivery agent to deliver the product doorstep.,aab62fd9-b985-4114-89b0-a9d9948487f8,,23/08/2023 12:36,23/08/2023 12:43,23-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e06df9cc-67a7-45ce-b67e-b03675b0383f,Outcall,Returns,Reverse Pickup Enquiry,,83065a82-b5a8-4ff9-9f08-8ea7556c7005,,23/08/2023 13:33,23/08/2023 13:41,23-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
af7f9d34-0dbd-4f3d-9931-a9cd83ad6be8,Inbound,Returns,Reverse Pickup Enquiry,Good customer care ,79167b9f-5241-4684-bf85-6b21e9a19ad4,,23/08/2023 14:47,23/08/2023 14:50,23-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3838deb1-9727-4426-8c2a-d6d380ae0717,Outcall,Cancellation,Not Needed,,53dcd0b1-c7d7-4c58-98ec-007396d10a7f,,23/08/2023 19:30,23/08/2023 21:49,23-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
61d91bc5-37b0-4026-9c3e-c99b06d84dd9,Inbound,Refund Related,Refund Related Issues,Pathetic service ,5d1ad7b0-7869-46c3-8b80-a6fdf304dcee,16/08/2023 22:59,21/08/2023 20:06,23/08/2023 16:05,23-Aug-23,GURGAON,Electronics,193,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
a70d40d9-47d7-4055-b53e-b3ce63bffcba,Outcall,Order Related,Seller Cancelled Order,,4254bd3a-e4eb-495a-9471-b4807cc8615e,,23/08/2023 07:15,23/08/2023 07:16,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
0e1e211b-d5cb-43d0-aa29-599415001f41,Inbound,Returns,Reverse Pickup Enquiry,,9bb188ac-f5b8-465e-a72d-28d472700450,,23/08/2023 23:21,23/08/2023 23:23,23-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
8e5e9b22-8f20-455e-80e3-a3e79ebaa92c,Inbound,Returns,Reverse Pickup Enquiry,,59c31134-e65e-4cd7-b3bf-437a28827b17,09/08/2023 12:28,23/08/2023 10:11,23/08/2023 10:14,23-Aug-23,SURAT,LifeStyle,294,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
ed1bfbed-6c67-4e65-9c35-7b8a7d7d4ed2,Inbound,Returns,Return request,,b7882fcd-306d-43d3-b1ce-985679326148,,23/08/2023 16:08,23/08/2023 16:15,23-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
b35000e0-52b5-4813-ac4a-8f6bfacd68f4,Outcall,Returns,Return request,,22c91f48-67fb-4aff-b195-c0728ebc10f9,,23/08/2023 14:33,23/08/2023 14:36,23-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
c9a567f8-99d5-4ca1-92c2-0f9aec4a9213,Inbound,Returns,Reverse Pickup Enquiry,,a1ce1aeb-9517-46a1-a940-58af7f400afc,,23/08/2023 20:12,23/08/2023 20:15,23-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
aef5359a-0f12-4d0d-82f6-bd3ba543c3e1,Inbound,Shopzilla Related,General Enquiry,,0dbd5f20-bdfa-4e6c-bbfe-27b388790a61,,23/08/2023 16:47,23/08/2023 16:48,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
bdfeb604-b32e-4ef5-bec8-72f87209273b,Inbound,Returns,Return request,"Thank you very much for solving my problem, I am troubled since 2 day's I am very happy for solving my problem today thank you sir",42c4a94f-6c7c-4418-acfd-a98e03c8b10e,,23/08/2023 22:14,23/08/2023 22:21,23-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
30589850-fed4-4d48-82f5-7ffb869b4079,Inbound,Order Related,Installation/demo,I am happy ,4f370bef-95de-483c-80af-cc947a983af2,,23/08/2023 23:42,23/08/2023 23:51,23-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
acc4f3e1-4ec8-4baa-b38f-87a93a412717,Outcall,Returns,Service Centres Related,Customer service not updated ,1eeaf147-d465-4272-90e4-4b7f70c8977d,09/05/2023 12:59,23/08/2023 17:44,23/08/2023 18:01,23-Aug-23,BALASORE,Electronics,15990,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,1
c8287cfb-7d5b-4ff6-b90d-51ff8375e3ba,Inbound,Order Related,Unable to track,,fe86b429-ea65-4d05-a635-192a17071bfd,31/07/2023 15:04,21/08/2023 20:43,23/08/2023 09:58,23-Aug-23,THANE,Furniture,11068,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
b28bc9e3-5886-472a-aa80-929ac32640a7,Outcall,Order Related,Delayed,Good ,83fe5597-347c-491d-b10f-62d3afd518bb,21/08/2023 12:52,23/08/2023 11:36,23/08/2023 12:31,23-Aug-23,DAMOH,Books & General merchandise,249,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
53a04662-5ed0-46b9-8967-7b1c4f50b1ab,Inbound,Returns,Return request,,78a026dc-a44b-40bd-b808-cd7939dfa6ad,,23/08/2023 09:57,23/08/2023 10:10,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
8921194a-0c71-4e51-a6cf-142497d44474,Email,Returns,Missing,,6fa65f17-b47b-489f-8104-9f150ce17325,,23/08/2023 15:32,23/08/2023 17:41,23-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
6441f4af-10b0-4f61-8af7-5ca981250c9b,Inbound,Feedback,UnProfessional Behaviour,  badiya se solve karne ka try kiye hai thanks sit,33cd3135-e39b-46b6-870b-640cb7f35d5f,,23/08/2023 07:43,23/08/2023 07:44,23-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
a5b201ff-91c7-4e6d-943c-d53a213c0232,Inbound,Returns,Wrong,,81bbd62b-aa84-41ea-92ec-c41a6f6dac49,,23/08/2023 11:33,23/08/2023 11:35,23-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
37fda473-e4e9-46fd-bb1d-b2ccf7fd0531,Outcall,Returns,Reverse Pickup Enquiry,,9f5235db-80c5-4ed5-864b-e4aaf1b48cc1,,23/08/2023 15:48,23/08/2023 15:52,23-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7d94728f-2c4e-4185-bdeb-fc739c0c86ad,Inbound,Order Related,Delayed,Ok,93d8f78c-a479-4332-a96d-4c433308e854,,23/08/2023 23:33,23/08/2023 23:33,23-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b6bd43f1-730c-4402-a2c3-eaf9c09609e3,Inbound,Returns,Reverse Pickup Enquiry,,f6bf71a2-f26e-4d6c-90de-73ee2d721b6c,,23/08/2023 13:33,23/08/2023 13:57,23-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
37afd0de-709f-4ea8-bf74-e93669751330,Inbound,Returns,Reverse Pickup Enquiry,Please check brand of prod,e1ac676e-45e8-40d3-89dc-c28185763446,,23/08/2023 14:25,23/08/2023 14:26,23-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f53735be-8036-4e16-84ef-9ff6d0a733cc,Inbound,Order Related,Installation/demo,,feb87826-4003-4a53-b56c-32023210731c,,22/08/2023 17:53,23/08/2023 12:30,23-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
9af12876-8eec-438e-bcf3-f7333bed1a36,Inbound,Returns,Fraudulent User,,5a18f0d6-15bd-4acc-9f21-4f2e90dbd1aa,,23/08/2023 21:39,23/08/2023 21:42,23-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
10c04b6b-441a-4510-ab53-5032cb986812,Inbound,Returns,Fraudulent User,,a7b995e5-46da-4540-ba02-1f9757f0212b,,23/08/2023 10:17,23/08/2023 10:51,23-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
5ff11843-e9c1-4e13-af56-c590ed6337f8,Inbound,Refund Related,Refund Enquiry,Nice ????,b76124b3-e1ad-4881-afb6-691f7bc14238,,23/08/2023 00:31,23/08/2023 00:31,23-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
cb002d8f-2c43-410e-9215-ae2295a654f2,Inbound,Offers & Cashback,Other Cashback,,65a5e461-8fef-4eb2-8483-1024ee909811,,23/08/2023 07:00,23/08/2023 07:22,23-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,4
d1526927-5dd4-4015-b974-94d1d44f239a,Email,Returns,Reverse Pickup Enquiry,,e90aba82-19ba-4e78-8ea2-ca280379472a,,23/08/2023 12:17,23/08/2023 12:30,23-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
0f52a28c-0f25-4f55-aa13-c9e78ad995ad,Outcall,Refund Related,Refund Enquiry,,cd16f8fb-af4c-46d3-8bf0-41317d359c9a,,23/08/2023 09:25,23/08/2023 09:27,23-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
db094bff-38cb-45d8-9e0e-24649f7fd2e5,Inbound,Order Related,Customer Requested Modifications,,0a633d0c-29e2-4cb4-8a7b-b3f4ea9f07d7,,23/08/2023 15:28,23/08/2023 15:31,23-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
9d903b74-3e8e-4f39-8248-efbaff1b1646,Inbound,Order Related,Customer Requested Modifications,,46ac0681-1ace-4e9e-a89a-1a8ce37c53e9,,23/08/2023 15:27,23/08/2023 15:38,23-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a8a1426e-6b2b-412d-bee8-a9b9e4091672,Inbound,Order Related,Installation/demo,,d5d5a9d9-3dc5-49ef-b115-32efea3d89cc,,22/08/2023 07:45,23/08/2023 09:19,23-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
732368f4-70b1-483a-b259-1fca96b76cf7,Inbound,Returns,Technician Visit,,5dba02dd-4ef4-49e7-88ea-e00364f5d8af,,23/08/2023 19:09,23/08/2023 19:11,23-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
881644ac-19b5-4acf-8d6e-9f9c495849f6,Inbound,Order Related,Order status enquiry,Good ,b5531d16-2281-4ac3-8953-f57471d2e3fb,,23/08/2023 21:40,23/08/2023 21:43,23-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
d418d577-c570-4b65-824e-d81104ef72ed,Inbound,Returns,Fraudulent User,Very good ,38f1638b-5d17-494c-b156-b13c41fb2d1c,,23/08/2023 10:11,23/08/2023 10:29,23-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
51ef5431-b46f-4469-985d-e22ae3ffbb76,Inbound,Returns,Fraudulent User,,bd1fbbe8-c27b-42c7-8b2f-5694e2c8aaa2,,23/08/2023 15:42,23/08/2023 15:45,23-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
c82979ad-c8fe-4d7e-81d2-6342e73ca83b,Inbound,Returns,Reverse Pickup Enquiry,,8ecb12a6-12cf-4244-8ec5-60dd1dd8c53d,,23/08/2023 21:52,23/08/2023 21:55,23-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
592ac13c-d130-4deb-b927-0dc14ecd4b60,Inbound,Returns,Missing,,e4883da8-ca23-46a8-9792-683de77db1a3,11/08/2023 16:48,23/08/2023 16:22,23/08/2023 17:10,23-Aug-23,PATNA,LifeStyle,699,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
05572adc-bdce-44fa-9f9b-9de69487f0d0,Inbound,Returns,Self-Help,,ce4932bd-0e2a-4fec-9e88-d7763fde819d,,23/08/2023 12:53,23/08/2023 14:13,23-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
d68f8ad0-9d6d-4cba-93cf-e36a3cf5693b,Inbound,Returns,Wrong,Nice,39a48b33-79cf-4bc7-8bfa-125a0a1b8efa,08/08/2023 07:23,23/08/2023 16:52,23/08/2023 17:33,23-Aug-23,PALAKONDA,Electronics,1199,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
4e969abf-a6ae-4591-9181-7de3f9e745ad,Inbound,Returns,Missing,Good ,2ef5e43d-0ec1-4e3c-bd7c-9f7105b8a726,,23/08/2023 08:38,23/08/2023 08:41,23-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
e4e959dc-b907-47cc-9558-1af3ff58429f,Email,Order Related,Delayed,Ease in reaching the delivery service provider.even After entering the registered phone number and 3 digit pin the call not connected to delivery person. No call recieved from the delivery person as well only message that they tried calling. But no call recieved from delivery person ,cc125ed9-f7f4-4482-9ff7-c3fed846112f,,23/08/2023 18:07,23/08/2023 18:09,23-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
3c4ebece-5f03-44e6-854f-f0374a645f35,Outcall,Returns,Service Centres Related,Good,3d0c2870-6632-4fd7-9e0a-13a85c084fb4,,23/08/2023 00:06,23/08/2023 00:10,23-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
a850054e-f8f5-4204-a0a0-b20bc6c5e5df,Outcall,Payments related,Online Payment Issues,Nyc,bab5f5b4-b0c1-46b6-985c-f3602686c75d,,23/08/2023 18:52,23/08/2023 18:54,23-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
895b0900-407a-4801-9724-34f73d9b5ba2,Inbound,Product Queries,Product Specific Information,,7c2eb077-05b7-461b-b4f9-52e7cbc1bc78,,23/08/2023 20:03,23/08/2023 22:02,23-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
e2b8a512-06af-4e8c-81e7-fe1331232f7d,Outcall,Cancellation,Not Needed,All good and awesome ??,512ed7cc-370f-49b6-b333-0ce180e0be4c,,23/08/2023 07:45,23/08/2023 07:47,23-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
dc38d676-fd1e-406d-a53f-fca69d27fdbd,Outcall,Returns,Reverse Pickup Enquiry,  was very professional in her support to me on today's call and it's so good to have customer service agent like this in the organisation that helps customers out each and every time and I really want Shopzilla to have more agents like her that will help us and make us life really easy and better each day thank you.,631b021c-3068-49cb-a369-0fa2b8a6bcce,,23/08/2023 11:55,23/08/2023 12:00,23-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
6fbd6e39-687e-4339-ae7c-483ae88aab72,Inbound,Returns,Fraudulent User,,6511c0d3-9839-42b5-b65a-883179bc362f,,23/08/2023 20:39,23/08/2023 23:44,23-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
7a9069d7-d787-4e19-8f79-c2c9e425a4e2,Inbound,Returns,Reverse Pickup Enquiry,Helpful response ,d07e1cec-5b9e-4a29-95bd-43b0bf13f731,,23/08/2023 21:22,23/08/2023 21:26,23-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
729a7943-13f1-41e7-b2d4-135eac58a3ff,Inbound,Product Queries,Product Specific Information,,a242085a-5ab9-4d67-b7eb-99f45f325e75,,23/08/2023 08:31,23/08/2023 08:41,23-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9f869e86-fcbe-479d-9956-07b0126aeba5,Inbound,Order Related,Delayed,,490913d0-4d59-42a9-886b-08fc831e7d3e,19/08/2023 19:32,23/08/2023 19:49,23/08/2023 19:56,23-Aug-23,JODHPUR,Mobile,12999,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
104a2715-2700-488c-8ab2-00294523c2c7,Inbound,Returns,Damaged,,dc862ffe-8759-4e1f-835a-9262bf1011a0,,23/08/2023 14:12,23/08/2023 16:58,23-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
ce1490ea-bff8-47e5-96af-0897336a5367,Inbound,Returns,Reverse Pickup Enquiry,,f95f7b0f-71f5-40ed-ba4e-92e466e36e12,,23/08/2023 16:56,23/08/2023 17:17,23-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
03425993-8cd4-4ae3-ab28-6b5a7dd0505b,Inbound,Order Related,Order status enquiry,Excellent ,8913064e-5fc5-47fb-80ae-18a4f30c0656,,23/08/2023 21:18,23/08/2023 21:25,23-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b386ed21-c726-4176-bfeb-9272fb7d67d9,Inbound,Order Related,Delayed,Speech is not clear..,fb7bc5e8-c454-4e67-be0a-9cb8f746d744,14/08/2023 00:41,23/08/2023 10:56,23/08/2023 11:07,23-Aug-23,GUWAHATI,Books & General merchandise,1389,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,4
e2453e4e-e9d0-4e5b-87e2-58433a95e160,Outcall,Product Queries,Product Specific Information,,b956e7ce-77c4-41b1-81f1-e9280384e850,,23/08/2023 17:53,23/08/2023 17:54,23-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,3
58998f0a-9d21-46e3-b704-829d9cdf1617,Outcall,Order Related,Invoice request,Everything is Good,b2d0afad-8f2c-4d06-9a1b-d7ca27ceeb5e,,23/08/2023 20:20,23/08/2023 20:24,23-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9361f545-5db0-4e28-a92a-bb585c625663,Outcall,Product Queries,Product Specific Information,,fa8de2a8-9427-44c4-8903-12ad1f4770bd,,22/08/2023 17:01,23/08/2023 00:20,23-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
d2e7ed78-0049-4d7c-96ec-839d4fc371ef,Outcall,Returns,Fraudulent User,,10f831eb-4e51-4320-b3f1-ae4b273c7363,,23/08/2023 22:22,23/08/2023 22:30,23-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,4
c77e0194-0851-49c4-a2f4-02851f4def3f,Inbound,Returns,Reverse Pickup Enquiry,,a41bfa84-0828-4add-be43-61fc2e19d79a,,22/08/2023 23:14,23/08/2023 11:13,23-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
c1ac9e1b-131a-436a-9b25-3ce592d9002b,Outcall,Product Queries,Product Specific Information,,cbd234f2-1f0e-4e38-bab0-5ef88f99f6ab,,23/08/2023 17:46,23/08/2023 17:50,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6b2f62ef-97aa-4ce7-9061-403771b488af,Outcall,Order Related,Order status enquiry,,ee7f0c58-71c1-405c-b6fd-3b3793c761d3,19/08/2023 19:20,23/08/2023 19:16,23/08/2023 20:39,23-Aug-23,CHHATARPUR,LifeStyle,449,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,4
ef9267b0-6a72-485d-ba14-229bc1ff8c60,Inbound,Product Queries,Product Specific Information,,dbd1272b-0aee-4014-8068-0b433c04a2c1,,23/08/2023 12:00,23/08/2023 12:03,23-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
da2c1e15-74ea-4095-9fc8-95ceb95e560d,Inbound,Returns,Reverse Pickup Enquiry,Better solution,36bb39d6-206a-4c22-8820-b345baca9af8,,23/08/2023 21:42,23/08/2023 21:43,23-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
a9eb810f-b207-4807-a4a7-d08fa65a6b5d,Inbound,Order Related,Installation/demo,,3e46fc13-cade-41a1-bc80-8e22150d5f3f,,23/08/2023 23:00,23/08/2023 23:06,23-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
112d95fc-9013-434e-b8bc-d08144bb17c0,Inbound,Returns,Fraudulent User,,35d21dfc-78f2-459d-b133-e7063fffe694,,23/08/2023 10:45,23/08/2023 10:58,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
444a14ab-2354-4078-a5fd-fa094f2fd66d,Inbound,Cancellation,Not Needed,Service is very bed. Policy also bed ,b627284d-ab09-4ad9-8adc-788a60ea87fd,19/08/2023 08:57,23/08/2023 14:58,23/08/2023 15:16,23-Aug-23,PUNE,Home,924,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
70b6c7e7-32e1-4bb1-8b82-211389d2c730,Outcall,Returns,Reverse Pickup Enquiry,Excellent ,d265c6bf-66c6-4044-a73c-f0a61a8af1a1,04/08/2023 23:52,23/08/2023 09:05,23/08/2023 09:06,23-Aug-23,PRATAPGARH,LifeStyle,1979,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
3998fdae-e771-4d13-8fa9-929d8013f053,Email,Returns,Fraudulent User,,c1b03703-4b20-4319-a571-47d50c9c2292,08/08/2023 09:42,23/08/2023 11:27,23/08/2023 11:46,23-Aug-23,DEHRADUN,Electronics,3498,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
cba66a31-836a-44c7-83a6-0a8001caac28,Outcall,Order Related,Priority delivery,,bdf91b2a-24aa-4b27-b493-e1a3df67e9c0,,22/08/2023 23:58,23/08/2023 00:03,23-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
17e76c40-9725-427d-ad2b-00be3ae7aa91,Outcall,Returns,Return request,,d971752a-7851-4a26-a489-28f0f5ac05bd,,23/08/2023 18:46,23/08/2023 18:56,23-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
b2312984-dbb1-4d80-8d47-bae18e89cc59,Outcall,Order Related,Delayed,I have no problem with Shopzilla but with the delivery boy on my order as he speak me roughly and don't know how to misbehave with customer. I even my colleage to check my order 2time as he can't come but we didn't fine and plus we give a delivery charges in order to deliver us perfectly but he refused and say to that do you want your order or to cancel it's seem like so horrible the way he behaves hope it won't be like this next time and please I dnt want him to deliver me again on my order tq,bb91586a-2b82-4759-9882-4d52f1e1dd74,,23/08/2023 18:46,23/08/2023 18:48,23-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
9bd7fb09-6ed8-4dc4-ae1e-6a9ab9327698,Inbound,Payments related,Online Payment Issues,,30171abc-f0c7-4aea-9350-53fa38c426f0,,23/08/2023 21:25,23/08/2023 21:26,23-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
7e5e4679-f191-40a5-b98c-73b07cac5b79,Inbound,Order Related,Delayed,,b613ae45-287c-4479-aea8-bf0a2956bd83,,23/08/2023 10:47,23/08/2023 10:55,23-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
2dc004ea-209e-437a-b755-1852862c5aa1,Inbound,Returns,Reverse Pickup Enquiry,,bd119666-dcdc-43db-b2c5-70a9dc42b48c,,23/08/2023 15:29,23/08/2023 15:32,23-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
c4bfbe68-4f76-4289-9e19-fe1bc4b8569f,Inbound,Returns,Reverse Pickup Enquiry,,c9646626-483d-426d-a407-38715545aa86,,23/08/2023 12:42,23/08/2023 12:48,23-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
88377068-6fdc-45e7-bea9-e15407ef3c6d,Inbound,Product Queries,Product Specific Information,Very good ,a4867d8c-ec63-44c4-9e2e-d2fc57d189ac,,23/08/2023 20:05,23/08/2023 20:06,23-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
7ec21313-e643-4961-b8b7-a6108cc61964,Outcall,Order Related,Order status enquiry,,f1cbd1c0-e6e2-45c5-a32a-954c7ec77b14,10/08/2023 18:07,23/08/2023 11:36,23/08/2023 11:37,23-Aug-23,AFZALGARH,Books & General merchandise,96,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
df150294-e53e-4c97-8a9f-7c5eedb2b51d,Inbound,Returns,Reverse Pickup Enquiry,,189db764-02cf-4d44-96b6-7576d8be5aa8,12/08/2023 11:31,21/08/2023 09:54,23/08/2023 11:57,23-Aug-23,VAISHALI,Home,532,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
72b2ce78-149c-4d1c-987a-f2851fc75971,Inbound,Returns,Service Centres Related,"For the last 4 days my issue is un resolved, please get it resolved at the earliest. The concerned supplier is not responding my calls and what's app. ",33d1f467-2c2a-4868-9d79-bf73fa47c0cc,,23/08/2023 11:48,23/08/2023 11:57,23-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
85987ae8-8c4d-492d-a012-81c2db8b5b21,Outcall,Order Related,Order status enquiry,,46fbf452-d1ad-4a1f-aa6f-83cbf56e059f,,23/08/2023 18:10,23/08/2023 18:11,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
686c533c-deea-4060-bf1e-1fb0f9e9e783,Inbound,Returns,Reverse Pickup Enquiry,,18588f44-f258-4406-8add-53fcfa0e6b41,,23/08/2023 19:17,23/08/2023 19:17,23-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
3246140e-8475-4dc1-bef1-552f05f7a66d,Inbound,Returns,Reverse Pickup Enquiry,"Shopzilla fraud company wrong  item provided And costumer services is also  bad bad behavior  and no justified answer provider no help  I was given the wrong product and I complained within 5 days, I was told that it will be delivered on 17th August but still not received",4031e5f1-748d-491d-9453-642a74ea5d81,05/08/2023 01:09,23/08/2023 10:41,23/08/2023 13:58,23-Aug-23,KOLKATA,Mobile,1449,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
de571ba7-b02d-47e1-b0dd-32ae1be98227,Inbound,Returns,Wrong,,55747b11-c43d-45cd-bd63-457fd71b393f,,23/08/2023 14:06,23/08/2023 14:13,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
ad7f2a76-0f05-4955-952a-9ba7c5f60fdc,Inbound,Offers & Cashback,Other Cashback,,f4bdbd8a-a5f0-4f16-9f9b-31d07a23f884,,23/08/2023 00:27,23/08/2023 00:31,23-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
a53a52c2-9a0b-409e-9767-683e8133709c,Inbound,Order Related,Invoice request,,e4adf775-6c2e-495a-afb1-71ef5cd97422,,23/08/2023 09:20,23/08/2023 09:22,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
7f8b7bdf-1c03-42b0-8da8-435d4cc4bd32,Outcall,Feedback,UnProfessional Behaviour,Very nice costume care ,253fbab9-265b-40fa-a43f-f7ae7023fa13,,23/08/2023 09:41,23/08/2023 09:45,23-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
ee72d4fe-18dd-44c4-8bd2-f963f235be03,Inbound,Cancellation,Not Needed,,b0800872-3d0f-42ae-b9de-be1c48c91876,,23/08/2023 11:33,23/08/2023 11:34,23-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3aa9e679-16bb-4772-8367-1b895e01ddf3,Inbound,Returns,Fraudulent User,,2a09dd98-3642-44f5-a373-4acbe321a694,,23/08/2023 18:59,23/08/2023 19:05,23-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b4ee150f-9858-4b90-a24d-9dc2a3aa2eed,Inbound,Returns,Return request,I am happy ??,4224adb4-68c6-4dd8-8325-9ffb47ed5f73,,23/08/2023 21:45,23/08/2023 21:50,23-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
a6deb17e-8318-4728-9f13-61b6db804b65,Inbound,Returns,Missing,Mera product missing ho gaya hai kripya    ,adb33051-0a86-4667-b6bb-3852dca79d91,,23/08/2023 09:09,23/08/2023 09:14,23-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
5e7a763c-a248-4570-83c3-d1aabeb5e807,Outcall,Order Related,Order status enquiry,,97a07080-7772-409d-932c-312b3bb60348,,22/08/2023 23:31,23/08/2023 00:14,23-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
c9548978-9733-4fbd-9c25-76415de5bfb9,Inbound,Product Queries,Product Specific Information,Excellent ,bed7e4da-c111-4d70-ae55-669b51124111,,23/08/2023 13:22,23/08/2023 13:27,23-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
66dafd06-f9f0-44d3-bfe5-57c4cdba7def,Outcall,Returns,Reverse Pickup Enquiry,,0bbce9f8-717b-486c-b0d0-9d9ed0b67585,05/07/2023 20:49,22/08/2023 23:18,23/08/2023 09:23,23-Aug-23,KHARAR,Home Appliences,4699,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
460e96c4-1f47-4763-a897-e3a978cdb2fe,Inbound,Returns,Return request,,432de347-0075-4044-a21f-63e4079318bf,,23/08/2023 09:40,23/08/2023 09:41,23-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
528f92e1-0ac6-4f06-9fe6-bb9ccb250beb,Inbound,Order Related,Invoice request,,05aec95a-3126-480c-95e7-2152b7a79fef,,23/08/2023 16:17,23/08/2023 16:25,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
8dc7285f-c49c-41e7-9e3f-a37e50411bf0,Inbound,Returns,Reverse Pickup Enquiry,,da0c6543-8cb4-43bb-8a9a-f725d8a8b5c9,,23/08/2023 12:45,23/08/2023 22:50,23-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
2a996b2c-4974-42ba-8ecd-a15eb0de3217,Outcall,Refund Related,Refund Enquiry,Fatima'z understanding skill is good...... Fully satisfied with her ????,781128af-3a1c-43ec-8406-7d04ec051c1b,,23/08/2023 17:28,23/08/2023 17:31,23-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
89ad55dd-4bcf-41a0-aa12-8bf38049b875,Inbound,Payments related,PayLater related,,92a2988c-d0b7-474c-b0e2-d73d783f44a4,,23/08/2023 17:43,23/08/2023 17:46,23-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2c65daaf-ba07-4030-8532-b17e2e7ae595,Inbound,Order Related,Delayed,,94ed2a62-0bc1-4dc2-bfeb-0483d560ae75,16/08/2023 23:45,23/08/2023 11:53,23/08/2023 11:54,23-Aug-23,HYDERABAD,LifeStyle,299,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
2dcdc220-1577-453c-a67b-d6b0fdd73eea,Inbound,Feedback,UnProfessional Behaviour,,b3c4b960-245e-47e2-b0d0-a7762f262080,,23/08/2023 16:59,23/08/2023 18:31,23-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
5190d0e0-eeb1-4f0f-a37f-07ae8cd00ec1,Outcall,Returns,Reverse Pickup Enquiry,,9f2e2d09-df6e-4cf1-9885-be70d1f6dc3b,,23/08/2023 23:25,23/08/2023 23:45,23-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
267fc236-282a-4ef5-9f3f-14aa9840488d,Inbound,Refund Related,Refund Related Issues,,593cdc33-56f6-4198-a7c2-e88ff7e535a1,21/05/2023 08:24,23/08/2023 16:00,23/08/2023 18:46,23-Aug-23,BAH,LifeStyle,681,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
1a4ee392-90d2-4550-ab01-8d8ed051fedf,Inbound,Order Related,Order status enquiry,,b555c429-cb1c-4a54-8597-e78991573c2f,21/08/2023 06:32,23/08/2023 19:07,23/08/2023 23:47,23-Aug-23,JAIPUR,Electronics,58990,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
e1dc9822-5d10-43aa-baf7-8b6411c112d0,Inbound,Order Related,Delayed,,f1cce11e-c39c-4f9a-b436-0285d03f1e1e,,23/08/2023 20:30,23/08/2023 20:32,23-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
6adbc3df-7574-48d5-9561-77b10444e373,Inbound,Returns,Reverse Pickup Enquiry,,91e6a46b-27f1-453a-9c8b-e28039ce1bb3,,23/08/2023 21:22,23/08/2023 21:23,23-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
a147a620-5413-4f4f-8db3-11eaf0cf64a1,Inbound,Returns,Reverse Pickup Enquiry,,a907d9e3-c667-4ea3-8afb-fa36bdc0f550,,23/08/2023 14:55,23/08/2023 14:59,23-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
5d1dc4f6-b31d-4924-abda-55b704a12f69,Outcall,Returns,Reverse Pickup Enquiry,,4c32d4fa-2be8-4cdd-80c7-d1b48316877d,,23/08/2023 18:27,23/08/2023 18:27,23-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
fe548ced-7dbf-486b-937c-7a81fe0a5c1f,Outcall,Order Related,Delayed,,a745cc5d-0f8b-4864-916f-3d86ac836860,,23/08/2023 18:17,23/08/2023 18:28,23-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5b92d64f-d9e3-4a6c-b9ab-6c9e9d57c575,Inbound,Returns,Reverse Pickup Enquiry,,9dca492c-eade-47d4-b973-5885321ec915,,23/08/2023 21:01,23/08/2023 21:05,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8c850938-7ca5-4faf-9c1e-856e27666174,Inbound,Order Related,Unable to track,,53b9ef88-22c4-4ac7-b152-bbee3d1a3c94,,23/08/2023 21:05,23/08/2023 22:42,23-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
854df552-3d40-4398-9f7f-b8306b9667d9,Inbound,Order Related,Installation/demo,,38bb9493-85f1-4ffb-aecd-b788736ea9c4,,23/08/2023 22:21,23/08/2023 22:24,23-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
64b53998-e958-4ae4-aabb-c67b1b525076,Inbound,Returns,Reverse Pickup Enquiry,,bd6f0591-85c8-40da-a76d-0a4ed7bde648,,23/08/2023 08:29,23/08/2023 08:33,23-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
e0fa891c-c10f-4663-abd6-bd069bc31381,Outcall,Returns,Reverse Pickup Enquiry,,55c4bad2-c281-4b1d-8515-62fa4427eeba,,23/08/2023 12:21,23/08/2023 12:27,23-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
3ad6a8fd-87e1-41cf-8807-696b045e9229,Inbound,Cancellation,Not Needed,,af4c6935-4189-4a8f-b76b-4485698518fd,,23/08/2023 15:28,23/08/2023 15:31,23-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
f42f2fab-efb2-4da1-b6e8-33529a694bb3,Inbound,Order Related,Order status enquiry,,ba833047-5b58-4f56-9c08-60125276465a,,23/08/2023 19:20,23/08/2023 19:25,23-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
e6716e22-04b2-425f-84f4-491baf974b34,Inbound,Order Related,Delayed,,da6b59e1-b201-4104-b624-5b9fdb16d5c3,,23/08/2023 20:16,23/08/2023 20:19,23-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
d4b6572f-736d-454b-8c0e-c9adebed625e,Inbound,Order Related,Order status enquiry,Very nice talking skill ,52551b73-9dd3-400b-a390-4322193c8a1d,18/08/2023 16:27,20/08/2023 15:06,23/08/2023 07:46,23-Aug-23,SIWAN,Mobile,13999,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5f65ea08-6824-4190-9c5f-c295b981ae8d,Outcall,Order Related,Order status enquiry,,355e13b9-940e-4317-be42-8c7030e16c79,21/08/2023 13:30,23/08/2023 12:02,23/08/2023 12:04,23-Aug-23,,Books & General merchandise,3153,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
70a8b9d7-8c09-4b7d-b29d-5b3a80b345b4,Inbound,Returns,Reverse Pickup Enquiry,,0ef53e6f-239b-4d6c-a6ca-76cf38498735,,23/08/2023 16:39,23/08/2023 16:45,23-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
a8d8394b-5805-4041-9ad5-5ae8f1e481d9,Inbound,Returns,Reverse Pickup Enquiry,,d4132fef-9d6e-4825-9451-2eced7789b02,,23/08/2023 18:21,23/08/2023 18:23,23-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
e33b59b4-aae9-427e-8e89-950e13419fec,Email,Order Related,Delayed,Agent said he will give immediate resolution. But until now issue is not solved and mentioned resolution time of 27 Aug without my consent.,08dbb7d3-df02-4cfa-b479-a0235ac75088,,23/08/2023 09:21,23/08/2023 09:37,23-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
bad616a7-ad08-45e1-869b-c0020187c3c6,Inbound,Order Related,Order status enquiry,Nothing wrong with the rep. Its just i waited for the delivery since yesterday and the previous rep told me it would be delivered yesterday but so far it hasnt. I took leave just to stay home n receive the order as i stay alone. Very disappointed. Its still not out for delivery yet,8314aae1-c873-4bd6-8a5c-3498e356b44f,,23/08/2023 13:55,23/08/2023 14:45,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,1
e2ac1619-75ec-4275-a040-580e5abbcab3,Inbound,Refund Related,Refund Related Issues,no,08b42d9a-b76a-457d-8a5d-fcbad0928543,,22/08/2023 22:57,23/08/2023 14:14,23-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
c69e9fa7-433d-40e9-a48f-cf39505dedd8,Inbound,Order Related,Delayed,Tq ,54d2a308-8b16-4b4e-bcc8-7123a905135b,08/08/2023 21:11,23/08/2023 11:30,23/08/2023 11:34,23-Aug-23,RAJOURI,Home Appliences,604,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
290adaed-70d8-461c-83a4-07f3a4e74874,Inbound,Returns,Reverse Pickup Enquiry,,d5af9ad5-b2e5-4f96-be11-237af2cd9b26,,23/08/2023 16:10,23/08/2023 16:15,23-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
46475898-4baf-4b6b-bad9-b994b047c9ac,Inbound,Order Related,Customer Requested Modifications,,b6855005-6e7c-4849-ac66-c6269bfa156d,,23/08/2023 19:02,23/08/2023 19:24,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
d0d88455-933f-4d72-85ea-51ee98e884b3,Inbound,Order Related,Order status enquiry,"Choose sellers that are not scam. Sadly, I ordered from a scamster and Shopzilla as a company is useless, not the customer support executive. No help with fraud sellers. ",5b1f7a54-2bae-4f6e-a9db-26960d7beafa,,23/08/2023 20:40,23/08/2023 20:41,23-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f66be023-4776-49e2-9052-2c116798fdcf,Inbound,Returns,Reverse Pickup Enquiry,,9754bd73-b37b-4e2f-9bee-d12b137b8ebb,,23/08/2023 21:25,23/08/2023 21:28,23-Aug-23,,,,,Kathleen Johnson,Layla Taniguchi,Emily Chen,>90,Morning,4
da235915-901c-478b-9bcb-1a5b1eafa82f,Inbound,Order Related,Delayed,,27924218-9127-4913-be0d-4173e10e64d4,04/08/2023 10:33,23/08/2023 11:35,23/08/2023 11:36,23-Aug-23,KOLKATA,LifeStyle,362,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
08b25c63-2fff-42a9-8835-061dc5a80ac0,Outcall,Returns,Missing,Please deliver what's promised and shown in your   and let the seller give all what is shown since that's what we pay for else no one will believe Shopzilla ever,cdfbda81-01a9-4e4f-af1f-80d1358a9dca,,23/08/2023 23:10,23/08/2023 23:26,23-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dfb4523e-9633-4585-9d9a-231ae9f5f276,Email,Order Related,Delayed,None,5e875460-a007-4629-99fc-b1719a787aa9,16/08/2023 23:32,23/08/2023 00:11,23/08/2023 00:15,23-Aug-23,NEW DELHI,LifeStyle,495,,Michael Pitts,William Park,John Smith,31-60,Evening,5
8c5d80af-945d-4766-b94c-b05222528455,Inbound,Returns,Reverse Pickup Enquiry,Nice work ,67da0a68-9218-4723-b96b-e210e4e37460,,23/08/2023 17:14,23/08/2023 17:19,23-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
db535766-61b2-4bbd-87a8-97ebd9f78a4d,Inbound,Returns,Missing,Great one ,0be78d0f-b3eb-4dc8-a4de-3987acc409f5,,23/08/2023 22:04,23/08/2023 22:17,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6e042482-b1d1-4e0c-b880-3b0b250081e1,Outcall,Refund Related,Refund Related Issues,,f3977332-8892-4b4c-a699-54a3fe9d3253,13/08/2023 05:37,23/08/2023 10:45,23/08/2023 10:48,23-Aug-23,SARAN,Home Appliences,28990,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
b161cc18-0481-4431-9a4f-f8b4968a6563,Email,Returns,Reverse Pickup Enquiry,,ec58f32c-3d52-48c5-a823-c634b7c35192,,23/08/2023 16:18,23/08/2023 16:25,23-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,2
287c92c9-85ba-433f-ae28-17496ccbf774,Inbound,Returns,Return request,Customer care feedback something easily,c93d49c9-9cb0-4bea-b636-2e3f2608397b,14/08/2023 15:11,22/08/2023 11:23,23/08/2023 19:44,23-Aug-23,JAIPUR,Electronics,1999,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
aaade4b4-4968-49e5-abfb-fae09a283c42,Inbound,Returns,Fraudulent User,,8f9b69e9-75e9-40ff-a61b-e6b644682e2a,,23/08/2023 15:20,23/08/2023 15:49,23-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
1f5c158b-89e1-4818-8ca6-3b0b6038fda0,Inbound,Returns,Reverse Pickup Enquiry,,4d74e9f4-9830-4d5e-8cd3-e8ccc99d0b27,,23/08/2023 13:15,23/08/2023 13:17,23-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
1cd6ea25-7738-426b-a2c4-536cc17cfbed,Inbound,Refund Related,Refund Enquiry,Good ,87d9d6c4-a287-4449-8a87-8d876c3f83c3,14/08/2023 01:54,23/08/2023 16:31,23/08/2023 16:35,23-Aug-23,GUWAHATI,LifeStyle,285,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
66badb34-3482-4cc8-ab5e-607254c07aca,Inbound,Returns,Reverse Pickup Enquiry,,09ef0749-ccad-4e6a-a415-50c391fc042a,,22/08/2023 16:45,23/08/2023 00:05,23-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
1d9e0011-dd1c-4fa8-bc58-d37dbafda64c,Inbound,Returns,Return request,,871c098d-93d5-4918-86b2-7dd97ab11b05,,23/08/2023 20:36,23/08/2023 23:12,23-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
00aa9d03-d663-46bf-a3d6-ae0103457a3a,Outcall,Product Queries,Product Specific Information,,a13f3482-6ca5-4065-967b-5974951205f2,,23/08/2023 18:20,23/08/2023 21:40,23-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
e1f66345-261c-45d4-a7b4-af218518d918,Outcall,Order Related,Installation/demo,Very good????,faeff439-d606-42c5-a633-a15b924b2f01,,23/08/2023 07:43,23/08/2023 15:49,23-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
a56e239c-9b4d-4eef-9627-87fc3444ef93,Inbound,Order Related,Seller Cancelled Order,,3ac73653-87ff-4921-84b8-05650e9ce5f7,,23/08/2023 19:43,23/08/2023 19:45,23-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d26d1df0-c6f3-40b3-b29d-4d3f270b69f5,Outcall,Returns,Reverse Pickup Enquiry,Pickup delivery is very bad Mera parcel 1onths se     nahi  ,60a1829d-4a7d-4075-ad64-a0d6d6d8d885,,23/08/2023 07:21,23/08/2023 07:22,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
8ee94d39-f5ed-4722-8602-3b1973acb969,Inbound,Returns,Return request,,dfa38213-f882-47cb-a921-4dd1a4a1eb0b,,23/08/2023 11:43,23/08/2023 11:47,23-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
38f3f4fd-1d53-4a1c-8f39-5ae9a912ed73,Outcall,Order Related,Customer Requested Modifications,,3ed0490c-13d5-4703-b58c-91c271281067,,23/08/2023 13:03,23/08/2023 13:14,23-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,5
b5bf8794-b235-4254-bb23-c0b65d4d847e,Inbound,Returns,Reverse Pickup Enquiry,,f47fea76-f51d-48ad-811e-8706938a65da,,23/08/2023 12:09,23/08/2023 12:11,23-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
e7a708b5-e61d-47f5-a156-7d9de9092211,Inbound,Feedback,UnProfessional Behaviour,,a56e933d-6c29-4324-88a8-5a0d1f977835,,23/08/2023 14:57,23/08/2023 14:58,23-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
37d869a7-8e0d-421f-b970-d4f513f0e2d5,Inbound,Returns,Reverse Pickup Enquiry,,839c86ac-07fa-4fc0-966d-4b959ac6e301,,23/08/2023 15:40,23/08/2023 15:44,23-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
8e32d270-7385-42bb-8000-ded19e812f31,Outcall,Returns,Reverse Pickup Enquiry,,3934409a-0257-4df6-9898-8cc2f5c1b8fc,,23/08/2023 16:32,23/08/2023 16:33,23-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a17e20f9-0d8f-4b0b-8653-3208cc5c964b,Email,Returns,Missing,,84eee7f4-b860-4204-9111-e050d71c3175,,23/08/2023 18:34,23/08/2023 18:37,23-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
96cd88b3-0df6-4caa-a37a-6c3a2782f08b,Outcall,Refund Related,Refund Enquiry,,5c718260-a2d2-44ce-a271-5af0c5d23924,,23/08/2023 20:48,23/08/2023 20:50,23-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
37d550d3-1965-47b1-ae64-ecad94789967,Inbound,Cancellation,Not Needed,"ATLEAST TILL WHEN THE PRODUCT IS NOT SHIPPED OR DISPATCHED, SIZE CHANGE FACILITY SHOULD BE PROVIDED FOR NON- RETURNABLE PRODUCTS.",6f656965-2f50-409e-a2bc-d84d88b15bdb,,23/08/2023 13:17,23/08/2023 14:27,23-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
c4a881bf-a245-49db-a1d8-e4c5e91fd9f9,Inbound,Cancellation,Not Needed,,ba6a7292-365a-4296-9f0d-4de19c9fbb0b,,23/08/2023 16:41,23/08/2023 16:44,23-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
cc6ff83a-f52c-4962-9345-335782bb9630,Inbound,Order Related,Order status enquiry,Good,f2529b43-8ced-4a88-8781-0144f50ac856,16/08/2023 08:18,23/08/2023 11:07,23/08/2023 11:10,23-Aug-23,SAMASTIPUR,LifeStyle,175,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
563d2a59-c5d2-4077-ace5-c53d8ae3a7dc,Outcall,Order Related,Delayed,,ad81e510-2d1b-4665-9664-0340e6b208e9,,23/08/2023 11:01,23/08/2023 11:03,23-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d5da76ab-05df-40b7-b4fa-694d35f5a045,Inbound,Returns,Return request,,7a79fee9-514f-4186-9534-8b1e95a028f7,,22/08/2023 22:46,23/08/2023 09:31,23-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
0cdeae3d-075a-4b78-8c37-8423bd76e037,Email,Order Related,Delayed,,454c893b-af51-43c1-bdb3-6798009ef95e,14/08/2023 17:36,23/08/2023 09:03,23/08/2023 09:07,23-Aug-23,MADHEPURA,Home,999,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
61d93219-95e6-4162-b5a0-478ebe22f9a0,Inbound,Order Related,Order status enquiry,,eda2bab2-9baa-487d-a314-efbf4660f0b7,,23/08/2023 16:58,23/08/2023 16:59,23-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
f0634499-5689-4d62-af19-1ddfc409de11,Inbound,Returns,Fraudulent User,,19d55f9e-11ce-4480-9c1f-82d791685080,,23/08/2023 22:14,23/08/2023 22:34,23-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
c7cf88e8-ea74-48ee-9d61-390fbaf80a2b,Inbound,Returns,Return request,,c9f67e82-edf6-4c12-b0a4-a92f562623e0,09/08/2023 19:25,23/08/2023 17:17,23/08/2023 17:21,23-Aug-23,NAWADA,Electronics,1199,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
8b9ef5be-24a1-49d1-a279-7ff650105397,Inbound,Product Queries,Product Specific Information,Agent was very good but please change the seller this is wrong 50 rupees was deducted without any reason and please understand all people are not fake so I want to request to ceo of fkp please don't do this kind of issue because I am the person who never waste my money ?? so request please solve my query because I am really disappointed ?? through your seller policy....,abeaf1f4-335c-4239-87c2-1b7137b11492,,23/08/2023 00:16,23/08/2023 00:21,23-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c5b75625-24ab-4901-8091-8faa94e58872,Inbound,Shopzilla Related,Shopzilla Rewards,,cc7255a2-53af-4cfa-b16e-633cccb3af0f,,23/08/2023 10:23,23/08/2023 10:30,23-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3bef09f4-e3ca-4ebe-accd-98a80e421beb,Inbound,Returns,Reverse Pickup Enquiry,Very good experience Shopzilla costomer   team',cf5ff16f-5be7-4743-b159-64da988a0fae,,23/08/2023 10:38,23/08/2023 10:44,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
1725b867-e548-4713-9013-b1673082a8f7,Inbound,Returns,Return request,,0592d398-4004-4f87-ab74-6c922e646b96,,23/08/2023 14:44,23/08/2023 14:47,23-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
454df41c-787e-4927-95f7-0df7dcacf52e,Inbound,Returns,Fraudulent User,,81fdc237-f7c6-45e0-a09e-89241173c5c5,,23/08/2023 15:09,23/08/2023 15:13,23-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,3
ae185c93-94f0-4f4c-897d-aec7e2d67584,Inbound,Returns,Reverse Pickup Enquiry,,0c89cdeb-3262-43e1-90f6-e4748ebe3607,,23/08/2023 11:37,23/08/2023 19:19,23-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e91663cb-31cf-4b6f-8364-95678b0a5bc3,Inbound,Feedback,UnProfessional Behaviour,The person I talked to was very polite and listened to my query very patiently after that she responded very polity .I am very happy with the response ,2781c3f7-e097-4512-b809-e062914c9c8e,,23/08/2023 10:50,23/08/2023 10:57,23-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
481b24f1-f0d5-419b-8b6e-f53df7719284,Outcall,Feedback,UnProfessional Behaviour,??????? ??? ?? ??????? ???? ??? ???? ????? ???? ???? ??????? ??? ???? ?????????? 3 ??? ?? ???? ???????? ????? ?? ??? ?? ???? ???? ?????????? ??? ?? ??????? ???? ??? ?? ??? ?????????? ?? ???????? ?? ???? ?? ????? ?? ??????,e2f0a76e-faa3-4071-b24f-b2397ae28d33,,23/08/2023 16:38,23/08/2023 16:46,23-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
4c8ddce3-ab9b-44e6-8155-0acdbd8fbf02,Inbound,Returns,Reverse Pickup Enquiry,,afe81ce5-2aed-42eb-9b93-ebc02951ace8,,23/08/2023 11:47,23/08/2023 12:15,23-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
341655aa-ba50-472b-99c1-ccdb590c8aa1,Inbound,Onboarding related,Seller onboarding,Good ,c7fc6db0-fd89-4baf-99ac-198a60f35102,,23/08/2023 14:27,23/08/2023 14:28,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2bf72af6-95d9-4708-8dc6-d80ca958c263,Email,Returns,Service Centres Related,no suggestions,47603995-f488-4d72-8619-d96732ddeff8,,23/08/2023 16:26,23/08/2023 16:33,23-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
b14140a3-5ecc-453e-aa5a-652558fa2255,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience of Shopzilla ,1bb7e42e-ca25-45a8-b50d-7107b5963d76,,23/08/2023 17:08,23/08/2023 17:09,23-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
d2033c7b-86c5-4215-866b-e7816b026686,Inbound,Order Related,Delayed,,02eb58cc-6b59-444c-8809-9000fe7fe63a,,23/08/2023 21:20,23/08/2023 22:36,23-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
c0d2a52b-0036-4216-933a-35d822549e6c,Inbound,Order Related,Priority delivery,Please deliver my product as soon as possible within 25 aug ,e11ff8d6-2221-421c-9fc6-aa09c08efdbb,,23/08/2023 10:04,23/08/2023 10:05,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c0bb71a0-c7a8-414d-a693-8f6365a8dbcb,Inbound,Returns,Reverse Pickup Enquiry,Thanks ?? ,6fe9060f-90ce-401a-a62d-632847f257dd,,23/08/2023 11:25,23/08/2023 22:32,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
2ecf867b-bfd9-437c-af2c-c8c263756857,Inbound,Returns,Reverse Pickup Enquiry,,10b61779-ae38-48e6-bad5-ec66454e1acb,,23/08/2023 10:48,23/08/2023 11:24,23-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
3658c1f1-0543-4bee-a953-69ad4e9ef28d,Email,Returns,Reverse Pickup Enquiry,Nice,c1985be3-fe24-4285-8a78-290c8ea7b855,,23/08/2023 09:27,23/08/2023 09:34,23-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
9bc1a426-ba15-4613-9b24-de4c12951501,Inbound,Returns,Reverse Pickup Enquiry,Good ,74586f21-571a-44b4-9cfa-3862a71e47e8,,23/08/2023 15:46,23/08/2023 15:49,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
02c01df0-4909-465d-a98d-50b4c9106775,Inbound,Order Related,Order status enquiry,,b988956d-0fa7-4ce9-912f-107c76609339,,23/08/2023 11:23,23/08/2023 11:37,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2457b2e5-a6d9-477e-ac26-d1ac447227dc,Inbound,Order Related,Delayed,,6463f471-e2d0-4cc7-a027-b88b12d1f1c8,,23/08/2023 12:03,23/08/2023 12:09,23-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a6f8347a-bbb7-40d4-b0ca-3b4b5fef19d6,Inbound,Returns,Reverse Pickup Enquiry,Good ,8cac5ea4-a607-410c-8fe1-9cec4ebdca50,,23/08/2023 15:55,23/08/2023 17:37,23-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
7a4c99ee-5e42-4616-9da2-959bb2942809,Inbound,Order Related,Delayed,,7c2d829f-5c5b-43da-9432-4e09418da16c,,23/08/2023 19:00,23/08/2023 19:08,23-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,2
5a984de2-63e8-469d-9b46-eed2ccb44b1b,Inbound,Returns,Reverse Pickup Enquiry,,feef1b37-054d-4676-a633-591b93a4b645,,23/08/2023 19:18,23/08/2023 19:19,23-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
ea3d1fd4-ef72-4b00-b128-ae4232dd2f8a,Outcall,Order Related,Order status enquiry,Achha ,5f7bfb5e-268c-414a-b544-90144b2fb9a7,18/08/2023 20:28,23/08/2023 11:40,23/08/2023 12:32,23-Aug-23,DAMOH,LifeStyle,399,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
27efe494-732e-426e-872e-39e74139779f,Inbound,Order Related,Installation/demo,,df4eefad-5c95-4cc5-9736-4527c4ef05f8,28/02/2023 00:58,21/08/2023 00:33,23/08/2023 00:43,23-Aug-23,DHULE,Electronics,1899,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
cf4b2f8a-b9b8-4ca3-b416-1a878d240ed2,Inbound,Order Related,Delayed,,66d16aeb-00b6-45f5-903b-2b8b742ddf59,,22/08/2023 13:22,23/08/2023 06:33,23-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
ec654b42-82e6-4815-84fd-959f5d30deee,Inbound,Returns,Reverse Pickup Enquiry,,fffbdb0b-512c-4a3d-aba7-05f46feda168,,23/08/2023 14:45,23/08/2023 14:48,23-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,4
c8e8ee56-59e4-4efa-ad83-14a420d227bd,Inbound,Order Related,Delayed,,a34abd67-6ae0-4e55-82e2-aecebf50fcd9,19/08/2023 19:08,23/08/2023 13:07,23/08/2023 13:08,23-Aug-23,KISHANGANJ,Books & General merchandise,32,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
2696a9d7-32b4-4642-9d28-ad0bf28bf6d7,Inbound,Returns,Reverse Pickup Enquiry,,f6471016-3fd1-43b4-b413-b100295c25f4,,23/08/2023 00:30,23/08/2023 00:32,23-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
95d3719b-ca99-4bbc-b2e3-a3002ee474cc,Outcall,Order Related,Order status enquiry,,4a91fb63-ef27-4b30-8547-5d321dc7ceb2,,23/08/2023 18:10,23/08/2023 18:11,23-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fbf7928d-fc14-41e8-b8c6-243ab894366b,Inbound,Order Related,Delayed,,8665411c-d69e-49ad-a539-f7980fd69fa2,12/08/2023 19:41,23/08/2023 13:50,23/08/2023 13:51,23-Aug-23,CHENNAI,LifeStyle,367,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
cd84b105-41ac-4bf0-be25-d9b29f0bdf95,Inbound,Order Related,Installation/demo,,3ca0381f-d9e6-4521-9198-b31991cd5360,,23/08/2023 14:41,23/08/2023 14:58,23-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
73b7cafc-d0e5-451c-b745-0a018b425837,Inbound,Order Related,Order status enquiry,,a9c3f198-ffca-4376-8362-4450839fea4d,,23/08/2023 17:28,23/08/2023 17:37,23-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f1f9c829-e2e4-40ed-8f2e-6bba7fe95d6f,Outcall,Returns,Reverse Pickup Enquiry,,ff8594e2-163e-4034-a773-37bb70cf17cb,,23/08/2023 18:01,23/08/2023 18:05,23-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,3
967b37f2-c0a7-4b40-ad3d-226820d92c01,Outcall,Order Related,Installation/demo,Upgrade help policy,91d22006-33ce-4f26-a0af-895ca206b386,09/07/2023 10:09,21/08/2023 19:35,23/08/2023 13:49,23-Aug-23,SIWAN,Electronics,899,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
16c959a7-9bab-497b-8244-e86d81d990e6,Inbound,Order Related,Order status enquiry,,8fde593f-c851-404e-958f-6a2ae0775efd,,23/08/2023 20:34,23/08/2023 20:36,23-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
ade39d0d-a6cc-47b7-99a0-9a5a50fcdf1a,Inbound,Refund Related,Refund Related Issues,Complain not solve,4d262ad7-494b-4753-9d39-75889d3844df,,23/08/2023 23:55,23/08/2023 23:58,23-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
bad7e5a4-9494-4e36-b471-b5c9ec6be0c9,Inbound,Order Related,Installation/demo,Thanku,51cba018-ddc0-4205-a708-38bd64796265,,23/08/2023 00:32,23/08/2023 00:33,23-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
671fa98a-2025-4110-a2f9-86d179267389,Inbound,Shopzilla Related,General Enquiry,I am happy ,d74a8852-3181-4481-a552-ebb9422f60df,,23/08/2023 11:49,23/08/2023 11:51,23-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
a945937b-cf45-4606-a921-691bce92e088,Inbound,Returns,Reverse Pickup Enquiry,,60ea0b70-0bda-41ae-9ce2-7633b54b9c28,,23/08/2023 14:33,23/08/2023 14:34,23-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
dcddb37c-a0c5-4c90-bd39-a8041a9ab1e4,Inbound,Returns,Missing,Good service ??,1fa12fb6-f6e3-4401-b9c2-d1060e52b257,,23/08/2023 21:53,23/08/2023 21:55,23-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0763cec1-8d60-4ba9-9f3e-237be0e8d456,Inbound,Returns,Reverse Pickup Enquiry,,6632e561-d409-4b03-bfd1-83e55d2f3545,,23/08/2023 22:49,23/08/2023 22:56,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
344cda56-a84b-4b5b-9689-a5366d2b8a01,Outcall,Refund Related,Refund Related Issues,My issue is not solved ,4931ca69-e4a6-4ea5-8ec4-7eb6759db4e8,15/06/2023 17:49,23/08/2023 20:40,23/08/2023 20:57,23-Aug-23,NANDED,Books & General merchandise,203,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
56b85b80-4c9f-4708-8294-d60e7ccbd601,Outcall,Product Queries,Product Specific Information,Bad,fed2297f-4b01-49a6-8747-118919f10fe1,,23/08/2023 11:46,23/08/2023 11:53,23-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
f78b57ed-012c-4459-b4ac-5d114288f209,Inbound,Returns,Reverse Pickup Enquiry,Good,7b58480f-4ea7-4904-a254-010f3d551d01,,23/08/2023 15:40,23/08/2023 15:47,23-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
6a6024da-75de-41b5-8690-0a7a964fe595,Inbound,Returns,Return request,My issue still not resolved. The customer support is not keen on resolving my issue. Still unsatisfied.,0a22cb79-9398-49d4-9a3c-cced2fd717a3,,23/08/2023 16:43,23/08/2023 16:47,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
7a6f0af3-758a-4cec-893d-5605677cb3c2,Inbound,Returns,Exchange / Replacement,Still waiting for the resolution.  It's taking longer than expected. Hope   will pickup the old device and will transfer the old device exchange value as promised ,60e66063-c9af-4621-ab65-6b09dc3203d6,,23/08/2023 11:12,23/08/2023 11:19,23-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
d7befa7d-5c11-4fad-a8b0-c0646a8205c9,Inbound,Returns,Fraudulent User,,fff2eb5a-8c33-466b-be9e-10e4be9840d7,,23/08/2023 21:12,23/08/2023 21:15,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
e267defe-760d-4343-bafc-7480536b83f3,Inbound,Order Related,Delayed,,a97e1b2c-8018-42b7-8a98-67ccef7b4296,16/08/2023 06:08,23/08/2023 13:19,23/08/2023 13:20,23-Aug-23,AMROHA,LifeStyle,3529,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
0546ebb2-b458-4d5c-9b95-cfba4dea202e,Inbound,Returns,Return request,,64afdbc0-1036-4dc9-9050-a87bcdb9c8ea,,23/08/2023 15:39,23/08/2023 15:42,23-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
62c7091a-4a5d-4171-8040-54d2a53402c2,Inbound,Returns,Return request,This product is not working. So I want return but so only reppacment,fe0f1a90-9e76-4e8f-a867-3a0c16a98438,,23/08/2023 15:19,23/08/2023 15:21,23-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d1cf8174-01d4-4303-b7b5-2bd9446d40c5,Inbound,Product Queries,Product Specific Information,Very good ,ea040959-7d4f-4bc0-8006-a878b54e2258,,23/08/2023 17:27,23/08/2023 17:29,23-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
c3a0bdc5-e2b5-4395-9c5e-f2767c86424e,Inbound,Returns,Fraudulent User,Okay ,00e4b7ef-322b-40f5-bc8b-8615cc8e3346,,23/08/2023 20:22,23/08/2023 20:27,23-Aug-23,,,,,Scott Pierce,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a33f514f-50b9-4755-91e9-914bd831e87d,Inbound,Shopzilla Related,General Enquiry,,12ccdac4-8afb-4d1c-a187-0d00f0f649e3,,23/08/2023 00:24,23/08/2023 00:39,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
c596f0f0-7442-4724-ae90-b279bed9ce87,Outcall,Returns,Reverse Pickup Enquiry,,7b784ce4-05e3-4fc8-b549-4cd39e5253aa,,23/08/2023 09:16,23/08/2023 09:21,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
21810458-20aa-4ec8-93af-f04265cbd1ad,Inbound,Returns,Reverse Pickup Enquiry,Her voice are very good... And I will crush this person of voice ??,243ca08a-e7c7-487c-aeef-b6963ca2165d,,23/08/2023 21:06,23/08/2023 21:08,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
a2528beb-f3a6-443d-a6f2-bcd87537924d,Inbound,Order Related,Invoice request,,1eb77ba4-532f-4e08-88e0-de02611251ed,,23/08/2023 09:39,23/08/2023 09:41,23-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
95dee782-1643-4f7a-90c4-3a4258e9e401,Outcall,Feedback,UnProfessional Behaviour,,4c39d611-8f01-418f-8751-267857e20778,,23/08/2023 09:46,23/08/2023 09:47,23-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f68b7bc3-3c6c-4d48-9572-46529b8ccfba,Inbound,Order Related,Order status enquiry,5,053436e2-552b-4bb0-8474-249c6f9214ef,13/08/2023 18:35,23/08/2023 07:02,23/08/2023 07:03,23-Aug-23,BETIA,Books & General merchandise,949,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2e4d59af-c4f1-4de6-af7b-1884c7d9eb1f,Email,Feedback,UnProfessional Behaviour,The support executive was too good with the communication. Highly satisfied,655eb750-1762-41cb-bd80-2f5e21a78df2,,23/08/2023 10:01,23/08/2023 10:05,23-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7ad7d412-84bc-41e4-9f38-a24b0b36e297,Inbound,Order Related,Installation/demo,,ac18b705-9f4e-40f5-85f8-2f4287c85349,,23/08/2023 15:24,23/08/2023 15:29,23-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f2dd332b-861e-4865-a428-c8dc2ac95a0a,Inbound,Returns,Reverse Pickup Enquiry,,9a342d20-34eb-404c-a05a-44af40140e02,,23/08/2023 09:09,23/08/2023 09:13,23-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f24e4acf-8665-4ee0-9ae0-5386e13491a1,Inbound,Returns,Reverse Pickup Enquiry,,3ded9e4d-fae7-4a13-8f01-01b61ff3dd7f,,23/08/2023 15:23,23/08/2023 15:48,23-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
28fcdb13-df5b-46c4-a1cf-34fc8c4e7657,Outcall,Returns,Reverse Pickup Enquiry,,11b4f329-59fb-451b-b46c-e3fc24a6e669,,23/08/2023 17:13,23/08/2023 17:23,23-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a8b1a327-740b-4971-81b9-243fb3c49686,Inbound,Returns,Reverse Pickup Enquiry,"I want to know that against whom should I take action for the fraud that has happened to me, Shopzilla or  ?",7111bed8-cece-43ef-b16b-4d56934f1e09,,23/08/2023 19:49,23/08/2023 22:21,23-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
ba0684ca-8076-496a-be04-23713e408d8f,Outcall,Returns,Exchange / Replacement,,918d4336-e54f-4950-aef5-f109a3f55a87,,23/08/2023 17:53,23/08/2023 18:02,23-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
eb837289-0e45-4b00-a50d-93955de662b2,Outcall,Returns,Reverse Pickup Enquiry,,3f69c85b-a475-44f2-a9c4-600f807790e5,,23/08/2023 18:06,23/08/2023 18:08,23-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d49a7ed5-25fe-4f70-b031-be9c6192d553,Inbound,Order Related,Order status enquiry,,bb73b4e4-ce1d-4a92-92df-6f91526d7676,19/08/2023 10:13,21/08/2023 14:10,23/08/2023 22:58,23-Aug-23,DEHRADUN,Electronics,449,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b8957c61-39ed-44eb-b44d-cf7dbdde3c03,Inbound,Returns,Reverse Pickup Enquiry,,c9b931e7-7140-496c-a773-964cc08288dc,09/08/2023 14:08,22/08/2023 17:58,23/08/2023 10:57,23-Aug-23,PUNE,LifeStyle,1499,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
8e374857-7106-4181-a925-8ae55778093a,Outcall,Offers & Cashback,Other Cashback,,1ec3a473-d419-4e66-9b78-b7e3886c722b,,23/08/2023 15:41,23/08/2023 16:59,23-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1acfbf6a-3851-459a-890c-f929c6d6d9fd,Inbound,Order Related,Order status enquiry,Thank you ,1bc9a219-1cab-48ab-a948-46f13f809d5b,,23/08/2023 07:20,23/08/2023 07:21,23-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
04ab2ba9-30ba-4601-b53c-764d50fde48d,Outcall,Order Related,Seller Cancelled Order,"I cancelled the order and I waited for refund, but today I received a parcel from a parcel service and I i dont know that it was from Shopzilla. But now it is showing as my parcel delivered",8755356a-bc48-4fcf-bb46-b1c3618a4e6c,,22/08/2023 20:25,23/08/2023 15:19,23-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
3a3edccd-658c-4d88-a0f1-446b6c524bd9,Inbound,Returns,Reverse Pickup Enquiry,,4a3c7158-d000-4fdd-82d5-02ec76c5d77d,,23/08/2023 17:27,23/08/2023 17:34,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
567fb487-94f7-451d-9e0a-bda3e2895638,Inbound,Returns,Reverse Pickup Enquiry,????,8966c35e-d76c-45a8-a04a-f26dc5e9a240,,23/08/2023 20:43,23/08/2023 20:44,23-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
0ad81546-b523-4784-b49c-d2dc95e9354d,Inbound,Order Related,Installation/demo,Mere helmet mein voice   a rahi hai calling per,217e7f2a-051a-4358-8da7-571a39dcc94e,,23/08/2023 22:14,23/08/2023 22:18,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,3
7a1c2a20-de0c-434c-aea3-49902b83d9be,Inbound,Feedback,UnProfessional Behaviour,,196dbc52-fe8d-4312-b98c-56fca64c1df2,05/08/2023 02:54,21/08/2023 22:26,23/08/2023 12:51,23-Aug-23,GORAKHPUR,Electronics,1010,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,1
35b61450-97b2-4485-95a5-4ed4bb6e6f72,Inbound,Order Related,Invoice request,Good serviceThank you Shopzilla,6e1d307e-4bca-49bd-a929-999103cac9ea,,23/08/2023 10:03,23/08/2023 10:06,23-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
843e6c82-44d7-4425-b232-32ff164bb194,Inbound,Order Related,Installation/demo,,396b9e96-23f3-4c61-8d30-053d88e91bb5,,23/08/2023 21:41,23/08/2023 22:00,23-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
cc3be9b0-007a-4ba5-8ef2-943460ea65fa,Inbound,Returns,Reverse Pickup Enquiry,If product is not returnning then what happened bought 2 but recived 1 product ,0ac69299-e99b-4014-8d5f-a7ba94a0e3ec,,23/08/2023 11:05,23/08/2023 13:15,23-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,2
a5013ff3-c447-4042-b1d2-31821f482f43,Inbound,Order Related,Delayed,Best,f448025c-273a-4c70-a6e3-432bea215046,,23/08/2023 13:30,23/08/2023 13:41,23-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
f75783fd-7ef6-45d7-8cdf-831b811eaa44,Inbound,Returns,Reverse Pickup Enquiry,,83cf1b57-c17f-4a76-ad07-7157155bd0e6,08/08/2023 15:18,23/08/2023 09:01,23/08/2023 09:17,23-Aug-23,ETWAH,LifeStyle,1529,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
20b7d23c-017a-48d1-9579-02dc5c1bfe82,Outcall,Returns,Reverse Pickup Enquiry,,fe66afc6-b93e-493c-8e98-20fdc84af633,13/08/2023 08:42,23/08/2023 16:39,23/08/2023 16:57,23-Aug-23,MATHURA,Home Appliences,18165,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
655c7a3e-cdbb-4e2c-ac58-2bd1fc04ae6b,Email,Order Related,Delayed,,d82875c5-ecf4-4bbc-b2fa-8f9bc9584b83,20/08/2023 18:39,23/08/2023 11:32,23/08/2023 11:33,23-Aug-23,GUWAHATI,Mobile,24999,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
a3575940-f688-41dd-909c-23b5dba01df1,Inbound,Order Related,Order status enquiry,,6eb7527b-8fb5-47c6-bd09-8f9e3fd8125c,,23/08/2023 10:07,23/08/2023 10:11,23-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
26fcf2e3-9b3d-42f2-8f1d-107c77015b60,Inbound,Returns,Fraudulent User,,43cfb5f3-958a-4263-8a4c-f5d702db3979,,23/08/2023 17:30,23/08/2023 18:54,23-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
f51cb07b-0598-408b-aa8b-8135692a48af,Email,Returns,Missing,,29a35e36-fc50-4bad-9af9-dc2d206a7b19,06/08/2023 13:04,23/08/2023 08:59,23/08/2023 18:20,23-Aug-23,BHAGALPUR,Home,1109,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
83f1ff94-3c3a-45b9-bc02-ca8d5089df8d,Inbound,Returns,Reverse Pickup Enquiry,Good,24c96d08-3720-4444-a1d9-bb5f9a7f72a9,,23/08/2023 12:28,23/08/2023 12:31,23-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e844c31e-4d96-483f-ae7b-49aa810eaf8e,Inbound,Returns,Reverse Pickup Enquiry,,41f7bfed-7565-4053-8898-5a400cfc2098,,23/08/2023 20:05,23/08/2023 23:18,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
f6cf6ded-2b2b-4b0f-ba10-360457fa51fe,Inbound,Returns,Reverse Pickup Enquiry,,938bf779-ecd9-4459-a843-1763efbb0e44,,23/08/2023 17:33,23/08/2023 17:34,23-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
750c58c6-469f-4ba1-8b1c-66cb6fd6f21d,Outcall,Refund Related,Refund Related Issues,,a889f6d7-d372-439d-9c5a-6b10e6ff4736,,23/08/2023 18:29,23/08/2023 18:55,23-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
411914cb-f542-4c0b-abb8-fe40d0d6493b,Inbound,Returns,Reverse Pickup Enquiry,,a374c306-1ee5-4f2f-ba52-a55a37f30cd9,,23/08/2023 20:21,23/08/2023 20:23,23-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
a6911bb8-055f-4029-98bc-c82fc05ed902,Inbound,Order Related,Delayed,Respect all employees ?????,c46ba665-6fb7-4dc4-8e9a-8ccaa5ea7186,,23/08/2023 20:51,23/08/2023 20:53,23-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
f66de6f8-f7be-44a1-a8b1-fbec82318ce9,Inbound,Shopzilla Related,Shopzila Premium Related,,eb313cb9-c229-4ce7-aac7-1bf2647b72e2,,23/08/2023 20:59,23/08/2023 21:47,23-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cf2ca3a2-69fc-492a-a5df-1703ca6630bc,Inbound,Returns,Service Centres Related,,4c790dc6-cf5f-4188-81fb-df455a3b7969,16/08/2023 22:28,23/08/2023 22:31,23/08/2023 22:34,23-Aug-23,JAHANABAD,Home Appliences,12990,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
6b314502-6c89-4638-b384-75638bcf8c97,Inbound,Order Related,Delayed,,a6d3c9cc-44ae-40a0-819d-30074d7cc248,,23/08/2023 14:04,23/08/2023 14:08,23-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
fee81933-05ba-4cb7-a1dd-06d1d260a74c,Inbound,Order Related,Order status enquiry,,262e284c-9e7c-4768-9f5b-5c65fd5ec8c5,,23/08/2023 12:00,23/08/2023 12:01,23-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
964a3180-4fca-4818-8312-c9e8b3c8d586,Inbound,Returns,Reverse Pickup Enquiry,Bhai ji very slow,eed33b3f-9f7f-4d2b-88ad-f4b30c3f753b,,23/08/2023 12:18,23/08/2023 12:20,23-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,2
5b25465d-7906-4f60-bfbb-a5f1b059f8b9,Outcall,Refund Related,Refund Enquiry,"When any customer returns the product, the payment should be done within 24 hours, but the few cases has been noticed that the same payment has not been done within prescribe time. ",2c7053f2-f2fb-465f-b212-f7c3126bbc28,,23/08/2023 12:22,23/08/2023 12:24,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
7d35d386-e633-4728-83d2-6ac1b2217c41,Outcall,Returns,Reverse Pickup Enquiry,"My issue has taken almost a month but has still not been solved. I have been a loyal customer of Shopzilla for a long but after this issue, I lost interest in purchasing anything from Shopzilla!",2e4fc70c-43b2-4dc1-bc15-03aec1cbeb7b,,22/08/2023 16:31,23/08/2023 16:50,23-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,1
fb8950b1-c6ce-48c7-9880-5a8c5e36e293,Inbound,Product Queries,Product Specific Information,,1e79e496-4ae5-4e84-b85b-2a870bac4ee1,,23/08/2023 15:31,23/08/2023 15:33,23-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9038b22b-5d22-4cfe-a871-d40244644d1b,Inbound,Returns,Reverse Pickup Enquiry,,978cc617-ca99-4f5f-828c-d116ce2a4f19,,23/08/2023 19:17,23/08/2023 19:24,23-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
adc3c72f-c412-4bfe-864a-8f023a455404,Outcall,Product Queries,Product Specific Information,,6d83d436-d4fb-4021-b4b1-fbc2494cd267,,23/08/2023 19:55,23/08/2023 22:50,23-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
ef7cacd4-0471-47cb-84a8-b6e28c7f79f2,Inbound,Order Related,Order status enquiry,,ced4bf4f-8010-4b5a-b682-93aa87ae99ec,,23/08/2023 21:13,23/08/2023 21:14,23-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
de418e2e-333b-49ea-b62e-c08f131df4b0,Email,Returns,Reverse Pickup Enquiry,,b9da7e48-c0d6-4915-b71f-907fdc104189,,23/08/2023 18:09,23/08/2023 18:21,23-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
8a22b670-5438-40dc-a804-b185aec45fce,Inbound,Returns,Reverse Pickup Enquiry,Resolve my prblm ,a7fcf0a4-0db7-429c-89a0-998cc6111953,,23/08/2023 08:03,23/08/2023 08:05,23-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
b697f809-0d10-4839-9ccd-152ab6a179f4,Outcall,Returns,Reverse Pickup Enquiry,,3fe3922c-8eac-4274-b1d4-2e10ce94570c,,22/08/2023 20:48,23/08/2023 15:54,23-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
6961e081-314c-43e8-917f-0f05d32d0fe4,Inbound,Shopzilla Related,Shopzila Premium Related,,0ec9f327-e007-45fb-afde-7fe494af6d5b,,23/08/2023 08:47,23/08/2023 11:07,23-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dbc46cb2-1193-43a2-97f0-03c1a30e6c7d,Email,Order Related,Delayed,,fd1bdda7-f4c8-40d2-8236-68e08b822ed3,09/08/2023 12:31,23/08/2023 13:00,23/08/2023 13:02,23-Aug-23,NANDED,Home,445,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
28f1f37b-86f7-40a3-933b-28973264e090,Inbound,Returns,Service Centres Related,Thank for co operation ,18fc3659-1431-452e-894e-e749d81ef1f6,,23/08/2023 07:46,23/08/2023 08:25,23-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
bbf4559e-07fd-4a8d-aab7-d9a5107feced,Inbound,Feedback,UnProfessional Behaviour,,8e91d19a-7180-4582-9438-36b3f2c49b0d,,23/08/2023 13:24,23/08/2023 13:27,23-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
39103643-14b4-4d2c-a99e-749d9625dc6f,Inbound,Returns,Return request,Very good ,862ad5d4-2f0a-4e8f-b1cf-bdae372c54c9,,23/08/2023 19:46,23/08/2023 19:51,23-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f4a1f672-de32-4cb1-87e9-f70b5f7f3c43,Inbound,Order Related,Invoice request, ???? ?? ??????? ???? ????? ?? ?? ?? ???????? ???? ?????? ?? ?? ???? ??? ?? ?? ??? ?? ?? ?? ?????? ????? ?? ??? ?? ?? ??? ?? ????? ????? ???? ??? ???? ??? ?? ?????? ?? ??? ??? ???? ?? ??????? ?? ??? ??? ???? ??? ?????? ??? ??? ???? ?? ?????? ?? ???????? ????? ?? ???????? ?? 5 ????,2b626bb7-10b3-45a8-9071-94a6eef07bcd,,23/08/2023 19:37,23/08/2023 19:39,23-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5b407a49-6ed8-4830-bac9-69af68d43012,Inbound,Product Queries,Product Specific Information,Issue not resolved ,702ee285-fdaf-49ce-b96d-40dae39a127c,,23/08/2023 22:53,23/08/2023 22:57,23-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
63666a7c-0f23-4449-88b4-31d97208efc1,Outcall,Returns,Reverse Pickup Enquiry,Bad,ba0db35f-52c3-4845-b867-c6e59221dc96,,23/08/2023 11:04,23/08/2023 11:06,23-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
f8967f6f-9797-4b2d-a2ab-826b940e146f,Inbound,Order Related,Invoice request,,6378a051-5442-46f4-aac1-64abfbcd7fc8,,23/08/2023 13:03,23/08/2023 13:14,23-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
bc2b3ead-b726-4321-8715-214e00291f9f,Inbound,Returns,Reverse Pickup Enquiry,,d7884443-b802-40f4-b567-4a8f730b3b84,,23/08/2023 20:51,23/08/2023 20:56,23-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
d24379ed-456d-48be-957c-8f82c099ebba,Outcall,Returns,Reverse Pickup Enquiry,Very good for short time resolve my problem,009b7fd9-a3fc-49aa-833c-d14f271222e5,,23/08/2023 10:22,23/08/2023 10:25,23-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
1c3b9650-6da5-4387-b253-6dccd9835468,Inbound,Product Queries,Product Specific Information,Delivery partner may be better ,2ae0577c-a74b-4686-8ba0-4c82e205f8bc,,23/08/2023 19:43,23/08/2023 20:20,23-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
bf15ecfe-a189-4669-b228-38fd4bbe9434,Outcall,Returns,Reverse Pickup Enquiry,,c675635e-4f3c-423d-89f8-df5feb2ddd8d,09/08/2023 20:23,23/08/2023 07:24,23/08/2023 07:54,23-Aug-23,GOLAGHAT,Books & General merchandise,13499,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
75a5cc60-0a70-454d-9528-fef3477332ba,Outcall,Returns,Reverse Pickup Enquiry,How there people in customer service which has seen my problem and the problem this executive is too good,e50f9e98-ce8c-4547-b6bc-f56ee042cc70,06/08/2023 15:28,20/08/2023 09:14,23/08/2023 13:43,23-Aug-23,KHUDAGANJ,Books & General merchandise,2700,,Steven Sanders,Mia Patel,John Smith,31-60,Morning,5
23b73d87-56e8-4467-8fe4-be3c57973c20,Outcall,Payments related,Online Payment Issues,,f9d62d94-4a52-4210-a19d-808013a4a137,,23/08/2023 06:18,23/08/2023 10:44,23-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
0f84373c-2712-4253-b0d0-54d1c894ee7f,Outcall,Returns,Reverse Pickup Enquiry,,ab1aa67e-c07f-4219-bd58-af7b25186fa2,,23/08/2023 18:27,23/08/2023 18:31,23-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
014800cc-433f-4d43-9ec6-2349f14b96b6,Inbound,Feedback,UnProfessional Behaviour,,f3b53908-2ee3-4413-aa9d-85c0ffd57e39,,23/08/2023 18:47,23/08/2023 18:53,23-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
aa9df61c-7111-4aca-b565-04e36213345a,Outcall,Returns,Reverse Pickup Enquiry,,6089ac5d-6b43-446e-bd82-3cdd863336b0,,23/08/2023 18:50,23/08/2023 18:52,23-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
217d4d0b-9c34-4ad7-83d0-bbf65b718372,Outcall,Returns,Return request,,d8657c49-f988-45fa-af03-388850d7805d,,23/08/2023 21:38,23/08/2023 21:42,23-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6125d6b5-90a7-4bb1-a6df-765f644e7974,Inbound,Returns,Return request,Very good ,1b3f769d-1da9-48ac-826d-b535973c64fa,,23/08/2023 12:05,23/08/2023 12:06,23-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
39cb7f63-9b7a-415d-ab4b-52ba7a561830,Outcall,Order Related,Order status enquiry,improve ability flif ,bef946ff-8d78-4faf-83b7-6addc4abb44f,,23/08/2023 18:45,23/08/2023 21:59,23-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
1500c5d2-039f-467f-9f3a-d435ec8b4f54,Inbound,Returns,Reverse Pickup Enquiry,,bfb1df53-b662-4e11-94e7-3345030fb3a2,,23/08/2023 13:00,23/08/2023 13:04,23-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
d9cc811d-e2b4-4747-ac79-5ab084674981,Inbound,Returns,Return request,,b4e5e3c9-f70f-41e1-b0d2-f628cd7f921a,,23/08/2023 14:02,23/08/2023 14:23,23-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
33a75f17-5ec8-4952-9f72-ab163a18b139,Inbound,Order Related,Delayed,,1ad3c616-82c1-4f24-973b-c9f0b8a59c60,,23/08/2023 16:53,23/08/2023 16:54,23-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
7223c2a1-d646-4646-9804-963edc9d9dc0,Inbound,Payments related,e-Gift Voucher,,8787ff31-1860-43d8-84b3-0edd326e8835,,23/08/2023 21:12,23/08/2023 21:26,23-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
83ec2fb5-e5ec-47ec-aef1-fc406e920d87,Outcall,Returns,Damaged,,cdc8fa75-1ade-44d6-92f3-9ac263d71833,,23/08/2023 22:58,23/08/2023 23:00,23-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
9bf7f960-1ec9-419d-ac04-fc15ecfe39a9,Outcall,Refund Related,Refund Enquiry,,9e21cbfa-cc62-4b41-a464-8bdca0b33be9,,23/08/2023 18:40,23/08/2023 18:42,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c5735de3-bdb0-46d5-8adc-b66318b94181,Inbound,Order Related,Delayed,,8291d3bf-e7b1-4945-979e-384837486b6a,15/08/2023 09:58,23/08/2023 09:11,23/08/2023 09:12,23-Aug-23,AHMED NAGAR,LifeStyle,653,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b03af47b-613c-4bf9-8da5-3e87feebaa75,Inbound,Returns,Reverse Pickup Enquiry,Good talk ,7c433146-4738-40ee-8f12-00efddee1270,,23/08/2023 10:33,23/08/2023 12:05,23-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
312c983c-aadc-46dd-91ba-57865e8cee51,Inbound,Order Related,Delayed,,c6ea9a7d-7d6d-451c-8055-8b880817fd54,03/08/2023 20:07,23/08/2023 16:32,23/08/2023 16:37,23-Aug-23,SARANGARH,Books & General merchandise,484,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
867cfa5d-326c-4bb4-8d0f-38f9a2869a78,Inbound,Order Related,Order status enquiry,,0721b350-656a-469c-b788-62fed0aa4a5b,,23/08/2023 12:01,23/08/2023 12:03,23-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2bccabe5-eb0b-4049-ae5f-90e352e6b5a6,Inbound,Feedback,UnProfessional Behaviour,,36d70684-60c9-422e-a3d8-de795e949a1f,,23/08/2023 13:42,23/08/2023 13:59,23-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
04157767-024c-43be-8bea-7b325a8c00a4,Inbound,Order Related,Order status enquiry,,33ff69b2-e3ae-4de7-8448-af94f1610b04,,23/08/2023 20:25,23/08/2023 20:27,23-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
c55bc15d-3d5a-4bbe-94e4-2c5ea368dc58,Inbound,Returns,Reverse Pickup Enquiry,PRODUCT TECHANICAL  DETAILS TO BE ADDE ON WEB SITE,035f322b-0035-45ff-98c8-ffcf095e56fe,,23/08/2023 20:37,23/08/2023 21:42,23-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
eb9edc91-2cb4-4798-9c93-adffec43f9d1,Inbound,Order Related,Delayed,,7c8a4a71-60f3-4eb6-bd12-bf14a95201d1,,23/08/2023 20:52,23/08/2023 21:01,23-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
56f8ffb2-557a-42f6-b586-f73934e41174,Inbound,Payments related,Online Payment Issues,good ?? thanks for yours Shopzilla ,cf0f8b28-5358-4222-a1e3-f045f1e42594,,23/08/2023 23:12,23/08/2023 23:14,23-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,3
1251946f-6642-4902-8e6f-6c862280c1d3,Outcall,Returns,Reverse Pickup Enquiry,,6690434a-29f7-4a90-aa88-3ec563e6efb9,13/08/2023 05:37,22/08/2023 14:02,23/08/2023 13:03,23-Aug-23,CUTTACK,Electronics,799,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
e7f7e371-d811-4f04-ad86-315138a8beb3,Inbound,Returns,Reverse Pickup Enquiry,,130584a0-dde0-45ee-a23a-bb9da1b43dc3,,22/08/2023 14:26,23/08/2023 11:17,23-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
fb66a83e-f647-4429-89ad-7fd59df2fb29,Inbound,Returns,Reverse Pickup Enquiry,Banda to sahi tha par mera product resolve nhi ho paya,69ded44d-ad85-4313-a233-66be15c71165,,23/08/2023 10:57,23/08/2023 11:02,23-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
48fdffa2-581c-4ec3-98d1-568cb284f0ef,Inbound,Returns,Reverse Pickup Enquiry,,5b987847-f5ba-491b-bcfe-6b5efefef5c6,,23/08/2023 11:02,23/08/2023 11:05,23-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b44be729-0440-4215-aeab-238728006d7e,Outcall,Returns,Reverse Pickup Enquiry,,2e4b3ec5-0703-4fc2-9edd-5a4b50e42540,09/08/2023 17:16,23/08/2023 19:56,23/08/2023 20:00,23-Aug-23,NAGPUR,Electronics,39999,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
2083a823-baa8-4d34-97c0-2c5feb2815b7,Outcall,Returns,Reverse Pickup Enquiry,No 1 customer care sapoort ,92916e07-caeb-4d3f-bb07-5b727cd32942,,23/08/2023 00:14,23/08/2023 00:22,23-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
222e8f68-1ec8-48a4-8eba-37bc710690d8,Inbound,Returns,Reverse Pickup Enquiry,,e4436d66-59cc-4f08-8b18-f36f6fd1fc40,07/08/2023 14:15,23/08/2023 11:38,23/08/2023 13:08,23-Aug-23,NALLASOPARA,Home,658,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
4f215f16-ca6f-4161-bd87-51326c62289b,Inbound,Returns,Reverse Pickup Enquiry,,3164df15-0e42-4687-ae19-fff245a94c32,10/08/2023 09:00,23/08/2023 15:09,23/08/2023 15:19,23-Aug-23,DATIA,Electronics,999,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
28133efc-564d-4f91-a9f5-d1691596e513,Inbound,Returns,Reverse Pickup Enquiry,,8f546484-3d10-4fed-be00-3b8e5c7a3240,21/08/2023 08:46,23/08/2023 00:33,23/08/2023 06:27,23-Aug-23,KOLKATA,LifeStyle,286,,Haley Carroll,William Park,John Smith,61-90,Evening,5
a7218529-c6fe-4f96-99e6-fb83a73d6eb4,Inbound,Returns,Reverse Pickup Enquiry,,4cb7e443-dd82-4ae3-bd33-8424497961d7,11/08/2023 16:54,21/08/2023 18:55,23/08/2023 17:53,23-Aug-23,CUTTACK,LifeStyle,1814,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7969843a-c765-4155-b47b-e9594127b4f8,Inbound,Returns,Reverse Pickup Enquiry,,40667f7a-1fa2-421b-b26c-106f2e25c140,,23/08/2023 14:12,23/08/2023 14:15,23-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6f3b5c28-c862-4fb4-99cd-c354daa1f377,Outcall,Order Related,Priority delivery,,cdbb8531-dd41-46ff-a5e2-144e0753d071,,23/08/2023 18:28,23/08/2023 18:31,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9defb5f1-f8ae-42bf-9960-4319b7b4e5f7,Inbound,Returns,Fraudulent User,,90d70901-5de8-4ba1-876f-02cad51ea5a1,,23/08/2023 14:38,23/08/2023 14:43,23-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
d042a607-dbbb-4721-9a65-d5c48caa2ebd,Email,Order Related,Installation/demo,No,84ac6957-d34b-43f2-9180-0b3ac9261de1,,23/08/2023 10:32,23/08/2023 10:35,23-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
41fb3f50-fe7d-4b69-95aa-7022f63b5fdf,Inbound,App/website,Issues with Shopzilla App,,ed81a122-eb7f-45d0-b09f-0ba45a183717,,23/08/2023 17:10,23/08/2023 23:36,23-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
9d259868-c673-441d-bc18-d92c10627c41,Inbound,Order Related,Delayed,"Don't make the customer frustated, Shopzilla didn't resolved my issue about a month. I contacted customer care so many time but my issue didn't got resolved. ",7bbaab1c-6850-473f-b5c0-78c1846f4b94,,23/08/2023 19:04,23/08/2023 19:10,23-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
42fb0df8-82e5-4ea1-82f1-452966f7f769,Inbound,Shopzilla Related,Signup Issues,,d8d59ff5-5ca8-4520-9bf4-07bfc4a1b7c9,,23/08/2023 16:47,23/08/2023 16:49,23-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
10fd6143-59b5-4631-8748-852c16cee543,Inbound,Returns,Return request,Thanku,dda23020-3d0f-428e-9e61-a2852371a431,09/07/2023 08:24,22/08/2023 11:47,23/08/2023 19:16,23-Aug-23,RAJPUR,Home,278,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
81b6cb83-9a86-4c78-8f3f-5c3e0fb0bf64,Inbound,Returns,Return request,,8969bd10-4183-4433-832c-dcea543775bd,,23/08/2023 11:45,23/08/2023 11:46,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
caae3a37-ddbc-4814-8d46-07bb353389cd,Email,Returns,Reverse Pickup Enquiry,Very good ,41353dca-953d-4e79-98a7-316d677bfa5e,,23/08/2023 18:05,23/08/2023 18:08,23-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
9abb9e2d-e5f7-4196-81fd-40c59122190e,Inbound,Refund Related,COD Refund Details,Good,7489891e-7f44-42ce-9c18-e582ac751b01,,23/08/2023 14:45,23/08/2023 20:58,23-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
8cee42bc-dd89-4b00-88da-17938d011269,Inbound,Order Related,Order status enquiry,,d237c6e0-e870-44a9-b947-e5ceedbc45e0,,23/08/2023 21:10,23/08/2023 21:12,23-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
84b8bbd6-5388-4941-b163-99d78cf35904,Inbound,Returns,Missing,,88b80cc0-15ba-49c0-b998-f3ae60d33282,,23/08/2023 11:31,23/08/2023 11:36,23-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
716378b9-c99e-4bfe-b398-e4e78989c3ae,Inbound,Refund Related,Refund Related Issues,Perfect ,c9c315ab-48de-48ff-b9dc-ed732325672a,07/08/2023 20:58,23/08/2023 14:00,23/08/2023 14:23,23-Aug-23,REWA,Home Appliences,11999,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
ed80e073-b6d7-4613-aaeb-403e1b6c3864,Inbound,Order Related,Delayed,,56acb529-07a5-43f8-99d8-83bca6b10b68,15/08/2023 10:27,23/08/2023 15:03,23/08/2023 15:06,23-Aug-23,AHMED NAGAR,Electronics,1099,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
c7b2e09a-f0c6-4e8f-8764-ac97c7453432,Email,Order Related,Delayed,,275cec34-8e21-4677-9b97-ed3185c5fac7,15/08/2023 13:55,23/08/2023 07:09,23/08/2023 07:20,23-Aug-23,OSMANABAD,Electronics,1199,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
c96d9a09-7bd9-4858-b049-f7fd41301170,Inbound,Order Related,Delayed,,a65301c2-a7c0-4924-85ce-9e73b6154cbe,15/08/2023 21:52,23/08/2023 08:38,23/08/2023 09:03,23-Aug-23,BAHRAICH,LifeStyle,670,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
00c49a62-ced4-4063-80b0-9b2e55991f70,Inbound,Returns,Reverse Pickup Enquiry,,3350ff9a-c53d-4bc9-b1a8-4285cf87aad5,,23/08/2023 12:15,23/08/2023 12:16,23-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7fdcb65e-9a45-403a-bebe-99bd213cf118,Inbound,Returns,Fraudulent User,,c64bc42c-64d6-4753-9c24-29a8dd94b741,,23/08/2023 14:08,23/08/2023 14:17,23-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
1f962065-befc-4d58-bc96-5261f58a532e,Inbound,Cancellation,Not Needed,Shopzilla product problem I can't believe ?? ?? ?? ?? product delivery very bad I am unhappy with this Havells fan and women watch,cbcfa54b-46ae-458e-a656-e3c51e684961,,23/08/2023 12:54,23/08/2023 12:59,23-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
067dee98-94f3-4e21-9df7-1c03329f1cd9,Inbound,Order Related,Invoice request,,2d5e3ea1-a2e8-48d0-80bc-7c142bb2f93a,,23/08/2023 13:01,23/08/2023 13:03,23-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
f190cdfd-d5f6-4ceb-8238-88a0686a188c,Inbound,Cancellation,Not Needed,,da3fb9a2-b6fa-469a-b485-384d51ceb75d,08/08/2023 20:42,23/08/2023 18:55,23/08/2023 19:15,23-Aug-23,VARANASI,Books & General merchandise,629,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
6b3fb774-6251-476a-aefb-21d6bc751ba7,Inbound,Order Related,Installation/demo,Customer care are good behaviour .....but Shopzilla are not good ,fbefab4a-9e5f-4614-bcad-6ab61e7d2367,,23/08/2023 11:14,23/08/2023 11:31,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
83807899-f537-4ac7-8e68-4fbc1a37b3a1,Outcall,Returns,Return request,Thank you I hope the product echange soon. ,54dc8521-2871-4362-b230-e38770a4ec80,,23/08/2023 12:04,23/08/2023 12:29,23-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
267bde44-7575-46ff-8605-9d0c9ed983f3,Inbound,Returns,Reverse Pickup Enquiry,,2184c1b1-34b5-40b8-a483-578b2e6b51d1,,23/08/2023 21:05,23/08/2023 21:15,23-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
8e061b09-a0a4-43bd-8528-c1d41bf9ce82,Inbound,Returns,Reverse Pickup Enquiry,,c64ce268-f1df-445c-b7d6-2e171a07daa4,,23/08/2023 22:21,23/08/2023 22:23,23-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
923072b6-a144-4567-b12a-dc67cb0eebae,Outcall,Order Related,Customer Requested Modifications,Super se bhi   jii ,c576296e-ded4-484b-b9e8-9eaeeabc3709,13/07/2023 12:26,23/08/2023 18:18,23/08/2023 19:07,23-Aug-23,SAGAR,Mobile,15999,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a6bbe2d8-aa9d-491d-b51b-dda4c97267a0,Inbound,Returns,Return request,,5b3b5e1a-fd1d-49ab-9a18-f050de935a68,,23/08/2023 21:27,23/08/2023 21:48,23-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,1
181a14ec-2216-4e00-aeb2-a67987eec81e,Email,Returns,Reverse Pickup Enquiry,,33b56d2c-c2d9-4576-a90b-f10c2066de18,18/08/2023 00:45,23/08/2023 12:10,23/08/2023 12:11,23-Aug-23,DINA NAGAR,Books & General merchandise,399,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
699c7651-dc5e-486f-8df1-46803abc23a5,Inbound,Returns,Return request,Shopzilla best??,2a84921d-ca40-44af-b9f8-c6436222380b,,23/08/2023 15:29,23/08/2023 15:39,23-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
42954184-5353-46c5-aad0-753381b1b5d4,Inbound,Returns,Reverse Pickup Enquiry,,bc2aa2a9-ccc8-4913-91f7-b4497829496a,,23/08/2023 11:23,23/08/2023 11:27,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,3
0e61af94-5784-43c6-a9da-e1744e318506,Inbound,Order Related,Order status enquiry,,bbcbc282-3146-47c3-97ae-0f651f213743,,23/08/2023 16:17,23/08/2023 16:17,23-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8f85dcca-07af-4dc0-a921-1d2e969ca33c,Inbound,Order Related,Seller Cancelled Order,,3f461ab5-ec79-4ca2-b0a8-698333da20c1,,23/08/2023 16:18,23/08/2023 16:37,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
178e72b2-f44b-4c82-8b19-50684d092479,Inbound,Returns,Reverse Pickup Enquiry,,5d260ba2-0e61-4d02-8c08-a31c8c249aad,,23/08/2023 22:05,23/08/2023 22:08,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
04ff6233-9efa-4e78-895e-d7c80a5c46d1,Inbound,Order Related,Order status enquiry,,95cc7e94-ba47-4a78-94fb-1966c2e0066d,14/08/2023 01:16,23/08/2023 19:13,23/08/2023 19:14,23-Aug-23,JAMSHEDPUR,LifeStyle,386,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
fac00c20-dbc0-40eb-bf69-e049c5edabd0,Inbound,Returns,Reverse Pickup Enquiry,,23d2c5e7-491d-4f85-b8a8-ab0f1f9ddb20,,23/08/2023 14:32,23/08/2023 14:39,23-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
7da86cbf-d10c-410c-b4af-626ed267148d,Inbound,Product Queries,Product Specific Information,Love you  ??????,c9f50d0d-df34-4e77-8027-b06364eaad00,,23/08/2023 10:50,23/08/2023 10:52,23-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
5688edd6-e166-482f-bfb4-00e8fd1df02b,Inbound,Returns,Wrong,,84b86bd5-0d91-4a57-bfb9-d1aaf291d5db,,23/08/2023 16:43,23/08/2023 16:43,23-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f41b5481-eb50-4314-a261-4cd51a116703,Inbound,Returns,Reverse Pickup Enquiry,,fe7591e6-6c23-43e3-a744-d09b12a37135,,23/08/2023 17:28,23/08/2023 17:35,23-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
2c462b78-c2c6-46c7-b1e8-610da71f881e,Inbound,Returns,Reverse Pickup Enquiry,,2abf8076-d099-425d-86e3-607c985fcad8,,23/08/2023 21:28,23/08/2023 22:00,23-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
6f651029-b568-4f57-bd81-9d088e93cf9c,Inbound,Returns,Reverse Pickup Enquiry,,3c476554-9986-44e9-ad70-7bdbf43fcb38,11/08/2023 16:24,19/08/2023 12:01,23/08/2023 00:10,23-Aug-23,ANANTAPUR,LifeStyle,356,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
4edff448-0726-4e8a-9c58-49701a38d41e,Inbound,Order Related,Customer Requested Modifications,,ec1e1b97-c6bb-44ca-b197-4459ffc6e0db,,23/08/2023 19:07,23/08/2023 19:35,23-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
c874048c-6265-45a0-940f-7f4415cfa5b9,Outcall,Product Queries,Product Specific Information,Shopzilla good working ,a4b74f05-4e77-4325-9bbc-3d8a5c774ced,,23/08/2023 23:05,23/08/2023 23:36,23-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4ac5ed12-69d5-4802-b414-fc4a57a94c02,Inbound,Order Related,Order status enquiry,,d620bc49-00d5-4914-a958-0fbfa5f9dfbd,,23/08/2023 08:41,23/08/2023 08:45,23-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d80c9bf4-3145-4ebf-8e97-b014c3188284,Inbound,Returns,Reverse Pickup Enquiry,,8d0c9841-f057-4a0f-8bda-7f986fd6f033,,22/08/2023 17:17,23/08/2023 07:56,23-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
111e7526-f41e-4df4-bb32-aa41542e7dc3,Outcall,Order Related,Delayed,,cafe6b1c-f197-4b49-9dfd-e6b56953b505,06/08/2023 15:42,23/08/2023 08:30,23/08/2023 08:34,23-Aug-23,BAIHAR,Home,158,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
05949506-21f7-4893-aaff-4df39040fe4b,Email,Order Related,Delayed,,cd390580-3abc-4316-b515-f43e9c5d6d20,,23/08/2023 20:18,23/08/2023 20:29,23-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
90bced23-17c1-4ed5-b84b-381ecf7d0f57,Outcall,Returns,Reverse Pickup Enquiry,,dc846bec-2886-4e23-998b-6ff52d384e4c,,23/08/2023 07:53,23/08/2023 07:56,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
abb3c273-42f1-4ef7-9bc3-d179ab8c144e,Outcall,Order Related,Installation/demo,???,5aeb9905-cb0a-48c6-8b9f-892e6ef11dab,,23/08/2023 11:47,23/08/2023 20:10,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
269270ed-d914-4f03-b8cd-c42392920175,Inbound,Order Related,Order status enquiry,Fu** off,7b842f3c-bbc6-4d3a-a188-ef406bc0d43a,,23/08/2023 19:00,23/08/2023 20:29,23-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b1d33cfe-11d5-4e95-ab97-762f8017ca18,Inbound,Returns,Reverse Pickup Enquiry,,3cae75aa-ee3d-4d83-8db5-fdbd56608511,09/07/2023 18:42,23/08/2023 12:20,23/08/2023 12:20,23-Aug-23,ORAI,LifeStyle,949,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
352d81e2-7b5a-47a4-9eed-9de3545ead57,Email,Returns,Service Centres Related,,2bf4d02f-0573-47d8-9954-a66de94008cd,,23/08/2023 11:19,23/08/2023 11:20,23-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
dfe12282-5251-4e64-999c-6a995b66d2e0,Inbound,Order Related,Installation/demo,,e0064377-37fa-4324-8ed3-69298b133d42,,23/08/2023 19:41,23/08/2023 19:43,23-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,1
7d0cad8e-f657-47c7-bd03-e5ba301fa97a,Email,Returns,Reverse Pickup Enquiry,,003e2c57-1ecc-4a70-b774-f9442bdc61e0,26/09/2022 18:11,23/08/2023 01:03,23/08/2023 06:08,23-Aug-23,MAHRAJGANJ,Home Appliences,6199,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
cdc50e68-a03d-418d-8818-118f09c77ec3,Inbound,Returns,Reverse Pickup Enquiry,Tell delivery boy to talkcustomer with respect area 75 sec ,cf90a4b6-1d20-4704-aba7-aff7efb752d3,,23/08/2023 09:38,23/08/2023 09:42,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
60b50821-b90d-41f8-9555-a62551226946,Inbound,Order Related,Installation/demo,,9830b9be-b0f5-43c9-aed4-70dc7fb5739f,,23/08/2023 10:22,23/08/2023 10:27,23-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
f2194b4f-60c2-4b07-b025-eef5b869e110,Inbound,Order Related,Order status enquiry,,a2bbad08-2990-4361-8068-fe6604812313,,23/08/2023 13:51,23/08/2023 13:52,23-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2be153ff-005c-46b7-b0fa-0c86c0b372b3,Inbound,Returns,Reverse Pickup Enquiry,Happy ,fd380c3d-3bf0-462d-95a2-7a8391a80f27,,23/08/2023 19:50,23/08/2023 19:53,23-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
dd860ed4-2a6d-48f7-b7d4-6843841528c5,Outcall,Cancellation,Not Needed,,e4d8d82a-8bc4-447a-a2b9-df10fbe90605,15/08/2023 09:25,23/08/2023 18:31,23/08/2023 18:35,23-Aug-23,AHMEDABAD,Electronics,387,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2804555f-b7be-4030-88bc-48033427925c,Inbound,Returns,Service Centres Related,,e582af15-8655-4c6a-a22d-989f553c44c1,,23/08/2023 10:30,23/08/2023 11:29,23-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,3
97239244-7496-434d-b8ff-ce9ae12235ee,Inbound,Feedback,UnProfessional Behaviour,,77511505-507d-4227-8e99-c46e13864926,,23/08/2023 12:05,23/08/2023 12:07,23-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
e8824295-ea16-4cd8-8919-8e0cfd098cba,Inbound,Returns,Missing,,177c0815-0067-485d-8f01-d961d806db54,,23/08/2023 14:39,23/08/2023 14:41,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
9b093d22-c07f-4107-9d21-07208be7599d,Email,Returns,Damaged,On a call yesterday you told me to give me 5% compensation but now you are telling me to that there is no such information mentioned in our system this is the fraud ,e6b63941-4141-47b5-882b-74dca84de86b,,23/08/2023 18:40,23/08/2023 18:42,23-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
45a19535-eb57-46c4-9254-1529fe1f7a76,Outcall,Order Related,Invoice request,,47765de4-8e16-49cf-9df5-63be6e712f41,,23/08/2023 09:04,23/08/2023 13:31,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
cbf80a2a-bf4d-463c-89a3-6291fedda8cb,Inbound,Returns,Reverse Pickup Enquiry,,326642ea-0adc-4b3e-a7ce-d364ac92bc27,,23/08/2023 14:10,23/08/2023 14:13,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
b6ba84d9-a778-45b7-ab7b-6476e9f99dad,Inbound,Order Related,Priority delivery,,7f5811d7-0dc7-45e4-b421-a26001bff652,,23/08/2023 08:30,23/08/2023 08:50,23-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c40ba2af-4b8b-4119-811f-118937f4a341,Email,Order Related,Delayed,,3403cff5-1431-48d9-ac9e-12c45f62ac27,,23/08/2023 12:24,23/08/2023 12:33,23-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
38038a9b-d26b-48c6-8c21-caa3fef9f883,Outcall,Returns,Missing,,19720477-0f6a-4d44-b710-c8291e759baa,,23/08/2023 21:35,23/08/2023 21:37,23-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
80a63ede-f8c4-4bf3-8df7-7cafd48d6ba7,Inbound,Product Queries,Product Specific Information,Good experience ?? thank you ??,49e2483a-8b3d-41a5-bb35-881f16fcf2ef,,23/08/2023 23:01,23/08/2023 23:04,23-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
2f1d5567-d841-490d-95db-04e77a5fb160,Inbound,Returns,Fraudulent User,"Product replace kar do,   may happy",a582a2ff-0bec-4fb6-bee5-5bd6c672c947,16/08/2023 16:55,23/08/2023 09:34,23/08/2023 09:39,23-Aug-23,ALIPORE,Books & General merchandise,275,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
9a4a1376-5e28-4f1f-9eaa-f63b15493db8,Inbound,Returns,Reverse Pickup Enquiry,,652946f1-1af0-47ae-a1bf-4d90a461e2a3,,23/08/2023 15:38,23/08/2023 15:40,23-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
5ab892be-92a4-43ca-b0d1-bd55dc704599,Inbound,Cancellation,Not Needed,,f31b860e-5db3-46f2-98a4-d5f2b46444c0,,23/08/2023 17:19,23/08/2023 17:20,23-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
1b28e5cd-44e1-486c-80a1-8e978da49bd9,Inbound,Returns,Reverse Pickup Enquiry,,4da88300-70a0-484f-a323-ffe09f27929c,,23/08/2023 20:08,23/08/2023 20:10,23-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
774873e0-ad98-4259-abf8-cab08455d6e5,Inbound,Returns,Wrong,"Not able to refund, please update policy for return and refund.",030bdc6b-776d-41e5-8049-e03ff147b68f,,23/08/2023 22:05,23/08/2023 22:08,23-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
5006398f-2a25-4876-8e38-1956e3db4b88,Inbound,Feedback,UnProfessional Behaviour,,7c80b583-c163-4cea-8275-58d238765e63,,23/08/2023 22:26,23/08/2023 22:37,23-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
628d9a80-18f4-4f5c-98db-544aa6e517e3,Inbound,Returns,Fraudulent User,,86966e71-fd13-482c-9558-bb57d3610970,19/08/2023 22:27,21/08/2023 13:38,23/08/2023 14:59,23-Aug-23,FARAKKA,Books & General merchandise,216,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
4fbd905c-5f71-49fd-905a-2c44d53e2ea9,Inbound,Cancellation,Not Needed,Good ??,82b5832f-8ba4-417a-b62e-1c495b2071f4,,23/08/2023 09:54,23/08/2023 10:22,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b6cb8aff-ef71-451e-b7bf-bbab37406bfe,Inbound,Returns,Return request,Everything will fine if my delivery was successfully return and my balance amount refunded in my account.,eb049633-0004-44b4-8a3a-8e1d0ce9d2b7,,23/08/2023 13:56,23/08/2023 14:17,23-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
10418c85-dcc0-4151-91dc-31872dbf7d35,Inbound,Returns,Exchange / Replacement,,1e4b011a-6f0d-4214-a9a2-65c3170d531f,,23/08/2023 01:04,23/08/2023 06:30,23-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
8da72b98-cd50-4d7c-9536-e114a03e9f7b,Inbound,Returns,Reverse Pickup Enquiry,,15ffd55a-54fc-4883-8ba8-3438bb839fbb,,23/08/2023 14:03,23/08/2023 14:10,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
7382b66f-fecc-4614-a7e1-13cf351274b5,Inbound,Order Related,Installation/demo,Product leletive,c67cb6d3-6a6b-4679-99e0-de2855e8775c,19/08/2023 14:32,21/08/2023 20:57,23/08/2023 09:30,23-Aug-23,BAHADURGARH,Mobile,11999,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a4b17af9-7d48-4a47-843d-316c10ca9b46,Inbound,Refund Related,Refund Related Issues,Thekes,e2c963bc-74a0-4d9e-965e-32459890a2be,13/08/2023 15:57,23/08/2023 22:31,23/08/2023 22:56,23-Aug-23,GANDHIDHAM,LifeStyle,435,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
0d84ca04-e8d4-4262-944f-2f9a65c9d228,Inbound,Payments related,Online Payment Issues,,dbcfbfb2-6918-4ce0-ba63-92438f6f2e46,,23/08/2023 13:35,23/08/2023 13:43,23-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
4b0f22fe-12dc-4514-bebb-7ef17cab7935,Inbound,Returns,Reverse Pickup Enquiry,Good,e0bad33a-8f19-45d2-9233-a96493673d84,,23/08/2023 00:40,23/08/2023 00:40,23-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
82685cbd-44b2-4d4e-8e2c-1d845d4aebef,Inbound,Payments related,Online Payment Issues,,00e39c69-0ef8-4af1-ae9f-2556c8d3a120,,23/08/2023 08:15,23/08/2023 12:41,23-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
68de2708-98e7-4d9b-b278-f79c647e6f8b,Outcall,Returns,Return request,Thanks a lot for your help.Good conversation ,b5b16445-907b-4830-9115-43b57584560b,,23/08/2023 13:59,23/08/2023 14:02,23-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
0277e4e9-7f3a-4a0c-abde-d6e7672398de,Inbound,Returns,Wrong,,ff20dbb4-ede1-43e3-9795-7693d834c6e2,,23/08/2023 13:43,23/08/2023 14:09,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
8d06ebd2-501c-4de5-ae48-527c8b75c75a,Inbound,Order Related,Installation/demo,,bea7d205-2196-44ad-b7dd-284a86f199af,,23/08/2023 19:49,23/08/2023 19:58,23-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
acb89d87-3e20-4b2a-a2b8-249e16301b93,Inbound,Order Related,Installation/demo,Thanks ,cf2f46bd-9b1b-4d7f-bfbc-42f4eb2ef7ae,,23/08/2023 14:47,23/08/2023 15:37,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,1
3f894187-68b3-4bd0-a852-df89d1344e69,Inbound,Returns,Reverse Pickup Enquiry,,3a59c5e0-b64a-4759-b1fa-f0970082a400,,23/08/2023 20:50,23/08/2023 21:11,23-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
4bc79558-3e4c-4f76-872e-0d8930814d08,Inbound,Order Related,Delayed,,d3688f55-7a81-499f-bbf2-bda0c5d408bf,14/08/2023 11:16,23/08/2023 11:15,23/08/2023 14:28,23-Aug-23,SANAND,Electronics,119,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
92174967-2129-4348-bd70-12fe8c69a7d6,Inbound,Order Related,Order status enquiry,,292ff190-213e-4529-b9bf-6c83b97bf2fc,,23/08/2023 11:41,23/08/2023 11:50,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2c91f28d-f5e5-470f-a6e4-7600db5bfd05,Inbound,Returns,Reverse Pickup Enquiry,,ca2739b7-4dcb-436c-a3a5-4615e1c8ba67,,23/08/2023 08:23,23/08/2023 08:23,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
7aa5aec2-641f-4950-8c17-7f80ab38768d,Inbound,Payments related,Wallet related,Good ,5bf11651-6a39-438d-9805-d45b49d1b59d,,23/08/2023 10:59,23/08/2023 11:01,23-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
ac068e05-6525-423b-ba2b-129131be9df4,Outcall,Product Queries,Product Specific Information,,a66e9831-2254-4343-b003-09b11ad431df,,23/08/2023 18:16,23/08/2023 18:18,23-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
653457e6-ae5e-4e1e-abad-335d6c9ae522,Inbound,Order Related,Delayed,Costumer help support is awesomeHe understand to everything and resolve my problem and also assure me to fast delivery...,6652e8ec-25bd-416b-a7d7-0f0314352fb8,17/08/2023 07:53,23/08/2023 09:14,23/08/2023 09:15,23-Aug-23,KANPUR,Books & General merchandise,139,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
7839da64-038d-40b2-be7d-4187d72f1d15,Outcall,Returns,Reverse Pickup Enquiry,Good customer service ,0646ccdc-6da5-4a83-af8e-7aeec6509031,,23/08/2023 07:37,23/08/2023 07:41,23-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
4b740e7f-7c5c-41da-a2bb-6649d5e13d2a,Outcall,Cancellation,Return cancellation,,7a1dcce6-2eda-4fd6-bacc-18d499fc18ec,,23/08/2023 08:50,23/08/2023 08:54,23-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
10e29818-d52c-4cd3-b9ab-be6de7f82bd9,Inbound,Order Related,Customer Requested Modifications,Bad people not execute the problem,1d1c43fe-045c-48f2-962c-a0ea3a51c698,,23/08/2023 15:30,23/08/2023 17:30,23-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6f7a638c-02bf-4073-a081-2afc760d2c5e,Outcall,Returns,Reverse Pickup Enquiry,Try your best to solve my problems,7e7b5f47-0449-4619-b2bb-0ce4a1e7c205,09/08/2023 21:23,23/08/2023 17:53,23/08/2023 17:58,23-Aug-23,NEW DELHI,Electronics,899,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
76fa9922-69bb-4e0d-947d-2f547db906fe,Inbound,Order Related,Customer Requested Modifications,,91a2ea3e-5a36-4a80-b562-d14a7b950909,15/08/2023 19:13,23/08/2023 17:05,23/08/2023 17:09,23-Aug-23,RAHATA,LifeStyle,219,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
c206e06d-4e24-467d-88f1-cd4bbbb56593,Inbound,Payments related,Payment related Queries,,1783f23c-fdc8-44ce-98b8-bd04c73058c1,,23/08/2023 06:08,23/08/2023 06:10,23-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,4
87a6c4bd-5c49-459f-949c-7b8609c37bee,Inbound,Order Related,Delayed,,344eb4e8-cc0e-492f-aacd-8249c402b316,,23/08/2023 14:28,23/08/2023 22:57,23-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
6f1d09ce-2d16-4ccf-a62f-e8dfe69449bf,Inbound,Returns,Fraudulent User,,7f44b513-d7aa-47e9-b66e-4635db0b8cf8,14/08/2023 11:58,23/08/2023 17:15,23/08/2023 17:20,23-Aug-23,RAJKOT,Books & General merchandise,339,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
a699bf01-640e-4714-9097-675b4a0cc600,Inbound,Order Related,Seller Cancelled Order,Please provide continue options for 1 hour after cancelling a product if it is shipped ,33f5b2b9-0ed8-46c8-9f4b-d425f5d05179,,23/08/2023 09:38,23/08/2023 09:40,23-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
8b1eb320-c12a-4e73-b626-023f2fef7a73,Inbound,Returns,Reverse Pickup Enquiry,,a4e49a30-6d42-438d-8092-ed6f6211a4f3,,23/08/2023 10:43,23/08/2023 10:54,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6263e237-615c-4a5b-b9c6-ecd539162af8,Inbound,Returns,Reverse Pickup Enquiry,,3351a65b-ef2f-45a2-b726-fb6468bc7fc1,,23/08/2023 11:40,23/08/2023 11:40,23-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
81799fe1-0a33-4610-a4e1-284a1aaca0aa,Inbound,Returns,Reverse Pickup Enquiry,,63b87e91-db01-4c97-bcdc-05ab41ac7467,,23/08/2023 16:15,23/08/2023 16:19,23-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9d2b5c5d-513f-4bd3-97a5-6fbb30f48aa7,Outcall,Order Related,Order status enquiry,,a6690c08-29f3-4d8a-aa34-f0b1ce97bf6f,,23/08/2023 18:41,23/08/2023 18:59,23-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
72da4d9c-1ab4-4548-a6de-13b9e3e6c14b,Inbound,Returns,Return request,,05820706-68f7-4fe8-98d9-5dc32f206127,,23/08/2023 19:36,23/08/2023 19:57,23-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
a43a8f2a-1daa-4c8b-8597-b02a44720acb,Outcall,Returns,Reverse Pickup Enquiry,,6ba8590d-e7d8-4ded-8109-3ffcc15fc207,05/08/2023 12:29,23/08/2023 18:12,23/08/2023 18:16,23-Aug-23,BANGALORE,LifeStyle,3599,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
fba5c0ea-d4f2-408d-aeb2-050452fd1968,Inbound,Order Related,Delayed,,3c2e5cc1-7585-4303-bee9-4c4fd73f85a7,,23/08/2023 13:28,23/08/2023 13:28,23-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
980ff4b9-6931-426a-a614-d678945e240b,Inbound,Returns,Fraudulent User,Very good ,d1fe2892-bd90-442c-a2bd-77ca7810b629,,23/08/2023 16:33,23/08/2023 16:34,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
efeafc16-f53e-4abe-8962-58569fc64c89,Inbound,Order Related,Installation/demo,,c0f3a239-be86-4e98-a60a-ecf61d5185b6,,23/08/2023 19:42,23/08/2023 20:13,23-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
b88a0265-bc32-4bc8-9e0c-556361db1b33,Inbound,Order Related,Customer Requested Modifications,Customer care experience is excellent ?? thankyou ??,009524a2-add0-47a8-a743-0faeb75712d9,,23/08/2023 10:35,23/08/2023 10:39,23-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
24897fed-673f-441e-b9fb-14cc70ab73ed,Email,Order Related,Installation/demo,,38076e42-16a0-4dc3-839b-2ae603d52b96,,23/08/2023 10:40,23/08/2023 11:03,23-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
d6d9e438-1b92-4bb6-a2a3-8534f4ddb1d5,Inbound,Returns,Reverse Pickup Enquiry,,fc7e5e1e-5056-4ca7-af03-342de4a11e3c,,23/08/2023 12:25,23/08/2023 12:42,23-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
d58fc72d-c5be-43b8-9197-318d53077dd7,Inbound,Cancellation,Not Needed,,43a431e1-d140-476f-babb-5bacbdbae491,19/08/2023 18:06,23/08/2023 15:09,23/08/2023 15:19,23-Aug-23,SILVASSA,Mobile,14999,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
024b6435-2811-4294-b46f-2c22b159a075,Inbound,Returns,Reverse Pickup Enquiry,Nice .But my problem is not solved,f7093d99-6a83-4aed-82df-f80188b0a609,,23/08/2023 11:58,23/08/2023 12:20,23-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
3c54c22a-f3fd-460c-964e-f3ff60cbb0df,Outcall,Refund Related,Refund Enquiry,,566a5c97-634a-48ae-8cd7-aeaae97d8ae2,,23/08/2023 20:07,23/08/2023 20:10,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0f8c259b-ba98-444c-b9d2-8fd759e577eb,Inbound,Returns,Return request,,332a83de-195b-4d19-aafd-451fcffcaab5,,23/08/2023 22:02,23/08/2023 22:21,23-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
14e2f546-ee00-4e7b-86fc-15a7c589707e,Inbound,Returns,Missing,,875075ca-66aa-4d72-a2fe-ab9c64d3115f,,23/08/2023 17:27,23/08/2023 17:29,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
181bb5c0-a3c3-4993-adf6-50d1e6a58db3,Email,Order Related,Delayed,Nice ,d16438df-3985-4c88-a192-ffc1cb68762b,05/08/2023 22:32,21/08/2023 22:25,23/08/2023 13:57,23-Aug-23,PURI,Home,460,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
db0ee115-3666-43b9-8218-719cf30ac1d9,Inbound,Shopzilla Related,Account updation,,1f6569c8-3648-484a-80c1-b2de674da159,,23/08/2023 15:15,23/08/2023 15:17,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
d726c4a9-8d10-45ea-a485-8d9ae5d8ff7f,Inbound,Returns,Reverse Pickup Enquiry,,fac616da-76ae-4b79-acda-ecea6302cdd7,,23/08/2023 20:51,23/08/2023 20:54,23-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
f9f6a8b1-1749-440b-aa3d-7a0f88ac78cb,Outcall,Returns,Reverse Pickup Enquiry,,c5b11851-8af9-42a0-805c-8eb73ca8c0ae,,23/08/2023 12:10,23/08/2023 13:43,23-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
72b787a8-aecc-40dc-8a4d-7a48160c1a6e,Inbound,Returns,Reverse Pickup Enquiry,,c4f53c18-2771-49f1-b077-c64521d0da68,,23/08/2023 16:06,23/08/2023 16:09,23-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
1091d5f6-34c5-4f01-9f5e-80cc97f1e979,Email,Returns,Fraudulent User,,3e38612a-aa8f-47ae-8d29-2dce48db1357,18/08/2023 22:10,23/08/2023 09:56,23/08/2023 10:05,23-Aug-23,SASARAM,Books & General merchandise,493,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
fe428ed3-9d84-4192-afc0-0efea05b8c76,Inbound,Returns,Reverse Pickup Enquiry,,1d2b2a8c-d53f-4eaf-8d51-23064ead01d4,,22/08/2023 21:32,23/08/2023 09:29,23-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
444039bb-66bd-40d6-a334-e2551efb9bbc,Outcall,Returns,Reverse Pickup Enquiry,,853cc52a-17e3-493b-9d1f-e543aa4466ee,,23/08/2023 08:08,23/08/2023 08:10,23-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
454bc597-8529-43b0-b67a-9ae97ccf6b49,Inbound,Refund Related,Refund Enquiry,,a0de0cf0-01ea-4d7a-aec7-3db7a39ba49a,13/08/2023 07:17,23/08/2023 08:05,23/08/2023 08:15,23-Aug-23,SADULPUR,Electronics,499,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
c1ef4b24-a25d-4499-95f9-05848679367b,Inbound,Returns,Reverse Pickup Enquiry,,826fbcd1-680d-453f-814d-382c601c033f,,23/08/2023 20:23,23/08/2023 21:43,23-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
8aeafe0a-8695-44f8-94dc-9b231f8ebcc8,Inbound,Returns,Reverse Pickup Enquiry,,bbdd75e6-ba7d-4f7a-a2d1-ec04678ed7ec,,23/08/2023 13:43,23/08/2023 14:19,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
77da6222-061c-4302-9da0-ab7003ae8315,Inbound,Returns,Missing,,110fbe19-d91c-4d14-9944-aa41ffdb08e2,,23/08/2023 14:55,23/08/2023 14:56,23-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
24b989ec-5f70-47c5-8d30-2cec87571707,Inbound,Returns,Reverse Pickup Enquiry,,ab1fcdf8-2449-4e88-bc1c-4952e15ab234,,23/08/2023 09:35,23/08/2023 09:37,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
97b4b652-aaf4-440f-bc61-d3f21ba19de6,Inbound,Order Related,Order status enquiry,,917b4da7-6153-4ed6-bbfa-fe59b23cb19b,,23/08/2023 17:10,23/08/2023 17:11,23-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
583785eb-b5c3-4f0f-9765-0126d409c7d1,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,51606922-b106-4394-84fc-31a62a04b938,,23/08/2023 12:45,23/08/2023 12:50,23-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
fce1ee22-89cc-4363-aa85-eed38f925eb9,Inbound,Refund Related,Refund Enquiry,All good ,ccbfc5f0-80cf-4f7b-8093-3cd39b5b7cd8,,23/08/2023 19:27,23/08/2023 19:27,23-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
aac9e191-e10b-4aed-8634-c58af39ccbf3,Email,Returns,Reverse Pickup Enquiry,,ffc2b985-4b2f-4b6e-a724-61ef6690ba6a,13/07/2023 02:40,22/08/2023 17:14,23/08/2023 09:53,23-Aug-23,GREATER NOIDA,Furniture,24929,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
796c3568-a2f8-4369-bec8-a15067adafdf,Inbound,Returns,Wrong,No,aab43088-5b71-4bbe-a15a-575a554e2906,,22/08/2023 22:01,23/08/2023 10:54,23-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
cec4fa43-0ee4-4bac-a1ab-bb9eefcab3f0,Inbound,Returns,Reverse Pickup Enquiry,Good ,96c79cf8-c0a9-433b-a4c8-cc0c0f7f09f0,,23/08/2023 08:01,23/08/2023 08:05,23-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
36fe84a1-147c-497a-9162-28f625a4b7dc,Inbound,Returns,Reverse Pickup Enquiry,Too much your serviceVery very wrong information by your staff ,82ae7026-d189-44a2-ba83-f7e1fabd9790,,23/08/2023 13:54,23/08/2023 13:56,23-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
6edfc060-bf8c-416d-b1e0-ff0c97b04f43,Outcall,Returns,Wrong,,34bc0a9d-cec7-497e-830d-3f6be2f5ccc7,,23/08/2023 18:24,23/08/2023 18:40,23-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
9b53e73a-e932-46fd-ba1f-79316d687f70,Inbound,Product Queries,Product Specific Information,,fbf3d26d-7a32-4e8e-ba20-9d23a7e66b31,,23/08/2023 19:44,23/08/2023 19:46,23-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a9c6de41-ef34-4de5-aade-c506c4505c1e,Inbound,Returns,Return request,,3eff976c-04b1-47a0-800f-df0ea1f041e9,,23/08/2023 20:25,23/08/2023 20:28,23-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7d127d19-c9f7-40d2-a915-853375529501,Inbound,Order Related,Delayed,,685640dc-05fd-45f5-b68a-9061177d6cd3,,23/08/2023 15:16,23/08/2023 15:23,23-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,3
73d101d0-4772-4e4d-8976-2768167def85,Inbound,Order Related,Delayed,Not clear in voice ,1be0892c-0572-4edd-9087-ea95f2701ecf,,23/08/2023 10:02,23/08/2023 10:03,23-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f5a03787-5528-4bec-9fe1-9ed44bfcc2ec,Inbound,Feedback,UnProfessional Behaviour,  from Shopzilla is amazing . THANKS A TON TO HIM FOR HELPING ME A PERSON WITH POLITE NATURE & BETTER ETIQUETTES LOTS OF HUGS & APPRECIATION TO HIM ,9c8aa1c3-eb4d-4c65-8434-0af9fa8c75ff,,23/08/2023 17:52,23/08/2023 18:16,23-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
e3f559c0-1cf2-4d24-8d2b-a5dddcc1c9cd,Outcall,Refund Related,Refund Related Issues,,6f8615c1-5a36-46cb-953d-65d94fe70fc5,,23/08/2023 23:04,23/08/2023 23:05,23-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
8a6510e5-35f8-4759-8bf0-3de879a0e58d,Inbound,Refund Related,Refund Enquiry,,57bfd6fa-1446-4476-9d0c-b56ef4524998,13/08/2023 23:15,23/08/2023 11:00,23/08/2023 11:02,23-Aug-23,KOLKATA,LifeStyle,1599,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
a235d3e8-58f1-4ac3-841e-29921fd1e627,Inbound,Product Queries,Warranty related,,48ef76a3-3a01-4146-94cd-16f836dbd15b,,23/08/2023 21:43,23/08/2023 21:44,23-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
b9084703-ce20-4304-afab-819e13a055e4,Inbound,Payments related,Online Payment Issues,,9bd89299-d6c3-4cc2-ba92-8bf0027cc337,,22/08/2023 21:30,23/08/2023 09:15,23-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b56189ce-c9e3-47e2-8c6d-9499c0340f32,Outcall,Returns,Missing,,e005b641-2039-4b84-86ba-dc9e854b0730,,23/08/2023 18:28,23/08/2023 19:00,23-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,5
8ad7475c-91c6-43f4-8c66-de35f478d8ef,Inbound,Order Related,General Enquiry,,bc9383d1-4e5a-4334-8e69-ed3b82bfbe98,,23/08/2023 23:32,23/08/2023 23:36,23-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
74b5053e-f656-4202-9b28-2586de7ef1f2,Email,Returns,Reverse Pickup Enquiry,Thank you so much for ca,d942d291-16b3-4025-a972-1e28848d34c3,06/08/2023 16:38,23/08/2023 18:25,23/08/2023 18:28,23-Aug-23,FATEHPUR,LifeStyle,406,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
4b12fd01-eaef-4de2-876e-8a5ef0014b33,Inbound,Cancellation,Not Needed,,8170ea4d-8bb6-4463-a9e8-a0d75c88fabe,21/08/2023 08:38,23/08/2023 12:05,23/08/2023 19:37,23-Aug-23,NEW DELHI,Home Appliences,39990,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
fbbc9050-08e4-4f5b-af3c-42555a55cfaa,Inbound,Returns,Reverse Pickup Enquiry,,723a7fb9-8615-4b64-a96c-7b69ff25f1b0,29/07/2023 19:14,23/08/2023 15:47,23/08/2023 15:47,23-Aug-23,JODHPUR,Home,269,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
8986dcdb-9311-4f62-8db6-bd91dffaaee6,Inbound,Offers & Cashback,Other Cashback,Bad behaviour ,0cf9ce89-8a15-4775-b150-bc07945cba1e,20/07/2023 11:36,19/08/2023 11:05,23/08/2023 09:43,23-Aug-23,UNNAO,Electronics,2999,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
00e6efe5-4c21-4a21-bef4-99038649a405,Inbound,Returns,Reverse Pickup Enquiry,,df2bca08-a76f-459d-9372-3dcd849b57c4,04/08/2023 06:53,23/08/2023 22:58,23/08/2023 23:18,23-Aug-23,IDAR,LifeStyle,429,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
73923cdf-fb7a-4741-825d-e33db18bee2d,Outcall,Order Related,Delayed,,4e2bfd38-1390-4168-b584-f194badc0029,,22/08/2023 23:53,23/08/2023 00:05,23-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7c2416af-f32b-40d4-9575-dd2cd1629fa8,Inbound,Returns,Reverse Pickup Enquiry,,a814f28f-fc71-4d36-bb69-0fd77bc99e5d,,23/08/2023 12:54,23/08/2023 13:00,23-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
b08c4a88-0039-4179-8318-5118bbeb3611,Inbound,Returns,Reverse Pickup Enquiry,,9a4941d5-4463-4c6c-a80d-5c6189006266,,23/08/2023 13:48,23/08/2023 13:50,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,3
65fd71ba-93a0-4a2c-9756-58e099fc330a,Inbound,Returns,Fraudulent User,Na,bb078419-520b-4622-845e-f84f06bf798c,,23/08/2023 19:22,23/08/2023 19:42,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
0366d89c-b69f-4dff-8b83-f5c2933fa194,Inbound,Returns,Reverse Pickup Enquiry,,588c3b3e-3400-442b-b094-b0a32923732b,,22/08/2023 14:28,23/08/2023 09:14,23-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
3aed4a21-e669-4a52-a849-82eb1b570956,Outcall,Order Related,Customer Requested Modifications,,87a23ce2-db66-4f83-979b-dc112f604714,,23/08/2023 11:06,23/08/2023 11:08,23-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
f2235f50-69cb-402b-96bf-694e5bfe4658,Inbound,Payments related,Online Payment Issues,Costumer executive k pass koi information hoti nhi h   hold p rakhte h meri problem solv nhi hui h abhi tk pucho kuch or batate kuch h ,5f803548-400f-47db-a58d-7bc705ee01e5,,23/08/2023 16:50,23/08/2023 16:55,23-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
917d1a15-dcd2-4fd6-a58d-ae3392448a42,Inbound,Feedback,UnProfessional Behaviour,Good ,006d1985-7ae3-4fc0-8885-89f22643d76e,,23/08/2023 21:19,23/08/2023 21:30,23-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
de128b4f-2723-4ba6-9aa3-3eb133c43365,Inbound,Product Queries,Product Specific Information,Thank you ,1036d9f7-288d-4cfb-90cf-32324c7d84ae,,23/08/2023 10:51,23/08/2023 10:53,23-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8d0476f2-a1e7-4706-a2fb-0657c9555ab3,Inbound,Returns,Return request,,b16fbe0e-6c09-463f-a98b-33d7a4276c18,,23/08/2023 11:09,23/08/2023 11:15,23-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5f1f6e20-4891-4fe7-86c7-dc520efab003,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is fraud ,e4afcee2-6c6c-4592-b2ea-ffdfc9fd90d1,,23/08/2023 20:00,23/08/2023 20:17,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
938e28de-a84c-44b6-a209-8669f52b164f,Outcall,Returns,Reverse Pickup Enquiry,,b96d4445-ca62-4515-80d7-310dc5bef67e,,23/08/2023 09:45,23/08/2023 09:47,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
f5361f14-25a6-4015-868c-31b886dd7c70,Inbound,Returns,Reverse Pickup Enquiry,,5e0c35f4-98f4-4dc2-91ad-9f886607b715,,23/08/2023 19:41,23/08/2023 20:03,23-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a5c9f052-5459-4370-9f82-90e65f8c9966,Inbound,Returns,Reverse Pickup Enquiry,"The customer call service was great, he was polite and was able to understand my query,i hope you enhance your problems solving and addressing time also ",df5a4411-bce9-4ed2-994d-f35239d63bf5,,23/08/2023 11:22,23/08/2023 11:24,23-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
b5fe4d02-705a-4138-879d-28de7b066b15,Inbound,Returns,Fraudulent User,,545197f9-7838-4261-a6b3-4dddc933e65f,,23/08/2023 16:26,23/08/2023 16:29,23-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
a79056a8-076b-4f00-ac7b-27150d2c592a,Inbound,Returns,Reverse Pickup Enquiry,,9dfa98e6-5944-4006-adf8-86f236149ade,,23/08/2023 18:55,23/08/2023 19:09,23-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
f5410002-0aaf-4085-8899-e74c082881d8,Inbound,Refund Related,Refund Related Issues,,e6f65022-3272-4b1b-aee2-e5ee79429fce,,23/08/2023 13:53,23/08/2023 14:01,23-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
2d254e10-6b96-44d0-b7a4-aa9d45722f0f,Inbound,Returns,Reverse Pickup Enquiry,This product is not good so I want to return this product ,616d4c4f-a538-4738-83d9-c5763fc788b3,,23/08/2023 05:54,23/08/2023 05:58,23-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,1
15cff2b2-1e58-4d62-8223-6660a03a3973,Inbound,Returns,Reverse Pickup Enquiry,... ,6dd1bd63-7f8e-4e21-abb5-3d30d8b68a3b,,23/08/2023 20:10,23/08/2023 20:11,23-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
c7171649-6024-4723-99f0-dcb14d039a6c,Inbound,Returns,Return request,,ff220b2d-e5bc-4ea0-acea-caaa5c9d438a,13/08/2023 02:42,23/08/2023 10:41,23/08/2023 10:52,23-Aug-23,MAINPURI,Electronics,765,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2a5714ec-c3d5-434f-9d17-882a8d914f5b,Inbound,Order Related,Delayed,Not delivering the product in time,862dd1ad-92f0-40f8-95f2-9eaa04e8e1da,,23/08/2023 12:34,23/08/2023 12:36,23-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
e61306b3-73f7-4446-8e21-fdb0868662f4,Inbound,Product Queries,Product Specific Information,,7aa20ced-21a9-4693-a0a2-7b33e4e5e90b,,23/08/2023 01:05,23/08/2023 01:07,23-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
12884bb4-8f97-4ec1-af75-3db951cb004f,Inbound,Order Related,Invoice request,,bd858fb6-9b23-4ed7-af2c-bc85bec9891f,,23/08/2023 08:10,23/08/2023 08:19,23-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,1
8d106b57-a3b2-49bd-b18c-0ea13d96d3fa,Outcall,Shopzilla Related,Signup Issues,,2a3a1f74-cf4b-4f7f-bc7b-a836b8bdc5e5,,23/08/2023 18:23,23/08/2023 18:27,23-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
6495f812-208a-4e55-bd61-74238a9f67c4,Inbound,Returns,Return request,,5b485cf3-64c7-457e-bf51-10c6c1a14192,,23/08/2023 19:34,23/08/2023 19:47,23-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
68d83d1a-39f3-4b12-b44f-5d216b1f733f,Outcall,Shopzilla Related,Shopzila Premium Related,,635c1a29-c6da-4fb2-b5eb-d29753c87318,,22/08/2023 13:36,23/08/2023 08:07,23-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
13a8eb7d-6e4c-4402-9e1d-a2c83215ce75,Email,Order Related,Delayed,Thanks for talking ,2c48b4dd-5f7e-4b47-a162-7d676d15b700,,23/08/2023 18:33,23/08/2023 18:34,23-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,4
b2186670-6a95-4797-8998-ae57852fb5d0,Inbound,Order Related,Installation/demo,Exllent ,77630921-507c-4b22-8e1a-c75c9adedce0,,23/08/2023 00:13,23/08/2023 00:18,23-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
9d737734-de58-4455-9325-79a94165922f,Inbound,Order Related,Order status enquiry,Thank you,9cb1d286-3e8d-415c-8f00-22c058e32cf9,,23/08/2023 09:12,23/08/2023 09:15,23-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2ec9928d-ff4f-43d9-a478-5bc54328da03,Inbound,Product Queries,Product Specific Information,,998fddbe-5ad2-4c05-b504-bca3de296d61,,23/08/2023 23:49,23/08/2023 23:51,23-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
334669c5-8c36-451c-8e34-da18c2aee321,Inbound,Returns,Fraudulent User,,a419c571-763b-4563-8b84-6d8025b08853,,23/08/2023 14:08,23/08/2023 16:04,23-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e2e3cbff-a5a3-4373-9a2d-7c24bb4d408d,Inbound,Onboarding related,Seller onboarding,NO,dc58979e-e192-460d-bc20-5b26e3b726d1,,23/08/2023 16:12,23/08/2023 16:40,23-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
1788deaf-d5ed-48f1-a1e4-0fad8dd287dd,Outcall,Returns,Fraudulent User,Hame baat karke khushi hua jis     bahut bahut dhanyavad ,673a070e-e787-49de-a4a5-90d210e684f7,,23/08/2023 20:55,23/08/2023 20:56,23-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
29239364-4b5d-4dc2-90bc-64b314bd2f27,Inbound,Order Related,Delayed,,632b220c-438f-4aa2-bf97-d13a95090d50,11/08/2023 19:09,23/08/2023 21:24,23/08/2023 21:37,23-Aug-23,VAPI,LifeStyle,749,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
aeeba7e4-9cd3-40a1-a02a-6a87a8ac5816,Inbound,Refund Related,Refund Related Issues,,ffbf9a6f-a3dd-4979-8088-1fae5a8c0551,,23/08/2023 09:44,23/08/2023 09:47,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
909f579f-5380-45b0-a3c9-984bd0b44b39,Inbound,Returns,Reverse Pickup Enquiry,,fd6c7b32-5c64-4f72-9ca3-b99c56432d42,17/08/2023 03:32,22/08/2023 11:54,23/08/2023 20:48,23-Aug-23,KOLKATTA,Home Appliences,11999,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
02cd99d2-2e7a-48c9-a31a-819b87186bf3,Outcall,Returns,Return request,,0c2b3ccd-0d8c-4173-8c90-d8351cf48ef9,,23/08/2023 14:26,23/08/2023 14:31,23-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
de452792-5877-419f-b54d-6ec2ed28749c,Inbound,Returns,Return request,,956e0861-0a8b-49ac-aba5-1b865704b607,,23/08/2023 16:44,23/08/2023 16:49,23-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e9936434-25e9-4bfe-a18d-e71784dc9470,Outcall,Product Queries,Life Insurance,Good ,d0bf99a1-c7e3-49b0-875d-697435039c29,,23/08/2023 14:58,23/08/2023 15:02,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
5246aaca-2177-4b02-acef-f0cbc3a6b0a4,Inbound,Returns,Reverse Pickup Enquiry,,dec6fd23-ce6d-4802-aa3e-5613bf469a62,,23/08/2023 17:31,23/08/2023 20:24,23-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,4
c8841faa-37e7-413f-8a03-50f5811c371d,Inbound,Order Related,Delayed,,9a59b574-1839-4055-9e10-c4d2e21ea0d2,,23/08/2023 20:54,23/08/2023 21:02,23-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
69e57317-7f8d-407f-bbe9-9abc02d8e298,Inbound,Returns,Reverse Pickup Enquiry,,5c78082a-2f80-4f39-b25a-0e50ff1ef35b,11/08/2023 16:37,23/08/2023 11:12,23/08/2023 11:13,23-Aug-23,THANE,LifeStyle,39995,,Timothy Grant,William Park,John Smith,31-60,Morning,5
8b832611-e856-4b9c-84ff-e3aeccce8784,Inbound,Returns,Fraudulent User,Good talking. ,21833cfe-2d72-479e-86cb-eda870b95346,,23/08/2023 14:29,23/08/2023 14:31,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
c66eb08c-0837-47e8-89cd-312bc66c9102,Outcall,Shopzilla Related,General Enquiry,"I ,m happy ",16bc45fd-e52c-4c2c-8b0a-f19d1b6e0b65,,23/08/2023 09:12,23/08/2023 09:14,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
3f861cad-362b-4061-9d0e-7149764577eb,Inbound,Product Queries,Product Specific Information,Love you ????,1ba9eb7d-840e-44b8-92d1-81b4e122eabe,,23/08/2023 10:32,23/08/2023 10:35,23-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
232cb09e-d039-4a27-8285-ecab9f07e020,Inbound,Order Related,Order status enquiry,,9cd2b9a4-9330-4832-abc4-4d0c2ee668a0,,23/08/2023 10:39,23/08/2023 12:48,23-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
6204332a-8236-4d54-a084-3a53d17b53c1,Inbound,Returns,Return request,,a2f5c17c-6269-4b14-99aa-2240798175e7,,23/08/2023 17:18,23/08/2023 17:34,23-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a15c85a4-1574-4fe4-8197-527b91d18585,Inbound,Order Related,Delayed,Most Disgusting Service Provided by Shopzilla ever ,75c108da-3fc5-44ad-b149-7f33f1d05d31,,23/08/2023 23:27,23/08/2023 23:54,23-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
bab731fd-9336-44f5-8ea2-976e5846c7a8,Inbound,Order Related,Order status enquiry,S,740630ea-7fcc-47cb-a211-5d00bed4a52b,18/08/2023 19:43,23/08/2023 12:44,23/08/2023 12:47,23-Aug-23,JAMKHED,LifeStyle,299,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8011658c-1323-4efd-88b9-fe93ca0a9b09,Inbound,Order Related,Delayed,,4275b3fd-279b-48fb-b357-030389441f0b,16/08/2023 14:29,23/08/2023 18:58,23/08/2023 18:59,23-Aug-23,MUMBAI,Home,254,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
10e2a659-1fe6-4b49-b43e-893cfc2a6975,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved ,f62c8fea-1b0b-4fe7-891d-87ec7b8b5897,,23/08/2023 00:54,23/08/2023 02:05,23-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,1
f2a3508b-afb4-4181-a1ba-a3aa574a997a,Inbound,Returns,Service Centres Related,,55967f75-b737-4e11-93f3-7d78355f74f9,,23/08/2023 23:56,23/08/2023 23:59,23-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
0a4fd2a5-86ee-40ae-a709-180138394db3,Inbound,Returns,Missing,,ec03be0c-620c-4f1b-8651-f3ae4f8d8f2a,,23/08/2023 12:00,23/08/2023 12:05,23-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
79f963ce-5326-40a8-aa73-919e8be6984b,Inbound,Returns,Reverse Pickup Enquiry,,55eabfe5-1a6b-4291-a855-f159c3e3d06b,,23/08/2023 00:24,23/08/2023 00:26,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
e1ca558a-3398-4a53-9dea-9148f0f559fb,Inbound,Order Related,Order status enquiry,,a9cf34c5-d66d-469c-88f3-a8f51fd8fcb8,,23/08/2023 10:48,23/08/2023 10:49,23-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
74ed2246-2375-42b4-bca9-e9f3e731d86b,Inbound,Feedback,UnProfessional Behaviour,Ok,f0f3d6d0-2d37-463d-a110-0b783fd6ecb0,,23/08/2023 17:04,23/08/2023 17:17,23-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
36e9a0a6-d324-4473-80be-ff60912e7baa,Inbound,Order Related,Delayed,,257b85aa-ddc8-4983-9512-923d4141e44b,,23/08/2023 14:42,23/08/2023 22:21,23-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
646dc25e-fd0d-40f7-be04-0463532cf33a,Inbound,Order Related,Order status enquiry,,e16dbb1e-bea5-4133-810d-679a4157820d,,23/08/2023 20:55,23/08/2023 20:56,23-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1e8bfbfb-bd45-42a4-b202-63b9870cd25e,Inbound,Returns,Return request,Very good ??,6d857332-364f-4635-b4f1-6a34656c200f,,23/08/2023 11:53,23/08/2023 12:50,23-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
4d4ff89e-0632-42d7-b42d-55b96c88cac8,Email,Order Related,Delayed,,4a3530c9-cd3c-4837-ac4d-099c366a185a,,23/08/2023 10:14,23/08/2023 10:16,23-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
eaebfc16-f687-4743-9212-2d41d6493579,Inbound,Product Queries,Product Specific Information,"Worst experience of making purchase from Shopzilla, I had a bought a Hisense Tv during it's launch offer of 5 years and now Shopzilla is denying about it and even you guys have not provided any proof for additional warranty, very disappointed, and this is my last purchase you guys made me to chase to claim warranty and now my tv is not working struggling to get the warranty offered by Shopzilla ",e705beaa-a7a5-4c24-a255-3ad94b4b9462,,23/08/2023 20:56,23/08/2023 21:25,23-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
757840bd-df3a-43a8-8072-7d734ee668a7,Inbound,Refund Related,Refund Enquiry,Good communication by customer ,098d4db8-33ee-4f56-8e5c-be385bacfae6,,23/08/2023 11:41,23/08/2023 23:50,23-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
738ce353-8247-4d70-8168-20afb1c9d696,Inbound,Payments related,Online Payment Issues,Want clear view on the refund process... Not able to track down where it is lost.,8c902385-1183-4b63-a0b7-82347f3e84c5,,23/08/2023 11:35,23/08/2023 11:37,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
0e152388-a3af-4ba5-a9d2-f510365e7558,Inbound,Returns,Return request,,0199e80a-0914-4cd7-91b7-3d5677bfee33,,23/08/2023 17:47,23/08/2023 17:48,23-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
59a1a7be-deb8-4f69-b978-d5925d50f158,Inbound,Order Related,Order status enquiry,,daa85bfa-9f0c-4788-891e-4cb99e1c9fe2,,23/08/2023 23:50,23/08/2023 23:50,23-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
92b5c670-fa39-45b7-a609-398df0210231,Inbound,Returns,Missing,,d3c8194e-bb1d-4e9c-9363-d33506963d04,,23/08/2023 10:56,23/08/2023 12:55,23-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f8bbfc2f-d8a0-44cb-9b7f-c6273e2d00a3,Inbound,Returns,Return request,,ef9b3055-6bf6-4dee-a27b-df0c54b8876c,,23/08/2023 22:08,23/08/2023 22:14,23-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
ffbdf9a1-3483-4735-920d-35030506e82a,Inbound,Returns,Reverse Pickup Enquiry,,acb28c91-c8d2-43a9-bfd7-b83c08c82e68,,23/08/2023 17:27,23/08/2023 17:30,23-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
9e110a1b-bef6-4588-aec9-532fec592d0d,Outcall,Order Related,Order status enquiry,,b6bef998-d472-4266-b5c9-3af9a4d11521,,23/08/2023 18:44,23/08/2023 18:46,23-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,3
eaaa33d7-3854-4946-a0c1-d0e6680405cc,Inbound,Order Related,Delayed,,f03d2c29-37b8-4f2c-9c62-325df98c0614,19/08/2023 18:32,23/08/2023 20:57,23/08/2023 20:58,23-Aug-23,CHENNAI,Books & General merchandise,1595,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
51a150ca-d53b-47f7-b8d2-d10d19901d8c,Email,Returns,Reverse Pickup Enquiry,Thank you ,61422cb5-a6da-492c-8e08-41f5d4401947,,23/08/2023 17:52,23/08/2023 18:52,23-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
4b18c30a-600e-4f39-bf25-e658d2bf24fa,Outcall,Order Related,Delayed,,cd098784-8fc4-49c4-bbd0-ad0b305d28c8,,22/08/2023 18:44,23/08/2023 15:10,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
184cf1b2-ad31-4898-97a4-128a9b1c6bbb,Outcall,Returns,Return request,Nice work ,edc7c471-f01e-4175-846d-3cf804f126b9,,23/08/2023 12:22,23/08/2023 12:24,23-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6f1cca4a-65db-493d-9e82-a797337ad11d,Inbound,Returns,Reverse Pickup Enquiry,,723de702-a063-458f-9efc-ad3172926fda,,23/08/2023 13:47,23/08/2023 13:48,23-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
a03196dc-41f1-47c3-a3e3-846503d275a2,Outcall,Returns,Return request,Tq for help with me,e782ced1-04b9-4fc3-b817-0f690f9d49a7,,23/08/2023 09:45,23/08/2023 10:00,23-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
f8b1b1ba-dee8-4171-ae08-4a0685f9396e,Email,Returns,Reverse Pickup Enquiry,Ok,9a3f0b06-e144-4d02-9ac0-73100501b4c1,,23/08/2023 14:16,23/08/2023 15:39,23-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,4
ce31ea42-a7fd-4302-9aa6-ce97115065bc,Inbound,Returns,Reverse Pickup Enquiry,,58da1b0c-f674-482a-9842-e74845d50a45,,23/08/2023 20:03,23/08/2023 21:59,23-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
374c5c3c-75ca-42c5-92d8-c21fc527d3b4,Email,Order Related,Delayed,Please deliver your products on intime,c56e52ed-e5ad-4ea2-ae0f-4176f234f773,14/08/2023 18:38,23/08/2023 10:51,23/08/2023 12:55,23-Aug-23,GUDIVADA,Books & General merchandise,61,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
0f51a6c4-1c7e-4482-a55e-062639f0a5fc,Email,Order Related,Delayed,,dcd15217-6f9d-45a5-bb13-90af62793cec,14/08/2023 17:36,23/08/2023 09:05,23/08/2023 09:09,23-Aug-23,MADHEPURA,Electronics,199,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
2499963f-aa69-487e-810d-71c5eef888de,Inbound,Order Related,Installation/demo,My problem not resolved but they mark resolved ????,b206ebec-504f-456d-9559-12d3d0d351d7,,22/08/2023 13:55,23/08/2023 11:03,23-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
3cad3956-9a9d-4ea3-a713-6dcd45831384,Inbound,Returns,Wrong,,6ff233c5-9947-4668-9eda-751107f02820,,23/08/2023 10:32,23/08/2023 10:32,23-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c6854613-5075-47b0-b186-19ee512c79f7,Inbound,Returns,Fraudulent User,Good ,a8cfe5a5-b810-4b04-bb6f-22bacc27426a,,23/08/2023 10:56,23/08/2023 10:58,23-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
e3617f23-1fff-46c5-bbdd-7b81a6095cb1,Outcall,Payments related,Payment related Queries,,815eeda5-0b8e-4cc9-9c2c-1e9888dadf6a,,23/08/2023 18:13,23/08/2023 18:27,23-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
c353c205-adb1-4e88-9dbe-efd64944ed16,Inbound,Returns,Reverse Pickup Enquiry,,fa47e946-c6e5-4148-b7d8-b1e31df58679,17/08/2023 12:03,23/08/2023 13:21,23/08/2023 13:22,23-Aug-23,NEW DELHI,Affiliates,161,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
8e228b31-ccd2-4c02-a4f1-607fb440091f,Inbound,Returns,Fraudulent User,  understand my concern of receiving defective product and delivery person issues that he has not given open box delivery neither he available for it he just drop the parcel at reception move away....I checked and immediately raised issues for replacement but other CSE were not ready to listen and understand my problem. Rupali put her best efforts to understand the problem and provide solution.,51d73146-05bb-4241-8f1d-229ea346cedc,,23/08/2023 13:20,23/08/2023 14:43,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
093e29dd-1427-4675-a98f-b63811e08e49,Outcall,Cancellation,Not Needed,,90c024cb-8efb-412f-b711-afee0b9079a9,,23/08/2023 18:10,23/08/2023 21:32,23-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a9f61163-a806-4d4c-803c-d4b27353a4c8,Inbound,Order Related,Installation/demo,,9ebf1fbc-abd4-4913-833d-5fdb116bdb8c,,23/08/2023 19:00,23/08/2023 19:56,23-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,3
f260a1a0-4aba-4967-b49e-f74d3dfe1502,Inbound,Order Related,Order status enquiry,,565f1833-e1ee-480b-8ea9-88517b47a057,,23/08/2023 19:09,23/08/2023 19:23,23-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
99a933ea-4d02-4e76-a4c2-13635370dd6b,Inbound,Product Queries,Product Specific Information,Very good ,b037c889-918e-488f-a951-66473cc92e23,,23/08/2023 09:52,23/08/2023 09:55,23-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5c6b23f3-d34d-4e43-a148-15634da86722,Inbound,Order Related,Installation/demo,,e87e4cf0-5d71-44ca-b220-5c7174502e91,,23/08/2023 20:35,23/08/2023 21:21,23-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
46bf6f9f-6e9e-4737-8818-a5b1489310f3,Outcall,Returns,Return request,,dd39b2c0-b765-4b40-93c9-62f2afe92888,,22/08/2023 18:28,23/08/2023 01:39,23-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c1d5e42a-5141-4b8c-a280-1b45ffe9f7ba,Inbound,Order Related,Delayed,Provide delivery on time Not delay delivery,7ae96b3b-c250-4541-ba07-0a2dc625c89d,,23/08/2023 21:13,23/08/2023 22:28,23-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
7978f584-dbe0-4f9c-86a8-0f37e86063fa,Inbound,Order Related,Seller Cancelled Order,Good ,ab4a6fcd-576e-4047-b02e-9c2b82bd00e0,,23/08/2023 09:59,23/08/2023 10:03,23-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dc9ee858-e7a9-4a3e-842f-a37d353a371f,Inbound,Order Related,Order status enquiry,Please quick delivered my order ??,d59c8d28-d83c-4b67-a789-e6ce3b41414e,,23/08/2023 15:58,23/08/2023 16:02,23-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
e579acca-0512-42df-a552-58f0b9742e36,Inbound,Order Related,Invoice request,Customer care lady was so nice ....but Shopzilla delivery is getting vey bad each day....i didn't got the product and Shopzilla site saying product delivered....that's very bad from such a big company...you people don't know to whom my product delivered??,68186e69-cddf-4a74-bbf9-9a89ed9a18fa,,23/08/2023 21:29,23/08/2023 21:31,23-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
ce857e42-f048-4452-b441-c7580b36e133,Inbound,Order Related,Order status enquiry,,ae02760d-1805-4593-afe6-160357e4a2e3,,23/08/2023 09:36,23/08/2023 09:46,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ccf6ccaf-222d-4e79-983a-5d76fb0d9c14,Inbound,Refund Related,Refund Related Issues,,dd7288b6-46d8-4a41-b319-041af4a3c111,,23/08/2023 09:36,23/08/2023 09:37,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
98cae96a-b664-475c-b975-2d2383f01a25,Inbound,Returns,Reverse Pickup Enquiry,Good ,a48db079-f3e0-48f8-a681-80bd0557a88a,,23/08/2023 11:41,23/08/2023 11:41,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0a5fba26-7af0-43ed-8105-dd6eac61e06c,Inbound,Refund Related,Refund Enquiry,,14550ef6-ccab-47b9-93dc-b5b900fbfaa4,,23/08/2023 13:43,23/08/2023 13:52,23-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
69728648-ffe5-4ca2-addc-27b176140d4d,Inbound,Cancellation,Not Needed,Bloody service ,c492384e-9a62-423b-ba49-430f8864dbb7,,23/08/2023 13:08,23/08/2023 13:16,23-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
161b057d-8f67-4ec3-96d3-4e5d4567afab,Inbound,Product Queries,Product Specific Information,,295e1aae-57d3-450e-a4a6-e0c6db496c93,,23/08/2023 21:38,23/08/2023 21:40,23-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
f4502231-be83-4e7f-9aeb-d19a839882d3,Inbound,Shopzilla Related,Signup Issues,,d891b6c6-9470-46a9-8698-9e6b1336e0bf,,23/08/2023 10:04,23/08/2023 10:08,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
55556dd4-9962-4f3e-ac02-4675a1618e09,Inbound,Feedback,UnProfessional Behaviour,,9329d173-f090-4b70-b70e-5013df6f4643,,23/08/2023 12:24,23/08/2023 12:31,23-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
6d201cb0-cbe6-4dc5-8816-e29305e67359,Inbound,Returns,Reverse Pickup Enquiry,,cb1f6084-b71e-4081-9a4c-8269c6a85796,,23/08/2023 20:12,23/08/2023 20:46,23-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
826896ee-8daf-4c87-a757-e96b7b3c7da1,Inbound,Returns,Reverse Pickup Enquiry,,004d7c68-6dc7-456d-9d3a-ccf990879247,,23/08/2023 20:29,23/08/2023 20:33,23-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3fa86371-8be5-45e2-8216-127369b9fa48,Inbound,Order Related,Installation/demo,Thankyou so much customer care ,6230dc28-4b46-4973-85c0-2f333cabc7f9,,23/08/2023 21:04,23/08/2023 21:11,23-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
b7f423a9-6433-49d8-b148-1ed56415d13f,Inbound,Returns,Reverse Pickup Enquiry,,62076695-8a7d-4b4c-84d2-1aca420cdfef,18/08/2023 07:34,20/08/2023 10:52,23/08/2023 07:51,23-Aug-23,GURGAON,Books & General merchandise,87,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
96537a17-ca5e-4ae4-841e-5d4e2e93c3b9,Outcall,Feedback,UnProfessional Behaviour,Misconduct of delivery agent and poor delivery behaviour. ,1c60be82-eb81-40b2-b9b3-718471ee7b8f,,23/08/2023 07:53,23/08/2023 07:55,23-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,1
f80ced79-951b-46a4-81ce-a9ce4e51bf04,Outcall,Shopzilla Related,General Enquiry,,f9b6dff2-59fe-4043-a738-f8ea482d727c,,23/08/2023 11:34,23/08/2023 11:35,23-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
a19bfb68-7813-4ea6-9bb2-df23ad8bed56,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,871338a6-0f57-41ef-be49-48e70f040f09,,23/08/2023 13:41,23/08/2023 13:44,23-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
fa89ab86-7785-4aa7-8a2d-2952e011af81,Inbound,Returns,Reverse Pickup Enquiry,BEST,3bf02b34-232a-4a17-8533-04d22be5c60f,,23/08/2023 14:41,23/08/2023 16:16,23-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8600f34d-3e54-458e-93bf-6471c15b5a5d,Inbound,Returns,Reverse Pickup Enquiry,,32f9d7c3-b4e4-400c-a23d-15afd208ddbd,,22/08/2023 12:34,23/08/2023 03:23,23-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,1
dd8d433a-67d0-4c2e-84cb-44ba57358784,Outcall,Returns,Reverse Pickup Enquiry,I want replacement or refund for the pathetic product,191c24d6-c3af-4faf-a01d-6982d1c87707,,22/08/2023 21:58,23/08/2023 07:28,23-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,1
3aefcd08-68cc-4e68-93a4-d333eb70565d,Email,Returns,Service Centres Related,Nice,8bc25dde-f4c4-4105-9fb2-f48deea7a72f,,23/08/2023 11:17,23/08/2023 11:35,23-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
b04de416-5a5b-4574-902f-4714f4e80165,Outcall,Returns,Wrong,,dd9ab029-6cbf-48ee-a978-409ba888a7fa,,23/08/2023 18:17,23/08/2023 18:23,23-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
58660ac5-fdc0-4df3-be73-722192a1b74d,Inbound,Returns,Return request,,74460886-21c2-4187-a618-2e0fd3ce6769,,23/08/2023 08:01,23/08/2023 08:03,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
c5dfe5d5-8c9d-46fc-a792-4b06e524ce84,Outcall,Order Related,Order status enquiry,,d5d7afe0-791c-4c8c-839b-5be909e1b3f8,,23/08/2023 18:37,23/08/2023 21:20,23-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
9d37b9dd-eb21-4358-b799-2af1d6ace136,Inbound,Order Related,Delayed,,498097d1-65a8-49c2-b554-71b6719e14b2,,22/08/2023 22:50,23/08/2023 06:22,23-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,3
caf716d4-c26b-4d8f-997e-1c046f9f9dcd,Inbound,Returns,Wrong,,fe214ff3-35e7-4864-b3a0-7c60c0db8cc8,,23/08/2023 12:55,23/08/2023 13:00,23-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
b13d4ecd-f1cf-4ee9-b74e-d043bea786c3,Outcall,Order Related,Delayed,,37dcd7a7-1ac6-449a-8f71-55eb1ce79fb2,,23/08/2023 17:45,23/08/2023 17:56,23-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
ac9c8e6f-f2c8-479d-ba26-92d7f98aa50b,Inbound,Returns,Reverse Pickup Enquiry,,21ef6a1c-beba-41c3-af1c-93b95086eded,,23/08/2023 16:56,23/08/2023 16:57,23-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
be5d04de-4382-4186-a5ce-3e2a5d7e3a0e,Inbound,Returns,Reverse Pickup Enquiry,,3bc13493-0e86-474d-8318-a22d40fe602f,,23/08/2023 10:45,23/08/2023 11:21,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
309780f2-20d7-408e-a42e-4bd7aea06eae,Outcall,Order Related,Delayed,,3ffa24fb-5907-4223-9bbb-be73adc07684,,23/08/2023 14:04,23/08/2023 14:18,23-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
dfed3992-675b-4715-9212-4759c52f491e,Inbound,Refund Related,Refund Enquiry,Ok,943df1a5-0565-4071-b947-c814fdf619c3,,23/08/2023 15:07,23/08/2023 15:10,23-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
164b0cf0-652e-4625-8572-6318655e2f9a,Inbound,Returns,Reverse Pickup Enquiry,Easy access to voice support ,354d50f0-3e85-464e-a216-2ede4c780a95,,23/08/2023 21:32,23/08/2023 21:34,23-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
b69bfcea-d7c0-400e-a170-0dd010f7c2ee,Email,Order Related,Delayed,,9f7ed11e-0fd8-40a2-8657-7b1ff9b25007,31/07/2023 12:57,22/08/2023 10:20,23/08/2023 17:21,23-Aug-23,AURANGABAD,Books & General merchandise,25,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
9dbc4f73-82e8-4552-aa1c-3d281855a78f,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much customer 5 star ?,35bd2f4f-591d-485a-bfa3-d38b0d5cd610,,23/08/2023 22:34,23/08/2023 22:53,23-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c13527e3-5502-4f89-bc64-cd14f512fc06,Outcall,Order Related,Order status enquiry,,9bc296fa-085b-4019-8195-567f963d2032,,23/08/2023 10:29,23/08/2023 21:24,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
bf2957e3-b2bf-4045-ac43-e3ad7aad4bc7,Inbound,Order Related,General Enquiry,,60dd7975-55dc-4f14-b042-21f290bec366,01/08/2023 14:31,23/08/2023 16:46,23/08/2023 16:51,23-Aug-23,PARADIP,Electronics,425,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
72ef284e-3220-4c38-ace1-624bcbe54f90,Inbound,Refund Related,Refund Enquiry,Very good service ,c9654ae4-a8b0-49ad-aa8e-db2a4101e3fb,21/08/2023 01:01,23/08/2023 13:05,23/08/2023 13:05,23-Aug-23,BHAGALPUR,Home Appliences,2074,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c58debdc-99c9-485c-b5d4-ed3cace32c4a,Inbound,Order Related,Order status enquiry,,a2d23f45-03cb-479b-b8ab-62d46278c818,21/08/2023 22:08,23/08/2023 22:17,23/08/2023 22:21,23-Aug-23,PUNE,Electronics,854,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
50d5556b-56aa-4ed2-a545-daa23049d75f,Outcall,Product Queries,Product Specific Information,Check the box of product which you deliver to the customer.because customer needs a right product at right time.,40af7b69-7277-40ba-a9f9-cbde0d8be12d,,23/08/2023 09:32,23/08/2023 09:34,23-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
7d009301-c52e-4ac2-a343-a88bb8e55401,Outcall,Shopzilla Related,General Enquiry,Could you please introduce TELUGU language to speak more comfortable with the ser,ead33418-643c-4c3a-8725-ff5ba37bc9a4,,23/08/2023 14:23,23/08/2023 14:32,23-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f261958b-616c-44af-ace9-ad38c1e69ab1,Inbound,Returns,Reverse Pickup Enquiry,,7b4279a9-9634-4a8a-b6f7-2fe9aa8f02be,12/08/2023 14:40,23/08/2023 15:07,23/08/2023 15:08,23-Aug-23,CHANDRAPUR,LifeStyle,615,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
bb03bbca-96df-4d1c-b8b7-385b96ee3dab,Outcall,Returns,Reverse Pickup Enquiry,,daf7e7e1-25e4-4460-8e78-a3f30f360fca,,23/08/2023 09:27,23/08/2023 09:58,23-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
540b7078-05c8-4c7a-bd12-444e2fba8a15,Inbound,Returns,Reverse Pickup Enquiry,,d67cae5f-fb8d-45ba-9606-8b18e64d5722,,23/08/2023 20:52,23/08/2023 20:57,23-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
658c5f06-9cee-4432-8e62-11574face0d5,Inbound,Returns,Technician Visit,,6b0b4a80-a747-4aee-8295-5feac36f41d8,15/08/2023 17:28,23/08/2023 13:25,23/08/2023 13:33,23-Aug-23,NEW DELHI,Electronics,1399,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e366d236-191e-4d0a-af5f-bfd053cc3949,Inbound,Order Related,Delayed,,de06ffbd-a9bc-4bfb-b3a8-ac52995cbea6,,23/08/2023 11:10,23/08/2023 11:11,23-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
5d3d8ba2-2815-4cb8-b6ef-bc2da75beec7,Inbound,Returns,Reverse Pickup Enquiry,Good,4543dff8-6929-4cda-bc5b-4f3fbf8cb762,,23/08/2023 10:40,23/08/2023 10:41,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
08371296-2ed9-4466-916a-cba7118f88e6,Inbound,Returns,Reverse Pickup Enquiry,,52ae84cb-92e3-435a-a126-22c42a98e4e1,,23/08/2023 11:45,23/08/2023 11:47,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7e324d86-713b-47e8-bc19-0db3d7c3de5b,Inbound,Order Related,Order status enquiry,,0c8994a5-5828-43d5-af24-cbb9b5808860,18/08/2023 07:02,23/08/2023 13:36,23/08/2023 13:37,23-Aug-23,SAMASTIPUR,LifeStyle,663,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
8e690d88-2bea-4112-b560-897a8f00611b,Inbound,Returns,Reverse Pickup Enquiry,Bad service.,6f3d9504-4066-4d83-b655-e1b5bab18133,14/08/2023 00:07,23/08/2023 08:58,23/08/2023 09:03,23-Aug-23,MORADABAD,Affiliates,386,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
b11365d5-daad-4c1e-989a-1884c9fdc956,Inbound,Returns,Wrong,,ba0fd4bc-3f59-4209-9265-84cd89016302,15/08/2023 22:27,23/08/2023 21:33,23/08/2023 21:37,23-Aug-23,GURGAON,LifeStyle,626,,David Reed,Madison Kim,John Smith,>90,Morning,5
db64606d-251d-45cb-b809-7ac7bd128423,Inbound,Order Related,Delayed,,c1812b01-86cf-4e03-9ef7-4bdbc7f1b4b2,,23/08/2023 11:54,23/08/2023 14:12,23-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,3
2b0f214a-ec4c-4fd5-b375-41c7434d6f2f,Inbound,Returns,Service Centres Related,,08b5a022-049a-47b2-911d-02ec9a8cdda2,,23/08/2023 20:57,23/08/2023 21:00,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
2efc8e0c-c45e-4949-89c5-7e4bf292e07c,Inbound,Shopzilla Related,General Enquiry,,95d00db7-fbe9-4027-b774-8892fe3d3b1e,,23/08/2023 12:35,23/08/2023 12:35,23-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
4bb0615b-b5cb-48ec-b265-5f939dbf70d4,Inbound,Returns,Reverse Pickup Enquiry,Not at all happy with post delivery actions in case product is not received in proper shape and as told.,aa17dec1-c89b-454a-b4b3-07c90c08f6e4,,23/08/2023 13:53,23/08/2023 14:51,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,2
c528908c-238e-4221-82a1-7787022f4b7f,Email,Refund Related,Refund Related Issues,,7713ed04-e5ea-4ab8-8f26-f33369505838,,23/08/2023 10:20,23/08/2023 10:23,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
e32d1376-ee5b-4b29-99d7-0da62e6d0d0d,Outcall,Order Related,Delayed,,6a476426-a07c-4e69-80cf-0ddf6be301fe,,23/08/2023 09:34,23/08/2023 09:35,23-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
4385d141-2995-4674-8ef5-6494c7c68c2d,Inbound,Order Related,Order status enquiry,Very good...,3ee9a2ff-a9f5-4d0b-88b5-fbbd16527a65,,23/08/2023 08:09,23/08/2023 08:10,23-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dee26da5-91da-44f4-a664-f586a3a7bd09,Outcall,Order Related,Seller Cancelled Order,,ee7b3fbb-a4c5-4f0d-b7e1-f841f9af1e57,,23/08/2023 12:33,23/08/2023 12:51,23-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
73edfd15-9b7d-4b82-84c6-90a161c70173,Inbound,Refund Related,Refund Enquiry,Thanks ??,11afa0bf-aebe-48a9-b30e-b7440b5a44d2,,23/08/2023 13:03,23/08/2023 13:48,23-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
4fd7e534-3400-4308-b983-b1ccff7de915,Outcall,Returns,Reverse Pickup Enquiry,,d21f13c2-130b-4d4e-af88-3ffe99196faa,,23/08/2023 14:44,23/08/2023 14:45,23-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9aa314fd-90f0-4478-943d-adccaaca3187,Inbound,Returns,Return request,,04d45267-e435-4ff5-b35f-97599e6c8617,,23/08/2023 19:08,23/08/2023 19:09,23-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
b59fb451-d7cf-4976-8cb7-d5bb0e397a8e,Outcall,Returns,Fraudulent User,,bac98290-d5a6-4728-ab79-6d6f2a5def63,,22/08/2023 20:31,23/08/2023 21:45,23-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
8faf368d-0734-4edb-b0fa-05bbb2229f78,Inbound,Returns,Return request,,e6ea2792-9e02-4202-89df-e1479d6c2b94,,22/08/2023 22:18,23/08/2023 11:14,23-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
36df4ff4-a3f0-4d7c-a697-2bf13eba923d,Outcall,Returns,Fraudulent User,Good ,1d7b41c1-2841-48a3-8a14-88a9500bcfec,,23/08/2023 11:58,23/08/2023 11:59,23-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
948713a1-de7a-4a36-9892-ddf860d876ee,Inbound,Product Queries,Product Specific Information,Thank you Shopzilla team ,c1e7fd98-7e16-43b9-8814-de234a030aa9,,23/08/2023 14:11,23/08/2023 14:14,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9482f48b-606e-4cab-a655-c0784e956ca3,Outcall,Order Related,Priority delivery,Fast deleveri,82fac5f7-73f4-4e7c-9fde-cff86bc60e8d,11/08/2023 09:21,23/08/2023 19:09,23/08/2023 19:10,23-Aug-23,KATANGI,Books & General merchandise,146,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
5e120680-b198-41c5-9991-b96073b9e708,Outcall,Returns,Return request,,67f3bbb1-9d34-4398-a382-b3ad70975159,,23/08/2023 13:32,23/08/2023 13:39,23-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
d27d90f0-58a7-49fa-881d-19173d2f7ccc,Inbound,Order Related,Order status enquiry,No comments ,a58b5d2b-ca4e-431e-9174-0d4e945dfe2e,,23/08/2023 15:43,23/08/2023 15:45,23-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
6d200fb4-8f7a-4367-9b8b-80eab57d35dd,Inbound,Order Related,Order status enquiry,,7ea9f2b6-1fc9-40c5-a582-ff5145b7aea8,,23/08/2023 17:14,23/08/2023 17:15,23-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6f79904d-9b82-4ade-8f19-b8f8596c67d4,Inbound,Cancellation,Return cancellation,,f17df485-6857-42ac-a162-d15fa2b073f4,,23/08/2023 19:33,23/08/2023 20:28,23-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
65d17eea-6e00-4a71-a92f-3b27e8aab705,Outcall,Returns,Reverse Pickup Enquiry,,4c432635-7fd1-4de6-a42f-d92dc4417e8e,,22/08/2023 21:39,23/08/2023 11:28,23-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,1
4207e4ab-910f-402c-9206-644567d9e5f3,Inbound,Returns,Reverse Pickup Enquiry,,972d563d-3fb5-440a-8b74-b2aa4244cc39,,23/08/2023 14:57,23/08/2023 15:00,23-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
fde4389a-59fa-431d-8280-ec74d819008f,Inbound,Returns,Missing,,e3abccf5-bab4-4358-97fd-201d38cddbc4,,23/08/2023 21:27,23/08/2023 21:29,23-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
b11f4f00-d270-47e8-978e-8629600b47fc,Inbound,Shopzilla Related,General Enquiry,,c6092ff5-91d4-46b3-be4b-baac4d9564e2,,23/08/2023 23:35,23/08/2023 23:37,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
3e4e9abb-b0d1-424e-b7b0-04b897fc1cda,Inbound,Returns,Reverse Pickup Enquiry,Very good ,ff9c2492-ea11-4fc3-972d-e8d9eb43169b,08/08/2023 13:11,23/08/2023 15:25,23/08/2023 15:31,23-Aug-23,VAPI,LifeStyle,552,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
106f0519-8498-43ce-bd97-e1890e3a9294,Inbound,Returns,Wrong,,e69b0013-a03d-4ac0-87c9-acf88c367655,,23/08/2023 16:31,23/08/2023 17:30,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
49c9e450-e85b-4adf-a502-ab6021e347f3,Inbound,Returns,Reverse Pickup Enquiry,Very good communication but I was want to resolve my issue. After taking does not share images.,20458f17-7cd7-40ce-a8d3-1d844593ca21,,23/08/2023 13:24,23/08/2023 13:56,23-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
ec7c1230-269d-476a-be3a-6cc2197c0159,Outcall,Returns,Wrong,,25616ea4-d07c-464e-86ab-8a69e2f8a0ee,,23/08/2023 18:55,23/08/2023 21:40,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
547e66da-ef09-4828-b7b7-38ab405f0884,Inbound,Returns,Missing,Good service ??,c8b244f9-4366-4913-9568-a870a7089188,,23/08/2023 16:01,23/08/2023 16:09,23-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
68d41358-9780-4315-ac66-710d6147e7d9,Inbound,Returns,Reverse Pickup Enquiry,,557de2b7-bcc2-4ba8-aaad-f4161c964a07,,23/08/2023 16:48,23/08/2023 16:52,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
11bb7044-d7de-42f0-b9e9-61fb596d7a03,Inbound,Refund Related,Refund Enquiry,,6bbd9cf8-5ceb-47ec-9258-49afd277c552,,23/08/2023 18:16,23/08/2023 18:19,23-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
d12aeabf-18df-464e-93a5-384a0fb76ac7,Email,Feedback,UnProfessional Behaviour,,a8a435c1-2515-4a3f-9308-d142faab84e7,17/08/2023 10:45,23/08/2023 09:58,23/08/2023 12:59,23-Aug-23,DAPOLI,Home,399,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e4200bbd-2b5a-4930-a58c-062a659d571a,Inbound,Returns,Reverse Pickup Enquiry,,0a9bd25d-d519-460f-bd58-e86cdd594316,,23/08/2023 20:38,23/08/2023 21:16,23-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
fbd3243e-811f-44f0-b871-21db303e57e8,Outcall,Returns,Reverse Pickup Enquiry,,9f1fefdb-6fbb-402d-b300-70809ec89ca7,,22/08/2023 18:04,23/08/2023 14:45,23-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,1
e406b30e-b04a-4b01-9ec5-7403f39f8eec,Inbound,Order Related,Customer Requested Modifications,,280c754c-28b8-4562-94c7-ed2934161d7f,,23/08/2023 07:45,23/08/2023 07:47,23-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
cb23c908-bcd1-433f-8865-d9a47bea66d8,Outcall,Refund Related,Refund Enquiry,Nice ,d6dced26-b246-4359-91f0-715f52ef8477,,23/08/2023 00:06,23/08/2023 16:13,23-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
c73f46a2-6151-444a-ab2d-5bd17f0781b5,Outcall,Shopzilla Related,General Enquiry,,04dd36bd-2984-4250-ac39-387a8ab9d4ee,,23/08/2023 08:59,23/08/2023 09:00,23-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
3377f2ec-aa55-4cee-996c-fb2ad87b71f7,Outcall,Returns,Return request,,50f446c3-8604-4d32-966a-1e1c1ba91ba6,,23/08/2023 17:47,23/08/2023 17:52,23-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
3a6ec079-e1b9-4ed3-b289-85b2c21e0b13,Inbound,Order Related,Delayed,,cf03bac9-0e9e-42fb-8e4b-fc7f0e78b373,,23/08/2023 23:24,23/08/2023 23:25,23-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0c0e6c14-a887-4c2f-92d0-4ac21c906c86,Inbound,Order Related,Delayed,,7c4b57f7-a911-42a2-8b5e-e686db2b131f,,23/08/2023 00:04,23/08/2023 00:05,23-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
b25ae426-cbd7-4212-a77b-0b6647e6640e,Outcall,Returns,Reverse Pickup Enquiry,,39e686e4-3b37-4f98-b2ab-0520c7f55e3a,,23/08/2023 00:09,23/08/2023 00:26,23-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,3
2fbcfeee-fc8b-4df1-aad1-f415d17bcdaa,Inbound,Returns,Return request,,8b47a564-c24d-4785-a6dd-d44e2e1d3d1d,,23/08/2023 19:38,23/08/2023 19:40,23-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
30edad5e-22ad-4494-82ea-3ad55f9437bc,Inbound,Returns,Reverse Pickup Enquiry,,083b09a3-f112-40e1-bb1b-65bdc30ff019,,23/08/2023 13:56,23/08/2023 13:59,23-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
301aa9db-fe46-49a7-9928-94fb357bb8ee,Email,Returns,Service Centres Related,,aebbac7f-cc06-4047-b7b1-ce1259469828,,23/08/2023 10:15,23/08/2023 10:16,23-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
87bf75ff-5615-4759-9bde-c114ab2eb35c,Inbound,Returns,Return request,Customer care good ,492181e0-83ee-474e-ada0-b375bbe25191,,23/08/2023 15:01,23/08/2023 15:05,23-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
432e2abe-2332-4574-ab91-fa90de82b2b9,Inbound,Returns,Wrong,,5e26b333-aa80-4e82-b5f6-c1cc3272b848,,23/08/2023 12:10,23/08/2023 12:14,23-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
b3224717-f3a5-4077-b030-e8067baf76b7,Inbound,Returns,Reverse Pickup Enquiry,,842aa927-0eb5-41e2-8741-218523aef99f,,23/08/2023 21:22,23/08/2023 21:24,23-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
7c34a8de-f9fb-44c2-bb3f-b1f8f7458bd5,Inbound,Returns,Fraudulent User,,9b7e5778-4192-4094-a383-eea0ec884fb0,,23/08/2023 13:31,23/08/2023 13:31,23-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3b31876d-e57f-4cc0-8f23-17cbb8c82111,Inbound,Returns,Wrong,,babba0b4-6841-4138-be2b-2b2f53b676da,,23/08/2023 11:59,23/08/2023 12:04,23-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
1457a440-15c8-41b1-b218-c5e580205aec,Inbound,Returns,Missing,,232b8ce3-df15-476f-b867-704843689f8b,,23/08/2023 20:43,23/08/2023 23:36,23-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
60db1eef-ddf6-49d9-9125-f40135671757,Email,Returns,Reverse Pickup Enquiry,,d0fac972-5a7a-4cc1-aa4e-e8e2c5814a11,12/08/2023 08:19,23/08/2023 17:48,23/08/2023 19:27,23-Aug-23,JAIPUR,LifeStyle,1599,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
b4a64e17-74a6-49a7-87fb-22f1fb31f538,Outcall,Order Related,Delayed,,f57c668e-0d82-4c1b-84d7-cc85a4742534,,23/08/2023 09:33,23/08/2023 09:36,23-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
bf4dfc7b-5f7f-4596-9663-b74a8089fd05,Inbound,Order Related,Delayed,,d120a365-c671-4bb4-b701-6adc22eb43dd,,23/08/2023 12:04,23/08/2023 12:05,23-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
61495e27-6f80-4837-9b56-8baff07192d2,Inbound,Shopzilla Related,Account updation,Please deal with authorised dealer,cf80d5ae-b5da-4c67-b90c-5b0590530ab2,,23/08/2023 12:41,23/08/2023 12:58,23-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
9a3de686-a993-4559-b9c2-bf1861130c1b,Inbound,Shopzilla Related,Shopzila Premium Related,,8068a578-53ba-41f3-98cc-35c074f0cdaf,,23/08/2023 13:22,23/08/2023 13:23,23-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
98585c7a-570c-45e9-9de6-a95cd014b066,Inbound,Refund Related,Refund Related Issues,Please understand the issue in one call and call back incase call is disconnected so that customer is not required to repeat the same thing again ,59dee923-5896-4268-bf8a-59d071ce32de,11/08/2023 16:32,23/08/2023 20:10,23/08/2023 20:10,23-Aug-23,PONDA,Furniture,14999,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
07660303-63d1-442e-b52f-4c4c7ee721fe,Email,Returns,Damaged,,033a0432-6c0d-4595-9601-a66530924d56,,23/08/2023 18:51,23/08/2023 18:52,23-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,4
a756ed99-6e26-459b-a445-8ee1445e5657,Inbound,Order Related,Order status enquiry,,e37b9613-df95-4ac6-ae3c-9a227b282d65,,23/08/2023 09:41,23/08/2023 09:43,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dd45c8cf-7cae-4dc8-8c42-e882bbda4820,Inbound,Returns,Reverse Pickup Enquiry,,9119019d-b9dd-4279-957d-48342c55ae49,,23/08/2023 15:49,23/08/2023 15:51,23-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4fcc1db9-5a0b-4b6d-8c74-6ca6f8c37fb3,Email,Refund Related,Refund Enquiry,,90e1903c-30b8-404d-b9bc-c0f53a698140,,23/08/2023 16:21,23/08/2023 17:19,23-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
6207a2a0-fd50-46da-b877-0a9fee7be41b,Inbound,Returns,Return request,Good behaviour,8ff2d416-7587-4b70-a476-cedf241fda12,,23/08/2023 23:24,23/08/2023 23:33,23-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
cf35f417-8a6a-4dbd-b2a1-8a76e5bef0ea,Inbound,Order Related,Invoice request,,9a0777aa-c46d-4aa7-9532-6e920a90ecd5,,23/08/2023 08:06,23/08/2023 08:14,23-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
9a8158ca-b89a-4216-ba45-167423031544,Inbound,Returns,Reverse Pickup Enquiry,,8f8d1721-42c2-42fe-acb3-0ddd270c1b0d,,23/08/2023 15:00,23/08/2023 15:08,23-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
f207127c-dd4c-4f83-847f-821f4781f559,Inbound,Returns,Reverse Pickup Enquiry,,627c38bd-7c50-4668-93f3-96585e735c19,,23/08/2023 16:55,23/08/2023 17:12,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
daeec327-3c71-4bd0-a38c-011eab22ca35,Inbound,Cancellation,Not Needed,,cf017ea9-a4b1-4948-b55c-e2ccd524e07b,,23/08/2023 17:23,23/08/2023 17:26,23-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4ecf61e9-0da8-4256-abbf-0a78a72a707b,Inbound,Returns,Fraudulent User,Make ease to contact with customer care person ,1ca36f04-8207-47d3-812b-11c94dcd8820,,23/08/2023 14:42,23/08/2023 14:43,23-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
e7d1e1a2-7092-4d74-ac94-4a14355037f9,Outcall,Returns,Reverse Pickup Enquiry,,b5f3a0d7-f025-4bc3-83ce-13ba3e91af1e,,23/08/2023 10:17,23/08/2023 10:19,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
17f0c5ef-227f-457f-9139-22105ebb05bd,Inbound,Returns,Fraudulent User,,941fc011-2a53-4e54-aa6a-8421d5ac73c1,,22/08/2023 18:08,23/08/2023 10:29,23-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2e981aaf-4461-4f99-b9e0-f2c031ff05c5,Outcall,Cancellation,Not Needed,,30a8de28-6aac-4fb6-9924-2bf99afc0d90,,22/08/2023 18:57,23/08/2023 05:16,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
3030be27-6cf4-4dd5-9455-a397c94635b3,Outcall,Returns,Return request,,5693c62f-815f-404c-add0-adce747d349a,,23/08/2023 14:12,23/08/2023 14:14,23-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0d4b5104-525d-4f7f-bb51-918ea1ef7f5e,Inbound,Returns,Reverse Pickup Enquiry,,8eb2722f-96fc-43c2-be7d-46e16ea65629,,23/08/2023 21:16,23/08/2023 22:36,23-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
a906907b-496c-4eb7-b4c7-eb23fd1daf47,Inbound,Order Related,Delayed,,dc4b598e-a56b-4452-a145-5577abe3e813,08/08/2023 20:09,21/08/2023 20:29,23/08/2023 10:51,23-Aug-23,JAHANABAD,Books & General merchandise,167,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
2f62bdc2-c5b6-4460-b01c-f093de2d56bf,Inbound,Order Related,Delayed,,d7ae97cf-a6e9-4cd1-80d3-ae401b0e9302,,23/08/2023 18:29,23/08/2023 20:31,23-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,3
f3833768-3aee-45e9-8031-605e53a42b06,Inbound,Returns,Missing,,22a084d7-c496-4d54-acdf-e444b43ed32d,,23/08/2023 12:03,23/08/2023 12:11,23-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c40538b8-53bb-46b0-b7fb-899eda709fb2,Outcall,Shopzilla Related,General Enquiry,Thank.you,e55d5ede-b2a4-4e84-91b7-e83f131922c2,,23/08/2023 14:11,23/08/2023 14:14,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
d3b868c6-3ce0-481c-bceb-c133458d5718,Inbound,Returns,Reverse Pickup Enquiry,,c57533a2-6ac9-4fbe-aee2-6bcefa6f29e6,10/08/2023 16:35,23/08/2023 21:27,23/08/2023 21:29,23-Aug-23,JAIPUR,LifeStyle,399,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
35a42709-defd-4823-b8ac-c2327e4bb21e,Inbound,Order Related,Delayed,,897c08b3-df15-4760-ac9b-58564a671bc3,,22/08/2023 18:56,23/08/2023 19:48,23-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
d1d77b2c-43c3-4f4c-be90-16bf1d07e782,Outcall,Returns,Missing,???? ?? ????????? ??? ???? ,6332073d-aa96-4861-8a90-ad1aa347f208,,23/08/2023 07:15,23/08/2023 07:17,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
5c9a3b72-4d48-4356-901d-11b4fec423fb,Inbound,Returns,Return request,,5af19aea-ae61-46f9-88c8-b8712fc3f478,07/08/2023 11:46,23/08/2023 11:18,23/08/2023 11:25,23-Aug-23,DHENKANAL,Electronics,1599,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
d56266d3-ed8e-4889-bdf2-cbae95b325c4,Inbound,Cancellation,Not Needed,,9db75247-1d17-4f0a-ac8b-419ed604872a,21/08/2023 09:52,22/08/2023 21:09,23/08/2023 17:54,23-Aug-23,NEW DELHI,Electronics,999,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
32849a49-50b8-45ce-89a6-6957732fba88,Inbound,Order Related,Installation/demo,Good exactaive support,5aab54e2-29d5-4a9c-bcb7-5d2cbdbfe4bc,,23/08/2023 09:53,23/08/2023 16:16,23-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
bb843414-31b6-4f03-95ba-560736ebade0,Inbound,Returns,Wrong,,74af6988-4fb1-4a0b-835b-4fe5da36f5d3,,23/08/2023 15:47,23/08/2023 15:50,23-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
55112f3b-cbad-4a17-bbde-3b768627f3c7,Outcall,Order Related,Order status enquiry,,c6731c7b-1dcc-4f55-851e-cf209d69f9b2,,23/08/2023 21:56,23/08/2023 21:57,23-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
05216e6d-1de6-4ec3-8d5a-3e834f5a5f63,Inbound,Refund Related,Refund Related Issues,,0024cabf-6ed2-4ac9-be5e-84a16d05ed43,09/07/2023 13:24,23/08/2023 15:51,23/08/2023 15:52,23-Aug-23,KOLKATA,LifeStyle,804,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
0859b472-1e66-4219-b25e-8547f5210bc5,Inbound,Returns,Return request,Good ,37c6b270-ad2b-421c-bd1e-80056a917011,,23/08/2023 16:17,23/08/2023 16:33,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
8520e0e1-59d7-4369-ad23-5901e7aaaa94,Inbound,Order Related,Delayed,,d2021d9d-90e3-4d6d-b708-ab78f1344756,,23/08/2023 11:59,23/08/2023 11:59,23-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
82c6f68b-3b43-4e3b-b495-33357f4dd555,Outcall,Returns,Return request,I also called to Shopzilla earlier but at that time a lady picked my call she is very irresponsible after that I again sent call back request that a boy called me this survey is for that he was very responsible man ,b13cbde9-ffe7-41de-8b1c-a5547a1769b6,,23/08/2023 13:29,23/08/2023 16:50,23-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1e4de6b1-d4b5-4a6f-b0e4-b068c097b4aa,Email,Order Related,Order status enquiry,,02232045-5c4f-4395-b203-8f298ed28f3b,,23/08/2023 16:36,23/08/2023 16:48,23-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
5e15110c-9e25-4b37-8854-0c80d4179d2d,Email,Feedback,UnProfessional Behaviour,,c9b587b5-a48e-4506-aaeb-3fa9cc409c40,19/08/2023 21:18,23/08/2023 09:11,23/08/2023 09:20,23-Aug-23,HYDERABAD,Electronics,604,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
1238b357-e97b-458c-af9b-a03e8bb7a172,Inbound,Payments related,Payment related Queries,,ca9591cf-1438-4fe8-abe1-abe32c521dcb,,23/08/2023 14:49,23/08/2023 15:09,23-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
38ea5cb8-2093-4690-9e3d-0123b092b5be,Outcall,Returns,Wrong,,edf170f6-864d-45d4-ad45-cb36502f0538,,22/08/2023 07:13,23/08/2023 10:46,23-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
0429add1-231d-4109-b077-aac92a63ef9b,Inbound,Returns,Reverse Pickup Enquiry,Very bad service,f6e1920c-ac24-4e17-b593-98c041b43f80,,22/08/2023 19:16,23/08/2023 07:20,23-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
f9e8cd35-3b59-4eda-b7c4-3188d715c272,Outcall,Order Related,Seller Cancelled Order,,55e9579d-4be1-45d6-8e0b-943c41e25a90,,23/08/2023 00:09,23/08/2023 01:19,23-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
9bca3ac5-23e3-4ca2-9c8b-fb7793bb12f9,Inbound,Refund Related,Refund Enquiry,Thank ,32ed04cf-d12d-4ed4-af83-778d4732c762,,23/08/2023 10:09,23/08/2023 10:15,23-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
17c93d76-c1ce-4c52-96d9-6e12bb4688a7,Inbound,Returns,Reverse Pickup Enquiry,Very good conversation ,e8aaa169-0ac3-474c-a61c-77b46dd06bcb,,23/08/2023 17:35,23/08/2023 17:37,23-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
e0c688b9-cc35-479b-a635-d66452a5b7cb,Inbound,Order Related,Delayed,,9a675787-4ffd-45c6-a434-c28daaa44004,09/08/2023 07:29,23/08/2023 21:26,23/08/2023 21:28,23-Aug-23,JAIPUR,Home Appliences,3799,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
00974615-87a4-469f-acc9-7b87a90ee960,Outcall,Returns,Damaged,,9eff1a3e-c222-430f-abe0-f36f31124616,,23/08/2023 07:30,23/08/2023 08:49,23-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
322a496f-5752-4031-8649-436eccd638a5,Inbound,Returns,Return request,Very good ,59de6c0b-2cd1-4df0-a684-35eaefa623c6,29/07/2023 10:09,23/08/2023 11:32,23/08/2023 11:52,23-Aug-23,LALGANJ,Electronics,3999,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
fa9ac7f1-97d5-41bd-9e15-99e839e00a34,Inbound,Returns,Return request,,8eeaac42-74dc-4376-b903-b117fe3d3be3,,23/08/2023 11:06,23/08/2023 11:11,23-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
8c8c73a4-19d1-4f1e-a4a0-a2b802e95dcb,Outcall,Order Related,Customer Requested Modifications,,90a981d9-49b2-4108-9b99-7230720d483b,,23/08/2023 12:26,23/08/2023 12:27,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
f3c98c7e-3b04-4980-9526-0b92c80a384f,Inbound,Returns,Reverse Pickup Enquiry,,9d9aacc7-5fb0-4aa6-83d2-22c3d63c9205,03/08/2023 00:17,23/08/2023 20:26,23/08/2023 20:29,23-Aug-23,JHANSI,Home,284,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
294ea56e-c5cc-4aea-a5c4-ddff6efe30fc,Outcall,Refund Related,Refund Related Issues,Main santusht  ,5ce42e26-6624-4c2a-80a2-20eb66d9fe2b,04/08/2023 15:43,23/08/2023 10:27,23/08/2023 11:35,23-Aug-23,THAKURDWARA,Home Appliences,20198,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,2
0503fdb7-d424-4801-ba15-6f3c12b44b48,Outcall,Returns,Return request,,3489f426-0277-43d9-a64d-a9fae3d2d079,,23/08/2023 12:18,23/08/2023 12:23,23-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
438352c4-f274-4113-9c74-a9cba471eb0d,Inbound,Returns,Missing,,4d3a0b1f-2770-47ff-b1ac-ec61b2227a94,,23/08/2023 17:16,23/08/2023 17:19,23-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4b059cda-14bb-4d12-87db-04ed5256fb10,Inbound,Order Related,Invoice request,,ae263d10-24ad-4745-b220-d69b56a6adf6,,23/08/2023 08:48,23/08/2023 09:04,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1d2b54c6-8d5c-4ed2-b3a4-b4c444cfca77,Outcall,Returns,Missing,,52388cd9-cad3-4be1-a96b-febc619c5cd2,,23/08/2023 18:40,23/08/2023 19:09,23-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
378d2f18-c3f7-43d7-bcae-3a4bd1ea09a2,Inbound,Feedback,UnProfessional Behaviour,,7466c7ef-c89e-4be9-baa6-4dfe870f0c4d,,23/08/2023 22:31,23/08/2023 22:34,23-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
a4f03bfe-747a-440d-b4a3-d6819125bdd3,Email,Feedback,UnProfessional Behaviour,,0d75c530-0920-49ba-bcd0-246349c73ffb,15/08/2023 07:45,23/08/2023 15:47,23/08/2023 15:54,23-Aug-23,SUNAM,Books & General merchandise,331,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
e84a239e-4709-4984-9188-8cccd5e9c351,Email,Returns,Reverse Pickup Enquiry,Ok,061498be-3a51-4f8a-8c43-2c6be0457a95,24/07/2023 17:00,23/08/2023 12:30,23/08/2023 12:31,23-Aug-23,FATEHPUR,LifeStyle,999,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
31a7ab8b-5b67-4b71-adaa-3b935c77113a,Inbound,Order Related,Order status enquiry,,f13793c4-25d4-4c64-865a-7385d4badb5c,,23/08/2023 11:33,23/08/2023 11:34,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
de1c9b62-059a-44bf-ac81-acd5e73e95c3,Inbound,Refund Related,Refund Enquiry,,54dcc920-4837-4927-a8b5-f475c87be696,,22/08/2023 23:50,23/08/2023 16:15,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8fb94aa0-d39c-44f6-8d5a-6bcaaa2b24b5,Outcall,Returns,Return request,,3620e33b-a028-4059-b113-7fd0f9d4c9e8,,23/08/2023 13:14,23/08/2023 13:26,23-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
a01520f2-394e-4f35-9eaa-62edd9e472f6,Outcall,Order Related,Delayed,,2aa303f3-2bc2-4cd8-a3d0-3b613c99929a,,23/08/2023 09:38,23/08/2023 11:54,23-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
b538c31d-538f-4a84-8d9c-f5b06afcbe0c,Inbound,Feedback,UnProfessional Behaviour,,e74f64c5-21ae-4de2-9420-0f637f1e6c5c,,23/08/2023 11:34,23/08/2023 11:37,23-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
3d5e8ee9-52f2-436b-98b2-9511391fef6e,Inbound,Returns,Return request,Nice,794e67c3-2bfc-498a-8717-c53585e4533b,,23/08/2023 14:09,23/08/2023 14:12,23-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8d378697-add5-48eb-83fc-4f2f89c48a19,Inbound,Returns,Reverse Pickup Enquiry,,c620804c-b591-4e23-a3b8-224a0a5c2d14,,22/08/2023 22:13,23/08/2023 09:42,23-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,2
e3b48f5f-7ef7-4b42-984f-2962572dd2f2,Inbound,Order Related,Order status enquiry,Good person ,a9b53bcb-1631-4d20-b163-3a5190c6bc56,,23/08/2023 12:09,23/08/2023 16:25,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4d1b2350-0d81-4a32-8834-8d751d19e61b,Inbound,Returns,Reverse Pickup Enquiry,Good service ,678cd272-f40d-4d5d-84db-d52915a317f8,,23/08/2023 20:39,23/08/2023 20:40,23-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fae81eea-2200-489e-a9f4-021712c863de,Inbound,Order Related,Order status enquiry,Good response ,01a6f958-9389-4bd2-ab9b-a142561f94f1,,23/08/2023 21:35,23/08/2023 21:36,23-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8667046e-5f74-4b9d-b499-39355c17c22a,Inbound,Returns,Reverse Pickup Enquiry,,d1293135-1886-4da0-a1ba-920958b29deb,,23/08/2023 12:43,23/08/2023 14:47,23-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3d8bc89e-0adc-434b-8612-2ce43df28a18,Email,Refund Related,Refund Related Issues,,d8e8bbba-ba85-4387-ac71-26802b804fb0,,23/08/2023 18:30,23/08/2023 20:28,23-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
675aae7d-9e94-4704-beb3-af584ce4035a,Inbound,Order Related,Order status enquiry,Time was wasted,5775b8ea-d907-4e27-bc6c-6428f6f9cbb7,,23/08/2023 14:57,23/08/2023 15:02,23-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
7759adf9-2ff3-41a1-89f6-ced9182ae6f3,Inbound,Shopzilla Related,General Enquiry,,0dbbad66-8c7f-4a4b-addf-3cf1bc0af07b,,23/08/2023 15:02,23/08/2023 15:06,23-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
0a4b500d-38bc-45eb-ba09-3df1663b5c5a,Email,Refund Related,Refund Enquiry,,86cf7e46-8d3b-4c01-ac0d-48e7e63d20c0,,23/08/2023 09:10,23/08/2023 11:37,23-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
6ec23e27-5fe1-4fcd-848c-68476a947c7d,Inbound,Feedback,UnProfessional Behaviour,Good communication ,581561d0-1bdb-4657-be89-f5f167e9b498,,23/08/2023 13:08,23/08/2023 13:14,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a1cc1991-6cc5-411d-9ad5-8659ee2d3df7,Inbound,Order Related,Delayed,,11fdc239-250a-4e48-914f-caa5ee13f7b6,,23/08/2023 20:32,23/08/2023 20:35,23-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
335ba555-a00c-4278-8cc6-833487544d73,Inbound,Returns,Reverse Pickup Enquiry,,82f45fd1-7ba1-4b74-bd0a-7c43823e5a8c,,23/08/2023 20:25,23/08/2023 20:27,23-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
cc4433a3-69d9-482b-9988-fcfb1314b299,Inbound,Order Related,Order status enquiry,Nice product good product ,f4e8b29c-b519-4beb-8933-4d91f1f24120,,23/08/2023 13:58,23/08/2023 20:54,23-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
cea6783b-b61d-499a-8f53-43f0ff49125e,Inbound,Returns,Reverse Pickup Enquiry,,75e63078-fd12-4b9a-986d-22282f690d78,,23/08/2023 15:27,23/08/2023 15:37,23-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fae76e58-5a4d-4258-b194-b7451baa16c6,Outcall,Product Queries,Product Specific Information,,6ec921f3-bdc2-455e-8a2f-0e4579d54c46,,23/08/2023 18:05,23/08/2023 18:16,23-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
6d5779ee-ed8e-4ba3-a870-6186af37409d,Inbound,Order Related,Order status enquiry,Good,4d3403ff-f264-4e7e-8ff5-0a91800ff1c1,23/10/2022 22:02,23/08/2023 11:39,23/08/2023 11:43,23-Aug-23,BADAUN,Electronics,2499,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
83a33fef-33ee-4f36-a5b6-adb0740d6dc7,Inbound,Returns,Reverse Pickup Enquiry,,37ded60f-f396-4ad8-94e2-e8dbdbd03fab,,23/08/2023 09:36,23/08/2023 09:36,23-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
ec3ca377-3ad1-4614-84d3-c3dd415509dd,Inbound,Order Related,General Enquiry,,41af14d7-54ad-4efc-ab42-ae098d1fddea,,23/08/2023 15:58,23/08/2023 16:05,23-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
b9b9790c-c1c2-48b4-b16d-2ad9b0cf76cc,Inbound,Payments related,Wallet related,,b6331e14-d84a-440d-84f3-afef2ae5e53f,,23/08/2023 21:04,23/08/2023 21:09,23-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
1dcd783a-8374-4f29-8ee3-2d37b8e370cf,Outcall,Product Queries,Product Specific Information,"Hi sir we have purchased the product date 22/7/2023 Massager 84 Mini Neck Massager, price? 498 Portable add in 1 years warranty for ?49 add plans after purchased the product there are cancel they warranty & refund 49 Now this product was not working  now how to clams this warranty there not help to me . Product name-Massager 84 Mini Neck Massager, PortableWarranty- cancel Model no - NASR no- Na",b893571f-5117-4b0c-8bdb-260db45cc31c,,23/08/2023 11:54,23/08/2023 15:22,23-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
a5aba0a8-6489-4394-9ae5-f620de30fb18,Inbound,Returns,Reverse Pickup Enquiry,,600a9476-4408-4cdf-9b1a-19164705afc5,,23/08/2023 14:40,23/08/2023 14:47,23-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
3fbe76c3-5911-4ff2-89d1-a63fdf4e87af,Outcall,Order Related,Installation/demo,,bbe1a92e-af7e-4969-9932-dbdef989b6bc,,23/08/2023 16:05,23/08/2023 16:21,23-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
9fdba54c-4463-4bc1-b553-47ca7911b011,Outcall,Returns,Reverse Pickup Enquiry,Good ,f025f0a2-b67f-49c6-b943-6ec73ff7a758,,23/08/2023 18:33,23/08/2023 19:39,23-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e4595f15-1d70-440f-b32b-c0dba03b28a1,Inbound,Order Related,Delayed,Why do the deliveries get missed ,b2a6e922-5017-4ecf-84c7-2135e1052ffe,,23/08/2023 21:51,23/08/2023 22:21,23-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8d235fdc-7c47-4129-a5e9-2372bab1413a,Outcall,Returns,Wrong,,d03e0d93-95ad-419c-b075-46750f253b5f,,23/08/2023 07:15,23/08/2023 07:18,23-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
726ed9a0-ef5d-43ec-8d42-4a87b54148c3,Inbound,Order Related,Seller Cancelled Order,,eef187a4-ecb2-4c56-a116-89ffc0c01c8b,,23/08/2023 06:57,23/08/2023 07:14,23-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
19c586b2-89c7-4041-8ef3-08c970e87cf4,Inbound,Returns,Reverse Pickup Enquiry,Good customer support executive behavior good customer support service Shopzilla ,fee8f1bc-9e6f-4d72-b910-8faa9e521bee,,23/08/2023 15:17,23/08/2023 15:22,23-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
af67eb2f-0365-4303-b27c-50926c8a645b,Outcall,Order Related,Order status enquiry,do action immediate like cancel/return/exchange on the sport.,5f622928-298f-4260-a8ab-c2ffa0df9e09,18/08/2023 14:06,23/08/2023 10:39,23/08/2023 10:57,23-Aug-23,NEW DELHI,LifeStyle,749,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,3
8e07eea1-dbc0-451c-b3f4-8281085f7463,Inbound,Order Related,Delayed,,6569a07b-f46e-4e4c-9baa-13399da61b05,19/08/2023 11:00,23/08/2023 17:42,23/08/2023 18:58,23-Aug-23,GURGAON,Mobile,9999,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
837339e8-22e5-49fd-add1-50c3ef85f7c0,Inbound,Refund Related,Refund Related Issues,,009ed603-6e39-4b2b-8718-47dadaf71dc4,,23/08/2023 08:47,23/08/2023 08:48,23-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
904117a2-edaf-4b82-b5af-8118ca09e8fa,Inbound,Returns,Reverse Pickup Enquiry,,b4828ab1-04f8-4ff9-9b2a-d07c8b3fe415,,23/08/2023 12:36,23/08/2023 12:43,23-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
a963bbca-2ee1-4961-a74d-00321110b954,Inbound,Order Related,Installation/demo,,17673329-12b8-4838-a769-f57fd180e418,,23/08/2023 11:44,23/08/2023 11:49,23-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
027af9a0-8283-4827-a616-2ba4ebaba2fd,Outcall,Returns,Service Center - Service Denial,,28a49edc-92a0-47c5-9d16-5487f340a5c1,,23/08/2023 11:53,23/08/2023 12:10,23-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
c8b6f185-1df8-4598-89c3-c53a64b30fb4,Inbound,Order Related,Delayed,,099d90ce-8b5a-45cb-baf4-424f97890603,,23/08/2023 13:40,23/08/2023 14:52,23-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
2bb493ee-68b8-465a-89be-0ba7c983e3f7,Inbound,Order Related,Invoice request,5,03928672-3cb4-456b-b0a7-b758f00a75db,,23/08/2023 08:28,23/08/2023 08:29,23-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
084f23ad-39aa-4eea-9ec7-0f0df4d502a3,Outcall,Returns,Reverse Pickup Enquiry,Good service ,588bffd4-36ce-4990-9841-740cd3d4c18d,,23/08/2023 17:00,23/08/2023 17:04,23-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
327ebdb6-d8c3-4ccb-9ff1-6dc32a73ec73,Inbound,Order Related,Order status enquiry,Very good ,2c83276e-2616-48db-8cc4-04ccdfb1c98b,,23/08/2023 17:08,23/08/2023 17:11,23-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
f83d4039-3439-410b-92c8-be859c17d252,Inbound,Returns,Service Center - Service Denial,I want to report this seller ,c7f2692e-b898-4f08-b66c-b8d3bd9b2da9,12/08/2023 15:06,21/08/2023 20:56,23/08/2023 12:32,23-Aug-23,SAHARANPUR,Home,254,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
442a2f37-6856-45a0-92d2-af9186e0d517,Inbound,Returns,Missing,,b22e73e2-a8fa-4dbc-9b53-527c0b4ebf7c,,23/08/2023 08:11,23/08/2023 09:06,23-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c8ab76fb-2c50-4d78-948a-c87a380ec327,Inbound,Returns,Reverse Pickup Enquiry,,c2edc4f6-8b95-4a75-8fb3-8a2cfb9cccbc,,23/08/2023 13:56,23/08/2023 16:55,23-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
3f937ee6-ff32-435a-8c03-b21bc9aaabd6,Inbound,Order Related,Installation/demo,,120b1654-0e02-4ca7-8d17-a62b918b8b56,,23/08/2023 15:16,23/08/2023 15:19,23-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e214257f-7213-4a59-865c-37bb1e950f17,Email,Returns,Wrong,Thank you ,6350a29e-dd7b-475d-80c4-f5c49239cfeb,,23/08/2023 18:08,23/08/2023 19:46,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
df3146e3-6373-489d-9443-b9b24dcaf7a4,Outcall,Shopzilla Related,Signup Issues,Best ,4ceb72af-ef2e-45e4-a1cf-7e3a79349fef,,23/08/2023 18:51,23/08/2023 18:55,23-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
7c97b7dd-a3eb-4c97-ae14-31b3c0784e0d,Inbound,Returns,Reverse Pickup Enquiry,Make your systems easier for customers to resolve an issue. Your agents are helpful but they are very limited in what they can do,390030f7-136e-4965-9df7-38f0e3693b7e,,23/08/2023 23:23,23/08/2023 23:23,23-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
0fc91919-4ea6-4b45-b72c-a78c15e8508f,Email,Refund Related,Refund Enquiry,Good ,f30487a2-3633-4faa-87bb-a81c9928df58,,23/08/2023 17:30,23/08/2023 17:37,23-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
c415784b-6dd9-4d78-a379-68b138f2aff4,Inbound,Returns,Return request,,d0944079-cea4-46d1-bd75-a81f286c53a5,,23/08/2023 19:26,23/08/2023 19:27,23-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
fc2c1ae8-ff23-4c04-9ccc-6fd9e9deee45,Inbound,Returns,Wrong,,dd0b104f-81f2-447e-9349-a94e2d63fbf4,,23/08/2023 20:26,23/08/2023 20:40,23-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c33e6aae-257e-474a-9d88-f0af96d6664c,Inbound,Returns,Reverse Pickup Enquiry,,f15d8cc7-04e8-4bc6-89e3-f05f6f376fe3,,23/08/2023 20:26,23/08/2023 20:30,23-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
570c4058-22e4-4745-95da-f69dd06cbffd,Inbound,Returns,Reverse Pickup Enquiry,,b06cf6da-17ca-4456-bc4e-ed8a0ad50a37,,23/08/2023 21:45,23/08/2023 21:45,23-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
f61f1049-ed47-40e4-b044-9ba5d754c2b4,Inbound,Order Related,Delayed,,00ea9f48-2aa8-4ee4-ad8e-2092410bfa5f,04/08/2023 12:08,23/08/2023 00:04,23/08/2023 00:09,23-Aug-23,KULLU,Home Appliences,31490,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0212b330-a6a6-4e4c-a9b4-d86697da038e,Outcall,Refund Related,Refund Enquiry,Good information to the Sir,b59df2d3-b61d-4317-955f-418f3e8a07d7,16/08/2023 18:34,23/08/2023 08:53,23/08/2023 08:54,23-Aug-23,SHEOHAR,Mobile,16999,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
a7afac2e-06f4-4f7c-af91-ea2761611149,Inbound,Order Related,Priority delivery,Nice ??,6e5040e6-649e-4ece-bf65-08fda6b90ab3,17/07/2023 15:55,23/08/2023 16:33,23/08/2023 16:33,23-Aug-23,KANCHRAPARA,Electronics,12990,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
3b31f042-1ea3-4f1f-aefe-b1647f80bb97,Inbound,Returns,Reverse Pickup Enquiry,,f809de38-14d2-47b2-9be3-41fbf9aafae3,,23/08/2023 20:46,23/08/2023 20:47,23-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
cbe8a935-a7af-4396-90c6-9362508c313d,Inbound,Returns,Reverse Pickup Enquiry,,3e57065e-97df-4c50-a566-86026cdf1072,,23/08/2023 22:02,23/08/2023 22:04,23-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
74296f9c-f4b2-443a-929e-6f014a64c3f4,Inbound,Returns,Reverse Pickup Enquiry,,5a85c16e-0f74-4940-9329-7232936e8e11,,23/08/2023 11:31,23/08/2023 11:43,23-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,1
1e91cdc7-1a54-46cf-ba87-0b5bcb52f4ed,Inbound,Returns,Service Centres Related,,541da532-b92e-4ded-b7a5-0e37f2c69400,,23/08/2023 11:47,23/08/2023 11:53,23-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
d75319cf-d6c7-441a-ad79-42d1bc8331ab,Inbound,Payments related,Wallet related,,351f0c33-db9b-4d92-b9a9-7956d78c599d,,23/08/2023 15:57,23/08/2023 15:58,23-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
244b3628-00bf-4c77-acdc-8bf19a8822b9,Inbound,Returns,Return request,Happy ,4159dca4-6460-48ba-a626-a5e414ca3370,,23/08/2023 17:35,23/08/2023 17:44,23-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
f942a685-5ef3-4bf9-96f5-c722ead81106,Outcall,Returns,Reverse Pickup Enquiry,,3f6c46a0-5067-4a92-a320-64ab3918bd4f,,23/08/2023 10:40,23/08/2023 10:42,23-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
7890d506-de21-45a9-bd0f-d744e0596c6a,Inbound,Returns,Reverse Pickup Enquiry,,01c62de2-5e70-4aca-918c-2a6614217b06,,23/08/2023 10:41,23/08/2023 10:43,23-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
8cb1d954-281a-4b5f-8b81-e4281280719c,Outcall,Returns,Reverse Pickup Enquiry,"wrong  item provided, Shopzilla fraud company.I was given the wrong product and I complained within 5 days, I was told that it will be delivered on 17th August but still not receivedbad behavior  and no justified answer for Shopzilla customer service center supporting team ",b26ab05b-9ac1-4a25-aa0c-4daf8c5658bb,,23/08/2023 12:52,23/08/2023 16:43,23-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
3daa8005-cfe2-4040-9470-45e4428ff506,Inbound,Returns,Reverse Pickup Enquiry,,a53fff02-4b91-4449-9bad-3daaa05463e1,,23/08/2023 12:20,23/08/2023 12:38,23-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
bdc8a415-8478-4477-a425-c64b7427f442,Inbound,Returns,Missing,,2d559f2e-4c8c-4f91-a98b-8e3e50b6544a,,23/08/2023 14:38,23/08/2023 14:41,23-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
80c012b6-0c57-4ac6-8491-c3f492fccf21,Inbound,Returns,Reverse Pickup Enquiry,,b5b10816-c7d2-4645-84ed-dfaef0ea9578,13/08/2023 14:07,23/08/2023 07:32,23/08/2023 07:33,23-Aug-23,ALWAR,LifeStyle,339,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
a941cf1f-a680-4ca5-9c61-04b6e07e1897,Inbound,Order Related,Installation/demo,Product warranty home services is needed.,fdd15597-e3e8-4409-87cc-0044b9884bb2,,23/08/2023 08:21,23/08/2023 08:23,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
0e6d694e-1d5b-4214-b2b2-a4d530499b82,Inbound,Returns,Reverse Pickup Enquiry,,5966c597-d11e-4b48-acd5-ba50ad721ff8,,23/08/2023 13:02,23/08/2023 13:07,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
8e2ec2f2-6ba2-4a37-b602-6988d1cc9361,Outcall,Product Queries,Product Specific Information,Excellent ,b3717c0c-6860-491e-99ac-166de5077d17,,23/08/2023 14:15,23/08/2023 14:17,23-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
063cfa63-f5c7-4a4b-bbe7-79b8cef4ea41,Inbound,Refund Related,Refund Enquiry,,68643832-ce29-4286-b0af-481caf9232ca,18/08/2023 08:49,23/08/2023 11:08,23/08/2023 11:28,23-Aug-23,BHARUCH,LifeStyle,299,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
f1dd02a2-02a1-4135-82ce-c9a74e42cb33,Inbound,Returns,Wrong,Good ,9c8bc392-e569-48c8-9093-bcd0770a1eab,,23/08/2023 17:37,23/08/2023 17:40,23-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
0eff64be-2d5d-460e-87a2-4789039a295c,Inbound,Returns,Reverse Pickup Enquiry,,ed6f86a1-500c-458f-9fdf-207699e57fb1,,23/08/2023 21:40,23/08/2023 21:43,23-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
b20a9e82-bf40-4cfd-b7c0-3fd795f77d53,Inbound,Returns,Reverse Pickup Enquiry,Speaking good ,18a82877-ad58-45a3-b8df-dca590b30f48,,23/08/2023 21:49,23/08/2023 21:51,23-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
69a15864-ede2-490c-944b-6b9afc526bb4,Inbound,Order Related,Order status enquiry,Very poor customer service ,79e923de-20fd-41fc-837a-8f1b5792b6bf,,23/08/2023 20:12,23/08/2023 21:24,23-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
5dccfdc9-32ca-497a-a74d-256f25571917,Inbound,Returns,Return request,Exillent ,cffb45c8-a05c-4f51-92ba-4374f6e6e35c,,23/08/2023 15:01,23/08/2023 15:17,23-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
c92e8ab9-2b96-41f8-8eba-e8105062e721,Outcall,Order Related,Order status enquiry,very worst service ,43db03d8-7f47-4094-9685-3f311fad005c,,23/08/2023 18:42,23/08/2023 18:45,23-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
7f6f69a8-25b0-49b8-adbb-bc559b800a2a,Inbound,Returns,Wrong,,fe2ac4b1-6508-49b9-aa05-413edf4f7863,18/08/2023 08:44,23/08/2023 03:06,23/08/2023 11:15,23-Aug-23,DURG,LifeStyle,499,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
8acc48d5-ce41-4035-bb23-4945ab6bc101,Inbound,Product Queries,Product Specific Information,  is Issue ,51b20301-937e-4920-9caa-76da6f266d16,,23/08/2023 14:22,23/08/2023 14:27,23-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
1183cf87-5fde-455e-b1f9-680657cea3e2,Inbound,Shopzilla Related,Shopzila Premium Related,,526141bc-41eb-4149-8121-b5ace36b5e70,08/08/2023 21:01,23/08/2023 09:23,23/08/2023 09:38,23-Aug-23,CHENNAI,Mobile,17835,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
70548294-4a22-4cf5-8646-f8a8172f215f,Inbound,Product Queries,Product Specific Information,,e6c1bb81-ce14-44b4-94fc-40ba690bf128,,22/08/2023 11:58,23/08/2023 22:56,23-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
e2a1ee37-5234-4bb0-807f-b6541bd6650f,Inbound,Returns,Reverse Pickup Enquiry,,c55d0d8d-49f6-4154-868d-bcc5cd6367c0,,23/08/2023 10:35,23/08/2023 14:16,23-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
85117cba-a4b1-412e-a3ba-9c2955ae1234,Email,Returns,Reverse Pickup Enquiry,,b835fe18-b716-45aa-81ad-c19cccf5c51c,,23/08/2023 15:52,23/08/2023 16:02,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
1028d9ee-1a91-42ec-83fa-192a7f1cd96d,Inbound,Returns,Wrong,,9ca4f99c-d538-4df7-81d4-2f4c04cc575f,,23/08/2023 10:27,23/08/2023 10:49,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
12ec359b-3917-4fc0-b6ca-b77097e88aae,Inbound,Shopzilla Related,General Enquiry,,372d4bf4-cb42-4a42-8124-941d53dabadb,,23/08/2023 11:58,23/08/2023 12:05,23-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
63a98901-a607-4333-93e4-f16b6338be09,Inbound,Returns,Reverse Pickup Enquiry,,09863fbf-7040-4bdb-9c76-0b256966215f,,23/08/2023 21:12,23/08/2023 22:48,23-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
1ea3ce09-f48a-4413-9bce-8f1ce7caf339,Inbound,Returns,Reverse Pickup Enquiry,,6b5502de-70c1-4be9-8dd2-6bc652535c07,,23/08/2023 20:54,23/08/2023 21:00,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
5198be50-06e7-46e1-913c-244762e411ac,Outcall,Order Related,Delayed,Very poor service ,da4a9843-b0bb-4576-a86d-8a3b28a9abc9,,22/08/2023 11:12,23/08/2023 17:24,23-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
9de718dd-1a44-45b9-8678-ab5579547e51,Inbound,Returns,Reverse Pickup Enquiry,All good,875b65c5-8a7e-4f23-b0bb-b4aa85454dcc,,23/08/2023 12:55,23/08/2023 12:58,23-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d8d6982a-267b-40d0-91d2-b7ec6a2ca406,Inbound,Returns,Service Centres Related,Good beviour ,6f55f8b5-0dc6-4ec1-ab21-28fcab752ed9,,23/08/2023 14:55,23/08/2023 14:59,23-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
4f0ca198-d1b0-42b8-9132-af6a38cfc0c5,Inbound,Returns,Damaged,,d33f2f37-f224-464e-bd4c-c43a4a977179,,23/08/2023 22:02,23/08/2023 22:06,23-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
f8021c0f-223d-4634-b42c-aac5562dbe31,Inbound,Returns,Reverse Pickup Enquiry,,b9c17ef3-5bb6-4447-945a-00b16e182403,,23/08/2023 08:03,23/08/2023 08:04,23-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
e5802b8a-527f-4478-ac6e-b9da3bc85b5b,Inbound,Returns,Reverse Pickup Enquiry,,719cd927-0b88-40d3-80b2-bed596a2cd78,,23/08/2023 11:45,23/08/2023 11:46,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c0f36d2c-f120-4a0a-a3eb-8df407a5f2d2,Outcall,Product Queries,Product Specific Information,,e1ccb052-632f-457f-881f-5886d0d626e6,,23/08/2023 18:24,23/08/2023 18:26,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
e44a9e7e-ecea-405c-a65f-aef89b1cf72b,Outcall,Order Related,Order status enquiry,,e86b347f-cb54-4be5-b7c9-1212cc2ced02,,23/08/2023 18:31,23/08/2023 18:33,23-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
595c77eb-2ec1-4611-adbf-dd61aae3c243,Inbound,Returns,Fraudulent User,,9998d13b-1803-465e-86c1-e6ee18330b81,,23/08/2023 19:26,23/08/2023 19:27,23-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1ae3c041-dbd8-460b-a1ec-a3e4b61c8251,Inbound,Returns,Reverse Pickup Enquiry,,80d64960-9bbd-4d3e-813c-0405c259d9e5,,23/08/2023 06:02,23/08/2023 06:08,23-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
812bbe43-c294-40e9-bbbc-3ec1ae859bab,Inbound,Returns,Reverse Pickup Enquiry,"Iam so dissatisfied with your service After the product pick, today is the 3rd working day and I didn't get my refund till...??????????????????????????????",dff53392-3543-4725-9ae9-435c9bb3c887,,23/08/2023 10:57,23/08/2023 11:07,23-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
65eb7be6-6583-4250-9628-e8e1eb0c7c1b,Outcall,Returns,Reverse Pickup Enquiry,,0ad8eefb-b0ed-4c2a-8c15-6e002ac6f669,,23/08/2023 17:52,23/08/2023 20:11,23-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
1e9de5b1-029c-4040-8db6-a594be5d69d4,Inbound,Returns,Reverse Pickup Enquiry,,311edf4a-4cbd-4dc8-89e0-dcc76eaa9df3,,23/08/2023 12:15,23/08/2023 12:19,23-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
adb58536-32dc-4858-a223-83badbc283e1,Outcall,Order Related,Installation/demo,,d0c48f43-b2b4-444c-bc4b-82febc1e32db,,23/08/2023 07:21,23/08/2023 07:24,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
44c2f30d-0799-4a73-b951-8e49b96ab78e,Outcall,Returns,Service Centres Related,,e3a4ebac-546e-4977-8af3-a4ee0fdbff95,,23/08/2023 09:57,23/08/2023 10:20,23-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
b27e67c4-7243-42b9-90d4-bdc513337c6e,Outcall,Product Queries,Product Specific Information,,2c946ea5-b103-4bf8-a68b-180a74a4605c,,23/08/2023 10:00,23/08/2023 10:01,23-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
574eeea4-043b-4e53-8892-7c377b5067ff,Inbound,Returns,Reverse Pickup Enquiry,,421db016-91c6-448d-8248-73dd2e6f4fdb,,23/08/2023 21:28,23/08/2023 21:30,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
9221758b-3270-4327-b4f2-1dde62ef103d,Outcall,Returns,Reverse Pickup Enquiry,Good,3c021dc6-4135-485b-b7fb-55d9e040a283,,23/08/2023 23:14,23/08/2023 23:16,23-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
8bec190b-775c-46bd-af88-66f69be34531,Inbound,Returns,Missing,,98033b02-53c8-45b2-ad2a-33a5d10bf36f,,23/08/2023 15:42,23/08/2023 15:56,23-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
bc0292e5-5fa9-40f5-9077-40802fcdee2b,Inbound,Returns,Missing,,f5b5adc1-3522-45ed-8bc5-431dd5b427c9,,23/08/2023 16:35,23/08/2023 16:36,23-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
0468e7c2-550d-4055-b159-97623488a626,Inbound,Returns,Fraudulent User,,97330b57-e7b4-44a5-84c7-8a73a28322d5,,23/08/2023 20:15,23/08/2023 20:22,23-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
5fe05548-44fe-4b6a-a5dd-35ed85ac4e77,Outcall,Returns,Reverse Pickup Enquiry,,a30caefe-a9ee-4e4e-93ab-bc7cb1bee5fb,20/06/2023 11:35,23/08/2023 19:27,23/08/2023 20:02,23-Aug-23,ROHTAK,LifeStyle,1540,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
41592238-693b-4f64-9ea6-a98292763ea2,Inbound,Refund Related,Refund Related Issues,,42093163-aabf-4d82-8c6f-107c1dfbc48e,,23/08/2023 08:08,23/08/2023 08:08,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
f6774c0c-3c85-453e-aa5b-01dbd2656703,Inbound,Order Related,Invoice request,Very good ,f290c125-8dae-42ca-96f8-9502e0283536,,23/08/2023 13:37,23/08/2023 13:41,23-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3e1e96e4-2a3b-4b82-8dc6-a60922486ffe,Inbound,Order Related,Installation/demo,Happy ,33106153-9da2-4b11-b507-98c8869e651e,,23/08/2023 17:20,23/08/2023 17:36,23-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5bdf4898-73fa-4ffd-b599-12d13c972aeb,Inbound,Returns,Fraudulent User,,f8c2e0f7-b02d-45b0-b52e-e54aab4f0708,,23/08/2023 21:50,23/08/2023 21:52,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
f91a2df9-601f-4754-9bcd-c7fa71b450ff,Inbound,Returns,Reverse Pickup Enquiry,,449ffd2d-72c6-4c7f-8dac-46011cd2dfb2,,23/08/2023 21:49,23/08/2023 21:50,23-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
f4fc3306-c2c6-4bc5-8e39-82257f58ff5d,Outcall,Order Related,Order status enquiry,,427894d3-3b24-4107-842f-1de8e7488615,15/08/2023 02:39,23/08/2023 03:08,23/08/2023 04:22,23-Aug-23,NEW DELHI,LifeStyle,649,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
e880d931-7b6b-406d-977e-27ba998f0159,Inbound,Order Related,Delayed,\"Customer care agent unavailable right now\" problem. Maximum times ,27837f3e-5808-4130-8d01-2662c354e418,,23/08/2023 11:47,23/08/2023 11:48,23-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,4
b8a6b94c-a391-4e3b-b002-032451781e9b,Outcall,Returns,Reverse Pickup Enquiry,,aeb8bf34-9769-4cbc-a9af-8b6ae06f951d,,23/08/2023 11:37,23/08/2023 11:43,23-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
bd8319c7-6930-40b2-b73e-d8bef29838c9,Inbound,Returns,Reverse Pickup Enquiry,All good ,be950eae-d876-4110-9e85-0c7b4a30c8d1,,23/08/2023 07:48,23/08/2023 07:50,23-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e6442759-14f9-403e-acdb-9bdcab37c72b,Inbound,Shopzilla Related,General Enquiry,,518b9c92-4d65-4cef-a7ab-b27ecf9a6865,,23/08/2023 09:13,23/08/2023 10:15,23-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
bda138db-b9c9-460d-8ccf-5ec93d4ffd59,Inbound,Refund Related,Refund Related Issues,,96ab8e29-1586-4104-beba-d4375abfd858,,23/08/2023 13:51,23/08/2023 13:53,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
89dc2773-6efe-49be-80fc-e6e160f994ba,Inbound,Feedback,UnProfessional Behaviour,,ec6989c2-cd78-46a0-b852-3393aadd9023,,23/08/2023 11:23,23/08/2023 11:24,23-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
1007f3ef-c050-49de-b623-c9a72366006c,Outcall,Returns,Reverse Pickup Enquiry,Please resolve the problem immediately ,07420b3a-d19f-44db-b9dc-5df184b23832,,23/08/2023 15:57,23/08/2023 17:57,23-Aug-23,,,,,Cynthia Mills,William Park,John Smith,31-60,Morning,4
b102bac3-ec9d-4623-8842-cb32994f2f08,Inbound,Returns,Reverse Pickup Enquiry,??????????,47a0e93f-db4a-4102-8c01-fc0b860a0d76,,23/08/2023 11:07,23/08/2023 11:08,23-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,1
e4862f01-e716-470f-baf7-835280ac9412,Inbound,Order Related,Seller Cancelled Order,,b51e2cf7-c7b2-4683-98b2-447af60f4348,,22/08/2023 22:41,23/08/2023 06:53,23-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
c04fb667-568c-46d1-8a53-422857fa8b06,Inbound,Order Related,Installation/demo,,7e941f2e-8f1c-4800-83bd-51615680401e,,23/08/2023 10:04,23/08/2023 10:06,23-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0c265cbc-f31f-4361-a961-9f2d93702018,Inbound,Order Related,Delayed,,cb2674a2-68c1-4b6f-b31a-7bb3d629a2ff,02/08/2023 19:01,22/08/2023 21:20,23/08/2023 13:57,23-Aug-23,ARRAH,Books & General merchandise,175,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
fae6cc5f-62f9-4938-8b5b-b3779adae577,Inbound,Order Related,Order status enquiry,,4660f337-f7a3-420b-bce5-09ac69c07c85,,23/08/2023 11:07,23/08/2023 11:12,23-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2bf34859-7ba7-4bd7-ac75-c133bce50bd2,Inbound,Cancellation,Not Needed,,f5e25342-ec31-41fc-92cd-c041bb677af5,,23/08/2023 21:25,23/08/2023 21:27,23-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
ddaa0aef-1d4f-4efd-b41a-2e5b0de00fcd,Inbound,Returns,Return request,,d8313689-6de2-4048-b6bc-905fda695c06,,23/08/2023 09:49,23/08/2023 09:51,23-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,4
06854805-2b7f-454a-8b8c-f57d3c2c0547,Inbound,App/website,Issues with Shopzilla App,,ece3124c-6af9-468a-8945-c77e8f98b6f3,,23/08/2023 23:22,23/08/2023 23:24,23-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
48d08513-8b0a-4216-9f96-b9345b137aa2,Inbound,Returns,Return request,Hi ,1830f2d0-4df8-4939-b8cf-935c8015d59e,15/08/2023 15:57,23/08/2023 12:19,23/08/2023 12:20,23-Aug-23,FAIZABAD,Books & General merchandise,375,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
7e610687-3568-420e-9745-9dcd2290c90d,Inbound,Refund Related,Refund Enquiry,,27e0d4b5-e951-46d6-9933-bc4c83fb1eaf,,23/08/2023 12:11,23/08/2023 12:12,23-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a77c5ee9-66ee-4005-b2b7-7aba4b482464,Inbound,Returns,Reverse Pickup Enquiry,,3ef6c3ec-a5aa-44f9-b488-5d3653139557,,23/08/2023 12:06,23/08/2023 12:29,23-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
77171942-b33e-4b91-846a-5c27a9e95028,Inbound,Product Queries,Product Specific Information,,a81354a4-84f1-4b27-ae00-7036d201b25d,,23/08/2023 17:35,23/08/2023 17:39,23-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,4
56b26c36-f3fa-434c-ae6e-29158c0bcb26,Inbound,Order Related,Installation/demo,Ok,8248cdb2-022f-4bbc-bb57-e5cd7bcebcbf,,23/08/2023 23:20,23/08/2023 23:22,23-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
d31934cc-e601-4402-b084-8ae3608599c6,Inbound,Returns,Fraudulent User,Good person ??,a7a7877e-794a-46ac-ab09-5032046d0670,,23/08/2023 12:04,23/08/2023 12:06,23-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
aab865b8-c816-4185-b9fc-b0992d92a029,Inbound,Order Related,Order status enquiry,,b1c45085-5a73-4e42-afcd-1d9ec96ef4a9,22/07/2023 12:11,23/08/2023 16:06,23/08/2023 16:45,23-Aug-23,SUPAUL,Home,1999,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
e907c249-d2f9-4cad-ba88-c33bb1a4163a,Inbound,Returns,Reverse Pickup Enquiry,Customer support good and nice service but... Shopzilla seller fraud,9a6192d6-e5b8-4265-9b42-6c275bb6c41e,,22/08/2023 08:08,23/08/2023 07:48,23-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
df9cb989-1ee9-492e-86e6-dd9d84af9efb,Inbound,Returns,Return request,,680b057c-18fa-4785-a122-749f0dc5adce,,23/08/2023 11:04,23/08/2023 11:14,23-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
20ec1289-7be2-4b42-b379-065ee325def3,Outcall,Order Related,Order status enquiry,,7d0cadcf-e744-4182-96ec-c28851b5d85a,,23/08/2023 18:07,23/08/2023 18:08,23-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
ada230bd-41ff-4283-a616-6bf6b734744a,Inbound,Order Related,Delayed,,a5d2a28e-7f79-4feb-88c8-2a88e5731f6e,,23/08/2023 10:38,23/08/2023 10:39,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,2
985e46bf-6340-4242-9298-6bd86acb2c0e,Outcall,Order Related,Order status enquiry,,9e7187ac-5a55-4094-8f03-c130dd3cadfe,,23/08/2023 10:21,23/08/2023 10:26,23-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
352fc031-ad0b-43c2-8f52-0e0bfbd52511,Outcall,Order Related,Order status enquiry,,91e63fff-1ef2-44d7-bebb-3a4c03088e91,,23/08/2023 17:58,23/08/2023 17:59,23-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
4c722e6f-9994-4647-9810-bb007280a487,Inbound,Returns,Fraudulent User,,c7787631-954d-4361-b0b1-cb4792e43ea9,,23/08/2023 20:18,23/08/2023 20:33,23-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
8266f0b5-2165-4b29-80c2-11c17ad6d859,Outcall,Refund Related,Refund Enquiry,,b5ab2230-db9a-40ee-839e-72d3f95982ad,30/07/2023 07:00,23/08/2023 18:57,23/08/2023 20:08,23-Aug-23,PUNE,LifeStyle,290,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
33d21982-8c60-432b-8594-13c106dbe0ba,Inbound,Order Related,Installation/demo,,460f6081-eae9-42af-8824-fda4c20280a5,,23/08/2023 10:20,23/08/2023 11:13,23-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
6cdb1088-a717-4128-8be4-987a06ec76bf,Inbound,Returns,Missing,Thanks mem,42135d56-72bd-4704-9df3-47278a37f0cd,,23/08/2023 10:33,23/08/2023 11:19,23-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
079d9cdf-bc54-455c-b76e-1901e7c83576,Inbound,Order Related,Order status enquiry,Nice,c4b46747-7e34-4c1d-9261-4cc7f7eaa616,,23/08/2023 17:01,23/08/2023 17:02,23-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
3514e44e-def6-467f-8868-c0f664156086,Inbound,Product Queries,Product Specific Information,,e551fe9e-7e76-4012-a824-db5dba246ae7,,23/08/2023 18:18,23/08/2023 18:21,23-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b3796040-3423-426d-a4e2-c65dd687da36,Inbound,Returns,Exchange / Replacement,It was a good conversation I hope you will resolve my issue.,e8aadfbe-57ff-4954-bbd1-c86602ce4db9,22/07/2023 13:10,23/08/2023 23:52,23/08/2023 23:53,23-Aug-23,SHAHJAHANPUR,Mobile,24999,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a2d85117-4d59-43fb-96ac-37b55634c233,Inbound,Order Related,Order status enquiry,I must say Mr   was really polite and I like the way he talk ,3fa2f2ed-7baf-4378-a0a3-b0fbbe1ecc24,18/08/2023 07:52,23/08/2023 19:48,23/08/2023 19:49,23-Aug-23,SHRIRAMPUR,Books & General merchandise,72,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
4f7f28f1-b84a-409f-91be-0a09260bce30,Outcall,Cancellation,Not Needed,,f930b383-a0f0-4c2f-baba-fee72061a2da,,23/08/2023 00:15,23/08/2023 00:23,23-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
0bfe07fa-f35d-45e4-ac89-1669d3289713,Inbound,Returns,Reverse Pickup Enquiry,,056556da-3de4-4879-90c1-d428c2a1e9c2,,23/08/2023 13:30,23/08/2023 13:31,23-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
6826284c-cf77-4b1c-ad4e-28334c959486,Inbound,Returns,Service Centres Related,Nice Information ,ae0e0fac-7f50-444c-a25b-958fc0d519b6,,23/08/2023 21:06,23/08/2023 21:52,23-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
bcc6c336-c4b9-455c-a7ed-a71b1df9a9ea,Outcall,Feedback,UnProfessional Behaviour,,94ae3234-496b-48b7-842d-732207126247,,23/08/2023 06:51,23/08/2023 06:59,23-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
7841ae9d-eefb-494c-b5c6-cf4076bd04c3,Outcall,Returns,Wrong,Good,40f935b9-a201-4a1d-bbbf-b61786ae452d,,23/08/2023 18:43,23/08/2023 18:44,23-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5b6f281a-6c67-45fd-9765-d14424b501fe,Email,Returns,Missing,,ad654b88-0a91-41c4-aa53-222e28ba6552,11/08/2023 19:57,23/08/2023 14:39,23/08/2023 14:42,23-Aug-23,MOTIHARI,Electronics,348,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
e7daedbf-6647-4423-91e0-a6646fb8fe77,Inbound,Returns,Fraudulent User,Ensure ordered products are actually delivered ,b0e62cb2-85bc-4116-84fb-eb5b3809ae1b,16/08/2023 11:56,20/08/2023 23:51,23/08/2023 12:54,23-Aug-23,JAMMU,Books & General merchandise,163,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
44f325aa-3cb8-404c-a482-39d7a02a4980,Inbound,Returns,Fraudulent User,,5fe83d8e-df32-4908-baad-5e3dd46ba079,,22/08/2023 19:34,23/08/2023 08:56,23-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
dc7d14a1-7ca6-4756-92c4-ded7179b0ab7,Outcall,Order Related,Order status enquiry,,c060d4e2-8702-48eb-bb25-e45b846c24e1,,22/08/2023 23:28,23/08/2023 00:49,23-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
23d950d7-e75f-40b0-811a-95edccbc738d,Outcall,Order Related,Seller Cancelled Order,,c4b2d3be-5d21-43c3-92dd-c11dc969da51,,23/08/2023 10:52,23/08/2023 10:54,23-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
c909ee74-fe61-4310-ad61-c1834159d641,Inbound,Returns,Reverse Pickup Enquiry,,11e95e6c-154d-4354-bf56-526c3e7bb876,,23/08/2023 10:37,23/08/2023 10:42,23-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
4bb0a12a-9803-4c91-a919-04a3ec386aaf,Outcall,Returns,Reverse Pickup Enquiry,,3ab1dd62-267e-4445-97a5-3a78677ca5e2,,23/08/2023 18:57,23/08/2023 18:59,23-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
6e4f7e6c-6043-4f87-b009-7d3d5cf03021,Inbound,Returns,Reverse Pickup Enquiry,Nice ,895f5e8a-4ce3-49a2-a14c-e83fbee332a7,03/08/2023 22:16,23/08/2023 15:17,23/08/2023 15:18,23-Aug-23,SWAIMADHOPUR,LifeStyle,379,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
fa86614c-4bbf-4f80-ae66-1371894d0a9e,Inbound,Returns,Wrong,,83ea322a-a6c2-44a2-b61a-3a94205f9dd2,,22/08/2023 22:30,23/08/2023 02:14,23-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
59ff607c-7d12-4ba8-8ca4-016c76860108,Email,Order Related,Delayed,Nice voice ,7f58cfda-ca5e-4ab8-ab29-7e05114400d7,,23/08/2023 08:24,23/08/2023 08:28,23-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
374a5ceb-658c-4ada-88f2-5a31724938a2,Outcall,Payments related,Online Payment Issues,,be6ddfc0-f0e9-4f96-8817-34823379c5fa,,23/08/2023 09:27,23/08/2023 10:28,23-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
efb18ea5-de30-4fdb-8cf0-25c1659c321a,Inbound,Returns,Reverse Pickup Enquiry,,8408eb8a-8948-4d69-bdd0-d8b2d34889d5,,23/08/2023 17:36,23/08/2023 17:37,23-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
c5848a91-990d-4d62-a463-dc07270c1c40,Inbound,Returns,Return request,,f7272fc2-3e27-4cb4-a250-f9b4352d712b,,23/08/2023 20:56,23/08/2023 20:58,23-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
16ea83b2-2849-440c-8683-ceb594e2fbf9,Outcall,Returns,Reverse Pickup Enquiry,,010fc504-01d2-4959-9550-8fea51d9e3c5,,23/08/2023 11:37,23/08/2023 11:41,23-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
b6ff831a-8f75-4463-ab77-6c734417a14e,Inbound,Order Related,Invoice request,,3b26daa0-a0fe-4283-8e94-d1ec5936dfae,,23/08/2023 12:10,23/08/2023 12:13,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
f68f3816-d3a2-4608-bf2f-80d1507c01f1,Inbound,Returns,Reverse Pickup Enquiry,,d0904b38-e3c8-47a5-bea1-6270909e3f23,,23/08/2023 13:58,23/08/2023 13:59,23-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9b2c2d18-ad35-4915-8cf7-178de4d1470a,Inbound,Order Related,Order status enquiry,In few areas the delivery partner guy does not come to residence and call us on road to collect the parcel and some time he comes late at around 9:45 pm .,9fc90f2d-db7d-4388-99db-6be2306bafe1,,23/08/2023 14:06,23/08/2023 14:07,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
290a3acc-66f2-4ba0-a450-d0273e7de062,Inbound,Order Related,Order status enquiry,,5968812f-f259-4025-835b-4527fb4b2834,,23/08/2023 21:24,23/08/2023 21:29,23-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
ae8f9a6e-ed4b-4521-a6e0-466f89ff6b0a,Inbound,Product Queries,Product Specific Information,,66b2e609-31ec-4ce0-9092-2ed3047cdf73,,23/08/2023 21:42,23/08/2023 22:40,23-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
8040eb97-8446-419a-9110-44ab4685ee65,Inbound,Returns,Return request,,2934e7e5-c975-4e18-84a4-bd88da008325,,22/08/2023 18:10,23/08/2023 19:51,23-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
65692561-380e-4cc5-9b0c-6fa567a9686d,Inbound,Returns,Reverse Pickup Enquiry,Returns of damage grocery item should be addressed at the time of delivery ,bd7bd6c0-da56-4701-a730-50cb34005dfc,,22/08/2023 22:29,23/08/2023 05:42,23-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e4e88334-6b50-4ce1-b53b-ef64933271d3,Inbound,Refund Related,Refund Related Issues,,eb61a14a-705b-464b-b8a0-2f19d7e5e3d7,,23/08/2023 14:35,23/08/2023 15:23,23-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
71585647-0574-4c1e-8d5a-2d2f31b14ec4,Inbound,Order Related,Installation/demo,,d53c12f0-e1cd-42c4-8c96-a47d01420822,,23/08/2023 19:22,23/08/2023 19:38,23-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c5311502-1c0d-45e1-85ae-e4b4abb3fa8b,Inbound,Order Related,Installation/demo,,129c8b83-429d-4603-b3fe-ddc81032b8ef,,22/08/2023 09:44,23/08/2023 19:45,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
6c456783-fa55-486a-b0e9-73ab8d675453,Inbound,Returns,Reverse Pickup Enquiry,I m not satisified,c3f8b852-02bb-4775-8fe0-c84c9bed56e4,,22/08/2023 20:11,23/08/2023 16:47,23-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,1
9284a9f2-c876-49b4-ae0b-c9dc9a823b9a,Inbound,Returns,Fraudulent User,,94c6745b-3b4b-4585-849f-3c8c95760c11,,22/08/2023 19:38,23/08/2023 08:56,23-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
28e51bb3-f04a-4066-8fdb-b939e95a7d6b,Inbound,Order Related,Order status enquiry,Thank you ,3225d3b7-36ad-49c5-8d00-97fab8671527,,23/08/2023 00:21,23/08/2023 00:22,23-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
e2ae3f00-75d8-44da-9f64-a5434bad264e,Inbound,Returns,Return request,,57695b6b-51c8-4f13-a838-72568dc5b0d0,,23/08/2023 14:01,23/08/2023 14:04,23-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
e6fd34ed-f420-41f0-b7d8-7d5cb323afcd,Inbound,Returns,Reverse Pickup Enquiry,,438e78c2-debc-4399-a3b4-2d200c0d3ee5,,23/08/2023 20:49,23/08/2023 21:00,23-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
3ee74609-2297-40c8-bab7-7f529a6b0074,Inbound,Returns,Reverse Pickup Enquiry,,fd8da9a0-603e-4e09-af57-2dd16bf26b32,,23/08/2023 11:05,23/08/2023 11:07,23-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
203e171a-8cf3-4763-8299-d25e292e37da,Inbound,Returns,Return request,,b1d20b90-fa7b-41db-bac4-0e444410c848,,23/08/2023 12:47,23/08/2023 12:51,23-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
03700f25-43fe-4c01-95eb-3d589f43c33f,Outcall,Returns,Return request,,25890b86-ab29-4f8f-8c1a-b52a8ffee0b9,,23/08/2023 07:48,23/08/2023 07:52,23-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0ced11f8-8c57-4b90-b3bc-675072d254b3,Inbound,Cancellation,Not Needed,,20df8b00-b416-425a-886c-1f8b43a2ace6,,23/08/2023 19:40,23/08/2023 20:07,23-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b6d89825-c528-4325-9681-ec2aaa96964b,Inbound,Order Related,Order status enquiry,,a1fdda9e-1a33-4d55-bc85-5411e547e2d7,,23/08/2023 20:09,23/08/2023 20:10,23-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
7e211e67-8372-4812-83cd-bfc81de6aef4,Inbound,Returns,Reverse Pickup Enquiry,,0dcf5cbe-2014-41dd-80ea-c9ea48a7a68d,,23/08/2023 11:25,23/08/2023 11:29,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
f9f7c59f-fb70-4659-8fff-74870862ec8f,Outcall,Returns,Missing,Nice ,bf89e139-c91f-485d-96f9-6336caa36d98,,23/08/2023 14:48,23/08/2023 14:49,23-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
29860c27-ef55-4742-b49c-6856490acaec,Inbound,Returns,Reverse Pickup Enquiry,,e3425bc7-b569-42d9-996a-286a3682a0e0,,22/08/2023 23:59,23/08/2023 00:04,23-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
592e031a-5d10-4413-87d2-04070e99e9a4,Inbound,Returns,Reverse Pickup Enquiry,,aaf70bbb-5c4f-4865-a8c5-8b05bb28915f,11/08/2023 12:58,23/08/2023 09:38,23/08/2023 09:38,23-Aug-23,GORAKHPUR,LifeStyle,999,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
7cd09f1a-87d5-44a2-bc1b-9a1c4ac3b33e,Email,Others,Call disconnected,,b7764591-91eb-494f-a52f-70918ae01908,,23/08/2023 10:08,23/08/2023 10:19,23-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
a65c958f-fc13-41be-b06e-133237c6ac43,Inbound,Order Related,Delayed,Good ,509148b4-441e-4c97-a114-3cd1f1fadb5e,,23/08/2023 16:48,23/08/2023 16:49,23-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
d78acabb-be3a-42ee-a8e5-90c1d9f5996f,Inbound,Order Related,Order status enquiry,Thanks regardsGood satisfaction reply ,8f1f12e2-bd8c-404f-9249-a5d66d653b87,,23/08/2023 20:38,23/08/2023 20:38,23-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
78e0d25f-4328-4941-8d63-3b3ee65b827e,Inbound,Returns,Return request,CUSTOMER SUPPORT EXECUTIVE IS SO INFORMATIVE AS WELL AS TIME EFFICIENT,cc093117-4347-4cdf-87d4-2a81bec19d5e,,23/08/2023 15:25,23/08/2023 15:26,23-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
af9f11dd-f0b7-4aad-86ce-cc5e56f4ad26,Inbound,Returns,Wrong,Fake platform Shopzilla ,5efdd63f-3f2e-449d-93b9-daa7df4869c2,,23/08/2023 20:20,23/08/2023 22:04,23-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,3
e9bc2a91-5436-4076-9155-ff1e3c3863d5,Inbound,Returns,Reverse Pickup Enquiry,Good ,eed3ad56-f889-4c06-ac30-8e3492d99a63,,23/08/2023 20:33,23/08/2023 20:34,23-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
8cfea238-4606-4e8f-a928-6446dda87531,Inbound,Feedback,UnProfessional Behaviour,,080c43e0-64ba-4364-bf38-113d9f510a4c,,23/08/2023 11:23,23/08/2023 11:31,23-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
533e3b43-6a28-4eb8-866c-aa8b7da60d00,Inbound,Cancellation,Not Needed,Good manners ,d7876d16-55f4-4ae4-a5fe-31a035f9fc2e,,23/08/2023 11:35,23/08/2023 11:36,23-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
cebae659-9c0f-4a09-9a1c-75c2ee46fce7,Outcall,Order Related,Customer Requested Modifications,Thank you  apne ache se samjhaya I hope delivery  shi tike jaye  Aap mere se cll krke contect kar sakte hai any time sukriya ????,07423ed0-fb77-480d-b43e-430c61741976,,23/08/2023 15:41,23/08/2023 15:45,23-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1a292aea-a155-465e-9bdf-f36c3401fb60,Inbound,Returns,Reverse Pickup Enquiry,,e82c35f1-dbe3-4e5b-ad65-206103f8e0dc,,23/08/2023 21:21,23/08/2023 21:39,23-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
eb99f0b5-265b-44c0-ad46-1ed6af9b86cb,Inbound,Returns,Service Centres Related,,f11ca97f-b8eb-477e-b16a-61764f241dfe,18/07/2023 20:56,21/08/2023 19:18,23/08/2023 05:28,23-Aug-23,ADILABAD,Electronics,999,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,1
5fcf5091-ba62-4da2-a661-9df54bfb31ae,Outcall,Returns,Reverse Pickup Enquiry,4 times called for same issue which is unresolved over one month. ,698ce4fe-9ad2-46f1-9cf8-ff799d00a893,,22/08/2023 16:35,23/08/2023 00:28,23-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
28ce34b7-8c64-4af7-8c94-fb434b3ff70c,Inbound,Returns,Reverse Pickup Enquiry,,c591a34f-9f10-4e18-b91b-3fda55c10b31,,23/08/2023 15:03,23/08/2023 15:07,23-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,3
6889de60-af22-4c64-91bb-1374770ec3a1,Outcall,Order Related,Order status enquiry,,5c436d9c-7b8e-4ec6-8aeb-6efb5c871fb7,,23/08/2023 10:53,23/08/2023 10:56,23-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
b1de55db-078b-4dab-a86e-240caa81321c,Inbound,Returns,Return request,5,5273f48c-80ab-4edc-a0d5-b781e84476a9,,23/08/2023 09:51,23/08/2023 09:53,23-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
b5ac9f49-4ef5-472b-97a7-a66876a4b46e,Inbound,Order Related,Order status enquiry,,000b0806-3bac-4bb2-bafc-3af7cac244c4,,23/08/2023 13:51,23/08/2023 13:57,23-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
1cdb1310-4070-41fb-9217-f3645adeb5f6,Inbound,Order Related,Order status enquiry,,78571f92-3278-4988-b1bf-6c43567f8f5d,,23/08/2023 23:04,23/08/2023 23:13,23-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
72be52cc-2f1d-4907-bea8-1f0ab35ceb9a,Inbound,Returns,Reverse Pickup Enquiry,,34c5481c-b3de-4775-87fb-abd08f149aad,,23/08/2023 19:59,23/08/2023 20:19,23-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
29ae134e-75f6-41d7-bc9b-adaa0c59fe4e,Outcall,Returns,Return request,,dc40e8c0-7238-4d2c-913d-ebc1246577c5,,23/08/2023 14:44,23/08/2023 14:48,23-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8bbd882a-1581-4223-894e-40f572c1b47e,Outcall,Returns,Return request,,49ecea7a-2a76-406b-901c-1f69f2744e12,,23/08/2023 15:08,23/08/2023 15:09,23-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,4
121e3fc1-37f0-4444-8f9e-6fb16cc08a18,Outcall,Returns,Reverse Pickup Enquiry,Complaint against delivery agents needs to be taken seriously and action is required,926d4f0e-ed4a-4bca-8a75-9ffe75cbfe31,,23/08/2023 19:03,23/08/2023 19:05,23-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e114c490-0f1b-40d4-8784-b3df0445e4e1,Inbound,Returns,Reverse Pickup Enquiry,"Very good knowledge and she firstly listened to my problem, after that he cleared my complaint",6056c307-2ae2-4d76-b9f7-554a5f6ca1d3,,23/08/2023 21:53,23/08/2023 23:55,23-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ec71d72f-b69e-4d04-93d0-3bee61fb8bfb,Inbound,Order Related,Delayed,,024a0414-c11d-4b0d-855a-e82ca38d9d07,,22/08/2023 22:43,23/08/2023 07:06,23-Aug-23,,,,,Victoria Douglas,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c6ff95df-52f7-45b6-b93a-4d026eaa9fc7,Inbound,Returns,Return request,,d0a7e80f-cad5-4d13-a4e0-2a36b20fcfd8,12/08/2023 08:57,23/08/2023 21:30,23/08/2023 21:31,23-Aug-23,SAHARSA,LifeStyle,299,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1a6520a6-7ca4-4b47-bbc6-f660c90d1d5b,Outcall,Order Related,Invoice request,Overall good experience ,a22b15a9-7fec-47e4-891a-d76adf8b7419,,22/08/2023 15:03,23/08/2023 08:59,23-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
502e8884-a541-4ee3-972d-2eff9f463f19,Inbound,Order Related,Delayed,,e871aab0-ee0e-466d-b609-cb5214b2782b,,23/08/2023 13:29,23/08/2023 13:31,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
42b4bc05-dc69-4c92-bc36-bd464d1d6604,Inbound,Returns,Reverse Pickup Enquiry,nice voice mem ??,e952632b-bdf6-4c8f-a03a-7082ae802e2c,,23/08/2023 14:19,23/08/2023 14:20,23-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
bc28f6a5-e38e-4e34-ba93-f13f3a917424,Inbound,Returns,Fraudulent User,,9adb2611-4b34-46e0-94d2-baff097ada62,,22/08/2023 16:57,23/08/2023 09:34,23-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
8cc63745-d7ee-4b3b-9fdf-7b3272772ef9,Inbound,Returns,Reverse Pickup Enquiry,,350e57c6-84c4-4f00-bbac-0c1573409215,,23/08/2023 17:00,23/08/2023 17:06,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
9faca35e-4283-42fe-a062-2d2ae9bb9a34,Inbound,Order Related,Order status enquiry,Very good ??,49489c07-d7ff-4815-8c7b-020b52039a55,,23/08/2023 12:27,23/08/2023 12:28,23-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
0811d5c7-f8b8-4b4d-90e2-5b07fb1f5846,Inbound,Cancellation,Not Needed,The person I was speaking with has very limited knowledge and not helpful at all. He didn't resolve my query but he was trying to convince me with his unacceptable logics. ,d873fdd7-d672-4773-8a1c-6bfbf0835214,,23/08/2023 10:41,23/08/2023 11:31,23-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
720806f4-4ea0-41ed-b939-18c02afacda5,Inbound,Returns,Service Centres Related,,584c71fe-32b3-42cf-9ad1-28c385cfd1d0,,23/08/2023 14:07,23/08/2023 14:08,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
72ecc861-76f7-4f43-9ef1-0bf65af83a4b,Inbound,Returns,Reverse Pickup Enquiry,Not happy with the customer service ,f1b45933-6b65-464b-87e7-7152825dd8bb,,23/08/2023 17:37,23/08/2023 18:02,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
2b476762-c836-4682-b908-6c72c2af678f,Inbound,Order Related,Installation/demo,,59d904df-c578-4e26-b816-18f0734237e3,,23/08/2023 09:01,23/08/2023 09:09,23-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
ebf9e157-1e70-41e9-8cad-7e6e7ae1579b,Inbound,Returns,Reverse Pickup Enquiry,,a5269349-3966-4671-8b48-b90a6079730f,,23/08/2023 10:42,23/08/2023 10:50,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
50fcf992-8e89-4171-99b4-8ce3694e3630,Outcall,Payments related,Payment related Queries,,09e1e4ba-9382-4e51-8ade-addab8709641,,23/08/2023 11:45,23/08/2023 11:56,23-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
ba0b2a1f-88c3-42b8-aa29-71e5ac40b82e,Inbound,Order Related,Installation/demo,Very good ,6794b1bb-b430-48e2-8845-0a83e16d5b08,,23/08/2023 21:27,23/08/2023 21:35,23-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
c118da5e-25b8-4437-8fae-4f7c44ee30fb,Inbound,Returns,Reverse Pickup Enquiry,,22b37312-b70d-41b4-bc0c-48f202bca87c,23/07/2023 12:06,23/08/2023 12:47,23/08/2023 12:51,23-Aug-23,KATIHAR,Home Appliences,1490,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
3e1b58e4-3401-467e-b21a-9cc3d28a6412,Email,Refund Related,Refund Enquiry,,53965a88-418f-4895-bcd2-60da35d8309f,,23/08/2023 16:05,23/08/2023 16:10,23-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
f251c8a6-9f12-4c06-9044-0ef412ba3fdc,Outcall,Returns,Reverse Pickup Enquiry,,a483d1a1-fe80-4763-b9b6-eb44e5d24d25,,23/08/2023 11:03,23/08/2023 11:12,23-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
c1ea0d9a-e1dd-4eca-9ece-c45dc51b11ea,Outcall,Returns,Reverse Pickup Enquiry,,e917a9e2-90be-4802-8813-fb668ac6aa31,,23/08/2023 17:43,23/08/2023 17:48,23-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4306a2a5-a8dd-495c-8a94-6bbba4255c05,Outcall,Returns,Fraudulent User,,2edacf29-a282-49c4-b5ec-23950688e041,,23/08/2023 20:46,23/08/2023 22:44,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
f460076f-3f19-4488-b7ab-4d76f1bc1425,Inbound,Returns,Reverse Pickup Enquiry,,a8f0d46f-f1c0-4e0c-a004-cc34f02e5bf7,,23/08/2023 17:20,23/08/2023 17:25,23-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
e6178799-9c40-450d-a848-ee33022e9cff,Outcall,Order Related,Order status enquiry,Helpful,3e24f595-9cbf-4027-96f8-b3b1145a9cd8,,23/08/2023 20:02,23/08/2023 20:04,23-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
2c03d2a1-fe6b-41b6-a1f3-321dc11f91ba,Inbound,Shopzilla Related,General Enquiry,Very good,0e8fdfe2-a366-41b0-b303-0a60ab1caa57,,23/08/2023 21:23,23/08/2023 21:25,23-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b57e1b50-4ff2-4584-ba02-68d0930e12af,Outcall,Returns,Missing,,020c383d-c0ff-4852-aa90-ab9fc2633ab7,17/08/2023 22:41,22/08/2023 18:50,23/08/2023 14:12,23-Aug-23,SITAPUR,Electronics,505,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
14fec499-aa47-48e3-80ca-d81cd94c2461,Inbound,Returns,Reverse Pickup Enquiry,,02756178-2025-4d2e-9310-62258f8f3c91,,23/08/2023 19:00,23/08/2023 19:32,23-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
b35c7f9c-2869-477d-b7dd-d8d647667f3a,Inbound,Refund Related,Refund Enquiry,,5525c40e-b6b2-4ee2-ad5b-690cf00133d1,12/08/2023 15:26,23/08/2023 11:21,23/08/2023 11:45,23-Aug-23,MUMBAI,LifeStyle,269,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
d0d4bd27-a8b3-4a45-b344-7c64de9b4b6e,Inbound,Returns,Return request,,2004597c-e5e2-4637-9bd5-0a1664c7eaa5,,23/08/2023 16:55,23/08/2023 17:00,23-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
906f24bf-390a-4c85-9fab-d150cc0fc1ff,Email,Order Related,Delayed,,926b54d2-5d79-4392-bc1f-a5a767452c7d,,22/08/2023 14:20,23/08/2023 07:30,23-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
2058cb5e-5ba7-4a8b-9e53-57b7509559a2,Inbound,Returns,Return request,,798ef426-a2e8-4c97-a706-421309d4591b,,23/08/2023 19:07,23/08/2023 19:11,23-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
96a196f4-01e6-453c-aba9-0f4838c16043,Outcall,Returns,Return request,,983eec2e-0ad2-4d7a-b2cc-247df3f19576,15/08/2023 07:26,23/08/2023 12:20,23/08/2023 14:06,23-Aug-23,HOOGHLY,LifeStyle,269,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
c9ae22bb-edb5-465a-8972-23106d641389,Inbound,Returns,Reverse Pickup Enquiry,,7c1f2068-b5d4-4e68-95e5-5f4a5f96bc68,,22/08/2023 22:59,23/08/2023 12:30,23-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
d8296f40-b56e-493a-bdb5-a1777b156ed0,Inbound,Returns,Reverse Pickup Enquiry,Mast,86743ec5-fdc8-4d77-a380-55a450b143a6,,23/08/2023 09:05,23/08/2023 13:32,23-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0a239a32-68d0-456a-a911-7e3bccdff026,Outcall,Order Related,Order status enquiry,,299a6fc6-387f-4264-b070-3e1710b9dcd3,,23/08/2023 17:40,23/08/2023 17:42,23-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
93810a5d-2869-46d4-8395-efd3ec17083a,Inbound,Refund Related,COD Refund Details,,0c1cf3d6-3901-444e-ba61-eac12f405da9,,23/08/2023 19:49,23/08/2023 19:58,23-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
0f644aea-2035-42a3-8496-4641460ca607,Inbound,Returns,Reverse Pickup Enquiry,,c8cd1b4c-b9ce-444e-81c3-f79ea68c8a2e,,23/08/2023 12:06,23/08/2023 12:07,23-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
989fa5fe-aa5b-4766-a587-caa658355190,Outcall,Returns,Return request,,c92f885b-3208-4f69-940f-c59919a514d5,,23/08/2023 18:44,23/08/2023 18:46,23-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
40d767a2-c82e-4466-ae4d-655e67d72ed3,Inbound,Order Related,Delayed,,f656d2be-88ea-4a09-9d41-362123c21ec1,12/08/2023 06:09,23/08/2023 20:30,23/08/2023 20:59,23-Aug-23,HYDERABAD,Electronics,1999,,Ronald King,William Park,John Smith,61-90,Evening,3
656e6096-93a5-44f4-8f49-3f9419728533,Inbound,Returns,Reverse Pickup Enquiry,It's good ??,c0b31de7-3abc-447d-8a2d-089485545362,,23/08/2023 21:37,23/08/2023 21:39,23-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
429a3bdc-17b0-4dc5-a6f8-2ce498153816,Email,Returns,Reverse Pickup Enquiry,Good,db36caf8-b1d1-4c4e-8805-32477dddf3c1,,23/08/2023 16:21,23/08/2023 20:15,23-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
e965684a-b9ac-40da-b088-c311d89984f7,Email,Refund Related,Refund Enquiry,,3369c9e1-cc4c-4f1c-adbc-63c3ab16ae13,,23/08/2023 14:10,23/08/2023 14:22,23-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
141dabff-7810-4d17-afbe-c06a79359156,Outcall,Product Queries,Product Specific Information,,a5c91752-b4d7-4aee-9b5e-f58a0211f703,,23/08/2023 00:17,23/08/2023 00:39,23-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
79d598cd-a73a-4497-845a-23db22bdb3ed,Inbound,Order Related,Invoice request,Good work.... Satisfied with your assistance,3dacbdc1-fc68-4352-8916-1f395a3a0a9d,,23/08/2023 08:37,23/08/2023 08:39,23-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c1337626-dd50-4cfc-b104-ba6efc876980,Inbound,Returns,Reverse Pickup Enquiry,,43447693-d27a-4be0-8e7e-669315942027,,23/08/2023 10:12,23/08/2023 10:13,23-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3d1a89ac-bf65-4f1c-bcad-48cfc3937868,Outcall,Returns,Return request,,7696b40e-fb48-45da-b121-bfe63a5310f0,,23/08/2023 20:29,23/08/2023 20:35,23-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,3
294d9393-5be6-4791-8433-941aaf56f6bf,Inbound,Returns,Reverse Pickup Enquiry,,289f5b8f-524b-46c2-8d81-4701a1cc6bd1,,23/08/2023 21:19,23/08/2023 21:29,23-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
6819bfba-b0ce-42d1-a4bf-d94c1702ae84,Outcall,Returns,Fraudulent User,,98745cd5-2048-4662-8988-fecfa58b9cb0,,22/08/2023 16:34,23/08/2023 13:13,23-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
40cf343b-0eda-462f-9c6c-8f27c670e7b6,Inbound,Returns,Missing,,8d1f857c-3dd8-45f4-bf6f-0fc5cd332afd,,23/08/2023 09:13,23/08/2023 09:17,23-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f6584433-fbf6-4715-87a7-bf0ced1f53bb,Inbound,Returns,Service Centres Related,,20d70169-ee79-4f71-a147-ba60ed9a97db,,22/08/2023 20:53,23/08/2023 05:10,23-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
cafadf94-9755-4ccf-bf45-cd5e54bc75b1,Inbound,Product Queries,Warranty related,,183dd74f-3567-4cc2-bce4-804614e1b0b2,,23/08/2023 10:10,23/08/2023 10:13,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
abfa4e74-fca4-437b-80ce-2e6f4ac77b73,Inbound,Returns,Return request,,664ef130-c75f-4977-95ca-cc1b55334a8b,,23/08/2023 22:57,23/08/2023 23:09,23-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
547c09a1-49bc-498c-87f8-45a78286928f,Inbound,Returns,Reverse Pickup Enquiry,I am feel unhappy because I am contact with u 3 or more time but every time saying me Shopzilla team contact u and solve your problem but no team contact with me. Approx Rs 550 loss with order. Product returned to seller but refund not received due to Shopzilla wrong policy.,978c913d-acce-48fe-9ec3-92797c9d4e31,,23/08/2023 13:02,23/08/2023 13:20,23-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
e379c9bd-6d26-4b1e-a2d4-28d41ecf1ba7,Inbound,Returns,Reverse Pickup Enquiry,,7b5d6592-703f-4bca-ac0f-146933b4ee45,,23/08/2023 15:00,23/08/2023 15:07,23-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
f6e5c228-ae05-465c-b420-6e89059c2e95,Inbound,Order Related,Installation/demo,,c758d780-9377-4f53-a219-be50c7c6df9f,,23/08/2023 16:25,23/08/2023 16:35,23-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,3
68a2172a-60c6-450b-a32f-4f08d755079d,Email,Order Related,Installation/demo,,609b648a-5b62-4ac4-8f8a-b3a7cdb3bed7,,23/08/2023 14:33,23/08/2023 15:32,23-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
0ac34c85-d842-42c0-8a65-05605512f7f7,Inbound,Returns,Reverse Pickup Enquiry,,70e75115-b3e1-479f-84bf-c5bebe7e6709,,22/08/2023 18:13,23/08/2023 15:00,23-Aug-23,,,,,Susan Cook,Zoe Yamamoto,John Smith,>90,Afternoon,3
a3d2d926-a6ed-427c-9db2-a44ffbb062c8,Inbound,Order Related,Order status enquiry,Doing great,d1b81565-7ed6-4f86-bd32-18cdaab57ddf,,23/08/2023 09:48,23/08/2023 09:50,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2b7177e7-ea69-41f4-8996-a7d8ca913b41,Inbound,Returns,Missing,Very good customer service support ,dabadb24-9ec1-4726-8e05-117cda0f303d,,23/08/2023 08:24,23/08/2023 09:35,23-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
19f20d62-6a51-4434-8849-a24e8b7cee74,Inbound,Returns,Fraudulent User,,4aa749ba-0bcf-4379-979f-c46b316e244c,,23/08/2023 19:42,23/08/2023 19:44,23-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e1c53ba5-4470-4f51-943c-53cdca8f891a,Inbound,Refund Related,Refund Related Issues,,069c6dae-23fc-4ca1-ae9f-7b1384a2baec,08/08/2023 11:36,23/08/2023 01:42,23/08/2023 01:44,23-Aug-23,BANGALORE,Electronics,280,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
12be2e6c-f2d1-4d92-8a88-427a1cd0d091,Outcall,Order Related,Order status enquiry,,b5547d51-682b-4761-9839-d02a28461bf8,,23/08/2023 10:26,23/08/2023 10:27,23-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
98095a5b-9d5e-4d13-89a6-949ac71e6c1c,Outcall,Returns,Reverse Pickup Enquiry,,32899568-dd59-4a96-bfdf-ed666fcbaa21,,23/08/2023 11:02,23/08/2023 12:16,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
317753f9-14e1-4eae-aa84-a005ce519f41,Inbound,Cancellation,Not Needed,,5dc0e436-5a96-4766-af0b-38270db503a2,,23/08/2023 13:10,23/08/2023 13:10,23-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
04829051-f261-4eb6-9f4c-9bcf5148e7d8,Inbound,Cancellation,Not Needed,,772ae9e3-46c3-4df5-9a3d-954aa0b018a2,,23/08/2023 13:57,23/08/2023 13:58,23-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
f0473a7e-bf0d-48a7-b9bf-374acf67e82b,Inbound,Returns,Reverse Pickup Enquiry,,60b104ef-26a2-4abc-a063-c117a5282f1f,,23/08/2023 14:30,23/08/2023 14:33,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
3a965b46-deb9-4868-9691-8ac3b0ee8457,Inbound,Refund Related,Refund Related Issues,,c9353fca-e662-4748-82bd-a42f135329cf,,23/08/2023 16:50,23/08/2023 23:28,23-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
a3900b16-522a-449a-b9e4-95497a67e65c,Inbound,Feedback,UnProfessional Behaviour,,5f8d1c33-9db7-421a-815f-17d7bb8bcc2d,,23/08/2023 16:49,23/08/2023 16:53,23-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
7c756c14-dab2-4c29-89b5-b16bec8b6875,Outcall,Returns,Reverse Pickup Enquiry,Hi,21e0860b-deba-4d9d-8e3f-cf94f5115070,,23/08/2023 08:11,23/08/2023 08:15,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
85707d62-4b3b-4b4f-a7e9-541b65b0c1b1,Inbound,Order Related,Delayed,,f8ce5007-8393-4e27-9853-63fe11c5aa23,,23/08/2023 15:30,23/08/2023 15:32,23-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
11638c14-42ae-47d3-95fd-19ee5607fe16,Inbound,Returns,Return request,,7b178f57-e5e0-4ad3-983f-f8ef9f5e23da,,23/08/2023 21:48,23/08/2023 22:03,23-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
ed8b6dfb-ca90-44df-bb78-3a21fbb9a0ad,Inbound,Order Related,Order status enquiry,Reasons do bc proper,50261259-e6d8-4a0c-8b2d-d1f9a58b29ed,21/08/2023 18:22,23/08/2023 19:03,23/08/2023 20:37,23-Aug-23,BILASPUR,Mobile,49999,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
1a18bd2c-40e5-4fc7-a926-98b9bc6e0bf4,Inbound,Returns,Reverse Pickup Enquiry,,8d993e14-ba63-427d-828a-a3b9d3d5c9a6,,23/08/2023 21:59,23/08/2023 22:01,23-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,3
e93f2d54-4ff3-4b67-a770-fbfe9aa4bcc8,Email,Order Related,Delayed,,5df93ba4-64d8-4bc7-b555-a3339be90e21,,23/08/2023 06:47,23/08/2023 06:47,23-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
8520d851-816c-4911-93bf-b5a0f9a7297c,Inbound,Returns,Reverse Pickup Enquiry,M,83d5cb32-09f9-4ee1-aaa9-019d565d576c,,23/08/2023 08:02,23/08/2023 08:04,23-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
b7933ecd-1079-40ff-8f73-b68d663f0f5d,Inbound,Returns,Reverse Pickup Enquiry,Good ,b40bcc3c-4e3d-4ab2-ad16-ef3748bd2d9a,,23/08/2023 12:14,23/08/2023 12:21,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
4e10aa1b-f5ee-4104-a596-04b785820b42,Inbound,Returns,Missing,,30a87fdf-8c95-4534-8570-61c483a3544d,,23/08/2023 22:26,23/08/2023 22:31,23-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
d65f647d-2f2e-46ae-b9b7-6691a9436f16,Inbound,Returns,Reverse Pickup Enquiry,Line busy,3dfbb164-1a94-42c0-826b-f801fab94eb4,03/08/2023 09:34,23/08/2023 14:05,23/08/2023 14:22,23-Aug-23,VARANASI,LifeStyle,1299,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,4
a9302bef-599a-4340-97c9-c21044aef38f,Outcall,Order Related,Delayed,,922136cd-9e80-450c-b5db-40b49e1ba31e,,23/08/2023 15:58,23/08/2023 18:25,23-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
72e72b25-e5ce-4a49-a1bc-26a1d2669bc0,Inbound,Returns,Reverse Pickup Enquiry,,1bff45ae-c83e-42b2-a34e-27ea3052c09a,,23/08/2023 06:52,23/08/2023 06:54,23-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
acf1755c-fe25-4a6b-a6bc-84b123889bd1,Inbound,Order Related,Delayed,,d3a97fa1-5c79-4a74-89b1-4c30df09572f,,23/08/2023 09:17,23/08/2023 09:18,23-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
14708b3a-c29c-4d96-aa6e-2aea01e24a10,Inbound,Order Related,Installation/demo,,1281445f-528f-45ed-ae3d-ef4693110d3d,,23/08/2023 20:35,23/08/2023 20:43,23-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
e59c9d0b-249f-42cb-bba0-9cee0a5a8c76,Outcall,Refund Related,Refund Related Issues,,4f8898c1-06ac-4521-ad5e-ee601a156a2a,,23/08/2023 22:10,23/08/2023 22:11,23-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ec207450-8479-48ec-b21e-7a754d4e640b,Outcall,Returns,Reverse Pickup Enquiry,,f8f34204-2ff6-4349-800f-86640c8a45f2,14/08/2023 09:49,21/08/2023 14:25,23/08/2023 11:11,23-Aug-23,SANASWADI,Home,257,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
aaa023b3-2ca2-4717-ab76-5bfa9a9390aa,Inbound,Shopzilla Related,Shopzila Premium Related,,b9bbd4f2-85ba-4923-942b-373198695b78,,23/08/2023 23:30,23/08/2023 23:31,23-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
afe58373-3bac-40c9-bb01-663844f08342,Inbound,Order Related,Delayed,,9bafd1fa-405e-4e14-84b7-ccb2207a42c1,,23/08/2023 11:03,23/08/2023 11:04,23-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,4
06d628fd-ab7a-4e25-bc33-9d3a83f947b5,Outcall,Shopzilla Related,General Enquiry,,1afbf9cb-1ae7-4095-a92c-65836445a7ab,,23/08/2023 07:46,23/08/2023 07:56,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,2
2831cbb4-b9e3-4f42-9bf3-6e47773fa8f7,Inbound,Returns,Reverse Pickup Enquiry,I have received a wrong product and just for your nonsense policy i am not able to exchange it. The mistake is from your end still i have am suffering from this. SuperBuy is much better atleast they try to resolve ,ad5a7bfc-6759-4b92-a024-98279a9096a9,,23/08/2023 09:26,23/08/2023 09:28,23-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
272cf310-7ca4-4163-b571-b866ec196325,Inbound,Payments related,Payment related Queries,,306f4629-52d1-4cfc-bc51-b88691f9805d,,23/08/2023 13:07,23/08/2023 13:09,23-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d9fa6f23-51d1-4371-9212-f19ed0393baf,Inbound,Returns,Return request,,d3f258c1-861d-4d5d-8b6d-91476c0d2596,15/08/2023 13:35,23/08/2023 12:59,23/08/2023 14:35,23-Aug-23,HOWRAH,Home Appliences,59790,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
33d4a8a6-ffc1-42ff-a7dd-cdf78e88ddce,Inbound,Returns,Reverse Pickup Enquiry,,b6049379-0994-4e58-b508-714046af5145,,23/08/2023 23:15,23/08/2023 23:19,23-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
9fdfc7de-3d6f-4167-995a-d7faaa54b551,Inbound,Order Related,Delayed,,5d97780d-0bd5-45d6-9c4a-0dfcffdcfa35,,23/08/2023 19:06,23/08/2023 19:11,23-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
0d5aeec2-7dd7-4558-a34b-d043608ef39a,Inbound,Order Related,Delayed,,4d79807b-6866-450a-8eaf-cee5a361e961,,23/08/2023 11:53,23/08/2023 12:38,23-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
80ad621a-d318-49e2-b89b-ba8e5415919b,Inbound,Returns,Wrong,Good ,7e186c46-7281-47b1-adda-0f8259a944a9,,23/08/2023 13:23,23/08/2023 15:27,23-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
f2d58082-eef1-4ba7-8d0c-aba317910846,Inbound,Product Queries,Product Specific Information,,2fcac9c2-c272-44c4-b15d-51752bc4c32e,,23/08/2023 00:08,23/08/2023 08:25,23-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
e40e9d6f-8dc2-49cc-ad1f-710a7bfdfccb,Inbound,Order Related,Delayed,,ee2538bf-1717-4470-a3eb-544c624d4e67,,23/08/2023 14:35,23/08/2023 22:15,23-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
76d70359-0979-4919-bfbd-914b2e3a3df1,Inbound,Returns,Reverse Pickup Enquiry,,8ffc09c3-d2ae-4266-9482-4bc4ecac7529,,23/08/2023 21:28,23/08/2023 21:31,23-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6a3aedbf-4b24-45fc-b821-c3d89fb747ef,Inbound,Order Related,Order status enquiry,,f34b07f3-6fb4-4192-a3e4-0ccd2e44c3ab,,23/08/2023 10:19,23/08/2023 10:20,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
63fda168-0478-4c2d-b793-d86e99b8f31a,Inbound,Returns,Return request,,e9beeced-8c78-4744-af0c-de7c6cf43605,,23/08/2023 16:43,23/08/2023 16:47,23-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
23df36b9-aa58-4e0a-8d62-bf5b60f44aff,Inbound,Cancellation,Not Needed,,0af7acdf-c3cd-4b1f-9092-52ca0817c063,11/08/2023 13:18,23/08/2023 12:33,23/08/2023 12:37,23-Aug-23,PALANPUR,Books & General merchandise,6599,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
5ad4b3fc-d351-4da7-ba83-1981aef634cb,Outcall,Returns,Reverse Pickup Enquiry,,f9d6654a-4557-4bc5-9c5a-a53c0fba7e10,,23/08/2023 12:23,23/08/2023 12:24,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
1a329398-0170-4a69-a0d4-a2623815dc99,Outcall,Order Related,Customer Requested Modifications,Nothing,ea1a256e-b638-4531-b101-c76b15a281ad,,23/08/2023 19:58,23/08/2023 20:13,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
cf9f2846-516b-43a9-8c8e-13dc21e8458b,Outcall,Returns,Return request,,1969e60c-249c-400c-8698-202b800f29f8,,23/08/2023 20:21,23/08/2023 21:37,23-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
0326cb1d-a629-4698-8a43-10f5a2dd640c,Inbound,Product Queries,Product Specific Information,,f59d2ea2-e33c-41ec-978c-25706d940d98,,23/08/2023 22:56,23/08/2023 23:20,23-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
971d8523-8507-49d7-89c6-78d2358fae7b,Inbound,Order Related,General Enquiry,No comments,180a21b5-50fa-43d8-a01e-31534cebc156,,22/08/2023 21:57,23/08/2023 06:13,23-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,4
6e9af67c-fb8a-409c-aaa1-dc73c7b289c6,Inbound,Feedback,UnProfessional Behaviour,,aaa3c8fe-1a0f-4b96-a9e8-ec7c1567a938,,23/08/2023 13:23,23/08/2023 13:30,23-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
00c2b3f3-183f-4c55-bfda-e96967b96636,Outcall,Shopzilla Related,General Enquiry,,1d329105-2b96-4ed1-98e6-f8dfba8ecb9b,,23/08/2023 15:50,23/08/2023 16:22,23-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
d770174f-ebc5-4c1a-88da-451346993602,Inbound,Returns,Reverse Pickup Enquiry,,2db4f938-9c3f-4a00-a334-41c86c011fd8,,23/08/2023 08:45,23/08/2023 08:47,23-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
135fde07-95db-4520-a876-3bd3fcabd979,Outcall,Returns,Reverse Pickup Enquiry,,16ddbeab-bb14-4a8b-961a-c5f0c2206362,,23/08/2023 09:52,23/08/2023 09:54,23-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,4
7c29491f-fa03-4d93-a9fb-a0761032a322,Inbound,Returns,Missing,,01af91ba-d382-457a-a0ab-75f3fa6a9130,,23/08/2023 15:42,23/08/2023 15:44,23-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
547f45cd-f3ad-4c70-87b2-c46b3f0098ee,Inbound,Returns,Service Centres Related,Best,ade1a746-f881-49e9-b50e-c3114d88e1d1,,23/08/2023 04:28,23/08/2023 07:46,23-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
c9313da8-d4af-4cf7-a06e-bf494ccef278,Inbound,Feedback,UnProfessional Behaviour,Good experience,b16d4898-86a1-41d4-85aa-ea7b1e711cdc,,23/08/2023 13:34,23/08/2023 13:36,23-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
135d9513-7f56-4cc5-8329-c3af6c75c609,Inbound,Returns,Wrong,Nothing ,6825cb54-1f3f-4c5e-b615-7c8eca7f26f7,,23/08/2023 14:52,23/08/2023 14:54,23-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8787cf5a-4621-4027-99bc-ae86ce8b421f,Outcall,Returns,Reverse Pickup Enquiry,Good...,ebdb35f0-9a2f-4460-9bd5-32b0bdc9190f,,23/08/2023 18:44,23/08/2023 21:36,23-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
62b0bbf7-ecbd-4e9d-b25b-027d5c7d1264,Inbound,Order Related,Order status enquiry,,a95b9e1b-9e33-4728-b80d-815b72ef0db9,15/08/2023 14:18,23/08/2023 10:32,23/08/2023 10:35,23-Aug-23,NAHARLAGUN,Electronics,484,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5f93d7fc-989a-4793-aa32-98a54647513c,Outcall,Cancellation,Not Needed,,786b403b-ce33-48fc-b8b3-a423478328ec,,23/08/2023 16:34,23/08/2023 16:38,23-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
0fce36a8-ba34-4c35-abad-02fbe446eb66,Inbound,Refund Related,Refund Enquiry,,51a39c3e-eaf2-4274-bffa-b7b092a620d7,,22/08/2023 22:52,23/08/2023 23:53,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
077d2f79-54be-42f8-a21c-eb06f5cd5a06,Inbound,Order Related,Priority delivery,,03f4d123-b904-4c9c-b5da-5b032050f3f9,,23/08/2023 13:22,23/08/2023 13:25,23-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
01d5c7a8-46cb-4ce5-8990-5ee8c5cac9d0,Inbound,Shopzilla Related,Account updation,Customer Communication is the best ,3edf89ba-6fb1-47ee-b08d-4c827cea845d,,23/08/2023 19:59,23/08/2023 20:04,23-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
2f3efb07-7216-4c5b-a6db-45a860c34f56,Outcall,Refund Related,Refund Enquiry,,90d23c42-18f8-43f4-855c-51b01b0c75c3,,23/08/2023 22:28,23/08/2023 22:30,23-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
62efef8b-b242-4735-8cae-3b95ea206619,Inbound,Order Related,Delayed,,47fcb289-0d3b-4e17-be27-6ed165ec2532,14/08/2023 20:20,23/08/2023 21:43,23/08/2023 21:45,23-Aug-23,SURAT,Home,464,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,4
5993e3da-6753-4b02-9380-ea76bd468462,Outcall,Returns,Fraudulent User,Nice One??,e293a33e-60d8-47c4-9633-fed26627af17,,23/08/2023 14:13,23/08/2023 14:22,23-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
a1f61745-e494-40ca-bafd-2a2d9efde512,Inbound,Returns,Reverse Pickup Enquiry,,6c6b73a7-fbc9-4a2e-9433-4935a80b2e9e,,23/08/2023 18:57,23/08/2023 18:59,23-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
a94f9c48-59a2-41e2-8538-f31c76615e50,Inbound,Returns,Return request,,dc7f05cf-d519-4dbd-b287-8f53c18f87bf,,23/08/2023 19:35,23/08/2023 19:40,23-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
5674d5d8-9592-4ed3-a1b0-234650c26ba7,Inbound,Returns,Missing,,2c6c32f6-4b77-4e5b-92b8-ba6e221cbc93,,23/08/2023 12:00,23/08/2023 12:01,23-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
260fa4d5-fdca-476e-a2e2-faa28853f4df,Inbound,Returns,Return request,,25b0404d-596a-4331-b3f3-3676faaa1fd4,,23/08/2023 20:49,23/08/2023 20:54,23-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
1ac347d0-8a40-4c87-bd0d-9cbea76564ed,Inbound,Returns,Service Centres Related,,1d464a3b-c583-4304-a5a8-1032d7a01ba4,,23/08/2023 16:23,23/08/2023 18:15,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
2b171b47-c029-45d7-967e-7791cc5bd2b8,Inbound,Cancellation,Not Needed,,c72fd9ab-d899-4c15-8e26-a2a1a88a8389,,23/08/2023 19:37,23/08/2023 19:45,23-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
5a810cb1-5b0b-4a91-9114-fdd105a725a3,Inbound,Order Related,Order status enquiry,Jildi sai,c14c286a-ae76-473f-88d9-2a2769fd213e,,23/08/2023 10:28,23/08/2023 10:37,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dc997dcd-738e-4cf5-8c4a-725a12193ae7,Outcall,Product Queries,Product Specific Information,,4a4cb086-bdfb-4f37-bd59-2d18692ec346,,23/08/2023 18:15,23/08/2023 21:49,23-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
fd3f4fad-58be-4ddc-9b4b-d34b674e76a7,Inbound,Returns,Reverse Pickup Enquiry,,e8aa21db-3a63-4e19-9b24-6e57e5ca0895,,23/08/2023 16:37,23/08/2023 17:03,23-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
01470305-4e9f-41fe-901e-d0f3bcb51a27,Inbound,Order Related,Order status enquiry,,4be80b54-7eac-4015-92e1-a4c2b06a03fc,,23/08/2023 12:06,23/08/2023 12:09,23-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1e645f30-f7e2-47e6-af8c-7fac817cf31a,Inbound,Product Queries,Product Specific Information,,ebfb788a-4f57-4c4d-b339-cd1faa722b4f,,23/08/2023 19:17,23/08/2023 19:28,23-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
cb053250-38b6-478a-9965-af24926a33bd,Inbound,Returns,Reverse Pickup Enquiry,,bacd8d40-dda5-4278-9d63-fd8d3b24f515,,23/08/2023 21:54,23/08/2023 21:58,23-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
660fdbef-4b5d-419e-88d3-64daae6af8d7,Outcall,Order Related,Priority delivery,,821f6bdc-a29f-42f6-bf52-4cb03350f757,,23/08/2023 20:35,23/08/2023 22:17,23-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,4
1ad618ab-14ac-4f29-bfc0-9bf4a4535d86,Email,Feedback,UnProfessional Behaviour,Please return my order zebronic homethrather,648b713d-8004-460e-9e50-bf03aa0b1f93,08/08/2023 13:23,23/08/2023 08:02,23/08/2023 10:50,23-Aug-23,PATNA,Electronics,1999,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
51bfbb05-2171-431e-9979-f20f365db554,Outcall,Returns,Reverse Pickup Enquiry,40 ??? ?? ?????? ?? ?????? ?? ??????? ?? ?? ???? ?? ?????? ???? ???? ?? ?????????? ???? ??? ?? ?? ?? ??? ?? ??? ????? ?????? ?? ???? ??????? ?????? ?? ?????? ???? ???? ?????? ?? ?????? ?? ?????? ???? ?? ?????? ?? ?? ??????? ?? ?????? ?? ?????? ?? ?? ???? ??? ?? ??? ?? ???? ???? 299 ????? ?? ??? ?? ???? ??????? ?? ????? ??????? ?? ?? ?? ?? ???? ?????? ?? ?????? ??? ???? ???? ?????? ???? ????? !,35db8342-c5d7-4702-83c3-e6de743fd25b,,23/08/2023 07:08,23/08/2023 07:39,23-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
937efdbe-a0f9-4c52-9afa-f0813b8e1160,Inbound,Order Related,Delayed,,27de85e1-7ac7-4fb2-9ed0-b816729188fb,,23/08/2023 10:27,23/08/2023 10:29,23-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
a17ad603-8d1b-468c-948c-bbeb8f9d27a3,Inbound,Order Related,Order status enquiry,,04248d51-0008-4466-8dc5-f1e02faf8bc9,,23/08/2023 19:13,23/08/2023 19:14,23-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ab720509-6818-44d0-81f6-3add06da1e03,Inbound,Product Queries,Product Specific Information,She talk politely and giv us totally information regarding to my query,243064d4-570e-4fe3-a0f4-3330bcb3aaa1,,23/08/2023 21:06,23/08/2023 21:09,23-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
be6e6e71-4cbe-48a3-853d-d6b480ea597e,Inbound,Order Related,Delayed,,1602b2c8-2085-44d9-be29-c25c1df14e7f,,23/08/2023 09:41,23/08/2023 10:01,23-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
cdf761a7-bc9c-468a-9afa-b9b536293481,Inbound,Returns,Return request,Nice customer support ,bf734286-4202-49ed-a7e7-c1a6051715e2,,23/08/2023 16:07,23/08/2023 16:16,23-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
8f2da0bd-da6b-4f53-93e3-b9942519baf1,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,e212ffdf-b2d9-4396-8656-3f7a7cd2245b,,23/08/2023 16:08,23/08/2023 19:23,23-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
937e7a95-14f2-4ab2-8e12-e1e6652bb2f4,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,dc7aef46-0550-4ad3-9b33-036cd2347aea,,23/08/2023 21:47,23/08/2023 21:49,23-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
6629a299-63b9-4e6d-b089-3654d563d048,Outcall,Product Queries,Product Specific Information,,a2ea2141-5571-4a76-9f76-daf12cf18cd3,,22/08/2023 23:59,23/08/2023 00:05,23-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
eb4f8aa4-95ad-44c9-85e3-b5be1addd0c9,Inbound,Returns,Wrong,,cbc026be-bb0f-4f8c-a0da-acef5bed78f5,,23/08/2023 15:55,23/08/2023 15:58,23-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
256ee7d6-7158-44e2-b113-d06a59c76d21,Outcall,Order Related,Invoice request,,09f684f3-4f58-4977-bffb-ce861d43d35a,,23/08/2023 17:58,23/08/2023 17:59,23-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
681b27e3-4b7c-48f4-a18b-9d3907dc1e81,Inbound,Order Related,Delayed,They are not trying to solve the problem but they are just entertain by good talking.,b0b983c5-374a-4c6d-805c-ed48c888f68a,09/08/2023 16:02,23/08/2023 09:03,23/08/2023 18:10,23-Aug-23,HYDERABAD,Mobile,19999,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,1
7b6c579a-f99c-4545-bca1-412af5fc6c29,Inbound,Returns,Reverse Pickup Enquiry,,dbdd5685-80b0-4bd8-b862-d0d563e51290,,23/08/2023 12:22,23/08/2023 15:18,23-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,4
57623018-a36e-47ee-a568-c4e82e5a140a,Inbound,Returns,Reverse Pickup Enquiry,include chat feature for queries ,02328d5a-836c-4af1-ae87-48a95ccf9154,,23/08/2023 12:39,23/08/2023 13:29,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
e617e44d-1d76-45f3-8c77-405de4e44213,Inbound,Order Related,Order status enquiry,,f6af0707-a702-4b41-af03-222aed385829,,23/08/2023 15:04,23/08/2023 15:12,23-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
2122cb9c-e363-457e-96ce-2263955f2437,Inbound,Returns,Fraudulent User,,bf375191-d2db-46cd-9f1f-483aa0bcb260,,23/08/2023 19:27,23/08/2023 20:29,23-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
d9bd12f6-8235-423b-b12c-6a8d6b84fb1c,Inbound,Order Related,Installation/demo,Piz mo Sony ka sikandar thoda se   pe he,f493a2db-0d78-4422-96e1-ae4fc1a5edc9,,23/08/2023 21:35,23/08/2023 21:49,23-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
7fadd545-9742-44cd-b158-9b38264e6a2e,Inbound,Returns,Reverse Pickup Enquiry,Nice talk very good person ,97c6b2ec-f39f-4d0d-8b14-4400ad9ca114,09/08/2023 19:39,23/08/2023 11:20,23/08/2023 11:25,23-Aug-23,JHANSI,LifeStyle,1249,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
5a1cf35d-5c76-45fe-8092-ac8de56ad985,Inbound,Returns,Return request,,b528edbc-9afa-433e-8677-3efae63993fd,,22/08/2023 13:46,23/08/2023 16:22,23-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d92bb155-8abf-4a53-8267-d38288d5c76c,Outcall,Order Related,Seller Cancelled Order,Ok ,94126603-7bf5-4176-bd1b-0eae32de5876,,23/08/2023 14:13,23/08/2023 14:14,23-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
19d897f8-348c-4a07-ab01-63c9e0ed72da,Outcall,Returns,Return request,,c6b3c21f-3ff6-4115-bcd4-d09593451107,,23/08/2023 17:56,23/08/2023 17:57,23-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d6febae8-90de-4f1d-a608-fdf8d92c4df5,Inbound,Order Related,Delayed,,0deaf104-2d03-4976-a7e7-a90e72f98386,18/08/2023 19:27,23/08/2023 09:59,23/08/2023 10:01,23-Aug-23,FARRUKHABAD,Books & General merchandise,2730,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
e59bdaa8-1ff3-4d78-91ef-dedffb7af784,Outcall,Returns,Reverse Pickup Enquiry,,17735c03-e9ce-4658-9f53-4f077b52d5c2,,23/08/2023 15:50,23/08/2023 15:55,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
d5ca7f0c-c3d7-442d-88c0-3586c9826a39,Inbound,Order Related,Delayed,Thank you Shopzilla and thanks this man. Such a person should be in Shopzilla so that the customer can be helped properly.      Thankyou Brother and thanks Shopzilla     ,29ade1ab-1b5e-445b-810a-22737136b08e,14/08/2023 18:24,23/08/2023 11:02,23/08/2023 11:04,23-Aug-23,Cooch Behar,Home,199,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
8f0969f7-9249-4199-9e32-9329c33e7aa2,Inbound,Order Related,Order status enquiry,Nice ,b971a373-0f5a-4642-b30a-01678ab029a9,,23/08/2023 08:03,23/08/2023 08:06,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
eee39cba-d05e-4e3d-897c-309978c05140,Inbound,Shopzilla Related,General Enquiry,,0989188c-a923-4ca9-9a2e-0e1ae3890b97,,23/08/2023 15:16,23/08/2023 15:23,23-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
b1dbceee-14d2-46ba-9f03-113348d57842,Inbound,Returns,Reverse Pickup Enquiry,Best of luck ,be8cab85-4e5a-45f6-b710-75a81f5ee497,,23/08/2023 11:39,23/08/2023 11:41,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
54bc67f0-021a-431b-be3d-9b7eded2976f,Inbound,Returns,Reverse Pickup Enquiry,,d8aa64d0-2a29-4019-aeb2-a187744decd0,16/07/2023 21:52,23/08/2023 14:52,23/08/2023 18:15,23-Aug-23,PALAMU,Home,1999,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
4d92319a-b409-4de2-a00f-8cc1f98eee64,Inbound,Returns,Wrong,,4e314705-c917-495b-b6dc-a6a992009433,,23/08/2023 13:35,23/08/2023 13:36,23-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a6053daf-8f84-462b-a967-d6a03e14851b,Outcall,Order Related,Customer Requested Modifications,,a123e8b1-d1d1-484b-919e-03150aba2f12,,23/08/2023 11:56,23/08/2023 12:20,23-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
8b99b285-d679-48aa-9698-f18d1bda33e8,Inbound,Returns,Missing,,6e20cce3-d544-41a5-9ff5-63990e2deaa5,16/08/2023 08:37,20/08/2023 20:14,23/08/2023 19:44,23-Aug-23,OTTAPALAM,Books & General merchandise,125,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
e295d2d4-9eab-428a-ba63-0b28b4c8973b,Outcall,Returns,Reverse Pickup Enquiry,,546cfb4d-0f61-4019-ae2a-e3b257a6b409,,23/08/2023 09:29,23/08/2023 09:36,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
3ebb3028-ea03-4b89-a301-9de3bb543f22,Inbound,Returns,Reverse Pickup Enquiry,,7097a45d-bfe2-4c14-91c2-bb8ca436b7c0,,23/08/2023 12:26,23/08/2023 17:42,23-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
aa2e422e-ba00-455d-83a4-e07e89b9fc13,Inbound,Order Related,Order status enquiry,,5e642565-bd7e-4a5f-95bd-ed4239bb495f,,23/08/2023 21:40,23/08/2023 21:42,23-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
8297de66-4469-4a35-8334-f71827e97ef1,Outcall,Returns,Missing,Good ,007fad3a-8d75-4412-9516-fbbacef8cb5e,,23/08/2023 22:53,23/08/2023 23:00,23-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
5995879e-37d5-4138-a585-c17a45da535a,Outcall,Returns,Service Centres Related,Need to educate the Frontline support executive because there is a lack of knowledge about the application ,5271e8f9-79eb-49d6-bcc3-63c55c465bf6,,23/08/2023 01:01,23/08/2023 10:59,23-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,5
6181aaf7-573b-42d8-9b63-6f29a76d4785,Inbound,Order Related,Priority delivery,,fd21aed6-b659-4751-9fe5-2ab76a78ed11,,22/08/2023 14:08,23/08/2023 21:10,23-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,2
62b3aec8-89eb-4364-8af6-fae9521ada54,Inbound,Returns,Reverse Pickup Enquiry,,989e9b7e-ae15-438c-bd03-447306c0f646,,23/08/2023 09:43,23/08/2023 09:45,23-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
53c67823-a6a0-443f-904e-6eb24d375ce7,Inbound,Returns,Reverse Pickup Enquiry,,4a8787ae-35bc-42c7-9904-9567c1cfc538,,23/08/2023 12:12,23/08/2023 12:17,23-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e5680223-8816-4608-ba98-7e90cf91635a,Outcall,Order Related,Delayed,Call good,a462eb11-5993-4920-af3c-b6254661b6a4,,23/08/2023 14:26,23/08/2023 14:27,23-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
c22b979d-96e6-46c8-bc62-0c91bb7d72b6,Inbound,Cancellation,Not Needed,,c2f024c4-9590-4d01-9b34-f4510a382311,17/08/2023 06:54,23/08/2023 15:18,23/08/2023 15:20,23-Aug-23,BANGALORE,Electronics,267,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
784564ce-82cd-47b1-967c-574fc02cacf3,Inbound,Returns,Reverse Pickup Enquiry,Good,060a2cab-fbdb-4f46-b0fb-c0d53935acab,,23/08/2023 12:32,23/08/2023 12:35,23-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,1
29d24eaa-0e63-4394-b413-1ebc1567b3c8,Inbound,Order Related,Order status enquiry,,7462f1aa-8912-477e-a3b2-de69c78b48af,,23/08/2023 15:07,23/08/2023 15:47,23-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6063d66e-65c5-490e-bf89-3a4322f1567e,Inbound,Order Related,Delayed,,bb82283d-94d1-40ce-8926-2d110a360473,08/08/2023 17:25,23/08/2023 21:57,23/08/2023 21:59,23-Aug-23,JAIPUR,Books & General merchandise,252,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
5bc46b50-e043-4fd2-a40c-c89f7ac49cda,Inbound,Product Queries,Product Specific Information,,2f61c652-4792-4d54-95bf-3429ed21eea3,,23/08/2023 11:48,23/08/2023 13:01,23-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
0f2605d2-9412-4f86-9178-259c2625258b,Inbound,Returns,Service Centres Related,,af3c0cc1-341d-4535-941c-01be5c1340d0,,23/08/2023 16:30,23/08/2023 16:30,23-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,1
1624670c-19b1-4269-8b9a-220ae07c8f92,Inbound,Feedback,UnProfessional Behaviour,please try to resolve problems faster and try to avoid incurring such problems ,ee19132b-ad24-4e93-96b6-36dc164b1c28,,23/08/2023 17:39,23/08/2023 17:49,23-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
63bc7725-af25-43cc-9b98-facbabcb03df,Inbound,Returns,Reverse Pickup Enquiry,,a76c1cba-362a-4cca-b313-2e87044668ad,,23/08/2023 19:19,23/08/2023 19:21,23-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
d9ba0393-711b-4dcd-af7f-cb3f447eab42,Inbound,Shopzilla Related,General Enquiry,,f666f50e-d7bf-4d38-b01c-b51a4dae2cf2,,23/08/2023 09:20,23/08/2023 09:28,23-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a4b72506-1707-4682-9b47-62212d9ae066,Inbound,Returns,Missing,,80978d1f-3776-4889-97eb-da3ec64ce4d2,,23/08/2023 12:10,23/08/2023 12:34,23-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
04ff30fb-5912-4842-a208-a36ce5a3e0f1,Inbound,Payments related,Online Payment Issues,,cef76356-6420-4f7f-bdb6-0472843c6228,,23/08/2023 17:08,23/08/2023 17:13,23-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
7aaece80-d34a-489e-affc-4beea678cb1f,Outcall,Returns,Reverse Pickup Enquiry,,9cb5c904-3017-4aa4-b356-777a1daeb75b,,23/08/2023 17:51,23/08/2023 18:02,23-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5b6c8d9d-44bb-4b5b-981a-cf045bb966f5,Inbound,Order Related,General Enquiry,,9fdd3828-923c-4b56-9653-8ee468caced8,,23/08/2023 22:10,23/08/2023 23:04,23-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
55a18787-f0bd-4dea-a8fd-aa5126af6320,Outcall,Returns,Reverse Pickup Enquiry,,01f8dfd5-d1c7-4da9-afa2-0432497d6165,10/08/2023 23:44,23/08/2023 09:27,23/08/2023 10:58,23-Aug-23,MUZAFFARPUR,Mobile,14999,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
0c23f153-98c2-467c-b499-beae2c3fc0c4,Outcall,Refund Related,Refund Enquiry,,2bf4e602-7c3f-4365-bae3-5c1df40bd612,,23/08/2023 07:47,23/08/2023 08:44,23-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
84d3ba2d-497f-4f64-b3b5-6d0aadf91ac2,Inbound,Order Related,Order status enquiry,,874c0444-870d-46b0-92fb-f721cb468fd9,,23/08/2023 00:27,23/08/2023 00:33,23-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
38725051-07b5-42e3-83f5-4628a412cfb2,Outcall,Payments related,Online Payment Issues,,1447bb52-0925-4660-a1fb-d366e778033e,,23/08/2023 15:29,23/08/2023 15:29,23-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
8f333b15-e17c-4299-b345-e0226e6b5fe8,Inbound,Returns,Reverse Pickup Enquiry,,b5e49e7e-6575-4b28-ab9b-6da4bb97e94f,,23/08/2023 21:16,23/08/2023 21:19,23-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
bcd51306-b47f-4f3c-b0c0-8f635ee777a0,Outcall,Returns,Reverse Pickup Enquiry,,e640ad69-4980-446a-87c3-5d6300645343,,23/08/2023 18:13,23/08/2023 18:19,23-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,4
8a8696dd-a67e-4a64-ba4b-f35f4a6b13f1,Inbound,Order Related,Delayed,,628593be-ea00-45b4-8500-24cdcd8c413d,,23/08/2023 21:00,23/08/2023 21:01,23-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
faa28ac4-166e-463a-b3ca-167099598f92,Inbound,Returns,Reverse Pickup Enquiry,Please do more stronger system,ed38d0ef-530c-4a41-a21d-d373a3b79a43,,22/08/2023 17:34,23/08/2023 13:43,23-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,1
edcda135-8f90-4fc7-ace1-bee5841ff5a5,Inbound,Returns,Wrong,,ea4e9437-68d2-4321-ad6f-2d2de9dceaf7,,23/08/2023 16:52,23/08/2023 16:54,23-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
2abae171-54ef-4c9d-8267-3134f7294b0a,Inbound,Returns,Reverse Pickup Enquiry,,d6112422-729d-46ed-8a32-6185a2ede40a,,23/08/2023 09:11,23/08/2023 09:12,23-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,4
5ad01e1a-37d3-41de-b758-8ef324f8413d,Inbound,Order Related,Order status enquiry,Am satisfied with the the customer service ,7dbe1329-5803-45c7-92c7-ddb53dcdaf6b,,23/08/2023 12:29,23/08/2023 17:04,23-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
74097d54-ac37-4ef2-aad7-9da620767de1,Outcall,Returns,Return request,,6c5b0acb-0217-4e35-8492-b89c000a936d,,23/08/2023 20:54,23/08/2023 20:59,23-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e084d86a-9feb-4255-8fb5-91059f690a17,Inbound,Returns,Return request,,3e6b28c5-18fc-4698-82ef-1a158828aa38,,23/08/2023 08:41,23/08/2023 09:11,23-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
0d7aa9e5-696c-4385-b241-28cf891f018a,Inbound,Order Related,Delayed,,83cd8fd9-83b0-413f-ac01-1a2e4e85e841,,23/08/2023 11:08,23/08/2023 11:09,23-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
df039e6a-d4e0-4122-8142-6a5c6c3bca98,Inbound,Returns,Missing,Nice executive and person,e720e8b1-ac79-45bd-805a-118f65b3424b,,23/08/2023 14:12,23/08/2023 14:14,23-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
80d4f81d-a86b-40b2-950a-54acd292e0e1,Outcall,Returns,Reverse Pickup Enquiry,,71389870-0255-45ea-8473-b02b93b9b177,,23/08/2023 00:32,23/08/2023 01:03,23-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
76f6c2a7-3b73-420f-8b52-984bd96e7b22,Inbound,Returns,Service Centres Related,,fde7035b-f031-4dd0-9242-599ad57d16ca,,23/08/2023 12:27,23/08/2023 12:38,23-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,4
4ffa79fc-9aed-4d6e-8fba-acd67204ccfd,Inbound,Returns,Fraudulent User,,92c56cbc-371c-48b1-959c-9e09fb1d92f9,,23/08/2023 16:19,23/08/2023 16:20,23-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5cfd46c8-2802-450d-9ffd-12b1bb97678b,Outcall,Cancellation,Not Needed,Poor sarvice ,29af7d2f-dd5a-416b-b680-3638d1dbec21,,23/08/2023 18:52,23/08/2023 18:57,23-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7664776e-f4f4-487f-8768-2c04543e24b3,Inbound,Returns,Reverse Pickup Enquiry,Great overall experience. Issue was solved in the given time period.,ece86a87-dc33-43f6-8cba-74ba0969124a,08/08/2023 20:02,21/08/2023 16:13,23/08/2023 11:36,23-Aug-23,KASARGODE,Books & General merchandise,551,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
d6f63d79-4e69-4772-89ec-006f3f566163,Inbound,Returns,Reverse Pickup Enquiry,,8d8cc7a7-57a1-43bc-82e6-b567d5bb8ce5,,23/08/2023 14:01,23/08/2023 14:30,23-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
a6579527-7cc1-4e16-85f0-36866578e7b0,Outcall,Returns,Return request,,4ab1e78b-ca80-465f-ab40-e23436d260d3,,23/08/2023 14:12,23/08/2023 14:21,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
6e808360-f118-4ad4-8fcb-e30c7af56135,Outcall,Returns,Reverse Pickup Enquiry,Amazing,039180a7-0bce-4553-bbfc-a07177948ea9,,23/08/2023 11:51,23/08/2023 11:54,23-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
b2b99414-675a-41da-ba32-88189deefe95,Inbound,Returns,Reverse Pickup Enquiry,,b94becbd-0bf2-4e6d-a3e1-1e49d4d8fad6,,23/08/2023 17:11,23/08/2023 17:31,23-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
3dd07c31-3cf5-42da-93a9-0fedb5b7887c,Inbound,Order Related,Order status enquiry,  good ??,f394d84b-7fa8-4955-9f41-7de150ed801b,,23/08/2023 17:11,23/08/2023 17:13,23-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
eb969d2a-539f-4ca4-9ba9-f9f7704ecff7,Inbound,Order Related,Order status enquiry,,81a50ffd-ce75-47a6-b80e-e9fe5cc03bf9,,23/08/2023 20:17,23/08/2023 20:44,23-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6fdc077b-dba5-4528-8966-fac47a71c45f,Email,Feedback,UnProfessional Behaviour,,0cfc931e-02e6-402f-82d9-ecd82e820ffc,05/08/2023 15:04,23/08/2023 18:32,23/08/2023 18:41,23-Aug-23,AMODPUR,Electronics,1999,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
43d8ad40-0a15-4c11-9373-d32b7121e556,Inbound,Returns,Reverse Pickup Enquiry,,c8acbcd3-31e9-41fe-a072-087603776aff,,23/08/2023 13:27,23/08/2023 13:28,23-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0a26e29d-2e23-4155-bfc7-16a08ec54e31,Outcall,Order Related,Order status enquiry,Nothing ,08376818-da55-47f1-898d-21822927e5fe,,23/08/2023 20:51,23/08/2023 20:55,23-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
a8fa8363-74e1-4056-807a-1e169e6b62e5,Inbound,Shopzilla Related,General Enquiry,,81e5529e-a89f-4cac-8832-ef44eac20260,,23/08/2023 21:49,23/08/2023 21:52,23-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8b369b53-e354-49d6-9d72-d9d032527e35,Inbound,Returns,Return request,Super ,45f30c31-8c82-4a6c-90d9-6a77743c9dd1,,23/08/2023 13:18,23/08/2023 20:48,23-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
1e6c93ac-02d6-43db-90dc-727480bcf7d0,Outcall,Returns,Wrong,,76164e15-c608-4465-a06c-d8a312a53620,,23/08/2023 14:44,23/08/2023 17:22,23-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
73c8db5a-eb60-42d1-8086-2273d6437480,Outcall,Cancellation,Not Needed,It was nice to talk CCE Vanktesh,475a1b6e-1b9c-4986-a0fb-37aa5e91d4b4,,23/08/2023 20:12,23/08/2023 20:14,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
b472f520-12b6-42b2-9b8b-354b815c52dd,Inbound,Order Related,Invoice request,,d0313d85-4f45-4162-97e1-8fe6574f1da8,,23/08/2023 20:46,23/08/2023 22:28,23-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
46dfa29c-90ba-4c7d-a7f0-f0c09644f822,Inbound,Order Related,Delayed,,aaaea598-f9d0-48f7-8cd5-3df3beea901e,,23/08/2023 21:26,23/08/2023 21:29,23-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ff0c8253-b6a7-4e1c-8ed6-5fdeb3d8b945,Outcall,Returns,Missing,??,7ab243c8-6375-483b-b3d2-76ecb8d314c1,,23/08/2023 08:31,23/08/2023 08:33,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
f2fa8781-7a54-428c-8e8b-03624fc77062,Inbound,Product Queries,Product Specific Information,,24856d56-8667-43fb-8f46-4ad54c0b7e8b,,23/08/2023 13:04,23/08/2023 16:53,23-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
53479c3b-fa3c-430c-adeb-4f1b697c58c0,Inbound,Returns,Wrong,,cfdc4a90-acac-40d7-9459-544af9203915,,23/08/2023 17:49,23/08/2023 17:53,23-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
619384b6-f3ee-4d34-90e2-8da3e5723c7f,Inbound,Returns,Reverse Pickup Enquiry,Service engineer is there but customer care is not understanding ,ef5d2810-23e8-42f7-8375-d2cfcbf4611b,,23/08/2023 16:44,23/08/2023 16:54,23-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,1
620503af-aac3-4e1e-907f-f7e41c157f2f,Inbound,Returns,Reverse Pickup Enquiry,,e7e24eda-4364-4bcc-b569-cdc4e2e5b448,,23/08/2023 15:27,23/08/2023 15:28,23-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
35c3f821-895d-4ac4-b82c-c1903634c0a4,Inbound,Returns,Reverse Pickup Enquiry,Satisfied ,0d0d9c41-a93c-4c75-ac9e-3991392cf5b6,,23/08/2023 18:44,23/08/2023 18:45,23-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
5f4332da-580d-48ab-a20f-cdb85d47832b,Inbound,Order Related,Delayed,,2729fb52-a92f-4331-b0b6-8fab4b08b1aa,,23/08/2023 20:58,23/08/2023 21:01,23-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f805a667-9308-4c8d-8e1b-c968c54bed1b,Outcall,Returns,Reverse Pickup Enquiry,,0f0117ee-2f7f-43cf-a38d-4695d27bf901,,22/08/2023 23:01,23/08/2023 07:53,23-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
f99a4465-00b0-4713-9f81-7d5b7ca51576,Outcall,Returns,Reverse Pickup Enquiry,,ec38a61c-5c03-41b3-b26a-b1df14a8b48c,,23/08/2023 17:46,23/08/2023 18:06,23-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
516505ba-d7e4-429b-a7ca-5d71ed1e91b0,Inbound,Returns,Reverse Pickup Enquiry,,1d3396af-c2eb-4f4f-af74-0583e2df1aa6,,23/08/2023 10:26,23/08/2023 10:51,23-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
75755d69-1eb5-4563-8ec9-ffa3cfd8d257,Inbound,Returns,Reverse Pickup Enquiry,,b1f6c7be-ff94-4fe7-9b35-e2622363e71b,,23/08/2023 19:39,23/08/2023 19:57,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
69d6b4a7-781c-4417-b2df-9cefb7b628b2,Inbound,Returns,Reverse Pickup Enquiry,,608bb7ea-5411-4c5e-a798-51c27b1476d5,13/08/2023 14:52,23/08/2023 13:02,23/08/2023 13:04,23-Aug-23,NEW DELHI,LifeStyle,399,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
b4a79276-bf01-4686-9138-3309192fedac,Email,Returns,Reverse Pickup Enquiry,,ea18f298-2c1c-48bf-9c97-64ea657e7160,,23/08/2023 16:24,23/08/2023 21:28,23-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
500d9238-0297-4397-af13-96de66a7f44d,Inbound,Order Related,Delayed,My order is missing but showing delivered ,60f52537-2f5c-4be2-9a04-23166eb9c0cc,,23/08/2023 13:04,23/08/2023 13:08,23-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
5ad01bdc-3dc9-425f-b5ce-7307a8c16b71,Outcall,Order Related,Installation/demo,,e63de214-2d8a-413d-899c-a5d9255622b7,,23/08/2023 18:35,23/08/2023 18:55,23-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,3
e963c9f2-64b5-4d4d-9c54-d62061e6ea25,Inbound,Returns,Reverse Pickup Enquiry,,ab20a545-dcfe-4d8e-9cef-8ef2a5d715be,,23/08/2023 13:11,23/08/2023 13:12,23-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
43fc2b54-d0b2-4bab-b7ab-2630a7e29486,Inbound,Returns,Fraudulent User,,416c1f6d-f13e-4160-a67c-0db902455246,,23/08/2023 14:15,23/08/2023 14:42,23-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
0b262aac-fd8d-4b12-9818-e5557ad16628,Inbound,Product Queries,Product Specific Information,,81afd3be-fa82-4cb6-81ed-e224c107c71a,,23/08/2023 15:46,23/08/2023 15:53,23-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
729053a1-d656-4d1a-b9e1-2ecf4fbba385,Inbound,Returns,Return request,,7cdaf01e-16d2-4f3d-8c03-310b4e57a3b5,16/08/2023 21:00,23/08/2023 17:12,23/08/2023 17:13,23-Aug-23,KHERI,Electronics,1499,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
833e469f-8f7c-4b8e-9aa8-91f8730f1fb0,Outcall,Returns,Wrong,Bad service provide for me.,892a68ab-4bb2-42d2-b512-8658cfcd617b,,22/08/2023 08:27,23/08/2023 10:44,23-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,1
7c1875c4-50f9-48f1-9ee5-5919f4bf0e6a,Email,Returns,Service Centres Related,Better understanding quality to communicate with me and further acknowledges that time and issue ,ba74b534-0254-4725-8775-fb58232ae42c,18/01/2023 13:18,23/08/2023 13:34,23/08/2023 13:36,23-Aug-23,MOTIHARI,Mobile,1949,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
4d4fcaa7-a381-4f01-885a-3aa18aefcdb4,Inbound,Order Related,Order status enquiry,,5c542891-443c-40c7-8c4c-6e27dbf83940,,23/08/2023 06:07,23/08/2023 19:35,23-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
2d912b04-5b3f-42c9-9581-46ab6cbcb408,Inbound,Order Related,Order status enquiry,No thanks,f0a5c558-0de4-4fae-903a-4688bcebf328,,23/08/2023 11:17,23/08/2023 11:18,23-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
ccb7ee44-0b6c-48d4-85ca-1b2061b5b233,Inbound,Order Related,Installation/demo,,d57df182-c83a-440c-82a5-97928eaa98b1,,23/08/2023 23:42,23/08/2023 23:50,23-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
66d2cd84-8566-4cc3-8c80-ff04b58e948c,Inbound,Payments related,Payment related Queries,,87d4a2b4-57c1-40b5-a34f-e9a050c8a5c3,,23/08/2023 14:49,23/08/2023 14:50,23-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
56d9bf95-d1b7-4231-b78d-5c3610b75de5,Inbound,Returns,Reverse Pickup Enquiry,,d12ac2cf-71fc-4e95-8f43-e631b9a3da0a,01/07/2023 21:10,23/08/2023 13:12,23/08/2023 13:13,23-Aug-23,REOTI,Mobile,11999,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
96bb6ce4-92b9-4ae5-9d68-e95129d19af7,Inbound,Shopzilla Related,General Enquiry,The executive lady Don't even know about the terms and policies.worst ever customer service. ,ac67ee39-5e2a-4cdc-a17f-094ff767b48a,,23/08/2023 13:17,23/08/2023 13:28,23-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
e63ccb52-4a7b-459b-8c96-5c11ffcc00c6,Inbound,Returns,Reverse Pickup Enquiry,Good Job,971fa551-b417-45e7-b3a6-b779d74e27d2,,23/08/2023 14:43,23/08/2023 14:51,23-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
cf5a2a93-02c9-47f1-bd3e-e59e958e36fc,Inbound,Returns,Reverse Pickup Enquiry,,31e3d64b-7a74-4d9c-9fde-e2e566ea1a45,,23/08/2023 15:48,23/08/2023 16:03,23-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
b0fecf27-c98c-449e-a076-102f00d4b85f,Inbound,Returns,Service Centres Related,,26a083b4-1590-4e5c-b3b9-7293b67d0438,,23/08/2023 15:49,23/08/2023 15:51,23-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
9c33482d-b274-4fd0-965d-2ea4667fe34e,Outcall,Order Related,Delayed,,f9170a47-65ce-495f-871d-a3361ebc26c6,,23/08/2023 18:30,23/08/2023 18:31,23-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
494c086b-6e96-4edd-9ace-d05be5b3b349,Email,Returns,Reverse Pickup Enquiry,,5efff4d8-4580-4f77-98e7-85ccf505b9f6,,23/08/2023 21:31,23/08/2023 21:35,23-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
06e66d42-038a-4aa8-93ba-5df47816abb9,Inbound,Order Related,Delayed,,d25af4db-9c0d-4e53-88a9-4dec159d48bf,,23/08/2023 23:04,23/08/2023 23:06,23-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
34a35a5d-1dbd-48b3-8d27-63a59e5d3526,Inbound,Product Queries,Product Specific Information,,c95eb711-e3ec-4ed2-b9f3-dc1a44702df1,,22/08/2023 18:56,23/08/2023 06:59,23-Aug-23,,,,,Amber Brown,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
8b0fab93-4b76-424f-b115-6b9aff1f8090,Inbound,Returns,Service Centres Related,,266ae444-083d-45b2-a3e0-a40afa8a558a,17/10/2022 11:57,23/08/2023 17:25,23/08/2023 17:25,23-Aug-23,JAIPUR,Electronics,999,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
9e50638e-e266-42c8-ad81-b4fe85f1bd51,Inbound,Order Related,Delayed,,b6e853e2-442a-4682-884c-07919cab3a8d,08/08/2023 13:32,23/08/2023 09:45,23/08/2023 10:00,23-Aug-23,MADHUBANI,Home,338,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
073e5456-3b0b-4b53-928c-297251536bc9,Inbound,Returns,Reverse Pickup Enquiry,,7127b2e9-15c8-4a10-a6f5-356d6e4dbee9,,23/08/2023 15:32,23/08/2023 16:36,23-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
c89cb4b2-5757-4f90-a3f6-a5a30d06ad02,Inbound,Cancellation,Not Needed,,328e11aa-f694-4d30-afc5-6d4464693fe7,13/08/2023 03:48,23/08/2023 08:23,23/08/2023 08:23,23-Aug-23,RAJAHMUNDRY,Mobile,40500,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
57eeea1c-6ec0-48c2-920d-04b499fd0726,Inbound,Shopzilla Related,Shopzila Premium Related,,a8bee534-4659-4399-aa77-8c5bf065d2a9,,23/08/2023 11:51,23/08/2023 11:54,23-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
6fb14022-14b1-4fee-85e0-6c51a356cd3f,Inbound,Returns,Return request,,e73465a6-efad-4ac5-82c8-d283b00dc2af,,23/08/2023 22:23,23/08/2023 22:32,23-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f7c6165a-b54b-4084-8cb5-acc2073f65e6,Inbound,Refund Related,Refund Related Issues,,2611f388-19ee-49b1-8491-54be81786e7d,13/08/2023 18:53,23/08/2023 10:08,23/08/2023 10:09,23-Aug-23,WARUD,Books & General merchandise,356,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
c5b75dcc-e0ea-49ce-8dae-26298d37db97,Outcall,Order Related,Order status enquiry,,bb2be2d8-57bb-48fb-a2a9-155488ce6a42,,23/08/2023 18:15,23/08/2023 19:16,23-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
e5ffc7f4-6325-4ce4-b5eb-751f6ae43bae,Inbound,Returns,Missing,,c2e8807d-8b13-4d9f-92c1-614058082d3c,,23/08/2023 20:40,23/08/2023 20:44,23-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
68f0ce3e-f9f4-4c3d-b331-ac0450b4d9b7,Inbound,Returns,Reverse Pickup Enquiry,,32bcd89e-3fe8-4d35-8cfd-dafe3633dca0,,23/08/2023 15:50,23/08/2023 15:54,23-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
131e28b7-4e3f-42ad-9190-9a37e2e99dff,Inbound,Order Related,Installation/demo,,9b294f54-3131-44a8-9058-1f77ca29a908,06/08/2023 14:07,23/08/2023 11:19,23/08/2023 11:25,23-Aug-23,MEERUT,Mobile,20295,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
25dd521b-863b-47e0-b703-4cdb197929b7,Inbound,Order Related,Order status enquiry,,e6cdb0db-ff65-4b35-823d-55ab31128197,13/08/2023 13:43,23/08/2023 16:47,23/08/2023 16:48,23-Aug-23,Paraisa,Books & General merchandise,12823,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3b4ba169-556b-463b-9950-98a3a866a6ab,Outcall,Shopzilla Related,General Enquiry,,2f152fc3-3288-436a-94b7-7f8958f62ae9,,20/08/2023 22:53,23/08/2023 17:08,23-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
03bf8ed7-d7eb-4639-ab57-870c7d9f7467,Inbound,Order Related,Order status enquiry,Tq ??,6b140126-008d-4dae-ac45-8bdb42ac1b91,,23/08/2023 08:04,23/08/2023 15:52,23-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
28c23dd4-dae7-4458-a834-21d98c21b6d4,Inbound,Returns,Return request,,a7446745-915d-4094-8b92-1b5f41cf81ba,,23/08/2023 10:56,23/08/2023 11:49,23-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
c975de45-3682-4b8c-91a7-ccd6a965dc2e,Inbound,Returns,Reverse Pickup Enquiry,,d23e3a02-f113-4fd3-a95e-ebfd981a2816,,23/08/2023 12:30,23/08/2023 12:34,23-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
bc4c4d16-ca46-4162-9e1e-bb785f2409de,Inbound,Returns,Reverse Pickup Enquiry,Worth sarvice ,5e5c56c7-45e9-4929-9058-3eba3afb9d4f,,23/08/2023 22:57,23/08/2023 23:32,23-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,1
fcebb2da-417a-442e-a588-c4aab5c8a8f5,Email,Returns,Fraudulent User,Thank you ????,694761a2-9243-47cc-97ab-a104ab7a136c,,23/08/2023 09:00,23/08/2023 09:03,23-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
987e1df0-ad62-4017-9df6-eaec60d2ff67,Inbound,Refund Related,Refund Related Issues,,c3f429f2-eff7-4fc2-aaa1-f108175e973a,,22/08/2023 20:51,23/08/2023 10:53,23-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
73bb60a1-67f7-4fdc-b98a-01e7165b011e,Outcall,Returns,Reverse Pickup Enquiry,,65b6a87a-7381-463d-ab85-4136a51da499,,22/08/2023 21:16,23/08/2023 07:02,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,3
434cb3bd-5cbd-431b-88ce-12441c8c93b8,Inbound,Returns,Reverse Pickup Enquiry,Nice ,3f8a7c3e-2bd8-4950-a36d-d0d47264b951,,23/08/2023 08:34,23/08/2023 09:05,23-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
47dab64e-ba29-497b-ad10-db574b6b5cda,Inbound,Returns,Reverse Pickup Enquiry,Thank You,20c1e89e-79ba-4a8f-8918-fd0167e9d3d4,,23/08/2023 19:34,23/08/2023 19:45,23-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
56beaef0-24c4-4b78-8133-d54d0dfd4a1f,Inbound,Returns,Reverse Pickup Enquiry,Hii,624b6f58-1fbb-4d6b-bc1f-630eb6934402,,23/08/2023 17:11,23/08/2023 19:17,23-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,1
fc6ab713-767b-466c-96c5-1f0a24ccdd9c,Inbound,Returns,Reverse Pickup Enquiry,Give my amount,5d4fa9b5-5b60-476c-ba18-3415f84e2487,,23/08/2023 12:56,23/08/2023 13:02,23-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
3298d76e-2b94-4c23-9294-bf3ea008bc7c,Inbound,Returns,Reverse Pickup Enquiry,Good ,af38e5cf-05f4-4b3f-b437-0f5d6f0bf723,,23/08/2023 14:51,23/08/2023 15:17,23-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
09ce70fc-8bab-4708-a525-0b647a92af0b,Outcall,Returns,Reverse Pickup Enquiry,,758f762c-026e-4085-97a6-e7cc39ea47b2,,22/08/2023 20:31,23/08/2023 11:52,23-Aug-23,,,,,Erika Nelson,Jackson Park,William Kim,On Job Training,Evening,5
5203cbda-c9cd-47e9-99bd-fd49566fadca,Outcall,Returns,Reverse Pickup Enquiry,,e3d9b9c1-247a-4fcc-90a6-75bcc2908fb7,,23/08/2023 06:32,23/08/2023 06:36,23-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
6704be52-beac-4c79-8ef1-d299c15d4e41,Inbound,Product Queries,Product Specific Information,,d3b75b6a-dbf9-4596-9819-45772c139674,,23/08/2023 11:55,23/08/2023 12:01,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a955642a-3223-4c61-b36b-00397c82bb7e,Inbound,Returns,Reverse Pickup Enquiry,Not good ,4c590b44-7e61-446b-8e12-e0f726633ae1,,23/08/2023 13:34,23/08/2023 16:27,23-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
28dcce9c-9af2-4255-8349-f65ff71242cc,Inbound,Returns,Service Centres Related,All gud.,13314833-da39-4408-b33e-17eab8358c7f,,23/08/2023 20:29,23/08/2023 23:37,23-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
434178dc-260d-45f1-ae06-334195030900,Inbound,Returns,Fraudulent User,Give him special increment,2c3db247-0afe-4fe2-97f5-1368d205ce5f,18/08/2023 00:35,23/08/2023 12:58,23/08/2023 13:10,23-Aug-23,GOLAGHAT,Books & General merchandise,56,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
1782b7f1-0b34-4cc6-8ca7-2c4c90931228,Inbound,Returns,Reverse Pickup Enquiry,Customer support   ka bybhar bahut achcha tha aur samasya ka turant samadhan  ,04251e19-a885-4f43-b94a-a36003444dbe,,23/08/2023 10:41,23/08/2023 11:10,23-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
81155f2d-fadb-4763-984a-b0941a4af0e6,Inbound,Cancellation,Not Needed,,2665cddb-65fa-49f0-8702-3f5dacdba893,,23/08/2023 14:33,23/08/2023 14:51,23-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
2cd2c2ca-29d9-40cd-a416-8b0339976c3f,Inbound,Returns,Reverse Pickup Enquiry,The quality of call was really bad I couldn\u2019t hear half of things he was saying.,03230f3b-9b7c-4cd3-8350-af587f52aaf0,,23/08/2023 11:21,23/08/2023 11:36,23-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
4e95620a-9e7c-4331-9dc6-38409a4770a1,Inbound,Returns,Reverse Pickup Enquiry,No Trust in Shopzilla nowadays... Keep satisfy customer complaint. Select good vendors... And courier partners . Or else . Shopzilla will be vanished from customer's mind.,2fdc496e-a9c9-4fa0-b337-9b6c1f1f403d,,23/08/2023 11:56,23/08/2023 13:55,23-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
ee60455e-2d2d-45ad-88e3-3501bfa86672,Outcall,Cancellation,Not Needed,K,7c8e0cd0-ed18-40d3-b497-5edcc43ab0d9,,23/08/2023 08:32,23/08/2023 08:34,23-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ce0b3059-3880-473c-815d-74493c47cd6f,Email,Returns,Reverse Pickup Enquiry,,ca8e9ac7-535e-4eb8-bf49-54d5776d200d,,23/08/2023 18:44,23/08/2023 19:36,23-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,3
00089ffc-68ce-45f1-9cb2-78ea87189fab,Inbound,Payments related,Online Payment Issues,Associate was very understanding and humble and he gave me appropriate details.,34fa20fd-1203-4df7-a228-928c9c6a192b,,23/08/2023 22:57,23/08/2023 22:59,23-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
50a45512-8ebc-4870-b159-acf0509e4a2f,Outcall,Order Related,Order status enquiry,,d52fe40f-4781-45c9-8fba-5b2308bc208d,,23/08/2023 18:57,23/08/2023 19:04,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
d018d881-b9eb-483c-9978-d10616b3dc7a,Outcall,Feedback,UnProfessional Behaviour,,312a4a2f-bc0b-4219-beac-8f7222ff003f,,23/08/2023 11:22,23/08/2023 11:36,23-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
43f118c8-23d5-4cab-ba3a-be5b8b426e35,Inbound,Returns,Fraudulent User,I have resolve the issuesAnd very good manner of the executive ,b90e8090-b5d5-4c84-96cc-3835472df523,,23/08/2023 15:30,23/08/2023 16:00,23-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
cd9553d7-b6f5-4d1d-905b-e79742184180,Inbound,Returns,Return request,,4c6b0eec-9c59-4012-b331-da4685bd0cfd,,23/08/2023 20:54,23/08/2023 20:55,23-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cf3b237d-1f5c-48ce-b6f8-be6e1f3ccd6f,Inbound,Payments related,Payment related Queries,,c5876b00-f2b1-4e70-9340-bbfbd31aa84c,,23/08/2023 23:12,23/08/2023 23:14,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,1
029a0601-dc42-4829-9de8-36ad1ac593f2,Inbound,Order Related,Installation/demo,Horrible experience of purchasing electrical experience with Shopzilla. Has not expected this kind of service with defected products.,283e3a7d-ba42-4bd7-819d-6bf92c0b52e2,,23/08/2023 12:10,23/08/2023 12:49,23-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
d71dc8db-c463-4eea-a2ad-935958b70444,Outcall,Order Related,General Enquiry,,e7307ac3-d87e-4b5c-beaa-d3724e922765,,23/08/2023 15:57,23/08/2023 16:02,23-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
4e89119e-14a8-47b1-916c-58c172271c66,Inbound,Returns,Return request,,dedde491-a224-4b84-893b-3ecf43eca45b,,22/08/2023 13:34,23/08/2023 11:05,23-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
3e8309c8-e594-45a5-a97f-88083057748f,Inbound,Order Related,Installation/demo,,e75672d7-8158-4d7b-a745-8f29c407d81c,,23/08/2023 17:23,23/08/2023 17:37,23-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,1
0f9f2f3a-a9d3-4ca4-9ad9-fcbf9be535cd,Outcall,Returns,Reverse Pickup Enquiry,Good ,c5e15820-f912-4e6e-9105-c49162941052,,23/08/2023 07:38,23/08/2023 14:50,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
64618462-8a58-4651-8dc5-6dfa22b97d92,Outcall,Returns,Service Centres Related,,2e4afe26-31ce-4ea0-a0cd-13d9c4300098,,23/08/2023 18:26,23/08/2023 18:28,23-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,3
ee13290f-1630-4d65-a65c-7dc695b3a48f,Email,Returns,Reverse Pickup Enquiry,,17969134-1cf4-4d7a-aebb-e505ffd01113,,23/08/2023 18:32,23/08/2023 19:54,23-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
86839be8-16c6-4160-babb-483983f6a063,Inbound,Returns,Reverse Pickup Enquiry,,3e527592-ed06-4ca1-b139-d75bff99344d,,23/08/2023 15:00,23/08/2023 15:02,23-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
dd2b3fc6-b5cf-48e1-bef5-8d3006640436,Inbound,Returns,Reverse Pickup Enquiry,,021fc0d9-0ebd-4752-9dec-e9467165e369,07/08/2023 16:16,23/08/2023 16:06,23/08/2023 16:08,23-Aug-23,NEW DELHI,LifeStyle,399,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
80395c33-432b-40f6-94e0-d73dc82ab165,Inbound,Payments related,Online Payment Issues,Supportive ,20f4c63d-48ee-4095-a065-f9e1fec672f6,,22/08/2023 17:02,23/08/2023 11:02,23-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8dff146a-afc4-47d6-a4bc-e31c9182ba1e,Inbound,Order Related,Order status enquiry,,1dda6caa-7940-4f58-af4e-d4fa74b78a61,,23/08/2023 21:45,23/08/2023 21:48,23-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f9efdb98-e4f1-4a43-9df1-78967f4c3dff,Outcall,Returns,Return request,,58c7d875-5772-43a2-b94e-0279c8104368,,23/08/2023 19:07,23/08/2023 19:09,23-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
8f1e015b-aff1-4025-bc27-505619c229d7,Inbound,Order Related,Installation/demo,,da2e2a6d-6bcd-4b48-9059-19dd02005fb4,,23/08/2023 20:33,23/08/2023 20:40,23-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4750b6ef-df38-4595-af40-4d074fc44a06,Inbound,Feedback,UnProfessional Behaviour,,2c4cf3d3-7e18-43ef-b646-98248ba47826,13/08/2023 22:08,22/08/2023 19:28,23/08/2023 05:25,23-Aug-23,HYDERABAD,LifeStyle,151,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
79ed9e20-ab35-4b22-a029-6ef41f000644,Inbound,Returns,Reverse Pickup Enquiry,Very poor service i have contacted more than 5 times but return not been pickup and logistics partner cancelled automatically without visiting not received any call from them ,f8e0475d-54be-4d11-911b-6bbd1766513a,12/08/2023 07:22,21/08/2023 14:42,23/08/2023 06:49,23-Aug-23,MUMBAI,LifeStyle,1129,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,1
8025242c-cadb-4ef6-8602-5194dc11f388,Outcall,Returns,Reverse Pickup Enquiry,,c10ba48b-66bc-4de9-bb0a-6e80dafdb9e6,,23/08/2023 11:53,23/08/2023 12:46,23-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
17bcf61e-7238-4f5f-88e6-a23d794b2360,Outcall,Order Related,Installation/demo,,b2e1feac-ef98-41b1-8fc9-77a085d3c8e5,,23/08/2023 18:48,23/08/2023 18:48,23-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0fc7b34c-49fd-41a6-bae7-ecbbd49b17c1,Inbound,Returns,Reverse Pickup Enquiry,,418483b9-a8a9-4cb0-afbe-a503b4c9a3f8,,23/08/2023 14:17,23/08/2023 16:35,23-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
70e76559-bbc5-4db9-8e78-4462141fc308,Inbound,Refund Related,Refund Related Issues,,6741a3e5-f390-434b-ac8c-bdecd5dce664,,23/08/2023 22:08,23/08/2023 22:28,23-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,3
0b62063e-a212-4afc-b022-8bf39ea07529,Inbound,Refund Related,Refund Related Issues,,fe920a59-8714-47aa-927e-c0f78ac1c88e,,23/08/2023 10:47,23/08/2023 23:44,23-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
058073fc-248d-411f-b246-be6b83984d35,Inbound,Returns,Reverse Pickup Enquiry,,0c342322-fb14-48f5-99c6-bf2d6b921047,,23/08/2023 16:18,23/08/2023 19:56,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d225bd93-b09c-453e-a4e9-9354cd15999b,Inbound,Shopzilla Related,General Enquiry,,fedcf930-0fcc-49dd-bc2c-fd647ed57430,,23/08/2023 19:54,23/08/2023 19:58,23-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dcec7ad3-409b-47d5-8ed8-350b0c6ea5a6,Inbound,Order Related,Delayed,,413c4a0c-aca9-4946-901c-07b503f5f058,,23/08/2023 09:41,23/08/2023 09:44,23-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
be1a58bd-4a5e-48d6-85ea-4eb7bc5ee8c7,Inbound,Returns,Reverse Pickup Enquiry,,5ee796aa-77c6-4cb5-8ba0-d8d1be1439f3,,23/08/2023 16:50,23/08/2023 16:54,23-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
23c5fc5d-3425-4922-8f97-a7201317ef1d,Inbound,Returns,Exchange / Replacement,,7bfb0214-f62e-406b-a6b1-26814fa5e5de,,23/08/2023 19:20,23/08/2023 19:23,23-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,3
718d6d8e-5cd3-46b0-bad3-a1c49b844950,Inbound,Returns,Reverse Pickup Enquiry,,ac2e286c-a4de-4ac4-85a6-97e257f6ef2f,,23/08/2023 16:11,23/08/2023 20:45,23-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
ab7ee370-2dcd-40f5-818a-7c2558f44807,Inbound,Returns,Return request,,305ee863-7999-485b-b1d4-f16bf961e7c6,,23/08/2023 22:40,23/08/2023 22:46,23-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
2ceacd0f-af3a-497d-8ca3-96e031586137,Inbound,Returns,Service Centres Related,,f4e2aa8a-5a46-4574-84fa-8810d6f47250,,23/08/2023 19:32,23/08/2023 21:42,23-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
e81c0325-193a-4398-9768-3f7d4ff06902,Inbound,Order Related,Delayed,,d815b270-88b5-4655-9555-0dd220d5e8d7,08/08/2023 12:47,23/08/2023 14:52,23/08/2023 15:01,23-Aug-23,SEPPA,LifeStyle,549,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
c11e7ec6-8cef-4883-ba12-36ea673ad461,Inbound,Returns,Reverse Pickup Enquiry,,5a71ceba-6f13-4b47-8ecf-8ff048b5d394,,23/08/2023 22:07,23/08/2023 23:07,23-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
59e3d0c2-0471-47ac-a873-3fe0b9078f25,Inbound,Order Related,Order status enquiry,,d70b597f-8dcd-4367-b61c-d63f129c007e,10/08/2023 23:20,23/08/2023 10:59,23/08/2023 11:02,23-Aug-23,JUNAGADH,Books & General merchandise,1099,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9dd2b25b-0b94-4c07-a78d-606b4e8642a4,Inbound,Refund Related,Refund Related Issues,,6602b6d7-e9ac-42ed-91b0-1242a0ab15c3,17/08/2023 22:04,23/08/2023 13:55,23/08/2023 16:43,23-Aug-23,JAMALPUR,Books & General merchandise,663,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
effb3537-3523-4e08-aff3-9efba3ecd002,Inbound,Cancellation,Not Needed,,36534dac-6863-4dc3-b2a6-1c4ec00e0d16,16/08/2023 14:49,23/08/2023 08:52,23/08/2023 08:59,23-Aug-23,AZAMGARH,Mobile,17930,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
ec09e531-bcb7-448d-8bd8-909880a8273a,Email,Refund Related,Refund Enquiry,,d51d7b39-fcde-41b0-96c4-a171fcc53ee4,,23/08/2023 20:57,23/08/2023 23:25,23-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
ec710ce9-fa82-4775-bc0a-1ec9cb22d82f,Inbound,Product Queries,Product Specific Information,,fc294711-3de6-4a8b-9cf4-1ae614e773d3,,23/08/2023 09:03,23/08/2023 09:06,23-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e83230a4-520a-45aa-b6c0-9920e18408f5,Inbound,Returns,Reverse Pickup Enquiry,,8ea841af-b9a4-4dcb-97fd-cb46c4063f65,,23/08/2023 17:07,23/08/2023 17:15,23-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
826c3bfb-6d6e-4280-a10f-97cb67f7bc9d,Inbound,Returns,Reverse Pickup Enquiry,,690a35c2-9b94-4328-bd64-a80cac355918,,23/08/2023 20:51,23/08/2023 21:10,23-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
b3e9901b-ba49-4699-8c0d-eefada26e80d,Inbound,Returns,Fraudulent User,,ea185af0-ccf7-4584-9701-9f50a448a330,,22/08/2023 20:27,23/08/2023 07:10,23-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b18d20eb-202c-44a6-be15-2401a77bdd13,Inbound,Returns,Reverse Pickup Enquiry,,de0cf08e-cf9e-4f16-b069-46f813f15204,,23/08/2023 13:56,23/08/2023 14:04,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
018758f9-d4b6-401c-86ce-6c54a31ac29b,Outcall,Order Related,Delayed,Very good customer care behaviour ,889687d6-9c6b-4dde-93d1-30086897f1ce,06/08/2023 11:51,23/08/2023 07:22,23/08/2023 09:20,23-Aug-23,DARBHANGA,LifeStyle,475,,Shelly Huber,William Park,John Smith,61-90,Evening,5
a98529b2-0382-416f-9b29-4f7881b25532,Inbound,Returns,Fraudulent User,Mujhe used product mila,25db091c-30eb-4259-a6c3-6d81f2471eaf,,23/08/2023 07:46,23/08/2023 08:10,23-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
4f3913d9-00ca-4e43-a559-c94e09aef739,Inbound,Refund Related,Refund Related Issues,,e1105f25-52a3-4ed3-8313-981e831d3bf9,,23/08/2023 19:59,23/08/2023 20:38,23-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
bb1d184b-787d-45fc-9b3d-c9000f99334d,Outcall,Returns,Reverse Pickup Enquiry,,d390c463-dd29-404c-a3da-a015e642aef4,,22/08/2023 16:45,23/08/2023 12:57,23-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
73395042-3901-46c8-ab08-c651e42916cf,Inbound,Order Related,Invoice request,,2470d396-f3b0-4a3c-8eae-bfc82bb19071,,23/08/2023 19:36,23/08/2023 19:39,23-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
97c17390-f0d8-448d-bf6a-7a0a588e221d,Inbound,Order Related,Delayed,,3e682634-9a93-48f9-b53c-5db7f6d2484c,,23/08/2023 19:24,23/08/2023 19:27,23-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
a5832aca-7ee8-450f-bc73-7578156c76b3,Inbound,Product Queries,Product Specific Information,Good,36da9097-8480-458f-adc7-95ef6c1ddb6e,,23/08/2023 14:07,23/08/2023 15:46,23-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
59c4ffb9-c955-41b8-930d-82020ce1548d,Outcall,Returns,Reverse Pickup Enquiry,,7543584d-7631-4b8c-bbbf-5451833d5714,,23/08/2023 20:57,23/08/2023 20:59,23-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d9390b8e-40f7-42ec-8e6a-c926cc4ef276,Inbound,Returns,Return request,,5a830f46-a165-4d02-b579-004fd7132bc4,,23/08/2023 09:06,23/08/2023 09:11,23-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
da57eb41-ef3d-4705-902e-390f503ac186,Outcall,Returns,Reverse Pickup Enquiry,,16c32c03-8e57-494f-8646-8839102a508a,,23/08/2023 10:29,23/08/2023 10:38,23-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
64a22323-d0c3-4d66-b8fa-910922ff1aef,Inbound,Offers & Cashback,Affiliate Offers,,87fe3086-ba35-4e0b-9c80-af30a680d0d0,,23/08/2023 11:44,23/08/2023 11:46,23-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,2
d230fa4a-8de5-479c-b9ec-f713e8ebc182,Inbound,Returns,Reverse Pickup Enquiry,,ebf72152-d8bb-4e05-bfee-72472ae01a39,,23/08/2023 21:02,23/08/2023 21:02,23-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
abc66361-3cf8-43f6-b2e6-a7a2903aab40,Inbound,Returns,Reverse Pickup Enquiry,,695a70b4-d5e3-4062-a3ff-ae49b5290fb6,,23/08/2023 14:11,23/08/2023 14:28,23-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d790b21b-ba29-4312-9e16-c28bfcbbc56f,Outcall,Returns,Return request,,659ffbff-1204-4ede-b4e0-0592385f1d28,,23/08/2023 18:18,23/08/2023 19:26,23-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
20e39555-db0d-4f22-83d0-d6a8ec7dd098,Inbound,Returns,Reverse Pickup Enquiry,My order not picked yet till time pls look into the matter ,bb78cb73-94cc-474c-aea0-ee5fb0aa287e,,23/08/2023 11:42,23/08/2023 11:43,23-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
a0863ed9-d67d-4535-b6e6-2772f3af9cec,Inbound,Payments related,Online Payment Issues,,14decd9b-f78d-41da-bd25-fe9b3914ae41,,23/08/2023 14:27,23/08/2023 14:30,23-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f2a331ae-27cc-4cea-8433-ce933ccc63fb,Outcall,Returns,Reverse Pickup Enquiry,Bad  service ,6eff1ae5-af74-4ecc-81ec-2c276de6d52f,,22/08/2023 21:43,23/08/2023 17:19,23-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,1
28eb5fdf-5186-417e-8dd7-ea329bad8106,Inbound,Order Related,Delayed,Hmhxxhf,ef43e7c0-ef67-47d7-9509-9b44e35bc663,,23/08/2023 17:00,23/08/2023 17:04,23-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
b2f866d5-8ee1-4c82-ad24-68563595a35d,Inbound,Order Related,Order status enquiry,Order not received to Home,0d80f3f2-54b2-4a4b-81fe-011190dc96be,,23/08/2023 10:10,23/08/2023 10:48,23-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
bb50a010-c24e-41da-83e0-0cce809fa7d3,Inbound,Returns,Service Centres Related,Aap ne bahot acchi bat ki humse,3d3c3563-d11b-46fc-9d38-fd9cefb45ef0,,23/08/2023 19:43,23/08/2023 19:45,23-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
8df1d453-4fd9-45de-a4a8-6bacca9ffa03,Inbound,Returns,Reverse Pickup Enquiry,,fd0bd79c-e124-44f0-9f7b-0bac5bff9725,,23/08/2023 21:17,23/08/2023 21:19,23-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
b8da483c-e006-4564-bdcb-d91b2819f0de,Inbound,Order Related,Installation/demo,No happy ,6ee21d99-c167-4dca-b2c2-e93ac0b6c8d0,,23/08/2023 11:35,23/08/2023 11:37,23-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
7e3642cf-27b0-40b0-8a8a-4cd86f3d3713,Inbound,Returns,Reverse Pickup Enquiry,Good one ??,19ad3b5d-771f-4490-87d1-e6e5e03701a3,,23/08/2023 14:00,23/08/2023 14:07,23-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
7d863e15-0df5-4e75-aefa-29bfc4ed71de,Inbound,Product Queries,Product Specific Information,,13ff7359-8b04-4dd7-98e6-7ab483b352ca,,23/08/2023 20:41,23/08/2023 20:57,23-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
7e255085-8556-4b65-a59d-0ee67b00dcb7,Inbound,Order Related,Order status enquiry,,d3197621-2e48-4f94-81be-819c1ad47b9d,,23/08/2023 10:26,23/08/2023 10:28,23-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9c04b110-9bdc-4c94-b4ea-839f95d782a1,Outcall,Returns,Reverse Pickup Enquiry,Product pickup done yesterday but no online update found.,f75858dc-c102-4c6d-88fb-03f41c97e35f,,23/08/2023 18:51,23/08/2023 19:03,23-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
34e584db-fa41-418c-9d69-c6923179c1ae,Inbound,Returns,Reverse Pickup Enquiry,,eb256f28-25b9-4f2a-ba98-c5e46dd05d72,,23/08/2023 21:04,23/08/2023 21:20,23-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
5e2149c8-6863-4a45-8b54-f86966c82e48,Inbound,Returns,Reverse Pickup Enquiry,,1d4e5aa6-53d3-4f5c-bea1-7ed684574363,,23/08/2023 14:08,23/08/2023 14:21,23-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
f0bc7d82-0cf5-44f5-98d2-7715ffaf7edb,Inbound,Returns,Missing,Nice service,cdd95543-a239-4eac-b737-cecd8e05bef9,,23/08/2023 14:36,23/08/2023 14:38,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5e6428cc-4106-4d40-96c8-81fe77768674,Inbound,Returns,Reverse Pickup Enquiry,,e8426300-51d3-44ae-add3-5b9525775966,,23/08/2023 16:24,23/08/2023 16:59,23-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
eda69f3f-ca1c-423c-8ccc-5c0b61d4f5e4,Inbound,Returns,Wrong,I'm so happy for this call ,d368793b-a4cb-471e-8493-be426ecb18c7,,23/08/2023 17:50,23/08/2023 17:51,23-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
2570649e-0f1a-4ef2-83e2-83037a642140,Inbound,Returns,Reverse Pickup Enquiry,Good service,5807ff73-3d02-47d0-bab6-3f0fbf5155d6,,23/08/2023 21:04,23/08/2023 21:19,23-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
5dced076-4fc1-45b9-b620-462d4bd23f78,Inbound,Order Related,Delayed,Very good ??,d82ed600-07a8-43f3-8bd6-0040a47dbb18,10/08/2023 12:13,23/08/2023 06:44,23/08/2023 06:47,23-Aug-23,BALESHWAR,Books & General merchandise,385,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
19bbe423-1e8b-468d-bfd2-eed35be85b4f,Inbound,Shopzilla Related,Account updation,,4f9b0756-db97-4266-9018-14bb0ae4ab4b,,23/08/2023 00:13,23/08/2023 00:31,23-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
6b95dc5b-c9e1-452e-ba0b-c264b659ba96,Inbound,Returns,Service Centres Related,,a8150469-9df5-4093-a11f-e195eff5a442,,23/08/2023 11:07,23/08/2023 11:48,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
3c1cff37-b383-4512-933f-7f57184a6f1f,Inbound,Order Related,Order status enquiry,Nice,06a64bbe-2371-41ab-a6ec-f7ce9e47eb54,,23/08/2023 12:17,23/08/2023 12:18,23-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
69827920-aaa4-4412-bcd0-29024b5e6eca,Inbound,Returns,Reverse Pickup Enquiry,,57bd5a59-8379-426a-bacd-322f64beebbc,,23/08/2023 22:22,23/08/2023 22:23,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9f5653c3-0786-4ed3-bb07-25b415a5bf3b,Inbound,Returns,Reverse Pickup Enquiry,Totally worth ,a1744f4a-2116-41ad-a4c8-a8ad172bee21,,23/08/2023 13:23,23/08/2023 14:01,23-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
b061a4df-590e-45c1-8d84-58db262362e6,Inbound,Returns,Reverse Pickup Enquiry,Yes,b0aca435-ee91-4a46-b575-1bbdaa596b45,,23/08/2023 14:26,23/08/2023 14:31,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
8b59573b-8bba-4aa1-bd17-76b51126afb9,Outcall,Order Related,Installation/demo,,18337693-0d7d-4e81-81d3-dc92eca2baed,,23/08/2023 18:36,23/08/2023 18:37,23-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
1ed6e025-9d7c-407f-a06d-cb72d0eef93a,Outcall,Returns,Reverse Pickup Enquiry,,0c3c36b4-fb69-4662-8272-6b03816b2ae4,,23/08/2023 11:14,23/08/2023 11:34,23-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
4d43094e-c50f-436e-98f5-f379c48803c6,Inbound,Order Related,General Enquiry,,a6b77c3d-e77f-427e-9582-f8dc2498869d,,23/08/2023 13:29,23/08/2023 13:30,23-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
dfed321b-fb23-43d8-8fe6-2c9ad5e23bcd,Outcall,Order Related,Order status enquiry,,0b65a878-c4c9-4de2-8b57-07cbf91f098d,,23/08/2023 18:30,23/08/2023 19:41,23-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
b53312aa-1c9a-4c22-a342-c53a5c648864,Inbound,Returns,Reverse Pickup Enquiry,"Excellent services, keep it up ",c01d33a1-4c76-4d10-9386-4e1dbff7a1b6,,23/08/2023 17:08,23/08/2023 17:11,23-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
596875ef-05a0-4999-b775-dd8ccffe0fcc,Inbound,Order Related,Delayed,It's good ,95e29762-15e8-4756-8e93-c81a5c2d07da,,23/08/2023 22:19,23/08/2023 22:21,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
81205942-16a7-4d74-abd2-b8cea97c71d3,Email,Order Related,Delayed,,e471d04a-ac91-46de-90a4-3851b1df44cb,,23/08/2023 07:33,23/08/2023 07:34,23-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
b7a2eb6a-c4ea-4f54-ac2e-218906146036,Inbound,Returns,Reverse Pickup Enquiry,,555777e3-fa12-42f4-8f73-42d08a40df1d,,22/08/2023 10:20,23/08/2023 10:54,23-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0c02128b-8fe8-4d81-9d28-11159fdccb6e,Email,Order Related,Delayed,,1806e6c2-d8b0-4d9d-a42a-e9817fc9ec43,,23/08/2023 01:02,23/08/2023 01:03,23-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9459e9e1-fce4-4442-85d3-24d29b5a57fe,Inbound,Returns,Reverse Pickup Enquiry,,8c50abb5-fce6-4cc4-bb08-e14fa40d0810,,23/08/2023 16:24,23/08/2023 18:55,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
c68f2483-629f-48f0-bba9-767030078241,Outcall,Order Related,Order status enquiry,,646d832f-d45b-4a70-b346-2eedb7453150,,23/08/2023 21:16,23/08/2023 21:18,23-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
0b39a7f8-aec3-4d2a-9697-db4b9926bc4f,Outcall,Returns,Reverse Pickup Enquiry,,a1cecce7-9e72-4285-82f1-67e6356dd62b,,23/08/2023 07:13,23/08/2023 07:16,23-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
1df994e3-64ab-41b9-b008-fbe3f684b6aa,Inbound,Refund Related,Refund Enquiry,Very good ,97009fbc-d7c2-4c6a-880f-21e0e4846dba,,23/08/2023 09:58,23/08/2023 10:07,23-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
f45c8271-13d5-496f-a8ce-7b8c045897f7,Inbound,Returns,Reverse Pickup Enquiry,,f2bf52b3-63cd-442e-b573-883bf64ef06f,,23/08/2023 20:40,23/08/2023 22:20,23-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
1b977365-bcdf-4f0b-b885-0a10f338c71a,Inbound,Returns,Reverse Pickup Enquiry,,a6f3e391-4190-4c64-a307-8e39699aa3d4,,23/08/2023 21:32,23/08/2023 21:44,23-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
14ff62dc-d50e-4097-a91e-79033377816f,Outcall,Returns,Reverse Pickup Enquiry,,b14128d7-43dd-4333-8586-34435760719b,07/08/2023 12:26,23/08/2023 18:38,23/08/2023 18:48,23-Aug-23,NAWABGANJ,Electronics,379,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c66dc669-3a90-4310-932b-56f10f0ad3e1,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance ,b1391354-f514-4efc-a60e-be229cf42109,06/08/2023 17:04,20/08/2023 18:55,23/08/2023 10:08,23-Aug-23,NALLASOPARA,Electronics,18999,,Lindsay Ward,Harper Wong,William Kim,On Job Training,Evening,5
38caa868-3f19-465b-8701-1e27153edfa6,Outcall,Product Queries,Product Specific Information,,866f9054-ccf5-4e2b-8ee2-b01e08819618,,23/08/2023 12:00,23/08/2023 12:03,23-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5f005722-c28f-4549-9dfb-617eae319e4b,Inbound,Returns,Reverse Pickup Enquiry,,76533af3-ebdc-43ae-a3cf-46bc9742d5c3,,23/08/2023 18:04,23/08/2023 18:05,23-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
a16af538-65c6-4c60-b95a-6a5e75231c28,Outcall,Order Related,Invoice request,,74db8f4c-370c-423d-a118-bb21ff851f5c,,23/08/2023 21:57,23/08/2023 22:22,23-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
aec026b0-df3a-40f1-bde5-9429c661dea9,Outcall,Order Related,Installation/demo,,f614e512-d2a8-4bb2-a0af-07cfc9aa6f77,,23/08/2023 07:33,23/08/2023 07:35,23-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
342261c3-8273-43f1-8672-6dd8f6f2b06a,Inbound,Product Queries,Product Specific Information,Problem solve quickly ,5ead3220-2fa0-4efb-a927-a297507348fd,,23/08/2023 12:29,23/08/2023 12:31,23-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
42ab1ac7-d78e-4ddc-94e1-1e00c4c2c438,Inbound,Returns,Reverse Pickup Enquiry,Kindly show all return requests dates and your cancelled requests in Shopzilla tracker policy.,af59b4a7-def6-46bc-8739-5ab32e9fdc5e,,23/08/2023 13:35,23/08/2023 16:21,23-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
184e601d-c701-4f90-84be-6217d4d281c1,Inbound,Order Related,Installation/demo,Thx,45bee84b-7014-4553-9c2e-f2fdaf57b6a7,,23/08/2023 20:44,23/08/2023 20:48,23-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9b72a117-be7a-4ac0-9e92-7c9f43584b1b,Outcall,Cancellation,Not Needed,Hgj,71c2ba5a-feee-40fd-b465-3237f07ed095,13/08/2023 08:32,23/08/2023 07:55,23/08/2023 07:58,23-Aug-23,KHAGARIA,Books & General merchandise,899,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,3
6bbf076e-528e-4e3a-809f-9ccebee90b20,Inbound,Feedback,UnProfessional Behaviour,,db32ca7d-8f99-471b-a5e0-cc9ac9fcc4b8,,23/08/2023 19:47,23/08/2023 20:16,23-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f805f641-d1b8-4136-a6a1-ad577a9129b2,Inbound,Refund Related,Refund Enquiry,,ebf00b5c-fe87-4c45-9de3-3bd6b2df6e5f,,23/08/2023 22:36,23/08/2023 22:38,23-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
1b99b325-154f-49eb-a233-bba3aa67a511,Inbound,Product Queries,Product Specific Information,,d8bfe61f-d9d7-401f-b612-d23c5de29f11,,23/08/2023 23:30,23/08/2023 23:36,23-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
90c99385-51a9-424f-997f-f5cb90b934ca,Email,Returns,Reverse Pickup Enquiry,,08e79bce-e333-4937-a8d4-1e4217c58c29,06/08/2023 23:07,23/08/2023 08:31,23/08/2023 08:36,23-Aug-23,VARANASI,Electronics,899,,Logan Barnett,William Park,John Smith,31-60,Morning,5
853aeab5-b299-4acb-a4e1-e6bc957a5857,Inbound,Product Queries,Product Specific Information,"Shopzilla: Delay due to logistics,   and on the way from 26th July to till now.Logistics : Pickup pending  from merchant side till now.Result: You are doing nothing only a gang of cheater working together to cheat peoples",c674ce72-8e7f-4ca0-96b1-24476f628524,,22/08/2023 18:28,23/08/2023 07:20,23-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
dd1a242f-e19a-4133-980b-ecf430138786,Inbound,Returns,Reverse Pickup Enquiry,Bad,6d8eb5e1-86ba-4e0b-958a-3cadaa240e41,08/08/2023 16:53,23/08/2023 22:19,23/08/2023 22:24,23-Aug-23,JAIPUR,Books & General merchandise,299,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
99172190-e20b-40ad-9b02-dbbefff9eee0,Inbound,Shopzilla Related,Signup Issues,,df6dfc14-56d4-4dac-80fd-9e3f646afc88,,23/08/2023 11:44,23/08/2023 11:45,23-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
8fae617b-554b-4923-98da-716bfe37b2a5,Outcall,Payments related,Online Payment Issues,,dafc4457-35e6-40a7-a76b-016e7dc19374,,23/08/2023 18:30,23/08/2023 18:33,23-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
48512e8d-760b-41c7-afed-2bbd737aab51,Inbound,Returns,Reverse Pickup Enquiry,,0bf5cb9d-b25a-455c-a932-2b94d61a3237,,22/08/2023 18:37,23/08/2023 08:37,23-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,4
c6dd3c31-e8e0-448d-8c35-04fab296bf05,Outcall,Returns,Reverse Pickup Enquiry,,181b506e-4b2e-45fb-9682-2be5c17321fa,,23/08/2023 18:45,23/08/2023 18:48,23-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
9dc9bb55-bb5d-4ed3-adf1-c2aad5201220,Inbound,Returns,Return request,Put strict control over errant suppliers ,97fd852c-7626-47bf-9f5c-4d475d300efa,,23/08/2023 12:23,23/08/2023 12:25,23-Aug-23,,,,,Virginia Collins,Charlotte Suzuki,William Kim,On Job Training,Morning,5
10897958-0013-49ab-91fb-e765cfbbdabe,Outcall,Returns,Reverse Pickup Enquiry,,54612b71-14ea-4e84-a198-098c84a84a05,08/08/2023 13:32,23/08/2023 09:50,23/08/2023 09:53,23-Aug-23,INDORE,LifeStyle,2593,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
c8ee9d7e-5e73-47d4-ad4f-d4924c17a8d2,Inbound,Order Related,Order status enquiry,,d479efb3-5b35-43b1-a295-952ef0ebb9c9,,23/08/2023 21:35,23/08/2023 21:36,23-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
14fb1b0a-f8ba-4f0b-9046-6b1224bc7086,Inbound,Order Related,Installation/demo,"It\u2019s awesome to talk customer support, all because she solved my issue in a simple way. Shopzilla needs to that type of employee.",9a1dd06b-41d6-466f-9153-9de72f3b7cef,,22/08/2023 21:17,23/08/2023 03:46,23-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
cc5615bc-e1fe-4846-91bd-817aeb079c3a,Inbound,Order Related,Unable to track,,f132dbb4-0b5b-47ba-b33a-099aa6200ee1,,23/08/2023 11:53,23/08/2023 14:02,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e16537a1-238d-49c6-b8ba-f29398e7c3de,Inbound,Payments related,Payment related Queries,,fcd2978a-3775-461e-b6b8-95eee899906f,,23/08/2023 16:25,23/08/2023 16:27,23-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bc55258f-2d87-4700-9628-b6a08f7c52a0,Outcall,Returns,Missing,Kindly always cheak parcel,2aaabab3-e45b-47ff-8aae-cf91a75d765e,,23/08/2023 18:09,23/08/2023 18:11,23-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
9ff0f563-a8db-4e63-9596-7aaf62824500,Inbound,Returns,Wrong,Support customer care service available ,624b79be-e1ed-4d5c-b432-bac00e9d492b,,23/08/2023 20:32,23/08/2023 21:04,23-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
fe6df026-b721-445c-90e8-5846fd0bf9dc,Inbound,Order Related,Order status enquiry,,8770c64c-6cfa-42de-a25d-07d71fbfc0dd,,23/08/2023 20:34,23/08/2023 20:34,23-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
a18dbc7b-3872-4836-b534-c638c97efeba,Inbound,Feedback,UnProfessional Behaviour,,5419da31-5dc0-4180-8b93-314eeaf4655f,10/06/2023 07:39,23/08/2023 16:08,23/08/2023 16:09,23-Aug-23,CHANDIGARH,Home Appliences,1199,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
13318a48-2fb7-4adc-a2b4-d0e1ece2b26d,Inbound,Order Related,Invoice request,Nice,53dd4eef-3cbd-4395-8040-16ca7b08ef05,,22/08/2023 21:36,23/08/2023 09:43,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
99040278-4949-4749-8009-157dec005325,Inbound,Order Related,Order status enquiry,,7724b3d1-039d-4a66-93ba-e9ba2338105c,,23/08/2023 19:32,23/08/2023 19:32,23-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5b16db9d-ad0f-4f0b-930b-2033912fd2bc,Outcall,Order Related,Seller Cancelled Order,Nyc ,564c8ab2-7681-4733-b6ad-2a95eb23de7b,,23/08/2023 19:49,23/08/2023 20:06,23-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fffe6a81-9140-4e53-a58e-0db076e9f02e,Inbound,Refund Related,Refund Related Issues,,8da91485-a417-449c-b729-d9295ae1493b,23/07/2023 16:57,23/08/2023 09:00,23/08/2023 09:12,23-Aug-23,BHARATPUR,LifeStyle,452,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,4
580dfd74-91a0-4b58-8d4e-1a1ecfcfc8e2,Inbound,Returns,Missing,,5369509c-631d-46b6-827b-87e61d069bb7,,23/08/2023 20:19,23/08/2023 20:22,23-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
b42d4a75-f24a-499b-8131-0413efbb549d,Inbound,Returns,Return request,,8182c963-1c05-4445-8bec-8ce949b9308e,,23/08/2023 22:35,23/08/2023 22:49,23-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
306b4d50-cc94-412a-a8fb-9361138d4332,Inbound,Returns,Reverse Pickup Enquiry,,2d2931e5-3736-489c-9e82-36838e90fa06,23/07/2023 19:34,23/08/2023 09:58,23/08/2023 13:58,23-Aug-23,ALLAHABAD,Electronics,3999,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
4ec77dd5-c2ed-4dbc-874f-c5f4a0cdea31,Inbound,Returns,Reverse Pickup Enquiry,Happy ,e5fe70c5-2e40-44c5-8dd6-b57c458ce60f,,23/08/2023 15:01,23/08/2023 15:01,23-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
83c3fea9-53c0-40f7-b54e-5d8fc55a4046,Inbound,Returns,Reverse Pickup Enquiry,,4b6f5327-aa98-48bf-906f-72b392b64f08,,23/08/2023 11:11,23/08/2023 11:12,23-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
89a7d6b6-0094-4c82-98f7-dbd6a121bdb5,Inbound,Order Related,Delayed,,4a09db8d-b604-4a35-8039-0fddb7ef2405,19/08/2023 10:54,23/08/2023 09:39,23/08/2023 09:40,23-Aug-23,CUTTACK,Home,210,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
840ced6d-7006-4569-a8f5-c215eeb50523,Inbound,Returns,Missing,,ddde9a33-a783-4750-9eab-fe11028289b1,,23/08/2023 13:00,23/08/2023 13:01,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
3fc258b0-7c10-481f-b63e-d1b51ff7edc7,Inbound,Order Related,Delayed,,18005a96-7f85-4e28-86c4-4a63aa9a0a25,,23/08/2023 09:29,23/08/2023 09:31,23-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
6a4e614c-43f9-4d7c-99f0-4f57f5b10b15,Inbound,Returns,Return request,Good service ,0564f6e4-98fe-4dc5-bbac-d27e04565bb7,,23/08/2023 00:33,23/08/2023 00:34,23-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
d9e95321-08ce-44ae-af18-30d606617b6c,Outcall,Shopzilla Related,General Enquiry,,6810aec6-1edf-41b6-b4e4-b05bdc8fb87c,,23/08/2023 11:36,23/08/2023 11:38,23-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
116a1bf8-bc0d-48f9-b503-00c7f06e2d1b,Inbound,Returns,Return request,,e5d78f12-a601-4b50-bfc7-f9f1481d5a93,,22/08/2023 17:48,23/08/2023 22:56,23-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
db7a9482-3d64-4777-b2b1-8684a9f24800,Outcall,Order Related,Delayed,,f3c989f0-4661-4f5e-bfb4-43fb2dba836b,,23/08/2023 09:50,23/08/2023 09:53,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
e50fbffb-da53-4716-9608-40cb2f70a76c,Inbound,Order Related,Order status enquiry,,db1561e5-8784-4f1c-8e87-5a4532683bec,,23/08/2023 10:50,23/08/2023 10:58,23-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
14d01917-51a6-40d5-870d-51125024558a,Email,Returns,Wrong,,d17ab91e-2a55-4bc5-bf8b-51336c0cf00c,,23/08/2023 14:21,23/08/2023 19:39,23-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
3d98c418-2252-4e28-983e-96e6778d0168,Inbound,Returns,Reverse Pickup Enquiry,,933614f9-9d13-46bb-bcc7-03f23bdec2bf,,23/08/2023 21:51,23/08/2023 22:14,23-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
2a40b560-c90b-4b1c-b4a4-dc3a8604144c,Inbound,Returns,Reverse Pickup Enquiry,I am happy,538c2fbd-6a27-46c9-abf8-c304747718c3,,23/08/2023 22:50,23/08/2023 22:51,23-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
189aed08-25b9-4de3-a617-400edc993d19,Inbound,Returns,Reverse Pickup Enquiry,,b0738731-95ad-4c45-80d7-c5231062bfd0,08/08/2023 16:56,23/08/2023 15:14,23/08/2023 15:24,23-Aug-23,BALURGHAT,LifeStyle,499,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
87081cf1-6dbb-4f98-a61c-ad394f13f090,Inbound,Returns,Reverse Pickup Enquiry,Very good customer support,3f364e97-90d3-4254-97d4-0c39fa43f304,,23/08/2023 09:26,23/08/2023 09:30,23-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
57312a67-cd88-44bf-aa65-0b645d553d0c,Email,Order Related,Installation/demo,,88fa3f95-80b8-4df2-b547-13f03cf7da46,,23/08/2023 12:59,23/08/2023 13:06,23-Aug-23,,,,,Robert Miranda,Emma Park,John Smith,31-60,Morning,5
c2a4c9f3-9b08-4fc2-a851-e513ef758db0,Outcall,Returns,Reverse Pickup Enquiry,Very helpful ,fb786071-a32e-422f-9edf-6ea8b7d58120,11/08/2023 14:03,23/08/2023 08:37,23/08/2023 08:41,23-Aug-23,DARBHANGA,Books & General merchandise,161,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
bbaaf8c7-56ca-4738-b1d4-1731baea6fca,Outcall,Order Related,Delayed,,e89ee2f0-aa45-40a8-b34a-3321e8148a76,12/08/2023 21:10,21/08/2023 20:05,23/08/2023 19:19,23-Aug-23,COIMBATORE,Books & General merchandise,200,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
1b71d4fe-aa98-4e6a-8720-1aa1172b93a9,Outcall,Order Related,Delayed,Worst service ever i have not seen ,4acc9523-711c-4762-9ed9-0ea8418c50b8,,23/08/2023 10:07,23/08/2023 10:08,23-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
b6c0c674-017e-40f2-ba07-927a84e95fcd,Inbound,Product Queries,Product Specific Information,,fa5cbcc5-fd80-4d36-8153-0dea677fa62d,,23/08/2023 10:07,23/08/2023 11:27,23-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
c840187e-28ac-4fb7-a114-dfb922a41d8e,Inbound,Returns,Reverse Pickup Enquiry,,3b45e47d-c8d6-4093-a52b-dbf5016e94b3,,23/08/2023 13:15,23/08/2023 15:28,23-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
f3a87f68-60e4-46df-b216-d45783d69b1d,Inbound,Returns,Return request,"Kindly provide good product quality,your food product deli ered to me was of worst quality.",e1d3dd45-e617-4f3d-ab7b-867a17f75a33,,23/08/2023 13:31,23/08/2023 13:34,23-Aug-23,,,,,Jessica Nixon,Harper Wong,Emily Chen,>90,Split,5
b423a7fd-e50a-4dd2-8b9a-5c917416e007,Outcall,Returns,Reverse Pickup Enquiry,,0e4becbc-b8e4-40cd-ae16-34deabb0c566,24/07/2023 16:18,23/08/2023 07:39,23/08/2023 08:31,23-Aug-23,BARMER,Electronics,1299,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
247e617c-6bff-4307-bd9f-406b7c6b1c30,Inbound,Order Related,Order status enquiry,Nice talking to you ,012dd2bf-c085-41a6-ac85-0389544de956,,23/08/2023 08:28,23/08/2023 08:33,23-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
09f5a01c-3053-48e6-a394-fda49b780e1f,Inbound,Order Related,Installation/demo,Charging problan,30f53fe5-4586-4529-b796-4dd0c9578fbe,,23/08/2023 08:29,23/08/2023 08:34,23-Aug-23,,,,,Elizabeth Collins,Madison Kim,Michael Lee,31-60,Evening,1
84e8168d-ddb9-4ef7-8d25-faf38c8d859b,Inbound,Order Related,Order status enquiry,Tinkish,eddcb366-0c5d-4ef0-885a-e42923ead502,,23/08/2023 11:16,23/08/2023 11:23,23-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
9a9eb792-618e-4e3b-a673-c4647e74e3bb,Inbound,Returns,Fraudulent User,,db7eeb06-8f7e-42ed-9c48-a96262864830,,23/08/2023 14:16,23/08/2023 14:41,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
37282088-6c8d-4f89-aafe-7cb0d3e996bb,Inbound,Returns,Reverse Pickup Enquiry,,85b1ce4e-5317-4eba-a49c-f30efcea262b,,23/08/2023 14:50,23/08/2023 14:57,23-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
38021849-380f-4413-9639-e65383f9b442,Inbound,Returns,Return request,Good ,a9d25730-b73e-41b1-b7a8-71335d8e81dc,,23/08/2023 20:12,23/08/2023 20:31,23-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
7a892beb-4fbb-4f11-8692-8a9ab9d089a4,Inbound,Returns,Reverse Pickup Enquiry,,1e4e3da6-26b3-4a87-beee-4262efdbdba4,,23/08/2023 08:39,23/08/2023 12:41,23-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
96d0e53c-8740-4a36-82f3-b54d5d468bb5,Inbound,Returns,Reverse Pickup Enquiry,,9265cef2-dbdc-4aea-bef8-3bd610f9e0fd,,23/08/2023 09:20,23/08/2023 10:19,23-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
1a761124-305b-466b-aa6a-e12831313f36,Inbound,Order Related,Order status enquiry,,e561bf82-8450-476e-850b-a2463e603b0a,,23/08/2023 20:42,23/08/2023 20:57,23-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
139771ce-7f70-439a-bec2-6a75b211b1c3,Inbound,Returns,Return request,,22fc993b-4af0-4ca4-bf49-d012b50af026,,23/08/2023 10:54,23/08/2023 11:04,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
cab6d1fa-6bbd-4535-b7e1-b8bcaad757aa,Inbound,Returns,Exchange / Replacement,,f9ee131f-981d-4373-84a7-ee6b836fac66,,23/08/2023 11:13,23/08/2023 19:19,23-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
83684666-fd14-41f8-9bba-deca2b0dd808,Inbound,Order Related,Order status enquiry,Not giving the n....,0313a626-1b86-4ca1-8d3c-fb4ea5ff9783,,23/08/2023 19:25,23/08/2023 19:25,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
c748673a-8501-4177-898a-2e29dc5a95a2,Outcall,Returns,Reverse Pickup Enquiry,,f0984312-bdc6-46f3-a234-ffff3fb4a2de,08/08/2023 20:20,21/08/2023 18:40,23/08/2023 18:14,23-Aug-23,JAMNAGAR,Home,699,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
270749b6-207d-4100-9f2d-9d7e9732916b,Outcall,Returns,Return request,,ecd0d686-5bb0-4884-adcb-86a6ca675e04,,22/08/2023 14:30,23/08/2023 19:08,23-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d070dd80-3816-43ed-9466-4d175cdf7256,Inbound,Returns,Reverse Pickup Enquiry,Hope my issue resolve,9e9a97c4-3e2c-4b41-af1d-b5efcc0e0d22,,23/08/2023 13:18,23/08/2023 16:29,23-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
ef0bd959-2dfc-46e1-8ffd-9e16e639dba7,Inbound,Order Related,Priority delivery,,754de51b-3c19-4195-8557-99cbe374df20,,23/08/2023 09:40,23/08/2023 09:41,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
140696e2-9c01-45db-b0bf-d23e597ffa4a,Inbound,Product Queries,Product Specific Information,Good ,35e4f337-e0a0-4769-a228-d9ce76b3c93a,,23/08/2023 09:56,23/08/2023 10:34,23-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5a2de9d4-f94b-4698-9a8e-a790cc17a165,Email,Returns,Reverse Pickup Enquiry,,2a7f0715-f011-4c6c-b939-d8ae61b8448a,,23/08/2023 09:06,23/08/2023 09:10,23-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
4d7c7a91-e91d-4926-aecc-643ce867ec08,Outcall,Order Related,Invoice request,Good service ,099c371c-696c-4e16-a8fd-e222eacd3bf8,,23/08/2023 11:42,23/08/2023 11:47,23-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
5e10e69e-2224-4274-9d4b-9ab2c60a6a08,Inbound,Returns,Reverse Pickup Enquiry,,059254e9-73ab-4f04-a7ae-e47c99bac005,,23/08/2023 13:10,23/08/2023 13:15,23-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
cd7e822a-670a-47a1-98e7-9ff9d85a75dd,Outcall,Returns,Reverse Pickup Enquiry,Good,aba200c8-3854-405c-a871-d682b91ff182,,23/08/2023 17:49,23/08/2023 17:53,23-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1587c986-10bf-4636-acb3-07f825a4e282,Inbound,Order Related,Delayed,,a1867ab7-633a-4a25-ba67-80ab933d533c,,23/08/2023 13:35,23/08/2023 13:38,23-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
1551c34b-aa25-4e82-b728-d1d3336ff75b,Inbound,Order Related,Invoice request,,3be189a9-f03e-430f-9a09-baff49a82557,,22/08/2023 14:25,23/08/2023 17:55,23-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
d757889a-cd27-40d4-8e79-73a809d7d4a2,Outcall,Order Related,Order status enquiry,,09ccbc7d-1c7e-4b98-98dd-67c67be2ca6c,,23/08/2023 00:16,23/08/2023 00:26,23-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
8f2e6e02-ef1b-4c1d-8193-54fd3b818d9d,Outcall,Order Related,Delayed,,fdcbdc1b-70e3-4ade-b740-446064d22346,,23/08/2023 08:45,23/08/2023 08:55,23-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
aed5f0b8-d3ae-40eb-a380-864dec368426,Outcall,Cancellation,Not Needed,,7eb356f5-bfac-459a-a59f-20b18db08c3c,18/08/2023 08:13,23/08/2023 07:47,23/08/2023 07:49,23-Aug-23,NARSINGHGARH,LifeStyle,228,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
c2ef3802-f9d3-4878-b150-fa57eb7a8f0d,Email,Order Related,Delayed,,7d20ed1d-4c96-485b-b105-3e5a106d56ed,09/08/2023 22:47,23/08/2023 09:33,23/08/2023 09:52,23-Aug-23,MUMBAI,Electronics,1499,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
736bda2e-9eda-4a64-9d52-89f95af615d3,Inbound,Returns,Return request,,a69aad94-5a4d-4f37-ab08-f888570bc5ce,13/08/2023 19:19,23/08/2023 22:17,23/08/2023 22:24,23-Aug-23,PUTTUR,LifeStyle,656,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
7a03cbea-07fb-4471-9b81-6239a4cea7f4,Inbound,Order Related,Seller Cancelled Order,,d9438ee5-f67d-4ebd-9cb1-15dd0fa9a53b,,23/08/2023 12:09,23/08/2023 12:11,23-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
31d07a59-fb7a-4e91-ad05-a6030e050893,Inbound,Refund Related,Refund Enquiry,,3535fd31-3749-4880-bdcf-86f74b380eff,,23/08/2023 13:00,23/08/2023 13:03,23-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
40cf3e94-6b26-41ed-8621-ae12ccd0404a,Inbound,Returns,Reverse Pickup Enquiry,,1a24528e-d10c-44f5-8412-416605bfc89b,,23/08/2023 20:10,23/08/2023 20:20,23-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
466284b5-fcde-4518-8167-f54bab911f3a,Inbound,Order Related,Delayed,,49f79c01-c8c9-4c47-b753-ad99eab22057,,23/08/2023 21:23,23/08/2023 21:26,23-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6cafd548-6887-4f16-a714-2859006cdcba,Inbound,Returns,Missing,,9ffae870-adc1-47e0-a57c-929a4ee6b603,11/08/2023 08:05,23/08/2023 21:11,23/08/2023 21:12,23-Aug-23,CUTTACK,Electronics,695,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
ca986c2f-495e-4cc0-98a8-337d357f4bfe,Inbound,Order Related,Order status enquiry,,9de4c3e8-b28c-485b-9a4a-f380e48219df,19/08/2023 19:41,23/08/2023 09:38,23/08/2023 15:33,23-Aug-23,GURGAON,Books & General merchandise,428,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
41b20140-f5df-4044-816d-d2adbfa32f0b,Outcall,Returns,Reverse Pickup Enquiry,,582e0664-b500-4691-82cd-8225c04fa48d,,23/08/2023 00:39,23/08/2023 16:39,23-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,3
4579c32b-7a94-47d8-a3f1-055b1046ef8e,Inbound,Returns,Fraudulent User,,98372f10-af4d-437a-93c2-d48dfed540ae,,23/08/2023 06:01,23/08/2023 20:35,23-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
f268bbee-6ecd-4cb5-b46d-1c6cdae566ac,Inbound,Returns,Fraudulent User,Nice support ,1c190de2-c54f-47aa-8080-b9172c4b7ea1,,23/08/2023 09:57,23/08/2023 10:01,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4c97111c-6e86-443c-9e6f-0210c310b0c9,Inbound,Refund Related,Refund Enquiry,,f88dd5db-b984-4be8-8894-82ecd3bf8f79,,23/08/2023 14:17,23/08/2023 18:46,23-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
8f754a5d-dd69-4d4e-a2a5-9f266542bb22,Outcall,Returns,Reverse Pickup Enquiry,Good ,71de0fd6-bbca-476f-a490-9cf5b024a4c7,,23/08/2023 07:16,23/08/2023 07:19,23-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
29f13eca-d57a-4b31-88b0-0f83f0edfad4,Outcall,Feedback,UnProfessional Behaviour,,9fc1e53e-4a5b-42eb-a115-f0193c2bed75,,23/08/2023 07:19,23/08/2023 08:34,23-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
0cdd2c58-831f-43ac-b307-73d0789f5ac2,Inbound,Returns,Reverse Pickup Enquiry,,1ac9d95a-4b41-4ba9-9ca7-137d487a6e34,,23/08/2023 11:29,23/08/2023 14:54,23-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
68d03826-9a9e-4f41-858f-94c6f032fd49,Outcall,Returns,Missing,Bahut axe se bat kiye aap,40bce056-c667-4071-addf-b6d6000e8ebb,,23/08/2023 18:39,23/08/2023 20:57,23-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
da7cf500-1e17-4d95-8634-7a32e325f5d2,Inbound,Returns,Reverse Pickup Enquiry,,2d1975e6-8646-4aaa-bd70-20b17161c730,,23/08/2023 20:33,23/08/2023 20:34,23-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,4
670f7669-cea1-4039-b463-359d3cfab22e,Inbound,Returns,Fraudulent User,,b652d3cd-aaaf-4077-ac84-bf64fb62f164,,23/08/2023 09:04,23/08/2023 09:06,23-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
eb21b6d6-8986-4ec0-a4da-83bbc4025894,Outcall,Returns,Wrong,Satisfied ,8ec12803-e96d-49a2-8fd2-2b5966d4af89,,23/08/2023 17:44,23/08/2023 17:46,23-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
7da4394f-02b0-44dd-a03e-9b824064f39e,Inbound,Returns,Fraudulent User,Good ,8b373a54-f0a7-459e-85fe-e2834ae04aca,,23/08/2023 07:52,23/08/2023 07:56,23-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
381b13a6-d5f7-4dcb-9789-90f816e94369,Inbound,Order Related,Installation/demo,,d8afcb1f-ed61-488a-b57c-9b3eee5d849c,,23/08/2023 23:28,23/08/2023 23:31,23-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
738dbe43-e5f5-442a-919b-e076c70e36a0,Inbound,Order Related,Delayed,,2efacb17-3dab-4c59-9053-6754ecf23f1f,15/08/2023 18:20,23/08/2023 19:14,23/08/2023 19:32,23-Aug-23,BERHAMPORE,Home Appliences,2099,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
93873d6b-98a6-4706-99c8-3a9ed3be0c63,Email,Order Related,Delayed,,1b1d3c91-6976-489e-9be2-930f7e7729d7,12/08/2023 15:28,23/08/2023 10:29,23/08/2023 10:33,23-Aug-23,JAMMU,Books & General merchandise,710,,Joseph Smith,William Park,John Smith,31-60,Morning,2
a4f386a3-f44e-4315-b994-0447dae3dc65,Inbound,Returns,Reverse Pickup Enquiry,Try to understand time and money both r important to u and to customer as well. Either resolve the issue and if u can't then go to seniors but do not waste customer's time . It been 10 days and I m very disappointed!!,a541dfcc-51de-4e12-abb0-24306577b723,,23/08/2023 09:53,23/08/2023 13:04,23-Aug-23,,,,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,1
0de09d85-5f02-407a-8e40-1af1c77473cd,Inbound,Product Queries,Product Specific Information,Please give her extra incentive from my side. I could pay if possible ,5e3678f7-6bca-412e-83c0-047983ea5e64,,23/08/2023 17:21,23/08/2023 17:32,23-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
a74ff7d1-5499-4da8-b02e-d06485d788fa,Inbound,Order Related,Order status enquiry,Nice ,1f6db2f1-8e11-434a-861f-071acb6cecb5,,23/08/2023 15:00,23/08/2023 15:02,23-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b28516c3-a3fa-4719-bb3e-83283e3dfbf4,Outcall,Returns,Reverse Pickup Enquiry,Outstanding performance ,4ab07017-35a7-4e05-85c8-36dde128a415,,23/08/2023 18:10,23/08/2023 18:34,23-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3ac5d8f8-1293-4983-a62a-e75cc9c3aa3f,Inbound,Returns,Reverse Pickup Enquiry,Blacklist the vendors who has no return policy. They show some other image while purchase and at delivery the product is completely different,3658e049-6e4c-4dd6-950f-ebc0fb94bdcc,,23/08/2023 21:18,23/08/2023 21:29,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
28297c82-159a-4a89-944d-dba2b10e1fbb,Inbound,Payments related,PayLater related,Very good behavior ,3b05b550-609d-4a33-bb4c-3f31fb0922a6,,23/08/2023 22:09,23/08/2023 22:14,23-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b873671d-6525-44f4-8bee-d6d181ecebae,Email,Order Related,Delayed,Good service,3f68f77a-e507-4c75-ba52-a0c3c5ee5443,,23/08/2023 18:12,23/08/2023 18:15,23-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
30d22b94-e676-41d7-8839-27671bd8ebe6,Outcall,Returns,Reverse Pickup Enquiry,Customer executive was nice,85e68c3e-1079-45ef-b2c7-76ba731b34a6,13/08/2023 10:29,23/08/2023 07:17,23/08/2023 07:18,23-Aug-23,BETTIAH,Home,519,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
acabd0c6-d016-4e53-9a81-2f8def0e416a,Inbound,Order Related,Seller Cancelled Order,,7553d214-a45e-43fc-a44d-12c8e1cc69fb,,22/08/2023 20:29,23/08/2023 08:01,23-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,3
715a3058-ebf8-4ad5-8799-93d89fcd8df4,Outcall,Shopzilla Related,General Enquiry,  vishwakarma ,4fd83c14-81d9-42ca-a328-c24aa66f4a80,,23/08/2023 12:29,23/08/2023 12:31,23-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
1707f7b2-d0bb-4562-a918-41d9ddba8efe,Email,Order Related,Delayed,,9c77fbc1-5fc3-45e9-a005-9a61932ac13f,14/08/2023 20:52,23/08/2023 08:26,23/08/2023 08:28,23-Aug-23,AKOLA,Electronics,329,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
d6acfc59-b53f-44c6-84a0-846d383b52f0,Outcall,Order Related,Installation/demo,,cfaaa87c-6b65-4e80-82dc-1ff6dae914b4,,23/08/2023 17:31,23/08/2023 17:37,23-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
62354163-5d04-4928-a322-3c86d4415084,Inbound,Order Related,Delayed,,58a534fb-aab3-44d1-96d1-275f6d46a891,20/08/2023 12:59,23/08/2023 23:03,23/08/2023 23:04,23-Aug-23,KARAMSAD,Books & General merchandise,502,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
abda444a-1393-40fa-a864-ae54d2933af3,Inbound,Returns,Wrong,The photos of  product for pickup must be shared with cuatomer on whatsapp before delivery to avoid wrong product delivery ,76884987-d390-484f-aa35-31a645d3cf14,,23/08/2023 13:23,23/08/2023 13:33,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
fbe70173-d3ab-476f-9d2b-444757d74dbf,Inbound,Returns,Reverse Pickup Enquiry,,5d1906d2-bfaf-4e8e-b6d6-749792477b0d,,23/08/2023 15:17,23/08/2023 17:00,23-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
70e14339-e986-4181-8600-c6812fff40fa,Outcall,Order Related,Order status enquiry,i am happy ,a768addb-0863-4e21-8684-e4d73134b7ed,21/08/2023 20:39,22/08/2023 00:37,23/08/2023 16:14,23-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,399,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2d631fad-0530-4b4f-8d8b-f79bc187c293,Inbound,Refund Related,Refund Enquiry,,d1729fac-977f-4156-9b0a-9ffa3cc3ab32,,23/08/2023 14:41,23/08/2023 14:45,23-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
07a9da1f-2709-4f26-a75d-0489fd2c810e,Inbound,Order Related,Delayed,,9dd04574-0701-48f7-b90a-56906e52f06d,,23/08/2023 20:10,23/08/2023 20:15,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
322091f2-ff1f-4691-9686-7ac3ec1fd051,Inbound,Returns,Technician Visit,Return  was canceled by seller without the visit of technician. The return policy and return reason should be enquired by Shopzilla as its a neutral party. The returns are much more simpler with SuperBuy and other e- commerce platforms than Shopzilla.,69d95340-178d-4fcb-a637-f3afc92a256d,,23/08/2023 21:45,23/08/2023 22:32,23-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
8a42e759-0dd7-4cf1-be33-a3bf800e40c3,Inbound,Order Related,Delayed,My   solved,c6d5e574-5fb9-43bc-837b-c8bc7b950e8c,,23/08/2023 21:00,23/08/2023 21:01,23-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
df716fe3-09d5-4ef4-aaa5-1ff0edb88232,Inbound,Returns,Reverse Pickup Enquiry,,18dc2d5f-4680-4d2e-903a-9511a0310241,,22/08/2023 17:03,23/08/2023 16:31,23-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
46ee714e-bb68-473b-9a0f-4c787bc4e494,Email,Feedback,UnProfessional Behaviour,,5871ace0-c431-42e4-9efc-e246a9e02e2c,,23/08/2023 18:42,23/08/2023 18:43,23-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
68c5ca90-b1ca-4a4d-b02f-0723f6b4d3cc,Outcall,Order Related,Invoice request,,2a8411a6-4f25-4b23-8929-226d97d3dea5,,23/08/2023 17:59,23/08/2023 18:33,23-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
416bb7e3-1e3d-42bf-9296-e5a6208dd656,Inbound,Order Related,Delayed,,a2414187-25c3-4f88-a6cf-3936be62cc7c,,23/08/2023 20:30,23/08/2023 20:34,23-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7fd22f1b-0943-429b-908c-802b621d3ee2,Inbound,Returns,Reverse Pickup Enquiry,Now I prefer buy offline,a2f79c9a-138e-47dd-afb7-bce4b4145959,12/08/2023 12:19,21/08/2023 16:17,23/08/2023 09:30,23-Aug-23,HARDOI,Mobile,10999,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
72a4a122-9363-4945-9bab-cd445c323fe4,Inbound,Returns,Return request,,b576d126-6217-4083-884e-f27e8be00d4b,,23/08/2023 19:35,23/08/2023 19:45,23-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
139101a7-ac9f-47c6-a30e-3fbc17c4432d,Inbound,Order Related,Installation/demo,,09076635-007a-4674-9547-439d3ddcd274,,23/08/2023 21:30,23/08/2023 21:58,23-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
0063c35c-1500-4fcc-8206-b91eaf8d41f0,Inbound,Order Related,Installation/demo,,eeaf134c-ec0c-45f1-9f00-4e59dbef5b05,04/08/2023 21:29,20/08/2023 13:35,23/08/2023 16:07,23-Aug-23,JAIPUR,Electronics,20990,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
f11b19aa-ce4c-46fe-8715-b7df54d64d39,Outcall,Refund Related,Refund Enquiry,,6eb611d7-7a36-4466-a40c-437863bf5b42,,23/08/2023 08:08,23/08/2023 08:10,23-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
c744d6b1-95d6-4832-a814-3ec83a09f184,Inbound,Returns,Reverse Pickup Enquiry,There should be option in app to make direct call to customer care for any support or enquiries which now its very difficult to reach customer care,d870795d-2837-4280-a8b3-749d52a9e49f,,23/08/2023 09:16,23/08/2023 12:47,23-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,3
128aeb0b-a9b8-46b3-b7bf-97b4e03404ee,Inbound,Returns,Return request,,682defff-0016-411f-8f37-e03957bf79d4,,23/08/2023 16:40,23/08/2023 16:41,23-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
c78c9b66-4624-4965-aec7-442401dd291c,Inbound,Returns,Missing,Very understandable and excellent convincing skills ,6e0a3052-6e6a-4152-a1d9-61c9075ff356,,23/08/2023 00:23,23/08/2023 00:34,23-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
18746abf-832c-4bfd-ae15-a1b95bb6ba8c,Inbound,Returns,Reverse Pickup Enquiry,,716dce9d-f82f-40ed-bd8d-bfa3b2f55fb7,,23/08/2023 13:05,23/08/2023 13:06,23-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a598698e-5e3a-4b4b-8c9f-d1fed39613bc,Inbound,Order Related,Order status enquiry,,4ef89f1c-80c9-4f76-a489-d64616516c4d,,23/08/2023 17:08,23/08/2023 17:08,23-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
b5a0241c-b081-4c16-a77a-2acd288ca2cb,Outcall,Order Related,General Enquiry,,a5ebc75a-3148-4586-8db3-cd82bb4b0717,,23/08/2023 18:05,23/08/2023 18:05,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
0f546aa5-35a5-416d-ac6a-09095eec232e,Inbound,Order Related,Order status enquiry,,773799b0-692a-4368-8fa8-0d6f44f9d932,,23/08/2023 22:10,23/08/2023 22:18,23-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
4fbbff6c-d169-4743-908a-20664a75bd78,Outcall,Product Queries,Product Specific Information,,3a028e99-b6a3-4807-bb4a-deff9cdd3db8,,23/08/2023 15:23,23/08/2023 15:27,23-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
d3d2de05-1dce-488d-8c23-463619935f4e,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience just because your customer care executive was not experience how to handle the customer she doesn't understand what I am saying and I am also not understand what she say it so please improve your customer care service and executive to experience for customer understanding ,b860abfb-1cb7-4f95-863b-d983344934c9,,23/08/2023 16:32,23/08/2023 16:49,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
05e748be-c09a-47cd-915d-6b143abb01e0,Inbound,Returns,Reverse Pickup Enquiry,,1181211d-cf6b-46f6-af0a-9109fdd18863,,23/08/2023 21:26,23/08/2023 22:57,23-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,3
169cab0a-23e4-4b5c-8c68-6f82018af0b1,Inbound,Returns,Reverse Pickup Enquiry,,3389c989-3ab9-4c09-82f9-d1bae3ec8c79,,22/08/2023 21:01,23/08/2023 11:09,23-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
a9ddc90b-994e-4035-9baa-7d69364aefa8,Outcall,Order Related,Delayed,,254708ae-1629-4aa5-9c30-bf4dbcb1d46c,,23/08/2023 11:54,23/08/2023 11:56,23-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
519516ef-9beb-43c8-a2d5-72169eb0f1a8,Inbound,Product Queries,Product Specific Information,Try to Desi products,d9cf2ced-98c6-4eb0-94e5-9036394a108f,,23/08/2023 21:27,23/08/2023 21:34,23-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
a0a15a7d-c575-42e1-b1f2-49ed5edf7d8c,Inbound,Order Related,Order status enquiry,,c855fcb6-fe3f-4ffa-a8e6-a7dbf17c579e,19/08/2023 15:29,23/08/2023 13:46,23/08/2023 13:56,23-Aug-23,MUMBAI,Mobile,23999,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
04dd7467-aa80-47ce-b011-eab48f71c08c,Inbound,Order Related,Delayed,,9a757da3-115d-4a00-8ff0-7d998779c3c7,13/08/2023 19:21,22/08/2023 19:59,23/08/2023 15:11,23-Aug-23,LUCKNOW,Home Appliences,2599,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,4
b5a32b1c-e106-46f2-aff9-59382c7911d9,Inbound,Returns,Reverse Pickup Enquiry,Don't steal grocery item.,2d807e41-ab29-4559-aaf7-7940b16f5c5d,,22/08/2023 08:26,23/08/2023 16:05,23-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
3bd9a46e-44da-453c-b8ad-9eb2ae6a8647,Inbound,Returns,Reverse Pickup Enquiry,Customer service is nice and good,7d3fa7d8-26da-4509-9175-c2fa46d4020f,,23/08/2023 15:29,23/08/2023 15:37,23-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
b317953a-9389-42eb-a514-3306016cecc5,Inbound,Returns,Return request,,57d3f56a-1a93-4c1a-aebf-397b9b10a920,,23/08/2023 11:01,23/08/2023 11:48,23-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
d365e5a4-ace9-41f4-acc7-97fde5ae6c66,Inbound,Shopzilla Related,Account updation,Customer support does not known proper answer,a99a8d1f-3997-4a61-969c-4d384616abc8,,23/08/2023 09:54,23/08/2023 11:24,23-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,2
cba853d2-1aa7-4ebf-a760-d169b3c10b75,Outcall,Order Related,Invoice request,Good and effective ,c762797c-5284-450d-8bcf-9e1634203acc,,23/08/2023 13:03,23/08/2023 13:29,23-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
027c46a7-dfc6-4707-9dba-824f63f38623,Outcall,Returns,Exchange / Replacement,,76249a28-19dd-4a60-927a-d67d0677bc6f,,23/08/2023 13:56,23/08/2023 14:02,23-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
a8eb4f9a-c50b-4f65-a72f-24e716ce3045,Outcall,Returns,Reverse Pickup Enquiry,Good,988d7481-60e9-4ce9-b021-329659c35a33,,23/08/2023 17:37,23/08/2023 17:38,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
348b2a27-5c40-4e8b-9bce-33aaf7c9ea3a,Inbound,Returns,Return request,,b48ed0d1-ef4c-457e-8456-69b620ee5944,,23/08/2023 22:08,23/08/2023 22:14,23-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
ee5d3e32-8d43-49ce-b751-ca63c20e13a6,Outcall,Order Related,Order status enquiry,Very nice sir   bahut achcha guide line kiye thank you so much,3f6be198-4b0b-45b3-9a80-d39cef36fd92,,23/08/2023 08:15,23/08/2023 08:22,23-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
a5af8075-d9d8-43bc-b218-78010494ad8a,Email,Returns,Return request,,55861dd6-9e09-4d1e-a18c-9ad48eb201bf,,23/08/2023 17:32,23/08/2023 17:43,23-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
9175b14d-d5dd-44a1-b9e7-0f10c9ff4ef9,Email,Order Related,Delayed,,05bf9775-4ca2-48ad-a992-c176ceef4524,11/08/2023 21:46,23/08/2023 08:40,23/08/2023 08:45,23-Aug-23,DARBHANGA,Books & General merchandise,644,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
8a2166a2-0fec-4695-a5dc-aa41a550b0d8,Inbound,Order Related,Invoice request,,e71d8c01-8c09-4370-9959-d107c91eb335,,23/08/2023 15:34,23/08/2023 15:36,23-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
8ceb7f2a-8d61-4cbe-82e9-cbf342476520,Inbound,Returns,Return request,"Previous customer service executive gave me wrong information, hence I had to call back ",ea4f2b07-c68b-4528-a6ea-a55ab4934ec4,,23/08/2023 12:33,23/08/2023 12:43,23-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
52718887-9b11-4292-a028-1a4918ce2f6c,Inbound,Feedback,UnProfessional Behaviour,,822dc761-fdd9-4ebb-932f-59906d0807ef,,23/08/2023 07:53,23/08/2023 08:08,23-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
8fe1f8fa-9747-4a45-98d2-6f226255e64b,Inbound,Returns,Reverse Pickup Enquiry,,85b8563d-83fe-4f55-8db7-b50a335d7ac0,,23/08/2023 08:18,23/08/2023 08:20,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
12cf94f3-9ec3-4393-bd27-b0d27e59a6e7,Email,Returns,Fraudulent User,,bb43d72a-a686-4893-90bd-721df79038a5,,23/08/2023 22:58,23/08/2023 22:58,23-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
116b1798-283b-433e-a3b8-b012e20c01ae,Inbound,Order Related,Customer Requested Modifications,,782d3a15-240c-4a83-b5da-3227e8ff026b,,23/08/2023 19:05,23/08/2023 19:06,23-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
5cdd818e-6819-403b-a041-ea085dc6822c,Inbound,Returns,Missing,Thx,40b4fb64-e039-43e6-a033-515fad371dfb,,23/08/2023 19:57,23/08/2023 20:03,23-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
23f2bb6f-57a3-47dd-84e8-9f3f398f1029,Inbound,Order Related,Seller Cancelled Order,,8f1750b4-1310-4894-b6c4-ec7ebff58671,,23/08/2023 16:50,23/08/2023 16:52,23-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
39feb8b2-4f5d-4c7c-82e3-f8d2ac07115d,Outcall,Order Related,Delayed,,5cd8f854-6f85-4766-bdfc-174e220659d6,,22/08/2023 14:03,23/08/2023 11:09,23-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,2
01edb59c-8c3e-44ae-aff2-c48767d95271,Email,Returns,Reverse Pickup Enquiry,Quick response and quick resolution,786d000b-7ab8-429d-87f2-962b725a028e,,23/08/2023 11:48,23/08/2023 14:50,23-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
0d815dfe-00ad-41cb-aa88-1f9664a154ef,Inbound,Returns,Fraudulent User,Love you mere bhai,e62fbbc3-9e9b-4456-ab36-b90af9f7a403,,23/08/2023 00:25,23/08/2023 00:44,23-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
1022f62c-0ed0-4db0-9aaf-9c9a3ce6433c,Inbound,Returns,Fraudulent User,,4ecd971d-5c45-4bc7-97f2-18d825f2e59e,,23/08/2023 17:18,23/08/2023 17:20,23-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
90cf0d2c-b007-4ce8-a68b-44a5983011b1,Email,Returns,Reverse Pickup Enquiry,,24f67764-e852-4728-9e80-a86b6f1a45a7,,23/08/2023 18:21,23/08/2023 18:25,23-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
381a36f0-9421-4b8e-b362-150fe5b12964,Inbound,Order Related,Order status enquiry,speed up the delivery,c168c8ea-8b1f-4b6c-af48-aa9dddf78500,,23/08/2023 13:23,23/08/2023 13:25,23-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1160abd2-0a6e-48de-8d12-88406f17982b,Outcall,Order Related,Order status enquiry,,5251cc6d-e082-4ee4-bb1c-9f048a4e4b34,,23/08/2023 13:50,23/08/2023 15:37,23-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b290bb53-3028-40ac-bbe8-5e7f761a1bc3,Inbound,Order Related,Installation/demo,,58d8f717-0710-42de-9b00-28af6f5298e6,,23/08/2023 21:01,23/08/2023 21:06,23-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6eca2ecd-6df3-4aab-a1d8-c7af0657101b,Email,Returns,Return request,,434a4e16-be9b-4487-b914-11df6dc63df9,,22/08/2023 18:43,23/08/2023 09:59,23-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
e67c8e12-17fa-444a-a7ee-0e8068557b43,Outcall,Order Related,Order status enquiry,Nice communication ,1a574d13-2b49-4245-b7bb-14f66e656786,,23/08/2023 10:04,23/08/2023 10:04,23-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
29cff2e6-cea8-43db-8779-ddad29f7df91,Inbound,Returns,Fraudulent User,,6a3f7530-3504-4fb4-bfe8-cc47d33472a1,,23/08/2023 17:00,23/08/2023 17:09,23-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
edc8c3a2-e793-4bd7-a3f9-d970c27c42a4,Outcall,Returns,Return request,,7509a57c-bbf3-4023-9cb6-fd494c1dac7a,,23/08/2023 23:00,23/08/2023 23:02,23-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
382211fa-fa01-4964-8fa0-ab7478ed5a67,Inbound,Returns,Damaged,,c812a055-106d-4ae5-ace5-40a84d1b3ec4,,23/08/2023 17:14,23/08/2023 17:15,23-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,1
5ee94a45-5ca8-4cef-b6b9-e4f6dc8693e8,Inbound,Order Related,Installation/demo,Thanks Shopzilla,f9e43d17-9fb6-4977-a955-217febddde89,,23/08/2023 16:59,23/08/2023 17:03,23-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
d2cfd384-43f2-4e81-852d-745b1e5b9aa0,Inbound,Order Related,Installation/demo,,6b0a365f-b224-4eed-8b80-c4b3d1669aab,,23/08/2023 20:34,23/08/2023 20:36,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
3bfe0625-38e7-45d9-a4b0-8e8009c94abf,Inbound,Order Related,Delayed,Thank u ,6e9e1e6f-d252-482d-b372-777dfa093598,15/08/2023 17:58,23/08/2023 11:48,23/08/2023 11:49,23-Aug-23,Singrauli,LifeStyle,596,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
1c619fee-006f-475f-a5e5-ad62c50eac53,Outcall,Order Related,Order status enquiry,??????? ????,a46825ff-cd0f-4add-8dac-ef411a3ac0b6,,23/08/2023 10:04,23/08/2023 10:13,23-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d5cb5f96-e8de-4ff8-b778-306699b5f1c7,Inbound,Order Related,Installation/demo,excellent support ,64401eb7-93fc-4fdf-aec1-da8d910bde76,,23/08/2023 16:57,23/08/2023 16:59,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
dc21d499-e5bb-41fa-9e0a-8998bf2f1b6c,Outcall,Returns,Return request,,459342ee-ff85-4d2c-a61e-29c10db9e692,,23/08/2023 18:58,23/08/2023 19:53,23-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
733eadbb-1eef-440f-97d6-92ac6ef192b4,Inbound,Returns,Reverse Pickup Enquiry,,dfd6eea7-4c5d-4b2d-8b14-626199d6a591,,23/08/2023 19:45,23/08/2023 19:48,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
06045f5a-5aeb-4695-aa23-cbe73f13749d,Inbound,Returns,Reverse Pickup Enquiry,My issue not resolved,cb187d8e-3f6f-4a71-80c2-bdfb2a49c146,03/08/2023 15:23,22/08/2023 14:35,23/08/2023 14:50,23-Aug-23,RANCHI,Home,1309,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
2678f853-2593-4412-b492-85a2e24872de,Inbound,Cancellation,Not Needed,Improve the tracking system. Deliver the products the agreed date. Don't change the delivery date in the last minute of the commited delivery date.,7ec0f5c6-9129-41b9-ae9c-e2f64f533109,,23/08/2023 21:22,23/08/2023 21:30,23-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
11946cdd-c2c3-4b79-b9dd-b0d92517ba31,Inbound,Refund Related,Refund Enquiry,Customer care ka alag se number hona chahie,5c36cb0e-b5a4-4aed-8ec9-b15cf69bc489,,23/08/2023 11:19,23/08/2023 11:23,23-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
481d9023-434a-481d-a158-1fcbd9bd9497,Inbound,Order Related,Installation/demo,,714050a3-cb1f-48c1-b4b7-6e3349566284,,23/08/2023 19:43,23/08/2023 19:47,23-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
43d8c000-b760-488f-8886-d701a0ff6e70,Outcall,Product Queries,Product Specific Information,,08fae03e-b061-4e4e-9851-34569623b328,,23/08/2023 21:18,23/08/2023 21:23,23-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
1cedd96f-cc6a-4776-afc7-99199ab1eeed,Inbound,Order Related,Installation/demo,,9ea3843a-6765-49c2-bb98-fc8a4c42e68f,,23/08/2023 22:59,23/08/2023 23:04,23-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,3
391e7c2d-9aa4-4224-ad25-6b77d0301f2c,Outcall,Order Related,Invoice request,,91e1ffce-f355-4dc4-ab11-80169cdb19b5,,23/08/2023 07:41,23/08/2023 07:46,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1ba433c8-2820-4c8d-b277-3b1fe8825c38,Inbound,Returns,Return request,,5f62bf57-5237-4787-9c36-bb094299f9f3,,23/08/2023 08:41,23/08/2023 08:44,23-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f11ff1a5-2470-4270-ae64-919b1c8f2e7a,Inbound,Returns,Reverse Pickup Enquiry,,559fb829-06f1-4d6f-84eb-90cf097ffaf8,,23/08/2023 15:02,23/08/2023 15:04,23-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
ee443b65-49db-4a61-a064-798ac58f1b2d,Inbound,Order Related,Seller Cancelled Order,,8b3bab33-882c-493e-a5e6-03f156bae5e9,,23/08/2023 23:41,23/08/2023 23:48,23-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
54f92c15-953f-43d8-8ea0-c8f0741196ed,Outcall,Returns,Reverse Pickup Enquiry,Gdg,b92403d5-6298-4b2f-9af1-3c6476a23077,,23/08/2023 12:23,23/08/2023 12:25,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
ae887f20-f677-44f4-812f-0da2e691c8b2,Outcall,Returns,Missing,,2f84cad2-eb7f-499c-8a26-33d00edfbddb,,23/08/2023 20:42,23/08/2023 20:43,23-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
f4a9865f-1bcb-4243-9e0e-9636e5ca1e05,Outcall,Returns,Return request,,372a4e27-d39f-4480-a217-38961b8b1288,,23/08/2023 22:15,23/08/2023 22:20,23-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
9a596c73-9a35-4e91-8b29-0d09f7c9906a,Inbound,Returns,Product related Issues,,ac8528cc-c39f-48ea-bdb7-4ea3f5d41945,,23/08/2023 00:39,23/08/2023 00:50,23-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
0b84704f-27fc-43dd-9493-604435c46fbe,Outcall,Returns,Service Centres Related,,cd737b02-b95a-4636-890b-fd330531cb4f,,23/08/2023 10:03,23/08/2023 10:17,23-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
d9f42863-7f4f-4f00-954c-dad3dd11c771,Outcall,Order Related,Order status enquiry,,81e3ddc4-fc80-4193-b298-a25e88ab078a,16/08/2023 08:46,23/08/2023 17:42,23/08/2023 17:42,23-Aug-23,RUPNAGAR,Books & General merchandise,1198,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
2cf20a1a-0dcc-437a-9694-b0b75c7a6278,Inbound,Order Related,Order status enquiry,Good garl,5e9c3694-eaca-4204-8874-d9867ae7244b,,23/08/2023 11:49,23/08/2023 13:21,23-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a5079a77-6e6e-43af-a289-d4051dc58acb,Inbound,Returns,Return request,,7886df97-75b2-40c5-8049-32377dcf6d10,,23/08/2023 12:22,23/08/2023 12:32,23-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
d190bf01-4548-4039-918b-fb1485183f22,Inbound,Returns,Reverse Pickup Enquiry,,2e662c8e-ad8f-42a0-859a-f2e0b4bc05eb,,23/08/2023 15:02,23/08/2023 15:05,23-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
126f4abe-088e-4c63-ac28-d92f572fc0a6,Inbound,Order Related,Installation/demo,,f6eec46f-394d-410c-b447-d57c08560dbd,,23/08/2023 20:55,23/08/2023 21:04,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
ef3ad8d9-27eb-41ae-a128-e21c37462866,Inbound,Order Related,Delayed,Happy ,4831da35-0d0e-433d-bc06-1914b47601df,12/08/2023 12:20,23/08/2023 08:46,23/08/2023 08:47,23-Aug-23,PUNE,LifeStyle,1204,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
2d2fdc73-210e-4589-a40d-994a4edf74cc,Email,Returns,Missing,Very good ,bea71343-15a4-4b0f-8a1d-9e502bd4aef5,,23/08/2023 19:59,23/08/2023 20:01,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
dd9542f2-aa83-4f90-8229-43263ea59ff1,Inbound,Feedback,UnProfessional Behaviour,Thank you so much helping me ,3feda54c-9b27-40b5-8b8c-f95aa17e9ea1,,23/08/2023 16:33,23/08/2023 16:34,23-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
63ac3141-fb7d-4594-8768-422d63b88734,Outcall,Product Queries,Product Specific Information,No comments ,cd59653e-59f2-4fca-ad17-50612ca792a7,,23/08/2023 18:12,23/08/2023 18:37,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
3d57dcbd-8089-4c3a-b5ed-5ee938e410da,Inbound,Returns,Reverse Pickup Enquiry,,618fcf29-ef81-4871-bbe2-3328d7598f1c,,23/08/2023 19:20,23/08/2023 19:27,23-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a4c32000-6341-46a5-8abd-adcd4fb3c91c,Email,Returns,Fraudulent User,,bcd22ede-ccc8-432c-8f27-87403c87bf91,11/08/2023 06:39,23/08/2023 08:39,23/08/2023 10:13,23-Aug-23,RAJPUR,LifeStyle,1241,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,3
f7d5e6c9-7ed3-4943-a906-951a1a85514b,Inbound,Payments related,Online Payment Issues,,ba4d2088-e724-428a-b55e-5515d548aeb1,,23/08/2023 11:57,23/08/2023 12:27,23-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
763b8068-b3c2-457d-bd8b-cd84a73822fc,Outcall,Returns,Fraudulent User,Thanks ,f993f57a-83af-42f0-98ed-45f7b886e7ae,,23/08/2023 14:26,23/08/2023 14:34,23-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
25b177be-173c-43b7-9164-ca13605913b8,Outcall,Returns,Return request,,731cdb2a-4282-4ce2-a8fe-1945e0fe9679,,23/08/2023 17:30,23/08/2023 17:34,23-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,3
f8bb6c77-272f-43cc-b1ca-6d5d47d5066d,Email,Feedback,UnProfessional Behaviour,,3d155d45-506f-4e7f-a6e6-b73dd42c053f,18/08/2023 08:08,23/08/2023 19:49,23/08/2023 20:07,23-Aug-23,PUNE,Electronics,1999,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
04698a7e-2a28-4937-8cc4-8a211bd010eb,Inbound,Order Related,Installation/demo,She is not tell my name properly ,09bb292b-c760-455f-9ca5-efbfe623ffc4,,23/08/2023 14:04,23/08/2023 14:11,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
5d812c83-cc11-4f5b-9945-2b3d7d425ee2,Inbound,Returns,Reverse Pickup Enquiry,,601950d8-f2e2-43ee-b9bf-81a503c4a2d7,04/08/2023 10:51,23/08/2023 10:55,23/08/2023 10:57,23-Aug-23,BHUBANESWAR,LifeStyle,877,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
882a2418-dae9-4f6d-b972-e4ff04b6942b,Outcall,Returns,Reverse Pickup Enquiry,Nice ,ac31ccb6-7c5c-4fa9-aa0d-ffdd6d932d81,,23/08/2023 09:25,23/08/2023 09:28,23-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
24373e26-1d53-4008-b230-570c0a6023e8,Inbound,Returns,Reverse Pickup Enquiry,??,eecfc8f9-cb2c-42f3-95d0-374ae2840c3a,,23/08/2023 09:57,23/08/2023 10:14,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
84184dfe-3d42-4db0-acbb-d17312feeaa8,Inbound,Order Related,Priority delivery,,84c020b1-b459-46ba-8f2f-7ff1f9e47340,10/08/2023 11:39,23/08/2023 19:22,23/08/2023 19:23,23-Aug-23,BETIA,Books & General merchandise,149,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
193f645f-c244-4876-a53b-fc242ab840ed,Inbound,Order Related,Installation/demo,Good,8859b1c3-2d7a-4eaf-9bef-1d7a988f0b30,,23/08/2023 08:05,23/08/2023 08:10,23-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
ff5f5618-1b7e-4638-afc1-f15720f7b8dd,Inbound,Returns,Reverse Pickup Enquiry,,1882e479-34d3-4996-87ae-0cb39ca2c1de,,23/08/2023 08:35,23/08/2023 08:37,23-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
2c3e8a78-092f-4c34-8e93-d00909e5d740,Inbound,Returns,Return request,,1ac72ff9-2d61-4b2a-a4d0-97ced2196214,,23/08/2023 14:49,23/08/2023 14:54,23-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
700a5dd8-2945-4b31-a58f-a8360a12f078,Outcall,Order Related,Delayed,Good talking skill,82c74138-71c8-42d3-8169-2bc5cfc1be7a,,23/08/2023 18:48,23/08/2023 18:51,23-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
6269529c-77d0-46e7-9f8b-9804e87c919f,Inbound,Refund Related,Refund Enquiry,,a4f1df5c-9db3-4900-b156-6165daddb9f6,,23/08/2023 21:44,23/08/2023 21:46,23-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,1
739bfa6b-e3e9-4bef-95b4-86c4fa5e57ee,Email,Cancellation,Not Needed,Nice ,14ed4c28-534c-4eda-913f-af795cd73bb3,15/08/2023 11:40,22/08/2023 20:24,23/08/2023 11:21,23-Aug-23,BAREILLY,Books & General merchandise,1222,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
d42eea4b-4abe-41df-a0df-b972d0af883c,Inbound,Returns,Reverse Pickup Enquiry,Quick and responsive. ,12c146a8-2cac-467e-9552-685c5883b7d2,,23/08/2023 13:08,23/08/2023 13:08,23-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
68f8d495-5358-4c0e-b720-cff7937f5b0f,Outcall,Returns,Reverse Pickup Enquiry,,29e4fd62-9b65-4d5d-b988-94af808eb56b,,23/08/2023 18:14,23/08/2023 19:45,23-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
1b58a4ff-8714-4242-b8ec-19091eb2cf11,Email,Refund Related,Refund Enquiry,Good,21d1e0ad-b329-4fb5-8209-bb78d88b49a3,,23/08/2023 20:28,23/08/2023 21:20,23-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
cd48daa0-e59a-4b6b-8877-f94aa79620c9,Inbound,Shopzilla Related,Shopzila Premium Related,,0124c1f8-f81c-477f-bab7-b79aa1e81893,,19/08/2023 19:38,23/08/2023 10:44,23-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
f7ff1420-1045-4b94-8f97-f237a43e55bc,Inbound,Shopzilla Related,Shopzila Premium Related,,d93be9c6-e4fb-4e58-82d6-8221d6c9e9b1,,23/08/2023 16:40,23/08/2023 17:51,23-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
0e56fd9b-afb1-4aae-b22f-22b348544722,Outcall,Order Related,Installation/demo,,be4026b6-3d93-430a-9373-fe827a88d4c4,,23/08/2023 18:30,23/08/2023 18:35,23-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
08161989-8b00-407b-8aae-e654f6878100,Outcall,Returns,Reverse Pickup Enquiry,,adb295a8-73ba-4dd6-abc8-0784542dd747,,23/08/2023 08:39,23/08/2023 08:55,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
230c7bca-ff7a-44e3-add2-fe6a888c75a1,Inbound,Returns,Return request,No,567aeefd-aa4c-4b59-9f43-8bfc66af665e,,23/08/2023 16:20,23/08/2023 16:23,23-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
b16853f3-f6f4-4bc0-844e-04f7baf42d7e,Outcall,Returns,Reverse Pickup Enquiry,??,3a867e24-c9c5-40cc-9b95-296346ddbb4d,,23/08/2023 16:38,23/08/2023 16:54,23-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
33761c95-3c30-4aef-895f-56dd4e719905,Outcall,Returns,Return request,,6f5a5c22-e9ce-403e-b2b5-ef41651c72e9,,23/08/2023 11:40,23/08/2023 14:07,23-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,3
d5652b37-b1f7-4530-89ee-33262b0f09c5,Outcall,Order Related,Order status enquiry,,a9d9e644-fea3-4dac-8ba6-b016037c9f29,,23/08/2023 19:18,23/08/2023 19:20,23-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
deddbee7-fb0f-442c-b65c-d0392a4c3b13,Inbound,Returns,Reverse Pickup Enquiry,,7ab0facc-4db0-47be-a6b3-194d8506e7d8,,23/08/2023 22:28,23/08/2023 22:31,23-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
a6174f59-0d88-49c2-ba33-482fe19aef15,Inbound,Returns,Damaged,,b95b4d98-6cc7-42ea-9c78-fde0c747bd70,,23/08/2023 09:59,23/08/2023 10:01,23-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a50d27c2-3947-4a26-8351-a4c0e43e9ffa,Inbound,Order Related,Delayed,,9891072c-4484-480c-9490-6e961810d788,,23/08/2023 21:29,23/08/2023 22:12,23-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
f8d5d12d-caa1-42ef-a888-7b28c1dad52c,Inbound,Order Related,Delayed,,5279a927-b8c7-4785-a671-84628606f8a1,03/08/2023 08:46,23/08/2023 08:30,23/08/2023 08:43,23-Aug-23,AHMED NAGAR,Electronics,349,,Carolyn Reese,Madison Kim,Michael Lee,31-60,Evening,5
ca8337a0-598b-48e7-b3ce-3d55aef61463,Outcall,Order Related,Delayed,,4de5d512-5c7f-4d43-a71c-96fc53a940ec,,23/08/2023 08:40,23/08/2023 09:13,23-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a379fa23-dded-43ed-ba8b-4c063eb544e0,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,ada1e67a-e469-4513-949a-c3b93b8c5068,,23/08/2023 14:26,23/08/2023 14:51,23-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
56eb96c1-2728-4991-8325-42afc76175a5,Inbound,Order Related,Delayed,Good ??,5a20e1a3-e699-476e-9208-1590c4a704b3,,23/08/2023 20:58,23/08/2023 20:59,23-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,4
b1c203c2-bb05-4203-8686-43968346416c,Inbound,Order Related,Delayed,,dd1864c7-77b2-4021-ad28-48daaa8dd533,,23/08/2023 22:58,23/08/2023 22:59,23-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
3ed1fdf4-719b-45b1-b3f2-0b79ce33d16a,Outcall,Returns,Missing,Very excellent ,012b2ea1-e27f-481e-91a3-d41bdf8075a5,,22/08/2023 18:55,23/08/2023 12:09,23-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
826b702b-1f90-4f07-9b2b-ac5adfced59f,Outcall,Order Related,Order status enquiry,,890ba23a-57ba-4e12-9283-bc72ea1b70e0,,23/08/2023 18:57,23/08/2023 18:59,23-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
0e88077c-5dea-48a7-a9c1-a616ccd43bda,Outcall,Returns,Fraudulent User,,6fbc3cda-fb73-4997-9c0f-0e961dd4dbb1,,23/08/2023 20:59,23/08/2023 21:04,23-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
597ccb75-239b-4d57-9e5d-c8a4e981d000,Outcall,Returns,Reverse Pickup Enquiry,,287ed5df-8740-4a81-89cd-de1c903bb2bb,,23/08/2023 09:53,23/08/2023 09:54,23-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
a2a0c55a-d606-4b9e-b7c8-d74b9772c996,Inbound,Order Related,Order status enquiry,Please send right product ,1eee9440-d293-4e96-b736-4b72b5e01656,22/07/2023 15:56,23/08/2023 13:03,23/08/2023 13:48,23-Aug-23,CUTTACK,LifeStyle,778,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
c77b99dd-61ac-4549-9bec-b8e45f2a3e5a,Outcall,Returns,Reverse Pickup Enquiry,,0630447f-db72-4aa7-9762-d1ff16860ac4,,23/08/2023 13:16,23/08/2023 13:17,23-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
11c29511-4db8-42dc-b2c9-90e4589eeae2,Outcall,Order Related,Customer Requested Modifications,good ,c103c208-129d-4a0a-8e6e-3cba51754063,,23/08/2023 16:00,23/08/2023 16:03,23-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
eb379a11-ce9c-45d9-925b-3f89fd3a5114,Inbound,Returns,Reverse Pickup Enquiry,,19073b7a-9c34-44b4-ac78-e0f9131da834,,23/08/2023 16:50,23/08/2023 16:53,23-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8236e2b0-e3e0-4abc-8691-f3943fc14e1f,Outcall,Product Queries,Product Specific Information,No people are having knowledge about anything. They talk something else than my concern,f5a519ba-c98a-4a48-8972-91ea876c0d94,,23/08/2023 20:34,23/08/2023 21:13,23-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
1e56c8ed-c13a-41a8-a430-368c98989715,Outcall,Order Related,Delayed,,411f5e7b-9d80-49c8-b5a4-015cb8652af4,15/08/2023 07:42,23/08/2023 10:06,23/08/2023 10:21,23-Aug-23,KASHIPUR,LifeStyle,290,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
4504ddb6-b5ee-414e-80a6-2ca7af898a2c,Inbound,Returns,Exchange / Replacement,Same query raised 3 times but I have not recieved resolution.,2598e9b4-82fa-4580-937b-c9ba92311e32,,22/08/2023 15:05,23/08/2023 20:02,23-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
297dc72c-15c5-4bc6-95ee-597ba2ea83d2,Inbound,Order Related,Installation/demo,,dbcf4dbf-3501-4843-bfcc-7f835725de51,,23/08/2023 12:31,23/08/2023 12:37,23-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
a79cbcaf-e7cd-4ba8-af52-e719610415fe,Inbound,Returns,Return request,Good job ,99bbd623-74bd-4d71-b16c-de00813b54c4,,23/08/2023 12:55,23/08/2023 13:08,23-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
03fc7d04-d04c-473a-b918-38cc3a83536a,Inbound,Returns,Reverse Pickup Enquiry,,d8428bf5-1139-4b33-b211-05096193d991,,23/08/2023 19:49,23/08/2023 19:51,23-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ae38a0ed-edf0-4a74-888c-2803cc246617,Inbound,Returns,Reverse Pickup Enquiry,Good ,1e7959ed-1cd4-48f7-9a57-9e9b3e1ecaef,04/08/2023 12:03,23/08/2023 12:37,23/08/2023 12:39,23-Aug-23,DEWAS,LifeStyle,1424,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
a2caee6b-06cd-4557-bf57-537930779c9c,Outcall,Returns,Reverse Pickup Enquiry,,36bd79e8-e527-4902-8969-bf37b4306084,,22/08/2023 23:54,23/08/2023 00:02,23-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
f7c330e9-71f0-42a1-a8a0-ba5b9de32727,Inbound,Returns,Damaged,,911bf419-1eca-43fb-932f-2b22095d6564,,23/08/2023 12:25,23/08/2023 14:26,23-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1c73d0d2-fc70-476f-8751-ced37ff2a741,Outcall,Returns,Exchange / Replacement,,63ccfe88-e74a-42c4-b129-5e5664c405ec,,23/08/2023 13:41,23/08/2023 13:42,23-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
86448163-0e84-4a94-a39f-1653fa3d4dde,Inbound,Returns,Service Centres Related,,138219cb-e5bc-4944-aee7-19d5b4cbd194,,23/08/2023 14:25,23/08/2023 14:27,23-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
076aac88-9eb9-43b0-85b9-c2899db9eb1e,Inbound,Order Related,General Enquiry,you can not solve problem...just pushing the resolution of anything like wait for 24 hours.you guys do not have escalation point. you can not solve anything ,ee37fb7a-01c4-4bdf-9011-7de2f7cd71e8,13/08/2023 01:14,23/08/2023 10:48,23/08/2023 11:01,23-Aug-23,KOLKATA,Furniture,34480,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
fe4ec12d-557d-4725-89bc-1d8154fb7974,Inbound,Order Related,Delayed,,d79fc7e9-c5ce-4531-817d-1018412923e2,19/08/2023 18:09,21/08/2023 15:47,23/08/2023 14:19,23-Aug-23,HYDERABAD,Books & General merchandise,641,,Michael Liu,Elijah Yamaguchi,John Smith,61-90,Evening,5
a4b9d254-4981-457e-98fa-3fc438b6a869,Inbound,Returns,Reverse Pickup Enquiry,Do not put the pics of the products which were not eligible return or exchange,477c7422-769c-4d4d-a05c-6633aca2e7d5,16/08/2023 19:36,21/08/2023 21:45,23/08/2023 10:56,23-Aug-23,HYDERABAD,Books & General merchandise,2399,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
cfc65cd3-02ad-4e1c-89c5-8cd1081c69fa,Inbound,Returns,Return request,,fa408ac9-04db-4ae4-8511-a5047fb1e625,,23/08/2023 14:32,23/08/2023 15:11,23-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
73ca843f-552d-4ec7-bf0f-50920d6a3147,Inbound,Returns,Reverse Pickup Enquiry,Very poor quality sound,302c804a-9366-44e5-8349-eedd287c936d,,23/08/2023 14:22,23/08/2023 14:30,23-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
7054c071-f723-4857-b270-5cdc697d0e12,Outcall,Shopzilla Related,General Enquiry,Nice service ,35c58ad7-6999-4933-ba11-82f3f90edf26,,23/08/2023 14:39,23/08/2023 14:41,23-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
2143ad23-79c8-45d7-b284-45adc33cd522,Inbound,Order Related,Delayed,"Just address the issue and get result asap , without much explanation, because as a customer we believe in faster delivery of product ",bb77e9d9-b6ad-4ae6-974c-53efbc61589e,15/08/2023 23:37,23/08/2023 19:24,23/08/2023 19:46,23-Aug-23,PURI,LifeStyle,273,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
3be9a440-0966-4f17-ad03-76c879c10c39,Inbound,Returns,Reverse Pickup Enquiry,,2030d1c7-6acf-4ea8-9f72-6e6492a66f78,,22/08/2023 18:39,23/08/2023 00:57,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
36a95d93-28ff-4b57-a36c-f3e4a147bcce,Inbound,Shopzilla Related,General Enquiry,Very good,634c8f25-6b95-4923-89b1-f250491486c2,,23/08/2023 23:09,23/08/2023 23:12,23-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
192683ff-7864-4f73-9a70-9733d4f2ded9,Inbound,Order Related,Installation/demo,Bad ??,d58d044e-619d-42f9-80e2-f07b29888293,,23/08/2023 09:49,23/08/2023 09:51,23-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
34cd4221-aea9-4fcb-8b33-76da542b1195,Inbound,Returns,Reverse Pickup Enquiry,,e133256b-df81-4ceb-9dcc-f88031b90ce5,,23/08/2023 17:15,23/08/2023 17:17,23-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
ae91b0d1-b463-4fc0-bc61-d77fd0d1ac9b,Email,Refund Related,Refund Enquiry,Very good,c537cb6e-56a8-42a9-a1fb-011d20b30afb,,23/08/2023 11:19,23/08/2023 11:20,23-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
57808a8a-09f1-49f0-8285-ee230bbd62ca,Inbound,Returns,Return request,Nothing is impossible,d3ca7cdc-177b-4d44-842a-42fbfe596374,,23/08/2023 14:34,23/08/2023 15:14,23-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,3
4e9b7fa1-1f11-4239-9e83-8ccc55dc32c4,Inbound,Order Related,Installation/demo,,4ca151b8-0eb4-4f11-9cfa-6c6631a8f35a,,23/08/2023 10:14,23/08/2023 10:49,23-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
cab376ae-6837-4754-95be-0b88a010f906,Inbound,Returns,Wrong,,627b8c6f-61e6-4794-83e8-d39fb0d1c16a,,23/08/2023 23:14,23/08/2023 23:22,23-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2762b454-6663-409c-b1b1-9ea3fef590e4,Inbound,Order Related,Installation/demo,"Keep service as soon as possible, it's too delay ",1b11d7ef-4e77-4fe2-90ce-10fc452d4c44,,23/08/2023 20:56,23/08/2023 21:05,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
e41d40fd-afef-4f78-b465-4aa6e285b129,Inbound,Order Related,Seller Cancelled Order,???,73659b6a-b5d6-40bf-9b18-ac92d9334949,,23/08/2023 13:48,23/08/2023 13:49,23-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
f4d62b77-97cf-4520-93ea-31711dbf6d81,Outcall,Returns,Wrong,Good response,12c8071a-2401-4b62-82c6-a1a1ff0736ba,,23/08/2023 22:05,23/08/2023 22:06,23-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
280c9a60-770c-4fb0-9437-93f49bdaf75b,Inbound,Returns,Return request,,7415e7ee-586f-4cdb-bc6e-d90db0cbc189,,23/08/2023 08:27,23/08/2023 09:11,23-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
06b06812-6ca9-4f26-bf98-171805c90c60,Outcall,Returns,Return request,,80956e65-b103-49ec-a3d3-456bfdd42b0b,,23/08/2023 13:56,23/08/2023 14:17,23-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
d13a6d3a-b3ff-457c-bd3a-f4efd6e54cb0,Inbound,Returns,Reverse Pickup Enquiry,Good ,780c7fb4-f8fa-461f-a81f-bf7f678a3149,,23/08/2023 12:09,23/08/2023 12:52,23-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
8e6e07b1-c947-4593-859f-d6a690b7d759,Outcall,Order Related,Order status enquiry,,708ec45c-3cfa-4f1d-9f51-9f5291280a75,,23/08/2023 16:42,23/08/2023 16:44,23-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
fed6284c-fae3-49f5-aa95-a35ee59935bc,Outcall,Order Related,Order status enquiry,,5d27cb59-c52e-4c0e-ac7a-fa9a3bf7ae37,,23/08/2023 10:41,23/08/2023 10:41,23-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
52b39263-09fa-4558-94c2-f89f05b4fb99,Outcall,Returns,Reverse Pickup Enquiry,Kindly pickup my product given time ,8a91721f-e69e-4486-9df4-885463aecc2e,,23/08/2023 09:34,23/08/2023 09:41,23-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,3
7da49af4-1116-4096-95d5-a250c80ecdd6,Inbound,Refund Related,Refund Enquiry,,f08dd226-55c4-4ee4-8d6c-e338adf2b091,,23/08/2023 09:39,23/08/2023 14:51,23-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
23ed3109-8b44-4816-af39-b403c17a0e2b,Inbound,Returns,Return request,,6f12487d-ab09-45ee-bcaa-fe3f4153c43d,,23/08/2023 15:07,23/08/2023 18:06,23-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cf3482ab-4fcb-4b63-b82c-e0648d68db13,Email,Order Related,Delayed,,bbc364a6-f385-4f61-98b8-a11784029805,12/08/2023 10:28,23/08/2023 13:23,23/08/2023 14:23,23-Aug-23,RAJAHMUNDRY,Electronics,899,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
4f2df526-5013-4690-aced-ef2da29dd86f,Inbound,Returns,Reverse Pickup Enquiry,,9f1a89ca-e63f-4292-b0a2-b03704756d60,,22/08/2023 17:35,23/08/2023 17:27,23-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
31c3c535-3a36-4236-a015-307d2636284e,Outcall,Order Related,Invoice request,,a73b533e-341d-45e3-bafa-7050baaf13b0,,23/08/2023 06:20,23/08/2023 06:26,23-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
a97d956d-36d1-4b62-9fb9-64e8c7073555,Inbound,Returns,Fraudulent User,,4a0b589c-2060-4e1d-877b-e28207ce7847,,23/08/2023 14:47,23/08/2023 14:50,23-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a716cfea-36c2-4221-acaf-7c085698f32a,Inbound,Returns,Return request,GD,ff0d7b4f-9e9a-42c3-a120-578d74bf6c98,19/08/2023 10:01,23/08/2023 10:26,23/08/2023 10:27,23-Aug-23,LUDHIANA,Electronics,1999,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6d37bed6-9a60-497c-8437-4c9b49f78bc1,Inbound,Returns,Reverse Pickup Enquiry,,1e856866-f1b4-40db-a93a-43c98fc61449,,23/08/2023 20:35,23/08/2023 20:45,23-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
43c39903-9b05-4d63-a4ca-f670f12ab276,Outcall,Returns,Reverse Pickup Enquiry,All good,faa09d49-4bdb-4949-b21f-93754740ca8e,,23/08/2023 09:28,23/08/2023 09:30,23-Aug-23,,,,,Daniel Simon,Olivia Suzuki,John Smith,31-60,Morning,4
44b88624-d40f-4144-86ed-5c274805a40e,Inbound,Refund Related,Refund Enquiry,,c4541dfa-8c42-4195-b3fa-25d997abccdf,,23/08/2023 13:19,23/08/2023 13:21,23-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
e3dc19b8-86c7-4d46-b252-edeba17eb1b1,Inbound,Payments related,Online Payment Issues,Happy ,ad8e6fc6-893c-4c52-bf18-9bcd6e36e8d6,,23/08/2023 15:50,23/08/2023 15:52,23-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
19570ebc-215c-4e26-946b-cadc1d93c851,Inbound,Order Related,Order status enquiry,,ca2b62b0-3c26-4f9d-a080-a029ce99767e,15/08/2023 16:20,23/08/2023 17:15,23/08/2023 17:17,23-Aug-23,VARANASI,Electronics,1749,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
98553749-2c29-4152-b397-18605ff7c65a,Outcall,Returns,Return request,,241523d9-ac50-43ae-bebc-2154de36cda7,20/08/2023 21:30,23/08/2023 10:34,23/08/2023 10:36,23-Aug-23,BANGALORE,Electronics,999,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
516c6a1e-aa2f-4ed8-aa89-3c1ec21550a3,Inbound,Order Related,Installation/demo,,74713393-b775-4e43-8fc4-519e7744857a,,23/08/2023 10:36,23/08/2023 10:42,23-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
ec7cdadd-e885-465b-b959-d1513867917f,Inbound,Returns,Return request,,2f0524fa-517c-4d2d-ba3a-b04f6afaf33a,,23/08/2023 20:54,23/08/2023 20:56,23-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
6fb29585-e90e-4ef7-94a2-4a077b797042,Inbound,Returns,Reverse Pickup Enquiry,,af4fc9e5-13cc-4849-8210-30e7b7f7baf5,,23/08/2023 21:54,23/08/2023 21:56,23-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
d14840bd-1a53-463c-b1b1-a5bc79118fc3,Inbound,Shopzilla Related,Signup Issues,,3483f7f3-9f98-451c-a6c5-8625aa7a6a28,,23/08/2023 14:53,23/08/2023 14:54,23-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
9c24cc88-1eeb-4f6e-810b-a45dd732f8d0,Outcall,Returns,Reverse Pickup Enquiry,Lovely,635e9c52-e598-4c13-9c22-c75bdf630771,,23/08/2023 11:46,23/08/2023 11:49,23-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
221cfbb8-7c60-4e76-af2d-2116736e867a,Inbound,Returns,Reverse Pickup Enquiry,"I was talking with last senior executive she understands our issue till it's resolved, shes value the customers time and there actual problem up to make sure that the issue has resolved, I'm very thankful to her job n god bless you mam (i don't know her name) n thanks to punam n thank you Shopzilla.",0df47b28-1063-4ff8-a54f-37fe1e528e19,,23/08/2023 12:23,23/08/2023 12:35,23-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
320c973d-3ace-4ce5-8992-5abd0b1e6341,Inbound,Returns,Reverse Pickup Enquiry,,8ac13526-4a22-4ceb-b174-16a490185cd9,,23/08/2023 13:26,23/08/2023 15:21,23-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
fbd6cb4b-7d17-44f4-aaee-75da1042ba99,Inbound,Returns,Reverse Pickup Enquiry,Customer executive was rude and disconnected  the call,6ba7e365-34b2-4bfc-9232-11c14201956e,,23/08/2023 15:28,23/08/2023 15:55,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
4dc8ff06-e57c-4e08-94c2-ab43a1206dbb,Inbound,Order Related,Seller Cancelled Order,,508dbbca-278e-46a1-b081-d98f56a1fade,,23/08/2023 16:58,23/08/2023 17:01,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
3b0e352e-aaa6-464f-8911-458617fb8c9c,Inbound,Returns,Reverse Pickup Enquiry,.,4f7ff7b2-29ea-4908-b22c-5610d1078869,,23/08/2023 22:13,23/08/2023 22:16,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
ed0ad006-9ff1-4cc2-9496-aea65b452ad2,Outcall,Returns,Return request,,512c4533-85a4-4387-968b-fb44d2277427,,23/08/2023 09:57,23/08/2023 10:00,23-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
acc678d6-4605-46b7-ba55-07cbc0c5fc4b,Inbound,Returns,Reverse Pickup Enquiry,,d846e1b0-21ab-4735-adb7-a798e4d32810,,23/08/2023 16:35,23/08/2023 16:39,23-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
410c3e2d-7b3d-4929-84fd-f1f6c6fa94ec,Inbound,Order Related,Delayed,,834d48e0-e78f-4c85-b141-75ea1944c9c9,09/08/2023 14:55,23/08/2023 22:48,23/08/2023 22:49,23-Aug-23,GORAKHPUR,LifeStyle,433,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bda4c685-a27f-47df-a6a1-a8c9ba93a2c4,Outcall,Feedback,UnProfessional Behaviour,Customer support services are good and it is solve a problem very easily way,bfa33c42-0b21-4f4f-b0b7-83ffff1c7ea5,,23/08/2023 12:37,23/08/2023 15:00,23-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
92d66e0d-802d-4274-99a1-4aea1bc3ecd2,Outcall,Returns,Return request,,a8f5719e-4783-4239-a873-d98ec848f1f2,,23/08/2023 20:42,23/08/2023 20:46,23-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
00fae50e-4aba-44cc-b453-839f273252e7,Inbound,Returns,Service Centres Related,,1d77ed7c-5476-414e-8046-cdcf63eaa74e,,23/08/2023 19:21,23/08/2023 19:23,23-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
83fe5576-4892-4994-8d6c-c56e6e95394d,Inbound,Returns,Reverse Pickup Enquiry,,6fadf5f2-a345-49a2-81b0-343efe6b3d6e,,23/08/2023 23:26,23/08/2023 23:38,23-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
edacbc38-1786-4199-a6e4-22b52d63da55,Inbound,Returns,Fraudulent User,The executive should take less time to resolve the issue she was putting my call on hold for a very long time she should look upto this .. otherwise the executive was good,53356b82-a148-4f82-9b53-2e1480c3a178,,23/08/2023 13:21,23/08/2023 13:23,23-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
51af2dd6-4c86-46ba-806b-8837a6d2d6f6,Inbound,Returns,Reverse Pickup Enquiry,Nice,78b58204-32bc-4f30-bb54-483754f6af48,,23/08/2023 16:37,23/08/2023 16:39,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
74a28c3f-01e6-48cb-896f-8a7d8e4f962c,Inbound,Returns,Reverse Pickup Enquiry,,e594fd5c-dd12-4ade-8d9d-d42d5143ca52,02/03/2023 06:32,23/08/2023 12:32,23/08/2023 12:34,23-Aug-23,NEW DELHI,Home,10199,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
14648d50-2183-4a5d-9e55-c49e083a355c,Inbound,Product Queries,Product Specific Information,,ae8a1306-2521-468e-8cea-5a5e8e66a76e,,23/08/2023 14:10,23/08/2023 16:20,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
d90ab26c-2766-411d-bcfa-6ed4883cc3d5,Inbound,Returns,Service Centres Related,,cfbe2fad-39af-476d-b7ec-e36054d6ee10,,22/08/2023 12:44,23/08/2023 13:54,23-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
687ba3e8-a616-4830-9660-7f3f83b3468c,Inbound,Returns,Wrong,Good ??,84154374-3ecb-4b6b-a3ea-48a1a40e4704,,22/08/2023 17:45,23/08/2023 18:29,23-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
7e5f7b14-df66-48e9-96c6-3504882c6df3,Inbound,Order Related,Seller Cancelled Order,,847baf1c-1977-49d3-9831-a37c3f63ec0a,,22/08/2023 23:43,23/08/2023 06:47,23-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
1cad9b62-b8ed-42f0-83be-03571f899ff0,Inbound,Product Queries,Product Specific Information,,81482549-9946-4435-83f8-3b5c20d41c56,,23/08/2023 22:21,23/08/2023 22:36,23-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
f0f9b4ed-79a6-43f6-b270-67c0022639e2,Outcall,Returns,Reverse Pickup Enquiry,,01b50af8-f6e8-4f0d-bb53-a4dd92ccb9a3,,23/08/2023 19:32,23/08/2023 23:36,23-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
b2c2d9d2-3b36-49b2-90d3-0eba4131a08b,Email,Order Related,Delayed,,2f7c985e-4841-4528-b4f2-1d5af38272fd,09/08/2023 00:40,23/08/2023 18:10,23/08/2023 18:11,23-Aug-23,MUMBAI,Electronics,699,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
009d7dff-dce4-4bb8-9c39-d593f459b4d5,Inbound,Returns,Missing,,7347bb12-2074-4906-9e1b-c69014a97265,,23/08/2023 15:37,23/08/2023 15:40,23-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fd12e4c3-3411-4a42-904c-fd192d9efbf4,Outcall,Returns,Wrong,,2962cc2f-a5dd-45aa-817a-9e486045a360,,23/08/2023 15:56,23/08/2023 16:09,23-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
f859a97f-3c86-4558-8f34-577d915bc284,Inbound,Returns,Reverse Pickup Enquiry,She was pretty nice to me..But make sure that my issue must be resolved..,86321b31-92da-4491-b95e-b542ad26decf,,23/08/2023 16:38,23/08/2023 16:55,23-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
7da3921a-3ebd-49b7-a56e-a40b7b7e5d79,Inbound,Returns,Reverse Pickup Enquiry,,678ab9cb-014c-4222-9c2e-103ac3b226c8,,23/08/2023 19:50,23/08/2023 20:22,23-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
81492210-31e4-4a2d-a1f9-123676d45495,Inbound,Refund Related,Refund Enquiry,,e32e9268-c943-4ca5-95ae-b0c7058c997b,20/08/2023 11:00,23/08/2023 00:23,23/08/2023 00:23,23-Aug-23,KHARAR,Home Appliences,13900,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6b177f52-7467-410a-ba57-82a2134a8b1e,Outcall,Order Related,Priority delivery,,78a4dbef-c1e0-4077-b8b5-8101c666abe0,,23/08/2023 15:48,23/08/2023 15:48,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ded265ad-9d98-485e-b4f1-192ac37eee56,Inbound,Returns,Reverse Pickup Enquiry,,622b4b64-3085-43cf-8089-97537f12b989,,22/08/2023 21:06,23/08/2023 12:39,23-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,1
60220277-8831-4855-a5ee-b315463cc9e0,Inbound,Returns,Reverse Pickup Enquiry,,26f840f5-f1c6-4ec7-b7d5-fa2a6edb7a73,,23/08/2023 15:28,23/08/2023 15:47,23-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
183b5047-89f4-4a55-ae1d-0a3a0c674649,Inbound,Order Related,Installation/demo,Good service ,079211fd-6c71-4d9a-a9f0-341ff8cd6f6c,,23/08/2023 16:16,23/08/2023 16:18,23-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0bb23e1e-dbed-4bb3-a4ce-525b56e38cca,Outcall,Returns,Reverse Pickup Enquiry,Best,54aa3902-287a-429f-ba9e-b222fa2b1f02,,23/08/2023 18:50,23/08/2023 19:02,23-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
dfac75d5-3107-4338-b3de-ba4af0f7b623,Outcall,Returns,Reverse Pickup Enquiry,,2b85bded-bc16-43f7-91d5-db87be832b6e,10/08/2023 10:26,22/08/2023 14:06,23/08/2023 10:29,23-Aug-23,VARANASI,LifeStyle,448,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,3
8293a932-2c00-4eeb-9a46-cda8c34b08ef,Email,Returns,Missing,,daa61a25-0fa3-450f-a9b4-488b28a0ed9d,,23/08/2023 12:26,23/08/2023 12:30,23-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
fdea8f9f-9e8a-4ba6-9273-e44aeec714a3,Inbound,Refund Related,Refund Enquiry,,b53e4047-c788-478b-9853-0b25dfefb67f,,23/08/2023 09:56,23/08/2023 10:25,23-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
eb80fdb2-65d9-4ee6-875b-41828355af4a,Inbound,Returns,Service Centres Related,,cbbb4db6-d905-451b-8bb5-b0990ab4a9f0,,23/08/2023 10:39,23/08/2023 14:33,23-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
d0bfbc4f-56d4-4d70-90c6-cd810a0da081,Inbound,Returns,Reverse Pickup Enquiry,,fe510a09-0e99-4362-8022-1612b039b460,,23/08/2023 16:45,23/08/2023 16:48,23-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c5e9f3bb-ff3a-406b-bb28-3c23c3bfba8a,Inbound,Shopzilla Related,General Enquiry,,6c2636ad-65d6-4ba4-8662-c3564a4f0be0,,23/08/2023 20:49,23/08/2023 22:34,23-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
52b0799e-f39c-423a-a2bc-fa2ebfd4519d,Inbound,Returns,Reverse Pickup Enquiry,Very nice,c8ec9fcf-2b4f-40d1-af75-57365f7264fa,02/08/2023 18:04,23/08/2023 15:58,23/08/2023 16:03,23-Aug-23,GONDA,LifeStyle,570,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,2
1500ef55-0405-4167-a4eb-6a8268268fbc,Inbound,Order Related,Delayed,,20383621-80df-4a7b-b716-6fb2439b846d,,23/08/2023 15:40,23/08/2023 23:35,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
30e57ca9-27ac-4a33-8a6f-6623964a532b,Inbound,Returns,Reverse Pickup Enquiry,,c3851665-e408-4abb-82e7-7b58fe578eb6,,23/08/2023 06:34,23/08/2023 06:46,23-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
cd40f494-416b-4089-96b0-9e3bb6eb6e4a,Inbound,Order Related,Order status enquiry,,101ee990-fae3-41fc-b73b-d286de6e714b,,23/08/2023 07:56,23/08/2023 08:00,23-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8de7e256-9578-442a-900a-f4949e2e38dc,Inbound,Order Related,Installation/demo,,a4c3e1b8-7860-4593-a1e4-3a61ca8524f5,,23/08/2023 09:06,23/08/2023 21:03,23-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
589c435d-658e-4e57-9c25-bf040f4d4e2a,Inbound,Returns,Return request,,42edf5a5-d480-4dbe-bc03-254d4c951538,15/08/2023 07:52,23/08/2023 19:28,23/08/2023 19:30,23-Aug-23,GHAZIABAD,Electronics,999,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
ec059570-936a-4692-a34c-4287a660ebde,Inbound,Returns,Return request,Please do something with supercoin they should b converted to money,c79ed636-0f86-4508-9251-da4baea508f8,,23/08/2023 16:43,23/08/2023 16:45,23-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
42c23407-09af-4558-bf88-8ef885569a93,Inbound,Returns,Fraudulent User,Good sir,9b0ad74c-98a0-416a-84ee-35da1ef1345c,,23/08/2023 16:18,23/08/2023 16:19,23-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
3512ed03-c484-4b32-a25e-36cee595770e,Outcall,Order Related,Order status enquiry,,c54578ba-02b4-467a-bdfb-2aa9362acda8,,23/08/2023 17:40,23/08/2023 17:41,23-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
e160e9d2-d8a0-4f21-a6fb-c94d9640df48,Inbound,Returns,Reverse Pickup Enquiry,,ceda11d2-088c-4974-9b5a-69d35c57d167,,23/08/2023 19:51,23/08/2023 19:56,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
d17a585e-50af-4f13-b29d-04a7e88c7dd7,Inbound,Returns,Reverse Pickup Enquiry,Want quick service ,39c438eb-683f-4e56-b806-61c21957035c,,23/08/2023 14:44,23/08/2023 14:46,23-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
57a9dacc-10e8-40eb-8573-603a248b1aed,Inbound,Feedback,UnProfessional Behaviour,,08e36879-81e0-4572-9403-e72da83b15fd,,23/08/2023 14:57,23/08/2023 15:10,23-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
29846dbc-60e2-4a5e-b390-e375dc581259,Inbound,Order Related,Delayed,,1b2c8851-ceca-451f-b587-53252fd2d881,,23/08/2023 17:18,23/08/2023 17:20,23-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
d7362aff-0272-4d9a-a2c7-daad9db11de0,Inbound,Order Related,Delayed,,8e6b3ac0-1e98-446a-a47d-9d37c7d00602,11/08/2023 21:25,23/08/2023 12:40,23/08/2023 13:25,23-Aug-23,AHMEDABAD,Electronics,676,,Steve Washington,Emma Park,John Smith,>90,Morning,5
cb7f6ec2-2c02-415e-8fb7-4ea4ac091764,Inbound,Order Related,Installation/demo,,e29ff441-9360-4245-9f81-07a359f1c441,,23/08/2023 10:26,23/08/2023 13:01,23-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
d0d81c15-2f8f-46d3-b159-605990fcb44a,Inbound,Cancellation,Not Needed,,2ef12629-07e3-4888-95f6-c56780a95be1,,23/08/2023 13:05,23/08/2023 13:08,23-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
b5c036a5-dc91-4256-9b7c-f802aa00c0b4,Inbound,Returns,Return request,,0a24b197-dc28-499f-8a8a-c13ee30f089f,,23/08/2023 15:36,23/08/2023 22:00,23-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
569117c5-a4a7-4cc4-8c31-d28ececd1f81,Inbound,Order Related,Delayed,,6d36acad-04bd-43a0-8bca-fdb70fcc7764,07/08/2023 00:21,23/08/2023 15:53,23/08/2023 15:55,23-Aug-23,RAIGARH,Electronics,1199,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,1
a0106e89-fe07-439c-a3a6-4e58e5aab058,Inbound,Order Related,Delayed,Please try to resolve problem as soon as possible and make it your first priority,ca30ddfe-e9f7-480d-93be-ba6079f4d0cc,10/08/2023 15:00,21/08/2023 12:42,23/08/2023 19:18,23-Aug-23,SHAHJAHANPUR,Books & General merchandise,920,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
00945ace-21a3-445c-9395-03135b8f19a1,Inbound,Returns,Wrong,,f190e9fc-5c4d-47dd-8345-ad0f1508d73a,,23/08/2023 13:10,23/08/2023 13:12,23-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,4
c052992c-baa8-4941-96ad-47d10eccc218,Email,Returns,Damaged,,5760a89a-d9e2-4793-b3bb-c69fe1fb035c,,23/08/2023 09:58,23/08/2023 10:01,23-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
c97fa6d4-19fd-4235-8de2-478ca17cb277,Inbound,Returns,Reverse Pickup Enquiry,Everything absolutely fine,69e9d41d-2390-4a4d-a74e-628b7eeaad56,,23/08/2023 13:40,23/08/2023 13:57,23-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
cc46bc4f-ae27-4f65-a76c-b1bf0b61d6d3,Inbound,Product Queries,Product Specific Information,,d0e99d23-e114-4fd9-ac38-fc8a8d9a3ccd,,23/08/2023 20:05,23/08/2023 20:06,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
5108b411-63db-4385-a395-cff1706c70b4,Inbound,Returns,Fraudulent User,Good work,5120a4a8-bd98-4d8f-a432-b71f46595fac,,22/08/2023 15:44,23/08/2023 10:15,23-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,5
aa0ddfe7-adcc-4744-b4a3-eb9096058bb8,Inbound,Shopzilla Related,General Enquiry,,46474616-a58d-4d5d-b038-e66420dc0637,,23/08/2023 08:30,23/08/2023 08:39,23-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
c5247bd7-7b78-46d0-8797-89eff39d521c,Inbound,Order Related,Order status enquiry,Experience is very good,fa57e417-0dd9-4e61-ad87-9fd6159b21e7,,23/08/2023 11:22,23/08/2023 11:23,23-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
2226aa26-1c4a-4159-a251-abb171d1b5ea,Outcall,Payments related,Online Payment Issues,,d5bc862b-cadf-4384-8503-c014f036e6bc,,23/08/2023 20:09,23/08/2023 20:14,23-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d58e9318-46bb-44f0-9856-65cb34edb4d2,Inbound,Returns,Reverse Pickup Enquiry,,6854542f-98e5-4171-8857-a158b0a27231,,23/08/2023 19:24,23/08/2023 19:27,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
c2806088-77eb-473a-be42-b60004009a34,Inbound,Order Related,Installation/demo,,85821ce6-509e-4e6b-9b05-cf330776752a,,23/08/2023 11:13,23/08/2023 11:26,23-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
6536a254-442b-43b3-9eb9-c0e79138df54,Inbound,Order Related,Delayed,"Focus on customer service, we are not here to rate your communication skills. My order is still pending for 40 days now, no one is helping me. ",974539a8-58b4-4618-ac0d-828f8d3559bc,15/07/2023 00:22,23/08/2023 19:24,23/08/2023 19:33,23-Aug-23,PUNE,LifeStyle,6499,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
92647216-43aa-437f-8109-8015335ea722,Inbound,Returns,Reverse Pickup Enquiry,Good ,e7a02735-c6a5-43dc-92e7-41d6e682ec24,,23/08/2023 21:53,23/08/2023 21:54,23-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
68ccf090-298e-474c-93af-89e36e16f8e7,Inbound,Returns,Return request,,706f5427-8bea-487c-bdd0-713bbb8541f5,,23/08/2023 12:00,23/08/2023 17:38,23-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5bac4324-84ac-4d9e-a3e7-80d1290e305b,Inbound,Returns,Return request,,25484ce2-680b-4fc8-a602-39eef0098f60,,23/08/2023 13:33,23/08/2023 13:41,23-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
aee49a37-f8f6-4a0d-b30f-e88b61d46cc0,Inbound,Order Related,Delayed,,1f91d993-84ee-4527-93bb-eba57b5b4679,,23/08/2023 16:25,23/08/2023 16:49,23-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
f0274ce4-9711-45bf-b4f3-cdfe7c8d5cbe,Inbound,Returns,Reverse Pickup Enquiry,,e9fbb257-d263-4898-994a-90640043e7c0,,23/08/2023 16:45,23/08/2023 16:45,23-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
27088f2b-b274-4997-ac43-a62ddb1f3f8e,Inbound,Returns,Fraudulent User,,4dc51fdf-4cfa-4ab1-9271-6a8a573f0b5b,,23/08/2023 20:11,23/08/2023 23:13,23-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
2812d849-1e14-4af0-9817-a3b0ae7ec74b,Inbound,Order Related,Order status enquiry,,67649881-a8ca-4e3a-9c16-d8a3bdd73db6,10/08/2023 18:36,23/08/2023 20:09,23/08/2023 20:09,23-Aug-23,HYDERABAD,Electronics,999,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
b9294d93-4c0b-4587-82b7-ab57881c3326,Inbound,Returns,Reverse Pickup Enquiry,Not supported ,42d67de6-14d4-4e37-856c-ced80cd6cb17,,23/08/2023 08:04,23/08/2023 08:11,23-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
47a03622-f497-4b85-ba1e-9ff4aa60a0c2,Outcall,Returns,Return request,,ba2ba93e-f1a3-4936-b717-3c4b6dcb5654,,23/08/2023 10:56,23/08/2023 11:04,23-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
70601088-10d7-4373-ae83-531a6012d2ce,Outcall,Shopzilla Related,Signup Issues,Best service I am impressed ,48ea76ee-f923-4b90-b1e6-0f45eb0b21a4,,21/08/2023 21:43,23/08/2023 21:01,23-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
be863ebd-2256-44a3-8bfd-4d832d7e9b81,Inbound,Returns,Return request,Please select an honest product partner ,fde29d4a-2982-49cd-8a3f-64814da89271,,23/08/2023 16:39,23/08/2023 16:43,23-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
cde82439-abe8-4a12-9907-07cfca7abd21,Inbound,Returns,Reverse Pickup Enquiry,,b0dc8cce-16c1-4eeb-85e3-7d964bb74aa0,,23/08/2023 19:18,23/08/2023 19:28,23-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
d2349504-6702-4368-9e10-fe402ed4839f,Outcall,Refund Related,Refund Related Issues,,378e519f-257d-40ec-93de-3f50a98cc83f,,23/08/2023 19:26,23/08/2023 23:02,23-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
22204877-b489-44cc-9d0e-951bc93a10ab,Outcall,Cancellation,Return cancellation,,379debe5-ae51-4c3a-a67f-3b46da107d3e,,23/08/2023 11:18,23/08/2023 16:47,23-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
696dcd73-0a1b-4332-ae79-c01baeecc954,Inbound,Returns,Reverse Pickup Enquiry,,e8fb95d5-e6c0-47fb-9115-72a8be8563ab,,23/08/2023 08:42,23/08/2023 09:51,23-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
59c71dd5-9258-4a59-9449-96d16472e912,Inbound,Returns,Exchange / Replacement,Train the executive same as I had talk with one of your executive currently ,dcc191fd-5566-4fc2-b815-88952eac6911,,23/08/2023 09:42,23/08/2023 09:44,23-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
62480717-8d99-4165-8710-c3a9f7c1d235,Inbound,Order Related,Installation/demo,,e4ffc325-aa56-4651-8fa0-bab0630459ae,,23/08/2023 11:11,23/08/2023 11:23,23-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,3
b4723570-237e-47ab-abd8-b7ff24b687fe,Inbound,Returns,Reverse Pickup Enquiry,,39ad889c-2f2b-46de-a346-4e10414dfa9d,,23/08/2023 09:05,23/08/2023 09:08,23-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
f471008c-57d3-493c-9dc6-f5879384c361,Inbound,Returns,Reverse Pickup Enquiry,,bcd21967-b562-4e8a-9206-e635c2c38bd0,,23/08/2023 19:07,23/08/2023 19:08,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
a45d7255-cf73-453d-9d2f-6e9d34efde98,Inbound,Order Related,Invoice request,,1f0ae85a-68fa-4017-bc7a-e2388809a451,,23/08/2023 21:06,23/08/2023 21:07,23-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
116dc07f-a08b-47f7-883b-0216152fddb2,Outcall,Returns,Missing,Thank you ,eb15e284-3bee-42b4-adc7-03ddde7a3ead,,23/08/2023 16:36,23/08/2023 16:56,23-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
38c5c568-e19f-4810-aa49-b210fcc4a3cf,Outcall,Returns,Reverse Pickup Enquiry,,e1862e0d-0acd-453b-af7f-92fb98f38897,,23/08/2023 00:55,23/08/2023 01:01,23-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
62dc8883-15c7-4f6b-abae-0baa7352afe8,Inbound,Order Related,Delayed,,666a339d-9b9c-48f7-89c0-b804284c26c3,02/08/2023 08:38,22/08/2023 17:19,23/08/2023 09:38,23-Aug-23,TULSIPUR,Electronics,208,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,1
a50c723a-782b-4c6f-8763-3e974265b91c,Inbound,Product Queries,Product Specific Information,Very dirty service.,ac9f7ab6-59a4-4094-b030-ca4beaa334c4,,23/08/2023 08:41,23/08/2023 08:44,23-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a0b01550-5db6-4148-867a-51c528201747,Inbound,Refund Related,Refund Related Issues,,5401a66a-d482-4d38-9f8c-f7b4c825e6f2,,23/08/2023 12:02,23/08/2023 12:44,23-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
c43e13bd-c43e-4412-b8ab-7f4ba0057102,Inbound,Refund Related,Refund Enquiry,,75079ffa-50be-47ae-a3ef-1f5b4d6a6149,,23/08/2023 15:12,23/08/2023 15:13,23-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
a49b4af4-4a69-4e4b-b4ea-cc7ef931ed37,Email,Returns,Reverse Pickup Enquiry,Very bad,d22c8286-229a-4c82-963b-2db0ca4d70dc,04/08/2023 14:03,22/08/2023 13:15,23/08/2023 11:03,23-Aug-23,WARDHA,Electronics,30990,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,1
39e726b3-7177-4d06-9c31-7db3617b4d14,Email,Returns,Reverse Pickup Enquiry,,51dae907-260c-4e8b-bd7f-7814c3df5dac,,23/08/2023 00:01,23/08/2023 09:01,23-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
7b4b75dc-fe16-44c1-a618-501896e89f4a,Inbound,Product Queries,Product Specific Information,It's a father less activity cancelling extended warranty after delivering the product without any chance to return and refund the product. I need a compensation of ?1500 for this risky purchase from the worst online platform.,14293e02-eb19-48d5-8dad-01d9098180fe,,23/08/2023 09:31,23/08/2023 09:33,23-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
6f8e606a-544b-4724-b7c6-c487afecb8f0,Inbound,Order Related,Installation/demo,Bad,42f69077-e5d1-4463-ae61-d344cad85d94,,23/08/2023 13:15,23/08/2023 13:34,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,1
556d6ca9-068c-4072-b632-03c72f6ff65c,Inbound,Returns,Reverse Pickup Enquiry,,6c3e594c-863c-46b1-bcc2-84d5e029edfc,,23/08/2023 13:38,23/08/2023 13:38,23-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
5d6e2a6a-bdf1-442a-b9a4-5dd2d7f0b476,Inbound,Returns,Fraudulent User,,6d4d63bc-79e7-4685-b240-ebcb9c8a13a5,,23/08/2023 19:11,23/08/2023 19:23,23-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
f4234525-9a44-4263-8b85-ce8dfc331887,Inbound,Returns,Reverse Pickup Enquiry,,3ad55f32-2989-4145-9170-eb76515375ca,,23/08/2023 21:29,23/08/2023 21:32,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
55825842-1c5c-4996-a76d-4a832d4fbaac,Inbound,Returns,Reverse Pickup Enquiry,Very nice,fbae12fb-74a7-43dc-ab74-5f6bf363789e,10/08/2023 21:57,23/08/2023 09:44,23/08/2023 09:47,23-Aug-23,JHANSI,LifeStyle,1305,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
3b936cf1-1b53-4244-bc94-86a9f2eda0a7,Inbound,Order Related,Order status enquiry,Thank you so much ????,18503498-fc5f-4cc4-acbe-19f1c98922b0,,23/08/2023 13:02,23/08/2023 13:03,23-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
4cef08f3-5e3b-4ede-83f2-9f84fb22e589,Inbound,Refund Related,Refund Related Issues,,b0d3a439-6cfb-447c-982c-79009b9f176b,,23/08/2023 12:48,23/08/2023 17:11,23-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
72862f7b-43fd-4ac9-b273-d9af03d99fc5,Inbound,Order Related,Delayed,,0a38b758-8755-4ce6-9676-d99e4197543a,15/08/2023 16:28,23/08/2023 20:05,23/08/2023 20:11,23-Aug-23,GULBARGA,Electronics,1899,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
055c1f2c-0138-42bc-aa70-8fb7c935158a,Inbound,Order Related,Delayed,,20afb614-95d3-424e-b808-600d3208d4f3,16/08/2023 16:07,23/08/2023 16:25,23/08/2023 16:27,23-Aug-23,AMROHA,Books & General merchandise,199,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,1
272ab2d3-53e6-44ef-8875-4457251e4e21,Inbound,Order Related,Delayed,,9830baf5-c49f-47c0-9f9f-9de53c6e0c47,,22/08/2023 22:28,23/08/2023 07:07,23-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6a12fe6d-126a-49e3-9168-ebd1fcaa979d,Outcall,Returns,Reverse Pickup Enquiry,,df84bdad-bcc7-4d84-b0f1-cf3e2b55197c,,23/08/2023 10:19,23/08/2023 10:21,23-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
fe466cf8-e7be-44e0-986c-bac937a43979,Inbound,Returns,Reverse Pickup Enquiry,Very good..,ba4ec61a-03c9-4e1a-a22b-19b873c1a817,,23/08/2023 20:31,23/08/2023 20:33,23-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
b5d0a048-7111-4d28-895d-2dc49f64bac9,Inbound,Refund Related,Refund Enquiry,,3e9b32a9-1a7a-4cc8-91f7-48c8e349ed16,,22/08/2023 18:52,23/08/2023 17:47,23-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
bf247012-a2b6-42eb-bdc8-793049c60c61,Inbound,Returns,Reverse Pickup Enquiry,,0ce5ec3c-1a71-45a3-9f27-1b15d9ee84de,,23/08/2023 23:24,23/08/2023 23:31,23-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
7bb363c0-c628-4dda-a846-f54db3cf639e,Inbound,Order Related,Order status enquiry,,7489729b-e7db-424e-9ce5-7bc8ee28caeb,,23/08/2023 09:08,23/08/2023 09:09,23-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
d127a5da-e761-41de-b75e-5d8af6659711,Outcall,Returns,Reverse Pickup Enquiry,Very bad my problem is not solved ,42cddc98-1eb4-4fb0-9ee7-353d0843615b,,23/08/2023 09:42,23/08/2023 09:50,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,1
34f22d0f-666e-43ef-9f72-4a1b44deeddc,Inbound,Returns,Reverse Pickup Enquiry,Good,9537a0b1-6723-40ef-bffe-f8132adbe146,,23/08/2023 20:26,23/08/2023 20:29,23-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
666b7e94-f6c7-4573-b3aa-875139109181,Inbound,Order Related,Customer Requested Modifications,Go idk bhi,44c80e8d-4f56-4bf6-894b-0b82c82e42a6,05/08/2023 09:51,23/08/2023 07:40,23/08/2023 07:43,23-Aug-23,MADHEPURA,Books & General merchandise,2225,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
3886d62b-5825-48a7-a6dd-8ea847082dcf,Inbound,Returns,Return request,,1eb31b37-e05e-4dd2-9272-e29f26544a07,,23/08/2023 12:32,23/08/2023 12:35,23-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
12cf6d4f-55c2-458f-8860-885d1bf6f73d,Outcall,Returns,Return request,Honest person ??,aecf4df5-02fd-442f-a221-879dff734a96,,23/08/2023 18:31,23/08/2023 18:40,23-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6d444bb0-0177-4012-8189-535cf103963d,Outcall,Returns,Wrong,Fggkogfo??,2a095481-bcf5-4848-ba38-9532ae980e02,,23/08/2023 08:57,23/08/2023 08:59,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
baaa3bf5-e466-446c-aa4e-352686942d59,Outcall,Feedback,UnProfessional Behaviour,,d765e762-c304-4641-9a31-6c329d6aaac7,,23/08/2023 15:26,23/08/2023 15:28,23-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
361a48cb-de14-45d3-a598-f25e33141f14,Outcall,Order Related,Order status enquiry,,71c2e2b2-3bf4-4329-9bf3-4361ac473a80,02/08/2023 17:32,23/08/2023 20:31,23/08/2023 20:32,23-Aug-23,HOWRAH,Affiliates,291,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
56210572-e179-4cb9-ae9f-ff3bbf510f11,Inbound,Order Related,Installation/demo,,294c7403-78ca-437b-8c29-81b258ab71ca,,23/08/2023 20:48,23/08/2023 20:57,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
5a1cb5a8-4f1b-4dfd-a31a-41aafc7a7aff,Inbound,Returns,Reverse Pickup Enquiry,,87693440-1161-4e70-ab44-3d2f628b7c63,,23/08/2023 09:36,23/08/2023 09:47,23-Aug-23,,,,,Gregory Andrews,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5deaa0fc-e141-4f3e-98fb-3e9d341893ce,Inbound,Payments related,Payment related Queries,Thank u Shopzilla and her family,b223d50e-f0af-446a-a8c9-d0509bba70bd,,23/08/2023 14:42,23/08/2023 14:43,23-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2ac87627-8159-4a6c-870e-f67f6ca456e7,Email,Returns,Reverse Pickup Enquiry,Happy ,c689cbd6-bfca-46eb-bd27-45cad99cb774,25/07/2023 13:17,23/08/2023 08:32,23/08/2023 08:37,23-Aug-23,BANGALORE,Home,1597,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,3
db7d58bd-9f06-4fd1-b5e0-80f869f56abf,Inbound,Returns,Fraudulent User,Good ,e8367b22-4607-4aab-9526-683916b58f18,,23/08/2023 11:47,23/08/2023 11:50,23-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,4
cc5e9c6e-ea1b-4cf3-803f-eef668c59adc,Outcall,Returns,Exchange / Replacement,,615434f9-59d1-4d78-b73e-21b209577e02,,23/08/2023 12:16,23/08/2023 14:45,23-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
521ba4ce-91f9-4ca1-bbfa-e25e9eaf5d62,Inbound,Returns,Reverse Pickup Enquiry,,ab747f6e-9951-43ff-a60e-f6817f71342b,,23/08/2023 19:36,23/08/2023 19:37,23-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
03ac5c5f-672a-4bc6-b621-1e835292dd73,Inbound,Feedback,UnProfessional Behaviour,Excellent,0544fad1-fba3-4b59-b446-9b8548e173fa,,23/08/2023 21:46,23/08/2023 21:47,23-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
8e5e16af-5f65-44d6-a97b-a48271ac3bd9,Outcall,Returns,Return request,,579e3d70-1cbf-4a29-9396-5e4ff06ef3a2,13/08/2023 21:07,20/08/2023 11:55,23/08/2023 19:44,23-Aug-23,ALLAHABAD,Electronics,398,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
5f47ba5c-779a-4784-8fbb-9e177f6227bd,Inbound,Returns,Reverse Pickup Enquiry,,802de05d-ab8c-47d6-9418-9fb0af53430c,,23/08/2023 16:03,23/08/2023 16:07,23-Aug-23,,,,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
e1425873-7068-4a8e-82ec-4a79569babcd,Inbound,Order Related,Installation/demo,,ab8ac05c-afa4-4d17-857c-bbfc284dd166,,23/08/2023 19:22,23/08/2023 19:29,23-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
88ffc7c1-f326-406c-a280-7435c2952a5c,Inbound,Returns,Reverse Pickup Enquiry,,2a6d78a4-cf38-4b42-aeb2-8e15b2463af6,06/08/2023 13:45,23/08/2023 20:52,23/08/2023 20:52,23-Aug-23,THANE,LifeStyle,1374,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
59c25e23-5cc8-4153-8c46-6524fc207bce,Inbound,Returns,Reverse Pickup Enquiry,,b7fba22e-8719-4c69-82e6-a39248396e4f,,23/08/2023 20:56,23/08/2023 21:38,23-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
1af5c5fa-6c9f-45b2-83c2-dd56b9a5aee5,Inbound,Cancellation,Return cancellation,,7ebbcd14-dce4-42e4-b63c-1e4ef201d601,,23/08/2023 20:10,23/08/2023 20:12,23-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
569021c0-9bfd-4e9c-b3f2-4fbb291bb225,Inbound,Returns,Reverse Pickup Enquiry,,0f6bb81e-df99-4e29-bc4b-ebd323459551,,23/08/2023 06:58,23/08/2023 07:03,23-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,4
24c83460-9fe6-4939-bb3d-019806aafd76,Outcall,Returns,Reverse Pickup Enquiry,Resolve queries fastly ,129cbc0f-9c4a-44df-a907-393d1e5b7112,,23/08/2023 09:07,23/08/2023 09:48,23-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
ea01f2d0-e2b0-4d1a-bd38-154007944d1f,Email,Returns,Reverse Pickup Enquiry,,d1caad0c-3466-42a1-9ec5-db08ef5f7efb,,23/08/2023 13:07,23/08/2023 13:09,23-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
b135f14b-a2ac-4b85-bb99-e314cea2f57b,Inbound,Shopzilla Related,General Enquiry,,e4626614-f5b2-458d-a0b0-274f9089c518,,23/08/2023 19:30,23/08/2023 19:33,23-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
e1512d88-2ef7-4ccc-a5e6-de3ea8dd32bd,Inbound,Returns,Reverse Pickup Enquiry,,d784ab9f-11f8-443e-b08c-1307cba170c0,,23/08/2023 19:42,23/08/2023 19:45,23-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
9c7b4e3d-6272-4a84-81f2-ad6b9d719f36,Inbound,Returns,Service Centres Related,,47164ebd-b8c6-4446-bbe0-936ce1728e32,,23/08/2023 20:43,23/08/2023 20:52,23-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
9c18d5ee-1b34-4c5a-ba3b-68493f34daf9,Inbound,Order Related,Delayed,"Very pathetic service. For 2-3 days, my order is stuck with delivery agent and you people are not able to find out the delivery agent's phone number.",daa629f1-0af7-44db-af03-55d265e2657d,17/08/2023 21:56,22/08/2023 21:22,23/08/2023 01:21,23-Aug-23,SAMASTIPUR,Mobile,10999,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
024dce61-81c7-45c2-839a-3be6668cc90c,Inbound,Returns,Reverse Pickup Enquiry,  good,f7c42d72-5f4e-4e86-a8ee-7631130ef654,,23/08/2023 20:16,23/08/2023 20:18,23-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
192d93c8-7faf-472c-933c-1c6f8e4bcbee,Inbound,Returns,Reverse Pickup Enquiry,  bahut acchi   dhanyvad,c31c0f34-6b96-4d6a-a33e-d0a93847a36e,,23/08/2023 12:42,23/08/2023 12:46,23-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
6a3d4e23-58a9-48a3-98de-24144e4b0967,Inbound,Order Related,Delayed,,dba345a0-b797-4e70-ad7b-dace60919377,,22/08/2023 21:32,23/08/2023 08:21,23-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ecdc9759-53a0-4034-a5a4-b400202f5fc5,Inbound,Order Related,Delayed,,77256326-5832-4f9b-a7a1-c57af94e689e,,23/08/2023 12:51,23/08/2023 12:54,23-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fc613cb1-1d3a-4567-bc1f-eb692ccff860,Inbound,Returns,Fraudulent User,,d324a24d-babb-4585-9b63-914c0e36936b,,23/08/2023 19:27,23/08/2023 21:40,23-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
a3beb45d-70ea-4f5a-8057-8533bfde8054,Email,Order Related,Delayed,,d83e8305-2ed6-4469-8fcf-946486a61bf4,30/07/2023 14:01,23/08/2023 14:03,23/08/2023 14:26,23-Aug-23,AIZAWL,Books & General merchandise,2149,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
c796785e-e5e8-424b-929e-6817e160079e,Inbound,Cancellation,Not Needed,,13c3d2b8-432b-457a-b9b3-0d379f7105b2,14/08/2023 05:46,22/08/2023 16:55,23/08/2023 02:59,23-Aug-23,SILVASSA,Mobile,26999,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
934eb346-a2b3-42b2-adb7-dab37ba71cd9,Inbound,Returns,Reverse Pickup Enquiry,,78dac968-3fe9-4579-8c1d-e7b458535fdf,,23/08/2023 09:00,23/08/2023 09:03,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
c0b01d75-67b1-48a4-9e2c-aed601131335,Inbound,Returns,Reverse Pickup Enquiry,Good ,c11ce288-20c8-4fc5-ad9b-ab7de5f6856e,,23/08/2023 23:53,23/08/2023 23:57,23-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
c7625b30-ca8e-48f6-b283-15d83ec1f5d3,Inbound,Order Related,Delayed,,34ad0bf1-f432-4fd9-ba7f-288ad948ff06,,23/08/2023 10:48,23/08/2023 10:49,23-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
c5a3f211-32b1-4455-ae35-1cfcce04a1d2,Inbound,Cancellation,Not Needed,,f7b6903d-e07f-4895-9575-ed36d1983caf,,23/08/2023 12:56,23/08/2023 13:05,23-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
c9e4cf8e-3899-468d-aaf4-2412d369156f,Outcall,Product Queries,Product Specific Information,,5e4dcbc0-6b06-4ced-bcd4-f004ad7ffe7d,,23/08/2023 15:37,23/08/2023 19:53,23-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
21251241-c628-45f0-b9ab-773df08223e9,Inbound,Returns,Reverse Pickup Enquiry,,4d0871bb-76ec-4f61-9f36-5a4a1062fb12,,23/08/2023 19:17,23/08/2023 19:24,23-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
8cde2877-aacc-47c4-88ca-0050f6087c1c,Inbound,Returns,Missing,,38af9e80-27fe-45d5-91c6-29d24383b7bf,,23/08/2023 23:22,23/08/2023 23:23,23-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
eccdffa9-c9fa-4b45-aac1-af42c1dd2cba,Email,Returns,Reverse Pickup Enquiry,,77282ccb-e087-4c29-ac7a-969392a81eef,05/08/2023 16:18,23/08/2023 11:52,23/08/2023 11:53,23-Aug-23,JAMSHEDPUR,Electronics,1199,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,3
a8ca89b3-ca92-4e83-8037-2f25098224bc,Outcall,Payments related,Payment related Queries,Great ,25b79415-5127-4085-b0e3-0c7d2b444b9c,,23/08/2023 10:53,23/08/2023 10:54,23-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,4
2fe4e502-9c7a-4f6c-b261-b18813653dd0,Outcall,Order Related,Order status enquiry,,d3a51e91-dfc0-483c-935a-a000c6ecffad,,22/08/2023 20:29,23/08/2023 11:11,23-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,4
4e09f1a7-56a4-4fd4-bcfe-bd6f6607d860,Inbound,Returns,Return request,,ed3954ee-25f6-48ab-82f5-9c69f76bc6c3,20/08/2023 12:03,23/08/2023 11:17,23/08/2023 11:22,23-Aug-23,GURGAON,LifeStyle,399,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
8935653d-1a48-4fbd-9490-37df519c135b,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla,002132d9-7f83-4791-b5cd-b4c8f7a7b420,,23/08/2023 09:12,23/08/2023 09:14,23-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
8ab6d616-5c5c-4d20-87ab-2f49738d8db3,Outcall,Returns,Return request,,50f20cfd-97cd-4688-ac65-2c2b34d38efb,,23/08/2023 16:09,23/08/2023 16:12,23-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6029c570-c92f-407a-bc6a-6d335c650a62,Inbound,Returns,Reverse Pickup Enquiry,,ce7fff35-1ab2-47c6-a349-d05fd6f81f4e,,23/08/2023 19:27,23/08/2023 19:29,23-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
48188600-9451-4e15-8157-74bc4c1d4703,Inbound,Order Related,Customer Requested Modifications,....,3955db8c-878b-4904-a1d1-5d21e6cb71ce,,23/08/2023 21:19,23/08/2023 21:26,23-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
90d687fb-f878-4ef9-b18e-934fa08c5304,Outcall,Shopzilla Related,General Enquiry,,ed8350f8-e94f-4b3a-9e91-7a7007c6bee7,,22/08/2023 18:35,23/08/2023 10:44,23-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,1
31b7c56c-d7c3-4cef-b7d7-9f2cf8978417,Outcall,Order Related,Customer Requested Modifications,,2feda6ec-0b32-4c9c-b4a3-b5d7167465f6,,23/08/2023 13:51,23/08/2023 13:54,23-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
f83fe64a-1814-4979-877a-0567b7de0fe4,Email,Order Related,Delayed,,45bc2338-de4e-4a0b-879c-baa382deaccc,09/08/2023 20:48,23/08/2023 23:16,23/08/2023 23:18,23-Aug-23,GHAZIABAD,Home,224,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
122b66a7-618e-4e8e-948c-4ffe93b6ecfb,Inbound,Order Related,Order status enquiry,,2c6605c6-4415-4413-bfad-d354d4849fb2,08/08/2023 21:16,23/08/2023 20:37,23/08/2023 21:35,23-Aug-23,KOTA,Books & General merchandise,4519,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
82d7e61e-fcfc-4f29-a379-8b40b453250c,Inbound,Order Related,Delayed,Solved any issue as soon as possible. You take too much time for solving the problem or issue.,a97e9ed3-221d-44ce-ba87-a1e7b1b33619,08/08/2023 23:01,22/08/2023 23:14,23/08/2023 00:06,23-Aug-23,PALANPUR,Electronics,1099,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,1
06f68414-1e8e-48af-9b57-5cb9e03fabd5,Inbound,Order Related,Delayed,,ce18e5fe-ea50-4b4a-8b53-fe84a2612540,,23/08/2023 08:36,23/08/2023 15:02,23-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
d1a38ad5-3ec0-4af4-a3f6-96f69d4f5f11,Inbound,Refund Related,Refund Related Issues,Good ,05800511-bfad-4594-abbf-d6fdb6252cfc,,23/08/2023 10:37,23/08/2023 10:37,23-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
1fc1d71c-d0c1-4c01-84e4-e6ddcf26939d,Outcall,Payments related,Online Payment Issues,,3847f44e-8946-4cb8-bb5c-e5bd85487d9b,,23/08/2023 18:37,23/08/2023 18:38,23-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
99c5cb58-cff4-45de-970c-3c1610e02ec6,Outcall,Returns,Return request,,9e03a589-c83e-48e2-bc8d-a16364a5654b,,23/08/2023 18:20,23/08/2023 18:28,23-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
c8bf68df-d5ea-46e7-b59a-83e3cd48fc38,Outcall,Product Queries,Product Specific Information,,33b76f64-4b31-45bf-becd-623c7ad2933a,,23/08/2023 08:57,23/08/2023 08:57,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
1e3bf60f-fdba-42a0-a974-bf387423bbde,Inbound,Refund Related,Refund Related Issues,,87ed8136-0356-4ea2-a48b-76d7541086fc,,23/08/2023 12:52,23/08/2023 12:55,23-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
b4a13c14-7704-4ae8-9c4a-84c5f7d09e99,Email,Order Related,Delayed,,1050bb78-3fde-4675-b932-f23738043305,18/08/2023 15:42,23/08/2023 18:39,23/08/2023 18:42,23-Aug-23,HYDERABAD,Mobile,18073,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
57dd6253-79c6-454a-b95a-3d8649baad4e,Inbound,Order Related,Priority delivery,,930f3fda-229d-4c51-b8a9-2dd1e820d8ae,,23/08/2023 07:34,23/08/2023 07:38,23-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
4988fb04-0328-452e-b58f-5173f4b79ebb,Outcall,Returns,Fraudulent User,,77e57857-19a0-4de9-b872-0a1a287f4f8f,,23/08/2023 11:03,23/08/2023 11:05,23-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,2
ad14fa85-152f-42c9-beb0-607d3e9ab2b4,Inbound,Order Related,Delayed,,e309432d-6165-4ac0-9979-a9c2fc0e7941,,23/08/2023 12:38,23/08/2023 12:38,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
ed03d901-f97c-479c-ab63-fae3081b9f64,Inbound,Order Related,Installation/demo,,23312a2e-a195-4b97-a33f-56aad8bca4da,,23/08/2023 21:36,23/08/2023 23:31,23-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
74c59716-fe27-4145-9900-0b0d75a719cf,Inbound,Returns,Reverse Pickup Enquiry,Good,9a51698d-2a77-4de0-b976-ed32bb93be0d,,23/08/2023 08:49,23/08/2023 08:49,23-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a5a311f9-eddc-4416-829c-b3e1752719e4,Inbound,Returns,Reverse Pickup Enquiry,,37e5855e-e1a0-474b-ae76-2b5725a09e68,,23/08/2023 19:26,23/08/2023 19:32,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b1b5c010-72d5-4da7-8e7c-a483b9f99956,Inbound,Returns,Reverse Pickup Enquiry,Nice,f228dd98-28dc-4605-93bd-cabd263afe6f,,23/08/2023 08:12,23/08/2023 08:25,23-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
430e89a5-2c25-4098-977b-30c8ccc960ef,Inbound,Returns,Reverse Pickup Enquiry,,b96ba198-b29e-48d3-aee7-128f1fe7c51b,,23/08/2023 14:35,23/08/2023 15:17,23-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
e2bf9e7c-0c6d-4458-9bbb-39b1aab9f09c,Inbound,Returns,Return request,,cc4ee5fe-00f0-43a5-b4c0-395cafe08f25,,23/08/2023 09:32,23/08/2023 09:34,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0dd17131-6d41-4aa8-b75f-190ea08b69eb,Outcall,Order Related,Delayed,,cf25c89b-612f-46f5-8ca2-b8eeeaa1ee8d,,23/08/2023 17:51,23/08/2023 17:53,23-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
a85a3192-f098-49e1-835b-dab5866fe3f0,Inbound,Product Queries,Product Specific Information,,7d78aae9-543f-4cb4-b7b1-d43142be3163,,23/08/2023 22:02,23/08/2023 22:03,23-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
46043fd3-f045-4fb1-b672-a3ea4c904b43,Inbound,Returns,Reverse Pickup Enquiry,Costumers serviece very bad communication ,947fdbe7-38ef-4768-87dd-660101257047,12/07/2023 22:06,23/08/2023 23:13,23/08/2023 23:15,23-Aug-23,MUMBAI,Electronics,2099,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,1
ad01f136-376d-4f01-b48c-a51311190330,Inbound,Product Queries,Product Specific Information,,4e696353-33c2-4d13-ba1b-047836270d61,,23/08/2023 08:11,23/08/2023 08:19,23-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
fb851e30-b17c-453e-922b-f3d3237dcf1d,Inbound,Order Related,Installation/demo,,70745ec6-d586-4dd8-8fe5-a98ccc81d8a9,,23/08/2023 09:45,23/08/2023 09:53,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
74084e87-ab5c-43cf-bda0-b33c9e5c9d37,Inbound,Returns,Missing,,7e6754da-c313-4852-8611-969863c27661,,23/08/2023 13:59,23/08/2023 14:03,23-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
cffe0993-9816-4139-82de-bc69723e3cc2,Inbound,Returns,Reverse Pickup Enquiry,,4128ad24-e129-493d-96bf-264f391c0217,,23/08/2023 15:00,23/08/2023 15:02,23-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,1
8ccc0e6e-1924-4504-8705-066a20553331,Inbound,Returns,Reverse Pickup Enquiry,,76b36bd6-22b7-4d8c-896f-8eb9dcbc3fd4,,23/08/2023 00:51,23/08/2023 00:55,23-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
aef09b34-7ea2-4b83-aa97-89471347de17,Inbound,Order Related,Installation/demo,Good ,0c316310-3e06-4dee-b180-d386a0da34c7,,23/08/2023 10:53,23/08/2023 11:12,23-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
d05ad5f1-287a-4627-9619-1beb3b8425db,Inbound,Returns,Reverse Pickup Enquiry,,ed7e7f3f-1d6a-41f6-b19e-1bbe223dacd1,,23/08/2023 18:54,23/08/2023 18:56,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2b4b15c2-5ba4-44bf-acc2-af79cddfbf85,Outcall,Returns,Reverse Pickup Enquiry,I would request you to black list the poor reseller to save the brand name of Shopzilla. Due to poor quality product or mismatch product of reseller customer get harrassed. Loss of time etc.,3fa48744-189c-4798-aec7-76d1c47890c8,,23/08/2023 21:34,23/08/2023 22:24,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
b57f7760-74f6-48ab-b184-8aa340372a96,Outcall,Returns,Reverse Pickup Enquiry,,a7a92fd5-8dcb-4bdb-9e0c-93e50455c783,,23/08/2023 10:40,23/08/2023 10:44,23-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
1eed0f77-d92d-4320-a33f-3a72f0610753,Outcall,Payments related,Online Payment Issues,,93714fb1-4572-492f-b3e6-a312ac297b2e,,23/08/2023 11:38,23/08/2023 11:44,23-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
434cba17-c6b1-41a6-8fd2-108332b39729,Inbound,Returns,Reverse Pickup Enquiry,Call on hold ,ff49536f-c0e9-4920-880d-dac776b32953,18/07/2023 20:31,23/08/2023 09:46,23/08/2023 10:12,23-Aug-23,JALGAON,Home Appliences,25990,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
b2d33e74-225f-4f32-9ff1-6abcffc58c73,Inbound,Order Related,Order status enquiry,,e28fe6db-8bb0-4362-9924-4219d28790ee,,23/08/2023 14:25,23/08/2023 14:25,23-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
af9594fa-8937-41f3-bcf5-11609a15c363,Outcall,Returns,Fraudulent User,,6e40a062-f480-4095-9ba9-00aaf9ac726b,,23/08/2023 20:04,23/08/2023 20:20,23-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
bec88156-9c09-48d6-b42b-07eeef6f11d2,Inbound,Order Related,Priority delivery,,120eb3be-1df8-439e-aafc-521e120417be,,23/08/2023 09:01,23/08/2023 09:05,23-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c1475cf7-3fc7-494d-9e04-b94db5049c25,Inbound,Shopzilla Related,Signup Issues,Ensure ease in reaching customer support,05dbf901-2dfe-499e-b222-de3e3ae12d53,,23/08/2023 11:52,23/08/2023 17:43,23-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
9e6f141d-0c9e-4424-a736-422de2390ac5,Inbound,Returns,Fraudulent User,Easy contacting is more important for solving any problem ,5bee0656-8afc-480e-aea4-be2971ec818d,,23/08/2023 20:15,23/08/2023 20:20,23-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
009cb452-e446-4de6-b4a0-2a8c9d69938c,Inbound,Returns,Reverse Pickup Enquiry,,e742f97a-954d-4d22-90f7-238a537630c1,,23/08/2023 08:35,23/08/2023 08:37,23-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
540bcf15-a4b1-4697-9ca6-b0cd554520a8,Email,Returns,Reverse Pickup Enquiry,,c7376e76-875d-4852-9b0f-0856ddd59e46,08/08/2023 20:58,23/08/2023 08:55,23/08/2023 09:01,23-Aug-23,KAKINADA,Furniture,485,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
1c66770f-b37e-4010-844c-b86c9540c0f4,Inbound,Returns,Reverse Pickup Enquiry,,18b2aec5-47be-4698-aaf6-8f72e722c064,,23/08/2023 09:09,23/08/2023 09:31,23-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
aa226cad-b64f-4664-b796-51577c6d6887,Inbound,Returns,Reverse Pickup Enquiry,Delevery system pickup return product system very bed ,5cddb818-dddc-4675-ba93-ee0c1754cea5,,23/08/2023 12:31,23/08/2023 12:32,23-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
65d4d9dc-b4a8-4192-ba54-13c37bca36cd,Inbound,Returns,Reverse Pickup Enquiry,,7e4dd304-4d56-4da2-bef8-c8c4aafe23f7,,23/08/2023 19:51,23/08/2023 20:21,23-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
022a5445-1d0c-4a3d-88d8-2f29f26ce50e,Inbound,Refund Related,Refund Enquiry,,37cee0bd-8a3a-40ad-8e45-a85c4e72865f,,23/08/2023 06:30,23/08/2023 06:31,23-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
462aa310-4245-44fe-a177-5727ac8c5f02,Inbound,Returns,Reverse Pickup Enquiry,Check before placing the order as I placed 2 orders of chocolate bouquets and received only 1 product,e7604bfc-e612-465d-8369-f64e0e444d64,,23/08/2023 13:45,23/08/2023 13:45,23-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
8f20f8cf-92e2-461a-921c-b6c4670a2abb,Outcall,Returns,Reverse Pickup Enquiry,,218f45fe-247f-47e9-b948-f3cb09619e58,,23/08/2023 17:48,23/08/2023 19:31,23-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ae71ea01-9711-42bd-8c16-1dc4da0d69e9,Inbound,Returns,Reverse Pickup Enquiry,"Worst customer care service, Shopzilla cancels the return request automatically and then the customer have to pay for that glitch",7e4c4ece-853b-475c-bdc9-0bdf071fd7cf,,23/08/2023 23:27,23/08/2023 23:29,23-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
741839b2-f9fc-48e3-a176-2228dca6b5c3,Outcall,Returns,Reverse Pickup Enquiry,,3cf43b4c-ddd1-4805-bb6f-b2a2c2f926fd,,23/08/2023 08:51,23/08/2023 08:56,23-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
1accc2e6-5f6d-44a6-a55b-8b22861f159d,Inbound,Returns,Reverse Pickup Enquiry,,0dd31873-42ec-4646-b950-7b7f0a817cc3,,23/08/2023 11:38,23/08/2023 11:48,23-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
65939d91-b363-4abf-a476-5a5a456339f5,Inbound,Feedback,UnProfessional Behaviour,Good service ,0f87988e-8b7f-4686-b85e-34a79d296ae4,,23/08/2023 12:00,23/08/2023 12:03,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
174cc82a-d4e1-48d1-a29d-2536a6aa9480,Inbound,Payments related,Online Payment Issues,Good service,391f15d2-6a39-4e94-b30e-b401fcccf24b,,23/08/2023 13:53,23/08/2023 13:55,23-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
52c8ba75-14f1-4063-a17d-4f4f7f0d600a,Inbound,Order Related,Installation/demo,,51a93c38-aefc-4ceb-919b-9790574f4be3,,23/08/2023 21:02,23/08/2023 21:05,23-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
5a59f0b1-58d1-432f-aed0-d5b3835ca0fe,Inbound,Order Related,Delayed,,149428d5-d2ed-4943-9601-27cf3b82421b,18/08/2023 17:18,23/08/2023 11:08,23/08/2023 11:13,23-Aug-23,BADLAPUR,Mobile,13999,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
883208fc-c216-4e4d-a519-0de5d5205d74,Inbound,Order Related,Delayed,,b2a6f6d5-603a-4bee-8231-5e7933b8449f,08/08/2023 14:24,23/08/2023 11:23,23/08/2023 11:26,23-Aug-23,MUZAFFARPUR,LifeStyle,482,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
88a43d08-e9ed-4eb2-ad96-ede379e14b5d,Outcall,Returns,Return request,Customer executive is good. ,43d41bb2-ec23-4659-9297-0a41e4dfbbf9,,23/08/2023 11:42,23/08/2023 11:47,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
c5eb0ffc-1b04-4d98-b595-5e67309f33d9,Inbound,Returns,Reverse Pickup Enquiry,Please return the fake product or I'm complaint to INGRAMS,1aab6d8d-227c-4ba5-abc4-67c18cadd355,,23/08/2023 11:55,23/08/2023 12:42,23-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,1
ec6eccdb-a713-4a71-834b-26e2c511d7f2,Inbound,Returns,Fraudulent User,,280f748a-de91-412e-9fe7-c744e6391997,,23/08/2023 13:48,23/08/2023 16:03,23-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
1fc323a2-4867-4a48-84d4-e660075ac8ee,Inbound,Returns,Return request,,6ab7c44f-b88e-4337-972d-a93ca2500ba9,12/08/2023 18:02,23/08/2023 17:28,23/08/2023 17:31,23-Aug-23,GWALIOR,Home Appliences,2995,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4f7b137c-c90e-49a2-880f-b9f2786f3a6b,Inbound,Order Related,Installation/demo,"Literally not going to buy a single electronics product from Shopzilla, most of my home appliances are from Shopzilla, I trusted you guys, but now your after sale service with Jeeves has been PATHETIC, my 2 soundbars have manufacturing defects and still both my return requests are rejected. No Shopzilla for me in future.",1ee4c347-c645-487b-9be5-8bfcd6b85cd7,,22/08/2023 16:09,23/08/2023 18:15,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,1
a4c493da-e30b-41a7-bb94-92791117a779,Outcall,Returns,Reverse Pickup Enquiry,,bf2305d3-fc1e-44ec-b4e5-2043dd35737c,,23/08/2023 07:35,23/08/2023 07:39,23-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,4
bcd19b33-6eca-438a-abb2-9ab747bd184e,Outcall,Product Queries,Product Specific Information,,a849aa56-f1b8-4308-8ef1-03e8c7671e27,,23/08/2023 08:56,23/08/2023 08:58,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
1e66459e-5404-409b-900e-2f1487a75bf6,Inbound,App/website,Issues with Shopzilla App,,2a1ef3d9-a508-43eb-98f7-736e977ff07a,,23/08/2023 14:26,23/08/2023 19:50,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
ca9bfcd6-22ea-4111-99b9-2d0ee9d337b4,Inbound,Payments related,Online Payment Issues,Good ,1200ff0a-ace0-439c-b733-c962cc6b4f15,,23/08/2023 17:18,23/08/2023 17:19,23-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
8b55195b-a167-4446-afa7-b47ebfbddedb,Inbound,Returns,Reverse Pickup Enquiry,,07f22638-c4d3-4a20-aab5-ce4012522906,,23/08/2023 17:35,23/08/2023 17:40,23-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
890c12b6-8233-4148-860f-05524b9bfaf4,Inbound,Returns,Return request,"It's very good experience to   policy,I'm very satisfied to our   team coperat,yes I'm very happy to our   policy's thank you team   ??",3f8cd0f3-a8b9-4339-85a7-9b1d92aae3ae,16/08/2023 10:57,23/08/2023 11:58,23/08/2023 12:05,23-Aug-23,AURANGABAD,Electronics,899,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
6a590c62-af04-476f-98af-781f36f21f43,Inbound,Returns,Reverse Pickup Enquiry,Yes ,f89d6fb2-f4e4-4c11-ac3c-ea35ac434ab6,,23/08/2023 08:35,23/08/2023 08:38,23-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,3
c6ecdf36-c909-46d2-8180-dd4be4cf3399,Inbound,Feedback,UnProfessional Behaviour,,7f1e1272-2d62-4314-83de-94746fdee88d,,23/08/2023 09:00,23/08/2023 09:05,23-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
4c7ce56c-bbe2-4f70-b0b2-910eff3efd2f,Inbound,Returns,Reverse Pickup Enquiry,Make policies more flexible ,48a656c3-4618-410c-ab91-713d094c15a6,,23/08/2023 14:34,23/08/2023 15:24,23-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
26f8c943-0c19-4d61-942d-e7858628c547,Outcall,Order Related,Installation/demo,,0131b70a-c33d-420b-a212-a8a04893a7f5,,23/08/2023 22:23,23/08/2023 22:43,23-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
4fe98487-16da-49f8-90e3-a8219051b17b,Outcall,Product Queries,Product Specific Information,Excellent ,26e4062a-bf83-4cdf-9c15-d50a0eb70eb6,,23/08/2023 09:24,23/08/2023 09:24,23-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
b1a7645a-77af-44cb-a990-1bd30b86eed4,Inbound,Order Related,Seller Cancelled Order,,7b60ea1f-c7cc-4a64-aa1c-1d5107b21d37,,23/08/2023 12:33,23/08/2023 14:36,23-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
05130ddb-a5d7-43d6-9914-4dddf10b0ced,Inbound,Returns,Reverse Pickup Enquiry,,e8c6e46c-669e-40c9-8ab7-4dc9127283e0,,23/08/2023 14:08,23/08/2023 14:16,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
04410bc6-f9c6-4b5f-97db-47e0e8bfcc45,Inbound,Product Queries,Product Specific Information,,d2b5b080-735b-47f0-8be1-ef8c897a4af1,,23/08/2023 19:52,23/08/2023 19:53,23-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
4f96ecf6-dda4-4dc9-a3ca-717384531a8a,Inbound,Order Related,Delayed,Thanks for supporting ,7c421566-a29f-4680-ad49-55cc3d0e7b27,12/08/2023 23:55,20/08/2023 20:54,23/08/2023 12:01,23-Aug-23,KOLKATA,Books & General merchandise,198,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
20427480-b7c9-4d0f-ab42-97e6cb885b9c,Inbound,Returns,Reverse Pickup Enquiry,,5eb43f4e-6c9d-438a-85db-9c8fb9663d6e,,23/08/2023 12:41,23/08/2023 12:42,23-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
5681d289-72b8-44ff-b466-16d2d7858f81,Inbound,Returns,Reverse Pickup Enquiry,,e7dbfc7d-71c7-4311-bdcf-36c165a1e0e1,,23/08/2023 08:55,23/08/2023 08:58,23-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
183202ee-0f63-44ab-8451-4256c216c7d1,Inbound,Returns,Service Centres Related,,1675a1e1-8cb6-46c4-a9aa-d217b22e5124,,23/08/2023 17:08,23/08/2023 17:09,23-Aug-23,,,,,Courtney Richardson,Logan Lee,Emily Chen,61-90,Evening,5
5ba83ad5-c1c3-4475-a97c-1cb53c7d8987,Outcall,Order Related,Order status enquiry,Thank you ,73c24e5e-77c5-47af-a85a-a6c449a042a6,10/08/2023 12:04,23/08/2023 18:25,23/08/2023 18:49,23-Aug-23,SINNAR,Mobile,19999,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
688f3820-7c78-4c6d-b7fb-e02750027b1d,Email,Order Related,Installation/demo,Good,945398ec-377c-40eb-bc8f-e66d52136461,,23/08/2023 12:15,23/08/2023 12:16,23-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a8d74b41-5e11-43a9-b800-6b39db1d12fb,Inbound,Returns,Service Centres Related,,ca3a0692-e1c1-44d9-9349-979ffbdc4416,08/08/2023 13:55,23/08/2023 13:27,23/08/2023 20:28,23-Aug-23,HISAR,Mobile,11499,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
e6cf42c4-365e-49e3-b6f9-a46ddacac063,Outcall,Refund Related,Refund Related Issues,,4d458ae1-c83e-42e2-aac8-11cf2ef91459,,23/08/2023 08:17,23/08/2023 08:19,23-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
7f0faa0c-aadc-4961-bc79-7f8b317035a1,Outcall,Returns,Return request,,fc597839-681e-40ce-be6c-394c1dd6e053,15/08/2023 13:14,20/08/2023 21:00,23/08/2023 08:38,23-Aug-23,JHANSI,Home,199,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
5e1653c6-e476-428d-8c1d-0100272bb63a,Inbound,Order Related,Order status enquiry,,72f2e2fa-f4d3-4cd2-9bf6-11b4e0599c5c,11/08/2023 22:39,23/08/2023 12:05,23/08/2023 12:10,23-Aug-23,SRINAGAR,Books & General merchandise,558,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
71070ac6-440c-4aa9-92c9-88e42dfc0839,Outcall,Returns,Return request,,08ab0312-39db-4939-b0ef-5c5f45533d14,,23/08/2023 09:12,23/08/2023 09:16,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
c2e75bb7-ad84-4379-8cbf-9d839cdd996c,Inbound,Returns,Reverse Pickup Enquiry,Refund my money to my bank account ,4d5a27ef-e276-451c-bfc1-a41fe1cf1c45,,23/08/2023 11:30,23/08/2023 12:32,23-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
6e2db815-9864-47de-9c70-490d944adf94,Inbound,Returns,Technician Visit,,bec69943-b6ce-46dc-98b6-cb9302d34bbb,,23/08/2023 16:00,23/08/2023 16:55,23-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
74c2939a-48d5-4c89-8bdb-9ccdb032d593,Outcall,Order Related,Order status enquiry,Okay thank you ,2d57fc45-8878-4d02-b3a2-86d3beb0b1a9,,23/08/2023 18:18,23/08/2023 18:21,23-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
17e717f7-6609-47ba-9bc1-9a8de6e7ce34,Outcall,Returns,Reverse Pickup Enquiry,,a41f0632-3b20-403a-9ab4-9e84f531c1ba,,22/08/2023 19:55,23/08/2023 19:14,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
19d722f3-fa0f-4e82-997a-f2e7ba2b2d0c,Outcall,Order Related,Delayed,Check the query of products correctly before uploading the status,947553d0-bed2-443c-ba7a-70ef4246835d,,23/08/2023 15:34,23/08/2023 15:37,23-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
756d8e9c-e303-4734-a0e3-cc9af2191014,Inbound,Returns,Reverse Pickup Enquiry,Keep it up. Thanks ,4023afc4-e809-4217-a9b2-bd6917efc98d,,23/08/2023 23:25,23/08/2023 23:30,23-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
dde4019a-1a65-43c8-97d0-d27acb571288,Outcall,Returns,Missing,,eee0a2f7-075a-4a19-8463-6ca14d684867,,23/08/2023 18:41,23/08/2023 18:43,23-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
6392629b-8d07-4908-9379-d1999c9b3304,Inbound,Order Related,Priority delivery,  ???? ???? achhha ,99fb53ab-fecc-480b-833f-e929536b058f,,23/08/2023 08:22,23/08/2023 08:23,23-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5b5d6cbd-1944-43ed-9225-e45db5162744,Inbound,Returns,Technician Visit,Customer care behavior was very good.,fac674fa-5dc8-470e-859b-1af5cc2b2cf0,,23/08/2023 08:37,23/08/2023 08:39,23-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a00207ab-b894-4380-b6d2-f5403d5db45d,Inbound,Returns,Exchange / Replacement,,7e05aef8-82ca-4083-84a2-b3a92e1f0897,,23/08/2023 12:01,23/08/2023 12:08,23-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
5764d71f-ab35-41e6-aa82-90429c617f44,Outcall,Returns,Reverse Pickup Enquiry,,57ef7341-a9ab-4ac8-9773-f84cb9f8dcbb,,23/08/2023 18:06,23/08/2023 18:06,23-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
04bef6f5-f7b4-41bc-8bc7-4e9d8f758220,Inbound,Product Queries,Product Specific Information,Your company is making fool to customer showing once doing once,1dfffe34-ee94-412d-8a3e-7deeefb1b7d3,,23/08/2023 08:16,23/08/2023 09:05,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
3a1e9110-3564-41fa-94fe-e234fae68308,Inbound,Returns,Reverse Pickup Enquiry,Very helpful and nice talking ??,3b0f7688-5e97-4ac1-8ecf-b062f3400c82,,23/08/2023 13:15,23/08/2023 13:16,23-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e360c396-654d-4089-b3f7-40f0f6b1d23f,Inbound,Returns,Return request,,5849c9bf-343b-4292-b830-63c89344b9d6,,23/08/2023 13:29,23/08/2023 13:31,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
c7b3f2d2-58b3-4a3d-a563-f51a0d7048eb,Inbound,Payments related,Wallet related,,adc834c0-c0a3-4e68-bea5-bff85a04aa61,,23/08/2023 17:52,23/08/2023 18:14,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
89f0f161-727f-4dc2-bebc-8c50eca3a1de,Inbound,Returns,Reverse Pickup Enquiry,,87d72fd4-3cf8-47ad-b81f-82cd2d21002b,,22/08/2023 16:34,23/08/2023 15:52,23-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
d8e94913-6ce5-4468-9695-416d6c10d512,Inbound,Product Queries,Product Specific Information,,93adef45-0058-421f-9ee0-35305e092755,,23/08/2023 16:52,23/08/2023 16:54,23-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a9f112ba-8a51-4e6a-a162-8ddd0954b3c7,Outcall,Returns,Service Centres Related,,36ca440b-37ae-4c44-806f-fb9d3345492b,,23/08/2023 21:26,23/08/2023 21:28,23-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
d2ba4bc9-74fd-44e7-8a67-875acd88a38f,Inbound,Returns,Return request,,e6fe2ed2-4f6a-4092-859b-2b0503047760,,23/08/2023 19:36,23/08/2023 19:40,23-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
ed1bdf19-7726-405d-b3ca-8608bf3c3460,Inbound,Order Related,Delayed,,1e8d4d51-a4df-43f6-934e-0b8f130b802d,,23/08/2023 08:39,23/08/2023 09:40,23-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,4
1f03f831-b2bd-44c2-984c-f8b59b3c5b99,Outcall,Returns,Wrong,,602f577e-3065-42df-89b3-604eb411ab8b,,23/08/2023 14:39,23/08/2023 14:47,23-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
eefc2c54-f8bf-4d34-8473-3bc91adf6097,Inbound,Returns,Return request,,396f06bc-0bd0-4bec-8102-9f25aad44a3f,,23/08/2023 20:04,23/08/2023 20:12,23-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,4
dcd182fe-54b5-4814-800a-68b24365c5d1,Inbound,Order Related,Invoice request,,de3ac59a-6aa7-4e02-ba7e-bc2d3d875610,,23/08/2023 20:20,23/08/2023 20:22,23-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
473b8679-5713-448a-9142-414f41099cf8,Inbound,Order Related,Delayed,,46a5e102-d336-48b2-b06b-e64867212bc0,,23/08/2023 20:35,23/08/2023 21:30,23-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
5929ad1d-83c5-4b4f-92ab-981218ec8534,Inbound,Returns,Reverse Pickup Enquiry,Thanksyou sir,95b06a19-15ef-42e8-99ab-efc49690ae8c,,23/08/2023 08:44,23/08/2023 08:47,23-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
318639f5-d24e-4892-b6d2-9e1cdf509b49,Outcall,Refund Related,Refund Related Issues,,3ea05e18-53ed-49df-88f0-39cd9f7ebd4f,21/04/2023 17:53,23/08/2023 17:00,23/08/2023 17:01,23-Aug-23,BASTI,LifeStyle,499,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
d8f73773-1221-48d7-a679-03fdb97cce29,Inbound,Returns,Reverse Pickup Enquiry,,12b598da-6312-4810-b750-3097e8e24e0a,,23/08/2023 08:40,23/08/2023 11:10,23-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,2
888db224-865f-4f02-b39f-b6d464cbddb3,Inbound,Returns,Product related Issues,Please help me with this product.either refund or exchange the product.,7f504d8a-9164-4436-9863-38e4db080833,,23/08/2023 12:23,23/08/2023 12:24,23-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
43078913-3a0b-4d1a-ba7f-2e1b8c14f0f8,Inbound,Order Related,Delayed,,cbbfd856-3a6b-4bf0-aede-cd997e132ccb,13/08/2023 21:10,23/08/2023 14:05,23/08/2023 14:06,23-Aug-23,JOURA,Books & General merchandise,250,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
1c639947-2e4a-4611-8855-06de26d49314,Inbound,Returns,Service Centres Related,,517dc662-9edd-447d-b244-067b44f12430,,23/08/2023 01:30,23/08/2023 01:33,23-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
5bf5ba6c-9590-4a3c-92ad-35673f411312,Inbound,Returns,Reverse Pickup Enquiry,,737a68f4-a653-4205-ab6a-fa4b19dbc249,,23/08/2023 15:19,23/08/2023 15:23,23-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,3
15e3aa3b-6297-47b6-ac84-ad81c5724924,Inbound,Feedback,UnProfessional Behaviour,,a3ce3260-a2a9-404a-a62b-003cd3770629,,23/08/2023 16:35,23/08/2023 16:36,23-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
b3cf5d3f-0bc2-46ae-ba34-3cdb8a8a904b,Inbound,Returns,Return request,,9db0c0a9-7e25-4f8d-b4cd-c25eeced0d3f,,23/08/2023 13:44,23/08/2023 13:50,23-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
fbaea096-d474-493e-a659-5001d5520e16,Inbound,Refund Related,Refund Enquiry,,c76f241f-3018-4f12-b8f7-6e07f99bfc7a,,23/08/2023 17:23,23/08/2023 17:29,23-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
90ee83eb-9b97-47b8-b420-989496d912ad,Outcall,Returns,Fraudulent User,Please my order return and my payment refund please     ap apna pickup or refund kijiye ,c7c26663-ec21-4adf-ae7d-97aead413849,,22/08/2023 21:34,23/08/2023 15:33,23-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ef083acd-8faf-4e4e-bf09-1e2e59040206,Inbound,Payments related,Online Payment Issues,,edca43c5-1fb7-48a5-acdb-69d8fb1adfbd,,23/08/2023 15:36,23/08/2023 15:38,23-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a224276e-8975-4e55-abdf-c610ea6be2f8,Inbound,Order Related,Order status enquiry,,d43cb7b8-9e91-45cb-a13a-a080f5ee894d,20/08/2023 14:43,23/08/2023 03:15,23/08/2023 03:16,23-Aug-23,LUCKNOW,Home,209,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
76094b08-336d-44ff-aa22-2d062f8cdf9a,Inbound,Returns,Reverse Pickup Enquiry,Shopping on Shopzilla is always better deal. ,ecb9687b-a08e-4fec-8b91-f845015bcfb3,04/08/2023 19:19,23/08/2023 02:08,23/08/2023 02:09,23-Aug-23,MUMBAI,LifeStyle,1745,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
2c29c70a-98eb-4fb1-bca3-b1dd72478ce6,Inbound,Returns,Reverse Pickup Enquiry,,dac84ba8-e1e6-4d33-9d7b-033024e9de9c,,23/08/2023 11:55,23/08/2023 12:08,23-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cd6ac5b5-db54-4df8-ab4d-a5330e26e0f8,Inbound,Returns,Reverse Pickup Enquiry,,47c1264c-77ea-46ee-b60a-1790785db3c1,,23/08/2023 19:01,23/08/2023 19:01,23-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
155f056b-2c6f-4d0b-b985-80aa320f63bb,Inbound,Returns,Reverse Pickup Enquiry,,81bcee37-c8a0-4656-a4e0-bb5567af0392,,23/08/2023 20:14,23/08/2023 20:34,23-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,4
d583eb61-c9b9-41a1-af02-2c1fc31d8a2a,Outcall,Returns,Return request,,1d3b9017-1d80-498d-ae0d-61291c38a043,,23/08/2023 16:32,23/08/2023 16:38,23-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
0122f680-eec3-46e4-bd3c-0928c72a67b8,Inbound,Returns,Reverse Pickup Enquiry,Hame aap se baat karke achcha   ,ae130980-b0b0-47eb-bea8-117a44131fb5,,23/08/2023 16:38,23/08/2023 16:42,23-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
58865127-a106-4513-8e35-68bf45d8d90f,Email,Feedback,UnProfessional Behaviour,,654a2233-6f62-4e20-84fe-4c3dfe68ea50,,23/08/2023 18:01,23/08/2023 19:10,23-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
43349f2b-d565-438c-8ed0-c900a79ec806,Email,Order Related,Installation/demo,,7bbadf55-3c6c-4fc0-a342-10c7b5bd1d7a,15/08/2023 11:36,22/08/2023 13:06,23/08/2023 14:31,23-Aug-23,BANGALORE,Home Appliences,31090,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
da89c989-19d4-434d-8339-ca18a2c960c7,Inbound,Returns,Reverse Pickup Enquiry,Thanks for help,62c1fb2a-cc8f-40f8-9130-8203cb334c63,,23/08/2023 09:44,23/08/2023 09:54,23-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
272f472f-56fe-43b4-9dbe-2d8a445b9695,Inbound,Returns,Reverse Pickup Enquiry,,be8bf69e-1ac0-4a33-8884-e1b4e731b9d1,,23/08/2023 07:39,23/08/2023 07:44,23-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
e69ae251-93d9-4c5b-96a3-7097daa6313c,Outcall,Returns,Reverse Pickup Enquiry,Thankyou so much for understanding my problem..nd your communication is really impressive..u r such a sweet person.. thankyou ??,a3f3adfe-20fe-4e39-8ab0-edfb7913fd7d,,23/08/2023 08:21,23/08/2023 08:23,23-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
038c1e89-f776-4444-b718-a6c722b6bbaf,Inbound,Returns,Return request,,a16d2bc2-e5c6-4132-8278-a35de46a0e2d,,23/08/2023 15:35,23/08/2023 15:42,23-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
d6ff231d-e5e4-479a-82d8-1f2fbdf5406f,Inbound,Order Related,Order status enquiry,,5696f402-f90a-4c4e-899c-4589f6516d13,16/08/2023 14:35,23/08/2023 23:19,23/08/2023 23:24,23-Aug-23,LUCKNOW,Books & General merchandise,66,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
566375ab-5600-4fa0-8d02-150874cb1209,Inbound,Payments related,Online Payment Issues,Mayank tried his best and he was polite. Just place the order as the payment already went through from my bank.You keep rocking Brother??,48928dae-2983-416a-8fbb-5d3a446b0100,,23/08/2023 09:34,23/08/2023 09:38,23-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2a9ea3f2-4b8a-4f56-a632-40d8261beaab,Inbound,Feedback,UnProfessional Behaviour,,9f81f9bb-942d-4b0d-9835-077b46113203,,23/08/2023 10:57,23/08/2023 11:04,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2de7e2b9-4f50-4e7d-bd93-3f54fef6b133,Inbound,Returns,Return request,,ac351c84-8e2e-489c-847e-00e3fa65231e,,23/08/2023 13:32,23/08/2023 13:37,23-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9824a4de-67ce-405d-9a24-c6043bacf962,Inbound,Returns,Return request,,bfb89536-0dba-40db-8c7d-fc551a757ea2,,23/08/2023 19:24,23/08/2023 20:02,23-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
1b743435-c7a5-4972-9389-33a5bf904529,Inbound,Order Related,Invoice request,My problem is solved,34825d4f-8497-4867-8da8-923251fe0a8c,,23/08/2023 16:49,23/08/2023 16:51,23-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
797e3da8-caa3-4d28-877f-17898c946904,Inbound,Returns,Reverse Pickup Enquiry,,d1c1b7b0-5bfd-43df-b25d-f0f074acdcfb,02/08/2023 21:01,23/08/2023 12:16,23/08/2023 12:18,23-Aug-23,BEED,Books & General merchandise,474,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
fc4891f1-f749-49b9-96fc-1eb134e8b082,Inbound,Shopzilla Related,General Enquiry,,60540d89-a074-4182-bf45-5bec514965b2,,23/08/2023 15:05,23/08/2023 19:13,23-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
c4ab630c-096b-4169-885c-7a6585efba22,Outcall,Order Related,Installation/demo,Help Support is not ,ceaab9c8-71ef-4a66-8eca-8a19b36b017f,,23/08/2023 18:18,23/08/2023 18:23,23-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
4d34e201-0fcf-48d8-adad-cfd9b8e94a9a,Inbound,Returns,Return request,,7560f405-7783-49fa-8801-49aa89f1fe7e,,23/08/2023 19:39,23/08/2023 20:22,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
5a936bc4-266f-440a-b26c-1bfb51caa4de,Outcall,Product Queries,Product Specific Information,,93f2e70f-b288-4412-bf72-6ad6397952f4,,23/08/2023 20:01,23/08/2023 20:02,23-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,5
1ad59535-fae0-44fb-8859-ba937cd34a22,Outcall,Returns,Reverse Pickup Enquiry,,fae5de53-c1af-4262-8a22-01970d431133,,23/08/2023 10:12,23/08/2023 10:14,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
dfdc8443-a132-496a-af89-65d11d482713,Inbound,Returns,Fraudulent User,,1ba8e6fe-5ee2-41e0-b6cf-50aeb67b25fe,,23/08/2023 08:35,23/08/2023 11:08,23-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a2bcfbd5-d747-40db-8d9f-798755d77fae,Inbound,Returns,Reverse Pickup Enquiry,Good,34c307eb-6d38-490b-8ef2-61ad9b048e42,,23/08/2023 19:51,23/08/2023 19:53,23-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
d4ac0884-dd9e-454d-a6cf-eb310edeeee4,Inbound,Returns,Reverse Pickup Enquiry,Frustrated ,b06a5fc4-6902-44fa-85cf-5c93408bccf9,,23/08/2023 11:56,23/08/2023 12:07,23-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
e98588d0-613e-498d-8eec-194bbb6f4114,Inbound,Shopzilla Related,General Enquiry,Awesome,67af4a94-8bb0-4b4c-8da0-5f7f064f8f9e,,23/08/2023 09:26,23/08/2023 18:17,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
7396e971-daef-41ca-ad11-0e860361606d,Inbound,Order Related,Delayed,,92d9664b-6578-4cc5-aeee-56ac7a693b2a,,23/08/2023 11:53,23/08/2023 11:57,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4e83d754-1d84-4772-bf74-9a6689f6e734,Inbound,Order Related,Seller Cancelled Order,,34c7ba9a-6a31-46dd-a885-62687f0a2d5e,,23/08/2023 17:12,23/08/2023 17:19,23-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
a48eafea-dce3-4363-adfb-9dc7ca2ad2b0,Outcall,Product Queries,Product Specific Information,Shopzilla customer support team and dilewari boy bad last 3 months ,f96c4e55-f03c-4695-8c09-eedd829af766,,23/08/2023 18:13,23/08/2023 21:49,23-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
c9f124cf-764b-4d3c-be18-2bc65c726224,Inbound,Returns,Wrong,,4aba9bc2-5195-46b2-9835-34b043819287,,22/08/2023 12:58,23/08/2023 15:00,23-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,1
18bcbdef-5e73-4388-bee9-7b90d472ad6a,Inbound,Product Queries,Product Specific Information,,a848ad1e-652e-4ae5-90b1-04bb102a7031,,23/08/2023 16:01,23/08/2023 16:02,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
01424f37-cbd2-49dd-b39f-b9c7f60c9251,Outcall,Product Queries,Product Specific Information,Thanks...,937e90ca-802e-4e6a-aa34-95e51a5780bb,,23/08/2023 13:22,23/08/2023 13:28,23-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
aa988599-6fca-4c0c-a72a-61dd049bc501,Inbound,Returns,Reverse Pickup Enquiry,,0927a69e-fcd6-4685-be0b-9fa3e6a4950e,,23/08/2023 19:55,23/08/2023 20:01,23-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
09ab78be-ed4c-452c-a9cd-64d9ea325a26,Inbound,Returns,Return request,,d49a8131-dccb-40b1-88f6-0d2b21656d78,,23/08/2023 21:32,23/08/2023 22:39,23-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
c5f300e2-f2e2-4e8e-9c93-5243a773a873,Inbound,Payments related,e-Gift Voucher,,2003fd80-0a71-4b9d-8f17-cec77efe0be1,,23/08/2023 00:16,23/08/2023 12:27,23-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,4
f9d4c6bc-80dd-462d-81c5-844d558324aa,Outcall,Order Related,Installation/demo,Good Tolking,869571a1-eee4-4946-a7ba-96252d509bb8,,23/08/2023 18:22,23/08/2023 18:26,23-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
3549ba5c-c9d6-42cf-a48e-1b34ac5702e0,Inbound,Order Related,Delayed,,9f938bb8-dcc6-4760-9d17-41622784f1aa,,23/08/2023 21:31,23/08/2023 21:39,23-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
3f0237bc-a1da-4b7e-a8f8-8941c75c31a1,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,6a8fa208-2ece-4a70-bc56-cd2b88f02aa0,,23/08/2023 17:28,23/08/2023 17:39,23-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2c4f9085-49ea-4cfd-a36c-05a76d37ff19,Inbound,Order Related,Order status enquiry,,b6433ee2-c374-420e-b964-47abb167634e,,23/08/2023 15:25,23/08/2023 15:27,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
89b3c851-b3a3-409e-9c2d-9fc1034d96e5,Outcall,Returns,Technician Visit,Good Response ,deaa9cd5-8949-4eb8-84f3-b15ba7f194f0,,23/08/2023 18:41,23/08/2023 18:44,23-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
5752aacc-7020-48ba-a75a-cd2891dbf78d,Outcall,Shopzilla Related,Shopzila Premium Related,Super coin not credit last order diliver 17 July ,88a2f095-eb51-4944-8bc4-b46a1e63722d,,20/08/2023 21:04,23/08/2023 16:48,23-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
143daef6-20be-4718-9535-8b643cc179dd,Inbound,Returns,Return request,Thank you for solve my queries and your polite support and nice to talk to you dear,5a061762-f9cd-4ab7-bad5-95781f0ec262,,23/08/2023 12:51,23/08/2023 13:01,23-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6ab074e8-a074-46d4-aac8-f791e0d47def,Outcall,Returns,Reverse Pickup Enquiry,,dfb820e4-a9b3-43af-904d-7a88dbd4ada6,,23/08/2023 07:42,23/08/2023 07:45,23-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
026581ed-a149-4f14-bdd4-bf60c8c3cc70,Inbound,Order Related,Delayed,Jk,c97180a6-50b9-4c52-a969-35cc27c0ff3c,,23/08/2023 21:28,23/08/2023 21:59,23-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
2af7017c-b7df-44c3-9333-5e287ebf528d,Inbound,Returns,Reverse Pickup Enquiry,,bedf22e7-d326-43e9-ac57-bb08093fe9c6,05/08/2023 23:03,23/08/2023 22:08,23/08/2023 22:24,23-Aug-23,SEHORE,Books & General merchandise,419,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,2
196c96de-4b90-4f4a-9d9f-2ffaf16e2089,Inbound,Order Related,Delayed,,8f4844a7-9638-46ae-9145-247bc65f68ec,09/08/2023 01:50,23/08/2023 15:35,23/08/2023 15:38,23-Aug-23,ZAMANIA,Books & General merchandise,243,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
7169f861-5fb1-4a17-b4cf-ba8aa82afe53,Outcall,Order Related,Seller Cancelled Order,,40b0f514-f6c0-4bb1-bd5a-b20c21c2582c,,23/08/2023 08:23,23/08/2023 08:36,23-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
977bb20a-4ee5-447c-98fa-5ddb02c66b9c,Email,Returns,Reverse Pickup Enquiry,,ed23f4f7-c4cc-458b-bb53-63e004161398,,23/08/2023 10:56,23/08/2023 10:57,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
d83108a9-2a15-4b55-b5c3-e891728a354d,Inbound,Returns,Reverse Pickup Enquiry,,22fa19fa-6ecb-420b-bbd9-823638a1de5c,,23/08/2023 13:31,23/08/2023 13:41,23-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a94cb15d-1c1e-433a-9e26-a9da61006d27,Inbound,Returns,Reverse Pickup Enquiry,Super,f8d6d1c0-26ae-4731-bcb1-3d55af1c0c91,,23/08/2023 14:54,23/08/2023 14:55,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
abef2569-c634-403b-8959-02c9d7d315e0,Outcall,Returns,Reverse Pickup Enquiry,Take action on pick up team giving wrong update,d3f16487-5440-40fd-a4cf-960dbf7129aa,,23/08/2023 18:05,23/08/2023 18:19,23-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
6924ddf6-1b3d-4f1b-bd0a-b000ab5bb12e,Email,Returns,Exchange / Replacement,There is no value or customer request. Your consultats do what they feel like. Doesn't value what customer wants.,b6af28a9-c546-43ea-aff3-c02d49099407,15/08/2023 14:07,23/08/2023 19:05,23/08/2023 19:56,23-Aug-23,DHARWAD,Mobile,16999,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
16d3c806-540f-4ab1-961b-b0279bbcc816,Inbound,Returns,Reverse Pickup Enquiry,,966b704e-aab1-415f-9571-e65435f7b52f,,23/08/2023 09:45,23/08/2023 10:20,23-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5568d8cb-2401-4184-8d82-3de6edd13220,Inbound,Returns,Reverse Pickup Enquiry,Impressive ,2b2d077a-01ac-4a8e-b0f9-6e22658b276b,,23/08/2023 14:23,23/08/2023 14:25,23-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
0d4d0911-3dff-4678-8e5f-164f47099f9e,Outcall,Returns,Return request,,ba6f8c43-751a-49c4-8aa7-dde6ddb151d9,,23/08/2023 18:03,23/08/2023 18:04,23-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
58b91538-0169-4322-b4b7-80e462dd9a68,Inbound,Returns,Service Centres Related,,d4248262-e02a-4632-a110-02f36a6b70c4,,23/08/2023 10:24,23/08/2023 11:02,23-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
358d4e0b-c6cf-499b-92e0-448a168de9f3,Outcall,Payments related,Online Payment Issues,,9202ba5e-4611-4c7a-b82c-56141a2917d7,,23/08/2023 20:21,23/08/2023 20:22,23-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
771e86d0-575f-4bba-a3cc-1352e425108a,Outcall,Feedback,UnProfessional Behaviour,Hamen aapse baat karne mein bahut hi Anand aaya aur bahut hi achcha  ,4db0ce74-aea7-4c3d-8bb4-b0329827a295,06/08/2023 15:15,23/08/2023 12:26,23/08/2023 12:28,23-Aug-23,BASTI,Electronics,8850,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
6f3c75b0-a123-4c42-92f9-343049a21205,Inbound,Order Related,Order status enquiry,Excellent ,d79f5f5e-79d4-4253-b6e6-69f54690b770,,23/08/2023 12:38,23/08/2023 14:06,23-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
eed5646d-5865-4ebf-93ad-528b38e0eaf2,Outcall,Returns,Reverse Pickup Enquiry,Very good ,1dd01bfd-f5b6-4d89-95fc-b40bd4ff642d,,23/08/2023 07:20,23/08/2023 07:23,23-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
4fcb57df-dd42-49dc-a6d5-137da5304313,Inbound,Returns,Reverse Pickup Enquiry,,2f1b19a3-371e-4acd-95dd-eb0e6d230beb,,23/08/2023 11:11,23/08/2023 11:17,23-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
7538d31f-fae5-45c5-8502-e307ed22ee0c,Inbound,Returns,Reverse Pickup Enquiry,Ensure the product displayed is same as being delivered.,73d4098b-a4fa-4d26-b856-91bb229d1a09,,23/08/2023 12:21,23/08/2023 12:46,23-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a1a32cd9-e11f-4c29-ade2-6106a301b810,Inbound,Refund Related,Refund Enquiry,,9e549ff1-c9f4-4b99-8e6f-9e5ffebbd909,,23/08/2023 12:40,23/08/2023 12:47,23-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f4ae8284-7b66-4464-9442-8763563471f3,Inbound,Returns,Return request,,673438c2-4cdf-4b3b-82e8-cf757357e129,,23/08/2023 14:00,23/08/2023 14:48,23-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
ceeb6de4-d9f5-48b6-b297-ad92f28c9a58,Outcall,Order Related,Installation/demo,,55a771ef-2ba7-4a6a-9130-4d7fd8bdc28f,,23/08/2023 17:51,23/08/2023 17:53,23-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
b20426c2-3fb8-4532-a9f9-02568d9f2a23,Inbound,Order Related,Delayed,,73471d48-4268-4e86-aaf4-04b660bd121a,29/07/2023 22:47,23/08/2023 19:48,23/08/2023 19:50,23-Aug-23,MURBAD,Home Appliences,5000,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
ad291a62-5055-431f-a977-fc1ff7fa485f,Inbound,Order Related,Delayed,,a6028a4e-f703-482c-aff8-b7b3d1f6b196,,23/08/2023 10:30,23/08/2023 10:36,23-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
a67146aa-2c42-47fd-b325-db3cb7225d76,Inbound,Returns,Missing,,d1a39564-3c77-4a8a-9aea-8265e440d5de,,23/08/2023 09:32,23/08/2023 09:45,23-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
d9b0d4f3-3683-46a8-af13-cb0e82acba91,Outcall,Returns,Service Centres Related,,06963e5e-d3bf-48f2-bd57-862f0cf759f9,,23/08/2023 19:19,23/08/2023 19:24,23-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
b025de2b-6a41-495f-88c4-e1db90230b3a,Inbound,Returns,Service Centres Related,,1053ffa1-621c-426e-bfc5-658ef17e9cbb,16/07/2023 11:57,23/08/2023 16:09,23/08/2023 16:14,23-Aug-23,SURENDRANAGAR,LifeStyle,708,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
334d14b1-cf21-424b-9270-b73d40aa7dea,Outcall,Order Related,Invoice request,,97d49f8d-fdfc-4ca9-956e-b75434a3db5d,,23/08/2023 09:19,23/08/2023 09:22,23-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
c9814b58-23c0-4814-a0b7-9371c0da5f20,Inbound,Order Related,Delayed,,bdfd5c9c-dbd9-44fb-bf85-e1655f74f3c5,,23/08/2023 12:04,23/08/2023 12:07,23-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
bc357efe-269e-4384-811c-1e885edcc74b,Inbound,Product Queries,Warranty related,,afbeffe9-0a70-44a7-bd22-e388801fee1c,,23/08/2023 14:10,23/08/2023 14:11,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
74fb7e48-8007-4b34-80c7-c816e0b1f24c,Inbound,Returns,Reverse Pickup Enquiry,,b2dd64ef-b18d-46de-a940-d442937006d5,01/08/2023 21:57,23/08/2023 20:54,23/08/2023 20:55,23-Aug-23,KANPUR,Books & General merchandise,339,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
dc4a40dd-4547-40a9-9299-98f661d939a1,Inbound,Order Related,Delayed,"Goods were not delivered but were marked as delivered, out of 3 deliveries only 1 was received but all three was marked as received, my mom and dad who received that product are not tech savvy hence it was not realized yesterday today while having connect with them I realized it and hence the issue is raised today",d99e4f66-c9de-4cf5-8d6d-b78c1f136ee4,,23/08/2023 10:01,23/08/2023 10:33,23-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
f7c070da-5ec6-48ca-9b39-c7a1c3310b95,Inbound,Returns,Reverse Pickup Enquiry,,fe972ccf-21db-419f-8d9b-07c0445d52c8,,23/08/2023 13:55,23/08/2023 14:00,23-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
221b7f33-45d0-4b9f-92b9-19f367014b74,Inbound,Order Related,Delayed,,e6645f09-0d7c-4d25-96c9-75306228d786,13/08/2023 18:08,23/08/2023 12:47,23/08/2023 12:48,23-Aug-23,BANSGAON,Mobile,14999,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
9055c1b6-9ccd-42d7-9b1c-28a1c909e61f,Inbound,Offers & Cashback,Other Cashback,Very good people he is solved my all problems... I am so happy. Thanks   or thanks this people who helped me... ??,dad1ead7-16c4-4319-81b8-4e3b24cb8272,,23/08/2023 23:05,23/08/2023 23:16,23-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b5832f5d-6a2e-4548-a571-6ace1cb80b03,Inbound,Returns,Reverse Pickup Enquiry,Nice work for support team please contact us option show in app,6544fa35-f502-4b6d-b9e8-6bc1649000b7,,23/08/2023 08:52,23/08/2023 08:54,23-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
5bc3d097-416e-4328-a121-63db2bbf86b5,Inbound,Payments related,Payment related Queries,"Shopzilla need to deliver our products fast ??, thank you ??????    My fevorite online shopping app is Shopzilla ",a2283be8-4e8b-4e58-80ab-01fbdb9535a7,,23/08/2023 15:11,23/08/2023 15:17,23-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
871d5219-7c12-466d-b7bc-2eab5d24b89a,Inbound,Refund Related,Refund Enquiry,Thank you so much ????????,10815f0a-bda5-43ca-9061-48ecd66c58bf,,23/08/2023 15:22,23/08/2023 15:45,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
937dd606-54e7-4ffc-9c2d-09dfd850cde5,Inbound,Returns,Reverse Pickup Enquiry,Add retail sellers details,28b04b76-3fcf-4527-a8d6-3ff8de27303c,09/08/2023 13:33,23/08/2023 08:08,23/08/2023 09:22,23-Aug-23,NAVSARI,Mobile,31999,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4049b3fb-07c9-4c79-bc66-dc283f1e5d54,Inbound,Returns,Return request,thank you thank you returned the item,ab3935c2-8997-456d-9a9b-896acda6b36f,,22/08/2023 20:20,23/08/2023 07:46,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
69dde5d3-432e-4fe3-808d-c1e6beee2db8,Outcall,Returns,Reverse Pickup Enquiry,Good person and his hear my problem and solved thanks ,d433a488-4266-4fa7-8938-31586fbb3a18,,23/08/2023 07:31,23/08/2023 07:42,23-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
5fb49f83-e4ac-4b7c-beb9-10d25e49a8e8,Inbound,Order Related,Order status enquiry,,ed3a037a-e7c2-4bbb-acc5-9c832a0233fb,,23/08/2023 08:51,23/08/2023 08:52,23-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
546a8c75-05cb-4d68-93cf-66e5a9670f6a,Email,Refund Related,Refund Enquiry,,c153aa4b-4718-4b30-80c3-151fd2cfa4c2,,23/08/2023 17:56,23/08/2023 17:57,23-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
cc836884-1856-49de-90e2-abf25efc816e,Inbound,Order Related,Installation/demo,Good support,6c9c9ffb-32c9-40a9-bd9f-2909a88d4fed,08/06/2023 11:41,23/08/2023 13:01,23/08/2023 13:06,23-Aug-23,ETWAH,Mobile,13999,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
1bbc4b42-fcf4-432d-9c12-dc7db574e6fd,Inbound,Returns,Service Centres Related,,887c418e-0f66-45ff-ac91-8a62c341be35,,23/08/2023 17:16,23/08/2023 17:27,23-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
90c1eb85-14db-41db-b77e-cf1a700d5822,Inbound,Returns,Reverse Pickup Enquiry,"\to my disappointment, the item was not delivered correctly the first time. After raising a replacement request, I am disheartened to inform you that the replacement item has not been delivered yet, despite a considerable amount of time passing.What troubles me further is the fact that the EMI for this order has already begun, even though I haven't received the correct product or a replacement for it. I understand that unforeseen circumstances can occur, but I have raised multiple tickets regarding this matter and, unfortunately, have not received any resolution or updates from your end.As a loyal customer, I have always trusted and relied on Shopzilla for my online shopping needs. However, this recent experience has shaken my confidence in your services. I am reaching out to you with the hope that you can understand my situation and take prompt action to address my concerns.I kindly request the following:Immediate cancellation ",e233f52e-27e8-41bc-85d3-9741fdc8e282,,23/08/2023 21:29,23/08/2023 22:05,23-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,2
8b216afe-a92f-4e94-96f6-86d94e9c21e1,Inbound,Returns,Reverse Pickup Enquiry,,4d500aab-ea0d-4419-b851-51289bfaae88,,23/08/2023 17:29,23/08/2023 19:34,23-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
7657c74b-2e19-42b2-b34e-3f8dc48a7962,Inbound,Order Related,Order status enquiry,Please check product before delivery ,a3ac7449-6d03-48a6-8e8c-72e36bb80b0a,,23/08/2023 19:09,23/08/2023 19:10,23-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
71a5b13d-a2b6-41e2-8640-b35f9a851737,Inbound,Returns,Reverse Pickup Enquiry,,6859d1eb-b73c-47b0-a4a6-d9146e41ac19,,23/08/2023 19:28,23/08/2023 19:44,23-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
853c1163-aaf4-47c1-92cb-f75a0910dd36,Inbound,Returns,Reverse Pickup Enquiry,,db57f1a8-93da-453f-8d8e-a1e0a6866457,,23/08/2023 12:10,23/08/2023 12:37,23-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
59488eeb-3158-409b-b20d-fc250a34993e,Inbound,Refund Related,Refund Related Issues,,4a496cd5-ab09-42f5-a9de-c95cb2fd3afb,,23/08/2023 15:48,23/08/2023 15:50,23-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
8af3e541-b5f8-45c1-970b-05ce0028e33e,Outcall,Product Queries,Product Specific Information,,a10e2dda-76e0-4975-82e7-6927b7e909ad,,23/08/2023 18:02,23/08/2023 18:11,23-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
61ae3bc7-6c2b-4eed-a445-1b839225390c,Inbound,Order Related,Delayed,,bbb134e0-1101-4a77-a0a0-82e097ab6286,06/08/2023 14:09,23/08/2023 08:24,23/08/2023 10:17,23-Aug-23,PURI,Furniture,1324,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
537fe2e4-59f5-454e-9a48-2c6245aee6e3,Inbound,Returns,Wrong,,25875e56-b9e2-47e5-9687-91c179b06d3d,,22/08/2023 20:05,23/08/2023 19:58,23-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
16cab2a9-c2f1-4a9e-b71f-1dde39f17caa,Inbound,Returns,Return request,I like executive support ever,77c60103-1fcd-4b8f-9c5a-fdcd5f2f9c23,,23/08/2023 23:40,23/08/2023 23:52,23-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
adde1631-ad24-46ca-be5f-1777dd62f622,Inbound,Order Related,Order status enquiry,,765076b3-c57d-4d36-9330-5dd51eb7b07d,15/08/2023 12:07,23/08/2023 12:38,23/08/2023 12:39,23-Aug-23,GWALIOR,LifeStyle,330,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,4
40436269-92dd-4cf5-b463-58d0d662ceee,Inbound,Returns,Reverse Pickup Enquiry,,b0d4590a-6807-43d8-ab81-6605aafdebec,,23/08/2023 11:15,23/08/2023 11:18,23-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
baba00aa-e137-4ec0-8930-c5ce14f04e71,Outcall,Order Related,Installation/demo,Bad service ,19f2635d-195d-4b11-864a-7c622e0808f1,,23/08/2023 11:41,23/08/2023 11:52,23-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
c4379ea8-9809-45b4-be80-606769f35516,Inbound,Feedback,UnProfessional Behaviour,,22d2b382-9826-417a-8f06-11ca7ff7d6f2,,23/08/2023 20:20,23/08/2023 20:23,23-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b54ea250-c3ad-4690-981e-140eb5cf32eb,Inbound,Refund Related,Refund Enquiry,,00629fa0-ba54-4ae9-8c8b-111437b13048,,22/08/2023 21:54,23/08/2023 11:34,23-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
61a2e2d2-f974-42bf-b85b-e234f06ac6b8,Inbound,Returns,Reverse Pickup Enquiry,,ca15ebef-11ce-4fa1-bb61-a0d283b61e95,,23/08/2023 07:40,23/08/2023 11:44,23-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
102dce51-fd8a-4e70-98cc-54677f5e15fe,Inbound,Order Related,Order status enquiry,,20e7e5da-ae70-4b04-acff-37f97a04784e,,23/08/2023 13:42,23/08/2023 13:43,23-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b5417531-ebf9-41f9-9aa8-7924c464953a,Inbound,Order Related,Order status enquiry,,66021de4-7306-439a-b8bd-73859f1e10bd,,23/08/2023 20:40,23/08/2023 20:49,23-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7adf82d5-7669-4ddd-a2d6-09d85071cecf,Outcall,Returns,Wrong,,d4175728-9b30-4182-ab2a-ba83aced4ec4,,23/08/2023 20:42,23/08/2023 21:03,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
fe2cb40a-58ff-46ac-a44a-b0d3e71f0a43,Inbound,Returns,Reverse Pickup Enquiry,,ef54d45d-9456-4c96-8f92-96564aa40f2b,,23/08/2023 21:52,23/08/2023 22:11,23-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
8b0ae291-cbd3-4bd6-b747-246dc0dbd251,Inbound,Returns,Service Centres Related,,f984246d-8805-404f-8b2f-5fc08975f49c,06/08/2023 12:12,23/08/2023 12:56,23/08/2023 12:57,23-Aug-23,GARHWA,Electronics,73990,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
77f3f3e4-fea5-4da3-b772-cd1702f4b174,Inbound,Order Related,Invoice request,,34adff8c-b7eb-4259-9a42-47d77303b6b6,,23/08/2023 12:02,23/08/2023 12:03,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d18fe8f1-b2eb-4af4-9e79-2458394c3b20,Inbound,Order Related,Priority delivery,,3409ca85-872d-4cad-a329-7a809395f159,11/08/2023 19:43,23/08/2023 19:56,23/08/2023 20:12,23-Aug-23,NASHIK,Books & General merchandise,1609,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
c5562c94-4c45-4ddb-abaf-c695293c8d3b,Email,Returns,Reverse Pickup Enquiry,,81bf6f01-2c47-4e7c-8493-8e3c3b8c99c2,,23/08/2023 14:58,23/08/2023 14:59,23-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
53eb42cb-d7d8-4e13-8fdf-7e90892c1c17,Email,Returns,Return request,No Resolve my problem ,a236efe3-bab4-46c8-9ec0-e79c598da432,,22/08/2023 17:23,23/08/2023 10:01,23-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
1eba6f93-18ba-4074-a0e2-aa63e8d2ea2f,Inbound,Returns,Reverse Pickup Enquiry,Please make your technical service team more realiable and fast performing,c7a25a2e-6829-4145-acbf-a7e767c0c458,13/08/2023 14:26,23/08/2023 10:25,23/08/2023 10:27,23-Aug-23,NEW DELHI,Electronics,6299,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
afa9887f-7c58-4f26-bf7c-95d9195a75b4,Inbound,Order Related,Installation/demo,I don't receive any message from your side I'm waiting for 2 days.very poor service. I lost my all money.yyou don't help anyone then don't shell any item. ,5b43a7e8-16dd-42f8-b7b5-9a14e9787363,,23/08/2023 10:38,23/08/2023 10:44,23-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,3
2bc86b52-6760-400f-9721-a543ed394e4a,Inbound,Returns,Reverse Pickup Enquiry,,e7dceec5-e915-4e5f-bf5c-c28209852dc9,,23/08/2023 23:32,23/08/2023 23:35,23-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
c6b76556-45b7-4436-8131-4dbf47a6a422,Outcall,Returns,Return request,This customer support executive Mr.  is an excellent professional executive. He is gentle and very polite and tried to understand my problem. Thanks to him for his efforts and he resolved my problem.,78964454-ba09-4e97-88b2-a8affc8dea2c,07/08/2023 21:20,20/08/2023 11:14,23/08/2023 16:10,23-Aug-23,RISHRA,Books & General merchandise,416,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
44534dda-836b-40f0-a401-7ac93311d05a,Inbound,Order Related,Delayed,Voice is not clear,3da00cc8-fa8d-4f93-aaa7-bb23a47e7b51,,23/08/2023 22:51,23/08/2023 22:58,23-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
2d5077c2-c0ec-4f6c-bf11-78d272a328ee,Inbound,Returns,Reverse Pickup Enquiry,,22d08051-ef63-495f-a4e1-341e11cab083,,23/08/2023 10:01,23/08/2023 10:02,23-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
e54132e1-278f-47ce-a6cd-02caa8665ef3,Inbound,Returns,Reverse Pickup Enquiry,,0e803da7-5bdc-4452-afdf-189db148e04b,,23/08/2023 11:32,23/08/2023 11:39,23-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
a3ffbb0e-d703-47a1-bcd3-8bdc9b02ba84,Inbound,Returns,Reverse Pickup Enquiry,  .. mere sath fraud kiye tmlog . Bahan ke loudo .. kharab product deliver kr diye or jab tak replacement ka date   contact karne se bhi koi help nahi kiye .   ,130fc885-9fac-4c3e-8831-a1f9e4809abb,05/08/2023 21:13,22/08/2023 20:41,23/08/2023 10:28,23-Aug-23,JAMSHEDPUR,Electronics,1599,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
eded80f6-4ff1-4e61-95d5-1eb7bb2924a8,Outcall,Returns,Reverse Pickup Enquiry,Good,25bdf8e1-b73b-4627-a8eb-52345d1c8045,,23/08/2023 07:18,23/08/2023 07:23,23-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
04c4d1fe-9f64-40f0-b9a6-d64f2f48d92b,Inbound,Returns,Fraudulent User,Make easy way,a9da3a0a-e5c5-460e-bb5b-e1800803fb80,,23/08/2023 15:16,23/08/2023 15:18,23-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
bfafddc4-b824-49d9-a853-03f6dddedb72,Inbound,Product Queries,Warranty related,,37601cfc-5596-4e85-8455-58de557f438e,,23/08/2023 21:11,23/08/2023 21:12,23-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
18b5b957-457f-4e96-af53-325dfcf87ba8,Inbound,Cancellation,Not Needed,,121cad3e-d57c-4eb0-a505-330addbe36c3,14/08/2023 11:15,23/08/2023 08:51,23/08/2023 08:53,23-Aug-23,NEW DELHI,Books & General merchandise,4929,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
b7e79fce-374c-4af9-9c14-bbd3f99bf68f,Inbound,Returns,Reverse Pickup Enquiry,Executive politely talking but issue cannot be resolved ,c7f55491-c8a8-4d7d-86d1-addeb2eb9980,,23/08/2023 12:21,23/08/2023 12:25,23-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
c68de54d-6451-416a-b2bf-55bb50bd6bf6,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk   ,02d96ba8-33f2-46fc-a5dd-9fc623140bba,,23/08/2023 20:14,23/08/2023 20:19,23-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
19f2319d-05b6-49ec-bbe1-ea2eb0ebc26a,Outcall,Order Related,Order status enquiry,,acdb24f1-62cf-4d16-8b46-bc9f11c6e9ff,,23/08/2023 21:39,23/08/2023 21:41,23-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cd21f12c-1785-46fd-9604-170d66c72ddb,Email,Returns,Reverse Pickup Enquiry,U r proving that client is wrong if any complaint is registered u r not sharing any docket number and inform that client has not raised concern,936c3320-a877-40d2-b7a9-d2a34c108a70,,23/08/2023 09:39,23/08/2023 11:40,23-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
0e20afa8-2d6a-45eb-b44e-c1a1c38b0568,Inbound,Order Related,Installation/demo,Very supportive customer service.,9636fd8e-a3f3-401f-bd07-038141569c74,,23/08/2023 10:34,23/08/2023 10:37,23-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
d61e7c4b-6730-469d-b158-d2470c20b120,Inbound,Payments related,Wallet related, call,620317d0-ece2-45f6-932f-fcb8fa739f6c,,23/08/2023 22:53,23/08/2023 22:55,23-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
aebfe00d-0a66-4949-a280-cb104fd26105,Inbound,Order Related,Order status enquiry,,7d9fa1c9-9093-4b35-929a-284d0b9c8711,18/08/2023 00:53,22/08/2023 14:04,23/08/2023 13:32,23-Aug-23,AHMEDABAD,LifeStyle,444,,Anthony Booth,William Park,John Smith,31-60,Morning,5
bce9ca4c-1615-4461-9d4c-65c6f22ad1da,Outcall,Returns,Reverse Pickup Enquiry,Help,5b495475-d171-4d2f-b0e1-2d58a04ee250,,23/08/2023 12:03,23/08/2023 12:10,23-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
a4ffc12b-1afa-4396-a533-dd06454c6323,Inbound,Refund Related,Refund Enquiry,,0505547c-caf1-487b-9c40-f02e34896ce4,,23/08/2023 13:08,23/08/2023 13:08,23-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
a1757546-fd49-425b-a905-8913f7bbfd43,Inbound,Returns,Reverse Pickup Enquiry,,0c22690b-b702-493f-b3fa-4b414bd335ab,,23/08/2023 19:50,23/08/2023 19:55,23-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,4
fdd52271-ef1d-4f89-99c1-f416d11d38bd,Inbound,Returns,Reverse Pickup Enquiry,,8fd1fb01-2ca2-4aba-8fb8-712e10ffe475,,23/08/2023 20:32,23/08/2023 20:40,23-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
5c7206ad-0234-444c-9c52-97adc08de704,Inbound,Shopzilla Related,General Enquiry,,9d2588ea-6308-4259-825e-384d1e8b4cdd,,23/08/2023 23:20,23/08/2023 23:30,23-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
e238ad26-d59d-4048-ae57-878a3d4e878d,Inbound,Order Related,Delayed,Ensure delivery at that time any how,572d02bb-9a19-4756-856b-66538a60c7fd,15/08/2023 10:03,23/08/2023 13:14,23/08/2023 13:16,23-Aug-23,GORAKHPUR,LifeStyle,599,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
820b0ddc-74f4-4998-aacb-2073b5b39392,Outcall,Returns,Return request,Nice ,29eb5a84-3cec-43d2-9a31-14d4efec20c4,,23/08/2023 00:08,23/08/2023 00:10,23-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
483cfad1-c971-4bd0-8685-aef6bbc5f598,Outcall,Returns,Service Centres Related,,932b9c38-1e99-44a0-be1c-021a6070fa09,,22/08/2023 18:00,23/08/2023 04:42,23-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
a446b62c-3a8d-471c-975e-43d8efe1ad72,Outcall,Returns,Reverse Pickup Enquiry,,3df7eedb-3f31-4edd-ba3a-5a4ff2f3f603,,23/08/2023 09:10,23/08/2023 09:11,23-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
08c8740f-d457-4510-aab6-85eca37ac5fe,Inbound,Returns,Reverse Pickup Enquiry,,2171242c-dae5-4477-be66-af9240db0ad3,,23/08/2023 13:25,23/08/2023 13:32,23-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,2
7ba830c9-0f8b-400e-90f9-9b2d293e598d,Inbound,Feedback,UnProfessional Behaviour,Nice work,6cb79d33-c2b8-4b20-98ed-eb5f679d5d70,,23/08/2023 14:47,23/08/2023 15:51,23-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
2b16f62c-66ae-4661-9731-f9e8a813cd76,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,017458c9-efb9-4cc9-b772-e1e48df2a63a,16/07/2023 21:52,23/08/2023 10:54,23/08/2023 20:59,23-Aug-23,CHENNAI,Electronics,1399,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9812569b-601c-4920-a16c-4e416b233868,Inbound,Cancellation,Not Needed,,9b87c63f-0016-4a72-9585-2ab05c80e151,,23/08/2023 20:37,23/08/2023 20:57,23-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,1
99f4512b-8994-45b9-90c5-5859cff84879,Inbound,Returns,Service Centres Related,,781498bc-72ed-4d4c-bda2-38522cd212df,11/06/2022 12:32,23/08/2023 13:33,23/08/2023 13:34,23-Aug-23,KUNDAPURA,Electronics,1619,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6ecf385b-e778-4e4e-8dd8-91a8a42bdd82,Inbound,Returns,Fraudulent User,,a0b0f617-e5c3-44d1-972b-5a35149ea2a7,,23/08/2023 11:29,23/08/2023 11:30,23-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
3aaa1f00-55ab-4dbc-b648-ba4316b6225c,Inbound,Returns,Reverse Pickup Enquiry,All around good,804733e2-eb5e-41a9-85b4-d3033f32e7cd,,23/08/2023 19:24,23/08/2023 19:31,23-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1fd599b3-b031-4370-b903-2446b18d10b5,Inbound,Order Related,Delayed,,376e0f66-7b58-4ca2-ad42-355f844c0875,11/08/2023 20:46,23/08/2023 10:46,23/08/2023 10:47,23-Aug-23,SAUSAR,Home,251,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
d75fe345-2c72-42d6-9e5f-480d2894ed66,Inbound,Shopzilla Related,Account updation,,df85c5ab-f596-48ba-b9f1-2eb72254c9a9,,21/08/2023 12:05,23/08/2023 15:30,23-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,2
3018107f-2928-408d-a9bf-853ade561e38,Outcall,Returns,Reverse Pickup Enquiry,,9455ec8e-0447-44b4-9d00-e3fd69eeb884,,23/08/2023 08:03,23/08/2023 08:09,23-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
0f69f0f5-e318-48d3-b829-16126c99c9ad,Email,Returns,Reverse Pickup Enquiry,,6755878d-8884-4df8-b09d-b5c1597070d3,,23/08/2023 19:50,23/08/2023 21:40,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
7f691ce3-cbec-4559-b1d8-a34a9c6f1936,Inbound,Cancellation,Not Needed,,203df98c-90ab-4fbd-87cf-0529c92c1874,,23/08/2023 14:22,23/08/2023 14:24,23-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
8c84d2c2-4299-4de7-806d-352c977cd09c,Inbound,Returns,Return request,I m happy with customer support executive,e2110dde-9cd4-4c99-9154-d876f2c9f535,,23/08/2023 16:18,23/08/2023 16:24,23-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3fbc3b6e-d631-4c1b-8344-07e1e9608d4f,Outcall,Returns,Wrong,,7e8a2a21-4508-4413-b54b-1309261fd305,,23/08/2023 18:23,23/08/2023 18:33,23-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5e423457-d66f-4b94-859b-80e0ef1e1c54,Inbound,Order Related,Delayed,,4c13a475-316a-4d70-a3e9-13ff14d31ad3,,23/08/2023 22:14,23/08/2023 22:16,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4cfe76a7-0bb0-476b-baf3-bf613f4000a1,Outcall,Refund Related,Refund Enquiry,Very good,5049a61d-7c09-4ce3-ba6d-c7c84dd58350,,23/08/2023 18:39,23/08/2023 20:04,23-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
e5e9676f-5c0f-4150-8403-b5ccfe27cae7,Inbound,Product Queries,Product Specific Information,,e84d04b3-7a85-4de5-a650-536d8d032ec6,,23/08/2023 11:31,23/08/2023 11:46,23-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,3
4e863b80-fd54-4fb0-938c-0772dee43e51,Inbound,Returns,Fraudulent User,,ba814d55-fd64-4eca-a26a-3496d56aba84,,23/08/2023 11:49,23/08/2023 15:13,23-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
62376f1a-4cc8-421c-9973-ab8d934ec160,Inbound,Returns,Reverse Pickup Enquiry,,c5c2156d-9fe2-4842-bfe0-b2eeaae93be4,,23/08/2023 17:22,23/08/2023 21:48,23-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
090920db-bc30-47b5-a1b6-d3efb980de12,Outcall,Returns,Reverse Pickup Enquiry,Very good sarvice ,11580a9a-b5b5-44be-97fb-60d0dbccdef8,,23/08/2023 16:51,23/08/2023 16:58,23-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
2490e134-cfe4-47d0-b892-b4557c3cf048,Inbound,Returns,Reverse Pickup Enquiry,,08eb569e-3aee-4f45-8895-db59d616d5c1,,23/08/2023 13:44,23/08/2023 13:47,23-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ae0ba719-a66f-46af-b3b0-943e347baa7b,Outcall,Order Related,Delayed,In my location your delivery work is very bad ,22d75d4d-ac2e-4a22-ada5-d11f0fcbf9f6,,23/08/2023 22:45,23/08/2023 22:50,23-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bde15a76-21e3-4a68-95fe-eefda03df819,Inbound,Order Related,Delayed,,75164852-c172-46a6-9f1a-86098475a5de,,23/08/2023 22:51,23/08/2023 22:52,23-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
fa68c5fc-9e21-497b-8900-2fc5ea499145,Inbound,Payments related,Wallet related,,079da17d-b4d2-45f4-a157-261c97a5aa30,,23/08/2023 12:14,23/08/2023 13:30,23-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
f6507f54-3f11-4d6b-83fe-99514bf12e80,Inbound,Returns,Reverse Pickup Enquiry,,e0c5ee8d-3389-462b-9ea3-bc4ef0c49d52,,23/08/2023 12:59,23/08/2023 13:17,23-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
8f6028bf-df74-4a14-8215-7d3eb2308fcb,Outcall,Order Related,Delayed,Nice talk with customer care executive I am satisfied ,9cf3ab44-f437-46b9-86ef-761e007afe67,13/08/2023 08:36,23/08/2023 09:38,23/08/2023 09:39,23-Aug-23,PUNE,Mobile,15999,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
390fc4a8-f27a-4cd5-be6e-298cdf783f3c,Outcall,Returns,Reverse Pickup Enquiry,,64e55e1b-2292-4066-8791-64ce275be1f6,03/08/2023 01:13,23/08/2023 12:43,23/08/2023 12:45,23-Aug-23,ANANDAPUR,LifeStyle,770,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
49139f96-34ae-4100-8227-25995fb67770,Outcall,Others,Call back request,Excellent ,82d45de7-d619-4105-8ebd-d5082dc46952,,23/08/2023 18:55,23/08/2023 19:20,23-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
9914cdda-0b05-4559-8c4a-6e63db92df9b,Inbound,Order Related,Delayed,,9f2abef4-4a0c-4e69-995c-9e79184293c2,,23/08/2023 20:31,23/08/2023 20:32,23-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
bc36ad80-c9ed-4eed-b239-eaca69e9c927,Email,Order Related,Delayed,Fantastic ,8d6179dc-4e68-4130-9871-f1c9cbfb3113,,23/08/2023 18:17,23/08/2023 18:18,23-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fd714708-6223-4a69-b673-58686876af31,Inbound,Returns,Exchange / Replacement,,e440d719-e65c-4c11-9adb-3091b8459d44,,23/08/2023 08:22,23/08/2023 09:16,23-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
0f5b5188-ce0d-4b51-b1a3-2a7f1bc4d598,Inbound,Order Related,Delayed,Delivery thoda let ho ra he jaldi kariaThank for Shopzilla agency ,a2013d7f-a72c-4f19-8d7c-009c3c8ed8cc,19/08/2023 19:00,23/08/2023 09:50,23/08/2023 09:51,23-Aug-23,CHENNAI,Books & General merchandise,199,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,3
30cfbc08-39d1-453e-b95b-49f8770c1c37,Inbound,Returns,Reverse Pickup Enquiry,"If i received a wrong product, why again I have to wait another 24 hours toget a call and upload images of the wrong product. Why actions are not taken immediately",9060a9c4-6c81-4e9f-934c-adc9991d0b9a,,23/08/2023 08:28,23/08/2023 12:40,23-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,1
f6f793ab-34df-416a-bb22-1bbb60794b6e,Inbound,Order Related,Order status enquiry,,96407fe0-a980-4138-84f7-5e438500bcdf,,23/08/2023 13:08,23/08/2023 19:10,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
8b122778-b9f3-4b4c-907e-e354dc147b83,Outcall,Shopzilla Related,Signup Issues,,8501bec5-00d0-4c76-914e-b859e08bf051,,23/08/2023 13:40,23/08/2023 16:16,23-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
bf2189ce-c305-4889-9c36-1ba8906cb19b,Inbound,Returns,Reverse Pickup Enquiry,,3ef11dd6-8132-463b-8f96-a118c929be6c,,23/08/2023 20:12,23/08/2023 20:18,23-Aug-23,,,,,Elizabeth Reid,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a39d02e5-4d85-4950-9da6-05a035fc7495,Inbound,Product Queries,Product Specific Information,,1fab0cd8-bc3d-4bbc-8774-8e057a6a1469,,23/08/2023 21:27,23/08/2023 21:41,23-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
d65d46c3-ef1e-4490-a3b1-8462515f944c,Inbound,Returns,Reverse Pickup Enquiry,Yes,635c609f-3054-4891-b379-ad524c9c7dae,,23/08/2023 07:57,23/08/2023 07:58,23-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
80c01b15-a9ee-4f89-ac88-434797c370a6,Inbound,Returns,Reverse Pickup Enquiry,,85735869-395d-4f86-a5df-7b23baaee4b5,07/08/2023 20:01,23/08/2023 11:17,23/08/2023 11:30,23-Aug-23,RANCHI,LifeStyle,899,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,2
92b4861c-5405-4570-8c1b-854320fcd01c,Inbound,Returns,Exchange / Replacement,"Every time Customer care executive says, \""Please wait 24 hours\"".",73bd2e4c-58b0-4b67-a7d1-01c9e08f7a51,,22/08/2023 22:25,23/08/2023 08:58,23-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,3
5e89b718-737b-46bc-b68f-df429e8cca1b,Inbound,Returns,Reverse Pickup Enquiry,Good helper ,a1e3639a-2791-416b-ab96-edda3e922e24,,23/08/2023 06:56,23/08/2023 06:59,23-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
3ce66204-5d3e-4ffb-bfb7-bf3f487389e2,Inbound,Order Related,Seller Cancelled Order,,79bbf416-2b33-46d7-a3cf-0ce009fe1017,,23/08/2023 12:43,23/08/2023 12:45,23-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ce0aa14f-13de-4a2a-8560-d0a675d6a735,Inbound,Returns,Return request,,069c2280-cae5-4ffb-83fc-3097289d18f2,,23/08/2023 00:16,23/08/2023 00:18,23-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
d9f5a1c2-5135-4088-ba3b-a8e2f80fc080,Outcall,Returns,Service Center - Service Denial,,993e9281-e2ab-4ba3-91bf-28073582fd48,,23/08/2023 14:24,23/08/2023 14:28,23-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f25d58a6-9522-45fc-ab71-6817210810ee,Inbound,Order Related,Invoice request,,ae106431-e405-4605-83e0-de9c8f9660b2,,23/08/2023 09:48,23/08/2023 09:54,23-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
4370819d-7264-4d59-b879-9aec56f58ed3,Outcall,Order Related,Order status enquiry,,1b26b8e7-4bac-4d27-9d0a-eabf4d32b207,,23/08/2023 13:20,23/08/2023 13:45,23-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
63e17493-87eb-430c-9ce4-a8f583377c4c,Inbound,Returns,Reverse Pickup Enquiry,,58121928-3409-4d18-a46f-e8a59d881dec,,23/08/2023 14:41,23/08/2023 14:42,23-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
72443c5d-1184-459c-866e-9434e8dae84d,Inbound,Order Related,Installation/demo,You guys can improve your customer support by less time taken to resolve an issue and make it faster to help the customers regarding their issues...!?????? ,5ff4076e-aac1-43b5-aac9-6032b9b8279c,08/08/2023 21:06,23/08/2023 14:16,23/08/2023 14:16,23-Aug-23,WEST DINAJPUR,Furniture,14199,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
0fa32dc6-ff9b-42fa-8173-9e0ec05f301e,Outcall,Refund Related,Refund Enquiry,???? ?????? ???? ?????? ???? ?? ??? ???,abac81cb-0166-487c-bd53-086fc25543fe,,23/08/2023 08:03,23/08/2023 10:00,23-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
9015d984-ebf3-4fa7-83d1-a40e252cdb3b,Inbound,Order Related,Seller Cancelled Order,Executive was very good ,d06a6233-c513-4bf0-927c-97d151a6801f,,23/08/2023 11:10,23/08/2023 11:30,23-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
a399eda6-ca8d-439c-97fc-fa322d55ba50,Inbound,Order Related,Seller Cancelled Order,,d05798ba-1c79-441f-b88a-6b2ba27a954d,,23/08/2023 21:32,23/08/2023 21:33,23-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
06f91e6b-2487-4b6b-8322-285b1ccc24d7,Inbound,Returns,Reverse Pickup Enquiry,,225bb7ee-3828-4098-8545-a4ab28653743,,23/08/2023 22:30,23/08/2023 22:32,23-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
9c6048ec-3fe3-4a3e-87f6-21f1b3539012,Inbound,Order Related,Delayed,,8e83d1c7-4d37-4d32-ad38-74bd2e1faa8b,,23/08/2023 20:36,23/08/2023 20:55,23-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9fe78ad5-685f-42bd-ba83-0d0c80e6f798,Inbound,Order Related,Order status enquiry,"I requested for a pick up after 3pm however agent promised that, but i received the call @ 11am",063f8536-8857-4515-9c40-4e20df20ddf1,,23/08/2023 04:00,23/08/2023 15:27,23-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
b4639605-9e75-429d-886d-204c5787dbc5,Inbound,Returns,Reverse Pickup Enquiry,,eb63fa1e-e449-4193-84ad-ae7ea6b9f205,,23/08/2023 06:43,23/08/2023 06:49,23-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
1a2fe77e-df33-449e-938a-c6fe86edf113,Inbound,Payments related,Online Payment Issues,,58e4f616-90ef-48d7-8d0d-a58da72db692,,23/08/2023 09:30,23/08/2023 10:35,23-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
2d7cb012-63c9-4b3a-8005-23e556f69ce6,Inbound,Payments related,Payment related Queries,,6bd0ec31-2b1c-4350-94d6-a746485bda71,,23/08/2023 16:12,23/08/2023 16:16,23-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
4ee5af5b-521c-41d1-9757-1af4c8276650,Outcall,Feedback,UnProfessional Behaviour,,a774272c-2be5-4d8c-9d51-64f2a53622cb,,23/08/2023 18:03,23/08/2023 18:10,23-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
9d09fb68-bd20-4998-83c1-7476f92ed412,Outcall,Order Related,Order status enquiry,,9c60c293-0f53-4037-905c-2bee3fb9f588,09/08/2023 21:12,23/08/2023 09:49,23/08/2023 10:08,23-Aug-23,OOTY,Home Appliences,3799,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e7f5f4fd-16cf-4cfa-91fe-da2f75035d16,Inbound,Returns,Wrong,,acfed87a-e295-4299-b1ba-00d953ec1d8d,,23/08/2023 19:27,23/08/2023 19:30,23-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3edeff15-eb32-4618-a1b7-0e1d6e9331f9,Inbound,Returns,Reverse Pickup Enquiry,,cf39c242-3a2e-40af-b712-de2379f05c71,,23/08/2023 14:48,23/08/2023 15:18,23-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
f05c4100-6e2c-4200-a095-208d1cb13991,Inbound,Returns,Reverse Pickup Enquiry,,0238ab00-e570-4179-9fb5-8d5a3be93bed,,23/08/2023 19:02,23/08/2023 19:05,23-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
658fa6ec-4bef-4ff9-9f94-179e3e16f9e9,Inbound,Order Related,Priority delivery,I am very happy ,fd57226e-c869-4377-91a1-97956f15bfa0,21/08/2023 23:46,23/08/2023 21:16,23/08/2023 21:18,23-Aug-23,BHARUCH,LifeStyle,659,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
4bd3b818-f106-4eb0-9932-4f3bceaef383,Inbound,Returns,Reverse Pickup Enquiry,,328f63ee-d72c-4ad3-b0b5-07cf8fdddab0,,23/08/2023 17:01,23/08/2023 17:04,23-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
236fafdb-ba10-4cc5-9e24-22e2b4ee64d4,Inbound,Order Related,Installation/demo,"Please dont show product as Shopzilla assured or Shopzilla choice before validating the same. We dont know the manufacturer, we are trusting Shopzilla, and just after 3 days smartphone started getting hang and you guys dnt even have replacement policy. Really pathetic because its too difficult to connect with foreign manufacturers or gain their service. Really i thought its time to think about some other option than Shopzilla. Totally disappointed ",1b368c03-bf9a-47e1-b1f1-cdc5a8916c1e,,23/08/2023 11:22,23/08/2023 11:36,23-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,2
19fa4b66-d8c1-46a2-8ea2-2a702901151c,Inbound,Feedback,UnProfessional Behaviour,"Customer care agent is very polite nature, but delivery agent is very unprofessional ",bdc4aaa5-7939-48f9-8a28-29aa387984ca,,23/08/2023 17:22,23/08/2023 17:26,23-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
d8ce5acd-60df-4a51-8e91-30898a477fac,Inbound,Order Related,Order status enquiry,Super ,d3659aff-68ca-41a8-92b7-01dc3d6f5a4e,19/08/2023 21:43,23/08/2023 15:14,23/08/2023 15:17,23-Aug-23,SHAJAPUR,Mobile,8999,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
5180fbe7-4b59-4ee9-b7e1-26b405a4bbe1,Inbound,Order Related,Invoice request,,b373b9a7-52cd-4501-9625-96202d8ae649,,23/08/2023 06:54,23/08/2023 06:55,23-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
c640c3b4-e0c3-4981-86ff-7b5f20e2a9c7,Inbound,Order Related,Order status enquiry,,94245294-f912-4016-b8e1-94d44e316e11,,23/08/2023 16:40,23/08/2023 16:41,23-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2edcbd46-d468-4158-861a-04cd61f6e3a6,Inbound,Product Queries,Product Specific Information,Good ,d3f54ed0-bfba-4fd8-8c16-a72145ec5b3f,,23/08/2023 21:06,23/08/2023 21:10,23-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,4
0af1124e-b3a5-4c63-8d0e-da21740261dd,Inbound,Order Related,Delayed,,8c451451-4a7f-4120-8504-ea45e83bd187,13/08/2023 13:20,21/08/2023 14:28,23/08/2023 01:56,23-Aug-23,BEGUSARAI,Books & General merchandise,30,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
cfa73dd0-7894-4456-b492-8f3f5020745e,Inbound,Returns,Reverse Pickup Enquiry,,6dc4b953-5dc5-4aef-ac35-9958c6b02b66,02/08/2023 12:31,22/08/2023 20:59,23/08/2023 11:40,23-Aug-23,NELLORE,Electronics,759,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
2ff812af-918e-49b0-8533-c7f48d37d700,Inbound,Order Related,Installation/demo,,86c99f17-7830-43c6-a878-927ce7f29c00,,22/08/2023 13:28,23/08/2023 00:40,23-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
17d44ef8-4130-44a6-8956-e6836e0e1e88,Outcall,Refund Related,Refund Related Issues,Good,a2569e0b-76a3-4f5d-9624-c15e8f2d8f5d,,23/08/2023 18:02,23/08/2023 18:07,23-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
5791f0b8-fa55-4811-b19a-14192f42b371,Inbound,Order Related,Delayed,Thank you help  ,089893e9-3243-4161-ac91-2e8c6726e536,,23/08/2023 08:23,23/08/2023 08:35,23-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
35a0c6b8-445b-4dd7-9c6d-b53af3bcd913,Inbound,Refund Related,Refund Enquiry,"Very bad service ,not resolve my problem & harass me",2264950c-a249-49b4-a085-0c9ec0b7a30e,,23/08/2023 09:50,23/08/2023 09:56,23-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,1
4f37d5ab-aab3-4b5d-b66d-259ccd497d7a,Inbound,Returns,Reverse Pickup Enquiry,I am very Happy beacouse your custumer support is exiqutive.,a19a32b1-6860-46a2-9aeb-c42cdc948115,,23/08/2023 14:46,23/08/2023 14:50,23-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
8f34ab17-24ed-4f33-a3ba-577040b49ae3,Inbound,Returns,Reverse Pickup Enquiry,,bf78836d-57e2-446e-98a8-576ff7a6963e,,23/08/2023 17:31,23/08/2023 17:34,23-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
8f37bc66-d500-4a85-925b-83bc4f6dcef0,Inbound,Returns,Reverse Pickup Enquiry,,99b4a5b7-838b-4114-9fea-6bd53482c971,13/08/2023 23:26,23/08/2023 11:13,23/08/2023 11:20,23-Aug-23,SHOLAPUR,LifeStyle,1679,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,4
3892a518-d44b-4ab3-887b-a7abdbd78565,Outcall,Returns,Wrong,,65e43efa-2cb3-48b1-9571-c32784ccc0a5,07/08/2023 10:07,21/08/2023 18:02,23/08/2023 21:42,23-Aug-23,ANANTAPUR,LifeStyle,765,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
342b96af-2f30-454b-85da-4feb6ff6a26c,Outcall,Returns,Missing,,48687c05-a605-48de-8be1-b03639e8fabf,,23/08/2023 09:51,23/08/2023 10:56,23-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
9cd344e5-8bc4-40a5-91c4-40926e229cce,Outcall,Order Related,Delayed,,dc865bf6-f882-4db2-852e-153d81fb09b7,17/08/2023 02:18,23/08/2023 17:43,23/08/2023 17:46,23-Aug-23,AZAMGARH,Electronics,899,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a5dfb541-7107-4d3d-8fde-1108d692f6a5,Inbound,Order Related,Invoice request,,c11c914c-9d8b-4a9c-b176-edab7cc8ca71,,23/08/2023 13:11,23/08/2023 13:14,23-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
c4fe5ff2-da82-48c4-a51e-31c178b80595,Inbound,Returns,Wrong,,10e20f69-6adf-4be1-94ca-66be6cd4d622,,23/08/2023 16:11,23/08/2023 16:14,23-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
986d8984-4c79-4f5d-8e40-7ad5560521e4,Outcall,Returns,Damaged,,22219e69-b16a-4192-9492-09da4487b230,,23/08/2023 17:47,23/08/2023 23:03,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e05b9940-1af8-4990-9afd-f926b9edbfd3,Inbound,Returns,Reverse Pickup Enquiry,,50eab492-07e6-49fb-85bf-29ee4b12e22d,,23/08/2023 20:26,23/08/2023 20:29,23-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
1b1de695-1c77-4045-9c34-2ae9b55286f7,Inbound,Returns,Reverse Pickup Enquiry,Your seller is froud and don't deliver right product to costmers. This is failed for you and your platform. They don't deliver that they virtually display on your platform. This is big failure for Shopzilla. You have this type of seller. You lost millions of costmers trust for this type of issues.,e9ac4af3-5e78-4962-aaad-c047e5b010fb,10/08/2023 13:22,23/08/2023 07:22,23/08/2023 07:53,23-Aug-23,CHANDIGARH,LifeStyle,180,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
8e31d89c-8c1f-4f6a-af86-ccd1ff09a9d8,Email,Returns,Wrong,,a826cca2-a666-4c13-ae28-41d16bc062b7,,23/08/2023 18:40,23/08/2023 23:44,23-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
5d1206d2-e964-4175-bea1-5fa067b41f60,Inbound,Order Related,Installation/demo,,139100e0-3671-484f-945a-069390a24c62,,23/08/2023 11:09,23/08/2023 12:17,23-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
a1ff92e3-158c-4a36-adde-f4c1a7a67926,Inbound,Refund Related,Refund Related Issues,,e1cc848a-002d-4117-aa1b-c5b1e82089f0,,23/08/2023 15:14,23/08/2023 16:54,23-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
5726085c-eb45-4ad2-80c5-3258fd40661d,Inbound,Order Related,Order status enquiry,,9d3b1cf2-81c3-4b35-8dd7-6499605429f1,,23/08/2023 23:12,23/08/2023 23:14,23-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
115a9bf1-f6a2-4e8e-8141-18d5dd3533e8,Inbound,Refund Related,Refund Related Issues,,24e610bf-ad1f-438a-8918-05b9ca4a0659,28/07/2023 18:41,23/08/2023 10:39,23/08/2023 10:43,23-Aug-23,KAMRUP,Electronics,845,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
3bbb5852-f2cc-45ed-b66a-8620816ccf04,Outcall,Returns,Reverse Pickup Enquiry,,87d3b647-e464-48cb-8060-cd3bf84db684,,23/08/2023 17:49,23/08/2023 17:49,23-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
77f99a01-025e-4382-bec7-ffe8b972c9dc,Inbound,Returns,Wrong,Good nature,cc1e8caf-34a7-4be0-a982-a9ccf0632094,16/08/2023 23:03,23/08/2023 08:38,23/08/2023 08:41,23-Aug-23,NEW DELHI,LifeStyle,1099,,Steven Nash,Mia Patel,John Smith,31-60,Morning,4
b180af56-f55d-44f0-a04d-9a3da6c8917c,Inbound,Returns,Return request,,3d83baec-dc08-4e7b-a3cf-1e0a4b8847c6,,23/08/2023 17:16,23/08/2023 17:18,23-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
7fc2e66b-5fb4-45ee-b775-8cdbdc571fd2,Inbound,Returns,Reverse Pickup Enquiry,Good ,be31a364-43fe-4996-837a-cad76c5f1f70,,23/08/2023 19:09,23/08/2023 19:13,23-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
86ffe18e-b781-4734-aecd-dfe0123230a3,Email,Returns,Reverse Pickup Enquiry,,19a0666b-18b9-40a0-a56f-01332b8c9c31,,23/08/2023 23:10,23/08/2023 23:15,23-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
40dcaa08-e532-450b-8ae5-9ede8b10e5fd,Inbound,Returns,Reverse Pickup Enquiry,,724136ca-eaeb-4a97-9fea-0cf15c4846cb,,23/08/2023 10:02,23/08/2023 10:04,23-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2e9c32da-cc9c-4d81-b384-8e8872e825ca,Inbound,Refund Related,Refund Related Issues,,1f4a757a-9bac-4018-add7-75712b167add,,23/08/2023 17:51,23/08/2023 21:44,23-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
91602482-542c-4f38-966a-7ae5eea4d5a0,Inbound,Order Related,Delayed,,45591506-c319-47b2-b8ec-529cf6c2ba81,14/08/2023 18:35,23/08/2023 13:01,23/08/2023 13:06,23-Aug-23,SIBSAGAR,Home,3598,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
ffedad36-77ac-4a6a-9106-da09229ec709,Inbound,Onboarding related,Seller onboarding,Very Good,032655b0-53ff-4db7-9c50-f4e6c60fe6bc,,23/08/2023 09:23,23/08/2023 09:26,23-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c4da72c1-b5b7-4d8e-beeb-e02b1745ad36,Inbound,Order Related,Seller Cancelled Order,,e391479d-3edc-4225-9ba8-be6afbe6722a,,23/08/2023 14:19,23/08/2023 14:59,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,3
94ae26b3-5102-4fde-8820-d9c04cdeb639,Email,Returns,Wrong,,e0fdc500-d8b3-48c3-ad41-eb46a72b5514,,23/08/2023 18:51,23/08/2023 18:56,23-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cedde96f-5a9e-4056-b2b0-b025c45503b2,Inbound,Feedback,UnProfessional Behaviour,,6faa4ba3-8ac1-43cd-a4a6-5c901a3b296a,,23/08/2023 20:09,23/08/2023 20:11,23-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
871fc0a7-981c-4a19-91d6-0227262b59de,Inbound,Returns,Return request,,372fda1b-9333-4560-9e81-9d68f6fe9da1,,23/08/2023 13:25,23/08/2023 22:18,23-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
ab8cd091-13d8-477e-bd07-6e8e988e0117,Inbound,Order Related,Order status enquiry,,f319e67d-f810-43f5-af99-cef9a50d5ed8,,23/08/2023 12:23,23/08/2023 12:31,23-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
2c345c78-747f-467d-915b-2c6af527045d,Inbound,Returns,Reverse Pickup Enquiry,,ddded1df-1e59-4901-99f2-44374a1d39de,,23/08/2023 15:47,23/08/2023 15:48,23-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
1107f3f5-2b06-4e97-acd0-39b58f1965ff,Inbound,Returns,Reverse Pickup Enquiry,,168d7792-d551-4705-9c93-01c8e9851ee9,,23/08/2023 23:36,23/08/2023 23:47,23-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
49729200-2a53-455d-a210-7de8a3f204f5,Inbound,Order Related,Delayed,,a1be2e88-3cab-4bf8-a6db-3eff5342807f,07/08/2023 08:30,23/08/2023 07:46,23/08/2023 07:46,23-Aug-23,BOLANGIR,Furniture,8315,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,4
c540fc3a-5a1b-4285-a970-ee05a1f28176,Email,Shopzilla Related,Shopzila Premium Related,,ed6c2bd4-eea0-4f43-95e9-4d6a833b633b,,23/08/2023 09:06,23/08/2023 14:44,23-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
a7472978-2916-4af6-ac8b-40bb6ddda512,Inbound,Returns,Missing,,10f24736-a37b-4528-8580-8cbbbe0a2bd6,,23/08/2023 11:46,23/08/2023 11:46,23-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4a784edd-1538-498e-93e3-4ca1f0e0c25e,Inbound,Returns,Reverse Pickup Enquiry,Ok,b1200ee5-f4fa-4eea-8e27-7a86ec4e5e76,,23/08/2023 14:06,23/08/2023 14:07,23-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
2f2c6be4-eebe-4517-a321-3e0b120e979a,Inbound,Returns,Return request,,4c03a1c6-576e-4244-8c0e-44d133feeb9c,,23/08/2023 15:01,23/08/2023 15:12,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
44e96558-8b58-46b8-bda6-47e967076b1c,Inbound,Product Queries,Product Specific Information,,592c89a4-c52c-4e94-b21f-be2dcf48d16d,,23/08/2023 16:52,23/08/2023 18:05,23-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
e1ca5384-ad40-42ce-8738-28393ac6cb74,Inbound,Cancellation,Not Needed,,7c764d4b-9153-4dfa-9af7-242db9350790,18/06/2023 20:23,23/08/2023 10:23,23/08/2023 10:29,23-Aug-23,LUCKNOW,Home,220,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
2f28b4a9-7548-4233-8922-869e958ea7ed,Outcall,Returns,Reverse Pickup Enquiry,5,736345a0-fa19-41dd-a3a6-8429d840be58,,23/08/2023 11:40,23/08/2023 11:42,23-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a9553e8d-c1fa-46a5-9e09-57d99d526a6e,Inbound,Returns,Return request,,df13821b-4278-43c0-bde5-7f758e76c3a6,,23/08/2023 13:37,23/08/2023 13:42,23-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
41d1ae51-e81c-48ad-b22f-8aebf5b7ff10,Inbound,Returns,Return request,,432bf3a8-1709-42db-8996-76369f9a489a,,23/08/2023 15:22,23/08/2023 15:25,23-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
aabc24de-4a4b-4e58-be63-6dab5b4ac8eb,Inbound,Returns,Reverse Pickup Enquiry,,d26eb259-60df-42c5-adee-1f7e526759ab,,22/08/2023 10:45,23/08/2023 03:54,23-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
77eca702-8e70-48f7-85de-987c8c78e206,Inbound,Product Queries,Product Specific Information,My problem solvedThinks for help,249eb75d-dff6-44f7-887d-b73e31baf539,,23/08/2023 08:30,23/08/2023 08:34,23-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
81889024-a2e6-436c-9f26-5c32b8052931,Outcall,Returns,Reverse Pickup Enquiry,I am so sad,320570cd-4b07-46be-8979-ee2b6989ffd5,,23/08/2023 22:46,23/08/2023 22:49,23-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,1
1da035bf-c0e2-4189-9b55-557771de70ea,Outcall,Feedback,UnProfessional Behaviour,,6b51fe41-952b-429b-817b-027e5f435b44,10/07/2023 22:52,23/08/2023 11:34,23/08/2023 11:58,23-Aug-23,HOWRAH,LifeStyle,494,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
eacbaf7c-6a79-474f-9ff5-f6af5b050bb9,Email,Order Related,Delayed,,585a6d6a-49fb-4527-93d0-564245a2c958,,23/08/2023 09:15,23/08/2023 17:36,23-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
1c496077-3f30-4292-b4dc-ab406c121cbe,Inbound,Refund Related,Refund Related Issues,,2b7bfa07-9233-43e5-be91-8c99eeeae08e,,23/08/2023 11:27,23/08/2023 11:32,23-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,2
8d10e4c2-e4cf-45b8-bc43-02aa071faf67,Outcall,Order Related,Invoice request,,1b6129d2-267c-4c77-bcca-91913bcdec39,,23/08/2023 12:28,23/08/2023 12:58,23-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
5e45f2f0-e849-42ff-82d0-0eeb67ba836d,Outcall,Order Related,Order status enquiry,,c5858dbc-e879-4f80-ac58-cf3e5e250cc0,,23/08/2023 18:19,23/08/2023 18:33,23-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
c90491fb-22dd-40e6-9db7-018376a51614,Outcall,Payments related,Online Payment Issues,,7d5eccff-9466-444a-8130-538c9a66c478,,23/08/2023 00:11,23/08/2023 00:12,23-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,4
e5ad15f0-e780-4e4a-bf62-9be092bdeff7,Outcall,Order Related,Order status enquiry,need to arrange call back to customer delivery time when will deliver,3bcdc7a4-a3af-459c-9516-ab8859ca6929,,23/08/2023 18:23,23/08/2023 18:31,23-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
337ab9e2-5e75-40fa-af1d-fe19151fcab1,Inbound,Returns,Return request,,cbde0b9c-affe-4dbe-9fb2-6e15edf87f4f,,23/08/2023 12:19,23/08/2023 12:29,23-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6483e7a9-4429-4cd1-8139-9ccce8ee9800,Inbound,Returns,Reverse Pickup Enquiry,,34d55e77-6a53-45e4-8f07-946ce3a61f37,,23/08/2023 16:59,23/08/2023 17:07,23-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,4
fa518c10-ba10-4d59-95c7-50b0978e11b0,Inbound,Order Related,Delayed,,97968714-0a5b-4658-8465-f5611b3204b8,11/08/2023 13:08,23/08/2023 16:05,23/08/2023 16:08,23-Aug-23,SUNDARGARH,LifeStyle,241,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
6a7334af-fa3e-4d6e-9af5-7b1dc0e33f37,Inbound,Returns,Fraudulent User,,24ce77fe-ee5d-4b20-87fd-540d299da707,,23/08/2023 10:28,23/08/2023 13:28,23-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
f6d1f83f-37f5-4c83-a491-c039695d51d2,Outcall,Feedback,UnProfessional Behaviour,Nice employee ,2e6a2edb-f413-4c08-ae33-ee329f995655,,23/08/2023 07:51,23/08/2023 07:53,23-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
406f9820-fa6f-467f-842d-87d87bb0e0e0,Inbound,Returns,Reverse Pickup Enquiry,,d5bb09bc-bbf9-491b-bfb7-ee9d1bd01b71,,23/08/2023 21:33,23/08/2023 21:36,23-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
b7d87ab6-9cba-466c-bc99-8f78715d7f7c,Inbound,Returns,Return request,Good response by customer executive ,3d8ede3f-776b-4faa-938a-902fc31065fd,,23/08/2023 14:36,23/08/2023 14:44,23-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
b19ed70f-4ddb-4c2c-96be-56530fa27eb6,Inbound,Returns,Reverse Pickup Enquiry,,0b22e85f-3457-4c25-9cd5-1b202bf7da68,,23/08/2023 10:37,23/08/2023 10:48,23-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,3
5fd90e12-a76f-4e61-89ac-6e44307ca982,Inbound,Refund Related,Refund Enquiry,,926b4c9f-21e4-43f4-b313-3fa489df698b,,23/08/2023 19:43,23/08/2023 19:56,23-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
70f91973-128f-43e8-8682-94f35565c31e,Inbound,Returns,Reverse Pickup Enquiry,,0e674031-fb9f-408f-9b07-c8a83fbb1f0b,,23/08/2023 17:09,23/08/2023 17:10,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f88bfae8-a37a-4e91-8a4d-7266148868f9,Inbound,Returns,Reverse Pickup Enquiry,,98314fd0-49a8-4a66-bceb-7158da7ef6cc,,23/08/2023 21:27,23/08/2023 21:28,23-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
76702f5a-b07c-465d-a002-1ed818d5c04e,Inbound,Order Related,Order status enquiry,,72d292f7-898b-4ebc-9c7e-1ed6a4a6553a,,23/08/2023 15:39,23/08/2023 23:55,23-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
63f2127c-00f0-4a2a-9feb-17c23f435cbd,Inbound,Order Related,Invoice request,Excellent work,83c72ad6-6f9e-4e49-b9ec-c5464dc8be4b,,22/08/2023 19:11,23/08/2023 13:36,23-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a42e5b8b-8ff5-4adc-b80e-f3fff11751c3,Inbound,Returns,Reverse Pickup Enquiry,,44ad23cc-0b12-442a-b931-b6849fef0154,,23/08/2023 20:51,23/08/2023 20:55,23-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
e866c646-3295-4b0a-a20e-86e433480ca0,Inbound,Order Related,Delayed,,d208d9e6-ed64-4dd2-a5bf-efb6b9ff6059,14/08/2023 16:43,23/08/2023 21:02,23/08/2023 22:22,23-Aug-23,MUMBAI,LifeStyle,399,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9dab9e7c-e7b4-418d-bd98-2cb01990ee8f,Inbound,Returns,Reverse Pickup Enquiry,,e746fa8f-72e9-4e56-8ba8-f8b16b5b57de,,22/08/2023 21:32,23/08/2023 01:20,23-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
68844db8-3c94-4f6c-9924-e13c95f87dde,Outcall,Shopzilla Related,General Enquiry,,cd0ff7f1-b1df-461d-aa6d-0ba0c211f4bf,,23/08/2023 09:21,23/08/2023 09:23,23-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
2864aaa7-d9b6-421d-a1fa-00babdb4c964,Inbound,Returns,Reverse Pickup Enquiry,,e82463c3-3389-4e07-aa54-3ce8eb23c1b4,,23/08/2023 12:38,23/08/2023 12:43,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
8b7c8c73-d262-4355-92a6-e75da60d2ea4,Inbound,Cancellation,Not Needed,,4406a04d-04d0-4b1a-bfca-5d268d230783,,23/08/2023 14:20,23/08/2023 14:28,23-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4010e4d0-d5b0-428b-b1f9-d0c603c1dbda,Inbound,Order Related,Invoice request,Ik,ccf013dd-5e71-41fa-b2a2-8addff384ddb,,23/08/2023 16:38,23/08/2023 16:42,23-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7b281883-0f92-4d49-aad0-6e4fae20f1a8,Inbound,Returns,Return request,,ee795566-aafe-41ae-993c-5a2174d2d19d,,23/08/2023 17:00,23/08/2023 17:06,23-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0e8a5edf-74d0-448c-86c5-8362a78c0f70,Inbound,Feedback,UnProfessional Behaviour,Best,c473187c-1808-4470-ac20-7d653af740c8,,23/08/2023 22:19,23/08/2023 22:38,23-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
0f78ec0a-3b10-46b9-ab89-ca5062c1c513,Inbound,Returns,Reverse Pickup Enquiry,I'm satisfied ,ba0aa3d9-d0e9-4aa8-a8bd-15e6b2e16b3d,,23/08/2023 12:46,23/08/2023 12:53,23-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
75b0910d-c382-4207-bb5f-fd50717f1724,Outcall,Returns,Reverse Pickup Enquiry,,cf463c44-33cc-4327-835d-9d6a3581ce3d,,23/08/2023 18:23,23/08/2023 18:26,23-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
9a3cf05f-8351-4ed2-abb4-36f0cd3e84cf,Outcall,Shopzilla Related,General Enquiry,She is not clear my concern so request you all do the work on my concern,93b20728-fcab-447a-8871-3ad46a47035c,,23/08/2023 18:47,23/08/2023 18:49,23-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
8547a6d5-5daa-413d-ae55-771a7c0a4e71,Inbound,Returns,Fraudulent User,,e65d3c04-50b0-41d0-9dd5-07cf8f73be98,,23/08/2023 20:17,23/08/2023 20:20,23-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
4240c225-e185-43b1-9f2e-fb03c1d01678,Inbound,Returns,Return request,,c2b0a82b-6a02-4023-9ffe-97d10b5c8f1b,19/08/2023 14:15,23/08/2023 10:47,23/08/2023 10:50,23-Aug-23,CHENNAI,Electronics,3999,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
56abc533-759f-438d-863a-0b7e14ea9d94,Inbound,Returns,Service Centres Related,,990c3540-7e78-4465-84a7-a65bb87a7a3a,,23/08/2023 04:19,23/08/2023 16:39,23-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
657e5ad9-9809-4086-a79e-a296cd8b73fd,Outcall,Returns,Wrong,,30bc7c9b-80ef-4e53-ba0a-5911fb2f22a9,,23/08/2023 17:59,23/08/2023 18:35,23-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
77b01a32-8b6b-4fc6-bd4f-5d6d3293b4ec,Inbound,Cancellation,Not Needed,,bb69a463-b390-4f12-80d0-ed3b9e1543c5,,23/08/2023 21:00,23/08/2023 21:05,23-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
d960ff4f-aa5c-4a1d-af02-f446ded7da7f,Inbound,Returns,Return request,good work,e5d8d799-c993-411e-8dd6-e9fd8cafe1b7,,23/08/2023 14:42,23/08/2023 14:44,23-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
9eda6912-d15a-4a41-a0d2-b7b0aa552399,Inbound,Returns,Return request,Excellent ,e0b043fd-9164-49c0-9047-5205e73aff39,,23/08/2023 19:28,23/08/2023 19:33,23-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
87297e93-1ded-46c1-80ee-7d6d7fc8254f,Outcall,Returns,Reverse Pickup Enquiry,Stop froud on Shopzilla. ,7db659fa-c3ac-4fbe-be75-e69277bb174a,,23/08/2023 20:32,23/08/2023 20:54,23-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
62717010-94c0-4da4-938c-3f353e6f4d26,Email,Returns,Reverse Pickup Enquiry,,a33e0b14-b111-4849-9048-c32e217c9de1,,23/08/2023 16:06,23/08/2023 16:07,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
fb96ac1a-7bb6-4183-a4f2-9b5fdcb08402,Outcall,Order Related,Order status enquiry,good ,fc705976-a641-435b-b850-a3da753a98e6,,23/08/2023 11:51,23/08/2023 11:52,23-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
d0a4a438-f9bd-47b9-a8cf-e6a6be8e4655,Inbound,Returns,Wrong,,2605d5de-fa53-416b-975f-7233ab1fb302,,23/08/2023 13:19,23/08/2023 13:21,23-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
63726943-a96c-4226-b162-01224e8e3f26,Inbound,Payments related,Online Payment Issues,,9fef2aa2-eb37-4159-894f-172d379c7ee7,,23/08/2023 19:23,23/08/2023 19:26,23-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
d6ee7534-9960-4478-830b-eee1de78e018,Inbound,Order Related,Installation/demo,I am unable to return my product through Shopzilla though I bought it from here itself.Fantastic   ??????????,4c65b722-9cca-41d8-a396-b2ec07464186,,23/08/2023 20:20,23/08/2023 20:25,23-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,3
46eeccc1-e995-4758-8925-a64941fd8963,Inbound,Order Related,Installation/demo,,51cb28f9-83e8-4b59-a173-525291f4d11e,,23/08/2023 20:32,23/08/2023 20:39,23-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
9e3ed388-2fe7-468c-afb8-280cc6485095,Inbound,Returns,Fraudulent User,,e679f9f8-29b4-4166-ac56-c3a1289b0910,,23/08/2023 21:20,23/08/2023 21:22,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
5acbbbe0-2962-462a-857e-a37fa288b7a0,Inbound,Refund Related,Refund Enquiry,No,643b33ac-a56c-45db-a134-5a069e78e509,,23/08/2023 22:20,23/08/2023 22:34,23-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
ad6c0e8f-69da-4059-906e-bee1a5108556,Inbound,Returns,Return request,,6cca2fbe-8bae-4a2c-a169-b464bae207ce,19/08/2023 14:09,23/08/2023 14:03,23/08/2023 14:08,23-Aug-23,BARODA,Electronics,1499,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
a2ef43cf-75b6-4c65-8923-85a8d12d10c1,Inbound,Refund Related,Refund Related Issues,Good ,0aeeca34-e306-459f-94ce-cfb0ce6fa0ba,07/08/2023 17:06,22/08/2023 23:12,23/08/2023 07:56,23-Aug-23,KARIMNAGAR,Mobile,72999,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
9a6c0722-fb11-43fe-8cc1-09adc1537144,Inbound,Returns,Wrong,,6f3274c7-8923-48d9-9357-f4cb7f30607c,,23/08/2023 20:12,23/08/2023 20:45,23-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a385cc66-e04c-4873-b614-68440025b2f0,Inbound,Returns,Return request,Good,b2832bbd-37e8-469b-be6a-3063ccb886d2,,23/08/2023 12:01,23/08/2023 12:03,23-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
fd5b167b-c08c-48ab-92f6-5e1d80e32deb,Inbound,Returns,Reverse Pickup Enquiry,,0b3465d7-a66e-40fe-b309-36dc1253739e,,22/08/2023 12:51,23/08/2023 14:51,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
51f6aefd-5d3f-4761-83a6-b61d7318100e,Outcall,Order Related,General Enquiry,,0a7cce21-fa57-4ab9-8691-b8a9e7014698,,23/08/2023 07:18,23/08/2023 07:19,23-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
c405f67a-b714-46b8-bcc2-86afc8724d6e,Email,Returns,Wrong,,cb08aab7-6e66-4e74-a6ec-d6291b5d048c,,23/08/2023 18:12,23/08/2023 20:39,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
5681b862-800d-4fbb-a5aa-e0551e29dff9,Inbound,Returns,Reverse Pickup Enquiry,,e7d72040-f242-41b8-bc44-b164099fc3b1,11/08/2023 22:32,23/08/2023 11:55,23/08/2023 12:05,23-Aug-23,CHANGANASSERY,LifeStyle,454,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
f2b5bdbb-f8dc-49b5-936e-7594d7a016fa,Inbound,Order Related,Order status enquiry,,6aae51d7-ddca-4dc2-813f-91ad3743c457,,23/08/2023 15:39,23/08/2023 16:00,23-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
0f6e9e88-969e-493e-bc00-1ef0fbf78557,Email,Returns,Technician Visit,"MarQ Company is nothing more than a scam on customers,you have and will continue to loose a lot of your customers to SuperBuy",8fe9bd2f-1a80-4837-ba66-deb5bd3f2c48,12/08/2023 18:04,23/08/2023 20:59,23/08/2023 21:54,23-Aug-23,TIRUPATI,Home Appliences,6990,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
dfe5b37d-b084-4ddc-9a88-d5837ec9442b,Inbound,Returns,Reverse Pickup Enquiry,,e5f8ca3b-7d5f-45af-aa97-e4d560761886,,23/08/2023 19:23,23/08/2023 19:25,23-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
c4e16ab2-bf41-49d5-b7d9-783f60674e70,Inbound,Returns,Service Centres Related,,c1c9448d-0914-44c2-af42-0cd40c13144a,,23/08/2023 13:17,23/08/2023 13:19,23-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3be37dc3-4b64-4c65-b64f-47bc2ca011c6,Inbound,Cancellation,Not Needed,,4032f755-09be-4759-b8e0-e30a729385dc,,23/08/2023 21:00,23/08/2023 21:01,23-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
d7cb0b41-7187-41fc-9ab4-1ea56e322b18,Inbound,Returns,Return request,,83ccdbc3-aa38-480b-b8fa-bf4198c0280d,,23/08/2023 11:49,23/08/2023 11:51,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4f93d1c3-d65b-4445-b358-d2525120fc2e,Inbound,Order Related,Order status enquiry,"The customer service has noted grievances he assured me to help solve the issue.  I have booked a consignment of trunks with pockets as per the product but on delivery it was delivered without pockets . Sri. Abhishek has assured for replacement of the product. Hope this fine, I am a regular customer please help me in this regard. Thank you",3d3f4e7d-5862-4f99-af2a-a018ab37939e,,23/08/2023 19:40,23/08/2023 20:29,23-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cace61ab-f8e7-47e4-aaa9-bf856856219c,Inbound,Returns,Return request,,db337f02-6e28-468b-99db-1df4e8d3d96e,,23/08/2023 14:12,23/08/2023 14:14,23-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9eeb435e-3de0-4a42-8a63-5b7da0302ff0,Outcall,Returns,Reverse Pickup Enquiry,,4ab19998-a0da-4856-8dba-dcfa3b0834d8,,23/08/2023 18:45,23/08/2023 18:47,23-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
364c2834-df2c-4068-abb8-4e0542ad53d3,Inbound,Returns,Reverse Pickup Enquiry,,afac1ba8-7048-4d5d-a014-9c36feb332d2,07/08/2023 10:37,21/08/2023 18:26,23/08/2023 14:40,23-Aug-23,VARANASI,LifeStyle,874,,Haley Carroll,William Park,John Smith,61-90,Evening,5
7ecfb80f-ccb6-484f-9f58-cce231542a16,Outcall,Order Related,Order status enquiry,Dilevery time is too far ,eea3802f-39f3-4bb2-a23e-aee131245459,,23/08/2023 07:46,23/08/2023 07:52,23-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cbe2598c-eae0-4056-9c94-b9e195b18a9b,Email,Feedback,UnProfessional Behaviour,,57c1ba05-f87e-4675-a378-6f76333d6930,,23/08/2023 16:02,23/08/2023 16:03,23-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
11d1fdbb-d745-42d1-94aa-9a738b4370fd,Outcall,Returns,Reverse Pickup Enquiry,,f07bf962-ee54-4fec-b06a-e9f387973664,,23/08/2023 16:57,23/08/2023 16:59,23-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dc737ef7-8ec4-411d-be95-24902efa8e08,Inbound,Returns,Service Centres Related,So happy ??,187849fd-5ea7-40b0-b0c3-75746af2a549,20/07/2023 20:34,23/08/2023 18:10,23/08/2023 18:25,23-Aug-23,HAZARIBAGH,Electronics,1499,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,4
9ca1cb4a-2021-4dcb-80a5-280672be46aa,Outcall,Order Related,Order status enquiry,,1924cf65-4529-44ea-9780-04224cccebc0,,23/08/2023 08:52,23/08/2023 08:53,23-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
cc2f725b-d085-4f81-a10f-6641cccd61eb,Inbound,Returns,Missing,,de349e3c-9da6-41ae-b925-01e0c6eedb0b,,23/08/2023 17:36,23/08/2023 17:38,23-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
cccecf16-ad75-4b5a-b817-3bd4ea27a961,Inbound,Order Related,Order status enquiry,  is not available,0984a742-62df-4c96-bcd7-07fa8db691cb,,23/08/2023 21:09,23/08/2023 21:09,23-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b80bd241-7315-4813-b5bc-345da3c5a8d0,Inbound,Returns,Reverse Pickup Enquiry,,71e56193-99ce-4148-b0a2-f3a19eea88b0,,23/08/2023 00:12,23/08/2023 11:39,23-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
3c95d382-28d5-43e7-a4eb-3e44da665947,Outcall,Returns,Missing,Very good ,3dc0d6ea-7a8f-46ee-9bba-8087818b2217,,23/08/2023 08:58,23/08/2023 10:34,23-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cf320597-7cf7-446f-8813-45f716d5ea5d,Inbound,Order Related,Order status enquiry, Thanku  so much for solving my problem.,6920730c-2356-4eae-b897-6235cfc7f12e,,23/08/2023 11:48,23/08/2023 11:51,23-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5d5e37f1-6a91-4eb3-a6c8-82fec57310c4,Inbound,Returns,Reverse Pickup Enquiry,,548cafa6-d33b-429c-bcd9-b855f5df5083,,23/08/2023 20:22,23/08/2023 20:25,23-Aug-23,,,,,Mackenzie Scott MD,Emma Park,John Smith,31-60,Morning,5
b90204fa-1aaa-4c0c-9985-e56e6ff3cb7f,Outcall,Returns,Wrong,,3e863193-942d-4af6-9a22-a647f2506921,17/08/2023 22:08,23/08/2023 07:41,23/08/2023 07:44,23-Aug-23,DEORIA,Electronics,1399,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
db2ffb76-1c4e-481a-9f3e-83427aba5aff,Inbound,Order Related,Order status enquiry,,2dcac758-b0d9-4ffc-9d06-3547707599b9,,23/08/2023 09:28,23/08/2023 10:51,23-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,1
c7e9fd6d-eb89-4dac-8527-a93a4fc744cb,Inbound,Returns,Reverse Pickup Enquiry,Good ,ffef0eec-afe6-4774-8847-ab36a56bbd33,,23/08/2023 19:44,23/08/2023 19:46,23-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
c402ac40-f704-42b8-acb6-6b84054c20df,Outcall,Returns,Reverse Pickup Enquiry,No happy ,7d9cd8dc-77e8-4a96-af3a-c742b8e8e1f6,,23/08/2023 11:48,23/08/2023 11:53,23-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
1b8c5439-a149-4350-808e-88a81e04d4ea,Inbound,Returns,Service Centres Related,,ea816612-dc39-451b-b6d9-a3de6ca6a80b,,23/08/2023 15:33,23/08/2023 15:34,23-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
b17e5731-b66f-4251-bcbd-0d5c2fcf1659,Inbound,Returns,Reverse Pickup Enquiry,"Make sure that sellers are sending correct items under the products categorised as \""no-returns\"". They can't always get away by sending wrong item, and the customer will have to pay the price every single time.",7a5aadf6-540f-4d8f-842c-73ae03130219,,22/08/2023 13:23,23/08/2023 10:50,23-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
e58a967a-b79d-42ed-ac75-4a3d42ae1fba,Email,Returns,Reverse Pickup Enquiry,,93e4bfeb-cb9b-4ade-aaf6-e4c05dd76e5d,,23/08/2023 10:04,23/08/2023 10:04,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
4e178cd4-67af-446b-83bf-a02f8c64911f,Inbound,Order Related,Installation/demo,,cc0c775f-c5c4-4cdd-9bc8-8db95efca6bf,,23/08/2023 09:21,23/08/2023 09:44,23-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
8d969634-2576-4680-8754-587b122080fd,Inbound,Order Related,Order status enquiry,Tq so much sir my problem solved ,5395994d-2393-4e13-b01c-0fb57172cdbc,,23/08/2023 15:46,23/08/2023 15:55,23-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
959a14b7-a723-4cb6-b78b-cc3a6d61362a,Inbound,Returns,Reverse Pickup Enquiry,Good ,882770d2-1f89-4905-8dbb-0e35e44b80a6,,23/08/2023 23:57,23/08/2023 23:58,23-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
464a50cb-b430-4ede-a0ba-b9aabcba30e6,Outcall,Returns,Reverse Pickup Enquiry,,99f966ef-a279-42b1-90a8-310186203a45,09/08/2023 10:33,21/08/2023 11:38,23/08/2023 23:04,23-Aug-23,ALLAHABAD,Electronics,1099,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
bfed45d3-ee6c-42dd-9423-2292d9db1ff4,Outcall,Returns,Reverse Pickup Enquiry,,80e2cd20-4629-4c52-b19f-49fe2b4f5a83,,23/08/2023 07:44,23/08/2023 07:46,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
50aef273-1d56-4d56-873f-8851953ee52b,Email,Order Related,Seller Cancelled Order,Still my issue not resolved. Most of the time my order are not delivering and automatically cancelling my order with out any prior information.Delivery delaying for grocery items. I raised concern multiple times about this.,37f43bdd-0f25-47b9-bfa6-5615ffbcadbf,,23/08/2023 17:08,23/08/2023 17:36,23-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,2
baf05336-e8ca-453d-bee0-69414b5eaa11,Inbound,Returns,Reverse Pickup Enquiry,,6f234756-64a3-4878-8769-c94679b699ed,,23/08/2023 07:59,23/08/2023 08:17,23-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
0f8b0858-4fb9-4ad8-bb73-71d2439637ae,Inbound,Returns,Reverse Pickup Enquiry,My problem is solve ,99475e70-c462-4d70-af2e-0c721f38fd45,,23/08/2023 10:04,23/08/2023 10:05,23-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
dba2cfcc-b8c1-4e0e-9c6a-06b5403881e6,Inbound,Product Queries,Product Specific Information,,6c2d4eb1-2b28-4146-b418-4d9442c3bf70,,23/08/2023 12:25,23/08/2023 12:34,23-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
fa8b66c3-11d1-4076-ad48-446f8ccee2ce,Outcall,Order Related,Installation/demo,Super,df16ac62-f69e-4052-bc56-a09b85d89fc5,,23/08/2023 18:29,23/08/2023 18:44,23-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
1b8baf80-8ea0-4c3f-ac36-ca2a07439d7e,Outcall,Returns,Missing,,5ecbd103-d20e-428e-8761-bff55a732ac6,,23/08/2023 18:30,23/08/2023 18:31,23-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
912859a0-9a75-48e8-a344-55ac138d2c5f,Inbound,Returns,Reverse Pickup Enquiry,The ecucative was extremely friendly hope to get all ecucative same as him.,941ad0e9-14ba-4270-be4f-69512f174de2,,23/08/2023 21:13,23/08/2023 21:15,23-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
31d52cfe-6bdf-4bac-ab2e-aa3dad9ec265,Inbound,Returns,Reverse Pickup Enquiry,Very nice ??,2b50a151-02f9-426e-96b0-9ae29f77c300,,23/08/2023 21:35,23/08/2023 21:37,23-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
ab5ff1ed-17ea-4638-85dd-97e2e085c243,Outcall,Order Related,Order status enquiry,,ec28e688-50dc-40f8-a414-24fe23957b67,18/08/2023 10:25,21/08/2023 17:49,23/08/2023 11:00,23-Aug-23,PILIBHIT,Home,995,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d90a2283-e27b-435e-8889-587433a4cff1,Email,Refund Related,Refund Enquiry,,6e0b2dda-d2b4-4421-9066-001752785421,,23/08/2023 19:45,23/08/2023 19:57,23-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,4
cc9e1045-c42c-47d3-941a-10f9151a6eef,Inbound,Returns,Return request,,18285029-b24d-442b-aa4d-00af2e2c2dba,,23/08/2023 21:20,23/08/2023 21:24,23-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
424bd183-4f19-40d5-9f40-db642e857e37,Inbound,Returns,Reverse Pickup Enquiry,this is very best quelity of costumer talking,be7ca002-ae10-4137-9dde-12781fc69a56,,23/08/2023 08:17,23/08/2023 08:18,23-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
1c3de357-97f9-4bc7-8459-f6cc93c5ef4d,Inbound,Order Related,Order status enquiry,Please understand the genuine customer and you tube haul customer who order in bulkI can see being genuine customer still facing unnecessary returning message,ffd3d4c2-bfb4-4545-b6ce-2f5d39ce9fcb,,23/08/2023 19:31,23/08/2023 19:33,23-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
496bab2b-f9e2-4048-acd1-589fccde6b91,Outcall,Returns,Reverse Pickup Enquiry,,192b2bbb-f38e-4615-9dea-00803061ff82,26/07/2023 19:35,23/08/2023 18:22,23/08/2023 18:31,23-Aug-23,DIMAPUR,Books & General merchandise,1614,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
63adaec4-0fb0-42b0-8dbd-f7cba2f25367,Inbound,Product Queries,Product Specific Information,Issue resolved in time.,769deb12-c05e-4eff-b854-73fe4aaafb21,,21/08/2023 15:01,23/08/2023 17:05,23-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a5317b39-f63e-42ac-bb91-957e1f3412c1,Outcall,Returns,Service Centres Related,,defa7e05-fa55-4528-ae44-828a2c9e327e,,23/08/2023 17:46,23/08/2023 17:55,23-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
2b600bf9-2660-48b5-80df-6794568c4e21,Email,Returns,Exchange / Replacement,,334da217-637f-42ba-a6d3-b8250f4f5626,12/07/2023 21:51,23/08/2023 13:43,23/08/2023 13:44,23-Aug-23,HYDERABAD,Mobile,39999,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
abf675c2-00aa-4002-979a-b51726012ee4,Email,Order Related,Delayed,Thank you ,69544a1b-99fb-4229-843c-aa579f7efc7f,,23/08/2023 17:54,23/08/2023 18:09,23-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
2b650f2c-8811-4e1c-a5b7-8337bd433fd8,Outcall,Product Queries,Product Specific Information,,137142eb-a35d-41ce-9951-eaa0f609b12d,,23/08/2023 18:17,23/08/2023 22:13,23-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
dec06e73-37fb-48f6-b323-1b1443721af6,Inbound,Offers & Cashback,Instant discount,,dc80f6dc-ab75-430f-8604-aeda7a2566db,,23/08/2023 00:07,23/08/2023 08:41,23-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
525cc2e8-21a6-46ea-b49f-97edace47866,Inbound,Product Queries,Product Specific Information,"I Experience my purchasing in Shopzilla. 1) I purchase socks its assurred by Shopzilla and seller after this product I receive see its tottaly different not as per image show by Shopzilla. I call to help desk and give feedback so they contact to seller after they agree and refund. Where my mistack?2) I Prchase preasure cooker combo its assured by Shopzilla and selling company (ISI Certified & QA Checked in company) after i receive this product checks one cooker is inside metal one spot available. I initiate replace this product its come after checks one cooker many of scratches lines and water boiling marks available. After i initiate refund request. this Product all mistacks by made seller and Shopzilla both are Involve. WHERE MY MISTACKS ?3) I place  again new order only one preassure cooker different company not above order company same above schenario its assured by Shopzilla and selling company (ISI Certified & QA Checked in company) after i receive this product checks this cooker outer lid innerside one crack present. So i initiate refund request. WHERE MY MISTACK ?4)  I place one raincoat order i check all image, size , and review After i place order. Product receive I surprise because its only 10cm\u00D710cm pouch. I tottaly socked what i order and what i receive tottaly different product. I immigiate call to help desk give my hourable purchasing exeperience And give all feedback so after they agree and refund initiate.Where my Mistack?5) I order Lizol Harpic mention in Shopzilla  image , review and not returnable  product.this all are ok But product i receive yesterday its tottaly different mention in image.Image mention in BLUE COLOUR 5 LITER BOTTELE AND ITS PRODUCT FRONT PRINTED STICKER LIZOLE HARPIC...RECEIVE PRODUCT IN WHITE COLOUR BOTTELE 5 LITER AND PRINTED STICKER LIZOLE HATPIC ... NOT MATCH IN Shopzilla SELLING IMAGE.SO where my mistack ?Customer pay full money but receive defective product, different product,many of mistack do seller and Shopzilla but Shopzilla not punish seller they only punish customer why? I place yesterday new order but Shopzilla give me one hide message if you return this product cut every product 50 rupees in your return.I inquery today help desk they give me feed back seller is punish you because your order is   return. I give all above mention issue help desk they agree and my feedback not down and send to higher authority.      I give one message to Shopzilla all mistackes do seller AND  Shopzilla why you punish customer first check your side product in your warehouse and after send to customer. You do not job your job .      Do not thank u please.... Resolve my punishable issue... ",98352d4d-b231-42b1-8ef9-b063e4ee0cb8,,23/08/2023 16:42,23/08/2023 19:26,23-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
2ac4dad7-6020-4360-ae88-a5acb4a0428c,Inbound,Returns,Reverse Pickup Enquiry,G,fe336acf-fb49-49e6-b5bd-f51942b6263f,09/08/2023 01:30,23/08/2023 21:34,23/08/2023 21:36,23-Aug-23,HYDERABAD,Books & General merchandise,691,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
e328945e-fc6f-42d3-84f1-5ef96d38da5b,Inbound,Order Related,Delayed,,3e141b31-3abd-4b38-a097-d25c595c250e,02/08/2023 14:27,23/08/2023 10:48,23/08/2023 10:49,23-Aug-23,SHILLONG,LifeStyle,1109,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
69e36a76-ca4d-4fbc-a6f4-5048b490a654,Inbound,Returns,Exchange / Replacement,,cd3979e8-b32d-4fe7-b946-5e3254863fff,,23/08/2023 07:23,23/08/2023 11:32,23-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
ff803982-fa73-4dd6-81f0-1415f73c2adc,Outcall,Order Related,Delayed,Mera order kiya   delivery   par delivery  ok kar diya hai ,421c06cb-e2b7-43f5-825d-ca15d29667d9,,23/08/2023 09:58,23/08/2023 10:03,23-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
25b44a7c-c517-41c1-8929-8143a427522a,Inbound,Returns,Fraudulent User,,920c9a73-eae4-4224-bd7c-ad4657b2223d,,23/08/2023 14:39,23/08/2023 15:39,23-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7b9f5aad-08ec-4764-98d8-240144d2c01b,Inbound,Feedback,UnProfessional Behaviour,,ee44e87b-731c-4804-b4bf-1ff10e3e1d18,,23/08/2023 16:42,23/08/2023 16:43,23-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cdd6fd12-c6a3-4ac3-9919-f9205edc9d86,Outcall,Product Queries,Product Specific Information,,a09fab3e-d3e2-46e5-b536-8bca68182ab9,,23/08/2023 21:56,23/08/2023 22:02,23-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
d89f92e7-f9e3-4ed8-855a-ca54a5da8aaf,Outcall,Returns,Missing,,7652c5ab-f05b-4e43-bf84-39a83f9ef7ae,,22/08/2023 23:52,23/08/2023 00:02,23-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
41ac8e36-660f-4116-a3f2-661a90c031fb,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,9857ffc7-8ab4-4d3c-8a35-d86aeb36f374,,23/08/2023 20:52,23/08/2023 20:53,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
16b89ef3-6ee2-4b90-8bb2-7897c3ec6ed4,Email,Refund Related,Refund Related Issues,She was really helpful.,c8c2b15e-3427-4f0b-84c2-4b1c139cbcca,,23/08/2023 12:48,23/08/2023 12:56,23-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
15531fb9-7499-4e5c-9fc8-b83876c11b13,Inbound,Returns,Reverse Pickup Enquiry,,0c28bd52-7ad6-4f2f-af29-6a4a95314787,,23/08/2023 19:21,23/08/2023 19:22,23-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
3e4d8366-0611-41c9-bbe8-8925984a2805,Inbound,Payments related,Online Payment Issues,,368fd877-8adc-4086-a356-978277ef0619,,22/08/2023 19:18,23/08/2023 18:17,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
d2af10ee-32f5-45db-9098-bcf3efc74882,Inbound,Returns,Return request,Shopzilla Customer support behaviour is very good and humble nature... bohot jld hi meri pareshani ko dur kr diya.. thanks to Shopzilla Customer support team ????,1330ad30-b16f-478d-83ab-c3e0674ebc0d,,23/08/2023 12:52,23/08/2023 13:01,23-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
489b8476-9a2c-4935-971f-b233df1854f6,Inbound,Returns,Reverse Pickup Enquiry,,8aaeb7e1-676a-415f-ba18-08281e2d1c2e,,23/08/2023 13:26,23/08/2023 13:37,23-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
e57fe3dd-2a1d-4cf4-8831-8a08842378de,Inbound,Order Related,Installation/demo,Thhank u,168c73d0-e229-4543-8e55-2671af92ee17,,23/08/2023 21:06,23/08/2023 21:14,23-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
13490a76-b472-4a10-a78f-de2226d83f9b,Outcall,Order Related,Order status enquiry,,30a86c33-8259-4534-ad99-7eb480280f15,05/08/2023 18:48,23/08/2023 09:04,23/08/2023 09:16,23-Aug-23,VISHAKHAPATNAM,LifeStyle,866,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
adf0a65f-731d-433f-896c-00e4971e8bf0,Inbound,Product Queries,Product Specific Information,,b4a51451-9267-4370-a934-5d3b032237b3,,23/08/2023 09:28,23/08/2023 13:32,23-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
acf46a25-3e46-40e4-b438-a9e20fd1f7cf,Outcall,Returns,Reverse Pickup Enquiry,,86f3b103-429e-4bdb-9e6f-ee52464dcb49,,23/08/2023 10:49,23/08/2023 10:52,23-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
078f2aa5-a209-42a4-b627-eae37ec0bdde,Inbound,Returns,Reverse Pickup Enquiry,Nys,5a6bc7ae-87a1-4f8d-856d-3cb842eaca8c,,23/08/2023 16:32,23/08/2023 16:33,23-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
cd0536c3-706b-4c24-bf98-b2f2c4cf213c,Inbound,Returns,Reverse Pickup Enquiry,,711c08be-5643-4e3c-aac5-266c31035efa,,23/08/2023 19:01,23/08/2023 19:03,23-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
2031814c-bf34-4b83-af08-5b9ca5f84406,Inbound,Refund Related,Refund Enquiry,Good,718eb4b6-30ef-4fa5-af2c-c54dcd2a4cce,,23/08/2023 20:47,23/08/2023 21:05,23-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
98ee1346-384e-4eec-aa02-6b387ce1f6af,Inbound,Order Related,Installation/demo,????,60487328-97cf-49e1-8b25-8d0a72872efc,,23/08/2023 22:46,23/08/2023 22:48,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
49097362-8cb4-40e0-9d85-63d0eb8d7faa,Email,Order Related,Delayed,,f8c86fca-824e-487a-95aa-2247dd2fe357,17/08/2023 22:58,21/08/2023 17:50,23/08/2023 20:54,23-Aug-23,LUCKNOW,Home Appliences,18990,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,1
058386a7-2f0f-4a9b-94ac-afef4fad349a,Inbound,Returns,Service Centres Related,Good ??,3d85750c-0481-4af1-83a9-410146a130c9,,23/08/2023 10:59,23/08/2023 11:27,23-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4a3e5889-fece-41e4-b4ea-16450ce04701,Outcall,Returns,Service Centres Related,,dd08e1f0-7eb1-42ff-8794-20a27e2780d5,,23/08/2023 11:18,23/08/2023 14:10,23-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
422e8a02-5647-4543-8aa8-c623d09802c6,Inbound,Order Related,Installation/demo,,0666a759-2842-458f-a68c-fecd69623d27,,23/08/2023 11:16,23/08/2023 11:18,23-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
675dfe15-25e6-4c9c-a69a-e6598dcc2088,Outcall,Product Queries,Product Specific Information,,ed9a7f45-b829-4ce1-b259-b71b5c89e245,,23/08/2023 18:26,23/08/2023 19:09,23-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
4bd88447-847e-4cda-a57a-2668a8ac6f66,Outcall,Order Related,Order status enquiry,,500849d2-9e1a-462b-bdcd-1be10170ec12,,23/08/2023 14:37,23/08/2023 14:59,23-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
a64f8913-1d7b-49a1-879a-95dcb14b2f94,Outcall,Returns,Reverse Pickup Enquiry,,5a1e949c-7e4b-4e0d-a46c-46f04636c979,,23/08/2023 18:08,23/08/2023 18:10,23-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
e16469d2-c749-420c-97a1-64e4ff05f752,Email,Returns,Reverse Pickup Enquiry,,a52daf6e-30d6-45f4-84a0-753b5976b99c,10/08/2023 07:25,23/08/2023 22:24,23/08/2023 22:36,23-Aug-23,DEORIA,LifeStyle,269,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
60efa6fe-9ead-4c43-9549-cb9c520fb484,Inbound,Returns,Reverse Pickup Enquiry,,9aec7657-d4a1-4aee-b802-19c998c0a24b,,23/08/2023 10:49,23/08/2023 10:51,23-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
bc3ff16f-dd97-4b87-ad72-cbedd1953dbb,Inbound,Returns,Reverse Pickup Enquiry,,6717af28-ba63-4190-97bf-9ac834f9af90,,23/08/2023 12:52,23/08/2023 12:53,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
5a95d8da-d40f-43c1-a900-8a36218bad85,Outcall,Returns,Return request,,32b423c7-7b48-436b-9d2f-5cd4757b69d3,,23/08/2023 14:56,23/08/2023 14:59,23-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
54a91ee7-1411-44b2-88b8-c8f4319a9608,Inbound,Shopzilla Related,General Enquiry,I need more balance..,2d00ec37-0111-482c-bb8f-23a4af4ecd6c,,23/08/2023 16:48,23/08/2023 17:11,23-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,4
47990b5f-ca98-4dca-a57a-4d04192ed9a3,Inbound,Order Related,Delayed,,7ccf5849-91b9-4831-8469-7980db4a83f1,,23/08/2023 19:38,23/08/2023 20:40,23-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ac3d8dd8-1479-426b-af03-5e1f944f064c,Inbound,Returns,Return request,Very effective response from customer exicutive,681ac3a4-93d4-4da1-90cc-9fd9198e9c9e,,23/08/2023 20:56,23/08/2023 20:58,23-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9e7a67dd-c64f-4c63-90e8-c85914dfe18c,Outcall,Returns,Return request,,c1a9bc9b-b04d-4225-8fdd-cb6dcf7eb764,13/08/2023 10:22,23/08/2023 19:28,23/08/2023 20:52,23-Aug-23,HOLE NARSIPUR,Home Appliences,26490,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
b4a0a64d-0bb0-43f8-9a13-3ad79b10f39c,Inbound,Shopzilla Related,Shopzila Premium Related,,d9566508-e56c-486f-9166-764fb0156eb9,,22/08/2023 14:09,23/08/2023 14:54,23-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
de554096-5530-490e-b7f3-9234430a438c,Outcall,Returns,Fraudulent User,,17e9bedd-700d-475c-bf14-0ccb3066073c,,23/08/2023 10:31,23/08/2023 10:34,23-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
2a4f7ee0-623f-4c99-b889-f21af80ebbde,Outcall,Product Queries,Product Specific Information,"Send only the product ordered. Color,size,",f1dad6e1-e554-450d-a9f5-41ef76d7e86f,,23/08/2023 11:17,23/08/2023 11:20,23-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2934fcfe-ca65-4d89-aef8-9d05cd9beef9,Inbound,Order Related,Invoice request,Costmer service excutive very good,15ac65ec-c831-4917-ade4-ede1f11fe5a9,,23/08/2023 16:19,23/08/2023 16:29,23-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
cf6c1250-c31d-47c9-9d06-ea3264e199bb,Inbound,Returns,Reverse Pickup Enquiry,,a8d2d3e4-0487-48bf-a8d0-0d5f0b15d8a7,12/08/2023 09:02,23/08/2023 21:08,23/08/2023 21:10,23-Aug-23,KATWA,LifeStyle,421,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
fe024097-126c-4a6a-8094-e2cc51fbba33,Inbound,Order Related,Order status enquiry,,52921a60-857f-4d81-84b5-24f691d79917,,23/08/2023 17:25,23/08/2023 18:09,23-Aug-23,,,,,Stephanie Thompson,Emma Park,John Smith,31-60,Morning,1
3d1204e3-2a9d-4154-b69f-af501ad3339b,Inbound,Returns,Reverse Pickup Enquiry,,48a768c0-c9b7-4a09-96cf-7bd319de827b,,23/08/2023 21:47,23/08/2023 21:54,23-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
ceaa3f2a-15a7-4f6f-963f-c671405f7f8e,Email,Order Related,Delayed,,0ce9fc9e-051e-4a31-bf50-e757fd12b86f,,23/08/2023 08:44,23/08/2023 09:19,23-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,2
f44a65b5-5daf-4a09-859f-8a0d347bdb3c,Inbound,Returns,Reverse Pickup Enquiry,Product cancellation policy ,acbd5b1d-5a85-4a96-9b65-f4e3cf6221e5,,22/08/2023 23:59,23/08/2023 01:00,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
d69e47c4-562b-4a43-a476-5e1442d0ec1a,Inbound,Returns,Reverse Pickup Enquiry,,103e2cf9-490a-4622-9444-2a0100e7565c,,23/08/2023 10:52,23/08/2023 10:58,23-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6eaf6a03-5af7-4ccb-9123-9df3c351b500,Outcall,Returns,Reverse Pickup Enquiry,,ef048ae3-b2c6-4392-a369-d585e85b03c2,,23/08/2023 18:42,23/08/2023 20:43,23-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
57c3b206-7218-422c-8489-597d6b4a9bf3,Outcall,Shopzilla Related,Account updation,,bfcf1d8c-436d-4288-bdb2-43797a2c65f2,,23/08/2023 20:12,23/08/2023 20:27,23-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,1
7a72fd8f-d53d-4b34-8a67-822c0691551b,Inbound,Refund Related,Refund Enquiry,,caa226c7-68d9-40c2-9090-e4266e4543fa,,23/08/2023 20:37,23/08/2023 22:11,23-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
efd6332e-6ba7-4636-b9b7-ea074e1d1885,Inbound,Returns,Exchange / Replacement,,ccaab60a-bfcf-4721-8727-006e99dfc4c1,15/08/2023 21:04,23/08/2023 08:25,23/08/2023 08:27,23-Aug-23,BIHAR SHARIF,Mobile,32999,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
1873397b-0378-4abf-9de1-1d7a3b2cf2ef,Inbound,Returns,Missing,Very good ,bff3e42d-52dd-4cd8-99a2-21bc9c632aaa,,23/08/2023 18:23,23/08/2023 18:25,23-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
82499d8d-7e4f-4976-9e67-40a87e55eb63,Outcall,Order Related,Invoice request,,6b8ecf1b-f85b-44f0-9877-d703874c232d,,23/08/2023 12:02,23/08/2023 12:20,23-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
57c878a7-3171-41b4-92c1-16eb7ecefd64,Outcall,Returns,Fraudulent User,Good ,4bb02d65-81fe-410d-89a4-155e9dcc31de,,23/08/2023 14:30,23/08/2023 14:33,23-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
75feecf5-ed29-44f2-a8dc-e14bf0714887,Inbound,Returns,Reverse Pickup Enquiry,,fb395aa6-d8d4-4c6a-b5c2-07d1665377f6,,23/08/2023 11:21,23/08/2023 11:22,23-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
86d941e7-edf9-4aff-93d6-3d533ce7070c,Inbound,Feedback,UnProfessional Behaviour,,ea9d54dd-86cf-4d77-b1b1-d659b495810b,,23/08/2023 14:43,23/08/2023 14:50,23-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
363586ab-042c-49e4-b309-e3f1d958a705,Inbound,Returns,Reverse Pickup Enquiry,,e106faca-5be9-439c-bccd-79dc7c636abc,,23/08/2023 21:12,23/08/2023 21:13,23-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
3044664b-da63-41b2-b928-cd54e0e70ff9,Outcall,Order Related,Order status enquiry,,b39f503c-5f96-4046-acc1-2d82b1fe8e1f,,23/08/2023 18:03,23/08/2023 18:03,23-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e47e6b3a-ea7e-4b9f-b37c-692c1babae86,Outcall,Returns,Return request,,bc9d966c-033f-4e92-a5e7-63154ef8657f,01/08/2023 16:54,23/08/2023 20:29,23/08/2023 20:30,23-Aug-23,HYDERABAD,LifeStyle,549,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
7ea5b6dc-a080-46c7-bec0-b2be17d5a1af,Inbound,Returns,Fraudulent User,,ac674026-ed43-4c58-aaab-49f7030a1387,,23/08/2023 12:20,23/08/2023 12:39,23-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
6e8ba246-ae62-4d07-b260-54ff589d93f9,Inbound,Returns,Reverse Pickup Enquiry,,d26d0efd-32c5-4f3f-bba7-dc6062b79c2c,,23/08/2023 13:15,23/08/2023 13:16,23-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
6109138e-dbfc-4555-be54-a84cb6bc8971,Inbound,Returns,Reverse Pickup Enquiry,I trust Shopzilla before but now they Brock that trust by choosing the wrong seller because you guys I'm not able send perfect rakhi to my beloved brother on this rakshabandhan,cf42bc75-ea2d-4470-832d-6cd00c7d60b6,,23/08/2023 15:26,23/08/2023 15:30,23-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0a713fc9-7cfa-4892-9fe4-fc8aebf2dbeb,Outcall,Product Queries,Product Specific Information,,08cb6664-dfd7-4dcb-b1e6-32c7269ef40d,,23/08/2023 23:05,23/08/2023 23:07,23-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
21dc7453-04c4-48fa-94d7-4cb99995b170,Outcall,Order Related,Order status enquiry,?????????? ???????? ??? ?? ??? ???? ?? ??????? ?? ??????? ???? ?? ,710bfec2-4aa0-405f-9592-1f3628913b12,14/08/2023 17:48,23/08/2023 16:34,23/08/2023 16:53,23-Aug-23,DEORIA,Electronics,197,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
66e8dc87-e1de-4454-abaf-ffeaf2781db9,Inbound,Returns,Reverse Pickup Enquiry,,89730470-6c56-4182-b471-9ca67e114d69,15/08/2023 07:26,23/08/2023 16:49,23/08/2023 16:53,23-Aug-23,BANGALORE,LifeStyle,269,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
538c9d8f-8b78-4c8a-b318-7cd825140ef6,Inbound,Returns,Reverse Pickup Enquiry,,ae15dc76-f5f8-4d36-bd15-f6caed73042c,,23/08/2023 08:44,23/08/2023 08:45,23-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
4fb6dcbe-3390-4bb0-a9b5-33dc3a325709,Inbound,Order Related,Seller Cancelled Order,Good ,0915ce1d-39f5-4da0-8cd8-6e8aa440a758,,23/08/2023 14:06,23/08/2023 14:07,23-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
2c4fbcf8-1e18-43cd-91ba-e503423cd1b6,Inbound,Returns,Reverse Pickup Enquiry,,a4d8d450-2a88-4e01-a88b-c574136a8a76,,23/08/2023 10:23,23/08/2023 10:27,23-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,3
4886b04b-a1e8-48cd-8356-41e189ce3c8e,Outcall,Returns,Reverse Pickup Enquiry,,a9bd9425-114e-40e1-a0a9-ba6d52e4ea03,,23/08/2023 18:57,23/08/2023 19:04,23-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e77ddce2-42d1-4b7d-8020-a4439fb84488,Inbound,Product Queries,Product Specific Information,,239466b7-c8ec-4057-b862-987b0ac105e7,,23/08/2023 22:22,23/08/2023 22:28,23-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
c8eb54f6-90f4-4fb2-af6b-0a5cdcc668ee,Inbound,Returns,Reverse Pickup Enquiry,Ek dm Shopzilla or uske coustmer service walo ne coustmer   chutiya smjh liya h na  i shi se baat  a h na kuch jab mn aat ah call kaat dete h jab mn aat ah hold par lga dete h ye  i baat h eldm pure system   barbaad karke rakha h ekdm worst experiences rha mera dimag or   kharab kar diya ,bce3686e-91d6-4d5a-a28f-a814392f0e9b,11/08/2023 09:00,23/08/2023 15:03,23/08/2023 15:11,23-Aug-23,LUCKNOW,LifeStyle,1038,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
c742a2e8-934d-454e-9e12-ee18d270552b,Inbound,Returns,Wrong,,5b2ef0d7-1626-4a5c-a612-d8dacb151b4b,,23/08/2023 11:52,23/08/2023 11:54,23-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
afa33586-c9d3-46f3-b8d3-230b73ead42e,Inbound,Order Related,Order status enquiry,,6fd94299-ae6f-46fb-9da7-6d31e0e2eed9,,23/08/2023 14:44,23/08/2023 14:45,23-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0173e3ee-65e3-4276-80f0-949bd9efd730,Inbound,Order Related,Order status enquiry,,ad2ebea2-6b20-4d85-8919-412e6e668611,,23/08/2023 15:53,23/08/2023 15:58,23-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3efa0bc1-9736-472b-8a97-00452881a62c,Outcall,Returns,Return request,,1134e9b0-1340-48df-80fe-c6faefe1150e,,23/08/2023 19:22,23/08/2023 19:24,23-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
b9391275-4ba3-4e0d-a78e-2abb1338fa34,Inbound,Returns,Service Centres Related,,2e711881-ab90-49bd-842c-e9eeb486322f,,23/08/2023 19:47,23/08/2023 20:19,23-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
006083e9-38ef-45c9-8943-d2dd2d71cb02,Inbound,Returns,Reverse Pickup Enquiry,,53aab6c8-3418-4b75-8735-15c2c6648eda,,23/08/2023 19:42,23/08/2023 19:44,23-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
04bf6988-9cb4-444c-afdf-493affcd54e3,Outcall,Returns,Return request,Thank you ,4e9dbe58-3271-41e2-8fb3-bc93f5b982c5,,23/08/2023 15:26,23/08/2023 15:30,23-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2cfb8938-7bdc-4948-b2e9-87e7a25bf6a9,Outcall,Returns,Reverse Pickup Enquiry,,8d0515f2-889d-4a5d-a60d-c726abb331f2,,23/08/2023 18:21,23/08/2023 22:04,23-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
bd9cb888-80ab-4059-9870-3c397d981db3,Inbound,Product Queries,Product Specific Information,,2692de9e-3444-4423-8e0a-43b3d82bbdf9,,23/08/2023 09:13,23/08/2023 09:14,23-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,1
6fd8fa40-6d42-409b-9802-88ad480791bd,Outcall,Returns,Return request,,37edd15f-aec4-4dd4-89eb-a0968a16d457,,23/08/2023 17:03,23/08/2023 19:18,23-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
75ec32f6-4b60-489d-9864-6745019b22e1,Inbound,Order Related,Delayed,,73789981-b2e4-4a18-a76c-bbbcd66573d7,,23/08/2023 16:52,23/08/2023 17:12,23-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
edfa6ba9-7c14-46aa-ab5d-498bc8459f4e,Outcall,Order Related,Installation/demo,,e0c4dc51-ddd4-48a9-b540-83fd34100864,,23/08/2023 17:53,23/08/2023 17:55,23-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
8c85a3ea-561d-4647-ac88-16025ed8e60a,Inbound,Returns,Reverse Pickup Enquiry,Good ,38309cf9-8f25-495d-b90c-719513af3f6b,,23/08/2023 20:01,23/08/2023 21:09,23-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8688327a-eb89-4748-899b-e021c21fcc3a,Inbound,Returns,Reverse Pickup Enquiry,,ac505fb2-bff9-4ecf-a9be-a94e20e46fe8,,23/08/2023 23:45,23/08/2023 23:59,23-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
c81083c0-dfdd-4c9b-a9e9-88d8ad3ad45f,Inbound,Returns,Return request,,6d9d93f9-e730-4d5c-b58a-d6170aa2354d,,23/08/2023 23:28,23/08/2023 23:31,23-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
d536855d-76e0-4c3c-b089-0bff461010e3,Outcall,Returns,Return request,Good support ,695a61b0-845e-421f-91f0-f3b2d926a98d,,23/08/2023 16:12,23/08/2023 16:15,23-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
283d4aaa-c7e9-4b80-a232-a81adfc888cd,Inbound,Refund Related,Refund Enquiry,,236ae29f-9913-4854-9dd3-45177eeeda5c,,23/08/2023 21:18,23/08/2023 21:22,23-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
a6f84e12-6fc6-4c90-991e-abce2d8a08d9,Inbound,Returns,Reverse Pickup Enquiry,,d7ad38e6-e97a-475c-a5ad-e45c05b944bb,14/08/2023 07:32,23/08/2023 14:47,23/08/2023 16:20,23-Aug-23,MUMBAI,Home,18,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
eee7ab94-6c46-4d28-af39-293b4d77d916,Inbound,Returns,Reverse Pickup Enquiry,No,2320fb9c-3a42-465f-be44-4ae21bda5f1f,,23/08/2023 21:44,23/08/2023 21:48,23-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8af774db-53b8-4bed-be16-0a6a90df313c,Outcall,Payments related,Online Payment Issues,,32d0bbe6-974e-4c79-8aac-3136a1fe487c,,22/08/2023 21:18,23/08/2023 08:23,23-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,4
d92a4456-cd10-4bc0-8d5d-8fe520c8ae68,Inbound,Returns,Reverse Pickup Enquiry,,2f0e5d25-5cc0-4ecf-a117-b90bfc0bd31f,,23/08/2023 14:39,23/08/2023 16:38,23-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
9e66196a-4054-4848-99b2-4faa3230f56b,Inbound,Order Related,Installation/demo,,6e802ed9-edc8-4e2a-bc64-6b080ef73c44,,23/08/2023 15:27,23/08/2023 15:37,23-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fc616d80-42f1-42d6-9128-2b03f5605d62,Inbound,Refund Related,Refund Related Issues,CX care executive was good bt Shopzilla is not providing good services. It's taking very long time if this happens I will not going to purchase anything from Shopzilla.,58ab1dad-2a46-4bb1-826e-8da491983850,,23/08/2023 20:57,23/08/2023 20:57,23-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
0f73371e-8723-4d47-8f01-434a696d92bc,Outcall,Shopzilla Related,General Enquiry,Thank you customer service,60e1b2cd-668a-41b9-98ff-e7e1bfbda666,,23/08/2023 18:22,23/08/2023 18:23,23-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
80ac9437-2db5-44d4-9753-7912f76dccaa,Outcall,Order Related,Priority delivery,,6661bf9a-814d-4ef3-88ee-7f02eba15c67,,23/08/2023 18:27,23/08/2023 18:30,23-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
df8d2f40-37c2-4056-8f6e-40995ac64287,Inbound,Returns,Fraudulent User,,58c13d69-3e89-4270-84dc-992ef8347559,,23/08/2023 12:55,23/08/2023 17:23,23-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
0b7e5075-b5a7-4859-81ec-d21218cae229,Inbound,Returns,Reverse Pickup Enquiry,Your policy is seller friendly not buyer friendly .In no return product seller send any garbage  but no one to listen buyer problem.,5773e1f2-95e7-4679-9e40-ec32387f933b,,22/08/2023 21:55,23/08/2023 05:35,23-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,1
324594b8-33cd-45e7-b861-0d52b64000fa,Inbound,Cancellation,Not Needed,,2cde88b0-d31c-4a1a-87a4-c8cc8d8469cc,,23/08/2023 23:47,23/08/2023 23:56,23-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
5934405b-a6fc-4ea1-ac2a-fc6ca04569cb,Inbound,Order Related,Delayed,Aapse baat karke bahut  ,8c2412e8-3a74-4ecf-8272-6a1dedc6836c,14/08/2023 11:02,23/08/2023 10:48,23/08/2023 10:53,23-Aug-23,NAHARLAGUN,LifeStyle,349,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
d22d8beb-19eb-47e9-9a28-3d876031a3f4,Outcall,Product Queries,Product Specific Information,,2a87cda8-641c-4294-b6aa-6b318568913a,,22/08/2023 18:47,23/08/2023 20:07,23-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
f5e7be52-d4b0-4fcd-a49f-40fd7605d720,Inbound,Order Related,Order status enquiry,My problem solving ,6118af78-ddad-4955-80b5-3dcf2bda6d46,,23/08/2023 14:43,23/08/2023 14:43,23-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
ac66b7ab-aa7d-4733-8a99-5c85c2e1eab5,Inbound,Returns,Reverse Pickup Enquiry,,c73652a2-dce2-4afd-8161-f07e3cb5902f,,23/08/2023 09:09,23/08/2023 09:10,23-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
0e036fd8-9548-4811-b45d-ed9b10ddca8f,Inbound,Returns,Reverse Pickup Enquiry,,e413d114-d8c5-44ed-b7aa-8648bf51949b,,23/08/2023 11:13,23/08/2023 11:28,23-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
13f116a9-804c-42f9-b4b8-42e63ed84a94,Inbound,Returns,Reverse Pickup Enquiry,Not satisfied at all ,97e484a7-7dd1-46b4-ab50-91c2be0bf4ac,,23/08/2023 11:39,23/08/2023 11:49,23-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,2
c8ba5266-b946-41ab-a3b9-9c0636c25202,Inbound,Order Related,Invoice request,,c73d2c51-70c9-4cbb-9c8e-cff34a05f15f,,23/08/2023 21:11,23/08/2023 21:23,23-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
1f2ee4ca-4c47-455f-9337-95a1e614c0ae,Inbound,Refund Related,Refund Related Issues,,7b37036c-6388-4e28-95f3-f893219ef27c,31/07/2023 21:56,23/08/2023 12:29,23/08/2023 12:33,23-Aug-23,HASANPUR,Books & General merchandise,359,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
3e584b48-0dd5-4837-8a6c-4883a7783cf9,Outcall,Returns,Return request,,ad0e8e98-2172-4ce4-b8d2-96e4a6af2d73,,23/08/2023 19:34,23/08/2023 19:40,23-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,5
a5dc8005-57cc-470e-bc26-8c08afd19afd,Inbound,Returns,Wrong,,ea46480b-16b8-4266-916e-60b455e11bc5,,23/08/2023 23:05,23/08/2023 23:06,23-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
ed74723d-7f25-4a13-b9ab-f921b8dd2718,Inbound,Returns,Reverse Pickup Enquiry,,b099f64f-aafc-4a20-aa55-aeb307fff8e9,,23/08/2023 12:42,23/08/2023 13:41,23-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
2f3382eb-481c-4420-ba62-60242643de79,Inbound,Returns,Reverse Pickup Enquiry,Good service ??,8f5243c0-f150-4e0e-ab9c-26eccefe3642,,23/08/2023 23:05,23/08/2023 23:05,23-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
f11d1793-7d26-4099-a5cf-65da9678dc57,Inbound,Refund Related,Refund Enquiry,,468e40cc-d728-4c0a-8991-715c322bbdbb,,23/08/2023 15:47,23/08/2023 16:42,23-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,4
5c50d935-932b-4a45-89c7-73885d451e6d,Inbound,Returns,Service Centres Related,,c380aa7b-dc98-4016-a9df-5dd48a479a13,,23/08/2023 15:09,23/08/2023 15:13,23-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
64cfaea5-f65b-4e0a-9388-1db305508805,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,459d7887-2fe9-43cb-bc3c-5edc3a512baf,,23/08/2023 17:51,23/08/2023 19:00,23-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
6e0b9cb5-ceff-44c2-bc56-a6f699cbfe80,Inbound,Order Related,Installation/demo,"Bettry backup verry poor, only one day bettry backup, bedout fone connect, product is waste, my problem is not solve, I m so said, no custembercare support, your technation verry Frod ",5806627a-de88-418e-b6a8-0c757ffbf6b1,10/08/2023 00:28,23/08/2023 01:03,23/08/2023 03:04,23-Aug-23,MUMBAI,Electronics,6995,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
fe09979a-74b5-433d-a125-891fa6218ca1,Inbound,Returns,Exchange / Replacement,,753a6eb2-4dd3-450e-a877-a6c55e1d8049,,23/08/2023 11:21,23/08/2023 11:24,23-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
20d71087-1d10-45c9-88d0-4ef2dbc13e29,Inbound,Returns,Reverse Pickup Enquiry,,a5d121e4-e951-49b4-8358-20474184fe14,,23/08/2023 22:03,23/08/2023 22:03,23-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
45a0d10b-f108-410e-be32-7cc302a20a07,Outcall,Refund Related,Refund Related Issues,,a9e8ec49-ffee-484c-bbc7-f7dca280c0f4,,23/08/2023 01:31,23/08/2023 02:01,23-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
6d20120f-335a-4501-9017-c66c7df36e0d,Inbound,App/website,Issues with Shopzilla App,,d301de6f-9e67-4724-9aca-621914a5fc95,,23/08/2023 13:39,23/08/2023 14:57,23-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
3dd60f46-079e-4253-a8ba-8f20d7e35bdb,Inbound,Feedback,UnProfessional Behaviour,,98567e10-3bc4-499b-b5f4-681edbb2fa9f,,23/08/2023 00:50,23/08/2023 01:11,23-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,1
708f67b9-c15a-4ea8-8267-84728df85984,Inbound,Returns,Reverse Pickup Enquiry,Deliver same picture ,39b87d65-e13a-47ca-a244-a700a360bcb7,,23/08/2023 12:21,23/08/2023 12:34,23-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,3
ec11c87b-7a32-4115-a36b-5dd08b5a08ee,Inbound,Returns,Wrong,,dbac1728-b667-4b5e-a501-3c2acc33d5f7,,23/08/2023 21:36,23/08/2023 21:39,23-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
e18c5c2e-74d2-4d8b-82d2-7c629a5f622f,Inbound,Returns,Reverse Pickup Enquiry,,d5ca09e9-a6c7-4709-9ea9-384b9d096dbc,,23/08/2023 11:04,23/08/2023 11:19,23-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
1d7a0546-8bc1-447e-a33e-5348498176df,Outcall,Returns,Reverse Pickup Enquiry,,4c41366e-660f-430b-b073-68361000081b,,24/08/2023 17:45,24/08/2023 17:50,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
f2661030-9cd0-4e08-911a-4280aea4b1c2,Inbound,Order Related,Customer Requested Modifications,,1fe10b36-f2c7-4f42-8f8c-8e256dc1dca5,,24/08/2023 19:56,24/08/2023 20:22,24-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
37271f69-fe2d-4e6a-b765-0f49c1339981,Outcall,Others,Call back request,,9221e070-699f-4966-9d06-0cf56ceee166,,24/08/2023 16:10,24/08/2023 16:30,24-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
953bbead-5441-4bc4-8855-122050cba86d,Outcall,Returns,Reverse Pickup Enquiry,Problem to   nhi kya krte h. Smj nhi aata hmko HR baar nya bnda or problem whi k whi rhti  . Ek product h wo return hi nhi Ho rha h OR uski date pr date bs aage   h.. Or ye problem slove hi   Call kro to bs whi baat m aage forward kr  .. Or hota   h.. Kuch kariye iska ,a2943964-ff06-4e8e-a09e-25b40f7ccafa,16/08/2023 09:46,24/08/2023 22:16,24/08/2023 22:17,24-Aug-23,MEERUT,LifeStyle,338,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d8fa6495-b1de-421f-ad22-7dc6a0799054,Outcall,Returns,Reverse Pickup Enquiry,Nice ?? customer support executive ,1531b8ec-cec5-463e-9178-fc724fc97471,,24/08/2023 17:17,24/08/2023 17:18,24-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b6238694-fc2e-4804-9d3f-34fe1787bccd,Inbound,Returns,Reverse Pickup Enquiry,,279b2b93-ea34-4868-b78a-e7718135c901,,24/08/2023 21:27,24/08/2023 21:29,24-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,1
be2b430b-4b5f-4a7c-81e8-deb133663c3f,Inbound,Refund Related,Refund Related Issues,The consultant response was so polite ,42af40ea-d245-44f7-ab8b-9ad77fe4ca96,,24/08/2023 12:37,24/08/2023 12:39,24-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
133302f3-8ece-4be9-b896-93eb02208906,Inbound,Returns,Reverse Pickup Enquiry,Wonderful ,6bd824f0-d735-470a-887e-dfcd4c18a042,,24/08/2023 01:35,24/08/2023 07:35,24-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
94ce11f0-e312-471a-b21a-2cce28c1a0ce,Inbound,Order Related,Priority delivery,,15ab7ef7-0be4-41d0-8454-bba1d51b4b93,,24/08/2023 08:36,24/08/2023 08:39,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
4b9ead5d-4158-40c5-bbf7-352741505aa9,Inbound,Returns,Reverse Pickup Enquiry,,05c837de-e296-4615-83a8-9849ee2f0103,,24/08/2023 10:07,24/08/2023 10:48,24-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
82456a89-0ec9-44af-a01c-fbd575180940,Inbound,Returns,Reverse Pickup Enquiry,,151dd38d-f5fd-4e1c-89e8-159716a6a6ba,,24/08/2023 13:32,24/08/2023 13:36,24-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
b5758a50-d653-4027-81d1-5636a8ad5ae2,Inbound,Order Related,Installation/demo,If a product is raised for a refund then what would be the use of having add on's to that. Should have a way yo cancel that too,1b4140e6-205a-4765-b16b-93c877c85401,,24/08/2023 15:11,24/08/2023 15:13,24-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
2273b2e3-5018-412c-830a-07f5aea109ba,Inbound,Returns,Reverse Pickup Enquiry,,2fff7685-7560-4db2-9433-ab4ef479aa45,,24/08/2023 20:58,24/08/2023 21:22,24-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
77832870-6011-44e7-a292-63d902abf8fa,Inbound,Returns,Return request,,f34762cf-51e4-488c-b8a9-53b0a32e6cfd,,24/08/2023 15:02,24/08/2023 15:04,24-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
e000ff3a-5ae3-4e53-9f4e-504a63606872,Inbound,Order Related,Order status enquiry,,ec010fe7-0953-4fe9-9a5f-aec620d0d544,,24/08/2023 14:27,24/08/2023 14:28,24-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
0a284722-5f19-4890-a2c2-7223cd27ce4b,Inbound,Feedback,UnProfessional Behaviour,,fbb26815-1f9d-41ac-8953-6033c79b4201,,24/08/2023 18:47,24/08/2023 18:48,24-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
a335ebef-8b35-466a-9023-626fcb69e611,Inbound,Returns,Return request,Bad product and use product I m not happy,aa509bb9-c51b-447c-beb3-ce83bc2762aa,,24/08/2023 19:44,24/08/2023 19:47,24-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,1
d4e670da-5a3d-4f3c-80ad-94a973e5fdc3,Inbound,Refund Related,Refund Related Issues,"3 products are missing from my cart.one is  sugar one kg & 2nd is deos set wet.I have already paid the amount of these products beside this,you have not send me the products.kindly do needful otherwise i have to knock the doors of the court.",de390fc5-3b5e-4673-821c-bd1c18105acd,,23/08/2023 17:02,24/08/2023 18:58,24-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
fb9020bd-2876-4fb0-823b-0a1781a17498,Inbound,Returns,Fraudulent User,,e9133fc6-4184-47f0-9669-ba84e571099c,,24/08/2023 10:53,24/08/2023 10:56,24-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
d8b707b2-220d-4c8b-80d6-d73415343f5d,Inbound,Returns,Reverse Pickup Enquiry,,9d13b488-5536-4951-b068-35e2e22e0890,,24/08/2023 19:37,24/08/2023 19:38,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
302696ba-e56f-4856-9be5-661c69fd2ee1,Inbound,Feedback,UnProfessional Behaviour,,fe3002bd-be0c-4a24-9ece-1a55ee0b6b38,,24/08/2023 10:52,24/08/2023 11:27,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
352aa62c-1810-4c81-abd9-80254bbedf9b,Inbound,Product Queries,Product Specific Information,If product has no warranty clearly mention it & warn before purchase.,a324870d-d3eb-4193-96c7-1fae7fbe9b42,,23/08/2023 22:07,24/08/2023 08:40,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
09c7c238-2177-46c0-bd4b-f216c4fed389,Inbound,Returns,Fraudulent User,,70fa42c4-b766-464c-85dd-6160e78c6cca,08/08/2023 20:30,24/08/2023 09:57,24/08/2023 09:58,24-Aug-23,Mandsaur,LifeStyle,1066,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
16a54d35-eb6e-4e3e-9709-5bfbe709b524,Inbound,Order Related,Delayed,,5d8553be-9911-479e-8cb3-df336e7a0daa,20/08/2023 09:02,23/08/2023 19:04,24/08/2023 16:34,24-Aug-23,RUDRAPUR,Home,159,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
aed35d74-50dd-447d-b2e5-f5af697ea8dd,Outcall,Returns,Return request,,9d77560d-a4ce-467a-81b6-0c93ff3a2ca4,,24/08/2023 14:10,24/08/2023 14:12,24-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,4
53b78427-f2be-4b02-aa67-110518da9ed8,Inbound,Returns,Exchange / Replacement,Give me gift card 3500 query answer ,bfeff14e-eaa2-43bf-bbd0-8ff0041ecf34,,24/08/2023 18:59,24/08/2023 19:23,24-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,3
58fb3d82-9f5e-4eba-ba91-5b574cf274e1,Inbound,Refund Related,Refund Related Issues,,64496dc8-d8d3-4557-b4ea-5a5f7f3c25eb,,24/08/2023 20:08,24/08/2023 20:14,24-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
a249ed34-8e6b-4031-9734-90f65abeb8ab,Inbound,Returns,Reverse Pickup Enquiry,,3b38a5b4-4120-43d2-aa53-d32a9ca57f12,18/08/2023 20:05,24/08/2023 19:36,24/08/2023 20:09,24-Aug-23,HYDERABAD,Electronics,899,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
42642b5a-ecd3-4726-a122-f5112e015d52,Inbound,Returns,Wrong,,2c0bbd14-01c3-49ae-bd39-1e6e518d9c7c,,24/08/2023 21:04,24/08/2023 21:06,24-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c3dfcc85-0c07-400b-bc58-d8bb8c1a2bf8,Outcall,Returns,Reverse Pickup Enquiry,,edec6af1-6205-426d-8575-481633419d0c,,24/08/2023 16:13,24/08/2023 16:15,24-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
6fb1f262-dd85-4531-8f7b-e93d8ac44d17,Outcall,Order Related,Order status enquiry,,2faceb2f-d134-41cf-aa8e-caf441ecbe51,,24/08/2023 20:18,24/08/2023 20:19,24-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
48776318-df6c-4950-bd5d-05aab15fdd99,Inbound,Returns,Reverse Pickup Enquiry,,688cdfc6-6ea9-4733-8aac-6c8bb23cc440,05/08/2023 13:43,24/08/2023 19:22,24/08/2023 19:25,24-Aug-23,GANGTOK,LifeStyle,454,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,3
91363b45-d306-4a17-8d4b-b88e3bfcd050,Outcall,Order Related,Priority delivery,,effe6962-b259-4ff8-9003-0883994ab690,,23/08/2023 18:12,24/08/2023 23:39,24-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5c177c7e-ffb0-4d00-8a59-1d750b9a764e,Outcall,Returns,Reverse Pickup Enquiry,,dfd2ea78-f76a-4313-9f72-fc5d144c5360,,24/08/2023 17:49,24/08/2023 17:53,24-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
fbf438ad-3aa6-4283-bcf9-55002b6bcf75,Outcall,Order Related,Order status enquiry,,526653c6-5827-4313-9e3f-d317fd4f88b4,,24/08/2023 18:52,24/08/2023 18:52,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
20b46820-3050-43f1-ac6a-c3e5c1da2816,Email,Returns,Reverse Pickup Enquiry,,ef63d064-c2e7-4b54-b422-fba055de1864,,24/08/2023 22:48,24/08/2023 22:50,24-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,5
ba0c356a-99ee-4178-862b-a04a3571590b,Inbound,Returns,Reverse Pickup Enquiry,,202cfcec-6e39-42c7-b488-8402429af808,,24/08/2023 10:10,24/08/2023 10:12,24-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
39504a21-9542-4989-8efd-c2f7c766add8,Inbound,Returns,Reverse Pickup Enquiry,,516c10b7-f90b-452a-ac90-c0f61720e326,,24/08/2023 14:20,24/08/2023 14:28,24-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
310defe0-b4ee-4dcb-ae5f-b6126a8949b1,Outcall,Order Related,Invoice request,Good,e76ccf9a-588e-4608-9537-b62c3f65d569,,24/08/2023 19:37,24/08/2023 19:42,24-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
efea1234-9a2d-4d79-acdd-49b862d1df26,Outcall,Returns,Reverse Pickup Enquiry,"During the open box delivery, delivery executive should open the order and click the pictures of delivery item before entering the OTP in delivering portel updation ",2ffbbd81-8d59-4e4d-8e85-1766f1dcbe24,,24/08/2023 18:50,24/08/2023 18:53,24-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
baefb4f0-9a66-42b1-b826-f817766099f5,Inbound,Feedback,UnProfessional Behaviour,,4c3dea02-7c66-462e-8330-626c18be2ded,16/07/2023 00:40,24/08/2023 15:11,24/08/2023 17:20,24-Aug-23,AZAMGARH,LifeStyle,249,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
b3fb4e69-55b9-4bde-92e2-d3b998e1af9a,Inbound,Order Related,Delayed,Good ,171c7e2c-a37c-4024-ba89-34db210c9969,,24/08/2023 11:04,24/08/2023 11:04,24-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
3b4a5925-c0bf-41b3-9fb2-f04cc5399bb2,Outcall,Returns,Missing,,4c1f4bb4-4b59-4d32-8b43-dc99ff945f1c,,24/08/2023 15:47,24/08/2023 15:53,24-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
012e2020-af76-468b-aa2d-d26ce8823747,Email,Refund Related,Refund Enquiry,5,21642d9c-8a34-4681-bb63-520a8b7eab70,20/08/2023 15:47,24/08/2023 12:09,24/08/2023 19:42,24-Aug-23,KATIHAR,Books & General merchandise,232,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
c25f0c27-fe12-4d99-bcb2-fd24384ca3c9,Outcall,Returns,Return request,,61518e0a-050f-4bf4-b732-62ce3057ef3c,13/08/2023 14:10,24/08/2023 12:22,24/08/2023 12:34,24-Aug-23,RAJKOT,Electronics,698,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
c8dd4693-6544-44ae-8e07-9162a21bf04c,Inbound,Product Queries,Product Specific Information,,09edab22-7b09-4653-8de7-9f9b11bcce52,,24/08/2023 23:10,24/08/2023 23:11,24-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2aae5a91-72b9-4da7-ab4a-a6022b42309a,Inbound,Returns,Wrong,,85443a53-2a3f-4a31-a686-3393573dbdf2,10/08/2023 12:06,21/08/2023 15:24,24/08/2023 09:12,24-Aug-23,PALAMPUR,LifeStyle,499,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
51b6fec9-7c2d-4015-868e-a88fa4241013,Inbound,Order Related,Delayed,,17b09eec-a108-4312-8270-1b403a279ca8,15/08/2023 23:17,24/08/2023 10:58,24/08/2023 10:59,24-Aug-23,GOLA GOKARANNATH,Electronics,1099,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
a759f624-5c0b-4b2e-83c8-4040860123c3,Outcall,Order Related,Order status enquiry,,02cf2549-a7c9-4c8c-b1dc-c80a789704da,13/08/2023 23:54,24/08/2023 17:38,24/08/2023 17:40,24-Aug-23,PANNA,LifeStyle,469,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
9345fad5-e51c-4a47-a21d-6d6b9d615fd8,Inbound,Order Related,Installation/demo,,4773f30d-f6f1-4bb5-8eef-a33c2db8d98d,,24/08/2023 09:28,24/08/2023 09:30,24-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
9034b35c-aa2e-43fc-8a1b-47b8df4acd2b,Inbound,Order Related,Order status enquiry,Very good brother ,020a884d-dbf2-4eba-9f26-71defff59bc8,,24/08/2023 00:29,24/08/2023 00:34,24-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4b4dca65-5e33-4685-9fd0-136235d1ed0e,Inbound,Shopzilla Related,Shopzila Premium Related,I am satisfied ,715fb57f-deff-415f-b10d-1d8617130ad8,,24/08/2023 14:03,24/08/2023 14:05,24-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
27090d5d-0445-4f5e-bc0d-86021a631a32,Inbound,Shopzilla Related,Shopzila Premium Related,,148c9792-73a3-407b-bd52-16768c87d4a4,,24/08/2023 18:39,24/08/2023 19:33,24-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
0cdfc8c6-fa7b-4f44-847d-a10c066bb13b,Inbound,Order Related,Installation/demo,,e021d540-4a81-4ec6-876e-d2fe20211ba8,,24/08/2023 19:36,24/08/2023 19:43,24-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
7a0b3317-cc6d-4f7f-ab07-94c940553d6b,Outcall,Returns,Fraudulent User,,701115f1-23ca-42e4-b81b-bb0b290bd7bb,,24/08/2023 21:46,24/08/2023 22:38,24-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
200a760b-f085-47ce-8669-06a58a9dd1b5,Inbound,Order Related,Delayed,Ok,e6d64ef2-dee4-4286-a6d2-c347f4d287c1,11/08/2023 21:09,24/08/2023 23:09,24/08/2023 23:20,24-Aug-23,JAMSHEDPUR,Home Appliences,1099,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
8efd495c-5b8c-408d-9fc9-43e17c972f91,Inbound,Refund Related,Refund Related Issues,Alright ,b8236df4-1e03-4f6d-ad16-311cfa05f955,22/08/2023 13:32,24/08/2023 14:13,24/08/2023 14:23,24-Aug-23,DURGAWATI,Home Appliences,47999,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
aa4f46c1-5029-47d8-94ee-1c171d03c1f1,Inbound,Order Related,Delayed,,a8a58383-5816-41eb-ac11-cbe54e77eb9d,,24/08/2023 19:45,24/08/2023 19:51,24-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
132e2572-3c64-4bfd-ac37-26d8b55e2195,Inbound,Returns,Reverse Pickup Enquiry,,ca549ef2-d942-49fe-9411-f4f8c4b396dd,,24/08/2023 22:16,24/08/2023 22:18,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c4030bf0-37c1-4c31-a5f0-c666bc60d2fe,Inbound,Order Related,Delayed,,4bb7bc6f-0ebb-48ce-b2d3-be0068298d38,,24/08/2023 21:12,24/08/2023 21:15,24-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
d22d7ca2-0e4c-4a21-b4d5-4443cb2770e7,Inbound,Shopzilla Related,Shopzila Premium Related,,e2550e6c-65be-4246-8182-58b91f0cbc99,,24/08/2023 13:11,24/08/2023 15:25,24-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
54c499dd-c045-42fa-a79c-0530090b1a51,Outcall,Refund Related,Refund Enquiry,Thank,890cccaf-8255-4db1-a8ba-a7e71434ba14,,24/08/2023 17:00,24/08/2023 19:28,24-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
2b071ead-0e7e-45cf-a4cf-52538df6c94a,Inbound,Returns,Reverse Pickup Enquiry,,aef0802e-ceab-4ec4-84cd-0f76170924d1,,24/08/2023 21:02,24/08/2023 21:03,24-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
d19d4c86-0adf-4014-bf33-0293eb90e781,Inbound,Returns,Reverse Pickup Enquiry,,9f356c5e-51f8-4549-8d46-c5544422ca99,12/08/2023 20:13,24/08/2023 08:26,24/08/2023 08:26,24-Aug-23,JAMMU,LifeStyle,879,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
cccd12fe-ad09-4f04-b8ff-c094c82c2694,Inbound,Returns,Missing,Thank u sir ,8c8033ba-08d2-4e04-bc8e-7260e55272d5,,24/08/2023 08:30,24/08/2023 15:03,24-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
ede1f07b-60eb-4606-b64a-fce4c8ff57cc,Inbound,Order Related,Delayed,,59c2872e-952c-44aa-8056-79a093aba318,,24/08/2023 08:28,24/08/2023 08:33,24-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
160d0671-6176-4608-8f92-136533e566ce,Outcall,Product Queries,Product Specific Information,,c5fba03c-ddba-4af0-8693-c669d6bc626f,,24/08/2023 13:22,24/08/2023 13:25,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
9257b033-cb38-4c83-a309-6c200dea234c,Outcall,Returns,Fraudulent User,I love & best Shopzilla support,dc17fb81-bf31-4372-b756-0559232572a0,,24/08/2023 17:35,24/08/2023 17:53,24-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
048508e7-b62e-4c2d-ac7a-185799ada706,Outcall,Returns,Reverse Pickup Enquiry,,eb95366a-c88e-4044-85af-e7b2c2c0571e,,24/08/2023 17:37,24/08/2023 17:40,24-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
3617cb79-6386-427f-ab16-d05e348b81ad,Inbound,Returns,Technician Visit,,c59e2c46-2ab2-48a7-b309-66b3f804a5c7,08/08/2023 22:13,24/08/2023 07:25,24/08/2023 07:27,24-Aug-23,MUZAFFARPUR,Electronics,1799,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
bf3c2742-c6e8-48d8-8de4-12102e45fa05,Inbound,Returns,Reverse Pickup Enquiry,Helmet replacement policy me   15 din tak replace nahi kiya 2 din me   2 din me   asa bolte rahe plus member ke sath asa  e ho aakhir tuta huaa helmet muje rakhna pada ye to cheating hua na mere sath,b0e748d2-b769-4f2a-b2d8-e8904b50968c,,23/08/2023 22:26,24/08/2023 08:43,24-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
09a5e8c5-e462-4563-99be-f56cd0b23918,Inbound,Returns,Reverse Pickup Enquiry,Nice customer service,0c3cfe85-2211-4d79-922a-1158c794f1b3,,24/08/2023 14:46,24/08/2023 15:12,24-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
f5ec97f6-9ecb-44e3-b3d3-7429102f59cd,Inbound,Shopzilla Related,General Enquiry,,ab6bf20e-de88-41d0-bc19-f3613b5040b3,,24/08/2023 14:58,24/08/2023 15:00,24-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
fb4aca20-7cfb-4b85-8619-1ea9fc8cdb90,Email,Returns,Product related Issues,,3b7772ec-6ff7-4b53-9b4d-d2a4ba45b8f2,,24/08/2023 15:28,24/08/2023 15:42,24-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
81784781-e3a7-4846-9ffa-344a7ec88149,Inbound,Returns,Reverse Pickup Enquiry,i also need a solution asapI am very worried about returning this product,997090ad-c141-45ba-9afa-6f558b24fc27,,24/08/2023 21:28,24/08/2023 21:35,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
618cd124-b956-4a47-bd76-79c8c46972b7,Inbound,Returns,Return request, Improve Quality control ,c2f796e9-99e9-459a-a243-01a7ae5752a6,,24/08/2023 12:21,24/08/2023 12:29,24-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3464ca0b-0f4a-4b17-b5b2-fd14485c39ad,Inbound,Returns,Reverse Pickup Enquiry,,4dedbddd-c26d-432a-93c9-9895fd95b1ad,,24/08/2023 13:06,24/08/2023 13:11,24-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
edecc0d7-c0c9-4cc1-97c0-1d3704a038fb,Email,Order Related,Installation/demo,Bad service customer executive,8f9a8315-7dd0-41de-bcc3-c7e5f2345dea,,24/08/2023 19:24,24/08/2023 20:56,24-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
c74a51fa-58fc-48ca-b28a-555f3e6bdd35,Inbound,Returns,Reverse Pickup Enquiry,Need to update clause in \"No return\" policy in the case when customer receive totaly different product.,2a7ecdc4-e826-4154-aee6-f50b2b9e202c,,24/08/2023 19:25,24/08/2023 19:31,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
68bc2123-8bd7-4604-865f-2de705f8b7fe,Outcall,Returns,Wrong,,c77f1b48-6e1a-4c87-857b-d8fb1ff90c61,,24/08/2023 16:34,24/08/2023 16:34,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
686b8048-b1cd-4172-84c2-a56e31c10f1d,Outcall,Returns,Return request,,732a4e5c-8367-4417-9407-0ec363ff82c6,,24/08/2023 14:36,24/08/2023 15:25,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
98ef194a-a1ef-40c0-b5ab-82f504e649c0,Outcall,Product Queries,Product Specific Information,,04e18eb7-1245-413e-8a14-c025c0e82f8e,,24/08/2023 01:00,24/08/2023 01:42,24-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
77296a5f-4462-449b-8f6e-8f8bbe4e145c,Email,Returns,Fraudulent User,,6816fcfa-29f8-4275-b556-7171e3e8f97f,19/08/2023 00:51,24/08/2023 17:10,24/08/2023 17:45,24-Aug-23,BARASAT,Electronics,1929,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
638c14bc-60fe-432e-85f5-46f65abab1e8,Outcall,Returns,Exchange / Replacement,,0dfd6454-66bc-47e5-ad65-dd9aae98bdd0,,24/08/2023 16:56,24/08/2023 17:02,24-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
c666a0b0-a53c-4fd3-a67a-9a0ce08e1899,Outcall,Order Related,Delayed,,1856b2f5-5b5f-4c05-9b9a-1dc24ca06135,,24/08/2023 18:33,24/08/2023 18:45,24-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
9c379e11-43a0-452d-b0d2-2f5d039d1266,Inbound,Refund Related,Refund Related Issues,Thanks ,c51177c7-0fd7-4656-96b2-b5c8ab6843bc,,24/08/2023 20:01,24/08/2023 20:50,24-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
95172127-b7a3-4739-8232-503b24645359,Inbound,Returns,Reverse Pickup Enquiry,,b1172dde-4881-4967-bb91-ad78fe6dcdc2,,23/08/2023 22:45,24/08/2023 16:44,24-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
01248d94-ed86-4aaa-9127-fdc5b02afe57,Inbound,Returns,Reverse Pickup Enquiry,,598af473-0728-4b3a-8086-400595cdf034,,24/08/2023 07:55,24/08/2023 08:00,24-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2d24e98f-cf1f-46aa-bd0f-640184daa3d1,Inbound,Order Related,Invoice request,Invoice download and automatic invoice sharing features does not work in app/website,1bd245e4-f003-4711-9dc2-39c22f5b9dac,,24/08/2023 19:14,24/08/2023 20:03,24-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
1c59985e-52d8-42e4-b8cc-601bcda93bef,Inbound,Returns,Reverse Pickup Enquiry,,678cd3e9-1ba5-45f1-9573-a848848b425f,,24/08/2023 19:24,24/08/2023 19:29,24-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
588acbf2-4363-4a0e-93fe-884fefb00000,Inbound,Order Related,Delayed,Very much disappointed,309445ab-bf7c-4db7-a549-648aab6e6683,15/08/2023 00:49,24/08/2023 14:15,24/08/2023 19:01,24-Aug-23,MIDNAPORE,Home Appliences,12999,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
66cb1236-ce4a-4590-80ae-21c846a4c8e7,Inbound,Returns,Reverse Pickup Enquiry,,025da02f-695a-416c-9a07-c9f5e9577afb,10/08/2023 08:57,24/08/2023 08:36,24/08/2023 08:47,24-Aug-23,BERMO,LifeStyle,514,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
9ffd118e-3fd1-4603-93d4-68ea6f69f422,Inbound,Returns,Reverse Pickup Enquiry,,e649133c-2a08-4c28-a541-0c70a665fe96,,23/08/2023 22:09,24/08/2023 22:33,24-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
f6fa1319-7eda-41ad-a995-36a086c748cb,Outcall,Returns,Reverse Pickup Enquiry,,93b1eedf-1b59-4682-9d02-d64e45cb6956,,24/08/2023 17:59,24/08/2023 18:03,24-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
f59d7b3f-b7ef-4d68-84d4-b4b9c94421fc,Outcall,Returns,Fraudulent User,,c3e0fc1d-114e-4e2d-b3dc-a16bb448440d,,24/08/2023 11:49,24/08/2023 14:50,24-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
f5b1817d-7fb5-42ed-a102-9a669b547760,Inbound,Returns,Reverse Pickup Enquiry,Please understand the situation of the customer ,4fd144bc-d94b-42f1-a0a2-189c1aa45a5e,,24/08/2023 13:25,24/08/2023 13:29,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,3
7305e1ff-f11f-429b-a11d-f79025827b60,Outcall,Returns,Reverse Pickup Enquiry,,6e8f8057-2361-4aae-a47c-78bf9915d662,,24/08/2023 17:41,24/08/2023 17:43,24-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
7b07d87a-6ebe-4e3a-84e4-7e89c0c6a1a6,Inbound,Feedback,UnProfessional Behaviour,,64334b9e-2d92-4d36-92b2-b5105c5cc9ea,21/07/2023 17:21,24/08/2023 10:48,24/08/2023 10:59,24-Aug-23,DOIWALA,Mobile,32999,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
85043376-4989-480a-9512-39de5c33fd82,Inbound,Order Related,Delayed,,319e3bba-6342-4402-b037-719bb1cf4e44,,24/08/2023 09:02,24/08/2023 09:03,24-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
c527e5bb-e677-4d03-a56a-f66c0bd1d085,Inbound,Returns,Reverse Pickup Enquiry,,78cf2c83-6d34-449b-8311-aec7059f71b9,,24/08/2023 08:19,24/08/2023 09:02,24-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
f10c83a7-8b5e-44c0-959d-6f9dc3c62ca9,Inbound,Cancellation,Not Needed,,fcf45a80-1473-47ea-9b00-485d8a463121,20/08/2023 17:38,21/08/2023 19:25,24/08/2023 13:20,24-Aug-23,NASHIK,Mobile,13999,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
999e969e-24fc-4c3a-8624-db46e61b435d,Inbound,Returns,Wrong,,ea8106f6-4a72-4e2e-8054-1c7b7788574a,,24/08/2023 13:08,24/08/2023 13:10,24-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
bcd66f50-154e-4e29-b816-965e1ff82ab1,Outcall,Refund Related,Refund Enquiry,,6881d33c-b0e6-4380-b3c9-e11c6b2efdd8,,24/08/2023 20:29,24/08/2023 20:30,24-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
0bfe93b7-9d72-4500-8398-05e8920e6910,Inbound,Returns,Wrong,,22de6fd1-8b7f-4abf-bfa8-774aa80ccdaa,09/08/2023 07:59,24/08/2023 12:28,24/08/2023 12:30,24-Aug-23,SAMASTIPUR,LifeStyle,1499,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,4
dcecb15b-bb24-44b8-b529-aa938d0883a0,Inbound,Shopzilla Related,General Enquiry,,aee9973c-6692-44aa-b03b-18bd0a8c0c50,,24/08/2023 13:06,24/08/2023 13:42,24-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
537eec3a-46d4-4db9-80bc-f2c9d1e96ade,Inbound,Returns,Reverse Pickup Enquiry,,078e288d-e5f7-4cb9-8654-325bf80eb61b,12/08/2023 20:38,24/08/2023 14:27,24/08/2023 16:40,24-Aug-23,REOTI,LifeStyle,416,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
7db6e7db-2b38-4993-bb3e-89c8b2bbd798,Inbound,Cancellation,Not Needed,Good experience,b3edf77c-2f64-4bbc-8cff-c299777354ef,,24/08/2023 11:12,24/08/2023 19:58,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
3803ad87-d494-4d8b-86db-7d7b267f1098,Inbound,Returns,Return request,,50048053-d118-427e-aa8e-f86bba5fdfeb,,23/08/2023 17:37,24/08/2023 12:46,24-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
79392202-9f87-4d8a-80ee-d3490693489e,Inbound,Returns,Reverse Pickup Enquiry,,27500479-5772-403a-8284-46e4019fa9d9,,24/08/2023 19:24,24/08/2023 19:32,24-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
959b644f-b5aa-4104-924b-3eed7fa292a6,Inbound,Returns,Reverse Pickup Enquiry,,5e284676-71b1-474c-8b7c-2cfc8606662d,,24/08/2023 21:37,24/08/2023 21:38,24-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ab08102a-b8e4-4d12-a1ae-f508b3bcc993,Email,Order Related,Order status enquiry,Pls monitor the delivery consignment ,2282c81f-ceb7-4093-a9f6-25244040694a,19/08/2023 16:12,24/08/2023 21:10,24/08/2023 21:34,24-Aug-23,JAMSHEDPUR,Mobile,19999,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
287ced27-8408-495d-ab51-f5e696d3c61b,Inbound,Returns,Reverse Pickup Enquiry,Awesome support,d996c0e0-a9ff-4413-8845-4df315918b32,,24/08/2023 12:57,24/08/2023 13:10,24-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d2967d86-448d-4d1d-92a3-2ef7a1d5fe51,Outcall,Returns,Return request,I am very happy and very support Shopzilla executive my problam solve ,845d7c63-426b-40c0-a4b8-74082fcc2011,,24/08/2023 18:13,24/08/2023 18:21,24-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
432f46f9-c354-476d-9dd7-b43e5dd4c039,Inbound,Refund Related,Refund Related Issues,"As part of privacy policy, banking   do not allow screenshot, Shopzilla should update their policies with changing times",178b9a0c-cb41-4337-8248-c20d607aca31,11/08/2023 12:26,24/08/2023 10:57,24/08/2023 11:08,24-Aug-23,MUMBAI,Books & General merchandise,402,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
5c946dc1-fb92-4430-921d-267e0456a8de,Inbound,Returns,Reverse Pickup Enquiry,Very good person lam happy with talking,70bbe16f-286c-44de-bedb-5e010ed6aba7,,24/08/2023 07:54,24/08/2023 07:55,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
aa09c2ba-85b9-4835-859a-25dc09133676,Inbound,Order Related,Delayed,No,5d4c7da1-8791-42fa-ba10-f68d00baafc4,,24/08/2023 11:16,24/08/2023 11:19,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
59207231-9a01-4cd5-9768-b8b2e2294449,Outcall,Returns,Reverse Pickup Enquiry,,46dd180c-8da2-49d0-9316-afef4832fad3,,24/08/2023 14:44,24/08/2023 17:10,24-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
24380ad5-d0c2-44bc-9be2-d11f146e69c7,Outcall,Shopzilla Related,General Enquiry,,21c4f5da-ac1c-4e2d-946e-e2ea6472b55c,,24/08/2023 17:23,24/08/2023 17:26,24-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7a305881-784a-4e55-88b0-74713330f9ca,Inbound,Returns,Reverse Pickup Enquiry,,c1092fb3-6a9d-4584-914e-aa76a5d0bc47,10/08/2023 11:31,20/08/2023 12:41,24/08/2023 10:38,24-Aug-23,NEW DELHI,LifeStyle,1097,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
c2940ad6-c830-4a68-9337-7b5fc9ae9fa5,Inbound,Returns,Reverse Pickup Enquiry,,b8131bef-1729-4f62-94ab-cc89117c087d,26/07/2023 01:27,24/08/2023 11:31,24/08/2023 11:41,24-Aug-23,KANPUR,Electronics,13990,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
6d0542c3-00b2-41df-af55-70cbe860bfc5,Inbound,Returns,Service Centres Related,,8bb39ec7-b7b4-4755-ac40-7c662f6f6c2f,,24/08/2023 08:00,24/08/2023 08:02,24-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9d394211-2298-43bd-b96a-61ec3565203f,Inbound,Order Related,Order status enquiry,Good support ,a0f4db7b-004d-474f-93bd-8ede7e37f195,,24/08/2023 22:24,24/08/2023 22:26,24-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
4f5293a6-0e23-49dd-9e4c-f6f33bfb73b2,Inbound,Shopzilla Related,General Enquiry,5*****,0d8b4463-7c67-42ed-84e6-e57f7e303840,,24/08/2023 22:57,24/08/2023 23:04,24-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
3275be4f-a438-4d06-b5c8-ac66447042aa,Outcall,Refund Related,Refund Related Issues,Very poor quality ,81878946-5268-4fb8-8b70-5e5e5fe084bb,,23/08/2023 11:31,24/08/2023 00:48,24-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,1
1b7977c9-e55f-41ff-b48b-262d776e5ea9,Inbound,Order Related,Order status enquiry,,261dad95-7eee-4485-ab0e-c742c53490e6,,24/08/2023 13:04,24/08/2023 13:05,24-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b9f84b25-cd58-4929-bf84-aa60c540477a,Outcall,Returns,Reverse Pickup Enquiry,,0f104ed0-055e-4e6d-a7c9-8070d899d6b7,,24/08/2023 15:48,24/08/2023 15:50,24-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
96b0098b-5d0b-4cf2-b711-8ba68d988e19,Inbound,Returns,Reverse Pickup Enquiry,,5d13c2d1-20b7-4446-bc8e-d8f1b356a8b2,,24/08/2023 10:34,24/08/2023 10:40,24-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4e289a46-3a7d-4cf3-b335-27611f9b4b03,Email,Returns,Reverse Pickup Enquiry,No,7b3d6c1e-0598-4db7-98ea-3407606a7153,,24/08/2023 19:16,24/08/2023 19:30,24-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
c40e9e17-47d6-4457-bb29-6464d56384f1,Inbound,Cancellation,Not Needed,"It is abt the delivery agent. Make sure they behave if not politely then not rudely as well. They are only connect with Shopzilla,their behaviour is reflection of what Shopzilla stands for.",47c2fa74-99f3-4d3e-8a22-456c2b44a096,16/08/2023 18:30,24/08/2023 14:39,24/08/2023 14:41,24-Aug-23,INDORE,LifeStyle,1210,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b9059c3f-b2df-47e2-827e-11d4e92bf6ff,Inbound,Returns,Return request,,54d104c5-4f8a-4f93-b292-b0bf1bde7795,,24/08/2023 00:35,24/08/2023 00:37,24-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
13a2d426-ec1d-4e20-83ac-7ac8eec75dea,Inbound,Returns,Reverse Pickup Enquiry,,f4421aa1-e7a8-4305-bc0b-a365fbb00a83,,24/08/2023 05:12,24/08/2023 05:13,24-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
ea27ad49-f3ff-4a3d-8a46-33b44c1514dd,Inbound,Returns,Wrong,She was very polite,3b94dbd1-5641-462b-8f5f-415a2f0b6ffb,,24/08/2023 13:07,24/08/2023 13:09,24-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4a5298d2-1c43-40dc-b6ca-92e6d99272c2,Outcall,Returns,Fraudulent User,,53960f54-f5c5-4b95-a320-82c87ac03287,,24/08/2023 14:35,24/08/2023 14:48,24-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
432f1141-c5cf-4498-89d4-9bf032bd8811,Inbound,Order Related,Delayed,,197538e2-1699-4d8d-ba9a-795701608bb2,21/08/2023 08:45,23/08/2023 22:47,24/08/2023 00:11,24-Aug-23,PATNA,Electronics,1199,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
e7a7f249-25e7-4b80-8704-354b8269e030,Inbound,Order Related,Installation/demo,,6d396bcd-d27b-4272-a4d6-0049c4e31f9c,,24/08/2023 07:05,24/08/2023 07:07,24-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
2407a194-6d30-4cf4-8456-dd7fce84d58d,Inbound,Shopzilla Related,Signup Issues,,ccbd419e-01bb-4a0b-bdc4-2b8e7ab0dcc4,,24/08/2023 18:50,24/08/2023 19:03,24-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f46a812f-43b4-4c84-8696-ce7ca478cc28,Inbound,Order Related,Order status enquiry,By reducing paraphrasing scripts. It takes more time.,349ee640-d457-4ac3-967d-8ef0c97ceeab,20/08/2023 15:20,24/08/2023 21:14,24/08/2023 21:20,24-Aug-23,VARANASI,Furniture,9095,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
56f6cb54-3986-4859-bfbb-131adeb4cc17,Inbound,Returns,Reverse Pickup Enquiry,,393040de-b02a-4efa-a002-25679ec80c7b,,24/08/2023 11:41,24/08/2023 11:44,24-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
34262293-2f2a-449f-a00d-268c89f09ade,Inbound,Payments related,Payment related Queries,,6cc18378-9000-40c0-8786-91038cd5a1fd,,24/08/2023 13:31,24/08/2023 13:31,24-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,4
bf57ebc0-b989-4d7e-8a17-d8e8805c25f1,Email,Returns,Reverse Pickup Enquiry,Thanks ,dbecc3a8-5bb0-43ca-a9e3-94df217ceb4c,07/08/2023 19:19,23/08/2023 22:33,24/08/2023 01:17,24-Aug-23,DADRI,Home,2404,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4c5e8b69-a5c5-42c1-9c76-b12dc1d556f2,Inbound,Shopzilla Related,General Enquiry,,667fe19c-2fbe-4ae9-b999-1670280d69e1,,24/08/2023 21:49,24/08/2023 21:50,24-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
103f2e90-a6ee-40ab-b660-2273cd467c4a,Inbound,Returns,Exchange / Replacement,,0660d1f5-7599-444b-99a4-8a16934be908,,24/08/2023 18:31,24/08/2023 18:36,24-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
304a30af-849f-448b-b8d1-48d5a7704499,Email,Shopzilla Related,Signup Issues,,49206ae6-8777-422a-a053-8d71ee66a527,,24/08/2023 16:57,24/08/2023 16:58,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
0f04fd38-657d-406e-b45b-e85ddf3bb06e,Inbound,Refund Related,Refund Related Issues,,1ef3b36a-86bc-4077-89ea-09d90b059f98,,24/08/2023 18:40,24/08/2023 18:40,24-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
1f7f4ca6-8995-4f52-b7b3-87cf527a5306,Inbound,Returns,Wrong,,9a3d997d-3a9b-4889-91a6-4279bf5aaa6e,10/08/2023 10:33,24/08/2023 14:27,24/08/2023 14:29,24-Aug-23,MANAVADAR,LifeStyle,8582,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
4aa0ff8c-7eb1-4773-b8ce-d0905fc75546,Inbound,Returns,Return request,,a4ffb41f-50cb-4be6-b043-f8996642397a,,23/08/2023 17:47,24/08/2023 17:59,24-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
c0040e5d-81eb-4179-9470-f780161e3347,Inbound,Returns,Reverse Pickup Enquiry,Good ,88ef3e4d-2168-4ea0-b1c8-727ba811db39,,24/08/2023 13:05,24/08/2023 13:10,24-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,4
c41b87d5-b3e5-4a3b-8ab9-c6864d17abc4,Inbound,Returns,Reverse Pickup Enquiry,,809f0fa7-b4cc-4709-9739-b5b00370382b,,24/08/2023 13:26,24/08/2023 14:22,24-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,3
8ca75cfd-6f76-451c-80a9-30693351981c,Outcall,Returns,Reverse Pickup Enquiry,Missing items received in my order.,9680b8d5-e3fa-49f1-bcd0-fefa953dc51e,,24/08/2023 16:50,24/08/2023 16:54,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
ebea8a5e-f3ff-4f1e-a258-b967304882a7,Outcall,Feedback,UnProfessional Behaviour,,fd2bf30d-4d08-4ced-b2b0-4bf65e56d3f4,,24/08/2023 17:59,24/08/2023 18:04,24-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5131c319-74dd-4e28-86d2-3d4055d2bc9f,Inbound,Order Related,Installation/demo,I ordered oppo enco air buds 2 pro and I am not satisfied with the comfort so obviously I want to return my order but policy does not allow so finally I am very unhappy with Shopzilla experience ,151dfd86-4121-45a2-a7e4-baff5fdd8666,18/08/2023 14:11,21/08/2023 19:50,24/08/2023 12:29,24-Aug-23,BALLIA,Electronics,3499,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
85f03a51-2e56-48ae-8785-b0590ee8a20b,Inbound,Returns,Return request,,ea9b3ca8-5ea4-4292-b85f-7c3e3bde54b7,,24/08/2023 09:40,24/08/2023 22:14,24-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cd8f95d7-7e8e-4f6b-af60-174bd2b6a58c,Inbound,Returns,Reverse Pickup Enquiry,,55d496a5-bbe6-41ba-9e66-354673107e01,,24/08/2023 12:25,24/08/2023 12:34,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
9fedaf70-e0ac-4c58-b1c2-ed1ad871f637,Outcall,Returns,Wrong,Verify the sellers properly so many cheap quality products comes in Shopzilla.,3f993ea6-f184-4b99-ae4f-e727d35066fc,,24/08/2023 15:49,24/08/2023 15:56,24-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
83b0443e-44f5-46b0-9196-0f354e1e437b,Outcall,Returns,Reverse Pickup Enquiry,,7524e781-be85-4d12-83f7-8945cb7a5957,,24/08/2023 16:02,24/08/2023 16:08,24-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
226c6575-5d54-434d-86b2-1b12330bdefa,Outcall,Order Related,Delayed,Mujhe aapse baat karke bahut achcha  ,cbc160e3-159d-4837-9118-8e81d0d6535a,,24/08/2023 16:46,24/08/2023 16:56,24-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
1dee6ed6-e489-4d95-b8de-806e40995e5a,Outcall,Order Related,Installation/demo,,38247e5a-913d-4c89-8d81-c9f2e667f846,,24/08/2023 15:36,24/08/2023 17:30,24-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
4c963911-4795-4015-a509-46cb2566a409,Inbound,Order Related,Order status enquiry,Nice ,fcc7e8be-c1e8-4769-bc43-6d96049550db,,24/08/2023 19:52,24/08/2023 20:19,24-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
1ffd1416-292a-4eaa-b2d2-a1015ea2582f,Inbound,Order Related,Delayed,All right ,b6241201-5002-4363-b3aa-84d17e686b2e,17/08/2023 08:15,24/08/2023 10:29,24/08/2023 18:22,24-Aug-23,HAMIRPUR,LifeStyle,299,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
9650a4a2-f71e-4dda-86ce-bdea4d211649,Inbound,Order Related,Delayed,,4b07d320-c6e3-4004-8933-e9dbcff74153,,24/08/2023 13:58,24/08/2023 14:00,24-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
d1ffd442-4aec-472f-943f-a867ec77c19d,Outcall,Returns,Reverse Pickup Enquiry,,05ba7f72-9154-45e3-a2db-7698712721ff,,23/08/2023 18:54,24/08/2023 05:30,24-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,4
0da37c3f-d7cd-4654-8745-d4ae4a1a50c7,Inbound,Returns,Wrong,,2f95908a-c52e-44fe-86a1-ec9498bf865c,,24/08/2023 22:32,24/08/2023 22:42,24-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
c3f8ee8f-3946-45fd-b0a1-74b19c12ba47,Email,Order Related,Delayed,,f1567dc4-c5c6-4536-bb1b-5ff829b309b1,,24/08/2023 18:47,24/08/2023 18:48,24-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
48d73684-cb65-41f9-a381-631054ae9d4b,Inbound,Returns,Reverse Pickup Enquiry,,e9f2b463-5f4a-42d6-91bf-24a926992f20,,23/08/2023 22:24,24/08/2023 15:09,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
be045e85-8913-4e2b-85d2-83b5be5e6b7e,Inbound,Refund Related,Refund Enquiry,Better,2b3a1e34-caf1-4b29-b2ea-2356982c41d0,,24/08/2023 22:13,24/08/2023 22:18,24-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
01678694-a128-475b-9fc8-94590674decb,Outcall,Returns,Return request,Good,1c36a0a1-6a8d-4558-beaf-0115c08ddfbe,,24/08/2023 20:34,24/08/2023 20:38,24-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
a3da65ae-17af-45ce-95e3-57d89796c7ba,Inbound,Payments related,Online Payment Issues,,84d22057-6679-46ce-a42f-535ab4368cd1,,24/08/2023 13:26,24/08/2023 13:27,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0bcf74d5-898b-4a4c-9f86-f79a5d8984e9,Inbound,Offers & Cashback,Other Cashback,Good ,d0d1050f-15e0-4e15-9dfb-5270280a6b5b,,24/08/2023 13:33,24/08/2023 13:37,24-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
0da9e82f-112d-46c5-917c-0615549e6907,Outcall,Order Related,Order status enquiry,,6d861f18-6bb7-4e55-820f-fe1a31217142,,24/08/2023 20:53,24/08/2023 20:54,24-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b10cebda-af7c-497d-9378-3b181d6d5dfa,Inbound,Order Related,Order status enquiry,,df24d75e-fc29-48f1-b4ae-7e4b528293cb,,24/08/2023 14:05,24/08/2023 14:08,24-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
a6a8eb29-c65b-48b9-a0c7-c33cb0531d9a,Outcall,Order Related,Order status enquiry,Best product,8fea6bdb-71ea-4027-ad67-c9202d4ecced,,24/08/2023 11:35,24/08/2023 11:43,24-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
8f683804-8237-45f4-93fe-6949f8821d50,Inbound,Returns,Return request,Very good my request  ,82c4b403-86de-4bca-954d-953ab4b3d468,,24/08/2023 19:13,24/08/2023 19:15,24-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,4
c93027db-4ce3-4211-8772-331403dd63f7,Inbound,Returns,Reverse Pickup Enquiry,,309f0f95-755d-4673-8cd8-e6354e3fbf98,,24/08/2023 10:46,24/08/2023 10:47,24-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
200527ec-f63c-468e-adde-a4727cf18ddc,Inbound,Shopzilla Related,Shopzila Premium Related,Customer executive talking good,10fa001e-ed93-4e3a-a609-6b21f5c1511e,,24/08/2023 13:35,24/08/2023 13:35,24-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
8b3b1b89-15ee-4dcc-8edf-75e4b8cead91,Email,Order Related,Delayed,,608c6494-9b2a-4c69-a9e2-50da47355433,,24/08/2023 19:37,24/08/2023 22:41,24-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,4
b3253ec8-6a8e-41a1-b174-961ec57b64c3,Outcall,Returns,Fraudulent User,,99027bf6-0e8e-41fd-bb3e-9fabf1d32fe4,,24/08/2023 19:26,24/08/2023 19:26,24-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
0997694b-f6de-4314-8a16-9327d56b3eb3,Inbound,Order Related,Order status enquiry,,44313dee-ac1d-4c34-a756-606e2da048f1,,24/08/2023 15:19,24/08/2023 15:22,24-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
08d77388-acec-4bc3-b516-25fd51ff86c8,Inbound,Returns,Reverse Pickup Enquiry,,856658dc-2a3a-4047-bbc9-0ebeae6b196a,,24/08/2023 18:56,24/08/2023 18:56,24-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,1
9124a6f6-117a-4165-bd84-d674e474f109,Outcall,Order Related,Installation/demo,,a717dd5a-3ef0-4a4e-af61-f40ed0163bff,,24/08/2023 19:22,24/08/2023 19:26,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
fd1f1530-0727-40f5-8eaa-cf8445c6634d,Outcall,Product Queries,Product Specific Information,,0bb5c09b-293c-4ae1-af34-cf1df0580b9f,,24/08/2023 23:03,24/08/2023 23:04,24-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,2
8b47c11d-b3bc-455d-a2a9-614e2ecd0bac,Inbound,Returns,Fraudulent User,,d1ddde05-d43f-45c9-850a-d8cd925443e8,15/08/2023 08:41,24/08/2023 12:25,24/08/2023 12:28,24-Aug-23,PUNE,LifeStyle,1154,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
ee13fe49-92ed-4800-aca9-c91432980a2e,Inbound,Returns,Wrong,,1393252e-2975-4c55-b878-646bf450345e,17/08/2023 09:15,22/08/2023 14:41,24/08/2023 08:15,24-Aug-23,NEW DELHI,LifeStyle,751,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
50f33a08-05ad-49a7-87fb-9b3eccb85096,Inbound,Returns,Reverse Pickup Enquiry,Nice,ae4a2f28-ea50-496d-83df-06bc313def3f,,24/08/2023 10:30,24/08/2023 10:32,24-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
fa6038dd-77dd-4a83-8349-6f3ea8684f6c,Inbound,Cancellation,Not Needed,Quick connect with you ,8dd3abf2-1876-4ffc-91d4-a81a87ff8a3b,,24/08/2023 10:52,24/08/2023 10:57,24-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
8d99ab30-8d70-47b1-8dc2-0b953d0a3602,Inbound,Returns,Reverse Pickup Enquiry,,5ff90057-a7d5-45af-9339-e439a47efbb2,,24/08/2023 17:58,24/08/2023 18:01,24-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
a8bd6d80-6517-44e8-a91d-5ee0248ba453,Inbound,Returns,Return request,,a6420767-055c-4296-a3da-5fc2db457019,,24/08/2023 11:21,24/08/2023 11:24,24-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
c6a1de94-e29e-4f9e-9519-533b5411f9fe,Inbound,Cancellation,Not Needed,,1f628359-be99-4a7c-a0df-034ea2a72c10,,24/08/2023 14:25,24/08/2023 14:29,24-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
86b840e1-1c10-4e08-88c1-c0929a2dd496,Outcall,Returns,Reverse Pickup Enquiry,"Three times, I have faced problem,  but no solution yet....",eb7e2607-ad15-4746-b04d-09b993d862c8,,24/08/2023 15:44,24/08/2023 21:18,24-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
ad60a8e3-7ba1-43e5-94b3-31051ceb6bb8,Outcall,Returns,Wrong,,bda214a6-6441-4563-8c9b-1de34e232acd,,23/08/2023 23:30,24/08/2023 08:56,24-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
e846c0f1-959f-465c-9805-44f2fe845fc4,Inbound,Returns,Return request,,2699d536-b06b-4d24-8ad2-eb74b503a2c0,,24/08/2023 11:15,24/08/2023 11:17,24-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
7d06cbdb-db46-453a-b5f1-034bdbf71fe7,Inbound,Shopzilla Related,Signup Issues,,644580b5-1e8b-4f72-964e-23b527967d11,,24/08/2023 14:57,24/08/2023 15:05,24-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
dc794ed9-956b-4af5-8edc-6ffc25ee4c4e,Outcall,Returns,Reverse Pickup Enquiry,Improve your Updated details and all service regarding issues ,d736aa72-1c98-4a32-96a3-67f201d8af17,,24/08/2023 17:44,24/08/2023 17:59,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
efe665c6-78b4-4645-9237-e074ed449a92,Email,Returns,Return request,Delivery partner number ,fb327d86-9bf2-47fe-82a5-a628fc35c22b,,24/08/2023 17:52,24/08/2023 18:09,24-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
e723da72-a0cf-4b7c-998b-2027954fbf67,Email,Returns,Fraudulent User,,ade314a0-5411-4515-beef-78908573935a,07/08/2023 16:26,24/08/2023 15:36,24/08/2023 16:16,24-Aug-23,MUMBAI,Electronics,1599,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,3
8ed41c5e-2720-4e30-a46d-635bea1781f3,Inbound,Order Related,Order status enquiry,,ed4fcc72-4bae-4719-a80a-1d6e75be44b1,,24/08/2023 18:06,24/08/2023 18:06,24-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
20557685-1bb7-4959-807a-a632308d4f62,Inbound,Returns,Reverse Pickup Enquiry,,dbd1b086-6ec1-4507-8075-53d971ad3f2a,,24/08/2023 08:37,24/08/2023 08:44,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
54600a87-0545-4de8-8e9d-37e6e0f984dc,Inbound,Returns,Reverse Pickup Enquiry,,1ae3654f-04d9-49a3-afe3-22ccfac4440f,,24/08/2023 10:18,24/08/2023 10:20,24-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
3dcda816-37c1-444c-962f-bd63d5a79099,Inbound,Returns,Missing,,28bdebc9-341c-4578-ad56-32eecacb83d8,,24/08/2023 21:15,24/08/2023 21:17,24-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
38ea1c0c-cff8-4a13-8ab3-e33b27a6f09b,Inbound,Returns,Reverse Pickup Enquiry,,4e1a802f-1a0e-433e-8db1-d9fa86309fde,08/08/2023 18:54,22/08/2023 19:16,24/08/2023 16:04,24-Aug-23,JAMNAGAR,Electronics,1589,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
9cd457b1-4a92-43a5-bbd3-d073190b5059,Outcall,Order Related,Installation/demo,good service,f98e3aee-862c-4fce-927c-b46e929bde63,20/06/2023 22:48,24/08/2023 20:26,24/08/2023 20:32,24-Aug-23,MUMBAI,Books & General merchandise,13799,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4bb58990-180a-4fea-b16e-6c6d9fbaa3a1,Inbound,Returns,Return request,,24abc4cc-cda1-4c58-a443-b51a953eaca4,,24/08/2023 09:36,24/08/2023 09:39,24-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
18ac4939-6030-4027-8048-2e1acf70504e,Outcall,Returns,Fraudulent User,,06ebd80e-1162-4e0f-b6be-16c125105cec,,24/08/2023 17:14,24/08/2023 17:26,24-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
93d59f71-0b23-4b71-9c62-524a746a6c98,Inbound,Order Related,Installation/demo,Very bad service this time ,4e25d6ad-d41f-4526-a99e-fd25d751158d,,24/08/2023 18:10,24/08/2023 18:52,24-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
7cd8c31f-a25c-4a99-ac0d-6d4680033a43,Email,Returns,Reverse Pickup Enquiry,Shopzilla very good ??,9e4b5a93-9a8a-421d-ac55-f10eee58e838,,24/08/2023 18:30,24/08/2023 18:33,24-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
9c54fad4-106e-44f8-b9c4-aaec9139ecbf,Outcall,Returns,Return request,,8db1b28c-6704-483c-a8da-f27a4df2fc7c,,23/08/2023 18:23,24/08/2023 10:08,24-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
4f7bfc57-0736-401b-a8e0-7d79ad113db8,Inbound,Returns,Return request,????? ??? ? ???????? ???????? ????? ad,bc91141f-5d3a-4a5a-918a-9629e8f1f738,,24/08/2023 09:54,24/08/2023 10:04,24-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
f4d1ad2b-f05b-4613-841f-7b9d988858cc,Inbound,Returns,Return request,Good ,cc4cb545-987a-4ab7-bf3a-6dc29679a946,,24/08/2023 13:43,24/08/2023 13:44,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
7db4cd40-da4f-4554-96f3-cb2e094f316c,Inbound,Payments related,PayLater related,VERY GOOD,9604c543-d410-4151-adce-5de924434bb4,,24/08/2023 11:34,24/08/2023 11:35,24-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
25949d1d-0711-4d66-85b0-69f933b91996,Inbound,Returns,Reverse Pickup Enquiry,,adaf7d37-b5d9-4e60-903c-cef49b3c10f7,,24/08/2023 12:34,24/08/2023 12:39,24-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
c91c3953-7576-4251-be5f-4b327c2ae750,Outcall,Returns,Missing,Please refund my money,51dc21aa-6b69-4ae7-bf42-8a69ba701c91,,24/08/2023 16:44,24/08/2023 16:50,24-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
f02cd1fe-65d0-473c-9c91-9465fb74fdfa,Inbound,Order Related,Delayed,,f69c1614-0421-4cbb-b5ae-1a18e56c9b60,,24/08/2023 11:46,24/08/2023 11:47,24-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
a8629833-8b3f-4959-bd43-81a3e9f7df72,Inbound,Returns,Reverse Pickup Enquiry,Nothing else all good but I am not satisfied....,f8461add-6586-49ca-bbb2-5b00e348e0d3,,24/08/2023 14:44,24/08/2023 14:47,24-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4e84b2c5-b168-4c05-a2e3-9e17cd1a9f31,Outcall,Refund Related,Refund Related Issues,,cfee0e24-04e2-4a9c-b080-210fe00583aa,,24/08/2023 16:55,24/08/2023 17:02,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
8bac6c13-cc1f-4803-9046-4886452aca85,Inbound,Returns,Wrong,Thanks ,5240cad6-1724-49cf-b778-f226119126c6,14/08/2023 10:27,24/08/2023 00:31,24/08/2023 00:36,24-Aug-23,NASHIK,Home,1124,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b4ebf6e-3fa5-4941-98b6-d4af112a5520,Inbound,Returns,Exchange / Replacement,Good person,ae18d82b-f509-4077-a93d-a642afd139c5,,23/08/2023 16:35,24/08/2023 09:04,24-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
be63820e-ea42-4801-a255-919c2c5cbdaf,Outcall,Returns,Reverse Pickup Enquiry,Best solution ,9d8889a8-0f2d-4b82-8242-070a865e45f6,,24/08/2023 17:17,24/08/2023 17:21,24-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
2f2c5982-6a44-47f3-acd1-86397cf36a5e,Inbound,Refund Related,Refund Related Issues,No proper supportEvery day change the date of refundRefund policy is very badNo one is responding in mail and Shopzilla appNo solution only provided only explain the excusesI am not happy as a regular customer of Shopzilla.Will think about on the next purchase ,920322fa-8296-4331-85b6-cd059dd31986,11/08/2023 12:07,24/08/2023 14:42,24/08/2023 14:50,24-Aug-23,NEW DELHI,Home Appliences,10999,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
fe99f075-4a19-4884-9619-4ceec7096248,Inbound,Returns,Damaged,Good service ,85f0a00f-403f-4065-a275-06b9549b90e5,,24/08/2023 08:12,24/08/2023 08:31,24-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
10f18e8d-54a1-4949-b5e1-24be15b01da3,Inbound,Payments related,Online Payment Issues,Good service ,54a3ea34-6d24-4426-b627-ca42864ba785,,24/08/2023 08:09,24/08/2023 08:10,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
26d58e5a-139b-4bee-8f76-a4a90de7988f,Inbound,Returns,Reverse Pickup Enquiry,,a5826a66-e22d-4d5a-8f77-2ac1d2192ffa,,24/08/2023 10:00,24/08/2023 10:02,24-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
534a6b4b-7607-4ddf-9fa8-276922248cec,Outcall,Returns,Reverse Pickup Enquiry,,d1ba3985-4051-478f-949d-b23b593a60e9,10/08/2023 23:44,24/08/2023 16:51,24/08/2023 22:35,24-Aug-23,MUZAFFARPUR,Mobile,14999,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
ad5eb993-1701-44cc-b7d9-9b87a2957216,Inbound,Returns,Return request,,786c7f2f-c4a1-4db4-a57f-a87a2a764ceb,,23/08/2023 11:24,24/08/2023 14:47,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,1
753137c1-0b82-4c1d-bfbb-8fdc4aa19903,Inbound,Order Related,Delayed,Very nice ??,74a63981-38bc-44eb-ac9f-17939477a905,,24/08/2023 11:31,24/08/2023 11:35,24-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
43f9efca-ef20-4543-ba20-f0cbba9033bc,Inbound,Returns,Reverse Pickup Enquiry,,b20b178c-6a5a-4cb7-b7ae-a1640ca0b976,,24/08/2023 21:23,24/08/2023 21:24,24-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
6687774f-b5f6-4e38-81e2-244c3c2bb695,Outcall,Order Related,Seller Cancelled Order,,b3786db7-caef-414e-92f1-426b1bb8b4cc,,24/08/2023 17:37,24/08/2023 17:43,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
7342dbbb-a4b0-495e-bf39-9d8fbbb69063,Inbound,Refund Related,Refund Related Issues,,d29930a8-6dd3-49dd-9fb9-efda0c8554c0,,24/08/2023 21:33,24/08/2023 21:34,24-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
831a8f9b-0326-471f-b14a-22c14f9244d6,Inbound,Returns,Reverse Pickup Enquiry,Excellent,55f1a769-6b30-45a7-ada1-51eb7d2cdaf1,,24/08/2023 14:37,24/08/2023 14:38,24-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
1c7efb0c-6d71-4589-9023-8a93ab670ddc,Inbound,Returns,Wrong,,dcc705cf-20be-4e4b-8fd7-c8166c11725d,,24/08/2023 21:06,24/08/2023 21:08,24-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
b6cf302a-3e95-407d-a5f6-49ec5ea0e330,Outcall,Returns,Reverse Pickup Enquiry,YOU are a mess. **ing bastards selling used and fake products from unprofessional sellers and looting people with poor after sales support.,4e6d4c7d-b669-450b-abde-ff3394224292,08/08/2023 11:08,22/08/2023 07:41,24/08/2023 08:31,24-Aug-23,KOTTAYAM,Mobile,25999,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
0fd3c2a9-6451-4a7a-81c5-728cee2def14,Inbound,Product Queries,Product Specific Information,Good,391834df-1935-42ee-8477-93ee221b027e,,24/08/2023 18:41,24/08/2023 18:51,24-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
915c9a2a-ab5b-465d-813e-32d90696fa7a,Outcall,Order Related,Delayed,,804760ff-24d9-4f67-ba7b-31b5db860877,05/08/2023 17:02,24/08/2023 16:14,24/08/2023 16:55,24-Aug-23,AMBIKAPUR,Home,299,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,1
34b4f4a4-4596-4d41-b00e-f774d54e8043,Inbound,Returns,Reverse Pickup Enquiry,,5203f074-e8c5-45e5-b5ee-062811837ad0,,23/08/2023 11:53,24/08/2023 12:58,24-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
5cca81bb-b4f4-4d7c-aaa8-e48ab819c079,Inbound,Order Related,Order status enquiry,,dd64e8fa-4930-4460-aa3b-10011b36a513,,24/08/2023 14:50,24/08/2023 14:52,24-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
678cbe8a-7efd-450e-93f4-68e7e8958e24,Outcall,Order Related,Order status enquiry,,16d9e7aa-5138-4415-b400-a8afc4a881bb,,24/08/2023 16:46,24/08/2023 16:47,24-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
2a98b9f2-dc75-4bfd-8a9d-e865727380d3,Inbound,Refund Related,Refund Enquiry,Try to cancel background noise ,bf8de016-38bd-40c7-b7be-efc86aeb8466,,24/08/2023 19:19,24/08/2023 19:20,24-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
a237a247-f2e6-47c9-a5a2-ff220a2569a4,Inbound,Payments related,Online Payment Issues,,6a86193d-4c47-4705-8bea-b981d64f5fd7,,24/08/2023 13:35,24/08/2023 13:48,24-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
f1080461-52cc-476d-875c-1362c3b14624,Inbound,Product Queries,Product Specific Information,,6d88cb8c-0a5a-4962-b666-76d077cd1442,,24/08/2023 19:01,24/08/2023 19:58,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,2
8c5469ba-0d39-4633-b295-d58a362c2329,Inbound,Returns,Reverse Pickup Enquiry,,4922efc9-b7e6-418c-93d3-c26cdb974b73,19/08/2023 16:11,24/08/2023 00:56,24/08/2023 09:12,24-Aug-23,PILANI,Electronics,68990,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
c704505a-7bb2-45ab-aa83-915333b8bcf8,Inbound,Order Related,Seller Cancelled Order,,ea148f4e-e345-47a4-9f4c-9857624875f5,,24/08/2023 00:08,24/08/2023 00:10,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
f844b2f3-e862-47c3-b5d3-e9398be6be75,Outcall,Returns,Fraudulent User,,823d424c-04fc-4ed0-b6c3-24a5f0aa3489,,24/08/2023 17:32,24/08/2023 17:33,24-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
e9ec8a3b-ede3-4de9-95d1-1907dca05d8d,Outcall,Order Related,Installation/demo,,d4918aba-8068-4aec-85b0-542deb0d3f77,,24/08/2023 17:20,24/08/2023 19:28,24-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
38a39e79-14ba-41bf-8691-beebc43b581f,Inbound,Shopzilla Related,General Enquiry,,22578331-f909-4a6a-a351-b3d676c18475,,24/08/2023 22:06,24/08/2023 22:07,24-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
a9364f90-a9fe-4761-87e7-083508f94b02,Inbound,Returns,Reverse Pickup Enquiry,,c120af92-0825-48f3-9e77-083f1d9009d7,05/08/2023 18:36,24/08/2023 21:27,24/08/2023 22:14,24-Aug-23,SILVASSA,Books & General merchandise,1349,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
6a166562-47ab-4831-b28d-13bf9401d6bb,Inbound,Order Related,Delayed,Please Delivery my product on urgent basis,e30e7c09-5194-40e5-b623-812a190d3c28,,24/08/2023 22:25,24/08/2023 22:32,24-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
53832829-aff4-4f18-b7a9-72599a0bf448,Inbound,Returns,Reverse Pickup Enquiry,,857c01ad-3e9c-43be-bcaa-bae187cdc2c9,,24/08/2023 11:39,24/08/2023 11:43,24-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
fd673bca-1f66-4bc6-a006-c7ec6fc738cc,Inbound,Order Related,Customer Requested Modifications,Excellent lady,2d2ab6e6-a789-42e0-819f-c1985785b0ae,,24/08/2023 12:45,24/08/2023 12:46,24-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7d41de24-af85-4be9-915e-32ce87fbf41c,Inbound,Returns,Reverse Pickup Enquiry,,05dcfc54-dfb0-4e3b-8162-6d1b52c7ead4,,24/08/2023 14:19,24/08/2023 14:20,24-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
9ecb3c32-174f-40c2-943c-302c6e4e6595,Inbound,Cancellation,Not Needed,,b4830806-eb77-4f25-80d0-71f9ff657e0c,,24/08/2023 16:51,24/08/2023 16:52,24-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
8ff16a02-c293-4e1b-b7d4-9b617ae6b474,Inbound,Order Related,Invoice request,,914b6c66-12f6-429c-be4b-8c1a6e947e26,,24/08/2023 08:39,24/08/2023 08:42,24-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
eb5b353d-d970-46f0-a7b8-9f0288418482,Outcall,Feedback,UnProfessional Behaviour,Excellent ,c98f0463-6384-4272-aad4-73d4d9dd81f1,,24/08/2023 16:31,24/08/2023 16:41,24-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
2a170120-05f9-45e8-8a6b-b81517f0107f,Inbound,Returns,Reverse Pickup Enquiry,,480cad2f-1708-4528-8371-d87292898d0e,,24/08/2023 18:57,24/08/2023 19:01,24-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
f8d44474-793a-4bed-945f-3926f40537d2,Inbound,Returns,Service Centres Related,My issue is not solve till date I am fa ing issue till one montj,1ad1216f-5b28-4f06-9954-3c7f5871d163,,24/08/2023 07:34,24/08/2023 09:06,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
5fc87352-1c37-4fcb-bc87-0afb0434f843,Inbound,Payments related,Wallet related,,c9fd3aff-1001-4288-9383-4ba5e1631b4c,,24/08/2023 12:41,24/08/2023 12:43,24-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b3755dea-ad37-4b4f-8597-f256ee56b145,Outcall,Shopzilla Related,Account updation,,d9e91bcb-5689-4ed5-96f4-2281e7b0d04f,,24/08/2023 16:59,24/08/2023 17:00,24-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
e8621612-0285-4656-a9b8-dbaf48589033,Inbound,Returns,Reverse Pickup Enquiry,,3885e8d5-82df-4fff-a6e4-ce6619aad49a,,24/08/2023 13:24,24/08/2023 13:30,24-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a566656e-ab2a-4b4c-ae26-25abd3f1ef70,Inbound,Returns,Fraudulent User,,f00ca31e-ffc1-4901-8cfb-fce8634b3d85,,24/08/2023 14:52,24/08/2023 14:52,24-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
10defc9c-d641-43e6-84f0-def694735a66,Inbound,Product Queries,Product Specific Information,Price drop of Mi TV A Series 32 inch after delivery within 5 days. I want claim of 2000,2ad88e09-055e-4f0d-80e0-62862f5c5c61,,24/08/2023 21:18,24/08/2023 21:21,24-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
c848e3ae-93f6-4bbc-a37d-daf5a9b8ebb6,Inbound,Returns,Missing,,17fc9257-6e33-4888-93d9-34567d22a4f5,,24/08/2023 14:11,24/08/2023 14:12,24-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,1
6704df03-4946-4431-8961-c34e7fbd610a,Outcall,Returns,Reverse Pickup Enquiry,  return   gay ga,6f4f001e-7a03-43f3-bea7-b66225865831,,24/08/2023 09:50,24/08/2023 09:52,24-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
6c48bce9-1415-436c-b2b8-4c70f2ef2aee,Inbound,Returns,Service Centres Related,Satisfactory ,4bef0fa5-800c-4a5d-872a-75dbf168df48,,24/08/2023 23:48,24/08/2023 23:51,24-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
14719ef6-7511-4f14-bdd8-4c00cf9dc20e,Inbound,Order Related,Priority delivery,,4acc68f6-bafb-4935-afaf-3d1a86a4752b,20/08/2023 15:59,21/08/2023 20:26,24/08/2023 22:53,24-Aug-23,ANKLESHWAR,LifeStyle,1949,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f7244e67-6370-402f-a42f-96eea64c30b4,Inbound,Order Related,Delayed,,0819d212-952a-4cd4-b04e-0e0cc9899249,21/08/2023 12:54,24/08/2023 16:02,24/08/2023 16:54,24-Aug-23,KANPUR,Mobile,13999,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
c5f37798-3f6f-4189-9538-353fe011b84f,Inbound,Cancellation,Not Needed,,d574c972-d13c-4377-8fa1-ff8ecc340015,,24/08/2023 18:46,24/08/2023 18:47,24-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
80472e7a-9019-441a-854a-368079c9c3ce,Outcall,Returns,Service Centres Related,,5b53ed2f-2922-42b7-adea-60cf7a62d8b9,,24/08/2023 20:35,24/08/2023 20:57,24-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
9a1cf191-bfb4-47af-8246-7ea3abe72c1b,Inbound,Product Queries,Product Specific Information,,4009b9a5-6787-46b5-8148-1f74871a9077,,24/08/2023 21:52,24/08/2023 22:14,24-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
d7c1e214-244e-40f6-bfa0-29b4c0d50516,Inbound,Refund Related,Refund Enquiry,,fe0665a1-1109-42a9-80ac-3be4d54f1d30,13/08/2023 12:56,24/08/2023 13:41,24/08/2023 13:43,24-Aug-23,WASHIM,Electronics,999,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b153822d-4eaa-4dca-977c-33867e6a554e,Inbound,Product Queries,Product Specific Information,,5a54b34c-8140-4812-a6d7-4d974cb81832,,24/08/2023 00:04,24/08/2023 00:25,24-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
02bbd2fa-b0b1-4b0c-a58b-9ec588473a49,Inbound,Order Related,Seller Cancelled Order,,ea4b5aab-55c6-44c0-8b75-c9581f790295,,24/08/2023 08:21,24/08/2023 09:28,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
335e4f4f-b7eb-4380-8cb9-066efec511ad,Inbound,Returns,Missing,,97d9de8a-9277-43eb-b1f0-e533a02adfbc,,24/08/2023 09:34,24/08/2023 09:45,24-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
e2c3e75a-fecf-494e-aeee-ac3856f80a74,Inbound,Returns,Reverse Pickup Enquiry,,4c14612e-bef0-4414-a7ac-4635d66ea972,,24/08/2023 22:13,24/08/2023 22:16,24-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5f67d02a-65c5-43fb-a069-eb74e56cf0f0,Outcall,Returns,Service Centres Related,  good support.,9b561b91-1bb7-464b-8b11-90e0cc77c4b7,09/06/2023 21:42,24/08/2023 22:39,24/08/2023 22:47,24-Aug-23,MUMBAI,Furniture,12099,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
a2a5e5f9-faeb-4e52-8117-f680dd181650,Inbound,Returns,Reverse Pickup Enquiry,"Best solution got agent's throw,just solve my problem quickly,plz",5e0fc704-2c4f-440e-938c-85d92e1fdbce,07/08/2023 14:18,24/08/2023 14:12,24/08/2023 15:09,24-Aug-23,LUCKNOW,Home,236,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
5df4b438-fd60-49fb-b065-4ee279c399cd,Inbound,Returns,Reverse Pickup Enquiry,,fe404742-5d88-41b5-837a-a9cb1ebcf869,,23/08/2023 21:10,24/08/2023 04:35,24-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
20e060b1-4454-4671-9fa4-4bcd0166522e,Inbound,Product Queries,Product Specific Information,you charged 50 rs return fee on my order why so,b40f8e99-7fbb-4f81-b8d0-d7b5ec8205b9,,24/08/2023 00:45,24/08/2023 00:46,24-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
82bc1f07-ac17-43d9-b2fd-4f5e13dbbeb9,Inbound,Returns,Reverse Pickup Enquiry,Product is not according to order,1ebf8f29-a6c5-4e33-9123-db7308feb700,,24/08/2023 08:53,24/08/2023 08:54,24-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
ec456200-b7e5-46b1-913d-00555494c7aa,Inbound,Refund Related,Refund Enquiry,Conversation is good ,f203e906-7d42-4279-b88a-f4196f3fb55c,,24/08/2023 15:02,24/08/2023 15:13,24-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
4ad559e3-363d-4621-bd16-a4749f83509b,Inbound,Order Related,Delayed,Good work,47004122-28a9-4ff9-bef1-3b31ab95a88b,08/08/2023 19:58,24/08/2023 00:24,24/08/2023 07:02,24-Aug-23,FAIZABAD,Home,739,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
dff382e9-9604-483e-990d-5f50866dae0a,Inbound,Cancellation,Not Needed,,1ec8f66b-dc2e-478a-9cdd-2b4b9b757899,29/05/2023 19:11,24/08/2023 09:15,24/08/2023 09:16,24-Aug-23,SANGLI,Mobile,12999,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
defcf84f-6884-4115-938f-b58521507bdc,Outcall,Returns,Return request,,01f7b504-b6b6-4a10-a692-938bba620157,,24/08/2023 17:11,24/08/2023 17:17,24-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
546ca073-e95f-4d33-868e-bd5aa3e55808,Outcall,Payments related,Online Payment Issues,Har koi Shivam ji jaise support karke bat kare to chaa lagta haiThank Shivam ji ??,547ab755-5a9e-4f5c-b4da-bae300daf70a,,24/08/2023 20:24,24/08/2023 20:31,24-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
2d445412-2000-4a7f-ae82-bc368eb609a9,Inbound,Returns,Reverse Pickup Enquiry,,3be048d2-a869-479d-a6e2-b786fe2c40cd,,24/08/2023 13:39,24/08/2023 13:40,24-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
9f0db232-db37-4e4e-b39a-5215c9283cfe,Inbound,Order Related,Installation/demo,,0adf2ea5-bd78-48f4-b5ae-5d83f2d0236b,,24/08/2023 18:30,24/08/2023 18:33,24-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
f37b0197-f741-4568-a99b-23ccead14344,Inbound,Returns,Reverse Pickup Enquiry,,150c5154-1c85-4ca5-b652-c1c818ad043f,,24/08/2023 11:53,24/08/2023 11:54,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
d6c15768-de1d-4d3c-b0ae-268217ebc7bf,Inbound,Returns,Exchange / Replacement,Shopzilla is best but delivery and pick-up service not good ,d75fed24-eb53-45e9-826d-0891304962cf,,24/08/2023 22:34,24/08/2023 23:23,24-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
573ddf04-6841-41c0-a74a-05560ddc113b,Inbound,Returns,Damaged,,4082c2c2-fc32-4c79-8fbd-d8aa1af062e4,,24/08/2023 20:01,24/08/2023 20:10,24-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
5f8a4490-2c20-422e-bbc2-0c8bbe192f72,Inbound,Returns,Reverse Pickup Enquiry,,240df545-f0be-4238-8602-d3695061b311,,24/08/2023 19:20,24/08/2023 19:21,24-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
6037c177-3354-4126-97a9-209e5e5940ba,Inbound,Order Related,Delayed,,ad185ec5-d50a-450a-9e0d-82de3d895a62,19/08/2023 13:25,24/08/2023 10:08,24/08/2023 10:10,24-Aug-23,PUNE,Electronics,1699,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
81f14bf6-e540-4984-8b44-05bbd7847ea5,Inbound,Returns,Reverse Pickup Enquiry,good morning ,4b2382ea-2ab8-4dda-8c12-bd011df24d18,,24/08/2023 19:43,24/08/2023 19:54,24-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
cd8de78a-8c76-4e37-ba3e-804dd8c4f7ec,Email,Returns,Return request,,8f4b6830-f3f9-4cdb-852e-94edb1c38f6a,,24/08/2023 21:09,24/08/2023 21:16,24-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
78e962ee-f532-4ec9-8644-a6ac4c41c0b2,Inbound,Returns,Reverse Pickup Enquiry,,d3fdef75-dab9-4b92-981e-84fe93ca59c5,12/08/2023 22:44,21/08/2023 20:25,24/08/2023 08:57,24-Aug-23,SITAPUR,Mobile,16999,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,3
8b08c49b-36d5-470c-8825-c8cdd291bf32,Inbound,Returns,Reverse Pickup Enquiry,,cc8bd4ca-2c35-4190-bf9c-9dcaf1e4f868,,24/08/2023 10:27,24/08/2023 10:31,24-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
8cfba241-988b-4135-b776-73a885448d26,Outcall,Order Related,Order status enquiry,,5061f86f-94ef-4fd6-a3eb-e26097ae1d3a,,24/08/2023 10:59,24/08/2023 11:02,24-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
07ad667e-bb2a-4213-8c3e-360b5de81fd5,Inbound,Returns,Reverse Pickup Enquiry,Tnx 4 my help ,9e8b6bb7-0422-4ee7-b604-5eb7ed30f109,,24/08/2023 12:51,24/08/2023 13:44,24-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
c119bf7c-03e9-4fed-8283-ec624936a382,Inbound,Product Queries,Product Specific Information,,91e5a88b-b67e-4eb8-b644-ae54c1bc3455,,24/08/2023 22:15,24/08/2023 22:15,24-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
1ee7ccdc-adb9-428c-b533-b2db8367ba38,Inbound,Order Related,Delayed,,1f927fca-6560-48fd-8159-9b0a195f5d77,05/08/2023 16:19,23/08/2023 16:58,24/08/2023 04:47,24-Aug-23,JODHPUR,Home Appliences,2499,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
4ce2e87e-db0a-4013-8853-85ddb22b730f,Inbound,Order Related,Customer Requested Modifications,,7f530b4f-e48e-4281-b2e4-60df0676788a,21/08/2023 18:29,24/08/2023 09:11,24/08/2023 10:42,24-Aug-23,HYDERABAD,Electronics,2370,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
2752f575-c38c-4dbe-a221-31c2bcdb412a,Outcall,Order Related,Customer Requested Modifications,,e4f97bae-4377-4b96-a8fa-94d271d771a2,21/08/2023 10:23,24/08/2023 16:37,24/08/2023 16:38,24-Aug-23,KANPUR,Books & General merchandise,115,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,1
8c17d8bf-468b-4424-883a-0c17ec835866,Outcall,Returns,Wrong,,fcba117d-9a80-4848-969f-5287c8153cbb,,24/08/2023 15:34,24/08/2023 15:37,24-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
296b3dff-ac29-4845-88eb-88345056dd23,Email,Returns,Exchange / Replacement,,7124a816-8aac-4cd8-abe0-cfa205c12180,,24/08/2023 19:38,24/08/2023 20:38,24-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
0c98b751-573d-4667-9be9-b675fa2a8523,Inbound,Order Related,Installation/demo,,e1342cfa-ce84-4390-91e8-2f2577687f69,,24/08/2023 14:52,24/08/2023 14:57,24-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
9a828db8-f4b8-4e7c-bb26-ec4900a6fae4,Inbound,Returns,Reverse Pickup Enquiry,,f314f70a-9e46-4022-af87-70ff0364a373,17/08/2023 22:51,24/08/2023 19:11,24/08/2023 20:14,24-Aug-23,GONDAL,Books & General merchandise,539,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
4fefceef-3377-4acf-ae44-8392db1406e7,Inbound,Shopzilla Related,General Enquiry,Good ,0237e555-e5a9-4f08-93e9-e740a78cab65,,23/08/2023 23:59,24/08/2023 00:02,24-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
c56dedf0-26f5-4249-a143-c40e3f33ac6f,Inbound,Order Related,Installation/demo,,5410eada-f59a-4371-b849-baedc9ee0189,,24/08/2023 14:49,24/08/2023 15:29,24-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
3cf68b5f-0d80-4dbd-b327-2f20e332dc41,Outcall,Refund Related,Refund Enquiry,,5e484766-7f29-4529-94b8-fd64a99bba9a,05/08/2023 10:10,24/08/2023 20:16,24/08/2023 20:20,24-Aug-23,PUNE,Electronics,338,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,5
21cde8a4-3837-4f67-ac5e-d92600af70a0,Email,Returns,Reverse Pickup Enquiry,,ca170d76-10f4-42e1-a353-046b43f15056,,24/08/2023 16:34,24/08/2023 16:38,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
0462abbf-7095-4489-b84b-fc54d2634bfd,Outcall,Returns,Reverse Pickup Enquiry,,afa8c5ad-343d-42d8-ac96-6e5abe47e334,,23/08/2023 20:36,24/08/2023 16:47,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
401fcc55-0179-4416-9b63-e23b91f944a1,Inbound,Payments related,Payment related Queries,,83fcb473-7d8c-400a-82d3-f51bb4d0991f,,24/08/2023 08:19,24/08/2023 08:23,24-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0679fed4-626b-42a0-ac0e-2ac86b22d9d2,Inbound,Returns,Reverse Pickup Enquiry,,21c0ef2d-3a88-4309-bea9-a454f3d66d0f,,24/08/2023 15:10,24/08/2023 15:14,24-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
6f6c2a40-bb11-4f96-a07a-509086813718,Inbound,Returns,Exchange / Replacement,,b744fa98-1b2f-44f8-84b6-2ac9a81de9cb,,23/08/2023 10:38,24/08/2023 11:24,24-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ff63753f-d37c-44fa-95aa-e61cd309f464,Inbound,Returns,Reverse Pickup Enquiry,,f8b7a20a-7231-4cac-ac68-8f2768bc6b79,,24/08/2023 00:30,24/08/2023 00:31,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
04696623-0a5e-4000-93db-bb3b3f456003,Inbound,Product Queries,Product Specific Information,Very nice customer support and guide ,9708bd45-a479-49cb-9aa7-9847a6066b28,,24/08/2023 10:16,24/08/2023 10:20,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
133db034-f2a8-4a9e-9484-f093561ecc99,Inbound,Returns,Fraudulent User,,543a503f-dd21-4c75-9280-8c096db45558,,24/08/2023 10:53,24/08/2023 10:59,24-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,4
f06641cb-d62a-442b-8b03-acdd3360acdf,Inbound,Returns,Reverse Pickup Enquiry,,3de458f9-03c5-464c-a12c-9b592f752dc2,,24/08/2023 13:08,24/08/2023 13:10,24-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
198d74f1-c085-45d9-ba08-01452cd9ee31,Inbound,Returns,Return request,,9e3b8b69-58fd-4dce-95fe-fc6c8a28f0f7,,24/08/2023 22:23,24/08/2023 22:49,24-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
03a24984-d309-4183-b17c-5c271f93ce54,Email,Returns,Missing,Thankyou ,de94f622-37d4-4599-9c7d-0223aaf24ac1,10/08/2023 14:32,24/08/2023 17:42,24/08/2023 17:43,24-Aug-23,BHUBANESWAR,LifeStyle,1699,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e0c9266e-a6de-4727-8ccb-a555af2775fa,Inbound,Cancellation,Not Needed,,730c0c8a-2154-4b28-bee7-2714c57ee5d6,,24/08/2023 10:39,24/08/2023 10:42,24-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4a8f2763-4a1a-4823-884e-13b00d9a2045,Inbound,Order Related,Order status enquiry,,b79840d4-6932-4855-bfe3-60fdf69cc721,01/08/2023 10:08,24/08/2023 22:38,24/08/2023 23:13,24-Aug-23,RATNAGIRI,Electronics,660,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
c7bf16a9-a36f-495a-9139-1b44d817f20c,Inbound,Returns,Return request,Nice,a2fd5c3a-3075-422f-bff9-77ef2a5f42b1,,24/08/2023 00:06,24/08/2023 00:10,24-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
f873372e-2161-4dc7-a0df-715b0eded117,Outcall,Returns,Reverse Pickup Enquiry,,bb967a77-7999-4fb3-b600-07fd3e1ec087,,24/08/2023 00:37,24/08/2023 00:47,24-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
04c133f1-52a3-491d-9762-f75303d6d17c,Inbound,Returns,Reverse Pickup Enquiry,Very good ?? and the best ,9200858c-cded-48d2-a6b7-685e8c18b3ca,,24/08/2023 11:54,24/08/2023 12:11,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
00aa3ce3-e054-4ffc-8453-96ff39bcbdd4,Inbound,Refund Related,Refund Related Issues,GoodEmployee,30d4da43-69a5-4226-a555-482088bbea24,,24/08/2023 12:43,24/08/2023 12:46,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e7649d5c-ecb9-4b57-8a3e-e905b675bff3,Outcall,Payments related,PayLater related,,435ec813-0a14-44bd-9d30-9e6ce7e8b403,,24/08/2023 16:04,24/08/2023 16:07,24-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
61eedbaa-6ab2-4fe4-8ca7-86d7c7f98ef2,Inbound,Cancellation,Not Needed,,13ae9e52-42bf-42fe-8d2b-2e09883d80a8,16/08/2023 13:32,24/08/2023 09:54,24/08/2023 12:45,24-Aug-23,ROHTAK,Books & General merchandise,366,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
0205fb80-45fa-48dd-b01b-1ab8f8cc99de,Email,Returns,Fraudulent User,,03242ece-4968-43de-8514-98b8f36466b5,,24/08/2023 21:25,24/08/2023 21:25,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
a249a39e-f744-4b67-86f1-3b124dea7031,Outcall,Returns,Reverse Pickup Enquiry,,d80c2f89-6a83-41ac-8c36-31a9b773f81c,,24/08/2023 20:28,24/08/2023 20:29,24-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
6120fec5-cbcc-46e7-bd3d-f8e478e9b850,Inbound,Returns,Reverse Pickup Enquiry,,32049e37-f316-4232-8d37-63067e3faf70,08/08/2023 09:07,24/08/2023 23:42,24/08/2023 23:49,24-Aug-23,MUMBAI,Home Appliences,43990,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
79a99a79-73c7-429a-89b6-248e6db9cd62,Inbound,Returns,Reverse Pickup Enquiry,,1f0a8883-f0f4-470f-a60d-5c0c1fbbad4c,,24/08/2023 00:58,24/08/2023 10:33,24-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,3
cd713683-c83b-48db-aaed-0b8487ee5487,Inbound,Returns,Reverse Pickup Enquiry,,01ff23fd-9968-4dc7-ade0-d6e9538766b1,,24/08/2023 10:23,24/08/2023 12:23,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
4fa36525-b250-4ecf-bf12-67f82316cf64,Outcall,Returns,Return request,,260f59f2-4b2b-4a5d-b4fa-e6b17780be9b,,24/08/2023 17:45,24/08/2023 17:54,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
f8d14512-c042-48aa-b054-7f768ca6aa59,Email,Order Related,Delayed,,9dea13d5-5c2a-4081-88ac-d3d332063405,11/08/2023 12:35,24/08/2023 11:06,24/08/2023 11:10,24-Aug-23,MEERUT,LifeStyle,511,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
7c449f99-84a6-44c3-8644-076ed707f60c,Inbound,Returns,Reverse Pickup Enquiry,This how Shopzilla response to us like I have problem with my product and I am leaving to abroad and no one is solving my problem,90a37cdf-72a9-49e2-8d63-bbef6554084c,11/08/2023 10:13,24/08/2023 13:12,24/08/2023 13:28,24-Aug-23,HYDERABAD,LifeStyle,1024,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
968b2a99-a6a9-4a0b-8725-d15da8aac963,Inbound,Order Related,Order status enquiry,,5adbdda9-f1d1-47a9-b35f-b7fae31df64e,,24/08/2023 18:49,24/08/2023 18:53,24-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
4c2e75a2-29c2-4a3f-8448-f5cbb171c55e,Outcall,Returns,Reverse Pickup Enquiry,,bc140813-4761-4aaf-a29f-2f9edadf9491,,23/08/2023 16:28,24/08/2023 15:23,24-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
7268f201-8e94-4824-aa57-3d473e2bace7,Inbound,Order Related,Delayed,,8a800799-7f08-42a2-9fa9-1a54a08b50c0,,24/08/2023 10:54,24/08/2023 10:59,24-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
f3b9ae31-4324-4943-a74d-623159e86ea3,Inbound,Returns,Reverse Pickup Enquiry,,91f9857c-4196-4e33-a122-beb0ccbd7071,,24/08/2023 10:50,24/08/2023 10:51,24-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
e4d6ec0b-a6ac-4ea0-8b9a-e44c32be2717,Inbound,Order Related,Installation/demo,Defaultid itam,a9f593bf-5958-4f94-92f6-c79e0c933a2a,,24/08/2023 11:05,24/08/2023 11:15,24-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
7e55c39c-a146-4ddf-8cff-a402d0f16d37,Inbound,Order Related,Order status enquiry,  for understand my problem ,f84e1570-3aea-4548-97c7-80a0461b761d,20/08/2023 11:52,24/08/2023 19:10,24/08/2023 19:12,24-Aug-23,SHIMLA,LifeStyle,1299,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
3ecf8992-73dc-4012-bc00-9fe263a363e1,Inbound,Returns,Service Centres Related,,dd72853b-fd46-4c57-8254-ab5fcb4e71de,06/08/2023 23:42,21/08/2023 20:42,24/08/2023 13:35,24-Aug-23,VAPI,Books & General merchandise,435,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,3
262fca09-2ef3-4457-92c2-a95569624482,Inbound,Returns,Reverse Pickup Enquiry,,075e7268-9a0e-444c-8fdb-3ca92699daab,,24/08/2023 14:15,24/08/2023 14:34,24-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
127b5f32-5252-4bbf-811d-830c0c832935,Inbound,Cancellation,Not Needed,Coustamer rong disijanMy not a problem solvePlease oder my phone,8e78f81c-eca1-4fb5-be1c-c8b39b545037,,24/08/2023 15:09,24/08/2023 15:25,24-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7827a6bd-a3f5-4ec7-b923-2a8cbde438e2,Outcall,Returns,Return request,,2b7afde2-2114-466b-afdf-f66745a4e4d8,,24/08/2023 21:51,24/08/2023 21:58,24-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
5457df1c-2712-4918-83ee-11f4debda0b8,Inbound,Order Related,Priority delivery,,919e0d72-564c-4dca-a70b-3e5e6a524a02,,24/08/2023 21:09,24/08/2023 21:11,24-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f7f563d6-3a7a-423b-8d64-70eab8d46779,Inbound,Feedback,UnProfessional Behaviour,,4da7bdbf-55ab-4e65-ac39-363d576ceb87,,24/08/2023 10:30,24/08/2023 13:20,24-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7c8c17ef-eabd-47fb-a3c8-d5ce8989eec7,Outcall,Returns,Reverse Pickup Enquiry,"Delivery Agent cancel pike up it self, without calling or consulting with customer ",997881d8-ad86-41c7-81d2-0efd4453561c,,24/08/2023 17:50,24/08/2023 17:54,24-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
4a100f62-0c92-40fa-b883-29329c125f73,Inbound,Returns,Reverse Pickup Enquiry,,9ad0226e-2709-4587-b351-04104763fcb6,,24/08/2023 18:38,24/08/2023 18:46,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5e7c1430-d3b3-403c-8eea-8684d5483e29,Outcall,Returns,Reverse Pickup Enquiry,Bad headphones coustomer care help nhi krta hai ,393ba14a-db09-4768-b6a6-05da4f5a67d9,,24/08/2023 22:34,24/08/2023 22:45,24-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
63ebdcb6-b839-495e-9cde-58cebb7ce670,Inbound,Refund Related,Refund Enquiry,The customer care was good,baa51001-fb5b-45c7-905a-f9423067613a,30/07/2023 10:34,24/08/2023 02:58,24/08/2023 03:02,24-Aug-23,HYDERABAD,Electronics,342,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
28317313-5047-4f6b-9883-d28e949e344f,Inbound,Order Related,Delayed,,6b58405d-6e40-4b2e-b7e1-f9a601192fc6,20/08/2023 12:31,24/08/2023 10:46,24/08/2023 10:49,24-Aug-23,AZAMGARH,Mobile,16999,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
47e0d94d-4650-477d-9d4c-793918f1ae75,Inbound,Order Related,Installation/demo,,4bf7d572-1020-495a-9541-e2f551b925f4,,24/08/2023 08:15,24/08/2023 08:17,24-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
2445edac-e767-4658-99b4-aad3b8fd4c10,Inbound,Returns,Wrong,Good ,90847974-5653-4724-8491-37caadb3a30f,,24/08/2023 19:54,24/08/2023 20:00,24-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
1eb699e5-e319-40c9-8fca-f6501aa75f4b,Inbound,Order Related,Delayed,,fc065088-cce2-4c1a-92ca-4ca5a3c0d183,17/08/2023 20:18,24/08/2023 00:10,24/08/2023 00:21,24-Aug-23,AHMEDABAD,LifeStyle,542,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
bb9a42db-6c7c-4e7b-92fd-af873c3837c6,Inbound,Cancellation,Not Needed,,dee48b38-d481-47fe-8977-b16314427eae,17/08/2023 10:18,24/08/2023 09:58,24/08/2023 09:59,24-Aug-23,CACHAR,Electronics,489,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1d0312ed-46b5-40e4-84b6-5de01a9ac646,Inbound,Order Related,Delayed,,d9c50eda-7848-43fb-bbd5-145dd09281d8,31/07/2023 00:16,24/08/2023 13:12,24/08/2023 21:43,24-Aug-23,KOLKATA,LifeStyle,994,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
37399bf8-0885-4472-9cfc-8ef51cacc215,Email,Returns,Reverse Pickup Enquiry,Product quality bekar hai,34f49d63-af71-4576-863e-533b3bb7e81c,15/08/2023 16:04,24/08/2023 11:32,24/08/2023 11:37,24-Aug-23,MUMBAI,LifeStyle,429,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
b588bed0-3a30-44e4-8d74-eb6d63b683ff,Email,Returns,Exchange / Replacement,,37881479-ec37-44ca-a90a-db34d100abab,08/08/2023 23:46,24/08/2023 15:50,24/08/2023 16:10,24-Aug-23,BHOPAL,Mobile,67999,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
00911d23-f820-40ef-835f-46110ed9673b,Inbound,Feedback,UnProfessional Behaviour,,3aaaa565-9b4a-418b-9f99-dff7dd4d5378,,24/08/2023 10:56,24/08/2023 10:59,24-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
997a89da-027d-4416-a5aa-ce36d41c655a,Inbound,Order Related,Delayed,,0a5b36a1-1aaa-4d6e-b9ed-089b7f2bf210,17/08/2023 05:09,24/08/2023 21:30,24/08/2023 21:31,24-Aug-23,AHMEDABAD,Electronics,212,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
19c96e11-dc1d-4a5f-90c2-03b78f08de46,Inbound,Refund Related,Refund Enquiry,Very bed service ,1f382124-ff79-4082-a78f-6bf2c78cf383,,24/08/2023 00:51,24/08/2023 00:52,24-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,1
b0e83278-9289-403d-ace7-90fe94360e6e,Inbound,Returns,Reverse Pickup Enquiry,Good,cd8b00c7-961c-4bcd-a691-9adf54ded5ac,,24/08/2023 11:16,24/08/2023 11:17,24-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
5e27de75-c7bc-4e59-8315-1eff1ed3bcc1,Inbound,Returns,Reverse Pickup Enquiry,,e6d89eca-0c28-475d-bf0a-6e4ad1929c1f,,24/08/2023 18:20,24/08/2023 18:28,24-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f7852e5d-c8ce-48f1-acf8-b01b1357957b,Inbound,Returns,Damaged,,56baf286-de1f-42ca-a4b6-3e70ea6697f5,,24/08/2023 06:53,24/08/2023 06:55,24-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
dc444e83-b8e2-496b-bcee-36737826afd8,Inbound,Returns,Service Centres Related,,47f2fa7c-fa01-402e-ad59-cb4972f1b4af,,24/08/2023 22:58,24/08/2023 23:00,24-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
a983bee0-af7f-4cb7-b7ac-4c4c93aa4761,Inbound,Payments related,Online Payment Issues,,b458116f-6a74-4738-a8ba-abed24926c5d,,24/08/2023 13:07,24/08/2023 13:07,24-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,4
5bf2035a-5473-4c51-ad10-2a66134bfeb1,Inbound,Returns,Reverse Pickup Enquiry,,b2446a77-f329-4dee-bb1e-f38d6cd8e954,27/07/2023 13:31,24/08/2023 13:42,24/08/2023 13:43,24-Aug-23,HYDERABAD,Books & General merchandise,2198,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
94fd8e63-9e9f-4ed1-b0b9-40c5577ec057,Inbound,Returns,Reverse Pickup Enquiry,,aa34d107-a98a-4311-bea6-1340077626d7,,24/08/2023 11:31,24/08/2023 11:36,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
c9d2fa81-1572-4104-b621-025c147313c9,Outcall,Product Queries,Product Specific Information,,407e1c94-0718-4c68-a3b6-cf80480ce232,,24/08/2023 16:24,24/08/2023 16:56,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
e75fc542-1ffd-43eb-bdbe-f86e8345bf0e,Outcall,Returns,Return request,,e817e1a5-c708-41b5-b1d8-cb06e5fc0f72,,24/08/2023 17:31,24/08/2023 17:33,24-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
b3649e3c-89a8-4486-a52e-439766b465d9,Inbound,Returns,Service Center - Service Denial,,9e6b29f3-2f9a-4007-8e7a-23de72402cc1,03/08/2023 11:14,22/08/2023 15:32,24/08/2023 16:27,24-Aug-23,MORADABAD,Electronics,899,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
83b96987-5356-499c-a379-eb05d0a3de44,Inbound,Returns,Fraudulent User,,835a6a51-142a-4b14-9464-efbf869bee58,,23/08/2023 14:03,24/08/2023 06:21,24-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
df94a2d7-ba96-480b-b809-5e6873d7a963,Inbound,Returns,Missing,,4bd465d0-9fb7-4ece-a2bb-fcd9f8017ba7,,24/08/2023 21:36,24/08/2023 21:45,24-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
81a99e86-7da5-4e65-a9e0-699de904810e,Inbound,Returns,Reverse Pickup Enquiry,,685d701a-a226-44f8-9d76-277682530ec1,,24/08/2023 22:22,24/08/2023 22:25,24-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
0b116b8f-cdd3-4c1a-9033-490c4ff33209,Outcall,Returns,Missing,,32feae86-4602-47e2-af68-17d210a85e5b,17/08/2023 22:35,24/08/2023 20:31,24/08/2023 20:33,24-Aug-23,SURENDRANAGAR,LifeStyle,587,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
31e93355-91c8-4603-a9b6-7accba07e269,Inbound,Returns,Reverse Pickup Enquiry,,a6114123-b7c9-4206-af1d-41393b11a514,,24/08/2023 18:18,24/08/2023 18:21,24-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f233306b-e60a-4a22-82d3-1ad9ebcf2aad,Inbound,Returns,Fraudulent User,,7d87b18c-8914-430e-8bed-40579ed2dea3,,24/08/2023 15:11,24/08/2023 15:19,24-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,3
9c65908b-cec9-4dec-9a1d-8976dc2d382b,Email,Order Related,Delayed,Service is very bad..,8582eb97-ca8c-49e1-b3ac-94ae8c3ae83a,25/07/2023 09:12,24/08/2023 07:13,24/08/2023 18:20,24-Aug-23,UDAIPUR,Furniture,15777,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
2362776a-ffc7-49bd-b899-a97446569b0a,Inbound,Order Related,Order status enquiry,,6a74b8c2-9d8e-43f2-abb3-8591ca34e97e,20/08/2023 15:46,24/08/2023 20:56,24/08/2023 20:57,24-Aug-23,KISHANGANJ,Mobile,59999,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5017d36e-d7da-4cbb-ad65-ab438edec1bd,Inbound,Returns,Reverse Pickup Enquiry,,2ec22848-7ca0-4558-ae26-4a6442dcefca,,24/08/2023 19:27,24/08/2023 19:30,24-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
dff8fdcc-5f94-434e-82dd-96d8618b60f1,Inbound,Returns,Reverse Pickup Enquiry,Case pending since a month.Need refund,fe757068-1d68-49ff-8bf2-c1fd205be8b1,24/07/2023 08:18,24/08/2023 21:04,24/08/2023 22:50,24-Aug-23,PUNE,Electronics,1399,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
002820c3-fb40-4b1a-8360-4fd6790f2150,Inbound,Feedback,UnProfessional Behaviour,,b49d1266-9d2a-4093-9441-274a31c80e08,,23/08/2023 19:59,24/08/2023 07:58,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
6689f209-e925-4b02-bff7-08794eddc9a8,Inbound,Order Related,Customer Requested Modifications,,34d806cb-18ff-45c8-b332-55cdfba88167,,24/08/2023 07:53,24/08/2023 07:57,24-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4fe20e74-32a5-495f-a2b8-e1ef9ef0cb51,Outcall,Returns,Fraudulent User,,5c013170-f390-4a17-a13d-7038c286e2be,,24/08/2023 12:24,24/08/2023 12:49,24-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
a9f4eb0e-7408-4d7b-b568-0755c1ca1ef5,Inbound,Returns,Reverse Pickup Enquiry,All good,587a7df5-3609-478f-bd45-f800c84a24e5,,24/08/2023 10:24,24/08/2023 10:25,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
459b35a8-441a-4565-8935-dd7b0e76ffbf,Outcall,Returns,Missing,,5fb57da3-c0c1-4ecc-aef4-923f84022183,,24/08/2023 15:54,24/08/2023 16:00,24-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1b2df8b2-87e7-4a6a-8850-36550bfe1ad8,Inbound,Returns,Reverse Pickup Enquiry,Yesterday after the pick up of the product and received the msg for the refund and today cancel returned msg received..,ccedc36f-3794-465b-bf3a-96ced73cfd71,,24/08/2023 19:16,24/08/2023 19:23,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
96550dbb-31b8-433d-b85f-872e3b35f6b3,Inbound,Refund Related,COD Refund Details,,783b0409-2235-4835-815a-83c36786d792,,24/08/2023 19:37,24/08/2023 20:17,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
d4ad413d-e7e7-4ada-93be-93ca3d521e1f,Inbound,Refund Related,Refund Related Issues,Bahut badhiya help kiye hai thank you ma'am ,03320283-de3a-4bba-80c1-6236cb92e99b,16/08/2023 18:05,24/08/2023 10:43,24/08/2023 10:44,24-Aug-23,PUNE,LifeStyle,389,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
3c930728-1bd7-4ae4-952d-7374b3a9be0b,Inbound,Returns,Reverse Pickup Enquiry,Good,223b8acf-c328-4d92-907a-6cfdb7dce613,,24/08/2023 18:17,24/08/2023 18:20,24-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
e2c91104-f79b-44a3-9279-7b2f04ac0faf,Inbound,Order Related,Order status enquiry,Thanks Shopzilla to help me,e6c4061e-07b0-4328-8a73-607799dd1ae0,,24/08/2023 23:25,24/08/2023 23:27,24-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
b094ea2e-03f1-418a-b9f3-2dbd9bd45438,Inbound,Returns,Return request,,a287d68f-803b-4c00-8c58-cadd4836e0ee,,24/08/2023 11:02,24/08/2023 11:07,24-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a77ea01c-a547-4145-9cba-8e7902e4c6ed,Outcall,Returns,Reverse Pickup Enquiry,,65f64eb8-40d2-4665-842e-8bd84bd63edb,,24/08/2023 21:49,24/08/2023 22:05,24-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
27f9adf1-4509-4373-9623-7d30875bcbe5,Inbound,Returns,Exchange / Replacement,,6501fe3c-81ce-4ab9-a67c-8b8be70889e6,05/08/2023 18:30,23/08/2023 19:47,24/08/2023 05:44,24-Aug-23,AHMEDABAD,Mobile,24999,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
aed95e23-ff78-48e4-86d1-a186a66419de,Outcall,Returns,Reverse Pickup Enquiry,,955bd4c0-a898-4aa3-92bf-68ba2ebe6963,06/08/2023 13:55,24/08/2023 18:03,24/08/2023 18:28,24-Aug-23,GAYA,Books & General merchandise,824,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
d395523f-d308-452d-b98f-5507378e0a1a,Inbound,Order Related,Priority delivery,,0737bd1d-aaef-47c7-8b5d-eea636d86e38,,24/08/2023 13:05,24/08/2023 13:06,24-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
341a2b84-af0c-4b5d-a060-7f2164de2b5d,Inbound,Cancellation,Not Needed,,a5bef058-09d2-42de-9f09-b20345a27375,,24/08/2023 00:49,24/08/2023 00:53,24-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9195c0b0-b731-4fe0-a9d6-aaf3ce18ff14,Inbound,Returns,Reverse Pickup Enquiry,"What should I write, since so long he is not able to solve my problem, should I write well about him, I think he has less intelligence",31b106b9-9a30-4ece-9a7c-4a2afd76471c,,24/08/2023 11:23,24/08/2023 11:47,24-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,3
137fc791-6ec0-438a-b224-594f89825ce3,Inbound,Returns,Reverse Pickup Enquiry,NO,e37874af-c130-4252-a32b-0c32b7ba1e32,,24/08/2023 11:06,24/08/2023 11:07,24-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
627fdfcc-8d3a-458b-9098-694cc03cecf4,Inbound,Returns,Self-Help,,15c76d62-9867-47d4-8145-d97e925b440b,,24/08/2023 14:16,24/08/2023 18:11,24-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
3cd671bc-165d-4402-a93c-3a7dd810aca7,Inbound,Returns,Missing,,0f6b8d9c-665d-4730-96b0-29966f154354,,24/08/2023 15:15,24/08/2023 15:20,24-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
d980ca31-e271-453b-9412-3ed7793927ee,Email,Order Related,Delayed,,5cb04c85-0d50-412c-9710-14605a5d1313,,24/08/2023 17:50,24/08/2023 17:52,24-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
77d3ddfd-5892-4b75-97d6-1c346bb27e98,Email,Returns,Fraudulent User,,13562b89-4857-4b6f-96ce-99b586f2fa5e,06/08/2023 08:44,23/08/2023 17:45,24/08/2023 13:57,24-Aug-23,HAZARIBAGH,Home Appliences,6199,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
176c8172-3970-4dfd-92c1-df9fa3fdc393,Inbound,Returns,Reverse Pickup Enquiry,,764786d1-9cba-4c51-bffe-d71548470ebd,29/05/2023 23:12,24/08/2023 12:43,24/08/2023 12:57,24-Aug-23,HYDERABAD,LifeStyle,1084,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
28759317-8dd8-4d50-a869-77427584d18c,Inbound,Returns,Missing,,980d4137-36d6-4eb9-ad30-b7417743a02b,,23/08/2023 21:07,24/08/2023 01:03,24-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
c480c70c-327e-47c3-9841-b2c418766166,Inbound,Returns,Reverse Pickup Enquiry,,ce7f7e5f-2b28-46d6-b301-5108c74ab289,,24/08/2023 09:39,24/08/2023 09:47,24-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
2c6e5e55-b7a3-412d-9a32-77144f07eb20,Inbound,Product Queries,Product Specific Information,,1f2b5a4b-4e2d-4630-ba4c-6b7e959444de,,24/08/2023 12:22,24/08/2023 12:32,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
d2856b21-e931-4f65-8d46-0ffd0e7c997b,Outcall,Order Related,Order status enquiry,,540e9eda-2062-4b89-aa93-594ae15c55cd,,24/08/2023 13:22,24/08/2023 13:23,24-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,3
2ff2f69b-deaf-402b-bdc9-70cd4d16d210,Outcall,Returns,Reverse Pickup Enquiry,Good ,98ec138e-22b0-4423-8d33-1ade3cbe7133,,24/08/2023 14:10,24/08/2023 14:14,24-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
805c3d15-7d72-423a-b3f6-8cb7324254a9,Email,Refund Related,Refund Enquiry,Conversation   ,e6955ea9-2136-46c7-ae20-a4844dfd1d0f,,24/08/2023 15:04,24/08/2023 15:11,24-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
77c6dd57-de41-41f1-bf5c-cdc96fe4b94a,Inbound,Returns,Reverse Pickup Enquiry,,a0e95247-6c95-46c8-8d7d-219b8b225f4a,,24/08/2023 22:23,24/08/2023 22:55,24-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
99b042ad-c856-4478-b894-26a200d5a829,Inbound,Product Queries,Product Specific Information,,f68f6107-42b7-4d25-b92e-2298f13d6993,,22/08/2023 19:51,24/08/2023 17:04,24-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
acb18640-6bf4-4a0b-8bd6-6b3d610e0c9e,Inbound,Returns,Reverse Pickup Enquiry,,0571679c-5a1f-44b4-b25b-c10432358df2,,24/08/2023 08:00,24/08/2023 08:01,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
c2d2f229-5fca-4741-82ba-d0464a38abe4,Inbound,Returns,Service Centres Related,,d4704d9c-9724-4ea4-9db4-8e639586b4b3,,24/08/2023 08:35,24/08/2023 10:14,24-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
623e9f3f-dd6b-4a7a-a5cb-9f1022323a64,Outcall,Returns,Return request,,3f862d91-28b1-4979-a96c-6fed802f865f,,24/08/2023 11:33,24/08/2023 11:42,24-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
535b852e-932c-4d59-a7ca-64e701fa9c94,Outcall,Feedback,UnProfessional Behaviour,,c5aa1967-1614-449c-880b-c6f6e88ce6ed,,24/08/2023 16:35,24/08/2023 16:36,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
887aace1-085b-484c-9bbb-c8ceaafbf13e,Inbound,Refund Related,Refund Enquiry,,6cdba5fe-27b5-4e0e-8b1a-218010399abe,13/08/2023 09:52,24/08/2023 08:17,24/08/2023 08:24,24-Aug-23,AHMEDABAD,Books & General merchandise,1378,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
f2dca9be-9994-48ae-8fb1-f8cde2986763,Outcall,Cancellation,Return cancellation,Good ,fa811e7b-c534-4b01-a786-3cc49781169d,,24/08/2023 12:16,24/08/2023 12:47,24-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9f053c00-db1f-42f1-b21c-ce254e4968f3,Inbound,Order Related,Priority delivery,,2b3f7d3c-d7b3-4d66-bbd2-9d5889174a3f,,24/08/2023 19:48,24/08/2023 19:48,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
c8b51399-82d2-4974-a520-cbd68d3bb406,Outcall,Returns,Reverse Pickup Enquiry,pickup man not a goodnot a proper knowledge of how can pick upevery time says system down,79459ea1-3d22-411f-9e32-cd971b79c86e,,24/08/2023 19:22,24/08/2023 19:27,24-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ffc9ab8f-5ae1-401a-be38-f5f532fbe460,Outcall,Offers & Cashback,Affiliate Offers,,7ce7eaa6-8083-4a02-a47d-6d1d60441b83,,24/08/2023 21:31,24/08/2023 21:36,24-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
21d63d69-201c-4be7-b5bb-8194c4f1e945,Inbound,Order Related,General Enquiry,,db0b18eb-deb4-4eb3-b6bb-c49c676df33e,,24/08/2023 22:12,24/08/2023 22:15,24-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
cd4072c2-4ced-4d07-a676-cbfbf5f53bb3,Inbound,Returns,Reverse Pickup Enquiry,Good,57d1f30e-ab27-478d-8aad-ebf863f0d9a5,,24/08/2023 13:36,24/08/2023 13:42,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ce441448-e181-43cd-b954-d6f0c8e53882,Email,Returns,Reverse Pickup Enquiry,Nice,079c5f55-d594-4bd9-98da-40f1c0f9bb67,,24/08/2023 20:06,24/08/2023 22:39,24-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
0c76d0eb-4714-486b-a433-8dc8ca6c605e,Inbound,Refund Related,Refund Enquiry,,74c878c4-3f32-441f-aa56-b053310c99c4,,24/08/2023 19:47,24/08/2023 19:49,24-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1ee0004b-7f5a-4916-893a-6c6f098b3ada,Outcall,Shopzilla Related,General Enquiry,,9110e02c-b1cf-431d-88e2-6337059aa9d3,,24/08/2023 15:43,24/08/2023 16:11,24-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
82d9cecc-78bf-4e90-a5ad-46efb7ba40fc,Inbound,Returns,Reverse Pickup Enquiry,,7407ee42-96b6-4251-a0c0-9996487161ee,,24/08/2023 08:36,24/08/2023 08:50,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
6d3a5b0e-da6f-41b2-96a3-f0f92f7aaba2,Outcall,Returns,Reverse Pickup Enquiry,,66268043-b1b8-42b9-b7c3-e563267ef1f1,,24/08/2023 10:11,24/08/2023 10:14,24-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
7433848f-f485-4674-9c03-d13e0b593f45,Inbound,Shopzilla Related,General Enquiry,,e6faef4c-4387-4efa-93d7-e276c4dd81fe,,24/08/2023 14:42,24/08/2023 14:44,24-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
6bcdf4b7-b76c-4299-a781-2fc277db20e2,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved but they complaint close their end.my issue is dragging since long still not resolved,336b2fa2-74f4-45ba-a91a-57ff63122ca1,,24/08/2023 19:00,24/08/2023 21:35,24-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6c086120-5052-4d19-8748-80aac8f2a3fb,Inbound,Product Queries,Product Specific Information,  not support,fbb56aff-8283-432e-b309-9734badc1281,,24/08/2023 19:29,24/08/2023 19:37,24-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
f179e44d-d4d2-4c9d-918c-fdd580ea0dce,Inbound,Returns,Missing,,ab694f4f-2227-4710-acb3-9be5c3f5f076,,24/08/2023 05:41,24/08/2023 07:04,24-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
c8461be1-39a3-4543-b274-4117ace099c2,Outcall,Order Related,Delayed,,2650c7dc-ba5d-4634-b15a-d71c266f77e5,,24/08/2023 15:55,24/08/2023 16:31,24-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
74367aaa-cc57-4826-a9b6-c0a31c022194,Inbound,Returns,Reverse Pickup Enquiry,Good,d9f4fb89-e00b-432c-bf2e-cdc1b59adc97,,24/08/2023 06:54,24/08/2023 06:56,24-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
44c4899a-34d6-4726-a411-62fe92c73dcd,Inbound,Returns,Reverse Pickup Enquiry,,95972621-20d5-4cc8-b228-a455dd07f6d9,,24/08/2023 09:59,24/08/2023 10:01,24-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
adee4af9-2c5f-448e-85b2-ab77a4acbfa1,Inbound,Returns,Reverse Pickup Enquiry,,c5757002-7b03-4927-bf9e-a55f457dd06d,,24/08/2023 11:58,24/08/2023 12:00,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
0e0322d7-035b-4877-8b38-d5d5b9ad7e38,Outcall,Returns,Reverse Pickup Enquiry,Including regional language like Malayalam,1d81a1e0-6c2d-4116-9f27-75b9bf4fd500,,24/08/2023 13:02,24/08/2023 13:50,24-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,3
455e5f35-3017-4886-b74e-ccab02f33fe0,Outcall,Order Related,Installation/demo,,228fe90e-8c3a-4a07-a88e-0218f6409246,,24/08/2023 16:53,24/08/2023 17:02,24-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
3f9a14b2-62a1-4f9c-9cc9-bd03273ec1b4,Outcall,Payments related,PayLater related,,8e7a2779-4950-4cf0-b73c-ef62bc36eeb4,,24/08/2023 20:48,24/08/2023 21:02,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
ad53ede3-24fe-48bc-82ef-a84644f4c5bb,Outcall,Order Related,Delayed,,57819dd0-94e7-4018-b398-381290ac07b5,,24/08/2023 20:52,24/08/2023 20:56,24-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
b9131572-3968-456e-b943-1a6e221c0f36,Inbound,Returns,Wrong,,011192b9-c5a8-4593-9264-613f43d5adbf,,24/08/2023 12:23,24/08/2023 12:23,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
cb2a1e8a-da4c-4c4d-af31-9ea01957c00f,Inbound,Order Related,Delayed,Please more flexible service ,c81190a9-fb26-4fa0-8458-1fd90ad39ecb,,24/08/2023 00:27,24/08/2023 00:30,24-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2b86dfa9-fdd7-4ed7-80c5-d0867a5709fe,Inbound,Returns,Reverse Pickup Enquiry,,27cf3228-28cc-40c4-b960-57333c803227,,24/08/2023 08:04,24/08/2023 11:23,24-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
c49ba16b-017e-4eca-ac6e-3c29ead1fcfe,Outcall,Returns,Return request,Thanks a lot Shopzilla,b68e5014-9efb-4352-85bf-db624cc706d3,,24/08/2023 20:51,24/08/2023 20:52,24-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
4bf8346a-c544-4c46-ac4c-341a9a6aaa5e,Inbound,Payments related,PayLater related,,254638ae-c4d1-41d9-88ad-08584fcbf153,,24/08/2023 11:07,24/08/2023 11:08,24-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
5eef24b1-a1df-4915-8633-a89650676486,Inbound,Returns,Reverse Pickup Enquiry,Good,b6b6da7b-f9ce-463d-b517-d955956515f8,,24/08/2023 07:33,24/08/2023 07:39,24-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
6c4cf570-fe9e-47a7-b57a-bc25d058cc55,Inbound,Payments related,Payment related Queries,,c4474dc2-4742-4300-a461-cafa59c030d1,,24/08/2023 10:17,24/08/2023 10:18,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8dbcd0f3-0e17-4807-8a42-55c059b43e3d,Inbound,Order Related,Order status enquiry,Mam provides me good information as i want ??????,d6834151-661c-4e10-b045-cf87efa28719,,24/08/2023 14:29,24/08/2023 14:30,24-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
58fb7021-6550-417c-85e9-808e06ec3ca4,Inbound,Order Related,Order status enquiry,,f0005666-c0a4-460b-a5e7-eba052d3a043,,24/08/2023 19:53,24/08/2023 19:54,24-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2f115f45-4949-49b4-b70b-0cca54a3681d,Inbound,Refund Related,Refund Related Issues,Good ??,04ee6c7e-9ca4-4e51-a968-714c454e069f,,24/08/2023 07:31,24/08/2023 07:36,24-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,3
0cf33eec-1a79-4fee-9d26-8e7a5f889069,Inbound,Order Related,Delayed,,810516ef-b2c1-457e-980a-d8fe77d8b366,,24/08/2023 07:25,24/08/2023 07:27,24-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
25d407ab-003a-4311-8cd4-836aa547c2e1,Inbound,Order Related,Delayed,,90424903-8f91-4138-aef5-a0461ce80734,,24/08/2023 10:28,24/08/2023 12:32,24-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
2de7ec23-ebe8-4274-8d2c-c5a67d0cb2c6,Inbound,Returns,Reverse Pickup Enquiry,,eb97bd68-390c-4d23-9631-38a3ede10ae2,,24/08/2023 19:35,24/08/2023 19:38,24-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
4c21e451-6f55-44ec-8eaa-37455fa12793,Outcall,Returns,Reverse Pickup Enquiry,,ec1dcf44-cc33-4ae5-afd4-47846982070f,,24/08/2023 16:11,24/08/2023 16:16,24-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
1f70cb51-9017-4cf3-8a38-b78a76e8cbd1,Inbound,Returns,Reverse Pickup Enquiry,,39a6de9e-716b-4d4b-96ad-98b8635d43d1,30/07/2023 18:33,24/08/2023 10:56,24/08/2023 10:56,24-Aug-23,VADODARA,Books & General merchandise,684,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
82ac1c73-d944-430f-b421-5edc5de953d0,Inbound,Returns,Reverse Pickup Enquiry,Good ????,a72ee389-8528-4873-bfd6-ddc7ad5aa491,12/08/2023 19:39,24/08/2023 08:28,24/08/2023 08:29,24-Aug-23,BIHARSHARIF,Books & General merchandise,389,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
d4cc868b-cfb2-45e2-b821-96c7dc1b4920,Email,Order Related,Delayed,,6dc1ef99-2e4c-4069-9725-1b70799204db,,24/08/2023 09:26,24/08/2023 09:27,24-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
c431c871-3c55-4647-95af-f1d09daaebdf,Inbound,Returns,Return request,,0102ed14-c913-46a4-af7d-e6813cabe874,,24/08/2023 14:21,24/08/2023 15:13,24-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
d6ede8a0-6526-47aa-9178-dd642e380c93,Outcall,Returns,Return request,Reduce time to resolve any complaints ,6d10f9f3-3b4f-42e1-8b89-d18b7724b14b,,24/08/2023 15:39,24/08/2023 15:42,24-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
4737ea30-aaa3-4e64-949a-855e5f5ab21e,Outcall,Returns,Return request,,b64784b7-b910-4076-8037-83272c4da253,,24/08/2023 20:37,24/08/2023 20:39,24-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
14d550c9-522c-4ba8-9fa8-6e8beb067066,Inbound,Refund Related,Refund Related Issues,,f648e510-6b47-4234-ae0e-4b4d0d4e76e4,,24/08/2023 19:59,24/08/2023 20:36,24-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
647e0d62-9d91-48fb-9e32-1c193e3fa178,Inbound,Returns,Missing,satisfied ,748dbe4f-d642-48cb-81cc-21b4cace8c48,,24/08/2023 21:29,24/08/2023 21:42,24-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
c3a0708c-7b8c-4737-900e-88387b7a73be,Inbound,Returns,Reverse Pickup Enquiry,,2704e0af-bd7e-47e5-b749-3936dfb8d3ca,10/08/2023 02:36,22/08/2023 17:46,24/08/2023 02:50,24-Aug-23,KANPUR,LifeStyle,464,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,1
fc51b64b-174a-407e-9340-482085b905ae,Outcall,Order Related,Order status enquiry,Good,a8eca8b3-3259-4767-8e62-c84d4d02f532,,24/08/2023 17:02,24/08/2023 17:04,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2e08ba31-db77-45ce-8c40-c36f2b050b87,Outcall,Refund Related,Refund Enquiry,Awesome work by customer service,bfa62320-94b9-4814-beac-8358ba82c778,,24/08/2023 09:01,24/08/2023 09:13,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
302f713f-ab9c-4860-af9c-5b0abe3f47c8,Outcall,Returns,Service Centres Related,,0af258b1-1d0b-49b1-b56c-1e20ad144c89,,24/08/2023 21:37,24/08/2023 21:38,24-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c10fe0e5-a712-4be3-90a9-38d15719f5a9,Inbound,Returns,Reverse Pickup Enquiry,,cfb20bc1-d150-45b6-bc8f-22f54b2b15b9,03/08/2023 10:15,24/08/2023 20:00,24/08/2023 20:06,24-Aug-23,CACHAR,Electronics,1091,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
d78f8165-548b-4cc0-bb9d-a4af2b1d2857,Inbound,Returns,Reverse Pickup Enquiry,,363e3578-9563-44c1-9e49-2aef9f9541d3,,24/08/2023 08:23,24/08/2023 08:28,24-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
f65d3f6a-3dfa-470c-b8d9-310944bc0593,Inbound,Order Related,Invoice request,,238ea088-4a2f-49fc-ad9f-1eff9a2f5d06,,24/08/2023 08:30,24/08/2023 08:36,24-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
2c574e39-0581-43d0-9981-575480b0ef42,Inbound,Returns,Reverse Pickup Enquiry,Solve issue,f75ba65e-a121-4642-a689-9bf22ad321d1,,24/08/2023 15:16,24/08/2023 15:18,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
23fb4bd5-db08-42e2-aebb-ed07bb230530,Inbound,Returns,Reverse Pickup Enquiry,,09c012eb-767e-4e8e-85bb-52dd56690dc9,,24/08/2023 17:58,24/08/2023 20:02,24-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,4
7dff10d6-9474-4d8d-88d6-2f8540fd6c13,Inbound,Returns,Service Centres Related,pathetic experience from Shopzilla,0a225f71-9254-4d25-83f1-48fe789e6e98,,24/08/2023 18:58,24/08/2023 19:05,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
80b47375-ee6e-42e3-bfcd-65d4f33ae2b1,Inbound,Returns,Reverse Pickup Enquiry,Good ,84c5b2ff-61eb-4a8d-8a7c-923efc851ed5,,24/08/2023 00:12,24/08/2023 00:19,24-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
63cdc4ef-89af-446b-a768-dc29b1860334,Outcall,Refund Related,Refund Related Issues,,5f319bfc-62c0-477b-bf6c-650e45be18fe,,24/08/2023 23:30,24/08/2023 23:31,24-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
1ec3d0c9-dcb7-480a-b2d2-2c7e9925379b,Inbound,Returns,Reverse Pickup Enquiry,Good,fa120a3d-f580-4096-a5ab-cfd8bb5e96e4,,24/08/2023 13:17,24/08/2023 13:20,24-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
0b0f8286-f165-4831-8b36-07a0814c4fa9,Outcall,Returns,Reverse Pickup Enquiry,,ce8d5080-b532-45ef-8411-518b513fac68,,24/08/2023 13:19,24/08/2023 13:31,24-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,2
2214a10b-88a3-41bf-9c42-93199d69d788,Email,Order Related,Delayed,,7766ec82-4b9d-4c5c-a16e-ad95705f9b0d,14/08/2023 21:37,24/08/2023 15:32,24/08/2023 15:34,24-Aug-23,HYDERABAD,LifeStyle,542,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
4d1536f1-7636-41e9-8993-ce8063c41f3c,Inbound,Cancellation,Not Needed,,42ef5671-5e5f-4988-987a-f996f36a50a6,,24/08/2023 14:36,24/08/2023 14:36,24-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
d567268a-db01-4fb5-827d-cdacbd4d1765,Inbound,Product Queries,Product Specific Information,Exclent,4fc0e365-fb22-4167-8d70-a7d6401c350c,,24/08/2023 22:25,24/08/2023 22:28,24-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3521020d-2720-4337-b260-54599100a85a,Inbound,Returns,Reverse Pickup Enquiry,,dd0ba6a7-fa51-4b9c-94a6-258a350219e9,,24/08/2023 13:46,24/08/2023 21:37,24-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
51bbd82d-8e60-420a-b46e-27835781c800,Outcall,Payments related,Online Payment Issues,,ac536600-0027-4690-8082-118085ffb661,,23/08/2023 17:13,24/08/2023 04:36,24-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
af73cc9b-3b82-4df7-93e5-1ff3a022f6fa,Inbound,Returns,Reverse Pickup Enquiry,,753381cf-d60e-4420-a166-43ab0b114e63,13/08/2023 18:04,24/08/2023 18:50,24/08/2023 18:54,24-Aug-23,MAINPURI,Electronics,799,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
368f21d4-e5c8-4341-ac7d-f1ce325d1120,Inbound,Returns,Technician Visit,,ed40d242-1cd1-459f-a152-8ef825f8a486,,24/08/2023 07:43,24/08/2023 11:50,24-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
38f1b0bc-e1de-428b-9478-337a18390814,Outcall,Returns,Return request,,8dac1eba-6d7b-4458-b9cb-284123fd4442,,24/08/2023 20:17,24/08/2023 21:04,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
28bcddba-14b3-476a-8803-276ac06d7e5f,Inbound,Returns,Reverse Pickup Enquiry,,96da68ae-d2ee-4ce3-aa63-2bbdbd07aa7e,,24/08/2023 23:11,24/08/2023 23:14,24-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
ae26a46a-7604-4782-a60b-006b8738cc41,Inbound,Order Related,Order status enquiry,,5f458e9c-46c5-40a3-839b-97e48ea0262c,,24/08/2023 21:05,24/08/2023 21:05,24-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,4
7ae1a4ef-9c8f-4b01-a851-803526a2dad5,Outcall,Returns,Service Centres Related,All Good,daf7f2bf-d86c-4422-8e7f-73960af4558c,,24/08/2023 22:40,24/08/2023 22:58,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
9080c425-0c68-431e-9606-896158c9631d,Inbound,Returns,Reverse Pickup Enquiry,,404dedda-4ba1-47cb-905e-835b9ba7b918,,24/08/2023 13:29,24/08/2023 13:41,24-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
6ff219a0-204a-4412-80b2-dc11e8e6b2fe,Email,Payments related,Online Payment Issues,,20d91a84-d4e2-4673-b3f2-706094767c61,,24/08/2023 19:38,24/08/2023 23:40,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4160e261-f674-4429-bbb7-dafa21a49615,Email,Returns,Fraudulent User,,3991cdd8-db69-4c60-b819-d401922c165a,09/08/2023 13:13,23/08/2023 19:39,24/08/2023 18:54,24-Aug-23,GUNA,Electronics,2299,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e70d94be-ddad-4b91-bb33-8c6f77b6e720,Inbound,Order Related,Delayed,,d71ef985-aee1-434a-a2f4-e33dc1a5abfc,,24/08/2023 09:52,24/08/2023 09:52,24-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a097c310-2a63-4927-a7f6-aa090fb6d372,Inbound,Product Queries,Product Specific Information,Help toh hui par refund not my product ????,d2d27177-a4d8-4c79-9eb5-b662336c9e91,,24/08/2023 07:23,24/08/2023 07:28,24-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
c76749a6-888c-402c-b9b0-213c756d7829,Outcall,Returns,Wrong,,254c07af-53be-4e25-9b12-dadac83d7be8,,24/08/2023 20:19,24/08/2023 20:21,24-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
601a5e86-2c9a-46de-8d8b-4786bc63c83b,Outcall,Returns,Reverse Pickup Enquiry,,2455ae8d-958a-46aa-b8b6-13d26eb5ebe8,,24/08/2023 17:48,24/08/2023 17:49,24-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
d79be491-2b5f-46e3-a79e-bb682bd44d11,Email,Feedback,UnProfessional Behaviour,,36c73b05-eab8-422b-a563-61796c1d026d,04/08/2023 02:56,24/08/2023 21:08,24/08/2023 21:08,24-Aug-23,CHAPRA,Books & General merchandise,299,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4ba71bab-b90d-4e1a-98fb-ba4d060b3d6d,Inbound,Returns,Service Centres Related,,578a76ba-fc18-43d9-9554-f7c1e96b661f,,23/08/2023 10:56,24/08/2023 12:07,24-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
b0dce522-638c-4504-890b-2cf35c28324f,Inbound,Cancellation,Not Needed,,9f2fc70e-2dc1-43b3-bb02-46ab437fdc07,,24/08/2023 13:54,24/08/2023 13:59,24-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
10817230-7753-42ea-84fb-653ff1a10fe4,Inbound,Order Related,Delayed,,16199a08-40d4-439e-924e-b0cdd5c17ff0,07/08/2023 16:57,24/08/2023 05:16,24/08/2023 05:16,24-Aug-23,BANGALORE,LifeStyle,678,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
3e5e82b8-ca23-4f57-bb20-6e0ab350cd94,Outcall,Returns,Reverse Pickup Enquiry,Very nice,b54626ce-c4f0-4b99-864b-37f5066b19cf,10/08/2023 20:32,24/08/2023 16:16,24/08/2023 16:20,24-Aug-23,BASTI,Home,239,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
9c659a51-4d02-4752-9ee6-dccf5472bb80,Inbound,Returns,Return request,,e90b226b-a550-4158-95aa-144366961f4f,,24/08/2023 13:11,24/08/2023 13:38,24-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6b1be3a4-9185-4421-bfdd-2145bb4078a5,Inbound,Returns,Return request,,e34ab05d-96de-49ca-8464-d8d03518d4cc,,24/08/2023 10:40,24/08/2023 10:41,24-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
ef27710d-cbd7-46fd-97d2-7ff1eb15a59c,Inbound,Returns,Reverse Pickup Enquiry,,684b1c7e-914a-4746-94cf-c19933efd4d1,,24/08/2023 18:05,24/08/2023 18:07,24-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
899edbdf-bb9a-488a-9609-120373e0a67c,Inbound,Refund Related,Refund Related Issues,,1c8a8eb4-d45b-4083-bbde-326a575ccec3,,24/08/2023 11:48,24/08/2023 11:51,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
f3d1b890-b437-441d-b79d-ecc1a1f7660f,Inbound,Returns,Fraudulent User,,81c68747-825b-4aa8-85ed-bcc9ac6580d0,,24/08/2023 13:18,24/08/2023 13:20,24-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0a09520a-7874-40df-97f5-8d5e2e4dbe95,Inbound,Offers & Cashback,Instant discount,,9eb59842-9f22-40f2-805f-4a9c27c0e29f,,24/08/2023 18:24,24/08/2023 18:25,24-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
f06c119a-9820-4678-8d78-1cde5038ee46,Outcall,Returns,Missing,,fef8dfb2-f068-4128-ba20-cc2b6075f96e,,24/08/2023 23:06,24/08/2023 23:07,24-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
f95588f3-874e-4c1d-98a4-e4f22a140513,Outcall,Order Related,Order status enquiry,"good to help me, he addressed my query very well and also behaviour is very good. He know how to talk to people. I am happy with that help. Thanks . ",daefb12f-e538-498e-a0f1-149b417241ac,18/08/2023 18:46,24/08/2023 16:53,24/08/2023 16:54,24-Aug-23,PUNE,Electronics,2468,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
75706e3b-7e1c-4b4d-9efe-c8b2f2d29a32,Inbound,Feedback,UnProfessional Behaviour,,81cbdc8d-2eb0-4a4c-ad20-0de6522495ae,02/08/2023 08:33,24/08/2023 15:01,24/08/2023 18:06,24-Aug-23,DIBRUGARH,Electronics,1349,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
1cbd7edb-d174-40d4-9b23-7257d151efd4,Inbound,Order Related,Delayed,Nothing else,a5f8cdd4-e40f-4ffa-be1c-d8034f5bef93,12/08/2023 16:15,24/08/2023 14:31,24/08/2023 14:34,24-Aug-23,AMBERNATH,Books & General merchandise,999,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
5187087e-5789-48d5-8c0f-ce4a7801eabc,Inbound,Returns,Fraudulent User,,e3dba08f-42b9-45ee-aabf-cede4e04e22c,,23/08/2023 21:08,24/08/2023 08:40,24-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
8dba783c-0b6b-4edd-9add-977556fa80cd,Outcall,Returns,Return request,Bengali language,421eb936-cd6d-4918-9989-562de71524e2,,24/08/2023 20:13,24/08/2023 20:14,24-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
61c273c5-a058-470d-abea-9fa1394f5138,Inbound,Returns,Reverse Pickup Enquiry,,31156cba-5c26-436b-ad6d-34fe12e2f1b6,,24/08/2023 19:31,24/08/2023 23:56,24-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
37b9af88-5d55-4d16-bad5-c14b0992989c,Inbound,Refund Related,Refund Enquiry,,53c7cc32-dfae-454f-a875-b1b80ff300dd,,24/08/2023 11:49,24/08/2023 11:50,24-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
fb609422-44cb-429a-aa37-b4fe32a5fc7e,Inbound,Returns,Missing,,9e455a1a-7af4-4710-9223-5c18b3552757,,24/08/2023 13:15,24/08/2023 13:16,24-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
60a4d713-e322-4ef6-a9b9-88c669e97422,Inbound,Order Related,Order status enquiry,,e87f14f0-5403-493a-b70a-06cef79f08f1,,24/08/2023 14:21,24/08/2023 14:30,24-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
b1d5967f-cf5c-4d47-98af-3f853618d212,Inbound,Returns,Wrong,Very good ,d2bbe4de-74e0-4854-8981-4ab0b44f5d0a,,24/08/2023 09:13,24/08/2023 09:37,24-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
43cf3725-f00e-4e46-913c-2f662c8d0411,Outcall,Returns,Missing,,4d6ad729-163c-4215-b883-4abcf0e3ff13,,24/08/2023 20:40,24/08/2023 20:46,24-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
387ed55b-d1eb-4e27-8025-c0a50910ef06,Email,Order Related,Delayed,Castermer help best Experience this call,62f1ceba-ae24-4399-8184-1a6864ad29d1,10/08/2023 14:18,24/08/2023 18:46,24/08/2023 18:48,24-Aug-23,NADIAD,LifeStyle,2314,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
d208f8b5-a2e2-453b-9828-33ceee6176d9,Outcall,Product Queries,Product Specific Information,,9d20ccda-4e5b-4b0d-bcac-e8d2037e9495,,24/08/2023 07:38,24/08/2023 09:13,24-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
48263a61-30c0-4dc3-a5ae-c817c7de7c57,Inbound,Returns,Reverse Pickup Enquiry,Don't keep no return product,559bd694-b1e1-4e82-8877-74087b188185,,24/08/2023 09:00,24/08/2023 09:02,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
4d20630b-548a-417d-a3ff-223afcbd3f7b,Inbound,Order Related,Order status enquiry,,23d07a99-4800-4001-8d12-a662fbab28f0,,24/08/2023 19:41,24/08/2023 19:43,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
0ee77b46-d2c6-4a0b-9ecf-0a5d3ee7b6d5,Inbound,Refund Related,Refund Related Issues,,2397dbd1-8f03-483c-9fb8-a5463a39ba5c,,24/08/2023 22:15,24/08/2023 22:16,24-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
882ec8a0-7927-402e-97b1-c7c493540c29,Inbound,Returns,Reverse Pickup Enquiry,,4ecf928c-88b9-42d0-8496-9644ef86f3f6,03/08/2023 19:35,24/08/2023 10:42,24/08/2023 10:44,24-Aug-23,ITANAGAR,Electronics,852,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
17166c36-3a5e-4e9f-b42d-d35e5c185801,Inbound,Refund Related,Refund Related Issues,,5828f12d-35ea-4812-b853-3f8fe2e9ee11,,24/08/2023 10:21,24/08/2023 10:39,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
a851a487-eef1-4600-b701-e747bdb26fce,Inbound,Returns,Reverse Pickup Enquiry,,f4c07cfb-11eb-4a08-b28c-226d4fa4d12b,,24/08/2023 11:56,24/08/2023 12:03,24-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9b621fc5-df6d-4e2c-97be-c7de6139d9f8,Inbound,Returns,Reverse Pickup Enquiry,,83ef27f6-b70f-4078-9f61-7c1da5d0e61d,,24/08/2023 15:56,24/08/2023 15:58,24-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
3f561d52-ce7b-43c9-a4fb-bcb128b94374,Inbound,Shopzilla Related,Signup Issues,Not resolved ,3feb8dd6-9e63-462d-bff1-210feba375d1,,23/08/2023 10:20,24/08/2023 00:01,24-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
54c3d657-da2d-4954-bb86-c16cb0cc8afe,Inbound,Returns,Reverse Pickup Enquiry,,62ef8317-db9e-42ff-8633-355b095dd07e,,24/08/2023 12:02,24/08/2023 12:03,24-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
64c3eb28-7551-44e4-bd49-d85cad8a8e67,Inbound,Returns,Reverse Pickup Enquiry,,10a452fe-86c9-4e99-b75d-b836f8d66485,,24/08/2023 13:44,24/08/2023 13:51,24-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
c84d05b5-967b-40b0-aaa5-3a57859bceba,Outcall,Returns,Reverse Pickup Enquiry,My problem is resolved and I am agree your suggestion ,10ec1cd2-817f-429e-be4e-7f1cde179ff1,,24/08/2023 16:58,24/08/2023 17:02,24-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
4facdc4d-960f-4dfa-998d-fe544274cea7,Outcall,Returns,Exchange / Replacement,"Don't cheat people please , help to customers ",51c00dab-58f2-4750-8729-e5b034da69e7,15/08/2023 07:51,24/08/2023 01:10,24/08/2023 07:40,24-Aug-23,BANGALORE,Electronics,94990,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
94f10220-c2f3-44db-9877-7c4201b938b4,Outcall,Order Related,Priority delivery,LATE LATE LATE LATE,492e666e-18f6-4a5e-bbec-9cbe5b4a509f,07/08/2023 19:22,24/08/2023 10:47,24/08/2023 10:51,24-Aug-23,BADNAWAR,Electronics,1899,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
ade2c173-d76a-4f65-9e5f-b766ce537fc6,Inbound,Returns,Service Centres Related,,fb6a4413-dd5a-4f0a-b167-59d6ffcecf2a,,24/08/2023 02:18,24/08/2023 02:37,24-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
83286788-c172-469b-afb8-1ad6f7d5ef0d,Inbound,Returns,Reverse Pickup Enquiry,,c2b9b8a2-82ef-4c12-b80e-68d0d28bd40e,,24/08/2023 10:16,24/08/2023 10:18,24-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
0e4d9f69-19d5-45d1-bfd3-04ff53bb6723,Inbound,Offers & Cashback,Affiliate Offers,,3acafc0e-21a0-4a4d-8b34-32da251c5c31,,24/08/2023 10:32,24/08/2023 11:02,24-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
d4acd4f1-7913-43ab-a0f0-d1e6383ce2f8,Inbound,Returns,Fraudulent User,Thank u ,836918a9-3915-432c-beeb-fc6438d2e308,,24/08/2023 13:31,24/08/2023 13:33,24-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
45d037dd-ddab-41b6-8a92-b2cec37f92e9,Outcall,Order Related,Order status enquiry,,7cc840d8-5a0e-4ddc-abde-59ed53ff3d9c,,24/08/2023 12:14,24/08/2023 12:16,24-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
3eb4ccd9-4287-4cc6-8680-9257d18568fe,Inbound,Returns,Reverse Pickup Enquiry,,34518a7c-520f-4677-b916-87706b797b9a,,24/08/2023 10:06,24/08/2023 11:19,24-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ab3e584e-caf2-4da7-87c7-0fcaa1afe1a3,Inbound,Returns,Reverse Pickup Enquiry,,6ac92ecc-c178-4463-8d2b-b39be57d166d,,24/08/2023 13:00,24/08/2023 13:08,24-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
f3372454-c952-44ac-a560-b1592c0bdd33,Inbound,Returns,Reverse Pickup Enquiry,Ham aapke customer pratinidhi se santusht hai,75aa9225-4344-46fb-a365-cdcb838b3fb5,,24/08/2023 15:14,24/08/2023 16:09,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
4fa42b3c-016f-42a2-a879-c1d7cc08dce8,Inbound,Returns,Missing,My problem solve for tq mam,2fe68e47-5163-44bc-b64c-6ed3204d99c8,,24/08/2023 10:59,24/08/2023 11:35,24-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
ee8b26b7-6317-49fe-90c1-89ce227162a4,Outcall,Payments related,Online Payment Issues,Ok,a67165c7-16cc-4945-9c3e-70606ddcd35a,,24/08/2023 16:22,24/08/2023 16:58,24-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
d2d0d33f-b69e-4138-9319-6fcc16331e05,Inbound,Shopzilla Related,Shopzila Premium Related,,e5d135bc-0499-4008-a478-8053873b6f05,,24/08/2023 19:52,24/08/2023 20:06,24-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
b9b82324-2a88-4d62-b93d-e1045757fa61,Inbound,Cancellation,Not Needed,I am happy for the solution ,04818eae-e331-400d-afd5-80d936c88478,,23/08/2023 23:00,24/08/2023 00:28,24-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
6b3a4339-a18b-47ec-9073-4d4968ff5944,Outcall,Returns,Service Centres Related,Ok,4d0c8384-729a-44c1-9b84-a591eaf0e83a,,24/08/2023 16:48,24/08/2023 17:01,24-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,3
75c9a54c-8faf-41f8-9598-3e6768feb594,Outcall,Returns,Reverse Pickup Enquiry,,90a58d73-81eb-46e1-abcf-7e5dc43d6922,,24/08/2023 18:31,24/08/2023 18:42,24-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
d2fa331c-a1ec-4650-be32-93daa1b527e2,Outcall,Returns,Reverse Pickup Enquiry,Thank you but my issu is no resolved ????,246ef33f-e798-4c4d-aa0f-65123e47916a,23/07/2023 11:46,24/08/2023 19:16,24/08/2023 19:19,24-Aug-23,AJAIGARH,LifeStyle,499,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
7b666d25-d5b8-4e9f-9ca7-cba175f58b37,Inbound,Order Related,Delayed,,494c9f8e-6139-47d2-8e98-899a708acb87,,24/08/2023 15:14,24/08/2023 15:15,24-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,1
87b9480c-d9ea-496e-a867-60ac0c5c8188,Outcall,Returns,Reverse Pickup Enquiry,Good ,f1982493-a50f-436b-9a2d-54acf2fb2991,,24/08/2023 20:13,24/08/2023 20:16,24-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f800f0c0-4fe2-4840-8ab3-08b21607a28d,Inbound,Returns,Return request,??????????????????????????,01dc251d-62f1-48fe-b224-36ef2f9676b8,,24/08/2023 21:20,24/08/2023 21:22,24-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ceb72bf5-33dc-40b4-82ed-7717a8104730,Outcall,Returns,Wrong,?????,08104b29-503d-4edc-95ef-ffb1296684ec,,24/08/2023 19:39,24/08/2023 19:44,24-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
5c3bff1d-06a2-427b-a38a-9de1155dbe23,Outcall,Cancellation,Not Needed,,6aa887e8-e1ca-44ae-8a40-79ab9874510d,,24/08/2023 23:34,24/08/2023 23:40,24-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
7e6a7816-f1cd-43b9-9a51-8e4b63cfc35c,Inbound,Returns,Reverse Pickup Enquiry,,05d11485-71b2-4e6f-ab39-fec4e6d87182,,24/08/2023 07:35,24/08/2023 12:49,24-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
000dd947-bf03-41ff-a125-d5b8d839597c,Inbound,Product Queries,Product Specific Information,Nice ,873ed2e8-e64f-4c35-992c-67608e0b48f3,,24/08/2023 09:16,24/08/2023 09:17,24-Aug-23,,,,,Kimberly Oliver,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a08f6e97-0950-412a-8865-75ba8c17f92e,Outcall,Order Related,Order status enquiry,,286c7209-d634-4532-b139-636a0cf8d455,20/08/2023 11:45,24/08/2023 16:24,24/08/2023 16:27,24-Aug-23,MUMBAI,Mobile,29999,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d7a70bad-a685-43e7-862f-4e76b1a9c7d4,Inbound,Refund Related,Refund Enquiry,,2bb57146-8ff4-4de2-86ed-5ff1d515733c,,24/08/2023 23:38,24/08/2023 23:40,24-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f8e69c9c-99b4-4421-9bbe-4a3e6d3cdca0,Outcall,Returns,Missing,,bf0f158b-f55d-43dd-923d-1210022bf677,,24/08/2023 17:44,24/08/2023 17:46,24-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
ce5983f5-92fd-47b5-8ff6-1cae54adbff9,Inbound,Order Related,Order status enquiry,Make few guidelines for customers aswell.,b3c334e2-13bf-4cbd-b1e5-d071454a5c00,18/08/2023 12:31,24/08/2023 11:21,24/08/2023 11:25,24-Aug-23,SHOPIAN,Books & General merchandise,486,,William Carey DVM,William Park,John Smith,61-90,Evening,5
472507fb-d56e-4fdb-9430-53ec9c932981,Outcall,Returns,Return request,,4c53ba1f-526f-4059-90bf-2f068b4399f9,,24/08/2023 09:53,24/08/2023 10:02,24-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
2eb9efa3-7cb7-49c8-ad85-a9d4499d64f8,Inbound,Returns,Reverse Pickup Enquiry,,310a25b6-5903-4276-b0f9-d1d42f7c8efe,,24/08/2023 21:01,24/08/2023 21:40,24-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
42b2ead7-9081-4c41-b788-9a61abbf2965,Inbound,Order Related,Delayed,Poor & Pathetic customer service.... Not getting the correct status of my order.It has been out for delivery since 5days.,3d91d166-b6d5-4419-9926-f1b8bf46d525,15/08/2023 10:45,22/08/2023 14:25,24/08/2023 12:56,24-Aug-23,CHENNAI,LifeStyle,3995,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
8db6e85c-7570-4fc2-84dc-3f5b1bc8713b,Inbound,Product Queries,Product Specific Information,,02cb9ddc-b9b7-422b-ac3e-ea7251fd8810,,24/08/2023 14:36,24/08/2023 16:15,24-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,3
ddae99c6-f415-4eea-befd-65a4175ab3d3,Outcall,Returns,Reverse Pickup Enquiry,feeling food ,722dca7f-ae48-4057-b922-5d6769a06634,,24/08/2023 15:55,24/08/2023 15:59,24-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
516b727f-f235-45eb-b441-a743cd2b138e,Outcall,Returns,Exchange / Replacement,,2d7b653e-b7f9-4e8f-b70a-95c388ce03aa,,24/08/2023 17:36,24/08/2023 18:18,24-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7061128d-bdfd-4e22-9a64-6cdaf46d2009,Outcall,Product Queries,Product Specific Information,I would like to have a brand new Apple 20W USB C   as The one I received is used product.,b3ab4b97-1a0f-48af-830c-bbed784fc8f4,,24/08/2023 20:34,24/08/2023 21:01,24-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
78206264-ecd1-4cc1-8a36-01372ca7ca5a,Inbound,Returns,Reverse Pickup Enquiry,,e47796f1-2aa3-4c84-a34e-61efd9b81a25,10/08/2023 21:46,24/08/2023 14:12,24/08/2023 14:21,24-Aug-23,DAUSA,LifeStyle,474,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
c9b77610-bda5-4aa5-b2a1-faef254b55dd,Outcall,Order Related,Installation/demo,,4b39054e-c937-4f03-ab57-3d6ae7305ddf,,24/08/2023 15:41,24/08/2023 15:46,24-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
9765659c-015a-4924-afc1-d58186634890,Inbound,Product Queries,Product Specific Information,Everything has improved recently.  Thanks,991abb7e-3ffa-411d-89bc-3ee80567aef6,,24/08/2023 19:49,24/08/2023 19:53,24-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
307b479a-eb2e-4b81-8cef-61db29343ebb,Inbound,Cancellation,Not Needed,,0273ea9d-a385-4b7e-945a-79e4bb116661,18/08/2023 08:22,24/08/2023 19:52,24/08/2023 20:29,24-Aug-23,HOWRAH,Electronics,1329,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c89336ce-7bd2-4dd5-8ae3-412b20976ae6,Inbound,Returns,Missing,,32efc113-984a-47d8-bb0f-40911f53643f,,24/08/2023 06:10,24/08/2023 06:13,24-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
9951ebb0-837c-40b4-8fec-aec358a59ea2,Inbound,Returns,Reverse Pickup Enquiry,,8e924955-c40a-41b1-b42e-4d055ff01837,,24/08/2023 06:44,24/08/2023 06:47,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
e878bd03-2095-43e3-82da-56c1654c2d78,Inbound,Returns,Reverse Pickup Enquiry,Very nice,69458910-c031-4ba5-8982-97df6915137a,,24/08/2023 14:16,24/08/2023 14:19,24-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
4e6db742-7f27-4f7c-9f97-f8d8be570c62,Email,Refund Related,Refund Enquiry,,22a9fa36-1adb-4ceb-9a5a-90cb22c53042,,24/08/2023 19:42,24/08/2023 23:10,24-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
73a1e113-0a91-4fb6-8309-206b2bce940a,Inbound,Order Related,Delayed,Good ,4b6f5fd5-a346-480f-9d02-e9b5f84ecc14,20/08/2023 19:04,24/08/2023 02:26,24/08/2023 02:34,24-Aug-23,AMRITSAR,LifeStyle,1083,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
8554f7b0-7741-4e7d-af99-8e20aaf45689,Inbound,Refund Related,Refund Enquiry,,a35ba28d-9292-459b-893f-fe9a75fc07a0,12/08/2023 19:18,24/08/2023 18:07,24/08/2023 20:47,24-Aug-23,HYDERABAD,Mobile,14999,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b0fb7538-f1f0-48d8-bc86-630b196aba18,Inbound,Returns,Reverse Pickup Enquiry,,6c46e11b-ec96-4ccf-8105-4231255bbf62,,24/08/2023 10:48,24/08/2023 10:48,24-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
6e741efc-aaf7-45ab-9de8-9558eedcbb36,Inbound,Returns,Reverse Pickup Enquiry,,d80ecc2b-69aa-43de-88f5-a81f018619bc,,24/08/2023 12:50,24/08/2023 13:49,24-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,3
0c6c0890-5bd1-4c70-9f1b-ef2001fcc847,Inbound,Order Related,Order status enquiry,Very good,e0e59807-c6c7-4c88-a292-cee31f2effbd,,24/08/2023 18:49,24/08/2023 20:15,24-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
f6489cf3-5e2b-4b3c-b98f-42c7bc92af30,Outcall,Order Related,Order status enquiry,,095baee4-1d33-4b85-8aac-b3bce6801b61,09/08/2023 22:13,24/08/2023 12:33,24/08/2023 12:35,24-Aug-23,THE DANGS,Home Appliences,26990,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
9a8084cc-37bf-45a1-8f53-0c6cb900917a,Inbound,Returns,Reverse Pickup Enquiry,,cb2eef63-4967-40bf-b34c-56730e9d7b2c,,23/08/2023 19:52,24/08/2023 20:40,24-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
25c9f98c-2ae0-4730-a4af-2c74ae32fbf2,Outcall,Returns,Reverse Pickup Enquiry,Solve my problem.very good conversation with coustomer.,ec71758d-1421-4d54-af02-8ac8773c9dfe,,24/08/2023 17:14,24/08/2023 17:19,24-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7dad799d-35d2-4997-81d4-86a98c16eed2,Inbound,Offers & Cashback,Affiliate Offers,,f78437f1-6378-4321-a6ff-b1fa793c69c6,,24/08/2023 19:18,24/08/2023 19:18,24-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
163ed4a2-9c70-45bc-b5d7-491d4d431fa3,Inbound,Returns,Reverse Pickup Enquiry,,3b6f2455-b09b-4703-ae66-bd95015862c0,,24/08/2023 19:33,24/08/2023 19:36,24-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
de0e4b47-935b-4671-8de4-40fae599f748,Inbound,Returns,Reverse Pickup Enquiry,,d1a4fb2d-3322-4281-a967-7c0e55c6d30b,,24/08/2023 08:44,24/08/2023 08:49,24-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ede845f5-638f-42cc-8e70-7ca92e72028e,Inbound,Offers & Cashback,Affiliate Offers,,7351b05f-c95e-4e02-b9ab-d9bf0a9718ba,,24/08/2023 11:33,24/08/2023 11:43,24-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,2
71bc3fd9-d716-41ff-8e9d-253646c9552d,Outcall,Order Related,Delayed,,5f36ac22-c402-4f22-b6d8-0f1e31f93e4a,,24/08/2023 17:03,24/08/2023 17:07,24-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
5b297643-1b8c-419d-a66e-643a4ab2f3a7,Outcall,Returns,Reverse Pickup Enquiry,,7be74fe4-3c62-4978-8f78-9411969dc553,,24/08/2023 20:56,24/08/2023 21:00,24-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
549d4800-cee9-419c-8edc-675a970cc4af,Inbound,Returns,Reverse Pickup Enquiry,,0da2e79a-06d6-4aad-9ac0-c9196cf81f60,,24/08/2023 22:03,24/08/2023 22:04,24-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
a070874d-eafb-4013-b8f0-170e6cb8da7d,Inbound,Order Related,Installation/demo,,019fd406-563c-468e-81ba-e09c43bb9f8e,,24/08/2023 12:05,24/08/2023 13:42,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
45391208-3c08-4f1a-a510-e7eb4b4fe6c5,Inbound,Order Related,Order status enquiry,,a413982d-5500-413a-a313-59c65200388a,,24/08/2023 19:37,24/08/2023 19:37,24-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
2f2ac68b-a408-4ad5-bf70-9d9b19dece32,Inbound,Order Related,Order status enquiry,,9e410bb6-a1f3-40d2-a61f-4759e9cac047,16/08/2023 17:25,24/08/2023 18:38,24/08/2023 18:39,24-Aug-23,DARBHANGA,Home,173,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
c1399519-e352-446f-aa74-3ab57ffc4539,Inbound,Order Related,Installation/demo,,71a318fd-b63d-4a5c-bad8-c6a02d6d4a10,,23/08/2023 11:00,24/08/2023 07:56,24-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,3
f6815538-8fe7-4201-a704-f03e42973b7b,Outcall,Returns,Reverse Pickup Enquiry,,7517c304-eb26-44b3-9c24-722e6eec4d5d,,24/08/2023 21:08,24/08/2023 21:11,24-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
99f4221f-6fa5-42f1-9440-c14de316695a,Outcall,Order Related,Order status enquiry,,95fe68a7-851e-473b-a2b1-5737784f45d4,,24/08/2023 22:31,24/08/2023 23:25,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
949ca72c-3061-428f-8dea-4987454d8eb5,Inbound,Returns,Reverse Pickup Enquiry,Excelent reply from the executive,ebc1b4c4-811a-49d4-9d13-46ab4899fb05,,24/08/2023 22:28,24/08/2023 22:30,24-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
0e299a23-d3dd-4da4-99ea-0c290d3ff44a,Email,Returns,Return request,,d10ba530-3eb0-4683-a2ab-7e4718454cf3,,24/08/2023 00:51,24/08/2023 00:53,24-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
74c0d03e-3aee-4370-a2c1-96d2989becf1,Outcall,Order Related,Order status enquiry,Good work,814c973e-aa27-41f8-b094-0c33d136ba0c,,24/08/2023 17:52,24/08/2023 17:53,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
a38ab1af-572c-4e77-8191-1f3bd6c86dcd,Inbound,Returns,Reverse Pickup Enquiry,Good,5ccfa05d-90ef-4993-b6df-98ee160b7065,,24/08/2023 08:36,24/08/2023 08:39,24-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
90b41948-41f8-47cf-b224-35e3bd69a276,Inbound,Cancellation,Not Needed,"Focus on your delivery boy,They argued with customer About home delivery ",cca88f90-d678-40e8-8ae5-5ef4925bd2c5,,24/08/2023 08:39,24/08/2023 08:43,24-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
ab6e6744-47bb-4a4a-a4b6-2fb8827dc9c5,Inbound,Returns,Reverse Pickup Enquiry,,f72a9859-28f6-40a7-9c4d-354b3f0c4ac8,,24/08/2023 08:03,24/08/2023 08:53,24-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
a6a60214-5479-4e1e-96fa-9c7c68964fe3,Outcall,Returns,Reverse Pickup Enquiry,,13fd9320-8e58-4c6e-b8e7-1a87a9d538a0,07/08/2023 09:09,24/08/2023 20:31,24/08/2023 20:55,24-Aug-23,HYDERABAD,Home,271,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
ff2f09c8-c61a-443d-b43b-67f8ed1b2f57,Inbound,Returns,Reverse Pickup Enquiry,,9862b06c-890d-49a6-8bae-372b90bb4956,,24/08/2023 13:25,24/08/2023 13:41,24-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,3
31f6d693-3d1a-4dc0-88fd-8165f2d133c8,Inbound,Returns,Reverse Pickup Enquiry,Polity speaking ,208f01a9-a278-4b6d-bce6-0cca47bffc30,17/07/2023 14:29,24/08/2023 10:51,24/08/2023 10:55,24-Aug-23,SHIRPUR,Electronics,799,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
3743359c-c4b6-4f08-8425-726365182ff1,Inbound,Product Queries,Product Specific Information,,a1b9ed39-cd9b-4f7a-abf3-c15ca368cb00,,24/08/2023 19:32,24/08/2023 21:12,24-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dd8a6627-dade-4384-b332-5329b0465d63,Inbound,Returns,Return request,,3ce560f0-1c88-4305-8a0b-968f9a68b4c3,,24/08/2023 14:08,24/08/2023 14:10,24-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,4
0a83a6a9-d201-4762-a8a2-f4061062ae29,Outcall,Returns,Reverse Pickup Enquiry,,e3f3e3a0-ebfb-40a0-b8cc-69ee61ce025f,,24/08/2023 16:59,24/08/2023 16:59,24-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
bca20e8d-2558-4837-bbd0-75f4e0d60a72,Inbound,Order Related,Delayed,,0ac458ca-e3b0-4a18-b345-c4bdd8ae5633,,24/08/2023 08:34,24/08/2023 08:34,24-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ab4f536c-69bd-4591-a8ab-a76f70f2267f,Inbound,Order Related,Installation/demo,,c3f0bba1-9160-4a75-a84f-49e7cdd34883,,24/08/2023 08:10,24/08/2023 08:17,24-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
75d4b76e-92ab-4edd-81b2-5b310305f7f4,Inbound,Returns,Return request,,7ac221f3-2fe2-443c-926c-f9f7290ba62e,,24/08/2023 12:21,24/08/2023 12:45,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
e825068e-13c9-49db-95fe-e42006ed9ad3,Inbound,Order Related,Order status enquiry,,dff6b08f-5828-4c53-9d96-749b8e4218ab,,24/08/2023 13:31,24/08/2023 13:32,24-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
77834d1e-9fa6-49ab-bfc7-d835cc10f577,Outcall,Returns,Fraudulent User,,f196fd2d-d438-4392-bc7e-76711604d6e3,,24/08/2023 16:17,24/08/2023 16:18,24-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
fee8b7de-f2e7-4061-af00-f2d88ccf6d33,Inbound,Returns,Reverse Pickup Enquiry,,01ac93c4-df9e-4f1d-a68e-71c075b1fa98,,24/08/2023 15:11,24/08/2023 16:07,24-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
1ae97f06-95d5-4eed-9685-156058e3592b,Outcall,Order Related,Order status enquiry,,ed836bb2-72d2-4062-9d2b-f561cec633ae,,24/08/2023 16:38,24/08/2023 16:43,24-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
583b0f5b-6cd1-486f-a7c0-439599bdac23,Inbound,Returns,Service Centres Related,,26823233-f6ae-4100-bff3-b64fc2f48d0d,,24/08/2023 22:16,24/08/2023 22:19,24-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
10a62868-3cd6-4052-9403-4cf22b342583,Inbound,Product Queries,Product Specific Information,,af4f145a-4916-46cc-8ace-b878359685d0,,24/08/2023 00:26,24/08/2023 00:27,24-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
447a9e5b-79be-4daa-a311-e46b15d12fa8,Outcall,Order Related,Seller Cancelled Order,,6eb93cdd-ed93-4f7c-a506-e353f6448fad,,24/08/2023 21:10,24/08/2023 21:47,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
1cf81b46-1efe-444c-b9fb-17ca975bdb93,Email,Order Related,Delayed,Good ,5fefaeb2-61f3-4800-b233-c58897801ca4,,24/08/2023 20:32,24/08/2023 22:02,24-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
83ef3982-a810-4701-88a1-350fd1a9162a,Inbound,Returns,Wrong,Reduce timing,a218cffb-e7f6-4f49-85a5-efe1cc367096,,24/08/2023 19:32,24/08/2023 19:35,24-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7929df66-b67f-4f9c-aa99-71d2c3254478,Inbound,Returns,Fraudulent User,,5fd50410-9cad-423b-8c79-4acc53a36ee7,,24/08/2023 12:08,24/08/2023 12:45,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,2
f1e8cd9d-a766-4352-8219-f8bfd4ec8011,Inbound,Returns,Reverse Pickup Enquiry,Excellent Work ??,b7010cb5-644b-4ea2-8c5a-216b27845264,,24/08/2023 14:52,24/08/2023 15:01,24-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
39b9969f-be2b-4db6-ac5a-a7397f04c86d,Inbound,Payments related,Online Payment Issues,,f4737c54-5195-4968-b14c-0076268d3652,,24/08/2023 18:24,24/08/2023 18:24,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
ecd5e6f8-6e76-43db-ad6a-f2840f9b4893,Outcall,Returns,Reverse Pickup Enquiry,,a8662c62-cece-4dc1-a3e3-20240beed4a8,,24/08/2023 20:41,24/08/2023 20:44,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
576e2955-a1f1-408a-8d36-a1224a9b4ee8,Outcall,Returns,Return request,,31afd6e3-4f35-4977-b463-534527feaba8,10/08/2023 14:25,22/08/2023 11:36,24/08/2023 20:42,24-Aug-23,DURG,Electronics,601,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
0e9f98b8-4136-4aba-be0a-863f70d2f21e,Outcall,Returns,Reverse Pickup Enquiry,Thansk ,1b5480b5-3a5e-4de5-82a5-cc22e4f30034,,24/08/2023 17:26,24/08/2023 17:39,24-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ed80e4e8-1cf9-4e0c-9251-2d5f1f65d6be,Inbound,Returns,Reverse Pickup Enquiry,Good ,a77458c3-8d27-4284-be12-b11cbd502056,08/08/2023 10:57,24/08/2023 17:58,24/08/2023 17:59,24-Aug-23,DARBHANGA,LifeStyle,743,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
09b88951-7e56-4ace-9955-770e543aaa74,Outcall,Returns,Reverse Pickup Enquiry,,51a61a22-a3d3-4a78-97f8-ecad0d3a9294,05/08/2023 07:51,23/08/2023 18:34,24/08/2023 06:20,24-Aug-23,KATIHAR,Electronics,999,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
37c0326d-bcae-4294-9256-0da43e268f0e,Inbound,Order Related,Delayed,,2b4a3086-cdf4-4711-8ad9-26b4592e8d00,14/08/2023 13:10,22/08/2023 08:23,24/08/2023 15:04,24-Aug-23,BILASPUR,Home,139,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
443e77db-8604-43f1-b3ef-b191f3a62640,Inbound,Returns,Fraudulent User,,1cfd36b3-9ba2-4bec-8b91-dfc6b484d9ae,16/08/2023 18:34,24/08/2023 08:20,24/08/2023 08:53,24-Aug-23,KANPUR,Electronics,2599,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
0003411d-d036-4ebc-be1c-54fd85e83697,Inbound,Order Related,Installation/demo,,4e2bbeb8-c57e-4a79-8eb6-59f631230cae,,23/08/2023 20:22,24/08/2023 19:31,24-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,1
e0bf8ff6-fcbc-40f8-b470-7ea9a0e02c75,Outcall,Returns,Return request,,03805777-f288-416f-81f9-e50673dbb281,,24/08/2023 18:08,24/08/2023 18:15,24-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
a3abcaea-d364-4ede-8611-d2c5b598052a,Inbound,Shopzilla Related,General Enquiry,,1398ebea-adc2-4062-b0c9-7797d18cc806,,24/08/2023 08:15,24/08/2023 08:22,24-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
419a60cd-f1fd-4eb1-a364-9409360416f8,Inbound,Order Related,Installation/demo,Installation is very very poor,d307d0b1-c7c2-47b3-b34e-ac34664674c3,,24/08/2023 20:02,24/08/2023 22:59,24-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
c988350c-d8aa-4a6b-9f7c-677021171e2b,Outcall,Payments related,Payment related Queries,,3eac3d48-3311-4aa3-bc99-26181d6b4e4d,,24/08/2023 13:01,24/08/2023 17:10,24-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
871d7864-cf5c-4c25-b7e0-3095bcaa7a7a,Inbound,Returns,Reverse Pickup Enquiry,,2fe75483-2791-4029-a1cd-f64160d5509a,,24/08/2023 14:20,24/08/2023 14:22,24-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
8ceb34ea-35a4-4e82-835e-33a96cdc84c1,Inbound,Cancellation,Not Needed,,e9a11abd-6587-411c-bd22-412f257a8ddc,,24/08/2023 18:09,24/08/2023 18:10,24-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
ffc2163a-c1c3-47f3-a963-9318598d5ee7,Outcall,Order Related,Order status enquiry,Yes,441832cb-5d57-4a55-bb94-15e19b1f8f41,17/08/2023 16:05,24/08/2023 08:42,24/08/2023 08:44,24-Aug-23,CACHAR,Electronics,1250,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f1e5bffe-a9bf-4ee2-9edb-6bb1004df3ae,Outcall,Returns,Reverse Pickup Enquiry,I want That my issue have to be solve in proper time,4f58e93d-7a98-4084-8de8-6e909322e3f1,,24/08/2023 16:57,24/08/2023 17:00,24-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
715f129b-5299-463b-a16b-ccd0921fdcdd,Email,Order Related,Installation/demo,,734994ee-7fb5-4ab4-90fe-9c7293c011c8,,24/08/2023 17:01,24/08/2023 17:17,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
3b8654d6-6035-4500-acd7-9b4649f46d89,Inbound,Feedback,UnProfessional Behaviour,  verry helpfull,c399f96e-ea5a-408f-8edf-2c9417cfefe0,01/08/2023 10:46,24/08/2023 11:40,24/08/2023 11:41,24-Aug-23,NAWADA,Books & General merchandise,1399,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
8fbc5be3-7bc3-45d4-85a7-0efe3975b54e,Outcall,Cancellation,Not Needed,Very bad ,552fa927-3508-482d-b7c5-d8d746571040,,24/08/2023 00:12,24/08/2023 11:42,24-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7d2af416-e945-481f-9fc3-8df4402d81bd,Inbound,Returns,Return request,Customer feedback response time reduce and improve ,4361bc4c-7a5f-435f-8fd3-ad91c2cfaf36,,23/08/2023 15:30,24/08/2023 14:59,24-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
54aa9002-faae-4a5c-90f7-cbd3b548539a,Outcall,Returns,Return request,,5387610d-9957-4271-bbdf-93e2d8866af5,,24/08/2023 13:57,24/08/2023 14:00,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
4d972139-a324-46dd-bf34-202ff718234e,Inbound,Returns,Reverse Pickup Enquiry,,db5f90d2-4922-4e6f-a818-2178716786b5,,24/08/2023 18:23,24/08/2023 18:29,24-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
afb49f22-71df-48f5-a716-72f0bbf72d2c,Inbound,Returns,Service Centres Related,,095477b5-aed3-440d-8375-a1a5cf6143f8,,24/08/2023 13:26,24/08/2023 13:34,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
89d26450-427e-4cdf-8546-e577b22a0339,Inbound,Refund Related,Refund Enquiry,,d981b428-1db2-4647-9d5f-2d2ac701286e,,24/08/2023 14:50,24/08/2023 14:51,24-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
0d984e1f-8fec-49f6-9f79-11e0e05123a4,Email,Returns,Return request,,784a6fdb-06c5-4c47-8b41-3d4504dd0d06,,24/08/2023 16:41,24/08/2023 16:42,24-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
9ad8837c-d588-4dda-8980-5885cc493c2c,Email,Returns,Reverse Pickup Enquiry,,d2834279-eff1-493d-b7b9-9c2456f49c36,03/08/2023 21:52,24/08/2023 17:12,24/08/2023 17:13,24-Aug-23,BANGALORE,Home,949,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
18896794-47c6-446a-a263-62194d1e8dfa,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much,1f9f6ed6-f14f-471d-9ed6-347c350cc2ba,17/08/2023 08:15,24/08/2023 07:03,24/08/2023 07:07,24-Aug-23,GHAZIPUR,Affiliates,110,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
7646ad1e-9bd2-4715-9dda-16432b35bc04,Inbound,Returns,Reverse Pickup Enquiry,,b00066cd-d2a5-4f0b-9820-443e9531439c,,24/08/2023 11:20,24/08/2023 11:21,24-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
4dd51818-7eb3-413d-bd24-ec4d5ff7a039,Inbound,Returns,Fraudulent User,Good communication thanks,db9c6c5c-8d21-4ac5-bcfc-e5e8c10fe312,,24/08/2023 21:10,24/08/2023 21:14,24-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ae34e695-b443-4940-a2ad-d2a9754eb989,Inbound,Returns,Return request,,4f30b0c4-c120-4bca-9bde-78c0c11d06c5,20/08/2023 16:55,24/08/2023 19:52,24/08/2023 19:54,24-Aug-23,ANDAL,Electronics,1499,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
bfa56e47-671a-4aa5-9a64-192b00f65570,Email,Order Related,Delayed,,5eeb5a7d-f590-46fc-93ce-c38702b43d08,,24/08/2023 20:12,24/08/2023 20:12,24-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a1edcf23-48f7-4f17-acef-e812745e6915,Inbound,Returns,Reverse Pickup Enquiry,IF   chat available in Shopzilla customer  ,106bda52-190d-4613-b90a-d3ccc7e073e0,,24/08/2023 14:53,24/08/2023 14:54,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
91cf89e5-e094-4a23-ad98-ecb2003c142d,Outcall,Returns,Reverse Pickup Enquiry,,703e05cb-3a13-47ae-9cba-c80377c9af02,,24/08/2023 15:19,24/08/2023 15:22,24-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
e75013ff-77c1-4ea3-bc45-cacbeaf6c04a,Inbound,Refund Related,Refund Related Issues,,857f39b0-258b-4e03-afac-7251c92b2de0,,24/08/2023 21:55,24/08/2023 22:09,24-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
11d8fb56-6dac-48aa-a9bd-3b5771a03d39,Outcall,Returns,Fraudulent User,,01ca493c-7ab7-4643-86e3-e9c8b737ec1d,,24/08/2023 23:21,24/08/2023 23:23,24-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
7022f222-578e-4904-8659-0a128fb96beb,Inbound,Returns,Reverse Pickup Enquiry,,f3d8cab6-0044-4005-8299-640b2d6505a5,,24/08/2023 14:59,24/08/2023 15:59,24-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
256fb441-5996-49ba-8195-5428c60f594a,Outcall,Shopzilla Related,General Enquiry,,9d2a62b8-40c6-4891-9adf-e08c8c48c579,,24/08/2023 17:06,24/08/2023 17:08,24-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
eefc8f7a-166e-4344-9656-6a18c717b0b3,Inbound,Payments related,Online Payment Issues,Compalint solving timeline is too bad,348f6558-a7f0-4ec3-ad22-126e51ee2ab5,,24/08/2023 20:08,24/08/2023 20:08,24-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,4
75c0658d-6ca0-4fbd-b930-610b0c4a315b,Inbound,Returns,Return request,,287430f9-2316-4a1d-a582-a20cc6d16d57,,24/08/2023 08:04,24/08/2023 08:12,24-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,3
36f7c4a2-4df0-463d-9279-38136b9d8d1c,Inbound,Returns,Reverse Pickup Enquiry,,cb362ced-a53f-4f66-a9ce-0172b82e402e,,24/08/2023 08:52,24/08/2023 08:54,24-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
f317f4bf-0f96-4420-8ada-fbbda223fde4,Inbound,Returns,Reverse Pickup Enquiry,,ffd37120-b23f-4709-81ca-664c514bc9ce,,24/08/2023 10:11,24/08/2023 11:04,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
956e65df-7f78-4904-84e2-20f4aea4802a,Outcall,Order Related,Installation/demo,"I issue is not resloved till now, yesterday also I raised it, I got email saying that resloved but there is no resolution.... Very bad for Shopzilla",685a8614-ab19-4750-a9d8-550161d7e83b,,24/08/2023 12:45,24/08/2023 13:24,24-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
91c746bb-265b-4840-aca1-05e54393806b,Inbound,Order Related,Priority delivery,,114a658e-daf6-4f79-a45f-e65a6233077e,,24/08/2023 13:12,24/08/2023 13:46,24-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
8e9fd685-413e-480a-b3b0-245fa0c71afb,Outcall,Returns,Reverse Pickup Enquiry,,2618947c-4c44-4299-b3c3-65e1c6d795ca,,24/08/2023 16:00,24/08/2023 16:11,24-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
956c884a-d8c8-47e6-8620-40a49217c13c,Outcall,Returns,Reverse Pickup Enquiry,Customer care was dumb.Didn't show any intention to help.,599bca0e-ad06-4137-a8be-c74b8008ee5f,,24/08/2023 17:39,24/08/2023 17:40,24-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
41e2d437-abb9-4a09-a300-17639fc066ce,Inbound,Order Related,Delayed,Good,8e131ea8-3ae8-4419-9273-0e6d1c8c2073,,24/08/2023 20:00,24/08/2023 20:01,24-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
12983bda-7add-46d3-8543-29161dc6ded8,Outcall,Refund Related,Refund Enquiry,,40d01e10-6d61-47af-a5fb-955308e3adc4,14/08/2023 22:35,24/08/2023 12:20,24/08/2023 12:30,24-Aug-23,LUCKNOW,LifeStyle,579,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
00eca283-e555-4982-a4b8-6d5e9fbab9c0,Inbound,Returns,Reverse Pickup Enquiry,,8d811377-329d-43a9-8b7f-373e5ab7da5c,,24/08/2023 13:23,24/08/2023 13:25,24-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2d572235-1d90-426c-8618-d3ca6f68d0e2,Inbound,Order Related,Delayed,,96fe4704-ddd3-49a3-b49b-2c66959c6f04,,24/08/2023 15:00,24/08/2023 15:06,24-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
d7371049-6388-4fe3-9e8d-3267549b535e,Inbound,Returns,Wrong,Bad,a53d3db6-d35e-41f3-acf6-90421e6a27e6,09/08/2023 21:25,24/08/2023 14:17,24/08/2023 23:05,24-Aug-23,BANGALORE,LifeStyle,879,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,1
1b46325d-172e-440f-abd9-3b902fa7b74c,Outcall,Order Related,Customer Requested Modifications,,6ddd201e-9aa6-4d18-a0e0-fa4e8d2039eb,,24/08/2023 17:56,24/08/2023 18:15,24-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
9c3e2a22-0068-4934-b89f-e8c90a9583de,Outcall,Refund Related,Refund Enquiry,Good,0b354a3d-02e0-4932-ba7e-b083627db88a,,24/08/2023 17:15,24/08/2023 17:15,24-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
35042ca8-2c7c-4bc5-8413-47d06b770776,Inbound,Refund Related,Refund Enquiry,,eff6f78a-1271-421f-8a70-77a1dbebeaba,,24/08/2023 22:17,24/08/2023 22:17,24-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
aef7c495-3d8c-4dc1-9cab-dc2e8e13ba08,Inbound,Order Related,Order status enquiry,,035545bb-83ce-46c7-9e2d-d9b21be7efcd,15/08/2023 21:10,24/08/2023 12:23,24/08/2023 12:26,24-Aug-23,SAWER,Furniture,1469,,William Carey DVM,William Park,John Smith,61-90,Evening,5
63b738ed-202f-405a-a2fc-4bcc06fb5774,Inbound,Order Related,Order status enquiry,Very bad,dd9de36f-654b-4287-9b19-862b63cfe76b,19/08/2023 10:20,24/08/2023 14:04,24/08/2023 14:08,24-Aug-23,SRI KARANPUR,Electronics,2199,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
d5dc676d-3faf-43a4-be69-07b7334d58c8,Inbound,Order Related,Delayed,exlant ,d75a3187-e3e0-49fb-aad4-490ce83a1360,,24/08/2023 18:38,24/08/2023 18:47,24-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
bd999824-a935-4303-a801-f6a83c59a907,Inbound,Returns,Wrong,,eac2ad28-1605-4053-b09b-01d5fb17a6fd,,24/08/2023 22:15,24/08/2023 22:19,24-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
13dc1efa-db8f-43f2-9e36-a93853823c2a,Inbound,Order Related,Delayed,,ff4dab58-39f4-4559-bf68-c91e328ff2c6,14/08/2023 20:57,24/08/2023 09:20,24/08/2023 09:26,24-Aug-23,CHHARRAH,Books & General merchandise,117,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
1274372f-c284-415f-86d1-840fa70f79c6,Email,Feedback,UnProfessional Behaviour,,b4f6909d-df45-4243-9edf-22f07b3949d7,,23/08/2023 19:50,24/08/2023 03:12,24-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
772b94bf-99f1-4eea-bcde-3b57f84e8e64,Inbound,Returns,Reverse Pickup Enquiry,,bf0dea7c-e2db-4bba-a765-59120898c84a,,24/08/2023 00:32,24/08/2023 09:48,24-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
c2afaab5-a639-4a81-8318-a8cf12bd9d75,Outcall,Returns,Reverse Pickup Enquiry,,c865681f-d412-46dc-93d1-ca6dca91409e,,24/08/2023 20:03,24/08/2023 20:07,24-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ded6205d-6b65-4c2c-938e-8c5350763b08,Outcall,Product Queries,Product Specific Information,??,5ba04cf7-616d-4b4f-a8e0-c8678d6e61b1,,24/08/2023 20:48,24/08/2023 20:49,24-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
b14dd071-7340-4b3e-9060-b6c1fa99cc58,Email,Returns,Wrong,,e4d619ab-4731-4a07-aab7-00cd992dade2,,24/08/2023 17:20,24/08/2023 17:22,24-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
23a29deb-457c-4fce-a70d-3622f2adee8f,Inbound,Refund Related,Refund Enquiry,Very nice experience ,24101591-59d2-4953-9203-e39841a8aab1,,24/08/2023 07:12,24/08/2023 07:15,24-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
82a44779-4b5c-4199-9a75-aa72e1a40ba5,Inbound,Returns,Return request,,83957df3-0d77-4a5b-a2c6-2ffe19ffb8ea,,24/08/2023 11:47,24/08/2023 11:48,24-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a332a86d-232a-4140-ba2d-c12086d98bd8,Outcall,Returns,Reverse Pickup Enquiry,,b3a0c2eb-070e-4e79-81d7-09477f191c03,,24/08/2023 15:47,24/08/2023 15:50,24-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
def39e6c-2c49-4ad5-b2fc-954b7972b0bb,Inbound,Order Related,Order status enquiry,,f5aae95d-1611-4c93-97e4-8d539e061c46,20/08/2023 20:08,24/08/2023 12:46,24/08/2023 12:46,24-Aug-23,SURAT,Mobile,13999,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c4f9f22c-651e-4960-8897-88749358b977,Outcall,Returns,Reverse Pickup Enquiry,,073044c4-fe08-46d6-abf0-9591e393864d,,24/08/2023 15:22,24/08/2023 15:24,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
34ceb0c5-b24c-48dc-8c65-90b24bac0ed8,Outcall,Order Related,Order status enquiry,,0b063d55-e344-4a7d-a1dc-6804616206cf,,24/08/2023 18:08,24/08/2023 18:09,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c80a1306-37f2-43eb-a8a7-8d09cc442670,Outcall,Order Related,Installation/demo,,d1a48b75-ef0f-40e7-83c7-9427139d2257,,24/08/2023 19:34,24/08/2023 19:53,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
1d404606-7c6e-49ef-9f41-3645bfffc9a5,Inbound,Refund Related,Refund Enquiry,,78ad8e95-c7d4-4490-943f-9b86f39af6ee,,24/08/2023 13:09,24/08/2023 13:10,24-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
976fa8a0-ac95-4cb2-9424-21adadcad287,Inbound,Returns,Reverse Pickup Enquiry,Only I want to solve my query... That's all,7a10ed56-7a89-4f53-8597-4c0a7e389cce,,24/08/2023 21:29,24/08/2023 22:39,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
694a76ec-9782-4add-961f-8ef98dde634b,Inbound,Returns,Wrong,I'm worried about my refund,5f30f9ed-54c7-4127-be9d-08b657d459c5,,24/08/2023 11:29,24/08/2023 11:39,24-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,2
f1ca5197-2970-4d90-bb81-9a7945c9ab6c,Outcall,Returns,Return request,,7ddd0f0f-29ff-40b5-982c-1c0cc0ef645e,15/08/2023 15:48,24/08/2023 16:51,24/08/2023 16:55,24-Aug-23,PULWANA,Electronics,786,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
bb3b9aa8-ad2c-4c39-8b08-a8b335ca0c08,Email,Order Related,Order status enquiry,,c6aa791b-53bf-4b00-bb37-da08608e7c40,,24/08/2023 17:17,24/08/2023 17:19,24-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,4
9d0b0fe8-46d6-45da-836f-f38a6b89a0d1,Outcall,Order Related,Installation/demo,,cb9d357d-6201-4bb3-8510-2559136c6d14,,24/08/2023 18:43,24/08/2023 20:39,24-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
366c6b9e-6df0-4bea-8aa5-39f32b63d6ea,Outcall,Returns,Return request,,eb7604e5-a080-4310-8bd1-498e0d9a2a3d,,24/08/2023 21:06,24/08/2023 21:45,24-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
5aa347b3-fe05-4ce5-9e81-5591ddb6f8cf,Inbound,Returns,Service Centres Related,,7ace6573-53c2-4231-b27a-51adcf47766b,03/05/2023 16:34,24/08/2023 18:23,24/08/2023 18:25,24-Aug-23,KOLKATA,Electronics,3499,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
6544c7fd-4196-4155-bacf-a60ef2c08c37,Inbound,Returns,Service Centres Related,Thank you better understanding ,a85812f5-e94c-4a11-8717-fc8be6d1a65c,17/08/2023 12:45,24/08/2023 14:17,24/08/2023 14:33,24-Aug-23,INDORE,Electronics,829,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
ef970b43-cd41-43ed-85f1-1bb9ba3f4119,Inbound,Returns,Reverse Pickup Enquiry,"It was nice conversation with your customer support executive sakshi, I'm happy with her professional conversation, she has a good day",3614917d-b693-41e7-9c45-dd5b63938424,,24/08/2023 08:03,24/08/2023 08:05,24-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3f7f0721-2f59-4c6d-acf2-fffca6909042,Outcall,Returns,Return request,"I was nice talking to the customer support, she was very much polite.",d030eb80-0822-4524-ac34-20e2d259bd3c,,24/08/2023 16:33,24/08/2023 16:38,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
92442543-c015-462d-a2e7-5028d118b49a,Inbound,Returns,Return request,,88208911-60ce-4de8-8641-9e73086f0b4f,,24/08/2023 19:25,24/08/2023 19:28,24-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
35e20203-55ce-4447-b0e5-3070c2599c37,Inbound,Order Related,Delayed,,7ba03246-df22-42bf-b36a-bcd5a24d3c0e,16/08/2023 11:15,24/08/2023 09:18,24/08/2023 09:18,24-Aug-23,BHARUCH,Books & General merchandise,5907,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
0c97276a-be3f-4248-8484-5e30eaefc820,Inbound,Returns,Reverse Pickup Enquiry,,f37511e3-04e3-4c7a-84ed-9228501e5a54,,24/08/2023 09:23,24/08/2023 09:33,24-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
88773b0a-874c-463c-a22a-15fe86d34d47,Inbound,Returns,Reverse Pickup Enquiry,,15339c07-ba31-4b3d-892a-cc001de6bcb5,,24/08/2023 11:06,24/08/2023 11:32,24-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cfc71791-9d9f-416f-9f88-4adb0a73134e,Outcall,Returns,Reverse Pickup Enquiry,,dea4abea-6d9f-4c0a-89c6-371cbb56f4ae,,24/08/2023 13:39,24/08/2023 13:42,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
c2cac1e8-59c7-4ba0-8dd6-720c2d0f3e49,Inbound,Returns,Self-Help,5,36cf190c-ad91-4304-95d5-50d0462ffba8,,24/08/2023 13:39,24/08/2023 13:41,24-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
118b4e10-bf31-4ca4-9221-c5c7d903c85d,Inbound,Returns,Service Centres Related,Your service is very poor I'm very upset ??,b76ba63a-08b8-4c18-af1e-04d71f2a2a3b,,24/08/2023 18:25,24/08/2023 18:53,24-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
d3d5e502-a74f-4660-9ba9-f11fa8f49ee5,Outcall,Order Related,Customer Requested Modifications,,9ed58630-5682-4ef2-83fb-cbfd914b6cc0,,23/08/2023 18:17,24/08/2023 22:16,24-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,3
5c6d75b3-f8ba-48ab-a5ee-ca0b2645d81d,Inbound,Returns,Reverse Pickup Enquiry,,c13265d3-6e56-4ad8-9374-2868ada2c79e,,24/08/2023 08:25,24/08/2023 08:30,24-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
6f6700bf-709f-4d67-9057-1eac2a7ad0b3,Inbound,Order Related,Seller Cancelled Order,Next time kindly do not cancel any order without consent...thank you,b7b70a03-8740-4963-9fa1-370f0788dffd,,23/08/2023 22:34,24/08/2023 19:00,24-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
f5b19480-dcb5-4556-ad5f-c8b0384bc04b,Inbound,Returns,Reverse Pickup Enquiry,,621e6452-a558-4875-a9c4-0013d990509b,,24/08/2023 18:37,24/08/2023 19:23,24-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,3
e57a0acc-c57e-4f84-980f-76a803ebb55e,Inbound,Returns,Return request,,0fcc8505-fff7-4134-b1ca-91867b59bc7f,,24/08/2023 21:24,24/08/2023 21:25,24-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
edac0492-45b1-4bef-8f24-0c1f353a8f3a,Inbound,Returns,Exchange / Replacement,,776809c4-bd6e-4ba5-b619-77c79d1a34a9,,24/08/2023 22:31,24/08/2023 22:40,24-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
91fa223b-dc1e-45cd-af8c-b70e7f998471,Outcall,Refund Related,Refund Related Issues,Waiting I don't like,f16af58a-1fbd-466e-8db4-23c9f98b5478,14/08/2023 22:01,24/08/2023 15:30,24/08/2023 15:33,24-Aug-23,BEGUSARAI,Books & General merchandise,85,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a9d60363-4277-499d-affa-731b1abc62e9,Inbound,Returns,Service Centres Related,Very good ,713450d6-5b59-46fa-b7c0-ffb7608d8cf7,,24/08/2023 08:19,24/08/2023 08:21,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b1378363-c082-40e7-bc35-7e83a91c28fc,Outcall,Returns,Reverse Pickup Enquiry,The sellers should be black listed those sending the defective product to the costomer ,cf1b103d-f4b0-443b-8598-bda59de3ecce,,24/08/2023 15:24,24/08/2023 21:24,24-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
641fc6af-bad4-4d90-8bdd-ad05807db590,Inbound,Returns,Reverse Pickup Enquiry,,77836c6b-b557-40b2-9c08-c026380dd523,,24/08/2023 19:58,24/08/2023 20:05,24-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cfeb697c-3152-4682-8cae-458bfb233ba4,Inbound,Returns,Technician Visit,Good,7f5227dc-3b7d-4ded-9ae9-a6d45def2c4c,,24/08/2023 09:57,24/08/2023 10:52,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f1ef4781-eed8-4b76-8c90-e71c9b46c8b4,Inbound,Returns,Reverse Pickup Enquiry,"I am not giving a good score to customer support as they are unable to help me out. Until I will get the permanent resolution, for me   is 0 rated.",6851988e-8185-4a0a-b2f5-d626702d1218,,24/08/2023 08:04,24/08/2023 08:12,24-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,3
14494f2c-5c0b-405f-afec-904dbcc8af95,Outcall,Returns,Reverse Pickup Enquiry,Good and supportive person.,1343090d-0927-440c-9c94-54bb27f32173,,24/08/2023 09:51,24/08/2023 09:53,24-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
b46b98a0-97ad-42cd-96a4-0ad237865367,Inbound,Refund Related,Refund Enquiry,,b1f4953a-b2a0-4e49-8af1-5aa4e567f76b,,24/08/2023 10:58,24/08/2023 12:59,24-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e0b61336-0351-45f9-8eca-f36c6b513b46,Inbound,Order Related,Priority delivery,,e8c7ed96-18af-4cd2-a4f7-6c2f5659edad,,24/08/2023 21:16,24/08/2023 21:28,24-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4a012d0f-c399-4e11-ab8a-7aa37c948613,Inbound,Returns,Reverse Pickup Enquiry,,9879d693-b6d4-4398-92f6-dc456ea76834,,24/08/2023 21:49,24/08/2023 22:24,24-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aceff1cf-c5c2-4c74-a824-1b0ea1aa7c5a,Inbound,Order Related,Installation/demo,They denied to help,920639c7-9fe3-4c72-9340-23bbdeb94caf,,24/08/2023 09:58,24/08/2023 10:21,24-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
fc6d4bb6-a06b-4bc1-9666-e0643ec0d760,Inbound,Order Related,Order status enquiry,Nice ,8fb7eace-6e96-456f-b32a-86845e5d0f50,,24/08/2023 11:21,24/08/2023 11:30,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
6bf6bf2a-923e-47c5-91a9-1f0831253776,Inbound,Returns,Reverse Pickup Enquiry,,1a2c9c91-aaaf-47b2-b9f3-ab859ff2ab9c,,24/08/2023 21:20,24/08/2023 22:10,24-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d2f4e6fa-86e3-4651-a128-2494dbbda557,Outcall,Order Related,Installation/demo,"Everything was good from the executive, but when my issue is not resolved then what's the use of this service, There is no flexibility in the services for return option, When there is mistake from your vendors who gave defective product and i am urgent requirement and the product is defective, how can a person wait for another 1 week to get the product. Terms need to be gentle regarding this when there is mistake from your vendors the policy need to modified ",13bbfc38-cd1b-4128-adfb-e5e894789106,09/08/2023 08:28,24/08/2023 17:11,24/08/2023 17:15,24-Aug-23,RAYACHOTY,Furniture,3754,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
f01212b5-792f-4412-98f1-48524e3b4574,Outcall,Returns,Reverse Pickup Enquiry,,6e7adf71-4d51-4ca3-89a6-4e0c0ff71292,20/08/2023 06:17,24/08/2023 20:03,24/08/2023 20:04,24-Aug-23,METPALLY,Books & General merchandise,32,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
934cf3fe-d428-4398-9c5a-7213df11373a,Inbound,Returns,Reverse Pickup Enquiry,Nice guidance,6b70f0bb-183a-4edd-8a72-24093aef45e5,,24/08/2023 10:06,24/08/2023 10:08,24-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
480ad181-9351-46ff-9b7d-1f2f85ad09b3,Inbound,Product Queries,Product Specific Information,,a0345b72-fa84-464a-b3ea-4cf2edbb706f,,24/08/2023 10:30,24/08/2023 10:33,24-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
308d3024-2f95-4115-91ab-a63080f7f796,Outcall,Order Related,Installation/demo,,cdc5aeed-d0b7-4078-ae01-698fc9014f3c,,24/08/2023 12:02,24/08/2023 12:08,24-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
60b5fb36-f480-4a3f-b3d3-19b01e27fa57,Inbound,Order Related,Installation/demo,,1c779e05-85d2-4df3-9fba-497811ebf069,,24/08/2023 15:04,24/08/2023 15:33,24-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
5ffbf960-7285-4313-9bdf-ac625a6d4d61,Inbound,Returns,Reverse Pickup Enquiry,Very good,422c8722-1f26-4fc1-bca9-9195642fdcfa,,24/08/2023 07:58,24/08/2023 08:02,24-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
6fe33e42-1dbd-4554-af1c-3638a5b6814d,Inbound,Shopzilla Related,Signup Issues,Return polices for heavy product should be easy ,7904f049-3d58-4d09-9296-5772e47307c1,,24/08/2023 08:43,24/08/2023 08:57,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ea056c94-d1d5-4238-9741-1fa30acca52e,Inbound,Refund Related,Refund Enquiry,Very good communication by the customer representative. I appreciate that,d83687e5-55f0-4bd4-ade5-2a8ce0f62dfe,,24/08/2023 11:19,24/08/2023 11:19,24-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
7df21c1f-f007-4ec6-b767-9ab776215f86,Inbound,Returns,Return request,No,12506265-b85e-4fe9-b300-5ff3703e7cef,,24/08/2023 07:37,24/08/2023 07:41,24-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cc5627de-8186-4ee0-bc01-1d5fc7f4ee89,Inbound,Returns,Return request,,15eeed65-a0be-43a7-bbdc-69fd42dc6961,,24/08/2023 13:15,24/08/2023 13:19,24-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
9e66956e-f572-45d6-90b6-0f021e931b5c,Outcall,Payments related,Payment related Queries,Cash on delivery always not available. ,5db1340a-f1de-4583-ba46-52e15f9e6353,,24/08/2023 17:42,24/08/2023 17:45,24-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,3
fe2b9f68-dbca-4457-817c-6366e0c83578,Inbound,Returns,Service Centres Related,,7bcee57b-9534-4356-91a6-d981d8ff82f5,,24/08/2023 11:23,24/08/2023 18:34,24-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
4382e620-1a96-4ab4-ac3b-7302796fb6b2,Inbound,Returns,Service Centres Related,,af238d6e-04df-4cdc-9296-c15aea57ecd9,,24/08/2023 13:59,24/08/2023 14:01,24-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
bd6eac83-2000-4fd4-baef-abcab5f8ef01,Inbound,Refund Related,Refund Related Issues,,aabfeb8c-5ee3-4760-b979-11219cacf70a,09/06/2023 17:32,24/08/2023 19:58,24/08/2023 20:02,24-Aug-23,GUDALUR,Electronics,14599,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
89dd4db0-ff3f-483d-b8b0-b27cf5ed34af,Inbound,Returns,Reverse Pickup Enquiry,,acee5a05-4f2a-4679-b9e3-484e18a5388f,,24/08/2023 13:44,24/08/2023 13:44,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
0395b786-c76a-4eab-9bbf-133ed9c2df9d,Inbound,Feedback,UnProfessional Behaviour,,78466374-1452-461a-a088-95bc01621942,20/08/2023 18:16,24/08/2023 10:21,24/08/2023 11:48,24-Aug-23,SAMANA,Electronics,19616,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,3
b77fb1c7-0c24-4038-b83e-a224a2db0939,Inbound,Payments related,Wallet related,Good job,e6bfa22b-4616-4110-93e4-8b10aea164c4,,24/08/2023 11:01,24/08/2023 11:03,24-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
1146d89a-dcf1-4c2a-9c25-276d85acea23,Inbound,Returns,Reverse Pickup Enquiry,Helping for service ,2b63fc0d-9b6d-46dc-9dc1-6542dd3cfdd3,,24/08/2023 14:32,24/08/2023 14:43,24-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,4
6d4b1d67-3274-4fbb-9685-312b790a443f,Inbound,Order Related,General Enquiry,,5b8dce18-7fd8-47e0-857d-fd525bd4f3a8,,24/08/2023 14:35,24/08/2023 14:35,24-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
3cb49bd7-ec2e-4a11-8519-534eb70bf021,Inbound,Order Related,Order status enquiry,Didn't provided information,3aec71d8-1884-49ff-8316-b35451fb3ced,,24/08/2023 19:35,24/08/2023 20:34,24-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
3fbc2ce9-fa42-4c13-84d6-db679d296480,Inbound,Returns,Reverse Pickup Enquiry,,4ef2c3dd-f7de-4980-aebb-e461462e42a0,10/08/2023 17:42,24/08/2023 01:48,24/08/2023 01:49,24-Aug-23,NEW DELHI,LifeStyle,484,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
4060e58d-dbeb-4ec8-9cc5-3a87a05da357,Inbound,Returns,Reverse Pickup Enquiry,Sellers always send fake or duplicate product.... Please take action in this situation ,283016d1-fff7-4bc6-b5ac-d93435edeb5d,,24/08/2023 07:40,24/08/2023 07:42,24-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
cec71729-be4b-43aa-9247-367d5c356734,Inbound,Order Related,General Enquiry,,40a7032a-fdb4-4b2c-98fc-b1a242c0b881,19/08/2023 20:10,24/08/2023 18:24,24/08/2023 18:25,24-Aug-23,MANESWAR,Electronics,51,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
f6354308-e128-4b2b-9db1-5e3b43027d00,Inbound,Order Related,Order status enquiry,Very Good ,7a98945a-f035-464a-b82a-201da830eb42,15/08/2023 13:27,24/08/2023 12:59,24/08/2023 23:51,24-Aug-23,GUWAHATI,Home,404,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
41f443d9-6075-4d51-824f-bc2227f000c2,Inbound,Returns,Missing,,c65bd724-a98c-4a87-a343-a87e8ec3a141,,23/08/2023 22:14,24/08/2023 07:36,24-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
3df660f2-1a2d-477c-99bf-9c28446aab3c,Inbound,Returns,Reverse Pickup Enquiry,,5c16c5b3-5574-49b8-8f46-029355371c18,,24/08/2023 13:07,24/08/2023 13:15,24-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
93fd1a52-3aeb-4cae-b85b-f1a0d37f60e4,Outcall,Returns,Reverse Pickup Enquiry,,8589f7e9-fd9f-42ae-b2f0-bef9f6cf30e5,,24/08/2023 16:40,24/08/2023 16:41,24-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
30b118bb-352f-4e30-92a0-6818eeff6a2a,Outcall,Offers & Cashback,Instant discount,They always put the call on hold and the call automatically cuts off. Pathetic behaviour. Shameful.,e7cf9ac6-b574-4ed8-bcc1-a9c791916ef5,,24/08/2023 17:58,24/08/2023 18:01,24-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,1
27f76aa5-e347-46ff-8fb0-754cb60397be,Inbound,Returns,Reverse Pickup Enquiry,,6ecee47f-1e1f-480c-a4b9-2c9652b5614e,,24/08/2023 12:57,24/08/2023 13:00,24-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
fbf1a8bb-c4d0-4874-95ba-475f6e7f9f3b,Outcall,Returns,Reverse Pickup Enquiry,,ac9f271e-3385-4728-8de5-5c25ed34a8d2,,24/08/2023 12:27,24/08/2023 15:37,24-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
83313d1d-5b6e-4a2f-b0e5-6443dca5ae8d,Outcall,Order Related,Delayed,,344d64e2-5a06-4fba-ae0b-601e9ea5f0d3,,24/08/2023 20:39,24/08/2023 20:40,24-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
81f77ef7-dd31-449c-9345-dbbcf658b224,Outcall,Returns,Reverse Pickup Enquiry,No,777a579b-d0e0-4f32-b5b0-ae814141be50,10/08/2023 20:36,24/08/2023 16:05,24/08/2023 16:17,24-Aug-23,AZAMGARH,LifeStyle,1274,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
a5616d48-7af1-4dfe-83e0-c107bab1f263,Inbound,Refund Related,Refund Related Issues,,a92da58b-2a3b-4f1e-a9f9-47931621157c,11/08/2023 19:47,23/08/2023 14:48,24/08/2023 09:09,24-Aug-23,BULANDSHAHR,Books & General merchandise,191,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,3
1b4fefa9-e88f-4aa6-b3c8-dbedd8d856c2,Inbound,Returns,Reverse Pickup Enquiry,,ae4811d2-6588-449d-b95b-02d4b5b33610,,23/08/2023 13:34,24/08/2023 09:54,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
693f6cd6-2397-4d9a-8c0e-f774426ec240,Outcall,Returns,Service Centres Related,Good,6896ea79-3bfc-471b-9993-ba166e44e206,01/08/2023 09:52,21/08/2023 18:04,24/08/2023 13:52,24-Aug-23,CHENNAI,Furniture,9058,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
255762fc-59c1-43ae-9d65-da739b883775,Inbound,Product Queries,Warranty related,Good Work ,dc4abef7-46e3-4f2f-af44-d81a11d04e67,29/09/2022 10:14,22/08/2023 08:15,24/08/2023 09:54,24-Aug-23,SURAT,Mobile,1599,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a8071469-856d-41e3-b250-2c617c3bcb2e,Inbound,Returns,Reverse Pickup Enquiry,,2331716f-9feb-466a-a8b2-75763da7b14f,,24/08/2023 07:24,24/08/2023 07:28,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
62b06e20-d966-4718-94e1-206377c360e7,Outcall,Returns,Reverse Pickup Enquiry,Thanks ,49e8a53f-5eae-468a-9714-8d905c17b131,,24/08/2023 17:49,24/08/2023 17:50,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
9f52ebf9-3a32-4116-a8f8-9b9e9ecf2106,Inbound,Returns,Reverse Pickup Enquiry,,f23ec75f-37a5-4861-8857-63a55ef13ff8,,24/08/2023 19:32,24/08/2023 23:23,24-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
0529ce7c-e0ab-47db-a7d4-7c304c35b194,Inbound,Payments related,e-Gift Voucher,,2c6b8a74-b705-438f-9f51-f9c51a433aeb,,24/08/2023 12:31,24/08/2023 12:32,24-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,2
09ad24a1-b633-4d8a-9981-b176032b3a16,Inbound,Returns,Fraudulent User,VERY GOOD,8f8a1d18-b626-4d1c-a142-82af19f39c07,,24/08/2023 07:36,24/08/2023 07:43,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
4772e68f-adb3-4e9e-8761-f43999e086aa,Inbound,Returns,Reverse Pickup Enquiry,Normal ,06829318-f5c9-4400-97cc-693efd6fdf0a,,24/08/2023 21:15,24/08/2023 21:24,24-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
8f00a37c-8ebd-4ffd-9edf-5d962a682f92,Outcall,Order Related,Order status enquiry,,2bdff806-d8ff-4811-8623-9b7ae2f3de3d,,24/08/2023 16:44,24/08/2023 16:47,24-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,3
7060f97e-0380-4499-881a-20bc6851a26a,Inbound,Shopzilla Related,Shopzila Premium Related,,a462d8c1-55b8-4513-867e-30691789558d,,24/08/2023 08:44,24/08/2023 08:45,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
c3ba844d-2b20-466b-a354-3617df6c7024,Inbound,Returns,Wrong,,2ef95ccf-6982-4d4c-bb0f-18b530181905,,24/08/2023 23:32,24/08/2023 23:36,24-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
aaf4786e-7c9a-499e-965d-2c9140f17c41,Inbound,Refund Related,Refund Enquiry,,f3635e33-7347-4ad1-83fa-7f6108559bf6,17/08/2023 11:45,24/08/2023 12:02,24/08/2023 12:24,24-Aug-23,GANDHIDHAM,Electronics,2498,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
de37e57e-102d-4fd9-b8b5-088d5aff4911,Inbound,Returns,Reverse Pickup Enquiry,,c4101cc2-b281-4598-abee-d0c48db8f834,,24/08/2023 14:11,24/08/2023 14:13,24-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
67042f5e-34ae-42dc-b3da-423e92e7f087,Outcall,Feedback,UnProfessional Behaviour,,be3e7e75-126c-497e-ba8c-8a57c6cb73c7,,24/08/2023 17:01,24/08/2023 17:05,24-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
7fc1f5b9-b89e-4a7b-8928-f729387d0e01,Outcall,Returns,Reverse Pickup Enquiry,Nice ,e1f9741a-20b6-454a-b20c-25517524abf5,,24/08/2023 17:05,24/08/2023 18:07,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
451d3054-cc9a-4396-a303-532f7b1110cc,Inbound,Returns,Return request,,299c18d1-8e1e-431e-bde3-38e030b51094,,24/08/2023 22:27,24/08/2023 22:28,24-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
0d8ab383-50d3-49c1-8d5e-098341b1c3c0,Inbound,Shopzilla Related,General Enquiry,,fdbb8054-5de9-4044-beec-152a786645cd,,24/08/2023 10:14,24/08/2023 18:09,24-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
c8f87d7c-3474-49c2-be63-82acab880e19,Inbound,Returns,Reverse Pickup Enquiry,,697180e5-6db7-448c-bca5-4c7649683404,,24/08/2023 21:15,24/08/2023 21:16,24-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
6b700f6f-a8aa-4dfa-9876-7687076cadf7,Inbound,Returns,Reverse Pickup Enquiry,,1bdc4093-bd70-4834-a4ac-ff404efb0e66,,24/08/2023 21:29,24/08/2023 21:32,24-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
a82e2286-5f20-47b2-82d5-03e70d0697d7,Inbound,Order Related,Delayed,Thanks thakur sir..,4e4670d1-5024-4165-9f87-ba143ef34f1f,12/08/2023 00:54,24/08/2023 06:33,24/08/2023 06:33,24-Aug-23,CHENNAI,LifeStyle,451,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
a66f955b-a540-4ede-aa65-647a1e735c54,Email,Returns,Reverse Pickup Enquiry,Thank you sir   help karne   ,2705e91b-69f0-4a99-a86b-561bf107c557,,24/08/2023 17:46,24/08/2023 17:46,24-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
96d4856b-a6e5-4ce9-8a2c-8590ab6eadcd,Inbound,Returns,Missing,?????,00f58b97-6848-4f58-b0d3-dd3e056eb54f,,24/08/2023 22:14,24/08/2023 22:25,24-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
2c638d8d-d42f-48e0-aa55-9a1efbba93e3,Inbound,Order Related,Delayed,the order is very delayed ,711a4a5b-b606-4b5c-a8d3-eab592a489ca,,24/08/2023 09:47,24/08/2023 09:50,24-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
2b057bc3-bf77-406c-a249-8341b5460796,Inbound,Shopzilla Related,Signup Issues,,eb1213b3-2712-4ee4-ba66-f86722f98049,,24/08/2023 00:07,24/08/2023 21:28,24-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
5defad14-7871-49a4-bc9f-51521969f47e,Inbound,Cancellation,Not Needed,,7c5e4014-974f-418c-a32b-b3f8248ba34d,,24/08/2023 10:21,24/08/2023 10:24,24-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
a436800e-418f-49d7-a886-3e6adc25ca27,Outcall,Returns,Reverse Pickup Enquiry,,6a10ca6f-2c02-49ce-89f2-1d2d5f7e4381,,24/08/2023 09:37,24/08/2023 09:39,24-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
be81354c-6be6-47a6-94da-d1f600d700d0,Outcall,Order Related,Customer Requested Modifications,,018696b3-71e8-42db-99db-52ccd891bfb2,,24/08/2023 20:33,24/08/2023 20:42,24-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b080f298-0c74-4fee-9032-7a26b8269a3b,Outcall,Cancellation,Not Needed,,9773556e-fa8a-4290-ba86-8b585ee877df,14/08/2023 09:41,24/08/2023 17:25,24/08/2023 18:21,24-Aug-23,DASUYA,Furniture,6682,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e71af031-fe77-402f-9a0b-977838cc0806,Inbound,Order Related,Priority delivery,Nope,a6d1cdfc-9701-42cf-8f0f-754b53f73b89,,24/08/2023 00:09,24/08/2023 00:11,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
eeaaa1d3-08c7-42c1-85d3-d849192d593e,Inbound,Payments related,Online Payment Issues,"No comments, all is well",288d9c35-8cfa-4883-b1c9-7cf55a97de4e,,24/08/2023 00:06,24/08/2023 08:39,24-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
da63e325-a78e-4cd9-b3a4-76aa7634dd3b,Inbound,Returns,Fraudulent User,,89a8460a-b3bd-4419-acb9-2e2342beb975,,24/08/2023 12:40,24/08/2023 13:17,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
59afa51f-f6f6-4e05-b536-684cb6f05e2b,Inbound,Returns,Reverse Pickup Enquiry,,34c57404-919e-4652-ad72-e6a7dc2a6621,,24/08/2023 14:52,24/08/2023 14:59,24-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
714f70b9-6c04-4785-91dc-fe64f2a219b5,Inbound,Returns,Reverse Pickup Enquiry,,1a72fcaa-0645-4bf0-a7dc-c441bbd80fa6,,24/08/2023 19:57,24/08/2023 20:00,24-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
90d9f351-2ad3-4da4-b11e-492386fcee92,Inbound,Returns,Reverse Pickup Enquiry,Good service ,3c1ba0a6-4d81-4605-95f4-ef24768352eb,,24/08/2023 20:59,24/08/2023 21:35,24-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
12d18319-b1de-4601-b350-a9cac05b2811,Inbound,Returns,Reverse Pickup Enquiry,,65e8ee09-8c3b-4e39-a0b9-f06eaa6181f3,,23/08/2023 19:58,24/08/2023 07:05,24-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,1
7d30ddd2-21cc-429d-b594-fe37a3d30789,Inbound,Returns,Wrong,,8d9b961e-9d3d-43ab-a7bd-9bd7d64a4d1b,,24/08/2023 12:02,24/08/2023 12:26,24-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
ed81bce4-78fd-4640-872f-14de71e3c1d3,Inbound,Returns,Reverse Pickup Enquiry,thanks,0b5ed926-1f35-441e-b31c-1f83ba704816,,24/08/2023 12:16,24/08/2023 12:18,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
304bd16e-b532-4dd0-82aa-0978c77d0355,Inbound,Order Related,Delayed,,2f856dea-c90e-4259-88a4-ea86f44c0e12,,24/08/2023 15:15,24/08/2023 18:51,24-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
b6b0c63c-bf57-424a-b720-dbb699d95871,Inbound,Returns,Reverse Pickup Enquiry,,6091534d-0f44-4359-85f0-bc40aa0f6597,,24/08/2023 08:09,24/08/2023 08:32,24-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8c3b7f11-9d43-492d-b8fe-655225524c04,Inbound,Returns,Reverse Pickup Enquiry,,963b01e7-0e42-4738-8559-7daa0fffe13a,,24/08/2023 11:25,24/08/2023 11:48,24-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
3a909ffd-0df8-47a7-b171-3c0e5ca6924d,Inbound,Order Related,Delayed,,29ffbd03-5e2a-4987-9c21-1328a095defa,,24/08/2023 11:28,24/08/2023 11:32,24-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
ff6148d9-663e-4374-b19a-9ab9e0fd596f,Inbound,Cancellation,Not Needed,,344f6d21-7529-44de-b8c0-9b775138e4d8,,24/08/2023 12:21,24/08/2023 15:19,24-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a7520cf3-5fd2-4ab1-b066-e342ccb249a6,Inbound,Returns,Reverse Pickup Enquiry,Good experience ,05473cf2-68cb-4185-8cb0-7c3d453ff275,,24/08/2023 13:29,24/08/2023 13:30,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
4eafc30d-a507-4d82-9068-35f89965ecc3,Outcall,Shopzilla Related,General Enquiry,,7203787d-844a-40f7-b80c-5735510c1c1e,,24/08/2023 20:54,24/08/2023 20:55,24-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,5
955dbaa6-834c-4958-be09-3b88631eab61,Inbound,Returns,Fraudulent User,,5cb34f58-3cb6-44d3-ab39-0f390b611574,,24/08/2023 09:23,24/08/2023 15:52,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
c45c5e46-c09a-465b-bde2-ed558698929e,Inbound,Order Related,Installation/demo,,17c821c4-0428-4d2d-a626-11e086ba8174,,24/08/2023 11:54,24/08/2023 12:05,24-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
c05c5992-a89a-42a1-8a3b-a96cd1efbe8f,Inbound,Returns,Reverse Pickup Enquiry,,d8ac538f-7a34-4993-b361-77c3e0d410f4,,24/08/2023 10:24,24/08/2023 10:25,24-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
e031338b-5291-4f9c-bdd1-ff51cc2101d4,Inbound,Returns,Reverse Pickup Enquiry,,9fb76f19-8f0f-40c6-b77e-1b827bfbc60d,,23/08/2023 21:36,24/08/2023 15:33,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
87a0f091-9a20-4e97-9df3-0f2b65654782,Outcall,Returns,Return request,,17d56794-3620-4a19-b1d4-d567c989fb18,03/08/2023 19:26,24/08/2023 10:14,24/08/2023 10:18,24-Aug-23,RAIPUR,Electronics,899,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
74dd3dcf-0f89-4793-b950-cebac0dbe60b,Outcall,Order Related,Priority delivery,,56d514d1-02ca-4850-8817-ff8ff28525f2,,24/08/2023 03:50,24/08/2023 03:55,24-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
386d291e-5de0-49e2-92b4-88b0f6fc1f20,Outcall,Product Queries,Product Specific Information,,41269e04-7929-464f-bf02-cd5cfb4a47f8,,24/08/2023 16:14,24/08/2023 16:16,24-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
f9c293b0-2b1f-47f4-9202-894871200c6e,Inbound,Returns,Fraudulent User,,932e01e5-a347-4fe0-b29a-057261749dbf,,24/08/2023 14:44,24/08/2023 14:46,24-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
91272ad0-1326-43b0-b295-caefde610bca,Outcall,Order Related,Order status enquiry,,1e39cea6-8601-4c82-9215-8f69c718b765,,24/08/2023 17:03,24/08/2023 17:11,24-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
def00bb8-c53a-4899-9d9e-e973b9fac902,Inbound,Returns,Reverse Pickup Enquiry,,65f4e9fa-2fcb-405a-b0be-f30932e1c7ad,,24/08/2023 19:40,24/08/2023 19:48,24-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
eb3e2648-1b1d-45b9-a35b-e9a4485d3476,Email,Returns,Reverse Pickup Enquiry,,9aa40ab3-a9ab-470c-ab3c-55866a1f4abc,13/08/2023 15:51,24/08/2023 19:09,24/08/2023 19:10,24-Aug-23,MODASA,LifeStyle,499,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
2ad0a3c7-bc77-4a4f-9e29-0b25a028a813,Inbound,Order Related,Customer Requested Modifications,,3b5ce6d2-88ea-437b-90d0-6aef08cdf0ec,21/08/2023 08:19,24/08/2023 08:10,24/08/2023 08:12,24-Aug-23,RANCHI,Home Appliences,799,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d4fd4e01-8344-484e-8f47-863f6924a639,Inbound,Order Related,Priority delivery,Please remove your Shopzilla logistic ,5dda011e-d740-4a7e-94ff-b06b3e4050bd,,24/08/2023 19:38,24/08/2023 23:03,24-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3e1fa08c-d188-40ea-83b3-a8f1902725ae,Inbound,Returns,Reverse Pickup Enquiry,,0dfb1b03-47cc-43d2-afde-7ad75d638eab,,24/08/2023 13:24,24/08/2023 13:25,24-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ac114772-6948-467a-9998-0652a964aee5,Outcall,Order Related,Installation/demo,It's tooo unsatisfied Shopzilla support ,d2edcd35-10a2-4eb0-a438-426b5f3736fd,,24/08/2023 13:06,24/08/2023 13:24,24-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
88ba7bad-051f-4cc8-8af8-f3b5e02d8aa6,Outcall,Returns,Reverse Pickup Enquiry,,426ec918-f22c-47f7-93e5-68f8022dfee9,,24/08/2023 16:44,24/08/2023 16:48,24-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
6d6e8e30-3164-4d22-b40b-21718b8ba21a,Inbound,Order Related,Order status enquiry,Call service very good,41ab175f-3a8b-47f5-bd61-25c2a1cda239,,24/08/2023 21:22,24/08/2023 21:34,24-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
99bfad6a-9530-443d-ad7a-54260ab08534,Outcall,Returns,Missing,Thinks for customer care support ,08c723bb-863c-42dd-af2f-7d0d7edf61fe,,24/08/2023 10:32,24/08/2023 10:35,24-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
36f2885c-a508-4ac4-9b5b-2ba3dfe90219,Inbound,Order Related,Order status enquiry,Nice experience. ,3bd44cf9-c377-4967-9a23-ba6d819c16d6,,24/08/2023 14:31,24/08/2023 16:12,24-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6827b880-a110-4805-8348-865dff619e65,Outcall,Order Related,Installation/demo,,500a248b-4538-4988-9abf-30e1505153dd,,24/08/2023 16:51,24/08/2023 16:52,24-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
7dc1534c-0068-4c0f-bd32-f615305bd58d,Outcall,Order Related,Customer Requested Modifications,,cef82075-f9e1-4c7d-a29b-bd05955ec068,,24/08/2023 17:30,24/08/2023 17:45,24-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f8084069-648c-4649-a2d2-b9f152c6492e,Inbound,Returns,Return request,Thanks for ved customer service support,f3ce92bc-e263-4211-997a-917ca6bbc152,,23/08/2023 01:17,24/08/2023 00:00,24-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
6efef186-58c2-4be2-91ca-24e654296c93,Inbound,Returns,Reverse Pickup Enquiry,,d15498cc-61e9-4711-a65f-8f220a434cb8,,24/08/2023 06:45,24/08/2023 06:45,24-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
9e64d001-3b7b-45e9-8c11-eb3f80256f00,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,78a3c94e-7f95-46ea-9b4f-02ac0f3fdee5,,24/08/2023 08:31,24/08/2023 13:49,24-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
4515c026-d6af-4778-a213-865428674e66,Inbound,Returns,Wrong,Very good feedback helping mam thank mam,23f94bda-4d9d-4b88-be5d-d13d797fa0f6,,24/08/2023 15:44,24/08/2023 15:45,24-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
10ff2749-0c12-4933-8829-8e3f01054efe,Outcall,Refund Related,Refund Enquiry,My refund not received,067956be-7321-4766-bb29-37b3b8277ce3,,24/08/2023 16:09,24/08/2023 16:55,24-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
014624aa-99a0-4bd6-bde8-48e341d8b0ea,Inbound,Returns,Reverse Pickup Enquiry,????? ??????? ?? ?????? ???? ???? ?????,7ec06f7e-6acb-4484-84b5-7fe8afb0b068,,24/08/2023 19:29,24/08/2023 19:29,24-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
078053e3-9da3-442e-9042-ebcd8e2351b8,Inbound,Returns,Reverse Pickup Enquiry,,c0ba3612-2088-4b8a-866f-806eddb144dc,,24/08/2023 12:52,24/08/2023 12:58,24-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
286bbc4d-e753-4d9e-ab12-5242d9b83ed5,Inbound,Order Related,Order status enquiry,Thanks,1e8ef508-a5e2-4857-84c0-1fe0cd55c7ae,,24/08/2023 09:43,24/08/2023 09:57,24-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
5d888bf4-d9a8-4f71-b7d3-4c83fa2ef326,Inbound,Order Related,Seller Cancelled Order,Very good ??,b774be1e-4060-403d-ad92-29956bb97593,,24/08/2023 15:20,24/08/2023 15:24,24-Aug-23,,,,,Edward Moreno,Mia Patel,John Smith,>90,Morning,5
2b5f0178-d0d7-46b1-a4be-10feb5d5c405,Inbound,Order Related,Seller Cancelled Order,Delivery service and delivery guy behaviour is very bad and customer executives are also not supportable and cancel my order without informing me ,d4ac3106-cb18-44fc-84b5-9669095bba05,,24/08/2023 09:52,24/08/2023 11:16,24-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
cf98b6c6-eca3-4d6f-b8b2-4a8f0f2f1b09,Inbound,Returns,Reverse Pickup Enquiry,,fdf82700-2243-463b-845c-efbcd5b99fea,,24/08/2023 12:45,24/08/2023 22:33,24-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
341cb6dd-3ef2-41a0-85d1-9b791f76b4ea,Inbound,Returns,Fraudulent User,,79027bb2-36d0-4b3b-a559-3c56fec1da3c,,24/08/2023 23:08,24/08/2023 23:12,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
d7120f7d-ebd9-493e-93c0-9076f556514f,Outcall,Returns,Reverse Pickup Enquiry,,831e4ed9-deb5-4934-8855-99ea3cdedcba,,24/08/2023 20:31,24/08/2023 20:34,24-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
acbd4a95-0e35-41f2-89bd-7a51625d783b,Outcall,Returns,Reverse Pickup Enquiry,Please speak to Return. Partner and Address issue ,d7094803-0fff-4617-9418-4d4fdd69b437,,23/08/2023 17:48,24/08/2023 13:12,24-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4a3c76fb-2f72-4559-b968-4ff4c286d276,Inbound,Returns,Reverse Pickup Enquiry,,258e18fe-31a0-4db4-8277-ed1d7af61e25,,24/08/2023 15:09,24/08/2023 15:10,24-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
73cfe847-9d7d-43fc-a59d-82bc03bf478f,Outcall,Returns,Reverse Pickup Enquiry,,3357a4e7-bbb5-4508-834d-d6b8ae595cf4,,24/08/2023 16:48,24/08/2023 16:53,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
bda5f09e-a170-4273-ab80-59c2946a9207,Outcall,Returns,Reverse Pickup Enquiry,,aa20745d-4ade-4f30-afeb-fb469a774610,,24/08/2023 16:51,24/08/2023 17:32,24-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
9fed55ee-e419-4637-9ce8-b5691e6b4f8d,Inbound,Refund Related,Refund Enquiry,,74fcfeb8-572c-4fea-9399-4e7ef45806be,,24/08/2023 03:21,24/08/2023 03:22,24-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
d9b2b0ba-b405-466f-834f-f20ec529561a,Inbound,Returns,Reverse Pickup Enquiry,Very good service ,8b00f2e8-feec-46ae-9c7b-606477e5aea8,,24/08/2023 22:34,24/08/2023 22:44,24-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
1bb62162-aeea-4560-adc6-79f82b284423,Inbound,Order Related,Customer Requested Modifications,,c2c30e64-c5ef-415f-b069-53da5784aa55,,24/08/2023 07:08,24/08/2023 07:09,24-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
e7c09ed2-edcc-4db0-8360-c96139bf518e,Inbound,Feedback,UnProfessional Behaviour,,356befa9-8502-4d28-9c49-5ca5d80f97fc,,24/08/2023 00:23,24/08/2023 00:31,24-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
cab72a94-fa77-4a72-adb9-5940d3ac80a0,Inbound,Returns,Reverse Pickup Enquiry,,ad4811fa-5c37-4e4b-85eb-a005750c7f45,,24/08/2023 10:45,24/08/2023 10:48,24-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
ed46c1b2-1335-4ec2-9407-7add9d60ab17,Inbound,Returns,Service Centres Related,,033a8e5d-15d5-4060-8017-505f60fc21f1,,24/08/2023 00:14,24/08/2023 00:21,24-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
4a18c642-42db-4071-8b2c-4e4a558c211a,Inbound,Refund Related,Refund Enquiry,I m happy with customer support ,81156432-aab9-4eca-a505-980a7f701905,07/08/2023 21:10,24/08/2023 10:04,24/08/2023 10:08,24-Aug-23,BANJAR,Electronics,1799,,Jeremy George,William Park,John Smith,31-60,Morning,1
50b33998-a330-48f3-9996-811615cf7a88,Inbound,Returns,Fraudulent User,required order cross check and delivery within couple of day after receiving local location .,d0901b02-b15f-4465-afa6-8198d0de1b86,,23/08/2023 21:50,24/08/2023 01:38,24-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
c8422546-00e6-451c-9e5e-454caf9d42e7,Outcall,Order Related,Priority delivery,,79267b7f-962e-4937-9a60-df2c5a422df4,,24/08/2023 17:19,24/08/2023 17:27,24-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6e6db82c-b0d3-429d-b9c5-7cb5b683f0af,Outcall,Refund Related,Refund Enquiry,,73af06df-d2ba-4b74-91ed-0725a6dd76e7,20/08/2023 01:58,24/08/2023 16:30,24/08/2023 16:30,24-Aug-23,MEERUT,LifeStyle,2027,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
44131ee4-a00e-4982-aaa3-54dea3741291,Inbound,Returns,Reverse Pickup Enquiry,,102b9ce0-9ad5-477c-8c4c-821f2d52d302,,24/08/2023 14:50,24/08/2023 14:59,24-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
a5663ea0-fd2c-4c55-a3e7-90d1e4fcb808,Outcall,Returns,Wrong,,c7a57bf4-4b4a-4b5f-81ae-1559d044e2f0,,24/08/2023 17:41,24/08/2023 18:11,24-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d2dfea97-5a9c-476d-bd45-cd996c5350a6,Email,Order Related,Installation/demo,Worst experience from Shopzilla,96bfbb11-659e-41aa-b8ae-8ca75b427701,06/08/2023 18:16,24/08/2023 20:40,24/08/2023 21:53,24-Aug-23,HYDERABAD,Home Appliences,3599,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
0d7c981f-54e6-4ac0-9155-72de1ced614d,Inbound,Returns,Return request,,2663b11a-0ab7-4808-ad58-78ba0d9a216b,,24/08/2023 10:14,24/08/2023 10:18,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,1
89928fc4-148b-4709-a68e-5f0d09091202,Inbound,Returns,Reverse Pickup Enquiry,,905cc121-3590-46da-ab89-9478ab1527fe,,24/08/2023 12:47,24/08/2023 12:50,24-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
766ad673-069d-4650-9ebb-a11d293d49d5,Inbound,Order Related,Customer Requested Modifications,,82c72988-ed0a-4721-a9b9-b242c323b1a1,,24/08/2023 22:26,24/08/2023 23:13,24-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
a17faebc-751a-4645-af56-7e5055973d49,Email,Payments related,Payment related Queries,,eded5cf5-d02c-485c-8e25-9c8532381325,,24/08/2023 20:51,24/08/2023 21:44,24-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
e3222857-eda6-4137-8785-1fa0c1acb5ec,Inbound,Returns,Reverse Pickup Enquiry,,6ef1ce30-6067-4b5b-8e02-af88f8c232d7,,24/08/2023 21:22,24/08/2023 21:26,24-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
97304c24-f6a9-4468-a142-263bb8075b1f,Inbound,Returns,Return request,,09c58a2c-9316-42ee-bf07-b75d354042bd,,24/08/2023 22:30,24/08/2023 22:40,24-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
16f6d8e9-bcd9-4c37-b1d4-244a92ef5c9f,Inbound,Returns,Reverse Pickup Enquiry,Best person and resolve my problem ,e566cc03-d00b-44cf-912a-2066aaaf999d,,24/08/2023 00:34,24/08/2023 00:38,24-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
b0cc2f01-287c-453c-b1f3-d1185023609f,Inbound,Order Related,Invoice request,,37c26eca-8b34-4230-b838-5e497aae66ca,,24/08/2023 19:45,24/08/2023 19:47,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
a5208a8b-b242-4c41-9c5e-659263e743ea,Outcall,Returns,Return request,Thanks you   for Helping ,ee50a9a8-59c0-4cdb-bd86-a99994f44d3c,,24/08/2023 20:11,24/08/2023 20:20,24-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8f717b22-2f49-4466-9b46-75491c5c4e2e,Inbound,Returns,Exchange / Replacement,,e03cdfca-0c02-44ca-87c9-726e4ec79c5f,,23/08/2023 23:32,24/08/2023 00:01,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
afb74e02-0f6b-4f55-98a9-0e81c41a442b,Inbound,Order Related,Delayed,,f8be2b21-daf2-4abe-92dc-c377bb74ca7e,,24/08/2023 18:31,24/08/2023 18:31,24-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
e2c44614-ec9c-4696-a4d0-8ee87baf4e90,Inbound,Returns,Reverse Pickup Enquiry,Nice Shopzilla team,8a260b94-9e66-4806-aa83-fd66cff208c5,,24/08/2023 08:55,24/08/2023 08:58,24-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
87346ca9-0502-40b0-9ac5-e0e3ab59d4a0,Inbound,Refund Related,Refund Enquiry,I haven't received my refund,7ff0feda-1740-415b-a56b-2ea01f0c703f,,24/08/2023 10:58,24/08/2023 11:21,24-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
00661fe8-2bae-4549-ab5f-4b4842581721,Inbound,Returns,Reverse Pickup Enquiry,Good ,16d4a935-e882-4aaf-9fb9-a05fb3e6e136,,24/08/2023 13:59,24/08/2023 14:01,24-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
bf18c527-bf03-4052-8c9f-68de50d3df4c,Outcall,Returns,Reverse Pickup Enquiry,good ????????,f348aad5-1b42-483c-8433-a051c394d3ea,,24/08/2023 17:05,24/08/2023 17:06,24-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
d2bd4c80-931f-439d-adaa-131edf72e5c6,Inbound,Returns,Reverse Pickup Enquiry,,bab40e4f-319d-41dd-b6e4-b75af7a76127,,24/08/2023 18:22,24/08/2023 18:23,24-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
b2387721-feb3-44ff-a57e-32f3107cb35d,Inbound,Returns,Reverse Pickup Enquiry,,e472eed1-8a9d-46b8-8df3-f1297f096219,,24/08/2023 09:17,24/08/2023 09:19,24-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,4
98b30167-2251-486d-8786-c911eb41e866,Inbound,Returns,Return request,All is very good??,c600cd64-5a77-429c-9287-e5b072524eb1,,24/08/2023 14:13,24/08/2023 14:19,24-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
b09db15a-a773-46d6-a620-3177dc3bdcfc,Outcall,Returns,Return request,happy with the concern reslove ,86712de8-2aa6-490c-82c8-dae99cd36bed,,24/08/2023 16:05,24/08/2023 16:06,24-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
f44cb76c-f664-4a0d-a88f-dd0ca48d7c2c,Inbound,Returns,Reverse Pickup Enquiry,,2d7ac1f7-2af5-416e-a869-cf107f66f7ff,,24/08/2023 02:54,24/08/2023 03:11,24-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
7bf15818-9bf8-4cd5-9fe7-01c2bb9475ac,Outcall,Refund Related,Refund Enquiry,,5bf8ed08-82f3-4118-8fea-e0522d56d83c,,24/08/2023 16:27,24/08/2023 16:55,24-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ad317fe6-533f-4c01-a5be-97361e509b70,Email,Returns,Missing,,3a2b784e-3d4b-418b-8772-66d5dcdd6876,,24/08/2023 21:27,24/08/2023 21:27,24-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,1
4ef1b23c-0c92-4d01-bd58-b1df69d9d32c,Inbound,Returns,Reverse Pickup Enquiry,,e88999ab-2a19-41fc-8865-405191039bef,,24/08/2023 00:37,24/08/2023 00:40,24-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,2
e3108006-29d0-4442-9662-936b0aaef9d9,Inbound,Returns,Reverse Pickup Enquiry,,a2d983a4-9590-4e84-8fb0-80b27bdf1b44,,24/08/2023 12:38,24/08/2023 12:42,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
4ca442cb-ac62-48a7-be5e-0c75b462f29a,Inbound,Order Related,Order status enquiry,,c40228f9-4aed-4ce6-afee-0da415c2207b,,24/08/2023 18:50,24/08/2023 18:52,24-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
530ebdcd-c086-40ca-86c7-70d5f041b2e7,Outcall,Shopzilla Related,Other Account Related Issues,,bad940cc-60ed-4476-b9d1-247edd5d5aec,,24/08/2023 23:05,24/08/2023 23:14,24-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
06a81e81-5bd2-422b-9e2e-c563f1d9c6c0,Inbound,Returns,Reverse Pickup Enquiry,,5d910eef-04ea-4b1a-98a5-049b3d3eb56e,,24/08/2023 12:15,24/08/2023 12:17,24-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
9c4b363d-2730-49f6-8b95-44e34ef9144c,Inbound,Feedback,UnProfessional Behaviour,,fee381bf-27b5-495c-a184-c8d34b22ba98,,24/08/2023 09:53,24/08/2023 10:07,24-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,2
d7c5da94-c179-48b1-981d-0955fb6e458d,Inbound,Returns,Missing,Politely handle resolve my problem,8a603a72-5d10-4267-92bd-de2453547123,,24/08/2023 12:04,24/08/2023 12:05,24-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a25b1ab5-18b1-40b5-a583-9b82b506d8cb,Outcall,Shopzilla Related,Signup Issues,,917fac01-6063-4e48-ad22-a3bb59b5df5f,,24/08/2023 17:11,24/08/2023 17:53,24-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,1
6bd1df24-5100-4ae0-8b4b-5179092a7137,Email,Returns,Reverse Pickup Enquiry,,fe36b3ae-9a9b-4b05-8ed4-d1798a8bb986,,24/08/2023 17:05,24/08/2023 17:06,24-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
6f1fbf6f-e056-4b67-a990-bb55ffdea529,Inbound,Order Related,Order status enquiry,,f23319b0-f9e4-41d5-b423-31255f1b3474,,24/08/2023 10:57,24/08/2023 10:57,24-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
acc5d058-8ceb-4047-96b4-2b4af080bbb3,Inbound,Returns,Return request,,6f27e257-6dde-482d-9065-d3625a39579d,,24/08/2023 14:21,24/08/2023 15:15,24-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
ce4cf8ef-9d8d-4b3d-b9ae-5db9a63c6824,Outcall,Returns,Reverse Pickup Enquiry,,28597185-df9d-4396-a551-161366d1c46a,,24/08/2023 12:54,24/08/2023 13:13,24-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,3
94674833-76f3-40e8-8d90-ad48677b3de8,Inbound,Returns,Reverse Pickup Enquiry,,2c91b960-789a-4930-b5bf-3e5dc1801643,,24/08/2023 19:38,24/08/2023 19:42,24-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,2
7c10c4ce-9da1-428f-aa7a-cb26ee163d8c,Outcall,Order Related,Delayed,Very good ,a4cd0d42-14f7-4c8f-b0ba-697456c9af53,16/08/2023 23:12,24/08/2023 20:19,24/08/2023 20:19,24-Aug-23,MUZAFFARPUR,Home,145,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
ded09d0a-f903-4a03-ae31-ab41c574612a,Outcall,Cancellation,Not Needed,,494c7ac4-97a4-404b-a2fd-4341a79c00ef,,24/08/2023 17:20,24/08/2023 17:20,24-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
9158c144-fdf9-4bac-aa7f-a554f1322cb8,Outcall,Returns,Reverse Pickup Enquiry,,966e2af2-3569-4d17-80a4-8a311be9fa69,,24/08/2023 16:51,24/08/2023 16:53,24-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
4c6bb334-e146-4e33-b911-4d03a36bcf0b,Inbound,Returns,Fraudulent User,,fdd3c396-c3f8-4d81-9eb9-cba566003274,,24/08/2023 22:45,24/08/2023 23:40,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
b3cc10a0-cacc-4623-aa04-63018dd1d7bd,Outcall,Order Related,Seller Cancelled Order,,3e8019d4-34c1-4cb4-a500-b9ec07c3ad30,,24/08/2023 19:37,24/08/2023 19:40,24-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
eed0fdc0-1a9e-42f1-8caf-daf7af76fd1b,Email,Order Related,Delayed,,6adfacfc-4d29-4393-ad12-42c0e06c4f64,,24/08/2023 16:57,24/08/2023 16:59,24-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
5dcd7da5-7ca9-4d7d-819e-d4d2f489dbed,Inbound,Order Related,Delayed,,5a2629e6-e5bb-48a5-bec1-487506c48fe3,,24/08/2023 14:25,24/08/2023 14:27,24-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
d471864f-ede2-49f4-add9-b96479ee7308,Outcall,Order Related,Customer Requested Modifications,E goodMeri tarf se best product,8da3681a-1160-4ed1-acfa-4d952556f471,,24/08/2023 17:02,24/08/2023 17:03,24-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
dd109fbe-31b4-4996-bee1-7506dc6d22ec,Inbound,Returns,Reverse Pickup Enquiry,By me product order kiya Tha vo mere   receive bhi   par wrong item AA   ke karn mene dilivery boy   pickup 15 August   kar liya Tha or mere se dilivery boy ne otp bhi liye the  but mere   koi resolation provide nhi   or return request cancel kar di gai Hai please     kare,1fc97c14-6de4-496e-b278-1413491bed4e,01/08/2023 16:30,24/08/2023 20:00,24/08/2023 20:31,24-Aug-23,JAISALMER,LifeStyle,2795,,David Reed,Madison Kim,John Smith,>90,Morning,1
e52b4e64-8c9c-4f97-b10e-c37911fb1f1f,Inbound,Order Related,Delayed,,bc2a9bb5-cb4f-4a37-85eb-4a9889ba0826,,24/08/2023 14:06,24/08/2023 14:43,24-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,3
65e034e9-3d8a-47ee-b6f9-e38a64eaa46b,Inbound,Order Related,Installation/demo,,b29f039a-9507-409d-9a4f-760dc37155a9,,24/08/2023 13:29,24/08/2023 13:35,24-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
a2dc737a-652f-4d70-ae01-4957ba52c519,Outcall,Returns,Return request,,77472832-0360-4c34-a2ca-2af9046e4353,,24/08/2023 17:53,24/08/2023 19:49,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
f9a01f83-9357-43f4-be8a-4da905fd816f,Inbound,Returns,Fraudulent User,Satisfied ,981c6bdb-1aba-442d-bf28-04599b581e0f,,24/08/2023 19:47,24/08/2023 19:50,24-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,4
53e1d9a2-2805-48fb-967c-81e9bb3b5af2,Inbound,Order Related,Delayed,Nice ,663d8d50-5be8-4235-bb18-495d77cf062a,,24/08/2023 08:59,24/08/2023 13:40,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
91af56f2-4099-4c89-9496-1d361d95f8cf,Inbound,Order Related,Customer Requested Modifications,,9611127a-3a26-4c12-9ca8-95167af3ad21,,24/08/2023 10:43,24/08/2023 13:12,24-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
32703a78-01a6-4fe6-a2e8-acc4b8bbabc4,Outcall,Cancellation,Return cancellation,Good ??,65ac3eab-a24e-449a-86e0-013fb4c78eb1,,24/08/2023 14:50,24/08/2023 15:00,24-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
d2430903-c160-4d3e-979c-db37943f6064,Outcall,Returns,Reverse Pickup Enquiry,,1a4ecc1d-6979-4aa1-942f-2902fdde5cd1,,24/08/2023 20:19,24/08/2023 20:19,24-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
5bf84d2c-6f42-4a81-b69d-15b9b872b824,Email,Returns,Reverse Pickup Enquiry,Do not take 10 to 15 days for replacement and give all detail to your Dlevery man so than he can replace my earbuds,a175a426-aa77-4e39-a6af-ba2516947979,,24/08/2023 21:02,24/08/2023 21:09,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
dd2135c7-acb0-4e8d-89bc-f585c4b03cfa,Inbound,Returns,Reverse Pickup Enquiry,No ,983b8a19-b03b-4dbf-b158-40619aac6d97,,24/08/2023 22:47,24/08/2023 23:08,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
cb8db602-0c2e-4360-b8ca-7f87eedd4f99,Inbound,Order Related,Delayed,??????? ??? ???? ?? ????? ??? ,986e12cb-dc71-432c-81c9-3c70ecfeb1c1,11/08/2023 09:49,24/08/2023 13:49,24/08/2023 17:06,24-Aug-23,SURAT,Books & General merchandise,1425,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
1af5a65d-2a96-4db9-895c-67de92887a93,Inbound,Returns,Reverse Pickup Enquiry,,99954bbb-7fde-4e45-8f38-a00f9e593931,,24/08/2023 19:28,24/08/2023 19:36,24-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
86ace20f-7556-4996-85de-b41d318b0ebb,Outcall,Order Related,Order status enquiry,,3cbc9a1f-8766-453b-b5e9-6d5a574b6df0,,23/08/2023 17:38,24/08/2023 19:33,24-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
afecc5ab-cb55-4674-8951-039e0c79dd28,Outcall,Returns,Fraudulent User,,129fde9c-0a7b-42a4-9e52-656c74fa861c,,24/08/2023 17:40,24/08/2023 17:42,24-Aug-23,,,,,Michael Perez,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
40a1795c-2014-4f29-ba98-ac2c30980937,Inbound,Order Related,Delayed,good,6891fb7e-def5-43a0-b99a-20dd0658a7ba,,24/08/2023 11:31,24/08/2023 11:40,24-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
abde0fa1-5c51-4fbc-b93a-fdd114817be5,Inbound,Returns,Technician Visit,Good,b8f13460-6c43-45c9-b414-2ae72b7e4545,,24/08/2023 10:03,24/08/2023 15:22,24-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
40d03d57-cf2e-4d15-82ec-eababfdf4c3d,Outcall,Returns,Fraudulent User,,f3b70901-6bc3-405e-b400-672189e5c6fd,,24/08/2023 15:33,24/08/2023 19:11,24-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
83ae18fe-9d01-48d3-b817-366d44f885cd,Outcall,Order Related,Order status enquiry,,c079ab73-4a07-4a23-b525-feb0d5b29694,,24/08/2023 16:49,24/08/2023 22:30,24-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fa42a4a4-3e29-4bf6-a32c-ce66208ab85c,Inbound,Returns,Fraudulent User,Very Well Nice One Job Supporting For My Ishuues. ??????,c600816c-0e6b-4675-bba8-da4a4e624f68,,24/08/2023 09:13,24/08/2023 13:27,24-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
fc9a45b3-fde0-4051-b85b-714bb44ec55f,Inbound,Returns,Reverse Pickup Enquiry,,99088039-e713-4dc6-af5a-dfd34f32b984,,24/08/2023 12:12,24/08/2023 15:57,24-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
d1ba342e-b022-4035-bb77-191ee2d71bbc,Inbound,Shopzilla Related,Signup Issues,,ae8fc680-630f-411b-bd44-9a35f5853c4c,,24/08/2023 13:28,24/08/2023 13:43,24-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
604a8427-52bd-4d73-93ad-9f77443a4b5b,Outcall,Payments related,Online Payment Issues,Good ,2fa7f3b3-f1c9-47a6-9ea5-228f26014ba0,,24/08/2023 17:13,24/08/2023 18:02,24-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
1338d98d-0405-46ad-9825-ef4ceb02cfb3,Inbound,Order Related,Delayed,,d3e4f4ee-357f-46e4-b84c-1a37fbd05369,20/08/2023 19:29,24/08/2023 12:27,24/08/2023 12:29,24-Aug-23,NEW DELHI,Electronics,61990,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
310b38d0-8386-43a2-82ab-f5a6340c8ba3,Inbound,Order Related,General Enquiry,,30e9f36b-2f8d-4d10-887c-e31702ba8fd1,,24/08/2023 19:17,24/08/2023 19:22,24-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
3ffa7645-6599-48aa-be2e-710aa1efc85e,Inbound,Refund Related,Refund Enquiry,,087a53ab-246c-4013-89d4-add37e5eef77,,24/08/2023 22:43,24/08/2023 22:44,24-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
e417ff0d-6f3e-4ebc-a2b5-a6bd29b79c26,Inbound,Order Related,Delayed,,1dfc8e0e-851c-4010-a2fc-f2a3f1a4da6a,13/08/2023 23:36,24/08/2023 14:47,24/08/2023 14:49,24-Aug-23,JAMSHEDPUR,LifeStyle,835,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
7b8f7eed-a0b8-49a5-9fe5-4b6e4e39ba85,Inbound,Feedback,UnProfessional Behaviour,Very good ,855f7d50-4bee-479e-bdfc-6fc7b173ee96,11/08/2023 19:08,24/08/2023 12:09,24/08/2023 13:55,24-Aug-23,GUWAHATI,Furniture,9052,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
019a8c4b-400d-4873-876e-9591e1d8a927,Inbound,Order Related,Installation/demo,,9bc7ee0e-8830-43f3-8e2a-0ff072792378,,24/08/2023 12:16,24/08/2023 14:24,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
b4778941-a024-48c6-8079-8d51f2cfc9c4,Inbound,Returns,Service Centres Related,,fd34aef2-2e62-4786-af21-703bc9eed297,,24/08/2023 18:59,24/08/2023 19:15,24-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
5a50f6f4-d2f7-4aab-82d3-4a8e1c835295,Outcall,Cancellation,Not Needed,,9bbae8b1-f701-4d6e-9d54-de9f2b7c7d1c,21/08/2023 12:02,24/08/2023 15:27,24/08/2023 15:30,24-Aug-23,NEW DELHI,Furniture,2372,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
aadf9183-735c-4513-ae6e-4c1072560648,Outcall,Returns,Reverse Pickup Enquiry,,42c3ff7e-4f64-4e09-bd62-8cebae4340b2,,24/08/2023 15:34,24/08/2023 15:36,24-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
67901ea6-f1c0-4120-a389-00c60c43f4d7,Email,Returns,Reverse Pickup Enquiry,Aapka baat karne ka tarika   ,4a85add2-fb9e-4da1-9e06-f3574db8815c,,24/08/2023 20:23,24/08/2023 20:25,24-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
80da2ee0-4109-4b3d-b42a-938fab6aec8b,Outcall,Returns,Return request,,97557b1f-565e-4eac-a966-b586752c2f8d,,23/08/2023 19:03,24/08/2023 05:08,24-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
1cf89567-afb4-4d39-983e-1f9e0d68d842,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,57b3994b-f354-4177-abd5-180770bade8e,,24/08/2023 11:46,24/08/2023 13:18,24-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
f744ab9d-6617-4a0e-b5ff-c757a920078b,Outcall,Returns,Reverse Pickup Enquiry,,e657a99f-4c9d-44ff-95b5-a94dddf27153,,24/08/2023 19:38,24/08/2023 19:40,24-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
236f492b-e3ba-4a3e-9ce4-13bd8f8789a5,Inbound,Order Related,Unable to track,,88c95a59-d6e1-494a-a506-ccc654c4c9c5,,24/08/2023 21:09,24/08/2023 21:14,24-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
7f6ec8f4-5a33-4e01-8b24-e04278d390a7,Inbound,Returns,Reverse Pickup Enquiry,,af216281-1efd-4844-958b-dd34ea6bf737,,24/08/2023 22:07,24/08/2023 23:47,24-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
6a844714-6596-43ae-979b-f41edb1ea294,Inbound,Order Related,Seller Cancelled Order,,bed8c84e-eb5b-428b-80a3-0a0eaec67ee7,12/08/2023 14:02,22/08/2023 07:22,24/08/2023 18:59,24-Aug-23,FARIDABAD,Home,1254,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
e6bff4df-5a39-4a6f-9c4f-3c191132b72c,Outcall,Returns,Return request,The customer care executives are very helpful ,161e91d7-2366-4ebf-8726-52e8b4d75a73,,24/08/2023 15:35,24/08/2023 15:37,24-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
50b9177f-6883-4648-a0a0-1f8b51dbd352,Outcall,Order Related,Priority delivery,,151974ad-080e-408f-8364-94d7e2cb2f49,,24/08/2023 23:07,24/08/2023 23:11,24-Aug-23,,,,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
c7746fd0-3699-4488-8e1d-302519ffe950,Inbound,Returns,Return request,,05ea887b-2abd-4dd3-9ebc-7c8e80729e51,,24/08/2023 18:28,24/08/2023 18:37,24-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
58f881ea-5456-4bce-804d-7720b8d5ab1d,Inbound,Order Related,Order status enquiry,,86400244-2e12-4966-8e62-9154dc51a9cf,,24/08/2023 21:47,24/08/2023 21:54,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
bc7f1019-18ba-404c-8ce1-647b638f5dad,Inbound,Order Related,Order status enquiry,The guy who solved my problem is very humble. I request Shopzilla please initiate him for their work.,519c2e08-6d2f-43a0-8f14-b83b80da3e64,,24/08/2023 18:32,24/08/2023 18:33,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
ec21f74f-6caa-4a8c-a5bb-e1e877a60c22,Inbound,Feedback,UnProfessional Behaviour,Nothing useful useless company ,346627d9-1dbe-41ec-bb5d-1c6435dd5166,,24/08/2023 19:05,24/08/2023 19:06,24-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
fbf39735-f159-4ba2-ac02-7acb6dc4709c,Inbound,Returns,Missing,Thanks ??,03458b78-a766-483c-bff0-27807be40468,,23/08/2023 23:05,24/08/2023 18:09,24-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
d6ada6fa-ce08-4499-bfa9-0a8776f27a6f,Outcall,Returns,Return request,It's nice talk with you,fadfca95-87e8-4f09-afa0-37bcc7d58083,,24/08/2023 00:01,24/08/2023 00:31,24-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e7b38548-f1a7-4669-8a4a-2ab4cd773c18,Inbound,Order Related,Delayed,,9101220e-7b72-4bc4-bf67-9336d3536759,18/08/2023 15:22,24/08/2023 09:16,24/08/2023 09:16,24-Aug-23,HYDERABAD,Books & General merchandise,425,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,3
378ca2a8-745c-42ea-89f8-99372c0080cd,Outcall,Returns,Return request,,318b239f-bc5d-4763-a123-9ea51c653aa4,17/08/2023 09:42,24/08/2023 13:11,24/08/2023 13:15,24-Aug-23,ALWAR,Electronics,643,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
692fe8bb-756a-422a-826e-b8a05df6794c,Inbound,Refund Related,Refund Related Issues,,f4eb85d3-ea3f-4a6d-b90a-dee330dd4b50,,24/08/2023 18:42,24/08/2023 20:55,24-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e9f8f115-0d0a-4240-8102-ab41962e09c6,Outcall,Returns,Return request,,986a0dec-cf82-4bec-ae3b-4e1579c38b9c,,24/08/2023 20:56,24/08/2023 22:40,24-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2c02945b-b35d-4bb6-b09b-1a352161f421,Inbound,Returns,Exchange / Replacement,,3bdd5d3f-b5f9-4dc7-832f-ce3d7fef21c6,,24/08/2023 12:27,24/08/2023 12:29,24-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,3
5238dff0-1c95-48d4-af46-e50869438b51,Outcall,Returns,Reverse Pickup Enquiry,,345c9dd3-6b4b-4149-ba0a-38a68f48deb0,,24/08/2023 21:54,24/08/2023 21:56,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
a3555806-b086-41f4-b7de-58d963b24445,Outcall,Order Related,Delayed,Thnx ,e43c5db5-5de1-47b0-8be9-254518f25b8c,07/08/2023 23:46,24/08/2023 19:25,24/08/2023 23:00,24-Aug-23,NARAYANPUR,Electronics,9974,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5b4749db-529e-4558-9710-5d247432d653,Outcall,Returns,Reverse Pickup Enquiry,Please make sure the sellers are shipping the accurate and genuine products as the defective or fake items being delivered is not acceptable. Its totally waste of money and time. We spend kn,41f2e7ee-13e6-430a-bdff-9a8f379504c3,,24/08/2023 20:37,24/08/2023 20:39,24-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
82de064e-ad57-423d-8d3a-091e5f35ab11,Outcall,Returns,Wrong,Good ,fe51f573-ab3b-432d-89d0-e7328f57fcce,,23/08/2023 19:22,24/08/2023 06:44,24-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
1ac7b0a7-202f-4a90-8996-03e6293cfee2,Inbound,Order Related,Delayed,Bad,67e2d39b-87e1-477e-82ca-5a7f5425403c,,24/08/2023 12:29,24/08/2023 12:52,24-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
900924d1-09ca-4147-9335-3601fd8adc63,Inbound,Returns,Reverse Pickup Enquiry,,9da5e38e-6fdb-4f2d-a77d-e99c386c78a1,,24/08/2023 12:44,24/08/2023 12:46,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
cb1fbe77-ebc8-4479-afe3-8c2d8b6da401,Inbound,Returns,Return request,,db3fdb38-e2ef-4ff3-aac9-d41087f3e80e,,23/08/2023 19:41,24/08/2023 00:47,24-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
12e9f2f2-3058-4a47-abcc-8e8bdbf18e67,Inbound,Returns,Return request,Good ,d80dc956-ddfb-4193-90a4-183fd6565668,,24/08/2023 21:00,24/08/2023 21:03,24-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a49ebdb3-cba4-4277-87ea-4f6ac143aca3,Email,Returns,Reverse Pickup Enquiry,,7ec11607-1d06-44b3-94ca-21c57b945f66,,24/08/2023 16:09,24/08/2023 16:12,24-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
8ff2b2da-e3a9-4d9b-8a04-3f0172c626cb,Inbound,Returns,Reverse Pickup Enquiry,"The executive was okay, but the concern is it has already 1 month passed that I am trying to return this shit of cardboard but no resolution as of now. ",d346cdde-a4a0-4bca-9e91-69dc83e6b738,,24/08/2023 13:21,24/08/2023 13:23,24-Aug-23,,,,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,1
b3f5c6cb-b549-43b0-96f1-f34384380ffd,Inbound,Returns,Reverse Pickup Enquiry,,d2ed3682-a964-4af5-a474-e5ad3ae9be1a,,24/08/2023 18:48,24/08/2023 18:53,24-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
204ca0ca-ed18-4f7e-87ce-9e6bebce52b6,Inbound,Returns,Reverse Pickup Enquiry,,808f8783-b927-4365-a151-e51c6821b440,,24/08/2023 20:07,24/08/2023 20:16,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
9d851b2d-ec6d-487d-ba9f-49e296271c86,Inbound,Feedback,UnProfessional Behaviour,Customer call is very good man understand my problem acha and tell him to correct his type,99fdb560-9a44-4fca-a321-1ace49891ee1,21/06/2023 21:04,24/08/2023 19:14,24/08/2023 19:16,24-Aug-23,MUMBAI,LifeStyle,480,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
57be387a-edaf-47b2-b891-1797cd552cd7,Inbound,Returns,Reverse Pickup Enquiry,,f2b12d04-dd3a-44ba-a9e0-e70cf30d06a4,16/07/2023 01:34,22/08/2023 17:38,24/08/2023 11:29,24-Aug-23,BHINGA,Electronics,305,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,1
2570c2d4-199b-4c01-b215-741bd92c4af7,Inbound,Shopzilla Related,Signup Issues,,0fb0b0b9-2d97-4e6e-8f63-c0f492339f0b,,24/08/2023 06:54,24/08/2023 06:54,24-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
6359ad3e-a57b-47ad-9ddf-01e7425d8e8a,Inbound,Refund Related,Refund Enquiry,Easy to access ,fb89c009-76cf-4d5f-9a23-2e813099d654,,24/08/2023 07:41,24/08/2023 07:46,24-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6a514536-a8aa-4c09-9a17-306a72a72e52,Outcall,Order Related,Order status enquiry,,05bb25b8-7546-4fe7-abfe-8b8dab52b7d1,,24/08/2023 12:50,24/08/2023 13:44,24-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0bfd8a8f-b919-4d0f-83f7-95b83cc77c5c,Outcall,Cancellation,Not Needed,Thank you so much mam,648f2a90-f8c3-48f9-81f1-7616a7cafbd9,,24/08/2023 16:39,24/08/2023 16:46,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
09ae27aa-630e-4d22-a4ee-cf4d08e444f6,Outcall,Offers & Cashback,Affiliate Offers,,b03ae2af-3d0d-43ae-818b-5fc86df0cfaa,,24/08/2023 16:42,24/08/2023 18:24,24-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
c1ae9e0a-1b9f-47b5-baa0-2e6be9bebce6,Inbound,Returns,Reverse Pickup Enquiry,,9904d1f9-45ab-479b-8d93-13c30a61933a,,24/08/2023 22:13,24/08/2023 22:15,24-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ff3ef00f-9b4a-456c-99c7-05625956e5af,Inbound,Returns,Fraudulent User,,43d26688-d01a-4298-9d7c-19387706749e,,23/08/2023 19:52,24/08/2023 12:06,24-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,3
f7fcc944-b157-4433-9321-af003ad2bff5,Inbound,Order Related,Seller Cancelled Order,,cc51440f-51e3-4e2f-8296-9e9c22022ccf,,24/08/2023 00:23,24/08/2023 00:26,24-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3b0a5322-c3f9-4d82-91fb-2b2f2f965a93,Outcall,Order Related,Delayed,Good talking ,54c526f0-3845-4d80-8697-f815554d3d91,,24/08/2023 16:27,24/08/2023 16:28,24-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
702dc32b-7353-4384-8852-0a8ad171f57a,Inbound,Order Related,Delayed,Worst customer service ,087d8277-6484-467b-acc1-cac237cd7bd3,,24/08/2023 21:07,24/08/2023 21:18,24-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,1
1e593fcc-0782-4526-9eaf-edc321ede3cc,Inbound,Returns,Reverse Pickup Enquiry,,a2c1b000-6ca2-43ca-98ac-d2881cbfaf7d,04/08/2023 13:30,23/08/2023 14:07,24/08/2023 06:34,24-Aug-23,CHURU,Electronics,1299,,Melissa West,William Park,John Smith,31-60,Morning,1
46111bb8-a7a2-4a35-ae0b-86e5184f510b,Inbound,Returns,Reverse Pickup Enquiry,Bad service ,fa09ea0a-c8ed-4841-9185-65941035b301,,24/08/2023 11:03,24/08/2023 11:05,24-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
88e98aea-9df5-4548-8cfc-f37fc8acb711,Outcall,Returns,Reverse Pickup Enquiry,,66730191-d658-4326-9db5-d7deb115d5a5,,24/08/2023 17:29,24/08/2023 20:23,24-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5801f40b-0e26-4b7e-8486-f94c2986f241,Outcall,Returns,Reverse Pickup Enquiry,,623a620b-c33c-48d0-9dbb-8193364c471f,,24/08/2023 15:55,24/08/2023 15:57,24-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
dc2ef97c-a2d9-4f05-9a67-843f3a88e154,Outcall,Returns,Service Centres Related,,693db3dd-3480-4878-93b5-9242bc41314f,,24/08/2023 17:40,24/08/2023 17:43,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
0f1c4bef-d998-43f0-a181-fe0ad8d17cf6,Outcall,Returns,Reverse Pickup Enquiry,,9e14c83a-854c-4606-9e4a-748245ea7ad5,07/08/2023 18:28,24/08/2023 17:24,24/08/2023 19:22,24-Aug-23,SIDDHARTHNAGAR,Electronics,2199,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
752be00e-050d-43e6-9a1d-d148be1941eb,Inbound,Order Related,Delayed,,24762660-3cf9-42e7-84ad-5861445104a3,15/08/2023 18:23,24/08/2023 19:35,24/08/2023 19:36,24-Aug-23,AHMEDABAD,Books & General merchandise,589,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
f48cb9ed-0a51-4369-929d-0ba86365a72b,Inbound,Order Related,Order status enquiry,,32c0616e-cd7f-4980-ac97-5f760c3e074b,,24/08/2023 11:14,24/08/2023 11:42,24-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
14c053a5-f9c1-426b-9190-12cfbdbd6eb2,Inbound,Returns,Reverse Pickup Enquiry,Cordinate to customer and resolve the issue...,788b5298-62f3-46b7-a3c7-4fa81fc95c19,,24/08/2023 09:53,24/08/2023 09:57,24-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
2e316104-72ac-4f4a-90f8-915c73085855,Outcall,Returns,Reverse Pickup Enquiry,,badb194e-1f6f-4d17-8cb1-bf94f750a651,,24/08/2023 16:49,24/08/2023 17:54,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
a7e1039b-150a-4426-82a7-55cfa4e64f1e,Inbound,Order Related,Order status enquiry,,05183239-3246-40f5-af70-5f3c99da4f19,,24/08/2023 14:55,24/08/2023 14:57,24-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
dba7597a-9f7d-4ecd-9d29-a18781f0b11c,Email,Order Related,Installation/demo,,8a886542-0001-4886-bae2-7a4124de0001,,24/08/2023 20:35,24/08/2023 20:41,24-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
55ce57ac-140f-45c3-85db-1bed3f39ea80,Inbound,Order Related,Order status enquiry,,b7d3bf57-6ac2-4c99-b7de-c2bc299ccabf,,24/08/2023 09:45,24/08/2023 09:48,24-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
6f470054-0887-49eb-95d0-7007d13f1ec5,Outcall,Returns,Fraudulent User,,7f451ee3-a955-4b38-b665-2a42842bad2f,,24/08/2023 15:57,24/08/2023 16:06,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ef731a1b-4612-41b9-83ef-c4684448ba54,Outcall,Returns,Reverse Pickup Enquiry,Good ?? ,b3692484-96ca-4aed-a946-303d72a74557,,24/08/2023 18:46,24/08/2023 18:56,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
d3fcb184-216b-41c8-a336-4e54eb1aee2c,Inbound,Feedback,UnProfessional Behaviour,,b4365682-59de-46b8-8775-9d2dcfb83424,19/08/2023 16:44,24/08/2023 06:40,24/08/2023 07:08,24-Aug-23,ANKLESHWAR,Books & General merchandise,165,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
90e2329d-4708-4b99-99d5-adbccd915cad,Inbound,Returns,Reverse Pickup Enquiry,,a10b00f4-728f-42b6-a45d-a952fcce39b1,,24/08/2023 08:38,24/08/2023 09:54,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
c89588ed-648b-4242-bfbd-5a95e84d3c06,Outcall,Returns,Reverse Pickup Enquiry,Very good,6c02456b-6a72-4348-953a-e629d472970e,,24/08/2023 16:21,24/08/2023 16:23,24-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
aa6b8c44-163e-4bcd-8df5-11fecb68c15e,Outcall,Payments related,Online Payment Issues,,7aa7b630-49db-400f-a873-fa29c5b0c6f3,,24/08/2023 16:21,24/08/2023 16:23,24-Aug-23,,,,,Jacob Hendricks,Logan Lee,Emily Chen,61-90,Evening,5
7c35353b-a134-41ad-ab5a-91f97a22acb3,Inbound,Returns,Return request,,2752c664-181f-4639-a3b8-4ef6c9ceb06a,,24/08/2023 11:31,24/08/2023 11:32,24-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
f3459f5e-2412-4d60-a5e9-942d5d515088,Inbound,Order Related,Order status enquiry, ????,9d0414f6-e237-4734-8609-85101320538d,,24/08/2023 13:51,24/08/2023 15:14,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
a1b83cf1-e6b2-45c7-aaa1-60c205756fa9,Inbound,Returns,Reverse Pickup Enquiry,Query not resolved. Poor communication. Not addressing my issue. Beating around the bush & trying to procastinate my problem. ,4f919bd1-3173-4039-957c-7774224ac715,,24/08/2023 15:18,24/08/2023 15:29,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,1
095db9b1-e716-4092-87d8-b700130a4304,Outcall,Order Related,Order status enquiry,,b34cd647-00af-41b3-bdfb-b9f9917aac8a,21/08/2023 11:49,24/08/2023 15:09,24/08/2023 15:38,24-Aug-23,BETIA,Home Appliences,13499,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
13ea1536-d2e2-441e-b812-59418fdd2dd5,Inbound,Order Related,Delayed,it will be very helpful if issues resolved within 24 hours,2e53b55b-e0f8-4489-a396-d504a61a7614,,24/08/2023 09:22,24/08/2023 09:24,24-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e126ce2a-b884-4d6d-9bb8-f3541ce90d90,Inbound,Returns,Reverse Pickup Enquiry,,fb1bcf3f-2e2c-44ae-8e8b-a61942f60a0f,,24/08/2023 13:57,24/08/2023 14:00,24-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
cefdb22f-a0b2-47c9-b76c-4503a21ec166,Inbound,Returns,Service Centres Related,,ea3112c7-a4d6-43e1-ba50-94948e2b134d,,24/08/2023 14:32,24/08/2023 14:46,24-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
fa087ba8-8ac9-497c-8e5d-1ac774c698b7,Outcall,Order Related,Order status enquiry,,d9170a0c-dd0c-43c9-ba9f-c319c6793b4b,,24/08/2023 20:00,24/08/2023 20:10,24-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,2
5e46a778-65b2-4465-8139-a1bd42071d70,Email,Returns,Reverse Pickup Enquiry,Nice ,76847eaf-8c29-4fd8-bf74-125390fbe871,,24/08/2023 20:20,24/08/2023 20:36,24-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
84540876-8176-4ca5-aefa-c740e9c7bac0,Inbound,Order Related,Delayed,,33f7896e-3708-4b91-930d-f1b1c2672109,17/08/2023 22:06,24/08/2023 15:13,24/08/2023 15:14,24-Aug-23,PUNE,Books & General merchandise,279,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
09b39f68-95f5-4f87-b2b5-ff972a5c6b30,Inbound,Returns,Missing,,bedeaab5-1f47-4eec-8daa-4cd4f1f4163d,,23/08/2023 16:37,24/08/2023 20:14,24-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ad3fe43f-7ab5-4276-ba69-2d00595d6525,Outcall,Order Related,Order status enquiry,,7b0ad0b6-13bb-46b5-b74a-f6027f6f9256,,24/08/2023 16:39,24/08/2023 16:46,24-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7222c138-7c1e-4fb6-b560-4ccc38a27719,Outcall,Returns,Reverse Pickup Enquiry,Ok,a745535e-65f6-49d1-95d3-e5e1f55e21b4,,24/08/2023 18:09,24/08/2023 18:37,24-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
00e11e7e-4e71-47a5-9087-689251dfc280,Inbound,Returns,Reverse Pickup Enquiry,,b6302b46-fa93-4277-a779-ea39698f2806,,24/08/2023 10:00,24/08/2023 10:03,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
250b59cd-f0dc-4e1b-8476-39f84e8d4d18,Outcall,Refund Related,Refund Related Issues,,47ac35f0-779b-4871-a2f8-90487c26384b,,24/08/2023 17:11,24/08/2023 17:12,24-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b531cb48-fae6-419a-8539-d41b2dcf01af,Outcall,Returns,Return request,,7c30b053-32fb-4cf1-881c-cf22a379f3ae,,24/08/2023 17:43,24/08/2023 17:45,24-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
6665b955-99c7-4b8e-907d-a1ef57498926,Outcall,Returns,Return request,,2ad5644f-7127-4b95-9cc8-a547b6ecc652,,24/08/2023 11:04,24/08/2023 11:08,24-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
9a88a9fd-6d03-4aa9-8ade-06f3cb98d9d2,Inbound,Order Related,Order status enquiry,,e3ee88c1-e0d9-400e-a4d8-80bafd896f2b,09/08/2023 16:45,24/08/2023 12:19,24/08/2023 12:29,24-Aug-23,GURGAON,Electronics,65990,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
b10e5762-245b-42a0-a1d2-a953a5d3763b,Inbound,Cancellation,Not Needed,,4cb88fc9-c19e-438c-b096-dbf80947206a,,24/08/2023 07:04,24/08/2023 07:07,24-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
4100869e-eb5a-44d5-a2f0-3f15bc0cda51,Outcall,Order Related,Invoice request,Invoice copy not on Shopzilla,3745a99e-0069-4eaf-876c-555f8eef1035,,24/08/2023 20:13,24/08/2023 20:33,24-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,2
4026e0cd-88b0-4328-8bd3-3244327264d0,Outcall,Returns,Return request,Sar ne meri bahut help ki is ke lye thenks ,47bfe04e-115d-4435-81a0-c9d1e8a1dcd5,,24/08/2023 13:46,24/08/2023 13:49,24-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
92d4bb45-f101-44f0-b917-8d557d4115e3,Inbound,Returns,Reverse Pickup Enquiry,,88167c35-909a-4934-ab82-37e60a025559,,24/08/2023 07:39,24/08/2023 07:42,24-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
9618e0f3-40e2-4923-923f-c9f7ce3af27e,Inbound,Order Related,Order status enquiry,,a37dc1a8-feb0-4ddd-ba72-d90625f6aec7,,24/08/2023 09:54,24/08/2023 09:57,24-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
43d48b14-2240-4542-ab87-dbf13ae0e984,Outcall,Returns,Reverse Pickup Enquiry,,8253042f-f60c-40ab-9f64-33a75c85b017,,24/08/2023 10:55,24/08/2023 10:56,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
0f2ad404-d431-4490-8705-f6e38fd3019d,Inbound,Returns,Reverse Pickup Enquiry,,03fcaac7-3a3d-47d2-90c8-4db88f68dc7c,,24/08/2023 22:13,24/08/2023 22:15,24-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
39852b6e-b5f1-4df5-b7eb-73daf68c0589,Outcall,Order Related,Delayed,,f56ef0d1-0825-4dfd-bc88-ff30359b3484,14/08/2023 12:42,24/08/2023 15:31,24/08/2023 15:31,24-Aug-23,SONIPAT,LifeStyle,499,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
5ee295af-bb55-43b8-9f4f-edd45596976b,Outcall,Returns,Reverse Pickup Enquiry,,01225111-436f-4293-b0c6-88fff9e99e49,,24/08/2023 19:24,24/08/2023 19:26,24-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
be37d5ae-f0f6-451e-b19b-472cc596551a,Inbound,Returns,Reverse Pickup Enquiry,Logistic delivery is very bad,2a4e1ecc-e5be-4a65-8644-cc4933292570,,24/08/2023 08:06,24/08/2023 08:06,24-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
9dd9f8df-505a-44a9-82dd-255794b4146f,Inbound,Returns,Wrong,,93615a3f-9726-4d9b-9704-7e4bb905de8d,,24/08/2023 08:56,24/08/2023 09:03,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
e274e8dd-8e00-407a-8d9c-2a4520aa2854,Inbound,Returns,Reverse Pickup Enquiry,,be6e2129-510d-4b66-840b-dbe1bd3c406c,,24/08/2023 13:18,24/08/2023 14:15,24-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
0111e87b-2d47-4e08-a628-ae18e2962caa,Inbound,Returns,Service Center - Service Denial,,87eac4f6-aea5-4325-9301-89ba56bf7ba0,,24/08/2023 12:13,24/08/2023 12:18,24-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
c833cd7f-6160-4390-9e14-739d983aa30d,Outcall,Returns,Reverse Pickup Enquiry,,8ac43369-dd60-47e2-855b-66189629f478,,23/08/2023 10:47,24/08/2023 20:34,24-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
7d6c2116-2daf-46d3-9d69-69f23b88e461,Inbound,Order Related,Priority delivery,,7e5911d3-19ef-4219-8e88-3c709ab009a1,,24/08/2023 00:58,24/08/2023 01:03,24-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5e973a37-f7bb-4658-a4c4-274e976dc16b,Inbound,Order Related,Seller Cancelled Order,,90637223-e9b9-406e-a01b-acaa5eab72bc,,24/08/2023 12:15,24/08/2023 12:18,24-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
193773d7-3ace-402d-8de5-39aede5c851b,Inbound,Offers & Cashback,Other Cashback,Awesome,9ba202f5-70e5-45aa-b9a6-12719f20c5c5,10/08/2023 15:20,24/08/2023 05:28,24/08/2023 05:29,24-Aug-23,GORAKHPUR,Mobile,10749,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
e645e19e-20e2-4aaf-8dfc-ca6c986ce5ab,Inbound,Order Related,Delayed,,059a9b88-6a5a-4aff-b378-7cc906e6fe01,16/08/2023 12:47,24/08/2023 09:28,24/08/2023 10:49,24-Aug-23,CUTTACK,Books & General merchandise,102,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
0de1dc50-0e73-4d82-b89a-345f0c1bc0a1,Outcall,Returns,Return request,,c6853a12-cafa-4a45-8487-e2227f026ad4,,24/08/2023 15:28,24/08/2023 15:58,24-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
c725879a-6beb-486c-ab54-c34fbe6b581a,Outcall,Payments related,Payment related Queries,My problem solved very good servicing customer support,e6b4800b-8e5a-4eea-8fa0-7d9b8712af7a,,24/08/2023 17:46,24/08/2023 18:42,24-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
60ebed19-b988-4c4a-b28b-78f86f807655,Inbound,Order Related,Order status enquiry,,68cea796-40ed-4db9-8b6a-33eaaed1c6c3,,24/08/2023 14:00,24/08/2023 14:03,24-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
d03e0118-6f76-467d-9dc6-714bd962f853,Inbound,Returns,Reverse Pickup Enquiry,,bbc8944c-5922-4deb-96c6-6ce7f7b41fdc,,24/08/2023 08:34,24/08/2023 08:34,24-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
a2b024fc-0789-49f2-9a07-52e65a5a89d2,Inbound,Returns,Exchange / Replacement,,52d04568-2d37-42c4-9b8d-fc276f009f1e,,24/08/2023 18:50,24/08/2023 18:51,24-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e9e40f87-bedb-415c-8ba1-7084bfe46564,Inbound,Shopzilla Related,General Enquiry,,cb705ec6-ca38-4902-beee-0a5453068e13,,24/08/2023 14:02,24/08/2023 14:04,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,3
adb6bb14-298b-412d-b3aa-020f02b0f37b,Inbound,Returns,Return request,,9032b5be-4f05-4fa6-a24e-3aecfe97a7e5,,24/08/2023 14:22,24/08/2023 14:28,24-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e52d52b4-77ef-459d-bd23-da6b31e4dee8,Outcall,Returns,Fraudulent User,,947445fa-c12e-4449-9896-d35fb4e8f3af,,24/08/2023 20:44,24/08/2023 20:46,24-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
6e655b12-102d-4e1a-9b9e-2ea4411573b7,Inbound,Order Related,Order status enquiry,,d496a400-864b-47a3-bd36-87842b140b1f,,24/08/2023 21:58,24/08/2023 22:00,24-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
26dd2041-c970-47c5-96a5-a0c9ca068f0d,Outcall,Returns,Reverse Pickup Enquiry,Plz try to solve the problm within 24 hrs,c7062551-acd5-4d61-8b81-b4270f8eee20,,24/08/2023 11:43,24/08/2023 12:15,24-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
fdd4b4ee-2396-45cb-8d26-02e56d47039a,Outcall,Returns,Return request,,1563e38d-4f5e-4ed1-9abc-afbc375c7a42,,24/08/2023 15:04,24/08/2023 15:29,24-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6b69ed4a-61c4-4328-bbe8-42170a76bb47,Outcall,Returns,Reverse Pickup Enquiry,,c5ab09de-ab83-4cb7-9f55-3f78f1793d16,,24/08/2023 15:45,24/08/2023 15:46,24-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cf570f13-e80d-4688-b2a0-d29c4e6542a3,Outcall,Returns,Reverse Pickup Enquiry,,8b3803e8-f8f9-4390-ba7e-a1a376131102,,24/08/2023 20:27,24/08/2023 20:33,24-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f135de0a-8e27-4307-b015-7d67554a720e,Inbound,Order Related,Delayed,Thanks you ,0e5bd24e-de1c-4ff9-b767-16c06460eab7,12/08/2023 12:38,24/08/2023 00:17,24/08/2023 09:30,24-Aug-23,MUKHED,Home Appliences,2199,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
26514b0b-9811-4466-a5e7-8547087dcb7e,Inbound,Order Related,Order status enquiry,"Disappointed by  , don't share wrong information about order ",b193ee67-2d87-408d-8066-4e5499806e56,,24/08/2023 21:27,24/08/2023 21:34,24-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
93a7c57d-635e-4bec-bdb1-f240be74face,Inbound,Order Related,Delayed,,26a0bece-541f-4d3c-bf30-95908f093733,20/08/2023 13:14,24/08/2023 00:34,24/08/2023 00:36,24-Aug-23,JHANSI,Home Appliences,449,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
e2161a62-ca9a-4d74-9adc-4520df936028,Outcall,Order Related,Seller Cancelled Order,"Customer experience is good, you have to improve your delivery excecutive service, they cancelled order without talking and giving any reason to customers. ",67dedb0d-2708-49be-8a42-7bc4f45dda62,,23/08/2023 12:29,24/08/2023 08:16,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
206e7229-c3be-48f1-89e2-40d9ef8f49a6,Inbound,Returns,Reverse Pickup Enquiry,Very good ,ba9da9e8-714c-49a4-95d4-48aa2afcf062,,23/08/2023 17:13,24/08/2023 09:10,24-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
74fefb19-494a-4961-9dfe-6a8c1bcc6c1c,Outcall,Returns,Reverse Pickup Enquiry,Thanks all my support your company and products quality and wrong product is not good service,82d8782d-1dd2-4e49-aeaa-d2a7b0db8145,,24/08/2023 16:52,24/08/2023 16:54,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
d0deb552-d2da-4d3e-940b-d08b2340f28f,Inbound,Returns,Fraudulent User,,8787be84-6430-4dda-bdef-9fc9c2d15f96,15/08/2023 01:10,24/08/2023 21:06,24/08/2023 21:07,24-Aug-23,BAREILLY,Home,950,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
11458907-2b28-40ca-87ea-414053a30341,Inbound,Order Related,Delayed,,f12a8d7a-ab1b-41e7-a0cf-347c13452a21,,24/08/2023 11:41,24/08/2023 11:43,24-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,2
55230877-cd12-46d2-8946-cdf9707afbf1,Inbound,Returns,Damaged,Good customer ,035311ee-b617-440f-b656-ec6938bef428,,24/08/2023 07:46,24/08/2023 07:49,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,4
3860824b-b287-445d-b288-f76d843915b7,Inbound,Returns,Reverse Pickup Enquiry,,7b4e82fd-7c9b-4774-9187-1ff4b123dd18,,24/08/2023 20:54,24/08/2023 21:00,24-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
f7a4e51f-e5ae-4856-ae04-264889f3270c,Inbound,Feedback,UnProfessional Behaviour,,6f6aa49c-4351-4e96-b266-88d922ba556e,,24/08/2023 09:53,24/08/2023 10:24,24-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
721910d6-1319-4249-947e-dc0e9fc781c7,Inbound,Returns,Reverse Pickup Enquiry,,40b22573-b2d4-4a51-8235-4c1144e96961,,24/08/2023 12:53,24/08/2023 17:16,24-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
15112f57-6d34-427c-b45c-ab8c879a2335,Inbound,Returns,Reverse Pickup Enquiry,,3a36c452-ec43-44e5-9b6f-86a71081ccc7,,24/08/2023 22:09,24/08/2023 22:30,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,3
594a0012-6862-4e6c-a8fc-932b0e56387b,Inbound,Payments related,Online Payment Issues,Good ,0f96fcd8-38c3-4856-af97-d4fbad0baec1,,24/08/2023 09:21,24/08/2023 09:26,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
957c945f-1723-46d0-a4cc-6390c12f9a89,Outcall,Payments related,Wallet related,Shopzilla customer care helpline very good responsible person all time ismy call pick up and concentration and discuss good performance support my call and help thank you so much Shopzilla,f441d3a8-dce1-45ad-b447-3d6247922e2b,,23/08/2023 18:46,24/08/2023 19:11,24-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
ab423660-9255-4d19-803d-d055f520b8b3,Inbound,Returns,Return request,,5b71d2bf-fdc3-4441-a038-76bb1622f1d3,,24/08/2023 13:21,24/08/2023 13:24,24-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
adcf1cdc-11f6-4ca1-85b9-efb7512b4935,Outcall,Returns,Reverse Pickup Enquiry,,9226ecb5-53ad-440b-9db4-a23e4111818a,,24/08/2023 19:07,24/08/2023 19:10,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
cdd4c587-c7d2-4aba-adaf-07276a365481,Inbound,Returns,Reverse Pickup Enquiry,Not good service ,db975562-daac-4c97-b13a-54f381f58a02,,24/08/2023 19:53,24/08/2023 19:56,24-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,1
86473ddf-cfd0-43fc-8f5d-b3f39628f679,Outcall,Returns,Reverse Pickup Enquiry,5,8c941f68-bc3c-493b-9a98-e21624db2a96,,24/08/2023 16:32,24/08/2023 16:38,24-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
b4e25b35-303e-410d-bf3a-b85b2ce7aa55,Inbound,Returns,Return request,,f2507824-0473-49c1-a199-1130cec41cab,,24/08/2023 13:30,24/08/2023 13:32,24-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
e4d57d97-f2ed-4b02-bffd-407df0a006d4,Inbound,Shopzilla Related,Shopzila Premium Related,,a3ea11f1-8736-4acc-ba80-9efa5c5641c4,,24/08/2023 11:46,24/08/2023 11:52,24-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
57a23838-68ec-485d-9b5c-4606b2110cf1,Inbound,Order Related,Installation/demo,,f8f0a4a9-8163-4926-b629-c20bd86880f3,,23/08/2023 22:19,24/08/2023 09:04,24-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
6a6f7699-9afa-46b6-9aac-d6175477ebc4,Inbound,Returns,Reverse Pickup Enquiry,Exicutive is very helpful nd suputive.,64466fd7-c646-4641-8712-50cb258c6707,08/08/2023 19:05,24/08/2023 11:36,24/08/2023 11:38,24-Aug-23,DHENKANAL,Mobile,721,,Anthony Booth,William Park,John Smith,31-60,Morning,5
0f039c6c-8df7-4f49-8e96-113ad37e4159,Email,Returns,Wrong,,7ea372d2-73bb-4dd9-ba50-c58addb274c8,,24/08/2023 11:32,24/08/2023 12:21,24-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
4ef16da4-ec07-43bd-a209-a3f3d8740420,Inbound,Order Related,Priority delivery,,9dfec3a7-4570-4cc9-ab1c-49424b5c8902,,24/08/2023 11:36,24/08/2023 11:58,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a6989472-4640-4354-a8d7-3c34624ee3ab,Inbound,Returns,Reverse Pickup Enquiry,My All problems was solved. Thankyou,84d8061c-1c9c-4185-a29a-126feaabd67f,,24/08/2023 22:18,24/08/2023 22:20,24-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
becb6961-e6c6-41b8-ba66-8276660240c2,Inbound,Returns,Service Centres Related,Ok,aa75964c-1419-483c-bfe0-8dc7aa13d025,05/08/2022 10:32,24/08/2023 18:55,24/08/2023 19:26,24-Aug-23,BETTIAH,Home Appliences,17999,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
81963342-6ad8-409b-8769-3d4f307b973b,Inbound,Returns,Reverse Pickup Enquiry,,f26f4c62-3071-4c7e-b50e-b4b81dd0a524,,24/08/2023 11:04,24/08/2023 11:10,24-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
144ecec5-de9b-4500-901d-941e5a9b1219,Email,Refund Related,Refund Enquiry,good communication skills,57f99165-c7c8-487d-a3fa-03b0bc456090,,24/08/2023 16:31,24/08/2023 16:37,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9e9565a5-bf79-4b16-8769-fb85ccdc002e,Outcall,Returns,Reverse Pickup Enquiry,,002c5f04-7be3-4677-8507-55cd88802a76,,24/08/2023 16:58,24/08/2023 17:02,24-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
2f48a951-1d50-4b6b-8bbb-cdb57529914f,Inbound,Product Queries,Product Specific Information,Delivey boy not work,1e8d67a4-83e5-4831-8769-577a0ef4719b,,24/08/2023 19:43,24/08/2023 20:10,24-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
924763de-e952-41af-b071-36f094088604,Inbound,Returns,Reverse Pickup Enquiry,,52c47b7a-0ed5-4331-a467-824f54279e6e,,24/08/2023 22:31,24/08/2023 22:37,24-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
bf7fe631-8047-4a9c-a264-13988f38eb4b,Inbound,Order Related,Seller Cancelled Order,,53d71188-729b-4c2a-9b44-250d8bc40039,,24/08/2023 08:51,24/08/2023 09:52,24-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2c0c9167-dbd8-43d9-b947-6586b3276c81,Outcall,Returns,Missing,,78f1171f-5ec3-446b-940c-ca1b619c0e8e,,24/08/2023 16:52,24/08/2023 18:07,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,2
bc649856-05e7-457d-a134-ecce43864a28,Inbound,Returns,Reverse Pickup Enquiry,,f4fe670b-f998-42db-ae0b-64697edd786a,,24/08/2023 21:28,24/08/2023 21:30,24-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
a535a616-cec9-47f0-b25a-4a2a67aaff42,Outcall,Payments related,Online Payment Issues,,d6afff18-04d1-40a0-94c7-bf2691f437fe,,24/08/2023 09:54,24/08/2023 09:57,24-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
3df4f651-253f-4d66-84de-ada0363183ea,Inbound,Returns,Missing,Nice talk I'm satisfied ?? tq,91930b37-d2a4-44ef-9184-4b8a439dbea0,,24/08/2023 14:25,24/08/2023 14:28,24-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
422a2a29-857f-4102-a77a-b68be0aecb40,Inbound,Returns,Reverse Pickup Enquiry,,0d9aebe1-7071-427d-b219-9f279c2d06f2,,24/08/2023 19:21,24/08/2023 19:21,24-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
51542513-63aa-43d1-95ab-23032dcb92a1,Inbound,Returns,Fraudulent User,,175005c3-09b5-4ad0-a9d9-2ad8a348f5a6,,24/08/2023 22:40,24/08/2023 22:43,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
3150da3f-6b25-443d-9e6c-fc56ad91e4f7,Inbound,Cancellation,Return cancellation,,fa6022af-f63f-46dd-931e-f78feb8979f0,,23/08/2023 21:45,24/08/2023 08:09,24-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
8fef4030-b912-4f5f-b318-a40f9aa9ffee,Inbound,Order Related,Seller Cancelled Order,,2add26d7-aa65-4d63-b082-f57d97ccedd5,,24/08/2023 00:45,24/08/2023 00:47,24-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32a059be-6896-45d0-bde8-7d6b601c6456,Outcall,Returns,Reverse Pickup Enquiry,,01795c3b-1cb4-4409-ba57-0f1aaa6a9a46,,24/08/2023 15:52,24/08/2023 15:57,24-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2ce8d0a4-08b8-4acd-8d52-bf41e65a82dc,Outcall,Returns,Reverse Pickup Enquiry,,3a150c2c-8a90-4456-a8ab-872758d1fb00,,24/08/2023 17:48,24/08/2023 17:54,24-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
427cac52-0b8d-4a76-87e0-4bc4b0a47b76,Outcall,Returns,Exchange / Replacement,Poor dilevery boy ,5dba27e3-eeaf-426b-8759-8e1ebf92a7a3,,24/08/2023 19:08,24/08/2023 19:58,24-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
237a2836-1669-4993-89bd-ced9f4c24712,Inbound,Returns,Exchange / Replacement,,d662468c-c1b1-48a6-96dc-a56f78de5796,28/07/2023 18:27,24/08/2023 18:24,24/08/2023 19:01,24-Aug-23,BHUSAWAL,Mobile,19999,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
4b0256f9-b028-4dfb-ad10-f1adf45d57c6,Inbound,Payments related,Online Payment Issues,,ec9b4a48-48eb-4130-a63c-50e71cd44b69,,24/08/2023 12:46,24/08/2023 12:47,24-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
c6076ce2-71ab-4425-8ff8-62f554adf4b0,Outcall,Returns,Reverse Pickup Enquiry,,5a843e47-ea43-4def-af82-957a77fcb136,,24/08/2023 16:32,24/08/2023 16:32,24-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,3
63a596c6-cb22-48b0-a495-9580ac8bb80c,Inbound,Order Related,Delayed,,e5f23b91-209c-4f55-b7ef-fcfdc6a96ba5,,24/08/2023 13:57,24/08/2023 14:05,24-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
804ba906-c8ab-4282-9a7f-d6ae1f4c68f6,Outcall,Returns,Reverse Pickup Enquiry,,12a031ec-ee69-4bfa-a1be-fe5628dfe3f0,,24/08/2023 16:16,24/08/2023 17:09,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
5e544fe2-b4ba-4a87-a5ee-d7deec6320f1,Inbound,Returns,Reverse Pickup Enquiry,,7eb62d8f-20ea-40c4-ac28-03bb1d4b1e5f,,24/08/2023 21:30,24/08/2023 21:38,24-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
ddd5e454-8054-46bf-a025-a3aaef7c748f,Inbound,Returns,Fraudulent User,Good sarvice ,b7c5cc0e-fc5a-4158-98a0-5e68fd435cf5,13/08/2023 18:58,24/08/2023 13:00,24/08/2023 13:21,24-Aug-23,KOTA,Electronics,6399,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
33de10de-9653-419a-a976-8942e8ce2a15,Inbound,Refund Related,Refund Enquiry,??? ???,4d0a10ec-10d7-4afa-b7c3-9e08b2126567,20/08/2023 00:59,24/08/2023 11:45,24/08/2023 11:49,24-Aug-23,PHALODI,LifeStyle,688,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
d18dc2f1-d0ba-4404-9479-f47233ae47b9,Inbound,Payments related,Payment related Queries,Shopzilla service is user friendly ,639b4e0a-fd6a-4e4a-ba52-bdaab272029b,,23/08/2023 20:34,24/08/2023 00:02,24-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
799a5970-78f3-4cc5-94d8-08f1984c876b,Inbound,Returns,Reverse Pickup Enquiry,Very nice bro ??,d53a9976-ccde-462e-81b6-e087b2dddfa0,,24/08/2023 09:44,24/08/2023 09:49,24-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
41605aa5-fbbd-4b9e-906b-7299e04ceee6,Inbound,Order Related,Installation/demo,,aad23055-3076-4e22-bc18-3eb8f41ce472,,24/08/2023 11:38,24/08/2023 11:57,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
0b5e0bc8-8995-4bf6-a159-d8be3fd0b878,Inbound,Refund Related,Refund Enquiry,,1464569e-2a3e-46cc-a051-ffbfe3801032,,24/08/2023 13:21,24/08/2023 13:22,24-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
94932ece-a42c-422e-8a2e-2a1ae7b6021a,Inbound,Returns,Missing,,d9b4ccca-ab2e-4bc4-adce-655c3a2bf966,,24/08/2023 21:17,24/08/2023 21:54,24-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7f6f64da-e84e-4cf0-8086-ee5505ec283c,Inbound,Returns,Reverse Pickup Enquiry,,779805a2-ecf3-4770-92b9-782bf0900e03,,24/08/2023 10:26,24/08/2023 10:36,24-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
dac3c048-1cac-4d15-a2d6-b0d303bdba6e,Inbound,Refund Related,Refund Related Issues,,ef8e12dd-fd93-4abf-b52d-7d1e0a2e8aa5,,24/08/2023 11:59,24/08/2023 19:36,24-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
cb0fa4e0-bde5-49bf-abb8-319c655fc9e8,Outcall,Returns,Missing,Make people happy and make them solved their problems ,d14800b9-6369-4d1b-aa95-295b0340453b,,24/08/2023 16:45,24/08/2023 17:00,24-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3765b18d-daaa-4328-999b-ab0ad4858e1b,Outcall,Others,Call back request,Nice man,1fd3275a-3723-40c5-a501-3806a15a9b34,,23/08/2023 15:30,24/08/2023 12:34,24-Aug-23,,,,,Kelly Thomas,Scarlett Chen,John Smith,>90,Morning,5
1748485b-6bea-40f9-9095-df83c5bcde5a,Inbound,Order Related,Delayed,,25a317ed-0662-42e3-af3c-8380e5c90cbd,,24/08/2023 00:36,24/08/2023 00:42,24-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
4f41feba-96ff-4ba5-b737-beff1ac57682,Inbound,Returns,Reverse Pickup Enquiry,Good,5a261ebc-5785-4048-820f-c1f114431a10,,24/08/2023 13:09,24/08/2023 13:11,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
91ba9b07-ee29-4182-ac7c-b1671a0d918a,Inbound,Returns,Reverse Pickup Enquiry,,77931525-2249-4e13-895f-c7d49cbf5566,,24/08/2023 14:30,24/08/2023 14:32,24-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
3b861a53-f8b9-4e0e-bdeb-d38b0fd70063,Inbound,Returns,Fraudulent User,,bdf642eb-661d-41d5-a068-2a36774b238f,,24/08/2023 15:03,24/08/2023 15:09,24-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c4c715e7-2b62-4e07-9d41-242542e7594f,Inbound,Order Related,Delayed,,723df585-45be-4bc1-97ff-0411ea50e03e,14/08/2023 15:37,23/08/2023 17:59,24/08/2023 03:35,24-Aug-23,GURGAON,Affiliates,189,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
737ef2c1-f611-4ed2-ab0d-1700f422d2b7,Inbound,Returns,Return request,,7a601d5c-237b-4bb9-a233-1aaeeeecb6d6,,24/08/2023 14:45,24/08/2023 14:55,24-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c148e572-8af8-403d-9eb7-f224b188fdca,Inbound,Order Related,Delayed,,e7695312-0f11-4031-8fa1-ecd26c685930,,24/08/2023 19:55,24/08/2023 22:01,24-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
fd60f902-9c08-4090-9bc2-e5f24f55a2c5,Inbound,Returns,Service Centres Related,,d0dbeb0c-c236-4d6a-b77d-21f893eb4440,,24/08/2023 23:16,24/08/2023 23:24,24-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
43b4dcee-4571-4fe6-974c-1038b368ff6e,Inbound,Refund Related,Refund Related Issues,,2da3c3db-3fbd-4e83-acdd-c726c3b17071,02/08/2023 19:25,24/08/2023 22:16,24/08/2023 22:21,24-Aug-23,MUMBAI,Books & General merchandise,499,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
20917a6b-ee5b-478e-99cc-5d82e317e232,Inbound,Payments related,Payment related Queries,,629b9e9e-be49-4edd-9193-c4efbd26facf,,23/08/2023 23:36,24/08/2023 00:06,24-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
9a4771d3-67af-4686-892b-be3a5d99d6b0,Inbound,Returns,Reverse Pickup Enquiry,It's was good ,8e90b7fe-aa68-4ec8-9532-98a664cddf82,,24/08/2023 08:00,24/08/2023 08:04,24-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
3b8e5221-940f-43b0-9765-ccd306f10fe7,Outcall,Returns,Wrong,,15f55a5a-457e-4c27-ac13-d805d62fa1cc,,24/08/2023 17:33,24/08/2023 21:27,24-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
01d39088-a448-4ae7-baa9-f5c794818d39,Outcall,Order Related,Seller Cancelled Order,Very good ,56914f8b-eef9-4b8c-bd2a-93125675e6bb,,24/08/2023 09:31,24/08/2023 09:35,24-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
9bdb252e-9c59-497f-bc83-e6d625152eff,Inbound,Returns,Reverse Pickup Enquiry,,6a7e2b52-64f5-47e6-961f-1eed2791d648,,24/08/2023 09:34,24/08/2023 09:37,24-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
cc2f6f20-976f-49b9-a268-568e77b35b4d,Outcall,Returns,Reverse Pickup Enquiry,I am comfortable to this but please solve my issue ,c7f54d2f-4bd4-4021-a78b-fd09ea0a7896,03/08/2023 13:42,24/08/2023 15:28,24/08/2023 15:30,24-Aug-23,BERHAMPUR,Books & General merchandise,956,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
caef324f-07bc-4d8d-91c6-d409ab638ae6,Outcall,Returns,Return request,,638beac0-4cdb-4bc9-80b0-9dd550488dc7,,24/08/2023 10:57,24/08/2023 13:06,24-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
d3a807c1-0d3a-412f-ab03-4a1cc04c62c1,Inbound,Returns,Fraudulent User,,d025cbaa-d51d-49d1-bf91-75566d47a8b1,,24/08/2023 15:25,24/08/2023 17:06,24-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
5cf1d6e2-cf87-4ebc-afda-6d636d31da52,Inbound,Order Related,Delayed,Issue regarding order is still pending and not resolved since nearly 2 months of complaint and raising the issue. Kindly resolve the issue at the earliest.,da297c1e-6182-4b56-8de7-1d0ba4bebb71,11/06/2023 21:25,24/08/2023 12:38,24/08/2023 12:42,24-Aug-23,JHANSI,Home Appliences,32999,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
b8c9de09-78d3-40c2-8b81-295133ff730b,Inbound,Payments related,Payment related Queries,,053fb860-a547-4d6b-bdb0-31cac299f5ed,,23/08/2023 23:32,24/08/2023 00:03,24-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
a29eda6c-f5d6-40c1-bdf5-e5d1d37c94f7,Inbound,Returns,Reverse Pickup Enquiry,,5f59cdd6-5214-4b5d-9cfd-9ad38cdc3959,,24/08/2023 22:13,24/08/2023 22:17,24-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
80da3ce0-9529-436a-b314-48d4d4431583,Inbound,Order Related,Delayed,,801e9339-565d-4456-842e-c2f37a2323f1,,24/08/2023 14:42,24/08/2023 14:44,24-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
405d0a51-91e7-4b0d-8c4f-6367edca8e81,Inbound,Order Related,Delayed,,0b73582c-27c0-4483-bd9e-a3ba04bdccb3,17/08/2023 19:02,24/08/2023 10:50,24/08/2023 10:54,24-Aug-23,MOTIHARI,LifeStyle,294,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
ae14b5dd-deae-4e08-9cfd-931f555ea119,Outcall,Order Related,Order status enquiry,,d59cd658-f264-42dd-b678-f79c65c01adc,20/08/2023 18:46,24/08/2023 15:31,24/08/2023 16:24,24-Aug-23,AHMEDABAD,Mobile,13990,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
7142300f-5083-40e7-8ea8-add85e56f649,Inbound,Cancellation,Not Needed,,520aadad-2a8c-492d-bf16-fc2135746f1c,17/08/2023 13:14,24/08/2023 22:24,24/08/2023 22:38,24-Aug-23,VADODARA,Home,129,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
60ca5e10-8973-4a5e-8ecb-b4a787970c18,Inbound,Order Related,Order status enquiry,Iam not happy. ,5ac36f4e-d89d-4df1-8859-463bcb0752d3,,24/08/2023 18:01,24/08/2023 18:04,24-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
4577e102-2cb2-4fdc-b6ba-9ad86a95ee5b,Inbound,Returns,Reverse Pickup Enquiry,,a0953c5a-b7f1-4e1a-a04a-385c8ac2dee4,,24/08/2023 11:12,24/08/2023 11:55,24-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
7aa105b5-1ffb-47a4-9b57-49429df214a1,Inbound,Order Related,Order status enquiry,,20099685-f804-437b-ba46-483d834dd20a,,24/08/2023 14:51,24/08/2023 15:41,24-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5f1ce587-0f25-4c2b-90c5-49607e033511,Outcall,Order Related,Delayed,All ok,edff8331-3e2d-4551-bd4e-eb26c161d19f,,24/08/2023 17:53,24/08/2023 17:54,24-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
71155210-66e7-4d00-bc0b-0121d492b156,Inbound,Returns,Fraudulent User,,1914945c-954c-4f23-898b-db5376bbe3c8,,24/08/2023 18:51,24/08/2023 18:52,24-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
3568f6ca-d3f9-4bbb-8a3f-93faea9ee419,Outcall,Payments related,Billing Related,,cc4785c3-63c4-49dd-a5e3-1dfb778a3e63,,22/08/2023 21:52,24/08/2023 10:40,24-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
dda1dbbb-379b-4e25-ae84-eb57d8dcbfc2,Inbound,Feedback,UnProfessional Behaviour,,6d1c6762-f2cf-4fcc-9951-6b26fb5b8f03,,23/08/2023 15:25,24/08/2023 11:04,24-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b9a4e0a7-51cd-41d3-9b66-98cbdab890c1,Inbound,Returns,Reverse Pickup Enquiry,,5d93c534-9a6f-4c61-bb95-21dda75c5957,,24/08/2023 09:36,24/08/2023 09:38,24-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
6fa166f5-11ff-440e-9f29-51e101666f7b,Inbound,Returns,Reverse Pickup Enquiry,,62ff2b14-c959-4253-b527-0be506aac680,,24/08/2023 10:47,24/08/2023 10:48,24-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
80b8cfcd-7793-4dac-80e8-5075682d2779,Inbound,Returns,Reverse Pickup Enquiry,,6aded4e1-14a9-421a-9013-20c9dd8285ad,,24/08/2023 12:39,24/08/2023 13:11,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
5b7a2ce3-8fd4-441d-a108-4b8ebfb6efc3,Inbound,Shopzilla Related,General Enquiry,Disgusting customer service they provide same info available on app,5a1fa0a0-46c0-4781-a8ed-8a2936c15ebe,15/08/2023 14:06,23/08/2023 20:54,24/08/2023 18:54,24-Aug-23,MUMBAI,Home Appliences,17490,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
2358f619-919a-494e-a734-50bdc3c4d8a9,Inbound,Order Related,Delayed,Good ??,8f67e77d-c4cb-47d8-ad0b-029c6c710fb8,,24/08/2023 09:42,24/08/2023 09:45,24-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
fda659eb-14d5-43ba-bb4c-4e78d99371d5,Inbound,Returns,Reverse Pickup Enquiry,Good,7cdb37d4-9604-4e1d-8ee6-8d6c60cc2332,,23/08/2023 11:39,24/08/2023 07:58,24-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
241577b6-4c95-4e8b-92a2-02ef2b6283fa,Inbound,Returns,Reverse Pickup Enquiry,,3871aa33-5c37-4a5e-9734-09dbb5c71e8e,,24/08/2023 07:56,24/08/2023 08:00,24-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
1c41f368-5552-488a-ad78-5bb43ecf7980,Outcall,Order Related,Installation/demo,,59c71f13-ede6-4769-81db-bb4794f97b46,,24/08/2023 08:48,24/08/2023 08:56,24-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
03afcf0c-8ef9-4e95-bcb5-129161e3e3c9,Inbound,Product Queries,Product Specific Information,,fb70982f-f80c-4a56-906e-968f89c34f94,,24/08/2023 10:44,24/08/2023 10:48,24-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
211a66b4-b67a-41f4-bde0-2e142919a089,Inbound,Order Related,Order status enquiry,Quite satisfactory with the customer support...,ce68aeb9-e213-42c0-a122-0174911596f9,,24/08/2023 22:35,24/08/2023 22:41,24-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
5077723a-66cd-49e0-b413-f4e287acc8c2,Inbound,Returns,Reverse Pickup Enquiry,,91cf2e96-ad68-4b9b-8dc6-675d011c4519,,24/08/2023 00:24,24/08/2023 00:50,24-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
94ee84f8-9585-467f-a04f-dd5c50d76232,Inbound,Order Related,Installation/demo,,ff364603-d1fb-45d6-a6c2-4a2118b18f87,,24/08/2023 13:31,24/08/2023 13:37,24-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
7a7fd7f0-11e2-4d0c-b6e8-ae2f0d7d0a5e,Inbound,Returns,Reverse Pickup Enquiry,,269d60a0-ae80-4096-8154-256db2f03cd8,,24/08/2023 21:44,24/08/2023 21:46,24-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
b5d62e5e-b71b-49b6-b9eb-d62b97f52bf1,Inbound,Returns,Return request,Am fully satisfied with customer support ,16ce22b1-3863-4ca9-9668-b15965550256,,24/08/2023 00:33,24/08/2023 00:35,24-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
670ef607-0eb4-4d35-95c0-a8315aeba4d7,Outcall,Cancellation,Not Needed,,491014ad-e6fc-4ed8-8dab-4ee890b4c1c6,,24/08/2023 01:06,24/08/2023 01:11,24-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
f94bf89a-d51f-4bb4-a8d4-286f31ec56c6,Inbound,Refund Related,Refund Enquiry,,bf14e98d-af7d-44b1-b298-3f7758687956,,24/08/2023 00:50,24/08/2023 06:01,24-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
dfa42388-98aa-4f4d-9aeb-7986366ad0a7,Inbound,Returns,Return request,Ok,948c2d27-fce5-488c-a2d5-78afb4048579,,24/08/2023 10:10,24/08/2023 10:12,24-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
01b7263f-d63c-4c92-a539-5791a9e483e9,Inbound,Order Related,Delayed,,0968556e-056c-4eed-8edf-309c18acbcc0,,24/08/2023 10:45,24/08/2023 10:52,24-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
b3e0759c-65f8-4f52-a587-eaf397614ee4,Inbound,Returns,Reverse Pickup Enquiry,,40ff8203-2804-4b3a-90ba-c8b2431df7e7,,24/08/2023 21:05,24/08/2023 21:07,24-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
cf49fcc2-a124-4b52-8e05-e7236e7ceab7,Inbound,Product Queries,Product Specific Information,,3a9ad2e4-ff30-4b8a-975d-ec73fbdedcb0,,23/08/2023 17:15,24/08/2023 19:19,24-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
2cb4c923-94ba-4a89-b1f6-254895563ea9,Outcall,Order Related,Order status enquiry,No,edd7453a-4c75-4426-8f03-295154d84c80,,24/08/2023 18:23,24/08/2023 18:24,24-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
9e5e2d93-52f9-4b9c-a951-7a8a1021f1bc,Inbound,Returns,Reverse Pickup Enquiry,Okk,9a8b84af-2cf6-457f-9d75-03712bcc19dc,,23/08/2023 12:58,24/08/2023 09:44,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
6487ac51-7333-4dd8-a3f6-273075a61bb5,Outcall,Order Related,Order status enquiry,,36278709-1889-4002-b0a2-efe8ac39ecd4,,24/08/2023 11:23,24/08/2023 14:55,24-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
2ea7c247-0bf7-4178-98ff-72c51806325e,Inbound,Returns,Reverse Pickup Enquiry,,47cfb8d0-ec95-421c-b2c1-3b827773d787,,24/08/2023 23:23,24/08/2023 23:44,24-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
424507f1-41e8-4f61-8877-e3eebe958261,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla ka service   he...,c9aa8428-d1e8-43d1-921e-83e65e67925e,01/08/2023 13:16,24/08/2023 17:06,24/08/2023 17:07,24-Aug-23,DHUBRI,Furniture,139,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
76d1c2f1-2e88-4d3d-b381-15d618b5365c,Inbound,Product Queries,Product Specific Information,,b9fd9c36-4dcb-4494-bda0-a6f24d3b5857,,22/08/2023 19:46,24/08/2023 16:56,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,2
f91a1ead-c1f6-4305-ad51-2eb360d506de,Inbound,Shopzilla Related,Shopzila Premium Related,,240600b0-f906-4fb7-a6cc-626c7d886b8c,,24/08/2023 11:40,24/08/2023 13:22,24-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
51a0a093-91d6-4bc7-b55c-275517aad312,Inbound,Product Queries,Product Specific Information,,5176132f-52ff-400d-afef-8704cae4db88,,24/08/2023 21:39,24/08/2023 21:41,24-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
d778409c-8a89-4368-9a0d-3ad7705ee1bf,Outcall,Returns,Wrong,,68906758-cf64-4db4-b279-0dff18259ef0,17/08/2023 15:59,23/08/2023 11:13,24/08/2023 01:00,24-Aug-23,PALAKOL,LifeStyle,3247,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
e728151b-2cfa-460b-ae69-d6e53b7bd71d,Outcall,Order Related,Installation/demo,,52d27fa6-6ce3-452a-bd05-60184adca429,,24/08/2023 11:45,24/08/2023 11:50,24-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
ac06e28d-c666-474d-9e74-995a796f5f8d,Inbound,Cancellation,Not Needed,,4080b0f9-2a52-41f1-8532-1205a3da06ca,,24/08/2023 12:53,24/08/2023 12:54,24-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
55ec2900-445d-4e6f-812d-d022c82f8130,Inbound,Returns,Reverse Pickup Enquiry,,f133334b-80fb-4d4e-85d2-89b4946a4342,,24/08/2023 13:11,24/08/2023 18:42,24-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,3
0de0b946-247b-4e51-93e9-becdf2ce1f51,Outcall,App/website,Issues with Shopzilla App,Good happy,0f9cde80-30ed-4727-a57b-d2b7c1491fe7,,24/08/2023 17:26,24/08/2023 17:27,24-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
1a1afb1b-5b6d-4551-9b65-7c5993dad6a7,Inbound,Returns,Reverse Pickup Enquiry,,6c3fa3d5-135b-4916-8621-855acfab2163,,24/08/2023 09:52,24/08/2023 10:01,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
3ebdf07e-80fe-479a-9399-40d4f78bb6d4,Inbound,Order Related,Invoice request,Gajab,886319a0-a678-42ca-b0a6-a75f5442ea43,,24/08/2023 13:36,24/08/2023 13:47,24-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
225740da-fd9c-4103-8422-e4921691fa0d,Inbound,Cancellation,Not Needed,,8c709a01-2ad4-4c1d-8700-a57783ca1dac,21/08/2023 14:21,24/08/2023 22:01,24/08/2023 22:28,24-Aug-23,VADODARA,Mobile,5999,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
f1fffb95-07a4-401a-9021-4b3d1c0c06fb,Inbound,Shopzilla Related,Shopzila Premium Related,,a8088118-6692-4baf-b57c-fe4d5da730c9,,24/08/2023 12:50,24/08/2023 15:09,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
da5b7558-3438-4b7f-be17-64327d5ba1a9,Outcall,Shopzilla Related,Signup Issues,,11526969-9cb3-4439-8885-a76866e6edf5,,24/08/2023 14:39,24/08/2023 14:42,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
716c9295-8c3b-4642-b6b1-21799ad64150,Outcall,Product Queries,Product Specific Information,Best ,25f115ca-24c3-48cb-9c5a-e4f9f04a5abc,,24/08/2023 20:14,24/08/2023 20:22,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
39208935-0f10-4f32-addb-7d98ec7949f9,Inbound,Returns,Reverse Pickup Enquiry,,0335a6a8-f4ae-45fa-8ecc-5486bc8ead45,,24/08/2023 11:13,24/08/2023 11:14,24-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
c541d1e9-0623-4bad-b828-0f25be0fd687,Inbound,Order Related,Delayed,,72c079bc-7017-43db-b3f1-b4d2ebbb828c,,24/08/2023 07:42,24/08/2023 07:44,24-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,3
ccd5bb51-7363-48e7-9592-0bb94c15daf7,Inbound,Returns,Reverse Pickup Enquiry,Thanks you,8aad6916-2409-4285-8d73-8fce980ac81c,,24/08/2023 14:31,24/08/2023 14:32,24-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,4
402b9935-9059-42ec-a114-433c598b7ed2,Outcall,Feedback,UnProfessional Behaviour,,84a2af59-dfd7-47b9-8f0a-4651b922835f,,24/08/2023 17:07,24/08/2023 17:15,24-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
24677b52-a40f-4f49-92d8-213d0b8c8e86,Inbound,Returns,Reverse Pickup Enquiry,,204d9209-46e2-4d9f-8478-efc8830f7bf4,,24/08/2023 18:21,24/08/2023 18:21,24-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
5e71493a-f85c-4345-bc10-29c6359a878f,Inbound,Order Related,Delayed,,b840a2b9-6661-4e27-adfa-c1964ef00de2,,24/08/2023 23:51,24/08/2023 23:53,24-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4031c797-3e79-448a-87d1-22ace42a31a6,Outcall,Offers & Cashback,Affiliate Offers,Good ??,63e464b0-cd8a-4fad-8445-cb8fe98ce0fb,,24/08/2023 17:35,24/08/2023 17:39,24-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
85c3344b-d32d-4b64-a10c-76ce2402731d,Inbound,Product Queries,Product Specific Information,,e1fe8325-2940-4582-bfb9-4af2d3c5e067,,24/08/2023 18:43,24/08/2023 18:52,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
41e47a6f-d167-4530-b6ae-60038a4e30fa,Outcall,Product Queries,Product Specific Information,,7248e835-51db-4dad-8440-a39bc5a4c6dd,,24/08/2023 00:37,24/08/2023 00:38,24-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
7d6986c0-7ba1-42f9-9c84-ced90f5f5041,Outcall,Returns,Reverse Pickup Enquiry,,dd5ad018-9a69-4278-bb2d-30c6497bd643,,24/08/2023 17:39,24/08/2023 17:43,24-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
f8ad1e0e-aba2-4db3-a89c-f166623d1656,Outcall,Returns,Return request,,896d84dc-eed9-409e-b2b8-072990d40894,20/08/2023 08:45,24/08/2023 12:44,24/08/2023 17:41,24-Aug-23,ALLAHABAD,Electronics,999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
4c414ffd-ae1c-452b-b148-c5925ecc45a6,Inbound,Returns,Reverse Pickup Enquiry,,89d6a1ab-02d5-4dbc-ba28-552835a84c8c,,24/08/2023 12:59,24/08/2023 13:01,24-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
3e67e784-a3bd-4f24-a174-fe228c699d10,Inbound,Returns,Reverse Pickup Enquiry,Doesn't talk properly and doesn't even give information ,d413ad02-8d2e-4b64-9442-2e4ba9767e1b,,24/08/2023 14:04,24/08/2023 14:20,24-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
1a6b82d8-a2d0-4909-b4eb-71abcb24985a,Inbound,Returns,Reverse Pickup Enquiry,,c9f98d8b-6b00-4114-9996-60a180d04d61,,24/08/2023 14:22,24/08/2023 14:29,24-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0656176b-4589-4173-9ac1-9046da5cd56b,Inbound,Returns,Reverse Pickup Enquiry,,3ae218cf-331b-431a-92ae-5d7972e8591e,,24/08/2023 22:11,24/08/2023 22:14,24-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
be10ef98-0848-4645-9f61-10f8e4abdddd,Inbound,Product Queries,Product Specific Information,None,25c88855-b230-4b03-b088-ee0aa83f9215,,24/08/2023 22:45,24/08/2023 23:02,24-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
90118dff-d5a9-499b-a9a4-d86da46aeed5,Outcall,Returns,Reverse Pickup Enquiry,Good ,8a0eeabf-9c0a-4c3e-ba4a-2e73462ed16a,04/08/2023 10:06,24/08/2023 20:36,24/08/2023 21:29,24-Aug-23,BHANDARA,LifeStyle,579,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
bfb5a5a9-cb26-4965-9ab3-9fd37e4d5f53,Outcall,Returns,Reverse Pickup Enquiry,,282a73e3-06f2-4f14-bdd8-88cf1c58d41a,21/08/2023 10:07,24/08/2023 17:17,24/08/2023 17:21,24-Aug-23,BANGALORE,LifeStyle,1299,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b21ffbe4-9f5c-482c-bbc3-0f37a1876d08,Inbound,Returns,Reverse Pickup Enquiry,,0bc1afd0-59c1-4530-bbb6-dbe43e6f345c,,23/08/2023 22:40,24/08/2023 09:55,24-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
935c0195-40d7-405e-b2e3-f17a2dc72242,Email,Order Related,Order status enquiry,,88e331d1-4523-4e19-ba1e-cc03c7982177,,24/08/2023 03:00,24/08/2023 03:00,24-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
e12ec7a3-9d65-4d76-b9bb-b76e25f575d3,Inbound,Returns,Wrong,,2943aa36-9fbb-4d23-8f18-c3ae8395bd45,,24/08/2023 18:22,24/08/2023 18:30,24-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
3a8d7a5e-d0fc-4230-aec7-0f9ca372d9a0,Inbound,Returns,Reverse Pickup Enquiry,,7275a3fa-12b7-498b-a528-cc18ff647568,,24/08/2023 21:07,24/08/2023 21:20,24-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
43e1aa6d-7ef4-407f-9905-b137e981cf8f,Inbound,Order Related,Delayed,,9de71995-e9dc-4db0-9d87-b6880c230a9f,11/08/2023 11:26,24/08/2023 00:15,24/08/2023 00:15,24-Aug-23,JAIPUR,LifeStyle,479,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
5493ad52-b616-44cf-b78e-17c9d08353bd,Inbound,Order Related,Delayed,,9f3db3f3-07b9-4856-afbf-d3d180670bda,19/08/2023 10:13,24/08/2023 09:42,24/08/2023 09:45,24-Aug-23,CHENNAI,LifeStyle,289,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
0f68c60e-bbda-4aef-9b46-20b36a5aab82,Inbound,Returns,Reverse Pickup Enquiry,,a10f9365-51a4-4955-a8bf-d56235a40be1,,24/08/2023 06:36,24/08/2023 06:58,24-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,1
b7689fd2-0f2d-4219-ac37-b25dea22b253,Inbound,Returns,Reverse Pickup Enquiry,No comments ,eacbab84-256e-4cd5-b510-15a2fb69b16e,,24/08/2023 07:34,24/08/2023 07:40,24-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
5f47a377-fd65-4178-8ab9-fe34bfa9f9c9,Inbound,Returns,Reverse Pickup Enquiry,Good,8ab50629-8dce-4108-917c-ecfc054958e9,,24/08/2023 09:59,24/08/2023 10:00,24-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
795bf8d0-7dd3-4105-bd01-be770f946856,Inbound,Order Related,Seller Cancelled Order,Deliver the product on time and ensure the quality of the product,5c1fdca3-7951-4144-91fa-aee7aa0aa6d9,,24/08/2023 10:34,24/08/2023 10:39,24-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
480e392f-b29d-4233-ac4e-7029769f7503,Inbound,Shopzilla Related,Shopzila Premium Related,,5ad8f733-b8ec-4923-a1d9-b5890b782758,,24/08/2023 12:54,24/08/2023 13:00,24-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
11e821cc-0807-425b-8d22-dc902a913bb2,Outcall,Returns,Reverse Pickup Enquiry,,27fc66ab-f69e-4347-aa9f-697d175f3569,,24/08/2023 17:38,24/08/2023 18:14,24-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
38ad9d81-736e-4a6e-b62e-b0ef64e1c894,Inbound,Returns,Service Centres Related,  ke employees enhi jinse bat huyi meri unhi   krke problem solve krvaye to sabhi log happy happy rhenge thank you so much mam ,6b67fecb-f587-4ceb-a869-05bb8caa03d4,,24/08/2023 12:41,24/08/2023 12:42,24-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
c292415d-a400-43d9-944b-f8ef9a766448,Inbound,Returns,Reverse Pickup Enquiry,,27b79237-3db6-4e9d-b0a9-8439014b6048,,23/08/2023 20:09,24/08/2023 12:22,24-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
029fa564-11c3-489f-aa95-3474afd1b268,Outcall,Order Related,Invoice request,,1cdc34b8-9d29-453b-9ccb-b585d0802b0c,,24/08/2023 16:50,24/08/2023 20:09,24-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
e95a7177-350d-48d4-adc4-6f806962c29f,Outcall,Returns,Return request,,182102d8-77ee-4ae7-97b4-96c655361b62,,24/08/2023 18:29,24/08/2023 18:35,24-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,2
2f0ea9a2-a675-4a5c-9c5e-f70edd63b10a,Outcall,Returns,Reverse Pickup Enquiry,,e053dc1f-bac0-4123-a7c9-43a78e2e5652,,24/08/2023 20:42,24/08/2023 21:15,24-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
7ff07f12-302a-4ba3-a8f1-7bb6b186e153,Outcall,Returns,Wrong,,d9b88cea-4b3e-4bd8-a1b6-407adedbabf4,,24/08/2023 10:09,24/08/2023 10:12,24-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
315de8d6-3975-4058-bd15-93eed9813073,Inbound,Returns,Reverse Pickup Enquiry,,c25afa2b-7be4-46e3-a867-5950568f6a71,,24/08/2023 12:44,24/08/2023 12:58,24-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
89118886-ce9f-4d7e-a9b0-59af66f87fd8,Outcall,Returns,Return request,,7495c692-12c1-4d14-a896-54d918d8efe5,,24/08/2023 17:51,24/08/2023 18:00,24-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a26c38ce-e20e-44e4-8691-7470f5af15d4,Outcall,Returns,Return request,Help full,c479b95f-d5b3-49fd-bc62-e7d953a0713f,,24/08/2023 17:42,24/08/2023 17:44,24-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
f272247d-535f-431a-a8dc-0899c94d471c,Inbound,Returns,Reverse Pickup Enquiry,,88537e6a-863a-4d96-a80c-7d029c8a87f7,,24/08/2023 13:55,24/08/2023 14:55,24-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
885cc537-4807-4060-afb5-12761f94cc85,Inbound,Returns,Reverse Pickup Enquiry,Super conversation ,5635b3f8-11f7-440c-a561-83e9791e32d4,,24/08/2023 22:25,24/08/2023 22:31,24-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
608246ab-6c36-45bd-a81c-c5a56ca259b7,Outcall,Shopzilla Related,Shopzilla Rewards,Good,3575b52c-21f4-4d09-acec-173b0ff0dfee,27/07/2023 20:44,24/08/2023 17:53,24/08/2023 18:06,24-Aug-23,FARIDABAD,Mobile,31999,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
fbfd3bb7-b3e3-4c61-9cea-04062fbcb873,Inbound,Order Related,Delayed,Thanks ,b7e69f30-4990-4425-973e-873370a35f1e,15/08/2023 08:59,24/08/2023 06:47,24/08/2023 07:43,24-Aug-23,JODHPUR,Home,275,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
fa907cb0-2e31-4b6e-aaf7-296fd199390b,Outcall,Order Related,Order status enquiry,,61a43f8a-f8a4-4306-9af0-b740c47f0394,,24/08/2023 17:53,24/08/2023 18:05,24-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bdcdd9f5-2cea-4197-998c-c6538c49287f,Inbound,Refund Related,Refund Related Issues,,47e412a9-490a-45ab-ab80-2238e7d86e4b,,24/08/2023 23:05,24/08/2023 23:06,24-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d7d4b06e-f0a2-4202-b013-e9638457011f,Inbound,Order Related,Delayed,,09860ce5-82c6-4ecf-a9ce-bb01fbcbfea0,22/07/2023 14:45,24/08/2023 10:22,24/08/2023 11:48,24-Aug-23,MANOR,Home,1999,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
44d623da-4f17-446f-9b01-82f09200d1b5,Outcall,Order Related,Delayed,,f2967140-95ef-400d-bb1a-1994dae84d12,,24/08/2023 15:51,24/08/2023 15:53,24-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
693900db-18c5-4c61-9aa8-26d219ad6b03,Inbound,Returns,Service Centres Related,,1535b6ea-b318-4d37-b24c-ad693fdaeca1,,23/08/2023 23:59,24/08/2023 00:02,24-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
3a0889e7-9f14-489f-9a1a-4348a3d2a2bc,Inbound,Returns,Return request,,9fcb5900-7598-42cb-8bed-b18c9c652c5f,,24/08/2023 11:50,24/08/2023 11:57,24-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
ee5729eb-3a8a-49d5-b3f1-9adabf1f4656,Inbound,Returns,Reverse Pickup Enquiry,Very good ,0f1c1a11-eb48-43b9-8d44-7dab116df419,,24/08/2023 14:01,24/08/2023 14:04,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
6196435c-adb3-4ab8-9d7a-f87354120473,Inbound,Returns,Reverse Pickup Enquiry,,69af28bb-0a27-41b2-9b64-5b5df0032784,14/08/2023 21:18,24/08/2023 13:48,24/08/2023 13:48,24-Aug-23,JAIPUR,Electronics,1799,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
6692e309-231c-47ba-8103-5ac7239d25d0,Inbound,Returns,Reverse Pickup Enquiry,,b61142b6-7d03-4db2-9396-7e716aaceaa6,,24/08/2023 11:00,24/08/2023 14:47,24-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
2c397b38-e138-4285-973e-db75b10afb7a,Outcall,Returns,Reverse Pickup Enquiry,,2ddad1a8-5b7f-4c12-9e97-71096d78755c,,24/08/2023 11:54,24/08/2023 11:55,24-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
44766d29-ae20-46e5-a0af-8bd5f08fe0bc,Outcall,Order Related,Order status enquiry,Very good bus order delivery very poor ,2c37e84f-5c57-4dcc-b743-4e7fca36ca1d,,24/08/2023 16:58,24/08/2023 17:03,24-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
44fc4882-6fa5-4d03-9b20-155fe36d6a48,Email,Returns,Reverse Pickup Enquiry,,92523502-995d-430a-8790-e66865c9bc6f,,24/08/2023 16:52,24/08/2023 17:00,24-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3eb3784a-b920-494e-8a68-227d6524d993,Inbound,Returns,Reverse Pickup Enquiry,Service is easy,b4aaf7f7-ffc2-4647-aecc-098b5519235f,,24/08/2023 19:22,24/08/2023 19:27,24-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5661d734-1486-4988-8644-b5e07a255b63,Email,Feedback,UnProfessional Behaviour,,7954bd57-39e1-45eb-a0b8-e097168e6e67,21/07/2023 21:45,24/08/2023 19:43,24/08/2023 19:57,24-Aug-23,LUCKNOW,Home Appliences,26116,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
bb0467e1-65cb-4631-8090-40d49e6cd1fc,Inbound,Payments related,Payment related Queries,Good,4555ba03-1243-4d0b-a6cd-2d6d0f53380f,,24/08/2023 15:04,24/08/2023 15:19,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
9cfb06a1-e7fb-483c-9496-3c57307cf51b,Inbound,Order Related,Order status enquiry,,e9cee78a-877d-4dcb-9815-a1bf105e52fc,,24/08/2023 20:02,24/08/2023 20:02,24-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,4
5941f0fd-e496-4b26-948e-3f57a2505cc8,Inbound,Returns,Reverse Pickup Enquiry,Thank y,68272b56-f04d-47b4-a86d-bfcbc01ba6e8,05/08/2023 21:33,24/08/2023 08:45,24/08/2023 08:47,24-Aug-23,MURLIGANJ,Home,290,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
25688ec5-b9c7-4423-8fda-c2e46f9c5ec0,Inbound,Order Related,Delayed,,60baa5fa-17b4-474c-ad9a-06e085095153,,24/08/2023 18:42,24/08/2023 18:44,24-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
49ba4cbb-d3ae-4336-86bf-50f89070521c,Inbound,Returns,Reverse Pickup Enquiry,,72c2ce52-4f52-4aa7-aaf1-e738b35f407d,,24/08/2023 15:03,24/08/2023 15:06,24-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
1d0197c5-da11-48fa-aa5e-82abaa8de3c2,Inbound,Returns,Reverse Pickup Enquiry,Thankyou ,151fec65-4fc9-4f91-b5f4-68fb60f67b45,,24/08/2023 19:40,24/08/2023 19:44,24-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
2f0b079f-614d-43a2-ad72-4915720361e5,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,1655340a-3e11-4606-a6e8-5922d1d0473d,,24/08/2023 09:40,24/08/2023 09:53,24-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
04b67baf-100b-42cc-aa98-0f737d215563,Inbound,Order Related,General Enquiry,,ce39a9a9-b50e-408b-941e-ceb56c867f99,,24/08/2023 15:35,24/08/2023 15:38,24-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
e95763ab-8a7c-4ce5-86b5-59c0cfbfef2a,Inbound,Order Related,Seller Cancelled Order,Bed service ,9fd38e87-732c-465c-b2a5-a20fe4a6a24c,,24/08/2023 22:10,24/08/2023 22:12,24-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
21fa0b82-946c-438a-83da-fb146a7cd62f,Inbound,Refund Related,Refund Enquiry,Good service ,958bb259-687a-4f6b-a122-0c383470275f,,24/08/2023 12:27,24/08/2023 12:54,24-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
8444f822-a209-45a1-9833-88afeb1d5785,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer service ,a3921ce1-4247-4f02-936a-8d42ee568fd4,,24/08/2023 21:24,24/08/2023 22:18,24-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
7bd2956f-ac74-48d6-9172-2eb318afeff5,Inbound,Order Related,Seller Cancelled Order,Thanks,61ab20bc-fea2-4570-9b08-8f2b2509004d,,24/08/2023 22:37,24/08/2023 22:44,24-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a53c22f4-6e6a-4bf3-8024-64cf4ded26df,Inbound,Product Queries,Product Specific Information,,81a57e12-ed20-4a8d-b9a4-d2a35b3879f9,,24/08/2023 09:46,24/08/2023 09:50,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
9c5e70e6-10f1-4b6b-96f0-60b950e6f8d5,Inbound,Feedback,UnProfessional Behaviour,,4e141005-cc65-4ddb-9c12-d09cad05c478,,24/08/2023 15:07,24/08/2023 15:08,24-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
d50f51a3-dd9f-47e8-b7af-981dfa75e82e,Outcall,Order Related,Delayed,,9f201315-41db-4bf2-b7cf-1c50bbb914f1,,24/08/2023 16:15,24/08/2023 16:53,24-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
fd587302-48b1-4ce7-95e0-455a81b73d16,Outcall,Returns,Missing,,609a7de4-a607-45d9-811a-38f0bc118166,,24/08/2023 19:27,24/08/2023 20:43,24-Aug-23,,,,,Glenda Powell,Madison Kim,Emily Chen,>90,Split,3
a4debc43-a59b-4117-88eb-0bd68b370c91,Inbound,Returns,Reverse Pickup Enquiry,Talk so good ,d8f1ddbf-255f-4ac9-89a9-842fa6ae935f,,24/08/2023 13:58,24/08/2023 13:59,24-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
fe2f094a-204f-46e5-aed3-f38cb0d7cb58,Inbound,Returns,Fraudulent User,,80e03624-1ab9-4ed6-a8c7-d02f6c7d79f7,,24/08/2023 12:49,24/08/2023 12:50,24-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
f4fec0d6-f9d5-48c6-910e-506dcd0472de,Outcall,Returns,Return request,,0ff4ba14-9ae9-43ec-bf0f-4224f0630878,,24/08/2023 16:17,24/08/2023 16:20,24-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
fe6be754-e3b6-4eb2-a0a0-3e8ddca5dea4,Inbound,Returns,Return request,,7de06152-6500-47b7-8ea3-625eec6b6462,,24/08/2023 19:44,24/08/2023 19:48,24-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
63e73070-fc33-4a64-ace8-b9802221c577,Outcall,Returns,Reverse Pickup Enquiry,,c96fe4a1-e9b8-4d37-b505-be4df543146e,01/08/2023 09:18,24/08/2023 10:33,24/08/2023 10:41,24-Aug-23,MAINPURI,Books & General merchandise,1725,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
3e2d5917-f29d-4e51-858e-17198fc840fc,Inbound,Product Queries,Policy Related,The Shopzilla agent said he will raise a complaint but did not do so,ce022bed-acd9-4b04-9c74-5cf7bfac4f05,21/08/2023 13:42,21/08/2023 15:25,24/08/2023 01:23,24-Aug-23,GAUTAM BUDDHA NAGAR,Furniture,1449,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
24725447-bf66-4d72-9881-aa53f75fe469,Inbound,Returns,Reverse Pickup Enquiry,Good,66d1129e-c52c-4a97-a11a-a35eaa691365,,23/08/2023 13:28,24/08/2023 16:51,24-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
51f93018-5e7c-4bef-b22d-f0819e2ac5d4,Email,Order Related,Order status enquiry,,b1af7d5c-9ce1-4e4e-9a74-91c43058a274,,24/08/2023 20:13,24/08/2023 20:15,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
a41811f7-bfdb-4757-95e7-0db29a68cdb9,Outcall,Returns,Return request,,b5e74757-ff19-453a-8e4d-32a1c1041492,16/08/2023 15:31,24/08/2023 12:16,24/08/2023 12:41,24-Aug-23,SAGAR,Electronics,1099,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
9ce2f952-5aca-4c33-946d-2a310e5405b6,Inbound,Order Related,Order status enquiry,All good,7b2adfaf-2693-40f9-9d8c-0dcb21e872d7,,24/08/2023 12:08,24/08/2023 12:08,24-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
97797ebb-a5aa-4ab0-82eb-534d29318b65,Inbound,Returns,Reverse Pickup Enquiry,,6e4538b6-ec2a-43d8-94d3-3162e278b81e,,24/08/2023 13:30,24/08/2023 13:59,24-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8d240fb9-25bb-4970-ac58-9f84d1043906,Inbound,Returns,Wrong,,53aae514-0d44-4f09-9052-acedac5aa0b9,,23/08/2023 23:53,24/08/2023 01:02,24-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
72683756-879b-41e0-97a7-fc75b2b72d68,Inbound,Returns,Reverse Pickup Enquiry,,ba450041-9ac8-4ee0-91de-eca95918529a,,24/08/2023 19:54,24/08/2023 20:02,24-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e6cf7cc6-687e-492d-8ca7-63fb4b237143,Inbound,Order Related,Installation/demo,,b509c23c-1c11-431b-9c63-64853a7208a1,,24/08/2023 23:48,24/08/2023 23:53,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
09d73e2d-7977-43c2-a5d7-cc4d28513a69,Outcall,Order Related,Order status enquiry,,210b3475-c2e3-4df0-b05d-d7091292b73c,,24/08/2023 15:08,24/08/2023 18:04,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,3
4fc76e26-a8fd-4c32-a1a1-1afc1f53ab15,Inbound,Returns,Return request,Shopzilla customer care resolved my problem thanks you ,072d61c0-bf43-4563-8035-c7b45349c389,,24/08/2023 22:23,24/08/2023 22:25,24-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
4e69c76f-763f-4bdc-b58f-c99c29f6c694,Inbound,Product Queries,Product Specific Information,,0acb9c01-0257-4518-88c6-05a0e7696632,,24/08/2023 00:13,24/08/2023 00:18,24-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
b53a444a-4ccc-4ff9-8dd6-f4041f71bfd7,Inbound,Cancellation,Not Needed,??,bef4b0db-20da-4daa-96fa-96757cba4572,,24/08/2023 00:48,24/08/2023 00:51,24-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
70d5049a-1f4e-473d-af20-6c22ed2dd83a,Inbound,Offers & Cashback,Other Cashback,Nice ,17206556-b15a-48bf-978c-f203b618d642,,24/08/2023 10:28,24/08/2023 10:29,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f99071b6-07f3-46cb-89a1-b1098d32f842,Inbound,Returns,Reverse Pickup Enquiry,,0096e32a-c6b1-4b05-a083-ad8d8a8f0ce0,,24/08/2023 19:05,24/08/2023 19:05,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
0f41616c-7e06-49e4-b992-b2616e935347,Email,Returns,Reverse Pickup Enquiry,,7a355250-cac9-4b12-90a3-ce48b71d3c14,15/08/2023 20:36,24/08/2023 17:37,24/08/2023 17:37,24-Aug-23,SAMBALPUR,Books & General merchandise,503,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
b06c2156-f8a9-4229-9cee-7f7614e9e985,Inbound,Returns,Reverse Pickup Enquiry,,546daec6-1905-4026-af1e-a3d508415bed,,24/08/2023 20:25,24/08/2023 20:26,24-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,1
b1531939-dffa-4a05-9b95-f08e9441097c,Inbound,Order Related,Delayed,Executive didn't knows anything about the status of the order..Just provide more information to your executive so he can convey it to the customer.,c367aa5d-7290-4bf9-b1e6-e18fd3733498,,24/08/2023 13:55,24/08/2023 19:17,24-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,1
b82d83cf-ae1e-4d0e-8933-7b77db703303,Inbound,Order Related,Delayed,Very good,a1672a60-c67f-434c-adc5-5489524755e5,,24/08/2023 20:57,24/08/2023 20:58,24-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2cdcb9e4-1d79-4e9f-9dcc-9a8b67758c43,Inbound,Returns,Reverse Pickup Enquiry,,b32c9583-c61b-44e9-8cce-09fe7757cbed,,24/08/2023 22:56,24/08/2023 23:24,24-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
3bd5977d-6bf6-4108-b290-3be7a96b490e,Outcall,Order Related,Delayed,,c360f538-4e76-4f3b-ba53-52306c40a075,,24/08/2023 16:56,24/08/2023 18:30,24-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
68f8bc43-dfa4-474d-9b42-1c74c964901e,Inbound,Returns,Reverse Pickup Enquiry,,61ef0efa-dce7-491f-a4b4-8cc1eb6ca05b,,24/08/2023 19:50,24/08/2023 19:54,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
fa823d1b-8f4d-4712-ab54-cc86b8d427ed,Inbound,Feedback,UnProfessional Behaviour,Please solve my issue fast,24fb4729-aca7-436a-8063-b15d86e572f0,03/08/2023 20:25,24/08/2023 11:15,24/08/2023 11:19,24-Aug-23,SARAN,LifeStyle,671,,Shelly Huber,William Park,John Smith,61-90,Evening,5
bf151226-1307-4f3d-91e1-d52d07446894,Inbound,Offers & Cashback,Other Cashback,,28f06b9e-6cd1-49f5-bdb0-e13acd41e47d,28/06/2023 13:04,24/08/2023 11:43,24/08/2023 12:02,24-Aug-23,PATNA,Mobile,31999,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
17ed55c1-efcf-4a74-9000-961372a0a1e8,Inbound,Order Related,Order status enquiry,How Shopzilla can impose no return policy on the wring product deivery?,865a0691-3751-4108-bc37-22b89f601f73,,24/08/2023 12:15,24/08/2023 12:44,24-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
8e625943-d5e3-42f8-9d73-9b182ece4cc0,Outcall,Order Related,Order status enquiry,Nice,9b6182a3-9ea5-4a06-99f3-6f11a32f9c20,,24/08/2023 16:16,24/08/2023 16:27,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
e8d33d21-3831-4044-87fc-941df2d1281d,Inbound,Offers & Cashback,Other Cashback,"Last five years I am loyal customer Shopzilla I just get up many times many problems and many issues and I am also competing for the Shopzilla service. On the first time I get the best customer care support by  Shopzilla team my personal suggestion, she\u2019s You are Best employee forever",01401fa1-7851-48e4-9ff0-0dd9f5e79a50,,24/08/2023 22:09,24/08/2023 22:09,24-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
e1451000-2f97-4525-bfff-ae36077c450e,Outcall,Feedback,UnProfessional Behaviour,,8eea3104-3155-4fa7-a1ac-fc2af21fe54f,,24/08/2023 15:47,24/08/2023 15:50,24-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
f8acfc2c-9f52-4b08-b83e-7268c7e864dd,Outcall,Returns,Return request,,935abc9c-67f6-4434-9fd9-7374b140b21f,,24/08/2023 11:49,24/08/2023 14:01,24-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
274cba0a-9df3-40e6-83ff-2391ee57accb,Inbound,Order Related,Invoice request,,fb75a606-892f-44aa-9c2e-830022bbc34d,,24/08/2023 11:45,24/08/2023 11:48,24-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
2cacd9fd-8629-4542-8e36-25a8aaca476c,Outcall,Returns,Fraudulent User,It took 20 minutes to get a call ack.please improve this,76ca72d0-982d-402f-862a-7d5a81d03761,,24/08/2023 16:58,24/08/2023 17:05,24-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
387ccc77-38d0-48a4-9590-dc0c839b68ac,Inbound,Returns,Wrong,,b4696103-aa24-4500-82ff-9f7c3802b517,,24/08/2023 18:58,24/08/2023 20:50,24-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eefd7b9a-8e54-4179-a74b-303e957f286b,Inbound,Returns,Technician Visit,,2117c672-0d26-443d-9a7e-542d766ed562,13/08/2023 18:06,24/08/2023 18:06,24/08/2023 18:12,24-Aug-23,ALLAHABAD,Mobile,32499,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
b0ef7506-62a2-4cfa-99df-b3ac28900f88,Inbound,Returns,Reverse Pickup Enquiry,my problem is not solved yet plz solve it,3c3c0173-72da-4f96-bcc4-121f52e307da,,23/08/2023 16:00,24/08/2023 18:05,24-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
a01d29ac-23f4-47d5-87b6-ef0ff934dca1,Inbound,Shopzilla Related,Signup Issues,,7cf80090-4b7a-43c9-8c01-b5c38f4613bf,,24/08/2023 20:07,24/08/2023 20:11,24-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
b8c186ee-acdf-40bb-bd56-cc8d5ab7a57d,Inbound,Returns,Return request,,d96a3e7b-1a48-4837-ad91-d91ad3ba9b2d,,24/08/2023 23:06,24/08/2023 23:09,24-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
00f4bbe6-d989-4d28-aaa3-d6be1f4ff8f2,Inbound,Returns,Missing,Very nice ,153b0225-f374-4f8e-84e3-599b31a6906f,,24/08/2023 10:22,24/08/2023 10:22,24-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
203965e8-07de-4ce9-83ab-3283e4a358e9,Inbound,Refund Related,Refund Enquiry,,e5a4f764-8e31-419c-a019-f0cd7693c5d6,,24/08/2023 18:29,24/08/2023 18:41,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
792ee4d2-4e50-42d9-8b9b-19c4bc1e9dc1,Inbound,Returns,Service Centres Related,,0f8f6bb2-04aa-4727-bdd7-d0ad09936d8d,,24/08/2023 20:03,24/08/2023 20:12,24-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ba112795-30f9-4d46-a229-b008b08fbeb8,Email,Returns,Reverse Pickup Enquiry,,05fa46c1-96c7-454d-b1fa-ca6b89c13923,,24/08/2023 17:17,24/08/2023 17:26,24-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,1
c442ef01-c665-4482-80cd-fb96acfc2cf4,Inbound,Returns,Reverse Pickup Enquiry,,1dbe2c31-d7ca-434c-a9df-9246104c8688,,24/08/2023 11:30,24/08/2023 11:33,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
fb292a38-0298-4a5b-b848-1048016ba981,Inbound,Order Related,Order status enquiry,,17764bda-2c8f-40aa-b189-e799e054deb5,,24/08/2023 14:51,24/08/2023 14:52,24-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
dffd1df8-24b6-4067-8ebf-6baa6048cff4,Outcall,Order Related,Delayed,Customer service best ,1e8fc049-ce3c-458a-8b45-2c0b1d6d7603,14/08/2023 23:29,24/08/2023 15:48,24/08/2023 19:46,24-Aug-23,HARIDWAR,Mobile,10999,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c7c202ad-c541-4575-8adb-efa55f8bbfc6,Inbound,Returns,Return request,Return policy is too bad,524d277f-9a03-47f5-9cb3-9911d46c37c6,15/08/2023 20:16,24/08/2023 14:36,24/08/2023 15:15,24-Aug-23,RAMNAGAR,Electronics,1499,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,4
482fd2aa-64f3-464a-a4d8-6882b1f4a9cc,Email,Returns,Return request,,b6e9168f-dedb-477d-9f21-6d913351f058,,24/08/2023 16:48,24/08/2023 16:49,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
3dbef5f4-0319-45ea-8955-2b93dac522f9,Outcall,Returns,Reverse Pickup Enquiry,Still my problem is not solved pls contact me asap,2c340c70-d6ca-495e-b48f-2a3f7468c7a8,,24/08/2023 16:40,24/08/2023 21:26,24-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
93c87cb4-f3cf-46b5-82f0-13b95def992d,Outcall,Returns,Return request,,68d40981-31b3-4458-a21a-751d76a6f8a0,,24/08/2023 00:24,24/08/2023 00:25,24-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
31b52827-ec49-4bf3-b3dd-0c20781fd736,Inbound,Order Related,Priority delivery,,333842ee-a2c0-4a96-b926-76b210aaf189,,24/08/2023 05:27,24/08/2023 11:13,24-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,4
aa12dabc-b657-4dd7-b5a5-83b5794afe6b,Inbound,Order Related,Seller Cancelled Order,,d1d6ac63-2f74-46be-b325-6c6773256cd4,,24/08/2023 14:38,24/08/2023 14:39,24-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
19d74a05-3fa4-42cb-acdb-f888a13ae838,Outcall,Shopzilla Related,Account updation,,3b3c6d8c-0a50-4d26-b65e-e63c22f7317a,,24/08/2023 17:59,24/08/2023 18:11,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
0b8c2e11-c62f-4003-ad00-2fc0e9613cc9,Outcall,Refund Related,Refund Enquiry,Thank you Shopzilla customer service,47ff7be6-0350-496e-8cb6-b07dec858a43,,24/08/2023 21:13,24/08/2023 21:14,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
11ceac29-9313-40ae-abdf-4586180eb7e2,Email,Returns,Fraudulent User,,1cc985ce-4d97-43e4-a0bf-81256523a22b,,24/08/2023 15:40,24/08/2023 15:47,24-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
4a1b159d-08e5-4e18-a88a-9c6bed2f0f86,Outcall,Returns,Return request,Customer support is excellent ,c6777940-d2c1-497b-8b55-d91a344a24bf,,24/08/2023 08:55,24/08/2023 08:57,24-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
44cd70b2-ab2b-4ae9-ba03-3b3ae3960374,Outcall,Order Related,Invoice request,,fe4c6d55-7f40-42f8-9a96-2cae81f00c23,,24/08/2023 15:48,24/08/2023 15:54,24-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
59a82970-d3db-4a7b-b503-4d0387bfbd25,Inbound,Returns,Reverse Pickup Enquiry,,4dd0d179-484e-48de-be14-0ce45c673756,,24/08/2023 14:08,24/08/2023 21:39,24-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
e25a10e8-6636-467a-9428-b626c14ad469,Outcall,Refund Related,Refund Enquiry,,14c0bcf2-0b32-4cad-96d8-b892e9021272,,24/08/2023 17:22,24/08/2023 17:23,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
ec6fa08b-20f0-471c-ac02-d7a6e894ff79,Outcall,Order Related,Delayed,,a31af3b8-5759-40ff-bdce-0f38a2b252f5,20/08/2023 12:49,24/08/2023 21:05,24/08/2023 21:05,24-Aug-23,VARANASI,Books & General merchandise,124,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d4c60952-4ace-419d-a1ff-cdd6ca1e54fd,Inbound,Returns,Return request,Thanks ,10677d05-444f-4829-ae18-92a0fea63f0d,,24/08/2023 12:47,24/08/2023 12:49,24-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
41a95783-26e8-4769-b93f-24e02a54897e,Email,Refund Related,Refund Enquiry,,11c43e01-5cf9-47fc-a0c5-584e2828d989,,24/08/2023 16:47,24/08/2023 16:56,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
02e2a908-d7d2-4115-997d-c975a8de7aae,Inbound,Returns,Reverse Pickup Enquiry,,e6bb7d2a-ba18-441f-90bf-ba0412c4ffa9,,23/08/2023 21:59,24/08/2023 05:48,24-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
50a5f12d-39b4-429e-abcd-9d43982aa32e,Outcall,Returns,Reverse Pickup Enquiry,,60272080-8984-4d40-a7b8-0cb38a6155f5,,24/08/2023 16:51,24/08/2023 17:02,24-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5b786d51-c90d-4a91-83d6-57fec63d6003,Inbound,Returns,Reverse Pickup Enquiry,"Only good conversation is not matter, with this product I m suffering from more than a month still you guys are just escalating and trying but as a customer I m suffering which is very bad experience for me.and if I m not got the solution this is the last order from Shopzilla.",29b88e4a-34a3-490d-a0f7-a270b1caca73,,23/08/2023 14:13,24/08/2023 07:19,24-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
7e55b530-2fe9-4de8-a377-7eccf878c314,Inbound,Order Related,Invoice request,Good service,543fd8ca-cbc7-48ce-ad66-43570d68155c,,24/08/2023 13:15,24/08/2023 13:18,24-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
036e702f-2f91-41ed-8386-66fb4520f4aa,Outcall,Order Related,Installation/demo,Thank you,8f03a6d0-339f-46b8-a65f-bb93a072565c,,24/08/2023 20:53,24/08/2023 20:56,24-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f223c8b6-58bc-4648-9d8a-81eb75b7d8a3,Inbound,Order Related,Delayed,,fd48efd1-b28b-4b16-8ae4-d898d358d445,19/08/2023 17:44,24/08/2023 00:31,24/08/2023 00:44,24-Aug-23,MIRZAPUR,Books & General merchandise,130,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
1097b66d-4ba2-4f28-829e-db6068f94c96,Inbound,Order Related,Delayed,,2559775f-e933-48e3-add0-ef59907a1fac,20/08/2023 16:37,23/08/2023 19:32,24/08/2023 12:42,24-Aug-23,GANGAPUR CITY,Electronics,899,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
a66146c4-b243-4675-b3c5-df7e833bc877,Email,Feedback,UnProfessional Behaviour,All ,becafd9c-ceeb-45fd-a640-32018e650b38,,24/08/2023 17:11,24/08/2023 17:17,24-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
499162ac-bab4-4c12-a45e-5a36d8374afa,Inbound,Returns,Reverse Pickup Enquiry,Sellers support need to inhance ,0c522233-ffe5-4905-a545-68dd0719168f,,24/08/2023 13:36,24/08/2023 13:54,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
5a237be8-9244-4705-a762-a91878438cd9,Outcall,Returns,Reverse Pickup Enquiry,,77d05db6-4c74-4ca7-a7c0-7ff42142fc2d,,24/08/2023 20:32,24/08/2023 20:40,24-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
9f59a4b3-86b2-4d6e-b67a-af3e08af8bf9,Outcall,Returns,Reverse Pickup Enquiry,,472e186a-c9b0-4926-a0cf-b4142f642cbf,,24/08/2023 22:17,24/08/2023 22:18,24-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
d1ad8614-35e2-4263-8266-3bcb4f014117,Inbound,Order Related,Delayed,,c10cc49a-8a62-4445-98b9-507f04685fd3,,24/08/2023 14:17,24/08/2023 14:54,24-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,2
21da0dfd-6507-460c-b627-28d9a7b5af1e,Outcall,Order Related,Order status enquiry,Good guy,c560a98f-fd33-4b30-b3f0-56db88a43230,,24/08/2023 17:24,24/08/2023 18:27,24-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
365cbc7a-924c-48e8-b3e0-d3d87695f1a9,Outcall,Payments related,Online Payment Issues,,fd19b89b-dbfc-42cf-8451-431d1570d49c,,24/08/2023 16:55,24/08/2023 16:58,24-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
0d844dd0-33bb-4f42-bbf8-6d26e176c689,Inbound,Returns,Reverse Pickup Enquiry,No,e059737d-047d-4e57-bb36-b800a93d4f2f,,24/08/2023 21:15,24/08/2023 21:18,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
51ddb81d-9324-410a-8f90-e564c8d7075a,Inbound,Cancellation,Not Needed,Thnks,fdbb5083-c7ff-47fc-afca-6ffb6e2b99e7,,24/08/2023 22:00,24/08/2023 22:07,24-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dd176064-bc12-49b5-9a80-2410522caf6a,Inbound,Refund Related,Refund Enquiry,,b80a4655-639a-4e9b-9269-c2c5c0908f9c,18/08/2023 23:50,24/08/2023 10:04,24/08/2023 10:37,24-Aug-23,DOIWALA,Electronics,999,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
2926d6e6-ba10-4c30-b5c6-56817aa7b603,Inbound,Returns,Return request,,8d8482d3-a99d-4db8-9440-81fc122b79ea,,23/08/2023 15:25,24/08/2023 10:50,24-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
93bef352-f2af-468d-864a-19c10470603c,Inbound,Returns,Reverse Pickup Enquiry,,bcc2ed03-6c70-486e-896c-3f8999389f94,,24/08/2023 09:27,24/08/2023 15:50,24-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
e5f7586e-a3c2-453a-956b-be05524ebcc0,Inbound,Returns,Reverse Pickup Enquiry,,0a454020-59db-4fcc-9899-fd6164d7e203,,24/08/2023 11:14,24/08/2023 11:19,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
0d08f27e-7fa1-4506-95df-55e48a8e60ee,Inbound,Returns,Reverse Pickup Enquiry,,e3244822-4e1d-4b5f-a37b-d2f2a3f8742c,,24/08/2023 12:18,24/08/2023 12:20,24-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
d1cb116a-4354-4004-a77b-cdfdd9101876,Inbound,Returns,Reverse Pickup Enquiry,,280e01e3-f00e-4076-ad31-c0c78e40ea46,,24/08/2023 19:04,24/08/2023 19:40,24-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
e33300cd-110f-4d26-b4a7-e353f984d58e,Inbound,Returns,Reverse Pickup Enquiry,,12677029-c9bd-4e10-aa94-421639466ded,,24/08/2023 19:05,24/08/2023 19:08,24-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
ca09ae56-5a91-459a-953c-216ae3e02bf0,Inbound,Returns,Reverse Pickup Enquiry,Awaiting resolution for my replacement. ,4ad8af30-d821-4bfe-88a0-451d5a17d04a,,24/08/2023 07:47,24/08/2023 07:48,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
61da71f1-ac1f-4f88-ae49-8ff3371b6e8c,Inbound,Returns,Return request,,85dfb1f3-db62-473d-848b-2c8423108adc,,24/08/2023 10:20,24/08/2023 10:23,24-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
c96e7f32-6401-4e5c-8dac-2d21bd8cbe4f,Inbound,Order Related,Order status enquiry,Language ,0def52ff-468d-4830-bde4-46652c5ef2d0,,24/08/2023 13:50,24/08/2023 13:52,24-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
f1e89a50-c991-463e-bf10-90463d14b06d,Inbound,Returns,Reverse Pickup Enquiry,Good ?? behiver ,d1f33c0c-104b-4575-b28f-d74a5718aeca,,24/08/2023 23:04,24/08/2023 23:04,24-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
1e80a635-89e9-4128-93e8-5b949b02537a,Outcall,Payments related,Online Payment Issues,The customer care support executive was very polite and she understood my query very well and she assured me that your problem will be resolved ,20c0d86b-e29f-46a6-8724-af0521d928b1,,24/08/2023 01:18,24/08/2023 01:24,24-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,5
15340b62-8ed9-4c64-a0f7-debd8b7a2407,Outcall,Returns,Reverse Pickup Enquiry,,fe429a97-0101-484c-8171-1c8970a7f6bf,,24/08/2023 15:42,24/08/2023 16:51,24-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
fd143e3b-33ac-4298-b04a-28a61bfcca77,Inbound,Returns,Return request,,7a445a52-4501-4a93-bf52-15c9125f2a1e,16/08/2023 00:23,24/08/2023 12:51,24/08/2023 12:52,24-Aug-23,BANGALORE,LifeStyle,497,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
f2c6e698-d0e6-432a-9e79-9324dc72c759,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,7716e04d-4f29-4992-87c1-e50928002de3,,24/08/2023 10:42,24/08/2023 10:47,24-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
f87f5833-9eec-4a81-9f04-78b6ad08e066,Outcall,Returns,Reverse Pickup Enquiry,Very nice person ??,52b6b260-ab41-4c66-b596-5392f6aca4a1,,24/08/2023 17:20,24/08/2023 17:23,24-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
459cae49-895f-4414-a52e-3eb42c7547f7,Inbound,Order Related,Order status enquiry,,1eefe3aa-7d0b-4256-8de5-e284f3f46d15,,24/08/2023 19:45,24/08/2023 19:52,24-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
afcf3b69-b117-4264-ac88-f1afbe631abb,Inbound,Order Related,Delayed,,50c085f2-9ace-4869-b35a-c09dac20991f,,24/08/2023 21:21,24/08/2023 21:27,24-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
b3d0aa5b-48c1-4ce5-9dc0-bbd1898ce0ac,Inbound,Order Related,Delayed,,5c1cb745-f7a6-43d1-950d-5c170d9f22d0,19/08/2023 13:37,22/08/2023 18:37,24/08/2023 11:08,24-Aug-23,MUMBAI,Mobile,29999,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
5c1035a2-e6e0-492a-82bb-bac10c40697b,Inbound,Refund Related,Refund Related Issues,,1c119522-8d8b-4138-8414-dec287030472,,24/08/2023 19:42,24/08/2023 19:57,24-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
64538432-9040-4fe2-9c50-da8f68358050,Outcall,Order Related,Order status enquiry,G,3215dbf5-47bf-4843-abee-f6eb36a808a7,,24/08/2023 18:21,24/08/2023 21:44,24-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
bc5e05cc-e661-46b1-8c21-b94d29beb687,Inbound,Returns,Return request,Good,a1a4a6fa-3b38-47e1-b0b0-5839e016019d,,24/08/2023 12:11,24/08/2023 12:16,24-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,5
b465c65c-0033-4975-acc6-06df5ce9a7b7,Outcall,Returns,Reverse Pickup Enquiry,  good.? ,91846411-0af8-4d1d-8efd-66e9c1ce0d49,,24/08/2023 13:05,24/08/2023 13:06,24-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
28db2d27-a83c-4909-a7ce-429091a84bf9,Inbound,Returns,Fraudulent User,,b2e174f8-aba9-4817-8d6e-c1bd6735ba02,,24/08/2023 10:38,24/08/2023 11:02,24-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
0e120897-428e-4d9a-9a91-cd292545c202,Inbound,Returns,Reverse Pickup Enquiry,Help full,1f0d115c-6d59-4f86-8b2b-3e958fa5331a,,24/08/2023 08:01,24/08/2023 08:03,24-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
76006ebf-eb35-419a-b2ee-c2b6e1347365,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla ,d3880d4f-6792-4937-a123-b65708f824b7,,24/08/2023 08:05,24/08/2023 08:08,24-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
efdae77d-df16-4396-b295-4abfca4a83fa,Outcall,Refund Related,Refund Enquiry,,001d2cb8-7d52-437f-a911-7a53639e5668,,24/08/2023 09:59,24/08/2023 10:00,24-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
8caf2899-c607-4cf0-8f60-70b8e9a1ed56,Inbound,Returns,Reverse Pickup Enquiry,,569a8f3c-accf-4d14-bbb8-94d5d5739ca6,,24/08/2023 22:54,24/08/2023 23:06,24-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
8b34fd64-ebcb-4ef9-ab82-8186e8d24cd0,Inbound,Returns,Reverse Pickup Enquiry,I PURCHASE 2  MEN SHIRTS BUT SIZE AND COLOR DIFFERENT. BUT THE POLICY IS  NON RETURNABLE .THIS IS SELLER MISTAKE BUT WHAT CAN I DO. NO BUDDY HELP ME ,66780c20-13cb-4714-87dd-e28483e97092,,24/08/2023 12:55,24/08/2023 14:31,24-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
2c694773-53cf-436a-b056-feed56c7d7ab,Inbound,Order Related,Order status enquiry,,aade2847-15c4-4d5a-b0db-cbed47ca1d98,17/08/2023 19:50,24/08/2023 11:36,24/08/2023 11:37,24-Aug-23,HYDERABAD,Home,179,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
16de5893-487e-40e4-a3b7-769eb3c7f23f,Outcall,Returns,Return request,"Reduce the resolve problem duration, ??",8d3269c8-df52-4310-a2fa-0e55155e1cf5,19/08/2023 23:13,24/08/2023 14:42,24/08/2023 16:22,24-Aug-23,MUMBAI,Electronics,584,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d06cef81-eac4-4f1e-aacd-75db3d2aa5e9,Inbound,Refund Related,COD Refund Details,,6fdf1f4a-d6d6-423d-8aa5-37de4af56a29,,24/08/2023 08:42,24/08/2023 09:18,24-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
df7f07e8-2d05-48e8-8ac8-6f974b1f2dab,Inbound,Returns,Service Centres Related,,ca1c7152-b41e-45b4-a6ad-7761038a8396,,24/08/2023 13:26,24/08/2023 13:33,24-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
8536f4e3-855f-4d11-8b8e-fddaa8f4a7b7,Inbound,Product Queries,Product Specific Information,,43a45880-1819-473a-a923-bfc595a163f2,,23/08/2023 22:06,24/08/2023 08:38,24-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6afe5da9-4cee-409c-b054-0c5192380179,Outcall,Returns,Reverse Pickup Enquiry,Sapport acha kiya but moof sat use kiya hova h,772ca24b-ac7a-4aae-8d19-af3c7c772c1b,30/06/2023 09:05,24/08/2023 20:06,24/08/2023 20:22,24-Aug-23,KUCHAMAN CITY,Home,670,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
acd5ca5c-b64a-4e32-b731-8a5881f04ba7,Inbound,Returns,Service Centres Related,Please understand the value of any person's time. Provide the right product on the first delivery to any customer,f12f32d3-a6dc-463f-875f-4cce4ca100f1,,24/08/2023 14:43,24/08/2023 14:45,24-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,4
4f80f53b-7218-4b05-b438-d488444aaa20,Inbound,Order Related,Order status enquiry,Ghum meeru ke tub DJ CCD,08a144b6-616b-4976-ab93-0bee2329ffb7,19/08/2023 17:59,24/08/2023 10:19,24/08/2023 10:20,24-Aug-23,DARBHANGA,LifeStyle,399,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7a362481-4ef2-47fb-a893-693a32abdbca,Inbound,Shopzilla Related,Signup Issues,,143da1f7-6909-4145-a12c-d5231cacc72c,,22/08/2023 20:45,24/08/2023 17:56,24-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
da1d227d-c4fe-4358-9355-c861e11204a7,Email,Order Related,Delayed,Nice,3307c70c-52d5-4389-8001-0c625dd21ef4,19/08/2023 22:06,24/08/2023 17:03,24/08/2023 17:05,24-Aug-23,PURI,LifeStyle,399,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
63e664e8-e9e7-4153-bef8-779b58a0c05d,Email,Returns,Reverse Pickup Enquiry,,151af6ec-e3d5-49f7-a6fb-20099cab77e8,,24/08/2023 10:41,24/08/2023 10:42,24-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
37791191-147b-4716-b886-9e97299741eb,Outcall,Returns,Reverse Pickup Enquiry,,dd61ab6b-3746-42f3-922d-84d2bf216dc9,,24/08/2023 15:43,24/08/2023 15:45,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
dcc57972-4cc9-47e8-aa06-51930c87d6a8,Outcall,Order Related,Installation/demo,,90a1166f-6122-4de5-a1e0-75a09b1cfccc,,24/08/2023 16:50,24/08/2023 16:51,24-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
89529b21-2036-4939-9015-7f197bd29193,Outcall,Product Queries,Product Specific Information,,6b3c3b0e-aad9-4180-b8a8-e64e9621865c,,24/08/2023 17:52,24/08/2023 18:29,24-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,1
c9d4ebf0-48f1-476a-8c19-37ed97fd5fb0,Outcall,Order Related,Installation/demo,,4be66e76-7908-4155-b3dc-9caad1497f07,,24/08/2023 20:14,24/08/2023 20:15,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
927c28fa-b271-4cf5-9d74-8a177d3b5e0e,Inbound,Refund Related,Refund Related Issues,,ecf6a966-e62c-417f-9ea7-df65411a6e48,21/08/2023 12:43,24/08/2023 08:54,24/08/2023 11:13,24-Aug-23,JAIPUR,Home,459,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
75602760-be0f-489a-9943-751ceae1cd75,Inbound,Returns,Return request,,c7189d99-68ef-4346-b1c0-60066fc208c3,,24/08/2023 09:30,24/08/2023 09:34,24-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
28517503-9d7e-476b-bf53-220b2f057821,Inbound,Order Related,Delayed,Hari type,e834b268-7af2-450e-afa2-db0b0689f67d,12/08/2023 16:18,24/08/2023 08:39,24/08/2023 08:40,24-Aug-23,DHEMAJI,Home Appliences,869,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
e74f94a6-1738-4d45-937c-5d091d64b086,Outcall,Returns,Reverse Pickup Enquiry,Nice tolking,05e30839-0730-4f24-b41e-141c0026fc48,14/08/2023 22:13,24/08/2023 16:30,24/08/2023 16:36,24-Aug-23,MUMBAI,Home,511,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
918d9a07-1550-494c-b84f-b62ac1b295d9,Inbound,Order Related,Delayed,,6ad08d60-2aba-4ec2-9a67-ca615bdcf416,14/08/2023 12:31,24/08/2023 22:46,24/08/2023 22:47,24-Aug-23,AHMEDABAD,Books & General merchandise,240,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3b10a7f0-958c-4055-9350-c077a1fa9547,Email,Returns,Wrong,major communication gap,da4ac684-a53d-4293-ba40-fa1e380408a4,,24/08/2023 16:00,24/08/2023 16:11,24-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,3
01e4dc8f-430f-40e0-8208-fa3ee13a94b2,Inbound,Returns,Return request,,d915c500-8003-4051-b7cc-aef1b6ba6fd7,,24/08/2023 14:40,24/08/2023 15:23,24-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
c6a746bf-94f3-49e2-80f9-ca98ae011f0e,Outcall,Cancellation,Not Needed,,f7395eef-23b2-47fd-bfe0-076d10440c4d,,24/08/2023 16:48,24/08/2023 17:01,24-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
19f620bc-86d4-423c-bccd-3b1ad3682052,Inbound,Order Related,Order status enquiry,,c71ecd1c-fcf5-428f-a91b-25a799e28e9d,30/07/2023 13:46,24/08/2023 11:25,24/08/2023 11:26,24-Aug-23,PATNA,Electronics,415,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
c9042516-e697-4df2-b1d4-4b9ba8a6fce6,Inbound,Order Related,Order status enquiry,,c2906d6b-9894-46d3-b47b-f97614fecd93,,23/08/2023 21:55,24/08/2023 00:37,24-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
884ffb5b-3719-4d74-aafd-b43a200586eb,Inbound,Order Related,Order status enquiry,,50d346d5-61d0-41f9-9d06-c3c1633d6a8c,,24/08/2023 11:58,24/08/2023 11:59,24-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
cdd038dd-83cd-4bd9-b7c2-beb013a90cef,Outcall,Returns,Return request,,43becaca-56ec-4376-b679-16f0e443d0c2,,24/08/2023 20:27,24/08/2023 20:30,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
4e79d0bf-fd79-402e-ae0f-51b6d385bb57,Inbound,Returns,Reverse Pickup Enquiry,,cb493aa4-5a58-485a-aa5a-adb979055716,,23/08/2023 23:52,24/08/2023 08:25,24-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
fce61637-0a5e-4428-b33f-74c2637d6664,Inbound,Payments related,Payment related Queries,,4d2c042e-15de-406b-8f19-4255283f13df,,24/08/2023 13:15,24/08/2023 13:17,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
ad9d457b-ac01-4095-96f1-650ba40cb609,Inbound,Feedback,UnProfessional Behaviour,VERY DIFFICULT TO GET IN TOUCH WITH CUSTOMER CARE WHEN THE DELIVERY GUY WAS MISBEHAVING,34dcf00f-63d1-4421-bb93-602027b54554,,24/08/2023 20:03,24/08/2023 23:40,24-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
9a11cc24-af8f-4408-87c1-c88bd65c6bbc,Inbound,Order Related,Delayed,Worst service,039032ff-039f-469c-8df6-49068fb1bb6b,10/08/2023 12:15,24/08/2023 09:08,24/08/2023 09:12,24-Aug-23,HYDERABAD,Books & General merchandise,532,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
3e83706f-b0f0-44f6-8452-0ef6c1985a08,Inbound,Order Related,Delayed,,4bb0a8c2-da80-443a-a404-d8b665827dc8,,23/08/2023 16:47,24/08/2023 13:35,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
b7b2f9b9-940f-4479-beb4-e52229cdd790,Outcall,Returns,Fraudulent User,Good ,cf0bddaa-ee5d-49c0-8bbc-713d21baa856,,24/08/2023 15:42,24/08/2023 15:44,24-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
859c5492-18ed-4c7c-8670-55c5b12c251b,Inbound,Refund Related,Refund Enquiry,No,df591d6b-865f-4251-b453-ad72d61b50e5,,24/08/2023 21:54,24/08/2023 22:37,24-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
db5fcb96-6e55-40d2-992a-4686cf2924f0,Outcall,Returns,Wrong,,60c59562-91a5-4b33-9b67-0bb6cfaa1c1a,,24/08/2023 08:12,24/08/2023 08:14,24-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
de7fc825-dffc-4448-9bf3-836cb5392949,Outcall,Order Related,Invoice request,Excellent ,496028b5-6f79-47a9-a6d1-f1721a44032f,,24/08/2023 09:17,24/08/2023 09:45,24-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
b1067a9f-b953-4ed1-b5ef-6e0242c1f5cf,Inbound,Order Related,Delayed,,67bea9cc-8935-4b91-974b-3f8f451877a3,16/08/2023 11:01,22/08/2023 10:16,24/08/2023 04:05,24-Aug-23,KATIHAR,Books & General merchandise,1424,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
51ce268e-d274-4a9a-aa91-644092950b8b,Inbound,Returns,Reverse Pickup Enquiry,????,976855c3-d437-4ccf-bae7-3b6bd7bc68bf,,23/08/2023 19:55,24/08/2023 16:46,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
0ed15c65-7959-45bd-b0ea-4fce1279fcb6,Inbound,Shopzilla Related,Shopzila Premium Related,Verrrrrrrrrrrrrrrryyyyyyyy gooooooooood man ,3f391bfb-f594-41c6-a16e-dfd8964ef723,,24/08/2023 12:28,24/08/2023 21:19,24-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
12dd9d7f-af53-4e77-8589-818d45b9db76,Outcall,Returns,Reverse Pickup Enquiry,Good,815a3a68-e048-4579-afe1-c83ba6256196,,24/08/2023 15:36,24/08/2023 15:39,24-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a6b7d64d-2a7c-484e-a56c-2cc82c4f3dab,Inbound,Returns,Reverse Pickup Enquiry,,f2c47858-6bec-4de8-8381-9716996c14b6,,24/08/2023 20:52,24/08/2023 22:05,24-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
f1ea4d50-23cf-4c9d-99ca-3e5095060b2d,Inbound,Order Related,Invoice request,,dcdff593-db8b-4c2a-8ac4-ba6ba8e6d5a1,,24/08/2023 10:24,24/08/2023 10:30,24-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
a4c711c7-e9e1-415c-922b-7ff514238d05,Outcall,Refund Related,Refund Related Issues,,6077db4c-5034-406e-a8ee-890faad02fb0,,24/08/2023 20:07,24/08/2023 20:11,24-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2912dc91-6310-42bc-a479-3c50e0e881e7,Email,Order Related,Installation/demo,,1858cc22-c92a-477a-abf0-55e8cc062b13,12/07/2023 10:11,24/08/2023 16:54,24/08/2023 17:00,24-Aug-23,BHIWANI,Home Appliences,38390,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
6a9a1d55-c890-4ffb-92ff-0dde2c575728,Inbound,Returns,Reverse Pickup Enquiry,,bba32430-3642-4d08-bbc4-c94dfeff0cc7,,24/08/2023 09:32,24/08/2023 09:34,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
e6810912-7a7f-413c-9901-49e6b015a4ba,Outcall,Returns,Fraudulent User,Batt kar ka accha lage,6a6a21d5-8e7d-4d73-ad0f-0c12d3cae5e1,,24/08/2023 17:21,24/08/2023 17:44,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
f0cb013e-8063-459d-8264-9ca045ff6806,Outcall,Refund Related,Refund Enquiry,I faced lots of problems to contact the customer care.You should make it more easier for us to reach you easily.,44c354f8-f02e-4b61-81a4-6934087f7a90,,24/08/2023 17:53,24/08/2023 18:04,24-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d6f72516-0945-4204-b3b3-94069ce2a5e8,Inbound,Returns,Reverse Pickup Enquiry,Please return my order,10b68854-0933-456b-bff1-f9e9b866c6f5,,24/08/2023 15:26,24/08/2023 15:29,24-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
a941f3b7-8aec-44bd-a41f-8d478d8f3ee4,Outcall,Returns,Return request,"As far as customer support is concerned, it's excellent but sellers like we are dealing currently is a matter of concern. ",3238626f-9df7-4b4a-a26a-ac43727a1801,,24/08/2023 15:41,24/08/2023 16:08,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
613fc80d-b1bb-4001-b760-1021d277ad4f,Inbound,Returns,Reverse Pickup Enquiry,Resolve the missing product issues ,df65f95f-4354-4af2-a2ae-abe6d75b53b9,,24/08/2023 19:12,24/08/2023 19:15,24-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
9278257b-e90c-49a8-979a-e73928b715d1,Outcall,Refund Related,Refund Related Issues,Very bad,25537384-6726-4e2c-97a8-85bb9bde6b93,20/05/2023 22:59,24/08/2023 17:50,24/08/2023 18:28,24-Aug-23,SARAN,LifeStyle,475,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
b36742c4-1082-4735-a39d-99555aee3005,Inbound,Feedback,UnProfessional Behaviour,,2a8dc6ee-8a92-4d19-90ce-a46bb5cd6713,,24/08/2023 21:58,24/08/2023 22:01,24-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
91cb3b4c-29be-4a7b-9822-da831c9acb16,Outcall,Order Related,Delayed,,39a3e9de-b097-4fcc-9de6-d279c6e49dda,14/08/2023 18:27,24/08/2023 16:59,24/08/2023 17:02,24-Aug-23,JHUJHUNU,Home,173,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
10aad1ed-b660-4183-8cd1-74bfb7d01900,Inbound,Order Related,Delayed,,ead03b8a-16a2-4110-b43b-1d33499760bf,17/08/2023 16:30,24/08/2023 18:57,24/08/2023 18:58,24-Aug-23,PATNA,LifeStyle,909,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
f36023fe-69f0-480d-aa26-e4e208664fcf,Inbound,Returns,Reverse Pickup Enquiry,  good ,2295a7f6-d398-484b-8265-1589721f4b7c,,24/08/2023 08:13,24/08/2023 08:17,24-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
b8a8731f-7112-4287-9248-4df32a79d55b,Inbound,Order Related,Installation/demo,Good ,092e6635-47ba-47e3-8f74-d584594d9538,,24/08/2023 07:54,24/08/2023 07:58,24-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
9ff0987b-8dbf-4b73-8b2c-abc076f661ce,Inbound,Shopzilla Related,General Enquiry,Goodbye ,b4e64113-59db-4f73-b805-b409d421cb2f,,24/08/2023 18:06,24/08/2023 18:10,24-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f3169568-b249-4140-9869-59a7ff41cc5a,Outcall,Cancellation,Return cancellation,,63b80d5b-e6ad-4308-b20f-644158e89b03,,24/08/2023 16:18,24/08/2023 16:36,24-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
ddd04c75-8472-4640-8956-cd21f3c72c4b,Inbound,Returns,Wrong,,d5c38fc3-bfbd-455d-84fe-1fd726557742,,24/08/2023 13:08,24/08/2023 13:12,24-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
0776cfb4-71fc-464a-b3f0-28d04491c782,Inbound,Order Related,Delayed,,4b26bfe3-8e54-4109-94ec-aa1a871a8817,17/08/2023 12:53,24/08/2023 09:08,24/08/2023 09:11,24-Aug-23,HINGANGHAT,Books & General merchandise,285,,James Jordan,Aiden Patel,John Smith,31-60,Morning,4
6bc13204-839d-4f2a-8471-eae51fe0237d,Outcall,Cancellation,Return cancellation,,1feba9e5-5c78-4bbd-89d4-704025be7662,15/08/2023 18:58,22/08/2023 11:17,24/08/2023 16:17,24-Aug-23,KOLKATA,Electronics,999,207,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,1
1c1be4d1-d45b-4a94-900b-134be94eb6bf,Inbound,Returns,Exchange / Replacement,,3abfa2c4-daf6-4d0f-95d2-22ec9a723b1e,,24/08/2023 12:44,24/08/2023 12:48,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8a993749-3de2-4345-9c99-fec7c62e78cc,Inbound,Order Related,Invoice request,,ffa02e8c-146d-4f17-a40d-392a211f3ba1,,24/08/2023 14:35,24/08/2023 14:47,24-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,4
6f1f8979-ed6b-4840-ac0e-8203a32340e3,Inbound,Returns,Reverse Pickup Enquiry,First want to replace then your work is axceptable thanks for Listen my Concern ,b9743447-718c-4162-b3e9-8dbd700ffbdb,,24/08/2023 09:33,24/08/2023 09:34,24-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8d86acb0-9011-4214-b9a3-3a479d77c923,Inbound,Returns,Service Centres Related,,66abd54f-afb0-4b41-88ab-c4c873b1e18a,,24/08/2023 13:18,24/08/2023 14:22,24-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
2fe7ce54-c337-4f56-9f94-e255c8fcd71d,Outcall,Returns,Return request,Please good product delivered ,9a4f88f2-ae5f-4fe9-84bb-cd54f77d260e,,24/08/2023 15:52,24/08/2023 16:01,24-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,4
9a84992c-0db3-44ff-b1f2-0840af2a8bc7,Inbound,Returns,Reverse Pickup Enquiry,,3c4183fb-b532-438f-8100-8f216bc1ad04,,24/08/2023 21:15,24/08/2023 21:42,24-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7dbcaf7e-7d63-4f17-b7f2-c9ed0f822c87,Inbound,Returns,Reverse Pickup Enquiry,,4536a2f2-1da0-42a5-850c-29d8a18f01ad,,23/08/2023 13:16,24/08/2023 09:57,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
54a44f96-eacb-4452-b74d-591a85ed69e2,Inbound,Offers & Cashback,Affiliate Offers,,d4b3ab4c-1050-4089-923a-741651db39ef,,24/08/2023 08:35,24/08/2023 09:05,24-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,4
43981de7-71f5-41c8-9dc2-c9974d337ee2,Inbound,Returns,Reverse Pickup Enquiry,,a808a125-8d16-4809-9df8-e1745d4bbcb8,,24/08/2023 09:06,24/08/2023 09:33,24-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
0412d404-a75f-4740-af91-d1d42a4281d1,Outcall,Order Related,Order status enquiry,,96c95cb2-ab13-4659-ba9d-d571effbf52f,,24/08/2023 17:28,24/08/2023 17:30,24-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
b38c5c40-2669-48ff-b35f-2521917ed701,Outcall,Returns,Technician Visit,Good   Customer Support ,3c968090-0dcd-4611-8763-e8f1ba108aff,,24/08/2023 20:04,24/08/2023 20:05,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
5f2a80e4-9213-416c-a70d-4110dcfb045c,Outcall,Payments related,Wallet related,,20f9a304-f346-447a-b773-07b2ceb2a17b,,24/08/2023 20:10,24/08/2023 20:16,24-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e2c6eef4-1229-40cc-a243-fb92e3c68aa6,Inbound,Returns,Reverse Pickup Enquiry,,ebf314c7-0cd0-4122-9c5f-a0f9cd1cb98e,18/08/2023 12:11,24/08/2023 10:53,24/08/2023 11:00,24-Aug-23,BHIND,Electronics,1499,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
84520660-60f4-4a37-bf5f-e88a4b9570d3,Outcall,Returns,Return request,,47af6f7c-8111-4fa3-ba63-39cbf32a6dcb,15/08/2023 06:42,24/08/2023 12:49,24/08/2023 12:51,24-Aug-23,CHAPRA,Electronics,993,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
61576609-3238-4283-b714-8db0d9a1ea54,Inbound,Shopzilla Related,Shopzila Premium Related,,d806c075-2ff3-4aec-99df-f4f6472e8f32,,24/08/2023 11:41,24/08/2023 11:46,24-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
1959e416-e4b0-469c-b3c1-b4a2c6a42110,Inbound,Returns,Missing,,ff5bfbc6-172c-405c-99a2-a423ce4cd1b8,,24/08/2023 20:04,24/08/2023 20:27,24-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
27edf25a-6cdf-4bae-93ed-220d064a2a13,Outcall,Order Related,Customer Requested Modifications,,b2f1d511-c286-4e4a-b3ab-cd6862a5d498,,24/08/2023 19:57,24/08/2023 19:58,24-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0a1cd568-c310-4af8-bdba-1d20aaaec266,Inbound,Returns,Reverse Pickup Enquiry,,44c18588-7693-4d59-b417-622c33b07ef5,,24/08/2023 22:13,24/08/2023 22:20,24-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
16dd526c-5e84-4596-83b2-bb52ad19bc0d,Inbound,Product Queries,Product Specific Information,,65a61a22-31b1-4b92-944c-ef7b2289971e,,24/08/2023 22:20,24/08/2023 22:36,24-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
59ff8bd6-4c5e-405c-a36d-65753e111c5e,Inbound,Order Related,Delayed,Return policy should be introduced from all vendors.,d6e6956d-d259-44e8-a2a4-d3bff29fb987,,24/08/2023 14:11,24/08/2023 14:15,24-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
ff102708-c231-4f3e-9baa-f5f09875448d,Inbound,Product Queries,Product Specific Information,,17c8197b-766c-48f9-9fb3-742ae80b71e6,,24/08/2023 11:27,24/08/2023 14:00,24-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b6214461-ebcb-4a18-8bb2-6d73b2e86524,Email,Returns,Reverse Pickup Enquiry,Very nice,d5b5e4f4-ce6c-4e4b-a0ef-7ba455b5fb85,05/08/2023 10:44,24/08/2023 22:31,24/08/2023 22:46,24-Aug-23,JAIPUR,LifeStyle,2315,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,5
6fbd5fc3-6349-4f06-9db1-8b0e7ba76c54,Inbound,Returns,Return request,Problem not solved ,59ac2700-671b-44e6-9473-011c53c4b0be,15/08/2023 21:20,22/08/2023 21:11,24/08/2023 11:04,24-Aug-23,MADHEPURA,Electronics,2499,,Jason Glover,William Park,John Smith,61-90,Evening,1
fe93ff80-7c06-4572-b04a-db14218e72e9,Inbound,Returns,Wrong,To good ,c3192d6e-0b2d-4066-af7e-c3a93a89ac54,,24/08/2023 19:16,24/08/2023 19:17,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
e0083a37-3b89-437b-b7e3-45ee8d8b080b,Inbound,Order Related,Customer Requested Modifications,Very good ,4a488ad5-a2a2-40ba-bcbc-9eea68380c8a,,24/08/2023 21:04,24/08/2023 21:09,24-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
70043a8b-c9f3-4475-8cd1-ff3517e80abc,Inbound,Returns,Reverse Pickup Enquiry,He is very intelligent ,eb317023-964c-4bb5-a689-203ce3db8d93,06/08/2023 20:29,24/08/2023 21:18,24/08/2023 21:22,24-Aug-23,TEZPUR,Electronics,1799,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
9a0a0e75-fab9-40a8-acec-655fe3eee46c,Inbound,Cancellation,Not Needed,Excellent Shopzilla custumer service ,4125ee2b-4028-4b08-9788-0d8bea4b9c56,21/08/2023 11:50,24/08/2023 08:59,24/08/2023 09:04,24-Aug-23,GREATER NOIDA,Mobile,32999,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bb24138a-1bbf-400d-9ed9-a710ba6b1fba,Inbound,Order Related,Delayed,,bb92ab2c-9662-418a-9e66-a86ad58f5845,16/08/2023 23:03,24/08/2023 12:40,24/08/2023 12:41,24-Aug-23,SEONI,Furniture,1308,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
406da4e1-86cd-4a95-be1f-fdf2ce66bd2b,Inbound,Returns,Reverse Pickup Enquiry,,4aff4d21-a8f2-4212-a149-c70d61756263,,24/08/2023 15:04,24/08/2023 20:47,24-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
41a2cadf-8c02-4ab0-94e4-0698f4e8713b,Inbound,Refund Related,Refund Related Issues,,088301f0-c810-48d1-b50c-e98a8fa9c529,,24/08/2023 15:26,24/08/2023 15:28,24-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
f7b0bf87-6149-45db-a58a-a3d0156c8956,Inbound,Refund Related,Refund Enquiry,Kindly add  Customer Executive to address the issues of  People,e8b9af54-2b5a-4cd3-826b-c2be8f3f78ea,,24/08/2023 19:51,24/08/2023 20:01,24-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
e2ba5dfc-0767-4062-8ab2-e756e1860963,Inbound,Returns,Fraudulent User,,ea3a073b-dcef-48b0-9551-bffc541fc8d0,19/08/2023 07:24,21/08/2023 09:12,24/08/2023 16:16,24-Aug-23,PATNA,Electronics,999,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
d8f80b63-2a79-4ff0-80b7-4ddf1d8d57b7,Inbound,Feedback,UnProfessional Behaviour,,458175d5-d659-463f-946f-840adf4e71fa,21/08/2023 08:26,24/08/2023 21:58,24/08/2023 22:00,24-Aug-23,PUNE,LifeStyle,5849,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
4a88e2d1-9afc-45c8-8f42-3cbb914dc7f5,Outcall,Order Related,Delayed,,8aca3165-ca78-4cbb-8caf-95e264a4625f,,24/08/2023 21:42,24/08/2023 21:46,24-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
42d8017f-98a5-4516-8be0-0a41aefe1f4b,Inbound,Product Queries,Product Specific Information,,db1174d4-742e-49c8-bc8f-c333e1880dbf,,24/08/2023 12:38,24/08/2023 17:44,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a5ba50bb-f35a-4d0e-a6c5-3e294fc0f6c5,Outcall,Shopzilla Related,General Enquiry,Good ,4c81b55d-5dae-48c6-a862-8a9fd07f6eb0,,24/08/2023 17:25,24/08/2023 17:26,24-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
2316f402-8d21-406c-92e1-bdffb7220871,Email,Returns,Reverse Pickup Enquiry,,d1820c75-7254-43cb-aebd-268335436c28,04/08/2023 19:21,23/08/2023 18:56,24/08/2023 11:44,24-Aug-23,DHENKANAL,Electronics,1799,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,3
9a822675-f555-41dc-9cdb-17fb40ab58ca,Inbound,Refund Related,Refund Enquiry,Could be better ,88551500-4f80-459e-a472-8f87ada014f6,,24/08/2023 02:53,24/08/2023 02:59,24-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
53e1f179-7c55-4546-b142-ea0db83f1592,Inbound,Product Queries,Product Specific Information,,570645d4-d666-4c91-a5a2-f0d12b1c7407,,24/08/2023 09:04,24/08/2023 09:34,24-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
223f2909-67af-4b22-9f6c-984ba9bccd4f,Inbound,Returns,Reverse Pickup Enquiry,,0967fc02-645c-4aa8-9275-ca95ce9c302d,,24/08/2023 09:45,24/08/2023 09:49,24-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
fc1ee5f9-6ae7-4772-9fa7-f16e575f90e9,Outcall,Shopzilla Related,General Enquiry,,80e0711a-afea-450a-aea3-9d201939ece7,,24/08/2023 20:55,24/08/2023 20:56,24-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
be705655-b539-4705-9f67-05f78f26b366,Inbound,Payments related,Online Payment Issues,Good,df14ea3b-ba84-41eb-8f2c-3833c6f83b47,,24/08/2023 22:33,24/08/2023 23:06,24-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7ed41643-69c2-47d1-862a-3eba219282ec,Outcall,Order Related,Order status enquiry,,cae087c2-c5b2-48da-8965-ed338c8e3b32,,24/08/2023 16:01,24/08/2023 16:17,24-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
3e759edb-acb9-4981-bb82-edacb6d91371,Inbound,Order Related,Customer Requested Modifications,,9a42d4a9-e83a-4759-9029-d508e3085af0,,24/08/2023 17:59,24/08/2023 18:12,24-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4c72742b-0a80-4e8e-af36-7853f875a949,Inbound,Order Related,Delayed,,e9b1fde4-547f-431d-9455-77b66ef39aa0,,24/08/2023 14:50,24/08/2023 14:53,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
03f641dc-1932-484a-96f5-bfd4adbe5b3e,Inbound,Order Related,Invoice request,,9c06a7b5-38ac-40eb-bce0-f1394e23047c,,24/08/2023 15:31,24/08/2023 16:15,24-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
10991536-759a-453c-926f-600258afdc62,Email,Refund Related,Refund Related Issues,,b0126f08-b6f6-4e45-a10d-20d62fefbc38,,24/08/2023 17:36,24/08/2023 18:57,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
ab41c95d-dd59-45ca-bfd0-93711e5fe9f6,Inbound,Order Related,Delayed,Nice very good much,d091645c-7d68-4661-8c36-666450f1a481,21/08/2023 08:47,24/08/2023 08:33,24/08/2023 08:37,24-Aug-23,BILASPUR,Electronics,999,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f625c501-15ed-49fd-8e87-deeb20da9360,Inbound,Returns,Reverse Pickup Enquiry,,3dd354af-5c07-4939-a17e-e3ab131e219d,,24/08/2023 07:35,24/08/2023 22:53,24-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
3422b99b-9d4e-4920-b64a-aa20f3320299,Outcall,Returns,Reverse Pickup Enquiry,,d64b5be5-b034-4c0b-be8e-0bfa6e14ae47,18/08/2023 17:58,21/08/2023 09:38,24/08/2023 08:08,24-Aug-23,BANDEL,Books & General merchandise,359,,Sara Hall,Brayden Wong,John Smith,>90,Morning,3
c2cde4e4-6118-4af1-a23e-758765e27006,Inbound,Returns,Reverse Pickup Enquiry,,b9746fc0-adfe-4227-a42d-d1e385c0e3b5,,23/08/2023 13:16,24/08/2023 11:49,24-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
cf565329-adcb-45c5-8139-097dccbaf597,Inbound,Returns,Reverse Pickup Enquiry,,c66c9cfc-5808-4b31-b57a-4483c72a7534,,24/08/2023 13:39,24/08/2023 13:43,24-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2b07c74e-ca37-410d-a757-09206407cb4f,Outcall,Product Queries,Product Specific Information,,b4827fd3-e013-4f3c-b384-bbff0b52b9f3,,24/08/2023 17:50,24/08/2023 18:07,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
c988fde0-c237-4532-9b5e-69c5c856f2e0,Inbound,Order Related,Order status enquiry,,75f64c8a-59ab-4134-b81e-9932e96f471e,,24/08/2023 22:52,24/08/2023 23:04,24-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
2c149b8d-09ca-4c09-9ba0-c4f0f049cceb,Outcall,Order Related,Delayed,I am very certified,c87d3a0e-74ee-4100-a185-6a3c34e70e9a,15/08/2023 09:43,24/08/2023 15:29,24/08/2023 15:32,24-Aug-23,SONBHADRA,Furniture,1099,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
fcbc98fe-2592-4092-b67c-ab1048bd6d07,Outcall,Returns,Reverse Pickup Enquiry,,7ae2c5a5-df4d-4731-8f03-3acf2f2324f0,,24/08/2023 20:23,24/08/2023 20:29,24-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
1cd2a68d-a52a-489a-8be6-abd45772174f,Inbound,Returns,Fraudulent User,Good answering,1762844a-3fd2-4be6-a110-9470181d2f64,,24/08/2023 22:42,24/08/2023 22:47,24-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
d25d0b22-a93c-4b36-98c1-ed80c92f584c,Outcall,Returns,Wrong,,b11c310c-18b4-4f98-ad7a-2a0f6bd454e5,,24/08/2023 16:02,24/08/2023 17:16,24-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
ae1d4fc1-57e6-4d3b-a4ed-d999c73681fc,Outcall,Returns,Return request,Polite behavior,e30b9864-8358-48e1-b192-10160286d14e,17/08/2023 08:51,24/08/2023 15:03,24/08/2023 15:06,24-Aug-23,GORAKHPUR,Electronics,899,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
61f6466a-0f0b-4a85-8374-970dd92ff72b,Inbound,Payments related,Online Payment Issues,,6ddd796b-b45b-42e4-946f-160e54876b2d,,24/08/2023 21:37,24/08/2023 21:38,24-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e3016149-fa13-49a7-92a2-44590c06467e,Inbound,Returns,Wrong,This one executive has finally solved my problem,69733ea9-cb01-47fc-8f8d-bb229aa0fad0,14/08/2023 09:28,22/08/2023 15:44,24/08/2023 08:15,24-Aug-23,BARDHAMAN,Electronics,740,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
a5bc56db-7ddb-4b6d-8dbf-6af08069b483,Inbound,Returns,Reverse Pickup Enquiry,,95186bb7-38d5-4e78-9a74-e184c67c8fc4,,23/08/2023 15:03,24/08/2023 18:15,24-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
136409f1-1316-4c04-94a3-9c5d276de34f,Inbound,Refund Related,Refund Related Issues,,d1370563-d7b6-40ad-9c16-eef8a32c7630,,23/08/2023 11:17,24/08/2023 14:17,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,3
9b4ef169-fe0c-4b6d-95a4-7a926530f2cd,Outcall,Returns,Reverse Pickup Enquiry,Please resolve the issue with the first call. I have requested call me back several times to resolve a single issue.,f05dfb3e-06b7-44bc-95ed-3be7ce2cba54,,24/08/2023 17:56,24/08/2023 20:24,24-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
9d81a9b9-6ccf-4fdd-a228-93f5539535c0,Inbound,Refund Related,Refund Enquiry,Nice work Shopzilla,1d708189-7242-4acc-ab4c-b1eafb202c76,14/07/2023 16:23,24/08/2023 22:25,24/08/2023 22:28,24-Aug-23,DIMAPUR,LifeStyle,499,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4fc14848-be1c-4c33-9b1f-d1534e95734b,Inbound,Returns,Reverse Pickup Enquiry,Very good ,71ade166-c8f1-42e4-a329-8847a395d4ab,,24/08/2023 12:36,24/08/2023 13:32,24-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
b7ff2274-e18e-4bfa-a7fa-3071e27a32bf,Inbound,Returns,Reverse Pickup Enquiry,good sagetion,fe00a802-9f0b-4f29-bfe4-0853bec43288,,24/08/2023 06:16,24/08/2023 07:19,24-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
4a448c2a-9c5b-456b-89db-aa002d85b626,Inbound,Returns,Reverse Pickup Enquiry,Good,f07086a6-bd97-49c0-ab6e-6196865a93c9,,24/08/2023 12:28,24/08/2023 12:34,24-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
64881ed5-3260-4d28-9f10-13f68961872b,Inbound,Refund Related,Refund Enquiry,The customer executive was very nice and humble ??.. he resolved my issue within a few minutes.. His way of communication was very nice..He listened to my issue with full patience..I would like to wish him good luck for his future...and Shopzilla if don't mind i want to say that try to make him always ( customer Executive)happy always ??Bbyeeeee Thanks Shopzilla ??,d5800fb2-fa7c-487c-8d85-4bba2b24af87,,24/08/2023 19:31,24/08/2023 19:32,24-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
2ac4ada8-7ff9-4df2-85bd-d605c69eb783,Inbound,Returns,Missing,,07279f68-817a-4634-b45c-d215697001d1,,24/08/2023 09:52,24/08/2023 09:54,24-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
82f83252-3feb-4d10-8d57-8da85cdb99ab,Inbound,Order Related,Delayed,,85de7bac-b64d-43b1-a711-164f6965e91c,,24/08/2023 00:04,24/08/2023 22:06,24-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
a3aac12d-8aa1-4f31-be19-00ea42496236,Inbound,Returns,Reverse Pickup Enquiry,,ee428565-34bb-46aa-8b73-70b6778aa72f,,24/08/2023 12:50,24/08/2023 13:20,24-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
7e25a8c5-635a-46d6-9e94-7de786f3a71a,Outcall,Returns,Reverse Pickup Enquiry,Nice information ,077f3f49-29c4-4839-aeb5-6dc576094219,,24/08/2023 17:30,24/08/2023 17:31,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
86f32854-99fe-46b4-beea-2b3c62f5f050,Inbound,Returns,Return request,Stop wrong delivery and improve your customer support ,e5140e50-8051-43b3-8ff1-f66c3d69654b,,24/08/2023 22:48,24/08/2023 23:03,24-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
55fe83a2-0502-43ac-95ee-94c05ca6e717,Inbound,Order Related,Order status enquiry,,4075a282-03b7-4d17-9d0c-1345eda1a312,,24/08/2023 09:50,24/08/2023 09:50,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
372edccc-a17f-4439-83a9-94735eb166fe,Outcall,Refund Related,Refund Related Issues,,0ba74e06-56f8-4f37-883e-30b1a9a9a18c,,24/08/2023 13:04,24/08/2023 13:05,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
848fc0a7-42f4-43c8-abda-0f1021b75282,Outcall,Order Related,Customer Requested Modifications,,c0112f0a-6791-4108-a48d-282ec8e681d2,,24/08/2023 20:12,24/08/2023 20:18,24-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
846eaae0-ce55-4ed3-843e-8edd1e0dbaae,Inbound,Returns,Missing,,272937e9-0ecc-43d7-8bb1-08ce2f3a266e,,23/08/2023 20:34,24/08/2023 09:50,24-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
dbccd743-fbe8-49c4-b766-3b13e241a44f,Inbound,Offers & Cashback,Other Cashback,,d141071b-926d-4641-b650-180b4378e06b,,24/08/2023 09:22,24/08/2023 09:24,24-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4d1e20af-f97a-474d-bce1-d315ad218070,Email,Refund Related,Refund Related Issues,The information given by Abhishek ji was positive for me.,9ce9cefd-c761-475b-9472-9c5c83d2f1f3,,24/08/2023 19:48,24/08/2023 19:50,24-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
94a3f79a-7cc5-4f08-bd99-5a5cd8223fd3,Outcall,Returns,Fraudulent User,Good ,0893cdec-1710-46a8-8010-eecc4f1dd0c4,20/08/2023 18:36,24/08/2023 15:49,24/08/2023 16:07,24-Aug-23,MEERUT,Books & General merchandise,144,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
60275cf3-ae39-46e4-91a9-4bee28262864,Inbound,Order Related,Installation/demo,,2209ed13-339a-4687-b57f-6396d21f72b0,11/08/2023 21:16,22/08/2023 18:30,24/08/2023 20:06,24-Aug-23,BADVEL,Home Appliences,39999,,Gina Richards,Logan Lee,Emily Chen,61-90,Evening,5
40073ec7-c336-4519-968c-204b22a39296,Inbound,Returns,Wrong,O k,8eb92ce8-2dea-47dd-b1f1-2c99aef95ad7,,24/08/2023 15:21,24/08/2023 15:27,24-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
34fc4cb8-8b11-46fe-a288-11f46a2cc5a0,Inbound,Returns,Reverse Pickup Enquiry,,acad9b16-071d-47c4-b42e-38adfe588453,,24/08/2023 21:08,24/08/2023 22:01,24-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
34935b2a-9f12-4559-a2c0-9478d53bc3f8,Inbound,Refund Related,Refund Enquiry,,609f4909-96f4-40d4-9aa0-7cef7668868a,,24/08/2023 21:17,24/08/2023 21:17,24-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0dcdb71c-4a83-4bc0-b9c9-299d7db139ee,Inbound,Returns,Reverse Pickup Enquiry,,897b7212-c096-4f28-b9e3-1bfbb78719d4,21/08/2023 19:59,23/08/2023 19:55,24/08/2023 06:59,24-Aug-23,KANPUR,Books & General merchandise,190,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
5221fef1-8260-4d3c-89f3-0ffca2920108,Inbound,Order Related,Delayed,Pathetic experience,068a224b-6ebd-4fc7-8c4c-2c102e4da552,,24/08/2023 12:13,24/08/2023 12:14,24-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
bc641254-2871-49da-8aec-25af64a97ffa,Inbound,Returns,Reverse Pickup Enquiry,,09368d87-90b2-4796-84ad-2279f0a9240d,,24/08/2023 10:35,24/08/2023 10:37,24-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
46b8e73a-e634-4d74-bbf8-87b9afb55c29,Inbound,Returns,Reverse Pickup Enquiry,,9c9de129-bbe4-4f74-b4f9-dda405ed89b1,,24/08/2023 19:00,24/08/2023 19:05,24-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
571eb241-f409-4797-9f26-4aa4e305e50b,Outcall,Returns,Missing,,b81ac1c9-d3eb-4c6f-8ab0-f53b8f19da24,,24/08/2023 21:59,24/08/2023 21:59,24-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
53e998d3-2a5f-4bad-9c0d-6ea81c8e7987,Inbound,Shopzilla Related,General Enquiry,"No issues, experience with the executive is absolutely perfect",9443d680-5729-4892-bec8-dfffeded3e5d,,24/08/2023 10:13,24/08/2023 10:36,24-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
a3da183e-fc0a-4fdd-9f50-9480efa3b05e,Outcall,Product Queries,Product Specific Information,Ok good but please check any error ,58dcbf56-3661-4f57-891b-c22c06e11f67,,24/08/2023 17:27,24/08/2023 17:29,24-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
b487ae87-4285-47f1-bba2-c49061db9863,Inbound,Returns,Return request,Thanks ,05b31d20-ed77-43f6-9572-896d1e38cf8b,,24/08/2023 22:35,24/08/2023 22:45,24-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e06b7288-97bf-4071-9a8c-df7fe5d61ccb,Email,Returns,Missing,,99db7c95-ac11-4adc-a5fa-4cf3151761b4,,24/08/2023 16:08,24/08/2023 16:08,24-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
6f3f1096-4095-422d-8558-971af66edc2c,Outcall,Order Related,Order status enquiry,,d0335479-5e1c-47cd-be8c-51ae8cf038de,,24/08/2023 20:08,24/08/2023 20:15,24-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
5103f8ce-7348-426e-9db9-c7f8d5ed8e5a,Outcall,Returns,Reverse Pickup Enquiry,Good service ,d85e8485-0ddd-4e1a-bd49-cfc63e84b47c,,24/08/2023 19:44,24/08/2023 19:45,24-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
2e9f0641-0fc3-45e4-bbeb-74c758792a77,Outcall,Returns,Reverse Pickup Enquiry,,def39116-0a55-488c-854c-b98e7c7f0feb,,24/08/2023 16:19,24/08/2023 16:24,24-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
37bd8ebf-19f9-4084-934b-574765d30847,Inbound,Order Related,Seller Cancelled Order,,69980c25-4b35-49b8-a019-b532d03ba8b4,,24/08/2023 07:09,24/08/2023 08:01,24-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
2a2d730f-0c12-4f16-878b-da3d899f8ad2,Inbound,Feedback,UnProfessional Behaviour,Very nice,ffa5757c-d727-4c9d-8cf2-81a6f310b0d9,,24/08/2023 08:38,24/08/2023 08:47,24-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
09a87396-6211-476c-a39e-bae59c4313fc,Outcall,Returns,Product related Issues,,1c656861-7038-4500-a693-2d8cc47d4df3,,24/08/2023 20:23,24/08/2023 21:15,24-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
8af3d4c5-9448-4716-8da8-9c9f4c36242a,Inbound,Payments related,Payment related Queries,,318750d1-99ce-4b8a-8683-282f625cd661,,24/08/2023 09:39,24/08/2023 09:42,24-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
32756dd5-7838-41cd-a925-efb75e241f94,Inbound,Order Related,Delayed,,10054042-8498-45e2-8884-8eaec0e3751e,21/08/2023 10:33,24/08/2023 10:29,24/08/2023 12:01,24-Aug-23,SAMASTIPUR,Mobile,11999,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
bb425729-6362-4e54-9e7e-4a9825a28e42,Inbound,Returns,Return request,Oh,0c4f205a-21ac-4b59-8b27-e0d662e13ebc,,24/08/2023 08:36,24/08/2023 09:01,24-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
85ab1cf3-5c96-4f7a-8812-61bd79f39eea,Inbound,Returns,Reverse Pickup Enquiry,,65351879-968f-4d9a-bd31-58f7d23ec7e7,,24/08/2023 14:11,24/08/2023 14:25,24-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
ec38236b-24ac-4912-a4df-4b58beea952c,Email,Order Related,Delayed,,6b3c723d-9e16-4612-92b0-7640f5eb33eb,17/08/2023 17:45,24/08/2023 15:48,24/08/2023 15:49,24-Aug-23,GAYA,LifeStyle,321,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
8212da96-f5c7-4af8-90d4-1da6e86f374a,Inbound,Product Queries,Product Specific Information,,1b1be70d-2601-4647-a432-1a7cb3ec0614,,24/08/2023 00:13,24/08/2023 00:17,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
4539d2b4-495a-4c6b-b644-07af65433670,Inbound,Order Related,Installation/demo,,592c994b-911a-4da1-894d-6d4449333730,,24/08/2023 18:42,24/08/2023 18:44,24-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
743f308c-9a7a-4061-8c28-3f50b57cec17,Inbound,Cancellation,Not Needed,,40b02571-c9e2-4e4f-b2d6-9e7bd8644954,,24/08/2023 09:48,24/08/2023 16:04,24-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d42dbeeb-02d7-44fa-826d-fbb606b33558,Inbound,Order Related,Installation/demo,,7466a39d-44d2-4cf3-ba03-aba8ca8af304,,24/08/2023 11:17,24/08/2023 11:23,24-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
4c5b2343-b9f6-4e70-a8bd-93cd7a33bccc,Inbound,Returns,Return request,,eba6ac62-ca8a-4fd6-b7e8-30897857c465,,24/08/2023 13:29,24/08/2023 13:33,24-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c8b7bd3b-a232-4d35-9207-f14aac864216,Inbound,Returns,Reverse Pickup Enquiry,,75d27b8e-df71-4bc6-aaba-3c8a1ac674e2,,24/08/2023 15:11,24/08/2023 15:14,24-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
40887bb3-08aa-43be-92d6-704b8207cf76,Inbound,Returns,Return request,,8f3aa2d9-2b8e-411d-8791-29681a32576a,,24/08/2023 22:11,24/08/2023 22:19,24-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
c71ae833-7b44-4602-900f-bda64f32666c,Inbound,Refund Related,Refund Enquiry,Good talk,0eac64a8-c0cb-465d-bf7d-fb2d3e0a4e3c,,24/08/2023 19:38,24/08/2023 21:24,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
117371c1-e75d-46dd-9e53-3788c2a005a7,Outcall,Returns,Reverse Pickup Enquiry,,69bde806-169e-459c-b840-ad76b6c9d1cb,,24/08/2023 16:06,24/08/2023 16:13,24-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,1
55e242dc-2227-4447-bfb2-549967cfc756,Inbound,Cancellation,Not Needed,,09a5d994-2c61-48b9-9e58-6d15ed583d32,11/08/2023 17:57,24/08/2023 06:29,24/08/2023 06:48,24-Aug-23,BHIWADI,Mobile,15999,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,1
7f2db5d5-2425-419c-b645-4a48eb825d9a,Inbound,Returns,Reverse Pickup Enquiry,,eec98d8b-fa44-46f5-acd9-c3ef5df378c9,,23/08/2023 22:57,24/08/2023 09:07,24-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
3ae02549-c5dc-49d2-9fc3-fb2fc27fd711,Inbound,Order Related,Priority delivery,,4985df37-0ce9-4c8d-9269-c249427ec7c2,,24/08/2023 13:01,24/08/2023 13:04,24-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ece585e4-bd87-48e3-981a-47835b0a47a9,Inbound,Order Related,Invoice request,,cd06c028-1478-4d72-af56-05215752ac1f,,24/08/2023 11:17,24/08/2023 11:22,24-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fde7af4a-5270-4d41-ba3e-1659a7c9fa39,Inbound,Shopzilla Related,Account updation,,064fc777-cfd6-42e0-9866-a94489c4cf91,,24/08/2023 22:49,24/08/2023 23:03,24-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
aa603eec-e024-4e03-850f-4b209820dd0a,Inbound,Returns,Fraudulent User,"Items missing in Grossery order is common now ,  side required more attention.",d465e06e-a49b-4266-a026-65fb9d04f1c1,,24/08/2023 18:40,24/08/2023 18:52,24-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
59529233-72d3-47aa-8b6b-37a40cd992cf,Outcall,Feedback,UnProfessional Behaviour,,84586688-fe1b-4cd6-9a5c-06000e719209,,24/08/2023 17:15,24/08/2023 17:55,24-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
d300fe75-9943-451d-8253-316f39f679eb,Inbound,Returns,Reverse Pickup Enquiry,,61583573-aa0c-4804-bdb2-3e5fe0337f02,02/08/2023 02:07,23/08/2023 16:50,24/08/2023 11:59,24-Aug-23,KORAPUT,Electronics,899,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
8ab29b10-8cdd-415f-bd86-4f6dfe97706b,Inbound,Returns,Return request,,506df1ca-0b4e-4665-8541-02a729fda8a5,,24/08/2023 12:05,24/08/2023 12:11,24-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
247e6e14-f047-469d-92d3-04fb41e68cb0,Inbound,Returns,Return request,,6a29d780-4910-427d-9ffe-ddd3d81cd5a4,,24/08/2023 15:15,24/08/2023 15:21,24-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
1f92700b-ff0a-463e-93d3-834a2c49fbb6,Inbound,Product Queries,Product Specific Information,??,81289dce-0328-48ec-8758-f4597304f1ee,,24/08/2023 18:13,24/08/2023 18:15,24-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
c8964dff-e68a-4305-a0da-bbfa8e015a86,Outcall,Returns,Reverse Pickup Enquiry,,aa8efe33-a383-4ab6-8ff8-afa93c279b66,,24/08/2023 20:23,24/08/2023 21:31,24-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
b66f1537-ede1-470f-875c-aa77d6f148ee,Inbound,Returns,Reverse Pickup Enquiry,Good talk ,b21c83de-d40b-4a7d-95e1-e396a703dbd9,,23/08/2023 21:30,24/08/2023 19:05,24-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
8c4ed456-3b1b-4609-8518-8791a5c11643,Inbound,Order Related,Order status enquiry,Good,16d8a043-8c7e-43b9-8c2e-e9c251348be6,,24/08/2023 07:07,24/08/2023 07:08,24-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
802b61b1-c459-4f6b-a61b-35b516251c89,Outcall,Returns,Reverse Pickup Enquiry,All perfect ,a26a1cf9-cfc1-451b-966d-467c392450d9,,24/08/2023 17:26,24/08/2023 17:28,24-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
c4afaf4c-09bf-4e8a-8e84-3c8b0d3f9522,Inbound,Order Related,Customer Requested Modifications,,d43e3041-37f4-444b-a6d7-7599e24264c6,,24/08/2023 19:13,24/08/2023 19:14,24-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,2
98ab596b-aa95-4559-b1e2-ade1958fb72d,Outcall,Returns,Reverse Pickup Enquiry,Do not onboard fake sellers & take responsibility of your business. I am at a loss of 4900 Rs shoe as it is a defective shoe & the return pick up was rejected,8b14908d-058f-4240-8a1d-2f92754dd069,,24/08/2023 20:15,24/08/2023 21:48,24-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,3
022f7a87-7b0f-43b8-afb5-9d4ac79575a2,Outcall,Returns,Service Centres Related,,46f635ba-82c5-47b6-a22a-dc9e18a17709,,23/08/2023 19:49,24/08/2023 03:36,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
e2b99655-a1fb-480e-bcb9-78c2f7c22f1b,Inbound,Returns,Return request,Nyc to talk ,d24dc220-cf17-4366-9601-2368dab1f27b,,24/08/2023 08:30,24/08/2023 10:02,24-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
9678acf6-bed9-459a-9c1a-9146810a595e,Outcall,Product Queries,Product Specific Information,He resolved my problem very politely. I'm satisfied with you customer care service ,2f6fa7b4-e107-455c-a99e-8953597df11a,,24/08/2023 17:53,24/08/2023 17:57,24-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f8da15b5-9e8d-45f5-89a3-7076b5bb630b,Inbound,Order Related,Delayed,,73783914-7343-426c-b405-b659b886786b,,24/08/2023 20:43,24/08/2023 20:43,24-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
dab646ea-6815-4c45-8775-9e827e2baa00,Inbound,Order Related,Order status enquiry,Controlling delivery boy activity,10b81bac-0c8c-4f15-80f7-ddaefb526879,,24/08/2023 12:43,24/08/2023 12:44,24-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
d280d83d-20ac-4e9f-98fb-29d3abc6f24d,Outcall,Returns,Reverse Pickup Enquiry,,50eb41f2-a707-4854-b83e-0de8e6d13d50,,24/08/2023 17:20,24/08/2023 17:22,24-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ba5d0554-7aa0-48a8-a90e-dee8844bb457,Outcall,Product Queries,Product Specific Information,,ce45a866-d704-4fe1-98d5-c2e1995d014c,,24/08/2023 12:57,24/08/2023 13:04,24-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
0990ce4d-fc3b-45de-b310-f5dbe24b6178,Inbound,Returns,Wrong,Your Customer care is really a well and helpful. ,1b9d677b-ed1a-46cd-bb83-9219c5982525,,24/08/2023 21:38,24/08/2023 21:49,24-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
5dfed482-cbae-4314-a18e-63d119fe3a2e,Inbound,Order Related,Order status enquiry,,b5599ada-89de-4c5d-a76f-89307e1e09bc,,24/08/2023 20:41,24/08/2023 20:44,24-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
e8d5d936-635f-48c0-82dc-6b9ca363c7dd,Inbound,Returns,Reverse Pickup Enquiry,,6bac3c7c-d3dc-4de4-b1a7-e955d3a22bef,,24/08/2023 18:29,24/08/2023 19:19,24-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
fd5c6cbd-f47d-4497-8b3d-ce99ec5b08cb,Outcall,Refund Related,Refund Enquiry,,46a0bda2-7f56-4c1f-882b-b456617513f4,,24/08/2023 19:33,24/08/2023 19:34,24-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
ea21096e-dcc1-4683-8d0c-af493cc2dc2a,Inbound,Product Queries,Product Specific Information,,ac0a5705-cc96-4915-9441-9507e63ef246,,24/08/2023 19:44,24/08/2023 19:45,24-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
dfdb3c06-ffda-40bc-a8c0-a85e3a54c935,Outcall,Returns,Reverse Pickup Enquiry,,dac5a461-a43b-409e-8a06-c87b666aa5fc,07/08/2023 18:00,24/08/2023 16:52,24/08/2023 16:53,24-Aug-23,ALIGARH,Books & General merchandise,2399,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
0051852e-150b-40ae-b877-022cf37a7976,Outcall,Returns,Reverse Pickup Enquiry,Good,6099ef5e-4850-4e54-99fc-bc5f2fdcc50a,,24/08/2023 17:15,24/08/2023 17:18,24-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c487d234-d93a-4c21-b6ea-30767de8d292,Inbound,Returns,Return request,"Quality check should be done, of the products, from Shopzilla's end before they are dispatched for delivery.",d9ed72a9-a10d-426c-adce-484ce386715a,,24/08/2023 19:23,24/08/2023 21:57,24-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
ffeafe0f-bfbd-4f6e-aa62-398e8d233f35,Inbound,Returns,Fraudulent User,Nice talking to you ??????,227ab600-767f-4536-9cb2-006ee4e46fcb,10/07/2023 07:57,24/08/2023 10:52,24/08/2023 10:56,24-Aug-23,MAHRAJGANJ,Home Appliences,8955,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
767eb153-ebc3-44c6-a91d-b677c259eaf1,Inbound,Returns,Wrong,Good,5859506d-9ec0-4f32-bdc2-6b9ca51416c1,,23/08/2023 21:14,24/08/2023 12:16,24-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
21980e51-4756-4a3e-95cb-1a29d8dfab2f,Inbound,Returns,Missing,I am very happy that Shopzilla accepted my request ,cfcb0cca-e26e-49ac-8823-53d2820c88fe,,24/08/2023 12:43,24/08/2023 12:45,24-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
0df19860-3874-4ba8-ae41-61b8755bb8db,Inbound,Returns,Exchange / Replacement,,41c9cdf6-328f-4386-a00f-02f717d3b204,,24/08/2023 21:18,24/08/2023 21:21,24-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
b1441a56-8d30-4a04-9a73-b9ea2a3542e8,Outcall,Cancellation,Return cancellation,,bf83e2d1-0f99-46ba-beca-b965e26c127a,,24/08/2023 17:07,24/08/2023 17:16,24-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
11052625-8f84-46bb-b57a-cb11a7b48be4,Inbound,Order Related,Order status enquiry,Very good,5a5152dc-c59a-4f86-a9cd-22b21b33608c,21/08/2023 21:34,24/08/2023 07:52,24/08/2023 08:00,24-Aug-23,,Electronics,1299,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
276e916f-2994-4e34-a995-83f943b23ae4,Inbound,Order Related,Delayed,,bb229497-19af-4363-8e46-5e242aa44edc,17/08/2023 05:09,23/08/2023 20:48,24/08/2023 09:39,24-Aug-23,AHMEDABAD,Electronics,212,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
bd4d29fa-d1e2-4117-92f0-e94f93f7647a,Inbound,Order Related,Delayed,,5caf5e70-3fd4-48c6-81dd-2bb7901e76e7,,24/08/2023 13:18,24/08/2023 13:35,24-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
b4d943c8-0533-4821-9597-de8c4d259683,Outcall,Order Related,Order status enquiry,,5844c4ca-597e-4b40-9432-12370ac25d1d,,24/08/2023 15:26,24/08/2023 15:27,24-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9fe8b929-e465-4cae-9458-baebf1ad6e08,Inbound,Returns,Return request,,d029f3ee-5230-499f-b279-b35b211db687,12/08/2023 09:23,24/08/2023 14:33,24/08/2023 14:34,24-Aug-23,PUNE,Electronics,1799,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
d1ea563e-6778-4c09-8341-e5305a94b20a,Outcall,Returns,Reverse Pickup Enquiry,,ffb5c421-80c8-41bf-9912-4b5a2dce4097,,24/08/2023 15:43,24/08/2023 15:45,24-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
55778195-30de-4979-a891-a637b869d816,Outcall,Returns,Return request,,26ff1e3c-6256-4597-9ecb-264de80a6690,,24/08/2023 20:55,24/08/2023 20:58,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
aaee472e-6fb8-4b30-95e6-8afe6b1f3ef0,Inbound,Returns,Reverse Pickup Enquiry,Return polices should be easy ,10d5504b-5df9-4ab0-8e7c-719b890137ac,,24/08/2023 08:50,24/08/2023 08:51,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
0a6a6d54-3d98-407e-bd76-aed931e127e1,Inbound,Returns,Reverse Pickup Enquiry,,47ae3b2b-cc1e-4a35-b74d-fff75325c06e,,24/08/2023 11:11,24/08/2023 11:13,24-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
dc51298d-5e56-44d3-be5c-898cd8439e38,Outcall,Payments related,Payment related Queries,,2616a1ee-423f-4b82-bde2-1db7930d4c8c,,24/08/2023 17:20,24/08/2023 17:22,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
8c7d403d-a0ee-4b91-8081-7710fd3c9f77,Email,Returns,Reverse Pickup Enquiry,,90d0ebbc-bf56-4992-a3fa-eb81fd02625c,,24/08/2023 17:56,24/08/2023 17:58,24-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
7683928c-4d6f-4048-8a9f-d4c96b897d39,Inbound,Returns,Return request,,0d78f4ae-074d-4407-93d0-8095ef4de567,,24/08/2023 18:03,24/08/2023 18:04,24-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
7d0e015c-168b-438e-813a-ec4a434d4580,Inbound,Returns,Reverse Pickup Enquiry,,ec8c3c52-8448-4c6b-a288-9b02b96b9848,,24/08/2023 19:36,24/08/2023 19:38,24-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
90bff072-36e1-46fb-8e8f-2ec6511a76af,Inbound,Returns,Return request,,64e12bb6-b1c7-457f-9c75-bac509c52673,,24/08/2023 22:58,24/08/2023 23:16,24-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
eee6609f-e09c-4947-939f-0a23960cd2ff,Inbound,Returns,Missing,,9abc476b-d210-4680-bd4b-d4d22f0a3e81,,24/08/2023 21:52,24/08/2023 21:59,24-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
8aa45fe6-dae5-467d-86c3-084f0f72be0c,Email,Returns,Reverse Pickup Enquiry,,e15216ac-bbf5-47a5-8793-03e868645ef7,,24/08/2023 17:52,24/08/2023 17:53,24-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
26118a98-84cb-4c33-b40c-1f0755609d73,Inbound,Cancellation,Not Needed,,dd21e6c3-5fc8-4815-a110-48cbc9c890e1,,24/08/2023 10:43,24/08/2023 10:50,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
37a5c4d2-7a4a-4f61-9de7-1d4ed7982d50,Inbound,Returns,Service Centres Related,"Your service is very bad, you are not solving my problems and also disconnecting calls, you should be ashamed, I will complain to the police about Shopzilla.??",8988fe55-9c82-48a3-9f04-c5fd656fbba0,,24/08/2023 15:13,24/08/2023 15:15,24-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
46d012ec-cb21-40ce-afe1-5fe78905250a,Inbound,Returns,Return request,,b64f579f-d913-4e85-978f-d0f6de902c3f,,24/08/2023 21:57,24/08/2023 21:58,24-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
92b9fe17-e44f-46a0-b272-add0187bb631,Inbound,Returns,Reverse Pickup Enquiry,,46164e34-960b-41d1-9f64-ae2379a88945,,24/08/2023 12:58,24/08/2023 14:35,24-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
8705133b-e1e9-4bb7-b579-0a48b334bf11,Inbound,Returns,Reverse Pickup Enquiry,,3c8faace-082b-4ab6-8aa2-260229eec454,,24/08/2023 13:19,24/08/2023 13:19,24-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
ea246d68-96c9-4a3c-a851-a3c496cec491,Outcall,Returns,Reverse Pickup Enquiry,Make returning item with OTP to ensure customer satisfaction ,78350155-cbaa-4145-bc7a-e586875bb407,,24/08/2023 16:33,24/08/2023 16:34,24-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
5a6129df-91bf-4da9-94cc-18c18cd7f74d,Outcall,Returns,Return request,Nothing else. ,f2012795-ecf1-4036-a22d-da02b3e005ff,,24/08/2023 17:33,24/08/2023 17:39,24-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
bf22d427-6368-4c63-a907-4451051c589d,Inbound,Order Related,Installation/demo,Nice exicutive ,152b623a-ad9a-4c23-9b5a-158c204a7bd2,09/08/2023 11:43,24/08/2023 12:40,24/08/2023 12:41,24-Aug-23,SINI,Electronics,10999,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
8f364d87-b292-4a03-80af-a0932c7c19d7,Inbound,Order Related,Seller Cancelled Order,,84a22b5a-eea1-4826-8b08-fb21c3dc72e8,,23/08/2023 22:47,24/08/2023 07:15,24-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9f55222a-cfdb-4ae4-a072-054fdd267827,Inbound,Returns,Fraudulent User,,a3a17609-dbab-4d99-9c5a-432edd817fb8,,24/08/2023 00:57,24/08/2023 01:01,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
ce90f02c-5aef-4b21-9cde-ecdc56dab78e,Inbound,Returns,Reverse Pickup Enquiry,Plz provide good product ,1da02381-8e96-48b7-818c-1c920a491b43,,24/08/2023 13:40,24/08/2023 13:43,24-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
27ba5be5-34c7-4c92-88fa-7799db7624de,Inbound,Returns,Fraudulent User,,dc73ac74-d541-4d49-82b4-a9f3959c531d,,24/08/2023 18:12,24/08/2023 18:15,24-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a7b158d1-634a-487c-ae18-c01755c5a237,Inbound,Cancellation,Not Needed,,46ae0d03-03db-43f3-8ac9-9e1210095e4e,21/08/2023 20:39,24/08/2023 09:09,24/08/2023 09:41,24-Aug-23,BANGALORE,Electronics,1199,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
dcfe91b8-68f0-4424-ad32-5e0582fd917b,Outcall,Product Queries,Product Specific Information,,745053c9-ace1-4e98-b720-a03152a9ff24,,23/08/2023 23:04,24/08/2023 01:25,24-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e92928c7-017f-413c-8643-2b288e068736,Inbound,Returns,Reverse Pickup Enquiry,,0b9b74eb-4454-456f-8c5d-95a2246b1dda,,24/08/2023 11:56,24/08/2023 11:58,24-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,4
0bdb7a7d-a8e3-4910-b432-dc6110b791d3,Inbound,Refund Related,COD Refund Details,,cf88eba1-e0f1-4e54-8a7a-3080662eb1a8,,24/08/2023 19:21,24/08/2023 19:27,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fcbbbe8d-89a7-44a4-9941-fc9fa26152eb,Inbound,Returns,Reverse Pickup Enquiry,,ead91582-ecda-43c2-b149-a8ed5814d3d2,,24/08/2023 07:59,24/08/2023 07:59,24-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
11c4ce78-6c2c-4ab3-8a36-5e519b25992d,Email,Returns,Reverse Pickup Enquiry,Not Good Not Bad,7ca8a21b-fadf-4444-82e4-1d88287a8ff1,,24/08/2023 17:37,24/08/2023 17:38,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
ea2d1ee9-59ba-4207-a1d6-86d017de8d1d,Inbound,Order Related,Delayed,,57568d51-e208-4c40-8259-931e24fb10fd,,24/08/2023 14:19,24/08/2023 14:38,24-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
4e84d9ee-8a98-407d-9939-142f4b977416,Outcall,Returns,Reverse Pickup Enquiry,,4f0ab09a-0d06-4032-bac0-6d441dc44606,,24/08/2023 20:56,24/08/2023 20:58,24-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
f8e9325e-5d22-4e20-af45-6d7901e062d5,Inbound,Shopzilla Related,General Enquiry,,f78e4796-7939-4ad5-843a-a52850383106,,24/08/2023 21:02,24/08/2023 21:04,24-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
06258b31-e2db-4c1d-a7ed-52fee5004d9e,Outcall,Returns,Reverse Pickup Enquiry,Good,e42348ad-680b-411f-aa46-014b55a955b6,07/07/2023 15:37,24/08/2023 17:16,24/08/2023 17:19,24-Aug-23,BILASPUR,LifeStyle,499,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
97c07b96-e90e-4508-85c8-75799f55da05,Inbound,Returns,Reverse Pickup Enquiry,,5e9cbf4c-c752-4e05-8faf-9053a2defd7b,,24/08/2023 06:25,24/08/2023 09:01,24-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
3e765e22-e0a3-4cad-a649-02a8ffcca9af,Outcall,Returns,Service Centres Related,,c342c20d-94fb-4c59-9ac8-210e91f09009,,24/08/2023 16:09,24/08/2023 16:15,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
dc1edc11-7327-4ba9-9084-8a9bb2fd916d,Outcall,Feedback,UnProfessional Behaviour,,baf841e6-ea9a-445b-9ca8-ba499a6a0908,,24/08/2023 20:55,24/08/2023 21:03,24-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
02394442-7771-4771-9a94-b07769e1c50d,Email,Order Related,Delayed,,c87e4cb4-31e6-4ab1-92d1-caad8c3dd443,,24/08/2023 19:43,24/08/2023 19:44,24-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
5d6c8fd9-0564-48ee-8f3c-037fe9a859e8,Inbound,Returns,Reverse Pickup Enquiry,,8cf90b45-69d4-4177-81a2-6f421754a4f6,,24/08/2023 21:46,24/08/2023 21:47,24-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
4fa57193-1522-4942-aa63-a038760aaf47,Inbound,Order Related,Order status enquiry,Very good coustomer support,ea399ac1-8edc-4043-83b5-2649560d2482,,24/08/2023 14:03,24/08/2023 14:07,24-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
fe2b598d-19e9-4e59-996c-cdaf282f3d95,Outcall,Order Related,Customer Requested Modifications,,c4070f67-a057-472d-87e6-7524338b671f,,24/08/2023 11:58,24/08/2023 14:39,24-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
3031a29e-6e36-488f-991f-e99d438c89d2,Outcall,Returns,Reverse Pickup Enquiry,,3af00887-6be6-482d-ad2a-23513339ba28,,24/08/2023 17:06,24/08/2023 17:11,24-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
2c005d99-41df-4fd0-b191-91962d312db9,Inbound,Returns,Reverse Pickup Enquiry,Nicely deal,a1ac0b8a-ef69-4e32-875b-a2a98f0fb703,,24/08/2023 18:52,24/08/2023 18:59,24-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
a2cd750a-14de-4aef-bd26-c051bd394dc9,Inbound,Returns,Return request,,09e6f429-ae23-44f6-a658-bb072feb2293,,24/08/2023 19:22,24/08/2023 19:33,24-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
81dcac34-70ed-43b7-97f4-7cd96174a4f1,Inbound,Returns,Reverse Pickup Enquiry,,1c21eba9-ee87-42fa-9b54-478e8e25339f,,24/08/2023 19:41,24/08/2023 19:45,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
c8beaea6-152f-40e0-9c7e-da8be9213120,Inbound,Returns,Reverse Pickup Enquiry,Her voice is so beautiful?. Very respectful behavior. Thank you mam for understanding my issue. Thank You??,88efcf75-b582-493d-b94b-a90ac9cb8450,,24/08/2023 20:00,24/08/2023 22:45,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
8e153b09-262a-4460-b0de-321190a83826,Outcall,Returns,Reverse Pickup Enquiry,,af263c1a-c598-4e0d-8e14-c8a576392da7,,24/08/2023 20:00,24/08/2023 20:06,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
f8313848-aac7-452c-95a6-9ae2fffe4976,Inbound,Returns,Reverse Pickup Enquiry,,fd0669e4-b47d-494b-92ea-8369b1f81302,,23/08/2023 08:32,24/08/2023 09:13,24-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
a9d3e838-2dc4-4f4b-9224-48469c815334,Outcall,Returns,Technician Visit,Very good call sapoter,0c577abc-112e-4ee9-8c0a-b6bff8bebed0,,24/08/2023 12:13,24/08/2023 12:15,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e4d18e46-c26e-4013-81e1-5cc46f33cc90,Outcall,Refund Related,Refund Enquiry,No nice service ,78c94967-fa4e-41c5-8dda-eda125658006,,24/08/2023 16:11,24/08/2023 16:11,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2375c46f-274d-416d-a5b0-cc37ca3a0a8c,Outcall,Order Related,Installation/demo,,37bd1f74-59be-46e5-bf3d-3f7b076fab24,,24/08/2023 20:08,24/08/2023 20:11,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
4bfc3586-a7f2-4d0b-84a5-80071a53cf71,Inbound,Feedback,UnProfessional Behaviour,Thanks??,7483fd77-51d1-4937-83c6-b778d713d344,,24/08/2023 10:07,24/08/2023 10:11,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cf46697f-0242-4be9-840a-e2d139b15943,Inbound,Order Related,Installation/demo,,5df69027-d659-429d-8cc3-2c3514c8d24b,,24/08/2023 21:32,24/08/2023 21:39,24-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
8093a25f-9bc2-46da-b180-5db3fbe398c4,Inbound,Returns,Reverse Pickup Enquiry,,400f4edd-caec-434a-9c17-b6791c6a11d4,16/08/2023 01:37,24/08/2023 00:49,24/08/2023 10:08,24-Aug-23,ALIGARH,LifeStyle,363,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
445060e6-a4e0-46cd-a27a-dbd06ee4c92c,Inbound,Returns,Reverse Pickup Enquiry,,d31a7a7e-00bb-4a03-82af-2b8c676bbffc,,23/08/2023 11:22,24/08/2023 11:40,24-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
68f6bd2a-03c8-4b56-ab56-590ecc14abfa,Inbound,Product Queries,Product Specific Information,,0f4a52aa-9218-48dc-a2e2-a81f9b8d6404,,24/08/2023 11:20,24/08/2023 14:13,24-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
226f8a38-7f83-46b6-a40d-61151877423a,Inbound,Returns,Fraudulent User,Mera aabhi tak samsya ka samadhan  ,094950e3-7b05-419d-bda0-4286db68d4a6,20/08/2023 08:08,23/08/2023 14:51,24/08/2023 07:02,24-Aug-23,SAMASTIPUR,Electronics,999,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,1
60c0285c-829a-47a0-a8eb-ee2c328753c3,Inbound,Order Related,Invoice request,,1a326e60-f94c-4dfe-b9b2-c0bfbd490ec4,,24/08/2023 00:55,24/08/2023 00:56,24-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
6ed14ca9-14eb-45e4-a365-54bb2eb88adf,Inbound,Order Related,Order status enquiry,,45987cc3-0a61-4731-8422-3456113315ba,,24/08/2023 08:41,24/08/2023 10:02,24-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
fe30a30b-9528-4221-b950-cab28fa7672b,Inbound,Returns,Reverse Pickup Enquiry,,c2464e32-7534-4654-9222-f5189953c85b,,24/08/2023 12:59,24/08/2023 12:59,24-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
75b0bcc3-e445-4b06-8fce-c64e5348acbd,Inbound,Product Queries,Product Specific Information,,badc5d65-10b1-4115-8c8d-28dd15de83b9,,24/08/2023 21:52,24/08/2023 22:01,24-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,3
a1ec9b16-2347-4ed2-96d6-8cb5bc9b929a,Outcall,Refund Related,Refund Related Issues,,5ddac19d-492d-42f8-9e8b-e90e5a1efdca,16/08/2023 12:05,23/08/2023 11:29,24/08/2023 00:42,24-Aug-23,THANE,Electronics,12990,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
4812b73f-a6a8-45e9-af5f-965ccdeb8927,Inbound,Order Related,Order status enquiry,,5f75ac35-5933-4056-927c-def45efc02bc,,24/08/2023 10:13,24/08/2023 12:07,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
ca94b5b7-b6c5-4007-8758-13152d6fcd91,Inbound,Refund Related,Refund Related Issues,,4b830832-9482-4bbf-ab35-862af2f13334,28/07/2023 19:13,24/08/2023 12:58,24/08/2023 13:00,24-Aug-23,LUCKNOW,Home,664,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,4
ff014608-cfe0-4b89-8c9f-9e8af7a465f3,Email,Order Related,Delayed,,29114dc0-d57e-497b-9515-c310a08ed345,16/08/2023 17:57,23/08/2023 23:22,24/08/2023 06:53,24-Aug-23,AHMEDABAD,LifeStyle,485,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
ceae0dfc-1357-4caf-a435-f4d67451d16f,Inbound,Returns,Reverse Pickup Enquiry,,71eb0296-56a6-41bb-9a5b-00881a877994,,24/08/2023 10:40,24/08/2023 14:04,24-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0c340c68-ffee-4f33-b07d-becf381a50e0,Outcall,Payments related,Payment related Queries,Unblock my account ,b9e9acac-2114-450d-90ab-d14878e86ae4,,24/08/2023 16:45,24/08/2023 18:35,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
3bcb1c41-12f3-489f-b0cf-98df86897a61,Inbound,Order Related,Delayed,,f8b4162c-697b-4592-a5f8-2a86c0c1a0e5,,24/08/2023 11:06,24/08/2023 11:06,24-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e5ac1f39-e8c0-44e2-9b6d-ea61ddc9d736,Outcall,Returns,Reverse Pickup Enquiry,,7c33beb8-29a3-4004-aa87-e9eb8f38806d,,24/08/2023 11:23,24/08/2023 11:25,24-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
f1766ef9-2a30-47ab-b3e7-b520f1c018ed,Inbound,Returns,Service Centres Related,,b3f4c280-e297-40c7-8939-635130330167,05/04/2023 10:30,23/08/2023 21:14,24/08/2023 08:07,24-Aug-23,NUZVID,Electronics,1799,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,4
23e7cdbc-1cf3-49cb-ac28-4fb665419052,Inbound,Returns,Reverse Pickup Enquiry,Very good,090b913b-a00e-466d-a970-0323e558d46b,,24/08/2023 22:29,24/08/2023 22:30,24-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
277629a0-4c95-400b-9f2c-c43802c5b690,Inbound,Order Related,Installation/demo,,2c71055c-6b5e-4976-8467-9e49ccfaec67,,24/08/2023 21:21,24/08/2023 21:22,24-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
f29445aa-de20-4d5b-b3be-fc997feab549,Outcall,Returns,Technician Visit,,8e0bd3e9-76b8-4025-bbcd-1e624f92e6e2,08/08/2023 21:11,24/08/2023 16:13,24/08/2023 16:17,24-Aug-23,VARANASI,Home Appliences,16999,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
b4a7213d-1a3e-4ed3-95de-59bab8fee9c1,Inbound,Order Related,Installation/demo,,6e76ca4d-8f50-49bb-a84e-3ec2a9e09de6,,24/08/2023 10:25,24/08/2023 10:36,24-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
f8719ffb-3978-4002-aa49-e0f05fdd95e4,Inbound,Order Related,Delayed,If provide the delivery wishmaster number it's more better & better so That we can call directly thanks ,31c92081-9d35-4396-957c-33aa8b8666b1,,24/08/2023 10:55,24/08/2023 10:58,24-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
de108277-048c-4503-ba30-ba754468ddbc,Inbound,Returns,Return request,There must be some action against such traders who are selling defective items ,89cdedc0-a4e1-4beb-8ecc-eac4cbe2c3f2,09/08/2023 22:04,24/08/2023 00:47,24/08/2023 00:49,24-Aug-23,ALLAHABAD,Electronics,999,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
cfc340c6-abc3-4d15-b92c-4d417fdf8feb,Inbound,Order Related,Order status enquiry,Very good ,b9f8b81d-e594-44eb-94f4-277c7d2fdd87,,23/08/2023 17:05,24/08/2023 23:01,24-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
3d1bf7fe-186f-4cda-acfd-4962d7b3d627,Inbound,Returns,Reverse Pickup Enquiry,The information is given is all wrong,77a62be1-7c76-4e21-8952-34ac27c8dc9e,,24/08/2023 22:28,24/08/2023 22:40,24-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
efbd4278-72a4-406b-94ba-fb1f9abb3894,Inbound,Returns,Wrong,,8d779adf-bf6f-46eb-ab43-3dd84a5f0677,09/08/2023 16:30,24/08/2023 08:50,24/08/2023 08:59,24-Aug-23,JHUJHUNU,LifeStyle,769,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
5f5f4901-5c7a-484e-bad1-1878a795f1eb,Inbound,Product Queries,Product Specific Information,,3694729c-0250-4d18-93e4-3a066f5e8560,,24/08/2023 09:38,24/08/2023 09:45,24-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,4
79ad2c49-091a-44f0-8133-ccefce3e4c37,Outcall,Order Related,Delayed,,7a7010d8-2554-471e-9a36-b05c59278bb7,,24/08/2023 16:05,24/08/2023 16:05,24-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
6ae85641-d1bb-45c3-9f24-d33bc5801cec,Inbound,Refund Related,Refund Enquiry,,92f494a1-6a65-41d5-a752-4267a8cbe9f6,,24/08/2023 19:26,24/08/2023 19:34,24-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
a72798a8-5e9e-4a94-b521-982c20cd93b8,Inbound,Order Related,Invoice request,,9017f031-4d48-4b07-ae86-1b71982d04d6,,24/08/2023 19:17,24/08/2023 19:31,24-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
16cb9719-19d1-421a-b9f6-6dbd69aab76f,Inbound,Order Related,Delayed,Very nice,7c01bb81-5d1b-4221-916a-a7b3c613d34a,17/08/2023 23:50,24/08/2023 14:30,24/08/2023 14:31,24-Aug-23,GURGAON,LifeStyle,269,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
feae464a-1c43-4bd1-ac07-56b47ca66226,Inbound,Order Related,Delayed,,9006e85e-ab74-4289-8a80-e240550b9146,02/08/2023 11:44,24/08/2023 10:43,24/08/2023 10:44,24-Aug-23,AMBALA,Home Appliences,44969,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
871af8aa-712b-476e-99ab-04a91ea46e4b,Inbound,Returns,Reverse Pickup Enquiry,,c2b3d750-ec47-4532-8980-7060e75aa18a,,24/08/2023 07:23,24/08/2023 07:32,24-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
f82ccb37-4553-48aa-8a68-02dbc92471eb,Outcall,Order Related,Unable to track,,35dfd394-cb1b-4398-bd2f-9b7e60623261,,24/08/2023 15:39,24/08/2023 16:53,24-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,1
4778250c-1713-48da-9736-733ffa0a83ae,Inbound,Order Related,Order status enquiry,No,e6cbdd16-25b3-485c-937e-e229c4ba20ae,,24/08/2023 18:35,24/08/2023 18:36,24-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0f8c7ee5-d932-46ac-b6f1-8f0497d59457,Inbound,Returns,Reverse Pickup Enquiry,,a3032c64-3243-48ad-8a34-39ea3fd2a129,,24/08/2023 13:24,24/08/2023 13:26,24-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
bbc8c449-eb27-4dae-b814-11519d55b9d7,Inbound,Order Related,Priority delivery,,b167e8f4-efb9-431c-be75-8fc9450a69a9,,24/08/2023 21:29,24/08/2023 21:36,24-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
1bb1ed6e-e8e4-478b-a75f-c83f39fd028c,Outcall,Returns,Reverse Pickup Enquiry,,1ffecc69-e06a-4ad1-9269-468d0f4b1603,,24/08/2023 10:18,24/08/2023 10:33,24-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,3
3dca3175-1491-405f-b25a-62897a236bdf,Inbound,Returns,Service Centres Related,,5eef3961-ac31-4e2f-bc7f-3f2b9de2cda6,,24/08/2023 11:46,24/08/2023 12:19,24-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,4
96ad7d33-6e23-4253-816b-6970275beb0f,Outcall,Product Queries,Product Specific Information,Good ,825d4a47-6189-4306-a80d-368a03b5ffe4,,24/08/2023 15:39,24/08/2023 15:41,24-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
b3ff8cd5-4b13-44c8-bb61-4610457c0b90,Inbound,Returns,Return request,,c70268b4-8c35-463a-87f3-f39497383fbc,,24/08/2023 18:13,24/08/2023 18:18,24-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
97ddae27-5975-4611-b0cc-dc98f8dda10b,Inbound,Order Related,Delayed,Nice,86c120ab-1f69-4cc0-b05d-037ac10a6894,15/08/2023 16:02,22/08/2023 16:48,24/08/2023 18:50,24-Aug-23,JAUNPUR,Electronics,1499,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dc51e548-0365-49b7-bb1e-0e744826a5d6,Outcall,Returns,Reverse Pickup Enquiry,,86d7cd53-0efa-43f6-9a82-b50783e75195,,24/08/2023 21:42,24/08/2023 21:44,24-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
28964e86-ebe7-4f44-9c0e-e41ede65bdbb,Inbound,Returns,Reverse Pickup Enquiry,,0001de87-0dca-4ef4-93ae-4da06b1cd129,,24/08/2023 07:43,24/08/2023 07:48,24-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
c7b14c84-d597-4c11-a20a-a3e2b6819343,Outcall,Refund Related,Refund Enquiry,,4bfa46c5-24a6-4c9a-92c4-578c42470d62,,24/08/2023 12:50,24/08/2023 12:57,24-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
c9e618df-82cb-4b88-adbe-17903e98c1bf,Inbound,Cancellation,Not Needed,,30b8fba0-78fb-46ad-a26b-f2b42a96546d,,24/08/2023 11:20,24/08/2023 11:25,24-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
76a1dc59-1535-4e16-aebf-13c86a14fa11,Outcall,Returns,Reverse Pickup Enquiry,,e469424c-62de-4e15-98c2-473b8afee40d,,24/08/2023 12:57,24/08/2023 13:17,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
10291fbc-fda3-4266-89d4-7a59cf098d5b,Outcall,Returns,Reverse Pickup Enquiry,,dfdba852-a6c2-445c-86cb-8e82be910721,,24/08/2023 16:33,24/08/2023 16:35,24-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c12c1a6d-0701-4aff-9e57-ad52b0b09afb,Inbound,Order Related,Order status enquiry,,b5f4a505-0244-4e68-9df6-349a1a61478d,,23/08/2023 19:47,24/08/2023 19:25,24-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
e5992e7f-8f0b-4aa6-b4fe-aafc5236b32f,Inbound,Order Related,Installation/demo,thanks   sister,21d77f17-a332-422a-8b70-00aa9ad51323,,24/08/2023 00:54,24/08/2023 00:55,24-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c5daa234-a102-4070-9e22-f824a7bd85c3,Inbound,Returns,Reverse Pickup Enquiry,,ee5f255f-5f91-41d3-a03a-527ce3fdc259,,24/08/2023 07:20,24/08/2023 07:26,24-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
f6bce439-7edd-4636-9d6b-51281e13cd93,Inbound,Returns,Return request,Very good ,c3ed330c-6a99-4199-a2b4-9ca52b064a0f,,24/08/2023 12:16,24/08/2023 12:19,24-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
d90dc6be-10dc-4309-8339-3de1408ad41a,Inbound,Product Queries,Product Specific Information,,7df09a94-ffa7-4eb9-a3c0-7f5918e44ebb,,24/08/2023 18:24,24/08/2023 18:26,24-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
c319d754-42b1-4b1e-acb2-756903e51c4c,Outcall,Order Related,Seller Cancelled Order,,827345dd-569c-42d7-a892-ce18934797be,,24/08/2023 09:49,24/08/2023 09:53,24-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
90420818-9432-418a-bdd8-c0dfe7d5d431,Inbound,Order Related,Order status enquiry,Nice to communicate with customer ,22b57582-479e-41b5-8057-e0e5ad431ce6,,24/08/2023 10:42,24/08/2023 10:56,24-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
96ca00ae-f59e-4956-9d95-c064906852d0,Inbound,Returns,Service Centres Related,,2bdb0195-8f59-4926-9060-9fc9727cfbf1,,24/08/2023 18:27,24/08/2023 18:29,24-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
c6525688-d942-410e-9dd0-d7ea9880846c,Inbound,Order Related,Delayed,,aef7cc4b-17c1-49a1-85eb-01523a629b09,14/08/2023 11:34,24/08/2023 08:38,24/08/2023 08:56,24-Aug-23,KHALAPUR,Books & General merchandise,407,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
04688ad4-f02b-431b-8b98-338a798ce3c1,Inbound,Returns,Return request,,6bc4b13e-a314-4d9e-a2a9-c7a8402a3646,,24/08/2023 19:47,24/08/2023 19:51,24-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
175fe25a-7873-48ac-8855-c37cafa95a81,Inbound,Returns,Service Centres Related,No solution my problem ????,80eae6e7-bc1f-4e42-b54d-85f3dd733e69,,24/08/2023 11:13,24/08/2023 11:16,24-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
29d9c9c8-9b13-4512-899f-794070d84812,Outcall,Feedback,UnProfessional Behaviour,,9d1f5d2d-56b5-44d7-a030-7c2993191927,,24/08/2023 13:03,24/08/2023 13:06,24-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4619e0ea-16ea-43ea-8467-18e6861e114a,Inbound,Returns,Missing,Ok,589c2084-8bc0-4649-8a91-c70fd5529643,,24/08/2023 13:14,24/08/2023 13:16,24-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4fc47492-6f53-417f-9046-cc12ead0bee5,Inbound,Order Related,Delayed,Good ,8101fecd-c653-4d45-8660-4ba16d6c08f2,18/08/2023 06:57,24/08/2023 07:07,24/08/2023 07:07,24-Aug-23,VARANASI,Books & General merchandise,189,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
0fba2811-b489-48ed-900b-033b47333d54,Inbound,Returns,Return request,Please provide reginal Telugu speaking customer care executive ,4e1d0712-50ca-4c60-88e6-bb49367c2540,,24/08/2023 19:03,24/08/2023 19:04,24-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
0cb62905-765e-44d6-a3a2-1bc004d1cf37,Inbound,Returns,Reverse Pickup Enquiry,Good person,5e448fb1-ac16-42fa-921d-22acfe58062a,03/08/2023 17:40,24/08/2023 10:28,24/08/2023 10:33,24-Aug-23,JHARSUGUDA,LifeStyle,1289,,Logan Barnett,William Park,John Smith,31-60,Morning,5
14413d90-8dee-4b6c-90b8-d32bfaf838ac,Inbound,Refund Related,Refund Enquiry,Very xcellent ,1775e2b5-5afe-430f-bbaa-e9c809722342,,24/08/2023 10:03,24/08/2023 10:18,24-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
d9c8e043-9299-4de5-bacb-0eb9746af598,Inbound,Returns,Reverse Pickup Enquiry,5,1283ca1a-756e-4f0d-9312-4941d9003fdf,,24/08/2023 12:05,24/08/2023 12:09,24-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
e49217a6-e51d-48a5-a997-6788a8b78e4d,Inbound,Returns,Reverse Pickup Enquiry,,85ecb0fa-01d3-41ee-937d-7f0fb56f3897,,24/08/2023 22:20,24/08/2023 22:46,24-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
6653007b-bf36-4aac-8ab7-6c9e951daa75,Inbound,Returns,Fraudulent User,,7d2cbcee-0adc-4f1e-91fa-720853c8c26c,,24/08/2023 20:01,24/08/2023 20:02,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
954fb763-4951-406f-985e-6e698a78ad45,Inbound,Returns,Reverse Pickup Enquiry,,9b4fbbe1-1e50-465f-8adf-db3b8dc13de7,,24/08/2023 11:02,24/08/2023 11:04,24-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,2
6aba922f-1cae-442f-b25f-840b3067d0b6,Inbound,Product Queries,Product Specific Information,Shopzilla manipulating price,28429b23-c6c3-45c7-84f9-f5af10c1a33e,,24/08/2023 12:55,24/08/2023 13:19,24-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
e9f03f9b-f7f2-4347-8927-e6fcdc2f8cdd,Inbound,Feedback,UnProfessional Behaviour,Improve your feedback ,859f88a3-de54-46a2-bb5e-ac44eaf1deac,,24/08/2023 12:57,24/08/2023 14:58,24-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,1
15e4346f-4734-403b-87e4-f4d5a47f1c14,Inbound,Refund Related,Refund Related Issues,Good,4dd9af82-0145-4b1c-bc78-41c7c3b47f03,15/08/2023 17:14,24/08/2023 00:19,24/08/2023 00:23,24-Aug-23,NARNAUL,Electronics,35990,,Jasmine Reed,Emily Yamashita,John Smith,61-90,Evening,5
77041116-cf9c-4782-b3ca-23de9d594db3,Inbound,Returns,Reverse Pickup Enquiry,,5c463cc4-41b4-4e1b-93c3-26462ee516bd,,24/08/2023 10:55,24/08/2023 11:04,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,2
6b6f79f0-f0db-45ff-a439-65f3421381bb,Inbound,Returns,Reverse Pickup Enquiry,,55eaf042-dba0-4394-afab-1f23a925cdf4,,23/08/2023 13:18,24/08/2023 08:50,24-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
11ec944a-09fc-4725-8feb-ebbff10ba067,Inbound,Refund Related,Refund Enquiry,Thanks Shopzilla ,afb526e8-7533-4dd9-a6dc-35a63cc1dcb8,,23/08/2023 20:25,24/08/2023 11:43,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
6c65a863-80f8-4aa1-b74c-2613efed86a3,Inbound,Returns,Exchange / Replacement,,972edb85-3f87-4b52-b088-5650b37d23e2,,24/08/2023 00:26,24/08/2023 19:33,24-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
ce47d350-117d-414d-98a4-03cda5657bf6,Inbound,Returns,Wrong,,951ea972-09e6-40e3-a8a7-795e3b15032e,,24/08/2023 13:11,24/08/2023 13:12,24-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,2
59f34cc8-5c0b-4de5-a4ed-8b1cef41ed41,Inbound,Returns,Reverse Pickup Enquiry,,125eeada-eaa0-485f-9852-5869f6be8e68,,24/08/2023 13:06,24/08/2023 13:06,24-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
40749a11-85ae-4f6c-8115-94e7a7a3324f,Inbound,Returns,Reverse Pickup Enquiry,,052df5d8-b263-494f-8ab5-a26e746de824,,24/08/2023 11:49,24/08/2023 11:51,24-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
b7497932-bc03-43bc-84cd-476e96ab5bc0,Inbound,Returns,Exchange / Replacement,,9e2a12ed-b36f-40ab-92da-fc2645648724,,24/08/2023 18:23,24/08/2023 18:24,24-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
57365ac1-524e-4951-9b2d-485f36c66904,Outcall,Returns,Reverse Pickup Enquiry,,2c575c9b-371d-4974-83e7-9de69c537368,,24/08/2023 19:42,24/08/2023 19:46,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
19ed8633-8e0d-478f-9100-ba97aa5013e9,Inbound,Returns,Reverse Pickup Enquiry,,48c43d74-8f75-4f6b-b372-ee2ed838346c,,24/08/2023 10:21,24/08/2023 10:26,24-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,4
dbc781f3-7c32-439a-ac9f-f34e63be4251,Inbound,Shopzilla Related,General Enquiry,,f9d1579c-d7b3-4e0b-b2ee-829ceaf05151,,22/08/2023 00:01,24/08/2023 17:18,24-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,1
f6c5d61e-1b52-44a8-bd60-4328728b6548,Inbound,Returns,Technician Visit,Please talk with some brand service partner (butter fly) to give service and received call when service required.,e47e1f93-cfba-4396-aef6-50e349418ea6,14/08/2023 19:26,24/08/2023 14:17,24/08/2023 15:11,24-Aug-23,SAMBALPUR,Home Appliences,1799,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
3f1499ab-2465-4d7c-b2ce-69168be538ec,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,5c392387-6fad-4f4b-8972-d99d15c8e390,,24/08/2023 06:10,24/08/2023 06:13,24-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
d19daed0-d5ac-4cb1-a4c3-1b9d0173a63b,Inbound,Cancellation,Not Needed,,cc26fe7c-9f99-47c1-af6a-70cf303d80d6,,24/08/2023 10:02,24/08/2023 10:09,24-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,5
cd546171-31c5-4344-b735-79969cce8b18,Email,Refund Related,Refund Enquiry,,c757218f-4b63-466b-b790-16fdb55e12f2,,24/08/2023 14:53,24/08/2023 15:19,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
fa2b000e-f836-4551-9cf3-e66d03d71a6c,Inbound,Returns,Reverse Pickup Enquiry,All are good ,1f09ed85-0bbc-4ca8-8216-2277568283b5,,24/08/2023 13:19,24/08/2023 13:28,24-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
f5b34d69-a7a4-4149-b039-5504babccb06,Inbound,Payments related,Wallet related,He was supposed to transfer the call to senior but call got disconnected in between. ,f0c269f8-38b5-44f9-8c5b-7e42eae675c7,,24/08/2023 12:38,24/08/2023 12:41,24-Aug-23,,,,,Jessica Sawyer,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
cc2e88ed-83dc-48ee-9690-6f0d76d52994,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk to me,8270ea08-5316-40f5-bb3c-d18924308d22,,24/08/2023 13:58,24/08/2023 14:00,24-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,1
d42883f6-47d2-41f2-a9f8-7ad0931b8f4b,Inbound,Feedback,UnProfessional Behaviour,,a46c7f28-fa11-4fa4-9f49-2addaf724222,,24/08/2023 15:25,24/08/2023 15:26,24-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
5bc8ed84-fdbc-470c-8424-a33262a0f3a4,Inbound,Returns,Reverse Pickup Enquiry,,f72be929-42bd-4963-9020-6df0dbbbb9e5,,23/08/2023 19:09,24/08/2023 10:23,24-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,2
a1347d72-005f-4645-84a9-1f75eac3df19,Inbound,Returns,Reverse Pickup Enquiry,5,aba0ef57-6673-4a84-8d49-e94f1ce8794d,,24/08/2023 07:32,24/08/2023 07:54,24-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
b1fb93f3-5cb1-4c14-9171-a7ccb54598aa,Outcall,Order Related,Order status enquiry,,e6553bbd-04f5-4379-b84c-6236c65fcd9c,,24/08/2023 20:18,24/08/2023 20:22,24-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
eafb4e53-204e-4b62-bc22-82bad6344527,Inbound,Returns,Wrong,,f15ba84a-fe83-4bb0-94ff-33e0f4f01c0a,17/08/2023 17:48,24/08/2023 06:58,24/08/2023 07:00,24-Aug-23,ETAWAH,LifeStyle,1174,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
7c9a7773-fbf9-42d6-a4a7-d6c9146d6c55,Outcall,Returns,Reverse Pickup Enquiry,,058c9714-f98f-4f44-9294-a80e9f3f048d,,23/08/2023 18:51,24/08/2023 13:34,24-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
2ec757b1-3ea3-4ca2-a662-3d760bc775ff,Inbound,Refund Related,Refund Related Issues,Very bad service ??,3e45b21b-1936-4f01-a96b-4465596f3bf6,,24/08/2023 08:49,24/08/2023 10:21,24-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,1
b3c42ebf-0128-48ee-98a3-4af7e25bcd4a,Outcall,Returns,Return request,5,301e59e1-6c7a-48e1-bfc1-bc1505434b42,,24/08/2023 17:52,24/08/2023 17:55,24-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
295b1984-9426-441a-8978-b3ffca1a4016,Inbound,Returns,Wrong,,5ee6c5f5-28ae-41e8-abb8-0e5a576aa155,,24/08/2023 18:20,24/08/2023 21:05,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
0da94905-13da-4e98-a8eb-2d79c04a7a46,Inbound,Returns,Reverse Pickup Enquiry,,5ddc16aa-1870-4d97-a79d-7edfc04e3794,,24/08/2023 20:05,24/08/2023 20:09,24-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d01cfe2e-0121-40f8-86ae-6737b7d37f27,Inbound,Returns,Reverse Pickup Enquiry,Please provide us Return and cancel option ,7b7fc715-dd6f-4133-bdad-7869043233dd,,24/08/2023 21:08,24/08/2023 21:13,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
1ecdae86-e3a0-4bdd-8297-b2a6b8249750,Inbound,Returns,Reverse Pickup Enquiry,,1f4c3f8d-9c6b-434c-9400-97ea608743b5,,24/08/2023 22:50,24/08/2023 22:53,24-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
f31598e9-7b72-4bcc-aec1-fd7cd670719e,Inbound,Returns,Return request,"Dear Shopzilla,Do not provide the authorisation to any one who just use to play with customers. ",0a6a2b48-ba59-41fc-8d3c-35dab5396574,,24/08/2023 10:18,24/08/2023 10:19,24-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
3c0aea0c-3213-46dc-b8fd-bf36809c1afe,Inbound,Returns,Exchange / Replacement,,6a42bbae-5eeb-4357-b480-09cb20f5e794,,24/08/2023 10:30,24/08/2023 10:32,24-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
5f228e50-c0da-4eeb-8ed5-14d97674ef41,Outcall,Returns,Reverse Pickup Enquiry,Good response ,698a51be-8702-4282-bb30-f7ef8e0a3af4,,24/08/2023 18:31,24/08/2023 18:33,24-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
92fbe98e-a50f-4901-9330-c99d89697a54,Inbound,Order Related,Order status enquiry,"Nothing Else, Thank you",59fb0557-f9fc-484f-83ad-1813ade128e9,,24/08/2023 12:13,24/08/2023 12:17,24-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
956358f8-cc59-4785-8d25-728bbcce86f3,Outcall,Order Related,Delayed,Thanku So Much Aap Ne Meri Request   Thankyou So Much.??,0b361bf8-dd77-42c9-8d32-ab8499c0d14d,22/08/2023 19:41,24/08/2023 17:04,24/08/2023 17:05,24-Aug-23,KANPUR,Books & General merchandise,256,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
ac983d25-089b-424a-ab77-8c286500c72e,Inbound,Returns,Service Centres Related,Good,35c3c859-db3a-4d66-a1cf-63140e3a4ca7,,24/08/2023 13:22,24/08/2023 13:49,24-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
34309528-58b2-44b6-86b0-bd47f03125b3,Outcall,Returns,Reverse Pickup Enquiry,I,2c6dfd5e-d314-4bc7-a21d-4f7e6b336b2a,15/08/2023 18:41,24/08/2023 17:51,24/08/2023 17:53,24-Aug-23,PUNE,Electronics,1299,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
175dfe4f-0cfc-4f9a-b263-daf35f65f56e,Inbound,Product Queries,Product Specific Information,Please give update timely after the product is dolevered ,8a7986e2-7f05-48a4-b7fd-264c37d05e22,,24/08/2023 18:03,24/08/2023 18:28,24-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,3
ad3718e0-606c-4456-83ca-e6093f049333,Inbound,Returns,Service Centres Related,,11853917-74cb-4f8b-a637-4117bf4aa19e,19/08/2023 09:04,24/08/2023 13:28,24/08/2023 14:17,24-Aug-23,RANIP,Home Appliences,34982,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
395551ab-2d12-4d83-94f6-33ad5c617afa,Outcall,Cancellation,Not Needed,Very good ,5141b4f6-0178-47c0-851b-3ea1bb94128c,,24/08/2023 22:00,24/08/2023 22:05,24-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
23b38c1e-baa7-4192-b93b-1a5732493461,Inbound,Cancellation,Not Needed,,37a02751-92d2-4710-a479-bee945dbe502,,24/08/2023 09:40,24/08/2023 09:57,24-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
213c0a4c-11fa-4771-8c24-cce76cac65d7,Inbound,Order Related,Priority delivery,,6e712627-3a1f-4dda-aed8-17e5585b4eb7,,24/08/2023 08:22,24/08/2023 08:23,24-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
69f4d28a-f679-4937-9060-ba6b0e16c3d6,Outcall,Order Related,Installation/demo,,0b448b24-e54c-4ca9-91f0-f18b8ee174bc,,24/08/2023 16:13,24/08/2023 16:14,24-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
0e637667-2772-4adf-b733-78f5db5aefbd,Inbound,Order Related,Customer Requested Modifications,,ddfd126a-8d2a-4d92-a4a0-7e5eecbc8208,,24/08/2023 11:21,24/08/2023 11:23,24-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
945b33f7-8365-4b3a-b845-8cb7232c267e,Inbound,Order Related,Priority delivery,,f0e3036b-ccbc-4a9e-8fb9-70dc3f8f17d8,,24/08/2023 19:41,24/08/2023 19:43,24-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
f9144bc3-60e2-49b1-a723-df1b38dab006,Outcall,Returns,Reverse Pickup Enquiry,very good person ,c85ed6a0-8e28-492f-807c-b5cf2e64bcb1,,24/08/2023 20:28,24/08/2023 20:31,24-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
dc23f237-7811-4d32-a9a2-b3dac2491c7e,Outcall,Returns,Reverse Pickup Enquiry,,59ffa53e-be23-47d4-bd3d-683e3c1ba00b,,24/08/2023 14:26,24/08/2023 15:31,24-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
dcd9146d-60db-437d-89d3-1254c8652662,Outcall,Order Related,Order status enquiry,,adee5926-e4d3-4617-9e58-d69a86d05f58,,24/08/2023 17:12,24/08/2023 17:15,24-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
48b83749-1494-4cbd-a7d6-abba0c0b4d8b,Outcall,Returns,Reverse Pickup Enquiry,Nice to talk to u mam,d346b5c5-31c7-4ab4-bc22-dee06639aba0,,24/08/2023 20:06,24/08/2023 22:38,24-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
1d82b78f-74bd-4e85-b9ca-2b060c377338,Email,Order Related,Delayed,,798d5e1c-0b6a-4d78-94cc-d586a2a4368f,15/08/2023 16:41,24/08/2023 16:30,24/08/2023 17:22,24-Aug-23,RANCHI,LifeStyle,629,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,1
f6b9a0aa-dc15-404a-9cb6-fd3b2441475a,Inbound,Returns,Reverse Pickup Enquiry,,94c43432-2a82-4ba2-a1bd-859231e4e198,03/08/2023 15:53,21/08/2023 22:56,24/08/2023 20:50,24-Aug-23,AURANGABAD,LifeStyle,2099,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
fec21bfc-8c44-4f7f-acbd-685ec1c34488,Outcall,Returns,Exchange / Replacement,Ryt talk,772e5b39-f0e4-4148-b545-39c5e93c98e7,,24/08/2023 17:54,24/08/2023 21:56,24-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
402e1785-7b0b-4d5b-a115-ad2dd3cffde0,Inbound,Feedback,UnProfessional Behaviour,,67cbdfcd-9b51-4708-9aef-1a6b04d4a416,,24/08/2023 18:24,24/08/2023 18:25,24-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
0e0cf6ed-ed90-4dd9-b16f-7164c1eb6d31,Inbound,Returns,Fraudulent User,I have raised 2 request still not resolved.. Pls focus on issues specifically on quality.. ,ce53b327-42b7-47ab-9d72-c2d7a8a814d7,,24/08/2023 23:34,24/08/2023 23:41,24-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
3f3beb72-9238-4083-87a2-afb4544c33d5,Inbound,Returns,Return request,good,c079bd61-bed1-4b33-86ca-98c0f65b1561,,23/08/2023 20:20,24/08/2023 18:09,24-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c010aced-3fba-4a9e-91b6-3b0145a2011c,Outcall,Order Related,Installation/demo,,c0abeb83-717a-43ce-ad28-0abfa5bfa0e5,,24/08/2023 17:28,24/08/2023 18:06,24-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
839f1599-0acd-446f-a762-332250625e99,Email,Order Related,Delayed,,7460ba7c-6dc6-45ab-a91d-bbda6171a970,,24/08/2023 16:40,24/08/2023 16:44,24-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0a0af18b-d2b1-407d-b4db-f9228ec26089,Outcall,Returns,Fraudulent User,,d6c8aede-fa9d-4a7d-937d-395d447708f8,,24/08/2023 17:45,24/08/2023 17:45,24-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
99e2eeed-3270-4332-a19d-7d73971e9585,Inbound,Returns,Reverse Pickup Enquiry,Senior executive disconnected my call ,3f96eb46-af44-4208-9277-6f9c6dccde7c,,24/08/2023 18:52,24/08/2023 20:11,24-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
56640e33-df79-4ffe-8396-3f997b183224,Inbound,Returns,Return request,,f416fc46-21de-4fe8-a666-553fc3a2162f,,24/08/2023 14:56,24/08/2023 14:59,24-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
5dcfec60-9b32-45bb-bc4d-84193ff82f50,Outcall,Returns,Reverse Pickup Enquiry,Good,c08ae1e8-0444-4d87-822e-1581f57bc0bd,,24/08/2023 18:04,24/08/2023 18:14,24-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
0f767af5-be19-45f6-949f-37088ecc6845,Inbound,Returns,Reverse Pickup Enquiry,Very poor,1111eaf8-82b1-4492-9e05-1ab3049bfb95,03/08/2023 21:20,24/08/2023 00:36,24/08/2023 00:40,24-Aug-23,JHANSI,LifeStyle,759,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,1
c2f5c645-67d2-47a7-8a2b-c5c0b2fed2a1,Outcall,Returns,Reverse Pickup Enquiry,,b3718b67-5477-4efc-b948-4c95311f1ec0,,24/08/2023 16:25,24/08/2023 16:30,24-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
1bd1a238-250b-4c7c-bd22-c0b2c89f0dd1,Inbound,Refund Related,Refund Related Issues,,1802d05a-ae6d-4f72-9593-ee3e4441da40,16/08/2023 10:53,24/08/2023 18:28,24/08/2023 18:45,24-Aug-23,GWALIOR,Affiliates,199,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
b3fd17eb-2545-44ed-a221-cbe86fa76c3f,Inbound,Order Related,Installation/demo,,b1b563f7-c082-44d5-a1d5-7ccbb8906a90,,24/08/2023 10:48,24/08/2023 10:57,24-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
f1048e5b-d185-4dde-8713-13635c817371,Inbound,Returns,Reverse Pickup Enquiry,,c2f555a5-68c4-4443-a102-e75b063bcc04,,24/08/2023 08:00,24/08/2023 08:02,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
e6091c1c-4eb4-43b3-aaf5-6db39a625952,Inbound,Returns,Reverse Pickup Enquiry,"Instead of contacting always, better you allow more options such that there wont be any need of contacting customer care for every reason",f0acf1c6-0267-46bb-8244-341d5923ba64,,24/08/2023 18:03,24/08/2023 18:04,24-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
d7cb0bab-33a0-4ea8-a801-9526b983add4,Outcall,Returns,Reverse Pickup Enquiry,,3f663989-c4b3-4b68-80ce-1ca3dfc89fa4,,24/08/2023 20:46,24/08/2023 20:53,24-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
6fc685ec-c26f-4d1b-b6f9-73d435e9d3aa,Outcall,Returns,Return request,,e11ae6f5-9fbb-46f7-97f1-16e0352f7810,,24/08/2023 15:46,24/08/2023 15:51,24-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,4
eaffd4fa-eb6f-453d-9888-835cf2f38808,Outcall,Returns,Wrong,Please improve return service ,08bca37f-f28c-459e-a725-c86849ee53e6,,24/08/2023 16:46,24/08/2023 16:53,24-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c8bbb503-261b-4e8c-b178-76486eff190b,Inbound,Returns,Return request,,f4b33f7e-04d4-48ee-a7d2-4529471615cb,,24/08/2023 14:23,24/08/2023 14:25,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
c6270bc8-5217-412b-8ecc-d51e911bb5ae,Outcall,Feedback,UnProfessional Behaviour,Customer service was good ,23d8a959-db00-4560-b4d6-2a1a5649d4ec,,24/08/2023 16:45,24/08/2023 17:19,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
f8095591-396d-4316-accd-496ed7ba6fd2,Inbound,Returns,Wrong,,8e6e43cc-132d-4151-b1f2-1651b25d26a8,,24/08/2023 10:51,24/08/2023 10:55,24-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
e230bc2e-2287-47a8-a780-7f5357a7de9a,Outcall,Returns,Missing,,f9c883e1-953c-4937-a839-322e1e03eeab,,24/08/2023 21:03,24/08/2023 21:06,24-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
502d1d99-a87e-4365-84aa-47966b22aea4,Inbound,Product Queries,Product Specific Information,Nice,a925ce3c-39a8-4e9f-8c4f-70559c8b5025,,24/08/2023 13:24,24/08/2023 17:03,24-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c6a5d258-f42b-485e-bc10-f48dce1906ba,Inbound,Returns,Return request,Pls remove the product from Shopzilla if the same is not available with seller,1f218e1b-dbf1-4b96-ae8c-1aee38a7474b,,24/08/2023 07:22,24/08/2023 07:56,24-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,4
1c0338e6-d48a-4519-91db-ce008a0b7e3a,Inbound,Returns,Reverse Pickup Enquiry,,12731ff6-10a7-47ed-bd4e-94b825b60a70,,24/08/2023 19:10,24/08/2023 19:16,24-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
a89d7191-b50d-453a-bf88-07c50605294d,Inbound,Returns,Reverse Pickup Enquiry,Strong action against sellers who are sending wrong products and then not picking up the product for return. ,eaac841e-41df-4ae1-bcf5-c3508ee6017d,,24/08/2023 22:10,24/08/2023 22:20,24-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
8461eeb8-81ea-4dd5-a675-702b5eff5e63,Inbound,Refund Related,Refund Enquiry,,966a5913-1d67-4763-b151-3c732b6aa49f,,24/08/2023 23:51,24/08/2023 23:52,24-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
5e49c072-0d3c-42cd-9457-8db042d46fe9,Outcall,Cancellation,Not Needed,,8c65647d-4ec2-4338-a2e6-4178677f089e,22/08/2023 08:21,23/08/2023 16:57,24/08/2023 08:08,24-Aug-23,PUNE,Mobile,14999,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
9d8f99a5-4201-4aa5-866e-b5f7aee7ba4e,Outcall,Returns,Reverse Pickup Enquiry,,dd17d257-57e5-4d64-b647-869d01aefe6b,,23/08/2023 18:40,24/08/2023 01:55,24-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
14e94d54-d1a4-47f9-82fd-d7231b41f91a,Inbound,Returns,Reverse Pickup Enquiry,,58d55a2e-f3f7-4cfa-859e-7da7155f1b7b,,24/08/2023 02:22,24/08/2023 11:30,24-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
5d1472cb-a026-45bb-b4bb-ef781698f86e,Inbound,Payments related,Payment related Queries,,b02a8f79-a22d-4dcf-9b4f-0604a63d64a7,,24/08/2023 12:10,24/08/2023 13:24,24-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
1a8947a1-6184-4a2d-9d0e-12e509a1bee0,Outcall,Returns,Reverse Pickup Enquiry,,078a3c82-f46e-4d33-bada-7e30e2dd2f88,,24/08/2023 21:12,24/08/2023 21:13,24-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
6f23f058-7a8b-4c79-a57c-86ed7e575cff,Email,Order Related,Delayed,Good talking behaviour ,91f11977-f234-47bf-b2a5-26d3613be2c8,14/08/2023 15:15,24/08/2023 20:15,24/08/2023 20:15,24-Aug-23,HYDERABAD,Electronics,135,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
fffe0250-8050-4e44-bc56-fd1fc4fd9acd,Inbound,Order Related,Order status enquiry,,2438ea29-d454-4783-9fa9-25d4fa29bddb,,24/08/2023 10:53,24/08/2023 11:03,24-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5d8ad8b3-d14b-4b2c-b3c8-de5c95572f32,Inbound,Returns,Reverse Pickup Enquiry,,6127e904-8fe2-4a53-a9be-51dd1f2701f9,,24/08/2023 12:03,24/08/2023 12:09,24-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
db9a2e47-5d7d-4fab-89fb-530c9e07858f,Outcall,Order Related,Order status enquiry,,92243e6b-a065-419a-9643-6d1d318f7581,,24/08/2023 18:06,24/08/2023 18:09,24-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
7583060d-63fc-498e-838f-f0b8f4e296f3,Outcall,Shopzilla Related,General Enquiry,Didn't resolve my issue and disconnected the call,06f138f8-e1f0-4434-a4cb-c000d910944f,,24/08/2023 18:17,24/08/2023 18:21,24-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
fdc520d7-c94f-4505-8972-316e9f35a610,Inbound,Returns,Reverse Pickup Enquiry,,973425d2-dce2-463f-9ba5-5a7654ec8337,,24/08/2023 19:45,24/08/2023 19:48,24-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
7d86061f-843f-46f5-b654-4beb5dd981d4,Inbound,Returns,Reverse Pickup Enquiry,Good ,5df692a7-e02a-4cb2-aa78-d56236aff4d2,,24/08/2023 07:48,24/08/2023 12:14,24-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
87d24c44-10f2-408b-a706-9199a8c8a927,Inbound,Order Related,Delayed,Delivery time is so late Iam very sad to Shopzilla because late delivery... ....... Thank you to Shopzilla.... ,94966eea-e13c-4c13-80ac-062ad6036d37,22/08/2023 01:12,24/08/2023 21:18,24/08/2023 21:20,24-Aug-23,VARANASI,LifeStyle,2199,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
7aec3a23-0a57-4460-9ef0-ac11f6b687d8,Inbound,Feedback,UnProfessional Behaviour,Ok,311517e2-fe61-4c4d-b2d0-a3852609bcb3,,24/08/2023 11:16,24/08/2023 11:17,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
571a2494-8352-43e4-90a4-4052b4d50fdb,Inbound,Returns,Reverse Pickup Enquiry,IMPROVE APPS' OPTION FOR RETURN POLICICY AND REFUND,d00d5558-1c52-41ec-ac59-e399f0dec372,,24/08/2023 21:36,24/08/2023 21:39,24-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6b177bf3-557b-49cf-817e-f2e8e5380bcd,Inbound,Payments related,Payment related Queries,Ok,676166ee-f64e-4006-9f3c-9f6c82b331e5,,24/08/2023 12:47,24/08/2023 19:21,24-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
14b86778-7495-426c-a035-0971ea99b682,Inbound,Product Queries,Product Specific Information,,c858dca5-9bbb-4c13-90ef-61906b0f697a,,24/08/2023 13:42,24/08/2023 13:44,24-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
a5af076b-58d5-4320-bf77-89a7d5254cbd,Outcall,Returns,Reverse Pickup Enquiry,,2ac2f12b-1990-45fd-adc7-ba66e76445f8,,24/08/2023 17:20,24/08/2023 17:24,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
7c054995-4fb2-49ec-9fd0-48abea11e3f5,Outcall,Returns,Service Centres Related,,0ea95368-a301-4692-9de5-47309ad41373,,24/08/2023 17:58,24/08/2023 17:59,24-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
1c5cf32f-86aa-4379-b7ee-2d6c38d21aac,Inbound,Returns,Reverse Pickup Enquiry,,75355358-1a31-4f77-9cae-1fd93d1066eb,06/08/2023 08:20,24/08/2023 13:28,24/08/2023 13:32,24-Aug-23,GUNTUR,LifeStyle,702,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
56000eac-de66-48c7-b9f8-0477120f8d64,Inbound,Order Related,Delayed,,de7f70cd-f757-4cb3-81a9-5cef564b5940,15/08/2023 18:23,24/08/2023 06:56,24/08/2023 06:57,24-Aug-23,AHMEDABAD,Books & General merchandise,589,,Judith Wyatt,Evelyn Kimura,John Smith,0-30,Morning,5
24e6a38d-6379-4d73-8709-55928f4efe46,Outcall,Product Queries,Product Specific Information,,d993e0c8-fbb7-44cf-9204-5ba16fee6c8b,,24/08/2023 17:08,24/08/2023 17:36,24-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
64805440-ec09-4e01-9ac3-bfe89feb7f4b,Inbound,Order Related,Delayed,,d8204f85-e745-4637-bfdf-bdb8ddc9d876,17/08/2023 11:42,24/08/2023 19:31,24/08/2023 19:35,24-Aug-23,RAJOURI,LifeStyle,664,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
b27259e9-3e32-4774-aae1-9b26e9e1d992,Outcall,Payments related,Payment related Queries,,25239d46-436c-434c-b4a8-2b5694e93342,,24/08/2023 10:56,24/08/2023 10:57,24-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
6adf10b3-de22-4ff0-bef0-986ae580e569,Outcall,Order Related,Delayed,Ni,ff757f7e-f38d-4a1e-8f82-f0f095603b68,,24/08/2023 20:40,24/08/2023 20:54,24-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
f69996e6-fa9a-4bbe-94f4-d2117c870827,Inbound,Returns,Reverse Pickup Enquiry,,b86eaa1d-a759-4763-938f-127edd4c253e,,24/08/2023 15:07,24/08/2023 17:03,24-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,1
85d7cbda-2c5e-420a-8a37-613b9d80709e,Inbound,Returns,Missing,,5632e6e6-48c4-499c-ab19-62aec12632d2,,24/08/2023 08:27,24/08/2023 08:28,24-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,3
73944ae8-00ce-46e5-b9d3-6fce95d67e3d,Email,Returns,Reverse Pickup Enquiry,,bf6dc715-cf35-48ab-afe9-7cb8cb522e53,,24/08/2023 17:41,24/08/2023 18:21,24-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
8fcaf62f-c112-4c12-95c2-3dc47e70848f,Inbound,Returns,Wrong,,ef767f8a-5648-4760-a93b-5c0b58dfb2aa,,24/08/2023 19:40,24/08/2023 19:50,24-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
a0cbb7f5-6cc1-4f20-86d1-48fa3ec6c8ae,Outcall,Shopzilla Related,Shopzila Premium Related,,aa433dc3-c27d-4d69-86cd-cc15dc580cfe,,24/08/2023 20:23,24/08/2023 23:30,24-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7fc57a74-e318-430a-982b-3b72f6e6fb89,Inbound,Returns,Exchange / Replacement,,9bc05a96-753d-4278-aa58-43d20a511089,11/08/2023 21:02,24/08/2023 08:50,24/08/2023 08:51,24-Aug-23,GHAZIABAD,Mobile,18999,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
9efd52a5-81db-4aba-ac13-5611813eff16,Inbound,Order Related,Installation/demo,,611783cd-aa17-49ea-8d0b-56cb35e7e24d,,24/08/2023 21:35,24/08/2023 22:07,24-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
1f596064-48ad-4706-a2e7-f726dc7eaa9b,Inbound,Payments related,PayLater related,,cf532abc-6442-424d-81b6-ce46f85df04d,,24/08/2023 21:52,24/08/2023 21:56,24-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2146cfd5-af1a-4d92-bade-f251aff79721,Inbound,Order Related,Delayed,,bd4a1a50-6b63-4936-bd6b-046c29777ab1,17/08/2023 23:20,24/08/2023 18:36,24/08/2023 18:37,24-Aug-23,MORADABAD,LifeStyle,199,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
15a47192-4f2b-430d-9f64-8b5cbbdbafbe,Outcall,Shopzilla Related,Signup Issues,Good support by customer care person ,5c281b41-abde-4a89-b6da-1f4f11757ce1,,24/08/2023 22:39,24/08/2023 22:46,24-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
568efaa6-f838-49db-b1af-8e44d5889096,Inbound,Order Related,Delayed,,c1e03675-34c8-445e-9c4e-45f32ed7f2ca,14/08/2023 22:27,24/08/2023 09:56,24/08/2023 09:57,24-Aug-23,KANPUR,Books & General merchandise,291,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
d220541b-7e98-46ca-a5c3-30fe85b65aaa,Inbound,Order Related,Priority delivery,Customer care should resolve the query not to show status .,2ea07441-ec72-4c50-bec9-ff41cda8ed52,17/08/2023 08:43,24/08/2023 09:06,24/08/2023 10:16,24-Aug-23,BHARUCH,LifeStyle,1799,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
c6958d13-51c5-4f24-b0f8-0dc555a39bb5,Inbound,Returns,Missing,Good,eb4b3b04-4a5d-4863-ab80-f7e7b4be7889,19/08/2023 07:16,24/08/2023 20:58,24/08/2023 20:59,24-Aug-23,GONDA,LifeStyle,647,,Mike Fields,Madison Kim,John Smith,>90,Split,5
67fd90d6-5de4-4bf4-a7fb-06bf89619132,Inbound,Returns,Reverse Pickup Enquiry,Please make easy to connect Shopzilla care to customer for queries they faced. There is a lot of time took to connect care please have a look into this.,68e15d02-c0bf-4654-9e34-4634279b2eff,,23/08/2023 14:41,24/08/2023 00:16,24-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
144c4b5c-2abe-4d6e-b5f0-114ac47fe980,Inbound,Returns,Reverse Pickup Enquiry,,2c795bb7-3af5-4b53-a6dc-9911ae774054,,24/08/2023 18:47,24/08/2023 19:14,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
faf03bc2-c7f7-4d4f-b57c-d635504f0e05,Inbound,Returns,Reverse Pickup Enquiry,"Please insure, seller deliver quality products...",5aa12c04-4ad6-4b15-9eeb-0b05ba092036,,24/08/2023 21:15,24/08/2023 21:19,24-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
f937d322-9c63-4a49-81fe-5a7b77b87df7,Inbound,Cancellation,Not Needed,,eb067594-68b7-4228-84e7-0529e31bd3ff,11/08/2023 21:05,24/08/2023 09:24,24/08/2023 09:29,24-Aug-23,IMPHAL,Electronics,299,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
afca5581-176f-4b8e-97c6-275de7065a55,Inbound,Returns,Reverse Pickup Enquiry,,e09a600a-b412-479c-81e8-606386a4e9dc,,24/08/2023 06:50,24/08/2023 14:57,24-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
26c4461e-cca5-4ab9-9016-468ee866ff38,Outcall,Returns,Return request,,63d32b1c-d6e3-4604-a81b-e36c1c279841,14/08/2023 21:52,24/08/2023 20:22,24/08/2023 20:24,24-Aug-23,KAKINADA,LifeStyle,388,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
16569a86-2e79-464c-a7cc-3489ec92b83f,Outcall,Returns,Return request,,e7855547-db33-4f00-a53f-869613ff633e,,24/08/2023 20:45,24/08/2023 20:46,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
7ca04366-2843-4995-9180-8c26d70ccbc8,Email,Order Related,Delayed,,1e4d6b23-19ef-44d8-956b-350cde101769,13/08/2023 21:51,24/08/2023 11:41,24/08/2023 11:50,24-Aug-23,JHANJHARPUR,Books & General merchandise,75,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
6225a212-36a1-4714-8a43-c37f8a58e920,Inbound,Order Related,Delayed,,561b60e4-5526-4fb7-b471-ad08045309b7,19/08/2023 21:56,22/08/2023 17:46,24/08/2023 13:37,24-Aug-23,NEW DELHI,Home Appliences,34990,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
93a7ebcc-b77d-4afd-898e-e0b2d6eb9c5d,Outcall,Refund Related,Refund Related Issues,Its good ,5bd30e8d-e783-420a-8ef6-b7eddaadf719,22/08/2023 13:32,24/08/2023 13:29,24/08/2023 13:30,24-Aug-23,DURGAWATI,Home Appliences,47999,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
61869b71-9b00-4b7c-83f2-4521b94595c0,Inbound,Shopzilla Related,Signup Issues,,dd842426-0977-4bc5-896d-318ab3cf0c4b,,24/08/2023 13:14,24/08/2023 13:50,24-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
98d03f44-2f72-4260-a8ec-7b662efc3deb,Inbound,Order Related,Installation/demo,Customer service is very good ,2cb41e76-c7e9-4688-ac87-469817b1761d,,24/08/2023 14:18,24/08/2023 15:03,24-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
d7377ebd-289e-482e-84c6-0d61f7629173,Outcall,Product Queries,Product Specific Information,,88b084de-41ec-4f22-b68e-08b02e3cd535,,24/08/2023 18:31,24/08/2023 19:00,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
ac379124-7574-4547-8763-ffbcf20cffc3,Outcall,Order Related,Delayed,,20773f51-28a3-4f90-b3b3-1345c9985a03,,24/08/2023 20:51,24/08/2023 20:53,24-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
860c5a14-ed4e-429a-9cc3-0c04ef5b507c,Inbound,Returns,Service Centres Related,,5792994c-5bc4-411f-bce5-ed73168cc57d,,24/08/2023 01:45,24/08/2023 14:38,24-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
e25f8a37-94ef-4f10-83ec-fdf055f81254,Outcall,Order Related,Seller Cancelled Order,,c5a9cd3c-5cf5-46d2-8fed-75ad3709a9f5,,24/08/2023 11:45,24/08/2023 12:50,24-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
26672b0a-7744-48b2-8c3b-0bce16fb29a0,Inbound,Returns,Fraudulent User,,1bcc25ad-dddf-4a65-96e5-2a8eb8247410,,24/08/2023 15:18,24/08/2023 15:25,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
8211a993-880f-45dd-8485-3c09d81a18f7,Inbound,Returns,Wrong,,4c9779ce-eaa6-4e31-8ae5-9bbde5a139f5,,24/08/2023 22:09,24/08/2023 22:32,24-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
712d0d0b-d970-40b7-9ca6-ee0696832ee6,Inbound,Returns,Reverse Pickup Enquiry,No very nice Saport,c1f0f0b5-666e-4c60-8c5c-8372aa2370ab,,24/08/2023 22:25,24/08/2023 22:36,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
6d3a09a3-b6d2-4f6a-97b8-873ab7904216,Inbound,Returns,Technician Visit,,b8fc7048-1985-4bf1-8485-9d01fca9c036,,23/08/2023 21:03,24/08/2023 08:01,24-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2637a4ec-2ad8-4670-9027-ef7543bc8ae1,Inbound,Returns,Reverse Pickup Enquiry,,a90bc235-7ca6-48db-8997-6d4059bbda7c,,24/08/2023 12:01,24/08/2023 13:34,24-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,4
8fc4d5dc-404a-4e78-b1f3-d9662803d208,Inbound,Order Related,Order status enquiry,Thanx ????,c5ed832d-b4c4-467d-8dc4-67dfdc3997b6,,24/08/2023 18:19,24/08/2023 18:20,24-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,3
c4c8cd9c-d16b-4313-abe2-8c5bb1ceb8ac,Outcall,Returns,Return request,,a5f7e583-2682-42eb-8238-31fb5c711663,,24/08/2023 16:43,24/08/2023 16:53,24-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
e8d36f0f-a8a2-48ec-9447-343ba4ab6943,Inbound,Feedback,UnProfessional Behaviour,,82a7d809-6134-4b56-960f-628a71383995,,24/08/2023 11:39,24/08/2023 17:03,24-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
defe8971-39d3-44ca-af08-8ad1edb1cd68,Outcall,Shopzilla Related,General Enquiry,,1f90b826-8150-4978-b57d-3d49aa1c62b5,,24/08/2023 18:57,24/08/2023 19:04,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
15bdf953-305f-4677-b0d5-1d3d565c6f69,Inbound,Order Related,Order status enquiry,,9b1e330e-434f-4093-8f4d-c5ee3b8225c7,18/08/2023 23:14,24/08/2023 12:33,24/08/2023 21:00,24-Aug-23,NASHIK,Mobile,26999,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,1
09a9a942-be23-4c06-98a0-887467cc170e,Outcall,Returns,Reverse Pickup Enquiry,,61db55df-06e5-4008-80d4-15a39b38bb67,,24/08/2023 20:04,24/08/2023 20:07,24-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
dfb6ea4e-8faf-4afc-a803-40954a2f9ac6,Inbound,Returns,Reverse Pickup Enquiry,,73192a10-250a-4031-8c06-f9d7f85bdc8e,,24/08/2023 22:16,24/08/2023 22:18,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
621a2b17-7529-4d56-90b7-b0c91bd97f25,Inbound,Returns,Fraudulent User,,0ebd940c-faf5-4cb6-9367-12b91962037f,,23/08/2023 17:26,24/08/2023 12:30,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
60449c3b-f668-4f4a-aa6a-b6eb3a743f3a,Inbound,Returns,Reverse Pickup Enquiry,,db2b6b24-2717-46d0-a949-ebfc877875f9,,24/08/2023 10:00,24/08/2023 10:03,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
7b674f0c-4ec8-4291-bd3d-a11c8a0d1569,Inbound,Returns,Reverse Pickup Enquiry,,13e8dc0b-a2fe-4975-b179-e49051b9950e,,24/08/2023 10:11,24/08/2023 11:01,24-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
e9de018a-3c57-4bac-a07d-d82ae1ec7fa8,Inbound,Refund Related,Refund Related Issues,,067920e9-4783-44d2-a9f7-38f921810570,,24/08/2023 19:26,24/08/2023 19:29,24-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
a726c117-d624-4649-b659-d702ba4d1dfb,Outcall,Order Related,Installation/demo,,42d81415-f89a-4e5c-a384-aad60a7d2765,,24/08/2023 19:58,24/08/2023 20:03,24-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
b34f4000-3ca9-49b9-a22b-6682554b7bd6,Inbound,Payments related,Wallet related,Shopzilla Paylater should be responsible for the deducted amount by IDFC bank..plz return it,3c1a5080-4964-4ecb-a35f-6a62e55efd79,,24/08/2023 00:58,24/08/2023 01:07,24-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
83ebbff3-f4dd-4936-8bf7-61d5fee35ed6,Inbound,Returns,Return request,,6c88e210-e0f6-4f99-922a-378b65837231,,24/08/2023 06:00,24/08/2023 06:07,24-Aug-23,,,,,Mark Wilson,Scarlett Chen,John Smith,0-30,Morning,5
58c58852-752c-4f4c-8161-52cc49c522b2,Outcall,Returns,Reverse Pickup Enquiry,,6cf22053-3119-40ec-8364-9f4896943881,,24/08/2023 17:31,24/08/2023 17:35,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
f6d94cac-3de7-4030-b523-78df1958a42b,Outcall,Order Related,Invoice request,,5f0f0144-8c1f-4cc5-a804-2e63e930881a,,24/08/2023 20:27,24/08/2023 20:28,24-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1235ea50-9c03-4fee-baa5-d73452d694f0,Inbound,Returns,Reverse Pickup Enquiry,,f7a10a30-7af5-4b9d-a74e-f2da5119fccf,,24/08/2023 08:24,24/08/2023 08:26,24-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
cd9016b1-5174-4827-b2ca-d6534cbadd66,Inbound,Returns,Reverse Pickup Enquiry,nice,f732be9c-ec59-4330-8f07-0395b0ac1ff5,,24/08/2023 13:49,24/08/2023 13:54,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
b32d8148-4d7a-4e90-9e36-26e8ba9e4238,Inbound,Refund Related,Refund Related Issues,Good service ,5761dc36-92f3-4344-a375-6e49eebdc3f1,17/08/2023 13:59,24/08/2023 13:37,24/08/2023 13:39,24-Aug-23,FEROZEPUR,LifeStyle,276,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
64d5a6d6-3991-4d85-b7be-84e629b5104a,Outcall,Returns,Reverse Pickup Enquiry,,b0a94aea-6645-44e8-a17a-d5c2be71e298,,24/08/2023 20:16,24/08/2023 20:18,24-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
ed395208-3942-4768-a60c-6fe40a02a3f3,Outcall,Order Related,Priority delivery,,80df09d8-2fe9-45b5-8551-a3b848386f40,,24/08/2023 20:36,24/08/2023 20:37,24-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
d9dc9fa0-48b3-472d-b229-64fdcbe22bcf,Inbound,Order Related,Seller Cancelled Order,,4d170609-81d8-4f96-9b7b-a3d0cf2de147,,24/08/2023 20:54,24/08/2023 21:51,24-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a1ac052c-e6fb-46d3-9f67-e4e1f30415ac,Email,Order Related,Delayed,,57da0fb8-3745-4628-a7ba-e2debc8bd500,,24/08/2023 15:43,24/08/2023 15:44,24-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c12d76ef-7758-4385-a9db-4e9497fb0a01,Inbound,Returns,Reverse Pickup Enquiry,,d375a119-0c7d-4436-8e4c-019d6bbecb45,,23/08/2023 22:37,24/08/2023 03:09,24-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
b6ce0407-70c6-4298-b442-52ce4f7a4ff0,Inbound,Returns,Wrong,Good ,f3dd560e-9ff8-4a1d-9d9f-0ea815038589,,24/08/2023 08:05,24/08/2023 12:54,24-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
c23141cc-3218-48fb-9848-439abbb8f93a,Outcall,Order Related,Order status enquiry,Nice ?? work Shopzilla ,23fcce15-6c3e-45fb-9634-1cd3439ddaa4,,24/08/2023 20:20,24/08/2023 20:22,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
e3664b71-2f5d-4dc5-a448-166cd4739fe2,Inbound,Order Related,Installation/demo,,fc041d58-0bbc-4cff-9482-a14bc9a81229,,24/08/2023 19:35,24/08/2023 19:39,24-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
42ded658-4c82-498a-b1fe-3b698781ef4c,Outcall,Order Related,Delayed,,0d1a7ded-40ad-44d3-bf27-1cad03b090b3,31/07/2023 16:22,24/08/2023 20:23,24/08/2023 20:26,24-Aug-23,GANDHIDHAM,Home Appliences,27277,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
9a993d8a-5351-4f19-86fe-09b899cecf7f,Outcall,Order Related,Delayed,,e087f1a7-2b9d-4f3c-89a8-cc27594bd48c,,24/08/2023 10:42,24/08/2023 16:11,24-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
7304fc46-dac4-4fbc-af40-086b15bd5a42,Outcall,Product Queries,Product Specific Information,Add an option where we can check our bank account details ,66f19c17-9d99-4ea8-8446-e642bfa7024f,,24/08/2023 19:35,24/08/2023 19:35,24-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
39b75842-88ba-472b-83a6-96b612a66ded,Inbound,Returns,Service Centres Related,,56f86237-3c6f-4c77-aa03-b6c45495ceae,15/08/2023 19:58,20/08/2023 19:28,24/08/2023 17:00,24-Aug-23,BISHNUPUR,Electronics,899,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
12d92e62-2750-4b82-b892-a81ddb818f59,Inbound,Returns,Reverse Pickup Enquiry,Very good ,e5711772-23f6-4605-9661-0aec7bce8846,,24/08/2023 14:04,24/08/2023 14:15,24-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
95c50989-4888-4382-8379-278a0425ee28,Outcall,Returns,Return request,,ffbc7d93-9dd8-42d9-a62c-4a25e70c5af6,,24/08/2023 17:06,24/08/2023 17:09,24-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
f4f07c6f-3628-4ccd-8f23-49fab37a2219,Inbound,Returns,Return request,,d50c9144-d907-44af-bd4d-58dc722696d9,,24/08/2023 11:13,24/08/2023 12:04,24-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,4
73d12079-48ef-4ea3-a340-1decbf1a2f04,Inbound,Returns,Reverse Pickup Enquiry,Goods  costombers spot,a5cf3742-6969-4f57-bc27-602f71733f05,,24/08/2023 12:59,24/08/2023 13:05,24-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
84f0d399-d659-4d53-bf8a-41b2651df8e1,Outcall,Returns,Reverse Pickup Enquiry,Deliver product was different  please check before delivery ,3e52b4bb-03eb-442f-be4a-9b7efcfa0953,,24/08/2023 16:58,24/08/2023 17:02,24-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
778b24b2-e663-4386-806b-685dc26e260d,Outcall,Returns,Return request,Best customer support,6550d5d8-ff93-4f07-8b87-8c0aff547462,,24/08/2023 17:58,24/08/2023 18:00,24-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
24217cc3-18df-4843-9a32-65bcaf019762,Inbound,Returns,Wrong,Thank you sir,4fa5caef-d93c-4457-a690-c1ac60ead860,,23/08/2023 16:10,24/08/2023 23:40,24-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
35c13e1d-62b8-4fc6-ac8b-1570317f7dda,Outcall,Returns,Reverse Pickup Enquiry,,b749cd67-aa24-4f3a-bcd4-b65022f71105,,24/08/2023 19:32,24/08/2023 19:33,24-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
baeb88b2-0941-41b9-a082-99a4af5af41a,Outcall,Payments related,Payment related Queries,,ba0e6ea4-b0bb-4f26-9f4b-82bc885de41c,,24/08/2023 19:50,24/08/2023 19:55,24-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
010b2044-3399-44ea-bcd4-ec981e011775,Inbound,Returns,Reverse Pickup Enquiry,Thanks for helping,30705275-b505-4f2a-91cf-28e3bbed2504,,24/08/2023 11:56,24/08/2023 11:58,24-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7937b218-4d0e-4d86-a57b-aedac8cfcf48,Outcall,Returns,Wrong, Well so nice behaviour,96eb9ded-d2f7-44e7-bb4a-7974aa845017,,24/08/2023 14:51,24/08/2023 14:52,24-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
95ac548e-87af-40f8-9cc8-2be5970c034e,Outcall,Returns,Reverse Pickup Enquiry,Nice,5b6f97bf-2d6a-4cf0-8e9c-428463d2c0bb,,24/08/2023 16:05,24/08/2023 17:20,24-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,5
5f66146e-8394-4945-b5ec-23ac61b9f6ce,Outcall,Returns,Return request,Okay ,dcb0b141-133c-4e45-bea0-347ddc1552a8,,24/08/2023 16:17,24/08/2023 16:17,24-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
ff59a61b-9c7c-40ed-abd9-094a126030ae,Inbound,Returns,Reverse Pickup Enquiry,,e3f46e05-0946-4a5c-812c-eadd41074a46,,24/08/2023 18:54,24/08/2023 18:58,24-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
00c7d340-4930-419e-b44b-ee87c92b1bfa,Email,Returns,Service Centres Related,Very very bad and useless Shopzilla all member,217a25ce-6787-417f-8bf9-9c11472c5a07,06/08/2023 09:23,24/08/2023 11:45,24/08/2023 11:46,24-Aug-23,NALBARI,Books & General merchandise,13309,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
17d81b4e-5caa-496e-ab0b-a66f7a9fb87d,Inbound,Returns,Reverse Pickup Enquiry,,035dbbec-276e-43b0-8fff-1c1a88ebf2ea,,24/08/2023 00:38,24/08/2023 01:12,24-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
269552c6-171e-4024-8820-82277ec86a67,Outcall,Payments related,Online Payment Issues,Good behaviour ,98698574-305d-40e3-aba6-8f794148d957,,24/08/2023 00:52,24/08/2023 00:55,24-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
1ffb18db-2094-4843-832c-3903eeaff59d,Inbound,Returns,Return request,good job ,62f0cf4d-12ec-4769-b292-44c8ab3d01d6,,24/08/2023 09:31,24/08/2023 09:33,24-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
c46c16df-4dc3-4a5e-9e44-03ee2b2d4c6b,Outcall,Order Related,Order status enquiry,Good ,46d15518-1224-4b93-bae0-2d7fb69328b8,,24/08/2023 11:36,24/08/2023 11:37,24-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
911f8eea-990b-4519-9dbc-9c88b3371806,Inbound,Order Related,Order status enquiry,,bd4a9ba4-4bf0-4eba-b285-d26e3217d29e,,24/08/2023 19:01,24/08/2023 19:01,24-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1099d991-089c-4a1f-9b90-d46e975ae235,Inbound,Shopzilla Related,Account updation,,9be96a3d-5acc-4b31-8bb8-51507d0de169,,24/08/2023 19:44,24/08/2023 20:02,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
0c768e12-afeb-4af0-b783-7b43755630bd,Outcall,Returns,Reverse Pickup Enquiry,Customer care executive gave me some hope to resolve the issue. Now team please resolve the issue asap,12364bc4-f8c0-4cb4-96d9-c76e40e66b6a,,24/08/2023 20:36,24/08/2023 20:38,24-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
a2633788-ae92-4c3b-85cb-3f9a4c2c1d50,Inbound,Returns,Fraudulent User,,c1cc7e6a-35de-4d48-bd89-8e2e8456a12b,,24/08/2023 12:37,24/08/2023 12:40,24-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
7fe059d8-1489-4439-8a5a-3cf9932b5619,Inbound,Returns,Reverse Pickup Enquiry,,9f2484be-d6ef-4f10-8929-e5f97f667000,,24/08/2023 13:26,24/08/2023 13:40,24-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
0268e86d-230d-46ab-a2b7-7d610b6173f9,Inbound,Order Related,Installation/demo,,1cbd9d1b-9072-401c-a591-734fdf157afc,,24/08/2023 14:23,24/08/2023 14:24,24-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
0bc6c1c1-080d-4ff4-b14a-7abbd6894c2a,Outcall,Returns,Reverse Pickup Enquiry,,80e1a6f4-7911-4041-a7e8-465d3362fb30,,24/08/2023 16:32,24/08/2023 17:46,24-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,5
698c0e05-129e-45bc-8a2a-6e43fa3ce4dd,Outcall,Returns,Service Centres Related,,00be3323-6314-4340-873d-a4cca03d77db,,24/08/2023 16:30,24/08/2023 16:37,24-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
d3da76e1-f35a-4bc8-a1e6-146de47cdcb9,Inbound,Returns,Reverse Pickup Enquiry,Customer support is very good  but your courier teams is very badand his behaviour is very very bad,8aa7a362-dc9e-478c-8372-9b4542d652b2,,24/08/2023 22:06,24/08/2023 22:08,24-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
0bc17554-058a-40d1-9786-b76231163318,Inbound,Shopzilla Related,General Enquiry,So polite and thinking about customer site ??,f5e24a81-dff9-4d43-b021-b6b4c6a2b101,,24/08/2023 21:30,24/08/2023 22:13,24-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
af8c9021-7653-4ae1-a968-1fb942d12717,Outcall,Refund Related,Refund Enquiry,Nice service,a3a7369d-3635-4bf5-8f92-6cb5d74fffb7,,24/08/2023 20:04,24/08/2023 20:04,24-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
56e2d416-dbe6-48b3-8f26-08e8e6571b08,Outcall,Returns,Reverse Pickup Enquiry,,c5210c3c-ccfd-413c-8574-52714940aa56,,24/08/2023 14:46,24/08/2023 14:47,24-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
4becc9ae-b3b3-41bd-85eb-bfc561d346fb,Outcall,Returns,Reverse Pickup Enquiry,,29de2e32-92eb-4733-a60a-3de29554ddda,,24/08/2023 16:35,24/08/2023 18:57,24-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
405113f8-76c2-4e19-bef9-2b64d146896d,Outcall,Returns,Missing,,a9dc9996-767c-419b-898a-b24aa72cfdf5,,24/08/2023 17:46,24/08/2023 17:48,24-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c012b75e-0371-495b-bb7c-9ad8ffb0bb51,Inbound,Returns,Return request,Thank you Shopzilla my problem solve thank you thank you madam I love you,eaa4bdb1-d3fa-4abd-89ec-44176e6a1f4b,,24/08/2023 22:31,24/08/2023 22:45,24-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
702d59ac-7f74-4e9a-9458-bfeaee9cfa8f,Inbound,Product Queries,Product Specific Information,My issue is not resolved event after a month of raisei g concern,6dcc4a84-cb59-4356-9a13-cb89f9c33311,,24/08/2023 11:49,24/08/2023 11:56,24-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
06ed067b-81fd-4f90-a5a4-8086ba27f03d,Outcall,Refund Related,Refund Enquiry,,4e0fcd49-3371-44ee-8f0b-fd631e7f22ec,13/08/2023 05:55,24/08/2023 16:53,24/08/2023 16:55,24-Aug-23,JHUMRI TELAIYA,LifeStyle,796,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
24378dc0-f6de-47fd-8cee-1b9eda825466,Inbound,Order Related,Order status enquiry,,e495326f-5a6d-4f5a-9953-997e2a138053,,24/08/2023 11:52,24/08/2023 11:53,24-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
660ef17b-87c6-43e4-a2e8-5c547862414e,Inbound,Order Related,Order status enquiry,,734f74e0-3bea-4218-8513-a13ff2cad072,,24/08/2023 08:14,24/08/2023 08:16,24-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
0d7d3731-6738-4372-b3f0-6dd8f1ee4ac2,Inbound,Returns,Reverse Pickup Enquiry,,9c997626-36fe-4889-a58f-3240dec0c24f,,24/08/2023 11:19,24/08/2023 11:24,24-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
bb6d1534-eb92-42e3-bef4-46309355c549,Inbound,Returns,Return request,,2878c04d-1c80-40cd-965b-d7dcab7c56ff,,24/08/2023 18:30,24/08/2023 18:34,24-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
740f9d9d-edb2-4638-86d1-4dad288e56a1,Inbound,Returns,Reverse Pickup Enquiry,Nothing,51fa2f93-f580-4fdf-b7ab-eb434a925a79,,24/08/2023 21:19,24/08/2023 21:19,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
7a8a8bdd-585e-4d1a-9b6d-779dcacad042,Outcall,Order Related,Delayed,,f41c71cb-bfd3-4745-ad81-b268308f3078,21/08/2023 23:45,24/08/2023 09:25,24/08/2023 09:31,24-Aug-23,ZIRAKPUR,Electronics,1999,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b131c704-54a0-4888-ad5a-8d00ed6a4138,Outcall,Returns,Return request,,87a256e9-8bf9-45fb-9941-25f16dff85cc,,24/08/2023 17:22,24/08/2023 17:25,24-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d87b175d-e892-48ce-9207-b695f31a0a93,Outcall,Returns,Missing,Mam aap bahut   hume hum to dar Gaye the kya hoga mere paisa ka ,a42d04e7-41b4-4cc6-abf3-d47e8f84a63b,,24/08/2023 08:12,24/08/2023 08:20,24-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
27da5b70-7117-4d4b-ba2e-156df071173a,Inbound,Returns,Reverse Pickup Enquiry,My all issues resolved ,eefef5fc-462e-4cd3-9146-500df82e7397,,24/08/2023 14:56,24/08/2023 15:02,24-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
26fc863d-7bb3-4005-aa7d-ba60906d6298,Inbound,Returns,Return request,,7d0860af-20ba-447f-90e9-01efb654e080,10/08/2023 21:53,24/08/2023 18:57,24/08/2023 18:58,24-Aug-23,PUNE,Books & General merchandise,1170,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9d6f07bb-ddee-4e21-81fc-8d5776d7cc25,Inbound,Order Related,Delayed,,824a542f-fda3-43af-b74c-68da341e4d71,,24/08/2023 18:38,24/08/2023 18:41,24-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
309aa879-a74a-4c05-9b68-9ae9fd6dfa29,Inbound,Refund Related,Refund Related Issues,,8987fc93-7e0d-47e3-af2a-b2a87ea4c0a2,,24/08/2023 18:45,24/08/2023 18:49,24-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
857b742e-cf85-4a32-907e-67034f6ead7d,Inbound,Product Queries,Product Specific Information,Nice service ,26d8509f-5755-45c5-bd58-8330fc69d37a,,24/08/2023 21:26,24/08/2023 22:01,24-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
dfca89a7-f65b-4c4e-a5f8-118dfd36d08a,Outcall,Returns,Reverse Pickup Enquiry,Thanks for ,5c152664-1d1e-48d7-94d4-8facfa0ef967,,24/08/2023 16:28,24/08/2023 16:31,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
5311d832-7e37-455f-8786-48578a154626,Inbound,Returns,Reverse Pickup Enquiry,,a5673909-e628-4cde-a041-328ef93f7be4,,24/08/2023 21:08,24/08/2023 21:12,24-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
96a8dc75-e1c0-41ba-b132-9ea67f60c3e0,Inbound,Feedback,UnProfessional Behaviour,Learn basics on resolving customer\u2019s issue,2877ac1b-9c48-42b5-84e2-10f610bb8aaf,03/08/2023 22:41,24/08/2023 09:01,24/08/2023 22:20,24-Aug-23,THANE,Home Appliences,22999,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
86cd7533-d780-4bc5-927f-56db5120b3a5,Email,Order Related,Delayed,?? corn,1f1d9dc7-0dfd-42e3-b7a0-d84154e5aa1f,18/08/2023 14:34,24/08/2023 11:56,24/08/2023 11:56,24-Aug-23,JAIPUR,Electronics,107910,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
4b05825e-3630-4965-a395-8fc0b24a0cca,Inbound,Order Related,Installation/demo,Good,63c89b87-a2c0-4ce4-aae9-b89a523404af,,24/08/2023 11:07,24/08/2023 11:11,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
6ad84bba-997d-4356-9091-26c9c1026b1d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,696b2cd8-d02f-47ec-bed0-1b04b5ee1c37,,24/08/2023 13:01,24/08/2023 13:06,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
6542874e-efcf-4473-abf6-9079d46ea915,Inbound,Returns,Wrong,So happy ,ba4845de-ad3d-4834-8b4f-82984824dc9d,,24/08/2023 15:01,24/08/2023 15:04,24-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
6f430e33-b4fc-483b-a761-07e7688f9343,Outcall,Shopzilla Related,Shopzila Premium Related,,5c8c8211-738a-4fc3-b22e-c6395a893276,,24/08/2023 20:25,24/08/2023 20:30,24-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
49a798f5-6da2-4e23-9d95-2e366f79b56c,Outcall,Returns,Reverse Pickup Enquiry,,5dca1c31-15ec-4efc-90c2-02e5b13f3815,,24/08/2023 20:41,24/08/2023 21:25,24-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
f6afc63b-b044-4d89-abe5-9d47e099982d,Inbound,Feedback,UnProfessional Behaviour,Cancellation has been made by Shopzilla with out informed to the customer,c2c8c774-7986-4043-a8ef-f30d4696185c,,24/08/2023 07:11,24/08/2023 07:20,24-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
ac27b2b2-1f1d-42d4-bb22-3d20ff40e98c,Outcall,Returns,Reverse Pickup Enquiry,,4490ae28-57fe-4413-8a4a-937861b086fc,,24/08/2023 16:43,24/08/2023 18:22,24-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
1525a7d9-ea0e-4996-ae26-c8d5dcfc2d9a,Inbound,Returns,Reverse Pickup Enquiry,,f0e9055d-3265-48a1-946e-f7639dae0914,,24/08/2023 19:31,24/08/2023 19:37,24-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
486fd313-d898-44ca-abb8-e21626ed94fc,Inbound,Returns,Reverse Pickup Enquiry,,e3425a1f-817a-4142-9f0a-862d2f2b824c,,24/08/2023 08:29,24/08/2023 12:08,24-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
2ea23556-b5cd-499b-b6f3-e808e4eeb1b1,Inbound,App/website,Issues with Shopzilla App,,ae335a51-2b19-432a-b239-8a58e04f0257,,24/08/2023 13:02,24/08/2023 13:05,24-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6346cc32-dfdb-444e-93c1-b31033288f41,Outcall,Returns,Reverse Pickup Enquiry,,e03501d7-3e56-43a6-8859-bda593fdf9c2,,24/08/2023 14:23,24/08/2023 14:23,24-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
831dfbac-81e0-434e-ad10-4c50581c2d86,Inbound,Returns,Wrong,,34cc7813-a087-4fc7-b68b-35933d1a841c,14/08/2023 16:52,22/08/2023 11:39,24/08/2023 15:47,24-Aug-23,GWALIOR,Electronics,895,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
da7c4cc4-b546-41c0-a55f-05a9f748a844,Outcall,Returns,Wrong,,f5cace6d-6d89-4541-985b-7ccaf1b210d1,,24/08/2023 14:03,24/08/2023 14:12,24-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
ceee8eb2-1427-46ff-aaf0-bfb8b47433a2,Inbound,Order Related,Customer Requested Modifications,Good ??,4876c2e2-e3cc-4961-8bcc-60dc780e4633,,24/08/2023 08:29,24/08/2023 10:59,24-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1279783f-e323-4a7e-a115-e2d202721167,Inbound,Order Related,Invoice request,,baf670e4-8794-4fbb-aa32-0bd8bbc2c5d0,,24/08/2023 14:12,24/08/2023 14:21,24-Aug-23,,,,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,3
4afff2fb-1783-49b2-b6c6-bc23e3b39af5,Inbound,Returns,Product related Issues,,00865e51-0ad4-4455-8b40-8cb948f15d7f,,24/08/2023 21:00,24/08/2023 22:35,24-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ccaaf958-a712-4c7d-bb61-fd21f34cc6af,Outcall,Returns,Technician Visit,,c0348c55-dcce-496e-bd33-2664a6757aaa,10/08/2023 21:44,24/08/2023 15:36,24/08/2023 15:37,24-Aug-23,NADIAD,Home Appliences,27999,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
26470c5d-beca-4377-b48f-2af70a30af2a,Inbound,Order Related,General Enquiry,,3a729993-b92c-4b4a-9b66-1b89c4a8d27f,,24/08/2023 15:36,24/08/2023 15:41,24-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
c420ebe2-18d0-448d-b589-eb1d763c000a,Inbound,Payments related,Billing Related,,e35c88a6-2947-4ccd-866c-4d55cf7ad9c5,,24/08/2023 19:44,24/08/2023 19:47,24-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
d4272966-07cc-485c-87a4-ac85274701b0,Outcall,Order Related,Installation/demo,Okay,8b5f64ca-17b7-43cc-9c01-21a0e56e9221,04/08/2023 18:52,24/08/2023 20:07,24/08/2023 20:22,24-Aug-23,GOHPUR,Home Appliences,29999,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
694504e0-db59-4b54-8754-c609a08dc0db,Inbound,Order Related,Priority delivery,Happy with Shopzilla ,5118fb2e-60cc-47f2-936e-0c3a1f97e32c,,24/08/2023 12:15,24/08/2023 14:14,24-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f1967fe0-9b03-48bc-b4a2-b97d37920d5c,Inbound,Order Related,Order status enquiry,yea,69fcbbef-f790-4fe4-b0ac-e3f8cf08c6a8,13/08/2023 19:13,23/08/2023 14:30,24/08/2023 09:28,24-Aug-23,CHENANI,Affiliates,442,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,2
82a081cd-d23e-47bd-8921-cf9e33f82125,Outcall,Returns,Reverse Pickup Enquiry,,f6d77ce1-36a2-44a6-b2f6-9583297ba980,,24/08/2023 13:56,24/08/2023 20:44,24-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
3fe62bcb-3111-45f3-a8ee-520233561f62,Outcall,Returns,Return request,N A,57fc6b29-0a12-46f4-8d68-ce5f66bfa1a6,,24/08/2023 17:13,24/08/2023 17:16,24-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
91072d63-fb02-4701-9cf8-2d323a7027e0,Inbound,Returns,Reverse Pickup Enquiry,,52871b20-9fc6-4d5b-8ffa-c5693214908c,23/06/2023 09:11,24/08/2023 02:07,24/08/2023 08:03,24-Aug-23,GAYA,LifeStyle,1359,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
b5c04351-48ae-40b5-85f8-faa6d739de08,Inbound,Returns,Reverse Pickup Enquiry,,01f1e3d3-8b11-4ce3-9643-483a41003c91,,24/08/2023 20:12,24/08/2023 20:15,24-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
4f38c9ea-9729-4c96-968b-314ee8b83850,Inbound,Returns,Reverse Pickup Enquiry,,1935b23f-d3b2-4baf-8644-f04d2b48550f,,24/08/2023 22:14,24/08/2023 22:16,24-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
259d61c7-76a1-47a1-852b-1080e0dbeded,Inbound,Order Related,Priority delivery,Very slowly service ,4f437344-39f9-4c2d-915a-5181095e3063,30/07/2023 10:32,24/08/2023 11:37,24/08/2023 12:31,24-Aug-23,MAHABUB NAGAR,LifeStyle,699,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
dc7954cd-8e36-4661-9626-b1e9054af54c,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,6a5918e2-845a-4939-89f2-3df620daebc5,,24/08/2023 14:04,24/08/2023 14:31,24-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
36811608-91c7-43ea-816d-c2486b5d8980,Inbound,Returns,Wrong,,61128489-3b93-43b1-98fc-a54d83f05807,,24/08/2023 12:46,24/08/2023 12:49,24-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
6a5a6fc8-cb4e-44fc-97f9-3b2f95e26b45,Outcall,Returns,Service Centres Related,,ecc51255-2d01-4141-88c0-6c39a4231140,,24/08/2023 18:42,24/08/2023 18:43,24-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
6ccb0a23-126a-4d8e-b5a6-723e50d69707,Inbound,Returns,Damaged,Waiting time is long,ccce1bc4-bf0c-43a0-aef7-25f6c980099d,,24/08/2023 22:12,24/08/2023 22:16,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
4d8a6cbb-334c-4822-8c2b-8f10d90b7c03,Inbound,Returns,Reverse Pickup Enquiry,,db1bbb02-d977-43ee-9010-03cde688a3e7,05/08/2023 05:37,24/08/2023 12:42,24/08/2023 15:09,24-Aug-23,BIHAR SHARIF,Affiliates,231,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
d3673dce-5e18-4d9b-b69f-f8fd3319d128,Inbound,Offers & Cashback,Other Cashback,,21b4029a-dfd3-4be0-94f0-cf3eb4ea3820,20/08/2023 20:04,22/08/2023 19:51,24/08/2023 17:04,24-Aug-23,,GiftCard,240,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7f98e171-f699-411b-abf4-c26878b6b324,Inbound,Returns,Reverse Pickup Enquiry,,d4837b2d-96f6-4fd6-835b-e20dc6f3c049,,24/08/2023 06:41,24/08/2023 06:46,24-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,4
92fe10f6-3829-4ea6-9950-bc0d5a24289a,Inbound,Refund Related,Refund Enquiry,Good ,8ac3b4fb-156a-49d0-a7b5-595e651ce5c0,,24/08/2023 07:39,24/08/2023 07:42,24-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
1b5acc2f-3fe5-4bef-a77d-4a0aa4dc88a2,Inbound,Order Related,Order status enquiry,,f7d43a3c-3ca4-474f-9628-10ccf2dbaaa0,,24/08/2023 09:56,24/08/2023 13:01,24-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
331e07ec-27fe-4aa7-9c51-dbe62e5189f8,Outcall,Returns,Reverse Pickup Enquiry,,0d7c3e48-bcf9-45fe-bc31-ef71b6916640,,24/08/2023 19:38,24/08/2023 23:57,24-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
211d55c5-52d4-41fb-b9a5-21a226847c82,Outcall,Returns,Reverse Pickup Enquiry,,e8001afe-5c8d-401e-87ca-fa688579525d,,24/08/2023 20:05,24/08/2023 20:08,24-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
7bfb019c-5bdd-4da0-82ca-73da51c58c8c,Outcall,Order Related,Delayed,,0c598642-50ee-4bc4-b438-79aade0a985e,07/08/2023 23:17,24/08/2023 01:08,24/08/2023 01:10,24-Aug-23,ITANAGAR,Books & General merchandise,463,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
48bbb178-316b-4798-b16c-08fa47e3ed00,Inbound,Product Queries,Product Specific Information,It's good ??,ecb7d5aa-12f7-4f59-b113-2cfffa6097da,,23/08/2023 17:02,24/08/2023 12:51,24-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
c86042ee-a4e9-4b25-9c3f-0bf8992196b5,Outcall,Returns,Return request,,28414f52-0b39-4d16-86a2-50b3d598f236,,24/08/2023 17:19,24/08/2023 17:21,24-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
93057f0c-b4db-477b-a3fb-89037ec393b3,Inbound,Order Related,Order status enquiry,,fb49eebc-3564-4330-9138-974a2c3d6a36,,24/08/2023 07:08,24/08/2023 07:09,24-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
57bf5281-8729-4cee-a825-76e80ef065c4,Inbound,Product Queries,Product Specific Information,,fcdecd70-a4cb-44d2-8861-9faec664ae71,,24/08/2023 10:03,24/08/2023 10:04,24-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,3
bef937c5-efba-4034-9353-90afa957ad86,Outcall,Payments related,Wallet related,,c1dfff81-d6eb-4393-a2fd-4f3e329e088a,,24/08/2023 18:27,24/08/2023 18:29,24-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
05994523-0f42-49f6-b89e-53b57bc9d5bb,Inbound,Returns,Reverse Pickup Enquiry,,2ded14be-eb3f-42b7-8fda-86e094b8fbf3,,24/08/2023 19:36,24/08/2023 19:38,24-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6bc06948-541b-4c8c-8788-3a689c6133f4,Inbound,Order Related,Order status enquiry,Very nice ??,e686f86c-1f58-4f9f-83a9-9798d63bf634,,24/08/2023 12:43,24/08/2023 12:46,24-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
523fc51a-50dd-43c9-81fe-433611b6c17b,Outcall,Returns,Reverse Pickup Enquiry,Kindly keep excutive who give positive response to the customer.,f2352527-006b-4b13-a419-bd5b87a53f1e,,24/08/2023 18:44,24/08/2023 18:45,24-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
0edafc5f-7636-49c9-ad16-4ce1ba9f10df,Outcall,Returns,Reverse Pickup Enquiry,Very good information ,fe2944ca-9b17-4ac0-b059-8cf8e8c96f1e,,24/08/2023 20:38,24/08/2023 20:39,24-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3816d8f2-c590-4a6f-887b-4c088af8a24f,Inbound,Order Related,Delayed,,3737dba1-b4fd-402f-9bbd-d551a9463e74,12/08/2023 13:40,24/08/2023 12:20,24/08/2023 12:22,24-Aug-23,KENDUJHAR,Electronics,1199,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
362a9c84-6472-4a27-abb4-be142e7b27c2,Inbound,Order Related,Order status enquiry,Thanks ,3e6af214-1f1a-4610-aa0d-c377f3ef5eb1,18/08/2023 19:59,24/08/2023 09:01,24/08/2023 09:06,24-Aug-23,JAMSHEDPUR,Electronics,237,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3e865888-08c1-4ff2-98ab-a4fb2f90bd7e,Inbound,Order Related,Invoice request,,9ae82f7e-a634-4d2b-a211-8a50aa04e77f,,24/08/2023 19:38,24/08/2023 19:49,24-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
87d646b9-7a89-487c-b36a-3ea9bfc16777,Inbound,Product Queries,Product Specific Information,,743570b3-9d4b-4b26-aa5e-19f0ed6fe6ee,,24/08/2023 00:01,24/08/2023 00:05,24-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
d25a9130-a160-4c7b-bdd1-e93c103429cb,Inbound,Returns,Reverse Pickup Enquiry,,f61ce1f0-6d7e-4e68-b260-2291994e1755,,24/08/2023 15:12,24/08/2023 15:14,24-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
59d94bcd-d861-4599-a737-acbecfe2664c,Inbound,Returns,Missing,CUSTOMER CARE VOICE IS UNCLEAR SOMETIMES. SO KINDLY IMPROVE THAT.ALL IS GOOD GOOD THANKS ,4bc6c50a-ea63-4822-8ed0-e3a2cb295b15,,24/08/2023 12:20,24/08/2023 12:24,24-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
42b3bd91-be1c-40e8-8057-8efc12609624,Inbound,Returns,Return request,,8fc3d63b-b03e-4a56-92df-685cc51214c6,,23/08/2023 19:34,24/08/2023 22:25,24-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
dd68e706-22dc-4220-95fc-d392d6844660,Inbound,Returns,Reverse Pickup Enquiry,,56e43372-0f44-4825-8531-d40eedc8b7a7,,24/08/2023 19:19,24/08/2023 19:23,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
f7e63961-4a47-4c0e-bacd-bd7a6b3dc7d7,Inbound,Returns,Fraudulent User,,8dcf1b09-da69-4a3c-b1c2-35c29d67db9c,,24/08/2023 15:04,24/08/2023 15:18,24-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
58925738-b444-46f3-9962-6e9ac9ada86c,Outcall,Returns,Product related Issues,No,c9e7707c-c2fc-492c-a58f-3e5c7a3f6add,,24/08/2023 20:17,24/08/2023 20:20,24-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
a6312ddf-3781-4f3a-be98-a078a391fe1e,Outcall,Returns,Return request,My issue hasn't resolved I had very bad experience with Shopzilla ,6e0c6647-679d-409a-9051-379057cd8dfb,,24/08/2023 20:17,24/08/2023 20:44,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
1bd531cf-1033-4f3d-b4a5-3675aa32519b,Email,Order Related,Delayed,Very good,a26c809d-9164-445e-b491-cb705e66464a,,24/08/2023 16:08,24/08/2023 16:14,24-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
de754cf5-9ac0-49a4-9835-58987346af65,Outcall,Returns,Return request,,af7ac79f-62c6-4ed8-867e-879dafc73dc5,,24/08/2023 10:09,24/08/2023 10:18,24-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0a3b8a47-85c1-4a58-b9d5-037a1596ef35,Inbound,Returns,Return request,,77e0c0b5-8251-4c76-9681-f1f26d85ed82,,24/08/2023 12:14,24/08/2023 12:19,24-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
1ac22db5-01b5-4527-b37d-ddc1c1c739b1,Outcall,Order Related,Delayed,,28612915-2a03-4f3c-b8a1-5961204e32f9,,24/08/2023 15:49,24/08/2023 16:36,24-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
9735b096-8a8c-4567-89fa-b9e6ce243ee7,Inbound,Order Related,Delayed,Delivery to correct time sir,d6b73c8d-eccc-4dbb-bf07-386c038af047,21/08/2023 00:26,24/08/2023 08:48,24/08/2023 08:49,24-Aug-23,ROURKELA,Electronics,1799,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,4
c1cd26a5-df81-4baa-9da5-312118563677,Inbound,Cancellation,Not Needed,,cf29231c-1a11-4a1f-80c9-8359159f9864,,24/08/2023 13:51,24/08/2023 14:00,24-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,4
64920920-5015-4bab-9cf7-db49e8f00484,Inbound,Returns,Reverse Pickup Enquiry,,9ee9f3cb-210f-477c-83ad-fd79c00dfd37,,24/08/2023 07:38,24/08/2023 07:41,24-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
dd28d2ba-850e-4560-9b29-cf03e4663299,Inbound,Returns,Reverse Pickup Enquiry,,98e7286d-2701-417c-a877-c4272beb825b,,24/08/2023 11:24,24/08/2023 11:26,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
ab5dbe2b-a162-4278-85ad-b97b30cf48fa,Inbound,Returns,Wrong,Very Good,f5699436-2fe2-4624-abc7-c61201daa5c5,,23/08/2023 19:08,24/08/2023 12:19,24-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
8eda7670-cfe2-4103-bc31-6d61d0ef0592,Inbound,Returns,Reverse Pickup Enquiry,,c2f2074b-76bd-4bdd-94d5-d862074c227d,,24/08/2023 21:39,24/08/2023 21:39,24-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
d850be21-e7d2-44cb-8eb3-bcb529ae264c,Email,Returns,Reverse Pickup Enquiry,,787ec2ff-a2d0-4ff9-8328-bb90d5337c3a,,24/08/2023 16:54,24/08/2023 16:54,24-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
db97adb1-a3d0-4aa5-9993-ee788826bd69,Outcall,Returns,Self-Help,Thank you ,836e468d-fd94-48c7-b6a4-b9c75072fb9a,,24/08/2023 17:28,24/08/2023 17:29,24-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
9ff95764-c134-425f-b974-f5baf954f483,Inbound,Returns,Reverse Pickup Enquiry,I feel your delivery partners hesitates to deliver our product to us.,3110a20c-4f8a-4470-ab95-f0a3dfcb824c,,24/08/2023 19:33,24/08/2023 19:39,24-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
3f7aef45-4a1a-4a6a-ac0f-2d5e92cf7992,Inbound,Cancellation,Not Needed,,0d58a62e-f597-4f8b-a77d-72e70cadb2b0,,24/08/2023 08:12,24/08/2023 08:16,24-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
5addf130-71e2-4fe9-9485-0ccf38fb3cb6,Inbound,Returns,Reverse Pickup Enquiry,,f2b52b66-73a3-4fb7-9b55-2bd0147e0ec2,,24/08/2023 08:34,24/08/2023 08:37,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
e791e433-501b-4542-be59-00b95eee18c4,Inbound,Returns,Reverse Pickup Enquiry,,5774c2f4-9bc6-49e1-95e4-667379081a4e,,24/08/2023 08:54,24/08/2023 11:58,24-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
5c4ce5d5-3d51-456c-9579-c9c15b518675,Outcall,Returns,Return request,Best,9e9610b1-7e70-4325-871f-328f3f82df1e,,24/08/2023 17:23,24/08/2023 17:25,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
9936d393-bf2c-49a7-9b3e-8e4315bc7dd4,Inbound,Shopzilla Related,Shopzila Premium Related,,6ea13b8e-5547-44ad-b82d-a81b76796a34,,24/08/2023 08:36,24/08/2023 08:38,24-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
8962e7aa-c408-41df-b223-6bbf998bf774,Inbound,Returns,Wrong,,9713ed49-7c9a-4514-8ecb-99cb5068ab22,,24/08/2023 10:58,24/08/2023 11:01,24-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f99aa98b-cd09-4faf-bbbf-60d3ae7cf072,Outcall,Feedback,UnProfessional Behaviour,,e74a8208-c2c1-42f5-9f80-1f2bfe5ac8d1,,24/08/2023 16:48,24/08/2023 16:54,24-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
b39133a4-6733-4222-8231-cc53b8f2f934,Outcall,Returns,Return request,,32e00801-548a-4c83-bb2e-e87186857df3,,24/08/2023 17:53,24/08/2023 18:03,24-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a42460af-ab96-4b24-be0e-56136018e9e3,Inbound,Refund Related,Refund Related Issues,,08593906-c26d-4f22-b071-56d3ff92d9dd,21/06/2023 11:43,24/08/2023 15:05,24/08/2023 15:12,24-Aug-23,VISHAKHAPATNAM,Mobile,12999,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
bd0139c3-a088-46bd-a8be-73e47aeb0838,Outcall,Refund Related,Refund Related Issues,,4c02a2a0-3098-42f2-861c-39b98d09e6aa,,24/08/2023 16:57,24/08/2023 17:01,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
eb4aac02-df64-4c12-a384-8514ac3702e2,Outcall,Returns,Fraudulent User,,41979c8f-c2ae-4b01-b603-267e246c7155,,24/08/2023 20:39,24/08/2023 20:42,24-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
2375c0bd-ecc4-4138-bc99-b2a692336f0b,Inbound,Returns,Reverse Pickup Enquiry,,a59d0b7c-b0ad-42fc-af8a-06318bd72671,,24/08/2023 11:11,24/08/2023 11:51,24-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
b648e32d-d7a1-4cb6-ad60-f4f4e1d2b8c9,Inbound,Feedback,UnProfessional Behaviour,,d22edeab-9ff4-40d9-8f80-211d1ae8b5b9,,24/08/2023 08:32,24/08/2023 08:35,24-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0a7b20dd-7c0e-4613-8887-183011f87a27,Email,Returns,Reverse Pickup Enquiry,Customer service ,54de61d4-992f-4bb8-ab7d-495f1748b528,,24/08/2023 21:02,24/08/2023 21:16,24-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e00cca53-44fd-4d25-9890-3aa6e19de9bd,Email,Returns,Reverse Pickup Enquiry,Good support ,11891ed2-96ab-464d-83cc-85939b8a425a,16/08/2023 14:19,23/08/2023 17:27,24/08/2023 14:49,24-Aug-23,PORVORIM,LifeStyle,1499,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
5f7bfff2-5c51-4162-94a0-c9cb99743dcd,Outcall,Returns,Wrong,,b63c0eec-3cbd-4d7d-95d1-aecec065cedf,19/08/2023 21:12,23/08/2023 00:14,24/08/2023 17:15,24-Aug-23,VARANASI,LifeStyle,999,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
993e1d67-196f-4e28-98a0-d0644adcfb9d,Inbound,Returns,Reverse Pickup Enquiry,,2a542369-8e2e-4be7-a408-4922181eb4e4,,24/08/2023 11:33,24/08/2023 11:46,24-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
ec3732d7-0e2c-49d4-bef1-ff8f288253c1,Inbound,Returns,Return request,,78f84849-8ed8-417f-bb1e-cd2fda6f7ad3,,24/08/2023 21:13,24/08/2023 21:21,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
8146e772-edb0-42ca-8e69-be979f99fbb7,Inbound,Returns,Return request,Very. Good ,cfcc751a-b068-443e-ac5d-06c91ff63ba1,,24/08/2023 13:29,24/08/2023 13:36,24-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
c86d279c-a9ae-4e48-9c0e-1f338b807f03,Inbound,Returns,Wrong,Good,6fd390ed-ef47-40ad-a072-bf382a0c8246,,24/08/2023 15:39,24/08/2023 20:09,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
70c8f3a8-93f3-4f2e-89bb-51f16526c367,Outcall,Returns,Return request,Nice talking,89b94952-7fd6-439a-a7e5-cb2674e37630,15/08/2023 09:55,24/08/2023 09:49,24/08/2023 09:51,24-Aug-23,ADIPUR,Electronics,2999,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
0f9ebcfb-4193-4c2c-9c8f-07c409c19657,Inbound,Product Queries,Product Specific Information,My calls were abruptly disconnected multiple times.,68f1bc23-fa5a-4f26-8275-33e1aacd361f,,24/08/2023 13:33,24/08/2023 17:40,24-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,1
30abb340-be35-4d14-9089-bfccb5a0a852,Outcall,Order Related,Order status enquiry,I didn't quite catch your name. I think you must be new or something. I didn't follow your English because you were talking too tensed. Just relax and take a deep breath. You're doing a good job! ??,09037db8-2aab-41b6-a8ab-1ec3823a06da,,24/08/2023 00:24,24/08/2023 00:27,24-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
4aa525f2-34bc-4ede-ac34-bf4e709be868,Inbound,Payments related,Payment related Queries,Keep it up??,05c47dd2-e289-44ca-b678-ac50158b59a8,,24/08/2023 13:24,24/08/2023 13:27,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
0d588e1d-dfb3-4c1a-89d5-d380e068767f,Outcall,Returns,Reverse Pickup Enquiry,,0d833198-a501-4c32-a84f-338d4fd9872b,,24/08/2023 15:44,24/08/2023 15:47,24-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
bf086d97-8173-417e-848c-71fcd85450dd,Outcall,Returns,Return request,,da07ff1e-eac8-4fd5-b45e-c48e1384d246,,24/08/2023 16:24,24/08/2023 16:32,24-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
6da44897-5424-413a-8240-df08545617aa,Inbound,Returns,Fraudulent User,,f30477c6-4da9-41d8-b9b1-9b30c92269fe,,24/08/2023 19:54,24/08/2023 20:39,24-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d48a7427-c267-4628-8eaa-ea28a51e9d2c,Inbound,Returns,Return request,Thanks for ritu mam,57beee91-ac5e-4c13-9571-2e911696de75,,24/08/2023 12:31,24/08/2023 12:36,24-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
3c967487-8e22-4a70-9964-6d0c3100086f,Inbound,Shopzilla Related,Signup Issues,,673fbf5e-6f78-4b74-ae74-28d3cb3a4226,,24/08/2023 12:05,24/08/2023 13:11,24-Aug-23,,,,,Anthony Bowen,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f1386d77-7314-4f1e-9919-f2eb6d2fc57f,Inbound,Feedback,UnProfessional Behaviour,,54c645d8-c536-4045-b73e-c848cdefa406,,24/08/2023 07:45,24/08/2023 07:46,24-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
a98670a7-9d04-41da-b151-7c3cc2e2a927,Inbound,Returns,Reverse Pickup Enquiry,Fraud Selling,31b19b08-ca75-4dc7-b182-1a1cdf96622d,,24/08/2023 10:44,24/08/2023 10:48,24-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,1
e8c112eb-677c-477f-ba16-c4e242d8401c,Outcall,Feedback,UnProfessional Behaviour,,25ebd837-97f6-4069-8561-840fc3f901bd,,24/08/2023 16:56,24/08/2023 17:10,24-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
3112691d-5ee6-4c39-affc-e391e7ce0a87,Outcall,Returns,Fraudulent User,,266bf853-2549-4498-83ca-f1492c1984a6,,24/08/2023 15:27,24/08/2023 15:30,24-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4f2b738c-cfdd-4a06-92c6-d8bfba41ca51,Inbound,Returns,Reverse Pickup Enquiry,,1e0347bc-cfd1-4389-bf58-010045e2f99c,,24/08/2023 22:16,24/08/2023 22:20,24-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
495a8a07-16dc-41e2-865d-1f8ed3705644,Email,Returns,Exchange / Replacement,Shopzilla persons r rude n non sense Make peoples foolish,e5d19c91-6727-4559-aef5-b00814b9a7ac,08/08/2023 18:42,23/08/2023 19:48,24/08/2023 18:09,24-Aug-23,MUMBAI,Mobile,32999,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,1
b51b9310-d85a-4cde-a33f-6d8203cada89,Inbound,Returns,Reverse Pickup Enquiry,,ae7157cd-46d4-4a7e-970d-69d486878989,,24/08/2023 09:17,24/08/2023 09:25,24-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
cbad33e6-72b6-41c4-b079-10fa06e75e52,Inbound,Cancellation,Return cancellation,,551c11d4-9f03-4234-bdf1-5604d3bba6c4,,24/08/2023 14:17,24/08/2023 14:37,24-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,4
1a53988f-79ab-4b3a-bf1c-185078cd8e9b,Inbound,Returns,Fraudulent User,,096fa841-093a-466a-8b00-d1eeeeaed519,,24/08/2023 15:57,24/08/2023 16:04,24-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
43451757-259b-4290-9366-63a53f787626,Inbound,Returns,Reverse Pickup Enquiry,Saticfy,f783c05d-399f-4506-93be-8fd1460b9fea,,24/08/2023 10:48,24/08/2023 10:52,24-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
6d923f91-4cf7-4f83-9b44-69f130b3671a,Inbound,Order Related,Delayed,Need on time delivery and commitment should be filled as promised time ,b6e5b1b7-e166-4faf-8e63-097dec1130ee,,23/08/2023 21:05,24/08/2023 13:39,24-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
fa92f1ba-234c-4be5-b07f-c5e343d85cd9,Inbound,Order Related,Delayed,,dcf24357-34f1-4755-8444-5301a2759f8c,,24/08/2023 10:11,24/08/2023 10:13,24-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
747b5849-5e01-42aa-98d3-61ab93cebc91,Inbound,Returns,Missing,,3e048045-e746-4d50-ad24-4cba7953aafe,,24/08/2023 13:07,24/08/2023 13:09,24-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
ce7327b4-2c53-435a-819c-9f554ffb6997,Outcall,Returns,Reverse Pickup Enquiry,,658d0da8-1211-49be-8420-2d5e7d6f9587,,24/08/2023 17:30,24/08/2023 20:11,24-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
71199f89-f19e-4592-86db-ec15aa494192,Inbound,Cancellation,Not Needed,,16d30081-01d2-4acc-9e0a-26f07a8855ed,,24/08/2023 00:59,24/08/2023 01:01,24-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
20428900-f01a-4ec4-a258-2b878a8a703d,Outcall,Payments related,Billing Related,,753ed713-65f8-46f9-b778-1416f7262d2a,,24/08/2023 14:49,24/08/2023 14:51,24-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
62504827-6b30-47b1-95b9-19112ba46e23,Inbound,Returns,Reverse Pickup Enquiry,4,549d334f-ed3d-431a-842c-47de412248f8,,24/08/2023 08:05,24/08/2023 08:10,24-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
5af820ac-e533-44f4-a9b6-c374c823a399,Inbound,Order Related,Invoice request,,dccefc15-702a-4c39-acd7-21e4c2510747,,24/08/2023 09:19,24/08/2023 09:22,24-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
20055b76-dc3b-4f90-9c9e-d3dee1d18d8e,Inbound,Returns,Reverse Pickup Enquiry,Great work sir ji,3f4e38f8-999a-479a-8c09-5bd763ecafcd,,24/08/2023 11:46,24/08/2023 11:49,24-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
972d9f0c-9232-4335-9a8e-ec70748da144,Inbound,Order Related,General Enquiry,,d97a6090-66f6-4bcb-a237-d04170898ee5,,24/08/2023 12:59,24/08/2023 13:03,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
a11af886-2e56-441c-9657-41fb75a7e25b,Inbound,Returns,Reverse Pickup Enquiry,,db6ed933-5551-4279-b092-4f1c0e4fb316,,24/08/2023 08:21,24/08/2023 08:24,24-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
07e0b1c5-f71e-4b91-afca-3109ece85bc2,Inbound,Returns,Reverse Pickup Enquiry,,55c101f1-486e-41c9-9684-d196ff834b64,,24/08/2023 12:01,24/08/2023 14:02,24-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
9b8751c5-9477-42e3-97a4-94866e1049dc,Inbound,Cancellation,Not Needed,,ed8b0607-6c76-42ad-8f48-8b2cba1f25d1,,24/08/2023 12:54,24/08/2023 13:33,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9f8ebbe3-4bea-4d8e-9bde-32d8556de776,Inbound,Payments related,Online Payment Issues,It wasvery hard to reach you. When I mailed you twice you did not even repliedme and when I try to contact you through app it is always telling lines are busy and when tried to call you directky using customer care number it is either telling phone number is wrong or no executives are able to take my call. Worst customer care ever and the problem was with my pay later emi amount updation. I settled my dues with your lenting partner IDFC bank and they told me that they have got their full amount and no balance is pending and yet in your app the payment is not updated and you are sending me mail to settle the amount. Shame on your side. And because of that I cant order anything prepaid also,cb4172d2-ea1e-45ee-bfe8-5ff9522269cd,,24/08/2023 13:02,24/08/2023 16:30,24-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,3
c016ccf2-0da5-48f6-9e4d-c46c5d50a687,Inbound,Payments related,Wallet related,,8bb7a147-168a-4b67-9828-ddedd01d5e49,,24/08/2023 15:03,24/08/2023 15:04,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
0f404074-8e3b-4200-93d9-dbb40bde9341,Outcall,Cancellation,Not Needed,,bc4bc360-4898-4b95-90e6-e43d4daa2de5,,24/08/2023 16:54,24/08/2023 17:05,24-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
e4a35f1e-015f-43d2-bd3e-eb6c021136e5,Outcall,Product Queries,Product Specific Information,Easy to reach customer service executive ,a5f24628-ca0f-46b3-9e3f-7e6fd023ee75,,24/08/2023 17:46,24/08/2023 17:50,24-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
9db8611c-e076-4b34-8808-791448440a9b,Inbound,Order Related,Delayed,,ec078a59-59c6-40bf-a0a4-ce7053e4a1b7,,24/08/2023 06:20,24/08/2023 07:20,24-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
c5e7691f-d652-41c4-aed5-881f2873074b,Inbound,Returns,Reverse Pickup Enquiry,,64a75ae0-74c3-486d-8f38-a9b58a427024,,24/08/2023 15:07,24/08/2023 15:11,24-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
ed793279-a314-4d90-8deb-ecf26e8643ce,Inbound,Returns,Reverse Pickup Enquiry,,9e1cdfb9-4567-4467-9270-cfddfb52eb8f,,24/08/2023 10:43,24/08/2023 10:46,24-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,4
1c40d6f6-4405-41b7-8797-fe5bb21284d3,Outcall,Returns,Reverse Pickup Enquiry,Problem solving ,8049ad6f-f6b7-4df7-80f8-701265ab0988,,24/08/2023 18:09,24/08/2023 18:15,24-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
f3aeead7-c0fc-4bae-9d58-7acbb478bc51,Outcall,Returns,Missing,  support,e38032cd-6196-4982-9366-d9a1f92b90dd,,24/08/2023 20:32,24/08/2023 20:40,24-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
4a8fd02b-6c78-4363-9153-d0d015047f52,Outcall,Returns,Wrong,,978bfd45-eddf-4833-9b1d-1bf6c3a08cc8,,24/08/2023 20:44,24/08/2023 20:45,24-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
44a185db-4273-4d98-b44e-0913062bc850,Inbound,Returns,Reverse Pickup Enquiry,,ff5c0bf1-1a62-4aec-9787-b0d1cdaee906,,24/08/2023 23:22,24/08/2023 23:28,24-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
7b8ce17f-b277-4c5d-b5ca-349cbf782a21,Inbound,Returns,Reverse Pickup Enquiry,good,3b617933-f03c-4059-8471-19f147f0ce48,25/06/2023 23:50,24/08/2023 11:39,24/08/2023 11:48,24-Aug-23,PILIBHIT,Home Appliences,1398,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
3f843c5e-eef6-4fee-bdc8-f5ff989d67cf,Inbound,Order Related,Delayed,,0771099c-03ec-4430-850e-40226c8c625f,18/08/2023 13:13,24/08/2023 10:40,24/08/2023 10:43,24-Aug-23,MUMBAI,LifeStyle,499,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
29d4c95d-886a-485c-9a3b-b9780b009b2e,Inbound,Returns,Reverse Pickup Enquiry,,f958fe5c-e294-4c50-8a9b-e586e8f96aa8,,24/08/2023 13:31,24/08/2023 13:33,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
79d14db0-379b-4843-9a3d-35b5a46a65c3,Inbound,Returns,Reverse Pickup Enquiry,** of kathua hub,341ce660-a99d-4bab-ab9c-d0935c57a03e,,24/08/2023 09:38,24/08/2023 09:56,24-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
0ce7aaeb-9fc3-495c-853a-e6cf2d91a566,Inbound,Returns,Reverse Pickup Enquiry,Awesome,a975dcaf-cc61-4262-b426-9d1b07e903b0,,24/08/2023 10:37,24/08/2023 10:41,24-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
d67d20ec-cd15-4ddb-874f-8b8417ef2ca0,Outcall,Refund Related,Refund Enquiry,,014c8540-dbc1-4c6b-a0a0-e4ad9397cc67,,24/08/2023 17:25,24/08/2023 17:28,24-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
455d61cf-c89d-48af-abb3-367169218862,Inbound,Returns,Return request,,02295417-35eb-43fa-a49d-8cb5fbc230e1,,24/08/2023 19:25,24/08/2023 19:26,24-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
9274b83f-9a36-4448-91e7-f38a157e704b,Inbound,Order Related,Delayed,,c013fe51-5a88-46f7-be82-3ecc7d3087d8,,24/08/2023 23:21,24/08/2023 23:27,24-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
281b3427-4a23-42ee-bfce-ea66a8e832d2,Inbound,Returns,Reverse Pickup Enquiry,,b25c11c8-20a4-45ff-92f4-3742efb1ff41,,24/08/2023 11:36,24/08/2023 11:38,24-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8b5330dd-c94e-4a92-992b-4eec647f561e,Inbound,Payments related,Online Payment Issues,,db1f6700-b5fa-4094-9f48-e74281c69712,,24/08/2023 18:45,24/08/2023 18:46,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
abf9af0c-07db-4abf-9479-a1d110063e47,Email,Returns,Wrong,,07df0e71-0d79-4554-9119-5ff61ca45d81,12/08/2023 08:06,24/08/2023 15:49,24/08/2023 15:53,24-Aug-23,NADIAD,LifeStyle,607,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
be408509-6f3b-4ad7-8a76-b9c5fb1da287,Inbound,Returns,Service Center - Service Denial,Thank you ,1c64edc6-7bf2-4a23-a8ee-871705bf28e0,,24/08/2023 13:17,24/08/2023 13:23,24-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
8567f072-4af5-4796-a26c-63400785941a,Inbound,Returns,Fraudulent User,,6bdeaf89-69e4-4f6f-aba3-18a4dc9b301b,,24/08/2023 14:24,24/08/2023 18:08,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
4e7ba2c0-476a-4c2d-a8a7-362761da2ed2,Outcall,Returns,Reverse Pickup Enquiry,,38d36a79-cddc-4a39-aeda-422055d4e095,,24/08/2023 17:21,24/08/2023 17:30,24-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
de3a0033-17ef-48c7-8a14-3b356feecff4,Inbound,Returns,Exchange / Replacement,Technical knowledge reqd,15cbf7ee-83bc-482a-a47d-e409ad0538e6,,24/08/2023 10:58,24/08/2023 12:38,24-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
d17f420f-db28-4a27-b4b8-5c060ab2838c,Outcall,Order Related,Order status enquiry,... ,6c2bf2e5-2308-4f40-a85b-3ae72fba7f21,,24/08/2023 17:04,24/08/2023 17:04,24-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
7ee15167-b266-4cd0-ac8c-9d568f13b893,Inbound,Returns,Reverse Pickup Enquiry,Good experience,09ecb4a4-fc86-4560-82aa-907ecbcf4f16,,24/08/2023 21:07,24/08/2023 21:08,24-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,5
99ee0a02-ee6a-473a-8569-7342c318cdde,Inbound,Returns,Reverse Pickup Enquiry,,ee99bd32-3064-49db-bf90-7c2614b8c966,,24/08/2023 21:30,24/08/2023 21:30,24-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c3c55c8f-dac4-479c-b19e-b6bd1c0b6a4b,Inbound,Returns,Reverse Pickup Enquiry,,419550d1-3ec6-4a83-b5db-265eabc74208,,24/08/2023 23:18,24/08/2023 23:19,24-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a268fb40-ed4e-4346-a5a8-161a1cbd029b,Outcall,Shopzilla Related,General Enquiry,,2170537b-ab3c-4b19-880b-52abc69eeaaa,,24/08/2023 15:40,24/08/2023 15:44,24-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
fd18d3c3-1c6b-496b-8824-8c0e4a2ca288,Inbound,Shopzilla Related,Account updation,,867766a2-f8dd-49ca-ba7b-b64f0c7a921b,,24/08/2023 19:57,24/08/2023 20:02,24-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
cad4791d-7e60-4252-a0d9-8c437fcb5646,Inbound,Shopzilla Related,Signup Issues,,ed2f09e9-6ffb-4b41-bba8-89dda22d1d1e,,24/08/2023 11:26,24/08/2023 12:07,24-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
4b5d851a-dad8-479b-b7f0-4e8d5a93ccfa,Inbound,Returns,Reverse Pickup Enquiry,Worst,8a09c7dc-5c08-4535-a725-8957172bce61,,24/08/2023 12:11,24/08/2023 12:26,24-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
0497b62a-d0e6-4278-b4ec-882b60698321,Inbound,Feedback,UnProfessional Behaviour,good to talk with you ,8dcde816-9bec-400b-b8e4-3ba868ef8665,,24/08/2023 13:25,24/08/2023 13:27,24-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
837355fa-daca-4c3a-aa8a-8315d5cd8572,Inbound,Returns,Reverse Pickup Enquiry,,6383a456-1a11-41c8-a8c8-496b09d9c769,,24/08/2023 22:57,24/08/2023 23:05,24-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
afccb3e0-fd10-4e57-9d4a-8d3e05b14d54,Inbound,Order Related,Order status enquiry,  thanks support   thank u    ... thanks ,c9dfd69f-f4c6-461f-9748-aa9eb1e92836,22/08/2023 01:21,24/08/2023 00:15,24/08/2023 00:17,24-Aug-23,HYDERABAD,Mobile,11499,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
521cf454-2a58-4a9b-96b3-9d2c714a7081,Inbound,Returns,Fraudulent User,No comment,c8e2f023-9497-4f23-aa2f-ceb76d37ca83,,24/08/2023 10:23,24/08/2023 10:24,24-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
82ea2808-e43a-4949-a5f8-910cf360c478,Inbound,Product Queries,Product Specific Information,,b4f72afc-6fbb-4be8-b878-e536e94cbcf0,,24/08/2023 10:52,24/08/2023 10:57,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
4cf878c9-3542-40cc-9b36-d7a7d1877204,Inbound,Payments related,Online Payment Issues,Was he sleeping while talking calls such a lazy person ,a62b0d80-bf16-4fce-a0a0-f47f76b9972c,,24/08/2023 19:28,24/08/2023 23:39,24-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,1
e83b64e0-f4b5-4184-8cac-ab97c0c3eaa7,Inbound,Payments related,Online Payment Issues,Payment is done but still showing pending ,c1f5f4c0-1cdd-46c8-ab43-2ceda4d34681,,24/08/2023 09:19,24/08/2023 09:25,24-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
96763dfc-dd41-41a5-b8cf-3686fb89a9f6,Outcall,Returns,Reverse Pickup Enquiry,,a25a0240-5070-48e2-ae61-d1fc5493ff45,,24/08/2023 17:35,24/08/2023 20:16,24-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
a2817e13-e4bf-4241-adb9-bf6cb981677d,Inbound,Returns,Reverse Pickup Enquiry,"Very bad service, ??????",1cea4705-068e-4c60-840f-ea1d7bd36582,05/08/2023 21:24,22/08/2023 11:49,24/08/2023 14:43,24-Aug-23,PANIKOII,Books & General merchandise,203,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
29e663d0-57aa-4ec8-a7a6-381738a107e2,Inbound,Returns,Wrong,,fa17c03e-a68b-4850-9011-b8b4bfabe9f3,,24/08/2023 14:34,24/08/2023 14:37,24-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
979ae8bd-0dc8-4c0a-8fae-7e674682b04b,Inbound,Order Related,Installation/demo,,902eae8a-729c-405f-abec-714429cc1041,,24/08/2023 09:19,24/08/2023 09:22,24-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,3
573cada8-a89c-4329-a8af-608f3235f8b3,Inbound,Shopzilla Related,General Enquiry,Goo,0ef6b53f-b290-46ea-86e3-dc3715d83acc,,24/08/2023 15:12,24/08/2023 15:15,24-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
376a178d-2c2a-4a36-b0a1-4ee2c86c41cd,Inbound,Order Related,Installation/demo,,09104cc3-9a4e-4f26-bf2c-083a2621cc46,,24/08/2023 00:41,24/08/2023 12:23,24-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
500a4051-c947-4a89-8e56-f5473faff82c,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,56668f75-3e26-4427-816e-224620ac35a0,,24/08/2023 11:44,24/08/2023 11:45,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
bf20e79c-4a8b-428b-a170-f68bf5becb6f,Inbound,Returns,Damaged,,62ea8cdd-3c13-4076-90f3-a90d0d374097,,24/08/2023 23:12,24/08/2023 23:13,24-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
9c0a2af1-4a18-4663-93d9-5e61376e0d7c,Inbound,Returns,Reverse Pickup Enquiry,,c47b6093-95a4-4b4d-b3ee-953255b2ce0a,09/08/2023 12:34,24/08/2023 18:01,24/08/2023 18:05,24-Aug-23,HYDERABAD,Home Appliences,1999,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
9f6b7e37-8590-4620-99ad-e601e5dfd7f7,Inbound,Order Related,Order status enquiry,Very good work,090ad7b5-11b7-444b-81f1-ee30848331ec,21/08/2023 12:31,24/08/2023 18:24,24/08/2023 18:35,24-Aug-23,BULANDSHAHR,Mobile,19999,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
553359a3-e87c-4f15-9b5a-20669811e9f3,Outcall,Shopzilla Related,General Enquiry,,731089c7-fae7-4f62-b45e-92840fca2d13,,22/08/2023 20:29,24/08/2023 00:45,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
0d1ffd0d-3d77-4ca8-b39a-2b0f9ae57063,Inbound,Returns,Return request,I think the executive was social and of good personality ,45e927d2-62ac-4b48-ba6a-ae66ec9ebd92,,24/08/2023 21:39,24/08/2023 21:43,24-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
357e633f-0adb-44ca-8ad1-f014f95967ee,Inbound,Shopzilla Related,General Enquiry,,74aa51eb-f713-4be9-a7db-4bce84a3f8fb,,24/08/2023 19:02,24/08/2023 19:04,24-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
c1d71933-99ba-4d7e-bb06-451af1399d35,Outcall,Refund Related,Refund Enquiry,Very nice talk.,a1b332ac-dc68-4750-88c4-7b242b92ab57,,24/08/2023 19:47,24/08/2023 19:49,24-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
22cfde88-533e-4daa-9fba-d85151b50290,Inbound,Returns,Reverse Pickup Enquiry,,b726f1fe-76bf-4be7-a0f8-9b70513b4bbb,,24/08/2023 21:29,24/08/2023 21:38,24-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,4
ae74c50f-b0fa-4103-9e42-e1e8b3c97938,Inbound,Returns,Return request,,f9b93985-a8b5-4a16-b695-bac6e6149267,,24/08/2023 07:30,24/08/2023 12:43,24-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
a87ef0a8-55be-4834-9aee-6d281bb57cfd,Inbound,Returns,Reverse Pickup Enquiry,,37a8a6f7-00b7-4696-b805-3e0940c75ddc,,24/08/2023 07:43,24/08/2023 07:53,24-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
78192576-9ef2-471b-b6e7-336235bfebbc,Outcall,Returns,Return request,,158cc39c-32b3-4a4c-9c02-342c5cef76be,19/08/2023 19:05,24/08/2023 10:52,24/08/2023 10:57,24-Aug-23,BHUBANESWAR,Electronics,899,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
08c2883a-ef97-4821-8b06-45f0bf62aaaa,Inbound,Returns,Reverse Pickup Enquiry,,03adfa2b-69f5-4f7c-bce1-2e15ea7a6896,28/07/2023 13:35,24/08/2023 13:35,24/08/2023 15:01,24-Aug-23,NEW DELHI,Home Appliences,6799,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
3cadc8b6-4fd9-4014-89ff-23be56e42c53,Outcall,Order Related,Order status enquiry,,3de8e359-f567-4862-a261-27421fb2967c,,24/08/2023 18:20,24/08/2023 18:22,24-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
4b6bc7dd-31d7-4061-8310-413a22daf088,Inbound,Order Related,Delayed,,a232efcf-6c6e-47f1-8e54-401bd25900c2,13/08/2023 10:45,24/08/2023 18:16,24/08/2023 18:36,24-Aug-23,BANGALORE,LifeStyle,305,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
9d89ea6d-0116-44eb-ace0-b6e244c9e8f3,Inbound,Shopzilla Related,General Enquiry,,81258970-4027-4a7b-b32f-67677306d416,,23/08/2023 16:04,24/08/2023 14:00,24-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,4
05dd3e57-5795-4227-9d39-816a1387c4ad,Inbound,Returns,Reverse Pickup Enquiry,,f685b607-cc0a-4cde-a897-fc4baf58b333,,24/08/2023 08:08,24/08/2023 08:09,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
e1999fed-3dbb-4a8a-a316-d83daa2c7b18,Outcall,Shopzilla Related,Shopzila Premium Related,,9650fbf0-b263-4c17-80d1-3b64adfa16d3,,24/08/2023 17:00,24/08/2023 17:02,24-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
70485dc8-f9aa-4794-8b18-b70092bd1838,Inbound,Payments related,Online Payment Issues,,43ea0610-5942-4a3b-87a8-f8b1fd80c2fc,,24/08/2023 19:23,24/08/2023 19:34,24-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
43df19ee-d368-4c36-85da-7d14bb5a5677,Inbound,Returns,Reverse Pickup Enquiry,Yes,5cb9d681-491a-4104-9f27-a70103b39944,28/07/2023 17:35,22/08/2023 18:54,24/08/2023 13:12,24-Aug-23,BULANDSHAHR,LifeStyle,1284,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
49e61af9-179a-4829-a44b-56d4a0520df7,Outcall,Order Related,Delayed,Very bad shopping experience customer service not answering the exact reason for order delay and app charging me extra money to cancel the order both ways customer has to suffer never shopping again from Shopzilla ,77931ea2-5201-464b-aaf4-f63378d2c027,,24/08/2023 14:09,24/08/2023 14:14,24-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
0c08c5f2-07d1-433d-a393-18c1b4333b52,Inbound,Refund Related,COD Refund Details,Worst customer experience ,0678a1a3-bd1f-46ae-85d5-b50a93d30c2e,,23/08/2023 11:39,24/08/2023 12:01,24-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
e8ed72eb-8b60-4f26-8742-5bed04eff1da,Outcall,Product Queries,Product Specific Information,Very good ??,f7634fa0-1c93-47d2-a518-c61a64babc4b,,24/08/2023 16:54,24/08/2023 16:56,24-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ab8a710e-ebeb-4ee3-b97c-e93b64592a1d,Inbound,Cancellation,Not Needed,I am a Shopzilla plus premium member and and Shopzilla axisbank credit card holder. I am facing problem in almost every  Shopzilla order. My Shopzilla shopping and customer support experience is going very bad. I am thinking about quit to Shopzilla,d405860b-3dce-4d9a-bb34-d8078a310bb7,09/08/2023 22:11,24/08/2023 12:54,24/08/2023 17:13,24-Aug-23,BARASAT,Home Appliences,17195,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
f60c56bf-3d61-48b7-ac53-d699db3ce2ac,Inbound,Returns,Reverse Pickup Enquiry,,d51100a6-3003-44ad-b2c2-bcc740f97ed7,,24/08/2023 12:06,24/08/2023 12:14,24-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
07eb1b29-beba-4387-9ce2-6d5b235db1a4,Inbound,Order Related,Installation/demo,,4512f053-eb92-4b7e-afdb-21601624349f,,24/08/2023 11:26,24/08/2023 11:29,24-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
d5d25d2b-0a5b-4e0a-bf5c-b066e5a0c3c8,Inbound,Order Related,Order status enquiry,,0b75ee71-8d0e-42ae-acd6-4b93881dd600,,24/08/2023 13:10,24/08/2023 13:11,24-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
d4860255-165b-4f39-929d-2cf42b0c4d27,Inbound,Returns,Return request,,9e794115-79a7-4217-a89b-1f1f1b6ddd5b,,24/08/2023 22:34,24/08/2023 22:45,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
85b17929-afc9-42e4-993d-05e7e5ba2060,Inbound,Returns,Reverse Pickup Enquiry,Reaching out to support is very cumbersome. The chatbot don't resolve any issues that works based on key words only. Though in chats it is mentioned that u will Regards connect again if the call gets disconnected but same never happens.Further how can it be that the other mediums of communication with the customer care is wiped off. Only chatbot assistant is available.Really very sad to see the care of such a good org for the CUST O MER issue resolution. I felt being cheated this time.Regards,15656e93-e0ac-494c-a245-eb90ae5b3c33,,24/08/2023 22:39,24/08/2023 23:12,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
677ee5a8-8a49-4a98-8a51-0e618d67ac85,Outcall,Returns,Reverse Pickup Enquiry,,3388e395-cc89-40df-a202-3023396bc7e7,23/07/2023 19:34,24/08/2023 11:49,24/08/2023 12:14,24-Aug-23,ALLAHABAD,Electronics,3999,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
af203685-019f-47b2-8989-0ee6049d0cc4,Inbound,Returns,Reverse Pickup Enquiry,,7f8602bb-00cd-4052-84eb-15fdb6f06a15,19/08/2023 19:11,24/08/2023 21:12,24/08/2023 21:14,24-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,413,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
9943ec65-2173-4024-81c0-2546dc06ca2a,Email,Returns,Reverse Pickup Enquiry,,ac553445-8fbf-483c-8741-ff573ab75f3a,,24/08/2023 17:13,24/08/2023 17:13,24-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
76620112-0fb7-4ec0-8db1-215745cb35b1,Outcall,Returns,Reverse Pickup Enquiry,,19a12207-6cfd-4909-aed2-1829359b49bd,,24/08/2023 17:32,24/08/2023 19:41,24-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
6668ac10-56b9-423e-8247-08ff6f8ef2b3,Inbound,Order Related,Delayed,,906ca517-28fc-4d77-93ac-73755eaf6cf1,19/08/2023 10:33,24/08/2023 10:29,24/08/2023 10:32,24-Aug-23,NEW DELHI,Books & General merchandise,194,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
9fed5970-f48f-457a-92b7-8c074571736e,Inbound,Returns,Reverse Pickup Enquiry,Good,15400d88-a5b2-472f-801b-a96a91d3d418,,24/08/2023 09:34,24/08/2023 09:45,24-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
442135ab-cf66-42f9-9252-1280dec5db29,Inbound,Returns,Reverse Pickup Enquiry,Good that voice service assistance very good communicate understand my issue. Mr.manu thankyou ,e992ed31-cd1b-4171-a178-0e01d9fffa4a,,24/08/2023 10:19,24/08/2023 10:21,24-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
f772c1e8-4c9a-4299-83ae-97a05fd97b27,Inbound,Returns,Missing,,0036f1a2-7f56-4d65-be2a-83326ca563ab,,24/08/2023 12:06,24/08/2023 12:07,24-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
96449f53-7f1d-4a4b-be8e-3d3be3cba0ea,Outcall,Returns,Reverse Pickup Enquiry,,afc4d3df-ea8d-4f87-b9c4-7b6bf51f5f9e,,24/08/2023 16:07,24/08/2023 16:09,24-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
122e0d9c-057c-4f3b-88f5-ca544591184c,Inbound,Returns,Exchange / Replacement,,0f21cc39-8f31-472c-90b1-ac33c41af206,,24/08/2023 22:05,24/08/2023 22:22,24-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d0cf5827-ce23-4428-a091-177e583f7be1,Inbound,Order Related,Delayed,Thank you so much ,fd75b77a-0f33-4c14-86c2-cea7ad46aecc,,24/08/2023 19:45,24/08/2023 19:50,24-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
b61be240-fd76-44e0-b64f-ed0de5d89979,Inbound,Returns,Reverse Pickup Enquiry,,90525a33-b4fd-40f4-a426-4d6c9aebd432,31/07/2023 08:25,24/08/2023 11:35,24/08/2023 11:42,24-Aug-23,LUCKNOW,LifeStyle,599,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
db6e93ac-4057-4adc-a6bf-255147ddc31d,Inbound,Product Queries,Product Specific Information,I feel relex to talk you ,4cee8807-1156-43d7-a805-3f6615fb10bf,,24/08/2023 09:16,24/08/2023 13:08,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
fa88e648-d508-4b64-be8f-2251071d541a,Inbound,Returns,Exchange / Replacement,,edef3cd4-cc55-41f5-b0f3-048a912db86a,04/08/2023 16:38,23/08/2023 13:34,24/08/2023 13:23,24-Aug-23,KANPUR,Mobile,32999,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
ccbff05f-a88e-4e4e-a6db-303f54e35426,Outcall,Returns,Wrong,,c0bf0511-5d24-4df5-84f9-7af74d3c5b13,17/08/2023 09:15,21/08/2023 18:50,24/08/2023 08:19,24-Aug-23,NEW DELHI,LifeStyle,751,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
07fb8525-c9a6-4732-bf49-e84bb52e95bc,Inbound,Shopzilla Related,Account updation,5,b728bb86-c298-4e40-9837-193e1a99cd1d,,24/08/2023 12:31,24/08/2023 12:40,24-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
2353f08d-0953-42c6-a085-a023b238c27a,Outcall,Feedback,UnProfessional Behaviour,Nothing ,0273e761-0d0b-4cdd-bdca-734a6480c4b1,,24/08/2023 20:54,24/08/2023 20:55,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
478c5c99-0ec4-4acf-81da-0cf1e064987b,Outcall,Cancellation,Not Needed,,047d206d-a69b-47e1-961b-8d10407451f8,,24/08/2023 17:25,24/08/2023 17:37,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
c1ae42b5-1c79-4646-8ce2-991057e7c53f,Inbound,Order Related,Installation/demo,,2610fe35-65cb-4baf-8ebc-033ef3e8c66b,,24/08/2023 18:31,24/08/2023 18:37,24-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
f6f3ae21-5f93-4472-b2c2-e35cfd047bb6,Inbound,Returns,Return request,,5c8433e2-03b1-4ef4-93e5-77bb57522c6a,,24/08/2023 07:07,24/08/2023 07:09,24-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
c01a0c84-676b-4cc6-b44f-a36397ec7fb5,Inbound,Returns,Reverse Pickup Enquiry,,087d1379-6155-44fd-9ae7-0176bbbc43cd,,24/08/2023 22:51,24/08/2023 22:53,24-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
93970378-9cfb-40d2-bff4-3d0384687a9c,Inbound,Cancellation,Not Needed,,00ec264a-c6ad-436e-bf95-644526d3bdc0,14/08/2023 18:35,24/08/2023 00:11,24/08/2023 00:35,24-Aug-23,LUCKNOW,Books & General merchandise,376,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
05c12f00-a471-4acc-a6a1-08c529d6532d,Inbound,Order Related,Order status enquiry,,ef6d8bfd-34ae-45d7-9fef-025bddac3e92,,24/08/2023 10:33,24/08/2023 10:34,24-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
04e10d2f-7b3a-4f03-bd9c-3119d7d68cb6,Inbound,Returns,Reverse Pickup Enquiry,Nice man,947c9b51-967d-4816-8157-9b31e53634e2,,24/08/2023 10:52,24/08/2023 10:57,24-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
9e8eb99b-1262-4652-8b00-61163e206b49,Inbound,Payments related,Payment related Queries,Too bad interaction,841d1747-0314-4d0c-8081-666b6a83c032,,24/08/2023 12:11,24/08/2023 12:13,24-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,2
e01b0ec1-d012-454c-bc49-1e7c6c49fd52,Outcall,Order Related,Order status enquiry,I liked your voice..,3abdf21f-0c04-4ab9-9ced-71255089abf9,,24/08/2023 16:46,24/08/2023 16:56,24-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
9016d271-28cf-4fb7-b150-3832ea466c72,Inbound,Order Related,Delayed,Done,24197b97-b00b-4962-879d-6db1d9d8a84e,,24/08/2023 11:45,24/08/2023 11:48,24-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
6eddffe9-a3fa-4e64-85dc-3dc29c4841eb,Outcall,Returns,Exchange / Replacement,"It's customer suitable time for exchange phone,Maximum you decide it but minimum days customer decide it ",58beb7a9-2b2d-4621-a3f8-d34b6c021d1b,,24/08/2023 21:53,24/08/2023 22:10,24-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,3
24734658-a8fc-4fa8-a4e1-ac96ee538e61,Email,Returns,Self-Help,,6eaf08df-1d79-4647-aea3-95b8d1ceeff2,07/08/2023 22:28,21/08/2023 16:24,24/08/2023 18:21,24-Aug-23,KANPUR,LifeStyle,7212,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
995989c7-d780-4afe-ba71-8e7472492732,Inbound,Feedback,UnProfessional Behaviour,,2e3fd3ef-61d0-4736-8090-3e701bd5994f,,24/08/2023 14:20,24/08/2023 14:20,24-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
f2e0c761-fc0a-4c93-9484-306668316385,Inbound,Returns,Reverse Pickup Enquiry,,ee18abfc-cbe1-40a1-ace9-be9601d315f1,,24/08/2023 12:36,24/08/2023 12:47,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
652e3368-640c-480d-813e-4617694e01b6,Inbound,Order Related,Delayed,Thank you so much ,4b9eef53-2fcc-408e-aca1-b912aafe3d57,17/08/2023 15:25,24/08/2023 08:50,24/08/2023 08:55,24-Aug-23,LUCKNOW,Books & General merchandise,430,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
e0ddc3e6-07f2-4735-a9fb-9d42895661a3,Inbound,Returns,Reverse Pickup Enquiry,,7c8c8a0a-0a09-4e12-bcf1-e319216470c2,,23/08/2023 22:47,24/08/2023 00:00,24-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
91744953-3162-4c6b-8c7e-5dc48ed9174d,Inbound,Order Related,Order status enquiry,,df6fe46b-746c-4bfc-b388-abd19f2eb302,,24/08/2023 10:07,24/08/2023 10:09,24-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
706743af-b23a-4058-90db-40355406a0f6,Inbound,Product Queries,Product Specific Information,,8e11edd7-9b46-4634-9e52-81db26e68a6d,,24/08/2023 22:51,24/08/2023 22:52,24-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
c3a807a5-0982-41cf-9ef8-b8d946d66c88,Inbound,Refund Related,Refund Enquiry,,0dc9d692-0778-404b-b530-c4dfa100ebc1,,24/08/2023 22:05,24/08/2023 22:27,24-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
4a44ec9a-d2b6-4fc5-b75d-e412221b8ff1,Inbound,Order Related,Installation/demo,,f70fd99c-8c0c-46bc-aebf-fe7b08bb05c7,,24/08/2023 22:38,24/08/2023 22:44,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
84d2435a-269c-4cb4-824e-6a6819704948,Inbound,Returns,Reverse Pickup Enquiry,,93aa44a0-99bf-441d-adc6-592046435225,,24/08/2023 14:42,24/08/2023 14:47,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
27cade6b-5347-410e-914e-142de7bca48f,Inbound,Returns,Reverse Pickup Enquiry,Please improve your customer services make it easier for customer to contact to the team easily,58b5d4ea-08b1-47c4-8802-d9eed3f3fc8b,,24/08/2023 14:20,24/08/2023 14:22,24-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
74990003-a791-4ea4-9725-e5637fb1b7f7,Inbound,Returns,Reverse Pickup Enquiry,,5b7e7d96-b189-4a19-841d-60056abeb6e3,,24/08/2023 12:41,24/08/2023 12:47,24-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
6689fe6d-81b9-40fb-969f-7a05f922b2e6,Inbound,Shopzilla Related,General Enquiry,,d14ac13f-cc9f-41be-b3a9-5630cc0c3610,,24/08/2023 22:57,24/08/2023 23:30,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
c6c780ab-2b48-4cae-a1cf-06506722a941,Inbound,Order Related,Order status enquiry,,eea7c4e8-fae0-4563-b189-e62948ffdc25,04/08/2023 20:05,24/08/2023 12:26,24/08/2023 12:38,24-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,1199,,Jessica Jones,William Park,John Smith,31-60,Morning,5
92da61f6-2c59-4339-94f7-63a4722a4bb5,Email,Returns,Reverse Pickup Enquiry,,bbe0fd85-bfc0-49eb-93f2-c025ee05aff6,11/08/2023 19:21,23/08/2023 17:05,24/08/2023 10:09,24-Aug-23,BHILWARA,Electronics,1299,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
9b93dabd-3a87-4eb8-81ec-cf27537d12fd,Inbound,Order Related,General Enquiry,,349fd473-c1f4-457c-9135-c396af062c79,,24/08/2023 10:26,24/08/2023 10:30,24-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e940ca3a-1c57-48e8-b16b-ce284658ed94,Inbound,Order Related,Order status enquiry,,0b5f895e-7807-4910-be21-e02bee83d5de,,24/08/2023 11:40,24/08/2023 12:44,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
8657c76a-287c-4df9-a7e2-ecf3d0022821,Inbound,Returns,Fraudulent User,Fully satisfied ,e7fccf4d-a669-4105-94a0-81ca4f49d43f,,24/08/2023 19:49,24/08/2023 19:50,24-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
6d7fc086-1303-4e4b-a219-242be088df6b,Outcall,Order Related,Order status enquiry,,b221354b-82a3-483f-9675-bce4606eef66,20/08/2023 07:49,24/08/2023 16:18,24/08/2023 16:19,24-Aug-23,ALIGARH,Mobile,15999,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,3
3dad9b56-b81f-4954-b8f0-19485bc4a7c2,Inbound,Returns,Return request,,ae31001b-e771-4cf6-9526-e6b56f2064db,,24/08/2023 00:14,24/08/2023 08:38,24-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a4a2dca5-775b-4352-9f3a-8e21296bb193,Outcall,Returns,Wrong,,ff116501-33c7-4260-9a96-16d099cceb1b,,24/08/2023 10:03,24/08/2023 10:14,24-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
bb5bd02a-9af7-4f8a-8d1d-c2e35e35961b,Inbound,Returns,Wrong,,2122ab07-6d75-4daf-aa86-9f908c759695,,24/08/2023 14:10,24/08/2023 14:13,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
cdedebd7-28c5-409d-8256-68675355d29f,Inbound,Returns,Reverse Pickup Enquiry,Good ,cc1e84d9-954c-44d7-91fe-b94e80ed5553,,24/08/2023 21:21,24/08/2023 22:36,24-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,3
1c94187d-541b-44ce-80b1-218d34815dec,Outcall,Product Queries,Warranty related,,1287602f-4e95-463e-b21f-e5130351e779,,24/08/2023 16:31,24/08/2023 16:40,24-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
db578cc2-b04d-4403-bb57-2141293ba730,Inbound,Returns,Fraudulent User,Good care service ,9ebf742a-bef3-4a6b-80e7-7ead5d8db312,,23/08/2023 23:08,24/08/2023 10:27,24-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
31f12f0a-fefd-444f-ba54-9fe4fad16178,Inbound,Refund Related,Refund Related Issues,,8f639784-7551-4805-a88f-e8ca48622802,,24/08/2023 08:01,24/08/2023 08:04,24-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
81ecd023-b7fa-4497-85ba-be62d2ed4d8f,Outcall,Returns,Reverse Pickup Enquiry,,38a0cc40-46bc-4940-8931-d331d92bd942,,24/08/2023 15:22,24/08/2023 15:25,24-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
40f4f7ad-36dd-4e48-9e4b-ff6c90023012,Outcall,Returns,Wrong,,76f1df24-fece-4c4e-bc8e-ac964e08f21d,,24/08/2023 22:15,24/08/2023 23:41,24-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
95d89df9-3710-40d0-887e-83f5af1f85cc,Inbound,Returns,Reverse Pickup Enquiry,Good service ,e3294789-bb7e-421d-9448-f4a05da95905,14/08/2023 16:17,24/08/2023 06:42,24/08/2023 06:59,24-Aug-23,JAIPUR,Books & General merchandise,899,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
812324a4-9471-48fe-8faf-36ccebc4fd12,Email,Order Related,Delayed,"Kindly update the customers about their order timely. The exact issue about my order delivery is still unknown, even the customer care employees don't know what actually the problem is. What exactly could be the problem when the order is out for delivery!!??? Atleast give a proper and a clear reason for the delay of the order. And please make sure to contact the customer about such issues beforehand. The customer shouldn't be troubled to contact your team.I am still not satisfied with the reason explained by the customer care service. But whatsoever, kindly resolve my issue asap.",8d0ceb47-3bcc-44f9-84ba-fa57fc441cb1,,24/08/2023 21:47,24/08/2023 22:19,24-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,3
2e02f67e-f100-4dee-9d79-7706c0a651d0,Inbound,Returns,Reverse Pickup Enquiry,,ef1b8230-4f77-4c35-88a9-896675a73790,,24/08/2023 12:52,24/08/2023 12:59,24-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
393ebb7f-ef4d-414b-a040-ba71a8204bcd,Inbound,Returns,Missing,,d685deaa-d701-4376-aff9-b7e73384550d,,24/08/2023 18:37,24/08/2023 18:53,24-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
dc21e931-a3f0-47d3-b2c1-4114173c4a43,Outcall,Shopzilla Related,Shopzila Premium Related,,914ac733-859b-48e4-b88c-87398e7cc956,,24/08/2023 20:21,24/08/2023 20:30,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
f3ed4b85-d72c-41e2-8b69-7df208d765dc,Email,Order Related,Delayed,,7b48ca36-4ef0-4fae-9a29-bcbc95e08d44,17/08/2023 16:09,24/08/2023 15:24,24/08/2023 15:24,24-Aug-23,VADODARA,LifeStyle,1619,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
2959627a-9a69-4530-a8f4-8d0e1a10c82b,Inbound,Order Related,Invoice request,Thanks ,6f89de8a-fb3e-48ec-829f-14acd366352f,,24/08/2023 14:25,24/08/2023 14:46,24-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
a550b2b0-27dc-42b6-877e-50d2c7db214d,Inbound,Order Related,Order status enquiry,Poor service poor costumer support poor item ,0690b8b3-053b-493a-813b-5f5c5cb1aab8,,24/08/2023 15:02,24/08/2023 16:18,24-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
9db55f21-0a2a-4a31-9a73-d9d7623eddff,Outcall,Product Queries,Product Specific Information,Very bad,0c863a21-fbdc-49d1-b0f5-3c3ec6cc6db7,,24/08/2023 17:23,24/08/2023 18:26,24-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
509488b8-f50c-4905-bf54-8cf1fc655b8a,Email,Order Related,Delayed,,d122fd35-3695-4406-b0a9-9a1c2b3547c0,,24/08/2023 18:42,24/08/2023 18:42,24-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
c32e7077-96f5-4ee9-be5e-0188fd4454cf,Outcall,Order Related,Customer Requested Modifications,** OFF,a53c51a7-a0e0-411e-bf6c-86cb4416744c,,24/08/2023 16:57,24/08/2023 17:52,24-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
fae8442b-32ab-4f84-9d38-867821296080,Outcall,App/website,Issues with Shopzilla App,I satisfied ,b2ed61fb-7564-4af9-9c75-7ebe68587133,,24/08/2023 20:34,24/08/2023 20:35,24-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
54d0936f-033a-484e-af0a-e12d49688673,Inbound,Order Related,General Enquiry,She was unable to understand my concern and when I asked her to trasfer my call to higher authority she disconnected the call ,6082ff34-bbe3-422a-8c00-eef695878945,,24/08/2023 12:05,24/08/2023 12:10,24-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
dcf532dd-4996-4079-900f-24df67b40655,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,1c92be22-aff7-4623-87da-293d39eb6c24,,24/08/2023 19:59,24/08/2023 20:01,24-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
eadd8e29-b6a6-421e-8dda-f0f7e4b0e28e,Outcall,Returns,Service Centres Related,Need to take strict action againt the product supplier if genuine issue with the product and support to customer.,4a3b0eb5-4341-4dda-87b4-dc594f3bfd9a,,24/08/2023 22:41,24/08/2023 22:45,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
339e989f-0f72-408b-9659-35081064b381,Inbound,Returns,Reverse Pickup Enquiry,,7ceac430-ff43-4534-bbfc-685607382e3e,24/07/2023 07:27,24/08/2023 19:14,24/08/2023 19:27,24-Aug-23,PALI,Electronics,1999,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
19153f1d-1be9-43e0-99ec-2788fc71a54d,Email,Shopzilla Related,Signup Issues,,c3b7ed24-2e9f-488c-9307-fc24552eb3d5,,24/08/2023 00:30,24/08/2023 00:45,24-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,1
30f920d4-7a98-472f-90fc-8f53480e01fe,Inbound,Feedback,UnProfessional Behaviour,,fbaf656e-ec35-47c4-b7aa-f31fbae954a8,,24/08/2023 14:11,24/08/2023 14:15,24-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c05346af-8a23-4532-9afb-4d1c62af34e0,Inbound,Returns,Reverse Pickup Enquiry,,85ec18b8-4ae1-4fd9-a6ed-be6ce0de2989,,24/08/2023 14:45,24/08/2023 14:47,24-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
c5319248-d476-46f1-a093-f0b3e039ec1a,Outcall,Feedback,UnProfessional Behaviour,Very good work,f757dcc8-8367-443d-bc1c-c56d751061b6,,24/08/2023 17:01,24/08/2023 17:04,24-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
695e2649-13b9-4e99-b916-7a4f6fcc78ff,Outcall,Returns,Reverse Pickup Enquiry,,cb855388-a9d8-4452-93b8-93046b7d8cfb,,24/08/2023 17:43,24/08/2023 17:46,24-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
e5306eb6-a288-4909-93e2-ae60472af144,Inbound,Order Related,Order status enquiry,,a924d036-6ed7-406e-a2fc-86c1dd32451f,20/08/2023 00:06,24/08/2023 12:49,24/08/2023 13:53,24-Aug-23,AURANGABAD,Furniture,701,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
83c24484-cb52-4017-b2a1-5defe0ff3b7c,Inbound,Returns,Reverse Pickup Enquiry,Happy ,d2fb3825-16bb-4c96-9376-4371d125ed7b,,24/08/2023 06:14,24/08/2023 06:19,24-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
334965c7-3193-4086-84b7-2482fb9dcbb4,Inbound,Returns,Reverse Pickup Enquiry,Thanks for you so response me,bba46ca4-7e33-4858-8aa4-2fc4e0839136,,24/08/2023 10:58,24/08/2023 10:59,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8e539e35-711b-4b18-b358-cfa104a21481,Inbound,Returns,Reverse Pickup Enquiry,Time for delivery of items should be less ,2b49a1ae-cf1b-4840-94f8-9f435aebb51f,,24/08/2023 08:32,24/08/2023 09:41,24-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
8c73e007-c2c5-487b-9560-62d466e43b19,Inbound,Returns,Return request,,5428611f-4981-483c-b95d-f0f59d519065,,24/08/2023 14:10,24/08/2023 14:15,24-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
15c925a8-d592-4b71-8659-14d0fed7a9fa,Outcall,Order Related,Seller Cancelled Order,i dont like product service ,ef6e759d-676e-4fd2-b189-c88a23b0eab9,,24/08/2023 22:16,24/08/2023 22:28,24-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
01879f14-3e9a-4749-a946-fa1e8cb088d2,Inbound,Returns,Reverse Pickup Enquiry,,4d06cb34-d57f-4564-90a8-87528420b1ae,11/08/2023 00:01,24/08/2023 00:13,24/08/2023 00:13,24-Aug-23,SOLAPUR,Furniture,21749,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
bf2abc1d-be55-4472-b941-d11e041080f3,Outcall,Returns,Reverse Pickup Enquiry,Take very much time to resolve the problem ,0642de4b-8a19-4fac-9507-b34cfd115ed4,,24/08/2023 20:33,24/08/2023 21:10,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
9cc10967-4e5b-4961-bbf6-680bbfd33b0f,Inbound,Returns,Return request,,cf98b231-f44c-4fc3-928d-9a540d41dcbd,14/08/2023 15:21,24/08/2023 11:29,24/08/2023 11:41,24-Aug-23,MANER,Electronics,1999,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
f6cf25d1-e029-4f81-9980-23dd9699ffc3,Outcall,Order Related,Priority delivery,,176975e7-c2d9-4c00-8511-04507c1df9fa,,24/08/2023 23:02,24/08/2023 23:18,24-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
8e0b0100-4489-4b88-abda-49f53880a938,Outcall,Cancellation,Return cancellation,,f53b2d64-2e9c-456a-bc56-a1e1511b45b5,,24/08/2023 13:36,24/08/2023 14:18,24-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
df926ddb-4c44-4f2c-ba64-261fdbad233d,Inbound,Returns,Reverse Pickup Enquiry,,f309c700-3845-4ff3-ace6-c977e8a4a2af,,24/08/2023 13:45,24/08/2023 13:45,24-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
a1028cd6-398d-41bf-9f4e-752db3d3608a,Email,Payments related,Billing Related,,e65af929-4a05-4772-bdf8-3605fb690827,,24/08/2023 16:45,24/08/2023 16:47,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
5a482913-2d60-40ef-abd0-35457f46b643,Outcall,Returns,Reverse Pickup Enquiry,Call cuts many times. Please look into that,0c8e5764-8517-442f-a6da-0c6bdbe70752,,24/08/2023 17:34,24/08/2023 17:35,24-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,5
9c275789-a6ae-4cd3-a699-b5107c52c329,Inbound,Product Queries,Product Specific Information,,9cce5045-1c46-4f3e-9ba8-28ed18412569,,23/08/2023 20:10,24/08/2023 08:32,24-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5fc0a5f0-e60f-4ad3-bb1d-53819c0fe462,Outcall,Returns,Reverse Pickup Enquiry,,eaaab088-937b-451e-ba51-78edfca85b00,,24/08/2023 11:58,24/08/2023 12:00,24-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
13f379c4-8609-4354-8360-f713619f4bd9,Email,Returns,Missing,,1098f4c6-3644-4c02-bc53-7591b54a6b16,,24/08/2023 16:32,24/08/2023 16:33,24-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
c281af08-421b-4a0a-9dc8-c9f38d1c94a1,Inbound,Returns,Service Centres Related,,f1d8b0ed-3dcf-434a-83ff-be2274a8c208,,24/08/2023 14:06,24/08/2023 15:35,24-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ff07a2fe-3df0-4dc5-b2ba-9a6ef94b3dac,Inbound,Returns,Reverse Pickup Enquiry,,2bbf7262-9b43-43ee-bd62-13c4dff5b09a,,24/08/2023 14:10,24/08/2023 14:23,24-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
8cda6e0d-66fb-42e2-9444-189e1ce2ca30,Outcall,Offers & Cashback,Affiliate Offers,Nice to talk with you ,d8e4c52b-eea4-46a9-8a37-457b45c9fa3b,,24/08/2023 16:28,24/08/2023 16:33,24-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3c9f156d-5a03-4d03-b2cd-7962c3760938,Inbound,Returns,Missing,,e7709e8c-136b-4eb9-b357-0c45662c3051,,24/08/2023 18:22,24/08/2023 18:23,24-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
d6fb83bc-3130-4ece-bdf2-5122c67f45cc,Outcall,Order Related,Order status enquiry,,5ac469d0-5509-4869-af26-e831cb41892d,,24/08/2023 19:50,24/08/2023 19:54,24-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bd573bfe-894d-4043-8181-19fc621ab4dc,Inbound,Returns,Reverse Pickup Enquiry,"Very bad return pick ups, have to improve a lot. SuperBuy is far better than you currently in return pick ups.",9a1d024e-ab0e-4798-95e5-20090e727633,,24/08/2023 23:05,24/08/2023 23:14,24-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
f2071969-8daa-4677-96a2-5991a292522b,Outcall,Shopzilla Related,General Enquiry,,a5f3c256-b0e1-4c4f-854c-ef6eec95a0b6,,24/08/2023 14:12,24/08/2023 14:14,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
1b391186-96e0-4bab-898f-d533c281e43c,Outcall,Refund Related,Refund Enquiry,,8ce2e49b-d4d4-4db6-8754-1008bd8b3919,18/08/2023 21:19,24/08/2023 21:48,24/08/2023 21:49,24-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,18048,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
9d0e5637-5771-422f-84ea-4759177ff978,Inbound,Returns,Reverse Pickup Enquiry,,5329d820-3e99-49bb-bcd2-6d4d3974b529,,24/08/2023 12:41,24/08/2023 13:06,24-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
e590ba05-cf24-4845-8e29-ab54a8597f96,Inbound,Returns,Service Centres Related,,b0c251d3-49bc-49da-a1bb-0abb662510d6,,24/08/2023 09:53,24/08/2023 12:54,24-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
5e7de791-57ea-49a1-be65-2bf11df75ac7,Inbound,Order Related,Order status enquiry,,3a2f03f0-33d1-4405-a2c4-d8bcc53366b2,,24/08/2023 08:58,24/08/2023 14:18,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
79c49777-b612-4e97-993b-2b546006c136,Inbound,Returns,Reverse Pickup Enquiry,,da51a8bb-ee79-4d15-988d-80d986dfaac9,,24/08/2023 15:20,24/08/2023 21:24,24-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
f9234069-6eef-4f26-93ff-bfb7c659b8a6,Inbound,Offers & Cashback,Other Cashback,"Digital Gift voucher is expected to be delivered in 5-10 minutes, I waited at the outlet for around 30 minutes. I have not received the GV ordered on 19th August till today",93b1b636-8973-496d-be16-c77f8c98c766,,23/08/2023 07:55,24/08/2023 00:42,24-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
95ac9a62-2ce2-413b-ad6e-3193abb2e12d,Outcall,Order Related,Order status enquiry,,29a04ea8-7432-4134-b785-a90570a1193a,,23/08/2023 18:42,24/08/2023 17:48,24-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
11bc6ff5-fd62-4f35-843b-fbdf51866585,Inbound,Returns,Return request,,1dd00b39-0b49-455f-b5df-d28db12869f6,,24/08/2023 10:25,24/08/2023 10:39,24-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
7d2d7a14-3fea-4e52-b52e-e48d344e6b6a,Inbound,Order Related,Invoice request,,9e86117d-c5c7-4ae7-a4c3-ffb726809aa0,,24/08/2023 14:11,24/08/2023 14:12,24-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
8014f4b9-9b81-48fb-b66a-4269bb110944,Outcall,Returns,Wrong,,abafec21-840f-4445-b115-7136ab3a7833,,24/08/2023 21:41,24/08/2023 21:42,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
e2df3036-0aec-40a8-9ee6-c8e123dbd939,Inbound,Returns,Reverse Pickup Enquiry,,e4330719-5b56-4ae2-b078-a70617820cb5,,24/08/2023 14:08,24/08/2023 14:14,24-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
a436aae0-2c2b-4407-8530-499f50121380,Outcall,Returns,Return request,,8871142f-6501-4f40-a051-d33f75b845c9,09/08/2023 11:56,24/08/2023 12:34,24/08/2023 15:31,24-Aug-23,HYDERABAD,Books & General merchandise,499,,Michael Larson,Emma Park,John Smith,31-60,Morning,3
5111a7b3-a6e0-4ed8-a16d-64995182e072,Inbound,Returns,Reverse Pickup Enquiry,,53d4ecfa-1358-4cba-bd88-1a32e310f9f0,,24/08/2023 11:06,24/08/2023 14:43,24-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
b770b465-d30e-4f21-b782-4b62166ae37c,Outcall,Product Queries,Product Specific Information,,502eb9bd-d95e-47e8-af16-16b70b7b7266,,24/08/2023 12:28,24/08/2023 16:29,24-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
c4712f8c-fdf5-44d9-ae60-a23bc564ad53,Inbound,Others,Call back request,,8ee63c3a-c50d-4b6e-a176-7d1335c9c3d2,,24/08/2023 13:49,24/08/2023 15:59,24-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3e6762bc-4239-483e-872e-a253f246e2c6,Outcall,Returns,Reverse Pickup Enquiry,,2cb1adcb-a6e2-48c7-8c99-8187307e9ea0,,24/08/2023 20:56,24/08/2023 21:38,24-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
52faf24e-307b-468e-afc5-8d98c40aa8e6,Inbound,Returns,Reverse Pickup Enquiry,,9a911040-76df-4b1b-bf84-1fa911266a4d,03/08/2023 15:32,24/08/2023 07:30,24/08/2023 08:28,24-Aug-23,KORBA,LifeStyle,499,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
13c58565-4ff1-4912-856f-d1d88cfb3caf,Inbound,Returns,Reverse Pickup Enquiry,,3b68eaed-f604-4f8c-a5fc-acee082f9da9,,24/08/2023 18:54,24/08/2023 18:55,24-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
b265d4a9-fc52-4f03-80d8-251b599fb161,Inbound,Product Queries,Product Specific Information,,f3677bd7-f754-4a38-8cea-88954ba84d0a,,24/08/2023 19:31,24/08/2023 20:19,24-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,4
fddf748d-5ba6-4bfa-b21b-349a3c371f5e,Inbound,Returns,Reverse Pickup Enquiry,,3f279ebd-8ce8-407a-9d8f-df614907e30d,,24/08/2023 02:23,24/08/2023 03:28,24-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
12a2a1f5-3083-4555-9e10-e44ca8bb4c7f,Inbound,Returns,Reverse Pickup Enquiry,"I had to call 3 customer care executives and they kept giving me excuses that their system is not working, they are having technical issues, one of them stopped talking and kept the phone on mute. Is this how Shopzilla treats their customers???? My problem is still unsolved and it\u2019s raising an anger feeling now. Totally disgusting behaviour",f50b9074-26cb-4510-bd34-66dd84f6dd0c,,24/08/2023 21:08,24/08/2023 21:12,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
d966a9a2-47a0-4aec-900f-993bc3e0615d,Outcall,Order Related,Delayed,,70f86b72-9c9a-4384-b5af-b7a0f1cecf03,15/08/2023 21:24,24/08/2023 12:22,24/08/2023 13:02,24-Aug-23,AHMEDABAD,Books & General merchandise,290,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
31a86c95-2c6f-4733-b445-161d47e7b7d0,Inbound,Refund Related,Refund Enquiry,,68f87082-ed76-4561-aff6-fbebe47a4256,,24/08/2023 13:02,24/08/2023 13:13,24-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
ca075137-4dcb-4b8e-9a79-7e0c9d44d1a1,Inbound,Returns,Service Centres Related,,898a2852-d2e7-49b0-9d1c-629b92f40501,20/06/2023 20:37,24/08/2023 15:19,24/08/2023 15:28,24-Aug-23,MHOW,Electronics,1320,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
f4e76eea-7935-4de5-90b8-84e037f66b40,Outcall,Order Related,Order status enquiry,Eexilent,3d2d2b3b-a829-46df-9e57-e2a979aa5c9b,,24/08/2023 16:16,24/08/2023 16:18,24-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
9eb6562c-a200-40c2-a21e-1f05bba05a98,Outcall,Returns,Reverse Pickup Enquiry,,5c98723e-a7fe-4333-9c6f-c35f2b686da9,,24/08/2023 21:14,24/08/2023 21:16,24-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
770bd15a-2283-479e-a904-88d3533598a5,Inbound,Returns,Fraudulent User,Thx,51d83ba2-520c-4987-af89-8abf3d9eee9d,,24/08/2023 22:06,24/08/2023 22:48,24-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
dcb071a7-cda6-4372-8b28-34803db64d58,Inbound,Order Related,Delayed,Pathetic support system and policies ,bc9368c0-1766-4d20-be1b-db1292ac2593,12/08/2023 00:55,24/08/2023 00:22,24/08/2023 00:30,24-Aug-23,PUNE,Mobile,26999,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,1
daf42749-9269-42b2-b4fc-0b17877f88a7,Inbound,Order Related,Delayed,,1d8e115e-6eac-4aad-90f9-9c4e8d72ff1d,,24/08/2023 19:31,24/08/2023 19:49,24-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
b96f6d62-c5f7-4821-8869-39318c5a60cf,Outcall,Returns,Fraudulent User,,2291162a-57f7-4943-af0f-8e99fb691609,,24/08/2023 15:58,24/08/2023 16:00,24-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
b12767b0-9ea6-4bec-b8e2-66ceffe25302,Inbound,Order Related,Seller Cancelled Order,Shopzilla services and retailers are very bad,90d216dc-2083-4eeb-a9e9-3e7ff40cb9dd,,24/08/2023 19:45,24/08/2023 19:59,24-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
ddd941ef-28db-43de-93f7-66e2aef6809e,Inbound,Cancellation,Not Needed,,3e6df4df-5a9b-44ef-8b59-df0344b48e39,,23/08/2023 20:27,24/08/2023 05:27,24-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
a65db02d-7373-4ff2-a3de-d9f7287e9f45,Outcall,Returns,Wrong,Good quality then Shopzilla customer care,b03f4245-00fd-423f-b14f-7568df5ed068,,24/08/2023 08:21,24/08/2023 08:23,24-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
d208a1ff-b118-4e9f-b74c-00b95b00283c,Outcall,Order Related,Order status enquiry,,aa98d467-224f-4f8c-ab34-3cfa1a0e0c7e,,24/08/2023 20:17,24/08/2023 20:17,24-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
db1919f0-1641-4639-827e-6fae453c9f5e,Inbound,Returns,Return request,,65d39d13-9b87-49a1-a764-c3c56ef4997f,,24/08/2023 22:15,24/08/2023 22:18,24-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
2bf97316-84a2-4ebd-afce-218674b592f7,Inbound,Returns,Return request,,81337c5f-7a18-47fe-86b2-27eca4016a55,,24/08/2023 23:27,24/08/2023 23:36,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
3de7ca70-8ebb-4e94-be12-fab70ed9b1c8,Inbound,Order Related,Seller Cancelled Order,I am very disappointed regarding the cancellation of my order without my consent. ,76088e78-58a2-4d9a-9b84-32fa60f20245,,24/08/2023 23:43,24/08/2023 23:49,24-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
a71d74f8-6fee-4c11-a9da-ee66a5f5cd5c,Inbound,Order Related,Order status enquiry,,a98a347a-10bb-4e84-b2ff-20dab8d5b801,27/07/2023 21:56,24/08/2023 08:30,24/08/2023 08:44,24-Aug-23,JUNNAR,Home Appliences,3221,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
fc2f25c9-814a-450d-bb6f-4d6588c98de5,Inbound,Returns,Reverse Pickup Enquiry,,01f2695b-2aba-4988-aea4-9f6058e80b04,,24/08/2023 21:51,24/08/2023 21:53,24-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
dd8ac70a-3fc4-460a-b12e-cdd5b88efb85,Inbound,Order Related,Order status enquiry,Cheaters and fraudsters,b8a715da-2407-4aec-8728-bfacb3718180,21/08/2023 19:06,24/08/2023 22:50,24/08/2023 22:58,24-Aug-23,SRINAGAR,Electronics,14499,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,1
e8a58272-fa7e-460b-aa09-2a6fe73b7eb6,Inbound,Returns,Reverse Pickup Enquiry,,00827b2f-112c-4db8-915b-eac0c444ef5b,,24/08/2023 19:12,24/08/2023 19:17,24-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,4
47eb3ab9-a46e-400b-a896-564c95479483,Inbound,Returns,Reverse Pickup Enquiry,,24b2bae3-e234-4186-b61e-a3a766b16b8d,09/08/2023 19:34,24/08/2023 11:56,24/08/2023 11:57,24-Aug-23,MULBAGAL,LifeStyle,2735,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
cee2f8a9-4a2b-4d78-8224-f92ab13dfbe0,Email,Order Related,Delayed,,e94d3c36-5a78-4af0-8873-2c44afabd449,,24/08/2023 12:06,24/08/2023 18:27,24-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,1
f2036794-458f-40e4-804a-a4032c4ae124,Inbound,Payments related,Payment related Queries,Pay late usd charge ,be6bacd2-7728-4bd2-9cc3-9d33e3306790,,24/08/2023 19:41,24/08/2023 19:43,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,2
b5cc551d-ded2-49e6-9076-095f392ec8e7,Outcall,Order Related,Priority delivery,mam i very supportive and service is good,ce22a1a1-5904-4e76-b481-477ed15cee74,,24/08/2023 17:06,24/08/2023 17:07,24-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
f3180a2c-4fec-42e8-bead-48481e7143d3,Outcall,Order Related,Installation/demo,,18ffa914-695f-43ff-8c40-c7c23e643bcf,,24/08/2023 20:51,24/08/2023 20:54,24-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
ab866873-4496-4fad-bee9-76631c813bbb,Inbound,Returns,Reverse Pickup Enquiry,,e9c96caf-db8e-4287-bb57-d21a30749b4e,,24/08/2023 11:19,24/08/2023 11:21,24-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
f37fcac7-aab0-401d-94d9-6c23ab5eda7a,Inbound,Returns,Fraudulent User,,d0d3aea5-84c7-4b19-97c4-8c236937dbb5,,24/08/2023 22:56,24/08/2023 23:13,24-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
2aeba041-890f-4562-ab67-8fbf8cac8b7a,Inbound,Order Related,Priority delivery,Good ,1804b818-2810-4053-a160-592a4475b883,,24/08/2023 11:26,24/08/2023 11:28,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
057d3101-ac9d-42e9-a460-a5824078382e,Inbound,Order Related,Invoice request,Nice to talk ??,c4e6412f-10f2-4dd9-9ebc-ca41b71ec1ee,,24/08/2023 20:52,24/08/2023 20:53,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a6045f4f-3c07-4d7e-9b65-fb2bdf7a5ed9,Inbound,Product Queries,Product Specific Information,,bdaaf506-91bf-4fcc-9dca-63140063eb3e,,24/08/2023 23:36,24/08/2023 23:37,24-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
27309194-b714-4953-ae17-f768e7965f9d,Inbound,Returns,Reverse Pickup Enquiry,,a639cc4d-8d4c-4bdc-b5d1-c14ed1e77d67,11/08/2023 18:57,24/08/2023 22:56,24/08/2023 22:59,24-Aug-23,HARIDWAR,Books & General merchandise,419,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
814e960d-1e63-4e05-93f6-b1a681ec166c,Inbound,Returns,Reverse Pickup Enquiry,,250f7810-f8ca-473f-98a2-629e61b54e48,,24/08/2023 18:51,24/08/2023 19:10,24-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
2af6e6a0-b151-40a4-95ed-926f55dde84f,Inbound,Returns,Reverse Pickup Enquiry,,045aad30-49ab-43f6-9ae0-0a2db4111e01,,24/08/2023 14:49,24/08/2023 14:51,24-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
71a9d797-0f20-48a8-8dab-a8e311c35eb3,Inbound,Returns,Return request,Happy,2058d427-db83-49ad-b2b1-ddbdbd244571,,24/08/2023 19:57,24/08/2023 20:00,24-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,4
e229497d-7098-4e3f-803b-4e9b278ea345,Inbound,Returns,Reverse Pickup Enquiry,  soo much,7a423bde-30be-429d-aa57-db700d91cfcc,,24/08/2023 18:03,24/08/2023 18:05,24-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
9560e791-0f84-49ef-a4d0-aa83c155fb2e,Outcall,Returns,Reverse Pickup Enquiry,,452dea3b-8969-4614-b187-94663947be86,,23/08/2023 17:54,24/08/2023 08:50,24-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,4
8ded8834-e8a0-4073-96df-d3984bb56fef,Inbound,Order Related,Order status enquiry,,2a4d074a-22ce-44b8-894a-deb1dba7c9b7,,24/08/2023 19:49,24/08/2023 19:56,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
15bfa50e-de52-4d6c-b311-04e153f91209,Outcall,Returns,Missing,Good,843b1435-a637-4bd9-b305-bb0e1689f61c,,24/08/2023 12:11,24/08/2023 12:12,24-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
898c1709-fffc-46db-a6fb-30b394c10059,Outcall,Returns,Reverse Pickup Enquiry,she is very nice but i want my real order,72fc7f3e-b04a-453e-8d4d-6e0b709795f6,,24/08/2023 17:45,24/08/2023 17:51,24-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eafde48d-4cf9-4cb5-ae13-1fb3cae4d204,Inbound,Returns,Reverse Pickup Enquiry,,d210a1e9-c026-4857-a0f2-c72cf4f5a5cf,,24/08/2023 19:45,24/08/2023 19:46,24-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
fc831438-c5bc-42f8-909e-6aedfa08c8db,Outcall,Returns,Return request,,b0a054a9-aca2-4ea4-a2a6-cfb0bf64b7cc,,23/08/2023 18:52,24/08/2023 03:20,24-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
c8f131f1-cd25-4e72-af77-b25f8c475675,Outcall,Order Related,Customer Requested Modifications,,8e9a8398-fb7b-4d13-bd6c-c13219958cc3,22/08/2023 06:15,23/08/2023 18:21,24/08/2023 05:23,24-Aug-23,PORAIYAHAT,Affiliates,424,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,1
ebdb52cf-a64b-4e33-81da-64fa9602e74d,Outcall,Refund Related,Refund Enquiry,,61957c59-7339-4d99-bc4d-a8b91fac004b,21/08/2023 15:33,24/08/2023 16:41,24/08/2023 16:51,24-Aug-23,NAGAON,Mobile,32999,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
f9b29762-fc74-45cc-b3ef-b2a4d7fcde13,Inbound,Order Related,Delayed,,28394bc9-c9c1-40cc-b066-24ad51f00249,,24/08/2023 07:17,24/08/2023 09:49,24-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
168c53e4-9dd5-4120-82ec-478ab7bffa4d,Inbound,Order Related,Delayed,,ffc7b448-88d8-4c70-b2e0-ecc210da0db3,,24/08/2023 18:31,24/08/2023 18:34,24-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
9e7527a7-b0da-4ee9-9e8d-69269b80a4dc,Inbound,Refund Related,Refund Enquiry,,8f40256c-d0da-4166-b533-ae2fc210a3cc,,24/08/2023 21:20,24/08/2023 22:23,24-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
bda1d742-bc9d-48dd-b355-8be21a466236,Outcall,Order Related,Installation/demo,Worst service should be improved ,fb1c8030-b7e3-4373-a23d-07f915bcb04d,,24/08/2023 22:59,24/08/2023 23:06,24-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,2
a6b1edf8-1338-43d6-b17b-988964819b8a,Inbound,Order Related,Order status enquiry,,a20e0dd0-e0f8-4153-823b-47fe2d4884eb,,24/08/2023 07:44,24/08/2023 08:15,24-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
e6a54bbd-ccf2-4d73-9a99-47f952a2a4ee,Inbound,Payments related,Online Payment Issues,  ma'am is very good and talented she solve my query.I am very happy and thankful to her.,1ef60b51-db4e-49c3-a4dd-89058fceeb07,,24/08/2023 14:47,24/08/2023 14:51,24-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
1b77d0ad-c3de-4aaa-a9b6-8aab49a50e2e,Inbound,Returns,Reverse Pickup Enquiry,,58082763-8693-4634-a741-fe9c63d3eedf,,24/08/2023 10:24,24/08/2023 10:24,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6b8b594d-2be1-494d-b988-290feadf9adc,Inbound,Returns,Reverse Pickup Enquiry,,55ea2b3e-40dd-4443-85f0-6c17ff0d5891,,24/08/2023 19:31,24/08/2023 19:33,24-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
70305c0b-9c60-4549-be34-0602c8208613,Outcall,Cancellation,Not Needed,,f3cc2bff-e754-4642-b674-aa013443467a,,24/08/2023 20:42,24/08/2023 20:47,24-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ff0c1fe9-ce57-4cc3-a9c4-a1047116ff38,Inbound,Order Related,Installation/demo,Very good ,33ee374f-e785-489d-bd08-c089edf62f3d,13/08/2023 19:30,24/08/2023 13:54,24/08/2023 13:56,24-Aug-23,MUMBAI,Home Appliences,15990,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
1f329c6d-77ae-45b8-b04a-97fe98123d38,Inbound,Returns,Reverse Pickup Enquiry,It's to good ,94bbd196-c04a-4684-8d45-9f199fc19609,,24/08/2023 14:03,24/08/2023 14:06,24-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
75ff9426-8b92-4415-92c5-6e61a659ef83,Inbound,Returns,Missing,She seems to be an optimistic person ,f65cdea8-f68f-4ed7-ae4b-376297efa93a,,24/08/2023 19:21,24/08/2023 19:22,24-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
15c61b8c-cab1-4fd8-ae72-f479279c1504,Outcall,Order Related,Seller Cancelled Order,Very bad experience ,2f997a22-ac45-451d-b69f-26c5c26f3d49,,24/08/2023 22:04,24/08/2023 22:16,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
6466b194-854c-4f36-9cb7-1bb07ec6e8c6,Inbound,Order Related,Priority delivery,,8a214ba6-6343-413c-ad0b-b69ef17bb71e,,24/08/2023 10:13,24/08/2023 11:00,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
58cf923a-32de-45ce-89b4-18cff5196788,Inbound,Order Related,Delayed,,d0fd86be-6fa5-4202-a4b6-5b0b23af2e92,,24/08/2023 11:52,24/08/2023 12:29,24-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d3c7f468-41d6-46df-a6a6-1c64e537a363,Outcall,Returns,Wrong,,f2614340-ebfe-4b63-b351-f1056a61a422,,24/08/2023 20:18,24/08/2023 20:19,24-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
21b28829-2eeb-42af-9252-24ccab8b6e0e,Outcall,Order Related,Order status enquiry,,816021b5-dcd2-4f5c-a1d3-8da18da83570,,24/08/2023 20:08,24/08/2023 20:12,24-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
dc2fb90e-2f59-4e3f-90d3-5c5ec4c67f05,Outcall,Order Related,Customer Requested Modifications,Need to learn English speaking skills and listening skills ,e02aadfd-2115-413d-88b4-54487f519c0a,,24/08/2023 10:16,24/08/2023 10:19,24-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
fc06e19a-9732-46ab-b229-83054edf0f2f,Inbound,Cancellation,Not Needed,,a5ebe500-b589-4c70-bd2a-a373708cf8fd,,24/08/2023 12:55,24/08/2023 12:56,24-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,3
153f67e3-8ca1-4912-b337-a9b1942d2cce,Outcall,Returns,Self-Help,,028f778f-8b0a-49ac-bdb4-76a5cfe18ce4,,24/08/2023 17:00,24/08/2023 17:01,24-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
23c28845-3912-4b47-b696-caf85d08f97c,Outcall,Order Related,Delayed,I am very worried ,91ade6e1-0ba9-4477-8edc-fc6fe7c32a07,,24/08/2023 18:16,24/08/2023 18:37,24-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
965e32fc-1792-4dbc-84d0-d294237090de,Inbound,Order Related,Order status enquiry,Best,00a65b0e-a3ee-4a7b-8258-5cfccb943143,,24/08/2023 14:10,24/08/2023 14:10,24-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
86ac112a-4722-4f20-93b8-84b57a6a1a9d,Outcall,Shopzilla Related,General Enquiry,,bdc09323-6bd1-47a0-85b9-a067d03b5cc9,,24/08/2023 10:53,24/08/2023 10:55,24-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
5669ed4d-b357-4e84-a848-b83ac52d226a,Inbound,Refund Related,Refund Enquiry,product not delivered,d7abf0da-b23b-49fb-b4b1-69af4e251d97,,24/08/2023 14:37,24/08/2023 14:40,24-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
f1b8ae0f-f830-4f92-b88e-fb12023e493d,Inbound,Returns,Damaged,,27b8dabb-6056-4689-935b-b965a47e16da,,24/08/2023 22:17,24/08/2023 22:20,24-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
a9739237-d216-4a2d-a981-12a587735a1d,Inbound,Returns,Fraudulent User,,6a9e31da-e859-47b5-b640-0beb6b970139,,24/08/2023 19:58,24/08/2023 19:59,24-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
c453d437-ac12-4157-8a30-e842f1dce227,Inbound,Returns,Product related Issues,,13015db6-527c-48ae-af71-8c00026dfbec,,24/08/2023 14:58,24/08/2023 15:00,24-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
1b1aeb96-4bc6-474b-ac2f-485f2fc3d163,Inbound,Returns,Service Centres Related,,c90a48c4-f426-4bc8-afec-3ba46d21abf7,,24/08/2023 19:58,24/08/2023 19:58,24-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
edb24aeb-d0de-4021-9037-78981f1f1c0f,Inbound,Returns,Missing,,3a7b1855-db3e-4a79-a533-5d8d33dd0fdf,,24/08/2023 19:40,24/08/2023 19:42,24-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
145b11fa-6709-460e-bb42-818cdcef12fe,Inbound,Returns,Fraudulent User,,34be0974-d303-4799-8f4d-9fdcb3463cbd,,24/08/2023 10:32,24/08/2023 16:03,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
228bc8a2-fa42-447d-8416-654fb097eda9,Outcall,Returns,Fraudulent User,Super,612db675-5d20-49fd-b194-3c7b43a1dc8c,,24/08/2023 16:59,24/08/2023 17:03,24-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
d49fb885-283a-42eb-8d83-93355ac2a25f,Outcall,Feedback,UnProfessional Behaviour,Very good conversation with this customer care Executive,d2f07a6d-8efe-496e-8a49-0cb85f1622e1,,24/08/2023 21:02,24/08/2023 21:34,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
557cc131-3892-4708-97e2-d7744b8c99e5,Inbound,Refund Related,Refund Related Issues,Think positive and positive things will happen.??,c6accd53-7d5e-4b44-b519-3786ef867862,,24/08/2023 23:43,24/08/2023 23:47,24-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
1326ebc3-b5cf-42c1-8cbe-0b25ea59603e,Inbound,Returns,Reverse Pickup Enquiry,,3b11c670-765f-4266-8580-1f5e57a95019,11/08/2023 10:16,21/08/2023 19:32,24/08/2023 00:42,24-Aug-23,MUMBAI,LifeStyle,799,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
9b6b8ff4-9a8c-478c-8f26-c3dc4d576d92,Inbound,Order Related,Delayed,,7282dcf5-bed5-4099-b5d6-5ebe72d82dbb,,24/08/2023 21:37,24/08/2023 21:45,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
01d9cc10-01ad-4e86-a38f-65af6af2dbef,Inbound,Returns,Reverse Pickup Enquiry,Very good ,c7120167-cb68-413b-b170-dab3cea667a9,,24/08/2023 19:18,24/08/2023 19:20,24-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
00dd1036-5f6a-4738-aed0-f840d8539840,Inbound,Returns,Product related Issues,,05c6ddac-d0d9-40a7-b44b-9a853a543b2e,16/08/2023 19:18,24/08/2023 12:33,24/08/2023 12:35,24-Aug-23,UTTARPARA,Books & General merchandise,500,,Timothy Grant,William Park,John Smith,31-60,Morning,5
88e7522f-78e5-4ffb-a936-64d323c64fec,Outcall,Feedback,UnProfessional Behaviour,,30ba6331-d2c7-4ff0-af1d-ff32981231ef,,23/08/2023 17:32,24/08/2023 12:47,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
acb69a12-5364-4024-86a0-8a9b664fed83,Inbound,Returns,Exchange / Replacement,"she listen my problem very kindly, I appreciate her for her talking sense ",91a08d8f-ce17-49ec-9918-08b272c939d7,,24/08/2023 18:32,24/08/2023 18:39,24-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
4d8e93cc-524e-4d87-9627-e80abb28bf6d,Outcall,Order Related,Order status enquiry,,c11d4b7b-67ed-464d-8ccb-045e4b1e3e3b,,24/08/2023 20:59,24/08/2023 21:00,24-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
17e98b47-44ca-401d-ad8b-edc181c925fc,Inbound,Returns,Wrong,,5c8c8940-5b24-4976-a911-879531ac7e28,,24/08/2023 00:43,24/08/2023 00:47,24-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6f8e7ffc-6181-4284-a6c9-bf8c6235785b,Outcall,Returns,Reverse Pickup Enquiry,,b738ae38-3649-48ad-8fa7-e07cc9b68c8e,,24/08/2023 17:01,24/08/2023 17:04,24-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
97971294-58ae-4890-9baf-1a887018700c,Outcall,Returns,Reverse Pickup Enquiry,,5306c4d6-3bdb-486e-81f4-ff9585347569,,24/08/2023 19:02,24/08/2023 19:05,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
de4a5a45-adc7-403d-b407-ef761aeeecca,Outcall,Returns,Reverse Pickup Enquiry,,29105ad7-574c-473d-8eac-8a6ad5813605,,24/08/2023 19:57,24/08/2023 20:01,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
c08df7ae-711a-4d6c-8afb-72992209f897,Inbound,Order Related,Order status enquiry,No any ,890d16ab-0aba-4d0a-8bd8-049183061dcf,,24/08/2023 19:40,24/08/2023 19:45,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
5d18e4f7-391b-417d-9bab-76cac31f7e53,Inbound,Returns,Exchange / Replacement,,fa483898-666f-41fc-b048-7de1ff8833e3,05/08/2023 01:20,24/08/2023 22:36,24/08/2023 22:52,24-Aug-23,GURGAON,Mobile,24999,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
8db68e6b-f180-47b5-b2e5-193fb4988e84,Inbound,Returns,Reverse Pickup Enquiry,,cfb3c723-ec26-4263-a0d6-185e192a0e45,,24/08/2023 23:05,24/08/2023 23:06,24-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
93ab6034-f706-4bbb-8938-afed8b44b92d,Inbound,Order Related,Priority delivery,,1c8bb25a-248e-4a73-bc79-fbfb66d9c4fe,,24/08/2023 00:13,24/08/2023 00:16,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
01b2a7ab-c796-4e2d-b35d-85f6f0aa5ca5,Inbound,Returns,Reverse Pickup Enquiry,,6ca5f78b-1468-401f-be1a-04b1dca4f730,,24/08/2023 14:34,24/08/2023 14:39,24-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
ff9c2347-e0a6-499f-bee2-e9a8b9e7ecab,Inbound,Order Related,Order status enquiry,,ab4e807b-8377-4ad6-bbdf-3004c76fd033,,24/08/2023 14:47,24/08/2023 14:48,24-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
ff4c7fe2-bcde-42e0-b0b7-627378cfa16c,Outcall,Returns,Wrong,Good service,c6a5a733-b865-4685-a38c-3f7af61fce61,,24/08/2023 20:54,24/08/2023 20:54,24-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
58850db5-e981-495d-8346-41372bcd184d,Inbound,Payments related,Online Payment Issues,,e240e85d-2836-46c6-8518-6f5392b25e27,,24/08/2023 13:13,24/08/2023 13:16,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
fb2065ab-aeb8-4db2-aced-45020155decc,Outcall,Returns,Reverse Pickup Enquiry,,70b3f9a5-d159-44a5-8874-89b8d1a154e2,,24/08/2023 20:37,24/08/2023 20:40,24-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
269eae2a-724a-4fb6-b68d-f37d6915192b,Inbound,Refund Related,Refund Related Issues,,e82319d7-98e4-49e0-94ee-1bfd3dfab7e2,18/08/2023 13:59,21/08/2023 16:27,24/08/2023 13:10,24-Aug-23,THODUPUZHA,Electronics,3799,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
06e44a65-bdaf-45c8-98df-8d0999a81966,Inbound,Returns,Reverse Pickup Enquiry,,fee89a1e-9e9f-466d-9f0f-5e3ccd7ad207,,24/08/2023 08:23,24/08/2023 08:25,24-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
8ddb827b-afaf-4049-b479-bdf13a3bfd20,Outcall,Order Related,Installation/demo,After sale service i e installation work not done as per schedule,bb35eeab-d8cc-4fc4-977b-6149f6467b39,,24/08/2023 20:33,24/08/2023 20:39,24-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
e8ae54c1-6c01-4d7e-97ac-61e9d3ce8da4,Inbound,Returns,Reverse Pickup Enquiry,,b9ecafe3-31ab-41a8-a88e-322ce07c692e,,24/08/2023 22:00,24/08/2023 22:14,24-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
e5416a17-a017-491c-9139-9e35658878bb,Outcall,Returns,Reverse Pickup Enquiry,,776a9dc4-3d8d-4ad0-a2d2-771b7df61f41,,23/08/2023 19:38,24/08/2023 14:20,24-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
2c0ceb6b-b0c6-437e-bd51-21168415732f,Inbound,Returns,Missing,,fce7a62a-8ca3-4e31-854a-44c448a81641,,24/08/2023 07:58,24/08/2023 08:02,24-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
5aa211d3-2b61-4d0f-a8fd-54a0954cda28,Inbound,Returns,Reverse Pickup Enquiry,,f603f944-01b4-405b-a65a-7366167cbd87,,24/08/2023 10:47,24/08/2023 10:57,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
739b9b1d-7ceb-4de0-84c3-2ac43370d3cc,Inbound,Order Related,Delayed,,a1f590a7-6421-4fb5-b958-46fb6732121f,,24/08/2023 22:29,24/08/2023 22:39,24-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
b28ca329-5d8a-4cf9-823b-38c4f991767a,Outcall,Refund Related,Refund Enquiry,,bb6c8dd7-43c5-477f-b33a-8ba6e3ee7c51,07/08/2023 11:59,24/08/2023 10:47,24/08/2023 13:59,24-Aug-23,RAJULA,Home Appliences,525,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d434056b-73ce-48db-a38e-4ac79ec0fb20,Inbound,Order Related,Order status enquiry,,2f0e5e6e-8071-41f5-87fb-1fd55b8c588c,,24/08/2023 19:05,24/08/2023 19:07,24-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
f675c948-8864-498c-93e9-b5e3f0bb2598,Inbound,Order Related,Installation/demo,Good customer service Shopzilla ,2d2fd590-28de-40bb-8193-c3e818ced104,,24/08/2023 14:58,24/08/2023 15:03,24-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7ea50d57-4d12-4b57-9e10-95fc84dd1aec,Outcall,Order Related,Installation/demo,,24d12701-7619-4a09-8d62-14412d25e151,,24/08/2023 17:58,24/08/2023 18:02,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
173709ba-f172-4e8f-963a-8dcbde343e1a,Inbound,Order Related,Seller Cancelled Order,,541803bf-9558-4e7b-87a9-85c4f4d8f1c8,,24/08/2023 21:52,24/08/2023 22:06,24-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
3b7ab02d-31b5-4cc5-94cd-5a932cc5b486,Inbound,Order Related,Seller Cancelled Order,Thanks for helping me,c7c19752-a2e8-46c0-adaf-d1656ee3548f,,24/08/2023 23:46,24/08/2023 23:51,24-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
b0926ebf-b45a-4d38-b50d-3deb3e11aeed,Inbound,Returns,Reverse Pickup Enquiry,,932570a8-bdee-467e-8bad-c26f855e4b23,,24/08/2023 21:32,24/08/2023 21:39,24-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,1
a83bc78c-5694-4ec8-a196-de81c13df69a,Outcall,Returns,Return request,,66146107-31a9-4faa-be3a-ddd742524edb,,24/08/2023 12:02,24/08/2023 12:33,24-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
cafb9ee9-ee2d-4f05-8f77-62413ff4cc32,Inbound,Returns,Reverse Pickup Enquiry,,104acb10-c20a-43cb-a511-929daf8d7257,,24/08/2023 12:29,24/08/2023 12:31,24-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
82e838e0-aa5a-4698-9047-dc85c205ef0b,Inbound,Order Related,Delayed,Thank ,1cc46c93-7165-4058-8e60-81d7cb4af0f8,,24/08/2023 18:55,24/08/2023 18:56,24-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
197da521-f26c-4e02-a1b6-5f3bdc7d19c6,Inbound,Order Related,Delayed,Good ,9af52fdf-b376-46e2-abeb-9752ae6ae48b,,24/08/2023 08:09,24/08/2023 08:11,24-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
ca198c8d-361a-4852-9b51-81d2773f52c4,Inbound,Returns,Return request,,30ca8b0b-38e7-4be2-abbe-be14652aee03,,24/08/2023 14:39,24/08/2023 14:42,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
72c97af9-2e22-4f20-9dad-c434dfa029da,Inbound,Returns,Missing,Good ??,538f23a7-fc04-484f-bff5-fcd1a0888aca,,24/08/2023 18:34,24/08/2023 18:35,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
b0922d87-3653-416b-8270-cd8bca99132b,Inbound,Shopzilla Related,General Enquiry,,9abfc3f0-dc06-438c-9b76-1b78ebcc412a,,24/08/2023 13:42,24/08/2023 13:43,24-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
febf759e-5d5e-45e7-b44b-ca4600f23194,Inbound,Order Related,Delayed,,b55224fe-1e1c-40d0-a258-82d88f8780d7,,24/08/2023 14:34,24/08/2023 14:34,24-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
09673815-b697-48ab-ba5b-d417f721b64f,Outcall,Returns,Wrong,,dfd0ca3d-190e-4444-a020-960e3c2a6930,,24/08/2023 18:27,24/08/2023 18:31,24-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,3
d41cba89-0667-459d-b846-7017e97b8a9d,Inbound,Returns,Reverse Pickup Enquiry,,4fede464-9714-4211-893d-3240ae5133c6,19/07/2023 07:33,24/08/2023 12:04,24/08/2023 13:07,24-Aug-23,PATNA,Furniture,10990,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
525e3ab2-3534-4eae-b99c-fbea3ffd9d1e,Outcall,Returns,Reverse Pickup Enquiry,,763a188a-fdfb-44cc-8b2c-cb24aa7bf9c7,,24/08/2023 17:29,24/08/2023 17:35,24-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
d0139c9a-7fa2-4fb6-9a90-965bbc6e5fca,Inbound,Returns,Missing,Hi,4c234e61-2106-4973-8ab3-8f8961a43c8e,,24/08/2023 18:09,24/08/2023 18:14,24-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,3
e9d496c7-22a2-42fd-8e9e-5318550a8b95,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,5ffa2d67-cdc4-4e97-a67d-72d38e84ea16,,24/08/2023 19:01,24/08/2023 19:04,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
8562cc8e-b5b6-408c-85c7-00f4c248a63b,Inbound,Product Queries,Product Specific Information,Bad service ,12abf28a-46a9-4c55-8e1d-af2e75040a15,,24/08/2023 10:16,24/08/2023 11:27,24-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,1
b8e4bcd0-9657-40f7-bbdd-fee3c992c17a,Outcall,Returns,Fraudulent User,,a569e8b8-3fb3-47e3-910e-297ef4c71d89,,24/08/2023 20:22,24/08/2023 20:23,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
8176ebd8-8f0c-4aa9-ae89-f459bb72d678,Inbound,Returns,Service Centres Related,,43824734-d929-47e4-a569-a58bfd5d1ff7,02/07/2023 16:06,24/08/2023 18:14,24/08/2023 23:31,24-Aug-23,ALLAHABAD,Electronics,899,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9457c9e7-f875-41d1-aa28-ee922858872e,Inbound,Returns,Service Centres Related,,4464e069-39d9-41c9-a0e7-07b8cc768740,09/09/2022 19:16,24/08/2023 13:00,24/08/2023 13:26,24-Aug-23,SURAT,Home Appliences,1849,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
cbb7eb57-bce8-4969-a948-7202cdc138e5,Email,Returns,Reverse Pickup Enquiry,,67c5b3ee-c6d9-45f0-b0c8-2f91ab43843f,16/08/2023 15:51,23/08/2023 13:24,24/08/2023 10:24,24-Aug-23,OSMANABAD,LifeStyle,287,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
de54d09d-4827-45ba-8e62-840148182373,Inbound,Returns,Reverse Pickup Enquiry,Customer care support se baat karke achha   best behaviour for customerThank you so much..,f9f0a2b5-5245-4885-91f8-6d7123dc7aff,31/07/2023 20:16,24/08/2023 08:31,24/08/2023 08:41,24-Aug-23,KASHIPUR,Electronics,666,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
dfd2c6a9-fcb7-4039-a980-102343572398,Inbound,Order Related,Installation/demo,It's awesome. excutive are very helpful in nature.,dd7e6216-debc-41d1-a0ff-1543e3f503d1,,24/08/2023 19:16,24/08/2023 19:23,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
eb7f3f30-bd85-4a2f-945e-b5bab3469f65,Inbound,Returns,Reverse Pickup Enquiry,,ec29f837-29fb-464e-b216-36ecf65ebff5,09/08/2023 22:40,24/08/2023 13:55,24/08/2023 14:30,24-Aug-23,TIKAMGARH,LifeStyle,232,,William Morris,Ethan Tan,John Smith,>90,Morning,5
a125e505-587e-4cb9-8ae5-6f1d89c4ca52,Email,Returns,Reverse Pickup Enquiry,,d7f6d650-355b-4317-bf88-75a47891cc51,,24/08/2023 16:05,24/08/2023 16:36,24-Aug-23,,,,,Dakota Collins,Logan Lee,Emily Chen,61-90,Evening,1
28729d15-b7fa-4528-84c2-36c35249dd56,Inbound,Returns,Reverse Pickup Enquiry,,ce4b5edf-203f-429f-9216-09196ae91775,,24/08/2023 18:40,24/08/2023 18:41,24-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
3420d65c-ae4f-4d00-914b-4ffab8f9f477,Inbound,Returns,Reverse Pickup Enquiry,,23203e7c-ce81-4ee0-b2f8-7e6986c8fd6e,,24/08/2023 19:16,24/08/2023 22:08,24-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
c93f6b88-614d-4f91-b304-84ac94f4c7d9,Inbound,Refund Related,Refund Related Issues,,d0c10131-4924-4cb2-af40-e4b002607690,,24/08/2023 21:27,24/08/2023 21:28,24-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
c7cabc2f-7fcf-4a48-ac09-19906c65f31c,Inbound,Returns,Reverse Pickup Enquiry,,c057d691-2418-4b2e-b63f-d219aba6a002,,24/08/2023 14:41,24/08/2023 18:25,24-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
a1c5cb75-6e80-470f-bc54-92111c7d906e,Inbound,Order Related,Order status enquiry,nice ,4122361b-5929-4f64-ae99-5d34016d7884,,24/08/2023 14:11,24/08/2023 14:14,24-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
bdccbf8f-3566-40a8-8ee0-80e11f0dfb8d,Outcall,Order Related,Priority delivery,,b39e9824-6361-4b42-96f9-77ef8e534426,,24/08/2023 15:24,24/08/2023 15:27,24-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
55c39866-8507-44ed-9d2c-ae5f48ebc8fd,Outcall,Order Related,Installation/demo,Good performance all the time Shopzilla ,a1d03817-82d9-4814-ad06-023b0a462749,,24/08/2023 15:25,24/08/2023 15:35,24-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
e4e1b907-36f2-4451-8daf-d003fbde6df0,Outcall,Returns,Reverse Pickup Enquiry,I love the way by which whom I talk speaks to me I love her. ??,17aa7d00-369f-4b60-82a4-2b8715dcd85b,,24/08/2023 20:58,24/08/2023 21:02,24-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
c3e5c848-c86a-49c1-84a5-6b45a95b5c45,Outcall,Returns,Fraudulent User,,0412cfb7-955f-4188-be49-a5f8fdebc2d4,,24/08/2023 17:33,24/08/2023 17:33,24-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
0645e49c-b627-4bb5-a5be-fea2c6bb39ac,Outcall,Returns,Damaged,,60e912df-bb6a-4ce2-b5d1-1423b2429d4c,20/08/2023 22:53,22/08/2023 13:55,24/08/2023 22:33,24-Aug-23,NEW DELHI,Books & General merchandise,143,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
fd26e9d5-6a0e-4572-9582-1ef86653f680,Email,Returns,Service Centres Related,Good,1f260ef9-c879-49aa-adc7-2c9d128baaa9,,24/08/2023 17:12,24/08/2023 17:16,24-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
d5b41797-3815-4b9f-b484-37c66e382090,Inbound,Returns,Exchange / Replacement,,1fde7a1c-ac85-4965-af7c-1758ad14ff5b,24/07/2023 00:19,24/08/2023 20:37,24/08/2023 20:39,24-Aug-23,PUNE,Mobile,43999,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,4
92b73084-6ed5-4c04-bb21-2c3a7f6e6c57,Inbound,Order Related,Delayed,Good job,1e1aff53-41ce-4c33-a58c-df963e5a67e9,,24/08/2023 08:50,24/08/2023 08:51,24-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
bb79cbab-a12c-4dfb-9f1e-22d4eb9cc281,Inbound,Returns,Service Centres Related,,2364f80b-55d7-4663-968e-afc9c40b7975,,24/08/2023 10:21,24/08/2023 10:33,24-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
eb5e10ab-4d6e-43be-bed9-6f355773f3d7,Outcall,Returns,Return request,,80bd746a-c09d-4dd1-a311-6ea266b98be3,,24/08/2023 18:51,24/08/2023 19:05,24-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
08378e5a-bc0c-4858-8afb-600778eb4993,Inbound,Returns,Wrong,,f216c774-fa6d-4962-a095-7576bdc88335,,24/08/2023 09:55,24/08/2023 09:57,24-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
f3940c18-a205-4a20-90c0-a41d8698dba7,Inbound,Order Related,Order status enquiry,,5472772c-4edf-461e-b0fa-ca63d92a9ed7,,24/08/2023 13:26,24/08/2023 13:28,24-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
765b3ada-3063-46b2-8af4-17323123b293,Outcall,Returns,Return request,,b825b7c9-c6b4-4d84-9ec9-e25179c8e0fb,,24/08/2023 18:57,24/08/2023 19:01,24-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
648e0c32-a37c-4c33-80bd-7f13e494abb7,Inbound,Order Related,Priority delivery,Please make the delivery fast,a76cee00-c5a6-469f-9bc8-c06fd4d25305,,24/08/2023 22:06,24/08/2023 22:07,24-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ee33aae1-95df-4bde-bd8c-30c1051572b4,Email,Returns,Reverse Pickup Enquiry,My product not received delivery boy ,370ce2af-a762-438a-82e5-ad45e31158a0,17/07/2023 14:56,24/08/2023 17:47,24/08/2023 17:58,24-Aug-23,PURI,Home Appliences,7504,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
b0f07a90-b59a-4af3-9abe-5040a5f88476,Inbound,Feedback,UnProfessional Behaviour,,9b406e2f-4fd6-4764-a5e0-a15eb2501e45,,24/08/2023 11:14,24/08/2023 12:39,24-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
c4759092-3d72-48b4-b6a2-b54293c2cb89,Inbound,Returns,Reverse Pickup Enquiry,,0404c0b8-0ede-43a9-9854-833619a56e5e,,24/08/2023 13:40,24/08/2023 13:44,24-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
3c9002a8-1da8-44c0-9c51-fd4c4ee66ffb,Inbound,Returns,Reverse Pickup Enquiry,6,c7b8902e-94c0-4b04-a4f4-1b52a7c73dae,27/07/2023 18:33,24/08/2023 12:18,24/08/2023 15:03,24-Aug-23,Bhainsdehi,Mobile,13998,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
98c3bcbd-afd3-4623-9e45-582422920373,Inbound,Returns,Reverse Pickup Enquiry,,eb59574e-5e1e-49f0-85b1-d3363f042722,,24/08/2023 03:54,24/08/2023 05:01,24-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
19b3133e-7ae8-4042-ada2-cc653c1069f9,Inbound,Product Queries,Product Specific Information,Received broken packet of atta but now unable to return it due to box open policy as I did not checked it deeply while collecting the order from delivery boy. Pls get the same refunded ,6def62ce-67a6-44e0-8ca1-54850243d7fd,,24/08/2023 10:14,24/08/2023 10:16,24-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
28951e09-1e7d-4ee5-be1b-3cfe599465a7,Inbound,Returns,Return request,,a015ad25-c53b-440c-bced-09afd57ee26e,,24/08/2023 13:46,24/08/2023 13:47,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
38bcf707-23ba-47f5-8764-0a93e36feaea,Inbound,Order Related,Invoice request,Good communication ,54ca5198-6b91-4018-b030-02597b5b2ef1,,24/08/2023 19:44,24/08/2023 19:48,24-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
61be5b0c-1370-4ba7-860e-b2b1b8ab83d6,Outcall,Returns,Reverse Pickup Enquiry,Good ,a57ab4c0-72ad-42fd-92ea-a32824416fd6,,24/08/2023 20:17,24/08/2023 20:20,24-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2f010e43-4d87-4ea7-888b-3eef157aa594,Inbound,Feedback,UnProfessional Behaviour,,b4de2fc4-0c28-47a5-b877-43581954d99a,,24/08/2023 22:53,24/08/2023 22:56,24-Aug-23,,,,,Elijah Henderson,Elijah Yamaguchi,John Smith,61-90,Evening,1
84aab020-3f14-4c26-a356-d5796b525355,Inbound,Returns,Wrong,,ab4276ce-2579-4348-8a44-5b4406e43d91,,24/08/2023 10:59,24/08/2023 11:03,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
c1dbab48-b032-4d23-a4e7-c4f12b086586,Outcall,Returns,Reverse Pickup Enquiry,,d5f75fcc-1de2-4ab4-a0f9-63b158c90586,,24/08/2023 17:27,24/08/2023 17:31,24-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,4
cbbce4cc-c496-4e07-8256-8128fce1855c,Inbound,Returns,Reverse Pickup Enquiry,,6c14755d-e3e2-480a-be9a-76bf9c01be34,11/08/2023 10:16,23/08/2023 14:14,24/08/2023 06:00,24-Aug-23,FARRUKHABAD,Home,1248,,Timothy Grant,William Park,John Smith,31-60,Morning,5
bbd3795b-5c85-47a3-b4b2-309d693b6eb9,Outcall,Order Related,Invoice request,,d601a574-99c9-41bf-88c1-9ab8034c3fbf,,23/08/2023 17:39,24/08/2023 09:41,24-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,1
ea555098-303d-48b9-b1d5-cd6017fbee91,Inbound,Returns,Missing,,2abb8b8c-f8cc-4433-a8b2-f87b571c5463,,24/08/2023 22:03,24/08/2023 22:03,24-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7e8afb09-fc75-4892-86b5-a4ddd1cdf112,Inbound,Order Related,Delayed,Customer   ki taraf se preshan   vishwas toot   ab Shopzilla se,2a6d99a3-2677-4f10-942f-e8478053d584,04/08/2023 23:46,24/08/2023 13:29,24/08/2023 15:28,24-Aug-23,FAIZABAD,Home Appliences,18098,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
9d5c87d0-9695-4a90-9114-42044b728a0d,Inbound,Returns,Reverse Pickup Enquiry,,15af2d3e-8cd5-41de-804b-759d966a2451,,23/08/2023 22:58,24/08/2023 08:37,24-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,3
47017d27-f2a7-4fac-b492-95773c51f819,Inbound,Product Queries,Product Specific Information,,ddd8f4ff-b85a-4ae7-8dc4-e2d17994f5b2,,24/08/2023 08:35,24/08/2023 22:29,24-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
74e32217-9fa9-4e0d-bd03-748dcda83ecd,Inbound,Order Related,Installation/demo,"It would be great if, Shopzilla could make it convenient to contact the respective sellers regarding any issues faced by customers.",fe1214a0-4d9b-420d-9ad0-7f4001b1b103,,24/08/2023 13:46,24/08/2023 13:52,24-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
eaedafe0-272e-4871-bf50-4a19bec49bf7,Inbound,Order Related,Seller Cancelled Order,,94fac124-e63a-40d8-a8f1-115a7aea5096,,24/08/2023 19:26,24/08/2023 19:35,24-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
ba8bb2bb-68d8-4762-bf2d-696ab19f1820,Outcall,Returns,Reverse Pickup Enquiry,Recheck the product before delivery,bcb3cedb-9c16-4e79-a448-311c5cc5e9f1,,24/08/2023 21:07,24/08/2023 21:45,24-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
8b80d577-942c-4ea1-8f4a-40153ef720bd,Inbound,Returns,Fraudulent User,Customer support very good ??,4453e963-c22a-4fd4-8db8-3c3358afa723,,24/08/2023 13:31,24/08/2023 23:31,24-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8cfbed2a-49ef-43ec-8ad7-5e77eab52fbc,Outcall,Order Related,Installation/demo,,26d7d526-8e95-428a-a2b4-1c96cb16849a,,24/08/2023 16:47,24/08/2023 17:00,24-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
1c5e20f9-cf9b-413a-9849-38a1f06e4279,Inbound,Returns,Reverse Pickup Enquiry,,69e5385a-cfd8-461b-947b-57392ba58f25,,24/08/2023 19:38,24/08/2023 19:40,24-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
93bc363b-a7df-4393-9806-1387379ac113,Outcall,Returns,Reverse Pickup Enquiry,????????? ??????? ???? ????? ??? ?? ??????? ???,e8c94038-be40-4a7e-834e-2e91c512151b,,24/08/2023 15:39,24/08/2023 16:55,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6627f3f3-6e5c-4098-88bc-bd528d91943a,Inbound,Order Related,Order status enquiry,,996b5ae4-665a-447b-b45b-3d755f8ab4c1,,24/08/2023 22:12,24/08/2023 22:13,24-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
9ee7c877-6057-4bf3-aa32-e06c03059b04,Inbound,Refund Related,COD Refund Details,Issue resolved ,b5f79902-ec38-4ae7-9b7b-ca60ce20faef,,24/08/2023 22:49,24/08/2023 23:04,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
d77b38ee-0dae-4e42-8b0d-0134ee61cd46,Inbound,Returns,Reverse Pickup Enquiry,,be6c3cce-941d-4c73-99e3-5e911a33e64f,05/08/2023 15:15,24/08/2023 11:15,24/08/2023 11:16,24-Aug-23,KURUKSHETRA,LifeStyle,779,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
aaf1f3d1-79b7-4463-b620-4b9492b8a720,Inbound,Returns,Reverse Pickup Enquiry,,944a0d2f-90e8-44bf-ba56-5aee32110121,,23/08/2023 21:48,24/08/2023 00:27,24-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
bc33784d-6dd2-4622-967f-af3ac68dd08a,Outcall,Returns,Fraudulent User,BIPUL roy ,924f4d9e-87e5-4cbe-a6cf-5f7e0c6d5015,,24/08/2023 17:18,24/08/2023 17:21,24-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
fd1aa78a-b178-44f2-b68e-7c902a29ee1d,Outcall,Order Related,Installation/demo,,caaf760d-4c86-4bcb-ae5a-3e8d6c2dcb16,,24/08/2023 19:50,24/08/2023 19:57,24-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,2
536281f8-92cd-468b-8ab4-3d5e10449d90,Inbound,Order Related,Order status enquiry,,0a53e89d-c2b6-4c35-9846-8f54a11235e5,,23/08/2023 14:48,24/08/2023 10:49,24-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
f328b755-fa33-4a98-9948-fcf9ccd150a8,Inbound,Refund Related,COD Refund Details,Top,808132dc-9555-4ce7-8213-928960fa20c8,,24/08/2023 15:31,24/08/2023 15:35,24-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,3
ab473498-a043-4e04-9ea9-b04fa0231768,Outcall,Returns,Reverse Pickup Enquiry,,28f89939-d934-4d2d-8a53-268a2e6bdec3,,24/08/2023 16:41,24/08/2023 16:50,24-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
1cf40abb-fb7d-44b2-ba47-4ba06a6d8f7d,Inbound,Order Related,Installation/demo,,78b97219-ccbc-4dc7-99a0-07fbe96ea1c9,,24/08/2023 19:10,24/08/2023 19:41,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
309e0d0f-f30f-4678-9301-c25abe87038f,Outcall,Returns,Reverse Pickup Enquiry,,bcd080dd-82a2-4cc1-b4e5-93c8d2d4d35b,,24/08/2023 20:20,24/08/2023 20:22,24-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
5ad74337-4f34-4025-849c-b3581f1adca8,Inbound,Returns,Exchange / Replacement,Please make exchange of old phone hassle free. We faced many issues ,81821e40-73ef-4055-9634-f93ada4917f1,04/08/2023 13:55,24/08/2023 10:14,24/08/2023 10:20,24-Aug-23,AURANGABAD,Mobile,9999,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
dd558242-8971-42e7-8673-43c3aa2d2fe2,Outcall,Product Queries,Product Specific Information,,aa23e913-bc6b-4ba6-ac19-a3a18a63395f,,24/08/2023 17:49,24/08/2023 17:50,24-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
4faa8597-3d1b-4d74-b41d-15d43bff4e4f,Outcall,Returns,Service Centres Related,,2531cd72-3c34-442e-a296-69eca23369eb,,24/08/2023 21:35,24/08/2023 22:30,24-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,1
71ebd5d6-9917-497c-8041-7f4d91f99684,Inbound,Cancellation,Not Needed,V good ,e4d3305a-8f17-4180-b3f3-075246c896a6,12/08/2023 10:15,24/08/2023 09:17,24/08/2023 09:24,24-Aug-23,LUCKNOW,Furniture,1299,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
3163afaf-c62d-4962-9f4b-31fddc8a5598,Inbound,Returns,Reverse Pickup Enquiry,,7338d733-ecc1-4c9d-b30e-39b4d637945c,03/08/2023 19:37,22/08/2023 16:35,24/08/2023 20:18,24-Aug-23,AJMER,Furniture,2199,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
a50d54c6-b63a-4d6a-a2e7-e137d49aa2e6,Inbound,Returns,Damaged,,797f23e0-1101-41d0-b2a6-f2ab7bfc734e,,24/08/2023 22:03,24/08/2023 22:08,24-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
d8f56224-4743-40e1-af55-82e86d2dbec0,Outcall,Returns,Reverse Pickup Enquiry,,40e0523a-7df3-4de6-b9af-0ad309218676,,24/08/2023 16:48,24/08/2023 16:51,24-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
dc5c77f5-c8cc-4156-a168-42ae8ba3cb23,Inbound,Returns,Damaged,,ff5ca60c-8d38-4132-aa12-cdf865365894,,24/08/2023 12:48,24/08/2023 12:50,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
e6f35c40-7f9b-4635-94bc-cc88d689ab53,Email,Returns,Return request,Please resolve my issue ,8b4d132c-0c2d-4a21-8db6-e540966ed664,,24/08/2023 18:36,24/08/2023 18:37,24-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
2bcb0cc7-9327-4119-b536-defd28519874,Outcall,Returns,Reverse Pickup Enquiry,,7d925c53-9b02-43b5-9234-f7a523a7a9fa,,24/08/2023 20:19,24/08/2023 20:20,24-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
26d9d80b-4611-4420-8570-645edbe95fd0,Outcall,Order Related,Installation/demo,,ccafa4ad-28c5-4b9c-b009-60ff623731b2,,24/08/2023 20:21,24/08/2023 20:22,24-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
60d3a138-ece0-4e7b-823b-579a9929fe21,Email,Order Related,Delayed,,3945e5d8-da8c-4d65-82a7-aecfd7c2c0b4,07/08/2023 09:39,24/08/2023 18:49,24/08/2023 21:12,24-Aug-23,PALAKKAD,LifeStyle,193,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
66dd6eb7-d5be-4c59-adc1-baebf3f048bc,Inbound,Returns,Reverse Pickup Enquiry,,6334d577-0543-41fc-935e-89c0cf5c8dcf,,24/08/2023 21:56,24/08/2023 22:02,24-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
9323b99e-f05d-4739-871a-85ba07664875,Outcall,Product Queries,Product Specific Information,,9fe45d97-9d4b-44e7-82fb-a11b8f8a6b5d,,23/08/2023 17:59,24/08/2023 14:53,24-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
3413c9fe-6e8a-4e57-b870-43995bfeaa56,Inbound,Refund Related,Refund Related Issues,No response from team,74a95ec1-0d44-4c76-90d5-17f0e442c097,,24/08/2023 10:19,24/08/2023 10:19,24-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b8c38198-761c-4fd8-9f8c-addf3ff1300d,Email,Returns,Wrong,,014e1e2d-6d28-48b8-ab2f-e162ad0f6e91,14/08/2023 20:07,24/08/2023 16:09,24/08/2023 16:10,24-Aug-23,BANGALORE,Home Appliences,10599,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1262ecd2-8111-4632-895b-311db8475eb4,Inbound,Returns,Return request,,41c96fe0-7ee2-41c2-95b4-7b1390844b97,,24/08/2023 14:33,24/08/2023 15:02,24-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e3072a35-70a7-420f-b8c3-244c5b66e8ca,Email,Returns,Reverse Pickup Enquiry,,97f06a48-069d-4fef-af3f-a6b7ee9b091a,14/08/2023 11:35,24/08/2023 16:43,24/08/2023 16:43,24-Aug-23,MAINPURI,Books & General merchandise,499,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
22d81de9-27a8-4100-a94f-6121758a3af0,Inbound,Order Related,Delayed,,893321f0-ef0c-47d1-973b-aa1422d755d4,18/08/2023 20:49,24/08/2023 12:23,24/08/2023 12:27,24-Aug-23,NEW DELHI,Books & General merchandise,335,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
522d5fae-249d-4ae1-b07f-03ddb81aa3c7,Inbound,Returns,Reverse Pickup Enquiry,,0336a995-cf55-45da-9959-4074a7e6fad4,,24/08/2023 12:36,24/08/2023 12:37,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
d10cd265-9348-4956-b090-a2e3b4ff87b0,Outcall,Returns,Exchange / Replacement,,f1620dc9-ecb3-4964-9e69-4dd23b813211,,24/08/2023 18:08,24/08/2023 19:55,24-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
32f967fc-2eb7-4a19-b0e6-9a7993a5e2f4,Inbound,Order Related,Installation/demo,,372de93a-8a42-4ee9-9f8a-eb7bb96d5583,,24/08/2023 18:31,24/08/2023 19:05,24-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
20f924bf-8926-4140-bcc7-279c5d650d97,Outcall,Product Queries,Product Specific Information,,6ef354ab-ce03-4720-8b04-daeaa7ecceec,,24/08/2023 19:13,24/08/2023 19:20,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
52606ea1-0539-42ff-8d92-027f18009858,Outcall,Returns,Service Centres Related,"When we purchased anything from the Shopzilla, make sure to provide service to the customer.",24d888c9-897e-4f4d-83d7-feedf746b88a,31/05/2023 19:55,23/08/2023 18:32,24/08/2023 05:07,24-Aug-23,KODERMA,Home Appliences,30990,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
d475a22d-0728-4940-b18a-84f39f3abbd1,Inbound,Returns,Fraudulent User,Good ,52d04662-466c-4805-bd6d-d9d026e69838,,24/08/2023 09:10,24/08/2023 09:11,24-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
b5ff5a5c-a21c-404e-af85-ab83c6e57bdd,Outcall,Order Related,Order status enquiry,,c3b2c115-70b0-4dfd-a231-3787e833e0c5,12/08/2023 10:47,24/08/2023 17:44,24/08/2023 17:45,24-Aug-23,JUNAGADH,LifeStyle,290,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
fb6f0326-d85b-4201-82c3-3d9d84509dbf,Outcall,Cancellation,Not Needed,,10eedc87-de6e-408b-aad4-62728617e480,,24/08/2023 17:21,24/08/2023 17:42,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
0193f84f-8e6a-439d-9a38-ab779629d797,Inbound,Returns,Return request,,6bae9ea3-f51b-4499-a3e8-398cd21e48f0,,24/08/2023 20:04,24/08/2023 20:09,24-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
e6edeb42-d010-4b6e-a9a1-028e0fdf9c08,Outcall,Returns,Return request,Make it easy,a2dddcd7-dc12-4495-aea2-24a139fcef11,20/08/2023 18:37,24/08/2023 14:54,24/08/2023 14:59,24-Aug-23,JAIPUR,Electronics,999,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
5bd8b6d7-e0fc-4598-98bf-746e17c6e58d,Outcall,Order Related,Delayed,,c28375e1-bd71-487f-880d-585c28c9dffc,,24/08/2023 15:47,24/08/2023 16:11,24-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
e53edf18-d7a0-4d74-bb0e-27d19fb5ac9e,Inbound,Returns,Return request,,25773407-8f08-43a7-81c1-e5a1458710c0,08/08/2023 22:15,23/08/2023 20:55,24/08/2023 10:59,24-Aug-23,VARANASI,Books & General merchandise,7774,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,1
e9d219b1-eb51-438d-afea-f711d22f2280,Email,Refund Related,Refund Related Issues,,b4e58397-1f43-4f42-a990-d67c08bba55e,,24/08/2023 20:59,24/08/2023 21:02,24-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
970dbc64-702c-4440-81ea-5c30708fd83b,Outcall,Order Related,Order status enquiry,DIRECT CONTACT REQUIRE OF CUSTOMER SO WE CAN DIRECTLY CONTACT THEM,4d78fa80-e56f-47b9-9bbd-3a63238745db,,24/08/2023 16:02,24/08/2023 17:33,24-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,3
962265e6-11c2-4a53-a3ad-d0bd5a613e81,Inbound,Returns,Missing,,1d866fcb-5915-47bd-ad0d-481b65e925ee,,24/08/2023 11:30,24/08/2023 16:00,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
340aae34-87b0-4fe8-828a-e54849219ba4,Outcall,Feedback,UnProfessional Behaviour,,e5883664-0b60-4cb4-84ee-6c455ae10cb1,,24/08/2023 17:30,24/08/2023 19:16,24-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
e1ce10b2-2626-47bd-81c7-74c1c0a93aae,Inbound,Returns,Reverse Pickup Enquiry,Nice ,0c2f0e75-bdd5-47f4-abd7-eff284d94178,,24/08/2023 08:13,24/08/2023 08:16,24-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
fda2dc91-0456-4402-82ec-5860b7c1f0eb,Inbound,Returns,Wrong,,4da44790-bcb5-44eb-b919-9eda305bc6a7,,24/08/2023 12:04,24/08/2023 12:07,24-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
3e6e111f-919d-4eb1-8342-3e0c1c4f05b5,Inbound,Returns,Reverse Pickup Enquiry,,d0490a5a-99e7-4a5e-917a-09a4d6eefeda,,24/08/2023 18:51,24/08/2023 18:52,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
bb95dea6-05a5-4a6f-bf90-92bc9710693d,Inbound,Cancellation,Not Needed,,52c8b900-b0b6-4367-99c9-59a3a267ccd6,,24/08/2023 07:30,24/08/2023 07:34,24-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8d8d81ce-2ccb-4d1e-98b4-bd08e53814c0,Inbound,Returns,Reverse Pickup Enquiry,Please my issue is fast solved ,45579b06-d050-41dc-aceb-e98a4ef9d06a,,24/08/2023 08:02,24/08/2023 08:07,24-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,1
73ca7c3a-2b79-4cf3-a491-f67898565176,Email,Returns,Reverse Pickup Enquiry,,1cb1d397-38e6-4987-82a0-f95b04bb20c6,,24/08/2023 20:06,24/08/2023 20:06,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
e8c883cc-f97e-4246-957a-1c3ce9f64e79,Outcall,Order Related,Installation/demo,Nice ,5ea5f533-79d5-4054-9d1e-d16870c719b0,,24/08/2023 17:56,24/08/2023 18:12,24-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
5387d0ba-d115-4d83-a92d-519a3fa9440e,Outcall,Returns,Reverse Pickup Enquiry,"Very good Person,he try his best to resolve my problem ",dd25e017-3215-47da-95eb-bb0c14d6a5fd,,24/08/2023 22:06,24/08/2023 22:08,24-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
e9ff1400-56a3-4d42-879a-80ae74af21af,Outcall,Returns,Technician Visit,,2a0d7176-0487-4fce-abc6-a517c30ab199,,24/08/2023 10:06,24/08/2023 10:21,24-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,1
83ca42a4-12a0-410a-8b15-86090d43f42f,Outcall,Returns,Return request,I am really happy with the attitude of your customer service executive. Very patient and kind enough to resolve my problems ASAP,85677cc0-716a-4723-8249-aec74863bfe9,,24/08/2023 20:40,24/08/2023 20:44,24-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d20c97b4-66ea-4679-ac6f-cd6172a7892c,Inbound,Returns,Reverse Pickup Enquiry,,eb49b3f1-b5ba-4747-8011-537cddc2855e,,24/08/2023 21:02,24/08/2023 21:06,24-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
bc8376cf-2fb0-4e25-932e-0cbb1c7faa8d,Inbound,Returns,Reverse Pickup Enquiry,,47f95bcd-e60a-45ad-9571-8448872db656,13/08/2023 20:40,24/08/2023 19:26,24/08/2023 19:28,24-Aug-23,ORAI,Electronics,899,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
990f9653-cb91-456a-9b0a-0dd56d5ffd4d,Inbound,Returns,Reverse Pickup Enquiry,,6bdaa900-2a8b-45f3-a8d7-409dbf0c903f,,24/08/2023 14:30,24/08/2023 14:39,24-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
94b48de2-204a-4de0-8c94-0e6d367934a6,Email,Returns,Reverse Pickup Enquiry,,bb64c88e-1af6-47a7-bd53-9e8929709d8f,,24/08/2023 16:35,24/08/2023 22:29,24-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
ad58cb6c-68c8-4349-a2b7-98d47a0e59c6,Inbound,Returns,Reverse Pickup Enquiry,,7e5d67e7-d14e-4414-b059-81e7a1e57678,,24/08/2023 23:23,24/08/2023 23:25,24-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
0db404bd-8a3d-4c59-aa62-6e44e129c9a7,Inbound,Returns,Reverse Pickup Enquiry,Supporting preson in all time ,df2c3b7e-b541-418a-a6fb-93eb05b4405f,09/08/2023 15:02,24/08/2023 11:23,24/08/2023 11:36,24-Aug-23,SIKAR,LifeStyle,2274,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
9ca4ee0a-30e9-4ee8-bafc-9f44e0938286,Outcall,Order Related,Invoice request,Still not problem solve,2b9c85be-2a9b-49f1-b6f4-aa019d437daa,,24/08/2023 12:32,24/08/2023 12:40,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
d418b556-86f7-461b-b716-fb8f5022202d,Inbound,Returns,Reverse Pickup Enquiry,,7379073a-d10d-4778-bed7-ec72fc0012cf,,24/08/2023 14:47,24/08/2023 14:51,24-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
1165a708-e5e0-4056-b53d-3f8fd24568cb,Outcall,Returns,Reverse Pickup Enquiry,,542dede9-c278-4ae0-8304-b63f6f7c436f,,24/08/2023 16:01,24/08/2023 16:04,24-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
9bdbbb13-b195-4107-9d33-cdfecdd08523,Inbound,Cancellation,Not Needed,Provide the customer the option for adding his adress through google location in addition to Detailed postal address like in other food delivery apps.,79b90fb2-7c04-408f-b0e3-17afef98e611,19/08/2023 06:23,24/08/2023 06:51,24/08/2023 07:02,24-Aug-23,HYDERABAD,Books & General merchandise,1024,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
dfaf998f-5ea3-48a8-a610-7bfcdbfbfa1c,Inbound,Cancellation,Not Needed,,aa0aeb2c-1490-4e2e-a66a-01a044151a65,13/08/2023 23:32,24/08/2023 15:17,24/08/2023 15:21,24-Aug-23,MIRAJ,Books & General merchandise,4999,,William Brown,Madison Kim,John Smith,>90,Morning,5
c7990690-320e-4833-8954-a3b32a44741b,Inbound,Returns,Wrong,,d00730a5-282b-432f-97d9-0125842a168b,,24/08/2023 00:24,24/08/2023 00:25,24-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
7e0fff5d-0a70-4554-a87c-74141c9f661b,Inbound,Returns,Fraudulent User,,913d812c-e18a-4de5-88b9-37fc388ffa61,,24/08/2023 09:52,24/08/2023 21:48,24-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
48536323-67fa-4e4f-b81e-e901673a98c9,Inbound,Returns,Reverse Pickup Enquiry,  good,64dac954-c1ca-4555-81a0-397cd2a3ba74,,24/08/2023 13:14,24/08/2023 13:18,24-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
52c673a2-ffba-4bb0-a562-248e011e790d,Inbound,Order Related,Installation/demo,,55ff1a9f-9d29-4da5-8239-d06f964c2c81,,24/08/2023 21:18,24/08/2023 21:19,24-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
ed8526fd-1c1f-48fb-b61e-baac6f13d6d8,Inbound,Order Related,Order status enquiry,,f06ec8f0-4671-40ef-b3f9-0637c4f2a12b,,24/08/2023 14:29,24/08/2023 14:30,24-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8509125d-cdc9-4cdd-ba8d-2d61445858df,Outcall,Returns,Exchange / Replacement,Osm experience with customer bhai,c6c8b4cf-bea9-4ed3-8b7b-e9747eec7d40,,24/08/2023 17:07,24/08/2023 17:10,24-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
fc9171a3-3978-4b11-8568-982976ad8556,Email,Order Related,Invoice request,,9206e533-e9d1-4ba4-a867-34658b25f681,,23/08/2023 13:49,24/08/2023 00:59,24-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
156034a4-1827-4761-9512-927b44bac606,Inbound,Returns,Reverse Pickup Enquiry,,8bcbcf2c-5529-45cc-afa4-f883b19e2c4d,,24/08/2023 10:21,24/08/2023 10:35,24-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
48c9070c-b59a-4f02-a7ef-f7451369acc1,Inbound,Order Related,Order status enquiry,,517fe34c-bca8-42de-a264-19499a013a56,13/08/2023 14:39,20/08/2023 20:59,24/08/2023 07:53,24-Aug-23,BANGALORE,Books & General merchandise,899,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
2412de7a-6439-4955-9b09-b7c963344975,Inbound,Returns,Reverse Pickup Enquiry,,8a2c88cc-5c28-4d27-931d-d8c19559d70d,,23/08/2023 13:55,24/08/2023 17:39,24-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
fa6eab93-169f-4254-ae12-6b0596d4c2fb,Outcall,Shopzilla Related,Account updation,No thanks ,73057126-3f79-455a-9503-790eb7ebbc10,,24/08/2023 20:06,24/08/2023 20:10,24-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
cad18e73-5764-4b91-a364-5bc2bff6407e,Inbound,Feedback,UnProfessional Behaviour,,07232cdb-b445-4e5b-95f2-aab0299d4b5d,,24/08/2023 21:21,24/08/2023 21:33,24-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e5aaecbf-f832-4f63-bef8-1378a8d1b4dd,Outcall,Returns,Return request,Good behaviour ,dcc76695-698a-412d-a736-0c126f35c3bc,,24/08/2023 19:08,24/08/2023 19:15,24-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
52318b14-64e3-460c-9689-bfbae2231eb2,Outcall,Returns,Missing,Good ,5b920657-1326-4473-bb9c-54876516e319,,24/08/2023 18:16,24/08/2023 18:25,24-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,3
63708ffd-ed31-4c2e-ab07-7a8dcc133df7,Inbound,Returns,Reverse Pickup Enquiry,,16a2784f-12f3-48f9-96d4-539bb6ef582f,,24/08/2023 11:14,24/08/2023 12:32,24-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
2ff940c9-b612-4643-990b-b65a8f394bf8,Inbound,Returns,Reverse Pickup Enquiry,Customer service phone   hai bat nhi kar rahe hai na mera problem solve ho raha hai ,48185d01-9b9a-48a9-b461-c4211c4209c3,,24/08/2023 11:52,24/08/2023 12:10,24-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5cbef88b-d6df-4d5a-9ca0-89334eccc863,Outcall,Returns,Reverse Pickup Enquiry,Wrong product delivery ,24097843-d846-4da0-ac9b-ca939312d4d9,,24/08/2023 17:06,24/08/2023 17:12,24-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
16cc1afb-bd31-46b5-9ae9-6f91ab052998,Outcall,Shopzilla Related,General Enquiry,.,07193521-74f7-4139-a36d-8b5c140401e3,,24/08/2023 17:33,24/08/2023 17:38,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
548afb9d-b7b7-457a-828a-be0e680ba4b2,Inbound,Order Related,Order status enquiry,Great customer service people,95e45c5d-702e-4d5b-bdc6-b83612e0c44f,,24/08/2023 18:07,24/08/2023 18:10,24-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1ff81e7d-b960-4ab1-8cf7-d31ea9630416,Inbound,Returns,Service Centres Related,,395253cf-78d3-429b-a761-b7cda01ed811,,24/08/2023 22:04,24/08/2023 22:15,24-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
c8da0aa2-1561-4586-a457-2a33ded14514,Inbound,Returns,Reverse Pickup Enquiry,Nice work,d3a81709-b816-4041-9965-a1c9f9e4bbcc,02/08/2023 21:38,24/08/2023 14:45,24/08/2023 19:36,24-Aug-23,CHATRA,Home Appliences,1549,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
d5028ee0-4d77-46c2-ad15-33dcba4bb2cc,Inbound,Order Related,Installation/demo,Please resolve my problem ??????????????,b9557db7-9cda-4d76-aba9-131f6fd24872,01/06/2023 07:22,22/08/2023 20:41,24/08/2023 19:53,24-Aug-23,BELGAUM,Electronics,1499,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,1
74eef1df-e944-449e-9be4-eb932cc7c06c,Email,Returns,Wrong,,3291201d-9920-4580-8089-3cd0c9cad2e0,,24/08/2023 16:10,24/08/2023 16:12,24-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
813c5b79-5b26-4c09-8d7f-6ca01b12a952,Inbound,Product Queries,Product Specific Information,Please provide email.,84a765a8-939b-4730-9a58-269f79226e46,,23/08/2023 11:33,24/08/2023 05:22,24-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
d9722506-9c7d-4b84-82f9-b581968cf976,Outcall,Returns,Return request,,f8241354-4b07-443f-a744-086ed3c6960c,,24/08/2023 14:27,24/08/2023 14:29,24-Aug-23,,,,,Mark Garcia,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
69f5d335-0f47-4c4c-8ce6-0c345bb9b27c,Outcall,Returns,Fraudulent User,Good work,e0373445-9847-4cdf-9c7b-ad89af2cbda7,,24/08/2023 16:39,24/08/2023 16:42,24-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
4c0d68ed-b1bb-423b-a391-8868ce83fde9,Outcall,Order Related,Priority delivery,,7fb50445-7482-40e8-8c4b-875523c14466,,24/08/2023 12:35,24/08/2023 12:38,24-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
002824c7-9211-46bc-9564-a3ed419d6a00,Outcall,Returns,Reverse Pickup Enquiry,Nice ,29d5ca3f-3f3f-48af-984e-3a6701cf0609,,24/08/2023 17:21,24/08/2023 17:29,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
55b25b15-3fb7-4423-b854-710f7814eada,Inbound,Order Related,Order status enquiry,Very good ,ff24b70b-63e0-4612-ad58-78aeaebc7f06,,24/08/2023 08:57,24/08/2023 11:47,24-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
be0fbf2b-0c4c-49fb-8dd6-afa0d769d33e,Inbound,Order Related,Priority delivery,Nice ?? nice ?? nice ?? nice ??,c2e7796c-65f0-4f3a-b688-2d35cbba6a75,,24/08/2023 12:14,24/08/2023 17:27,24-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
2ff9d1c7-7609-44fb-99d7-b68a7eb0160e,Inbound,Returns,Reverse Pickup Enquiry,,00463e2d-8447-4d4c-bf85-83e043420e28,,24/08/2023 14:38,24/08/2023 14:42,24-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
9cc52cd2-b60e-47f2-aa22-b913b7b1c9fe,Inbound,Product Queries,Product Specific Information,,c6d50e6c-3885-4ddf-a2d9-3d59e0255612,,23/08/2023 13:40,24/08/2023 09:43,24-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
1ee6c7d8-b08f-49a1-817c-474d711afe2e,Inbound,Payments related,Online Payment Issues,,5d1ec791-97d9-401e-8773-c2edfdc8b7e4,,24/08/2023 05:05,24/08/2023 05:07,24-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,4
6d75ca25-5826-44b5-8fce-9a8953357b01,Inbound,Returns,Return request,,425227b3-10ec-4e67-90c3-5ec2a3eff409,,24/08/2023 07:24,24/08/2023 07:26,24-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
06f407b3-a0fc-499e-abd6-e9791ba89303,Inbound,Order Related,Installation/demo,,8763c783-4715-4f9b-a252-ad7529effef1,,24/08/2023 07:57,24/08/2023 07:59,24-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
181a9adf-3621-412e-8f66-b5b7af30f3b9,Inbound,Returns,Return request,,d75e0b33-80db-463c-a376-948b1cc38ee8,,24/08/2023 14:38,24/08/2023 14:40,24-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
aefdcaab-ea2f-4468-a8f0-1ff1fe1247ff,Outcall,Returns,Return request,,8684574c-dfca-499c-9879-78e94f44dd8b,,24/08/2023 15:58,24/08/2023 16:05,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
62ea9a07-574f-4257-9412-b76beaa84a32,Outcall,Order Related,Order status enquiry,,e5784a6f-2758-455e-a597-1f647c01dc42,,24/08/2023 17:03,24/08/2023 17:05,24-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
71125a21-0a4e-4895-99de-a5dde0cf789b,Outcall,Refund Related,Refund Related Issues,I have not yet received full refund of the returned products and cancelled products as under:Honey yet to receive Rs. 34/-LED bulbs yet to receive Rs 13/-Akhrot yet to receive Rs.53/-Total   is not received by me yet,10e98f1b-27ba-4c05-aea5-7b90a4c8eee0,,23/08/2023 22:31,24/08/2023 16:03,24-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
60fff53b-1fef-4808-a833-8aa53fb8f4ba,Inbound,Returns,Return request,,1d930a07-a951-4617-9205-51d4e5188117,,24/08/2023 12:48,24/08/2023 12:54,24-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
e2d8ff66-cf90-4114-bcd3-26f1cf0e80ce,Outcall,Order Related,Delayed,,63dad553-9755-4a00-85fa-2a5c807856f6,,24/08/2023 17:47,24/08/2023 17:47,24-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3ecc9351-ce47-4594-b0a6-bd1dd4bb30b7,Inbound,Returns,Return request,??,383edf18-aa4b-400d-9bdb-82427c806edd,,24/08/2023 22:32,24/08/2023 22:43,24-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
8d9f5c59-2284-4cb1-8d2d-7091cee0373b,Outcall,Returns,Reverse Pickup Enquiry,Great Job,8c8e0f13-189a-4e58-8cd6-e3abfce63aa8,,24/08/2023 10:26,24/08/2023 10:40,24-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
c4b88432-f046-4634-b3ae-d60adb14e94b,Inbound,Order Related,Order status enquiry,Overall good ??,dbf8b696-a68b-476b-b746-1496ef7288de,,24/08/2023 12:39,24/08/2023 22:43,24-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a1f39fa8-3ac1-4220-92c8-cdc28e549846,Inbound,Returns,Reverse Pickup Enquiry,,d37c4e09-45f0-4756-a337-e40b35ce637f,,24/08/2023 14:58,24/08/2023 14:59,24-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dc66aab1-a443-4082-b415-6405910f22ff,Outcall,Refund Related,Refund Enquiry,,ba361284-7a56-41a3-a1d3-524574f5d0a6,,24/08/2023 20:28,24/08/2023 20:37,24-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8504c4a1-8fbc-4d3b-8896-972644f7d7da,Outcall,Returns,Return request,,33927534-9e7b-4dae-9f77-c61df58797fb,,24/08/2023 20:48,24/08/2023 21:40,24-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
29d9ec67-4e78-421b-b666-c331cd977663,Outcall,Order Related,Delayed,No concrete reply,4b8a25e2-9581-4593-b551-ff8f4fe3a55c,13/08/2023 13:51,24/08/2023 17:42,24/08/2023 18:10,24-Aug-23,AHMEDABAD,Home,2089,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
c573bf9c-d665-4627-b61d-495deded48ec,Inbound,Order Related,Order status enquiry,Thanks ,bab910d2-d278-452a-bd87-d924bf0fc720,19/08/2023 20:05,24/08/2023 09:03,24/08/2023 09:07,24-Aug-23,JAMSHEDPUR,Electronics,155,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1a647b32-d3f8-49fa-bdde-f85b46950b6f,Inbound,Returns,Reverse Pickup Enquiry,The seller was scamming with description of the product and executive was not able to help. PS - I have screenshot of the wrong description too,1e2886d2-27be-4d18-acb6-4269bce4ec64,,24/08/2023 13:30,24/08/2023 14:56,24-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d8873b6f-3ba3-4bac-98f5-2dfedef39229,Inbound,Returns,Technician Visit,,e22b1f54-b65a-4f47-9592-386e1b293e53,,24/08/2023 23:54,24/08/2023 23:56,24-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
78b5eccc-90ba-40f5-80b8-5067dc4caf0c,Inbound,Product Queries,Product Specific Information,Good ,b09e514b-d394-48a1-9bd0-23b6ab210de9,,24/08/2023 10:06,24/08/2023 10:19,24-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
4e43b87c-7fa9-4b16-833b-37aa4a9312eb,Inbound,Returns,Reverse Pickup Enquiry,,c6a15e79-26a3-4204-a01d-e1f3c47a17fc,,24/08/2023 18:02,24/08/2023 18:04,24-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0c4d0e81-6bf4-4ab5-9834-38863ec89887,Inbound,Returns,Reverse Pickup Enquiry,,d3c841ac-ce39-46ba-bdc0-4eadbd911116,05/08/2023 23:55,24/08/2023 10:24,24/08/2023 10:28,24-Aug-23,ROORKEE,Home Appliences,44490,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
9546218c-be66-4f0e-a666-2ea9c37328ba,Inbound,Returns,Reverse Pickup Enquiry,All. Good ,6c27313b-ad72-4f8c-b8de-541c3c2c8dd7,,24/08/2023 10:16,24/08/2023 10:19,24-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
7c375ea9-df52-4136-9ebb-fc3d6f4c98ad,Inbound,Product Queries,Product Specific Information,,46e27557-ac3b-4703-89b0-c0714cb9c24f,,24/08/2023 19:53,24/08/2023 22:17,24-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
e9521c18-5f9e-4137-9852-a21016aeb629,Inbound,Returns,Reverse Pickup Enquiry,Yes,e35fd3e0-121f-431c-85d3-b25c79bf29d6,07/08/2023 12:26,24/08/2023 19:09,24/08/2023 19:11,24-Aug-23,NAWABGANJ,Electronics,379,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,4
81bdf1a9-f0cd-4c58-84cf-3752b627c4df,Inbound,Order Related,Delayed,,454d7cea-a202-4047-9866-311c800262e9,16/08/2023 15:38,24/08/2023 13:03,24/08/2023 13:04,24-Aug-23,NEW DELHI,Home,169,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
856b7398-859e-4e43-996d-620234b0d027,Inbound,Returns,Reverse Pickup Enquiry,Good ,1659a665-51c3-4dfa-922b-f04f9a83938e,,24/08/2023 06:46,24/08/2023 07:46,24-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
f44c7284-aa73-4395-a24b-63584795832b,Inbound,Returns,Wrong,Good,2544b2e9-8312-4e8d-91f3-8220c279b339,,24/08/2023 09:51,24/08/2023 09:52,24-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
b17dbc03-9822-42f0-bf57-49af6f34664e,Inbound,Returns,Reverse Pickup Enquiry,,4a7706cd-f4fd-462e-a694-71bf8c3d2187,,24/08/2023 10:54,24/08/2023 11:00,24-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
b6987a8b-8262-483a-862d-6767cb4ff4ae,Outcall,Returns,Return request,,da122b7b-a85c-46ad-a719-c768c42975ad,,24/08/2023 16:41,24/08/2023 16:45,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
ab240ab4-7732-493c-bd8d-d8506709a44e,Inbound,Shopzilla Related,General Enquiry,Good costomer care services ,a9c8e162-e4c0-40ad-88f1-c51168d8b6e4,,24/08/2023 18:03,24/08/2023 18:10,24-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
610c2ad3-53d5-41f3-b2ef-aa822cb68d89,Inbound,Refund Related,Refund Enquiry,Very good ,92078d99-0773-420a-8048-5af08a018fbb,,24/08/2023 22:52,24/08/2023 23:17,24-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
bbbf9070-7557-4816-895a-e42a13a6dc87,Outcall,Returns,Return request,Thanks a lot ,b99aead1-dfe9-41db-9776-acf2b55e808a,20/08/2023 17:10,24/08/2023 16:15,24/08/2023 16:22,24-Aug-23,KHAGARIA,Electronics,899,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
74e49234-0590-460c-8de2-2f968249c49b,Inbound,Order Related,Installation/demo,,05c46af1-44a0-4f84-a078-aeaba3ff74bc,,23/08/2023 20:09,24/08/2023 14:32,24-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
737dd530-50f6-470d-8520-bae7328ad15c,Outcall,Returns,Reverse Pickup Enquiry,,f8d51030-ac3a-4dd5-bf1d-cd2c6c4fcd44,,24/08/2023 17:31,24/08/2023 17:57,24-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
abcfc012-d01d-46c9-85b4-0282ca0c932e,Outcall,Returns,Reverse Pickup Enquiry,,5aea8e78-585e-4e59-a03e-e89193206871,,24/08/2023 17:51,24/08/2023 17:59,24-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
f7ec8d2c-c433-41cd-b57a-383d9671841d,Inbound,Returns,Reverse Pickup Enquiry,Executive is understand what I said ,47bd5b68-f436-479b-9b9d-b756605e4276,,24/08/2023 19:08,24/08/2023 20:49,24-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
571eafd5-c1b7-4b91-afff-aca5ab1fc18e,Inbound,Order Related,Order status enquiry,,6a0de707-968f-459d-abdb-077d2e5fe4de,,24/08/2023 21:26,24/08/2023 21:38,24-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bc08e4a9-4672-4d12-8ca3-8421a80065a4,Inbound,Order Related,Delayed,,559bd121-acb8-410d-8b6b-50416cd7f71f,,24/08/2023 09:01,24/08/2023 09:08,24-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
65f3dab4-fa8b-485e-9432-41233bff0396,Inbound,Order Related,Invoice request,,1e0b8bb2-2d2f-4c79-af14-effe6bdb76b2,,24/08/2023 15:40,24/08/2023 15:43,24-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
83a19bdd-5879-4111-a753-9427f7e0a8f9,Inbound,Order Related,Delayed,No one can help in resolve,a0e3e602-42ed-41ba-8024-79a4b3c0ca80,,24/08/2023 20:58,24/08/2023 21:14,24-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
af1e4c1e-3b5e-4372-98ff-59b17ed1cbc0,Email,Returns,Reverse Pickup Enquiry,Excellent ,4e74016b-0f15-4a74-8933-fa6ae6b4dab3,,24/08/2023 16:41,24/08/2023 16:42,24-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
340b0059-b579-4a13-9bd3-ae3c265e8a23,Inbound,Order Related,Delayed,Very Nice ,deb91383-126f-4bf3-a51c-9dc8b470ef31,22/08/2023 19:41,24/08/2023 13:50,24/08/2023 13:52,24-Aug-23,KANPUR,Books & General merchandise,256,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
4238faf2-4488-4f82-b2c0-c83913e4c9f8,Inbound,Returns,Technician Visit,Issues yet not resolved.,f7ae992e-23a1-48d4-a0f3-cbc317c166b0,,24/08/2023 23:13,24/08/2023 23:14,24-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
6ab9cfb5-93d1-4bef-9546-93e097ce1d07,Inbound,Returns,Reverse Pickup Enquiry,,0f49c0d1-22d1-434a-81fe-00292ca2e5f1,,24/08/2023 07:41,24/08/2023 07:44,24-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
afc2ee90-1a5d-495d-98c4-b367f73f8938,Inbound,Returns,Reverse Pickup Enquiry,,dbe2f9e5-182a-45da-af44-ba7a0f80b57d,,24/08/2023 19:14,24/08/2023 19:15,24-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ed096aef-57b4-4f42-aab3-9da1f4da9865,Email,Returns,Reverse Pickup Enquiry,,b5675303-c8e8-49c9-b6b6-f2ed3782b5b7,,24/08/2023 15:59,24/08/2023 16:01,24-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,4
7325eb77-c27b-46ef-8380-5161d3927f36,Inbound,Returns,Reverse Pickup Enquiry,,a760dcba-2d14-4729-b82d-fa8c25b25f71,,24/08/2023 18:14,24/08/2023 18:17,24-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
a38d6ef0-fe44-406d-b47b-7d04c062b1ce,Outcall,Returns,Reverse Pickup Enquiry,,b7cc7a6c-8ae7-4752-b536-62673b1b0881,,24/08/2023 15:51,24/08/2023 16:03,24-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,3
f699036e-831e-4967-b608-0492ff46ea07,Inbound,Returns,Reverse Pickup Enquiry,,f41adf54-1f47-4e41-ad11-5ecb70ae1d44,,24/08/2023 09:22,24/08/2023 09:24,24-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
bc1f7fa4-51c8-4e24-8367-a73ee04b16f0,Inbound,Returns,Reverse Pickup Enquiry,,1e2f650b-ca2a-4719-b5f5-ba8fbaab188e,26/07/2023 14:02,24/08/2023 11:26,24/08/2023 12:56,24-Aug-23,AGARTALA,Electronics,209,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
62141c48-030f-4540-a64f-8ed2f79f2b84,Inbound,Refund Related,Refund Enquiry,Yes done,03301c9f-c6ab-49c6-88f7-cb97a5707928,,24/08/2023 10:00,24/08/2023 10:02,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
dfe514a6-9fdb-4977-816a-89c829ca0fd6,Outcall,Order Related,Delayed,give me my money ,6a43d6bd-1759-48a7-b43c-6e989a291779,,24/08/2023 10:57,24/08/2023 11:17,24-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
7db0c209-f82f-4e79-96eb-6b21b39fc697,Inbound,Product Queries,Product Specific Information,,505bf72b-607d-446f-9a85-a72dcd931a72,,24/08/2023 12:25,24/08/2023 12:36,24-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
005d2e04-7dcd-4dd1-abd9-805ce0c8ff4f,Outcall,Refund Related,Refund Related Issues,,541e6d50-4552-4208-a044-ca49d719e6c5,,24/08/2023 17:33,24/08/2023 17:36,24-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
1d7c4d3e-8127-4007-bece-07ed9c950443,Outcall,Feedback,UnProfessional Behaviour,Thanks ,fbeea246-2bec-4d16-a20d-7221fb71120e,,24/08/2023 18:45,24/08/2023 18:47,24-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
12b768ea-70b9-4eee-b962-e81bcd4f06c2,Inbound,Returns,Reverse Pickup Enquiry,,40627496-bee3-4de4-92ec-34329bbc0ca1,,24/08/2023 19:27,24/08/2023 19:28,24-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
922b02ad-8294-4c30-9c7d-9b930a156f69,Outcall,Returns,Return request,,ff94fe64-77db-4bb6-9847-9c4fad8e40a3,,24/08/2023 16:20,24/08/2023 16:22,24-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,4
b9dd7571-e952-4802-85fc-83b05d5dd35d,Outcall,Returns,Return request,,20261c22-ce54-434d-8bc0-c018392e7a2f,,24/08/2023 20:38,24/08/2023 20:47,24-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6fa23693-dacf-4a25-8791-ae91dd3538fa,Inbound,Returns,Fraudulent User,,4877811e-e340-4261-81bb-d2c37a193f53,,24/08/2023 09:00,24/08/2023 09:02,24-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
9be3131e-dfd6-4b93-a7be-4c87ad6bb33a,Inbound,Refund Related,Refund Enquiry,  ram ,17b4f6f9-397b-4cad-a609-d3c37891b48f,10/08/2023 18:22,24/08/2023 09:41,24/08/2023 09:50,24-Aug-23,PITHORAGARH,Electronics,222,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
37e18aeb-70fb-4383-ad09-be8a2344e10e,Inbound,Returns,Reverse Pickup Enquiry,,66a5c2ec-9abf-40cd-98dc-a2730b302b54,,24/08/2023 09:40,24/08/2023 11:32,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
caef7e93-00fc-4fe4-bb77-c9468406127e,Inbound,Order Related,Delayed,Good ,7b7c4ad4-3f51-427f-9ae1-d6c5816e5817,,24/08/2023 11:46,24/08/2023 11:48,24-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
e2fd1725-569c-441b-abbb-78bd72750147,Inbound,Returns,Product related Issues,Thanks,6a055662-a7f5-42d1-9d5f-a0f020aab8b8,,24/08/2023 07:54,24/08/2023 07:56,24-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
4402b0f4-97bb-4dac-aa5b-2a6ffacdfb8f,Outcall,Returns,Reverse Pickup Enquiry,"I am very disappointed with Shopzilla. I ordered a Earbuds for my brother's birthday. But in my package items is missing. I told to the Customer executive about my issue and I need that refund   to buy my brother another gift. But they didn't help me, they even though didn't understand my issue. Please Shopzilla improve your customer service. This kind of service is not good for Shopzilla.",7ce9f73e-7879-424a-bf12-6697cc2a6350,,24/08/2023 18:24,24/08/2023 18:26,24-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,1
4ad4a45f-927e-4962-b3a3-5d5b23869b96,Inbound,Refund Related,Refund Enquiry,Very good????,147688e0-83df-4511-af52-3cf80f815204,,24/08/2023 21:18,24/08/2023 21:18,24-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
24f74760-ae52-457c-8c6d-cc21c8014dec,Inbound,Returns,Reverse Pickup Enquiry,,67cd1615-5b2d-4c07-9b2f-ab20cf67db64,,24/08/2023 09:40,24/08/2023 17:38,24-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
d0f50acd-7150-4bfe-aa6a-e25e5f764e83,Inbound,Returns,Wrong,Very good ,360e56f0-34ec-4ebf-8749-87d87eaa140c,,24/08/2023 09:10,24/08/2023 11:52,24-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
09c5961f-1a33-49d1-9353-124ca50a6a15,Outcall,Returns,Return request,Satisfactory,df1485ea-2824-4838-a638-b5d9269cbe32,,24/08/2023 13:15,24/08/2023 13:23,24-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
df5cbd33-b22c-4414-89aa-672e1a346b12,Outcall,Order Related,Order status enquiry,,65bad8cf-a5b9-46b5-8668-20eed2eff0a7,,24/08/2023 21:57,24/08/2023 21:58,24-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
0957214f-0891-4cbb-a21a-f48da8ea16da,Inbound,Returns,Missing,,dc594e4f-bddb-4ce0-9826-5c6e188ff1bf,,24/08/2023 23:03,24/08/2023 23:04,24-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
96a1a83a-73ed-4184-bcb9-b226b026aead,Inbound,Returns,Reverse Pickup Enquiry,,137c36d3-7f38-4b29-baee-11a01ae2fe66,,23/08/2023 15:52,24/08/2023 08:49,24-Aug-23,,,,,Chad Daniel,Scarlett Chen,John Smith,>90,Morning,5
41a78d57-af3a-44ad-82db-284e841a7579,Outcall,Returns,Reverse Pickup Enquiry,My issue is not resolved yet u need more experience candidates ,fccfad48-a69e-4350-a667-c6b5779c6d0e,,24/08/2023 21:25,24/08/2023 21:44,24-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
8a4baa5d-0551-455f-a17e-3fdace320f58,Inbound,Returns,Reverse Pickup Enquiry,V good ,f9193284-6be9-4799-8263-12ad6ab16e21,,24/08/2023 22:21,24/08/2023 22:24,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
456fc5a2-b212-4f63-8ce5-42e5a5dca2cc,Inbound,Refund Related,Refund Enquiry,Very nice ,c70e7df6-c497-44b5-9e9b-d69cba4204c1,12/08/2023 16:34,24/08/2023 11:28,24/08/2023 11:31,24-Aug-23,SATARA,LifeStyle,584,,Logan Barnett,William Park,John Smith,31-60,Morning,1
14999b48-abc9-4f4d-bcc4-fa8743f9ee0e,Email,Order Related,Delayed,No,ea5cecc0-76c3-4243-add3-0d9b35261efd,,24/08/2023 10:26,24/08/2023 10:27,24-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
fc0c3b35-7a69-4385-a826-dbb2d022ac1b,Inbound,Order Related,Seller Cancelled Order,,44ca56d0-6bca-47e8-946f-58039335a690,,24/08/2023 00:20,24/08/2023 12:30,24-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bf6644f9-093b-47f8-b339-5b9388bbe5db,Inbound,Returns,Reverse Pickup Enquiry,,655dde7a-323a-4a4d-b520-1c57b73fedaf,,24/08/2023 09:43,24/08/2023 09:44,24-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
958de9f0-94a3-486d-8a72-044f404389d3,Inbound,Returns,Reverse Pickup Enquiry,,8feb5fcd-fed1-45e0-98f5-b7d67b640973,,24/08/2023 14:18,24/08/2023 14:19,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ee33479b-9f84-4eba-b84e-4ce59de6dec3,Inbound,Order Related,Delayed,,30398663-499f-4dd1-a477-41aec1f161ad,,24/08/2023 19:18,24/08/2023 19:20,24-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
58213d15-d8d6-4958-afdd-99477d8095b7,Inbound,Order Related,Priority delivery,Nice ,4212dbeb-5636-4b3f-a90b-5f19e07f0400,,24/08/2023 01:36,24/08/2023 07:36,24-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
505aab54-73bb-44c0-88eb-80fd3a7afda4,Inbound,Order Related,Priority delivery,,8df05c96-e9f6-45fd-9290-a2ecb0b8fbdd,,23/08/2023 19:30,24/08/2023 18:13,24-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
486e0ca8-28e7-404b-b72d-2a1aadcc5a90,Inbound,Order Related,Order status enquiry,,1b77b0d3-5661-4114-b074-2fc06bba3800,,24/08/2023 19:25,24/08/2023 19:28,24-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f898c8b3-0907-4a1e-8a52-9416c913d34a,Inbound,Cancellation,Not Needed,,e25ce16b-8b39-4382-b7a4-4c53f6b1b9b4,,24/08/2023 19:13,24/08/2023 19:16,24-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
74feee3c-bd87-4453-a096-9797353eb7e0,Inbound,Order Related,Order status enquiry,,d85a5589-0451-44ac-ae85-c65510e15d92,,24/08/2023 21:55,24/08/2023 21:55,24-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
33e96887-a1dc-4918-9405-aa23bfb1d1a8,Inbound,Returns,Return request,Very disappointed with Shopzilla you ,c75776cb-0a3f-494c-9236-8df146322e63,,24/08/2023 00:46,24/08/2023 00:48,24-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
fa1940e3-5ca1-4f6a-9bfc-4aa8525ca342,Outcall,Returns,Return request,,db829ae4-55a9-4102-bd1b-f43cf25a4955,,24/08/2023 15:55,24/08/2023 16:00,24-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
3d025d63-b631-4123-baa2-777217dfd8ec,Inbound,Returns,Reverse Pickup Enquiry,"You fraudster. You delivered an expired item and now you are saying that you are unable to help. You are completely fraud, thieves ??????",3e78f5d4-3162-42ad-933b-8f94be9aa653,,24/08/2023 19:02,24/08/2023 19:15,24-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
32cec7da-10fb-4c3d-87d5-56782f73060f,Inbound,Product Queries,Product Specific Information,,6059a96e-f885-4ef8-a4ba-abdc2b6ecd1d,,24/08/2023 00:23,24/08/2023 00:29,24-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
991fabe0-0591-4ada-b93e-439fde165790,Inbound,Order Related,Installation/demo,Good ,19644c51-e510-43cb-a0f1-a1282eba15c4,,24/08/2023 08:03,24/08/2023 08:04,24-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
083b5195-abba-43e3-9104-bfa41822a7f0,Inbound,Order Related,Invoice request,,e910da7e-ebe5-467b-9d9e-8ed21a90dcc4,,24/08/2023 12:05,24/08/2023 12:07,24-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
836eeab9-6ad4-474f-aa6e-0c331aa20c03,Inbound,Returns,Reverse Pickup Enquiry,No suggestion at this moment.,1d449621-fb6b-48a9-8e7b-8f4c914015b7,,24/08/2023 12:31,24/08/2023 13:49,24-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
bf183275-c846-4a21-93eb-faf1fe609936,Outcall,Returns,Reverse Pickup Enquiry,,60426a1c-2fef-4fd2-a0a0-44601c4fd941,,24/08/2023 16:33,24/08/2023 16:36,24-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
657da483-c2db-4330-ae98-a20ae5d0c4a6,Inbound,Order Related,Delayed,,e66a8058-45f0-4f47-ae52-75aac2df5643,12/08/2023 08:33,24/08/2023 09:00,24/08/2023 09:04,24-Aug-23,PUNE,Electronics,299,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
42a6560a-0b0e-4b6f-b14f-a0648e92be61,Outcall,Shopzilla Related,Shopzila Premium Related,,551ffa96-cd62-4acb-aabb-3851c4c23118,,24/08/2023 20:36,24/08/2023 20:38,24-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
11d79b23-202b-4774-9db6-522009266ab5,Inbound,Returns,Reverse Pickup Enquiry,,2dcb9b48-aee4-4dda-944d-9b56d44de7fa,,24/08/2023 09:56,24/08/2023 09:56,24-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
c6291cfc-700e-4fbe-8056-d495b191cdb8,Email,Order Related,Delayed,,dee54aae-f2c2-47f9-a392-225e9cdfa4c8,28/07/2023 11:04,24/08/2023 11:18,24/08/2023 12:16,24-Aug-23,RAJKOT,Home Appliences,8990,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
d9755b50-367d-4efa-9254-f4890413d0de,Inbound,Order Related,Order status enquiry,Good ,73d7377b-83bd-497c-b615-57d5796dd719,17/08/2023 03:50,24/08/2023 08:47,24/08/2023 08:50,24-Aug-23,SRIPERUMBUDUR,Mobile,15999,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7506e079-b2fb-48c5-92a9-3841df21fd06,Outcall,Order Related,Delayed,,96816835-6d01-439b-a427-1483c1509b93,15/08/2023 20:49,24/08/2023 20:57,24/08/2023 21:02,24-Aug-23,KENDUJHAR,Books & General merchandise,154,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
3f1f24ca-9edc-4f07-8450-03fcf4fcfb42,Outcall,Returns,Return request,Thank you Shopzilla ,094b5e46-310f-43f0-b4b7-67c5b1753f97,,24/08/2023 14:43,24/08/2023 14:46,24-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
9a7f7b6e-c16a-4a7c-aff4-31b87ae7f495,Inbound,Returns,Reverse Pickup Enquiry,Thnx,aff6ab27-dbc2-4613-ab7b-805ad616513c,,24/08/2023 09:48,24/08/2023 09:49,24-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
6dbc126e-be79-4332-a245-1d12a070824f,Inbound,Shopzilla Related,Signup Issues,,0e75cd0d-8e60-4c4e-9ac0-dcfb4d6cfea1,,24/08/2023 15:06,24/08/2023 15:09,24-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
43b511fc-9f22-4eb3-a831-8e8d82de6add,Outcall,Returns,Fraudulent User,,0c28cfb3-70fa-4069-8d99-2680a8ecf8af,,24/08/2023 16:50,24/08/2023 17:23,24-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
16831176-1f44-425c-ae87-7e5dd3f41da8,Outcall,Cancellation,Return cancellation,Good Supporting Customer Executive I Really Excited The Customer Executive Best Way To Solve My Issue...Good,aa099587-e220-48a4-8630-4e7fc2bc7cac,,24/08/2023 20:51,24/08/2023 20:58,24-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8bb40be8-e868-4018-a1b5-81579d885e4e,Outcall,Returns,Missing,Very poor,8259ee68-0b8e-41bd-9105-c44e0523cdc8,,24/08/2023 20:38,24/08/2023 21:25,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
42672a3a-029e-4dbf-a0fd-5f2869f2bd41,Inbound,Order Related,Delayed,Nice ??,657cdbd7-0fe2-4b43-aa58-b5e7e9e2ea66,,24/08/2023 07:53,24/08/2023 07:55,24-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
a8ac738e-c2a4-43c9-9930-06a67b79f82b,Inbound,Order Related,Seller Cancelled Order,,e1da9ab8-48bf-4f6d-8671-026070cb8a15,,24/08/2023 07:24,24/08/2023 07:25,24-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
9e7c728d-62d8-4003-b8a3-9b216b0eb9f6,Inbound,Returns,Reverse Pickup Enquiry,The customer executive dealing is very good and responsive thnku,ac0246c9-5ced-411b-932a-c3bd5f0c4569,,24/08/2023 14:46,24/08/2023 14:47,24-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
683ff1e0-4859-46bf-8baa-4d3fd4afd58d,Inbound,Returns,Product related Issues,,79753867-8a3c-4841-ba25-c8ba106e28c1,01/08/2023 23:02,23/08/2023 23:29,24/08/2023 08:55,24-Aug-23,VARANASI,Books & General merchandise,165,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,3
c16806d8-f541-4a39-967d-041b3815e3a6,Inbound,Returns,Reverse Pickup Enquiry,No help ??????????,436859a8-35c2-41d9-9f06-60a9b0c5e038,,24/08/2023 13:23,24/08/2023 13:24,24-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
422468b6-7408-43c3-bece-b2a2f0d4664f,Outcall,Returns,Reverse Pickup Enquiry,Exlet ,61ff2a58-46bc-4cbd-8618-0d99499f5150,13/08/2023 19:06,22/08/2023 20:37,24/08/2023 09:41,24-Aug-23,ALLAHABAD,Books & General merchandise,495,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
79d1bb6d-1dea-46df-947e-eb488bbc98e1,Inbound,Product Queries,Product Specific Information,,fec699db-dfb8-4a4a-a04d-a8b125e3001a,,24/08/2023 01:50,24/08/2023 02:21,24-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
c79d8ff4-66db-4235-94a8-6a7c3fc23981,Outcall,Returns,Return request,Changing a number which has become inactive is not possible as the OTP always go to that inactive number. You should send OTP to the new number and  regd. email instead of the inactive number ,522bbb1a-cce3-4509-8b60-5980aa894f23,,24/08/2023 20:14,24/08/2023 20:25,24-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
d66b3f76-ee53-4ec1-ac06-dee09f36fb7a,Outcall,Returns,Reverse Pickup Enquiry,Excellent ,1c1de249-7a2b-431c-ba94-d9ada9f8cf4b,,24/08/2023 21:43,24/08/2023 21:44,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
dd99d1a8-5a06-40d8-ae6c-9daae9fb7b83,Inbound,Order Related,Delayed,,d7bf6375-a5b9-447f-9815-8f92de4ddd0e,05/08/2023 16:57,24/08/2023 08:55,24/08/2023 08:59,24-Aug-23,AHMEDABAD,LifeStyle,299,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
3e0fd0a8-3afe-49b1-9764-a0818baec86f,Email,Returns,Reverse Pickup Enquiry,,3872e5a9-f51e-4d17-a6bf-4a9f5c9685d0,,24/08/2023 17:34,24/08/2023 17:41,24-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,3
51720b97-4e2c-4e1e-b80e-bcecf0462889,Outcall,Payments related,Payment related Queries,Customer support hold call and not contact me again ,54f6e59f-92a0-4140-b670-2669ea00b8ca,,24/08/2023 17:48,24/08/2023 17:49,24-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
f4c9755b-7ca4-431b-a17b-610c02ce54ee,Outcall,Returns,Reverse Pickup Enquiry,,7cbe5aae-e88c-490f-9035-9f1d3b2b6633,,24/08/2023 20:18,24/08/2023 20:19,24-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,1
6995dccb-7498-4894-ab9a-6fb02795ab43,Outcall,Returns,Reverse Pickup Enquiry,The customer service guy is so polite nicely talk and grateful minded????.. ,efbe0717-6183-4d76-a4ee-08fda68980c5,,24/08/2023 12:19,24/08/2023 12:25,24-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6c62e0d9-f6d7-4dcc-86e4-638b5ada0859,Inbound,Returns,Return request,Na,d05616e9-4784-4606-b656-191c698ed4c0,,24/08/2023 14:14,24/08/2023 14:15,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
deb1483d-80d5-4b87-a006-4beec4c030c6,Inbound,Returns,Fraudulent User,Good ,952da000-c21d-4ddf-97b0-b6d48d7ad193,,24/08/2023 13:39,24/08/2023 13:41,24-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
511be9da-7f8c-4bff-9920-3b1ddb627a08,Inbound,Returns,Reverse Pickup Enquiry,,2b8dbd75-50b5-48d8-8722-3523345adff3,,24/08/2023 19:19,24/08/2023 19:24,24-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
82a154fc-68ba-4b76-8079-ae9b56fcb5d5,Outcall,Order Related,Delayed,,39f0ee38-2900-4f1a-828e-eb027ccce814,,24/08/2023 20:13,24/08/2023 20:13,24-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
aba1b93a-f514-4863-963e-59aeee71c99a,Inbound,Returns,Reverse Pickup Enquiry,It was so effective ,04175123-699e-499f-89b8-f0ee16d4b0c3,,24/08/2023 01:26,24/08/2023 01:28,24-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
95d89bbf-5774-4d16-8b7c-c6640191e1d3,Inbound,Returns,Product related Issues,,6b2347fc-7323-49a0-9f72-f18a725ee97d,,24/08/2023 15:27,24/08/2023 15:31,24-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
35cf94e6-4898-46ee-b41b-59bff0b0d038,Outcall,Returns,Reverse Pickup Enquiry,Wrong product deliveredGive permission to customer care person to solve it.,e1290e38-c86d-4f0c-bc38-563c08878d56,,24/08/2023 18:04,24/08/2023 18:50,24-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
a320ad44-d5b8-4ad1-83da-cab84c5c6c50,Inbound,Product Queries,Product Specific Information,,e3ef8f6e-23b8-4cb7-a19d-9cefb728a87d,,24/08/2023 19:45,24/08/2023 19:50,24-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
0b8ff680-8bf8-46ad-bca9-6e1a65cb435b,Inbound,Returns,Reverse Pickup Enquiry,Thanks for this mam  thank you so much ,2c669e0c-208b-4bc2-93bb-a686972a8f9d,,24/08/2023 08:38,24/08/2023 08:39,24-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
9c0407da-d154-4209-9a6d-111ad5d94662,Inbound,Refund Related,Refund Related Issues,,2409811f-870c-4433-a87c-32814b30a0f3,08/08/2023 17:48,24/08/2023 12:33,24/08/2023 12:44,24-Aug-23,MYSORE,Mobile,9599,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
12fc3c1c-16e9-4182-a19d-19131272184c,Outcall,Returns,Reverse Pickup Enquiry,,311b82ef-609e-45a2-b679-b6dc8b8fadd3,,23/08/2023 10:07,24/08/2023 14:50,24-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,3
b0318423-0be7-49fc-a09c-974b6823f8bd,Inbound,Order Related,Delayed,,22452a55-6f41-4e02-b715-4c4e09d7a27e,,24/08/2023 10:33,24/08/2023 10:40,24-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,1
6ca4c05d-e8e2-4b3f-9489-2e71b10eb689,Inbound,Order Related,Order status enquiry,,a151800b-0cb3-493f-98dd-5f2d7539dd41,,24/08/2023 12:44,24/08/2023 12:46,24-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bd0326c6-ff27-43f1-ab9d-0f6a0463c338,Inbound,Returns,Reverse Pickup Enquiry,,daf5790d-a90f-435d-85b0-7d65d1dd4e70,,24/08/2023 13:23,24/08/2023 13:23,24-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
9d3f17d4-11f0-4675-a386-145a3645a126,Outcall,Returns,Wrong,,871251d1-47af-42ea-81cd-713f3b0d7911,,24/08/2023 21:56,24/08/2023 21:57,24-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
e742d712-886e-46f6-b3b0-be6302886fff,Outcall,Returns,Return request,,5df6ecca-403b-4d59-9a0a-f94ab1ed6f8a,,24/08/2023 17:07,24/08/2023 17:11,24-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,3
058c2fed-77a6-4ed9-b423-2f69fb84657f,Inbound,Returns,Reverse Pickup Enquiry,Nice person nd good performance thanks you sir but resolve my problem ,6c459ab8-27a4-4797-ac04-4d39ae0051c4,,24/08/2023 22:27,24/08/2023 22:28,24-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
815d351d-327b-4f23-aecb-1ed77ed6bfe9,Inbound,Returns,Reverse Pickup Enquiry,"Problem solved by Ms.  very efficiently and proffesionally, it was nice to talk with her and share the problem with her, she listens and resolves it very quickly Thanku   for your kind concern. ",3ddc8e0f-6bfb-4141-8999-d1b7ab011d5c,,24/08/2023 08:43,24/08/2023 08:49,24-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bf02920a-012f-409a-9928-bbbd3e20897d,Inbound,Refund Related,Refund Related Issues,,d0623c21-793f-41b9-bfee-e0dd9440a032,,24/08/2023 21:48,24/08/2023 21:49,24-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0b981fd7-55d2-49e6-a563-924761f10b9d,Inbound,Returns,Reverse Pickup Enquiry,Like,6e7d2ad8-19c5-4be1-999b-83cd813c49d9,,24/08/2023 12:21,24/08/2023 12:24,24-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
aeec0614-c642-4231-a68a-6aba5a0cd55e,Inbound,Returns,Return request,Good ,98022a1f-4830-4241-8b67-98b2d6fd53f7,,24/08/2023 14:33,24/08/2023 14:34,24-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
70378607-7e44-47d6-abe3-cf91a474c452,Inbound,Returns,Wrong,,3f0cb9d1-3ec7-4be4-9584-95b5cf74effd,,24/08/2023 10:51,24/08/2023 10:54,24-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
962a2896-069a-4d01-bd9e-59a0d5378be3,Inbound,Returns,Missing,5,ed80ac7d-4dbf-4343-aca9-1190eee5a307,,23/08/2023 21:37,24/08/2023 00:39,24-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
d22e05f9-29e4-41d2-9a77-9330a5dbd802,Inbound,Cancellation,Not Needed,,b9a82622-21be-4ae3-83b4-df86b7248ed6,,24/08/2023 00:59,24/08/2023 01:00,24-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
a49f656c-508f-4647-afb6-c4d2f667a91f,Outcall,Returns,Reverse Pickup Enquiry,,5df2445a-b3d5-4afc-b333-b7336f0bc7bb,,24/08/2023 20:58,24/08/2023 21:00,24-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2cb9dd52-ac47-4531-a9c4-3b31eddf4ff7,Inbound,Order Related,Installation/demo,,ea6eb51e-a7cc-4a88-9355-994bda950237,,24/08/2023 10:10,24/08/2023 10:17,24-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5d4532e3-a5d5-47cc-a21a-02c3d4e637f1,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,969b6f05-459b-416f-b952-4bad18d69834,,24/08/2023 11:23,24/08/2023 11:24,24-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
2e74982e-c974-45c1-a840-670939be758a,Inbound,Product Queries,Product Specific Information,I hamppy with customer service ,7dd8fc91-e295-4df8-a60f-c7a117cb261f,,24/08/2023 14:58,24/08/2023 14:59,24-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
6564bd91-0e65-4550-90bb-5043e84c7bc9,Outcall,Returns,Reverse Pickup Enquiry,Good acchi batchit Hui,82b9883e-aefb-4984-b65a-48368fa28a19,,24/08/2023 17:06,24/08/2023 17:08,24-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
75779873-e884-4827-b59c-8210d66f846c,Outcall,Order Related,Order status enquiry,,85f8ad1a-4641-430e-b0aa-c1ef0323344c,17/08/2023 10:44,23/08/2023 11:00,24/08/2023 16:23,24-Aug-23,MEDINIPUR,Books & General merchandise,1260,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
1a332c3a-a6d8-40a1-ac62-01a65e945a21,Inbound,Returns,Reverse Pickup Enquiry,Please ensure fake or fraud vendor to ban complete at Shopzilla platform ,becf1fc5-a74c-48b2-8290-ad23e7528517,,23/08/2023 22:52,24/08/2023 08:24,24-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
3c1f1631-a018-41ad-9b99-c70a18deab94,Inbound,Returns,Reverse Pickup Enquiry,,207e42c3-6c82-4736-8f0b-0b1d7286a17c,,24/08/2023 08:18,24/08/2023 08:20,24-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
75711a0f-119b-41e3-9732-b17c72e8ded7,Outcall,Refund Related,Refund Enquiry,,c12bc0b7-f712-47f9-a545-c37272131d41,,24/08/2023 20:34,24/08/2023 20:38,24-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
0e2c2825-6788-4dc8-9813-e51d24c20770,Inbound,Product Queries,Product Specific Information,,416b6e61-8a0b-4659-bbe9-52255dc5d4c8,,24/08/2023 21:06,24/08/2023 21:18,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
c8318f87-3129-4421-83a5-63696a32b526,Inbound,Returns,Reverse Pickup Enquiry,,2ce5244e-4129-4cf7-aec4-371282bb279f,,24/08/2023 23:29,24/08/2023 23:32,24-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,4
de850be6-b438-4416-af6f-1042a6e5c953,Inbound,Returns,Reverse Pickup Enquiry,,6a0c2289-e873-438c-baae-e91fc3eda4eb,31/07/2023 22:10,24/08/2023 07:34,24/08/2023 07:37,24-Aug-23,SIKAR,LifeStyle,649,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
19c9a93b-5506-4548-bf72-c2df147c2cf9,Inbound,Returns,Reverse Pickup Enquiry,,b0518b5c-94c5-4308-b5a9-e487a8bd11db,,24/08/2023 07:50,24/08/2023 07:51,24-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
f65e115d-7fcc-4c8e-8ff4-ac45fd25b7e1,Inbound,Order Related,Order status enquiry,,a1b84b67-9296-4013-83eb-85bd97a2e2d8,,24/08/2023 13:02,24/08/2023 13:07,24-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
96ac9d4c-786e-421f-994b-7d6377f52f85,Inbound,Returns,Reverse Pickup Enquiry,,4153276b-b60e-4f0a-829b-206bca63dcac,,24/08/2023 18:54,24/08/2023 18:55,24-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
8e69388a-4418-4fc9-bf98-2693c72f248e,Email,Returns,Fraudulent User,,f6848a90-ca20-4bf5-9212-e4b4dff6124f,,24/08/2023 15:51,24/08/2023 15:53,24-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,4
be3b0626-afa1-459c-9341-6278a3f43382,Inbound,Returns,Reverse Pickup Enquiry,Very good,aa601536-dba3-496a-9fc0-356baecd6dfe,,24/08/2023 19:57,24/08/2023 20:01,24-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,4
9d679770-925f-4082-921e-63f20541d243,Outcall,Order Related,Customer Requested Modifications,,075b7c77-6d72-466f-8f36-2556b57be816,,24/08/2023 21:32,24/08/2023 22:52,24-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
cd351c24-83d3-40a6-b866-36d9f2d21830,Inbound,Returns,Reverse Pickup Enquiry,,07cac685-dce9-4c1c-b0bf-6c7c7ec991b4,20/08/2023 19:29,22/08/2023 16:57,24/08/2023 19:17,24-Aug-23,ROHTAK,Books & General merchandise,137,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
ad053057-5ef0-4224-9b7a-8745ccca4d70,Inbound,Order Related,Customer Requested Modifications,,4179ee11-e6ad-43ba-abf7-f0739599eb02,,23/08/2023 11:52,24/08/2023 16:05,24-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5aa75813-7660-43bf-bf85-97b870a1fcd6,Inbound,Refund Related,Refund Enquiry,,8c1072da-c0c1-4c8f-a9c2-4c9ae6e118e7,,24/08/2023 23:48,24/08/2023 23:54,24-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b5e04fd-d31c-463d-abb3-7a68296142f3,Inbound,Refund Related,Refund Enquiry,,c9137b20-e87c-4844-b140-e8daa415a363,,24/08/2023 09:56,24/08/2023 10:02,24-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
e59a030d-c394-48b2-bac3-e85bb85c4458,Inbound,Cancellation,Not Needed,,53854b29-ec10-453c-9fde-3db65b5537bc,19/08/2023 08:17,24/08/2023 07:25,24/08/2023 07:28,24-Aug-23,RATNAGIRI,Mobile,29999,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7e1d4bba-c4ef-40ef-ad2f-b22ae2103924,Inbound,Order Related,Priority delivery,"I didn't get the resolution but the way of talking of associate was very good, i think Shopzilla should hire more associates like her, she satisfied me on call.....",ba59a1e9-b536-4b6e-87ff-79a02da021cf,,24/08/2023 03:21,24/08/2023 03:21,24-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
2cd8b811-4b55-4564-b41f-6addbd143a2d,Inbound,Product Queries,Product Specific Information,,b49f1243-2fb4-44b7-b5e4-52067ff7b3c8,,24/08/2023 13:32,24/08/2023 13:43,24-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
1f674abf-cdbd-489c-ad3b-3deadc2ce9e4,Outcall,Returns,Reverse Pickup Enquiry,,67adde67-3b80-4528-92bf-efd77d1d6806,,24/08/2023 18:54,24/08/2023 19:04,24-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
9c0bd44f-76a3-4026-b98b-a0e1ae276d16,Inbound,Order Related,Order status enquiry,,4ced07c3-80a2-41fc-951f-396d4890056d,10/08/2023 22:04,24/08/2023 12:02,24/08/2023 12:27,24-Aug-23,LUCKNOW,LifeStyle,569,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
3ae9ac44-8d76-4608-a5a2-9e57712216a1,Inbound,Returns,Reverse Pickup Enquiry,My issue is still not resolved,b12d3484-247a-44b8-be80-bb2e0caf44c3,24/07/2023 13:24,21/08/2023 19:25,24/08/2023 22:13,24-Aug-23,PHAGWARA,Electronics,999,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
f8b2fdea-4159-41d0-bb94-9477d442193c,Inbound,Returns,Technician Visit,Shopzilla is doing a fraud by making there customers fools Have been facing a problem they have got my money and now it is stuck. I don't know when will this problem of mine will get solved. And i have also reported this to consumer forum and hope that a serious action will be taken against Shopzilla.,bd548458-1af2-4ba6-bd3d-66e7c37699ae,01/08/2023 18:39,24/08/2023 22:54,24/08/2023 23:46,24-Aug-23,CHENNAI,Furniture,3999,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
4c76ba60-afbb-46ec-bd91-24353699cb5a,Inbound,Returns,Reverse Pickup Enquiry,,5a5f8033-1fb6-4b2f-a607-440b3b424acb,,24/08/2023 08:37,24/08/2023 08:43,24-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
b9ad38f5-2532-4092-80eb-aa2db6cf4883,Inbound,Refund Related,Refund Enquiry,,1206213d-b6ce-49bd-9892-e4778027a317,,24/08/2023 13:23,24/08/2023 13:26,24-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
64530734-cfde-49f0-8bd4-05654d6bbf29,Inbound,Returns,Reverse Pickup Enquiry,Worst customer service app! 2nd worst experience I have faced from Shopzilla. No executive is able give correct answer .. everyone gives false commitments and it nvr gets fulfilled,679e9e19-82c1-4617-8b92-89a9cea123f4,,24/08/2023 13:55,24/08/2023 15:08,24-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
4cdd6976-10d7-43ab-a109-7b5d225188ef,Outcall,Returns,Wrong,,0f4be680-fefd-41b8-b0dd-d34a0dd1bdda,,24/08/2023 16:33,24/08/2023 16:42,24-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
6f913cc8-1747-47af-a4a1-03660ff0bb7c,Inbound,Order Related,Delayed,,ee639fa5-6aa7-4eb4-a246-e3a0a65fbce4,18/08/2023 23:53,24/08/2023 11:10,24/08/2023 12:07,24-Aug-23,CHENNAI,Books & General merchandise,1408,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
6718c0a5-8676-490c-89a0-a4b72fe99ad9,Inbound,Order Related,Seller Cancelled Order,,08c671f3-a103-476d-8b2c-e00940f213e3,,24/08/2023 00:35,24/08/2023 00:37,24-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,4
a5a04074-6b82-451b-97c5-d92f4100a7c4,Inbound,Cancellation,Not Needed,,9a279417-6fc7-40b7-90a8-3eb74018fc71,,24/08/2023 18:17,24/08/2023 18:19,24-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
66610796-2184-40ae-89e3-28d1346de7de,Outcall,Returns,Fraudulent User,,56a77743-f3ef-4241-b9a6-6c75c9e470df,,24/08/2023 22:47,24/08/2023 22:51,24-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
52e2816d-b016-48b8-abe0-b5ff9e29c5e0,Inbound,Order Related,Installation/demo,,f9e7f2a7-61c8-4546-985d-72e2846ea746,03/09/2022 12:55,23/08/2023 17:12,24/08/2023 06:10,24-Aug-23,JALPAIGURI,Home Appliences,20999,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
588af473-82d0-4257-a352-68ea168b6269,Inbound,Returns,Reverse Pickup Enquiry,,682f066b-f2b3-4b04-8f7e-ae5de8d8b6a2,,24/08/2023 10:00,24/08/2023 22:39,24-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8f58713f-af9a-4b92-8c53-2c079aa1ec7d,Outcall,Shopzilla Related,Shopzilla Rewards,Please sir I request you solve my problem,0cc2dbdd-b6d6-43b7-a6d1-a5af93bcaeff,,24/08/2023 17:05,24/08/2023 17:11,24-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
c6bcc0ce-e971-4ddb-9094-4217348aef40,Inbound,Order Related,Installation/demo,,399bd03c-20c4-4b31-a883-311d045e86f8,,24/08/2023 21:28,24/08/2023 22:36,24-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
bedb82dc-3783-41e4-a2e2-dfde59490d96,Inbound,Returns,Return request,Right now I talk to the person who solved my problem . He is such #1 best customer support man . A man with a golden heart Shopzilla have to treat him like he deserve ,295d13fb-6a46-44e5-8a44-3df0e3304760,11/08/2023 19:33,24/08/2023 18:28,24/08/2023 18:35,24-Aug-23,HOWRAH,Mobile,9499,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
99ed856d-cad6-45f1-ab00-9d0489cd52cd,Inbound,Refund Related,Refund Enquiry,,84221998-8970-4c37-accb-49567bbbd8a7,,24/08/2023 19:44,24/08/2023 19:45,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
577e4871-f9ec-4eef-875b-5edfb8a84d4e,Inbound,Returns,Reverse Pickup Enquiry,,24a1137e-00c1-4f11-bad1-cabfbf28365e,,24/08/2023 18:06,24/08/2023 18:14,24-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
dfb10dd8-2114-486b-b3eb-99b5ab575ae5,Email,Order Related,Delayed,,8a11e125-fe7f-489e-8a0d-133abccca600,,24/08/2023 16:59,24/08/2023 17:01,24-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
4e6f03ff-902b-40b8-bd81-44060f069be5,Outcall,Returns,Missing,,f6770c32-3b49-4916-b15f-b514f402a404,,24/08/2023 17:06,24/08/2023 17:11,24-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
03c7bf39-48d5-483c-94e7-dab5f308ebf1,Inbound,Order Related,Order status enquiry,This is the worst customercare employee I have ever met on the call...,c6cf988a-1eaa-4893-8954-351da916dd1f,,24/08/2023 18:43,24/08/2023 23:14,24-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
5f8f6128-ddda-4ada-b4b0-eff4a7c2c415,Inbound,Returns,Reverse Pickup Enquiry,,42dcac13-59fc-4561-8876-76b1161bbd7f,,24/08/2023 00:57,24/08/2023 01:03,24-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
a22b36dd-a237-4b7f-9ebe-8eec4703db78,Inbound,Returns,Reverse Pickup Enquiry,,aa3290f1-83ce-42ec-b5f7-bd8d5e4f40dd,,24/08/2023 12:26,24/08/2023 12:30,24-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
58f33384-83a0-4684-930f-8fd398464601,Outcall,Order Related,Customer Requested Modifications,,a51b4c77-f37f-4cbc-8348-ae6790c6f691,,24/08/2023 13:14,24/08/2023 13:15,24-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4d03db67-5aa3-4f22-af17-a08611475b50,Outcall,Returns,Reverse Pickup Enquiry,Good,edd140c3-e0d1-468e-ae51-bdb4909629f1,,24/08/2023 17:12,24/08/2023 17:22,24-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7b03269c-7bc3-4b66-9e72-4dc3ae5ee8ed,Inbound,Returns,Reverse Pickup Enquiry,Very very understandable ??,f74af366-ded9-4925-a811-b0233538b2ac,,24/08/2023 19:49,24/08/2023 19:49,24-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
53ccfdee-84e9-4def-97a5-fa4cc2244508,Outcall,Shopzilla Related,General Enquiry,Nice talk,31bed056-5849-4804-b686-3728a8e23407,,24/08/2023 20:49,24/08/2023 21:48,24-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
efb6f4d1-8003-4d75-891f-b3a1bcedc61a,Inbound,Order Related,Order status enquiry,Best support for thank you Shopzilla,c25bd8b9-888d-45a1-9476-6d9014d92f82,,24/08/2023 10:49,24/08/2023 10:51,24-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
65858b15-830c-4d65-8b48-a507a8e8d45d,Inbound,Order Related,Delayed,,77f4cd15-1743-4739-bddc-9ef3fa799e90,,24/08/2023 21:15,24/08/2023 21:18,24-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
76943f58-a0f1-474d-a537-5f0cec7a54f4,Inbound,Order Related,Installation/demo,,e24baf64-b152-4556-bb0a-095ae66e58a6,,24/08/2023 21:23,24/08/2023 21:32,24-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
87a8415f-5f92-4be1-8282-f45b0a980846,Inbound,Order Related,Order status enquiry,,85534b48-d5fe-4e15-a153-c7c6368783bc,,24/08/2023 12:21,24/08/2023 19:28,24-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c38d83d8-1838-4141-918e-6003ba0e6bed,Inbound,Returns,Return request,,04586b8a-f836-4c6a-b875-a52272964fb8,,24/08/2023 15:00,24/08/2023 15:06,24-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
9a7f023e-6f77-4258-b48c-912fe65cd2b5,Inbound,Returns,Return request,,c2e8c750-1fa7-4feb-a9f2-39a656285d48,,24/08/2023 19:25,24/08/2023 19:28,24-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,4
3b912468-c8f8-461a-bdc3-5017a6654c53,Inbound,Returns,Missing,,2e08f368-c9fe-4371-98b1-571c442ca61b,,24/08/2023 21:50,24/08/2023 22:00,24-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
e6a04d19-073c-416a-b0f5-fcd9adb826f7,Inbound,Offers & Cashback,Instant discount,,2261c6c3-b487-49be-9f93-f0c6114029f1,,24/08/2023 09:21,24/08/2023 09:24,24-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
d0099a9e-9f79-4196-b8df-2f49f7c53058,Outcall,Shopzilla Related,General Enquiry,,e932a2f6-91b5-47bb-a3c7-05b74f8cc41f,,24/08/2023 20:21,24/08/2023 20:23,24-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
91d41349-5e01-4dca-85a1-3fbefd0915f4,Inbound,Order Related,Order status enquiry,Good ,f48e13f2-6f09-420f-83fb-9fe10d5b2594,,24/08/2023 22:03,24/08/2023 22:03,24-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5256df8e-83cc-4ad4-8b4b-cb6e7c876ae5,Email,Returns,Reverse Pickup Enquiry,,50bc4981-00ef-4444-b29d-3bcf113636b3,31/07/2023 02:28,24/08/2023 12:54,24/08/2023 13:20,24-Aug-23,HYDERABAD,Furniture,4814,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,5
82bc8910-d534-4f5d-824f-db39b30e5ecf,Inbound,Order Related,Installation/demo,,cf63f624-2cb8-4b1b-b7eb-5193642d40c8,,24/08/2023 11:19,24/08/2023 12:58,24-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
d5240778-68de-490b-8de4-81fc80ce5183,Inbound,Returns,Reverse Pickup Enquiry,,ae54ec6e-4836-48ef-a12f-ddc7b8268821,,24/08/2023 12:29,24/08/2023 13:51,24-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
717bad0a-49df-4e2b-8e43-1303699872f2,Inbound,Refund Related,Refund Related Issues,,a7c072c9-42e3-425d-a613-3f67da2d16db,03/07/2023 21:25,24/08/2023 18:35,24/08/2023 18:37,24-Aug-23,LONAVALA,Furniture,35999,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,1
4fe63b20-aade-41bc-94af-9c91c28c53bf,Outcall,Returns,Return request,,47b4f25d-1425-4395-aeba-76f4824dbc55,18/08/2023 21:49,24/08/2023 17:33,24/08/2023 17:35,24-Aug-23,BADAUN,Electronics,899,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a7e00bdf-66a6-4dd7-b24a-8c2d4bcf20c5,Inbound,Returns,Reverse Pickup Enquiry,,58bffc35-1674-4e89-af13-cdab6dca4917,,23/08/2023 17:00,24/08/2023 15:46,24-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5b0c519d-4451-49be-95cd-1153c52387aa,Inbound,Order Related,Installation/demo,Good ,23cf8a23-4d81-47ef-ae86-bcff06602538,,24/08/2023 07:23,24/08/2023 07:57,24-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
21b40dd9-490d-4113-880e-df3dbe4eba24,Inbound,Returns,Reverse Pickup Enquiry,,4565dc5f-3f62-4c51-8b44-e80e1a2f5b63,,24/08/2023 10:14,24/08/2023 20:25,24-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
234502c6-2a11-4e60-a8b5-87cb6b6be405,Inbound,Returns,Reverse Pickup Enquiry,Order will be always cheked by Shopzilla from takes seller to befor deliver to the customer,d6dfd5af-eb07-4a62-8d28-adafbe734e25,,24/08/2023 12:40,24/08/2023 12:55,24-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6ae3d5f7-1d66-4634-8327-e884b367b756,Inbound,Order Related,Delayed,"Issue regarding order is pending since nearly 2 months of complaining and raising the issue. Status of product is not being updated, product is delivered but invoice not received due to non updation of status. Kindly resolve ",76505305-614f-4623-bc86-4744f35614f3,11/06/2023 21:25,24/08/2023 12:45,24/08/2023 12:46,24-Aug-23,JHANSI,Home Appliences,32999,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
63b4ead1-d33b-4e15-88b1-cbebd20e209f,Inbound,Returns,Fraudulent User,,4adda733-9c8f-4407-a155-37273be6c902,14/08/2023 23:44,24/08/2023 14:31,24/08/2023 14:47,24-Aug-23,TRICHY,LifeStyle,1819,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
6c938e96-f0eb-4b5a-94bd-dba40b151a1d,Inbound,Shopzilla Related,Signup Issues,,3bedaddb-4a22-43cb-b7f5-137f40e688c9,,24/08/2023 20:34,24/08/2023 20:54,24-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
221159e2-6dd0-4a09-b4fb-9641e99e40e3,Inbound,Returns,Reverse Pickup Enquiry,,a1874f85-3e3c-423d-a923-7f7bbeeaba97,,24/08/2023 13:47,24/08/2023 13:49,24-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
15659f70-4b92-4ff6-bb34-2bc244f4e006,Inbound,Returns,Reverse Pickup Enquiry,Overall good ,1f281a38-849e-4490-867c-1718fa06bb55,11/08/2023 23:29,24/08/2023 22:26,24/08/2023 22:31,24-Aug-23,JAIPUR,LifeStyle,4499,,Nicole Patel,William Park,John Smith,31-60,Evening,4
69c0b3e9-b2ac-4aa2-82e0-8777b59bf44a,Inbound,Returns,Reverse Pickup Enquiry,The Shopzilla support is not doing expected job,356b8387-795f-4a8b-bde2-d0ed058507e2,,23/08/2023 17:17,24/08/2023 08:57,24-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
bc7f83a6-ea6c-4f44-b9a4-772d5c9e93ba,Inbound,Returns,Fraudulent User,,a571f12b-2aa7-4873-9852-ef3c03ff4baa,,24/08/2023 11:11,24/08/2023 11:13,24-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
60746092-86f9-4cf2-a898-984cf9837b96,Inbound,Returns,Reverse Pickup Enquiry,,a30e6e37-7287-4853-8ead-59f559147778,,24/08/2023 10:12,24/08/2023 10:13,24-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
29c39e3a-6ac6-48bd-9537-67ccff0e3e89,Inbound,Feedback,UnProfessional Behaviour,Tq,d7b48752-9d98-4960-8479-f7ff65ac47f8,03/08/2023 15:59,24/08/2023 19:55,24/08/2023 19:55,24-Aug-23,BALODA,LifeStyle,369,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,4
c4de499e-8ec4-4668-b2cb-b1ed160af514,Inbound,Order Related,Installation/demo,,ea487f94-2df3-4186-9035-4346a18f1cf7,,24/08/2023 12:27,24/08/2023 12:29,24-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
437fa579-c24d-44ce-bb5b-d1e3177770db,Inbound,Order Related,Order status enquiry,,50cd48fd-f1e0-4364-bd9d-1acb111957cd,,24/08/2023 18:59,24/08/2023 19:03,24-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
803797ff-d8f3-4535-9413-274cb464dd5f,Inbound,Order Related,Priority delivery,,6f86c0af-fe58-46cb-a882-37bf81c728a8,,24/08/2023 22:09,24/08/2023 22:25,24-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b115c2df-06e7-410e-bb60-8dbb254bc5a0,Inbound,Order Related,Delayed,Thanks,3e8086e7-5a05-4301-8ba7-d4fc00b602a7,,24/08/2023 07:16,24/08/2023 07:17,24-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
0437ec9b-c111-45d4-b13e-2ab806d8d611,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,c523ce55-5fc7-4901-bbfd-b617efb5c4d3,,24/08/2023 10:29,24/08/2023 10:33,24-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
876f4df6-8390-4c3e-b063-03df7218b81c,Inbound,Returns,Reverse Pickup Enquiry,,300f7b3c-b9a9-4e2f-b5b7-da977da3c6b8,,24/08/2023 22:56,24/08/2023 23:32,24-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
870e9b81-3d11-4aaf-9cea-7ed756b44254,Inbound,Returns,Reverse Pickup Enquiry,,1d10a68b-630e-4625-83be-ff60aa235cc6,18/08/2023 18:34,24/08/2023 18:07,24/08/2023 18:13,24-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,174,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
cfbedb5d-dae3-4b66-81c8-682366fb1975,Outcall,Cancellation,Return cancellation,,f0e9a3b3-99d5-4f60-9e4e-b20d2805ceb2,,23/08/2023 07:58,24/08/2023 09:49,24-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
e1303e76-759e-48bd-ad23-12d0b5c67273,Inbound,Returns,Reverse Pickup Enquiry,,e070555f-11ce-4a50-a3c6-e4fb1d7432ac,,24/08/2023 18:15,24/08/2023 18:26,24-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,4
e40a3400-5eb8-4d12-9bb8-be829ea71e40,Inbound,Order Related,Installation/demo,,593076c6-b8ec-40d0-b76a-5266eb1459f2,,23/08/2023 21:27,24/08/2023 07:12,24-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
4eaa613a-5717-4b66-bfac-9898daea7a85,Outcall,Returns,Return request,Mam support a lot very friendly so I give her 5 star,a643ec06-b863-4b48-856c-9e5cf781825e,,24/08/2023 20:08,24/08/2023 20:13,24-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
6b7575fa-cb76-400a-893e-25d93607d5a4,Inbound,Order Related,Delayed,Ok,989b0a06-0e08-4d6a-bfdf-66eade6da59f,21/08/2023 00:43,24/08/2023 09:43,24/08/2023 09:43,24-Aug-23,HYDERABAD,Electronics,999,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
14770723-a466-47d9-90fb-f74e5b19e937,Inbound,Order Related,Delayed,Pathetic service of Shopzilla ,746eac7f-cd45-4dcc-941a-1065027851a6,16/08/2023 11:55,22/08/2023 23:01,24/08/2023 09:41,24-Aug-23,MUMBAI,Books & General merchandise,403,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,1
c982e0d3-4b25-483d-af8f-178017c38f1d,Inbound,Returns,Damaged,,f2634db2-b1ea-4298-9b26-e974fa35215c,,24/08/2023 18:39,24/08/2023 18:45,24-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
c3d94b24-3c53-4edc-9c5d-144d41e0a7ee,Inbound,Returns,Reverse Pickup Enquiry,,afc867ee-c5e2-42d6-9a92-4a4a29fe2e1a,,24/08/2023 06:14,24/08/2023 06:19,24-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,4
8b41416c-bd01-43a3-aac6-932aeda277ba,Inbound,Returns,Reverse Pickup Enquiry,,82d3b647-fe7c-43c5-9263-d33ceff83ef1,,24/08/2023 14:09,24/08/2023 14:28,24-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
6f353b62-1123-4c68-a5eb-c2ad58097b69,Outcall,Feedback,UnProfessional Behaviour,,0e5def45-96d4-4aa9-89f8-d7a235ce85b4,,24/08/2023 18:21,24/08/2023 23:54,24-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
b9718501-2022-4a1c-8104-cd32521591bb,Outcall,Returns,Return request,,0cf97a1f-d2bc-4e45-af04-a5ddb667f60f,,24/08/2023 20:15,24/08/2023 20:17,24-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
aa3e16ef-37e2-489c-9f53-f178502e456d,Inbound,Returns,Reverse Pickup Enquiry,Nice job,e57dec38-5edf-4d6c-a6ac-9df4f82f381b,10/08/2023 17:11,24/08/2023 22:05,24/08/2023 22:07,24-Aug-23,KHERLI,LifeStyle,479,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
1708a7db-63a8-41dc-9238-cec43ae409dd,Outcall,Returns,Return request,,d6b2aefc-bfef-4808-97d7-98ee0335b8a2,,24/08/2023 14:02,24/08/2023 14:11,24-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
411f4860-15e3-47f1-943c-14a95aafb42b,Inbound,Returns,Reverse Pickup Enquiry,,d7026e38-358e-4f37-9419-d62bfc1ba60f,,24/08/2023 14:00,24/08/2023 14:06,24-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
f4121382-4cbc-4911-b484-09cccdb00ae2,Inbound,Returns,Reverse Pickup Enquiry,,c3f367df-fbd7-4a5e-ab35-0cc7d6080d4b,,24/08/2023 18:01,24/08/2023 18:05,24-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
06ee3482-e026-4acc-b993-b9ab16f90bc9,Inbound,Order Related,Order status enquiry,,404d3c90-ab33-4f68-8fa5-b7586d8bc8f9,,24/08/2023 19:01,24/08/2023 19:02,24-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
f3628cb7-52ca-4fc8-bb51-2c4ca537e0c1,Inbound,Returns,Reverse Pickup Enquiry,,5a9eba40-cdcd-4e26-a2a5-e44e70025f0c,,24/08/2023 19:08,24/08/2023 19:10,24-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
e577866d-7656-4492-98ba-55c4e53e9a80,Inbound,Returns,Return request,"It was very good behavior and very understanding lady, I am very grateful Thankyou miss ",a604755b-2f1d-4cf5-8089-b8694b2a4157,04/08/2023 18:27,24/08/2023 21:56,24/08/2023 21:58,24-Aug-23,JAMSHEDPUR,Home,920,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
931ab12c-b7c5-46ee-9c2c-7124b050aad2,Inbound,Payments related,Billing Related,,dbe0e671-4963-4e41-a35e-162034be9905,,24/08/2023 10:50,24/08/2023 11:10,24-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ab6ae0de-afa8-485c-b487-f17d31d091a5,Inbound,Returns,Return request,,bb91b57b-1d5f-4a01-bd9e-61d440e11aa7,,24/08/2023 20:01,24/08/2023 20:13,24-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
837e05f9-8f07-41b6-b986-5c81fabfd25f,Outcall,Order Related,Seller Cancelled Order,,76df4afe-ced4-4cd5-90d3-59568493a028,,24/08/2023 22:07,24/08/2023 22:09,24-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
edbf9b6a-2900-4d2f-967b-95d5cc06a6e4,Inbound,Order Related,Order status enquiry,Good job,06159f10-4814-403e-a90d-fcf855b10e38,,24/08/2023 23:09,24/08/2023 23:11,24-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cb33184c-1098-4995-b61c-280032972504,Inbound,Order Related,Priority delivery,,3f92abc9-acdc-4216-9792-a72687fd1d13,21/08/2023 14:52,24/08/2023 18:57,24/08/2023 18:58,24-Aug-23,ALLAHABAD,Books & General merchandise,342,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
dc29069e-da27-4328-9f9d-3cbc88e1ce11,Inbound,Returns,Reverse Pickup Enquiry,,d0acac73-651c-4f6c-930a-9bcf323d7b4e,01/08/2023 18:57,24/08/2023 23:06,24/08/2023 23:11,24-Aug-23,MORSHI,Books & General merchandise,8505,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
bc58d9e0-c280-469b-9116-7e25462f66be,Inbound,Product Queries,Product Specific Information,,9130944d-2579-45a2-a1a4-ef3b2ef3a150,,22/08/2023 17:41,24/08/2023 19:59,24-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
03d7f13b-3621-4f85-a0cc-d0a55ffc322f,Inbound,Refund Related,Refund Enquiry,,5df99b57-d87c-48ee-9678-bb0c63e2ee61,,24/08/2023 14:47,24/08/2023 14:53,24-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
aae1fc2f-9741-422b-a598-043619535d7c,Outcall,Order Related,Delayed,Its good,d55331dc-ebfb-4663-bcde-32726fe0306b,,24/08/2023 16:43,24/08/2023 16:49,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
471fc0ae-e22e-4dab-9e00-2e78b0947229,Outcall,Order Related,Invoice request,,7338ad1f-bc7d-47a0-928a-820269d02794,,24/08/2023 17:12,24/08/2023 17:20,24-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
a3f085ba-92ba-4480-8bfc-5814dcba62fe,Outcall,Cancellation,Not Needed,,565bfe77-d237-42a5-a5f7-e965a648ced2,,24/08/2023 21:16,24/08/2023 21:18,24-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
3a893dd5-cf69-42a9-b27a-b1ba9dd692c5,Outcall,Cancellation,Not Needed,Assistant can assist the ,841f4e3d-039d-410a-89b5-22dd57e7ee55,,24/08/2023 20:56,24/08/2023 21:04,24-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ac373ac8-fdd0-4479-8b0f-1b4e4fecfcce,Outcall,Returns,Return request,"Help us team very quickly good  response and satisfaction answer, thank your team",e3cffce2-c98c-4b9d-8092-536f354ad6a5,,24/08/2023 16:26,24/08/2023 20:32,24-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
182a9a5d-dd26-40ae-985b-55ec42d6fbdf,Inbound,Returns,Return request,,024fe6f1-c3b2-4eda-9f03-dd6587fe6a1e,,24/08/2023 12:04,24/08/2023 12:06,24-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,4
6e0f6515-c0ab-4071-b1af-ef568a3d94be,Inbound,Refund Related,Refund Enquiry,,977b8bb9-9890-4867-951e-0f61fb7ac284,,24/08/2023 19:12,24/08/2023 19:12,24-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
880138e8-69e7-4ab8-8aaf-77e6feba5be7,Inbound,Order Related,Installation/demo,I am satisfied,dbf983db-9102-4b68-ace5-37eba7027739,,24/08/2023 11:47,24/08/2023 11:51,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1aac5f82-79e0-4788-bf5e-5f1fa1e36b3f,Inbound,Order Related,Delayed,,37b034ae-24be-46ed-804d-84e59c3c9937,17/07/2023 23:57,24/08/2023 11:54,24/08/2023 11:55,24-Aug-23,TEZPUR,Books & General merchandise,13799,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
74a6f7fb-0f26-4342-845e-8722b305ebd3,Outcall,Returns,Reverse Pickup Enquiry,Good ,2f7e4b28-ccee-48d1-a974-67f8e5482c7e,07/08/2023 15:19,22/08/2023 11:57,24/08/2023 14:24,24-Aug-23,MAJHOLI,Electronics,1199,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
c6ba24e0-cc3a-4d1b-ac0d-64d306e017a0,Inbound,Returns,Reverse Pickup Enquiry,Best,56beb54a-50a8-4966-9eda-5ef8b3c4897a,,23/08/2023 17:07,24/08/2023 09:03,24-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
32f80c8e-8a58-4b78-b809-677d73de1b2a,Outcall,Order Related,Order status enquiry,,7cb12456-8c3c-4add-be89-f3ee42b59f6e,,24/08/2023 08:55,24/08/2023 13:41,24-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4b91afa4-4615-4fe4-89cd-9d33a6563f05,Inbound,Order Related,Order status enquiry,,6c16b6e3-1bb0-471b-8363-4f1c81fc8ca5,,24/08/2023 21:43,24/08/2023 21:43,24-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
a4378390-b6ae-4fb1-900d-a576640cbb65,Outcall,Returns,Reverse Pickup Enquiry,Poor service my problem not solved ,cfbd066c-12c9-4330-8a80-dbe1cb9ebc7a,,24/08/2023 21:01,24/08/2023 21:15,24-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
cff8863d-8ba0-4faa-bf10-bc6e41bc666c,Inbound,Refund Related,Refund Related Issues,,0b3e7b4c-b779-455c-9204-c80a29e34905,,24/08/2023 18:26,24/08/2023 18:29,24-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9de42c0b-28b8-4a44-bae0-a116a3e1b802,Inbound,Order Related,Delayed,Thank,de5a8d18-81e3-4e38-bf80-f62d0291007b,15/08/2023 08:41,24/08/2023 12:52,24/08/2023 12:52,24-Aug-23,MUNGER,LifeStyle,816,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
b9111b06-eb45-41d0-9190-696f3dda1698,Inbound,Product Queries,Product Specific Information,,76d92835-1732-42c8-9ad0-650673f65f4e,,24/08/2023 09:56,24/08/2023 09:58,24-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
ce185fb5-e08f-420f-8a4c-9ee35ba5a749,Inbound,Returns,Reverse Pickup Enquiry,,306823ef-9d84-463d-9c2e-1143e47b6eff,,24/08/2023 12:43,24/08/2023 12:44,24-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
cae1bef8-e3b2-442a-9a3f-0b8e044272bf,Inbound,Order Related,Order status enquiry,Awesome??,17bd3d54-c919-49dc-ba87-9920ce3fa9f1,,24/08/2023 07:37,24/08/2023 07:46,24-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bd1b314b-ed94-4f8d-8b01-1bc2a3ce5dcb,Inbound,Returns,Wrong,Good girls,bfae8c13-0551-4b8a-aa19-a8d466803abb,,24/08/2023 19:50,24/08/2023 19:59,24-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
1d1f1e26-abc2-48a7-8d6f-b25c8967f67c,Inbound,Order Related,Customer Requested Modifications,Yes,12f05dba-2567-4c86-bbbd-c4406f93e6c4,,23/08/2023 21:19,24/08/2023 06:24,24-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
3e5d67ab-2d32-48df-bbb5-1f9e989ba160,Inbound,Returns,Return request,,1f8cb4ac-832f-4cd7-9d4b-63a5651820b7,,24/08/2023 08:09,24/08/2023 09:04,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1793b9b5-376f-4d74-8d2a-3d151f0dabf9,Inbound,Returns,Exchange / Replacement,,aa4b7674-b4d4-4a52-945b-a15174e6eb6e,,24/08/2023 09:26,24/08/2023 16:57,24-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
8ff27529-e325-43a7-9226-6a209a4af7c7,Inbound,Order Related,Installation/demo,,493b9ca1-2f2d-4fa7-8789-0550b1a2616b,,24/08/2023 11:52,24/08/2023 12:16,24-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
ef85d5cd-bcbe-4e0c-8f0f-21370f72009f,Outcall,Returns,Exchange / Replacement,To fast solving complaint ,b8c072a0-5a98-4419-9735-f9356be8d0e1,,24/08/2023 12:00,24/08/2023 12:06,24-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
fa9c9efc-1961-4571-b679-4e95bc459483,Inbound,Returns,Reverse Pickup Enquiry,,0fa56bdb-b028-4b07-8baf-3ed247dc3b56,,24/08/2023 15:03,24/08/2023 15:04,24-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5b2df3fa-a887-4a6b-9b4b-db32f053c2c4,Outcall,Returns,Reverse Pickup Enquiry,,d0cc972f-8c08-4786-be2a-226e8effef14,,24/08/2023 20:30,24/08/2023 20:32,24-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
38c036b6-a973-406b-96cf-d66361e9b5d0,Inbound,Returns,Reverse Pickup Enquiry,Please. I request exchange my prodect because there is size issue,f64b9c7d-ecb3-4325-9800-1831c471238f,17/08/2023 06:22,21/08/2023 13:38,24/08/2023 17:49,24-Aug-23,AMER,LifeStyle,839,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0a945a25-c72b-48cd-add6-8db062f5c3f0,Inbound,Returns,Missing,Super ,a5b8007b-77bb-48ae-af9c-87dcfba30321,15/08/2023 13:35,24/08/2023 19:49,24/08/2023 19:50,24-Aug-23,JAIPUR,LifeStyle,779,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
93e90ee6-110c-45b9-9657-10c4f199f05e,Inbound,Order Related,Delayed,,fd495d92-641c-4e5a-b64d-83bf684515ee,,24/08/2023 06:43,24/08/2023 06:46,24-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
58e52aab-b5f4-42cc-b791-014cb7f08578,Inbound,Order Related,Delayed,,323f81b6-6558-4c3f-a089-af0d60860fa3,,23/08/2023 23:34,24/08/2023 00:43,24-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
26a38d31-a4c4-44c0-9e41-351b6a27915e,Inbound,Returns,Service Centres Related,,dd091893-1722-44d0-8212-fdd7e49c9afd,,24/08/2023 21:26,24/08/2023 21:32,24-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2fec70fc-3543-47e7-a276-44033b91c8a8,Inbound,Returns,Reverse Pickup Enquiry,,72415756-85e3-4438-a716-b36f13aedc0e,07/08/2023 05:31,24/08/2023 11:41,24/08/2023 22:01,24-Aug-23,ROURKELA,Electronics,1699,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
c64f35e3-fcfe-4095-a699-c5653321f423,Inbound,Shopzilla Related,Shopzila Premium Related,,09054494-0d1c-43d6-ab1e-af4716e565e1,,24/08/2023 23:18,24/08/2023 23:19,24-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
215e4015-1717-4192-8d48-b06955bafe24,Inbound,Order Related,Delayed,Make OTP compulsory for all prepaid orders. ,8c479a92-48f6-4a76-9841-9cb6257a8145,13/08/2023 16:45,24/08/2023 23:40,24/08/2023 23:49,24-Aug-23,MAHAD,Electronics,319,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
9c0486ca-6904-4a0a-9f61-ecd8c6c2cdd4,Email,Order Related,Delayed,,00af8e4b-06c6-4464-8d02-85b7d107d0f4,16/08/2023 20:21,24/08/2023 16:14,24/08/2023 16:15,24-Aug-23,KATHGODAM,Home,299,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
f58cb377-f92c-4210-b97d-24b7f5b7106f,Outcall,Returns,Reverse Pickup Enquiry,,56cc5b29-7256-40e4-9f1d-f3212f1e20b7,,23/08/2023 09:56,24/08/2023 10:59,24-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
00fb8306-ed50-4b3f-9e8d-02d71d5e4e32,Inbound,Returns,Reverse Pickup Enquiry,,ba077c89-b404-4548-b591-3407802b6da2,,23/08/2023 12:48,24/08/2023 13:02,24-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
206496e5-3dcc-4bb6-834d-4dc254846bf7,Inbound,Returns,Reverse Pickup Enquiry,,88784101-611e-4794-884c-ad92f84c5241,,24/08/2023 15:08,24/08/2023 15:43,24-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
eb41a16c-ce2f-48fb-b8d7-a27c189f2548,Inbound,Cancellation,Not Needed,,bf74938c-d231-4df6-aeb2-e09cbf23604f,15/08/2023 23:20,24/08/2023 18:38,24/08/2023 19:55,24-Aug-23,CHENNAI,Mobile,16999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,3
9ad2d379-be38-49e6-b132-5eb632d5ddc1,Inbound,Returns,Fraudulent User,,791f24d7-e73f-4e9a-a8ba-ac24c3d264f5,,24/08/2023 12:02,24/08/2023 12:04,24-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
28ccb096-b5aa-420e-8382-0fe11a29bd26,Outcall,Order Related,Order status enquiry,,1704d1ad-e4b8-4162-a045-dff4fdbcae06,19/08/2023 15:01,24/08/2023 20:01,24/08/2023 20:51,24-Aug-23,DHOLPUR,Books & General merchandise,18,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
11ab994e-e7bb-436b-982c-b35d5f6ff328,Outcall,Returns,Fraudulent User,Very poor service.how can the supplier decline my request when the item was not at all delivered? The delivery agent took back the item since it was damaged.,8994f18a-11c2-444d-8715-785a3b6dcff2,,23/08/2023 19:09,24/08/2023 21:44,24-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
b86cbdff-5869-423d-ad29-456c6d4d64f0,Inbound,Refund Related,Refund Enquiry,,1c552415-850e-4c91-9875-4493a7b5e2f0,,24/08/2023 17:59,24/08/2023 18:09,24-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
09438a25-82c1-46ce-9c1f-2692cea2166c,Email,Order Related,Delayed,,c2db1580-2322-4be8-b654-dacc29934abc,16/08/2023 22:07,24/08/2023 14:55,24/08/2023 17:01,24-Aug-23,BASTI,Home Appliences,14490,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
5abb4cb4-bef3-416a-8833-36fc343d9e67,Inbound,Returns,Missing,,e143363a-f7d1-47ad-9e1f-118b705728c7,,23/08/2023 16:59,24/08/2023 10:56,24-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d152adaa-b04c-4b4e-8b9b-7e4edcd8f6c6,Inbound,Returns,Reverse Pickup Enquiry,None ,d5bd1868-980f-4ac8-850d-ac330e28d5eb,,24/08/2023 01:48,24/08/2023 01:49,24-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
6e5fff9a-85a7-4f58-b3d1-170d07e0091b,Inbound,Returns,Service Centres Related,Nice to talk with you executive.He solve my query,bb4933ee-0541-4285-b3a8-8d708df41571,,24/08/2023 18:06,24/08/2023 18:11,24-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
94fdbde8-3591-4a8f-a2d2-45b19aeb90c6,Email,Order Related,Delayed,,c2e57a74-9239-48a6-8ba3-152a0a1d6886,,24/08/2023 15:53,24/08/2023 15:55,24-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
418dd5c4-5745-4469-b724-f78a82760a0d,Inbound,Returns,Reverse Pickup Enquiry,,c149eb6f-28e7-4f97-9062-66c382ab5abb,,24/08/2023 09:41,24/08/2023 09:44,24-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
b554d685-6f8e-468e-81dc-004393155b88,Outcall,Cancellation,Not Needed,,60f2e1e5-9e99-4907-b271-7994d7c943d9,,23/08/2023 19:34,24/08/2023 10:41,24-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
47c5bb41-fd1b-4637-bdab-c7885abc0cca,Inbound,Returns,Wrong,Good person ,4cef32fe-a03b-49d3-8a0d-2b4e1750c319,,24/08/2023 07:13,24/08/2023 07:15,24-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
f7addcbf-cd7a-4817-bfc6-5c6b881e86c5,Outcall,Order Related,Invoice request,Thank u,4bb83543-daaf-470c-8418-fd6a9005ec2b,,24/08/2023 15:55,24/08/2023 15:57,24-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
9833721f-662a-4ce9-8e0d-43f5ec0def08,Inbound,Returns,Reverse Pickup Enquiry,,d25ca3ac-3941-43b1-8bc4-c65175df5c26,04/08/2023 23:26,23/08/2023 20:42,24/08/2023 09:59,24-Aug-23,THANE,LifeStyle,439,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6faf808a-d868-4523-82a3-a0043559fd05,Inbound,Order Related,Delayed,,d59eb013-873b-4f7b-bb4a-37a5f55ae2a4,13/08/2023 19:16,24/08/2023 22:31,24/08/2023 22:50,24-Aug-23,KAILASHAHAR,LifeStyle,649,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,3
48956780-be12-4ade-9d63-a59d416db4ae,Inbound,Returns,Reverse Pickup Enquiry,Nothing. ,4b6c1e58-0473-4590-9168-9a3478a04219,16/05/2023 11:56,24/08/2023 18:52,24/08/2023 20:44,24-Aug-23,BHANDARA,Electronics,4999,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
a9ca5ff1-e05d-4923-929d-a9a87b78c2d9,Inbound,Product Queries,Product Specific Information,,ade77eb3-c28d-4ad5-8be3-450da69c1e13,,23/08/2023 20:20,24/08/2023 10:30,24-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
24a6f213-5adb-49a9-8389-6cf7194372fa,Inbound,Returns,Return request,,b4b782ab-3fba-49f7-a2fc-3ddce56b4807,,24/08/2023 23:00,24/08/2023 23:04,24-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
fe7ee706-64b8-4493-864e-3bc06e80a10c,Inbound,Order Related,Order status enquiry,,6dda9bdb-74e4-4ff6-aa56-bd6b04914740,05/07/2023 06:57,23/08/2023 10:54,24/08/2023 09:56,24-Aug-23,JAHANABAD,LifeStyle,644,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
a80eacf1-71fb-416c-9410-fa600be9e3a2,Inbound,Returns,Product related Issues,Atleast understand what customer wants and if there is any insect inside any product than not to be dilver for the seller,fbe003d7-ae44-46e0-adef-ba435288cb37,,23/08/2023 05:04,24/08/2023 06:03,24-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
6c5bdb82-fb09-4241-a0fb-00ad3c645314,Inbound,Returns,Reverse Pickup Enquiry,,982ad686-a91f-4b06-9e82-625e54b97c3e,,24/08/2023 12:12,24/08/2023 12:26,24-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
0554f289-a06d-449c-afac-0e2a11e9fcb3,Email,Returns,Wrong,,c3db9e78-3987-41de-b4ec-2d8dfc3555c8,20/08/2023 12:10,24/08/2023 18:01,24/08/2023 18:07,24-Aug-23,HYDERABAD,Electronics,294,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,4
8cf73999-f497-4aaf-97ea-29872caf98bd,Inbound,Order Related,Installation/demo,,d984c3c1-17bd-4bab-b5a5-d0c09402d450,,24/08/2023 07:13,24/08/2023 07:18,24-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
9b409337-4df7-4337-9dde-9f989048ab24,Inbound,Returns,Service Center - Service Denial,Good communication ,38b8b823-36fe-4b23-a4ea-d2949cfe6fdc,,24/08/2023 12:03,24/08/2023 12:07,24-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
dc44c9cf-781e-411a-926a-c5b0fe815411,Inbound,Returns,Return request,,ab105d26-9d11-4d85-83ab-0997c90ff6b8,,24/08/2023 11:02,24/08/2023 11:03,24-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
018f95c5-0f30-48f2-b022-f8122173c464,Outcall,Cancellation,Not Needed,,789b2519-2a7c-4ceb-834a-218876e2d5e8,21/08/2023 19:54,23/08/2023 14:16,24/08/2023 09:51,24-Aug-23,AMODPUR,LifeStyle,432,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,3
dd3a82a8-98bb-4caf-ad2f-a111c822a619,Inbound,Payments related,Payment related Queries,,c2d58b97-2925-4945-80c5-25bf265ed304,,24/08/2023 10:57,24/08/2023 10:59,24-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
2230a9de-a7da-438b-aa15-88e074be0de4,Inbound,Product Queries,Product Specific Information,,37722cb2-79fe-4915-af42-0b7830ac0190,,24/08/2023 12:44,24/08/2023 12:51,24-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
bef2f151-f3c3-416f-95e2-2bd1c5995ad1,Outcall,Returns,Wrong,"I m really happy with customer support associate ' s behaviour & and helping nature........ But my problem has not been resolved yet completely, haven't expect this type of service from Shopzilla",559cb700-d6f3-48ba-8e67-a2e8895b9dc6,,24/08/2023 17:21,24/08/2023 17:21,24-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
90a69959-15b0-44d3-a90b-0bc906766dcb,Inbound,Order Related,Priority delivery,,24447abc-5374-41d5-9ec9-cc5f5bedefb1,,24/08/2023 23:03,24/08/2023 23:04,24-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6f6a66ee-0a30-4d3b-be7b-e4c7f799ed5a,Inbound,Returns,Reverse Pickup Enquiry,"Replacement pickups are too slow, please improve ",b7866851-d2b3-40a0-ad76-eed2d33c195a,,24/08/2023 11:18,24/08/2023 11:20,24-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ad85904a-22eb-41ce-9f18-d1cce0c65273,Inbound,Order Related,Order status enquiry,,646f9dcb-6180-43b1-ae70-adffece521f7,,24/08/2023 14:42,24/08/2023 15:32,24-Aug-23,,,,,Dawn Brown,Amelia Tanaka,Michael Lee,31-60,Evening,5
f2061adf-6dd0-4b80-98ce-c736b7f5afd1,Inbound,Order Related,Delayed,,19abd8f7-517b-4447-aeea-b33497ba7c83,12/08/2023 16:20,24/08/2023 14:48,24/08/2023 18:00,24-Aug-23,WEST DINAJPUR,Furniture,581,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
d7f978a3-9eba-45fc-b4f6-47b6b3461612,Inbound,Order Related,Installation/demo,,505f6068-8554-4fe0-b4bc-bdf1f3a26bbc,,23/08/2023 18:02,24/08/2023 09:42,24-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
723fc629-56eb-41a0-8219-7ce5db1a83b0,Outcall,Returns,Reverse Pickup Enquiry,,60e4343e-2dae-47fe-8a16-805353f87501,,24/08/2023 06:54,24/08/2023 06:56,24-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,3
424ac5fb-5628-435c-8e6b-46aa10bb40c1,Inbound,Feedback,UnProfessional Behaviour,,9783879d-3939-49ab-8248-310f71956775,,24/08/2023 18:41,24/08/2023 19:18,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
2d6930f4-35fd-4703-bc19-abe694944a88,Inbound,Shopzilla Related,Shopzila Premium Related,,5cf8a1e5-0825-4890-b94b-b25a345833ec,,24/08/2023 20:01,24/08/2023 20:03,24-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
10b66749-0b47-4f77-967a-81bd435da776,Inbound,Returns,Reverse Pickup Enquiry,,92831582-79a9-4eea-b477-74e1f15903be,,24/08/2023 22:44,24/08/2023 22:47,24-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
856164d7-db26-4072-8614-f2f8dbe6b29e,Inbound,Product Queries,Product Specific Information,,aa6caaa2-cca0-4cdb-81b9-2ae6d7054538,,24/08/2023 12:27,24/08/2023 13:34,24-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
76ff2fcf-acf8-4d8c-afd9-14479136c118,Inbound,Returns,Reverse Pickup Enquiry,Good,3e46f491-b7e0-47b8-b53f-99b2dddfe943,,24/08/2023 13:07,24/08/2023 13:08,24-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
b7a20bc8-cd8c-4597-8c8a-5cb4b0c58a4e,Outcall,Returns,Reverse Pickup Enquiry,Good,188f5879-cd39-4ed8-977b-ef2f367bf224,,24/08/2023 15:30,24/08/2023 19:46,24-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
76f0cf9f-8d86-4930-a1fe-f466486726ed,Inbound,Returns,Reverse Pickup Enquiry,Make process simpler. Thanks,13ade134-e63a-4028-8d21-c6762cb4f051,,24/08/2023 15:33,24/08/2023 16:12,24-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
8f5bf4ad-d07d-41fd-ab17-1ea6cd6f47c9,Inbound,Returns,Reverse Pickup Enquiry,Please improve your delivery process...! remove scammer from your team!!!,134c9eae-f301-4a16-bdcd-a4b73979d2b9,13/08/2023 18:10,24/08/2023 11:53,24/08/2023 11:54,24-Aug-23,PATNA,LifeStyle,717,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
fd6a072f-b4a2-462c-9262-9e995c540d8f,Inbound,Returns,Return request,,9893329a-9dc6-44f2-b394-aa5b798db13e,,24/08/2023 14:15,24/08/2023 14:22,24-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8ab89151-37c4-4435-852e-3497c3c12c8b,Email,Feedback,UnProfessional Behaviour,,d30860c1-29ec-43dc-88ce-b08612634fd2,03/08/2023 08:17,24/08/2023 12:13,24/08/2023 12:39,24-Aug-23,ADONI,Home,686,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
1131a925-a85f-4089-aed0-a7f9166681d1,Inbound,Returns,Return request,Good,fec2cd5f-8430-45fb-b676-92445d94519b,,24/08/2023 06:11,24/08/2023 06:17,24-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
8a471a4e-09a1-4d27-97d7-9d98f653b3a2,Inbound,Order Related,Installation/demo,The policy of your terms is good ,c7b3fea5-1a59-4dc6-b0ab-28b74b6f786b,,24/08/2023 11:22,24/08/2023 11:24,24-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,2
d9506f93-1ec4-4f58-87b2-5dcd609d2df5,Inbound,Order Related,Installation/demo,,c0ebbccd-1b7a-4fb9-86f5-3636f64bc395,,24/08/2023 12:03,24/08/2023 13:25,24-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,2
1febee04-3a4d-40a7-b513-08b89d2e7e4f,Inbound,Product Queries,Product Specific Information,,f6b2f03c-7b4f-4c97-aad9-b072242762b7,,24/08/2023 12:58,24/08/2023 12:59,24-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
542624be-c0d3-4096-85a2-6140c1bdecd4,Inbound,Returns,Return request,,eb8c75d5-63a3-4135-a1c7-04773f84861d,,24/08/2023 19:18,24/08/2023 19:23,24-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
689a102d-9885-48ba-ae86-ac3b0b3cea6d,Inbound,Returns,Reverse Pickup Enquiry,Hopeful,bc91e66f-deab-4101-8e3e-6fd1d0717de4,,24/08/2023 23:32,24/08/2023 23:38,24-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
5274f270-609b-4eb8-97e6-3398d6fed245,Inbound,Returns,Service Centres Related,,67f38ea3-1ed1-45a6-b2a9-441074eaf586,,23/08/2023 23:50,24/08/2023 11:53,24-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
36f3c8ca-ed66-4741-b687-c1afca1054e5,Inbound,Returns,Reverse Pickup Enquiry,,c6d03db5-8938-4c35-8e4f-80d2709dac89,,24/08/2023 08:03,24/08/2023 10:20,24-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
137c373a-f615-4ff6-b628-c69a6c14fc4b,Inbound,Returns,Reverse Pickup Enquiry,,b812943a-c479-4097-9c5c-d8efa066302c,,24/08/2023 13:34,24/08/2023 18:39,24-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
d84f015c-baad-4914-a623-5ac9eddb65d9,Inbound,Order Related,Delayed,Good enough ,c78030a1-f376-4c89-8567-3b9b0befc3d5,07/08/2023 16:28,24/08/2023 10:41,24/08/2023 10:41,24-Aug-23,AMRITSAR,Electronics,8999,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
b5179d90-d897-470e-9672-b2a3608c0908,Inbound,Returns,Return request,Good service ,23e943b3-df21-4c49-b087-25fad3c49e76,,24/08/2023 07:38,24/08/2023 07:40,24-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
ca9d79ef-52ae-4b2d-a1e2-645b41e977d0,Inbound,Returns,Reverse Pickup Enquiry,,1e680e45-1c86-4b04-a887-df267745f723,,24/08/2023 18:03,24/08/2023 18:04,24-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
865fa74b-f1bd-459c-b3f1-cc2502b62c7e,Inbound,Order Related,Delayed,Deliver every product on time,e1404b77-64ef-45d0-9064-3f4d941c0988,,24/08/2023 10:27,24/08/2023 10:29,24-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3eb9906a-6525-4ef6-9fd8-afd0c91f4bfb,Inbound,Order Related,Order status enquiry,Thank you so much ,483c4aa1-5f32-43ae-a395-dd9cdfbdae0a,,24/08/2023 11:07,24/08/2023 11:09,24-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
f2197e34-2286-4591-b869-1bb10d7b9c38,Outcall,Order Related,Order status enquiry,Very nice information and good communication ,07c3de0c-ed00-4da8-8aa7-c72e7ac70238,,24/08/2023 15:36,24/08/2023 15:37,24-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e9f0dddd-8264-4c24-8171-b9f98cd3e75d,Outcall,Returns,Missing,Best talk,a4a17678-4e61-43ed-a290-ecbee57816bd,,24/08/2023 17:04,24/08/2023 17:07,24-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
6c501fb9-4cb0-4f1f-9813-1e2195a227c7,Inbound,Returns,Reverse Pickup Enquiry,Pick up should be collected at the schedule time and not delayed,d3d55eb7-5395-4526-97bb-e2800c1830c7,,24/08/2023 18:17,24/08/2023 18:19,24-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c0183f62-63df-44f5-ba7c-b15ba740c452,Inbound,Returns,Missing,,7f740a0b-4482-49ee-bd77-2a8b29268f54,,24/08/2023 21:15,24/08/2023 23:07,24-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
e21388bc-a149-43e2-8457-78259fae5335,Inbound,Returns,Reverse Pickup Enquiry,,8da9b687-37f2-4026-9737-c024062563da,,24/08/2023 09:59,24/08/2023 10:07,24-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
bd9e87b0-a62f-4e51-9072-8ac1e876ab0f,Inbound,Returns,Reverse Pickup Enquiry,,aee4b00e-2f37-4090-aa41-a9aa143dc393,,24/08/2023 19:26,24/08/2023 19:30,24-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0760134e-60a7-44fa-9e93-89d5eb6f0b49,Outcall,Returns,Reverse Pickup Enquiry,,66584aef-8dd8-4eec-928b-9f75f4e5c94f,,24/08/2023 16:50,24/08/2023 16:50,24-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
2ede2022-c503-48b1-814e-65aaff56958a,Outcall,Refund Related,Refund Enquiry,It's good,85720c63-db7d-421c-9c21-d2b559823f86,,24/08/2023 15:08,24/08/2023 15:24,24-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
a35723fa-2e4d-4052-8fc3-f74a70b09953,Outcall,Returns,Reverse Pickup Enquiry,,fb4a7c37-b51b-4eeb-bc48-3c42b8f835b9,,24/08/2023 17:52,24/08/2023 17:58,24-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
954df51f-f342-4e83-8e73-c1c32af9a39c,Inbound,Offers & Cashback,Affiliate Offers,,e7e7db79-0396-45b5-ad4c-17f589e49805,,24/08/2023 19:34,24/08/2023 19:46,24-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
eeb8ae77-97f8-4486-8368-339fe64fd254,Inbound,Payments related,Online Payment Issues,Superb conversation ,4dbb424d-7ff1-40c0-b01f-dea7d30c57cb,,24/08/2023 09:35,24/08/2023 09:36,24-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
b98fe888-959a-49a6-878c-e33f8472c1bc,Inbound,Returns,Return request,,bc5acab4-dd62-44a7-9a64-13f21733f6d2,04/08/2023 09:32,24/08/2023 08:57,24/08/2023 08:58,24-Aug-23,BHARATPUR,Electronics,1899,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
c51847e1-ba7c-43d1-8aad-280ea9dafd83,Inbound,Returns,Return request,Thanks,9a15ac40-c9e5-4265-beba-2a9ce6ec26e3,,24/08/2023 19:02,24/08/2023 19:12,24-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
181a30ae-d7e5-4acf-a788-c910d60c5110,Inbound,Returns,Wrong,,7a8e00c2-49ad-49eb-90ed-b47aed9deda6,19/08/2023 00:27,24/08/2023 01:20,24/08/2023 01:24,24-Aug-23,PATAUDI,Electronics,1599,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
e333c061-14a8-452b-83eb-07f5929c0edb,Inbound,Refund Related,Refund Related Issues,,06036d4e-34ab-49a5-b4d6-afd226ebf534,,23/08/2023 22:34,24/08/2023 17:56,24-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
410aa5e0-c3ab-48fe-b0e1-52d19fb18e9f,Inbound,Returns,Reverse Pickup Enquiry,,1b21aad8-98a1-4aa6-939b-61c7e23c209e,,24/08/2023 09:05,24/08/2023 11:05,24-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
935d7de3-9199-48e1-bb64-2780ffda5dcf,Inbound,Returns,Reverse Pickup Enquiry,,06f27b18-e5a5-4206-9b2a-dc9780b244eb,,24/08/2023 21:15,24/08/2023 21:17,24-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
0408414d-1604-4063-8999-698d838bcd4a,Inbound,Returns,Return request,Okay ,3c7d45d9-a5a9-489c-8122-d811c6f0ea0c,,24/08/2023 06:19,24/08/2023 06:21,24-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
1dffebeb-0102-41e7-b0d4-fd48bcee529e,Inbound,Shopzilla Related,General Enquiry,,003c8869-91d7-4b42-9047-5f09644847fc,,24/08/2023 23:30,24/08/2023 23:32,24-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
fe46dcd8-a04b-4bd3-96f5-a67ae8f8a9f1,Inbound,Returns,Reverse Pickup Enquiry,,07a07339-b139-40b9-8e0d-eb27002cef77,11/08/2023 14:58,24/08/2023 18:17,24/08/2023 18:19,24-Aug-23,PANVEL,Home,1199,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
6a8ad29a-9611-4fac-9f66-ae5eab44f9c2,Inbound,Order Related,Installation/demo,Very bad products on Shopzilla ,cb117f84-0fbe-4461-af87-a2cb12cbd391,,24/08/2023 15:15,24/08/2023 15:33,24-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
9032458f-cef9-4c45-ba2b-0ca6e38020e4,Inbound,Returns,Reverse Pickup Enquiry,,a71f65ab-5ff8-4541-91d6-ea4d4a79c5a4,,24/08/2023 08:15,24/08/2023 08:17,24-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
74348110-3705-4e98-9f71-f767454691ce,Inbound,Returns,Fraudulent User,,7cdd29a7-4fad-4f3a-9d29-1e3b0b355e56,,24/08/2023 00:18,24/08/2023 00:21,24-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
f375204e-f019-464c-9845-d860b70968d8,Inbound,Refund Related,Refund Enquiry,,17bbb57e-4d0c-4ce3-8b54-df6ba9f91d5d,,24/08/2023 10:12,24/08/2023 10:14,24-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
ea4b0413-24e7-48cb-8142-01341e2afbf6,Inbound,Returns,Reverse Pickup Enquiry,All over nice experience with costomer care. my query solved by her.thank you. ,5d58f3e8-ab37-47a5-8b95-655d06002222,,24/08/2023 12:06,24/08/2023 12:14,24-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
a245ffcc-285e-4816-86d1-2ca7e880ffd6,Inbound,Refund Related,Refund Enquiry,,421e3f3b-b8e0-45f8-af39-ce2a392a087d,,24/08/2023 21:02,24/08/2023 21:05,24-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
b18a4f84-37a2-4135-b412-c95f166b8a17,Inbound,Returns,Reverse Pickup Enquiry,,35d100b2-273b-42c7-ab57-3374105e2b20,07/08/2023 05:55,24/08/2023 10:33,24/08/2023 20:36,24-Aug-23,KAPURTHALA,Home,1174,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,4
bc3308ea-076a-4f67-adb1-120102c3184a,Inbound,Feedback,UnProfessional Behaviour,,a50e6380-5277-4253-a7e9-837b9e20ef66,20/08/2023 21:49,24/08/2023 13:55,24/08/2023 14:05,24-Aug-23,NEW DELHI,Mobile,27999,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7a09d744-c7be-4f90-a43b-0d389f09da20,Inbound,Cancellation,Not Needed,Very awesome ?? person ??,3fba8dc8-6db8-4410-9d61-a565af0dc771,,24/08/2023 00:48,24/08/2023 00:55,24-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
f29bc936-1926-477d-a34d-4b4a2eca3b9b,Outcall,Returns,Reverse Pickup Enquiry,,d57ac694-7e32-484a-85d2-ee8e8ef0cfeb,,24/08/2023 16:16,24/08/2023 17:33,24-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,1
354c727c-0ffc-4d49-8238-824f0a08ae31,Inbound,Order Related,Order status enquiry,,26fcb072-a66a-4620-b407-23eb9e717c5c,,24/08/2023 18:58,24/08/2023 19:00,24-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a723f3bf-fae0-4b3c-a5ab-951e6183bfca,Inbound,Returns,Wrong,,44f9e330-8c21-48f3-970e-a7f5554e9ac2,,24/08/2023 19:59,24/08/2023 19:59,24-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
d4d56027-c3eb-45c1-b457-922bc236ac22,Inbound,Product Queries,Product Specific Information,,c3cdc2f1-4f01-4cef-812c-ce463407c152,,24/08/2023 07:20,24/08/2023 10:59,24-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
45b9a055-ad1a-4d67-bd53-49dc7f03fa8f,Outcall,Refund Related,Refund Related Issues,,b1c7a0d4-48ec-45ca-a42d-f15bdfcd81f9,,24/08/2023 08:26,24/08/2023 08:34,24-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
88f550ce-fe07-4c2e-ae3b-2b2a56246b59,Outcall,Returns,Return request,Well,71d93ed5-7914-4fd5-9e07-d6f95b1979c4,,24/08/2023 17:49,24/08/2023 17:52,24-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
69ebe8ec-71d8-4408-81b6-04299d873040,Inbound,Returns,Reverse Pickup Enquiry,,c9b2f340-6dd3-410f-b28f-6357d28061db,,24/08/2023 00:03,24/08/2023 00:14,24-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,1
505c2d74-6100-4419-a708-6d505442969c,Inbound,Order Related,Priority delivery,,627cc84a-1d6d-4399-b33d-69323dfbbace,,24/08/2023 08:07,24/08/2023 08:13,24-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bc60b72c-d4ea-42d3-977d-b31718cc9773,Outcall,Cancellation,Not Needed,,f71de90f-9030-4a50-8a68-9a6263ac43c1,,24/08/2023 21:16,24/08/2023 21:20,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
71583a4b-9bb7-4ced-a22d-4e9b207f67ed,Inbound,Returns,Reverse Pickup Enquiry,,e819a23d-cf7c-4e8b-8e31-9e4d50d9e130,,24/08/2023 10:53,24/08/2023 12:12,24-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5521afaf-4e7d-4d62-bef3-7e153b5bf2c2,Inbound,Returns,Reverse Pickup Enquiry,Very good behaviour ,2d558211-669f-4e88-8242-139bda99594a,,24/08/2023 18:42,24/08/2023 18:47,24-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
d533a0c9-a6a8-4746-bdc9-63c9cc35b745,Inbound,Refund Related,Refund Related Issues,Sound quality ,2ceef964-fabb-4373-9174-3805683cb625,28/07/2023 23:31,24/08/2023 13:28,24/08/2023 13:34,24-Aug-23,THANE,Electronics,1499,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,2
900f494b-ad7a-468c-aa36-5583c48eb95b,Inbound,Order Related,Delayed,Good,2bf8c6bc-0b7a-47f9-a1e2-b60ebfae3612,20/08/2023 10:31,24/08/2023 09:24,24/08/2023 09:25,24-Aug-23,NEEMRANA,Books & General merchandise,1709,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,4
4a821913-a3b2-486a-a42b-ce357106f3cb,Inbound,Order Related,Delayed,,1d7da456-cadf-45c7-854d-51598972024f,16/08/2023 11:03,24/08/2023 14:46,24/08/2023 14:51,24-Aug-23,MUMBAI,LifeStyle,432,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
7a03b4bf-6d1e-462b-807b-06d20b210e69,Inbound,Returns,Reverse Pickup Enquiry,,d5d0f300-42aa-4ea4-94a4-73ae3efcef62,14/08/2023 18:25,22/08/2023 21:53,24/08/2023 10:45,24-Aug-23,JALGAON,LifeStyle,193,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
f8367698-fc0b-420e-a257-5b97942f297c,Inbound,Cancellation,Return cancellation,,b7fa0a94-c294-4e10-8b3b-95b4dd117e46,,24/08/2023 08:38,24/08/2023 08:40,24-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
b39a1a50-7aa2-41ac-9552-806b21d15763,Inbound,Feedback,UnProfessional Behaviour,,b53eebfc-01da-4fd0-98ee-c880d32fb0c5,,24/08/2023 14:24,24/08/2023 14:40,24-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,5
f2a565d4-a408-4620-81ef-c66d9613ba5f,Inbound,Order Related,Delayed,,7614f4ff-5cfe-4c2e-b4c0-39ef9c0763dd,16/08/2023 22:20,22/08/2023 21:59,24/08/2023 20:22,24-Aug-23,PUNE,Mobile,24999,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
0f62eb5d-f86e-4e5b-9378-ad419336f1a9,Inbound,Returns,Reverse Pickup Enquiry,,565130e2-2c9f-4eeb-9dd5-d00ba2513668,18/08/2023 01:51,23/08/2023 23:36,24/08/2023 13:20,24-Aug-23,INDORE,Books & General merchandise,480,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
8687b4b8-2087-41b2-adca-75e377a42e4f,Outcall,Returns,Return request,,2855a03c-e6f5-4a1b-bc71-feae8a089239,20/08/2023 18:23,24/08/2023 16:46,24/08/2023 16:48,24-Aug-23,ISLAMPUR,Electronics,999,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
3bfe7236-5abe-477e-a0a1-93b05f26de36,Inbound,Order Related,Seller Cancelled Order,,96821581-638c-42f1-9441-b80727e953fb,,24/08/2023 07:35,24/08/2023 08:08,24-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
d7c518c7-a4fd-484b-aa68-af906decf112,Outcall,Order Related,Order status enquiry,,8786b852-51c0-4537-bb58-a386e0e945ab,21/08/2023 22:12,24/08/2023 16:41,24/08/2023 16:42,24-Aug-23,PUNE,Mobile,24999,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
72515189-d19d-49d8-8ef4-c87cbbdc09de,Inbound,Refund Related,Refund Enquiry,"Please show transition details of refund, with which account credited details as we can confirm the refund",72afd066-6ff5-4a27-8b29-c4f335e724b0,11/08/2023 18:35,24/08/2023 23:13,24/08/2023 23:15,24-Aug-23,AURANGABAD,Home,193,,David Reed,Madison Kim,John Smith,>90,Morning,4
bdf2378e-1bbe-45ab-a5d3-99f5fce6b49d,Inbound,Returns,Reverse Pickup Enquiry,,ad9ef3df-aa1a-4484-bb87-8e2115b5e832,,24/08/2023 15:01,24/08/2023 15:02,24-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
312c60fc-cd3c-46da-891a-bc3d3e1ddbbb,Email,Returns,Wrong,Thanks ,4b6b1388-8d0e-4615-97f2-b7e4ff09bab1,,24/08/2023 11:22,24/08/2023 11:24,24-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
e6b316ec-a023-4bc3-9205-8997c97ab710,Inbound,Returns,Reverse Pickup Enquiry,,ff612a68-c787-455b-88ff-60866fb1e82d,,24/08/2023 13:58,24/08/2023 14:03,24-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
87dd3ea3-8836-422a-b90e-6524fb7f367f,Email,Order Related,Delayed,,8d4f10f3-597f-4871-88f3-c8e0f3ca308f,15/08/2023 08:51,23/08/2023 18:31,24/08/2023 12:23,24-Aug-23,KHARAR,LifeStyle,1551,,Anthony Cook,Noah Patel,Michael Lee,31-60,Night,5
e54043a2-8993-44c7-8393-9a54a36e3c7f,Inbound,Order Related,Delayed,Ok ok service but I had order an product and yet it not come so please improve your Delvierys,e6597416-4c65-40aa-bb22-5992dd605ca1,,24/08/2023 12:08,24/08/2023 12:09,24-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
7d152063-c9ab-4b1a-aced-a47f1b3c8c85,Email,Refund Related,Refund Related Issues,,8e35bfd7-28d2-478c-8242-9d76d6c47a9d,,24/08/2023 15:23,24/08/2023 15:23,24-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
2bc483ff-4e40-418c-94f3-9b113e47eec8,Outcall,Returns,Missing,Good,879be4ce-6f31-4834-8320-a92227da5bf5,,24/08/2023 14:55,24/08/2023 15:32,24-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
c637ead7-8cc3-40be-903c-31ab8e9f1e37,Outcall,Returns,Exchange / Replacement,,41c9d4f0-896a-45a8-ac1e-e1d09b63d8f3,,24/08/2023 16:04,24/08/2023 18:23,24-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
a8e09175-0796-4fb3-be37-bff6d8e2be6e,Inbound,Order Related,Installation/demo,,21575a3d-b83a-458c-ad55-ba2dde0e7b44,,23/08/2023 23:17,24/08/2023 01:13,24-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
eee7879e-8fa9-4a70-9f25-e5f606ec6044,Outcall,Returns,Wrong,,2b70b1f0-39e2-4ddd-be73-63399e294e4f,,24/08/2023 22:25,24/08/2023 22:26,24-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
59d205f7-7e74-4ca1-b375-71340bb3714c,Inbound,Returns,Reverse Pickup Enquiry,,0ba69c32-d4ac-4064-a1a6-0ce6b4cc8752,,24/08/2023 23:49,24/08/2023 23:57,24-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,3
ad145637-3e80-47fd-a9a1-0f1f0a7ee579,Inbound,Order Related,Delayed,,3a22c11b-c689-4961-90fa-4e45e6586b9b,13/08/2023 18:07,24/08/2023 09:17,24/08/2023 09:51,24-Aug-23,KOLKATA,LifeStyle,1474,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,3
4c88463e-36ec-435a-90ff-10a7420f4bd5,Inbound,Order Related,Customer Requested Modifications,I LOVE YOU,c55fac85-56b7-4b40-8fc1-8dee30b2a631,,24/08/2023 10:50,24/08/2023 10:50,24-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
400f1e28-5d0b-48b9-811c-963784ccfded,Outcall,Returns,Reverse Pickup Enquiry,Thanks alot,32d62016-b947-45dc-979e-192b733bd065,,24/08/2023 17:26,24/08/2023 17:27,24-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
0ea4322b-2dd0-4ad1-a811-88d2fde18b7d,Outcall,Shopzilla Related,General Enquiry,Good ,5839b24a-d13a-4e3c-aebc-66c3adc56045,,24/08/2023 21:00,24/08/2023 21:03,24-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
2fa768ae-e02c-46f5-b252-87a6b148dcff,Inbound,Product Queries,Product Specific Information,,b0bc9d59-b765-45c8-9929-6399f9a199ef,,24/08/2023 08:24,24/08/2023 08:31,24-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
3f4df76e-c860-4da2-9062-b8e6edc710d2,Inbound,Order Related,Installation/demo,,99db8e8a-5ed3-4662-b512-d6d2098c2567,,24/08/2023 10:16,24/08/2023 10:18,24-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,2
61633478-7d6d-4215-9b64-64e7b669989f,Outcall,Feedback,UnProfessional Behaviour,,234a4954-1ac5-4307-b458-10315e370914,,24/08/2023 11:45,24/08/2023 11:47,24-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
9195c091-ef19-4829-8a7e-f024f624b5c8,Email,Returns,Reverse Pickup Enquiry,,1f9f2797-2030-4c6c-a491-19e504878580,,24/08/2023 16:11,24/08/2023 16:23,24-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
451d4cc9-1a10-4141-8285-e3c8f1ace778,Inbound,Returns,Reverse Pickup Enquiry,,b811a3ba-91f9-41f8-84ca-6c35461930ad,,24/08/2023 19:16,24/08/2023 20:28,24-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7153de53-77b6-4176-9897-de841b55bb22,Email,Offers & Cashback,Other Cashback,,7622c11f-0648-440c-83d2-335a9cd7bafb,,24/08/2023 21:36,24/08/2023 21:38,24-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e9deb246-6995-4970-a096-ec2b65e65e65,Outcall,Returns,Return request,.....,30e2f171-af69-4e36-9885-37ccea2ebd8f,,24/08/2023 20:29,24/08/2023 20:34,24-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
3da1d793-7c4a-4584-9d77-dbe0dc992ef5,Outcall,Returns,Reverse Pickup Enquiry,Local quality another product dilivery ,742f4613-476e-41a7-814e-740b69b5d110,,24/08/2023 17:47,24/08/2023 17:51,24-Aug-23,,,,,Melinda Mills,Emma Park,John Smith,>90,Morning,1
af1c1bdd-61ad-42df-b330-3288f95131e9,Inbound,Returns,Return request,,62af57d3-281b-47b4-953d-1b351084ecb9,,24/08/2023 21:41,24/08/2023 21:44,24-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
6e5e0bd6-2058-4519-b806-5afdc6a8bb25,Inbound,Feedback,UnProfessional Behaviour,,2227bc73-d07c-4e7b-9d69-a60b5f650ad4,05/08/2023 23:09,24/08/2023 22:04,24/08/2023 22:15,24-Aug-23,NEW DELHI,Books & General merchandise,231,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
452c9b6c-ca97-4e6d-9725-230a642019cc,Inbound,Order Related,Order status enquiry,Good,f34c7e18-e532-490f-954f-40bb6395b011,,24/08/2023 07:47,24/08/2023 07:49,24-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
fb39b185-840b-499f-ae8c-3151103a3f12,Outcall,Refund Related,Refund Related Issues,,f0ab2e5a-3637-4ccf-b967-faa1dd119b8e,,24/08/2023 00:01,24/08/2023 00:02,24-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
50894cd2-ba4b-48e7-90cc-83b4173bef9a,Email,Returns,Reverse Pickup Enquiry,,84e2505a-8c84-470b-b2ae-ba0927fddb6d,,24/08/2023 17:19,24/08/2023 21:53,24-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
6143954d-52ae-435b-826f-fbaf68732e30,Outcall,Returns,Reverse Pickup Enquiry,Very good ,090db565-5172-4f32-92b3-903a067b9fb0,,24/08/2023 17:30,24/08/2023 17:32,24-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
206ba1ec-f82d-4bd5-bbc7-5a1b41ef702c,Inbound,Order Related,Order status enquiry,BUT DELAY OF SHIPPING PROCESS,d2e62f9e-2a81-411f-8526-50be2901a784,,24/08/2023 07:23,24/08/2023 14:42,24-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
c553a0f8-a1e0-4e81-87e6-ca2c98a5c27f,Inbound,Returns,Reverse Pickup Enquiry,,c6fbf01c-230d-4aaf-bf72-db93e3784f66,,24/08/2023 12:15,24/08/2023 13:20,24-Aug-23,,,,,Anna Lawrence,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
20fa7bd8-59af-4e1c-a701-55b830aa9bc8,Inbound,Cancellation,Not Needed,,42eb8094-5f05-4bc0-93a9-e1e809f1542f,,24/08/2023 13:13,24/08/2023 13:32,24-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
7bc7aabc-d1b7-4b01-a0ab-4b05155a81d3,Inbound,Shopzilla Related,Signup Issues,,9ee1d0e7-c17d-46e2-b8ac-fca120ff81e6,,24/08/2023 14:58,24/08/2023 15:04,24-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
3aaf01d7-b969-4bdc-99c8-754e63ce83ae,Inbound,Returns,Reverse Pickup Enquiry,,97b51385-c479-42f2-a4dd-44e9ebd1ca14,,24/08/2023 15:16,24/08/2023 15:21,24-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
a67c2527-e360-4d46-9363-34d899fa8b0f,Inbound,Product Queries,Product Specific Information,,6355fd1d-b9f6-4cd7-888e-6e42a5d71099,,24/08/2023 19:17,24/08/2023 19:27,24-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
14c8e7fa-6fd7-4b5a-a738-f4e0cbca2e67,Inbound,Order Related,Priority delivery,,a9cb55c7-9c5d-4406-affe-e6b1ffa57e1d,,24/08/2023 18:47,24/08/2023 18:51,24-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
06cf6f3a-23fe-4484-84a4-4e153174c4e5,Inbound,Order Related,Installation/demo,Fingerprint is not available ,49dc7e5f-65c4-4d9e-a01c-c77001e18027,,24/08/2023 18:25,24/08/2023 18:28,24-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
1856d2a6-55ff-4967-9a85-3301081c7bbf,Inbound,Returns,Reverse Pickup Enquiry,,a834ed62-7911-4d6c-83cf-d835837dbb07,13/07/2023 06:56,25/08/2023 07:35,25/08/2023 15:43,25-Aug-23,NEW DELHI,Electronics,1599,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
70949299-078d-4ba9-8a20-b6b5dfd24294,Inbound,Returns,Reverse Pickup Enquiry,,27c5d377-ba78-4411-895e-59aef0a513f0,,25/08/2023 17:00,25/08/2023 17:02,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
bf555fc6-1288-42f0-90de-a53a73eb0103,Inbound,Returns,Reverse Pickup Enquiry,,779eb786-dd30-49ee-bc02-973ca1ebf898,,25/08/2023 15:21,25/08/2023 15:28,25-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
bcccaff7-17a1-475b-af8d-9631ab3c8b0b,Inbound,Shopzilla Related,General Enquiry,,b26d05da-7fd8-44a3-a7b2-b174e0c3197f,,24/08/2023 23:49,25/08/2023 02:37,25-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c07f29e4-942a-4b2a-98c0-1884e6133d2b,Inbound,Returns,Reverse Pickup Enquiry,,471b8438-e6eb-4feb-9657-9e66a76d629c,,24/08/2023 19:04,25/08/2023 15:36,25-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
4e5a768f-b126-4ca8-b332-1bd07f3656bf,Inbound,Returns,Return request,,e8a9ed85-fc86-42ed-8100-92781ff26375,,25/08/2023 17:57,25/08/2023 17:59,25-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
ad5aea7c-90ea-4510-bce7-e352931a6d57,Inbound,Shopzilla Related,Shopzila Premium Related,,1e645b3f-0568-4d2e-a592-c2502c1da146,,25/08/2023 11:39,25/08/2023 11:53,25-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
00f5e486-fc09-4072-a363-02d42fb56169,Inbound,Returns,Reverse Pickup Enquiry,,cf5d95bd-dc46-4174-896e-88005a32d956,,25/08/2023 15:44,25/08/2023 17:56,25-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f781014e-115c-4f3d-be9c-227fbe2bab85,Inbound,Returns,Reverse Pickup Enquiry,Problem not solved ,51d7e831-cadf-49a0-982e-a07546c96e6f,,25/08/2023 18:55,25/08/2023 18:58,25-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,1
73f2c886-4e6a-4ac0-bc83-99094a650a57,Inbound,Returns,Technician Visit,,70e4b4fe-bc4b-4066-8392-8dac944ef49e,,25/08/2023 18:01,25/08/2023 21:20,25-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
c7f5ca4d-5b63-4fb0-b17b-5d93e950da40,Inbound,Returns,Reverse Pickup Enquiry,,5a097691-f1ee-4f45-8fb3-f9c295275905,,25/08/2023 07:00,25/08/2023 07:04,25-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
3d50b588-cd2c-4986-876b-8f659b2343de,Outcall,Order Related,Delayed,,f8e3361f-186d-44a6-bafb-0ad92affd4ff,07/08/2023 23:11,25/08/2023 00:34,25/08/2023 00:34,25-Aug-23,THANE,Furniture,335,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
55efdbd8-5fb7-434b-9691-935e59f590f5,Inbound,Returns,Return request,Please ?? return ,aaf80059-52c5-4989-bd8d-e8467835969b,08/08/2023 13:23,25/08/2023 16:13,25/08/2023 16:25,25-Aug-23,PATNA,Electronics,1999,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
c67bb2bd-7286-46d3-8e8b-43049b60d8d6,Inbound,Order Related,Invoice request,,3ba4cc0c-df55-4ed3-9293-6f271b604265,,25/08/2023 17:33,25/08/2023 17:35,25-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
1baccf3e-4e44-4eda-962b-f446a8887260,Inbound,Returns,Reverse Pickup Enquiry,,4035c1be-7299-429f-a3b4-4810eaf77193,,25/08/2023 14:05,25/08/2023 14:07,25-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
91eb04ab-32e4-477a-a21b-a39e0ab6428e,Inbound,Returns,Reverse Pickup Enquiry,,550c30b8-bff2-4914-a0b5-a402c3ca2688,,25/08/2023 13:44,25/08/2023 13:45,25-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
ea341773-06be-4d1d-852f-63ed6bbfd6f5,Inbound,Refund Related,Refund Related Issues,osam ,7d32dc05-5014-4a0a-9174-8ca6f1c7c3eb,,25/08/2023 15:12,25/08/2023 15:13,25-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
d76d1154-7a61-4942-9508-884f2d51ed2d,Inbound,Returns,Reverse Pickup Enquiry,,c04dde57-ec96-4e93-9706-ec84b11b51b5,,25/08/2023 21:35,25/08/2023 21:38,25-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
dc99247d-43f6-416a-b0a9-eaa8071c7c9e,Inbound,Feedback,UnProfessional Behaviour,He is very polite.,19c988d4-4761-40c7-ab29-09d49de7bde4,,25/08/2023 00:51,25/08/2023 00:53,25-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
51ae2867-6732-48c0-9296-69e255eb324a,Inbound,Returns,Fraudulent User,,f05ae895-cdee-4b5d-844d-bd67659be7b0,04/08/2023 14:55,25/08/2023 12:38,25/08/2023 12:49,25-Aug-23,KANPUR,Home Appliences,12499,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
26ecc20b-f719-409e-a536-caa42cdcdefb,Inbound,Order Related,Order status enquiry,Nothing,6c624a83-3163-4e76-ba84-99b0fb2f1474,,25/08/2023 18:28,25/08/2023 18:29,25-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
d5b27ccb-d366-43ee-ac4e-d1bedd490492,Inbound,Order Related,Order status enquiry,,964d1062-5631-4383-a694-12434910fa0c,,25/08/2023 08:51,25/08/2023 10:03,25-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
665b0b45-bfd6-4545-ab13-04d3d852bf1d,Inbound,Offers & Cashback,Other Cashback,,589c1802-7a0b-4488-bd1a-a4af741ad38d,,25/08/2023 07:15,25/08/2023 12:19,25-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
e126b667-ceae-4f6d-bcfb-9934e7a15fe4,Inbound,Returns,Reverse Pickup Enquiry,,cd84fb0b-ea9b-4f87-94f7-4055f42c8960,,25/08/2023 19:17,25/08/2023 19:18,25-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,3
0a751a02-77ca-4848-a837-047d6da6069e,Inbound,Returns,Reverse Pickup Enquiry,,83f4a23f-8a4a-4577-87eb-27bb70f15095,,25/08/2023 18:23,25/08/2023 18:27,25-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
151c9048-2e2f-40f9-ac8e-4d5556261187,Outcall,Product Queries,Product Specific Information,,3b83e6d1-2cb5-4134-9034-fbb08e6cf40c,,25/08/2023 12:03,25/08/2023 12:06,25-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
94c06945-4365-41db-bca4-13e2f79d4f6a,Inbound,Refund Related,Refund Related Issues,,abaf2b03-4e68-4aed-a5bd-8779f0d693a0,09/08/2023 23:18,25/08/2023 22:48,25/08/2023 23:02,25-Aug-23,KOLKATA,Home,214,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
7b444c88-7373-4d36-97e8-cc7d5d98e139,Outcall,Order Related,General Enquiry,,33db65f0-7ef5-4921-9ec9-67f1bcdaa434,,25/08/2023 14:27,25/08/2023 14:33,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
1a0a8b59-8e48-4d95-81df-25e909a41a9b,Inbound,Returns,Reverse Pickup Enquiry,,da972e0b-de54-49f2-a7a2-1fc3b1661717,,25/08/2023 10:39,25/08/2023 10:41,25-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
d4ae3f89-1c40-47d9-99f4-d864bbdbae69,Inbound,Refund Related,Refund Related Issues,,0e718555-fad9-4614-bc61-3beb6f707aa2,,25/08/2023 08:54,25/08/2023 09:03,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
753df0b2-e185-4af9-8858-df26d880a5fe,Inbound,Shopzilla Related,General Enquiry,,74d57389-74fb-447c-b7f6-fbd9cef16cee,,25/08/2023 11:09,25/08/2023 11:29,25-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,3
2ee67c3e-ba6a-4592-b00c-99b2248d59e3,Inbound,Refund Related,Refund Enquiry,,5ae14218-95d8-45ea-996b-38d7c2d3bbd1,,25/08/2023 18:48,25/08/2023 20:45,25-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,2
90c312f2-cd72-49e6-a17c-dc7042adc96f,Outcall,Order Related,Invoice request,,03fcbc7c-0e20-4862-a39a-c662ac835cc0,,25/08/2023 21:08,25/08/2023 21:20,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
27d306f0-0d86-4b50-8043-e2bdc0f1f8c1,Inbound,Order Related,Delayed,,ac3c09b2-6244-446d-9bf3-1e021168b9f2,,25/08/2023 19:29,25/08/2023 19:30,25-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
17ffedf7-6877-4da5-9a80-bf4c8dff854d,Outcall,Returns,Reverse Pickup Enquiry,,ec0e03d0-8131-4119-b7b9-ef1a64a78f02,,25/08/2023 19:04,25/08/2023 19:26,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
daeb304b-d8db-4158-8bf9-6137f4fe9336,Inbound,Returns,Reverse Pickup Enquiry,,d8287f8f-a25b-459e-93f5-ea90e7385c49,,25/08/2023 15:45,25/08/2023 16:14,25-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b78dbb4d-78af-40a0-857e-d5ea3a39a564,Inbound,Product Queries,Product Specific Information,Support good ,d6b38710-ccf3-467a-8449-77c7e195770b,,25/08/2023 21:04,25/08/2023 21:14,25-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
767a85c8-b109-4793-90c0-7c6156098fb9,Inbound,Returns,Return request,,6fa91988-37ce-49aa-a5d0-6b0fc327b158,,25/08/2023 10:06,25/08/2023 10:10,25-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,4
0115fef7-8fb7-4483-bde1-a3c54f7285c2,Inbound,Returns,Return request,,018748e4-5b67-4d38-9ad8-39d05a64e816,,25/08/2023 14:55,25/08/2023 15:03,25-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ac118bac-7aad-4670-a4f2-f743f6718d70,Inbound,Order Related,Order status enquiry,,2989c25a-c3b2-4b3a-a2a0-01cf23820616,,25/08/2023 12:02,25/08/2023 12:09,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
7eaf5516-4a9d-460f-9773-dc3d9159c535,Inbound,Returns,Reverse Pickup Enquiry,,ab6ad374-06f7-426d-b969-9788e2eb839a,,25/08/2023 18:29,25/08/2023 18:44,25-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
d5f92b96-90ba-4ab8-a424-d7b5271ff84c,Email,Returns,Reverse Pickup Enquiry,,cdab4061-d808-4cb4-bfdc-2801ae1182cf,,25/08/2023 20:31,25/08/2023 22:32,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
38f5ba37-c27d-4cb7-b66c-1cc98f394982,Inbound,Order Related,Order status enquiry,,eec7ffe8-e291-4136-a991-f45b0b0fdf39,19/10/2022 17:36,25/08/2023 11:21,25/08/2023 11:24,25-Aug-23,AGRA,Electronics,1899,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
5d4e3603-2591-4b8a-ba43-ef86460e0c16,Inbound,Returns,Reverse Pickup Enquiry,,3ba8e553-5244-42de-9c9e-702741a3b6d5,,25/08/2023 16:59,25/08/2023 17:00,25-Aug-23,,,,,Scott Murphy,Olivia Wang,Emily Chen,31-60,Evening,4
d019721b-6806-4b5e-a5a1-ec59e2856b64,Inbound,Returns,Reverse Pickup Enquiry,??????,079c9bae-7588-437c-a1e7-b658b7666a8c,17/07/2023 17:14,25/08/2023 11:00,25/08/2023 11:02,25-Aug-23,GARIVIDI,Electronics,1599,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
66305963-7ee6-4d2c-9d78-498cc4e86d28,Inbound,Shopzilla Related,General Enquiry,,70af14dd-92cd-4669-af59-769cec44624e,,25/08/2023 12:30,25/08/2023 12:47,25-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
529a2c51-766f-449e-a544-ae51a53cd20a,Inbound,Order Related,Order status enquiry,,89ad12e3-77a1-43c4-8bae-5dd98d815adc,,25/08/2023 20:58,25/08/2023 21:43,25-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
6064c2ca-c4e5-49b8-b05b-6dba2a0e4e9c,Inbound,Returns,Reverse Pickup Enquiry,,1b17deff-f573-41be-9c66-5e13dab44f31,,25/08/2023 21:37,25/08/2023 21:37,25-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,4
a669eeb7-f41a-4b0b-85fa-5dbd8dc58a0e,Inbound,Shopzilla Related,General Enquiry,,32fb548d-a403-40c2-96a9-3d8f8a987f08,,25/08/2023 20:18,25/08/2023 20:21,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
a1f652e2-9b7b-4ef9-b478-39a8f809fded,Inbound,Cancellation,Not Needed,,e097b82e-7b6d-42d3-a06f-6ef79ccbf1da,,24/08/2023 11:54,25/08/2023 06:38,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
a161433e-2b12-4c15-beb6-bb254b22b6a5,Inbound,Order Related,Order status enquiry,I raised my issue on 14 of august till from that date my issue remains unresolved.. I received the product without invoice and packing.. When i complaint about that issue you people delay... Shopzilla the worst app. As well as all members are thieves,1000f0bd-6cfd-4faa-aa77-0b537910bba0,08/08/2023 19:25,25/08/2023 14:33,25/08/2023 14:54,25-Aug-23,SHOPIAN,LifeStyle,2447,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
9073c72d-f547-4a84-84f2-a880651dc536,Outcall,Returns,Reverse Pickup Enquiry,,45146db9-67c0-4b48-8cb1-1365e0a146bc,,25/08/2023 18:27,25/08/2023 18:28,25-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
4eca0f82-4fde-4385-82e1-477fae16f20d,Inbound,Returns,Reverse Pickup Enquiry,,33e137ae-59b2-4ebb-b3c8-0f5c21d143ad,,25/08/2023 07:57,25/08/2023 07:58,25-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
f33c5b25-9005-4589-8216-c085020cc990,Inbound,Returns,Reverse Pickup Enquiry,,20597deb-c39a-4370-821c-ecd030686268,,24/08/2023 18:14,25/08/2023 11:15,25-Aug-23,,,,,Timothy Frederick,Brayden Wong,Michael Lee,>90,Afternoon,5
f2671b2c-62b0-4dbb-93f3-9705f3a41cd6,Inbound,Returns,Reverse Pickup Enquiry,,33fc4681-bc26-4d25-9dec-d479417edb30,,25/08/2023 09:53,25/08/2023 10:19,25-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
b5ef5d08-871b-4e2d-b58f-09f8576bc6a4,Inbound,Shopzilla Related,General Enquiry,,7e1d4787-0271-4492-9284-df8ad273cf9e,,24/08/2023 10:44,25/08/2023 09:37,25-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
170b4bae-456a-43e5-b6ef-d3da1d0f62c8,Inbound,Returns,Missing,,a1a88a4c-950b-4ba2-a96d-9bdf60f4c661,,25/08/2023 10:01,25/08/2023 10:06,25-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
520e3d32-49a0-43c0-a55e-359e43c43d45,Inbound,Returns,Reverse Pickup Enquiry,,5a2c34e7-d532-4d71-90c0-83ff2def7c3e,,25/08/2023 17:03,25/08/2023 17:04,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ea502810-8203-4bf9-a81e-fe893f2051f1,Inbound,Returns,Reverse Pickup Enquiry,,7b864214-41ef-4e98-8ccd-a2298f0986dd,,25/08/2023 21:57,25/08/2023 23:51,25-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
66ab6657-fee1-40d4-878f-6c37a0b5a250,Inbound,App/website,App/website Related,,bc4b2ac3-399a-4a68-b0ab-9a48c53829af,,25/08/2023 20:45,25/08/2023 21:02,25-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a4680f92-75d7-47c3-aa8c-da1c1fa288f4,Inbound,Returns,Reverse Pickup Enquiry,,1f5eb883-3e80-45e8-af0a-e36abd2d1e33,,25/08/2023 13:28,25/08/2023 13:36,25-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,2
db20d92d-507f-481f-8adb-8c26c47deb6a,Outcall,Returns,Reverse Pickup Enquiry,,006318cf-ab6a-4af2-8f58-784a39e85b3c,,24/08/2023 16:04,25/08/2023 11:00,25-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,4
3f93f369-96ac-4ad5-8a05-3c7f0e3c203a,Inbound,Returns,Reverse Pickup Enquiry,Achha ,0db4fdaf-9dee-457d-a627-8c26d1def6e7,,25/08/2023 16:18,25/08/2023 16:24,25-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
b2299d5b-a65c-4597-b8f6-a20b002bca3e,Email,Order Related,Delayed,"Kindly senstise your delivery associates to behave politely with the customers, your delivery associate Mr.   was very rude today",0b49d1b8-1f0d-4bc8-bd55-e3e830a8d27a,,25/08/2023 16:35,25/08/2023 16:58,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
9309772d-603e-4c59-b3b5-b5de46c7e025,Inbound,Returns,Exchange / Replacement,My issue not solved ,ed33865f-ec06-4c44-88a6-6b1e725bc0c7,,25/08/2023 16:25,25/08/2023 16:33,25-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
4345d9c1-fc3b-45ce-b34b-22c8caef0e06,Inbound,Order Related,Delayed,,3b049fb7-cd3e-4f58-b56a-b8f88213c650,,25/08/2023 14:59,25/08/2023 20:52,25-Aug-23,,,,,Ashlee Johnson,Zoe Yamamoto,Emily Chen,>90,Split,5
500e6224-91b5-4ef5-8cb5-a468e60cc239,Inbound,Returns,Fraudulent User,The consultant was very quite and polite and listen my problem properly and solve it very easily.. thankyou Shopzilla ,2feef9b3-d791-48f4-850a-9487b0ebeac7,,25/08/2023 14:09,25/08/2023 14:19,25-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
92ea9bd8-860a-42a2-8a09-ac3b96b85b3f,Inbound,Order Related,Invoice request,Flexible services and facilities needed. ,fd29ae3b-99f8-41da-a0c1-5d33e33951e3,,25/08/2023 15:54,25/08/2023 16:01,25-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
04c58f2e-4d2f-474e-9b09-ef1184d8221b,Inbound,Returns,Return request,Very Good,0e11c2b2-e93a-4c88-ab40-751774c76fdb,,23/08/2023 20:31,25/08/2023 21:01,25-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
0b153fc3-9e79-4762-b2b9-7ad1df0b346a,Inbound,Returns,Return request,,57d9a3cc-4348-4f94-9a77-eb848fa95ef8,28/07/2023 17:45,25/08/2023 17:37,25/08/2023 17:40,25-Aug-23,NEW DELHI,Electronics,999,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
1f2d852f-75e3-45a0-89b3-ce9f8139bb43,Inbound,Order Related,Order status enquiry,,c43e2a81-ad6b-46d4-a5e7-5598ebdda61f,,25/08/2023 13:55,25/08/2023 22:18,25-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
35f6941e-6101-4589-9f59-860c189e3f73,Outcall,Shopzilla Related,Account updation,,734e19ae-39e0-4c7d-ad11-92592cb7d964,,25/08/2023 09:19,25/08/2023 09:22,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
35f43d2e-617c-4c6c-bf88-26050aadc39d,Inbound,Returns,Reverse Pickup Enquiry,,325fc1ff-2439-4cee-93ce-72f57e66ebe2,,25/08/2023 09:08,25/08/2023 09:10,25-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
3f925c3b-edf9-4a4b-828c-0bf16dd8baa8,Inbound,Returns,Return request,,ea212a08-e712-4f71-8819-ab0d7b69d343,,25/08/2023 17:21,25/08/2023 17:25,25-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
aca6bc46-6ca5-4f2c-9fd9-dddd378c031b,Inbound,Returns,Reverse Pickup Enquiry,,24f0dfa2-c4b4-417f-a0c7-1a6fba0b4059,04/08/2023 00:10,25/08/2023 22:58,25/08/2023 22:59,25-Aug-23,JAIPUR,LifeStyle,1999,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b9f5955c-c476-4b58-bcf2-030b2484097e,Inbound,Returns,Reverse Pickup Enquiry,,b24e927b-4242-434d-ae45-6a187996b59a,13/08/2023 15:20,21/08/2023 20:01,25/08/2023 12:47,25-Aug-23,THANE,Affiliates,385,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
e9284ba5-6dae-4b08-9e7f-3b7ab8429fb8,Inbound,Returns,Missing,Improve missing packaging problem ,28b15117-9e29-4249-a981-dceec40f67ed,,25/08/2023 08:56,25/08/2023 11:45,25-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,1
05f06aec-2ebc-4eb3-a146-7cfc549bbe2d,Inbound,Product Queries,Product Specific Information,,fb746a9a-46e0-453b-a6ac-111b399c956f,,24/08/2023 22:12,25/08/2023 12:12,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
cebd5955-c5a5-437b-9a01-17d7151a7ecc,Outcall,Shopzilla Related,General Enquiry,,7c6a8a3d-f0a0-4388-a5d2-de0d13fe7d6c,,25/08/2023 19:24,25/08/2023 19:25,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,3
c1d360f1-4aae-42eb-859b-acf14cf97472,Inbound,Order Related,Installation/demo,,0bf24db7-f302-438e-a873-7851e683c450,,25/08/2023 12:35,25/08/2023 13:42,25-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,2
9978e6de-480c-4a30-8523-479531ec0bc1,Inbound,Payments related,Online Payment Issues,,c1d07653-3a59-418c-b05f-acf6e7b1ace4,,25/08/2023 09:44,25/08/2023 09:46,25-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fc809357-0de8-4bba-8119-00f5d613f9b3,Inbound,Feedback,UnProfessional Behaviour,,7d64e086-801e-4522-9dee-3b194ade810c,,25/08/2023 07:33,25/08/2023 08:31,25-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
c7fc5e2e-b1de-4e60-beca-d883acc4da73,Email,Returns,Reverse Pickup Enquiry,,747e9129-c7a2-4e98-b0b6-c1f379e6e65d,08/08/2023 01:20,25/08/2023 00:07,25/08/2023 05:37,25-Aug-23,NANDED,Home Appliences,5789,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
b0d744be-f979-43b1-ae75-d855a497a04b,Outcall,Order Related,Installation/demo,please solve problems,923b7b1d-8bea-4209-9de9-9a7ab687ebd9,,25/08/2023 10:10,25/08/2023 10:37,25-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
e968553a-189e-40d0-a3ae-8e3923c1c10b,Inbound,Order Related,Unable to track,Please ease to connect Customer care this is very important ,27bef11f-0d19-4bea-b6db-6b18a4fe1910,,25/08/2023 13:08,25/08/2023 13:20,25-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
dc797aef-76e5-4661-b220-139c5d981f06,Outcall,Order Related,Order status enquiry,,e2c6a638-ac75-4b49-84c7-a044061fde20,,25/08/2023 15:23,25/08/2023 15:28,25-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
2c469586-cf2d-488d-8862-d6380150ab27,Inbound,Cancellation,Not Needed,,257cd55c-8d9d-4886-958d-bb33196ce7fa,,25/08/2023 23:54,25/08/2023 23:56,25-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
a8d9a2bd-e859-4abe-9218-1e430d20f37b,Inbound,Returns,Missing,Try to check before packing.,3804f730-d2d0-49e1-b74a-d39e7d48902a,,25/08/2023 15:46,25/08/2023 15:52,25-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
98546f17-ca0f-4505-af60-7bed8e903603,Inbound,Order Related,Delayed,,52f01c98-aa6a-4445-8df6-f237d436509c,20/08/2023 20:40,25/08/2023 15:20,25/08/2023 15:21,25-Aug-23,HYDERABAD,Books & General merchandise,206,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
ea211478-ebee-4777-9243-ae8f8707f43a,Email,Order Related,Installation/demo,,fbcc700a-f6ae-4e60-8167-24d2cc183d7a,20/08/2023 15:37,25/08/2023 09:03,25/08/2023 09:25,25-Aug-23,ALLAHABAD,Home Appliences,13499,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
2cca1b77-1e0f-420e-8777-51009ad8fa2a,Outcall,Order Related,Order status enquiry,,674823e1-07e2-4a44-ace0-a814f989c88a,,25/08/2023 17:15,25/08/2023 17:15,25-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
126c60a0-eb70-4dd4-93d8-4f379e3f0298,Inbound,Order Related,Delayed,,83efbeee-ddef-4077-81b7-0ac5c2c8d0d3,,25/08/2023 19:34,25/08/2023 19:39,25-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
538f398f-23ec-40e4-996c-48754950669d,Inbound,Order Related,Delayed,"Rajat jee very good person, he replay my confidently regarding my issue. ",e9f2da00-c290-43ff-b59e-b0c612f7a46b,07/07/2023 08:21,25/08/2023 13:38,25/08/2023 13:40,25-Aug-23,MUNGER,Books & General merchandise,392,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
a301d74f-3536-46d9-8f66-2b357e0c6892,Inbound,Returns,Reverse Pickup Enquiry,Good ,867cfdf9-5fb7-477b-a9e4-eafb1f48ad97,,25/08/2023 12:30,25/08/2023 12:32,25-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,3
67bc0980-6405-4e6d-a80b-fbcd0c03b6a7,Outcall,Refund Related,Refund Enquiry,make some policies for customer,07a425bf-094b-40d8-8614-673b5f2e88b0,,25/08/2023 11:36,25/08/2023 11:39,25-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
fa84be19-135a-4f07-bb87-e3704b3909e8,Outcall,Shopzilla Related,General Enquiry,,59028e14-deb3-47ba-af5b-6741e35df3ef,,25/08/2023 18:18,25/08/2023 18:24,25-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
318c62d0-c147-4b78-8983-df21fbf7d047,Outcall,Returns,Reverse Pickup Enquiry,,ec6e8892-f6f4-4ce0-baed-8247ee18ecd5,11/07/2023 16:55,24/08/2023 18:56,25/08/2023 09:31,25-Aug-23,MAIHAR,Home Appliences,7790,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
d299ab31-f5d5-44d6-bba3-6dd26667b958,Inbound,Returns,Return request,,e43093cf-d91f-424f-9f93-3220d6903b83,,25/08/2023 19:11,25/08/2023 19:17,25-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
417ee8cd-198f-4870-8ffb-e6aa05c1d9bf,Outcall,Returns,Reverse Pickup Enquiry,,0fe20ceb-9839-48cb-86d1-0f7633be5782,,25/08/2023 12:40,25/08/2023 12:42,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,3
f6f17607-0d5c-4c1d-8264-8aecb1a8a727,Inbound,Returns,Reverse Pickup Enquiry,,c8ba9a5f-f8ce-46a2-a96a-059f102ca472,,25/08/2023 15:15,25/08/2023 18:11,25-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
cdb16bc1-ec79-4b5a-990b-cab5174a7f80,Inbound,Returns,Reverse Pickup Enquiry,Good ,5f2772d4-a5c8-4dd9-bb91-c25a8829706b,,25/08/2023 15:02,25/08/2023 15:05,25-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
112c6ec0-3d88-498f-bbdc-bfbf90929d0e,Inbound,Returns,Wrong,Good ,44d7cb5e-cd8f-45f2-8ea9-b43558581c8b,,25/08/2023 14:58,25/08/2023 18:11,25-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ee8ce020-0c00-4f24-845d-ea3d942268f8,Outcall,Returns,Return request,,fbe8f19e-63c7-4991-9c7d-e17154b9b29e,,24/08/2023 22:03,25/08/2023 17:30,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
e1dfb181-f671-4453-8ef9-a0d7a23b440e,Inbound,Returns,Fraudulent User,,e6aff06b-5919-4ead-a077-ccd0da0d8e0f,,25/08/2023 09:30,25/08/2023 09:31,25-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
118bb32d-ad7b-4097-abbf-a49351f586b5,Inbound,Returns,Service Centres Related,You are cheating with customer. Your market place sellers sell second hand device ,70122fe0-d60e-4294-9fc3-e4752bd3e6cb,,25/08/2023 13:43,25/08/2023 21:16,25-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,1
ea130261-c7d8-4095-89d4-cc3181f0fbb7,Outcall,Returns,Reverse Pickup Enquiry,improve not to have issue only,55ac0d75-0689-494c-a5aa-bb02be2c4447,,24/08/2023 10:30,25/08/2023 15:02,25-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
a5185f0f-e4b2-4249-b362-7ec1e42e2860,Inbound,Returns,Return request,,7afb3086-0a16-472c-8e54-d0839e9e180e,,25/08/2023 21:01,25/08/2023 22:41,25-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
72634d9c-3979-4eba-b465-25be902c221e,Inbound,Returns,Reverse Pickup Enquiry,"My problem still not solved, but he suggested one solution that I need to try again after delivery of the order ",7c47e470-0092-4876-93b8-069cb7cb2610,,25/08/2023 20:37,25/08/2023 21:11,25-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ff5ff11a-5579-4582-a083-08d554a537db,Inbound,Payments related,Online Payment Issues,,ffb440fd-1b9a-4cbb-90a4-95c2cfa7611b,,25/08/2023 13:41,25/08/2023 13:42,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ae29b9c0-a0fa-485e-ac71-6fe4118e18b2,Inbound,Refund Related,Refund Enquiry,,819cfe72-436f-4a49-adfe-59598ba14c8a,,25/08/2023 21:21,25/08/2023 21:23,25-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3764961d-46ca-4e87-b196-1712ab9a4080,Outcall,Order Related,Invoice request,,e43bc329-bc1b-4188-9493-5d7c8b3fd41b,,25/08/2023 18:13,25/08/2023 18:24,25-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
9c5beb6a-3654-4e63-8e81-cc78799789d4,Inbound,Order Related,Installation/demo,,bd0d17c6-2756-4dd7-b1f4-d902f19d6858,,25/08/2023 13:10,25/08/2023 21:07,25-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
545f3ef8-0e48-4073-bd46-33714edb0872,Inbound,Returns,Reverse Pickup Enquiry,If return is not possible by company policy then replacement must be their with other items so than people's hard earned money must be utilised should not be like waste.,5ac58aca-6356-4f4c-89e8-2d6eef2da37d,,25/08/2023 10:01,25/08/2023 10:03,25-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
33e612ff-5556-4ac7-8a93-f243cd72eeff,Inbound,Order Related,Delayed,Very popr,0c67136b-d14b-4b00-a765-cbb884ff6a5d,19/08/2023 06:56,24/08/2023 18:03,25/08/2023 09:38,25-Aug-23,GAUTAM BUDDHA NAGAR,Home,145,,Cole Moore,Emma Park,John Smith,31-60,Morning,1
871cdae4-c82c-4eb8-8698-7d6788ad3fed,Inbound,Returns,Reverse Pickup Enquiry,,1349f550-3fd6-47eb-956b-13c882c8d40b,,25/08/2023 16:43,25/08/2023 19:36,25-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9c664112-f338-45cf-9c11-d13d4b45c557,Inbound,Returns,Return request,Thanks a million sir bhaut   karke aur mera problem bhii solve hoga mere   Shopzilla team all thanku ,ed517bbc-ce01-4768-87d4-cf4502b92ded,,25/08/2023 12:30,25/08/2023 12:38,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d2e9239b-aee6-4a60-aa1a-b1420dc1df68,Inbound,Order Related,Order status enquiry,........,7667d669-4505-4189-ba8d-de6d576bd5ba,,25/08/2023 18:51,25/08/2023 18:52,25-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e18399c1-37cd-4060-aa1b-a8c3ba472962,Outcall,Order Related,Order status enquiry,,82b1b14e-d0c4-4e35-b829-bd218780ebe0,,25/08/2023 11:27,25/08/2023 18:19,25-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
e84be03c-fe98-46c4-bb69-f48c79b3955c,Outcall,Returns,Service Centres Related,,e86b7be5-8838-48b6-aefc-cffaef7f4a56,,25/08/2023 18:52,25/08/2023 19:06,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8f180eec-5403-4c3d-b6fa-ca6260f32b8b,Outcall,Feedback,UnProfessional Behaviour,Nice balak,dfcf8293-defd-4921-b7b6-85231ce397be,,25/08/2023 10:35,25/08/2023 11:41,25-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
270c3e39-1e5f-4894-b5ef-66f1b08dd3e8,Outcall,Returns,Return request,,e79b4c17-aca7-4923-ac7f-403f9197409d,,24/08/2023 21:23,25/08/2023 10:37,25-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,4
4d7556f9-bf4d-4ed5-95df-1004c847f560,Outcall,Refund Related,Refund Related Issues,,1ffe0f1c-b0bf-47e4-a18e-e4b26cf21a5e,,25/08/2023 19:01,25/08/2023 19:05,25-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
b402f5e8-faac-4d11-955e-530ddb0764a8,Inbound,Returns,Wrong,,ea6595d8-921b-4420-a672-531c3b038645,,24/08/2023 14:55,25/08/2023 10:28,25-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
aadbd4cb-cb57-4042-819c-c96e16ea43a7,Inbound,Returns,Reverse Pickup Enquiry,Make refund policy easier ,6b401d6b-9177-459c-b248-99d2ed4fc1bb,05/08/2023 21:54,25/08/2023 17:21,25/08/2023 17:26,25-Aug-23,CHENNAI,Books & General merchandise,169,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
f957b994-3ebc-4397-a9d6-bca4045c210c,Inbound,Returns,Reverse Pickup Enquiry,3 Time complaint ragister but   no solution ,63e263d3-09ca-4ce7-8da8-a35b18ac8912,,24/08/2023 18:59,25/08/2023 06:54,25-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
26f2f0dc-2044-4309-8fb5-f6af7b54d419,Inbound,Feedback,UnProfessional Behaviour,,b46d5295-bc64-44bb-8b19-14b5908a7790,,25/08/2023 18:50,25/08/2023 19:05,25-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
b2a7e60f-eb67-4bbb-bde1-cfc33709ed26,Outcall,Returns,Exchange / Replacement,,34b6732f-a57d-4da4-b939-8e713e306777,,25/08/2023 21:19,25/08/2023 21:27,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
9302a5e2-43f9-4bb5-8c78-e42426cbd4f5,Inbound,Shopzilla Related,General Enquiry,,ba07cc23-a29a-4755-8c84-c3ee3ffe32eb,,25/08/2023 10:55,25/08/2023 10:59,25-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
9d4be2fd-e4e1-42c1-8ebb-fe2a3a39a6c2,Outcall,Returns,Service Centres Related,Very good ,caa57eeb-5ed5-465e-af37-cc1303933eeb,,25/08/2023 09:02,25/08/2023 09:06,25-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1d2eace6-4162-4c43-86e4-645d5308db91,Inbound,Order Related,Delayed,Thank you for helping me ??,0944c78e-54d5-46b9-9281-e76eb9f443fc,17/08/2023 10:16,25/08/2023 20:30,25/08/2023 22:01,25-Aug-23,NOIDA,Books & General merchandise,972,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,4
12cb2728-25d9-4dd9-b88e-5e78669e10c7,Inbound,Returns,Reverse Pickup Enquiry,,ace535ac-aa71-4c5c-b9bb-d933343d68b0,,25/08/2023 16:28,25/08/2023 16:31,25-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
873aaf37-f9f7-469c-b9d1-2d417b1272a3,Inbound,Shopzilla Related,Account updation,Good ,7e468fb2-921e-4d39-8cfb-5013d348fc03,,25/08/2023 13:26,25/08/2023 13:34,25-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
98836cca-d828-42fe-be9a-0b973d586459,Inbound,Feedback,UnProfessional Behaviour,,76faa3ca-21c7-4808-ad72-c407303952e1,,25/08/2023 17:29,25/08/2023 17:46,25-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
29b9053a-ab95-4602-a1d0-cccc66bd04e8,Inbound,Returns,Return request,Nonsense item third class package packings is very bad and 1 rakhi is broken ,790d1748-4684-49b8-83ed-e9c835536125,,25/08/2023 20:00,25/08/2023 20:02,25-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8d1385df-5d7d-49e5-95e5-8a9a89816fd4,Inbound,Payments related,Online Payment Issues,,3839251f-024f-41ef-b3d3-3576204cce8a,,25/08/2023 23:31,25/08/2023 23:32,25-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
eff4e773-880c-49e7-b974-2a5b8c70acfd,Outcall,Returns,Reverse Pickup Enquiry,I required my refund amount of 597,a6a98a1f-888f-4b33-af04-b90af494da17,25/07/2023 16:42,25/08/2023 22:47,25/08/2023 22:51,25-Aug-23,BANGALORE,Books & General merchandise,597,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
c2cc4369-eee8-452f-835b-e7b1f6e379f9,Inbound,Returns,Reverse Pickup Enquiry,,f67a6286-acbe-4527-933d-b4daf79bfdb1,,25/08/2023 20:20,25/08/2023 20:22,25-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d8abf354-6e20-413b-88e9-ba3e885fdc1e,Inbound,Returns,Missing,,3a1db020-8d9b-4979-b079-b934de3f274e,,25/08/2023 21:20,25/08/2023 21:24,25-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
072173b1-bb65-4de9-b4c1-4752c0ec5c35,Inbound,Returns,Return request,Ok,26c19bba-1133-40cc-baa3-b8ce4edfbddf,,25/08/2023 15:34,25/08/2023 17:04,25-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
8e6e1932-bbbc-41fd-bb44-fb02628ce6cb,Inbound,Returns,Return request,,a031ecf6-f427-4ffd-a5f3-814390a689a0,,25/08/2023 12:25,25/08/2023 12:29,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
cc74f786-e811-4f9e-9619-f1ea6ac79afe,Inbound,Payments related,Online Payment Issues,,290ba293-527f-40a1-af7f-08da698276d6,,25/08/2023 20:23,25/08/2023 20:26,25-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
011fc2b9-0371-4a48-8bcb-6987548248ec,Outcall,Returns,Return request,,415b9fbd-50a8-401f-8ab4-f276a877afd6,,25/08/2023 13:18,25/08/2023 13:45,25-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
cad8080b-41bb-4112-9e04-0c03d624c1f6,Inbound,Order Related,Delayed,,7b5ac5f8-d698-45da-9fbe-2de2d780fa61,20/08/2023 11:30,25/08/2023 17:09,25/08/2023 17:12,25-Aug-23,PANCHKULA,Home,169,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
1996127d-42f9-4649-83d5-89bd2c5b0d01,Inbound,Order Related,Delayed,,1c956127-582c-49bc-b980-e9b3230d027b,19/08/2023 15:13,25/08/2023 19:11,25/08/2023 19:11,25-Aug-23,LUCKNOW,Home,357,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
12959cc5-4e3c-47d7-9ea8-e96688e29b5c,Inbound,Product Queries,Product Specific Information,I'm happy,6ae499cd-2545-448c-9e06-8f7ca34d046b,,25/08/2023 16:57,25/08/2023 17:00,25-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
a7bac976-cfba-4d89-b002-37c10e586a5a,Inbound,Returns,Reverse Pickup Enquiry,,08aac19f-a621-4494-9299-82584bc925c4,,25/08/2023 09:46,25/08/2023 10:33,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
cdffa9bc-cf43-4d58-b64e-f66521fb5d2b,Inbound,Returns,Reverse Pickup Enquiry,,ac571b6a-e7fa-427f-a8bc-2b71fd778d4e,,25/08/2023 19:25,25/08/2023 19:29,25-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,3
ff059f3d-104b-42d0-ac43-4c2c2ef7cbfa,Outcall,Returns,Wrong,,a35b6f55-0ca7-4b09-9bb0-096703f3a952,,25/08/2023 22:09,25/08/2023 22:15,25-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
567f86fd-db11-4ecd-9384-59cf34d3ec00,Outcall,Product Queries,Product Specific Information,,1a6ff191-a4d0-463b-8c5f-714d82d17727,,25/08/2023 20:28,25/08/2023 20:31,25-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
e216a9ac-54b7-4997-9cbf-7545c6004704,Inbound,Returns,Reverse Pickup Enquiry,,93f41151-ba47-46bc-8b0f-b9ae61c6fe37,,25/08/2023 14:08,25/08/2023 14:08,25-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,4
3ab82d42-819d-4f9b-9b36-a4a252677300,Outcall,Returns,Reverse Pickup Enquiry,,e2df3760-8a77-4a25-a41f-4fd1d2404613,,24/08/2023 15:52,25/08/2023 06:44,25-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
3ffef97e-08e6-4930-89f2-ceef3b00c211,Inbound,Shopzilla Related,Shopzila Premium Related,Very good,06b50ae5-adb1-4155-974f-940ea495c317,,25/08/2023 19:22,25/08/2023 19:23,25-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
3a2b1f81-76c3-42ff-b9a7-e6fba0e1547e,Inbound,Returns,Return request,Evening is doing Good ,63d7ff19-16d0-4ed4-8f8e-930310cd4682,,25/08/2023 14:22,25/08/2023 14:24,25-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
042daac0-9b13-4762-8f92-af82e82dba03,Inbound,Order Related,Seller Cancelled Order,Make sure you are onboarding right selllers,7af01828-adcc-4a1e-b6e7-cd3126208b04,,25/08/2023 09:04,25/08/2023 09:16,25-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
b6ea6860-cffd-4d0c-bc40-b26d64d38850,Email,Returns,Wrong,Good,ec33958e-4962-4a01-a425-20c92f9f1904,,25/08/2023 12:10,25/08/2023 12:19,25-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
dc80ecb1-9dab-48fc-ab31-336b82217a0b,Inbound,Returns,Reverse Pickup Enquiry,Needs a quick returns.,401bdcda-a21e-4980-861d-e1bc42b01c15,,25/08/2023 17:13,25/08/2023 17:24,25-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
22acc500-5399-4c8d-a01d-7d41c4819ccc,Inbound,Returns,Missing,Good working ,fdc27bf4-5c56-405a-b97e-675a20d91759,,25/08/2023 12:12,25/08/2023 12:15,25-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
41c97be4-a4e4-4bca-8052-58bcedb1658c,Inbound,Returns,Reverse Pickup Enquiry,,966dfff7-a419-4591-b09f-040be0888d20,,25/08/2023 17:16,25/08/2023 17:18,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
0c32ba57-87ca-47b0-a890-0b60af02934e,Inbound,Returns,Return request,,51095295-3ba2-49f3-ba45-bfd1289819ee,,25/08/2023 15:46,25/08/2023 15:47,25-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
c6d3d6a3-3ff3-451d-898c-4bdea1c54932,Inbound,Returns,Return request,,5967afff-aa5b-445b-8b9b-d625b93a886c,,25/08/2023 11:56,25/08/2023 12:10,25-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e82705b1-6c06-42ca-8f59-1040773979b4,Outcall,Returns,Reverse Pickup Enquiry,,43051bb3-4660-4a6e-b6f0-123f859a5492,16/08/2023 22:30,21/08/2023 19:05,25/08/2023 09:57,25-Aug-23,KANPUR,LifeStyle,223,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
175c6bdd-df2a-4649-ba78-fd671fa3f71a,Inbound,Returns,Reverse Pickup Enquiry,,ea18b42a-671f-4834-8be6-9a083667b300,,25/08/2023 12:02,25/08/2023 14:45,25-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ffd7badc-a3d1-4d4d-84da-0d09aad2ef4c,Inbound,Feedback,UnProfessional Behaviour,,5d493b96-3462-479c-8b0a-c116fc4370ab,,25/08/2023 14:30,25/08/2023 14:33,25-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
76572d0e-c7a9-4c77-9f1f-3253d858d809,Inbound,Cancellation,Not Needed,,6298f9ea-f7aa-4d2e-b5a4-0ab2e98a6dd0,,25/08/2023 14:34,25/08/2023 15:52,25-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c4737b40-95d8-43a5-9085-99f0d6155fce,Outcall,Returns,Reverse Pickup Enquiry,Very supportive ,0f8eadde-d21f-40c4-bbad-b3bb59427a9d,,25/08/2023 14:09,25/08/2023 14:09,25-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
5584a9f3-f3cd-41ca-848a-89d38ded0593,Inbound,Returns,Reverse Pickup Enquiry,We can contact delivery person ,ec3e2f02-078d-4b50-b418-b5e1435052d2,,25/08/2023 12:10,25/08/2023 13:13,25-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d8deab5a-c942-448b-a1d9-5ca299e2666f,Outcall,Returns,Wrong,Nice ,16f20c48-ca43-4d05-b5e2-76bc044b72ea,,25/08/2023 12:40,25/08/2023 12:43,25-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
d57d41aa-534c-4230-83c0-06aaf4e4dcd1,Inbound,Feedback,UnProfessional Behaviour,,1fd0b200-3506-4ffc-98af-d1f2553fe6e4,,25/08/2023 09:56,25/08/2023 10:02,25-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
c9105707-e27e-4b72-acf9-a652ce02c6ec,Inbound,Returns,Reverse Pickup Enquiry,,cd3751ac-ed1a-4f70-b33a-0250608ca2c7,,25/08/2023 20:42,25/08/2023 20:45,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3afb3af5-0392-425a-954a-4a432a7d7225,Inbound,Returns,Fraudulent User,,1657a2e0-4c0e-474a-aaa7-c033f1c42b2d,,25/08/2023 18:23,25/08/2023 18:32,25-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
60a9d874-e8b0-40c9-bf99-4b583098a86e,Inbound,Returns,Reverse Pickup Enquiry,,84761750-4f21-47a3-a819-c6089082f37f,,25/08/2023 14:46,25/08/2023 14:48,25-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
55f3f53e-f5da-4734-b73c-0c5d8dac1b6f,Inbound,Order Related,Order status enquiry,No,fd035c07-8bab-4d55-b7a7-5e83ca4afbd7,,25/08/2023 17:09,25/08/2023 17:22,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
da4d25f7-580b-4b76-b289-7f7a61f8b3dd,Inbound,Returns,Reverse Pickup Enquiry,,9087d331-90f7-4078-a150-727b42288687,,25/08/2023 18:28,25/08/2023 18:36,25-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
8ecf6eac-cda1-4287-ae9a-e512caa59eab,Inbound,Product Queries,Product Specific Information,,c8f43033-5072-49ce-a43c-63d589ade747,,25/08/2023 16:57,25/08/2023 17:14,25-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,2
9755a434-1a0c-4f06-917c-118e0e98a76b,Inbound,Returns,Reverse Pickup Enquiry,,1a75bdff-7199-461e-8a09-e5c9a2f8779a,,25/08/2023 15:37,25/08/2023 15:40,25-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
0e9c2bf6-f780-4d81-b090-94c0c2e9bd8f,Inbound,Returns,Reverse Pickup Enquiry,"Positive response, well done, thank you.",000cdd53-3e01-41b7-a83c-75247cfd0840,,25/08/2023 13:55,25/08/2023 17:03,25-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
ba1938ad-94ff-4484-b336-6a158af1ccd4,Outcall,Returns,Return request,,1bb2d379-e69d-4583-af3a-a88e535f4e98,,24/08/2023 21:46,25/08/2023 17:43,25-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
aa4b1c6e-90b9-4b8e-8c39-2a569e531008,Inbound,Order Related,Delayed,,aaba9900-330e-4ac3-b479-989aa54e2e00,,25/08/2023 00:03,25/08/2023 00:05,25-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
71cefc1c-ce23-4ecc-98a7-e33e8b89b55a,Inbound,Product Queries,Product Specific Information,,7df22045-73ab-4a5b-b1ef-177cd31628e9,,25/08/2023 00:11,25/08/2023 00:13,25-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2049c87d-bde5-4c4f-9f30-7395e4547183,Inbound,Order Related,Installation/demo,Nice work,070d553f-694a-4cef-b759-7ae9b406587c,,25/08/2023 05:12,25/08/2023 05:14,25-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
2f8e287f-ee86-4c53-8576-b5974996ad1d,Inbound,Returns,Reverse Pickup Enquiry,,125870ed-e7e2-4fa2-804c-2629c92d0c6b,,25/08/2023 13:28,25/08/2023 13:30,25-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0cab71e0-6937-4382-abca-e2ba244ca179,Inbound,Returns,Reverse Pickup Enquiry,,466650a1-2785-4a92-948e-3afa903263ea,,25/08/2023 16:10,25/08/2023 17:10,25-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f037474f-df02-4093-9211-fad49e1a2128,Inbound,Returns,Reverse Pickup Enquiry,Good ,97b74817-6795-4bd6-8c88-fcb2453728fc,,25/08/2023 01:01,25/08/2023 01:05,25-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
3867e3a7-4309-4708-a736-a8da8d4ee6eb,Inbound,Returns,Reverse Pickup Enquiry,,108e7510-8288-4ba3-802a-e2bff4152ddb,,25/08/2023 13:42,25/08/2023 15:04,25-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
5886aeab-9856-4053-b301-ac016c622b6d,Inbound,Returns,Reverse Pickup Enquiry,,efe1bd81-06b7-46d8-bb4c-c29a0a122cd7,,25/08/2023 21:34,25/08/2023 21:35,25-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
788a3857-27e6-4187-9356-3241d7f87e7f,Inbound,Order Related,Delayed,Very good help me nad thanks costumer service ,f3d2aa5c-7a0a-44ad-9e74-27eeeff497d3,,25/08/2023 07:17,25/08/2023 07:18,25-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
836f6492-ba30-4bd6-8113-cc5a4df66c01,Outcall,Order Related,Order status enquiry,Grocery delivery never happen to pincode 627753.why are you allowing it in the first place if you don't have ability to deliver. Stop cheating ,54701918-949e-4fef-8372-8f71725c7802,,25/08/2023 07:51,25/08/2023 08:11,25-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
764fec16-80d6-4ce5-864e-f0b8518462a2,Outcall,Shopzilla Related,General Enquiry,She is good in communication skills,1b3ed8a7-95b5-49a8-bdb8-fce053a575b2,,25/08/2023 09:52,25/08/2023 09:57,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
c53fa37e-cda3-4670-b117-5830010e78a1,Inbound,Returns,Service Centres Related,,2800b772-37f2-435e-ab7c-de1452b501c2,,25/08/2023 14:30,25/08/2023 14:31,25-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
813937d9-fee1-43d0-846d-05b7f5bd0c01,Inbound,Payments related,Online Payment Issues,,fd6765b4-bec9-4dd8-b175-2a1358e3add5,,25/08/2023 17:10,25/08/2023 17:15,25-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
16d3ea0d-29fc-412f-ab2a-79f17a8bf7ec,Email,Returns,Reverse Pickup Enquiry,,bda19af2-2373-4c37-9896-b69f64a3c928,,25/08/2023 20:32,25/08/2023 20:35,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
65363bd9-d45d-49fd-ae56-5a5173b6bfe3,Inbound,Returns,Reverse Pickup Enquiry,Very hope,4192dc28-0d81-48ba-ade0-bc80479d335a,,25/08/2023 18:36,25/08/2023 18:38,25-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
5d99b2fa-9cf4-4c2d-9d06-8e69d8c19065,Inbound,Order Related,Invoice request,,e1847cbe-a8f2-489e-aea8-9cd0818af9ca,,25/08/2023 17:20,25/08/2023 22:19,25-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
409475ea-6216-42f4-afed-b98fdaa214ee,Inbound,Returns,Reverse Pickup Enquiry,Very good man ,2c5e6551-09e6-44d0-b3fd-549b0899afce,,25/08/2023 12:40,25/08/2023 18:51,25-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
fecdb2cb-1267-423e-851a-49c2301e671d,Inbound,Product Queries,Product Specific Information,,42e98429-84fa-4fd2-84a2-7e87685ed10e,,25/08/2023 18:26,25/08/2023 18:36,25-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
0a407489-f4ae-424f-bdf2-79a8d2c0c964,Outcall,Returns,Reverse Pickup Enquiry,,de790f87-deac-48f4-9105-28aac0a8cb3f,,25/08/2023 14:04,25/08/2023 14:18,25-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
15983d2c-cc11-44fa-a06d-b814a36f51b8,Inbound,Shopzilla Related,General Enquiry,Good spik and onest,9ef0ef6f-b1d0-4890-84d0-86288286ddbe,,25/08/2023 23:16,25/08/2023 23:18,25-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
fb9a1245-d62d-432d-b19b-ab37c704a7f3,Inbound,Order Related,Order status enquiry,,003617bb-4881-46fd-b71c-a922bde45a07,,25/08/2023 13:45,25/08/2023 15:43,25-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
7d1b75fa-3d92-4256-b54d-d1d39126e65c,Inbound,Returns,Reverse Pickup Enquiry,,6adc0b28-b894-47a2-98be-5a53441b2302,,25/08/2023 07:58,25/08/2023 11:28,25-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
7628e33f-ab64-4185-be95-2367f1476f91,Inbound,Returns,Reverse Pickup Enquiry,Well ! Good ! ,1733599e-3607-4a7a-bdf3-a5e7ac614a95,,25/08/2023 07:33,25/08/2023 08:05,25-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
2dc8989f-9e08-409d-acb8-25ff7dbed5b6,Inbound,Order Related,Installation/demo,,c2bf9031-d261-4ffe-9038-0c7fad56f69f,,25/08/2023 10:08,25/08/2023 10:10,25-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
e8e55f17-6efc-4a68-904d-410851ed2417,Outcall,Returns,Reverse Pickup Enquiry,,e72edf23-4c44-499e-a27f-d8af8bf07c24,,23/08/2023 20:15,25/08/2023 21:46,25-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
daaeb178-a187-4c0b-b6a9-ab46651fe44f,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk,bd0ac49f-aedb-450e-bb75-c09ebb07266f,,25/08/2023 21:37,25/08/2023 21:41,25-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
67f5a58c-e193-4b0e-a91b-00ced7c237d0,Inbound,Returns,Return request,Please return my order ,e4d4d7cc-0cb5-4686-b83e-be36e3556d8e,,25/08/2023 19:39,25/08/2023 19:46,25-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
e5866062-0910-486e-9168-dd977b4c674e,Inbound,Order Related,Order status enquiry,Very good ,d334b02a-457f-434c-b16c-081a5fffad26,,25/08/2023 18:57,25/08/2023 19:43,25-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
5abfde14-1f7b-4c33-a5d0-39e723cd6a06,Inbound,Returns,Fraudulent User,,d1c82c8f-104b-4694-8444-d01a84c1d91c,,25/08/2023 18:16,25/08/2023 19:55,25-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
f8c78bd0-55fd-4865-9b9a-bd7445ebd41d,Inbound,Returns,Fraudulent User,Thank you Shopzilla customer care,ef37d304-90e1-468a-af9b-118832cd76b9,,25/08/2023 10:58,25/08/2023 11:00,25-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
0f89c3f7-de2d-49bf-aa24-c696c7476f29,Inbound,Returns,Reverse Pickup Enquiry,,ca43290e-c77a-4d77-a093-8dc0d3c80f09,11/08/2023 08:35,25/08/2023 15:40,25/08/2023 15:40,25-Aug-23,,LifeStyle,799,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
5589696d-8915-46dc-807a-4ae7286ce9e2,Outcall,Payments related,Wallet related,??,8baf4be3-2a02-49e3-ac10-75dfc9dae3fc,,25/08/2023 21:24,25/08/2023 21:25,25-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
63357053-dd42-4867-bc46-c5d30f148357,Inbound,Returns,Reverse Pickup Enquiry,,d5eb7ec8-bc59-4a0d-bd57-f537b0eff730,,25/08/2023 13:17,25/08/2023 13:25,25-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
1c04f713-ee24-4b91-b6a9-4e0ebd70cbcf,Inbound,Cancellation,Not Needed,,2954a5b7-6851-443f-af46-2aaa85f605bd,,25/08/2023 20:51,25/08/2023 20:53,25-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
e2569013-2dd9-4a55-882d-ae84986325e8,Inbound,Returns,Return request,,3ff5796a-f9b0-49a7-afa4-457e500d1896,,23/08/2023 13:51,25/08/2023 15:41,25-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
f3c33f8f-7109-4cac-8c64-9d592e733802,Inbound,Returns,Reverse Pickup Enquiry,,d3afe166-98ae-4264-ad31-953bd5b27495,10/08/2023 16:44,25/08/2023 18:05,25/08/2023 18:07,25-Aug-23,BULANDSHAHR,LifeStyle,954,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
a02f75b7-8b92-429e-bece-3a457f1864a4,Inbound,Returns,Reverse Pickup Enquiry,,f0e6eb3d-d4dd-4985-a840-6c0162c086db,,25/08/2023 15:34,25/08/2023 15:41,25-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
36674d69-72d8-4f62-815b-ab59e203cea6,Inbound,Returns,Fraudulent User,,afb9f95f-5f86-4bfe-9c14-e423740a646a,,25/08/2023 14:43,25/08/2023 17:07,25-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
7224aa0d-a54f-47ff-9689-5d564bf8d050,Inbound,Returns,Missing,,83a04276-991f-4371-a2a6-943524f86bcf,,25/08/2023 11:54,25/08/2023 11:55,25-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
67b778a4-1bd7-42a6-a740-9ea3be972b87,Inbound,Returns,Return request,??,4fa8c874-206f-4b17-91be-72cf989c8eb0,,25/08/2023 13:31,25/08/2023 17:32,25-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
2790a58c-9c3b-434d-969b-9a6d7d3d3ad8,Inbound,Returns,Reverse Pickup Enquiry,Delivery guy(Wish master) and Supplier is non co-operative,cb04c910-4ad3-406d-bac2-401b31ecae7f,,25/08/2023 16:53,25/08/2023 16:58,25-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
03e7f852-f891-4a61-858c-1f968e0d6a85,Inbound,Returns,Reverse Pickup Enquiry,Support is good.Lets see when they resolved my issueThanks ,85bec0b5-2a80-4bed-9aae-5a92443c1ae9,,25/08/2023 20:42,25/08/2023 20:44,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
06be727a-50c7-4db0-a2fd-fb06084e65b7,Inbound,Product Queries,Product Specific Information,,a19e70f4-4d02-4bf8-aeae-4fea08bf3ae5,,25/08/2023 18:25,25/08/2023 18:27,25-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fac5c7e4-14aa-4586-aa4b-20a442b3bd61,Inbound,Shopzilla Related,General Enquiry,,e05947f8-3dff-447a-8c97-cc4acd385dce,,25/08/2023 18:42,25/08/2023 18:44,25-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
13a5335c-07e7-4b2d-a44f-3aa0bfee29a7,Inbound,Product Queries,Product Specific Information,,7e2f76fa-3d69-445c-b877-699507c88ef3,,24/08/2023 22:35,25/08/2023 08:24,25-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
231fa691-18d5-4d3d-b431-c179fb76d987,Email,Returns,Exchange / Replacement,,0dd4ad5b-45e6-4919-b9fc-430d0e1c90c2,24/07/2023 00:19,24/08/2023 21:53,25/08/2023 10:01,25-Aug-23,PUNE,Mobile,43999,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
039989d8-2641-43cc-a2e7-f7f226447b10,Inbound,Returns,Reverse Pickup Enquiry,,fbb44cb3-becd-47f6-aa86-dfe64fca9277,19/08/2023 23:03,25/08/2023 05:12,25/08/2023 05:19,25-Aug-23,LUCKNOW,Books & General merchandise,143,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2aa0c359-7ef7-4cce-9acd-6e5b378566db,Outcall,Product Queries,Product Specific Information,,e699ac02-28a5-42c6-adf5-7e6a1c7486e7,,25/08/2023 20:05,25/08/2023 21:59,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
8ad2f6c8-9846-4918-a47f-bf8c927ffa45,Inbound,Product Queries,Product Specific Information,,35af390a-0520-417d-b7dd-2fe2633041d7,,25/08/2023 18:10,25/08/2023 18:43,25-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,1
e0cf0098-d2e3-4dc8-894a-e5c90cd24bd5,Inbound,Returns,Reverse Pickup Enquiry,This product is like shit and Shopzilla costume support wasn't good but and can't help you to your costume,a6e6f2cb-41b3-4b5e-88ff-9c784ae66613,,25/08/2023 12:19,25/08/2023 12:20,25-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,1
ff8faafc-3837-4f6b-988d-d72b7761d50b,Inbound,Returns,Reverse Pickup Enquiry,,3395835d-c344-4962-93d0-90dd5ea64269,,23/08/2023 19:22,25/08/2023 01:02,25-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b241a25c-1e55-4b3e-9c10-cb9fa304a129,Inbound,Returns,Return request,,0f8a3763-4d96-4e96-9710-a5c20d069fe1,,24/08/2023 20:09,25/08/2023 08:58,25-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
ce55a4eb-6c71-4457-98e2-c6962d16fcfd,Inbound,Order Related,Order status enquiry,No,aac19978-cd38-4957-b5fb-ff21cb2edca1,,25/08/2023 19:08,25/08/2023 19:25,25-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
6c105f6f-cafa-489f-9a65-197d9d8bf94a,Inbound,Feedback,UnProfessional Behaviour,,556b9708-8fc1-4f31-ad74-0226b00d073f,,25/08/2023 20:12,25/08/2023 20:44,25-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,3
7350a135-0902-4338-9233-5c222c4df050,Inbound,Order Related,Delayed,Very good ,2e8c5b62-3a5f-47c8-9d92-0cfbfd8cc5e5,06/08/2023 08:09,25/08/2023 21:51,25/08/2023 21:54,25-Aug-23,AGRA,Books & General merchandise,173,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
0a4659bc-9979-4f38-b418-c8df1f0c0015,Inbound,Returns,Reverse Pickup Enquiry,,9024a68b-6212-4489-8b75-3ecb452251ed,,25/08/2023 19:09,25/08/2023 19:12,25-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
383c64d6-3950-4cfe-b59c-d352afbb9369,Inbound,Order Related,Seller Cancelled Order,,d2474bcb-a941-4426-af02-e02ca45aba0e,,25/08/2023 10:31,25/08/2023 10:32,25-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
707bbc49-4e73-4c9d-bf0f-7deadff32686,Inbound,Order Related,Order status enquiry,No,03d19e20-227e-4862-b464-34c9813c9237,19/08/2023 17:20,25/08/2023 12:38,25/08/2023 12:41,25-Aug-23,VARANASI,Electronics,2024,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1ede207c-bd01-4364-acf4-36593b3ab59b,Inbound,Refund Related,Refund Enquiry,,a4fed6c6-6e5e-4682-9876-83c240579b74,,25/08/2023 08:59,25/08/2023 09:01,25-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
3778797d-3ef5-4f92-83a5-6b06521cf6f0,Inbound,Order Related,Order status enquiry,Thx for help   ji ,3611e3f0-21a4-4646-9a10-ab349c616d5e,,25/08/2023 20:18,25/08/2023 20:23,25-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
ebc96ff0-50b9-4c49-97df-9b2c1f9e3fb4,Inbound,Returns,Wrong,,e07a0aea-5db5-4939-b8e3-e6f93a712617,,25/08/2023 12:32,25/08/2023 12:41,25-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
592d589b-5f6b-46b8-be1d-7a831403da90,Inbound,Returns,Reverse Pickup Enquiry,,82c0e63d-eabe-400c-8f7d-4e5da31a1470,,25/08/2023 19:18,25/08/2023 19:20,25-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
24f074b9-35ae-42ac-83fd-889b912b4bfe,Outcall,Order Related,Invoice request,,fcbb1e27-c7c3-424a-8223-cb4bbf5e5ec7,,25/08/2023 19:44,25/08/2023 19:48,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
f13bc542-e9c9-487c-968b-b4d399aa05dd,Inbound,Returns,Reverse Pickup Enquiry,,9159795f-43d7-41be-9c37-215a20a6784b,09/08/2023 13:35,25/08/2023 18:02,25/08/2023 18:02,25-Aug-23,PATNA,LifeStyle,1139,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,4
1cb9b09f-898c-4051-b2ad-1e485f8920e0,Inbound,Product Queries,Product Specific Information,Chutiya hai,60cd59c4-1d00-4e3d-b337-43dba69a6015,,25/08/2023 19:26,25/08/2023 19:28,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
eb9dc40b-ae6e-4765-94a4-dc3da948bb9f,Email,Order Related,Installation/demo,I am not certified,b6d6529c-9b91-4bc4-b251-3e42680b2410,,25/08/2023 20:34,25/08/2023 20:38,25-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
e2ad0d7b-d541-459c-9d34-724327a33c9d,Email,Returns,Wrong,,52020353-765c-414b-ac6e-2770dc64e692,,25/08/2023 12:28,25/08/2023 12:31,25-Aug-23,,,,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
a851e4cb-1a37-4309-a8b7-a1f731f3f00d,Outcall,Returns,Technician Visit,,c429eb12-214d-4b29-826f-b6f1452c17a9,06/08/2023 18:39,25/08/2023 20:42,25/08/2023 21:53,25-Aug-23,ERNAKULAM,Electronics,52990,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
d0499b7b-a119-410f-b368-a34dd05e65e4,Inbound,Returns,Technician Visit,Nice talking ,19b0abbc-4ad0-44fa-b24d-9314b3b0b7eb,,25/08/2023 12:27,25/08/2023 12:33,25-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
e2def3fb-cbc5-4c04-8367-3f372df477b6,Inbound,Returns,Reverse Pickup Enquiry,Good,c5e7a909-ad0a-453f-a310-37396abbe13f,,25/08/2023 10:05,25/08/2023 10:09,25-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
3eb953cd-55a1-440c-89cb-77ef37f43366,Inbound,Order Related,Delayed,Good ?? ,8933e51a-1076-4e84-9d82-e444e5f72c93,,25/08/2023 12:17,25/08/2023 12:18,25-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
26542541-d7ed-4d90-ac43-4b7c27b366bf,Inbound,Order Related,Priority delivery,,678a7161-8e41-47ab-b302-3f3e733a58ef,,25/08/2023 18:12,25/08/2023 18:15,25-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
606aa94f-5cdd-49e5-b4d8-a6ec0d996a71,Inbound,Shopzilla Related,General Enquiry,Call Automatic disconnected issue ,8ef0bd29-6cc9-485e-a86b-903a8d12ccff,,25/08/2023 20:35,25/08/2023 20:36,25-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
8c565955-c784-4090-b235-ac4a34310e5f,Inbound,Order Related,Seller Cancelled Order,Best customer service ,bec64d34-acc1-42dd-968b-22ce640592f3,19/08/2023 11:38,25/08/2023 17:48,25/08/2023 17:50,25-Aug-23,NAGPUR,Books & General merchandise,218,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
8c62d058-e90c-4e2e-ae7c-7c9026d83ef3,Inbound,Returns,Reverse Pickup Enquiry,,775f2ce2-9d50-4fa4-ad6e-403ca4f0cd18,,25/08/2023 21:22,25/08/2023 21:24,25-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
2f4367da-2667-4150-8530-36b58291e890,Outcall,Returns,Return request,Thanks ,6e9dc86b-ba59-4a42-8ff3-894ddff30d20,,25/08/2023 19:02,25/08/2023 19:04,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
1bbf6d7a-750c-4a4b-84a1-cac740605d0a,Inbound,Order Related,Customer Requested Modifications,,1bb82766-4335-48f6-85e7-cf99033f8978,,25/08/2023 18:51,25/08/2023 18:53,25-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
23c1fe03-bf7c-4efc-8a0c-47ecac44eea3,Outcall,Payments related,Payment pending,,f0aeb71a-4e8e-4215-b339-f3784391e6a9,,25/08/2023 21:24,25/08/2023 21:30,25-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,3
b93c5426-b61d-4e26-805e-fa00b4df4484,Inbound,Returns,Wrong,,0cea268e-c93f-4ba8-9c6d-2e9427a82334,,25/08/2023 16:39,25/08/2023 16:47,25-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
278a0267-2e5c-457d-a9de-f54069580066,Inbound,Product Queries,Product Specific Information,,015ddd93-bcba-41fb-9314-fce2e47c485b,,25/08/2023 13:22,25/08/2023 13:24,25-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,2
765a7702-94bb-460f-93ed-61d295e1fe44,Inbound,Returns,Missing,,e52f0d02-93a1-44ca-b33a-d8a04629bff4,,25/08/2023 19:07,25/08/2023 19:14,25-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
bba045a0-c56e-4c3d-9348-075e7319f4c8,Inbound,Order Related,Invoice request,,cb12c72c-33e1-44a2-b0b0-1b5a5ea7d867,,25/08/2023 20:25,25/08/2023 20:31,25-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
f528c60e-3a01-4561-b2fc-8df24ce53c21,Inbound,Returns,Reverse Pickup Enquiry,Help customer to meet good product and service. Check the product which is getting delivered to customer. Trust is very important and it's need to be maintained. I hope you guys improve us service and serve the customer properly.,00cc5bfe-e0d7-4708-a282-a7e48148e87e,,24/08/2023 23:19,25/08/2023 00:00,25-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
01e644c1-305e-4f48-9fac-692505fc2480,Inbound,Returns,Exchange / Replacement,,23c2f6cf-12fb-4ffc-aec8-f51b35d9d884,,24/08/2023 20:09,25/08/2023 00:39,25-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
419dd7ae-fbb3-4794-889c-187c7fb1b803,Inbound,Returns,Return request,,cebb495f-8432-492d-9468-e2fe24117c71,,25/08/2023 13:42,25/08/2023 13:45,25-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
f27f0afb-23a4-4e7f-9ea1-f0b7b1e521a6,Inbound,Returns,Reverse Pickup Enquiry,,fa4d6ca1-723b-4f6f-a1e0-b86a14841d68,,25/08/2023 20:32,25/08/2023 22:01,25-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
02f626f5-9df0-4e56-9d48-833a25cb1773,Inbound,Returns,Return request,,05687a11-8b29-4aba-afd1-f4a6a00b2fd5,,25/08/2023 19:55,25/08/2023 19:58,25-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
c49a1dbe-2fbd-4ddc-af94-78bfa2c84997,Inbound,Returns,Reverse Pickup Enquiry,,21cfa301-3718-4899-8220-2c4f32898173,,25/08/2023 15:48,25/08/2023 16:46,25-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3195750d-8ff5-4657-bf57-56356566f5dc,Inbound,Order Related,Order status enquiry,,086ac232-9946-4513-b5f4-da9ee1a9bb6b,,25/08/2023 19:15,25/08/2023 19:16,25-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
b2374f86-ec03-4a35-b507-65e5e052baad,Inbound,Payments related,Online Payment Issues,,53e262ae-f81d-4166-a69f-027b731f93c0,,25/08/2023 10:35,25/08/2023 10:35,25-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
a82a0051-dc9e-4c0b-8a4b-86f1dbefc6b3,Inbound,Order Related,Order status enquiry,,33cce1bd-116e-43f2-8295-9146b7d923f2,,25/08/2023 15:09,25/08/2023 15:11,25-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
39101bcb-e99a-4ed7-be62-1a42ca04b81e,Inbound,Refund Related,Refund Enquiry,Satisfied ,7f17a30d-f376-4dfe-9e20-6a8674571908,,25/08/2023 07:16,25/08/2023 07:29,25-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
073585cc-bcfb-42c2-85e3-7f96eff45c0e,Inbound,Returns,Reverse Pickup Enquiry,My problem is not solvedLol,84271c37-b0c7-484c-9fd5-58935bab69ed,11/08/2023 11:13,25/08/2023 12:59,25/08/2023 13:24,25-Aug-23,AURANGABAD,LifeStyle,354,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
70e8605f-5dcb-4f9f-916d-83f16427ef96,Inbound,Order Related,Delayed,,12049b88-4502-4e05-92f9-51836809d3da,11/08/2023 06:48,25/08/2023 19:16,25/08/2023 19:19,25-Aug-23,KHALAPUR,LifeStyle,299,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
c9261aeb-3494-4e10-b446-3a05eae0a3a2,Inbound,Returns,Reverse Pickup Enquiry,,fd6a70d2-c239-4a4b-8339-5bec3167516e,,25/08/2023 20:27,25/08/2023 20:27,25-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
f4cf3361-2948-4f06-b41f-3a4efa174a93,Inbound,Order Related,Installation/demo,,b4f935e0-3e8a-418d-8502-515b4d3ea37d,,25/08/2023 16:27,25/08/2023 21:58,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
5ad56ff3-a9fe-43a6-ba6f-70c1ec63a140,Inbound,Offers & Cashback,Other Cashback,,807cafd6-083f-4ca9-8016-b70b764d372f,,25/08/2023 16:17,25/08/2023 16:19,25-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
6a0652d5-1546-4dae-aa9a-1f9d665076f4,Inbound,Order Related,Installation/demo,,0c94e100-7e53-4c33-96f9-a63b409535ec,,25/08/2023 17:20,25/08/2023 17:22,25-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
0bcd1f3b-92be-4758-b407-989ac17c0044,Outcall,Returns,Service Centres Related,Bad,ba4f4d6c-a366-4efa-b036-e2c654a60cf7,,24/08/2023 20:31,25/08/2023 17:48,25-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
0b3430f8-9bdb-4717-81bd-13e6b57ffeea,Inbound,Returns,Reverse Pickup Enquiry,,bf1ecc3f-76ef-4390-89a1-8355f60b8c53,,25/08/2023 06:17,25/08/2023 06:23,25-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,4
707a5e7f-af56-4952-96ca-d1547778d991,Inbound,Returns,Reverse Pickup Enquiry,,355d921d-e344-4b8e-b6cd-6eda2a51429a,12/08/2023 22:32,25/08/2023 15:19,25/08/2023 15:32,25-Aug-23,SONBHADRA,Electronics,1599,,Melissa West,William Park,John Smith,31-60,Morning,4
f58edc77-8526-4288-b45a-57d69aa3ffff,Inbound,Feedback,UnProfessional Behaviour,It's better if we get to know the delivery person numberSo that if we miss it we can call back them,51a69711-c1b8-4bb6-861a-f61ae47b8e9f,,25/08/2023 20:54,25/08/2023 20:55,25-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
783e5843-8842-4b71-8824-78c38bddca46,Inbound,Returns,Return request,,e0a29271-e387-4c9b-8252-cd1d4067aa82,,25/08/2023 18:47,25/08/2023 19:17,25-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
adbbc17b-ac2d-44dc-8aa6-2fa0011f456d,Inbound,Returns,Reverse Pickup Enquiry,,0e42127a-1c10-4546-bda7-3d265cf95b68,,24/08/2023 14:45,25/08/2023 16:50,25-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
7365de38-5c63-4a59-9df3-45836667db50,Inbound,Refund Related,Refund Related Issues,,06c1a55f-7b53-407e-b66a-ad6df4ba3289,,25/08/2023 17:56,25/08/2023 18:05,25-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
c8c330fb-514a-4cfd-baba-54df7b44a996,Outcall,Returns,Wrong,,6b9e35c7-8fb1-4d45-bd75-0c9c34ab1fa9,,25/08/2023 23:47,25/08/2023 23:51,25-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
92c9fc0e-8fae-4351-a9ca-3b2e309d19e8,Inbound,Order Related,Installation/demo,They disconnected the call keeping me on hold and did not resolve my issue at all it's very hard to reach customer support ver very very poor will spread such very poor support on social media Shopzilla support is poop,11bcef68-4eb2-4446-8b97-6fa786ecde5b,,25/08/2023 12:40,25/08/2023 12:44,25-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
f7eea77a-ba6c-45da-a841-bacadc5341de,Inbound,Returns,Technician Visit,,a9c6c051-f40a-4152-bad1-727b7e19f089,,25/08/2023 12:01,25/08/2023 12:13,25-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
c8444c50-7fca-48e1-9a8d-5d8ce043bf79,Inbound,Returns,Reverse Pickup Enquiry,,bf4d3ea6-8be2-441f-93d5-39c02b86c7c9,,25/08/2023 17:09,25/08/2023 17:11,25-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
f7c9ec29-eecc-4980-995b-77c3acf61237,Inbound,Returns,Reverse Pickup Enquiry,,00bf5b3b-b89c-47e5-8c00-6a79c61ca07f,,25/08/2023 16:12,25/08/2023 16:14,25-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,1
623562c0-0f9c-49f9-a29b-46b7be98cc98,Inbound,Product Queries,Product Specific Information,Very well speak and suggest to me.,15749c25-3fb8-4d6d-bf19-72582e88da0f,,25/08/2023 13:55,25/08/2023 14:01,25-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
c401c9b5-b1f3-4c68-83bc-23a4b57daee0,Email,Order Related,Delayed,Thnx to supporting customer support ,a49236b0-405e-42ec-be00-caa3df5aea6d,,25/08/2023 00:36,25/08/2023 00:37,25-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ce5c40ca-890a-4e8c-ba7f-550375fca6fa,Outcall,Order Related,Order status enquiry,Product k bareme information sahi se dalna chahiye ,def716e0-cff0-453b-846e-555a1272759a,,25/08/2023 12:25,25/08/2023 12:32,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
32c1027a-2579-440a-b417-c93bd524744d,Inbound,Order Related,Delayed,,060a8ce3-e34d-4641-ba64-d018a386fa05,10/08/2023 12:27,25/08/2023 08:49,25/08/2023 08:50,25-Aug-23,MEERUT,Mobile,19999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
88cb0b07-6a55-404c-b466-a6ea486b96f9,Email,Order Related,Delayed,,59e09dbb-2a80-48ee-b408-d83e13ae5c9e,22/07/2023 16:12,25/08/2023 09:51,25/08/2023 10:13,25-Aug-23,GAUTAM BUDDHA NAGAR,Furniture,9499,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
e10ed039-c9dc-48d1-9b62-e8f6c9b0b57b,Outcall,Order Related,Priority delivery,,aadef8d1-7d55-4b20-8514-5e1d644294cc,,25/08/2023 12:15,25/08/2023 12:18,25-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
34b302f8-a0d0-43a8-b42c-29f43cfa81d3,Inbound,Returns,Reverse Pickup Enquiry,,88b4c592-0fcb-4e5c-b78e-83032dd3e998,,25/08/2023 20:38,25/08/2023 21:21,25-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
8ce84ed7-c5ca-4445-9a88-66142ced2051,Inbound,Feedback,UnProfessional Behaviour,,6c54e46e-9ae5-4881-a91b-2b1b8b5330a6,,25/08/2023 15:21,25/08/2023 17:03,25-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
3cb9917d-11b0-4fa8-9044-f333e074b679,Inbound,Refund Related,Refund Enquiry,Certified,02786a55-e503-4479-bd8f-64f3f7e45ced,,25/08/2023 20:55,25/08/2023 20:56,25-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
5d406b01-6a01-44c1-9a7d-825c57c05ea2,Email,Order Related,Delayed,Very good,e2ca0fbc-8727-45a1-868e-48cf660d0282,,25/08/2023 17:27,25/08/2023 17:30,25-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
5869b3ae-45ee-41c1-85c1-c67dc27ebc5d,Inbound,Order Related,Installation/demo,,56d7aecf-993e-4473-8739-8a96bf397d34,,25/08/2023 23:26,25/08/2023 23:33,25-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
2bb83de8-31f2-4bd3-94c4-82bd67d54657,Outcall,Returns,Wrong,,aab3bde2-fb93-4b04-b769-9199dd7b540e,,25/08/2023 13:35,25/08/2023 13:40,25-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
1271345b-a3da-4816-b3c0-5bfc0e6c762b,Inbound,Returns,Reverse Pickup Enquiry,,7863a086-61c4-44d9-a74f-fba16ac5274e,,24/08/2023 21:48,25/08/2023 01:21,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
ba634246-dd5a-43ff-a263-de78766306f0,Inbound,Returns,Return request,Good??,62121d34-e0ca-4612-8dd9-d404aa75b281,,25/08/2023 00:03,25/08/2023 00:05,25-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
6e2e9592-0c97-4cff-ae09-d8f579833d53,Inbound,Order Related,Installation/demo,,14f763f3-a6e9-4f38-a8e5-878480e985e6,,25/08/2023 17:18,25/08/2023 17:19,25-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,3
b36e81f3-7e74-4d55-b6bd-3eeb2a1f7022,Inbound,Returns,Reverse Pickup Enquiry,Very good ,7b0e8d4c-5946-4e7e-84bf-bae1e45eebbf,,25/08/2023 12:30,25/08/2023 12:35,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
bbbf78a7-33de-4f8c-9500-8854a84c162a,Outcall,Order Related,Order status enquiry,Good response ??,2a7c2531-dc25-4931-9b64-91fd603d95be,,25/08/2023 11:28,25/08/2023 14:22,25-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
300dac5b-d4f1-4d27-be33-72ac8fc5c432,Inbound,Cancellation,Not Needed,Good ,78bfede4-d26b-4d80-84d2-08a305e682b9,,25/08/2023 13:51,25/08/2023 13:57,25-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
248942f0-cd78-4a17-ac68-e9acd6c4cc68,Inbound,Returns,Reverse Pickup Enquiry,thankyou so much ,84d52246-c641-4ac5-a27e-14bbbb36b1c5,,25/08/2023 21:27,25/08/2023 21:35,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,3
d838923c-f290-404e-ad04-676d8525172d,Inbound,Order Related,Delayed,,94a6820b-9778-4960-86eb-1fc3af16da47,,25/08/2023 17:36,25/08/2023 17:37,25-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
35f3959a-f0ae-4822-96ca-6c4e6112da0a,Inbound,Product Queries,Product Specific Information,Baat karne mein theek hi Laga 90%,05359d38-aa09-48ea-b22f-bc3a81366fc6,,22/08/2023 15:09,25/08/2023 07:44,25-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
f4a73519-0e30-4dc0-9001-5343b86189de,Inbound,Returns,Missing,I'm satisfied till now,676d9608-703d-47cc-af32-468ce9aedc35,,25/08/2023 14:01,25/08/2023 14:02,25-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
f43734e4-e480-4546-a1a8-f4b95d8d9260,Inbound,Returns,Reverse Pickup Enquiry,Appreciate patience of communication executive despite poor network connectivity and her tireless approach.??,4b100ac2-95d8-40f0-9eae-9289a6005b75,,25/08/2023 18:57,25/08/2023 20:16,25-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
94b99854-b92e-43b3-8ea4-97181e290ad2,Inbound,Order Related,Order status enquiry,,88780b06-747b-4b57-9195-917b8dc72171,,25/08/2023 20:28,25/08/2023 22:49,25-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
e48cff66-d200-4eb2-9446-66797e6872af,Outcall,Refund Related,Refund Related Issues,Good ,f7003420-5824-4e56-88cf-1f8fd4c4f313,,25/08/2023 14:08,25/08/2023 14:14,25-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
92a2a9e8-73af-4dde-89bb-553a870118f4,Inbound,Product Queries,Warranty related,,78587553-e6a2-4f5e-83d5-2b75bace9fb7,,25/08/2023 11:57,25/08/2023 11:58,25-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
18bba0d5-0096-4ea2-85d5-6f6f8bca2cd8,Inbound,Returns,Return request,Good costumer,91ca26a1-0150-49a6-9f56-37c2de4f8feb,,25/08/2023 15:46,25/08/2023 15:50,25-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
42b338c3-d4b5-47d4-ad39-e6872bac1e60,Inbound,Returns,Reverse Pickup Enquiry,,4ed287eb-c1d6-4297-991b-6c60c1a791ee,,25/08/2023 17:37,25/08/2023 17:49,25-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
642d98ae-f62c-4088-9915-6613c626aed2,Outcall,Order Related,Delayed,Very good,d9bf6cf0-31e5-498b-b25f-2aeb17a5c03e,,25/08/2023 13:42,25/08/2023 13:43,25-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
b67e19d0-fa8d-463b-9d6f-55d6f525784f,Inbound,Returns,Reverse Pickup Enquiry,,a7642727-3797-4a58-982f-84043090f461,,25/08/2023 12:25,25/08/2023 12:27,25-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
d75c8cc4-451a-427b-b513-ee1a6b1b9cfd,Inbound,Refund Related,Refund Enquiry,Good ,2ace94db-c2dd-40de-98b8-d955e1b5b6fc,,25/08/2023 12:07,25/08/2023 12:10,25-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6f399197-ccce-4e2e-a1d8-7adbaeb1ef61,Outcall,Order Related,Order status enquiry,,be3aa5d7-1db3-4fb6-b51f-d46d07ff37b8,,25/08/2023 19:27,25/08/2023 20:23,25-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
db83ad04-7f2f-406b-98d8-3e67be0cfa1f,Inbound,Returns,Reverse Pickup Enquiry,,5c1137f5-fc30-4c98-a3c8-67386f56d4ea,,25/08/2023 16:36,25/08/2023 16:37,25-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
240ec352-2a58-4cf0-b9d7-15bfb19bdfef,Outcall,Returns,Return request,,e9ef4260-4918-4353-9169-f38248b69a9e,,25/08/2023 11:03,25/08/2023 11:06,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
2f5ae298-3606-4bd0-87c2-08562ac8ec99,Outcall,Order Related,Delayed,,56205375-29d6-4f08-922f-f5045ff0a3c1,,25/08/2023 08:54,25/08/2023 08:54,25-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,2
ac28a147-58d6-4de2-8c17-1c4bfd96c9ef,Inbound,Order Related,Delayed,,b75813c4-143b-4995-9de0-8eb02a3174c4,,25/08/2023 11:56,25/08/2023 12:07,25-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
cd5fe0a9-3323-4db0-be5a-505bf73c8f8f,Outcall,Returns,Wrong,She hang up the call without informing and telling me to be on hold .,11846e17-fa17-4f29-b61b-eef92a54b6e5,,25/08/2023 13:57,25/08/2023 13:57,25-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,1
f8cbf139-c27d-4dec-b397-aa36c2141350,Inbound,Returns,Reverse Pickup Enquiry,,ce2fbc71-d6e7-41c7-ab2e-daf94bffb1d3,,25/08/2023 18:32,25/08/2023 18:36,25-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
749038f3-f5b5-4207-8311-fde3c5d6ba2e,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,1498b107-4589-4350-b94e-d85daebdbf6c,,25/08/2023 08:12,25/08/2023 08:16,25-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,4
10653acd-aa1c-4b29-b727-814eebd53e8d,Inbound,Shopzilla Related,General Enquiry,,1c100e77-1485-4279-a8b0-b9ed493d57e7,,25/08/2023 20:56,25/08/2023 21:03,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
b35ea8dc-6076-4190-b0c4-217de710376e,Inbound,Returns,Reverse Pickup Enquiry,,6fd5f9cd-a2db-4295-8687-29b23df2bb74,,23/08/2023 14:00,25/08/2023 16:14,25-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
69b86db0-219e-453e-8d89-5ea492b9231f,Inbound,Order Related,Delayed,,3dd914d2-8c95-4325-93f3-bd5ba94590ed,16/08/2023 14:02,25/08/2023 14:04,25/08/2023 14:13,25-Aug-23,KUSHINAGAR,Books & General merchandise,484,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,1
7c2ec675-6cf8-436a-a2e9-9cd964d57426,Inbound,Feedback,UnProfessional Behaviour,,80226c26-be55-4285-8bda-bbf9127a5568,,25/08/2023 17:45,25/08/2023 17:47,25-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
0e841252-00e8-4485-a86c-23096762fc63,Inbound,Refund Related,Refund Related Issues,Satisfied,06b6d21b-3d24-45b1-884a-90c122e5c19b,,25/08/2023 16:55,25/08/2023 16:56,25-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8636fea2-ed56-4369-9809-abc44dc15b39,Inbound,Returns,Reverse Pickup Enquiry,,4e5543e5-0c3b-4eca-ba34-2ff1f1add8bb,,25/08/2023 16:49,25/08/2023 17:17,25-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
93eb0981-ef06-4095-9e82-3503dda750d7,Inbound,Refund Related,Refund Enquiry,,9970e0e4-d703-49b5-aabc-d6d74503fe2b,,25/08/2023 10:42,25/08/2023 10:57,25-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,4
bd379997-1bac-42a0-a695-6794d9383022,Inbound,Order Related,Seller Cancelled Order,no,f8cea462-af05-4d27-b4f0-a017ff8c251c,,25/08/2023 20:38,25/08/2023 20:39,25-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
80712dc9-487c-4989-9b5b-26bab9eb909e,Outcall,Order Related,Delayed,Good ??,f66218ae-cfa5-4a36-8035-ec4ac67673fe,,25/08/2023 20:03,25/08/2023 20:29,25-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,4
722722cd-6cc3-43d3-841e-7b94dc51a6f1,Inbound,Returns,Return request,,1064fcdb-649a-4869-8827-f2869af31f7f,,25/08/2023 17:34,25/08/2023 17:38,25-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0653080b-6ddb-4cbd-a272-13cd6e4f03bc,Inbound,Returns,Wrong,,0496c249-ecc2-4794-ab35-f45326a71ef4,,25/08/2023 09:28,25/08/2023 19:25,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
c6040cd6-9099-429f-81d2-e7cdf3f95dd3,Inbound,Product Queries,Product Specific Information,,96182ff0-b772-45e3-9031-8e7e98d9929c,,24/08/2023 08:53,25/08/2023 16:14,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,1
4f6faa40-4733-4b45-ada9-5c0b995252ca,Inbound,Returns,Missing,,2c4b7137-acfc-45ad-a14a-c66839208d77,,25/08/2023 13:35,25/08/2023 13:39,25-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
543925bb-97a8-4937-a311-6e47524ba6e1,Inbound,Returns,Reverse Pickup Enquiry,,4433cd05-248a-4712-a9cf-e11a33fd6324,,23/08/2023 14:03,25/08/2023 16:11,25-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
049d126d-2158-4c2f-b4c3-ea600242c9ec,Outcall,Returns,Reverse Pickup Enquiry,,d2808438-7b78-4aa5-8efb-efe7898cc40c,,25/08/2023 22:06,25/08/2023 22:14,25-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
252fec9c-f3a1-4d5a-a868-88e40e5f9507,Inbound,Order Related,Delayed,,710a3329-51b7-4d19-99c4-f6f624bf6919,08/03/2023 22:49,21/08/2023 22:42,25/08/2023 10:54,25-Aug-23,KOZHIKODE,Furniture,10309,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
074c1378-477b-4dfb-9ba6-7fd7fa647370,Inbound,Returns,Return request,,a71da91b-c476-476a-9a3f-b50cdee73c1a,,25/08/2023 13:43,25/08/2023 14:08,25-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
7cfdf8f0-cfe8-4eea-9eae-d2b9f09c6de7,Outcall,Order Related,Seller Cancelled Order,,511ce3d4-680d-436a-92da-271fc10ab435,,25/08/2023 07:37,25/08/2023 07:49,25-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
2de249f0-7f81-45bc-86c9-1d2035021962,Outcall,Returns,Reverse Pickup Enquiry,,97a07ce5-1c85-4929-8d14-7b5eea68e0e8,10/08/2023 12:16,25/08/2023 20:41,25/08/2023 20:46,25-Aug-23,JOBNER,Electronics,1599,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
04d5cade-b2f0-4a02-90a1-ca08c5bb9973,Inbound,Returns,Reverse Pickup Enquiry,,f293a5a2-839a-4b44-b0cd-12340864b0d4,,25/08/2023 19:13,25/08/2023 19:43,25-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
001e5104-3da3-47a9-bfca-5a9460b1e3a4,Inbound,Returns,Reverse Pickup Enquiry,,9a6d6861-87ec-4ba2-bd0e-6e78ce66ee4c,,25/08/2023 17:54,25/08/2023 17:58,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
36366f04-e570-4695-a48a-afcafa9dbb7b,Outcall,Returns,Return request,Thanks ,f5e961db-00e7-4f37-9ddb-00896588c81f,,25/08/2023 18:28,25/08/2023 18:47,25-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
20208fbc-2585-42d3-8e11-18d5e3d06ada,Outcall,Order Related,Customer Requested Modifications,,d414162d-2357-44b9-bc21-44976038c20f,,25/08/2023 00:11,25/08/2023 00:12,25-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
27b42344-e535-4210-bc49-7ccce72ed696,Outcall,Returns,Return request,,02c536d8-7e2a-4b4f-91a1-1e40f0f9ee54,,25/08/2023 09:34,25/08/2023 09:38,25-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
4a15e74c-74f3-4854-969d-89e1710a2dff,Inbound,Returns,Reverse Pickup Enquiry,On 24 AUGUST customer care executive said that pickup will done today or tomorrow but next day morning msg received that pickup was cancelled. This is horrible and disturbing. I took leave for pickup purpose but it's waste of my day and time ,50281eb2-111b-4839-afa2-7d790dbb26d0,,24/08/2023 19:44,25/08/2023 09:54,25-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
2d969439-84cc-4392-bb91-982898dc58eb,Inbound,Returns,Reverse Pickup Enquiry,,cb40488b-23e9-4a84-94cc-1964e26c7a3a,,25/08/2023 12:44,25/08/2023 12:46,25-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
33260002-cca0-4497-a44a-79e0580b38e7,Outcall,Cancellation,Return cancellation,,e035917a-d656-4ff7-b3da-dabdd85d8640,,25/08/2023 18:52,25/08/2023 19:17,25-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
67df0436-07f8-4677-a2d9-f96dba93c0c6,Inbound,Shopzilla Related,General Enquiry,,91b5ee95-afbb-4ff2-b462-de5ee20122de,,25/08/2023 19:13,25/08/2023 22:19,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
e4d6bf77-2c43-46fa-9046-2bfb17fac1fa,Inbound,Returns,Reverse Pickup Enquiry,,8ce564a6-bb43-4dec-9d98-5d10e4666436,,25/08/2023 18:34,25/08/2023 18:40,25-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
43bac13b-6324-489c-9367-b3d8dbf42790,Inbound,Cancellation,Not Needed,,f93bc89d-c66b-4934-9274-a640c556649b,,25/08/2023 10:28,25/08/2023 10:45,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
360b4295-1503-4078-a704-5a27a4259064,Inbound,Order Related,Seller Cancelled Order,Very good,4d344574-7f76-41c5-b1bf-04f4284dc019,,25/08/2023 11:03,25/08/2023 11:09,25-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
8c216bf6-5edf-4537-b5fe-f9b44a01322d,Inbound,Feedback,UnProfessional Behaviour,,4e911baf-2b9a-416b-898b-c0c58dcdcd50,,25/08/2023 20:29,25/08/2023 21:10,25-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
ade18d84-feb5-469d-989c-db4870d3e87c,Inbound,Refund Related,Refund Related Issues,Yes,fdb033a9-d072-4735-818d-f8f4edaaac7f,,25/08/2023 18:51,25/08/2023 18:51,25-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
aed56e02-6c35-4114-b945-e5ac5e82b9a0,Inbound,Returns,Reverse Pickup Enquiry,Very good resolve ,0c4c478e-9872-4eaf-a97c-f8652a8b1079,,25/08/2023 18:32,25/08/2023 19:01,25-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
73818250-3fb6-45e4-878b-0a4525a799db,Inbound,Payments related,Online Payment Issues,,8bbd5439-98af-4236-ad4e-08a232ca91f6,,25/08/2023 17:50,25/08/2023 17:53,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
18d0649e-e01b-458a-bbcf-9a5e5228906a,Outcall,Product Queries,Product Specific Information,,2f02294d-d874-44e8-8c87-5af8ec980af4,,25/08/2023 19:04,25/08/2023 19:06,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
c7b741bc-87fd-4dd4-8cd8-2072d273cf63,Inbound,Returns,Reverse Pickup Enquiry,,2694b91a-484b-400c-9a55-a019a3ef5d21,,25/08/2023 18:13,25/08/2023 18:14,25-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fdaf05d0-7546-4960-af3e-3076c57106bf,Outcall,Cancellation,Not Needed,,541b52c8-efe7-41dd-b067-5eb3b4a465eb,,25/08/2023 17:05,25/08/2023 17:14,25-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
922832cc-077c-46fe-bc38-350b404970d2,Inbound,Returns,Reverse Pickup Enquiry,Ok,eeac85f9-85ef-4cc3-bb77-a08d9ace48e6,,25/08/2023 06:29,25/08/2023 06:55,25-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
63f63e3e-ce52-4a6b-abf1-3ba2207fcff4,Inbound,Returns,Missing,,e54369c5-40e1-43fb-8d75-16d3d7639529,,25/08/2023 19:03,25/08/2023 19:08,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
feaccf0b-a741-4cb0-9db6-7f07e842db58,Inbound,Cancellation,Not Needed,,0b71569f-0777-43e3-8735-a6d775d9f429,,25/08/2023 19:40,25/08/2023 19:41,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,4
c4a4a053-d7d6-4805-8faa-9643816eae24,Inbound,Returns,Damaged,Good,57a1af76-f460-4fc2-a3f3-c5905caf7df7,,25/08/2023 11:46,25/08/2023 11:49,25-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
f140b51c-64b0-4316-834a-1e5eae5e1fdf,Inbound,Refund Related,Refund Related Issues,"My issue is not yet reolved. I have explained my issue multiple times on email, and on chat and on multiple calls. I am being asked to repeat my issue again and again. My wife has also raised the issue on Twitter as well 2 days back but there is still no resolution yet. I am still waiting for my 1950 rs refund that I paid on request of delivery person to Shopzilla ",294b19ea-fe46-4df7-a215-ee745928f90d,06/08/2023 20:17,25/08/2023 14:31,25/08/2023 14:40,25-Aug-23,NEW DELHI,Electronics,38990,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
e23ac437-231a-4658-abb2-b7645d212f67,Inbound,Returns,Return request,,a84f2396-1d0d-43cd-a035-516bbff90b36,,25/08/2023 19:34,25/08/2023 21:03,25-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
1f195b9a-5e2c-4d08-81df-5a1a2f142cd1,Inbound,Returns,Wrong,Good,3f785628-060a-4649-a74c-0beee62d218f,,25/08/2023 18:32,25/08/2023 18:58,25-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1aa51363-1e2f-40ef-bd16-46a38d5277e7,Inbound,Returns,Reverse Pickup Enquiry,,7d335e59-fef0-4a65-ba8c-735ad1d7051d,,25/08/2023 19:28,25/08/2023 19:29,25-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
f2d6aeb8-99e9-4272-b223-3f629ec9589d,Inbound,Returns,Reverse Pickup Enquiry,thanks,0dd87e78-d824-44d9-a7ec-f1c683b7c088,,25/08/2023 19:36,25/08/2023 19:38,25-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
a0d99e47-1d0b-4870-90e7-0b0910770cfc,Inbound,Product Queries,Product Specific Information,,3bd0fc16-9c6f-4504-a5ed-66a3f9b48bf7,,24/08/2023 14:08,25/08/2023 11:41,25-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
573f8bd0-cb75-4f5b-9bcc-03e5fb6512f4,Inbound,Returns,Reverse Pickup Enquiry,,9652bf36-364a-42de-9423-51cec861ef3f,,24/08/2023 11:19,25/08/2023 23:10,25-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
51499321-cbd3-4407-8007-b99c58251c71,Inbound,Order Related,Delayed,,82e0f8c7-d69c-423e-bb9c-3e6103570ed6,,25/08/2023 12:01,25/08/2023 12:02,25-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
087e32f1-7c51-4853-8e6c-c024d63a8544,Email,Returns,Reverse Pickup Enquiry,,86f75b87-a0c9-4bfd-bcdb-6529d268c527,,25/08/2023 20:42,25/08/2023 20:45,25-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
4b180689-96f9-4975-85b3-9229f88b05b8,Inbound,Refund Related,Refund Enquiry,,8f587a40-a076-48fe-aacf-a7a5f1f23860,,25/08/2023 20:23,25/08/2023 20:24,25-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
cb1b2805-84a5-4f85-957e-ae8aaefdd163,Inbound,Returns,Reverse Pickup Enquiry,,11c2aef3-4ba9-4a80-9d8f-3e2e8a8fb115,,25/08/2023 19:17,25/08/2023 19:20,25-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
af37b5d9-7514-4b5e-97d9-460f2e1946e4,Inbound,Order Related,Delayed,,083a8203-ded7-4508-b7c1-014027dd7615,,25/08/2023 11:56,25/08/2023 12:10,25-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
ee7a16ef-cf86-4dee-a19c-c4667a811050,Outcall,Cancellation,Return cancellation,,8a21c9e9-2e46-477c-89b9-333c8da42f5d,,25/08/2023 10:41,25/08/2023 10:45,25-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
1c0db068-4c80-4e5c-9d4b-38ac5cfb9b2d,Inbound,Order Related,Seller Cancelled Order,No resolved ,572693df-69ff-42bc-b6ed-a1d6add56f0d,,25/08/2023 09:03,25/08/2023 10:39,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
4f3be71f-cb1d-4385-a342-570200ff3f5c,Inbound,Order Related,Order status enquiry,Still my issue not resolved .. plz look into the matter ,7359d6d7-2d15-4e5d-ae31-75ee3d5deaf3,,24/08/2023 22:54,25/08/2023 08:42,25-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
0d88313c-f3c0-4822-95c6-8dec835924d5,Inbound,Refund Related,Refund Enquiry,,6bebc8a2-74c4-4f9e-8151-5f153868df8f,,25/08/2023 11:52,25/08/2023 11:54,25-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
5021d12c-d8f2-4118-bc06-a819e00d8a8b,Outcall,Returns,Reverse Pickup Enquiry,Very good ,e7bf39af-f0b8-4416-9059-694589666bc9,16/08/2023 14:51,22/08/2023 12:36,25/08/2023 16:32,25-Aug-23,RANCHI,Books & General merchandise,697,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c63d6ec1-4e60-4730-8d73-2c295e31139d,Inbound,Order Related,Installation/demo,Very nice Behaviour and helpful nature.,5fec4bda-8ba1-40a8-ae37-bac160eb7572,,25/08/2023 18:52,25/08/2023 18:54,25-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
efb9867d-6ff9-4d3c-aaa8-8ae7bd7fa887,Inbound,Returns,Missing,,9468b0fb-c8ec-4ef5-a087-531178a92211,,25/08/2023 18:32,25/08/2023 18:51,25-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
45a5fa02-162e-42c8-b1d5-3476ed9e87a2,Outcall,Returns,Return request,Replacement kat do,d185f9a3-dcc8-4ca4-a343-260e28f335a9,,25/08/2023 09:23,25/08/2023 09:37,25-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
ad26443d-dc09-49b2-88b1-8723c119b32c,Outcall,Order Related,Order status enquiry,,1e15302b-a980-4e98-bba9-3c6805c19387,,25/08/2023 19:27,25/08/2023 19:55,25-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
339a0bfe-7454-440b-b2f6-263cd06b64e3,Inbound,Returns,Wrong,,ff36600e-1585-48f4-8adc-94793dbee7e1,07/08/2023 21:43,25/08/2023 08:01,25/08/2023 08:06,25-Aug-23,BALLIA,Electronics,799,,Timothy Grant,William Park,John Smith,31-60,Morning,5
43c186fe-95f7-464c-b9b8-e0ac950d1f6f,Outcall,Payments related,Online Payment Issues,Your delivery service needs a lot of improvement. I thought things may have changed but delivery to the  area i live in remains very chancy!,e2701246-cea6-46db-8820-a49938632e92,,24/08/2023 16:07,25/08/2023 00:20,25-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,3
1ca50f7e-d361-4f61-ad48-229f53227b16,Inbound,Returns,Reverse Pickup Enquiry,,19988b06-d58b-43e8-b8aa-c97650543a34,,25/08/2023 14:38,25/08/2023 14:41,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
27563913-8d7c-4ac3-a1c0-c94432207765,Inbound,Returns,Wrong,,b3f5af25-60c4-4f80-a503-ded8da31c4db,,25/08/2023 19:40,25/08/2023 19:41,25-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
d87edcfa-a978-4c89-98c4-5c09005bf8ea,Inbound,Refund Related,Refund Enquiry,,94aba25b-3016-4b13-a090-cbe36ed6210b,,25/08/2023 22:44,25/08/2023 22:48,25-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
3a60a0dc-62b4-4692-bb73-bd1dc1cd3448,Inbound,Returns,Missing,Very Good support. Deserve 10 rating,b384061f-b8fe-4306-ac50-6bf3b97abf24,,25/08/2023 19:35,25/08/2023 20:13,25-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2073e674-6224-4e90-89a0-1b8b5a7c84cc,Inbound,Returns,Reverse Pickup Enquiry,Good ,f67672f7-4719-4e6e-bcf1-94f3d91e8015,,25/08/2023 17:51,25/08/2023 17:52,25-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
05ce130e-aa88-42d8-8eba-6abd1877392f,Inbound,Returns,Return request,,07a85ad5-120a-4306-b3b1-5ab93c968fee,,25/08/2023 17:12,25/08/2023 17:14,25-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
49654826-b2c5-4863-b2ca-955258fd48de,Inbound,Cancellation,Not Needed,,a1eb068c-e304-402b-8dd7-2ef05f28fcd1,,25/08/2023 21:01,25/08/2023 21:13,25-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
35b77237-97ea-465b-89e6-bd7d029a669b,Inbound,Returns,Reverse Pickup Enquiry,Very goodMujhe bahut  ,7c12e9eb-797c-43a9-81e2-a2d54c914f48,,25/08/2023 07:28,25/08/2023 07:30,25-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
555453a4-bbb1-47e6-a0c2-257323651ae0,Inbound,Returns,Missing,Thanks,807b4ad1-72f0-4349-8ef0-dbeceb4572ee,,25/08/2023 20:27,25/08/2023 20:28,25-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
5e4ea2c1-768a-48c2-8ff5-c066db2b5ab5,Inbound,Returns,Return request,,94cbd303-9fa9-4c3c-ae40-a28d739a29b3,,25/08/2023 17:52,25/08/2023 18:04,25-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
003b86b6-4f6b-4bef-8f17-b57d903a2297,Inbound,Returns,Missing,They make my issue clearance effective. ,e830e400-2c6e-40fe-9a13-cf62f079ca06,,25/08/2023 18:43,25/08/2023 18:49,25-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7225fc8c-da01-49cd-9735-a949247edc01,Inbound,Order Related,Order status enquiry,??????   ???? ????? ?? ???????? ??? ,14642bbb-4ace-4b8d-95a8-ccb665fd908f,,25/08/2023 16:56,25/08/2023 16:57,25-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5e825115-0000-47f2-a34a-41a1b2056320,Outcall,Feedback,UnProfessional Behaviour,Thanks ,360203e4-6401-41d1-8c51-0841eb7e4b76,15/08/2023 14:04,22/08/2023 14:42,25/08/2023 09:00,25-Aug-23,ASANSOL,LifeStyle,230,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
5c539471-19b4-42c7-a74b-b7a7a5a5ebfe,Inbound,Returns,Return request,"Just a bit quicker resolution would've been better. But anyways, satisfied with outcome.",b4f8196b-3341-41b9-888b-abf1af30a505,15/08/2023 22:05,25/08/2023 21:39,25/08/2023 21:40,25-Aug-23,GREATER NOIDA,LifeStyle,674,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
69f5d500-22a8-42f4-ad3a-465cc6b4ded8,Inbound,Order Related,Invoice request,,faa555ba-126b-4db8-98a5-afba77bea360,,25/08/2023 20:32,25/08/2023 20:35,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
96777ec2-a70d-4e4a-9554-47b9b41aaf7b,Inbound,Order Related,Delayed,,ef6db03e-3e80-4c82-9e71-2eef916ddcc5,06/08/2023 17:33,25/08/2023 13:14,25/08/2023 13:18,25-Aug-23,FAIZABAD,Books & General merchandise,259,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
72345e02-500b-4d22-bcf3-4c6be9eafc7b,Inbound,Order Related,Seller Cancelled Order,Thank to solve my query,f3bd0369-961a-4ae4-ae12-22caab41c57b,,25/08/2023 20:50,25/08/2023 21:57,25-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
9f656b35-f6e5-4460-9875-8898062df0fb,Inbound,Returns,Fraudulent User,,959ac963-2a98-4d52-acc8-762638b3d363,,25/08/2023 19:13,25/08/2023 19:25,25-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
59f5f646-2cd9-423e-8c3e-2734bed60639,Inbound,Returns,Reverse Pickup Enquiry,,aa7f2fee-ac4e-47e9-a482-839f3f3cebbd,,25/08/2023 12:03,25/08/2023 12:23,25-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b36b10c7-dafc-498e-a53e-a697690965a7,Inbound,Order Related,Priority delivery,,a7cd5433-0b5c-41f7-8dbe-4f616eb162b1,,25/08/2023 09:52,25/08/2023 10:12,25-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
be563fe0-af42-48e6-8645-85eb2811986c,Inbound,Returns,Reverse Pickup Enquiry,Ok,a8e6c31c-6025-404c-83b8-13a83ccda042,,25/08/2023 10:48,25/08/2023 10:48,25-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
4cea0ac9-5943-464e-87cf-0b1a3bf076ef,Inbound,Product Queries,Product Specific Information,,73a1c914-7b09-42ba-ad16-3c880795f6eb,,25/08/2023 12:19,25/08/2023 12:21,25-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,1
976125bb-6e16-4191-9b49-e773caf29b8e,Outcall,Payments related,Online Payment Issues,,cb5d4a93-85a4-487d-bcc6-69b83bd375d8,,25/08/2023 16:51,25/08/2023 17:21,25-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,3
e9a71dad-db74-4ece-828b-6511316b9057,Inbound,Returns,Reverse Pickup Enquiry,,293df04c-340f-42b5-be14-4ca5119688f9,02/08/2023 07:53,25/08/2023 13:27,25/08/2023 13:32,25-Aug-23,BOKARO,Affiliates,157,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
84861557-d8d9-4921-ba38-df4773dbf07f,Outcall,Returns,Reverse Pickup Enquiry,,cc23bfaa-00ed-4058-b101-b8fe0ff00880,16/08/2023 15:07,24/08/2023 15:02,25/08/2023 15:39,25-Aug-23,OTTAPALAM,LifeStyle,499,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,1
ed3621c8-fe8a-4449-9cff-894953f0c1e6,Inbound,Returns,Reverse Pickup Enquiry,"Don't say sorry, please solve customer issues.",a858a5e1-a9dd-497c-bcd5-3aa7e80a9f2c,,25/08/2023 21:42,25/08/2023 21:51,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
65b54ea2-bd57-4241-907e-33e3e29b22ec,Email,Returns,Missing,,edc836c4-17c9-4755-8f34-738031730d5f,,25/08/2023 14:49,25/08/2023 14:50,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
2b9b8b10-c8f1-47ed-9e2b-5184156dd2f0,Inbound,Order Related,Order status enquiry,Any one not resolved my problem ,0b0fa132-69e7-4824-99e1-5d3d1084fc38,,25/08/2023 19:45,25/08/2023 19:47,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
f81c5036-a8d3-4c08-bf67-3fe74bc3a6c9,Inbound,Returns,Reverse Pickup Enquiry,5,2e7904bd-bef5-472e-b26e-3bf4e0c31595,,25/08/2023 11:53,25/08/2023 15:51,25-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
ee692c58-8354-4822-955b-e3f76aa8743e,Inbound,Returns,Reverse Pickup Enquiry,,36bd1773-b212-4273-ad89-5b607c8b8762,,25/08/2023 07:53,25/08/2023 07:54,25-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
6f4d446d-4567-46e2-aad6-a7c1ada610d5,Inbound,Payments related,Online Payment Issues,,cc1f35b5-95b6-4662-821b-09566e4a43ba,,25/08/2023 12:24,25/08/2023 12:24,25-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7b9ac2c3-fcb2-4de3-a271-f9f019d1a278,Inbound,Product Queries,Product Specific Information,,b93e4112-76f0-46cb-96d5-01860185cd01,,25/08/2023 22:21,25/08/2023 22:22,25-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
09bc19d6-6e6f-4ad6-9612-e93baa63a003,Inbound,Payments related,Online Payment Issues,,b019e194-f5e4-4e1d-8dcf-2f90593f1964,,25/08/2023 17:12,25/08/2023 17:14,25-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
56479ba9-af45-41ac-ada7-08815b6fd51f,Inbound,Order Related,Order status enquiry,,4d362249-fbb0-4a16-ac13-398f842f7629,,25/08/2023 16:49,25/08/2023 16:50,25-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a7efef5b-4d7d-4d1a-aaed-0e36c5c74443,Outcall,Returns,Reverse Pickup Enquiry,,e7f38dd8-3a00-4b6e-bc98-4a3eeba4222b,,25/08/2023 14:37,25/08/2023 14:40,25-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
ea021599-27da-4774-914c-e7fbed5c358a,Inbound,Order Related,Order status enquiry,,a2c626a7-8677-47dc-860f-e3ef0844bca9,,25/08/2023 12:52,25/08/2023 13:13,25-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,1
ad8cc05b-a178-48d3-8df4-a86d10e6c597,Inbound,Order Related,Installation/demo,,7aa47b58-cdf8-4805-92b2-a20c451d2b22,,25/08/2023 10:48,25/08/2023 11:15,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,2
705eba14-7804-4862-9a01-0b075f1e588c,Outcall,Cancellation,Return cancellation,,49399f3c-13af-4958-a966-5157175eb1aa,,25/08/2023 14:19,25/08/2023 14:40,25-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
004d6742-f9ef-4155-be88-a3068ac2a2f7,Inbound,Returns,Reverse Pickup Enquiry,Very nice,2dde7c49-a6e4-4313-82e0-a4bb630ec2f9,13/08/2023 15:20,21/08/2023 20:06,25/08/2023 12:35,25-Aug-23,THANE,Affiliates,385,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
c1872081-b5d2-4f66-8e57-951812e9a89e,Inbound,Refund Related,Refund Enquiry,,dbc592b9-5c24-48f0-ad08-bc073a0f1490,,24/08/2023 13:34,25/08/2023 13:39,25-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,3
c99849cd-c57c-44ed-a3df-214a9f0b84d9,Inbound,Returns,Reverse Pickup Enquiry,,0ade801c-8717-4211-ba01-121df375daf7,,25/08/2023 11:19,25/08/2023 11:27,25-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
22efeb96-a151-4e34-8031-8b0634f16d25,Inbound,Refund Related,Refund Related Issues,,871375fe-017c-4095-888e-6726a8ee422a,01/07/2023 13:40,25/08/2023 20:38,25/08/2023 20:39,25-Aug-23,FARIDABAD,LifeStyle,409,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
0c3da1fe-f8cb-47ac-9e84-1d2c97c885be,Inbound,Payments related,Online Payment Issues,,11d84ea3-6133-4d53-b326-5b69e1b59386,,25/08/2023 22:49,25/08/2023 22:51,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
71051e85-4862-43dd-b5d2-701f38ab4546,Inbound,Order Related,Order status enquiry,,237242e7-4b2f-46e1-ba9c-f7a838d058a5,,25/08/2023 23:18,25/08/2023 23:19,25-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
1a46a1e6-699d-4282-8fa1-2cfd5206b2b1,Outcall,Returns,Return request,Badiya,04fecd76-a725-4226-b8ae-a0fc4e342444,,25/08/2023 20:40,25/08/2023 20:45,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
ebbd1072-e045-464f-b5c2-8c09d5101879,Inbound,Product Queries,Product Specific Information,,b885b94f-62eb-48c2-82a7-5bb5735455cb,,25/08/2023 19:07,25/08/2023 19:27,25-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,1
922082f8-f247-4d99-ba82-6306cc0796f6,Outcall,Order Related,Installation/demo,Very good ,6368d523-b09f-49b8-ada2-3519c4d6a095,,25/08/2023 00:58,25/08/2023 07:26,25-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
60d0fc70-4b13-4143-a6ce-71587b983860,Outcall,Returns,Return request,,b2be1bb2-34fc-41f0-90aa-eeb45de097fc,,24/08/2023 18:09,25/08/2023 07:23,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
ba90a142-accf-4bf5-aaa9-5a7c10b5eb18,Outcall,Returns,Reverse Pickup Enquiry,,bd0f6891-c5e4-4f3b-9d13-446043bf45e5,,24/08/2023 20:47,25/08/2023 14:13,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
af9c229b-36fd-42e1-b643-a9eba6b275dc,Inbound,Returns,Wrong,,d580872d-f1b2-4324-a5e0-2cb6244ac1f4,,25/08/2023 15:04,25/08/2023 15:12,25-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
f38064f4-4c96-4c28-83db-f09b6c0b604d,Inbound,Returns,Reverse Pickup Enquiry,,056e8da6-c104-45fb-9307-5b0311335f8c,,25/08/2023 16:36,25/08/2023 20:51,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
dd4e8c94-fc12-492e-b242-05e1ebf4354b,Inbound,Order Related,Customer Requested Modifications,One of the best customer care agent I spoke. She was very helpful towards customer issue.Want to share the feedback to her.,4cf40e90-97bb-440c-a795-e7c4d431fcbc,,25/08/2023 19:21,25/08/2023 19:22,25-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
aff2ce6f-cda8-429f-87d7-92f16a63299d,Inbound,Order Related,Order status enquiry,,f388216a-a5fc-4c22-9960-3b171564a526,,25/08/2023 14:05,25/08/2023 15:11,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
13ec9b13-162d-4ab3-aacd-6db3a4cc951c,Email,Returns,Fraudulent User,,58b62890-727b-4b96-8a9c-19c5bcbccee9,,24/08/2023 21:37,25/08/2023 11:52,25-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
0be83381-ac0d-4899-9467-544e32b69c25,Inbound,Order Related,Priority delivery,,5b637b6d-c3f3-42bc-a096-2b37781636e7,,24/08/2023 19:54,25/08/2023 09:56,25-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,4
036f350f-d817-43b1-95c7-47c51e08ea9c,Inbound,Returns,Fraudulent User,Improve your system ,ed330abc-5589-4451-9ae2-3dadebfcfb31,,25/08/2023 14:53,25/08/2023 14:58,25-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ab18b61a-c6ac-4b36-a5fb-d363cb45d52a,Inbound,Product Queries,Warranty related,,3675c51b-e7c2-460b-96af-807ee71198cb,,22/08/2023 14:29,25/08/2023 18:13,25-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
e0de1dec-4143-45f3-9573-777fcc025c5a,Inbound,Returns,Reverse Pickup Enquiry,Very bad proudect,9f591df7-3999-46fc-b414-ccf513a16551,,24/08/2023 21:10,25/08/2023 08:36,25-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,1
63672d10-82b0-4280-9184-287a0fbbd565,Inbound,Payments related,Online Payment Issues,,8b2c5885-9ffa-4a39-a175-a5f2805690fd,,25/08/2023 12:11,25/08/2023 12:13,25-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
ebdc60fe-ea31-4fdf-b940-47dc6172aaf6,Inbound,Returns,Reverse Pickup Enquiry,This app has gradually turned into nonsense. It is so difficult to speak to a human customer executive. I tried tak l reaching out and the chatbot won't arrange a call with the representative. Utterly disappointed.,17023479-bb78-4f9b-a06a-7410e31fdba7,16/08/2023 15:44,22/08/2023 09:39,25/08/2023 11:41,25-Aug-23,BHAGALPUR,LifeStyle,622,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
dacad5c8-ab42-4f7d-8547-c38c2cbe4eb6,Email,Returns,Technician Visit,,4e024812-24ca-4669-bed9-0853fc319623,,25/08/2023 17:47,25/08/2023 21:27,25-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
09059edb-7542-4c19-8a0e-03fa974133db,Inbound,Returns,Reverse Pickup Enquiry,,10f9c441-004d-4037-8002-fd9cbcb22c1c,,25/08/2023 16:23,25/08/2023 16:27,25-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
e5ea7583-47e7-4c5e-94b3-098b8f7bf00b,Outcall,Order Related,Invoice request,,2f9ed01d-1b2d-4cc9-8c28-a8906e940915,,25/08/2023 15:44,25/08/2023 15:45,25-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
7c882fc7-f0f8-4c42-bf6a-645632b1bf8a,Inbound,Order Related,Invoice request,,da94a9f6-db5b-4207-86f2-b6ef578e3bce,,25/08/2023 15:39,25/08/2023 15:45,25-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
60dedfba-c479-42ae-9487-46f0458801a9,Outcall,Returns,Reverse Pickup Enquiry,,ab50abe5-3263-45f1-a403-3feb4b2eb896,,25/08/2023 19:55,25/08/2023 19:56,25-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f5a17907-a015-4852-a02b-f65d4373c6ef,Inbound,Returns,Reverse Pickup Enquiry,,52f38607-bb51-4f8a-8527-b9acf8ffac1f,,25/08/2023 22:03,25/08/2023 22:13,25-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
b5194a84-ace7-4d27-9b27-d0c49e0ba52b,Outcall,Returns,Return request,,50dea37b-0a51-4642-909d-2430db3d244c,,25/08/2023 13:52,25/08/2023 14:16,25-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
13d136ff-e426-4125-a671-08cd3d487148,Inbound,Returns,Reverse Pickup Enquiry,  support is best ,597ac07f-217e-4e54-ad81-b81b2d9f6ee6,,25/08/2023 19:35,25/08/2023 19:50,25-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7e202641-f76a-46fb-a702-d3f0c80d4844,Outcall,Payments related,Payment related Queries,All is good ,4415514c-16be-4013-936d-53b01fac09ec,,25/08/2023 21:23,25/08/2023 21:28,25-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,4
7fd9f5cd-02a0-4231-80b1-8a5ab35e767d,Inbound,Order Related,Installation/demo,5,ab967ee1-aa85-4de0-b5da-75aa65d7432b,,25/08/2023 00:51,25/08/2023 00:54,25-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
85274c0e-2771-4bd0-adb5-766a453acbe0,Outcall,Product Queries,Product Specific Information,,f56a4edd-cfce-4adf-93e9-a4304337be0c,,25/08/2023 00:11,25/08/2023 05:57,25-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,3
d96ac480-8b85-4305-819a-94cd9e3c80c2,Inbound,Product Queries,Product Specific Information,Problem solved karwa dijiyeSir na bole ke payment receive Ho Gaya hai order pending me h to time lag jayega 24 hours.,0a9b4874-9f1e-47c5-b52f-aaff57d1c252,,25/08/2023 16:55,25/08/2023 16:59,25-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
95834102-3fca-4417-b565-95ddda09d8d9,Outcall,Order Related,Order status enquiry,Thank ,4f6b9ade-e3c0-406f-be9c-55b196eaf8d1,,25/08/2023 14:24,25/08/2023 14:26,25-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
71049a39-767e-4241-b1b7-a622b0244176,Outcall,Returns,Return request,,6d8ee216-ac45-47be-a0d9-af3cfa868406,,25/08/2023 13:33,25/08/2023 13:35,25-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,5
675337bd-a043-4d01-bb71-e5ffd3602dbd,Inbound,Returns,Wrong,,12c0b48b-09ce-46bc-983d-3ab8447f4e1a,,24/08/2023 22:35,25/08/2023 01:41,25-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
03adf19d-0d58-4419-81f8-4b8a1860743b,Inbound,Product Queries,Product Specific Information,,793cd98a-d64d-406e-9fd3-f06a4c2d06bb,,25/08/2023 19:33,25/08/2023 19:35,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
fe01a93b-6093-4312-882d-d1eab31a1fe3,Inbound,Payments related,Online Payment Issues,,629c7b1d-6777-48ed-be09-c54db4f17fa5,,25/08/2023 16:42,25/08/2023 16:45,25-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
aad75d33-e032-4b90-8bbf-c94a1e054551,Outcall,Payments related,Online Payment Issues,,79142977-c956-4adb-bd16-fcb276ff2670,,25/08/2023 13:57,25/08/2023 13:58,25-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
8f448066-577b-4390-b374-9f0924739878,Inbound,Returns,Reverse Pickup Enquiry,,66c1f39f-493f-4753-a048-395a7b6034de,,25/08/2023 09:42,25/08/2023 09:43,25-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
fb8e9983-30e3-41ac-8878-253619509418,Inbound,Returns,Missing,Thank you for help sir,f51906f1-f5c1-4adb-aa9f-5a425f072892,,25/08/2023 19:03,25/08/2023 19:05,25-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
3818018c-6ab8-44f8-9c00-d152735cf4cf,Inbound,Returns,Reverse Pickup Enquiry,,809b6638-b882-49e5-83a9-592569292a1d,,25/08/2023 00:12,25/08/2023 07:01,25-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
1b16e94b-8b68-4d4b-b0a1-e3737ca18bae,Inbound,Returns,Return request,,f4418e7f-e879-490a-b99b-889b4578b06e,,25/08/2023 18:14,25/08/2023 18:17,25-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
38dae75a-8271-4719-9b15-dcb9538336b9,Inbound,Order Related,Delayed,,675db237-229d-4064-928b-37dd6ae70456,,25/08/2023 15:38,25/08/2023 15:39,25-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
12f10990-da1f-4024-8c28-8899a13cdaec,Inbound,Order Related,Order status enquiry,Good ,b857091a-ba63-4242-83e6-92b37ede16a6,,25/08/2023 18:57,25/08/2023 18:58,25-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
be9e221a-fbc9-4bf6-99cc-e4721dce945c,Email,Returns,Return request,,eec98bc7-312b-4383-854d-da8d66f8f8d7,,25/08/2023 09:34,25/08/2023 09:36,25-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
76ac28ea-72bd-43f6-9901-0786fee117aa,Outcall,Product Queries,Product Specific Information,,cc4edc0d-2fd7-4952-84fb-a92ec5d689f6,,25/08/2023 20:28,25/08/2023 20:30,25-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
233abdfe-5f37-4528-bf44-fd07e1de4ecc,Inbound,Refund Related,Refund Enquiry,,d7df17b2-d490-41c6-887c-8b16084fdb16,,25/08/2023 13:15,25/08/2023 13:18,25-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
e367d5f5-b36a-4702-85c3-2ee05b89a8f8,Inbound,Returns,Missing,,46899efa-c8f5-4f06-a9c2-6ebb5266cce4,,25/08/2023 19:10,25/08/2023 19:14,25-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
bc4ce122-65f8-4124-8aa7-c4da05ef9eb1,Inbound,Returns,Reverse Pickup Enquiry,Mere sath pehle bhi ese hi hua   pehla product two months main bhi return nhi hua .Abki baar bhi esa hi   aap chahte kya   Shopzilla se shopping nhi kare.  wait   kaam   is product ke liye  .Finally ye batao ki kab tak return hoga.,3efe4d4b-df3c-4560-95c5-ba99aaa24fad,12/08/2023 11:38,25/08/2023 18:30,25/08/2023 21:03,25-Aug-23,ALIGARH,LifeStyle,559,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,1
3ce528d9-a9ac-43de-81b0-8611b61d1e91,Inbound,Returns,Reverse Pickup Enquiry,"Atleast return the products if someone is asking you to, after they have been ordered by mistake. ",ca31bf0f-68d8-4cd9-a8dd-13a5c5a44913,,25/08/2023 11:09,25/08/2023 11:15,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
12be3ae8-5a6a-4f89-8e62-ab99594cb2e8,Inbound,Refund Related,Refund Enquiry,,d58d323c-73dd-4aea-9938-f72dacd29e71,,25/08/2023 13:47,25/08/2023 13:50,25-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
88a60321-157d-4cdc-8c85-097ab522330f,Outcall,Returns,Return request,,f3820d15-c4ad-4d76-9c4e-ed517cc04b88,,25/08/2023 14:39,25/08/2023 15:02,25-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
2f9e05d1-6555-4489-a652-42903425a907,Inbound,Onboarding related,Seller onboarding,Good ,2037177f-a38f-4ea0-b877-00c4c3925241,,25/08/2023 19:36,25/08/2023 19:37,25-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
39ad4620-40a2-4036-9421-376922537ce7,Outcall,Order Related,Invoice request,,a286c9a7-7dec-4b11-908a-175932881f11,,25/08/2023 19:18,25/08/2023 20:25,25-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
fa38559d-c921-403d-9177-ab14bb05e9b7,Outcall,Returns,Return request,,d40e4328-2564-4ef5-aeb3-9497a2efbbbb,,25/08/2023 23:38,25/08/2023 23:49,25-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
829ccdae-fc63-4c70-8e69-be6252f0f811,Inbound,Returns,Reverse Pickup Enquiry,,7d421662-73df-4adb-a148-6b84189e32c4,,25/08/2023 17:55,25/08/2023 18:01,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
a3a280e5-f77f-4b68-8ee6-48b571082dac,Email,Returns,Reverse Pickup Enquiry,Good ,e316519a-8d6c-4662-a582-a17b981ffcfc,,25/08/2023 21:39,25/08/2023 21:41,25-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
156c7f74-8c2c-4794-bef7-3fec3c762731,Inbound,Returns,Reverse Pickup Enquiry,,30d0a1d3-d362-492f-b111-14ea62fe9b57,,25/08/2023 16:50,25/08/2023 17:03,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
f639aef9-d23f-4d06-9e68-de564f75038f,Inbound,Order Related,Installation/demo,,8d4e9149-9f55-4fce-b718-72b69e1b899f,,25/08/2023 01:03,25/08/2023 01:16,25-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
44151e92-632a-4991-8215-bc195a37487f,Inbound,Order Related,Invoice request,There is no scope for any further improvement. Already highly skilled person is this.,16439f20-ecbb-4ba9-8919-cb3f855f9914,,25/08/2023 08:09,25/08/2023 11:15,25-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
486dc4b5-f40a-44ad-bfe1-9a8c0bbc8344,Outcall,Order Related,Order status enquiry,Good ,cb652eb7-c79d-4274-bc14-af01da561e1d,22/08/2023 09:47,25/08/2023 20:06,25/08/2023 20:09,25-Aug-23,KOLKATA,Mobile,9999,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
c5edc590-ff80-4998-9637-7b043391b750,Inbound,Order Related,Delayed,,f46886d1-7804-4afe-a048-49e60a7b5e86,16/08/2023 13:18,25/08/2023 13:18,25/08/2023 13:20,25-Aug-23,CHANDIGARH,LifeStyle,294,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5943ac68-2ce8-4acc-b505-8403102857a6,Inbound,Feedback,UnProfessional Behaviour,Good resolve my issue ,c3a4585f-4651-4b08-9b3a-5a20394e79bf,,25/08/2023 16:38,25/08/2023 16:41,25-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4641d2ef-da51-48e9-a1db-213328c9612d,Inbound,Returns,Missing,,31686ff3-c451-4df6-8410-121b3bf14b10,,25/08/2023 20:30,25/08/2023 21:36,25-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
bd23f9c3-d2e9-45e4-b26f-197b513ed725,Inbound,Feedback,UnProfessional Behaviour,,ad87e1d5-c205-49d8-9780-b77ef978a47d,,25/08/2023 15:48,25/08/2023 15:56,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
6601aab8-9496-43e6-af57-856f86eb1b8d,Inbound,Order Related,Order status enquiry,great ,29c87f0f-b3c4-4226-a50c-c1fc0a574e94,,25/08/2023 11:08,25/08/2023 11:11,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6a031f7b-18de-4860-99de-7039292ae2ce,Outcall,Order Related,Installation/demo,,1caa91fb-cdd7-4e4d-8b59-f16deac48bb5,,25/08/2023 20:22,25/08/2023 20:27,25-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
0005821e-88d1-4efc-981f-33114f4057eb,Inbound,Order Related,Installation/demo,,84d64237-b062-40c2-b8e2-cd7941d8deb5,,25/08/2023 12:07,25/08/2023 14:52,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
302a3d9e-6bf6-4654-a4c0-05926ce11440,Inbound,Offers & Cashback,Other Cashback,Your customer executive left the chat without answering my questions ,ad26fa8f-8b2e-406f-909f-d1311fc75d0d,,25/08/2023 18:24,25/08/2023 18:39,25-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
8eae6eca-2cab-4ffd-92e0-502a7d5ac3d2,Outcall,Returns,Reverse Pickup Enquiry,,80185caf-ce53-43da-8033-c71c02ac2529,,25/08/2023 19:38,25/08/2023 21:36,25-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
68e41775-2adc-486a-8028-c9eda1305d15,Inbound,Order Related,Customer Requested Modifications,Have a great Man,63ba0ba6-7c8b-49d5-8a64-98c05a364e65,,25/08/2023 18:49,25/08/2023 18:51,25-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
65c496c8-04b0-4d5f-81d1-2287d3ccd3de,Inbound,Returns,Reverse Pickup Enquiry,,de8236d9-b7a4-4ee8-b794-2b80f642b796,,25/08/2023 16:43,25/08/2023 16:44,25-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
016b127f-54c4-41e1-9ebd-55bfe885d6a8,Inbound,Returns,Reverse Pickup Enquiry,,862fcdc4-04fd-46df-ac31-9c38af7523be,,25/08/2023 14:54,25/08/2023 17:14,25-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
ca325f38-3582-4a2f-b400-5ec4e9e5118c,Inbound,Returns,Reverse Pickup Enquiry,,9e3262c9-3277-4d8f-a3c2-d03dd85fb684,,25/08/2023 14:11,25/08/2023 14:28,25-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
0e9b80b3-d6b1-482a-9ce6-2274163a83c2,Inbound,Order Related,Installation/demo,,87e1bb06-ca23-4bdd-8615-423d2851b3b9,,25/08/2023 09:32,25/08/2023 09:34,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
c0a45da4-207d-4772-bbfe-8b2ec83634fc,Inbound,Returns,Reverse Pickup Enquiry,,fd862058-b106-4f53-8790-7fdc1810bca3,,25/08/2023 19:43,25/08/2023 20:05,25-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2b871403-aa27-4f67-8df0-72762b066462,Inbound,Shopzilla Related,General Enquiry,,4362541c-4873-4f01-8d76-43eee8c4a099,,25/08/2023 13:30,25/08/2023 13:32,25-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
a365042a-e024-489f-ac6f-10a94b86f4c5,Inbound,Order Related,Order status enquiry,,7f6a510c-da67-4470-972b-1f2022d474b5,,25/08/2023 14:01,25/08/2023 14:03,25-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
38a06bb6-d640-47aa-a529-c6ce70a17c35,Inbound,Returns,Reverse Pickup Enquiry,,03fb8050-112d-4d48-923d-13a5465d3161,,25/08/2023 11:14,25/08/2023 11:16,25-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
635ada06-34fe-472e-8fa3-bd738df585e6,Outcall,Returns,Reverse Pickup Enquiry,,cfc446bb-a50e-41ff-8596-d2b02d245521,,24/08/2023 20:14,25/08/2023 16:45,25-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
f2a18995-f3c8-41bd-b6c8-a5ed2b69f296,Outcall,Returns,Fraudulent User,,587259c4-a0dd-48cd-9832-824333521ae0,,25/08/2023 10:33,25/08/2023 10:35,25-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
395a4173-4e14-4643-b54c-b87f3af3f057,Inbound,Returns,Reverse Pickup Enquiry,,cce4ab81-a151-4b70-9c7e-a57a35a56646,,25/08/2023 20:28,25/08/2023 20:30,25-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
5f45aa15-7fd6-4265-98d2-a723b69b741d,Inbound,Returns,Return request,Very nice ,f1cad572-b1e1-4a06-a480-21b1413b4038,,25/08/2023 00:38,25/08/2023 14:40,25-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
213cf41c-e2fc-4103-8f04-b00e4e02cafa,Inbound,Returns,Service Centres Related,"Unable to connect call back,  call transfer facility to backhand team",dcab1e4f-c9b2-474b-93d0-71f6a89306f1,,25/08/2023 00:06,25/08/2023 00:08,25-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
b39d6730-0b51-4a8d-9702-44a021cc899c,Inbound,Returns,Missing,Very good service,7b620f7d-b5f6-491b-b691-9b3661dc23d8,,24/08/2023 13:07,25/08/2023 19:57,25-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
3cc5faa2-50f6-4eac-af2b-4dafc1b3cb06,Inbound,Returns,Reverse Pickup Enquiry,Very good ,df70d4a2-7839-45e5-bafb-d10510f1cba6,,25/08/2023 12:05,25/08/2023 12:16,25-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dadc4c26-68d1-49da-823e-1dd06540b579,Inbound,Order Related,Delayed,,a02c48a7-61b6-4c6f-ad35-357f0eb05e95,,25/08/2023 23:06,25/08/2023 23:06,25-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a67b98ab-4def-471d-8942-03c0a34fe03f,Inbound,Order Related,Priority delivery,Cool,05e1c23f-fc65-4901-8eb1-93463cd275b8,,25/08/2023 13:57,25/08/2023 14:00,25-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e805543a-c0cc-463d-ae9a-cc1aff3437b3,Inbound,Shopzilla Related,General Enquiry,,6595132d-35e0-4084-b846-ba01dbfc089e,,25/08/2023 15:52,25/08/2023 16:04,25-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
625c1b94-10de-4af6-8964-126cc46a9ddc,Inbound,Refund Related,Refund Enquiry,,6b2cb91d-84c4-46d5-b23e-03857189a55c,,25/08/2023 20:41,25/08/2023 20:42,25-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
fc66d391-7f80-4f70-bf90-2105eb9588cc,Inbound,Returns,Reverse Pickup Enquiry,,206b0339-f505-4c77-98e2-e6ff4c1a4f4b,,25/08/2023 12:34,25/08/2023 12:37,25-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
39b7d3f8-699a-4116-ad64-79b13ce70de6,Inbound,Returns,Return request,,23d59d2b-1930-4c96-bc17-121c5fcbb448,,25/08/2023 16:08,25/08/2023 16:13,25-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8e22cfc0-4f9b-46ad-b692-1d5af9a56709,Inbound,Returns,Service Centres Related,I purchased tv on 10 Aug but yet Not it's installed and no Shopzilla executive will help me for this.,af067f3b-0ab3-4da6-b311-6cd4ec99430e,,24/08/2023 23:43,25/08/2023 07:07,25-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
bcced834-3e82-4cbd-a212-47667bac0605,Outcall,Returns,Return request,Kindly make return option available as all the customers are not available to receive their orders so some other person received it and after open box delivery only the one can understand the problem with parcel who have ordered but not the person who has received. I've faced such problems twice as some other family member received my product and I was unable to return it after open box delivery. Kindly make flexible return policy.,2e339227-938d-4285-b12a-9080cc172ef2,,24/08/2023 17:17,25/08/2023 01:16,25-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
9cfce0d1-e9c3-4aa3-b158-ed0520f4cd5c,Inbound,Returns,Wrong,,f2ea4ef7-4b98-4056-a916-4c45a7c0da7d,,25/08/2023 15:21,25/08/2023 15:22,25-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b79a4c7a-e448-44c2-9e90-0922c28fe248,Outcall,Returns,Reverse Pickup Enquiry,Solving my problem by costomer ,7df335d2-ba8d-40be-adea-1d4387fb04e8,,25/08/2023 07:15,25/08/2023 07:17,25-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
28ece13d-7633-45c0-9255-23b3161077df,Inbound,Order Related,Order status enquiry,,45c43d1d-039a-4bd2-8912-ae0ace70dc8c,,25/08/2023 18:42,25/08/2023 19:18,25-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
ba382638-d7ca-423e-89fb-b3656876c073,Inbound,Shopzilla Related,General Enquiry,,3f6945ee-ae2c-4292-a72b-462e6befe723,,25/08/2023 19:42,25/08/2023 19:45,25-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
0bb54aab-db4e-4e25-909c-45e6085c36d4,Inbound,Returns,Reverse Pickup Enquiry,,d12b78bf-39e9-4ce4-a8ab-95f14edc8bef,,25/08/2023 08:34,25/08/2023 08:39,25-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7ab7a07b-54ba-468d-ad37-dec237214df6,Outcall,Refund Related,Refund Related Issues,,15387ed7-d731-4eb4-932b-baaf6cec66ee,12/08/2023 09:17,25/08/2023 12:28,25/08/2023 13:36,25-Aug-23,SHAHJAHANPUR,Electronics,349,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9d9409e6-8421-435d-95bd-b93c2d3be41a,Inbound,Payments related,Payment related Queries,Very good ,8c4622af-49d7-41cc-bf19-3c9057c65331,,25/08/2023 19:24,25/08/2023 19:41,25-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
385adf49-f850-425e-ad80-9c07da383dd9,Inbound,Returns,Return request,,903d4ecb-a26c-4973-beb1-3d0bad78b506,,25/08/2023 15:32,25/08/2023 17:01,25-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5b387d52-24e6-42d6-b5ab-bc9629f64e10,Outcall,Order Related,Delayed,,464ab985-021a-439a-84b3-c673837b33c5,,24/08/2023 20:31,25/08/2023 07:38,25-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8f40b6b2-a5ca-44aa-906e-e0a8d574f721,Email,Returns,Fraudulent User,,8975e818-52fc-437b-8599-44786f287f25,,25/08/2023 12:49,25/08/2023 16:20,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
65993dd4-4acc-40dc-a31b-999a0f8c1486,Inbound,Returns,Return request,,52e8afec-fbba-45b9-9fac-6b87e38b3b38,,25/08/2023 12:19,25/08/2023 12:30,25-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
37010956-8670-401c-89e0-74e54c43a323,Inbound,Order Related,Invoice request,,a1cd3b7c-c8cc-4d37-81b4-a5f43b5d6d16,,25/08/2023 20:06,25/08/2023 20:32,25-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
d576a3de-6e04-4a5d-8564-f61b9175b516,Inbound,Refund Related,Refund Related Issues,,cb7d1c48-a64f-429b-8cfd-a971500f27ae,,25/08/2023 13:57,25/08/2023 13:57,25-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
a6de9531-b7bf-4d80-9a84-6793b6b2338d,Inbound,Payments related,Wallet related,Very nice ,6c76b766-d59c-4231-8773-314d43e5bb62,,25/08/2023 14:06,25/08/2023 15:11,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
e2acb0a8-0927-4fee-b6f9-a2d4abe149ad,Inbound,Returns,Reverse Pickup Enquiry,,8f18d4e2-7354-4545-8e11-6207c573e1b7,,25/08/2023 14:53,25/08/2023 20:45,25-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
b5c02a02-71bf-49cb-8912-804356f54935,Inbound,Returns,Reverse Pickup Enquiry,,6067ed0e-1c60-484a-b97a-8d482f820219,,25/08/2023 17:01,25/08/2023 17:06,25-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
c92642d3-1d77-4478-aea2-49e2bb901b36,Inbound,Returns,Wrong,,12e52564-71ed-4e64-ba14-b3cf6d30b191,,25/08/2023 14:01,25/08/2023 14:03,25-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
4e2b654c-083d-465c-b2a5-d53d5f853487,Inbound,Order Related,Delayed,,a140c639-8aa5-437b-a4e6-8c3b3af1a556,,25/08/2023 16:25,25/08/2023 16:33,25-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
78ecb6e0-d32c-44b7-a43b-a44ebe4eebe3,Inbound,Order Related,Installation/demo,,ee25e080-fdc2-4023-9a63-75b648893652,,25/08/2023 13:58,25/08/2023 14:00,25-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,4
77605481-bf39-4830-9a55-9b7a375818d4,Inbound,Returns,Return request,,37eadbd5-eafa-44ff-a63f-7783b8b1c2bf,,25/08/2023 12:54,25/08/2023 16:35,25-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
346f5c16-ed25-46ea-9771-784ca72e2c9a,Inbound,Returns,Fraudulent User,,4bd20c28-1f26-4046-9d18-cc7274264f40,,25/08/2023 09:35,25/08/2023 09:42,25-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
514908cf-be27-4330-bb48-1283a7f6afd0,Outcall,Returns,Return request,,c9f06026-c09f-4699-9fea-f9d8e10c103b,,25/08/2023 14:14,25/08/2023 14:17,25-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
c8000254-8010-4e78-a894-cae2189ac71c,Outcall,Order Related,Priority delivery,,1dbc3645-093a-4307-ab19-bccd0ef9c469,,25/08/2023 16:43,25/08/2023 16:44,25-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
d9a499ea-983f-4942-bb2c-abe397a3704f,Inbound,Returns,Return request,Nyc talk ,4870ab92-7c83-46a2-b874-075f1386d660,,25/08/2023 09:28,25/08/2023 09:32,25-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
e292c5d5-fd49-478b-97c6-b86bd1435bc5,Inbound,Returns,Product related Issues,,6288ae3a-2a16-4bff-9ffa-f50a5c5946c1,,25/08/2023 11:59,25/08/2023 14:01,25-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9a8b3054-d558-494c-90cd-1f1ab0abe981,Inbound,Order Related,Priority delivery,,14920f61-cf19-438f-9d0f-8a4a07fca9eb,22/08/2023 08:54,25/08/2023 22:56,25/08/2023 22:57,25-Aug-23,SERAMPORE,Books & General merchandise,1115,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
63cb0881-50c2-487b-87f0-bd84a6fe8182,Inbound,Returns,Missing,,3ff3c57a-e581-45fc-85f7-6a4b5a23a1b0,,25/08/2023 16:03,25/08/2023 16:10,25-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
74a7902e-e759-4b23-a164-bcf362fc4516,Inbound,Returns,Reverse Pickup Enquiry,???? Excellent ,d9a56b25-da14-4c6e-931e-2a158ec2e20d,,25/08/2023 15:20,25/08/2023 15:21,25-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
cd7510ce-7363-4a56-82a8-8080c13f574c,Outcall,Returns,Reverse Pickup Enquiry,,6e08c8f9-0055-4ada-9b1c-8ce5474c3eee,,23/08/2023 18:05,25/08/2023 01:34,25-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
8ceec25c-ff91-447b-8114-12cbe38e502f,Inbound,Order Related,Installation/demo,Thanks,8ba2b0bd-a372-4cba-ada9-386094b653c9,,25/08/2023 17:08,25/08/2023 17:16,25-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
13b3806b-0d04-4b2f-87dc-ac732933b472,Inbound,Returns,Exchange / Replacement,,ba00cedf-d218-4323-b205-82e1baac85c2,,25/08/2023 20:39,25/08/2023 20:43,25-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
24e3d2b0-1276-4e69-be33-b195eff96718,Inbound,Returns,Reverse Pickup Enquiry,,0b330d0b-afe7-4d67-a9b5-88a26d1702d4,,25/08/2023 22:04,25/08/2023 22:28,25-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
ab65a5c6-23b8-4f9a-a816-8ac153686a5d,Inbound,Order Related,Order status enquiry,"Very Great Person And Respected Sir, my Asus Laptop related EMI quarry Is   ? Thanks Shopzilla ",bc411a49-18a4-41cf-aedf-1f4b62f972dd,,25/08/2023 22:55,25/08/2023 22:58,25-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5663c86c-f648-44d5-b1ff-804435a10bcd,Outcall,Returns,Return request,,43d23f2f-1d6d-4e8b-be3b-3066a8b7a19a,,25/08/2023 15:05,25/08/2023 15:08,25-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
79021642-0e30-422f-9663-63db092d9d88,Inbound,Order Related,Delayed,,1e788d90-7497-4727-ba2d-00ebb43c1ec9,,25/08/2023 12:17,25/08/2023 12:19,25-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
7a983fa9-15fb-4fa9-b6d1-bef8aa304faf,Inbound,Returns,Reverse Pickup Enquiry,,04dc0a6a-8e4e-40b6-97f0-c1a1c125da1d,19/08/2023 20:40,25/08/2023 19:07,25/08/2023 19:09,25-Aug-23,SAKTI,Electronics,349,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
fd15103e-6d78-495d-9a2e-c42229d4cef1,Inbound,Returns,Reverse Pickup Enquiry,,4137a566-5d26-4345-9290-69a72f41b65d,,25/08/2023 20:38,25/08/2023 20:40,25-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
ba6b6b2b-16f8-4b8d-b717-03c700650d22,Email,Order Related,Delayed,,37e2084a-9c54-4159-a51b-a10228ec6cb3,,25/08/2023 18:52,25/08/2023 19:02,25-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
d924fc52-f9cf-4379-9765-936d4342516a,Inbound,Refund Related,Refund Related Issues,Good ,4e7e1650-7c23-4e72-b366-8db360c5ee67,,25/08/2023 11:34,25/08/2023 11:37,25-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
07c94759-0581-45bd-b27b-49dc4dc9a47a,Outcall,Returns,Return request,Thank you..,2e3e1936-d204-4707-9795-5b4b3c0d343a,,25/08/2023 10:06,25/08/2023 10:09,25-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
dd896484-87fb-41d0-8c42-c702383bd628,Inbound,Order Related,Delayed,,4d02ea78-91c9-445c-b929-03178d3aac72,,24/08/2023 11:24,25/08/2023 13:42,25-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
90d5539a-8115-4bdc-bbb7-e246ce20ffe0,Inbound,Returns,Reverse Pickup Enquiry,Good ,7fe33f21-9aa8-4dad-872c-e41131aee98f,,25/08/2023 19:26,25/08/2023 20:39,25-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,4
0148359e-a3e4-4f53-ad25-080a047a8c71,Inbound,Order Related,Order status enquiry,,8ee98f89-0f83-4e31-930f-411d280381f6,,25/08/2023 16:33,25/08/2023 16:33,25-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
666cff69-7d3a-4a4a-a623-7401128529ca,Outcall,Returns,Reverse Pickup Enquiry,very bad my issu was not resolved ,84d7be8c-7438-4061-a3e8-7f757010f2ed,11/08/2023 22:47,25/08/2023 17:54,25/08/2023 18:21,25-Aug-23,LAKHISARAI,Home,1499,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
c40252b4-acba-4cfa-8127-90cc9867d6ec,Outcall,Returns,Reverse Pickup Enquiry,,de6f04a3-ed59-4ecc-b71b-fa216c3a7f26,,25/08/2023 19:27,25/08/2023 19:31,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a97d0521-64b8-4341-a09d-4837196b7154,Inbound,Returns,Return request,,d36c40b0-b936-4a8c-8f21-a7ed409a6127,,25/08/2023 17:13,25/08/2023 23:44,25-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
97d75f5e-a0ba-43c6-9748-936c1100a72b,Inbound,Returns,Reverse Pickup Enquiry,,b8300eb4-ed68-4cee-8a84-d777669a7e32,,25/08/2023 12:10,25/08/2023 12:13,25-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
02a3b32e-2932-48d0-a279-98bb4392bb3f,Inbound,Returns,Reverse Pickup Enquiry,Good communication ,b89801fd-4401-4a9e-8378-95fd6f875b3a,,25/08/2023 22:00,25/08/2023 22:04,25-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
6339c2bb-2066-47ad-b0da-252d4ba11273,Outcall,Shopzilla Related,Shopzila Premium Related,,5bd41380-347c-4073-892b-747bd5f726e9,,25/08/2023 16:12,25/08/2023 16:14,25-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
5d1a29f6-cf53-4177-961a-ed89f6f2a264,Inbound,Returns,Reverse Pickup Enquiry,,e3189dd8-962f-489f-9dc0-cf1cb851298d,,25/08/2023 15:54,25/08/2023 15:57,25-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
434f0ae7-4073-4a71-babc-319efea34eee,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,d28c03ab-9918-4f19-ad79-adcf4757fb48,,25/08/2023 12:06,25/08/2023 20:40,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
ad06f759-f741-488a-8d01-8cf52838dbeb,Inbound,Returns,Reverse Pickup Enquiry,,003e9d25-21f4-4a5b-9ba1-c4e650d210a5,07/08/2023 20:27,23/08/2023 19:40,25/08/2023 13:02,25-Aug-23,JABALPUR,LifeStyle,1799,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
44cba554-5e0a-4397-a016-5c904ea80025,Inbound,Order Related,Order status enquiry,,4c7d24ab-a048-4154-9059-a6fc428def41,,25/08/2023 17:17,25/08/2023 17:28,25-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
2f18c894-d200-4f5a-9030-443b530e66dd,Outcall,Returns,Exchange / Replacement,Thank you ,528e584c-8973-4b91-8595-7d614ed44dab,,25/08/2023 14:02,25/08/2023 14:23,25-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2b9bc364-b2d0-45f4-b204-1e17d425e937,Inbound,Refund Related,Refund Enquiry,,995ebd6e-da9f-4130-b84c-813276129e2c,,25/08/2023 12:02,25/08/2023 12:10,25-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
8c0c18bd-30a7-4b7d-a989-ca1e686e3658,Inbound,Returns,Fraudulent User,,27bf28f9-a61c-44ff-8698-cd1854f8d4ab,,25/08/2023 06:24,25/08/2023 06:26,25-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
5b75c192-7eb1-43fb-b690-9592e9d21bd9,Outcall,Order Related,Delayed,,926b7102-fff4-400d-8963-1200bc72dd5a,,25/08/2023 18:29,25/08/2023 18:35,25-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
b835f5b1-4363-44fa-8b4b-1089e7f6f97a,Outcall,Refund Related,Refund Enquiry,Nice,636e99bf-f14e-4c95-9d33-669cb6a0939e,,25/08/2023 16:25,25/08/2023 16:34,25-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
c25d15a9-20f5-4574-9552-0ccb6244179f,Inbound,Order Related,Seller Cancelled Order,make policies for customer ,d56abd34-2195-4c73-8c80-a109c8bcba0f,,25/08/2023 11:34,25/08/2023 11:37,25-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
f1ee97f6-4f33-4b0b-bbd6-380118a93346,Inbound,Returns,Reverse Pickup Enquiry,Not a good ,b501644c-34a1-4e34-8a34-36e9547acd57,12/08/2023 20:30,25/08/2023 20:52,25/08/2023 20:59,25-Aug-23,HAJIPUR,Books & General merchandise,159,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,3
dc03dcd1-5b12-499a-80ee-81e0e9a4fc20,Inbound,Returns,Reverse Pickup Enquiry,,150534d0-7bcc-4791-9ca3-c6ad7a2b23af,,25/08/2023 13:45,25/08/2023 13:48,25-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,2
abc70acb-0851-4f6b-bfe4-dfcfeba17466,Inbound,Returns,Return request,,a1b17b65-1276-4f05-8a5a-56fd0e815bd0,,25/08/2023 19:15,25/08/2023 19:20,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
3c4f740b-8a9e-4c2d-9b58-032c577f29ce,Inbound,Returns,Wrong,Return policy ???? ???,35a88eab-ea00-4dc5-9db8-4db56c9bfb04,,23/08/2023 20:35,25/08/2023 06:29,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
386a9122-604a-4e47-ac06-e72d4f58dfc9,Outcall,Cancellation,Not Needed,,147fc33b-1c13-4027-8319-939a9040b9cd,20/08/2023 18:14,25/08/2023 11:57,25/08/2023 11:58,25-Aug-23,AGARTALA,Electronics,899,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b7a7407b-6948-4635-925d-1cdb697e6c77,Inbound,Product Queries,Warranty related,Good,b1b0c536-05ee-4b95-978f-660d741da939,,25/08/2023 14:52,25/08/2023 14:54,25-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
71db8112-441c-4fb0-9ee9-78beb51f1f87,Inbound,Order Related,Delayed,,3a1a21cd-eda2-4feb-b755-e45c0e96d1bd,,25/08/2023 11:22,25/08/2023 11:30,25-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
491b7efd-f79e-46fe-bbb8-9b4df0a13a51,Inbound,Feedback,UnProfessional Behaviour,,bd7e4d8a-3e3f-46e7-94a2-2b929996cc99,,25/08/2023 00:13,25/08/2023 00:14,25-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
db8509e9-f3f7-4d08-b5b1-5dac6e468e31,Inbound,Returns,Reverse Pickup Enquiry,,bca66c38-22cb-41d3-b5ec-07599dff46d4,,25/08/2023 16:35,25/08/2023 16:45,25-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,4
cc5f45d6-7e35-4423-b54c-691e3b4a271c,Inbound,Returns,Reverse Pickup Enquiry,Thanks,bae67c56-aa67-432a-be56-6f9eb6f3835d,,25/08/2023 20:42,25/08/2023 20:43,25-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
82c7a44a-5bb0-4604-a154-d18a63f9c309,Inbound,Returns,Wrong,,96e26426-4220-4598-b35a-f079c46feb9a,,25/08/2023 16:44,25/08/2023 21:15,25-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
9db1a348-00cd-42c6-b211-2d087f2a165a,Inbound,Feedback,UnProfessional Behaviour,,700a4453-a582-473b-bd1c-67b0bf6bd7d9,,25/08/2023 16:25,25/08/2023 16:25,25-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
543385e3-64f2-4dc8-b106-ebc9d6246c1e,Inbound,Refund Related,Refund Enquiry,Nice,ccb9e737-d876-4c16-91b8-ff1393981e02,,25/08/2023 14:14,25/08/2023 14:15,25-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
9082aee0-2380-43d1-b06f-f779ed567024,Outcall,Order Related,Installation/demo,,66263b8c-e95f-447e-ac39-5748da1b6af1,,24/08/2023 23:59,25/08/2023 01:16,25-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
d425eead-874a-4d6b-aabe-7a1ffc8ac0d9,Outcall,Order Related,Delayed,,e036fe18-15b4-4326-a04f-1734ddfc6d65,,25/08/2023 23:02,25/08/2023 23:07,25-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
09cc649d-5d99-42e0-9ecc-465a967099c3,Inbound,Returns,Return request,Coustomer support executive behavior is very good & politely. ,0b09f298-ecbe-4b82-a466-af25249a060a,,24/08/2023 14:20,25/08/2023 09:32,25-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
c60c998c-a09f-4241-9593-1bcd4ad2b13d,Inbound,Returns,Service Centres Related,,5240d4f2-e346-448f-85c8-e8ec25f0f22a,,25/08/2023 17:39,25/08/2023 17:46,25-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
aec2c8a7-87c8-4cd6-afd4-2c0f39a34eec,Outcall,Product Queries,Product Specific Information,,7f915cca-23ec-454e-bf24-6de177b00ee9,,25/08/2023 20:26,25/08/2023 20:30,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
089ffe7e-5665-4b7e-961c-12b76a37f347,Inbound,Order Related,Delayed,,456a5d2c-7560-4235-b539-23d11b61706f,31/07/2023 19:06,24/08/2023 12:04,25/08/2023 21:20,25-Aug-23,DARBHANGA,LifeStyle,1279,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b2d25bea-9ed2-4047-b8e9-0fc4918d2535,Outcall,Refund Related,Refund Enquiry,,ea1501ce-7c1e-4dd7-9590-10e7653060c4,,25/08/2023 09:19,25/08/2023 10:26,25-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
51aeaa49-621c-4bb7-b2ee-e59f66ed68ad,Inbound,Returns,Reverse Pickup Enquiry,,97359738-339d-4dd4-8980-e3e4cc80549a,,25/08/2023 07:53,25/08/2023 07:54,25-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
2c221548-b428-4d64-8a5e-b5cc30b8abcb,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,1c66ff7e-a22a-48ea-92b5-b20ccf8d95b6,,25/08/2023 06:27,25/08/2023 06:30,25-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
c64092b7-ace1-4e44-9cb2-ecd523da2de3,Inbound,Returns,Reverse Pickup Enquiry,,d39721a6-12ad-46af-9fab-9f728715ddb4,,25/08/2023 16:42,25/08/2023 17:26,25-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
ba062d79-6a8d-4421-8bdf-4832586c1455,Inbound,Returns,Reverse Pickup Enquiry,Gud,e4f6c39d-1275-4791-9b3d-e0a2bed58547,,25/08/2023 16:47,25/08/2023 16:52,25-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
61432c1a-b61f-4739-9df3-63d3b4fc20f2,Inbound,Order Related,Delayed,,d42304a4-f8ea-4943-9a09-0645657159a4,,25/08/2023 18:12,25/08/2023 18:18,25-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f40eca13-5cec-4000-ae69-467c8641efe0,Inbound,Returns,Reverse Pickup Enquiry,,2518182d-a3ac-44da-b967-9c7a6d5404ca,,25/08/2023 21:42,25/08/2023 21:45,25-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
982a5663-6110-4ae5-ae85-2558912915ef,Inbound,Order Related,Order status enquiry,,309e1aad-6b34-42df-95eb-04d4c6999ced,,25/08/2023 14:37,25/08/2023 14:38,25-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8a665b7e-b087-4a89-b799-eba16ce3dc1e,Outcall,Returns,Fraudulent User,Best service ,afe494c9-2a3e-4402-ac7e-aec42e48ab2d,18/08/2023 17:07,22/08/2023 12:15,25/08/2023 06:53,25-Aug-23,KOLKATA,Books & General merchandise,321,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
b57cb8ad-ccbd-4916-aec4-0b7d662656e6,Inbound,Returns,Reverse Pickup Enquiry,,d5e1a568-2e22-4b03-9852-b9d7da8ab8b9,,24/08/2023 10:29,25/08/2023 13:07,25-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
c79274ee-6698-4406-ba67-cfab399e8771,Inbound,Order Related,Invoice request,Very good services,5f8e8f00-696a-4a72-beaa-86dff831f441,,25/08/2023 21:01,25/08/2023 21:03,25-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
85e4ab3f-39d5-48af-ae97-dc8eeb3256e0,Inbound,Returns,Reverse Pickup Enquiry,,6532b438-d65c-439e-8cf3-8f1f4ff44f35,,24/08/2023 22:02,25/08/2023 07:08,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
f9f77122-25ce-4d6a-94e8-9ce4435718bf,Inbound,Returns,Missing,,8f00a8a9-c347-4a27-9a38-25c9fbcdea6e,,25/08/2023 17:50,25/08/2023 17:51,25-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
ca66136d-3617-4913-986c-c2b40fc37041,Inbound,Payments related,Online Payment Issues,Samay chaal   ??? ??? ???? ???,cea3cb95-5c2a-4606-be7a-9335eef8f1f9,,25/08/2023 15:25,25/08/2023 15:26,25-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
3a643db2-8cc8-455e-bbc5-f9695248689d,Inbound,Order Related,Order status enquiry,Excellent service ,b4e012e6-fc0f-4914-8812-fcb7735c006f,,25/08/2023 17:16,25/08/2023 17:28,25-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
7907d097-426c-420d-ab3c-7c77892b9276,Inbound,Returns,Reverse Pickup Enquiry,,37e4a84d-4d9c-47a5-8b71-ae512f050551,,25/08/2023 08:40,25/08/2023 08:45,25-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
6e1f1142-e672-469c-baae-d42ad1212241,Inbound,Returns,Fraudulent User,Nice ,3fda787a-a7fc-49cf-b5cb-02b19a957323,,25/08/2023 11:32,25/08/2023 11:34,25-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,4
a3f53f4e-298a-4f45-9790-f7c80a4d60c0,Inbound,Order Related,Invoice request,I am happy and good sarvices,442e31b9-0c16-4730-a142-36bda6f5ce9b,,25/08/2023 15:10,25/08/2023 15:28,25-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
3c4bc6e5-5865-4a8f-b724-9fdc1c3e1255,Outcall,Returns,Return request,,a487958c-fc2a-496e-ac95-e64d9b7336a0,,25/08/2023 20:53,25/08/2023 22:11,25-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
c7a3581b-e922-4c95-b02e-e642cd0e4ae2,Inbound,Returns,Missing,No.thanks,c475acbc-1a8d-4d39-bc45-bdc8430d83d1,,25/08/2023 19:38,25/08/2023 19:42,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7ac3d3fe-fc99-4f14-a42c-57c018b94b35,Outcall,Returns,Exchange / Replacement,,b69f6a76-5e56-4f58-a608-8b5482ecec8f,,25/08/2023 15:01,25/08/2023 15:03,25-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
c28a5932-6bc2-457f-8cef-3d1658f664a5,Inbound,Cancellation,Not Needed,Exlent good job ,50e3ee52-1d2f-4c61-8a5c-57c8045978f3,,25/08/2023 00:32,25/08/2023 00:35,25-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
f57140c6-f61c-4227-a1e1-e292568c54c0,Outcall,Returns,Return request,,e76fb69a-0343-46f7-b62a-ff6bd65bd7f4,,25/08/2023 15:41,25/08/2023 15:46,25-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
adf32c7e-1865-4e1d-a1c3-a92724841f79,Inbound,Feedback,UnProfessional Behaviour,,08c40b92-e313-4eae-8a46-095769ed7cae,,25/08/2023 22:29,25/08/2023 23:22,25-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
c79eac06-030b-48f9-ae1c-160a98e91183,Outcall,Refund Related,Refund Enquiry,Tx to supporting...,c49d9f62-06fc-435b-9df6-211eb611a9cf,,25/08/2023 12:37,25/08/2023 12:41,25-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
d758ee28-f79f-410b-8220-90e8df762a0e,Inbound,Returns,Reverse Pickup Enquiry,Very helpful ,1717d3a9-7769-4d15-8bd6-c4822bcc291b,,25/08/2023 19:39,25/08/2023 19:41,25-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
506f6511-3a75-40ad-ac84-f6766c539646,Inbound,Shopzilla Related,General Enquiry,,6499bf33-d1bb-430c-a782-3b96d177a048,,25/08/2023 18:16,25/08/2023 18:18,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
cee48c36-9c42-42f3-90a1-e00d351fc01c,Inbound,Order Related,Delayed,,6a0d15ee-ff26-48fb-833c-020760afc2f6,,25/08/2023 15:35,25/08/2023 15:39,25-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
5e95f66a-8f6d-43bc-b429-216211d4bd3a,Inbound,Shopzilla Related,General Enquiry,,af769dc1-8449-4176-8287-ff585ab683e7,,25/08/2023 15:12,25/08/2023 15:16,25-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fabc0d9e-a796-4c78-9a33-470d38d2052f,Inbound,Order Related,Invoice request,Overall good,cec96fa8-195c-4350-a795-bd60dca249b1,,25/08/2023 20:31,25/08/2023 20:36,25-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
d39d29ac-543f-4f8f-897b-1736a9e6d127,Inbound,Order Related,Installation/demo,Nice voice ,1a8e7d76-bc40-4258-a75b-54483432168f,,25/08/2023 17:26,25/08/2023 17:27,25-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
82b4389f-1ecb-4c42-9996-86d551d64e61,Inbound,Returns,Reverse Pickup Enquiry,,9993fef1-f988-4f33-8df3-cd2eebd76ff3,,25/08/2023 15:55,25/08/2023 15:57,25-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a466292c-0d87-4e22-aca2-a05f5c185581,Inbound,Returns,Reverse Pickup Enquiry,,f901481c-d65c-4502-b4a4-347354fa1b87,,25/08/2023 14:24,25/08/2023 14:25,25-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
301bab91-96d9-47c4-baae-cb3849769bfc,Inbound,Refund Related,Refund Related Issues,Your staff is doing great job i like the way he treated customer's.,f420d77f-3393-4495-8315-f0acf4cb9f13,,25/08/2023 00:36,25/08/2023 04:23,25-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
3890116a-c588-443f-86eb-c3ee05955010,Email,Returns,Wrong,,513ee055-9fb3-45dc-8dc7-f0474efb2a38,,24/08/2023 17:46,25/08/2023 08:50,25-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
b58d3e63-f7ae-4a20-984d-b645918c35b8,Outcall,Feedback,UnProfessional Behaviour,,1dd88152-590f-4661-8485-7dbf49be4796,,25/08/2023 12:29,25/08/2023 12:31,25-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
b5a1a49f-13a2-4086-b479-9f9b3df959a7,Inbound,Returns,Return request,"The resolution provided was good but it was very late from the Shopzilla to provide a call . I have to raise the issue , then i got the call.",259cc45e-a324-4fdd-9dc6-211fe8aef0d7,27/07/2023 01:15,25/08/2023 19:26,25/08/2023 19:56,25-Aug-23,DEHRADUN,Electronics,1299,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
fc56b442-85c9-40a9-9d71-a79a0bcd4755,Inbound,Order Related,Delayed,,8e32a70c-3dd0-4619-afa4-a8031f8e15fe,,25/08/2023 17:04,25/08/2023 18:14,25-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
5acfafec-31b4-46a9-8931-d3b8964869cb,Inbound,Returns,Reverse Pickup Enquiry,,218c37f7-3f59-4046-9a3a-27449d93a85d,,25/08/2023 14:37,25/08/2023 14:39,25-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
dec3cd00-e26f-458e-aa34-d12e9d53c13a,Inbound,Returns,Return request,,31cf70f7-da6a-4f12-a415-df38126aa974,,25/08/2023 15:11,25/08/2023 15:13,25-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
56cf34b4-32ad-49d7-889c-5c8a110c80f3,Inbound,Order Related,Delayed,Happy ,7174c58b-23f5-4a9b-b6ec-68ffde65133f,08/08/2023 08:02,25/08/2023 08:07,25/08/2023 08:11,25-Aug-23,MOHALI,LifeStyle,775,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
0b398731-432d-4a4d-88f5-0b38bbbfaf7d,Inbound,Shopzilla Related,General Enquiry,,13fb6a6f-0e83-4f52-be66-e3e7594bc95e,,25/08/2023 18:59,25/08/2023 19:04,25-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
8e8bc673-d59c-4b6d-9650-ea0c43ae1c68,Inbound,Order Related,Order status enquiry,Your customer executives are useless ,58df9ba1-32ab-424a-a048-a2b5f11c11ea,,25/08/2023 18:40,25/08/2023 20:23,25-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
44812bf5-1d55-4d85-918e-b120c240d392,Outcall,Order Related,Delayed,,90981733-0798-4cad-b56a-b637c325f3db,,25/08/2023 14:15,25/08/2023 14:31,25-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
d27e823c-43ac-4f58-a275-9674afab3e1d,Inbound,Order Related,Delayed,,5e3d577f-c2eb-4846-ad38-d2c4687e8294,,24/08/2023 22:04,25/08/2023 09:53,25-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
7bec1ec4-0322-4b8f-994a-a277cd86ec8f,Inbound,Shopzilla Related,General Enquiry,,37f12ea1-e308-4732-8068-2ecd72ab4fea,,25/08/2023 13:58,25/08/2023 14:00,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
3dfe23b7-6d82-4574-9fee-2b75dbc63f59,Inbound,Returns,Return request,,142a701d-d11b-4e8c-af53-4fb2329a1173,,25/08/2023 15:37,25/08/2023 15:46,25-Aug-23,,,,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
b796cf27-8612-4b3a-bb95-227ceca56fcf,Inbound,Order Related,Delayed,,153e6f56-61fd-464d-bd82-3d6b6b94c3e8,,25/08/2023 19:32,25/08/2023 19:35,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
1f176bc7-9f86-489f-ab06-224f53db0fd9,Inbound,Returns,Reverse Pickup Enquiry,Very good experience and very good behaviour,84558a1f-c4a6-48ed-920c-297f3150617d,,25/08/2023 03:19,25/08/2023 06:59,25-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
cd323f99-0595-40dd-857e-b80b9af309a4,Inbound,Returns,Exchange / Replacement,,6344eefe-41e3-4fd7-aa37-d67d5a5ad2b7,20/08/2023 13:44,25/08/2023 14:08,25/08/2023 16:18,25-Aug-23,NAGPUR,Mobile,29999,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
cbba7742-d8de-48e5-82fd-b3e987af198d,Inbound,Refund Related,Refund Related Issues,,61a533bf-d868-4d2b-9d23-dfdff1d79f5c,24/07/2023 17:19,25/08/2023 11:30,25/08/2023 11:32,25-Aug-23,JODHPUR,Affiliates,299,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
72f438fa-a86a-415c-916d-dc475bad1282,Inbound,Order Related,Delayed,,b32f33e6-370a-4b8f-8d27-1ac4d8e86b9c,,25/08/2023 14:38,25/08/2023 14:48,25-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
c3c116a4-081a-4121-a12b-0ae74d3b8866,Inbound,Returns,Reverse Pickup Enquiry,Veri good ,e023902c-67fb-43c1-b705-969175f58551,,25/08/2023 03:11,25/08/2023 03:14,25-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
15d13d58-f611-459a-8f19-51ebc3d05fd4,Inbound,Payments related,Online Payment Issues,My problem not solved. I request to the problem 24 hours under solved. But the costom team viewer is so good. But the problem solved as soon as possible.,4549fe70-7fa0-4cef-bed1-d3f7fcc30684,,25/08/2023 16:00,25/08/2023 20:35,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
f864644b-cf75-4c74-8b4b-89d36c4bf5c1,Inbound,Returns,Reverse Pickup Enquiry,Better reaction with customer support,997a71d8-4e15-4a43-9ff6-a518e75b4c6d,,25/08/2023 13:51,25/08/2023 13:53,25-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
69f8d0f9-3926-46c2-80ee-47e6ddcf4879,Inbound,Returns,Fraudulent User,Very good ,2816150a-c7db-4b6d-abb9-93d2776898c9,,25/08/2023 12:11,25/08/2023 12:15,25-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0150c9b8-5ab3-4aa7-b733-b5436856882d,Inbound,Returns,Missing,,724474d9-1596-4ef4-980e-ba9e8904ba44,,25/08/2023 14:36,25/08/2023 14:39,25-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
26512aa4-be6c-431f-8f45-d30c3e5793c0,Outcall,Returns,Reverse Pickup Enquiry,,70abee06-2712-4424-aa56-210592e24c1d,,25/08/2023 11:37,25/08/2023 23:21,25-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
0d0fbb9e-0cc9-4c93-a00f-0c70840cabc1,Inbound,Returns,Reverse Pickup Enquiry,,e4511e9b-200d-4f40-bf3b-d7171039fd1f,,25/08/2023 15:35,25/08/2023 15:47,25-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,4
423cdf42-9fd4-4b7a-a1ba-dbbf84ba7594,Inbound,Order Related,Order status enquiry,,48f25e50-0533-4af7-8b7d-2fb6b1f46c89,,25/08/2023 14:44,25/08/2023 14:47,25-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
621660d9-0f71-470a-bfbc-5caded8565d4,Inbound,Order Related,Order Verification,,e1adac99-aa87-4c80-a6a4-ad2a10737d54,,25/08/2023 00:49,25/08/2023 00:50,25-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
ed3e7685-ebd2-43b5-bf75-01dd0f816d35,Outcall,Order Related,Order status enquiry,,0122ed4b-3c33-420e-9549-52234e5a400e,,25/08/2023 17:19,25/08/2023 17:25,25-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
f068f0ae-ace1-4d74-a2f4-2ad7c264eaf4,Outcall,Order Related,Order status enquiry,,1843fbf2-100f-4c78-902e-df33d757de07,,25/08/2023 22:16,25/08/2023 22:17,25-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
84a6fdaa-d92f-4433-bcaa-3c10c3e153da,Outcall,Returns,Reverse Pickup Enquiry,,372273d0-de35-498a-bea4-3ac69239aa07,,25/08/2023 14:45,25/08/2023 14:55,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
e54019c3-f0d0-4eca-9c30-9783db09bc9d,Inbound,Order Related,Order status enquiry,,cbd14e1c-d896-460a-ab3e-76200094af25,,25/08/2023 10:17,25/08/2023 10:18,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e30242fb-89d7-4009-906b-9498258919fa,Email,Order Related,Delayed,,e2ca0312-3017-4620-a418-82505df0d2d5,10/08/2023 15:39,24/08/2023 20:09,25/08/2023 08:49,25-Aug-23,GUWAHATI,LifeStyle,387,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
9efe4bdd-825a-4fcf-b94f-2beb72583111,Inbound,Product Queries,Product Specific Information,,8548bd7c-06be-453f-9f08-94bfa3ab5268,,25/08/2023 22:38,25/08/2023 22:47,25-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
ed0a9b10-416a-4fb9-8e66-12ae21acc97e,Inbound,Payments related,Payment related Queries,Good ??,d4793dc1-1440-4001-8fed-55c9eb850cdc,,25/08/2023 09:30,25/08/2023 09:32,25-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
29e3726e-0ec2-4c94-9cf4-44c2f586bafa,Inbound,Order Related,Order status enquiry,,bb6cac42-06bd-4800-a1f1-908fd3709a7f,20/08/2023 15:06,25/08/2023 18:12,25/08/2023 18:17,25-Aug-23,SARAN,LifeStyle,521,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1dcedfdf-e456-4d0a-9d23-0a59cf6bfd3f,Outcall,Returns,Fraudulent User,,dfa6bf72-7b52-4ccb-bba6-6463559bbd3c,18/08/2023 14:04,25/08/2023 20:25,25/08/2023 20:25,25-Aug-23,DURGAPUR,Electronics,799,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
64f36d0c-393e-46b3-b736-a92cd8acb1eb,Inbound,Cancellation,Not Needed,Provide customer support number in Shopzilla app,8d01f6f7-ac0b-4f20-bd21-9cc59031ce77,,25/08/2023 14:49,25/08/2023 14:50,25-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
41696c90-d5e4-4388-8769-814c55d8b626,Inbound,Returns,Reverse Pickup Enquiry,WHEN MOBILE ACCESSORIES NOT GIVEN WITH MOBILE THEN GIVE ACCESSORIES IN TIME,ee7ec736-1a79-4923-a6a6-cdfb0e8dc0ac,,25/08/2023 19:04,25/08/2023 19:08,25-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
ce589735-d04b-4119-80fc-cd6769639777,Inbound,Order Related,Order status enquiry,Your Executive Answered Well,f0a92dfa-b6b3-4875-91d4-9e00b0690bd6,,25/08/2023 17:08,25/08/2023 18:05,25-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
49205406-e869-419e-bea7-ff892d01c49b,Inbound,Order Related,Priority delivery,,5c73ef5c-8586-47cf-8ca7-d1ebd789906d,,25/08/2023 18:05,25/08/2023 18:05,25-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
b63f7933-3ed3-4b0a-a8f9-4618ade5032c,Inbound,Order Related,Order status enquiry,Oder delivered on commitment time.requst you don't committee wrong .,9f428af1-5b56-4e7f-93f1-bdd2c37dbad8,,25/08/2023 18:15,25/08/2023 18:23,25-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
7751458c-7a98-4992-b199-ec0135be9e0e,Inbound,Refund Related,Refund Enquiry,,91c4d63e-5930-458e-a2cc-7f3ad3081366,,25/08/2023 14:44,25/08/2023 14:45,25-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
3a1c766b-ea97-403b-8798-9017ce0d097c,Inbound,Payments related,Payment related Queries,Please resolve customers issue ASAP DON'T TAKE TOO MUCH TIME,e09ff261-e385-46f4-8b89-d33473d12a25,,25/08/2023 23:20,25/08/2023 23:45,25-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,1
e7ac5183-8945-455c-befa-7e0bf4c7348b,Inbound,Returns,Reverse Pickup Enquiry,,d237a0a7-6fdb-4d7b-9ef9-55c0264ff5a0,,25/08/2023 12:17,25/08/2023 12:24,25-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,4
7d13af92-f4bd-4ec8-b960-d8375e2725cd,Inbound,Order Related,Delayed,,57f4f5dd-e81f-480b-8e70-78a78b4f748c,20/08/2023 14:36,25/08/2023 19:36,25/08/2023 19:38,25-Aug-23,SURAT,Mobile,27999,,Ronald King,William Park,John Smith,61-90,Evening,5
445fdfeb-fd8e-427e-87a1-c9e91ddae35f,Outcall,Returns,Return request,,21e35d25-6df2-4da3-870a-35abb94bdbef,,25/08/2023 19:35,25/08/2023 19:40,25-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
a5296a44-57f6-46fc-9548-7d398b37b4c0,Outcall,Cancellation,Not Needed,,8af7f953-3d2d-49de-b7ce-864af4bb8406,,25/08/2023 17:14,25/08/2023 17:18,25-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
a4a7eb12-89fd-4645-9b47-1c0c911d8587,Inbound,Returns,Return request,,97845e25-d836-4052-baf4-949523c0f061,,25/08/2023 11:54,25/08/2023 12:35,25-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
62963868-704e-4707-aa58-aac8835ee817,Inbound,Returns,Reverse Pickup Enquiry,Staff not supportive,953edaf0-0aaa-4ab5-b0d0-703413dabce5,,23/08/2023 11:26,25/08/2023 11:34,25-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
28a2b090-3deb-449b-a0c0-ef11b2c662e1,Inbound,Payments related,Online Payment Issues,,d6e4fc04-baac-447b-aeba-78394bacdeef,,24/08/2023 23:31,25/08/2023 11:58,25-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
559fdc43-a2db-45f1-a4f0-15fc50093ace,Inbound,Returns,Return request,,962cebed-4cd3-4106-8dde-9c9014f5d3de,,25/08/2023 00:01,25/08/2023 00:35,25-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
a6a039c5-2d55-47f5-a707-af035e0ff4d1,Outcall,Returns,Return request,Very nice behaviour ,aac3b964-214b-4a2c-b94f-26c301b66f07,,25/08/2023 11:59,25/08/2023 12:03,25-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
b5f67f54-bf0f-4c3c-8c3e-b2a5ede4024f,Inbound,Order Related,Installation/demo,iTracking details can be more user fiendly so that ter itself e can resolve the enquiry.,86df1183-ce8c-4b3b-a7c4-507886b6ee0e,,25/08/2023 14:32,25/08/2023 14:37,25-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
039efd48-52c2-4e83-8ac3-2795e40f87bb,Inbound,Returns,Reverse Pickup Enquiry,,1d71727e-2c88-41dc-a417-7eaf1ccabda3,,25/08/2023 18:31,25/08/2023 18:49,25-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
a4c59f6f-9093-4786-b9cc-55742bb627f3,Outcall,Returns,Reverse Pickup Enquiry,Very cooperative helping nature,40f32a6c-c780-415e-a78a-10d8a1a12c45,,25/08/2023 11:21,25/08/2023 11:22,25-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
7bbc2f2b-d304-4676-b497-38a60bf072cc,Outcall,Returns,Return request,,e66d4b2c-59b6-4876-9401-431702720f4a,,25/08/2023 12:01,25/08/2023 12:08,25-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,4
9f5651f0-a3ff-41a0-b361-b60de1fb3385,Inbound,Returns,Reverse Pickup Enquiry,,c447999a-1df9-4f82-8306-7d34bc0813cc,,24/08/2023 10:06,25/08/2023 16:57,25-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,2
a671fcad-9db3-42a8-be21-3e6b3efd91f2,Outcall,Refund Related,Refund Related Issues,,0c487317-8864-49b7-9e38-7b95b4459766,,23/08/2023 12:55,25/08/2023 12:29,25-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
fb363319-02a1-4769-b341-b141735333b7,Inbound,Returns,Exchange / Replacement,,3d5e485e-e065-4caf-ba0c-a32023fda460,,25/08/2023 13:56,25/08/2023 14:01,25-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
9ce6d9bf-e99a-49e1-a873-60e90a9e05a8,Inbound,Product Queries,Product Specific Information,,058e8619-bc42-4d62-927a-90a34f09c4ee,,24/08/2023 18:52,25/08/2023 12:17,25-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,2
9acba2d8-eebe-497c-a0f3-513553f0959f,Inbound,Returns,Reverse Pickup Enquiry,,9826d10c-1bfa-4299-9b73-237ea75b4150,,25/08/2023 16:02,25/08/2023 16:05,25-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
f35771ca-87ac-471e-8a61-9bfc7c645727,Inbound,Returns,Return request,,b0220fde-4d99-46cf-b5c0-fbc0ad36d5cf,,25/08/2023 16:41,25/08/2023 16:44,25-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
c07f2be7-a7f3-43e1-9de4-f7528b14b28f,Inbound,Returns,Reverse Pickup Enquiry,,b3fc2f99-f1f7-4d3d-a3ea-9f529c62ec7b,05/07/2023 14:54,25/08/2023 18:51,25/08/2023 19:11,25-Aug-23,CHENNAI,Electronics,529,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
bf2b0df9-79ee-4ad9-aadb-7cfc2cfde2a5,Inbound,Returns,Reverse Pickup Enquiry,,074f12f2-2968-415b-a39d-d8a84eff3db4,,25/08/2023 20:07,25/08/2023 20:08,25-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
06e4676c-318f-405a-b34a-a50c22fc363b,Inbound,Returns,Reverse Pickup Enquiry,,3803fed8-c032-41ba-b5f9-d38bbd420efd,,25/08/2023 16:48,25/08/2023 16:52,25-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
39f9c161-a408-47dd-a19e-c9382e752b24,Inbound,Returns,Reverse Pickup Enquiry,Banda bahut   tha baat   aur meri   problem   solve kar di isane,829b80d6-cbe4-478b-aa96-0fd3a44ff425,,25/08/2023 12:26,25/08/2023 12:34,25-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
c483c7c4-a484-4ede-a1ed-d5dc2295e445,Inbound,Returns,Return request,Please contract with loyal manufacturers ,222df900-b406-4e01-801a-50e0d709a023,,24/08/2023 18:22,25/08/2023 07:50,25-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
5a903bc0-f871-4af7-ba10-ffd1dfcb838f,Inbound,Shopzilla Related,General Enquiry,,1c6d7c39-2ac1-424e-8178-1ce341488df9,,25/08/2023 15:52,25/08/2023 16:56,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
a24b8b2f-b903-4c87-b388-9f8985e05a59,Inbound,Order Related,Invoice request,,6d43578f-a33e-4197-88f7-79f0b5185feb,,25/08/2023 19:26,25/08/2023 19:29,25-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
def2cf4d-96d1-4ace-8958-b6cf96053992,Inbound,Order Related,Installation/demo,,e92974db-57f0-4489-9708-2a25a86ee0b9,,25/08/2023 17:12,25/08/2023 17:14,25-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
119f79dc-9aa7-4092-803e-191d0c4375b5,Inbound,Returns,Wrong,,3d339ab2-219b-43f5-830a-55bedfa6ddf9,,25/08/2023 08:05,25/08/2023 08:46,25-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
7f3336dc-85b7-4a2c-80a8-56277fe465a2,Inbound,Order Related,Delayed,,3c7c64a9-2d03-4aa5-8c71-32244b7d3cca,16/08/2023 17:13,25/08/2023 09:26,25/08/2023 09:27,25-Aug-23,SURAT,Electronics,522,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
35c33070-3a7b-420b-a7ed-c284c942d391,Inbound,Returns,Reverse Pickup Enquiry,Good service provided by Shopzilla ,c4ba453c-57b3-43f7-8ca2-a8207b4442f9,,25/08/2023 19:28,25/08/2023 19:28,25-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
3f4c0c6c-a824-46d6-a5e6-5aed449947fe,Inbound,Returns,Reverse Pickup Enquiry,,248c7971-165e-4762-b7b7-202684b718bf,,25/08/2023 10:17,25/08/2023 13:51,25-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
5b33cf5e-2bec-4d3f-832c-63730e072916,Inbound,Returns,Reverse Pickup Enquiry,He is very poor in understanding and asking wrong questions to customers.,494797bc-07dd-4e7c-be1f-835886903a50,,25/08/2023 10:59,25/08/2023 11:00,25-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
331f5d64-9da5-49b0-af31-f5d8be84d640,Email,Returns,Reverse Pickup Enquiry,Great update ,b26a4d96-66c6-42ff-b6f5-b14dd1967792,,25/08/2023 17:28,25/08/2023 17:29,25-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
64b27ded-4d83-4c4a-97d8-4b52381cd801,Inbound,Returns,Service Centres Related,,7d5837bf-aa75-4b53-a224-f4b4ad03607d,,25/08/2023 08:23,25/08/2023 08:25,25-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9f8c1281-564d-4972-b195-53e6f2dd8822,Inbound,Shopzilla Related,Signup Issues,,6298209f-1e75-4336-8c3a-f769d8517b05,,25/08/2023 06:52,25/08/2023 06:54,25-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
b9993346-2a2c-41c4-847e-c1858b17e6f9,Inbound,Returns,Reverse Pickup Enquiry,Excellent ??,81368d2b-7141-47d8-97fd-efaca232e3c9,,25/08/2023 12:07,25/08/2023 12:37,25-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
7fb4c0fa-a9d2-4796-9181-88c021e5dd19,Inbound,Returns,Reverse Pickup Enquiry,,6b41edf3-37aa-4005-b318-bf8550dbcfc5,,25/08/2023 14:35,25/08/2023 14:35,25-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
8bf7972b-fd85-472c-9680-28e5a8c2abf9,Inbound,Returns,Reverse Pickup Enquiry,,de67ddcc-825f-45a7-8f28-d52c9e5c6a46,,24/08/2023 14:58,25/08/2023 19:35,25-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
d4f72dda-5819-450a-ae54-5aa48dd955cd,Outcall,Returns,Reverse Pickup Enquiry,,3a74758b-1f5c-4e01-8cb9-63023682fd12,,25/08/2023 20:34,25/08/2023 20:40,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8cde334f-79c0-4070-80e1-6ab2cf1d0e4c,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,636b904e-bbbb-44ec-8ad6-15339ab1d6b9,,25/08/2023 10:22,25/08/2023 10:24,25-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
faf860b1-8a15-4405-808c-bbdb14ce6919,Inbound,Refund Related,Refund Related Issues,,14ff8970-a61e-4869-8a6b-a9b1e80d1857,12/08/2023 22:34,25/08/2023 23:16,25/08/2023 23:27,25-Aug-23,JALPAIGURI,Electronics,514,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
45d16064-930c-4c33-9d49-9acdab378f0d,Email,Order Related,Installation/demo,Warranty resolve by Shopzilla the best app in the world,9096114c-678a-4134-9121-2d9483caac6d,,25/08/2023 18:59,25/08/2023 19:01,25-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
83b8a9f2-7aec-4551-a5d2-bbfdce621a2e,Email,Returns,Reverse Pickup Enquiry,Good,bfe7190b-da89-4a25-bc28-eb322f632bc4,01/08/2023 14:33,24/08/2023 20:01,25/08/2023 16:58,25-Aug-23,VADODARA,Electronics,2579,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
b119486c-e133-4f29-b495-9c08dbf739ef,Inbound,Order Related,Delayed,,4419047b-d5b7-44e5-92e5-c55f21511f1d,21/08/2023 06:39,25/08/2023 12:16,25/08/2023 13:13,25-Aug-23,DARBHANGA,Mobile,9999,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,4
c4b811c5-813a-4f24-b0fc-3d431f04ac83,Inbound,Order Related,Delayed,,727de322-ea34-45f9-8ed9-ccee5f24dc68,17/08/2023 11:35,24/08/2023 23:59,25/08/2023 00:01,25-Aug-23,AHMED NAGAR,LifeStyle,352,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
6dab19a3-1339-4766-8390-093bc379495e,Inbound,Returns,Wrong,,c1f1c777-0bee-498e-a9cf-ce1b154c3c36,,25/08/2023 22:24,25/08/2023 22:33,25-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
b4cb101b-f907-481c-b87d-8db1da158f35,Inbound,Order Related,Invoice request,,0afab700-eebe-4574-898d-bcd38a36a7eb,,25/08/2023 12:05,25/08/2023 12:08,25-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,4
581645fa-fb1b-4b01-b7bd-27f8049f56cf,Inbound,Shopzilla Related,General Enquiry,,ee47219f-2fc2-4a3a-94f1-7ef7117d884f,,25/08/2023 10:56,25/08/2023 10:57,25-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,3
39df441f-2cfc-4e23-b151-3a7771f1b6d1,Inbound,Order Related,Delayed,,1ed54325-add1-4f89-92c2-ed50b83dbcad,20/08/2023 22:22,25/08/2023 10:44,25/08/2023 14:11,25-Aug-23,SILVASSA,Electronics,1799,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
b1dc4512-357d-4589-aa4d-b11fcb0faad6,Inbound,Returns,Return request,Best help customer sport executive ,95a2ddd6-0b51-45b5-8e7f-0636b3281c51,,25/08/2023 18:26,25/08/2023 18:34,25-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
dc587d65-17c0-4298-a0e8-641e62d8c990,Outcall,Order Related,Delayed,,b6b91eaf-11e8-46c2-a134-5aac9bfad045,,25/08/2023 19:07,25/08/2023 19:08,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
936e9846-b041-40c0-99f9-b9b0f221ffc6,Inbound,Shopzilla Related,Shopzila Premium Related,Thanks ,603bec83-ab38-4de3-a49a-9ff4e481d733,,25/08/2023 18:04,25/08/2023 18:07,25-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
7f3c9813-77fa-4618-ac18-156945e4b3f2,Inbound,Returns,Service Centres Related,,d48d17dd-69c3-48fc-85b7-416ec57d6bad,,25/08/2023 17:03,25/08/2023 21:48,25-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
5ab70277-4733-4178-bf66-8e5e6319e7ec,Inbound,App/website,Issues with Shopzilla App,,2148a8da-1378-4a44-bcd1-b4b9c1d32b43,,25/08/2023 09:54,25/08/2023 09:56,25-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
b2448926-19c7-47e4-a185-8db26c3b87ba,Inbound,Returns,Reverse Pickup Enquiry,,2106d378-0169-4785-a75c-f4db71bfff0a,,24/08/2023 21:35,25/08/2023 13:29,25-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
5677dcca-415e-4c4e-8ae2-e12c8f712a39,Email,Refund Related,Refund Enquiry,,1327c2db-9242-424a-879a-dc2f92479181,17/08/2023 20:37,25/08/2023 13:40,25/08/2023 15:57,25-Aug-23,SIWAN,Mobile,6999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
55189023-856d-49e8-9149-186640695cd5,Inbound,Returns,Reverse Pickup Enquiry,,c41870df-5e85-48ec-a512-d8a4a082ba29,,25/08/2023 16:05,25/08/2023 16:50,25-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
029a8628-2077-4a12-b742-6136144ac075,Inbound,Product Queries,Product Specific Information,,a1e7f9f4-68a6-40cf-84a8-d116975306cf,,25/08/2023 15:08,25/08/2023 15:10,25-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
9dbb8540-c206-4089-b773-59e32b116146,Email,Feedback,UnProfessional Behaviour,Mujhe mera refund amount dedo ,27a0650c-217d-4484-8151-cbbb72d26e2e,,25/08/2023 10:31,25/08/2023 10:42,25-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,1
a4627ca3-25ab-4dc0-ae59-a526a7e790f7,Outcall,Cancellation,Not Needed,,acbb1b2b-53bd-4c05-ae6d-5acf70e5b44d,,24/08/2023 22:08,25/08/2023 17:31,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
83780733-b25d-4b1f-953b-2ea56d1e5d56,Inbound,Payments related,Online Payment Issues,,75461212-dafb-4d9f-9c60-d50315ddb5fc,,25/08/2023 13:22,25/08/2023 13:23,25-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
72e552be-97af-4331-a41c-5a5b6f63d861,Inbound,Refund Related,Refund Enquiry,Nothing ,3113d126-a022-4f44-85a2-3b06fa342d27,,25/08/2023 13:25,25/08/2023 13:26,25-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
b9780f0f-d52e-4c52-baa6-ab8b0440219c,Inbound,Order Related,Order status enquiry,Dear Shopzilla pichhla product mera box pahle se he open tha..  please check ,a1191cd3-0871-412e-88a8-06b0583d50fa,,25/08/2023 14:45,25/08/2023 14:51,25-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4d5dab1d-9d1b-4472-ad5e-9f73ac189a5a,Inbound,Returns,Reverse Pickup Enquiry,,34d2c079-b238-4493-8112-fd3f5a87b1d2,,25/08/2023 12:35,25/08/2023 12:36,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
9eb722a2-3904-44f9-8043-033d9fdfb168,Outcall,Returns,Fraudulent User,,77d5a500-e33d-49f2-96bd-3985e7771a94,,24/08/2023 17:03,25/08/2023 10:59,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
dc4c720c-579d-47c3-b835-2017112237ac,Inbound,Returns,Missing,,914986fd-7ef2-490c-82c8-c37260fe2d91,,25/08/2023 16:56,25/08/2023 16:57,25-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
ebd4ee78-72b8-4935-b5f1-a1510451763c,Inbound,Returns,Reverse Pickup Enquiry,Very good quick Response,1186f68e-7d00-4811-b2a5-eeb06b74cfd0,,24/08/2023 22:30,25/08/2023 11:38,25-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f905318f-9372-46a7-82b3-f3538f5f2ce3,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied with the customer support service.very nyc interaction with me by customer support service.five ? for Shopzilla.,e939133f-e8ec-4e7a-b49a-6e2558b0425b,,25/08/2023 12:42,25/08/2023 12:45,25-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
4e31d392-5892-4ab7-a64a-62c3b1ab2244,Inbound,Order Related,Delayed,,9a89e644-17bb-4f3f-9de8-fe7d293e1ee4,15/08/2023 14:10,25/08/2023 10:41,25/08/2023 10:48,25-Aug-23,SINGTAM,LifeStyle,1114,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
ad509094-b6b4-4200-8f75-9d3da8302ce9,Outcall,Returns,Return request,,4eadc265-dd70-4015-a06b-5e18e5ea57a8,,25/08/2023 11:24,25/08/2023 11:27,25-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
74d6e3b0-ec66-46c8-a788-ed80f49cb6dd,Outcall,Order Related,Installation/demo,Make your network strong to interact with the customers. Phone line network not efficient. ,5885a5de-78db-43f2-9ecd-79c74c78197c,,24/08/2023 17:09,25/08/2023 00:31,25-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
86a1b289-aa80-4483-ac47-87a60e872ecd,Email,Returns,Reverse Pickup Enquiry,,790296ad-abc3-429d-985b-0e55f85e9efe,,25/08/2023 14:50,25/08/2023 14:57,25-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
2a2c8135-88e6-4e5a-bc6d-67a035d55669,Inbound,Returns,Reverse Pickup Enquiry,Thank you sir ,3fc34b27-72b9-40a2-b703-49faacf79e60,,25/08/2023 16:31,25/08/2023 18:36,25-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f7fc4ae8-093d-49a9-8774-0382fcb6e8e9,Inbound,Returns,Reverse Pickup Enquiry,,caf373b7-0193-4215-afc8-739d81a2d6bf,,25/08/2023 09:36,25/08/2023 09:37,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
19b4f0f5-10d2-448c-b1a5-7ca64697b9bd,Inbound,Returns,Return request,Thanks ,e1675d04-c50f-4545-bbf7-4c36e91814fe,,25/08/2023 21:20,25/08/2023 21:27,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
3d6a5bdd-a3d8-4f1e-a7a6-81160ba03671,Inbound,Returns,Wrong,You can improve your app by providing of original products by which customers will be happy ,2bede9b3-22d2-47cf-ab4f-f66c09c96f95,,25/08/2023 17:59,25/08/2023 18:09,25-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
8e1a9e17-ac0a-453d-91f0-d79b3d188d30,Inbound,Shopzilla Related,General Enquiry,Good ,ada9b8ea-ea3b-4410-9d9b-cd890dde48d9,,25/08/2023 09:53,25/08/2023 10:03,25-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
762da76a-46af-47d3-8309-cbf23b4d1fe4,Outcall,Returns,Return request,,90186679-4fd6-48c3-96b1-e537e61fd0dc,,24/08/2023 17:51,25/08/2023 10:25,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
cff6c66f-150d-49fa-9afe-bc355548fb14,Inbound,Refund Related,Refund Enquiry,Please solve these problems ,fcfdbecd-d561-4e3b-b20e-268ac59da854,,25/08/2023 20:57,25/08/2023 20:59,25-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
8429e5a8-bbd2-4a8d-a502-edef529f0887,Inbound,Returns,Reverse Pickup Enquiry,,e6ba265b-50c3-4925-86d0-94e7b03e7b78,,25/08/2023 22:25,25/08/2023 23:10,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
b796932a-5c29-4336-beae-25cc7621c5bd,Inbound,Returns,Reverse Pickup Enquiry,,1924a8c1-7ab2-4b1d-a61b-5b96524480fc,,25/08/2023 16:52,25/08/2023 17:07,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
a89826cd-b994-4968-a104-3d1d01c3ee48,Outcall,Shopzilla Related,Shopzila Premium Related,,e4b489f8-e822-4190-a744-991f7322cb65,,25/08/2023 11:42,25/08/2023 11:56,25-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
9aedff46-ff12-442a-a0e1-100841d067ea,Inbound,Product Queries,Product Specific Information,Still not able to get mobile ordered from my pin code,89c5d463-15c7-4686-b151-550eb7b4966c,,25/08/2023 07:38,25/08/2023 09:10,25-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
79163f46-05da-4132-add5-b3ce520c3438,Outcall,Order Related,Order status enquiry,,f4324b60-f94f-40db-8444-45abb4202dd0,13/08/2023 20:47,25/08/2023 20:33,25/08/2023 21:45,25-Aug-23,ITANAGAR,Books & General merchandise,920,,Matthew Ross,Ava Wong,William Kim,On Job Training,Evening,5
71f29d1f-cc61-414f-8c67-85fd23a96f26,Inbound,Returns,Missing,,58b87234-d004-4560-a07a-1471586fc2c4,,25/08/2023 14:29,25/08/2023 14:39,25-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7bf72eae-3e88-493a-97bd-e9f37e605baf,Inbound,Order Related,Order status enquiry,,7e7ae5d3-fb3f-4045-aedb-900b4d3ae3a7,,25/08/2023 21:51,25/08/2023 22:26,25-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,3
6a8e3321-50c9-4c0f-94db-10b3b916b34f,Inbound,Payments related,PayLater related,,6641a8d4-769a-4738-82c8-9369c1a65a36,,25/08/2023 17:04,25/08/2023 17:32,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
42d76455-8a8c-442f-9e48-2d505ed4538b,Outcall,Returns,Reverse Pickup Enquiry,Onesetly work ,6b2362f1-4d50-409e-a45d-20adddd3d1db,,25/08/2023 17:26,25/08/2023 17:28,25-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,4
783333af-a8d1-45df-9a94-283ddc7f45c1,Inbound,Returns,Wrong,,71a58bf8-8d04-4fed-9f1c-f0c9f7f49603,,25/08/2023 16:25,25/08/2023 16:31,25-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
a9811639-a50e-4ae5-8beb-52f38f69bc9e,Inbound,Returns,Reverse Pickup Enquiry,,6b449ac1-7df8-4f8a-ab54-14c6c617a48f,,25/08/2023 17:24,25/08/2023 17:26,25-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
88bc0a0f-ba2b-4ee8-951d-c58060ec0883,Inbound,Returns,Missing,,8d3d5419-10f1-4226-8953-38de4930f5e9,13/08/2023 17:27,25/08/2023 18:21,25/08/2023 18:22,25-Aug-23,CUTTACK,Electronics,745,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,4
0cdde7da-b627-4fcd-8026-1aa42f21b86d,Outcall,Shopzilla Related,General Enquiry,she was totally clueless! what to say.,20ba42c1-cf22-4605-91a6-5d7011e86537,,25/08/2023 17:51,25/08/2023 18:32,25-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
3e1d1069-7917-4e9f-984d-4fde2a8654e5,Inbound,Returns,Reverse Pickup Enquiry,,96dc0951-78c8-420a-b4fd-573102028c46,,25/08/2023 08:07,25/08/2023 08:08,25-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
a1fa7ca9-9ede-49f5-9010-c699786f0d77,Inbound,Order Related,Priority delivery,,9be8c863-efd9-43f3-bacf-e0de60503587,,25/08/2023 14:56,25/08/2023 15:03,25-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
dcc63f87-79bb-4953-81d6-fcf35badd1bb,Outcall,Returns,Reverse Pickup Enquiry,,2236e635-2c80-4eaf-897e-40c7029b2146,,25/08/2023 15:27,25/08/2023 15:30,25-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
0b77babf-83c4-497d-829a-942a6306c9b9,Inbound,Payments related,Online Payment Issues,,9825b946-1c30-46dc-a119-d8c1d7b6aae0,,25/08/2023 17:53,25/08/2023 17:58,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
341d3f00-40df-421f-b563-6542f0181e9a,Inbound,Order Related,Order status enquiry,,84a6430a-241f-4803-86b2-01bd1edc3607,,25/08/2023 15:54,25/08/2023 15:57,25-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9d9d237e-9f02-40f4-94c7-7d33e4bc2bd4,Outcall,Returns,Reverse Pickup Enquiry,,452010de-25a0-4778-8c92-b8f8198cd6b5,17/08/2023 15:03,22/08/2023 18:25,25/08/2023 12:54,25-Aug-23,NASHIK,LifeStyle,214,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,2
3670e667-b961-4238-a600-3f5e3cfcffc4,Inbound,Returns,Reverse Pickup Enquiry,  pooorrrr,a822610e-56ae-4652-8f82-ba7bb9901fdd,,25/08/2023 19:55,25/08/2023 19:57,25-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,1
2b281894-d222-4ab3-8cc4-2c42622158ed,Inbound,Feedback,UnProfessional Behaviour,,d446c7ea-4d1c-421d-b429-f4ab89ee77e1,,25/08/2023 13:37,25/08/2023 13:38,25-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
77953b9f-b9f2-4a9e-ac09-ba60b1eef649,Inbound,Order Related,Order status enquiry,,8a6ed5c2-ac9a-4bee-9a4d-07477586a3e8,,25/08/2023 20:32,25/08/2023 21:40,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
193f60e3-fcf1-40d3-860e-3139c0d919f6,Inbound,Returns,Reverse Pickup Enquiry,,ca187880-05ef-4c6f-bf64-227ebd54b93d,,25/08/2023 21:53,25/08/2023 21:55,25-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
85da9a13-f10d-48c2-9318-626ccb84b655,Inbound,Returns,Reverse Pickup Enquiry,"To whom I spoke, they told me that my problem would be rectified as soon as possible.  I am satisfied with his words. Thank you.",26d9ab7c-a7f9-42e4-bba7-8629b28069e2,,25/08/2023 13:46,25/08/2023 13:50,25-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
c3c23d31-9711-4b14-ae44-151160c71150,Inbound,Refund Related,Refund Enquiry,Good communication ,a0a3cdcc-6a8f-497f-b6c9-e31b54a69068,21/08/2023 21:25,25/08/2023 20:37,25/08/2023 21:05,25-Aug-23,GUNTUR,LifeStyle,213,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
3c3e378b-f562-4b91-857f-abee72855686,Inbound,Order Related,Installation/demo,,01337da4-f97d-4667-a1a0-dd4c10ff310f,,25/08/2023 20:50,25/08/2023 20:51,25-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ac6e2163-07a7-46cd-a3e8-defe93743995,Outcall,Order Related,Order status enquiry,So sad about your deliver policy,72770161-da33-411f-bfd4-d83921c6dd2a,,25/08/2023 20:13,25/08/2023 20:13,25-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
63d631fd-39ed-4919-ad23-a4e668ab97bd,Inbound,Cancellation,Not Needed,,5c41fb8e-49bf-4427-8b3e-e2b76b46fb55,,25/08/2023 17:19,25/08/2023 17:51,25-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
a2095fc8-934b-4f86-850f-bfd8aa6925c3,Outcall,Order Related,Order status enquiry,,7cf91f68-0738-4988-a14a-b691797e3a4b,,24/08/2023 22:55,25/08/2023 00:30,25-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
74e0979c-fdbb-4362-9907-cd1f7450425a,Inbound,Returns,Service Centres Related,Very helpful ,9211e63e-0509-4f42-94c7-e15f42597546,,25/08/2023 11:32,25/08/2023 11:54,25-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
0f6dd4fb-7fa0-4651-9f67-e97fe9b223fe,Inbound,Returns,Fraudulent User,,297e2f22-c5e2-4e65-81e1-bc50386a781f,,25/08/2023 11:29,25/08/2023 11:29,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
844e9d24-633c-49c5-9977-5a5814ae3dbd,Inbound,Order Related,Delayed,I'm setisfied,196cee22-9689-4969-a72f-bef039d65651,13/08/2023 08:05,25/08/2023 07:38,25/08/2023 07:40,25-Aug-23,GORAKHPUR,Affiliates,126,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
49401725-f5e2-4595-a1ce-a787f823bba0,Outcall,Returns,Reverse Pickup Enquiry,,30924064-4893-4733-83ed-9f678cd74b5d,,25/08/2023 10:54,25/08/2023 10:55,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
47395db2-f2bf-43f3-a6e1-9d511c69fa87,Outcall,Refund Related,Refund Enquiry,,d0938e27-fc58-41ff-9225-ea2b4eafc35f,,25/08/2023 15:37,25/08/2023 15:38,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
26e890f0-d98c-4868-b22b-ae9e4e1636d2,Outcall,Refund Related,Refund Enquiry,Customer care executive not proper experience.,9f387269-b273-43c8-95d8-8723d09b8c94,,25/08/2023 13:37,25/08/2023 19:18,25-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
144604f6-795c-4159-a160-c972749e7123,Inbound,Returns,Reverse Pickup Enquiry,,0d0a29a6-05bd-4fb9-83e1-ea8fe1854b92,,25/08/2023 18:23,25/08/2023 18:32,25-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
53686687-c0b3-4e70-801e-1bb8dfd94e82,Inbound,Feedback,UnProfessional Behaviour,,472840b9-8640-47a8-97c2-1fa1abec1eea,05/07/2023 15:27,25/08/2023 07:24,25/08/2023 07:27,25-Aug-23,BARSANA,Electronics,6999,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
94a3a41c-1a21-4611-ba94-a36b42b867fd,Inbound,Product Queries,Product Specific Information,I have contacted the customer support twice and they hung up in between the call. I am opening the ticket with consumer court to report the incident of misleading information over your application.,7baa05bd-c5a5-4665-87f9-f9ab3170b134,,25/08/2023 20:24,25/08/2023 20:47,25-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
1cacfb6c-e377-4316-a88c-01c901317b14,Inbound,Returns,Reverse Pickup Enquiry,,6d45f2c5-1fbf-4266-9ad6-9b153e1240b3,,25/08/2023 21:14,25/08/2023 21:40,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
614d83ce-fc9d-4531-b6a8-e5f36fcbb8f6,Inbound,Refund Related,Refund Related Issues,,bc7ed239-0fc8-449b-8b2a-3c0bd512143d,,25/08/2023 09:48,25/08/2023 09:52,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
7a8cdeff-6dce-4b61-b465-83be0f4465ac,Inbound,Product Queries,Product Specific Information,Good,92992d53-df73-4f6b-ba5d-885fa050a265,,25/08/2023 08:40,25/08/2023 08:43,25-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
967560ca-b38c-4b96-a0de-97c089a0bec7,Inbound,Returns,Missing,,184daf85-e491-4761-aca7-29cdf1d692b1,,25/08/2023 16:52,25/08/2023 16:53,25-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
22e5df15-396e-4dfc-b02f-7c7f87fae456,Inbound,Offers & Cashback,Other Cashback,Thank you,f610ad23-05fa-4f89-b3c2-62bd0fda534f,,25/08/2023 11:57,25/08/2023 11:57,25-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
2f61abcb-91b4-4c11-b78e-b3e6019df955,Inbound,Returns,Fraudulent User,,9e89be2a-8d8f-484f-8154-68801051066b,,24/08/2023 22:21,25/08/2023 04:40,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
445f0854-b7bc-4fba-8d87-40aa61c16369,Inbound,Refund Related,Refund Enquiry,,5975bb8a-0b23-4916-a275-6bfbc47bff42,,24/08/2023 22:01,25/08/2023 07:14,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
4165a7ea-d2a6-46b8-a920-c450bcafaf86,Inbound,Order Related,Installation/demo,,f543a718-c5d4-4cea-ba4e-f12ab1c97dda,,25/08/2023 00:40,25/08/2023 00:41,25-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
299c4a38-ade3-484b-8f73-080c3ed1ae6b,Inbound,Returns,Reverse Pickup Enquiry,,e3035bd4-90ce-4ed7-b7d4-1ac1d407aafc,10/08/2023 18:30,25/08/2023 06:56,25/08/2023 06:58,25-Aug-23,ALLAHABAD,Home,329,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
d13d8eab-49c4-4d19-b972-192e510ee5e6,Inbound,Returns,Reverse Pickup Enquiry,Awesome,444d90ec-9dbc-47ed-a5f8-6dae21edbaf5,,25/08/2023 18:56,25/08/2023 18:57,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
bd78d1be-1d10-4a09-ace5-c99e45f0f8d9,Inbound,Order Related,Invoice request,,11d3eecd-63c5-4e0b-a613-c1a2ecf43eb7,,25/08/2023 10:45,25/08/2023 10:53,25-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
0a560973-c508-4400-a4e1-368ed85f830a,Outcall,Payments related,Online Payment Issues,Very  informative thankyou so much ,2aa40620-84c9-4b08-abd9-b48c25cefb48,,25/08/2023 10:18,25/08/2023 10:21,25-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
63e7a000-90cf-4112-82f8-1a7d70e90de3,Inbound,Returns,Reverse Pickup Enquiry,,64227dc5-fd6e-4be7-9324-94546cda5bce,,25/08/2023 07:43,25/08/2023 07:57,25-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
3c37f7c8-5bd7-4201-a8eb-9dff88fdd96e,Inbound,Returns,Wrong,Long process to return/ replace a wrong product.Bad experience this time,02c9eb1c-b4f7-4ae0-af30-fe92a46f49bb,,25/08/2023 19:43,25/08/2023 19:50,25-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
45525a5d-54ce-40c8-9481-a0825299e47f,Email,Returns,Reverse Pickup Enquiry,Meri problem ka solution  ,a68060d4-2442-4416-9eb2-3e3c54c4131b,,25/08/2023 18:31,25/08/2023 18:31,25-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
1ae36767-ab89-4b73-ae08-10ac81b4fd8d,Inbound,Returns,Reverse Pickup Enquiry,,791076be-a433-4555-85cc-4302ebdac5e1,,25/08/2023 14:05,25/08/2023 14:07,25-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
7878f02c-ba7e-4aa7-b6aa-e401ff7894b0,Outcall,Order Related,Delayed,,addfe465-15fd-4cbc-b762-3e25c97e4dcb,,25/08/2023 10:08,25/08/2023 10:24,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
4d586d45-d58a-4b00-a979-8deac55c6980,Outcall,Returns,Reverse Pickup Enquiry,,032cf4ba-67c0-45c8-b4e5-17827bdd82bb,,25/08/2023 10:20,25/08/2023 10:25,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
ef9c09e4-8fca-4edf-ae9e-09dbcb3ba88a,Inbound,Order Related,Delayed,Good ,22fc62da-00cd-45e5-93bb-2b4c5319b088,,25/08/2023 19:12,25/08/2023 19:12,25-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
6e75b649-959a-4915-9048-a2600822eec0,Inbound,Returns,Reverse Pickup Enquiry,V hi u,257e05fa-8156-4fb6-b2d8-47536dda02a4,,23/08/2023 23:54,25/08/2023 00:50,25-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
f8ed0397-1c09-45aa-ab57-e179b1ea75ad,Outcall,Returns,Reverse Pickup Enquiry,,f2f5f66a-bcf2-46fa-bd53-44cd63875f94,,24/08/2023 21:44,25/08/2023 08:14,25-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
cbba3223-980a-4906-bd35-a7c79f452f25,Inbound,Returns,Reverse Pickup Enquiry,No,5d174060-4e5e-4c74-a2ea-8776ed7f902c,,25/08/2023 18:26,25/08/2023 22:20,25-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,3
68644dc1-80e6-45a3-b4d7-2930e0675108,Outcall,Returns,Reverse Pickup Enquiry,Good parson ,e4a1743c-9ed8-4214-b983-138ebb4b0509,,25/08/2023 12:03,25/08/2023 12:04,25-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
b12fcab8-246b-4e7c-b716-9c28e6652622,Inbound,Returns,Reverse Pickup Enquiry,5,fb95be1a-cd49-437f-b20b-d9422aecb9f9,,25/08/2023 19:00,25/08/2023 19:04,25-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4f5f7bb8-a056-4765-b7af-20d339c24468,Inbound,Returns,Reverse Pickup Enquiry,No,ecbbd98a-dfc4-40d3-81ed-71e76b44f26b,,25/08/2023 12:05,25/08/2023 13:48,25-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d8ed5bde-c1e9-4be1-90bb-ef8ac6249088,Outcall,Order Related,Delayed,,d7519d42-07ea-45f2-9c5e-3f5e67473452,,25/08/2023 20:37,25/08/2023 22:09,25-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
e1b30557-e8dd-4275-a7d4-f537eb826ee2,Inbound,Order Related,Delayed,,faac27d9-a914-483c-a0b7-062d8c3b4a2b,30/07/2023 15:45,22/08/2023 15:26,25/08/2023 10:31,25-Aug-23,KANPUR,Books & General merchandise,3299,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
4a303751-6d98-4e5b-b045-43ea9aade4a8,Outcall,Returns,Return request,please add the option of refund in the order page itself currently it only shows the option of replacement in return section,efcb0dcd-8f63-4b78-93c8-cb6aa5a9e5b2,,25/08/2023 17:12,25/08/2023 17:17,25-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d00d7bc4-b79e-4ef5-b3cd-05bd068fc9e7,Inbound,Returns,Reverse Pickup Enquiry,Why there are delivery charges at some products even I have membership ,835fd6ca-2562-495e-ad58-04fbad3a25f7,,25/08/2023 21:32,25/08/2023 21:43,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
2ce31c8d-5fe8-4f0a-a859-5681370d0891,Inbound,Returns,Reverse Pickup Enquiry,,2fc2b3c4-8d17-42fa-9bdc-98cbd761591b,,25/08/2023 17:52,25/08/2023 18:14,25-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,2
550758d6-919a-45cd-86e9-0f4afb857f50,Inbound,Returns,Reverse Pickup Enquiry,,455c65fe-ea10-4d97-965b-c3d2bce5fd0a,,25/08/2023 16:47,25/08/2023 16:48,25-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
075fb93a-ab2e-4e39-9ad9-033d6529f12f,Outcall,Refund Related,Refund Related Issues,,1e7442a6-e630-46a7-bf4e-16d1059f5dbb,,25/08/2023 16:39,25/08/2023 16:42,25-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
9c38e483-f867-42a6-b83f-4fab185e35ea,Inbound,Returns,Reverse Pickup Enquiry,,efe84367-b201-477d-a40d-e7aaff64f551,,25/08/2023 08:06,25/08/2023 08:08,25-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
6778a490-ebbb-4595-83b7-14de39f92128,Inbound,Returns,Reverse Pickup Enquiry,Unhappy due to non refundable policy that the product looks returned set by anyone before all liability goes to seller ,7996dd63-7745-455c-88e2-d0a3fe68b75e,,25/08/2023 17:37,25/08/2023 17:50,25-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
2147bf4d-4935-4523-b05e-b16f249ef70d,Inbound,Order Related,Order status enquiry,,073b0dc4-dac9-41ab-904d-4730cb3ced64,,25/08/2023 16:46,25/08/2023 16:47,25-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
8e6a7525-32be-466a-b644-6596aa797602,Inbound,Order Related,Order status enquiry,,978e25d9-31ae-4f04-b2bd-82e11a15caaa,,25/08/2023 15:34,25/08/2023 15:39,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ab4cdc91-d138-445e-9c6b-e2ed244cde9a,Inbound,Returns,Fraudulent User,,36ae72e6-ce22-4a32-b2d1-ac2cdd218a4e,,25/08/2023 07:23,25/08/2023 07:24,25-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
b002890d-6e23-47bd-8a6b-e33426f57d05,Inbound,Returns,Reverse Pickup Enquiry,,3acb656a-cfab-4a9b-8fdf-19cff1533145,,25/08/2023 19:13,25/08/2023 19:27,25-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,4
03237db9-6c55-4598-89e5-96d6f3c01696,Inbound,Returns,Reverse Pickup Enquiry,,ecb86924-7c09-45ee-b76b-04693c94c69c,,25/08/2023 15:34,25/08/2023 15:40,25-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
5d74454d-377b-46fd-b4a1-89d57b9b9946,Outcall,Order Related,Delayed,,7eec3fdd-79bd-4e01-81cf-ae66c09fa870,13/08/2023 23:30,25/08/2023 20:34,25/08/2023 21:59,25-Aug-23,DARBHANGA,Books & General merchandise,349,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
c39c4373-e756-470d-a0dd-dce6dbd0ed61,Inbound,Returns,Reverse Pickup Enquiry,,e2fbcc01-903b-4e0e-802c-28c589a497a9,,24/08/2023 09:33,25/08/2023 12:36,25-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
7239a735-1a00-4f1b-bd91-3b4558fcd2c5,Inbound,Returns,Reverse Pickup Enquiry,,9ce823a5-336c-4933-9a54-2867efe6c963,,25/08/2023 21:34,25/08/2023 22:11,25-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,2
a5c655b9-241f-4265-a16e-451a47698ecc,Email,Payments related,Payment related Queries,thanku,9c58da5f-24fe-4acb-a84a-0702a9c6832d,,25/08/2023 16:58,25/08/2023 16:58,25-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
9337efc3-bfea-4aaf-b114-c1414840acbe,Inbound,Returns,Return request,,fc7ba7ae-894a-4b54-b2d6-bccf50918799,,25/08/2023 17:32,25/08/2023 17:34,25-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
04892f42-d9d4-4fd7-b3e2-b2bb73a906bd,Inbound,Returns,Reverse Pickup Enquiry,Good,2cbc6c3f-5cec-4d85-b2df-9d407ed2d490,13/08/2023 15:42,25/08/2023 15:27,25/08/2023 15:28,25-Aug-23,DANKAUR,LifeStyle,4899,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
169c2e56-26a1-428c-b6d0-cf20f3a0e93c,Inbound,Returns,Reverse Pickup Enquiry,,42fbd7c2-6c12-4f66-9f53-412f4a7c9958,08/08/2023 18:29,25/08/2023 19:34,25/08/2023 19:35,25-Aug-23,MUMBAI,Home,395,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
f09a9656-c33d-411c-b3d4-51bda0f654ba,Inbound,Order Related,Invoice request,,f0e8a252-75b3-4a08-9d9d-69ff2f12cd8f,,25/08/2023 08:06,25/08/2023 08:11,25-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
f8e5306c-42df-43c2-a77c-c1923dcb9741,Inbound,Returns,Return request,,594789d9-c10d-4cff-bcc7-d68129c4c9b3,,25/08/2023 13:51,25/08/2023 14:03,25-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
862bcb44-ea9b-4156-84c1-f10393573a97,Inbound,Returns,Missing,Please refund my account ,bd81006d-f66c-4f72-ad49-2d1e7817a6ef,19/08/2023 18:05,25/08/2023 09:37,25/08/2023 09:40,25-Aug-23,DHAR,Electronics,1799,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
942d9bdb-dbe6-4387-afb0-c6c58e971ed1,Inbound,Order Related,Order status enquiry,,9080021b-3509-4f67-93c1-9b12459d9b53,,25/08/2023 18:45,25/08/2023 18:49,25-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
895846af-38d6-49e4-bd02-ca52b945c35e,Outcall,Returns,Reverse Pickup Enquiry,,188ec969-a89b-4b77-8893-1e796ebb19c1,,25/08/2023 20:32,25/08/2023 20:32,25-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c67a153e-bb30-4712-9715-99b36a65676c,Outcall,Shopzilla Related,General Enquiry,,40d0ef27-e446-4483-a1b6-06b74b3fe6d1,,25/08/2023 18:28,25/08/2023 18:30,25-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
36cc03cb-051b-4f68-aa00-59fa585652d6,Inbound,Order Related,Order status enquiry,,a659a496-7b7a-4058-981c-fcd92d866b30,,25/08/2023 18:03,25/08/2023 18:05,25-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
447a4722-17fc-4a6d-9f53-477495535771,Inbound,Cancellation,Not Needed,I am having a disastrous experience with Shopzilla these days. I really doubt about using the services anymore now.,7934be31-5115-48a0-bfb5-89a74c8a8bba,,25/08/2023 21:01,25/08/2023 21:10,25-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
02d8cecc-136a-46d7-9e3c-b321ffce5c51,Inbound,Order Related,Delayed,,3f519953-7125-4569-beda-a6bb58320723,12/08/2023 12:16,25/08/2023 13:33,25/08/2023 13:33,25-Aug-23,MANGALDOI,Books & General merchandise,149,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
d1387b6c-7d4f-4684-8297-9efac590b2e1,Inbound,Order Related,Priority delivery,,47a1ec0a-2b0b-448c-ac2a-bdc2cb4a7fdd,,25/08/2023 19:19,25/08/2023 19:25,25-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
fa546c52-fab1-4064-a48a-9c129cf0bb7f,Email,Feedback,UnProfessional Behaviour,very good,22431866-768f-497f-92a1-c057a8b8382a,,24/08/2023 17:54,25/08/2023 21:06,25-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
a429d2ab-bc5f-4556-a7bc-2c1e76979bfd,Inbound,Returns,Reverse Pickup Enquiry,,8e5ecad6-b93e-46f9-847b-de039e3aed76,,25/08/2023 18:35,25/08/2023 20:42,25-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9aeb05c3-5253-4bbc-894c-55427c3aa782,Inbound,Returns,Return request,,a66ac167-6656-49c9-ae14-f105bd4f2246,,25/08/2023 16:34,25/08/2023 16:45,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
aa7a5d3a-d15a-4c9a-98e9-acf91e47e7da,Inbound,Returns,Fraudulent User,,3e492d89-e6ae-418e-806a-10244d65b93f,,24/08/2023 22:19,25/08/2023 00:40,25-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a673a561-bca5-491d-bccd-821ac13b739f,Email,Returns,Reverse Pickup Enquiry,,f90acde0-7f5f-4f64-8ac2-84e7494cca8d,15/08/2023 12:57,23/08/2023 15:37,25/08/2023 08:19,25-Aug-23,NEW DELHI,Books & General merchandise,1280,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
52d523f7-e4e1-4992-918a-6023ea928af6,Inbound,Returns,Reverse Pickup Enquiry,?????????? ?? ?????? ???? ?? ??? ?? ??? ?????????? ?? ???? ?? ??? ?? ???? ??? ???? ?????????? ?????? ???? ???? ?????????? ?????? care ???? ?? ??? ?? ???? ???? ???? ?? ?????????? ?? ?????? ??? ??????,05d591ba-b5f9-41e1-bbc3-4b77294c3325,11/08/2023 13:51,25/08/2023 11:28,25/08/2023 13:35,25-Aug-23,TUMSAR,Electronics,18350,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
5b998a81-773e-4ae7-b193-7227bf2b0edc,Inbound,Feedback,UnProfessional Behaviour,??????? ????? ????? ,029dc8ee-27c7-487c-aa1c-702bf5278126,11/07/2023 19:54,25/08/2023 16:24,25/08/2023 16:25,25-Aug-23,KOTA,Furniture,301,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,1
2dc20b44-3483-4e98-a06b-0db35235afe5,Inbound,Refund Related,Refund Enquiry,,247c68a1-3919-4680-a48b-ae4a40e67841,,25/08/2023 14:25,25/08/2023 14:27,25-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
318d0775-4552-4f30-96c6-9703070b23e6,Inbound,Order Related,Invoice request,,ae6d2cfe-5d1d-4ea0-837a-18a4818e137c,,25/08/2023 16:20,25/08/2023 16:45,25-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
75018bbe-5573-453b-8ed5-fbbb364c8d06,Inbound,Returns,Return request,5,ea172c4a-e836-4f58-9733-32d299ac9225,,25/08/2023 20:28,25/08/2023 20:32,25-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
41d32575-4e93-4e14-a8cc-77cf6134927f,Outcall,Order Related,Installation/demo,,efc25979-5b96-452c-9c10-dbc61de01416,,24/08/2023 20:36,25/08/2023 14:28,25-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
f2f17c48-57f8-4edf-a361-3075c3272d61,Inbound,Returns,Wrong,Thank you ,1976d272-4f15-446e-8bc5-bdb9cbb8f31d,17/08/2023 23:58,25/08/2023 13:57,25/08/2023 14:03,25-Aug-23,LUCKNOW,Mobile,1499,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
231e533b-2b3d-4fa9-9d9a-f12ea2ef4a3b,Inbound,Returns,Reverse Pickup Enquiry,Plz call me casmber care ,92779c2c-1225-4689-9c53-87aa73bd6258,,25/08/2023 21:36,25/08/2023 21:45,25-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,2
ef8e8570-a0bb-4981-b13d-ef8803ae5ee2,Inbound,Returns,Technician Visit,Good ,9c18375c-2130-4028-8753-1c1ba5829291,,24/08/2023 19:47,25/08/2023 09:42,25-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
575614f5-3068-4c96-bd28-795c35c61221,Outcall,Order Related,Order status enquiry,,55f26f6d-7274-49cc-9053-14cc1b6fd563,20/08/2023 23:11,25/08/2023 13:43,25/08/2023 13:48,25-Aug-23,LAKHISARAI,Electronics,3748,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c8c38553-3f25-44d1-a5b5-c2f3c2b9924f,Inbound,Order Related,Order status enquiry,,cdd404bc-aabb-4715-a6ca-50935f413171,21/08/2023 21:47,25/08/2023 15:05,25/08/2023 15:11,25-Aug-23,JALANDHAR,Electronics,81990,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
b38c8dce-2c0a-48fd-8105-eb8c2858d223,Inbound,Cancellation,Not Needed,,bccf4726-0396-442b-9d70-9a6243f921d1,15/08/2023 14:50,25/08/2023 13:19,25/08/2023 13:21,25-Aug-23,AMROHA,Home,2974,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
906a93d3-14fe-493c-9f7a-35d6b285cf42,Inbound,Feedback,UnProfessional Behaviour,,d367bc77-5485-4a6f-a030-b613f701a087,,25/08/2023 14:19,25/08/2023 14:21,25-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,3
8c66dea4-4c09-4ec8-a9cf-98769582ee19,Inbound,Returns,Technician Visit,,82aa35dd-1fc3-49fb-97dd-01426bea1ce1,,25/08/2023 12:21,25/08/2023 12:21,25-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
0f5c2af2-2021-4040-9656-b380534cd0ff,Inbound,Order Related,Installation/demo,Very good,1ac26dca-3b34-47f9-895c-6dfffed0c43e,,25/08/2023 11:02,25/08/2023 11:03,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
d0e50f3a-0e5b-4129-b27b-058b501bfd96,Inbound,Returns,Reverse Pickup Enquiry,Good service ,c89df4c2-7675-441b-8f42-9fe2899ade39,,25/08/2023 17:46,25/08/2023 17:47,25-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3b3e0d77-da7d-4e80-9324-06e757799aaa,Inbound,Returns,Return request,,4295b3d5-c790-4338-b1a4-218dcc1ec988,31/07/2023 03:09,25/08/2023 17:39,25/08/2023 20:11,25-Aug-23,DURG,Books & General merchandise,1999,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
e3d26f70-afc6-4a49-b1c0-b474b1b0cc6a,Outcall,Refund Related,Refund Related Issues,,4e40bc61-17aa-46cc-baee-81908870e793,,25/08/2023 21:44,25/08/2023 21:46,25-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
b8f9462c-6bcc-46a5-aa4b-4901638f151a,Inbound,Returns,Missing,Very good customer service support ,6fc6eb3c-8bba-4d54-8d91-12f898d35bc6,,25/08/2023 15:12,25/08/2023 15:15,25-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
4993f46e-054c-4e61-a3cb-47ecf1fd1e9d,Inbound,Returns,Reverse Pickup Enquiry,Helpful ,59efbe86-6dd9-4c34-a77b-5818aeac0785,,25/08/2023 15:56,25/08/2023 15:58,25-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5919744e-d033-48a4-96fd-e2f37259a5e3,Inbound,Returns,Reverse Pickup Enquiry,,ccffe558-74b4-4870-9354-013de2c52f31,,25/08/2023 00:31,25/08/2023 00:32,25-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
fef5bbd7-1931-413c-af56-d7f5985f992c,Inbound,Returns,Return request,Coustomer care agent was too good.,fb2caf37-66df-4396-b50e-14c60065b923,,25/08/2023 00:12,25/08/2023 00:14,25-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fcacf4a1-d28f-412d-a605-4bbfd33870fb,Inbound,Returns,Reverse Pickup Enquiry,Vg,a38b5481-7e8d-444f-94a6-30a383edbd57,,25/08/2023 15:28,25/08/2023 15:31,25-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
d59b4dfa-e34d-4c2a-b59b-2cc6df75f440,Outcall,Returns,Missing,Thank you mobin Shopzilla,83c83578-245b-446c-809c-5d349f00df25,,25/08/2023 10:11,25/08/2023 10:24,25-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e5753ab2-4e6d-4fc1-b33f-0cfa2daa9273,Inbound,Returns,Wrong,,0ff9ad35-eff7-4abf-b76c-53395780d115,13/08/2023 14:15,25/08/2023 08:20,25/08/2023 08:21,25-Aug-23,GHAZIPUR,LifeStyle,1587,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
497e8ff8-6e1d-480d-9a84-b572f3d0f0a8,Inbound,Refund Related,Refund Related Issues,,493cf4e4-cf2a-4779-ab3e-3b15e3de6bee,,25/08/2023 13:24,25/08/2023 14:09,25-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
861120ab-c072-40bf-8f7e-18b34a119fa5,Inbound,Cancellation,Not Needed,,c36f708a-1d1a-45a7-8d4a-b636782729f4,,25/08/2023 13:53,25/08/2023 13:56,25-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
b1d4ebd2-052d-411d-8378-308ed4734918,Inbound,Returns,Wrong,,91d24c28-5e62-437c-83b8-7c3522460e4e,,25/08/2023 15:07,25/08/2023 15:15,25-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
79988117-43c5-4fcc-a200-dac2695074e2,Outcall,Returns,Reverse Pickup Enquiry,Nice,57464edc-e633-4d98-adf1-eddd39a7d1f0,,25/08/2023 19:15,25/08/2023 19:17,25-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
f0b346ca-6540-4f10-9c02-275a51874b7c,Inbound,Returns,Wrong,Gud,0f7b98c5-841a-4906-b57f-6a4d94e44502,,25/08/2023 11:03,25/08/2023 11:15,25-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,4
5b182806-5c53-43af-a3ac-2ebf6801818f,Inbound,Returns,Fraudulent User,,b3bcd5d2-419f-45db-bba1-29b7f5c90bd9,,25/08/2023 13:58,25/08/2023 14:13,25-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
c3ce0420-8552-4c4f-ad1d-c191d4a1b165,Inbound,Returns,Missing,Good ,2ec0eb0d-883a-4270-82fb-a55582d6227d,,25/08/2023 14:35,25/08/2023 14:38,25-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
4e6eba91-e1b4-447d-9cf9-47ed9de54ca7,Outcall,Order Related,Order status enquiry,Thank you to help me ,bf4b6902-9583-4bf1-8974-b8812e4cac8d,,25/08/2023 16:20,25/08/2023 16:24,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
cd8faea2-8b41-43ff-b3bd-0fdffd9fca03,Inbound,Order Related,Order status enquiry,,55fa60ca-a4a4-4578-8976-6cc1fc1ff6d2,,25/08/2023 19:29,25/08/2023 21:24,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
dd5fab84-bf01-4c0a-a885-7c35104e03a6,Inbound,Returns,Wrong,,f0ea5120-a780-4f46-bc50-bb1ef3fdc0f5,,25/08/2023 10:10,25/08/2023 10:11,25-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
67321718-b577-48c3-a9a1-398c20746e5a,Outcall,Refund Related,Refund Related Issues,,ed299347-a219-442f-8505-35dc1aaeeda0,02/08/2023 08:40,24/08/2023 16:26,25/08/2023 12:29,25-Aug-23,UJJAIN,LifeStyle,345,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
b4ec74c6-80a8-4b29-88d5-24e934a94e24,Inbound,Returns,Reverse Pickup Enquiry,,03bb3b4e-7600-464d-85e3-d9d550d7b8cc,,25/08/2023 00:12,25/08/2023 00:25,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
9afd6ba8-ed63-43b7-b382-4ae7f13c3e7f,Outcall,Order Related,Order status enquiry,,15f7a1ed-3cbb-47ba-87c0-18edbae020a9,,25/08/2023 00:06,25/08/2023 00:28,25-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
f4f2fb47-bbcc-4dc4-8919-82e0c7864cdc,Inbound,Payments related,Online Payment Issues,good ,63643f78-64b6-464c-9abe-8dc2ef165b18,,25/08/2023 11:04,25/08/2023 12:35,25-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
b8b0053d-d491-4da0-9c7e-08ee590f97e9,Inbound,Order Related,Order status enquiry,,5df96260-639f-432f-b8f2-a59ce85b5392,,25/08/2023 12:11,25/08/2023 12:13,25-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
4681c9da-6c21-4180-8ec5-7adf0d598704,Inbound,Returns,Reverse Pickup Enquiry,,785cefe0-661d-419d-8e37-d1631160762b,,25/08/2023 21:15,25/08/2023 21:16,25-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
134b6393-6158-4f02-9eb9-80108141549f,Inbound,Order Related,Order status enquiry,Sir aap ki sarves accha nh lga our na aap ke comstamar care ke pass   ,68393da1-0ea6-467a-a321-75e4213c4cc9,,25/08/2023 20:39,25/08/2023 21:04,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
ff741255-6187-441f-9ab9-2e21a664a407,Inbound,Shopzilla Related,General Enquiry,,f34a8c47-8905-4d13-8697-3656c91e0703,,25/08/2023 09:48,25/08/2023 09:57,25-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
82f01823-f686-44bb-b828-656da0bf9ea6,Inbound,Order Related,Installation/demo,,ab8499cd-6635-4bdb-a2d8-bb526dabfb3a,,25/08/2023 09:43,25/08/2023 09:47,25-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
bbb7d903-db4f-4252-b69b-805b989df40b,Inbound,Returns,Return request,,8d1f6bc1-b19b-43dc-8a77-3ad59ca03161,,24/08/2023 21:17,25/08/2023 14:34,25-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,1
dfcc8122-d5d4-4dc2-8dab-73e96b345bdb,Outcall,Order Related,Installation/demo,,28cc0ac9-8302-4e03-9a4f-46d627db0a1c,,24/08/2023 17:56,25/08/2023 13:53,25-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,3
64547ed2-b93d-4f39-b3c6-04e0fd3e7efc,Inbound,Order Related,Delayed,,d2bb1610-a314-4b35-8c5f-7627339bc0b1,16/08/2023 11:55,25/08/2023 00:11,25/08/2023 00:13,25-Aug-23,NORTH GUWAHATI,Books & General merchandise,205,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
19467bef-4d5f-4f5e-bdc6-3d706e2a95c5,Inbound,Refund Related,Refund Enquiry,,12f0795c-b558-4e6b-b1ce-1a05e9cc5261,08/08/2023 18:53,25/08/2023 20:28,25/08/2023 20:29,25-Aug-23,NELLORE,Electronics,799,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
4b0c7a19-9234-44f7-8396-3463e5b420a6,Email,Returns,Reverse Pickup Enquiry,Very slow...,4eb21649-3c56-462a-8a0b-3eaf13657c3d,,25/08/2023 12:09,25/08/2023 12:10,25-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,1
403b9b22-5985-44c4-87ee-39b863b7bbd6,Inbound,Order Related,Order status enquiry,Tq,fafc807e-e5a1-416b-bce8-1be09addf155,16/08/2023 11:34,25/08/2023 18:10,25/08/2023 18:12,25-Aug-23,BHINMAL,Electronics,999,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
aedd6799-2099-4e03-a56c-c8ee177c09ec,Email,Returns,Reverse Pickup Enquiry,,4f4e3077-84d2-4551-a6fd-0ad0b88729b1,01/08/2023 23:50,23/08/2023 18:37,25/08/2023 21:14,25-Aug-23,SAHARSA,Electronics,549,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,1
0a829ba6-418b-410b-818a-75c6fd70adec,Inbound,Returns,Reverse Pickup Enquiry,,420a39da-0710-4c63-81d9-1609471a47b0,17/08/2023 08:46,22/08/2023 22:44,25/08/2023 20:29,25-Aug-23,LUCKNOW,Mobile,749,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,2
6e6383cc-c41d-49c5-b76c-af4fba29021d,Inbound,Order Related,Order status enquiry,,afa50e22-b07d-4b07-8bd9-45a92d359b5e,,25/08/2023 17:37,25/08/2023 17:39,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
acd3cf03-94fa-4055-9093-8591753fac48,Outcall,Returns,Service Centres Related,,34dc993c-830f-4d6f-ba26-a80bea0b2e00,,25/08/2023 12:25,25/08/2023 16:47,25-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
72bc19bf-d8ff-4a87-9e91-8253c372b2b7,Email,Returns,Reverse Pickup Enquiry,,0b8c28e8-7a31-4af8-8f9c-8174da95e5db,,24/08/2023 13:46,25/08/2023 14:27,25-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
ecec1e49-fdf9-48a3-b289-23527eccd1a1,Inbound,Product Queries,Product Specific Information,"Please bring negative score for your call executives From top brass to junior brass are incompetent, unskilled, ill mannered, illiterate, uneducated The best and funny part is everyone give the same response 24 hours mein apka problem solve ho jayega Almost 15 days now , is Shopzilla following lunar day (of moon) where 24 hour is 14 days? Because my issue is not getting resolved ",4ff46b7a-539f-4f4a-afba-c3d0cc6ed7a8,,25/08/2023 11:48,25/08/2023 12:08,25-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,1
bfc0ccfb-3c4c-4da7-93b2-8d8d2cf71698,Outcall,Order Related,Order status enquiry,,7201a6c4-a820-45d3-841a-c98d7e57a486,,25/08/2023 11:39,25/08/2023 12:37,25-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
d31cd48b-2e1e-435d-ba8c-987566da2e60,Outcall,Order Related,Invoice request,,443cde16-b1b0-4b50-8088-7a3eeedf6859,,25/08/2023 18:29,25/08/2023 18:38,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
5a6256ec-a906-4dc8-803f-10392e177935,Inbound,Order Related,Seller Cancelled Order,,5ce65dd7-d31d-4bca-a03a-5f1b2785ce45,,25/08/2023 19:13,25/08/2023 19:19,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
5e8e6bc8-5f73-4c14-aef7-7f8a90e44e3e,Inbound,Shopzilla Related,General Enquiry,,dac1cd66-c323-4c5c-a38e-61e9bd78d1d1,,25/08/2023 15:55,25/08/2023 16:07,25-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
c52ead43-01ec-4ad3-8608-eb9191b016c6,Inbound,Returns,Reverse Pickup Enquiry,,62174dee-d96c-4bfe-9c94-37b07b8cfeb4,,25/08/2023 15:30,25/08/2023 15:30,25-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
6d5e86ca-5acd-4545-a198-f46a9b712e4f,Inbound,Offers & Cashback,Instant discount,Very nice ,119d3def-019f-449e-b984-09396b7d1b1c,,25/08/2023 14:04,25/08/2023 14:07,25-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
7c5a0d65-c7da-4c86-bafe-17e4e16ebfd5,Inbound,Refund Related,Refund Enquiry,Shopzilla is waste .** off ??,6abdbb68-1eca-43b6-ac33-3d7cca6134e4,,25/08/2023 10:07,25/08/2023 10:28,25-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,1
2311b108-ded6-4ba8-a51f-3863ad170daf,Inbound,Shopzilla Related,General Enquiry,,00a17e70-1877-4b1d-b540-8d3eda2f015d,,25/08/2023 09:20,25/08/2023 09:21,25-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1606a15e-28ab-4597-b7e9-c48bc9c1faf3,Inbound,Returns,Missing,Very good ??,aa25bea6-69e1-4e22-b9bf-6ca0c8e44ae3,,25/08/2023 15:28,25/08/2023 15:29,25-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
4d1c80f8-5f45-4b32-9143-c2f061f41312,Email,Order Related,Delayed,,bf55015b-f30f-4cc5-b6f0-04bd4c9c03fc,17/08/2023 07:08,25/08/2023 15:25,25/08/2023 15:25,25-Aug-23,FARRUKHABAD,Home,387,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
3826324a-ae3a-41f6-925a-fb2feb5c5f8d,Outcall,Order Related,Delayed,Thanks ,deaa9b0e-dc24-4290-a1e5-ca7e63ac0234,18/08/2023 13:19,25/08/2023 18:02,25/08/2023 18:04,25-Aug-23,BARDHAMAN,Home,179,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5812ea6d-5c1d-4a08-a8c4-34336dc058aa,Inbound,Returns,Reverse Pickup Enquiry,,097809e3-91cd-42fb-824a-a05359a981cb,,25/08/2023 16:43,25/08/2023 16:53,25-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
9d145434-054f-4927-b3df-dfb988d2385a,Inbound,Onboarding related,Seller onboarding,Nice ,18f4da9c-cd04-457f-b80d-5009a5bcfcdd,,25/08/2023 22:42,25/08/2023 22:48,25-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
60cd3821-7882-4796-8c64-07387055df42,Inbound,Returns,Reverse Pickup Enquiry,Please..give correct and correct product.. Don't harass people with broken products. You can get away with the broken damage product...but the person receiving the product faces a lot of inconvenience.,37307c34-3556-4c05-8ab5-be457b65d00a,,25/08/2023 14:38,25/08/2023 14:40,25-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
ab65eb0a-2c1b-40cc-8ef9-37d056d25217,Inbound,Returns,Return request,,6596b0e6-f328-4307-abb1-26fb2af89a8c,,25/08/2023 14:30,25/08/2023 14:36,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,2
00f15e04-3fcb-4c35-b9ac-5182ff4bf5c9,Outcall,Returns,Return request,???????????????????,46f0d05a-0b20-4abe-b14c-856c2f075f56,,25/08/2023 13:34,25/08/2023 13:41,25-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1c46bcd9-44e6-46a8-b794-04cd5acc952c,Inbound,Returns,Wrong,,c07ee456-1000-49b9-876c-235a1351adaa,,25/08/2023 11:59,25/08/2023 16:10,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ae162a84-2a6f-4d92-962b-251a716f907a,Outcall,Product Queries,Product Specific Information,"Please resolved my issue as soon as possible ,   available at 4:00pm please make sure my order delivered at this time..",2a22bbdf-25f4-446a-812b-1337a179ec39,,25/08/2023 17:32,25/08/2023 17:37,25-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
09bd1a2b-8e12-498a-a5be-a48ac3af2062,Outcall,Refund Related,Refund Related Issues,,a5cfdc23-6d4c-483a-ba34-8c292fbc5dc5,,25/08/2023 14:34,25/08/2023 14:36,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
41408346-c8b4-493a-9cf8-a5f288f2c52e,Inbound,Shopzilla Related,General Enquiry,,8d485be0-01b4-40a2-a0d3-d1cfbf4f36a1,,25/08/2023 14:31,25/08/2023 14:56,25-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a7d7dcbb-a6f5-468a-92e6-45bbfd21a3f0,Inbound,Order Related,Delayed,,d0de6dfa-82ba-4919-b60a-3f7cc8e3b6ba,,25/08/2023 16:37,25/08/2023 16:42,25-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
4056ceb7-07c8-4f55-b7fc-828afc5e4e6b,Inbound,Returns,Reverse Pickup Enquiry,,9fbb1499-ce97-4536-aa4e-7be33acd5282,,25/08/2023 10:36,25/08/2023 10:37,25-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
2af17f20-c173-4b8b-8538-f4cff532595d,Outcall,Order Related,Order status enquiry,Good,bff0342d-58bf-483f-8b85-05ed7b15faaa,,25/08/2023 20:26,25/08/2023 20:32,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
d1354dc3-c605-4514-8a9c-d91e8f618072,Inbound,Shopzilla Related,General Enquiry,,fe10b540-6f4b-467b-8ad5-12d34f774144,,25/08/2023 11:07,25/08/2023 12:33,25-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
59c4a6d1-5e5a-4eb1-8aeb-2c4387e0dec4,Outcall,Order Related,Installation/demo,,aefc08e3-53fc-4090-8dc9-0705ebddbb84,,25/08/2023 14:44,25/08/2023 14:47,25-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
dcd177bb-693e-4f00-84eb-a60832b0de90,Outcall,Returns,Reverse Pickup Enquiry,,68ba4ae6-07b6-419d-8a8a-ea47381abff0,,25/08/2023 21:03,25/08/2023 22:09,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,1
78a9cdaf-4fda-4313-a5b3-d48bfcbd5de4,Inbound,Returns,Reverse Pickup Enquiry,,0428289a-6d0f-4b1c-bcaa-f385a1df023f,,25/08/2023 23:41,25/08/2023 23:44,25-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
af76019b-4fa0-4bfb-bc38-353f2424bd2e,Inbound,Returns,Missing,all iteam check and verified product after packaging ,ee6c2c86-6f7c-4d39-9aff-3357c2a99728,,24/08/2023 18:20,25/08/2023 14:06,25-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
feed77a8-fdbd-4c4c-841c-17292732b7cb,Inbound,Returns,Reverse Pickup Enquiry,,660a0458-1b2a-4810-b435-9acdd89316c3,,25/08/2023 08:01,25/08/2023 08:01,25-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
05f42047-1dcc-4327-abdf-8560e3d6ec73,Outcall,Returns,Reverse Pickup Enquiry,,c1ec96a8-4fe8-4815-9e5b-db68de9eb6a7,,25/08/2023 14:03,25/08/2023 14:04,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
e926c98f-f74f-4e2e-a181-a46f5de97246,Outcall,Others,Call back request,Super service for customer ??,217524b4-7da0-4ce7-ad13-690d0b725b30,,25/08/2023 12:09,25/08/2023 12:11,25-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
80019d86-8509-495b-b722-fca6e2430d5e,Inbound,Offers & Cashback,Other Cashback,Happy,daae1171-519e-42a4-ad4e-91680d73ca17,,25/08/2023 16:40,25/08/2023 16:43,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
68f30e7f-e381-4aa1-86bc-0cb151b284b1,Inbound,Returns,Reverse Pickup Enquiry,Style of talking was very attractive.,afbd20c5-dfc7-4a79-a1a3-63facb0fc53c,,25/08/2023 17:45,25/08/2023 17:48,25-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
89b46c87-56db-4346-95c6-5457321ebbe7,Inbound,Order Related,Installation/demo,Good,a85ae3f0-0007-45b8-b790-49771d0ac219,,25/08/2023 18:58,25/08/2023 20:09,25-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
ae079e16-8e93-4012-b71e-d30f35522119,Outcall,Order Related,Order status enquiry,,02660c4a-b649-45e7-9282-c7c56426a044,,25/08/2023 18:39,25/08/2023 22:13,25-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7e379b81-3241-4c66-949d-b128b93d9c51,Inbound,Returns,Reverse Pickup Enquiry,,09180c74-1907-4848-8f36-cfc14c89fb42,,25/08/2023 17:11,25/08/2023 17:16,25-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
7e5abd22-f86f-4cb5-ae82-a839e8fee487,Inbound,Order Related,Delayed,Improve ,5e3d853e-fe17-4bfa-aca8-e568d10d156c,,25/08/2023 10:17,25/08/2023 14:19,25-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
5cbb8f3e-de55-4206-88d1-be5069a291e2,Inbound,Returns,Reverse Pickup Enquiry,,56721d39-66f4-432d-86ab-3032c30b1c4e,,25/08/2023 17:24,25/08/2023 23:21,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4d9f52bf-b001-4c8d-bd77-dbbe31934504,Inbound,Returns,Fraudulent User,,c1d01af2-c7fd-4d04-be48-e58039843b5f,,25/08/2023 14:06,25/08/2023 18:31,25-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
2ad4ced4-aacf-432b-b185-3273022de558,Inbound,Cancellation,Not Needed,,d9d9e647-115e-4775-83d1-95118dd07b80,,25/08/2023 12:31,25/08/2023 12:34,25-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
8afea893-6b11-495b-841f-dc41710c7bde,Inbound,Order Related,Order status enquiry,Very good,a6e1f7fa-e935-4840-9f43-cfec305a75df,,25/08/2023 13:08,25/08/2023 13:16,25-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2f45edc0-67fa-44aa-a3ad-eba370b4b3d0,Outcall,Returns,Reverse Pickup Enquiry,"you guys do not want to understand the issue or even don't want to listen to us, just simply saying that you can not do anything, will not resolve my issue.",27dbfe5b-b0a0-412c-967b-3c1fd50924c8,,25/08/2023 14:18,25/08/2023 14:29,25-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
5019934c-f73c-4de5-a114-54a2ae11be01,Inbound,Onboarding related,Seller onboarding,,25d0cd65-72d7-4f18-afe5-9048d8543602,,24/08/2023 23:35,25/08/2023 08:42,25-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
6690ca7d-1e0f-48dd-aa66-6bbdf53388f9,Inbound,Returns,Missing,Good ,bcde7398-dc03-4606-942f-20e2216adc86,07/08/2023 07:42,25/08/2023 08:35,25/08/2023 08:44,25-Aug-23,AJMER,Home,1000,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3aecd012-0b34-4e9b-8fcc-be9e67540cf0,Outcall,Returns,Wrong,Atleast mention proper details of product & colours ,7222f8ef-54d2-4adc-bbe6-b5709645af5f,,25/08/2023 15:24,25/08/2023 15:31,25-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
21e28078-9fdd-4931-a10b-85e032a04870,Inbound,Order Related,Delayed,,081fc139-83ea-4b57-84d5-e6e002833592,,25/08/2023 16:42,25/08/2023 16:55,25-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
3b841f34-aea5-4f28-8d84-abd7b59adba0,Inbound,Returns,Reverse Pickup Enquiry,Very good ,58889d82-88cf-4fed-92bf-d96310fe5fe6,07/08/2023 19:45,25/08/2023 04:20,25/08/2023 04:26,25-Aug-23,HAPUR,Books & General merchandise,573,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
6d3ca492-5240-43f1-9518-6169035e0467,Outcall,Returns,Return request,,31639c8d-19a7-405d-8947-189a1227f26a,,25/08/2023 17:07,25/08/2023 17:17,25-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,3
3c5f2b4e-e3cb-413e-9abf-b512612c983a,Inbound,Returns,Return request,,81673af8-2004-4d97-8259-2623b7163ddb,,25/08/2023 17:09,25/08/2023 17:15,25-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
f12d20be-3825-44ea-b287-733d382a0756,Inbound,Feedback,UnProfessional Behaviour,,00de8208-decd-4b4a-89c8-a4b05266186e,,25/08/2023 08:34,25/08/2023 09:04,25-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,2
fabb3b78-117c-4649-8759-7952a27e3fce,Inbound,Returns,Return request,,15461ebd-4413-4c88-a3b3-f1721f6ad8bd,,25/08/2023 14:02,25/08/2023 14:12,25-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
25b7c77c-98a0-4a3a-9f6e-032e2d72e748,Inbound,Product Queries,Product Specific Information,,8c8ded05-fce6-4fbb-b0f0-970715624339,,25/08/2023 22:16,25/08/2023 22:33,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
1079c4a5-ac9d-4a4a-b3c5-8ae2a5e12b37,Outcall,Order Related,Delayed,,2f80452f-81b2-402a-8171-7e1ccd34121d,22/08/2023 13:29,25/08/2023 12:30,25/08/2023 12:32,25-Aug-23,KICHHA,Mobile,9999,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9def808c-52df-4c6e-b229-0f3c71e3c1f4,Inbound,Returns,Service Centres Related,Good ,0e96d825-7f65-46e1-8b87-a2faf13e33d8,,25/08/2023 19:01,25/08/2023 19:31,25-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
8cadad77-ecc8-4f63-a522-b8ab3d4327bb,Inbound,Returns,Missing,,fa126279-4c3a-4ff8-8990-25a49dccb489,,25/08/2023 12:06,25/08/2023 12:06,25-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
8615d63c-c5f6-4ff4-adf3-5c917d814bcb,Outcall,Product Queries,Product Specific Information,,68a321bd-799d-4765-8c95-3b70051f0223,,24/08/2023 16:38,25/08/2023 13:45,25-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3e5e1b59-bf99-4414-b659-c8b3262880a0,Inbound,Returns,Fraudulent User,,d4b24d98-e5d9-42c0-b879-efaf54a6448a,,25/08/2023 12:14,25/08/2023 12:18,25-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
22417922-fbc9-4171-bba5-0ec24270a5c3,Inbound,Returns,Reverse Pickup Enquiry,,8d53dd9a-99e3-4507-8d13-cbf45a350957,,25/08/2023 22:25,25/08/2023 22:27,25-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
0d1508de-bca6-49c6-bf3d-7dec74531932,Inbound,Product Queries,Warranty related,you are shameless,d554f942-d628-4581-83c9-08ffe8d71c9b,,25/08/2023 20:29,25/08/2023 20:29,25-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
69ee1c4f-f3b0-4e07-848d-2ab77e804e09,Inbound,Order Related,Seller Cancelled Order,,87a6a356-7bc3-44b5-9620-4aaf2a2d9412,,25/08/2023 21:35,25/08/2023 21:50,25-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,3
b1921b4f-e0f2-4571-965a-2d958b379a3f,Inbound,Shopzilla Related,Shopzila Premium Related,,46c730cb-fb54-4298-88ce-219608ffb09a,,25/08/2023 16:34,25/08/2023 20:52,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
8f25e847-4d30-40a8-af6b-d73f05fa782f,Inbound,Payments related,Online Payment Issues,Ok,71f4c1d6-9dc7-44d9-a448-16e638aee9c9,,25/08/2023 00:14,25/08/2023 00:17,25-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
3f19a944-361d-4fa3-90b6-10a10a92cf1e,Inbound,Returns,Reverse Pickup Enquiry,,9812adec-7012-4833-aa32-9723509e54d6,,25/08/2023 15:36,25/08/2023 15:37,25-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
dda2f40b-24a1-43e5-a977-7495d2300a02,Inbound,Returns,Reverse Pickup Enquiry,,4166f18e-aefe-4763-b2f7-fee134e8ce84,,25/08/2023 12:04,25/08/2023 17:57,25-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
2ed0e9b6-7f54-49ab-9a6c-5b8beac1bf46,Inbound,Returns,Fraudulent User,,b37289d4-9ec1-4d6a-b09d-9e6a94627c5b,,24/08/2023 22:30,25/08/2023 14:26,25-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
455d0eb0-4801-4482-9ebf-dcb3c4de63ee,Inbound,Order Related,Order status enquiry,,d64ef724-85a2-4037-93d8-58997df907f8,,25/08/2023 11:22,25/08/2023 15:51,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
8c3f663e-df21-43d9-a813-9c70121f111a,Inbound,Returns,Reverse Pickup Enquiry,I love Shopzilla ,9d00e3ca-d56d-4d0a-9fab-86f5b58df2e7,,25/08/2023 19:21,25/08/2023 19:44,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
1f029233-84c4-4e18-9431-6a7d9eff3521,Inbound,Returns,Exchange / Replacement,,276b38da-d1a0-4682-b6fb-44ed39629ac9,06/08/2023 11:28,25/08/2023 13:17,25/08/2023 13:21,25-Aug-23,NALLASOPARA,Mobile,32999,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
542ce3fd-1259-4b2c-9850-de2a819f9dee,Inbound,Order Related,Delayed,,bcaa3f41-c136-4aea-a5ab-5afdd683c77f,31/07/2023 13:07,25/08/2023 12:34,25/08/2023 12:35,25-Aug-23,KOLKATA,Furniture,22637,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
93e22add-efff-4ecc-ba42-56f189029f3f,Inbound,Returns,Reverse Pickup Enquiry,,f605683c-5efd-4c43-b8ff-5a01ad0e5a22,,25/08/2023 18:14,25/08/2023 18:35,25-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
84cff767-e0e1-4d1c-966e-4f9d5cff2452,Inbound,Shopzilla Related,General Enquiry,,7ed71f8a-1c4e-48b6-b22c-6a8e65d0f99d,,25/08/2023 18:08,25/08/2023 18:14,25-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
d6f03d8c-0260-41cd-8bdf-9aa2c9d01a81,Inbound,Returns,Fraudulent User,,a1bfdcd3-4c55-4398-a8b8-b8148e3215c6,,24/08/2023 20:02,25/08/2023 07:22,25-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
a9ee0b38-c72e-40d4-a0c8-0088ab3c3eb6,Inbound,Order Related,Installation/demo,,eb0261e2-0fc2-4215-b789-c892da7e2764,,25/08/2023 21:04,25/08/2023 21:05,25-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
08e3d01e-0ed7-43ba-8a15-4f233c1d0c93,Inbound,Order Related,Order status enquiry,,3f180476-bfb6-4868-9c40-1d654002f3d0,,25/08/2023 13:32,25/08/2023 18:55,25-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9b06c885-0649-4345-932c-52a9d5d5dd6f,Inbound,Order Related,Order status enquiry,,d0d82856-2329-4500-b175-a4744b891a71,,25/08/2023 14:06,25/08/2023 14:12,25-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
85a45027-e7fc-4f53-ba9a-30a0a3c1cf67,Inbound,Order Related,Order status enquiry,Ok,4eef3d48-8b1b-4970-be8b-549682485e7a,,25/08/2023 14:44,25/08/2023 14:52,25-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9782b5eb-4e6f-4602-b01a-d44bc604121a,Inbound,Product Queries,Product Specific Information,,49206b1f-1a1c-4a90-9def-9f4cdcba57c9,,25/08/2023 17:42,25/08/2023 20:02,25-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
8f9c2c02-11c8-43c4-89c4-1b404aca7d6e,Inbound,Order Related,Order status enquiry,,5075b1c7-b3da-4cbe-bc9d-8ae66051faf3,,25/08/2023 21:37,25/08/2023 22:06,25-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
e9cd76e8-916f-42b8-8b00-047f5ea95fe1,Inbound,Returns,Reverse Pickup Enquiry,,76400656-0b13-4d49-b008-eb26268947d1,02/07/2023 22:17,25/08/2023 15:56,25/08/2023 19:01,25-Aug-23,FAIZABAD,Books & General merchandise,1399,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3d5bf201-de85-4bbe-81f1-d58e34ddd3d7,Inbound,Order Related,Order status enquiry,Work is good,60481746-2dc7-4276-bfa7-f9b0d0e016d3,,25/08/2023 18:56,25/08/2023 19:04,25-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
573360fb-eaf0-4766-9fec-062aa6dbb516,Outcall,Returns,Reverse Pickup Enquiry,This is damaged product ,cc91b3f9-4b9e-4ae5-98ed-b966391ed091,,25/08/2023 17:19,25/08/2023 17:21,25-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
a05459b7-e61a-420b-8c10-aa5b82498dc2,Inbound,Returns,Reverse Pickup Enquiry,,a7571cbd-be6d-476a-b206-e414c2625e67,,25/08/2023 13:28,25/08/2023 14:03,25-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,3
8e3ef9af-da2e-474a-8856-28b0fcc572c8,Outcall,Returns,Wrong,Overall i am happy with Shopzilla ,7905189b-698e-4fba-bcf0-fa4f3b9a57f7,,25/08/2023 15:23,25/08/2023 15:29,25-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4f6e6d5f-4170-49a0-b1dd-2d8abb276186,Inbound,Order Related,Priority delivery,I am very happy to shop from Shopzilla because everything is reasonable here ,89dc91d6-af62-45c0-bcb1-8ae5b697a178,,25/08/2023 16:37,25/08/2023 16:43,25-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
edb2bae8-ac81-4d97-9f7c-1e179f5d71ac,Outcall,Product Queries,Product Specific Information,Still my product not delivered. Plz take efforts to deliver my product today itself as soon as possible.,ac658d52-1a3b-4a64-99b5-723ad4355211,,25/08/2023 19:45,25/08/2023 19:52,25-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,3
9652c482-ff99-4b84-b35f-63dd58e466b3,Inbound,Order Related,Order status enquiry,,f33cacae-8454-4bfb-9f62-b3b0f3d52879,,25/08/2023 16:26,25/08/2023 16:29,25-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
8a88d83f-9d06-4158-851e-e1e905dd3ecf,Inbound,Returns,Reverse Pickup Enquiry,,e2a385b1-704a-404c-b679-f52f662998e5,,24/08/2023 13:08,25/08/2023 11:51,25-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
39182d7b-2cf0-4c1d-b99c-44626d8d73b5,Inbound,Feedback,UnProfessional Behaviour,,5305c0d9-53a6-4ec6-b009-13f01a2903ac,,23/08/2023 13:42,25/08/2023 09:20,25-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
9ee4f56a-5c01-41ee-a0a0-c2471ed0e80e,Inbound,Returns,Wrong,,cf14a984-a125-4507-b594-e6bdf363d4db,,25/08/2023 17:18,25/08/2023 17:24,25-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
f113689e-05f4-4e4b-a2f1-481c6ac921a5,Inbound,Cancellation,Not Needed,Close your company as soon as possible because you cannot handle the customer order very pathetic service and very disappointing movement for me I will never use this app for my shopping I always consider SuperBuy,6268224e-2297-41e3-8591-4d4d8b75ea21,,25/08/2023 17:48,25/08/2023 22:09,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
fa16f520-6239-4c34-bf14-e05ae6b44e79,Inbound,Returns,Reverse Pickup Enquiry,,5bf67e91-dbc3-4116-a245-2a28dab579d3,,25/08/2023 20:35,25/08/2023 20:36,25-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
bb150c89-ea67-4432-a052-a87cb34a8f27,Inbound,Returns,Reverse Pickup Enquiry,Good ,fc52bf38-6268-42c9-aa80-415fd1c3bffa,,25/08/2023 14:24,25/08/2023 15:05,25-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
aef9ac57-2300-4f9b-a55e-07a1679c3db8,Inbound,Order Related,Delayed,,26529ca5-f5a7-4e65-8521-453a948c0a8a,,25/08/2023 13:55,25/08/2023 13:56,25-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
bf63a4d0-7548-445b-bc5b-95fee75a14d1,Inbound,Returns,Reverse Pickup Enquiry,refund should be initiated immediately ,3afab03c-7d43-422b-8608-bc24d5e913b7,,25/08/2023 12:33,25/08/2023 12:33,25-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,4
1a0ee44b-3bea-4cb2-9625-c931ee6d4510,Inbound,Shopzilla Related,General Enquiry,Excellent ,a9d11748-54e0-4bec-9735-fcb351b1a3d9,,25/08/2023 09:52,25/08/2023 11:27,25-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
b3c21e0f-d553-4966-954b-12bb6996c01e,Inbound,Order Related,General Enquiry,,cc4b329a-5e04-48fc-88a8-d4f6904529bc,,23/08/2023 19:40,25/08/2023 00:02,25-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,1
13821e3b-ad45-4fe9-8cd5-aa84f7776577,Outcall,Cancellation,Return cancellation,,24f54677-02cb-412a-8d2e-71b2b7d4cf97,,24/08/2023 14:53,25/08/2023 10:18,25-Aug-23,,,,466,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
3f7f60c7-b41f-4ad7-be92-0baf4dbda9e1,Outcall,Feedback,UnProfessional Behaviour,,61d8c54f-2743-4eac-a01c-826de043a56c,15/08/2023 07:45,25/08/2023 13:27,25/08/2023 13:39,25-Aug-23,SUNAM,Books & General merchandise,331,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
623078a1-04d1-45f7-b35b-31ad2c933dcd,Inbound,Returns,Reverse Pickup Enquiry,Very Very good experience mujhe inse bat krke bahutt acha lga mai inse bat krke bilkul santust hu,9922aaf9-a5ab-4b0a-9b54-a6831f1cd690,,25/08/2023 23:27,25/08/2023 23:41,25-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
c096c939-0fa7-4f9d-a643-4fa078d7294f,Inbound,Product Queries,Product Specific Information,,8183b587-0d02-4349-be23-6df57479e044,,25/08/2023 19:45,25/08/2023 19:46,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
9404e52f-c225-4d38-af27-4c4220bc9622,Inbound,Returns,Reverse Pickup Enquiry,Really helpful.,292d6772-8eea-43fb-9080-6ea9a9a821c9,,25/08/2023 19:19,25/08/2023 19:20,25-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
440f0526-9853-4f4e-9e03-e842ccc721bd,Inbound,Returns,Reverse Pickup Enquiry,,e76e24d5-ac46-4b12-910f-0f64a5cbb6ad,,25/08/2023 18:11,25/08/2023 18:16,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
3a966071-9d11-4717-8e9f-95f4e609abfd,Inbound,Product Queries,Product Specific Information,,8473d3c3-e44c-4772-920d-42cd3f3873af,,25/08/2023 16:20,25/08/2023 16:40,25-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e3e2ac0b-3d92-4bf3-8dbf-81dc493bcf21,Inbound,Payments related,Online Payment Issues,,1a90bbe0-f6a7-4cfb-a8b5-ef89a9ccdf02,,25/08/2023 16:08,25/08/2023 16:10,25-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
ab473670-f67e-41f4-aa28-141873018d68,Outcall,Returns,Wrong,,ba30bbec-1e89-4dd0-beb6-633a6713dd00,,25/08/2023 12:11,25/08/2023 12:13,25-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a803c588-6226-4610-b71c-26d341691550,Inbound,Returns,Reverse Pickup Enquiry,,d9ee06b5-15a1-4b84-ad57-0f67ed1b5b12,,25/08/2023 11:18,25/08/2023 11:54,25-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
aca9ad3b-9078-4591-8264-2ae38514e3cf,Outcall,Returns,Reverse Pickup Enquiry,,5054aca0-c884-43c9-973f-32237b0837a4,,24/08/2023 17:20,25/08/2023 18:01,25-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
b92fcd1b-029b-458e-bf9b-aec3902407a9,Inbound,Order Related,Order status enquiry,,0ab2903c-56fb-4e4a-8609-d50e82471cd0,,25/08/2023 07:25,25/08/2023 07:25,25-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
838c7904-7629-4d5b-b514-684082a18c7e,Inbound,Shopzilla Related,General Enquiry,,f00f988f-8dcd-41f8-89f2-da8537ba41f2,,25/08/2023 14:06,25/08/2023 14:11,25-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,2
80bf3493-b6cd-40d1-a988-b2497b0cb65b,Inbound,Refund Related,Refund Enquiry,,2e214a46-7668-4f54-8fbc-7541aeece197,,25/08/2023 13:49,25/08/2023 16:51,25-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
56d7a94d-897e-46d9-9cfc-5b23a5bca296,Inbound,Returns,Reverse Pickup Enquiry,,83694277-34c3-485d-be79-f9f2aff7027f,,25/08/2023 15:50,25/08/2023 15:57,25-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
c39bcd7c-07c5-4332-9130-9c221c24df05,Inbound,Feedback,UnProfessional Behaviour,,d5ec897c-1665-4d67-b38f-76bbdb472a0e,,25/08/2023 16:31,25/08/2023 16:37,25-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
d447a5c7-113f-4d1b-afec-d6fa0951a9f4,Inbound,Shopzilla Related,General Enquiry,I need personal Loan,b0875a4f-3854-4d1e-9e33-d5e07af25426,,25/08/2023 18:39,25/08/2023 18:52,25-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
55781e5e-c7f2-46ac-bfff-326859072326,Inbound,Order Related,Seller Cancelled Order,,6588ceb4-03ad-4a6d-8c75-ba272425baeb,,25/08/2023 12:33,25/08/2023 12:43,25-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
b5d0b99a-a36b-41f3-9744-533fcf3b75af,Inbound,Returns,Reverse Pickup Enquiry,Cute??,7ef572fc-a4ec-4ec8-80d9-879ac60043ad,,25/08/2023 20:50,25/08/2023 20:56,25-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
ee13f097-a5a2-4afb-86f1-fe850f084d62,Outcall,Returns,Return request,,fb6e098c-bc0b-4927-b5fe-f57e5f8e7d77,,25/08/2023 20:35,25/08/2023 20:39,25-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
4b96db94-fc52-41b5-bd6e-5936035633d6,Inbound,Order Related,Delayed,Achha huva   dene par ,c301742b-43c0-4ff7-b781-2e8238c92ee7,,25/08/2023 16:34,25/08/2023 16:40,25-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
750c6be7-f2da-415f-879d-5076f39941e7,Inbound,Order Related,Order status enquiry,,fdbecfbd-40e1-4afa-8850-964a30dcdd8e,,25/08/2023 15:35,25/08/2023 21:32,25-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
7714798e-da07-4d86-a4b9-b961962dd12e,Outcall,Order Related,Order status enquiry,,701c9628-2e11-4a40-b6f4-3548a1222f3b,,25/08/2023 13:28,25/08/2023 13:28,25-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
60b45210-4228-458d-92cd-7d8e298cfce0,Outcall,Returns,Reverse Pickup Enquiry,,62b230d2-b762-4f0e-8c29-e955016e7497,,24/08/2023 16:35,25/08/2023 16:12,25-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
218feb81-ea36-48ea-942a-a993b6af148c,Inbound,Returns,Wrong,Good ,ab3ee391-e8f8-491a-943e-3b74fb6d8e73,,25/08/2023 10:12,25/08/2023 10:15,25-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
81d8a8bc-f555-40ab-8df8-d2b845750a5d,Inbound,Payments related,Online Payment Issues,"Very log time to take for custemer supportIf any technical glich in your app, you have to know to costomer about itToday, Three times i ordeded placed on Shopzilla every time payment has been deducted thuogh your getway partner.But your apps shows only order has not placed.We request if such tipes of issue occures inform to your valueble customer, they will promt about glich",21836279-0c66-46a6-878b-7321862e230d,,25/08/2023 16:37,25/08/2023 17:33,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
b52f4911-5849-4cb0-a320-50447be87179,Inbound,Order Related,Installation/demo,,45897e9d-5449-4154-8bf7-8f5455ecd618,,25/08/2023 09:58,25/08/2023 10:02,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
6e9421f7-ac5d-4768-941c-c263f0f1a7d1,Inbound,Returns,Exchange / Replacement,I am very happy with Shopzilla representative ,9eb7cc06-bd94-41aa-b5a6-2f0587abe2bc,,25/08/2023 06:46,25/08/2023 06:46,25-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
7240d237-7d4e-47de-a2ac-952f9aac09c9,Inbound,Returns,Service Centres Related,Sir mere phone resolution nahi hua,81e09f6b-66d5-4f10-b13c-0bcdcdb8b885,,25/08/2023 14:01,25/08/2023 14:02,25-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,3
8b383161-d258-4573-b5a0-f6de865eec80,Inbound,Order Related,Order status enquiry,Good,67b0ae33-5064-4fe7-ba4f-42ad305fc6a4,19/08/2023 13:59,25/08/2023 19:54,25/08/2023 19:55,25-Aug-23,BHADRAK,Books & General merchandise,370,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
f955b23a-0d24-4172-ad89-cb8924763dca,Outcall,Returns,Return request,,8489022d-da3e-475a-96e8-7f76106c9ede,,25/08/2023 11:35,25/08/2023 11:43,25-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
1a88e1c5-11eb-4d74-a732-694333419fb7,Inbound,Refund Related,Refund Enquiry,,0de04bf7-74a1-4c39-bfce-03248319a927,,25/08/2023 13:58,25/08/2023 14:02,25-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
7670c32b-470a-4a0a-ac0a-c5c040afd1df,Inbound,Order Related,Order status enquiry,,d8483b34-d708-48f1-afd9-347156c789d2,,25/08/2023 19:31,25/08/2023 19:31,25-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
44c94be8-d054-41a5-8b21-c5be030524d6,Inbound,Refund Related,Refund Related Issues,,4b19b7ca-60de-4f11-bad2-36189c75d82d,24/06/2023 18:05,24/08/2023 20:39,25/08/2023 22:51,25-Aug-23,CUTTACK,LifeStyle,1449,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,2
4c2bdd3f-3455-4053-8d95-b0be9ace7d3f,Inbound,Order Related,Order status enquiry,,02523963-1fe1-4d96-894b-b740105a3d45,,25/08/2023 20:27,25/08/2023 20:30,25-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
e0cbca83-879a-4442-86a1-6c7bebeda472,Inbound,Order Related,Delayed,Customer executive was not supportive ,979c9849-6432-4d3b-b2e9-84cfe35fff82,,25/08/2023 11:42,25/08/2023 11:49,25-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
4f7293f5-9d71-4217-a5b7-508012056b67,Inbound,Refund Related,COD Refund Details,  saandaar,30bd082b-c9ee-4be0-b6f3-c84b23b1f6ff,,25/08/2023 10:02,25/08/2023 10:09,25-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
1fd7f3fa-3750-4636-a4a6-e5e742c02565,Outcall,Returns,Reverse Pickup Enquiry,,50d50857-9f70-4951-8670-3fe35e6c40ab,09/08/2023 20:26,25/08/2023 09:02,25/08/2023 09:03,25-Aug-23,AGRA,LifeStyle,241,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,4
4fda595e-ebf5-4fb1-8f87-487ba69ba69d,Inbound,Shopzilla Related,General Enquiry,,10345f3b-40de-47e0-84fc-beed4f4219dd,,25/08/2023 08:23,25/08/2023 08:59,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d9d00893-85eb-4f8b-b511-ace8d57e365b,Inbound,Returns,Reverse Pickup Enquiry,,bd05c796-8aef-4c3b-a6b2-a57c4caf6301,,25/08/2023 22:34,25/08/2023 22:45,25-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
9d49b6ea-9a1a-4a6f-b5ab-f434cba66175,Outcall,Returns,Reverse Pickup Enquiry,Good ,c9ef1aac-1e2f-4d0f-8a4b-f27a29c5093e,,24/08/2023 17:39,25/08/2023 08:17,25-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
da0dc80d-049d-4212-92a2-94c50273eec7,Inbound,Order Related,Delayed,Dddd,335c4706-cdf6-45e8-9c6c-de53fb8d2539,,25/08/2023 12:39,25/08/2023 14:38,25-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9a051664-93c1-4aaf-9099-53f004529cd1,Inbound,Returns,Fraudulent User,,8a8b7b38-475a-4a67-b0b4-832cdae2e2db,,25/08/2023 20:42,25/08/2023 20:57,25-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
9b786a71-fd70-44b4-a375-c45e60c7792c,Inbound,Shopzilla Related,General Enquiry,,fc63b63c-c63b-4d12-b9cb-e64f3184018b,,25/08/2023 07:16,25/08/2023 07:18,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
761b3513-48c7-4941-b742-0168f1e4d0b3,Outcall,Order Related,Priority delivery,,7d55aec3-be38-4c5d-b985-4dbd45fc9108,,25/08/2023 00:16,25/08/2023 11:23,25-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
16168309-4297-42c1-8287-45f5bfea6524,Inbound,Order Related,Seller Cancelled Order,,32db5398-a510-4518-a68c-13604ea15520,,25/08/2023 07:22,25/08/2023 07:33,25-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4d0af7fe-7e45-4d0a-ba22-fc1cb4ff1afb,Inbound,Returns,Reverse Pickup Enquiry,,84484455-be83-4782-8617-450b41cd5b22,,25/08/2023 11:22,25/08/2023 11:25,25-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
b7f2a53c-839f-43f5-ab04-e99c0e41874d,Outcall,Returns,Return request,,61fef374-9f40-4a5f-8e3d-037a2704c982,,25/08/2023 17:42,25/08/2023 17:54,25-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
181f8cb6-be9d-4ba4-ae70-43f46ac93e40,Inbound,Order Related,Installation/demo,,c976232b-5769-4401-ad8d-0a1108b899f8,,25/08/2023 20:36,25/08/2023 20:47,25-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
b3a27be6-0c99-4b94-a694-46d084855bcf,Inbound,Returns,Reverse Pickup Enquiry,Good ,cb5f29c0-d506-43fd-97e1-5a5ed93a54f4,,25/08/2023 18:12,25/08/2023 18:28,25-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
df5a36e5-0cd7-4085-b207-5e8c9f1b8267,Inbound,Returns,Reverse Pickup Enquiry,,a2055776-2a5f-49d5-a486-38d610b54bd5,,25/08/2023 16:08,25/08/2023 16:43,25-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
006d2a82-f7cd-4040-bfab-505d946ffbc4,Inbound,Payments related,Online Payment Issues,,76c5c600-9933-4d99-bc52-2c2cd9f0f737,,25/08/2023 13:37,25/08/2023 13:39,25-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
80246c42-5ffd-455e-b521-875e40ff7edd,Inbound,Cancellation,Not Needed,Exchange price is too low for my mobile phone while it was perfectly working condition ,e2aa8472-e5aa-42f4-b30b-0a87211ef4ee,,25/08/2023 17:39,25/08/2023 17:41,25-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
002dd29c-14d0-4b02-90eb-db7308e4c567,Inbound,Payments related,Wallet related,Vygg,4489056e-5f2e-4dda-8a25-d54454294f95,,25/08/2023 12:59,25/08/2023 13:16,25-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
96c13e63-2d5e-4fc8-87ba-f7fc0d677962,Inbound,Returns,Reverse Pickup Enquiry,,6ee99ab4-f4ec-4b6b-bb83-e0e90f2f5e1a,,25/08/2023 11:56,25/08/2023 12:02,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
57728965-0633-4b0e-8e20-047de8de5814,Inbound,Returns,Reverse Pickup Enquiry,I have recieved wrong model no one is deffending no one is solving my issue customer service center is not accepting Shopzilla exicutive is no solving my isue im very feed up ,7d342b60-52c5-4c68-9494-09abca8c5d22,,25/08/2023 17:10,25/08/2023 19:24,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
1e8e3303-595c-4d82-bb17-4e16c7e0725b,Inbound,Returns,Reverse Pickup Enquiry,,ecb6a6c7-ebf1-4951-9a99-e31ee8012ab3,,24/08/2023 23:54,25/08/2023 00:33,25-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
73f4df86-c906-4741-9ae8-f8779a112aaf,Inbound,Returns,Reverse Pickup Enquiry,,b37c059c-eae3-4f37-b4df-ab795d7acb2f,,25/08/2023 07:56,25/08/2023 07:57,25-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
178b5082-632d-415b-b979-769b019fbb57,Inbound,Order Related,Order status enquiry,Thanks Dear Malika,d8604c9f-ef44-432d-947e-55597696e246,,25/08/2023 18:26,25/08/2023 18:28,25-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
ca0fc26b-5d9d-4c3a-b18f-ab479929d0c9,Inbound,Returns,Reverse Pickup Enquiry,,c933a316-e0ab-4918-9f68-1c6542e10438,,25/08/2023 15:46,25/08/2023 16:02,25-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
712cec2d-7216-44dc-909c-0c09ea207848,Inbound,Returns,Reverse Pickup Enquiry,,2026d3dd-0137-4cc1-8df3-b511ae6bc02b,,25/08/2023 11:55,25/08/2023 12:02,25-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
2af75820-efb3-4ae4-80dc-dd6b31abe843,Inbound,Order Related,Delayed,,eb97faa1-be1d-4172-b53f-2b90de44985f,22/08/2023 09:31,24/08/2023 22:30,25/08/2023 06:49,25-Aug-23,NEW DELHI,Mobile,18999,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9caf74de-1b3c-4a99-b878-54c0f9d96c2f,Outcall,Returns,Return request,,7dd71d93-6869-4eaa-a8fb-94fb050891e6,,25/08/2023 20:22,25/08/2023 20:26,25-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
e20c0170-8613-49a5-b4bd-1dd1f8291782,Outcall,Returns,Wrong,??? ???? ????? ???,7bf07b2f-62c3-474d-9e62-1ab38a87c5a3,,25/08/2023 14:47,25/08/2023 14:49,25-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
fddf2e56-3a48-412c-8ce9-97b09bd5f58f,Inbound,Returns,Reverse Pickup Enquiry,Good work,475ad07a-6dc4-4109-b232-124c37dac558,,25/08/2023 18:52,25/08/2023 19:00,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
930f038e-7e6f-48b4-be65-4789f640814d,Inbound,Order Related,Installation/demo,,ebb911cd-8fcc-4a57-8ee2-9ff6c8701927,,25/08/2023 12:11,25/08/2023 13:29,25-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
3ff8b3c8-4ef2-49cd-ba45-bab0e322bef8,Inbound,Order Related,Seller Cancelled Order,,df7d259b-9ff9-4613-a4c2-399735ca8e78,,25/08/2023 00:29,25/08/2023 00:33,25-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,4
a596ee44-8f3a-4839-8a2b-0502556ae6b2,Inbound,Refund Related,Refund Enquiry,Good ,4dc4f294-7e8d-4973-a025-1f61e461a20a,,25/08/2023 08:23,25/08/2023 08:38,25-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
f797380d-a0e1-4cc7-96f6-5f4293d6f061,Inbound,Returns,Reverse Pickup Enquiry,Very helpful nd sweet person ??,4f984357-214e-4c5d-9fe0-efe8b62f61a0,,25/08/2023 12:40,25/08/2023 12:41,25-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
d4612ee4-154f-48ab-99e9-d01ae33db69a,Inbound,Payments related,Payment related Queries,,3aca0978-9849-4110-b3a3-0fe09d0f7e33,,25/08/2023 14:02,25/08/2023 14:03,25-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ec30e598-de76-4dc0-91c1-9567903bbfb9,Email,Returns,Reverse Pickup Enquiry,Have a duty,3523a75a-5cef-49a7-b46e-81595a2790e4,11/08/2023 15:48,25/08/2023 14:54,25/08/2023 14:58,25-Aug-23,NELLORE,Electronics,394,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
4086dc9a-6a7c-4013-8623-da49f8dc75aa,Inbound,Shopzilla Related,General Enquiry,,d642fa5f-25fa-434d-b235-9aa4c34343d5,,25/08/2023 23:09,25/08/2023 23:11,25-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
9a1e194c-0082-4d0b-87f5-ca04f8b1f32c,Inbound,Order Related,Delayed,Smart conversation ways ,191ebf74-4d84-4976-b482-5b41e24c0007,,25/08/2023 17:48,25/08/2023 17:49,25-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
7e0194bf-47f2-40ea-9ca1-1727f6c6dae0,Inbound,Cancellation,Return cancellation,Thank you ,1fa225da-f6ac-4a70-bbfc-bc15ac733704,,25/08/2023 15:32,25/08/2023 15:36,25-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
0eef515e-0509-4b22-af05-d9f4515d6f3e,Inbound,Order Related,Installation/demo,Worst interaction ever,9076f9bb-111e-42d9-a6b5-30c438fa2ccf,,25/08/2023 13:45,25/08/2023 15:19,25-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
fcbca0c9-37b6-4a1f-b8c8-8271123fe09c,Inbound,Payments related,Online Payment Issues,,6249fb39-67c4-4dc3-94a4-56285d9f7cdd,,25/08/2023 12:32,25/08/2023 12:33,25-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
95cc2d69-bd3d-4cf1-8eda-d2e480a676cd,Email,Returns,Reverse Pickup Enquiry,,6414e223-d3f1-49cf-bc9a-ded625ff3d37,19/07/2023 18:18,25/08/2023 10:34,25/08/2023 11:14,25-Aug-23,,Furniture,309,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
82eed5be-c792-4d1c-8fcd-3e96b65802fa,Outcall,Returns,Reverse Pickup Enquiry,,3152fe78-887a-4ed7-9bf2-87f9021e2a52,,24/08/2023 14:18,25/08/2023 08:05,25-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
063f176a-434e-4e1c-818f-9444b5568e3f,Inbound,Returns,Reverse Pickup Enquiry,,c243e7da-7272-47af-924f-77a5decc16f6,,25/08/2023 11:55,25/08/2023 14:44,25-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
810a349d-5946-4b58-9a02-05cc4fd4ebdc,Inbound,Returns,Return request,,61c78e7c-9541-4aef-a2b2-68cfd44badda,,25/08/2023 15:15,25/08/2023 15:16,25-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
128a8d72-eb39-4e9d-8ba2-18fd2af9fecb,Inbound,Returns,Reverse Pickup Enquiry,,1c9ae09f-336e-4903-bd4f-f9d77c4614f8,,25/08/2023 16:59,25/08/2023 17:11,25-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
9ffffffe-aff9-4a84-b6a9-495e4f7440f7,Inbound,Order Related,Delayed,,975239ec-bea9-47c6-8047-94bcda12a90e,,25/08/2023 20:36,25/08/2023 21:07,25-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
9300f216-6d8d-4c67-ba03-0355277cd299,Inbound,Feedback,UnProfessional Behaviour,Stick to the delivery date,987c9d39-d75d-4666-9800-7dfec4409955,,25/08/2023 18:27,25/08/2023 18:31,25-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
5d3ebe3c-32d6-45a8-ac46-f6b9f5e7a120,Inbound,Refund Related,Refund Enquiry,,0d317c63-2392-4379-876e-fb09434bf181,,25/08/2023 00:14,25/08/2023 00:18,25-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
d0c97f4e-4b66-48db-8c1c-0762f1cf782b,Inbound,Refund Related,Refund Enquiry,Very polite,5ff76c24-435b-4a9a-9203-e9b8c3178552,21/08/2023 20:39,25/08/2023 20:52,25/08/2023 20:55,25-Aug-23,BENIGANJ,LifeStyle,249,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
ba78422c-33ce-469a-8f87-054224aafefe,Outcall,Returns,Reverse Pickup Enquiry,Quick update ,b33a6359-c682-439e-b6ba-9f330375bf24,17/08/2023 07:38,25/08/2023 14:12,25/08/2023 14:13,25-Aug-23,DHANBAD,Affiliates,165,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
858ab32f-177d-4ef2-8fab-5e741e359641,Email,Order Related,Delayed,"I have booked calculator for my son looking at delivery within 1 day, which failed. Today being working day, I wanted product to be delivered after 5 pm. But executive was not able to help.",b1ffd0b2-5c9a-4031-9ca1-3c703e5ef977,,25/08/2023 12:10,25/08/2023 14:27,25-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,2
6f2bf66e-3e25-4745-afaa-3118d08bfd91,Inbound,Returns,Return request,,bdb12f3e-41aa-4dab-b8e9-c51c1727a5f1,,25/08/2023 16:42,25/08/2023 16:44,25-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
62859296-1b2f-442c-b6d2-70a2237d6ac7,Outcall,Order Related,Priority delivery,Thank you ,1e209b6b-c413-43e6-bdd2-1d8802536aea,,25/08/2023 15:13,25/08/2023 15:19,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fc7b31de-b259-4b75-b466-ecb2112a4883,Outcall,Refund Related,Refund Related Issues,,9bf85971-c765-4e1f-9e9f-1ea3a4ac181a,,25/08/2023 14:48,25/08/2023 15:00,25-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,4
8c1e93ec-a90c-4db3-aff9-e7b9b19a34d7,Inbound,Returns,Product related Issues,,049e7958-d881-4d18-af4f-0cf20b4c6e52,,25/08/2023 12:21,25/08/2023 15:24,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
9ab1e50b-7770-4caa-a6d7-74bf67f5bb11,Outcall,Product Queries,Product Specific Information,,e60d58e9-216e-4388-aeee-5a74d68d0c25,,25/08/2023 12:21,25/08/2023 12:25,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
aca2477e-8e62-4bc8-86f5-2830f82ffd9e,Inbound,Product Queries,Product Specific Information,Got wet grocery ,ea4707a6-9b97-4317-8eec-ac01abd66bc9,,25/08/2023 15:00,25/08/2023 15:04,25-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
7665da63-84ca-4eee-ae90-a9971e1ac231,Inbound,Refund Related,Refund Enquiry,Please provide customer care number ,0bcc7825-e3cc-44cd-b561-0a5f4547fa2f,,24/08/2023 22:27,25/08/2023 11:43,25-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,1
74604eac-3511-4640-a043-82e0d4ab8e80,Inbound,Returns,Reverse Pickup Enquiry,,82ab13de-9b00-480b-a5f4-1bc3e90fe187,,25/08/2023 16:12,25/08/2023 16:20,25-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,3
4a108795-3468-44b4-be80-0717b72f58df,Inbound,Order Related,Order status enquiry,Very good,76e7418d-6d69-4ebc-8dcf-73e02043358d,,25/08/2023 20:36,25/08/2023 20:43,25-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
0fa57530-2860-48a5-bd0d-b96511d4b055,Inbound,Returns,Missing,,56f3a1b5-471f-4c08-8786-c5d795031b78,,25/08/2023 13:19,25/08/2023 13:26,25-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1fb7c04f-8e25-4f70-bedb-a81fece02554,Inbound,Returns,Reverse Pickup Enquiry,,c9027e85-217d-4d9a-9bdc-5072043df862,,25/08/2023 19:36,25/08/2023 20:01,25-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
241832ea-aaf1-4597-9d8c-a5502f5e8c42,Outcall,Order Related,Order status enquiry,,b9b23e3c-2050-424f-b35e-b8ffce3e8b4e,,25/08/2023 21:03,25/08/2023 21:11,25-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
74740a8e-c447-4b84-9daf-5cb1f28215b6,Inbound,Feedback,UnProfessional Behaviour,,d913570a-a243-4552-98b2-11c5cdcac288,,25/08/2023 16:48,25/08/2023 16:51,25-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
022633b4-0ba4-4250-b3b5-130a091eacae,Inbound,Returns,Missing,,a09f955c-e461-4f9d-983f-4f9cb6d52c96,,25/08/2023 09:12,25/08/2023 09:15,25-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
1ae3c7e4-6a95-4578-8a95-5a7ff2a499b5,Inbound,Returns,Return request,,b5d64e36-ebbe-4ca6-a7cc-a0ebf11a8b1a,,25/08/2023 17:07,25/08/2023 18:56,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
74e3bd66-d57a-40f7-b761-2f29a4e18e96,Inbound,Returns,Reverse Pickup Enquiry,All is well,8afd3680-a61f-40e1-9055-75963170af07,13/08/2023 14:31,25/08/2023 17:03,25/08/2023 17:14,25-Aug-23,REWARI,Books & General merchandise,699,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
ccf2d433-d35e-4dc7-aa32-3f719417434a,Inbound,Payments related,Online Payment Issues,,dfead617-09dc-40a7-aa7b-9bbfbca08112,,25/08/2023 19:57,25/08/2023 21:31,25-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,3
c222d75f-b99e-41b3-a6ed-6c4b0b4e1b31,Inbound,Payments related,Online Payment Issues,I am very happy ,e7357402-b091-4995-a70c-16f1124c01e2,,25/08/2023 17:08,25/08/2023 17:09,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e41edc43-dd44-49e0-97a7-4a406d2ff572,Inbound,Order Related,Order status enquiry,noo,6af301aa-ff84-4288-a20f-55cee6655b08,,25/08/2023 23:07,25/08/2023 23:08,25-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
19008db9-9745-4f75-90d3-a686380108ae,Outcall,Returns,Service Centres Related,,9c7e8b56-d601-4347-9431-dd969d35cf0d,13/08/2023 11:23,23/08/2023 18:24,25/08/2023 11:57,25-Aug-23,JANJGIR - CHAMPA,Mobile,32999,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,4
155a72b8-645c-47c3-97c7-cdb17955aac6,Inbound,Returns,Reverse Pickup Enquiry,Best support for customer care ,42bedc6b-48ae-45bf-b531-8814cdcf8721,,25/08/2023 15:02,25/08/2023 15:06,25-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
8afac8bb-0ad6-4e40-902c-01174671fab5,Inbound,Returns,Fraudulent User,,40c2f722-f2d4-4214-8edb-526149cc6a18,,25/08/2023 12:16,25/08/2023 15:49,25-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
a6479127-1a02-4cb8-bd2a-3d136bcd522b,Inbound,Returns,Wrong,Don't send any fake product.,cee0aa1d-f038-4c09-9fd2-1e5675b748c9,,25/08/2023 18:15,25/08/2023 18:15,25-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
94692c2b-ff1a-4f73-bfbc-001b38fbb97c,Inbound,Order Related,Order status enquiry,,0f164564-d906-43b2-958c-38b45d3361ce,21/08/2023 12:19,25/08/2023 18:55,25/08/2023 18:57,25-Aug-23,RAJAHMUNDRY,Home,435,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
2777db19-92b4-4c36-9cff-b460393f122e,Outcall,Returns,Exchange / Replacement,,cf1a18ef-c24b-4a46-8f67-e548091a305b,,25/08/2023 10:53,25/08/2023 11:08,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,3
b70d34ef-b68d-48ce-8ad3-548904b6e111,Inbound,Order Related,Delayed,Training required for your delivery partners. How to deal with customers.,deeeb04a-1818-41c5-86cd-88c9f13e97e1,,25/08/2023 11:17,25/08/2023 12:28,25-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
4652910a-0923-4d9a-bd9d-649e6ee9527b,Inbound,Returns,Fraudulent User,Good one,7bc0f7fc-c97f-4275-a56d-526aeb31fef0,,25/08/2023 17:06,25/08/2023 17:11,25-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
fa2f272e-861a-459a-b14e-873b5ab9c052,Inbound,Returns,Reverse Pickup Enquiry,,59983137-7a5d-41a3-9521-533c36b00d4b,,25/08/2023 15:24,25/08/2023 15:26,25-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
94c00aef-7e95-4d59-9a6c-000f64ae4611,Inbound,Order Related,Order status enquiry,,c94a46c3-6b09-4d86-8f7f-aa6b7423dc24,,25/08/2023 10:43,25/08/2023 16:02,25-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7e6d7234-ddd1-4c7b-a51f-5b634e821f56,Inbound,Returns,Reverse Pickup Enquiry,,be0f3f5f-acc5-4b31-939f-d8c721df4219,05/08/2023 19:54,25/08/2023 16:13,25/08/2023 16:14,25-Aug-23,HYDERABAD,Electronics,308,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
63d4a206-9a68-42a5-a898-357e9f817a52,Inbound,Shopzilla Related,General Enquiry,Replace phone policy should to improve.Take photo then cut prise.when reciver come the do not valuate the phone value,20de1d2e-0ad3-42ce-a80b-5af186f45f88,,25/08/2023 07:59,25/08/2023 13:34,25-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
27a13b25-a584-4fb8-a929-f9f5be9d8663,Inbound,Returns,Fraudulent User,Great experience ??,f987b080-7dcd-49b5-bcf6-c444365f7347,15/08/2023 11:06,25/08/2023 10:30,25/08/2023 10:33,25-Aug-23,SATNA,LifeStyle,704,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
ab6ce3aa-8542-49f6-a59c-ec8406099b96,Inbound,Order Related,Installation/demo,,7beefca2-aac1-44c9-bcac-f2b0d4a8f5bc,,25/08/2023 17:17,25/08/2023 17:22,25-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c4317fd7-6d82-448f-a876-d093ded5c6c3,Outcall,Returns,Reverse Pickup Enquiry,Product return and refund policy should be eased,f0d22aa2-96c0-4917-a0d5-25e72f33a33c,,25/08/2023 00:26,25/08/2023 02:42,25-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
17cfb373-db0e-43a5-884e-d016a6cf720b,Inbound,Payments related,PayLater related,Good service ,2f8b1ce1-8af2-4505-9d8f-54cf1db6961e,,25/08/2023 19:49,25/08/2023 20:27,25-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1041bce7-684c-4bd6-be70-a8a1fc10b11b,Inbound,Returns,Reverse Pickup Enquiry,Interaction with the CSA was good but reaching out to a CSA was difficult.,dcf3b869-5d2a-419d-91b7-c75bfba778f9,,25/08/2023 17:39,25/08/2023 17:48,25-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
88576e86-1556-455b-aa06-b19f0bcbccfe,Inbound,Order Related,Order status enquiry,  was very helpful.,ff0d2df9-7284-4e87-b78e-0a29cf931a24,,25/08/2023 15:32,25/08/2023 15:34,25-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
959a1997-8411-42ed-8052-e8154f0366c0,Inbound,Returns,Fraudulent User,,f737096c-5342-42f8-971c-8fb3cac538f6,,25/08/2023 12:20,25/08/2023 15:50,25-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9c9f66fc-bb5a-4d0d-b816-d47272813398,Inbound,Returns,Reverse Pickup Enquiry,,e3c2ef42-0dfd-4a1c-b0d5-201d6ed0311a,,25/08/2023 11:57,25/08/2023 12:01,25-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1db13014-1b6d-46b6-946c-73e2cb4d3289,Inbound,Shopzilla Related,General Enquiry,,b885330d-0f95-43a3-9256-eeb6051c6a49,,25/08/2023 07:31,25/08/2023 07:33,25-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
7f0e1f93-5d75-4ff0-9399-bc26a6df6358,Inbound,Cancellation,Not Needed,,69df85dd-e089-4ff9-8bc8-c8d27842a772,,25/08/2023 21:55,25/08/2023 22:03,25-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
5acff8cc-914a-4b5b-a781-9d786a7498c3,Inbound,Order Related,Delayed,Satisfied ,b9dc835a-fd58-4525-bb0d-e52aac156927,,25/08/2023 13:52,25/08/2023 13:56,25-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ea283d2d-7ee3-4b68-90b9-975cc3c92232,Inbound,Returns,Reverse Pickup Enquiry,,3714aca0-8429-4fa7-b952-c1f470bf3098,,23/08/2023 09:20,25/08/2023 08:29,25-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,1
b09a5e75-0944-420d-a72c-9606f34d105f,Inbound,Cancellation,Not Needed,,fc2b165e-b41c-42ea-9228-a5c3037c753e,15/08/2023 04:47,25/08/2023 15:51,25/08/2023 18:18,25-Aug-23,WARANGAL,Home Appliences,28990,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
b12a2b6c-f091-46d9-a614-760f46c2ffa6,Inbound,Returns,Reverse Pickup Enquiry,Hello ,e6dbd378-b6bb-421f-8faa-193b1d857395,,25/08/2023 12:37,25/08/2023 12:41,25-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d10a5325-5f9b-4861-9c7b-a8ea3e4d5644,Inbound,Returns,Reverse Pickup Enquiry,,59e5f290-d885-45d2-ac23-83c15354f16c,,25/08/2023 13:47,25/08/2023 13:50,25-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
d3c4eb10-6fd3-4634-b4b7-f7548bbb34ef,Inbound,Refund Related,Refund Enquiry,,082b7d1f-88a6-40d7-b9a3-51d9933a200d,,25/08/2023 13:53,25/08/2023 14:30,25-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e07cf837-2141-4e3e-ac74-5e077f031914,Inbound,Returns,Return request,,735defaf-8234-4491-adbc-39c36ee593a1,,25/08/2023 20:41,25/08/2023 20:44,25-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
92b28988-b2bc-436d-bca9-7bb3059e668a,Inbound,Product Queries,Product Specific Information,,beef9ec0-27d2-4507-8a20-19e0640a47e7,,25/08/2023 23:32,25/08/2023 23:33,25-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
81a443bb-73a4-45ba-be52-995874ac4b01,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,60a82e39-b010-4362-8408-5d76022d647a,06/08/2023 16:38,25/08/2023 10:22,25/08/2023 10:58,25-Aug-23,FATEHPUR,LifeStyle,406,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
be6ae855-13f8-46d5-8ba8-70e2cbc19d74,Email,Shopzilla Related,General Enquiry,Very bad service ,d21830f5-96fc-446b-958c-8dd63a0142a4,,25/08/2023 17:48,25/08/2023 19:04,25-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
598fcf1c-3a6f-4417-9839-298cc84c6078,Inbound,Feedback,UnProfessional Behaviour,,15cf71ca-3d9e-4a75-a924-91ea647aa721,,24/08/2023 18:06,25/08/2023 07:12,25-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
db8799a1-d4dd-4dc3-9ba0-ba232abfb903,Email,Returns,Reverse Pickup Enquiry,Thanks ,d5038ef8-915f-4ddb-85f2-0ac78be86b21,,25/08/2023 18:49,25/08/2023 18:50,25-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
81c5e681-b2f5-47dc-9d4f-316ab8036249,Inbound,Order Related,Order status enquiry,,b2d1b39c-f474-471c-ac10-c95142b8a5db,,25/08/2023 19:28,25/08/2023 19:31,25-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
a3f62595-f983-454d-a84f-f1de2c630e12,Inbound,Returns,Reverse Pickup Enquiry,,2d3efc7e-4643-4db4-8873-b8685d085639,,25/08/2023 16:07,25/08/2023 16:32,25-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,4
3e6d4830-514a-48b9-ab79-e817410f1af2,Outcall,Returns,Missing,,c40dc184-af53-46e7-92f9-202cacaeb7cf,,25/08/2023 18:42,25/08/2023 18:43,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
93617a96-4401-4846-a545-4ecbc7f75494,Inbound,Payments related,Online Payment Issues,,0328567c-6086-4035-8fb5-cff65df19680,,25/08/2023 20:04,25/08/2023 20:05,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
15677f84-97f4-4cd2-b628-43ddffb99cb1,Inbound,Payments related,Online Payment Issues,,bd80ee58-7ff3-4c4b-8e55-f8a1bde1b6fc,,25/08/2023 00:50,25/08/2023 00:53,25-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
406d7a47-7dc6-4504-be9b-5ff044a7bb3a,Inbound,Order Related,Delayed,Change your delivery partner to some responsible ,045e5c18-1211-4d5e-a7cd-c2af955c80d6,17/08/2023 20:55,24/08/2023 14:55,25/08/2023 14:20,25-Aug-23,SURAT,Mobile,26935,,Shelly Huber,William Park,John Smith,61-90,Evening,1
07339896-09bf-41e8-90c9-91d408b75f18,Inbound,Returns,Reverse Pickup Enquiry,,a6118e16-461f-44c4-b1bf-e8067eb5deb1,,25/08/2023 12:31,25/08/2023 12:32,25-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
ea445669-8118-493a-8764-f5f94f34c3c8,Inbound,Returns,Return request,,58412e1e-7d28-4939-a4b1-76c3683dc657,,25/08/2023 13:35,25/08/2023 13:48,25-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
4c8bfdb5-b608-46c5-ae8e-0d6bceec1a46,Outcall,Returns,Service Centres Related,,49f45f76-4fbd-4fe5-b618-c43b572a55e9,,25/08/2023 17:43,25/08/2023 18:08,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
76f243a8-6750-4e26-a0e7-4a7241ad81b6,Inbound,Returns,Reverse Pickup Enquiry,,6bdddeff-62d3-48a0-84b0-e4b496260467,,24/08/2023 23:40,25/08/2023 00:34,25-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,4
911c461e-5762-4bf9-862d-cdc346d24cc1,Inbound,Returns,Reverse Pickup Enquiry,...,9fab8c22-a5a4-4e89-a4d4-0f789af859ec,,25/08/2023 20:29,25/08/2023 20:30,25-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
be23a83a-2deb-48e8-8fe8-876b555502d8,Inbound,Order Related,Priority delivery,,2db0bc2c-15b4-4a46-89dd-981ce65c965f,,25/08/2023 21:45,25/08/2023 21:46,25-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a33d3ee5-caf3-4950-ae3b-3804f24fe396,Inbound,Returns,Reverse Pickup Enquiry,Executive was polite ,424979c5-d772-4f30-a323-7da8df0be9e8,,25/08/2023 16:24,25/08/2023 16:26,25-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c2ac9142-20b6-4b70-8c71-b82c972d93d0,Inbound,Order Related,Priority delivery,,52e87b4d-78cb-40b3-bbdf-6c0cd9d9cd13,,25/08/2023 20:38,25/08/2023 20:41,25-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
807bf676-aaa7-4926-bac7-46255ecf7246,Inbound,Returns,Reverse Pickup Enquiry,,a5375e1a-a3e5-47a2-be8d-bd4591a6169a,,24/08/2023 23:46,25/08/2023 15:14,25-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
2644711b-408b-4a38-99be-03dd4e16874b,Inbound,Order Related,Delayed,,efcf76f1-782f-4e9f-a065-b0bc46901eab,,25/08/2023 15:12,25/08/2023 16:46,25-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
b2937e8a-dbc4-4d86-9af1-92755dc3cc32,Inbound,Payments related,Online Payment Issues,Good communication and information related problems are solved,78538c89-223b-4ee5-869a-58a8f89904f3,,25/08/2023 15:56,25/08/2023 16:04,25-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
b54d0b7b-f407-4db0-8e90-31bcf9b3ee07,Inbound,Refund Related,Refund Enquiry,Good survive,7f6e60a5-8ac2-485e-baf2-3bce11cced1c,,25/08/2023 10:49,25/08/2023 10:51,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
50d1a1ee-8a65-4fda-902a-f43f55716ab2,Outcall,Returns,Return request,Thank you ,a932233a-1256-4887-a1f3-6705c79c081d,,25/08/2023 12:09,25/08/2023 12:13,25-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
c1723855-9788-497b-b2a9-6f7092435c30,Inbound,Returns,Missing,,23813e82-72f5-4bb1-9b91-ca8fac5623a1,,25/08/2023 12:48,25/08/2023 13:00,25-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6b94ab41-5081-4ab8-a8cd-bcf25d51e1ac,Inbound,Returns,Fraudulent User,Santosh karak mujhe     customer care mein baat kar rahe the uske sath baat karne ka Anubhav mujhe bahut badhiya,ea6ea5c5-3472-462d-8629-5b3a7a9647c9,,25/08/2023 18:13,25/08/2023 18:17,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a9c1e5ff-9923-4784-8371-3f252626d318,Inbound,Returns,Reverse Pickup Enquiry,,eafb5e5f-e541-4b98-b962-53282d50e035,,25/08/2023 17:07,25/08/2023 18:38,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
a677b844-bbfa-49d0-b117-9b54cf837ee9,Inbound,Returns,Missing,,68f7f485-c388-4212-a90f-25131358c33c,,25/08/2023 12:38,25/08/2023 12:39,25-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0f5ac2d8-18a2-4e21-9f61-0af7a3c85fd9,Inbound,Returns,Missing,??? ??? ??????,0c58b16f-8c8a-4580-9c8e-edcd5df5a17c,,23/08/2023 23:44,25/08/2023 21:10,25-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
6b12e6a1-c45b-40e8-ba0e-63eb37ade662,Inbound,Refund Related,Refund Related Issues,,6fdcc6b6-778e-4397-b63b-26ea3c02549a,,25/08/2023 21:07,25/08/2023 21:43,25-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
9398f8b2-f671-405d-80cc-32837b32b613,Inbound,Returns,Reverse Pickup Enquiry,,93efe925-6ccc-45c6-b807-a6d6d123364f,,25/08/2023 11:30,25/08/2023 11:32,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b54e3688-8ab8-4819-8be0-dc8e4b560131,Inbound,Returns,Exchange / Replacement,,301d01ac-28c5-428e-80e5-1d83366b1b87,,25/08/2023 12:31,25/08/2023 12:33,25-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
ab30d546-7d4a-43cb-8dcf-01525c5f7c78,Inbound,Order Related,Order status enquiry,,f8cffa69-e44c-47b3-b763-d598a1162b9d,,25/08/2023 13:26,25/08/2023 19:17,25-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e02ea87b-b655-4f2b-a194-64d6abe3072c,Inbound,Returns,Reverse Pickup Enquiry,,e773fe64-d313-49e2-ae62-8d80ff00b16d,,25/08/2023 15:38,25/08/2023 15:42,25-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
b9aeab5f-9d70-4c67-87b1-72b0106d36f3,Inbound,Shopzilla Related,General Enquiry,,6aa7ff9d-5e08-445d-a87d-ad3b1fed511f,,25/08/2023 17:01,25/08/2023 17:40,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
3d0761f2-5430-42a7-8a65-7e8812f45c4a,Inbound,Returns,Service Centres Related,,12f49ff5-99da-4225-bc9f-54fb65f76d33,22/09/2022 13:46,25/08/2023 11:53,25/08/2023 18:29,25-Aug-23,BADDI,Home Appliences,14999,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
f5830ac3-7524-4ea1-aa17-8a71612a1bdc,Outcall,Refund Related,Refund Related Issues,,e1232de0-918a-49b9-8487-8aa3cbe700e8,,25/08/2023 15:06,25/08/2023 15:17,25-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
794f249f-f736-4ff9-ac1a-dd19d32ff9d6,Outcall,Refund Related,Refund Enquiry,,fc0a0154-45d0-4752-8773-17dd91d77df7,,25/08/2023 00:36,25/08/2023 00:38,25-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
9e03340b-67d3-41db-b233-7562f20f9dac,Outcall,Order Related,Order status enquiry,,066abab0-5c11-4cfa-ad50-7797c0c3440d,,24/08/2023 11:24,25/08/2023 13:35,25-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f8339898-7065-451d-97e0-605abf5b1279,Inbound,Order Related,Delayed,,d53f5bd5-8531-47fc-8f7e-01d54d76f978,07/08/2023 23:07,25/08/2023 14:45,25/08/2023 14:47,25-Aug-23,SATTENAPALLI,Furniture,11099,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
3872ed49-634e-4b57-89b1-01bc94e88810,Inbound,Returns,Missing,,b27ebc6a-b7ed-4d71-97ce-242e9034567d,,25/08/2023 14:30,25/08/2023 14:34,25-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,4
9a1b0930-f609-4c0b-b2e9-f30c13a2cb7d,Outcall,Shopzilla Related,General Enquiry,,b9d67750-551e-4dab-80ed-cd48892c16e1,,25/08/2023 22:22,25/08/2023 22:25,25-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
22c0a01a-0b01-4b00-a65d-d0cc228406a7,Inbound,Returns,Reverse Pickup Enquiry,Nyc ,9b6c1d98-b75e-42e1-8d55-1f5a870796f5,,25/08/2023 20:59,25/08/2023 21:00,25-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
2586fcff-829a-418a-8cc6-5a142df4e5d6,Inbound,Returns,Reverse Pickup Enquiry,,6fb1569a-92f6-4f69-874c-e2c1c4d253a2,,25/08/2023 17:57,25/08/2023 18:00,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
fe4704ce-f114-4cec-878e-8e2ca88e9989,Inbound,Order Related,Invoice request,,3835d799-d3fa-475d-9c7e-252325cc22aa,,25/08/2023 16:26,25/08/2023 16:29,25-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1bb3be6c-83cf-4058-8f1b-a672e0020c5b,Outcall,Returns,Reverse Pickup Enquiry,,a4b4d6e0-e9fa-4c22-826e-67665e473ba6,,25/08/2023 12:20,25/08/2023 12:22,25-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
740f453a-61b3-4531-b16b-218554e7dc5b,Inbound,Returns,Wrong,,6946298e-3d78-4ab3-9f13-9bba7621365d,,25/08/2023 11:50,25/08/2023 15:28,25-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
1f369321-d6d4-42c3-aa93-b9e7a7a5ced8,Inbound,Returns,Reverse Pickup Enquiry,The executive is illinformed. Puts on hold without informing the customer. Don't know the company policy.,fe3ce0aa-59ee-4ebf-931f-ab4e78a48495,,25/08/2023 11:29,25/08/2023 11:31,25-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
355cddc0-1422-4e90-babb-2875e353449f,Inbound,Returns,Return request,,9843570e-2693-4cd4-ba8b-2d0a200cf216,,25/08/2023 16:24,25/08/2023 16:28,25-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
b3237894-9575-4b9e-a659-9c3d7ad4a9b7,Inbound,Returns,Reverse Pickup Enquiry,,22eca300-6ec6-4a1b-b465-bd99b8b97a06,,25/08/2023 16:12,25/08/2023 16:13,25-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
ae88e380-6832-4464-b4e0-a6ca701eb0c4,Inbound,Returns,Reverse Pickup Enquiry,,b4825db5-3f41-4cd2-9a9a-81e3e1fd4809,,25/08/2023 20:50,25/08/2023 20:52,25-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
969cb958-7766-40c0-8cb2-1768872d6a0c,Inbound,Order Related,Order status enquiry,,056d3d43-6496-4d4e-80a3-7b2f509a32a9,,25/08/2023 17:34,25/08/2023 17:35,25-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f38f9a46-f720-40a1-bf72-7a873944801b,Outcall,Returns,Missing,,1483526c-2ea0-477b-9ac7-b8dd0528a3a8,,25/08/2023 13:58,25/08/2023 22:03,25-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0e0d38d6-594d-43ee-a7a6-0ef01ddb371d,Inbound,Returns,Reverse Pickup Enquiry,,b7587bf7-ffbc-4a32-a271-ad74b12df899,,25/08/2023 10:58,25/08/2023 10:59,25-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
c9e8bdf4-1397-4f26-9aad-e7f4ad962aaa,Inbound,Returns,Missing,,965e9c74-d740-42bf-afbc-f746256e698d,,25/08/2023 09:16,25/08/2023 09:17,25-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
0bf7cb2d-2276-4d26-9782-97032839755a,Outcall,Cancellation,Return cancellation,Cheater & Fraud ,36ef1349-aeed-4595-9b15-308c177d392e,,24/08/2023 14:04,25/08/2023 14:27,25-Aug-23,,,,285,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,1
eeff9221-f212-4cfd-a2a2-d85dd8c55c4b,Inbound,Returns,Reverse Pickup Enquiry,,6cbc9e03-c3c0-44df-8047-769f37683b45,,25/08/2023 20:47,25/08/2023 20:47,25-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
0f7ecf16-e6b3-4cdc-9d4c-baf4175e79b1,Inbound,Order Related,Installation/demo,Thaku for ur support ????,f290ea84-a1b8-4a17-a8eb-7ec4711b455c,,25/08/2023 16:38,25/08/2023 17:00,25-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3e7a0b47-c4a6-493c-abd9-639de9c2eb5b,Inbound,Returns,Reverse Pickup Enquiry,Yes,37acb0c0-9088-4480-b38b-d58227f0b23e,,25/08/2023 19:10,25/08/2023 19:15,25-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
6fe5dc59-77ba-423c-b2a4-606d8d8da826,Inbound,Order Related,Delayed,Nice,9cf52997-d6ca-4493-b7d9-9740c3337659,20/08/2023 15:08,25/08/2023 17:32,25/08/2023 17:35,25-Aug-23,GWALIOR,Books & General merchandise,599,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
55563f7e-3404-42cd-ad24-d2fd613f5352,Inbound,Order Related,Installation/demo,,675ba06a-3785-4dba-9cf4-b02683ebc131,,25/08/2023 11:15,25/08/2023 11:17,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
c5436bbd-b43f-4693-bfcd-3c7a2715e168,Email,Returns,Reverse Pickup Enquiry,,c0007c18-b513-4757-92cb-317c395fcd98,,24/08/2023 18:25,25/08/2023 10:44,25-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
85c93bda-2180-4057-b121-9ebacd30894a,Inbound,Returns,Reverse Pickup Enquiry,,fc992cac-5741-4b50-b1ad-6d29a914fcb4,14/08/2023 13:17,24/08/2023 19:01,25/08/2023 20:13,25-Aug-23,PANIPAT,Home,3144,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
5be1c987-bbdd-42ad-98a3-5aa3fcf9cfd1,Inbound,Order Related,Order status enquiry,Nice ,4b1ef056-0a9d-4ddb-8c68-6ea63813a3b0,,25/08/2023 20:39,25/08/2023 20:42,25-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d4d0c3f1-e7a2-41d4-b377-088b4c990f6e,Inbound,Cancellation,Not Needed,"Wrong expectations setting why? If you can\u2019t do anything - at least have the gumption to say that instead of bullshitting and explaining that the survey is for the \u201Cquality\u201D of interaction with a customer service rep. If customer service rep can\u2019t do customer service, get AI to serve the same bullshit - at least they do it with more finesse.Learn a thing or two from SuperBuy - if they can\u2019t deliver - they are 80% correct, YOU GUYS ARE 100% CORRECT, ALBEIT IN SAYING THAT YOU CAN DELIVER AND YOU CAN\u2019T.Sasta na ho to koi Ghaas bhi na dale\u2026 Pathetic\u2026",e07ac419-8d9f-4e72-94f1-ab413a2c160e,,25/08/2023 19:26,25/08/2023 23:27,25-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
c63c5776-cf54-49d8-8afc-8a4104c5a9be,Inbound,Returns,Wrong,,610ed7ca-d0d7-4fc8-93e6-69c4a9c5dfcd,,25/08/2023 11:39,25/08/2023 11:44,25-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
ff617f29-f462-40ca-ad26-aa544cfebac2,Inbound,Order Related,Order status enquiry,,2723a8e8-8636-46a2-87fb-3c2e91ee3fa7,,25/08/2023 18:08,25/08/2023 18:11,25-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7e0d40d1-13fa-44b5-ae07-01305990cf31,Inbound,Returns,Wrong,,0ec84706-603b-4662-b20d-448116b0b87e,,25/08/2023 17:19,25/08/2023 20:33,25-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
7c2c61f7-abcf-4280-b18c-1aedaff977bf,Outcall,Returns,Reverse Pickup Enquiry,,933ec0fc-8393-477a-a5fc-eb3b2d8c7230,,25/08/2023 14:36,25/08/2023 14:36,25-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4dcdbe79-ca52-423d-b989-5896da46fe85,Inbound,Returns,Exchange / Replacement,Fraud with us,0acc8a04-bda8-4716-937f-abc83f33b41a,11/08/2023 14:20,24/08/2023 19:27,25/08/2023 05:37,25-Aug-23,SONBHADRA,Mobile,23999,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
f6a036e5-268b-4d32-b722-ce566fc36fc2,Outcall,Cancellation,Return cancellation,,735ae6c4-2413-490d-8734-a6d0981cc4a0,,25/08/2023 14:56,25/08/2023 15:01,25-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d7329216-2f8b-49af-9cb7-8d07d9f20938,Inbound,Returns,Reverse Pickup Enquiry,Solve my problem thank you dear mam,9f6048ef-263f-4af5-a4b3-d550c31ea864,,25/08/2023 11:57,25/08/2023 11:58,25-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
db5f7be2-9c0c-4456-9efa-d386ac98d83c,Inbound,Refund Related,Refund Related Issues,,07de0d62-52df-4ee7-b635-278e9be69061,,25/08/2023 17:03,25/08/2023 17:05,25-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
66d725d6-6773-488b-b5a2-92a3ac808a73,Inbound,Returns,Technician Visit,,cdf79091-ca73-4fb0-81ae-a70f4e56c6d5,,25/08/2023 11:58,25/08/2023 12:01,25-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e4cfcbbc-6476-43bc-87ec-888c1a7347bb,Inbound,Order Related,Order status enquiry,Very good thank you so much ,ce67e71d-6d04-4930-ae4b-0836c020ffce,,25/08/2023 19:30,25/08/2023 19:31,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
a76855fe-60aa-40ea-846b-20811d58f3ef,Inbound,Order Related,Order status enquiry,,604d8829-e86a-41a3-b116-a0a536bc8810,,25/08/2023 20:16,25/08/2023 20:23,25-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
210920d4-694c-4e27-b64c-d3dd85fa2750,Inbound,Order Related,Delayed,,24f482ab-2d2b-4a02-8989-5d15e1bc9d4e,08/08/2023 05:32,25/08/2023 15:31,25/08/2023 22:45,25-Aug-23,BANGALORE,Home,1474,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,1
52916133-082c-4d98-9832-fcbca1c1a16b,Inbound,Order Related,Delayed,,2515b4a1-a04e-4364-8451-ac5f38badd1e,08/08/2023 18:13,25/08/2023 13:58,25/08/2023 14:00,25-Aug-23,HYDERABAD,LifeStyle,332,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
eb45ae6b-6305-4792-8ef7-da4a8b9ec808,Inbound,Shopzilla Related,General Enquiry,,70ca0725-2d20-48fd-8034-b028b08b42c2,,25/08/2023 20:46,25/08/2023 20:48,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
d5b5b102-4410-459c-b9a7-2e10651fae7d,Inbound,Shopzilla Related,General Enquiry,,e4dcaa8d-8825-41f4-96f8-f367a98bfbfa,,25/08/2023 17:40,25/08/2023 17:41,25-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
95ec99f2-c9c1-4297-9784-904cad4c41f4,Outcall,Payments related,Online Payment Issues,Very very good ,c4fd8013-2047-4d4a-8ae7-5ab264202e6e,,25/08/2023 19:26,25/08/2023 20:31,25-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
e2b3c149-2a95-431f-b925-22bc2b3bb9ca,Inbound,Order Related,Order status enquiry,Make sure to share proper information about the query to customer and try route the call to right people if associate is not able to help customers ,4a78b8dc-1f1d-494f-a7f5-59b76ed91dab,,24/08/2023 21:18,25/08/2023 15:02,25-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
51ce538e-50cd-4cd0-8ef0-1da02d948e0a,Inbound,Returns,Missing,,035a5fac-021c-4efb-93d4-40b7a25bec89,,25/08/2023 14:08,25/08/2023 18:13,25-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
cda58aa4-ce2b-48bf-bc5d-003915bdff30,Inbound,Returns,Reverse Pickup Enquiry,Good responce from Shopzilla,abeb5e11-dbe1-4aea-8179-c4ce869cbaf5,,25/08/2023 16:33,25/08/2023 16:35,25-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fac929ed-9d88-43cb-a371-43a249abf5cd,Inbound,Refund Related,Refund Related Issues,,6c4c358c-9dec-4aa3-9666-8dd7867395d0,,25/08/2023 19:09,25/08/2023 19:11,25-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
8c828387-c625-4057-9d66-a046f24dc379,Inbound,Returns,Fraudulent User,,9efbd030-9e7c-4c30-a94e-0dcd342df085,,24/08/2023 17:59,25/08/2023 13:43,25-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
ce07d446-fe9b-446c-8dbd-30c68d22e628,Outcall,Returns,Reverse Pickup Enquiry,,82b9f6e5-f352-4cc4-b6dc-7b5849a97ea9,,24/08/2023 17:36,25/08/2023 12:07,25-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
d2632688-110b-4b8d-a039-f1fe6adec257,Inbound,Returns,Missing,,353d925b-1fcf-4746-bea6-b5a372105889,,25/08/2023 23:17,25/08/2023 23:19,25-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
44313529-2aba-4fec-845d-36d243d2f80f,Inbound,Returns,Reverse Pickup Enquiry,Good ,6bcb97ff-5f71-468c-a418-f39896fff3b1,,25/08/2023 20:50,25/08/2023 20:52,25-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
5642ca2e-d4d4-4502-96e0-93d7dd4b15cc,Inbound,Returns,Return request,Good ,b78e86bf-1b37-468f-9095-4c4b51ad9423,,25/08/2023 11:17,25/08/2023 11:20,25-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
97284270-9eb6-426a-bfc3-6afb7fc75d3b,Inbound,Returns,Wrong,Malayalam clearAvail unhindered call ,82d8596d-15ee-41a6-87d8-4a9874335290,,25/08/2023 16:19,25/08/2023 16:20,25-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
dfad0f92-8ab9-4dd0-994b-b04e3f24f1de,Inbound,Returns,Return request,Improve alertness during packaging ,aedf873b-454f-40a7-8557-fd8d02a0e92d,,24/08/2023 19:41,25/08/2023 16:11,25-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
16df75e8-e20d-49e4-8692-1f0032713064,Inbound,Returns,Reverse Pickup Enquiry,,0e69dd88-450e-4c2c-aa6e-4258d3225909,,25/08/2023 20:08,25/08/2023 20:14,25-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
0be0c80d-f7f1-4033-8baf-df5610f30d74,Inbound,Returns,Service Centres Related,,d360e756-055a-44a7-a327-cdd97cd1728f,,25/08/2023 21:29,25/08/2023 21:46,25-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
033cb15d-6238-4a1d-8ea5-09dff984bcf0,Inbound,Returns,Reverse Pickup Enquiry,Very helpful ??,e08d946f-fb1f-4d08-9eda-e6bdd8dd41c3,,25/08/2023 17:40,25/08/2023 17:45,25-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
913f1a60-fc5a-49e6-8ad2-62e2480b5aff,Email,Returns,Reverse Pickup Enquiry,,c85f016f-400d-4933-bcf4-3f453d18af71,10/08/2023 10:06,25/08/2023 15:49,25/08/2023 15:51,25-Aug-23,KOLKATA,LifeStyle,569,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
a38542f0-b83e-4ee8-a2d5-63810061ce12,Outcall,Shopzilla Related,General Enquiry,,28dc272a-a3dc-4a31-8718-e4a6ccb3adaf,,25/08/2023 20:35,25/08/2023 20:37,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
b88daf00-67da-4a2e-bf3a-9d5c9eb7dd1d,Inbound,Payments related,Online Payment Issues,,e213d94d-8690-400b-89c4-edeb7590f508,,25/08/2023 19:46,25/08/2023 19:56,25-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
3458df6c-f2c5-48c5-936e-d72efd83d26d,Inbound,Order Related,Seller Cancelled Order,,9b78f008-5251-48ee-91a9-02a213a5c058,,25/08/2023 14:49,25/08/2023 15:08,25-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
7dab70dc-7e7e-4507-af45-9cb693fcfb3e,Inbound,Product Queries,Product Specific Information,i like to customer service,dcfa7c85-af2a-4ee5-8506-626775383813,,25/08/2023 00:28,25/08/2023 00:42,25-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
79df6aa7-bee6-4588-af1c-81668a463312,Inbound,Returns,Reverse Pickup Enquiry,,f0454a7c-cde3-4448-a829-abc1d04a02b8,16/08/2023 00:01,25/08/2023 12:31,25/08/2023 12:32,25-Aug-23,KISHTWAR,LifeStyle,4903,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
d977b65a-8e94-4812-bc4b-d41be1c887f7,Outcall,Product Queries,Product Specific Information,Nyc ma'am,c5943217-19e4-4071-b0e9-11755358dca8,,25/08/2023 19:07,25/08/2023 19:35,25-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
6b22ef89-ee71-4a15-8bf0-032324fde6b8,Inbound,Returns,Reverse Pickup Enquiry,Good talking to me and very easy way solution ,7fa58417-799b-43b7-9e02-c1a35a5b6f34,,25/08/2023 19:14,25/08/2023 19:15,25-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
3a77c689-0b5d-414c-a664-7e46875a02ea,Outcall,Refund Related,Refund Enquiry,Thank ,79ed00ae-df1b-400a-8165-b565b97ce25e,,25/08/2023 10:28,25/08/2023 10:29,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
6db70443-9757-4940-8897-29d4b7a55d37,Inbound,Returns,Reverse Pickup Enquiry,,7c427a0e-84ef-4849-8617-748612f10f95,14/05/2023 11:53,25/08/2023 18:28,25/08/2023 18:30,25-Aug-23,JAIPUR,LifeStyle,1199,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
30936085-b727-45e0-b54b-c34b473be92e,Inbound,Order Related,Order status enquiry,,da05e115-820e-4831-83ad-e9bdf5ab5117,19/08/2023 13:38,25/08/2023 08:27,25/08/2023 08:46,25-Aug-23,ALIPORE,Home Appliences,3860,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
bf8aef8e-0fe6-4835-a1b7-c693d0723226,Inbound,Payments related,Online Payment Issues,,2d523852-e019-44ff-9652-60a13cbdc3a1,,25/08/2023 19:38,25/08/2023 19:55,25-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
f6290b1d-5f63-42d5-a628-e67d7fd26749,Outcall,Returns,Reverse Pickup Enquiry,,57a5ef7a-3de6-40ca-9f7e-77df4653aa34,,25/08/2023 15:54,25/08/2023 15:57,25-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
1a79e891-cc82-400d-b167-d4268299351b,Outcall,Order Related,Order status enquiry,Please! Don't delivered wrong item and specially check order of customer and then shipped order. ,84d62b68-55f9-4dcf-956e-12d9f9a4f97d,,25/08/2023 13:29,25/08/2023 13:33,25-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
a563fa5e-c6ba-4fd0-ad7e-768545cc0f23,Inbound,Returns,Fraudulent User,,74f8687d-f846-4aa5-a2ce-60d8659b9b74,,25/08/2023 08:03,25/08/2023 08:05,25-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
da62e206-c11d-493b-848e-72e6b5d2e731,Inbound,Returns,Return request,,3efa5968-46d7-4993-8cc2-fdc7ff2ab2e9,,25/08/2023 14:03,25/08/2023 14:49,25-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5dda8054-1d27-4872-829a-d1d4fcadfcde,Inbound,Returns,Reverse Pickup Enquiry,,4048d1a0-c5d6-4969-a999-71dc05832619,,25/08/2023 20:10,25/08/2023 20:13,25-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
814feea3-60fe-49fc-8104-9588ef33572a,Inbound,Order Related,Installation/demo,??,78819068-b5b9-4ba9-9294-2ba2ec0c9924,,25/08/2023 17:17,25/08/2023 17:18,25-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
7a8e4dde-91ee-4b07-babd-fefee2fb15cd,Inbound,Returns,Reverse Pickup Enquiry,,324ffdb6-d9d7-454b-8148-9f4d30f0aca6,,25/08/2023 14:53,25/08/2023 14:55,25-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
3d4d6b2d-4808-41b6-b4de-17e05ee70a8e,Inbound,Order Related,Delayed,,3ffc28df-5b8e-4d61-9729-4c2cca02843d,,25/08/2023 12:36,25/08/2023 12:39,25-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
e98f4eac-b26f-4c98-9daa-beb42ef146e6,Inbound,Shopzilla Related,Account updation,Kindly issue order history delete option ,7bbd83f4-9274-4d0c-bbfd-6cb1c10cd5fc,,24/08/2023 23:07,25/08/2023 22:39,25-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,3
0e62cfdc-d046-4830-b342-eb1c8a148293,Inbound,Returns,Reverse Pickup Enquiry,,7973b9c2-a111-45f4-8c2f-39599455e663,,25/08/2023 09:17,25/08/2023 09:25,25-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
4d66edc2-16b0-40ab-8f9e-257c34c31617,Inbound,Order Related,Order status enquiry,,cc6a7523-979a-461e-9d7e-656a4ac2ca30,,25/08/2023 11:47,25/08/2023 11:55,25-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
058d68a6-d3cf-4006-94b4-11c491bf613b,Inbound,Returns,Reverse Pickup Enquiry,Good service,6016579d-d7ad-4b98-b813-32fc748bd7a7,,25/08/2023 18:23,25/08/2023 18:27,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
94e85197-65f6-4723-a605-63aa020c1ae1,Inbound,Feedback,UnProfessional Behaviour,Good,eb3a9307-28c4-4593-ab80-60c4e63de790,,25/08/2023 20:43,25/08/2023 20:50,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
e30bbef7-7e28-4ab5-8749-0d82799aab80,Inbound,Shopzilla Related,General Enquiry,Bad,921ed453-564e-4625-8af1-56e83999206e,,25/08/2023 21:36,25/08/2023 21:38,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
d3b28bed-c5c9-4620-b654-69b5e0510f38,Inbound,Returns,Reverse Pickup Enquiry,,72e5e7ab-91c3-4a0a-9f09-059ce88f891e,,25/08/2023 22:14,25/08/2023 22:17,25-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
75df0edd-9e6f-4185-a596-4c8f42d820a5,Inbound,Product Queries,Product Specific Information,,ba2a103b-da2d-4863-8737-541d792e43fa,,25/08/2023 19:18,25/08/2023 19:22,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,3
3dc5818a-286a-4a0d-83e0-5af72625e8e5,Inbound,Payments related,Online Payment Issues,,3e113c82-f200-4a7f-856d-060e20362095,,25/08/2023 13:27,25/08/2023 13:30,25-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7a3be3f7-b595-4070-98e3-defb04bb4c21,Inbound,Returns,Reverse Pickup Enquiry,,1bbe0144-6a33-42c7-b9f9-057aff80ef32,,25/08/2023 12:16,25/08/2023 12:19,25-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
b37f3f97-3be8-462d-9387-3e785ddedf01,Inbound,Returns,Reverse Pickup Enquiry,,2da2d0ff-b740-4b8d-b5e7-8c7f0eab4fbe,,25/08/2023 15:54,25/08/2023 15:58,25-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
9a252d25-8c7b-4db6-b0e6-1788057f7576,Inbound,Returns,Reverse Pickup Enquiry,Try to Reduce timing to resolved issue ,3c23dcc6-ce72-4320-a750-b75c77fb6d0f,15/08/2023 17:08,25/08/2023 09:18,25/08/2023 09:20,25-Aug-23,NEW DELHI,Electronics,32990,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
d2830024-7cb9-4896-958d-c8e811971222,Inbound,Order Related,Order status enquiry,,48829163-9048-4d2d-9d7a-cdf4636a7f0a,,25/08/2023 18:04,25/08/2023 20:58,25-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,4
9f1d9c40-6a76-4f30-bd3d-92219bee68f1,Inbound,Returns,Reverse Pickup Enquiry,,42d57791-f0b4-4478-9752-7d2d3b0f6c13,,25/08/2023 18:05,25/08/2023 18:07,25-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
bed7cbc3-ab1e-46f9-95e0-8d173ee18c0e,Inbound,Shopzilla Related,General Enquiry,Very nice thank you Shopzilla,6fbbd835-f3d4-4220-bb8f-23a3753a1f2f,,25/08/2023 17:18,25/08/2023 17:29,25-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
8c793c51-45bc-499e-9063-691a5e346063,Inbound,Returns,Fraudulent User,Takes long time to resolve a solution ,5ac697ff-cf84-459f-9891-7782d9223034,,24/08/2023 21:18,25/08/2023 12:57,25-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
4b5d501e-677a-46c0-936e-ab600405ca8c,Inbound,Order Related,Delayed,Third class,83334c74-0e5c-4c03-b64b-f9da0675b45b,,25/08/2023 11:01,25/08/2023 11:35,25-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
df144cf5-2f52-4f92-9239-c18a7ce182cc,Inbound,Order Related,Order status enquiry,,e0f0a14a-2f52-463a-b04f-3a8953ae8a4a,,25/08/2023 11:14,25/08/2023 11:55,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
698f67d8-e713-418d-acac-f1e096a045b8,Outcall,Order Related,Order status enquiry,,9c1f1b29-1a90-47c3-8977-9834b589ea28,,25/08/2023 19:57,25/08/2023 20:09,25-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
9158cd8e-f26d-4cc3-ab5b-562c3d55f110,Inbound,Returns,Reverse Pickup Enquiry,,b1ba5b3d-30ce-4451-a88e-54882a7e9b45,,25/08/2023 14:15,25/08/2023 17:07,25-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
9c09266c-9a6e-42fa-b1bd-243249f2fe3f,Inbound,Product Queries,Product Specific Information,,e0234006-4685-4817-b231-b5a390b90231,,25/08/2023 20:56,25/08/2023 21:02,25-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,3
d3f265a0-bdba-492e-85c8-fcddd7a42bda,Inbound,Returns,Reverse Pickup Enquiry,,791c9596-205a-40ed-8db8-ba3167478b9b,,25/08/2023 17:24,25/08/2023 17:25,25-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
479560b8-13a9-4774-bdd5-ce9c1a92331b,Inbound,Returns,Reverse Pickup Enquiry,,1933c742-ffd8-46fd-9992-a676a70d6291,,25/08/2023 11:15,25/08/2023 11:19,25-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
44c931bf-5517-4d19-bcf4-695893f0beec,Inbound,Returns,Reverse Pickup Enquiry,The customer care sir is very good nature he resolved all the problems so thank you so much ,d54daf6d-6c8b-4fac-a917-2d39590ccab0,,25/08/2023 00:10,25/08/2023 00:11,25-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
af01ccdc-553f-4a94-8c33-ccc3b33186cf,Outcall,Returns,Product related Issues,Best service ,96122e54-9b84-43e2-a193-fcfb34969dd2,,24/08/2023 11:07,25/08/2023 06:51,25-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
fb23a91d-88a2-4654-b5ce-8edc65cb046d,Inbound,Returns,Missing,Very much good and helpful,84747d29-d6b0-442b-b818-8c2168e639ed,,25/08/2023 18:24,25/08/2023 18:27,25-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
2e13e0fb-e838-4bb5-a91d-fd90561ee777,Inbound,Shopzilla Related,General Enquiry,Good ,6b95065b-d4d0-4560-8fff-79b4f8e5a957,,25/08/2023 22:10,25/08/2023 22:14,25-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,4
b5558afa-4efd-4858-804b-12ff7ee8e8e7,Inbound,Returns,Return request,,a3e6e332-d371-4d5a-9c06-667b55b72f6c,06/08/2023 20:29,25/08/2023 11:08,25/08/2023 11:21,25-Aug-23,TEZPUR,Electronics,1799,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
29803486-4560-4724-9b03-69e16bb0379b,Inbound,Returns,Fraudulent User,,606bb8f7-ade8-4a92-8722-2f7387f2cb08,,25/08/2023 19:14,25/08/2023 20:01,25-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
decb25c9-c4be-41b6-afee-48fa22423c26,Outcall,Returns,Reverse Pickup Enquiry,,1559b2f2-ceff-4936-bdfc-e759e50e0565,,25/08/2023 19:05,25/08/2023 19:08,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
329a20ed-e5c5-4a25-8b82-3e16bf49a91e,Inbound,Returns,Missing,Good,96294c5c-c9f0-4d61-97cf-2afe1b2e4126,17/08/2023 18:14,25/08/2023 15:59,25/08/2023 16:00,25-Aug-23,HYDERABAD,Furniture,12298,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
3cb20c02-b4f1-46af-8c3a-3b5d9c04d195,Inbound,Returns,Fraudulent User,,3779e30c-30ab-402f-8734-98b71ffdf185,,25/08/2023 08:08,25/08/2023 08:11,25-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
b1b86ece-3efc-4fb9-8b19-3e77715e8329,Inbound,Shopzilla Related,General Enquiry,,cb6bdf6e-450e-4a47-9d4d-7a2d7a86ed57,,25/08/2023 06:30,25/08/2023 06:39,25-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e3b985f0-ada6-4738-b310-2eac2b956899,Inbound,Order Related,Installation/demo,,9670e1cc-477d-4f4f-8447-57c88d89b2aa,,25/08/2023 07:20,25/08/2023 07:33,25-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
f9278e61-82c0-4f59-b0b5-57c736d11815,Inbound,Returns,Reverse Pickup Enquiry,Return problem ,24f62a54-912b-40c7-9663-7447c26538a7,,25/08/2023 14:31,25/08/2023 14:32,25-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
b186ccff-8e9d-4341-960c-6e24419740e1,Inbound,Order Related,Priority delivery,,14c4c53c-1144-4b64-bfea-7954ba9b212f,,25/08/2023 18:05,25/08/2023 20:16,25-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,4
20953253-7322-45fa-8a20-007cd2afc532,Inbound,Order Related,Order status enquiry,,8e68d19e-0588-49cd-a68d-e1936c6917bc,21/08/2023 11:38,25/08/2023 13:42,25/08/2023 13:42,25-Aug-23,THANE,LifeStyle,1749,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
21383f6f-2963-4e64-b0ba-3fa990b2233f,Outcall,Returns,Missing,,67926cb2-d366-460f-8459-1ef7fc10db1d,,25/08/2023 20:52,25/08/2023 21:01,25-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
e56dbde2-815e-457c-84b7-fa8075e019ff,Inbound,Returns,Reverse Pickup Enquiry,??? ???,e2e5c274-68a9-484a-a4e2-cec77314f8c8,,25/08/2023 15:34,25/08/2023 18:22,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
262087a6-ed7d-4dcc-8d1e-db3690cf7fdd,Outcall,Returns,Reverse Pickup Enquiry,Good ,f3f93843-1d89-4c61-a689-d9bbe63cf8c4,,25/08/2023 13:53,25/08/2023 13:58,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
7182a917-fac9-4195-93a3-4f623d9f6fd6,Outcall,Order Related,Priority delivery,,7619dba0-bc75-493e-8976-b9296bd9f921,,25/08/2023 18:13,25/08/2023 20:59,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
66402b86-a1c6-4d1c-874a-642b90250562,Inbound,Cancellation,Not Needed,,d660ad0a-b379-4318-a335-6f5b5e83f47b,17/08/2023 02:10,25/08/2023 16:39,25/08/2023 16:42,25-Aug-23,HYDERABAD,LifeStyle,404,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
93a4f8e7-e4f6-4dcd-a54a-d30a7ba4ee2e,Inbound,Returns,Reverse Pickup Enquiry,Good ??,23d4bad0-f4da-41db-960f-51c949ad65d3,17/08/2023 00:32,25/08/2023 12:27,25/08/2023 12:30,25-Aug-23,JAIPUR,LifeStyle,423,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
0e9bfdd4-0304-47a8-9630-37ee8a8fc8ae,Inbound,Returns,Reverse Pickup Enquiry,,4a0eccb7-1853-4ed6-afb7-a80f1ebf86b3,,25/08/2023 15:17,25/08/2023 15:17,25-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
920b6221-3a02-4abe-947a-dd987c96c9bb,Outcall,Order Related,Order status enquiry,Good,40f6ac11-d361-4c73-8cb8-f0f6844d3768,,25/08/2023 23:29,25/08/2023 23:32,25-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b326ca73-4989-489f-95bb-fac6ed61cf6b,Inbound,Returns,Return request,,2907f3db-edf2-4475-92a8-63e9c172d47d,,25/08/2023 17:10,25/08/2023 18:54,25-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
de5dd83b-f459-4d40-8680-f58cb0a48884,Email,Payments related,Online Payment Issues,,5afcf3f6-1500-47ca-9c70-ae673ca5eb09,,25/08/2023 12:30,25/08/2023 12:44,25-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
9ccc7d58-9ae2-44ad-af75-f72272f77602,Outcall,Shopzilla Related,General Enquiry,You don't have technical support team very well you ne to  add new employees with good tech support knoledge,f47986e2-4fa1-46ed-aeb4-0c0dd8333f60,,25/08/2023 11:01,25/08/2023 11:18,25-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,2
baa19ce1-2a5b-44a6-bd99-f21f7f8cfd70,Email,Returns,Reverse Pickup Enquiry,,c5be3731-c205-4a04-b4f9-0ed7b952c5a8,,25/08/2023 07:34,25/08/2023 07:36,25-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
62af7c30-31c2-4440-bcaf-424c60e61883,Outcall,Order Related,Order status enquiry,,bed89029-28cb-4333-bfb5-7c1d03caa23f,,25/08/2023 22:23,25/08/2023 22:24,25-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
ed61d4c1-0175-467c-88b4-b11ed53cf7db,Inbound,Order Related,Installation/demo,Good work,3aaa4b71-eb2a-4c0b-ac42-daf39673aa84,,25/08/2023 14:33,25/08/2023 14:41,25-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
070e085c-4042-4338-8649-82dfcae6eac8,Inbound,Order Related,Order status enquiry,,b245043c-6d8b-442f-8130-2c95361fdd42,,25/08/2023 21:15,25/08/2023 22:38,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
7289435c-0f8a-4a18-ba03-e7ffc4b3c99a,Email,Refund Related,Refund Enquiry,it was good ,543c1d13-ad31-4f9a-a4a7-66277a2acf40,,25/08/2023 13:20,25/08/2023 13:32,25-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
ab620f80-c341-48c7-8f3b-4802b68f4b88,Inbound,Returns,Reverse Pickup Enquiry,,2dce74cc-b623-41bd-8da9-29c6c32d700f,,23/08/2023 12:10,25/08/2023 16:24,25-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,2
3c20bfd5-d44a-4c20-88b1-278c9c647cfd,Inbound,Feedback,UnProfessional Behaviour,,338d1047-07a6-4cad-adb2-a667d910f594,,25/08/2023 11:52,25/08/2023 16:44,25-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
e896a1a1-4468-486d-863a-118b0c0e5ab7,Inbound,Cancellation,Not Needed,,e420e49c-ff0e-49ab-949c-b65abc834bba,,25/08/2023 10:17,25/08/2023 10:17,25-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
dce565ac-9b58-428d-80b4-a18074651ca3,Inbound,Refund Related,Refund Enquiry,,6ba70dfb-02b3-4268-9aeb-9b8173526f54,,24/08/2023 19:41,25/08/2023 15:06,25-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
290ff1de-fcdd-41e8-965e-d8dd4ec5012e,Inbound,Order Related,General Enquiry,,97bdd445-cf4d-4568-b7d4-4b31b4fe77cd,,25/08/2023 17:13,25/08/2023 17:37,25-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
8bbe134c-1db4-48bc-b323-4156ef30e00c,Inbound,Feedback,UnProfessional Behaviour,Vary good ??,7b9a97dd-8387-435d-a094-54aa4b26f22b,15/08/2023 17:16,25/08/2023 17:51,25/08/2023 18:45,25-Aug-23,KAILASHAHAR,Electronics,260,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
77f2625b-9838-4021-88d1-7e947a88b9a1,Inbound,Feedback,UnProfessional Behaviour,?????? ??????? ???????,ebb4f5d1-1669-4998-aa5d-e66f20f232fd,,25/08/2023 17:24,25/08/2023 17:37,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
c141849c-f09f-439f-a46d-f5e907e75913,Inbound,Order Related,Delayed,Improve performance of your logistic department,6526a111-7dd7-4bcf-81be-d038e4933866,,25/08/2023 08:19,25/08/2023 08:20,25-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
bc8927e5-a63f-44ae-a3da-526c2fb9fad5,Inbound,Feedback,UnProfessional Behaviour,Bed responsibility ,286d7970-7a07-4149-a1c9-3fd33bb991d8,13/08/2023 07:12,22/08/2023 18:57,25/08/2023 19:30,25-Aug-23,RAJALDESAR,Books & General merchandise,190,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
bbf71c6d-2b9b-4c44-8732-b1c17bae2dd6,Inbound,Returns,Reverse Pickup Enquiry,,bb9545e6-552d-4cd8-b634-28874bf8eee4,,25/08/2023 16:31,25/08/2023 16:34,25-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
e29c1b8a-af83-4abc-be56-b4dfb018452a,Inbound,Returns,Reverse Pickup Enquiry,,ef9e062b-688d-430e-b8d6-a9f12c238226,,25/08/2023 22:11,25/08/2023 22:16,25-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
cc39937b-b8e3-43ff-9d98-22506db9f697,Inbound,Returns,Reverse Pickup Enquiry,Good will ,c835e686-39eb-4cb9-9ff0-e39d4dd76810,,25/08/2023 23:30,25/08/2023 23:31,25-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bd1fa534-7771-422a-9d0f-901163475afa,Inbound,Returns,Reverse Pickup Enquiry,When things doesnt gets fitter then it should be replaced ,c5c7415c-2b99-4a51-85cc-70439ecfce13,,25/08/2023 16:29,25/08/2023 16:31,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
b0cc5804-8c7f-4afd-8fc3-bda91512dbee,Outcall,Returns,Reverse Pickup Enquiry,It's very good,c1bea4c2-156e-48df-b103-109affcbb5ae,,25/08/2023 20:47,25/08/2023 20:47,25-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
96349760-97cc-40bc-b27f-08e75219e5a3,Outcall,Returns,Return request,,071f6a43-36f8-4950-8cd0-440d64c0f28e,,25/08/2023 17:41,25/08/2023 18:12,25-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
6f3b5edc-5f0d-458a-86e0-704e954e4c63,Inbound,Returns,Service Centres Related,,d6a8a93a-eb41-470b-871d-894a03ce909a,,25/08/2023 18:34,25/08/2023 18:44,25-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
d5b51baa-c848-42d8-b07a-cfe292f9e32b,Inbound,Returns,Fraudulent User,,c1e01be5-1b92-40db-a27a-9739b8f68060,,25/08/2023 19:55,25/08/2023 19:56,25-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
2f201c98-bb37-4238-b99e-7eb589372cde,Inbound,Order Related,Delayed,,a7e55e12-a786-456c-a953-957235536456,,25/08/2023 15:34,25/08/2023 15:42,25-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
92262395-d6b3-4fb9-a714-0b5bd8baab19,Outcall,Order Related,Installation/demo,,d58a9d50-e514-4cb8-9ba5-a206a1dc09d5,,25/08/2023 09:22,25/08/2023 09:25,25-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
b176feee-7930-482e-a930-bf6f1eec3802,Inbound,Order Related,Installation/demo,It should be mention in bold if you charge extra charge. Not in small in the corner,16d510d6-4d35-495f-8ab9-5d4fc50a47f0,,25/08/2023 10:07,25/08/2023 10:07,25-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
b4388659-7087-41ad-9151-89466219366d,Inbound,Returns,Reverse Pickup Enquiry,,40b215d2-0d3f-4c13-9ce7-6ab46e4003f8,,25/08/2023 14:43,25/08/2023 14:46,25-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d8aef74f-62a7-47a1-ae1d-3b1e301a26d2,Outcall,Returns,Reverse Pickup Enquiry,Helping mam,21565d6d-66cd-4f19-9b87-d1558a4db64c,,25/08/2023 16:53,25/08/2023 16:55,25-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
2e50c46a-96f5-479c-bb72-aa81126912ff,Inbound,Order Related,Order status enquiry,,60c3f704-d0f9-478a-88d9-477e5afff30d,,24/08/2023 19:25,25/08/2023 18:51,25-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
b7057080-79ba-4966-a135-1b00f6f03647,Outcall,Returns,Return request,Give us right product,acd6b062-43e2-4a0f-a0df-f6bcbf66919c,,25/08/2023 21:32,25/08/2023 21:38,25-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
cf94ae18-de28-45f5-a07b-70c22dbc1301,Inbound,Payments related,Online Payment Issues,Executive is really very polite ??,63d993b4-1f9d-4874-8c19-4dd44ca02f46,,25/08/2023 17:50,25/08/2023 17:51,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
75f344dd-1079-4c6d-959c-a73df2b77a84,Inbound,Returns,Reverse Pickup Enquiry,,48e1ce34-7e49-4ba1-bc5c-f0369c91253b,,25/08/2023 22:02,25/08/2023 22:03,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
e6be74a8-3b74-4685-800c-2b03082f2695,Email,Returns,Reverse Pickup Enquiry,,8f8b760a-60e4-4c22-bb9f-47933648bb21,,25/08/2023 19:32,25/08/2023 19:32,25-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
452fa55d-58d2-45ba-891e-2f99ab6c2eef,Inbound,Returns,Reverse Pickup Enquiry,,6f98ae29-b234-457e-80b8-beb146f7c20d,,24/08/2023 14:32,25/08/2023 09:42,25-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
f512d798-959d-4691-8909-d55b2e48dcfc,Inbound,Feedback,UnProfessional Behaviour,,4897d66d-bc3f-44ac-9a3a-8348524678e9,12/08/2023 22:59,25/08/2023 11:33,25/08/2023 12:02,25-Aug-23,GHAZIPUR,Books & General merchandise,237,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
7d803e5a-8dd9-4ef8-92b6-c855276add67,Inbound,Returns,Reverse Pickup Enquiry,,94cb24c6-0683-4d0f-b794-19144297d5b2,,25/08/2023 18:39,25/08/2023 18:46,25-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
f748b51a-4fbe-410c-94aa-c071e7caa301,Outcall,Returns,Return request,I talk that person for Shopzilla is very nice talk good languageThanks ,293b2484-68ee-4ead-b998-2429c2992863,,25/08/2023 11:11,25/08/2023 11:16,25-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
7fb8d685-b1cc-41da-b621-1ff97e3cb5f9,Outcall,Returns,Damaged,,f0329754-93f6-4144-9432-7129aa4b93a8,,25/08/2023 12:10,25/08/2023 12:17,25-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
a900e552-1de3-44b8-a1e2-6e103b988aa9,Inbound,Payments related,Online Payment Issues,,6c6d49af-9c76-4e3a-8c72-16aca10fcfaf,,25/08/2023 11:27,25/08/2023 11:29,25-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
3fc0350d-8c80-4d1b-bd2e-fa0e28690388,Inbound,Returns,Reverse Pickup Enquiry,,ed86696f-9a8f-4ae8-8728-9024f4e17ee9,,25/08/2023 13:20,25/08/2023 13:25,25-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0c6dbf1e-dd1b-4b51-bdab-47d091d8c3af,Inbound,Returns,Reverse Pickup Enquiry,,b4b8bb0a-7cf0-4f8c-8cd2-c2d6ac3e12f4,,25/08/2023 15:15,25/08/2023 15:19,25-Aug-23,,,,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,2
38a2cafa-912f-415a-8471-f1fda31464be,Inbound,Onboarding related,Seller onboarding,,b4a78695-fe44-4791-b040-103e87a6ca5e,,25/08/2023 21:39,25/08/2023 21:41,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
d70899f6-c6d4-4bd7-9e63-96520fa098f4,Inbound,Returns,Reverse Pickup Enquiry,,46c5226d-5000-41f2-a0db-a58acb2f6328,,25/08/2023 11:39,25/08/2023 11:39,25-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
a283aee9-a7b5-4bdd-b36e-872bdbeb4bce,Inbound,Order Related,Delayed,,8d595b9a-6848-475f-88fe-9cfabf65a940,,25/08/2023 11:12,25/08/2023 11:15,25-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
96e55457-818e-4993-8aec-f72ff10c8b99,Inbound,Payments related,Online Payment Issues,,493f0f41-760a-43e1-8c7c-53da6500b734,,25/08/2023 18:26,25/08/2023 18:29,25-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
576fb3e7-d918-402e-b42f-0a68b0dc54b2,Inbound,Returns,Reverse Pickup Enquiry,,84329112-8974-485c-9760-b551a278aa73,,24/08/2023 19:12,25/08/2023 08:45,25-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,2
4d8fb485-44db-4152-ae88-5c64b455618c,Inbound,Payments related,Online Payment Issues,,d55ddaee-7fb8-474c-b729-42855c453117,,25/08/2023 09:58,25/08/2023 10:04,25-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
1fc25250-0421-4ec3-8167-7eb2916a9d58,Inbound,Returns,Reverse Pickup Enquiry,Hi,304eedf5-3a3e-4889-98bd-33573e79aa8b,,25/08/2023 12:34,25/08/2023 12:40,25-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0d536759-1d5d-40e0-82e0-f5fb8b1b994d,Inbound,Returns,Reverse Pickup Enquiry,,a9ac6918-cf00-4d3c-a640-69874eb1570e,,25/08/2023 14:44,25/08/2023 14:48,25-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
14a3cc24-e7ca-427d-a435-1cca5a1f9f47,Inbound,Returns,Reverse Pickup Enquiry,,45973974-dee7-45b4-95b4-98f9bd849955,,25/08/2023 16:44,25/08/2023 16:48,25-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
9959208e-51b5-451c-acf3-ed2ea66f1f2b,Inbound,Shopzilla Related,General Enquiry,,2a4fd40c-2466-44a9-9af4-fb4979b417de,,25/08/2023 09:14,25/08/2023 09:25,25-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,5
eeadcb39-be65-4bab-aa23-015d23af6a01,Outcall,Payments related,Online Payment Issues,,07988e76-bf10-4446-9c26-08fa8caddb42,,25/08/2023 00:13,25/08/2023 00:14,25-Aug-23,,,,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
267a5771-bbaa-4181-8a12-af3e2e73d8f8,Outcall,Order Related,Installation/demo,Am Happy For Support ,399b2970-5778-41ae-9e51-26e1e8e7178a,,25/08/2023 23:34,25/08/2023 23:35,25-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7d8e0933-0e69-4638-832f-2ccb8f4906d2,Inbound,Returns,Reverse Pickup Enquiry,Thanks for Shopzilla ,4cff7028-7999-4ace-8986-ca73e19ba616,,24/08/2023 23:53,25/08/2023 00:00,25-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
0f67dfb5-dde5-4946-8b03-781820e7e165,Inbound,Returns,Reverse Pickup Enquiry,,5d93962b-6153-40ef-a878-9311feb6e338,,24/08/2023 18:37,25/08/2023 19:36,25-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,4
e3c01597-893c-40c3-a629-73b972e2f7dd,Inbound,Order Related,Seller Cancelled Order,,e73baad6-2586-47be-bea5-09693a3482a9,,25/08/2023 06:45,25/08/2023 07:10,25-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
614d4612-641c-46b6-a3ce-f97e54dbe9aa,Inbound,Returns,Reverse Pickup Enquiry,,79a5acdf-ab57-4390-993d-d6cc3ff656a7,,25/08/2023 15:59,25/08/2023 16:03,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
6b5db329-e5c4-442c-9e6a-c7223549a261,Inbound,Order Related,Order status enquiry,,0af0310b-986a-48ee-9177-06af0a38a3b9,,25/08/2023 09:54,25/08/2023 09:55,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
efc7eecc-784f-4331-bf8a-1d8589789dc5,Inbound,Cancellation,Not Needed,,2d2d3e58-c2ff-4c6b-ba4d-1fdc3a291a54,,25/08/2023 12:09,25/08/2023 14:41,25-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
d4ccfe19-478d-4a44-bbec-4fc4c019c1d7,Inbound,Returns,Return request,Very good ,0ba42056-135a-4984-b137-9df26d56d632,,25/08/2023 15:14,25/08/2023 15:15,25-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
1b01c75b-f47a-4bf6-ba1d-af86ce056035,Inbound,Returns,Reverse Pickup Enquiry,,4811e8a8-439b-4dad-b87f-87c03e96e1e7,,25/08/2023 13:57,25/08/2023 14:00,25-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
60d2abab-bcc9-48cd-8e5f-305add73f040,Inbound,Returns,Reverse Pickup Enquiry,,1ea29e0b-270c-4e34-ad82-b7527cfb422f,,25/08/2023 17:13,25/08/2023 17:20,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
1d130065-49b0-4fec-b42c-d1410c2335f9,Inbound,Returns,Missing,,6d6bf3f5-38d0-4db8-b982-39b025f7cb18,,25/08/2023 20:29,25/08/2023 20:44,25-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9fc61fc5-76ee-4ee6-8547-ac1be54531ae,Inbound,Returns,Return request,,1847bd52-6eef-4d9f-924f-ecd1207e7db1,,25/08/2023 18:37,25/08/2023 18:43,25-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
d37c23c9-2b6b-4ee1-ad04-f172067ae538,Inbound,Order Related,Seller Cancelled Order,,3559f814-05d6-4458-b4b8-4d67188240ac,,25/08/2023 16:00,25/08/2023 16:02,25-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
59552ae2-ca4c-4b33-a8ab-1e72df14071c,Outcall,Returns,Reverse Pickup Enquiry,,f63d3143-fc40-4d96-9ce5-446cc8e59f33,,25/08/2023 15:15,25/08/2023 15:22,25-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c46ed2a4-295a-4650-98e4-4bc130e20ec0,Inbound,Order Related,Order status enquiry,,86f294a7-28ef-4e23-b752-0e3889ab1a90,,25/08/2023 14:45,25/08/2023 15:29,25-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
00c012a3-3029-442f-b399-af52c8da3510,Inbound,Returns,Reverse Pickup Enquiry,Helpfull person ??,467de71e-d7df-4cab-8ec7-129cd6a279de,,25/08/2023 14:11,25/08/2023 14:13,25-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
57af11bd-1b9f-4a8a-b71d-07065a3d9f23,Inbound,Product Queries,Product Specific Information,Un happy vala option mandatory he vo optional hona chahiye,89e117a6-0f28-41b3-98b6-25a03908821f,,25/08/2023 12:39,25/08/2023 12:43,25-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
2e4c8ca7-ab5d-4262-adcf-f13cfb976b01,Inbound,Order Related,Order status enquiry,,c3eade21-3161-42b0-8afa-5f20c2449a19,05/08/2023 01:32,25/08/2023 01:04,25/08/2023 01:04,25-Aug-23,NANDED,LifeStyle,610,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,1
f3b8b8d1-0cb2-462b-a383-d52b9c30ad59,Inbound,Feedback,UnProfessional Behaviour,,93509e7a-6f94-46bf-86ea-eda4383d1c23,08/08/2023 00:54,22/08/2023 16:27,25/08/2023 10:56,25-Aug-23,AHMEDABAD,LifeStyle,624,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
01258a8a-39b4-49a1-aef8-48dfca452153,Inbound,Returns,Return request,,521f67ed-4af4-4624-b078-f6e4e5045dcc,,25/08/2023 16:34,25/08/2023 16:35,25-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
aa73d4ad-8801-464d-a457-ecde729e3d91,Inbound,Returns,Return request,,61fdc8d4-0eb0-45ad-bb98-8bef4d888273,,25/08/2023 21:05,25/08/2023 21:08,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e764e8b3-78a0-43bb-b610-47dd3e86c5de,Outcall,Returns,Return request,,5b8e2fb5-f9a4-46f8-84a2-54bb5a292b2b,,25/08/2023 16:35,25/08/2023 16:38,25-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
9a7bfc37-4fc5-4d80-a4dd-880a805b0eb6,Outcall,Shopzilla Related,Account updation,,38b641c3-eefd-4beb-9534-09e3c9d68798,,25/08/2023 12:42,25/08/2023 12:53,25-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
d33e045b-d342-4e58-8b5d-857c2725e0e8,Inbound,Payments related,Payment related Queries,,eb0b7751-3391-4968-bf2d-0838c8f916e2,,25/08/2023 12:33,25/08/2023 12:36,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
8ba81b20-9c01-48c0-bc43-da43d8bc9278,Inbound,Returns,Reverse Pickup Enquiry,The assistant is too peaceful and polite ??,77773a03-68cd-4da3-b9e0-ec8bcb26c9fb,,25/08/2023 14:35,25/08/2023 14:38,25-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
594ac571-f972-445e-994e-53c6911ace29,Inbound,Order Related,Customer Requested Modifications,Only improve delevery time when product out off delevery also every time customer agent number not attending call or out off reach.,adc9a574-7f8d-439b-9e76-59fa1c68b66b,,25/08/2023 14:32,25/08/2023 14:35,25-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
260a9c2b-a90a-413f-80e1-686551079588,Inbound,Returns,Reverse Pickup Enquiry,,cbab03f0-e9e1-4467-a40e-6b7d59cdeb59,,25/08/2023 13:21,25/08/2023 13:50,25-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
f1160866-8d3d-441b-a3b8-e802623cc53c,Outcall,Returns,Reverse Pickup Enquiry,,686200f2-f754-4c0f-bbe7-ecd1f828cfe2,,25/08/2023 15:00,25/08/2023 15:08,25-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,4
4dc00f7e-6df2-4e0f-aeb8-523e4d68b21c,Email,Returns,Return request,,b742da7d-414e-4914-ba34-634156d36d6c,,25/08/2023 16:19,25/08/2023 16:21,25-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
2bdb5df2-510c-4b1e-9a62-2fe3920686e7,Inbound,Returns,Fraudulent User,I am a busy guy and I don't like nagging on about my problems I just hope my problem is resolved quickly. The customer support agent was a great guy and I definitely feel much more hopeful about resolving my issue now,741b547a-53a4-4318-97e9-b85479831243,,25/08/2023 20:33,25/08/2023 20:34,25-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
05419b74-67e8-4552-9295-40e67ca895e2,Inbound,Refund Related,Refund Enquiry,,0cb6cb61-af14-4c29-b82e-edf8b8f22112,,25/08/2023 16:56,25/08/2023 17:07,25-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
1311bff5-5341-4891-9980-3e37cb50cd31,Inbound,Returns,Fraudulent User,,16fb53af-444d-410a-915c-abaa5b691ba9,,25/08/2023 20:43,25/08/2023 20:51,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d59479cb-42c1-4bc0-9e35-23a6fe3cd553,Outcall,Returns,Return request,,cc233671-d244-4984-9428-89c79e30b40f,,25/08/2023 12:58,25/08/2023 13:33,25-Aug-23,,,,,Sean Gay,Mia Patel,Olivia Tan,>90,Morning,5
17617916-c090-4fa6-9349-39851eeda8a1,Inbound,Order Related,Priority delivery,,cdd23ed8-c2a0-4d93-81db-3e38876b63b7,,25/08/2023 17:29,25/08/2023 21:15,25-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
994fea99-3ea7-4f07-8d42-f0623bcf3bec,Inbound,Order Related,Order status enquiry,Nice portion ,8abee4dc-ac9c-4bf9-8096-75a5631ac2ec,,25/08/2023 21:54,25/08/2023 21:54,25-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
9d71247d-d37b-4119-859b-543efeac21a0,Inbound,Refund Related,Refund Related Issues,,c5d2f591-7928-4d4f-8103-f4222e3ec3d5,,25/08/2023 17:54,25/08/2023 18:58,25-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,4
dc0a7feb-71a6-4cc8-b729-4830ec1ec4af,Inbound,Order Related,Delayed,"DELIVERY IS VERY DELAY , REST ALL OK",1c261928-c113-4e27-b527-a95dfed1e8d0,09/08/2023 09:11,25/08/2023 16:28,25/08/2023 16:32,25-Aug-23,MUMBAI,Home Appliences,599,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
6b2ef97a-65f2-42ac-91f5-ab5d1327c72b,Inbound,Order Related,Installation/demo,,cdfbfa06-e5b7-4c70-8463-c8d2ef7eabde,,24/08/2023 23:39,25/08/2023 06:20,25-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
6f9d1dd1-caeb-47e4-9b0c-54fe9263c9dc,Inbound,Returns,Reverse Pickup Enquiry,,442ac50d-b876-4d55-aca3-0238330498ee,,25/08/2023 10:57,25/08/2023 11:01,25-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
e5087a39-36bb-4a6a-97fc-d3e57edf502e,Outcall,Returns,Reverse Pickup Enquiry,,4a593999-1c0e-43ef-920e-de375b015502,,25/08/2023 15:36,25/08/2023 15:42,25-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
962680da-d44f-44dd-9929-19b75c0b2a09,Inbound,Order Related,Delayed,,278fa381-473a-4ed1-a9d5-2467fcef75e7,,25/08/2023 14:36,25/08/2023 14:37,25-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e2600fa6-227a-4a0d-85a8-8f8c98715934,Inbound,Refund Related,Refund Enquiry,Good,cd96b98a-b5b8-4ab9-b62d-1f03a6c253ec,,25/08/2023 10:35,25/08/2023 10:37,25-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
667f8352-50fb-433d-988e-f79b8b3a98e6,Inbound,Returns,Wrong,,86d4bfe6-c811-4b2a-b334-a3a59d6eeb5b,13/08/2023 17:22,25/08/2023 08:08,25/08/2023 08:13,25-Aug-23,BILASPUR,LifeStyle,5259,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
004cbf82-944a-4bc3-9059-ba8447fa371b,Inbound,Returns,Fraudulent User,,1cb945e7-67eb-4677-a62b-b6e0f0c21bae,,24/08/2023 23:12,25/08/2023 13:31,25-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
d7675bd7-466e-44cf-a82f-91fde52c4c68,Inbound,Order Related,Order status enquiry,,cc3599ff-e90b-4833-bf43-3c7aa05e1761,,24/08/2023 21:40,25/08/2023 09:28,25-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
42340450-93e1-49f7-907e-e04c247bfac2,Inbound,Product Queries,Product Specific Information,Your voice awesome ?? ,865bf2bc-c269-4c94-9a5b-e189aad2a181,,25/08/2023 08:30,25/08/2023 08:32,25-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2bb75581-552d-42c7-9603-4b9b820bfc92,Inbound,Returns,Service Centres Related,,237dd242-9bc4-4f0b-86fd-3186b6141ea3,,25/08/2023 21:09,25/08/2023 21:11,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
1c89a0c2-7e6c-48f6-92dd-62817effb870,Inbound,Cancellation,Not Needed,Poor sarvice,e27879c0-7455-454a-85d1-b45f41e5f1a7,,24/08/2023 21:44,25/08/2023 02:06,25-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
545293d0-20f7-4742-b14a-c7cd8c727a13,Inbound,Order Related,Delayed,Shopzilla Delivry are so late.,d12cfaa6-5fae-426d-befd-9587635ad9c9,,25/08/2023 14:52,25/08/2023 14:53,25-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
40bdaf34-779c-4282-83be-fad9083818e8,Email,Returns,Return request,,e9979e02-1424-44c7-8a37-0ff730c491bd,,24/08/2023 17:59,25/08/2023 16:04,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
48bd459e-6aa7-4f1b-a65f-d26059e435ac,Outcall,Returns,Return request,Give regional language like telugu ,ae6cc814-6359-4def-ac86-b938d62fc643,,24/08/2023 17:51,25/08/2023 12:22,25-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
78bf2606-c358-4a7a-87c6-2e63974ef531,Outcall,Order Related,Order status enquiry,,a016a341-0b61-4700-941e-6aff3b1ba035,18/08/2023 19:47,25/08/2023 16:49,25/08/2023 18:40,25-Aug-23,RAIGARH(MH),Mobile,27999,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
1e5000a5-273e-43a0-a72f-f2f7cc991d6f,Outcall,Order Related,Priority delivery,,93735acb-75d6-4278-8396-db70a7037603,,25/08/2023 16:48,25/08/2023 16:49,25-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
6a6d1ca8-efc1-49a5-a220-f4625951cf2e,Inbound,Order Related,Installation/demo,I will not buy any product from Shopzilla again because I'd ordered a product 2 times which I had to return everytime and after that I have to take refund for the product Shopzilla sucks but the customer support is good,fc6424b7-bfcc-40d9-b04c-8be19aeaa7f0,,25/08/2023 09:48,25/08/2023 09:51,25-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
de5b3e16-f415-4a38-9ed2-595330b72b4e,Inbound,Payments related,Online Payment Issues,,6a9067da-0b6a-48a6-806a-a8b430add7fc,,25/08/2023 12:42,25/08/2023 12:45,25-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
c49c65df-a60c-4eec-b0dd-9ff81016fb36,Inbound,Returns,Return request,Very good,f22992fd-d8c9-497f-8af7-a65b9eb8255c,,25/08/2023 14:48,25/08/2023 14:56,25-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
135d259e-4cc9-4956-80d3-e59514ab1e54,Inbound,Returns,Fraudulent User,,e2342a21-9ff1-46b5-a025-a6ca1cd9cdb6,,25/08/2023 19:54,25/08/2023 19:55,25-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,4
c52641c2-9244-41d9-a555-a6ffba188a53,Inbound,Order Related,Invoice request,,f853c916-233b-4595-a274-c465bb696a41,,25/08/2023 21:05,25/08/2023 21:15,25-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b1c2f436-730c-4db1-8447-a7aaeb072427,Outcall,Order Related,Delayed,I have faced worst experience of purchase. From I ll not buy from Shopzilla. ,76c2582c-db9b-43be-9007-3a7159c08a82,22/07/2023 16:12,25/08/2023 09:55,25/08/2023 10:04,25-Aug-23,GAUTAM BUDDHA NAGAR,Furniture,9499,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
c3a82c25-700a-4be3-885b-6a239028495f,Outcall,Returns,Fraudulent User,,f97d8330-782a-4019-bfa5-6fe7c3428d85,,25/08/2023 21:44,25/08/2023 21:46,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
65082526-bdaa-42e6-95e1-1d87d65b5591,Inbound,Returns,Reverse Pickup Enquiry,,df8fa476-f496-4df1-882e-f72d1612b938,,25/08/2023 17:38,25/08/2023 17:41,25-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
45c24879-8a97-4abb-9330-91d2c58e553b,Inbound,Shopzilla Related,General Enquiry,,6269fbe0-c025-4352-a3d8-5bab07791006,,25/08/2023 12:28,25/08/2023 12:42,25-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
3aceb6f7-a6f2-4b51-9302-b38baec04120,Inbound,Payments related,Online Payment Issues,,dc444258-3ee5-442d-90b0-a68366857130,,25/08/2023 20:38,25/08/2023 20:40,25-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
7b29d3d2-6da4-4194-8e68-34d8d52fc875,Inbound,Returns,Reverse Pickup Enquiry,,8be0584e-b829-4210-80c0-1f591a848b41,,25/08/2023 10:28,25/08/2023 22:00,25-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
ab2ed0c9-4cdb-4949-a6e8-31db3550e357,Outcall,Returns,Reverse Pickup Enquiry,,f533e342-3588-498c-a756-abf34f9781fb,,24/08/2023 16:41,25/08/2023 19:08,25-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
6ded1b20-ccad-490d-a682-a28343314843,Inbound,Returns,Reverse Pickup Enquiry,,71e0c8c9-7d50-4dfb-a7fe-ea0b0bd46dc0,,25/08/2023 12:34,25/08/2023 12:37,25-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
28334546-a961-4b3b-9404-d134bff4e891,Outcall,Returns,Reverse Pickup Enquiry,Right ?? best supported,cda2874e-a395-4a53-90ef-df29827d482f,,25/08/2023 23:01,25/08/2023 23:02,25-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,3
e972a0f7-86b3-4a60-8f33-77e71edea7b8,Inbound,Refund Related,Refund Related Issues,,b5a029b7-a4fa-4cd3-a855-fff7ca0f5919,,25/08/2023 14:02,25/08/2023 14:19,25-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
3fff84f3-e5e7-4d9b-8ad6-bbf5ff9ad334,Inbound,Returns,Reverse Pickup Enquiry,,9d932600-d708-43af-9c73-1c663d627d17,,25/08/2023 15:48,25/08/2023 17:04,25-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
51310310-5e13-4e99-88ac-8c85d00f857c,Inbound,Returns,Wrong,I has to open Google and many other options just to connect with a human. It would be good if the instructions or no are readily available ,6a59e7bd-477f-40b5-9522-ec737e50cf41,,25/08/2023 14:14,25/08/2023 14:15,25-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
0bc7ac52-d40f-40fe-bf79-88a1efc96dd4,Inbound,Order Related,Invoice request,,8131f48f-c2d1-43a3-8405-6aed81f26315,,25/08/2023 08:26,25/08/2023 08:29,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
bd3ebf57-606f-4156-91bd-d6bfbaf8fbf8,Outcall,Order Related,Delayed,,73be4ea7-d8fb-4608-8712-47f636880da7,13/08/2023 09:14,24/08/2023 20:19,25/08/2023 01:20,25-Aug-23,NEW DELHI,LifeStyle,474,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
43b3e88f-c430-48b1-b046-61451e725229,Inbound,Order Related,Invoice request,,d96b1164-2d68-49b5-b078-1bfdfa7913a9,,25/08/2023 08:10,25/08/2023 08:14,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
106f374c-52ae-4490-88d5-3c571d643685,Inbound,Returns,Damaged,,878e1932-44d6-4eb7-8c9e-9edd3cbc13cf,,25/08/2023 07:09,25/08/2023 07:11,25-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
4d7cad02-014f-43b6-9682-cbffd6e26c75,Outcall,Returns,Return request,,d989976b-08fd-4ddf-aa9c-3e71b621f7db,,25/08/2023 10:29,25/08/2023 12:00,25-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
2c5b03ff-501e-476c-b9a9-a709e8184721,Inbound,Returns,Reverse Pickup Enquiry,,dee76f59-e80b-4272-a20a-f9e28f74d7fe,,25/08/2023 22:15,25/08/2023 22:53,25-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
a91a98d8-c710-4ea2-a019-a6af9d2c039e,Inbound,Feedback,UnProfessional Behaviour,,f21ece10-c291-49ee-8e71-abb437523df2,,25/08/2023 15:41,25/08/2023 19:01,25-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5302fd66-4d3e-4449-9c8e-b91eb99e7ac2,Inbound,Returns,Reverse Pickup Enquiry,,cdfd0232-f5a0-450d-95a5-6a33a0fb3060,17/08/2023 22:55,25/08/2023 16:54,25/08/2023 17:01,25-Aug-23,BANGALORE,Electronics,24490,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
b2ff5500-999f-4fea-b8c5-7082e0a77d67,Inbound,Product Queries,Product Specific Information,Solve my concern ,dc91a6a9-e599-44d1-b97f-26734201547c,,25/08/2023 18:38,25/08/2023 19:51,25-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,1
fffb9fd7-3323-4ec6-9deb-c80d14b0d1ec,Inbound,Returns,Reverse Pickup Enquiry,,92b6a781-45de-4f9e-8bec-7ba39f116fe3,,25/08/2023 17:34,25/08/2023 17:42,25-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
085e5381-c4e4-45e2-82f9-e651f8268bd0,Inbound,Order Related,Priority delivery,,8aa08c21-54ca-483e-bc8a-2c20832bf987,,25/08/2023 13:22,25/08/2023 13:23,25-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
ebb7ee84-631d-4783-a5d7-a0d1c21eaeba,Inbound,Shopzilla Related,General Enquiry,Thankyou for solving my problem ,4ba6c772-43c0-46c6-a8d8-52aee0f42541,,23/08/2023 22:29,25/08/2023 18:57,25-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
811331bc-5856-4b9c-aeb6-d69199ffbeb4,Inbound,Cancellation,Return cancellation,complete satisfaction ,e7498386-a9e4-4765-aebc-5ed45e94ec58,,25/08/2023 08:07,25/08/2023 08:19,25-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fe65ecc4-81e4-4daf-b06a-f37ad932c83a,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,5c615bb0-2d1e-4982-a71b-67ba7eac1d79,,25/08/2023 15:58,25/08/2023 15:58,25-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
99e7ec44-3b62-45a5-9430-a66bdeab9239,Inbound,Order Related,Delayed,Good person ,3a3aeb65-4043-4fdf-9138-f59eeb30bcd9,,25/08/2023 19:18,25/08/2023 19:24,25-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
c9d2a7c9-0c7b-49e3-a4d8-573210b3a26c,Inbound,Payments related,e-Gift Voucher,No,7f50d12d-3861-45ca-b4aa-549939dca56f,,25/08/2023 17:29,25/08/2023 17:29,25-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
ac1553ab-596a-44a3-a9df-3926a61d713c,Inbound,Order Related,Delayed,,99d453ed-10ae-4f85-b579-77ab276ce1e6,,25/08/2023 17:22,25/08/2023 17:25,25-Aug-23,,,,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,4
72c86854-ded6-4b74-8aa0-c7e3a2ab7712,Inbound,Returns,Wrong,,ae7c1418-62c5-4196-8164-d83290cdec4f,,25/08/2023 12:03,25/08/2023 12:04,25-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
3f7cf73c-6a89-4984-a257-b5dd5c4327ae,Inbound,Returns,Return request,,ba296c3b-e29e-4816-93ab-03b10f377944,,25/08/2023 08:06,25/08/2023 08:53,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
1b3205e8-77ff-4d48-b841-f1aa96005efa,Inbound,Returns,Reverse Pickup Enquiry,,46283e4a-6c86-40cb-b0c7-80ef1dd16086,,25/08/2023 12:23,25/08/2023 21:45,25-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
be180d40-764d-4f1b-90d5-79df0dc91711,Inbound,Returns,Return request,,576f466e-7249-425f-8987-c15b0bdb7edd,,24/08/2023 18:03,25/08/2023 06:50,25-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
63515ad4-6974-4683-89fd-bd65de7229db,Inbound,Returns,Reverse Pickup Enquiry,,3f46d546-6a55-4512-b9a8-f5b288cd4fd5,,25/08/2023 16:28,25/08/2023 16:30,25-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
abdd69d3-35e0-4edf-b3fb-d583fe71cb9e,Outcall,Returns,Reverse Pickup Enquiry,,3709a03c-0f91-4647-b302-10568d1ff5f2,,25/08/2023 23:10,25/08/2023 23:13,25-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
873d502d-f090-413f-8b7e-3f2e149389ed,Inbound,Returns,Reverse Pickup Enquiry,,f4cd2e37-e9b4-4907-a703-777dc2c089f5,,25/08/2023 19:17,25/08/2023 19:19,25-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
56652e17-2b3d-4fe7-8049-89953d41f873,Inbound,Shopzilla Related,Signup Issues,Resolved the problem very soon as possible as ,2838182e-8eef-45e8-8bf1-730a6d653523,,25/08/2023 00:41,25/08/2023 00:42,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
b7cc6354-25b8-440d-a0a4-0f228a5b1174,Inbound,Shopzilla Related,General Enquiry,Please call me ,28e08cd6-2643-41b1-8222-b2f09798ef80,,25/08/2023 09:13,25/08/2023 09:17,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,1
8970a34f-8eec-4b1e-b5de-907309ddb415,Inbound,Payments related,Online Payment Issues,,47c92a4c-0e1f-42df-bb90-9749ecf9d88f,,25/08/2023 13:08,25/08/2023 14:45,25-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
4ca4513d-f285-4bc0-baf7-b4699612d73c,Inbound,Returns,Reverse Pickup Enquiry,,aa5ff5e6-88f2-42cd-8678-955035c13bd8,,25/08/2023 14:44,25/08/2023 14:48,25-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b5b1fee7-379a-431a-8420-586ded26265a,Inbound,Order Related,Installation/demo,,eb03f455-d967-4136-a5d0-3d89f6450c1b,,25/08/2023 16:56,25/08/2023 17:55,25-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d916c4e6-0641-4193-b304-05bae695a931,Inbound,Returns,Return request,Verify Wrong Seller,5f38b5de-ca07-4c80-b8f7-602586eb3c77,,25/08/2023 18:53,25/08/2023 19:08,25-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
e535d7e8-2860-4379-995f-b63b7d098861,Inbound,Returns,Fraudulent User,,3e2c8700-d796-407f-849f-0f021eb7fcff,,25/08/2023 19:46,25/08/2023 19:47,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
d8af132e-1a92-433b-82ba-da65674e32af,Inbound,Order Related,Installation/demo,Bahut badhiya ,80cbf157-35ed-409f-9ce1-01dc8684c2ae,,25/08/2023 15:25,25/08/2023 15:29,25-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
8450a612-29fc-4436-95b5-7d15f0217f8f,Inbound,Order Related,Order status enquiry,Excellent explaining madam super?? 10/10 rating,377ec4e9-7f1e-44a0-b6b5-f32e1fd056c3,,25/08/2023 08:10,25/08/2023 08:29,25-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
9a7b39ce-430d-4430-9deb-e01462720d91,Email,Returns,Fraudulent User,thanks for the help,fde8d65b-2c2b-4373-a69b-94d08624ec84,27/07/2023 20:01,25/08/2023 19:01,25/08/2023 19:08,25-Aug-23,SEONI,LifeStyle,2899,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
3ae8223c-e33a-4f92-ab80-c1c77830a385,Inbound,Returns,Reverse Pickup Enquiry,,b1e330d0-86c4-4558-8b0b-441693242f7b,,25/08/2023 21:55,25/08/2023 22:02,25-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
fcbf0914-34ad-47c2-bc6c-337c79a87f09,Inbound,Feedback,UnProfessional Behaviour,,08370aee-7f3e-478d-8420-e5c5dd3eb98a,,25/08/2023 20:52,25/08/2023 20:53,25-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
0ce8b1ec-b916-47d3-bed3-88c9212a0d0f,Inbound,Order Related,Installation/demo,,6bb86aaa-58bc-4847-854c-1114445e0cdc,,25/08/2023 20:34,25/08/2023 20:36,25-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
420c4550-c01b-443b-ad1d-15a5f7e6061e,Inbound,Returns,Missing,,a9857db0-1ec5-4213-806c-76029ee848db,,25/08/2023 09:04,25/08/2023 13:49,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e507c6d3-3040-407f-b47e-436ed9db8102,Inbound,Returns,Return request,,0d4191bf-b61f-4bd5-8f0f-00fd9a3fb612,,25/08/2023 12:31,25/08/2023 12:32,25-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
24419ef6-cf7b-4690-9c2d-2d19c6c953f1,Inbound,Order Related,Delayed,,4ac2d7d1-c2f5-4aed-8da4-b6c69281ec7b,,25/08/2023 17:13,25/08/2023 17:14,25-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
3c31a9d4-36cf-4865-b7b9-eb39cb161ac9,Inbound,Order Related,Order status enquiry,Then agent was good in a communication ,ccbe2859-577c-4c6e-b752-e1a444a3128c,,25/08/2023 20:56,25/08/2023 20:57,25-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
76bea346-554e-41fd-b5c6-f255da2567f7,Inbound,Order Related,Seller Cancelled Order,,75825c16-e565-4375-98a5-96befa41807b,,25/08/2023 18:03,25/08/2023 18:15,25-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4ee5e49a-864c-49a9-9fe0-34a581c66fb5,Inbound,Returns,Missing,,1bd095b4-e13e-4df2-bff6-3b84921b41d7,,25/08/2023 17:03,25/08/2023 17:06,25-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2780f4f3-128d-4ca9-9611-e10d1c80c317,Inbound,Returns,Reverse Pickup Enquiry,,c76fb1f0-3623-402d-b8ae-0a498139c199,,25/08/2023 09:52,25/08/2023 09:52,25-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
379d0ee1-40a1-4d64-a145-4fb62588a0ed,Inbound,Returns,Service Centres Related,,c104310b-e75a-4bc8-ba46-a11e20bfe6b5,25/09/2022 17:06,25/08/2023 13:56,25/08/2023 14:01,25-Aug-23,JAMNAGAR,Electronics,999,,David Smith,Nathan Patel,John Smith,>90,Split,5
3983853d-8ffd-4ba8-ad7f-dcccd53978ba,Inbound,Refund Related,Refund Related Issues,,5091a451-6df9-46bf-9a52-825b75a1e9d6,19/08/2023 15:45,25/08/2023 16:03,25/08/2023 16:05,25-Aug-23,KOLKATA,Mobile,7099,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
72d53d0e-81a2-4ab4-99e0-0607a38e23cf,Inbound,Returns,Exchange / Replacement,,c8935eb9-c30f-427b-ac5c-13854b1a4dfd,,25/08/2023 15:40,25/08/2023 15:43,25-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
d1a91126-06b1-46ae-a64b-ffc24f0e148c,Email,Returns,Reverse Pickup Enquiry,Helpful,015546df-d62d-4b7b-9c99-612fcf835664,21/07/2023 13:34,22/08/2023 13:02,25/08/2023 07:43,25-Aug-23,SHIRPUR,Home,2298,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8515ea42-3e72-467f-b732-03026aa47333,Inbound,Returns,Reverse Pickup Enquiry,Good ,4d0f015f-541f-4708-908c-b09cc98b4fe6,,25/08/2023 08:08,25/08/2023 08:13,25-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
cba76708-6a81-4fac-9150-d8218fbd10ab,Inbound,Returns,Reverse Pickup Enquiry,,90e9f184-39c4-4e79-82ba-ee7a67eae950,,25/08/2023 16:33,25/08/2023 16:34,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5f0d8635-d8e9-46bd-8fd0-64a762a932cd,Outcall,Order Related,Seller Cancelled Order,,f768be7f-8d94-4635-ab5c-331b713211c7,,25/08/2023 14:30,25/08/2023 15:04,25-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
705acd4c-b190-4e55-b361-8984866966e0,Inbound,Returns,Reverse Pickup Enquiry,,82a60605-1379-4055-932a-eccc0c86f377,,25/08/2023 00:33,25/08/2023 23:32,25-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f1bfbcd6-b99c-47c5-bae5-23adede13772,Outcall,Returns,Return request,,2137b0d3-5f8a-4205-b0d9-fb023a937c81,,25/08/2023 18:00,25/08/2023 18:04,25-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
b76cc94f-7910-46d5-bb33-3e979bc4f4e1,Outcall,Order Related,Invoice request,,bab78821-3ff4-48cd-b706-45fc149074db,,25/08/2023 13:18,25/08/2023 13:33,25-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
1ba392a2-b661-4705-bd2c-3fe0581f2159,Inbound,Returns,Reverse Pickup Enquiry,,663d1bb4-1c84-473c-bed7-71af21318a72,,25/08/2023 13:08,25/08/2023 13:18,25-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
93f9e642-b8b6-4328-aef6-bb729dcbe349,Email,Offers & Cashback,Other Cashback,,4b0b7530-e5d1-4258-9ef6-6bfd1861352d,,25/08/2023 08:08,25/08/2023 08:35,25-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
0723012e-9517-41f3-a57f-30a7671c8b97,Inbound,Order Related,Delayed,Mt sister ordered rakhi for me but due to your worst service i haven't received the order ,7689aaca-e086-4584-adc4-a18d45d4e65d,,25/08/2023 10:23,25/08/2023 10:43,25-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
375afbcb-705b-4d1d-b594-5eeb38c558ee,Inbound,Returns,Reverse Pickup Enquiry,,0b1e7a93-182c-44b4-b206-bdd9e54fc4ac,,25/08/2023 21:08,25/08/2023 21:10,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
38220821-d2a0-423e-9cb9-7e2922d51be3,Inbound,Returns,Reverse Pickup Enquiry,,6e8ff404-6802-4598-927c-2b173681a825,,25/08/2023 16:57,25/08/2023 17:21,25-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
86954a85-324b-4421-a6f8-1bb298319440,Inbound,Returns,Return request,Very bad policy ,d3963c31-ef51-4e9b-b10b-026d86811cba,,24/08/2023 19:44,25/08/2023 10:57,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
9f505e73-eb0c-49ff-8d46-8cacd11b802d,Inbound,Returns,Reverse Pickup Enquiry,,83ddf042-a0bd-4ac8-8549-89379d5e552b,,25/08/2023 12:42,25/08/2023 13:56,25-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
7f3dd09a-1c9a-40c9-a701-38e8dba074bb,Inbound,Order Related,Order status enquiry,,5dc77d0b-1121-4694-bdeb-434f324d4bd6,,25/08/2023 18:02,25/08/2023 19:08,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
0a327f64-3dab-48b5-966c-07a055add366,Inbound,Returns,Reverse Pickup Enquiry,Don't disappoint customer from frod sellers,c0c5bb3c-0339-42b4-a26a-4c30d5e9dbf7,,25/08/2023 17:36,25/08/2023 17:59,25-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9a9cb2fc-889a-4e58-9c65-6bfb46058a87,Inbound,Order Related,Order status enquiry,,787fd4bf-2215-4730-b297-cd5487c4565c,18/08/2023 06:54,25/08/2023 11:44,25/08/2023 11:54,25-Aug-23,SURENDRANAGAR,Books & General merchandise,2850,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
b5e3362b-7558-4207-81d8-96c6c683cbba,Inbound,Returns,Damaged,My issue not yet resolved and our customer service are advising me to contact the brand for resolution . Which is a senseless thing . How can a product will be damaged within 2 days of purchase from your Shopzilla . Meaning your are selling fake products to customers and robbing customers and promoting yourself as a  \u2019s number one E-commerce site .if your are not able to resolve customer issues then shut  everything. Don\u2019t blame customers for your hell  mistakes. ,3583381a-4773-45b0-a48f-870692c7c802,12/08/2023 17:05,25/08/2023 10:17,25/08/2023 10:42,25-Aug-23,NIZAMABAD,Mobile,129999,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
76cdabf5-3db4-4242-bc62-0b2532673787,Inbound,Order Related,Order status enquiry,,72e6d64e-feda-413d-9af1-5dd21de4e5cc,19/08/2023 14:55,25/08/2023 17:04,25/08/2023 17:04,25-Aug-23,MUMBAI,Furniture,1750,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c4025e8a-be67-48f3-bfb7-b5cf09706de2,Outcall,Returns,Wrong,,d3dc6862-8444-4580-b5c8-9d56922b4121,,25/08/2023 13:51,25/08/2023 13:55,25-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
84dc5874-a52c-4756-8d74-27c1d989abe2,Inbound,Returns,Reverse Pickup Enquiry,,48412550-482d-47a5-8b29-02b69c068bc5,,25/08/2023 10:38,25/08/2023 10:39,25-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
214822ce-93b1-40eb-b401-cb7664e8ea1b,Inbound,Order Related,Seller Cancelled Order,,f6a59456-375d-4a68-978a-1b8c258b97d0,,24/08/2023 11:06,25/08/2023 11:05,25-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
a3198709-9697-4840-9e4e-6814886bbd5a,Inbound,Order Related,Order status enquiry,Chutiya h ye,fc5c75ae-c791-464a-96e9-927804524a57,,25/08/2023 15:43,25/08/2023 15:45,25-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
194d3e32-f54c-4f23-abcb-1e9539440215,Inbound,Order Related,Order status enquiry,Behaviour of Customer exicutive manager is very good.,86f337b4-1a06-4dcc-90b4-c123758c67f8,,25/08/2023 19:21,25/08/2023 20:02,25-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3c910fca-1e51-41dc-9ab6-334491a3df3e,Inbound,Returns,Fraudulent User,,774de974-1e1a-4688-8bb3-d6f671372b86,,24/08/2023 22:12,25/08/2023 10:24,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
6dc876c9-94bb-46d3-ae32-e0912b2e92b2,Inbound,Cancellation,Not Needed,,d9bffeb3-dc43-4db3-b616-6e4d322f3be0,05/08/2023 20:13,25/08/2023 20:24,25/08/2023 20:26,25-Aug-23,WARANGAL,Electronics,699,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a5cc842e-b1d2-44e4-874c-98f7da76e367,Inbound,Refund Related,Refund Enquiry,,89a37f60-fdc6-426e-862b-4cc19d23a183,,25/08/2023 16:02,25/08/2023 16:04,25-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,4
508f3e60-965a-4b7b-b9a4-516392936932,Email,Returns,Reverse Pickup Enquiry,,1eac9070-b609-4017-86b9-5cd1bdc5ef6b,16/08/2023 15:36,25/08/2023 14:09,25/08/2023 15:00,25-Aug-23,RAWATBHATA,LifeStyle,329,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
0f60a565-d376-4f9e-b535-adeac2e8b88b,Inbound,Order Related,Seller Cancelled Order,,13be932c-9de5-4d16-918e-20d2d3c8043e,,25/08/2023 18:54,25/08/2023 19:03,25-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
0da3e491-4506-4c36-94e7-d03fd4a852f5,Inbound,Order Related,Installation/demo,,ecf25552-017f-4371-9655-854f78aafc63,,25/08/2023 15:15,25/08/2023 20:12,25-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
ae37cfee-987e-42f4-a49b-86b65963b703,Inbound,Order Related,Order status enquiry,Very good girls ??,45fde3ea-3b77-4547-90d9-5054e373bdc4,,25/08/2023 16:45,25/08/2023 16:46,25-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,4
3a2cc78b-5c4a-4465-9705-41e7f7869d31,Inbound,Returns,Fraudulent User,,6bbd4125-048d-41fa-9e82-afd6543002bf,,25/08/2023 19:48,25/08/2023 19:53,25-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
998708a4-6050-4067-887c-8a8cf2a3cbed,Inbound,Returns,Reverse Pickup Enquiry,,0b3cfc40-7cfd-4f4e-b3b6-6147e32d8110,,25/08/2023 15:53,25/08/2023 18:03,25-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
cc1ed825-eab4-4475-acdb-3a56e8cca0e8,Inbound,Returns,Exchange / Replacement,,8a64bb29-6575-41c5-831a-9f7d6cdc9bed,,25/08/2023 00:27,25/08/2023 09:04,25-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
0d8378ce-ed24-4217-b9e0-313c5d083970,Email,Returns,Reverse Pickup Enquiry,very nice,0c3f96f1-41de-4b24-8a29-ae5a85ab8e20,,24/08/2023 23:46,25/08/2023 04:39,25-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
5e401512-78ec-43da-a8fc-140ea5b41c07,Outcall,Cancellation,Not Needed,,b91e9bec-f9ed-40a5-87cc-5bacb54fa2e0,,25/08/2023 17:04,25/08/2023 17:14,25-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
0c9146c4-4d05-429d-8fda-ef5472a5428e,Email,Order Related,Delayed,,83ea8b02-ef9c-4011-a9e5-cb672f5da1b0,02/08/2023 17:48,24/08/2023 22:35,25/08/2023 08:22,25-Aug-23,SAMASTIPUR,Books & General merchandise,25,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
468e500c-893c-4737-9fe4-11297eedbfaf,Inbound,Order Related,Delayed,,a739dc30-a8a7-4fd7-90d0-9b54e19a421b,18/08/2023 12:10,25/08/2023 11:11,25/08/2023 14:44,25-Aug-23,CHENGALPATTU,Books & General merchandise,28,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
e38acd8d-b73c-47c4-936b-a1f6b6015906,Email,Order Related,Delayed,,da7ef14b-9dd1-4a29-a9ad-30454bb28061,13/08/2023 18:28,25/08/2023 19:52,25/08/2023 20:18,25-Aug-23,GUWAHATI,Books & General merchandise,223,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,1
be32bf66-d0d0-4020-b546-7a27a0db0310,Inbound,Shopzilla Related,General Enquiry,Helpline service best ,dd4bca71-eb38-4ed5-8500-643065ca8290,,25/08/2023 18:26,25/08/2023 18:29,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
54829ff2-9076-4590-9534-4e7d42d5fb90,Inbound,Returns,Reverse Pickup Enquiry,,43d74db9-719e-40a7-88d5-e8b24a35b168,,25/08/2023 10:05,25/08/2023 10:24,25-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
9464bf25-d6a7-479a-9380-cee9039d5340,Outcall,Returns,Service Centres Related,Very very good,7e76d4f1-7d6c-4a10-979a-289f4a39ec64,,25/08/2023 10:39,25/08/2023 10:42,25-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
2c07100b-f874-4321-93d4-57b31fe7ce58,Inbound,Order Related,Seller Cancelled Order,If order is cancel then send interest amount of order also,f4018820-634f-4c69-88ad-8eaaa848aab8,,25/08/2023 10:15,25/08/2023 10:30,25-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
237ddb46-dc48-426b-bb92-dcc6680209a1,Inbound,Returns,Reverse Pickup Enquiry,,42daf316-a4f8-418d-adb4-8bbf05557ca2,,25/08/2023 15:25,25/08/2023 15:40,25-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
975a5fb8-d68e-4513-9250-cd6fbf3188b7,Inbound,Offers & Cashback,Instant discount,,e5c8dd11-6461-44e2-abe1-8122ca4cd9be,,25/08/2023 21:24,25/08/2023 23:18,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,3
2732a021-a9f1-4b99-bc48-6bead7e7dc24,Inbound,Order Related,Priority delivery,Very good ,2689de53-0b6a-4139-a841-c471e15705ff,,25/08/2023 00:22,25/08/2023 00:23,25-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
49563821-03fc-4f3c-843c-21c3ab60d8fa,Outcall,Refund Related,Refund Enquiry,Ch,abc6f778-760f-4158-b8c7-f2700d1a9e1e,,24/08/2023 17:24,25/08/2023 06:29,25-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
ea40fe23-e8d0-4bea-b3be-a3a6edb46006,Inbound,Cancellation,Not Needed,,7d5b904a-0186-43e6-87ea-2a3df19cfb51,16/08/2023 11:33,25/08/2023 12:21,25/08/2023 12:22,25-Aug-23,GAYA,Electronics,3134,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
d674d0e6-063c-475b-b7de-9aeeed6f58c5,Inbound,Feedback,UnProfessional Behaviour,,8fdb335f-8945-41e6-96fc-5dd64ab7be43,,25/08/2023 14:04,25/08/2023 14:05,25-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
34d3bc87-f6c7-44ce-8881-99ae0bd69b0b,Inbound,Returns,Reverse Pickup Enquiry,,ea756a6e-20ac-40dd-bb84-84775f4e28dd,,25/08/2023 14:10,25/08/2023 19:23,25-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
c5d13bd9-e955-4d97-bf05-86f940f870cc,Inbound,Returns,Return request,,c9365ba9-c8f8-4160-851d-0fadf08f04f2,,25/08/2023 21:27,25/08/2023 21:28,25-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,1
3e604c70-56da-401d-871f-bbb4312ab2b7,Outcall,Order Related,Delayed,,4f03e094-35c9-436c-8d0f-92b941667de3,,25/08/2023 19:59,25/08/2023 20:05,25-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
cd4dca18-6c20-4fb0-a5df-c8d4e231bdfd,Inbound,Returns,Reverse Pickup Enquiry,,151a446c-bbfd-4ad9-8977-bf23d289c431,,25/08/2023 18:36,25/08/2023 19:02,25-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,4
4bb32439-81f5-4438-85f3-4ef555d26e48,Inbound,Returns,Reverse Pickup Enquiry,,eca63b41-7dea-411c-8e47-a5712eb65f39,,25/08/2023 14:04,25/08/2023 14:09,25-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
c93cd26d-cd06-4887-9d86-d77f1a0300f4,Inbound,Returns,Reverse Pickup Enquiry,,61129f94-01bd-4f6c-a32a-437a45b47f34,,25/08/2023 10:43,25/08/2023 10:49,25-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,4
097b0fc9-5b91-4a12-8da1-0c49784c81e9,Inbound,Payments related,Payment related Queries,,1db5f85b-351c-425d-8ff6-b609eaa8dee3,,25/08/2023 07:43,25/08/2023 10:35,25-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
ce2944af-2c41-4178-8633-e24a707b25cf,Inbound,Returns,Reverse Pickup Enquiry,,1194e1f7-3db0-405c-b92a-6ecfe951acc0,,25/08/2023 14:44,25/08/2023 14:45,25-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
e4f6a9c6-959f-4abd-9aa6-67a1c1cf854f,Inbound,Returns,Reverse Pickup Enquiry,5,f738734c-be39-489a-a426-b09d9f1b1240,,25/08/2023 20:48,25/08/2023 20:55,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
5d377912-6352-433b-ba3e-f8c3c04e772d,Inbound,Order Related,Order status enquiry,,dd8d3e48-16d0-469d-9fe6-beb3ae691b91,,25/08/2023 22:11,25/08/2023 22:11,25-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
e4054b99-abaf-491b-8f3f-38ec2f3488d4,Inbound,Order Related,Order status enquiry,,d9933836-4cd8-4354-9623-0b892cd12a6d,10/08/2023 01:18,24/08/2023 22:22,25/08/2023 01:00,25-Aug-23,PATNA,Furniture,615,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
35692039-3e58-4b1c-a948-dd9542de5688,Inbound,Returns,Reverse Pickup Enquiry,,367b2b37-82ff-4f78-9ff7-dfec27f9563b,,25/08/2023 18:38,25/08/2023 18:40,25-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
005990cc-6ffd-4fb1-aecb-cfb25b3a0e4c,Inbound,Order Related,Delayed,,1fd2d2bf-711e-449c-85bd-1d874ec3c461,,25/08/2023 15:48,25/08/2023 15:52,25-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,4
487072ae-bd0a-47f8-b420-6ca72d94482d,Outcall,Returns,Return request,,f16aa9f5-4fdb-4c28-83ec-6b93102b2c07,,25/08/2023 20:30,25/08/2023 21:15,25-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
40716bb5-46ca-4943-9c12-f075e3f6aecf,Inbound,Returns,Return request,,5f31b10a-e7f9-491d-b29e-5c5f413dc082,,25/08/2023 17:32,25/08/2023 17:34,25-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
0dc857ed-95ee-4060-872a-bed65ea985c2,Inbound,Shopzilla Related,General Enquiry,Great ,9ff5a2dd-27b2-4d54-94db-a25ee5b08ccc,,25/08/2023 12:34,25/08/2023 12:54,25-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
c8cb5732-777c-4df7-888c-7fd8da16e26d,Outcall,Order Related,Order status enquiry,,a4570b80-411a-4bb9-b9c9-42d8b02454f6,,25/08/2023 14:06,25/08/2023 14:23,25-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
16878714-8ce7-4447-a49c-933bad3d9688,Inbound,Returns,Fraudulent User,Customer service executive should be technical sound.,601fb8dd-30dd-4be3-bb70-9f142610b725,,25/08/2023 19:25,25/08/2023 19:59,25-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,3
ac3f70ea-03f9-4964-b456-da67efee28bd,Inbound,Returns,Reverse Pickup Enquiry,,0d920830-93b1-4b67-a6d7-5320ca3fd431,06/08/2023 20:58,25/08/2023 20:28,25/08/2023 20:39,25-Aug-23,DHENKANAL,LifeStyle,551,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,3
fc77f835-f3c9-4510-8529-bd3253c9e0c1,Outcall,Order Related,Order status enquiry,,68336901-d08a-4772-a6cc-e19385444cc7,,25/08/2023 16:07,25/08/2023 18:13,25-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,3
41a882b3-151e-4a75-b53a-d6e0a665743d,Inbound,Order Related,Installation/demo,,312b5106-32e9-4401-a065-62e90ac001a6,,25/08/2023 12:56,25/08/2023 13:16,25-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
a5b12b51-7dee-4704-bb39-46db0cd99520,Outcall,Returns,Return request,Good understanding and resolved issue with requirements.,cb1d7c83-0a24-4d74-80bf-7e842ee08963,,25/08/2023 12:58,25/08/2023 13:15,25-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
67bd4cef-569c-4525-94e4-5b6e98d46881,Outcall,Product Queries,Product Specific Information,Thanks ????????,5fd5610e-ecdd-4af8-ba83-b2ff9763fb82,,25/08/2023 12:08,25/08/2023 12:10,25-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
65377d04-2976-4d1b-b489-bdbcda082a9b,Inbound,Returns,Reverse Pickup Enquiry,,5a24d1f8-fa00-4f12-9207-eca69844e41c,,24/08/2023 18:25,25/08/2023 06:20,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,2
f887ebfe-7766-4a2e-a997-5285a0a78c9b,Email,Order Related,Priority delivery,I hope product will be delivered as suggested. Thanks.,22b941f9-185b-4606-88a1-d53b89e37400,09/08/2023 11:31,25/08/2023 12:35,25/08/2023 12:35,25-Aug-23,MUMBAI,Mobile,29999,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
2fea2730-8943-40d3-90ab-7d11bc89773e,Outcall,Returns,Service Center - Service Denial,,302a8944-3364-47d8-a349-59353cf673a9,,25/08/2023 15:49,25/08/2023 15:53,25-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
91b407eb-2aed-4580-9ce7-fa06fe0d208a,Inbound,Order Related,Delayed,No problem ,b02c21e0-3c6f-42bc-81b1-911665cfad17,,23/08/2023 18:56,25/08/2023 19:22,25-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f50b0760-9e09-4590-8387-1b2a2f6f1669,Email,Refund Related,Refund Related Issues,Good ????,ff622582-5f9f-43ce-ba8d-a8b59ba4dfe1,,25/08/2023 13:16,25/08/2023 13:26,25-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
ae393b23-7457-4acd-8b0b-8eb92e68ce11,Inbound,Order Related,Installation/demo,I want clear the policy ,1af49c27-402a-49c0-9001-3d432e690627,,25/08/2023 00:26,25/08/2023 00:28,25-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
8abc43aa-d617-472d-8ae2-e914e9144ef7,Inbound,Order Related,Delayed,Other language not available to speak ,dd153921-534d-4c22-8364-e959960a7bb6,10/08/2023 01:58,25/08/2023 00:14,25/08/2023 00:16,25-Aug-23,PANVEL,LifeStyle,367,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,4
dd6ecc8b-f561-41b7-9269-d8181c6a5f6a,Outcall,Order Related,Order status enquiry,,e6726b29-55e6-4738-92c3-2951984d2258,18/08/2023 17:09,24/08/2023 15:56,25/08/2023 04:38,25-Aug-23,BHATINDA,Home,7499,,Melinda Allen,Harper Wong,William Kim,On Job Training,Evening,1
200b7309-6daf-405c-8812-88b4b84c6487,Outcall,Order Related,Seller Cancelled Order,Proper service ,3d325e87-4564-4eaf-aca7-864fa905a342,,25/08/2023 00:30,25/08/2023 00:53,25-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
f2ed7bb9-8225-4c41-94ec-1032a2e2e4c4,Inbound,Returns,Fraudulent User,,a1b36948-d6ce-4fb4-aec6-32e1cf9c2d00,,25/08/2023 16:27,25/08/2023 17:10,25-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
ed3769af-87e0-47cb-9f30-57199fd7d268,Outcall,Returns,Reverse Pickup Enquiry,,39c3ca80-d8db-4fce-891d-ae6297762c69,,24/08/2023 20:55,25/08/2023 10:58,25-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,1
f323fdb0-c7a4-4a33-89c7-8802c18c213c,Outcall,Returns,Reverse Pickup Enquiry,,a7841468-bbe7-4a08-a570-7c72f472a102,,24/08/2023 20:32,25/08/2023 11:21,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
aecc9cc3-edb8-4e03-837e-643c5a7f077c,Outcall,Returns,Return request,,e18358bf-c0ee-43bc-857e-fb4d6e79c0ae,,25/08/2023 13:30,25/08/2023 16:42,25-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,4
33813c51-9db7-422f-a776-3d1142f21bd6,Inbound,Order Related,Installation/demo,,ae1d4ca1-5117-4b88-87ee-76a0ceecb356,,25/08/2023 13:31,25/08/2023 13:38,25-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,3
87061894-0968-4b1a-9611-a205a44ba7c6,Outcall,Product Queries,Product Specific Information,,77339d9b-0a0c-4c8b-868d-962b8fcd197c,,25/08/2023 14:13,25/08/2023 14:19,25-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,4
28e19e1b-0887-4420-9575-668084e1aea7,Inbound,Order Related,Order status enquiry,,95dec84b-dae7-4f53-87f6-f46d5e89b2dc,,25/08/2023 18:18,25/08/2023 18:20,25-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
87e3475e-b504-4f0c-93af-a96ef8b2efd8,Inbound,Returns,Self-Help,,122de1fd-2618-4cf6-8679-6d69aec0b4b2,,25/08/2023 14:01,25/08/2023 14:03,25-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
f8a3f402-58ed-4f66-9648-36f1238c104b,Inbound,Order Related,Installation/demo,"If you are unable to resolve the issue, why you call me? It's been a long time, about one month and issue has been not resolved yer. Customer care executive are unable to resolve my issue. They are only making excuses. Please don't call me in future.",1c00992a-dccc-4cf2-ac5d-2dbabddec2d8,,24/08/2023 19:06,25/08/2023 21:19,25-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
bd56a603-3fdb-4080-a38c-972477518ab4,Inbound,Order Related,Order status enquiry,Not at all,8747a4f3-4c5b-4b4d-87d1-1f8022bbcce9,,25/08/2023 18:07,25/08/2023 18:07,25-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
a362ad8f-32b7-48db-b560-40f1295f40c4,Inbound,Returns,Reverse Pickup Enquiry,Umair Sir is OP??????,7d4d558c-b2de-46cb-aa01-ca5cffea46e9,,25/08/2023 18:12,25/08/2023 18:14,25-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
f7b95df1-782a-4351-9b39-3745bda657ad,Inbound,Order Related,Order status enquiry,Upgrade the product otherwise all good ????,63cbdff7-9cc8-4387-8751-501f38b65b0b,,25/08/2023 18:57,25/08/2023 18:58,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
0c00b04d-ba91-4acd-bdbd-95241140de41,Inbound,Payments related,Online Payment Issues,Nice service ,ca2da046-fa62-4316-b8ae-8de313945d65,,25/08/2023 14:16,25/08/2023 14:18,25-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6a0c6b73-5673-4706-8cd4-29733b544d6b,Inbound,Returns,Service Centres Related,,e84bb896-5952-4951-9057-32445a7a720d,,25/08/2023 11:04,25/08/2023 12:57,25-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,3
2dda677a-5c34-4286-8c7b-05273d0dfdb6,Inbound,Returns,Reverse Pickup Enquiry,,979dcdc1-41c2-42bb-ab39-177779623e9e,,25/08/2023 10:10,25/08/2023 10:12,25-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
6fad463d-5659-4df9-8155-3bac9c290260,Outcall,Returns,Return request,Good ????,131c0092-3105-4f2a-9253-d2e29da3d52d,,25/08/2023 11:46,25/08/2023 11:53,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
3a861eec-0398-4797-9aa4-9b1dcf447a35,Inbound,Order Related,Delayed,,a4b02965-4b13-4846-a7e7-cb9534cf91c5,16/08/2023 11:18,25/08/2023 12:26,25/08/2023 13:45,25-Aug-23,NEW DELHI,LifeStyle,199,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
ba0b76e0-d74c-4501-9a2a-ef090cbdbd35,Inbound,Returns,Service Centres Related,,bddedc83-cb24-4b9b-808f-c6a1ba199a78,,25/08/2023 11:31,25/08/2023 18:54,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
5e512219-e71f-40b6-921a-567c934bf62b,Inbound,Returns,Reverse Pickup Enquiry,Pls help customers when ever they need...,edddba6c-6c4b-42b8-aa1e-e61e914393c2,,25/08/2023 18:34,25/08/2023 18:46,25-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cde85000-5d89-4d76-aa73-73239b67fbf4,Inbound,Returns,Reverse Pickup Enquiry,I am not interested for this customer care call my problem is not solved and cracked conversation poor Quality for your customer calling experience ,c9afbc07-2e0d-4057-8c39-db997d55cb69,,25/08/2023 17:26,25/08/2023 17:30,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
fa10b10f-1a96-41e9-b6e1-f8776cb634fa,Inbound,Returns,Reverse Pickup Enquiry,Good ,960f26d9-29e2-44ff-ab93-c29d38f8ed73,14/08/2023 16:11,25/08/2023 17:56,25/08/2023 17:57,25-Aug-23,BHIWANDI,LifeStyle,312,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
c6354127-d00f-4a2b-a4ab-25b8d7a3d778,Inbound,Order Related,Order status enquiry,,ee3c6a58-c281-42c3-a98f-3e44a2ac6477,,25/08/2023 23:34,25/08/2023 23:35,25-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
74c03e95-baac-4c17-89d1-d00132c5dd44,Inbound,Order Related,Delayed,Very bad service,a2e6601c-bd3b-4909-9715-d7a0ec1a729d,,25/08/2023 17:23,25/08/2023 18:20,25-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,1
a233a4ed-84e2-4166-b25a-8c92870d93db,Outcall,Product Queries,Product Specific Information,No,2f38ea31-6d28-4707-8ed0-4ded6b900dd9,,24/08/2023 17:20,25/08/2023 11:11,25-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
da48deab-0428-461d-a2dc-ce127e662293,Inbound,Returns,Reverse Pickup Enquiry,The experience was very good. And the customer support executive was also very helpful.,13a7eaaa-61eb-4b40-a15d-4a72da75cffd,,25/08/2023 19:49,25/08/2023 19:53,25-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
faf31ca7-c0a0-440e-8d2d-4ed20a4fd681,Inbound,Returns,Missing,,a9ff1a49-abc0-4dac-a7ef-a7f2d2ee2c5c,,25/08/2023 15:25,25/08/2023 15:30,25-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
c74fff18-2d85-454a-8666-44aaa6c48429,Inbound,Order Related,Order status enquiry,,d8ccf3ea-ad76-4b0b-8ac2-d6d17deaf0ad,,25/08/2023 20:59,25/08/2023 21:11,25-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
e91bc8ed-3bf5-43bb-8554-dd30f41ad1a2,Inbound,Returns,Reverse Pickup Enquiry,,39f8a719-aad2-4afc-9229-1fe89d78b6f9,,24/08/2023 13:52,25/08/2023 17:44,25-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
1e4892c4-0664-4743-a29a-aba0411e5f9b,Inbound,Returns,Reverse Pickup Enquiry,Bahut acche se baat kiye   bhi ki,897482c2-dbda-4d7d-a4c0-f95d8a564b1d,,25/08/2023 00:06,25/08/2023 00:11,25-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
991092e3-9788-4f3b-a2fe-545570b67b85,Inbound,Order Related,General Enquiry,,39404e1b-c9e1-4b34-b9c5-d8c5771aacbf,,25/08/2023 12:09,25/08/2023 12:14,25-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
92cbd6a6-b907-4a92-abae-65fa2b3a897a,Inbound,Returns,Reverse Pickup Enquiry,Normal ok ,6ac4c888-08f5-4ebb-aef7-f1402be1c730,,25/08/2023 21:05,25/08/2023 21:13,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
e5b17d1b-3699-4c5a-9695-f0c71d81bff0,Inbound,Returns,Reverse Pickup Enquiry,Issue resolution process as soon as ,6b2755b4-f643-4fc7-8532-9c5e52678b10,07/08/2023 17:52,25/08/2023 15:58,25/08/2023 16:01,25-Aug-23,BHUBANESWAR,Books & General merchandise,307,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
8e80c1cf-453f-494d-b7d8-da65f595a44c,Inbound,Returns,Fraudulent User,,d1c15327-acf7-4b22-b153-51ddaf8e89c4,,25/08/2023 12:28,25/08/2023 12:37,25-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
dbfd76eb-3e79-4351-a7ff-5a196308d5bb,Inbound,Order Related,Order status enquiry,,979ed136-3a7e-4124-a51d-fb2269938b40,,25/08/2023 17:34,25/08/2023 18:01,25-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,1
f0429c1b-a8f8-4de7-831e-6852aea7efb8,Inbound,Order Related,Order status enquiry,,666ba16c-6f5f-4e77-b975-8c180af457e3,20/08/2023 09:04,25/08/2023 17:59,25/08/2023 18:00,25-Aug-23,PHAGWARA,LifeStyle,399,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,4
ce54868d-6647-465a-a2f1-194f6acf6bce,Inbound,Order Related,Delayed,,354b18a0-4b7c-456b-b333-a9dcd5303d29,,25/08/2023 08:59,25/08/2023 13:05,25-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
25f59ed6-95e1-4904-a1b3-74296b545e8b,Outcall,Returns,Return request,,52004e82-ef3a-44e1-a3fb-716b3cc35237,,24/08/2023 21:17,25/08/2023 05:36,25-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,4
210b45a6-2614-410b-a395-fc2c79469563,Inbound,Refund Related,Refund Related Issues,,ed158eae-f420-40d5-8263-0777095d4e13,,25/08/2023 09:30,25/08/2023 09:35,25-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
c74ec5bf-3bb2-4315-b193-bf3a5a9a58f7,Email,Returns,Reverse Pickup Enquiry,Good ,4e4090e3-12a7-434b-971d-bd9ff36906b3,,25/08/2023 19:35,25/08/2023 19:36,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
9b946828-579d-4973-a3f0-d3e67cf5b8d7,Inbound,Refund Related,Refund Enquiry,,1372448b-9e3e-4f44-bedb-8c870643ac6d,,25/08/2023 23:14,25/08/2023 23:18,25-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
9bef45e1-486a-4730-8c7f-d080bb517f1f,Inbound,Returns,Reverse Pickup Enquiry,,a891b27b-bf7e-42d5-8c67-d42f23561489,,25/08/2023 18:27,25/08/2023 18:29,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
7eac3465-dbd4-4f1b-a16e-56519d0b5509,Inbound,Returns,Reverse Pickup Enquiry,,2b22076a-a6da-403e-8e14-f0588e4c104e,,24/08/2023 22:30,25/08/2023 07:45,25-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
a317f8a3-a144-47f3-8d46-5198fe6278be,Email,Returns,Reverse Pickup Enquiry,J,abf7ddcf-dcd2-4ddb-b41f-bcf4897f7236,,24/08/2023 16:06,25/08/2023 15:30,25-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
7b269f2e-d1c4-4d43-8563-78fc4d21f238,Outcall,Returns,Reverse Pickup Enquiry,,674af853-2e2c-4be3-8650-da3fe3ebf73f,,24/08/2023 15:46,25/08/2023 19:14,25-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,1
179e9b9f-6716-4b3a-b677-bc0a0c5a7a86,Inbound,Order Related,Delayed,,c999c84e-98fd-4bfe-b31e-ebc0a94f7249,,25/08/2023 15:00,25/08/2023 15:45,25-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
2d052888-eaad-4b81-b8ff-cf2d379d2165,Inbound,Order Related,Order Verification,,d85edc81-8a76-41d2-8f47-a3701322cf84,,25/08/2023 14:13,25/08/2023 14:18,25-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9f15dd05-6c55-4d99-b2db-74dabfb0e15d,Inbound,Order Related,Delayed,,2de71a5a-1435-4651-b8d7-6dd092294805,,25/08/2023 13:20,25/08/2023 13:40,25-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
02bcae47-cca5-4ebb-9239-d4dea61d09c4,Outcall,Returns,Service Centres Related,,edf4baec-4bf3-43e7-b174-10e775a08f91,,24/08/2023 20:32,25/08/2023 09:20,25-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
2ed244ac-92dd-4554-9a68-a8989d16bce7,Outcall,Returns,Return request,Good communication skills ,47795d9c-3ab1-480e-8527-f6fd84386c34,,25/08/2023 11:54,25/08/2023 11:58,25-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,4
73566b01-f3a0-4d7e-b034-455c520ff76e,Outcall,Order Related,Order status enquiry,"Sangeeta was good, I hope yo get my product before the preferred date:)",ffeca575-e9c5-4bad-8132-e65f1073c2e3,,25/08/2023 17:01,25/08/2023 17:02,25-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
165919f2-e182-4971-8f6d-1c02b9663bd5,Outcall,Returns,Return request,,cd0b7f8d-d9f9-484f-82ec-01ab01376261,,25/08/2023 15:31,25/08/2023 15:37,25-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
9da7a98a-cbd5-444b-b2f3-09ca71f683fa,Inbound,Shopzilla Related,Shopzila Premium Related,,7c506da1-c1d4-4055-a8d5-e6a74810cc29,,25/08/2023 08:41,25/08/2023 08:43,25-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
09b52697-4fdd-40db-bf87-876706e8b772,Inbound,Returns,Reverse Pickup Enquiry,,824984d5-e976-4117-8d1c-3087eb1861ab,,24/08/2023 20:50,25/08/2023 08:26,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
c00d5249-65a4-4757-8dd1-b2dd2f963992,Inbound,Product Queries,Product Specific Information,Meri problem   easily handle Kiya ..  issue solve ho gya...Thanks??,24f53fd8-01d5-4018-b40e-e5d078bc6a50,,24/08/2023 12:11,25/08/2023 14:35,25-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
e270e0f9-bc70-4a50-837a-e764a0aedc05,Inbound,Order Related,Order status enquiry,,4b9da5f8-6c19-4074-a6de-6dead0301d53,,25/08/2023 15:01,25/08/2023 15:02,25-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
aa010a5d-2c21-44d2-8fb4-59bbdb12ef65,Inbound,Order Related,Order status enquiry,,785f6f51-e16c-4c5f-b3bc-b7df76ae73ad,,25/08/2023 13:22,25/08/2023 13:26,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3a22faf7-5983-446e-b2ed-e5f2fb01f182,Outcall,Order Related,Seller Cancelled Order,mast,a44ae853-b5b3-4be4-9906-4bc08bf57dec,,25/08/2023 20:23,25/08/2023 20:25,25-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
bdbcacea-17b6-437e-995d-6a5ee038557a,Outcall,Returns,Return request,,124c7147-0603-45ac-af6f-969c5f2b9596,,25/08/2023 13:30,25/08/2023 13:40,25-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
01ac598a-6b29-4373-9275-8b173fa97b40,Inbound,Returns,Reverse Pickup Enquiry,,35c65461-0f08-46fe-a143-9aac29c92005,,24/08/2023 15:02,25/08/2023 12:55,25-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
821ed167-ca7a-456d-a938-069bfedf1d28,Inbound,Returns,Wrong,,47d48f9e-8d48-4f29-a98d-fc29c731c690,,25/08/2023 14:00,25/08/2023 14:00,25-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
045261b8-661a-49bc-9aeb-a9fa2c2d2a9d,Inbound,Order Related,Order status enquiry,Delivery on perfect date,38d5891e-58c3-4ff4-83a2-af1c88e9fae0,,25/08/2023 11:42,25/08/2023 11:43,25-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
dcce722a-c53a-4a57-a55d-3aac54e5468b,Outcall,Payments related,Online Payment Issues,Good ????,36215e5e-4354-4e6a-9fac-985a21db115f,,25/08/2023 00:21,25/08/2023 00:22,25-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32ea1e1d-af9e-4038-8d60-fcb6debab47c,Inbound,Order Related,Order status enquiry,Dealing with Shopzilla not pleasing ,100a2217-91ef-4731-b3d1-3581d73ae965,,25/08/2023 21:10,25/08/2023 22:39,25-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,2
b8295955-a4f5-4f8a-bb4c-a8af4d8faa04,Inbound,Refund Related,Refund Enquiry,My refund related,a105e966-b1b0-48a8-831d-f0c588ff9489,,25/08/2023 14:02,25/08/2023 17:08,25-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
b89c72bc-03ca-4abf-9f70-24dab97b0d25,Outcall,Shopzilla Related,Shopzilla Rewards,,69376d5b-73e0-40ac-b7f3-eaf199866375,,25/08/2023 10:42,25/08/2023 11:28,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
5186d0f2-f2d1-48b7-99da-d53cf0b4b0bf,Inbound,Order Related,Delayed,,fd213601-a5fe-48fd-b2f6-952dee6f027a,,24/08/2023 22:51,25/08/2023 00:56,25-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
8873e96e-a71b-4bd9-8f17-c60de7a2701e,Outcall,Order Related,Order status enquiry,,c26b6c6d-b231-4c50-9c90-e0d6ae9bf9cd,,24/08/2023 14:17,25/08/2023 11:33,25-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ab399245-9d13-4060-8664-5b81c9a73b00,Inbound,Order Related,Order status enquiry,On time delivery with office time like 9am to 6pm,d6c95d0f-b68c-4d8c-818a-1b367e9ac46d,,25/08/2023 16:43,25/08/2023 16:43,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
460f3ead-8022-4232-8c90-1114c0b8e70e,Inbound,Returns,Return request,,6ef68588-d3cc-4684-8948-6e7f55460ea2,,25/08/2023 18:13,25/08/2023 18:16,25-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
798bde77-1a4a-47a2-80df-7f890fed9f22,Outcall,Returns,Return request,,1d6c7069-8c39-4cf8-8de3-eae08fb175af,,25/08/2023 13:18,25/08/2023 13:21,25-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ddb75f0a-641e-4ba6-9c03-8507be394926,Inbound,Order Related,Installation/demo,,99a3a385-a114-4628-9740-354bdd382763,,25/08/2023 14:35,25/08/2023 14:36,25-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
8e39c6aa-4774-4798-bab7-62ea0e6bf7a7,Inbound,Order Related,Delayed,,c03a1186-a4d2-49c7-85df-716732a61ba1,,25/08/2023 12:04,25/08/2023 12:15,25-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
8affb0a1-1722-481d-a695-8b259c112387,Inbound,Returns,Reverse Pickup Enquiry,,bbcdb093-5fd6-4385-a3da-025b08bbca5f,,25/08/2023 09:43,25/08/2023 09:46,25-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
066e265e-48f8-429d-a286-fb72a358c722,Outcall,Returns,Return request,Thanks customers care,2f5afc75-b452-4d6e-8add-ce9537907166,,25/08/2023 20:26,25/08/2023 20:30,25-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
24827cf7-d19a-4550-9532-75f00387f49d,Inbound,Product Queries,Product Specific Information,,24b4b834-e9b7-4fde-9698-f4e1ee481090,,25/08/2023 17:47,25/08/2023 18:18,25-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
055b8c36-158c-4348-9637-47fd351c75dc,Inbound,Returns,Return request,Be clear in the calls,f03b37f0-7d17-4d9b-996b-9488ebc5a865,,23/08/2023 16:13,25/08/2023 14:15,25-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
4a61f5ed-7f01-48f9-ab5a-04f3a919451e,Inbound,Returns,Reverse Pickup Enquiry,Good,50cda7ab-a9a5-480b-b444-c34b58329904,,25/08/2023 14:47,25/08/2023 14:48,25-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a7a4678a-3273-41a7-8adf-d67d07f14200,Inbound,Returns,Reverse Pickup Enquiry,Quickly resolve the problem,1048db82-ab3e-4eca-97b7-1e27e34992c1,,25/08/2023 13:35,25/08/2023 13:35,25-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,4
e032c38d-2a71-4a04-9895-9cc7c90769ba,Inbound,Product Queries,Product Specific Information,,fba41ad9-0f1e-4fcb-ad4f-5798c18db4eb,,25/08/2023 09:02,25/08/2023 09:11,25-Aug-23,,,,,David Copeland,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
21bf3cf2-598e-4ca2-8cdf-099a99d396e6,Inbound,Returns,Reverse Pickup Enquiry,,54c74717-439b-475c-8770-b857dde46dd6,,25/08/2023 07:21,25/08/2023 07:28,25-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
082f8740-4c68-4367-b26e-58941d2f64c5,Inbound,Returns,Return request,,7348808d-2274-40ad-ae1c-4cf9801e0d8d,,24/08/2023 23:01,25/08/2023 02:10,25-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
80853a1c-18f3-494f-8309-0a948c0e9c02,Inbound,Returns,Service Centres Related,Excellent ,431bc4be-acfa-4272-afba-8a05a35963ad,23/09/2022 17:25,25/08/2023 17:54,25/08/2023 17:56,25-Aug-23,BILASPUR,Electronics,1599,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
abcd49b6-38ca-468c-8f8f-2fcb6bdb5ffa,Email,Refund Related,Refund Enquiry,,8bcf39fe-e62a-4128-8b30-fd97b55228d0,,25/08/2023 20:53,25/08/2023 21:31,25-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
08b8b3a2-d9b6-44f8-8955-ebbce143d18d,Inbound,Returns,Reverse Pickup Enquiry,,ed3d4c35-a13a-47a7-b58d-51a34923d009,,25/08/2023 20:40,25/08/2023 20:41,25-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
ff961bdf-8ee4-4da8-8a0c-d557aacaeb62,Inbound,Returns,Damaged,Mera kismis 1kg ke jagah par 500gm  ,4926d8fe-219c-42b4-9e85-4d32d54bab07,,25/08/2023 17:19,25/08/2023 17:23,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
e206564b-0e48-488a-93a9-9a7586a637a1,Email,Returns,Reverse Pickup Enquiry,Shopzilla  customers care se baat krne per feel hua,d05b16ed-e4fb-45c2-9d99-c072ff6feb1a,04/08/2023 20:08,25/08/2023 08:39,25/08/2023 14:06,25-Aug-23,GHAZIPUR,Home Appliences,1599,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
e40b7290-380e-44b9-800a-c1599de1b6d1,Inbound,Product Queries,Product Specific Information,,be78ed12-9c4b-4c03-9d66-05d90f5e5fee,,25/08/2023 16:15,25/08/2023 16:25,25-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c86bbd36-9504-4f8c-b7d4-b1bf3544870f,Outcall,Returns,Return request,,a2ca464c-d9b8-453d-943c-22eefaa97a80,,25/08/2023 09:26,25/08/2023 09:28,25-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,3
fc9666ac-d36a-45be-a312-bda631b1d3b0,Inbound,Returns,Fraudulent User,,59a166ad-c14b-4f7c-bd54-edb1e432ac25,,25/08/2023 12:43,25/08/2023 12:44,25-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
e568e32c-0d31-43c9-b2bb-ee9b6f5824d1,Inbound,Order Related,Customer Requested Modifications,,1d74607f-3afc-4055-83c5-c9c970be17b5,,25/08/2023 18:54,25/08/2023 18:58,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
5151890f-3a4e-4873-8d71-89bc5095421e,Inbound,Returns,Service Centres Related,Stick to the language preferred.,4bb8e06f-fc50-4a4a-ac9e-c92143c8c042,,25/08/2023 12:25,25/08/2023 12:36,25-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
abef7742-49ef-49d4-80f5-09124bd139d9,Outcall,Returns,Reverse Pickup Enquiry,,408de2df-3041-4cff-b2ed-7ec84daa2d97,14/07/2023 13:49,25/08/2023 21:22,25/08/2023 21:26,25-Aug-23,HALDIA,LifeStyle,745,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,2
cfa0afb9-d7ec-4cc3-976a-ccb0c8094ca9,Inbound,Returns,Return request,,11bbf03a-4c4e-40dc-81fb-c9b521cf6331,,25/08/2023 22:19,25/08/2023 22:21,25-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
ff063be5-3565-4518-ae48-d0b92a17799e,Inbound,Returns,Return request,My call got disconnected abruptly by the customer care executive.,adb09d3d-b7a4-4f50-8ca5-83830ed09e16,,25/08/2023 16:33,25/08/2023 16:37,25-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
c74cd142-2fe8-415b-a540-0fa2643bd51f,Inbound,Returns,Fraudulent User,Overall good experience ,2df15677-16cc-4b52-8b91-7c785a398d3a,,25/08/2023 14:11,25/08/2023 17:11,25-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
20a9be10-1ff5-4ab9-ac1b-54b1d71c89d7,Outcall,Returns,Reverse Pickup Enquiry,,41505e70-66ff-4425-b077-45e1dd8c2205,04/08/2023 00:24,24/08/2023 17:51,25/08/2023 19:02,25-Aug-23,PUNE,Books & General merchandise,333,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
82ceeed8-f990-45ae-a6ab-4bb447852c40,Inbound,Returns,Reverse Pickup Enquiry,Need Replacement as I got a defective unit,322290fc-a7f0-45dd-956a-a6c7274a711d,,23/08/2023 11:16,25/08/2023 14:34,25-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,2
dda25201-82b7-40d9-9305-6b10b1abb9f6,Inbound,Order Related,Order status enquiry,,4163cf41-c581-4023-8148-72466f437787,,25/08/2023 20:18,25/08/2023 20:21,25-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
79db2432-9e8f-4d54-9af9-1f21845ae4ef,Inbound,Returns,Reverse Pickup Enquiry,Best touking ,c30cab8f-4144-43be-9e7a-7af07e37cf57,,25/08/2023 17:05,25/08/2023 17:13,25-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
5500844c-9cb9-4bf6-9bcb-b73d1ebd2fd2,Inbound,Shopzilla Related,General Enquiry,Nice person ,a2b3d155-b597-4c8d-be1e-dc6f463a66f0,,25/08/2023 08:33,25/08/2023 08:36,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dbad5906-b3bc-4715-b82c-4b87a0dd515d,Email,Order Related,Delayed,,be1ea438-061a-4169-93f7-f904cb6c7ddd,,25/08/2023 12:12,25/08/2023 12:14,25-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
193be987-8ad0-4a6b-98c6-89cfcff2a7f9,Inbound,Order Related,Delayed,none. it is good support team,b52bd7c2-414d-41b6-bd46-9c9642c101d2,,25/08/2023 09:59,25/08/2023 10:11,25-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
b7655e79-c390-46cc-bf33-98d0cbe861a4,Inbound,Shopzilla Related,General Enquiry,Excellent support ,faf47b54-ad4c-4ee8-80d2-0db874545ecb,,25/08/2023 16:42,25/08/2023 16:47,25-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ed347d21-ef37-4a5a-99b3-d8c899089fbd,Inbound,Order Related,Order status enquiry,,60c21ee4-ddf8-4d7c-a533-fbae09b46790,,25/08/2023 20:50,25/08/2023 20:53,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
46532e5b-25f9-482a-86d9-375f492cac51,Outcall,Refund Related,Refund Related Issues,,b8b230d3-195e-4971-912a-480ff402d557,,25/08/2023 19:08,25/08/2023 19:12,25-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
c4c763fd-14be-458f-ac95-453ad7b31026,Inbound,Returns,Reverse Pickup Enquiry,,8807a3e7-400d-4502-ba6b-ec3c17848dad,,25/08/2023 16:35,25/08/2023 16:43,25-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,1
08014827-66ed-4fa6-a778-a43360e7dafb,Outcall,Order Related,Delayed,,7d782016-6350-4f3f-a397-ed15df036521,,25/08/2023 16:44,25/08/2023 16:51,25-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
4ed6d59f-34a6-4226-a673-c53d831d5f97,Outcall,Returns,Missing,Good ,3222a648-ff59-48d7-a2ab-d2e39ed570f0,,24/08/2023 19:39,25/08/2023 16:43,25-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1dbd7f77-fdcd-49c8-a5b9-3cbcce811b2f,Inbound,Feedback,UnProfessional Behaviour,well mannered & good communication skill.,35b0046d-25eb-4e5e-82ef-359e67012306,,24/08/2023 13:55,25/08/2023 11:24,25-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
dd0c4701-239f-484a-b687-b2ebf674c3b9,Outcall,Order Related,Order status enquiry,,44ddee51-c614-47f4-89d0-951ef716c46d,16/08/2023 21:13,25/08/2023 17:44,25/08/2023 18:00,25-Aug-23,SIDHI,LifeStyle,289,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
0dbf7192-6b55-495e-a7c0-317ebb264971,Inbound,Order Related,Delayed,Nice ?? service ,297a1abb-46b2-455c-8ecb-a4790e3816fb,,25/08/2023 12:11,25/08/2023 15:40,25-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
07d6d817-b48f-4aff-8060-3df381c26452,Outcall,Order Related,Installation/demo,,56e47bc1-9261-4f32-a580-0a6926c60daa,,25/08/2023 21:15,25/08/2023 21:26,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
d0f7b5f5-2db7-42a7-9c83-de4609726762,Inbound,Returns,Reverse Pickup Enquiry,,3dad187c-7019-4f76-b95d-0865c6f69d3d,,25/08/2023 20:43,25/08/2023 20:45,25-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
89969302-8691-43e5-937f-bb14b06e8b8d,Inbound,Product Queries,Product Specific Information,Good support customer on Shopzilla ,38836c44-b0f0-4b97-a7e3-39d7de0c03dc,,25/08/2023 15:37,25/08/2023 15:39,25-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
8a771fac-41e2-4641-8774-a50d12bccbd4,Inbound,Shopzilla Related,General Enquiry,Normally and simply solution,7fd2bd31-ad94-4da9-924c-fb3b99f3c583,,25/08/2023 14:17,25/08/2023 14:24,25-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
9860e494-f433-4504-a314-bdb3f4661642,Outcall,Order Related,Priority delivery,,a46719b0-7fbe-4959-bf65-448513725aa3,,25/08/2023 18:36,25/08/2023 18:37,25-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
154c8855-1b03-473e-8c52-f4777cda76a7,Email,Shopzilla Related,General Enquiry,Hhj,d99d8668-975c-470a-8386-96ffeadeae01,,25/08/2023 14:45,25/08/2023 14:53,25-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
904c3631-0b0c-4a23-a127-3bed64c7231b,Inbound,Returns,Reverse Pickup Enquiry,,5106ee53-aaf5-4f06-bf80-f8f92b61a665,,25/08/2023 20:29,25/08/2023 20:31,25-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
1ec1fe56-81f3-4da0-861a-bc638a6c58f1,Outcall,Returns,Reverse Pickup Enquiry,,25a81c5e-6fcc-41f5-867e-c7b94eb515bc,,25/08/2023 16:36,25/08/2023 18:03,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d5e32db1-bb94-48f5-bfea-1534b81ee9d4,Inbound,Order Related,Order status enquiry,,2b399f64-e28e-4447-b716-b9bbdce05269,,25/08/2023 18:53,25/08/2023 18:54,25-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
9e24a02a-e7a4-4649-aa93-88e8544c9513,Outcall,Refund Related,Refund Enquiry,,4b3a983f-9a5d-4008-ae7a-33220888e019,,25/08/2023 17:05,25/08/2023 17:09,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
ff24e62e-88b8-468f-ae7e-0ef3d3c0dbd9,Inbound,Returns,Fraudulent User,,a5dc3e8d-cb4e-4b41-b386-b751f9adca4f,,25/08/2023 14:26,25/08/2023 14:31,25-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
edf0a6c5-8a6d-4dd8-b7f4-a4918dbfdfc1,Inbound,Shopzilla Related,General Enquiry,EXCELLENT ,9c1b1a9a-3723-460f-90f4-55bc1ee8ea09,,24/08/2023 14:45,25/08/2023 03:56,25-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
dd0cda1c-832d-45c4-89af-db572e44d195,Inbound,Product Queries,Product Specific Information,,68f69ff1-38b9-4784-b979-97d0a2732e53,,25/08/2023 10:41,25/08/2023 10:45,25-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
f6a8e673-a10b-4199-a910-71563077da42,Inbound,Feedback,UnProfessional Behaviour,,453057de-8618-48cb-b2a5-6d7d0a17791a,,25/08/2023 15:06,25/08/2023 15:16,25-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
396805f4-a6cc-4a8b-93d8-fdad26a35e4d,Inbound,Returns,Return request,Very Good And Impressive Customer Service ,6c7bc249-28ce-49f4-ac72-d80ddab4e575,,25/08/2023 18:33,25/08/2023 18:36,25-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
598a1b7b-999b-4f87-a258-a6fa69ae9c2c,Inbound,Shopzilla Related,General Enquiry,Good ,7a28f22e-ce58-480e-889a-575f6f2f8b67,,25/08/2023 22:50,25/08/2023 22:53,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
4e159726-60e4-4972-a1b5-21d9efa3ecb7,Inbound,Shopzilla Related,General Enquiry,I happy...solved my problem,dacffbb8-26fe-4447-9f34-277a06148a21,,25/08/2023 21:16,25/08/2023 21:23,25-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
999dbcde-ff45-44df-9897-db0266fc8a7c,Inbound,Payments related,PayLater related,Nice,b96fe546-78e9-4786-8dcc-45330d6cb83b,,25/08/2023 20:32,25/08/2023 20:33,25-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
c8b73bed-f711-474b-9f6a-866cb0abf325,Inbound,Returns,Reverse Pickup Enquiry,Nope,af7bc071-0f47-4f10-b552-9e6551e1470d,,25/08/2023 11:27,25/08/2023 11:29,25-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d8140ad1-a73c-4d01-be4f-3ccb2d442f52,Inbound,Product Queries,Product Specific Information,,9efde2f7-a168-48ab-a715-a7fb88bbf1f6,,25/08/2023 01:03,25/08/2023 01:26,25-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
13c93ebe-0308-428e-8788-85e08475348b,Inbound,Cancellation,Not Needed,,2226b417-7dad-4d72-acfe-205d0cb4c368,20/08/2023 12:03,25/08/2023 19:01,25/08/2023 19:11,25-Aug-23,NIPHAD,Electronics,2399,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
d17ce051-037b-4c4a-a495-4463e3fc2a0b,Inbound,Returns,Reverse Pickup Enquiry,,d2560358-cccd-4f0c-9a36-92d915efb663,23/07/2023 21:12,22/08/2023 10:37,25/08/2023 17:52,25-Aug-23,RANGAREDDY,Books & General merchandise,556,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,2
08c0b149-b33d-4955-b07b-e7104cf47f3e,Inbound,Order Related,Installation/demo,,c63d7f70-5b59-491b-8fe5-004fc45dd368,,25/08/2023 16:33,25/08/2023 18:24,25-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
aead7e8f-631d-4ea1-b497-40afcd9a2afd,Inbound,Returns,Reverse Pickup Enquiry,Very disappointed with services of Shopzilla.,6f4a61f8-8dd8-4a06-b7bd-241273348847,,25/08/2023 16:56,25/08/2023 17:04,25-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
a5bcb53c-f14b-4ceb-ac35-015006f74435,Inbound,Returns,Reverse Pickup Enquiry,,bc861f6f-93a6-4e84-a682-5b8ffa8d6769,,25/08/2023 17:39,25/08/2023 18:08,25-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
77fd0fd5-2ac7-42c1-84a6-8506459d3483,Inbound,Shopzilla Related,General Enquiry,I am very disappointed by Shopzilla.,c698a96a-f0ce-4470-8275-4ac3d2943b5a,,25/08/2023 10:36,25/08/2023 13:10,25-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,3
d48618f0-7473-448e-9c03-7fa0610f0d5b,Inbound,Payments related,Online Payment Issues,Good job ??,4fdea1aa-56a3-4fa9-97d1-5ae2cef81974,,25/08/2023 21:39,25/08/2023 21:48,25-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
8bafb6d3-988f-498a-b410-fa4f2b3bfa29,Inbound,Order Related,Installation/demo,,c505d35c-0645-4243-b9e9-8ace2ac6726f,,25/08/2023 20:21,25/08/2023 20:23,25-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
be5f4177-04c3-48b3-84c1-d7c33a22d567,Inbound,Product Queries,Product Specific Information,Good ,6cd12d83-098a-46b6-8ee0-f00f206a91bc,,25/08/2023 12:12,25/08/2023 12:14,25-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
7680861a-f8d2-4871-98af-89e3b8fa58a3,Outcall,Returns,Reverse Pickup Enquiry,,65de057b-4e24-45b0-8bef-1864619c073b,,24/08/2023 19:28,25/08/2023 09:23,25-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
f20fa7e1-6558-4176-92fd-d1d80bf2406f,Inbound,Shopzilla Related,Signup Issues,,6e22c4df-136a-4fc9-82d7-f48c0a2d48fc,,25/08/2023 21:19,25/08/2023 21:23,25-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
bc616868-6035-473c-8b6d-84c71ce95bd5,Inbound,Order Related,Order status enquiry,5,cd0ce978-0382-47f8-a5fe-0fcf964d5a8d,,25/08/2023 17:22,25/08/2023 17:23,25-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
28ca92f7-061f-44c8-9807-6d839627cba7,Outcall,Order Related,Invoice request,Very nice to talk your customer officer he deal very smooth and solve my issue ,331bd9ae-4b77-4dde-88b2-1c9524324f9c,,25/08/2023 21:07,25/08/2023 21:13,25-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
9f27e3d7-b7b3-4fec-8ff2-1761a182b87d,Outcall,Returns,Return request,,8299356b-f853-4a05-8e82-286e62b7437d,,25/08/2023 20:12,25/08/2023 20:40,25-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c982d274-95cc-45ed-9ced-aae96f893fca,Inbound,Order Related,Invoice request,thank you so much Shopzilla,f3f9ccc9-5ca3-4486-95f9-fda78066a021,,25/08/2023 18:06,25/08/2023 18:10,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
7b8f6294-a7a6-491f-9fa0-e2e546111c13,Outcall,Refund Related,Refund Enquiry,,8fcbb304-da75-434b-8874-f8999e7b2549,,25/08/2023 09:47,25/08/2023 10:13,25-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
b8c92e8f-c9dd-4801-a5a3-98e2baf7acdb,Outcall,Returns,Missing,,b858729e-e519-4176-87bb-1db03b763108,,25/08/2023 13:24,25/08/2023 21:16,25-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
fec53d5d-7f79-4d48-a30e-e01e549ca878,Inbound,Order Related,Delayed,,598cb322-2896-49b2-826f-d1351e4637e2,,25/08/2023 13:12,25/08/2023 13:16,25-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
700b80dd-e030-47f1-b702-9830ebf923c9,Inbound,Feedback,UnProfessional Behaviour,Thanks atleast he mentioned for my issue.,15098e9b-a24f-4fe0-9d51-3c1254b1c89d,,25/08/2023 22:14,25/08/2023 22:15,25-Aug-23,,,,,Jose Roberts,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6de5e078-b032-4d22-bbc2-b0a5df4392ed,Inbound,Returns,Reverse Pickup Enquiry,,564e67ea-b653-40b9-9548-98f80d191fd1,,24/08/2023 21:16,25/08/2023 17:18,25-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
49e75925-8c94-436c-b2b8-9b86a9fe24e1,Inbound,Refund Related,Refund Enquiry,,2c9fd5df-4e8e-4705-9f34-963135b28d7b,,25/08/2023 12:41,25/08/2023 16:07,25-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
46fcef8e-2094-4f09-9552-e7fc81609d12,Outcall,Returns,Reverse Pickup Enquiry,,8347af4d-73eb-4e5a-b430-94f3bd25b2d4,,25/08/2023 15:14,25/08/2023 15:20,25-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
3600a824-420e-4a63-b69c-8a7045ce92f2,Inbound,Shopzilla Related,Other Account Related Issues,,fd3de1fd-a834-4d02-8458-c50ff44d7707,,25/08/2023 17:40,25/08/2023 17:53,25-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
f2c42c4b-bf0c-460b-a474-bede39e45a20,Email,Order Related,Installation/demo,,0ecf7728-5e70-49d6-a4f2-a11f63839444,,25/08/2023 09:32,25/08/2023 09:38,25-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
437b439d-d114-4344-80af-da878f6e431c,Email,Payments related,Payment related Queries,Unsolved problems ,0100b4c4-326d-4ff2-b336-88107a5d2183,11/07/2023 07:45,23/08/2023 00:38,25/08/2023 22:16,25-Aug-23,JAMMU,LifeStyle,1469,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
693c09e2-f5b9-4a2a-96a9-5716e5a5e262,Inbound,Order Related,Order status enquiry,,deffc42a-c0f3-4057-a4ac-21491dfb9c3e,,25/08/2023 19:44,25/08/2023 19:45,25-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
fbf602de-9e41-4cc5-be00-d3a3d58975c4,Inbound,Returns,Reverse Pickup Enquiry,,a81f70ea-be7b-4a59-a446-2c4bd34a0679,,25/08/2023 00:36,25/08/2023 00:37,25-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
77a04bce-1916-4530-947c-14ad3a4cbddd,Inbound,Feedback,UnProfessional Behaviour,,a65ecbd1-6354-4990-a1ad-daff16380817,,23/08/2023 11:07,25/08/2023 10:35,25-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
86b3c566-2fb0-4abd-acc2-2ba799e36e9c,Inbound,Refund Related,Refund Enquiry,  service ,985ccf95-8dc0-4336-8c7d-13ee0c9b5723,,25/08/2023 07:11,25/08/2023 07:16,25-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
68018339-2ad8-48c2-8c04-d0b7aeb9f66c,Inbound,Shopzilla Related,General Enquiry,,be875b71-ce9d-4f60-ac57-0af88c008e8f,,25/08/2023 08:11,25/08/2023 08:11,25-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
b7848a24-a147-4e74-986f-0bef5fd1ba9d,Inbound,Returns,Reverse Pickup Enquiry,,dfad3098-f341-428d-b5f5-201658e304f0,,25/08/2023 13:54,25/08/2023 13:55,25-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
ccac315a-44c7-412c-adda-55df448566d9,Inbound,Order Related,Order status enquiry,Good,fb016320-695f-402f-ae0b-4fbf2e1ccfe9,,25/08/2023 16:38,25/08/2023 16:42,25-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
01e15b7c-5519-45b2-94f9-4e0c22bbc788,Inbound,Order Related,Delayed,,3de1672a-8313-40b7-8640-38c315d4733e,19/08/2023 20:09,25/08/2023 20:45,25/08/2023 21:04,25-Aug-23,PATIALA,LifeStyle,749,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
73967293-5ae2-484e-8b68-1972b90f9b93,Inbound,Payments related,Online Payment Issues,,922a18e6-42df-48ab-bd15-95e46033b51a,,25/08/2023 12:29,25/08/2023 12:34,25-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
322d5326-7df9-464d-8ff7-a77df2abf212,Inbound,Product Queries,Product Specific Information,,19b272c4-3f64-4980-b797-c765b808811d,,25/08/2023 14:35,25/08/2023 14:54,25-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,2
a75e430d-b240-4bb9-b501-6a56de0df65d,Outcall,Returns,Reverse Pickup Enquiry,,a7b25f8a-a30c-470a-92cc-a2fc4f4aac9f,,25/08/2023 12:02,25/08/2023 12:07,25-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
76d3c597-d5b1-4717-b3b6-7d0b1334d446,Outcall,Shopzilla Related,General Enquiry,,cd2e7b90-7e36-4daa-b46c-c3b8a6849b06,,24/08/2023 16:45,25/08/2023 02:31,25-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
24b5204c-5c78-4353-8258-8077fdc4c77f,Inbound,Order Related,Order status enquiry,Thank you,89a86d2a-6ffb-4da0-b73c-ec6b79d8e9d2,,25/08/2023 19:35,25/08/2023 19:36,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
6bf55951-fa42-4ee9-855a-ad5160aafdef,Inbound,Refund Related,Refund Related Issues,,a2443d2d-4f11-4491-95bc-8d94a0eaa160,,25/08/2023 19:17,25/08/2023 19:18,25-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
bde82a34-11e8-421b-9ee3-7ffcc6de0120,Inbound,Refund Related,Refund Related Issues,,3b1cf013-d5a9-4fd4-a966-311efcc618cb,,25/08/2023 17:31,25/08/2023 17:33,25-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5370b73c-53ce-42a9-842a-3f8de4f87c52,Email,Order Related,Delayed,,3f5d771a-45d6-4193-a3f9-5a0e0907f61b,,25/08/2023 09:35,25/08/2023 09:38,25-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4f7d748a-f125-42ea-bb4c-e46a5851a0b8,Outcall,Returns,Return request,,9c188106-45b0-44e8-89c5-090650b0620f,,25/08/2023 10:55,25/08/2023 11:26,25-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,4
8e6139c7-ad04-47bf-abc1-87e7fe0231ab,Inbound,Shopzilla Related,General Enquiry,The Customer service representative assured me that the services will be enabled quickly so i am partially satisfied. I will be fully satisfied once the service is enabled as it jas been almost 6 months since the service has been blockedSo i once again via this feedback form request the concern team to restore my pay later servicesRegardsKhameshwar,0b1c1133-f6f7-4948-a83f-55b29c96bfb3,,25/08/2023 10:35,25/08/2023 10:36,25-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,4
18e32ecd-aada-465b-8625-f1919f51d4c4,Inbound,Returns,Reverse Pickup Enquiry,Good,88bd1669-1394-4aba-8cbd-1788d186443d,,25/08/2023 16:52,25/08/2023 18:28,25-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
823d703e-e5f6-48ef-80b7-68b2a1dc748d,Inbound,Order Related,Order status enquiry,,63b57d5a-7643-43db-86d5-f35979aae48e,,25/08/2023 17:17,25/08/2023 17:18,25-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,4
cf8eb3e2-6236-4208-9456-49a3215c6cf7,Outcall,Cancellation,Not Needed,,90f9d56b-48fa-42b9-bfb4-258ad471611e,,25/08/2023 19:40,25/08/2023 21:22,25-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
4b209d12-8fc1-41cf-a28e-955ea9302ac9,Inbound,Order Related,Delayed,,91c16510-1359-430c-8dd2-31530bf35cda,,25/08/2023 13:05,25/08/2023 15:53,25-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
441530a7-d1f2-4040-bd6c-e2ed8ab3fbba,Outcall,Returns,Reverse Pickup Enquiry,,32a2528c-2614-436d-bda5-615197ba8b65,,25/08/2023 08:04,25/08/2023 08:07,25-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
eabdbeae-735b-4f1f-b756-8a700eef3e9c,Outcall,Product Queries,Product Specific Information,"Pleasent,calm,talktive problem understanding",6b73b8a3-acda-4b95-85a4-b5c8630dbf67,,25/08/2023 19:05,25/08/2023 19:33,25-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
4c3bfe91-8499-416c-8fcb-05ffd54f6b34,Inbound,Refund Related,Refund Enquiry,I want help,a98b444e-b1cf-4e5e-910f-35bd4ed62a69,,24/08/2023 21:08,25/08/2023 10:24,25-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
e4408970-900d-4a17-9d22-ad00d227405e,Outcall,Returns,Reverse Pickup Enquiry,Good Knowledge ,1196f596-f69d-4be7-867a-9b3422775344,,25/08/2023 17:42,25/08/2023 17:43,25-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
9e28fe9f-811d-4c4c-b374-5030f92f9949,Inbound,Order Related,Seller Cancelled Order,,79455aa7-0296-4a17-910f-7f662dbbba0f,,25/08/2023 10:02,25/08/2023 10:23,25-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
22838d11-e2df-443b-be02-09429a4e1ac4,Email,Returns,Fraudulent User,,c4023b29-2d38-4fd0-b206-5a74d8535315,,25/08/2023 16:24,25/08/2023 16:36,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
ca902ffa-45c3-4fb1-a5a2-0fce92190d31,Email,Feedback,UnProfessional Behaviour,Good toking and good langveg thanks ???????? bossssss ,a9c260a5-aea7-4664-a3d9-f80b007551dc,14/08/2023 14:52,25/08/2023 20:35,25/08/2023 20:39,25-Aug-23,SANGOLA,Furniture,9610,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a93c0cd3-c95c-4b7d-8828-a5612c9505be,Inbound,Product Queries,Product Specific Information,,868c317b-a887-41d9-aa1a-ce9c682b8210,,25/08/2023 15:47,25/08/2023 17:42,25-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
3e92d3ef-f1f0-4cff-b87e-4239983bec70,Inbound,Returns,Exchange / Replacement,,020a5cde-1835-48fe-b5f9-633535b64e62,,25/08/2023 11:47,25/08/2023 11:48,25-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
df8586a3-481e-4461-a5ea-b503c8759374,Inbound,Returns,Reverse Pickup Enquiry,,281d67d8-96e9-4a0c-8894-363f32f54dc3,,25/08/2023 18:16,25/08/2023 21:28,25-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,4
ac5e231f-bd77-48af-8df2-50f87aaf48e9,Inbound,Order Related,Unable to track,The worst ever service i have ever seen. The agents only do sympathize to customers and provide no resolution. All they do is following the script. They are a stain on the name of service. They only know to read the script. They put their notes and forget the rest. Such a shame on your agents. ,018f32e9-6c83-41d5-bd2b-889c86e5c45f,,25/08/2023 11:44,25/08/2023 12:16,25-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,1
729c63a5-4300-448d-9624-aebaa68bac97,Inbound,Returns,Reverse Pickup Enquiry,,d7e57de0-5e0d-4e66-b21c-4ba5ad069a2e,,25/08/2023 09:28,25/08/2023 09:40,25-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
1878da7b-a919-49fa-a4ca-ae4dc7dc0eba,Inbound,Returns,Technician Visit,,96bf8c57-8e40-49dd-9756-a8c8ce66d04d,04/08/2023 10:12,22/08/2023 16:16,25/08/2023 19:48,25-Aug-23,NEW DELHI,Electronics,999,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
0397a78b-0f3c-4d2e-a1c4-d932971c513d,Inbound,Returns,Exchange / Replacement,Take feedback over phone,b9b86dae-591b-4a15-9363-8372c8888d57,,25/08/2023 18:56,25/08/2023 18:58,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
8dd80f8b-a999-4069-b184-0fe6e367ade6,Inbound,Returns,Wrong,Thanku sir ,dc298fd7-b843-4696-8cc8-770888c88997,,25/08/2023 09:33,25/08/2023 09:35,25-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
d5c43301-ced3-4e6c-b0a6-c19e5f7c79d4,Inbound,Shopzilla Related,General Enquiry,Good ,9bc97c05-0052-4aed-9c5e-a1b3b43a702e,,25/08/2023 14:28,25/08/2023 14:30,25-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
f3196754-0f0f-486d-a393-0e83ed2fffc4,Inbound,Returns,Reverse Pickup Enquiry,,0d68f03a-948a-4a06-9c97-6b1c8fe6598a,,25/08/2023 20:39,25/08/2023 21:15,25-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
2665ff1a-b5c9-4a25-bd66-6bbae79effa1,Inbound,Returns,Return request,Thanks,68469899-4271-476a-ac0f-593dbe303ee0,,25/08/2023 22:29,25/08/2023 22:31,25-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d9201c79-65e3-47dc-b1b9-12b1c6b48e18,Inbound,Refund Related,Refund Enquiry,Thanks ,fa00b83b-f0ee-4363-b1ef-0eaad5b9958b,,25/08/2023 12:03,25/08/2023 12:05,25-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
ec85c6e8-3ea5-4074-9aec-40c0a7caa1bf,Outcall,Returns,Return request,,c012ea07-c7bd-43b2-9b74-99690af02c8d,,25/08/2023 15:49,25/08/2023 16:35,25-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
0a4df2c4-7e75-454c-ab37-10f5b8713716,Outcall,Returns,Reverse Pickup Enquiry,,9823efb4-6eba-46a9-b7c8-ba56e1145845,06/08/2023 13:05,22/08/2023 21:14,25/08/2023 02:23,25-Aug-23,HYDERABAD,Books & General merchandise,638,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
953346e3-3a3b-40cd-bcb1-58048ae0a43f,Inbound,Returns,Missing,,f343d2cd-3aa6-415b-8684-b68db48c0686,,25/08/2023 18:48,25/08/2023 18:49,25-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
a43e0fd3-543c-4bbf-bb61-2f283a662559,Inbound,Shopzilla Related,General Enquiry,,2d02b17f-b77a-48eb-a12b-31e9fa43ff23,,25/08/2023 17:30,25/08/2023 17:31,25-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
cbd0a88d-fd85-4adb-a08d-5a3600ee75e6,Inbound,Returns,Damaged,,b996cc93-48ee-4274-85b9-2518d2361a1a,,25/08/2023 18:50,25/08/2023 18:52,25-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
68d0620b-400a-4d76-bbcf-9c2bc31b2822,Inbound,Returns,Fraudulent User,,ffa76802-50da-4450-a08c-9f2366b4f48f,,25/08/2023 12:46,25/08/2023 12:59,25-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
44a6b61e-6bc3-49f3-b58a-d7ddc8802b05,Inbound,Order Related,Order status enquiry,,75a39de9-20aa-491d-8e58-ca0d2d271659,20/08/2023 07:05,25/08/2023 20:48,25/08/2023 20:54,25-Aug-23,BIKANER,Books & General merchandise,199,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
990233a9-0d36-407c-9164-bb5719f5d876,Inbound,Order Related,Delayed,Thanks ,353d16ca-d0b6-4e04-8e96-3d0d94324ac1,,25/08/2023 17:31,25/08/2023 20:54,25-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
55fb678f-b2cb-40b4-8263-320caf12abf1,Inbound,Order Related,Installation/demo,Good ,0ebb6609-99be-4aa0-be49-f9ebcc85780f,,25/08/2023 23:26,25/08/2023 23:30,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
457bba60-e02c-43e6-8afa-f4c2f19a4a3a,Outcall,Returns,Return request,,793a448f-03e0-49cf-af3a-a2ac75bcafe8,,25/08/2023 20:57,25/08/2023 21:06,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
eb925f1e-8363-4121-9fad-001a0ae18e9f,Outcall,Product Queries,Product Specific Information,,3e3ddb6e-08cc-4119-b926-e63d21f39256,,25/08/2023 16:54,25/08/2023 16:55,25-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
efe17700-67d6-491d-a7e4-ac6f17a04f03,Inbound,Refund Related,Refund Related Issues,,2ba145c3-fbca-43e9-85ff-38fcf8150b50,,25/08/2023 12:37,25/08/2023 16:30,25-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,4
8b60d2ce-74a2-42bc-a39e-d81dae2594fc,Inbound,Returns,Reverse Pickup Enquiry,,3a0225fb-6a83-4247-b120-179e9c7e3b00,,25/08/2023 16:32,25/08/2023 16:33,25-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
cb609758-f48c-48bc-8bb0-cee3c4edb9b1,Email,Refund Related,Refund Enquiry,,b890414a-cc19-46b2-87e1-ca8717bac699,,25/08/2023 13:22,25/08/2023 13:26,25-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
71031eef-b0e1-49ec-8552-23f1456e7b7a,Inbound,Returns,Reverse Pickup Enquiry,Very good support mam,a53e08da-edae-439a-8558-d1572b9d6615,,25/08/2023 12:02,25/08/2023 12:14,25-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1c3162f4-f318-4d33-ae24-340fe26c8b9a,Inbound,Order Related,Delayed,Best voice ,ffc3709e-fd8d-4b07-9f8b-92860f901cf0,,25/08/2023 12:02,25/08/2023 12:03,25-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7ba219d2-80eb-4315-a386-a02cef9a1a57,Inbound,Cancellation,Not Needed,,aa6e6582-24f4-4542-827b-b3e353777e95,16/08/2023 17:26,24/08/2023 11:12,25/08/2023 09:43,25-Aug-23,GOPALGANJ,Books & General merchandise,133,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
7359ee5e-2f8d-4639-b97c-20df4aff8490,Inbound,Order Related,Priority delivery,Very nycc Shopzilla ,c0959312-126a-46ff-8cea-3163737addfa,,25/08/2023 12:10,25/08/2023 12:12,25-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
881f4ae1-ebb8-4971-b460-a41d8d58ec87,Outcall,Shopzilla Related,Account updation,Good ,ac3e72ae-6651-496e-8911-dcb5871310f5,,25/08/2023 11:54,25/08/2023 11:57,25-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
f3af2470-df3b-4a52-8769-9c16b8158132,Outcall,Returns,Reverse Pickup Enquiry,,90e0b82a-364e-4f44-a29d-e84a1a333487,,25/08/2023 12:25,25/08/2023 12:28,25-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,4
b2c761f8-66e2-464d-b0eb-ef824c59f0d4,Outcall,Returns,Fraudulent User,,4b3bb3da-7365-412b-a278-aec64318effa,,25/08/2023 14:03,25/08/2023 15:44,25-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
40b1c2a7-9687-47be-a3c8-93b1d403fbca,Inbound,Returns,Reverse Pickup Enquiry,,a7be1b5a-e1a2-4c18-a1d1-7a45299533bd,,25/08/2023 16:16,25/08/2023 16:19,25-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
cdd2112f-5d62-4e0f-b777-ae1290cec1ed,Outcall,Returns,Missing,,aa823b61-a67d-4865-9b01-2a9332f59001,,24/08/2023 21:45,25/08/2023 08:46,25-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,4
5303c3d9-6446-4dd1-b0f8-3de5f39ffa9f,Inbound,Returns,Return request,No thanks ,71ae75cd-f4af-4b72-b5dc-fe2e1218b713,17/08/2023 22:37,25/08/2023 10:49,25/08/2023 10:51,25-Aug-23,KAITHAL,LifeStyle,1531,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
6c9d8ce4-5881-4edf-bdfa-1b4972e2f37c,Inbound,Returns,Reverse Pickup Enquiry,6 Times request repeated.,4a3ab92d-84a8-49a2-afc0-53ad366f5abb,,25/08/2023 05:23,25/08/2023 05:41,25-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
154c3879-dbe2-406c-9336-0478d663f6b5,Inbound,Refund Related,Refund Enquiry,,a6427eb1-2178-4f4d-87f6-57836b0c1a73,,25/08/2023 12:05,25/08/2023 12:09,25-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
c150c34f-9017-4713-9040-81abbf2d71d1,Inbound,Order Related,Delayed,Good ,62c1fb2e-d6e1-4ac0-909c-8f7087191a6a,15/08/2023 09:17,25/08/2023 11:05,25/08/2023 11:06,25-Aug-23,SAHARSA,Mobile,32824,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
b1340e6f-8280-43dd-8274-177b77f27902,Inbound,Order Related,Order status enquiry,very good,9edf9ebb-167d-4a57-9895-98f9645c25ab,,25/08/2023 17:24,25/08/2023 17:27,25-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c80199d8-f24a-45f0-954e-88cf014f87a4,Inbound,Order Related,Invoice request,,f3f841bb-d4d5-4825-8aa0-2e8d53dca8d6,,25/08/2023 19:30,25/08/2023 19:32,25-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,1
cc46d4d8-17ed-4ba4-81dd-691edf35b640,Inbound,Order Related,Order status enquiry,Who ever was on a call with me that guy was perfectly perfect for his job... Thnq so much for all the information ??,031d6cb9-551c-4b4d-8098-f90547e758c6,,25/08/2023 19:12,25/08/2023 19:12,25-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7e98d84b-06cd-4f6f-b15b-b0555373fb7b,Outcall,Returns,Return request,Black list those sellers who are supplying bad quality or wrong products ,d2fc189d-5e2e-4cd2-b5b3-ae22f48a4724,,24/08/2023 23:09,25/08/2023 00:12,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
446d7804-3a7d-44b9-9f4f-1f6ab4e717b7,Inbound,Returns,Reverse Pickup Enquiry,,441a79e4-7c99-40db-9b3e-a55894b773cb,,25/08/2023 13:47,25/08/2023 13:51,25-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
ed74d248-957c-45e1-a38e-bb9847d3d664,Inbound,Returns,Reverse Pickup Enquiry,,54f0d8ab-cff2-43a4-b6c2-09c026d9f450,,25/08/2023 17:41,25/08/2023 18:08,25-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
743e03db-3cdd-4a43-b11c-a5a2586a6b1a,Inbound,Returns,Return request,,a179b448-cfed-498a-b1e0-0e944b85b976,,25/08/2023 18:35,25/08/2023 18:40,25-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ffd155eb-63e4-4ebc-80e3-aa495caa5a0a,Inbound,Order Related,Delayed,,cf8e1bca-8e57-4fac-8d75-1ca42cd4ca7b,,25/08/2023 12:13,25/08/2023 12:14,25-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
1b89bebc-0320-4e83-9dc5-1c765c1eac83,Inbound,Returns,Reverse Pickup Enquiry,Good service ,c23c400d-21cf-4008-add1-8c8ebd89b623,,25/08/2023 09:32,25/08/2023 10:34,25-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
dcd213c5-c616-4e75-af5e-c64605f9b72d,Inbound,Payments related,Online Payment Issues,This issue was related to balance in gift card wallet which got expired. Humbly request Shopzilla management to extend the   of such balances if the customer is unable to use the balance amount within said   and the amount should be free of any expiration/ validity period as this is customers own money which he/she used to shop initially on Shopzilla and got refunded subsequently.,47b278c7-d144-4b85-a44b-cf9e219dd765,,24/08/2023 13:42,25/08/2023 13:48,25-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
0a8e277c-6e34-4c9e-9bcd-68803a9e76ab,Inbound,Refund Related,Refund Enquiry,Good service ,2c3b8112-e517-463d-a9e2-4feda0878ca3,,25/08/2023 19:40,25/08/2023 19:41,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
900e1c2a-ca6f-4c37-8d38-d71b5ca07e88,Outcall,Shopzilla Related,General Enquiry,fraud,58f8c7df-a387-431f-829a-405a325f56aa,,25/08/2023 18:25,25/08/2023 19:20,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
fffa5e59-3ec5-4c9c-9a6a-582d44a88548,Inbound,Refund Related,Refund Enquiry,,4fab2602-3637-4154-abe6-1a42ecffe1a1,,25/08/2023 12:22,25/08/2023 12:26,25-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
7acc5cab-cf66-4e18-8189-061893976f0a,Email,Payments related,Payment related Queries,Good ,dc670f02-15b2-4d7c-8d01-44cb3712340f,,24/08/2023 17:47,25/08/2023 08:04,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
fb113868-96a7-452b-ae30-f10e83f0f9e9,Inbound,Returns,Return request,No,2f1dbe8f-1b75-4ea1-8462-2b89ff8c8e24,,25/08/2023 14:49,25/08/2023 14:56,25-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
f3a71456-9dfa-42e4-be63-c7996acce2ea,Inbound,Returns,Reverse Pickup Enquiry,,d7d67fd7-bb87-4d2a-820e-e8cc21ebd53f,,25/08/2023 17:18,25/08/2023 17:24,25-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
53ca3641-958c-4e4f-8b0c-404e4c96d644,Inbound,Order Related,Installation/demo,,18c57899-1ad1-414f-9707-e5bf6fa531dc,,25/08/2023 17:43,25/08/2023 18:23,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
f9f2653a-3a79-4425-a2d1-47f908ae1b4b,Outcall,Order Related,Priority delivery,,14954a2a-b894-4c04-beea-24405d20413f,,25/08/2023 19:06,25/08/2023 20:58,25-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,4
1df69dac-7adf-4962-92bd-d458c35e7698,Inbound,Returns,Reverse Pickup Enquiry,Good ??,19baeff4-8eb9-4330-a1ab-d7134f11de9e,26/07/2023 20:29,25/08/2023 08:24,25/08/2023 08:25,25-Aug-23,JHANSI,Electronics,1099,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
fca204af-ea0c-485e-8ef6-aa51defe0d3c,Inbound,Returns,Reverse Pickup Enquiry,Bahut acha bat huaa ,dbcb8011-bf1f-4c2d-be1a-415520c715ca,12/07/2023 15:32,25/08/2023 19:36,25/08/2023 19:38,25-Aug-23,GOPALGANJ,Home Appliences,1499,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
0ec7fef9-bceb-47b5-a9b5-e8f0b28b9aea,Inbound,Returns,Reverse Pickup Enquiry,,4b44967a-c2fc-4442-9c9f-ee86a73f5da7,,25/08/2023 17:47,25/08/2023 17:48,25-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
a612fe25-5795-4d56-b1d6-12851e9d5530,Outcall,Returns,Reverse Pickup Enquiry,,1ceef20c-1af2-4a6e-9228-c4c395ff0a35,,25/08/2023 14:27,25/08/2023 14:35,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
62b80e7c-5cd5-4713-9397-abd84b11b9ce,Inbound,Returns,Reverse Pickup Enquiry,,828b1401-7a21-4f91-a5d7-b2f67ba22949,05/08/2023 23:33,21/08/2023 22:21,25/08/2023 17:22,25-Aug-23,JAIPUR,Home,2039,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,1
87fd37d9-bc31-41f5-a80d-25a8837487bc,Inbound,Returns,Reverse Pickup Enquiry,Very bed,7ebd45fb-886b-4ad5-afbe-4d5c696c1abf,,25/08/2023 17:25,25/08/2023 18:18,25-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
743f8034-2d71-465a-91ec-ba06a08bfd54,Inbound,Returns,Service Centres Related,,54654da4-27d0-451e-bd72-4e61c3441b5e,,25/08/2023 18:15,25/08/2023 18:33,25-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3cc7a372-b5da-4a99-958e-ee45f255cf0e,Inbound,Payments related,Payment related Queries,,ac31d6f6-f45a-4fea-bfbd-ca75045560b3,,25/08/2023 14:34,25/08/2023 15:00,25-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
32184748-91e9-434b-9e05-df49cc72d952,Inbound,Returns,Reverse Pickup Enquiry,,8a690bda-d5ec-4480-8536-5c84bbb10a06,,25/08/2023 12:15,25/08/2023 12:50,25-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
46e1d427-6a29-4685-a4e6-45350cfe3a0a,Inbound,Order Related,Order status enquiry,"I clearly said that delivery guy just disconnected my call and if she can help me by coordinating him to bring that parcel by 4 as i m not home after that, i called delivery guy in the morning and he said i will deliver by 2 PM but now its 4 , ",7d6e2390-2edb-46c4-bab4-de8de99c42e9,,25/08/2023 15:35,25/08/2023 15:36,25-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,1
9363e1ea-1477-4922-bd53-7d66bfe6ff95,Inbound,Shopzilla Related,General Enquiry,Thanks ,5f40e197-8067-44e2-be04-3b6e79a8ad93,,25/08/2023 11:21,25/08/2023 11:43,25-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,1
20ec6b83-3ae6-4b35-a335-e3534a92029a,Inbound,Returns,Reverse Pickup Enquiry,,83b8077b-0088-481c-8ac9-a0c2cdc9e8e0,,25/08/2023 10:09,25/08/2023 10:10,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
b4389d7a-c1e3-4193-878a-9bcd57f79289,Inbound,Returns,Reverse Pickup Enquiry,Good ,f3dc3ac8-7228-4f66-a1f1-ff5fb292f427,08/08/2023 21:19,25/08/2023 14:20,25/08/2023 16:29,25-Aug-23,NEW DELHI,LifeStyle,532,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
fdd45dc7-83ec-492a-a237-a830398c4835,Inbound,Returns,Reverse Pickup Enquiry,First u can shove my problem than I will give you review ,7761507e-157b-4917-a666-e123fcd85c2f,16/08/2023 09:46,25/08/2023 00:06,25/08/2023 00:16,25-Aug-23,MEERUT,LifeStyle,338,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,3
4b26524b-e349-4082-82a3-7f96b419eca1,Inbound,Refund Related,Refund Related Issues,My issue not resolved ,ddfcf3b4-a51c-4a0c-ae42-15d530e939aa,,24/08/2023 19:56,25/08/2023 14:00,25-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
f0d8e08d-34ae-491a-8723-3ed7c24ad654,Inbound,Returns,Reverse Pickup Enquiry,,16717f64-bf1d-48bc-945a-acd862d6cc7c,,25/08/2023 16:37,25/08/2023 16:40,25-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
814fecc1-6942-41f9-9f65-797774b9d9b5,Outcall,Returns,Wrong,,025b820a-4043-4d1b-988b-653917f49304,04/08/2023 17:18,24/08/2023 16:46,25/08/2023 08:14,25-Aug-23,HYDERABAD,LifeStyle,449,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
99efb19a-0453-431d-9a64-f6e63e956b2f,Inbound,Returns,Return request,,44c94dc9-0573-40dd-a96c-0fbc884a81aa,,25/08/2023 15:44,25/08/2023 15:47,25-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
3d43e677-416c-494b-bba5-0d09ad59af94,Inbound,Returns,Reverse Pickup Enquiry,,6844f5b3-098a-4515-90ee-7b1f114efaaa,,25/08/2023 14:15,25/08/2023 15:11,25-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
06a1507c-a1c0-45ff-be5e-b9bfb2612959,Outcall,Returns,Return request,No,abbcd0f1-f470-4aa3-b52f-c0ebc36ac6a1,,25/08/2023 14:32,25/08/2023 14:36,25-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
38954698-c6b8-4f8c-9188-ae2a1fdc12d5,Inbound,Returns,Reverse Pickup Enquiry,,91d74c10-800d-4a00-a9f1-a8cf9a99a36e,,25/08/2023 14:39,25/08/2023 14:52,25-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
8f55ef3c-5e7f-427d-8fb4-5e476c512b78,Inbound,Returns,Return request,,4108268b-71b1-43cd-9664-6f6eccc57f37,,25/08/2023 12:27,25/08/2023 12:28,25-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
a4a915d3-40c5-488e-9966-ad742b923e35,Inbound,Order Related,Delayed,Not sartifide,ae140a04-45f7-415c-900f-d8f243c00b56,10/08/2023 17:51,25/08/2023 11:39,25/08/2023 13:16,25-Aug-23,HYDERABAD,Home Appliences,638,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
e18d0d83-d03f-4056-bc88-fedc03dae70c,Inbound,Order Related,Order status enquiry,U,89e09cd4-6bbc-43f7-bf7b-a8f48ae8ed45,,25/08/2023 08:00,25/08/2023 09:10,25-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7c4b6840-8902-4668-8fef-68236a921ad0,Inbound,Order Related,Installation/demo,,d60dd039-9e89-48a2-a7f9-2a28e71a447c,,25/08/2023 21:11,25/08/2023 21:28,25-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
1695c5d2-4ed6-470d-bad9-408e67e2a3c2,Outcall,Returns,Reverse Pickup Enquiry,Calling recived but not speaking ,3ae3c143-d6fc-41ed-89d4-9fddacae5cd9,,24/08/2023 17:32,25/08/2023 12:31,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
178e80a9-f1e8-4e31-8bd0-5345c47763c2,Outcall,Returns,Reverse Pickup Enquiry,,5c5cf2a5-262a-431d-b3ae-a9a2b82d94da,,24/08/2023 17:55,25/08/2023 16:24,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ddaa0da6-879c-4025-8edf-966b0a519237,Inbound,Returns,Reverse Pickup Enquiry,Good,d4c4260f-b51b-4a1a-ae32-79b411a310db,,25/08/2023 15:57,25/08/2023 16:02,25-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
7d853d6a-3e90-4f0f-b98e-02102f20c56d,Inbound,Order Related,Delayed,,8a932436-eb99-4094-9e90-74f442c85152,04/08/2023 17:19,25/08/2023 16:14,25/08/2023 16:15,25-Aug-23,BANGALORE,Furniture,10556,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
4a8badfb-ae68-4954-a389-c4754793085f,Inbound,Returns,Reverse Pickup Enquiry,Good,f7a96b00-e491-4f4e-8cff-aac8784fdce4,,25/08/2023 14:50,25/08/2023 16:55,25-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
53b42e4f-b0da-43d3-af73-c87552a9bede,Inbound,Payments related,Wallet related,Good customer support ,c784d8f4-b61e-48a8-9365-f5442e3f83f1,,25/08/2023 18:02,25/08/2023 18:17,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
ce35f5fa-5656-49d6-9c97-fec9d4d48d62,Outcall,Returns,Wrong,,9dc9aa4f-da02-4652-bfcf-6e7090ee1653,,25/08/2023 20:28,25/08/2023 20:31,25-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
e5d0c097-7273-41ef-bc3b-fe5c7afa0ffd,Inbound,Returns,Reverse Pickup Enquiry,Start no return product to get return,a1e15748-39e2-48f6-86d0-58c5de292e08,,25/08/2023 19:23,25/08/2023 19:26,25-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
575f6540-e4ea-4795-8649-4c85ac5171f9,Inbound,Refund Related,Refund Enquiry,Nice support,d34220f8-7fed-4a52-9046-df13b0b739a3,,25/08/2023 18:55,25/08/2023 18:58,25-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
0eca0f57-b188-4528-90aa-22ad279f5a0e,Outcall,Order Related,Order status enquiry,Excellent,35ff4df8-6a06-4731-8fb9-49d2ba1cc6c3,,25/08/2023 10:25,25/08/2023 10:39,25-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
fbf606ee-fe55-48f6-a222-be5883d997d2,Inbound,Returns,Technician Visit,To Return my product is worst experience I'm facing right now.resolve it as soon as possible.,424d7daa-8f34-4d16-9d79-1c075689c723,15/08/2023 19:44,22/08/2023 14:23,25/08/2023 19:51,25-Aug-23,BHARUCH,Electronics,13990,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,3
c3729ff3-b86b-4b45-8762-230f37230c49,Inbound,Order Related,Delayed,,c94b750c-fa80-4ecd-986d-bff9041dcc93,,25/08/2023 16:26,25/08/2023 16:35,25-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
2bfb8a0b-0ead-4dee-928a-9438f2c140d2,Inbound,Returns,Reverse Pickup Enquiry,Language support need for Other no one available waiting for long,957a33b4-7ea0-4b6f-8d5e-3811c98e2c13,,25/08/2023 13:41,25/08/2023 21:08,25-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,4
08129448-ae85-445f-98d3-2846ad010abb,Inbound,Order Related,Order status enquiry,,1f95f3fc-3caa-4e34-bffe-8561f674be69,,25/08/2023 19:24,25/08/2023 19:24,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
04f62160-f36c-47e7-9555-3efd5369de18,Inbound,Payments related,Online Payment Issues,good services Shopzilla,08458a2f-7d92-4a4a-855c-33f5e208ab96,,25/08/2023 08:18,25/08/2023 08:26,25-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6f96d14e-c452-4800-bf92-477f1049e7b8,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla customer care fully helpfull,36f66850-47ef-43ec-bf68-1e4f85f68eed,,25/08/2023 07:45,25/08/2023 07:52,25-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
77da3e39-b804-4359-91cf-b249e930aaff,Inbound,Returns,Return request,No,801e5fb1-730f-43b1-8f7a-42615e6ff323,,25/08/2023 15:26,25/08/2023 15:36,25-Aug-23,,,,,Michael Reilly,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
5859a2df-9dcf-44cb-9034-4ed66bf319ac,Outcall,Order Related,Order status enquiry,Your customer service is good feedback  ,5242968c-517b-4dfb-b0f2-63f2c6d25493,,25/08/2023 12:59,25/08/2023 13:23,25-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
8829d75b-d884-4bde-b739-a626362f0869,Inbound,Returns,Return request,,3797b8a6-eb74-4e28-ad88-2abf9d2bb905,,25/08/2023 16:21,25/08/2023 16:34,25-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
3f2d9d80-9549-472d-be34-599dbcb284b2,Outcall,Returns,Reverse Pickup Enquiry,I received totally different product. Customer care officer Directly said product has no return policy..I cant do anything.. it means I did a mistake that i used Shopzilla..,2e612424-cf29-49b0-a9dd-db5e1ab01d0a,,25/08/2023 22:43,25/08/2023 23:02,25-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
60616142-69d9-4884-a848-5740deb8e4ca,Inbound,Returns,Product related Issues,,2218810d-edbd-4cb6-95a0-b71c1b5d690a,,25/08/2023 16:23,25/08/2023 20:32,25-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,3
48b16a20-2d81-4fb1-9d79-f718546dad00,Inbound,Returns,Reverse Pickup Enquiry,Service is excellent ,59ca43cc-7e93-4862-81f1-a2d385cb51a1,,25/08/2023 15:43,25/08/2023 15:46,25-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
2f4520c6-68d5-4797-8c45-ee5e0103a740,Inbound,Refund Related,Refund Enquiry,,f0c85cbc-d0c2-4b44-b450-1bc96d5678f4,,25/08/2023 21:33,25/08/2023 21:34,25-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
8d4d999b-389d-4944-bed1-1af73eff1c6b,Inbound,Returns,Reverse Pickup Enquiry,,30ab74cd-7ac5-420f-ae86-14cd142de770,,25/08/2023 19:56,25/08/2023 20:08,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,2
f1c86b69-9226-4bbf-bb9a-50a0c2c8eeaf,Inbound,Order Related,Delayed,This my,18e5d372-70b1-4f97-bb4f-5dddd5fd8574,,25/08/2023 14:01,25/08/2023 16:57,25-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,2
56ab4f44-872f-4d3e-93ba-627a9105668a,Inbound,Shopzilla Related,General Enquiry,,b76e07e9-63a7-446e-abbd-c0b96af7f2ee,,25/08/2023 14:55,25/08/2023 14:58,25-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
40d3ba68-1980-4026-9fb5-89c011c9fe95,Inbound,Returns,Reverse Pickup Enquiry,Product value is on SuperBuy same product 70gram 73 rupees but u people had charged me 195 rupees this is completely unacceptable and I want to return this product ,4d09f62f-bef1-463a-8ce4-8aa0cd59d9e6,,25/08/2023 17:31,25/08/2023 18:09,25-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
c8ad0a40-bbbf-4aeb-9424-22153076cc4b,Inbound,Returns,Reverse Pickup Enquiry,,72f55d60-de57-4e89-a5dc-240e9fe8af2b,,25/08/2023 15:27,25/08/2023 15:34,25-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,4
139b17f8-ce03-4f15-b704-e142089bca54,Inbound,Returns,Reverse Pickup Enquiry,,84b5738f-e98f-4cf9-a982-003f4fd8e835,,25/08/2023 09:58,25/08/2023 10:01,25-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
e50c0ce2-7ab9-474c-bb22-4130a3ae7f0e,Inbound,Order Related,Order status enquiry,,74f4aff3-34ba-480a-ac1e-4ad9661e4147,,25/08/2023 14:17,25/08/2023 14:28,25-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
58a9b8fd-beb0-4d67-aa1a-ddba871be838,Inbound,Order Related,Delayed,,f951922c-5633-414f-8215-4b7e1cc81110,19/08/2023 22:46,25/08/2023 21:31,25/08/2023 21:33,25-Aug-23,DARBHANGA,Home Appliences,2074,,Ashley Yu,William Park,John Smith,61-90,Evening,5
292167d9-f149-4de5-be65-eefa89d55e7f,Outcall,Returns,Reverse Pickup Enquiry,,e5332617-6775-470f-92f9-1113afa90f48,,25/08/2023 15:36,25/08/2023 15:37,25-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
311d8ec3-4418-46f5-a79e-f01cd45428a3,Inbound,Returns,Return request,Please improve in delivery time to time and faster,393aca5d-fb8f-45cd-b577-2fcb4dc33a5c,18/08/2023 07:46,25/08/2023 13:13,25/08/2023 13:46,25-Aug-23,SAMBA,Electronics,2199,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
8c4f0f4f-e1c4-4479-a365-830472354f26,Inbound,Returns,Fraudulent User,,8937cf70-63a6-45ac-81b2-25ce2ba0185c,,25/08/2023 20:43,25/08/2023 21:02,25-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
306548cc-74b3-456e-be70-22dc1f029a7d,Inbound,Payments related,Online Payment Issues,,a8b84486-3ed5-4ec5-a3c3-f913487d0392,,25/08/2023 18:58,25/08/2023 20:03,25-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
7314ba35-cf1a-479c-ad2c-834a79b8c611,Inbound,Order Related,Delayed,,02be7da4-97de-453b-9ab5-5514d4864463,,25/08/2023 12:14,25/08/2023 12:16,25-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,4
ca45be9f-076e-4f5e-b64c-d50e8c01c131,Inbound,Shopzilla Related,General Enquiry,Very nice and lovely talk miss 5??,31932879-b012-43aa-bb34-5a853c5ac273,,25/08/2023 11:02,25/08/2023 11:33,25-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
1eb7e6c9-f6ae-43fb-9bc0-dcc28a82896c,Inbound,Returns,Reverse Pickup Enquiry,,b09d7079-4fd4-4e08-a7cd-d5371848e1f6,,25/08/2023 10:40,25/08/2023 11:04,25-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
e0497457-286a-49c7-87c1-4301c66e5c57,Inbound,Returns,Reverse Pickup Enquiry,,ef2904ae-dc78-4b46-911b-17d52699acb8,,25/08/2023 12:45,25/08/2023 14:06,25-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e7ed2433-de88-4368-822a-0e72af4f6fd6,Inbound,Order Related,Delayed,The call suddenly got muted during the conversation but I was on the Line. Customer Support Executive didn't call again after hangup,59028228-839a-4860-a977-2a3e6ddc3df1,,25/08/2023 19:47,25/08/2023 19:55,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
fa2c099b-3d7c-443f-ad04-095d2c79d042,Inbound,Returns,Reverse Pickup Enquiry,,3c96296c-d5a8-4f56-89dd-9d16ce269ef7,,25/08/2023 20:27,25/08/2023 20:28,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
801624a0-932e-4745-9262-da0175cf382b,Outcall,Returns,Fraudulent User,no suggestions,83993315-e1cd-433f-89a6-1e4be8741e4b,,25/08/2023 10:12,25/08/2023 10:14,25-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
9e6429cb-cce5-4890-b9d2-6f3b5b5052cd,Inbound,Order Related,Delayed,,ab9b1e26-e190-4dfa-9c83-ccd57d0c5de0,,25/08/2023 16:18,25/08/2023 16:22,25-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
79266dd7-93f2-43b9-947a-bc7682d02d42,Inbound,Returns,Reverse Pickup Enquiry,,71bb1e67-e4bc-457e-bffa-c0653dd5149d,,25/08/2023 11:05,25/08/2023 11:07,25-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
783cd51c-b94d-4746-aed6-8cd76e5e5dee,Inbound,Refund Related,Refund Related Issues,,0b87fc58-17d2-4dc0-8f36-b9d5ccefab36,,25/08/2023 14:43,25/08/2023 22:45,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,3
e023a535-3f6b-4dfe-9f11-4cb738d9c79c,Outcall,Returns,Return request,I am satisfied with conversation,ac3bda42-1d14-4320-a8d2-268882ed11f9,,24/08/2023 15:01,25/08/2023 14:23,25-Aug-23,,,,318,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
559a2ece-1098-473c-a5e9-6489a6c1285f,Inbound,Order Related,Delayed,,e3737bd0-7cdf-4a83-b84f-03327432b02d,,25/08/2023 11:56,25/08/2023 12:14,25-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
997caaff-5b51-48fc-b937-ebcf2869515c,Outcall,Refund Related,Refund Related Issues,,3ba7c61b-7830-411e-adbe-05f6f91ebe8a,13/08/2023 07:52,25/08/2023 19:10,25/08/2023 19:22,25-Aug-23,UDAIPUR,Affiliates,84,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
0483fbcb-fd49-446c-a639-b3865b7690b1,Inbound,Shopzilla Related,General Enquiry,Very good,0c9e62d1-8aa8-413e-b84d-e7f2ad06192b,,25/08/2023 14:36,25/08/2023 14:38,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
4e14ecfa-cfd1-44c9-a795-ca9febb42380,Inbound,Returns,Reverse Pickup Enquiry,,b68f6a3e-24b1-4ef6-98f9-5d55c5793046,,25/08/2023 14:31,25/08/2023 16:54,25-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
88983552-9788-4e67-9046-df5341ba253d,Inbound,Returns,Missing,,4c1d9ecb-9259-4104-9ea2-2ff8e9d1466c,,25/08/2023 01:13,25/08/2023 01:14,25-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
85e54f01-957c-4cba-9f16-470414098c3e,Outcall,Returns,Service Centres Related,,56339ba1-ff16-432b-9571-b3df4738b679,18/07/2023 22:02,22/08/2023 11:03,25/08/2023 14:18,25-Aug-23,ERODE,Books & General merchandise,6429,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
fddd74ba-9f7e-43e0-9aae-c8ba5ea25cf9,Email,Returns,Reverse Pickup Enquiry,,edac312f-cc79-4bd2-b1e7-07ca07180655,,24/08/2023 17:55,25/08/2023 19:24,25-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,2
d441ca9d-18de-452c-9e5e-a5c730a5f91e,Outcall,Returns,Return request,Please add more languages to intaract with people's that can help more to improve ,37bb2407-f001-48b6-8f59-8579ae7b5130,,25/08/2023 19:43,25/08/2023 19:53,25-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
fa0e995f-a013-4722-afe0-3e573d0d7e2e,Inbound,Order Related,Customer Requested Modifications,,63612c88-51f2-42e0-9241-bbdd4f4e1a62,15/08/2023 18:01,24/08/2023 20:22,25/08/2023 07:57,25-Aug-23,KAIMUR,Electronics,599,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
e55051a5-1d5b-4612-ae1f-140ad85d01e2,Inbound,Returns,Reverse Pickup Enquiry,,a911076d-cee0-4fa7-ab97-6110c664ec54,,25/08/2023 18:03,25/08/2023 18:04,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
d673f221-fc57-49df-9e19-331a2f4afc30,Outcall,Feedback,UnProfessional Behaviour,,ee4b5eb2-c7fb-41a0-9efc-6d25c79d65a0,14/05/2023 17:43,21/08/2023 18:00,25/08/2023 09:35,25-Aug-23,LUCKNOW,Home Appliences,6699,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
12b375d1-22d5-4432-b7fb-5a208d6ac01b,Inbound,Returns,Return request,,54b6bfd1-3bb2-43fe-8873-4da867dc70c4,14/08/2023 13:37,22/08/2023 15:34,25/08/2023 21:46,25-Aug-23,ALLAHABAD,Electronics,399,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
584c4e72-5455-4889-9755-a3e22819e93d,Inbound,Returns,Reverse Pickup Enquiry,Super ,0f347803-eb4b-48be-8b10-53f07ea91f17,,25/08/2023 11:53,25/08/2023 11:56,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
8ad242ee-0280-4c02-9750-ff66203518f3,Email,Returns,Reverse Pickup Enquiry,I am so happy with customer service ??,56b7bae0-0b45-4b85-99a8-69e91cc5f423,,25/08/2023 18:46,25/08/2023 19:34,25-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
22aae347-b62d-4670-ad14-890ad4efc282,Inbound,Returns,Reverse Pickup Enquiry,????,72c818dd-8406-4ab5-9693-e6255348c2fa,,24/08/2023 11:50,25/08/2023 14:38,25-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
ef72be7d-8c38-4abd-b607-d59787398c45,Inbound,Returns,Fraudulent User,Haahuehehs,34abec9f-738d-4909-9adf-3e568ed59770,,25/08/2023 14:57,25/08/2023 15:03,25-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
cdd7e3e3-b64c-4a97-a71f-0dddbb73bb77,Inbound,Order Related,Order status enquiry,"I am not very satisfied with the service of Shopzilla, I am very angry, so tell today's date and tell 28th delivery this is a scame ??",ecb82468-05a0-49ce-b077-7b41d452c35e,,25/08/2023 18:05,25/08/2023 18:57,25-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
4dedc58c-c7eb-4eb7-8d98-d813e1b1358c,Email,Returns,Technician Visit,,a17f75af-98de-40a9-8a8f-289ea2f0eaac,13/07/2023 22:33,23/08/2023 21:38,25/08/2023 17:30,25-Aug-23,HYDERABAD,Home Appliences,3899,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
25df49ca-65f2-4487-b764-64e3c100a5d4,Inbound,Order Related,Order status enquiry,,e24052d6-3d46-4f7a-a686-958355bb8c69,,25/08/2023 19:05,25/08/2023 19:52,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
e3266a22-cdbf-46f1-abf5-c5198c1a8883,Inbound,Returns,Reverse Pickup Enquiry,Very good ,ba36605a-3d1b-4684-b3fe-8d9cefcff402,16/07/2023 14:12,24/08/2023 18:42,25/08/2023 15:31,25-Aug-23,NAVI MUMBAI,Home Appliences,1398,,Nicole Patel,William Park,John Smith,31-60,Evening,1
89e0e91e-5504-4ac9-b705-d85486f5c1cd,Inbound,Returns,Exchange / Replacement,Correct information should be given to the consumer Do not give wrong information about any product Reno 7 5G mobile should not be written   7 mobile Reno 7 5G mobile is the same,7d014f0d-ed98-4618-90e6-06e4dd817d8f,,25/08/2023 19:45,25/08/2023 21:53,25-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
f0181f9d-5c1b-420d-afae-eedf3c4c47d1,Inbound,Order Related,Order status enquiry,"I already contacted two more executives before this gem. None of them was able to understand my issue with the product. Both were women. One of them was suggesting me what exactly I need to do in case of OBD. It is showing on my interface. But not on theirs. There are a lot of things to mention regarding your service & interaction with those two executives. But due to the right time, I can't. But this guy's efforts that he put to resolve my issue with his best knowledg is  :) once again thank you...brother! Keep it up with this manner & in a polite way. You will shine like a STAR! Have a nice day! ",721dbe88-f018-4264-8d0c-38ec682a6f06,,25/08/2023 18:57,25/08/2023 19:02,25-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e83205d4-4b8b-4ac4-8ce9-a28841d7dd79,Inbound,Refund Related,Refund Enquiry,Good job,f5c59fa6-2d07-40e0-9092-b19161bfcb9d,,25/08/2023 13:32,25/08/2023 13:43,25-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
81e7ae29-1fa6-415a-9bb1-980ce0f622e1,Outcall,Returns,Return request,,9af15ce4-a3b3-4559-a2c6-e420cfb3289c,,25/08/2023 16:03,25/08/2023 16:15,25-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
441648c6-d485-4614-800b-78bfa077b602,Inbound,Order Related,Order status enquiry,Delivery boy So Bad behave,e8f2dc91-f48a-4d02-8ce4-a1076e8e09a1,,25/08/2023 15:56,25/08/2023 15:56,25-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f52e2043-7ccd-46a4-ae80-4e5977d4396b,Inbound,Returns,Reverse Pickup Enquiry,,81575d05-6d8a-4ca7-a227-dc7e9d50f924,,25/08/2023 13:28,25/08/2023 13:30,25-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
65cc8592-8a53-46a7-9221-d793c2fcae8c,Outcall,Order Related,Customer Requested Modifications,Good ,9bf2efad-966d-4d22-b899-e6b7cbde3d58,,25/08/2023 13:13,25/08/2023 13:34,25-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
50484186-0442-4cb9-8357-aaad4d7042fc,Inbound,Returns,Technician Visit,,8abe5a4c-8b40-4d4c-b770-3041b51c4c8f,07/08/2023 21:08,21/08/2023 18:18,25/08/2023 17:03,25-Aug-23,TALIPARAMBA,Electronics,151990,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,3
9e5a0f82-aa6d-4d55-9c13-d8a965c7b596,Inbound,Returns,Reverse Pickup Enquiry,  improve everything about your customer service everything that needed is missing and no words to explain my worst experience ,0dae082a-31af-4752-aabe-c2f6de0336c3,04/08/2023 11:07,23/08/2023 19:50,25/08/2023 12:02,25-Aug-23,CHENNAI,LifeStyle,1299,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
aab829c4-098a-49d6-928b-4c9527ddad8c,Inbound,Cancellation,Not Needed,,91081792-d292-4f80-8db7-f96883a16399,,25/08/2023 00:35,25/08/2023 00:36,25-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7a3f764a-b387-468b-a297-e86906e8d09f,Inbound,Returns,Reverse Pickup Enquiry,,eb6ede75-a587-40bb-9fbd-aa87e5dbe6d2,,25/08/2023 12:26,25/08/2023 13:00,25-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
df0af54a-a1c4-452f-96b6-38267a180316,Inbound,Refund Related,Refund Enquiry,,492696a4-04b0-442b-a6dc-9b1d6f77c28b,,25/08/2023 17:13,25/08/2023 17:15,25-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
296916f5-b33a-4e8a-b3af-7e15501df518,Inbound,Order Related,Delayed,,bde04833-4ba1-4253-8539-b67369a7c3d7,,25/08/2023 21:01,25/08/2023 21:34,25-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8b82e280-92cd-4d9f-a1c3-dc4561d5fb45,Inbound,Shopzilla Related,Signup Issues,,5556d5d4-cc09-4b70-af76-cd8632dbdcec,,25/08/2023 19:17,25/08/2023 19:23,25-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
c58e4821-ee67-4b66-9f96-72ff6f5b1ef4,Inbound,Returns,Reverse Pickup Enquiry,Great experience everytime from Shopzilla customer care ,3c92a3bd-b8c0-427e-9bb6-a8ba04ef9502,,25/08/2023 17:32,25/08/2023 17:33,25-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
0f6e839c-b10b-4067-9081-8fd1fc39394b,Inbound,Returns,Exchange / Replacement,Need to re-think in future purchase from Shopzilla ,fde764f3-1e61-4eb4-87cc-b2c206e8a160,,25/08/2023 16:35,25/08/2023 17:40,25-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
a58f3003-5fda-4769-a05f-0347f3a98c2c,Inbound,Product Queries,Product Specific Information,,76fb23be-e3f5-4274-a920-97f32c039b04,,25/08/2023 12:49,25/08/2023 13:15,25-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1c40b5e5-de31-4499-a9d4-7864be3ade19,Inbound,Returns,Reverse Pickup Enquiry,,adf1f21b-9312-4550-af80-b9bd5f21040d,,25/08/2023 11:58,25/08/2023 12:00,25-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
6f511475-3a58-4835-871e-7ba885f0f198,Outcall,Payments related,Wallet related,,b10d1eb2-824e-400a-8922-ad2f890e83a5,,25/08/2023 18:10,25/08/2023 18:22,25-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9067d3d3-7215-46c3-95c6-22ff832083ad,Outcall,Shopzilla Related,General Enquiry,Unable to connect with your service...you should make some easy method method to reach out ,84e797e8-e8f9-4701-b84e-eb250a4658af,,25/08/2023 17:22,25/08/2023 17:25,25-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
e9613fa3-8acb-4cfe-ba63-789d3c185f03,Inbound,Product Queries,Warranty related,,71523a76-871f-4ec8-bff6-33fe3524ab04,,25/08/2023 17:42,25/08/2023 17:48,25-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f67bd65e-1ee2-4484-93b4-d70e4690a2cd,Inbound,Returns,Reverse Pickup Enquiry,,f35b91af-91c7-41d7-8c9d-58a751e05551,,25/08/2023 17:35,25/08/2023 17:40,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
174aa8cd-0849-4794-b19e-e2317325263e,Inbound,Returns,Reverse Pickup Enquiry,Consultant can't understand my problem ?,fea96fd6-68aa-4276-88d0-4f9f979a2add,,25/08/2023 17:26,25/08/2023 17:36,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
3e68e6d6-0920-43eb-ba30-ca2752123187,Inbound,Cancellation,Not Needed,,e6c3ecc6-2144-4c9d-8c9f-7fd3ca9f2969,,25/08/2023 15:14,25/08/2023 15:16,25-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
a13c0080-8906-4a28-95e5-c265dab9d470,Inbound,Order Related,Order status enquiry,,ffc2c525-6aae-4e24-9b28-1268e32bbad3,,25/08/2023 20:54,25/08/2023 21:05,25-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bce39295-70dd-4c74-89a6-04d8610bc86e,Inbound,Returns,Reverse Pickup Enquiry,VG,1c046982-7f93-4279-b6ee-a8319aadccc8,,25/08/2023 13:30,25/08/2023 13:31,25-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
fd0ec7fe-0625-4c6b-882b-9f11cda90ebd,Inbound,Cancellation,Not Needed,,2c677593-ece7-4632-8bd1-9a2a07c75a45,,25/08/2023 04:08,25/08/2023 04:14,25-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
a3213b17-bb64-4063-86e6-d7adab95c47f,Inbound,Order Related,Priority delivery,,37ced349-61b1-45ba-83eb-b20021c54b6d,,25/08/2023 11:37,25/08/2023 11:53,25-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
693659af-1e61-468d-a810-33d73c4c416b,Inbound,Payments related,Online Payment Issues,,c50eccde-df31-4081-a077-7f0e93c51749,,25/08/2023 13:59,25/08/2023 14:33,25-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,4
c7d34f6b-fc1b-4b5c-9fc0-0dd23596cce3,Inbound,Returns,Return request,,edcfd860-a099-4f2b-8a78-c2d455f3ff97,,25/08/2023 10:13,25/08/2023 10:50,25-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
13443771-8d57-45a9-923a-91b194d0cc74,Inbound,Returns,Reverse Pickup Enquiry,Fab,2da69cb4-490c-441b-8f0b-2f18dbc4aae1,,25/08/2023 23:20,25/08/2023 23:24,25-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
c0eab798-6b65-42fc-8a2f-999ff7ab10bd,Inbound,Order Related,Order status enquiry,,cb0be812-1f04-4edd-a80c-7f3bafc87892,,25/08/2023 16:27,25/08/2023 16:30,25-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
80eb55af-334c-40b4-88d8-1b72fdfe7052,Inbound,Returns,Reverse Pickup Enquiry,4,36a38639-fe4e-451d-a3c0-5346a4414d59,,25/08/2023 09:28,25/08/2023 09:29,25-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
d672f073-93cc-4861-8ac6-5e17a0691e92,Inbound,Order Related,Order status enquiry,"No response or resolution to my problem since past 5 days , everyday I\u2019m calling so that my kurta can be returned but as usual only wait wait is being said instead of any proper action to get the outcome ??",2a7d9b8e-3f1f-4079-811e-474acd83a5a3,,25/08/2023 18:02,25/08/2023 18:30,25-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,1
a258572f-5646-4e98-a79f-d14822e55c8a,Inbound,Feedback,UnProfessional Behaviour,,90bf23e1-1e81-4023-a642-88b0757e9a84,,25/08/2023 12:08,25/08/2023 12:10,25-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
71b8895c-2d9f-4bc1-aed4-6f1a6dbfca4e,Inbound,Returns,Reverse Pickup Enquiry,,eaccaed5-5ab5-4623-a835-690b845a30bc,,25/08/2023 12:17,25/08/2023 13:07,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
9147c769-3836-4c2d-88cf-c040c3ced3ef,Inbound,Order Related,Seller Cancelled Order,Reschedule order could be better....,57a94410-a61d-4e4e-a686-bb725052ac56,,25/08/2023 12:27,25/08/2023 12:29,25-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
d7d35d1a-b136-4ea1-b800-177741fa8f84,Inbound,Product Queries,Product Specific Information,GOOD SERVICE ,6a9cbbfb-94db-4f28-a77b-bc18a9ae1a26,,25/08/2023 19:04,25/08/2023 22:11,25-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
2b0336f7-d998-4735-9bc0-fcd7e4ab0c23,Outcall,Product Queries,Product Specific Information,Foip  should choose the sellers carefully. The seller sent one fan and mentioned the quantity as four. This is not expected. ,11585ab0-3195-454e-967c-6670bebf2f47,,25/08/2023 18:56,25/08/2023 18:59,25-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
bfd0b7f8-d42d-4224-b85b-7ee63701dd67,Inbound,Returns,Return request,,e65ddf58-d588-4e1d-b2e5-9ecf69120a93,,25/08/2023 18:34,25/08/2023 21:45,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
6771fb6a-0062-4cca-873f-344848647cbf,Outcall,Order Related,Installation/demo,,8c25b7fd-7bbf-4cf8-91f2-2496a67ee091,,25/08/2023 19:00,25/08/2023 19:03,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
a8aba479-af98-4517-ba91-9ca78a4731fb,Inbound,Payments related,PayLater related,I am doing to and fro between Shopzilla and IDFC first to resolve a simple issue with Shopzilla pay later plus EMI,23ca9952-826f-494d-b23c-87252a4ebf9b,,24/08/2023 23:16,25/08/2023 01:00,25-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bdd19b19-74d8-46a3-b885-0be6b4f31093,Inbound,Order Related,Delayed,,3419161f-79d2-48f9-8654-c10657af1181,,25/08/2023 17:12,25/08/2023 17:13,25-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
c2c0162c-9f67-4691-a8cd-ec6c5b2171bd,Inbound,Order Related,Order status enquiry,Thank you Shopzilla very very thanks for your support ,ec4b7765-fd98-4871-820d-f26a2b250496,,25/08/2023 18:54,25/08/2023 18:55,25-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f595c4de-1b4f-427f-9266-6b747676b016,Inbound,Order Related,Order status enquiry,V good,1763f578-95f3-44cd-b057-8ce704217380,,25/08/2023 13:22,25/08/2023 13:22,25-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
2e0242b1-0fe2-4231-976f-6cb711de04c2,Inbound,Returns,Return request,,fbd317ef-d0c8-43b2-a522-c89de9f066c7,,25/08/2023 12:23,25/08/2023 13:30,25-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
415ee84a-ac94-4e99-aa85-0fee9fecdb22,Outcall,Order Related,Delayed,  knowledge ,461ba3d6-a33c-41a9-8dae-04c86da668f7,,24/08/2023 19:34,25/08/2023 11:01,25-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
dc9f9f14-81a1-4e44-b8ad-a956b65a7b79,Email,Refund Related,Refund Enquiry,Kind nature and handle very sencierly,aa97e08f-188f-4e85-8750-5b27e9a1929c,21/08/2023 20:39,25/08/2023 20:51,25/08/2023 20:56,25-Aug-23,BENIGANJ,LifeStyle,249,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
338a6e5f-40a5-40b8-ac3a-63b86e5cbace,Inbound,Returns,Return request,Shopzilla is a big brand.Inspite of a big brand I am not satisfied with customer care.I hope it will works fine in future.,02021c2b-36de-4de0-bfee-f061a03840e8,,25/08/2023 17:05,25/08/2023 17:11,25-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
3657a378-b468-4396-a853-502e0c269c83,Inbound,Order Related,Priority delivery,,85c43ba9-237a-4de6-bc30-3fac563648e8,,25/08/2023 21:23,25/08/2023 21:23,25-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,3
7ff881c9-5c87-4dcd-b866-8d9c8690f89e,Inbound,Returns,Reverse Pickup Enquiry,,2a659b0b-678b-483e-9fd4-074d6a90e500,,25/08/2023 20:50,25/08/2023 20:54,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
56543fd6-534c-4b38-b170-e33449151816,Inbound,Order Related,Installation/demo,Bluetooth damaged,d06dd2e4-952f-4dd5-b6da-f9f566c9ce38,,25/08/2023 20:33,25/08/2023 20:37,25-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
fedcd49c-cd70-427e-9acb-3ade5ba316ca,Inbound,Order Related,Invoice request,,3140bf58-6d84-49df-a177-dcd267a5ea79,,25/08/2023 18:53,25/08/2023 19:16,25-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
44e1a701-6977-40a1-b7a0-781fbd05c3a0,Inbound,Returns,Wrong,Good Job ??,e6741fe3-af63-4f15-98ef-5aaccdbe7445,,25/08/2023 18:53,25/08/2023 18:55,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
97948cb3-86dd-42c6-a128-3d6548c0ed74,Inbound,Feedback,UnProfessional Behaviour,Whatever may be ta service..if u want resolve costumers problem then all are waste...similiary please solve my problems and do the necessary action against the delivery agent,624d3d74-cb22-436c-a0cc-31b8af13c245,,25/08/2023 14:46,25/08/2023 16:01,25-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
1c9a434a-90eb-4861-be00-1d9e934a4ce2,Outcall,Order Related,Order status enquiry,,b1e499c0-f4a1-4ae6-9ed0-922bdd3a0411,,25/08/2023 12:02,25/08/2023 12:03,25-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fcb63712-737c-4545-942a-e36c08c4df5d,Outcall,Shopzilla Related,Shopzilla Rewards,Looking forward to get resolved soon,6e8576c6-a725-4b4b-8d19-0d2758527d31,,25/08/2023 09:48,25/08/2023 09:48,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
3d361b5f-f842-4259-a7c5-84794632aaa9,Inbound,Order Related,Delayed,Thank you ??,4a15329e-9124-4143-9a1a-5d0d4435a113,,25/08/2023 10:25,25/08/2023 10:27,25-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
ede3a4c5-338d-4b2c-8820-141c41804f77,Inbound,Shopzilla Related,Signup Issues,,fe98f1d2-9ee6-404f-9424-73145f73ec44,,25/08/2023 12:04,25/08/2023 12:11,25-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
f8590db4-d1a9-47e8-bec8-0f421c239421,Inbound,Order Related,Delayed,,5c4f950f-df37-42a7-932d-e80f791a4a27,04/08/2023 16:28,25/08/2023 17:11,25/08/2023 17:14,25-Aug-23,SRINAGAR,Electronics,799,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
3e3f4d13-8202-4e95-80a7-a03af23935d3,Outcall,Returns,Reverse Pickup Enquiry,Return my money ,20011321-9783-423c-965b-d562ef3e2c5b,,25/08/2023 12:18,25/08/2023 12:21,25-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
7b03a77b-1038-42d2-aaa9-4417fe5912ea,Email,Returns,Service Center - Service Denial,,9a91b27f-db5c-4ade-b407-141fcd73906a,25/07/2023 10:01,22/08/2023 10:14,25/08/2023 12:54,25-Aug-23,RASIPURAM,Electronics,2299,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
658048ea-af85-4a3f-99cc-51a9a08464d1,Inbound,Returns,Wrong,,b0139bf1-e866-4ad8-8081-86c0decbaea2,,25/08/2023 18:39,25/08/2023 18:56,25-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
5932c615-b85a-4a27-9d29-b2a61596e678,Outcall,Payments related,Payment related Queries,I'm happy ??,7f56bdaf-b42d-4647-86d6-0b782be72fd7,,25/08/2023 09:29,25/08/2023 09:43,25-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
0ea9bdaa-436a-496d-9d18-1b7288ababfd,Inbound,Order Related,Order status enquiry,,3962687f-f5bf-43cb-a885-b1a43864bfb0,,25/08/2023 15:35,25/08/2023 15:41,25-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
4048a9e8-1c2f-4637-9808-222fbe102d92,Inbound,Returns,Reverse Pickup Enquiry,,fc24ae45-edb5-4061-8b01-017fcacd5916,,25/08/2023 15:05,25/08/2023 15:07,25-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,3
de052d80-159d-4f47-b6b9-8a3444f4a1b5,Inbound,Returns,Fraudulent User,,64d464a5-c4b2-4404-8f5a-34ce8bdb1613,,25/08/2023 14:23,25/08/2023 14:43,25-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
322bbd91-9ee6-41d8-af11-a429fc502bd6,Inbound,Returns,Reverse Pickup Enquiry,,56420be3-3213-47f6-a47b-8ab3c3ffc44e,,25/08/2023 20:09,25/08/2023 20:15,25-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
2368a989-6c9b-4a3e-beef-2735be7cf425,Inbound,Returns,Reverse Pickup Enquiry,,ecd6b11b-aeb4-481b-be88-45052077079a,,25/08/2023 19:18,25/08/2023 19:32,25-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
1757cd15-f8de-4838-b686-ab3f79dbde56,Inbound,Refund Related,Refund Related Issues,,cf54dafd-224d-4d49-a13a-217035101778,15/08/2023 13:59,25/08/2023 14:15,25/08/2023 14:17,25-Aug-23,TRIVANDRUM,LifeStyle,399,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
c7e383e1-e1aa-4fd0-a46c-c6423e30d1e5,Outcall,Shopzilla Related,Shopzila Premium Related,,482ed235-ca80-4f42-88f7-27e8b755d417,,25/08/2023 11:38,25/08/2023 11:55,25-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
c7d05ff5-de6f-4c84-9fa4-b81534c0ef1d,Inbound,Product Queries,Product Specific Information,5,fbab4763-859f-4ce0-97ed-52092882f9a9,,25/08/2023 14:02,25/08/2023 14:07,25-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d56be13b-fb68-4d35-b490-fe7fdc2245a3,Outcall,Returns,Reverse Pickup Enquiry,,9c3cc8b7-0db1-4a9b-abf9-ffac24c1c105,,25/08/2023 13:21,25/08/2023 17:19,25-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
7a4d4b97-96e0-48bf-ad1a-14014257efa1,Outcall,Returns,Reverse Pickup Enquiry,,e68c37a1-80c5-4a91-89e0-318518961873,,25/08/2023 19:48,25/08/2023 19:49,25-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
e8254e92-32f2-4c0f-ad5e-9f851434681a,Inbound,Product Queries,Product Specific Information,,80d6846f-92ac-4369-ad81-a8cd2fe2f9b5,,25/08/2023 13:37,25/08/2023 19:21,25-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
21acae91-388b-4ad3-813b-407be5fc03c0,Inbound,Returns,Reverse Pickup Enquiry,,e57b3f60-5cc4-4f23-b406-666ce8419ec0,06/08/2023 01:13,25/08/2023 15:09,25/08/2023 15:30,25-Aug-23,MUMBAI,LifeStyle,1039,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
d4d12ec2-ba35-449b-81f7-11fde313bf05,Inbound,Order Related,Invoice request,"My issue is still not resolved and it was marked as resolved, please re-open the ticket",d1282bcf-791e-4e1c-8655-887cb791f8a3,,23/08/2023 09:34,25/08/2023 14:26,25-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
470b9400-7750-4d15-a155-5365fb5d2c05,Inbound,Order Related,Order status enquiry,,46800545-dee9-4f47-bfad-455b4b6e8d89,,25/08/2023 20:29,25/08/2023 20:31,25-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
cd78a0ba-d1f5-4264-ad0a-60d6d2223a75,Inbound,Returns,Reverse Pickup Enquiry,Worst product and make sure that supply chain work properly. Delivery guys are giving cal to pick the product and they are not coming to pick in actual. Bad in resolving issues. Very late in responding to customer. Built your competence to compete in this world,25d2f887-811f-4724-b557-03dedaffe8ab,,25/08/2023 17:03,25/08/2023 17:05,25-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,1
61fe7f9f-89a6-4afe-b2fb-0110f88fe723,Inbound,Refund Related,Refund Enquiry,Thank-you,9bfb925d-f098-4bb6-a0e3-8c4836f59b3d,,25/08/2023 07:53,25/08/2023 07:57,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
61b11c3f-d252-4f45-b864-8cabd5762bb9,Inbound,Order Related,Installation/demo,They are telling that contact to company service executive to repair where i have the return policy ,1842067c-c542-4013-b219-927e70f6b8e7,,24/08/2023 23:48,25/08/2023 00:05,25-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,1
ccb6a48d-4bc2-4dbf-8b15-f738d3a3886a,Inbound,Returns,Reverse Pickup Enquiry,Very good ,351cdaf8-3f7a-4145-90d2-43b7363e1129,,25/08/2023 18:09,25/08/2023 18:12,25-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
5155db63-6103-4314-b77c-2cd80ef940f0,Inbound,Returns,Fraudulent User,Nothing ,5afe2e37-a216-44bb-bf0d-a79757a60619,,25/08/2023 23:31,25/08/2023 23:36,25-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
2412e077-36db-4d11-8e8d-2ec9f65ea435,Outcall,Returns,Return request,,c1943484-5c90-43b6-a870-1c25e13dc603,,25/08/2023 20:33,25/08/2023 20:48,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
fe7de6bf-72cb-47ce-8fcf-fa4e39f64e34,Outcall,Returns,Return request,,1b0e52d6-83f0-4380-9e6b-b91a75f63157,,25/08/2023 11:17,25/08/2023 11:29,25-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
28209ff1-4edc-4c02-9cd0-04f958618fa6,Inbound,Returns,Reverse Pickup Enquiry,,73c25198-35f9-48d8-956d-27d7e05c5fd4,,25/08/2023 18:47,25/08/2023 18:49,25-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
55bdf207-9b63-4673-b8dc-381c5b7042ab,Inbound,Returns,Reverse Pickup Enquiry,Good,25c82478-186b-4e2d-9ff4-f229333dfc3e,,25/08/2023 14:05,25/08/2023 14:08,25-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,4
4582334a-2ba9-4e3f-ac5a-0475f1a558c9,Inbound,Returns,Reverse Pickup Enquiry,,54eb7c65-c384-47bc-b247-ba99d305376a,,25/08/2023 12:35,25/08/2023 12:36,25-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
003a5219-b983-4e7b-a969-115a21b15b4e,Inbound,Shopzilla Related,General Enquiry,,3f2a39de-797f-4790-a97b-1687d2c627d5,,24/08/2023 19:47,25/08/2023 10:45,25-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
cd765448-6285-4754-a655-87e6c0162de4,Outcall,Returns,Reverse Pickup Enquiry,,04a705da-c976-42d8-b0af-046cd449bacf,,25/08/2023 13:44,25/08/2023 15:21,25-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
a2b41578-3ac2-43ed-a80b-38cc99b4e1d7,Outcall,Returns,Fraudulent User,Create a section of Missing/Undeliverable items section on the Chatbot ,85f1bac6-8bda-48da-a7aa-55b47071a08c,,25/08/2023 14:45,25/08/2023 14:47,25-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5648d16b-4777-4c41-bfca-9d1ec8d4634b,Inbound,Order Related,Delayed,,de67a0aa-45d5-48e2-a0e4-8278abb26c61,,25/08/2023 19:19,25/08/2023 19:44,25-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,1
edda6331-4bde-4ba3-a996-27ebcf2ec88a,Inbound,Returns,Reverse Pickup Enquiry,Good ,891ec2f5-8c74-462d-b58d-9b4368b85c34,,25/08/2023 18:42,25/08/2023 18:43,25-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
aa42a03e-1d42-40e4-bc1e-f5b252d6fc3f,Inbound,Returns,Exchange / Replacement,,34cb148d-7e83-4cda-b030-6f3533daeb8d,,25/08/2023 14:48,25/08/2023 17:47,25-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
3447256b-5028-4708-a75b-b3dd74043ab4,Outcall,Returns,Reverse Pickup Enquiry,Very bad mera order defective delivery kiya hai or castumer care   likhayi hai ab bol rhe hai ki   aap ne nhi likhaya hai or aap ki policy   gyi hai ham khuch nhi kr sakte same on you Shopzilla ,9cd82b28-a4b7-4ecd-b5e3-dcd3adc33f8d,,23/08/2023 18:29,25/08/2023 14:26,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
738370e5-9ea3-4e4e-b046-63f0ef76a527,Inbound,Shopzilla Related,Account updation,,497ad6f4-48b5-4d01-aecc-c48615442e79,,24/08/2023 21:52,25/08/2023 00:02,25-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
49c104b7-ff30-4c72-8973-16db9793e0e2,Inbound,Payments related,Online Payment Issues,,78183b49-6019-405e-96e2-d767066d9ea5,,25/08/2023 14:00,25/08/2023 14:01,25-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
405cb74b-60c3-4eb7-b81a-d5e44dd6b2db,Outcall,Shopzilla Related,General Enquiry,A man is older hearted ,3e73849a-73cb-4b9e-be87-bf71830bb599,,25/08/2023 15:50,25/08/2023 15:55,25-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
c98cfe78-a66e-4f0a-8d16-c323ea659e98,Inbound,Returns,Return request,Thank you ,e2058c80-6574-4fa0-b336-bac636ed9310,,25/08/2023 16:37,25/08/2023 16:37,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
5e7b3730-b717-469a-b4c9-e7cbee313cc8,Outcall,Order Related,Order status enquiry,??,c071d743-c788-4e31-ba47-dac4e5088486,,25/08/2023 16:48,25/08/2023 16:53,25-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
5d477a5a-5972-4d40-9515-d77cbddf4b09,Inbound,Returns,Reverse Pickup Enquiry,,2220f9ca-1cf4-44df-9df3-8e8fee38fdc2,,25/08/2023 09:39,25/08/2023 09:40,25-Aug-23,,,,,Joshua Christensen,Ava Wong,William Kim,>90,Morning,1
29ecac7f-1048-46b7-b887-f5e247a5a7e6,Inbound,Order Related,Delayed,,3f269503-2484-4ae7-8b25-37470ea4ca63,12/08/2023 18:29,21/08/2023 22:50,25/08/2023 17:27,25-Aug-23,HOWRAH,LifeStyle,581,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f8080ee6-4fe5-42bb-8ca7-6c823b61fe30,Inbound,Returns,Reverse Pickup Enquiry,Good communication with me by the Shopzilla customer care personThank you ..... ????,7f815084-ba96-444b-abe9-4ed9b14689a7,,25/08/2023 11:01,25/08/2023 11:06,25-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,1
fa3b68c9-cafe-4084-84a1-96eb5d2291be,Inbound,Order Related,Order status enquiry,,fe889bdc-ef6a-428f-92ac-d0c28719abe3,,24/08/2023 21:07,25/08/2023 10:40,25-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1b303ec0-cc79-4e43-8d30-fdfeedaaac8a,Inbound,Order Related,Order status enquiry,Very helpful staff ,76ca93d5-3fda-4c43-9bbf-fd5e428e6b81,,25/08/2023 16:53,25/08/2023 16:54,25-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6af2c1af-bd04-4520-813b-f155e192bd16,Inbound,Order Related,Order status enquiry,,a78daada-955f-4703-8cf4-a7a170e84b63,,25/08/2023 18:16,25/08/2023 19:48,25-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
377ad405-14cc-4eb0-b1fb-0517e0cf78dd,Inbound,Order Related,Installation/demo,,6338bc39-2924-42ca-84ac-0263d4e795cf,,25/08/2023 18:06,25/08/2023 18:18,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
156d2030-2c4b-4a48-a6e4-e689c1955704,Inbound,Returns,Fraudulent User,,e4a71044-6a7e-4a4a-b485-596f2bd19162,,25/08/2023 18:48,25/08/2023 18:50,25-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
7f252fa4-5efb-465c-bede-062a34fe67a3,Inbound,Returns,Fraudulent User,"Trust the customer, not wish master, address the issue and solve as early as possible, don't make the customer fed-up with Shopzilla ",1b869122-96c9-4c65-8117-8aa89d3386a1,,25/08/2023 19:27,25/08/2023 19:37,25-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
ec68e749-97ad-426c-8cb9-9ef37ecd04d7,Inbound,Returns,Reverse Pickup Enquiry,,7527b8cd-30d0-40ab-b2e9-c2f0b1b94035,10/08/2023 12:04,25/08/2023 15:51,25/08/2023 16:00,25-Aug-23,PATIALA,LifeStyle,894,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
871ff307-548f-4b37-95c7-1a748cda3ce8,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,819db006-bbad-49d9-bda9-7c0b901a3cab,,25/08/2023 16:52,25/08/2023 16:55,25-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
fb63c568-9740-44c9-9809-7b5b3f7a0e1b,Inbound,Returns,Return request,,eabea529-ff45-4d69-b825-0087b3ea30af,,25/08/2023 19:58,25/08/2023 20:01,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
fc0e1e85-cbf8-4390-be44-10d2c9de7a47,Inbound,Order Related,Installation/demo,,fabf4d3e-12e9-40c4-a74f-fca7d94260a8,,25/08/2023 22:40,25/08/2023 22:47,25-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1fee23d9-459d-4175-a8cd-cd91171a01c1,Inbound,Feedback,UnProfessional Behaviour,,76b35577-cbb4-4f70-b3b7-68f94146adcf,17/08/2023 08:57,25/08/2023 19:35,25/08/2023 19:37,25-Aug-23,GURGAON,LifeStyle,598,,Ashley Yu,William Park,John Smith,61-90,Evening,5
457affec-a29e-43f8-b911-355f59444033,Inbound,Feedback,UnProfessional Behaviour,,9279caa6-a80f-407d-9830-ee1b19fb70bb,20/08/2023 20:19,25/08/2023 14:37,25/08/2023 14:39,25-Aug-23,MYSORE,Electronics,1249,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
c39c477d-4c5d-485d-8832-5bb07bc7fbe6,Inbound,Returns,Fraudulent User,,fe2f67fb-fbe1-4915-8d61-5664ab1a6939,,25/08/2023 20:13,25/08/2023 21:03,25-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
1f60ae67-ce97-4029-8b18-cbe7d421d3ae,Inbound,Returns,Reverse Pickup Enquiry,,2dc44ccd-b175-40fe-89b3-9f0c3659e1de,,25/08/2023 14:28,25/08/2023 14:29,25-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
db753651-193b-4027-9874-8b0ae0b8feb3,Inbound,Returns,Service Centres Related,,5bc598e6-9dd9-4cb0-8127-de1ba7346e8c,,25/08/2023 10:29,25/08/2023 10:32,25-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
dee209fa-9503-40f4-8c11-6b9be1eedd0e,Outcall,Refund Related,Refund Enquiry,Thankyou for your time and service...??,a566ac29-633c-488c-9fc8-717fea112375,08/08/2023 17:08,25/08/2023 11:46,25/08/2023 11:51,25-Aug-23,BELGAUM,LifeStyle,435,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
fcd44557-ac26-4813-afab-a645e8fb3618,Inbound,Returns,Reverse Pickup Enquiry,Give replace option please with return ,495ce1a1-0830-4d1e-86aa-2af9c4f427fb,,25/08/2023 19:25,25/08/2023 19:28,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
071b3694-deb6-4016-a67a-7c0ad3919f96,Inbound,Returns,Reverse Pickup Enquiry,,cd5fed66-93d8-4cb0-9bc4-2f1c3e352134,,25/08/2023 09:04,25/08/2023 09:14,25-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
4cdaa732-0f90-4a25-b924-17ac4b42ae95,Outcall,Order Related,Order status enquiry,,d6af8398-232d-4581-b6ec-c5bf5e47b2cb,19/08/2023 13:27,25/08/2023 12:01,25/08/2023 12:07,25-Aug-23,SALEM,Mobile,23999,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
999e77fa-3148-40a3-9077-7a18dc8ef67a,Inbound,Order Related,Delayed,,72a1d95e-0eca-417e-9936-1c1f924fb3e7,17/08/2023 07:54,25/08/2023 06:33,25/08/2023 06:34,25-Aug-23,ANANTAPUR,Books & General merchandise,192,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
3fc9cde7-09ad-4b44-a245-dcb5220c17b7,Inbound,Returns,Reverse Pickup Enquiry,??,bd7fc721-dde0-4136-85ea-43b087e4a9f9,,25/08/2023 12:34,25/08/2023 12:36,25-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
1ec78df4-8fbb-4096-93ca-e37ba72bf887,Email,Payments related,e-Gift Voucher,Good  luck ,b9ec49dd-8a3c-43a8-bcfa-45bd7bddd822,,25/08/2023 09:41,25/08/2023 09:42,25-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
d968fe6b-b561-463a-90c2-fb85ee43475e,Outcall,Returns,Missing,Good ,3c01df87-504b-4079-abe2-b828fbe689c2,,25/08/2023 13:20,25/08/2023 13:22,25-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cfe2c977-e71e-4680-a9da-ea7bd0b7c3bd,Inbound,Returns,Reverse Pickup Enquiry,,8f78d0ee-e297-438a-948f-ceae2eb808b4,,23/08/2023 14:04,25/08/2023 16:13,25-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
9acb5630-7f01-446b-a4c4-38ea40fa96fe,Inbound,Returns,Reverse Pickup Enquiry,Good help ,96ab412c-f1a8-42b2-8865-b445978d321d,,25/08/2023 10:31,25/08/2023 16:08,25-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
c804c3e8-0260-4cb2-9b40-1428f2e7db34,Email,Order Related,Installation/demo,,5956eca3-95a3-4f1a-b1a5-0bc28384b21a,,25/08/2023 14:42,25/08/2023 14:44,25-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
fe5c780d-3138-4382-a9f3-3e3f013be069,Inbound,Payments related,Online Payment Issues,Osm,e0f5f81d-bd1d-42cb-81bf-b45ba89a7785,,25/08/2023 20:42,25/08/2023 20:44,25-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
a4c057c2-6c57-4199-ba7c-76281b9d25ae,Inbound,Returns,Reverse Pickup Enquiry,The customer support executive behaviour was very polite nd clear .unse bat karke mujhe bhot accha laga .I was very happy. ,f6021d2f-06c8-499d-8cb1-7cdb4dab422e,,25/08/2023 22:53,25/08/2023 22:54,25-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8b501e27-3f8f-406a-a31b-4d7bb0f1c3e2,Inbound,Order Related,Order status enquiry,The executive was calm and understood my problem. He helped me by resolving my issue. ,d3b7b9ac-3976-4f3e-8d51-3030f1074434,,25/08/2023 15:43,25/08/2023 16:42,25-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b19b0595-70d0-4967-b1d3-a5113c1b1e54,Inbound,Payments related,Online Payment Issues,,3ed6fa4f-9a91-4fb3-afee-f9ef8b472c4f,,25/08/2023 15:39,25/08/2023 15:41,25-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
42f61d13-7a30-4c7c-9d45-d7a5b568286e,Inbound,Returns,Reverse Pickup Enquiry,,c23d97d2-90fa-4fb6-9346-d6e24b7e903b,,25/08/2023 13:39,25/08/2023 13:42,25-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
049b56c7-4f7b-4755-b966-4a1bd9499b1a,Outcall,Returns,Return request,,d456f669-3642-4f20-8ca7-42ce8707e734,,25/08/2023 18:21,25/08/2023 18:23,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
7e11cafa-5fd6-47cf-a856-815731c4869c,Inbound,Order Related,Seller Cancelled Order,,275ea187-4276-48c8-b213-45dc1f16e759,,24/08/2023 11:10,25/08/2023 19:12,25-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
6811f8c3-b589-4f56-ac8e-46b91379c349,Outcall,Order Related,Order status enquiry,"Improve the delivery system, there are too many delays even in a city like Hyderabad.",56f8e042-f14c-4d3f-a562-411250c983db,,25/08/2023 19:16,25/08/2023 19:17,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
1e2e3476-5382-4baa-b7c8-51375da0ead2,Inbound,Order Related,Installation/demo,,e07d250c-0957-4ac0-b0b3-5b2f03ff6842,,25/08/2023 07:40,25/08/2023 07:59,25-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
56302334-b4ba-4a72-9519-ba166eb4f61d,Inbound,Returns,Reverse Pickup Enquiry,,fe813d95-ae21-4405-a49c-a63fdee6f48a,,24/08/2023 08:31,25/08/2023 11:43,25-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
0ac82030-8538-4c07-bdfe-22f514c2a90a,Outcall,Order Related,Priority delivery,Good ,5dcb5332-2504-4747-b5ad-d371a7ac9183,,25/08/2023 10:02,25/08/2023 10:03,25-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
6f4a074c-0853-4ddd-ac9b-7a4ac25c28dc,Inbound,Order Related,Delayed,,ec2f093a-9c89-4425-a1f0-2aa73838e556,16/08/2023 20:52,25/08/2023 06:54,25/08/2023 06:56,25-Aug-23,SHOLAPUR,Books & General merchandise,1399,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
4cb6db7b-7d99-4d7a-9e7e-3951a7f4d860,Inbound,Returns,Missing,,d3b41427-76a4-47ea-af88-6769e00ca84b,,25/08/2023 16:59,25/08/2023 17:01,25-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
86d037d1-e9f5-4b22-9b96-468f6f21734d,Inbound,Order Related,Order status enquiry,,0074b172-7588-4161-b359-a95f2978d1cb,,25/08/2023 20:23,25/08/2023 20:26,25-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
e3b548f2-0586-488f-a9d8-e79094c88378,Inbound,Returns,Wrong,,960c6eb0-f428-49fd-92b1-d609eb86e0eb,,25/08/2023 16:40,25/08/2023 16:44,25-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
96256558-f287-4d2c-a2f4-6732025c91aa,Inbound,Offers & Cashback,Other Cashback,,4ae73e7b-cbc0-40ce-b4f8-9c2d91c3c1d7,,25/08/2023 15:19,25/08/2023 15:24,25-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
657307cc-27ac-43c4-af08-df325f523f1b,Inbound,Payments related,PayLater related,,9459e461-c1b0-48ac-b0ef-cb726e903a8e,,25/08/2023 21:13,25/08/2023 21:24,25-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
79a1d832-6945-4693-8c46-cf016afbf6ca,Inbound,Order Related,Order status enquiry,,53462551-618d-4349-89d1-b2173220c84b,12/07/2023 21:10,25/08/2023 10:46,25/08/2023 10:47,25-Aug-23,JHUJHUNU,Home,3200,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
192b1f20-a6ff-44dd-a7cb-732c2e1bff27,Email,Order Related,Delayed,,87cbea61-be3d-4c4b-934a-b9be8eab5867,,25/08/2023 20:30,25/08/2023 22:46,25-Aug-23,,,,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
ffd6a402-8afb-477e-a4e5-5222e51d4570,Outcall,Order Related,Order status enquiry,,b5390314-fe9e-44f3-9346-00393179eb85,19/08/2023 12:46,25/08/2023 19:12,25/08/2023 20:03,25-Aug-23,RANGAREDDY,Mobile,28999,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
faaab4f5-15f8-4cdd-97c4-da7421e7b967,Inbound,Cancellation,Not Needed,,e3d969d0-87f6-47a9-a5c9-c5e8acb42f45,,25/08/2023 14:09,25/08/2023 14:17,25-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b3454828-a11b-4b17-87a5-9a29ba7a4985,Outcall,Order Related,Delayed,,d7373f5b-94f6-4775-801f-0ba7dbe9d443,16/08/2023 18:50,25/08/2023 13:13,25/08/2023 19:34,25-Aug-23,DEORIA,Home,139,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
ad90e2c2-1be9-4159-81d5-46279e388147,Inbound,Returns,Reverse Pickup Enquiry,Very poor service. Quality and quantity is not same as shown. ,8202b544-ec18-4a82-9f96-cf397a2e5b10,,25/08/2023 12:05,25/08/2023 12:16,25-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
18793de8-44ad-40e5-9e0b-81afeb05c3ad,Inbound,Refund Related,Refund Enquiry,Happy with the customer service guy and service provided by him.,2fbe2490-acfa-44fe-8d06-71be8ef5ef6f,,24/08/2023 21:23,25/08/2023 09:49,25-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
a7dc72da-ccf5-4608-8cd9-9327329838db,Inbound,Returns,Wrong,,c8250a11-ea96-485b-ac83-85b7dc3a5d8f,,25/08/2023 13:26,25/08/2023 13:30,25-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
29746f97-fa91-41af-accc-af89e0f683c2,Inbound,Order Related,Order status enquiry,,bf9c0af4-0a00-4d25-bf90-205db1b93766,,25/08/2023 20:39,25/08/2023 22:50,25-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
d6e00b8d-b0e7-4197-9ee3-832f76789e43,Inbound,Refund Related,Refund Enquiry,,ff24ebf3-4f76-403e-822b-ca163d318936,,25/08/2023 20:41,25/08/2023 20:42,25-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
470cb415-f5f8-41e3-a6af-dd3024566466,Inbound,Order Related,Order status enquiry,,27bcb425-9b67-4da9-b98c-cfc624063433,,25/08/2023 12:06,25/08/2023 12:06,25-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
86fd3036-5c27-4f0f-a838-ce1eb577f0fe,Inbound,Order Related,Installation/demo,,692093b2-abc8-4e3e-9105-c55b1e811f0d,,25/08/2023 09:10,25/08/2023 10:00,25-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
b83233c3-2943-47b8-88f1-1043d4a752b3,Inbound,Order Related,Installation/demo,,478eb0e4-3c16-442d-b612-869bd3e11eec,,25/08/2023 11:07,25/08/2023 12:14,25-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
2279b1ee-e25d-4b5b-8dea-1da198658ec2,Inbound,Returns,Return request,,f596bec1-f2e7-4af1-ba67-22a4a0140e2e,,25/08/2023 15:50,25/08/2023 15:51,25-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
1835a622-885d-4d38-bf36-b465b68cce37,Inbound,Payments related,Online Payment Issues,Good manners speech ,c71839dc-abff-41de-839f-c9a2b6244036,,25/08/2023 16:08,25/08/2023 18:21,25-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
6e052863-faba-4d6f-9a70-5acab7448ddf,Inbound,Returns,Return request,,74ec0475-16ff-4170-b5b6-647ae7790dd4,,25/08/2023 15:57,25/08/2023 16:00,25-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b2572cab-9616-48a6-b8e1-4a8025d8a869,Inbound,Returns,Reverse Pickup Enquiry,I want my order to be returned or replaced..i have expired product ,56de20ec-7b4d-484b-895f-181f4931ab91,,25/08/2023 14:05,25/08/2023 14:49,25-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
71b5b4bf-6d7b-4d4f-b867-3b0ecff6dba8,Inbound,Returns,Reverse Pickup Enquiry,,969f9b19-9e0a-428d-a43c-d60bfb3b6608,,25/08/2023 08:34,25/08/2023 08:38,25-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
35648938-87c7-4590-8514-7a78fee98355,Inbound,Returns,Reverse Pickup Enquiry,,da789fc2-4cea-4fb7-8d27-fa40347c093d,,25/08/2023 06:25,25/08/2023 06:29,25-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
5f900d52-c739-4896-a1a9-41524654b9d3,Inbound,Returns,Return request,Executive was very helpful but seller policy made my past few days very difficult. Disappointed by seller but happy the way executive handled this case.,ce480c52-dba1-498a-b484-152df76f5374,,25/08/2023 12:03,25/08/2023 12:09,25-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
c6e844ac-ad5b-476e-bd3b-983563ec9109,Inbound,Shopzilla Related,General Enquiry,,4f56b253-5c59-4945-9fed-4309c88aaf95,,25/08/2023 00:44,25/08/2023 00:46,25-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
118e45a0-1185-42ac-a532-3c775fe983b3,Outcall,Returns,Exchange / Replacement,CUSTOMER CARE number should be displayed on website directly or at least on products ordered so we can connect directly and solve issue. Thanks,a4f6b437-7b8f-45b4-bf0b-3efaac9f3993,,23/08/2023 13:51,25/08/2023 12:23,25-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2a9f2a46-e9b4-464a-966c-aca05dac2384,Inbound,Returns,Reverse Pickup Enquiry,Try to solve my issue resolved as soon as possible ,3144734d-510e-48a0-8bf9-fcdbe513545d,,25/08/2023 23:23,25/08/2023 23:23,25-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
6ae001e7-a77f-4069-bbbd-d2174e08f39b,Outcall,Payments related,Wallet related,Thank you ,17855e23-bf13-491c-9104-bdcfbe188d1f,,25/08/2023 21:21,25/08/2023 21:26,25-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
97d614bc-776c-4091-8edc-6353f5d29cdb,Inbound,Payments related,Billing Related,,dfdb25de-88eb-4da4-95af-4751bc9309db,,25/08/2023 14:49,25/08/2023 14:50,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
a8d5f388-993c-491e-a990-c66990c05bda,Inbound,Returns,Reverse Pickup Enquiry,Good ,bfbaa513-a5f7-4f49-8504-36a92aeae775,,24/08/2023 14:05,25/08/2023 08:09,25-Aug-23,,,,,Luis Ramsey,Noah Patel,Emily Chen,>90,Afternoon,3
65e9c2d7-8546-4732-9aea-95362893a230,Inbound,Returns,Return request,,27e03d12-18d0-4144-8919-18af5d209520,,25/08/2023 21:23,25/08/2023 21:26,25-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
7a49897d-69da-42ba-a11d-fa489ef6d3d4,Outcall,Shopzilla Related,Signup Issues,,68fda144-28c8-4db4-b6de-59978bd10eb3,,25/08/2023 11:14,25/08/2023 11:17,25-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
7cd807f8-cbff-4de3-bce0-1f892638a86e,Outcall,Order Related,Order status enquiry,please inform the name of receiver in order info. Because I am giving gift to relatives & sometime forgot to address.,6ced2255-166f-4eb4-aac5-e032c04dd832,,24/08/2023 15:31,25/08/2023 09:52,25-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9c69f737-e011-4d23-92d5-30eb620b225a,Inbound,Refund Related,Refund Enquiry,,24c0a8d9-5c06-4810-9d80-d1355a8d8a7c,,25/08/2023 19:55,25/08/2023 19:55,25-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
eb766512-9b97-47f3-a7d8-8cca3c1b38eb,Inbound,Returns,Reverse Pickup Enquiry,,71c57a1c-95a2-4846-b65c-4cc27514dd9e,,25/08/2023 14:25,25/08/2023 14:28,25-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
da28df3d-f533-4ab7-86c5-4fdde4f8759b,Inbound,Product Queries,Product Specific Information,,f35cf2d0-b8d3-4fb0-b0ca-8f2739a0ea45,,25/08/2023 10:27,25/08/2023 15:14,25-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
e3c85ea3-851f-4345-abe5-287b0f83bde7,Inbound,Returns,Reverse Pickup Enquiry,,0ef368af-b0e6-4f34-a760-78f5c8f6942c,,25/08/2023 20:32,25/08/2023 21:40,25-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
f48233b2-e491-4d1f-99a0-ea888237141d,Inbound,Shopzilla Related,Signup Issues,,0d5abb53-d1a2-43ec-9c71-6eb675d6ac5d,,25/08/2023 19:32,25/08/2023 21:24,25-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
8417115e-02ab-4251-829c-d5fc781599e6,Inbound,Returns,Wrong,nice ,e2e1339c-1709-4596-a446-f4d820999d74,,25/08/2023 22:21,25/08/2023 22:24,25-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
456f73f7-a835-47de-aca5-08b0a4b5e9bc,Inbound,Returns,Reverse Pickup Enquiry,Very good ..I understood properly..,b0358ea5-c50b-442c-bbe5-5119a3555813,,25/08/2023 17:59,25/08/2023 18:00,25-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8e3307d1-50ef-485d-9811-e317fa215b70,Inbound,Returns,Reverse Pickup Enquiry,,66d02b69-cf4f-49d8-a355-97b298caa844,,25/08/2023 17:30,25/08/2023 17:31,25-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
91ca998e-e717-4f65-937d-8d0c33836fae,Inbound,Order Related,Delayed,,345bef34-bfce-4a57-a738-498ad0a63a59,,25/08/2023 14:38,25/08/2023 14:41,25-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
777a2e59-fb2f-4271-840c-a762553d91f4,Inbound,Returns,Reverse Pickup Enquiry,,7fa760a7-a52c-430a-819e-f910179a74f3,,25/08/2023 19:17,25/08/2023 19:55,25-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
2e61cf1f-f71a-46a0-a391-ca63e5ea2e13,Email,Order Related,Installation/demo,,d15623fe-8255-4f2a-8a59-376b237eb298,,25/08/2023 14:09,25/08/2023 14:25,25-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
459fd145-5ac6-40fb-bb06-3f73ff84e9b4,Inbound,Order Related,Order status enquiry,,0ec0f60d-4ea3-4d26-8d8f-89c312cc226a,,25/08/2023 13:28,25/08/2023 13:29,25-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
951a5107-e065-4dba-af71-714ba7533ca0,Inbound,Returns,Reverse Pickup Enquiry,,6627e398-9c09-4ec5-88ea-3ed26ca32243,,25/08/2023 13:51,25/08/2023 13:58,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
e11f9251-8f0f-45f3-88cd-c700bc742f02,Inbound,Returns,Reverse Pickup Enquiry,,b746f8ee-41ff-49ff-a12d-a0a6bf4981a4,,25/08/2023 15:04,25/08/2023 16:20,25-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,1
a35eab3a-5fec-4076-89d7-68a696cc4e4c,Inbound,Onboarding related,Seller onboarding,Problem solve ho gaye hai ,e7927964-98dc-4f05-b6c1-eef8857f6cc4,,25/08/2023 08:34,25/08/2023 09:05,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
e2a9c07b-6fe4-45cb-8026-6a74ddc6ef5b,Inbound,Returns,Reverse Pickup Enquiry,??,66d2bf14-ca0c-42f0-bdca-bffb04503efe,,25/08/2023 10:46,25/08/2023 10:49,25-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
06096aa8-9c2b-46f2-a0e2-a82920e2baa4,Inbound,Returns,Reverse Pickup Enquiry,,a0dd840a-80c6-45b7-b1f6-7a43a5ec889f,,25/08/2023 17:35,25/08/2023 18:08,25-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
a1c509d2-6091-458f-9275-75b763d57e4e,Inbound,Order Related,Order status enquiry,,ba104542-5b71-4fb8-b340-a72178940ad4,,25/08/2023 18:52,25/08/2023 19:16,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
b8fafc09-2b84-4098-950c-8a485fd90b17,Inbound,Returns,Reverse Pickup Enquiry,,fe873a21-039b-40b4-a3ee-29187806e528,,25/08/2023 21:45,25/08/2023 21:46,25-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
356d0178-4470-413a-ad85-250b09d4ff2a,Outcall,Returns,Reverse Pickup Enquiry,,b28af23a-0d2d-4de2-a8df-06f71b6bd4a7,,25/08/2023 11:42,25/08/2023 11:44,25-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
940442a1-5ff3-4c42-884a-da5037900ecc,Inbound,Returns,Reverse Pickup Enquiry,,136899b5-e161-4d83-a2ba-2f5c721c8a6d,,25/08/2023 14:42,25/08/2023 14:46,25-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
45280d7d-2135-4614-aa50-587de988f4eb,Inbound,Order Related,Delayed,,2b202e5d-ba5b-48e5-b5a9-daee50a4dac6,18/08/2023 21:06,25/08/2023 18:43,25/08/2023 19:17,25-Aug-23,VALSAD,Books & General merchandise,57,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
516632d3-76e1-42cf-a416-20bda3345d29,Inbound,Returns,Damaged,Nil,03130a39-db5a-4437-89fe-fd5a81bc2fe1,,25/08/2023 11:28,25/08/2023 11:45,25-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
482b613c-0767-4af9-b6c2-2f26d95df3ba,Inbound,Returns,Reverse Pickup Enquiry,,f7bd5495-abae-43ed-a74b-0cdee769dc91,,25/08/2023 14:19,25/08/2023 14:20,25-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
4639a1c1-2885-4a0a-a251-742647958760,Inbound,Order Related,Order status enquiry,,5c29810d-0701-4e1d-8796-36e4d647792c,,25/08/2023 20:45,25/08/2023 20:47,25-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
b381658e-4cbe-4664-9080-c69835509604,Inbound,Returns,Return request,Thnaks ,7745daeb-c53d-4a2c-b8d2-73120b4e0c8f,,25/08/2023 16:41,25/08/2023 17:17,25-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
07b2430f-b0aa-4423-bc71-337ce6d0b38d,Inbound,Order Related,Order status enquiry,Very nice person ,8e398ba2-f347-4517-9b8c-7f1d04f4b584,,25/08/2023 16:27,25/08/2023 16:28,25-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d4b83ea4-b4ec-4fac-a15c-c0ef4e8cf97d,Inbound,Refund Related,Refund Related Issues,,97e70840-b5f8-4121-8cda-1b8c0bd09eac,,25/08/2023 13:40,25/08/2023 13:42,25-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
ed01eb0d-d910-48c7-8331-0f518cb2948b,Outcall,Feedback,UnProfessional Behaviour,,1bdc70c9-ab60-4384-a709-f73b550fa499,,25/08/2023 18:14,25/08/2023 18:19,25-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,4
d0dc6745-cb5b-47a2-83b1-f186be396c8b,Outcall,Payments related,Online Payment Issues,,62e9a893-e8b7-4262-b68f-d38c81ec7313,,25/08/2023 17:10,25/08/2023 17:32,25-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
6e465fdb-e77e-4c1e-a443-afdf5012c682,Outcall,Refund Related,Refund Related Issues,,70ff0e85-4472-4363-a238-780fa3f1c90d,,25/08/2023 12:32,25/08/2023 12:35,25-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
94a6f3db-aabe-4762-b210-3151d4e12f76,Inbound,Feedback,UnProfessional Behaviour,The person was pretending not to understand my query.I had to explain again and again and am not sure if I will get a solution shown by his attitude. ,ddc55e8d-13b7-4982-bd31-01bf6a1fca41,,25/08/2023 08:53,25/08/2023 09:42,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
b5290312-f2aa-48fb-b9ef-621f932f98bf,Outcall,Product Queries,Product Specific Information,,5a6f1b81-13c3-4590-8f96-a062df9266a5,,25/08/2023 12:46,25/08/2023 12:57,25-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c902f055-c103-41fa-a19e-629cb83bc76a,Inbound,Returns,Reverse Pickup Enquiry,Please resovle issue with in sort rime,9cfa80f9-1b15-4fcc-a008-10104963fc4a,,25/08/2023 14:56,25/08/2023 15:37,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
35c317af-a13d-44e5-9f06-8b3805aed87d,Inbound,Order Related,Order status enquiry,,18b60d65-365e-491e-9e4d-763c178eec97,,25/08/2023 20:28,25/08/2023 20:30,25-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a6cdaa54-30ee-4374-b6a7-8d64ef8305ef,Inbound,Returns,Reverse Pickup Enquiry,,4666b3b7-e2fd-4edd-9b31-98a9d98fc4f1,,25/08/2023 23:32,25/08/2023 23:36,25-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,4
5b21a2a3-fea0-4154-82bd-80001481b515,Inbound,Returns,Fraudulent User,,c40c3ee2-f7f5-4b3b-bb96-e66e8d2afeb5,,25/08/2023 14:55,25/08/2023 15:00,25-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
eaf4631c-ad6c-4cb1-9698-2d0c220fdea7,Inbound,Refund Related,Refund Enquiry,,ce71d321-3e2d-44c2-b103-332b45b54481,,25/08/2023 08:06,25/08/2023 08:09,25-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
a0f8bfd6-5853-4d4b-abf4-a54dc0c08f26,Inbound,Order Related,Order status enquiry,,f32968e2-3275-40d3-a3a5-c19c88e443d0,,25/08/2023 18:02,25/08/2023 18:05,25-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
c5992261-568b-46b5-b988-dc43a425c313,Outcall,Returns,Service Centres Related,,4b73fff1-33c4-4a78-995e-ace0fd8d357e,,25/08/2023 14:40,25/08/2023 18:01,25-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
896e7b6e-ee6e-4705-8f50-92349da9196d,Inbound,Order Related,Installation/demo,"Installation should happen once product is delivered, and I am waiting for a week time. ",5ea18a00-c79b-41a6-bb65-37c4b987721c,,25/08/2023 10:03,25/08/2023 10:22,25-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
7ba736c3-0354-48a2-bedb-d630d2da33ed,Inbound,Order Related,Delayed,,12e72054-8084-4655-be04-d26ec3cfc1b4,,25/08/2023 11:23,25/08/2023 21:34,25-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
6b20a0be-a1e5-4d02-abe3-06f0d2c2d04f,Outcall,Returns,Reverse Pickup Enquiry,Cancel ,bfb2936e-9314-4272-b3cc-d4dfecc4e632,,24/08/2023 17:34,25/08/2023 08:02,25-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
af214b50-853a-4fa0-bb8a-b505e8fa3905,Outcall,Returns,Exchange / Replacement,,989491a6-9e60-486c-87eb-985cb37953f0,,24/08/2023 20:26,25/08/2023 12:43,25-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
4cf3bf0b-f9fd-4764-8ebf-a8d4f7f30ffb,Inbound,Product Queries,Product Specific Information,Good ,719e817c-8706-4c6e-b0e7-0b4ee59f2f09,,25/08/2023 18:06,25/08/2023 18:11,25-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
e7ac818f-8554-43ce-a321-e7c2a37bc39a,Inbound,Returns,Reverse Pickup Enquiry,The costomer care executive is very good in nature and helpful.??????,6d21e3f8-04e7-4554-be46-accc30ea9af5,,25/08/2023 22:06,25/08/2023 22:09,25-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
6e36cb8f-8b81-43b5-b54d-ecac3a9ebb85,Inbound,Order Related,Order status enquiry,,4eb42b79-0a43-426a-a7a4-4cabd3c239e6,,25/08/2023 17:48,25/08/2023 17:51,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
97b496fe-f280-4b56-b34a-6dd3973616f1,Inbound,Order Related,Customer Requested Modifications,,ca7e8c79-ba9b-4ee7-9278-5168f6329f45,,25/08/2023 17:48,25/08/2023 17:49,25-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0b06429c-0e9e-4fb5-ad88-ec2a0827c68d,Inbound,Returns,Fraudulent User,,5c47c3a6-413e-4779-8c19-e92538c62f1c,,25/08/2023 06:51,25/08/2023 06:56,25-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
1b660f6f-b44e-48b9-9e74-c5dc252144fd,Inbound,Order Related,Order status enquiry,please make sure same color and shade be delivered . if not available cancel the order instead of different or alternative shade. ladies are very particular about shades,8303988e-c176-41c0-a11f-1202dbabfe08,,25/08/2023 12:07,25/08/2023 12:14,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
0d32b421-8329-4102-9d32-31ace56533e4,Inbound,Returns,Return request,,ad67d0e8-fddc-4cff-b264-4e17cb3c50bc,,25/08/2023 18:48,25/08/2023 18:51,25-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2493f0dd-14a5-433a-9ce9-bc98903a0653,Inbound,Order Related,Installation/demo,thanks ?? ,034a1fa9-616f-4e06-a901-c2e98445aa7c,,25/08/2023 00:17,25/08/2023 00:22,25-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
732952b5-03a3-43a8-8123-d004be197d9c,Inbound,Order Related,Invoice request,,033af112-302b-47ef-8650-ec4085358c0e,,25/08/2023 17:16,25/08/2023 17:21,25-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
6707034f-ccc0-48fd-bd56-557ad22328a1,Inbound,Returns,Return request,,23334546-5aa2-4789-b6e7-bfff0c136f8c,,25/08/2023 13:40,25/08/2023 13:42,25-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
aaab8d88-4749-44b4-95ea-c1138bb4d702,Outcall,Payments related,Online Payment Issues,,1f8963c3-ac7b-4d3c-ba2f-f9e214538e0a,,25/08/2023 12:01,25/08/2023 12:17,25-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
99a99715-c22f-49e9-9ee8-a6a65a6e927d,Outcall,Refund Related,Refund Related Issues,,367103d5-84ed-49a4-b649-f43c1f17fb73,,24/08/2023 16:02,25/08/2023 20:38,25-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,1
af0a82ba-04c5-434b-9306-4de5366f6d39,Inbound,Shopzilla Related,Shopzila Premium Related,,45b3c399-7702-4f78-b45b-2eb04345a6a4,,24/08/2023 21:41,25/08/2023 00:03,25-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
cac1b8b4-a7e1-4ce7-8dfb-b39bf19ef0f9,Inbound,Returns,Return request,,ee4de061-c3e0-4ada-8ef2-0d0979a06489,,25/08/2023 12:50,25/08/2023 13:11,25-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
6bd19926-8cb4-4bca-8290-a4db996c62ff,Outcall,Returns,Reverse Pickup Enquiry,,16680bbd-8ea4-46f6-b4f1-892c8dace366,,25/08/2023 16:20,25/08/2023 16:23,25-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
39e9c9b4-5285-4de4-91ed-acccb5ef03dd,Inbound,Returns,Product related Issues,,909c6976-edf6-440a-a53b-def24d8b0ff2,,25/08/2023 16:02,25/08/2023 16:04,25-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
9aa8f101-e297-4504-b7a4-a329a4fc31a3,Inbound,Returns,Reverse Pickup Enquiry,,4b79c51b-3351-401f-9839-ef8219224c14,,25/08/2023 20:30,25/08/2023 21:20,25-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
8a1e5ba5-b491-4016-a236-5d1e0cc68208,Inbound,Refund Related,Refund Related Issues,Good person,2d75b9dc-a465-4d63-8bf3-951933638e0e,06/08/2023 22:41,24/08/2023 12:28,25/08/2023 00:06,25-Aug-23,BHARATPUR,Books & General merchandise,155,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
760ff87c-6d43-4d92-af0e-821607034b25,Inbound,Returns,Reverse Pickup Enquiry,Good employee,09a5d21e-9c3a-4a35-8a52-b94d6e486013,,25/08/2023 18:15,25/08/2023 18:38,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
194b92b2-4dba-4bd9-979c-75d7c44a73c8,Inbound,Returns,Reverse Pickup Enquiry,,47f8a4e7-2a67-413c-bd60-2ce0f8db7db5,,25/08/2023 18:32,25/08/2023 18:34,25-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
e3f04bd6-69d4-4651-bbdc-664b2282decf,Inbound,Returns,Reverse Pickup Enquiry,,f5972d80-d93a-4ea3-87cc-10786c799325,,25/08/2023 17:52,25/08/2023 17:56,25-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
61cde8de-48c6-4b5d-a6fd-efa1a505110c,Inbound,Refund Related,Refund Enquiry,,2e53cce9-d0c6-4c10-a7bc-cdbc97087f8f,,25/08/2023 11:20,25/08/2023 11:21,25-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
46171117-dc6e-4220-b466-a33933d2277a,Outcall,Returns,Reverse Pickup Enquiry,,fffc6180-acdc-4acd-9389-15f06f116af5,,25/08/2023 18:34,25/08/2023 18:40,25-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
b6e9b4f6-f48f-4210-87f4-5747c7afd8b9,Inbound,Returns,Reverse Pickup Enquiry,,8926cd85-39f8-4fd0-bf18-7cebb8ae043c,,25/08/2023 13:33,25/08/2023 13:45,25-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
83dbd493-a896-4392-8b27-b3a96a66b113,Inbound,Returns,Reverse Pickup Enquiry,,42deac27-bee5-4e22-abd3-17dd789b9acb,,25/08/2023 16:55,25/08/2023 16:56,25-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
1a428576-7d5d-4294-8bcf-4ed4e4c7a626,Inbound,Payments related,Online Payment Issues,,fd6a0382-733f-48d4-9545-31b1f0f9b2fa,,25/08/2023 00:13,25/08/2023 00:15,25-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
80c591da-2c29-47d6-a8e5-13fab906c5c2,Inbound,Returns,Wrong,,8ec6412b-e8f1-41ba-8e4a-5e5915a10066,,25/08/2023 14:35,25/08/2023 14:39,25-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
a96e5207-fcbc-4221-96bd-248514b42a50,Inbound,Returns,Reverse Pickup Enquiry,,143018e0-39a3-4afc-85b2-44486f543e7b,,25/08/2023 12:46,25/08/2023 12:55,25-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
37dfb28b-280e-49a7-8967-4aec50523e1f,Inbound,Feedback,UnProfessional Behaviour,,04ec8752-fa1d-4f7e-8881-5b584b1d3267,,25/08/2023 17:20,25/08/2023 17:21,25-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
a9ebcd4d-83b8-436e-8b6b-4a886bdaf5a0,Inbound,Product Queries,Product Specific Information,Thanks ,86953a29-9509-40ef-8967-ec0e42108daa,,25/08/2023 15:50,25/08/2023 22:42,25-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
58f65446-cca0-4b15-8aa5-a1d81072e865,Inbound,Returns,Reverse Pickup Enquiry,Very good ,1fd5beab-8492-4bfd-85f4-6524e4c31a54,,25/08/2023 12:35,25/08/2023 12:54,25-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
4f2e4820-331f-464d-b1e0-87008ecc9c34,Inbound,Product Queries,Product Specific Information,Good ??,2ec38459-e0ac-4e24-8cd7-9dde905848a9,,25/08/2023 09:31,25/08/2023 09:34,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
48a0b203-5527-4e28-b4d2-5061c31c411d,Inbound,Shopzilla Related,General Enquiry,,804534e4-c7ff-45b2-a0f3-dd4a4909d911,,25/08/2023 17:30,25/08/2023 17:30,25-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
e5b2ceb2-0412-494e-ada1-b1c01a8d882b,Inbound,Order Related,Delayed,,004aa5d9-b2aa-47eb-a5dc-31c90e898db6,19/08/2023 14:22,25/08/2023 16:07,25/08/2023 16:09,25-Aug-23,RUDRAPUR,LifeStyle,449,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
cf3eb46b-abbc-453f-bf12-c657dd9770fd,Inbound,Returns,Reverse Pickup Enquiry,,dd88ff79-81f2-40ea-98b0-4fa0ebe1dc5d,,25/08/2023 15:09,25/08/2023 15:22,25-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
064416de-a0ce-4c74-82dd-5d819b645ed2,Inbound,Returns,Damaged,,e0fef296-c3b6-4519-8b42-eb46c2024929,,25/08/2023 17:49,25/08/2023 19:00,25-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2130e43f-aee7-4158-bb1b-a58994b8c684,Outcall,Returns,Return request,,7e622103-f0e0-432d-938b-6b843fcdc595,,25/08/2023 16:49,25/08/2023 16:51,25-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
6664ad47-fbcf-4db0-a68b-09078c684fbd,Inbound,Order Related,Priority delivery,,a55e336e-bb49-40f4-b61b-bb2a06a98692,,25/08/2023 17:00,25/08/2023 17:01,25-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6a6050d5-46c1-4f95-bc2c-cf1b1886acf1,Inbound,Returns,Reverse Pickup Enquiry,,fd82a4a2-770c-471c-86a1-67e19fa65cc1,,24/08/2023 11:13,25/08/2023 12:25,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
025f41fb-5318-421e-809f-0d46c1472e6d,Outcall,Order Related,Seller Cancelled Order,,49676253-b07d-4fc8-b3ff-21ce2838e121,,25/08/2023 13:20,25/08/2023 13:54,25-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3e685e84-0ff3-47dc-8b67-cd933b4c654a,Outcall,Returns,Return request,,b4053c83-2fce-49f5-8b6d-d2278f33a44b,,25/08/2023 18:57,25/08/2023 18:59,25-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,4
a61c74bb-500d-4c01-b98c-564706e76dfd,Inbound,Payments related,PayLater related,,529c1823-c7d5-4c71-a8b7-baa296dfa79f,,25/08/2023 21:38,25/08/2023 21:50,25-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3c944454-7edc-40c5-89fb-527a8657a9fb,Email,Returns,Reverse Pickup Enquiry,Good ,cc5f3f1d-698c-42df-8d22-1a6476e8a4db,,25/08/2023 21:39,25/08/2023 21:42,25-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fdb43b9a-0b25-4eae-817a-389e14b3925e,Inbound,Cancellation,Not Needed,Dealing good,e03795c9-9326-49c8-ae05-0836ec66223c,,25/08/2023 16:35,25/08/2023 16:39,25-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
6a6063eb-6a48-4615-bbe8-525327541798,Inbound,Payments related,Payment related Queries,,a28af055-880d-4609-91ba-29629f22aa9c,,25/08/2023 13:16,25/08/2023 13:20,25-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
b95e1381-343d-4768-af37-6fed0f2f0e21,Inbound,Returns,Reverse Pickup Enquiry,,c1f15c83-ac6c-4d20-b7e8-b5b16209827a,,25/08/2023 11:11,25/08/2023 17:11,25-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
13ab72da-cac7-4f04-ad8c-a8da675a1dca,Outcall,Payments related,PayLater related,Good ,f3bf05c4-e56f-4817-8732-134ad506e2f6,,25/08/2023 14:26,25/08/2023 14:28,25-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
e40883e6-8553-47a2-a372-8b35dde9b008,Outcall,Returns,Reverse Pickup Enquiry,,617204ed-add7-4504-92fc-472f88065717,,24/08/2023 17:45,25/08/2023 07:25,25-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,4
f6f8a593-1e6d-40ed-9c62-bc9baaad688a,Inbound,Returns,Return request,Thank ,be2fe508-43ea-4c97-857b-aa60b0582cb4,,25/08/2023 09:56,25/08/2023 10:04,25-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
95c405df-e048-4873-849a-e3a4f75a1f51,Outcall,Returns,Missing,,3656b67f-92ef-46d2-977b-c9ee731bb6be,,25/08/2023 19:39,25/08/2023 20:00,25-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
9fa57e07-865c-47ee-84ee-ba5833b68f16,Inbound,Returns,Reverse Pickup Enquiry,,ae3f350d-0541-4409-9447-809f7b4d96b2,,25/08/2023 23:56,25/08/2023 23:58,25-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
b62350d9-6714-40bd-b6d3-de841b2a4037,Inbound,Payments related,Online Payment Issues,Nothing,07f577df-f42b-423e-9902-eff8f8d2b68a,,25/08/2023 19:53,25/08/2023 19:56,25-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
436f2146-34a4-442a-8fef-55c9f53686b2,Inbound,Offers & Cashback,Affiliate Offers,,a091927d-9665-4dc5-8db2-521a646ca97b,,25/08/2023 18:34,25/08/2023 18:43,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
e79b58b3-ee99-4b8c-9933-975d15f6a04d,Email,Order Related,Delayed,Nice talk to customers support. ,57c2621e-3c66-4c6f-8b73-440d4e894146,15/08/2023 22:44,25/08/2023 08:56,25/08/2023 08:57,25-Aug-23,PERUMBAVOOR,Mobile,6999,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
4598fa63-162c-4ce7-a4f6-df7710011384,Inbound,Returns,Reverse Pickup Enquiry,,d87deeed-57ed-4694-958c-7a3dbefec4b0,,25/08/2023 18:48,25/08/2023 18:49,25-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
4d4c9ffb-979b-4031-bb5e-d93f37037d0e,Inbound,Order Related,Seller Cancelled Order,,da727351-2e32-4cff-877d-72c03d8e2000,,25/08/2023 17:00,25/08/2023 17:02,25-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
c5c25f07-d119-416f-b5e5-e69aee03da39,Inbound,Returns,Reverse Pickup Enquiry,Very bad service,1d345f76-4977-41a5-9191-55d00368e015,,25/08/2023 14:16,25/08/2023 21:20,25-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
6ffe4a90-e9ba-4970-b67a-bb98a72ffd7a,Outcall,Returns,Reverse Pickup Enquiry,,57bad045-ad00-404a-89b9-aa621a2e4c4a,,24/08/2023 17:35,25/08/2023 05:02,25-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,1
52ea603d-e3f7-4ed2-8301-5bb29b0f6132,Inbound,Order Related,General Enquiry,Support team holds up my call for 3 minutes which is really pathetic ,5ddf5992-751d-4767-868c-dea2010bce1d,,25/08/2023 11:14,25/08/2023 11:15,25-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
dca093c7-0444-4c9d-9c23-3c65a76abb2e,Outcall,Order Related,Customer Requested Modifications,,65e2ffb1-213e-4aa9-829f-a03b336e9d79,,25/08/2023 17:21,25/08/2023 17:23,25-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
188c8e08-8c7d-4446-9125-06e877ce42a9,Outcall,Shopzilla Related,General Enquiry,Full of nin compoops and new trainees without any knowledge ,66a21be6-9736-4294-ab85-1d4e036574ca,,24/08/2023 21:21,25/08/2023 07:11,25-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
be7c3884-6649-48e4-b0ff-b5916d621add,Outcall,Order Related,Customer Requested Modifications,,58a4e996-7dd8-4192-9fe6-dcd52396ef47,,25/08/2023 22:59,25/08/2023 23:54,25-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
5a2556b5-ce63-473f-93bc-84746182c8bb,Inbound,Returns,Exchange / Replacement,,792c3935-5f52-4619-a2bb-3bc6927a7bb3,12/08/2023 18:16,25/08/2023 10:06,25/08/2023 10:12,25-Aug-23,PATNA,Mobile,62999,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
fedf6e8a-f018-47ec-9e7d-7034687e75b9,Inbound,Returns,Fraudulent User,,cd619b03-b870-457c-ab64-f506ad2f180a,,25/08/2023 14:29,25/08/2023 14:34,25-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
4164258c-311e-4d7f-a1d0-ee3bbe70055a,Outcall,Returns,Return request,,1ebbff50-f869-47eb-89a5-77586189e3ac,,25/08/2023 14:58,25/08/2023 15:03,25-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
34c81d81-773b-4305-9cd9-eae387bfd4df,Outcall,Feedback,UnProfessional Behaviour,Nice ,c13bef9e-83c1-449e-91b3-53794ae20c79,,25/08/2023 17:50,25/08/2023 18:17,25-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
9efde6fd-2c45-46d2-b457-283e1d7fef91,Inbound,Order Related,Priority delivery,Very helpful and understanding ,4a176039-aaee-4a68-b93f-30a855954839,,25/08/2023 21:45,25/08/2023 21:52,25-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
cecee073-d132-45de-8e46-a7f8faabf358,Outcall,Order Related,Order status enquiry,,311b718a-fb61-436e-9beb-70466d97fb7e,,25/08/2023 20:31,25/08/2023 20:35,25-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
c2a68c22-9b6f-451d-8ac5-311ecad05436,Inbound,Returns,Reverse Pickup Enquiry,Very good ,fb86ff12-f718-456f-bd9e-67899c77f348,,25/08/2023 19:11,25/08/2023 19:11,25-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
27b05fa1-bebe-4ba7-8cd1-af2702c3112f,Inbound,Refund Related,COD Refund Details,Good voice ,958627f2-ac14-4f8d-8305-ab321a868c44,,25/08/2023 09:43,25/08/2023 10:14,25-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
43ead2fa-76d6-4daf-be72-6ab2905c5188,Inbound,Refund Related,Refund Related Issues,,c3ba0ed9-95f1-4d29-8ba8-984508bd5943,,24/08/2023 23:32,25/08/2023 10:26,25-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
620e6a13-472c-41a9-9256-0bbe6d6c68cc,Outcall,Order Related,Order status enquiry,Good ,32129013-ee61-4c48-9f31-77cbfb5b6bf5,,25/08/2023 11:59,25/08/2023 12:03,25-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
a382433e-f994-4e94-993d-2ede972c905d,Outcall,Order Related,Delayed,,20d10495-939d-499e-badd-dde3fc3bcd57,,24/08/2023 21:03,25/08/2023 08:54,25-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cc58a072-2ef9-4cb6-b85e-a7ac480dfe8e,Inbound,Order Related,Delayed,,a92b1182-9508-4579-8d49-b366025afdbf,16/08/2023 15:38,25/08/2023 07:17,25/08/2023 07:19,25-Aug-23,DAMAN,Electronics,2479,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
585f462a-71a4-41f5-812d-971528e9408b,Outcall,Order Related,Seller Cancelled Order,,60d76eed-118a-49e3-b059-a16697f5bc10,,25/08/2023 14:50,25/08/2023 15:40,25-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,3
92c53cf6-b8b4-49c7-96b3-f5c0b033cb38,Inbound,Returns,Reverse Pickup Enquiry,Good ,92b0f652-8c67-4a7d-958e-3b97c3a56df5,,25/08/2023 16:06,25/08/2023 16:09,25-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,3
246936d9-925f-41b6-b10c-f210d406e63d,Outcall,Order Related,Seller Cancelled Order,,fecc436d-9d1a-4536-9009-c46d425f0deb,,25/08/2023 20:48,25/08/2023 21:01,25-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
3075dc97-6835-47a1-8b7f-a15f16089c88,Inbound,Returns,Return request,,ab2628a0-f08b-4cd6-8190-75830cc7ea5e,,25/08/2023 17:48,25/08/2023 17:50,25-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b7e6663c-a3f6-4cb2-ad17-8e27daae2b1b,Outcall,Returns,Return request,,ccb26a97-2d6e-498a-ade6-4eb9ea95153a,,25/08/2023 10:20,25/08/2023 10:21,25-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
e43c46b1-dd66-45b9-8ad9-e2e263758e48,Outcall,Returns,Reverse Pickup Enquiry,"Your rep kept saying I understand your concern but cannot do anything bcz I have chosen a product which has no return policy.I kept asking if I order cheese and u deliver chalk will policy still apply.i asked him to raise complaint but Siraj said he don't have option of raising complaint and second rep said she will connect my call to senior,kept me on hold and then said sorry due to technical reasons call cannot be connected,I should wait for 24-48 hrs",24009bdb-0bbf-4de7-9162-63635bb26033,,25/08/2023 19:38,25/08/2023 19:42,25-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,2
5b759889-65e1-48b2-9fa7-0dadfac4ba31,Outcall,Product Queries,Product Specific Information,,743cf7b8-3466-4b8c-9781-43f518599d29,,22/08/2023 17:51,25/08/2023 12:53,25-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,3
4f8d8953-43fd-40b2-b344-6ce0452efe2c,Inbound,Returns,Wrong,,68f9ccef-59c0-4948-badf-3efa47d32094,,24/08/2023 18:30,25/08/2023 11:19,25-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
cfcc334a-d3d2-4913-b1c0-b5644cd8e420,Inbound,Refund Related,Refund Enquiry,Ok,40e96795-1d2b-46e9-9eed-b7c0e39abfe2,,25/08/2023 09:30,25/08/2023 11:26,25-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
8929ff27-6369-4e9c-a866-8d6dec7060d7,Inbound,Order Related,Installation/demo,,722500c8-c8d5-486f-8bea-4120b0dab90c,,25/08/2023 19:32,25/08/2023 19:34,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7a9ba776-f5ae-444b-9f01-d4ffa12864c6,Inbound,Refund Related,Refund Related Issues,Good Behavior,1c6a55de-620b-4467-b923-477754bc4fbd,,25/08/2023 19:33,25/08/2023 19:34,25-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b95b8946-e6f3-46fb-87c3-80b448c46680,Inbound,Order Related,Order status enquiry,Good telling ??,de42b08a-20a9-48a7-8172-cc46a99a516a,,25/08/2023 18:47,25/08/2023 18:48,25-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a08b9316-5841-41c8-a40e-8692d4924bf4,Inbound,Returns,Reverse Pickup Enquiry,,e8bc311e-6bb7-453b-a3f0-ce329f5af605,,25/08/2023 16:35,25/08/2023 16:38,25-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d6d0c917-abff-43f1-9036-a491516532c8,Inbound,Payments related,Payment related Queries,,09b308de-a2b1-4139-a0f6-5689d741b459,,25/08/2023 13:29,25/08/2023 13:40,25-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
393a0f6b-bea5-4911-ba2c-12594cc1faa8,Outcall,Returns,Reverse Pickup Enquiry,,aeaae759-efcc-4ab1-9426-df8d089bfda3,,25/08/2023 12:59,25/08/2023 13:32,25-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
384b72ad-5b7c-43c6-bfb7-e0a22ef151f6,Inbound,Order Related,Delayed,,51b17a31-f44d-4399-94b7-03c9ce8dea6a,18/08/2023 07:09,25/08/2023 15:25,25/08/2023 15:29,25-Aug-23,AHMEDABAD,Mobile,9999,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ca23752f-6bc0-4cb1-9d75-d8cdf9f9589e,Outcall,Order Related,Order status enquiry,,6da8e502-93c1-4c7e-a983-f89774c52a4d,,24/08/2023 17:25,25/08/2023 14:06,25-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
33c2b51c-2bec-4f3a-a09e-78b285289e04,Outcall,Order Related,Order status enquiry,,15f6a369-158d-4e78-8166-4b1489c1e529,,25/08/2023 16:32,25/08/2023 16:34,25-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
1cca7ba8-48b4-4271-bbe1-08a1dbf67109,Inbound,Returns,Return request,,f99f7351-8d10-4f70-a76a-9856e0d819ee,,25/08/2023 18:29,25/08/2023 18:33,25-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
e201f236-0974-4c0c-9234-e5622e906e66,Outcall,Returns,Reverse Pickup Enquiry,,e755eeb2-1ce6-47c7-8df5-45d08c547de1,,25/08/2023 14:18,25/08/2023 14:21,25-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
a6ae817f-3fa5-46fa-a180-f3e98ca35d85,Inbound,Returns,Reverse Pickup Enquiry,Ek baat bataye ab mere pass product deliver hua h or aap log ab iska solution 27 Aug tk karenge to pick up or bhi aage ke date m hoga ye aapko nahi lagta   le rahe ho.....  mujhe iske badle main koi ek facewash order   to vo main ab kaise karu usme to   time lag jayega   mujhe yahi paise us karne h agle order m facewash   is order k liye maine pay kiya the! ,ad59c074-ed98-4922-b3a4-e9a90ced019a,,25/08/2023 12:46,25/08/2023 13:01,25-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ca33ec1d-720d-4ca0-9275-a105c1094cad,Inbound,Payments related,Online Payment Issues,,0cf5068e-8f23-4c00-b43a-7f0c1d5f7951,,25/08/2023 08:04,25/08/2023 10:44,25-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b79087fe-e245-4945-903f-3231848407ed,Inbound,Order Related,Installation/demo,Very nice ,83c10921-bea2-4239-b329-8970ebcc61d5,,25/08/2023 13:30,25/08/2023 13:34,25-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
ffb3d766-029c-4d27-9a21-21b6e566f3c7,Inbound,Order Related,Order status enquiry,,06b4cc49-ad50-4f12-b43c-77905201799e,,25/08/2023 17:48,25/08/2023 18:03,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
2dc6b650-def9-4eba-9fd8-1e54fde35cf7,Inbound,Returns,Reverse Pickup Enquiry,,1ce8e2bc-91a9-45c9-a4cc-b259e6a3e06c,,25/08/2023 14:01,25/08/2023 14:04,25-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
4f70108d-0fed-405c-972d-84e866a7eff1,Inbound,Feedback,UnProfessional Behaviour,Good,581892c0-15ec-471c-8006-4ff1f607a189,,25/08/2023 13:48,25/08/2023 13:49,25-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
da63ef62-9730-41d2-ab24-99e6029cff2c,Outcall,Returns,Service Centres Related,Pls make easy n comfort policy and give fast delivery service to your costumers ,aac3783c-f6a7-42b2-977d-d6d076b7d5d1,,24/08/2023 12:26,25/08/2023 21:28,25-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
7c6e5752-ebea-49f9-bc33-b1fb4a6d2eec,Inbound,Product Queries,Product Specific Information,,0445257e-bf99-46bf-becb-a4bea48b98ea,,23/08/2023 11:40,25/08/2023 01:12,25-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
466df8b7-c1e1-4d75-9d20-68ca336a652f,Inbound,Returns,Reverse Pickup Enquiry,,be1b2e63-3978-4808-9861-0a5b3a366689,,25/08/2023 00:29,25/08/2023 00:36,25-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
ab2d57dd-6415-4577-82c4-b718c67af813,Inbound,Returns,Reverse Pickup Enquiry,,756b195f-79c5-4619-b2b2-f3401fa89b95,,25/08/2023 14:06,25/08/2023 14:52,25-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
92126512-473f-4b0a-85a0-95b820a018d5,Inbound,Order Related,Order status enquiry,Please educate your customer service with good answers.. automated response we are getting on chatting.. they are useless.. just remove your telephonic customer service..,f85fec79-04e3-438c-a8f7-b42720f59f31,,25/08/2023 16:46,25/08/2023 19:24,25-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b7e58e7b-f217-4c98-b2f4-dc18b4bd43b8,Inbound,Order Related,Delayed,Ok,b113d330-8b9a-42eb-9b28-095f533ba4eb,10/08/2023 09:55,25/08/2023 10:56,25/08/2023 11:37,25-Aug-23,UNNAO,Books & General merchandise,199,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
d80179a5-227c-4517-b987-2a12584236ee,Outcall,Returns,Return request,Is good,f0e93ae4-97f6-4376-b875-ce514aa2cbdf,,25/08/2023 11:30,25/08/2023 11:35,25-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
1dbfd3ae-e6d6-48bf-8488-b97ed2a1b6b9,Inbound,Returns,Reverse Pickup Enquiry,,9b748944-68c5-40ee-8f64-c186a24c1880,,24/08/2023 18:50,25/08/2023 13:50,25-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
1447baad-155e-4998-85b4-13fd90389878,Outcall,Payments related,Online Payment Issues,,01d4e921-7c30-4459-93f2-a89bdd2f584e,,25/08/2023 00:19,25/08/2023 00:21,25-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
9e25c0cd-8788-44e9-b7c7-8703a30b4636,Inbound,Order Related,Delayed,how can we reach Shopzilla logistics? ,20a52867-f619-452a-88ae-4086ed833a6b,21/08/2023 00:53,24/08/2023 09:26,25/08/2023 14:24,25-Aug-23,HYDERABAD,Mobile,24999,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
0d9ae95b-8b69-44f1-a050-b011ef43974f,Inbound,Returns,Reverse Pickup Enquiry,Good ,2c65e90f-e855-49cf-8a73-b3a90313b94c,,25/08/2023 19:00,25/08/2023 19:35,25-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
14b8dc8c-0918-41ed-966c-2e794e352496,Inbound,Returns,Technician Visit,,35182cc3-1940-4b95-979e-3f967ab4bc72,,25/08/2023 19:22,25/08/2023 19:23,25-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
43af33e4-c459-4ce8-b175-df90bae69bb7,Inbound,Cancellation,Return cancellation,Good,37be998d-118d-4c53-a087-549a6707d1fd,11/08/2023 09:50,25/08/2023 19:08,25/08/2023 19:11,25-Aug-23,DAMAN,Books & General merchandise,915,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
c468cab9-8b8a-42b2-a50f-a16141bb395a,Inbound,Order Related,Delayed,,e740fd0e-63df-4aba-95f2-24daa3ba1cb0,19/08/2023 20:16,25/08/2023 11:59,25/08/2023 20:57,25-Aug-23,BEGUSARAI,LifeStyle,699,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
d33d8dfd-d72a-48f7-b2d7-a096b20324b0,Inbound,Returns,Reverse Pickup Enquiry,,3ac4b7a6-12e0-4299-9df8-1db68761851e,,25/08/2023 17:24,25/08/2023 17:54,25-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
c15ac9a3-2302-4b2f-b0a8-83847d8bcdd1,Inbound,Order Related,Delayed,,0fb25793-cbf7-4818-99f7-bc9bb03d82d8,11/08/2023 22:53,25/08/2023 14:56,25/08/2023 17:07,25-Aug-23,PUNE,Books & General merchandise,499,,John Wells,Noah Patel,Michael Lee,61-90,Night,4
f08cf848-f11f-4b61-93df-eaefb5f94063,Inbound,Returns,Return request,Thank you ,b94dc469-c463-4fda-8fe1-969508528b94,08/08/2023 23:27,25/08/2023 09:50,25/08/2023 09:54,25-Aug-23,GORAKHPUR,Mobile,16999,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
7824fb84-64cc-48bc-90cc-c6d7ba98ef23,Outcall,Returns,Return request,,61557614-64d9-47ea-909f-b654063c3884,,25/08/2023 16:39,25/08/2023 17:33,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
8321eba6-c46a-4e57-b0aa-623c18897a00,Outcall,Order Related,Invoice request,Please send me mobile bill,45f014ea-a031-4bae-b2bc-297c04a9f8bf,,25/08/2023 18:22,25/08/2023 18:24,25-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
846eae9a-a43e-4b14-a6c7-32a5d347d74a,Inbound,Returns,Reverse Pickup Enquiry,,7365e1e9-f1f6-4264-9790-4ca5fdf54f2f,,25/08/2023 21:25,25/08/2023 22:48,25-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
42aaf4f1-e83a-4d84-a6b4-9c5e198dc9e1,Inbound,Order Related,Installation/demo,,6e5e68da-e12b-4cc9-9e36-773f2ae1c445,,25/08/2023 14:52,25/08/2023 16:43,25-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
8adaa472-2ca7-43b6-854f-92b63e714fea,Inbound,Order Related,Order status enquiry,Very good service and immediately solve any query thank you so much for your service and support ??.,7139bb25-ec24-4899-a4c5-15a0f185782b,,25/08/2023 09:55,25/08/2023 09:56,25-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
450f72ae-4936-4434-8bfa-c54f6f401e86,Inbound,Order Related,Delayed,,a640a6a9-33e7-4575-bf94-81944f25462b,18/08/2023 14:09,25/08/2023 17:59,25/08/2023 18:01,25-Aug-23,DARBHANGA,Books & General merchandise,50,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
2910c545-6dca-42a1-a971-897346bfad94,Inbound,Returns,Return request,i am satisfied for our query related communication.,fb143aab-08f5-4256-8f7c-8dcbcd62f8ef,,25/08/2023 18:09,25/08/2023 18:12,25-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
02b743e0-2e54-477c-aeef-6d71ea890e40,Inbound,Returns,Reverse Pickup Enquiry,,14bc1bc1-1aa6-422d-aea1-3e74afbbae6f,,25/08/2023 15:25,25/08/2023 15:40,25-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
3ad27714-0059-495f-996c-32852dcf8685,Inbound,Returns,Return request,Should deliver a proper product which will order ,69cf729b-82c8-461e-99f2-c75c649461b4,,25/08/2023 20:05,25/08/2023 21:40,25-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,3
7b4d0fd9-2409-42b0-9dce-64b430cc3989,Inbound,Refund Related,Refund Enquiry,,1078ed4e-1878-4184-842c-859a69cacd6c,,25/08/2023 13:31,25/08/2023 13:35,25-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
708813fb-4f37-4cac-8f7a-105d85ee642b,Inbound,Refund Related,Refund Enquiry,,48bc6efe-3a43-4bf7-8114-21a0885a0df4,,25/08/2023 14:53,25/08/2023 14:54,25-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
0025df4b-27cf-433f-9e02-6657769b5ec5,Outcall,Returns,Reverse Pickup Enquiry,,1b5de2b6-c3d4-4275-9fe3-a36bdd888cb3,,25/08/2023 18:00,25/08/2023 18:03,25-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
6ccb618f-629f-4e21-8f09-006f8ec80e7f,Inbound,Payments related,Wallet related,,c7fbd903-5cb2-4fee-8d06-b38a2473fbf0,,25/08/2023 19:49,25/08/2023 20:30,25-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
f3fba869-d4c0-428f-bc05-797591aaaa94,Inbound,Product Queries,Product Specific Information,,17e5486a-d94f-4a12-8639-1d1ca9c10f3c,,25/08/2023 19:43,25/08/2023 19:45,25-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0cfbad9e-2c24-40ac-bf62-ae9e843ad4ac,Inbound,Returns,Reverse Pickup Enquiry,,5a6ced3b-bb14-4351-aa91-b578141bfb5f,,25/08/2023 19:07,25/08/2023 19:16,25-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
984f4762-8d70-4582-9735-37317d6cab96,Inbound,Order Related,Order status enquiry,,9bc99070-9fe8-473a-a724-9bc988b086e8,,25/08/2023 12:23,25/08/2023 12:39,25-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
582419b8-47a2-4df0-93eb-6ab787831bce,Inbound,Returns,Reverse Pickup Enquiry,,3f6a80f2-7171-4788-86fb-4c37764bba76,,25/08/2023 10:48,25/08/2023 11:54,25-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
308e7f6c-503e-4740-8cb5-c1b3e8caf16e,Inbound,Returns,Service Centres Related,,fa499368-8c97-4c3b-a919-aecb9953b028,09/08/2023 07:28,25/08/2023 10:48,25/08/2023 10:48,25-Aug-23,BAIJNATH,Mobile,20999,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
93be7878-ef2e-4415-9ecf-be6c16838c09,Inbound,Returns,Reverse Pickup Enquiry,,612ec58a-faad-4a64-b4dd-dfacb75d6ed8,,25/08/2023 21:09,25/08/2023 21:25,25-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d94aab7a-3cc6-4c21-b9eb-51069c0088c4,Outcall,Returns,Reverse Pickup Enquiry,Good ,4071990d-b0fa-416f-96b7-05424faeca59,,25/08/2023 10:58,25/08/2023 11:06,25-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
1ce7544b-8679-47b4-95f9-4b98287ca84e,Inbound,Returns,Reverse Pickup Enquiry,,713aae7b-d175-44be-bc82-1cc4aa330b8a,,25/08/2023 20:24,25/08/2023 20:36,25-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
2ed9bc4f-46ac-42aa-9d32-43459e7ed99e,Outcall,Refund Related,COD Refund Details,Good job ,be54f2bd-9d59-49d8-b20f-f3917076752f,,25/08/2023 12:21,25/08/2023 12:27,25-Aug-23,,,,,Michael Cooper,Ethan Nakamura,Emily Chen,0-30,Evening,3
56e05c60-93ea-4106-b07e-483ae2f704bc,Inbound,Returns,Reverse Pickup Enquiry,Best ??,921ec899-e2bc-459c-a117-6f4022e14d57,,25/08/2023 20:38,25/08/2023 20:53,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
32a255af-de17-46c7-aa1c-9609694e8ae0,Inbound,Returns,Reverse Pickup Enquiry,,c4cdcf5c-4d01-4cd7-a762-622ce2e74d16,,25/08/2023 16:18,25/08/2023 16:19,25-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
9893cf1f-c53e-48ef-9819-65d5c5a15a62,Inbound,Returns,Return request,,f2e93e47-f62e-4f1b-9d83-0662b18f838b,,25/08/2023 12:17,25/08/2023 12:20,25-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
60a9fa5d-b83f-4ef3-9663-2536eeb48d07,Email,Returns,Fraudulent User,,dd03ea39-62c9-4a75-8f75-9faf725ed08d,,25/08/2023 12:29,25/08/2023 12:31,25-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a2ca1850-1b8b-4f66-8222-3dbfb6b60cdf,Inbound,Order Related,Order status enquiry,,38970205-cde6-44ff-9787-ad4070998c18,,25/08/2023 15:48,25/08/2023 15:49,25-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dbf0a79f-f2dd-4671-a281-ba8f22523f3a,Inbound,Refund Related,Refund Related Issues,,67d415f9-914a-4ced-a14f-143f56fc6b08,,25/08/2023 17:00,25/08/2023 17:05,25-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
a0468e19-f581-4d46-9547-4afddb82e6c6,Inbound,Order Related,Delayed,,896a0760-fc89-44bb-954c-b8d517f32ab8,,25/08/2023 19:56,25/08/2023 19:58,25-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
c0ebe81d-2a4d-4e83-8ea0-6864392d7671,Inbound,Returns,Reverse Pickup Enquiry,Godd,695125a8-4ef7-4d0d-8d65-f29ebd7715e7,,25/08/2023 10:50,25/08/2023 11:16,25-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
bfc2b0ad-0e9b-497b-b6d3-98dbdaaf381d,Outcall,Shopzilla Related,General Enquiry,Policy in experience,991c0768-6ee5-480f-8960-a42e03203c4d,,25/08/2023 10:42,25/08/2023 10:49,25-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,3
9d4082b6-e1b5-463d-9e93-f01b9781a4e2,Outcall,Order Related,Order status enquiry,Excellent,54bc3248-314d-40be-bf3e-863745e0c3f9,,24/08/2023 20:31,25/08/2023 07:07,25-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
779f622e-dd82-4f6a-b072-af3520d702b9,Inbound,Returns,Reverse Pickup Enquiry,,0089e32b-7925-4b28-bb14-4f157d3971b7,,25/08/2023 16:19,25/08/2023 16:26,25-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3f5055bd-5d6d-4e19-a935-413a334f2bad,Inbound,Order Related,Invoice request,Done ,b33c8e20-8dd9-4605-8aa7-cdf0a000d757,,25/08/2023 17:44,25/08/2023 17:51,25-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c686f38d-9eac-4275-8c8a-c333bffb586e,Inbound,Returns,Reverse Pickup Enquiry,,da13dbfc-18dc-478a-86cd-f5ba79ccb3a8,,25/08/2023 20:49,25/08/2023 20:57,25-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
103555ac-509c-4e25-a66a-6f3f75cdb81b,Inbound,Order Related,Order status enquiry,,6bc2c8b5-53bf-4788-ac46-8cf9a2007605,22/08/2023 16:42,25/08/2023 20:53,25/08/2023 20:57,25-Aug-23,VARANASI,LifeStyle,1236,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
674d69bb-3f16-4c03-9917-5b234c066d35,Inbound,Returns,Reverse Pickup Enquiry,,7896a833-728c-4b0d-abfd-9954ddef68bf,,25/08/2023 18:10,25/08/2023 18:11,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
3e4a0140-73db-418e-b602-de7d1f5286ee,Inbound,Order Related,Seller Cancelled Order,,51443b82-86bf-428a-a38f-aa3ecce104b1,,25/08/2023 13:47,25/08/2023 13:52,25-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
c38f7e78-4fed-4fdf-8cb7-14de2d49cb8a,Inbound,Returns,Reverse Pickup Enquiry,,0a090c3d-efe2-457f-8b11-84d41875d56d,,25/08/2023 15:01,25/08/2023 15:04,25-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,2
b492760d-0a61-4f5b-b8fa-489dff8427bf,Inbound,Returns,Return request,,1d9c40f5-4321-4e43-9733-9df5e5a088e3,,25/08/2023 12:33,25/08/2023 13:31,25-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
b8ca0054-5109-4dc3-a549-7d88b451cc77,Inbound,Returns,Wrong,,beaddd68-9755-4701-a26d-acf6bae3c959,,25/08/2023 13:20,25/08/2023 13:31,25-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
d67c08f4-5c8d-47eb-a0b0-038ce25fce16,Inbound,Order Related,Delayed,,50a73d09-3728-40cf-b96c-13ff1041dd3d,,25/08/2023 19:36,25/08/2023 19:37,25-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
bd7ff0d9-5a5c-47bb-b463-c32748052543,Inbound,Order Related,Delayed,,3d52eafd-2760-4b87-9e12-ccfbe1387376,,24/08/2023 20:59,25/08/2023 14:47,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e990144a-8abc-4f9e-9b03-05724130ac41,Inbound,Refund Related,COD Refund Details,,04ea4ac7-7602-4b57-aa87-4cd2e5d42b48,,25/08/2023 12:10,25/08/2023 12:18,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
0328e643-c1c9-4df6-a1f0-88ec2dbae6de,Inbound,Payments related,Online Payment Issues,,5f7e7f4a-c1aa-4aea-aa5a-d0e578e30c40,,25/08/2023 13:32,25/08/2023 13:39,25-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
af55fa0c-ae5a-4fab-be2c-0a3bb442038c,Inbound,Returns,Reverse Pickup Enquiry,Very bad,0d2cb383-193e-48a3-835c-d11ef4731a4e,07/08/2023 10:33,25/08/2023 22:14,25/08/2023 22:17,25-Aug-23,GREATER NOIDA,LifeStyle,395,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
1af12920-d241-4ec0-8dd5-8c7d043e6d64,Inbound,Product Queries,Product Specific Information,,00ac9659-f30d-4c29-b5dc-c5925870cf0d,,25/08/2023 19:03,25/08/2023 21:51,25-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
79b3044e-fa6c-40a5-95bf-bdc5f9a04712,Outcall,Refund Related,Refund Enquiry,,d784cca0-c3fb-47c0-b9ec-655f6fd40709,,25/08/2023 12:21,25/08/2023 12:21,25-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
42885d61-b437-4e76-9f15-afac4643ea9e,Inbound,Payments related,e-Gift Voucher,Thanku ,d145b555-b0af-433a-8b46-3c1da9ffabf2,,25/08/2023 09:24,25/08/2023 09:27,25-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
cfa5e485-2390-44b1-bec2-d4c1389adea0,Inbound,Returns,Wrong,,42577ac6-8dfe-4c28-924b-a2e6b78e01f3,,25/08/2023 07:49,25/08/2023 08:01,25-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
08eaadf0-5eac-4da0-b42b-3259e09650e7,Outcall,Returns,Reverse Pickup Enquiry,Please help me about my orde,8c2b67af-d5d0-454f-a34c-8a86bf8bc6c9,,25/08/2023 19:11,25/08/2023 19:23,25-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
47e6e738-df0c-4394-a181-333f5fe394c1,Inbound,Returns,Reverse Pickup Enquiry,,e4720159-1954-43ea-95f2-e0ac034adaf0,,25/08/2023 15:04,25/08/2023 15:07,25-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,2
5c24356f-37ec-4af6-bec4-dd008f96e453,Inbound,Returns,Reverse Pickup Enquiry,,89da8227-4249-40c0-ad37-b6ec26515f35,,25/08/2023 12:07,25/08/2023 12:56,25-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
de90540e-1fdc-493d-a72c-f96171ad06ff,Inbound,Returns,Reverse Pickup Enquiry,,f61a3308-87b0-4ea8-aa57-42fe2f393929,,25/08/2023 08:35,25/08/2023 08:35,25-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
12552a21-b488-4677-8043-10cf52664921,Inbound,Returns,Reverse Pickup Enquiry,Thanku for help ,1ca44c99-ca8c-495c-ac53-ea07d4775c42,24/07/2023 21:51,25/08/2023 09:15,25/08/2023 09:17,25-Aug-23,NARNAUL,LifeStyle,985,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
03264108-af56-4135-967c-7da95960e696,Outcall,Returns,Reverse Pickup Enquiry,,df3e4aa4-2c88-40b6-862d-ddcbf3e003d8,,25/08/2023 14:24,25/08/2023 14:36,25-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
8c358bf3-35ce-4840-a89e-92518d30ab5d,Inbound,Payments related,Online Payment Issues,Very good ,c8227683-1e60-41eb-aa92-1792d80ee495,,25/08/2023 17:37,25/08/2023 18:13,25-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
e348511d-21f6-42cf-8aad-20c58d5b1551,Inbound,Returns,Service Centres Related,,70abd1f7-407d-4eec-8012-b4859f30b413,12/08/2023 18:04,25/08/2023 18:58,25/08/2023 19:01,25-Aug-23,TIRUPATI,Home Appliences,6990,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
61707c79-8114-495b-9bf7-2562c4786310,Inbound,Returns,Reverse Pickup Enquiry,,2328450c-5938-4d14-83b1-2fdce33058c3,15/08/2023 14:44,25/08/2023 15:33,25/08/2023 22:35,25-Aug-23,CHANDIGARH,Mobile,49999,,Joshua Stewart,Sophia Sato,John Smith,>90,Afternoon,1
8c1c41e3-e251-4349-8edf-0ebe9e99d0a5,Inbound,Returns,Reverse Pickup Enquiry,Mera 1399 rupees kha ke sone   chutiya company ,7d6ecdc0-1007-4803-b757-2bb38681c5ad,,25/08/2023 15:56,25/08/2023 15:56,25-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
35fcec07-56ca-45b6-b5d2-df48e528b77f,Inbound,Returns,Reverse Pickup Enquiry,As usual Total waste of time and money with Shopzilla. Shopzilla do not care about customer concern and need to make money with policies.   beg on road and Shopzilla beg with their screwed policies.,c696747e-14d2-4887-af4d-5e490c13c816,,25/08/2023 15:13,25/08/2023 15:57,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
c2fe4089-04b2-4668-bc4c-c9d181d6cc80,Inbound,Offers & Cashback,Affiliate Offers,Rest good,5bad73c2-791f-4e9a-943e-9ae20345f049,,25/08/2023 00:34,25/08/2023 00:34,25-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
e0c96405-2250-46df-8dbf-fe4f1e64c7f5,Inbound,Returns,Missing,Thank You,6cae0baa-0750-480b-9e72-3747878e320d,,25/08/2023 10:07,25/08/2023 10:09,25-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
968a6e42-2e54-47e6-a5c9-f4f3414203cf,Inbound,Returns,Reverse Pickup Enquiry,,664bbf38-aa7a-41f1-9744-e4fe9090a9ad,,25/08/2023 20:37,25/08/2023 20:39,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
2309657c-a54f-426d-b6b8-a7667b541a85,Outcall,Order Related,Order status enquiry,,4f05a857-9620-4443-8542-b6502d3bbce2,,25/08/2023 22:03,25/08/2023 22:03,25-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1f8958a6-a06f-44c7-9442-67376f74e322,Inbound,Returns,Reverse Pickup Enquiry,Very good ,b411814d-7048-4137-b944-f9f74825950c,,25/08/2023 20:32,25/08/2023 20:44,25-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
cb8a973e-6c65-433d-8583-309c72d09766,Outcall,Returns,Reverse Pickup Enquiry,"I am very pleased to talk recently with customer care executive,she has solved my problem.",ca737067-225b-4630-a68b-a43b746cc218,,25/08/2023 14:40,25/08/2023 14:51,25-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
268168e8-5ec8-4ad5-8206-5a7b317ebec6,Inbound,Returns,Technician Visit,Good understanding the issue and assured to get the issue addressed soon.,e6745012-d2f2-4319-bd61-b68323dd24e7,,24/08/2023 14:23,25/08/2023 20:30,25-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
78c0acc8-be35-4e94-a29c-b6e23469c464,Inbound,Returns,Reverse Pickup Enquiry,,9a04c996-6b24-426e-b479-44084928b97b,,25/08/2023 00:28,25/08/2023 00:31,25-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
3a8f9e5e-cc74-445d-86f0-2664bbf87de2,Inbound,Order Related,Invoice request,,fb9a2035-f97e-4f8d-b2e2-c01f0df085db,,25/08/2023 13:35,25/08/2023 13:37,25-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
bd4743d7-0101-44ab-8cad-7951fedb787e,Inbound,Returns,Fraudulent User,,09f96d4e-ae06-49a6-91d7-ffbae798cac1,,25/08/2023 20:39,25/08/2023 20:43,25-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
23385b47-d944-456d-ae0d-b5d67e1b2063,Inbound,Returns,Reverse Pickup Enquiry,Return my feed back ,f0448f96-abfc-432c-8452-f7e6448ad48c,,25/08/2023 12:35,25/08/2023 12:42,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
757b35f5-b5cc-4724-b52c-7a79b7f7c255,Outcall,Returns,Reverse Pickup Enquiry,,23358072-06b3-4042-a12f-7d6b822a761c,,25/08/2023 11:46,25/08/2023 11:46,25-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
d4ad37fb-f4bd-4d05-be72-106c952bbe47,Inbound,Returns,Reverse Pickup Enquiry,Very good ,6a7f2d3e-01c8-4f97-bf5d-11c88880326f,,23/08/2023 16:30,25/08/2023 14:29,25-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,3
cf007675-cdf5-4a55-8798-d14a8b8c1b66,Inbound,Returns,Fraudulent User,,a0c0978c-5bac-4605-a26e-fd360fe87b75,09/08/2023 18:19,23/08/2023 10:00,25/08/2023 09:57,25-Aug-23,BANGALORE,LifeStyle,2441,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
c347a086-1240-42fe-a6cf-6b5d29b137d4,Inbound,Returns,Fraudulent User,,2bde5cd9-92f9-42f2-9765-b695d05cc5f6,,25/08/2023 10:43,25/08/2023 10:44,25-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
f2a9ff93-2a25-484e-b0d9-e647fa07e8ef,Inbound,Order Related,Installation/demo,Good but not authorised Shopzilla executive so what's meaning to talk.    Bad.   ,66ed9860-7dd7-4271-b63d-664d8eb40c5d,,25/08/2023 12:35,25/08/2023 12:37,25-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
695a6649-9b4b-448f-98a5-9b18dadb2c58,Inbound,Returns,Reverse Pickup Enquiry,,d8014365-b021-435c-872b-1ccfbe4d725a,,25/08/2023 18:02,25/08/2023 18:05,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
02674d14-39f8-4578-86a3-288cfdefb582,Inbound,Returns,Reverse Pickup Enquiry,Good ,11b1c380-aaa0-4a4c-96bd-aa434df1dbff,,25/08/2023 17:40,25/08/2023 17:45,25-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6aa62d38-d416-449b-ac14-21a0503fd70f,Outcall,Product Queries,Product Specific Information,,43bf791d-05fb-4068-8015-68fcf0acbe50,,24/08/2023 19:44,25/08/2023 06:51,25-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
1969b0e7-2e24-4459-8ccc-9bb95a566a40,Inbound,Order Related,Installation/demo,Pls change my headphones ,875e7f86-7bb8-47c3-a27f-bd83e1f8ba0d,,25/08/2023 18:36,25/08/2023 22:23,25-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,1
ca091311-fadf-4e74-8436-2394aee22420,Inbound,Product Queries,Product Specific Information,??????????,ce694f1b-830c-44bb-81e7-ebb7e70ea01e,,25/08/2023 19:44,25/08/2023 19:46,25-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
8098ea7b-0316-4d09-a9e6-cd7683fbc179,Inbound,Returns,Fraudulent User,Good behaviour of Return team ,aa387c53-598b-4cf9-9dd0-5b73431248ad,,25/08/2023 21:55,25/08/2023 22:13,25-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
dc3ffed4-8a2b-4758-a3cc-0ef485e41a5a,Inbound,Order Related,Seller Cancelled Order,,ffe6b032-5e9a-4f74-8f88-c6e16d4e393d,,25/08/2023 22:41,25/08/2023 22:52,25-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
033502ac-df3f-488e-b288-32970482311f,Inbound,Returns,Reverse Pickup Enquiry,,9ead2ef4-1353-4367-9720-faaa325eb157,,25/08/2023 21:43,25/08/2023 22:18,25-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
172a3780-750f-4c53-a455-52a9f9854c51,Outcall,Payments related,Online Payment Issues,,04a14499-9b67-47b6-9e10-68f27ebb4fa2,,25/08/2023 18:11,25/08/2023 18:14,25-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
a46e7bb4-61fc-442a-a611-6b6f24068630,Outcall,Returns,Return request,Feedback ,1b741289-1a46-4b75-b215-bc04753f8940,,25/08/2023 17:03,25/08/2023 17:05,25-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
dc5a73de-2812-4546-904f-75bcb920ae26,Inbound,Returns,Return request,All good,c454ffe1-7e46-4e76-ad34-e2c4573233a5,03/08/2023 13:25,25/08/2023 19:52,25/08/2023 19:59,25-Aug-23,BIHAR SHARIF,LifeStyle,425,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
45c806c3-59db-4a47-8b89-8cc2ac897815,Inbound,Returns,Reverse Pickup Enquiry,,623a5f4e-94da-426d-be92-f23d593d4daf,,25/08/2023 20:29,25/08/2023 20:31,25-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
316f151b-152e-4ff5-8690-4ed290604f09,Inbound,Returns,Reverse Pickup Enquiry,Nice job,62215b49-c764-4d11-84b9-e2a395eed7ec,,25/08/2023 19:34,25/08/2023 19:35,25-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
0c38a1e8-95cf-45f2-bb7e-72682277033b,Inbound,Returns,Return request,Good,e64d0131-4309-44f5-a6f4-031d62a0ff2d,,25/08/2023 16:26,25/08/2023 17:01,25-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
bc0d41ba-f30b-4629-a68c-903c1636af4c,Inbound,Order Related,Installation/demo,"Each time i have a issue ur guys hung up on me after placing me on hold, and when I try to reach out to u again, after the call is connected you advisor will mute him self and not reply, This has happened multiple times and same way, So now as I have problems with the recent  mobile I had purchased and no one is helping me out, I will write to your grievances, and your CEO as well, And also go to the consumer forums, I have already recorded the calls and will certainly take this up, as u guys are not taking any responsibility post saleEarlier it was bad now it's worst and pathetic you customer service as well",75f206c2-ca65-468d-88c9-72a158c98f00,,25/08/2023 14:08,25/08/2023 16:43,25-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
88a06397-29ea-4b78-b280-ce379ed80092,Email,Refund Related,Refund Enquiry,,97ecbb31-31c2-4c42-98e6-642cabd4f77c,,25/08/2023 12:41,25/08/2023 12:44,25-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
7da5c2fd-beaa-4b00-a7b4-02d4b703ce4a,Inbound,Order Related,Delayed,,f2f46445-f679-4e38-a72b-8e1324fb05f3,19/08/2023 05:35,25/08/2023 10:12,25/08/2023 10:37,25-Aug-23,KEDLA,Home Appliences,2399,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
37d471b1-2369-4d15-8ed3-f1e73f25f7c0,Inbound,Returns,Reverse Pickup Enquiry,,b0074b9f-bf53-46e8-9df5-066802746e0f,15/08/2023 15:44,25/08/2023 13:33,25/08/2023 13:38,25-Aug-23,BARMER,LifeStyle,2256,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,4
6d8fe525-da36-47a4-acf6-e884601fb2c5,Inbound,Feedback,UnProfessional Behaviour,,589a47c4-17dd-4b95-adc5-500af16382db,06/08/2023 06:43,25/08/2023 19:48,25/08/2023 19:50,25-Aug-23,PUNE,LifeStyle,183,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
16621b43-6dac-4135-8761-481463b1f985,Outcall,Offers & Cashback,Other Cashback,Good talking ,66892cac-d799-4861-8f5c-5d10ef5b83a0,,25/08/2023 00:33,25/08/2023 00:35,25-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
79779ca6-77d1-4d58-bc2b-f45c0b085a68,Inbound,Feedback,UnProfessional Behaviour,Good behaviour ,6a2ee3f7-0cf1-4fcd-8176-b2d03f09ac6f,,25/08/2023 06:52,25/08/2023 06:53,25-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
dc3c7b60-ab6d-4c07-8f2b-e98d6c32ec5a,Inbound,Returns,Reverse Pickup Enquiry,,edceee82-8951-4d19-9ec9-ef0d9621282b,,25/08/2023 17:52,25/08/2023 18:57,25-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
adbf03a9-f043-4f43-be6e-f15b89d14d5b,Inbound,Returns,Reverse Pickup Enquiry,,e540e575-83ca-45fc-aae8-22405db13604,,25/08/2023 17:40,25/08/2023 17:43,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
94afb436-c4fa-405d-a55a-9c15f03057a0,Inbound,Returns,Reverse Pickup Enquiry,,a9caab95-bd78-43f5-bb6a-a33648cf40d6,,25/08/2023 16:04,25/08/2023 16:07,25-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
c6099404-7a2f-451c-9cae-fc75d262f885,Outcall,Returns,Return request,Happy,bdeb3481-05a5-47c3-af2d-4da4b6871e66,,25/08/2023 14:57,25/08/2023 15:00,25-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e0e2a5f9-74bf-4928-be1c-76cf79f50d91,Outcall,Returns,Reverse Pickup Enquiry,Good ,ccf7664b-837d-45b3-bc0c-045f45b1c28a,,25/08/2023 13:15,25/08/2023 13:18,25-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
07c3ce12-e5f9-4c01-b05a-4ada7e54da7a,Inbound,Order Related,Order status enquiry,,850f229f-cf36-4440-b607-6dd33c95d451,,25/08/2023 20:33,25/08/2023 22:29,25-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
e5a0d2c8-9924-4dbb-bd9c-03b5eacc01b3,Inbound,Order Related,Order status enquiry,,44b5be47-9897-448c-bfdd-2637d92f7eec,13/08/2023 22:06,25/08/2023 20:02,25/08/2023 21:08,25-Aug-23,IDUKKI,Books & General merchandise,203,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
ee01717f-1c19-4fad-9867-eb43f7e65fc5,Inbound,Returns,Reverse Pickup Enquiry,,a13605d9-c474-410e-8cbb-d5df9da5725f,,25/08/2023 16:12,25/08/2023 16:23,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
999e5d64-9142-4adc-997a-e30b01599953,Inbound,Order Related,Invoice request,Good job delivery at time ,78152844-ba71-4b29-b5be-542a6013302e,,25/08/2023 16:45,25/08/2023 16:48,25-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
45f88a01-4ce4-473f-b2c2-1ed889bf0062,Outcall,Refund Related,Refund Related Issues,Pleasent personality ,2e1d58de-9834-4e91-8ac9-33d47c6080ba,,25/08/2023 19:31,25/08/2023 19:35,25-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
075a6c26-35a0-4486-88fb-4c6dce001f5f,Outcall,Returns,Return request,Nice,27837ebe-395d-439b-b3c9-4640bca9ae8a,,25/08/2023 18:28,25/08/2023 18:30,25-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,4
42f1a36a-c1f6-4652-aadc-047edeb35343,Inbound,Returns,Reverse Pickup Enquiry,,b05cdca1-a1d0-4afe-a519-fd374c371f72,,25/08/2023 11:19,25/08/2023 11:35,25-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
1832b1b6-5ea4-4c02-ab12-54bfef4a5164,Inbound,Order Related,Order status enquiry,,c75140ae-444b-415e-8684-890dab193627,17/06/2023 14:45,24/08/2023 18:24,25/08/2023 08:56,25-Aug-23,SITAMARHI,LifeStyle,1400,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,1
8ce2f1b9-a573-4787-8b76-3db0006c7d85,Inbound,Order Related,Order status enquiry,"Costmer support bahut acha he, ",e2f0c401-8bee-475b-a85c-3b14ac97b3d5,,24/08/2023 19:27,25/08/2023 11:41,25-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
8a7a0397-61b4-4c57-bbbd-cac2a195484e,Inbound,Payments related,Online Payment Issues,Very bad service Monika ,faff799f-3f19-4f49-89f7-887d8033c41f,,25/08/2023 17:57,25/08/2023 18:06,25-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
29ff82e2-e097-4585-b02b-02f78e6d05c2,Inbound,Refund Related,Refund Related Issues,,f56a9042-aced-40dc-9bb0-03566f98b468,,25/08/2023 11:48,25/08/2023 12:34,25-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
9cc651a1-4ae6-43dc-bd4b-fbdcba4df5cb,Inbound,Product Queries,Product Specific Information,Not ,ff988c57-8c29-4f61-b4ed-fe7a926aa261,,25/08/2023 20:44,25/08/2023 21:39,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cb681c95-d626-4e8d-b583-8eaedd1f5f31,Inbound,Feedback,UnProfessional Behaviour,,1d96bb56-71b6-4f0d-8f09-6da0024b2b1c,,25/08/2023 11:40,25/08/2023 11:46,25-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
38c1e2dd-c26e-4aba-a158-ac5de0f8a4f7,Inbound,Returns,Reverse Pickup Enquiry,,3ca1c37c-98fa-4898-9670-09ad79ee432e,,25/08/2023 19:19,25/08/2023 19:24,25-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
cbf6c54b-92b4-4177-8df0-c89fc4b14921,Inbound,Order Related,Invoice request,,2f61d5ef-fca6-4fa6-bb56-2b07e21e07fd,,25/08/2023 10:25,25/08/2023 10:27,25-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
6216baa9-d987-4408-afb9-fdda878ad743,Outcall,Returns,Return request,Wonderful speech in Hindi language and communication skills very good thanku for communicate me.. customer service officer ,c14256a8-54e1-4dbc-bfc5-45e1b54bcde2,,24/08/2023 23:26,25/08/2023 11:17,25-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
d73e2823-1754-4bc8-abe0-7cd65a78b2d5,Inbound,Returns,Fraudulent User,,3d6e972b-6270-45cf-ac71-1180bd287c92,,25/08/2023 18:51,25/08/2023 18:51,25-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
cddadc64-255a-43ee-85ab-9c7f176fcc02,Inbound,Returns,Wrong,,3a5fbbb9-76b4-4166-a6a4-995af8b26e65,14/08/2023 19:39,25/08/2023 07:05,25/08/2023 07:05,25-Aug-23,DUMKA,Electronics,1499,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
633e9d15-7c5c-4bfc-b97d-72521777969f,Inbound,Order Related,Order status enquiry,Ok,df33639d-ae9f-476f-a47d-70c5de48746f,,25/08/2023 20:43,25/08/2023 20:44,25-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
646f958f-653e-41fd-a115-7373254bb886,Inbound,Shopzilla Related,Shopzila Premium Related,,1c54d1df-8711-43ed-8d64-f7d1815da29c,,25/08/2023 19:21,25/08/2023 19:24,25-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
74b74ce5-c151-4d60-92b7-9d5007f95114,Outcall,Shopzilla Related,Shopzila Premium Related,Very informative and quality very poor service ,b11ca998-9ce7-4da0-ba42-b24d46d57573,,25/08/2023 19:05,25/08/2023 19:05,25-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
5f8ed5f5-fc17-4c8c-a2dd-d6facbd10ce5,Inbound,Order Related,Order status enquiry,,c2c672e0-802e-4bc0-87bf-ff4cf726d69f,,25/08/2023 18:27,25/08/2023 18:28,25-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
e6f128e1-ffb5-48c6-bf09-f137948255a4,Inbound,Returns,Return request,,3dcfdc19-cc44-45de-ac00-f1cc7cc024c1,,25/08/2023 18:27,25/08/2023 22:48,25-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
1c220545-4cbd-4543-a040-a25722e9bf65,Inbound,Returns,Reverse Pickup Enquiry,Very good,f4d9a5da-6ebd-4ca5-a39e-65f646a90a1e,,25/08/2023 19:03,25/08/2023 19:08,25-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
e739bb8e-3bdc-4eea-a6e0-5f46c3c54062,Inbound,Order Related,Delayed,,7449b151-6fed-4b3b-842f-5644334fa35e,20/08/2023 19:45,25/08/2023 18:43,25/08/2023 18:52,25-Aug-23,LUCKNOW,Mobile,8499,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
1b2b6212-a3e2-48ee-86ce-0c43c435293f,Inbound,Order Related,Invoice request,,34da4857-ce9b-424f-b22f-dfd4cd2f9282,,25/08/2023 16:49,25/08/2023 16:50,25-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0d4b4331-3293-4e1c-842c-883cf10f25f0,Inbound,Returns,Reverse Pickup Enquiry,,67449e72-7d4c-4591-a98f-4b03bf338e57,,25/08/2023 14:54,25/08/2023 15:03,25-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
dbd2518b-d740-47bf-a4cc-0ef04b80381a,Inbound,Returns,Reverse Pickup Enquiry,,1ab01acf-41b6-448f-b240-1238e4fab68e,,25/08/2023 12:55,25/08/2023 14:00,25-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a40e8393-651c-4376-bd9a-7b60cd7c749f,Inbound,Order Related,Order status enquiry,,76c62b63-d44f-44fd-ae9c-751af24ae8f9,,25/08/2023 13:58,25/08/2023 13:59,25-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
ca7287ad-b700-454c-b07b-e45181845bb8,Inbound,Returns,Reverse Pickup Enquiry,,777d6e76-f11d-481a-9677-c62eb131e05f,,25/08/2023 11:18,25/08/2023 11:50,25-Aug-23,,,,,Matthew Rodriguez,Isabella Wong,Emily Chen,>90,Morning,5
06bb69be-7569-4f09-9f89-756cb09c2e9b,Inbound,Returns,Fraudulent User,Nice,7c31fc46-1d3b-4b84-8d1a-5e605adf4fd5,,25/08/2023 08:37,25/08/2023 08:40,25-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
150b7894-374a-4f8c-8db2-aca9f38b271f,Inbound,Returns,Reverse Pickup Enquiry,Product oder related issue ,1a4caa03-8588-4f57-9112-54f4a3e6147d,,25/08/2023 09:08,25/08/2023 09:10,25-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
cfdc6571-2d56-421c-b7d7-131946799e25,Inbound,Cancellation,Not Needed,,996c8266-f777-4a99-bce8-481f68eae6c2,,25/08/2023 16:30,25/08/2023 16:30,25-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,4
e3c96169-1db5-4439-bd72-90024049c4a8,Inbound,Returns,Return request,Not right information provided,7d2200d9-aee6-4db9-a5b5-5e91e3e38dc7,14/08/2023 20:40,24/08/2023 23:16,25/08/2023 08:29,25-Aug-23,KOLKATA,Mobile,13999,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,1
4905f2f5-89af-474f-aa43-10c21ecd3e21,Inbound,Returns,Reverse Pickup Enquiry,,a138aade-f363-41ca-951c-2c7b617bb077,,25/08/2023 14:45,25/08/2023 14:47,25-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
51701f97-57a5-4192-a0d7-adacdc4f5892,Inbound,Returns,Reverse Pickup Enquiry,,1b6972c4-46a3-4b83-88bb-8ea5694aaa64,,25/08/2023 12:29,25/08/2023 13:35,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
ce127e15-6df8-4417-93f3-bebfa6921bb5,Inbound,Order Related,Order status enquiry,,300453c2-68f0-44a7-931e-9511d007d841,,25/08/2023 19:03,25/08/2023 20:43,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
ea886327-9315-4c33-8906-f6d2988d07d6,Inbound,Feedback,UnProfessional Behaviour,,49494fd9-ef95-4fd9-bf78-1fe0ee4e7a16,,25/08/2023 19:37,25/08/2023 19:38,25-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
6c234cbe-4d38-4cb9-b34b-091cd17a5d2a,Inbound,Shopzilla Related,General Enquiry,Excellent service ,fd181cb5-3909-4eaf-bb0d-229278dd92fd,,25/08/2023 19:14,25/08/2023 19:15,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
af7bb1d1-427c-4c97-a3ec-2e1b3ba8a38b,Inbound,Returns,Reverse Pickup Enquiry,,edfbf0be-ec85-4dd2-b887-737a6bca7372,,25/08/2023 14:56,25/08/2023 14:57,25-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
519ef3cb-b115-4ee8-b26f-81a5ec42dada,Inbound,Returns,Reverse Pickup Enquiry,,0a8900d0-9335-4567-9a8a-9f1cbf8064ec,,25/08/2023 18:40,25/08/2023 18:44,25-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
85555f9d-2ef0-4e35-ab13-4d81a6bbfc5a,Outcall,Shopzilla Related,General Enquiry,,c38b7a79-d5f5-4c7a-8ca5-bec1a718778c,,24/08/2023 23:18,25/08/2023 07:16,25-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
819b7b76-f06c-4071-9560-4ae46409cc92,Inbound,Returns,Wrong,,1b9cc8b9-133b-45e1-bd46-1ec67a0ecf75,,25/08/2023 17:12,25/08/2023 17:16,25-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
959bb832-7228-4fea-a21a-1f74966cce8a,Outcall,Returns,Reverse Pickup Enquiry,,f2b40dea-0495-4168-a871-e67bab6ea5b9,,23/08/2023 20:17,25/08/2023 20:10,25-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
401c30bc-531b-41b7-86b3-fe8af807a2b7,Outcall,Returns,Return request,Good,714fb06d-4498-482e-8c3e-ffd20e699380,,25/08/2023 15:59,25/08/2023 17:47,25-Aug-23,,,,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,5
e7becd44-4226-4c92-af28-3e2d2d2e9664,Inbound,Returns,Self-Help,Thank you ,d4cf547e-e1e1-4261-a372-c99e0027488c,,25/08/2023 12:34,25/08/2023 12:37,25-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
06d2c83a-90c2-4dd1-b50e-f79487046b5d,Inbound,Shopzilla Related,General Enquiry,,4fe45b9b-f434-4205-af9c-6eb82362ff17,,25/08/2023 20:09,25/08/2023 20:13,25-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
e2200ecf-50bb-4deb-8b4e-1f6cf267af98,Inbound,Returns,Reverse Pickup Enquiry,,1ad75470-5251-4dee-95f2-c9780e72ad3d,,25/08/2023 23:51,25/08/2023 23:56,25-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
95d28365-424d-49d9-85bd-9a9656e78a05,Inbound,Returns,Fraudulent User,,e37389f0-2438-4c21-8d24-9f2434d75bf4,,25/08/2023 17:18,25/08/2023 17:26,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
c5a98d52-34e9-466d-9577-a85c2a04e8e0,Outcall,Returns,Return request,,68ba41bb-b07f-4a12-ae93-fda02fcd21db,,24/08/2023 16:15,25/08/2023 16:51,25-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
b5119077-290d-41c8-ae8e-3223366f6fcf,Inbound,Returns,Reverse Pickup Enquiry,,cdc7873e-fd03-464c-9ae9-486d7b05982b,,25/08/2023 12:36,25/08/2023 13:15,25-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
e056c9c4-6c45-4850-83a9-9071322cd18a,Inbound,Payments related,e-Gift Voucher,Good information ,8d0ddf69-88ad-49e1-b3b1-dc2fb3c9afc5,,25/08/2023 10:39,25/08/2023 10:44,25-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,4
f284720c-8285-4372-b603-e14f6d7a2a15,Inbound,Returns,Return request,,f7f560d0-be16-43e9-881d-cfe26408724b,,25/08/2023 18:54,25/08/2023 18:56,25-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
9db92f1a-f9b4-452d-84eb-6e2767099f70,Email,Returns,Return request,Thanks??,1b1b38e0-ab77-44d1-933e-f6e673c40cbb,08/08/2023 20:56,25/08/2023 17:17,25/08/2023 21:36,25-Aug-23,AJMER,LifeStyle,622,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
3f8aa3bb-11d3-4c17-a6e3-9b745a477410,Inbound,Shopzilla Related,Account updation,Nice guided ,33be46c8-ed4f-4dff-b7b7-e55efd58fc93,,25/08/2023 20:32,25/08/2023 20:34,25-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d771a171-a6bc-4ba9-9873-a50ff34a0f06,Inbound,Returns,Fraudulent User,,88de0bef-ea67-43fa-8a67-9a3651e736f6,,25/08/2023 17:51,25/08/2023 17:59,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
97a688f4-eecc-45d6-85ed-c370b80a6973,Inbound,Product Queries,Product Specific Information,Thank you please provide EMI option of.my pay later accounts and limit to be increase please,9c074ed0-5f59-4a46-a128-7fa7ec6cf9d7,,25/08/2023 00:44,25/08/2023 00:46,25-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
99be9f0d-4c37-4e8d-90fa-ad87abe339cf,Inbound,Cancellation,Not Needed,,294245cf-a274-457d-a4b7-8e214a43d0ca,,25/08/2023 11:26,25/08/2023 11:32,25-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
5d4f87b2-e39e-4bf1-87b4-302ab46aeb19,Inbound,Payments related,Online Payment Issues,,8acb5f9f-9d34-46b2-8e50-51b28e215930,,25/08/2023 10:08,25/08/2023 10:11,25-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
9cf2c981-4bab-4fd5-8b12-4a46fbae7be6,Inbound,Cancellation,Not Needed,Overall thanks,c1469afb-52fd-429c-9876-16fbf522b1b3,,25/08/2023 23:24,25/08/2023 23:27,25-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8f186ff9-9ed3-4918-894a-f2ea94ed438b,Outcall,Order Related,Delayed,,b8835cc3-6d38-4bf8-9424-06b7c3447b33,13/08/2023 22:51,25/08/2023 16:55,25/08/2023 17:27,25-Aug-23,JAMNAGAR,Home,436,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
3e125506-dbac-4c0d-866d-6c30bc093285,Inbound,Returns,Reverse Pickup Enquiry,,91265eaf-71c7-4615-8c51-21de9217c83a,08/08/2023 21:47,25/08/2023 10:07,25/08/2023 11:32,25-Aug-23,MANER,Electronics,596,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
0f4fc4dd-342b-4db6-96fa-9d098772dae5,Inbound,Order Related,Order status enquiry,,977f9398-4a89-4554-8625-03088edb370c,,25/08/2023 17:30,25/08/2023 17:31,25-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1650631a-380c-4b30-96cf-046c1116bec4,Inbound,Order Related,Installation/demo,,4c4cd313-aca3-44ff-9230-6d759ab29b6f,,25/08/2023 12:06,25/08/2023 14:41,25-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
a5231370-58cd-4be1-ae7f-f91b20e60b69,Inbound,Returns,Fraudulent User,Thanks !!,eb27624f-cbdf-49fd-aeb9-c2a2bd2e9427,,25/08/2023 13:45,25/08/2023 13:50,25-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
339f1633-e638-4b11-a54a-300397d3fa0f,Inbound,Offers & Cashback,Affiliate Offers,The audio line is not good. Enhance the call line.,5f45e52d-5792-4067-ac55-ca5412174523,,25/08/2023 18:18,25/08/2023 18:20,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
1827e748-4fd5-483e-861e-56eb7ea27dbf,Inbound,Returns,Missing,,3333682e-837b-45f7-b7bb-de48d19524ac,,25/08/2023 12:16,25/08/2023 12:24,25-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
3e6d4aac-9887-44a5-b231-98f725ecc3ec,Inbound,Returns,Reverse Pickup Enquiry,,3cb43ffd-d8c1-4bb1-8958-a27b7ee780ed,,25/08/2023 08:14,25/08/2023 08:20,25-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
a88a038a-7365-46b1-8103-7fcaf07bb1a7,Inbound,Order Related,Delayed,,5df79601-ba24-46f9-87ed-75f0e85f8056,08/08/2023 18:48,25/08/2023 17:01,25/08/2023 17:02,25-Aug-23,HYDERABAD,Furniture,5364,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b822826f-a9c3-4aee-8fee-47ba8462f1f9,Inbound,Returns,Reverse Pickup Enquiry,,107d5a3d-b289-4f05-84b6-97ee5cc6b7d7,,25/08/2023 21:53,25/08/2023 21:55,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,2
03ed212b-aed8-4a75-a60f-668cbdd8b2fb,Inbound,Shopzilla Related,General Enquiry,Best adviser,9ff9d8c3-dd44-4431-93f1-3d1cbffdc8c8,,25/08/2023 17:59,25/08/2023 18:10,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
bc99ff65-7a41-47e4-92f4-9b088b506818,Outcall,Shopzilla Related,General Enquiry,Thank you mubeen thank you Shopzilla good work,b65acd7f-8dfb-46a0-8781-52c8abf32fea,,25/08/2023 10:24,25/08/2023 10:35,25-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1f7ac6fd-7c19-4bbe-9eef-a5131fdb237c,Email,Returns,Fraudulent User,,04f083e7-68d3-494d-87bd-fecaee77e83a,,25/08/2023 12:24,25/08/2023 18:07,25-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
2e6d484b-880e-4f9f-b797-bd24a8e01fac,Inbound,Returns,Reverse Pickup Enquiry,,685f3247-b3d1-4597-b91d-96ecb41e8220,,25/08/2023 16:39,25/08/2023 16:42,25-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
0609f9c9-0525-4cae-93a3-4ad9ac2d7113,Inbound,Returns,Reverse Pickup Enquiry,,8ad64f36-4047-43ab-96cc-b2f619cae0c1,,25/08/2023 19:49,25/08/2023 19:52,25-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
6abf3aab-0cff-4340-860c-fa966ccb5c6d,Inbound,Returns,Return request,,7648b907-7154-4ec2-b5b7-8bfc3be060a9,,25/08/2023 11:45,25/08/2023 11:52,25-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
a3e4585f-8af5-436a-b1c5-6ce243403c21,Inbound,Returns,Reverse Pickup Enquiry,Kindly resolved this problem!! ,2f80c0d2-87ce-4487-b251-61ff19ed6f40,,25/08/2023 23:21,25/08/2023 23:30,25-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
5a4c8e1e-c410-4891-9174-7db97ec76365,Inbound,Returns,Return request,I very happy to talking with you sir ,4bf79b26-7dd2-43dc-80fb-faa6544359cc,,25/08/2023 13:25,25/08/2023 13:33,25-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ee1d073a-4328-4b6e-903a-7fb06e1d4c1d,Outcall,Returns,Fraudulent User,,81e9de14-d6e9-4517-89bc-ec4e786b2a00,01/08/2023 09:21,25/08/2023 08:53,25/08/2023 08:55,25-Aug-23,AMBIKAPUR,Furniture,6375,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
1a31c304-f16c-4df7-8fc3-19193fc79a5f,Outcall,Order Related,Priority delivery,,f1a81545-dd99-4f55-8946-eeddc3d6d360,06/08/2023 21:28,25/08/2023 14:06,25/08/2023 18:12,25-Aug-23,MUNGER,Furniture,6999,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
7af50fbd-8daa-4156-891f-e5818eeeac62,Inbound,Order Related,Delayed,,4d357a62-5630-4a66-b0cf-c2a68ebac189,08/08/2023 04:08,24/08/2023 19:41,25/08/2023 06:13,25-Aug-23,HYDERABAD,LifeStyle,399,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
3f62723e-152d-4146-857d-20d1ed7f563e,Inbound,Returns,Service Centres Related,Nice work ,a2fdede2-f1a7-4b7e-9910-ea417e4d9ad6,,25/08/2023 17:52,25/08/2023 17:57,25-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
8ea790c1-c622-45ca-816f-d30c8fb552fb,Email,Payments related,Online Payment Issues,,db1f5d17-dcd2-45e2-8ff1-0c04f553a261,,25/08/2023 16:42,25/08/2023 16:47,25-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
e02092f3-d082-4be4-97e6-9226c0b4326d,Inbound,Returns,Return request,,6e852858-7904-45fc-b553-f3cd61cdeae1,,25/08/2023 12:53,25/08/2023 13:13,25-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
263b3f41-f723-41c4-9723-d1c64c50a2c8,Inbound,Order Related,Delayed,,f0779603-af28-4893-9c3b-2cda1e4931c6,,25/08/2023 10:38,25/08/2023 10:42,25-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,3
147165b3-c4e4-4144-b788-4e1fd61b7854,Inbound,Returns,Reverse Pickup Enquiry,My problem is not resolved,9456e36d-f33d-4e90-a54a-b705c4a5f635,,23/08/2023 15:36,25/08/2023 14:48,25-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,2
51c5c905-a74f-4cdf-bdc4-dbdcd0ae041f,Inbound,Returns,Reverse Pickup Enquiry,,c37f6b90-3ea2-44b6-97b5-07c96482697f,,25/08/2023 18:26,25/08/2023 18:59,25-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c3d274f4-b349-4cd4-baf5-56c8d5ffeef0,Inbound,Returns,Missing,,8f42e41f-1b11-4a7b-81cf-f46ea4548677,,25/08/2023 19:43,25/08/2023 19:47,25-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
407278f4-3821-434e-b7c9-8f6474a16db6,Inbound,Returns,Reverse Pickup Enquiry,Make sure the product is not defective!,4029e759-e104-4cb3-b739-2ec103a963ae,,25/08/2023 16:48,25/08/2023 16:50,25-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
84932cca-c4f5-42c6-ad83-07033d1023d2,Inbound,Returns,Damaged,,902c9ff9-28c2-4086-9ecf-a7e99bc90d8b,,25/08/2023 16:31,25/08/2023 16:32,25-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
516df9a5-cf85-4cda-84ce-30db41ee9b9b,Inbound,Feedback,UnProfessional Behaviour,,fce2f7e0-b3e6-4041-bc97-2cbe24ffbaed,,25/08/2023 17:37,25/08/2023 18:44,25-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
545db670-17a3-4398-a062-aa2e75f4d816,Inbound,Order Related,Order status enquiry,,24daa105-cccc-4e75-9b41-054138b8e81a,,25/08/2023 09:27,25/08/2023 09:29,25-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9eda9dd6-bfbb-41f1-b3ff-8ea59ec56cf0,Inbound,Order Related,Order status enquiry,,c579a3e7-0e5c-4589-85e6-e99e6f9c6f30,,24/08/2023 18:54,25/08/2023 15:37,25-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
8ead2c17-47bc-42cd-98d9-8896303b00a0,Inbound,Order Related,Invoice request,,b8d23f2e-ae0a-4de0-ac47-21e074114fa4,,25/08/2023 13:32,25/08/2023 13:34,25-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5238b6db-487b-48a7-91fc-69a4c864935a,Inbound,Order Related,Invoice request,"Instead of starting in Hindi or English, the executive shall ask which language is the customer better with. ",84c8112d-7107-4813-931a-4738776a8f7f,,25/08/2023 23:42,25/08/2023 23:51,25-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
110bd665-38c0-428c-aa80-19885f0a0d9a,Inbound,Returns,Wrong,,cf357e13-66b6-4583-bfcc-b3f144e31516,,25/08/2023 16:55,25/08/2023 18:53,25-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d511ce56-2f67-4a08-af14-3515e40e37f3,Inbound,Product Queries,Product Specific Information,First thing let be very clear it was not a fault of . It was Shopzilla policy that needs to be changed. It was not my fault that your seller delivered incorrect size of the product. And i have to wait for 20 days + to get the replaced product. And your policy says no return or no refund. What if I use your service and make my policy as no payment. Think about it. ,e2e233c1-9139-4730-8361-d880c69f264c,,25/08/2023 09:10,25/08/2023 09:16,25-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,3
c8b200df-5b12-426c-9265-9cbf468be0d4,Inbound,Returns,Reverse Pickup Enquiry,,55725976-b981-4d18-b46a-69f096de20b9,,25/08/2023 00:18,25/08/2023 00:20,25-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
33dcd792-d47c-4232-bc58-edc1b1a6d0bd,Inbound,Order Related,Unable to track,"Please resolve the issue ASAP, thanks!",cd8f3f14-2f9a-4c50-94c9-b243438450e4,06/08/2023 11:36,25/08/2023 19:05,25/08/2023 19:08,25-Aug-23,JAIPUR,Furniture,15520,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
267d57fa-d84b-4a85-8842-b75222a8e092,Inbound,Returns,Wrong,,a92c431e-d6ae-4c4c-847a-cd8d3bbb424b,,25/08/2023 10:34,25/08/2023 10:38,25-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
31dd2cc6-d61f-480b-8c41-faef3f17cce2,Inbound,Order Related,Delayed,,8288e477-6b5c-4770-b622-5e93f294a450,,25/08/2023 00:59,25/08/2023 01:42,25-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
cf353268-b4bd-4efc-9d4b-e217820333d2,Inbound,Feedback,UnProfessional Behaviour,Delivery boy ka bhiver improve kre,69f195b8-565b-4d63-b059-f6d65eb9385c,,25/08/2023 16:33,25/08/2023 16:40,25-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
73ad5296-3855-4808-86e9-e6cbcf78da88,Outcall,Payments related,Online Payment Issues,Thank you ,04456a8b-09bd-4782-bd4e-22686465eb28,,25/08/2023 16:50,25/08/2023 16:51,25-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
a82214d5-9ae2-4d1a-bee6-6b9d48cd038d,Inbound,Order Related,Order status enquiry,,0c2dc83b-8d40-4020-8fa0-f03d01071974,10/08/2023 22:03,25/08/2023 16:15,25/08/2023 16:19,25-Aug-23,NAGAUR,Electronics,1199,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
ca7e7631-ecdc-4319-88ff-295837d1d824,Inbound,Returns,Reverse Pickup Enquiry,,c95012cc-c1ea-4a94-9231-cfa0c78fc30f,,25/08/2023 21:08,25/08/2023 21:49,25-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
c0e57a12-7881-4082-b392-6768b35c277f,Inbound,Returns,Reverse Pickup Enquiry,The   is responsible for the worthless item supplied to Shopzilla a reputed online shopping platform. The seller spoiling GOODWILL OF Shopzilla. DO NOT ENTERTAIN THE SELLER!,2a30a017-3722-488c-b5f7-11b2b3aaeb5e,,25/08/2023 09:47,25/08/2023 09:49,25-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5265e158-bb1e-4ee3-9ef2-3e47dc362790,Outcall,Order Related,Delayed,"Very poor delivery service, not receiving product since last 3 days. Doing  mental torture from Shopzilla agent ",cc66a1d5-4144-4d03-ae3b-a6680aed9d03,,25/08/2023 18:40,25/08/2023 19:15,25-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,1
c9dda691-ce93-4184-965e-1ef6f7dd5491,Inbound,Returns,Reverse Pickup Enquiry,Direct Toll free number statewise or area wise must b there ,f733e96b-a7b3-447b-8585-251b662ce315,,25/08/2023 07:38,25/08/2023 07:41,25-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
68d44b36-c875-436c-9df3-1404c0c0a130,Inbound,Returns,Reverse Pickup Enquiry,Thnx,f155ce9e-1150-4e0b-a5d6-4a757802ddaa,,25/08/2023 08:26,25/08/2023 11:54,25-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
fd75032c-25c9-4e20-b3a6-a163be3c4fb2,Inbound,Returns,Reverse Pickup Enquiry,,45191d23-961c-4a2f-b54a-5ec7880479b6,,25/08/2023 11:54,25/08/2023 12:04,25-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
47bd8ea0-de66-4aca-833e-f71f81fcf7d5,Inbound,Returns,Missing,Hope my problem resolve this time.,6b1e1d8c-3146-4490-993f-23fa0db7ab44,,25/08/2023 23:55,25/08/2023 23:56,25-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
7ef16260-4533-4647-8681-75859d628cd2,Inbound,Refund Related,Refund Related Issues,,711138c4-8949-4f16-9902-6c8887f6df9f,,25/08/2023 15:21,25/08/2023 16:00,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
c9a11f43-aec9-4224-b1b3-4ec45a11961a,Inbound,Returns,Wrong,Always custemer suport,a7049f4d-de22-4694-8021-caa33892f971,,25/08/2023 14:21,25/08/2023 15:11,25-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
7b9f66ea-51fb-4096-bd87-854f2a2659d5,Inbound,Order Related,Seller Cancelled Order,,93ed3aed-51b0-4b90-a8ee-2db2eee2aa18,,25/08/2023 11:34,25/08/2023 11:52,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
0bfe6883-8b8b-4b52-bcd7-b817d194de3d,Outcall,Returns,Reverse Pickup Enquiry,,c988ede4-860b-4180-9e46-ef5f67b44d1e,,25/08/2023 16:47,25/08/2023 16:50,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
4075cc56-96fb-43cd-8e4b-8a28c146624f,Inbound,Returns,Fraudulent User,,f3ff63c9-2934-4f60-b4db-6de61012b7c6,12/08/2023 07:23,25/08/2023 16:44,25/08/2023 17:04,25-Aug-23,SHILLONG,Home Appliences,14890,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
0cd4a6e4-be1d-4cca-ba48-9c1d6cecdd39,Inbound,Payments related,Payment related Queries,I called 2 times for my query but both the time after telling me to to on hold the call was disconnected.If this is the customer care service you are providing then continuing as the customer of Shopzilla is not beneficial.,94d70948-3bb3-4f93-8dac-cc76dbb5175c,,25/08/2023 21:51,25/08/2023 21:53,25-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
d8e44a01-74fb-4a5e-a1ab-b6d94c0cb6df,Inbound,Shopzilla Related,General Enquiry,Very bad Shopzilla service support executive ,2dab905e-a356-427d-8770-014fb0bae959,,25/08/2023 17:42,25/08/2023 18:32,25-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
efd324ed-3652-4cfd-b0bb-40efe48d745b,Email,Returns,Fraudulent User,,ee10f536-0f1c-4f45-9c77-afe221ba38f7,,25/08/2023 17:05,25/08/2023 17:06,25-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
79ba2caa-e580-4cc9-9a1a-c328f7198dc6,Inbound,Feedback,UnProfessional Behaviour,My problem not solve ,d3521b1f-1125-4afa-a2e0-5cd4b5715018,,23/08/2023 19:41,25/08/2023 20:47,25-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
90ad9e44-b408-4b28-948c-da2a322214aa,Outcall,Returns,Return request,Excellent ,b684af15-460d-4484-99e4-9675e0cee9e7,,25/08/2023 17:10,25/08/2023 17:13,25-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
13a562d5-9a57-49d1-8b44-de86ff0ab324,Inbound,Order Related,Delayed,Without OTP how to delivered product delivery man,ac39f572-5842-4cdd-92b1-777c59d20e73,,25/08/2023 19:54,25/08/2023 19:58,25-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
fe678e6a-f655-427f-9f8d-f3954d064dfc,Inbound,Returns,Wrong,,22a7dd7a-43f1-4ce0-9ec9-665804ffb7ed,,25/08/2023 20:30,25/08/2023 20:33,25-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d7d5ec99-24f0-4af7-9e35-8ef327811a78,Inbound,Order Related,Delayed,,43fc51b5-dcd9-484c-bb06-1e72c8836da1,20/08/2023 09:43,25/08/2023 18:17,25/08/2023 18:22,25-Aug-23,NEW DELHI,Electronics,1799,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
ee95fc81-8ec1-4f03-beb7-04fe2f0055d1,Email,Order Related,Delayed,,5130758f-5540-48ca-ab79-6f7673bdf33b,,24/08/2023 18:56,25/08/2023 23:33,25-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
aa4c56b4-5ad5-4388-8163-1792ccc123a3,Inbound,Returns,Reverse Pickup Enquiry,,6948561a-a7bd-4445-a40b-7d4c20ea8ea1,,25/08/2023 14:35,25/08/2023 18:17,25-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
3ea21aee-31df-4031-8de5-7372a3f6f20d,Outcall,Feedback,UnProfessional Behaviour,,e47ae3ae-747d-45e4-8b76-afc876d8e4f3,,25/08/2023 20:52,25/08/2023 21:34,25-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
25beb17f-c058-4e5c-bf20-929ff65dce87,Inbound,Payments related,Online Payment Issues,it's good,0a52f27b-5b19-4e6c-8244-3f4f02c8ef8d,,25/08/2023 14:57,25/08/2023 14:57,25-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
3e29d9b7-40c7-4d99-94bf-dba5597a311c,Inbound,Order Related,Order status enquiry,,dd138f1b-5bf3-41cb-b121-3ef9e6853f66,,25/08/2023 21:05,25/08/2023 21:05,25-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
f5e96950-6f9d-4251-ae5a-478d3b328055,Inbound,Feedback,UnProfessional Behaviour,,96027403-255d-4ae8-bca3-c3d31cc90576,,25/08/2023 12:26,25/08/2023 12:28,25-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
1d5c8473-6a90-47f2-9e1e-d67551f32665,Inbound,Returns,Missing,,2a6808a8-cac9-4c59-be71-711cf91b612f,,25/08/2023 12:05,25/08/2023 12:07,25-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
f764db06-3689-426f-acb2-9ac86fee4511,Inbound,Returns,Reverse Pickup Enquiry,,f355fa30-1398-46da-bf99-086742813113,,25/08/2023 20:46,25/08/2023 20:50,25-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
7ed4186e-a248-471e-b0ae-e4521ab22ce2,Inbound,Returns,Service Centres Related,Good,7765091b-3571-41b0-afcb-b127061cca63,,25/08/2023 18:00,25/08/2023 18:04,25-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
319fc636-58c2-45c1-bbe1-ecc7aa66eb86,Inbound,Returns,Reverse Pickup Enquiry,Hi,22d4888e-583e-431c-8839-f2ac85541ef9,,25/08/2023 16:54,25/08/2023 16:55,25-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
6fa62839-c32c-4c4f-8620-d5f581cb4c9a,Inbound,Refund Related,Refund Enquiry,,45603136-35f9-4aa5-b678-9f0a8b5c8961,,25/08/2023 16:42,25/08/2023 19:12,25-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
bff81a48-3676-414e-a520-cd0aa02041f1,Inbound,Cancellation,Not Needed,I had ordered my mobile on wrong address.so i had to cancelled my order as there was no other option to change address after ordered completed..so i request to Shopzilla team to work on this to make option to change address after ordered ,5b2728a2-1bc8-46b2-8a4d-9efad480198b,,25/08/2023 12:42,25/08/2023 12:47,25-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
39ed6134-636f-4837-be3a-7d0281741877,Inbound,Returns,Reverse Pickup Enquiry,,cd902aea-2391-46ee-a30a-c018e47d0a9b,,25/08/2023 09:06,25/08/2023 09:06,25-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
caa9ead3-0ae8-4f83-84a7-c4f55d44f2cd,Inbound,Returns,Wrong,,d0811863-2f3c-438f-8dc2-c6cad6ba1143,,25/08/2023 15:55,25/08/2023 15:57,25-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
fd08658c-753f-490c-8826-fa8cd6ef21a2,Inbound,Payments related,Online Payment Issues,Nice taking behaviour ,b5a28cd3-0499-4ae3-94fd-b35ffbd85581,,25/08/2023 20:46,25/08/2023 20:57,25-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
574d4e24-74f6-4b8b-9e7c-ddfebb1f5c25,Outcall,Order Related,Order status enquiry,Very supportive customer executive  ,3753017b-b137-4dfe-8bdd-c29a05fbf686,,25/08/2023 19:41,25/08/2023 19:45,25-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
50c6b4ff-d5ad-4df4-9fde-2a5bbdaf84ea,Inbound,Returns,Service Centres Related,,1cf5e499-aa37-4647-9551-aa93da4421c5,,25/08/2023 17:23,25/08/2023 21:15,25-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,1
0bb2cbbf-1a64-4287-b4e7-6624035af681,Inbound,Shopzilla Related,General Enquiry,Please provide adequate options in ur message chat,2f10651a-d155-48e2-8ea1-8f9c777bc1cf,,25/08/2023 16:43,25/08/2023 16:45,25-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
9df92e50-f04c-401c-95a4-cdcb3b00e24f,Inbound,Returns,Return request,Mst,fdcb7daf-4d76-4485-b73a-bcbc220f3e52,,25/08/2023 10:42,25/08/2023 10:43,25-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
30f947d8-3d17-4f8b-96b7-5de8b88ce915,Inbound,Returns,Return request,Exilent,f95e112c-84bc-4bf8-b3dc-2d7b5662f7a5,12/08/2023 07:32,24/08/2023 22:33,25/08/2023 07:51,25-Aug-23,KANPUR,Electronics,271,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7953e111-ac7d-414a-bc81-27daac6baf29,Inbound,Order Related,Delayed,Need resolution ,25514494-29d3-48ad-93b1-da10e140a58d,,25/08/2023 15:46,25/08/2023 16:26,25-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b5c645eb-e157-4da2-b49b-2528a4d4ef28,Inbound,Returns,Reverse Pickup Enquiry,,0317bc9a-b812-43fb-9196-4147f8cf2976,,25/08/2023 16:41,25/08/2023 16:45,25-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
c15e67f3-de4e-41b7-acd7-d7529347416e,Inbound,Shopzilla Related,General Enquiry,,813c551d-ccef-4dfc-bda7-558c30d61bc3,,25/08/2023 12:06,25/08/2023 12:10,25-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
93290440-8c94-41f9-81ef-c12e8743edd1,Inbound,Order Related,Invoice request,,0bc33b45-b09b-47f8-9ce0-c21e4d78f50f,,25/08/2023 13:33,25/08/2023 14:08,25-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
e2aa2e56-48fe-4ab2-a09f-5bca301a46e5,Inbound,Returns,Reverse Pickup Enquiry,The information provided by you is incomplete and the customer is losing due to lack of complete information,cdde861b-18e0-4b33-9b60-742f1c7230b9,,25/08/2023 14:20,25/08/2023 15:19,25-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,1
b7d5258e-5905-478c-bebd-a456d0f3aec9,Outcall,Refund Related,Refund Related Issues,,169ccf91-1f74-4e63-b07c-c84b163bf3ca,,24/08/2023 18:09,25/08/2023 09:35,25-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
4a889dca-c44d-465b-af5d-81a30facc029,Inbound,Order Related,Order status enquiry,,f58fb49e-82e5-4554-b14c-1009d8e29186,,25/08/2023 18:07,25/08/2023 18:08,25-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
cf36228b-256d-44f9-8be8-462dc9829b58,Inbound,Payments related,PayLater related,,493bded4-312c-4fa5-b10b-13bf6c21b969,,25/08/2023 11:30,25/08/2023 11:37,25-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
323d5ea9-5127-438d-b415-8cd0f1a29d69,Inbound,Product Queries,Warranty related,,07d67365-0229-4f4f-b03d-0e6f705155a2,,24/08/2023 15:26,25/08/2023 20:12,25-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
97824291-4364-434c-a1da-21d623411461,Inbound,Shopzilla Related,General Enquiry,,7a7cd3b2-2451-4e17-83cf-ed182ed00153,,25/08/2023 12:42,25/08/2023 14:26,25-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
2565057b-eb70-4e25-bc6d-aef1f35a4196,Inbound,Returns,Return request,,378208df-e761-44cf-9bbc-6b0b0922291c,,25/08/2023 12:40,25/08/2023 12:45,25-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
594c1015-6c27-4ecc-9165-4dfe02db538c,Inbound,Order Related,Installation/demo,,21592100-fab6-40a8-ac92-b26d3f5f2541,,25/08/2023 18:46,25/08/2023 19:57,25-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
b27bb239-24c9-4d6f-9bc2-ed188bce95d7,Outcall,Returns,Reverse Pickup Enquiry,,606ff834-6981-4292-9384-d78026ad7991,,25/08/2023 12:02,25/08/2023 12:07,25-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
8bfad8fb-6c07-4660-b2c3-e84560f1fb2a,Outcall,Returns,Reverse Pickup Enquiry,I am very happy with you sir you talking very nyc sir Mr.   ,273ec126-b92f-40e2-ada7-bfdafd696de8,,25/08/2023 13:45,25/08/2023 13:47,25-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,4
c478a0c3-0edd-4fe4-9c44-cd1e368e4acb,Inbound,Returns,Reverse Pickup Enquiry,,6431a2e1-87dd-4df9-b705-b1fd3e98125e,,25/08/2023 18:04,25/08/2023 18:06,25-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
f81c4ab6-83a0-43d4-9ee0-d2aa48f9daa5,Inbound,Order Related,Invoice request,,60faf313-41c8-45c1-8217-7fbbb51a659f,,25/08/2023 10:54,25/08/2023 10:57,25-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
38210d3e-883e-49e4-9b4e-fbbb8890827d,Inbound,Refund Related,Refund Enquiry,,535c9ba2-1fb0-4479-8c7d-e9216812c5ab,,25/08/2023 13:49,25/08/2023 14:07,25-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
dbfc96e0-80ea-4b25-867f-ecc6dddb42b1,Inbound,Order Related,Installation/demo,,18667a52-eb4c-4464-82e8-90fbe62c9e37,,25/08/2023 14:59,25/08/2023 15:00,25-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
caebefb5-c1c0-4630-8883-fe55a5d665dd,Inbound,Product Queries,Product Specific Information,    bana rahe ho,badcf276-eb5b-4596-a092-b4a56bc81d0c,,25/08/2023 12:48,25/08/2023 13:08,25-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
361beae6-db3f-411a-9199-cc1e3bbd0ce9,Outcall,Returns,Reverse Pickup Enquiry,Worst service I ever experience ,eef1315a-b605-4e39-805f-412a946acdaa,,24/08/2023 15:25,25/08/2023 08:45,25-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,1
30d5d0a9-e3ab-4045-8ed4-423832e19c66,Inbound,Returns,Return request,,d868f630-1c5c-40ae-97c4-e2b660fb5405,08/07/2023 01:02,25/08/2023 15:25,25/08/2023 17:24,25-Aug-23,JHANSI,Mobile,19999,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
ed1efc16-1279-4559-bccb-c0de889b1741,Inbound,Feedback,UnProfessional Behaviour,,019b6d96-9325-48db-9f9d-743fb987b861,19/08/2023 21:39,25/08/2023 17:21,25/08/2023 17:24,25-Aug-23,BHIWANI,Mobile,8999,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
73e472ff-ec05-467e-af30-424ead8bf19f,Inbound,Returns,Reverse Pickup Enquiry,Product  not match,35d12fa9-430a-4e2b-bc39-dc955d71d7dd,,25/08/2023 13:33,25/08/2023 14:11,25-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
5ba5c191-547a-4519-8484-0580625a0c81,Inbound,Returns,Reverse Pickup Enquiry,,d6b7eac1-ecd6-49e6-ab10-fcf00469a54f,04/08/2023 05:39,25/08/2023 10:13,25/08/2023 17:41,25-Aug-23,NARASINGHPUR,LifeStyle,799,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
e667e723-3789-4390-bc14-69c5db0627ca,Inbound,Product Queries,Product Specific Information,,547d6ce9-352c-4b12-983a-0afafd432f60,,25/08/2023 00:28,25/08/2023 00:41,25-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
d67dfb85-c7d2-43e9-a9db-fbf976671df4,Inbound,Order Related,Delayed,,80bc27fb-1cf4-47d2-a73b-4b488a900f1e,13/08/2023 14:17,25/08/2023 22:05,25/08/2023 22:13,25-Aug-23,PUNE,Home,169,,Craig Hall,Harper Wong,Emily Chen,>90,Split,4
18c19f78-21a9-463c-9a6a-9956a225a796,Inbound,Returns,Reverse Pickup Enquiry,,a39da04c-f9a5-47ed-a132-7e37f0b175cc,,25/08/2023 20:25,25/08/2023 20:27,25-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
bb0a1e39-f45c-4f7d-9f47-125c7b366ff5,Outcall,Order Related,Seller Cancelled Order,???? ?? ????? ?? ??? ?? ?? ???? ?? ????? ?? ?????? ?? ??????? ??? ??????? ?? thanks Shopzilla ??,df3d0ca8-fc85-4fdb-9ddf-1f7e07ba7828,,25/08/2023 17:37,25/08/2023 17:38,25-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
1ac5701f-1051-4fa9-b0f1-5d480e7d75fb,Inbound,Payments related,Payment related Queries,,82fbcc22-71ee-4375-93ed-aef6fe430a47,,25/08/2023 11:44,25/08/2023 11:57,25-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
c2c0d904-47cf-472b-98b1-29745f221e8d,Outcall,Payments related,Online Payment Issues,,1e3c6b0f-0d8e-4940-a73c-eb5ca3babb4a,,25/08/2023 19:24,25/08/2023 19:31,25-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
94b5c5bf-af38-44d2-b20a-0c1e4281c41c,Inbound,Order Related,Installation/demo,,95c31105-6029-481f-ad8b-3fae58b72b9a,,25/08/2023 09:15,25/08/2023 09:18,25-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
6f8d3b16-e7ec-40e1-8603-08308ef9722d,Inbound,Order Related,Installation/demo,Direct Shopzilla need to contact   if any issue having customer to resolved it.,037afe79-7e72-4acb-b31b-f45926c5d30a,,25/08/2023 10:04,25/08/2023 10:09,25-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
b0435a33-57d6-4a9c-b427-c33a965984cf,Inbound,Returns,Reverse Pickup Enquiry,ORDER RETURN POLICY,d735117b-f791-4500-8ae8-5505d14e0311,,25/08/2023 12:16,25/08/2023 14:47,25-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
057d41b2-2e9f-4543-b2ab-4b043a5ecab1,Inbound,Feedback,UnProfessional Behaviour,Customer service support disconnected my call while we were on hold,009c5998-dc63-40c4-8d4f-6e384c7ea9cb,,25/08/2023 14:53,25/08/2023 14:55,25-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
01a805b1-5dc0-4ca2-a772-10842b40f1f4,Inbound,Returns,Reverse Pickup Enquiry,,569443ad-e6b1-43ac-8cbe-ee0ca0b20f9a,,25/08/2023 18:59,25/08/2023 19:06,25-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
6188623a-4770-4500-803a-05d286494c4e,Inbound,Returns,Reverse Pickup Enquiry,,faaff7ac-2c47-4efd-9cc7-a02811800f42,,25/08/2023 12:30,25/08/2023 12:42,25-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
b5cb26b3-2e69-43d6-bf33-f1493828b98b,Outcall,Order Related,Order status enquiry,,e3aa579a-503d-46ed-b427-5213d54f12ce,,25/08/2023 09:12,25/08/2023 15:12,25-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
ba3f2b4c-d833-420d-ab5a-b6a7a5f9ad9c,Inbound,Returns,Return request,,00b712bb-27dd-42c4-85a5-2c473a1c3209,,25/08/2023 18:42,25/08/2023 18:46,25-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5640e69d-2029-4cdc-bc87-9209cf0a0553,Inbound,Returns,Service Centres Related,,99ac21bf-833d-42df-a7f6-7cff4554adab,,24/08/2023 14:08,25/08/2023 09:57,25-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,3
2bc3aa00-328e-479a-9b1e-9a76ac7ce57c,Inbound,Product Queries,Product Specific Information,,b40d90c9-e470-455d-bbe1-d1bb28f37534,,25/08/2023 18:39,25/08/2023 19:16,25-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c611aa23-ab2f-4393-b0e8-0b285b349819,Inbound,Cancellation,Not Needed,,2973ce52-b0cd-4335-99e7-b7a448a2d2a1,,25/08/2023 13:28,25/08/2023 13:29,25-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
4fd6647b-e1a4-488c-9964-26b792fef29b,Inbound,Returns,Reverse Pickup Enquiry,,1b7cf0aa-e20a-4400-85cf-24635f596537,,25/08/2023 12:37,25/08/2023 12:53,25-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
6a062d6f-15b5-4406-8555-6d0afc68268f,Outcall,Returns,Reverse Pickup Enquiry,Good,1cc4b253-9d6a-47fc-bf32-7296fb627079,,24/08/2023 20:04,25/08/2023 07:30,25-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
2a94df52-f436-4542-827f-7c2f1bdb04ef,Inbound,Returns,Fraudulent User,,98e590bf-d1c7-4142-9702-11716ccbbca3,,25/08/2023 15:27,25/08/2023 16:23,25-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ebdad665-41eb-4c66-b31f-d2a72275d246,Email,Returns,Damaged,No,08107ebf-e5d6-40ce-ab3d-1f18cde44e2a,,25/08/2023 18:27,25/08/2023 18:27,25-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
f1e9d065-b94e-4185-9ba7-ddcf7cf8d568,Inbound,Order Related,Order status enquiry,Bad,d7c42340-c6c5-4bb2-970d-876625ab9008,,25/08/2023 17:18,25/08/2023 17:19,25-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
915ebf3f-6687-4be3-ab84-aa82b7067657,Inbound,Order Related,Delayed,"Very bed service, box package not  satisfy, don't buy other products... ",1d832c04-d8c3-460a-8259-c78cf527793c,19/08/2023 12:56,22/08/2023 22:31,25/08/2023 11:52,25-Aug-23,SURAT,Mobile,13999,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
416a91a2-6f7c-4d2a-882d-1d3b8250b72c,Outcall,Returns,Reverse Pickup Enquiry,,12ae1b69-3d1e-45ef-8642-e39eda78b7c6,,25/08/2023 12:58,25/08/2023 19:09,25-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
7e17ea15-c5d0-4303-8627-87e7abbcde05,Outcall,Returns,Technician Visit,She doesn\u2019t have sense of humour to take calls of customers and not good to understand query needs a proper training to deal with customers and bad in communication also she requires more time to solve queries ,de7cb0d0-57c0-41f3-bbee-85368a8066eb,,25/08/2023 18:02,25/08/2023 18:05,25-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
526698bf-d30d-4347-b29a-05b1996d025e,Inbound,Returns,Reverse Pickup Enquiry,,db193187-1946-41da-9c5e-86031f6c2fd7,,25/08/2023 14:32,25/08/2023 14:37,25-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
ea09006b-a0c2-435b-a3a4-92a214f32b87,Outcall,Feedback,UnProfessional Behaviour,,4f08f93c-9861-4762-bca9-465c585271c6,,24/08/2023 16:25,25/08/2023 01:01,25-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
3cf67dba-c4d1-4274-8503-6b07bae0c54d,Inbound,Returns,Reverse Pickup Enquiry,,90b7621a-c64a-4080-b787-e99d577071d1,,23/08/2023 20:14,25/08/2023 19:46,25-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
3ce0e60a-6994-4e0d-aa6d-943b16a44cd7,Inbound,Product Queries,Product Specific Information,,2b05f779-b85b-4f00-be4a-ab3db24fcda1,,25/08/2023 13:46,25/08/2023 13:57,25-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
29c5a7a7-7fd1-4517-8352-4786ea490895,Inbound,Shopzilla Related,General Enquiry,Customer support not able to help since system was slow to him,5d260b6a-8759-46b6-8029-e4caa61920b5,,25/08/2023 19:39,25/08/2023 23:14,25-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
228720af-467e-440d-b310-866ff8e7cab3,Inbound,Order Related,Installation/demo,,cf521a34-4136-4975-99b6-5ec4077835a8,,25/08/2023 16:37,25/08/2023 17:04,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,2
16502179-c204-474c-bd60-9ae7e8ca68a0,Inbound,Refund Related,Refund Related Issues,Try to resolve the problem fast,78ade5d2-195f-48a0-abaa-611db8fe8df7,,25/08/2023 14:27,25/08/2023 14:35,25-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,4
1907a525-4a93-45df-90a1-2f5774821e3f,Outcall,Feedback,UnProfessional Behaviour,Good,5b7ffb49-1e16-4361-bc6d-ac0122c38f5b,,25/08/2023 13:40,25/08/2023 13:48,25-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
e079fe4d-8454-4cc5-9a80-6e38d9745d94,Inbound,Order Related,Order status enquiry,,2430e127-6dbf-4749-b38a-723edc670c8d,,25/08/2023 15:26,25/08/2023 15:27,25-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
d9c4fa0e-f8fb-46aa-8494-4062d254a179,Inbound,Order Related,Order status enquiry,,fc6d77fd-aebf-4b41-97b5-a2dfc882c524,,25/08/2023 13:50,25/08/2023 13:53,25-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7138a7d8-cc80-4b2e-a51f-f788e69f8edf,Inbound,Returns,Reverse Pickup Enquiry,,f63cb5b7-ed79-4367-9d89-a198fee5025e,,25/08/2023 21:23,25/08/2023 23:30,25-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
48afc4f1-c774-461f-80e8-2ec308a8b78a,Inbound,Order Related,Delayed,,969e8f16-7944-433b-b741-70101349a682,,25/08/2023 18:28,25/08/2023 18:34,25-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
b0c6c7a7-b2c7-4d18-8172-cdf320091866,Inbound,Order Related,Priority delivery,,cb7eea27-64a3-4187-924e-abdede989f53,,25/08/2023 13:37,25/08/2023 13:39,25-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
6290d5a6-0223-4aaa-9266-bd189548d26b,Inbound,Returns,Return request,,f7733639-a286-4970-a9d9-1b07a87f4ce0,,25/08/2023 13:40,25/08/2023 14:15,25-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
4ee7d2e4-35a8-4be3-875f-977fd3cd6a0a,Outcall,Returns,Reverse Pickup Enquiry,Bad experience ,2c2fec8e-92e4-4e98-b7c9-257aeaccde48,,24/08/2023 18:04,25/08/2023 18:01,25-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
2ae59128-cfd0-49ed-8f7b-2b5508ad5c12,Inbound,Returns,Reverse Pickup Enquiry,,296c8e01-2d5d-4552-9333-3d5d41894d64,,25/08/2023 12:40,25/08/2023 12:41,25-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
ad4553a9-4979-4c0b-b968-c177ca708cce,Inbound,Returns,Reverse Pickup Enquiry,Very good job ,10f2eb30-bf0f-4e89-8239-194d199da01a,06/08/2023 21:24,25/08/2023 19:35,25/08/2023 19:36,25-Aug-23,JAIPUR,Affiliates,149,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
6c4a0ab8-4cf1-4621-b0f0-9e111332ed0a,Inbound,App/website,Issues with Shopzilla App,,93a74a73-f760-4c26-8a77-3fc88c55eb2e,,25/08/2023 20:39,25/08/2023 20:40,25-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
dac5ef3a-7143-462d-b347-28ab8aa83609,Inbound,Order Related,Order status enquiry,,97605f28-28cc-4aa9-9e37-f3a2754c9d20,,25/08/2023 13:55,25/08/2023 13:56,25-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
68ea4945-3d28-4ac2-bdcd-218dbff39f9e,Email,Order Related,Order status enquiry,Thanku,f6ef6d65-377b-4169-88bb-03aa753fdeb0,,25/08/2023 18:30,25/08/2023 18:32,25-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3824aede-e2d1-476b-bc40-a58d5b39ddba,Inbound,Returns,Reverse Pickup Enquiry,,305fcff9-8231-42ac-b60e-f6c8257678ba,,25/08/2023 10:32,25/08/2023 10:36,25-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
8347f136-d44a-4a6e-b805-476b8678bc48,Inbound,Refund Related,Refund Related Issues,,e250aa98-f64f-47e5-99c0-fde658417779,,25/08/2023 18:35,25/08/2023 18:39,25-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
99ab71a9-569e-4e64-99c7-a17d142fdbc5,Inbound,Returns,Wrong,,d045f4f0-35df-4e06-b5f3-62a37ec7827e,,25/08/2023 00:33,25/08/2023 00:38,25-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
5960ac4b-29d7-451b-aef5-4b9ecfc1a2be,Inbound,Returns,Reverse Pickup Enquiry,,d251c5ed-b843-448c-9fb6-eacc06efc793,,25/08/2023 15:02,25/08/2023 15:08,25-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
0e5bb2c4-24ca-47c5-bb9b-c1fe0b0219bd,Email,Returns,Service Centres Related,,64b5184c-1f24-4c4f-bdd8-40d1292d5990,,25/08/2023 10:03,25/08/2023 10:07,25-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
8940e6b1-003d-475e-adcd-907b88c58ef3,Inbound,Payments related,Payment related Queries,,2bccd665-0628-4722-9cfa-eabbbad227f5,,25/08/2023 12:35,25/08/2023 12:36,25-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6edd9950-58aa-49e2-8a05-77d1b796e9f6,Inbound,Shopzilla Related,Shopzila Premium Related,,57c92cbd-2555-40dd-b87a-d63c7f230ebc,,26/08/2023 16:21,26/08/2023 18:46,26-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
87de0214-5493-4611-b780-65153d2f2771,Inbound,Returns,Fraudulent User,,30865c00-5981-4145-aa00-143d13af1519,,26/08/2023 15:44,26/08/2023 15:52,26-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
9390d001-b3ad-481d-9dc2-2b50f770f9f0,Inbound,Returns,Reverse Pickup Enquiry,  helped me solve... thanks,cf653dfd-a1c7-4c25-817d-dde74ace7d14,,26/08/2023 14:08,26/08/2023 14:09,26-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
2b22b0be-aa3a-4876-92f1-d85e4d55be0f,Inbound,Order Related,Order status enquiry,,5ead4d80-2475-4b55-af20-6d0e501622c7,19/08/2023 17:40,26/08/2023 22:52,26/08/2023 22:54,26-Aug-23,FAIZABAD,Mobile,15999,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
38e990b1-cf9f-42ba-8340-c8a4a9cb4844,Inbound,Order Related,Delayed,,1e6b9be6-c420-4af4-9650-cdfdc7ac8326,15/08/2023 09:49,26/08/2023 19:15,26/08/2023 19:16,26-Aug-23,KANPUR,LifeStyle,290,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bb309abe-b752-4678-bcea-6a096ae7d15d,Inbound,Order Related,Delayed,,d4f94cfd-3e76-4806-974d-da7182ae745a,,26/08/2023 16:55,26/08/2023 16:56,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
08880dc9-3d8d-4e2a-aab5-7910de634b38,Outcall,Order Related,Order status enquiry,Very bed,7e0bac63-9a11-48e3-9221-d2c223a157bd,,26/08/2023 17:18,26/08/2023 17:22,26-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
41395e7e-72bf-465d-9a59-59e3671f260f,Inbound,Shopzilla Related,Account updation,,291a51e4-ddf8-473d-b9e9-6a6c9f667ce6,,26/08/2023 18:29,26/08/2023 18:30,26-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
bb2bed37-a07a-4cfe-a586-be8d3917a313,Inbound,Order Related,Invoice request,,3fcf036f-17b7-403b-9ca5-f1c2d7e2b217,,26/08/2023 16:44,26/08/2023 16:51,26-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
32300522-d45f-4dbd-afd3-228bf2a8f873,Inbound,Order Related,Order status enquiry,Good ,0cbf08ab-6896-41a6-b778-38d84a22b453,,26/08/2023 15:58,26/08/2023 16:00,26-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,4
e0bd4d2f-b0df-4f71-abe1-fa8bd2ba95fa,Inbound,Returns,Fraudulent User,,4b1c2bb3-2252-4420-a3cb-36c42ab6817c,,26/08/2023 08:37,26/08/2023 08:40,26-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
d9293499-51ae-413a-8b89-f64040ee843b,Inbound,Cancellation,Not Needed,Very good ,b8dec5a1-e7a5-4368-8b79-eda0156bed2b,24/08/2023 19:10,26/08/2023 17:16,26/08/2023 17:22,26-Aug-23,,LifeStyle,389,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ea776136-2a63-4b08-b39a-1e050b231a9e,Inbound,Returns,Reverse Pickup Enquiry,Very good.,ffe2e857-987d-4029-bf49-660568d4f9f1,,26/08/2023 08:25,26/08/2023 08:26,26-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
4702eeba-2316-49e3-a35c-51af1d025730,Inbound,Order Related,Priority delivery,,db5747b0-5f5b-4521-a8bf-458bd4e6ce9a,,26/08/2023 18:34,26/08/2023 19:03,26-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
d5abeb48-986e-4d3e-a85e-c1bdd0295282,Inbound,Returns,Return request,,9118d556-9d00-43db-a565-baa0ee8c4019,,26/08/2023 15:48,26/08/2023 17:25,26-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
147a5d6d-51cb-42c8-a808-c034705113e5,Inbound,Returns,Reverse Pickup Enquiry,,8453e761-0613-4e8c-9a99-b52595bb1755,,26/08/2023 18:26,26/08/2023 18:29,26-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
68b8645e-d327-469f-8f47-d9d54e3197e0,Inbound,Returns,Fraudulent User,Support was very good and politely behavior,30ab8a92-821b-4bd9-8f0b-611baf0164ec,,26/08/2023 22:12,26/08/2023 22:13,26-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
d0829818-1165-43c8-8820-52caf7eb570c,Inbound,Returns,Return request,,5550812b-637e-4c8f-bf05-cd58f637709e,,26/08/2023 20:36,26/08/2023 20:42,26-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
9f765e34-2106-41ba-9c71-595fbdfc28bd,Inbound,Returns,Return request,,4d9d587a-1ef9-4f20-b9ac-5f8b4f8413b9,,26/08/2023 12:55,26/08/2023 13:00,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
e6501e25-d9c4-4206-adf2-b5dca600319a,Outcall,Returns,Fraudulent User,,6efe7a88-499e-4119-9959-318efaf43526,,26/08/2023 17:09,26/08/2023 17:12,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2f41e85d-8c89-4cdb-b9f3-ec4803266e87,Outcall,Returns,Reverse Pickup Enquiry,,0f4527ba-1cca-455a-b80f-21c443c986fc,,26/08/2023 09:37,26/08/2023 11:22,26-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
9dd77bc8-2d3f-4118-a71b-10b04b7665eb,Inbound,Returns,Reverse Pickup Enquiry,,5ccd7134-97d9-48b3-a847-36f5e24b3f3b,,26/08/2023 08:13,26/08/2023 08:16,26-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
b32ceff5-edc7-4c08-9360-a8fee6196a2a,Inbound,Returns,Reverse Pickup Enquiry,,c64a9bd5-917b-4a25-a589-9fc22a2a04f5,,25/08/2023 20:57,26/08/2023 03:59,26-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e34c8d41-4903-4674-a40d-c729a508aff3,Inbound,Order Related,Invoice request,Good ,5f225658-699f-453c-af0b-3a068914bf47,,26/08/2023 19:57,26/08/2023 20:06,26-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
52795e01-31e0-4cdf-a0c7-4d90cabf02c3,Inbound,Payments related,Online Payment Issues,,5b0e51f0-9c23-4504-bc3a-c97eb5789f4a,,26/08/2023 20:49,26/08/2023 20:50,26-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
638af1f2-6698-456c-b9da-0c5337ce9d88,Inbound,Cancellation,Not Needed,App cancelation policy should be available ,c88973c4-b40a-41a4-9c96-01a67750046b,19/08/2023 19:47,26/08/2023 23:27,26/08/2023 23:28,26-Aug-23,BANKURA,Furniture,3474,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,4
0a02206f-5368-473e-b96a-da324c047b90,Inbound,Order Related,Installation/demo,,d000000b-7050-41d6-90ef-2812462135bb,,26/08/2023 18:22,26/08/2023 18:23,26-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
639c5904-548f-470a-b1f2-60f7d178978c,Inbound,Order Related,Installation/demo,,f74607be-c9ac-41ff-b20f-71959daa68c2,,26/08/2023 11:12,26/08/2023 11:16,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
dba7a1f8-4a01-419b-a7fa-2c8459cf0fc2,Inbound,Feedback,UnProfessional Behaviour,Good guy,2ac3a443-6a8f-4c57-96d6-3aacb942c18b,,26/08/2023 07:23,26/08/2023 07:24,26-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
275252e9-5da5-43a1-a066-ec2391a923be,Inbound,Returns,Fraudulent User,,0a3f12dd-8b81-4d77-8cda-fa58786299a5,,26/08/2023 01:47,26/08/2023 01:56,26-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
882f266f-8e76-4cd3-9756-eeb35bc6b286,Outcall,Offers & Cashback,Affiliate Offers,,5ccfaa64-c94e-4c58-862d-f6396d6b39af,,26/08/2023 00:17,26/08/2023 00:30,26-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cb6fd005-c1d8-4d73-a9ae-34f3a91a597c,Inbound,Returns,Fraudulent User,,577d2cd3-0628-4b04-bc19-5624c4a1190a,,26/08/2023 22:38,26/08/2023 23:32,26-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
d651e519-0afa-4dcd-820a-25fe3de4fca6,Outcall,Returns,Service Centres Related,Resolve customer problem quickly and donot harras customer,8adf958f-83f5-496c-8656-da31fb25093e,,26/08/2023 16:48,26/08/2023 16:55,26-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
c514dd00-d59f-4ba0-9049-5eb324bf5000,Inbound,Order Related,Installation/demo,,35767a21-23c7-4273-abbb-7fc350013050,,26/08/2023 05:40,26/08/2023 05:48,26-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
361d74ea-8a5d-4e1c-af1a-28b3d134577e,Inbound,Returns,Reverse Pickup Enquiry,,684dc72b-076e-42f6-879f-754dd397b2bf,09/08/2023 17:28,26/08/2023 12:01,26/08/2023 12:04,26-Aug-23,SAHARANPUR,LifeStyle,999,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
cd126a9b-a09f-444a-a7f6-81c811b4eadd,Inbound,Returns,Service Centres Related,,e589774f-b13e-4b97-82ce-44c11c717c24,,26/08/2023 16:30,26/08/2023 16:32,26-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
be372005-0525-4a7c-b5ac-73725d466a92,Inbound,Order Related,Order status enquiry,"From the orders page, the Need help button doesn't work. I had to use the generic help section to get to a support executive.",252c2ef0-2bcb-42f8-aa35-13cfce5539b5,,26/08/2023 08:04,26/08/2023 10:56,26-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
1d47d967-bf05-427d-8e80-f3aba7170545,Outcall,Returns,Reverse Pickup Enquiry,,7ae1722a-f1fc-40ac-8692-9840b3e8df09,,26/08/2023 20:58,26/08/2023 21:05,26-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
dbbf7c0d-0db4-499b-ad81-c932fcad97b6,Outcall,Returns,Reverse Pickup Enquiry,,a179c692-bc0b-413f-a4ac-2cf5a9dc9944,,26/08/2023 16:37,26/08/2023 16:38,26-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
12477422-42a0-4c85-9a7b-2d0037d0fa94,Inbound,Order Related,Order status enquiry,????????,ae963d7b-e7e3-45d7-9f48-58422064f9d1,,26/08/2023 12:42,26/08/2023 12:44,26-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
857308cc-e7e5-4ae1-a2ef-103788e99526,Inbound,Order Related,Priority delivery,Good support ,e53c1197-36d2-4983-b6bc-65b0f8709584,,26/08/2023 09:19,26/08/2023 09:22,26-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0aa30f95-44ee-417a-af8d-fe7ac92cedbe,Inbound,Order Related,Delayed,,d6864c62-9da0-4b1c-b3c8-ad75b63deaaa,17/08/2023 13:50,26/08/2023 20:28,26/08/2023 20:30,26-Aug-23,KOLKATA,LifeStyle,2499,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5eb70ac7-d500-4b06-a066-b00ab982545f,Inbound,Refund Related,Refund Related Issues,,0467df79-a75f-47a2-9c6c-51d3e251caf3,05/08/2023 00:12,26/08/2023 22:19,26/08/2023 22:19,26-Aug-23,JAIPUR,LifeStyle,674,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
8ef539b7-1073-4063-a0c1-088b06e5842b,Inbound,Order Related,Order status enquiry,Very bad women customer service ,90261a39-a3d4-486b-a057-5a93da800e9e,,26/08/2023 21:58,26/08/2023 21:59,26-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
3b128df4-092f-4cba-b5d2-5646554c3c6b,Inbound,Returns,Reverse Pickup Enquiry,,cb920a03-c83b-4a78-a21f-47146f57a419,,26/08/2023 12:50,26/08/2023 13:00,26-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
f729abe4-59cd-4f6f-a8ae-c05aa2bd96f2,Inbound,Shopzilla Related,General Enquiry,,1963ee0c-fc42-4479-b4a4-3aaefe2d83ca,,26/08/2023 09:04,26/08/2023 09:08,26-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
3cceb234-7cd6-4395-93cf-9c8a01722692,Inbound,Order Related,Delayed,Super ,90fc7e16-42fb-4b96-8d71-9a8d6fbcb3bd,,26/08/2023 21:25,26/08/2023 21:33,26-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
4bce1b39-67e8-4f65-ba13-87f1cbec0f77,Inbound,Order Related,Seller Cancelled Order,,4f5cbc5d-7532-446c-bd1e-022db503eb19,,26/08/2023 20:32,26/08/2023 20:34,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
0a6226bd-5d8a-486f-bb07-55d0112ed07d,Inbound,Returns,Reverse Pickup Enquiry,,2337531d-8d80-4af3-8ecf-2def20541824,,26/08/2023 17:14,26/08/2023 18:57,26-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5275d851-504f-43cd-a9d7-240a9ea96fcd,Inbound,Order Related,Order status enquiry,The people is best,66defa98-a464-4ce6-a270-9588a2eaf449,,26/08/2023 10:16,26/08/2023 10:18,26-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
9a525985-c8a6-4c10-8e7d-b463f47a123e,Inbound,Returns,Reverse Pickup Enquiry,,59d85128-6d5e-4102-a59c-672e88f3b575,,26/08/2023 00:07,26/08/2023 00:10,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
5c917334-ba44-4678-82b2-afabed54c790,Inbound,Cancellation,Not Needed,,1c079a40-71d0-41d9-93e4-0658bc797cfb,,26/08/2023 08:06,26/08/2023 08:08,26-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1fbe6fe9-9280-4eeb-91d3-24f101690c24,Inbound,Returns,Reverse Pickup Enquiry,,aa396bd9-bf78-4fc9-a443-55f99f01583e,,26/08/2023 19:27,26/08/2023 19:28,26-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
23456b38-c25a-44b4-9336-b2a1913d068d,Inbound,Returns,Reverse Pickup Enquiry,,5ac81aa8-f126-429f-ad5c-0810c2027d91,,26/08/2023 07:14,26/08/2023 07:21,26-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
7ccd2bbb-ba0c-468c-939d-0d70b771632f,Inbound,Order Related,Order status enquiry,"Please change your courier partners here in Srinagar, Jammu and Kashmir. That will change alot of things. Thanks",e6547642-5bbc-4245-80fd-c2be2cfd27de,19/08/2023 08:59,26/08/2023 21:00,26/08/2023 21:11,26-Aug-23,SRINAGAR,Electronics,1499,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
3b617a1a-77b3-423b-9a6b-58991ae39ac9,Outcall,Returns,Reverse Pickup Enquiry,Diffence product and different colour ,c371d63f-12f3-4e04-8cf0-e67b3e248991,,26/08/2023 19:39,26/08/2023 19:40,26-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
51da01bd-5bb3-4f26-8bdd-b732b39e79f1,Inbound,Shopzilla Related,General Enquiry,Thank you ,70c910ac-e687-4212-b273-ace4d40406fb,,26/08/2023 17:44,26/08/2023 17:52,26-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1f795017-a1f0-4e6c-83c6-a4ac316146cc,Inbound,Others,Call disconnected,,9202cdf8-a301-489c-91bd-03ed9c364360,,26/08/2023 16:41,26/08/2023 23:13,26-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
a8d3194f-1619-487b-b723-505fa6d2f7e3,Inbound,Returns,Reverse Pickup Enquiry,  good exicutive,0f658397-c032-475a-a91b-a945dbeb18e6,,26/08/2023 13:46,26/08/2023 13:47,26-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
11369192-75f8-48eb-8d5a-2d9c0f71e847,Inbound,Product Queries,Product Specific Information,,e9723657-73ea-4cf7-9c38-885455712891,,26/08/2023 20:10,26/08/2023 20:12,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
af4d42ad-29f3-45bc-a79d-4f732413b190,Inbound,Feedback,UnProfessional Behaviour,,5a7526ba-6b94-45a2-b67f-8cea6947780e,,26/08/2023 14:13,26/08/2023 14:19,26-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
f274aeb9-f892-4a3d-8591-1aa01cc5362c,Inbound,Returns,Reverse Pickup Enquiry,Money waste,2980cc55-568b-49ff-ac51-3fecfec40d0c,,25/08/2023 17:43,26/08/2023 16:25,26-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
2f89f373-deca-415a-a405-0573f5ab8b3c,Inbound,Order Related,Order status enquiry,Good one,8771a622-2a4f-4574-9ef2-26725c995323,,26/08/2023 11:34,26/08/2023 15:15,26-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
4d92446d-3d18-4b8e-ab99-6c0c480fe17b,Inbound,Returns,Reverse Pickup Enquiry,,8af2b695-6727-4e39-b951-508edfb20725,,26/08/2023 17:14,26/08/2023 17:14,26-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ddfd0c41-27df-4a86-9cc9-3a6564b64d33,Inbound,Returns,Reverse Pickup Enquiry,very bad Shopzilla concern team not supported me,3dc11a3c-477d-4e83-a606-ed17e723c2f8,11/08/2023 22:47,26/08/2023 01:00,26/08/2023 07:45,26-Aug-23,LAKHISARAI,Home,1499,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,1
c3206254-8b85-420b-953c-aa320c1b732f,Inbound,Returns,Reverse Pickup Enquiry,,20d0eb84-11b9-411d-8893-c1a912116777,09/08/2023 10:49,24/08/2023 15:10,26/08/2023 10:08,26-Aug-23,KANNAD,LifeStyle,1299,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,3
67d705ed-7103-4232-97c6-ac00c6afff50,Inbound,Returns,Reverse Pickup Enquiry,,6cb14709-254e-4ad6-b6f2-cf6993603e2a,03/08/2023 08:04,26/08/2023 08:08,26/08/2023 08:10,26-Aug-23,BARMER,LifeStyle,2154,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
566c4327-e5a5-41b2-9067-413d51b50d2e,Inbound,Shopzilla Related,General Enquiry,,88471679-76fb-4c1a-8554-fa54dd46436e,,26/08/2023 19:59,26/08/2023 20:01,26-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
7c2ed6b3-ca59-43a3-8c5e-2da957de25ee,Inbound,Order Related,Delayed,Provide delivery agent number.,03d1ffc2-e0f2-4cd1-a56c-3fc4aa95365b,,26/08/2023 10:26,26/08/2023 10:32,26-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
ead46f8a-41ee-49b4-b9f3-e46330637687,Inbound,Refund Related,Refund Enquiry,,05e05944-cb28-4f84-ae71-e795812b89b7,,26/08/2023 09:24,26/08/2023 10:02,26-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7af12309-876b-4fc8-8354-81027bc99b55,Inbound,Returns,Return request,Customer service is the most important ,3bea9852-1a41-4b28-a80f-9bf476747fa1,,26/08/2023 17:11,26/08/2023 17:41,26-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
fae88cbe-6d53-4dd7-bbdb-22914ef45a20,Outcall,Order Related,Invoice request,,db0ecf24-9e7e-4a71-9e0f-897c7c4cd0a0,,26/08/2023 19:03,26/08/2023 19:05,26-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,2
17c9950b-e7fb-46d6-980e-021080e880ad,Email,Returns,Wrong,????????,7406aaef-2812-4b84-bb58-04b7b21abc38,20/08/2023 08:43,25/08/2023 18:56,26/08/2023 07:21,26-Aug-23,MAINPURI,Electronics,1999,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
e34445e9-e992-473a-a609-b2a28d6c1c50,Outcall,Returns,Wrong,So Cooperative it was nice taking with you ,88c36415-e410-42fb-a70e-7850da4824a6,,26/08/2023 23:43,26/08/2023 23:45,26-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
4017b98b-29f0-4638-8280-c0a47869147f,Inbound,Returns,Reverse Pickup Enquiry,,abb0b786-f842-4c8e-865d-9cae6a28de4e,,26/08/2023 22:33,26/08/2023 23:38,26-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
06f84d1c-6d99-4e68-b4c6-fb620666cf91,Outcall,Returns,Reverse Pickup Enquiry,,c98dbe04-aa80-4da0-9501-ec351a6d4102,,26/08/2023 20:35,26/08/2023 20:35,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
1de429fe-f589-4ae8-b65a-873a30793a87,Inbound,Feedback,UnProfessional Behaviour,,2d7116b1-33b4-424d-a8c1-7557549efb89,07/08/2023 12:57,26/08/2023 13:36,26/08/2023 13:37,26-Aug-23,DHAMPUR,Books & General merchandise,465,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
48362bd0-07fb-4394-878f-52dc07306167,Outcall,Returns,Wrong,Customer care support is best,a4c73199-be36-4334-9e03-1b0dd7e4ac1d,,26/08/2023 18:42,26/08/2023 18:43,26-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
8d55d237-e7e0-452c-80ff-b8ae4a70366d,Inbound,Order Related,Invoice request,,a881ab77-cd22-47a0-b714-db1bfeaf251c,,26/08/2023 16:10,26/08/2023 17:05,26-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
8a338a26-4993-4c4d-b20d-517457f8f509,Inbound,Product Queries,Product Specific Information,,2b80cbbc-1b85-4dc1-9374-254a1ef08525,,26/08/2023 11:51,26/08/2023 22:15,26-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,4
ca7eec2a-fccc-439b-a9f6-aae79bd56dbd,Inbound,Returns,Return request,Very nice support team,a9d783cf-eecc-4417-8331-2275d8d45637,,26/08/2023 12:28,26/08/2023 12:31,26-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
6781cfd5-77e4-4ccd-8d5e-a6d3aaf9e7e2,Inbound,Payments related,Online Payment Issues,,b6aecef6-4e13-471e-a7e1-03911ded3b75,,26/08/2023 16:10,26/08/2023 16:13,26-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
87cd6334-5c10-4b90-8541-07e8d7cb7719,Inbound,Refund Related,Refund Enquiry,,f5b76f25-ccf5-4934-b863-64c8ab856673,,26/08/2023 20:01,26/08/2023 20:02,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
a9e49aa2-9904-467c-9779-a961f375d20f,Inbound,Returns,Reverse Pickup Enquiry,,3b3a060e-27ca-43d0-86dc-c2d69e1872d4,,26/08/2023 19:54,26/08/2023 19:57,26-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
76afece2-0fe7-4796-a657-2a9b94a0fc49,Email,Returns,Exchange / Replacement,She cut the call on my face ,e14d5053-5900-4db5-b926-3db24291bbe8,04/08/2023 22:48,26/08/2023 13:50,26/08/2023 16:48,26-Aug-23,HYDERABAD,Mobile,29999,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
f25feb79-09d0-4652-abf5-74e0b704d00d,Outcall,Payments related,Online Payment Issues,,23c6656e-4412-4908-a032-2df45d8cf188,,26/08/2023 23:30,26/08/2023 23:30,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
4dcf732c-5f79-4157-812e-75257ea9b765,Inbound,Order Related,Delayed,,ecc7279b-e991-47e4-8bc3-9171a74e62de,,26/08/2023 20:58,26/08/2023 20:59,26-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
9fe29917-3fde-416e-accf-32905edf24eb,Outcall,Product Queries,Product Specific Information,,0e16179e-a718-4866-80b2-40d823c5cdee,,26/08/2023 18:27,26/08/2023 18:31,26-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
57120392-4735-4a30-87ab-7ff742b0ccd6,Inbound,Feedback,UnProfessional Behaviour,,8cf508d8-7326-4708-8a60-ed286ea4457c,,26/08/2023 14:30,26/08/2023 14:55,26-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
3631d6bb-d81e-4619-bf57-2f0deb0d8a15,Inbound,Returns,Reverse Pickup Enquiry,I understand ,0c023be3-d098-4e56-9565-67235f484546,14/08/2023 11:57,26/08/2023 20:21,26/08/2023 20:25,26-Aug-23,SITAMARHI,LifeStyle,387,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
4d0b1ed1-c0c6-46c5-a9bf-d56b1f89f4da,Inbound,Order Related,Delayed,,4e16003c-57f4-481e-9587-4ca29b8eedfb,16/08/2023 16:24,26/08/2023 16:05,26/08/2023 16:08,26-Aug-23,MIRZAPUR,Electronics,666,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
8f92fd00-f2ed-4b47-9a4e-096d15748e5d,Inbound,Payments related,Wallet related,,75b603d7-acc6-4c1f-bf36-b2e2006a0342,,26/08/2023 21:59,26/08/2023 22:05,26-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
d99f8c7f-4462-4f2d-bb15-c10ad537506b,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour ,415faeea-0062-4f1e-80f6-a1a7b63d5519,,26/08/2023 09:18,26/08/2023 09:20,26-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
c3857d23-e4c1-402b-8c54-c74e5e509930,Inbound,Returns,Fraudulent User,,9d305166-5dfa-4912-9665-f56a6848c7e9,,26/08/2023 15:34,26/08/2023 15:40,26-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
1f72d4f5-6b8e-4dde-ad9c-b02b13ebe682,Email,Order Related,Order status enquiry,,8aa6e366-de73-4273-8076-8e93a5854e1c,01/08/2023 13:45,26/08/2023 17:24,26/08/2023 18:48,26-Aug-23,JAISALMER,Electronics,999,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
47f20611-e819-4803-b00b-11545c5744c9,Inbound,Order Related,Order status enquiry,"Executive person is good.But the delivery agent is very bad, longer time taken,no good behaviour.",0cc8179f-9df5-484e-b296-7d1fca9e212e,,26/08/2023 18:54,26/08/2023 19:02,26-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
310a0a7b-a77d-4f74-a475-01ae0fe0f326,Inbound,Refund Related,Refund Related Issues,,d63d6d49-0cd7-4c74-99fc-59009b034e06,,26/08/2023 16:22,26/08/2023 16:23,26-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,1
a9afcbf4-3d26-4ac2-b6b7-dec9ccfa0d06,Inbound,Order Related,Delayed,,85a10dda-cc32-4467-9b1f-067addfdbfff,,26/08/2023 13:44,26/08/2023 13:46,26-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
025ca1b5-3b28-4638-98eb-4b7d3783bfdc,Inbound,Returns,Reverse Pickup Enquiry,Good ,38c08228-23e0-4a97-be51-d97bee84e246,,26/08/2023 12:20,26/08/2023 19:31,26-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
587a130f-a1be-4f0b-8f47-1bfedd88440b,Inbound,Returns,Reverse Pickup Enquiry,,f5a48846-411b-4006-b348-8d07e938f7cf,,26/08/2023 11:53,26/08/2023 11:55,26-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
4161c48f-6548-48e8-8241-4a45a6ac1c65,Outcall,Order Related,Order status enquiry,,e77bd986-52b2-4326-be55-e79eacf59c65,,26/08/2023 01:00,26/08/2023 01:01,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bebea7c8-c8e0-4f0f-9e8e-718cd616c278,Inbound,Order Related,Order status enquiry,Excellent service ,e14e4f12-5c41-422b-968e-1700ae9c6e57,,26/08/2023 09:47,26/08/2023 11:42,26-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a5b72ad4-0695-452a-8c0f-ae7534df8cf9,Inbound,Returns,Return request,,ab8bb7f9-3e00-4d2c-9931-eae5e7d136d6,,26/08/2023 16:12,26/08/2023 16:26,26-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
ac1c3940-cd67-48dd-bdbb-70b1033df4f7,Inbound,Feedback,UnProfessional Behaviour,Good talking skills ,e70a18f1-f3a6-47a7-8743-f88512392852,,26/08/2023 21:38,26/08/2023 21:40,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a0ea4100-1c20-497e-9f24-b0958d71a839,Outcall,Shopzilla Related,General Enquiry,Best...,72ee5ddb-a723-45bd-b022-8dc89ca34458,,26/08/2023 22:49,26/08/2023 22:57,26-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7f03eed1-5408-47b3-b7bf-2c12f8b28b14,Outcall,Returns,Reverse Pickup Enquiry,Too good,9fd4815b-03f1-4f1e-b385-ff575d65327f,,26/08/2023 20:32,26/08/2023 20:32,26-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
42179dea-783d-414e-b40b-5e925c7c7d2e,Inbound,Returns,Reverse Pickup Enquiry,,9b816d59-e122-48c4-9cc0-6631e39bc878,,26/08/2023 14:51,26/08/2023 21:10,26-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,1
aa5ba2cf-e818-49b3-b7ba-a4359d447b02,Inbound,Order Related,Order status enquiry,,5e4f0915-67cb-4770-a5b7-06fafa568a68,,26/08/2023 09:21,26/08/2023 09:25,26-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
7fd964f3-50f0-4491-acbd-573a3f278601,Inbound,Feedback,UnProfessional Behaviour,Thank youPlease soot my trooble early please...,7a527b08-51ca-4d40-bf41-f3c9dc0e74af,07/08/2023 14:56,26/08/2023 06:33,26/08/2023 06:37,26-Aug-23,ALWAR,Books & General merchandise,265,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
573f42ef-8eb5-497c-b6a7-4f7c5121043e,Inbound,Order Related,Order status enquiry,,9fd19f7e-0d5c-4407-b044-2a01c4194ce0,,26/08/2023 22:30,26/08/2023 22:35,26-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,4
afa3770c-c1bd-4f15-af21-6086e9ffa2f6,Outcall,Feedback,UnProfessional Behaviour,,04d62b86-1bf4-4ca7-ab2b-a9cd9d9659ab,,26/08/2023 21:22,26/08/2023 21:24,26-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,4
117ca16e-c34c-45db-b120-6b80a5bae0fe,Inbound,Returns,Reverse Pickup Enquiry,Very bad service,be184803-3e20-4725-871a-ad6f3d1ea3e9,,26/08/2023 12:54,26/08/2023 13:28,26-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
0d86f29b-5f82-4e18-b903-f19a02dcbe6c,Inbound,Order Related,Delayed,Enhance interreaction quality is good and helpfulness of customer support executive thank you so much for talking quality is good ,33fca16d-dd17-4735-953f-709c0335c14c,,26/08/2023 23:32,26/08/2023 23:42,26-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
d728c184-413b-4654-bf5d-84a0af207dd4,Inbound,Order Related,Invoice request,,4209c9cc-78b9-4822-8c7c-0dde70e51f17,,26/08/2023 09:09,26/08/2023 09:12,26-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
de49dd57-3b69-456c-b83c-8e6d23e59bba,Inbound,Order Related,Installation/demo,,cdd0b67a-89ac-4f45-a4a5-379bcc472faf,,25/08/2023 19:06,26/08/2023 12:30,26-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
42eded87-156b-400c-af38-4a135814133e,Inbound,Order Related,Order status enquiry,,c06c958e-763f-46c5-82df-4fa85ba6abbb,,26/08/2023 08:56,26/08/2023 08:57,26-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
84078215-cd7b-4ae4-8b6d-9820026d9cf6,Inbound,Order Related,Order status enquiry,,55da74ee-62ce-41fb-9140-07ab2cef23ad,,26/08/2023 18:43,26/08/2023 19:22,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
8269eb76-5a02-4a5e-a0cc-92d5ef085e1d,Inbound,Returns,Fraudulent User,,7eb912d4-22a9-467c-be7d-846005259678,,26/08/2023 23:21,26/08/2023 23:23,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
0c8aaa7c-548b-4527-a8ac-013b911db0b2,Outcall,Order Related,Order status enquiry,Thank you,87fbd34d-c2b1-4f1b-87ac-d9a65d5f01f1,,26/08/2023 19:40,26/08/2023 20:48,26-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2cc472f1-2f80-4bb7-b40c-6949cf736473,Inbound,Order Related,Delayed,Thanku so much ,a559e61b-4c05-475c-a8f5-b8d23a469817,,26/08/2023 08:49,26/08/2023 08:52,26-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,4
933b02ba-18e7-4d48-91d9-1162ee07e23a,Inbound,Order Related,Order status enquiry,No,46ea8a8e-25a6-4325-aeaa-bf731f543b27,17/08/2023 19:11,26/08/2023 12:05,26/08/2023 12:34,26-Aug-23,JAIPUR,LifeStyle,473,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
fc42f862-7521-472c-b569-8bce866ebe8c,Inbound,Returns,Fraudulent User,,111a13cc-161e-4605-bf68-4e85d2e780c8,,26/08/2023 18:39,26/08/2023 18:48,26-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5bbc919e-9a2a-4e51-b846-b7c9dff7a177,Outcall,Returns,Fraudulent User,,7d6b2ab8-ac4b-4ed8-b16e-a7e9a36fe097,,26/08/2023 11:57,26/08/2023 11:58,26-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
49c4ae7e-9cb2-4c0a-a51e-62094ebcd4f8,Inbound,Returns,Reverse Pickup Enquiry,,793028b2-292c-4116-b532-3f1a452264f9,,26/08/2023 11:20,26/08/2023 11:20,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
dbbaff5a-ac73-4a9b-8275-8da191610e6d,Inbound,Refund Related,Refund Related Issues,Thankyou ,d2beb771-cf6c-4d70-a7ec-4606b279d987,,25/08/2023 17:45,26/08/2023 18:27,26-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
c3603aec-d415-4e34-a213-4abf35f401ba,Inbound,Order Related,Invoice request,,8683c925-3338-442c-b9df-ca87219fc9d3,,26/08/2023 16:44,26/08/2023 18:02,26-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
c4a5fcc5-20d0-4b8d-9311-1a297a4c95d6,Inbound,Returns,Reverse Pickup Enquiry,Return policy must strong ,2ff523f2-97b1-4f81-82a7-6d6f34fe2924,,26/08/2023 22:10,26/08/2023 22:28,26-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
68c87473-89f4-4a7c-a9d0-e5c701792431,Inbound,Order Related,Order status enquiry,,56c31be6-ec37-445e-977b-49b27ec8cc01,,26/08/2023 20:34,26/08/2023 20:36,26-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6de92c51-31c1-4288-b74f-9023475c3361,Outcall,Order Related,Seller Cancelled Order,**off,54854233-2ea3-4d2e-8553-31ee88402121,,26/08/2023 19:54,26/08/2023 20:06,26-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,1
dac3baf9-3fd9-448e-9966-458ad5fccbdb,Outcall,Order Related,Delayed,,8afd258d-a149-4ddb-9182-1f2185243f8e,,26/08/2023 20:03,26/08/2023 20:05,26-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
3af69f45-989c-448c-9b8a-0437bc93fd4f,Inbound,Returns,Damaged,Vhv ,74ed9e96-75c0-4dfc-acfc-1e8caa138bd4,,25/08/2023 23:54,26/08/2023 07:31,26-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,1
6e09fd30-1dae-4e98-a9e4-be017228996b,Inbound,Order Related,Order status enquiry,,fcd46bea-8e73-4609-abb1-010615c9a439,23/08/2023 13:15,26/08/2023 09:05,26/08/2023 09:08,26-Aug-23,NASHIK,Home Appliences,24490,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
b8ebb4d5-bded-4e13-917e-75b8c58c7bd3,Inbound,Order Related,Customer Requested Modifications,How to talk for business ,9cd2a0ca-ee8c-4c56-9bc6-b0b1567f03d4,,26/08/2023 07:03,26/08/2023 07:04,26-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
6a4dc2fb-6ae2-4c26-8d63-86e6f1e19ccd,Inbound,Returns,Return request,,23be7952-57fd-4ace-a7e3-8f1a4cb2c295,,26/08/2023 20:40,26/08/2023 21:05,26-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
6ccbe506-801c-4ff8-ad49-4c89b46de444,Inbound,Returns,Return request,Reaching out for customer service is a bit difficult as the app goes unresponsive ,97c9edb7-8e86-4dd8-bd2d-f50bc8801184,,26/08/2023 18:40,26/08/2023 20:34,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
b179c160-eb4a-4b7e-bf13-5d5979aa3e27,Inbound,Returns,Fraudulent User,,e0179b78-520d-4c6d-a290-a199eeea2439,,26/08/2023 12:22,26/08/2023 15:24,26-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
3cd6f57b-b8a5-48fc-84a8-4da5b167a3f8,Outcall,Returns,Reverse Pickup Enquiry,Kindly response to the customers in Regional languages by asking them whether they are comfortable in choosd languages ,dcea1944-c857-47bc-87fd-1864b9c19a95,,26/08/2023 10:36,26/08/2023 10:41,26-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,3
f7799526-e154-4e52-98d6-98a945f9699b,Inbound,Returns,Reverse Pickup Enquiry,Very Good ,a1fe39f2-0230-4f34-9ad9-6f29dff45500,,26/08/2023 07:54,26/08/2023 07:56,26-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
16f874a3-dfd9-462a-a547-ffc48e388646,Inbound,Returns,Reverse Pickup Enquiry,,357d7b4f-badc-413f-86b0-5fecd6830da7,,26/08/2023 19:55,26/08/2023 20:01,26-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
609e7149-5cd7-4b44-916d-24cc66d59327,Inbound,Returns,Reverse Pickup Enquiry,,05019321-ed7d-41ad-b9ec-b8ccf4ddf0fe,,26/08/2023 16:18,26/08/2023 20:50,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
94731be4-2e2f-431b-8db0-c39f9cb2987d,Inbound,Returns,Reverse Pickup Enquiry,Thanks you,258eb24e-3995-4bf0-bbf7-11caa1d3e1a1,,26/08/2023 13:31,26/08/2023 13:40,26-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
2d0967bc-a6ab-4247-973d-6ac1c60501b3,Inbound,Returns,Reverse Pickup Enquiry,,df504d4c-4a1b-46d7-84f0-bcfc0933121e,,26/08/2023 08:21,26/08/2023 08:47,26-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
dd298859-6a6c-4877-8a84-535abb9777ef,Email,Order Related,Delayed,All are same non of customer support is supportive.,db1b063d-a568-41f0-9a3f-165dec31fd5b,07/08/2023 19:00,25/08/2023 22:59,26/08/2023 09:07,26-Aug-23,AKOT,Home,581,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
2a0f8ae3-f76a-4ecd-a91d-0c16ae97624b,Inbound,Order Related,Delayed,,fa604073-38dd-4e2f-8f76-caf52b337db5,17/08/2023 11:33,26/08/2023 20:53,26/08/2023 20:55,26-Aug-23,BAGHPAT,Home,193,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d7e86adc-563c-4e8e-a83a-cf9347f0f30b,Outcall,Returns,Technician Visit,,c5ac55f4-f398-4a7f-8acf-7b0ae7f32805,,26/08/2023 21:50,26/08/2023 21:52,26-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
df5bcca9-e66e-4645-906c-3be3c2f4ea25,Inbound,Returns,Reverse Pickup Enquiry,Please Resolve My Query..,af24426a-fab8-46af-9b3c-d605aac0c0c1,,26/08/2023 20:59,26/08/2023 21:34,26-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,3
f7dbcbad-8d22-4d4a-9922-0975935fd790,Inbound,Returns,Reverse Pickup Enquiry,Thanks for solving my problem ,625dce1b-a8c8-4457-abdf-58a2d7846ef3,,26/08/2023 14:56,26/08/2023 15:10,26-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
46409801-d8d6-4bf3-95ab-b450a0fe876d,Inbound,Shopzilla Related,General Enquiry,Pay later block ,65b866cf-cc2b-437e-9509-a5de16bc42cf,,26/08/2023 10:30,26/08/2023 10:32,26-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,1
60b168f2-15aa-478b-ae44-895a65b65d67,Inbound,Returns,Reverse Pickup Enquiry,,a277ec34-13b7-4e66-b6f4-265eb0538fa5,,26/08/2023 15:50,26/08/2023 15:54,26-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b664cece-802f-4e6c-9951-37ecdc1b977f,Inbound,Returns,Reverse Pickup Enquiry,,b59544e4-a0cd-4b61-9a30-0a112a8da7b2,,26/08/2023 15:54,26/08/2023 16:03,26-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
011f0c1d-48d2-4a5d-afde-30c3d87bb24b,Outcall,Shopzilla Related,General Enquiry,,eaa59520-bdd6-4128-9ac2-01cc7480f0b6,,26/08/2023 17:39,26/08/2023 17:46,26-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
db8bbbd9-199f-4134-a514-4cc65a53aca4,Outcall,Returns,Reverse Pickup Enquiry,Very bad ,de3ebb21-1638-490e-aba3-27bc694e41df,,26/08/2023 13:25,26/08/2023 13:48,26-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,1
e9fe86cf-27df-453b-9b13-64a9bede552e,Inbound,Order Related,Delayed,,a65b7f0d-856d-488f-ba8e-54689690a631,,26/08/2023 21:43,26/08/2023 21:45,26-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
67ec573d-be5b-452f-964d-a50f9247bcf3,Inbound,Returns,Fraudulent User,,a7175c68-5c31-4b36-b8ce-a4756c857a8e,,26/08/2023 20:30,26/08/2023 20:55,26-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
0d2c82df-66f1-4143-a0a4-c719a95bbff7,Inbound,Refund Related,Refund Related Issues,,70e06476-667c-4894-b3f3-cfd41280720e,,26/08/2023 22:26,26/08/2023 22:32,26-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
af38cb27-667b-47c5-ba8d-2cf0fb27de0a,Outcall,Refund Related,Refund Enquiry,Thank you dear customer,382c1630-05fe-43e5-8973-362e87b7d080,,26/08/2023 23:55,26/08/2023 23:57,26-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c9624a42-d8ca-4ed9-a769-795a9559ebd1,Inbound,Product Queries,Product Specific Information,All good,66418ff8-5484-4820-940c-94cea08fdd67,,26/08/2023 18:45,26/08/2023 18:47,26-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
90006da2-99f1-4ed3-9923-fe6188218cae,Inbound,Order Related,Delayed,,f7000623-9027-4148-a2dc-00a68bed2da7,08/08/2023 22:10,23/08/2023 11:28,26/08/2023 16:16,26-Aug-23,GHUMARWIN,Books & General merchandise,257,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
a5132aa7-3767-468c-acc4-ecb465ed6944,Outcall,Returns,Reverse Pickup Enquiry,,66bde825-50ff-4d6c-a9b0-cd34b7a940dc,,26/08/2023 18:00,26/08/2023 18:00,26-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
a792b40e-8d56-451e-b483-c99a4caa95e4,Inbound,Product Queries,Product Specific Information,,21e66c83-539f-4c29-84ad-4fea56572696,,26/08/2023 16:04,26/08/2023 16:06,26-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
b816ecdb-3422-40ca-b08a-c701532c0a2e,Outcall,Shopzilla Related,General Enquiry,Good experience ,5448405a-f498-4f2b-bfb1-145c70de7c5f,,26/08/2023 14:13,26/08/2023 14:22,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
f0b6ca0c-ff16-4046-938d-430a6795f0e0,Inbound,Returns,Reverse Pickup Enquiry,Happy ??,b5b2d2a0-29e8-473b-a64b-2fa3bb59ed0e,,26/08/2023 11:50,26/08/2023 11:52,26-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,1
da41b345-3dba-4403-9069-6b068cd8d655,Outcall,Returns,Return request,Good solve this my problem be happy,f57858d6-d251-438a-939a-adf783e510ea,,26/08/2023 10:36,26/08/2023 10:40,26-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
d9bf3c5e-0b0a-41fc-9394-825de2bf4c8c,Inbound,Order Related,Delayed,,40f16bbf-2ce6-45d1-859e-610a3afe2d7c,21/08/2023 13:27,26/08/2023 20:43,26/08/2023 20:55,26-Aug-23,MUMBAI,Electronics,549,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
0b6ffd3f-585b-42f1-b6b5-ac682f7745b9,Inbound,Returns,Exchange / Replacement,Awesome ,6ad31eb5-fe88-4723-a37a-5c7e49b5c64f,,26/08/2023 13:13,26/08/2023 13:16,26-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
98d133e8-10b2-427e-8bb2-03dd5b146ee6,Inbound,Product Queries,Product Specific Information,,1553bc53-0ebe-42f1-a1dc-b90d80236a5b,,26/08/2023 13:42,26/08/2023 13:44,26-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
22b70f6d-da71-4b3c-9ba4-b952ad33bd60,Inbound,Returns,Reverse Pickup Enquiry,,aa12497b-60c7-4448-bb45-a7923866aa92,,26/08/2023 16:07,26/08/2023 16:08,26-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
977ba0ac-db53-4f99-b269-0041b03248da,Inbound,Returns,Reverse Pickup Enquiry,,b87d8253-dee1-4809-809b-523580e03900,,26/08/2023 15:19,26/08/2023 15:20,26-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
92c9ae51-51b5-4449-aed1-c274dc056978,Inbound,Returns,Return request,,d59cc1f7-4ea7-4372-95ec-de040fc95670,,26/08/2023 12:31,26/08/2023 12:34,26-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f28b2cb3-266e-4e15-a3c0-801b23b3af8a,Inbound,Returns,Return request,  aawaaj bhut achhi hai,aec579c2-bbde-4297-82c8-f9308fcb80f3,,26/08/2023 17:21,26/08/2023 17:26,26-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
b2e36443-5090-42b2-8d00-04c1242f5a60,Inbound,Order Related,Order status enquiry,Bad delivery system ,f1d9405c-70b9-49e8-ab7d-125e605d7e23,,26/08/2023 14:01,26/08/2023 14:01,26-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
f425e304-a32d-47be-9478-8175a7d82c46,Outcall,Order Related,Delayed,Ver,04a287a5-435c-4ba3-9a90-3147b7a98259,,26/08/2023 14:59,26/08/2023 14:59,26-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,1
54e8d4e5-1930-4d01-a52d-e0b6002085d7,Inbound,Returns,Reverse Pickup Enquiry,I m very disappointed by Shopzilla service..they didn't resolve my problem..I hate this app sooooo much..I never shop again by this app.,a532c393-313a-43ce-97ed-7edeeeeef988,11/08/2023 11:46,26/08/2023 17:53,26/08/2023 18:02,26-Aug-23,KANPUR,LifeStyle,1049,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,1
5e8e011d-1a77-4adc-846a-7a61598a6931,Outcall,Payments related,Online Payment Issues,,aceba827-6007-4e66-b26a-5eb34cd6c5c2,,26/08/2023 07:09,26/08/2023 07:10,26-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
bccc6602-bc60-4040-8fd8-6a5c5329d484,Email,Product Queries,Product Specific Information,,c343677b-a970-47e8-8d05-b111331c2281,,25/08/2023 19:31,26/08/2023 09:34,26-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
21acac2a-a911-49cb-a51c-36b98d588a5f,Inbound,Returns,Reverse Pickup Enquiry,,3454845d-1f49-483a-9e83-ac28ec340cac,,26/08/2023 09:09,26/08/2023 09:13,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
1af67c54-f8e2-4237-b565-d3fb92d779ac,Inbound,Order Related,Installation/demo,Shopzilla ney mujhe 30058 ka   diya.Shopzilla se New phone lene ke baad mujhe bahut afsoos   h ki maine Shopzilla se mobile liya isse achha market ja ke lena sahi hota.,35462f7e-f4a3-4890-b54f-9573d68ebc26,07/08/2023 18:27,26/08/2023 12:48,26/08/2023 13:42,26-Aug-23,BEGUSARAI,Mobile,29999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
68dc90bf-0a67-47f3-8ea7-18333f0406a7,Inbound,Order Related,Order status enquiry,,8925acc7-27cd-4004-b3d6-241208add4c9,,26/08/2023 19:28,26/08/2023 19:36,26-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5f7fce4d-97a9-4e87-a166-e5c101b2f16b,Inbound,Shopzilla Related,General Enquiry,,fb102dc0-1b5b-40f6-a6fa-4488672b668c,,26/08/2023 12:24,26/08/2023 12:30,26-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
ad6a6d3b-4146-4969-aa1e-fd4645ad926f,Inbound,Order Related,Order status enquiry,I am not happy ,3b24f23b-8ec9-47d1-af62-057fa4c58e28,,26/08/2023 18:57,26/08/2023 19:08,26-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d27a6a56-3487-41a1-a88c-3ddf305a6881,Inbound,Order Related,Seller Cancelled Order,Good,ebbe8ee9-5de4-4b97-b4ac-2e70399b5308,,25/08/2023 17:22,26/08/2023 08:57,26-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
e75fd051-2d56-4720-854d-7631ca09a7ec,Inbound,Returns,Reverse Pickup Enquiry,,f0449635-a40c-46e7-98a2-9750564751ed,,26/08/2023 17:03,26/08/2023 17:04,26-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
32aca287-1188-46e1-9390-ef27c381c5a6,Inbound,Payments related,Payment related Queries,,5a817d6f-df44-40d8-8ee5-8073b4ad9ac6,,26/08/2023 06:55,26/08/2023 14:28,26-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
8938c6b9-181b-43db-bab8-690a391a2e2e,Inbound,Returns,Fraudulent User,,14bff5b1-7b12-4775-bee5-4c5757e0767c,,26/08/2023 13:38,26/08/2023 13:40,26-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
892a235f-5e30-434c-bf37-3fc8d97e6a98,Outcall,Returns,Missing,Very good response ,af63f33e-8264-4576-bc7a-ab7e3519e7af,,26/08/2023 12:37,26/08/2023 12:39,26-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
e9eaab25-2650-4b28-ad8c-92b695171361,Inbound,Returns,Missing,,0fa3445c-5e56-4c2e-a29b-996203cd0d7e,,26/08/2023 19:44,26/08/2023 20:04,26-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
15c2a206-1355-43ae-8321-8597b03e53ef,Inbound,Payments related,Payment related Queries,,7d96f7ed-acfa-422e-aea3-74ad89477b00,,26/08/2023 20:36,26/08/2023 21:13,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
26187501-8b84-47f6-bffc-97dff2eb3d23,Inbound,Order Related,Order status enquiry,Overall very good support . For Shopzilla customer care . Thanks customer ,9f3640bd-2250-46bf-aaa7-56e2dd3d0ba4,,26/08/2023 13:09,26/08/2023 13:12,26-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
e010b7e3-ecaf-41d6-919a-53a56964e99f,Inbound,Feedback,UnProfessional Behaviour,,b87bbe7d-bf88-49e8-a7a7-04f4228ed2d2,21/08/2023 23:15,26/08/2023 21:23,26/08/2023 21:44,26-Aug-23,BARIPADA,Electronics,1499,,Michael Larson,Emma Park,John Smith,31-60,Morning,4
5aa03e0d-8e42-4e1d-b156-c6d7a860d6ef,Inbound,Returns,Reverse Pickup Enquiry,,ab952cf1-de63-4391-9932-c131e90d829c,28/07/2023 07:37,26/08/2023 12:05,26/08/2023 12:07,26-Aug-23,SAHIBGANJ,LifeStyle,994,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
30b99e29-0648-4c0c-b496-ed3e06ec3db6,Inbound,Order Related,Delayed,,ecaee913-f6a6-4e88-b2eb-b35d9853c76a,,26/08/2023 11:12,26/08/2023 11:12,26-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
65f35710-9c22-455a-81d0-c0fdf29aef6e,Inbound,Refund Related,Refund Related Issues,,5fc28563-f506-4b52-9c1a-cbda6b010370,,25/08/2023 21:09,26/08/2023 16:01,26-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
7a562774-5fd0-4d0e-91df-7d0190cb75e3,Inbound,Shopzilla Related,General Enquiry,,eef67f28-08e5-4e59-8d32-9f27815fb802,,26/08/2023 08:41,26/08/2023 09:06,26-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
1c377baf-f08a-44f7-8e00-ae8b8817cb06,Inbound,Returns,Reverse Pickup Enquiry,,b6667a3d-406b-49e4-bce7-e839132f00a2,,26/08/2023 13:52,26/08/2023 13:54,26-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
0b7751ec-d644-4098-a3e1-560494626e2d,Inbound,Returns,Return request,,b0b11ccf-5dde-45d5-9e8a-3244a865e9a0,,26/08/2023 13:28,26/08/2023 13:30,26-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
e71bf893-fab8-4e63-aa8a-0c283212cf17,Inbound,Returns,Reverse Pickup Enquiry,Avail refund options. Ban all sellers who sells fake and poor quality products.,1c6c2e57-805c-4da1-bd59-ba40e6a5f168,,26/08/2023 21:31,26/08/2023 21:52,26-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
6aa4420b-770e-412c-a5be-dddbbb365655,Inbound,Order Related,Delayed,Phele aap mera refund do tb mai ache feedback dunga.,b17bba10-26a1-4ba5-acc1-0619ddf5a805,09/08/2023 16:03,26/08/2023 13:59,26/08/2023 14:02,26-Aug-23,PATNA,Books & General merchandise,15,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
840b01ef-b5b5-484b-99e8-c68ad26a62e5,Inbound,Product Queries,Product Specific Information,,7c72cfbd-96a8-47ef-8af5-315b36cde6ce,,26/08/2023 17:23,26/08/2023 17:33,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
dfb9c8ad-1107-4bc3-bfd7-77f24367ca57,Inbound,Returns,Service Centres Related,,75a11fe9-95d9-48de-b5b4-b60f74ee839f,,26/08/2023 15:49,26/08/2023 15:51,26-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
fb3f2fbd-4911-40d2-bda0-da7b2117306a,Inbound,Order Related,Invoice request,Don't be against the tax rules,c1943cb3-6311-4e6e-bedf-a2d2b7f59dec,,26/08/2023 15:23,26/08/2023 15:30,26-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
d1993cff-172a-4832-9dcc-c21514225240,Outcall,Returns,Reverse Pickup Enquiry,,98dfd9ae-b4d5-4324-b1a0-c082c018ef6e,,26/08/2023 12:19,26/08/2023 12:56,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
07bcf990-6b1d-4776-8ff5-897262cbb457,Outcall,Order Related,Invoice request,Good,e7ef466a-ceaa-461f-9f8c-51c7a7f43a47,,26/08/2023 12:01,26/08/2023 12:08,26-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
e50d608b-c358-41a3-bc10-1bc3b2a22665,Inbound,Returns,Return request,,6c3e4238-1ac7-4f0f-a147-55c4d28a44c0,,26/08/2023 11:13,26/08/2023 15:12,26-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
3994c6ac-4351-47a3-9114-1981e99c9ca0,Outcall,Order Related,Delayed,Very good ,11826758-903e-408f-9b54-8169620df1aa,14/08/2023 23:43,26/08/2023 19:46,26/08/2023 19:49,26-Aug-23,MUZAFFARNAGAR,Books & General merchandise,88,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
33a9d513-5de8-45b9-9088-0f2292a6645b,Inbound,Order Related,Priority delivery,Good ,3cf0de34-1c85-4168-8312-05f02de121ca,,26/08/2023 08:17,26/08/2023 08:18,26-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dfa4c800-6e1f-4976-9d70-a3d21de7fa04,Inbound,Product Queries,Product Specific Information,,114c12a6-39f9-4280-8147-18ac5ee317d1,,26/08/2023 19:27,26/08/2023 19:46,26-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bccac445-ac54-46c3-b1da-994d9872b95a,Inbound,Order Related,Order status enquiry,Shopzilla Customer care is good ,2e12c3e9-4ab3-484b-a252-b6e59bf42d04,24/08/2023 17:21,26/08/2023 18:41,26/08/2023 18:45,26-Aug-23,,Electronics,1699,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
44a030a7-b54b-4700-9efa-63e34b7c0fa8,Inbound,Returns,Reverse Pickup Enquiry,Very nice customer support ,84a9b8d9-8e14-42ec-b725-fc02a687d284,,26/08/2023 17:39,26/08/2023 17:40,26-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
5fa719d8-b410-40f5-8abd-c8191fcb363a,Outcall,Order Related,Order status enquiry,,401fd15a-0df0-4ff0-87c1-40bb433893ae,,26/08/2023 17:46,26/08/2023 18:07,26-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
908107fb-f4fb-4d73-a88d-79375a2136d3,Inbound,Payments related,Payment related Queries,,bad9c129-df71-43ca-ad21-4877f1790ef6,,26/08/2023 22:24,26/08/2023 22:37,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
c10382d0-95ba-41ec-a02e-e775bb7b8200,Inbound,Returns,Reverse Pickup Enquiry,,4fb6224f-6e4a-4c14-9728-566c733faac0,,26/08/2023 20:17,26/08/2023 20:28,26-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
d13dbb87-06fc-4aca-9878-d983f4cc908b,Outcall,Order Related,Order status enquiry,,655e580e-bd9f-49d1-8534-7c53d5e2d533,16/08/2023 15:45,23/08/2023 11:26,26/08/2023 18:01,26-Aug-23,PULWANA,LifeStyle,147,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a059b392-14aa-4aaf-bd50-ed6a4af56605,Inbound,Feedback,UnProfessional Behaviour,,c2821bdb-bea8-4117-beec-69713b7103db,,26/08/2023 20:42,26/08/2023 21:20,26-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
28302b08-0179-46a9-b8b1-c486bc3f08e1,Inbound,Returns,Reverse Pickup Enquiry,,fe97a2f7-a569-42c7-8a29-4aa59135b388,,26/08/2023 15:23,26/08/2023 15:25,26-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9c03e632-73b5-4032-906d-2a431dd2e11f,Inbound,Returns,Reverse Pickup Enquiry,,bf3a8d5e-524c-4b9e-80e3-5b52803e6416,,26/08/2023 13:51,26/08/2023 13:53,26-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
473c6e4b-1145-489d-9f09-0e54160430a8,Inbound,Product Queries,Product Specific Information,,6039afe2-fc41-4d16-b0b3-ac39135d0deb,,26/08/2023 18:27,26/08/2023 18:46,26-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a553ca7f-d76b-410f-8e8a-b7409cf78084,Inbound,Shopzilla Related,Signup Issues,,bb0e8ffc-158d-404a-9036-22a06c27c832,,26/08/2023 16:14,26/08/2023 16:18,26-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
dba51147-6e92-4c21-bb68-181d0571169d,Inbound,Order Related,Order status enquiry,,7d8b8ab1-ea3a-44d5-897a-1b3da2a58565,30/07/2023 11:34,26/08/2023 11:21,26/08/2023 11:26,26-Aug-23,KANPUR,LifeStyle,1699,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
586b46c5-96f3-4edc-87db-2d015556054c,Inbound,Returns,Technician Visit,Worst experience ever,ff9407d2-5f57-4666-803c-437d6acb65e4,,26/08/2023 12:33,26/08/2023 12:34,26-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,1
04395aa2-719f-473f-9089-a062725a1d36,Inbound,Feedback,UnProfessional Behaviour,,8c4e6401-65b1-4eb0-aae9-271587c3ee45,,25/08/2023 20:30,26/08/2023 11:22,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
4c6d1862-0e06-49af-b349-62149c388f94,Inbound,Shopzilla Related,General Enquiry,,e0c90129-df8f-428f-ae67-97df67cfcb1c,,26/08/2023 11:17,26/08/2023 11:22,26-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
49024497-9145-42b2-af4e-3a88fd1c8c7c,Inbound,Returns,Wrong,Please check the items and products before dispatch ,b87280ff-42bf-4976-beaf-0c1aa4a2e50e,,26/08/2023 14:40,26/08/2023 15:35,26-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
abb340a1-7eb4-407d-8572-51fe0adf133e,Inbound,Order Related,Installation/demo,,98089556-7608-43d7-9d3f-03da1ea717b0,,26/08/2023 14:33,26/08/2023 14:35,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
814178ca-d9ac-47f5-8172-a818429991c6,Inbound,Cancellation,Return cancellation,,0adda870-442e-4589-a33b-9d654f525a1e,,26/08/2023 15:15,26/08/2023 18:46,26-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
d8c3d0c6-4eea-4e14-8242-4c070126f304,Inbound,Returns,Reverse Pickup Enquiry,Thank u ??,834c29a6-12e2-4aef-8b96-632bc8d7a3e0,,26/08/2023 17:16,26/08/2023 19:25,26-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0089f91e-45ee-4cc7-8891-7f272058ec50,Inbound,Refund Related,Refund Related Issues,,467b5bc8-1573-40d2-a7ff-3b4a3469e568,,26/08/2023 18:29,26/08/2023 18:44,26-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
346a3fff-64d4-4abe-b81d-aa0033b06465,Outcall,Returns,Fraudulent User,,a82d6726-74a0-4c0f-aa57-5160e3026479,,26/08/2023 17:43,26/08/2023 17:44,26-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
957ea02d-6d21-4ef8-8056-904b5da94251,Outcall,Returns,Reverse Pickup Enquiry,,c1ee2f5e-c01a-4c56-a4ea-66c24d22343f,,26/08/2023 14:24,26/08/2023 14:27,26-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
45533e87-885a-4d6e-a852-eaf5af345c26,Inbound,Order Related,General Enquiry,,69580936-34ef-4c88-8562-dfa582b1d776,,26/08/2023 12:12,26/08/2023 13:26,26-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
423206e4-4a54-41d6-a1b1-a547a39cb1c3,Outcall,Order Related,Order status enquiry,,4d544389-27d2-4979-9df2-758a899e1d4b,,26/08/2023 16:50,26/08/2023 16:51,26-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
95a08222-0356-432c-8d94-0006991b1c3f,Outcall,Returns,Reverse Pickup Enquiry,,b08930a1-6bc6-4a90-91d3-2edcbae51b05,17/08/2023 16:06,26/08/2023 17:21,26/08/2023 23:07,26-Aug-23,GORAKHPUR,LifeStyle,6087,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,2
a0dfcb7b-104d-46ba-b1f5-70227a5730d6,Outcall,Returns,Service Centres Related,,4fb87a98-abf6-42a5-8a28-94be36a20602,,26/08/2023 21:37,26/08/2023 22:20,26-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
5e377201-233d-4a0d-880a-4f81403d96ee,Inbound,Returns,Return request,,6ff872c0-4ac7-4c4f-8899-f29e7f3f9f7d,,26/08/2023 09:39,26/08/2023 09:43,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
e087ea36-f1d5-4a7b-9868-06e952f0c308,Inbound,Returns,Missing,The seller be held accountable for such inconvenience ,5d8a9452-1808-4530-8aa1-c045b87ae471,,26/08/2023 19:41,26/08/2023 19:45,26-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
868c6856-b599-4296-982f-5542e656f207,Inbound,Returns,Reverse Pickup Enquiry,,55c0fa73-c987-4ccd-bc6b-e9d0128eb7e2,14/07/2023 07:59,26/08/2023 18:00,26/08/2023 18:02,26-Aug-23,PATNA,LifeStyle,399,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
e55d4ff7-00b4-456a-b5f2-79452a80c14a,Inbound,Returns,Return request,All is Well ,7b685c0b-91ed-42d1-9e3c-c97672b2f1d8,,26/08/2023 20:44,26/08/2023 20:49,26-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
c919e57f-d8ca-4249-8ead-098eda39bd82,Inbound,Order Related,Delayed,,6a2ed862-788e-4fc5-b933-49b433d6bf4e,,26/08/2023 19:12,26/08/2023 20:59,26-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
4683e832-c908-4f99-82ef-ace867ba35d0,Inbound,Returns,Reverse Pickup Enquiry,,05ebc7cf-bed3-4a15-879e-ee8d4bd94990,,26/08/2023 15:20,26/08/2023 15:31,26-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,5
12eae75c-015f-4c3b-9861-092702d9f888,Inbound,Returns,Reverse Pickup Enquiry,Thanks for saport ,c1f5f9b9-500f-4703-a1d3-a79d65aacc33,,26/08/2023 15:41,26/08/2023 15:59,26-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
0a603600-9c8d-40eb-bb98-d4725e6b17c6,Inbound,Returns,Reverse Pickup Enquiry,,ec1c096c-18a6-4986-8f7b-11468eabb190,,26/08/2023 18:48,26/08/2023 18:53,26-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
65ff4a5e-3c50-464e-8931-0c6609c5789b,Outcall,Returns,Wrong,,db8fb7bf-2e03-4f1e-8812-26463a9a2075,,26/08/2023 17:11,26/08/2023 17:18,26-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
4297366f-cacc-41d1-a816-d81f995d6955,Inbound,Refund Related,Refund Enquiry,,0d7e9f5d-8177-4bb4-8069-2dbae3402705,,26/08/2023 23:06,26/08/2023 23:08,26-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
934b42d5-cbc8-4642-ba5b-c267f1cace90,Inbound,Returns,Return request,,3ac0d0ae-c2a5-4481-978c-5898ff65f2d4,,26/08/2023 19:10,26/08/2023 19:13,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
775abbbb-5ef8-467f-9d2c-433cf7ac7ca5,Inbound,Shopzilla Related,General Enquiry,,d8c7e5b9-00d6-4339-abe1-967194c08206,,26/08/2023 16:03,26/08/2023 16:04,26-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
f128f72e-0554-4379-a186-08816eae09c5,Inbound,Returns,Return request,Very good ,1b07d0fa-3b6f-4519-87ce-8731ca06a85b,,26/08/2023 11:42,26/08/2023 11:44,26-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1a984fcd-cc6f-4ca7-9a7d-c1ed2a85e10e,Inbound,Returns,Reverse Pickup Enquiry,,6fe357e2-d10f-45d8-ae7d-91e4f9de539e,21/08/2023 20:06,25/08/2023 14:14,26/08/2023 16:40,26-Aug-23,LUDHIANA,Books & General merchandise,123,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
787c2792-f75c-4232-bd84-c496c9adab22,Inbound,Shopzilla Related,Shopzila Premium Related,Thank you ,df755646-fe32-4c04-97db-0fce4d9cf572,,26/08/2023 14:51,26/08/2023 16:55,26-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
67d8312d-3efb-4bcb-8f3b-b8aeecd9741b,Inbound,Order Related,Priority delivery,,7a709ee7-c58b-4087-b483-415fe6838910,,26/08/2023 09:41,26/08/2023 17:04,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
826fca51-3c05-4d28-933b-d18f6d96b082,Inbound,Order Related,Priority delivery,,4d25b921-f2e2-4c35-80dc-5027d8bdd6be,,26/08/2023 11:43,26/08/2023 11:44,26-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
7cc1ce46-37fe-427f-b141-63aeff91087f,Inbound,Returns,Reverse Pickup Enquiry,,cb772d03-793e-494f-a4ab-a37c6bc3a76b,,26/08/2023 15:47,26/08/2023 16:15,26-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
86e4b662-3226-41ff-8f5f-88956d7a77ba,Email,Returns,Missing,,fd8ab55f-1fec-4178-aa1c-2d07219854e8,19/08/2023 14:07,26/08/2023 09:44,26/08/2023 09:45,26-Aug-23,JAMSHEDPUR,Books & General merchandise,329,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
24af8757-fbb8-4a20-9eee-37b926bc4931,Inbound,Returns,Self-Help,,6acf5791-4b6b-4466-97c5-614357ba911c,,26/08/2023 18:50,26/08/2023 18:52,26-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
c1c55bf5-0295-4be5-87e9-6feb5ade90a4,Inbound,Order Related,Order status enquiry,,0f8ead92-3f11-4b6b-960a-d29dae7709bd,18/08/2023 17:04,24/08/2023 22:52,26/08/2023 08:17,26-Aug-23,JHANJHARPUR,LifeStyle,2150,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,4
460693e0-12a6-4904-854d-7fb98b5c56d1,Inbound,Returns,Reverse Pickup Enquiry,,97432ed7-2ed5-4722-85c7-4d4011e3ac4f,20/08/2023 10:05,26/08/2023 18:13,26/08/2023 18:17,26-Aug-23,TODABHIM,LifeStyle,279,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,3
a034663e-82d2-4d01-a947-df8eccc9c1e8,Inbound,Returns,Return request,,1df76a10-b63c-4f22-9021-5ebaf213189c,,26/08/2023 19:53,26/08/2023 19:58,26-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
38a78828-8310-494f-bc49-2a225b380e57,Inbound,Order Related,Order status enquiry,,ef34d139-dd9d-43f8-b3f4-51757a824521,12/08/2023 11:24,26/08/2023 16:14,26/08/2023 16:34,26-Aug-23,BALESHWAR,Electronics,377,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
5dbc6699-3d4d-44c3-96e9-0371a3bf7dd6,Outcall,Order Related,Delayed,,02ed5462-4d02-4ef3-973f-6d699a08aa6b,14/08/2023 22:28,26/08/2023 21:42,26/08/2023 21:42,26-Aug-23,FARIDABAD,Mobile,17774,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
5275091f-463d-44e5-beb2-5446f6dd3f4f,Inbound,Order Related,Order status enquiry,Very bad customer service representative. I don't why she is working in this company.,e35ee47c-cdf8-4707-af81-0bac870fc4b8,,26/08/2023 20:19,26/08/2023 20:19,26-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
ab08d613-e5cb-4c91-aa26-1cbfff8ad31f,Inbound,Order Related,Installation/demo,,0ba9d1e6-10dc-41eb-b004-64abe399759f,,26/08/2023 09:39,26/08/2023 09:41,26-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ae80e4dc-80cd-4451-bfe7-6f0718ad258a,Inbound,Returns,Fraudulent User,,dcc833a3-cff0-43db-b048-24c2bdde0e41,,26/08/2023 18:02,26/08/2023 19:03,26-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
8153763a-873f-411b-b0b1-fca95cab2c40,Outcall,Order Related,Order status enquiry,  nagar rambha appt 102,c28d144b-bbf2-403d-9e08-c878814a7247,,26/08/2023 07:48,26/08/2023 07:49,26-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
834011bc-ca13-42fc-abc0-ad2bf1faeac0,Inbound,Returns,Reverse Pickup Enquiry,,5e7c1f70-f94b-458d-9c88-9b53a1026466,14/08/2023 10:09,23/08/2023 14:50,26/08/2023 13:36,26-Aug-23,PATNA,LifeStyle,999,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,5
a40979e4-9554-45cb-b01b-b917b546b95e,Email,Returns,Reverse Pickup Enquiry,Me samasya note resolve,5acd8f3d-062d-4bab-b256-24648d274374,,26/08/2023 18:03,26/08/2023 18:31,26-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
6d7db2cc-4fc6-4da3-b24d-5ddf065e79c8,Inbound,Returns,Reverse Pickup Enquiry,,52b67217-bf51-4c33-9623-85e712f9a58d,,26/08/2023 20:44,26/08/2023 20:46,26-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
fd169b36-a8d8-4232-b895-6828deabe8bd,Inbound,Cancellation,Not Needed,,02574486-822d-4eb6-8f27-72b9703ccac1,09/08/2023 22:00,26/08/2023 15:50,26/08/2023 15:53,26-Aug-23,HYDERABAD,Books & General merchandise,229,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
af5cc788-c7a0-4c49-89cb-73e21e535908,Inbound,Order Related,Order status enquiry,,3c593359-7f32-471d-98d5-285818788d14,,26/08/2023 21:26,26/08/2023 21:28,26-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
4820be1e-cefb-4717-8ddc-ed4e93d16e8e,Inbound,Refund Related,Refund Enquiry,Excellent ,f463f4c0-345c-4b11-8fc5-4e4a2cda3d03,,26/08/2023 07:52,26/08/2023 07:59,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
b6eccbae-7289-40ea-b68b-76ed8d096291,Inbound,Returns,Reverse Pickup Enquiry,Good,71605c93-ba83-4d80-85de-8eae90b0d4d7,,26/08/2023 21:08,26/08/2023 21:21,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
cc7069aa-8fa5-4d15-8bbb-1967ac3f4fff,Inbound,Returns,Return request,Gud communication ,4bd502ac-ae61-4dc1-98b8-94a0e85f8920,,26/08/2023 21:54,26/08/2023 21:55,26-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
16bd9b20-1ebc-478c-b5d3-b57ca21ea78b,Inbound,Returns,Missing,,8e76c2ce-216a-4b4f-9de5-ebc25cf05ed6,,26/08/2023 12:49,26/08/2023 13:00,26-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
6b1b47b9-540f-4025-8b2d-412ec3c79aea,Inbound,Returns,Reverse Pickup Enquiry,,b79cb69e-5789-4efe-ac73-c2df8605ca77,06/08/2023 18:42,24/08/2023 21:14,26/08/2023 10:15,26-Aug-23,UDAIPUR,Home,218,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
36961ab3-504a-46be-a342-966d80c443c7,Inbound,Returns,Return request,7,b74a406c-0c9e-4374-b42e-426ab0dc785b,,26/08/2023 19:35,26/08/2023 19:36,26-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
4a0ed215-2a9a-41a8-b781-1c385ff1ffd7,Email,Returns,Fraudulent User,,731ebd6d-b770-4efc-b684-3b0301e8101b,,26/08/2023 13:30,26/08/2023 13:35,26-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
50fad4c5-26f3-4328-aab5-25972a201fd0,Outcall,Returns,Reverse Pickup Enquiry,,0bfb0de1-5483-4b6b-9986-11a3ec4fa581,,26/08/2023 11:53,26/08/2023 11:54,26-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
f9891925-4790-422c-a8c1-29be75a7bf6f,Inbound,Returns,Missing,,3439189b-d835-430e-8aba-bba7d78751e4,,26/08/2023 11:24,26/08/2023 11:45,26-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d81042f0-82b4-49db-adc9-50b08f852db3,Outcall,Order Related,Order status enquiry,,30803425-7d84-44f9-85df-02e300985eaa,,26/08/2023 08:16,26/08/2023 08:29,26-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
536f4343-0f21-465e-b5c5-629894f78bbe,Inbound,Order Related,Delayed,,d90002d7-1e94-402d-8e76-ed2e2e30580f,,26/08/2023 13:38,26/08/2023 13:39,26-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
50374cf3-a427-4800-9912-b51165e881f6,Inbound,Order Related,Seller Cancelled Order,Without my permission cancel my order ,3ea636a9-232b-4fdd-91ef-d51f9c9ede0e,,26/08/2023 17:39,26/08/2023 17:49,26-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6a73c837-b57f-4139-be29-ec8d2c64c7e7,Inbound,Order Related,Order status enquiry,,56827321-a03f-449d-b34a-b76efa51f135,,26/08/2023 19:27,26/08/2023 19:28,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
6da9f719-6abd-4a6c-a599-6fec16b1c460,Inbound,Product Queries,Product Specific Information,,794ac954-0d7a-43bc-8fa1-3d53876b09e4,,26/08/2023 21:48,26/08/2023 21:49,26-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
13bfe001-0b1b-4386-8df3-26a8df671c03,Inbound,Order Related,Order status enquiry,,410ad904-21c8-4393-b6ca-56a529f2cd69,23/07/2023 09:36,26/08/2023 03:22,26/08/2023 03:25,26-Aug-23,ALIGARH,LifeStyle,740,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
d9da339b-a87c-44f3-8ade-2ec17c103b07,Inbound,Returns,Reverse Pickup Enquiry,,32c2d20f-f309-45fc-940c-1fa5eef5ac0b,,26/08/2023 21:58,26/08/2023 22:01,26-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
2655caeb-0dd8-45bc-982d-5b6201ad3617,Inbound,Order Related,Order status enquiry,Good communication ,d6a59940-b64d-474b-9490-3cdc6847e7c7,20/08/2023 06:35,26/08/2023 10:34,26/08/2023 10:35,26-Aug-23,PURI,Electronics,1599,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
317a65be-799b-4eaa-82ab-12283ba3b9f6,Email,Order Related,Installation/demo,Good ,7d1655ea-d88b-49a4-a84d-885d0b71ee1f,,26/08/2023 19:32,26/08/2023 19:38,26-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,1
215efca7-1cd2-4113-8740-ea5589f0e593,Inbound,Payments related,Payment related Queries,,64d72505-1af8-4692-bd05-b49b0fb7e0c8,,26/08/2023 16:28,26/08/2023 16:38,26-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,3
daaaab32-0e17-4f7b-bb80-6024078a5963,Inbound,Product Queries,Product Specific Information,SOMETIMES CUSTOMER SUPPORTS (24X7) DOES NOT WORKING AND I'M NOT ABLE PLACE CALL OR CHAT WITH EXECUTIVE.,be3b940a-a5f5-404d-b9dc-380980398b13,,26/08/2023 14:09,26/08/2023 14:10,26-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d80716c8-75d5-4fe1-9c7a-a5c8dad187b5,Inbound,Returns,Wrong,,8771b405-69bc-476c-841b-50cd7677e43b,,26/08/2023 18:09,26/08/2023 18:09,26-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
5abf31b4-127f-4945-93c0-527975d58d63,Inbound,Returns,Reverse Pickup Enquiry,,c145801e-6801-4c65-a6f5-131ffe71e841,,25/08/2023 14:44,26/08/2023 17:44,26-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0e5f8d25-b269-4b61-800c-ef573c24f72c,Inbound,Refund Related,Refund Enquiry,,fafa9a90-a80c-4d0a-b1a5-828beaf402e0,,25/08/2023 19:35,26/08/2023 06:51,26-Aug-23,,,,,Laura Smith,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1f36945f-e423-48b0-93b1-98e12b6ed807,Inbound,Shopzilla Related,General Enquiry,Problem regarding Pay later emi option is not resolved yet.,9c9440d1-929a-4806-a998-0a09bfb03ca5,,26/08/2023 12:40,26/08/2023 12:42,26-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
2385375c-5f55-47d8-a433-4074052f23dc,Inbound,Returns,Fraudulent User,Very good ??????????,8011dc44-a7d2-4aef-98d5-467b7a9ac422,,26/08/2023 20:23,26/08/2023 20:25,26-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
50b95054-f04f-4ef9-abad-d4cdc613dec3,Inbound,Order Related,Delayed,This is very helpful ,90c4df3e-fbe9-484e-b7fa-66a5af1cdcd3,20/08/2023 01:03,26/08/2023 19:41,26/08/2023 19:41,26-Aug-23,MALKAPUR,Books & General merchandise,332,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
6ffe35c1-fcc5-4536-9ddb-9c1b6542b7a7,Inbound,Feedback,UnProfessional Behaviour,,f686776d-87da-4998-a7d9-788190a42add,,26/08/2023 17:01,26/08/2023 17:04,26-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
ed29e0d9-ce24-4985-ab21-147071c6a953,Inbound,Shopzilla Related,Signup Issues,,ab43cc75-e0ef-461d-9190-9e5ecc20a5ff,,26/08/2023 14:58,26/08/2023 19:52,26-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
497adee0-62fa-4ce2-8bd9-8ac3f7469ac1,Email,Returns,Reverse Pickup Enquiry,,e0de5bca-2ed6-4741-b038-8322a54b3c51,,26/08/2023 19:30,26/08/2023 19:43,26-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
758436d5-e9e9-41e2-9d05-a41c6f255434,Inbound,Returns,Reverse Pickup Enquiry,Please solve fast my issue,a5d50ae5-75da-408b-9450-42a4e4f70d06,,26/08/2023 11:10,26/08/2023 11:11,26-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
e58bd711-b870-4cb1-9b0c-e1433d14a968,Inbound,Order Related,Order status enquiry,If delay there should be an proactive information. Poor service and pathetic experience. Would never order products in future.,f2cf8ec9-9568-43e7-b161-cc7d34c000ba,,26/08/2023 18:07,26/08/2023 18:30,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
4ddb6538-7514-459b-b301-c46565632c3c,Inbound,Order Related,Installation/demo,,35a2111f-9696-48fc-a13d-4ff03defc890,,26/08/2023 13:43,26/08/2023 13:47,26-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
09622dcd-877d-4c5c-b5c3-8e642d20956f,Inbound,Cancellation,Not Needed,Very bed ,e3e7e741-751f-45f8-b516-2f3086157d85,,25/08/2023 17:56,26/08/2023 07:12,26-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,1
3a96f619-8fe4-4dce-8680-295bb35eba07,Inbound,Returns,Reverse Pickup Enquiry,,360aab41-5782-4c4b-a068-0d77bb856f0e,,26/08/2023 12:59,26/08/2023 13:00,26-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
2045867a-bff5-4f83-9ffc-b3fe02ac4b52,Outcall,Returns,Reverse Pickup Enquiry,,e0d73ede-b26c-489c-a016-5c05df386bdb,,26/08/2023 13:27,26/08/2023 13:27,26-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
c2c3537c-c4fd-4f6d-a72b-a4c07611abd1,Inbound,Returns,Reverse Pickup Enquiry,,98d5f79c-1870-497f-8901-fdc2d68f06cd,,26/08/2023 15:00,26/08/2023 15:02,26-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,4
a93cb02f-e691-4f22-b58b-9016107b81b2,Inbound,Returns,Return request,,3bd29351-cecc-45ef-a2e7-a219de173994,,26/08/2023 17:20,26/08/2023 17:23,26-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
ced25e1c-bc52-4611-9143-899fd6bd6a45,Outcall,Returns,Return request,Good ???  ???? ???? ,ecb1c34d-bc04-4c43-928a-aa1098d5340a,,26/08/2023 20:10,26/08/2023 20:14,26-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7eb88d7c-2c72-4b61-b296-d9e0c8c625bd,Inbound,Returns,Reverse Pickup Enquiry,Good,e5c56b28-4744-4ef7-b315-ddec639b31a8,,26/08/2023 17:53,26/08/2023 17:54,26-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
4f11d335-fa30-402d-acf1-b7e6f4a72cb4,Inbound,Returns,Return request,,3acca063-8142-4bf1-ad5f-5bba61748e0a,,26/08/2023 14:27,26/08/2023 14:32,26-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5ffdaa03-8b1f-4455-b79a-1b5b5a2119ec,Inbound,Shopzilla Related,General Enquiry,,9e03e281-39b8-437d-9ee5-e79e44d81897,,26/08/2023 09:19,26/08/2023 10:05,26-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
2665700b-4dd7-4ef3-a382-2fb6d2a5c5ea,Inbound,Returns,Missing,,2ef78bc5-c34e-4539-95d2-6db700d51956,,26/08/2023 17:07,26/08/2023 17:08,26-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
4f1f4165-e651-40f9-8143-c6b198797323,Inbound,Returns,Reverse Pickup Enquiry,Goid,764cc6a4-5481-42c6-9575-cf429befa2a5,,26/08/2023 12:41,26/08/2023 12:43,26-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
43ee3324-92cf-4c9d-9336-f69100da9b69,Inbound,Returns,Reverse Pickup Enquiry,Not,2f55647c-30bc-41c8-bde0-8c03108e879f,11/08/2023 19:51,26/08/2023 11:11,26/08/2023 19:05,26-Aug-23,DAUSA,Electronics,799,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
b0823e5b-0f12-4126-a791-35f675b68556,Inbound,Order Related,Order status enquiry,,bbf65e5a-2960-4cf8-abb3-763e491902aa,,25/08/2023 16:54,26/08/2023 11:32,26-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
06cfffa9-76b8-4ba9-93a6-aff829caa70d,Inbound,Returns,Reverse Pickup Enquiry,,9b7cd6fc-40bf-4d9f-b23f-b3ef30c32572,,26/08/2023 16:50,26/08/2023 21:32,26-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
bcfc84d5-90c0-4abc-a79f-9cd97fdd8287,Inbound,Shopzilla Related,Unable to Login,,62f146fb-7fa3-4361-97ed-d7a4ebfb76d0,,26/08/2023 18:41,26/08/2023 19:28,26-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
4866853e-76d6-4012-a7c6-aff6cedaf129,Inbound,Order Related,Priority delivery,,d91bfd6f-3290-4805-981e-241d20d88591,,26/08/2023 21:42,26/08/2023 21:45,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fc997475-fe1c-4b34-81b6-20a4275685f4,Inbound,Order Related,Order status enquiry,,f36a88e2-c2d7-4112-b9fe-d726806d17fb,,26/08/2023 19:41,26/08/2023 19:42,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,3
118fe4b9-001b-4aa2-bd98-6160613c2ded,Inbound,Returns,Reverse Pickup Enquiry,,fbb6e2a6-0fb6-4e1c-a4e8-41016cff09fc,,26/08/2023 18:41,26/08/2023 18:43,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
1342aa78-02d1-4e6e-b11e-9644f8484bbd,Inbound,Refund Related,Refund Related Issues,,65e2de81-e563-4224-9202-49a8d8a6ef21,,26/08/2023 11:51,26/08/2023 11:58,26-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
11fed0b0-5e3f-47f8-bac1-1c2cf7470ee0,Inbound,Order Related,Invoice request,,39acfe84-3adf-44b9-a6a3-04c079b956cc,,26/08/2023 17:34,26/08/2023 17:39,26-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,3
e546eac6-befa-4c31-a245-ec1f07eb44af,Inbound,Returns,Reverse Pickup Enquiry,,4d27e71c-dfe8-4dd1-91b1-8cf596f3a105,,26/08/2023 14:34,26/08/2023 15:24,26-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
1f76c1b0-4a48-4b2c-ad2c-7fca175a2ad2,Inbound,Offers & Cashback,Other Cashback,,e3537b76-01cf-44fc-a17b-f843708fd0ed,,26/08/2023 23:26,26/08/2023 23:27,26-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
2f6bc01c-a0d6-421d-9b95-9e4d3216c46b,Outcall,Returns,Return request,,abeb6ddd-f347-482b-b5b8-7fc0ff3eb5f0,07/08/2023 18:46,26/08/2023 11:25,26/08/2023 11:27,26-Aug-23,LUCKNOW,Electronics,4999,,Logan Barnett,William Park,John Smith,31-60,Morning,5
8963bed2-9c43-4c8d-a845-1dbc6347f74d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,f61c3141-8d92-4f7d-a99f-c175913a944a,,26/08/2023 07:56,26/08/2023 08:04,26-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
b7b2b534-bd28-45bc-bb15-98fd67c08634,Inbound,Returns,Reverse Pickup Enquiry,,1ea47100-8cad-435b-a050-bff043925fa1,14/08/2023 20:15,24/08/2023 23:21,26/08/2023 11:04,26-Aug-23,GUNUPUR,LifeStyle,572,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
7805ccae-07e6-469f-b566-d95ffe8e7b37,Inbound,Returns,Wrong,,a33c1275-fb76-4023-a632-441241db0d4d,,26/08/2023 19:48,26/08/2023 19:50,26-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9b0fc800-32ca-4716-894a-07086a76307b,Inbound,Returns,Reverse Pickup Enquiry,Hasim,910a26b5-2e35-4047-8514-aec8f6d04f5b,20/08/2023 13:40,26/08/2023 12:04,26/08/2023 12:05,26-Aug-23,SIKANDRABAD,LifeStyle,290,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
f05eb727-0936-41fa-ba6b-12219819613a,Inbound,Order Related,Invoice request,,9d5405ec-d3f3-415c-b714-95ac16094e04,23/01/2023 20:14,26/08/2023 21:02,26/08/2023 21:04,26-Aug-23,SOLAPUR,Electronics,37990,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b217e846-5732-43fe-8e2e-402a8b7bd956,Inbound,Returns,Reverse Pickup Enquiry,,5800b3a6-7cc8-48f4-81e0-2547407150a7,,26/08/2023 20:49,26/08/2023 20:49,26-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bf995b3f-4622-42b1-a78e-063f7e611e88,Inbound,Cancellation,Not Needed,,c04f29a6-644c-406c-9e38-2c285d5b9da4,08/08/2023 17:34,26/08/2023 07:32,26/08/2023 07:33,26-Aug-23,VISHAKHAPATNAM,Mobile,15999,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
00faa37c-1b20-41b8-b0c9-3a78465cebdd,Inbound,Product Queries,Product Specific Information,Good communication ,06c1b223-199b-4e3e-a591-56f7454c67a9,,26/08/2023 19:29,26/08/2023 20:14,26-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,3
18c5e2ce-8b23-41c8-8da4-8b4e05e59c95,Inbound,Payments related,Online Payment Issues,,c91d7f3f-10d6-4151-b435-a997ce392c78,,26/08/2023 07:39,26/08/2023 08:01,26-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f3ae7f60-9205-49eb-8ee5-9a81cda4ad4f,Inbound,Order Related,Delayed,,18bd31ba-613d-410c-8fa3-5330f028cee0,,26/08/2023 20:46,26/08/2023 22:08,26-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,4
d9ff27a8-d4f0-4552-aa71-19538b38433f,Inbound,Order Related,Installation/demo,,63c396b7-5339-45ff-8914-ddfbb5690197,,26/08/2023 15:30,26/08/2023 15:31,26-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5ba13011-84d9-40f6-9281-17581dae5e31,Inbound,Order Related,General Enquiry,,1bb153d7-70f2-4cee-94ee-55366bdae572,,26/08/2023 08:42,26/08/2023 12:45,26-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
e14f6cd5-9e8c-4036-8e6d-89714768977e,Inbound,Returns,Reverse Pickup Enquiry,,6047da52-ccc1-4160-a315-9676557ec65f,,26/08/2023 20:14,26/08/2023 20:15,26-Aug-23,,,,737,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,1
a99b661a-b3d9-4908-9fd0-5a0bc8b056fc,Inbound,Cancellation,Not Needed,Good service and best voice ,16077dec-212f-49c9-88b1-9b624f4db1ac,,26/08/2023 23:47,26/08/2023 23:50,26-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
68f63933-7046-45ca-aa72-a666a8beea88,Inbound,Refund Related,Refund Enquiry,,dfea3dba-4956-462d-b72b-8ba96b10bfeb,,26/08/2023 19:00,26/08/2023 19:03,26-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
5502adad-26a9-4ff4-a644-77123775f8e0,Inbound,Returns,Missing,tydm,b4db8054-457c-4dda-9e4c-ddcf0f34bd52,,26/08/2023 16:15,26/08/2023 16:16,26-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
eba1b5c8-644c-4df7-b3b0-b39f5a9a150a,Inbound,Returns,Reverse Pickup Enquiry,"Everything is nice, but pickup of the cancel order should be more fast ",c6a224a8-a703-4c94-8fdd-66e4d53f7ae4,,26/08/2023 09:13,26/08/2023 12:19,26-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
98a81862-b330-427e-b6d0-d2d910dbd828,Email,Returns,Fraudulent User,the call duration was 37 min Please reduce this time,3b9ea3f3-c16e-4f8a-a8b3-70d6192e9588,,26/08/2023 20:46,26/08/2023 20:47,26-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
cbe7ba44-6494-45e0-b650-d4f0f5cfc781,Inbound,Order Related,Delayed,,eb70ee62-6ca8-4f45-92c5-cbb85b83ff6f,,26/08/2023 11:15,26/08/2023 11:17,26-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
4ef24641-ebed-4398-b62c-326ec63e6706,Email,Shopzilla Related,Shopzila Premium Related,,ad720fff-4dfb-496b-9d77-06a59c4f3a24,12/08/2023 21:04,26/08/2023 13:27,26/08/2023 13:28,26-Aug-23,AURANGABAD,Home,349,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3d37103c-2e5e-4208-82e7-0ac0771632a3,Inbound,Returns,Return request,My issues resolved ,d683931c-fd3c-48ec-840d-c8326a4ecde2,20/08/2023 20:23,26/08/2023 15:39,26/08/2023 15:42,26-Aug-23,JALAUN,Electronics,999,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
789fbee3-de39-4164-b9e9-f5f96ff2171e,Inbound,Order Related,Seller Cancelled Order,?? good,751cb71d-097a-4d9e-9816-77bd1506fdfd,,26/08/2023 08:49,26/08/2023 08:50,26-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
b22eb4fe-fce7-453a-bfc5-a767d5a6d3af,Inbound,Order Related,Installation/demo,,f390ba41-797e-443e-8649-fe0d0e82ec8e,,26/08/2023 21:27,26/08/2023 23:17,26-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
7b43854e-eb63-46b9-9728-bd6751fd31d7,Inbound,Returns,Fraudulent User,Good ,b7a20953-4388-405c-b28d-e143d6b1ecc0,,26/08/2023 20:55,26/08/2023 20:58,26-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
0f943b36-82b3-4645-83d3-3889fefa7062,Inbound,Payments related,Online Payment Issues,,6cfb7001-6c35-4929-98ad-fb661c0e5a56,,26/08/2023 12:54,26/08/2023 12:56,26-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,3
ab75c4e7-798c-407b-bbe7-11472d8116e9,Inbound,Returns,Reverse Pickup Enquiry,,fc240555-7e77-4d75-a2fe-c086f9268015,10/08/2023 13:46,26/08/2023 09:46,26/08/2023 17:15,26-Aug-23,LUCKNOW,Home,241,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
8a55e433-9fef-4670-8990-3fc08b5cdee2,Inbound,Returns,Return request,,4b93c9d3-55ab-41ea-b002-4d9b5e5f34b7,,26/08/2023 14:26,26/08/2023 15:19,26-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d9a30cde-4d30-4386-ad46-350f61953f78,Inbound,Feedback,UnProfessional Behaviour,,eb345b04-0a9d-4beb-bfa9-7f6edb990348,14/08/2023 00:12,26/08/2023 07:41,26/08/2023 07:42,26-Aug-23,DAUSA,Electronics,599,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
a0e70088-6907-42ae-a5b8-df0a36a9b082,Inbound,Feedback,UnProfessional Behaviour,Dilivery boy content number is important for customer ,5699fb84-9c1c-4f19-af97-4fbdae852c1f,,26/08/2023 19:25,26/08/2023 19:35,26-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
cc9bb13f-cb1e-4c8c-9b16-a60dda615f17,Outcall,Returns,Reverse Pickup Enquiry,,a09c1c4d-a37b-4eca-8bf0-750bfcb31b2c,,26/08/2023 18:00,26/08/2023 20:00,26-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
3b105975-78cd-422e-8687-acdbb3fb6247,Inbound,Order Related,Invoice request,,7123bbcf-59eb-4021-b030-76eaae66eef7,,26/08/2023 01:08,26/08/2023 01:11,26-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
19e4b6ab-80bc-4f4a-a10a-a924b4c83c7c,Inbound,Returns,Reverse Pickup Enquiry,,b2167cb8-de16-4bfb-972c-f539c2bd6c82,03/08/2023 19:10,26/08/2023 18:26,26/08/2023 18:31,26-Aug-23,HALDWANI,LifeStyle,1064,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
6d8c3789-b227-4bcc-97db-d448c1f4ab85,Inbound,Returns,Reverse Pickup Enquiry,Missing the product ,3f9c7b17-e6f1-4e9f-aeb2-f83a7f62378e,,26/08/2023 18:49,26/08/2023 19:06,26-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
707037ec-136d-4df4-957d-0ac05cbe9700,Outcall,Returns,Reverse Pickup Enquiry,,04d3a17c-1f52-4aa3-86ff-077be912ad83,,26/08/2023 18:44,26/08/2023 18:50,26-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
82dfcdc3-5939-4de2-851f-d546cfe853ee,Email,Returns,Fraudulent User,,9f2484db-995a-4a05-b340-22f3ce55735b,,26/08/2023 17:43,26/08/2023 17:44,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
3642895b-b8e3-43c1-bae7-8a729b80f061,Inbound,Returns,Reverse Pickup Enquiry,Good ??,6ebe22e7-05f3-4c33-ad49-c4f89cf264a4,,26/08/2023 14:38,26/08/2023 14:39,26-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,3
09747567-36f4-4229-84e2-8697914d64d5,Inbound,Returns,Reverse Pickup Enquiry,,ad1a3899-699e-4704-a7b4-c27096c15ba2,,26/08/2023 08:33,26/08/2023 08:35,26-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
73f4dbf2-d967-4971-9944-cdf9a74abf7b,Outcall,Cancellation,Not Needed,Very bad service providing Shopzilla,16339749-de05-4773-845b-0a6365153d4d,18/08/2023 11:27,26/08/2023 10:54,26/08/2023 11:01,26-Aug-23,MADHUBANI,Books & General merchandise,974,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
68958c7f-467b-4a93-ad74-4ba00b32f05a,Inbound,Returns,Reverse Pickup Enquiry,,7dcc61dc-8a87-4298-a1fc-612ae558a528,04/08/2023 19:56,26/08/2023 19:31,26/08/2023 19:32,26-Aug-23,SASARA,LifeStyle,709,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
df0d76f8-c587-493c-a871-aff1409a2d20,Inbound,Payments related,e-Gift Voucher,Issue not resolved,137a95e4-2f6e-4e77-88e1-c7579586fc49,,25/08/2023 22:26,26/08/2023 00:35,26-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
07750e63-cae7-4296-9ec1-d2f5db77b85f,Inbound,Returns,Return request,,81a8ef81-5ed1-469e-b968-97ca12114c93,,26/08/2023 18:45,26/08/2023 19:09,26-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
3d5fa601-880c-4fc0-a4ea-61b9efe8897d,Inbound,Returns,Reverse Pickup Enquiry,,af38b6bd-b366-4f7f-955f-870c3357e209,14/08/2023 15:58,26/08/2023 07:10,26/08/2023 07:13,26-Aug-23,LORMI,Home,385,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
fcf82699-84c4-4dca-8254-5fae576a0c09,Inbound,Returns,Fraudulent User,,8d692389-5b8e-4692-ac35-f3a38d27734b,,26/08/2023 22:08,26/08/2023 22:10,26-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
8caa07b3-8928-4080-887e-8068ac9bf4ab,Inbound,Payments related,Billing Related,v,a8631f12-8cc2-43ef-bb32-5929ff72877a,,26/08/2023 19:42,26/08/2023 19:44,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,3
e32f9532-303b-4b81-8395-e8eeae1811ed,Inbound,Order Related,Delayed,,9b778aef-937f-4de7-85fb-5c5a6a37d184,,26/08/2023 17:32,26/08/2023 17:35,26-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
5e596038-0564-4a87-aa45-3d3746491cb8,Inbound,Returns,Reverse Pickup Enquiry,,e608698b-8fe9-494b-a160-37fca2822ec1,,26/08/2023 15:55,26/08/2023 15:58,26-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
56942e86-630e-4d5c-88e4-fd6811b212f0,Inbound,Returns,Missing,,26b712e5-21dd-4c3c-8ad5-6f8766e9eb2e,,25/08/2023 17:32,26/08/2023 08:49,26-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
6fa4b9a7-4d6f-44ca-a9c1-9fbcbee40d7e,Inbound,Returns,Reverse Pickup Enquiry,Call,d860e094-dee3-4ee6-ab4b-a8357321b04d,,26/08/2023 20:01,26/08/2023 20:37,26-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
87dba89c-04e5-4b51-b696-c0db758d4588,Inbound,Order Related,Delayed,Ok,8adc7c15-0bcb-43d5-9120-384f60b25fa4,,26/08/2023 22:53,26/08/2023 22:59,26-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
bad30508-f293-479a-a2d4-23f476f61896,Inbound,Returns,Reverse Pickup Enquiry,,faccc0cd-208d-430b-9832-692270b5eb02,,26/08/2023 23:09,26/08/2023 23:13,26-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b9545122-372c-485a-8712-bf58774dcc51,Outcall,Returns,Reverse Pickup Enquiry,,129f4670-4ef0-403b-9221-f0e5198ddf39,,26/08/2023 17:02,26/08/2023 17:34,26-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
ae4750d7-acce-42bc-8784-8126d69acc18,Inbound,Returns,Reverse Pickup Enquiry,Very good behaviour,3ce771d7-b65b-49cb-8dc7-891d5c5a7d3b,,26/08/2023 14:55,26/08/2023 14:57,26-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
09701d21-7e7e-4e29-9321-2090d65c407e,Inbound,Order Related,Delayed,,6b0bb84b-61e3-41a8-8898-fab7dff2fbec,20/08/2023 19:14,26/08/2023 13:49,26/08/2023 13:51,26-Aug-23,PUNE,Electronics,899,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
5a763b18-9ca1-4b01-b8f4-6bfafec38697,Inbound,Refund Related,Refund Enquiry,OK,a48d0700-4839-433a-9e17-24dbffe177a9,,26/08/2023 18:45,26/08/2023 19:23,26-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
41184f8f-0571-461d-972c-4aa14a290c24,Inbound,Returns,Wrong,Describe your products & company details more accurate ,232ee1fb-904b-4207-ac9a-72aa46ae7e25,,26/08/2023 11:16,26/08/2023 17:18,26-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
da7b1e64-fcc9-45ea-a227-40e95d7c3074,Inbound,Returns,Reverse Pickup Enquiry,Good ,800310e5-13f6-4a5b-9c99-901fc2ab3714,19/08/2023 09:04,26/08/2023 17:33,26/08/2023 17:37,26-Aug-23,VARANASI,Affiliates,140,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
f81fcc56-831f-45aa-918b-80b27ae6ea7c,Inbound,Returns,Missing,,6462d019-b410-4592-9729-dcd5b34babe4,17/08/2023 12:04,26/08/2023 08:56,26/08/2023 08:56,26-Aug-23,PADRAUNA,LifeStyle,499,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
aea42cdd-0839-4ae2-9b0f-56b6101c2b7b,Inbound,Order Related,Order status enquiry,Not bad ,e646f7f8-5c3d-4763-b181-1a13baa562b1,22/08/2023 18:25,26/08/2023 18:56,26/08/2023 18:58,26-Aug-23,BARABANKI,Mobile,23999,,Megan Preston,Emily Yamashita,John Smith,>90,Split,1
762b84b1-59e3-4324-9f1c-5d370807c91b,Inbound,Returns,Return request,,b6aa7872-1981-446a-8ddd-ac8f4e051670,,26/08/2023 18:14,26/08/2023 18:15,26-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
c6b4ada1-84a1-4d7c-bedf-32cf89b0ede1,Inbound,Returns,Fraudulent User,Your return policy is so cheap ,eb9aa0b0-221a-4e8f-914f-e50f758fd4d3,,26/08/2023 08:49,26/08/2023 08:50,26-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
f3649aa8-ddeb-4d6e-992d-e3783648f689,Inbound,Order Related,Order status enquiry,,5ba1aa3b-7be0-4ca4-9345-645c87d1f72a,,26/08/2023 08:00,26/08/2023 08:10,26-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,2
ea74d201-5255-4ade-b59b-fa9d79831c51,Inbound,Shopzilla Related,Signup Issues,,78a2e5a1-bc41-427f-bf65-0e63d8804ef3,,26/08/2023 00:52,26/08/2023 00:53,26-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
0d836145-7dd3-40c7-bf39-726d4677e2da,Inbound,Returns,Reverse Pickup Enquiry,Not solution ,83d8f020-34fb-4b03-affc-eb5835ac9ee1,,26/08/2023 09:59,26/08/2023 10:07,26-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,2
8b2e085a-bad6-4945-aeb9-ab2bb9a8b4cf,Outcall,Order Related,Order status enquiry,Good ,1497f000-3474-4051-bd50-e77b8616681d,,26/08/2023 14:31,26/08/2023 14:35,26-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
c9fe0eef-e86b-4a6c-897a-fc4f6863aa07,Outcall,Returns,Reverse Pickup Enquiry,,397ee677-fc46-41ec-a954-26421b8d458b,,26/08/2023 18:49,26/08/2023 19:12,26-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
9ec2cb3e-f37d-4b05-949b-fed3dea103b7,Inbound,Cancellation,Not Needed,,dd8ba8dd-feac-491b-aab5-17b9c8f9deb9,,26/08/2023 23:39,26/08/2023 23:41,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
322eb64a-7be7-489d-a2b4-419a25c7eeef,Inbound,Returns,Reverse Pickup Enquiry,,27bd1cb2-b2a1-474f-a768-70b5209226e6,,26/08/2023 07:27,26/08/2023 07:30,26-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c6db6e36-20da-4f6e-aea9-976c19198ec1,Inbound,Returns,Reverse Pickup Enquiry,Please focus on delivery agent to resolve issues immediately & Avoid delay in resolution ,8593575e-7a60-49c0-9322-624fbec3e11b,,26/08/2023 07:14,26/08/2023 07:34,26-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
f8126ca0-8490-4e5f-8ed5-75bb4c46e119,Inbound,Returns,Reverse Pickup Enquiry,Very good,c71e1e6e-d3d0-4c57-8caa-76e1d6a7ad92,,26/08/2023 21:48,26/08/2023 21:52,26-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
77ba644b-32a9-44df-a546-6d3c266d97dc,Outcall,Returns,Reverse Pickup Enquiry,,bd3c73c3-1d5a-471d-a789-05e444e0546e,,26/08/2023 15:37,26/08/2023 15:39,26-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
1916972d-0015-4f29-ac4d-b8c7a0ad4b88,Inbound,Returns,Reverse Pickup Enquiry,Thanku so much mam ,a6a84cd1-4d10-4b48-a1a9-e23d90260b32,,26/08/2023 12:48,26/08/2023 12:48,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
f0f807d5-47c9-4069-8ff7-e4db4f3f1b67,Inbound,Returns,Reverse Pickup Enquiry,Happy,458b5bce-e66d-4aef-b05f-fc557089a0f4,,26/08/2023 07:44,26/08/2023 07:47,26-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
1789f7d1-1f8d-4747-90c4-850b01524977,Inbound,Order Related,Installation/demo,Provide return services ,66d19dba-de2c-41ba-9a3a-a5d2f0e63419,,26/08/2023 01:58,26/08/2023 14:34,26-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
58fc8a46-5215-43d6-bd48-4480d348acb7,Inbound,Shopzilla Related,General Enquiry,Please make sure that customer care excutive have enough knowledge to solve customer problem.,5b9f40b9-a4c4-4c9a-aa8c-467739bef4c8,,25/08/2023 19:26,26/08/2023 03:28,26-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
5ed8bdf8-d0ac-442f-b3d9-8ce98a1b8da1,Inbound,Feedback,UnProfessional Behaviour,,29b73502-b157-45fd-9659-691982badf18,,26/08/2023 16:50,26/08/2023 16:59,26-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
28c2bbb8-1e98-4ecb-8eda-a75ea81d91bf,Email,Refund Related,Refund Related Issues,"I get satisfaction from the talk of the executive, he also makes a lot of efforts, but I don't know why Shopzilla is not providing the refund, I am tired now so please kindly provide my all refund ammount ",40c057ad-6e12-4a94-86db-d75f520cc92b,,26/08/2023 22:26,26/08/2023 22:27,26-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
9d3349db-45de-4226-8b74-2fc67ed36ddc,Inbound,Order Related,Order status enquiry,Good  customer support ,4a48976c-ff27-45eb-aaca-fd13cae628d8,18/08/2023 16:17,26/08/2023 07:26,26/08/2023 07:27,26-Aug-23,SIWAN,LifeStyle,241,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
6a7d675a-7e5b-4224-8b86-fd26cc5cd356,Outcall,Order Related,Order status enquiry,,d994058b-4b94-4ed6-9066-91ae7a8585ed,,26/08/2023 23:00,26/08/2023 23:05,26-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
6838ec7f-568b-4f10-b9c2-8d73bca50618,Inbound,Returns,Product related Issues,,365f9b54-eff7-4863-8507-534e07ecae47,,26/08/2023 21:12,26/08/2023 21:14,26-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d17b78a8-8d16-42cb-8acb-05ee4a294725,Outcall,Returns,Reverse Pickup Enquiry,,dbec8123-d660-41a9-b884-b468427eace1,,26/08/2023 15:00,26/08/2023 15:02,26-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
b716defd-8e45-447a-9474-f6eb03fdf222,Inbound,Returns,Reverse Pickup Enquiry,,9d7af908-468d-4795-8bfb-864d205ad942,,25/08/2023 18:16,26/08/2023 14:50,26-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
c571374a-9e89-42f7-9b3e-1694add1d67b,Outcall,Returns,Return request,Nh,2a6c95d6-07aa-4b91-8c1b-85af6fce67a2,,26/08/2023 18:39,26/08/2023 22:22,26-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
31c3293f-58f7-48aa-a854-6b7769477516,Outcall,Returns,Return request,,3b1dd9ef-1860-40b9-be23-acd28a786958,,26/08/2023 13:22,26/08/2023 13:25,26-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
2731f1dc-263f-4f85-a97a-d7c8ac326101,Inbound,Returns,Reverse Pickup Enquiry,5,46b6be0e-94bc-4665-87f4-9132afef8b21,,26/08/2023 17:19,26/08/2023 17:20,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
6f207cdb-b329-460e-92d2-d6f7111e1d2f,Inbound,Order Related,Order status enquiry,Very good ,be2a27f3-1de7-4996-8f9a-612af88c4345,,26/08/2023 21:40,26/08/2023 21:40,26-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
33c5b5f8-7546-4f84-b85c-208a1cfd447a,Inbound,Order Related,Delayed,Excellent ,f325b379-6ae3-4cc4-b605-f357b73ecf1e,21/08/2023 10:43,26/08/2023 13:19,26/08/2023 13:36,26-Aug-23,CUTTACK,LifeStyle,299,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
0f602aa8-abf4-4793-851c-b1a25d3e524f,Outcall,Product Queries,Product Specific Information,,18428f27-3521-4733-9d4b-8f185d7efe71,19/05/2023 11:02,24/08/2023 16:24,26/08/2023 14:13,26-Aug-23,GURGAON,Electronics,1999,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
86a8de2e-1946-406b-a112-9cb0f6e2c6c3,Inbound,Returns,Reverse Pickup Enquiry,Nice ????????????????????,2d2c7bf4-b05a-40e9-9b2a-c306724f9d73,,26/08/2023 20:50,26/08/2023 20:52,26-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b0d47a20-cbc0-4e1b-9ceb-c2800a51e14e,Inbound,Returns,Return request,Good ,89ef9c21-b6f3-4c8b-8313-bf3145d69696,,26/08/2023 21:35,26/08/2023 21:49,26-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,3
199b5b0c-add8-4c45-8ad9-7e698132ab94,Inbound,Product Queries,Product Specific Information,,09762d53-6c73-4553-abee-6dce4bcc68bc,,25/08/2023 19:29,26/08/2023 10:58,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
902c578a-d70c-483a-9e30-37ef65c2053e,Inbound,Order Related,Installation/demo,  executives timely attended the fault and fixed my issue. Happy with the service provided.,25ccc2c0-3746-45e3-bdc9-658a34b8a867,14/08/2023 12:15,22/08/2023 17:12,26/08/2023 16:26,26-Aug-23,CHENNAI,Home Appliences,96,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6ad27149-b3f3-41ba-973e-e2e23b9cbc0a,Inbound,Payments related,Online Payment Issues,,d3062c6d-3ef9-47c9-bea2-74ab703c9fff,,26/08/2023 22:16,26/08/2023 22:16,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
1288fa53-c39d-4f24-ada5-64a54154d1eb,Outcall,Returns,Reverse Pickup Enquiry,,990b82ac-cccb-4cef-b23b-47bd3780436c,,26/08/2023 17:34,26/08/2023 21:44,26-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
d6347ab4-e179-4005-9c6e-fff75e3c96bb,Inbound,Returns,Technician Visit,,baa082f2-9df7-4c24-9ffd-f572f4d4ca7d,,26/08/2023 14:03,26/08/2023 14:13,26-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7d3afda4-221c-407f-b0fe-94ef525a72c1,Inbound,Order Related,Order status enquiry,,a778b9ea-06e4-403d-b19c-fd4681d6c621,,26/08/2023 16:14,26/08/2023 16:16,26-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e9aa41b3-1f72-4678-a8ee-0915d53d84b0,Inbound,Returns,Exchange / Replacement,5 rating de to   but   aata   hai product knowledge to hai hi nhi didi ko baar baar batane par samjh hi nhi ata kya concern hai customer ka aur KNE ko call transfer krne ki   nikal Li ab   negative rating nhi dega customer to   aap hi batao TL   aata to TL   nhi hai aata hota to team   share krte aise product knowledge achhi hoti team khair koi TL bnne ke baad alg hi attitude me rhte ho tum log ,ec4318e2-f625-4c1b-8eec-94a24cbe7107,,26/08/2023 22:13,26/08/2023 22:20,26-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
172de08e-5533-4088-ab22-f6a9a4425e99,Inbound,Refund Related,Refund Enquiry,Good experience,f6983da6-352f-41c6-b70c-884065938673,,26/08/2023 07:26,26/08/2023 07:29,26-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
d5975b44-6587-4265-9228-616a9ee7897d,Inbound,Product Queries,Product Specific Information,ASIFKHAN,c05f6292-330a-4b27-af5a-c2a5e8ed9b93,,26/08/2023 09:04,26/08/2023 09:11,26-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
0fd0906c-27a7-40b6-a111-662eeb4a6ebe,Outcall,Shopzilla Related,General Enquiry,,43efcf57-b010-4be3-b610-bb58cd28b5af,,26/08/2023 13:58,26/08/2023 18:58,26-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
498a92e8-3d10-4d53-8ba3-fb11d6803594,Inbound,Order Related,Delayed,,c5248cea-4f86-45fb-89b7-78427a320a9a,14/08/2023 20:58,26/08/2023 14:56,26/08/2023 15:05,26-Aug-23,PORVORIM,Books & General merchandise,2274,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
2fae883d-e0f4-4a02-bb75-27cefe3f7130,Inbound,Returns,Missing,Satisfied ,e4cfc460-1883-4984-8a5a-7728ded41b6f,,26/08/2023 13:04,26/08/2023 13:56,26-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
68b9e32d-72c7-478a-a659-89449ac268ae,Inbound,Shopzilla Related,Shopzilla Rewards,Very good conversation. Thank you ?? ,ed8659bd-a15f-41c0-bebf-d95d7367bbe0,,26/08/2023 00:57,26/08/2023 01:06,26-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fe967208-8c02-42e4-8c9d-2b94c5c3dab1,Inbound,Product Queries,Product Specific Information,,6f3b5d01-3d57-4ab0-a438-1a2f46092d8a,,26/08/2023 11:24,26/08/2023 11:27,26-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
36d7fcbd-595c-48e6-aff3-1c1d6504d6dd,Inbound,Shopzilla Related,General Enquiry,,9dac02d2-9f41-40f4-a1d9-db516d47dbed,,26/08/2023 16:09,26/08/2023 16:23,26-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
b107502e-4f26-4a49-a7c6-1bf88f8a722a,Outcall,Returns,Return request,Support member was helpful however i asked her to change the pickup address while create the return but looks like they selected the same address as delivery. My concern was not resolved ,07ffce0c-fcb7-4dc8-aadb-f722d6e775c3,,26/08/2023 22:36,26/08/2023 23:00,26-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c7f178ac-8a99-48b3-9b13-77bf743920c2,Inbound,Payments related,Online Payment Issues,,dc552645-382c-4155-ae8f-0f435ccbb714,,26/08/2023 23:22,26/08/2023 23:25,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
2c40d30e-c05d-45a0-8117-1b2d71fa7521,Inbound,Returns,Return request,,0361e9f2-6519-492e-8999-b8ee32a72c77,19/08/2023 15:21,26/08/2023 10:45,26/08/2023 10:47,26-Aug-23,GHAZIABAD,Electronics,1899,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,3
ea8e9db1-a709-4637-a205-ec5e5b7191e5,Inbound,Shopzilla Related,Shopzila Premium Related,,d63c6122-ad57-449e-81ef-2f25668c2b56,,26/08/2023 19:11,26/08/2023 19:24,26-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
e5669c33-e371-4a6e-8eb7-6f216f07bd52,Inbound,Returns,Reverse Pickup Enquiry,Via the communication you can solve my issue but I must beg Shopzilla representative an officials plz don't make this type of inconvenience this may bother the customer as well as you..plz must check ?? the box properly before delivering it to customer that his product is in proper condition or not regarding size or  any other problem he/she may not have to face..Becoz the trust we do on my Shopzilla always be made.Thanks you for support ??But I kindly request to you resolve my issue as soon as possible.,132f8ed0-f75a-443e-98e8-e582ee6b07de,,26/08/2023 12:53,26/08/2023 12:56,26-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
09d8fdb1-ad72-430b-8029-5d11a238ec91,Inbound,Order Related,Seller Cancelled Order,Good product ,ff8e79f4-0332-4dcf-9816-20dd4b7fce8a,,26/08/2023 19:30,26/08/2023 19:36,26-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
0898cb09-8ec4-4c07-9b13-569f8fed4614,Inbound,Shopzilla Related,General Enquiry,,b3c62a7e-33de-4f96-9fd5-8f0d9745ca45,,26/08/2023 17:33,26/08/2023 17:42,26-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
110c9b67-de03-4785-9c33-5a4f3efc9f61,Inbound,Returns,Reverse Pickup Enquiry,,37461ebb-57c3-434b-81b6-d0f5dd772d48,,26/08/2023 14:19,26/08/2023 14:27,26-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,4
cf0449b2-fd87-4664-aced-946ed2848d62,Inbound,Returns,Reverse Pickup Enquiry,Kindly pick up the return on time,b97106fa-0b4d-4bff-9809-3ba6c548d290,11/08/2023 11:29,26/08/2023 16:24,26/08/2023 16:25,26-Aug-23,PUNE,Books & General merchandise,399,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,2
c8da59e5-2661-4f15-8f4b-310c4a61f342,Email,Feedback,UnProfessional Behaviour,No knowledge about problem solve.,63d7cd72-8393-4ae5-a0e1-b267588c3aab,,26/08/2023 15:49,26/08/2023 15:49,26-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
bed5d08b-0b16-4f48-b23f-d4c2d6340b74,Email,Order Related,Delayed,,f8593d2d-8485-4002-8660-2905b8a8768d,22/07/2023 10:13,26/08/2023 11:59,26/08/2023 13:27,26-Aug-23,BODELI,Home,160,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c1771858-81a2-47ed-a0f6-35c13f5092ce,Inbound,Refund Related,Refund Related Issues,Please try fast to solve any issues ,e1a85781-5743-4062-b05f-d3ad0fe02102,19/08/2023 16:06,26/08/2023 07:12,26/08/2023 07:12,26-Aug-23,BIHAR SHARIF,Mobile,31999,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
72936181-fd67-4daa-bf0b-98a98f7f3d1c,Inbound,Order Related,Delayed,Good job,fdaab796-e024-40c0-8f4e-a98ca33af541,19/08/2023 14:48,26/08/2023 20:14,26/08/2023 20:16,26-Aug-23,HYDERABAD,Electronics,229,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4dbf8f51-76a4-42ae-886f-9beae2311b4b,Outcall,Order Related,Order status enquiry,,8c62bd6a-9d66-40f7-9b67-d0a0c93b1a3f,,26/08/2023 11:16,26/08/2023 12:04,26-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
83493ceb-b9f4-4f58-9386-7e8574a9ae59,Inbound,Returns,Reverse Pickup Enquiry,best conversation ever ,3741d3c1-fb45-4c86-b1c7-6f5d8bbd06bb,,26/08/2023 19:47,26/08/2023 19:49,26-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
454872be-4ca8-4777-bf73-32bc018a4943,Inbound,Returns,Reverse Pickup Enquiry,,6e35e2db-ab35-4803-8829-9068c02049c2,,26/08/2023 15:49,26/08/2023 15:55,26-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
bf332713-50e5-4464-a02a-2405b65a8b71,Inbound,Order Related,Invoice request,,62ea1bc8-b211-4563-9288-5176ad6c0882,,26/08/2023 20:23,26/08/2023 20:26,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8bb90e33-315d-40e3-9db4-135183929a1e,Inbound,Returns,Reverse Pickup Enquiry,Be a Trust worthy ,b44baa72-ed55-4898-aaca-c20ecaa1e69a,,26/08/2023 21:06,26/08/2023 21:12,26-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,3
e7fe8b33-a1de-46fd-a50b-a9bcf4d4288d,Inbound,Returns,Reverse Pickup Enquiry,Support very awesome,fa60ec7d-6b58-4c8e-a012-098f0f2a7e46,,26/08/2023 22:33,26/08/2023 22:49,26-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
d223e061-4d40-4701-b928-0a5aa41287d0,Outcall,Returns,Reverse Pickup Enquiry,Very bad experience ?? ,b49c4f21-fdb6-44ee-ac38-3e64c7e0bf66,12/08/2023 15:25,23/08/2023 17:56,26/08/2023 15:12,26-Aug-23,MAINPURI,LifeStyle,260,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,1
573c734c-4603-4600-9bc8-703f214a4bd2,Inbound,Returns,Reverse Pickup Enquiry,,2a69dee3-546b-4893-a097-f92dbc209531,11/08/2023 18:32,25/08/2023 16:12,26/08/2023 12:05,26-Aug-23,PATNA,LifeStyle,1499,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,1
70870405-ac60-4e6b-b72b-b3f75ac54d4a,Inbound,Product Queries,Product Specific Information,,e85341c8-eabb-4e6e-b7c5-501f1c0e1e26,,26/08/2023 13:36,26/08/2023 13:45,26-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
53cb3dea-84ba-4636-9c46-0e917e7c4028,Inbound,Returns,Fraudulent User,,c4432451-a0a2-4daa-a0b3-de3dea25b2ab,22/08/2023 12:21,26/08/2023 19:09,26/08/2023 19:09,26-Aug-23,TIRUPUR,Books & General merchandise,434,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b4a3e2d8-3126-47be-96bb-b308848cfb48,Inbound,Returns,Reverse Pickup Enquiry,,4cd4f958-1448-440f-8626-8432b4082a2e,,26/08/2023 23:32,26/08/2023 23:38,26-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7fca9410-1fa5-4042-837f-f00b665945ec,Inbound,Returns,Reverse Pickup Enquiry,The product was damaged however according to the policies I neither got a refund nor got a replacement,9293c6c5-b42c-48fc-94c1-d0d7666e450d,,26/08/2023 19:12,26/08/2023 19:24,26-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
b3729b4e-5f6c-4b7e-81ca-82b196808089,Inbound,Order Related,Delayed,,5111583e-9e94-4a5c-b34f-24d1d8924ea7,20/08/2023 23:51,26/08/2023 20:17,26/08/2023 20:26,26-Aug-23,DHARWAD,Home,445,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
243f0937-da09-4221-ae58-b040e36022ad,Inbound,Product Queries,Product Specific Information,Very good experience ,c63f7d35-6641-4a06-acbe-753aba8025ac,,26/08/2023 21:15,26/08/2023 21:15,26-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
d4ba986d-7bf3-4f4b-a532-c41741c87ee4,Inbound,Refund Related,Refund Enquiry,,cebc807b-baab-4131-8659-83692ec0966d,,26/08/2023 22:09,26/08/2023 22:12,26-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
2d301ff7-3569-433c-a95d-2ad5aad6b606,Inbound,Returns,Reverse Pickup Enquiry,,21616970-d1ce-4015-9edf-244bd230247a,,26/08/2023 19:51,26/08/2023 19:52,26-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
5e6788b0-7625-4194-a22a-a5da11a758b1,Inbound,Returns,Reverse Pickup Enquiry,,4d3e7134-76a2-4ec3-aed8-25420b4b3c40,10/08/2023 10:30,26/08/2023 20:49,26/08/2023 20:51,26-Aug-23,DHENKANAL,LifeStyle,372,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
e85abfd2-f8b9-42b5-9941-2c70003f3a3c,Inbound,Returns,Reverse Pickup Enquiry,,bf7f8b29-5059-4459-b610-10ebb94be013,,26/08/2023 23:16,26/08/2023 23:33,26-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4b837c6c-59ff-4ab2-bb93-dca0a304f182,Inbound,Returns,Technician Visit,,8bf85eb7-b643-45af-b9a0-7e35e49c6928,,26/08/2023 20:58,26/08/2023 23:23,26-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ae51729f-41b3-4c7c-b106-b666c1234458,Outcall,Shopzilla Related,General Enquiry,Good ,cdc7416d-1909-4447-858d-276a5b4e13db,,26/08/2023 19:43,26/08/2023 19:52,26-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
a9ed0001-5735-468c-93cb-d493d989a367,Inbound,Refund Related,Refund Related Issues,,f1f9e4f0-e510-4080-8759-14872e8d8709,,26/08/2023 19:20,26/08/2023 19:35,26-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
ef953e64-e62d-4400-85ac-ccb5f354bba9,Inbound,Product Queries,Product Specific Information,No,a7e97252-491e-497a-a4d0-626e7480c850,,26/08/2023 12:32,26/08/2023 12:35,26-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,1
a2ccaf30-6e54-467a-8d4b-e8bb9a298143,Inbound,Product Queries,Product Specific Information,,8228febb-05f3-4b38-83a1-705a0f1efd00,,26/08/2023 21:05,26/08/2023 21:09,26-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
299218f7-ccad-4703-aaaa-46f92bc3f0c2,Inbound,Returns,Reverse Pickup Enquiry,Executive have surety me he will be resolved my issue on immediate basis.,bbca1f04-a151-41d6-b39f-c23df575c9ed,,26/08/2023 19:18,26/08/2023 19:28,26-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7c58017b-1b56-4771-9fed-47bf3ab2c2f1,Inbound,Order Related,Order status enquiry,We had a good conversation,7591de8d-ff1c-4037-b675-293b0f81a8ff,,26/08/2023 18:45,26/08/2023 18:46,26-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
74079fdf-2206-4c88-83c9-c82d87507962,Outcall,Returns,Self-Help,Good service for ,f2f3d774-0265-465c-bb84-b2e8a91ee030,,26/08/2023 15:01,26/08/2023 15:05,26-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
36e71be4-d590-488c-9458-b0c761b2a6f0,Outcall,Order Related,Order status enquiry,,b60255f7-bd9c-4342-9187-c9208c0986ce,,26/08/2023 10:09,26/08/2023 10:15,26-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
b77caed8-f925-40ab-8dca-b8dfde3cc755,Inbound,Payments related,Payment related Queries,,00fce3e3-05bc-4e44-bce8-71bfbca6e798,,26/08/2023 13:05,26/08/2023 13:10,26-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,1
9dbf5281-99d6-40d4-b23e-c4dc9afaa4c4,Inbound,Product Queries,Product Specific Information,,a26796f7-f77a-475e-ac7b-5179b9240355,,26/08/2023 20:44,26/08/2023 20:50,26-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
62029676-d50a-43a5-a24a-f82be5b4447a,Inbound,Product Queries,Product Specific Information,,419e1ab9-8ba0-4d37-ae82-bf37aec43e7d,,26/08/2023 17:31,26/08/2023 20:37,26-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
73b31fc7-1197-4fd8-afe8-bd0c0b1aadba,Inbound,Shopzilla Related,General Enquiry,,05138da7-6160-4841-ba92-c5db1a52b883,,26/08/2023 11:19,26/08/2023 12:00,26-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
7ed26513-ff18-4668-a07b-124bf3248127,Outcall,Order Related,Priority delivery,Very good customer support,908e895f-0f21-46b0-a5a9-bb0db2694214,,26/08/2023 10:42,26/08/2023 10:45,26-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6f4d3dff-1582-4af8-bfcf-eea93dd6409d,Inbound,Order Related,Delayed,,b5dc96d7-c78d-4658-b2fe-2738d1fd9ae9,,26/08/2023 08:31,26/08/2023 08:34,26-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
eb98faef-e4a0-47b5-a4f7-2d342b6e21fd,Inbound,Returns,Reverse Pickup Enquiry,,a4a836b3-1891-449b-8e25-7f21fd50104d,,26/08/2023 14:24,26/08/2023 14:36,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
d1027067-009e-48d0-8785-4fbd428bcdb3,Outcall,Order Related,Order status enquiry,,7108f2bb-5282-4e61-80fa-d9049a904458,,26/08/2023 19:16,26/08/2023 19:46,26-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
8b3a82ad-c713-44f3-9717-f4d338bbb14e,Inbound,Shopzilla Related,General Enquiry,,51f1903e-76cc-4ff6-b489-883723a88c0e,,26/08/2023 20:55,26/08/2023 20:57,26-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,5
eac9c2f4-eec4-47b6-8928-6ac04c4904b4,Outcall,Order Related,Delayed,,1f617197-bb39-44ed-a20e-5492db4db615,,25/08/2023 21:17,26/08/2023 14:06,26-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,2
7d8216fb-9085-4076-827b-bf8c898e7d83,Inbound,Returns,Reverse Pickup Enquiry,,3540e36a-831e-4b13-938b-c5c95e420bad,,26/08/2023 21:14,26/08/2023 21:38,26-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
223b4f3d-5d31-45fe-be7e-63d4f9c9b44c,Inbound,Order Related,Invoice request,,7a065395-32db-4949-9577-9c475132670e,,26/08/2023 19:32,26/08/2023 19:34,26-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9c538200-b576-465b-878e-5b7ac937cc6b,Outcall,Returns,Missing,If product not received then build a policy of availing the product to customer rather triggering a REFUND of the amount. This will create more trust and faith of customers towards Shopzilla. This hassle-free process will reduce the pain of going through the settlement procedure and again ordering the product from Shopzilla. Please build this policy ASAP.Regards ,c69e4b9f-2051-4254-87d9-a5a0f1190a29,,26/08/2023 17:00,26/08/2023 17:08,26-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1ab79ab0-28e9-4180-b52f-e78f42dbe6b9,Inbound,Returns,Reverse Pickup Enquiry,,99cbb65f-e3ad-46ac-87c9-fa6e326b4bd6,,26/08/2023 09:42,26/08/2023 09:44,26-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c894205e-94e2-4cac-a85a-fe574d8c2d7b,Inbound,Returns,Reverse Pickup Enquiry,Plz refund me,d68ffc55-2166-4b58-ab8c-1cc20b49876f,,25/08/2023 15:37,26/08/2023 14:26,26-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
5a153787-8f5c-4c92-844b-a16d07639a0f,Inbound,Returns,Reverse Pickup Enquiry,,452015b7-7d53-4520-830f-10434f2eeb25,,26/08/2023 21:52,26/08/2023 22:00,26-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
4c2a0a4f-bc56-4785-a422-bba27a20bbf4,Inbound,Returns,Reverse Pickup Enquiry,,1d3c3ee1-65b5-4481-9420-08fc95619a0b,,26/08/2023 22:11,26/08/2023 22:45,26-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
079a2deb-21dc-46b9-a873-8c050d6978c3,Outcall,Order Related,Installation/demo,,072f8d5d-ef39-4a27-beba-a728fd7e8594,,26/08/2023 21:09,26/08/2023 21:13,26-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
93ae2011-9f09-40be-b4a3-a7a8f96b0dcf,Inbound,Refund Related,Refund Related Issues,,846d0638-dcdd-47fd-9df2-bc14bee87f09,,26/08/2023 08:41,26/08/2023 08:42,26-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
ce0fd605-6042-4466-bff9-6df19ca44aad,Inbound,Order Related,Delayed,Solve my problem ,bce7efb7-52d2-45de-8df5-5e7022b88466,17/08/2023 09:09,26/08/2023 15:42,26/08/2023 15:46,26-Aug-23,SHAHJAHANPUR,Home Appliences,429,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
b3211981-082e-4fef-8c18-057384acb027,Email,Returns,Technician Visit,Shopzilla ghatiya market place seller duplicate product Sale customer support team is not help provide very poor feedback ,6ba8b212-f73b-4696-a42a-183a37361117,05/07/2023 20:53,26/08/2023 15:15,26/08/2023 17:49,26-Aug-23,SIWAN,Mobile,22999,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
0198a8c1-fe41-4bff-a9b6-eba314ebc12a,Inbound,Returns,Exchange / Replacement,Nice,57e84e89-6054-4c84-a79e-8c6e6002929d,,26/08/2023 10:02,26/08/2023 10:02,26-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
8073e897-b45d-4ab2-a4fc-9596aaef62ce,Inbound,Returns,Reverse Pickup Enquiry,,21bc2c70-6d03-4efd-b625-491b5dd32bf3,,25/08/2023 21:04,26/08/2023 23:41,26-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
d959ccda-746c-4b08-b080-0b761ff06712,Outcall,Returns,Reverse Pickup Enquiry,Hi,ace7cde5-73c5-496a-8153-17dc592397f6,,26/08/2023 16:13,26/08/2023 16:14,26-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
ca67587b-b04a-48f5-bc50-b99b0ec86e4d,Inbound,Returns,Reverse Pickup Enquiry,,f09b331b-8e85-412a-8700-ff1af8edf873,,26/08/2023 23:06,26/08/2023 23:07,26-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
1bef8eb2-ffc1-4bf4-8f16-55bf377ac9b4,Inbound,Returns,Fraudulent User,,78e2dcae-27f9-442e-88ad-b60faaa57763,15/08/2023 19:23,26/08/2023 08:16,26/08/2023 08:18,26-Aug-23,BHABUA,Electronics,2019,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
63a3b1cf-7aff-4022-a594-cfc5203b8564,Inbound,Order Related,Delayed,,dce2e059-57a0-454f-892b-233ec51385a3,,26/08/2023 12:18,26/08/2023 12:21,26-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
193b26cb-3e48-40d3-990f-6d619967f995,Outcall,Cancellation,Not Needed,,fe1a2720-93d6-49ff-a030-4e2d8a79522d,,26/08/2023 10:26,26/08/2023 10:27,26-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
41ede537-291a-489a-b295-c05278580893,Inbound,Cancellation,Not Needed,Ok,1265c037-2471-4c77-a86f-200378f50fce,22/08/2023 15:12,26/08/2023 17:36,26/08/2023 17:37,26-Aug-23,NAGPUR,Books & General merchandise,105,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
f6870ad6-4452-465c-b1a9-55405cdf4be3,Inbound,Order Related,Order status enquiry,Nice,b6be6590-3255-42aa-b00d-e76273f91f5c,,26/08/2023 20:15,26/08/2023 20:16,26-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9706bdb6-edcb-4e52-ae7a-76f21074a05e,Inbound,Returns,Reverse Pickup Enquiry,,cbd220b2-6e9f-420a-94d4-0c25efb0a718,,26/08/2023 08:36,26/08/2023 08:37,26-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
e25deacc-211a-4688-9cf7-0720ea24fb16,Outcall,Shopzilla Related,General Enquiry,,1cab6918-9187-45a8-a6a0-4efcf9c0b9a0,,26/08/2023 11:36,26/08/2023 11:38,26-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
f0c6716e-3545-4d45-ae58-2ec419097717,Inbound,Order Related,Order status enquiry,,e860489f-a67e-4bde-a8c3-03efda01043a,,26/08/2023 01:01,26/08/2023 01:02,26-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
961f08d7-6e72-4768-8c0e-6de2c18c816d,Outcall,Cancellation,Return cancellation,,09843d0d-e395-4f73-bbb1-95a20eb8d7ef,,26/08/2023 13:37,26/08/2023 14:58,26-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
741af26a-1a11-4b23-b553-b168949e0d99,Inbound,Returns,Return request,,a2de35c4-5f8a-4a90-addf-18839fb1455f,,26/08/2023 15:21,26/08/2023 15:24,26-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
19572f26-c017-4fcf-a95a-efe5200300a1,Inbound,Returns,Return request,,3768d8ae-7855-426d-b766-93173f5e88ac,,26/08/2023 16:41,26/08/2023 16:54,26-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
7f374780-bf18-46cf-87a1-0e8d9cc96715,Outcall,Returns,Return request,Done,fb831bbe-56b1-4abc-80ad-03baf345ae5d,,26/08/2023 15:40,26/08/2023 15:44,26-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
29dbd79e-0ff8-4ee0-8d7c-229af553748f,Outcall,Returns,Return request,,f03e29f3-2be3-43e6-a5e0-4d8508d94e2b,,26/08/2023 12:37,26/08/2023 12:50,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
da3c4abf-a2ec-4a4c-bbc8-1ecd86d0c85b,Inbound,Refund Related,Refund Related Issues,,820f8ebf-7a7d-4518-b451-5edd6e300a6f,12/08/2023 21:08,26/08/2023 12:44,26/08/2023 12:45,26-Aug-23,MADURAI,Electronics,347,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
0b6d9b6d-64ed-40f8-85c5-23c5572a36e5,Inbound,Order Related,Order status enquiry,,a9a81650-51e1-419d-b470-88714dd1b96e,21/08/2023 13:48,26/08/2023 17:16,26/08/2023 17:30,26-Aug-23,KHERLI,Mobile,13999,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
7312b5b9-6c76-4cf5-aaf1-a1b51a56d201,Inbound,Order Related,Delayed,,14b7cbbb-c475-41a8-a19e-adbc6d7100cb,19/08/2023 07:06,26/08/2023 08:41,26/08/2023 09:06,26-Aug-23,FARRUKHABAD,LifeStyle,419,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5dc31945-66a4-424e-b7f0-45b20af37f45,Inbound,Shopzilla Related,General Enquiry,,5fc7810c-009d-40f3-9793-135019d360e1,,26/08/2023 19:43,26/08/2023 19:57,26-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
bed2b9af-88ce-4239-8caa-6988bff8ca49,Inbound,Refund Related,Refund Related Issues,,0cdd8f6d-9541-4b29-a7b5-b3f9e634057c,,26/08/2023 21:11,26/08/2023 21:15,26-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
f0b3b60f-6991-46b5-be4c-a5c2bc3cb5ea,Inbound,Order Related,Installation/demo,,c2beacd9-f726-4164-b61a-50e632f3fb19,,26/08/2023 14:52,26/08/2023 14:59,26-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
3ae72e94-3706-4e77-adfe-5d6371127c40,Outcall,Returns,Fraudulent User,,1c780dcb-6ac9-4a57-bf83-eb2a255a4aab,,26/08/2023 13:19,26/08/2023 13:29,26-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
80d99cad-8ea1-4ba2-a92b-a4328284f22c,Inbound,Returns,Reverse Pickup Enquiry,Well,7008b377-483f-464a-9f07-8595fc198698,,26/08/2023 09:56,26/08/2023 09:58,26-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,3
0be753ca-39b7-4afe-b4b2-85e7c39292bd,Inbound,Returns,Reverse Pickup Enquiry,,44969aa8-a9c0-4d02-8576-7596fcbdf343,,26/08/2023 07:46,26/08/2023 07:47,26-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,4
3ccb57b2-c42c-4323-844e-8734766d3057,Outcall,Returns,Service Centres Related,Good,e6a2d22e-5335-49d6-92ec-5eda88615d6b,13/05/2022 12:03,26/08/2023 12:02,26/08/2023 12:05,26-Aug-23,ROHTAK,Electronics,2498,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ab91c8a9-1ff2-4b24-8a1d-19c986bc14b5,Inbound,Returns,Reverse Pickup Enquiry,,e5c4ae7d-a298-48c0-b466-f357bbfabb64,11/07/2023 13:30,26/08/2023 15:40,26/08/2023 15:41,26-Aug-23,SILIGURI,LifeStyle,2149,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
ee422717-77ca-46be-90aa-0faeb8314cb6,Inbound,Returns,Return request,Improve the network of customer care ,044ede06-1c5f-4d29-97c8-e64724a02a92,,26/08/2023 18:20,26/08/2023 18:25,26-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
84452c27-55c3-40a7-b204-464fc5d32162,Inbound,Feedback,UnProfessional Behaviour,,756639f4-9064-4a00-8660-c1494d3782bf,,26/08/2023 17:51,26/08/2023 18:03,26-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,4
c9d7a734-88c0-4ea5-8b71-1e39880ab123,Outcall,Order Related,Priority delivery,Everything is good I like customer support talking experience nature's is good ??,55516a58-212f-42b7-ba18-3e6d65c9e15f,,26/08/2023 11:10,26/08/2023 11:13,26-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
eae94d42-ba96-4630-85ee-3543ac025b0b,Inbound,Order Related,Order status enquiry,Very good ,01c6e3e6-9039-4043-a564-16414a9caf94,,26/08/2023 01:02,26/08/2023 01:08,26-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3ae19acc-03da-434e-8e5e-bcd7452d5199,Inbound,Returns,Return request,Customer support executive was very polite and resolved my concern with adequate ownership.Thanks,dac2352e-c528-42c5-852b-189ba9cc0144,,25/08/2023 14:39,26/08/2023 12:53,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8b1101bd-a14f-432d-8c6a-4803431ee697,Outcall,Order Related,Order status enquiry,,a1e34295-c1de-427e-a3f8-fe3f6d24ca38,,26/08/2023 22:23,26/08/2023 22:28,26-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f0e4a750-2ff6-4f2f-9145-1cf45803a224,Inbound,Returns,Fraudulent User,Very good costumer service ,88b00224-239d-4c63-a54e-1f70caaccc10,,26/08/2023 11:47,26/08/2023 22:31,26-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,3
8d521d9b-0e69-4a32-b844-e9fee2f841aa,Inbound,Cancellation,Return cancellation,Thanks! ,d9e810f2-6757-4b3b-9bbd-925612e1066b,,26/08/2023 14:29,26/08/2023 14:31,26-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
b909573f-2739-489e-ae77-f0595791641a,Inbound,Returns,Missing,,905dd541-5867-48c8-9156-4266fff4f2e3,,26/08/2023 22:05,26/08/2023 22:42,26-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
4538b9b3-5aaf-4614-9494-848b60fd1ecd,Inbound,Order Related,Delayed,,f0c82bb5-2021-4e8b-b1c4-e414274fa1ad,,26/08/2023 18:03,26/08/2023 18:05,26-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
c431ff8c-51b1-4a3d-a8a6-fe0fffbb4cb1,Inbound,Cancellation,Not Needed,,b13404d7-7aa7-4e31-983e-e0ff0179b933,,26/08/2023 13:55,26/08/2023 13:56,26-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
7a87c91a-0cbc-4c31-96df-7b3ed5c365f0,Inbound,Cancellation,Not Needed,,0cc52aa1-e888-4459-965c-54dd3559e9ea,,26/08/2023 13:32,26/08/2023 13:34,26-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
b338eb67-3193-4b54-9609-697aff9ca51b,Inbound,Returns,Reverse Pickup Enquiry,,1cd2c4c6-2c9f-44e4-98e2-8b9d69fc1346,,26/08/2023 19:30,26/08/2023 19:37,26-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
a8e41040-ef37-4ad3-b938-6f5ec6d992a2,Inbound,Returns,Reverse Pickup Enquiry,,2569ef5c-7566-4252-aa3b-c87fbe502a2c,,26/08/2023 16:37,26/08/2023 16:40,26-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
e10a52ae-5e60-4bb2-8b3c-0155d47c78b5,Inbound,Refund Related,Refund Related Issues,,32d70c41-91a7-484e-9429-58db9765a547,,26/08/2023 16:36,26/08/2023 17:25,26-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
40becf55-1132-47dc-9874-43b18911ca34,Outcall,Returns,Missing,,2dc1cab5-5b0d-493e-a14a-6f32f5375936,,26/08/2023 14:48,26/08/2023 18:19,26-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
bb269fb8-8eaa-444b-8171-333fc08b775e,Inbound,Returns,Wrong,Nice ,93f1f27d-8be5-496a-a0ed-d7e4f34775eb,20/08/2023 08:18,26/08/2023 21:35,26/08/2023 21:37,26-Aug-23,JAIPUR,LifeStyle,692,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
1b68226f-d8e8-4491-966c-f27ceb73f02a,Email,Returns,Reverse Pickup Enquiry,Train delivery executive well to not give any wrong information,f27d1bb4-8ad7-492b-b791-818d58e017ef,10/08/2023 22:20,26/08/2023 18:44,26/08/2023 18:54,26-Aug-23,MUMBAI,Home,402,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,1
6dbc2f3a-a8d6-4e1a-8470-216e736dfab0,Email,Returns,Reverse Pickup Enquiry,,c0e51829-61e8-4772-aa99-4ae8206ca3a5,11/08/2023 18:07,26/08/2023 11:17,26/08/2023 11:25,26-Aug-23,SAHIBGANJ,Home,429,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,3
18a167f9-7707-4253-9088-b02f18b07946,Inbound,Order Related,Delayed,,05c2405a-130a-485f-bfac-0bdf0a8c0af6,,26/08/2023 14:14,26/08/2023 14:15,26-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0bb980a5-220c-432d-ab51-04a4471b036c,Inbound,Returns,Reverse Pickup Enquiry,,284d93e7-8080-4025-8646-32e749d2cc92,,26/08/2023 17:10,26/08/2023 17:11,26-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
97d0e823-4554-4d15-9532-8c11fe8fd41f,Inbound,Returns,Reverse Pickup Enquiry,,d30039a5-93a5-4f61-a405-2ec37aae9382,,26/08/2023 20:39,26/08/2023 20:40,26-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
4cb644fe-d272-4ca8-a122-4fbf4ebb1553,Inbound,Returns,Reverse Pickup Enquiry,,d5831361-923a-409a-8f4c-fedfb9095884,,26/08/2023 23:33,26/08/2023 23:34,26-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
38ead357-7293-42de-b00e-834ccd2ef824,Outcall,Order Related,Order status enquiry,,42c05203-8321-4bd7-ab11-e9d720035ccf,20/08/2023 22:16,23/08/2023 16:29,26/08/2023 07:23,26-Aug-23,BONGAIGAON,Mobile,76999,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
cdbbc094-9c88-4a60-a4a1-ab145733105b,Outcall,Returns,Return request,Thank you so much ,296f4c9c-3168-4d39-a369-9f08a7eed852,,26/08/2023 22:26,26/08/2023 22:29,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
c82390c6-a54d-4845-bad3-5b6326028cc1,Inbound,Cancellation,Not Needed,,da4d26ec-188e-475e-a4d9-9e81648a257e,,26/08/2023 17:36,26/08/2023 17:40,26-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f560ad13-3408-4db9-a1f6-c8f979f665ff,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,936e51a7-cd18-42fe-b9cc-f11f11a62f9f,,26/08/2023 15:39,26/08/2023 15:40,26-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
dc36cc87-1ad1-4c33-be0d-2307027ddc91,Inbound,Refund Related,Refund Enquiry,,4c19f85f-2de2-47e2-a97e-d10b9b9f9568,,26/08/2023 13:07,26/08/2023 13:13,26-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bcc57d6e-5e14-4042-81dc-0afe3b554553,Inbound,Feedback,UnProfessional Behaviour,Good,61b1b510-4f3d-4c61-a3ce-81baabe81509,,26/08/2023 11:41,26/08/2023 11:46,26-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
8fbf7b50-b29a-4c68-a8ac-993f0cabbbbf,Inbound,Order Related,Priority delivery,,d068e708-54bc-44fb-b8d0-23df6cf62e8a,10/08/2023 21:12,26/08/2023 20:28,26/08/2023 20:29,26-Aug-23,GANGAPUR,Electronics,489,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,4
4dfcdfdc-ac2b-4908-a52b-740a40f35b76,Inbound,Order Related,Order status enquiry,,75867c02-3ca9-4ca8-8f98-acbe7b4d68c2,,26/08/2023 18:26,26/08/2023 18:27,26-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
3f124991-1f66-484e-9472-0072872c6953,Inbound,Cancellation,Not Needed,Good service ,0a5766bf-cc55-4f14-8b57-13df84fe6492,,26/08/2023 07:50,26/08/2023 07:52,26-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
0a543fee-a49e-431e-b839-fb93a87a87e7,Inbound,Order Related,Order status enquiry,??? ???? ???? ??? ??? ,cf68154d-eb2e-4ab0-9ff0-e592e910b654,,26/08/2023 06:47,26/08/2023 06:58,26-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
561e34b9-ffcc-470e-b46f-6ac0fa2dd41b,Inbound,Product Queries,Product Specific Information,,ea00658c-a665-403b-b9cd-3bec811e4488,,26/08/2023 12:15,26/08/2023 12:21,26-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c09b76f2-7db5-437f-98f8-c1e73301953a,Outcall,Order Related,Order status enquiry,Very good,60806483-be8c-4494-bb14-df91006b0486,,26/08/2023 17:40,26/08/2023 17:41,26-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f0588aa8-7004-4c14-9628-26d05b9e8491,Inbound,Product Queries,Product Specific Information,,94669530-e284-46c9-836b-3fc1488860ad,,26/08/2023 10:21,26/08/2023 10:48,26-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3021ee8f-0e32-41f5-91fb-248201c870a5,Inbound,Order Related,Delayed,,1b631721-257f-435e-bcf4-9d0a930615b3,,26/08/2023 09:58,26/08/2023 09:59,26-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
7d6c0ac4-cb80-4130-af05-9d8b9730a129,Email,Order Related,Delayed,,a5bcb34f-43b6-4ea5-a5c3-46d20f5a7730,15/08/2023 17:12,26/08/2023 18:44,26/08/2023 22:03,26-Aug-23,MUMBAI,Home,229,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
2e42be72-68ff-4a8c-9e84-2f776c8f2c3b,Inbound,Order Related,Customer Requested Modifications,,3abe6946-6218-4907-af0a-a6e77eb630c0,04/08/2023 12:35,26/08/2023 21:02,26/08/2023 21:03,26-Aug-23,PHALTAN,Books & General merchandise,1249,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
38073f34-9da4-42f0-b661-f6be728493b8,Inbound,Refund Related,Refund Related Issues,,32f777e8-d6da-44fb-8e59-6a8759c2bffd,,26/08/2023 18:21,26/08/2023 18:22,26-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b3c06526-35c3-4f8d-9329-ebce11dff24f,Outcall,Shopzilla Related,General Enquiry,,58ce2de5-ca4c-452a-97d2-ad6c71aac7e7,,26/08/2023 13:33,26/08/2023 13:35,26-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
12f3cf15-88b8-4d4f-86f9-f4930a177525,Inbound,Returns,Reverse Pickup Enquiry,I ordered a watch that doesn't quite fit me and This Your department didn't help me in this matter so I want to close my Shopzilla account pls ,ef691ad6-21f4-49f9-be93-6c7dd964e099,,26/08/2023 21:51,26/08/2023 21:52,26-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
c97f0399-79df-4fa9-8cec-f292fb248112,Inbound,Returns,Service Centres Related,,bf59404e-ed34-49d2-a686-b28b98af60bb,,26/08/2023 07:36,26/08/2023 07:36,26-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
1edd0d9e-7868-42f5-87f2-a04a582dd7c3,Inbound,Order Related,Order status enquiry,,fcb37281-f222-4357-987e-24fcc2c095ae,,26/08/2023 18:53,26/08/2023 18:56,26-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
9fac7d1a-b15d-47d8-bace-35191c7dd9de,Inbound,Returns,Fraudulent User,,cc19fe31-ed19-45b7-8faa-65077928cecf,,26/08/2023 07:56,26/08/2023 08:04,26-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
804acdbb-c0e3-4eb7-b95c-51c2a691bd19,Inbound,Order Related,Installation/demo,,7d13ea4a-db80-4088-8f74-f49a591dc797,,26/08/2023 10:05,26/08/2023 10:19,26-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
0eb0a17e-aa05-4bf0-a103-3132262dd7b6,Inbound,Product Queries,Product Specific Information,Conversation skills of the lady executive ,b95b3636-e109-4c26-8a53-d836c37deff8,,26/08/2023 14:03,26/08/2023 14:17,26-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
fb213abe-bc2e-44bd-b052-09b5244c7a46,Inbound,Returns,Reverse Pickup Enquiry,,77726363-fc23-4b4e-84e9-ea682c834362,08/08/2023 20:56,26/08/2023 18:27,26/08/2023 18:28,26-Aug-23,GURGAON,Home Appliences,699,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,2
17fc1a86-6f5d-4b27-bfd7-d97eb7f8b4f9,Inbound,Returns,Reverse Pickup Enquiry,Long tym to check on one serial number ,1e9f5c25-5933-4302-963e-ce4ddcdb5006,,26/08/2023 18:13,26/08/2023 18:16,26-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,3
1cf036bf-af7d-4d52-8c3d-87df6e7732e1,Inbound,Returns,Return request,,b283a8a1-dc8e-4dcc-8063-2131edd4f164,,26/08/2023 17:55,26/08/2023 17:58,26-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
0e501c1c-548d-4dfa-bc2e-2dd5fc21c799,Inbound,Refund Related,Refund Enquiry,,c547088c-d23e-4d4a-97b3-a02a553e51f4,,25/08/2023 23:00,26/08/2023 01:03,26-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
8f15722d-edd4-4f1c-8013-6a60c7fd35f3,Inbound,Returns,Reverse Pickup Enquiry,,bf60b58b-91af-43b0-849a-50d07e8b3531,18/08/2023 10:29,26/08/2023 15:19,26/08/2023 15:21,26-Aug-23,BARPETA,LifeStyle,436,,Timothy Grant,William Park,John Smith,31-60,Morning,5
6aa6d783-f66f-4eca-9fb6-cb0276edd008,Inbound,Order Related,Delayed,,bbea60c9-a108-4490-a6a4-3ae2cdf1b96c,14/08/2023 09:49,26/08/2023 13:31,26/08/2023 13:31,26-Aug-23,Malhargarh,Books & General merchandise,4941,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
cc5dd178-a1f7-4d66-a696-365abaf45d7d,Inbound,Returns,Reverse Pickup Enquiry,,01282497-54b8-4342-9b6a-0a06ed52f535,,26/08/2023 12:05,26/08/2023 12:24,26-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
a68a0931-ca31-4b01-8395-db55171b7a92,Inbound,Product Queries,Product Specific Information,,178a7cd7-f8a6-40f2-874c-7a1387e53073,,26/08/2023 17:15,26/08/2023 17:22,26-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ce870b21-ca0e-4c72-af37-538dffb74f2c,Outcall,Order Related,Order status enquiry,"Good behaviour of ma'am , but I am unhappy so my articles is not delivered on time",99374d3a-8169-4562-8bef-e54e12378fb5,,26/08/2023 21:10,26/08/2023 21:15,26-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
95d94127-f185-45f0-99bf-ff13e53eb23e,Inbound,Order Related,Customer Requested Modifications,V nice,19619681-446d-41f3-a742-75133f16f4c4,,26/08/2023 17:37,26/08/2023 17:38,26-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
5f0882eb-af88-4bd9-b1fa-4f4e52d4ba10,Outcall,Order Related,Unable to track,,b3f88418-bd40-4016-aa04-e17da0b91602,,26/08/2023 15:29,26/08/2023 15:30,26-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
5b0c2b2f-a8b1-4bff-a6f3-cdb9a82ded9b,Inbound,Returns,Reverse Pickup Enquiry,Good job,b2ff7ed9-a7bb-403a-a29d-e7be772ae2d7,06/08/2023 16:30,26/08/2023 15:44,26/08/2023 15:47,26-Aug-23,ALIGARH,Electronics,899,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
5d7d547f-cbf7-4117-b247-6eaf43427a45,Outcall,Shopzilla Related,Signup Issues,Very good ,56fa1059-e815-4509-92a4-8c1a52de265d,,26/08/2023 19:29,26/08/2023 19:32,26-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
c58697cc-dea8-4f02-8259-89c8124d8f12,Inbound,Order Related,Delayed,,d75144d1-8ac7-4c6d-bf35-1932c1b8ea46,14/08/2023 17:07,24/08/2023 20:58,26/08/2023 07:54,26-Aug-23,GUWAHATI,Books & General merchandise,423,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
6c5be05c-9c1d-4ebf-b5de-57a0f213c938,Inbound,Returns,Reverse Pickup Enquiry,,14f0dbc6-3221-4c89-b559-4cea13a9be1c,,26/08/2023 17:48,26/08/2023 17:58,26-Aug-23,,,,,Jenny Nicholson,Landon Tanaka,John Smith,>90,Morning,4
da74fd6f-869b-4753-8b2d-d83755ba1b82,Inbound,Returns,Return request,,1c270e16-85a4-48dc-a0f1-ddb850e06e2e,,26/08/2023 13:32,26/08/2023 13:35,26-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
ed4e60c8-e479-4355-85f9-c173ee3e2e2a,Inbound,Returns,Reverse Pickup Enquiry,,93e699f6-22a6-4781-887f-18499986571d,,26/08/2023 07:49,26/08/2023 07:51,26-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
c4eae564-8064-4297-b443-58ac85342a4b,Inbound,Returns,Return request,,2a6d8cc8-5311-436b-8f27-002cd1b99a67,,26/08/2023 17:46,26/08/2023 17:51,26-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
31780862-1f66-447b-ad1e-d6ac04c09724,Outcall,Order Related,Installation/demo,,01616578-e839-49ff-9dd2-7f5e35cdc7d9,,26/08/2023 17:44,26/08/2023 19:02,26-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
2b41f422-ca7c-47af-ac17-50a2d9528103,Inbound,Returns,Reverse Pickup Enquiry,Vgod ,9c41f789-043a-4815-ab37-f395a5495964,,26/08/2023 16:38,26/08/2023 17:04,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
dbec899d-0d71-4a2b-88b0-f0bd4bd5c797,Inbound,Refund Related,Refund Related Issues,,bd4ac734-0815-41a6-8d65-b3f3c44b8961,,26/08/2023 15:10,26/08/2023 15:14,26-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
59391894-b661-4a8b-9af7-01e9da05593c,Inbound,Cancellation,Not Needed,Thank You ,58cd6fac-a57c-492e-bf5e-f6caaa3434fe,,26/08/2023 10:44,26/08/2023 11:41,26-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
de553b5d-656f-477d-9057-4977ef9f6fe2,Inbound,Returns,Fraudulent User,I feel multiple option selection should be allowed so that if customer can select all the appropriate and detail option related to the problem,983b278c-f318-4321-8d03-6cb7c43471ec,,26/08/2023 14:37,26/08/2023 14:41,26-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
7c3b852d-744f-4063-a133-f6a18c6fada4,Inbound,Returns,Reverse Pickup Enquiry,,f1db33ca-cc4e-4603-8207-98af9f0b371c,,26/08/2023 21:40,26/08/2023 21:50,26-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
b3f7560b-1fce-4263-b99c-c794efc4972d,Inbound,Order Related,Delayed,,64b87376-3ebe-4e96-ac37-de970d595b5b,,26/08/2023 16:03,26/08/2023 16:16,26-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
899b5b64-7101-4d19-aecb-3c806e2eb46a,Inbound,Returns,Reverse Pickup Enquiry,Amazing ????????,bc7d21a6-f95c-4c10-a35e-516ba36aa59f,,26/08/2023 17:35,26/08/2023 17:35,26-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
be58988f-4b09-4ee4-8910-12b7efa3512f,Inbound,Order Related,Installation/demo,Thank you ,9c535bc0-3464-4c56-a992-6007ba8ee449,,26/08/2023 19:00,26/08/2023 19:01,26-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
56f22abf-cf52-44ba-8bcf-5c5345bf20e9,Inbound,Refund Related,Refund Related Issues,,7080b6ff-2f81-48b7-807d-99550959073a,,26/08/2023 13:24,26/08/2023 13:31,26-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
8eccd8b4-9c70-42b0-b8a6-f7c4f8a669f8,Inbound,Order Related,Installation/demo,Nice ,bdf0116d-a9b9-4ae4-9b65-ec4751aea3f7,,26/08/2023 08:45,26/08/2023 09:21,26-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
c1b0f4b3-cd32-43b4-8bb1-6a3154d03dd6,Outcall,Order Related,Priority delivery,,2c622524-fd67-4039-8d61-5285eb3c2b5d,,26/08/2023 21:44,26/08/2023 21:45,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
d549d4e3-bfa4-4fbd-bc8b-3643c1e5fb6f,Inbound,Returns,Reverse Pickup Enquiry,,bc2a8fde-673d-4d66-910d-d15ea551332c,,26/08/2023 22:14,26/08/2023 22:29,26-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
c1e6a925-5167-4985-b10c-0281586939f0,Outcall,Returns,Fraudulent User,Faith for customers ,32d8803e-f939-4957-96d8-a86751735d8a,,26/08/2023 16:34,26/08/2023 17:08,26-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
c8573959-4874-421c-99ba-feaa09c83bb9,Inbound,Order Related,Order status enquiry,,c300cc77-b1c9-430d-9fa5-fa90098342ca,,26/08/2023 09:32,26/08/2023 09:33,26-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
f78c4844-2545-42ea-b9a2-76513abf2958,Inbound,Returns,Reverse Pickup Enquiry,,27357f4e-1b17-47cf-a743-28984a060eee,,26/08/2023 08:26,26/08/2023 09:05,26-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
d74dfc42-269e-4d48-ad7b-d7ce296e511c,Inbound,Feedback,UnProfessional Behaviour,Very poor ,26f07985-cd7e-4b99-979f-606f2f8c91ee,15/07/2023 15:29,26/08/2023 13:31,26/08/2023 16:25,26-Aug-23,BUNDU,Electronics,649,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
dc8dd35b-1fae-4dd3-b89b-8d1798e8b55d,Inbound,Cancellation,Not Needed,,dda38c7b-27b7-45f0-bbe2-aa2b66a55faf,19/08/2023 12:52,23/08/2023 19:44,26/08/2023 10:23,26-Aug-23,NASHIK,Mobile,18999,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
5162a9ab-ca81-460d-8267-554cb738ca8d,Inbound,Payments related,Wallet related,,e8bb6f38-2640-449c-85f4-48bfe43a7cc1,,26/08/2023 20:49,26/08/2023 20:51,26-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a303059a-b35a-413b-b4ff-01abd4d226ae,Inbound,Product Queries,Product Specific Information,,80de4002-9003-41a0-81de-e902940b5241,,26/08/2023 12:25,26/08/2023 12:32,26-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
c935e8b2-0bab-48d3-a7a6-1ca2901b1e39,Email,Order Related,Delayed,,77ce9fc2-ba0f-4684-8312-350fc227f9c5,,26/08/2023 13:38,26/08/2023 13:39,26-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a2f62237-2b3e-4044-8a06-4427bc34aa11,Outcall,Refund Related,COD Refund Details,,2f6b0c97-5577-46cc-a23a-b11245845ebf,,26/08/2023 09:43,26/08/2023 09:47,26-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
5538aceb-2912-4566-8925-86c225618377,Inbound,Returns,Reverse Pickup Enquiry,,e8621a67-299e-4d78-a80e-2f05296b3d86,,26/08/2023 06:44,26/08/2023 06:44,26-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
673bd62c-fd45-495f-a31a-5128e950f564,Inbound,Refund Related,Refund Related Issues,,a0ffbdf7-f046-459c-9b27-35e19b4905e6,,25/08/2023 13:45,26/08/2023 20:27,26-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
a30197a5-1b3f-4b38-937f-c96ac2374c99,Outcall,Order Related,Order status enquiry,,fe1b11df-93d1-4883-b738-f2bdcb92c28b,,26/08/2023 18:26,26/08/2023 18:27,26-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4873395b-21c9-42b4-a50f-5cccbd7c671e,Inbound,Returns,Service Centres Related,Not good service ,df2cedd5-f1de-4a44-8344-04bdc21a1b04,,26/08/2023 07:58,26/08/2023 09:46,26-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c1714db7-6c3b-45e2-9417-120282c23a03,Inbound,Returns,Reverse Pickup Enquiry,,11ac9f2c-c1f6-40e7-83e7-14f533b29bc2,07/08/2023 04:39,26/08/2023 09:33,26/08/2023 09:36,26-Aug-23,BAREILLY,LifeStyle,889,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
d1f8a19a-413d-49b8-8389-2fe58c9abc94,Inbound,Returns,Reverse Pickup Enquiry,,54dab58b-da27-4954-a477-8080440eba99,,26/08/2023 19:07,26/08/2023 19:18,26-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5424566e-e4ba-47b5-ab66-a231171ff819,Inbound,Shopzilla Related,Signup Issues,,f03d5347-bf9a-44c2-bc02-c14af024b474,,26/08/2023 18:10,26/08/2023 18:13,26-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
ff224a49-74cb-4ecc-b01b-7784ad72877b,Inbound,Returns,Reverse Pickup Enquiry,,f344f30e-4b60-415b-9c92-af28973d739b,,25/08/2023 20:19,26/08/2023 13:44,26-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
73f10989-abb6-4992-bb30-40ccef529bc3,Inbound,Returns,Reverse Pickup Enquiry,,690edd4e-bb81-44d4-b7b9-4a95a8d863ed,19/08/2023 08:40,26/08/2023 12:45,26/08/2023 12:52,26-Aug-23,RANCHI,Affiliates,174,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
9d1e60a6-1819-45ae-aba1-043fb84d22d4,Outcall,Returns,Missing,Customer should be first priority of support assistant.,983affaa-783b-4def-aefc-9ece029d8e85,,26/08/2023 15:40,26/08/2023 15:43,26-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
e5ff52be-2974-4069-ab6e-ffe200837234,Inbound,Returns,Reverse Pickup Enquiry,,c1f43a33-04a4-4504-a329-46940e89f44d,,26/08/2023 15:09,26/08/2023 15:11,26-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
c721301b-7b91-430b-bdd4-5f32eb892fed,Inbound,Returns,Reverse Pickup Enquiry,,f91fef1a-1408-4f23-82a5-25bb4dd9a888,,26/08/2023 19:59,26/08/2023 20:00,26-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
ea4f85d0-868a-4968-a03f-8e90ba9483df,Inbound,Returns,Reverse Pickup Enquiry,,84dc6afc-2fb0-4d33-8d06-14d558c7cb16,,26/08/2023 20:09,26/08/2023 20:37,26-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
67650cef-196d-45cf-9a65-16df48bf73e9,Inbound,Order Related,Order status enquiry,,fd5cd96a-ae93-4e87-afa1-a9d587ced5f8,21/08/2023 16:27,26/08/2023 16:05,26/08/2023 16:13,26-Aug-23,DARBHANGA,LifeStyle,1139,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
988d313a-dd4e-4f22-8f9e-5b24915f2c92,Email,Payments related,Online Payment Issues,Very bad,a0de420d-d758-487c-b819-a029599409a5,,26/08/2023 19:14,26/08/2023 19:20,26-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,1
7c3230a8-08f3-49dd-9c82-36984f6bd1fb,Inbound,Returns,Wrong,,22c301cf-2d29-4d1c-90ea-3670325faa40,,26/08/2023 10:15,26/08/2023 10:33,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
67ba39d5-8e95-4cfe-8853-c9718798127d,Inbound,Returns,Reverse Pickup Enquiry,,413ce842-444b-4c09-a84c-477fde522edb,,26/08/2023 07:40,26/08/2023 07:40,26-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
59a85bff-6181-4f29-903c-7e6b822a5140,Inbound,Order Related,Customer Requested Modifications,,96b31a67-62aa-4fa1-af8b-7c5c5caa77ab,,26/08/2023 21:18,26/08/2023 22:24,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
c63162be-cdb5-4db2-8a71-7d61e6642ebd,Inbound,Returns,Reverse Pickup Enquiry,,6256a42b-edf3-4053-ab9f-78c26ec6b637,,26/08/2023 09:23,26/08/2023 09:24,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
abec4bce-5f16-4828-a19f-081eda8a4993,Inbound,Order Related,Order status enquiry,Teach representatives to call back customers if the call is disconnected. This is the minimum courtesy the company policy should contain. Very disrespectful and very dissatisfied with today 26/8/2023 calls with two separate representatives.,7564e4b3-7e4d-4a69-904b-59af7c02a8c9,20/08/2023 14:15,24/08/2023 19:32,26/08/2023 11:30,26-Aug-23,HYDERABAD,Home,272,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
2ffb8706-269f-466c-aa7d-3db77e4831da,Inbound,Returns,Reverse Pickup Enquiry,Tyenkyu,b38980b6-7534-407e-b592-8bf432fc9f7b,,26/08/2023 14:13,26/08/2023 14:15,26-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
3c7899e6-9dbc-40b9-9628-17ba01ea2af7,Inbound,Order Related,Customer Requested Modifications,,34aafcdc-ffb0-4308-8527-9e9ba7fb29b2,,26/08/2023 13:08,26/08/2023 13:10,26-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
2349a4e5-0670-464d-8c2b-5ae84398555c,Inbound,Order Related,Order status enquiry,,031b6125-82d2-4e68-ba30-dd380b28660a,,26/08/2023 09:26,26/08/2023 10:09,26-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
9fda7fd5-28cb-4441-a22c-8047f1377549,Inbound,Product Queries,Product Specific Information,Nees to gift wrap option and in which you should remove product bill because of this product for gift purpose. ,fe256d8d-e2f4-4798-b73c-efeffac42a12,,26/08/2023 00:47,26/08/2023 00:49,26-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6069e266-4418-4506-91de-50addca099bb,Outcall,Returns,Fraudulent User,,cc019fba-42fd-477d-9012-1c630f7645a7,20/08/2023 17:30,24/08/2023 20:51,26/08/2023 17:57,26-Aug-23,AGARTALA,Books & General merchandise,130,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4c42c472-9fb7-4032-be79-a2a3c0bb010a,Outcall,Payments related,Online Payment Issues,,05375cc9-575c-4e39-9cc3-3d15747b9ea8,,24/08/2023 17:52,26/08/2023 17:12,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
80370460-89aa-4336-bd75-498b9f5c4cef,Inbound,Order Related,Order status enquiry,,5243f38b-038c-4eff-8370-d4aba17af2c9,,26/08/2023 14:09,26/08/2023 14:09,26-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
29459f38-1fdf-4c44-9baf-6a22dbb832b9,Outcall,Returns,Reverse Pickup Enquiry,,04785038-f3f5-4a6e-ad24-bc66ec8ff8c2,,26/08/2023 14:53,26/08/2023 15:00,26-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
43179803-e4fe-496b-8742-e211108d5d2d,Email,Order Related,Installation/demo,Fruykwfqdtbu f,3429ce03-bcf0-4ab2-97dc-fc41447bb484,,26/08/2023 16:34,26/08/2023 16:39,26-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
7c20c379-2d6a-45d9-9459-0c769eb96955,Inbound,Feedback,UnProfessional Behaviour,,06992d99-9a03-4980-b6d3-c769d52da7b0,,26/08/2023 15:40,26/08/2023 15:45,26-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
1c983a05-f33e-4f26-ad28-8940d2823ef7,Inbound,Returns,Reverse Pickup Enquiry,,8de0f0af-0587-4bf9-b1df-ba411b8f6500,,26/08/2023 12:34,26/08/2023 12:39,26-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
174528e7-dbb2-42bf-8e5e-aabf9bbc9f94,Inbound,Returns,Reverse Pickup Enquiry,,d5aa38c2-a1fb-4047-b83e-6c786c04eab0,16/08/2023 11:19,25/08/2023 22:06,26/08/2023 16:20,26-Aug-23,GURGAON,LifeStyle,1899,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
86baeecc-946f-4c2a-a6cb-b34453c31a49,Inbound,Order Related,Order status enquiry,,51bd42fc-d869-4b50-88a6-5ebc2fe7d49f,,26/08/2023 22:48,26/08/2023 22:50,26-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
9263e1db-a5aa-49bf-b6dc-33e8d9ed1214,Inbound,Refund Related,Refund Enquiry,Good ,8d8fd7bd-88b2-4e75-8d1b-9a8d4f037411,,26/08/2023 15:19,26/08/2023 15:19,26-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
eabe3490-546b-41f0-913d-0a42e8ce05ef,Inbound,Returns,Reverse Pickup Enquiry,,9199ab3b-abe5-45d1-a42a-8765c56edca7,11/08/2023 03:38,26/08/2023 20:15,26/08/2023 20:21,26-Aug-23,DARBHANGA,LifeStyle,286,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
016fb8b2-f132-4871-8654-499cf4c62d25,Email,Returns,Service Centres Related,,a0102612-7a9c-4438-9d0f-d4889d722a7f,,25/08/2023 22:28,26/08/2023 07:01,26-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
3357203b-24c7-4a21-b24e-64a29941f96b,Inbound,Feedback,UnProfessional Behaviour,Please do better delivery person ,7b3eeb19-69ac-4fa5-91eb-c297181884a4,,26/08/2023 16:59,26/08/2023 17:05,26-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
36826bde-92ba-4c8e-ac53-d1cd033d0512,Inbound,Returns,Wrong,,dbabd949-aa02-412d-8aa1-79bf85e3f411,,26/08/2023 22:14,26/08/2023 22:18,26-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
8dee20bc-708d-494d-8ed8-8a1b9d34c559,Inbound,Order Related,Order status enquiry,Thanks for the support ,8b721459-a3ab-4a24-975a-dd42a70dcd6a,05/08/2023 18:43,25/08/2023 13:55,26/08/2023 12:02,26-Aug-23,SIKAR,Home Appliences,49490,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
2e188cbf-6c0c-41c1-8c81-96bd88e2df9d,Inbound,Order Related,Order status enquiry,Make sure to complete your comments on time what you provide on site. ,1d662d6a-9281-44e5-930e-b658926551e1,,26/08/2023 22:50,26/08/2023 23:18,26-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
1f9a987b-fc2c-4a85-8ac3-383239bd33b1,Inbound,Returns,Reverse Pickup Enquiry,Thnx ,9148e918-1211-4344-bfd2-e601de9ee311,,26/08/2023 11:20,26/08/2023 11:40,26-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4b49f100-94ef-4717-af8f-458455112099,Inbound,Product Queries,Product Specific Information,,4668035c-1c9d-494f-a53f-13378570f642,,26/08/2023 09:06,26/08/2023 10:52,26-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b33a4ffe-5d78-4ad9-aea9-bd2815b74c4b,Inbound,Product Queries,Product Specific Information,Good ,1d5db5ab-5a69-4aa5-a668-f44363b72ad1,,26/08/2023 15:21,26/08/2023 15:23,26-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b4a47790-f468-430c-b07b-97f1b7155b1d,Outcall,Returns,Return request,,41883363-5ca5-4d93-977d-2fd4e48b8085,,26/08/2023 15:28,26/08/2023 15:30,26-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
907cdc32-9fb4-4056-a309-19564631f8e2,Outcall,Order Related,Order status enquiry,I fully satisfy ,6b96731c-ee5a-4b97-a893-68f6cbbbd049,,26/08/2023 22:22,26/08/2023 22:26,26-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
92b04732-2216-42af-8b0e-592447f1e7ac,Inbound,Order Related,Order status enquiry,She is good call jaldi katam karne ke fast call  .,5d7cc57e-974c-4f09-a5cc-3e58101a2d8a,,26/08/2023 14:12,26/08/2023 14:15,26-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
c842b2a9-1f9a-4e6a-adda-c9804eecfd7f,Inbound,Returns,Return request,Very sGood service,c68e4a0b-2abb-4762-90e6-62ca6b7196bb,,26/08/2023 13:32,26/08/2023 13:37,26-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
9af3d61d-c775-416e-bd1d-adbafe410ea9,Inbound,Returns,Fraudulent User,,bcfa6798-54d4-4032-9b3c-4463438a03e6,,26/08/2023 19:16,26/08/2023 19:26,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
4397670d-7bb6-495e-bcd8-4bcdd6863591,Outcall,Refund Related,Refund Related Issues,,d0079dfa-a9a3-4d37-9c59-4a7a9b611a05,,26/08/2023 17:38,26/08/2023 18:00,26-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e7f57ceb-6e56-43eb-a16a-6eb601a3e9f0,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,a2c947a7-0f98-468e-9333-342519816ee9,,26/08/2023 21:08,26/08/2023 21:14,26-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
3e2971c2-72f8-48e2-8faf-cf89c4040e8e,Outcall,Shopzilla Related,Signup Issues,417797,f97893bb-268a-42cb-b154-6d8079277789,,26/08/2023 22:13,26/08/2023 22:39,26-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
d8f6bdf9-280f-4e7f-a6c8-c3ba1b9d7739,Inbound,Order Related,Delayed,First delivery I want to products ,2a4e2c01-8de4-4d90-bf1d-8fa5d8d22d16,13/08/2023 23:54,25/08/2023 16:51,26/08/2023 10:39,26-Aug-23,NORTH GUWAHATI,Mobile,8999,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
7f97e1a1-f1be-4e31-aabe-e8d4e9642a08,Inbound,Returns,Reverse Pickup Enquiry,,41d9da90-cd7d-4586-bd28-2a37e7647425,,26/08/2023 15:44,26/08/2023 15:51,26-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
81620a1d-407c-4a0d-8098-32b83645923d,Outcall,Returns,Reverse Pickup Enquiry,I am happy,13a7ce33-77e5-4b10-9c40-811e8cd8239a,,26/08/2023 15:16,26/08/2023 15:17,26-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
ed27582f-d72a-436f-a5b6-b6da16f1f236,Inbound,Returns,Exchange / Replacement,,6774efec-d3f0-43f9-bea7-7579728c112c,,26/08/2023 09:15,26/08/2023 11:16,26-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,4
3611014b-cbdf-4538-866a-acc61d40d14b,Inbound,Returns,Reverse Pickup Enquiry,,3a3fa917-7ad0-4e76-8b13-f0ff47eda79e,,26/08/2023 21:02,26/08/2023 21:02,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e53e434d-46ee-4657-92a8-fae58ccd8367,Inbound,Returns,Reverse Pickup Enquiry,very very good ,d79f543c-756f-4d39-bba6-fbb9574079c4,,26/08/2023 13:22,26/08/2023 13:23,26-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
986bc41d-c5c8-4b6a-9c89-d30f922504e9,Inbound,Returns,Reverse Pickup Enquiry,Some times executive says server issue so I can't open your details please provide good server thankyou.,5439660b-9657-475d-8ea8-45bafb5cf9a6,,26/08/2023 20:25,26/08/2023 22:38,26-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
fee4eeb3-e8ac-4298-8bf9-b50289ab765b,Inbound,Order Related,Priority delivery,,f7141c27-50c0-4eaf-b12b-e9c444a83eef,,26/08/2023 09:12,26/08/2023 09:16,26-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
e5da3e7d-7c77-446a-8503-60965ca046c7,Inbound,Shopzilla Related,General Enquiry,,15c5e6f8-dc1e-4e8a-b18f-f6ef7031d089,,26/08/2023 08:27,26/08/2023 08:31,26-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
350df54c-d14d-46ea-af5a-f2e418da2b34,Inbound,Returns,Fraudulent User,,1f79f3b3-53b8-4c3b-bc6e-c17b23470a90,,25/08/2023 18:12,26/08/2023 23:57,26-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
93ac510b-c098-42de-91bd-4bf969bc30cf,Inbound,Order Related,Customer Requested Modifications,,dfad4b00-8a55-4aa5-ba2a-5e33420c5f9c,,26/08/2023 17:38,26/08/2023 17:43,26-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
299576c0-5b6d-4cf2-bf35-2bf6223e1259,Inbound,Order Related,Order status enquiry,,2f5be470-8fda-41e6-a43e-f0e7891da699,,26/08/2023 20:43,26/08/2023 20:44,26-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
896abf7f-ab8f-4455-addb-228c16e90973,Email,Returns,Reverse Pickup Enquiry,,00baff8d-271a-407c-af1d-12bc6e026633,,26/08/2023 21:31,26/08/2023 21:42,26-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
ac01e311-38c0-42e7-a002-d2ec92ee947e,Inbound,Order Related,Order status enquiry,,6883eab4-745f-42e2-94aa-2ad23404a2a1,,26/08/2023 23:30,26/08/2023 23:36,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
64afa5c9-b9d3-418c-9e13-85379f947790,Inbound,Returns,Reverse Pickup Enquiry,good communication skills of the executive ,9b6f8286-323d-4178-b080-283fd19fbf36,16/08/2023 00:01,26/08/2023 10:30,26/08/2023 10:31,26-Aug-23,KISHTWAR,LifeStyle,4903,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6211583f-bf29-4c72-9926-cb685fa588d2,Inbound,Returns,Reverse Pickup Enquiry,,5360f507-3565-4532-b410-0c95aa205815,,26/08/2023 16:01,26/08/2023 16:02,26-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
c6937aa6-d4af-47e3-8f62-70f8f4b0a2c6,Inbound,Payments related,Online Payment Issues,Make other team to solve problem like order pending after amout deduction from account. My order is still pending from 10th August. No one is helping just raising complaints and saying wait for 2- 4 days your refund will processed ,f7f8a84d-5b6e-48d6-8068-2e7a1aca88d5,,26/08/2023 18:10,26/08/2023 18:14,26-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
5577f0b3-795f-4aab-9471-cfd68d0e626a,Inbound,Product Queries,Product Specific Information,,8d74566e-074b-4f40-810d-f3d1d76d6e6e,,26/08/2023 22:30,26/08/2023 22:41,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
84041805-da85-4661-91f4-4011b9d9f42b,Inbound,Cancellation,Return cancellation,,e016ad3e-dec3-43f8-ba78-d0de4668dfdd,,26/08/2023 15:23,26/08/2023 15:28,26-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
8d7ddf03-1508-4b6f-bdc6-f6872c0c17a2,Inbound,Product Queries,Product Specific Information,"Some products does only mention about return policy, but didn\u2019t include exchange/replacement of it. Please include that too for transparency ",1bcc192c-b3d9-4494-9318-e7e06e1a00da,,25/08/2023 21:53,26/08/2023 02:41,26-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
3c3500a0-c7d6-4c0c-9809-a5798b05fd30,Email,Order Related,Delayed,,3b6f9a55-a465-4da5-9c50-02c076759307,06/08/2023 07:34,26/08/2023 19:57,26/08/2023 19:58,26-Aug-23,SAMBALPUR,Furniture,848,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
56f56786-7c6a-4742-b3a0-bb4ab06edef6,Inbound,Payments related,Online Payment Issues,Help your consumer properly ,8a7c96c2-a362-40e5-9eb3-efd5735e5511,,26/08/2023 16:44,26/08/2023 18:15,26-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,1
341113e6-1e70-45d4-aaec-b03cd1d6f8b0,Inbound,Feedback,UnProfessional Behaviour,Thank you ,af838ad0-cfa8-4fa8-91b6-197149e04af5,,26/08/2023 19:50,26/08/2023 19:53,26-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
02c4c487-47ab-44ca-98f9-01482210fe65,Inbound,Order Related,Delayed,,b8592544-d0f9-47c3-90f5-927214f0eceb,,26/08/2023 08:55,26/08/2023 08:55,26-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
c0e93681-3de6-4cf6-939a-54d0caf0c853,Inbound,Returns,Return request,,0589f64b-2f06-477b-8dab-3e4e44e048cc,,26/08/2023 08:06,26/08/2023 08:11,26-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
8c7a1d60-6fae-4479-969f-83d7d773c2db,Inbound,Returns,Reverse Pickup Enquiry,Nyc to call with you ,ee718b57-92a8-4e04-8b3f-5fc2a7919a45,,26/08/2023 13:12,26/08/2023 13:13,26-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
fee0aacc-c770-4cda-8b1f-e1a49b526057,Email,Returns,Fraudulent User,,27bbc01d-e64d-4da5-9da1-b17334fd8476,,26/08/2023 16:49,26/08/2023 20:51,26-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
711f40db-3274-4612-a206-d2c81cace905,Inbound,Returns,Reverse Pickup Enquiry,,433804b1-d630-4b30-b5e8-8a1f07791e37,,26/08/2023 21:15,26/08/2023 21:20,26-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
4d7ed21b-8053-4b63-b186-58d8c5810b11,Inbound,Shopzilla Related,General Enquiry,Thanks so fast solve me my problemi like Shopzilla customer support executive thanks Shopzilla,bb6de526-00ff-4111-83b2-2f354b3c6b4a,,26/08/2023 19:20,26/08/2023 19:22,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
ba71f071-4045-4f2f-b76d-2cee96f10a74,Inbound,Order Related,Order status enquiry,,b209d76d-68e6-4dbc-8efe-3f6700dd577b,,26/08/2023 18:48,26/08/2023 18:50,26-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
216578be-58ed-47d3-aa45-f909d4fcdb99,Inbound,Returns,Reverse Pickup Enquiry,,4a6ffff1-3aa4-4f6a-80f7-e59751e83b8f,,26/08/2023 15:47,26/08/2023 15:53,26-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fa9fce83-f5b1-4e3b-80c1-eae0def1de09,Inbound,Returns,Reverse Pickup Enquiry,Yes,e89d057f-e765-4397-a2aa-0148e54ac64f,,26/08/2023 12:01,26/08/2023 12:03,26-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
34993400-b011-441f-bcd8-d0ff7e00e952,Inbound,Returns,Wrong,,38479644-c69d-4bc6-9d9c-a6a898cdfda5,,26/08/2023 22:38,26/08/2023 22:51,26-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
cb559565-8e73-4081-8755-9ae76db42c72,Inbound,Order Related,Delayed,,5c065a86-1016-41c8-91c3-2514c18631b7,,26/08/2023 22:44,26/08/2023 23:02,26-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
cc58705f-c7af-489c-8533-a2a811a20ed8,Inbound,Order Related,Order status enquiry,,a9a738f0-9156-4915-916c-98dcd6f54e24,13/08/2023 16:06,26/08/2023 18:12,26/08/2023 18:13,26-Aug-23,SILVASSA,Mobile,9999,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
ab54eb77-012e-4669-a8f9-6061b4a1eb32,Inbound,Order Related,Order status enquiry,,1e79896b-03ff-4795-8420-d30e45213de1,14/08/2023 13:10,26/08/2023 16:30,26/08/2023 16:40,26-Aug-23,BERMO,LifeStyle,764,776,Michael Larson,Emma Park,John Smith,31-60,Morning,3
d9213d4f-93c4-43f1-af94-3bdbc1c37b8a,Outcall,Order Related,Installation/demo,Fraud and fake,655dd98c-f79c-4e38-9f69-5ac61dc218e1,16/08/2023 10:59,23/08/2023 20:53,26/08/2023 11:33,26-Aug-23,ROURKELA,Home Appliences,1000,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
9d215d6d-7d21-46d6-80d7-df2f9fb438ca,Inbound,Payments related,Online Payment Issues,,685a46ca-ca04-4275-846e-f7650ae547d4,,25/08/2023 18:29,26/08/2023 08:28,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
4925aef8-b289-476c-ae2a-a6ecaa6d3b55,Inbound,Order Related,Delayed,,d3ee7dfe-571b-47e6-bc97-4e64cad7cf52,,26/08/2023 05:51,26/08/2023 06:59,26-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d43e94ed-62dc-4edf-950a-abb774f21a8d,Inbound,Returns,Reverse Pickup Enquiry,,2714bb93-0f14-48e9-b65a-bc0bbafea95c,,26/08/2023 08:21,26/08/2023 08:22,26-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
ebba368d-a119-4950-acfd-46cfcf595be0,Inbound,Shopzilla Related,General Enquiry,,0682b724-4d57-4a01-b665-15bb2cbf82c6,,26/08/2023 11:00,26/08/2023 11:02,26-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
c03d283f-0926-481f-ae32-81459ba05086,Inbound,Returns,Reverse Pickup Enquiry,,8be04587-ab93-4c22-9f53-9504c07c93d4,,26/08/2023 16:57,26/08/2023 16:58,26-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
061be3f2-4ed1-4f6e-bd76-47254b3b8ee1,Inbound,Shopzilla Related,General Enquiry,Please make easy to contact to customer careFor paylater query ,8fb628e3-0aef-4087-9b70-a363260b6006,,26/08/2023 13:57,26/08/2023 14:01,26-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
a5b24370-b9d5-4da5-93de-9c951558cded,Inbound,Order Related,Priority delivery,,df29bb18-aed0-41e8-a07f-c30524170940,,26/08/2023 17:49,26/08/2023 17:53,26-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
48af0009-ac2e-4029-a9d5-83864fa2db07,Inbound,Returns,Reverse Pickup Enquiry,Thnx sir   mery problem smjne k liye ,6763f4a7-58cf-4241-949c-1e7c868fe781,,26/08/2023 21:15,26/08/2023 21:17,26-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
eeeb176e-ebc9-408e-a007-d64067bc0330,Inbound,Order Related,Order status enquiry,,ea0cad0c-4b44-490e-b631-624d430692f0,,26/08/2023 22:15,26/08/2023 22:15,26-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
f254050b-c9bd-411d-a06f-b7b6ab0f3d45,Inbound,Returns,Reverse Pickup Enquiry,,a6797cd2-3f20-4c75-9ac4-c726ef18239e,,26/08/2023 08:44,26/08/2023 08:48,26-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
9d1c9b44-37f6-4af9-a6c4-37335cf475d0,Inbound,Feedback,UnProfessional Behaviour,,1115a931-f6b7-472b-ab79-7c15b13d6002,06/08/2023 11:52,26/08/2023 12:31,26/08/2023 12:38,26-Aug-23,JAMKHANDI,Books & General merchandise,1875,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
71ad6aff-059e-4cc6-9f95-43e37331b1a7,Inbound,Order Related,Order status enquiry,,a8da2d4e-6ec1-4474-8ef2-b38bd5151679,22/08/2023 16:50,26/08/2023 13:09,26/08/2023 13:30,26-Aug-23,BEGUSARAI,Mobile,13999,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
7482fef2-4f3f-4a55-953c-c952f7141854,Email,Order Related,Installation/demo,,82825546-74ec-41e6-8c12-eab7128113e7,,26/08/2023 19:08,26/08/2023 20:29,26-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
b6e10aa0-1897-493c-9a5d-3870d808a818,Inbound,Order Related,Priority delivery,,926c2eb0-7ed0-458f-ab8e-b356788de90f,,26/08/2023 23:28,26/08/2023 23:32,26-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
a93a74f7-537a-4a5f-90f7-9f291f525e57,Inbound,Shopzilla Related,Shopzila Premium Related,,eaf11195-20f0-41d2-8a83-5962a9d8171b,,26/08/2023 15:28,26/08/2023 15:30,26-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1a63631a-da35-4517-81a1-4e24a22d3898,Inbound,Order Related,Order status enquiry,Good ,eeb7102e-c12b-483a-81ba-6df9bc51544d,,26/08/2023 15:48,26/08/2023 15:49,26-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fe80c772-ef82-4d9e-8ef5-b30d9f4dd003,Email,Returns,Reverse Pickup Enquiry,Problem is not resolved ,b12654ad-2a71-426e-9403-6a7adec06b18,,26/08/2023 21:46,26/08/2023 21:48,26-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
d43a87a4-97d6-429e-99b4-11eb9d98e6e3,Outcall,Product Queries,Product Specific Information,,48c5794b-488d-4a2d-8d01-2c16915e1de0,,26/08/2023 14:12,26/08/2023 14:13,26-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
9cc7c732-41b9-4f3e-9125-a496d288a1eb,Inbound,Returns,Reverse Pickup Enquiry,,21e70f4f-08a2-4d64-9576-72582eaf195a,,26/08/2023 13:14,26/08/2023 13:16,26-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
41e94268-89d8-4e4f-b7dc-107b9e92ea2d,Inbound,Returns,Return request,GOOD,d8b03888-409f-4676-a986-9188696a4c5d,,26/08/2023 08:22,26/08/2023 17:03,26-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
17a837ee-51f7-4f2a-9ed1-2d449c83693b,Inbound,Order Related,Installation/demo,,01b5b45e-6925-4178-8f08-54cd4da89e89,18/08/2023 13:53,26/08/2023 13:18,26/08/2023 13:43,26-Aug-23,BHUBANESWAR,Books & General merchandise,9999,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,3
60718129-e387-4287-944d-6e3a66868811,Outcall,Shopzilla Related,Shopzila Premium Related,,7b6a4516-b5de-4ab3-a4d0-b538acc8a34a,,25/08/2023 16:58,26/08/2023 07:33,26-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a4ba00c0-fa81-4971-a31a-b524e8c58b79,Inbound,Order Related,Delayed,Thanks ,c1e86ff4-a18d-4676-882e-9d2020b56b8f,,26/08/2023 15:23,26/08/2023 15:25,26-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
e5c1aac6-ac69-411f-8f10-400e2b4760bb,Inbound,Order Related,Order status enquiry,,23777cfe-fe61-4f2c-bd07-c4cb1c9985aa,,26/08/2023 13:23,26/08/2023 13:29,26-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5ae149cc-56f2-416e-b988-de1ae94eaa54,Inbound,Order Related,Delayed,,ebc53fe7-1c42-4a57-8b91-8540705322d7,,26/08/2023 15:31,26/08/2023 17:39,26-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
1668e2e4-d849-4861-bd23-6ca312a27afb,Outcall,Order Related,Priority delivery,Nice person ,06498f42-82fc-4a3f-b262-f28bdbcad194,,26/08/2023 23:53,26/08/2023 23:56,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
4b92848b-e0dc-44a4-ab5a-6e49dc10b1a3,Outcall,Returns,Wrong,,79ea62a5-d541-4d52-bebf-fe536e7367ef,,26/08/2023 17:25,26/08/2023 17:40,26-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a9833765-917f-45f5-b835-070f4221b204,Inbound,Returns,Reverse Pickup Enquiry,,4135bd20-343b-48dc-b055-2db87d57c243,,25/08/2023 17:54,26/08/2023 14:11,26-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c8cae73a-140f-4db3-929f-af8b8115ce4a,Inbound,Refund Related,Refund Enquiry,,9d210fd8-3083-4d36-aec6-619f1e855c04,,26/08/2023 17:09,26/08/2023 17:10,26-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
af00c8de-fd72-41e6-bdef-c1ba36fec241,Inbound,Returns,Return request,Good ,c857e90b-74dc-441b-8ef8-d84cddb3dc6d,19/08/2023 10:03,26/08/2023 07:13,26/08/2023 07:17,26-Aug-23,PALAMPUR,Electronics,606,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
aba71d7e-0d23-4be0-bf88-4a55bc2063bf,Inbound,Returns,Reverse Pickup Enquiry,,e17e921c-fcc3-44d2-9f7e-7611238b888f,20/08/2023 22:35,26/08/2023 20:03,26/08/2023 20:04,26-Aug-23,BHARATPUR,Books & General merchandise,341,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
5d894de4-b218-4aae-96ba-dae28b40e74d,Inbound,Order Related,Order status enquiry,,b63e14fc-2c57-4d1d-acd1-91cf21a9a7a8,,26/08/2023 15:34,26/08/2023 16:06,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
9fce3d2f-985f-4e8f-8355-d41766de7136,Inbound,Returns,Reverse Pickup Enquiry,very exlent job ,05d26fdc-38eb-4d39-8131-06dbd92ab703,,26/08/2023 18:24,26/08/2023 20:13,26-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
75ce04e6-d43f-4642-ba63-27a7f09d4435,Outcall,Returns,Reverse Pickup Enquiry,,160304e8-0c27-4d0d-abb5-eff19f3f841b,,26/08/2023 15:50,26/08/2023 16:33,26-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dd289792-86e8-45af-8fc4-6a442228254f,Inbound,Feedback,UnProfessional Behaviour,,4faa8932-8ad6-41c6-9148-a3930f1df1ff,,26/08/2023 15:16,26/08/2023 15:21,26-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
88d315fe-2db0-4f5e-9e8d-9cd4feea6343,Email,Returns,Reverse Pickup Enquiry,,c8e0e08a-a52a-494f-a067-a6967d039678,,26/08/2023 13:26,26/08/2023 13:27,26-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
552f6d9a-fb6a-4998-89a1-bed1b8f43474,Outcall,Product Queries,Product Specific Information,Best,f6447be4-cba4-4f21-8471-7cc4c8956796,,26/08/2023 07:57,26/08/2023 08:09,26-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
5ab092e3-df97-4463-8504-707cfd86895c,Outcall,Order Related,Order status enquiry,,e6a8b4b2-725f-40c1-a94d-bcb5c95eff64,,26/08/2023 13:09,26/08/2023 13:10,26-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,4
678957c2-762f-4312-b4a2-247c3b02fa7d,Inbound,Order Related,Order status enquiry,,2b280b58-062e-4c0a-a930-d8270a75d423,24/08/2023 07:31,26/08/2023 19:45,26/08/2023 20:12,26-Aug-23,PARBHANI,Mobile,23999,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
311be3bd-17c0-4e5a-b11c-4e43221e2233,Inbound,Returns,Wrong,,1deaa815-73f5-46d8-8983-bbe895787db4,09/08/2023 14:49,26/08/2023 18:33,26/08/2023 18:38,26-Aug-23,AMER,LifeStyle,3126,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
1f4270bd-c90c-4137-9ced-03b7dd60d5f5,Outcall,Returns,Service Centres Related,,bf2fd650-c264-4a6d-95e3-ba0bddd38770,19/08/2023 11:03,24/08/2023 16:20,26/08/2023 12:19,26-Aug-23,REWA,Electronics,37990,,Jessica Santos,Elijah Yamaguchi,Emily Chen,31-60,Split,5
3dcd8121-aabf-4282-9b3c-82c34aeb3437,Inbound,Returns,Reverse Pickup Enquiry,,156bbd2c-8fd5-4e6a-9101-d35a17444b17,,25/08/2023 16:18,26/08/2023 14:58,26-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d076fc8a-e6ce-4a74-a968-98cee6f49b91,Inbound,Returns,Reverse Pickup Enquiry,,f1d7ed29-852a-46ce-be27-fec25637fd4f,,26/08/2023 17:14,26/08/2023 17:20,26-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,4
ce468aec-2927-424f-9863-b5021c68d012,Inbound,Returns,Reverse Pickup Enquiry,Customer care service is good ??.,3ab632e7-959d-4f7a-94bb-7a00908c01ae,,26/08/2023 22:09,26/08/2023 22:15,26-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
8b3d4482-01b0-4fda-b50f-c660de47a6e1,Email,Order Related,Delayed,,457755b8-c916-4f62-b950-0033bd53a2db,,26/08/2023 17:18,26/08/2023 17:23,26-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
3388d122-9b6d-4243-a3cd-27a691136dea,Inbound,Payments related,Online Payment Issues,,81c6b1a4-a233-4fae-9271-7c251505b8fe,,25/08/2023 20:12,26/08/2023 06:17,26-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,5
84f0e179-4bc6-4dd2-bf03-6b9762d520aa,Inbound,Returns,Reverse Pickup Enquiry,,271776fe-738c-4ac9-b86d-0795f99ab4e8,,25/08/2023 11:19,26/08/2023 07:36,26-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
378450e8-8d66-4975-8ee9-d2e4a661c28b,Inbound,Returns,Reverse Pickup Enquiry,Sab sale   h Shopzilla chor company h Customer care ko baat     h mera product pick up     inko ghanta kuch farak   padhta h maim Shopzilla use karna hi chhod dunga ,46785dab-a693-449e-a4eb-27cbab52d054,09/08/2023 06:02,26/08/2023 09:18,26/08/2023 09:18,26-Aug-23,BARABANKI,LifeStyle,6506,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a85b2a09-92eb-43cd-953b-520bf9ca27c3,Outcall,Order Related,Delayed,Nice person ,1b916251-a033-4e42-b1b5-cc520d50dc58,17/08/2023 21:22,26/08/2023 10:29,26/08/2023 10:30,26-Aug-23,PANHALA,LifeStyle,199,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
0c25b3a4-0e9b-4ea6-a521-013f1d040d97,Inbound,Payments related,Online Payment Issues,,78ca09f7-6510-4ba4-a94c-51ae6261e0c7,,26/08/2023 07:36,26/08/2023 07:42,26-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1b0925e8-fde2-4cb2-b6b1-32d726b41c04,Inbound,Shopzilla Related,General Enquiry,,8fadb450-4e1d-4be5-9ecc-050add1ecd9f,,25/08/2023 18:23,26/08/2023 18:13,26-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,2
746a5def-0778-442b-b918-c7a94454d0ba,Inbound,Order Related,Installation/demo,,a4fdaaa6-c850-42db-9a69-9f15badd0f8b,,25/08/2023 18:00,26/08/2023 15:12,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
10bee9c9-051a-4dd2-946a-13c97cd70d8c,Inbound,Returns,Fraudulent User,,511ff73a-a492-4514-9df1-948873dcce3c,,26/08/2023 14:26,26/08/2023 14:46,26-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
191f7d1d-c8d5-4ccd-b948-24ea5a638ffa,Inbound,Order Related,Invoice request,,867007f0-8116-46de-b5e9-2054e154b5a6,,26/08/2023 17:38,26/08/2023 17:40,26-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1110ee54-ac40-4795-97df-4e5a17d7a2a8,Inbound,Order Related,Delayed,,c61313d2-ccbe-4f95-b73d-81e89e6fb6ed,13/08/2023 16:56,26/08/2023 19:08,26/08/2023 19:20,26-Aug-23,JALANDHAR,Home,161,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
d02c0059-8168-4bf0-bde9-ce26eb2b2a8c,Inbound,Returns,Reverse Pickup Enquiry,,711fe851-4ae1-49ab-88d5-847db17c527c,,26/08/2023 18:56,26/08/2023 18:58,26-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
0839e491-0cb3-4121-b4cd-89e5c2c3f871,Inbound,Returns,Reverse Pickup Enquiry,Very good ,3690f1c9-5c2c-49d1-9abf-00fc150375da,,26/08/2023 14:18,26/08/2023 14:21,26-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
28e8bbff-f6ac-4021-b89b-3e8dbdaf8416,Inbound,Order Related,Delayed,,c2715c47-a2e4-4e7b-803d-474b2374de44,,26/08/2023 16:12,26/08/2023 17:51,26-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
06233c05-a30a-4da2-ac56-ddf17dfd7ee9,Inbound,Returns,Reverse Pickup Enquiry,Thank you   ,533f970e-27f9-40d8-aeb5-9b993cab34ec,,26/08/2023 07:39,26/08/2023 07:40,26-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
efdf1fe4-cd6a-4b16-936f-8414f9feaf6b,Inbound,Cancellation,Not Needed,,1501d135-c2fd-41e4-a623-e8211c38b43b,13/08/2023 13:03,26/08/2023 15:27,26/08/2023 18:48,26-Aug-23,BANGALORE,Books & General merchandise,1589,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
b51a9513-b21a-4443-9413-34528fab0b78,Outcall,Returns,Return request,Thank you ,aca4bf15-16ca-45e4-836b-deb88a91987a,22/08/2023 20:31,26/08/2023 13:43,26/08/2023 14:01,26-Aug-23,KOLKATA,Home Appliences,9990,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
cdd02671-1482-4e03-aed2-d8ff426da20e,Inbound,Returns,Reverse Pickup Enquiry,,70fe19fd-9302-483e-84d8-1ff587e5a6c4,,26/08/2023 15:53,26/08/2023 15:57,26-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
e75dc11f-d9a3-4494-8557-2638a0d2774d,Outcall,Cancellation,Return cancellation,,c21c9241-13c2-4ba2-8e2c-791d0480b312,,26/08/2023 20:31,26/08/2023 20:36,26-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9cc939f5-19c0-4250-972b-fa4fb5b0f59f,Inbound,Returns,Return request,,5f63a2dd-1c0e-4298-a28c-e1b12bdd4a0d,,26/08/2023 21:45,26/08/2023 21:47,26-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
e8294d98-03d8-40ed-8877-8a29e3c48be1,Inbound,Refund Related,Refund Related Issues,,c75cadce-e5e3-4b0c-a1d4-9381d093be57,,26/08/2023 08:26,26/08/2023 21:18,26-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
ebd59dac-e333-437c-96ef-a0710858aa54,Inbound,Order Related,Order status enquiry,,8d275bfe-a5ee-43ae-834a-e494eaee89c9,,25/08/2023 23:49,26/08/2023 00:00,26-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
24c36c53-e306-44a9-84fe-83114df30bfd,Inbound,Returns,Reverse Pickup Enquiry,,f8982004-8e22-4b9c-a4fc-1f4146a5b21b,,25/08/2023 15:01,26/08/2023 02:34,26-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,4
0d6d97ae-3302-404f-8734-36051eb9d6b6,Inbound,Offers & Cashback,Instant discount,,621dd555-7939-41dc-9907-bc06e6f37eb9,,26/08/2023 09:25,26/08/2023 09:27,26-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,4
628216a9-5ea5-41e6-927a-cb672547a7d2,Inbound,Returns,Return request,Thank you sir ,dfbf297b-8d3e-49c8-ae64-cf5b7534de79,,26/08/2023 19:24,26/08/2023 19:27,26-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,2
5f1be79f-eed5-4716-9943-f0046652b0fe,Email,Order Related,Installation/demo,,72327f1e-ba6d-4199-b774-3c86470121e7,,26/08/2023 20:31,26/08/2023 20:34,26-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
b171b4f6-4652-407e-8948-033929759f20,Inbound,Returns,Reverse Pickup Enquiry,Very good ,b72765e5-6dff-4238-86c8-bd3b457cbb93,,26/08/2023 23:54,26/08/2023 23:55,26-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,5
a0a239a2-024f-4f00-bc52-183fa28148b3,Inbound,Product Queries,Product Specific Information,Thanks ,80695954-2887-4cce-9ffb-21c9efbf9e52,,26/08/2023 23:57,26/08/2023 23:58,26-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
ecd6efbc-caa9-411d-b8b3-23c030e4657f,Outcall,Returns,Fraudulent User,,01116da1-0e12-4464-bb3c-8272e05f0bcf,,26/08/2023 19:56,26/08/2023 19:58,26-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b1d0669e-b86d-453b-8fcc-e9ff0e627d6b,Inbound,Order Related,Order status enquiry,,247b49d7-2e59-4b25-9062-630dc3b7f619,17/08/2023 15:16,26/08/2023 17:57,26/08/2023 17:57,26-Aug-23,HOWRAH,LifeStyle,755,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
a55d1684-fbf6-416d-97ea-7455350a93f9,Outcall,Returns,Reverse Pickup Enquiry,Good service ????,be248352-3d56-46c2-8a7c-7b4a7565b0e3,,26/08/2023 19:43,26/08/2023 22:55,26-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
77cea5b1-0de6-49fa-9e21-3ca7e8ca57ac,Inbound,Order Related,Order status enquiry,,41783674-a312-4ddd-abfd-41fbe90bdd08,,26/08/2023 21:26,26/08/2023 21:26,26-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8ac6fb09-c604-4469-8061-9d17a7c1de35,Outcall,Order Related,Priority delivery,Very good,f613aabf-e409-4029-b6df-96b51189adbf,,26/08/2023 12:24,26/08/2023 12:25,26-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
3e5a222c-3497-4491-864c-8659eaf977ac,Inbound,Order Related,Order status enquiry,,0cd5297a-6a2b-4b6b-a5b8-9bef654268a7,,26/08/2023 15:32,26/08/2023 15:36,26-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
86cfaef5-e034-4498-bd2a-5536cf565620,Outcall,Returns,Reverse Pickup Enquiry,good,1c9111b0-86db-4edd-9932-f797178cce09,,25/08/2023 19:11,26/08/2023 14:39,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
adf49e63-3d4e-4294-91a5-91c654b1892d,Inbound,Order Related,Invoice request,,6a8eca35-3955-497c-b4a3-a66de63850ac,,26/08/2023 13:37,26/08/2023 13:39,26-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
54679134-de8b-4e3c-b9de-909765c2b435,Inbound,Order Related,Order status enquiry,Excellent work ,ff545bd3-5e63-469e-b2dc-eaac5eae6fa2,,26/08/2023 22:23,26/08/2023 22:24,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
10aeef5a-6489-4404-bb51-fecc7764a94b,Inbound,Returns,Return request,,4d328bca-9f4e-4c9b-8554-8b0a09e394cb,21/08/2023 21:59,26/08/2023 09:03,26/08/2023 09:07,26-Aug-23,RANCHI,Electronics,2299,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fb0d7134-46ad-4c50-90c7-1f734881a823,Inbound,Returns,Reverse Pickup Enquiry,Not satisfied ,8c0e4c92-9df0-4031-a185-21fd2a1d0a43,21/08/2023 20:34,24/08/2023 11:32,26/08/2023 14:07,26-Aug-23,BHUBANESWAR,Books & General merchandise,222,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,1
ba81d121-8a30-4a31-810f-09604238dd84,Inbound,Returns,Reverse Pickup Enquiry,,563a60b6-6ec3-4b59-85b0-37c5b79528f5,,26/08/2023 09:43,26/08/2023 15:50,26-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
5f7f64fc-2f1d-4f56-b143-fe974b207a71,Outcall,Refund Related,Refund Enquiry,,be60443d-f880-4e0b-864f-8b452b604cc3,16/08/2023 20:26,26/08/2023 09:57,26/08/2023 10:00,26-Aug-23,BHUBANESWAR,Home,381,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
4a524ab1-7fb6-4c26-af78-c5c3720d46d4,Inbound,Returns,Reverse Pickup Enquiry,,3c9c062c-9a05-447d-8ca1-1432a67940a6,,26/08/2023 11:01,26/08/2023 11:03,26-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6ceb0455-3a4c-4894-b450-0c48ece80f45,Outcall,Product Queries,Product Specific Information,I am prime member of Shopzilla...bt this time worst service of Shopzilla regarding product quality and service ,2e028049-0834-4f85-8e69-23a89c2191e1,,26/08/2023 16:20,26/08/2023 16:31,26-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
e66efb22-9554-4f18-a7b4-1aba9f443b53,Inbound,Order Related,Order status enquiry,,55ce8253-5011-4f7b-a9b9-dff189e4b829,05/08/2023 09:56,26/08/2023 17:36,26/08/2023 17:37,26-Aug-23,KISHANGARH,Electronics,1099,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
288876a5-3a75-4b2e-ae2a-e7ce6913fbd5,Inbound,Returns,Reverse Pickup Enquiry,??,ebc9ffd4-d44a-4a02-b893-6a753c131ffe,08/08/2023 20:48,26/08/2023 16:29,26/08/2023 16:32,26-Aug-23,MUMBAI,Electronics,1099,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
48a2f12e-08ee-4f9b-857b-1ae4aa4df349,Inbound,Order Related,Installation/demo,,621c6c7a-81d5-4eef-8e18-67f75d7cb2a1,,26/08/2023 23:21,26/08/2023 23:28,26-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d4b72823-0582-4667-8d94-eac9f59cd829,Inbound,Order Related,Installation/demo,,89880782-777e-4486-a77e-d8fc04370d82,,26/08/2023 17:58,26/08/2023 18:12,26-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f16be663-6b90-4ba4-a1fc-6adae7c10d23,Inbound,Feedback,UnProfessional Behaviour,,0cf360f0-67a1-4b32-bf28-372293e6ea28,,26/08/2023 14:56,26/08/2023 19:03,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
b228e751-78d0-49c0-8bb4-6cdf408695bb,Inbound,Returns,Reverse Pickup Enquiry,,947ddcf7-32be-44c0-a304-3ba5adb59011,,26/08/2023 09:23,26/08/2023 09:23,26-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
593ed9ee-a169-46f3-9044-2d7cf835c423,Outcall,Returns,Reverse Pickup Enquiry,,ce3c9637-5274-4d2a-b3ce-a805c71c2504,,26/08/2023 21:09,26/08/2023 21:15,26-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
64140f1a-62a5-42d9-a8ff-7417a6d3e662,Outcall,Returns,Reverse Pickup Enquiry,,95aa4a64-6465-434c-8c09-b813ee98cabb,,26/08/2023 15:58,26/08/2023 15:59,26-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
259c1b9d-8f1b-4f12-8b3e-354fc4584b2f,Inbound,Returns,Reverse Pickup Enquiry,"After having no return policy, Shopzilla is helping its customers in each circumstance is what I liked most earlier I thought I would not purchase items due to no return policy but now talking to the customer executive I changed my mind.Try to review the product before delivering it ",9a91c803-75da-48be-842f-464a29440f24,,26/08/2023 15:47,26/08/2023 15:51,26-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
66d595ec-8c4b-490a-828d-3b6ab8ba88c3,Inbound,Refund Related,Refund Related Issues,,ab014f79-8a49-4970-9ae4-37dbccb55eb7,,26/08/2023 21:14,26/08/2023 21:19,26-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
e87d2c79-fa7c-4b8a-907b-50ebc5c3c14c,Inbound,Product Queries,Product Specific Information,,7f7bb829-723c-4ecb-9050-7c29f61d7ada,,26/08/2023 19:06,26/08/2023 19:10,26-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
4e5491c4-9cdb-4f35-a588-40fbecc8c6bb,Inbound,Order Related,Order status enquiry,,4f29cf90-5559-4442-9aa8-ca794c9cdfef,,26/08/2023 17:35,26/08/2023 17:37,26-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b527715d-679b-4a6a-bd54-673217e58bf9,Inbound,Returns,Reverse Pickup Enquiry,???? ?????? ???? ?? ??? ???? ???? ????? ???,ab8cb95d-ebb8-4566-a5ce-43e2216a08a3,,26/08/2023 15:20,26/08/2023 15:32,26-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e2e0023f-ce7e-409a-ab31-6f5b5e4e993b,Email,Order Related,Installation/demo,,3c66653e-d514-4686-9fdb-4bcea6c098dd,,26/08/2023 14:35,26/08/2023 14:44,26-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
bc54d91c-6ee4-4f95-81e8-22e6c3a9246f,Inbound,Returns,Reverse Pickup Enquiry,  se   ,3aa26da0-7be2-40bb-95c9-323913805beb,,26/08/2023 18:26,26/08/2023 18:34,26-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b3acccb7-0100-475f-b6a0-0bc58a409383,Inbound,Order Related,Order status enquiry,,7e662e0f-e535-4a76-82c3-b006a69f37e9,18/08/2023 18:48,26/08/2023 21:16,26/08/2023 21:40,26-Aug-23,BALLIA,Home,241,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f6388089-47c5-4580-9a6d-dbafa5b4b437,Outcall,Returns,Reverse Pickup Enquiry,,0d99457e-cec7-4b48-bf22-342416328527,,26/08/2023 20:26,26/08/2023 20:27,26-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
0479cf01-d34b-4365-963e-3f626fdf37b8,Inbound,Returns,Fraudulent User,,2609447a-a2b5-4eba-9a83-ddb44f181248,,26/08/2023 23:37,26/08/2023 23:38,26-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
ccab4df6-a2cf-4613-a083-460e75849b08,Inbound,Order Related,Delayed,Good ??,7dff1d34-2101-46ad-bd06-00d005a2191c,19/08/2023 19:36,26/08/2023 12:32,26/08/2023 12:33,26-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,2049,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
df5e15ec-dbac-432c-86ac-c79c02460570,Inbound,Onboarding related,Seller onboarding,,08afcb06-8d45-4bdf-9183-332e03f1d702,,26/08/2023 18:06,26/08/2023 18:07,26-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
6bf5303d-95a6-4cd6-8186-264ac9fca28a,Inbound,Shopzilla Related,General Enquiry,,2ec0b81e-a357-43fe-a1eb-f4332b8f5dd7,,26/08/2023 11:50,26/08/2023 11:57,26-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
237ad5c9-b7b7-42df-bda0-cc9345148022,Inbound,Offers & Cashback,Other Cashback,,ae86022c-062b-4436-9bef-109d921f8cb2,,26/08/2023 19:19,26/08/2023 19:19,26-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,1
9cf48605-8556-49da-bb4b-6719136e9cfb,Inbound,Product Queries,Product Specific Information,,1a0a1f6f-7a5a-4508-8171-76113c7fd89e,,26/08/2023 22:39,26/08/2023 22:48,26-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b2e6d1c1-3e1e-4945-8322-a13384d33504,Inbound,Returns,Return request,Problem Contect custmercare but problem is going solwe,2d76da71-4cc3-4122-9cda-ef3bf2cb1330,,26/08/2023 12:12,26/08/2023 12:33,26-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
40df780f-b6eb-43ff-8d1b-1548ad21d4d2,Outcall,Order Related,Order status enquiry,,587890ae-3258-4a49-bdb2-920b3346f87a,,26/08/2023 20:19,26/08/2023 20:24,26-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5b98e446-eda6-4f24-a6c6-3d0628c7c3ee,Inbound,Refund Related,Refund Related Issues,,27b50cb1-9ffd-4e1c-bf4c-0480a8efccd3,18/08/2023 19:49,25/08/2023 14:16,26/08/2023 19:58,26-Aug-23,HUNSUR,LifeStyle,429,,Jennifer Morales,William Park,John Smith,31-60,Morning,4
b24d14c5-d093-43bd-b2d5-5e64cb263f65,Inbound,Feedback,UnProfessional Behaviour,,3320f0eb-5b06-4bfc-be7b-fde0f6015886,,26/08/2023 17:02,26/08/2023 17:03,26-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
bdc1ba3a-33d2-4464-91ca-543e5eb373fc,Inbound,Order Related,Order status enquiry,Great help by Customer support executive  ,f9e74d3d-8e9c-4aa8-8702-88e4492d87ff,,26/08/2023 02:01,26/08/2023 02:01,26-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
9331b9c0-e955-4281-a553-9de424d523ef,Inbound,Feedback,UnProfessional Behaviour,,95af1d70-e636-42d6-b8ea-d45fb39569ce,,26/08/2023 15:29,26/08/2023 15:38,26-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
61fca021-9023-46a6-9d6d-800e42e06383,Inbound,Order Related,Installation/demo,Your service is very poor & product quality is very poor ,74f4c6ae-3253-4595-937e-36a2661c0f98,15/09/2022 22:24,26/08/2023 19:42,26/08/2023 19:45,26-Aug-23,NEW DELHI,Mobile,24870,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
a19b11bd-9b22-4cdf-96f6-ccc77b071de1,Inbound,Returns,Reverse Pickup Enquiry,,5fd45428-ee50-482b-a236-3a6fb5525b02,,26/08/2023 19:37,26/08/2023 19:39,26-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
35ee4a24-3841-4178-8e64-badd6560f9eb,Inbound,Returns,Reverse Pickup Enquiry,Mere product ka turant solution kiya jaaye do din Aakar dinai  ,dd2bc069-6d41-4120-a6fd-d0b595d0ab54,,26/08/2023 14:25,26/08/2023 14:38,26-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
9816c29e-592a-4f29-8529-d488d8016469,Inbound,Cancellation,Not Needed,,5fd7d9b8-1acf-43bc-9c1a-2f6018ca8415,,26/08/2023 08:45,26/08/2023 08:49,26-Aug-23,,,,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
a362e857-4f2e-4667-b5ca-adfdc80f5d32,Inbound,Cancellation,Not Needed,,53ceb7d6-5c5b-4ba9-9e13-587a039a7b43,19/08/2023 08:53,26/08/2023 11:19,26/08/2023 11:39,26-Aug-23,ALIGARH,Mobile,11499,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3c603c1f-4794-475c-bf80-4e724bd96b44,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla associate ,9a5407a9-c141-4da4-ba9e-32ae40023c3a,,26/08/2023 07:53,26/08/2023 07:58,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c23767c1-ee97-44cf-8e37-7a2f886c6083,Inbound,Product Queries,Product Specific Information,I'm nothing is happy,b26a6d5a-b1b1-4383-ac37-831ab2b77983,,26/08/2023 08:03,26/08/2023 08:44,26-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
336dcda0-193f-41c2-8aa7-79aff7648c59,Inbound,Order Related,Order status enquiry,,0244749e-e784-4546-a322-303d000e36e9,,26/08/2023 14:59,26/08/2023 15:01,26-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
eb5d1c64-1db7-4b50-bee4-61c074035c2f,Inbound,Returns,Reverse Pickup Enquiry,Excellent,63b6c421-6d26-42b6-b0e9-7e505b68aa35,,26/08/2023 18:50,26/08/2023 18:54,26-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8c9cd95c-645e-47dd-b67f-c2dc3988e784,Inbound,Returns,Reverse Pickup Enquiry,,ece198f4-f735-4ed2-8e85-e8425724ee03,01/08/2023 12:15,26/08/2023 12:45,26/08/2023 12:49,26-Aug-23,LUCKNOW,LifeStyle,767,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
ea54dedf-7c8e-4236-be72-beef39a26ec2,Inbound,Order Related,Delayed,,c2e0a83f-0057-4ebf-9642-921d36bf6afa,06/08/2023 11:34,26/08/2023 16:23,26/08/2023 18:08,26-Aug-23,KOLKATA,Electronics,999,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
912e1259-b04c-47fc-aa19-f65e31bb2527,Outcall,Order Related,Delayed,,e3842c3c-7b4a-4233-96fc-7c37318c74ac,,26/08/2023 06:55,26/08/2023 07:56,26-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
5c084314-6747-459c-925a-135020093730,Inbound,Returns,Wrong,,34167c92-4cf4-4905-a0e3-72b4237e49d8,16/08/2023 21:57,26/08/2023 07:19,26/08/2023 08:49,26-Aug-23,JODHPUR,Electronics,1999,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
81826678-3cbf-4c1f-8f4e-78517e0ae825,Inbound,Shopzilla Related,General Enquiry,,25f3ed2e-9322-4ad1-9d1e-e0bf2b95b244,,26/08/2023 08:46,26/08/2023 08:47,26-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,4
345c0588-57b6-4d5c-a06e-e3264495b8bd,Inbound,Order Related,Order status enquiry,,530d1e29-b482-46f3-9dbf-2f9d6dff589e,,26/08/2023 17:29,26/08/2023 21:56,26-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
9aabd75f-e8cc-477b-b0ee-e970376e4940,Inbound,Order Related,Delayed,Good,491bcadc-6f34-454e-8015-41cf96aca403,,26/08/2023 23:42,26/08/2023 23:44,26-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
4d912492-76e0-45b2-8ad1-fb9c60a37f71,Inbound,Returns,Service Centres Related,Plz add Malayalam call center ,91f03c49-c72b-4fe3-a1a2-8fcb3d1e27bf,,26/08/2023 19:15,26/08/2023 20:09,26-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,4
a655c7da-aa43-45d9-9cf4-fc60f5ac45fd,Inbound,Order Related,Order status enquiry,Good...,396f43a2-af11-4b91-a5df-9e2e35554cd1,,26/08/2023 17:06,26/08/2023 17:20,26-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
0d5451d5-ce2e-42ac-a280-39819a759787,Inbound,Order Related,Customer Requested Modifications,Good ,fd855f31-e8af-4002-915c-ec0aeb9cc4ee,,26/08/2023 08:11,26/08/2023 08:13,26-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1c290696-2ac3-45be-a044-28a9ac9cc582,Inbound,Returns,Reverse Pickup Enquiry,,bdb1a6d4-fdbe-4aab-8060-b47c8c0ccde8,,26/08/2023 14:08,26/08/2023 14:22,26-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
4996b207-7186-4208-8d54-79ec1b40abd3,Inbound,Returns,Reverse Pickup Enquiry,,086ef9b8-c378-4611-8199-71cf21fedb3a,,26/08/2023 13:49,26/08/2023 13:52,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
09d765be-02f9-4c58-9e46-e32667aa5175,Inbound,Order Related,Installation/demo,,6ef600e9-5334-43df-9435-0b6622da918d,,26/08/2023 08:15,26/08/2023 08:18,26-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
dd82eb92-1127-4416-b82e-057b69e21e52,Inbound,Returns,Reverse Pickup Enquiry,Good,e8ee0c7b-abb3-4845-97e0-c2015ea1bde4,,26/08/2023 14:57,26/08/2023 14:58,26-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
f60945f7-2ca3-4f00-80c8-f7752b2851bc,Inbound,Returns,Reverse Pickup Enquiry,Third class service,ce46b6ab-9560-410e-8ddf-63644d904d12,,26/08/2023 21:54,26/08/2023 21:55,26-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
fb58214d-1bbf-4cb3-b0b3-84bd9a10d9bf,Inbound,Product Queries,Product Specific Information,Thank full ,9da34c75-c139-4a18-8942-ceaed64feb46,,26/08/2023 22:03,26/08/2023 22:19,26-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
631521a2-dc0d-43d1-8fba-2312c27eb6db,Outcall,Returns,Reverse Pickup Enquiry,"Sellers are more important to you than customers. Even if the seller gives the wrong item, it becomes the right item for you . You don't even want to see what I ordered and what I received. Sellers are always right in your eyes. ???????? . I will never buy from Shopzilla again. ",1b564ec6-c50d-467e-a8a1-71eb998c1272,,26/08/2023 17:05,26/08/2023 18:23,26-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
9dcb77ba-70d2-4ec3-a2fb-a9e5c1d6fd1a,Outcall,Returns,Reverse Pickup Enquiry,,bfe11da2-5dfe-4f5d-a1eb-5b7170aaf9d7,,25/08/2023 15:36,26/08/2023 19:51,26-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
9a1ca046-7164-49e2-b4e9-e673cb481e15,Inbound,Returns,Reverse Pickup Enquiry,,222c034b-2971-4708-8661-36cdf3a82603,22/08/2023 08:09,24/08/2023 15:08,26/08/2023 21:50,26-Aug-23,KANYAKUMARI,Books & General merchandise,106,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
0add15ee-3094-4c23-8a6d-2b9f4557f53a,Inbound,Returns,Reverse Pickup Enquiry,,a7c058a7-1b21-4c04-9d06-30e9f3a51eb0,,26/08/2023 23:46,26/08/2023 23:48,26-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
47f763f9-1342-4aa4-b89e-2c976cda8b4a,Inbound,Returns,Reverse Pickup Enquiry,Nice ,70e26e72-2955-4203-9c8e-3ae181a85ebf,,26/08/2023 22:57,26/08/2023 23:00,26-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
90426026-b38a-44aa-90b7-6d0a2dda45a8,Inbound,Returns,Service Centres Related,,f7059985-744a-4b59-a6e2-bd7ce8dd44b4,,26/08/2023 16:30,26/08/2023 16:30,26-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
32140afb-672e-402e-9ef3-1d893de3d8c8,Inbound,Returns,Reverse Pickup Enquiry,,450ef07d-ab29-4794-af47-f6d6ee965c63,,26/08/2023 13:44,26/08/2023 13:46,26-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
8c2c2d0b-7448-411d-a0c5-cb6e49578d2a,Inbound,Returns,Wrong,,a666d85f-c933-40fe-96fc-88aec57ec692,,25/08/2023 22:16,26/08/2023 01:38,26-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
ea527920-c974-4d7c-aeae-4cab6292db5a,Inbound,Order Related,Order status enquiry,,a589f226-54b0-42f1-98ac-166595bfbc5e,,26/08/2023 09:27,26/08/2023 09:29,26-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
63004db6-ffc0-4143-8373-8f5739b50321,Inbound,Returns,Missing,,aa268696-a7eb-42a7-a695-2cb53169dcdd,,26/08/2023 11:57,26/08/2023 12:00,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
2040d92f-6f84-4da4-b0f3-4681208161ac,Outcall,Order Related,Installation/demo,Good sarvice probide me,88ed876c-6fa9-48c7-9929-b96ffc8e8515,,26/08/2023 14:30,26/08/2023 14:31,26-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
21d587c0-2922-476a-a1af-2871dcf299a5,Inbound,Returns,Service Centres Related,Hhhh,1af992a8-eaf6-4650-8b70-dcb248d0698e,,26/08/2023 19:59,26/08/2023 20:03,26-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
08ef158a-2ff1-4641-9b53-ddb7481a7474,Inbound,Returns,Reverse Pickup Enquiry,,b038200e-2f76-4368-a450-fc5674196be7,,26/08/2023 08:29,26/08/2023 08:30,26-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
ca50c329-0e9f-4d90-b923-18cc94df0c64,Inbound,Order Related,Delayed,,23db8fb6-bb48-431f-a7ac-2dd34c3123b2,17/08/2023 17:34,26/08/2023 19:02,26/08/2023 19:02,26-Aug-23,GUWAHATI,Home,768,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
f864d64a-c397-46f7-8e96-1d6fda074287,Inbound,Product Queries,Product Specific Information,,ca19e989-db44-4b6f-86e2-3483bb0b199f,,26/08/2023 10:36,26/08/2023 10:37,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
63096f0d-26bc-41e9-bb4c-ac1098c1d55a,Inbound,Returns,Reverse Pickup Enquiry,,f7702b82-fb91-437d-a338-1775d99bef01,,26/08/2023 22:25,26/08/2023 22:59,26-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,4
23e386ac-e6eb-446c-b179-eb3ccd5084b9,Inbound,Shopzilla Related,General Enquiry,,59a0871b-4985-48cd-b419-3fd50a875b30,,26/08/2023 23:21,26/08/2023 23:27,26-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
e2b33024-990c-4d72-a32d-6a9a4075a5f2,Inbound,Order Related,Order status enquiry,,f7dd6a44-6845-45b2-a1d4-afe9dff6f871,,26/08/2023 22:14,26/08/2023 22:23,26-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
7935a1a0-0fab-4d47-abd1-30e0ca671345,Inbound,Payments related,Online Payment Issues,good ,aedb7f71-9d21-49d5-a121-aad905bb1549,,26/08/2023 14:54,26/08/2023 15:00,26-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0cb1c8b4-6cb7-437b-a916-c3d6c5617401,Inbound,Returns,Reverse Pickup Enquiry,,b3bef8a3-ad24-432e-a750-ae87b81fd883,,26/08/2023 09:08,26/08/2023 14:02,26-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
6d76f5a9-95c1-4755-9ed2-6fa705132395,Inbound,Returns,Reverse Pickup Enquiry,,e0af4474-7a8e-4215-8df0-a43c22e911f8,,26/08/2023 12:09,26/08/2023 12:10,26-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
15d3a86b-3e72-4407-8309-d38a1d8615fe,Outcall,Returns,Reverse Pickup Enquiry,Helpful person meri traf se enho ko salary   di jaye ????,914e183c-4b3d-426d-be7e-295c4ccf8daf,,26/08/2023 20:11,26/08/2023 20:14,26-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
5fd24ae7-7cc9-4c98-89fe-b7e03a08508c,Inbound,Order Related,Installation/demo,,f527d26c-a166-4f42-8459-c26856934387,,26/08/2023 16:39,26/08/2023 16:46,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,3
dff59990-a7a0-450b-bc65-2698a927fb02,Inbound,Order Related,Delayed,,950a4012-eb87-4348-a1b2-53686156f6f5,,26/08/2023 17:55,26/08/2023 18:02,26-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
55ba7031-cdb8-427f-bc2d-7d00201c656a,Inbound,Returns,Wrong,,3bea4e1d-ea3c-4ded-aab6-bb8ff147c275,,26/08/2023 20:05,26/08/2023 20:06,26-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
db318c89-1a00-4979-939b-a3a276cca6f0,Inbound,Order Related,Priority delivery,,744cee0f-c838-4510-89ca-3d2f3f2a276b,,26/08/2023 12:31,26/08/2023 12:35,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
ad878273-3f8a-4999-b6e4-a0a277b12794,Inbound,Feedback,UnProfessional Behaviour,Write ,6ec0c031-b808-45db-a40f-f8ba4d56be83,,26/08/2023 12:22,26/08/2023 12:25,26-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
78324917-62cd-40ab-a2a2-9ea0daa243e8,Email,Returns,Reverse Pickup Enquiry,,aa907eda-c347-405b-9119-a1b78af27a8b,,26/08/2023 08:48,26/08/2023 09:03,26-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
b3754d70-8573-4139-926b-431b4b8b88e6,Inbound,Order Related,Delayed,,2e69dc23-014e-4d93-827c-c5e84a93c524,,26/08/2023 08:26,26/08/2023 08:27,26-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
72660149-18f9-483d-b48c-65bae809c859,Inbound,Returns,Fraudulent User,Very good,899cab76-46d5-450b-878a-24e13ed838a9,,26/08/2023 18:05,26/08/2023 18:07,26-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
587fb32d-0c10-440f-8613-7910959e1e44,Outcall,Payments related,Online Payment Issues,Nice information given by executive ,72488aa4-48c1-413c-9930-0a32b2b72bcb,,26/08/2023 07:34,26/08/2023 07:37,26-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
ae3d7936-6d3f-4eaa-9779-73b5653d49a7,Outcall,Returns,Return request,,425c5793-cd9f-4e0e-8eef-1d50f4a2c939,,26/08/2023 21:39,26/08/2023 23:36,26-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
c5e4ddf4-2ea6-476b-a538-0095b2510ccb,Outcall,Refund Related,Refund Enquiry,,fba9dd84-35c8-4fdc-a7e1-903744261416,,26/08/2023 17:44,26/08/2023 20:24,26-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
70240f77-2610-409e-be5f-db61cc292fdf,Inbound,Returns,Reverse Pickup Enquiry,,65ac9d88-0475-4992-a225-40d9e50c5963,,26/08/2023 20:57,26/08/2023 21:16,26-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
c08ee187-add1-44eb-863c-a9f2282e11c0,Outcall,Returns,Reverse Pickup Enquiry,Good support ,3dcb462d-a640-40e1-ae35-33dcdb23173f,,26/08/2023 06:44,26/08/2023 06:58,26-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
724f8233-dbcb-4a6b-bdb9-432f3de8b689,Inbound,Returns,Reverse Pickup Enquiry,,0fd0206d-2aee-4766-8043-64c7b648b2fa,,26/08/2023 18:24,26/08/2023 18:29,26-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
f304189e-9afa-42a2-94a1-417eca79928c,Inbound,Returns,Missing,,c1a7104b-6c47-419b-b71d-db9a745015ec,17/08/2023 14:52,26/08/2023 14:43,26/08/2023 14:46,26-Aug-23,MUZAFFARPUR,LifeStyle,328,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
9e1dc8aa-5ac6-48c1-80d0-0125b7d75216,Inbound,Returns,Service Centres Related,,9575457c-305c-4625-81a0-bfd6557b0e02,,26/08/2023 21:14,26/08/2023 22:35,26-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
963afdcd-128a-47b5-910f-5a22f048f99c,Inbound,Returns,Wrong,,3bcdb7b8-2e19-4897-9484-cf94b57e280d,,26/08/2023 19:36,26/08/2023 19:47,26-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
a89460e3-b10a-4f83-a6a2-00cc435f1fed,Inbound,Payments related,Online Payment Issues,Castemer cer good ????,a8eb69af-3a74-48d0-a8c9-acbf44644e77,,26/08/2023 14:36,26/08/2023 14:39,26-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
05c9a207-fd8b-42a7-9272-4e11a98da52f,Inbound,Product Queries,Product Specific Information,Make your service of delivery smooth ,5944ba2b-d713-4f29-88c5-abc738a9fac0,,26/08/2023 14:37,26/08/2023 14:41,26-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
bb346b68-1e3b-4a4b-8666-95da84b80cab,Inbound,Order Related,Order status enquiry,,acebe764-02eb-48d9-98ef-d1a5e1c8ab26,,26/08/2023 19:22,26/08/2023 19:36,26-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
285af598-190e-4dcb-88d9-f776f0bd8c14,Inbound,Returns,Reverse Pickup Enquiry,Good job Shopzilla ,e46a700e-8149-4723-9601-800a7cd69c67,,26/08/2023 11:12,26/08/2023 11:37,26-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
fe2ecf8f-6a6c-4344-aedd-0000b462a81f,Inbound,Returns,Service Centres Related,,b40df9c4-f62a-491f-93fe-95152c44760e,,25/08/2023 19:26,26/08/2023 08:04,26-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
9bfa2f8b-70f5-4c24-b18f-36bab037e4eb,Inbound,Feedback,UnProfessional Behaviour,,4d7e87c1-31ca-45ea-8d99-dcc8a84ea4af,,26/08/2023 17:24,26/08/2023 17:26,26-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
08bf5970-a9b4-427e-b6a4-bacdd8ff2aa6,Inbound,Order Related,Priority delivery,Thanks for suggest ,8a79c61e-7921-4ab2-a83e-2c2e4440878f,22/08/2023 20:53,26/08/2023 21:14,26/08/2023 21:17,26-Aug-23,HOWRAH,Electronics,784,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1ab37637-dbfb-42a2-9b8a-554721173897,Inbound,Returns,Reverse Pickup Enquiry,,eb165ec0-28c4-40a2-84b6-5cb3ef99eaa9,,26/08/2023 14:37,26/08/2023 14:37,26-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
b82c2492-a06c-44c9-9dea-c737ae0c3429,Inbound,Returns,Reverse Pickup Enquiry,,7983473b-ebcf-4874-9789-a22034e0c279,,26/08/2023 16:45,26/08/2023 16:47,26-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e904d03c-15d1-4b08-82f1-651973a0d1d6,Inbound,Order Related,Invoice request,5,eaef8e23-f571-4ddd-b724-50abc64d11be,,26/08/2023 16:42,26/08/2023 17:00,26-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
39b68d4b-674a-46b8-a732-39cf2f21890f,Inbound,Cancellation,Not Needed,Good ,8f2c8017-442c-459e-9b8e-7bcfd7ec4c4b,,26/08/2023 16:27,26/08/2023 16:27,26-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
556313d0-2ecd-4256-8ea2-a41667b990b4,Inbound,Refund Related,Refund Enquiry,,4f321b3e-cfb1-4665-881c-642562ac0e71,,26/08/2023 07:31,26/08/2023 07:35,26-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,3
15a90b7e-0e9f-4f5a-8d11-4222aa0d356e,Outcall,Cancellation,Not Needed,The most worst app ever i seen,9d202b1d-0f9e-4425-b746-b6f12ae9a97b,,26/08/2023 17:01,26/08/2023 17:12,26-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
35b632ec-1720-4304-8d3b-382dc744ebff,Inbound,Returns,Reverse Pickup Enquiry,Thanks,b1a5738d-a58b-4504-bc80-0244566e96c1,31/07/2023 17:53,26/08/2023 16:18,26/08/2023 16:39,26-Aug-23,AJMER,LifeStyle,1799,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
a65215e4-d196-49f7-86ef-2b1851074415,Email,Returns,Reverse Pickup Enquiry,,f0e057c8-7581-4734-941e-01dc8952b083,30/07/2023 13:52,22/08/2023 17:54,26/08/2023 13:32,26-Aug-23,UDAIPUR,LifeStyle,1198,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
6416ef2c-5d46-45d7-840a-f141d1b1171e,Inbound,Returns,Return request,,c34f62ee-ac77-4663-a4dd-9a85adb34051,,26/08/2023 05:55,26/08/2023 06:02,26-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
0a5bbae2-dc21-4d8b-a920-2adae28f54a2,Inbound,Returns,Reverse Pickup Enquiry,"Your delivery vendors are thieves, they don't do anything less than right, just keep them scared. ",bf1132bb-0090-485a-80fa-715b0a4f24b0,,26/08/2023 07:52,26/08/2023 07:59,26-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
51ba1f75-39d0-4246-8773-f6d6910cf7d4,Inbound,Product Queries,Product Specific Information,Nice,f25dcc67-c2f9-4a18-b9a4-f730d2b64f5e,,26/08/2023 21:04,26/08/2023 23:02,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
d04507b3-5df1-4f90-b43c-24b7d91b7af0,Inbound,Product Queries,Product Specific Information,Fast delivery & discount,06cdb7c8-f59f-4d93-83b6-605b95cd1b9c,,26/08/2023 16:32,26/08/2023 16:39,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
25586460-f7c8-498d-9e1d-95ba8bb1f3f3,Inbound,Returns,Reverse Pickup Enquiry,,4dc28e9e-9fe7-4e4f-8e1f-3beba7fa69ab,,26/08/2023 16:13,26/08/2023 16:15,26-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
6b3d33f7-f31c-4d29-9cd3-18d4128452b9,Inbound,Order Related,Customer Requested Modifications,All things are good and perfect..Shopzilla doing good service..But many of the area's are delivery late this is only one problem that's sitNothing any problem apart from this..,7cf77b32-21b1-4dd7-ad21-914f7b0df22c,,26/08/2023 22:48,26/08/2023 22:52,26-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
be70d366-7a1b-473f-bf36-21873f0b1965,Outcall,Refund Related,Refund Related Issues,,abbe30fd-7031-45b8-b8e0-4fe58a00a534,,25/08/2023 17:47,26/08/2023 10:51,26-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,1
2f1b0118-89a6-410f-aef4-2fd1474541c3,Inbound,Returns,Reverse Pickup Enquiry,,1869f090-9ca7-463e-88e3-c1fbd5540899,,26/08/2023 13:49,26/08/2023 13:51,26-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
e4a0ae00-f882-44d2-b2aa-78f4ca2923cb,Inbound,Order Related,Delayed,,8a0d6bc3-eda9-413d-b55a-944937312230,,25/08/2023 13:36,26/08/2023 10:37,26-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
d9aa99fe-33e4-4f48-84b6-66b3bc781280,Inbound,Payments related,PayLater related,,0ebee8c4-c4fb-4f1a-bad9-514fff6ff24a,,26/08/2023 10:12,26/08/2023 10:15,26-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
45e89010-5637-4a9b-b200-0346bf025564,Inbound,Others,Call back request,Very good conservation thanku Shopzilla ,7cb6cf70-c83d-4c22-9f14-e94efb65d376,,26/08/2023 21:35,26/08/2023 21:39,26-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
1359f5c4-0e96-4904-987d-c05b7da8a317,Inbound,Feedback,UnProfessional Behaviour,,a895f275-9213-48dd-935b-72f3ab71d2c7,,26/08/2023 20:59,26/08/2023 21:46,26-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
22d1316d-b917-4340-aac6-86f1853376b9,Inbound,Returns,Reverse Pickup Enquiry,,e7af2f31-22c3-446a-b435-42be2deaab6d,,26/08/2023 14:56,26/08/2023 14:57,26-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8c2119a0-c8dc-4c7b-a0ae-3d248abda2f2,Inbound,Order Related,Delayed,,9034458e-2c50-47f4-9ee9-8bc639c435ae,,26/08/2023 21:27,26/08/2023 21:32,26-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
3544cdcd-641b-4ad7-bac1-8da7cda2ff67,Inbound,Payments related,Billing Related,,3c543986-7457-467c-a8a9-014ae5c70808,,26/08/2023 13:25,26/08/2023 13:26,26-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
6d83ab90-e5ce-4a83-a2ea-ea058b0f0d36,Inbound,Refund Related,Refund Related Issues,,6452eb32-55f4-4dd6-8ac7-f0d97fb5257c,,26/08/2023 16:10,26/08/2023 16:14,26-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e2f4b89b-210a-4756-88de-a41cbc75797e,Inbound,Returns,Reverse Pickup Enquiry,Bilkul bekar phone hold kr k kat diya ...,82f95e67-c0a9-48e1-95f1-74b14d79210b,,26/08/2023 17:38,26/08/2023 17:43,26-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
a5a172fc-b12d-4297-aef0-78a177adfcca,Inbound,Returns,Return request,,62aa7b88-057a-4d27-a42c-d7581efe4824,,26/08/2023 17:36,26/08/2023 17:43,26-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
4ac37016-69e3-415c-aa90-a4a71ae90cec,Inbound,Returns,Reverse Pickup Enquiry,,6529acb8-8436-45fe-b383-7298323fe996,,26/08/2023 21:16,26/08/2023 21:19,26-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f5b05040-e4ce-4da8-8dd6-1c1314d39824,Inbound,Payments related,Online Payment Issues,,83400ecf-4fb7-433e-b10a-43fd8666ee50,,26/08/2023 22:53,26/08/2023 22:56,26-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
944cb406-0c80-4d61-af12-6dd39ecc610c,Inbound,Order Related,Order status enquiry,Very good,14a4f9e1-59e7-43f9-b16f-f795dd5d085f,,26/08/2023 20:20,26/08/2023 20:24,26-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
55c5596b-240f-4f84-a5aa-6fac891df578,Inbound,Returns,Reverse Pickup Enquiry,,4bd04aae-beac-4c72-b61e-7bf841667d79,,26/08/2023 19:36,26/08/2023 20:35,26-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
856b853e-1c40-474a-993c-83489197c493,Inbound,Order Related,Order status enquiry,,6ec5576a-a439-4f23-aa62-7100a05e90e5,26/06/2023 07:54,26/08/2023 22:33,26/08/2023 22:47,26-Aug-23,NAGAUR,Home Appliences,999,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
b2979bca-754d-4a8a-8e2a-7898eae0a85d,Inbound,Returns,Reverse Pickup Enquiry,,c34d32b2-6c6f-42ee-8aa9-a535c881bdab,,26/08/2023 19:08,26/08/2023 19:13,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
485984d9-16dc-460b-9a25-024b1b989e65,Inbound,Product Queries,Product Specific Information,Thanks Shopzilla,b32c8311-804e-47be-bfd6-a15a25d1caf7,,26/08/2023 08:16,26/08/2023 08:24,26-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fa69ab70-3f3d-48dc-ae71-a4fbbb627a5d,Email,Returns,Reverse Pickup Enquiry,,9b521804-3b28-4eea-b185-d2090c3b25c3,17/08/2023 00:33,26/08/2023 14:14,26/08/2023 14:58,26-Aug-23,INDORE,Home,375,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
c14fd13e-dc2b-4e8b-a987-875a7bcaad16,Inbound,Order Related,Order status enquiry,,95d6b341-63f1-497e-b5ff-d4fc1079d9f0,,26/08/2023 19:18,26/08/2023 21:39,26-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
8eac3464-651b-4668-8b26-90a57a24d95c,Outcall,Order Related,Order status enquiry,Good service ,68daf055-3a7b-4ca1-9a35-fdacd61a5752,,26/08/2023 20:50,26/08/2023 20:53,26-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
69d0f78d-2e15-43b3-bde5-024ed4a62cc0,Inbound,Payments related,Payment related Queries,,82f9a1f2-6d04-4a34-93ca-88a5e9b2c1d2,,26/08/2023 21:27,26/08/2023 21:36,26-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
db694faf-585c-4841-ac36-92d84d4fa5f4,Inbound,Returns,Wrong,,1fb43b40-57a0-4423-9ee3-8dab6e75b8c5,,26/08/2023 17:20,26/08/2023 17:25,26-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
610435bb-fe8c-419d-89dd-0cfefe29aae1,Inbound,Product Queries,Product Specific Information,"improve your order delivery team,they just dont deliver products on time,and sometimes dont even deliver it. the worst delivery experience of all time",11a962c5-03fa-4480-bc03-888bbafff723,,26/08/2023 13:35,26/08/2023 13:37,26-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
999a95bd-5108-4473-8d82-eb70859f3693,Inbound,Order Related,Invoice request,,378aa563-18f6-49db-bbdd-a31def1a88b5,,25/08/2023 13:18,26/08/2023 09:00,26-Aug-23,,,,63,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
29bf546f-6b58-4a0a-a528-04407d750c91,Inbound,Order Related,Order status enquiry,,242ce381-6dfb-4f48-8a5f-349e16aa9e72,12/08/2023 19:25,26/08/2023 08:55,26/08/2023 08:56,26-Aug-23,HYDERABAD,Home Appliences,877,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f5f24e2d-8213-4afb-9b09-cdd2acf1bc5e,Inbound,Returns,Fraudulent User,,2263f7ba-ef64-4714-8def-d6cead3e8966,,26/08/2023 17:20,26/08/2023 17:21,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0285b62a-1620-4f8d-9133-7c39d3ac1686,Inbound,Returns,Reverse Pickup Enquiry,,6d5d715c-314e-4e3a-bc70-23a5465b71b7,,26/08/2023 13:14,26/08/2023 13:24,26-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
ba3cb45c-3524-4aed-817c-b21c0da3a6ed,Inbound,Order Related,Delayed,Great?? spich ,e271fb99-4962-46d2-9b94-4d4054e8f55f,,26/08/2023 11:13,26/08/2023 11:20,26-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
334868f2-1f21-4817-a221-9c13dd1427e4,Inbound,Returns,Return request,Nice,d977434d-62c7-428e-86ff-e2b5b3c0a822,,26/08/2023 15:01,26/08/2023 15:06,26-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
69c2418a-48f4-460c-865c-c1b5a0e0f24b,Outcall,Shopzilla Related,Signup Issues,,488b3d38-1fa1-4ca3-a226-65adc9b8a73e,,26/08/2023 16:37,26/08/2023 17:00,26-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
62f0025d-7d0b-4ef6-a12f-1d08bec76895,Inbound,Cancellation,Not Needed,,96dc303a-227e-4aa8-ad7b-66334a972f72,,26/08/2023 20:05,26/08/2023 20:07,26-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,1
1ebd960c-8e88-41de-9c48-4d4d8a349bac,Email,Returns,Reverse Pickup Enquiry,Good ,65aaab6e-6545-4270-bd7f-3fe93858dc66,,26/08/2023 14:44,26/08/2023 18:22,26-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
cd850444-0e1d-46ec-b0b2-4d7f52439e96,Inbound,Order Related,Priority delivery,,87ab38fc-9968-4ef9-98e6-7fdfd042074c,,26/08/2023 10:40,26/08/2023 10:42,26-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
31b17d9f-6eb0-48b9-9500-571813e5c0a1,Inbound,Refund Related,Refund Enquiry,,bcce628d-33a9-436b-8f7e-d48485868c19,,26/08/2023 16:19,26/08/2023 16:23,26-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
c6b74320-166d-46a5-8c82-1abbc4a9210b,Inbound,Order Related,Seller Cancelled Order,,cc09a3c3-99a9-483c-9849-0dfb8b8b11c9,,26/08/2023 21:01,26/08/2023 21:04,26-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
2d49d59b-68af-462c-8914-a8f4a8dbbd9a,Inbound,Returns,Reverse Pickup Enquiry,The wrong product was deliveredVery bad  ,d906639d-8d62-49e3-aeda-fbbdc5306174,,26/08/2023 21:05,26/08/2023 21:08,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
e784648f-37f1-4290-ada3-dafa443b411c,Inbound,Order Related,Order status enquiry,,2e2a8f15-3e62-455a-92a5-d9b76d17e7cf,,26/08/2023 09:36,26/08/2023 09:40,26-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d32b2926-682d-44d4-859c-e4e75236e427,Inbound,Refund Related,Refund Related Issues,,956ea0d8-8461-449e-9ef6-b5508d66bb71,,25/08/2023 11:29,26/08/2023 10:27,26-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
931ecbde-e41b-4919-b54f-a5a947d19d44,Inbound,Returns,Reverse Pickup Enquiry,,775e505f-8911-42c6-9382-c14296ea635d,,26/08/2023 19:06,26/08/2023 19:11,26-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
2bb8edff-adcb-4139-ba8a-6c78ea3da0b1,Inbound,Returns,Reverse Pickup Enquiry,,5c9cd890-9c6a-4369-9efa-a0e2a6769fe3,,26/08/2023 17:58,26/08/2023 18:02,26-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
bf02ab9a-d783-46ea-9c82-7e1c7ab430eb,Inbound,Order Related,Delayed,,94fb95c5-29a9-4833-a36e-bc5ed3b79dc3,13/08/2023 08:17,26/08/2023 21:57,26/08/2023 22:01,26-Aug-23,GHAZIABAD,Home,191,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
faf36c32-b91b-4417-872a-a6c6cbbbdb20,Inbound,Returns,Reverse Pickup Enquiry,,3c03ef3e-801c-4a58-bb6f-27c0dae43006,,26/08/2023 21:50,26/08/2023 23:29,26-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
3b17e0dc-e484-43bb-a22e-8fc0c536f514,Inbound,Returns,Exchange / Replacement,,ab22582b-c8b8-4c4b-98e4-1a3a741e51f4,,26/08/2023 05:16,26/08/2023 14:09,26-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
a632f0ab-de0b-47b1-835e-c1a16f3843bd,Inbound,Order Related,Delayed,,44891bba-a484-4200-95ff-005b8b735fef,18/08/2023 21:19,26/08/2023 19:23,26/08/2023 19:26,26-Aug-23,HYDERABAD,Books & General merchandise,199,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
cbb948b0-7b32-49ff-a09a-1fec7662d8c0,Inbound,Returns,Wrong,,69c6595c-bcf4-4c07-9c1f-5b3638286f52,16/08/2023 19:22,26/08/2023 15:24,26/08/2023 15:48,26-Aug-23,NEW DELHI,Electronics,2599,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b5fb134d-1ab6-4441-a8a8-b53583b97180,Inbound,Order Related,Delayed,,1007bd61-cc91-4a6b-9335-1cb330972ab5,,26/08/2023 22:07,26/08/2023 22:13,26-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
117d9953-e73b-4d03-9829-8de366b7f874,Outcall,Returns,Fraudulent User,,e09073f9-3ab5-496d-82e3-8e618f74df06,,26/08/2023 11:49,26/08/2023 11:54,26-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
81b2b42d-f97e-4a58-8edb-310b38de9a40,Outcall,Returns,Self-Help,,e4edd416-bf3c-4365-b531-6c09f3baa042,,26/08/2023 15:17,26/08/2023 15:21,26-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
58657f5d-1277-4859-9594-e39d225794bf,Inbound,Order Related,Order status enquiry,,6087a151-cc64-4333-aef4-9b0df9163437,24/08/2023 21:32,26/08/2023 18:31,26/08/2023 18:40,26-Aug-23,,Electronics,1799,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
31444007-f6d5-4cb9-8ded-18f106f1f912,Inbound,Returns,Reverse Pickup Enquiry,,73db3972-fbf3-425d-a486-b46722701e56,,26/08/2023 20:42,26/08/2023 20:45,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
1b7aebcd-9fb3-4862-9802-5b49ad3f41ae,Inbound,Order Related,Order status enquiry,,3bf2236b-1cfe-4132-a29f-d0fb1242b9e2,,26/08/2023 14:13,26/08/2023 14:15,26-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
c2cbbb04-ada4-451a-84c8-c4880716730a,Inbound,Order Related,Order status enquiry,,f44bca88-3520-425c-b0df-ae5283316e75,,26/08/2023 08:05,26/08/2023 08:06,26-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
9b9b4de4-a4d6-44d4-a11a-6d25f842e712,Outcall,Order Related,Priority delivery,,81a341cb-9dc1-401d-bc51-202449ef73c5,23/08/2023 15:44,26/08/2023 08:39,26/08/2023 08:40,26-Aug-23,BETIA,Electronics,1499,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
a779f4c4-1b4b-4767-b57e-e1e247f05cca,Inbound,Order Related,Priority delivery,I wanted to speak to supervisor. I kept waiting and no one helped. No supervisor. ,0487a28b-e3ad-4c9f-8e2d-c31c036ca2ab,24/08/2023 20:30,26/08/2023 17:45,26/08/2023 17:46,26-Aug-23,JORHAT,Home,459,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
865f0b79-bb37-4cb1-b6c0-4a0191120fea,Inbound,Order Related,Order status enquiry,,2a13c6de-1c36-4286-ad1d-b4543c955647,,26/08/2023 07:43,26/08/2023 07:44,26-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
46668eef-f79b-4432-bd61-fde73fe8d68f,Inbound,Order Related,Delayed,,cd854638-3d70-4805-9060-a5b8195c8a51,,26/08/2023 20:15,26/08/2023 20:19,26-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
508a77cd-bd7c-4ac2-b750-a0cac7f5b60b,Inbound,Shopzilla Related,General Enquiry,Thanks,9953bda6-8fb1-426a-be4a-46b989c18d45,,26/08/2023 13:17,26/08/2023 13:23,26-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
b215bf26-5c64-47b7-815d-11f79881a301,Inbound,Returns,Reverse Pickup Enquiry,,4cae1ac9-f327-4f75-8311-7111373be912,,26/08/2023 13:12,26/08/2023 13:17,26-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
af16de98-3958-4bac-90ae-cd831eb313ec,Inbound,Returns,Reverse Pickup Enquiry,,05d87aa6-ea91-402a-b4cf-0868866bf0a2,,26/08/2023 20:43,26/08/2023 20:58,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2ecc37bd-3093-4093-8e80-a7951cac937f,Inbound,Returns,Return request,,8b233c49-094a-4fd9-a743-4f7392141829,,26/08/2023 18:08,26/08/2023 18:23,26-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b0579fda-1c06-463a-9d05-59b6a4f111e4,Outcall,Shopzilla Related,General Enquiry,,ea5a63db-d6a4-4dae-94ed-597ef193416c,,26/08/2023 10:05,26/08/2023 10:07,26-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d1a0f025-ae1c-4c5c-babd-d5faf742a4ad,Email,Returns,Wrong,,e8fc7f29-f7d0-4be1-a2dc-a6fa5c9c2f6e,18/08/2023 22:56,26/08/2023 15:25,26/08/2023 15:26,26-Aug-23,KALYANI,LifeStyle,629,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
27d896a8-44e8-4247-938c-df2887f9d0d4,Inbound,Returns,Wrong,,c9cf2102-990d-473f-9d2d-26ad9550134e,,26/08/2023 17:09,26/08/2023 19:37,26-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
75d1a9cc-8b89-40c2-9a7b-43e746948e8f,Inbound,Order Related,Order status enquiry,Please add a call option in your need help or customer support ,40518d59-b0c9-4e7e-ae55-703c1ef8acd1,,26/08/2023 21:21,26/08/2023 21:22,26-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
d7c9d2be-c67a-4972-9db7-cfb6cfae43d3,Outcall,Returns,Return request,,498eeb42-ca72-4fe2-bb0a-058ff1e5f962,,26/08/2023 20:19,26/08/2023 20:27,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
658d9794-bfa7-4bd6-afff-4ac462cf5c4a,Inbound,Refund Related,Refund Enquiry,,9da79bf1-3b26-47be-b72d-8931ae96c648,,26/08/2023 17:45,26/08/2023 18:57,26-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
a32484b7-eac0-488f-b6d0-c4e41c390c72,Outcall,Returns,Reverse Pickup Enquiry,"Shopzilla didn't solve my problem.... I didn't received the product inspite of so many calls to customer care.... I got cheated by Shopzilla seller... I loss the amount and I didn't received any product... It's disheartening and pathetic service from Shopzilla... U lost a valuable customer and I am not going to order anything in th future from Shopzilla... SuperBuy service to its customers is far better that Shopzilla.... They take there customers seriously but Shopzilla plays with money and time of customers and I ll make sure that no one from my surroundings and known persons get cheated in future so I will surely suggest them don't order from Shopzilla.... It's service, seller, customers care all are pathetic.... Do check the review also how u all make fool out of me.... But since it's my hard earned money and u all cheated it's more awful and pathetic to further have account in your  ",dd2ba0c0-2650-4c67-834e-af744473feb9,,25/08/2023 14:30,26/08/2023 02:40,26-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
ff58d662-55dc-48bd-812b-7e6fd17b7632,Outcall,Product Queries,Product Specific Information,,1373d409-c4d4-492c-aa23-e33ce536bfee,,26/08/2023 01:09,26/08/2023 01:11,26-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
14f816dc-e09c-4fc4-a6c4-d10911e3fd46,Outcall,Order Related,Order status enquiry,Good,9291e02a-0641-4742-856a-58e49c4be996,,26/08/2023 15:01,26/08/2023 15:03,26-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d31e2a68-73d5-444f-a3f7-f3229c99d7db,Outcall,Order Related,Delayed,,65858fa3-1a80-4361-8be3-06f1024de723,,26/08/2023 20:38,26/08/2023 20:42,26-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
45e4585f-0d79-4220-aa69-8cd6652f5fb0,Inbound,Refund Related,Refund Enquiry,,7d94e887-e098-419b-945e-d7980862a0df,,26/08/2023 20:01,26/08/2023 20:18,26-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
617fce87-3759-4fdd-a272-67728e25932c,Inbound,Refund Related,Refund Enquiry,,9015c35d-802f-4ac8-8b97-0df0146ee286,,26/08/2023 12:07,26/08/2023 12:12,26-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
4111531f-b440-4cf2-b60a-be2a1e6123a2,Inbound,Order Related,Delayed,"Hello,  ma'amYour behaviour too good.I love you(especially your honesty).??Your sincerely",31386e16-1b92-47aa-91f9-76cc37f04299,20/08/2023 13:38,26/08/2023 13:04,26/08/2023 13:12,26-Aug-23,NORTH LAKHIMPUR,Electronics,449,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
9d7776c8-72a6-4ea8-b365-b1faf196bc69,Inbound,Order Related,Priority delivery,A costomer care of Shopzilla is too good as expect it helps us a lot ,da6bdf83-637a-4fd6-a6a4-4d9b5e386b5e,,26/08/2023 21:41,26/08/2023 21:41,26-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
6fd8ad5e-5e00-4a29-8cfb-0b31e94a2435,Inbound,Returns,Reverse Pickup Enquiry,,7df32185-54e2-433f-9c30-699fc750d9f8,,26/08/2023 20:48,26/08/2023 20:51,26-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,4
ae86d4b4-9ecd-4c78-ae2d-0876ce765af7,Inbound,Returns,Reverse Pickup Enquiry,,3e729bf4-f24b-4a46-b3d5-3609a51b210e,16/08/2023 09:25,26/08/2023 18:57,26/08/2023 18:59,26-Aug-23,RAIPUR,LifeStyle,852,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
63f91d09-3d76-44ef-9725-5861a839b928,Inbound,Returns,Reverse Pickup Enquiry,Vini,0645bd98-a3b1-4948-bb55-7e30a69436f7,,26/08/2023 08:11,26/08/2023 08:16,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
f4c086e4-ed85-4c48-bb49-05ba3b0ef5c1,Inbound,Cancellation,Not Needed,,a2a58694-f8a1-4002-94e7-d83ab271d437,,26/08/2023 19:28,26/08/2023 19:30,26-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
93877c16-c849-4a9a-892e-36b16774d220,Email,Returns,Reverse Pickup Enquiry,,2ebac191-8cd5-4f7e-b2f8-64736f6ce1b0,,26/08/2023 19:48,26/08/2023 20:14,26-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
3fd8fce6-aec9-41a4-a454-24e1241023f4,Inbound,Returns,Return request,,88306991-7792-46c8-a884-fcc30c3c634b,,26/08/2023 16:31,26/08/2023 16:33,26-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
7ea80a36-dec9-4be0-ba7d-4a99b480375c,Inbound,Cancellation,Not Needed,Time ko waste   to Shopzilla se purchase karoSaman time par nhi milta   next date   jati hai Bekar service ,e4d4e3ae-9a65-4136-a4f1-98ead91e2a20,,26/08/2023 14:08,26/08/2023 16:36,26-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,1
fd2d9a3a-11e6-45f2-afcf-9900ccfc6456,Inbound,Refund Related,Refund Related Issues,,9a6985ea-53d2-4375-94af-3001361a5280,,26/08/2023 09:01,26/08/2023 09:34,26-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
8ef0b11d-a2af-4cf6-abd8-fd11b8d3652c,Inbound,Returns,Self-Help,,378b413a-88f9-4efc-a663-9e19f1732b5c,,26/08/2023 11:36,26/08/2023 11:38,26-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
3c7f595e-9dc4-4075-9fc2-60a49c3c82ed,Inbound,Cancellation,Not Needed,I'm  so happy tulk to cusutmer care my problem hes been solved ill happy ,553908b6-d9a9-4194-aa76-bc940e59afd6,,26/08/2023 21:46,26/08/2023 21:48,26-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
64561b11-17fc-4a96-ae78-3a9e33ebacdc,Outcall,Returns,Reverse Pickup Enquiry,Very good ,7ef9b310-0032-4bc4-8415-b7478d697dd3,,26/08/2023 00:21,26/08/2023 00:22,26-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
1451c6ac-9d6a-4048-aa03-59da69730253,Inbound,Returns,Reverse Pickup Enquiry,,62334c1e-f80f-4f00-8dc8-c61964e6e122,21/08/2023 00:47,26/08/2023 23:12,26/08/2023 23:13,26-Aug-23,KANPUR,LifeStyle,199,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
b5062321-4514-4911-91d8-2aea319619e0,Inbound,Returns,Missing,Thank you sir,26736b0f-2f82-4e46-a2bb-5bc6e075c2d5,21/08/2023 11:16,25/08/2023 16:10,26/08/2023 05:37,26-Aug-23,GIRIDIH,LifeStyle,333,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
6afe08c5-3372-4f7d-8572-ccf2e2e0a862,Inbound,Shopzilla Related,General Enquiry,Very good ??,019b68ea-ff0a-4e67-8583-b6033065ed53,,26/08/2023 20:55,26/08/2023 20:59,26-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9c064e0f-1f0b-46e6-a50a-0539085e7414,Email,Order Related,Delayed,Very pathetic delivery service every time I order some electronics there is delay in every product ,ad1400fb-0b6c-4803-8a84-8f2b93f99233,,26/08/2023 11:40,26/08/2023 14:56,26-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5a582608-2aae-453f-b344-1ece832e7884,Inbound,Order Related,Order status enquiry,Very good product amazing product ??,5a824ecc-3d46-4356-8d02-4c0dd5129436,,26/08/2023 08:55,26/08/2023 08:56,26-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
190fc9be-bb35-4952-9820-5fa75361c452,Outcall,Returns,Reverse Pickup Enquiry,Not solve custamar problem only for tak ,5a6734dd-373a-48da-bb57-5e5dce3e4b21,08/08/2023 17:39,22/08/2023 16:37,26/08/2023 12:40,26-Aug-23,SANTRAMPUR,Home Appliences,1999,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
3e8f3d7d-e3b8-489a-aabc-09370084854b,Inbound,Order Related,Installation/demo,,4238a744-5761-4b70-8fe8-f4b8f632c490,,26/08/2023 18:30,26/08/2023 18:35,26-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
33554f9a-474a-4e61-af66-35ca2111a896,Inbound,Order Related,Delayed,No waiting time good service,18af008b-f05e-429f-a728-91930ff95f3c,18/08/2023 16:05,26/08/2023 08:13,26/08/2023 08:15,26-Aug-23,NEW DELHI,Electronics,241,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d237434c-b84e-4870-912e-5e4098ebc2e9,Inbound,Returns,Damaged,Good service ,f42b4e23-1e7c-43ce-ab2e-edebd6545e3d,,26/08/2023 07:45,26/08/2023 07:50,26-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
72465a1f-82f2-4823-b5f0-20032f63066f,Outcall,Order Related,Order status enquiry,,09226b11-209c-4824-a055-7e04974baf57,,26/08/2023 22:45,26/08/2023 22:51,26-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
48fa8fa3-0053-4769-b638-84637bce0a64,Inbound,Shopzilla Related,General Enquiry,Problem not solved,fb1f48c4-4775-44b1-a514-cd56aeb7274a,,26/08/2023 17:04,26/08/2023 22:07,26-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
9ef6c20c-79be-4a5e-9f9a-b6f9744b1f65,Inbound,Returns,Reverse Pickup Enquiry,,92e6fdb2-b7b8-47b9-a7ed-de2203d77143,,26/08/2023 13:41,26/08/2023 13:42,26-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
1ee46e00-8470-4aaa-9ab0-942581bfb4d1,Inbound,Returns,Missing,Nice,6390e138-a35e-4547-b822-c8376bca28ea,,26/08/2023 08:42,26/08/2023 08:45,26-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
f1a33f97-e80e-45c6-a31d-e0ac544e420e,Inbound,Returns,Reverse Pickup Enquiry,,9c02d472-3d35-439f-82d1-cb404dda540c,,26/08/2023 21:22,26/08/2023 21:24,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
4345cf7a-0974-4696-914c-dfa410b64e35,Inbound,Returns,Fraudulent User,,6346f2c8-5189-45a3-ab6d-3f5bef0464a0,,26/08/2023 12:06,26/08/2023 12:07,26-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
57a1b786-7775-4a45-b590-3dac4b27aeac,Inbound,Cancellation,Not Needed,,14999b91-5cfb-40b9-a1e8-7d3dda2079a6,16/08/2023 17:37,26/08/2023 09:57,26/08/2023 10:00,26-Aug-23,JHARSUGUDA,Books & General merchandise,54,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
e5aaa132-f532-455b-a5da-4ccb1a9da502,Inbound,Order Related,Delayed,"Keep interaction to the point, no need to be apologizing for delay or congratulations for being plus member. They take a lot of time in saying all these.",9af6a0f5-893c-4801-b406-3eabffc88c42,05/08/2023 20:02,26/08/2023 12:26,26/08/2023 13:45,26-Aug-23,HYDERABAD,Electronics,7999,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,4
e9f1d94a-707f-4ef6-b8a9-1e5f8867ee86,Outcall,Product Queries,Product Specific Information,Very nice Shopzilla customer support services,f906fe50-016f-40d0-8ffc-141efd2a3693,,26/08/2023 17:08,26/08/2023 17:10,26-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
c0b5719c-daa0-4c9f-97b5-c2b9715a30ba,Inbound,Order Related,Installation/demo,,7b8d079d-fa74-468f-a160-823f7aa556f8,,26/08/2023 16:40,26/08/2023 16:43,26-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
46a0de8e-76f7-4ca3-bf32-04e042158a26,Inbound,Returns,Reverse Pickup Enquiry,,5d879907-95ee-4f3d-8776-f0e8f89ed1b0,,26/08/2023 15:14,26/08/2023 15:17,26-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
3420da1f-2c88-48fc-9393-33784d8f5116,Inbound,Returns,Return request,,de44826b-0501-42f2-a0a4-4f35ab3fccc8,,26/08/2023 17:19,26/08/2023 17:22,26-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e9196587-ee00-4507-9332-765e53317f7e,Inbound,Returns,Reverse Pickup Enquiry,,51b8c98a-5652-4359-b0d7-d98ee6414bbe,,26/08/2023 07:17,26/08/2023 07:26,26-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
71ccd53f-ffd8-4232-9c2b-6a5f06b52bef,Inbound,Returns,Reverse Pickup Enquiry,,03be75f1-6a20-41f6-b161-15f33b4dc893,09/08/2023 15:24,26/08/2023 10:26,26/08/2023 10:52,26-Aug-23,W26,LifeStyle,791,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
2fcda68d-4200-4e96-93bb-dd14ba71dcc3,Inbound,Order Related,Priority delivery,,1ec9f37f-e52c-4296-995a-1f546a7af6a6,,26/08/2023 14:06,26/08/2023 14:07,26-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bac6b478-0f6e-42fe-936c-e9d02b6be351,Inbound,Order Related,Order status enquiry,Yes,980eb9b2-99c1-4c35-baa0-760041349129,11/08/2023 20:33,26/08/2023 07:08,26/08/2023 07:11,26-Aug-23,UNNAO,LifeStyle,389,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
6ffe662f-e927-4579-b556-62c21d258d8c,Inbound,Product Queries,Product Specific Information,,9c7aadf3-fcbc-4db5-8e6c-93b9a84d4f2d,,26/08/2023 21:43,26/08/2023 21:46,26-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
bc6e1380-a7b4-4747-95af-3ecfc0c507a1,Inbound,Order Related,Installation/demo,,23c7f26d-9a1e-488d-867e-fb051bea8f27,,25/08/2023 10:21,26/08/2023 19:04,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
0a495388-b568-41d3-884a-a8999f866554,Inbound,Returns,Reverse Pickup Enquiry,,a6d88988-3886-4592-9978-5e4092f47015,,25/08/2023 20:33,26/08/2023 06:47,26-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
48a41220-70dc-4e14-a74f-18acd592453a,Outcall,Product Queries,Product Specific Information,,db050e3c-dc35-47d9-9378-68abf9967827,,26/08/2023 21:15,26/08/2023 21:20,26-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
009518ea-aabe-463f-889d-0adb9d65eb79,Inbound,Order Related,Order status enquiry,  should check the item before dispatch. ,9d0cc97c-af36-49c0-8eaf-f3ccc35eb7eb,,26/08/2023 22:26,26/08/2023 22:27,26-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
6f6c7441-a197-4b3e-86a7-2d5ee0125808,Inbound,Returns,Reverse Pickup Enquiry,,97024ff4-6433-4062-bed0-60a2348fc690,09/08/2023 19:35,25/08/2023 17:31,26/08/2023 08:31,26-Aug-23,BERHAMPORE,Books & General merchandise,26,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
b41558f1-5e74-4493-a3af-1d09962d6bf8,Inbound,Order Related,Priority delivery,Customer help Good ,252dfe5a-4f1b-4395-ad05-6987d68d3276,,26/08/2023 08:45,26/08/2023 08:46,26-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9247f21a-b209-4472-bc33-5dcfa31582b2,Inbound,Returns,Return request,Executive was so good and polite as required and she has the best skills,ec8cf578-d44b-4af7-a472-a0c68138d5c0,,26/08/2023 05:29,26/08/2023 05:32,26-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
b272259e-b02f-4a60-8853-6c4e287cb5c6,Inbound,Returns,Reverse Pickup Enquiry,,2df0f43f-9367-4d35-ab86-e7c5de67b9c5,,25/08/2023 21:03,26/08/2023 05:08,26-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
05d5ca2a-097b-4162-9969-23d2dae857d3,Inbound,Order Related,Order status enquiry,All is well,60134549-e34b-4264-8c44-b4627bc098b1,,26/08/2023 19:56,26/08/2023 20:02,26-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
50670e81-3363-4d20-af27-7b5deee891c7,Inbound,Returns,Fraudulent User,Awesome,cdcc22fa-c02b-40c7-b86c-70b294c6ea04,16/08/2023 19:45,24/08/2023 22:22,26/08/2023 21:17,26-Aug-23,BURDWAN,Affiliates,99,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
7c3642bf-608b-456a-ac32-cbecc346b30e,Inbound,Order Related,Invoice request,It will be helpful if invoice is available in my order tab,93c09794-c393-4e7a-a921-1ff3a382a515,17/08/2023 08:15,26/08/2023 12:02,26/08/2023 12:09,26-Aug-23,VISHAKHAPATNAM,Books & General merchandise,254,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
81ce33ab-b891-4c0c-bdbf-fa2244ed7ec9,Outcall,Returns,Reverse Pickup Enquiry,,e042a9fa-0110-4e09-b59c-4fb9d576bedc,,26/08/2023 13:22,26/08/2023 13:30,26-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
31663b64-c83e-41d0-9b49-f6653d370b58,Inbound,Payments related,Online Payment Issues,Please start give chatting option about pay later ,97a47979-f9d3-4936-937f-c6f354c41d9e,,26/08/2023 14:50,26/08/2023 14:50,26-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
93ca98f1-1614-4761-9c03-acc60f85d48e,Inbound,Payments related,Online Payment Issues,Good resolved ,4021558d-04ad-422c-b53a-88983e6310da,,26/08/2023 23:25,26/08/2023 23:33,26-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
96ec70a9-c3da-4608-b992-8a3580385343,Inbound,Returns,Reverse Pickup Enquiry,,7c1c4ab1-ee39-48cb-8714-61e3e7f7eff6,,26/08/2023 23:31,26/08/2023 23:33,26-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
a68b213a-a8f7-4394-be74-c9c6379a535d,Outcall,Returns,Reverse Pickup Enquiry,Nice ,63f4822a-6d28-45bf-8f1d-d6d1d4588438,17/07/2023 21:50,26/08/2023 22:22,26/08/2023 22:25,26-Aug-23,BHARUCH,Furniture,5399,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
dd470f98-d3b3-49f5-9a98-a29cc6834817,Inbound,Returns,Reverse Pickup Enquiry,,8d1209e2-d60a-48d1-b1d1-584e69c5ad9f,,26/08/2023 17:28,26/08/2023 17:28,26-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
65db3d75-d82e-4448-89de-2a73805b0e86,Inbound,Cancellation,Not Needed,,12f65c6c-5ca8-4454-86b6-fedf729393d9,,26/08/2023 14:15,26/08/2023 14:16,26-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
b659ac5a-443b-404c-8733-3a227bdc1b3f,Inbound,Returns,Missing,,96b1b449-636b-4a47-bb72-3c3c79ba0e3e,,26/08/2023 11:15,26/08/2023 11:19,26-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
465be8c0-983f-453c-9ee9-8ffcc16012d0,Outcall,Returns,Fraudulent User,,9362145a-7178-4dd6-a234-ff0955985a73,14/08/2023 20:04,22/08/2023 15:50,26/08/2023 14:53,26-Aug-23,GORAKHPUR,Books & General merchandise,58,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
c5135b69-9dfd-4f01-bdf5-e1ec188f72e4,Inbound,Returns,Reverse Pickup Enquiry,Plz add customer care option at every order ,38f78515-7841-48b9-94aa-f2b48cbf57e3,,26/08/2023 19:30,26/08/2023 19:41,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
7e5047af-f871-4de8-93f2-f635f4289987,Inbound,Returns,Reverse Pickup Enquiry,,a9f54318-2c79-465a-adfc-b52aa91f95e8,,26/08/2023 18:05,26/08/2023 19:07,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
fa7c8672-fbd8-4fe2-9153-f646d960d30b,Inbound,Returns,Reverse Pickup Enquiry,,d7fadae9-981a-4bcc-be82-fc62b0a74383,,26/08/2023 17:31,26/08/2023 17:46,26-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
a0946113-4411-462a-8444-ecd340c3175e,Inbound,Returns,Exchange / Replacement,I have been cheated by your wish master. Who would register my complain and resolve the issue if not you? Should I try reaching consumer forum ,5f322444-1f61-4358-a924-d51cce45b2a0,,26/08/2023 16:14,26/08/2023 16:37,26-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,1
eaad31cf-692c-492e-9478-077d59e57862,Email,Refund Related,Refund Enquiry,,7724bded-f038-459e-aacd-af40404ac690,,26/08/2023 16:23,26/08/2023 16:24,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5e402eaf-2da9-4374-95f4-faaf369f4fba,Inbound,Returns,Reverse Pickup Enquiry,Very good ?? ,58e48458-9f9a-4df1-832a-ec1e644bb8fc,,26/08/2023 13:53,26/08/2023 13:55,26-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
de2cbd11-9806-4a9f-92a8-b9d7e9748e40,Inbound,Shopzilla Related,Signup Issues,Very good ,1f35e7dc-f783-4cd8-bdf5-cfd8a5d6b0d6,,26/08/2023 17:16,26/08/2023 17:17,26-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
d302f5d4-f5d8-44b4-a390-ed23d631db1a,Inbound,Order Related,Order status enquiry,,688996e4-3a0b-423d-832e-5acf5a20bdf5,,26/08/2023 20:35,26/08/2023 20:45,26-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
a7d4f5b7-f168-4694-b20b-0016ddabd23f,Inbound,Cancellation,Not Needed,,be63cff6-68bf-44b7-8192-bf12af735a44,06/08/2023 10:30,26/08/2023 07:48,26/08/2023 09:56,26-Aug-23,MAHRAJGANJ,Books & General merchandise,63,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
139fc394-3cd2-45f8-9303-b1a312be3b69,Inbound,Returns,Reverse Pickup Enquiry,,c4a4ad09-c3a4-4b1a-93bd-d298ebcadfb4,,26/08/2023 18:44,26/08/2023 19:02,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
1a43e0c9-d3f9-42bf-b723-cd018124782f,Inbound,Order Related,Invoice request,,5bd957bb-bef6-4b7e-8aa3-54aa0f1ee3ad,,26/08/2023 09:54,26/08/2023 09:58,26-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
7e47dab7-b5fc-46b9-9595-d049e7d56474,Outcall,Shopzilla Related,General Enquiry,,cd324c15-ddd8-4da8-a838-ae447a9f50b4,,26/08/2023 09:04,26/08/2023 18:26,26-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c7cde44d-ca34-44fe-9c6b-087b940efe17,Inbound,Order Related,Delayed,,e1d83398-ab67-49ed-92b1-ce002678d829,15/08/2023 13:01,26/08/2023 18:35,26/08/2023 18:47,26-Aug-23,BALESHWAR,LifeStyle,435,,Desiree Newton,Emma Park,John Smith,0-30,Morning,3
1cec72c7-01ff-4141-8617-9796c56117e0,Outcall,Returns,Return request,,9a12c4a0-7ffc-4f8a-a1fa-5b5f7ed5bb47,18/08/2023 14:09,26/08/2023 17:18,26/08/2023 17:22,26-Aug-23,KOLHAPUR,Electronics,899,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
a5ff15a7-6d4a-451f-a36c-ef8859dbc33e,Inbound,Returns,Fraudulent User,,7c5e7e01-e893-42f0-8fec-e70b6585817b,,26/08/2023 08:32,26/08/2023 08:36,26-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
667f743f-c4be-4b78-8290-881f9203c3ee,Inbound,Returns,Reverse Pickup Enquiry,Excellent,7cc5ee7d-6e73-4502-90d7-72c80adee701,,26/08/2023 17:08,26/08/2023 17:08,26-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
4c105b57-d9a0-4bad-a308-151471b5d053,Inbound,Returns,Fraudulent User,,9c6406db-a9ae-449e-b44a-1d654bbc5cca,,25/08/2023 18:55,26/08/2023 11:00,26-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
ced40527-eebb-4f6d-80ca-7085c2ce8e83,Inbound,Returns,Reverse Pickup Enquiry,,d30ed3d0-a71a-4a52-acad-debc9ad24caf,,26/08/2023 14:04,26/08/2023 14:06,26-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
7730d514-a3d7-4a80-88af-2550f11debd4,Inbound,Product Queries,Product Specific Information,Poor services company shut his site but products are available on ur site,236ed703-ad78-4e81-9ef6-15c327d4c85e,,26/08/2023 10:56,26/08/2023 11:07,26-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
8409a76e-1a3c-4003-a1d0-648e0bf826b9,Inbound,Returns,Reverse Pickup Enquiry,,dece3b81-1809-4153-88c4-4ffa24d2fef8,,26/08/2023 15:17,26/08/2023 15:20,26-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
b5ec61ea-771c-4a18-8ebe-8b0f7ad85315,Inbound,Returns,Damaged,,35cf14fe-1a30-4828-b771-05ec3cf4a9be,,25/08/2023 15:24,26/08/2023 17:22,26-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6915373e-3101-4ac6-a8c2-32b2cb9c8a1d,Outcall,Returns,Reverse Pickup Enquiry,,459d5a2f-cfba-47d3-8ed6-4acb710f802f,18/08/2023 17:52,24/08/2023 20:46,26/08/2023 21:18,26-Aug-23,JHUMRI TELAIYA,LifeStyle,420,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
ccd32519-fef9-47da-90e6-443642d6a313,Inbound,Order Related,Delayed,,6448d099-605c-42db-8e14-47cf5806051b,20/08/2023 19:41,26/08/2023 18:47,26/08/2023 18:58,26-Aug-23,JAMMU,Mobile,23999,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
0c272dd4-ed0d-454e-b544-7b327a764ef8,Inbound,Refund Related,Refund Related Issues,,bed4d260-8a1e-479b-a459-555c2df07da4,14/08/2023 17:45,26/08/2023 08:31,26/08/2023 08:36,26-Aug-23,PATNA,LifeStyle,699,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
672d7e7a-7ed9-4ca6-8b14-553398f12028,Outcall,Returns,Return request,,00a3b5b7-497e-4ae8-a204-445122e7bf25,,26/08/2023 21:09,26/08/2023 21:11,26-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
81f3321f-903d-4830-a8c3-170275c4e129,Inbound,Order Related,Installation/demo,,1501e8e6-26cd-4243-b412-042e39a8f7ec,,26/08/2023 03:49,26/08/2023 03:51,26-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
c8b785da-c6e3-411c-b914-110ca7b9aa20,Inbound,Returns,Reverse Pickup Enquiry,,3d2103ef-6224-4b4b-bd1d-bed280b296d7,,25/08/2023 15:59,26/08/2023 21:00,26-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
f6849240-00a1-450c-9049-c34701a103b6,Inbound,Returns,Fraudulent User,,da6332c5-429f-4ec8-b229-e0926e41a2f6,18/08/2023 11:34,26/08/2023 09:24,26/08/2023 09:27,26-Aug-23,DEHRADUN,LifeStyle,1674,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
9d76fd0b-f4b6-475b-9929-d4fac5391650,Inbound,Returns,Reverse Pickup Enquiry,I want return this product I have received used and darty product please provide return this product. I am trying to return this product last 9 days no one provide return every time request is cancelled. Pickup boy told please raise a proper request.,70a521b3-0fe5-4e89-90e0-6edfc8d88785,13/08/2023 18:31,26/08/2023 14:33,26/08/2023 14:36,26-Aug-23,LUCKNOW,LifeStyle,799,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
b1e996fe-71f3-4561-a898-5fd3307ca56b,Inbound,Returns,Service Centres Related,,0513a6fc-6831-49d6-8144-07e70b93bed3,,26/08/2023 15:41,26/08/2023 15:57,26-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
bfb52a5f-5c8a-4d50-9baa-e9d29323b9ea,Inbound,Order Related,Delayed,,2b480829-78ed-405c-ac53-f26bde2d1d80,,26/08/2023 20:06,26/08/2023 20:10,26-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
de8e43e2-f88f-4c7a-ac09-4574f88e8df4,Email,Order Related,Installation/demo,Bed,bf2211a7-f795-42df-ae3f-b080496575bc,,26/08/2023 18:25,26/08/2023 18:27,26-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
95cf9cc0-f3db-4206-bd73-74236705c285,Inbound,Shopzilla Related,General Enquiry,,8be448d3-d1ff-4c41-bbea-b4a2ed9bd2a0,,26/08/2023 14:41,26/08/2023 14:51,26-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
82189f40-a940-4fc6-ae7d-d998aeb4152d,Outcall,Order Related,Order status enquiry,,90fbab0b-54f4-4b0f-b499-2fb4dc3f3a4b,,26/08/2023 09:22,26/08/2023 09:39,26-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3f5876f6-9c3a-42ba-85a9-a5126dce8e47,Outcall,Returns,Reverse Pickup Enquiry,Nice,5e10d565-1344-490d-81b8-cc86952267a3,,26/08/2023 07:49,26/08/2023 07:51,26-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
66ea19f7-0546-434b-8434-1cba4f5e891d,Inbound,Returns,Fraudulent User,,16e45723-a051-4495-881e-defb25681f87,,26/08/2023 17:19,26/08/2023 17:30,26-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
e741f596-91a2-4367-a513-95b02d7e1afb,Outcall,Returns,Reverse Pickup Enquiry,,cc4e654a-bd1a-422d-848b-f7114a812dd4,,26/08/2023 10:20,26/08/2023 10:23,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
15f214df-4175-410c-a2ce-f9792e74c3bb,Inbound,Payments related,Wallet related,,9cdd0d0f-ee97-4f5d-8145-049b599d95d3,,26/08/2023 14:16,26/08/2023 14:28,26-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
620b706e-e3fd-4b68-a6be-3fa500e9751b,Outcall,Returns,Return request,,d7f8c60c-0f6e-4b48-9df4-61626025a3a1,,26/08/2023 16:37,26/08/2023 16:45,26-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
1a834ffb-6427-477b-970f-4604dc3fd87a,Outcall,Returns,Reverse Pickup Enquiry,,a9cbff02-b319-4696-b98f-c1a8cc70c3ec,,26/08/2023 15:32,26/08/2023 15:34,26-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
c20bc946-c3b0-4f1d-989b-50536cc9878e,Outcall,Payments related,Online Payment Issues,,aca894d1-25b2-4e23-a39e-03503eb659c5,,26/08/2023 11:03,26/08/2023 11:06,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
23b2b8d4-f89e-4e53-82cc-d736ec52704b,Inbound,Order Related,Order status enquiry,,4731943f-bbc2-47a9-be02-5931aaf82b3f,20/08/2023 18:32,26/08/2023 19:20,26/08/2023 19:43,26-Aug-23,AHMEDABAD,Home,198,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
3869849f-a279-4f1f-8831-8b0275737384,Inbound,Order Related,Priority delivery,Happy costomer ,09d0b5c4-13a5-4dd9-849f-8164526a4421,19/08/2023 14:38,26/08/2023 16:42,26/08/2023 16:52,26-Aug-23,VADODARA,LifeStyle,387,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
fa73b7ef-9649-4aef-9521-bc71850ef9dd,Inbound,Returns,Reverse Pickup Enquiry,,cf586ca9-8b5d-4fdf-85c3-ded4e45724ce,17/08/2023 03:48,23/08/2023 12:31,26/08/2023 21:11,26-Aug-23,DHANBAD,Home Appliences,223,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
f786dd75-4d45-4074-90de-29028d610d34,Inbound,Returns,Missing,,65de8f69-62e0-4f43-9fa7-4ada74b65dd9,,26/08/2023 15:43,26/08/2023 15:51,26-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
b91183e3-812b-41a9-ae89-5c4c45532ace,Inbound,Returns,Wrong,,eb4fa503-e0d1-4196-9a5b-549362c13961,,26/08/2023 23:05,26/08/2023 23:17,26-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
6db5ff8e-e64b-47b9-872a-a2991924923e,Outcall,Returns,Return request,Thank you ,b3edfd89-e5a2-4abe-8883-dac8fc746d34,,26/08/2023 13:50,26/08/2023 15:34,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
01084c03-b9ca-49bd-b60d-9f1daff67c19,Inbound,Returns,Return request,Good,38907595-9265-4d6a-b504-6129ece89584,,26/08/2023 18:08,26/08/2023 18:09,26-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
e9bcc69c-7ac7-4044-ba86-7d9892575499,Inbound,Returns,Reverse Pickup Enquiry,,65072802-5a92-4607-9527-303e7fbf060d,,26/08/2023 14:41,26/08/2023 14:46,26-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
1f0296d7-8bbc-4f9b-bc8f-5992bf00643b,Inbound,Order Related,Order status enquiry,Very good,1edbb4e9-8af0-4be9-bf64-e24924c05858,,26/08/2023 21:40,26/08/2023 21:42,26-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
53609aaa-4db7-4286-99ca-34691e26c88e,Inbound,Order Related,Order status enquiry,GOO DBEHAVIOR,cc5a7d4d-fcea-4dae-b61c-29a6b8cff936,,26/08/2023 20:23,26/08/2023 20:52,26-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
c9c2ff49-cde6-4dee-8bf9-e84266841c8a,Inbound,Product Queries,Product Specific Information,Very Good quide .Mam customer treat like as a family member.  ki rating hoti toh 100 out of 100 rating krta.Shopzilla   hi Shopzilla members ki jarurat hai.Thankyou with deeply heart.,3a05f6dd-bf6f-4ae1-a206-52b0fb024cfa,,26/08/2023 17:08,26/08/2023 17:36,26-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
fd2946ed-9b4c-42ab-b7c3-dbc2afb2a456,Inbound,Returns,Reverse Pickup Enquiry,,7a71df9b-32ed-46ae-9679-21ae78734ad1,,26/08/2023 15:07,26/08/2023 15:23,26-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,1
25d2a354-3264-4b09-8ac3-00cf30c46e86,Inbound,Returns,Reverse Pickup Enquiry,,fc6baecf-36a2-4ccf-9831-d6c980c91844,,26/08/2023 10:08,26/08/2023 10:09,26-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
bdb9157d-1543-4567-a940-364b71178999,Inbound,Shopzilla Related,General Enquiry,Good,92892a90-e0ea-46af-b122-325339a973c3,,26/08/2023 09:26,26/08/2023 09:28,26-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
28401c48-0e0b-477e-b894-6ff4cce337fe,Inbound,Order Related,Order status enquiry,,bf1fc0a3-8761-4ef2-b399-daa033db34a9,22/08/2023 19:05,26/08/2023 07:08,26/08/2023 07:59,26-Aug-23,MUZAFFARNAGAR,Home,2699,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a4459955-fe45-46d6-9e5e-c09a801545e5,Inbound,Returns,Service Centres Related,,6b84f7ca-ed16-43c5-9d47-5640177e4f80,,26/08/2023 17:33,26/08/2023 22:28,26-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0d7184b4-305f-41a1-8434-164f8bf7654c,Inbound,Order Related,Order status enquiry,Kindly delivery item on time,30e56c63-227a-4ff4-afa7-d9d19ea5400d,,26/08/2023 20:00,26/08/2023 20:26,26-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
43b380a6-00f4-4c3f-9dab-1d1dae66dc7c,Inbound,Returns,Reverse Pickup Enquiry,Good ??,642d52bd-bee2-48cb-aa08-ed0f62a79191,,26/08/2023 23:08,26/08/2023 23:10,26-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
f33f9977-539e-440c-a82c-2249bf6b788c,Inbound,Returns,Reverse Pickup Enquiry,Resolved issu,fbc99bdf-edf6-4c4a-af1e-d1ef388c2855,,26/08/2023 18:15,26/08/2023 18:22,26-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
ed24f9db-2e22-4d9a-b6bd-dd42045f4884,Inbound,Returns,Return request,The assistance was up to the mark. No suggestions ,39030607-2583-404f-9d36-ca50ffa9987a,,26/08/2023 21:58,26/08/2023 22:16,26-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
addbecf7-9ea3-4eb2-84df-dce454f24e5f,Inbound,Product Queries,Product Specific Information,,f352d92e-71f4-4bd6-964c-94ab0677d228,,26/08/2023 01:00,26/08/2023 01:02,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
35158649-4966-4c90-b647-526920a53872,Inbound,Returns,Return request,,08cd746a-cf04-46e8-b7d3-fca0b64f7438,,25/08/2023 18:22,26/08/2023 22:35,26-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
58dfed77-6e0d-42d5-9949-1a4ab54e8d9a,Outcall,Returns,Reverse Pickup Enquiry,2 Item shorts issue not solved,a16110d3-2da7-48f5-93cc-1843ce630425,,26/08/2023 12:49,26/08/2023 12:56,26-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,1
9e2d1134-446d-428e-8f70-5ab2cdae1608,Outcall,Returns,Wrong,,93dc1d31-9e07-4415-b8fa-d4788b61ab3b,,26/08/2023 16:17,26/08/2023 17:26,26-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
95a89fcb-73b1-4603-a351-c31f124284d3,Inbound,Shopzilla Related,General Enquiry,Good ,fc4a0182-cf45-424b-85e8-d7c76b3b0bf3,,26/08/2023 22:53,26/08/2023 22:55,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
078cdaa0-bd07-40f5-afe1-285c7f37b828,Inbound,Returns,Reverse Pickup Enquiry,?? ?? ?? ?? requst ???? ??? ?? costomer ?? ??? cheat ?? ???? thanks costomer care maam ?? ?? for providing me information ,85702ec6-c758-4069-88fd-e1232b43c1a3,16/08/2023 19:12,26/08/2023 17:58,26/08/2023 17:59,26-Aug-23,GONDA,Affiliates,157,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
49075f39-dc66-420c-b8c5-d1bd545b2bf3,Outcall,Order Related,Order status enquiry,Full satisfied ,6e7f529c-0eb8-4352-8da1-41d9221cb50d,,26/08/2023 23:29,26/08/2023 23:40,26-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ba1c1676-98bd-465a-b882-9476a7583c88,Inbound,Order Related,Installation/demo,Customer care executive told me foe 2 min but hold 25 min then cut call and not solve my problem it's very unprofessional and unmaner person ,0b70b7c7-bf40-41c5-a988-fd6c4bd1b065,,26/08/2023 22:54,26/08/2023 22:56,26-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,1
ffe4e876-0ed9-4bee-afce-cf904349919f,Outcall,Order Related,Customer Requested Modifications,,c7bdf71c-f3ba-4fd6-a7d6-22956a385a7a,,26/08/2023 08:03,26/08/2023 08:05,26-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4c1462e1-e558-4a3a-b0b2-302d1a3ca2d3,Inbound,Order Related,Priority delivery,Nice parsan,7361ee6f-cc24-40d4-a3f7-b5ef3bb0213b,,26/08/2023 19:13,26/08/2023 19:17,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
57918571-9c62-4446-9f4e-c2b843ed9755,Inbound,Returns,Reverse Pickup Enquiry,Good,61989a86-1cbe-43de-ae5e-45eaa2130758,,26/08/2023 18:45,26/08/2023 18:49,26-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
f17436f6-9689-472b-bbe0-e76c76c7c45d,Outcall,Order Related,Installation/demo,,416e928e-d907-4d92-bea7-c7e20cd97160,,26/08/2023 17:27,26/08/2023 17:29,26-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
636aa674-c431-4cfd-b48f-cacdbd5980b5,Inbound,Returns,Reverse Pickup Enquiry,,849270da-f016-4836-b353-5ffdc6245da6,,26/08/2023 17:11,26/08/2023 17:15,26-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
d9a79983-9829-4333-8d7f-db5333d17c4f,Inbound,Order Related,Delayed,,9d13e4d6-805a-44c7-9161-e9dcaa9a155b,,26/08/2023 17:58,26/08/2023 18:28,26-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
8a8a2e42-2df4-44a5-82cd-3c819c2c6694,Inbound,Product Queries,Product Specific Information,,dbe3bf61-5578-498d-a186-eff8ea9924bf,,26/08/2023 16:56,26/08/2023 17:00,26-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
a10349e2-fc2c-4475-9ea8-32dfd4f0479b,Inbound,Order Related,Invoice request,Ok,66ee6267-db2f-45b4-8d39-6bdcab12a77d,,26/08/2023 19:08,26/08/2023 19:11,26-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
093bd1af-3964-4280-9bc5-df9e146c2283,Inbound,Returns,Reverse Pickup Enquiry,My order was not handled by ,1902025d-9fee-4667-bbd1-5aa67a57f53d,,26/08/2023 16:00,26/08/2023 16:40,26-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
34a4c2d8-1cd7-4043-ba86-d8f429ea69e6,Inbound,Returns,Return request,,84891340-4399-47b2-a771-3adb2695ad50,,26/08/2023 14:44,26/08/2023 17:20,26-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f23aa858-f098-43b5-b5ff-41256f25c917,Outcall,Order Related,Order status enquiry,,333d3d94-1128-4a25-9ca7-07e090e4d33a,,26/08/2023 09:06,26/08/2023 09:26,26-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
165ebdf8-51f3-489a-ad57-5cb2643e46ba,Inbound,Returns,Service Center - Service Denial,,e5afe164-9285-42d1-b3a2-7e186c717786,,26/08/2023 19:23,26/08/2023 19:28,26-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
252b8a8b-2a91-4522-b4dd-04e040db6ccf,Inbound,Feedback,UnProfessional Behaviour,"this business is depend on delivery base, & wish mmaster is important key. Strickly supervision on wishmaster work.",d927dde8-1943-47ff-9250-00296b74ef11,,26/08/2023 08:19,26/08/2023 09:06,26-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
26681074-2db9-481c-bc56-bafdad5deeb5,Inbound,Refund Related,Refund Enquiry,Helpful ,58a4d107-8bac-433c-975c-bfb0bfafe36b,,26/08/2023 11:43,26/08/2023 11:54,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
00da5cc2-550e-4813-bd33-f195d0c937af,Inbound,Order Related,Delayed,,fa70b0ac-f274-4c9b-950f-1a46b9a64191,21/08/2023 23:22,26/08/2023 10:50,26/08/2023 10:50,26-Aug-23,DARBHANGA,Books & General merchandise,64,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
2de05143-38a9-4e4c-bdb8-5c984ba377ae,Inbound,Order Related,Order status enquiry,"Improve ur logistics don't blame ur associates, U ppl only hold them responsible for none of thr fault.. ur Shopzilla service is totally disgusting ",3014927b-f6cf-43a7-b2c0-6cdac5ef83bb,19/08/2023 22:00,26/08/2023 19:03,26/08/2023 19:06,26-Aug-23,SOPORE,Mobile,31999,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
0ff54e3e-5903-4178-a0d6-4b57494b8f10,Inbound,Order Related,Seller Cancelled Order,Very bad ,60cf8860-1794-40d0-bcdc-b7842c020bcc,,26/08/2023 08:53,26/08/2023 09:07,26-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,1
c130c832-7a87-420a-86a1-bf9865e9cc65,Inbound,Payments related,Payment related Queries,,b756cd1a-eeaf-4e51-87e4-3c69d386b878,,26/08/2023 10:59,26/08/2023 11:11,26-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
40317187-1236-4b10-9fdb-597a2fa114bc,Inbound,Product Queries,Product Specific Information,"Shopzilla is very good, it makes it easy for the customer to get the product or do any work.",c8fdace4-f633-4a8f-865e-624ee92bdf0f,,26/08/2023 15:25,26/08/2023 15:29,26-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
5846f949-2b7a-48c3-a173-631528b8b2a4,Inbound,Returns,Reverse Pickup Enquiry,,3305634a-1bae-422b-9a57-6cc0842f7f90,16/08/2023 18:58,26/08/2023 11:03,26/08/2023 11:04,26-Aug-23,CHANDBALI,Books & General merchandise,1060,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
fbf86b0b-e385-46bd-a2c2-be7f64e94fa1,Inbound,Payments related,PayLater related,,1670f227-5581-4b9a-8e29-588bc8f4fc83,,26/08/2023 20:14,26/08/2023 22:57,26-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
774a8511-5406-4535-8cd1-3c349b4e0889,Inbound,Order Related,Delayed,your deliver agent do company image down ,4880ee59-83be-4596-a990-cd2d0bc43bd7,,26/08/2023 12:39,26/08/2023 12:41,26-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,1
90edd38e-1532-429a-ae3f-1ae4fdffbbaf,Outcall,Order Related,Seller Cancelled Order,Not about this executive he was good. A call before that was kep on hold with the statement I will transfer it to manager for 7-8 min no resposne.. Poor service,443b4c42-fbca-421f-9897-28896cd4d9ce,,25/08/2023 19:39,26/08/2023 14:23,26-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
0f78a365-d8de-4ae9-b64d-aca5f122afad,Inbound,Order Related,Delayed,Nice,6db83711-7d57-45ac-ab92-436038886b04,,26/08/2023 16:44,26/08/2023 16:45,26-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
a5250451-c745-4ce6-928c-809d71e00d99,Email,Returns,Service Centres Related,,63bf0483-fed8-4f61-b266-be1b0c4e4136,,26/08/2023 20:06,26/08/2023 21:16,26-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
3882c4bc-d101-463d-914e-1096ceea6a5f,Inbound,Returns,Reverse Pickup Enquiry,,da4a18d0-8fd0-4764-89c7-bc291d2c81c5,09/08/2023 11:41,26/08/2023 13:28,26/08/2023 13:29,26-Aug-23,VARANASI,LifeStyle,1469,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
822c1eec-a2a2-4d57-b28b-ef437c342668,Inbound,Order Related,Delayed,,84453226-b2ed-4971-a9a2-762c1b9df536,14/08/2023 22:55,26/08/2023 20:52,26/08/2023 20:56,26-Aug-23,JAMSHEDPUR,LifeStyle,139,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
c42ae662-34b0-4b1b-b2eb-eb0d424ae86b,Outcall,Returns,Return request,,34dad0e5-57f5-4721-977b-ef6630d33935,,26/08/2023 20:08,26/08/2023 20:09,26-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
90302e55-2750-4034-a7d0-5e74289980ce,Inbound,Order Related,Invoice request,,86ca2a5b-e120-429f-81ba-3606d50e932d,,26/08/2023 16:45,26/08/2023 16:51,26-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
60929546-a623-4173-b2ca-98cf559381f9,Inbound,Returns,Reverse Pickup Enquiry,,3ff92253-bc3d-4f79-8140-a7c41a0476a9,,25/08/2023 15:30,26/08/2023 00:32,26-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
85ef95d0-009d-49f6-99fc-2a230008c182,Inbound,Order Related,Priority delivery,,c2cf6c05-358f-49ef-a725-5a3a916e7ad8,,26/08/2023 12:37,26/08/2023 12:41,26-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7f1cb1b8-9197-47dc-b445-9f49f41a6881,Outcall,Feedback,UnProfessional Behaviour,Good,f525f3dd-f356-44d7-aafd-a1dda98190f3,,26/08/2023 19:41,26/08/2023 19:44,26-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
deb9e47c-9688-4f44-89bf-bd5ab26ee77a,Inbound,Returns,Reverse Pickup Enquiry,,e3abedae-c759-4cc5-a5ae-0a0badab1222,,26/08/2023 19:51,26/08/2023 19:54,26-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5789b92b-d8f1-4638-a746-a6af032fba91,Inbound,Order Related,Installation/demo,Poor quality products & poor service ,b23fee1a-732a-4944-b664-06e7405d391a,15/09/2022 22:24,26/08/2023 19:47,26/08/2023 21:57,26-Aug-23,NEW DELHI,Mobile,24870,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e8c044ac-501e-4416-b0ca-6b1483de6810,Inbound,Returns,Service Centres Related,,39ef81e7-365f-443a-862d-c9f10bccef3d,28/07/2023 08:44,26/08/2023 10:30,26/08/2023 10:33,26-Aug-23,BULDHANA,Electronics,1499,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
fc8f8a58-4a4f-4613-b9c1-d134fe8f038e,Inbound,Returns,Reverse Pickup Enquiry,,99eb086b-6420-477e-b9b0-be403499eff6,,26/08/2023 21:35,26/08/2023 21:37,26-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
737604d2-9f42-41a4-80c5-cc6d707601ee,Inbound,Payments related,Online Payment Issues,,f481d702-463b-4940-8176-57a0c10aa05e,,26/08/2023 19:18,26/08/2023 19:21,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
a4d107bf-3c37-45ab-8328-c0f2763b63cf,Email,Order Related,Delayed,,4c61dad4-5b54-4d7b-bb06-e95ddff33879,,26/08/2023 21:18,26/08/2023 21:20,26-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,3
275df3c4-2e8f-4188-bcfa-94f2c0e0d559,Inbound,Returns,Reverse Pickup Enquiry,Super service. I'm happy. Quick and fast ,ef048fdb-1b31-4afb-994b-d76edb3a6426,,26/08/2023 00:34,26/08/2023 00:36,26-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
d031b76c-9a75-40c4-82b2-51f0721a6dd9,Inbound,Returns,Return request,,aef5d074-a8a7-4089-8461-5714cb8d1b96,,26/08/2023 22:22,26/08/2023 22:25,26-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
ec312135-241c-45eb-9d37-31882a605163,Inbound,Order Related,Seller Cancelled Order,,c1cb8580-77c1-4669-8e4e-5c62f91bc9d7,,26/08/2023 22:16,26/08/2023 22:21,26-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
de75e9c3-5afe-4143-a092-55f48c1ef455,Inbound,Returns,Reverse Pickup Enquiry,Very very good support customer care,a0064d85-b709-4797-93ca-709d5db5e5dd,,26/08/2023 13:23,26/08/2023 13:24,26-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
70cf6418-572f-45a1-9741-4184f504fe5d,Outcall,Product Queries,Product Specific Information,,f5067072-65db-4784-a975-82d2f1efdbd4,,26/08/2023 16:14,26/08/2023 16:15,26-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,2
8df25d5d-bb64-4875-8d85-2344f279b751,Inbound,Returns,Fraudulent User,,25145c75-f579-477c-8265-0e21233f88b1,18/08/2023 08:09,26/08/2023 09:42,26/08/2023 13:30,26-Aug-23,THANE,Electronics,2999,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
57ab4fbc-6902-4a4a-9961-f68d8e0dee73,Inbound,Returns,Reverse Pickup Enquiry,,14c86eaf-c071-4568-9d01-a3e58f5f6c83,14/08/2023 17:38,26/08/2023 22:18,26/08/2023 22:35,26-Aug-23,MUMBAI,LifeStyle,183,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
109e3b07-6b20-40ef-8fa7-04952bcb397f,Inbound,Order Related,Order status enquiry,Cmsmfkfksks,ce5baf79-3ba8-4ecf-9a95-7345fbada235,,26/08/2023 16:22,26/08/2023 16:23,26-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
55415833-1e34-4830-bf1b-75cb0f57b9fc,Inbound,Feedback,UnProfessional Behaviour,,41b5dadc-2208-465f-87fa-8907e5036689,,26/08/2023 22:18,26/08/2023 22:21,26-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
b81c5634-841a-4d18-a047-15c07bd99631,Inbound,Feedback,UnProfessional Behaviour,,1ba8ead2-551a-4e47-aef3-66969c0d1b43,,26/08/2023 15:26,26/08/2023 15:27,26-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f2c45432-d8c7-44c4-b871-eb17e14f2e3e,Outcall,Returns,Return request,Thanks for help me ,28e85112-de73-41c2-a0a9-2308229c95d6,,26/08/2023 14:41,26/08/2023 14:50,26-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
52f3effc-2370-44fd-9d54-adbe5d8ae774,Inbound,Refund Related,Refund Enquiry,Very good ,7e698233-c858-4371-b1c6-f5b2d86b84b2,07/08/2023 17:42,26/08/2023 15:57,26/08/2023 15:57,26-Aug-23,SAMBA,Electronics,1299,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
35db777d-5cd7-4efe-94c8-82742677d853,Inbound,Returns,Reverse Pickup Enquiry,,794c6314-bed2-4901-b09d-94866ef555a1,,26/08/2023 23:20,26/08/2023 23:37,26-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
a95eb3cf-de25-4747-8da1-6cc0e2c1f457,Inbound,Shopzilla Related,General Enquiry,Thank you so much for supporting,316f50e3-fbb1-48ef-8c8b-66410abd959f,,25/08/2023 23:42,26/08/2023 00:05,26-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
3cd7bde0-d25d-49f9-8b99-8262dddfb61f,Email,Returns,Fraudulent User,,bfcdf68b-47da-413c-86a4-3ad6858789c2,18/08/2023 02:34,26/08/2023 11:54,26/08/2023 11:58,26-Aug-23,KORAPUT,Home,75,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f39dd5cc-63ec-4ac6-b071-13e11f09bd0d,Inbound,Feedback,UnProfessional Behaviour,,d8e5573e-a985-4d1f-9af3-08a7f28b4189,30/07/2023 13:35,26/08/2023 22:54,26/08/2023 22:57,26-Aug-23,CHENNAI,Books & General merchandise,364,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
3101c6e0-42b8-47d2-8334-f492410dd712,Inbound,Onboarding related,Seller onboarding,,699cf01d-3985-44c2-85bc-ca39e8059cae,,26/08/2023 00:04,26/08/2023 00:12,26-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
8278d2b2-5df7-4d10-ac2b-c1f36a3ccd38,Inbound,Refund Related,Refund Enquiry,,6e05024e-aeed-46bd-927c-ecc3db27a6b8,,26/08/2023 16:18,26/08/2023 16:23,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
3706141e-92ad-44ed-950b-72fba5ed4600,Inbound,Returns,Missing,Good,b9c05b5c-aee4-4970-834b-e18db33db8a2,,26/08/2023 22:18,26/08/2023 22:19,26-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
89d065a7-bd08-45a8-bfbf-d67cda016034,Inbound,Returns,Reverse Pickup Enquiry,,0314aaf7-a8f9-4aa0-96e8-976c77b29290,,26/08/2023 14:02,26/08/2023 14:05,26-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,3
416c6dca-2a06-4237-b140-5b417c645b2b,Inbound,Order Related,Order status enquiry,,0547bee5-62d1-4b02-a2d4-a6a45fb60406,,26/08/2023 07:45,26/08/2023 08:53,26-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
7d18d672-56f7-49b0-ac5d-d092e7a94a2b,Inbound,Order Related,Delayed,,22d69da1-8f8e-4575-b9ca-e20a3d0ae085,,25/08/2023 22:48,26/08/2023 08:52,26-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3e84e971-dfc8-4603-a380-a22f306d7c50,Outcall,Returns,Reverse Pickup Enquiry,,32cd6716-1fd9-4ed9-9923-a938f4b9f8bf,,26/08/2023 18:53,26/08/2023 18:57,26-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
f32f9529-b788-484e-8daf-5fbcf66cc1f2,Inbound,Returns,Reverse Pickup Enquiry,Worst customer executive in my life,6e7c41bc-cdec-44f8-b05d-10347f142262,11/08/2023 01:09,23/08/2023 10:31,26/08/2023 18:38,26-Aug-23,CHENNAI,Books & General merchandise,134,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,1
a1ab391d-be86-4aa2-92cd-da40f29d3c2b,Inbound,Order Related,Order status enquiry,,469029d4-dec4-43d1-8275-bb238149be82,,26/08/2023 19:20,26/08/2023 19:24,26-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
88a59c61-5d57-4e13-83b4-bd9e575fd20f,Inbound,Order Related,Order status enquiry,,5091e381-e4e9-4fac-aea8-0a0f775c365b,,26/08/2023 18:34,26/08/2023 20:27,26-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3b039d5d-4582-4bfd-a6f4-1d01ddbbba66,Inbound,Returns,Reverse Pickup Enquiry,Good ,f5eccf61-4604-4432-b411-039c745e1984,,26/08/2023 07:42,26/08/2023 07:46,26-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
45e4738e-5fda-4933-8b62-77d3c78e3b80,Inbound,Returns,Wrong,Customer  support  is good,e279b63d-9f14-4509-b8aa-fe9daaab6aac,,26/08/2023 20:16,26/08/2023 20:19,26-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
a273058a-0b6a-428a-b255-a532d6d291ea,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is one of Ecommerce which provide the  very good customer service only thing is give more options to connect with Customer care in easy manner ,319eeaca-8637-4fd9-8334-d71d6fb8a531,,26/08/2023 11:52,26/08/2023 11:53,26-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
ea40493f-a3eb-46a1-b018-3c400d93abec,Inbound,Order Related,Delayed,,312b6284-45c6-4d2d-bb4a-4a7190c9b07f,,26/08/2023 23:05,26/08/2023 23:15,26-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3fc75ea7-0ab1-4387-9955-6cb7a7b03b8e,Inbound,Returns,Reverse Pickup Enquiry,It was good,4e6fd5f6-1739-4517-82bf-528fb541762f,,26/08/2023 20:13,26/08/2023 20:13,26-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
61d53387-bbf6-4831-9b9f-50b039afcac3,Outcall,Payments related,Online Payment Issues,,523a03d9-1915-4993-8ecb-c23ea274c213,,26/08/2023 07:33,26/08/2023 08:01,26-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
fd510dcf-03d6-41f5-ac58-8a2c8d2737df,Inbound,Returns,Reverse Pickup Enquiry,,bfa83c42-0d45-4ea0-a619-1d5e7575a380,,26/08/2023 14:59,26/08/2023 15:01,26-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
1afbf801-b49d-47d7-93a6-019dd418952d,Outcall,Returns,Return request,Please resolve issue faster,5384708b-d2f9-47dd-9019-dc7ecb3047c2,,26/08/2023 14:31,26/08/2023 14:44,26-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
5cbe6296-aa58-421e-9565-50714f086f0c,Inbound,Returns,Fraudulent User,,bb40e012-6739-4d31-a329-677e39bc33af,,26/08/2023 15:39,26/08/2023 16:29,26-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
d6d1eb07-2a91-49ab-9f11-58845a3fc44c,Inbound,Order Related,Installation/demo,,a31a7671-8be7-4147-9a1a-550132ac413c,,26/08/2023 22:34,26/08/2023 22:45,26-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
a3d57f55-e9cb-460d-86cf-5ba440561d88,Inbound,Feedback,UnProfessional Behaviour,,ccfba51b-b85b-44f1-ba18-53c31e0be0c9,,26/08/2023 09:01,26/08/2023 09:03,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f36c3966-1323-4065-8581-0f2a125f90df,Inbound,Feedback,UnProfessional Behaviour,Thanks,9074a515-067f-40a2-a4ce-cba25d087be2,,26/08/2023 18:04,26/08/2023 18:24,26-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
511883bb-0f54-4088-8547-07b049d2213e,Outcall,Order Related,Customer Requested Modifications,,1a2506c4-cb54-4093-ae3a-96687f537a95,,26/08/2023 14:56,26/08/2023 14:56,26-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
f5c90d18-e70d-4e6f-99c5-f3c0e6cc3a45,Outcall,Returns,Reverse Pickup Enquiry,,81fd1cd9-d52e-470b-b287-a09421ddb56b,,26/08/2023 17:03,26/08/2023 17:47,26-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
de66c14a-9911-436b-8766-78f972307523,Inbound,Returns,Reverse Pickup Enquiry,Good,c5ddfe1b-9179-4852-9f1d-04d8afa40506,,26/08/2023 15:11,26/08/2023 15:14,26-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
f416e9de-36c3-4cdb-89c8-b18b6b59036f,Inbound,Product Queries,Product Specific Information,,d8738c1b-0bc7-45f5-8f54-f150850e1ab0,,26/08/2023 14:13,26/08/2023 14:20,26-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
7e6293d6-65f8-424d-ba5a-7f732b9717b0,Inbound,Order Related,Order status enquiry,,f95db7b7-6991-4599-b6df-72447b4db575,,26/08/2023 22:04,26/08/2023 22:05,26-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
ef4694e0-3390-4abc-a77d-e217fe6e0884,Inbound,Returns,Technician Visit,,32f64e6d-824b-4eec-875a-4caac8bd913e,,26/08/2023 18:43,26/08/2023 18:46,26-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
0a151fb2-3b71-440c-bec8-315b0810412c,Inbound,Order Related,Installation/demo,,0f2e526d-a3f7-4e14-96f4-c65e17343c9e,,26/08/2023 08:22,26/08/2023 08:32,26-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
f54ea3ab-6f25-498a-abed-f5c8d2abb1d6,Inbound,Returns,Return request,,212587b6-993f-49ab-b816-09a608890db2,,26/08/2023 09:18,26/08/2023 10:11,26-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7f47e7dd-ec1f-4eae-ade0-79e7a887f894,Inbound,Order Related,Priority delivery,,275fb391-211f-4dbc-8ad4-7c56f249185a,,26/08/2023 21:48,26/08/2023 21:50,26-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
3c1baadf-e405-42be-b19d-3da610b297db,Inbound,Order Related,Order status enquiry,Very good I like your respect for customer ,41cf2291-b193-463f-b79f-9677feb310b4,15/08/2023 12:17,26/08/2023 17:28,26/08/2023 17:29,26-Aug-23,MUZAFFARPUR,Electronics,848,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8db6494e-a448-4d5b-bf5f-df3c6ed55a6b,Inbound,Returns,Wrong,NICE AGENT,ed073bed-7cb0-4a40-b9a1-b6dac1cc686c,17/07/2023 09:16,25/08/2023 23:04,26/08/2023 18:36,26-Aug-23,ANUPSHAHR,LifeStyle,1695,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
d50733c0-f9ed-4686-992c-4625b318eb92,Inbound,Returns,Reverse Pickup Enquiry,,f85ac7db-2d1e-4a65-bc38-25dfde22877d,,26/08/2023 17:14,26/08/2023 17:20,26-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
3cb2c2a4-38e5-45d2-89b2-2d2f98bb081b,Inbound,Shopzilla Related,General Enquiry,,da12d099-f943-487f-8651-5e3458a33269,,26/08/2023 16:59,26/08/2023 17:02,26-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
2218bda2-a084-4ec5-a7f6-7bd8597d89aa,Inbound,Returns,Fraudulent User,,d643b045-1b26-448f-b186-b71766b0e6e4,,25/08/2023 16:06,26/08/2023 09:59,26-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,3
9efd29dc-490b-42d9-9fb8-a5fde7b975b8,Inbound,Returns,Reverse Pickup Enquiry,The problem is still not solved,7f21b9c7-5c81-4938-a492-beeab0d905a2,,25/08/2023 17:42,26/08/2023 07:42,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
cbd25fde-0b0a-45a5-bd06-2aeb44a647fe,Inbound,Order Related,Installation/demo,,676d527c-495c-44d9-b57d-fc3a6c98b02c,,26/08/2023 10:48,26/08/2023 14:11,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
1cf16581-5367-45b4-ac4b-f354fde21e1c,Inbound,Returns,Reverse Pickup Enquiry,Yes,372399c5-e8a9-454b-a63a-c733b5aafe2c,,26/08/2023 15:22,26/08/2023 15:24,26-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
966c8911-893e-4b8d-9ca6-5292a1aec7c9,Inbound,Order Related,Invoice request,,d6dc12cc-dea0-4c8b-9076-804f7a0a6524,,26/08/2023 20:36,26/08/2023 20:47,26-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
e4078ec3-3fe5-44f8-933e-7f4132b9cfb5,Inbound,Returns,Wrong,,b52fa36f-677e-47f0-ba19-ebfeb6950b72,,26/08/2023 19:57,26/08/2023 21:01,26-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
4fb60cd1-3ec5-4b03-b2cf-c7369a482614,Outcall,Product Queries,Product Specific Information,Good customer service ,2206d79e-8d53-4bb0-bcf8-3845eefa05f0,,26/08/2023 19:09,26/08/2023 19:13,26-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4c3ea80e-9c85-4e71-aa00-cdf6115c3233,Outcall,Returns,Return request,,ae64b4bd-b612-4514-99b4-c8bd004d4dad,,26/08/2023 13:55,26/08/2023 14:56,26-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,4
8dc61aa3-26b4-44f8-81c8-77fe2d36c5ac,Inbound,Returns,Damaged,,f03c4d76-832e-44df-81dd-04061dc7c301,,26/08/2023 15:14,26/08/2023 20:06,26-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
772b2315-7c38-4f0a-94c4-c3e7d269eadc,Inbound,Order Related,Installation/demo,Very bad Shopzillacustomer care information,2c191cfb-b611-43ec-a72d-4638e2b60667,,26/08/2023 23:12,26/08/2023 23:18,26-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,1
1df533ee-a76c-46af-81f6-3aa7b0795af3,Inbound,Order Related,Order status enquiry,,5d0179c7-970e-41ce-bd52-3075262e4d52,,26/08/2023 21:06,26/08/2023 21:22,26-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
75c7bf6c-b3a1-4537-bde9-8980b5e517dc,Inbound,Returns,Reverse Pickup Enquiry,,026c520b-b6a4-408b-8782-5eb89a1861ee,,26/08/2023 19:50,26/08/2023 22:02,26-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
513b8df4-f87d-4b6c-b5a3-f64d03b3ff50,Inbound,Returns,Reverse Pickup Enquiry,,c10fb3c6-fdad-44b4-a987-167fabf3e821,,26/08/2023 21:30,26/08/2023 21:48,26-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9865a2e6-219c-4cde-8b80-c02c42369225,Inbound,Shopzilla Related,Shopzilla Rewards,,50d645ae-ec97-4b25-b0d1-9b973ad40822,,25/08/2023 09:34,26/08/2023 10:03,26-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
c218eb59-2c07-468b-a560-340e7fe0269e,Inbound,Returns,Reverse Pickup Enquiry,,253df18b-2eff-416f-98cf-9f9da702acc2,08/08/2023 00:41,26/08/2023 13:49,26/08/2023 13:50,26-Aug-23,KOTA,LifeStyle,1414,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
3a95b7c1-d202-437a-a38f-1e5cca40cf93,Inbound,Returns,Return request,All good,7db97f43-315c-426f-82bd-e22d13f8d6df,,26/08/2023 09:00,26/08/2023 09:01,26-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,4
8e27f07c-4752-493b-9499-eba94e65e4a6,Inbound,Order Related,Invoice request,Still i didn't receive my invoice,398bb62c-3c4e-4a9e-810d-8c7b8380fa34,,26/08/2023 17:27,26/08/2023 17:32,26-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,3
2e69b445-1dd6-4603-84c0-d21e814d6d0c,Inbound,Shopzilla Related,General Enquiry,Please give exact reason and solution don't ramble on,0358c802-c7c8-46c2-9cff-bcf9e6deae51,,26/08/2023 09:51,26/08/2023 10:07,26-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
5251b88e-fb13-46c7-911c-b3a3ed0df855,Inbound,Order Related,Order status enquiry,,030e958c-0208-4043-a0d1-40d3b62b2d33,,26/08/2023 17:07,26/08/2023 17:08,26-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
5565a462-788a-4dc7-b07b-eb5aa4a58f09,Inbound,Returns,Return request,,4d48f6fc-922c-48de-a74e-cdc7c4373551,,26/08/2023 08:36,26/08/2023 08:40,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
ebbb9153-8f2f-4348-a81a-0a5ae923830b,Inbound,Feedback,UnProfessional Behaviour,,755f6f10-bfbb-4293-9240-257599fe0fa5,,25/08/2023 23:57,26/08/2023 00:11,26-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
e1e7ac6b-9cbe-4963-8849-1e69cd9b376a,Outcall,Returns,Reverse Pickup Enquiry,,91eb3c1b-3398-464b-8407-51f12685811f,,26/08/2023 20:49,26/08/2023 20:59,26-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
91e099e3-69a3-4f50-b96f-51e6df4470bc,Outcall,Product Queries,Product Specific Information,,2ab0879e-d000-4175-93d5-27cd7098cd18,,26/08/2023 21:43,26/08/2023 21:46,26-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
73f716a8-1e51-4449-808e-3991e5841981,Inbound,Order Related,Delayed,Shopzilla has cheated me.I got highly hurt.,e4a8eafa-0fc6-456d-bd1a-aef17a28778a,,25/08/2023 12:31,26/08/2023 10:55,26-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9b3b515c-e098-47c2-b54d-0c47049b317b,Inbound,Order Related,Delayed,,71f11633-4ea4-4c5f-9e39-796f6ac84667,09/08/2023 00:43,25/08/2023 22:59,26/08/2023 00:09,26-Aug-23,DIBRUGARH,Home Appliences,18574,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,4
33bd9ed2-7a0f-43a9-8d41-9a2879b65914,Inbound,Returns,Reverse Pickup Enquiry,,2d09dbf9-75b0-4030-8465-cf70435d8d44,,26/08/2023 22:13,26/08/2023 22:31,26-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
09b87815-4328-45f0-a22d-adcf29476551,Inbound,Returns,Return request,,333410d1-c063-45e1-8515-d84b75d7afd7,,26/08/2023 19:54,26/08/2023 23:12,26-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
66813ab3-5668-45a5-a626-21039424b936,Inbound,Order Related,Order status enquiry,,14fd756b-a354-4754-a46d-97a9d4159726,,26/08/2023 20:43,26/08/2023 23:43,26-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
bdeedf39-aeb5-466d-9ecc-32b2aa745e87,Outcall,Returns,Reverse Pickup Enquiry,Very very good ??,d20836de-1292-47f5-9f5b-bd435b72dd9a,,26/08/2023 15:04,26/08/2023 15:06,26-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
45bb7809-b377-4a16-bfec-627232630fbd,Outcall,Order Related,Customer Requested Modifications,,944f3ea0-713e-409b-b7ef-4c2cecb9934a,,26/08/2023 09:10,26/08/2023 09:15,26-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
5a3fee17-038a-418c-ae52-e0a61024efcc,Inbound,Order Related,Delayed,,095f2b30-8c38-46eb-bbe4-5b060d2ee1d9,16/08/2023 22:18,26/08/2023 13:01,26/08/2023 13:05,26-Aug-23,PATHAPATNAM,Books & General merchandise,569,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
e06e67c0-78f2-4e17-bd9a-696b3fe37248,Inbound,Order Related,Order status enquiry,,b537106b-11cc-4c45-88e5-97367c0f5626,,26/08/2023 19:42,26/08/2023 19:44,26-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
5764b716-cbb5-45e0-9fad-67e56704f341,Inbound,Order Related,Order status enquiry,,0dad880a-50fc-4f15-9e2e-b49f1ec77f5d,,26/08/2023 18:09,26/08/2023 18:09,26-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e3d4fd79-a908-49d3-b12a-424b4188c33b,Inbound,Order Related,Invoice request,Need to know about my order and invoice which was not getting with my order,1360adf4-7d67-4c37-922e-20475b2a8d03,,26/08/2023 14:55,26/08/2023 14:59,26-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
18d2c32f-1ca8-4d9f-8ac5-9def7b43740d,Inbound,Order Related,Delayed,Good service ,f18dd1bd-5d3d-4e8e-a878-0a3f6f0afe82,,26/08/2023 08:25,26/08/2023 08:25,26-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
4dc4d3c3-bace-4844-be4d-5d20b3b72cce,Outcall,Returns,Service Centres Related,,bc41c1bb-204b-4fc0-9a86-09c8dd98d920,18/02/2023 10:11,24/08/2023 15:58,26/08/2023 15:24,26-Aug-23,SURAT,Electronics,899,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
a11f6615-8a69-4eba-ba8d-c6ca24ca4055,Inbound,Order Related,Order status enquiry,,d2409a66-d5d7-4661-9248-1cc28e00576f,,26/08/2023 17:12,26/08/2023 17:26,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
01c322f1-525a-4f09-bdbc-3f5395e99b0e,Inbound,Order Related,Delayed,,f6beb046-d4fc-4199-b728-b67dc3419330,,26/08/2023 19:37,26/08/2023 19:41,26-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
36612895-79d7-410c-b9a7-c198ce07d188,Outcall,Returns,Reverse Pickup Enquiry,,86f3c17b-e325-4d15-9ec2-156f91a685e3,,26/08/2023 20:07,26/08/2023 20:22,26-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
d9881c89-4086-4a82-9f4f-c0197346fe6e,Inbound,Returns,Reverse Pickup Enquiry,,ffe2f3ec-4850-4847-9f01-e106cda4cc09,,26/08/2023 15:05,26/08/2023 15:07,26-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
1f779cd1-c389-4159-b7e3-23b9a1891504,Inbound,Product Queries,Warranty related,Good,6d698ce0-11b4-4d77-b072-c5321c094d1e,,26/08/2023 14:30,26/08/2023 14:33,26-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
50ed9790-6c81-48a3-b72d-6973f7bfe273,Inbound,Returns,Reverse Pickup Enquiry,,d7621aa0-926e-4d1a-af5b-06ecd3ef14e7,,26/08/2023 16:33,26/08/2023 16:48,26-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
269fb1eb-ed0c-4ce0-ae60-6735a4a0e5ac,Inbound,Returns,Fraudulent User,,74db6077-d66e-4878-82c0-80230505a65d,,26/08/2023 16:30,26/08/2023 16:33,26-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,4
b4a2bcd0-6e38-4469-b76e-b147cb3b1bba,Inbound,Returns,Service Center - Service Denial,"Shopzilla is not resolving the issue, only wasting time, worst experience faced ",0161644d-b5da-42df-a9fa-4a5b436a7209,,26/08/2023 13:01,26/08/2023 16:38,26-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
c89e6323-a09a-456a-923c-fd4edcb1c1ed,Inbound,Returns,Missing,You do your  policy is more Flexible.  And increase number of customer care executive .,a7613b52-5030-4531-abdf-3193e6f9702c,,26/08/2023 15:22,26/08/2023 15:24,26-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0b1d0727-2e4f-4d99-a496-b1e7cc01f737,Outcall,Returns,Damaged,Very good ,ae89f13c-4814-4a72-b472-e7654188572a,,26/08/2023 15:56,26/08/2023 15:58,26-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2230bd41-9071-453f-aad5-4da09a3ecf3a,Inbound,Returns,Reverse Pickup Enquiry,,00e19e36-aa11-48c0-acd8-e7abc8cc231e,,26/08/2023 11:12,26/08/2023 11:15,26-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
54670e0f-e5f5-45a4-b795-327d3c3b03ef,Inbound,Returns,Return request,,828301c4-24e3-4f50-8b3f-c168be771299,,26/08/2023 13:48,26/08/2023 13:49,26-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
15eb8d79-0ebc-4458-a3f3-83fae1636470,Inbound,Returns,Reverse Pickup Enquiry,,aee8bd36-2d29-440e-8961-91efd656a57f,,26/08/2023 19:55,26/08/2023 19:56,26-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
ef1753b0-5196-44c1-97a4-e13a6c19d5d9,Inbound,Returns,Reverse Pickup Enquiry,,0a2355b4-805c-4ea0-97af-b8c140df4c13,,26/08/2023 23:46,26/08/2023 23:47,26-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
a92346e6-256d-4436-9664-d43c3f4a0beb,Inbound,Payments related,Online Payment Issues,,d9aab841-167f-457a-9601-1e6abd53b7e6,,26/08/2023 17:03,26/08/2023 17:04,26-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
d2068c93-380d-4deb-8713-bc4f9d596c9a,Inbound,Returns,Reverse Pickup Enquiry,,fe303899-8b02-45dc-9620-a656b617c304,,26/08/2023 13:50,26/08/2023 13:52,26-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fe321f98-2ac5-4b74-be4b-a7e079818b7b,Inbound,Returns,Reverse Pickup Enquiry,,8f1e7079-93c2-4066-82dd-ef46b093510a,,26/08/2023 09:08,26/08/2023 09:15,26-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
336852bd-0fa8-4c56-8002-9988a0eb4553,Inbound,Returns,Reverse Pickup Enquiry,,bd23b2f1-d46c-4c02-8069-755458224f3b,,26/08/2023 09:00,26/08/2023 09:01,26-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fdc0c2f5-f22a-4ac2-83be-3c8cdad9c49b,Inbound,Cancellation,Not Needed,,84c69e5f-a7af-4712-8699-308a7c8e5359,,25/08/2023 21:08,26/08/2023 04:10,26-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
008ed9ed-7caf-425e-a9b2-1c8330762752,Outcall,Returns,Return request,,b6c95426-58eb-4e13-bd54-080b3d5fd09a,,26/08/2023 14:11,26/08/2023 16:41,26-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
96829137-5283-418d-a6fd-1cd52cb88c96,Outcall,Order Related,Priority delivery,awesome ,39b3ff9f-4e63-4dde-80de-d161164c50b5,22/08/2023 23:35,26/08/2023 10:21,26/08/2023 10:26,26-Aug-23,BAHRAICH,LifeStyle,259,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
1560a907-1b8c-4852-95ab-ab3bcf3d9002,Inbound,Order Related,Order status enquiry,Hopeless services Shopzilla and e   in delivery learn from others,09864974-5296-4aa6-9200-509d0b2439e2,21/08/2023 20:53,26/08/2023 16:13,26/08/2023 20:53,26-Aug-23,NEW DELHI,Home,743,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
7982c88f-51b4-4a8e-92fe-6bad86f75298,Inbound,Order Related,Delayed,It was helpful ,66a1c371-2a73-4970-a2bb-d3e191a68069,,26/08/2023 09:22,26/08/2023 09:25,26-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
137b5c1e-1138-4fad-9022-062b09bf9dec,Inbound,Returns,Reverse Pickup Enquiry,,997f110c-ef00-4e1a-b169-348816e83d0a,,26/08/2023 19:16,26/08/2023 19:25,26-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c31e4a08-5dc7-4403-aa4e-7cda1859f0e5,Inbound,Returns,Reverse Pickup Enquiry,,c8094a73-f149-4733-83b4-d011abf1bca2,,26/08/2023 19:06,26/08/2023 19:09,26-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
8f215feb-5eb1-4686-aac8-3f12a40cfeb4,Inbound,Returns,Exchange / Replacement,,1c67bdff-cc06-48ff-9e49-e53681315b0f,,26/08/2023 21:19,26/08/2023 21:21,26-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
8f915383-7374-4d80-8261-0a5ab0dd028e,Inbound,Returns,Reverse Pickup Enquiry,,846d2fc2-222d-4e85-bf47-387daf97823e,,26/08/2023 20:11,26/08/2023 20:18,26-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,4
194eba85-a0f7-4758-a7c9-a4bef5354bed,Inbound,Product Queries,Warranty related,,c295312b-a90a-4b5c-96b5-0104ff86a3cd,,26/08/2023 08:48,26/08/2023 08:54,26-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
c0b078ff-f79a-4b86-a2a9-0b2039c129d4,Inbound,Returns,Fraudulent User,Thanks for Shopzilla ,719be653-b03d-452f-9454-c5d38f68accd,,25/08/2023 09:12,26/08/2023 13:02,26-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
c4176525-6a44-4cb6-b512-8fdbba361a8e,Inbound,Returns,Reverse Pickup Enquiry,,f7cd0378-1f5e-47a6-b9c0-a2532931ab25,,26/08/2023 21:52,26/08/2023 21:54,26-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
aaecedb0-409c-4b89-91d4-ac429df56449,Outcall,Order Related,Order status enquiry,,a380a40a-14d5-4c85-9601-84eba49074d0,,26/08/2023 09:23,26/08/2023 11:32,26-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3cde72bc-2ac9-416f-b02e-335371f94455,Inbound,Order Related,Installation/demo,,ce30e386-318b-4d5c-9d4f-bec27a33641d,,26/08/2023 19:18,26/08/2023 19:20,26-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
821c756c-0c7b-45b8-8493-9d040c2aa3b0,Inbound,Returns,Reverse Pickup Enquiry,Good response & resolve..,cc4d1320-df1e-4485-a4b3-28a04097fd74,,26/08/2023 17:35,26/08/2023 18:09,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
3a41cc87-2efe-4f0f-b936-f258f4e4c469,Outcall,Returns,Missing,,047a7e6b-574c-4a6f-bc66-9afe4fb8f0c7,,26/08/2023 13:15,26/08/2023 13:16,26-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
c00e8654-e7bd-4085-adc0-eecdf5e02337,Inbound,Returns,Reverse Pickup Enquiry,,1b5b9c03-c37b-4026-8a45-8ef190684f5c,,26/08/2023 19:53,26/08/2023 19:54,26-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
f243a047-03e1-48b9-8586-031aad717934,Inbound,Returns,Reverse Pickup Enquiry,,888567f7-f20e-4471-b7af-54ab06e641c3,,26/08/2023 17:19,26/08/2023 17:20,26-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a40ebb33-6594-4f74-8795-4d8a4683e219,Outcall,Shopzilla Related,General Enquiry,Excellent and good communication with mamm????,b4da5cae-6b6b-4af7-814a-c50bc999826f,,26/08/2023 16:51,26/08/2023 16:54,26-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
cdd39bf1-16d0-4831-8409-9f4841b97c78,Inbound,Returns,Reverse Pickup Enquiry,,bd4e6760-32f4-447f-9fb4-f0c95952a5e0,,26/08/2023 16:01,26/08/2023 16:03,26-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
4b0fa619-6a9f-4860-ac20-cf081d1e76da,Inbound,Order Related,Priority delivery,Good ,4a1d5aa3-791f-4b34-bc35-d90b9b053dce,,26/08/2023 15:49,26/08/2023 15:49,26-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
89fdd091-fc54-42bf-b49f-77082d0ac498,Inbound,Product Queries,Product Specific Information,,4678daf8-7685-4ae9-b572-88538ff210fb,,26/08/2023 13:43,26/08/2023 14:03,26-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,1
2c6bbbff-19be-49a5-b19b-34f1ac025f67,Inbound,Returns,Reverse Pickup Enquiry,,7eec2d20-0d4c-474c-93ed-ae046caf2f7c,,26/08/2023 10:07,26/08/2023 14:58,26-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
e5a48ab6-32ec-4da4-a482-9fe3bf3bad3f,Inbound,Returns,Reverse Pickup Enquiry,,304cc329-3402-4663-a74c-9a59c4b380ed,,26/08/2023 14:58,26/08/2023 15:05,26-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
ab97cfb4-83a4-4445-8b23-fe3e7f842ce0,Outcall,Order Related,Order status enquiry,Tell why should I not stop to order from Shopzilla.,b323f610-b2df-4911-afe6-ae6c47eda93a,,26/08/2023 19:49,26/08/2023 19:49,26-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0a62b809-3dfd-4344-8d98-e01da566afcf,Inbound,Returns,Reverse Pickup Enquiry,,e375979d-1226-4162-97e7-14d20b47f3be,,26/08/2023 20:15,26/08/2023 20:21,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
77453c4b-f027-4662-a4e9-dfde3a3d05c9,Inbound,Returns,Reverse Pickup Enquiry,,53b503c4-ba83-4767-b155-87e25a502699,,26/08/2023 19:14,26/08/2023 19:15,26-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
2cbeaf75-f866-4fb8-8416-2900d5dd1a06,Inbound,Payments related,Online Payment Issues,,a43a5dfd-59ef-472c-9e60-84a43025ac2a,,26/08/2023 13:13,26/08/2023 13:15,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
7008ed23-dd9c-41ce-a43a-6597c5670913,Inbound,Returns,Reverse Pickup Enquiry,,84f077b1-80fb-4773-8848-b544e0c23ba5,,26/08/2023 12:49,26/08/2023 12:54,26-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
c1bd231f-7630-41d6-8e05-9927c909137e,Inbound,Order Related,Order status enquiry,Delivery time is very highly ,94cf1055-d8a7-46dc-9a03-81ea57358c5a,,26/08/2023 08:37,26/08/2023 08:38,26-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ee3c4076-2af9-4d5b-8856-b1f672c71a6a,Inbound,Returns,Reverse Pickup Enquiry,,67d18419-2510-4dfe-9268-f82fbd360e7e,,25/08/2023 20:49,26/08/2023 09:14,26-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
7a6d617b-b48e-4d64-ac96-5922771d53c9,Inbound,Order Related,Seller Cancelled Order,,17c7d351-3938-47bf-a9fc-f72638573c65,,26/08/2023 02:02,26/08/2023 03:30,26-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
0fb392ed-4a26-4842-b77f-1f5ab1487176,Inbound,Order Related,Priority delivery,,82845da5-1e28-4e75-8fd6-a00868dc06c3,,26/08/2023 20:10,26/08/2023 20:16,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e78247fd-6561-4333-93e0-a2f1286556c5,Inbound,Product Queries,Product Specific Information,,01ae1c5d-83ac-4bd8-a096-8e3d67faa9c1,,26/08/2023 20:48,26/08/2023 20:49,26-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
106f18f3-d209-47f8-9d5c-d266a2f88933,Inbound,Returns,Reverse Pickup Enquiry,,ce66e381-4351-4f8e-9a08-1d01759a56c4,,26/08/2023 20:49,26/08/2023 20:55,26-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4190d38f-dc98-463a-997e-0270b6f5708f,Inbound,Order Related,Installation/demo,,3b37ee17-2dbc-4ae1-af9a-c7fae7d63cb7,,26/08/2023 20:18,26/08/2023 20:36,26-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
d104db65-d5b3-4934-a63f-ecb88dfe3d2c,Inbound,Returns,Service Centres Related,,68a4f73b-23e3-4a2b-907a-164cc444581f,,26/08/2023 13:36,26/08/2023 13:41,26-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
6b716f4d-1bd1-442a-bbea-a25da7e6e138,Email,Cancellation,Not Needed,,3bc05738-7146-43f0-80bb-290df29b7546,17/08/2023 17:58,24/08/2023 20:03,26/08/2023 00:08,26-Aug-23,CHORVAD,Mobile,8499,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
fecb1327-1302-443c-b1fc-d3bfa3dc9c2f,Outcall,Product Queries,Product Specific Information,,20d2d173-06a6-48a3-a19f-c9fd25c3d535,,26/08/2023 23:36,26/08/2023 23:38,26-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
e052e65c-6652-4135-a2d5-abaaa950738d,Inbound,Returns,Return request,,a1b0714c-2737-4360-aad1-1bc52b95e8de,,25/08/2023 11:25,26/08/2023 15:25,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
c2512fe9-186e-472e-b4e8-7537ec8b704c,Inbound,Returns,Return request,Very very poor service help center ,7fc8f4cf-d30d-4303-ab23-c200908c8381,,25/08/2023 12:40,26/08/2023 18:36,26-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
880a0fb3-7067-4878-a1e2-76b8946f912a,Inbound,Order Related,Order status enquiry,,18b6c959-ad3c-463c-b465-65277797140e,,26/08/2023 08:55,26/08/2023 09:04,26-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
3912e6ab-78b4-4fbe-b5ce-9a24f99fb6d3,Outcall,Order Related,Delayed,,4044758c-4c35-408f-8d33-24a41fb4cfe1,10/08/2023 20:01,26/08/2023 00:37,26/08/2023 00:42,26-Aug-23,CHENNAI,Books & General merchandise,664,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
694baecd-e9d7-46a5-9b46-da8b6a1227eb,Inbound,Returns,Reverse Pickup Enquiry,I'm happy ,60f634e1-e67e-48b7-ad5d-9c42c49c1d30,,26/08/2023 20:18,26/08/2023 20:20,26-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c105c175-a81c-4353-96c6-13aeadb45fb0,Inbound,Returns,Reverse Pickup Enquiry,5,49c5ac80-eff7-46cf-a937-8f4d424fa098,,26/08/2023 20:15,26/08/2023 20:17,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
33dd3967-5d10-4728-a303-b390e400ff77,Email,Order Related,Delayed,,22c04aec-7dbf-498c-b423-7febb59fe444,22/08/2023 09:49,26/08/2023 13:55,26/08/2023 14:01,26-Aug-23,UDAIPUR,Electronics,2499,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
41addb19-77f3-4f69-bec6-3c1ddd22a1eb,Inbound,Returns,Reverse Pickup Enquiry,  nce agent,eacba10e-99eb-4665-9931-6febc38f08f9,21/08/2023 11:20,26/08/2023 13:34,26/08/2023 14:01,26-Aug-23,NEW DELHI,LifeStyle,339,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
f8d54d54-5a46-4892-b7b6-e1a01c1f419c,Inbound,Returns,Return request,,a1577f3c-e496-4c28-a894-ce8e23200658,,26/08/2023 22:11,26/08/2023 22:25,26-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
cce388b4-ab39-4c1a-84f8-f5749f4501b1,Inbound,Order Related,Order status enquiry,,afe477da-017d-4cc0-9dec-00fecb83818f,,26/08/2023 13:54,26/08/2023 13:57,26-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
96aca62a-36cf-40f0-a9da-b026c788bdd9,Inbound,Order Related,Invoice request,,b425d68f-db4c-4005-85e7-7edaec41547a,,26/08/2023 09:29,26/08/2023 09:30,26-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
273b5f16-8a6d-4e08-b525-dd43ad3578c9,Outcall,Returns,Reverse Pickup Enquiry,,0afc5668-e62f-4840-8895-fd532ca62309,,26/08/2023 23:17,26/08/2023 23:54,26-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
5c4641e8-72bc-482c-9a21-64aa278a5b4b,Inbound,Order Related,Installation/demo,,0306b51f-d50e-4d42-b7d6-a16a92e6d7d9,,26/08/2023 20:58,26/08/2023 21:05,26-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d40c4007-e92f-4b8e-90a0-ebe04d68b227,Outcall,Returns,Missing,,ab420dea-ea4b-400a-86b5-d24a2c11e961,,26/08/2023 15:55,26/08/2023 16:01,26-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
e0a24ccd-992d-4bb9-a278-4a854b567952,Inbound,Order Related,Delayed,"*YELLOW CHIMES Valentine Special White Crsytal Adjustable Silver(1)My order was not received and showing as delivered..(2)I didn't even get the message for the order.(3)I didn't even get a call before the order arrived. We haven't received the order please refund my money...(4)Shopzilla company should not make such a big mistake.(5)The address which I entered the order did not go and my money was also wasted, it is the responsibility of Shopzilla company.(6)I want my money..             ",2d5ee5c7-d99b-4e34-9781-4489879841b4,18/08/2023 03:19,25/08/2023 00:11,26/08/2023 05:40,26-Aug-23,NAWABGANJ,LifeStyle,241,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
f1368dd8-7043-4ead-b7c7-a0e750fceb5c,Inbound,Order Related,Installation/demo,Very good,ce2221f8-f90d-4fdd-89a1-351ed80cb62a,,25/08/2023 10:14,26/08/2023 10:45,26-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
f394c5ab-b300-4d48-97aa-a49ac561cb49,Inbound,Returns,Missing,Give me my refund money as soon as possible ,c350b458-8553-48b3-8c5e-a931532c1ebd,,26/08/2023 09:13,26/08/2023 09:15,26-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
b3d94423-c68c-4ddd-861b-0c6c3f46ea42,Inbound,Order Related,Priority delivery,,57beab3f-1cb5-4c0c-a18a-d4ea18fa2565,,26/08/2023 09:07,26/08/2023 09:09,26-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
72ad3a2b-f75d-4db0-8163-7e95078c0de3,Inbound,Feedback,UnProfessional Behaviour,,dbde12d5-7295-4345-832d-5cc19e18edb8,,26/08/2023 17:13,26/08/2023 19:43,26-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
883e85aa-9cd4-4c22-8444-c8b7a0e4c868,Outcall,Shopzilla Related,Signup Issues,,b4e052f3-df27-49ea-bb91-0ad6efa93b0d,,26/08/2023 16:59,26/08/2023 17:06,26-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
bd9a5908-adf7-44d2-8c11-f1fe29f3a350,Outcall,Returns,Return request,,7fb77faf-a7e0-445a-bfdf-fed667ad8881,23/08/2023 20:20,25/08/2023 15:03,26/08/2023 06:12,26-Aug-23,SARAN,Electronics,999,282,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
2cc9ca61-5520-49ce-b1e9-7c0d8b267e30,Outcall,Shopzilla Related,General Enquiry,,e8d6accd-a4fb-4d7e-8d91-40a72ba390e0,,26/08/2023 16:46,26/08/2023 22:37,26-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,2
7d87fd69-989a-4448-88ed-edab4da6d63e,Inbound,Returns,Reverse Pickup Enquiry,,b14de5b7-14c7-4a7c-ba00-568aad32e85b,,26/08/2023 16:11,26/08/2023 16:16,26-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b1a343fc-19b8-430e-a10d-d8b9b3ca4b64,Inbound,Returns,Reverse Pickup Enquiry,,1f9c33b7-c441-40d7-af45-57789b503227,31/07/2023 19:45,26/08/2023 11:27,26/08/2023 11:34,26-Aug-23,MAHOBA,Electronics,869,,Timothy Grant,William Park,John Smith,31-60,Morning,1
4e373b89-efae-49a8-9e66-90ceced48a96,Inbound,Order Related,Order status enquiry, pless full detail provide in customer payment and other product service detail complete provide customer,e14bc489-2a73-48c7-9a12-ceb6b36ffd7e,,26/08/2023 23:42,26/08/2023 23:50,26-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
d80d5547-868f-4005-8975-2fd9ac32d978,Inbound,Returns,Reverse Pickup Enquiry,Very cool person and good service I am very happy thish person ?,c9019243-abe9-4709-9501-e036b053d988,,26/08/2023 01:37,26/08/2023 01:37,26-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
546d7a55-6ae8-43be-b121-ba22e3230601,Inbound,Returns,Reverse Pickup Enquiry,,7809547b-72b5-42c8-9600-636b174a4201,17/08/2023 15:34,24/08/2023 11:15,26/08/2023 17:09,26-Aug-23,ALLAHABAD,LifeStyle,378,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
5ef472b8-9dea-47f9-9724-e6f2f7de6a05,Outcall,Order Related,Delayed,,a12b7dca-47ae-4126-9f8d-c0c2198d7c4e,17/08/2023 10:40,25/08/2023 17:18,26/08/2023 19:32,26-Aug-23,JAIPUR,Books & General merchandise,349,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
6e750985-9b3a-434d-bdcb-f7ac05c1885c,Inbound,Order Related,Invoice request,Please send the invoice of purchase ,b581ad38-e8b4-4cec-8c02-72f87662303c,,26/08/2023 14:58,26/08/2023 14:59,26-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
d2d269b4-7485-4c5e-b98b-317ab90eb8a9,Inbound,Returns,Reverse Pickup Enquiry,,8da858a1-0133-46a9-aa5b-ede475c9c07f,,26/08/2023 13:53,26/08/2023 14:17,26-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
20430328-b61f-46ea-98b3-142158ed5190,Inbound,Order Related,Priority delivery,,d7d28092-68e6-400c-b930-b39118492a16,,26/08/2023 05:01,26/08/2023 05:01,26-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
0dd3581e-3cd5-40de-ba2f-c0a3b7b86ff6,Inbound,Returns,Return request,,57a4a98d-f94b-4288-b492-39d5f26ed1e1,,26/08/2023 16:12,26/08/2023 16:16,26-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
63000830-1c9c-4844-8b87-259c1237ef65,Outcall,Order Related,Delayed,Call me,4879025d-9ee6-4019-9613-8a9d9d70b0d1,,25/08/2023 16:52,26/08/2023 11:16,26-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
a996bccf-0965-4c9d-b491-339bf50375d7,Inbound,Order Related,Customer Requested Modifications,,4a20df46-9e2b-423c-bfc9-a3cc883de5d4,,26/08/2023 21:51,26/08/2023 21:52,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2ffacaab-26df-4dc1-82d2-582f7cdc4364,Inbound,Returns,Fraudulent User,He talks very nicely and politely ... I like it ...   sir for helping me ,3f98cdc6-3e06-49c6-8673-a97a51ede6ea,,26/08/2023 11:30,26/08/2023 11:31,26-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
d763b26e-fb06-4e67-8b9b-f4387f396357,Inbound,Order Related,Invoice request,,b8b4b005-876e-4495-9317-e27fc34c2a0b,,26/08/2023 13:30,26/08/2023 13:35,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
d69ace5c-2291-4aa6-a1b8-f977daada97d,Inbound,Order Related,Delayed,Very polite and humble in nature and talking skills are great,b3583eed-aa03-4e69-b7ae-aabf37b085a3,,26/08/2023 14:53,26/08/2023 14:53,26-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
ebfe18af-f034-4ee5-8eb8-230805a5b55a,Inbound,Returns,Reverse Pickup Enquiry,,1e59cf59-fd17-45e4-9acd-f0ba92c1b206,,26/08/2023 17:32,26/08/2023 17:35,26-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4617e3ae-a303-4094-bc56-3895d367df87,Inbound,Returns,Reverse Pickup Enquiry,No one yet given me proper solution only they are giving me new dates. More than one month to my query and no one solved  ,0c7e919b-8008-40e2-bb61-35b23c034a4a,,25/08/2023 18:46,26/08/2023 11:08,26-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
2a11ec05-c4ed-4a27-9c32-6c84b4e61553,Inbound,Order Related,Delayed,Satisfied ,77abb65b-360e-4974-8991-d803a9faeaea,15/08/2023 10:09,26/08/2023 08:31,26/08/2023 08:32,26-Aug-23,GAYA,Home,123,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
65606fed-469d-4249-ac00-9dab2cf2b6b8,Outcall,Product Queries,Product Specific Information,,91ee6edc-aeb2-4321-a25f-2bebcdec5325,,26/08/2023 11:29,26/08/2023 11:45,26-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a01c0ab7-536a-425b-8170-27e752c7b3d1,Inbound,Shopzilla Related,Signup Issues,G,0d9dbe90-aa32-4351-8366-609494866973,,26/08/2023 20:31,26/08/2023 21:02,26-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
07ae9860-e73e-44fc-9b13-7f7401748c13,Email,Returns,Missing,,f9a94e8b-d8b5-4683-b277-7517352919cf,,26/08/2023 15:09,26/08/2023 15:09,26-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
53cc6537-e061-4eb9-b2af-3af625059198,Inbound,Order Related,Order status enquiry,,65ede358-1a22-42ea-aafb-453ee303b82d,19/08/2023 20:24,26/08/2023 20:02,26/08/2023 20:06,26-Aug-23,PUNE,Books & General merchandise,535,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
083680e0-fe16-46db-a8c3-0d92913e33ff,Outcall,Shopzilla Related,General Enquiry,,eee4e09d-01ce-43c7-9227-7ff6edf2d3ee,,26/08/2023 21:48,26/08/2023 23:44,26-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
62882f0f-3914-4880-ae2e-5b5260406faf,Inbound,Returns,Return request,,0c266e7c-dba0-48ae-94db-bd1034cd9b7a,,26/08/2023 22:58,26/08/2023 23:13,26-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,4
edc6e3ec-32eb-4b07-a405-aea5f80f4547,Inbound,Payments related,Online Payment Issues,,50833bf5-3e85-4b84-ba3a-be7c90fb41b2,,26/08/2023 15:56,26/08/2023 15:57,26-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,1
b5436805-fd83-4f89-a2ae-b9ff8808924d,Inbound,Order Related,Delayed,,ff4c48cc-7a2a-4c3e-a991-66ce7bffc196,16/08/2023 21:52,26/08/2023 16:37,26/08/2023 17:38,26-Aug-23,KATANGI,Books & General merchandise,212,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
58055762-cefe-4b96-b474-bc4e7b61f0b9,Inbound,Order Related,Invoice request,,dbf91ade-d71d-4a78-bade-5ebe58678d4e,,26/08/2023 15:04,26/08/2023 15:06,26-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
98fee777-1f61-42ef-a2b6-a3fc728b0449,Inbound,Payments related,Wallet related,No,f7fde3eb-914a-473f-9c82-330f7e905abc,,26/08/2023 12:20,26/08/2023 12:22,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
74763dba-5a3a-4131-b1b1-6a49c0e36cc4,Outcall,Returns,Missing,,083329bd-3910-476f-866c-b58e23108c4a,,26/08/2023 20:43,26/08/2023 20:58,26-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
0b0c0b10-34b9-46cf-9a49-7b665a81d378,Outcall,Shopzilla Related,General Enquiry,,0bb492b1-b1bc-42c3-aebb-d1bd176a7098,,26/08/2023 11:50,26/08/2023 11:53,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
23779573-541f-430f-9f7f-5abb147dbcbe,Inbound,Order Related,Order status enquiry,,eb20abfa-85b3-4fc2-8dd6-8b2987441b54,,26/08/2023 11:01,26/08/2023 11:01,26-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
f0a2d991-734f-4195-b809-576b0601e55a,Outcall,Order Related,Order status enquiry,,2f260bdd-f262-45c8-b559-a313ebb653ba,,26/08/2023 10:58,26/08/2023 10:58,26-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
a20c9e0d-f6d6-4536-ae8e-fbebb33c4d03,Outcall,Returns,Reverse Pickup Enquiry,,016e293a-c287-440a-81a3-dd4c19e3cf13,,26/08/2023 15:05,26/08/2023 15:12,26-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
94ccf87f-1efb-4cbe-8b3d-9f3d4fc1e7fa,Inbound,Offers & Cashback,Affiliate Offers,,8a0f96af-7d17-43e5-ae84-6ebf8f81497d,,26/08/2023 15:37,26/08/2023 15:42,26-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
efa0fd8f-599e-49a9-a303-cc1da8b2c2d8,Outcall,Payments related,Online Payment Issues,,9aef2748-3e33-42d1-bd72-802b492227aa,,26/08/2023 17:53,26/08/2023 21:23,26-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
bb5581a1-6dfc-4302-ac2f-5f0203d2cdfb,Inbound,Returns,Reverse Pickup Enquiry,Problem is not resolved ,ea903f62-32f2-4aea-9f13-939bc13a5a2e,,26/08/2023 21:24,26/08/2023 21:47,26-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
a6fb89b4-7241-4eeb-82d9-eb17c5f290b7,Outcall,Returns,Wrong,Thank you for all about this .. thanks a lot for my resolve my problem ,18df0919-fc8c-48bd-a156-31a8f23bf3f7,,26/08/2023 18:30,26/08/2023 18:35,26-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b49070ff-e78b-42ff-87b5-50da400ca663,Inbound,Order Related,Seller Cancelled Order,,468a0528-bba1-406d-bd03-4bded13cc5b9,,26/08/2023 15:48,26/08/2023 15:50,26-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
cbab392f-e50b-4c7c-bd80-fc97602e82a0,Inbound,Returns,Reverse Pickup Enquiry,,3d00666d-9ee1-4e3a-9f6c-47ef86b5c69c,16/08/2023 08:39,26/08/2023 14:59,26/08/2023 14:59,26-Aug-23,GURGAON,LifeStyle,431,,John Jones,Aiden Patel,John Smith,>90,Morning,5
2e76c51a-1660-4207-9606-006fe581d48d,Inbound,Order Related,Delayed,,9419e224-6848-4b68-8309-e1fbbef864ca,20/08/2023 10:35,26/08/2023 22:53,26/08/2023 22:53,26-Aug-23,KANNAUJ,Electronics,370,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
e0b16ce1-fbd6-4905-851c-2d26d1c56d0f,Inbound,Shopzilla Related,General Enquiry,,4e622056-81f6-4d8b-92bf-3b4a6daaacf3,,26/08/2023 16:41,26/08/2023 16:43,26-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8d36d30c-ccf8-453c-aadc-7de03d71845e,Inbound,Returns,Reverse Pickup Enquiry,,c8432e89-9df3-47c3-bfe5-f1b9de909835,,26/08/2023 12:12,26/08/2023 19:47,26-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
f7b945de-ac16-4acf-8092-3e3c69f19150,Inbound,Order Related,Order status enquiry,Excellent,c599ffba-e2b5-449f-972a-d39006369704,,26/08/2023 20:10,26/08/2023 20:57,26-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
2da2b1f3-77ee-408f-979d-2cde0f526885,Outcall,Payments related,Online Payment Issues,Solve my issue as soon as possible please ,edafb027-a29a-43dc-9079-0bd437036099,,26/08/2023 09:29,26/08/2023 09:31,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
bf9dbc8d-e539-4b95-ba13-89a6f52e0ca2,Inbound,Returns,Return request,,7aa72590-4d5b-417a-8e23-58e758f186ee,,26/08/2023 20:39,26/08/2023 20:43,26-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
ff923c64-2857-4a18-92ba-358c4575dd10,Inbound,Returns,Return request,,e48197ab-a917-4ebe-8f7e-a858e8afd668,,26/08/2023 13:45,26/08/2023 20:42,26-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,4
28df795d-dc7f-4fef-9b1a-8adc3b51ba99,Inbound,Order Related,Order status enquiry,,b550d093-2a5f-451b-b4dc-8f62c8ad5be1,,26/08/2023 12:42,26/08/2023 12:57,26-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a8505c12-e685-488f-ac82-617a93d5fa55,Inbound,Order Related,Order status enquiry,Delivered quickly ,e1cfc400-63e2-4769-a2a3-e89218feeddd,,26/08/2023 00:17,26/08/2023 00:21,26-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a9c0eb8e-5aa9-4e6e-a3cc-8cd7fdddee84,Inbound,Payments related,Online Payment Issues,,7a5855b5-0c5b-42be-bee4-c5698c69b395,,26/08/2023 20:47,26/08/2023 20:53,26-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
f4b33cec-f828-47cf-b250-ca8c1bb50e30,Inbound,Returns,Return request,,3aada167-dbd3-49d1-8191-2f3c2e73dc8d,,26/08/2023 08:34,26/08/2023 08:36,26-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
30fb8150-26db-47c5-807e-23a026e0f245,Inbound,Refund Related,Refund Enquiry,,888f1e79-e50b-4d8c-9e90-cc4764d63833,06/08/2023 10:46,24/08/2023 20:25,26/08/2023 08:46,26-Aug-23,MAHRAJGANJ,Home,678,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
ed974ae4-ca95-402b-8489-4210603055d8,Inbound,Feedback,UnProfessional Behaviour,Not able to connect to executive for resolving queries. Cannot call Shopzilla executive ,28e652d6-5a3c-41c9-aee2-9450d1fa2cc1,08/08/2023 19:21,24/08/2023 19:04,26/08/2023 11:03,26-Aug-23,PUNE,Furniture,3034,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
28da94e8-d78f-4978-95ac-857335bbd779,Inbound,Returns,Reverse Pickup Enquiry,,eaebd1e3-85ac-42f3-9332-44b5ce4279fd,,26/08/2023 14:45,26/08/2023 14:49,26-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
2df05730-aaee-4c66-b837-60130419e319,Outcall,Returns,Fraudulent User,No,8f31f0e9-ccd0-4794-9b83-ac6606be1b63,,26/08/2023 19:26,26/08/2023 20:42,26-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
6740f5cf-76de-40e4-9036-5906d01a708f,Inbound,Order Related,Delayed,,94ccb658-92e8-4235-b0d4-4216f52e4f21,,26/08/2023 16:31,26/08/2023 16:33,26-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
3bfb990f-4c5e-481f-9c1e-56ed23eea12a,Inbound,Returns,Reverse Pickup Enquiry,,e077e345-ed22-4668-8e96-ea2688fcbb00,,26/08/2023 21:18,26/08/2023 21:22,26-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
80f17334-ef37-4a65-af52-2d6674cbfbda,Inbound,Returns,Reverse Pickup Enquiry,Resolve the issue in simple manner.taking too much time to know the problem.,e1fda302-f19c-4680-a35b-f78adb10498f,,26/08/2023 19:04,26/08/2023 20:31,26-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
60b4799d-d501-43f2-bfd8-f82f366df1c5,Inbound,Returns,Reverse Pickup Enquiry,,87ee077b-13f4-45f7-94f6-74bfc3374792,,26/08/2023 16:32,26/08/2023 16:32,26-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
49270f61-04d8-448d-9801-5b12f88b3b86,Inbound,Product Queries,Product Specific Information,,fbd6634c-bda8-4f19-ad16-7853f376195e,,26/08/2023 09:00,26/08/2023 09:02,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
31482536-3979-44d7-81e5-9efb716654b5,Inbound,Returns,Reverse Pickup Enquiry,Good,1cc56583-32a2-4e5d-bb7f-84a4f3015141,,26/08/2023 19:21,26/08/2023 19:25,26-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
34489fba-c8cb-452b-987b-c70aab6e48b4,Inbound,Returns,Wrong,Santosh hai,40d4e2c2-d2ec-4fef-b4f8-fba7bd8c6856,,26/08/2023 16:02,26/08/2023 16:07,26-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
169ad152-61a8-4af3-b897-ffa082a9bbee,Outcall,Order Related,Order status enquiry,,1b909516-436f-4241-99c7-2beac79edbf7,,26/08/2023 07:15,26/08/2023 09:04,26-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
8462f2c2-c174-4e98-a881-91ccb1c198ff,Inbound,Returns,Reverse Pickup Enquiry,Vg,ff53376f-ccd3-478d-a4c6-10a3c2bd9ebf,,26/08/2023 13:37,26/08/2023 13:38,26-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
6263734b-8ac3-4aa5-8067-7306f2c32ef0,Inbound,Returns,Return request,,0d507f90-7b28-41c2-8c26-c77b25736871,,26/08/2023 23:15,26/08/2023 23:34,26-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,1
a7aa1666-8f29-4be9-be0f-ff1b633a6f8f,Outcall,Returns,Reverse Pickup Enquiry,,b2123baa-6b6f-49b1-8445-51ba8213eaed,,26/08/2023 11:10,26/08/2023 11:11,26-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0970caf1-79a5-4f51-b940-43cf2f87112f,Inbound,Product Queries,Product Specific Information,it's good ,b1864b12-c9ee-46b3-bfc3-6fbee589eec6,,26/08/2023 11:48,26/08/2023 11:52,26-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
6e0e07eb-aeaf-41d6-9caf-9b9c4aa14c3c,Inbound,Order Related,Order status enquiry,,6a437ccc-0474-49e4-910b-c67fa9152c89,,26/08/2023 14:12,26/08/2023 14:13,26-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
f8661551-379a-4ceb-9a4c-77ed17b88931,Inbound,Refund Related,Refund Related Issues,,17d0eeb7-6a7b-449a-bdf4-7328bf75f08a,,26/08/2023 20:50,26/08/2023 21:22,26-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
9b25915e-ca15-442f-a934-6956b67017e6,Inbound,Order Related,Delayed,,d5a7f3db-39dc-4bda-b193-b65293368e63,12/08/2023 19:12,26/08/2023 17:48,26/08/2023 17:51,26-Aug-23,JHARSUGUDA,Mobile,6499,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d491a16f-4a6a-4e27-9f8f-bd75dea42df2,Inbound,Returns,Reverse Pickup Enquiry,,8eac2108-1b91-40ea-ab64-ac3fca59527a,,26/08/2023 00:38,26/08/2023 09:12,26-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8c334d31-c47d-4bda-8ada-7cfc275f998d,Inbound,Returns,Service Centres Related,,42741852-127d-4bae-b956-9071a98ad4ba,,26/08/2023 21:18,26/08/2023 21:50,26-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,1
1f65b47b-f403-4eb6-8eb5-9898756fdd5b,Outcall,Returns,Reverse Pickup Enquiry,,dc4d6c77-3dbb-456f-9436-ca56c0b61d0f,,26/08/2023 20:22,26/08/2023 20:52,26-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2ce7b527-a03f-4172-9db5-c5501363eb71,Inbound,Returns,Return request,,585c0362-1296-4e30-a396-abdf68c6577f,,26/08/2023 20:24,26/08/2023 20:26,26-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
1599f5a9-d37b-431b-8067-4fc2edd19d73,Inbound,Order Related,Customer Requested Modifications,There is no solution to my problem yet.,027a08e7-269a-46d2-9d14-dab0fddb1096,,26/08/2023 14:16,26/08/2023 18:55,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
83ec3d51-ebfa-4fb9-b25d-4a03b12d6883,Email,Order Related,Delayed,,48d150ca-0438-4729-8cc3-6ab968a00660,14/08/2023 20:45,26/08/2023 08:01,26/08/2023 08:24,26-Aug-23,HYDERABAD,LifeStyle,580,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
b653f76c-4ee5-4341-b741-cb6d32052805,Inbound,Payments related,Wallet related,,57a6ea51-c867-4bd1-9aa9-27ceee7310b0,,26/08/2023 00:54,26/08/2023 01:00,26-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
844d2567-97b2-4b85-a34f-95a039b54906,Inbound,Payments related,Payment related Queries,Good behaviour by Customer Executive,f3580be4-8de7-411b-8cd3-f58021b737d4,,26/08/2023 23:01,26/08/2023 23:03,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
3ade5454-b568-4231-a538-026d537f811b,Inbound,Offers & Cashback,Affiliate Offers,,60b33131-af49-4481-af7c-6ab2e05549b7,,26/08/2023 20:53,26/08/2023 20:56,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
100217bd-211a-4dcb-b79b-a348a4741a5e,Outcall,Shopzilla Related,General Enquiry,,a7662447-1da7-46b7-ab3d-0d7ef6bfb77d,,26/08/2023 20:05,26/08/2023 20:22,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
3ba9d083-ea1f-4bac-8fdc-1c1cea1153d7,Inbound,Refund Related,Refund Enquiry,,5cba739e-c3d3-4f3a-a0c6-f9226a34b814,,26/08/2023 17:28,26/08/2023 17:34,26-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
351f6479-a0b9-477f-bd02-d15d3549e6ee,Inbound,Order Related,Delayed,,b4773dd6-7468-4365-8479-c3f8a18db7ef,22/08/2023 23:30,25/08/2023 17:42,26/08/2023 10:35,26-Aug-23,Kalyan,Mobile,11999,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
94581f97-51de-406c-aa6b-293af2f9d133,Inbound,Order Related,Delayed,,3412922a-c363-4850-b5be-040e00f88ddb,18/08/2023 03:19,26/08/2023 06:22,26/08/2023 06:28,26-Aug-23,NAWABGANJ,LifeStyle,241,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
6832b32f-07e2-48f1-b18b-458a6b83d8a1,Inbound,Returns,Return request,,30c801eb-6073-44bf-838f-fed784fa9789,05/08/2023 22:39,23/08/2023 16:14,26/08/2023 09:33,26-Aug-23,RAIPUR,Furniture,15979,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
0e0e079b-3476-4411-9f28-9cf2db77a098,Inbound,Order Related,Invoice request,Solution not resolved ,b54698a9-7e89-482b-90c8-35bc076dd012,18/08/2023 22:43,23/08/2023 09:53,26/08/2023 14:54,26-Aug-23,CHENNAI,Electronics,68990,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
28abbdf6-c3ac-4016-bb99-50ab620935d4,Inbound,Order Related,Invoice request,Arun bhaiya ne meri problem ko solve kr dia tha dekho ab bs mera order return   unhone try Kia hai thnku bhaiya   se bat   bhaiya ne thnkuu   do please ,5b95876b-b948-470c-b73d-1136e2fe3dc2,,26/08/2023 19:57,26/08/2023 20:04,26-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
9673fad6-21a8-414f-8073-3d4c402a97c6,Outcall,Payments related,Online Payment Issues,well shivam kee it up,8cbe25c9-9cfb-454a-9292-9518210048e7,,26/08/2023 19:55,26/08/2023 19:56,26-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
4d62462a-c92d-4421-83c9-6ddfb4d83423,Inbound,Returns,Reverse Pickup Enquiry,,15335e1f-1abf-4e3c-9fc9-08a52cbb5508,,26/08/2023 18:13,26/08/2023 18:13,26-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
ff21906b-856e-4753-ba67-60c0c710a26a,Inbound,Returns,Reverse Pickup Enquiry,,ca0e8456-bd3b-40fb-8282-b62c4bade9b9,,26/08/2023 11:56,26/08/2023 12:02,26-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
c71ff61f-ee5e-4625-829b-0fccfcf5b598,Inbound,Shopzilla Related,General Enquiry,,3e18b618-8ce6-4a9f-870c-9eee3f1f2191,,26/08/2023 00:15,26/08/2023 00:17,26-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
8f0df02f-8194-4763-9cdd-998fc69c55ec,Inbound,Returns,Return request,,297dc7d0-9303-47e7-9197-b325ddc18b06,,26/08/2023 11:45,26/08/2023 11:49,26-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
648bdf8a-37c8-49c4-8106-6f5a6db3f837,Outcall,Returns,Return request,,6eca1bc0-bc83-4d92-a54e-6768382e2849,,26/08/2023 16:31,26/08/2023 16:35,26-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
49caded2-75da-44c6-86ac-ccda89bf1a69,Inbound,Feedback,UnProfessional Behaviour,,ec3c7326-f6c0-4396-9002-6d26a8004802,,26/08/2023 18:02,26/08/2023 18:06,26-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e6d1e37b-642f-4bbf-a765-1d196bfb05bb,Inbound,Order Related,Priority delivery,,ac36c62a-c90a-4407-84c6-21e915c9400b,,26/08/2023 23:49,26/08/2023 23:53,26-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
8a648f44-1767-40d9-a48d-efb36412221c,Outcall,Order Related,Delayed,4 and 5 ???? ??????,0aebb315-412a-4e72-aba8-5abfda2694cc,16/08/2023 13:12,26/08/2023 22:10,26/08/2023 22:16,26-Aug-23,JAISALMER,Books & General merchandise,192,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
46635b65-9cf0-495d-8e70-f25ff52640ba,Inbound,Product Queries,Warranty related,,5dbb1fab-9402-465f-8e06-f881eaf1504c,21/12/2022 11:09,26/08/2023 11:12,26/08/2023 11:39,26-Aug-23,SHILLONG,Home Appliences,6640,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
72f6407e-8e50-47d3-898e-cc797a85fba7,Email,Returns,Reverse Pickup Enquiry,Customer support executive misguided me that's why my refund not received and they provide me wrong information all time,5dcce2a1-ce80-4cba-ae07-647619218fea,08/08/2023 07:53,26/08/2023 15:35,26/08/2023 15:51,26-Aug-23,Murshidabad,Books & General merchandise,448,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
8a12816f-43fa-431e-8c88-b74797363294,Inbound,Order Related,Delayed,,7f4a1e11-0ecd-4812-aa10-32e3bb714483,20/08/2023 22:25,26/08/2023 22:47,26/08/2023 22:48,26-Aug-23,DHANBAD,LifeStyle,806,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
28e6019d-b33d-4789-8d99-d20978b50d30,Outcall,Returns,Fraudulent User,5,3250d650-b06f-4bec-b70c-8696c3baf769,,26/08/2023 14:09,26/08/2023 14:14,26-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
830b7b3c-6b6e-4c3c-bfb7-8fbea9bf8e50,Inbound,Cancellation,Not Needed,,0345c458-fe07-43d2-be62-30e6f37f2098,10/08/2023 11:45,26/08/2023 08:42,26/08/2023 08:45,26-Aug-23,NURPUR,Home,484,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
85d8106f-46a9-4b2d-a211-0bb6293b675f,Inbound,Returns,Reverse Pickup Enquiry,,4fde9bbf-c048-42ab-9a3d-4a4b7a9c649a,,26/08/2023 19:24,26/08/2023 19:25,26-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
97c126e9-8722-427a-ba8f-b3afc9cbdfd3,Inbound,Returns,Reverse Pickup Enquiry,,2afb918a-96c4-4194-80e9-286435245f23,,26/08/2023 18:50,26/08/2023 18:53,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
3226e6df-e576-43d9-8281-f20b8dbca729,Outcall,Returns,Exchange / Replacement,,9b7d07fd-0bad-49aa-b47a-7f8b5963f500,,25/08/2023 21:00,26/08/2023 14:08,26-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ac110455-e548-4c03-a447-d109adee5889,Inbound,Returns,Reverse Pickup Enquiry,Good ,523f2821-50fe-4b0e-bcc3-8bb4585b65c3,20/08/2023 07:07,26/08/2023 06:31,26/08/2023 06:35,26-Aug-23,NEW DELHI,LifeStyle,144,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
9af0be05-85c9-46a2-97d8-78e88bc7f643,Outcall,Feedback,UnProfessional Behaviour,,98015fbd-3e40-417b-b300-f9cb43ce6070,05/07/2023 15:27,26/08/2023 11:36,26/08/2023 11:45,26-Aug-23,BARSANA,Electronics,6999,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,3
cb0c19e2-98bf-4e8b-b0d2-9ea1c545ccad,Inbound,Returns,Reverse Pickup Enquiry,Good customer service,80354780-4a6b-4ae7-98a2-e4b659d1745a,,26/08/2023 19:40,26/08/2023 19:42,26-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
37e9eaaf-7871-4a02-a5cc-3a877f7fbff7,Inbound,Returns,Reverse Pickup Enquiry,,e74c937f-1b32-4db5-82d0-18c52987b152,,26/08/2023 18:44,26/08/2023 18:49,26-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
7398dec8-8720-4218-9c53-ec02771c9f50,Inbound,Order Related,Priority delivery,,59b96492-4821-4241-97f8-56a39a949a65,24/08/2023 00:54,26/08/2023 01:06,26/08/2023 01:08,26-Aug-23,JAIPUR,LifeStyle,1350,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e019244e-07ed-4fd0-abde-d8d3ee7484b0,Inbound,Returns,Return request,nice,5fc2630e-c315-426a-b9c0-f72f6e7fb540,,26/08/2023 12:51,26/08/2023 12:54,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
12e5773a-8a02-4d04-a3ee-2adbc187edb6,Inbound,Order Related,Delayed,,d8affeae-9886-464b-a71c-6b9ea4cb3652,,26/08/2023 21:13,26/08/2023 21:17,26-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5e55dd22-03ac-4c00-9b43-3898e4d8ba77,Inbound,Returns,Reverse Pickup Enquiry,,62ddcee6-9391-4364-9ff3-ed45424d4465,,26/08/2023 14:32,26/08/2023 14:33,26-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
4a26bdae-32b5-442a-a835-9a88bc030a54,Outcall,Returns,Wrong,,1e4111d9-9614-4113-b6de-36805ae66a45,,26/08/2023 19:19,26/08/2023 19:24,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
86d1ec18-7e25-4834-96f5-e192ab5c950b,Inbound,Order Related,Installation/demo,,39cc7eb8-56ee-4efa-aed1-294745d48966,,26/08/2023 14:30,26/08/2023 14:32,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
3c1e5c73-4b1d-4e9d-b43b-cf2fe896a37b,Outcall,Shopzilla Related,Other Account Related Issues,,0873505a-75cf-4409-90cb-99ebbd44e73b,,26/08/2023 09:52,26/08/2023 09:54,26-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
f179a6c2-135a-42c6-a27e-4336dddb8633,Outcall,Order Related,Seller Cancelled Order,,c10373c5-403c-47be-9fb8-7c5f4252e924,,25/08/2023 16:52,26/08/2023 18:17,26-Aug-23,,,,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
9cb95f04-4fd6-4747-a37a-79ee0f21eefd,Outcall,Returns,Reverse Pickup Enquiry,solve problems quickly,dda7fead-e510-4254-b663-353acc1d7817,05/08/2023 21:39,26/08/2023 21:23,26/08/2023 21:29,26-Aug-23,REWA,LifeStyle,1074,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
0f255848-44e3-47b4-a05e-150f38290918,Inbound,Order Related,Invoice request,,4a290748-3054-49f7-867c-b2dc6c7d828a,,26/08/2023 19:51,26/08/2023 20:01,26-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,2
97319119-a3ff-416c-98be-5fba80690a4f,Inbound,Returns,Reverse Pickup Enquiry,Nice to meet ,b2991131-128a-4a23-b9f8-ef2f5c378e31,,25/08/2023 18:53,26/08/2023 18:59,26-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
83b06690-da63-404b-a9fe-b20361c6b5a7,Inbound,Offers & Cashback,Affiliate Offers,,574f7763-0f51-49e7-9c07-9b9a5c493134,,26/08/2023 11:43,26/08/2023 11:45,26-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
db8c2ee5-d00d-4cd8-888b-45f4381ea423,Inbound,Payments related,Online Payment Issues,,65497b62-a0c8-40dd-a2a4-b742a2392c50,,26/08/2023 21:40,26/08/2023 21:44,26-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
67ad6d60-d89a-465d-a008-a8d8c4df5120,Outcall,Refund Related,Refund Related Issues,,8031c056-aa4c-4b44-a675-8e772227e3d8,24/07/2023 19:52,26/08/2023 21:16,26/08/2023 21:27,26-Aug-23,RAJKOT,Mobile,32999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
eef84d95-6edc-496c-b1fc-5bfe25589a7d,Inbound,Returns,Reverse Pickup Enquiry,,b02adf25-08c8-4956-94e3-5005150d3964,28/07/2023 10:11,23/08/2023 16:25,26/08/2023 04:38,26-Aug-23,UJJAIN,LifeStyle,997,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
0de02707-7674-465c-b4c8-d8e4b27a2e74,Inbound,Returns,Reverse Pickup Enquiry,,0c74f921-0547-40e2-ab62-d1d89ea0f718,,26/08/2023 19:17,26/08/2023 19:32,26-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
ffd0edc5-1bcb-48f2-9689-c143f3d07429,Inbound,Returns,Return request,I am happy that someone was able to resolve my issue Thank miss.sabhabut the other executive was just hung up on me.that shows unprofessionalism from Shopzilla.I never expected this kind of behaviour from the executives.Regards Saurabh sharma,4546865e-a767-4813-88d4-3396114985cb,,26/08/2023 16:16,26/08/2023 16:25,26-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
dc31664d-d2bd-4d5e-8059-417f92935756,Inbound,Returns,Reverse Pickup Enquiry,Good experience ,5a3f959a-c59d-4874-a980-b87f99d52f2a,,26/08/2023 22:29,26/08/2023 22:36,26-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
bf685744-b5bc-439f-bc7b-b9f72f158668,Inbound,Returns,Reverse Pickup Enquiry,,daee3505-14e9-4803-83b5-23d3d315d3a5,,26/08/2023 17:15,26/08/2023 17:19,26-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
c8ee5bae-b39a-4f84-8bf7-c3ac1048bb71,Inbound,Order Related,Order status enquiry,Good job,bf691f47-4a4c-4397-948f-3b1a69b8e342,07/08/2023 12:04,26/08/2023 07:55,26/08/2023 07:56,26-Aug-23,BUDAUN,Electronics,4999,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1ce0f0f0-2512-4fb6-a56b-a14dc29a5fba,Inbound,Product Queries,Product Specific Information,,6b4c0238-14c7-44c2-948c-16dcc023714b,,26/08/2023 06:57,26/08/2023 06:59,26-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
82e5ae9e-13c5-4745-9203-bea9ae533895,Inbound,Returns,Missing,,6abe4252-43b2-42e8-9399-ffa102af4f78,,26/08/2023 14:56,26/08/2023 14:58,26-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
93890f84-742b-44e6-b06e-7f11de7defee,Inbound,Product Queries,Product Specific Information,,b7e92de5-e6ca-4404-8e03-00d882d198e3,,26/08/2023 23:23,26/08/2023 23:25,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
90fd6021-d1fd-495c-a67f-8ddfd037e8e8,Inbound,Offers & Cashback,Instant discount,Nice toking good ??,8d6f8bd3-c544-4d61-9360-25606167332b,,26/08/2023 13:37,26/08/2023 13:37,26-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
5393be8c-1a01-4f7a-8c02-514b7201508c,Inbound,Order Related,Delayed,,a7d140bb-a7b2-4031-b082-c75a64f9428c,,26/08/2023 10:10,26/08/2023 10:12,26-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
3d6c5fff-6bc2-4c81-a522-9b6a0a30360a,Inbound,Order Related,Delayed,,be94d879-386a-4ba4-a592-8fa3ceadaac2,15/08/2023 22:39,26/08/2023 17:21,26/08/2023 21:39,26-Aug-23,BASTI,Books & General merchandise,115,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
2a472396-0540-4069-9c40-b307057f8071,Inbound,Cancellation,Not Needed,Nice ,426a2508-4ef3-45a9-9e4e-f1cbdd26e27c,14/08/2023 10:08,26/08/2023 09:51,26/08/2023 14:20,26-Aug-23,LUCKNOW,Furniture,460,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7fe1f290-b68f-4add-bd31-e91293245b13,Outcall,Product Queries,Product Specific Information,,d36c4ded-724d-438b-89d9-a158e447a6a1,,26/08/2023 18:47,26/08/2023 18:52,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
50750e20-4045-45d6-9df3-e407c627bee5,Inbound,Feedback,UnProfessional Behaviour,Thank You Mam ,bd364b87-ffe6-473d-81fe-9673ea00a715,,26/08/2023 16:33,26/08/2023 16:40,26-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
b992b16f-31aa-4860-98b8-5679757373fd,Inbound,Product Queries,Product Specific Information,,908a8fc7-4c32-4305-bbae-619c1c26dcdc,,26/08/2023 15:55,26/08/2023 15:57,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
5b191420-fe95-4e1d-8bb4-f1b69010e9c6,Inbound,Order Related,Installation/demo,,05fb2ebd-16c9-4ef1-b53b-c0f9ffa37764,,26/08/2023 15:21,26/08/2023 15:23,26-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a723a332-d5d2-44b4-b3b7-e7b5f618c5f0,Inbound,Returns,Return request,Thank you so much ,6ee1a596-54f7-4731-9b9d-149087cfcda8,,26/08/2023 16:44,26/08/2023 17:05,26-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
796cf334-95a7-452e-9334-4ff74c3e7202,Inbound,Returns,Wrong,,fd25713b-7941-4759-aa7b-7fcb9025b3a2,,26/08/2023 23:31,26/08/2023 23:36,26-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
0f8d1e14-b78d-415a-9d44-fabbe63d6ea8,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ,ad4876ca-d62c-4b6a-bb76-a8671cbc739b,02/08/2023 08:51,26/08/2023 18:04,26/08/2023 22:22,26-Aug-23,KHANDWA,Books & General merchandise,14249,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
585878d1-7cdc-45e7-8bcf-0ac9d998e1bf,Inbound,Order Related,Customer Requested Modifications,Excellent ,76605521-51a4-40f6-898e-de5ba829a235,,26/08/2023 21:33,26/08/2023 21:37,26-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
4ed133f5-c89c-498b-8447-10afcc4b0d89,Inbound,Returns,Missing,Ok,67ae7a04-34f0-4925-a448-8583ae413f33,,26/08/2023 10:44,26/08/2023 10:52,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
56ed52d7-cb19-4c7c-a0ee-eb9646037bb6,Email,Returns,Reverse Pickup Enquiry,Happy ,561c3e9f-b095-4937-a8ae-2ed08c88c80b,,26/08/2023 18:04,26/08/2023 21:15,26-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
a6aad0d9-bf1f-433a-a00b-554b725ade57,Inbound,Returns,Reverse Pickup Enquiry,Good,9fdf3390-bc1c-47cc-9546-964de681b93c,,25/08/2023 22:55,26/08/2023 23:00,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f3d1abda-4777-4ffe-8e54-a6b59b2c09ba,Outcall,Returns,Reverse Pickup Enquiry,I love you sir ,5d59f059-3a57-4403-93c0-35aeda834f3d,,26/08/2023 18:31,26/08/2023 22:05,26-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
d6e170e7-e1b1-4591-af26-d4f2c271f773,Inbound,Returns,Reverse Pickup Enquiry,,4f9d5b68-1e84-44dd-9901-1fc387aec9b4,,26/08/2023 17:52,26/08/2023 18:01,26-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
fc3af1ab-410d-41da-ab8a-ef65e99d054e,Outcall,Returns,Return request,,46982adf-a6b4-4e04-af2e-0cac0db3e7a3,,26/08/2023 17:58,26/08/2023 18:11,26-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
14ef493e-339c-41cd-a2c6-f5256d5443aa,Inbound,Returns,Missing,,3b90484f-3830-442a-a9b7-44da4b45dcd9,,26/08/2023 15:09,26/08/2023 15:15,26-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
5b78dba3-bd22-40da-970a-f60b70dcec8b,Email,Returns,Reverse Pickup Enquiry,,8368d8be-1882-4808-a15c-13911655710e,,26/08/2023 05:30,26/08/2023 05:32,26-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
f11b0b5f-e7c7-4eb4-b72c-662882618753,Outcall,Returns,Missing,Very good ,43607f6f-81ab-4875-bf46-e9926e53fd77,,25/08/2023 22:28,26/08/2023 07:28,26-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
ebc6a442-7a4a-4b21-9958-26db89f4e855,Inbound,Returns,Reverse Pickup Enquiry,Thanks mam,13580b4b-ea52-487d-ae60-5093d36c101d,,26/08/2023 20:06,26/08/2023 20:07,26-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
81de1638-0eb0-487b-884e-3a84fd8f20d5,Inbound,Order Related,Installation/demo,,becd1bc7-e0f2-4b91-a27a-fe111241a1d4,,26/08/2023 21:09,26/08/2023 21:14,26-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
80607329-ee0f-4149-ae87-ee15db8446dd,Inbound,Refund Related,Refund Enquiry,,94ccd6df-1774-4fd7-99c8-d698045c252c,23/08/2023 21:56,26/08/2023 16:25,26/08/2023 16:29,26-Aug-23,INDORE,Mobile,32999,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
12e78a32-778c-449a-9340-5a32867e6de0,Inbound,Order Related,Delayed,,1e0c5031-9348-4a34-afa4-1f995d9cb999,09/08/2023 15:22,26/08/2023 16:40,26/08/2023 16:41,26-Aug-23,HYDERABAD,LifeStyle,980,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
9d0d6409-a5fa-406d-880d-8f52f24aed49,Inbound,Returns,Reverse Pickup Enquiry,,1e9303ae-585b-4c73-ae42-477fa1430bd5,13/08/2023 14:19,26/08/2023 13:48,26/08/2023 18:59,26-Aug-23,CHAS,LifeStyle,299,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,4
0a9aad95-f903-41d7-9ead-3e8fc10e2deb,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,e0779322-79ba-4d9b-945d-7e2d7ad2c8eb,,26/08/2023 21:55,26/08/2023 21:58,26-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
eccb80d8-63a3-48f5-9b15-64f5caf64f0e,Inbound,Returns,Reverse Pickup Enquiry,,c87fa385-55ec-4588-830f-b9d501f0ad74,,26/08/2023 20:18,26/08/2023 20:20,26-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,4
ec335e52-20b7-49fe-bdc6-ce7310d2988c,Inbound,Order Related,Order status enquiry,Thanks,09d295f7-6639-4c92-ac32-134320799e54,,26/08/2023 13:10,26/08/2023 13:21,26-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
e9422d98-2729-43d7-adee-9d579a47c251,Email,Order Related,Delayed,,b9ffc264-bd0e-44cc-9d78-79f27012eb41,,26/08/2023 07:41,26/08/2023 07:48,26-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
9263aa47-730e-4330-ad49-d2195c59c585,Inbound,Refund Related,Refund Enquiry,Good,4e08c161-8050-4932-b254-299da4363ab2,14/08/2023 22:03,26/08/2023 08:25,26/08/2023 10:34,26-Aug-23,NANDED,Home,739,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
0746ab54-939d-4a79-9fae-75b946208f23,Inbound,Onboarding related,Seller onboarding,Ok,8a1cd4ff-be0b-4f43-8321-a851dd78c1e0,,26/08/2023 10:48,26/08/2023 11:22,26-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
cbbc1f51-0d7f-4bbc-a235-25e197bb576f,Inbound,Order Related,Order status enquiry,,c39a214e-4a9f-4aa3-a525-8812b6db89b1,,26/08/2023 21:53,26/08/2023 22:22,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
8bdc06dc-6a48-4582-8324-16d613791b8c,Inbound,Order Related,Order status enquiry,,7ec4f9fe-b2a0-4228-a250-90cdbbe29f3c,22/08/2023 10:27,26/08/2023 19:45,26/08/2023 20:18,26-Aug-23,PURI,Mobile,11499,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
c8e5b348-f963-42f6-b190-cf82ba8fd370,Inbound,Returns,Wrong,,7d58268b-c180-4af0-9819-947dd6be2c82,,26/08/2023 08:37,26/08/2023 08:42,26-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
0b4ffa08-44be-44fb-a569-6b873881890b,Inbound,Order Related,Priority delivery,Excellent service ??,3a023bdd-fa5d-4c13-9166-abe5abc01d48,,26/08/2023 11:39,26/08/2023 11:40,26-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
8e412d25-f8de-4881-ad32-b3fdf7dc0d8a,Outcall,Shopzilla Related,General Enquiry,,9163af61-89c1-488e-8052-7fda23f17c9d,,26/08/2023 23:03,26/08/2023 23:07,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
7be24f6e-4f76-485b-adb0-a8f6aa8a275d,Inbound,Order Related,Order status enquiry,Get **ed ,f6acf67a-5eb1-491c-af4a-17823e4466e4,,26/08/2023 21:48,26/08/2023 21:49,26-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e1e34804-b4aa-4491-8aab-c1069e85f0f2,Inbound,Returns,Fraudulent User,,88a99278-971a-44e8-994b-28d65955defd,,26/08/2023 19:34,26/08/2023 19:55,26-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,4
27abfff1-7989-4624-8018-3d490f62df7a,Outcall,Cancellation,Not Needed,,ed4b1f1d-f638-4455-a6b3-a54794a40f60,18/08/2023 19:30,26/08/2023 10:29,26/08/2023 10:30,26-Aug-23,AZAMGARH,Mobile,10999,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
0ada0998-737a-41f1-91f8-bcbe88a4fbae,Inbound,Cancellation,Return cancellation,,51f99829-6f9c-4bfc-b406-2a1581139f09,,26/08/2023 22:58,26/08/2023 23:06,26-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
7810d0a1-faf2-455d-8c72-ec8d5111be68,Inbound,Returns,Reverse Pickup Enquiry,,4720bc03-0dfb-4526-82b5-3d284bc267eb,,26/08/2023 19:11,26/08/2023 19:14,26-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
f2659ba4-465d-49dc-994b-36dd82c0ad1a,Inbound,Order Related,Seller Cancelled Order,,0bac695b-ccd0-4f57-ad9e-e02e112dffad,,26/08/2023 08:12,26/08/2023 08:13,26-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4bd83c16-ce51-4c89-aa7a-7071d9cd70ab,Inbound,Returns,Missing,Good information ,1c47db67-0d87-4ee1-8acf-9a68eb8e4c95,,26/08/2023 15:32,26/08/2023 15:35,26-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
22b34ff1-ca21-455d-b486-243cf20d30d2,Inbound,Refund Related,Refund Enquiry,,007dd6df-0855-4353-9260-55a28e531e36,,26/08/2023 22:42,26/08/2023 23:06,26-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,4
5842e2cd-11aa-4145-a7db-821b62b6c344,Inbound,Returns,Wrong,,0833e132-0b4b-4cf1-a62c-c3f7af3a86a2,,26/08/2023 21:37,26/08/2023 21:41,26-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
dd0600f1-6e21-4b9f-8387-26731fc0ca72,Inbound,Order Related,Order status enquiry,,28926a77-a95f-4e15-a5f9-25762b968468,,26/08/2023 19:32,26/08/2023 21:40,26-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
904bba5c-ef27-460e-99eb-9c588a27728b,Inbound,Returns,Wrong,,bb0dcbd2-badd-4edd-aaf8-87f71c3bb1e8,,26/08/2023 18:26,26/08/2023 18:30,26-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
71c6ac0a-b23f-4346-a273-341e76a1090e,Inbound,Order Related,Invoice request,Thank u Shopzilla to fast response and resolve my Problem ,8d007670-7221-4f3f-8b19-d313ccab549e,,26/08/2023 17:52,26/08/2023 18:05,26-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
4612fa0f-577a-4997-8437-6eaa60512e93,Inbound,Order Related,Priority delivery,1i love Shopzilla,97175f38-1b3d-4861-aa3d-17e6f3b63f92,,26/08/2023 22:05,26/08/2023 22:06,26-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
2490433d-35b5-4dca-8878-b63c2122e885,Inbound,Cancellation,Not Needed,,6a01c019-f7da-4103-af73-91fcb75ae1e6,21/08/2023 15:48,26/08/2023 17:07,26/08/2023 17:14,26-Aug-23,,Books & General merchandise,328,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
54ff243c-fb45-469e-92da-9690fdd50987,Email,Returns,Reverse Pickup Enquiry,The products that you book should come only and not other products,ffdf9a2a-7f46-4b27-b561-a25038de3598,,26/08/2023 07:12,26/08/2023 07:34,26-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,5
d445904b-4b44-4da5-8aed-1c7f20818b63,Outcall,Order Related,Delayed,Nice,c3eba4f4-0b0d-4f32-95e6-7153d9178bae,,26/08/2023 07:34,26/08/2023 07:34,26-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1fa22908-6133-4ce1-b5c8-bf0d86b9f496,Inbound,Returns,Reverse Pickup Enquiry,,887705d2-8f9f-4d6a-b22a-7ad86f6835a7,,26/08/2023 10:50,26/08/2023 11:42,26-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
ae127eb2-00b0-4209-86cf-381af88e9fdc,Inbound,Order Related,Order status enquiry,,38e9f767-d285-4640-a1f3-a179e583fc01,,26/08/2023 18:35,26/08/2023 18:35,26-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
62a6837d-0da8-4197-8d15-1eeec845df23,Inbound,Returns,Return request,,932323f7-2d9e-4f4b-bf60-d989619ab46b,,26/08/2023 17:45,26/08/2023 17:48,26-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
f4037575-d4f6-4b3b-a5ca-886710fa7987,Inbound,Order Related,Installation/demo,,68ee2d4b-ba16-43b4-b537-b6adecb0d9bd,11/08/2023 18:33,26/08/2023 08:44,26/08/2023 08:59,26-Aug-23,KOLKATA,Home Appliences,2374,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
c8d26d9c-5e0a-4182-b552-2373215b73a4,Inbound,Feedback,UnProfessional Behaviour,,e3ed2222-1e9b-4b37-8d7e-21b82824729f,,26/08/2023 21:34,26/08/2023 21:39,26-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cb1892ef-465e-4563-934d-520a62049e3e,Outcall,Onboarding related,Seller onboarding,Kindly educate your CSA who are on  level 1 and provide them with the required information.,9229f4df-37cf-41b6-b13d-153aa982ca31,,26/08/2023 19:12,26/08/2023 19:25,26-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,4
d3789a3c-4eac-4c81-9e6b-ad6a22dde2b1,Inbound,Returns,Reverse Pickup Enquiry,,6a46aae3-b026-426c-8fe9-4cd1846ffd07,08/08/2023 18:07,26/08/2023 15:40,26/08/2023 18:38,26-Aug-23,FARIDABAD,Electronics,1699,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
86fa171e-4d1a-45e7-bf97-635c25881f0c,Inbound,Offers & Cashback,Other Cashback,Excellent,0ab92a26-4dcc-45f7-b6da-e5f35151bd03,,26/08/2023 20:12,26/08/2023 20:14,26-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
1db25a0e-28c7-48e3-b183-8d79812d193b,Inbound,Order Related,Order status enquiry,,e5985c8a-0f68-439c-93db-28007600599c,,26/08/2023 17:28,26/08/2023 19:02,26-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
48d5a9f8-bdf8-4ff9-8d23-f2b861fb8408,Inbound,Feedback,UnProfessional Behaviour,,db9d76ce-8a90-4044-80cd-43151715816f,,26/08/2023 09:30,26/08/2023 18:58,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
773e933d-0b98-4821-8de6-ca8ea0c6c5f6,Inbound,Order Related,Order status enquiry,,88efba85-2d2e-4eb9-b096-4f2a84a23fe1,,26/08/2023 08:05,26/08/2023 08:09,26-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
eb52527e-13b8-496c-a1e7-f90f01bcd326,Inbound,Order Related,Order status enquiry,All is well,472eb701-09d9-4239-b8bd-e62752c08b81,20/08/2023 21:13,26/08/2023 13:53,26/08/2023 13:54,26-Aug-23,FAIZABAD,Affiliates,102,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e672226e-c3ca-4be3-9ea2-61776122ff2b,Inbound,Payments related,Online Payment Issues,,a446c600-ce6a-4062-8662-9a9c29a1c04c,,26/08/2023 19:33,26/08/2023 20:04,26-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
6580bf78-7a8c-454f-896d-895a3a51d390,Inbound,Order Related,Priority delivery,Nice,51e57f41-0751-44b7-8cb6-c3506e4c2753,,26/08/2023 21:57,26/08/2023 22:00,26-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
f6426f48-70ec-4aea-bdea-143bd3d8e76c,Outcall,Shopzilla Related,Shopzila Premium Related,Costomer service is better ,06f04f42-2d88-4e9d-8ebf-5b7c5c1d8a46,,26/08/2023 19:00,26/08/2023 20:32,26-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
4a98a0ab-37f4-4e13-ba77-228535e46b28,Inbound,Refund Related,Refund Enquiry,,7bd24153-52e7-460c-a027-34401c4e340b,,26/08/2023 20:39,26/08/2023 20:41,26-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
dcb3c9bb-528c-41b3-94d0-1bb45c17f0fe,Outcall,Returns,Return request,  extremely polite and understanding. She deserves more better role for handling customer service. Her patience and communication is highly appreciable. thank you for your support! ,258720a4-096d-43da-b553-ce9d1e21ccb4,,26/08/2023 11:16,26/08/2023 11:25,26-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
be65adec-6665-4231-8e69-669acc36287c,Outcall,Product Queries,Product Specific Information,,86a55ddc-b1f7-468a-bba1-0f8efc7f09c8,,26/08/2023 21:54,26/08/2023 21:57,26-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
0a2a2fd4-5704-4d87-82df-e1e71be2f0a0,Inbound,Returns,Reverse Pickup Enquiry,,fc3e8073-8d12-46ff-a9bf-fffbc49c7e4c,,26/08/2023 19:32,26/08/2023 20:04,26-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
08e82eb3-4637-422a-8fcd-1c9687c1fcc1,Outcall,Returns,Reverse Pickup Enquiry,  uski jagah dusra order aaya hai aur mera order cancel kar diya gaya hai,849a0d1c-4dcc-46b0-b018-e02dfabc1bf2,,26/08/2023 14:51,26/08/2023 14:54,26-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
0eea2e8a-9ac1-4793-b7a7-dd25f6d25d4b,Inbound,Returns,Fraudulent User,,0f993f11-6266-4f35-869f-61545a5a4b7f,,26/08/2023 01:46,26/08/2023 01:55,26-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
90791d91-5cdc-4658-8036-9883d1820503,Inbound,Order Related,Seller Cancelled Order,Happy ,76afcf6d-880e-4eca-bac3-22916383e31a,,26/08/2023 06:34,26/08/2023 06:36,26-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
98b692f6-b942-4f2a-95eb-3d323e9e6468,Inbound,Order Related,Installation/demo,All good,a1c8d321-5961-48eb-93a5-461b5e54dd03,,26/08/2023 18:44,26/08/2023 18:46,26-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
e306bfb4-630e-4017-90ba-2b5751816dec,Email,Product Queries,Product Specific Information,Make a policy regarding price difference refund within 7 days of delivery ,df6e5572-692d-44c9-a677-e42ed30d01e0,,26/08/2023 22:31,26/08/2023 22:40,26-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
d2cbad70-5585-4d4f-89db-eb830d61c9ed,Inbound,Returns,Reverse Pickup Enquiry,,bb7e0b86-ba7e-4ecc-8678-cf2fc7c317cb,,26/08/2023 22:37,26/08/2023 23:02,26-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
b0bdfb52-36b5-4b9e-bbce-46ce6940c7c4,Inbound,Feedback,UnProfessional Behaviour,,45747d26-1ad8-4c9c-b435-edc72b14a373,,26/08/2023 14:27,26/08/2023 14:35,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
be725e26-e5fb-4097-8c2e-e718c2bc6c34,Inbound,Order Related,Seller Cancelled Order,Every Shopzilla hub contact no mandatory ,9ab83ef3-5189-44b3-a6af-928366f01e06,,26/08/2023 01:19,26/08/2023 01:28,26-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
adc3450b-9c8b-4b35-8d6a-baf7f1dc9605,Inbound,Order Related,Delayed,,b5dba23d-59e2-400f-bf04-7f9b0dd2075d,,26/08/2023 12:22,26/08/2023 12:26,26-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
c333e1bf-11b7-4c60-828a-5efb4e911b03,Inbound,Returns,Fraudulent User,,eeddec24-6e12-4d43-b7fa-f4d6e913dcac,,26/08/2023 19:54,26/08/2023 19:58,26-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
aaebfc66-92e3-4503-b277-280a1e7d0ff2,Outcall,Returns,Reverse Pickup Enquiry,,6118817c-8316-4d63-bff7-8e41d94c93f4,,26/08/2023 08:26,26/08/2023 08:30,26-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
56b783b1-936d-4725-8097-ba2fe7f83703,Inbound,Order Related,Order status enquiry,,ea398ca0-d721-4b40-b5b8-0f61674fd847,,26/08/2023 17:31,26/08/2023 17:33,26-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
26b1ab8f-0f2a-41b1-b1d0-8ef9eb72aa09,Inbound,Payments related,Online Payment Issues,,4ab503af-0438-43d4-80f1-2d831494cc72,,26/08/2023 13:42,26/08/2023 13:43,26-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
03c02c0f-57bd-436c-a310-2243540fe341,Inbound,Payments related,Online Payment Issues,Nice interaction so keep it up,9e3ff303-8787-44fe-8206-042de56c751f,,26/08/2023 07:41,26/08/2023 07:50,26-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
c92fe82f-00e5-4a43-a787-4ef85dd9abd2,Inbound,Order Related,Order status enquiry,Good he addressed my concern well.tjank you.,736294f4-aef9-4a7c-bafa-c10be9ae7873,,26/08/2023 18:41,26/08/2023 18:51,26-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
94c8f272-8b5f-4d5c-b4cf-4d0c3356855d,Inbound,Order Related,Delayed,,189e54d8-43a0-43f9-9b09-274e2bab9da7,,26/08/2023 19:43,26/08/2023 21:19,26-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
3a8572ee-fe19-4730-be6d-5409ce74d04d,Inbound,Returns,Reverse Pickup Enquiry,,2534ab0b-c717-478d-8b70-07d0c224621d,,26/08/2023 20:23,26/08/2023 20:28,26-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ca0761ba-7441-4dc3-bffe-593e426eb901,Email,Order Related,Customer Requested Modifications,Very worst services ,c6d259a6-fcdd-4602-99c5-0d20c7272592,07/08/2023 13:39,25/08/2023 21:30,26/08/2023 23:05,26-Aug-23,SIVAGANGA,Mobile,1144,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
850d4239-cd1b-4644-8621-ca9ba7dac3a6,Inbound,Returns,Return request,  behaviour is good ,8915e61c-95d0-4910-85b9-c523dfbfe90f,22/08/2023 18:31,26/08/2023 11:34,26/08/2023 11:38,26-Aug-23,PATNA,Electronics,1099,,John Jones,Aiden Patel,John Smith,>90,Morning,5
b4b116e0-a38b-4755-b1ad-04141284ee42,Inbound,Returns,Reverse Pickup Enquiry,The customer care executive man is very good.,059a6145-4190-4bae-b840-90fc34d4ca92,,26/08/2023 21:30,26/08/2023 21:32,26-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
17a3bfdf-99e4-43b4-9860-0f50a1b601bf,Outcall,Order Related,Invoice request,,95d5363b-ad92-4409-862a-d96a79c1d522,,26/08/2023 11:27,26/08/2023 11:31,26-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
838eabfa-8853-4fdc-b806-10c96b35bcae,Inbound,Shopzilla Related,General Enquiry,,33062a96-1948-4e0c-90c5-5ef3c3e55e20,,26/08/2023 00:15,26/08/2023 00:17,26-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
57fbc310-b65b-49a4-8bbd-85e65c542cf9,Inbound,Order Related,Invoice request,,cb1d86b8-a2b9-4357-a83f-82bda920e03b,,26/08/2023 07:04,26/08/2023 07:07,26-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
ed6ede14-553c-4b38-b767-32fe5aea7512,Inbound,Returns,Reverse Pickup Enquiry,Please change the delivery partner this Shopzilla is totally not good in service.,a4a18a17-1d21-4d8a-9b6a-d12bfcfa0468,,26/08/2023 11:10,26/08/2023 11:11,26-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,3
3b70debf-3804-47b6-840b-ea5a1108f1c6,Outcall,Product Queries,Product Specific Information,,9758d1f7-7f7d-4201-a881-f97c1a58e88e,,26/08/2023 17:39,26/08/2023 18:11,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
16819ac5-d444-4461-8f7f-7ad2be47b0f4,Inbound,Shopzilla Related,Shopzila Premium Related,,ffccc1b0-7da8-469a-bc33-e9867c0e4e05,,26/08/2023 18:46,26/08/2023 19:02,26-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
31e33e46-dafa-494a-8691-a357831f578c,Inbound,Order Related,Customer Requested Modifications,,8c9dafe6-8715-48bc-9cb4-f435dd4831ba,,26/08/2023 20:08,26/08/2023 20:08,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
b35498ce-3df9-42cc-abc5-7344df232650,Inbound,Returns,Missing,,0e4e4f5c-5a97-4aef-b99b-b746f6b1f3f8,,26/08/2023 18:44,26/08/2023 18:48,26-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
9e2c6cf7-8445-4656-abc2-72063fbf9e2d,Inbound,Returns,Wrong,Good ,8a9ed468-bd7b-4e1d-87d2-c3873ecd499b,,26/08/2023 16:30,26/08/2023 16:32,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5c1aaae4-faa0-4ae9-9d35-73fbb08d9374,Outcall,Payments related,Payment related Queries,Almost good ??,26887858-fd78-4561-beaf-f977a0bb8d90,,26/08/2023 15:29,26/08/2023 15:30,26-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
07c5c24f-a772-4934-a4fc-186c75f9b5c4,Email,Returns,Damaged,,fe7cb7c7-cc6e-43f9-ac65-049729790190,,25/08/2023 22:21,26/08/2023 09:29,26-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
8e01c860-7aba-436d-b372-c3bffe414632,Inbound,Returns,Service Centres Related,Sil problem ,157163eb-93e5-46fa-9eeb-6f00131dd695,23/07/2023 08:44,26/08/2023 09:08,26/08/2023 09:10,26-Aug-23,SAMASTIPUR,Electronics,999,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
57c36837-d7de-4e08-ad6e-44a06225effa,Inbound,Payments related,Online Payment Issues,,eb2aac97-e5c3-4daf-ba88-08e8bb4fc26c,,26/08/2023 21:41,26/08/2023 21:55,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
e21fce69-0e62-477d-9b1b-7289036dda8e,Outcall,Product Queries,Product Specific Information,,58a84059-43d3-43c2-b690-e6358fab05a7,,26/08/2023 21:02,26/08/2023 21:08,26-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
7f16b29f-45e4-4d86-a622-40dd6cbb33bc,Outcall,Order Related,Priority delivery,Please try to provide me my refund against car frill air freshner,968f4755-4d79-42b2-b080-b1a0f1b2354c,,26/08/2023 16:20,26/08/2023 16:32,26-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
3aba8fda-fb5f-4898-90cf-377c865edffb,Outcall,Returns,Return request,,55a13175-4045-4764-a926-290a710e6e90,,26/08/2023 14:54,26/08/2023 14:58,26-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b377abb7-57f9-49fd-916e-02d9455772a3,Inbound,Returns,Reverse Pickup Enquiry,,ed380577-bbaa-4869-a4fa-8cc56924f1b1,19/08/2023 19:01,23/08/2023 16:45,26/08/2023 12:30,26-Aug-23,GURGAON,LifeStyle,399,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
b4bb0274-4bae-4be0-84b0-37d5f682ef90,Inbound,Refund Related,Refund Related Issues,,6a595906-73a9-4a48-b2d6-c7d5d0017f79,,26/08/2023 16:04,26/08/2023 16:09,26-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
925a930b-9c29-4fe6-989b-1f0d20ed7e91,Outcall,Product Queries,Product Specific Information,Thanks ,aa699005-b040-4d23-8dfb-5677b53f2a5a,,26/08/2023 12:33,26/08/2023 12:39,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a95e20ca-f345-4240-b343-13cb6100978f,Inbound,Order Related,Delayed,,b363a946-d9e5-432a-a676-8a5391d4ca05,18/08/2023 22:18,26/08/2023 08:29,26/08/2023 08:30,26-Aug-23,MEERUT,Electronics,1199,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
4716d0ff-836d-442a-a87f-253038aad929,Inbound,Payments related,Online Payment Issues,Improve your support,d3a9a5a1-b212-4401-87d9-7ca93f2b390c,,26/08/2023 14:51,26/08/2023 14:52,26-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
c915bca9-02f1-4bb9-b020-39bbf2ba8724,Inbound,Returns,Missing,Meri bat ho gayi h,051305b2-9bb1-48f5-8b28-223bbd139386,,26/08/2023 00:08,26/08/2023 00:09,26-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
9a7d6c32-769f-4857-b682-95ed91707c5e,Outcall,Payments related,Payment related Queries,I love Shopzilla........ ,0c5db4a4-d567-41aa-9b26-9d8bc731b424,,25/08/2023 22:10,26/08/2023 12:05,26-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
ad4c16f9-fa8c-4c2f-a118-33a26a5d4e32,Inbound,Returns,Reverse Pickup Enquiry,,b9e831dd-f77a-44c4-b9e8-9a2537880a41,,26/08/2023 09:10,26/08/2023 09:49,26-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
5a2250c2-4060-4b45-af07-e6e84d8c8786,Inbound,Order Related,Delayed,thanks for supporting me ,0a86a857-09a3-451d-b1f1-7f03c68add29,,26/08/2023 14:49,26/08/2023 14:54,26-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
73ae6d51-0ba0-4a55-ac3c-ef7c6ed22c40,Outcall,Cancellation,Not Needed,Make policy regarding to cancellation of order more flexible,3e507a09-d987-4719-aff6-bde9b32c121a,,26/08/2023 14:20,26/08/2023 14:22,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
d70a821f-d242-42eb-9d13-f00766fb9a5f,Inbound,Product Queries,Product Specific Information,Ok,b6fd77e9-8684-4819-bf5b-6103da96b209,,26/08/2023 16:09,26/08/2023 16:48,26-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
c4d65037-21ee-4f11-aacd-e3271da95cfa,Inbound,Order Related,Order status enquiry,Thank you ,92978f47-336d-43a1-903b-59c5e61a46cc,,26/08/2023 17:53,26/08/2023 17:55,26-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e74e5dea-950b-481e-8514-c44be43bd2f8,Inbound,Shopzilla Related,General Enquiry,,0c01c000-dcc4-4bd1-b78a-de454dd0a858,,26/08/2023 17:53,26/08/2023 23:22,26-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
a5197d26-14d4-45a1-be65-10226e180798,Inbound,Returns,Reverse Pickup Enquiry,Gd person,526372ed-ccc7-4590-868a-60cbbf9b2f27,,26/08/2023 16:21,26/08/2023 16:21,26-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
23c17f51-41f3-452f-92b3-a45ed30cecd8,Outcall,Order Related,Order status enquiry,,8f2c4aad-3de4-4e01-a9eb-5fc6e5099534,,26/08/2023 15:53,26/08/2023 15:54,26-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
b100c65d-1741-4afd-a1f9-82623f8f12d9,Inbound,Returns,Reverse Pickup Enquiry,,5b19a984-ba37-40dd-b02d-64f8dce5f2b7,,26/08/2023 13:30,26/08/2023 13:34,26-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
51515893-7a15-45c6-bda6-88d258d0414b,Inbound,Returns,Reverse Pickup Enquiry,,87bd785d-be44-4844-a2e5-7e34d30e64fa,,26/08/2023 08:26,26/08/2023 08:27,26-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
350c3870-a7fa-4b8c-a52d-355fb2cf390b,Outcall,Payments related,Online Payment Issues,,3e60d4fa-90ff-4cd5-b522-651489d96c00,,26/08/2023 15:01,26/08/2023 15:03,26-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
954980b3-a14b-4a09-9c2c-33d16994e9fc,Inbound,Returns,Return request,,fabd39cd-19ca-4b93-88c2-2be4726e6830,,26/08/2023 17:05,26/08/2023 17:08,26-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
1255a16e-4691-461d-b5af-26d32e1a1c49,Inbound,Returns,Wrong,Nothing,f50602cf-667f-4570-b59c-7cc2c99abaaf,,26/08/2023 13:57,26/08/2023 14:02,26-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
60d2807c-3f51-4768-8383-99ad24cf21f6,Inbound,Order Related,Order status enquiry,,1eb31b12-b25f-4eb3-acf6-5366bda03bbf,12/08/2023 10:14,26/08/2023 12:27,26/08/2023 12:34,26-Aug-23,LUDHIANA,Electronics,786,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
60fdbe19-f9f6-411c-8aaf-3fe4f258d3ff,Inbound,Returns,Reverse Pickup Enquiry,make a call directly to customer support availability icon would be more convenient ,d8da8617-f676-4670-af92-38b684e02651,,26/08/2023 17:12,26/08/2023 17:17,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3eb06878-819c-4d4b-bc11-99cf38149dc6,Inbound,Returns,Exchange / Replacement,,3aad988f-5331-4cec-af34-53d452e88b45,,26/08/2023 16:07,26/08/2023 16:15,26-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
e31e5e55-1ded-4324-9400-e93dcc452adc,Inbound,Returns,Reverse Pickup Enquiry,,a46952d5-5a84-46e1-9d0b-17bcc7c09c57,,26/08/2023 08:54,26/08/2023 10:19,26-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,1
7f4222d7-636f-4aea-a0a0-1b948c3077be,Inbound,Order Related,Order status enquiry,Deliver service poor ??,c8556956-25ea-4b36-ba4e-e1dc9d4ca890,,26/08/2023 12:27,26/08/2023 14:21,26-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
39f72757-8fbb-4c0c-a81d-1272b164932b,Outcall,Returns,Reverse Pickup Enquiry,,b133c8d8-8c00-409e-b4ba-1e81ca8eb3fe,,26/08/2023 17:20,26/08/2023 17:23,26-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
5bcba504-905a-46b9-bd96-bdd7ed1a47e8,Inbound,Returns,Reverse Pickup Enquiry,,02fb7eb8-c372-427a-998d-aea7a660030f,,26/08/2023 17:40,26/08/2023 17:42,26-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
cae05fc3-bc20-443d-8207-00704526b52d,Inbound,Returns,Reverse Pickup Enquiry,Brand tag issue my product,9ab3b6ed-d527-4979-9253-1e0b092022a7,,26/08/2023 21:14,26/08/2023 21:15,26-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
49587f8e-850f-4862-9be8-24efb1055f76,Inbound,Payments related,Online Payment Issues,Wrost ever payment deducted but order not confirmed yet nykaa SuperBuy  they are the best ,c999e078-e0f2-4f09-80fe-5e671bc86cc6,,26/08/2023 23:00,26/08/2023 23:02,26-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
42bfe7af-a223-48a0-a905-7e9ce87142b3,Inbound,Returns,Reverse Pickup Enquiry,,2110532c-e1eb-4c55-af1a-7f338c2bde42,08/08/2023 20:36,26/08/2023 13:16,26/08/2023 13:16,26-Aug-23,RAIGANJ,Electronics,1974,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
bd46eb5a-88cf-49df-8c98-ddb58799b468,Inbound,Order Related,Customer Requested Modifications,Thnkeeeeeewww for solving my problem,8c94fa37-18dc-4c48-9578-d330f061a5c0,,26/08/2023 22:00,26/08/2023 22:00,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
f9ac9974-8d79-4138-94a4-7376425d2819,Inbound,Order Related,Seller Cancelled Order,,837724d8-956f-418b-9407-089ab3141fd5,,26/08/2023 19:43,26/08/2023 19:57,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
51cd1f7c-128b-4fb9-b6d3-640b6c12dc9a,Inbound,Shopzilla Related,General Enquiry,,b813d392-ee01-4d2c-9423-f4184fc5ad2f,,26/08/2023 19:28,26/08/2023 19:31,26-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
a85f1b5c-8820-41f7-a71d-6d65d46e0e47,Outcall,Cancellation,Not Needed,,755dd899-4ce5-47d9-b511-735f8ea5778e,,26/08/2023 15:52,26/08/2023 15:54,26-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
366dc41c-1cff-4309-bc75-ebd86ab172a7,Outcall,Returns,Reverse Pickup Enquiry,You already have excellent customer support executives,1e85116e-39c4-45d5-bcdd-8059344800df,,26/08/2023 14:20,26/08/2023 14:22,26-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
5bf56957-12ba-41e0-a9c4-f00295f8c6a4,Inbound,Returns,Reverse Pickup Enquiry,,e751e143-6bde-4c99-9c91-acaf242ada57,,26/08/2023 10:53,26/08/2023 10:56,26-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
244f6398-0805-4b7f-923d-c9e45b9f0fe6,Outcall,Returns,Reverse Pickup Enquiry,,f0d20c06-289d-4580-a5c1-0ef11053125c,,26/08/2023 10:12,26/08/2023 10:13,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
6dc42720-ed9f-4fe2-a3de-1da5a85242a4,Inbound,Returns,Missing,,e49aac95-a313-42d3-9138-47b11dffe00f,17/08/2023 16:34,26/08/2023 21:59,26/08/2023 22:00,26-Aug-23,DEWAS,LifeStyle,399,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
8206eb84-b1a9-45d4-ad67-823eee31c4e9,Inbound,Shopzilla Related,General Enquiry,,9f6a4ee9-95b6-49d2-a831-6b5bcea7ab8d,,26/08/2023 01:27,26/08/2023 01:59,26-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
0241d386-f931-4ee3-868e-2c457f787204,Inbound,Product Queries,Product Specific Information,No,471f4771-507e-4558-b68f-1575a44d3a80,,26/08/2023 19:57,26/08/2023 20:00,26-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
86613964-e314-4cf6-a0a3-d23f118c0377,Inbound,Order Related,Installation/demo,,eef6a12a-c897-4218-9048-76886c43a07c,,26/08/2023 19:50,26/08/2023 19:53,26-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,3
be0f99d0-aa67-45f6-83ab-52275f34f4b5,Outcall,Order Related,Order status enquiry,,cacf784c-0587-4868-82c9-5fba7fbf7a57,,26/08/2023 19:53,26/08/2023 21:11,26-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
464270a3-2901-4cf0-b784-95d81122d274,Inbound,Returns,Reverse Pickup Enquiry,,f7925c27-4533-4698-9df8-476999e7fd3d,,26/08/2023 12:49,26/08/2023 12:54,26-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
5b238758-ecb7-4145-ac83-5c6aa09fb953,Inbound,Refund Related,Refund Related Issues,,888af9ab-0497-4905-be7c-73f345a845c7,,26/08/2023 17:18,26/08/2023 18:19,26-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
b2457ed2-f5ae-49ae-a031-af4a3738be01,Outcall,Payments related,PayLater related,,3816e535-4aa7-49d1-a781-3fe93abb7203,,26/08/2023 17:32,26/08/2023 17:33,26-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
9ff65158-c608-4a05-88ce-51349fd6f02f,Inbound,Shopzilla Related,Shopzilla Rewards,,2b387da8-2994-4af1-b255-483bd6aa82c9,,26/08/2023 07:37,26/08/2023 07:40,26-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
9e9055de-3f17-4b3a-be9b-4a0caccc9f6a,Inbound,Order Related,Delayed,,77c027ba-b9b3-4458-90d0-edc6ee9c794e,05/08/2023 00:03,26/08/2023 20:34,26/08/2023 20:41,26-Aug-23,BANGALORE,LifeStyle,50,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
813413ae-e3fb-43ba-907c-f61d2ae91c05,Inbound,Order Related,Delayed,,32cc0bde-8234-4983-a938-bd25bc3139b8,17/08/2023 11:16,26/08/2023 17:30,26/08/2023 21:33,26-Aug-23,PASCHIMI SINGHBHUM,Electronics,237,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
6c33f881-45e8-47a7-89fa-2cd41dcd79af,Inbound,Returns,Reverse Pickup Enquiry,,874073e8-3df4-42bf-a013-6e56591fe3bb,,26/08/2023 21:00,26/08/2023 21:10,26-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d5736481-4bd0-41f5-a10b-47782a94a6ff,Inbound,Returns,Reverse Pickup Enquiry,Everything is fine but why you disconnected my call I'm unable to give this feedback as  I'm confused if this is for previously connected ma'am or jayveerIam giving you 1 star ? jayveer only for the reason that you disconnected my call.,68df0b7d-07aa-470b-a892-8780ddf2397b,,26/08/2023 20:28,26/08/2023 21:25,26-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,2
fd30cba8-9185-48d1-89ed-b14229440776,Inbound,Returns,Reverse Pickup Enquiry,,0ad0dbe9-6350-4289-8a98-77c61aa79ad6,,26/08/2023 18:51,26/08/2023 18:53,26-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,3
96bd1760-54aa-469e-8afe-d68bd4a963b2,Inbound,Refund Related,Refund Related Issues,,fd379b8e-71bd-4a7e-a792-574c5369b131,12/08/2023 12:51,26/08/2023 12:29,26/08/2023 12:30,26-Aug-23,ULHASNAGAR,LifeStyle,1699,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
d40a898e-93c3-41a4-8d18-f8baf69f346b,Outcall,Product Queries,Product Specific Information,,85d71309-1490-4288-81fd-69f0d9f9239a,,22/08/2023 17:29,26/08/2023 15:55,26-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
22666ddc-5271-4c4c-ac0a-b6974e73f11a,Inbound,Returns,Reverse Pickup Enquiry,The customer executive genuinely gentleman the way he interact with me in our mother tongue   is so excellent ???? hope in future the feedback also give in   customer executive   ????-???? sadhuvaad ?????????????? and this is for the product seller ???????????? ?? ??? ???? ?????  ?? ???? ??? ????? ????? ??? ??? ?? ???? ???? ??? ???? ???? ???? ?? ???-??? ?????? ?? ???? ???? ?? ???? ??? ?? ??? ??? ????? ???? ?? ??? ???? ????,17b8ce40-0fc6-4200-aa3c-867b58419f15,,26/08/2023 22:07,26/08/2023 22:08,26-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
c9f90c8d-dc24-4ea2-9b77-f8bd379da10a,Outcall,Product Queries,Product Specific Information,Ok,0ac88ed4-dff9-4876-8afd-6484d580a48a,,26/08/2023 14:03,26/08/2023 14:15,26-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
56ba5f30-f07c-4cff-a615-24efc70b88b3,Inbound,Feedback,UnProfessional Behaviour,,4d907613-f798-4831-83f8-c13ab755de07,,26/08/2023 19:55,26/08/2023 19:57,26-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
e35edfae-35fd-45f6-ab36-74626a3d7525,Inbound,Order Related,Installation/demo,,d5765db0-bab2-4c26-8a08-b8b8db2a743b,,26/08/2023 17:17,26/08/2023 17:22,26-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cc4af638-1035-4959-a064-78b0bd35bd9b,Inbound,Cancellation,Not Needed,,29ed8311-f16b-4c93-959f-6269934a4ec3,,26/08/2023 20:42,26/08/2023 20:43,26-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e73570cb-f18d-454b-bbd9-e0a8e7c7f434,Inbound,Returns,Reverse Pickup Enquiry,,6354f61f-304c-4006-aa3a-4655efb19f51,,26/08/2023 16:48,26/08/2023 16:50,26-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
0dcb1730-e905-4b7f-8ad6-a67864ba8098,Outcall,Payments related,Payment related Queries,Very nice ????,3c03b6a8-056f-43d8-98e7-08850415cb59,,26/08/2023 14:54,26/08/2023 14:59,26-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7ceba5eb-1e2e-4d76-b400-37475f9dfda3,Email,Returns,Reverse Pickup Enquiry,,05452a43-244d-44ba-8cb9-d031b954ff93,,26/08/2023 16:59,26/08/2023 17:24,26-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,4
6b980505-7aee-407e-b69f-aa8b5c0efdf3,Inbound,Refund Related,Refund Related Issues,,63d19431-ab36-4f43-9b2c-50478d6a60b8,,26/08/2023 18:40,26/08/2023 19:07,26-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
bef01c46-aba6-447c-b646-80e314a7ee7e,Inbound,Returns,Return request,,b850873b-152d-424e-a462-76eda9b1db5a,,26/08/2023 15:20,26/08/2023 23:39,26-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0eab3871-ac6b-46e9-b141-33385a1f6913,Inbound,Order Related,Order status enquiry,,a5b06f20-4998-4792-bc24-0e78dd1c3463,,26/08/2023 17:51,26/08/2023 17:54,26-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
d25057a5-6971-4099-88c4-be4aab650a60,Outcall,Order Related,Invoice request,,45821e4c-27ca-469b-8225-bd2d169db0b0,,26/08/2023 00:54,26/08/2023 20:58,26-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
c70f3788-1f3b-4adf-9aca-31635813c82e,Inbound,Returns,Fraudulent User,,97bcfc3a-89dc-497d-a6d1-4d557520e10d,,26/08/2023 21:46,26/08/2023 23:47,26-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,3
8298f619-05cd-42c2-879b-da07fb471421,Inbound,Returns,Wrong,,735ff3bf-24e8-4732-b863-46ba634dd915,,26/08/2023 14:33,26/08/2023 14:34,26-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
874e2c2f-aa06-43eb-a71d-ecf5590ed0a4,Inbound,Returns,Reverse Pickup Enquiry,,b97c6fed-b47a-427a-a2e0-cb5db511dabb,10/08/2023 21:10,26/08/2023 16:40,26/08/2023 19:02,26-Aug-23,BHOPAL,LifeStyle,799,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
a7f3af1e-6d58-40d1-bfa4-da6141be4983,Inbound,Returns,Reverse Pickup Enquiry,,a71fb108-4e58-426f-ad5f-9de242703eb6,,26/08/2023 23:11,26/08/2023 23:24,26-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a428d74f-1063-43b8-a645-079d5a0e0fc2,Inbound,Refund Related,Refund Enquiry,,fc0d6929-e58a-48ec-8aea-6a279e6f4430,,26/08/2023 08:04,26/08/2023 19:42,26-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
a0d3c531-3127-42ce-8a4c-07657cad191b,Inbound,Order Related,Order status enquiry,,3d739df7-6297-4ca3-bd90-441a38f1e09b,,26/08/2023 15:01,26/08/2023 15:05,26-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
c9e8e1f6-05f5-4304-a70e-8175daeaccdb,Outcall,Returns,Reverse Pickup Enquiry,"I got different product after multiple delays in delivery of the product, the product I received is different from what I ordered.Not got solution till yet.",a574862c-374b-4442-ad14-d7b8724719d8,,26/08/2023 14:54,26/08/2023 20:11,26-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
e0be8634-39b1-43f4-8db1-acbdeda46bcd,Inbound,Returns,Return request,Thank you ,11995194-8be4-4fab-986f-03f1e4fb77f5,,26/08/2023 15:43,26/08/2023 15:46,26-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
a1f25b10-618f-4581-afa1-55ab779e00b4,Outcall,Order Related,Order status enquiry,,b95d3ece-4934-497a-ab75-9c332b3743f7,,26/08/2023 16:38,26/08/2023 16:39,26-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
f211bd04-9fbf-4985-863b-34be7eef0374,Inbound,Feedback,UnProfessional Behaviour,Every thing fine,8abc4080-893b-443a-98af-4a7bf45a9c57,,26/08/2023 19:58,26/08/2023 20:02,26-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
da7a9644-bb61-4b05-b9a0-ac3448b2bbee,Inbound,Payments related,Payment related Queries,"Customer representative marked the issue as resolved without solving it. Also, disconnected the call after keeping me in wait for 2-3 min. Very disappointed ??",ba59a8b3-7c56-443a-92ff-f0ae953560db,,26/08/2023 21:44,26/08/2023 21:48,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
fc6cd5be-d791-4730-bf1e-f4579223d278,Inbound,Returns,Exchange / Replacement,They are simply reading from the scrips instead of actually helping me out.,8997e919-29b0-4baa-b24e-4ff225565517,,26/08/2023 22:54,26/08/2023 23:14,26-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,1
70b7cb84-7fc3-4c5c-a4fa-71ccf94a0040,Outcall,Returns,Reverse Pickup Enquiry,,a01e6b71-f13d-4775-b19c-4f0dc2f6bbf9,,26/08/2023 22:53,26/08/2023 23:13,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
b1d12d6b-630b-4c4b-9030-151d24fe455c,Outcall,Product Queries,Product Specific Information,,2511c064-7586-4cf1-831d-ce3952278816,,26/08/2023 12:58,26/08/2023 13:18,26-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
8b288207-f190-4fb2-8735-e62e6c1ab064,Inbound,Returns,Reverse Pickup Enquiry,,86547ff1-6f97-4afd-8eac-ebab463d4cd3,,26/08/2023 10:28,26/08/2023 10:34,26-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,1
becaa029-39bf-43a2-8da8-c384548ef3e1,Inbound,Order Related,Installation/demo,Little knowledge,662cbfaa-0c83-4d72-99c7-4e7a757a4484,19/07/2023 18:37,25/08/2023 21:04,26/08/2023 17:35,26-Aug-23,HOWRAH,Home Appliences,39490,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
b462ed0a-22fc-4f6d-a96d-33e231f0fc46,Inbound,Refund Related,Refund Related Issues,I being frauded by Shopzilla delivery agent ,424af419-775e-4473-b398-51ea63c7429b,,26/08/2023 21:18,26/08/2023 21:54,26-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
e8bd389d-24b9-4cfc-874e-e4af0e03cecf,Inbound,Order Related,Delayed,Good service ,98b47b66-69b8-4754-afc6-4927035d13cc,,26/08/2023 19:47,26/08/2023 20:31,26-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
2ad58baf-09ba-4935-a31f-30cbae88d077,Inbound,Cancellation,Not Needed,,5cd0b5ab-c0f0-449d-b545-ffb5c63e46dc,,26/08/2023 14:46,26/08/2023 14:47,26-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
6038e54f-08e7-4558-879a-9408318f89c3,Outcall,Returns,Wrong,,9e72d11b-d823-4adc-b137-35cbda0e9732,,26/08/2023 16:47,26/08/2023 16:48,26-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
20c03abf-c044-4082-b0d0-141f80f3f22d,Inbound,Returns,Reverse Pickup Enquiry,Thanks full ,0914e610-a44e-4fec-8284-7ccc48d57645,,26/08/2023 17:58,26/08/2023 18:00,26-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
af752dcb-cf4c-44a4-b60f-e8ff7f4e2691,Email,Order Related,Delayed,"I would like to say thanks to your Customer care agent ( *Miss  *), She is very understanding and helpful, I want to say that please promote her becouse she is very good to solve customers issues, Thanks ",fb298276-6728-4e0b-8baf-7fd3129b1358,,26/08/2023 23:30,26/08/2023 23:38,26-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
1acbc676-cfe0-4d77-97e7-86ffc6c7a845,Inbound,Feedback,UnProfessional Behaviour,Link/connect a good behaviour delivery boy otherwise not . Becz delivery boy behaviour is very very bad ,152e98bd-29e8-408f-a731-aed7c07cd58d,,26/08/2023 11:11,26/08/2023 11:14,26-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
302ec2ca-0802-4908-a4b8-695685ddf601,Inbound,Order Related,Invoice request,,87e0c16b-4c6b-41bd-885a-57428f8160f1,,26/08/2023 19:26,26/08/2023 19:29,26-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
09c3c230-d049-4446-8270-ae3787744bea,Outcall,Returns,Return request,Na,2470d948-5156-4aaf-93ff-20367fc5ec2a,,26/08/2023 16:54,26/08/2023 16:58,26-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
9e73d8fb-2958-45c3-86e3-c3eb76ce0ddf,Inbound,Returns,Reverse Pickup Enquiry,,105a2f60-9aad-4abd-8548-760a7a7c4d60,,26/08/2023 13:59,26/08/2023 14:17,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
e4e86888-e82c-49b5-a14f-13e23bbbee9c,Inbound,Order Related,Order status enquiry,But Deliver services is poor ,706eec5e-9e51-42e0-95ad-200f7a74495e,24/08/2023 14:22,26/08/2023 12:15,26/08/2023 12:18,26-Aug-23,SALON,Mobile,49999,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
b9c1d78c-cfbe-4fe2-9d9f-d48358188dbb,Inbound,Order Related,Order status enquiry,,ddf2fbcb-3e6f-4c6c-b23a-a68aaa6a1845,21/08/2023 21:19,26/08/2023 10:45,26/08/2023 19:22,26-Aug-23,PATNAGARH,Books & General merchandise,180,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
6c6fa0a3-236c-4837-93be-038f4b5b6b0b,Inbound,Returns,Return request,,e7204df7-8936-4e60-966d-90a4d7779f2b,16/08/2023 15:30,22/08/2023 21:18,26/08/2023 10:54,26-Aug-23,NAGAON,LifeStyle,552,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
bcfa78da-826c-4e5b-b87d-a2180f7e740d,Inbound,Returns,Fraudulent User,Interaction was good,acfc84a1-9880-4233-9ceb-82c5b7cef008,,26/08/2023 07:58,26/08/2023 08:01,26-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
2ac611f1-12c0-4112-8c6e-b8cfd07860e8,Inbound,Returns,Fraudulent User,,d2222c88-015f-4ae5-be17-dec6b5e8af80,,26/08/2023 17:25,26/08/2023 17:45,26-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
91526c8a-ac5e-4cfc-af13-5186c0da4e58,Inbound,Returns,Wrong,,03d212ae-b383-4cce-833b-b5923716b0b9,,26/08/2023 20:50,26/08/2023 20:54,26-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
4a3490d3-7325-4479-b6b4-e2b314dcec7a,Inbound,Returns,Reverse Pickup Enquiry,The person was good and understanding,e7ac364b-dc55-48f5-8642-c77a2a448eff,,26/08/2023 20:53,26/08/2023 20:54,26-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
acbc5aea-fe41-488f-a3f4-2e012360ddcd,Inbound,Order Related,Order status enquiry,,ae6ba4c9-c14e-46e9-a7f5-53ceaada88ae,,26/08/2023 14:25,26/08/2023 14:41,26-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
2638fcd2-95e5-4c0b-bd67-c147b09719c6,Inbound,Order Related,Order status enquiry,"The executive I was speaking to, was not fluent in his conversation and a bit slow in providing resolution, but was helping in nature and genuinely wanted to give the best possible resolution. ",a6762e4c-1667-46bd-b14d-3c7cf362eb4b,,26/08/2023 13:13,26/08/2023 13:15,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
41500507-39f2-4c88-bd3a-1f9c1b593ab7,Inbound,Payments related,Online Payment Issues,Your Shopzilla pay later refferal service is very bad . I'm waiting for my refferal amount since 15 days .,25878afb-0201-45c7-93b0-db3d64c0aa80,,26/08/2023 00:15,26/08/2023 00:16,26-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
d55cefb2-2e26-46ba-8e86-3c72c9a0e9d1,Inbound,Order Related,Order status enquiry,,2054f0cf-265b-45c8-a874-d22a684023b0,,26/08/2023 19:28,26/08/2023 19:49,26-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
20980666-ba22-4f36-b8de-10abac0b9c91,Inbound,Shopzilla Related,Signup Issues,,50e22197-6ffc-403e-81c6-31d587800dc5,,26/08/2023 14:35,26/08/2023 14:36,26-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
5e2a73a9-5754-4f45-b2fe-b47ef3e45a0f,Inbound,Order Related,Invoice request,Good ,807543a1-a11b-491a-bde5-365be14ca6c9,,26/08/2023 08:46,26/08/2023 08:47,26-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
06196b6a-e6b2-4335-916b-699ddc2cd8c3,Inbound,Returns,Reverse Pickup Enquiry,,c16adc6d-cda0-46f4-adb1-70ba8b393055,,25/08/2023 23:56,26/08/2023 00:01,26-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
cbdbd033-8667-4089-a66d-f4467e1fcab7,Inbound,Returns,Fraudulent User,,a100b766-7d90-4470-95a0-6feb3bda9d5e,,26/08/2023 19:26,26/08/2023 21:31,26-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
7659e432-8350-4c14-a162-2c23ea0607de,Inbound,Refund Related,Refund Related Issues,,9f2f50ba-c171-4935-a051-9cde721b48d8,09/08/2023 08:51,26/08/2023 21:04,26/08/2023 22:13,26-Aug-23,AGARTALA,LifeStyle,819,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
892c6664-6f41-458c-b73e-5323ffd1b0fc,Inbound,Payments related,Payment related Queries,,3629dc43-d280-4c0d-a5c0-8d5f9fb15890,,26/08/2023 16:13,26/08/2023 16:14,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
2c901719-5b78-4741-a487-e985841ca266,Inbound,Order Related,Installation/demo,Good,31ec3e91-6251-4813-885a-b645e7cbcf71,,26/08/2023 18:18,26/08/2023 18:23,26-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
a36919e7-5d9e-4893-944c-c5ae08fa9847,Inbound,Payments related,Payment related Queries,I tried 3 times but every time they put me on hold and transfer my call to his seniors but there is not any senior to resolved my query and after 2 min of hold phone disconnect itself bed experiance ,bf049958-68ad-46e8-adea-d03c35702a61,,26/08/2023 21:54,26/08/2023 21:57,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,1
d725be07-a507-40a2-b25b-888c3688e186,Outcall,Refund Related,Refund Related Issues,,73e4477e-14e9-4389-be11-c24cd794bc4b,,26/08/2023 21:36,26/08/2023 22:06,26-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,1
456a6486-2cb0-4e26-ba34-5ecc0f53cc8f,Outcall,Order Related,Installation/demo,,539c11a4-b5ff-458f-9015-10bdd0e0c70d,,26/08/2023 17:49,26/08/2023 17:53,26-Aug-23,,,,,Randall Mercer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d2d38526-c36e-43d9-86f2-c71d8d8c767b,Inbound,Returns,Reverse Pickup Enquiry,,a256533f-4248-4349-ba15-62b5ba0bde0b,,26/08/2023 03:18,26/08/2023 03:27,26-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
07263c9d-050e-420a-9f31-abc4679a41e6,Outcall,Order Related,Order status enquiry,Thanks you sir ?? ,1ec9968a-536c-4ab7-aa0b-c5f41c92999c,,26/08/2023 15:22,26/08/2023 15:55,26-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
7967ded1-75a6-4f4f-9060-65ba027f38bf,Inbound,Returns,Reverse Pickup Enquiry,,698d003e-6809-4af4-90a3-ee90bdf6c044,,26/08/2023 19:08,26/08/2023 19:37,26-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
b94cb08d-85b0-4506-b660-86d1a2294e7d,Inbound,Returns,Service Centres Related,Costnore care ,4e295113-02dc-41cb-97ed-8ed1510c0578,,26/08/2023 14:16,26/08/2023 14:33,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
11424129-9b21-4f85-82be-a1e6ae630559,Inbound,Returns,Fraudulent User,,38eca22a-3419-42bd-8316-bb15e56ea183,17/08/2023 19:56,26/08/2023 09:02,26/08/2023 09:32,26-Aug-23,HAZARIBAGH,Electronics,1299,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
9483be28-61f2-4d6f-867c-cdea6dcdd33d,Inbound,Returns,Fraudulent User,,8a273a89-99ba-4d97-b36c-9cbb591fb1b5,,26/08/2023 16:11,26/08/2023 16:12,26-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
627549af-299f-49fe-8049-a64a6924aaac,Inbound,Returns,Reverse Pickup Enquiry,,72b5b2ee-b284-431e-a33a-95fb68bd8590,,26/08/2023 19:52,26/08/2023 20:01,26-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
c4461914-65bd-4cf3-aae0-74c7200ad491,Inbound,Returns,Reverse Pickup Enquiry,Good ,bec89e31-997f-4887-ba70-878447a73c9f,,26/08/2023 08:05,26/08/2023 08:06,26-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
ff6ee794-80f5-4de2-b099-d9c6722b0059,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,810ae3e1-13ac-4d73-a6b9-db325a427134,,26/08/2023 08:59,26/08/2023 09:04,26-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
6a9d71b5-6ea3-4201-8c51-09802f09bb96,Inbound,Returns,Service Centres Related,,662764b1-29b6-43b3-a850-2fab8e9e02ba,,26/08/2023 13:44,26/08/2023 13:47,26-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f964a5c7-6758-429a-8104-b4274d0a4954,Inbound,Refund Related,Refund Enquiry,,a0b77c69-9bbd-4290-a0e6-005e1abd2957,,26/08/2023 14:00,26/08/2023 14:03,26-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
9fed3cda-da07-4e93-882f-80ce7fe4703c,Outcall,Returns,Reverse Pickup Enquiry,Mujhe inse firse baat Krna h if possible ,4d58c3b1-fe42-4cd8-9b06-8b50e84a1200,,26/08/2023 22:40,26/08/2023 22:49,26-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d6118472-25ef-4f34-9b0e-2ec381d68ebb,Inbound,Returns,Reverse Pickup Enquiry,As I am struggling for my issue from March 23 and today is 26 Aug so almost 6 months I am working on it.Still waiting for resolution and Shopzilla is not small company whi did this very irritating and mental harrasment process to provide resolution.It is very pathetic experience.I am using Shopzilla from long time but this experience lost all trust on Shopzilla.,b845bfe6-30ec-41d4-808e-b086c50d48bf,,26/08/2023 09:16,26/08/2023 09:24,26-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
e536fe8f-59d3-49be-b666-4ec062d67c87,Inbound,Order Related,Delayed,My problems not solve but i hope you are solve my problemsMy t shirt not delivered but Shopzilla app show delivered your productThis problems is very bad your reputation.,f3b2661c-0e34-4dae-80bb-ed3e1775f070,15/08/2023 02:07,26/08/2023 09:49,26/08/2023 09:59,26-Aug-23,SIROHI,LifeStyle,249,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a41ad0f2-3ec4-4243-a8e2-4708a8bad035,Outcall,Order Related,Delayed,Thexxx you??,6efd9a45-e56e-40c5-b6ac-99b0c8275738,15/08/2023 12:43,26/08/2023 20:39,26/08/2023 20:40,26-Aug-23,GANDHIDHAM,LifeStyle,241,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
f0628fc0-8006-4959-a950-c0670920ac3e,Inbound,Returns,Return request,Great,633e37d2-3a38-454b-8e67-83b7d5f226df,,26/08/2023 00:48,26/08/2023 21:02,26-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
271001ba-6158-456e-9677-842f4f308eec,Inbound,Returns,Fraudulent User,,296d5aad-3ff4-42a0-8f47-24ba08c2ca60,,26/08/2023 09:09,26/08/2023 09:10,26-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
db2443a5-4154-4f7e-b0f9-94e0347291a1,Outcall,Returns,Return request,,944fa273-eb34-457f-bc14-30f4a5203836,,26/08/2023 20:56,26/08/2023 21:16,26-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
873c273e-af02-46c2-b38d-8855c7e83d7b,Inbound,Returns,Service Centres Related,,72703817-5728-4007-b06c-e07fba130db4,,26/08/2023 21:12,26/08/2023 21:14,26-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0b192367-dde7-48f7-ba5c-9482b705303d,Inbound,Returns,Exchange / Replacement,,21105cb9-70c9-4c8a-a6a1-5898d9bda7b1,,26/08/2023 23:50,26/08/2023 23:51,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,2
edd42624-bdc5-4333-87bf-2486b8d62126,Inbound,Order Related,Seller Cancelled Order,Ok mam aapka no ,5df37c1c-3c43-4134-9589-3ee998e02136,,26/08/2023 22:14,26/08/2023 22:16,26-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
62220481-3deb-4e60-b537-c4182b6a1880,Email,Payments related,Online Payment Issues,,66b5b7e5-7c96-4a56-ac09-90c2536389a6,,26/08/2023 23:01,26/08/2023 23:40,26-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,4
e250857a-f404-4bd3-b0e7-5e281d22753f,Inbound,Order Related,Order status enquiry,,90d4d705-0b04-4ca1-9221-c7d33d7e6eaf,,26/08/2023 20:30,26/08/2023 21:45,26-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f82c9081-a91a-45b0-9d7e-f4d3889a8ee8,Inbound,Order Related,Invoice request,need invoice ,d89db278-21a3-45f7-90cd-4522a537cb3c,,26/08/2023 10:56,26/08/2023 11:04,26-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,3
a6f82a78-0129-4f60-91e3-be757af2ed5f,Inbound,Order Related,Delayed,,24a23b56-55a7-4bae-869c-5b9b4c8a6ded,,25/08/2023 17:23,26/08/2023 07:03,26-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,1
23a399fa-5792-4a6b-bd64-7b74b57023db,Outcall,Payments related,Payment related Queries,,8692acbe-0a93-440c-bc45-b5d0bbac5a41,,26/08/2023 22:17,26/08/2023 22:18,26-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
7b846b56-c0b8-4d01-b681-b873991b8eb6,Inbound,Returns,Reverse Pickup Enquiry,,94f9c97f-2273-4f32-a8bd-14b994f26e1f,,26/08/2023 07:51,26/08/2023 07:55,26-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
08a59995-00de-4e63-a23c-ca0f32cf7830,Inbound,Returns,Reverse Pickup Enquiry,"Do not formality to request person, Give solution with 100% result, not only Hope",95a0e312-f826-4eda-ab1a-fa990162d1b1,,26/08/2023 20:55,26/08/2023 21:20,26-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fdfa8466-aefb-4a7f-95d6-a0c1f12578e1,Inbound,Returns,Reverse Pickup Enquiry,,ecca39af-12ec-4b4a-b48a-f775f5d2abe0,,26/08/2023 15:55,26/08/2023 15:56,26-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
f5755ef3-0441-4d9d-8ed3-87786623bb02,Inbound,Cancellation,Not Needed,,452b2cc3-7abb-4b8b-92f0-81c733a045c6,,26/08/2023 15:19,26/08/2023 15:27,26-Aug-23,,,,,Rose Moore,Madison Kim,John Smith,>90,Morning,5
2b9b6a70-14fc-4547-b13a-5f0d0fa1454e,Inbound,Returns,Reverse Pickup Enquiry,,1f29581f-5278-427d-b3ab-1ee00445b5a5,,26/08/2023 14:12,26/08/2023 14:29,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
18dd5148-7f23-4ab9-b3bd-e1632bf8ec98,Inbound,Returns,Reverse Pickup Enquiry,,c166a6c7-be9b-4a0c-b8e2-6c1862118f4d,,26/08/2023 20:16,26/08/2023 20:17,26-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
58daa2fb-cb13-42f1-8b22-08159fc3f013,Inbound,Returns,Reverse Pickup Enquiry,,80570a07-54a2-4a8e-89be-5ebc824c2b26,,25/08/2023 15:30,26/08/2023 07:32,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
c8a44632-965d-4da4-a393-021d5e136773,Inbound,Returns,Reverse Pickup Enquiry,Okhshshsshsish,9c51efbb-06fb-4b85-8ba1-00b74b14691d,,26/08/2023 19:00,26/08/2023 19:00,26-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
92740d74-b460-4c8e-b60c-2a64f37c47cd,Inbound,Returns,Reverse Pickup Enquiry,,64846dbd-42a3-4395-a9d2-d47269991323,,26/08/2023 08:10,26/08/2023 08:12,26-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,2
a72ba490-9fa5-4643-b055-9490a9362984,Outcall,Order Related,Priority delivery,,df951e7b-0c8e-4ff2-82b3-f75622b0262d,17/08/2023 15:27,23/08/2023 22:52,26/08/2023 22:48,26-Aug-23,ALAPPUZHA,LifeStyle,265,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6629285c-2e76-47d8-8767-90047fd6c8f6,Inbound,Shopzilla Related,General Enquiry,,bb7d7616-75f8-479c-b034-111812a86c37,,26/08/2023 13:02,26/08/2023 13:05,26-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
85667510-e016-4788-9a59-e5b248f7ab4b,Inbound,Order Related,Customer Requested Modifications,nice,d72fbe13-954d-48d0-bc0b-d163dd77867e,,26/08/2023 18:31,26/08/2023 18:32,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
33a37a22-5fc0-4017-a55d-89cf1494662c,Inbound,Order Related,Order status enquiry,,2534291f-4530-455f-bcc1-d3ec9bb380dd,,26/08/2023 23:22,26/08/2023 23:26,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2c990de0-1cf0-4d28-a454-1cbd5ab96891,Inbound,Order Related,Priority delivery,GOOD AFTERNOON It was a great talk with MR. Mukesh.He was so polite and he caught my queries quickly.I think he will send the product as soon as possible for him.It was a nice to talk him. ,f3984583-04ae-4567-9c12-92d699efe610,,26/08/2023 15:20,26/08/2023 15:23,26-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
75dc6e3a-36d4-49d6-9ae8-3b270f27db20,Inbound,Returns,Return request,Very good ,c9c5f822-5295-4782-84cc-7167a813d8e2,,26/08/2023 11:37,26/08/2023 11:47,26-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
bf777659-1c0b-4862-8161-11c86fc0271c,Inbound,Returns,Reverse Pickup Enquiry,,0b881f55-0d55-43bf-8408-787e45f250e1,,26/08/2023 19:52,26/08/2023 19:54,26-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
27f4bade-28c6-4f0b-92b0-ffa330228afc,Inbound,Payments related,Online Payment Issues,,51a19bd9-9591-4376-9df0-596a8f10d3ee,,26/08/2023 00:43,26/08/2023 00:48,26-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
e3d9c16e-1f44-4bae-852f-04b3354acbc9,Inbound,Returns,Fraudulent User,,a6f6f7d2-7131-4118-9e59-f7d64e29e591,,26/08/2023 09:00,26/08/2023 09:03,26-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
76ac44d2-3bfc-45df-9bd4-fc0f9820e3d7,Email,Refund Related,Refund Related Issues,Helpfull ,70c6767d-18fc-42b2-834a-2877ba6bd5c1,,26/08/2023 13:56,26/08/2023 13:59,26-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
07be4983-c554-4262-bdd7-e1c4e44e3efd,Outcall,Returns,Reverse Pickup Enquiry,,6ddd1154-a487-4f73-850a-fa9de061fa79,,26/08/2023 15:06,26/08/2023 15:10,26-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
5e576368-4d63-427a-b001-ec458619e200,Outcall,Cancellation,Return cancellation,,0f5c44ca-3b27-4e9c-8e27-938e87011333,21/08/2023 16:57,22/08/2023 17:08,26/08/2023 08:04,26-Aug-23,KOLKATA,Electronics,899,,Tammy Rojas,Mia Patel,Olivia Tan,>90,Morning,4
65cea18d-3198-4228-89ae-b0ddab363a55,Inbound,Returns,Reverse Pickup Enquiry,,10b7e51d-6a86-4841-b87a-a3b63a2c3f48,,26/08/2023 20:07,26/08/2023 20:08,26-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
d9a3e4e5-0d5d-4b69-af59-3a37a98d89bc,Inbound,Shopzilla Related,Shopzila Premium Related,,8262dce2-fe46-4101-8b16-93d26ed12cb0,,26/08/2023 19:19,26/08/2023 19:37,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
31fdf5ce-3d80-4bfa-b47e-f60d911f0799,Inbound,Returns,Reverse Pickup Enquiry,Solved issues with return policy ,9dcddb66-e181-4ee5-9e5e-7147fa01596e,,26/08/2023 07:43,26/08/2023 07:47,26-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
f68e76a7-93d6-4a26-ba03-6c21199fbedc,Inbound,Returns,Reverse Pickup Enquiry,The tone of his conversation was fine but I wanted to talk to the senior but the call could not be connected,5dbf0820-b4f5-404b-b248-84768c4681fa,,26/08/2023 00:41,26/08/2023 00:42,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
c616edbf-751a-47fe-8a88-7b6d82dd603e,Inbound,Order Related,Priority delivery,,c8b9ee9e-e0b0-494e-9232-0de8abd0f1d1,,26/08/2023 17:38,26/08/2023 17:39,26-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
91c0c1eb-3ded-48f1-97c1-8e0bf91ff67f,Outcall,Payments related,Online Payment Issues,,52e43c5b-e7b5-40df-8653-4a8a167565cd,,26/08/2023 15:13,26/08/2023 15:14,26-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
ad98fde6-c73c-4ce6-bc10-e2cc1f6a7cce,Inbound,Order Related,Order status enquiry,,b03db52d-6d66-4374-ba2e-92b0fc931034,,26/08/2023 11:29,26/08/2023 11:34,26-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
1b7a2332-fb61-414b-bd53-7f5dd2b2aa39,Inbound,Feedback,UnProfessional Behaviour,,aedc1875-aa25-44bb-82c9-c4adeff86292,13/08/2023 16:20,25/08/2023 18:08,26/08/2023 17:26,26-Aug-23,GWALIOR,Home Appliences,1499,,Ronald King,William Park,John Smith,61-90,Evening,1
5e895082-e609-4704-a3bf-5f7087adf972,Inbound,Returns,Reverse Pickup Enquiry,,4e2bf429-487d-44e9-a009-6d8ce861ccbc,,26/08/2023 18:13,26/08/2023 18:14,26-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
8650aa4a-b841-4590-b40d-0eee6ec760f7,Inbound,Returns,Return request,Thanks ,ff665f70-61a4-4caa-b908-158be5091de9,,26/08/2023 18:22,26/08/2023 18:24,26-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
99723691-5e4f-4431-9c09-d94ad8ae0b97,Inbound,Returns,Reverse Pickup Enquiry,  baat karke,97eea5b1-cfea-462a-8524-cccb9847df9c,,26/08/2023 11:40,26/08/2023 11:50,26-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
46e93ece-d469-4e97-9323-b1e83c23bab0,Inbound,Returns,Wrong,,a3c5448f-9393-4da6-933d-7356295b3afe,16/08/2023 22:18,26/08/2023 19:53,26/08/2023 19:56,26-Aug-23,NARWANA,Electronics,2424,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
a10418c9-fbc8-4e34-beaa-e613b6b38400,Inbound,Order Related,Delayed,,d298f488-dff4-47c8-993b-50d93c5cb85f,15/08/2023 20:07,26/08/2023 19:45,26/08/2023 19:52,26-Aug-23,BIJNOR,Electronics,222,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,4
13b0ccf1-cc9f-4a5a-88d0-c33fd47f914b,Inbound,Returns,Reverse Pickup Enquiry,,eed519d6-e991-48a4-987c-c4802231fce9,21/06/2023 15:46,26/08/2023 21:42,26/08/2023 21:45,26-Aug-23,GORAKHPUR,Electronics,594,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
3513f886-5c07-4168-b097-5d9828b0c526,Inbound,Order Related,Seller Cancelled Order,,4047503f-caae-4b8b-9313-82c3db8f7154,,26/08/2023 09:06,26/08/2023 11:05,26-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
07c8eb30-c4b8-45df-a8a3-5ad668813df1,Inbound,Returns,Reverse Pickup Enquiry,Nothings ,686504cb-de31-44bd-a6ed-64f2402d1cc8,,26/08/2023 18:09,26/08/2023 18:11,26-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
30c65580-f58c-4725-a3e3-14fded2864ce,Inbound,Feedback,UnProfessional Behaviour,,01123299-b3cd-4cf7-9268-dc9252c5d816,,26/08/2023 22:44,26/08/2023 22:50,26-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d5b2f302-2e8d-4f82-8295-b12eab9af17f,Inbound,Returns,Fraudulent User,,a32a349a-a766-4b85-a16e-43d8395a42ea,18/08/2023 15:10,24/08/2023 19:19,26/08/2023 10:29,26-Aug-23,SHAJAPUR,LifeStyle,1482,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
4843bb65-68e6-4dac-ac3b-fc681c1d3d80,Inbound,Feedback,UnProfessional Behaviour,Resolve immediately ,0bad31c9-33df-4f04-8514-bc6b19b489d8,,26/08/2023 18:40,26/08/2023 18:42,26-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
8403a6b0-6d77-43ec-a9e9-b90c4d11f275,Inbound,Order Related,Delayed,,d616056e-b858-413c-bfb3-176bc8c407c2,12/08/2023 21:35,26/08/2023 08:15,26/08/2023 08:25,26-Aug-23,CUTTACK,LifeStyle,849,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,4
0507bd14-fb98-47f8-a1eb-54d9d72bfaf2,Inbound,Refund Related,Refund Enquiry,,48a62d1a-42f8-48dd-b3ff-c8a0a7094913,,26/08/2023 20:48,26/08/2023 23:43,26-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
6f0ab635-6108-4969-b62c-00c115d53627,Outcall,Product Queries,Product Specific Information,Nice,f668a4c1-f9af-46a4-9fb9-c9c95b5d7868,,26/08/2023 13:44,26/08/2023 15:04,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
9eb8544b-7520-40ab-83f0-59c2c71fb8bd,Inbound,Order Related,Order status enquiry,Very good ,4f2af6ec-d4c6-46c5-b50e-19aa4332f87e,,26/08/2023 17:33,26/08/2023 18:09,26-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
4d80a249-2806-49b8-b8b8-743a41eee3b2,Outcall,Order Related,Customer Requested Modifications,,5bde7a71-ff1c-4bb4-a57c-efaff0663c6b,,26/08/2023 00:48,26/08/2023 00:50,26-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5078bb7a-1bb3-402c-9bf3-8bd4b04ddd1b,Inbound,Returns,Reverse Pickup Enquiry,,97090e7b-d38b-4831-a3f4-f632f362304c,,26/08/2023 07:08,26/08/2023 07:13,26-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
e773116b-9e7f-43e2-a03b-1586fcb9e157,Outcall,Payments related,Online Payment Issues,,c0fa8383-908f-47b1-aaec-9fa40d86b863,,26/08/2023 14:47,26/08/2023 15:01,26-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7c70fdaf-bff7-4c03-a5d9-345a82c82e2e,Inbound,Returns,Reverse Pickup Enquiry,Good supporting ,0b917e3f-bf68-4fd1-90d8-5abcdc77174c,,26/08/2023 19:09,26/08/2023 19:11,26-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
15226147-8567-46f0-923f-a21b217c2641,Inbound,Order Related,Installation/demo,,4a956c1d-58ec-4c1b-8e92-f1a02d46bb5e,,26/08/2023 15:07,26/08/2023 15:08,26-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,4
d856f8ef-2908-4fb5-8748-912a75056a51,Inbound,Order Related,Order status enquiry,,859f8f1f-2652-4e5d-8e13-0821f316c7e5,19/08/2023 22:02,26/08/2023 20:38,26/08/2023 20:39,26-Aug-23,BHUBANESWAR,Furniture,409,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
a16e6fe6-6a33-4a23-b854-d0d611ca5778,Inbound,Feedback,UnProfessional Behaviour,Very good I am Happy,b06c7d8f-d4d6-4a83-bc7f-f8b8760cd83b,,26/08/2023 18:26,26/08/2023 19:04,26-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
8678a701-4923-477c-9480-a55dabce5002,Inbound,Cancellation,Not Needed,?? good,2364c201-5d1c-4f40-9129-801e394f9615,,26/08/2023 11:17,26/08/2023 11:18,26-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
229a7fbc-4f4f-4ad9-98c6-a5f90c8bdc1c,Inbound,Order Related,Order status enquiry,,aa5982c1-f396-480a-a2e8-0c52ed0406b6,,26/08/2023 03:00,26/08/2023 03:16,26-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
85c7617f-485f-4de5-9498-98d3baf4e01c,Outcall,Returns,Service Centres Related,Bahut kharab  ,0c01af1c-f22b-4631-9895-a7bb92bca7b8,,26/08/2023 17:34,26/08/2023 17:39,26-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
49ea2c88-35f9-4671-a6f0-ba3ce50274b9,Outcall,Product Queries,Product Specific Information,Please support your customer with pleasure and feel them comfortable to trade in future with your plateform Shopzilla,db5e32e9-c4a7-44a6-af29-bd0f5c9a40fe,,26/08/2023 20:21,26/08/2023 20:25,26-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
334b84a7-be93-4343-a867-c631a75f20ba,Inbound,Payments related,Online Payment Issues,,a6cb4d43-222b-4ced-93c1-eafc477d0fdc,,26/08/2023 12:59,26/08/2023 13:00,26-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6c5624c1-9203-4150-a109-2e9249b3367b,Inbound,Returns,Reverse Pickup Enquiry,,5b2745aa-5c76-4717-ab18-12b80687a342,,26/08/2023 22:32,26/08/2023 23:37,26-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
5b0c24ca-e04e-44e6-b551-81ec2b35d86d,Inbound,Order Related,Order status enquiry,Good service ,07e054a7-080c-4dd0-b595-8ba8a90d8d3e,,26/08/2023 18:55,26/08/2023 19:54,26-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
2e8b62b6-bf3d-4044-8897-2fe1c582032b,Outcall,Returns,Return request,,de3eaa8e-221c-4676-a067-e8dd7c5ae284,,26/08/2023 13:02,26/08/2023 13:04,26-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f907fad5-9b9e-475f-a0b4-3ad219ba2bfc,Inbound,Returns,Reverse Pickup Enquiry,,11e8f1f6-565a-4fb4-bbb5-7dd85df402ae,20/08/2023 18:45,26/08/2023 10:49,26/08/2023 10:52,26-Aug-23,BANGALORE,Electronics,434,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
3643de8c-ba98-4151-be4a-e90e382fd29b,Inbound,Returns,Reverse Pickup Enquiry,,65a88ec8-1e1a-4a2e-8a18-1c00be49a722,01/08/2023 12:14,25/08/2023 20:43,26/08/2023 12:05,26-Aug-23,SEHORE,Electronics,1599,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
412dfe0a-8c01-4a17-95ba-b56bd8a3be4e,Inbound,Returns,Reverse Pickup Enquiry,,8f60d64e-4161-4740-ba16-f93f23860ddd,,25/08/2023 14:52,26/08/2023 07:15,26-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
6ce4d3b7-ceb7-4d33-987d-784ca1cc6fdc,Outcall,Order Related,Invoice request,No proper solution provided.,f57ec0d2-db4c-4c9c-94e9-ac6592ad2886,,26/08/2023 13:04,26/08/2023 14:07,26-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
9a493809-f40f-4e95-b3db-6589e68c5b3d,Inbound,Onboarding related,Seller onboarding,Just try to provide more sellers with better offers and more products availability.,b4626ff4-279a-41c7-b5f2-42d9c2fdf7bb,,26/08/2023 01:17,26/08/2023 01:20,26-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
d9f21eb8-50b0-458a-9913-91c8cda11e8d,Inbound,Product Queries,Product Specific Information,Give costomer to right information ,df234d9e-35fb-4874-a73a-16a68410fe6b,,26/08/2023 12:28,26/08/2023 12:36,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,3
4e604f76-a38e-403b-b616-58b185ddba58,Inbound,Returns,Reverse Pickup Enquiry,Could not solve a simple issue of return getting cancelled ,1425793f-c1f3-4e16-9465-766ac6a13192,,26/08/2023 22:44,26/08/2023 22:49,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
9765653e-bca3-42f4-9ad3-247982cd42aa,Outcall,Order Related,Order status enquiry,"you just kept delaying the process, you don't value your customer time....resolve the issue as soon as possible ",13159fd2-e5b6-40a6-9881-99d9c86e5248,,26/08/2023 14:12,26/08/2023 14:44,26-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
d099374a-cfba-4adf-a99e-9fe27da388e1,Inbound,Order Related,Priority delivery,,9bdb642a-cd4d-46f6-b2b5-dd7fb9e614be,,26/08/2023 15:25,26/08/2023 15:25,26-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
437329d0-0160-422a-b6ca-3067669b4f5e,Inbound,Order Related,Priority delivery,,6dd0e239-44f7-4642-8c45-fbb54b57ae04,,26/08/2023 23:00,26/08/2023 23:00,26-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9a45ad48-2c9c-454a-a58f-c717f1080689,Inbound,Returns,Reverse Pickup Enquiry,Good ,db220551-0e6f-4168-9c5d-3905c1a2e3e0,,26/08/2023 21:25,26/08/2023 21:26,26-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
b4df251d-de07-4e01-8113-c8b360df3561,Inbound,Order Related,Delayed,,8b97a088-5969-4e48-8540-4283cd9f4bb2,20/08/2023 00:43,26/08/2023 11:38,26/08/2023 11:42,26-Aug-23,AHMEDABAD,LifeStyle,291,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5b9a3075-016e-40f4-ae45-9ad3c9f5e123,Inbound,Returns,Reverse Pickup Enquiry,,e8fd9e9e-e252-4e90-9655-3f43e5cd3a5d,07/08/2023 23:09,26/08/2023 07:55,26/08/2023 08:10,26-Aug-23,SILIGURI,LifeStyle,752,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,4
76193b8a-1aed-4c86-add4-9549ee68d53a,Inbound,Returns,Reverse Pickup Enquiry,Worst customer service ,21fe753c-9787-47e5-be2c-8deced3af5ef,,26/08/2023 06:48,26/08/2023 07:25,26-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
29361383-cc4e-40ff-8df8-1e349c6fc768,Inbound,Order Related,Installation/demo,,6d08d061-f9bb-4bed-9a18-57bf440d46f7,,26/08/2023 13:45,26/08/2023 13:48,26-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
a570c521-74da-4b52-9c80-c75b23d8ded0,Inbound,Product Queries,Product Specific Information,,44d72e6f-dffe-44a6-9d3f-4697a1ac7cff,,26/08/2023 10:56,26/08/2023 10:57,26-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,2
ab369a81-8bee-44de-b16e-a998a14127f7,Inbound,Returns,Reverse Pickup Enquiry,Improve your backend team services,0ab41fd2-1952-402d-8366-49395554e7f7,,26/08/2023 13:54,26/08/2023 13:54,26-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
8193c2b9-fee8-479c-ae0f-0169a84c360d,Inbound,Returns,Reverse Pickup Enquiry,,a4a33ebc-f7a2-4567-8419-c957ee7e17a4,,26/08/2023 19:10,26/08/2023 21:58,26-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,4
6c5c3ae4-faed-45ae-9f84-b3dc29744477,Inbound,Order Related,Order status enquiry,Good men my problem soul ,99cf0ed3-edc7-48b8-82cf-2c2e717ce34f,,26/08/2023 18:30,26/08/2023 18:35,26-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
450cfbe4-d835-47db-939f-87de72f5bae8,Inbound,Order Related,Invoice request,,908c4a56-285b-4a2f-85ba-1d1ab3d4e85b,,26/08/2023 17:24,26/08/2023 17:25,26-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
e9a399dd-6992-4a91-a2b1-36b0d4bfae58,Inbound,Refund Related,Refund Related Issues,,54acc7de-7e81-44f8-a3b3-a8729e3e5197,12/08/2023 18:23,26/08/2023 13:53,26/08/2023 23:06,26-Aug-23,SILIGURI,LifeStyle,5599,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,4
5e3f75fe-cdf1-4fb0-804b-33cbf9b3d747,Inbound,Shopzilla Related,Shopzila Premium Related,,07c9eb8b-c109-4449-b8b1-e7225dd83b1c,,26/08/2023 11:01,26/08/2023 12:32,26-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
e5d430a9-3da2-4808-a805-b6eb12a191bd,Inbound,Returns,Exchange / Replacement,,b5749c7a-5676-48f4-9c9b-60e351d90d23,,26/08/2023 08:26,26/08/2023 09:26,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7b7be43a-4332-412e-90b9-9ab4010bc639,Outcall,Returns,Reverse Pickup Enquiry,Good ??,3fce20c1-f664-4af6-a948-918d633b9678,,26/08/2023 08:27,26/08/2023 08:33,26-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
d8e0311d-c600-42b7-8dd6-de37429711bf,Inbound,Order Related,Order status enquiry,Hii ,f67483ee-cdba-476f-8029-bc3d31940802,,26/08/2023 14:03,26/08/2023 14:08,26-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
37ece9dd-6981-4a7f-9461-90e044d0a405,Inbound,Returns,Reverse Pickup Enquiry,,9625dada-2820-4c9e-bf00-98e9e562c4fb,,26/08/2023 15:16,26/08/2023 20:32,26-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
8cd9ae59-c9fd-4924-a127-96a6bfa1c9f8,Inbound,Refund Related,Refund Related Issues,,d31bddf7-8506-4eda-8793-496475370ca9,,26/08/2023 17:02,26/08/2023 17:03,26-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
2b520d72-c3a0-4c39-a3d6-4270e0faa02c,Outcall,Returns,Reverse Pickup Enquiry,,2c5903e1-7ef8-40f3-a8da-0d356fb46530,,26/08/2023 15:19,26/08/2023 15:21,26-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
65f4abd9-c56f-44e7-9ac0-a6e0982cbbe0,Inbound,Order Related,Seller Cancelled Order,,9b6421c7-1338-47f2-9e27-774406c20377,,26/08/2023 08:14,26/08/2023 08:16,26-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
ec631e99-da2f-44cd-b6b8-75c6fe529ea7,Inbound,Refund Related,Refund Related Issues,,e8e8f876-f608-4914-b568-5309d92c66bf,,26/08/2023 07:39,26/08/2023 07:42,26-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ffdf4240-9714-4277-808f-8ed29673e967,Inbound,Order Related,Installation/demo,,10db04db-bbd6-4c3a-8f0f-3f007837ffe3,,26/08/2023 11:16,26/08/2023 11:17,26-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
016ede66-9ead-4cee-9d2e-654139ebb122,Inbound,Refund Related,Refund Enquiry,,b8e3e709-c8a7-4137-ac40-290c17fca11d,,25/08/2023 23:54,26/08/2023 00:06,26-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
1e245724-9847-4bf3-8a82-bdac224a4e78,Inbound,Product Queries,Product Specific Information,XL SIZE LARK HALF HALMET NOT AVAILABLE TO YOU PORTAL. 1 YEAR WAITING SIR ????,17126293-0ec8-4894-bf64-9d42859f110f,,26/08/2023 09:41,26/08/2023 16:51,26-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
f90a3df2-4694-41ee-a08d-a4b6d70eb2e6,Inbound,Returns,Reverse Pickup Enquiry,I liked your behavior so I want you to do my work soon,934d3a12-a3cf-4543-8e96-4cbfb545dc37,,26/08/2023 17:32,26/08/2023 17:34,26-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
dc227abd-2b29-44e5-9e8a-99b4195e3a87,Inbound,Product Queries,Product Specific Information,Better',4abce0a9-e570-4ddc-a176-3272283e990e,,26/08/2023 19:09,26/08/2023 19:14,26-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
c8f9f22e-d2eb-4119-aefe-50da1eea1277,Inbound,Product Queries,Product Specific Information,,a082703e-86f9-4e94-bdc3-2b5ec8cf9bcb,,26/08/2023 20:46,26/08/2023 20:50,26-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bc37de32-c979-47a4-aee5-c74edd997b5d,Inbound,Refund Related,Refund Enquiry,very sad i placed order for face wash payment also deducted from our account but order not confirmed the order which was showing to me was showing cash on delivery after all we canceled it when call customer care  So even after being on the call for 17 minutes the customer care assistant said that your money will be refunded it is very sad that a company like Shopzilla is not able to take care of its customer or it is not the first time also many with me before  This has happened many times my payment has been deducted and the order is not confirmed,9bffb78c-8cf0-4357-8429-0702c5f033ca,,26/08/2023 20:58,26/08/2023 21:10,26-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
20613151-e7f6-45c7-90db-59a7d0a872cd,Outcall,Feedback,UnProfessional Behaviour,Good ,ee5a2082-9080-4edb-940f-77712dd544a4,,26/08/2023 19:22,26/08/2023 21:21,26-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
443b489e-9696-4333-9f5d-5644eb230a8f,Inbound,Product Queries,Product Specific Information,,9dcdca86-192f-4092-b327-3f6f3e48ae5c,,26/08/2023 17:28,26/08/2023 17:30,26-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,4
bcc6bdb7-beac-40f3-a47b-7aef18e9d627,Inbound,Returns,Reverse Pickup Enquiry,Please call me again ,6364c3d3-c81f-432d-a1d8-b6f5444194c3,,26/08/2023 11:42,26/08/2023 16:38,26-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
bcf53120-4d50-4f63-9d0a-d100a9bcdfb9,Outcall,Order Related,Order status enquiry,,f0c839cd-f202-4217-9e2c-4fdf2af16654,,26/08/2023 13:01,26/08/2023 13:02,26-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
cb223ce2-4305-4bb4-a7b7-1f2e547d96d6,Inbound,Product Queries,Product Specific Information,,de22adda-b832-454f-b0e3-609893002cc2,,26/08/2023 22:29,26/08/2023 22:30,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
638d9672-1419-456b-961d-0f53d62337d3,Inbound,Returns,Reverse Pickup Enquiry,Yes,e1e92876-4464-4c59-b7e3-66d222df1e35,,26/08/2023 18:58,26/08/2023 18:59,26-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
3c641c28-9546-44d5-b868-e32a19784d48,Inbound,Returns,Fraudulent User,,166fc5e8-7c7e-4b6c-b81d-71be4d9400e9,,26/08/2023 18:27,26/08/2023 18:28,26-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
8da561d4-c6e5-44c0-8ba6-e754de96cbb1,Inbound,Product Queries,Product Specific Information,,565816f1-29ca-4bec-b8d2-2e5032a5bec0,,26/08/2023 20:04,26/08/2023 20:06,26-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
56175f28-4210-41f5-a724-844c006b9288,Inbound,Order Related,Delayed,Not resolved my problem ,b03c8a49-ea1a-4503-b0f4-d796920e7ddc,,26/08/2023 21:41,26/08/2023 21:46,26-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
a4093d60-c6ce-44de-b2c4-5d9fdeb2e472,Inbound,Refund Related,Refund Related Issues,,bc4dc4b2-bcd5-42f6-9927-7c5348e1a238,,26/08/2023 15:38,26/08/2023 15:46,26-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
e0a8a6b2-3444-4182-ab24-1ff3c600ad44,Inbound,Returns,Reverse Pickup Enquiry,,432dad17-e2a4-4711-b611-f797703ca549,,26/08/2023 12:52,26/08/2023 13:00,26-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
b4b793a3-d3a8-463e-aead-0367912e8d1d,Inbound,Refund Related,Refund Related Issues,"My query has been resolved without providing any resolution. In portal I see a comment to share the snapshot of MRP label but I'm not sure how can I share it as I don't have an email address where this needs to be sent. This is highly irresponsible, your support team told me that I'll receive a call which I never received.",829b1996-94f6-4cca-8714-20c709bfb2a5,18/08/2023 11:28,22/08/2023 19:26,26/08/2023 14:25,26-Aug-23,GHAZIABAD,Books & General merchandise,625,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
07aa326d-523d-412a-b880-e99e371d7053,Email,Order Related,Delayed,,55d986e9-5c86-45c2-a8b2-fce98e062d30,18/08/2023 20:16,26/08/2023 11:42,26/08/2023 22:04,26-Aug-23,FARIDABAD,Home,218,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
98603d6e-648a-4a61-bdbb-1772cacf48e3,Inbound,Returns,Reverse Pickup Enquiry,Not good ,faf3644d-d7cf-44c6-a614-67994d37cc17,11/08/2023 21:26,25/08/2023 10:51,26/08/2023 07:33,26-Aug-23,ALIGARH,LifeStyle,319,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
3210a8d3-91bf-40d6-b60b-bd366149e81c,Inbound,Refund Related,Refund Enquiry,Thank you   ????????????,4d697930-b72f-4a4c-b866-3dd0d2bc3c7a,,26/08/2023 18:00,26/08/2023 18:02,26-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
530c52c7-68dc-4050-be46-55e806a7c999,Outcall,Order Related,Order status enquiry,,a14c046d-8d1c-45ef-878f-3b3a106a2580,,26/08/2023 16:49,26/08/2023 17:07,26-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
7dea2c96-9397-4e62-8920-448614bddb8d,Inbound,Returns,Reverse Pickup Enquiry,,5327cbd7-277d-4a28-82b8-e749aee6b7c3,,26/08/2023 14:27,26/08/2023 14:59,26-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
8d83d777-43b7-4299-bb1b-c9477f3ee4bc,Inbound,Returns,Reverse Pickup Enquiry,It's very nice and good ??,6fb66a67-8f23-49e2-a8b8-66b49b6c7b8d,,26/08/2023 12:12,26/08/2023 12:14,26-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
9658c772-f3dd-4a58-ae3e-c106e99dd637,Outcall,Shopzilla Related,General Enquiry,Very Very Bad service.,498e610f-a15a-45ed-980c-184753ad0d88,,26/08/2023 10:24,26/08/2023 12:08,26-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
a82f0853-01f4-4dc6-8ca9-2cf9de2ddd09,Inbound,Order Related,Order status enquiry,Fast delivery & discount,efa2ae7e-99da-44a7-80a3-d460da8e8592,12/08/2023 22:14,26/08/2023 16:27,26/08/2023 16:41,26-Aug-23,TIJARA,Affiliates,725,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
51840ac0-4e60-4eae-99cb-3985d37b305f,Outcall,Returns,Reverse Pickup Enquiry,,c9bb409e-01bc-43c3-ae19-a679f29e3302,,26/08/2023 07:43,26/08/2023 07:45,26-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
388af57d-d662-492a-8a04-9d4f8d0e3f50,Inbound,Returns,Reverse Pickup Enquiry,,7ffa2f1a-27a8-4ca9-923f-4cfcaaef9dea,,26/08/2023 17:49,26/08/2023 17:51,26-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,2
1d9db41d-ddd9-475e-8c7d-66722f444274,Inbound,Product Queries,Product Specific Information,,7520b0fc-91e0-41ea-829f-e195ec47224a,,26/08/2023 20:24,26/08/2023 20:49,26-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
8a45df06-9c51-4ba8-a362-841fb74fe5e0,Inbound,Returns,Reverse Pickup Enquiry,"Shopzilla I am not happy with you , please stop doing fraud from your loyal customers ",4a2eeadd-4e85-4388-8e96-b245522b3147,,26/08/2023 22:51,26/08/2023 23:19,26-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
25362a53-bf90-4316-a474-ca9d789c905f,Inbound,Returns,Reverse Pickup Enquiry,Please check grossery product silled pack at the time of packing ,cd7f52b4-cf6d-4769-b24e-211276a83bdd,,26/08/2023 15:43,26/08/2023 15:53,26-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4cc98ff9-90b0-4370-97ab-804d88eec997,Inbound,Returns,Reverse Pickup Enquiry,,105989a1-673c-4f47-88fb-029ac18acb1b,,26/08/2023 11:06,26/08/2023 11:15,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
0c7ec79e-4947-42c9-b0c6-f0acaf5881c1,Inbound,Returns,Reverse Pickup Enquiry,Good ,f61b7c01-01e0-42dc-aca9-ffc741d2836c,,26/08/2023 23:36,26/08/2023 23:44,26-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
6d77e7bb-da8e-432f-a89b-0e3bf6faa4dd,Inbound,Order Related,Unable to track,,df36b2a5-9c69-4f57-92d6-08bde1b4575c,,26/08/2023 22:03,26/08/2023 22:05,26-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
2951db28-6a29-497d-a38f-8afbe8fba146,Inbound,Returns,Return request,,0c078827-df57-47b8-ab78-6ec625cd1244,,26/08/2023 20:18,26/08/2023 20:21,26-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,4
64a9cf58-a93b-4ddc-bcd7-4f6962f6231e,Outcall,Shopzilla Related,Account updation,,9408d842-9bdc-471e-911b-8b6623dc9384,,26/08/2023 19:00,26/08/2023 19:01,26-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
428b99c1-8e12-4b03-9ada-489d42dae2d9,Inbound,Returns,Reverse Pickup Enquiry,You should change your policy when the product is not like by the customer and you should keep only best product checking by Shopzilla. ,ee323d87-c5ac-4307-87b9-8fd7288c42d8,,26/08/2023 10:26,26/08/2023 12:13,26-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
b5155440-d876-4be9-8877-0967a7bf694f,Inbound,Returns,Reverse Pickup Enquiry,,b954002c-cc19-4e67-81e2-3b82904e73e3,,26/08/2023 09:58,26/08/2023 09:59,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
b9b886ea-0d53-41a0-8ba0-4b3f7e139502,Inbound,Returns,Reverse Pickup Enquiry,,2b67d0a2-e774-417f-96fd-f16ba15fa465,29/07/2023 18:29,26/08/2023 19:06,26/08/2023 19:15,26-Aug-23,HARDOI,LifeStyle,854,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6cb595d2-e309-4120-bde5-974195594643,Inbound,Returns,Reverse Pickup Enquiry,Return fee should not be taken ,5090bbd4-d9ff-4c14-b379-4bebde85e6d3,,26/08/2023 20:13,26/08/2023 20:17,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
bb1801a9-6c8b-4ea5-a486-7e850886a932,Inbound,Returns,Damaged,,fd7b0896-ff5e-44e8-9d5c-cab0c79b078e,,26/08/2023 15:25,26/08/2023 22:51,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
bafcb508-38fb-4ca0-b24a-6e5be9a5f95f,Inbound,Returns,Return request,Tq mam ,dc9e0b10-0000-4e8f-a363-b5b7275a1f7c,,26/08/2023 00:55,26/08/2023 01:00,26-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
3b2dbc6e-430d-40cb-b4dc-cb81c736fc5f,Inbound,Order Related,Order status enquiry,Very good ,18339b23-f565-4848-97ac-a320adb1b3d0,,26/08/2023 11:10,26/08/2023 11:11,26-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
ffeff6f1-68f5-4746-a160-52cb5992e423,Inbound,Returns,Return request,Very good ,32c25e85-068b-433a-be56-1fedd88d6b67,,26/08/2023 21:23,26/08/2023 21:44,26-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
8b687128-4979-4d51-9546-b3a268fc63af,Outcall,Payments related,Online Payment Issues,Good behaviour ,1610bb1a-e310-4765-a902-afdd11da1903,,26/08/2023 20:58,26/08/2023 20:59,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
7524c70c-5378-46b4-9c30-78936011050e,Inbound,Payments related,Online Payment Issues,,61b03922-2d82-4c5c-aebf-bf6397b394e1,,26/08/2023 10:17,26/08/2023 10:19,26-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
54f743d6-c552-43b1-95c1-c0096f2e2fb2,Outcall,Returns,Reverse Pickup Enquiry,,e4530b0c-6984-4f75-a83b-be001b9985a2,,26/08/2023 12:23,26/08/2023 12:23,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
4acdc846-da10-44fe-bdad-e120e9ebee15,Inbound,Order Related,Order status enquiry,,02514313-0e72-44ad-a487-530f97afcc69,,26/08/2023 20:52,26/08/2023 20:52,26-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
50aa1f7b-e91f-4b35-9eb7-93e286d6f2e6,Inbound,Returns,Return request,,367623ac-5529-4d7c-aeb6-2608f2554257,,26/08/2023 17:38,26/08/2023 17:50,26-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8952de8c-48fc-4c9b-b65e-bda8c531e2d5,Inbound,Payments related,Online Payment Issues,Trusted 100/,4bf4fd66-49dc-4a90-8b58-3cd64c9a3aaf,,26/08/2023 23:47,26/08/2023 23:55,26-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
cf11e057-ff9a-45c5-9d9f-98f6c43d8ffe,Inbound,Order Related,Delayed,,4889ff08-3dbe-4a3e-a296-fe12521e680a,,26/08/2023 13:57,26/08/2023 13:58,26-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
c40e64bd-7497-499a-befb-92610fff4625,Inbound,Order Related,Order status enquiry,,b29efcbd-9447-4eb8-9a1e-8cfcd0924ccc,,26/08/2023 09:19,26/08/2023 09:30,26-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
e2da4b74-6f1b-469b-9deb-4ec6feb5780b,Inbound,Order Related,Delayed,Good knowledge but problem not showing.,268011a2-9eeb-4ef9-bc33-5fa0185d1f85,14/08/2023 11:00,26/08/2023 19:37,26/08/2023 19:48,26-Aug-23,REWARI,LifeStyle,269,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1297c083-ce9e-4229-a114-f6b856690af3,Inbound,Order Related,Seller Cancelled Order,,a5c22026-5e2e-4e04-a180-a0fc89a65aab,,26/08/2023 09:24,26/08/2023 09:25,26-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
413a2e8f-567e-46c1-82c4-323da727c301,Inbound,Payments related,Online Payment Issues,,edaaffc6-4646-4af2-becf-08893d9ae42f,,26/08/2023 07:22,26/08/2023 07:23,26-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
2a5e15b5-71c6-441c-811d-bfe4d1e9d082,Inbound,Refund Related,Refund Enquiry,,f3e8ad3c-f0e8-4cb8-a280-5dddfc254584,,26/08/2023 19:36,26/08/2023 19:38,26-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
a555d513-5a8f-47e2-919e-3949e6683b32,Inbound,Refund Related,Refund Enquiry,,ea29cb57-dd00-4256-b594-790df67cea29,,26/08/2023 16:57,26/08/2023 16:57,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4694514f-9ced-4ab0-adfa-b22713924248,Inbound,Returns,Reverse Pickup Enquiry,,f41ad0f6-75fb-4ab6-854b-891594f3a9d1,,26/08/2023 16:47,26/08/2023 16:48,26-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
77b36937-429e-4f32-9cb3-8986f28e993d,Outcall,Returns,Reverse Pickup Enquiry,,9d59be16-d9d5-46ee-8a45-7a116761f471,,26/08/2023 13:59,26/08/2023 14:02,26-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
cd7cb98f-00ae-4b0b-a31b-9b83dd0336d6,Inbound,Returns,Wrong,,ef903fab-c8f8-4bc1-92bf-4d43a3da8374,,26/08/2023 15:54,26/08/2023 15:55,26-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
ea04e7a8-e841-4804-ada9-73e4875ab07d,Outcall,Returns,Damaged,,9f991d21-83df-4f41-bcc2-55a2a14f1a30,,26/08/2023 15:06,26/08/2023 15:10,26-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
7f5a825f-3b7a-408a-9b75-623a64cadbbd,Inbound,Returns,Reverse Pickup Enquiry,Good girl ??,6ce35576-686d-4068-b9c1-926afcd59efb,,26/08/2023 21:33,26/08/2023 21:34,26-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
4236318d-d7d3-46f5-88a8-cd70731a7d79,Inbound,Order Related,Delayed,,107d53ff-423e-412d-b9e7-b46b2aca449e,,26/08/2023 19:33,26/08/2023 20:42,26-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
1c15c33a-c325-4e45-94b4-436c8ce54e6e,Outcall,Cancellation,Not Needed,,266153b8-70fe-458d-9211-10397d6db9e1,,26/08/2023 23:04,26/08/2023 23:06,26-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
473ac750-3d36-46be-80d7-ecffd98846fe,Outcall,Returns,Reverse Pickup Enquiry,Ensure please ,ed607917-c851-4b5e-9788-58d171e1f289,,26/08/2023 14:44,26/08/2023 14:45,26-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
36a71007-c9fb-4cf1-9d39-635898c07e97,Outcall,Returns,Fraudulent User,Nice,7dd5eb85-7854-425b-a259-9fa1fdf06cdf,,26/08/2023 11:04,26/08/2023 11:39,26-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
6a75f69c-2e4a-4294-855f-6237100e4468,Inbound,Returns,Reverse Pickup Enquiry,,d0b6d9d2-c709-4714-98fa-92fe9805e49e,,26/08/2023 11:46,26/08/2023 11:47,26-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
960678c7-7867-40ed-87dd-58a821368287,Inbound,Payments related,Online Payment Issues,,d8a34ee0-4d8e-468c-99ed-f191ae1ce781,,26/08/2023 21:05,26/08/2023 21:07,26-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
892e4dd1-a3d6-4fe8-8943-ffd41f6b1ad4,Outcall,Returns,Return request,,9c808cf2-6cb6-4a66-ab1c-ec3f9c493cd3,,26/08/2023 11:05,26/08/2023 11:06,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
a5b88ae0-fcbf-4449-8575-7fdf3a9000f2,Inbound,Returns,Reverse Pickup Enquiry,,3b924bd7-f2c7-470f-9f2d-8d234c1142c0,17/08/2023 21:54,23/08/2023 14:13,26/08/2023 09:53,26-Aug-23,BALLIA,LifeStyle,468,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
6b7137b4-ae12-49bb-b430-51005d646ecc,Inbound,Refund Related,Refund Related Issues,,d806f4fa-0864-4e9d-a031-af6aacc7a2d0,,26/08/2023 09:15,26/08/2023 09:20,26-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
93149163-763c-415d-ab8a-802299f12c3f,Inbound,Order Related,Customer Requested Modifications,,2fe0f362-505a-4c9f-a808-e29bbe8a2050,,26/08/2023 03:58,26/08/2023 05:02,26-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
2bfc3380-b372-46d1-9b65-a3a7396d8212,Inbound,Returns,Service Center - Service Denial,,f498cd8c-22a0-4280-b54f-4ec30f91be1e,,25/08/2023 17:44,26/08/2023 19:57,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
42cec0ec-a629-4c96-89bb-3b6d90d47d7a,Inbound,Order Related,Order status enquiry,,966060b0-db56-469e-9788-5ece6403bab5,17/08/2023 16:57,23/08/2023 12:29,26/08/2023 21:10,26-Aug-23,DHANBAD,Books & General merchandise,280,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
df2e1bfb-1eaf-4591-abcd-5d6cc4ca73cd,Outcall,Order Related,Delayed,,38e3c2c0-426b-43ad-b89d-964798066980,,26/08/2023 12:48,26/08/2023 12:51,26-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
52cc65a2-4646-4572-9120-bcf180a91296,Inbound,Returns,Reverse Pickup Enquiry,Customer care service is good,b6c316ad-4564-4389-baf8-633c3cb0abdd,,26/08/2023 17:13,26/08/2023 17:14,26-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
37d57c80-279e-4ab3-8b85-9b894212587f,Inbound,Shopzilla Related,Shopzila Premium Related,,45f7a9f9-3a77-4848-98fe-57b2fc1912d0,,26/08/2023 18:53,26/08/2023 19:07,26-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
8a726e21-3e2b-41b9-b8b8-c158a989e70d,Inbound,Offers & Cashback,Instant discount,,6f98106d-5f68-4c5c-8dfb-2af8fdc9fbcb,,26/08/2023 23:34,26/08/2023 23:38,26-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
e1a67414-33aa-4442-99ca-cb6f4af4b488,Inbound,Order Related,Invoice request,,2af94e31-f09a-44b1-9f47-12f999770aa3,,26/08/2023 15:00,26/08/2023 15:06,26-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8ba8f8e4-cb48-4694-98d0-a4b995320956,Outcall,Order Related,Invoice request,,753b55a2-59e8-4c96-bb93-ce35cefa3f79,,26/08/2023 18:14,26/08/2023 18:16,26-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
e0d92659-136c-482a-9db5-37e81040b81f,Inbound,Returns,Reverse Pickup Enquiry,,b87e87bb-bbad-4bc1-b587-f251355491ac,,26/08/2023 19:00,26/08/2023 22:22,26-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e43e78be-c5d7-4b1a-b8d5-ca632cba356f,Inbound,Returns,Return request,,407ed3bb-07ba-44d0-bbb0-73a2dc80bd93,,26/08/2023 15:44,26/08/2023 15:49,26-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
2295bee0-42a5-43a0-89dc-bc987b922d70,Inbound,Product Queries,Product Specific Information,Thanks ,3479083f-c8eb-497d-874e-5c8b2904fc82,,26/08/2023 14:31,26/08/2023 19:08,26-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,4
ee4310ac-60f9-4b1a-ba1a-7d06f57f311d,Inbound,Returns,Reverse Pickup Enquiry,,2ba3e19d-6dbc-4a21-b084-c96e359285f2,,26/08/2023 07:16,26/08/2023 09:09,26-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
b1921fb6-beda-4415-b5b6-f44fae3710f7,Inbound,Returns,Service Centres Related,,d257f4be-0602-4542-9960-ed54d63960ef,,26/08/2023 13:49,26/08/2023 16:57,26-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6c9d861e-794e-4556-8a26-eeface088df7,Inbound,Cancellation,Not Needed,Thank you customer care service ,c3cf9087-ed03-4e6c-9c7f-1524945a2942,,26/08/2023 15:13,26/08/2023 15:16,26-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
c32447b4-4d44-4cb1-b0b7-95c97bdc8e1b,Outcall,Returns,Missing,Many companies are cheating without providing offered product some times nothing there package.. So please take strong action against those companies otherwise it will effect goodwill of Shopzilla,9ede49e1-e98d-44fb-aa14-1a8fb0eb8150,,26/08/2023 17:34,26/08/2023 18:11,26-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
2c65649a-ac99-4c8e-9388-1bfe29e1506a,Inbound,Payments related,Online Payment Issues,,f674c92f-3898-4355-9929-66c15676eb81,,26/08/2023 18:13,26/08/2023 18:17,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
29bd915e-6781-4d2d-9149-4a9150b09472,Inbound,Returns,Return request,,652c956d-d39e-4bed-a036-58847c12efa2,,26/08/2023 21:34,26/08/2023 21:37,26-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
dd64abee-2c96-4f3c-bc4c-640fe207e515,Inbound,Order Related,Customer Requested Modifications,,9bc0d53d-084d-4d97-a121-38ee9e2ac40f,,26/08/2023 21:41,26/08/2023 21:43,26-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
c532df79-1a34-4ba0-8993-54415522a045,Inbound,Returns,Reverse Pickup Enquiry,Nics ,af99e14a-583a-4d01-ac6c-c06d3476992e,,26/08/2023 15:57,26/08/2023 16:09,26-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,4
77581b20-2733-4f64-9402-67abfc2f057d,Inbound,Returns,Service Centres Related,Customer support understood my problem very well and provided a satisfactory solution. nice way of talking,1165ee4b-a955-432b-8b47-328d3f75e33e,,26/08/2023 17:27,26/08/2023 17:29,26-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
e6f0b359-6d8a-4e54-8fa5-3f3e3d79ee3f,Inbound,Returns,Return request,,83dc6ecd-819f-449f-b8ff-3a8678ed5114,,26/08/2023 21:21,26/08/2023 21:24,26-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
25fed69c-2ed8-4cdc-8eb6-bdfe28d872f9,Inbound,Returns,Reverse Pickup Enquiry,Simply good,8da9012c-2ad1-4de7-9c33-a57f5750d930,,26/08/2023 08:53,26/08/2023 08:56,26-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
0044b7d2-9919-44b5-8ca8-05d7f75eb6e9,Inbound,Returns,Wrong,,c9666c39-4b4a-45ca-a3da-8b47abebcecf,,26/08/2023 14:47,26/08/2023 14:51,26-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
40e19f0e-e2ec-4baf-a124-0c7e1a8aa97a,Outcall,Order Related,Invoice request,Happy,716957bd-a0aa-4940-920f-2ada1307d61b,,26/08/2023 14:11,26/08/2023 14:14,26-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
d96eee96-fb5d-450e-b894-674e5fca777c,Inbound,Order Related,Invoice request,,f42bb6e4-cf0c-416e-b865-96d36140f788,,26/08/2023 21:07,26/08/2023 21:08,26-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
76bfbd0c-069f-42a7-a254-44432a2f4f42,Inbound,Returns,Reverse Pickup Enquiry,One of the customer care executive Miss   was awesome...i recommend whenever I need to talk customer care executive plz reffer to her... thanks gouri ji for ur resolution which u have given to me...and you knowledge and behaviour was awesome...i wish you will get more and more success...it's my humble request plz every time connect with her...,bc4f89ed-52fb-469a-ae2f-5e5c5584f6c7,,26/08/2023 21:12,26/08/2023 21:21,26-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
66fc69fb-6a8f-4bae-b6e4-93a1b17bc407,Inbound,Shopzilla Related,General Enquiry,,f928781b-0823-4580-9694-5a420cc151d3,,26/08/2023 21:35,26/08/2023 21:36,26-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
5c97f701-8b08-4d6a-b6b8-04455d881401,Inbound,Returns,Reverse Pickup Enquiry,Good,e32b73b5-6006-4cb9-9f9a-8fadbbc42eb1,,26/08/2023 13:46,26/08/2023 20:11,26-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3649864e-e410-4140-a925-aecc66685b4c,Inbound,Order Related,Order status enquiry,,1fe0f496-d6f8-4e7a-94c4-b3801caab694,,26/08/2023 11:43,26/08/2023 11:44,26-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
e275e23f-4dbe-4fb5-8f45-42e389b85903,Inbound,Returns,Reverse Pickup Enquiry,,d350c631-8a7d-40df-9a7a-48e61ae5b4ae,,25/08/2023 16:04,26/08/2023 09:01,26-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
7899649d-5f15-4d28-bb38-f29c131b03ef,Inbound,Returns,Reverse Pickup Enquiry,,e4a855fd-276b-4634-8c21-6ca58e548cf4,07/08/2023 09:56,24/08/2023 11:51,26/08/2023 03:57,26-Aug-23,AURANGABAD,Books & General merchandise,449,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
642f31a1-fe2a-49f9-8b40-71df2934953f,Inbound,Returns,Reverse Pickup Enquiry,,e73a0e5b-f577-436b-8bcc-2bac8f3de3c5,,26/08/2023 14:45,26/08/2023 17:11,26-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
ee24a110-bfe5-4fbb-a8c1-df538ea755e7,Inbound,Returns,Wrong,Good ,741fbc16-26d5-4553-bfdb-f1a0a8c21d1f,22/08/2023 10:54,26/08/2023 10:15,26/08/2023 10:16,26-Aug-23,FARIDABAD,LifeStyle,1522,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
250a934a-bfa3-480a-9666-5f28985b186a,Inbound,Returns,Wrong,,7103a6b9-d8e0-4918-9395-eca337c8d209,,26/08/2023 19:17,26/08/2023 19:18,26-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e381f8c4-4558-471f-a0d9-168ae450f859,Inbound,Refund Related,Refund Enquiry,,85aef9ce-7417-422b-ab9a-2514dffd7935,08/08/2023 22:38,26/08/2023 22:05,26/08/2023 22:06,26-Aug-23,INDORE,LifeStyle,359,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
8ec67e0b-4925-4ab0-8e96-55c0b8983f26,Inbound,Returns,Reverse Pickup Enquiry,,2243cae7-4204-4ef2-b52f-a9a2d5842c39,,26/08/2023 22:26,26/08/2023 22:30,26-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
084308c2-7ad3-4578-95fc-04dc783020bf,Inbound,Returns,Reverse Pickup Enquiry,,70025d4b-8d4b-4e6c-9bdc-75b062a17400,,26/08/2023 21:01,26/08/2023 21:21,26-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,5
7891fda0-8bbf-419f-8c66-553c144435b2,Inbound,Order Related,Order status enquiry,,96ce9481-39e4-4d68-9b1d-bb7e9a144c1d,,26/08/2023 06:24,26/08/2023 06:25,26-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,3
6da69c6c-e3f0-4947-b229-b09850c8078c,Outcall,Feedback,UnProfessional Behaviour,,bd03320a-6859-41ca-8c53-b12be832dde8,,26/08/2023 18:58,26/08/2023 19:33,26-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
379b3a62-5c2d-4778-a598-fc11f197907d,Outcall,Returns,Return request,,aa939861-e697-41dc-84d2-adb778664784,,26/08/2023 12:30,26/08/2023 12:39,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
d9acc3c4-d000-42b9-a864-ad0ae5ba5809,Inbound,Returns,Damaged,Very good behavior ,0fd3702a-008f-4032-a7fc-d97dab8358d2,,26/08/2023 07:12,26/08/2023 07:15,26-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
5a6342bb-7dae-4bfd-a7a1-2cd65f79e566,Inbound,Returns,Reverse Pickup Enquiry,,9ca1d202-5108-4a7b-8bdc-df249f0db927,,26/08/2023 10:12,26/08/2023 21:51,26-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
71104652-6b5b-4cb2-8c61-a84e29e7b823,Outcall,Order Related,Delayed,,9cc72a41-da76-4831-939f-a63f14bbd56b,17/08/2023 21:49,26/08/2023 12:41,26/08/2023 12:42,26-Aug-23,SURAT,Mobile,11499,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
caa18f72-bcc1-455f-b047-7cbf1e03dd56,Inbound,Order Related,Order status enquiry,,04477106-22a7-4f9c-9deb-410cc4786045,,26/08/2023 22:19,26/08/2023 22:29,26-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,2
c20b8011-d5e9-447d-a45e-63a0e963c6bc,Inbound,Order Related,Order status enquiry,,e50bd682-4483-48a5-a8c3-dcddefce2d45,,26/08/2023 17:13,26/08/2023 17:30,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
2ce7bee0-92e2-4a57-b665-4817fa4bd62b,Outcall,Returns,Return request,,06a73615-ebba-440c-b53a-4f3b567b8026,18/08/2023 14:31,25/08/2023 11:46,26/08/2023 19:03,26-Aug-23,HOWRAH,Electronics,999,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
787210b3-91c3-46f4-a13f-6a1e158e6860,Inbound,Returns,Reverse Pickup Enquiry,,bc769033-d22f-4e67-854f-5897438dbe8d,,26/08/2023 21:51,26/08/2023 21:54,26-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2c45c9b3-be93-4a6a-adbd-6e5e2b7c2b76,Outcall,Returns,Exchange / Replacement,,86130d9b-a2c5-4916-9552-0022396fd44f,,26/08/2023 10:58,26/08/2023 11:03,26-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
89237a6b-c781-436f-971d-4245e1d457f4,Inbound,Returns,Return request,,f892aa5d-e39c-4811-b654-e7203b8cf87c,18/08/2023 01:54,25/08/2023 22:33,26/08/2023 09:19,26-Aug-23,BANGALORE,Electronics,999,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
88531831-7fbf-4542-9d3b-2c47b95e1489,Inbound,Returns,Fraudulent User,,e97ba04c-962e-4cb5-a10a-97b2fc5b9c23,,26/08/2023 23:36,26/08/2023 23:38,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7e034bf2-1ea4-45a4-82f1-45922b1e0cf0,Inbound,Returns,Reverse Pickup Enquiry,,1021bd20-9719-450e-bc30-d68e630d7302,,26/08/2023 19:23,26/08/2023 21:20,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
7eb869c8-7574-4d51-94c2-570c437e44aa,Inbound,Order Related,Order status enquiry,,5160175e-3e0b-4d12-8bde-ea41fc3941e8,,26/08/2023 15:40,26/08/2023 15:43,26-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6e4074d7-8243-4915-b034-f8b5192590f4,Inbound,Product Queries,Product Specific Information,,e148a8f3-1306-42c9-bc11-549a5857309d,,26/08/2023 22:54,26/08/2023 23:16,26-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
2009cc1c-c8bf-4fb6-a212-760c2d74da66,Inbound,Refund Related,Refund Related Issues,,6ab47678-ad7d-4b4b-9c79-93c4ff54c8be,,26/08/2023 21:54,26/08/2023 21:56,26-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c041417f-e5b3-4325-aa0b-6696c7d52939,Outcall,Order Related,Customer Requested Modifications,Good suggestion ,9d89e11d-0589-4249-9f60-9ab26952867f,,26/08/2023 22:15,26/08/2023 22:15,26-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
07f9b4e3-d9cd-4c7b-8945-e925eecbc3b5,Inbound,Returns,Reverse Pickup Enquiry,,32cfac17-27fb-444e-a967-64188b696fa8,,26/08/2023 16:35,26/08/2023 16:40,26-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
bcd162fb-8ab2-4784-92a0-4ab5576dc1bb,Inbound,Returns,Reverse Pickup Enquiry,,3349c6e3-acc4-4c2d-8220-31afa89c8698,,25/08/2023 17:44,26/08/2023 06:38,26-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
7bb05d58-24be-4bdd-900f-970cded8aefe,Inbound,Returns,Reverse Pickup Enquiry,,5e60a25a-f108-449e-a4ef-7f4398050b03,,25/08/2023 13:29,26/08/2023 13:09,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
cbc80113-d513-4530-908f-f525403c5683,Outcall,Returns,Missing,,7e12dc98-d2b1-4c66-98c4-31367a00cf51,,26/08/2023 13:21,26/08/2023 14:38,26-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
09c3a580-daea-4834-8ace-f0e5215b2053,Outcall,Returns,Reverse Pickup Enquiry,,994b864a-d631-4fa6-bc50-739699e35b61,,26/08/2023 09:26,26/08/2023 09:28,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
0f43c0af-f898-43cd-a8a8-b527277ff409,Outcall,Returns,Service Centres Related,,e60918f7-9b36-459b-a6f2-82009429267d,,26/08/2023 15:10,26/08/2023 15:11,26-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
adffa425-b690-4467-a1dd-4bfb66c3ab5a,Inbound,Returns,Reverse Pickup Enquiry,,1ce409a8-91bf-4885-9577-f5531a771e30,,26/08/2023 15:31,26/08/2023 15:31,26-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
988558f8-5140-456b-8c78-25dde67a9542,Email,Shopzilla Related,Shopzilla Rewards,,e4b1c95f-05cc-4257-91d6-218c4f4d324e,,26/08/2023 08:53,26/08/2023 08:55,26-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
1592ea55-038a-4d33-b2cf-526d452deb25,Outcall,Cancellation,Not Needed,,501564a1-7acc-47b0-9aee-06dc2927bce8,,26/08/2023 07:37,26/08/2023 07:40,26-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6258cdff-0405-479a-8ee1-bb3e8111a63b,Inbound,Returns,Reverse Pickup Enquiry,"You all are basterd, mother **ers. I shoe you bloody sister **ers.",096c83fc-40d6-45e6-a81a-106357d85d47,01/08/2023 10:19,24/08/2023 18:51,26/08/2023 00:44,26-Aug-23,GREATER NOIDA,Home Appliences,3249,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
bc1b9b5e-15f8-4c98-a3a5-50c60f606e35,Inbound,Order Related,Delayed,,111834ac-bf9f-491a-b4a2-df498c45a183,,26/08/2023 08:41,26/08/2023 12:31,26-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
f249c3ff-543b-46b9-b719-f2be53109a8c,Inbound,Returns,Reverse Pickup Enquiry,Nice,9cb8d25e-8edc-4b3b-99e0-63441b40f624,,26/08/2023 20:12,26/08/2023 20:16,26-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
dc758c85-09f5-495f-8613-327b1562dd92,Inbound,Order Related,Installation/demo,,dcfe65aa-379f-4597-84d6-207305d9cdbb,,26/08/2023 20:18,26/08/2023 20:19,26-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
99f4d314-4643-449b-a6b2-edf3b1a1de5c,Inbound,Refund Related,Refund Related Issues,,a5d32dc4-7c0e-4f5b-a0ef-e499e428cde0,,25/08/2023 16:47,26/08/2023 09:26,26-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
c96987a0-62a8-425e-a694-e854da5610df,Inbound,Cancellation,Not Needed,,8624c249-385a-4d42-890f-51fd3ae6540c,,26/08/2023 13:34,26/08/2023 13:35,26-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
e8348574-2fc9-42e5-8d69-6dcc04db40b0,Inbound,Returns,Reverse Pickup Enquiry,Right,66638f7a-dbb4-4d1a-be8e-7241e15dd204,,26/08/2023 15:59,26/08/2023 16:00,26-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c7ae8d93-2cf1-4531-b0b2-8e4f83df3b04,Inbound,Feedback,UnProfessional Behaviour,,ddd582be-e41c-4e48-9361-e6ad44d49a31,,26/08/2023 17:10,26/08/2023 17:15,26-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
561825a3-3c2f-4952-9b71-a956e46c5692,Inbound,Returns,Reverse Pickup Enquiry,,a991e5ce-ec35-45c5-b129-556506e4bf41,,26/08/2023 21:31,26/08/2023 21:33,26-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
203449cc-25e9-4ed1-9dfd-468854891ca6,Inbound,Order Related,Order status enquiry,,2084e511-c26f-4887-b047-c7fe72ad64a4,,26/08/2023 20:00,26/08/2023 23:19,26-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
06d8ce38-5f68-435c-beea-718c0b5a692f,Inbound,Returns,Wrong,Bahut achcha support,591aaed6-e09d-47df-9306-34c97f9d4f0f,,26/08/2023 17:19,26/08/2023 17:23,26-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
19d136b6-e278-420c-bc7d-318280c390e0,Inbound,Refund Related,COD Refund Details,Good ,193f0077-485a-49e9-be04-cf33449008f0,,26/08/2023 10:20,26/08/2023 10:23,26-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
3afe2bd3-67f1-4e31-82e5-ab294208a9e4,Inbound,Order Related,Order status enquiry,Santusti ,d5e994ef-f04c-4d18-b82e-1d025ba4069a,21/08/2023 20:35,26/08/2023 08:05,26/08/2023 08:07,26-Aug-23,RAJKOT,Electronics,1599,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f0847236-bc91-4f13-9468-f93e0dbc1999,Email,Payments related,Online Payment Issues,,5c33edf9-1407-4d8b-8b75-912cb994c907,,25/08/2023 15:05,26/08/2023 03:28,26-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,3
b2b2509a-09ee-4342-adf2-24902f9a3349,Inbound,Returns,Return request,,565ed519-f2dd-4598-9c23-9bd9901c60e9,,25/08/2023 15:31,26/08/2023 08:33,26-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
fd19d817-80c4-4dcc-be0e-695499670b5a,Inbound,Product Queries,Product Specific Information,,5f7d3a62-9f45-4169-9aa8-dff665b91e9f,,25/08/2023 20:41,26/08/2023 16:39,26-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1601a672-73b9-498b-aca5-d75c207c082a,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,105f2e25-a822-4854-836a-821fd2ba51b6,,26/08/2023 15:51,26/08/2023 15:52,26-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
6df262ec-268d-413c-af6f-ffdc3347ecdb,Email,Returns,Return request,,0ea8203f-f143-44f8-b5ad-5358b9cf0f9f,,26/08/2023 13:17,26/08/2023 13:35,26-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
26941b41-96b1-42c6-b651-66377385a94a,Inbound,Order Related,Order status enquiry,,e88434fc-f995-4df4-8135-18eb6b4289a7,,26/08/2023 18:29,26/08/2023 18:30,26-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
77db9539-65ec-4a24-a6e6-d2a478b2b645,Inbound,Order Related,Installation/demo,Good costumer support ,f56257e9-0273-4ab2-a19e-1201dd6e1b54,,26/08/2023 12:48,26/08/2023 12:53,26-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
eaad6388-2710-4ef7-ba55-a5dfa6ff11d1,Inbound,Returns,Fraudulent User,,9ce516b3-a46b-4ff4-b6a0-4d1fa4285006,16/08/2023 14:53,25/08/2023 12:09,26/08/2023 19:33,26-Aug-23,NAGAUR,LifeStyle,1624,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
39198ab0-7d6a-4590-a646-82edd25043de,Inbound,Returns,Reverse Pickup Enquiry,,1ba9c087-d833-4640-bec7-b066d7a5339c,,26/08/2023 22:00,26/08/2023 22:03,26-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
e39dc0ef-96d3-4787-9813-af727d937815,Outcall,Returns,Reverse Pickup Enquiry,,c56c62b3-92d4-4970-839b-9d373270eca0,,26/08/2023 19:11,26/08/2023 19:14,26-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b57f3cc2-09a0-4600-8ef2-878623054351,Inbound,Payments related,Online Payment Issues,Good,b65b9029-d88f-4277-8fdb-3658ddd6b146,,26/08/2023 16:45,26/08/2023 17:04,26-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
7225e01a-baf8-4755-8520-1863ea23e03c,Inbound,Returns,Fraudulent User,,4a470965-593b-4d1d-9059-ed35fc7b689f,,26/08/2023 13:33,26/08/2023 17:43,26-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
b8762ad2-344d-479c-ac35-6532ebec1423,Inbound,Returns,Reverse Pickup Enquiry,,df1c1b94-401c-456f-a3ed-8ce8becf42e1,,26/08/2023 08:15,26/08/2023 08:16,26-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
ad8f9684-f9b7-4dc8-898e-4f1c87b5a9d4,Inbound,Product Queries,Product Specific Information,Bahut achha h,e788564f-f5a9-4f19-a649-0a462e4e6e6c,,26/08/2023 08:41,26/08/2023 08:44,26-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
77c9c1bc-223a-4062-b341-391b849c3edb,Inbound,Order Related,Installation/demo,Excellent customer service,e77f63e7-fd57-4c4a-a024-700b9f670531,,26/08/2023 07:42,26/08/2023 07:46,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
b53cc9de-9374-41a4-8bca-c4ee5e887136,Inbound,Returns,Reverse Pickup Enquiry,Nyc,db6c014e-f48b-4250-80eb-2e5ca481d248,,26/08/2023 16:59,26/08/2023 17:07,26-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
aaed5ef5-b9b9-4bbb-b1b3-4132a1896a60,Inbound,Returns,Reverse Pickup Enquiry,,ec418040-9994-4d58-9332-e630be4aa8b6,,26/08/2023 23:37,26/08/2023 23:53,26-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ce9a40bc-2555-400d-862a-da00a65dfc13,Inbound,Order Related,Installation/demo,Please take action against the vendors or installation technician if they don't work ,78ad520e-0eae-4e79-8607-3ff10c51cdb4,,26/08/2023 20:25,26/08/2023 20:27,26-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
1c7ccb0c-f6f9-4cfa-8242-0d144b1806be,Inbound,Returns,Fraudulent User,,1602e192-a261-499d-ae59-c6ead37053f6,,26/08/2023 17:24,26/08/2023 17:27,26-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6cd9d412-1ab5-44f1-bf17-1e74929afb49,Inbound,Cancellation,Not Needed,Good ,887e6410-aa48-44ae-8354-86556d7d9909,,26/08/2023 13:15,26/08/2023 13:17,26-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
dd982817-1f43-4e61-9356-3c90412a88c7,Inbound,App/website,Issues with Shopzilla App,,29c5cdfa-5ca6-4c84-bd97-3a3b3d8b2b9b,,25/08/2023 15:21,26/08/2023 18:24,26-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
51ec6f07-484c-4f6f-840d-a424feaff85e,Outcall,Returns,Reverse Pickup Enquiry,,d474e811-83de-477e-a911-77b608f4f2fb,,26/08/2023 20:26,26/08/2023 20:28,26-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
a6108c30-e95c-42f0-be85-aa338bcd2dfb,Inbound,Returns,Reverse Pickup Enquiry,,e29ab197-faf3-4e5c-b866-9694304dc20f,,26/08/2023 17:06,26/08/2023 17:07,26-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
3f8c2765-68e3-4cae-b895-d6c3659937d5,Inbound,Order Related,Order status enquiry,,855e0a4d-d2c6-4f48-a2cb-f45b3585aade,,26/08/2023 19:47,26/08/2023 19:54,26-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,4
4bea2189-0783-4fb4-8287-e085a83bc5df,Inbound,Order Related,Order status enquiry,Poor service,7b49553b-375f-47c6-b827-66b76001b6ec,,26/08/2023 22:20,26/08/2023 22:20,26-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
7277d8b6-97db-482c-9ced-fa46dff7a165,Outcall,Order Related,Order status enquiry,,e277f897-3199-429c-9e31-e0dfc1fa1029,,26/08/2023 22:55,26/08/2023 22:57,26-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6436044a-cf0d-4d57-bdc9-61dec3f21eea,Outcall,Returns,Return request,Very good ??,f68123d7-9ab1-48ba-9665-f2af3fcdb170,,26/08/2023 16:41,26/08/2023 16:45,26-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
0cae51fb-4daf-436b-a6e0-fa6a36b2508e,Email,Returns,Return request,,da45b443-e0f5-4997-9e8b-d406d95e9fcc,,26/08/2023 13:32,26/08/2023 13:38,26-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
314af15d-37bc-47ce-833b-d3fb1b2fbd7c,Outcall,Order Related,Installation/demo,,30c6fdb9-b77b-4238-9b8d-38083ea28178,,26/08/2023 22:30,26/08/2023 22:41,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
24670e57-911f-4e94-8e38-c0e90855d6b2,Inbound,Returns,Reverse Pickup Enquiry,Junk support people Does not understand the problem and just close the ticket or resolve without any resolution. ,84ec31d1-4b80-47b4-9442-755c840f94c0,,26/08/2023 18:07,26/08/2023 18:11,26-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
19196552-1eb8-495e-aae2-248f57e4db57,Outcall,Shopzilla Related,General Enquiry,,3bbd8478-b78d-49c7-acf5-e329e40af24d,,26/08/2023 17:43,26/08/2023 17:45,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
bc796c62-219d-4673-a85c-3dc518d0cc45,Inbound,Returns,Reverse Pickup Enquiry,Good,a233ee95-0736-427d-8a60-a2155f4c0c0e,,26/08/2023 19:35,26/08/2023 19:40,26-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
38fe884d-fed3-45df-a9df-21efbd91fdbc,Inbound,Product Queries,Product Specific Information,Nice consultant big help,0c2f6fbb-18db-4c95-b3e0-f291e3f8a944,,26/08/2023 16:55,26/08/2023 16:56,26-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
c78c03e6-2676-4fda-92e0-623a8f108f77,Outcall,Refund Related,Refund Enquiry,,cb910127-3452-41f0-a12d-7dc003adca47,16/08/2023 11:16,23/08/2023 12:18,26/08/2023 12:06,26-Aug-23,ROHTAK,LifeStyle,499,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,2
8b52b741-eae3-43b8-abd3-672d3e5275e7,Inbound,Order Related,Seller Cancelled Order,,fa0b5ed4-64cd-4e3e-8492-2d272ab9173d,,25/08/2023 11:53,26/08/2023 11:14,26-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b0b3e5dc-2d5b-4b76-9e96-f8f06772295e,Inbound,Returns,Return request,"It takes to much time to resolve queries, take little time to solve queries.",f6285293-3540-462e-8d5f-d8ae13dcd6af,,26/08/2023 20:22,26/08/2023 20:37,26-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
d32723f4-01ac-46af-b412-1e3b6cda1a88,Inbound,Order Related,Order status enquiry,,db9be056-3e3e-495c-af11-a1c50264f407,,26/08/2023 19:14,26/08/2023 19:19,26-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,2
8757aec6-43e6-4742-b430-ed077f359d02,Inbound,Order Related,Installation/demo,,ee6bebb7-36b8-4510-85f2-07799f6a1722,,26/08/2023 14:55,26/08/2023 15:01,26-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
9517a8c2-65ee-443f-aa7e-3c45af9b61f3,Inbound,Returns,Reverse Pickup Enquiry,,f2319950-1179-4c59-81a8-8ead3e0089d5,,26/08/2023 22:24,26/08/2023 22:25,26-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
996f3ab5-a2fb-4807-aac5-2873a932ab14,Outcall,Feedback,UnProfessional Behaviour,Educate delivery executive to be polite and professional.,1cf55f92-04bf-4034-8ec0-e9c8691595f1,,26/08/2023 20:16,26/08/2023 20:58,26-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ae1808d0-57ac-442e-83e1-839ca5efcc71,Inbound,Returns,Return request,,46593c29-2732-420d-a59e-fa1ef21ba13e,,26/08/2023 14:40,26/08/2023 14:43,26-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
bfe3d635-e8f5-4590-a9f9-6f8670be9aaf,Outcall,Order Related,Order status enquiry,,1c42c2bd-c69b-466d-b295-b13951482f19,,26/08/2023 15:39,26/08/2023 15:40,26-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
e7a18371-32ad-45cb-978e-e6d84c197da2,Inbound,Returns,Return request,,88887977-a510-42de-8e8d-7d7a2c6e4c3b,,26/08/2023 16:07,26/08/2023 16:11,26-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
29f9d118-1d2d-440b-a3df-55ec0dff973d,Inbound,Returns,Reverse Pickup Enquiry,"  , wasting of time & money & technical issues etc??",225b17df-1c43-4138-961b-3cb3350cee78,,26/08/2023 17:49,26/08/2023 19:02,26-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
e1bab140-c6d1-491f-a026-882133145d7e,Inbound,Returns,Reverse Pickup Enquiry,,8e046b8a-7a47-4103-9df0-c45f7082a271,,26/08/2023 20:06,26/08/2023 22:29,26-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
f1b166ee-7bdc-4fed-99cc-ebef7395c0a8,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience with Shopzilla item delivered is wrong and denied to exchange ,cb767610-b5da-4928-a0f8-175ba0d1353f,,26/08/2023 21:27,26/08/2023 21:29,26-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
ffd7d676-27c3-496b-80d5-2ff376c522d5,Email,Feedback,UnProfessional Behaviour,,a19c679e-41ee-4ef3-9356-6ce5485981f0,,26/08/2023 19:05,26/08/2023 19:08,26-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
740e432c-21aa-4d85-8579-797f6166a43d,Inbound,Order Related,Order status enquiry,,3075db22-c3fb-498f-9160-913edc23117d,,26/08/2023 16:34,26/08/2023 16:35,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
1b0b22c1-a4c5-4c43-81d3-29b0b4b0351e,Inbound,Shopzilla Related,Shopzila Premium Related,,be219463-034b-47b9-8ae2-e12ebf3aa152,,26/08/2023 00:15,26/08/2023 00:18,26-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,4
c46ced37-8bf6-4715-9f3e-f53fa3b7a7c7,Inbound,Returns,Reverse Pickup Enquiry,"Very bad service Shopzilla, don't bye this product, my personally experience very bad Shopzilla customer care service and, payment refund service. You guys can take review from me before buying from Shopzilla.  I am putting my mobile number in the comment box.",0b9fc25f-2ece-4f24-bddc-3aeb1091143f,,25/08/2023 21:16,26/08/2023 15:15,26-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,1
73188ab4-f039-4772-8c6a-75392eaf44b4,Inbound,Order Related,Delayed,Good ,4f393e79-b987-4cd9-bdfa-bc8c63b69c7a,18/08/2023 14:54,26/08/2023 17:45,26/08/2023 17:46,26-Aug-23,HYDERABAD,LifeStyle,270,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
88b156e9-7a76-479c-9e91-c2a74b423243,Inbound,Returns,Technician Visit,Nice,1c1bd571-0a8a-4da6-9809-db94706dd9e0,,26/08/2023 07:40,26/08/2023 07:42,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5d1dedf6-f2a1-40ef-b864-5cbc0b89322e,Inbound,Returns,Reverse Pickup Enquiry,,1540edfd-3800-408d-9171-ac0a2a78559e,,26/08/2023 16:58,26/08/2023 18:43,26-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
b04e941d-e828-4d37-b556-af85f639f285,Outcall,Feedback,UnProfessional Behaviour,customer care adviser is good ,1e80c309-35b6-4818-9ba8-817c29bb2a06,,26/08/2023 15:29,26/08/2023 16:01,26-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ea4c972a-7ba1-415c-bb0c-b7f811569586,Inbound,Refund Related,COD Refund Details,,9147672d-d2dc-496d-9b38-86ee88016bd6,,26/08/2023 15:21,26/08/2023 15:37,26-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
0184148b-9812-472e-bd1b-c9edc74021e3,Outcall,Payments related,Online Payment Issues,Quality issue ,3ddc9ec9-2405-4128-993e-e962a16b7233,,26/08/2023 13:49,26/08/2023 20:50,26-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
453b1dc9-d446-4f58-af13-bf122b37ec82,Inbound,Returns,Reverse Pickup Enquiry,,67b714c0-cb4d-404b-9cc9-ab8a6c800729,19/07/2023 01:08,26/08/2023 23:36,26/08/2023 23:44,26-Aug-23,SIWANI,Furniture,9189,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
d489dbe0-3758-4ec8-98be-83c91ebe854a,Inbound,Shopzilla Related,General Enquiry,,78f75ea7-7e92-4e0d-9ddb-6c5d3febf290,,26/08/2023 09:43,26/08/2023 09:55,26-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
fbc30ce9-8ac7-4c91-b178-aaf87648a151,Inbound,Order Related,Delayed,,f17e06ae-5de5-4b7a-8944-5eea92daf19a,13/08/2023 20:00,26/08/2023 13:43,26/08/2023 13:44,26-Aug-23,JAMMU,Home,380,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
cfc51179-f894-4015-85e6-676af8cb5472,Inbound,Order Related,Delayed,Very good information,508b7ddb-75e0-490d-9955-b1c53387a1a2,21/08/2023 02:22,26/08/2023 20:07,26/08/2023 20:09,26-Aug-23,BIHAR SHARIF,Books & General merchandise,113,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
215e2d39-08bb-4a4f-88a0-2343e3af5be9,Outcall,Returns,Reverse Pickup Enquiry,,11a02060-3979-4547-8841-78022fbdc064,,26/08/2023 19:42,26/08/2023 22:22,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
cc7d48c8-e252-4b6d-85c0-6089203cd44e,Inbound,Returns,Missing,,60fce207-436b-4d50-980d-ee938c994f41,,26/08/2023 17:25,26/08/2023 20:43,26-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ceb6b290-c171-45a9-8b5e-5d82980227fb,Inbound,Shopzilla Related,General Enquiry,,13152e91-b921-49f6-89b9-593e37ef8fea,,25/08/2023 20:22,26/08/2023 20:45,26-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
5600f2f1-270a-4eae-938c-da15d97d471c,Inbound,Order Related,Order status enquiry,,24daaf0c-e36b-4fc5-889e-0702e34c1081,,26/08/2023 21:47,26/08/2023 21:57,26-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,4
29559f19-b910-4adb-8424-c83fce815d4f,Inbound,Refund Related,Refund Related Issues,,9a0f9e62-8166-4b2b-b10e-8949ff6157c5,,26/08/2023 21:16,26/08/2023 21:19,26-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9f7070af-833c-4a94-860d-3c8a50cd789a,Inbound,Returns,Reverse Pickup Enquiry,,b2d82c82-2c27-41c4-840a-708af550e38a,,26/08/2023 19:52,26/08/2023 20:07,26-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b9ffb0b3-37aa-41c3-9aa9-b4405fb8d333,Inbound,Order Related,Installation/demo,,5aa93168-816a-451c-90c7-20cb4d6f6b7c,,26/08/2023 19:25,26/08/2023 19:28,26-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
7500723a-b157-4b1c-892a-e7611c4d2eee,Email,Returns,Fraudulent User,,6248ee74-1263-40cd-8300-3386bac3e79e,18/07/2023 16:02,26/08/2023 14:55,26/08/2023 14:56,26-Aug-23,PURULIA,Electronics,899,,Jeremy George,William Park,John Smith,31-60,Morning,5
79944da2-ed0a-4955-a6fa-527fed746c8c,Inbound,Returns,Service Centres Related,,ab316988-b4e5-406a-9ddc-b09458d7059b,,26/08/2023 15:32,26/08/2023 15:36,26-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,4
5d1f895c-f0e5-4876-ab3c-21800080907b,Email,Order Related,Delayed,,daacac89-6c0a-44a1-b474-bd6d81f875e4,,26/08/2023 19:42,26/08/2023 20:20,26-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
d9eae181-4d7f-442e-9906-33a264438246,Email,Order Related,Delayed,Your delivery system very poor ,7681d470-75a2-47d5-9fbf-608cd26cb851,,26/08/2023 16:47,26/08/2023 20:03,26-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
c79b72e1-a906-4d89-b2d0-9928547f0378,Inbound,Returns,Reverse Pickup Enquiry,Process to register grievance is very complicated. A direct no. Of customer care should be given .,54965a15-588e-4cfc-bd0d-e8797ca62d72,,26/08/2023 16:31,26/08/2023 16:52,26-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8bd9ad48-df94-4423-b362-b726d90367d7,Inbound,Order Related,Order status enquiry,,701d7fac-7682-4c4d-95ea-cdaf4bb2b2d1,13/08/2023 14:18,26/08/2023 17:38,26/08/2023 17:53,26-Aug-23,MATHURA,Home,2966,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
6f14bba4-2d62-4c1f-8547-0187ac1b6aa1,Inbound,Feedback,UnProfessional Behaviour,,33b37086-df52-42f2-9afa-86217dd78fe9,,26/08/2023 21:22,26/08/2023 21:23,26-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7066c766-05d5-4805-a36e-0eb03e14f029,Inbound,Refund Related,Refund Enquiry,,f4768797-d656-45d4-8cb0-25c91ab183a9,,26/08/2023 16:25,26/08/2023 16:26,26-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
fa02268d-750d-421d-97a7-9a63cfff54f0,Outcall,Returns,Reverse Pickup Enquiry,Thanks,5fc3990d-6f14-4ebe-9645-b1b807447698,,26/08/2023 13:44,26/08/2023 13:53,26-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
d7a7d4ee-7fc3-45da-a286-138773584fef,Inbound,Returns,Reverse Pickup Enquiry,,c1628811-9bec-4be4-9c73-14363bd85d02,20/08/2023 10:36,26/08/2023 18:07,26/08/2023 18:10,26-Aug-23,KOLKATA,Books & General merchandise,399,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
5592b239-9e2a-464f-b700-ade721c2fa7a,Inbound,Order Related,Customer Requested Modifications,Reduce the time of delivery,e847b1ae-c912-4872-aa30-c32a47e6ae94,,26/08/2023 09:32,26/08/2023 09:42,26-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
f6d61190-1fa0-4a8e-ad0c-5cd62c52d353,Inbound,Order Related,Delayed,No,05d36d15-e55d-49df-b961-cdd52194e8d2,,26/08/2023 19:50,26/08/2023 22:20,26-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
3827a894-3c2e-4e89-9ac9-5f1a31c5e395,Inbound,Returns,Missing,,3f0134e5-6909-46ef-8d26-73f49365699c,,26/08/2023 07:22,26/08/2023 07:24,26-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
6b3c1ce8-d006-4168-88e2-0b20b39a1041,Inbound,Product Queries,Product Specific Information,,f22720ac-17e9-413d-b5ad-ee77878374d6,,26/08/2023 11:58,26/08/2023 12:01,26-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b801d98f-5464-493b-9020-afc13983dd02,Inbound,Returns,Reverse Pickup Enquiry,,4bae7c84-c529-4596-ba87-40ebfadc4f70,,26/08/2023 01:03,26/08/2023 01:04,26-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
1492c6c6-b415-45e6-9f97-3dc792ec4493,Inbound,Cancellation,Not Needed,Nice garding ????,30be51c7-fb16-4348-840f-7a91cab046f7,,26/08/2023 16:56,26/08/2023 17:13,26-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
1a1dc4d2-1cd9-4f8b-b947-146f81b6273c,Inbound,Refund Related,Refund Enquiry,All fine,ca31a042-6076-4e61-aa80-37d5f2346f74,15/08/2023 07:34,26/08/2023 12:49,26/08/2023 12:57,26-Aug-23,KALAHANDI,Books & General merchandise,98,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e760fc35-5d20-4e86-9f44-b408775c3177,Inbound,Order Related,Customer Requested Modifications,,0d79f338-e574-4bc3-849d-59874912c1ea,29/07/2023 15:55,26/08/2023 21:54,26/08/2023 21:59,26-Aug-23,SHIMOGA,Books & General merchandise,194,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f29d2fc4-9c1e-4176-bcd3-4141d5e610cb,Outcall,Cancellation,Not Needed,,ac998946-4c54-4453-ac46-5035f0392d38,19/08/2023 10:42,26/08/2023 00:45,26/08/2023 00:47,26-Aug-23,PUNE,Books & General merchandise,127,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bf204be8-8b5f-4c57-8675-85a413c64ad9,Inbound,Order Related,Delayed,,75ae8418-b6da-402a-93f8-40952d1f9723,,26/08/2023 09:34,26/08/2023 09:42,26-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
0f17e6d4-cdb9-43c4-9300-08081d119871,Outcall,Returns,Reverse Pickup Enquiry,,ded5b0b8-b58e-4f6f-900b-f233d017b2c0,,26/08/2023 16:41,26/08/2023 16:45,26-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
c6724ac7-29d2-4590-b80a-01a8e3d435c5,Outcall,Returns,Reverse Pickup Enquiry,Good ,302af611-f78d-4328-bb16-426a35741fbe,10/08/2023 14:13,25/08/2023 10:08,26/08/2023 14:23,26-Aug-23,NEEMUCH,LifeStyle,421,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
ab6510cb-1012-4d5d-8306-e62700727533,Inbound,Returns,Return request,,4ab3b9cb-a203-4ee0-add2-00fddbd1a231,,26/08/2023 20:07,26/08/2023 20:10,26-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
f4185301-4c22-4993-8a84-213dd9d2dc7f,Outcall,Returns,Reverse Pickup Enquiry,,c53a2b64-2fe7-40c0-b2f5-397e73998f43,,26/08/2023 15:53,26/08/2023 16:01,26-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
c14162a8-99f8-4bcb-9c4c-5302916590d8,Outcall,Returns,Reverse Pickup Enquiry,,c076f16f-d5c0-4df3-87a3-094d4a112201,,26/08/2023 10:33,26/08/2023 10:35,26-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
1b2d7603-67c3-42dc-8be0-8b53ed6b86f6,Inbound,Order Related,Customer Requested Modifications,,2efb7115-bef5-48d7-b278-04761bb448c9,,26/08/2023 15:05,26/08/2023 15:12,26-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
2e9b20e0-ba2f-4a01-b78b-019f3ad2a079,Outcall,Returns,Return request,Thanks I am happy for costumer support ,b9e6648f-d42b-4111-91e6-b9e67c539d90,,26/08/2023 17:51,26/08/2023 17:56,26-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
08ae1d91-2d17-4357-9c2d-662d21647795,Inbound,Returns,Fraudulent User,Very good ,b65f2f58-ce15-4571-9792-bf238616b705,,26/08/2023 20:12,26/08/2023 20:13,26-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
bcbe25bd-a5ff-4520-9517-732779a8af11,Inbound,Order Related,Installation/demo,,cc998c10-3a53-4192-b9d3-a43fd70b8301,,26/08/2023 17:54,26/08/2023 17:59,26-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
9a502d11-f19a-4313-96a3-ce149dfc7533,Inbound,Refund Related,Refund Related Issues,Ji mere se inhone   baat  ,fbdcc596-9893-4364-8c2d-619b78b680cf,13/08/2023 09:54,26/08/2023 17:12,26/08/2023 17:26,26-Aug-23,FARIDABAD,Electronics,440,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
b4f1fe4e-512e-4d47-adb5-b57e0f3ecfb0,Inbound,Returns,Missing,Good ,5ca0c2d2-5596-448c-b3e4-7b7f77d7eeb7,,26/08/2023 19:16,26/08/2023 19:22,26-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
7285faf5-0e32-44ba-8e5b-82262408756f,Inbound,Returns,Return request,,cbcc6ecd-5a86-4285-bb6e-b02f152cf0b0,,26/08/2023 15:04,26/08/2023 15:13,26-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c9e88b9f-9bda-405d-a8a5-e452faacb372,Inbound,Order Related,Delayed,,3b3867ce-8a38-4246-81f4-70d2cac1173c,,26/08/2023 16:51,26/08/2023 16:53,26-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
ff5c6673-45d4-4d22-8b96-f7d9ce721d6e,Outcall,Order Related,Order status enquiry,,6bda7bfd-e2ce-4759-a567-5018e661081d,,26/08/2023 07:38,26/08/2023 07:50,26-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8a46dd30-b84f-4955-9231-a99e715f9241,Inbound,Order Related,Order status enquiry,,1f01126f-e22d-47b0-80e1-dd6f540e3ef1,,26/08/2023 09:06,26/08/2023 09:35,26-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
82c90e11-e4a6-49b0-9528-4593be9c38a9,Inbound,Payments related,PayLater related,,3460485b-0eb1-4b52-9057-587e60699413,,26/08/2023 11:20,26/08/2023 13:34,26-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9ec16970-caf3-4619-ab53-2be3afdd7844,Inbound,Returns,Missing,Excellent,e73fd2a0-e352-4b5a-a651-ff0a7ea96e36,,26/08/2023 18:59,26/08/2023 19:15,26-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9234299a-5691-431a-995d-6238f4aba3a9,Inbound,Returns,Return request,,5fb5fd89-ec87-42e1-8eb0-9f860f8261ad,,26/08/2023 19:02,26/08/2023 19:04,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
1bbc25fd-97fb-4d96-9b9c-cf1a038f722b,Inbound,Returns,Reverse Pickup Enquiry,,2eecdec9-a426-40c3-8a5d-7b71df4c473f,,26/08/2023 08:18,26/08/2023 08:21,26-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
41f64b89-f59e-4859-ac58-092a86976a29,Inbound,Returns,Service Centres Related,,aea94f2b-80c5-48f6-aed6-ec37f4e35c41,08/08/2023 13:38,24/08/2023 10:28,26/08/2023 15:25,26-Aug-23,FARIDABAD,Electronics,999,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
bd9d4b02-fab4-4d78-b18d-a77445f9b45f,Inbound,Returns,Return request,Good service executive ,64622028-db27-4e00-996f-5d484e0b3221,,26/08/2023 21:26,26/08/2023 21:30,26-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
5d0b1913-9756-4188-8157-dbb98ef0efef,Inbound,Returns,Reverse Pickup Enquiry,Pls soul my problem ,e5ff9cc6-9b35-41c1-be1b-e4ebfdaad1c0,,26/08/2023 16:54,26/08/2023 17:56,26-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
b25225ef-d3b8-4a8b-ac8f-1e1be219cdc3,Inbound,Order Related,Order status enquiry,,f85dfefa-9cf4-4972-a9c1-bfc383c5a378,,26/08/2023 16:02,26/08/2023 16:04,26-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
40d42b41-1bab-4231-a97e-ffd293b7ee7a,Inbound,Returns,Return request,,65b122ed-13b8-4ecd-95ca-129c198e05d3,,26/08/2023 08:39,26/08/2023 08:43,26-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
1bea94f7-f6c7-4c4d-8bac-28b7210c0b09,Inbound,Returns,Reverse Pickup Enquiry,,86d948e2-bc63-4de5-b57a-8a3e21227ac3,,26/08/2023 17:26,26/08/2023 17:27,26-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f436caa4-2d34-47ea-9dbc-607d2896ed96,Inbound,Returns,Reverse Pickup Enquiry,,e68b6707-2d44-4e9a-a54f-f6eab610e243,,26/08/2023 21:55,26/08/2023 21:57,26-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
26fac3db-22ca-4d27-adda-d25b6fd7f034,Outcall,Returns,Reverse Pickup Enquiry,I am happy your customer exituive ,c2b84021-9d64-4a2f-b02a-c5cc94f2fafd,,26/08/2023 17:46,26/08/2023 17:56,26-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
2fa171fb-9a9b-4f70-be7b-89f55ee36d65,Inbound,Feedback,UnProfessional Behaviour,Good work ,e9a87112-e13b-442f-91e6-e629b5ccb46c,,26/08/2023 19:07,26/08/2023 20:17,26-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
451ebedf-ce8b-451b-a1aa-a7e54e710062,Inbound,Order Related,Order status enquiry,,f1ab8065-ce28-4c57-a78f-46ff25e30da0,,26/08/2023 10:02,26/08/2023 10:02,26-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
2ab60df0-a513-4e47-90cf-4fbb605c4456,Inbound,Returns,Fraudulent User,Customer care support satisfy but delivery person are not okay,43ba04de-9897-4e8c-9606-843c9b42c695,,26/08/2023 22:47,26/08/2023 22:49,26-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
adcef077-48ab-40cf-aeb0-ca99e04506ba,Inbound,Returns,Return request,"Kindly ensure that customers are informed beforehand regarding open vox delivery. So that when delivery person comes to deliver the product, the customer also check fir itself and donot just take the product",811d25ae-df7c-48bb-8bc5-2c4fbf958928,,26/08/2023 08:48,26/08/2023 08:51,26-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
248994e3-119e-403b-b387-cea8bff68436,Inbound,Returns,Missing,,3cf238b4-e73c-4bd5-ad86-7e9717a6bbf8,03/08/2023 12:38,26/08/2023 10:59,26/08/2023 10:59,26-Aug-23,DURGAPUR,Books & General merchandise,99,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
6bcdbeec-c831-4026-b87d-14f6e018401a,Inbound,Order Related,Customer Requested Modifications,,72d9c296-e119-4e7d-9475-4ba2650732d0,18/08/2023 11:18,26/08/2023 20:24,26/08/2023 21:08,26-Aug-23,NEW DELHI,LifeStyle,164,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
f4094b09-fbf9-4b5e-a0a7-a5c70311392d,Inbound,Returns,Reverse Pickup Enquiry,,570271f6-d7f2-41d3-89d1-ae3755262245,,26/08/2023 17:31,26/08/2023 18:17,26-Aug-23,,,,,Tyler Duran,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d20380c2-3e1d-4709-ae8b-8046577374c1,Inbound,Returns,Return request,,bc28adb9-ece2-4961-8f61-ebb570c2811f,,26/08/2023 13:41,26/08/2023 14:32,26-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
441dc7e1-ca7e-4f81-a3a8-030fe4cfbded,Inbound,Returns,Reverse Pickup Enquiry,Very good,3f7d5123-fd3e-42b0-a656-08cb36bd17d5,,26/08/2023 07:27,26/08/2023 07:28,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3ff6de1c-c63e-43ca-a507-9c2bf8798c6f,Inbound,Returns,Reverse Pickup Enquiry,,306263ea-4ba6-42cb-bc0f-9a8e6fa8086f,,26/08/2023 07:58,26/08/2023 08:00,26-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
dd7936ce-fd68-4bc5-a6d5-004b84710f70,Inbound,Returns,Fraudulent User,Good,42ed18eb-e131-4d3d-b064-afbdb98fc416,11/08/2023 21:23,26/08/2023 16:30,26/08/2023 16:34,26-Aug-23,JALGAON,LifeStyle,839,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
07811c66-c746-4c81-bd62-0d0dbb7e0d3f,Outcall,Order Related,Priority delivery,Thank you ,dbf08b6c-4ce9-4669-9e51-3eb17b4f999b,,26/08/2023 12:28,26/08/2023 12:28,26-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,4
e89bd6f0-1c7d-40d5-bada-44d71a713e42,Inbound,Cancellation,Not Needed,Good .,41ffe23a-d772-4c31-b286-f758b08f2621,21/08/2023 12:37,25/08/2023 23:04,26/08/2023 00:59,26-Aug-23,INDORE,Electronics,361,,Ronald King,William Park,John Smith,61-90,Evening,5
b1b0c7ad-4cb1-4006-b1de-3381a17f03b4,Inbound,Returns,Reverse Pickup Enquiry,,383e808e-ffe3-451d-a5ae-5b64b2821bd9,,26/08/2023 15:30,26/08/2023 15:30,26-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
71c6b674-20be-4a33-a7d5-5f62bcdf576f,Outcall,Order Related,Customer Requested Modifications,,26999972-f3cd-4a4a-80c1-deb9901ec0c5,,26/08/2023 21:35,26/08/2023 21:41,26-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
842977d7-6a0c-4384-a260-be5105dc9cd7,Inbound,Order Related,Installation/demo,It is an amazing to part of Shopzilla as a customer. ,40a80645-aab0-48da-8699-fd66acb8dfba,,26/08/2023 02:27,26/08/2023 02:35,26-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
64832092-c611-4356-b94e-bd5bba24cf08,Inbound,Cancellation,Not Needed,,3e2239c9-15d5-4c55-a054-7532f74501dc,,26/08/2023 19:49,26/08/2023 20:09,26-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
fb295d98-189a-4e73-bb47-0a2365ef8405,Outcall,Shopzilla Related,Account updation,,188e721f-784d-41c0-894d-f9165cdfd19d,,26/08/2023 15:37,26/08/2023 15:43,26-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e5160253-ff7b-405c-8073-80876a0cb24d,Inbound,Shopzilla Related,Signup Issues,Thank ,a11cc82f-1239-4c10-9818-cb3e532d6e0f,,26/08/2023 14:22,26/08/2023 21:48,26-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
65d3e3f4-52ce-44c3-93b0-d3a23a834bc5,Inbound,Returns,Return request,,6d045e15-2e54-486a-88c7-ab3289a90f75,,26/08/2023 09:10,26/08/2023 09:13,26-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
f24bc3ac-a95b-42c5-b9f6-1abcd79d3d7a,Inbound,Returns,Reverse Pickup Enquiry,,900a4a63-7cb9-4dc3-95f6-d8da4496aaaa,,26/08/2023 15:25,26/08/2023 15:25,26-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
e68bcae2-94c5-4e33-b571-eaae945b78cd,Inbound,Returns,Reverse Pickup Enquiry,,cdb27d61-65c6-4901-ab95-a9aaa2b74f3a,,26/08/2023 21:08,26/08/2023 22:52,26-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
2b3ae166-db45-49df-853a-b07c48a0168e,Inbound,Returns,Reverse Pickup Enquiry,,12976d3b-7661-4cdc-9182-69a321522a9c,,26/08/2023 22:16,26/08/2023 22:23,26-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
c82a8163-5667-4747-ba0a-d6d19354bcce,Outcall,Order Related,Order Verification,Bat kr ke bahut achha lga,243c774d-7a93-460f-accb-0310a096997a,,26/08/2023 21:32,26/08/2023 21:34,26-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
0d0b3d48-d87c-4e68-9945-49fd2c250922,Inbound,Returns,Wrong,Greet ????????,d0666970-2438-4624-9ac4-7ab1a3529516,,26/08/2023 18:37,26/08/2023 18:51,26-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
b70fcb67-bed6-4028-88ac-39b4aff81f1a,Inbound,Returns,Reverse Pickup Enquiry,Well & good Mam,7aacc844-db30-4397-9f68-f67c097e945a,,26/08/2023 18:04,26/08/2023 18:14,26-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
fa69a41d-3504-4c39-8c44-1ac49f80fd18,Inbound,Cancellation,Not Needed,Good,b80efd6a-426d-415d-b95b-86dfdc5d36ac,,26/08/2023 16:48,26/08/2023 16:51,26-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
9a9432e9-948b-4eaa-86fc-4c2ccb877fd0,Inbound,Order Related,Order status enquiry,Best,b922ec6e-d3d2-4522-be34-d8c89e45f4c4,19/08/2023 06:55,26/08/2023 07:49,26/08/2023 07:57,26-Aug-23,SRINAGAR,Electronics,999,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
e0ac5db5-c1f2-48c7-88da-3ba6c0c421e2,Outcall,Order Related,Delayed,Customer care number do apna ,95cd910f-b72d-4bb0-bff7-31b3dee04d6f,17/08/2023 22:20,26/08/2023 13:10,26/08/2023 13:12,26-Aug-23,SHAHGANJ,Home,345,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,1
ac9adba5-a12c-4e9f-8d21-12451ec18303,Inbound,Returns,Wrong,,91694756-6ec6-4e98-9bda-380a6a666280,,26/08/2023 21:47,26/08/2023 21:52,26-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
78e19165-56be-4e92-94a1-8db81f998ef9,Inbound,Returns,Reverse Pickup Enquiry,,6ad14d2d-3bbe-4c5e-bccc-9301ce657991,,26/08/2023 21:36,26/08/2023 21:39,26-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
6e96e726-e7ea-411e-a312-833b0f275296,Inbound,Returns,Reverse Pickup Enquiry,,c32e5328-8e42-4f33-9b5f-0013a86ccc63,,26/08/2023 19:16,26/08/2023 19:18,26-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
5f3f09de-52d6-4222-b692-09ec37e21f21,Inbound,Refund Related,Refund Enquiry,,3c5a0b0f-cde6-415d-89dd-d96628efa5d8,,26/08/2023 00:41,26/08/2023 00:51,26-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
d61957eb-5cca-4bc1-94fb-75e0b0af9d11,Inbound,Returns,Reverse Pickup Enquiry,,c5dd21e8-d76f-41a9-9564-9a4c66d70fee,13/08/2023 15:52,26/08/2023 21:34,26/08/2023 22:49,26-Aug-23,LUCKNOW,LifeStyle,286,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
dde74b96-04a1-45ad-a98b-17ad001250ad,Inbound,Order Related,Priority delivery,,95e37ffc-d8f3-43e7-85d7-6015d9562fe6,,26/08/2023 20:52,26/08/2023 22:46,26-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,4
53d36b00-cc01-4034-a1f7-5f536ea4f580,Inbound,Order Related,Installation/demo,,aa12ac82-d512-4c1e-93ff-a6e761dd7eee,,26/08/2023 00:09,26/08/2023 00:15,26-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
ec603350-3675-41ae-9aeb-913f57bdb52a,Inbound,Returns,Reverse Pickup Enquiry,,3ced2f8e-cbd3-476e-b2e3-4f8d907b75fb,,26/08/2023 08:38,26/08/2023 08:39,26-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,3
e4d76d8c-932c-4f6a-913b-5e798f5030fe,Inbound,Feedback,UnProfessional Behaviour,,b71606c1-00dd-4dad-bf0d-465317454241,,26/08/2023 10:06,26/08/2023 19:34,26-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
aae71149-c19c-4a55-acfc-093cde035990,Inbound,Order Related,Delayed,  service is good ,77cfc62c-9e72-477b-94d3-e33c70231274,,26/08/2023 19:49,26/08/2023 19:53,26-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
cbcb12e5-d5e8-4df1-8c6f-0fad0809fb25,Inbound,Shopzilla Related,General Enquiry,,e8a0b080-08c7-4118-8bdb-3c4acf26795d,,26/08/2023 15:28,26/08/2023 15:35,26-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
d8f89a29-fa61-450b-8beb-bf76b8a42a34,Outcall,Returns,Reverse Pickup Enquiry,,4d350706-52b3-4e4a-816c-d18d533dead9,,26/08/2023 15:34,26/08/2023 15:41,26-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
640da421-a5e4-41d2-ac74-d3c4d3a8e1db,Inbound,Order Related,Delayed,Worst customer care does not help to the actual problem ,657b17e3-b3aa-4017-9ed0-1bd57d760d24,18/08/2023 17:31,26/08/2023 00:28,26/08/2023 13:29,26-Aug-23,HYDERABAD,Home,359,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
f9c3d05c-a3ed-43d5-a360-c6e183aa9183,Inbound,Refund Related,Refund Enquiry,,1c99f81d-ac29-4779-8ff9-aff315dd2529,,25/08/2023 15:47,26/08/2023 16:32,26-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,1
bfa982f4-0345-4fa7-adaf-83e0a34b4e51,Inbound,Order Related,Order status enquiry,Very good,9cfed375-963c-4543-984c-f1e780676639,,25/08/2023 14:37,26/08/2023 08:52,26-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3dbf353b-ba71-439c-8332-5434eac38909,Inbound,Order Related,Order status enquiry,,b4a0d7ad-db98-48d7-b98b-9e05e7150075,,26/08/2023 18:28,26/08/2023 18:39,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
04197779-c70a-4751-93cc-bad1d95595f6,Inbound,Payments related,Online Payment Issues,,46f789d7-e689-4578-871d-d5174bf4d3fd,,26/08/2023 07:18,26/08/2023 07:20,26-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
b12120de-ef01-4881-be6d-8ff8d305f635,Inbound,Returns,Reverse Pickup Enquiry,,84d67703-d846-49f4-a1d6-bae686c14cf7,,26/08/2023 13:04,26/08/2023 13:05,26-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
bd6431e5-26d0-4198-baa1-1323d30fb5bd,Inbound,Returns,Reverse Pickup Enquiry,,d0bfa64d-8a4f-4f90-a761-c5907c510eed,,26/08/2023 14:17,26/08/2023 14:20,26-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4223deb3-ae9a-4d13-9970-ea5b9bdf028d,Inbound,Onboarding related,Seller onboarding,,a07be1a8-89e3-4e12-b3dc-e9aa2ac682ad,,26/08/2023 14:53,26/08/2023 15:49,26-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
b11e370a-82e2-4f1d-a2c5-bf9f4c18a41f,Inbound,Refund Related,Refund Enquiry,,52535e04-8eab-4f6e-9d01-ad7097fbc7e7,,26/08/2023 18:56,26/08/2023 18:58,26-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
7e2ac968-41d3-4ea3-b84c-7d6a790195e9,Email,Returns,Return request,,13304231-4a00-448f-a2af-41444ccbca0a,13/08/2023 16:50,26/08/2023 18:28,26/08/2023 18:32,26-Aug-23,CHENNAI,LifeStyle,582,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
51bd20e2-4f60-44c4-94fb-dcba922ea315,Email,Shopzilla Related,General Enquiry,,fcd2d364-fd61-4b15-a264-083776c7a93d,,26/08/2023 18:22,26/08/2023 18:26,26-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,1
21210285-74df-4c8b-8c50-f7454c859dcd,Outcall,Shopzilla Related,General Enquiry,Shopzilla is very poor service..,a994171c-8fbf-401d-bf3e-8eaa8dd54591,,25/08/2023 18:49,26/08/2023 14:01,26-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ab53dfbb-8f0f-4777-acbd-7bc1c3bc9137,Inbound,Order Related,Delayed,,da93a606-50b2-4a1e-86c3-3afa24136ff2,,26/08/2023 07:50,26/08/2023 11:41,26-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
ae7a2471-31a7-488a-bdb2-c21700f9b0bd,Inbound,Order Related,Seller Cancelled Order,Slow service of Shopzilla.,695d6fe6-a909-41ff-b26d-7cd2b1f06dd5,,26/08/2023 14:58,26/08/2023 15:17,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,1
10ae9d14-eea5-4e7a-aa6e-1eae04bc0542,Inbound,Shopzilla Related,Account updation,Bvm,d9f140c9-87e3-4482-b963-ab23f8561d46,,26/08/2023 15:24,26/08/2023 15:25,26-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,2
4315a91b-d165-419b-ab6c-e238a18dee22,Inbound,Returns,Reverse Pickup Enquiry,,6d21f2aa-b099-4db5-8b02-53f940fd0031,,26/08/2023 19:04,26/08/2023 19:12,26-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
0ce5b146-bc23-4313-a135-276708bc1703,Inbound,Returns,Reverse Pickup Enquiry,,f0f0e73f-91a4-44d2-961f-e796ae505f77,,26/08/2023 13:32,26/08/2023 13:41,26-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
c273e71f-6aae-4bdd-b462-840b93339525,Inbound,Returns,Reverse Pickup Enquiry,Good ,f0f7c661-b2ad-490c-b7c5-aaf2b70cc3e8,,26/08/2023 05:06,26/08/2023 06:48,26-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
88cd0aa4-322f-46db-82bf-8f0099104889,Inbound,Returns,Return request,,43ea186b-6fe7-409b-a936-c88d0714ce09,,26/08/2023 17:20,26/08/2023 17:22,26-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
66ff510a-9909-4ac6-b561-b3569abd4d11,Inbound,Product Queries,Product Specific Information,So happy,42e2af4b-50e0-4758-ae4d-d535fad6abb5,,26/08/2023 16:15,26/08/2023 16:19,26-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,1
6e99fbf5-37d6-4ea6-84d1-e9463da011b9,Inbound,Product Queries,Product Specific Information,,2866afb4-fe04-4ace-bc07-0705433c0e79,,26/08/2023 10:16,26/08/2023 10:17,26-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
13d383a7-a817-4de2-b42e-7fb933daf634,Inbound,Order Related,Delayed,,82155e6a-28fc-4253-8276-7f790c7baa8e,,26/08/2023 06:10,26/08/2023 06:14,26-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
659fbffe-39e0-48cd-acd8-1528b547fea5,Inbound,Order Related,Order status enquiry,,2ddb7457-5e0b-4c32-840a-ebe0b23f52b5,20/08/2023 21:22,25/08/2023 17:38,26/08/2023 21:30,26-Aug-23,SURAT,Books & General merchandise,431,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
f3f2f6f2-c789-4f33-9ee0-32a5f00ac4e6,Inbound,Returns,Return request,Please show customer support numbers so that we can connect fast,50329069-eedb-41dd-910b-a66b36d9b0dd,,26/08/2023 13:55,26/08/2023 13:57,26-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
736dd84b-41a0-434d-aeca-386755a9f37c,Inbound,Feedback,UnProfessional Behaviour,,0dbbfe9d-c014-4ff4-afc3-97b343a9df80,,26/08/2023 12:35,26/08/2023 12:38,26-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
2b1ecbe7-6edf-4f2f-a0ff-2d193ff55385,Inbound,Returns,Reverse Pickup Enquiry,,cda7fcf7-f5fc-4f39-a238-8cad6df3072e,,26/08/2023 14:57,26/08/2023 14:58,26-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
8540103b-22a2-43ed-b8dc-5d8c5513620d,Inbound,Returns,Reverse Pickup Enquiry,,6ce343f1-8db1-4ef0-bb9b-506a3387dd65,,26/08/2023 07:39,26/08/2023 07:41,26-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
4e65981f-db41-4435-a2e7-cfa36b326b86,Inbound,Returns,Service Centres Related,,31e61676-2fe7-4492-b869-0c8b26894bd5,19/09/2022 11:24,26/08/2023 10:02,26/08/2023 10:06,26-Aug-23,DURGAPUR,Electronics,3499,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
aab84417-dff7-430a-a73a-d60495e66271,Inbound,Returns,Reverse Pickup Enquiry,,724d5882-a381-4f4c-8550-b0ecaddda515,,25/08/2023 17:48,26/08/2023 09:32,26-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
573b5b4c-fb61-4f17-8965-7423767163f9,Outcall,Shopzilla Related,General Enquiry,,a3d14617-9edd-41f2-b71a-1c19499d3294,,26/08/2023 09:59,26/08/2023 10:21,26-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
43f216c2-21ab-4501-9858-48ea223fa322,Inbound,Returns,Return request,,e056d8e6-2e97-4b84-a430-b81ff3e60e1f,,26/08/2023 12:59,26/08/2023 13:02,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
41f57dcd-34b0-4f7b-ac7e-3160d8596f4d,Inbound,Returns,Wrong,Plz check his call recording ,f7cc5950-f3a6-4f44-be7f-aefb9adc3b7d,,26/08/2023 20:48,26/08/2023 21:18,26-Aug-23,,,,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,1
ccb4a676-6b3d-4a8a-a64f-c402ac1cef66,Inbound,Returns,Wrong,Very good ,c877d0ea-4600-45c4-8575-40ecf0fadd56,,26/08/2023 12:09,26/08/2023 12:11,26-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
8e5d0489-0625-482b-9f8e-770ab8812e57,Inbound,Returns,Reverse Pickup Enquiry,,17f8b36c-143f-4b6b-add2-b93688005378,,26/08/2023 21:54,26/08/2023 21:54,26-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
dcf3a6e9-7556-4b48-b791-e885d5639602,Inbound,Feedback,UnProfessional Behaviour,Thank you .sir ,150c371c-76bc-44e6-b734-8768cef61c80,,26/08/2023 21:46,26/08/2023 21:49,26-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
eedc0beb-fa60-4edb-882d-defb5eef1a59,Inbound,Payments related,PayLater related,,39db1d9c-c4d4-41ca-b213-3dbd2d549c97,,26/08/2023 17:34,26/08/2023 17:37,26-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
c1cb00f6-4794-4623-9fe9-6a30c21a1ead,Inbound,Order Related,Installation/demo,?? good job,3fc037a8-d718-486b-987e-44cd22cf44a8,,26/08/2023 18:16,26/08/2023 18:17,26-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
2f7bdfdf-1312-4413-ab8d-4eca50326ae8,Inbound,Payments related,Online Payment Issues,Good ,6b5b1c62-de64-4b85-b925-6190b9276846,,26/08/2023 20:42,26/08/2023 20:46,26-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
11161c14-64f0-4494-a6cd-84e9b8dd0a89,Inbound,Returns,Missing,,cb3420b1-a60b-414a-bb6a-76414be26d79,,26/08/2023 20:43,26/08/2023 21:07,26-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
d3182241-8cf5-421e-862b-94f603c9cf4c,Inbound,Returns,Reverse Pickup Enquiry,,a7c73ee9-50ae-48ce-8ffb-6bdf2fc3b838,,26/08/2023 09:13,26/08/2023 09:14,26-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
6d6848f2-70d8-4082-b63a-14ac4957cc18,Inbound,Returns,Return request,Nice ,c0ed04e2-0b6f-4a25-ac3c-65217f9232d8,17/08/2023 16:21,26/08/2023 19:20,26/08/2023 20:54,26-Aug-23,DHANBAD,Electronics,1999,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
0ed06f45-8446-439e-bc11-493b2bea549e,Inbound,Returns,Reverse Pickup Enquiry,,3a34b71a-f3e7-4109-819c-fdd50b9c33f4,,26/08/2023 23:06,26/08/2023 23:10,26-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e0a0eb4b-130b-43e3-ba6d-e1758194ff4c,Inbound,Returns,Return request,Please keep a check on  delivery  person ,53757951-ff29-427c-88d0-48d7990e0504,,26/08/2023 21:41,26/08/2023 22:18,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
6544076a-cbd5-4afc-9b60-d4a9e340b557,Inbound,Returns,Return request,Thanks a lot ??,4095a2e6-4661-4b54-b724-bd5244db8816,,26/08/2023 20:57,26/08/2023 21:08,26-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
a537c9e3-5f2b-4667-b674-cc868464378d,Inbound,Shopzilla Related,General Enquiry,Good ,17911695-c2e5-4e68-9433-fd2af36deb4f,,26/08/2023 18:27,26/08/2023 20:19,26-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
f9786827-4633-4951-802e-fa4adb926ffd,Inbound,Returns,Reverse Pickup Enquiry,,96c054b4-4729-4603-959c-4e4e1d4228fd,12/08/2023 11:38,26/08/2023 17:00,26/08/2023 17:02,26-Aug-23,NARWANA,Electronics,16990,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
c446a6fc-4753-4348-b1bb-d61739d76862,Inbound,Returns,Reverse Pickup Enquiry,Connect time less,66194f8d-a94c-4ba5-8801-aa57213417c4,,26/08/2023 06:46,26/08/2023 06:51,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
97f27017-6daf-43e9-9748-14f2d3949430,Inbound,Returns,Reverse Pickup Enquiry,Please return my money and take this product,7cf4cbed-c241-4d86-81a0-46c634623bc4,,26/08/2023 12:40,26/08/2023 12:49,26-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
13266023-b2fb-4478-add2-4ed48dbb663f,Inbound,Returns,Reverse Pickup Enquiry,,29dd7e62-460d-43c5-a732-3e59c7933c8f,,26/08/2023 17:25,26/08/2023 17:28,26-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
48bc18da-ebdb-4f13-9743-0a534f3673b8,Inbound,Refund Related,Refund Related Issues,,2edd6b80-d418-45e5-a112-5f4366d8a2e8,08/08/2023 22:17,26/08/2023 21:26,26/08/2023 21:36,26-Aug-23,SITAMARHI,Mobile,27999,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
08342e6b-bcea-44c3-b3fa-928f730fb93d,Inbound,Order Related,Order status enquiry,,03c321e2-2c37-489c-a4fe-fe261b0c106d,,26/08/2023 16:07,26/08/2023 16:08,26-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8667409c-663b-41c3-a68d-6f60e90a4ebd,Inbound,Returns,Reverse Pickup Enquiry,,e88e00b2-cc76-4b49-a1d2-913ba9debd16,,26/08/2023 13:50,26/08/2023 13:53,26-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
653a764b-ea01-49ea-997b-4be4d35cf45a,Inbound,Shopzilla Related,General Enquiry,,276321c8-d49a-4421-87ba-e7bf59a8ce14,,26/08/2023 00:48,26/08/2023 03:04,26-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
d77ddc8a-38d0-4edc-bf3f-638da2a7a7c5,Inbound,Returns,Reverse Pickup Enquiry,,a57eaf17-23ad-4ef9-b641-3345a4daa10d,18/08/2023 15:20,26/08/2023 16:12,26/08/2023 18:27,26-Aug-23,NEW DELHI,Home,484,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,4
13f934b9-eb2b-4cbd-a00a-d9a739cb4919,Inbound,Returns,Reverse Pickup Enquiry,Please resolve my issues.. And it will be helpful to reach your customer support without any hassle..  ,244992ed-3b97-4f2e-9b8b-9cb69bc503fb,,26/08/2023 13:46,26/08/2023 13:58,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
49583292-d5eb-4ff1-9707-2f90f49f01cc,Inbound,Returns,Reverse Pickup Enquiry,,7795a3ce-3609-4edd-b668-4997a06746b5,,26/08/2023 16:42,26/08/2023 20:28,26-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
284dc88c-bed5-441e-81b8-03e832b642b4,Inbound,Order Related,Order status enquiry,,c9240e74-b386-4df5-9b93-8056b450f214,,26/08/2023 18:52,26/08/2023 19:03,26-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
157cec04-2fec-4413-a2ea-e83cbfbfc594,Inbound,Order Related,Order status enquiry,,e8dabc5d-3133-4d27-9010-f5b564353a79,,26/08/2023 08:08,26/08/2023 08:11,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
dd2d1f69-50cd-4dfe-afab-51828671399f,Inbound,Order Related,Delayed,,5424a5f6-b60e-4675-a6e0-655f7941a241,,26/08/2023 10:02,26/08/2023 10:22,26-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
513402d4-dfdc-47a5-889c-7241d342ee88,Email,Returns,Reverse Pickup Enquiry,,1a249958-20ef-4d49-9a2b-35cee998e70f,22/08/2023 14:37,26/08/2023 14:20,26/08/2023 14:32,26-Aug-23,NEW DELHI,Books & General merchandise,599,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,1
97527776-d265-4f89-b482-1e71e0055330,Inbound,Returns,Reverse Pickup Enquiry,,45e7a035-84cc-4643-a34d-a1981c3d08a0,21/08/2023 11:16,26/08/2023 15:03,26/08/2023 15:04,26-Aug-23,NEW DELHI,Books & General merchandise,449,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
1f319b58-5ae0-4eb9-9ed5-cd56685b2108,Inbound,Order Related,Installation/demo,Very bad service by Shopzilla and did not help also Shopzilla exicutive.....and he playing the game with customer....Very very bad service....,95c6c7c5-872f-4ba5-aeac-dbf4606b7d43,,26/08/2023 20:45,26/08/2023 22:05,26-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,1
62eac5f9-2168-4ce7-8533-0af8912e05dd,Inbound,Order Related,Order status enquiry,,721ae837-f996-494f-afbe-ff06e5de6bac,,26/08/2023 20:49,26/08/2023 20:52,26-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
9629c991-c415-472e-86ca-eb6d891ea86f,Inbound,Returns,Reverse Pickup Enquiry,Good ??????,8b2eaa7e-21a5-4f68-933d-0ada6e34db24,,26/08/2023 20:08,26/08/2023 20:12,26-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
17bcc908-a790-4d6e-8886-be22d0f19ac0,Inbound,Returns,Reverse Pickup Enquiry,,1cd3a12a-536d-47b9-99b3-5c492c9540e3,,26/08/2023 18:53,26/08/2023 19:07,26-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
cc5d06aa-6102-4de2-8b27-f2e3223f43f3,Inbound,Returns,Reverse Pickup Enquiry,Good,d4bb63b0-f341-4739-bcde-c2ca2b66b2ec,,26/08/2023 07:57,26/08/2023 08:01,26-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
70efec8b-1fd6-466e-851b-5e7cde509a29,Outcall,Returns,Fraudulent User,"I am relieved much after getting connected to talk to the Customer support person. He listened to me, clarified many things with me in respect to my issue. Hope I addressed my issue clearly to him. I am a senior citizen 76 year old.  I was under tension and stress after the Issue was noticed by the Installation team, yesterday. Now I feel my BP is coming slowly to normal. Thanks ",e02ccc1d-e2ce-461d-ad3f-742f919dd805,,26/08/2023 08:09,26/08/2023 09:06,26-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
a58c6e31-7a46-4133-863f-00c7bc60f220,Inbound,Returns,Fraudulent User,Nice,7647d662-5d69-4d22-b3aa-06cd6efbb5ed,08/08/2023 15:51,26/08/2023 21:41,26/08/2023 21:43,26-Aug-23,ALMORA,LifeStyle,1619,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
b6ad2692-1560-41e1-92ec-eee38bba09a3,Inbound,Refund Related,Refund Enquiry,,6c899d83-4af1-4d36-8423-b5903affcff9,,26/08/2023 18:41,26/08/2023 19:13,26-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,1
b35235f3-7ce8-4276-9df0-9a4ace7a0ed0,Inbound,Returns,Fraudulent User,IF EVERYTHING RESOLVED IN TIME THATS IT 5 STAR THANKS...,46601e7c-b312-4cc4-8221-699abff2eace,,26/08/2023 17:07,26/08/2023 18:28,26-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
4f7a8f98-870b-45e0-8394-cfe16d7faa43,Inbound,Returns,Reverse Pickup Enquiry,,20ad88d4-3cfe-4a56-8a49-ab77cdecc243,,26/08/2023 11:58,26/08/2023 12:00,26-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
546361aa-ff18-448d-bfa6-25c231055245,Inbound,Order Related,Delayed,Please make system of OTP based delivery compulsary.,44edf991-0dbf-4532-833a-48e397ebb6b9,,26/08/2023 15:07,26/08/2023 15:11,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
40c0e817-6c8e-47f7-97d9-a6995719e2eb,Inbound,Order Related,Order status enquiry,She is a good lady I'm so happy with his support and frendlyness???? i wish my next support call divert to him??,fcabe3de-c963-456b-afb6-2f9801f0c658,,26/08/2023 22:48,26/08/2023 22:54,26-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
a5c7718b-15c1-4819-940f-bc32e4c4d32d,Outcall,Shopzilla Related,General Enquiry,,c9723139-a486-4b37-8f7c-e2d26b7d91e4,,26/08/2023 11:54,26/08/2023 12:05,26-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
6f1963dd-885e-48ad-9ed6-aca0bd3423b5,Inbound,Order Related,Order status enquiry,Good ,50e2ad7f-c76b-487a-814a-8baf09ea35bf,,26/08/2023 00:23,26/08/2023 00:28,26-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
93839d19-6586-44c0-9afb-cc560bd096ae,Outcall,Returns,Reverse Pickup Enquiry,,9f74f939-0894-4238-8964-c95b1747d523,,26/08/2023 19:04,26/08/2023 19:06,26-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
e500624d-dd65-42aa-b277-1f7f41603113,Inbound,Returns,Reverse Pickup Enquiry,,22f542f1-6184-4dac-a191-9030935f2025,,26/08/2023 18:57,26/08/2023 18:58,26-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
1654539b-463c-45d6-96fd-bb7947ce78db,Inbound,Product Queries,Product Specific Information,,a0ac7204-24fa-45be-aa0a-c1cb75691102,,25/08/2023 14:55,26/08/2023 00:45,26-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
561a4ed8-2038-4cfa-8b9b-eca31b48f8fa,Inbound,Order Related,Order status enquiry,,6ba01949-93f1-420c-b905-13ff38256cbe,23/08/2023 15:58,26/08/2023 13:01,26/08/2023 20:27,26-Aug-23,,Mobile,9999,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,5
247caa40-baf0-423e-a1cc-dcbcdd6377cc,Inbound,Payments related,Payment related Queries,,6df7a4bd-d62f-4193-b88d-cdd7f53c9a62,,25/08/2023 22:29,26/08/2023 07:19,26-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
ad180f8a-7164-4059-92f1-c765d339304e,Inbound,Order Related,Invoice request,,32b524dc-66a1-491f-b4e3-ed0c912d837c,,26/08/2023 13:21,26/08/2023 14:08,26-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,5
9bcccbba-393d-4545-a3bc-5c77b23547d4,Inbound,Order Related,General Enquiry,,9f7387e4-3433-47ad-bd36-2e5645201985,,26/08/2023 17:06,26/08/2023 17:11,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2ae290ac-5c47-4c36-8c9f-e12ec07acdd5,Outcall,Returns,Return request,Thank you sir ,fd0c3563-fdbb-4e07-a0da-c857b236f242,,26/08/2023 17:38,26/08/2023 17:40,26-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
beeafc51-df5e-4a84-9e75-fd200d423033,Inbound,Returns,Reverse Pickup Enquiry,,f5af0aa0-5f16-49f8-a33e-d79cb172a399,09/08/2023 20:10,26/08/2023 19:45,26/08/2023 19:46,26-Aug-23,MOTIHARI,LifeStyle,299,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
1ce5ab28-e0d1-4291-8532-92b72d8b5ce7,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla have lost customer care control no issues is resolved now a days ,52024ffc-f530-4aed-b7c6-d1ed8e3e42e4,03/08/2023 13:09,26/08/2023 10:20,26/08/2023 10:20,26-Aug-23,CHENNAI,Electronics,299,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
317e0c63-dc86-4767-9704-6c51dc0b182d,Inbound,Payments related,Online Payment Issues,,d5c4d099-4817-42ee-9546-3e32853424a5,,26/08/2023 14:58,26/08/2023 15:18,26-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
ec4ebfaa-3fb2-4556-985d-bde9821421cc,Inbound,Returns,Reverse Pickup Enquiry,,915514c8-f5bd-4abc-bb09-5fed27aa64a7,,26/08/2023 20:17,26/08/2023 20:28,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
b1e6d7f8-0672-4db2-9601-82e22156b0f5,Inbound,Returns,Reverse Pickup Enquiry,,6f5ed43f-327f-4c15-abfa-7c586484a2c7,,26/08/2023 11:51,26/08/2023 11:56,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
edf8b587-0345-4ee0-b98b-e1a95bc402ea,Inbound,Returns,Reverse Pickup Enquiry,,19b723fd-6c9f-4d42-b7f0-0e57ba4185e5,,26/08/2023 18:37,26/08/2023 19:09,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,3
5179477e-35dc-4408-a2f0-b34202b8b26a,Inbound,Returns,Reverse Pickup Enquiry,Awesome,917e5b4c-4a8c-4999-8c0b-25aa4792828b,,26/08/2023 20:30,26/08/2023 20:31,26-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8ff7002b-07a9-4f7d-ae92-faea4953c507,Outcall,Refund Related,Refund Enquiry,,813b8fe1-d55a-4fb7-8b9e-07b31391c322,03/08/2023 17:35,26/08/2023 18:23,26/08/2023 18:28,26-Aug-23,BANGALORE,Electronics,228,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
23c20a5b-f9bc-4979-a70e-7b1a76797978,Inbound,Returns,Reverse Pickup Enquiry,,52751a5d-4fc4-4172-a066-75c5bbb9ab23,,26/08/2023 19:46,26/08/2023 20:03,26-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
e0ab749e-d550-4074-99b3-5db5ef07f179,Inbound,Returns,Reverse Pickup Enquiry,Very good ,4399a7a6-4a83-483a-a77e-8da158f66f5f,,26/08/2023 16:54,26/08/2023 17:01,26-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
49d82ab4-b6ea-4013-9ee6-bce9305b4dc9,Outcall,Returns,Reverse Pickup Enquiry,Very good ,839786a8-3647-405c-92ad-0f7a99efb594,,26/08/2023 16:07,26/08/2023 16:08,26-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
61dba767-6162-4d33-a64a-fec918d7f162,Inbound,Order Related,Order status enquiry,,65eed8f3-d5d8-4e70-9502-42d872114052,,26/08/2023 15:06,26/08/2023 15:06,26-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e0fe06b5-64bf-4223-903a-e466118a502b,Inbound,Order Related,Seller Cancelled Order,,948e5d4a-e065-4f8b-a68b-ba5915f7f40c,,26/08/2023 01:39,26/08/2023 01:41,26-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
75272e6b-1db1-4022-b142-abd5b3702211,Inbound,Payments related,Payment related Queries,,5f1b4d0b-1273-44d6-b64c-df75797746d0,,26/08/2023 12:40,26/08/2023 12:43,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
7392197f-0163-4772-b19a-3228bbeca707,Outcall,Order Related,Order status enquiry,,e910773f-e5be-4d0f-a78e-73bdf3911acb,,26/08/2023 15:24,26/08/2023 15:31,26-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c59be939-c44b-4d93-afd5-11b52eb5865b,Inbound,Returns,Wrong,,33cc0989-45b7-4bce-bbbc-2bab850f8eb2,,26/08/2023 15:13,26/08/2023 15:14,26-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
59875c03-4adf-47fe-a0e7-010313dc57c1,Inbound,Returns,Reverse Pickup Enquiry,,c88258c6-f7cc-43e0-9fe3-095c0967d789,,26/08/2023 17:04,26/08/2023 23:39,26-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9834ce29-e2b3-4325-a17f-8e8a30542d99,Inbound,Order Related,Installation/demo,,14e3de67-5884-452b-b8ca-49d3f338508b,,26/08/2023 23:26,26/08/2023 23:29,26-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,4
73da8764-5625-45bc-8139-67418102f6c5,Inbound,Returns,Fraudulent User,,81bb66ba-4dbc-405b-a2c7-445c5295e52a,,26/08/2023 19:58,26/08/2023 19:59,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
c6d81da6-00c1-41d9-895a-15e1f2cf99b2,Inbound,Product Queries,Product Specific Information,Time taken after this not recieve proper resolution ,7da533ed-2c21-491b-8f79-b74aa01c250c,,26/08/2023 12:44,26/08/2023 21:56,26-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8b91b261-8c40-4b6c-b594-53f55c1be153,Outcall,Order Related,Order status enquiry,,9e8c19f8-d469-4170-b84b-6e1bf777d636,,26/08/2023 00:40,26/08/2023 00:40,26-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5cb348b5-3b2f-4909-b6c8-736b903cc074,Outcall,Payments related,Payment related Queries,,af4cf397-fe88-4705-8821-d759cfcdab92,,25/08/2023 19:42,26/08/2023 00:41,26-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
f0ce006b-fc63-48b9-b271-1fcce13dd618,Email,Order Related,Order status enquiry,,5b5facff-eaa3-47c6-82f4-5e1b969f81ee,,26/08/2023 13:48,26/08/2023 14:00,26-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,2
95ef4443-ec2e-44f7-aa9c-cb76870dc2b7,Outcall,Returns,Reverse Pickup Enquiry,,c0f9ea6c-ea48-49d5-a1e9-04fcc6c86e8f,,26/08/2023 14:03,26/08/2023 14:44,26-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
37cec3dc-e8ff-43ea-ace0-5fde844c5635,Inbound,Order Related,Installation/demo,My issue is not solved by you ,f23373fc-1aa7-45bb-a636-f7bf8255c4cd,,26/08/2023 15:21,26/08/2023 18:43,26-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
25dd4e5a-773f-42f1-ba7c-0a783834f085,Inbound,Order Related,Order status enquiry,,2fbf8c44-6139-4247-94e0-b40193348982,,26/08/2023 19:50,26/08/2023 19:51,26-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
991df780-0229-4ce7-a72f-8dcf1ac43ab4,Inbound,Returns,Reverse Pickup Enquiry,Fix replacement issue ,bbaff21d-c18f-43a6-a511-dac5ec1c51a0,,26/08/2023 20:54,26/08/2023 20:55,26-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,3
0c5071bd-0c15-4764-9e3f-21156bf4a823,Inbound,Payments related,Billing Related,,9e21ba13-fbd6-44c2-8813-9fb89c7a629b,,26/08/2023 17:34,26/08/2023 17:37,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
ce595e58-c194-4098-bb12-fe1e7ab331c6,Outcall,Cancellation,Not Needed,"The biggest problem is that nothing is updated here and even when you call your customer care, they do not know anything.",7b0e49ea-9724-46ff-b131-e8563697c586,09/08/2023 10:22,24/08/2023 11:10,26/08/2023 19:58,26-Aug-23,LUCKNOW,Furniture,8224,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
0b2173c8-d51c-4dc5-8c3d-cc7ae941c566,Inbound,Order Related,Order status enquiry,,b89c124d-55e6-4af8-970a-dfea22e2b24c,,26/08/2023 21:15,26/08/2023 22:05,26-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
bcc660ea-3ac6-4fba-8493-d055d83a4a81,Inbound,Returns,Reverse Pickup Enquiry,Overall satisfied ,15de19a3-0345-4fb7-b3f3-da843ca22a06,,26/08/2023 17:03,26/08/2023 17:56,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
3db7bf40-713d-4c2f-bc8b-22094a3b0a97,Inbound,Shopzilla Related,General Enquiry,Customer care ko full Access milna chahiye   vo   hi problem slove kar ske,2a4f4a84-84f7-4ed1-89ee-f02b49ceeea1,,26/08/2023 09:28,26/08/2023 09:30,26-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
db0f18e4-17bb-4405-be6f-cf3dc76e8846,Inbound,Returns,Return request,,f0dd5732-a479-4514-8d29-aeccd338d848,,26/08/2023 17:32,26/08/2023 17:42,26-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
e2b698b5-4e2d-46de-b925-a907d41da62f,Inbound,Returns,Reverse Pickup Enquiry,This was my last order from Shopzilla,d53d7b82-aa0a-4a94-8f6b-394f28ec26b8,,26/08/2023 18:15,26/08/2023 20:59,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
d51399cf-160b-4487-82bb-9db6dbd81d2a,Inbound,Shopzilla Related,General Enquiry,Excellent service ,aba08d97-a4b6-4e79-ad92-e5491ccb83e7,,26/08/2023 19:00,26/08/2023 19:01,26-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
eb171e76-2d6d-4b4d-b42c-0538833f32bf,Inbound,Offers & Cashback,Other Cashback,,26b3203f-6d60-4358-9c9a-c3fa7eaea862,,26/08/2023 21:25,26/08/2023 21:46,26-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
9992400b-373b-4b64-b73a-f65dd8c721a8,Inbound,Returns,Missing,,588ed24b-03d3-4f81-8044-3ab682076e5a,20/08/2023 11:27,26/08/2023 16:14,26/08/2023 16:18,26-Aug-23,DEHRADUN,LifeStyle,1609,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
9fcc98f2-3bb2-4538-a96d-1de5d5d66a9e,Inbound,Returns,Reverse Pickup Enquiry,Very ,ac8f3a63-f570-42f9-b0d2-c1a14478a594,16/08/2023 11:51,26/08/2023 09:12,26/08/2023 09:14,26-Aug-23,DHOLPUR,LifeStyle,2474,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a603b732-4a67-40f2-a644-e7cb49062935,Inbound,Order Related,Order status enquiry,,1d6b4d71-2f87-4264-ad45-7be4f2b66520,,26/08/2023 14:05,26/08/2023 14:17,26-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
60ea4268-23bc-47f3-b567-cd3c43f17424,Outcall,Order Related,Order status enquiry,,b91296d2-98e3-4d3f-86bc-5f2ae5daf4b4,22/08/2023 07:44,26/08/2023 07:40,26/08/2023 07:50,26-Aug-23,GURGAON,Home,245,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
94601d58-a337-4fc7-951e-bfd33d73f19d,Inbound,Order Related,Priority delivery,Good work...,6d06fd90-dc22-4429-9b09-6e1af646f297,,26/08/2023 08:44,26/08/2023 08:46,26-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
df899299-7970-4cf7-bc4f-d59a965c8eea,Inbound,Returns,Reverse Pickup Enquiry,,70971519-a50f-4c80-b35a-8e3f3f2ca66a,01/08/2023 09:43,26/08/2023 10:28,26/08/2023 10:29,26-Aug-23,GANDHINAGAR,LifeStyle,699,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
b2757823-b825-41f8-9e2e-59f49e66f1f7,Inbound,Order Related,Delayed,,c26ab345-d5f9-43f7-bada-328d3f08b388,20/08/2023 18:42,26/08/2023 08:36,26/08/2023 08:37,26-Aug-23,KRISHNA,Books & General merchandise,294,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
9aa7eb13-03e1-469c-b7dd-da1315d4bc29,Inbound,Order Related,Invoice request,,e9fe9b8f-f819-4e63-bb2a-a0a3ac856aa8,,26/08/2023 20:58,26/08/2023 23:56,26-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
c058a327-baf8-4113-b155-2312cfec3cc6,Inbound,Returns,Reverse Pickup Enquiry,Ok,97a1041e-45f3-49e1-b5e4-95a6e4037c10,,26/08/2023 06:38,26/08/2023 06:58,26-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
cae86dbb-973e-4194-ac10-b15ab9299353,Inbound,Returns,Technician Visit,Shopzilla technical service is very condom,f4a06ca4-b4e7-47da-a1fd-621095b3a8cf,20/07/2023 21:34,26/08/2023 19:56,26/08/2023 21:12,26-Aug-23,MEERUT,Mobile,5999,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,1
baa7372c-da07-4fad-b45c-b5cd01d9d0db,Inbound,Returns,Return request,,89bb2356-4b65-460e-8816-5f639fc4f480,,26/08/2023 20:35,26/08/2023 20:40,26-Aug-23,,,,,Eric Dunn MD,Jackson Park,William Kim,On Job Training,Evening,5
0d363f35-a8ee-4cef-889c-a20ddaa009f4,Inbound,Feedback,UnProfessional Behaviour,,17c4583b-5ce8-43e1-b593-13c96b323da1,,26/08/2023 16:02,26/08/2023 16:13,26-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,4
c4c03655-e6ae-41e9-8f95-79ffe64e664b,Inbound,Shopzilla Related,General Enquiry,Good,69e0015f-33fc-4b91-a7b3-0cdce5b4388a,,26/08/2023 08:42,26/08/2023 08:47,26-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
63355c61-5e4b-4b42-b04c-e0d8c2a454b8,Inbound,Order Related,Delayed,My problem is not resolve ,fae2b628-0fae-4a11-94dc-5603757687f4,,26/08/2023 23:52,26/08/2023 23:58,26-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,1
9a994135-41d3-463b-a585-069a25150363,Inbound,Returns,Reverse Pickup Enquiry,,19e2f96f-2643-4be8-a2f7-f4bfe53c7ece,,26/08/2023 17:33,26/08/2023 17:34,26-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
9f368da2-45a8-4f6d-8248-5dbaa854aef4,Inbound,Shopzilla Related,Account updation,Add chat option also for contacting customer care ,db3a9d37-ad3b-46cb-ab0a-f7348a04a0c0,,26/08/2023 22:37,26/08/2023 22:52,26-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
edb881d7-07c8-48b3-b37b-d0a3cc570a39,Inbound,Product Queries,Product Specific Information,,cf9a62c0-362f-415a-ae9c-4d61292d18e6,,26/08/2023 07:58,26/08/2023 08:02,26-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,4
1b87fcfb-2389-421d-96e8-d43983386b78,Inbound,Order Related,Order status enquiry,,403c965c-dfa5-4e6f-9dc7-f218f7a18b32,17/08/2023 03:48,23/08/2023 13:44,26/08/2023 21:12,26-Aug-23,DHANBAD,Home Appliences,223,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
9076f2c0-d40f-4c1b-a385-eae65a88e962,Inbound,Payments related,Payment related Queries,So good,cb01c22b-d419-4c38-9d0f-5b1feb47698d,,26/08/2023 08:37,26/08/2023 08:45,26-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
2aa78bfe-e2fe-414b-9adb-f153ad571724,Inbound,Order Related,Order status enquiry,,bed20a53-e7a8-433a-af0f-20be149990ac,,26/08/2023 15:08,26/08/2023 16:37,26-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
988f3632-9a3a-4656-86a1-ae3d2789c874,Outcall,Payments related,Online Payment Issues,,247cec98-4222-4915-ad6a-506f0daaf50b,,26/08/2023 18:45,26/08/2023 18:48,26-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
a8452ce8-1673-496c-b58a-babfd7d3620f,Inbound,Feedback,UnProfessional Behaviour,,38e37607-46a8-44d6-bf55-b2cc12c3cab0,,26/08/2023 22:36,26/08/2023 22:54,26-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
0d4ee6a4-249a-49b4-8447-df088937f01c,Email,Returns,Return request,"Trying to add options of causes of return like damaged product delivered, wrong items delivered. So issues can be solved without needing to call customer support everytime. ",a73bb0cc-0a3a-4d4f-b95f-b095cfe123e0,,26/08/2023 12:06,26/08/2023 12:09,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
718d944a-b635-4697-ae59-3614060c021a,Inbound,Shopzilla Related,Shopzila Premium Related,,59a5538f-dbac-4b90-973b-504e21eaf4b2,,26/08/2023 08:33,26/08/2023 08:35,26-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
90ed874b-4eea-4505-9fa5-45ce271907b9,Inbound,Order Related,Delayed,,a2a65e4a-3109-4ea8-82d8-bdd13739d246,,25/08/2023 19:03,26/08/2023 01:35,26-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
3077b949-2f73-48dc-af56-ccd84d17a8a8,Inbound,Order Related,Order status enquiry,Good feedback ,1c610969-3264-46be-a794-b3bb1837a79c,06/08/2023 14:01,26/08/2023 18:43,26/08/2023 19:07,26-Aug-23,SURAJPUR,Home,166,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
4771ab3e-1528-4c14-838d-760ceccd14b0,Email,Returns,Wrong,"Everything is good, but sometimes executives are so formal. If it takes 10 mins to talk then they take 4 mins for formality talks only.",2b0f23d9-e774-4688-bcfc-fc4217f86ccc,,26/08/2023 19:54,26/08/2023 19:54,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
e5912652-1677-4d75-bd05-ee0531296ac2,Inbound,Returns,Reverse Pickup Enquiry,Good. Work,6724513e-9511-4366-9c77-fab6ec1d87cd,,26/08/2023 19:21,26/08/2023 19:27,26-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
86cad149-26f6-4123-81a0-653d1e5bdcfc,Outcall,Returns,Return request,,10063e21-ce82-4a43-88af-fd9131c16da5,,26/08/2023 12:13,26/08/2023 12:15,26-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
6eb6f101-e758-4642-842f-9ca4329ee391,Inbound,Order Related,Order status enquiry,,d6b30cd7-4c69-451c-8f08-e2b16874b842,,26/08/2023 08:02,26/08/2023 09:05,26-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
58230883-1fab-4ce9-9911-6866e10a51f5,Email,Cancellation,Return cancellation,,8ba2d342-a054-465e-b189-dd9c9e9aa621,,25/08/2023 20:48,26/08/2023 07:11,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,3
20003e75-ed01-4431-a6ff-908cfa5b8a98,Inbound,Order Related,Order status enquiry,Thank you ,fa0a46af-d277-4053-8cb7-5b84db61354c,,25/08/2023 16:06,26/08/2023 18:48,26-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1df5c768-0fe9-48cf-9eb9-d555d3219458,Inbound,Returns,Reverse Pickup Enquiry,,69792ce7-4a22-4b53-91c5-213a8af6b1ff,,26/08/2023 17:04,26/08/2023 17:42,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
fd7057d0-3ab6-4372-b9ac-95be416070eb,Inbound,Product Queries,Product Specific Information,Nice,377e1a25-9919-4fe4-bbc2-1e665d23547b,,26/08/2023 11:00,26/08/2023 11:04,26-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
40830c8f-bc75-488e-9bbe-e571de6499dd,Inbound,Returns,Wrong,,16a523cc-df2b-4528-bb24-aa798302c46b,14/08/2023 11:32,26/08/2023 17:02,26/08/2023 17:04,26-Aug-23,LALBARRA,LifeStyle,973,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
8a6d5d6a-8aa2-42f8-bfcd-645ce9c542ad,Inbound,Returns,Fraudulent User,,8879a22d-8f5a-43f9-976d-586ff24b29db,,26/08/2023 11:47,26/08/2023 11:55,26-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f0bbbc89-4a07-4c5c-840d-f48bde2c5f44,Inbound,Returns,Reverse Pickup Enquiry,,ad40cbfc-2191-42b2-a10d-c613a24f18bc,,26/08/2023 14:15,26/08/2023 15:26,26-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
a8aefe1a-7f74-46e7-8557-10894dcb7a64,Inbound,Returns,Service Centres Related,Customer care good response,970c1960-3890-4edc-8c29-8b6e5506c0dc,,26/08/2023 15:20,26/08/2023 15:22,26-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
b0c09c7d-2e66-4dab-8c2e-bc954276285d,Outcall,Order Related,Order status enquiry,,eba1b53e-e6c1-41b2-97de-b4045b9a7308,,26/08/2023 19:22,26/08/2023 19:27,26-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
56b5f079-7af6-4369-a1e8-da74d4bb7bed,Inbound,Refund Related,Refund Related Issues,Network issue ,69a0e7bb-71ab-4552-aa0c-9d98dbec4cec,,26/08/2023 17:58,26/08/2023 17:58,26-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
a5669354-6017-4976-a0db-ff5f17f0d97e,Inbound,Returns,Reverse Pickup Enquiry,Amazing Shopzilla!! ?? ,cd2a2d68-5279-4151-96cb-ecf9ebd2bada,,26/08/2023 21:05,26/08/2023 21:27,26-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
4a2cffc3-264f-4aa0-a939-3dbbcc181207,Inbound,Returns,Reverse Pickup Enquiry,,d779bf95-e015-42eb-ad6b-f5dd285e593f,,26/08/2023 14:05,26/08/2023 14:06,26-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
22577bfd-1754-4987-8e10-40ef168eab8b,Inbound,Order Related,Delayed,,3d0caaff-d465-4e8f-b620-439d019145f5,,26/08/2023 19:58,26/08/2023 20:01,26-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
a2b9902e-53d4-4fba-a130-52fb01d43069,Inbound,Returns,Reverse Pickup Enquiry,Nothing...,400c0e30-f8e8-45a3-abc9-4494f37ebc5d,,26/08/2023 16:31,26/08/2023 16:35,26-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
b7ebb059-6410-43e1-b7fe-141911d8772d,Inbound,Returns,Reverse Pickup Enquiry,,c40c0017-5994-4025-a843-47e2ba2a2de2,13/08/2023 21:02,26/08/2023 14:44,26/08/2023 14:53,26-Aug-23,LUCKNOW,Home Appliences,824,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
cc21955d-02da-427f-8805-8d461d7c0ce7,Inbound,Shopzilla Related,General Enquiry,,15ef08a8-7223-47f9-8069-6c6a5b0fc4a0,,26/08/2023 18:48,26/08/2023 18:53,26-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
dd91f867-2e97-4a30-8829-af9f6c56420e,Inbound,Returns,Return request,Thanks for Shopzilla approval my complete ,dde6a698-af1a-4253-b1f7-89fa7cdb8e71,,26/08/2023 16:06,26/08/2023 16:10,26-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
52a55801-a9ea-40bb-a40b-46a82a4ee61c,Inbound,Order Related,Order status enquiry,,c9b1fd9b-8678-4f40-b81e-96a47252e6c2,,26/08/2023 11:39,26/08/2023 11:44,26-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
15e6dbb6-7e7c-4c59-96c7-b40e7e335f7e,Inbound,Order Related,Order status enquiry,Very nice,1ee49428-69fd-4518-af7a-a1d984aa702d,24/08/2023 00:05,26/08/2023 17:00,26/08/2023 17:02,26-Aug-23,NARNAUL,Electronics,599,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
1fe2f506-fe19-413f-ad31-09a219b2b208,Inbound,Order Related,Priority delivery,,b7b52ac4-f808-4cb3-862c-546daa922b9b,,26/08/2023 07:09,26/08/2023 07:13,26-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
2cea998a-74f7-420a-8437-db3e080acf0a,Inbound,Returns,Return request,Good ,b75d6d90-cb91-4d5f-99c2-64264a3c60c3,,26/08/2023 22:38,26/08/2023 23:40,26-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
7f4a01e2-9166-4add-bed8-68944039e625,Inbound,Refund Related,Refund Enquiry,Hye,036ea0c7-9d84-48e6-99df-3a65b4be6d2a,,26/08/2023 18:35,26/08/2023 18:37,26-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
a531d347-2d62-421a-beff-a5be176f7c41,Outcall,Returns,Reverse Pickup Enquiry,"When you can see that product delivered is incorrect, just refund the amount and take an action against the seller.",2af711c3-7b95-4283-bae7-3d5cab7c411a,,26/08/2023 18:00,26/08/2023 19:03,26-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,1
ec04289d-4b00-4818-8f74-00fbd128c6b0,Inbound,Returns,Reverse Pickup Enquiry,Tu,2a0879d4-1550-4659-acf7-4baa611d95c0,,26/08/2023 17:33,26/08/2023 17:35,26-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
29fcd2cc-cfc8-4da2-868f-21cd047d5b51,Inbound,Returns,Reverse Pickup Enquiry,,f642afa3-ecf9-4ddd-8c35-b0084ff18228,,26/08/2023 17:04,26/08/2023 17:04,26-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
a506e36e-591a-4b46-a315-b5a1c4b0f76a,Inbound,Returns,Return request,Customer service veri nice I am happy ,0ef26bbc-8bf3-458b-abaf-088e8e1e6983,,26/08/2023 19:27,26/08/2023 19:29,26-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e5aee093-0ad7-4f1c-a6c2-3ee438f7d889,Inbound,Cancellation,Not Needed,My first order in grocery items was not delivered yet thank u Shopzilla for bad service done by Shopzilla,33e660f9-e404-43ab-9b97-aa1c0960cd1e,20/08/2023 07:25,26/08/2023 19:08,26/08/2023 19:12,26-Aug-23,FARRUKHABAD,Books & General merchandise,42,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
6366df9a-c025-47c6-9d0c-ec80f4240e23,Inbound,Payments related,Online Payment Issues,Ok,554cc458-1ca3-4d9f-a417-385ee05352f8,,26/08/2023 22:15,26/08/2023 22:17,26-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
2c20a486-28d9-425e-8268-897d8809c52c,Inbound,Returns,Reverse Pickup Enquiry,If there is any order cancellation by Shopzilla then it can be told to customer through telecomunication upfrontly,c8e00d61-d261-4626-b425-2f9affdd61d9,,26/08/2023 10:06,26/08/2023 14:22,26-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
78773fb7-8848-4bac-ae25-6ab18c6fffce,Inbound,Refund Related,Refund Related Issues,,7253a26a-de93-4f16-a724-5994c48a0466,,26/08/2023 09:22,26/08/2023 09:48,26-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
0bd20abe-dde8-49af-b5d9-bc0bed0a9ce9,Inbound,Order Related,Delayed,,517fb125-e12d-4ee6-81eb-33c1751e7fdf,,26/08/2023 19:48,26/08/2023 19:50,26-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
c6b028ed-b8da-403e-8359-1a475a4935e5,Inbound,Order Related,Delayed,,1013370c-f49a-4c87-be99-1276878d4a93,17/08/2023 16:38,22/08/2023 20:28,26/08/2023 11:20,26-Aug-23,MEDAK,Books & General merchandise,237,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,3
39f0c6bf-ffb6-4206-808b-6cc52b66de0a,Inbound,Returns,Service Centres Related,Shopzilla is very poor company,3bddee36-b583-4613-bc0f-f72a90a9095b,,26/08/2023 22:15,26/08/2023 22:17,26-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
1395d59c-c185-44aa-94df-fe2462abce81,Inbound,Returns,Reverse Pickup Enquiry,,1b1b0efd-2ea9-4451-af16-d68263bcaa92,,26/08/2023 14:42,26/08/2023 14:47,26-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,5
5f10ae34-6351-4464-86ef-baa49cc5aa91,Inbound,Returns,Return request,,2e8f9102-1c49-4f6c-aeaf-f1f29da5c941,16/08/2023 00:49,25/08/2023 23:27,26/08/2023 07:53,26-Aug-23,HIMATNAGAR,Books & General merchandise,2799,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
bd85c143-61a5-450d-aa71-0fc3e0020022,Inbound,Order Related,Order status enquiry,Very good ,a219299c-af83-4c5e-999d-6165f258b895,20/08/2023 11:10,26/08/2023 21:31,26/08/2023 21:36,26-Aug-23,CHHINDWARA,Home Appliences,9990,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
13da9d84-2297-4065-b570-9d69fe69cf30,Outcall,Returns,Missing,,27c6fa73-b232-42b1-a6b0-892d279d16a7,,26/08/2023 17:50,26/08/2023 17:56,26-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
625d2aef-3404-4f52-aa20-ddd1d8c041dd,Inbound,Returns,Reverse Pickup Enquiry,Good,b5b1a12d-d2db-4c7e-ad01-e28eeaed96dd,,26/08/2023 22:27,26/08/2023 22:34,26-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
97fff51e-2f75-4834-8a54-75e393e36964,Inbound,Order Related,Priority delivery,,86e6dda3-8bc5-40e3-939a-88ab83925ab2,,26/08/2023 23:13,26/08/2023 23:15,26-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ac2627aa-f479-415f-a0be-fc46682cf299,Inbound,Order Related,Delayed,,066aff8f-a691-4b71-90f5-707162aa044b,,26/08/2023 23:36,26/08/2023 23:40,26-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,3
06d75bf7-26c9-4e58-b313-fc45313bc0b1,Inbound,Order Related,Delayed,,014fe845-fb42-4989-af9d-d966e24ad74e,10/08/2023 23:24,26/08/2023 22:24,26/08/2023 22:28,26-Aug-23,PUNE,Books & General merchandise,603,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
95468a88-22f2-47cc-bfd5-b7f47efa7ffc,Inbound,Returns,Exchange / Replacement,Best ,73f6a5dd-6ba6-4c58-ba0f-781fd5f15025,,26/08/2023 19:20,26/08/2023 19:43,26-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,4
65881f9b-00ca-423a-a8c0-54d64e50bcc4,Email,Order Related,Delayed,Shopzilla chutiya hai,071b44ef-2827-4085-a59b-ac154108f421,17/08/2023 00:53,26/08/2023 01:49,26/08/2023 08:25,26-Aug-23,BHIWANDI,LifeStyle,435,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
6e8a5666-c5e4-4282-bbfc-70945a7ae1cf,Outcall,Order Related,Order status enquiry,,816cc10f-0074-4917-9d1f-8949f7476efe,22/07/2023 12:11,26/08/2023 14:17,26/08/2023 15:20,26-Aug-23,SUPAUL,Home,1999,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
489b5239-8c9a-437c-a4dd-56632db1b5f2,Inbound,Returns,Missing,,350c219f-372c-45c2-b180-8ee8b6f4d631,,26/08/2023 17:41,26/08/2023 20:33,26-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a4634a7f-106b-4aaf-bcf2-e5b98585614b,Inbound,Refund Related,Refund Related Issues,,60e02456-a496-4df0-918e-3939de4c7342,,26/08/2023 08:44,26/08/2023 14:01,26-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
321ec63e-934a-4f06-8bec-a35ebc636f43,Inbound,Returns,Reverse Pickup Enquiry,,a07b50a8-a72a-46e8-a9c3-aadb5fe7459d,,26/08/2023 08:59,26/08/2023 09:08,26-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cdb552a4-dd13-4681-89e6-04b2e6e91f77,Inbound,Returns,Reverse Pickup Enquiry,,46ce76b3-38b1-40ce-accd-86187eb09747,,26/08/2023 20:20,26/08/2023 20:31,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
38d7dbb0-ba13-4245-a20e-61bd0858de5d,Inbound,Feedback,UnProfessional Behaviour,Timely product delivery,5e28b2b8-e729-4db7-a972-609153d59bb5,,26/08/2023 20:20,26/08/2023 21:14,26-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
92e72023-ffe9-4e35-b918-584dd2ad918c,Inbound,Order Related,Delayed,,b02d5453-8d35-48c0-8ad1-562eae4588e2,,26/08/2023 15:28,26/08/2023 15:30,26-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
20162830-6ee6-4504-be5a-5d81e5c5418b,Outcall,Returns,Missing,,f9826f22-6eaf-47ec-8810-b6503eed3eb6,,26/08/2023 14:01,26/08/2023 14:03,26-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1058f737-3620-4266-82e6-97904cf36d56,Inbound,Shopzilla Related,General Enquiry,Nothing just happy with the service,fc35c00a-f9ed-4829-987d-ffddebada756,,26/08/2023 07:55,26/08/2023 09:40,26-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
7beba7b2-c1cf-425b-a45a-de717be3b495,Outcall,Returns,Return request,,4ad7e14a-8787-435b-b6c0-14339858f19c,16/08/2023 15:17,25/08/2023 17:19,26/08/2023 18:18,26-Aug-23,PUNE,Electronics,798,281,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,5
0fe6205b-734c-41ce-b13c-715f03fe876c,Inbound,Order Related,Delayed,Best,73998e42-f3dc-4b61-9287-2e8ffb832c76,19/08/2023 20:26,24/08/2023 23:15,26/08/2023 15:27,26-Aug-23,LUCKNOW,LifeStyle,249,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
da9dee6c-ed0f-4309-a242-54b95c367b90,Outcall,Returns,Fraudulent User,,fcdaa096-8452-478b-9746-b0f825510b61,,26/08/2023 17:26,26/08/2023 17:29,26-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
7a172980-f726-428e-8ce7-f30dade934ff,Inbound,Refund Related,Refund Enquiry,,2d7fa12f-0fe5-4693-a2ed-71fb419ba956,,26/08/2023 09:36,26/08/2023 16:09,26-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
50c707b0-6e50-4c4b-848b-404d486470b7,Inbound,Order Related,Customer Requested Modifications,,fff249e5-ca98-4606-ae1d-753013d76a8c,12/08/2023 00:40,26/08/2023 19:39,26/08/2023 19:44,26-Aug-23,SOPORE,Books & General merchandise,814,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0f2b907b-e4e5-4d48-a970-90e3abc5c2e2,Inbound,Returns,Reverse Pickup Enquiry,,b4361d69-4e18-436c-91f3-1fbfef52dde6,,26/08/2023 22:39,26/08/2023 22:57,26-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1201105f-8eb2-441b-9c87-9d3618c134a2,Inbound,Returns,Missing,,80ca1786-ea74-4ef1-aae3-8f5c9032948b,,26/08/2023 16:42,26/08/2023 16:49,26-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
c50f1a0f-d0eb-42ed-9989-14623475e8f2,Inbound,Order Related,Seller Cancelled Order,,6327e66e-6146-4ee0-b421-10d9782ba960,,26/08/2023 07:14,26/08/2023 07:17,26-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
af415ee1-4876-4e32-b7fe-5054687efa22,Inbound,Returns,Wrong,Good ,0c37e0ea-85fe-40e8-9f93-61cf29c5b0cd,,26/08/2023 01:01,26/08/2023 01:03,26-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
3af7259d-1d2e-4207-a1ba-544fed2ac946,Inbound,Returns,Reverse Pickup Enquiry,Problem still unsolved ??,83447e87-a8c6-4c6b-b420-47cf2dd1aaa7,,26/08/2023 14:36,26/08/2023 14:38,26-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
54f17ebf-68f0-44af-acb5-36f872d8c671,Inbound,Order Related,Order status enquiry,,5f5d0878-bec9-4854-8fbc-52e683587e24,,26/08/2023 16:08,26/08/2023 22:08,26-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
45fab195-8a5f-43f6-a21f-ab4f6e3f530d,Outcall,Returns,Exchange / Replacement,,c21129a3-82c5-4343-91df-132b8687f561,,26/08/2023 18:31,26/08/2023 18:55,26-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
28834b68-79e1-4f6d-a717-ea4286e361a7,Outcall,Order Related,Seller Cancelled Order,,049b4bc9-fe91-48f2-ad7e-b69b6e35a771,,26/08/2023 08:41,26/08/2023 08:44,26-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,3
b1a41b86-2883-43b5-a52b-eade7bfef11c,Inbound,Order Related,Order status enquiry,Overall good,150a69a1-53f6-4e94-9929-1e3379dda837,,26/08/2023 16:06,26/08/2023 16:07,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
5ff412a7-ee0b-415a-b0cb-180618f7cd80,Inbound,Returns,Reverse Pickup Enquiry,Stop doing business ,2e3890fe-a62b-4ab8-bebf-a5e769907ddd,04/07/2023 23:02,26/08/2023 12:14,26/08/2023 12:50,26-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,63490,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
82fad9b0-fe27-4455-bb03-ce3b0691466c,Inbound,Order Related,Delayed,,79e78bbd-63e7-4a34-85b4-7e53028898c5,,26/08/2023 05:54,26/08/2023 05:55,26-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
9d7b2974-90ab-4228-bc82-5d1ab801f444,Inbound,Order Related,Priority delivery,,1315a9b0-c41f-4716-94fe-c62f5ac74090,,26/08/2023 16:03,26/08/2023 16:04,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3a66a6d8-405f-4857-a262-7e9d1f36b47c,Inbound,Returns,Exchange / Replacement,,067ce909-8c95-4081-826e-5018eb6716f8,,26/08/2023 17:30,26/08/2023 17:32,26-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
83286ca6-b5cb-473f-9529-d0993a8204b8,Inbound,Returns,Damaged,,400bc709-6983-4800-a385-05f16240d4bc,,26/08/2023 18:27,26/08/2023 18:32,26-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
0d632517-cef1-44e5-9a3f-73e6f14f7b74,Inbound,Returns,Missing,,2a9c7cd7-ab17-4817-a7ed-b3c39f19d666,,26/08/2023 13:37,26/08/2023 19:00,26-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ab79685b-7cbd-4bad-a82c-1fdad966798b,Inbound,Returns,Reverse Pickup Enquiry,,1cf8a581-06c8-47e7-b7b1-c329c7996e28,,26/08/2023 12:56,26/08/2023 12:59,26-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
9640eb83-386a-4541-b927-3e982ee5a878,Inbound,Feedback,UnProfessional Behaviour,,6e4ed765-f68d-43c9-a331-02c7e76d9ea5,,26/08/2023 08:15,26/08/2023 08:17,26-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
99750249-fd3f-44ce-8aa4-da70459c8e69,Inbound,Returns,Technician Visit,,ccb30641-ce44-455f-a4fa-66dc2c109f74,,26/08/2023 16:50,26/08/2023 16:56,26-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
4e44e8d2-a9a6-4d7a-8557-a1c69e8fe730,Inbound,Returns,Reverse Pickup Enquiry,,eb00c0af-fca0-47a9-8c70-d677c268a198,,26/08/2023 16:41,26/08/2023 17:51,26-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
ba8fab6c-0907-40a5-be46-c68e50a615dc,Inbound,Returns,Reverse Pickup Enquiry,The executive is of very good behaviour must be promoted ,be61bc01-8129-4cd8-b919-7cf702f5601b,,26/08/2023 13:15,26/08/2023 13:17,26-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,5
b037a16d-16bc-48bc-af82-ee46cf513a2c,Inbound,Shopzilla Related,General Enquiry,,c3b3c988-3d46-42a9-b54e-281c79edf19f,,25/08/2023 18:34,26/08/2023 13:44,26-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
3d5d3152-4f9f-4b0e-9aa8-254b66d94341,Inbound,Order Related,Order status enquiry,,1322d056-c2c5-4931-b561-51f8ccc10274,,26/08/2023 13:48,26/08/2023 14:10,26-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
287588e9-f2a5-4638-8bba-58c6e26a12ec,Inbound,Order Related,Invoice request,I wish to repeat this person ,594ae7c1-9d2d-4f4f-b9e0-15473436ecdb,,26/08/2023 16:13,26/08/2023 16:17,26-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
87d141c6-df96-41cd-9155-9530cfc5980f,Inbound,Order Related,Priority delivery,,51321a73-3428-46ae-8cde-a4b18568400b,,26/08/2023 19:59,26/08/2023 20:06,26-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
22a3450a-8036-4073-ae96-3961a7c4c41c,Inbound,Order Related,Installation/demo,Good ,de71a961-135f-4ece-9449-ca682217a33e,,26/08/2023 20:34,26/08/2023 20:38,26-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
2d17bd94-24de-46ed-bfdc-e92e0c7d8646,Inbound,Returns,Fraudulent User,I am very happy ,cf3b4271-27d4-42ce-bf1b-38b6cb6735bd,,26/08/2023 22:05,26/08/2023 22:07,26-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
fa597128-2125-4d77-af8e-ad3a3009c227,Inbound,Returns,Return request,,46e9e97a-6f87-43c7-b4ff-7433b4e7bda3,,26/08/2023 16:26,26/08/2023 16:31,26-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
8b97b2df-148a-4daf-9998-d28c4eb6dbc4,Inbound,Cancellation,Not Needed,,6eb2f919-9259-414a-b1fb-ddc007b03553,,26/08/2023 15:59,26/08/2023 16:32,26-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,3
b07b7581-036d-4233-827f-fac4d0065b84,Inbound,Returns,Reverse Pickup Enquiry,,2cbad1f5-4b10-440d-8d95-86a331d0d5b8,,26/08/2023 13:51,26/08/2023 13:54,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
6c39cbac-9e3c-424a-becd-85855c0de8d5,Inbound,Order Related,Delayed,,e86a3390-9cad-437c-bd08-c1fc2ef81250,,25/08/2023 09:16,26/08/2023 19:53,26-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
f05dde8c-b0f0-4259-b758-3d03f12addd2,Outcall,Order Related,Order status enquiry,,87a18af7-8833-4f0e-9808-95348bb02104,18/08/2023 00:14,26/08/2023 14:49,26/08/2023 14:53,26-Aug-23,SRINAGAR,LifeStyle,559,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
3b81f416-52e3-4e54-b791-fba02234f919,Inbound,Feedback,UnProfessional Behaviour,,7cf699a2-f899-447b-95a6-c491f849b2c6,09/08/2023 21:05,26/08/2023 20:11,26/08/2023 20:12,26-Aug-23,FARRUKHABAD,LifeStyle,1774,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
90d2936e-b92e-4e82-83c9-9c03eaf37256,Email,Returns,Reverse Pickup Enquiry,,9286807e-fbc6-4669-8c61-f5d606ca89eb,,26/08/2023 20:35,26/08/2023 20:38,26-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,4
2ab16d8e-8da7-466c-b65b-c67d2afa19b3,Inbound,Returns,Service Centres Related,Good ,14ed762f-552c-4655-80bd-058a046ff735,,26/08/2023 17:27,26/08/2023 17:31,26-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
62dcdec2-71c3-4281-9032-44ae19b2904e,Inbound,Product Queries,Product Specific Information,Very nice,f46d16a5-078e-4eb5-9af9-3d50f0f39d6b,,26/08/2023 23:39,26/08/2023 23:43,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
e9e46f7e-0d28-453f-8607-2d46cbdd6760,Inbound,Returns,Return request,,02cb5814-3ef3-4452-8b78-05d53f7bc0e4,,26/08/2023 23:30,26/08/2023 23:34,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
ba66f86d-99e6-445e-b1a0-dd756296fda6,Outcall,Returns,Fraudulent User,Good ??????,6cf49328-19d6-4db0-bda8-767ef2e2a827,,25/08/2023 20:27,26/08/2023 06:59,26-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aa5d49c6-c034-4ff5-abf6-df39cf405fb8,Inbound,Shopzilla Related,Shopzilla Rewards,,511213a1-c503-47bc-9f2c-47c6ea15e198,,26/08/2023 15:57,26/08/2023 16:09,26-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
c3f66544-6f05-401c-8c5e-6eef60d4252f,Email,Order Related,Installation/demo,,560dec5c-0b1e-4d5c-9ab4-8b84ff9517f4,05/03/2023 18:45,22/08/2023 17:06,26/08/2023 11:26,26-Aug-23,CHITTOOR,Mobile,22999,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,2
397e5dc9-1815-4e7f-af57-6ba28b0e3b9c,Inbound,Product Queries,Product Specific Information,Convey to ware house regarding shipment delivery before given time line,fd5497a3-9e84-47b4-9426-d3887dd72524,,26/08/2023 10:22,26/08/2023 18:07,26-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,3
91afcfda-e2d1-469d-84cd-591b79a3efce,Inbound,Order Related,Order status enquiry,,332cfa34-038e-43ab-9e4d-f5fa29df975c,,26/08/2023 12:53,26/08/2023 12:54,26-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
7c557919-79d8-4d73-bb41-37abaae69f94,Inbound,Order Related,Priority delivery,,cda1b33a-ec69-4013-af83-b9998b04e2fa,,26/08/2023 20:33,26/08/2023 20:37,26-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
c13de778-927a-493d-aed5-b664fa307c8f,Inbound,Refund Related,Refund Enquiry,,2fee1daa-06ff-4f36-81a0-932978561990,,26/08/2023 20:20,26/08/2023 20:32,26-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,3
843f11fa-b183-480c-a623-74e74c2974c9,Inbound,Product Queries,Product Specific Information,Order ID:  Date: 05-09-2020Invoice Date: 06-09-2020PAN:  not showing in your website,469b71c1-7a81-48db-b6dc-d31b12f88e51,,26/08/2023 13:01,26/08/2023 13:07,26-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
6a579592-fd5f-41c9-93cb-0edd1414753c,Inbound,Order Related,Delayed,Basically you improve thesource of information so as poor executives can atleast answer. They can not go beyond \"we are able to see this\".But what is the solution to that problem that these people dont know. Then howwill they solve our queries?,3713cded-b57b-4146-babb-32a4803a2803,10/08/2023 11:33,26/08/2023 20:39,26/08/2023 23:37,26-Aug-23,PUNE,LifeStyle,572,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
69f04c01-6779-4035-a130-ff36075fab66,Inbound,Returns,Service Centres Related,One of the best customer executive which I have interacted. Tq Shopzilla for keeping executive like this.. ,30eff359-b925-4653-a1c8-33ee9907a626,,26/08/2023 21:48,26/08/2023 21:49,26-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
2e97c1df-e545-42f9-bad3-6f47eb5364ba,Inbound,Order Related,Installation/demo,,36b6ead8-bdda-4eaf-9b54-541beda4fb31,,25/08/2023 16:37,26/08/2023 07:46,26-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
e3555fe5-4798-4622-92fd-4326057fc47a,Inbound,Returns,Fraudulent User,,dd43e6e1-8a08-4fff-9bde-d225564a755f,,26/08/2023 15:02,26/08/2023 23:50,26-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,5
40810455-00fd-4c55-9b94-8c2409eece65,Outcall,Returns,Return request,5,93721947-8315-4e83-b79f-e942d3ad1d84,,26/08/2023 12:42,26/08/2023 12:57,26-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
51de1d4b-9e61-4bfa-aa1e-c1acfaa5b8bf,Inbound,Returns,Fraudulent User,,90721273-d78f-4148-8c0a-5e0f12040300,,26/08/2023 00:49,26/08/2023 00:50,26-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
caeb26d2-4ca0-4b46-938a-5292b7f75489,Inbound,Order Related,Delayed,,a8be0e95-218b-4406-a4a5-dc6bd25a3e3b,,26/08/2023 10:15,26/08/2023 10:19,26-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
f93c26e2-f0fc-431e-b8a0-d1d50facb3cc,Email,Feedback,UnProfessional Behaviour,,2f0cba0c-8ed2-4f90-ac2e-21c37ca541dd,,26/08/2023 07:53,26/08/2023 07:54,26-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
45c18dc0-0189-4b22-8c08-8cd71c8d4b16,Inbound,Returns,Wrong,Delivery agent disappointed me.. ,f7e2825b-2836-4eb0-a374-92e7fb61c811,,26/08/2023 18:38,26/08/2023 23:37,26-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
38dbf91f-582f-4cab-ad63-4f7b45d04f2c,Inbound,Order Related,Delayed,  achhe se bat ki h mere problam ko handal kiya good ,261a2a8a-7f81-46a9-be37-17e7ef2289a2,19/08/2023 07:02,26/08/2023 16:22,26/08/2023 16:25,26-Aug-23,DUMKA,Home,229,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
8d18fe28-6eed-4db5-b7ff-ab9de7187ec3,Inbound,Product Queries,Product Specific Information,Bad issues with refund ,36fb83a3-e747-4b53-86fa-e7fb55e5ebf1,,26/08/2023 14:02,26/08/2023 14:23,26-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
38d7c021-51fe-4956-9528-34d43944fe84,Inbound,Returns,Reverse Pickup Enquiry,,6e2be264-5f7a-48ba-bef8-b0aaa36bba00,,26/08/2023 15:46,26/08/2023 21:28,26-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7c255040-4a3b-48da-b1e8-595b92d95971,Inbound,Order Related,Installation/demo,Problem not solved ,16dbd0e1-d4f8-4a8e-85cd-b5b0830d3cfe,,26/08/2023 20:37,26/08/2023 20:39,26-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
8bd94f20-efb8-43c1-b41d-78dcc1619114,Inbound,Returns,Return request,Please check quality than send any product ,3cdb98d6-ca26-4c1c-a2af-65482e81b6b3,,26/08/2023 14:31,26/08/2023 16:11,26-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
59931980-20e6-4630-a675-f97c724f587e,Inbound,Order Related,Installation/demo,,38c15080-27dd-4556-84ea-0012b9a7a751,,26/08/2023 12:41,26/08/2023 20:22,26-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
59d19aa6-20d0-4a5b-8bd4-5354c1b7c16f,Inbound,Shopzilla Related,General Enquiry,,2bde0680-363f-40d3-a630-5f9fc4b9b57f,,26/08/2023 00:22,26/08/2023 00:27,26-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
882eca7b-0ac6-43dd-abe3-69ee128a3b8d,Inbound,Order Related,Installation/demo,Overall good,6078751c-c9fe-4edc-9e75-0b98610dfdb6,,26/08/2023 16:29,26/08/2023 16:31,26-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
6907729d-5127-4d47-bfd1-bf868760e45d,Outcall,Order Related,Order status enquiry,,ab21c109-f2dc-447c-8039-824f59c4923b,22/08/2023 11:35,26/08/2023 10:30,26/08/2023 10:30,26-Aug-23,RAIPUR,LifeStyle,729,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
3046ae5d-ab79-49dd-8414-5b57768ca28c,Inbound,Returns,Self-Help,,73179312-7ace-42e0-a280-30c6a01cd953,,26/08/2023 13:20,26/08/2023 13:25,26-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
a560c10b-206f-4bdd-b9dc-8753a46dfb62,Inbound,Order Related,Invoice request,,e2831bfc-b8d6-4931-a93c-278eb5052868,,26/08/2023 02:11,26/08/2023 02:21,26-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
f3c6ca9c-8476-444a-906f-bd3e99881bb0,Inbound,Order Related,Order status enquiry,,9b0ac741-9079-4b3a-a7e6-1d1072aa110f,,26/08/2023 22:47,26/08/2023 22:48,26-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
50d15e1d-94f0-4c00-909e-6d8727d503b2,Inbound,Order Related,Order status enquiry,,f78c4cdb-39f8-4316-9188-608e68e6b503,,25/08/2023 19:14,26/08/2023 03:30,26-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,1
f5d5cf1a-6403-4856-9697-edde2a38949d,Inbound,Returns,Return request,Thanks,7aff84bb-f102-445f-abf3-1c4554ad0f69,,26/08/2023 07:58,26/08/2023 08:06,26-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f0127378-4a26-484b-b714-ca92c46f9625,Inbound,Returns,Reverse Pickup Enquiry,,d51868c3-37dd-4305-9419-696185de001f,,26/08/2023 17:24,26/08/2023 17:26,26-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
ad66822d-3114-4cf6-a7ef-273b06ca6351,Inbound,Returns,Service Centres Related,,df057d04-c13d-487a-adad-f17aeda15a5f,,26/08/2023 21:05,26/08/2023 21:16,26-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
69936749-5bf9-4101-b285-927d64beb36a,Inbound,Shopzilla Related,Signup Issues,,8d2c95a2-768b-4f00-8a54-be820e276799,,26/08/2023 15:33,26/08/2023 15:36,26-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
49dcc0a3-4e6b-457f-95ad-07cc29ea39f6,Inbound,Returns,Reverse Pickup Enquiry,Service good but pls refund my money that all,bb6667b6-bbc4-415a-ac00-e7f2487b0c84,,26/08/2023 14:57,26/08/2023 20:49,26-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
abb2e352-8dbc-46f9-b13a-e2e2826b065e,Inbound,Refund Related,Refund Enquiry,Exlent,342991ec-1e7c-4973-b4c8-572b32e5ced2,,26/08/2023 21:04,26/08/2023 21:04,26-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
63c65410-54d2-4e18-acc3-4075bd3ed3ec,Inbound,Returns,Reverse Pickup Enquiry,Good service for Shopzilla ,fcbdbe52-5da6-4c1d-83f5-4fa28e43361e,,26/08/2023 16:48,26/08/2023 17:10,26-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,4
c71a537f-cf7a-41ed-9701-959ea93742d6,Inbound,Returns,Reverse Pickup Enquiry,Very good ,311b51ef-1b51-4d0a-8ab3-385fc09ba241,,26/08/2023 03:03,26/08/2023 03:08,26-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,2
27d26e99-2b52-45f4-b450-aa4905111499,Inbound,Returns,Reverse Pickup Enquiry,Good ,6311122a-6be0-4342-b13b-b0a10e40c00f,,26/08/2023 21:47,26/08/2023 21:50,26-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
af6b2381-c11b-4cda-ab35-632f5f8fa58f,Outcall,Onboarding related,Seller onboarding,not resolved my problem  pelese resolved my problem ,74879d03-9d67-4c50-ade3-2db4b3543e2a,,26/08/2023 00:13,26/08/2023 00:49,26-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,1
e52f8f24-5612-4a16-b651-680b16a97e47,Outcall,Returns,Reverse Pickup Enquiry,,79781732-6d02-4421-979b-854f063e344a,19/08/2023 16:12,26/08/2023 20:18,26/08/2023 20:22,26-Aug-23,KANPUR,LifeStyle,929,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
947bc525-e027-40b1-b9fb-85fb5be4f875,Inbound,Returns,Fraudulent User,,4f4d79cf-4289-41f4-8900-3eb60cf357dc,08/08/2023 15:50,26/08/2023 11:09,26/08/2023 11:14,26-Aug-23,KHOPOLI,Home Appliences,1499,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
cf082deb-83b4-4461-b263-37d53a50a093,Inbound,Returns,Fraudulent User,,90f8d010-74c4-4520-8844-1e20d243118e,,26/08/2023 18:14,26/08/2023 18:15,26-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
b8051a18-3912-447b-94a2-7f662855cd99,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla customer very helpful for issue product...,69ffc491-fe1b-4289-935d-d63159a7b72c,,25/08/2023 19:07,26/08/2023 07:42,26-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
d5da563e-7853-4953-9a6c-06d93f7bde2e,Outcall,Returns,Wrong,,efacc963-9b2d-43d8-b597-a525162be953,,25/08/2023 19:20,26/08/2023 18:41,26-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
88b46475-3ada-49e6-8714-d053e0955e25,Outcall,Order Related,Delayed,,345e4f67-e145-47b6-9c6f-d27ccd143aa7,,26/08/2023 10:15,26/08/2023 10:20,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
5e5f8068-2033-40c2-aeca-db4912a8bcd6,Inbound,Offers & Cashback,Affiliate Offers,"Please add the option to contact customer care executive by a phone call in the app,and improve the bugs and glitches in the app for a smoother experience ",2141fb4a-0f4b-476c-83c5-f3b7c4ff9f9c,,26/08/2023 17:20,26/08/2023 17:20,26-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
6b0b5dd2-df69-4f6d-8e25-7c5076b5b500,Inbound,Returns,Return request,"The executive was very professional,polite, despite she was not well,she was trying to give her best",75158dd3-5968-4198-93b5-b4be6b76ad50,,26/08/2023 21:07,26/08/2023 21:19,26-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
cfae89f8-43f7-4c30-a71d-2f8936a6bfd7,Inbound,Order Related,Order status enquiry,,f3676503-cf3e-4d8f-85f0-f66babb9c02b,,26/08/2023 22:39,26/08/2023 22:54,26-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
3efeb832-243e-44c5-9d34-d40c25f2c510,Inbound,Order Related,Invoice request,,bae30df2-bda6-44a1-b636-2c25cd2d5927,,26/08/2023 13:16,26/08/2023 13:18,26-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
f96cd023-c693-4dc2-ab00-52f3157e7a21,Inbound,Returns,Return request,,ec191109-bb9f-45cd-8924-4b5d1f4b4b98,,26/08/2023 09:28,26/08/2023 09:59,26-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,1
9c96a180-da6c-4f67-8fee-c05bc96c1704,Inbound,Returns,Reverse Pickup Enquiry,Thanku Mam have you nice day ??,bdc2dca8-2779-4274-a0d7-5161ff8fe2b2,21/08/2023 00:08,26/08/2023 07:38,26/08/2023 07:39,26-Aug-23,GURGAON,Home,369,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
27e51111-7bb0-4438-b1bc-72309cf2be83,Outcall,Refund Related,Refund Enquiry,,a8203468-fbe1-461d-8463-322d0bbe13e9,,26/08/2023 09:13,26/08/2023 09:14,26-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
40702165-a59e-473c-8528-08a62701caf2,Inbound,Order Related,Order status enquiry,,8cbc3201-417e-42ca-92cf-d8ec6bcc51ae,,26/08/2023 18:05,26/08/2023 18:06,26-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
7a1a8085-0828-4f5d-a387-0ad5571be083,Inbound,Shopzilla Related,General Enquiry,Good ??,b890d636-f8c4-49b3-896d-9efb90b64e0d,,26/08/2023 20:22,26/08/2023 20:33,26-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
38ff1e24-6d31-474b-91fd-5b0e212076ef,Inbound,Order Related,Delayed,,c1936473-7885-4cd7-818e-f5dc12132dc2,,25/08/2023 19:17,26/08/2023 22:42,26-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
bf4d702f-d018-4d55-89e3-3849c6c6367e,Inbound,Returns,Reverse Pickup Enquiry,,c97c2904-bbe7-4865-bc53-3e8716da0d34,,26/08/2023 20:11,26/08/2023 20:11,26-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
22d73522-7bab-40ef-87e1-d809dba4ba6e,Inbound,Order Related,Priority delivery,Fast delivery,598a59f7-b85f-45b3-aabd-fdd635288664,,26/08/2023 16:27,26/08/2023 16:36,26-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fcd8d52d-b954-47e7-9db2-5c5d54f4d23f,Inbound,Order Related,Delayed,,5f3f47c7-7ca3-46fc-accd-c4553b16f32e,15/08/2023 14:55,26/08/2023 13:29,26/08/2023 15:01,26-Aug-23,RANIKHET,LifeStyle,989,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
e62566db-df8b-42e3-af71-646743e9ffb5,Outcall,Returns,Reverse Pickup Enquiry,,de8be316-d0db-48ad-be24-6fb124efb0ec,,26/08/2023 15:39,26/08/2023 15:47,26-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
587c528c-966e-415f-bc3b-164922ece16e,Inbound,Order Related,General Enquiry,,399da3af-3c26-4b0d-9444-f695abc76a65,,26/08/2023 14:54,26/08/2023 14:55,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
77c9478d-7981-4425-88e2-3897c08ffaa8,Inbound,Order Related,Order status enquiry,,2d43af84-4932-44ea-a192-425455d46c41,,26/08/2023 10:06,26/08/2023 10:06,26-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
5fd5f9a4-c08d-4a79-87c4-ed771e0264a5,Inbound,Product Queries,Product Specific Information,no,85da27f0-c026-4026-b49b-a9e506f472f4,,26/08/2023 08:54,26/08/2023 09:18,26-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
92724d91-4551-4caf-a645-21732998c56f,Inbound,Returns,Reverse Pickup Enquiry,,1d7d697a-fd68-4c17-a928-466f06b6d2da,,26/08/2023 20:46,26/08/2023 20:47,26-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
1d075679-6cb5-48eb-a21d-47139d3d2730,Outcall,Order Related,Delayed,,0036c468-e11d-4d76-8373-15402daabc9b,10/08/2023 14:59,26/08/2023 20:05,26/08/2023 20:43,26-Aug-23,BANGALORE,Home,1274,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
85046220-a380-42ad-bf0b-4ccf3bcbc960,Inbound,Order Related,Order status enquiry,OKYE NYC,f9cda604-7014-4e79-9033-fd704609ffed,,26/08/2023 20:49,26/08/2023 21:00,26-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
144a1d5e-35fc-4b0d-ab4a-155ff97634c4,Inbound,Payments related,Wallet related,Customer care executive awesome service,23fdb232-c7a4-49f6-9eeb-9bf1d6d42be2,,26/08/2023 18:23,26/08/2023 18:34,26-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
5a2d8f89-64a2-418c-a68c-204b8b5eba22,Email,Order Related,Delayed,5,d6ffaf96-446a-4954-a810-1765874dd00c,20/08/2023 12:46,26/08/2023 09:02,26/08/2023 09:08,26-Aug-23,HYDERABAD,Home Appliences,144,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
9f1c1b37-9655-411d-8265-7b755260a716,Inbound,Order Related,Order status enquiry,Good talk with customer care ??,1c539fac-8f0b-4eaa-9474-11b778d8d477,16/08/2023 14:19,26/08/2023 09:00,26/08/2023 09:05,26-Aug-23,BHAGALPUR,Furniture,1380,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
b59f5a7a-2c1d-46e1-9ede-44ba8b05c78d,Inbound,Returns,Fraudulent User,,d8121e0b-1ed3-4379-90b2-ba81c9b0d0a8,,26/08/2023 17:30,26/08/2023 17:45,26-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
6ee99be7-eab2-4081-9095-205a62002645,Inbound,Returns,Reverse Pickup Enquiry,,20e19cab-7b09-4b75-b05c-e1893da24a1e,,26/08/2023 20:16,26/08/2023 21:13,26-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9094f6ea-41b2-4d62-b2c0-560e0042442f,Inbound,Order Related,Installation/demo,I Happy ??,e183ab16-6231-4e5d-97b1-9d09de193bb4,,26/08/2023 15:08,26/08/2023 18:13,26-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
fea8e817-cffc-49f1-8b97-c3679fba65dd,Inbound,Product Queries,Product Specific Information,,e3f652ea-0415-4faa-b026-f5f8adc3fbbc,,26/08/2023 12:10,26/08/2023 12:19,26-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
f753c605-b656-482a-bcd1-a5447bcd02d2,Inbound,Returns,Missing,,a30a2e75-2822-4773-94dc-07e4d66ce68d,16/08/2023 17:30,24/08/2023 08:34,26/08/2023 22:10,26-Aug-23,BANGALORE,Books & General merchandise,579,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
9f62ea80-9468-41de-a8e4-6dc0abda806f,Outcall,Returns,Reverse Pickup Enquiry,I'm satisfied ,b71935c6-2943-49f0-88c0-578e7951c8bd,,26/08/2023 22:22,26/08/2023 22:26,26-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
1b3c3e5d-463c-481c-a539-85e997283794,Inbound,Order Related,Unable to track,,9d0cd558-e8f7-4eb7-999d-f1e7acedc734,,26/08/2023 01:46,26/08/2023 01:48,26-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
b9791ef4-b499-4f72-abe8-d6fd7458c95a,Outcall,Payments related,PayLater related,,f398796f-ce73-49ab-9f38-09266e473a36,,25/08/2023 07:58,26/08/2023 05:19,26-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
167e1846-8012-495c-91af-a744d07bf905,Email,Returns,Wrong,,a2719137-9fd0-4f29-b51a-d1d65a959d56,16/08/2023 10:50,26/08/2023 12:08,26/08/2023 12:09,26-Aug-23,BELONIA,Electronics,10490,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
1f3dde26-1163-4aad-91ca-90309064c7a1,Inbound,Returns,Missing,,bf3b1f95-1eca-427b-9ca1-d845a18dffb8,,26/08/2023 14:24,26/08/2023 14:50,26-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
cf4bb557-c231-4829-9438-5e8dadf19d5e,Inbound,Order Related,Order status enquiry,,3c6fe3e1-412d-4b02-b548-6d30c74f46b1,,26/08/2023 18:07,26/08/2023 18:07,26-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
dbe84065-33a9-4e6c-ab9f-9da81b3b803a,Inbound,Order Related,Order status enquiry,I hope you will be call attend immediately next time,ed0e42bc-dcc6-4434-8dc3-818a7c6ad0d1,,26/08/2023 19:45,26/08/2023 19:47,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0b188471-190e-4094-9089-ed2d56d22ef4,Outcall,Cancellation,Not Needed,,57cf29af-3491-48e7-a5fc-f6e6e8aca7a4,,26/08/2023 21:42,26/08/2023 21:44,26-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
baa4624b-b533-416f-9aaa-21f1cca7cee5,Inbound,Shopzilla Related,General Enquiry,sir! you are best suport me ,951bfc34-287c-4f43-84ec-d4e8f0d9004d,,26/08/2023 21:43,26/08/2023 21:53,26-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
a58efd86-a2a7-4fbd-934a-98c39ce9acb1,Email,Refund Related,Refund Related Issues,Bad,4644c0b3-23f8-46ca-97f7-effa522bfd0e,08/08/2023 07:01,24/08/2023 22:06,26/08/2023 16:32,26-Aug-23,BATHINDA,Home Appliences,18990,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
57462507-4f43-489b-8ee0-137552771be1,Inbound,Returns,Return request,,11276d4e-8106-435a-a6f0-55f23f1db88f,,26/08/2023 16:42,26/08/2023 16:43,26-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
f092a6d7-bb34-4565-a905-3337a73db0e3,Inbound,Order Related,Delayed,,d0b4c95d-35be-4cd3-8d57-d68badab1a78,17/08/2023 18:16,25/08/2023 20:03,26/08/2023 19:50,26-Aug-23,HYDERABAD,Home,290,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
a1550ae1-2c79-48b0-bf7e-c78ffcf2d3c6,Inbound,Order Related,Unable to track,,1f48a07a-94dd-4824-8c61-76b644913d0a,,26/08/2023 22:57,26/08/2023 23:05,26-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
be46fa0c-b57d-4fa9-8cd9-39487f19560a,Inbound,Order Related,Order status enquiry,,aaddfa94-172a-4a17-bda1-c98f38476523,,26/08/2023 15:56,26/08/2023 15:57,26-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
893c86f6-f17a-4ff5-b1b6-5d6692229924,Inbound,Returns,Reverse Pickup Enquiry,,8062770c-dff3-4e79-86d9-d13fbac01fec,,26/08/2023 21:10,26/08/2023 21:18,26-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
36ecf6eb-363f-4407-97f5-3bda7e9c8a84,Inbound,Returns,Return request,Good knowledge ,923a19a1-4e6c-4f5e-ac45-aef1877fe4bb,,26/08/2023 12:22,26/08/2023 12:25,26-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
149f8cbc-f5c8-433e-9992-9bbc82ce5607,Inbound,Product Queries,Life Insurance,,f0c6843c-83e2-4e54-93aa-fb9a421c95b4,,25/08/2023 19:10,26/08/2023 00:22,26-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
5ecbca5c-239f-4c74-820d-3a5271d203e0,Inbound,Returns,Reverse Pickup Enquiry,,b421a4c1-d19f-43ad-8f99-a09269767326,,26/08/2023 02:09,26/08/2023 02:42,26-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
b673ca2a-7971-4fb7-8168-69da703c363f,Inbound,Order Related,Delayed,,c6ffe434-f140-4700-b0db-ba0345c0b34e,15/08/2023 12:24,26/08/2023 08:37,26/08/2023 08:38,26-Aug-23,BANGALORE,LifeStyle,369,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
f646b971-7eed-47ff-b909-6f44cb1acc7d,Inbound,Order Related,Order status enquiry,,8fdc8d61-1c79-4d17-bf19-56a4f6735a97,,26/08/2023 19:06,26/08/2023 19:08,26-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
33e9b2c7-0f50-4d8d-9fa5-8ade598b2f34,Inbound,Order Related,Installation/demo,,a5020027-d692-4189-979c-8ea9a6c1c9ab,,26/08/2023 08:24,26/08/2023 08:26,26-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
07ada51b-6278-4b52-91d4-80296571ccfb,Inbound,Order Related,Order status enquiry,,7c28bcc2-1778-4a59-9cd7-a7f63c96479e,,26/08/2023 21:32,26/08/2023 21:35,26-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
004e0067-e21a-4168-b3b1-ead5f52338aa,Inbound,Returns,Return request,,6d4904ca-3bd4-460a-80ca-2d4fee8b3a0d,18/08/2023 23:10,26/08/2023 19:03,26/08/2023 19:06,26-Aug-23,RAJNANDGAON,Electronics,799,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
5cb03878-79b1-48fb-923b-0c0d5e4e170a,Inbound,Payments related,Payment related Queries,,67af2fca-c222-49bd-af71-2502b96a4f9f,,26/08/2023 08:50,26/08/2023 09:12,26-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
da2c4859-ee5c-4174-9e71-8ddf5796490f,Outcall,Cancellation,Not Needed,Thanks ??,53103b33-bf05-41d0-920a-8ec29c96e0d2,,26/08/2023 10:30,26/08/2023 10:33,26-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
cb934297-fb03-40d0-987d-4ef3feee71ac,Inbound,Order Related,Delayed,,f8ba50d8-bcdb-4259-b372-06938f146ff4,,26/08/2023 19:17,26/08/2023 20:47,26-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
beb2e8db-e7b8-4d82-82eb-2a254a01826b,Inbound,Returns,Reverse Pickup Enquiry,Fully satisfied ??,38aa1f11-fa15-460b-ad73-1f7e0b966d64,,26/08/2023 15:58,26/08/2023 16:02,26-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
dccd01fa-3b2a-48fb-b556-aeef4e84a091,Inbound,Payments related,Online Payment Issues,,997cecc4-6521-414d-b934-a39e3ae9d19c,,26/08/2023 22:45,26/08/2023 22:51,26-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3a759817-76d2-4034-b953-3a2d997c78f4,Inbound,Order Related,Order status enquiry,,7fca66f6-c65b-4ce5-a428-92c7829383ac,,26/08/2023 20:15,26/08/2023 22:53,26-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
f5876024-13ee-4ea5-8e37-203657d3250f,Inbound,Order Related,Seller Cancelled Order,,a68a58c3-6919-48d7-974e-fe8191132e02,,26/08/2023 20:24,26/08/2023 22:20,26-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
26a8b87c-4226-4435-bf96-fceabd6a598a,Inbound,Product Queries,Product Specific Information,,e5ca4c0f-344c-4915-b91f-169d1080d774,,25/08/2023 11:32,26/08/2023 22:50,26-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
aa63e91c-624e-4dbc-b095-0ca5d881d3d4,Inbound,Order Related,Delayed,,5647bfaa-fff5-49ba-988e-94256156ac72,10/08/2023 11:33,26/08/2023 00:49,26/08/2023 01:44,26-Aug-23,PUNE,LifeStyle,572,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
5bf9934f-6610-49eb-9037-61b3f9173fb8,Inbound,Returns,Reverse Pickup Enquiry,,81ada5ae-e1f7-4bd4-9ac6-e17c41c53217,,26/08/2023 19:30,26/08/2023 19:35,26-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
ddfebab5-767b-4360-8312-e00f1b71a445,Inbound,Returns,Reverse Pickup Enquiry,Make policies more flexible and improve ease to reach customer support.,330232f0-a3a8-418b-af1b-94a8586bd303,,26/08/2023 15:39,26/08/2023 16:02,26-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
09070f13-ec66-45cf-8dc6-b097840cb6a1,Inbound,Returns,Return request,,574b61af-d9f9-4211-b6af-112b7d41f960,,26/08/2023 13:18,26/08/2023 13:24,26-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
29cb9e2f-83e3-4445-a515-6632efdc8973,Inbound,Order Related,Order status enquiry,Thanks for the support ,3441cfb1-1b65-4c2b-b929-b4f70fdd351e,,26/08/2023 12:02,26/08/2023 12:03,26-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
61ca669b-4692-4079-a1a6-1f90f3a4f3e9,Inbound,Returns,Wrong,,c576ccdd-fad4-4952-8c74-9679e944a512,,26/08/2023 16:00,26/08/2023 17:42,26-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,5
5b98065b-2b77-4a15-ba1c-60b99dc8a110,Inbound,Order Related,Delayed,,f445b92e-b9e8-4871-b0fa-398bc967aadf,16/08/2023 21:18,26/08/2023 17:02,26/08/2023 17:06,26-Aug-23,JHANJHARPUR,Home,639,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
1ddd550c-f770-4b0a-8f3b-1ba704ae88d6,Outcall,Product Queries,Product Specific Information,,71b5ed29-3004-4573-b783-36d93b826d92,,26/08/2023 23:31,26/08/2023 23:36,26-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
bd0f0471-1844-41fe-bcdc-b47aba0b1078,Inbound,Returns,Missing,,4f66ce20-0f6d-40a1-8643-80ef1e7e7126,,26/08/2023 20:01,26/08/2023 20:10,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
0129fe77-00db-4c71-92e8-84c8d82ad42f,Inbound,Refund Related,Refund Related Issues,Good ,867ad730-1dfb-46a8-b562-fc1c6c568544,,26/08/2023 18:52,26/08/2023 18:54,26-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
5d452a5e-f187-4ade-bb8c-0b0ce17e711d,Inbound,Returns,Reverse Pickup Enquiry,Resolve tickets without the actual  issue being resolved. Pathetic service,374ccd86-3616-4cfb-9923-7708b6cfa6d4,06/08/2023 14:14,26/08/2023 19:56,26/08/2023 21:06,26-Aug-23,HYDERABAD,LifeStyle,3583,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
3dd700e7-ca26-448a-b3b5-c76b5d66df23,Inbound,Returns,Reverse Pickup Enquiry,,6d7af790-4fc1-425f-9258-b646643b28e8,07/08/2023 02:24,26/08/2023 17:43,26/08/2023 17:45,26-Aug-23,BIRLAPUR,Electronics,999,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
b35028dd-42f7-4dc2-9f94-7acd9f07cd9b,Inbound,Returns,Reverse Pickup Enquiry,All good ,2620356d-dafd-49ee-817d-8f9da35fe987,,26/08/2023 19:13,26/08/2023 20:12,26-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
a45952e4-9bc4-4305-a2c9-34941dbb2592,Inbound,Returns,Reverse Pickup Enquiry,,3406207d-ed52-46b8-863f-58551cfe91af,,26/08/2023 20:08,26/08/2023 20:12,26-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,4
4883d8a9-6e89-493a-ae57-92a9a0dfc08f,Inbound,Returns,Reverse Pickup Enquiry,Not a shem products ,4374697a-77a7-4423-87e5-decf3775c6cc,,26/08/2023 18:21,26/08/2023 18:29,26-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
d9218bfe-e163-44cd-ba07-7d0238ba4653,Inbound,Order Related,Order status enquiry,,7f7af1ac-06e7-4eae-a3bb-6e1fa833a308,,26/08/2023 16:22,26/08/2023 16:24,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
a93f93a3-cd62-4dcf-8731-ec110ea9bcf5,Inbound,Returns,Reverse Pickup Enquiry,Nice ,19fc6b25-acee-4984-be99-cce81693b3ca,,26/08/2023 14:44,26/08/2023 14:47,26-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
c3e4673e-7e97-4d2b-bbaf-6f4459c7c47c,Inbound,Returns,Reverse Pickup Enquiry,Very dispoint for your service ,b7b616ad-3a12-4529-b7a4-25c42392f679,,26/08/2023 13:01,26/08/2023 13:18,26-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e472d9ef-69ee-44ef-b28b-684e654758c9,Email,Order Related,Delayed,,0d7ea3e0-423f-4271-9c01-475dde7dcd48,14/08/2023 21:05,26/08/2023 21:15,26/08/2023 22:28,26-Aug-23,NEW DELHI,Books & General merchandise,620,,Mike Frost,Madison Kim,Emily Chen,>90,Split,3
3657c2b8-79dc-4ae5-8e94-a0a7e5db36ce,Inbound,Refund Related,Refund Enquiry,,9e8d2b52-1b02-4642-be72-3d3609e4fef2,,26/08/2023 07:51,26/08/2023 07:52,26-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
fef85e33-8816-4bf4-b753-a2d5f887432e,Inbound,Order Related,Priority delivery,,fbecd316-d49e-4b88-a20e-f7985d3d8e68,,26/08/2023 17:19,26/08/2023 17:42,26-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
a2b493a7-a835-40ec-9a82-6bb669d605d5,Inbound,Order Related,Installation/demo,My problem not solved,99af8063-dc49-4a4e-a4fd-c88b104fb159,,26/08/2023 17:23,26/08/2023 20:19,26-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
8d6f4855-c730-4135-a05f-77f0c0cfbc4f,Inbound,Payments related,Billing Related,,c940200b-90c8-495f-ba1c-3d1b7ce7080c,,26/08/2023 20:10,26/08/2023 20:24,26-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e656d338-f827-4ef1-86f3-2071d84f352e,Inbound,Returns,Service Centres Related,Cute voice ,3437a25d-5463-4d96-bef7-3151b13b2cd7,,26/08/2023 23:44,26/08/2023 23:52,26-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
ab3a3042-1189-40bb-bc7f-b47d3de89cab,Inbound,Order Related,Customer Requested Modifications,,985b80f3-a353-4632-bbcc-85451a4cdf0f,,26/08/2023 19:32,26/08/2023 19:33,26-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d676b66f-1ed5-4163-bcd2-8265068c5f6e,Inbound,Returns,Reverse Pickup Enquiry,Good ,95ba70d7-3060-414d-bff7-17e9b5ce80f6,,26/08/2023 17:41,26/08/2023 17:52,26-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
e73f3e09-c115-4288-9efd-b0fa83716ab8,Inbound,Order Related,Installation/demo,,fd5bb840-5ea4-4453-a277-213c9594b01a,,26/08/2023 14:59,26/08/2023 15:22,26-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
d1003449-ec2a-42b1-b6b9-081d72819a45,Inbound,Returns,Reverse Pickup Enquiry,,995468e4-7ce2-49a1-b52b-0c5b3fc525b9,,26/08/2023 14:21,26/08/2023 16:01,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4915150d-de61-4d4d-9260-67e369285064,Inbound,Refund Related,Refund Related Issues,,0586cf0b-58e2-4dbd-b01a-1f01f8633f31,,26/08/2023 12:20,26/08/2023 12:26,26-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
3cae6ab3-8116-4f7b-9676-032918afa2b9,Inbound,Order Related,Order status enquiry,,2a220334-e223-461b-a530-e93199c223fc,,25/08/2023 19:39,26/08/2023 15:21,26-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
e114da8e-e627-452b-8af2-6bc190f8f6d4,Inbound,Returns,Reverse Pickup Enquiry,,f80b1216-c09d-49aa-93a3-6f4bb8f5f23b,03/08/2023 15:39,26/08/2023 22:47,26/08/2023 23:02,26-Aug-23,HAMIRPUR,Books & General merchandise,12299,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
e2096538-399a-4e63-9a45-0210510ff3e8,Inbound,Shopzilla Related,General Enquiry,,e446a0e2-af10-498c-9186-85d4e482ec87,,26/08/2023 20:58,26/08/2023 20:59,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
1c49d8db-36c0-496c-8b0b-188dd1442e7b,Inbound,Returns,Reverse Pickup Enquiry,,8367601e-9451-4a54-a98d-638198c33ef2,,26/08/2023 20:46,26/08/2023 21:18,26-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
9d598720-74cf-43ac-9e9e-1b700579f191,Inbound,Returns,Reverse Pickup Enquiry,Not solution my complaint ,aeca8e1a-322c-4420-b764-615386accc47,,26/08/2023 22:56,26/08/2023 23:10,26-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
ade88d44-992a-498f-8086-7139b6f9f6e3,Inbound,Returns,Fraudulent User,,a0499a2d-d5b8-44d9-b5be-1afadc5467de,,26/08/2023 17:44,26/08/2023 17:46,26-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7c6ca0dc-29a8-4576-999f-e33a3ad564be,Inbound,Returns,Fraudulent User,,55e3bedb-68b9-4bf7-ac5a-c2975581b400,14/08/2023 07:11,26/08/2023 15:40,26/08/2023 15:51,26-Aug-23,JAMSHEDPUR,Electronics,1999,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
01c791e6-ab6c-4106-8b99-c0d0f79c649a,Inbound,Returns,Reverse Pickup Enquiry,\u2026,2ee2ea88-e3ec-4b7a-b2e1-fe2a7dfd0828,,26/08/2023 17:24,26/08/2023 17:25,26-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
00d891fa-69bd-4ce6-b0c7-6bd8ccd5ea1e,Inbound,Returns,Damaged,,6629714c-b85a-4a26-9384-1516bf6f7713,21/08/2023 14:20,26/08/2023 19:57,26/08/2023 20:01,26-Aug-23,JAMNAGAR,Books & General merchandise,471,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
9be04082-947e-4e7b-932a-e470e8e55b9b,Inbound,Order Related,General Enquiry,,ae1d0ce1-b306-41b6-bff2-6e3d25df6e9a,,26/08/2023 08:09,26/08/2023 08:10,26-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
68201148-0cfd-48f3-adbb-84277abcd9fa,Inbound,Returns,Reverse Pickup Enquiry,,1e65393e-4be2-40e5-a99c-91bf3ffb5a24,,26/08/2023 21:15,26/08/2023 22:47,26-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
37b3569d-ce3b-481f-b25c-f1182adbd1d8,Outcall,Returns,Reverse Pickup Enquiry,,1dd82edf-4e0a-4189-9be8-936b93d83bc7,,26/08/2023 21:35,26/08/2023 23:00,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
be3f054f-4738-4588-80c8-3ea572be4da4,Inbound,Returns,Fraudulent User,Aapka dukan achha hai ,9aa1b404-9adb-42b0-93cb-58edf1a14c0e,,26/08/2023 23:35,26/08/2023 23:37,26-Aug-23,,,,,Alan Davies,Ava Wong,William Kim,On Job Training,Evening,5
0ffdbfa0-57b0-48ea-9db9-b16d068913c6,Inbound,Returns,Reverse Pickup Enquiry,,7102bd94-0b02-46d7-b1cb-2d30b292768b,,26/08/2023 15:46,26/08/2023 22:00,26-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
387dae44-7009-48e3-aa11-6763b6431be5,Email,Order Related,Delayed,,86502394-d63d-40a2-b72f-e125469df4f9,,26/08/2023 14:02,26/08/2023 14:04,26-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
e494061b-3cb0-4d02-8946-4018ea69a381,Inbound,Returns,Reverse Pickup Enquiry,,b604e637-eaa7-4e2e-98e4-afcb0a18e66c,,26/08/2023 13:49,26/08/2023 13:57,26-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
df0bc617-28a3-4e0c-9921-ed37da179fe0,Inbound,Order Related,Customer Requested Modifications,,6d65dd61-a673-4745-8735-f88cfd707a25,,26/08/2023 17:02,26/08/2023 17:02,26-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
f475a106-6966-449f-8635-16eb525c4382,Inbound,Order Related,Order status enquiry,Good,99d2cbea-e323-4269-acc9-37718754532e,22/08/2023 06:57,26/08/2023 14:59,26/08/2023 15:02,26-Aug-23,SURAT,Mobile,19999,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
11cf6957-80bf-4ebb-a067-7bf17b3e50ab,Outcall,Order Related,Order status enquiry,humble behaviour ,98da0047-27a6-4d8e-99ba-e4ece7ae7bcf,,26/08/2023 19:59,26/08/2023 20:01,26-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
527f5797-2f46-40b4-b5cf-5a16584e4d1f,Outcall,Payments related,Payment related Queries,Unable to deactivate my Shopzilla pay later account ,b7e6e957-32b5-4af6-a53f-25bf57b5fb02,14/07/2023 00:02,26/08/2023 11:03,26/08/2023 11:44,26-Aug-23,GHAZIABAD,Electronics,48990,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,1
7f9a794e-e2fb-4990-8ed6-461a8c55ce0e,Inbound,Cancellation,Not Needed,,65dd759d-4c71-482b-9dbd-813810e923da,,26/08/2023 13:07,26/08/2023 13:09,26-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
c8dabb29-8d9f-46f6-9242-2d40f706f568,Inbound,Returns,Return request,Ms.   handled my query like a PRO. Mind blowing executive support. ,0937d4ba-7f09-40af-b018-ab29a4e6e03c,,26/08/2023 19:15,26/08/2023 19:19,26-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6bbba431-8d2d-4542-a429-1fc9e917922e,Outcall,Shopzilla Related,Signup Issues,Good,0bb3e5a3-a668-436f-92bb-c5636c26ad85,,26/08/2023 16:18,26/08/2023 16:24,26-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
83a8c9d7-4e98-4139-be9c-1037e8993b5b,Inbound,Payments related,Online Payment Issues,,cb355da3-ae82-4029-afae-4852a073e031,,26/08/2023 19:37,26/08/2023 19:39,26-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
73243b0d-b11d-495b-8938-2198d048101d,Inbound,Order Related,Delayed,,9271fbb5-6bba-4c13-bdef-693af9548552,22/08/2023 10:41,26/08/2023 19:13,26/08/2023 19:14,26-Aug-23,AGRA,Mobile,11999,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
f95c4ab6-5127-4e88-8301-e8b4a735904f,Email,Returns,Reverse Pickup Enquiry,,4c996a7c-3fa0-4a5e-aa8b-1fd2c3abe827,30/07/2023 14:10,26/08/2023 19:56,26/08/2023 19:58,26-Aug-23,BELLARY,LifeStyle,399,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d4a0702e-ad59-4ac2-802b-38492d4b94fd,Outcall,Returns,Fraudulent User,,3bf9443e-7b41-490e-8e7e-10aa78481c34,,26/08/2023 16:45,26/08/2023 18:41,26-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
cf4602ad-ee0c-4d1a-92cb-28cc4cf7dd06,Inbound,Returns,Reverse Pickup Enquiry,Very good ,424b337e-c97e-438b-98c5-faba35f50d92,,26/08/2023 14:17,26/08/2023 14:39,26-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7973fc80-0507-41d7-8ab9-899003f99ad6,Inbound,Cancellation,Not Needed,Nice ?? i am very happy ,00f27eed-9a24-43da-ab10-ab872af15c13,,26/08/2023 08:14,26/08/2023 17:27,26-Aug-23,,,,,Adam Torres,Ethan Tan,Michael Lee,31-60,Evening,5
f1e05ff4-4843-429b-bb78-1d87b3e5be30,Inbound,Returns,Reverse Pickup Enquiry,Good ,1ae5e6e6-8cb6-4a52-bd44-ce4c8a3c6e5d,17/08/2023 19:40,26/08/2023 19:00,26/08/2023 19:09,26-Aug-23,RANCHI,LifeStyle,771,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
c92d7cf1-66b1-476c-bfbc-c69768bb837b,Inbound,Feedback,UnProfessional Behaviour,,80a4eaa3-85b4-4240-a593-b2096e13d726,22/08/2023 12:19,26/08/2023 12:49,26/08/2023 12:53,26-Aug-23,GREATER NOIDA,Books & General merchandise,129,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
d2ae3098-36f2-4690-b790-cf078422add3,Inbound,Returns,Damaged,Happy ,67335b09-69c6-493d-b2b2-b507d0e3bd3f,,25/08/2023 10:14,26/08/2023 09:13,26-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
50b250fe-99e9-4ed3-aeec-8f9bfe176982,Inbound,Order Related,Delayed,,eb4751fd-a420-401a-90bb-d739aaeaa8e0,,26/08/2023 19:57,26/08/2023 20:00,26-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
1cc0e2dd-87e3-45c0-adf8-6d08267b0ca2,Outcall,Returns,Reverse Pickup Enquiry,,85ea548b-e3d4-44a4-9bcf-c2ea5a5fed1a,28/07/2023 14:35,26/08/2023 15:21,26/08/2023 15:26,26-Aug-23,NEW DELHI,LifeStyle,1375,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
fa9971d0-8f52-415a-b64b-53ef594bf805,Email,Shopzilla Related,Shopzila Premium Related,"Pleas provide customer care services in all regional languages(Telugu),some people unable to talk in English and hindi",43a0301a-1512-4b76-86be-844e88acc48c,,26/08/2023 10:42,26/08/2023 10:47,26-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
076fde9b-06bd-4a4a-bf1a-37a1efd61ec9,Inbound,Returns,Wrong,,b3f05653-ec55-48a6-953b-aea9a70d453c,,26/08/2023 08:15,26/08/2023 08:46,26-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6a1a5c39-f96d-4214-8ae8-2dab078da596,Email,Returns,Wrong,,182b0a21-bb52-48b9-aab4-3bac49690104,,26/08/2023 11:33,26/08/2023 11:40,26-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
fd37fd55-500b-4a60-b628-9b547038438b,Inbound,Returns,Fraudulent User,Very good ,26f0bcb6-e5bd-46e6-8331-860816c7e991,,26/08/2023 15:43,26/08/2023 15:46,26-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,4
f798ceb0-022c-4a95-a8f6-2c6b1818fc0a,Inbound,Returns,Reverse Pickup Enquiry,,564265c3-a177-4f19-a6b8-27ce7dff17a2,,26/08/2023 14:00,26/08/2023 14:01,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a41554d4-0e12-4fc2-aeb3-f0ffebcc4ba4,Inbound,Returns,Missing,,ec30f051-d1f6-4835-9633-78c7f216cfa9,,26/08/2023 12:22,26/08/2023 12:23,26-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2a9b9039-3538-4b39-816f-4aea81147b95,Outcall,Returns,Reverse Pickup Enquiry,,42977bd8-d775-4e3f-b096-b2b500a9dd8a,,26/08/2023 17:31,26/08/2023 17:44,26-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
5cc010ab-7a85-4759-b236-cae46db78f4d,Inbound,Refund Related,Refund Related Issues,,b7ec45b4-e1d0-407f-a17c-230108646949,,26/08/2023 15:39,26/08/2023 15:41,26-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
17b4197f-8f93-4e89-b68c-b2581ca3fcc4,Inbound,Refund Related,Refund Enquiry,,960d16ce-26f4-4f71-8052-f74f76dcdd69,,26/08/2023 08:27,26/08/2023 08:29,26-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
91a0f548-973d-4e5b-96e4-f4fb687dbfb1,Inbound,Shopzilla Related,Shopzila Premium Related,,5579fee5-0b8f-4f61-8dc4-8325ce89462b,,26/08/2023 00:18,26/08/2023 09:46,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
c6ec5bb7-7e4d-488d-a42c-4d911d84c7c5,Outcall,Returns,Reverse Pickup Enquiry,,376dd067-2c2d-4040-b10a-58edfff3516f,,26/08/2023 16:00,26/08/2023 18:03,26-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
46d1267b-dacd-46d4-b786-0f98d3eac88c,Inbound,Returns,Reverse Pickup Enquiry,,c9e66714-0219-4574-be15-92cf6c67c1b4,,26/08/2023 15:57,26/08/2023 16:04,26-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ace5d24a-884c-4f91-aab3-10c7113059e2,Inbound,Order Related,Order status enquiry,,47f96a99-d210-423a-a80a-4e6d17b73fbb,,26/08/2023 10:28,26/08/2023 10:29,26-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
6cba5076-417b-4e1d-801b-6cdab18fbe91,Inbound,Cancellation,Not Needed,,fe0e8b0e-d098-483e-b93e-ea6820c136b3,20/08/2023 13:59,26/08/2023 06:51,26/08/2023 14:24,26-Aug-23,DEHRADUN,Books & General merchandise,342,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
77c4d72d-0ced-47d9-a9d2-6ac4d7907605,Outcall,Returns,Reverse Pickup Enquiry,,524a9e45-0637-4b02-9b80-ffefc09a0fc7,,26/08/2023 00:50,26/08/2023 00:50,26-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7f75f9c8-4dfd-4dd5-85cb-53f0ba474e15,Inbound,Returns,Reverse Pickup Enquiry,Customer support good and good behavior,ca8ebf4d-4f6b-417c-9104-16d6fcde5d6a,05/07/2023 15:31,24/08/2023 18:29,26/08/2023 09:57,26-Aug-23,ALIBAG,Books & General merchandise,508,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
296968cd-f025-4571-a6c6-3e238e4c34ef,Inbound,Order Related,Delayed,,fcae24af-ea15-48df-b9cf-7d8c97d8f117,,26/08/2023 10:17,26/08/2023 11:57,26-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
2f8af3fa-76ab-4f1a-8270-99fa441e541a,Inbound,Order Related,Order status enquiry,,86cfb0c7-f7e5-4635-ac85-2d1b418dc0b0,,26/08/2023 07:14,26/08/2023 07:15,26-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
64c10cab-15b9-4f15-9b5d-af25c8d269ab,Inbound,Returns,Wrong,Am so happy ,f9360e35-7587-4786-833d-d7e67506dca2,,26/08/2023 16:02,26/08/2023 16:10,26-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
6a7bac02-ac7f-471a-b90c-85744caa5559,Inbound,Returns,Wrong,,e596a408-2092-4756-8377-d33868b88dc9,,26/08/2023 15:22,26/08/2023 15:24,26-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
466df31c-812b-4e36-8edb-25e2fd27da25,Inbound,Shopzilla Related,General Enquiry,My Shopzilla pay by latter With out any resion my account   immediately relise my Shopzilla pay by latter....,a742b590-6075-4e60-b005-66a18487f9c8,,26/08/2023 16:21,26/08/2023 16:35,26-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
546427f1-1942-418f-8e34-994014ecd2e6,Inbound,Shopzilla Related,Shopzila Premium Related,Kr,203f77a2-49ca-4ff7-afe0-69f992e1bb2b,,26/08/2023 21:45,26/08/2023 21:48,26-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
1b230038-f2f6-479f-834a-d57cefd7d81d,Inbound,Payments related,Online Payment Issues,,4ed0cfcd-0d69-450e-a66a-4d0a855c60a9,,26/08/2023 18:50,26/08/2023 20:07,26-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
7a226fba-c9b8-4ea9-981a-6b3a4a687a78,Inbound,Returns,Reverse Pickup Enquiry,,dc250048-6f65-4596-96b1-4000a9cd1e0b,,26/08/2023 17:43,26/08/2023 19:17,26-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
70fd9e50-0a4d-4e68-a4dd-e1038f8f5b35,Inbound,Order Related,Invoice request,,34a9fd37-d2ff-401c-aa66-46e7cb897e67,,26/08/2023 16:59,26/08/2023 17:00,26-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
aee1ee3c-ce38-4328-98c3-5becf2a8dd84,Outcall,Order Related,Order status enquiry,Tnx,1629ec0e-60e6-4217-be70-18f253a6f9ac,20/08/2023 06:51,26/08/2023 08:08,26/08/2023 08:09,26-Aug-23,SANGAT,LifeStyle,2449,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e81f0afe-6c21-4e37-82f3-73f0041625a4,Inbound,Returns,Reverse Pickup Enquiry,,6ff437e7-a894-4615-b348-ce86374c6ecf,07/07/2023 15:00,25/08/2023 13:39,26/08/2023 17:17,26-Aug-23,WARDHA,Books & General merchandise,10799,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,1
2109e2e0-68a5-4ffb-9eed-f26a2566e9ff,Inbound,Returns,Reverse Pickup Enquiry,,eee220d1-1761-48e1-bd9a-5f406824e4e5,,26/08/2023 08:44,26/08/2023 08:58,26-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
74b3f428-a711-4844-81d5-bcf9384c454d,Email,Returns,Missing,,0f5830c6-64fe-46b6-828b-96e581fbd7ff,,26/08/2023 13:04,26/08/2023 13:06,26-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
c950c8a3-f9bd-4d75-802d-574baae17b67,Inbound,Order Related,General Enquiry,,d1862170-3b5a-457b-b188-1890ffa5e593,,26/08/2023 18:25,26/08/2023 19:06,26-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e8fe61d2-6051-4ed7-8830-cfdebca4fcb0,Outcall,Order Related,Order status enquiry,,0c922f47-d770-4232-a51f-2fc7bc421293,,26/08/2023 16:39,26/08/2023 16:40,26-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
8fd4d6af-2a51-405d-b3c3-1aa638daa831,Inbound,Returns,Return request,So happy ,54cb45ba-778a-469a-ab84-c196096bc35e,,26/08/2023 15:26,26/08/2023 15:31,26-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
97e651ac-ec02-4997-9aae-f7acddc32a22,Inbound,Returns,Reverse Pickup Enquiry,NAIC ,630b3169-af54-40be-a173-e62b7d0c77eb,10/08/2023 21:59,26/08/2023 16:51,26/08/2023 19:24,26-Aug-23,FARIDABAD,Home Appliences,10500,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
dd3f7856-f66e-41f7-9d8b-964f17eb7ab1,Inbound,Order Related,Order status enquiry,Overall good support but ensure customer instructions are met in delivering the orders ,fd6dfffb-3141-4a86-9d2b-db646e423b3b,,26/08/2023 16:34,26/08/2023 16:36,26-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
e878634a-cec6-4bb6-9ee9-99ccc67a7de5,Inbound,Returns,Reverse Pickup Enquiry,,540caaaa-9e9b-464b-9e6a-6a4e65e4c982,,26/08/2023 00:48,26/08/2023 21:35,26-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
9f3f7114-7b2e-4383-a1cb-2dafb67335ee,Inbound,Returns,Reverse Pickup Enquiry,,5ac27df4-8be1-48d6-921f-5be04bfa7f41,,26/08/2023 13:23,26/08/2023 13:36,26-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
2e0142c3-22d4-4d23-a5d0-ab54ea761639,Outcall,Refund Related,Refund Related Issues,The resolution SLAs should be based on highlighted issue,4f8f8fc2-cfc0-4f00-9280-0ade575e3ade,,26/08/2023 15:39,26/08/2023 16:51,26-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
0101fb64-b11c-43d3-8fdc-397365348803,Inbound,Order Related,Delayed,,cb676096-147e-4373-bf7c-07164e1b6af5,,26/08/2023 07:16,26/08/2023 09:36,26-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
8efcedb5-5b14-42c7-b09d-fcf32d8861f2,Outcall,Order Related,Order status enquiry,Thank you ,3811d195-0e5b-4ce7-a415-25de3afe0b8e,,26/08/2023 19:57,26/08/2023 22:04,26-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
7eea49b0-46c1-4a77-8425-199ac556ebfa,Inbound,Returns,Reverse Pickup Enquiry,Not happy with my last purchase ,27423228-8600-4a54-bb32-280995c10d9b,,26/08/2023 18:03,26/08/2023 18:06,26-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
98c2c54d-902a-492c-8da9-05c66fa40e60,Inbound,Order Related,Order status enquiry,God,01d0c7f7-fe57-4072-93f0-0b6f766dcd02,,26/08/2023 07:43,26/08/2023 08:00,26-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fdfd3ad8-06eb-4862-8b96-0f9c1ac838ac,Inbound,Refund Related,Refund Related Issues,Good ,3beb084c-38c5-4957-a83b-2f2a0badc6cf,25/07/2023 08:47,26/08/2023 16:10,26/08/2023 16:13,26-Aug-23,BOKARO,Electronics,328,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
6b211409-aa88-466b-8e05-9b8f0b81f19f,Inbound,Cancellation,Not Needed,Hamai bhout acha lga Shopzilla pe shopping kar ke,46bc2625-484f-4b7d-a1a7-7573d1041ba8,,26/08/2023 22:02,26/08/2023 22:03,26-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
02134f43-f539-472b-9f38-f92354b95630,Outcall,Returns,Reverse Pickup Enquiry,Good ,12ee3c36-2b46-4cb9-89c9-48f7f1a78d21,,26/08/2023 16:53,26/08/2023 20:57,26-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
ea110025-94cc-4b9b-82e5-3d4155ba40af,Outcall,Shopzilla Related,General Enquiry,,6c4674c3-ec40-41c3-b25f-fdb4fc42b17f,,25/08/2023 21:48,26/08/2023 04:10,26-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dd04c074-523f-415b-b743-fd9b5cc7814a,Inbound,Returns,Reverse Pickup Enquiry,,e6b502fc-3c5e-4f9b-a84b-a97c6756b2ad,14/08/2023 21:59,26/08/2023 17:30,26/08/2023 17:38,26-Aug-23,VARANASI,LifeStyle,234,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
ed404c71-4b3d-4f76-86d3-963bc7c36fb8,Inbound,Product Queries,Product Specific Information,,c9ec0057-f43a-4a64-b37c-a6bcd1b3e9e6,,26/08/2023 09:29,26/08/2023 09:31,26-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c65ca9bf-c2ff-491b-9ecf-b526c4f6c1f6,Inbound,Returns,Reverse Pickup Enquiry,,01e55dfe-432e-4df1-9d01-4b3098e96467,,26/08/2023 11:10,26/08/2023 11:11,26-Aug-23,,,,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3049a371-fe89-4883-85b9-d8cd9acf0ba4,Outcall,Returns,Reverse Pickup Enquiry,,fcbd4c93-a34d-476d-b022-cabc9fa83a58,,26/08/2023 18:55,26/08/2023 19:02,26-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
07e04258-5d94-47d5-8a9a-bf50e2b93c7a,Inbound,Order Related,Installation/demo,GOOD ,908f6d28-efc5-465b-bdb6-ff293dbee00b,,26/08/2023 20:10,26/08/2023 20:15,26-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
e11fa5ab-1c15-4058-b79b-979bf3fda20b,Inbound,Returns,Reverse Pickup Enquiry,,28d89dab-8257-41ba-8d3b-6e0494483b38,,26/08/2023 20:24,26/08/2023 20:30,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
c9b1c813-225e-4ac4-8be9-38518b7ee859,Inbound,Returns,Technician Visit,Technicain visit unsuccesful more times,ac6d6071-bcd0-4afe-8db1-8ed94c8fb532,17/07/2023 12:46,26/08/2023 08:48,26/08/2023 08:50,26-Aug-23,SAHIBGANJ,Electronics,27990,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
c1922e78-49f7-456d-a9cf-4fd22c59e285,Inbound,Order Related,Order status enquiry,,9d742508-3fc0-4194-bbab-f40459402883,,26/08/2023 16:24,26/08/2023 16:30,26-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
7f37921a-0e30-418f-ab7a-e0786927d6be,Inbound,Product Queries,Product Specific Information,,994140f5-9ea2-4990-b593-627747a2f672,,26/08/2023 09:13,26/08/2023 13:31,26-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
773f1af2-c008-4917-8bf7-9b216c969f40,Inbound,Refund Related,Refund Enquiry,Gift card no use ,2586f35d-73ce-4210-8963-b0db71aa966d,12/08/2023 17:52,23/08/2023 09:36,26/08/2023 21:18,26-Aug-23,JODHPUR,Furniture,628,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
601a257d-6759-444c-ba23-e373c490d9f0,Outcall,Feedback,UnProfessional Behaviour,,978e5e47-691d-4176-9ef6-63088ba18f0f,,26/08/2023 19:04,26/08/2023 19:21,26-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
acf066cd-0770-4649-88d1-9448817e5f96,Inbound,Returns,Reverse Pickup Enquiry,,d2ea4736-b3c2-4c14-bc4c-a0bfb38dd22f,,26/08/2023 15:23,26/08/2023 15:24,26-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
b36ad28d-e44c-4de2-b71f-d83a31ad2ad0,Outcall,Order Related,Installation/demo,ALSO ALLOW TO CALL ON ALTERNATE NUMBERS ,45090286-2772-4ce9-b555-95088af31c02,31/03/2023 10:44,22/08/2023 17:06,26/08/2023 16:26,26-Aug-23,LUCKNOW,Electronics,68,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
82698b30-692e-4065-b757-52660d9a61b7,Outcall,Payments related,Online Payment Issues,,9bbc6a61-dd53-463b-bd8c-7bcb4acd4f52,,26/08/2023 22:04,26/08/2023 22:08,26-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
d3beb3fa-a801-4418-99f0-e07dbb78c459,Inbound,Shopzilla Related,General Enquiry,Thank you ,5faf22ad-460f-4993-924e-ddd6caf003c6,,26/08/2023 06:49,26/08/2023 06:54,26-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
c973bb49-637e-4c59-b0ae-06cea8bce9f9,Inbound,Returns,Exchange / Replacement,,cb2bc355-2353-485c-9a5b-92c10f2b60ff,,26/08/2023 13:34,26/08/2023 13:41,26-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
b2a70cf2-fdaf-4595-8d75-bb1501b0f702,Inbound,Returns,Reverse Pickup Enquiry,,ad39fe1f-1122-4a80-81a8-ad531b25c849,,26/08/2023 14:33,26/08/2023 14:34,26-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
c5cd760c-051a-4e3b-8a1f-bda374625cbe,Inbound,Refund Related,Refund Enquiry,,e323e7e6-cc21-411c-a3e7-5d61a9363059,,26/08/2023 18:48,26/08/2023 19:01,26-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
e03d0240-b973-4c0a-84e7-020ebc2f7f60,Inbound,Feedback,UnProfessional Behaviour,,6e397c84-e8ea-49c3-bfee-b6dc85c7f968,,26/08/2023 13:44,26/08/2023 13:46,26-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
eaef9653-0b0c-458d-a6cc-2c61503e48ec,Inbound,Shopzilla Related,Shopzila Premium Related,Very good,59479aff-e918-408d-bb91-837df6da099c,,26/08/2023 22:50,26/08/2023 22:55,26-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
184bbe60-b325-4af7-8fb3-db64ac35e9e8,Inbound,Refund Related,Refund Related Issues,Thank you ,341bc7a2-2f77-4c85-a713-be265959bb45,,26/08/2023 09:03,26/08/2023 09:15,26-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2983cc1c-cbb3-4231-8433-08a2387640b7,Outcall,Payments related,Online Payment Issues,Good ,c11368af-b3a7-4ef6-85c5-eb1e95bf1bcd,,26/08/2023 07:33,26/08/2023 07:39,26-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7a7dc9da-1957-4b12-b2c9-63f7b9ddd2a5,Inbound,Payments related,Payment related Queries,,6880f7a8-c40b-430a-a589-8fcd73618d8f,,26/08/2023 00:58,26/08/2023 01:05,26-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
09d3127a-0ecf-4fba-afff-1e125a2f43dc,Inbound,Order Related,Installation/demo,,ec35db15-2409-4819-85f3-844c17205d7f,,26/08/2023 20:18,26/08/2023 20:31,26-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
305f1103-3b24-4921-9f0e-04eaba9cb98b,Inbound,Order Related,Delayed,Very very good ,326445ae-7b99-4eaf-be18-5319a3ea5f19,16/08/2023 18:19,26/08/2023 15:48,26/08/2023 17:11,26-Aug-23,SRINAGAR,Books & General merchandise,179,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
fba6f80d-7b82-4b49-9030-e49efc05d9f9,Inbound,Order Related,Order status enquiry,,060caba0-b3ea-4d07-9004-82feb28b03e5,24/08/2023 14:11,26/08/2023 14:14,26/08/2023 14:16,26-Aug-23,,Mobile,17760,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
eefb8184-ae9a-4248-ae0b-59ea055ecee6,Inbound,Order Related,Installation/demo,,8770c825-6e87-442e-86c4-8924c807f284,,26/08/2023 19:40,26/08/2023 19:46,26-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
406e57b8-d123-4fb6-b029-528c7305a22c,Inbound,Order Related,Customer Requested Modifications,,6bc11218-bad6-4618-9f8b-9540082f1f3b,,26/08/2023 16:37,26/08/2023 16:58,26-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d436efa4-3071-4a7b-9285-500d2e942845,Inbound,Returns,Reverse Pickup Enquiry,,9711bfc9-dc5d-4b62-b2e0-9e7569a1cef8,,26/08/2023 20:25,26/08/2023 20:57,26-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
dd7db926-b21d-48c5-9bd6-04123779ec90,Inbound,Order Related,Delayed,,81f31886-a473-43bc-b542-c99cdbdcf39a,,26/08/2023 19:50,26/08/2023 19:53,26-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
39207fed-f5e0-4224-8252-0e14ab7e0b92,Inbound,Returns,Reverse Pickup Enquiry,,ba422190-2b38-4a67-a612-ac849bb43b77,20/08/2023 12:07,26/08/2023 16:39,26/08/2023 17:08,26-Aug-23,WARORA,Electronics,1999,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
1b8e1497-f0e9-44ba-8bbd-92b625880f59,Inbound,Returns,Reverse Pickup Enquiry,,1016b217-ffad-4945-b6d0-3744c994e4cd,09/08/2023 11:12,26/08/2023 11:02,26/08/2023 11:06,26-Aug-23,SADULPUR,Electronics,1699,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
4c2ed28c-fb2d-45e4-a7a6-9b51abed5f35,Inbound,Product Queries,Product Specific Information,It's a garbage app and it's executive ,2e046f02-c084-4b36-9370-fd832f3ff39f,,26/08/2023 20:12,26/08/2023 20:26,26-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,1
881e7e6c-517a-43f2-a1bd-f996ba6baebb,Inbound,Returns,Reverse Pickup Enquiry,,aeb6f767-bd70-48fe-be3f-8115c7149d35,,26/08/2023 18:31,26/08/2023 18:34,26-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c2ef9408-f412-49ca-aeed-a6106ef58272,Outcall,Returns,Reverse Pickup Enquiry,,ecdf8699-965d-4803-bbf9-2686298bca48,,26/08/2023 16:50,26/08/2023 16:52,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9c43f912-19de-491e-aeff-6204b313d871,Inbound,App/website,Issues with Shopzilla App,,5d70889c-b11d-444a-a0e3-e7df346996ec,,26/08/2023 07:34,26/08/2023 07:35,26-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4335ed81-c44e-490c-b920-6f9124082835,Inbound,Returns,Reverse Pickup Enquiry,,8baa1b62-458f-46fc-a276-4433742f600d,,26/08/2023 12:47,26/08/2023 12:53,26-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b8607ce3-95bd-47fc-af11-8547d96ed8dc,Outcall,Returns,Reverse Pickup Enquiry,Just have an intent of resolving customers problem.,566e8b53-677b-4d29-b681-3991e842fc10,08/08/2023 00:41,24/08/2023 20:52,26/08/2023 13:49,26-Aug-23,KOTA,LifeStyle,1414,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
9f90e87a-4242-4b58-b42c-f0d208a3db03,Outcall,Order Related,Delayed,,ee880c59-dc6f-4fac-8a43-b0a3e874d5a1,,26/08/2023 22:04,26/08/2023 22:09,26-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ed50a14f-8434-43dc-b54b-b5f74286d765,Outcall,Refund Related,Refund Related Issues,Good service ,15684630-c0ef-45d7-8fe4-677f75f7f3ec,06/08/2023 17:12,26/08/2023 13:14,26/08/2023 13:48,26-Aug-23,DARJEELING,LifeStyle,290,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
0cc84418-8773-4f3b-8f84-7ceaedb5c629,Inbound,Returns,Reverse Pickup Enquiry,,5c3bf34f-4988-476b-a278-a6cde5dbf897,,26/08/2023 19:38,26/08/2023 19:41,26-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
7d831b7b-e628-4894-92c1-0a1bcaf07d54,Inbound,Returns,Reverse Pickup Enquiry,Thankyou so much ,ebc60d2a-b7fe-479c-aaee-e25ec1b8b4f5,,26/08/2023 11:20,26/08/2023 11:27,26-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
c4924796-2164-4204-a0c1-e8b2c9ba9f83,Inbound,Returns,Reverse Pickup Enquiry,Nice helps for me,5e85746c-b720-4b50-9361-290878e2d116,,26/08/2023 08:13,26/08/2023 08:15,26-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
51a51ca3-16f7-4bd5-8c94-e2dad051bacd,Outcall,Returns,Reverse Pickup Enquiry,,c70bff79-53dd-456b-93fb-ca41756aa9f5,,26/08/2023 21:42,26/08/2023 21:47,26-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,5
cc276bd7-c73f-4bf7-9984-3ee7acd9f76c,Inbound,Returns,Reverse Pickup Enquiry,Make it more flexible otherwise Shopzilla is osm,42aba185-3ee3-479e-98ff-58167d30265b,,26/08/2023 20:04,26/08/2023 20:07,26-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
50e009b7-c65d-454b-9002-f3e574be327e,Inbound,Returns,Missing,,9e31b69d-2b13-47e6-831d-892127ab142b,,26/08/2023 14:13,26/08/2023 14:21,26-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fe622882-2c30-4dba-92f6-1c15c71e4aac,Inbound,Returns,Return request,Thank you so much ,fb8f6ff6-cb5e-48c7-be3b-fb6b1d3b5bb3,,26/08/2023 09:58,26/08/2023 10:03,26-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1cac713c-44a9-4fd3-a00f-3f5c3a7ef64c,Inbound,Order Related,Order status enquiry,Good ?? ,fe04635b-89a2-4ed2-b839-22ea9d6ec0d1,,26/08/2023 17:59,26/08/2023 18:01,26-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,4
651a55b6-cfb9-4a6f-ab02-e401f03de326,Inbound,Shopzilla Related,Shopzila Premium Related,,032f2442-87c5-4144-bd73-314f13264234,,26/08/2023 21:55,26/08/2023 22:03,26-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
11a36ebd-f066-4cec-afe2-e8d23bbd367d,Inbound,Order Related,Order status enquiry,Good,776f9e26-f4b8-4cc3-aa8a-6813d619d2a0,,26/08/2023 19:57,26/08/2023 19:58,26-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
ca9f1e10-714e-4175-9a61-552c96c48dc0,Outcall,Returns,Fraudulent User,,d9ca34c8-5481-4ce0-b695-3e24a7e4465c,,26/08/2023 19:07,26/08/2023 19:10,26-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
155b689d-ea30-4be6-9482-7945e71f3127,Inbound,Returns,Return request,The conversation was good and polite ,cd34b5a9-496a-4edc-a99d-22441adfb632,,26/08/2023 18:30,26/08/2023 18:33,26-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
e9b7f6ba-139a-48f5-a6c9-fec3496cd68c,Inbound,Order Related,Delayed,,7fe231f4-f77f-4605-9314-4f92e5f403b9,,26/08/2023 20:14,26/08/2023 20:25,26-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
27927463-dfaa-4579-8c37-177be9e150bd,Outcall,Order Related,Order status enquiry,,09f3151f-9d4d-4a6c-9a79-a68243b7db32,,26/08/2023 08:37,26/08/2023 08:38,26-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
97feaa16-17c0-4e2f-abb3-d64114cb7aea,Inbound,Shopzilla Related,General Enquiry,,98bafa5f-68eb-426f-9fd3-1d5fc1e8e7b3,,26/08/2023 20:44,26/08/2023 20:46,26-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
d849c02e-44b1-4b16-8edc-b739bc3f4d96,Inbound,Returns,Reverse Pickup Enquiry,,d55e596d-dd05-466e-a99d-917f1a9eb5fe,,26/08/2023 21:22,26/08/2023 21:27,26-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
d6e42ed9-e0c7-4ec0-8638-5858fd27c31e,Outcall,Order Related,Order status enquiry,Nice way to talk of customer service executive ,b75c288e-b06b-4174-b735-7f6ac4836d7c,,26/08/2023 21:36,26/08/2023 21:37,26-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
59a63c00-c5b7-4406-bf1e-18b992c47d0a,Inbound,Order Related,Order status enquiry,,ccb8879e-fa41-4716-8866-dffe84dc76b2,,26/08/2023 22:13,26/08/2023 22:17,26-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
23bb8098-4226-4da6-bb0b-ede40d7ce7e7,Inbound,Order Related,Order status enquiry,,26927fc3-db6f-419d-8bfc-98aa2375721e,19/08/2023 01:35,23/08/2023 16:14,26/08/2023 18:40,26-Aug-23,SURAT,Electronics,199,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
3c2d16f8-00de-4e1f-90a3-db04ab563c03,Inbound,Returns,Reverse Pickup Enquiry,,5d2c6b18-1b04-49e8-a500-8824f4311414,26/07/2023 19:04,24/08/2023 13:53,26/08/2023 20:55,26-Aug-23,MAU,Electronics,1299,,Timothy Henry,William Park,John Smith,31-60,Morning,5
41466db2-7cf9-4219-80a2-893fc5fe4b01,Inbound,Returns,Reverse Pickup Enquiry,Poor service and making fool to customer ,745d9d3b-c411-40c3-9aa2-c7b78251ac08,,26/08/2023 00:29,26/08/2023 00:34,26-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,1
828bb343-de35-401d-a353-7f9ec0bd0a4a,Inbound,Order Related,Delayed,,974b6f79-d194-4399-9558-02437b4f2efa,,25/08/2023 14:45,26/08/2023 19:22,26-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
cdace093-ff53-4275-9eca-28eaf9172da6,Inbound,Product Queries,Product Specific Information,,c7a2c732-7111-4eca-867e-ccd58eb6e4fc,,22/08/2023 17:56,26/08/2023 09:32,26-Aug-23,,,,,Daniel Henderson,Noah Patel,Michael Lee,>90,Morning,1
cd7a70a2-de76-4eb9-8d78-a207b51aceec,Inbound,Feedback,UnProfessional Behaviour,Nice,53e8e89e-1026-44da-aff3-2934d6d00739,,26/08/2023 11:39,26/08/2023 11:45,26-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
47651568-e296-434f-bc91-cabf54df2e71,Inbound,Returns,Return request,,e46b71c7-34dc-4d4f-9bed-d949d79e4f2e,,26/08/2023 15:01,26/08/2023 15:06,26-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
a8996a8f-1b23-4475-8905-8dcc925c2726,Inbound,Returns,Reverse Pickup Enquiry,,0ccb619e-1a8f-48ef-81b7-0f8a6d5a4913,,26/08/2023 20:26,26/08/2023 20:29,26-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6a54ccd4-2f4d-451e-9ee7-b9afcb8cfd00,Outcall,Payments related,Online Payment Issues,,5409c660-d76b-4730-b0b3-f37900f1fa98,,26/08/2023 16:33,26/08/2023 16:36,26-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
46f6b133-a60d-4f67-8edb-28e53a01da7a,Inbound,Returns,Reverse Pickup Enquiry,,7f684445-3879-4acb-86db-cf0fe63f54ef,01/08/2023 11:16,26/08/2023 20:54,26/08/2023 20:58,26-Aug-23,FATEHPUR,Electronics,1499,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
db6ba2f8-5622-4cb6-917a-3e3a9455f1e0,Inbound,Returns,Service Centres Related,,48a373fa-5e0f-4bb9-a0e9-8b0012ad804a,,26/08/2023 09:02,26/08/2023 09:04,26-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f25a8579-b3c5-4aea-8cd3-6fbc591e5df8,Inbound,Returns,Service Centres Related,,c7238af3-4376-401d-a161-aec33e2e320c,,26/08/2023 19:12,26/08/2023 19:15,26-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
e5c23f29-ef05-446c-8d8a-3d7051838de0,Inbound,Returns,Reverse Pickup Enquiry,All good ,47c1a486-a240-49f3-8983-a1b08a28f7a5,,26/08/2023 16:33,26/08/2023 16:37,26-Aug-23,,,,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
62db1381-3b06-45c2-b019-332bebb7f003,Inbound,Feedback,UnProfessional Behaviour,,8f9d9c55-998d-45c4-8a42-fa0e7a1994fc,,26/08/2023 15:23,26/08/2023 15:26,26-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
315a1057-4855-4746-a08e-7289f273ab48,Inbound,Returns,Reverse Pickup Enquiry,,ef41e2d2-f910-40a0-8fbe-78ddfd7d4e1a,,26/08/2023 18:35,26/08/2023 18:36,26-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
7ac9e326-f448-4030-a980-967530356be4,Inbound,Returns,Wrong,,331ef4e5-c250-4359-82b2-b0c72cd41706,,26/08/2023 16:49,26/08/2023 16:50,26-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
5f669d80-373c-4d9a-a9a9-c531da582b50,Inbound,Cancellation,Not Needed,Worst experience will not recommend using Shopzilla to anyone just using the marketing gimics to fool customers....,4f274ef4-97f4-4991-abb8-58ce367e9c97,24/08/2023 19:00,26/08/2023 11:13,26/08/2023 11:29,26-Aug-23,,Electronics,3470,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
0a66a7a4-373a-428c-8737-4ecf25dfd459,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour of executive good person,7d7bc3a0-f2ad-40b9-b1b0-05d0d57885f8,,26/08/2023 10:31,26/08/2023 10:31,26-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
4321f1ad-226d-47d7-b923-412c0ab05a03,Inbound,Returns,Reverse Pickup Enquiry,,b001e2d5-fae1-48ea-a6ca-6ffb5fda1f65,,26/08/2023 12:11,26/08/2023 17:04,26-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
6b42058f-9027-4ffe-a6de-b8df8935e49f,Inbound,Returns,Reverse Pickup Enquiry,,cfbee2ce-95bd-4615-b137-b5d57c3138d9,15/08/2023 08:34,26/08/2023 07:54,26/08/2023 07:56,26-Aug-23,AMRAOTI,Electronics,469,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
b98a69a5-5951-418d-a272-46903952834d,Inbound,Cancellation,Not Needed,All good ,e1f98a3a-8e06-4d29-9475-efcdb771e7eb,23/08/2023 18:01,26/08/2023 10:46,26/08/2023 11:30,26-Aug-23,EAST GODAVARI,Mobile,10999,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
63c74833-6b17-4fdd-bf94-bea948540a19,Inbound,Order Related,Delayed,,2a2c3b94-b06d-41aa-8693-f28854cf8e06,,26/08/2023 05:07,26/08/2023 05:55,26-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
93e68f3b-bbed-4151-9492-c643c0a98120,Inbound,Cancellation,Not Needed,Thanks ?? ?? ?? ,41bf687a-8ae0-464a-833b-267531574514,,26/08/2023 12:24,26/08/2023 12:26,26-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
73c9b7ad-1609-4064-96bc-38c8bc39f2c5,Email,Returns,Reverse Pickup Enquiry,,7c4eddb8-8899-41c5-9362-154dca5fbd84,05/07/2023 17:57,26/08/2023 13:39,26/08/2023 18:39,26-Aug-23,HASAYAN,LifeStyle,2142,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,4
2fe984c7-48a0-4f1a-a013-a646cee7b7a7,Inbound,Returns,Reverse Pickup Enquiry,,84ef690e-8f5d-4d2b-af73-c73a9376e4a8,,26/08/2023 14:58,26/08/2023 15:03,26-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
71c4f362-b48e-493a-a6fe-6f9620fe18f0,Outcall,Shopzilla Related,General Enquiry,,4d84f03a-0643-4578-afdf-f0d409739649,,26/08/2023 17:34,26/08/2023 21:33,26-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
930b563e-dfdf-4816-bbaa-9dbaab98a8fb,Inbound,Product Queries,Product Specific Information,,952bb8f7-ee9b-4a9f-8caf-974fb0b76b46,,26/08/2023 10:54,26/08/2023 11:11,26-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,4
386b3705-3d4b-4c1d-8a9f-67c48ac158e1,Inbound,Cancellation,Return cancellation,Please resolve my issue as soon as possible ,c715cb57-e76e-4635-aa63-35bc6647c667,,26/08/2023 16:52,26/08/2023 16:58,26-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
959ac788-2f4e-4f5e-90b9-0cde4d18a035,Outcall,Order Related,Delayed,,7ba5dd1e-73b4-4e24-9107-b59a029c5982,,26/08/2023 17:24,26/08/2023 17:26,26-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,4
9a1e948b-9aa5-47e5-a43a-effdf23db5eb,Inbound,Shopzilla Related,Signup Issues,Good ,4bf972c7-7d13-46d7-9954-e2b281c29c9c,,22/08/2023 19:11,26/08/2023 06:40,26-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
58edfef9-7fd1-4c78-84d5-cd740dc0842e,Inbound,Order Related,Delayed,,87be780c-36d8-4730-adc7-895309b7db5c,17/08/2023 11:46,26/08/2023 07:48,26/08/2023 08:34,26-Aug-23,JHARSUGUDA,LifeStyle,279,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
f3262cda-018b-4485-8ac8-ba3ee8a5921a,Outcall,Returns,Reverse Pickup Enquiry,5,4a9eba80-88d2-43a8-a9b7-b7b044c58ee8,,26/08/2023 17:41,26/08/2023 19:07,26-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
63492767-a600-4b4d-b16e-c9bd7b8ec992,Inbound,Order Related,Delayed,,beb048a9-1a3d-4ae6-9483-4000ae8d9051,,26/08/2023 09:01,26/08/2023 09:02,26-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ceceba02-cead-43f5-9a3e-d07148019dd1,Inbound,Offers & Cashback,Affiliate Offers,,caba36e4-c568-48bd-afcd-88f88ba5ed66,,25/08/2023 11:22,26/08/2023 12:09,26-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,1
abb0a629-7bd9-47a2-9aff-b941ead4426a,Inbound,Returns,Reverse Pickup Enquiry,,a39b0b1c-663d-4e14-8db7-c8e3b6582f41,,26/08/2023 12:12,26/08/2023 12:20,26-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
174da59e-ce2d-436d-9eb6-34a0cddfcad1,Outcall,Product Queries,Product Specific Information,,c3030634-83b3-4331-9a18-fa35bdc6e73f,,26/08/2023 20:52,26/08/2023 20:55,26-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d738079e-adbb-4611-897a-1b67c5426de0,Inbound,Returns,Reverse Pickup Enquiry,,4a3ad520-5ad7-4e7b-b5f7-a9d3ed285cd3,,26/08/2023 21:03,26/08/2023 21:11,26-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
4b3ab98c-3fe4-4ff5-8cba-b2acbabf1a82,Inbound,Returns,Reverse Pickup Enquiry,It was good but doing best,23e9dd95-b479-459d-a2ca-4ebf5cc1298b,,26/08/2023 22:02,26/08/2023 22:07,26-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
ba6e94db-5c60-49ce-89ab-c1002e2d59dc,Inbound,Returns,Return request,,09972874-185a-4eab-a77e-469743cdce0d,,26/08/2023 22:31,26/08/2023 22:45,26-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
4876e4a8-4432-483b-a740-73694089f177,Outcall,Order Related,Order status enquiry,Clear wallet related payment issues ,09f7566d-0120-4fb5-a278-78851b44ab20,,26/08/2023 22:16,26/08/2023 22:23,26-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
7ec35ea8-9386-44fc-9f43-1846e4c99a38,Inbound,Payments related,Online Payment Issues,you all are fraud,6aff7a9e-2480-4840-ba79-420ba9043dba,,26/08/2023 20:17,26/08/2023 20:26,26-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
b59f8b09-591f-4f13-9775-798dc4b5520e,Inbound,Returns,Reverse Pickup Enquiry,,996f8aeb-9422-41eb-bd0b-79e07dada31d,,26/08/2023 16:28,26/08/2023 16:31,26-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
dbacd976-6a56-4b81-a4d6-23d2a1ec924c,Inbound,Shopzilla Related,General Enquiry,,417ec042-ab5d-4f12-9eb1-76fd6a90b987,,26/08/2023 16:08,26/08/2023 16:10,26-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
dd7ea44f-be13-40f1-bf94-82539bfa8f5a,Inbound,Returns,Reverse Pickup Enquiry,,707a29b0-d52e-46f9-9eb3-09b42780cca9,,26/08/2023 01:19,26/08/2023 01:21,26-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
3370f1a0-05e1-4b8e-9acb-ba07362ae61c,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla not good work ,0fc182d7-30bc-405a-ae11-7cb4dcd4706b,,25/08/2023 19:09,26/08/2023 12:15,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
a37cce98-e463-4d01-94a9-5e56b9318205,Inbound,Order Related,Installation/demo,,f76296ac-c7ce-40cf-9b83-c29f6a99b299,,26/08/2023 08:21,26/08/2023 08:24,26-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
23eb12c7-7315-4a25-b1bb-dd9b91a5a089,Outcall,Cancellation,Not Needed,,29b03b4f-3a98-4a8a-8c80-2a70e301eaa1,,26/08/2023 19:54,26/08/2023 19:55,26-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
52d0204b-0e26-4b17-a278-e99dbaae9d3c,Inbound,Feedback,UnProfessional Behaviour,,df69c215-56e0-4a19-9d34-5cd83614c6be,,26/08/2023 22:10,26/08/2023 22:10,26-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
cd2622d2-907a-4e0d-af38-def7e74aaf14,Inbound,Order Related,Order status enquiry,Good talk with customers ??,572fb4bf-7c78-490c-890c-e2d1f005537e,,26/08/2023 22:36,26/08/2023 23:00,26-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
015f8f53-296f-4d31-8514-f303e61ebfc6,Outcall,Returns,Reverse Pickup Enquiry,,bdcaeffd-d8da-4149-86d5-b5ea88ef954c,,26/08/2023 18:05,26/08/2023 18:31,26-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
df39ac93-0147-460a-81c2-058ca31a2512,Inbound,Refund Related,Refund Related Issues,Make customer care accessible ,57f2afdc-3214-4a43-ada7-6a007691d4db,12/08/2023 08:59,26/08/2023 16:18,26/08/2023 16:23,26-Aug-23,DEHRADUN,Home,299,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
33ce7ce1-759d-4210-956c-dd5cbc004f28,Inbound,Refund Related,Refund Enquiry,,97035299-e1d2-4aee-beb6-693753332699,,26/08/2023 10:01,26/08/2023 10:02,26-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
471679bf-e474-4a65-a150-79922201c704,Inbound,Returns,Reverse Pickup Enquiry,,88e78f63-c525-45db-8c0e-691db132521c,,26/08/2023 09:37,26/08/2023 17:07,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
49cefa3d-ef7a-4b45-8b80-21f80a8eb939,Inbound,Returns,Service Centres Related,,74f8d091-9381-4121-8f0b-4d474f0c2bd8,,26/08/2023 18:33,26/08/2023 18:45,26-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
c343f6b4-7744-444d-8353-eb15de82a6dd,Inbound,Product Queries,Product Specific Information,,e5e56c43-94d5-4d98-a6e4-f8c64254faf7,,26/08/2023 23:40,26/08/2023 23:41,26-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
3174ee2d-e014-4dfa-a5a5-6d36a6c5dee6,Inbound,Returns,Reverse Pickup Enquiry,,4105b9d4-bb93-4568-bc53-500c95e0c256,,26/08/2023 19:49,26/08/2023 19:54,26-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
23d44502-f589-4207-92e7-6b2a41c8acaa,Inbound,Returns,Reverse Pickup Enquiry,,542dfee6-1a3f-4d73-9f12-348f6f78f112,,26/08/2023 19:01,26/08/2023 19:14,26-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
b9f575c0-2a0a-4edf-b8e8-b6d3a42221cc,Outcall,Product Queries,Product Specific Information,,358b14ec-0977-48d3-9ef2-3f11ab356ae1,,26/08/2023 12:31,26/08/2023 12:38,26-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
e95a19c0-308e-4a31-b6ab-0968f6145bc0,Inbound,Returns,Reverse Pickup Enquiry,,2507030d-9113-48f9-a055-991872d36bb5,,26/08/2023 18:47,26/08/2023 18:51,26-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
b7ced586-3c53-4f31-8a97-3430d2ab04a5,Outcall,Order Related,Order status enquiry,,596b47db-a099-40f4-bb46-a72e307fbe48,,26/08/2023 17:13,26/08/2023 17:14,26-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d7c5a2e4-b118-4de3-9869-e176fc77fe6a,Outcall,Order Related,Order status enquiry,,ed9da9d9-7569-475f-8791-779438a96910,,26/08/2023 10:10,26/08/2023 17:13,26-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
a97572a0-9600-4cb1-9409-6f55e85dcb3b,Inbound,Returns,Reverse Pickup Enquiry,,98acee22-522a-4fff-b262-9c7081b3da4b,,26/08/2023 09:35,26/08/2023 09:40,26-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,1
238bafbf-b592-4e08-adf7-c293b5e55948,Outcall,Refund Related,Refund Enquiry,,7399d5a6-470a-44bb-b503-c3d222a3a203,,26/08/2023 09:00,26/08/2023 13:05,26-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
fa5e5e9d-2f08-4b75-877a-b972f2740282,Inbound,Order Related,Order status enquiry,,4af2a4ef-f045-425b-8390-9df92a99de83,,26/08/2023 13:33,26/08/2023 14:38,26-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
a37fa06b-d60f-4a44-b504-be0fa8cd4d8b,Inbound,Returns,Fraudulent User,,317aab18-c0b1-4176-8d58-9e2a214074db,,25/08/2023 10:41,26/08/2023 18:24,26-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
058df529-a0d7-4b44-a59e-2ca2a1641bba,Inbound,Order Related,Delayed,,3d35fdac-aa21-48d0-83b9-c19243e83111,25/07/2023 20:56,26/08/2023 08:57,26/08/2023 08:57,26-Aug-23,KALAHANDI,Home,624,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
15a5a82c-36aa-49c1-b3e5-28b5427998a3,Inbound,Order Related,Order status enquiry,Okay ,bbdd38ef-18e6-46a0-b0b4-c7bd93324cef,24/08/2023 06:02,26/08/2023 07:49,26/08/2023 07:54,26-Aug-23,Murshidabad,Books & General merchandise,260,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
d99cec9a-4519-4043-8314-0b0a9d371171,Inbound,Order Related,Delayed,,44c428d8-ec49-4a6b-be40-52649f4a99af,11/08/2023 13:04,24/08/2023 08:50,26/08/2023 09:51,26-Aug-23,NAGDA,LifeStyle,134,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
103f1e78-42c5-4f14-a6d6-653292d6c1fc,Inbound,Returns,Reverse Pickup Enquiry,,254b7b04-9fb7-43a1-bc22-771b928e96b3,,26/08/2023 15:26,26/08/2023 15:31,26-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
87aa7983-d79c-427c-8c8e-517b331d7d9c,Inbound,Refund Related,Refund Related Issues,,118b72b1-0d2d-4aff-910e-e08dd706a767,,26/08/2023 17:46,26/08/2023 18:02,26-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
e6edc660-d53f-433d-a258-e384884a280c,Inbound,Cancellation,Not Needed,,682e537f-cbc0-4db1-a7eb-33f25c4c4010,,25/08/2023 22:39,26/08/2023 09:11,26-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,4
b23b81d7-5cc9-4077-9ae7-7217b5e90ae0,Email,Returns,Wrong,,62c116b0-1556-486b-bfb7-88f34e9f1e08,,26/08/2023 09:49,26/08/2023 09:50,26-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
167ab3ee-0469-42c0-8273-5fb5d7799190,Inbound,Refund Related,Refund Enquiry,,0330b0b9-ac66-44cd-9970-4be1ea07c711,,26/08/2023 13:40,26/08/2023 14:09,26-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
af231d01-dd96-48f6-83b1-3fce08d6be0d,Inbound,Payments related,Online Payment Issues,,fd4e04fc-8724-42d4-a3e3-6aeaf598d216,,26/08/2023 20:25,26/08/2023 20:29,26-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
0bd3d3af-2064-4c50-b8d1-2a1029b9ec03,Email,Refund Related,Refund Enquiry,Thank you,e7196c2a-3840-4131-b5eb-06eae640316c,,26/08/2023 19:15,26/08/2023 19:16,26-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
c7fc2e95-289b-4172-bfc4-05ac6d475f62,Inbound,Returns,Reverse Pickup Enquiry,Good ,46446531-67d8-4016-8edf-4686475b59d7,,26/08/2023 15:00,26/08/2023 15:03,26-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
bc7a2bec-288f-4165-8d1f-da5aaadb0509,Outcall,Returns,Reverse Pickup Enquiry,,eb1982ba-f82b-4182-9bfb-8e2a6bd1adf3,,26/08/2023 12:01,26/08/2023 12:03,26-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
08712307-1d85-4851-8121-452c942b8a1c,Inbound,Order Related,Order status enquiry,Good ,49bf8eb8-9a1f-4cc4-8816-4375ee91d2cb,23/08/2023 00:22,26/08/2023 18:49,26/08/2023 18:54,26-Aug-23,VAPI,LifeStyle,399,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
9d0a8c58-80be-432f-bafd-e73df1cdb398,Email,Returns,Reverse Pickup Enquiry,,f873d69a-0e3b-4753-9bfd-87d95e7573cf,08/08/2023 20:21,26/08/2023 19:52,26/08/2023 19:56,26-Aug-23,WEIR,Books & General merchandise,183,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f143b848-774d-422d-9017-c9b980edfeb3,Inbound,Returns,Reverse Pickup Enquiry,,bf4ee6b6-2d0b-41da-ba0b-1d21603dbfd7,,26/08/2023 21:26,26/08/2023 21:28,26-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
3f9efbd6-6e07-4d0f-b380-4a267a416016,Outcall,Returns,Return request,Good,5584bbdd-8d32-415a-95b8-69181f7637db,,26/08/2023 17:06,26/08/2023 17:29,26-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
f26c0432-d29c-4b51-97af-3550d17da012,Inbound,Offers & Cashback,Other Cashback,,1740b531-c7d8-4102-82b0-59d4b258c7da,,25/08/2023 21:44,26/08/2023 08:37,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
95de8ae6-c233-4f24-b404-6c15b5f0a8f5,Outcall,Returns,Reverse Pickup Enquiry,,c1742937-be4c-4749-b945-0e2f51f00cef,,26/08/2023 14:18,26/08/2023 15:06,26-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
085d0a85-98c7-407b-9720-24c13af4b784,Outcall,Returns,Wrong,,badc858a-90b0-4760-ba42-a5de3b0fdcae,,26/08/2023 07:53,26/08/2023 21:36,26-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
1a3f6fd5-e16a-4a21-be71-21f7172c134a,Inbound,Returns,Reverse Pickup Enquiry,"It was great conversation with your team give good reason for and safety answer, which I am not getting from last  3 month great job Thank you ",3538483f-78d8-4ce0-90aa-a7310bce35ac,,26/08/2023 08:19,26/08/2023 08:23,26-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
e795aaad-9fe4-4a7d-999a-1e60b890d2de,Inbound,Order Related,Order status enquiry,,079c70d7-885d-48bc-adf3-1189d8c6b058,,26/08/2023 09:44,26/08/2023 09:48,26-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
1aa44e43-8507-4081-b211-dafe11d9be1a,Inbound,Returns,Reverse Pickup Enquiry,,9b865e24-2447-4178-bdf6-480599adc852,,26/08/2023 13:51,26/08/2023 13:54,26-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
a852129e-83ce-419b-b0fe-3739fcce39c9,Outcall,Feedback,UnProfessional Behaviour,,1fc7e337-e82d-4135-9424-2639a9c23ef1,,26/08/2023 22:30,26/08/2023 22:35,26-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
fe9902cc-3245-432f-b939-9944231fbaac,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,802f3974-8664-4d1c-9741-b8db78736db2,,26/08/2023 20:56,26/08/2023 20:59,26-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
94f2b3ca-cd0b-4896-8027-658fc7316873,Inbound,Returns,Fraudulent User,,9d6e28ad-5bcd-47a6-8654-a2cd091b8090,,26/08/2023 17:29,26/08/2023 17:31,26-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
f53e54d8-cde2-4b12-ba04-3c158d7404a8,Outcall,Returns,Return request,,18bb6a21-61c0-44dd-af41-95487f59b8f9,,26/08/2023 15:49,26/08/2023 16:51,26-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
feafa29a-ebb4-41ad-8503-7295912bbb97,Outcall,Returns,Technician Visit,Didnt solve my issue very careless staff,f54479aa-e41a-443d-ba09-8fa8b24480fb,07/08/2023 11:39,24/08/2023 11:20,26/08/2023 18:20,26-Aug-23,LUDHIANA,Furniture,5999,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
c4b8271a-1377-4a5c-8a0e-fe469c5541d8,Outcall,Order Related,Order status enquiry,,ba9d707b-488b-4063-abb4-29da9f20f959,,26/08/2023 14:51,26/08/2023 18:05,26-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2d9425c7-bafc-4011-a0ca-b71760005e26,Inbound,Returns,Reverse Pickup Enquiry,Everything perfect ,882ef7a2-401d-41e1-8317-8638d761e27f,,26/08/2023 22:14,26/08/2023 22:21,26-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
a2172be4-ee32-4e94-aeb8-2e0728e7f147,Outcall,Payments related,Online Payment Issues,Help fulli call ,62f25cbf-38e9-458e-b5dd-2a8eb45ea888,,26/08/2023 20:51,26/08/2023 20:53,26-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
db8033ba-684b-423b-a191-55df735df773,Inbound,Returns,Reverse Pickup Enquiry,Good customer support ,85370418-ac26-4f14-9dae-f2e19ee44fb5,,26/08/2023 06:17,26/08/2023 06:18,26-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
e6a4e003-9a13-435b-a785-7ca4be50de52,Inbound,Refund Related,Refund Enquiry,,f7418195-cd23-4a5e-ba94-7725b5afe972,,26/08/2023 02:29,26/08/2023 07:44,26-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,1
f422a9d6-6c7e-4a5e-a265-72994f901bc7,Outcall,Shopzilla Related,General Enquiry,,7fa0aa22-90a5-4228-83de-e83e4cbecfeb,,25/08/2023 21:21,26/08/2023 20:17,26-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4c971636-1eaf-4256-ab32-413b613ca4fa,Inbound,Returns,Reverse Pickup Enquiry,,64833446-4e23-46d0-9aac-1b0e445812ca,,26/08/2023 22:17,26/08/2023 23:32,26-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
91c63039-450c-4d0e-9a69-185b90e15991,Inbound,Order Related,Delayed,good ,e2f1699b-411e-4505-acb0-f5dce1e2c191,19/08/2023 22:09,26/08/2023 21:15,26/08/2023 21:16,26-Aug-23,NARNAUL,Books & General merchandise,339,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
f90df3d7-6d7a-4c5a-8140-e7beabe9960f,Outcall,Order Related,Order status enquiry,,a27e0d98-06f3-4b11-bdd8-339033b26d85,,26/08/2023 13:12,26/08/2023 13:13,26-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
aac7e4db-64b1-4e68-a40a-bd6d63d2ed19,Email,Shopzilla Related,General Enquiry,,3e6a5c5e-672d-497b-aec2-f0d3041aed25,,26/08/2023 17:00,26/08/2023 17:43,26-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
9ed38467-52a4-4b3e-a502-8448c233608b,Inbound,Product Queries,Product Specific Information,Very good advice ,3b6fdb2f-4ce7-4c08-a1e1-725852e9a9e7,,26/08/2023 13:43,26/08/2023 13:44,26-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
934506cc-acf7-46f6-a195-fd22c4c108bb,Inbound,Order Related,Installation/demo,,a370c1e6-e04e-42f7-896a-7f2102583aaa,,26/08/2023 09:03,26/08/2023 09:08,26-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
c83814c1-a46f-4d1b-9ec5-8ac6c7e64d6f,Outcall,Returns,Return request,,19c362a6-e40d-41f9-abf0-4f38d07c3159,05/08/2023 22:39,23/08/2023 16:14,26/08/2023 09:33,26-Aug-23,RAIPUR,Furniture,15979,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
a4c58182-97f7-4b21-bdba-77bc70f8d6de,Inbound,Shopzilla Related,General Enquiry,,fa6d4be8-8688-44bc-a08b-50021a1a02e3,,26/08/2023 09:42,26/08/2023 09:57,26-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
e4779af2-fe9c-46c1-8488-22c033f56721,Email,Returns,Fraudulent User,,09bfafd3-51c4-4ba5-b1aa-c54001da6f60,,26/08/2023 12:42,26/08/2023 13:02,26-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
594f3711-78ac-4ee1-8254-df0453396d95,Inbound,Order Related,Installation/demo,,5f3f7fe0-e011-4773-8339-49b9dd496af3,,26/08/2023 10:59,26/08/2023 11:02,26-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
570cb5e3-2315-4aaa-9ed8-17c57c34b07e,Inbound,Order Related,Installation/demo,Custmer care services is very good,29ffba49-726f-4f10-a15a-2b14dee7ab70,,26/08/2023 01:21,26/08/2023 01:24,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
8c34070a-ac58-49d4-af46-5b6a0c824191,Inbound,Refund Related,Refund Related Issues,First time I'm experiencing The way of talking with coustomer is beautiful.Than you Shopzilla ,fe156008-183b-4392-866d-bc7babacb36a,,26/08/2023 18:10,26/08/2023 18:11,26-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
18f3b269-ed03-4cac-bcff-74d5d6928902,Inbound,Product Queries,Product Specific Information,Customer support executive is very humble,1d081b90-14d2-4530-b2a5-6eb2dc016da2,,26/08/2023 21:29,26/08/2023 21:31,26-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e42abade-d4b2-4b54-b487-bd6366063159,Inbound,Product Queries,Product Specific Information,,b943580a-2b58-482b-9db5-b6b76a9d34c5,,26/08/2023 13:31,26/08/2023 21:23,26-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
42446d6b-8789-4011-828d-5b19ad750c42,Inbound,Payments related,Payment related Queries,,6cfff860-0f1b-4170-a0ad-aee689488de1,,26/08/2023 21:12,26/08/2023 21:58,26-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d1831e93-ca4d-4be7-9fff-bb59e8848cc9,Inbound,Cancellation,Not Needed,,a6a5aec5-da65-407b-903e-e7b7eacace12,,26/08/2023 15:35,26/08/2023 15:39,26-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
becc00a5-18e5-4c20-9d32-33eec7706d11,Inbound,Order Related,Order status enquiry,,d8589c54-67a4-4bc6-8744-743b1e182df7,,26/08/2023 19:40,26/08/2023 22:15,26-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
aceb5e89-a1f1-4595-8c84-5fcd01986f7f,Inbound,Order Related,Priority delivery,,0dadac39-9ef2-4eae-b32e-ac7cc1027f81,,26/08/2023 20:44,26/08/2023 20:49,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
20052a8e-468b-4530-8c90-52e3b939d480,Inbound,Returns,Reverse Pickup Enquiry,Good experience talk to support team ??,629bb840-5127-46cd-99ef-865cecd542d0,,26/08/2023 08:40,26/08/2023 08:43,26-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
755e1449-99bf-4a47-94f7-1ebf407b891b,Inbound,Payments related,Online Payment Issues,,aaf6b79a-bc72-473c-a510-63adb8c81787,,26/08/2023 16:12,26/08/2023 16:15,26-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,4
40abbe87-34b6-4569-9fcf-405d995aa045,Inbound,Cancellation,Not Needed,,728e01d9-c722-4593-89aa-8bfaeba4ec39,04/08/2023 22:20,26/08/2023 22:39,26/08/2023 22:50,26-Aug-23,SHIMLA,Furniture,7499,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
8243012f-aaff-43dc-81c6-ae33bf15337c,Inbound,Order Related,Priority delivery,,6f54729b-6175-40e1-a0bb-64d1e815c529,,26/08/2023 22:17,26/08/2023 22:18,26-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
40887db8-2a49-407a-bfff-2562ad82a867,Inbound,Returns,Reverse Pickup Enquiry,I accidentally lost the Shopzilla Box but I have the Product Box and Accessories and one of the executive told it will not be returned or done anything and another one told me that it will be returned. I don't know what will happen. But please try to make that someone can return the product if they somehow Don't have the Shopzilla Box..please it's a huge request.,d330bc95-d6b8-4539-81f0-ff32401d578d,,26/08/2023 20:37,26/08/2023 20:39,26-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
1e0336f5-0ac0-46ca-ae5d-7f5d94c58880,Inbound,Returns,Wrong,,1a72910f-1954-451f-954e-750d019ae6cb,17/08/2023 23:07,26/08/2023 14:39,26/08/2023 14:41,26-Aug-23,SITAPUR,Electronics,2199,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
06e093b0-eb2d-450b-b3c2-793cb01eb55f,Inbound,Returns,Return request,,a9aca42b-fadf-4044-bc5a-e063e45d26ad,,26/08/2023 17:18,26/08/2023 17:23,26-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
e90e27e7-dd68-4524-aedb-4d49a92e8787,Outcall,Refund Related,Refund Enquiry,,bed070cb-30a9-47e3-8211-f0ea02fb8d91,,26/08/2023 17:27,26/08/2023 17:29,26-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
80c8d604-f607-46e1-a48f-1d518b81b81b,Inbound,Returns,Wrong,,0c88a6e3-f362-4d8d-8e66-09ae372d0135,,25/08/2023 12:25,26/08/2023 11:45,26-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
69f0d79e-fb6f-4af4-8693-f67eb7a9efae,Inbound,Returns,Reverse Pickup Enquiry,,dd45bef6-6406-426a-9367-a58339a06ae3,,26/08/2023 13:39,26/08/2023 13:45,26-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
4e186df6-96b4-4d99-8dc5-8e193b721a9b,Outcall,Payments related,Wallet related,,9d836b95-1830-4c99-9fb3-e06b9fe8565b,,26/08/2023 19:03,26/08/2023 21:46,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
12cf42cf-e9f2-4b92-9369-2009d6cd335b,Outcall,Returns,Wrong,,72337b6e-50be-48ef-a8f4-ed65a8cb435c,,26/08/2023 22:01,26/08/2023 22:16,26-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
bc7e71c5-0292-4c6f-800e-25e868eb8c9d,Inbound,Payments related,Billing Related,,f45a569b-8e62-4a18-8bda-8fdcee1ea619,,26/08/2023 14:46,26/08/2023 15:33,26-Aug-23,,,,,Edward Hawkins,Nathan Patel,Emily Chen,>90,Evening,4
ed494c0d-9638-47c4-9d88-35b1bf0e69cf,Inbound,Order Related,Delayed,,4a26c098-46df-4e4b-b556-8d1f37b1a460,,26/08/2023 08:10,26/08/2023 08:11,26-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
64341730-eeed-4c71-916b-079eb069a32d,Outcall,Cancellation,Not Needed,,d1d456f1-a73c-40e1-9d09-04141eab819e,,26/08/2023 20:13,26/08/2023 20:13,26-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
317ed54b-101e-43a9-b570-f3c3081b829e,Inbound,Returns,Reverse Pickup Enquiry,,8266800d-3f88-44eb-96b0-d9dcf32ac497,,26/08/2023 10:27,26/08/2023 10:30,26-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
bdcff7d6-97d0-414e-a5e4-448301f08434,Inbound,Returns,Reverse Pickup Enquiry,Check product before sending it,662dcbbe-256f-4fe5-b076-3b7eaf25fec4,,26/08/2023 17:22,26/08/2023 17:39,26-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
d2ed33bf-b5a1-461b-bb55-8f2e439629e5,Inbound,Product Queries,Product Specific Information,,d6c2f695-9024-46dc-b3a6-66275a590871,,26/08/2023 23:27,26/08/2023 23:47,26-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
07a1f880-6447-42e5-8ada-11003e8d3e6b,Inbound,Cancellation,Not Needed,Please improve your delivery boy behabhior that hurts as many time as u can't imagine.my delivery time is 9am but till now it was 10:20pm but I can't receive my order till now.what is this.is this really Shopzilla I am shame on all of u .,d473e707-34d0-4d27-9e25-43c51651b67a,,26/08/2023 20:19,26/08/2023 22:18,26-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
705e46ca-60d9-43d8-8734-074402a0cbe2,Inbound,Order Related,Order status enquiry,Good,93974caa-a441-4bbb-8dd4-8d5a7c36cd3a,,26/08/2023 10:10,26/08/2023 10:16,26-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
881c9b2a-5ccc-4164-8049-af413588273b,Inbound,Returns,Reverse Pickup Enquiry,,7f13dcca-bd66-4101-93e3-8ffbc3d6ee8f,04/08/2023 20:46,26/08/2023 08:29,26/08/2023 08:35,26-Aug-23,ALWAR,Affiliates,85,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2f03e566-e3df-4042-bb39-7d682ea6887d,Inbound,Order Related,Order status enquiry,,82b2a619-8cf7-41fd-89fc-9b9fcb235d7d,,26/08/2023 20:52,26/08/2023 20:53,26-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,3
14350a39-abc7-4c04-80d6-797027277637,Inbound,Returns,Return request,,e0686604-d16a-4392-a883-7559346dc2c3,,25/08/2023 17:00,26/08/2023 08:39,26-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
103d67c9-1254-4880-8a5a-8031d906f0c0,Inbound,Returns,Return request,Mera problem ka quick solution   ,a585d51b-aaec-49b5-87d6-e19778a94366,,26/08/2023 18:14,26/08/2023 18:20,26-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b502e8ed-9a6f-4c99-adf5-c810db00e708,Inbound,Shopzilla Related,General Enquiry,,0025b188-b5a7-46f2-ae8b-5aeb8453b5fb,,26/08/2023 17:43,26/08/2023 18:11,26-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
648a1f75-2f97-465a-bb93-4bab726627cd,Inbound,Shopzilla Related,General Enquiry,Excellent,0b09fde0-6efc-401a-a93b-fd562d804ae4,,25/08/2023 17:57,26/08/2023 13:26,26-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
0b18db42-cc69-49bd-8d62-b289a123158d,Inbound,Order Related,Order status enquiry,,cd4dd683-77a7-48c7-90ff-6307fe916f4c,,26/08/2023 20:22,26/08/2023 20:22,26-Aug-23,,,,,Mark Kaufman Jr.,Jackson Park,William Kim,On Job Training,Morning,5
ac8368af-50b7-43c0-a23c-8e213481c1e8,Inbound,Returns,Reverse Pickup Enquiry,,957f57a9-ce35-42c9-a2b3-f39d222bfa81,,26/08/2023 10:52,26/08/2023 10:53,26-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
6cfec1fd-dc38-45c0-bb1c-243dc6a8fbb1,Outcall,Order Related,Delayed,,080462ea-2b1a-4683-950c-bf75a7a8c1e8,,26/08/2023 15:09,26/08/2023 15:18,26-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
0c05dd6a-1515-43ad-bc80-aeeb3d7ca373,Outcall,Returns,Reverse Pickup Enquiry,,4835aee5-f64b-4e00-9a43-d0c8bc660560,,26/08/2023 14:44,26/08/2023 14:51,26-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
4ad48d89-edd1-47fa-b752-b7c908abddc5,Inbound,Shopzilla Related,General Enquiry,,ec242635-4259-4d64-a9b5-bb6b7fa4e231,,26/08/2023 15:09,26/08/2023 15:13,26-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b0e00ed4-00c7-4cc5-8ecb-63ab5a92e06c,Inbound,Returns,Return request,Good talk with customer executive ,5b85c419-3716-483d-b68d-98b8f4b8aeae,,26/08/2023 19:35,26/08/2023 20:39,26-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
f368e667-3f90-4c07-abd0-aea71016ab0a,Inbound,Returns,Reverse Pickup Enquiry,Problem solve ,a159fa8c-1a5d-4fb1-b568-9c81f46b7db0,,26/08/2023 17:04,26/08/2023 17:05,26-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e77cdd1b-fcef-4f2a-9f37-097915c4dec6,Inbound,Order Related,Installation/demo,My Product Replacement so Return ,993708c1-3989-4f85-9b72-3e17fb28812c,,26/08/2023 16:56,26/08/2023 17:04,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
8d2c7c17-2907-4201-b0e7-185e97822d3d,Outcall,Returns,Reverse Pickup Enquiry,Happy with an instant response ,84cdc1ca-eb5c-4978-b2f3-517e78d2c8a2,20/08/2023 14:28,24/08/2023 17:00,26/08/2023 00:04,26-Aug-23,ROORKEE,Books & General merchandise,99,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
b501d841-60ba-4105-990b-96d36b6688cb,Inbound,Order Related,Order status enquiry,,fd9fb986-1adb-41c4-afbf-0e4df95311ea,,26/08/2023 17:20,26/08/2023 17:24,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
68f35ef6-39f5-4493-89cc-aa7564444ef5,Inbound,Returns,Reverse Pickup Enquiry,This time the quality of product i purchase was very bad....Poor qualityThe product which I get is different from the product i purchase...,64cb258e-d0c4-431c-ad63-93665ead67b4,,26/08/2023 19:12,26/08/2023 19:19,26-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,1
a5e4eab1-792a-44b7-94a2-f4230eba252c,Email,Returns,Reverse Pickup Enquiry,,0cf7b19e-d638-4356-b947-0359d9e31b3d,,26/08/2023 18:06,26/08/2023 18:07,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
db20ea60-6352-49ba-a12e-7b7b8a1e31ec,Inbound,Returns,Reverse Pickup Enquiry,,8d989f71-5c1a-4420-a24b-09a47b3d5e95,,26/08/2023 21:29,26/08/2023 21:42,26-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
485331e1-e3d6-4092-a43b-73cf9c700ad4,Inbound,Returns,Reverse Pickup Enquiry,Good work mdm ji,62224cc0-6054-4662-b0f7-796f44441387,,26/08/2023 21:41,26/08/2023 21:42,26-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
b3bfaef1-b16b-44e0-91dc-ef6d15159b97,Inbound,Returns,Reverse Pickup Enquiry,,d93b52e2-1fee-4166-b5ef-0f536fee7028,,26/08/2023 18:07,26/08/2023 18:22,26-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,3
04f2d46e-61e2-409c-b4b7-853da93d967e,Inbound,Returns,Return request,,79b2c448-1aae-4945-b85b-cb6f0d79160a,,26/08/2023 17:58,26/08/2023 18:00,26-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
2476fd68-be9e-47fc-9129-c914e1a4854d,Inbound,Returns,Fraudulent User,,35de007e-6afa-4525-b164-2dca08e9215f,,26/08/2023 17:18,26/08/2023 17:22,26-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
01a2e8d2-a51e-4b24-a20d-9d9507e4aa9d,Inbound,Cancellation,Not Needed,,0030f891-6030-406d-b4bf-81a9755819bc,,26/08/2023 16:45,26/08/2023 18:09,26-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
ca3c8205-6308-4a6a-bcd4-2c6e5a768076,Inbound,Returns,Reverse Pickup Enquiry,Thanks,0aa2caa1-fffa-4c60-af18-d4ac4fa760b7,,26/08/2023 11:06,26/08/2023 11:22,26-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
6e541d56-9120-4e79-a9cf-93e1034db148,Inbound,Order Related,Seller Cancelled Order,  worst service ever ,cef8cfb6-f304-4f25-bbfa-12ad9bb9ea4e,,26/08/2023 08:21,26/08/2023 08:22,26-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
6368ebd7-78cc-4dd1-976e-ce7288aefcf4,Inbound,Returns,Reverse Pickup Enquiry,,3ff67889-90ef-4066-a46d-75704da43559,19/08/2023 07:11,26/08/2023 17:05,26/08/2023 17:49,26-Aug-23,PRATAPGARH,Electronics,499,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
a032bb2f-f103-47bb-aaa8-5fd2ed9e534a,Inbound,Order Related,Installation/demo,Nice,faa56213-5273-4176-b3af-a850b90ddc13,,26/08/2023 00:14,26/08/2023 00:15,26-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
90e788fe-634d-42f1-aa09-546ebfc012ea,Inbound,Payments related,Online Payment Issues,Good,e3fd9fcf-4f43-4ace-9844-b8930cc7e8ac,,26/08/2023 07:50,26/08/2023 07:56,26-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
a322480a-fcae-4ecc-8bad-4fbf78fc026c,Inbound,Order Related,Installation/demo,She did not provide ditails,bffa6c4f-2034-4034-92e9-4d525aa1f6f6,,26/08/2023 13:25,26/08/2023 14:17,26-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,1
237d092f-89f6-41a2-8521-cfdcd6784917,Inbound,Returns,Reverse Pickup Enquiry,,056ad1b2-c63f-4f22-9875-9455f5e2c0cc,,26/08/2023 14:26,26/08/2023 14:29,26-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
fd55bb4d-831d-41a5-acbd-e30e7eab1f4d,Outcall,Returns,Reverse Pickup Enquiry,,6277e0e1-546f-4894-a8e1-aa5c93c6642e,,26/08/2023 16:06,26/08/2023 16:15,26-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
576dee33-8957-46ed-bc9c-a280691b4cc4,Inbound,Returns,Wrong,Good ,c0bd9368-d259-40be-9a38-3402b77fc4a4,,26/08/2023 17:03,26/08/2023 17:06,26-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
bd20274a-3e61-4f70-a4e8-2588fc92a248,Outcall,Returns,Return request,,357d301d-5367-44df-aea4-b10c0fd429be,,26/08/2023 17:26,26/08/2023 17:30,26-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
3952b92d-6223-4972-9d1b-885b485a8b65,Inbound,Returns,Service Centres Related,I am very happy,24bbd4cf-767f-46f2-a1e6-20e9ffa06000,,26/08/2023 17:50,26/08/2023 17:50,26-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
7b50dbe7-c238-411b-918b-486a2ac55d59,Outcall,Order Related,Order status enquiry,,1002960c-65b2-42f6-9f1a-a806d77aed88,,26/08/2023 09:19,26/08/2023 09:22,26-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
082d5fd2-6271-490a-95f5-38b74a3ee50e,Inbound,Order Related,Order status enquiry,,4c381b38-19b1-4ae0-8a2b-34aedaeaaf1d,18/08/2023 14:41,26/08/2023 09:33,26/08/2023 09:38,26-Aug-23,SURAT,LifeStyle,399,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bbcf4728-5d83-4a31-9873-a0e6af4e705c,Inbound,Returns,Reverse Pickup Enquiry,,96c31c8c-7e76-49cd-86b0-e4e83108d5bb,,26/08/2023 19:25,26/08/2023 19:30,26-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
ec1bbfb5-9c70-42b9-a992-48ea09622221,Outcall,Returns,Wrong,,a399389c-437e-4a9b-add9-e1b679fd57f2,,26/08/2023 20:20,26/08/2023 20:21,26-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
6f9df0db-f742-4c5b-b0d5-a103ae97b1f6,Inbound,Returns,Wrong,,085de0a9-986e-4ef8-af98-b280e8af1b77,,26/08/2023 22:25,26/08/2023 22:26,26-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
5aab98ab-7477-4e81-9bcc-3d7514648d5d,Inbound,Order Related,Installation/demo,Am not happy with this purchase ,a4521b0d-3116-4860-b3c4-a319ac105bda,,26/08/2023 14:45,26/08/2023 18:55,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
99f113c8-6a8b-4fd9-bf46-1bb56814213e,Inbound,Order Related,Customer Requested Modifications,,4f24f4cd-16e4-45e6-b290-1eabdd007098,,26/08/2023 08:10,26/08/2023 08:12,26-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
b8c7dc05-c9bd-4332-84fb-9f580e6a926a,Inbound,Order Related,Delayed,When order is out for delivery and is not deliver on that declare date and it should be delivered very next day why you give a future date of 4 5 days ahead which is not acceptable yes suffering promise somebody you should avoid giving the dates or delivery you should say it will be delivered by xyz time simply you are wasting my time I am spending one hour daily to follow only Shopzilla for my order delivery I don't have any work or what this falling you guys,cf135a7e-242a-47d3-9070-39afa137df8e,24/08/2023 20:43,26/08/2023 15:31,26/08/2023 22:00,26-Aug-23,,Mobile,16999,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
222fb781-b1ec-4b55-a2cf-294996cf270c,Outcall,Returns,Service Centres Related,Very nice,86e5f1ec-b9c4-4ced-98eb-b9f8afd16c42,13/05/2022 12:03,26/08/2023 12:02,26/08/2023 12:03,26-Aug-23,ROHTAK,Electronics,2498,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6d884d77-f65a-4fa5-b6f1-a09227a775fe,Inbound,Returns,Exchange / Replacement,,e321db7c-40bf-4343-90bf-28d1d6fcd76b,,26/08/2023 21:30,26/08/2023 21:38,26-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
5dc76432-ecd3-4b02-986b-a67f3b7821f8,Inbound,Returns,Return request,,a1ac42dc-e6b1-4c49-a5eb-9a5bc9f46852,,26/08/2023 18:17,26/08/2023 20:17,26-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
05834906-1f47-4b04-be2a-7c1539eaf408,Inbound,Order Related,Customer Requested Modifications,,68932cb7-9dc0-4800-9678-6760d29956ce,,26/08/2023 13:13,26/08/2023 13:14,26-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6ea2ed70-9665-47ef-abf8-42ade9dd9027,Inbound,Order Related,Delayed,,9b8e0a5f-324f-49af-beeb-0611f7092cd7,,26/08/2023 18:57,26/08/2023 18:59,26-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
8341fe8c-a35c-4315-9c73-38bdae0b9f29,Inbound,Returns,Reverse Pickup Enquiry,,94f30a9d-22b4-4374-ab7c-6f3b5cbb5c5b,18/08/2023 14:30,26/08/2023 10:55,26/08/2023 10:58,26-Aug-23,RISHRA,LifeStyle,636,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
78149b6f-7dd0-49a8-bdf9-7a135cc74d63,Inbound,Refund Related,Refund Enquiry,Good,c1c41925-5aa2-4179-bfba-2b2e40be1bff,,26/08/2023 07:51,26/08/2023 08:01,26-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
8c4d54fd-69ea-4c8d-9cd9-05baa9572baf,Inbound,Returns,Reverse Pickup Enquiry,,91c739e9-9d94-440c-b86f-406dceca8f20,,26/08/2023 23:06,26/08/2023 23:07,26-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
36ef4f92-a6ec-4e06-aed9-a7cf448b92e9,Inbound,Product Queries,Product Specific Information,,143a5c2a-3c68-404d-96f8-615e64ca5c83,,26/08/2023 10:47,26/08/2023 10:57,26-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
2061cab1-a9fd-41f1-8227-f7017206d16d,Inbound,Payments related,Payment related Queries,,f5339b0f-9ba0-41f7-b384-b99cae693d7a,,26/08/2023 12:26,26/08/2023 12:32,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
6783094f-f826-4e34-a8d3-8b21fca1f964,Inbound,Product Queries,Product Specific Information,,b38ff3e6-8cb8-43be-b6a8-5627bbe0a0de,,26/08/2023 19:08,26/08/2023 19:17,26-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
d83e47dd-e0a1-4d47-a35a-3a0f6162ce95,Inbound,Refund Related,Refund Related Issues,,4549d71b-4a6c-498a-917e-e9873abef826,21/08/2023 10:59,26/08/2023 10:06,26/08/2023 10:07,26-Aug-23,SANASWADI,Home,275,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
89303e17-1e3e-4f81-b2a7-33e7b38fbada,Inbound,Returns,Missing,,e7969c5e-5dd8-465e-8aa4-16148ee0c824,,26/08/2023 17:47,26/08/2023 18:13,26-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dcd17b72-99ce-4186-80cb-b0a38180a37c,Inbound,Refund Related,Refund Enquiry,,67d05413-2ddc-4c26-ac5e-311211fe4187,,26/08/2023 08:12,26/08/2023 08:13,26-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
dc62fd6e-74f4-4478-a7a0-63f0c853404f,Inbound,Returns,Reverse Pickup Enquiry,,8d1d4b44-858e-411a-a230-2a55050f8806,,26/08/2023 17:32,26/08/2023 18:01,26-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,3
4dd13c29-2696-4a23-b42f-e21ca814f896,Inbound,Payments related,Online Payment Issues,,19c9c312-4ce7-44c4-8275-3b43d7d9c3b2,,26/08/2023 14:08,26/08/2023 14:11,26-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
2e9d896a-550c-4924-a821-95a64148780b,Inbound,Shopzilla Related,General Enquiry,Good ,924f2ee2-1b90-43bb-9d6a-776554fb5e8a,,26/08/2023 08:55,26/08/2023 08:57,26-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7c8dc2f3-b25f-4e94-bdad-4b79349b9883,Inbound,Returns,Reverse Pickup Enquiry,,04758300-dd72-4376-869c-9a19cfd5609d,,26/08/2023 19:21,26/08/2023 20:44,26-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,4
00789ed8-6b24-45d3-b8e8-f0db80596153,Inbound,Returns,Reverse Pickup Enquiry,,4c2fbe97-bc9b-41b6-af56-72ffc87935cf,,26/08/2023 08:13,26/08/2023 10:36,26-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ffd2eaaa-1ed4-4625-91a6-4115091b43ba,Inbound,Returns,Fraudulent User,Good,6ae68dfc-2d1b-492a-b4dc-187924f8e787,,26/08/2023 09:03,26/08/2023 09:06,26-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
8253fc17-2c9c-4a62-a6cf-b9eeeaffa035,Inbound,Returns,Reverse Pickup Enquiry,,dc8b664f-5a89-4025-8863-cf2663b72990,,26/08/2023 10:08,26/08/2023 10:09,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
1e022bff-1304-44f0-b99f-04384cd64e81,Inbound,Returns,Reverse Pickup Enquiry,,989337f9-a4ee-429e-945c-5f296daf0fc2,,26/08/2023 23:33,26/08/2023 23:36,26-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
1021871d-ba21-46a9-a38d-14617fc800ff,Inbound,Returns,Reverse Pickup Enquiry,,eb591496-8212-48d5-82ef-7c2959bf9eef,,26/08/2023 18:43,26/08/2023 18:45,26-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
ea39f96a-77f0-4680-9108-cc936ec017c1,Inbound,Feedback,UnProfessional Behaviour,,91c8d0f7-ce22-4a78-a42e-598f4d9a60df,,26/08/2023 14:23,26/08/2023 14:39,26-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
21e68452-1e4e-4a59-b915-f3042e0689dd,Inbound,Returns,Reverse Pickup Enquiry,,b9f57782-8856-4147-8e0b-d1e0f98f02a6,,26/08/2023 11:17,26/08/2023 11:23,26-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
163e0ca9-6697-4744-a9bb-ea1adee48435,Inbound,Returns,Reverse Pickup Enquiry,,01e9e6ab-d3b7-4baf-b3e1-cbc02fd8376d,06/08/2023 08:46,26/08/2023 08:13,26/08/2023 08:24,26-Aug-23,BANKA,Electronics,412,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
79f6b620-056c-4d64-a550-b4cb9823f2f8,Inbound,Order Related,Unable to track,Show solv ,bc070998-52fa-42aa-99f5-1124627756a9,,25/08/2023 13:28,26/08/2023 06:21,26-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
d69a056f-a6df-459d-a0b0-37d0146b5c50,Inbound,Order Related,Order status enquiry,,2f41a465-ab6c-4147-8d6d-1d166fb6369b,,26/08/2023 15:50,26/08/2023 15:50,26-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9f6d330b-6180-4efc-bd9e-ed5c22ad8c46,Outcall,Refund Related,Refund Enquiry,,4acbc36d-845f-4b4b-8a71-9cfedddb9830,,26/08/2023 21:35,26/08/2023 21:40,26-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
5add781e-7dc3-4785-943b-54d033c2f502,Inbound,Order Related,Seller Cancelled Order,"Shopzilla team you are a thief, you take orders, you don't deliver ",b275644f-ca02-464c-9d82-83924af8d2da,,26/08/2023 03:42,26/08/2023 04:09,26-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
30d9ca03-0fef-4296-b913-b56e8900c7ca,Outcall,Returns,Return request,Very good ,3eb34f58-2ae4-4912-ad24-9ec49bc2cd85,,26/08/2023 20:24,26/08/2023 20:25,26-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
78118304-3463-41ab-8b30-5cb64e994f0d,Inbound,Returns,Reverse Pickup Enquiry,No response ,e42b960e-66c6-4846-8961-3196ae581be1,,26/08/2023 09:55,26/08/2023 12:34,26-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
c415a3e8-3831-4ad5-a13d-8e1e1b2e075d,Inbound,Returns,Reverse Pickup Enquiry,Poor,df64a460-ad8a-43b6-b948-59b254fcef85,,26/08/2023 10:50,26/08/2023 11:15,26-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
1abfad1f-a1c6-40bf-a431-8f9935b6aca5,Inbound,Payments related,Online Payment Issues,My problem is not solve there is no unblock options,686dd8de-57b0-485b-88e4-6cb04c31f272,,26/08/2023 00:30,26/08/2023 01:00,26-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bda94470-5c7a-459e-9f4c-ad4e21aaaf44,Outcall,Payments related,Payment related Queries,,da90f830-f705-442a-be29-f099183d2931,,26/08/2023 13:23,26/08/2023 13:23,26-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
bbb7ff47-1caa-4633-b461-d275438def5b,Inbound,Returns,Reverse Pickup Enquiry,,0723ce46-9c25-4c42-a407-48b8fc484bad,,26/08/2023 13:41,26/08/2023 13:42,26-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
543a2311-01a1-402e-ae3e-1a8681cf5327,Inbound,Returns,Reverse Pickup Enquiry,Good ,d258cf61-1344-4411-b3d0-d386010018ec,,26/08/2023 18:43,26/08/2023 18:46,26-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3ef6fd89-9b75-40ad-89b3-699d319fc68e,Inbound,Returns,Return request,Good,569db22a-1834-4f06-b128-4d20e56332e6,,26/08/2023 20:16,26/08/2023 20:20,26-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
d2bb136d-45b9-40da-932e-c6bbc99f99d7,Inbound,Returns,Reverse Pickup Enquiry,,6ab5ded1-55d6-4938-ad40-7034d1b1b372,,26/08/2023 22:43,26/08/2023 22:48,26-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
965c14ce-a0bb-4d4a-bc70-2d9bd468fcb6,Outcall,Payments related,Online Payment Issues,Shweta quickly resolved my issue. Kudos to her !,705e2c3c-f291-4145-959a-bd376ab5c537,,26/08/2023 18:57,26/08/2023 18:59,26-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
03dcb706-aa08-4c43-b325-fab08adf7101,Inbound,Returns,Reverse Pickup Enquiry,,37dfc122-ce7b-4b03-b787-4619e7927641,,26/08/2023 13:43,26/08/2023 13:55,26-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
348da441-c98d-4d53-8c60-2389f043694f,Inbound,Shopzilla Related,General Enquiry,,72c46a50-ae66-4049-976f-ec1c812cb74e,,26/08/2023 08:52,26/08/2023 08:53,26-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
f1601c1c-4259-46f4-8a9a-f57c0b6f2f95,Outcall,Returns,Reverse Pickup Enquiry,,0cf2ffb3-f87f-481f-856f-0d69aaad1997,,26/08/2023 08:51,26/08/2023 08:53,26-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5266fe0e-89cb-4552-94bc-0b7438c91509,Inbound,Order Related,Order status enquiry,,14674f9a-4a8f-4b57-9074-0d618ab5528d,,26/08/2023 16:48,26/08/2023 17:08,26-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d76837d9-383b-4a89-b1f4-23290b576d2f,Inbound,Order Related,Delayed,,9525389e-0222-44d4-810f-9a1246e51542,15/08/2023 14:02,26/08/2023 15:49,26/08/2023 15:56,26-Aug-23,GORAKHPUR,Books & General merchandise,69,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
7c4e50b5-fd95-4b86-9c44-48e1892dc5e9,Inbound,Order Related,Delayed,,b7ba710f-8c98-42b8-971d-7b6ea33e9062,14/08/2023 10:44,26/08/2023 08:40,26/08/2023 08:42,26-Aug-23,ITANAGAR,LifeStyle,755,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
ac78b6fd-0a3a-4d12-8eed-e00e424fb818,Email,Order Related,Delayed,,84ba4024-ce8c-4f4d-b0c8-b9c08ce1af1a,15/08/2023 21:58,23/08/2023 18:30,26/08/2023 11:14,26-Aug-23,PUNE,Mobile,29999,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
ffda51c8-bd08-4c6d-971a-9a9736b22817,Email,Order Related,Unable to track,Bakvas system,57935052-8562-40e9-af32-a16383d32f55,,26/08/2023 06:30,26/08/2023 06:34,26-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
688f5b25-80f1-45a9-b656-3e8d08890ee8,Inbound,Returns,Fraudulent User,,0eff4121-00d1-4ad5-9b23-2ebafed8a929,,26/08/2023 17:16,26/08/2023 17:19,26-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
55f3b0e1-1a56-41d7-a978-bea682af4e3e,Inbound,Returns,Reverse Pickup Enquiry,Good information ,ad874c37-e930-4873-b791-c1dde39ddcb9,,26/08/2023 15:51,26/08/2023 16:08,26-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
542451b9-c81c-44fa-8ceb-24eca5f00eee,Inbound,Order Related,Installation/demo,,b48018ee-597c-4a7e-82a9-fda1a7997f02,,26/08/2023 23:25,26/08/2023 23:26,26-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
3a05a021-d3ca-4144-9581-5a55e485c180,Inbound,Order Related,Installation/demo,"Consultant could only do what an ordinary customer support would do. I am not sure if he's empowered to escalate something which is beyond his scope. If yes, he didn't do his job well.",e34d2057-f0f1-43bf-b5e3-69b1c364d11c,,25/08/2023 18:28,26/08/2023 01:59,26-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
95156509-f4af-4ead-9b05-0687b1f083d5,Email,Returns,Reverse Pickup Enquiry,,273e92d0-d99b-444c-b72f-3e36c93a0656,31/07/2023 07:04,26/08/2023 09:12,26/08/2023 09:13,26-Aug-23,JAIPUR,Electronics,2049,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
0d01cc46-7f54-4a10-af49-2b33a3f52405,Inbound,Feedback,UnProfessional Behaviour,Hi,e93bc7e7-8769-4713-8af9-7d99fb658b9c,,26/08/2023 20:14,26/08/2023 20:22,26-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,4
f9b89a60-65cf-433f-aa0c-1fcec74dc9e7,Inbound,Returns,Reverse Pickup Enquiry,,4bf926c6-a4dd-45cc-bce3-86fc465bf2c6,,26/08/2023 18:54,26/08/2023 18:57,26-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
2581829d-8505-40b1-9f6c-eb208ced4e57,Inbound,Returns,Reverse Pickup Enquiry,Very happy,9fa2a28e-9049-439c-847c-f66ef8986073,29/07/2023 18:56,26/08/2023 09:14,26/08/2023 09:16,26-Aug-23,MASAURHI,Electronics,999,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
8a1b6bb3-2d55-4a24-affb-d5950b773f65,Inbound,Returns,Reverse Pickup Enquiry,,c13cbb33-8280-41a1-ba01-a115119df0c5,,26/08/2023 09:59,26/08/2023 11:37,26-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
572892bb-5edb-4bad-b699-b506cdf9e52e,Inbound,Order Related,Order status enquiry,,adebed08-f138-4645-a188-2e755df76e4d,,26/08/2023 09:22,26/08/2023 09:24,26-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3a1ff66c-9b94-44e4-b95b-661ea5c220c3,Inbound,Returns,Reverse Pickup Enquiry,,a06a7abc-d21e-424a-bd56-51433b6e9fd0,,26/08/2023 09:22,26/08/2023 09:24,26-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
653906a9-7fa6-4f22-bb58-9134b17ce9b0,Inbound,Order Related,Invoice request,,eb205d9f-f85c-4095-986e-9e5a759bdeb1,,26/08/2023 12:48,26/08/2023 12:52,26-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b7638c88-bb44-4337-b573-f7656a3ddc9d,Inbound,Feedback,UnProfessional Behaviour,,843b5e74-f455-4611-b6b1-ca7a19b258b5,,26/08/2023 19:44,26/08/2023 19:51,26-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
3005fa57-ecf4-4881-ad3c-14c4100d06ec,Inbound,Returns,Reverse Pickup Enquiry,,2e683b9b-c589-466f-9c4e-bec4a1d5f1da,,26/08/2023 19:10,26/08/2023 19:12,26-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
8200bee4-1ea3-4050-aa32-33c5afeacc91,Outcall,Returns,Reverse Pickup Enquiry,Received one product In place of two and that one product is also damage,d74ee55f-6a21-41b1-b3c8-3abed022f9d6,,26/08/2023 00:33,26/08/2023 06:07,26-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
9dcc1974-fa24-4716-a664-12ec77858f31,Email,Order Related,Delayed,,22146b5e-b02b-4d35-a5a4-c785374ab3e7,,26/08/2023 12:34,26/08/2023 12:37,26-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
ed6b8c2d-a801-4462-a83a-9904fc6d4194,Inbound,Order Related,Order status enquiry,,251a9ca0-cfed-4d80-b272-0aa3f17117b2,,26/08/2023 20:15,26/08/2023 20:15,26-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c97ecbe5-d576-4408-ac06-a3aab52d1237,Inbound,Returns,Reverse Pickup Enquiry,Jab tak Mera PICUP done   h Mai koi feedback nahi dunga aur   picup lene usne misbehave   h mere sath PICUP ap uthaye or refund provide karaiye ,08ae3569-79fa-4625-ab41-428537b53a01,,26/08/2023 17:36,26/08/2023 17:55,26-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,1
21a155d7-a4cd-4d61-aaff-a1db5142f5d2,Inbound,Returns,Missing,,3d3d3b3e-ebe4-4388-8b7b-a02b5215791d,,26/08/2023 17:58,26/08/2023 19:43,26-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
6de78253-cf7c-4732-982d-ba835e7b4f88,Inbound,Order Related,Delayed,,74f6a501-6111-4086-b85b-a990358150e8,,26/08/2023 17:45,26/08/2023 23:48,26-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
5703f496-43df-43fd-9bd6-4373c56ecf28,Inbound,Shopzilla Related,Other Account Related Issues,Mam mera product delivered nahi hua 17ko hona tha abhi tk nahi hua ,7af94b63-1d08-4aff-88af-bb67691a4f8b,,26/08/2023 20:30,26/08/2023 20:35,26-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,1
e3d99179-ab61-4099-813f-974145aca44e,Inbound,Order Related,Order status enquiry,,34803f82-75f7-42a8-89b2-976d22b48d02,,26/08/2023 08:53,26/08/2023 08:56,26-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
bbdffc93-1069-478d-b154-883ebb8a55e8,Outcall,Returns,Return request,EMI pe multiple products shopping karne   karne par emi par kya effect aayega iss par detailed information chahiye aur iss par flexible policy banaiye.Thanks to Shopzilla for my every shopping and order.,457a4a5d-4557-4e26-8034-9366d350e8ef,,26/08/2023 06:55,26/08/2023 09:27,26-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
13269fc1-5c6e-41d4-ae49-5c5ba3d42079,Inbound,Returns,Wrong,,95b8e62c-7ca4-45eb-9a42-637ae0652035,,26/08/2023 06:21,26/08/2023 06:38,26-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
6c297a30-4b55-4ba5-a686-bb3a7006c442,Inbound,Returns,Service Centres Related,,a41771b4-4658-4655-a2de-8d4d38fdc2ed,,25/08/2023 18:54,26/08/2023 17:38,26-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
d4018c74-bc85-49b9-b1d0-1f3cfe759e98,Inbound,Payments related,Payment related Queries,Very good support ,61091448-c04b-4048-b449-3c0f880a06fd,,26/08/2023 04:59,26/08/2023 05:22,26-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
1657c283-61de-4f01-bff0-3d1fcc8dc231,Inbound,Returns,Reverse Pickup Enquiry,,076872e5-b66a-40ab-b497-570694e9faa0,,26/08/2023 15:23,26/08/2023 15:25,26-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fd51883c-ff78-4218-82ce-f01750115f97,Inbound,Returns,Reverse Pickup Enquiry,,e093f229-633a-4f28-a01e-703ba2bce35e,09/08/2023 09:26,26/08/2023 17:23,26/08/2023 17:26,26-Aug-23,LAKHISARAI,Home Appliences,1499,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
7e0c4633-172e-4ff8-b961-90ae59b0dc30,Inbound,Returns,Reverse Pickup Enquiry,,f779911e-3bd7-48e3-a454-e1588b8a7cd4,,26/08/2023 14:26,26/08/2023 14:28,26-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
b23987c5-ded2-48fd-8407-ef8ffb2eace1,Inbound,Order Related,Invoice request,,324846ea-f265-4eb7-896b-40cba363175c,,26/08/2023 11:36,26/08/2023 11:52,26-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
72875f26-809b-43ec-897d-f0cc5afcaa5e,Outcall,Returns,Return request,Good work,386bf83d-3b0f-47fc-befb-cd0a5c48ad14,,26/08/2023 12:16,26/08/2023 12:19,26-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
26cad9c6-8313-43b1-97ab-6a896f39f481,Inbound,Returns,Return request,,50b97789-cf63-4a62-b678-7b5e1b0ddf41,08/08/2023 21:50,26/08/2023 08:55,26/08/2023 15:58,26-Aug-23,AHMEDABAD,Home Appliences,1158,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
af85673f-f986-49cb-8449-2c4b0434a7f6,Inbound,Order Related,Delayed,Good ,1467bfb6-2c0e-479b-9011-94cff6c2ea00,,26/08/2023 20:49,26/08/2023 20:52,26-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
450d2af6-5693-4b28-bf5e-4d5474979e56,Email,Returns,Reverse Pickup Enquiry,Ok,d0d3e694-67f9-47ea-a12e-f3e4afd2ba74,,26/08/2023 21:21,26/08/2023 21:21,26-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
0c61c24f-4812-43bb-887c-5bd99280d43d,Inbound,Returns,Reverse Pickup Enquiry,,cb450eee-5993-46cc-b79e-5daa64a1a749,,26/08/2023 20:58,26/08/2023 21:02,26-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
8bb1b3cb-d79b-40c5-bcce-9b760bf33b5b,Inbound,Returns,Reverse Pickup Enquiry,,b228e76c-034f-4d94-a690-a813c745efd4,,26/08/2023 21:38,26/08/2023 21:41,26-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f8c991a6-f36a-497b-b646-f417d9840215,Inbound,Returns,Reverse Pickup Enquiry,Make policies more flexible and reaching to the customer support should be more easily.,3d227e2a-dd15-4527-b433-b4eb7fb6d8db,,26/08/2023 15:42,26/08/2023 16:11,26-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
f53fe9a5-3dcb-43b2-86c4-f293a6aeff69,Inbound,Returns,Reverse Pickup Enquiry,,11bb1dc3-b946-4f5c-ad1f-f55778831c2a,,26/08/2023 07:52,26/08/2023 07:58,26-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
bb9abcbf-ab09-42e1-a797-38f127fb89f4,Inbound,Returns,Reverse Pickup Enquiry,It was awesome,f4a8538e-d4d3-4629-9305-6a8ac231d7c7,,26/08/2023 18:17,26/08/2023 18:20,26-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
2e24774e-e815-435a-a250-3e46c011a312,Inbound,Returns,Wrong,Be sure the product before dispatching.,65c373ff-af49-41cf-92ab-934ad8a5d320,,26/08/2023 22:50,26/08/2023 22:51,26-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
73c1eb29-c80e-4ea0-a403-5bc67893a0ff,Inbound,App/website,Issues with Shopzilla App,,bf16ce66-07c1-4410-90c8-54b2c5707bb6,,26/08/2023 15:34,26/08/2023 15:35,26-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
6b7b0d2b-68c6-4fe8-8791-91048d157449,Inbound,Order Related,Priority delivery,,e7dc8ad9-cdfe-44a9-9a7d-87d999179b83,,26/08/2023 19:19,26/08/2023 19:21,26-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
d821ae00-5907-4101-b0ef-b54f578291ef,Outcall,Returns,Reverse Pickup Enquiry,,9427234f-d116-4c36-a3ea-b6bcd0e0b224,,26/08/2023 13:47,26/08/2023 14:02,26-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bf4783a5-1e88-4eb3-b581-3be5b7b260e9,Inbound,Returns,Reverse Pickup Enquiry,Best customer support ,0becd4ad-a1de-4342-ae01-47f589e3af1e,15/08/2023 14:52,25/08/2023 17:31,26/08/2023 08:47,26-Aug-23,MUZAFFARPUR,Affiliates,55,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1d18b8f5-6fa9-4910-bc40-38bd3708d5d9,Inbound,Returns,Reverse Pickup Enquiry,,8351ddca-1b04-4f2f-be8a-dce0a65535b7,,26/08/2023 16:29,26/08/2023 16:31,26-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
de8685c3-9859-408e-9e97-3c634e074bab,Inbound,Returns,Fraudulent User,Good ,10205e2c-895b-451b-9cd9-22fd00de2e96,,26/08/2023 17:40,26/08/2023 17:41,26-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
91cee80a-3196-4f5e-a09f-550a3dad4492,Inbound,Product Queries,Product Specific Information,,53f019c3-8d8a-46f5-9daf-a270f50d9c54,,26/08/2023 13:34,26/08/2023 14:10,26-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
665b876f-d0f2-48a0-afde-b2288e2013af,Inbound,Refund Related,Refund Enquiry,,991b9a03-40a3-4320-870c-6e2abe0b6c2e,,26/08/2023 17:29,26/08/2023 17:29,26-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
4670b720-c00f-490c-a591-6d38ac797e38,Inbound,Returns,Reverse Pickup Enquiry,Very good ,db6b6f73-22a7-4da5-b1a3-9d9edba7c84e,,26/08/2023 21:30,26/08/2023 21:32,26-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
162fca4c-8bf6-4741-93b9-3212e5754f2a,Inbound,Order Related,Order status enquiry,Nothing variable response ,0c78ee0d-9471-49a5-b962-634e510c619c,,26/08/2023 14:05,26/08/2023 21:24,26-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
0259e03d-278e-4032-bd0e-0387612eaa3f,Inbound,Returns,Wrong,Please resolve all customer issues on a priority basis ??,876a24f2-21ae-44ca-b203-2b3ca58a2843,,26/08/2023 18:06,26/08/2023 18:15,26-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
dbcd0a2e-9baf-4ae2-83fd-b97de4dab50a,Inbound,Feedback,UnProfessional Behaviour,"Customer care executive was not in sync with issue being discussed by me. Executive was repeatedly insisting about wrong delivery date, even as I was reminding her of correct promised delivery date. I was talking about issue with delivery of bicycle ordered by me, and she about telling me about aristo plastic kitchen container. Executive wasted my precious time and of the Shopzilla company also. ",41ac1a55-6899-44c0-93ee-e942ac7ac09f,,26/08/2023 11:01,26/08/2023 11:35,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2e46609f-d052-4951-8aad-3c7d6eb35e01,Inbound,Payments related,Online Payment Issues,,c2048f85-5fd7-4a40-8e76-1a84220de848,,26/08/2023 08:04,26/08/2023 08:06,26-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
88c835b2-21ee-49aa-9725-99b7e277b170,Inbound,Order Related,Order status enquiry,,329e868f-2169-472d-870e-d875ce7c6c5c,,26/08/2023 22:47,26/08/2023 23:17,26-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
05279221-4963-46c6-9cdb-f802405605c1,Inbound,Cancellation,Not Needed,Very pathetic service ??,c3ba1915-7f5b-4e24-9741-e13bd2d51b78,,26/08/2023 09:59,26/08/2023 10:03,26-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
11e49ab6-64f5-42af-a7c0-6a3f3f2542c8,Outcall,Order Related,Order status enquiry,That is very boor customer care ,b765cf4f-bd53-402d-ad04-baec1fc00001,,26/08/2023 11:33,26/08/2023 11:49,26-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,1
04aa1a3a-46bf-44e6-b038-8e568a5de626,Inbound,Returns,Wrong,,ba009350-36f5-4633-b98f-91b2cdeb5330,,26/08/2023 10:45,26/08/2023 10:57,26-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
cfb97f7d-d3c1-4b52-b5fd-930646b17881,Inbound,Order Related,Order status enquiry,,8456708d-0e69-4582-8cdd-e85f62240eee,,26/08/2023 19:36,26/08/2023 19:39,26-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,3
702c448b-0412-4af6-962a-236ddfd8b6a7,Inbound,Order Related,Order status enquiry,,ee69a364-67a7-46be-874f-7c5b03455904,,26/08/2023 18:29,26/08/2023 18:32,26-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,1
cf8bfa46-2721-4726-9312-095ca6e7de8d,Inbound,Returns,Reverse Pickup Enquiry,,685eb2bc-414b-45de-953e-e130466810ba,,26/08/2023 19:51,26/08/2023 19:54,26-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
96bf0d6b-400d-4729-859b-0bcedf6e3261,Email,Returns,Reverse Pickup Enquiry,Very good customer support now ,96164f12-6deb-46b4-892f-580cd31ae77e,11/08/2023 13:06,26/08/2023 18:39,26/08/2023 18:44,26-Aug-23,NEW DELHI,LifeStyle,668,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
122b81bb-d969-4304-bc3b-da554a068df3,Outcall,Product Queries,Product Specific Information,,592a35bc-ff9a-45ea-8bd1-a6011acc563f,,26/08/2023 17:51,26/08/2023 21:25,26-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d2acf132-29e1-42b5-94e2-49844e307219,Inbound,Order Related,Order status enquiry,,2c22482f-20f3-4d47-8246-ca7256c94e72,,26/08/2023 16:37,26/08/2023 16:50,26-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cf50bed4-f0c5-49c2-97dc-4a08c79450f3,Inbound,Returns,Reverse Pickup Enquiry,I am happy ,2bf9c539-a024-41fc-b4d9-4504cde81198,,26/08/2023 19:40,26/08/2023 19:41,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
55a509bd-4619-4255-b79d-c52984deeec8,Inbound,Returns,Reverse Pickup Enquiry,Excellent.  The lady on the other  side was polite in nature and she  had the proper  understanding  of my problem due to her cuteness  and readiness. GOD BLESS HER.,fb88b9fd-07a2-4169-af86-90b3e7727533,,26/08/2023 10:53,26/08/2023 10:54,26-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9ba0111b-212e-44a8-9e4e-8009ac36b346,Outcall,Returns,Return request,,af467d32-0b4c-49a8-8795-d3c87c95f0b8,,26/08/2023 16:54,26/08/2023 16:56,26-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
91beefa3-4f62-4a7a-bd8b-ba63bff38246,Outcall,Returns,Reverse Pickup Enquiry,,26c9de1c-b837-4665-bafb-05d553fbfb50,,26/08/2023 16:39,26/08/2023 16:40,26-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d86790f6-ae9d-4c9f-b96d-57298f24cb2a,Inbound,Order Related,Order status enquiry,,8b43cbe8-9601-4da9-9933-63655791980e,,26/08/2023 18:52,26/08/2023 19:09,26-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
56221e37-30d9-46fb-8c34-fdc56e2b01b2,Inbound,Order Related,Order status enquiry,,6cc54316-900b-44a1-a5d4-e2b940ea1d83,,26/08/2023 20:01,26/08/2023 20:03,26-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9db96d2b-0a73-485a-b089-f44541a842a5,Inbound,Returns,Return request,,adab664e-bf21-4832-b7ef-d2bbe6e3e3c3,19/08/2023 05:57,26/08/2023 10:19,26/08/2023 10:21,26-Aug-23,ARRAH,Electronics,1290,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f247c111-700a-49f6-a27f-ad75b3ab254f,Outcall,Order Related,Delayed,your delivery agent down you company image ,98d5aed6-ae09-49db-8ccc-e0acd16f1a00,,25/08/2023 20:31,26/08/2023 12:40,26-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
a1cf6cc7-a68f-4a05-bdf4-f4169490ed8c,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,c12082f1-04ec-475f-b13b-8460afb43774,,26/08/2023 19:02,26/08/2023 19:06,26-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0b573d97-ee74-459d-acde-481e3bb4a206,Outcall,Payments related,Payment related Queries,Rtyrd,8748abf4-394e-4973-be30-2f1129535d60,,26/08/2023 21:18,26/08/2023 21:22,26-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
b6b84dc4-f949-418d-afdb-103a62ca9245,Inbound,Product Queries,Product Specific Information,Ensure ease in reaching customer support ,4687da78-6368-4589-8fc3-a2e9e00483ec,,26/08/2023 22:47,26/08/2023 22:49,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
455393a8-5616-4bca-a16b-7f32e10ea8cd,Outcall,Returns,Reverse Pickup Enquiry,,0cc96446-fda6-4e5f-a22b-45989d436560,,26/08/2023 19:48,26/08/2023 20:50,26-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
0e2dc5b0-b3ec-43da-a8e9-9ce6db7e00bc,Outcall,Order Related,Delayed,,c15a9157-96b7-470b-9d01-79015ac80544,,26/08/2023 09:13,26/08/2023 09:16,26-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
249ec113-b2ae-4df7-bb37-ec1374c43df5,Email,Returns,Fraudulent User,,c6cfecab-6daf-4362-b0b1-ff5b15f6e1ff,,25/08/2023 19:00,26/08/2023 11:20,26-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,1
fd11aa7a-7aa0-4fe0-b44f-cf28be4234ff,Inbound,Order Related,Delayed,Very good ,a87b89c2-3111-4474-bc7d-cfb1a9c8425a,12/08/2023 18:33,26/08/2023 20:16,26/08/2023 20:19,26-Aug-23,KAWARDHA,LifeStyle,275,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
90739b71-036e-4a36-9ab2-d0a5961328d0,Inbound,Returns,Reverse Pickup Enquiry,,7bf48c0d-a5a8-4d8e-8b62-bc3e64e1989c,,26/08/2023 15:55,26/08/2023 15:57,26-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,4
7d1c8f0b-3cc1-42b3-b2ff-2e4130fe0ba7,Inbound,Returns,Wrong,,cea40493-ef97-4993-be37-ada036309dcf,,26/08/2023 08:24,26/08/2023 08:29,26-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
3b0d8472-4d19-47c7-84c1-ebaa1e48a453,Inbound,Returns,Fraudulent User,,f779b98a-b6f7-45cf-bfba-275ccef2494e,,26/08/2023 07:47,26/08/2023 07:49,26-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
9d4760dc-01b0-43b3-a44b-01dcf80bc91a,Inbound,Order Related,Order status enquiry,,ebf72ca9-e45a-47b0-863b-b49b40885c47,,26/08/2023 17:01,26/08/2023 19:10,26-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
59c5435f-fafb-462e-be10-3c6b58f6c079,Inbound,Order Related,Order status enquiry,,352b667d-5025-4cdb-8cd4-914ab768e243,22/08/2023 17:23,26/08/2023 11:07,26/08/2023 11:11,26-Aug-23,UNNAO,Electronics,1599,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
048cf91d-7bcd-4fb1-8519-9a4e9efb60c5,Inbound,Cancellation,Not Needed,Very good ,47e3fec2-4adb-4a42-ac96-6e07e9e8480b,24/08/2023 19:10,26/08/2023 20:16,26/08/2023 20:23,26-Aug-23,,LifeStyle,389,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,5
8f64126c-4342-4e4b-a6df-7ccb23fe8032,Inbound,Returns,Reverse Pickup Enquiry,,cc830c3f-4e1a-43af-b5f8-252ac92e7917,,26/08/2023 14:33,26/08/2023 14:33,26-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
27866993-a736-44f2-b5fa-62d93ef9b845,Inbound,Order Related,Order status enquiry,Good communication ??????,614d2d34-ecd2-49eb-8e3a-e6df5cbcb33f,,26/08/2023 18:25,26/08/2023 18:27,26-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
f892401e-2623-49a3-8b3f-d5bd2665e256,Inbound,Returns,Reverse Pickup Enquiry,You have give better service and flexible your rull,a82d78ff-a1bd-434c-8ec1-7fe9dcead357,,26/08/2023 08:23,26/08/2023 08:29,26-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
5ee8f447-e711-4d39-9e2a-94ade909b6b7,Inbound,Order Related,Delayed,,a8d9c941-ef81-4e4a-be84-05933fb27c18,,26/08/2023 08:16,26/08/2023 10:57,26-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
5b5836d1-aad5-421c-acdb-0cfb6dc0db18,Inbound,Order Related,Delayed,,61cc23ec-2221-4768-aa71-8756f2f4adbe,,26/08/2023 11:18,26/08/2023 11:29,26-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
25e2c34f-e85c-4b45-bf95-c4520e7743a9,Inbound,Order Related,Installation/demo,,a70c7613-4194-4e8e-a81e-aad0ed7041eb,,26/08/2023 18:10,26/08/2023 18:30,26-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
a79f769c-c5d0-4c29-810d-9f97b3f0337f,Inbound,Feedback,UnProfessional Behaviour,Very good communication,8b7783a4-fb9d-4243-9fdd-5458bf9a13e9,,26/08/2023 17:32,26/08/2023 17:33,26-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
64bf3dde-54fc-4cae-8734-c103fe516bc6,Inbound,Returns,Reverse Pickup Enquiry,,88ff1112-0db4-4ca1-9d49-c0943a7d056e,,26/08/2023 17:13,26/08/2023 17:14,26-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
ba2240f1-81cf-454c-a963-c30f948ee7da,Inbound,Cancellation,Not Needed,,024a772a-c81c-4b3c-8f8e-4cd10b8355ca,,26/08/2023 15:29,26/08/2023 15:35,26-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
fe1106e6-7479-4529-889e-92178769462a,Inbound,Order Related,Delayed,,06aee60e-8d67-48ea-9a43-9dfd84d4125a,,26/08/2023 18:01,26/08/2023 18:58,26-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,2
54fdab31-5ad1-47f6-ac4d-66e0819ad5a7,Inbound,Returns,Reverse Pickup Enquiry,,b9d80fae-c665-40e5-be7a-becf0cd6ec98,,25/08/2023 13:51,26/08/2023 22:10,26-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
27ad034e-0118-4ee7-b188-1d270c08e85c,Inbound,Order Related,Delayed,Very good talk,b52428a6-2d95-45b5-88e0-1a7a19884c44,20/08/2023 10:57,26/08/2023 15:16,26/08/2023 15:16,26-Aug-23,AHMEDABAD,Electronics,999,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
b661cdcb-7c3d-408d-8afb-abd02424f38b,Inbound,Order Related,Customer Requested Modifications,,03be1731-d347-4f60-aabd-f7b58c658082,,26/08/2023 10:43,26/08/2023 10:43,26-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
a168bda9-55e2-421c-8239-aa715299b43a,Inbound,Shopzilla Related,General Enquiry,,f1307126-82a6-4420-897a-a8e3367a9011,,26/08/2023 19:02,26/08/2023 21:27,26-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
34c66c0e-ce36-45b0-a8d6-a798ac046471,Outcall,Order Related,Order status enquiry,,c71ae02e-0d28-4e45-9d03-4c5c23b328f1,,26/08/2023 14:51,26/08/2023 16:02,26-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9af8b84f-f73c-423b-bd4d-99273cd53c8f,Inbound,Shopzilla Related,General Enquiry,The executive I spoke with told me that I need 500 extra coins to redeem my 500rs worth coupon which I purchased with 50 supercoins already. But when I finally ordered no extra coins were deducted and I was about to change my mind and not order the product due to less supercoins.,29a9fea7-177f-4060-a52d-48872d384809,,25/08/2023 23:58,26/08/2023 12:03,26-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,1
ff87dc7a-a283-4a8d-97a9-49715949739a,Outcall,Returns,Reverse Pickup Enquiry,Very poor and low level customer care service.  The tendency to deal more and more in less cost will put Shopzilla in the pit of history like  .  Flaws like call center operations with very late pickups and very poor technical equipment or work from home practices will be fatal for Shopzilla in the times to come.,6ce30209-404c-4e43-a5f9-e306da1e5d12,,26/08/2023 19:29,26/08/2023 19:34,26-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
a8531e39-08a7-427f-aed4-7404c95706d4,Outcall,Returns,Reverse Pickup Enquiry,,8adbe9e2-9c9d-46eb-9bff-1857d31e4d97,10/08/2023 12:04,24/08/2023 20:32,26/08/2023 16:25,26-Aug-23,HALDWANI,LifeStyle,999,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ac804ca5-f697-4fea-9f0e-7bb33572d167,Outcall,Product Queries,Product Specific Information,,3ec84b23-e5ce-42c9-9b5b-63fa01b82e07,,26/08/2023 20:05,26/08/2023 20:07,26-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
9595ecab-f50f-4fa3-b508-38a28b20ba6b,Inbound,Returns,Return request,Please improve your return policy. ,aed9adb4-8b70-4b5e-b896-079004de8c05,,26/08/2023 17:49,26/08/2023 17:52,26-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3a600e9c-9435-4623-b424-a4d987db2332,Inbound,Returns,Missing,,f65d1b96-4770-4146-944e-1aaae73c9e5c,,26/08/2023 09:33,26/08/2023 17:05,26-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
be2128a2-ac9f-4adb-8a91-d765d09bf170,Inbound,Returns,Return request,,6a3fedf5-10de-40d2-9932-955b7dcc4438,,26/08/2023 01:05,26/08/2023 01:08,26-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
4e87952d-74ea-4527-b5c8-9bfa630cc844,Inbound,Order Related,Installation/demo,,96c98fb2-d2d3-4b25-8956-bb0319e4b6e1,,26/08/2023 19:45,26/08/2023 19:53,26-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
97cff019-ab18-4b3e-81ea-c90ca898e051,Inbound,Returns,Missing,,4bff3725-cc0d-4e76-958a-5fa6f35d4172,,26/08/2023 23:10,26/08/2023 23:24,26-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
61a7c60f-d9af-40fa-95bf-56385e6e4a64,Inbound,Order Related,Order status enquiry,,587eb2be-0ff3-44a8-bc46-7db9eed6b424,,26/08/2023 17:29,26/08/2023 17:50,26-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
0280d75e-b410-4d09-a5b3-b9f041be89ae,Inbound,Order Related,Order status enquiry,Kajal ji se bat karke bahut   or mera problem kiya hai ?????   or problem   solve  kiya thank you kajal ji.... ,d55abb0b-6506-4fd6-9701-00c351d69693,,26/08/2023 07:38,26/08/2023 07:39,26-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
dd554338-45e3-4f99-b3d5-ddf6cfa976e6,Inbound,Shopzilla Related,General Enquiry,,2a898c5b-16a8-4250-b200-c045234b40b4,,26/08/2023 12:38,26/08/2023 12:46,26-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
5be59ad0-a6a2-423a-8a4f-4d272833b937,Inbound,Payments related,Online Payment Issues,,fcce0041-ef1f-4db5-9e8d-c5e92118e852,,26/08/2023 16:30,26/08/2023 16:47,26-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
46980782-59ae-4281-9e05-3de1cde5a516,Inbound,Returns,Reverse Pickup Enquiry,,9c319fbc-e115-418d-ae46-463ff8937b9c,,26/08/2023 18:47,26/08/2023 18:52,26-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
e004e885-8d3d-4271-91c4-d910d3ab5122,Inbound,Payments related,PayLater related,,facd593c-9bdb-44b6-b02e-bb603718e1e5,,26/08/2023 19:43,26/08/2023 19:44,26-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
278774cd-19db-40d0-a61c-904b8c085e8d,Outcall,Returns,Return request,,1561f30d-12b3-449e-87ac-285bd12f100a,,26/08/2023 14:43,26/08/2023 15:19,26-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7b6a78cb-0063-4aef-988d-8623137fa27e,Inbound,Returns,Exchange / Replacement,,b82694f8-3da3-4813-a3f2-5316d9afe158,,26/08/2023 18:26,26/08/2023 18:26,26-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
8de63935-d07c-44ef-b6dd-808e4ed70918,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,8e16434d-ab47-42a1-9eb7-bd03c262ee97,19/08/2023 20:08,26/08/2023 15:07,26/08/2023 15:08,26-Aug-23,JORETHANG,LifeStyle,169,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
2d67660d-6b00-4e59-8917-b461b69f4182,Inbound,Returns,Service Centres Related,Good quality customer service representative ,d4572b0a-16e8-4985-b5f1-c3b42e4fab63,,26/08/2023 17:55,26/08/2023 18:04,26-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1b87c81b-b003-48a6-8940-3719d2ef742a,Outcall,Returns,Missing,,c30e1007-7446-4025-8755-0ad8c2213db2,19/08/2023 18:20,26/08/2023 20:32,26/08/2023 20:34,26-Aug-23,GHAZIABAD,LifeStyle,1699,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
e0786b1d-e7c0-4549-8c5f-95e4b07cb8c6,Outcall,Returns,Wrong,,4e00f4e5-85a6-412a-917c-3da5ebe03fbe,,26/08/2023 16:31,26/08/2023 16:34,26-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
273bc2bf-439e-470a-8486-3c1c1bdb7267,Inbound,Payments related,Payment pending,,9521375b-e4fe-48e5-897f-26776bae65c7,,26/08/2023 16:38,26/08/2023 16:40,26-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
0ddb16d0-729e-47d0-89dc-0257ede3d2f7,Inbound,Feedback,UnProfessional Behaviour,,14a15f57-7713-45e8-a270-07f5f5ad5732,,26/08/2023 15:18,26/08/2023 19:54,26-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
aaadea98-fc6e-4053-85c8-ed3a25176a9a,Email,Order Related,Installation/demo,,06b9d16b-b382-4ec2-af90-f1aa0da9e46b,,26/08/2023 09:26,26/08/2023 09:31,26-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,1
55112882-7fd6-439e-9f6f-bb737d731016,Outcall,Payments related,Online Payment Issues,,f4dcad4e-388a-4675-867e-ba008a291cc7,,26/08/2023 08:29,26/08/2023 08:34,26-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c2e7a913-9120-4281-8060-a8d3772eeaee,Inbound,Returns,Reverse Pickup Enquiry,,75873425-2265-4d90-820b-ea8dde437766,,26/08/2023 18:44,26/08/2023 18:47,26-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
eb85b9cc-866a-40cd-a836-9901a5be792e,Inbound,Returns,Reverse Pickup Enquiry,,946cfd81-fcca-435b-8ffd-bc801fcddc60,05/07/2023 14:34,24/08/2023 18:21,26/08/2023 15:30,26-Aug-23,JALORE,LifeStyle,988,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
26140897-6a41-4b7f-a638-350c7be7a1ae,Inbound,Order Related,Delayed,,1d0d5204-762b-4360-b6f2-210ea796aab0,16/08/2023 19:16,26/08/2023 18:40,26/08/2023 18:42,26-Aug-23,GORAKHPUR,Books & General merchandise,39,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1eaaf78e-1acc-4155-8064-2125d231fed8,Inbound,Order Related,Delayed,Excellent customer care executive with polite attitude and effective communication skill,c26d1cb5-d617-4784-bf2d-bda47274496c,,26/08/2023 08:18,26/08/2023 08:20,26-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
11e73e01-3334-46f8-a14f-0f5e16263b8c,Inbound,Product Queries,Product Specific Information,Worst service given by your team,4d2cc66b-2a7b-4c98-b9e9-b29db7f516cc,,26/08/2023 08:39,26/08/2023 08:40,26-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
17a23490-4481-459d-846d-260a5fceec35,Outcall,Returns,Reverse Pickup Enquiry,,1a41593d-f2a4-4b21-99a2-d5da5b412ed2,,26/08/2023 15:25,26/08/2023 15:26,26-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
71e763c6-a602-4869-a563-c2d7e667ac94,Inbound,Order Related,Delayed,,123a3322-2021-44f1-b1ef-a1408cc5f5a8,,26/08/2023 17:34,26/08/2023 17:35,26-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
42d072f9-a6d1-46f3-9dc9-31831666f790,Inbound,Payments related,Wallet related,,08334b91-e6ab-4095-a501-988e8b02b3d9,,26/08/2023 19:23,26/08/2023 19:37,26-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
75a7056b-b3b3-414b-bdb6-e360e041382c,Inbound,Order Related,Order status enquiry,,0c7cfd10-66df-4989-8fd7-313344f48ecd,,25/08/2023 19:38,26/08/2023 12:12,26-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
064819cc-31dd-4c19-bdc0-e455df5f0033,Inbound,Order Related,Installation/demo,,986ce429-a8b0-4555-8031-926dd0e2b59a,,26/08/2023 22:02,26/08/2023 22:09,26-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
30fcfd4e-28ca-4b2b-87ce-662de4a0d81c,Inbound,Returns,Reverse Pickup Enquiry,,8d6a3c8c-a8dc-4ee7-aa6e-51e8809b1f64,,26/08/2023 19:45,26/08/2023 19:52,26-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
fda9e3c4-ee9e-4cee-97d3-698c52d5a842,Inbound,Returns,Reverse Pickup Enquiry,,eb362cad-815b-483c-b5a6-140a4c58eedf,,26/08/2023 12:12,26/08/2023 17:02,26-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
8af8544f-799e-4043-ab8b-fc662a43b8fa,Outcall,Returns,Reverse Pickup Enquiry,Good,5928c0c3-ae83-44fc-aa0f-a0db846d6c87,,26/08/2023 15:03,26/08/2023 15:41,26-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ab541ac1-4b59-4773-be5f-422c71a6d6d5,Inbound,Cancellation,Not Needed,,12599540-8eba-425a-b0d8-e26bf530a64e,21/08/2023 06:50,26/08/2023 09:26,26/08/2023 09:57,26-Aug-23,GANDHIDHAM,Books & General merchandise,284,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
875f844f-c706-4816-b6d6-379c66bf513d,Inbound,Returns,Reverse Pickup Enquiry,Good service,f011d666-869c-4fc0-abdf-900d2aa0b43b,13/08/2023 17:24,26/08/2023 17:14,26/08/2023 17:18,26-Aug-23,SAHARSA,LifeStyle,310,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9c0ed07a-7c70-41fb-b91c-6c4eb141e14b,Inbound,Returns,Self-Help,,604feef6-160a-4d7e-b014-cca5c91d405f,,26/08/2023 12:57,26/08/2023 12:58,26-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
772a60aa-be8f-47ab-a4e9-1e546224a1a0,Inbound,Product Queries,Product Specific Information,"I am so haapy, talk to your executive, and Birrliant ",5e43f1f3-34ca-42dd-9b99-4778061a1754,,26/08/2023 19:00,26/08/2023 19:01,26-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
c7cd9c1f-f8ad-4646-b6d5-4b80cccab844,Inbound,Returns,Reverse Pickup Enquiry,,817a8b18-d93b-4c3a-a63a-77f560b8277e,15/07/2023 18:24,26/08/2023 18:57,26/08/2023 19:09,26-Aug-23,KATNI,LifeStyle,747,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
6ea563ba-bf9b-4bd0-97ab-9995375b327f,Inbound,Returns,Reverse Pickup Enquiry,Very good ,452c17f0-8f02-44ed-9685-8e028048660a,18/08/2023 14:58,26/08/2023 10:25,26/08/2023 10:30,26-Aug-23,BAIKUNTHPUR,Books & General merchandise,275,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
74e4a82f-3b16-45e3-bf5d-ae79c3bba423,Outcall,Order Related,Order status enquiry,,ef096d60-8b7f-466c-80d5-76733876aed8,23/08/2023 00:03,26/08/2023 11:04,26/08/2023 11:27,26-Aug-23,BANGALORE,Electronics,62990,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0202e895-41bf-4814-b390-a9ba5f3a0964,Outcall,Returns,Fraudulent User,,1e2dab9e-f4aa-4e66-a113-758e881a3b0d,,26/08/2023 10:29,26/08/2023 10:32,26-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9426dce5-3101-4d14-94ec-e7e3912b3776,Outcall,Feedback,UnProfessional Behaviour,,e6cdc50b-b483-4439-9b51-dd71cbbdf710,,26/08/2023 10:22,26/08/2023 10:35,26-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
d350f3c8-ba5f-4781-862a-e84b87b6bf62,Inbound,Order Related,Delayed,"This is matter of linkage, I am firstly speaking to one executive than call comes from other to rectify and so on number of executive are asking same thing and customer is unable to trace to whom discussion was made, so one complaint shoud be handled by one person..Secondly without consent of customer you are declaring the issue resolved on site which is the worst method you people are following.",eb868da3-0a6b-4274-8c5b-4fd239a5f20c,,26/08/2023 11:01,26/08/2023 12:39,26-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,3
4edb83bf-1aa5-453e-a71c-072847cb53ec,Inbound,Returns,Reverse Pickup Enquiry,,9090940e-2988-4bce-8548-ee0f38ae0dec,,26/08/2023 18:25,26/08/2023 18:29,26-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
456a0ccc-beca-49b2-9dd0-c5c5941deffc,Inbound,Refund Related,Refund Enquiry,,d4b39d8d-cb87-42e6-a82e-3cc9cd241573,11/08/2023 16:13,26/08/2023 00:02,26/08/2023 00:07,26-Aug-23,JAHANABAD,Home,179,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b51d8d90-3e91-48a5-b5b0-06821be83eec,Inbound,Order Related,Installation/demo,,b987c990-9087-45e0-8f26-ae5314e2d729,,26/08/2023 23:03,26/08/2023 23:05,26-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5337d518-ac37-4604-a39a-2e297e884db6,Inbound,Order Related,Installation/demo,,d4946a98-9a0c-4ea1-8c5f-4eed463a107a,,26/08/2023 14:03,26/08/2023 14:03,26-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
46d2e4de-a711-4741-801b-4f9dc54d674d,Inbound,Product Queries,Product Specific Information,Nice service by executive,c80933d0-2319-4c9f-9f95-47630f4fcb3c,,26/08/2023 09:56,26/08/2023 09:59,26-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
7765a943-de49-4cf6-83c4-8dd313754732,Inbound,Returns,Wrong,EXCELLENT ,fce61cfd-3946-45dc-a129-79b4e8d9d31c,,26/08/2023 10:40,26/08/2023 10:42,26-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
7c7c6b06-8232-4bc5-979f-d8d442603747,Outcall,Refund Related,Refund Enquiry,,a3607bc6-6d4e-4ff4-9ec1-4c07d496ba62,,26/08/2023 07:37,26/08/2023 07:53,26-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
4ab103c1-5816-45c7-bc78-aab40ccdf01f,Inbound,Product Queries,Product Specific Information,,c1f0dff1-48b5-4f42-b893-a55a5742a114,,26/08/2023 01:27,26/08/2023 01:33,26-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
a2e3ade7-01fc-4bdf-8754-1af62aeda4fe,Inbound,Returns,Reverse Pickup Enquiry,Unhappy for buying on Shopzilla ,6b8ec262-32a9-4750-978a-a93ca2ceda71,,26/08/2023 17:53,26/08/2023 18:08,26-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,1
ae362906-9d6e-48a9-adfe-be480675372c,Outcall,Returns,Wrong,,3bad82d1-fe33-4f8e-8a25-c2065fe53bc5,26/07/2023 15:41,24/08/2023 15:30,26/08/2023 10:31,26-Aug-23,AJMER,Electronics,3299,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
75db5ebe-c064-4145-baef-32feca090865,Outcall,Feedback,UnProfessional Behaviour,,f46c0370-89fd-4d65-871e-76016a173aa1,,26/08/2023 12:53,26/08/2023 13:28,26-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
b5bdd00d-bdfa-4042-a0bc-fe47a254a94f,Inbound,Order Related,Customer Requested Modifications,,eb8ce061-197d-4325-8cbe-c1fa6ec19b5d,,26/08/2023 22:36,26/08/2023 22:58,26-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
39da8941-ef98-4333-a7b7-6cf9ccc9b598,Inbound,Order Related,Delayed,,2fc798cf-f5c2-41ea-b6dc-490c2e8529e0,,26/08/2023 16:56,26/08/2023 16:57,26-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
21886593-0306-4829-900e-5be9d3cba8b1,Inbound,Returns,Reverse Pickup Enquiry,,29b7061c-5ab9-48e3-a27d-1888d7ace8e0,,26/08/2023 09:47,26/08/2023 09:48,26-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,3
bf021b8c-b304-4f8f-ae19-26433f37e364,Outcall,Cancellation,Return cancellation,,c4c21a9a-52cd-416f-ab4b-642588e60e9a,,26/08/2023 16:38,26/08/2023 16:45,26-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
40612f29-c994-46c8-9fe3-ca22cd196828,Inbound,Returns,Reverse Pickup Enquiry,Please cheque your retailer product before delivery. ,3aa7a45b-ec58-4f39-83d6-c6adf247c72d,,26/08/2023 22:16,26/08/2023 22:26,26-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b802c3e2-1adf-4dcc-abfb-5352c320f4fd,Inbound,Shopzilla Related,General Enquiry,,ca4c48ae-b7f9-4ccd-a5b6-74bb4c4485bf,,26/08/2023 21:13,26/08/2023 21:20,26-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,4
4c316492-6545-4561-9c96-6a252e6ac050,Inbound,Shopzilla Related,Shopzila Premium Related,,2abb75a7-7ed9-479b-9fea-1f06e71a0cc1,,26/08/2023 07:29,26/08/2023 07:31,26-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
f2b1ed74-9a90-4273-9683-3cb5f7e192ff,Inbound,Refund Related,Refund Related Issues,,3899a485-bee8-41eb-b91d-acd65648a4b8,,26/08/2023 12:30,26/08/2023 12:30,26-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
11d9af04-e2ca-4eb0-964d-41973b843a59,Inbound,Order Related,Order status enquiry,,755be11b-d38e-4a6d-8cb0-cf9dc97d0dd7,,26/08/2023 20:35,26/08/2023 20:36,26-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4c5947a4-6e3d-4c98-bac8-e0f67bb41dd6,Inbound,Returns,Reverse Pickup Enquiry,,dfe8398b-53c3-412b-9c6b-9a68d41270e8,,26/08/2023 16:47,26/08/2023 16:51,26-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,4
1d8a09ba-8867-4fd1-a1ec-61d36ccf5092,Outcall,Refund Related,Refund Related Issues,,1d2ae7e5-749a-4420-b30e-0633f30795a9,,25/08/2023 11:48,26/08/2023 15:14,26-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
25be67d2-4fe7-4b76-9fd9-3fc2e166a075,Inbound,Order Related,Installation/demo,,b1c6d33d-5715-4535-967f-bbd84eae572e,,26/08/2023 16:41,26/08/2023 16:50,26-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d04961bc-d2b0-4753-9557-cede6e4faa16,Inbound,Returns,Reverse Pickup Enquiry,,29a2893a-41eb-4eb3-9cc5-a4ad06546991,,25/08/2023 20:38,26/08/2023 05:28,26-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,2
7432052a-cfad-454d-ab19-b02631a61016,Inbound,Refund Related,Refund Related Issues,,b9fbc073-a21f-4bff-85dc-7153de75705b,,26/08/2023 14:02,26/08/2023 14:08,26-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
cbd13fae-fd2a-4f20-a796-81eac370b1d9,Inbound,Returns,Fraudulent User,,971ecc77-eee5-4772-a9a4-8ba6a31e7df2,,26/08/2023 02:01,26/08/2023 02:04,26-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,3
62fe64db-ee08-44da-9342-29ca2f831705,Inbound,Payments related,Payment related Queries,,68636824-ab89-410b-b9d3-93a0548fc3ae,,26/08/2023 20:37,26/08/2023 21:14,26-Aug-23,,,,,Sarah Bennett,Emma Park,Olivia Tan,>90,Morning,3
7e05f69b-a15f-4355-9095-0b5ce4c313a6,Inbound,Payments related,Payment related Queries,,3ac3cd4e-f142-417e-a19b-e9e86656d62e,,26/08/2023 13:24,26/08/2023 13:30,26-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
2cba0947-9896-4cca-af23-b9119c4cec1e,Outcall,Payments related,Payment related Queries,,72d46255-e6da-486c-89a4-2bbcbda19626,,26/08/2023 19:55,26/08/2023 20:03,26-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
e8a3a822-3904-4869-9848-36e79a5dcb27,Inbound,Payments related,Payment related Queries,The customer care executive who attended to me is v v helpfull & polite I had call Shopzilla before many time but today the executive is v v good & pls inform other executive also perform like this particular executiveThank,c8bd4614-76de-4035-8f92-1d70ca175390,,26/08/2023 17:50,26/08/2023 18:04,26-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
366b4c59-7c9c-4151-b3ab-c32e2cf09c06,Outcall,Returns,Wrong,Good service ,60fce5f2-2d8e-4de8-baa2-15d8f789fe43,,26/08/2023 19:19,26/08/2023 19:21,26-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cf51a004-651a-499b-ba48-9ca7e50e4b96,Inbound,Returns,Reverse Pickup Enquiry,Pickup boy not picked the return product because of colour not matching. Received product only We are returning And pack was intact . Pls do the needful pick up at the earliest ,a8984831-6d41-4927-8be9-c4e65685d6f4,,26/08/2023 19:06,26/08/2023 19:17,26-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,2
9f92744f-3e0b-477c-be17-c723dd43e5f5,Outcall,Cancellation,Not Needed,Good service,f08605cc-7615-4c61-89b2-e5afbb5996ed,,26/08/2023 18:52,26/08/2023 18:53,26-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
712d5aac-1851-47cf-bc62-33cb72e8f59f,Inbound,Order Related,Order status enquiry,,0dab4c23-9ef6-4295-9569-636579c5bb93,21/08/2023 20:05,26/08/2023 19:14,26/08/2023 19:17,26-Aug-23,RUPNAGAR,LifeStyle,480,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bc8cc36b-b15f-410e-a7e9-6d3619170263,Inbound,Returns,Reverse Pickup Enquiry,,1d6082cf-3dde-45ff-af1b-c72b2b3a2d0f,,26/08/2023 19:58,26/08/2023 22:27,26-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
ce0eb894-7dcc-4f1c-adcf-19562f315438,Inbound,Order Related,Order status enquiry,,a2414734-be9d-4362-b4e6-16c1af740973,,26/08/2023 08:42,26/08/2023 08:43,26-Aug-23,,,,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,4
9e4148a3-570b-422d-8c39-10cb1ad64365,Inbound,Returns,Wrong,Very nic job,dcf1951f-79ef-4f7a-8ff8-2a2e67f5f918,,25/08/2023 14:32,26/08/2023 10:18,26-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
2d5174c4-c182-409c-9185-325e4b1c3c49,Inbound,Returns,Reverse Pickup Enquiry,,77600d62-045c-4e10-b4be-c4ec92bb26ee,,25/08/2023 15:05,26/08/2023 10:55,26-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,2
30b2b1da-aa81-45bd-8c40-33880887ebeb,Inbound,Returns,Reverse Pickup Enquiry,,a8064e80-de16-4b99-b79f-c63fbd7fdbf9,,27/08/2023 00:14,27/08/2023 00:21,27-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
23901b8e-cf10-42bf-9793-5d7561102795,Inbound,Shopzilla Related,Shopzila Premium Related,"This was third call, first two executives couldnt give me any solution and call was disconnected abruptly ",61014298-c89d-4f59-9cec-89ec9c5a38fe,,27/08/2023 00:12,27/08/2023 00:34,27-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
84389cba-10a0-4be4-a3b1-68b6b57c21a1,Outcall,Returns,Return request,,46e78778-d217-4b3a-93d1-1d195cf3a967,20/08/2023 17:16,24/08/2023 15:37,27/08/2023 01:53,27-Aug-23,NEW DELHI,Home,169,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cd615b54-9e75-463f-8c65-4a421164150d,Inbound,Returns,Damaged,,7585aa51-0bc3-4ffa-b12a-a739d4494479,,27/08/2023 01:09,27/08/2023 01:12,27-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
df027d2a-5599-48b7-8869-a9fb437e281a,Inbound,Returns,Reverse Pickup Enquiry,,27886f30-f095-437a-921c-8eb30604e219,23/07/2023 17:11,25/08/2023 19:51,27/08/2023 01:02,27-Aug-23,PATNA,LifeStyle,369,,David Clarke DDS,Landon Tanaka,John Smith,>90,Morning,5
0cb2370b-ea1d-47b2-b201-79f1d5026e4f,Inbound,Order Related,Order status enquiry,No capacity to resolve our problem ,9b8502a8-d80e-42a7-a556-bb3179e04036,,26/08/2023 23:33,27/08/2023 00:18,27-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
7d12a489-afc2-4e9b-8770-77dd4c182fba,Inbound,Order Related,Order status enquiry,,027ed34d-bd35-4ce8-af1f-553dab6b44b2,19/08/2023 17:23,26/08/2023 23:26,27/08/2023 00:04,27-Aug-23,PENUGONDA,Books & General merchandise,694,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
4a4b2e50-124d-4fbe-811c-18d7aea4a7db,Inbound,Order Related,Customer Requested Modifications,,7de4d360-417f-460e-aa99-b37dceeb72a3,,27/08/2023 01:24,27/08/2023 01:35,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
cb24edb9-4438-4043-8646-5c9cb7060f1d,Inbound,Returns,Reverse Pickup Enquiry,,5fdfdad9-d9c1-4026-9081-72ba5ca1b331,,27/08/2023 01:12,27/08/2023 01:15,27-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
a6d2ed2d-07b2-49dd-9fa7-fe9d8011b035,Outcall,Order Related,Priority delivery,Thank you.,4445e80f-6526-46cd-8956-2f6f641070bc,,27/08/2023 00:01,27/08/2023 00:02,27-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,5
6351cb2b-aca1-445a-9053-7caca38a1d22,Inbound,Returns,Exchange / Replacement,Please provide details on time..call hold times needs to be reduced as this time we don't have any option. ,4b50a870-da0b-4867-a1a8-1b0aea85e6e2,03/08/2023 23:56,27/08/2023 00:00,27/08/2023 00:01,27-Aug-23,JAMSHEDPUR,Mobile,9999,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
56bf4600-2e6d-4607-ac12-d63b17630a7b,Inbound,Returns,Reverse Pickup Enquiry,,b84a97a3-5414-4bf1-ade2-b1744258c076,,26/08/2023 16:43,27/08/2023 01:09,27-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,2
586d2be3-90a5-4aba-9edf-ac5a8dae313c,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla..... sucks    ????,a172844b-e95b-496b-b9c0-7ff4f95923a2,,25/08/2023 16:50,27/08/2023 01:21,27-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1d017f2b-5768-417b-a796-0a28960dd20c,Inbound,Payments related,Online Payment Issues,,3b5ad7fd-02a8-494f-ab7e-1052622c2853,,27/08/2023 00:01,27/08/2023 00:04,27-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
0a59de96-21a1-4b41-9fc9-2b0c3942002d,Inbound,Returns,Reverse Pickup Enquiry,,3b162891-7538-4017-93c5-9e4f3a8a367b,,26/08/2023 21:29,27/08/2023 00:41,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
d37c5ba9-7db9-4c28-b719-265498cb1843,Inbound,Returns,Reverse Pickup Enquiry,,84df272c-06de-4c1a-bfa6-de2dc960553f,,25/08/2023 13:36,27/08/2023 00:11,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5e5c285e-68a9-438e-8087-df16ce207ab5,Inbound,Payments related,Payment related Queries,,e6d19c49-7db9-4220-9ba6-574358887484,,27/08/2023 00:33,27/08/2023 00:34,27-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3660778d-2df0-4da5-b9a1-6f2891200946,Inbound,Returns,Reverse Pickup Enquiry,,399eef9d-85f5-43d3-90b3-c23ee9e58ad8,,27/08/2023 00:31,27/08/2023 00:34,27-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
89315608-6cfb-4f1e-a206-d7905802deee,Inbound,Product Queries,Product Specific Information,Lovable miss....,e33918d3-66b0-418c-9fa2-7682d078d227,,27/08/2023 00:33,27/08/2023 00:35,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
e5e27578-e0fe-4668-9771-cb0c44c9a0f3,Outcall,Order Related,Order status enquiry,,c7df78e2-8f9f-4759-8a4a-78b891dbbb19,,26/08/2023 22:01,27/08/2023 01:05,27-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
2ed27798-da39-4872-83b4-d93355aebced,Inbound,Returns,Fraudulent User,,58287982-8576-4efc-8fb1-11f75748701b,,27/08/2023 00:23,27/08/2023 00:30,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9a423f9a-93f6-49f6-ad4f-d1b3358c11ef,Inbound,Order Related,Order status enquiry,,ab9d1e93-f52d-4567-a24d-120bd105b24c,,26/08/2023 21:58,27/08/2023 00:38,27-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
91ad99e3-bdfe-4584-a85a-095bd2a1536f,Outcall,Refund Related,Refund Enquiry,,9c110f4e-cd92-410f-ad23-2599fe3e48e9,,27/08/2023 01:01,27/08/2023 01:04,27-Aug-23,,,,,Erin Le,Logan Lee,Emily Chen,61-90,Evening,4
89c5fc28-b82a-4f67-8c14-1f2b5b32d3bc,Inbound,Returns,Missing,,b39dbaec-b9bf-4476-b865-31daf9afcb68,,27/08/2023 00:11,27/08/2023 00:23,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cbfe6aca-d331-4b96-91a5-deecd3ae973f,Inbound,Cancellation,Not Needed,Need to improve the delivery.,1cd74ed4-1e9c-4c3e-aa32-0633ec6143bd,,27/08/2023 00:13,27/08/2023 00:28,27-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
635d2d3b-924f-413e-a15e-94d11a4d413a,Inbound,Order Related,Order status enquiry,,ce190db3-0ac4-4cdb-aa2f-6a555eae5be0,13/08/2023 04:34,24/08/2023 22:46,27/08/2023 00:50,27-Aug-23,LUCKNOW,LifeStyle,216,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
c248a586-4d08-4c88-ae95-bc67a87e3adb,Inbound,Refund Related,Refund Enquiry,Nothing,fd7cb871-c10f-4b05-941d-36dd9e188d6e,,27/08/2023 00:26,27/08/2023 00:27,27-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5b26fdae-fda7-46f7-b6a4-71a4fc645916,Inbound,Order Related,Order status enquiry,,5939ddc8-0790-438d-a427-ebfd835cd2e8,,26/08/2023 20:44,27/08/2023 00:13,27-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
19d90879-3203-49cb-ad4b-0eb85ca98428,Inbound,Order Related,Delayed,Give proper support by raise strong action against fraud and dishonored employees of Shopzilla. In this types of my cases try to help the customer by giving immediately solution. ,178adc6c-8922-42be-9894-3c6225716467,15/08/2023 00:06,26/08/2023 22:29,27/08/2023 00:12,27-Aug-23,PURI,Books & General merchandise,116,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
2405eb08-4def-4cf3-a783-f1c5cf1b2d30,Outcall,Returns,Fraudulent User,,436a0dee-3198-46bb-8ac1-57c143846caa,20/08/2023 14:22,24/08/2023 13:56,27/08/2023 01:26,27-Aug-23,CHANDIGARH,Books & General merchandise,726,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
058ae995-73f3-4c4c-ac09-6ac9938bb046,Inbound,Order Related,Delayed,Ok,9813d4d0-5661-438f-9261-b224a65351f7,16/08/2023 07:17,27/08/2023 00:21,27/08/2023 00:24,27-Aug-23,BARIPARA,Books & General merchandise,366,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a6b9739d-e03e-4a5a-aff6-083d39c0f630,Inbound,Returns,Wrong,Very nice interaction ,cee3e7f5-50a4-42d5-8b43-0c642e80c3f8,,26/08/2023 23:57,27/08/2023 00:01,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
361a94a5-30be-4a4f-a440-139e87602516,Inbound,Product Queries,Product Specific Information,,a4370d07-8940-4713-9940-29525d0f1d27,,27/08/2023 00:44,27/08/2023 01:10,27-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
958e0b06-f640-4f50-b9ef-9013e850f1c6,Email,Order Related,Delayed,They can check issue but not able to solve completely ,90cbf67f-1e8d-4113-a558-caf7f4ba1e68,09/06/2023 23:51,27/08/2023 00:05,27/08/2023 00:07,27-Aug-23,HISAR,LifeStyle,767,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
7e98e1ac-56eb-4c0b-b035-0bd0457a9ebb,Inbound,Shopzilla Related,Shopzila Premium Related,,610eb15a-d408-49d3-a4c2-69ec92ec7a7a,,26/08/2023 17:49,27/08/2023 00:34,27-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
f78b8acd-ceef-4533-8b9f-74b5917e8014,Inbound,Order Related,Order status enquiry,,48d040f4-a86a-4321-a080-8913200c89b5,,27/08/2023 00:28,27/08/2023 00:48,27-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
be59ef85-7385-4c46-8dbf-cca711656614,Outcall,Shopzilla Related,General Enquiry,Good Service ,f9e1c44c-5e7f-4e6e-b6be-49b67e9e2244,,27/08/2023 00:46,27/08/2023 00:48,27-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
00d38d74-d5e5-4047-b654-b85a16616304,Inbound,Returns,Reverse Pickup Enquiry,,d8efb7c6-9cbc-4fdb-93c6-b3ddc425b3a4,,26/08/2023 22:01,27/08/2023 00:36,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b6b07ac2-45b4-45e1-8fb0-7a72c4adad16,Inbound,Order Related,Priority delivery,Thanks for Shopzilla ,d6c93ac2-1c44-43c0-8484-1bfbeb3ef1e3,,27/08/2023 00:17,27/08/2023 00:20,27-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
856a525c-6d38-42aa-bc72-dc2dbfd89ed6,Inbound,Returns,Fraudulent User,Very good and polite person very knowledgeble,7007b1dd-9756-4b3e-9d36-8207411d4c9a,,26/08/2023 23:57,27/08/2023 00:15,27-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
b387ac16-cc5d-49ad-be12-c3e626cb95e9,Inbound,Product Queries,Product Specific Information,,89501075-04f3-4b48-b4d9-7e04ae4b96c2,,26/08/2023 23:32,27/08/2023 00:31,27-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2205f550-1c88-4216-b5c0-574c4c36b94c,Outcall,Returns,Reverse Pickup Enquiry,Nice,fe3f88ce-b7e6-4e04-a582-c1b53cdb4837,,27/08/2023 00:13,27/08/2023 00:14,27-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
85a1a6eb-570b-4f36-88b1-04c93a582d21,Inbound,Returns,Return request,,92de50a2-1236-42c3-b21b-e5349c2c9449,11/08/2023 22:37,25/08/2023 13:13,27/08/2023 00:45,27-Aug-23,RAWATBHATA,LifeStyle,1999,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
79dac7c8-8353-47d3-baa5-c70f1dfec44b,Inbound,Order Related,Delayed,K,dc88b3e8-eb34-4853-a99f-67c68de96650,16/08/2023 07:13,27/08/2023 00:18,27/08/2023 00:25,27-Aug-23,BARIPARA,Books & General merchandise,432,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b54a8d39-05d5-449a-a7e9-23bf085fabb7,Inbound,Order Related,Installation/demo,,202da6d7-615c-4502-96b0-a647bbf923fd,,27/08/2023 00:11,27/08/2023 00:17,27-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
1aac0fcc-4dc2-436a-84d8-d88974f82ed9,Inbound,Shopzilla Related,Shopzilla Rewards,,234fb313-f285-456e-a2af-2659a38fb277,,27/08/2023 00:23,27/08/2023 00:31,27-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
231fe2a8-95e8-46f4-a03c-c19469fce368,Inbound,Returns,Return request,The verification personnel has created the confusion. He had offered me 500/- to retain the damaged product. This was outrightly rejected by me because the damaged product is of no use. Kindly initiate appropriate action.,ea9ad129-e0d6-4b0b-9b57-66619a195068,,27/08/2023 00:00,27/08/2023 00:02,27-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
c7387d40-92dd-4a8d-a764-4e98e0e2a347,Outcall,Order Related,Order status enquiry,Thank ,96e178b9-f205-48ed-99b7-9bf35d0e7fa4,,27/08/2023 00:43,27/08/2023 00:45,27-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b2e9bd63-b14e-4946-ad74-cdd18c83de08,Outcall,Shopzilla Related,General Enquiry,Don't do cheap things. As first you show you will get super coins if u do such things and then after doing such things super coins are not coming and doing such scam. Also I don't take the evidence of such things otherwise I would love to show I am right and Shopzilla is cheater related to policy.,67e0738b-b915-4e90-95e7-e5aae7ede6b8,,26/08/2023 18:12,27/08/2023 00:12,27-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,2
99cd336a-3076-4e61-a8b0-086c31c545b8,Inbound,Product Queries,Product Specific Information,,397a60a3-961a-4d33-9ddc-7fc7c85f8add,,27/08/2023 00:43,27/08/2023 00:44,27-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
8af024f0-3df6-458b-8408-efde87ca0738,Inbound,Payments related,Payment related Queries,,715170df-a186-4d6b-8b5f-5c1b8adcf1b4,,26/08/2023 23:59,27/08/2023 00:00,27-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,5
71594aff-ae8d-4459-9c9f-d5d932a6e88b,Inbound,Returns,Fraudulent User,,408aaab2-a980-41ee-b7a0-7cb5ef99ccfc,,26/08/2023 23:30,27/08/2023 00:53,27-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
4442ba5d-35a0-4c40-b9d4-d3813c2b7b77,Inbound,Order Related,Order status enquiry,,04900569-9f42-43fa-99bf-20dd605e3cab,,27/08/2023 01:07,27/08/2023 01:08,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
8b80a269-4aa8-48bc-bf23-e790c980369b,Inbound,Payments related,Payment related Queries,Nice,df8c1035-383a-43c2-8bb2-d88db30c84d1,,27/08/2023 00:35,27/08/2023 00:50,27-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
c0aa20dc-aba8-452b-81d5-b57275fe6797,Inbound,Returns,Reverse Pickup Enquiry,nice person,806a6518-2946-4ee8-aed8-cb40f3756534,,27/08/2023 00:17,27/08/2023 00:22,27-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
8bb35e16-0849-4df2-b86c-3a79c95c0365,Inbound,Returns,Reverse Pickup Enquiry,,71c14838-526f-4cf7-bfdd-2beb6e030b7a,,25/08/2023 18:17,27/08/2023 01:37,27-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6ee65654-2b4e-49fa-b5ee-aed8b683658c,Inbound,Returns,Return request,,56a3aa78-3497-4eec-9f7f-993e75901706,,27/08/2023 00:49,27/08/2023 00:59,27-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b00c1da1-e8ba-410c-90c7-c6b0f023aba9,Inbound,Order Related,Order status enquiry,,dbb9b8b5-8fa2-465a-b0a2-55652066b4e4,,27/08/2023 01:06,27/08/2023 01:11,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
7633bc0f-c56e-4bc6-a1bd-462a48e8afb1,Inbound,Returns,Reverse Pickup Enquiry,,d2f1a2a6-d708-4361-a2a2-8aca31775e5a,,27/08/2023 01:00,27/08/2023 01:02,27-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
29556352-b3cd-4084-86c0-3268a8e26d8d,Inbound,Payments related,Online Payment Issues,The customer support excutive was so humble and polite he helped me with all his efforts. ,39864f91-d966-4897-ac05-7b4e3e2c5d4a,,27/08/2023 00:53,27/08/2023 00:53,27-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7dec68bf-60e8-4da4-b5b0-0daee36714d0,Outcall,Product Queries,Product Specific Information,,551ac919-482d-4ed3-94cc-2ac59ae8f062,,26/08/2023 21:21,27/08/2023 00:10,27-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
18e136d7-710b-45d5-adc1-e806f6f01cb7,Outcall,Returns,Reverse Pickup Enquiry,,8af8a548-568f-4f8d-9548-d55f5914892f,,26/08/2023 21:34,27/08/2023 01:01,27-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ccc372b0-6941-404f-b275-9920e54dc08c,Inbound,Shopzilla Related,General Enquiry,,1f728aa1-a163-4cc7-a7c7-bbb3bfb327eb,,27/08/2023 01:07,27/08/2023 01:11,27-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9f346447-b48d-4d92-81e8-5a4eacb9110d,Inbound,Returns,Fraudulent User,,7cd03e5a-faff-4ab1-aa75-61654a91ea0e,,26/08/2023 23:52,27/08/2023 00:01,27-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
935b2caa-6e9e-461d-9da1-e0d704ff7db7,Inbound,Order Related,Installation/demo,,a551b3db-132a-4241-ad2a-8c02a194c001,,26/08/2023 23:57,27/08/2023 00:01,27-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
8cf5466a-f831-4ffb-af87-7fc4441e9e33,Inbound,Refund Related,Refund Enquiry,Very friendly conversation ??,071891a4-2607-4043-b441-83b1f1005632,,27/08/2023 00:08,27/08/2023 00:10,27-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
bfda47f7-1fb0-4a2e-b493-6f4cd1e541a6,Inbound,Returns,Reverse Pickup Enquiry,,386c921c-20b6-4a04-a7da-0d1ab06c2580,,26/08/2023 16:59,27/08/2023 00:19,27-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
99a509cd-ba0d-4995-bcdd-8704e1c5ddfe,Outcall,Payments related,Billing Related,,79a6c18e-cae5-433b-972e-e2b6d31f40e3,,26/08/2023 17:13,27/08/2023 00:28,27-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
d92d8aed-14d8-45e9-8ca2-414f4ddef3be,Inbound,Payments related,Online Payment Issues,good,dd8a4a91-c017-42c8-83cf-a40309d0f866,,27/08/2023 00:11,27/08/2023 01:51,27-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e61b3b54-6ec3-4b17-9984-e3e58b3f8eb4,Inbound,Order Related,Order status enquiry,,7066a9eb-57e0-4c52-9784-499b73497891,,27/08/2023 00:29,27/08/2023 00:31,27-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
e6cef52a-1d7b-4c0d-9ce1-b1631682351e,Outcall,Returns,Return request,,05a59c73-6a9f-48aa-897d-31ec215e1675,,26/08/2023 10:42,27/08/2023 01:26,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
4d57626d-1f46-4edc-85c6-9f47eafc7185,Inbound,Returns,Missing,,28eed0bd-406e-43de-8f38-d5bf030f6341,,27/08/2023 00:59,27/08/2023 00:59,27-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2ce8d593-5ec4-4b91-b00f-b2ee5a455e9b,Inbound,Returns,Return request,Nothing ,98466bc3-2805-4cb0-8036-d90fad74b084,21/08/2023 10:42,27/08/2023 00:50,27/08/2023 01:41,27-Aug-23,PITHORAGARH,LifeStyle,4409,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
bb6d920d-2025-4542-b7b4-e9e7e9092204,Inbound,Order Related,Customer Requested Modifications,Nice work thank u ?? ,d9648ce1-1716-4379-9217-b5dfab054db4,,27/08/2023 00:18,27/08/2023 00:21,27-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
915e5cdb-91e1-4b0a-b058-16f64182de99,Inbound,Returns,Reverse Pickup Enquiry,,9aaad79a-860d-46b1-9d88-8cc4a0c07af1,,26/08/2023 21:15,27/08/2023 01:16,27-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
d07932f4-7e9f-4fa8-9a98-8291e80afdfb,Inbound,Returns,Reverse Pickup Enquiry,Thank You mam??,3ce0187b-c30f-439e-9e64-6b74b82b3cfc,,27/08/2023 01:09,27/08/2023 01:11,27-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2171c859-99ba-417b-a683-ff4070217878,Inbound,Feedback,UnProfessional Behaviour,,13a61d6c-0234-4ea5-acde-91f2d8b1b504,,26/08/2023 21:26,27/08/2023 00:22,27-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
baaf6adc-a797-42c6-804c-82e85440878a,Outcall,Returns,Reverse Pickup Enquiry,,52986539-8c6e-4993-9d89-d34b77f516cd,,26/08/2023 17:35,27/08/2023 00:55,27-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
c06124e0-6f65-40a6-93e1-6046e04df3c8,Inbound,Shopzilla Related,General Enquiry,Good behaviour ,2bd37e1a-2e9e-49be-af0c-d0154f2b1d30,,27/08/2023 00:19,27/08/2023 00:20,27-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
79f012e5-c31a-4eb4-9a95-d356e3df2298,Outcall,Product Queries,Product Specific Information,,9a9dab57-0331-47df-9c49-ee9a05a016ed,,27/08/2023 00:57,27/08/2023 01:03,27-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
076b4188-d957-4b3a-9384-098375c70958,Inbound,Order Related,Installation/demo,,741fd811-fb18-4fea-82e1-b42acf222303,,27/08/2023 00:55,27/08/2023 01:01,27-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
1b372170-a15d-4314-a85a-127c452f7b8f,Outcall,Cancellation,Not Needed,Nice,d61f0cc6-129f-427a-883b-13a3eebead7b,,26/08/2023 18:40,27/08/2023 00:45,27-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d6f5d78e-a302-4631-acd8-d7d2ca41b985,Inbound,Product Queries,Product Specific Information,"My issue was related to banking, probably reach SBI to improve their service. Anyways good service Shopzilla.",7962af25-84b0-4c20-b8a7-27faf319bdbd,,27/08/2023 01:16,27/08/2023 01:17,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
c88e4381-6705-4ec7-87b0-919ab102e3fb,Inbound,Returns,Reverse Pickup Enquiry,nicc,81b28c82-e872-4d6a-9e8f-80012c428ad4,,27/08/2023 00:27,27/08/2023 00:32,27-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
8c411a5c-16b2-42c0-814c-b4d24afba50a,Inbound,Order Related,Delayed,She talk with good languageShe try to resolve my problem,b0e93628-24b9-45e6-b27a-aa9e60573cdd,,27/08/2023 01:14,27/08/2023 01:25,27-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
f5bb2dc1-cd1e-4f97-ac07-cc990f5e2bdb,Outcall,Order Related,Order status enquiry,Thanks,e0281651-5d17-40a1-86bf-75c08f747942,,27/08/2023 01:18,27/08/2023 01:38,27-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
354b1de0-9534-400c-8611-8eb70eed239e,Outcall,Order Related,Order status enquiry,,3f1eec2a-3368-459f-b422-4de1374de09e,,27/08/2023 00:35,27/08/2023 00:35,27-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
3a0c6991-58fa-42ef-84e9-6df2bace30ed,Inbound,Order Related,Installation/demo,,7e3b3bae-6127-4fb0-994c-007c2ee161d3,,27/08/2023 00:16,27/08/2023 00:17,27-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
053c74c0-169d-4c3e-849a-0d7fa2dce965,Inbound,Order Related,Order status enquiry,,a2c63d81-8b88-4929-a100-b82ab3260050,,27/08/2023 01:04,27/08/2023 01:07,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
80f5608a-f61f-4f59-84d1-79ce13f84494,Inbound,Order Related,Priority delivery,,839485c9-e89e-4a06-8fcc-ad2af76e3b56,,27/08/2023 00:01,27/08/2023 00:07,27-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
68b4fe89-85f2-4658-9396-04398093bcbc,Outcall,Returns,Return request,Very efficient and polite customer care executive. Best interaction helpful and understood my problem. Patient and resourceful. Professional and well spoken. eager to help and make quick resolution possible.,6637e493-bb7d-4329-a939-1156b60f5b16,23/08/2023 12:49,26/08/2023 23:37,27/08/2023 00:00,27-Aug-23,LUCKNOW,Electronics,999,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
db5c279b-12a3-435a-85a5-3a6e37e151fb,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,4bd4122f-d55d-44ce-98bb-0692246a0e9b,,27/08/2023 01:01,27/08/2023 01:03,27-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
651b9f24-539f-409b-915f-7aa446e682b2,Inbound,Cancellation,Not Needed,bad resuletion,3cf57457-98cf-440c-b1cf-8517393505c3,,27/08/2023 00:44,27/08/2023 00:56,27-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,1
501aa5bf-c6f4-483e-a620-4e8b4d619ab4,Email,App/website,Issues with Shopzilla App,So painful.,012a2c81-b2ac-4fbd-9546-f531ef9ade11,,26/08/2023 18:09,27/08/2023 00:59,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
7a0c4525-5d28-4569-957b-63dc4ce695eb,Inbound,Order Related,Priority delivery,Read my complaint ,5cf241eb-fabd-4b2e-8306-61de733e93ec,,27/08/2023 00:53,27/08/2023 01:38,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,2
8a105e8d-4c86-4553-8e1c-bc2f83ca2dc9,Inbound,Payments related,Payment related Queries,,b8a5dbfd-361e-421c-bd46-e944d36aeac7,,27/08/2023 00:28,27/08/2023 00:46,27-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d550d62d-680e-449a-94f8-d1b1a8c8c985,Inbound,Refund Related,Refund Enquiry,Thank you,a8a276db-93e8-44a2-811e-fd919528e736,,27/08/2023 00:49,27/08/2023 00:55,27-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
c08ebf01-03c9-440c-b4bb-ebeabc7cfdbc,Outcall,Order Related,Order status enquiry,,804ac4e2-4000-4c0b-bd24-22c890c98890,,26/08/2023 23:03,27/08/2023 01:46,27-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3fd81203-b3e9-4039-be9f-78e07f60dd33,Inbound,Order Related,Order status enquiry,Good I'm happy ,c357a706-064a-4944-adca-14868efaced5,,27/08/2023 00:34,27/08/2023 00:35,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7c45050f-1ed4-410a-86a6-b3070487dd02,Inbound,Returns,Return request,Pls do not sell fake products and loose your reputation..,3f0bd669-0770-4759-a175-f1d9e1ac266a,,26/08/2023 16:56,27/08/2023 00:20,27-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
49dd1011-5587-4863-b23e-7c962f8f1d8d,Inbound,Order Related,Customer Requested Modifications,,d3180380-2193-4a38-8ad9-2ea51b15a374,,27/08/2023 00:09,27/08/2023 00:11,27-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
316b66f9-764e-4fe7-af7c-6e84e3839ea2,Outcall,Order Related,Seller Cancelled Order,Nice ,392d6d5a-a81e-4344-83ed-e2dbed2effb4,,27/08/2023 00:09,27/08/2023 00:11,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
7646bcd1-3acd-47b2-8d56-c065968f866d,Inbound,Order Related,Order status enquiry,,a8e2ba67-bf7e-40d8-b737-cd5ddbe94c26,21/08/2023 10:36,27/08/2023 11:06,27/08/2023 12:33,27-Aug-23,KHARAR,Electronics,274,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
ecfc42b2-6599-4ac1-9b55-d701c94cb48e,Inbound,Order Related,Order status enquiry,Try to deliver the product on delivery date. if delievery delay due to any issue then mention it on Shopzilla app or via SMS and try do deliver on time.,,,27/08/2023 20:26,27/08/2023 20:27,27-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
46e6d10b-9e5b-42b7-befd-f57b603086d6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:14,27/08/2023 07:18,27-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
dee0bdca-cbb3-47cd-9cb7-76f4b07e94fc,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,27/08/2023 07:38,27/08/2023 07:38,27-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
3d9c3d51-a552-4b9a-9d1e-db962fcf838f,Inbound,Payments related,Payment related Queries,Two time payment regarding issue,,,27/08/2023 10:50,27/08/2023 18:14,27-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0ff2af80-6527-4d74-b325-1d646bd3cb23,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 12:28,27/08/2023 12:33,27-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,2
0b9af652-c369-4e30-9f97-6ec4744605f2,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 13:45,27/08/2023 19:56,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
c9d96189-af71-465d-967b-b0d40db21e85,Inbound,Order Related,Priority delivery,,,,27/08/2023 15:19,27/08/2023 17:51,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
adde654b-4bb4-40d1-bffb-cb5bad3a1f1b,Inbound,Returns,Reverse Pickup Enquiry,Customer exicutive very good but company policy helpfulness and product delivered poor quality and no return policy this product my order colour different so please solve my problem ,,,27/08/2023 19:57,27/08/2023 20:02,27-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
d0de1d3e-f63a-4e81-85fa-6ff2b87f8466,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:53,27/08/2023 20:41,27-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
43848f59-f7d1-4bb1-bd24-2ddf2e0b91ba,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:34,27/08/2023 08:48,27-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
c87f7e98-c1fa-455a-a65e-e52590cc4c6f,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,27/08/2023 11:01,27/08/2023 11:20,27-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
b187b63f-498c-4983-a165-ea212330731a,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:03,27/08/2023 21:03,27-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
c5f2b257-a895-4aec-ae6f-59fbdf107eae,Inbound,Returns,Missing,,,,27/08/2023 13:38,27/08/2023 14:52,27-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
4de8a4bd-46cd-4d42-8168-198798b27098,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 13:46,27/08/2023 13:49,27-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ee5f6b5a-09e6-467a-8d00-17d585a8c841,Outcall,Product Queries,Product Specific Information,Your showing fake offers You cheater ,,,27/08/2023 15:00,27/08/2023 15:11,27-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
5a8ac389-2a34-4226-8534-54d1bfbb2f66,Outcall,Returns,Reverse Pickup Enquiry,Return policy is delaying now a days,,,27/08/2023 16:30,27/08/2023 16:35,27-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
fe0a1c2a-f316-4347-8403-155652160969,Inbound,Returns,Return request,Good ,,,27/08/2023 16:54,27/08/2023 16:56,27-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
29ae5ae9-54f7-431c-bf4a-91eaad4b1d11,Inbound,Returns,Fraudulent User,Thank you ,,,27/08/2023 21:10,27/08/2023 21:12,27-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
de72c36e-155d-4881-812f-ab355385f1f9,Email,Returns,Reverse Pickup Enquiry,Fully satisfied with my order ,,,27/08/2023 23:28,28/08/2023 00:10,28-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
1cb15f8d-b4f3-4f17-9035-06b1dfeb6d9b,Inbound,Returns,Missing,,d3af745d-5f50-47d5-adf3-b8941345fc86,14/08/2023 20:37,27/08/2023 11:08,27/08/2023 11:09,27-Aug-23,INDRI,LifeStyle,729,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
9d0f51aa-cc34-45c1-859f-4017691b7e3f,Outcall,Cancellation,Not Needed,,,,27/08/2023 11:01,27/08/2023 11:24,27-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
5f1e92d1-699f-4b8f-8d96-7997e9fc2815,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 15:58,27/08/2023 16:09,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
b6edb2eb-6ff3-43e5-bf94-6b1299ce4641,Inbound,Returns,Return request,Please make policies better ,,,27/08/2023 08:17,27/08/2023 08:20,27-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a4035bef-8c9f-469a-a280-c89e3ae34324,Inbound,Returns,Service Centres Related,,,,27/08/2023 08:15,27/08/2023 08:18,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
220c1243-e53d-4453-9dbd-9a0c11ebad7a,Inbound,Cancellation,Not Needed,,,,27/08/2023 08:41,27/08/2023 10:51,27-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
e533452b-8c1a-43da-b3ce-a5199cb5db30,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:56,27/08/2023 10:03,27-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
4a3de11c-7edb-4267-ae86-cd1f9469e0c3,Inbound,Returns,Return request,,,,27/08/2023 10:35,27/08/2023 10:38,27-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
4f02f691-557d-47d2-b279-edb617fa067e,Inbound,Payments related,Payment related Queries,Pls solve issues instant ,,,27/08/2023 13:08,27/08/2023 13:29,27-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,4
869ccd03-dc3b-4073-95c8-ce7417bd487a,Inbound,Order Related,Delayed,Not adequate support ,78fddb14-6334-4d1c-9273-cb0ceb089365,08/11/2023 18:20,27/08/2023 17:48,27/08/2023 19:57,27-Aug-23,SAMBA,Home,292,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,2
52615196-cc71-4ed0-914c-cc7bea209454,Inbound,Order Related,Customer Requested Modifications,Very nice ,1a6190f6-7435-485c-ae47-e52c3c8143c3,22/08/2023 16:51,27/08/2023 17:29,27/08/2023 17:30,27-Aug-23,MOTIHARI,Books & General merchandise,305,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1b6a0e53-44c0-47a4-bd49-8b512123b98c,Inbound,Returns,Return request,,,,27/08/2023 13:46,27/08/2023 13:53,27-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
332d073c-c56c-4b5d-bb89-19f5378d9787,Inbound,Order Related,Order status enquiry,Nice your costomer care support ,,,27/08/2023 14:57,27/08/2023 14:59,27-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9fc35e95-758b-429c-8bc1-2b9753afe39c,Inbound,Product Queries,Product Specific Information,Please keep refund option in return time ,,,27/08/2023 09:52,27/08/2023 09:57,27-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,3
8ca6d415-573b-40f2-9e3f-8656344b112b,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 11:29,27/08/2023 11:32,27-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
663ecb5f-38e9-4751-9c5d-8cb0ed2c7062,Outcall,Order Related,Priority delivery,,,,27/08/2023 13:20,27/08/2023 13:23,27-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
489474a0-a97f-4b3b-9791-f5a554055349,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 16:53,27/08/2023 20:01,27-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
d01abeab-8086-417e-a62c-4cd73393699d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:12,27/08/2023 19:16,27-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
6ecae0cd-ab79-442b-9b2d-4c4abf5b06ba,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:09,27/08/2023 22:33,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
d85a2de5-9304-4eda-909f-1774f23d2d0b,Inbound,Returns,Return request,,0352c550-8161-4d95-8a75-069d09dd26b6,19/08/2023 21:11,27/08/2023 18:23,27/08/2023 18:24,27-Aug-23,HYDERABAD,Electronics,1299,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1b6c073c-70fe-4c4a-8706-2a8b40911acc,Inbound,Order Related,Priority delivery,Good communicator,0cfc2c6d-98dd-41b8-b4cf-17de2d6161f1,23/08/2023 00:41,27/08/2023 14:32,27/08/2023 14:58,27-Aug-23,CUTTACK,Home Appliences,1044,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4a334ea9-2ae5-4826-b651-9060b629df7e,Outcall,Order Related,Order status enquiry,,96df8fcb-67fb-4e05-bac7-cd8cb77cc3a5,22/08/2023 14:07,27/08/2023 14:40,27/08/2023 14:41,27-Aug-23,VARANASI,Furniture,10973,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
21ddac27-0de8-435a-af57-21e1998600a4,Email,Order Related,Delayed,,,,27/08/2023 11:31,27/08/2023 17:44,27-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
006a91ff-7fd7-4f3e-a2e8-6c2225ceded6,Inbound,Payments related,Online Payment Issues,,,,26/08/2023 15:49,27/08/2023 15:24,27-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
0d24d040-e5af-45e1-8f38-b8ee4ac4a767,Inbound,Returns,Reverse Pickup Enquiry,Thanks Shopzilla ,,,27/08/2023 07:56,27/08/2023 07:56,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6c62954f-9f05-4ae0-8140-04608300c86f,Inbound,Returns,Wrong,I'm happy ,,,27/08/2023 10:03,27/08/2023 10:06,27-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
73d4a3d4-440e-4527-8a25-a28915f3a099,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 10:56,27/08/2023 11:03,27-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
c9c68ec6-eeaf-4021-b6b7-44ff7e460d38,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 12:18,27/08/2023 13:08,27-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
a22666c0-3e2b-4f26-810e-683fd5e0a7a8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:11,27/08/2023 15:14,27-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
48809488-4be3-43ed-90cb-377586a46d82,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 15:46,27/08/2023 15:54,27-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
147f3452-fdf3-4018-8318-511146c91d7c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:19,27/08/2023 16:21,27-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
0ebb87e5-52a0-479a-9081-7b4eff86733c,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 16:31,27/08/2023 16:40,27-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
8195d449-1c77-462f-87bd-37268a861cc7,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla Need to improve order quality and policies.,,,27/08/2023 17:37,27/08/2023 19:26,27-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,3
a5067107-2ac1-49c4-ba22-227c429f2476,Outcall,Returns,Return request,Good ,,,27/08/2023 17:44,27/08/2023 17:55,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
50be9ca0-d3c3-4d95-aba3-96996bba8c0c,Outcall,Returns,Fraudulent User,,,,27/08/2023 19:46,27/08/2023 19:49,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0cd54bc1-f555-4e06-b7f4-41cb02de2def,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:18,27/08/2023 19:56,27-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,4
d9af1d46-0e68-4ae3-9015-4897c7f0f80a,Inbound,Returns,Return request,,,,27/08/2023 18:36,27/08/2023 18:37,27-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
6c5090eb-98ed-427d-8cb7-ba7d9abde0bb,Email,Order Related,Order status enquiry,,,,27/08/2023 18:51,27/08/2023 19:15,27-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,4
7c7acd83-cd9f-471f-8eec-bffd1063407c,Inbound,Cancellation,Not Needed,Hope to hear this customer executive again??,,,27/08/2023 19:30,27/08/2023 19:36,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
8e45a82c-76f9-4b96-8d62-fda36f66d2ac,Inbound,Order Related,Order status enquiry,The helping agent was very nice to customer.,,,27/08/2023 20:43,27/08/2023 20:44,27-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
ce643415-687d-4982-a7aa-b6be330f7e5a,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 20:33,27/08/2023 21:12,27-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,1
187226ec-63dc-4169-a9d0-b92503a6f470,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:43,27/08/2023 20:43,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
88e50bcb-aac1-403d-88a5-7abbc71ab2e4,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:43,27/08/2023 21:50,27-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
5650b7d4-75f0-4a8d-830e-de71946c08c9,Inbound,Returns,Reverse Pickup Enquiry,,8996377b-d575-49e8-824f-024a55192f40,27/07/2023 20:50,24/08/2023 06:16,27/08/2023 20:51,27-Aug-23,PUNE,LifeStyle,1039,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
4169eb1e-3dbb-4de7-bce8-14cb5863ee47,Inbound,Returns,Return request,Helpfull conversations,941b964f-c6a5-4104-a580-5dd2aa2f7df3,15/08/2023 09:39,27/08/2023 17:07,27/08/2023 17:09,27-Aug-23,AMRITSAR,Electronics,1299,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
4fe25023-6070-4637-870a-2579b115f3bf,Email,Returns,Return request,Very good ,43c69eea-29a3-449b-95c8-a7fc38eefecb,22/08/2023 20:00,27/08/2023 16:35,27/08/2023 22:39,27-Aug-23,HALDWANI,LifeStyle,1565,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
895c0268-a741-476c-8c89-feedab16c8ff,Inbound,Returns,Reverse Pickup Enquiry,Please do something on sellerfraudulent activities ,,,27/08/2023 07:56,27/08/2023 08:26,27-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
ee6dbcf0-5d46-4c1c-acfa-9a225a4e44a3,Inbound,Returns,Reverse Pickup Enquiry,4th time in this Year you guys gave me a chance to escalate the issue. Improve your services else shut the Business ams sit home. ,,,27/08/2023 09:24,27/08/2023 18:16,27-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
c0543df2-cc61-419f-8285-b118775a97d2,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 09:38,27/08/2023 09:49,27-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
cc0733b5-3e66-4ffc-8301-2303259f2256,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:22,27/08/2023 11:25,27-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
06fed545-cffe-4f70-a5d2-446fd4cbf509,Outcall,Returns,Reverse Pickup Enquiry,Excellent ,,,27/08/2023 11:49,27/08/2023 11:51,27-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
a76a9d06-a140-4294-bf9e-997329a8f317,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:54,27/08/2023 12:55,27-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
07485cb3-b8de-45d8-9384-e7bb02a527f4,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:58,27/08/2023 13:56,27-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
021a2829-6de1-4853-a03b-4707ab1d697a,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 13:10,27/08/2023 13:15,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
a6be30aa-e5f8-4dc0-9e2d-6a774696049c,Email,Refund Related,Refund Enquiry,,,,27/08/2023 13:50,27/08/2023 14:46,27-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
9aac2190-5245-4816-9269-61b705f88f7f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:45,27/08/2023 13:50,27-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,3
0ace666a-2bb6-40db-905c-b07c489bd1be,Inbound,Order Related,Seller Cancelled Order,Why my product is cancelled without my permission ,,,27/08/2023 13:47,27/08/2023 13:57,27-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0bce9729-6bea-4c7e-bfc8-616607e3f99a,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 15:29,27/08/2023 15:31,27-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
6e7d3728-c2e0-4242-a745-f17939c1764b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:46,27/08/2023 17:55,27-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,1
c4406840-8c81-45c0-a6be-7698e775d9a5,Inbound,Returns,Wrong,,,,27/08/2023 18:15,27/08/2023 18:35,27-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
08905d7f-db7b-434d-a71d-e6bb8f193119,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:20,27/08/2023 19:50,27-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
5fdf37f6-7b73-4040-83bb-7c1c22d9e7ce,Outcall,Order Related,Order status enquiry,Good ,,,27/08/2023 20:20,27/08/2023 20:25,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
e6cf7755-8224-49c7-b56b-ff6ae2e07fae,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 18:52,27/08/2023 18:58,27-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,4
31a2ffaa-518e-4c09-a7d8-bba79fa44351,Inbound,Order Related,Priority delivery,,,,27/08/2023 18:55,27/08/2023 19:01,27-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
48207da8-f1b0-430d-998e-2fea9bfa2065,Outcall,Order Related,Installation/demo,,,,27/08/2023 19:54,27/08/2023 20:37,27-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
dd7c492d-8d10-47cc-9e60-5436ee328344,Inbound,Order Related,Installation/demo,,,,27/08/2023 22:13,27/08/2023 22:16,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
5fd17d08-be6b-476f-8fec-f7b691042ec9,Inbound,Returns,Reverse Pickup Enquiry,,4e3feba8-469f-41cc-8de2-2e673c0618e0,28/07/2023 09:32,27/08/2023 12:39,27/08/2023 12:41,27-Aug-23,GAYA,Books & General merchandise,500,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
ea1595f3-d835-4d71-bd61-2bf470190b1a,Inbound,Returns,Fraudulent User,,,,26/08/2023 08:33,27/08/2023 09:13,27-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
6dcae3f3-c6c3-43f5-821b-368af57e57f2,Outcall,Returns,Missing,,,,27/08/2023 12:12,27/08/2023 12:18,27-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
9b1451d4-9986-4a88-b6b3-dceec792815a,Inbound,Returns,Fraudulent User,,,,27/08/2023 09:26,27/08/2023 09:36,27-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e05eb260-0483-4c8c-9120-9a25ea9cb424,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:08,27/08/2023 10:09,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8e458be6-f56d-4cc7-a323-17a27bcb5945,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:53,27/08/2023 10:55,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4f5e9046-c43f-41e8-bab5-49c9bbe2dc10,Inbound,Returns,Wrong,,,,27/08/2023 11:12,27/08/2023 11:30,27-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
409f5afa-9867-4dd6-b6e8-a12c010ccdda,Inbound,Returns,Reverse Pickup Enquiry,Gald to talk to you ,,,27/08/2023 12:16,27/08/2023 12:19,27-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
5df25b70-541c-4211-9961-e3937248ea36,Outcall,Returns,Return request,Defective ,,,27/08/2023 15:57,27/08/2023 16:01,27-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
7be3862e-a141-4cce-8b30-f3a303d24a6b,Inbound,Returns,Technician Visit,,,,27/08/2023 13:58,27/08/2023 16:02,27-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
974cd6e8-6ec2-4342-b10e-362202ee89da,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:10,27/08/2023 17:12,27-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
e403a26d-e9d9-4f87-97be-5fd99217aa9c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:48,27/08/2023 17:53,27-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
bf0c9c7c-856e-458b-b0f1-e0ddc429ddd5,Inbound,Payments related,Payment related Queries,Reduce time of process ,,,27/08/2023 19:15,27/08/2023 19:21,27-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,1
01c01bd7-04d0-4817-867a-c07a51643f72,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:39,27/08/2023 19:44,27-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
fedd6f57-c006-4d13-8c6a-3b962d37aa91,Inbound,Order Related,Installation/demo,,,,27/08/2023 21:22,27/08/2023 21:27,27-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
476c9aa9-ecdb-4ff8-b5a7-527e758ae5a2,Inbound,Returns,Reverse Pickup Enquiry,,c3431846-a659-49db-b008-5854d0e8d283,08/09/2023 00:14,27/08/2023 16:37,27/08/2023 16:49,27-Aug-23,RANCHI,Electronics,799,,Bonnie Jimenez,Logan Lee,Emily Chen,61-90,Evening,5
74234c49-6085-4f93-b437-4fe60bfb4488,Inbound,Payments related,Online Payment Issues,I'm unhappy to say u bcoz that day I'm order a product item but my amount will be deducted my order is cancelled why this issue in that day I don't know I hope you will refund my amount soon ,95a81b28-54ca-4df1-a15e-3e35270e1764,,27/08/2023 14:27,27/08/2023 14:31,27-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ba531fd8-cd26-42a4-b027-c95abc75a63d,Inbound,Returns,Reverse Pickup Enquiry,,f5a7d097-15d8-4026-92e4-c2bc36c959b5,18/08/2023 11:11,27/08/2023 13:50,27/08/2023 14:27,27-Aug-23,SHIMOGA,Books & General merchandise,387,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,4
134bec93-af20-4010-960c-a3bb78bc1513,Inbound,Order Related,Order status enquiry,,,,26/08/2023 09:17,27/08/2023 16:50,27-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,4
f3ab22f6-f32d-44df-860b-0a53f51b448c,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 18:53,27/08/2023 15:16,27-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
bb653caa-e48d-4e24-ac2b-9a8b66b9c45a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:53,27/08/2023 10:58,27-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
a84cb6f3-80bf-4166-b14f-6ef574a84998,Inbound,Order Related,General Enquiry,,,,27/08/2023 15:18,27/08/2023 15:19,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
29fbb548-8c8c-47da-8ac9-6369eb12cee9,Inbound,Shopzilla Related,Shopzila Premium Related,Love you Shopzilla ,,,27/08/2023 18:58,27/08/2023 19:00,27-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
71da50f8-42a2-4679-97c6-ce7a5c54ee24,Inbound,Order Related,Installation/demo,Good customer support,,,27/08/2023 21:18,27/08/2023 21:20,27-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
272b1cb8-e9ce-4d83-9dee-55db1982eecc,Inbound,Product Queries,Product Specific Information,Issu not resolved ,,,27/08/2023 21:55,27/08/2023 22:04,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
cae801e7-c957-4fc2-aedb-b28bc8cfaa0b,Inbound,Order Related,Delayed,,d619242c-ed71-4db9-ad91-7566f6bec172,17/08/2023 02:01,27/08/2023 12:56,27/08/2023 13:13,27-Aug-23,BANGALORE,Home,999,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
99a3544d-0b0c-4a36-8a75-11c03d29c51e,Inbound,Returns,Reverse Pickup Enquiry,,7aaad1e3-8739-46b0-88c1-371f55d570a8,08/10/2023 16:31,27/08/2023 16:07,27/08/2023 16:08,27-Aug-23,JAIPUR,LifeStyle,778,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
c80b971b-dfd1-4cd3-b76e-7a10ba411fee,Inbound,Order Related,Order status enquiry,,,,26/08/2023 15:36,27/08/2023 17:01,27-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d24300b1-238f-49fe-93d4-3ffc748061d8,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:13,27/08/2023 13:22,27-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
ae9f4bfd-4bf4-449e-bc42-372a4aeec78f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:44,27/08/2023 07:46,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
2a09cdca-5c8c-4c5e-a0b9-038022cabc9e,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 08:36,27/08/2023 08:43,27-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,2
e2ec872f-9b01-4540-ab3f-9d4aa249a7dc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:38,27/08/2023 08:40,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
fd2563b8-8f58-4a18-af65-081a685d1f59,Inbound,Order Related,Installation/demo,,,,27/08/2023 10:04,27/08/2023 10:31,27-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
767c0a2b-add2-45ed-aeb4-8c1bb8700095,Inbound,Returns,Reverse Pickup Enquiry,5555555hu,,,27/08/2023 14:35,27/08/2023 14:43,27-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
aa47b480-fca0-4c61-817a-79ce68d745b3,Inbound,Returns,Reverse Pickup Enquiry,Happy ,,,27/08/2023 14:48,27/08/2023 14:50,27-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
bffd4568-3788-4874-87f0-dd7e0e6f05fa,Inbound,Returns,Return request,,,,27/08/2023 17:54,27/08/2023 17:56,27-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
6977129a-7927-4a41-9fce-313ec705d0c0,Inbound,Returns,Return request,Customer support very decent ,,,27/08/2023 18:53,27/08/2023 18:54,27-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3065bebf-583a-4691-b446-5f7717d50eb1,Outcall,Order Related,Customer Requested Modifications,,,,27/08/2023 22:04,27/08/2023 22:05,27-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
e572da45-4c9c-4640-98ba-2943bff6510c,Inbound,Order Related,Priority delivery,,556d02c1-8bd0-4597-8fc5-2d40c95425ff,08/07/2023 21:41,27/08/2023 21:14,27/08/2023 21:20,27-Aug-23,KOLKATA,Books & General merchandise,7358,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
89efadcf-b6f4-418f-90d6-063d9681d682,Outcall,Product Queries,Product Specific Information,Not support Shopzilla customer care i hope all customer face this issue,,,23/08/2023 17:43,27/08/2023 13:35,27-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
9393ac35-4869-45ba-9536-933894122db8,Outcall,Returns,Wrong,,844c94f1-5436-4129-abd6-fae036b77947,08/06/2023 19:03,27/08/2023 16:58,27/08/2023 17:00,27-Aug-23,AURANGABAD,LifeStyle,944,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
ff6068d0-6388-42ba-a6ae-034122783700,Inbound,Returns,Reverse Pickup Enquiry,,86a3617f-458f-4fb5-8f34-176316387c3b,17/08/2023 07:58,27/08/2023 14:50,27/08/2023 14:50,27-Aug-23,SHAJAPUR,Electronics,850,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
1d3c1fae-48f9-4eed-88c6-d3cc96175328,Outcall,Cancellation,Not Needed,,,,27/08/2023 07:39,27/08/2023 07:40,27-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
0711ec41-a204-4e15-b7f7-f29cea2a4342,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 17:09,27/08/2023 17:10,27-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
2de2738c-9283-4d4d-bf1e-1f6f6b654be9,Inbound,Payments related,Payment related Queries,Very nice ,,,27/08/2023 12:35,27/08/2023 13:11,27-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
48802d0c-5eb3-441b-80f1-e9d3ccd8ce3e,Outcall,Returns,Return request,,,,27/08/2023 14:01,27/08/2023 14:15,27-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
5830b42a-75a8-4c2d-a617-4834caf4c84f,Inbound,Returns,Return request,,,,27/08/2023 14:17,27/08/2023 14:19,27-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,3
29905052-b018-4ad3-b94a-d294ba4a0cc0,Inbound,Returns,Wrong,,,,27/08/2023 15:23,27/08/2023 15:25,27-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
19fdfa26-fe38-4bb4-800d-64b9eadfdf5b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:29,27/08/2023 15:30,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
0bfd9704-1b43-44f9-84bb-fbfcc3aac4f7,Inbound,Order Related,Delayed,Thanks sir,,,27/08/2023 18:59,27/08/2023 19:01,27-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
09d1eeff-265e-4d1e-be31-971d594edb5f,Inbound,Returns,Missing,,,,27/08/2023 19:16,27/08/2023 19:20,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6b39436c-7da8-4529-8f90-dc7484a0a3ef,Inbound,Returns,Service Centres Related,Never buy anything from this site ...hamesha warranty kel liye ghumnate hai ...disgusting service...not refer anyone tu buy from ur site,6f7c8c1a-16bb-48f6-a2d1-7fe72a74a2e1,08/02/2023 16:29,27/08/2023 10:40,27/08/2023 18:20,27-Aug-23,NAVI MUMBAI,Home,3528,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
3ec45da1-ebf4-475a-85b3-1d46d28aef19,Inbound,Feedback,UnProfessional Behaviour,Everytime raising new complaint but not solving it ,e87a8f90-a5ff-483d-8420-bbefe275fab6,08/01/2023 20:02,26/08/2023 19:21,27/08/2023 18:43,27-Aug-23,NEW DELHI,Books & General merchandise,151,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
81c3fd9a-cbf3-4d8d-b01d-6721517b8ceb,Inbound,Payments related,Payment related Queries,,,,27/08/2023 06:28,27/08/2023 06:32,27-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
d9522a60-ebfb-4de5-96ab-a26963a609e1,Inbound,Payments related,Payment related Queries,It's really good service thanks for supporting ??.,,,27/08/2023 07:51,27/08/2023 08:29,27-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0618ad27-2c7a-43b7-b1c6-e871734f7677,Inbound,Returns,Wrong,.,,,27/08/2023 09:08,27/08/2023 09:12,27-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,3
ef37dcb9-b393-4991-87cf-08be98bb67ec,Inbound,Payments related,Wallet related,Good ,,,27/08/2023 09:38,27/08/2023 12:07,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
60c6e561-3449-4f3c-b316-b596477d9826,Inbound,Returns,Return request,,,,27/08/2023 12:38,27/08/2023 13:24,27-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
175334f1-6fd1-4a99-8eca-e7157e88d329,Inbound,Order Related,Installation/demo,,,,27/08/2023 12:42,27/08/2023 12:45,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
9219bd7d-c6f2-45d2-91e1-8c0dea92f0eb,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 13:26,27/08/2023 13:32,27-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
d8a0d014-e579-45fe-acdc-e0e02ae26843,Email,Shopzilla Related,General Enquiry,Give Information about pay later policy about cancellation ,,,27/08/2023 13:35,27/08/2023 18:17,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
126434c7-35df-439c-95ab-a4c7cce72b5c,Inbound,Returns,Fraudulent User,,,,27/08/2023 14:18,27/08/2023 14:20,27-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
f64e706f-9520-496c-bd2e-b24fdd7683f6,Inbound,Order Related,Order status enquiry,5,,,27/08/2023 16:19,27/08/2023 16:20,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
15a221a3-5454-48c0-a7b0-96b2cea17318,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 16:28,27/08/2023 16:34,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
c1b97212-4b13-45e5-8351-0d5edf52258c,Outcall,Shopzilla Related,General Enquiry,Super coin claim not showing confirmation,,,27/08/2023 18:57,27/08/2023 19:01,27-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
19ade008-e7c0-4fa4-8eb5-ab443f22fd28,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 19:30,27/08/2023 19:33,27-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
544f5aa3-8d20-4824-b3f7-7ec25721db8d,Inbound,Order Related,Delayed,Delivery partner is not making any call before delivery very pathetic service Shopzilla ,,,27/08/2023 19:33,27/08/2023 19:47,27-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,3
8b113e6a-7c21-44bc-9f52-54f0361b8a79,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 19:39,27/08/2023 19:41,27-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3108233c-a733-4f5b-9b67-9860e6baaa9d,Inbound,Returns,Service Centres Related,,,,27/08/2023 20:00,27/08/2023 20:07,27-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
52654a9c-3e4b-41bc-8d4b-f6f1a503bbcc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:04,27/08/2023 22:09,27-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
bb0b0c79-b5dc-4339-9533-fde65bf23fc9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:20,27/08/2023 22:41,27-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
d9ccb55e-7198-4100-888b-df23bccdba55,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 23:35,27/08/2023 23:38,27-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
d1063686-31db-4bdd-817e-16414845642d,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 23:41,27/08/2023 23:45,27-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
74354d13-c635-4975-9f7b-a7f5f8d09873,Email,Returns,Reverse Pickup Enquiry,I have had the worst experience with Shopzilla,,,27/08/2023 12:47,27/08/2023 13:14,27-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
0f1f6099-69d0-4fa3-8046-391b68a95818,Inbound,Returns,Return request,,,,27/08/2023 09:01,27/08/2023 09:04,27-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
03da6d8d-0415-427a-b981-47af1db778c3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:06,27/08/2023 13:09,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
e65d679e-0074-4c12-a25c-023f3b4ac9d3,Inbound,Order Related,Order status enquiry,Good person ,,,27/08/2023 14:23,27/08/2023 14:27,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
5a37b81c-dc6b-441f-941f-9c802869c4f7,Inbound,Returns,Missing,,,,27/08/2023 21:35,27/08/2023 23:50,27-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
9a0cee9b-7934-48b3-b778-7889c4b47dd0,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:05,27/08/2023 20:06,27-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,4
f568d03e-4499-4f9d-a2ff-b948ac08b9d6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:20,27/08/2023 17:26,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
90fbedbc-2306-4793-a553-ede742be32a6,Inbound,Product Queries,Product Specific Information,Please cancel matter pass order. No delivery and no cancellation? This is fraud,,,27/08/2023 19:18,27/08/2023 19:20,27-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
fc30ef5f-d1e7-4688-951d-e46c4890c714,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,27/08/2023 19:57,27/08/2023 19:59,27-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
526477b1-655b-47ed-8b9b-1a812ac2a3f8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:14,27/08/2023 23:28,27-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
ce2ad1e7-0caa-485a-9956-3684684d5d37,Outcall,Returns,Reverse Pickup Enquiry,,,,28/08/2023 00:25,28/08/2023 00:33,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,4
0e366320-7021-467b-ae81-aabf9dfd091a,Inbound,Order Related,Delayed,,51a7562e-27a6-450c-99be-f0c08abc1e75,19/08/2023 13:28,26/08/2023 13:15,27/08/2023 10:58,27-Aug-23,NEW DELHI,Books & General merchandise,210,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,1
f8149e3c-c34a-489c-b284-bf7dc971265f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:58,27/08/2023 16:58,27-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
727adf44-cea5-44ef-a52b-3ef5c26a9a27,Inbound,Refund Related,Refund Related Issues,,,,26/08/2023 16:22,27/08/2023 08:52,27-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
a4340da2-d22b-4f5f-8bc5-76cdee75af98,Inbound,Returns,Fraudulent User,,,,26/08/2023 23:03,27/08/2023 13:48,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
3ba3bd2a-cd44-414d-a6ca-5162a03cec96,Inbound,Returns,Reverse Pickup Enquiry,Badiya hai ,,,27/08/2023 06:52,27/08/2023 06:56,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
22986616-00d8-4a3e-993e-d1a350827295,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:36,27/08/2023 09:47,27-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
b54129e3-c789-470f-a25b-17da220cfe22,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:06,27/08/2023 19:06,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
9a46e40c-a278-45bb-be3c-d3e99e21aaa0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:32,27/08/2023 19:35,27-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
faa9367b-f197-41f9-8f60-33f34bd5ff8e,Outcall,Returns,Return request,Nice ,,,27/08/2023 22:21,27/08/2023 22:25,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
c6942c66-4827-4166-a4f7-b030a37129aa,Outcall,Offers & Cashback,Other Cashback,,24e09848-f3dc-4a56-9904-9119873106aa,08/10/2023 13:38,25/08/2023 00:04,27/08/2023 13:02,27-Aug-23,SILIGURI,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
0ca9e95b-6395-4af4-a2f8-ffbfde733065,Inbound,Order Related,Delayed,,,,27/08/2023 16:13,27/08/2023 16:16,27-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
81f40811-684e-446a-b5aa-becab01ea51b,Inbound,Order Related,Delayed,Shopzilla services is very very poor ,,,27/08/2023 16:10,27/08/2023 16:11,27-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
ddad5c32-2ebd-43e8-9bfb-8aeb3474de29,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:01,27/08/2023 08:02,27-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
0f3d5d91-5dd1-42ac-968a-c0aaf02f21e8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:53,27/08/2023 09:01,27-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
876161b6-94da-419f-b7a0-eaff203d6f38,Inbound,Order Related,Order status enquiry,Good talk ??,,,27/08/2023 09:53,27/08/2023 09:54,27-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
492d09ed-d671-422f-a3de-2f93ed51deaa,Inbound,Returns,Fraudulent User,,,,27/08/2023 10:58,27/08/2023 13:21,27-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
f7fa1065-75ef-46b0-9298-d09dfa638ded,Inbound,Returns,Return request,,,,27/08/2023 14:28,27/08/2023 17:22,27-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
67aae599-22f5-444d-aee6-841ebfcadd9b,Inbound,Feedback,UnProfessional Behaviour,Good ,,,27/08/2023 15:01,27/08/2023 17:17,27-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,4
6c51b2d4-d1e6-4627-be56-48a1e3f7d210,Inbound,Returns,Damaged,,,,27/08/2023 16:35,27/08/2023 16:37,27-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
4e6646de-0ccd-41ae-b792-6edc263b5005,Inbound,Returns,Return request,,,,27/08/2023 17:42,27/08/2023 19:14,27-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ed439368-917e-48f7-ac10-b24f2cd15b5e,Inbound,Returns,Reverse Pickup Enquiry,Bahut achha,,,27/08/2023 19:55,27/08/2023 19:57,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
31b84b57-9bf9-4286-b4b1-a02ac460d1b1,Inbound,Order Related,Priority delivery,helpful Thanks ,,,27/08/2023 20:45,27/08/2023 20:45,27-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4f94c55c-6286-4f58-84c2-9fe26fccfc08,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 21:32,27/08/2023 21:35,27-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6b8e5592-8fc0-4624-a06f-64b41532da73,Inbound,Returns,Reverse Pickup Enquiry,Good work,,,27/08/2023 21:31,27/08/2023 21:33,27-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
2432ee3c-4624-4d1d-a11b-203f32a3a371,Outcall,Cancellation,Not Needed,,77ee3059-c569-4a2f-8116-d5ff41f6c9fb,22/08/2023 00:05,27/08/2023 11:30,27/08/2023 11:30,27-Aug-23,BUDAUN,Electronics,2149,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
6b093f03-ff0f-4cea-bb18-baac7abf22a5,Inbound,Returns,Missing,Nice,d7abb0d6-bba4-4252-a4fa-c9e98c9e3cb2,16/08/2023 00:37,25/08/2023 18:26,27/08/2023 08:39,27-Aug-23,SONBHADRA,Affiliates,124,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,4
c22830b1-5f83-4670-bc29-ad0146cbd2f8,Inbound,Order Related,Priority delivery,,fd85c5f1-e58a-4bac-8b56-8859aa36d0b9,23/08/2023 22:39,26/08/2023 21:13,27/08/2023 05:20,27-Aug-23,AMALNER,Home Appliences,12990,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
ae25430f-e9c8-4114-9643-734d3e03c6f0,Inbound,Returns,Reverse Pickup Enquiry,,2b829d46-7b15-46ff-afee-833317c16cab,23/08/2023 14:39,27/08/2023 19:54,27/08/2023 21:22,27-Aug-23,GUNTUR,Books & General merchandise,515,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
c35a86cf-7d45-4091-9401-d0f0d4e24122,Inbound,Refund Related,Refund Enquiry,Please give my refund amount to upi link account ,,,26/08/2023 20:53,27/08/2023 12:04,27-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,1
c74a9740-7b1c-4d48-b80f-569aa1970f64,Outcall,Order Related,Customer Requested Modifications,,,,27/08/2023 09:33,27/08/2023 09:44,27-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
8bcc46a6-aae3-4b65-9d44-f3bac33f7145,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 14:31,27/08/2023 14:41,27-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
bc7dbbab-0402-4787-8e49-cc2f86f93648,Email,Returns,Exchange / Replacement,,,,27/08/2023 16:34,27/08/2023 22:00,27-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eff68d5b-695e-4135-ab7c-7da315d37d01,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 16:00,27/08/2023 16:02,27-Aug-23,,,,,Mark Pollard,Noah Patel,Emily Chen,>90,Split,5
ea0b5f8f-728c-4904-abd4-7b1051c6e2c6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:09,27/08/2023 19:10,27-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
89669827-daf5-4187-93dc-9e037c2472d3,Inbound,Shopzilla Related,General Enquiry,Superb interaction...,,,27/08/2023 19:43,27/08/2023 19:47,27-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
9d290554-bf81-4c01-9e74-7e736f9a4681,Outcall,Refund Related,Refund Enquiry,,,,27/08/2023 21:24,27/08/2023 21:26,27-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
51b9e051-6b0c-47ee-8116-1322e249f2e7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:41,27/08/2023 21:49,27-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
c03d1115-b78b-4832-923f-5eb7ebd50c01,Inbound,Order Related,Delayed,,,,27/08/2023 21:51,27/08/2023 22:32,27-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
a5c2691d-455e-4422-a680-e6a4d94b359f,Outcall,Returns,Return request,no comments.,,,27/08/2023 22:55,27/08/2023 22:58,27-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
678938a5-e680-4efa-9cda-cda999595713,Inbound,Refund Related,Refund Related Issues,,c7c022ac-29ca-4a61-be70-8a5925f4bc55,08/12/2023 20:33,27/08/2023 08:02,27/08/2023 08:04,27-Aug-23,CUTTACK,LifeStyle,260,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5253c50b-0a12-4ee4-9ac4-5dbeeb359391,Email,Returns,Wrong,,fe7c631b-86f5-4a53-9f96-8edd839a7268,13/08/2023 08:27,27/08/2023 11:47,27/08/2023 11:56,27-Aug-23,UDAIPUR,LifeStyle,3184,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
41234ef6-15d2-4639-b4dd-36c9a2c28592,Inbound,Order Related,Installation/demo,Wrost experience of using e commerce website ever. ,,,27/08/2023 10:26,27/08/2023 16:53,27-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
8799eed9-1329-4619-afe6-8062072756a3,Inbound,Returns,Return request,???????,,,27/08/2023 07:57,27/08/2023 10:29,27-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
80f2db21-656c-43df-9e7c-973b4151b51f,Inbound,Order Related,Invoice request,No suggestions. Waiting for the product iPhone 14 plus. Will only be able to give suggestions post delivery.,,,27/08/2023 08:51,27/08/2023 08:55,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6dc6a1fe-0efb-49d4-85c3-922a9f96a547,Inbound,Returns,Reverse Pickup Enquiry,Am angry with your service Shopzilla ,,,27/08/2023 10:08,27/08/2023 12:07,27-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
abeb31b1-b323-4691-ad30-b2ba511161e7,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:09,27/08/2023 15:34,27-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a5ee1545-b336-4e15-baa1-0f97b3964b2d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 12:34,27/08/2023 12:47,27-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
5ed2610b-8392-4fc2-97ce-9422e4921dc6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:39,27/08/2023 19:45,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
6b9d6ac6-9d41-471b-854e-062a93b5cdeb,Outcall,Returns,Wrong,EXCELLENT ,,,27/08/2023 16:19,27/08/2023 16:28,27-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
fa20ecc3-a7c2-4390-b82f-28f5ab1d63b6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:24,27/08/2023 17:24,27-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
3378d35e-9bb8-44dd-9b1e-acc6eb4dc2ec,Inbound,Order Related,Customer Requested Modifications,Good,,,27/08/2023 20:37,27/08/2023 20:41,27-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
e177d714-389e-465b-ade9-17182b11410e,Outcall,Returns,Reverse Pickup Enquiry,,f6ba31c9-82e7-4bf1-ad62-0a0c9fe33195,08/06/2023 21:32,27/08/2023 21:49,27/08/2023 21:53,27-Aug-23,GHAZIABAD,LifeStyle,589,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
d092e67c-2f9b-4b5d-af99-624a5477f684,Inbound,Returns,Reverse Pickup Enquiry,,a08aee9d-4ae4-4de6-924c-4020f636c3db,13/08/2023 17:19,27/08/2023 10:41,27/08/2023 11:48,27-Aug-23,KATHUA,Home Appliences,1399,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
a496b817-dfb5-451a-88a1-f4d55c1c0373,Inbound,Returns,Reverse Pickup Enquiry,,118e6d84-5e23-47f4-ab61-9727d5162de5,08/11/2023 22:44,27/08/2023 10:00,27/08/2023 10:02,27-Aug-23,WEST DINAJPUR,Home,351,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
d6936534-f279-43fe-8501-967b2e5b4e21,Outcall,Refund Related,Refund Related Issues,,,,26/08/2023 01:48,27/08/2023 22:42,27-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
81c4ab88-df45-4cea-bfc1-4039107bf558,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:35,27/08/2023 07:58,27-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
790e31d8-5599-41f6-b886-32d693e6832c,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 09:02,27/08/2023 09:02,27-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
d0a1138c-1e1e-4844-8d3d-a0175c4c2d0f,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 09:16,27/08/2023 09:22,27-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
f1d17a57-2e2d-480b-acf6-5744a332b63d,Inbound,Returns,Missing,I glade to customer care ,,,27/08/2023 10:21,27/08/2023 10:27,27-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
913503dd-5503-4e44-953d-135c07b4f196,Inbound,Shopzilla Related,General Enquiry,Good ,,,27/08/2023 10:42,27/08/2023 10:49,27-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
8b6d544b-57f8-4c93-a1aa-746005f496bf,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:02,27/08/2023 14:02,27-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
6fd42dc5-ee36-425b-a605-e41e60f7b33b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:16,27/08/2023 14:18,27-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
24071b11-4ddc-4ea2-bb4b-e908ad609641,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:23,27/08/2023 15:27,27-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3218c43a-1a72-4c42-a6d5-451a7807de4e,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 16:12,27/08/2023 16:13,27-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
46ccc5bd-6317-41c3-8654-514d4e03defb,Inbound,Returns,Return request,,,,27/08/2023 17:01,27/08/2023 17:10,27-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
bf98b23f-b19f-4c1e-8b60-017d6cf0694c,Inbound,Shopzilla Related,Other Account Related Issues,Good job,,,27/08/2023 17:51,27/08/2023 17:59,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
ed29970f-7e92-490a-aff1-abd3b6d9cb4c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:31,27/08/2023 19:33,27-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
9dac1d35-38de-4406-bc1c-62116ec35e48,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 21:50,27/08/2023 21:54,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8d153b64-14ef-46ed-a298-56b1d53c96be,Inbound,Returns,Reverse Pickup Enquiry,Good service,eee09b48-c426-4581-afe6-1528c5b5a62f,17/08/2023 20:29,25/08/2023 18:19,27/08/2023 14:21,27-Aug-23,MUZAFFARPUR,Books & General merchandise,349,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c6a9fe8d-9d2b-403b-af37-e276da2bc7f7,Outcall,Returns,Missing,,,,26/08/2023 15:34,27/08/2023 16:27,27-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
41b61b3e-c407-408f-9e03-5da8fd705399,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 02:33,27/08/2023 03:02,27-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
b4e1ed82-2989-49b5-a1e5-6bdd63f1b7bc,Inbound,Order Related,Installation/demo,,,,27/08/2023 10:17,27/08/2023 10:24,27-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a56254a3-cc7d-458e-92db-aa3fac094700,Inbound,Order Related,Priority delivery,,,,27/08/2023 17:07,27/08/2023 17:12,27-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
9cc6e94e-d808-44eb-9675-e3a161116f29,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:04,27/08/2023 17:17,27-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
a1746226-8cdd-4344-9525-a9dbe26a1d3b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:48,27/08/2023 21:51,27-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,1
bba8e5a9-e640-4ad1-a000-c123bdffe86a,Inbound,Returns,Reverse Pickup Enquiry,I am fully satisfied with Shopzilla ,,,27/08/2023 19:11,27/08/2023 19:14,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
9d5e4c6f-da21-4e7d-b217-29ce95391800,Inbound,Order Related,Priority delivery,Although he did not pitch the CSAT but still his resolution was up to the mark and laudable. My resolution was as expected. ,,,27/08/2023 23:19,27/08/2023 23:20,27-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
881183d9-4481-45aa-97ed-bc9da7dcb2c0,Inbound,Returns,Fraudulent User,,2b73d805-c20c-4ba9-a34e-f2d59ad13955,08/09/2023 09:36,24/08/2023 15:12,27/08/2023 16:47,27-Aug-23,KANPUR,Home Appliences,17259,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
70cb0c0c-cd0c-44bb-ac2f-86c09ef27008,Inbound,Returns,Reverse Pickup Enquiry,,fc31054a-250c-4c6b-bfec-2ec95dc32bf0,08/11/2023 08:20,27/08/2023 10:58,27/08/2023 11:12,27-Aug-23,CHHATARPUR,Electronics,15499,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b21fa1ea-9cf3-44e2-9766-0607ca7e32cf,Inbound,Returns,Reverse Pickup Enquiry,Good,91893c09-3486-4218-8504-66aa5d38148d,19/08/2023 23:37,27/08/2023 14:35,27/08/2023 20:29,27-Aug-23,NANDED,Affiliates,161,,David Smith,Nathan Patel,John Smith,>90,Split,5
e5b5b63b-c1ec-480c-969b-3e79a3101307,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 00:53,27/08/2023 10:19,27-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
bde5faca-2e83-4032-91d9-7f2d417dd418,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 12:16,27/08/2023 12:30,27-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
c87e1219-8cc3-43ac-b92f-b8d2c705a8db,Inbound,Order Related,Order status enquiry,,,,27/08/2023 12:45,27/08/2023 12:51,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
e2dfc721-dc9a-43eb-ade4-2918bfb64034,Inbound,Order Related,Installation/demo,,,,27/08/2023 14:07,27/08/2023 14:21,27-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,4
3d9dd361-c9e6-4ee0-accb-8e3cf721ad25,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 15:14,27/08/2023 15:17,27-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7f0e4865-62d1-4abe-a4d8-47ee49bde66d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:36,27/08/2023 19:23,27-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
787013f6-2704-4f23-9156-a89aa6169113,Inbound,Returns,Return request,,,,27/08/2023 16:51,27/08/2023 16:52,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
374e71d7-161c-48eb-854f-eb69bf581176,Inbound,Returns,Reverse Pickup Enquiry,Mujhe ye return krna hai ,,,27/08/2023 17:21,27/08/2023 17:23,27-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,3
7dcbeb97-827b-4983-ab9b-d671daa250a0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:15,27/08/2023 18:33,27-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
34086662-ffc1-45b9-a774-0309fa1c0adb,Outcall,Order Related,Installation/demo,,,,27/08/2023 21:53,27/08/2023 21:54,27-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
e24b992d-1e93-4380-8532-dd0788f624c4,Inbound,Returns,Wrong,,,,27/08/2023 22:33,27/08/2023 22:41,27-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
b1c1e2ed-0ca3-4611-93f3-6f85d3e0baed,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:25,28/08/2023 01:21,28-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a2ee315e-5fcf-4014-8a19-fe6df8e1cf56,Inbound,Returns,Reverse Pickup Enquiry,Thanks,17afdd6d-586a-416a-a805-97b8dde08cec,22/08/2023 13:49,27/08/2023 07:48,27/08/2023 08:00,27-Aug-23,BHABUA,Books & General merchandise,399,,Jessica Jones,William Park,John Smith,31-60,Morning,5
796aaeb1-751a-4a40-a54c-d9d3a2509b20,Inbound,Returns,Wrong,,4cacb1ed-7e26-4763-a7a1-e4ae999e1ecc,13/08/2023 20:48,27/08/2023 12:27,27/08/2023 13:00,27-Aug-23,GANGARAMPUR,Home Appliences,23990,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
63d0dea8-692f-494a-b3f9-4712f2b87ff2,Inbound,Order Related,Priority delivery,,,,27/08/2023 14:30,27/08/2023 14:32,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
db131ad7-f553-4fb7-a0bb-1273bab9ccaf,Inbound,Order Related,Installation/demo,,,,27/08/2023 09:27,27/08/2023 09:30,27-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
5af47ffd-9cd0-404a-b1d3-e4d6c58dfaac,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:30,27/08/2023 10:37,27-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
dffebfbe-043a-4c7f-805e-6f7c21813ff8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:47,27/08/2023 14:17,27-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
97d562e9-efec-405e-a2d4-ff8ba3fac7ee,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 13:08,27/08/2023 15:38,27-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
b937897a-74b7-4197-bd0d-b48a3a3e3b78,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:26,27/08/2023 13:30,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
25cb7903-7143-451d-be91-65a73c1b3f2f,Inbound,Returns,Fraudulent User,,,,27/08/2023 14:42,27/08/2023 14:54,27-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
e542caac-2e5d-45b5-b079-5d85c124a38e,Inbound,Returns,Fraudulent User,Good ,,,27/08/2023 18:22,27/08/2023 18:28,27-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
58d1e7db-c5df-4998-a66a-cb3d0d1766e4,Inbound,Returns,Reverse Pickup Enquiry,,2b661b13-3ee2-4df0-a07b-66593bdc92ff,08/06/2023 23:36,27/08/2023 08:16,27/08/2023 08:18,27-Aug-23,ALLAHABAD,LifeStyle,690,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
10622694-c418-42bb-b639-73dfb8b79d90,Inbound,Order Related,Delayed,Agent promised me to connect with senior and cut the phone after 2 minutes,1d278fb5-0ad4-4d8e-82ee-6b571605374f,23/08/2023 23:34,27/08/2023 14:05,27/08/2023 14:08,27-Aug-23,NEW DELHI,Furniture,14299,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
43afeee9-10e1-45f6-9efa-a0b6bd8382d9,Email,Returns,Missing,,,,26/08/2023 20:17,27/08/2023 15:54,27-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,1
930276bb-f596-4b9e-9136-070a7bd6ea9e,Inbound,Returns,Return request,Thanks ,,,27/08/2023 10:09,27/08/2023 10:09,27-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
35e24e37-c122-4c02-960d-4b4e3dabb415,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 13:41,27/08/2023 13:47,27-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4f2c1d88-70f1-4337-8e9e-8396b9330fc5,Email,Refund Related,Refund Enquiry,,,,27/08/2023 16:41,27/08/2023 17:02,27-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
279e3edc-d927-4ca3-8aad-a0d3ba38e583,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:20,27/08/2023 17:24,27-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
91511318-01f1-42f7-8273-f5a8cef4afeb,Inbound,Returns,Fraudulent User,Good ,,,27/08/2023 18:08,27/08/2023 18:23,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
dd6bc3fc-798b-4a9c-b205-b04c646fb110,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:16,27/08/2023 20:26,27-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,1
0acddaab-8e6c-4c98-b54d-b8aaab7559ab,Inbound,Returns,Return request,,,,27/08/2023 20:05,27/08/2023 20:09,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
d6323d5f-2d1c-45df-8759-c13dc070ece6,Inbound,Order Related,Priority delivery,Very good ,,,27/08/2023 20:20,27/08/2023 20:27,27-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
5bfe9ef5-9f31-469a-8af4-024814230c0a,Inbound,Returns,Reverse Pickup Enquiry,All good,,,27/08/2023 20:55,27/08/2023 21:08,27-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
f285eeb4-7e8a-497f-ad14-9e2f8d5460fa,Inbound,Order Related,Installation/demo,Customer executive supportive love that??,,,27/08/2023 21:02,27/08/2023 21:07,27-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
6f8dda49-a5d5-4d9d-8ab5-a22ea130168c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:02,27/08/2023 23:03,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
cba29bae-6af4-491e-844e-62e80095db2b,Outcall,Order Related,Delayed,,,,27/08/2023 23:09,27/08/2023 23:09,27-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
2d5434e3-7db1-4a23-9a5c-9be17d81e65d,Inbound,Returns,Missing,,,,27/08/2023 11:10,27/08/2023 11:15,27-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5a167b7c-cda5-4dca-8e04-c67d7eba06a9,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 19:58,27/08/2023 07:16,27-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
7de954c3-190f-4181-95ed-be8422ba6dde,Outcall,Cancellation,Not Needed,Very good ??,,,27/08/2023 11:24,27/08/2023 11:25,27-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8aec65c7-4757-464c-b812-5247b0200333,Outcall,Order Related,Invoice request,,,,27/08/2023 11:00,27/08/2023 11:08,27-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
e7ec6c0d-d1e1-4302-a716-9197e1cfa942,Inbound,Returns,Fraudulent User,,,,27/08/2023 13:45,27/08/2023 14:13,27-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
28c0bc69-2722-4294-9aaf-d19f95e9139e,Inbound,Returns,Return request,Improve voice quality ,,,27/08/2023 16:16,27/08/2023 18:36,27-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
99cf97df-3fd7-47e1-9924-0d066f37b82a,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:42,27/08/2023 16:44,27-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fc0e5de8-bd4d-4d4c-b37f-59fd04900fee,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 18:30,27/08/2023 18:31,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
c9788ba7-4ba9-49f7-a62f-24ecf0526b59,Outcall,Order Related,Order status enquiry,,,,27/08/2023 19:22,27/08/2023 19:22,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e2e31d66-398f-425e-8b12-7af892a25e32,Inbound,Order Related,Delayed,,,,27/08/2023 21:45,27/08/2023 21:53,27-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7fd3b59c-e52f-4941-9090-11be57c7d090,Inbound,Returns,Reverse Pickup Enquiry,,edd044aa-c8e9-4f6e-a4b4-9b759bdf9ec3,08/08/2023 08:03,27/08/2023 08:40,27/08/2023 08:51,27-Aug-23,SEHORE,LifeStyle,965,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,1
60b1ec92-b2cf-42b3-a242-71f4ef0e48c8,Inbound,Order Related,Priority delivery,,803fa062-1e17-4cb0-9b60-313814b164e2,19/08/2023 21:39,27/08/2023 12:28,27/08/2023 12:33,27-Aug-23,CHAS,Books & General merchandise,290,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e698fd07-f5bf-4a3c-bf8f-3cac45ae9f8b,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 00:11,27/08/2023 08:59,27-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
4fc062b6-2ffe-4452-98f9-ad21ff5e6731,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:08,27/08/2023 10:11,27-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
43e52f18-eea1-44a7-90e2-62b5d47d9dbe,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:55,27/08/2023 13:55,27-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
55464824-cac5-47ec-a771-2184a831db04,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:03,27/08/2023 15:57,27-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3b381225-7ebe-4c71-8b04-1d81eb4bbe0f,Inbound,Returns,Reverse Pickup Enquiry,Nice talking,,,27/08/2023 15:31,27/08/2023 15:34,27-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
c7193f63-3206-43eb-afbd-053e3d4674fc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:15,27/08/2023 19:18,27-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
02c4c884-2ffa-4965-8b29-be98830f4a6e,Outcall,Returns,Missing,Osm,,,27/08/2023 20:02,27/08/2023 20:05,27-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
069eae5d-49de-4324-b16d-811cea2b1258,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:06,27/08/2023 13:10,27-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,3
f7c62fd4-c694-404b-94be-c63bf45c2fb5,Outcall,Returns,Reverse Pickup Enquiry,Very bad habit,,,26/08/2023 10:24,27/08/2023 09:53,27-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,2
e7c53ed4-1bfb-4ddc-a8b7-38408ee7cc3d,Inbound,Returns,Return request,I am totally satisfied when my problem solved ok,,,27/08/2023 09:00,27/08/2023 09:04,27-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
52808b69-5d8d-40b2-99f4-f63b0e8018e2,Inbound,Returns,Fraudulent User,,,,26/08/2023 21:28,27/08/2023 07:30,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
0caeaec9-268b-4942-8fd6-79b3c1d9c90b,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:20,27/08/2023 11:25,27-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
674c4142-2c33-4c01-8200-d28e6229dadc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:54,27/08/2023 11:58,27-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,2
7986e08d-396f-4460-b744-897c008bb22f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:00,27/08/2023 17:01,27-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
2ff85609-e0a7-4d15-8414-9d9dc2b92aa1,Inbound,Payments related,Online Payment Issues,??????????????,,,27/08/2023 19:10,27/08/2023 22:11,27-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
b6b32947-0224-4c2e-85b6-225d6daa3a96,Inbound,Order Related,Installation/demo,,,,27/08/2023 20:03,27/08/2023 20:22,27-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
981cbfc2-9784-4c8b-b85f-2f765bde2ab5,Inbound,Order Related,Order status enquiry,,35db0af2-fb00-4bb7-ba56-31917ca57fa5,18/08/2023 06:54,27/08/2023 14:59,27/08/2023 15:00,27-Aug-23,SURENDRANAGAR,Books & General merchandise,2850,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2bc6da5f-c752-4e9b-97d3-3ddfb6956374,Inbound,Returns,Reverse Pickup Enquiry,,f54263b3-4262-49d7-9df2-d3a0c693ddc0,08/08/2023 13:56,27/08/2023 14:04,27/08/2023 14:07,27-Aug-23,KOTA,LifeStyle,325,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
68ed97ee-fff7-4176-827b-0d8ce116fc60,Inbound,Returns,Reverse Pickup Enquiry,Good response ,d2164293-544b-4207-a81f-a64b65a62b53,30/07/2023 09:21,27/08/2023 12:54,27/08/2023 13:05,27-Aug-23,JAIPUR,Books & General merchandise,1799,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
f0c63369-7d7a-4bce-a17d-77e81b789dba,Inbound,Returns,Return request,,fbbe90fe-24ba-47a4-884f-eced3f473e83,20/08/2023 21:40,27/08/2023 13:49,27/08/2023 13:50,27-Aug-23,UDAIPUR,LifeStyle,658,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,4
37a2502b-ebec-455f-8d6b-6c7fc2428431,Inbound,Returns,Reverse Pickup Enquiry,,d7c57fdc-0ab1-4dd0-8f4a-99ced4fbb173,08/03/2023 15:00,27/08/2023 14:22,27/08/2023 14:27,27-Aug-23,GHAZIPUR,Electronics,899,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,2
c03eda70-5bcd-435d-a14a-dce290bdabc4,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 19:13,27/08/2023 19:19,27-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
2be10cf4-7857-47fb-a192-fdb157dc1669,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:56,27/08/2023 14:58,27-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
13f9e9a9-9e3b-4a95-ac91-0fa718510799,Inbound,Returns,Reverse Pickup Enquiry,Vvvvv good ,,,27/08/2023 14:21,27/08/2023 19:49,27-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
444a222e-c21f-4067-8d38-d44117a29856,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 18:34,27/08/2023 18:37,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4c5ac3dd-a24b-4c0e-be71-21706048ea8a,Inbound,Product Queries,Warranty related,Not good ,90dfe454-4a6b-4872-a602-1744c391bac7,,27/08/2023 13:40,27/08/2023 13:42,27-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
9a44685d-dbfe-4cdc-aab8-95fad54c2b0c,Inbound,Order Related,Delayed,,ec8c1e71-f65d-41a3-9038-5ba37d47dc10,14/08/2023 11:52,27/08/2023 11:15,27/08/2023 11:17,27-Aug-23,HINGOLI,Home,299,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
cefba956-3095-4204-9fe1-3abb37aff624,Inbound,Returns,Reverse Pickup Enquiry,I will call the CX support to return my product they will ensure me that they will already raised the request for the return after that I will call again at 23 they confirm me to wait till 26 your product will be returned but after that when I call on 27 they said we can't help you out in this is this the way I will definitely escalate this to social media ,705781a8-20a5-491a-a1e1-2224cafffd7f,08/09/2023 20:11,27/08/2023 22:48,27/08/2023 22:56,27-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,484,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2a96c17c-ef62-42bc-9835-42e78f51b870,Outcall,Order Related,Order status enquiry,,8cebd991-2ecf-4c25-8bc4-c567fec7fbdb,18/08/2023 12:23,27/08/2023 11:10,27/08/2023 11:12,27-Aug-23,JALGAON,LifeStyle,399,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
ed14b5a6-e5bb-4fff-ae6e-bf9a9b09b146,Inbound,Returns,Missing,,0eb59374-fc36-4865-a832-083f064c58f0,16/08/2023 12:08,27/08/2023 09:57,27/08/2023 10:01,27-Aug-23,SINGUR,LifeStyle,254,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
2cb5de9c-10aa-4e52-b7ea-a0f61f02a730,Inbound,Order Related,Installation/demo,,,,27/08/2023 10:57,27/08/2023 10:58,27-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1d7794fe-81fc-4edb-9630-17764c6d806b,Email,Feedback,UnProfessional Behaviour,Very poor ,,,27/08/2023 11:17,27/08/2023 11:18,27-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
25c88e09-1dcd-4229-8487-1deb647b61a9,Inbound,Order Related,Unable to track,,,,27/08/2023 10:56,27/08/2023 10:57,27-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
ee06db23-f351-457f-9763-b9159e90d245,Inbound,Feedback,UnProfessional Behaviour,Not happening ,,,27/08/2023 11:03,27/08/2023 12:13,27-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
07207f75-54c3-4738-959a-7bb70ffff7c8,Inbound,Order Related,Order status enquiry,Good,,,27/08/2023 11:14,27/08/2023 11:16,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
2952c92b-11c1-4f52-a395-8420507e94fb,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 11:10,27/08/2023 14:31,27-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,3
b6f6bb1e-c429-4d59-af52-0400f7f2ff0b,Inbound,Order Related,Delayed,,,,27/08/2023 14:41,27/08/2023 14:46,27-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
a758551a-8423-4f3c-8bb0-5866332ff23f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:35,27/08/2023 16:40,27-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ace5a99c-4e92-4a34-be9d-2d6c64df4163,Inbound,Returns,Service Centres Related,,,,27/08/2023 16:33,27/08/2023 16:34,27-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
7c1ac084-5515-4cb1-9361-ae383590a69e,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:36,28/08/2023 03:55,28-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
81ef226b-f46c-4a2e-a2c8-58c6f3acce84,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:12,27/08/2023 20:24,27-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,1
ceb1ff7c-e988-4e96-aa43-049b37dec600,Inbound,Shopzilla Related,General Enquiry,??SRK.BINDKI,,,27/08/2023 21:56,27/08/2023 22:01,27-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
6eb48197-6468-4f5c-9b59-ea5b15e537e8,Inbound,Returns,Reverse Pickup Enquiry,By closing your company,,,27/08/2023 23:02,27/08/2023 23:09,27-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,1
5cd08d4e-f896-4d82-a6f0-80718e021897,Inbound,Order Related,Priority delivery,,892f5e00-b04a-4133-894f-b698e971827c,24/08/2023 17:10,27/08/2023 16:13,27/08/2023 16:14,27-Aug-23,BASTI,Electronics,999,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9be133f3-2991-41db-973f-915d5ff67215,Email,Returns,Reverse Pickup Enquiry,,60dad5e4-7b9b-4de8-8ea8-b07627d8e76a,19/08/2023 22:35,27/08/2023 11:35,27/08/2023 11:36,27-Aug-23,ALLAHABAD,Books & General merchandise,430,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,4
b7ca0db9-c4f1-4f23-bf10-036d347d03ba,Inbound,Returns,Reverse Pickup Enquiry,Good,c1153749-66b8-4205-8d53-d396b9347e25,08/01/2023 14:05,26/08/2023 00:34,27/08/2023 16:50,27-Aug-23,SONBHADRA,Electronics,109990,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
831d204b-12ec-4221-bb51-5930e059a076,Inbound,Returns,Service Centres Related,,,,26/08/2023 20:54,27/08/2023 18:58,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
77979f83-d3ee-475e-b28d-007c4b979d7f,Inbound,Returns,Fraudulent User,,,,27/08/2023 13:29,27/08/2023 13:32,27-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
1ee26cfd-9fab-4a03-b528-99a693be22e6,Inbound,Payments related,Billing Related,,,,27/08/2023 13:49,27/08/2023 13:52,27-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
29973ede-c632-4366-9026-9ccfbc3611ff,Inbound,Returns,Service Centres Related,,,,27/08/2023 14:09,27/08/2023 16:03,27-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
3a7ffb9d-e381-4541-94e7-018f1f6b4f79,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:36,27/08/2023 14:38,27-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
0e9246a2-f362-42ec-8ada-29e8c33793fe,Inbound,Returns,Damaged,,,,27/08/2023 15:30,27/08/2023 15:56,27-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
425823b7-ffaa-4fa1-98cd-e8b1ed931cf3,Inbound,Returns,Return request,,,,27/08/2023 16:54,27/08/2023 16:58,27-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
4a8a05c9-d1af-4406-ba5b-6c0ae7dc281c,Inbound,Order Related,Order status enquiry,I am happy with customer care service,,,27/08/2023 17:37,27/08/2023 17:40,27-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
cef51d18-b992-4e79-b208-f48c8d19281d,Inbound,Payments related,e-Gift Voucher,My Complain is yet to get resolution.,,,27/08/2023 17:59,27/08/2023 18:03,27-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,4
6cc24eb2-81ca-4556-8308-ca61600b4629,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 18:42,27/08/2023 18:50,27-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
f846a5fd-8fc0-4087-b120-124fa56c157a,Inbound,Returns,Reverse Pickup Enquiry,Plzz help me ,,,27/08/2023 22:19,27/08/2023 22:23,27-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
545fbb8a-667b-4a55-b9fc-69cbfdea93c9,Inbound,Order Related,Installation/demo,,,,27/08/2023 22:50,28/08/2023 00:32,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
2384f473-54eb-4326-bf3e-4ae10fc23a71,Inbound,Order Related,Order status enquiry,"don't link 1 account to multiple email addresses and phone numbers. Makes login very difficult. Also, grocery delivery is very bad. ",2d3ef114-ebbe-44c5-9025-08232ae06c00,19/08/2023 18:15,27/08/2023 11:03,27/08/2023 11:21,27-Aug-23,MAPUSA,Books & General merchandise,8,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a5907bbe-39c7-4343-bcd4-650b39dec30d,Inbound,Order Related,Order status enquiry,,d28d8e0a-6f49-46aa-9e5d-718208262d9f,19/08/2023 09:36,27/08/2023 11:08,27/08/2023 13:52,27-Aug-23,JAIPUR,Books & General merchandise,449,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
7637db3d-a155-43af-8cca-a57c7535b1ee,Inbound,Order Related,Priority delivery,,,,27/08/2023 12:43,27/08/2023 12:47,27-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
7548318c-6864-464d-911f-9dcd166287eb,Inbound,Order Related,Delayed, good conversation ,,,27/08/2023 12:05,27/08/2023 12:07,27-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
4793767a-04c8-4b18-8dd6-adaf6b7bb431,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 00:53,27/08/2023 13:54,27-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
58fc9897-8dea-49d9-ab57-279836e43cd1,Inbound,Shopzilla Related,General Enquiry,Good service ,,,27/08/2023 09:34,27/08/2023 22:51,27-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
4dcf043e-4ecc-4844-8c20-31fa7d73de4e,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 11:29,27/08/2023 11:39,27-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
62423ef6-aeae-40f8-99ae-e07fcc5223cb,Outcall,Payments related,Wallet related,Very nice ??,,,27/08/2023 12:08,27/08/2023 12:13,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
e2aa770f-4cc7-403e-8fdf-dff872055e63,Inbound,Returns,Reverse Pickup Enquiry,Customer support achcha hai,,,27/08/2023 14:05,27/08/2023 14:06,27-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
2b5aedba-34eb-4ab5-adb9-07c6ab425b98,Inbound,Order Related,Installation/demo,,,,27/08/2023 14:46,27/08/2023 16:20,27-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
d962073b-eed0-4489-8deb-237ca4585e66,Inbound,Returns,Return request,Thank u so muchhh sir..great help ... literally great help......and so much careful towards the customer.......very much satisfied...with th help ...thaku ...so muchh??????????????,,,27/08/2023 17:24,27/08/2023 17:37,27-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
9553353c-d2e7-4677-b5eb-6fdeb23ddf8c,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 20:27,27/08/2023 20:29,27-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
2435af9a-ebcf-4998-bd75-2c6d1963eba7,Inbound,Returns,Reverse Pickup Enquiry,,04dc39e5-3d0c-4884-8c75-121f8054d9fc,08/08/2023 14:45,27/08/2023 21:00,27/08/2023 21:03,27-Aug-23,JHINJHAK,Books & General merchandise,599,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a95af9bb-56d8-44c6-b518-8dcfe386d41d,Inbound,Returns,Damaged,Every one not ask true..and chiting customer ,d9a3a168-3e90-4db2-824d-9afd76451b2a,17/08/2023 07:34,25/08/2023 11:09,27/08/2023 03:09,27-Aug-23,DARBHANGA,Books & General merchandise,683,,Lindsey Colon,William Park,John Smith,31-60,Morning,1
5822bce7-6503-4587-9103-998b0a7138d7,Email,Returns,Reverse Pickup Enquiry,Ok,,,27/08/2023 16:02,27/08/2023 16:16,27-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
6cb3aa45-1724-4f93-a43c-a84090cd2544,Outcall,Payments related,Payment related Queries,,,,26/08/2023 17:59,27/08/2023 02:09,27-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
2a28aee5-a5c5-4a09-8fdf-27e2c527d083,Inbound,Returns,Return request,,,,27/08/2023 08:15,27/08/2023 08:28,27-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
f4f87ea2-38b4-46e1-ba17-98eb3a407c7e,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 09:53,27/08/2023 10:04,27-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
441ca130-a821-49fc-a129-f1eaf30810c3,Inbound,Returns,Wrong,Tanc,,,27/08/2023 12:56,27/08/2023 22:40,27-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
695f40d9-a583-4e2a-9ef3-d0880e5619f0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:41,27/08/2023 14:46,27-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
39ec6d20-6bb0-423e-ae8a-d27b6cf4693c,Inbound,Returns,Reverse Pickup Enquiry,No,,,27/08/2023 13:58,27/08/2023 14:00,27-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
7b5a0861-da1c-4da7-aa4e-17e05a752e9e,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:57,27/08/2023 19:58,27-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
8ce584d5-e25e-41d9-b294-e50581dcfaca,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 15:25,27/08/2023 15:27,27-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
b61ba374-9130-4e71-8209-5fd29a5ba38d,Outcall,Feedback,UnProfessional Behaviour,Issue not resolved despite assurance provided by the agent.,,,27/08/2023 16:12,27/08/2023 20:36,27-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,2
41a5ddd5-65b6-401a-8428-318237a3cca0,Inbound,Returns,Technician Visit,Customer support very bad ,,,27/08/2023 18:03,27/08/2023 18:04,27-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,1
c68ed262-65b2-41e4-95b9-c44c9a8b4f04,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,27/08/2023 16:56,27/08/2023 17:03,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ffd92223-6605-4cf2-bfe7-13b03d5ba7b9,Inbound,Returns,Fraudulent User,,,,27/08/2023 17:24,27/08/2023 17:25,27-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
f4203b38-d43e-4507-bddb-c29b3757ae0a,Inbound,Returns,Wrong,Voice not clear ,,,27/08/2023 20:09,27/08/2023 20:12,27-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
b6a8b63b-a42d-4569-9426-e253f733cb4d,Inbound,Returns,Reverse Pickup Enquiry,Worst ever experience ,,,27/08/2023 20:20,27/08/2023 20:22,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
04fd064c-722f-4672-adca-49b52f72651c,Inbound,Order Related,Customer Requested Modifications,Achha tha,,,27/08/2023 21:10,27/08/2023 21:28,27-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
34629a2a-8f0e-4231-8818-2dc990fa7082,Outcall,Payments related,Online Payment Issues,Good??,,,27/08/2023 22:08,27/08/2023 22:14,27-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
44e5e076-f247-46e2-9124-fab9e8eea19c,Outcall,Returns,Reverse Pickup Enquiry,Speaks much works late. As a customer we don't have that much patience. But yeah thankyou ,adaec8bc-8bb0-40ea-ac3d-50c5c1ee6290,08/08/2023 23:48,27/08/2023 07:45,27/08/2023 07:48,27-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,662,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
90104a4e-b10d-45bf-8000-c40d9b722586,Inbound,Returns,Damaged,,4b24f2c4-6492-4223-9986-2ba2f0265149,22/08/2023 08:12,27/08/2023 12:18,27/08/2023 12:21,27-Aug-23,MATHURA,Books & General merchandise,360,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
de8d4736-5ea8-47d9-a90c-d0014e944118,Outcall,Order Related,Order status enquiry,,769a540a-4419-4387-a252-ca313de05e1c,20/08/2023 18:24,27/08/2023 07:13,27/08/2023 07:13,27-Aug-23,CUTTACK,Home,210,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bfda22fc-f20f-4019-a315-12d250932d3a,Inbound,Returns,Wrong,Nothing,,,27/08/2023 11:48,27/08/2023 11:56,27-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
f9ea1e72-8751-4015-8216-734867d3fff7,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:56,27/08/2023 23:24,27-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
7d454abd-d456-443f-a25d-12b2f97eda97,Inbound,Returns,Wrong,,,,26/08/2023 21:25,27/08/2023 14:54,27-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,4
57b7eea0-ea75-4c68-b100-21bb569e05a7,Inbound,Cancellation,Not Needed,,,,26/08/2023 21:32,27/08/2023 09:58,27-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
d827e344-ee25-4a58-81ab-4b2f71bbe3da,Inbound,Order Related,Customer Requested Modifications,Thanks for my Shopzilla team,,,27/08/2023 07:57,27/08/2023 08:00,27-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
370c4194-0fea-4083-9809-453929cc025a,Inbound,Order Related,Order status enquiry,,,,27/08/2023 08:58,27/08/2023 09:01,27-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
262c58d2-8185-406c-9939-16918d90e5bd,Outcall,Returns,Return request,,,,27/08/2023 14:06,27/08/2023 14:36,27-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
711c30ef-0afb-4ab9-adf5-4f7a3eb60c24,Inbound,Returns,Return request,Nice,,,27/08/2023 14:45,27/08/2023 14:52,27-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
3cfce50e-21c3-4dbc-97a2-977b5b68a440,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 17:28,27/08/2023 17:29,27-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
8f2faba4-7c82-469f-b483-1a6629f34427,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:58,27/08/2023 18:09,27-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
30118e0a-1574-4077-87c9-3e0d987206e4,Inbound,Returns,Fraudulent User,,,,27/08/2023 20:13,27/08/2023 20:19,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
92995e2e-6624-4099-8674-3374f0157ccd,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:22,27/08/2023 22:06,27-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
ee6a7b49-c092-47ec-9c69-8b33cb189b2a,Inbound,Returns,Reverse Pickup Enquiry,@a1,,,27/08/2023 22:43,27/08/2023 22:48,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
3a12f117-cdd5-48e6-bbae-11b7486aed9a,Inbound,Offers & Cashback,Instant discount,Mai jankari sauBahut Santosht ho,,,27/08/2023 23:41,27/08/2023 23:45,27-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
4716c10e-1923-4d05-ad9e-b5e29360c071,Inbound,Order Related,Order status enquiry,,a95a9cf0-02e8-40ff-80df-345a437c50b6,19/08/2023 15:49,27/08/2023 20:51,27/08/2023 20:52,27-Aug-23,VAPI,LifeStyle,420,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e8e84aea-dc55-4575-bbaf-0ff8dbda1f26,Inbound,Order Related,Order status enquiry,,3a39ea69-5d82-4413-a1f3-0945eda28a48,08/09/2023 08:48,27/08/2023 15:22,27/08/2023 15:22,27-Aug-23,AURAIYA,Electronics,1399,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
91e05eab-59a3-403e-87e5-3e847cef0041,Inbound,Order Related,Priority delivery,,510b134a-1fb2-43e9-8d5c-4c997c9b5c4f,24/08/2023 11:03,27/08/2023 10:56,27/08/2023 10:57,27-Aug-23,AGRA,LifeStyle,394,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e1269f47-8731-4627-b076-311878de37b9,Inbound,Returns,Return request,Customer care service is good,97e2f3bb-25b0-4abd-a0a8-72fda9da02c2,15/08/2023 07:22,27/08/2023 22:13,27/08/2023 22:16,27-Aug-23,BANGALORE,Books & General merchandise,522,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
af80f18d-bfbd-4786-aa63-11d399b14580,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:15,27/08/2023 21:40,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
d9a592c3-3edf-4bd8-80d7-aa248313b684,Outcall,Order Related,Delayed,,,,27/08/2023 11:22,27/08/2023 11:42,27-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
2ab04f46-8a33-4014-854d-d8bbbfdd0371,Inbound,Cancellation,Not Needed,,,,27/08/2023 09:42,27/08/2023 10:44,27-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,3
17e34b52-949b-45f6-b7ad-682456407430,Inbound,Returns,Return request,,,,27/08/2023 07:43,27/08/2023 07:44,27-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
fb0b3447-0763-4047-a0f1-790812adb282,Inbound,Returns,Fraudulent User,Nice experience ,,,27/08/2023 13:41,27/08/2023 13:42,27-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
86dde3e3-356f-47b2-99f6-fce631bb4f82,Inbound,Order Related,Order Verification,,,,27/08/2023 15:12,27/08/2023 15:31,27-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
c37d5609-7011-4627-ac82-663fdfc6b8ec,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 17:13,27/08/2023 17:14,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
523221fc-1240-4a76-b285-c4495cb9ff85,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 18:06,27/08/2023 23:07,27-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0ce5d9a8-3bb7-403d-ad0e-2c8202ffa580,Inbound,Returns,Missing,Improve return policy ,,,27/08/2023 21:43,27/08/2023 21:44,27-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
49d117c6-b847-4c3d-ba79-e3ce7017a123,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 21:55,27/08/2023 22:22,27-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,5
7932abf0-1d16-4c11-83be-b04fa8f17f31,Inbound,Order Related,Priority delivery,,61bbf6aa-3617-451c-a69b-7b8b5d01c40c,25/08/2023 18:58,27/08/2023 20:04,27/08/2023 20:16,27-Aug-23,,LifeStyle,446,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
b5b139ba-0d8d-4749-ad74-0c2393600f95,Inbound,Returns,Damaged, Ery good,,,27/08/2023 15:05,27/08/2023 15:07,27-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
410f33cf-c01d-44a8-a650-363f0b6c4ca1,Inbound,Order Related,Delayed,,,,27/08/2023 17:20,27/08/2023 17:39,27-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
b82175c5-2bc2-41f5-9f4d-e7aa3a6bdb0d,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 06:56,27/08/2023 07:03,27-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
581352fc-a080-4e65-9348-d1a59cc3a9a4,Outcall,Returns,Fraudulent User,,,,27/08/2023 11:44,27/08/2023 14:06,27-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,4
dec78389-ca02-4024-bb0d-456c626bc3ca,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 14:29,27/08/2023 14:32,27-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
3661857a-9aa2-4dd2-b562-054b0ef801f7,Inbound,Returns,Reverse Pickup Enquiry,Amazing,,,27/08/2023 15:08,27/08/2023 15:14,27-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
3c5dfbc8-f654-4f7a-857a-229afb77882c,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 15:34,27/08/2023 15:39,27-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
2342c80b-a87e-4d0c-93bc-920e06cf907e,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 17:33,27/08/2023 17:51,27-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
f613a86d-3b8c-4072-8227-f1f90a702a8d,Outcall,Returns,Return request,Need some improvement but all is good,259c32bb-cfef-4ac0-8a7f-e20f7bfe07e6,18/08/2023 23:51,27/08/2023 11:27,27/08/2023 11:29,27-Aug-23,KALYANI,Electronics,999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
1df7a962-2d3b-4a61-903d-9acb062633ae,Inbound,Order Related,Installation/demo,Thanks ,,,27/08/2023 14:14,27/08/2023 14:16,27-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
834310cb-2d92-45c3-86c4-dbae279df33f,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,27/08/2023 14:21,27/08/2023 14:24,27-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
8d2aaf34-1c2a-4422-9893-c95529ca1936,Inbound,Returns,Return request,,,,27/08/2023 17:02,27/08/2023 23:33,27-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
eb67f038-3324-4c99-a6dd-39af3d8b8dad,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,27/08/2023 19:30,27/08/2023 19:33,27-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
47c36737-449b-4c49-8b26-a78f0a974480,Inbound,Returns,Service Centres Related,Very good ,,,27/08/2023 20:08,27/08/2023 20:10,27-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
a1604bf0-3868-4f55-86c1-1c970bf83e1b,Inbound,Order Related,Order status enquiry,,25f75da9-994d-48ef-b8f3-9c9d66225048,23/08/2023 18:33,25/08/2023 16:02,27/08/2023 19:16,27-Aug-23,LOHARU,Books & General merchandise,1222,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
d28ecf92-be6c-46c3-ad1b-34aaff555075,Inbound,Returns,Reverse Pickup Enquiry,,68738381-c713-484b-aa3e-fddac193f2ad,28/07/2023 12:55,27/08/2023 21:17,27/08/2023 21:18,27-Aug-23,SULTANPUR,LifeStyle,7447,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,4
562ba1e3-7891-4a1b-bfd9-fc0ee40af2cd,Inbound,Returns,Service Centres Related,,,,27/08/2023 14:50,27/08/2023 15:00,27-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
374a4b2e-7443-4bee-96c3-cd85ca3c0e2a,Inbound,Returns,Wrong,,,,27/08/2023 17:59,27/08/2023 18:00,27-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
8fcf5b1d-8fcd-4baf-a22e-92b0e04b0566,Inbound,Order Related,Delayed,Thanks for product delivery ,,,27/08/2023 18:28,27/08/2023 18:52,27-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
73170974-f893-4960-8647-44322779308f,Inbound,Returns,Return request,,,,27/08/2023 22:23,28/08/2023 00:12,28-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
b0fda080-2d21-4f9e-9cd5-c468af053dbd,Outcall,Returns,Return request,,31d3f5f0-9d55-405c-a9c8-654c45406249,08/11/2023 16:39,27/08/2023 18:40,27/08/2023 18:42,27-Aug-23,BERHAMPUR,Electronics,170,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
fe95b06a-9d39-4c62-80ec-fa4761c9351e,Outcall,Order Related,Priority delivery,Your competition is with SuperBuy so please raise your standards ,f2c50630-d685-4d3f-b9ea-d048373c9444,13/08/2023 12:10,27/08/2023 07:55,27/08/2023 08:32,27-Aug-23,ABOHAR,Home Appliences,16790,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,3
eb95c5fb-880d-49f8-9690-7d9e78625936,Email,Returns,Reverse Pickup Enquiry,,c1dd44e3-fcbc-4061-9bec-00dcdcc84a28,15/08/2023 17:00,27/08/2023 11:45,27/08/2023 11:46,27-Aug-23,MUZAFFARNAGAR,Electronics,189,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,3
4a7c2b60-82bf-40ce-8501-25977283755c,Inbound,Returns,Wrong,,,,27/08/2023 10:52,27/08/2023 17:42,27-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,4
0f2ff6d4-4648-4955-9931-1d667780e098,Outcall,Returns,Product related Issues,,,,26/08/2023 20:05,27/08/2023 09:52,27-Aug-23,,,,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
6b3462ca-082f-4ad8-a39f-44bcba95506a,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:28,27/08/2023 07:30,27-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
cfcfc596-c1ec-45c6-98ad-e512e1c3da9c,Inbound,Returns,Reverse Pickup Enquiry,Customers spot,,,27/08/2023 08:20,27/08/2023 08:28,27-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
5c5e8c7b-5416-42eb-b7ab-9fedaef6641f,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 14:53,27/08/2023 15:32,27-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e78157d0-3e8e-4dc5-a99e-831a31ffa8f2,Inbound,Returns,Reverse Pickup Enquiry,Excellent,,,27/08/2023 14:54,27/08/2023 16:56,27-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
2344dbfc-9f9c-4639-962d-c54085d73edf,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 21:02,27/08/2023 21:03,27-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
813e6aa9-87ba-4db7-8e9d-66428ca52654,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 18:22,27/08/2023 18:53,27-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
740cfb7a-5705-4e30-b9ae-d05002c4d239,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:12,27/08/2023 19:13,27-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
e987a8b8-8aab-4088-a14d-82dca42aa618,Inbound,Returns,Return request,,,,27/08/2023 20:59,27/08/2023 21:05,27-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
7c4855c7-5e4f-46f0-bf9d-8c1b79aafe55,Inbound,Product Queries,Product Specific Information,Good team leader and service ,,,27/08/2023 22:27,27/08/2023 22:31,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
04fb7dc7-a7ae-4a24-9670-b291c3834d8d,Inbound,Returns,Wrong,,,,27/08/2023 17:22,27/08/2023 17:26,27-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
40bb620e-0640-4728-b17f-de78607c7136,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 06:39,27/08/2023 06:43,27-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
4fc781ba-c7d2-47af-9997-453fb73ee25a,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 09:03,27/08/2023 09:04,27-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b35ab4aa-ceff-4c60-af89-041a7dd4e77c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:50,27/08/2023 11:35,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
32a24e07-0aa2-4615-802b-bace8a7f9d4c,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 17:46,27/08/2023 19:15,27-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
ac08f678-2ff0-4288-9531-957a7d6b8f5a,Inbound,Order Related,Customer Requested Modifications,Best,90bce728-2892-493d-b265-896c443a1a2a,15/08/2023 20:26,27/08/2023 07:13,27/08/2023 07:18,27-Aug-23,AHMEDABAD,LifeStyle,211,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
3ec9996d-e25a-431e-80cc-bd87070ef38b,Inbound,Returns,Reverse Pickup Enquiry,,c01c7ebd-067a-43b8-ac3f-f0bb93cd9c62,08/09/2023 09:36,27/08/2023 16:41,27/08/2023 16:43,27-Aug-23,KANPUR,Home Appliences,17259,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
b78b69a2-81c0-43f0-a75b-fa812dc333cc,Inbound,Returns,Reverse Pickup Enquiry,"Customer care not understand my issues  he/she always told me company's rules but some months before customer care support and that time solve issues but now careless, I am facing.",22b2c2e3-5660-4275-9e95-f92c45bb71c5,18/08/2023 14:45,25/08/2023 13:27,27/08/2023 14:12,27-Aug-23,DHANBAD,Affiliates,168,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
e68431a0-f387-4757-8e10-c4a07dccf3dc,Inbound,Order Related,Priority delivery,Good ,,,27/08/2023 15:52,27/08/2023 15:54,27-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
bd807391-4292-4026-bdd9-5928c84d378a,Inbound,Order Related,Installation/demo,,,,27/08/2023 10:33,27/08/2023 19:27,27-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,2
6a4bbb74-511b-4447-b1ac-972c0fb871ac,Outcall,Returns,Reverse Pickup Enquiry,Hii,,,27/08/2023 10:54,27/08/2023 10:57,27-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e7ed0ea0-4cf3-4edf-94fb-757da76a8035,Inbound,Returns,Return request,,,,27/08/2023 15:54,27/08/2023 15:56,27-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
aa724877-9905-425d-92cf-11e3e3530f3c,Inbound,Returns,Wrong,Thanks for understand my issu . ,,,27/08/2023 16:57,27/08/2023 18:26,27-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
4cbe12a6-7c3d-43ad-b3e8-7f1adaaec43d,Inbound,Order Related,Installation/demo,  nahi huaa resolve nahi huaa,,,27/08/2023 17:02,27/08/2023 17:07,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
374fc0b4-93f8-4762-aff5-f5f1e6795e29,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,27/08/2023 18:18,27/08/2023 18:18,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
e95a34c8-bd68-42cb-8c4d-ec5dcab1352f,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:08,27/08/2023 20:10,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c8967f68-7fb2-4fdc-b295-67e0c3a60c45,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:22,27/08/2023 20:23,27-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
7425f475-cc47-49ae-bd68-74cfb0412e7b,Inbound,Order Related,Customer Requested Modifications,Good ,,,27/08/2023 21:35,27/08/2023 21:50,27-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
410c66f3-025f-4796-95dc-3c7a85263dca,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 22:23,27/08/2023 22:24,27-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,1
3468bc97-4a4b-4448-a259-29f5427e3a7e,Inbound,Order Related,Order status enquiry,Very good ,59dd9b54-dfa9-41c3-851d-80a3f77914ec,21/08/2023 18:06,27/08/2023 19:19,27/08/2023 19:22,27-Aug-23,PUNE,LifeStyle,138,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
672123b7-0b08-4bff-8396-b07dc9c7c7ab,Outcall,Feedback,UnProfessional Behaviour,I have bought   tuf f17 . I shuts down when I plug in so I placed a replacement because I can not return as per your pathetic policy . Now it闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been more than a week I have not received replacement product I called customer service they say you have to visit near buy service centre. Even though e service guy came checked the product . Sealed it and said you will be getting your product soon as I have done my job sent DOA a letter with the issues he had confirmed. ,65bf90a7-0b5b-49d4-ac8e-6b2d18784bd8,08/06/2023 10:38,23/08/2023 17:54,27/08/2023 12:05,27-Aug-23,ASANSOL,Electronics,57990,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
a77236ad-0765-4f03-911d-a5f0ebd8ec3d,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 08:49,27/08/2023 12:22,27-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
9cf3683e-0aca-4ff1-9481-d5232d97f59d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 12:49,27/08/2023 12:50,27-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
18f25c89-cbdf-416e-b8fa-d22abf201f1c,Inbound,Product Queries,Product Specific Information,,,,26/08/2023 18:21,27/08/2023 09:08,27-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
476de713-170b-406c-b1c6-429328709736,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:41,27/08/2023 20:47,27-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
f7ebee22-191e-4c5d-b5da-1b4a3827097e,Inbound,Order Related,Delayed,,,,27/08/2023 07:55,27/08/2023 07:58,27-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
e9050eb7-1d71-4e48-bc10-de0f34dcb37f,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:11,27/08/2023 10:12,27-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
4a6369bf-b059-4b01-9b80-84dcf7e189b4,Outcall,Refund Related,Refund Related Issues,It was really nice to talking to the Shopzilla assistant.. She genuinely tried to help  ,,,27/08/2023 12:47,27/08/2023 12:49,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
6353dfbe-a119-4099-86da-8d9c51570f6e,Inbound,Refund Related,Refund Related Issues,Excellent,,,27/08/2023 13:09,27/08/2023 13:09,27-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
01c5ee37-fc17-4f3f-ac56-0c481797619d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:42,27/08/2023 19:38,27-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
abf2bbdc-351d-4764-9637-15969133c8ed,Inbound,Returns,Return request,,,,27/08/2023 15:07,27/08/2023 15:28,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
e7ab4b3c-0355-43a4-9bf0-74184971fcaa,Outcall,Returns,Return request,,,,27/08/2023 16:38,27/08/2023 16:42,27-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,4
4c575856-081b-4841-8571-6368b2ce72c3,Inbound,Returns,Reverse Pickup Enquiry,,37ac3c68-e576-47aa-ad71-3b7ceedf13ce,22/08/2023 21:10,27/08/2023 11:39,27/08/2023 11:40,27-Aug-23,JAIPUR,Electronics,899,,William Morris,Ethan Tan,John Smith,>90,Morning,5
06923050-2ed3-44d2-bd9f-f2a45b7d6225,Inbound,Order Related,Order status enquiry,Reduce the delivery time to maximum 3 days,,,26/08/2023 20:01,27/08/2023 10:41,27-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
779948f2-0f7e-4239-87e8-7ec755a1053f,Inbound,Cancellation,Not Needed,Good talking and solve my issues,,,27/08/2023 09:58,27/08/2023 09:59,27-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
6b31259b-d85f-4ba1-a862-c605fb31e8b5,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 11:09,27/08/2023 11:09,27-Aug-23,,,,,Kyle Barrett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
564b8085-3a87-4419-af21-8bb69670bab1,Inbound,Order Related,Invoice request,,,,27/08/2023 14:08,27/08/2023 14:11,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
e24d9549-c544-4421-9902-1de622409a14,Outcall,Returns,Return request,,,,27/08/2023 14:26,28/08/2023 03:38,28-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
dcf245d9-ef9e-4af9-995d-085ceea90983,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:31,27/08/2023 17:19,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e4aa2cf2-3dc7-4643-b656-61627af74ce0,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 15:42,27/08/2023 16:32,27-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
3163a492-6c8d-429e-a4f6-be390cf6eb31,Inbound,Cancellation,Not Needed,,,,27/08/2023 16:37,27/08/2023 16:41,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c64930f8-e02b-40a5-9efe-71392bc058b8,Inbound,Product Queries,Product Specific Information,It was difficult to reach customer care. ,,,27/08/2023 17:25,27/08/2023 19:01,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,2
16445bac-5b41-4109-b4cd-2044792b3965,Inbound,Order Related,Invoice request,,,,27/08/2023 18:57,27/08/2023 18:59,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
8b1f77e0-fa5e-46fc-b1cb-e74ee5620503,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:02,27/08/2023 20:07,27-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
a5392494-ca93-4cd6-90bb-6f115d9fe0bd,Inbound,Returns,Missing,5.56E+15,,,27/08/2023 19:57,27/08/2023 20:01,27-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
6c9efcc9-913d-4114-8e0d-052eda445d2b,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 21:46,28/08/2023 00:08,28-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
5c863e69-4649-4888-9c17-f0e27e3cc005,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:51,27/08/2023 22:00,27-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
6c88c6a0-e60f-4893-8542-165a56b8e476,Outcall,Returns,Reverse Pickup Enquiry,,dae0824a-8afb-4194-b9cc-3767f269db64,08/12/2023 23:36,27/08/2023 20:44,27/08/2023 22:47,27-Aug-23,BIKANER,Books & General merchandise,663,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,1
d01320e5-df1e-4773-b8ce-c33b51291ef7,Inbound,Order Related,Priority delivery,Thanks for you castomar care ,815d6b1d-83a6-4215-bfba-5df10bf3df62,23/08/2023 12:13,27/08/2023 19:23,27/08/2023 19:26,27-Aug-23,ARRAH,Books & General merchandise,147,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
e61355df-9baa-4124-9a34-80cd0dbf6e69,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:01,27/08/2023 10:06,27-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
2bb802f2-5679-486f-9868-f5482163f7bc,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 10:45,27/08/2023 10:53,27-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
332f7b71-a9d9-4b0e-9acb-2f0d6a181c20,Inbound,Returns,Service Centres Related,Thank ,,,27/08/2023 11:06,27/08/2023 11:12,27-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
4081c356-50d4-441b-b782-f624ef8fab07,Inbound,Order Related,Invoice request,,,,27/08/2023 12:29,27/08/2023 12:30,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,3
25d55e81-5e0a-4cb4-8108-d9b704266e64,Outcall,Returns,Wrong,Goos behavior executive satyaI recommend  Shopzilla appoint employee  like satyaThanks,,,27/08/2023 13:50,27/08/2023 13:53,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
caf04cc3-4406-4144-9dc4-90bf312e663e,Inbound,Cancellation,Not Needed,,,,27/08/2023 18:32,27/08/2023 18:35,27-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
1b656133-00d6-4cfe-a148-827796ad07ea,Inbound,Returns,Return request,,,,27/08/2023 18:57,27/08/2023 19:02,27-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f5b0a318-7cc1-4fa4-8284-6719efd428d1,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:01,27/08/2023 21:11,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
554f26e3-ebdc-47b1-9c3b-48ba05bb88a0,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 23:27,27/08/2023 23:31,27-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9b75b5c8-e713-49ea-b432-0fd8deac8b56,Inbound,Order Related,Delayed,Pl.solve logistic issues ASAP .,aa57dfb5-1874-4762-97db-bd7063f3e918,18/08/2023 19:08,27/08/2023 11:43,27/08/2023 11:44,27-Aug-23,JAMSHEDPUR,Home,290,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
0ac5c085-5243-4c12-8095-7d3918d13679,Inbound,Returns,Reverse Pickup Enquiry,Worst customer support ,,,27/08/2023 08:24,27/08/2023 10:31,27-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,1
d4308107-1661-4540-b2c2-89767cbc1848,Inbound,Returns,Wrong,,,,27/08/2023 10:31,27/08/2023 10:33,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,4
2ea6e650-36a2-4516-9ff1-3775ef3836e4,Outcall,Returns,Missing,THis is happening most of the time either product ar missing or wrong product is delivered.,,,27/08/2023 15:40,27/08/2023 15:42,27-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,4
72702063-2c4c-40cf-97dd-87a9a464156a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:31,27/08/2023 16:34,27-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,4
3826a348-c87a-47c7-b254-6288376e36cb,Inbound,Returns,Missing,,,,27/08/2023 19:48,27/08/2023 20:22,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
1f169a2a-e478-4743-96ef-1baad3fcfd07,Inbound,Returns,Wrong,,,,27/08/2023 21:44,28/08/2023 00:12,28-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
5916db3a-3cfa-4dd9-a496-b2a802eb1f2e,Inbound,Returns,Wrong,,,,27/08/2023 20:46,27/08/2023 20:51,27-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
43452e2b-24ff-4a34-b91b-3fadecbb1b7a,Inbound,Returns,Reverse Pickup Enquiry,,65497eec-528b-4375-9349-0eae8547873e,16/07/2023 01:34,27/08/2023 11:39,27/08/2023 11:53,27-Aug-23,BHINGA,Electronics,305,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6bcc0ef1-803a-4a33-8da1-6b2eab37a304,Inbound,Returns,Return request,provide Option to direct contact with customer support service,cd80d7f0-7fb0-4bd0-8361-e585888a4c12,22/08/2023 15:19,27/08/2023 18:10,27/08/2023 20:16,27-Aug-23,RANCHI,Electronics,999,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
abf4afe4-296e-42ff-93c8-1e5fd21dfa90,Inbound,Returns,Return request,,,,27/08/2023 15:55,27/08/2023 15:58,27-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
844f9f8d-721b-4e1c-a8ed-61b0f0647d83,Inbound,Order Related,Delayed,Nice,,,27/08/2023 20:01,27/08/2023 20:02,27-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
1e17cb0d-2108-4cb6-8b87-76a479b4f5df,Inbound,Payments related,Payment related Queries,,,,27/08/2023 09:42,27/08/2023 09:47,27-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
baf56240-3e18-446a-90c7-c6d836dcdb6a,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 10:51,27/08/2023 10:52,27-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
ae5b6f96-38f9-455f-9697-81c50dc9bc38,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:49,27/08/2023 17:48,27-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,1
0772fecc-08d3-4687-a647-cb4bfa490ebb,Inbound,Returns,Reverse Pickup Enquiry,Very bad,,,27/08/2023 14:05,27/08/2023 14:45,27-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
b9ea67d5-5953-4a95-b62c-b3d07398835d,Inbound,Order Related,Invoice request,,,,27/08/2023 14:08,27/08/2023 14:11,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0e3f2999-2bfe-42f1-9826-11fda9ae9c2c,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 15:20,27/08/2023 15:22,27-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
bf51ec4e-ff31-4a8f-9f12-d4789db3fcb8,Outcall,Returns,Reverse Pickup Enquiry,Not be able to use super coins. Always show not delivered at this pincode. Please solve this and make it easy to connect with customer care services,,,27/08/2023 16:20,27/08/2023 16:23,27-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
cef7044d-32cd-465e-9d9a-e7e81e083bca,Inbound,Order Related,Invoice request,,,,27/08/2023 20:51,27/08/2023 20:53,27-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
50e5f381-7ca9-49d5-bc44-32ee6c4ef177,Inbound,Order Related,Delayed,Good speak,b473daf7-35d3-470b-9487-d3f9965d4e0c,08/12/2023 22:14,27/08/2023 09:55,27/08/2023 09:57,27-Aug-23,TIJARA,Affiliates,725,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
b2df75eb-e441-437f-aa44-bf3b1bc50b17,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 14:45,27/08/2023 20:31,27-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,4
bd89d256-df2d-4eac-a254-dbd5cd9c7043,Inbound,Feedback,UnProfessional Behaviour,,07785ec8-92ac-4349-961d-2d5e691fcc6c,08/01/2023 23:52,27/08/2023 20:09,27/08/2023 20:10,27-Aug-23,MADHUBANI,LifeStyle,629,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
c0f69107-630e-44fd-85df-61fea8866013,Email,Returns,Reverse Pickup Enquiry,Bahut achcha bhav   baat karne  ,,,27/08/2023 12:35,27/08/2023 12:36,27-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
52b51a41-3330-44ed-8981-f02479571688,Outcall,Returns,Return request,,,,26/08/2023 19:38,27/08/2023 19:42,27-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
53477dce-ecd0-441c-934d-e4bc11a3086e,Inbound,Order Related,Seller Cancelled Order,Do not cancel the orders without costomer permission,,,27/08/2023 03:23,27/08/2023 03:24,27-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
4f39c542-4eb4-492a-860a-22d10b2c20e6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:01,27/08/2023 08:03,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
146e3005-f390-4024-8bf0-c9137824e90e,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 09:45,27/08/2023 11:41,27-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
643a0eaf-bfd1-4eaa-8090-301ae42089e3,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:46,27/08/2023 09:55,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
35fd31a0-fd37-42ac-9df6-56a688d02d02,Inbound,Order Related,Installation/demo,No,,,27/08/2023 10:43,27/08/2023 10:46,27-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
2b1e53e9-5e89-4a0d-8b63-6ddce17baf50,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:37,27/08/2023 11:41,27-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
49c9629b-da1d-4f94-98e7-4d4e4989d338,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 14:16,27/08/2023 14:17,27-Aug-23,,,,856,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
9d4bb761-c689-4931-b5b1-4ebab303927b,Inbound,Returns,Service Centres Related,,,,27/08/2023 18:24,27/08/2023 18:40,27-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
da4ec4f4-115c-43af-a0e7-90210256c1a7,Inbound,Order Related,Seller Cancelled Order,thanx,,,27/08/2023 19:40,27/08/2023 20:05,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
68618973-0b42-408d-97f8-81f8f80152f5,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:38,27/08/2023 21:40,27-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
9d496617-bb64-4dcb-967e-fdea3af42608,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:05,27/08/2023 22:31,27-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
809e506a-fba7-467e-8a43-ea095cb85c2e,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 14:09,27/08/2023 14:19,27-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
10385e53-9a79-478d-85ca-cd304ef754ad,Inbound,Refund Related,Refund Related Issues,,aaaa94df-a861-44fa-b43f-6c26be8061f5,,27/08/2023 12:15,27/08/2023 13:29,27-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
99a45cbf-38d2-470a-b74f-ef92062ffa08,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 09:18,27/08/2023 09:52,27-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
d0ab9f7f-1946-4034-b2ab-99bf93a0770e,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 10:08,27/08/2023 10:10,27-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
f0ff6c3c-0180-42e1-865a-5cc57d2159da,Outcall,Order Related,Order status enquiry,,,,27/08/2023 16:05,27/08/2023 16:06,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ca994f79-41c1-47e8-a10d-bb95c1349895,Inbound,Product Queries,Product Specific Information,Thank you ,,,27/08/2023 12:49,27/08/2023 16:38,27-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
bf7fa5c8-6eab-40d9-885f-32f6a2787061,Outcall,Returns,Reverse Pickup Enquiry,It has to be in one call salution thats i would like to see in future.,,,27/08/2023 13:04,27/08/2023 13:08,27-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
3ee422a7-4ff6-4236-b1c3-29e4c3a6365f,Inbound,Shopzilla Related,General Enquiry,Tq,,,27/08/2023 13:48,27/08/2023 13:50,27-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
b3b1df1a-a2f2-42a5-b73c-fcc27e8de32d,Inbound,Order Related,General Enquiry,,,,27/08/2023 14:32,27/08/2023 14:35,27-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
9c0d93f6-c5ef-48b4-8a24-9ccfd99c0bbf,Inbound,Returns,Damaged,You are so cute...seriously....Can i get your number??   whts app me..,,,27/08/2023 14:58,27/08/2023 15:01,27-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
00be2764-a9e6-4abf-9394-083456cfcec4,Inbound,Feedback,UnProfessional Behaviour,No any support from customer service ,,,27/08/2023 18:48,27/08/2023 18:51,27-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ee979c2a-454d-4452-bc78-0907505ff202,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:26,27/08/2023 20:38,27-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,3
c95c62ee-ac53-490f-9126-9a8e5ef32e1b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:38,27/08/2023 22:45,27-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
9cd49432-46eb-4103-b25b-a581e4bb7137,Inbound,Order Related,Priority delivery,Communication is good but not solved my problem ,805a0796-e546-4788-a629-a4c4ca678af3,19/08/2023 19:26,25/08/2023 19:41,27/08/2023 06:59,27-Aug-23,GHAZIPUR,Books & General merchandise,288,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
ec3e78d6-5577-4e8f-a844-1f10765f3d28,Outcall,Order Related,Order status enquiry,Nothing ,9879494e-ccbf-4a04-9196-2b7826ad813a,14/08/2023 23:29,27/08/2023 21:20,27/08/2023 22:23,27-Aug-23,KEDLA,Books & General merchandise,425,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
a92de528-190f-4c9c-bcc8-01b7d7f0c18f,Inbound,Refund Related,Refund Related Issues,,ade3a7e1-d4a0-4cb8-9c7a-7e82cf4ddc12,18/08/2023 13:06,27/08/2023 16:51,27/08/2023 16:54,27-Aug-23,VAPI,LifeStyle,503,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
64486ed8-b9a7-4b9a-bcc2-8733113f7731,Inbound,Order Related,Order status enquiry,,,,26/08/2023 14:54,27/08/2023 11:55,27-Aug-23,,,,,Cory Collins,Mia Yamamoto,Emily Chen,>90,Evening,1
598cef02-851b-4b4f-84da-e5076eb08c4e,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 08:01,27/08/2023 08:04,27-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
80de5199-5778-4da8-8560-ae64090aac66,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 11:32,27/08/2023 11:44,27-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
90b3f532-311f-4d0f-80c3-30a1cdb71568,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:51,27/08/2023 14:56,27-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
67558335-32c3-459c-8dba-c709439c9474,Inbound,Product Queries,Product Specific Information,Excellence service ,,,27/08/2023 16:18,27/08/2023 16:21,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
9732183e-8bc4-40af-bbf0-c694b4c02f37,Inbound,Returns,Reverse Pickup Enquiry,Tqq,,,27/08/2023 22:39,27/08/2023 22:45,27-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
9a77d67d-be09-4cd5-916e-01ed37b0317d,Inbound,Returns,Reverse Pickup Enquiry,Thanks sir,edd8cfe0-dcb4-45ee-85bd-0afdb4022c03,17/04/2023 20:35,27/08/2023 07:05,27/08/2023 07:07,27-Aug-23,CHITTORGARH,Home Appliences,6699,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
33a9281c-20eb-4ada-b103-91497844e098,Inbound,Order Related,Order status enquiry,,278bf3fe-4054-42a4-b965-920b5a31c861,25/08/2023 21:54,27/08/2023 11:28,27/08/2023 11:40,27-Aug-23,,Electronics,1599,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9be6a5d5-a53b-420f-8e46-e09545b1dd91,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:46,27/08/2023 14:46,27-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
19117f0e-2414-4cf2-bb11-c6705cf2cec2,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ,,,27/08/2023 09:12,27/08/2023 09:18,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a08d2a1d-bcb2-4c34-b24f-cc15e056dca0,Inbound,Returns,Service Center - Service Denial,,,,27/08/2023 10:48,27/08/2023 10:51,27-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
81df8e4c-668d-46db-bce3-7c86d0379705,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 14:00,27/08/2023 14:03,27-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
e65b227f-e52c-4e96-b05c-0c6556f60d46,Inbound,Cancellation,Return cancellation,,,,27/08/2023 14:14,27/08/2023 20:39,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
7a40ed1b-a7ec-428e-96b8-55326c5175ea,Inbound,Cancellation,Not Needed,,,,27/08/2023 20:12,27/08/2023 20:13,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e574c049-6378-4533-96df-9e018c239732,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 19:01,27/08/2023 19:02,27-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
aeefd389-70c6-421d-9bb0-3963900131d6,Inbound,Returns,Service Centres Related,Good ,,,27/08/2023 21:03,27/08/2023 21:04,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
a5d8f3a0-8f1f-4e0c-bb34-e14c26877b74,Inbound,Order Related,Order status enquiry,Good experience ,,,27/08/2023 21:35,27/08/2023 23:17,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
727cd833-74e2-4808-a410-d984b47f9cda,Inbound,Product Queries,Product Specific Information,"Defective piece. Shopzilla has committed a fraud. While ordering the product, it was a 10days refund policy. Now it's showing 7days replacement policy. The stitching is not working properly. The thread is breaking continuously and I am not able to stitch any clothes. After trying lots of settings also it is not resolving. And now the Shopzilla is not helping in any way. I have screenshot of refund cancellation.Also in my Invoice I have a return policy and not replacement policy.",,,27/08/2023 21:53,27/08/2023 23:34,27-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
1cb0f489-4c19-451d-b9c4-f863d6cbbfb9,Inbound,Order Related,Order status enquiry,,,,27/08/2023 23:23,27/08/2023 23:26,27-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
9af8f396-1eb1-4248-8b2a-e6e2a641c6c0,Inbound,Cancellation,Not Needed,,08ced7c0-c1e3-43ab-9b0f-3a9b9e30498a,16/08/2023 13:29,25/08/2023 16:52,27/08/2023 18:55,27-Aug-23,ALLAHABAD,Books & General merchandise,399,,Ronald King,William Park,John Smith,61-90,Evening,5
43c56ad0-c5f3-4cd8-a994-509772e872d8,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 10:10,27/08/2023 10:11,27-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
396e7170-9671-4bb5-94a8-d5f5c8215a31,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:42,27/08/2023 16:46,27-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,5
4f4045ef-5642-434b-9463-46cc02bca2dd,Inbound,Order Related,Order status enquiry,,,,27/08/2023 08:37,27/08/2023 08:44,27-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5f04fb2e-c9b4-4f01-908c-f8f4c8f55279,Inbound,Returns,Exchange / Replacement,Not the issue of consultant. The entire process of   is messed up.   is just trying to fool people. THIS IS NOT THE ISSUE OF CONSULTANT BUT   IS THE ONE THAT IS FOOLING PEOPLE,,,27/08/2023 09:15,27/08/2023 09:22,27-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,1
841b9479-e5d6-43b5-b863-c0dd6a6fb350,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:33,27/08/2023 09:35,27-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dd1a3d92-9f6a-4f88-ae27-a20110362ad1,Inbound,Order Related,Installation/demo,Everything seems good ,,,27/08/2023 10:02,27/08/2023 10:20,27-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3683441d-dd47-47d9-9314-1fcdaee09c08,Inbound,Order Related,Installation/demo,Okk,,,27/08/2023 11:10,27/08/2023 13:36,27-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
0acfa9ef-e860-46f4-b91d-d78c066a042c,Inbound,Order Related,Order status enquiry,Thanks ,,,27/08/2023 12:10,27/08/2023 12:24,27-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
3cf5c5bb-d2cc-42b4-be9c-210f0537cc38,Outcall,Order Related,Order status enquiry,,,,27/08/2023 14:28,27/08/2023 14:30,27-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d409fabe-56b5-453f-98f4-80e3fdd8e121,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 14:54,27/08/2023 14:56,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
51110bc8-79d4-47d4-b639-138869ac93d9,Outcall,Order Related,Customer Requested Modifications,,,,27/08/2023 15:32,27/08/2023 15:40,27-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
e1a35951-c116-4051-965c-fdb26e4e1f98,Outcall,Returns,Return request,Exchange option should be in every products. ,,,27/08/2023 16:13,27/08/2023 16:15,27-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
e0cf476e-0b57-4c54-81e2-7e1acdbf746e,Inbound,Order Related,Installation/demo,,,,27/08/2023 19:32,27/08/2023 19:33,27-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
e9af8a03-18ac-42e4-bdc1-fff1e3d160f4,Inbound,Order Related,Order status enquiry,,3d15bd46-d83b-4d66-8a3b-c24b64768e81,16/08/2023 21:58,27/08/2023 09:29,27/08/2023 10:03,27-Aug-23,PUNE,LifeStyle,881,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
7c9541d5-47df-426e-a8d0-6ba11c7fab10,Inbound,Order Related,Delayed,,07315e04-5014-4793-b7e0-2528e70ee4d5,24/08/2023 12:00,27/08/2023 14:32,27/08/2023 14:33,27-Aug-23,AJMER,Mobile,19999,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
fae00817-6b4f-42c2-a0f1-88aaf58efdcc,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:55,27/08/2023 20:55,27-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,4
93a5e1bc-8e2c-4964-be5a-a32602aa7b81,Inbound,Order Related,Order status enquiry,,,,28/08/2023 00:55,28/08/2023 01:18,28-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
653e100b-b29a-4156-a2e7-ddca5bb0efd7,Inbound,Order Related,Delayed,Best person ,,,27/08/2023 10:21,27/08/2023 10:35,27-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
a307de2c-fe08-4f97-b928-7365420ae80f,Inbound,Order Related,Delayed,its so good,,,26/08/2023 22:20,27/08/2023 13:00,27-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
521d3a7d-39ed-49a6-a927-372ad04ba59e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:32,27/08/2023 12:47,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c13e4953-4908-4d56-b5f2-f6ddc70ed848,Inbound,Returns,Wrong,Very good,,,27/08/2023 15:34,27/08/2023 15:37,27-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
9a274b2e-f51d-4ddc-b0ab-9c9b0b053afd,Inbound,Order Related,Installation/demo,,,,27/08/2023 15:29,28/08/2023 00:33,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
d54d8794-5c44-41bf-8f22-a8b723b50f1d,Inbound,Returns,Reverse Pickup Enquiry,Thanku,,,27/08/2023 17:00,27/08/2023 17:01,27-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
1ec48217-8b19-4225-8fd1-ee3b107ead83,Inbound,Order Related,Order status enquiry,U should not apply delivery charges. Or delivery charges should be refunded,,,27/08/2023 22:33,27/08/2023 22:56,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
e08ef627-38e4-4840-92db-634207467843,Outcall,Refund Related,Refund Related Issues,,,,27/08/2023 18:33,27/08/2023 18:37,27-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
90764b33-57ec-45d2-975f-af27331e1023,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:46,27/08/2023 21:52,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,2
41dbc114-d852-49f7-beef-9004d504bc51,Inbound,Returns,Reverse Pickup Enquiry,,397b35b1-4f5e-4cb4-bf2b-147547baebca,08/09/2023 18:40,24/08/2023 06:41,27/08/2023 04:02,27-Aug-23,GURGAON,Home,299,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
4639e0fb-01ba-4b69-bca7-7b06df09f7f0,Inbound,Returns,Return request,Thanks,c6ecb6d3-5fc5-4047-993e-63d3782dfdbe,15/08/2023 11:58,27/08/2023 15:10,27/08/2023 18:03,27-Aug-23,FATEHPUR,Electronics,2999,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
b1d259f7-43f7-4406-a5db-a75083d4f04c,Inbound,Order Related,Delayed,,,,27/08/2023 09:34,27/08/2023 09:46,27-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
3e6db96a-72b3-4e64-b872-d62a70ce1ec2,Inbound,Returns,Wrong,Very good information,,,27/08/2023 11:38,27/08/2023 12:18,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
064dc7ad-06a5-4dcb-9113-c29557aa77ce,Inbound,Returns,Return request,,,,27/08/2023 08:45,27/08/2023 10:00,27-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
03608fe9-5053-442b-8d39-72323d69ee10,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:57,27/08/2023 19:02,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
bc3272bc-8421-4d61-ae4d-661fa296d82f,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:34,27/08/2023 15:37,27-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
c706064f-4c01-4199-949b-e6fd466e2b37,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 14:00,27/08/2023 14:10,27-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
08c2314a-2b8c-4da4-95ef-d599cf62b05d,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 15:40,27/08/2023 17:29,27-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
4074cdcf-c757-457d-8c41-854a836a5e3d,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 16:07,27/08/2023 16:15,27-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
e24946db-38d1-4824-8fa5-d43f486510ff,Inbound,Order Related,Installation/demo,Very good ,,,27/08/2023 17:22,27/08/2023 17:33,27-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bea95bbc-25e2-41df-a824-91cb94773dff,Inbound,Order Related,Priority delivery,,,,27/08/2023 18:05,27/08/2023 18:23,27-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
150f22e5-a1d2-4de9-91a4-e16eaea6fc79,Outcall,Returns,Service Centres Related,,,,27/08/2023 20:00,27/08/2023 20:10,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
ba6923cd-5421-4422-b93c-88e8c8bcc4e3,Outcall,Order Related,Invoice request,,,,27/08/2023 21:17,27/08/2023 21:24,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,2
12ac4339-1960-4d7c-9dde-62f15002ea97,Inbound,Order Related,Order status enquiry,,c48863e4-a25b-40e4-9db1-9bbe80568194,13/06/2023 00:52,27/08/2023 11:11,27/08/2023 11:20,27-Aug-23,BASAVAKALYAN,Electronics,479,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
cca00679-2990-4702-8351-0370a8e76879,Inbound,Order Related,Order status enquiry,No thanks ,fbfdb639-c53e-434c-ac11-3692e7700709,20/08/2023 07:41,27/08/2023 09:13,27/08/2023 09:16,27-Aug-23,MANGALDOI,Books & General merchandise,327,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
30c08954-0ef2-49a8-b6b1-bbeab4b919a4,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:25,27/08/2023 16:28,27-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
92aa01eb-efc5-47e6-9dcd-4cbb16e54085,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,27/08/2023 11:52,27/08/2023 11:57,27-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6024d9c4-249c-4fc0-9a5c-e7b75669281c,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:32,27/08/2023 12:40,27-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
4cd544a6-964c-4a70-85ca-5dde813a233b,Inbound,Order Related,Order status enquiry,Ok,,,27/08/2023 19:06,27/08/2023 19:09,27-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
367547c4-6cde-4282-87a7-fdc03ed15605,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:19,27/08/2023 20:20,27-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
81724028-b63d-4900-86c1-740cc98c6ffe,Inbound,Returns,Service Centres Related,Good ,,,27/08/2023 21:23,27/08/2023 21:48,27-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,4
a3c4c829-aa7c-43a5-b89d-aa77925c5aa1,Outcall,Order Related,Order status enquiry,Good ,f2618742-fe79-40b3-91ae-7172f5f7b980,18/08/2023 17:09,27/08/2023 11:00,27/08/2023 11:01,27-Aug-23,AMROHA,Books & General merchandise,135,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
88034aeb-bd95-4496-8ee0-94a0459e421f,Inbound,Returns,Fraudulent User,,,,27/08/2023 07:48,27/08/2023 18:46,27-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
c77aaed6-0df6-4b92-b91f-032caa26a0ad,Inbound,Returns,Reverse Pickup Enquiry,I brought a tempered glass for rs 750/-.it was an inferior quality and non usable.,,,26/08/2023 19:36,27/08/2023 13:05,27-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
5b454c23-e505-4db9-8296-918ceb204229,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 07:55,27/08/2023 09:44,27-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
30c96088-778f-4763-9541-4af64047d292,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 08:19,27/08/2023 08:20,27-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
9595a0b4-93b5-4f21-b976-4ddd55d9aee9,Outcall,Order Related,Installation/demo,,,,27/08/2023 08:54,27/08/2023 08:55,27-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
0d942752-52b2-4e7c-8ebe-f2791597b370,Inbound,Order Related,General Enquiry,,,,27/08/2023 09:05,27/08/2023 09:09,27-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
1fd5c3fc-1821-430e-b4d6-cfb3377ab522,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 10:03,27/08/2023 10:12,27-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,4
b9805fb0-0536-41bc-907d-6c2a9072a1b0,Inbound,Returns,Reverse Pickup Enquiry,Mudhe par gor nhi kare hai,,,27/08/2023 09:40,27/08/2023 09:45,27-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
59d84d77-0862-419b-b345-948dd64d5713,Inbound,Order Related,Installation/demo,,,,27/08/2023 10:00,27/08/2023 10:14,27-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
3f662b56-0d18-4c45-879f-832d8e92b228,Inbound,Returns,Reverse Pickup Enquiry,I just want to say as I am q regular customer so pls see this matter in serious mannerThank you ,,,27/08/2023 11:08,27/08/2023 11:10,27-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
d0ef3cdd-0423-4784-bae0-5650d0e91c86,Outcall,Returns,Fraudulent User,,,,27/08/2023 12:01,27/08/2023 12:04,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b24c876d-d6dd-46d2-a7f2-2de32fe068b8,Inbound,Product Queries,Product Specific Information,Not interested,,,27/08/2023 13:36,27/08/2023 13:37,27-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
55a2c82b-50dc-4b23-9991-d2b690624cda,Inbound,Order Related,Delayed,"I am very satisfied through ur customer supportive,",,,27/08/2023 19:56,27/08/2023 19:59,27-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
f9d9e184-c4ca-44ad-8f87-22efb4d27903,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:53,27/08/2023 14:56,27-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
04b96085-986c-4882-a246-cbe804666642,Outcall,Returns,Reverse Pickup Enquiry,,,,28/08/2023 00:34,28/08/2023 00:36,28-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
f0c96d29-ce98-4d81-b762-a43b5476ae5a,Inbound,Returns,Return request,Im happy with that,b545e791-9443-4abd-a66b-5183c1f469fb,24/05/2023 12:40,27/08/2023 12:34,27/08/2023 12:52,27-Aug-23,BHADOHI,Furniture,23999,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
f21897d7-8f8b-42c1-b4c9-032cf1480941,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:35,27/08/2023 07:53,27-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
4dc376af-f6fd-43af-b953-3211c7b948fb,Inbound,Order Related,Delayed, Very beautiful  voice  man ,,,27/08/2023 07:33,27/08/2023 07:34,27-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
459d3a72-71e2-4e88-abbd-4b90e8a71eec,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:17,27/08/2023 10:15,27-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
154fbdf6-d719-43e8-ad3d-69be62faf6a9,Inbound,Returns,Reverse Pickup Enquiry,Good community,,,27/08/2023 12:39,27/08/2023 12:49,27-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
154d0777-681e-4340-973d-2af219b8d892,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 15:12,27/08/2023 18:58,27-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
36ac2db0-074d-43d6-988c-641ce553298a,Inbound,Shopzilla Related,General Enquiry,Food ,,,27/08/2023 15:24,27/08/2023 15:25,27-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
abd2e51e-5084-45ef-9f8a-6f5ff3ffc77c,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:24,27/08/2023 16:29,27-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3065ae97-cbbe-45ad-be25-ff954f2b016f,Inbound,Payments related,Billing Related,Service are good ,,,27/08/2023 16:43,27/08/2023 16:50,27-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
5b94b289-40ab-4b3e-9c8f-994435a40f95,Inbound,Returns,Reverse Pickup Enquiry,I am. Happy thankyou so much ,,,27/08/2023 17:15,27/08/2023 17:16,27-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
0491dbe3-159f-4e13-b817-0be6993af5b9,Inbound,Feedback,UnProfessional Behaviour,"Thanks for your response ma,am ??",,,27/08/2023 17:49,27/08/2023 17:56,27-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
8be6e0ce-02c0-44b0-aaab-ad91b51a3349,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:16,27/08/2023 21:56,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
98e43028-fd59-45eb-b9ff-431ab5f8f87d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:31,27/08/2023 19:42,27-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
19cc1a74-8eda-48be-987f-10fede700522,Outcall,Returns,Reverse Pickup Enquiry,,9a445deb-00fb-4da1-b570-a97f731b23c5,16/07/2023 14:09,27/08/2023 18:00,27/08/2023 18:36,27-Aug-23,SATHYAMANGALAM,Furniture,5555,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,3
d62d7c8d-0412-4898-bf89-cba780e9bc69,Inbound,Returns,Reverse Pickup Enquiry,,cb918f05-b397-4e44-b125-7fe9c5ffc661,08/04/2023 18:41,25/08/2023 19:59,27/08/2023 11:09,27-Aug-23,HASANPUR,Home,285,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
1e66a67f-fc8a-4b1f-a411-caf83a2e4907,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 10:14,27/08/2023 10:17,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
719f11dc-476c-43cb-8e0c-374b236acf72,Inbound,Order Related,Delayed,,,,27/08/2023 17:35,27/08/2023 17:48,27-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
8b6aabe5-db54-43a4-b16d-7c874bdbd419,Inbound,Order Related,Seller Cancelled Order,I am not happie ,,,27/08/2023 12:31,27/08/2023 12:39,27-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
ad0a1735-5b1e-4e9a-afb1-fe8fe2ae10ce,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:35,27/08/2023 12:37,27-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
9bc770b4-c2c8-4408-95df-c5b71b5573b0,Inbound,Returns,Reverse Pickup Enquiry,??? ???? ????? ???,,,27/08/2023 12:47,27/08/2023 12:54,27-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
18ad7ff4-7ab6-4312-b9d2-dce48a94b7a9,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:46,28/08/2023 00:59,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
d95e9b9c-0b1a-4e16-818b-e5114c19bbe7,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:48,27/08/2023 13:55,27-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
feebc6c2-219a-411b-a0a7-068dc5c2fa25,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 14:41,27/08/2023 14:52,27-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
0792171e-4e1f-4a4c-9f1b-aa7b855492c9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:52,27/08/2023 15:53,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
c3af99e9-b83f-4281-99dd-73ef242d4991,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:26,27/08/2023 16:29,27-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
6a09ed9b-8493-4a74-b107-6bcda8f7b8b6,Inbound,Returns,Reverse Pickup Enquiry,,679f9a85-19cf-4660-aca4-a8066f1d64ca,08/06/2023 14:37,27/08/2023 20:53,27/08/2023 20:55,27-Aug-23,HYDERABAD,LifeStyle,484,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
173fb9c9-4bd9-4706-8285-4d1fd5e590a3,Inbound,Returns,Return request,You have serious issues with your response and process ??,31f77031-3405-4be7-b468-fdf7ae91664f,15/08/2023 20:57,27/08/2023 07:50,27/08/2023 09:27,27-Aug-23,RAIPUR,Books & General merchandise,84,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
b1b2d7a1-d9ae-4e6e-99b7-14d00ab03b81,Inbound,Refund Related,Refund Related Issues,Plz add call support feature on app,746ded85-5757-49cf-98e6-d64ac472f616,20/08/2023 23:29,27/08/2023 17:14,27/08/2023 17:16,27-Aug-23,URAN ISLAMPUR,LifeStyle,3414,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
9ee364b3-983f-4d69-a7d8-1c1b412c7e24,Email,Returns,Return request,Communication of customer service good ,,,26/08/2023 13:49,27/08/2023 16:04,27-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
2916d06c-3c70-4e9d-b853-585a62b1af90,Inbound,Order Related,Order status enquiry,Zhhsususdgdg,,,27/08/2023 12:38,27/08/2023 12:41,27-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
a0f8bba3-dd6f-4581-9b41-266cc1eb97ae,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:07,27/08/2023 14:10,27-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
9c20c89d-6260-40b8-b7bc-68f6d4a00d2a,Outcall,Payments related,Payment related Queries,,,,27/08/2023 14:44,27/08/2023 14:50,27-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2fee5e0b-74e0-462b-b01f-c71e1de1eff4,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 14:59,27/08/2023 15:02,27-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
1e69caff-d6e9-4916-b85f-e1c57db25697,Outcall,Feedback,UnProfessional Behaviour,Very good ,,,27/08/2023 15:15,27/08/2023 15:20,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
128d807d-e382-4af8-aa59-0f496db2eaf8,Inbound,Returns,Return request,That open packet policy you do with phone try to implement on most electronic as most scam and cheating happens in electronic items.,,,27/08/2023 17:49,27/08/2023 20:43,27-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
a1f0bb14-9ecf-495f-a6d0-6070bb5e7d7c,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 18:24,27/08/2023 18:30,27-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
39d88c5a-fea4-47ff-8ce6-710eafad33ce,Email,Order Related,Installation/demo,,,,27/08/2023 19:14,27/08/2023 23:42,27-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
e664a206-156b-4155-b698-aec69b6d5448,Outcall,Order Related,Order status enquiry,,,,27/08/2023 19:27,27/08/2023 19:28,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cf48b10e-e431-4bd2-a52b-09811f518aef,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:58,27/08/2023 21:11,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
ff180e69-b2ba-410f-babb-132df83c46a8,Email,Product Queries,Product Specific Information,,,,27/08/2023 21:00,27/08/2023 21:02,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8b5276d8-1104-4be9-871c-3bf77f8c2960,Inbound,Returns,Service Centres Related,,,,27/08/2023 21:57,27/08/2023 22:04,27-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,4
d6410e7a-513c-4d39-bc90-1fa049ef947e,Inbound,Order Related,Order status enquiry,,,,26/08/2023 21:47,27/08/2023 18:07,27-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
d02c42ff-156f-4b63-be70-b91c60657be8,Outcall,Order Related,Order status enquiry,,,,27/08/2023 08:31,27/08/2023 08:32,27-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
9c2ccec4-e172-4e00-9339-faf731df6c51,Inbound,Order Related,Order status enquiry,Nice Customer Executive ,,,27/08/2023 10:08,27/08/2023 10:12,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
33ca9cbb-ed2c-4fcf-b387-5449ba6f5f90,Inbound,Order Related,Invoice request,,,,27/08/2023 11:19,27/08/2023 11:23,27-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
a6c97f32-0c32-4bb0-b9c5-b365be8691f0,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 13:02,27/08/2023 13:06,27-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
ec7b4201-8d9f-49b9-880b-30040230db2c,Inbound,Returns,Missing,,,,27/08/2023 13:57,27/08/2023 19:28,27-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
142afd43-43f9-4e8f-b440-99a0131dc126,Inbound,Order Related,Order status enquiry,Nothing's ,,,27/08/2023 14:53,27/08/2023 14:56,27-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a555e6e2-1b68-4143-9e2b-52ea3bd3e9ed,Inbound,Returns,Fraudulent User,Nice,,,27/08/2023 15:26,27/08/2023 15:29,27-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
ad8e16ad-e419-4379-ab88-01ea1cedc66a,Inbound,Returns,Service Centres Related,Nice ,,,27/08/2023 18:21,27/08/2023 18:44,27-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
972a006b-011b-4b19-adf2-72a135676b87,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:53,27/08/2023 16:54,27-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ed391526-b22d-4d79-8668-f6d037bcba17,Inbound,Feedback,UnProfessional Behaviour,Customer executive name   is a great person I had a great experience to talking with him ,,,27/08/2023 19:04,27/08/2023 19:11,27-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
f1a0a678-0abe-4e90-86b6-fae13cc256fa,Inbound,Payments related,Online Payment Issues,  baat,,,28/08/2023 00:28,28/08/2023 00:30,28-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
13c21241-1882-4d2d-bc67-2380cc2fd718,Inbound,Feedback,UnProfessional Behaviour,Help me to get my parcels or refund me pleaseAnd the the lady I talk with she is really good in communication skills.,d5b074c6-c599-4af4-8653-5f7b405570d9,08/07/2023 20:11,27/08/2023 13:05,27/08/2023 13:09,27-Aug-23,TONK,Home Appliences,1420,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
a18f654e-1ce2-4b0e-8ac0-09caf6935fbc,Inbound,Returns,Return request,,,,27/08/2023 09:22,27/08/2023 20:16,27-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
e3b7ef7f-5974-484d-869b-6c799488a81f,Email,Returns,Reverse Pickup Enquiry,,,,26/08/2023 19:36,27/08/2023 16:12,27-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,1
2e0e8205-aae8-473e-91d7-6e2ef5f12e09,Outcall,Returns,Fraudulent User,Aap se baat kr   but mera return to   aap apne send se kosis kr dijiye ga plzz ??,,,27/08/2023 08:55,27/08/2023 09:00,27-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
601a455d-62d2-41c1-bfd0-f59a367dd2dd,Inbound,Returns,Return request,,,,27/08/2023 10:10,27/08/2023 11:12,27-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
1c9ffb08-7ea5-4c13-a505-497d0acec5cd,Inbound,Returns,Return request,,,,27/08/2023 10:37,27/08/2023 10:37,27-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
aac45cf4-0021-453d-bdf7-ab1ff42c7bcd,Outcall,Returns,Missing,,,,27/08/2023 10:48,27/08/2023 10:55,27-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
15768b26-b82a-4dde-a302-0330d3c1d2af,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:15,27/08/2023 11:19,27-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
50fbfb7d-6ceb-4df9-82f5-395f707117cf,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 11:21,27/08/2023 11:23,27-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
2beae1b6-609a-4f80-a885-ba1fe62d63cf,Inbound,Returns,Fraudulent User,,,,27/08/2023 12:05,27/08/2023 20:16,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,1
41fa343a-9699-46b2-b6e1-bad1eed8be43,Inbound,Order Related,Delayed,,,,27/08/2023 13:41,27/08/2023 13:42,27-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
94d35d7d-6ad0-446c-abf4-5736a0aa9418,Outcall,Order Related,Order status enquiry,,,,27/08/2023 14:04,27/08/2023 14:09,27-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
48bb55e0-2b6e-4f6f-9e9a-25c3cfc36806,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 17:28,27/08/2023 17:32,27-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
78b81b93-8784-43a1-8db9-c99979fc7779,Inbound,Refund Related,Refund Related Issues,Good,,,27/08/2023 17:47,27/08/2023 17:48,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
3788c6fe-4f1b-4b06-9a19-273233370e62,Inbound,Returns,Reverse Pickup Enquiry,Not getting the correct response from ua customer care executives.,,,27/08/2023 17:47,27/08/2023 17:52,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
532b4185-45eb-4218-8315-b1080e643f48,Inbound,Returns,Damaged,,,,27/08/2023 23:19,27/08/2023 23:22,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
95255f21-29ff-442d-b90f-95ab05ba3009,Inbound,Returns,Reverse Pickup Enquiry,Good ,c6cc9c64-ecc7-42b8-9e79-4fee75b7978b,08/11/2023 17:19,27/08/2023 11:32,27/08/2023 11:33,27-Aug-23,BHUBANESWAR,LifeStyle,2491,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
e975e0f7-836f-4970-aa18-4dae3b4542f0,Inbound,Order Related,Order status enquiry,,7f13c650-d2c7-4320-8096-e418ad1b548e,20/08/2023 15:25,27/08/2023 10:13,27/08/2023 10:25,27-Aug-23,CHAPRA,Home,139,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,3
4264b32a-7ad1-48c3-b5dd-d90dccced974,Inbound,Shopzilla Related,General Enquiry,,,,26/08/2023 12:27,27/08/2023 10:05,27-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
96f5042d-9922-4ccb-89a5-a86d371577b1,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:52,27/08/2023 10:59,27-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
786a53ae-2b73-4397-8b73-c5882ccd69a3,Inbound,Refund Related,COD Refund Details,,,,27/08/2023 08:13,27/08/2023 08:16,27-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b77362b2-b1e4-4411-bbb7-122769fa683c,Inbound,Returns,Reverse Pickup Enquiry,Please products cross verify same product order and same product delivered with photo ,,,27/08/2023 13:24,27/08/2023 13:34,27-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2fd73819-90ae-4553-ab11-0a3dd5eba958,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 14:57,27/08/2023 14:58,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
40a5a5e6-dae8-40c6-b13a-d5623d745127,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:02,27/08/2023 20:12,27-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
f0785bbe-a0c2-4396-8bb6-deb4041887a2,Inbound,Order Related,Priority delivery,,,,27/08/2023 16:45,27/08/2023 16:46,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
22fabcef-85e5-4cc2-9ae4-3b4b40c9a21a,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 17:28,27/08/2023 17:38,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
550c88a8-8fd5-403f-b757-95d8f894a645,Inbound,Returns,Fraudulent User,,,,27/08/2023 20:27,27/08/2023 20:30,27-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
8e0ca72f-0257-4bb0-bf38-a3e5ed164b33,Inbound,Cancellation,Not Needed,,,,27/08/2023 23:21,27/08/2023 23:22,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ffde072f-07e2-4196-8168-9bef6b5abe14,Inbound,Order Related,Delayed,Please provide customer care number so that anyone can share their issue directly to your executive ,ecc51d55-c040-4336-92e6-bcae9a33e800,20/08/2023 21:48,27/08/2023 18:14,27/08/2023 18:15,27-Aug-23,BALLIA,Electronics,1049,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
1556310b-f802-4586-a95e-048b99e18837,Outcall,Returns,Return request,,,,27/08/2023 12:37,27/08/2023 12:39,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
6e2d321b-b2b1-4e3e-b316-ffc0a3198127,Inbound,Order Related,Priority delivery,,,,27/08/2023 10:29,27/08/2023 11:11,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d9f407a4-ec3d-4576-9f3d-09646842e15d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:05,27/08/2023 13:06,27-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
6b4c7b72-e204-47c6-8d41-0d85f336e927,Inbound,Shopzilla Related,General Enquiry,Nice ??,,,26/08/2023 21:42,27/08/2023 08:50,27-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
0f098e34-b79b-4e45-afef-ddcc21742b01,Inbound,Returns,Reverse Pickup Enquiry,Good person ,,,27/08/2023 09:05,27/08/2023 09:12,27-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
425684bd-bb71-4dd8-a6b7-2561bc65bceb,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:08,27/08/2023 10:12,27-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
98c09257-eb1c-48f0-aab2-49e09eabb87a,Outcall,Product Queries,Product Specific Information,Very good,,,27/08/2023 10:26,27/08/2023 10:31,27-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
beba56d9-c2d1-4e12-9cba-17ec128072b0,Inbound,Feedback,UnProfessional Behaviour,I'm very happy,,,27/08/2023 11:04,27/08/2023 11:07,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
19a45455-bc28-42fd-9136-92657d564247,Outcall,Order Related,Order status enquiry,,,,27/08/2023 12:36,27/08/2023 12:39,27-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
c7704dc6-c25e-4394-b444-21b2367c4254,Inbound,Returns,Missing,Exilent,,,27/08/2023 12:41,27/08/2023 15:42,27-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,5
93bba497-f28f-4fd2-bd0a-8b35967475a0,Inbound,Returns,Return request,I am not happy because I injured throught ur product,,,27/08/2023 15:57,27/08/2023 16:01,27-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
5d5f287d-b432-4d3c-8109-120927ef3e63,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 16:54,27/08/2023 16:55,27-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
44a5e879-4289-4de2-8919-1cada004778b,Inbound,Order Related,Delayed,,,,27/08/2023 17:09,27/08/2023 18:38,27-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,3
aec1d732-dd0e-4f61-816f-687ad1a59a40,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:12,27/08/2023 09:13,27-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
e0202ce5-e67f-4a06-a24c-051b9119c7e7,Inbound,Shopzilla Related,Shopzila Premium Related,"Make sure when agent call, their voice could be heard without echo. ",,,26/08/2023 11:48,27/08/2023 12:48,27-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
348bbcff-fc68-4b7c-8557-b654a19d9693,Outcall,Cancellation,Not Needed,,,,27/08/2023 19:35,27/08/2023 19:38,27-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
01ad0cc1-d328-43f7-bf2f-96f9a88f926a,Inbound,Returns,Exchange / Replacement,,,,26/08/2023 14:15,27/08/2023 21:10,27-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
cfe3c824-24e4-4f63-89c3-a677753bf2a2,Inbound,Order Related,Installation/demo,,,,27/08/2023 08:19,27/08/2023 08:54,27-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
357bf3f7-ec82-4365-9d6d-2bc4fb45d7bc,Inbound,Product Queries,Product Specific Information,Thx Shopzilla ,,,27/08/2023 09:07,27/08/2023 09:13,27-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
b80eb80b-3bc1-4467-a995-b76139a8302d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:02,27/08/2023 11:25,27-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a3cfd196-b87a-4658-98fa-3a12f30de21d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:45,27/08/2023 11:48,27-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,4
bcddfc5f-dfb1-4766-ac91-bcf0ff998dfb,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 11:52,27/08/2023 11:54,27-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
89296953-3d5d-48b9-98c0-6741716baf5b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:08,27/08/2023 13:10,27-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
33b6ef32-1322-4b4b-9f4f-abed2c4c533a,Inbound,Returns,Return request,,,,27/08/2023 14:21,27/08/2023 17:10,27-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
0b710d95-5de2-49ce-8fdd-c14dbb4aa519,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:05,27/08/2023 19:07,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
4c2bf1a7-99a4-4416-98bd-a071d1dfb061,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:49,27/08/2023 19:51,27-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
ab7c6348-a551-459f-98cf-963fc24450ca,Inbound,Returns,Fraudulent User,,,,27/08/2023 20:13,27/08/2023 20:16,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
df2e7b97-1323-4e33-a86d-ecdcf029513f,Inbound,Order Related,Installation/demo,,,,28/08/2023 00:57,28/08/2023 01:10,28-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
bf27e417-46d8-4531-9704-26cf12b86f60,Inbound,Feedback,UnProfessional Behaviour,Good ,,,27/08/2023 13:37,27/08/2023 14:07,27-Aug-23,,,,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,4
664a75e3-dfff-412f-928e-1b72fe81f2ab,Inbound,Order Related,Delayed,,,,27/08/2023 09:39,27/08/2023 10:03,27-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
45e3465a-4228-4bdf-aa68-b34921f86031,Outcall,Refund Related,Refund Enquiry,While solving the issue your backend team must contact the customer for more clarity,,,26/08/2023 23:09,27/08/2023 10:26,27-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a00cddf0-f779-4e02-9e12-368d7b0e8880,Inbound,Order Related,Delayed,No comments ,,,27/08/2023 10:22,27/08/2023 10:29,27-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
91f10785-716a-4ceb-9a91-550698b6e43c,Outcall,Returns,Reverse Pickup Enquiry,I'm very happy with customer support executive ,,,27/08/2023 08:16,27/08/2023 08:18,27-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
75fed6b9-f4ac-4a57-bf71-74d756bed2b4,Inbound,Returns,Missing,,,,27/08/2023 08:32,27/08/2023 08:47,27-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d0f5e510-b2af-49a5-9e57-e5dc20377a95,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:03,27/08/2023 11:17,27-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8642ff82-f69e-4dcb-9bdc-bd7794ac02ea,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:18,27/08/2023 17:55,27-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
5fdda12a-2071-4227-bd10-beb65645b66c,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 17:27,27/08/2023 17:28,27-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
87b1154c-824c-4b6c-8d94-48803688e302,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:36,27/08/2023 19:58,27-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
adf65f3e-dd7c-4c53-9329-742a13ef4501,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:13,27/08/2023 21:16,27-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
788f7dc7-7476-4725-bc86-85d49e3a23de,Inbound,Order Related,Seller Cancelled Order,Nyc,,,27/08/2023 21:24,27/08/2023 21:32,27-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
beaf33c1-337f-40c7-9ac9-50fed087d16c,Inbound,Order Related,Order status enquiry,,,,28/08/2023 00:43,28/08/2023 00:44,28-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
d623baab-f6a1-4684-ae40-e40f94300245,Inbound,Order Related,Seller Cancelled Order,,,,28/08/2023 00:44,28/08/2023 00:45,28-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
5877cbd3-0e37-4a49-8f39-957a8483321b,Inbound,Returns,Wrong,,6a8009f6-fa15-48bf-8348-2a7861954489,17/08/2023 16:24,27/08/2023 11:58,27/08/2023 12:01,27-Aug-23,SAUSAR,LifeStyle,529,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
3c1debab-b0ce-4672-a8f7-cc5306842d41,Inbound,Returns,Reverse Pickup Enquiry,,7592f31f-e0b7-4ccc-a302-587ba38195c4,17/08/2023 19:02,27/08/2023 11:23,27/08/2023 11:24,27-Aug-23,JAMNAGAR,LifeStyle,379,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
290360d2-9c17-4d19-afd7-da8d82387397,Inbound,Order Related,Order status enquiry,,de002136-ebb5-4a72-8262-fd23e99c47fc,23/08/2023 22:17,27/08/2023 15:57,27/08/2023 15:58,27-Aug-23,POKARAN,Electronics,999,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
23855a55-8f9e-466d-aa54-996ac1c345bc,Email,Order Related,Delayed,,,,27/08/2023 06:53,27/08/2023 06:54,27-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
4f4b081e-c9d5-4beb-9232-a0ba83d587ad,Outcall,Product Queries,Product Specific Information,,,,26/08/2023 20:50,27/08/2023 20:15,27-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
2c8da312-13fc-4ae4-8a18-8d9689e59d1c,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 12:02,27/08/2023 13:35,27-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f33ad1a3-758b-4fcc-a2a0-93242e5732cb,Outcall,Order Related,Installation/demo,,,,27/08/2023 13:22,27/08/2023 13:25,27-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
caa20148-ed87-422d-b2b4-34d0fe6859c3,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 13:53,27/08/2023 14:02,27-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
5a082c91-b972-4fb0-a93d-8fa53c1764bf,Inbound,Product Queries,Product Specific Information,MicKel Ekka ,,,27/08/2023 22:41,27/08/2023 23:04,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
7da3f640-3c76-4173-83e4-dcff78a337d6,Inbound,Returns,Reverse Pickup Enquiry,Good experience,,,27/08/2023 10:51,27/08/2023 10:56,27-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
15318db3-68ae-4370-a82c-21a7788f30d9,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:49,27/08/2023 12:54,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
c44c8379-77a0-4e10-9ee7-7c8019bf0b30,Inbound,Returns,Fraudulent User,,,,27/08/2023 12:28,27/08/2023 12:31,27-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
7d89c6a7-c907-4e0c-9cca-de4be5d67ca1,Inbound,Returns,Return request,Very good ,,,27/08/2023 14:10,27/08/2023 14:14,27-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
870c6599-a785-470d-b10b-a856f7e97bce,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:07,27/08/2023 15:18,27-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
648f09ab-d175-48a0-8112-a1b01f116a25,Inbound,Order Related,Order status enquiry,Imtyaz,,,27/08/2023 15:22,27/08/2023 15:24,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
226093e2-abed-46d6-bd5d-a756d11bfd44,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 16:55,27/08/2023 22:04,27-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
f211b275-a9cb-478e-80d9-eab96e741eb0,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 17:32,27/08/2023 17:54,27-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
da197a37-e190-4041-be06-358817fef191,Inbound,Product Queries,Product Specific Information,Thanks,,,27/08/2023 17:53,27/08/2023 17:55,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6f49c9f7-bc5b-4133-a114-82b55a14ee25,Outcall,Product Queries,Product Specific Information,Very helpful ,,,27/08/2023 18:30,27/08/2023 18:58,27-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
f3019bfa-425a-49d0-bfa2-877e128b1f08,Inbound,Order Related,Priority delivery,,,,27/08/2023 23:31,27/08/2023 23:33,27-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1a00015f-7ec3-440c-962c-a3cf8feb1c2c,Outcall,Order Related,Delayed,,9624830c-d975-4545-a4ae-f7fd6c892199,14/08/2023 16:26,24/08/2023 10:51,27/08/2023 11:26,27-Aug-23,DERABASSI,LifeStyle,239,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
6f6146cb-290e-488c-8dcd-dda2cfa13164,Inbound,Order Related,Delayed,,4d32d78b-f4b6-4e10-9c1c-f2ac9efb998e,08/12/2023 19:41,26/08/2023 23:10,27/08/2023 09:41,27-Aug-23,CHENNAI,LifeStyle,959,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
18ebef1f-4bba-410b-b816-41cbc2b7c84d,Email,Returns,Missing,,5fe4e0d1-7682-44db-beb3-a464ebc8f1da,08/11/2023 16:39,27/08/2023 20:50,27/08/2023 20:51,27-Aug-23,JAJPUR ROAD,Mobile,24999,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,1
9ddc436a-566e-45e3-9279-026af49cd3cc,Inbound,Returns,Reverse Pickup Enquiry,,5924afdc-2037-456d-b443-b5d09aa96188,14/08/2023 19:35,28/08/2023 00:48,28/08/2023 00:51,28-Aug-23,BHIWANI,Home,1054,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
6272d9e1-050b-44f9-9d61-786388ea728a,Email,Cancellation,Not Needed,Delay in grocery not acceptable ,,,27/08/2023 18:57,27/08/2023 19:05,27-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
69a8d17d-60c2-40c0-a4c9-6e0bdf8f52ba,Inbound,Order Related,Delayed,,,,26/08/2023 19:12,27/08/2023 11:48,27-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
f8d80dab-b09a-45c2-8ffc-4c8eae891d45,Email,Order Related,Delayed,,,,27/08/2023 15:34,27/08/2023 15:36,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
98da3cf6-deb6-4647-b786-87ae50d4d3e3,Inbound,Order Related,General Enquiry,Kk,,,27/08/2023 09:00,27/08/2023 09:16,27-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
b25d1e9e-6a27-4b3d-8f79-f30e6f435c3e,Inbound,Returns,Reverse Pickup Enquiry,??? ???? ?????? ???? ??? ?? ???? ??? ???? ??? ???? ?? ???? ?????? ???? ??? ?? ??? ??? ???? ??? ?? ?? ???? ??? ?? ?????? ??? ????? ??? ?? ?? ???? ??????? ?? ??? ??? ??? ?? ??? ???? ?? ???? ???? ?????? ???? ????? ??? ?? ???? ?? ?? ??????? ???? ??? ?? ??????? ?? ?? ??? ?? ??? ?? ???? ????? ?????? ???? ??? ???? ???? ?? ?????? ???? ??? ?? ??? ??? ???? ??? ?? ?????????? ???? ???? ??? ?????? ???????,,,27/08/2023 09:39,27/08/2023 10:10,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3939b761-f113-46c8-a80e-0310b65713bd,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:41,27/08/2023 20:17,27-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
8870dd38-4fbe-4402-8957-9475e2555e93,Inbound,Payments related,Wallet related,First of all thank you for Shopzilla costumer service 3 or 5 minutes talking u and slov my issues than u sir,,,27/08/2023 12:51,27/08/2023 12:54,27-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d36c221d-6a81-4e1f-9038-183faca897e4,Inbound,Order Related,Installation/demo,,,,27/08/2023 13:29,27/08/2023 13:31,27-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
79bd894b-d0cb-43a3-90e3-d4b193b0b4da,Inbound,Order Related,Priority delivery,,,,27/08/2023 14:31,27/08/2023 14:36,27-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
617bffd3-ad49-4413-ad10-fe191346bac1,Inbound,Returns,Return request,,,,27/08/2023 14:54,27/08/2023 14:56,27-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
16f75841-d78d-418d-8e89-f23dba30c1a3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:19,27/08/2023 15:21,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3d943afa-2d16-42ea-8a37-8fb3a7fe05e5,Inbound,Returns,Return request,,,,27/08/2023 17:04,27/08/2023 17:06,27-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
75b8fc11-bcf9-4944-bb54-bcc89f331520,Inbound,Order Related,Installation/demo,got very good support thanks ma'am,,,27/08/2023 17:12,27/08/2023 17:23,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5318f100-a819-4c44-bf91-bd695649a63d,Inbound,Returns,Wrong,I am happy ,,,27/08/2023 17:25,27/08/2023 17:34,27-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
fe670953-5e2b-45d1-9385-9b2055db68de,Outcall,Returns,Fraudulent User,Very satisfied with customer support executive. The executive was helpful and able to understand the issue and gave me very clear instructions for resolving my issue.,,,27/08/2023 21:58,27/08/2023 21:59,27-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
24e30d3c-1ac5-43c4-b366-564112302261,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 20:07,27/08/2023 20:11,27-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
fa34b7e1-9848-4478-9b9b-f7b8d79a4eb6,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 21:28,27/08/2023 21:29,27-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,4
d4696c14-009f-4286-8e2c-0a83d07352e3,Inbound,Returns,Return request,good ,,,27/08/2023 22:21,27/08/2023 22:25,27-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
c8e67730-a8a2-4f9e-8bdc-6dffc38e2c15,Outcall,Shopzilla Related,General Enquiry,She is really polite person. Good to talk. ,,,27/08/2023 22:43,27/08/2023 22:47,27-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
0015c74f-3b39-49cb-b73f-2601d33a5dd4,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:37,27/08/2023 22:42,27-Aug-23,,,,,Melody Jackson,Isabella Wong,Emily Chen,>90,Evening,5
05b55dfd-bf24-4cf0-b944-189ffe6512f3,Inbound,Returns,Missing,Osm,,,28/08/2023 00:12,28/08/2023 00:13,28-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
5e9bae45-e3c9-455a-a9d7-1ca43960d9f2,Inbound,Product Queries,Product Specific Information,Good ,,,27/08/2023 23:23,27/08/2023 23:45,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
199753fb-03d6-454c-95f7-9f6fcf682cf8,Inbound,Returns,Damaged,,0586e87e-389a-4255-b193-b1adcf0d32b5,19/08/2023 14:04,26/08/2023 19:38,27/08/2023 13:25,27-Aug-23,NELLORE,Mobile,31999,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
f683f16f-7d13-45ce-ae35-912b1b0b0cd7,Inbound,Order Related,Delayed,,d0358894-e671-4cb7-805c-19139367d5d8,20/08/2023 19:21,27/08/2023 14:28,27/08/2023 14:30,27-Aug-23,PATNA,Mobile,13974,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
e69c64c1-c048-4480-aa99-059b70d0a012,Inbound,Refund Related,Refund Related Issues,Bad job,94f2d411-20be-4e38-a131-3c68fbf5dd80,30/07/2023 11:38,26/08/2023 11:26,27/08/2023 08:45,27-Aug-23,TENSA,LifeStyle,599,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
256803e9-9d20-4a73-a619-827036cc4a94,Inbound,Returns,Technician Visit,,4a8de2d8-cce3-4d55-bdf6-b013f3af36a4,29/07/2023 10:14,27/08/2023 14:18,27/08/2023 16:12,27-Aug-23,GUWAHATI,Electronics,46990,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
baee4eb4-5110-49ad-8abe-b3adecf3cf84,Outcall,Feedback,UnProfessional Behaviour,,,,26/08/2023 16:13,27/08/2023 07:52,27-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
91e3c15e-5db7-4bd2-8e69-a77cac7f4a8d,Email,Refund Related,Refund Enquiry,,,,27/08/2023 11:42,27/08/2023 11:43,27-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
9a767e1e-960f-4d45-a677-1434abf13451,Outcall,Order Related,Order status enquiry,,,,27/08/2023 13:01,27/08/2023 13:05,27-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
29ebcb89-a69b-4bc0-9157-8d3157970e35,Inbound,Returns,Reverse Pickup Enquiry,Please As per the concern make some new policy for the dilevery excutive..,,,27/08/2023 20:49,27/08/2023 20:50,27-Aug-23,,,,353,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
3e38d60d-6344-4b89-882c-19cd106e18bc,Inbound,Order Related,Order status enquiry,Good ,,,27/08/2023 16:54,27/08/2023 16:59,27-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
78d568f8-d80d-48dd-9f05-52b57b5c2e4c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:12,27/08/2023 18:13,27-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
acaf24dc-6389-4689-b96d-12b05c8a1671,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:51,27/08/2023 20:55,27-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
ca22b805-e8c8-4d79-877f-a4fac58c9058,Inbound,Feedback,UnProfessional Behaviour,Very nice ,a44c782e-3f9c-4b95-9db8-7b2ae4f9a547,08/08/2023 13:20,27/08/2023 18:11,27/08/2023 21:17,27-Aug-23,SANGANER,LifeStyle,375,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
af730d13-81fe-4e19-a526-55f0a6da3c87,Inbound,Order Related,Order status enquiry,,62e54914-224e-49a0-9b12-2d332edbbf19,22/08/2023 21:35,27/08/2023 21:09,27/08/2023 21:10,27-Aug-23,MADHUBANI,Mobile,12999,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b41e563c-e9de-490a-ba5b-f1c85ba94b8c,Inbound,Returns,Reverse Pickup Enquiry,,3d9311ec-3e54-4728-9912-b7c1e490bcfd,15/08/2023 15:14,24/08/2023 12:34,27/08/2023 11:33,27-Aug-23,BARASAT,LifeStyle,198,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
59a827ac-093c-41be-9df5-4b8d0e061e81,Inbound,Returns,Reverse Pickup Enquiry,???? ???? ???? ???? ?????,f2da717e-38bf-4ab7-8cae-771f513ac48e,13/08/2023 20:25,25/08/2023 14:38,27/08/2023 19:48,27-Aug-23,BARMER,Home,2997,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
0d851aee-ca6a-4c02-8172-3c0b1d55d48d,Email,Returns,Service Centres Related,Bohut bekar sarvice h  frod    i h koi policy   h ,,,26/08/2023 13:44,27/08/2023 09:59,27-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
b1dadce0-2163-49ae-a3a7-3b1fc28d32ed,Inbound,Returns,Wrong,,,,27/08/2023 09:23,27/08/2023 09:35,27-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
960443d7-2caa-4184-97b1-4b529de53770,Inbound,Returns,Missing,,,,27/08/2023 10:53,27/08/2023 11:01,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
50afd2e5-24f9-4c26-8e0e-becf751d8cf6,Inbound,Returns,Fraudulent User,Baar baar problem aayi ki glat product receive hua to aapki side se koi response nhi....bad service,,,27/08/2023 12:17,27/08/2023 15:15,27-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
9c68c667-0280-4008-b29a-9f55ff43fc1a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:29,27/08/2023 15:31,27-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
ad47b1f7-5227-4f07-9a2b-3de82b32dcac,Outcall,Returns,Reverse Pickup Enquiry,Very good support ,,,27/08/2023 16:16,27/08/2023 16:17,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
0c72ab11-867e-4d9d-9acd-acd7def094bb,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 18:00,27/08/2023 18:19,27-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
89830f74-b71e-42f2-ac32-cc169f517836,Outcall,Order Related,Order status enquiry,,,,27/08/2023 19:24,27/08/2023 19:30,27-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
36a8348a-6bf4-4b37-9043-4b9a6ba6ea20,Email,Refund Related,Refund Enquiry,,,,27/08/2023 19:25,27/08/2023 19:38,27-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
53e399c3-a9bd-4a5b-a647-8edb9e760b2c,Inbound,Order Related,Delayed,Good????,,,27/08/2023 21:44,27/08/2023 21:50,27-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b3bdfe6c-6062-4987-8b35-95e9713abef2,Inbound,Returns,Reverse Pickup Enquiry,Poor,be2ff4ee-9fd4-4aab-ae4c-a8c4d1dc34e7,18/08/2023 08:46,27/08/2023 12:21,27/08/2023 15:15,27-Aug-23,KOLKATA,LifeStyle,167,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
9d3ac021-dacf-4386-8a6d-c962404a6c42,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:13,27/08/2023 23:45,27-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
e86ff684-c7d4-4f38-9385-dd6f5c370989,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:48,27/08/2023 10:53,27-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
b5bdb915-0dbd-4ced-bca1-ec11012e5902,Inbound,Order Related,Order status enquiry,Yes,,,27/08/2023 12:18,27/08/2023 12:21,27-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
637cdb30-789b-4c6d-bfe8-bab8deae5607,Email,Order Related,Delayed,,,,27/08/2023 12:30,27/08/2023 12:39,27-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
141e51b9-b75c-4289-8152-7f19e3c30432,Outcall,Order Related,Seller Cancelled Order,,,,27/08/2023 13:53,27/08/2023 13:55,27-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
2bbb0db2-5d4c-4bcc-b475-dfffbee12276,Inbound,Order Related,Priority delivery,Very good??,,,27/08/2023 14:18,27/08/2023 14:19,27-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
a6296bda-cd04-4254-b416-c725a7094790,Outcall,Returns,Reverse Pickup Enquiry,Customer should not cheat.,,,27/08/2023 15:05,27/08/2023 15:08,27-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
46d16893-c254-45d4-87e7-9c2d6422009e,Inbound,Returns,Return request,,,,27/08/2023 15:27,27/08/2023 15:38,27-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
afb8efb6-ff29-41cc-8041-72ad0dfcdf3b,Inbound,Returns,Return request,,,,27/08/2023 16:54,27/08/2023 17:04,27-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
13d9e740-c54e-4f49-a760-0c9c5c38f8f8,Inbound,Order Related,Installation/demo,Please Replace the mobile ,,,27/08/2023 20:50,27/08/2023 20:53,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
3bd4caa7-9e95-4622-90a0-8cb7828f1e34,Outcall,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 21:17,27/08/2023 21:18,27-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
0ec84d48-f4d9-44d6-ba7f-d64b9b2f97d6,Inbound,Order Related,Order status enquiry,,,,26/08/2023 21:02,27/08/2023 07:09,27-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
ae2f6fe5-5bb3-406d-800e-ea365bf17d5c,Inbound,Returns,Technician Visit,,,,27/08/2023 07:34,27/08/2023 07:34,27-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
928aaf86-838f-40bb-9ac5-03c3deec6567,Inbound,Returns,Reverse Pickup Enquiry,I happy with customer sport thank you Shopzilla ,,,27/08/2023 10:05,27/08/2023 10:08,27-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
8a2e6f53-d875-40e4-b2bd-2db819206666,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:27,27/08/2023 11:28,27-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
28454225-a2f0-4d98-b102-c8a57e7a97d8,Inbound,Order Related,Order status enquiry,,,,27/08/2023 12:20,27/08/2023 12:26,27-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
e0fc1728-76b8-4e2b-ac71-05284f824375,Outcall,Returns,Wrong,Thanks mam,,,27/08/2023 20:50,27/08/2023 20:58,27-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
864374f6-777e-4096-b6ba-868cad78b760,Inbound,Returns,Return request,Not happy ??,,,27/08/2023 13:24,27/08/2023 16:28,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
35d025f1-b4d7-4d6f-90d0-9361a78761a2,Inbound,Returns,Reverse Pickup Enquiry,Try to resolve as soon as possible ,,,27/08/2023 12:53,27/08/2023 18:50,27-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
0d73e9a9-8494-46bb-9927-f8b49b0dd0a4,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 21:20,27/08/2023 22:59,27-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
8865c1dc-d046-4f3a-bb01-d6cc4400edc6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:06,27/08/2023 15:07,27-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
87d3fb30-80b8-4379-bedb-1f2464cb8a17,Inbound,Returns,Return request,,,,27/08/2023 17:00,27/08/2023 21:50,27-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
3225bbd2-a05e-4977-9c32-865487be5efd,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:10,27/08/2023 18:37,27-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
b5148c78-b68c-4d02-ab72-e40d13cd30c6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:54,27/08/2023 18:58,27-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
b5035322-5297-498c-9d24-5c1955e631c4,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 19:16,27/08/2023 19:24,27-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
46d60249-8f17-4d87-b65a-602626d005d1,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:06,27/08/2023 20:08,27-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4cf4875c-9f10-4154-8c55-38945b302a36,Inbound,Order Related,Delayed,Very very unhappy with customer service ,5f507f7e-a021-46b5-8815-5c926640078d,08/04/2023 08:00,27/08/2023 19:49,27/08/2023 19:51,27-Aug-23,BARGARH,Books & General merchandise,299,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
902e4739-5d82-47ae-848d-d0f50e726407,Inbound,Order Related,Delayed,,87f3541e-e8e0-47a9-aeec-7fa5a627e29a,17/08/2023 10:01,27/08/2023 07:20,27/08/2023 07:23,27-Aug-23,YEOTAMAL,Electronics,133,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
20fe916f-aed6-42d1-9193-97198cb4a145,Email,Returns,Reverse Pickup Enquiry,Good customer support executive. Useless company executives. Just can't solve a simple issue. ,,,26/08/2023 16:19,27/08/2023 14:53,27-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
9c57aba6-a4aa-45c7-bb15-fe559e5984ac,Inbound,Order Related,Delayed,,,,27/08/2023 09:26,27/08/2023 09:28,27-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
15738bd4-c1f4-4902-9f84-765c41c36d35,Inbound,Returns,Wrong,Thanks for helping me. ,,,27/08/2023 10:48,27/08/2023 10:52,27-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
ec014466-2b7e-4711-b0db-3f74d3faa518,Inbound,Returns,Reverse Pickup Enquiry,Plz help my problem till not solved ,,,27/08/2023 11:07,27/08/2023 11:44,27-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
3f9a2688-16c5-4db6-82c7-baf3725b8f7b,Inbound,Returns,Return request,,,,27/08/2023 14:39,27/08/2023 14:45,27-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
7876a5d2-d791-4611-97bc-e051330a501c,Outcall,Order Related,General Enquiry,,,,27/08/2023 14:39,27/08/2023 17:50,27-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
91e41650-5002-4084-88e0-7b376c300e1f,Inbound,Order Related,Installation/demo,,,,27/08/2023 15:08,27/08/2023 15:09,27-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
799b4c49-4db4-4394-b1eb-c52fec120e3a,Inbound,Returns,Service Centres Related,,,,27/08/2023 17:38,27/08/2023 17:39,27-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
437bb168-87f0-4ffd-8b49-cd1a9ad8628f,Inbound,Returns,Return request,The customer executive ordered no.5 shoes for exchange instead of 2.5 size,,,27/08/2023 19:40,27/08/2023 20:18,27-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,2
d64c2a1e-1e62-44cb-9902-bf9cf60a7a47,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 19:41,27/08/2023 19:47,27-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9e91ba7a-ea2a-4511-9917-8e3e88cc1c67,Inbound,Order Related,Priority delivery,,,,27/08/2023 20:07,27/08/2023 20:11,27-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1e0212a0-5163-4ea7-88f6-400076ab2e63,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 21:27,27/08/2023 21:56,27-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
ebff594d-1555-4d87-8112-9701e6eb3a1b,Email,Returns,Fraudulent User,,66b70505-8724-4fd0-acf7-54bae875c07c,14/08/2023 11:36,27/08/2023 11:58,27/08/2023 12:08,27-Aug-23,BERHAMPUR,LifeStyle,678,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
27909b71-2e69-4948-8706-4b5494d62944,Inbound,Returns,Exchange / Replacement,,4f429160-61f5-4788-8919-f4af4fe50ae8,17/08/2023 19:28,24/08/2023 18:53,27/08/2023 18:58,27-Aug-23,ANANTAPUR,Mobile,18999,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,3
fccb73fa-aadb-4add-bf22-f4c042f84abc,Inbound,Cancellation,Not Needed,,1c317605-955b-4e9a-8c2d-9a4f4289d175,21/08/2023 09:25,27/08/2023 11:15,27/08/2023 11:16,27-Aug-23,BALLIA,Electronics,1399,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f3b4b824-205b-4e11-b665-eb7f939b8dd4,Inbound,Returns,Reverse Pickup Enquiry,,f8d0e562-822d-433e-b348-56f96d44fff8,21/08/2023 15:04,27/08/2023 22:51,27/08/2023 22:53,27-Aug-23,LUCKNOW,Electronics,699,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
61c2c24c-0257-424b-9cd6-3f345230810e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:36,27/08/2023 12:43,27-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
01754262-6fa1-47f7-9c4d-9281147adbc4,Inbound,Returns,Reverse Pickup Enquiry,Very good maan,,,27/08/2023 07:06,27/08/2023 07:07,27-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f3eb8bcd-b556-4fa1-b977-c9d43d60edd4,Outcall,Order Related,Priority delivery,She was too good,,,26/08/2023 21:12,27/08/2023 06:52,27-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2d2ea0aa-bac6-497a-aa55-6ea8c3479c41,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:30,27/08/2023 09:32,27-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6049b6ab-8e1d-4622-bcf6-ec011d711144,Inbound,Order Related,Order status enquiry,Valo,,,27/08/2023 16:42,27/08/2023 16:43,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
a536808e-fe35-4838-be75-191f08344ae9,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 11:47,27/08/2023 12:27,27-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
4b7eb39a-02a7-45ca-875c-b70df6a9cd4d,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,27/08/2023 12:50,27/08/2023 13:02,27-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d3cf92aa-c2a9-4081-9ac0-947fa46b04e9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:00,27/08/2023 14:01,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
661ab9a8-b48c-4c1b-bc0a-03b19e220f5e,Inbound,Returns,Missing,,,,27/08/2023 15:00,27/08/2023 15:23,27-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d8c689bd-d8e6-4c38-ad8b-384f3d798ce8,Inbound,Order Related,Invoice request,Make invoice available in the app,,,27/08/2023 15:48,27/08/2023 15:54,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,4
3d96dc80-da53-4255-9d05-bd62123201fa,Inbound,Order Related,Invoice request,"Excellent service from the executive, Shopzilla should work on Return pilicy",,,27/08/2023 17:53,27/08/2023 19:32,27-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
15ae1e47-a556-4fe6-b767-dc35f2e5caea,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:21,27/08/2023 20:24,27-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
00939e0e-9e8c-4616-9976-57074bb60644,Email,Returns,Missing,Thank u very much,,,27/08/2023 21:21,27/08/2023 22:18,27-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
c9cac092-f0fa-46ff-9e35-9c4255767d64,Inbound,Order Related,Installation/demo,Very poor service ,c3805350-62b2-4114-ad1c-74af495cfcb5,14/08/2023 21:03,25/08/2023 19:18,27/08/2023 23:12,27-Aug-23,GOALPARA,Home Appliences,31999,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
db30e173-3dcb-4d38-b7c2-28aa1a63aa46,Inbound,Order Related,Delayed,I m really happy fir the consent of agent,,,27/08/2023 12:42,27/08/2023 12:44,27-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
7ab027bf-d85c-4fca-a124-2d2f0ab12a56,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:48,27/08/2023 12:25,27-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
fa442cb0-6353-4c2f-9d71-68759e393943,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:47,27/08/2023 10:49,27-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
0c20d429-0cb1-4c96-abdb-6d230d2416cf,Inbound,Returns,Return request,Shopzilla is best,,,27/08/2023 13:26,27/08/2023 13:37,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
6d6f5c0e-6260-4f7f-9492-d418a28bfd56,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:26,27/08/2023 19:37,27-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
e027985f-68e0-4c95-932b-2853a0d499b6,Inbound,Cancellation,Not Needed,Good,,,27/08/2023 15:03,27/08/2023 15:06,27-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e24f35ca-3243-447b-acbb-1418c18bc94e,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:19,27/08/2023 17:20,27-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,3
6b5fe004-50b6-445a-bdc5-733fb209bda0,Inbound,Order Related,Order status enquiry,tekyu aapka ,,,27/08/2023 17:37,27/08/2023 19:52,27-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
c5121d11-94ec-4420-9cff-36b772c2f429,Inbound,Refund Related,Refund Enquiry,Good service ??????,,,27/08/2023 22:35,27/08/2023 22:43,27-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
3c49bae2-5058-4852-b8bd-361e72935a94,Inbound,Returns,Reverse Pickup Enquiry,,20015d63-6e8d-4c78-8ada-a69fcfa4f380,15/08/2023 15:38,23/08/2023 13:54,27/08/2023 07:55,27-Aug-23,JUNAGADH,Books & General merchandise,399,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,3
5ceaa740-6b01-4531-b60b-d2c77a2ef210,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:30,27/08/2023 10:39,27-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
f5db2bcd-66b8-4ba7-b253-fee157f6f022,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 12:37,27/08/2023 12:40,27-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
5602f3eb-22d6-43fe-8225-7e1b71064934,Outcall,Returns,Fraudulent User,Excellent ,,,27/08/2023 14:46,27/08/2023 14:47,27-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
56524d7c-8012-42ed-a606-a81011cba384,Inbound,Order Related,Order status enquiry,Good,,,27/08/2023 15:07,27/08/2023 15:08,27-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
016afe67-90f3-4a50-b4e3-d0f66978fe92,Inbound,Returns,Reverse Pickup Enquiry,Customer support service is nice,,,27/08/2023 15:14,27/08/2023 15:16,27-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
8c102f3b-15a6-4c47-a811-9d6fd8779da4,Inbound,Returns,Wrong,,,,27/08/2023 17:00,27/08/2023 17:10,27-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,4
c2abaaed-1500-48d3-a7e8-3de2870d86f9,Inbound,Order Related,Order status enquiry,Yad,,,27/08/2023 18:38,27/08/2023 19:57,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
b925902b-8f73-4a73-b6bc-2b4bb1bd8b36,Inbound,Returns,Reverse Pickup Enquiry,Thanks a lot for helping me out within a minute.,,,27/08/2023 18:37,27/08/2023 18:39,27-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b976913b-c520-4a6b-af32-cf551aa42930,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 21:25,27/08/2023 21:29,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9573ef8e-4ab2-4ae0-b9b8-e473e062289d,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 22:08,27/08/2023 22:31,27-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
95f8053c-94a7-448a-be69-9059e898cb84,Inbound,Returns,Reverse Pickup Enquiry,,788a9d78-ee45-4552-99de-cce365a297af,18/08/2023 11:27,27/08/2023 08:39,27/08/2023 09:00,27-Aug-23,NANPARA,Electronics,349,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
24dee17f-d352-4496-8437-f052ca5c2a34,Inbound,Cancellation,Not Needed,,9a06a84b-7831-436f-b6bc-4d7674c5f487,19/08/2023 22:34,27/08/2023 11:36,27/08/2023 11:38,27-Aug-23,JAISALMER,Home Appliences,25790,,William Carey DVM,William Park,John Smith,61-90,Evening,5
96771708-a42f-42d7-af19-ffe11251bf7c,Inbound,Order Related,Delayed,,,,27/08/2023 13:40,27/08/2023 13:41,27-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
00ad5ae1-127a-4747-a532-5d79297ffc7c,Inbound,Returns,Reverse Pickup Enquiry,Please resolve my issue,,,27/08/2023 10:29,27/08/2023 10:51,27-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
4aaf98fc-28d4-4a35-993e-2201a6b01373,Inbound,Returns,Return request,Very good executive ,,,27/08/2023 12:59,27/08/2023 13:05,27-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,5
157052d3-8017-4b35-a2e4-6ff60f2a3244,Outcall,Product Queries,Product Specific Information,Sounds problem ,,,27/08/2023 13:21,27/08/2023 13:28,27-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ddc49b69-f941-474c-a20a-3dae8793fb21,Outcall,Returns,Reverse Pickup Enquiry,Please open offline centers of Shopzilla. ,,,27/08/2023 15:29,27/08/2023 15:31,27-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
d2d60f0a-c866-4556-8c84-626c358eb1e0,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 15:56,27/08/2023 16:00,27-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
96839303-0730-4cb6-8f89-1a485ad5bfd0,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:50,27/08/2023 17:03,27-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5eabd4a9-f90b-41d9-8c54-35661e749756,Outcall,Returns,Return request,,,,27/08/2023 16:35,27/08/2023 16:37,27-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,4
bc05cf57-d988-40ab-884c-d3db972f6112,Inbound,Cancellation,Not Needed,,,,27/08/2023 17:10,27/08/2023 17:12,27-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
95eeb08a-63ea-49cc-b2da-ba35d47a599d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:59,27/08/2023 19:09,27-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
520806fd-3148-486b-9a22-98e330f7d545,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:48,27/08/2023 20:15,27-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
5ff7fb9e-3e9a-4936-adc5-ff1abcad4f5a,Outcall,Payments related,Wallet related,Good,,,27/08/2023 19:09,27/08/2023 19:15,27-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
927689db-dbc9-4d14-b694-b4aac1babe07,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 22:51,27/08/2023 22:53,27-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
ddb3db54-3d87-470a-8200-7036aec093fb,Inbound,Order Related,Order status enquiry,Loved it nothing to say,,,27/08/2023 23:16,27/08/2023 23:17,27-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
29ccc748-be04-4cfa-8fc3-00cef427f803,Inbound,Returns,Reverse Pickup Enquiry,Good ,714bf02e-d5e4-4475-8827-8bece1ee240f,14/07/2023 10:33,27/08/2023 09:04,27/08/2023 09:07,27-Aug-23,PATNA,LifeStyle,949,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ffe55bda-5448-4c30-9259-23b88f75bf33,Inbound,Order Related,Order status enquiry,,,,26/08/2023 19:30,27/08/2023 07:44,27-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
a59d5195-7742-401b-b053-d18dbeaa8022,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:45,27/08/2023 14:00,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
02f33734-b425-4816-9784-1b4577326583,Inbound,Order Related,Order status enquiry,5,,,27/08/2023 12:04,27/08/2023 12:06,27-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6710328e-3bf0-4164-95e4-5495eb8d80c5,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:40,27/08/2023 13:54,27-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
52b0d648-5795-4810-8499-6b524521fb49,Outcall,Returns,Wrong,,,,27/08/2023 13:28,27/08/2023 13:32,27-Aug-23,,,,,Melvin Pace,Emma Park,John Smith,31-60,Morning,5
e1a11b14-292d-40f3-bc86-d7914e5239f5,Inbound,Payments related,Online Payment Issues,Nice ??,,,27/08/2023 14:32,27/08/2023 15:16,27-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
b57aa7d4-b167-4934-a194-c7e94c471654,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:28,27/08/2023 16:21,27-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
46df166e-34f8-4f53-8290-d7a09cd1fbde,Inbound,Order Related,Priority delivery,I like cod please this option COB PLEASE ?? ?? ?? Shopzilla ,,,27/08/2023 16:39,27/08/2023 19:15,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
59da85c4-a707-41eb-bf88-98355b71889e,Inbound,Order Related,Delayed,,,,27/08/2023 18:24,27/08/2023 18:25,27-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
910f4754-9b4b-4b1c-89bf-00336e6a1d85,Inbound,Order Related,Order status enquiry,,13605758-175f-416a-afd5-7a7b33b230eb,23/08/2023 22:44,27/08/2023 22:02,27/08/2023 22:03,27-Aug-23,PANVEL,Mobile,6499,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
69ed96ef-c828-43b3-8873-271e2c062315,Email,Returns,Missing,,,,27/08/2023 09:53,27/08/2023 09:54,27-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
f32276d3-3e77-4ec5-a569-8e5de59d6182,Email,Order Related,Delayed,,,,27/08/2023 12:47,27/08/2023 16:46,27-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
70b23587-0d9d-456c-8fab-77fc2a5d2a37,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:50,27/08/2023 13:54,27-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
bffe148c-0b5b-4971-aff0-25ca22a19473,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:25,27/08/2023 16:27,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
b85c2f12-a3a9-488f-b5cc-497aef62f0b7,Inbound,Order Related,Priority delivery,,,,27/08/2023 17:15,27/08/2023 17:18,27-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
45150258-f110-4a0f-a328-c73998e483a5,Inbound,Returns,Return request,,,,27/08/2023 17:53,27/08/2023 18:30,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
faa5128d-42d6-4b79-b74f-ac2e2d35ed89,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 18:40,27/08/2023 18:54,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
c91fb1fa-9498-474e-9b67-88f908df27b3,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 22:28,27/08/2023 22:31,27-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
179a0a15-f67c-46e2-b6b6-585e25af0878,Inbound,Returns,Reverse Pickup Enquiry,,d782bb00-a165-44f0-8822-e513e6d93779,08/06/2023 11:49,27/08/2023 15:15,27/08/2023 15:32,27-Aug-23,JAIPUR,Electronics,1499,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
5864d520-e4c1-4d42-b5b4-651a9fa9b27c,Inbound,Order Related,Delayed,,8a981e39-910b-4011-bb2e-cea792406052,14/07/2023 20:05,27/08/2023 20:38,27/08/2023 20:42,27-Aug-23,PUNE,Home,165,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
01046d20-7bf7-43a1-87d6-a4203ac829b0,Inbound,Returns,Fraudulent User,,b9f01d5b-7696-4183-a3a0-1c7fdac0fbd9,21/08/2023 00:12,27/08/2023 11:22,27/08/2023 11:25,27-Aug-23,NEW DELHI,Books & General merchandise,117,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
0b3c470a-214f-43d2-a00a-cb1e4c5a1b3d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:48,27/08/2023 20:55,27-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
ee573044-cbff-4711-a242-66c2804b959c,Inbound,Order Related,Delayed,All is well ,,,27/08/2023 14:03,27/08/2023 14:14,27-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
68badd57-8263-410e-a31e-eccae1cadaa8,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:23,27/08/2023 07:26,27-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8463e5a4-0fc0-4baa-bd9f-f0de8af9bdd4,Inbound,Returns,Wrong,,,,27/08/2023 08:36,27/08/2023 08:48,27-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
7f79a3ac-d709-4da2-974f-698af0b454fa,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:58,27/08/2023 09:00,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1cd1958b-d315-4fb6-aa07-19cbce72ccac,Outcall,Order Related,Installation/demo,Try to register complain on sellers as they are denying the warranty policy.,,,27/08/2023 09:59,27/08/2023 10:34,27-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
ecf3d993-d29c-4591-88e0-a2eb52920a03,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:15,27/08/2023 10:18,27-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
d05fcec6-fd7d-4541-b0a3-52c90c75d690,Outcall,Cancellation,Return cancellation,Good exicutive support ,,,27/08/2023 11:01,27/08/2023 11:10,27-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
7d758830-d0e7-4936-bdab-d7d2248da43d,Outcall,Feedback,UnProfessional Behaviour,,,,27/08/2023 13:25,27/08/2023 13:35,27-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
2ecedd97-d68d-48de-bae6-88584a804428,Inbound,Payments related,Wallet related,,,,27/08/2023 14:28,27/08/2023 14:30,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
9adad687-b520-4937-a093-303ff2a79158,Outcall,Returns,Return request,,,,27/08/2023 16:28,27/08/2023 19:07,27-Aug-23,,,,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,4
59b37faf-ae78-4ed0-a3ec-643b4441a3e5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:06,27/08/2023 19:01,27-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
c088d7bb-d0a6-4689-9513-2f3874dd9641,Inbound,Payments related,Online Payment Issues,The way of Talking with Sargam Mam is Awesome...,,,27/08/2023 19:39,27/08/2023 19:48,27-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
cc89df8a-e372-4799-b792-1815753bb2e1,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 19:46,27/08/2023 19:54,27-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
4f1714b5-9ea9-4193-9a46-f46a980460e3,Inbound,Returns,Missing,V good,,,27/08/2023 21:29,27/08/2023 21:57,27-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
90b6d4e7-4fae-4b42-bf73-c78a06a1d963,Inbound,Returns,Reverse Pickup Enquiry,Wrong information is given by customer service ,11bd1501-47e6-4c02-b5e4-c8baea78fe91,14/08/2023 07:50,23/08/2023 19:59,27/08/2023 08:06,27-Aug-23,SITAPUR,Electronics,1599,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
a4834cea-8ea7-4fb1-b91b-a92009e7fe43,Inbound,Returns,Reverse Pickup Enquiry,,7d098658-1b00-4a07-9bb5-716321f57811,18/07/2023 16:12,23/08/2023 21:43,27/08/2023 14:20,27-Aug-23,RAMPUR,LifeStyle,3365,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,1
8d9fe5be-aca4-4dd6-a7ee-0885a9617eba,Email,Returns,Reverse Pickup Enquiry,,dadd30d7-0141-45b3-b519-36bd76df3fb2,13/08/2023 19:30,27/08/2023 23:45,27/08/2023 23:56,27-Aug-23,BHOPAL,Books & General merchandise,169,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
474b3439-42cd-4ba6-b8b7-659c150fe75f,Inbound,Order Related,Order status enquiry,,aca73571-3021-45ce-ac10-1bef2e248a02,25/08/2023 09:04,27/08/2023 13:32,27/08/2023 13:35,27-Aug-23,SATARA,Electronics,899,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5b878854-896f-4c43-9904-a934db0c5af3,Inbound,Returns,Return request,Helpfull support ,,,26/08/2023 14:18,27/08/2023 07:43,27-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
412c524b-3b17-4a0c-82a6-650854a61ae2,Inbound,Cancellation,Not Needed,,,,26/08/2023 16:01,27/08/2023 10:22,27-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,1
e3a3c958-c2c1-4b55-a5b3-12033b117f51,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:23,27/08/2023 18:33,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
ebedc9e0-4074-439f-b77b-9ee259570e03,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:44,27/08/2023 10:00,27-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
372c9d65-de63-42a0-879d-8b08c7a9ea1e,Inbound,Returns,Return request,????,,,27/08/2023 08:56,27/08/2023 09:41,27-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
31b63fbc-4357-4828-a9b9-deabf538dcb4,Inbound,Returns,Return request,/5,,,27/08/2023 10:56,27/08/2023 11:04,27-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
9277fec6-96c1-48e7-b455-0f6cbe0c997d,Inbound,Returns,Missing,,,,27/08/2023 11:15,27/08/2023 12:18,27-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
72cd97ac-3e19-43d7-8c62-fae42b36bcd5,Inbound,Returns,Return request,,,,27/08/2023 12:52,27/08/2023 12:56,27-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
05620a5a-7142-4bae-8f6a-3a5e7853ad91,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 13:33,27/08/2023 13:35,27-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e589e057-3c91-400d-8091-fa07e4176047,Inbound,Returns,Return request,,,,27/08/2023 14:13,27/08/2023 15:56,27-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
fb75c2f9-f733-45d4-908c-bcef27bd2685,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:43,27/08/2023 15:50,27-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
681d6b3b-97ce-4dc9-85b6-1520c06b9fab,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:18,27/08/2023 23:27,27-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,4
b72fc922-8a57-4641-b3ee-8415dd9523d1,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 20:16,27/08/2023 20:17,27-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
83d33ff8-07fe-4a32-bf65-aa8c35fe13fb,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:28,27/08/2023 23:31,27-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
23e1c383-3b6f-4e63-ad3e-95b43915aa73,Inbound,Returns,Missing,,,,28/08/2023 00:31,28/08/2023 00:42,28-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e72ecc82-7154-41f7-b15f-607bf44855dc,Inbound,Returns,Service Centres Related,,,,26/08/2023 16:49,27/08/2023 10:26,27-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
03289e1c-c9d9-4f42-bfe9-3a00b88ed92f,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 09:44,27/08/2023 09:50,27-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
cde9f4d6-ae3c-496f-a158-7baebbb41ece,Outcall,Returns,Fraudulent User,,,,27/08/2023 15:27,27/08/2023 15:45,27-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f4a75f7e-ab5c-43fc-b8f8-4b90320fe316,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:28,27/08/2023 16:47,27-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
76120eb5-256b-41c6-adf6-db78e8d84afe,Inbound,Order Related,Order status enquiry,Thanks ,,,27/08/2023 17:37,27/08/2023 17:38,27-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
6292d88d-bf9e-4d2c-82ab-7f74f95ffd29,Inbound,Order Related,Invoice request,,,,27/08/2023 16:57,27/08/2023 16:58,27-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f6f2b99f-135b-490c-957f-877018b1fde4,Outcall,Offers & Cashback,Affiliate Offers,,,,27/08/2023 20:14,27/08/2023 20:15,27-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
f55264f5-0441-41e3-89cc-e6ed3c0f52f4,Email,Returns,Reverse Pickup Enquiry,Not responding ,,,27/08/2023 15:05,27/08/2023 15:06,27-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
a1b8781b-23c0-44c7-87eb-0bd6307fbb06,Inbound,Order Related,Delayed,Good helpfull,,,27/08/2023 20:46,27/08/2023 20:49,27-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
13f5e117-f5a7-47ce-b1f2-fabdbd9b3f0a,Inbound,Product Queries,Product Specific Information,very nice,,,27/08/2023 09:31,27/08/2023 09:33,27-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
63f63ccc-29a7-4b4d-93d6-06f04d3d0737,Inbound,Order Related,Order status enquiry,  se pahunchayen cancel hone ki samasya ko  ,,,27/08/2023 10:43,27/08/2023 10:44,27-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
d4436be4-e95f-4fee-b4aa-936be8cdd19e,Inbound,Returns,Reverse Pickup Enquiry,Help customers to reach out to sellers directly in case of wrong/damaged product delivered...,,,27/08/2023 16:08,27/08/2023 16:09,27-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a2731932-e2ed-4107-a530-0076d85d834c,Inbound,Returns,Return request,,,,27/08/2023 16:58,27/08/2023 17:00,27-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
249056a6-079e-4be6-ae65-d821de9ad602,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:40,27/08/2023 19:10,27-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
2bf29c5c-3a52-4113-9be5-8338c4290c4b,Outcall,Order Related,Invoice request,,,,27/08/2023 19:09,27/08/2023 19:19,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4e559738-c85f-453f-b41a-f52cb6d6a568,Inbound,Returns,Damaged,,,,27/08/2023 20:21,28/08/2023 01:35,28-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c159fd4d-1055-46f0-9fa2-0e8eb34cd41c,Inbound,Cancellation,Not Needed,,,,27/08/2023 23:15,27/08/2023 23:17,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4170fe01-a688-440b-80c1-3fc29607c651,Outcall,Order Related,Delayed,not good,66ac122d-77e7-4644-aa92-2a4af0e17b32,08/05/2023 06:19,26/08/2023 18:20,27/08/2023 05:38,27-Aug-23,GURGAON,LifeStyle,1913,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
3984378b-b163-4bcb-bf8f-d72f65e7f0de,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:00,27/08/2023 14:22,27-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b666151d-9b6e-4cbd-81eb-663e37d6b0a5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:40,27/08/2023 07:48,27-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,4
3b77cee8-ff23-42d7-b6e5-64b15a225b79,Inbound,Returns,Return request,,,,27/08/2023 10:05,27/08/2023 15:45,27-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
99b42c65-8851-4837-b507-27e809ac292e,Inbound,Order Related,Unable to track,,,,27/08/2023 09:46,27/08/2023 09:50,27-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
0e814814-f3ba-468d-bc8a-bafce6e92e75,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 11:11,27/08/2023 11:14,27-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,3
cb4a13bd-9a5b-4529-8bcd-7adf8a2a21ce,Outcall,Shopzilla Related,General Enquiry,Thank you sh ,,,27/08/2023 12:32,27/08/2023 12:43,27-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
c1bac50e-399c-40b4-bfcf-03f95e1f473f,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:16,27/08/2023 23:30,27-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
ebb2ea65-7b9c-41a4-9edb-4d269685c6db,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:45,27/08/2023 17:47,27-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
b460e51d-cbd7-43a2-a88e-f26500bbe7d8,Inbound,Order Related,Delayed,All Good ,,,27/08/2023 19:53,27/08/2023 20:00,27-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
89e47309-1d8c-423a-8fb7-a2af68d6d2a5,Inbound,Shopzilla Related,Signup Issues,Good ,,,27/08/2023 21:56,27/08/2023 21:58,27-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
82618965-9b28-4e51-901d-128d65b2368a,Inbound,Order Related,Delayed,Very disappointed. She cut the call in middle of conversation. She was supposed to send me the warranty of one assist fire safety in my email. She hung up the phone. ,,,27/08/2023 23:20,27/08/2023 23:24,27-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
14bc1af5-e4d3-430c-84c2-28166cc7f0ca,Outcall,Returns,Reverse Pickup Enquiry,,a512077c-92cb-4d1e-9e22-42c7b43ee921,08/10/2023 14:12,27/08/2023 19:54,27/08/2023 19:59,27-Aug-23,JHAJJAR,Books & General merchandise,96,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
166142bd-659b-414f-a5bc-a5a592b8ceae,Inbound,Returns,Return request,,c354c169-4538-4634-a0af-5ee3b431a3e7,17/08/2023 07:56,27/08/2023 17:45,27/08/2023 18:34,27-Aug-23,CHANDBALI,Electronics,999,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
3166782c-b0ab-4fb9-a511-46a3abbf4dc6,Inbound,Order Related,Delayed,,,,27/08/2023 19:51,27/08/2023 23:12,27-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b0f52388-d18c-4037-b7a6-ba959eee4cda,Inbound,Returns,Fraudulent User,,,,27/08/2023 16:05,27/08/2023 16:39,27-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
0833e9cd-6d11-466c-b6af-e57a7b076ef8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:35,27/08/2023 10:39,27-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
3a0acda0-b36a-4db1-97a0-7d14be0f22f4,Outcall,Payments related,Online Payment Issues,I ,,,27/08/2023 11:36,27/08/2023 12:29,27-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0cceb637-ca65-4f99-a8cf-32ecd50a2e3f,Outcall,Returns,Return request,,,,27/08/2023 15:44,27/08/2023 15:57,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
1f28705b-3c3d-41aa-8860-616b1a6d76f4,Inbound,Order Related,Installation/demo,,,,27/08/2023 14:35,27/08/2023 14:37,27-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
2e9a9692-b6d3-49be-985a-ea01047cff8c,Inbound,Order Related,Delayed,,,,27/08/2023 18:41,27/08/2023 18:42,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5a85f174-d12f-4cff-a408-f921caf21f4b,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 21:12,27/08/2023 21:46,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
85b2ce8e-fb73-4731-8d72-93fe04176475,Outcall,Order Related,Delayed,,0bb5f3ec-6b98-4b18-9412-cd35f0bc007b,13/08/2023 19:06,27/08/2023 13:52,27/08/2023 13:57,27-Aug-23,MEERUT,LifeStyle,369,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
cccb8631-9d7d-40d2-b0bb-04da3f4a86a2,Inbound,Cancellation,Not Needed,,b5dfc6d5-8f0e-4c93-979d-7870ca095890,18/08/2023 18:48,26/08/2023 19:46,27/08/2023 14:53,27-Aug-23,ANJAR,LifeStyle,131,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
91644635-92d0-44c1-b813-892dbf7a00cc,Inbound,Offers & Cashback,Other Cashback,,,,27/08/2023 14:26,27/08/2023 14:27,27-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
45126c2d-d0ef-47d5-bd0a-83537a35db55,Inbound,Returns,Exchange / Replacement,Kindly resolve the issue as early as possible.,,,27/08/2023 15:29,27/08/2023 15:43,27-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6d7860e1-cf21-4f4e-8afa-a31e3ab042e3,Inbound,Order Related,Priority delivery,Good jon,,,27/08/2023 16:04,27/08/2023 16:07,27-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
53aac518-54bc-4ff0-b18d-a1c2e4cecaa1,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 17:12,27/08/2023 17:31,27-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
2ae3cd95-006c-4190-a22a-3bb719859103,Outcall,Order Related,Installation/demo,,,,27/08/2023 22:23,27/08/2023 22:51,27-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
595a189d-7937-43ba-b410-fd9c3d326208,Email,Returns,Reverse Pickup Enquiry,,dca7c1a7-d825-43fa-b85c-9c1a0e73e032,17/08/2023 06:48,27/08/2023 11:14,27/08/2023 16:28,27-Aug-23,BANGALORE,Affiliates,125,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
5e228cf7-3673-4247-862f-b49f961a3400,Inbound,Order Related,Priority delivery,,1aba27b6-1198-45d6-ba4e-93c005c7a268,25/08/2023 16:30,27/08/2023 21:26,27/08/2023 21:28,27-Aug-23,REWARI,LifeStyle,2499,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
f78ac6aa-4827-4b7f-8864-9fbbc1e9d2ce,Inbound,Order Related,Delayed,Good ????,,,27/08/2023 07:56,27/08/2023 07:56,27-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
9d8c6bee-5317-4dfe-aed5-9d27ea11118b,Inbound,Returns,Service Centres Related,,,,27/08/2023 14:19,27/08/2023 14:19,27-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,4
0a7bd578-3334-47d1-a6ac-1aba2104c8cc,Inbound,Order Related,Order status enquiry,thanks,,,27/08/2023 19:30,27/08/2023 19:31,27-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
a40c562f-657e-4cb5-8f3e-a72925eb7d10,Inbound,Order Related,Delayed,,,,27/08/2023 19:50,27/08/2023 19:51,27-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
d5c1bdc0-fa75-44e2-a805-be630a38ec8f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:03,27/08/2023 10:04,27-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
bcbe61de-7497-44e0-84c2-5f66f291afb7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:19,27/08/2023 12:24,27-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,2
bbcf2d05-0d0d-4cb6-bc70-e05af3bf5dd6,Inbound,Order Related,Delayed,,,,27/08/2023 18:41,27/08/2023 18:44,27-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
04184483-db1d-48a3-8de1-562f2727075d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:21,27/08/2023 13:22,27-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
c1939293-b1ef-46e2-bf43-f05086c4f8a7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:08,27/08/2023 16:11,27-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,1
6460cfff-1a7d-44ba-a3ef-e8c50de1c2ba,Email,Refund Related,Refund Related Issues,  gooddddd,,,27/08/2023 18:56,27/08/2023 18:56,27-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
435d8caf-f9c4-4930-b5bb-4cc6889dc80d,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 19:10,27/08/2023 19:11,27-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
17d3b55a-f08e-4000-b672-c775809b7e41,Inbound,Returns,Return request,,,,27/08/2023 20:35,27/08/2023 21:15,27-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,5
94ce9a12-83f5-4218-a45a-b754f208bcfd,Inbound,Payments related,Wallet related,Thank you ,,,28/08/2023 00:14,28/08/2023 00:48,28-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
4824d363-a5d1-4b9a-889b-f06ac2cc7140,Inbound,Returns,Reverse Pickup Enquiry,Reduce time for return and refund.,88e9eecf-0b8b-436d-b313-970558eea237,23/08/2023 18:03,27/08/2023 12:00,27/08/2023 12:01,27-Aug-23,ORAI,LifeStyle,1474,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
051b379b-dca6-45dc-93c5-dba0d453d3ae,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:22,27/08/2023 07:24,27-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
897e490e-0097-4576-b89c-06dd9bb9edaf,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 08:54,27/08/2023 09:37,27-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,3
e55126b0-7f9f-4059-a3e3-ace7977e6225,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:24,27/08/2023 09:26,27-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
94337e0f-35be-4553-b6f9-402774385c11,Inbound,Returns,Reverse Pickup Enquiry,Thanks ?? Shopzilla ,,,27/08/2023 09:25,27/08/2023 09:27,27-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
86498be0-ffcf-4b49-bd75-960e2bdff6ab,Outcall,Returns,Product related Issues,,,,27/08/2023 09:34,27/08/2023 09:34,27-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
2f92a2fa-2b59-487e-9989-941be2190160,Inbound,Returns,Reverse Pickup Enquiry,Good customer care executive ,,,27/08/2023 10:22,27/08/2023 10:25,27-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
5de86f69-0f79-4bc0-9a89-3461ab56b90a,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 13:25,27/08/2023 19:37,27-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
7a7b9fe5-d18d-4066-a723-ff2be49c4f58,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:45,27/08/2023 14:49,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7f45a281-16be-4d88-9e7d-892b0960ceb2,Outcall,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 20:36,27/08/2023 20:40,27-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9121dc99-4c83-4c29-b973-f9694e5429f3,Inbound,Returns,Fraudulent User,,,,27/08/2023 20:53,27/08/2023 23:41,27-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,4
5a994171-ab4b-4d15-a24d-8bf6f8d536db,Inbound,Cancellation,Return cancellation,Thank you,,,27/08/2023 21:23,27/08/2023 22:50,27-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
9c596302-7b61-453b-ad7a-a699a1e2a946,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 21:28,27/08/2023 21:32,27-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c2562b54-447e-4eb6-9cb9-c476446fa80b,Inbound,Payments related,Wallet related,,,,27/08/2023 21:30,27/08/2023 23:17,27-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0e473c72-f81a-4538-b790-1e7a0a032636,Outcall,Order Related,Delayed,,,,27/08/2023 22:25,27/08/2023 22:27,27-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b012cf8e-f418-4b3e-8b48-f098a29fed2a,Inbound,Returns,Reverse Pickup Enquiry,,b4d8122f-012c-467f-b4d3-65c901182d51,16/08/2023 15:25,27/08/2023 18:17,27/08/2023 23:57,27-Aug-23,BARH,Electronics,1649,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6a1172a7-b26b-4d92-a2aa-0481bc6a6a9a,Inbound,Order Related,Order status enquiry,,5f3256a6-0945-4ab4-a10f-541fd91cd515,19/08/2023 19:34,27/08/2023 14:50,27/08/2023 16:34,27-Aug-23,NEW DELHI,Books & General merchandise,635,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,2
275c8784-af31-46d3-80bb-dc3b812a78cd,Inbound,Order Related,Order status enquiry,There was substantial system noise while consultant was speaking. May be a system's issue that time at Shopzilla. Consultant was to repeat herself several times.,,,26/08/2023 11:45,27/08/2023 11:30,27-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e7c0a5a9-48d6-425e-a435-5b303b65dd3b,Inbound,Order Related,Delayed,,,,27/08/2023 16:55,27/08/2023 17:00,27-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
1c622505-63ec-4577-8d3a-f7b1f9aa8d03,Inbound,Refund Related,Refund Related Issues,,,,26/08/2023 16:50,27/08/2023 12:37,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5a667326-a3dd-4f6f-80fe-83fbc33ff3fe,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:23,27/08/2023 14:30,27-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
8cbc1892-03e2-4642-a646-7b83e0de0cab,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:44,27/08/2023 11:45,27-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
cc453e99-9f80-4b45-9cb2-06148e7d9397,Inbound,Returns,Return request,Your feedback is more about your customer care not about Shopzilla ,,,27/08/2023 12:41,27/08/2023 12:43,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c2f61bca-2bcf-4e6b-b407-20499fc93191,Inbound,Returns,Missing,,,,27/08/2023 17:22,27/08/2023 18:01,27-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3b6a959c-53b4-4934-82ee-55c8727c6a33,Inbound,Returns,Reverse Pickup Enquiry,Not satisfied with the product.Need to return.,,,27/08/2023 17:50,27/08/2023 18:13,27-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,3
8de71aa8-68bd-4cb6-875b-9b0015b822d2,Outcall,Returns,Service Centres Related,very good,,,27/08/2023 17:59,27/08/2023 18:05,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5217ae4a-5f55-4d15-a38d-102f353f7b96,Inbound,Returns,Return request,,,,27/08/2023 20:23,27/08/2023 20:27,27-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
da1df1e8-dcc6-43af-9d4e-198909477611,Inbound,Returns,Reverse Pickup Enquiry,,,,28/08/2023 00:37,28/08/2023 00:38,28-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
09c25b22-73a3-4c13-819e-90e2a095c53e,Inbound,Returns,Reverse Pickup Enquiry,Tnx,34bbd4f4-64f8-4179-bfeb-19989a40175f,08/10/2023 16:19,27/08/2023 06:06,27/08/2023 06:10,27-Aug-23,ZAMANIA,LifeStyle,279,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
4295961a-bdff-46b2-afb6-674b2623aacf,Inbound,Refund Related,Refund Related Issues,HaPPY ??,36ae488f-bfe5-49cc-ada2-974fb72659d1,16/08/2023 16:44,27/08/2023 17:46,27/08/2023 17:48,27-Aug-23,MORADABAD,LifeStyle,832,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
70cc7ff5-bc8e-4c1e-ada8-40663574e90e,Inbound,Returns,Wrong,Thank you so much my problem was solved I闁肩儤甯￠崺妞ゆ垼妫勬俊绌 very happy ??????Thank you  Shopzilla,c543c609-e5e0-4b2a-b3e3-b3157f02ce2d,14/08/2023 15:55,27/08/2023 20:30,27/08/2023 23:45,27-Aug-23,BANDA,Electronics,848,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
6180e5e3-9f4f-4146-9d24-ad3d3b79ea54,Inbound,Returns,Reverse Pickup Enquiry,Good ,aa5ab670-025a-41b9-927d-5fa8d358ee74,23/08/2023 14:27,27/08/2023 17:32,27/08/2023 17:33,27-Aug-23,JAIPUR,Books & General merchandise,367,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
8357686a-fc0a-4c9b-98f1-86dd511e70cd,Outcall,Order Related,Order status enquiry,,12442cf5-a557-434a-8836-130ddd9186da,18/08/2023 19:28,27/08/2023 18:07,27/08/2023 18:08,27-Aug-23,DARBHANGA,LifeStyle,226,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bf3d34b9-a3e5-4066-972f-0ae5647cfdec,Outcall,Returns,Service Centres Related,Good Respond,,,26/08/2023 21:45,27/08/2023 21:00,27-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
b7d2f838-c361-44fc-bab8-a648e53a7fa5,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 06:45,27/08/2023 07:13,27-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,5
8887f260-1b7c-488b-bae3-01096e91c4f3,Inbound,Returns,Missing,,,,27/08/2023 08:33,27/08/2023 09:29,27-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
d71d65a1-df45-496a-a83b-6f820c31e10d,Inbound,Returns,Reverse Pickup Enquiry,Coustomer care are good but problem not solve in during tym coustomer are very disappointed ,,,27/08/2023 08:48,27/08/2023 09:18,27-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
41b86c1a-e8b4-4f62-b4c8-747d2e2ab9e4,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:38,27/08/2023 10:48,27-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,4
745bf35c-8dea-4146-91ce-eb688cf06fbf,Inbound,Order Related,Order status enquiry,,,,27/08/2023 11:05,27/08/2023 12:57,27-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
94b8f402-2467-4db2-80e0-8c8a0a49ba64,Outcall,Cancellation,Not Needed,,,,27/08/2023 15:41,27/08/2023 16:28,27-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
fc4a9fb4-2718-42e5-8bda-1438f377be22,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:55,27/08/2023 11:57,27-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d46055bb-784b-49c6-8d3f-ece1029d8916,Inbound,Returns,Reverse Pickup Enquiry,Not good service ,,,27/08/2023 12:11,27/08/2023 12:48,27-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
53200494-f39b-49e9-a9ff-6d8ec5e1ffb2,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:25,27/08/2023 21:39,27-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
be5b1862-3377-47ce-af12-829a74f4d9df,Inbound,Returns,Service Center - Service Denial,,,,27/08/2023 12:37,27/08/2023 12:39,27-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
2435da3b-6a4c-4ce0-b745-a254afa0eb39,Inbound,Returns,Reverse Pickup Enquiry,Worst app full of frauds. ,,,27/08/2023 13:14,27/08/2023 13:17,27-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,1
beb61cc2-0851-4227-9097-24425018facc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:18,27/08/2023 14:32,27-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
09567583-288b-4d48-9936-f6a79b65130e,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk you,,,27/08/2023 14:56,27/08/2023 14:58,27-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3ce23e98-9558-489f-a233-15107c47a175,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 18:20,27/08/2023 18:58,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
947190c0-59f0-4b95-9ca3-048b4d849928,Outcall,Refund Related,Refund Related Issues,,,,27/08/2023 18:25,27/08/2023 18:27,27-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
11a4a113-776b-4229-b366-cf32a698dbde,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 19:25,27/08/2023 19:41,27-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,4
614576be-71b9-499b-9415-3e6cf216d48b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:32,27/08/2023 19:34,27-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5ada77f0-2f4f-4f9b-980d-a9828f24ecdd,Inbound,Returns,Return request,,,,27/08/2023 19:47,27/08/2023 19:59,27-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
fa60f0be-f9b7-45c6-81ce-f46648435a1b,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 20:27,27/08/2023 21:27,27-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eb5019c0-f5de-4fa0-b413-bb328758d373,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:17,27/08/2023 22:35,27-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
a6f44014-ec62-46a2-92be-efd5615d6bbb,Inbound,Returns,Reverse Pickup Enquiry,Please pack the right item and a secure delivery process.,,,27/08/2023 08:34,27/08/2023 09:04,27-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,4
5b0c8197-6fd3-42dd-b5c9-effd58270a90,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:42,27/08/2023 23:02,27-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
6d1aa977-d900-433a-bbba-d5a4a7e7ef4c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:53,27/08/2023 12:01,27-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
ddcfe0c9-1a2e-4b7f-aebd-f07539820b3c,Inbound,Returns,Fraudulent User,,,,27/08/2023 11:42,27/08/2023 11:52,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
dca7866a-0fa7-4b44-aa18-65c4096a8332,Inbound,Order Related,Invoice request,,,,27/08/2023 12:11,27/08/2023 12:17,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0ec5c203-8560-47d5-841c-ffa47a093f83,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 14:03,27/08/2023 14:04,27-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
7850a697-57d1-44e0-a1db-d466d3124a38,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:20,27/08/2023 17:32,27-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
c2237793-3a9c-4606-899b-97dad7497cc5,Inbound,Returns,Return request,Please do not cheat customers with wrong policies,,,27/08/2023 20:35,27/08/2023 20:43,27-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
43306cc7-9fcc-4c29-a8d1-2df90d8a9198,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:51,27/08/2023 21:56,27-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,1
d44031fa-dafc-4514-9aad-494806303dfa,Inbound,Returns,Reverse Pickup Enquiry,To solve the query hurry up,a61bd979-52bf-440f-af4c-8466e001d466,17/08/2023 08:29,27/08/2023 20:41,27/08/2023 20:43,27-Aug-23,PATNA,LifeStyle,220,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
a02eaa96-ce54-44d8-90df-a4847d477347,Inbound,Returns,Reverse Pickup Enquiry,,98b28a9b-83cf-4f96-a49d-488f65a46db2,08/03/2023 18:33,27/08/2023 07:30,27/08/2023 07:31,27-Aug-23,BANKURA,Electronics,695,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
85efde09-54a1-46ea-9384-a19d1795a423,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:11,27/08/2023 21:21,27-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
cc69daa6-4cf7-4fbb-8152-d90a0fbe4c7e,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:17,27/08/2023 08:19,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
36617bb9-021e-4588-9490-1f3649d054a1,Inbound,Returns,Return request,,,,27/08/2023 08:18,27/08/2023 08:22,27-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
245cce6f-e420-47f7-9eaa-18e20d31c250,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 08:53,27/08/2023 08:56,27-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
98904139-ded2-4156-864e-707eff214253,Outcall,Returns,Reverse Pickup Enquiry,I really appreciate. But if the issue not resolves then .... It'll be a big issue ,,,27/08/2023 10:32,27/08/2023 11:04,27-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
79496515-6c17-479f-923f-98d838d55314,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:59,27/08/2023 12:00,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
bc2dfbf5-4b8e-4958-8750-a85c090f8110,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 15:40,27/08/2023 15:46,27-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
3863d3a3-87ae-4309-b0ea-346cb6030ce3,Outcall,Returns,Return request,,,,27/08/2023 17:06,27/08/2023 17:08,27-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bde33ca1-a741-467f-a527-ac58de3b76d2,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 18:12,27/08/2023 18:13,27-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,1
46900cfe-891a-4241-95ac-6bdfa1deb2da,Inbound,Returns,Missing,,,,27/08/2023 20:24,27/08/2023 22:55,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
ca37a808-69c7-4990-b809-2c7cc15dd29e,Inbound,Refund Related,Refund Enquiry,I am very happy ??,,,27/08/2023 20:24,27/08/2023 20:25,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8c3a12a2-6866-45a8-a12e-649a117c310b,Inbound,Order Related,Delayed,,,,27/08/2023 20:43,27/08/2023 20:56,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
680ebc6e-9758-4745-9b9f-8e3a389a27d1,Inbound,Returns,Return request,,,,27/08/2023 22:34,27/08/2023 22:43,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
9c476317-82e7-4c28-83fd-80fa17e3f79c,Outcall,Refund Related,Refund Enquiry,,190d2f45-aca5-4389-b1d1-5a1acb286667,23/08/2023 16:45,26/08/2023 18:47,27/08/2023 17:47,27-Aug-23,JAIPUR,Mobile,17655,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
16cefc81-b49f-4fd3-a256-89b3b0c039d9,Outcall,Payments related,Payment related Queries,Pay later no working ,9c345a57-71be-42ca-a504-d1c9974f3359,,25/08/2023 17:11,27/08/2023 12:29,27-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,3
db52c214-0725-4ded-aae6-3d2dd4b2129e,Inbound,Returns,Missing,,,,26/08/2023 20:24,27/08/2023 07:54,27-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
6405c337-4ce4-497f-86af-0e56e80d05e0,Inbound,Refund Related,Refund Related Issues,Veri good,,,26/08/2023 14:52,27/08/2023 08:28,27-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4153ff26-2c2d-434b-b0e6-be12db516075,Inbound,Order Related,Delayed,,,,27/08/2023 17:16,27/08/2023 17:17,27-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
439cf45d-c985-45e3-9637-ee0c950a4459,Inbound,Payments related,Online Payment Issues,Providing best customers care for and resolve my order i paid but order not confirm,,,27/08/2023 09:45,27/08/2023 09:46,27-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,2
43d224db-6d45-48a0-a6d4-defedb5c29f3,Inbound,Product Queries,Product Specific Information,Need to improve customer care executive knowledgeProvide full basic description about product,,,27/08/2023 10:15,27/08/2023 10:26,27-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
13ef140a-a4bd-4dd5-8dbf-22aab75b6e71,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 13:15,27/08/2023 13:16,27-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,4
ac4b904d-b8d7-442e-bd5f-a8b8cf80da3a,Outcall,Feedback,UnProfessional Behaviour,,,,27/08/2023 13:29,27/08/2023 13:40,27-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d7469c90-864a-4752-b684-2cf4a789b659,Inbound,Returns,Return request,,,,27/08/2023 15:04,27/08/2023 15:06,27-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
27504436-d6fb-4d3c-962b-7d606bb51012,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:33,27/08/2023 17:34,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
e877c492-44b4-4848-9a40-e2ddafdb46c6,Inbound,Order Related,Delayed,I am very disappoint with my purchase. But satisfied with customer service ,,,27/08/2023 22:26,27/08/2023 22:45,27-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
aa81f7d3-4ebc-4fcb-be55-5a4fe0724254,Inbound,Returns,Wrong,,,,27/08/2023 21:04,27/08/2023 21:06,27-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
e9f9973a-3bc9-4ea0-8f70-6f65886d54d2,Inbound,Returns,Wrong,Bad customer support ,20e8338a-97e6-4483-9fbc-ef70bc4294f0,15/08/2023 08:11,27/08/2023 09:11,27/08/2023 09:26,27-Aug-23,AMROHA,Electronics,799,,Norma Davis,Aiden Patel,John Smith,>90,Morning,1
68ea0330-5788-4f97-9be2-a7c63658b299,Inbound,Order Related,Priority delivery,,fd98a25a-3799-42f6-a547-3030ef2bb730,24/08/2023 10:49,27/08/2023 13:18,27/08/2023 14:11,27-Aug-23,MIRAJ,LifeStyle,205,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,3
7bc57304-a477-47fd-ab29-80d740bcf249,Outcall,Returns,Return request,,,,27/08/2023 18:56,27/08/2023 18:58,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
9e20bba5-02b9-40ee-bf97-b6f6ef06cc7a,Outcall,Returns,Reverse Pickup Enquiry,,,,26/08/2023 21:56,27/08/2023 06:58,27-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
eabfb8df-49f3-439b-bf95-aec188fa7233,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:12,27/08/2023 09:47,27-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
d96a513d-0a73-495b-af94-44d4fa687455,Inbound,Order Related,Order status enquiry,awesome experience with Shopzilla,,,27/08/2023 13:57,27/08/2023 13:58,27-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c99adc14-abb7-409d-8bb9-85f46e5a58a4,Inbound,Returns,Fraudulent User,,,,27/08/2023 11:43,27/08/2023 11:45,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a0a5ee87-4761-40d9-bc18-89ceec2abff3,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,27/08/2023 15:12,27/08/2023 15:15,27-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d8399b9a-b02a-4cc7-8b16-a3cd9ea5311a,Inbound,Cancellation,Not Needed,,,,27/08/2023 15:04,27/08/2023 15:05,27-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
85fa6c4b-622d-4262-a260-622e80a8431b,Inbound,Returns,Reverse Pickup Enquiry,"No,i appreciate for ur support ",,,27/08/2023 15:51,27/08/2023 15:53,27-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
5877dea5-cdb4-4a8a-b780-54b72d035c12,Email,Order Related,Installation/demo,Awesome ??,,,27/08/2023 16:11,27/08/2023 16:14,27-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,4
b9e6a462-71ad-4b94-a8b2-93ef043476a5,Inbound,Returns,Wrong,,,,27/08/2023 18:42,27/08/2023 18:46,27-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
6d0b3410-7f10-4821-84b3-b0d44e405f6c,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 18:19,27/08/2023 18:20,27-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
a71e35b2-4350-4b01-9bcf-42e056c58644,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla is a cheater platform ,,,27/08/2023 19:40,27/08/2023 19:48,27-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
6fe55517-3816-4581-bab2-4ad7a6d90257,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:54,27/08/2023 19:56,27-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,4
684c5c70-1ebd-45e6-95d7-2953ec81a7ab,Inbound,Order Related,Order status enquiry,Your help support executive Ankit is very humble person & he trying his best to resolve my problem. Thank you so much ,,,27/08/2023 20:21,27/08/2023 20:21,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f67f3e10-d98d-49db-976f-24b994548328,Outcall,Returns,Fraudulent User,,,,27/08/2023 20:17,27/08/2023 20:18,27-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
cf45953a-abf0-44fb-ba0a-4f8adf330591,Outcall,Returns,Reverse Pickup Enquiry,Na,,,27/08/2023 08:10,27/08/2023 08:39,27-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
57b4b666-2b09-47b4-9365-71715bab9516,Inbound,Shopzilla Related,General Enquiry,Please solve my problem as soon as possible ! ,,,27/08/2023 13:34,27/08/2023 13:52,27-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
6da80521-f4ec-4070-97c6-29fbec7314f6,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:19,27/08/2023 14:21,27-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
8a376eb5-d8a9-4887-99de-d6b6403b730e,Outcall,Cancellation,Return cancellation,,,,27/08/2023 14:27,27/08/2023 15:33,27-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
afc75057-c70c-41b0-a01a-52f2ce40df2f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:49,27/08/2023 17:06,27-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
d6cf3a47-04a2-476c-9fe2-a8c221fe2e53,Inbound,Order Related,Order status enquiry,  mam was superb for resolving problems ,,,27/08/2023 15:36,27/08/2023 15:36,27-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
375a234f-f2d0-4305-9d42-5e17da4e9a22,Inbound,Returns,Wrong,,,,27/08/2023 15:42,27/08/2023 15:44,27-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
d8cc73d0-40b1-4c35-84f9-62dcb670ae5a,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 16:18,27/08/2023 16:21,27-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b3985d74-bd8a-4e9d-b095-323037aabb14,Inbound,Returns,Fraudulent User,,,,27/08/2023 19:59,27/08/2023 20:10,27-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
3cd51680-1e3f-47d6-b3ee-101e72d43a83,Outcall,Returns,Missing,My problem is solve,,,27/08/2023 17:20,27/08/2023 17:24,27-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
98b6e5c2-1657-4bf9-b6db-1c41c76e3171,Inbound,Returns,Return request,Superb interaction with the support executive.,,,27/08/2023 17:25,27/08/2023 17:33,27-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b90ebf08-515d-4aec-a7f3-8cc66cfc8a77,Inbound,Order Related,Order status enquiry,,,,27/08/2023 22:35,27/08/2023 22:42,27-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
21483f76-e601-456e-8160-24923af1255e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:47,27/08/2023 23:51,27-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
4be7263e-81a2-42fe-9e4a-1db408f42264,Inbound,Order Related,Delayed,,6c62eda1-1139-47f9-8358-464c3a571884,14/08/2023 11:16,27/08/2023 15:40,27/08/2023 15:41,27-Aug-23,SAHARSA,LifeStyle,379,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,4
8a9c0345-1496-4ba6-82c4-b8d6b9b73b30,Email,Order Related,Delayed, Very good ,1c7a69e0-3e49-4846-bc08-a05ec9110745,21/08/2023 09:55,27/08/2023 09:59,27/08/2023 10:04,27-Aug-23,FARIDABAD,Home,1041,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
ca6ddd73-ad5e-4b55-b3a2-15aaebbbbd3c,Email,Returns,Reverse Pickup Enquiry,,,,26/08/2023 23:08,27/08/2023 07:47,27-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
25c86827-8341-4d9c-a4f1-652f6d325c4d,Outcall,Cancellation,Not Needed,,,,27/08/2023 09:02,27/08/2023 09:03,27-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
a8e1593e-896d-4ff1-925f-463cb9265fe4,Inbound,Order Related,Priority delivery,,,,27/08/2023 13:00,27/08/2023 13:05,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
adbfeef7-03a6-408e-aa53-597faf2a795d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:38,27/08/2023 17:41,27-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,1
909fe661-411c-419a-81f4-fbcd894980bb,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 18:00,27/08/2023 18:05,27-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
83dbfaee-a331-4cdb-a5b3-290ae606a568,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:46,27/08/2023 19:47,27-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,4
dc2106aa-559e-41cd-bddb-bde1df1536ed,Inbound,Payments related,Wallet related,Very nice voice and perfectly experience with how to handle any customer and nature is very good,,,27/08/2023 19:51,27/08/2023 20:00,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
eaa121f2-fcba-423c-ba79-b7b1dcaf3395,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:13,27/08/2023 20:21,27-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,1
5d358e0d-2730-4b1e-ab88-69be5fd83c3b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:16,27/08/2023 21:41,27-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
15e27b17-4242-4cc6-93f9-18d3e554a5a9,Inbound,Refund Related,Refund Related Issues,,76b1ebf4-409b-44b5-9708-9d8292faa2fd,08/02/2023 23:09,27/08/2023 21:52,27/08/2023 21:56,27-Aug-23,PANVEL,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0b05c58e-0265-479f-8e5e-357c5bdddfbe,Inbound,Returns,Reverse Pickup Enquiry,It was very good nice to talking about your costumer supporter,eadebe6b-411c-4d8e-bfd2-6c8a46318e75,13/08/2023 19:01,27/08/2023 10:39,27/08/2023 22:58,27-Aug-23,CHENNAI,LifeStyle,499,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
37e0e724-0915-4b59-9c5a-983377f6ddf1,Inbound,Order Related,Installation/demo,,,,26/08/2023 16:36,27/08/2023 11:56,27-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
52bb524e-82da-4ef1-8edf-a0e92e1f3af8,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 18:17,27/08/2023 18:27,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
79337a5b-66f2-4df1-bff2-2872e370d767,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 11:55,27/08/2023 11:56,27-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
691e3243-8959-4062-8fa3-c7bb31dd49ab,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 10:54,27/08/2023 10:56,27-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
12fa4f56-eace-409a-be0f-22068d4a2c7f,Inbound,Order Related,Order status enquiry,  not support proper,,,27/08/2023 18:12,27/08/2023 18:32,27-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
70a0ee02-bad5-40f7-b59b-90c000b5f1df,Inbound,Returns,Fraudulent User,,,,27/08/2023 15:02,27/08/2023 18:57,27-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,3
8ec18e7f-314c-423f-9b64-fc1714284f1c,Inbound,Returns,Missing,,,,27/08/2023 15:53,27/08/2023 15:57,27-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
b230d321-6195-4bef-83be-4d6c4f4f7d9d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:34,27/08/2023 19:07,27-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
717929de-d209-440c-8b72-ed0ba905a40e,Inbound,Order Related,Order status enquiry,Thank u Shopzilla agent ,3cb383fb-f0c7-4fa8-8f6b-5fb917ab81f4,20/08/2023 23:26,27/08/2023 09:17,27/08/2023 09:21,27-Aug-23,SAHARSA,LifeStyle,414,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
fada554a-1dab-44d8-8cb4-dd4489a04e9f,Inbound,Returns,Reverse Pickup Enquiry,,6f1ab3bb-8ecd-4090-8a5f-c795cf2d1d37,16/08/2023 23:48,27/08/2023 15:18,27/08/2023 17:12,27-Aug-23,JAMSHEDPUR,LifeStyle,290,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
bf2e4432-6424-4207-9827-b0948ebac532,Inbound,Returns,Fraudulent User,,ff852f7f-d726-4dac-9f0a-bdc8177f3d0f,08/10/2023 00:50,27/08/2023 13:18,27/08/2023 13:31,27-Aug-23,SITAPUR,Books & General merchandise,505,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
00691ad6-18a4-49b8-8ee1-1efd32f6c4d6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:25,27/08/2023 18:26,27-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
be440299-3ff5-42ad-88eb-892ad89164d3,Outcall,Cancellation,Not Needed,,,,27/08/2023 09:59,27/08/2023 10:37,27-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
efc63538-3fe8-4f98-8056-91c7a33fafa4,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:29,27/08/2023 12:31,27-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
cb94847f-4787-42d4-8b96-525c48c67423,Outcall,Order Related,Order status enquiry,,,,27/08/2023 13:13,27/08/2023 17:15,27-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
05904148-9af8-43cf-9bb6-1b6b06a18eb5,Inbound,Order Related,Delayed,,,,27/08/2023 14:07,27/08/2023 14:11,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
881bfcb6-1bf8-4889-af55-9e4e2b9c4791,Outcall,Returns,Reverse Pickup Enquiry,Product is not a same product ,,,27/08/2023 13:58,27/08/2023 15:21,27-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
f64afdfe-ae2c-4b1d-87d8-f0ba872bfa50,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 14:08,27/08/2023 14:14,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
59c37463-7e41-4a1a-97d4-9440bc088ef0,Inbound,Returns,Reverse Pickup Enquiry,Please provide specifications for product advertised,,,27/08/2023 14:30,27/08/2023 14:37,27-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,3
b5dcf8b6-e1ea-4d21-9bb9-9ec9227e5a33,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 14:52,27/08/2023 14:54,27-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
24cc257c-0faa-4c4f-9b22-2269061afba8,Inbound,Returns,Return request,,,,27/08/2023 15:03,27/08/2023 15:05,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
be20904b-2aef-4e8c-a53d-7d3533dfd59e,Inbound,Refund Related,COD Refund Details,I am happy ,,,27/08/2023 15:12,27/08/2023 15:16,27-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
f74d813f-8653-4435-ad93-535e16ea5c94,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 15:19,27/08/2023 19:38,27-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
9ff5e54f-50d2-472f-83eb-ce29d73b19d9,Inbound,Returns,Fraudulent User,Good customer service ,,,27/08/2023 17:55,27/08/2023 17:56,27-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
b16f048e-02d1-4cad-8c84-f9e61ab87f04,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:15,27/08/2023 19:10,27-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
7b8ec219-58ea-4f9a-a785-8c4180be7623,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 19:35,27/08/2023 19:37,27-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
009578fe-d0d8-4625-90df-5f8523f94b8a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:41,27/08/2023 19:44,27-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
a0aee6b9-775c-481b-ae7b-4e96cf941ad6,Outcall,Returns,Missing,,,,27/08/2023 21:02,27/08/2023 21:21,27-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
ef786e33-6c54-41bd-b6ba-677eebd546bb,Inbound,Returns,Reverse Pickup Enquiry,More trouble every time facing which is your system error...so pz do work on this.,,,27/08/2023 22:57,27/08/2023 22:59,27-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
0cc076bb-f361-473b-8966-219f00f395bb,Inbound,Order Related,Delayed,Bahut achcha   karke,57b9b04b-f852-45f0-8d8d-6511420ddd09,18/08/2023 22:15,27/08/2023 08:57,27/08/2023 08:59,27-Aug-23,PURNIA,LifeStyle,419,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
bf5e9636-b4b6-42df-96f5-840e442ee3d8,Inbound,Order Related,Order status enquiry,,,,26/08/2023 08:56,27/08/2023 13:42,27-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
68ca9d7d-80c9-4c71-ba6c-254f4db46d76,Inbound,Returns,Missing,,,,26/08/2023 18:11,27/08/2023 19:30,27-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
a1fd6f2b-a0ad-46c1-b3ca-6e400b79c9ac,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:27,27/08/2023 19:41,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
dfb08cba-ae99-4bc6-bd17-756437d1890c,Inbound,Returns,Return request,,,,27/08/2023 11:38,27/08/2023 11:41,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
52d16083-7a99-40dd-9263-c70468a0fdca,Inbound,Feedback,UnProfessional Behaviour,Everything is good nice person and good behaviour customer support.,,,27/08/2023 12:24,27/08/2023 12:28,27-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c6957d1b-a046-4e17-9a89-4145d772fa84,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:34,27/08/2023 21:42,27-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ed983451-310e-4486-b8e7-452b87c827ce,Inbound,Order Related,Installation/demo,,,,27/08/2023 13:24,27/08/2023 13:27,27-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
deedf6bd-7c04-4594-87f0-7151e709fc69,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:02,27/08/2023 14:40,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8c536d20-728e-4591-9493-4cf0d576686a,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,27/08/2023 14:54,27/08/2023 14:55,27-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
962e92cc-46d7-4687-8c6d-b1ab8567cc06,Inbound,Order Related,Order status enquiry,Worst experience. They inordately put the call on hold ,,,27/08/2023 18:38,27/08/2023 19:26,27-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
a294dcb2-ad9c-4df7-bc9c-478b09665fab,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 20:01,27/08/2023 20:57,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8450e8cd-8912-45e5-a835-eeeefd93492c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:45,27/08/2023 19:48,27-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
842b35a6-5657-4e88-b8bf-c758801db5df,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 22:05,27/08/2023 22:10,27-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
6d7d364b-24ae-4bd8-b43c-363c2100e44a,Inbound,Order Related,Delayed,,,,27/08/2023 18:29,27/08/2023 18:29,27-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
e8039cac-3668-4ad0-b3ee-94369f9f695d,Inbound,Returns,Return request,Please confirm product order,,,27/08/2023 16:17,27/08/2023 16:20,27-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
4cac86af-a5a7-45b9-81e5-98b6a9da99fc,Inbound,Returns,Reverse Pickup Enquiry,Help centre is very good,,,27/08/2023 08:31,27/08/2023 08:43,27-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
a24cc405-2a33-4947-9105-83a6f919697d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:05,27/08/2023 09:12,27-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e105e6c0-c395-4918-b52b-bf0abc1c46b6,Inbound,Order Related,Installation/demo,Repair my microwave oven ,,,27/08/2023 10:18,27/08/2023 13:28,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
128e295d-e8be-40c7-865a-241512a2fb65,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 15:24,27/08/2023 15:27,27-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
626d283f-c64f-4b35-af10-3c6cd195992a,Inbound,Returns,Reverse Pickup Enquiry,I'm happy ,,,27/08/2023 14:57,27/08/2023 15:02,27-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
eb79d31d-79a0-4407-ab09-7fa27ab2a41e,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:23,27/08/2023 18:31,27-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
06c34671-36d4-4932-984d-1fa2568b2217,Inbound,Order Related,Order status enquiry,V good,,,27/08/2023 20:28,27/08/2023 22:42,27-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9a5bf0ed-572e-440a-95f3-3041a78b0aba,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 20:41,28/08/2023 02:09,28-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c720dd89-8ba4-42fb-903f-ba5e8a5b36ca,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:00,28/08/2023 03:38,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
faa919a6-c969-4285-a491-1e7a9f6f59fe,Inbound,Returns,Reverse Pickup Enquiry,,977a9de1-882a-4ebe-8682-bf3898e74d6e,19/08/2023 18:23,27/08/2023 17:22,27/08/2023 21:17,27-Aug-23,BAILHONGAL,Electronics,15199,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
20b8fad2-9ca4-4c34-8ec7-e668c73226bf,Email,Payments related,Payment related Queries,,4caf3983-b415-4e77-b335-ae03d770dbb1,08/12/2023 16:03,27/08/2023 18:00,27/08/2023 18:00,27-Aug-23,IKAUNA,Electronics,1299,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
bdd17513-2b6d-4672-834b-d98f6c51480c,Outcall,Cancellation,Not Needed,,,,27/08/2023 08:36,27/08/2023 08:39,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cab007da-5694-4250-9cac-8c1d868d7d1e,Outcall,Feedback,UnProfessional Behaviour,Super nice to meet you ,,,27/08/2023 11:23,27/08/2023 11:35,27-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
7784b2ed-2664-4eca-a036-1dd707f4b42c,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 11:58,27/08/2023 11:59,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
a2df4bea-b267-4efd-987e-a47cd94ab1f2,Outcall,Returns,Return request,,,,27/08/2023 14:53,27/08/2023 16:03,27-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
77ae2674-51c9-4bd3-b4ae-4e48f23d26d8,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:08,27/08/2023 17:24,27-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
0b5cfad3-af97-419b-8caa-a6df89be907a,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 18:49,27/08/2023 18:49,27-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,4
5df700ba-4654-4a6c-9c1b-64151b87a9a0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:37,27/08/2023 18:40,27-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0f626f3a-4016-4012-b5cc-85f5de305b15,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 20:19,27/08/2023 20:21,27-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0c3fd7b1-d6ad-4728-9f26-4a4df06a4368,Outcall,Order Related,Order status enquiry,,,,27/08/2023 21:50,27/08/2023 22:26,27-Aug-23,,,,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,1
506c0cc4-0ee1-40c2-87f3-057222832b11,Outcall,Order Related,Order status enquiry,,,,28/08/2023 00:23,28/08/2023 00:27,28-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
64fcb846-5fb5-480a-a9c9-4e399d1d77ac,Inbound,Order Related,Delayed,Very poor costumer service ,a58f09c1-0d1e-492d-b936-a53262f5b563,17/08/2023 22:32,27/08/2023 19:12,27/08/2023 19:16,27-Aug-23,SANGANER,Books & General merchandise,72,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
20beda26-be33-414b-b478-aac94b22f0ef,Inbound,Order Related,Order status enquiry,,41284600-8508-4493-a134-e45bd9f8f387,24/08/2023 09:42,27/08/2023 21:04,27/08/2023 21:40,27-Aug-23,NALBARI,Mobile,15430,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
32199843-f127-48ee-b939-3aea56258570,Inbound,Order Related,Delayed,,,,26/08/2023 14:14,27/08/2023 02:54,27-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,3
c8c7c03e-0885-4ff9-8563-12ac034d680d,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 18:35,27/08/2023 12:56,27-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8abe2181-c4e3-401f-b51a-d3903cef67f8,Outcall,Returns,Return request,excellent,,,27/08/2023 14:33,27/08/2023 14:36,27-Aug-23,,,,,Patricia Cross,Mason Gupta,Olivia Tan,0-30,Afternoon,5
18c629e2-6322-406f-83c4-98fd786a9adf,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:07,27/08/2023 09:08,27-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
60aea29e-2641-470b-9201-164bd2aef4d9,Inbound,Returns,Damaged,,,,27/08/2023 09:57,27/08/2023 10:09,27-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
9d5fad41-bd30-4596-bc50-660e85cede21,Outcall,Returns,Technician Visit,,,,27/08/2023 13:39,27/08/2023 13:59,27-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
1b220261-0c09-4dfd-9782-7d2a669a9fa0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:31,27/08/2023 15:32,27-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,1
e4f9ab64-ecf9-48ee-abc4-ee99ed306462,Inbound,Returns,Reverse Pickup Enquiry,Thanku ,,,27/08/2023 14:37,27/08/2023 14:38,27-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
c1309527-1d94-4e30-9782-77af798f5230,Inbound,Payments related,Payment related Queries,,,,27/08/2023 15:09,27/08/2023 15:24,27-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cf26d1f3-e26f-4a7e-b066-5a21ca081bed,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 16:53,27/08/2023 16:56,27-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
e1ae36eb-fe8e-4071-b113-2e4e548db135,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 17:15,27/08/2023 21:12,27-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
d4b1d4c6-a966-41e8-a1eb-f621b38be5b5,Inbound,Order Related,Order status enquiry,Nice ,,,27/08/2023 17:25,27/08/2023 17:26,27-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
733340ef-a8c1-45aa-b015-cf419f224b73,Email,Refund Related,Refund Enquiry,Good work,,,27/08/2023 17:47,27/08/2023 17:49,27-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
ef986f94-4741-455c-a3c7-93a71c47570e,Outcall,Returns,Wrong,Ok,,,27/08/2023 19:14,27/08/2023 19:14,27-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
978d7295-08e4-4242-ad80-ba0334de629f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:54,27/08/2023 19:56,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ae1aa201-2cd7-41ea-ab23-118293103de1,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:20,27/08/2023 20:28,27-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
d1159ef9-db7c-4688-b14b-45ba29ad788c,Inbound,Shopzilla Related,General Enquiry,Very nice ,,,27/08/2023 20:24,27/08/2023 20:25,27-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
b0870a2d-4e20-4c90-87cd-370703016868,Outcall,Shopzilla Related,General Enquiry,,,,25/08/2023 00:06,27/08/2023 13:04,27-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
c422b7f1-485a-4393-a672-a8991e523582,Outcall,Returns,Return request,,,,27/08/2023 11:06,27/08/2023 11:11,27-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,3
544addc8-dd5f-4d8f-8c19-a8dcb312a2c9,Inbound,Shopzilla Related,General Enquiry,Good app like ,,,27/08/2023 14:08,27/08/2023 14:11,27-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
8b330add-0e66-4841-94f6-2bf43c3215f7,Inbound,Returns,Reverse Pickup Enquiry,Executive is very slow in understanding my problem ,,,27/08/2023 17:39,28/08/2023 00:07,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
c67410eb-f6c5-49b5-abdc-4a13c6539fe6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:59,27/08/2023 19:53,27-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
81d9e8d0-dd3d-46ec-b059-6b80605ff8db,Inbound,Offers & Cashback,Other Cashback,,,,27/08/2023 19:11,27/08/2023 19:27,27-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
918df8a2-db03-4170-8530-4cc67f6270bb,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 09:11,27/08/2023 09:12,27-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
942c4317-e5ed-4cef-8d93-e7aff761a9d4,Inbound,Returns,Reverse Pickup Enquiry,Nice services,,,27/08/2023 09:41,27/08/2023 11:01,27-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
2447f182-015c-4dd6-85a0-45f9a9cab0ed,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 10:59,27/08/2023 11:01,27-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
03fea866-b40a-4e19-8a8c-5c8e26427896,Inbound,Returns,Reverse Pickup Enquiry,Rahul,,,27/08/2023 12:38,27/08/2023 12:39,27-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
d20b9dcb-c591-47b5-9155-1b7039231c1d,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 13:00,27/08/2023 13:02,27-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
854748ce-63b7-40ce-a804-31b96a94ba4f,Outcall,Order Related,Order status enquiry,Good ,,,27/08/2023 14:08,27/08/2023 15:09,27-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7cbff384-af93-46b8-9858-bc7f0dddef64,Inbound,Refund Related,Refund Enquiry,Thanks ,,,27/08/2023 14:07,27/08/2023 14:11,27-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
11200de2-476b-4c9c-97a7-d1d0a88b31a0,Outcall,Shopzilla Related,Shopzilla Rewards,,,,27/08/2023 14:57,27/08/2023 18:48,27-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
50dfcd46-8a02-4913-b910-cd993c60da08,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:47,27/08/2023 16:51,27-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
d040fd57-1810-4dda-b74b-7d2944f3d34d,Inbound,Payments related,Wallet related,2good ,,,27/08/2023 17:18,27/08/2023 17:23,27-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
01e819e0-8f9a-4553-8b0d-44bacdbb4ff9,Inbound,Product Queries,Product Specific Information,Worst customer support,,,27/08/2023 19:17,27/08/2023 21:28,27-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
85e2643b-b38d-4307-94a9-eba1df2bf9cf,Inbound,Order Related,Installation/demo,,,,27/08/2023 19:23,27/08/2023 19:25,27-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
7f1b002e-bca6-466d-9a22-89e0f96aae4a,Inbound,Payments related,PayLater related,,,,28/08/2023 00:34,28/08/2023 00:37,28-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
5b746814-e05a-4dae-bf06-cf55d3a0ef7d,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla only extend resulation date only .they not resolution provided.they are nothing doing ,c67c5d3a-3287-4c6d-a5dd-235c71164fad,13/08/2023 18:41,27/08/2023 13:35,27/08/2023 14:38,27-Aug-23,SIKAR,LifeStyle,1352,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
0e30e851-c793-478e-8f9b-6f065b4c7399,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 16:52,27/08/2023 16:56,27-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
2f718c34-1e5d-44e4-bd4e-a504fc123bc9,Inbound,Order Related,Delayed,,,,27/08/2023 08:42,27/08/2023 14:28,27-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
970d121b-55b5-4ddf-8d15-da9e527fb05d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:14,27/08/2023 10:17,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
7a966ba9-9886-4cc6-87de-21f4d4b453e2,Inbound,Order Related,Installation/demo,,,,27/08/2023 12:23,27/08/2023 12:44,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
58794fb4-3fd5-4827-98b3-7c8d3933a3d2,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 12:45,27/08/2023 12:46,27-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
23148c78-557d-4226-939c-dd7d7fc02d54,Outcall,Cancellation,Not Needed,Thank you ,,,27/08/2023 13:46,27/08/2023 17:25,27-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
35913733-5549-4cd9-9510-28690e907f9c,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:51,27/08/2023 15:05,27-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,4
42c03dc5-0e96-4320-9156-e533698931d6,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 15:17,27/08/2023 15:22,27-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
db4d8160-fa06-4344-9852-8b5d54cde672,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:35,27/08/2023 16:37,27-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,4
f6dbe0d4-0e07-4af2-b84f-c99c962f56eb,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:57,27/08/2023 21:10,27-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
041db1ba-ba51-4a22-865a-f4fcb595e8f1,Inbound,Returns,Reverse Pickup Enquiry,??? ???? ?? ??? ??? ???? ???? ????,,,27/08/2023 22:55,27/08/2023 22:57,27-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,3
f3c92fe3-6df4-4f76-b73b-078aa74313fa,Inbound,Order Related,Order status enquiry,,,,27/08/2023 23:15,27/08/2023 23:15,27-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
aaf1ac0e-0d55-45f2-af4e-e008084dc8e2,Inbound,Order Related,Delayed,Longer waiting period for some orders. ,aeef31a1-4f77-4968-916a-78dacbc2ca13,15/08/2023 16:41,27/08/2023 14:39,27/08/2023 16:15,27-Aug-23,GAUTAM BUDDHA NAGAR,Furniture,13984,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
b0e13b29-8728-43bd-8b65-fc84496ef476,Inbound,Returns,Missing,,,,27/08/2023 09:21,27/08/2023 09:23,27-Aug-23,,,,,Alan Sweeney,Madison Kim,Michael Lee,31-60,Evening,5
f7a10f4d-d45b-4c21-a996-fded5eabfbb4,Inbound,Returns,Service Centres Related,thank you Shopzilla for your support,,,26/08/2023 16:19,27/08/2023 16:28,27-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
ac54d3fe-a7e6-4a85-9db6-8fba8a4f3c38,Inbound,Product Queries,Product Specific Information,,,,26/08/2023 21:16,27/08/2023 07:24,27-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a64482b1-193c-413b-9939-95ebf60d4083,Inbound,Product Queries,Product Specific Information,Thank you ,,,27/08/2023 09:05,27/08/2023 15:27,27-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f3489310-0b81-44ac-946a-ce1d973bf4d2,Inbound,Cancellation,Not Needed,,,,27/08/2023 15:01,27/08/2023 15:02,27-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
1f8f6359-27de-459b-b7bb-12730b4e1ff3,Inbound,Returns,Return request,,,,27/08/2023 15:11,27/08/2023 15:25,27-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
17bd5b21-512c-42c6-aa90-125c4b747462,Inbound,Returns,Return request,There is no point charging return fee when the product delivered is not correct in the first place ,,,27/08/2023 18:01,27/08/2023 18:10,27-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
bdb50640-dfcd-4556-beae-49be76635889,Email,Refund Related,Refund Related Issues,,,,27/08/2023 19:13,27/08/2023 19:27,27-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
cea196db-93d7-4580-8822-477a2b40b7ed,Inbound,Order Related,Delayed,,,,27/08/2023 20:31,27/08/2023 20:44,27-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
62ff87b6-d8b0-4ebc-a87b-affbcb1017a6,Inbound,Returns,Return request,,,,27/08/2023 19:34,27/08/2023 22:14,27-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
84b99f02-a5a8-4d48-84cb-adb85be42166,Inbound,Payments related,PayLater related,Good working jiSuperrr,,,27/08/2023 20:26,27/08/2023 20:26,27-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
d155b220-43ef-4f00-bf91-72a33ce92889,Inbound,Order Related,Delayed,,,,27/08/2023 21:46,27/08/2023 21:51,27-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4e45fc20-0222-4462-8b0c-ab9316cd0c2d,Inbound,Order Related,Delayed,,60016d93-75eb-4c6c-8c7f-3476832d39ac,17/08/2023 19:29,27/08/2023 09:57,27/08/2023 10:09,27-Aug-23,MORADABAD,LifeStyle,407,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
436475cb-ccb8-4682-8075-e0908810b01a,Inbound,Returns,Reverse Pickup Enquiry,,c6e5240d-c01e-4487-ab34-fbfbb601d8bb,17/08/2023 09:24,27/08/2023 19:28,27/08/2023 19:31,27-Aug-23,UDAIPUR,LifeStyle,973,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
a7029413-1e77-4a22-9d4a-7fae79eddc96,Inbound,Refund Related,Refund Related Issues,,320dd543-61a8-4415-958f-b5e9c0be2255,17/08/2023 16:38,27/08/2023 15:54,27/08/2023 15:59,27-Aug-23,KHALILABAD,LifeStyle,1299,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
357f5faf-eb22-40f6-9574-df571662c2be,Inbound,Order Related,Order status enquiry,Your customer executive are not helping the customers only said please wait and only wait. I have bought tws the delivery date is 26 aug but product not delivered till 27 aug. Executive only said please wait for the product. Ptahatic Shopzilla,,,27/08/2023 12:45,27/08/2023 13:06,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
266c62d2-dab9-458e-b02a-f75fe5c45f33,Inbound,Cancellation,Not Needed,Very good ,,,27/08/2023 08:21,27/08/2023 08:23,27-Aug-23,,,,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
542a8645-1ae9-4789-a66e-6c6b06041896,Outcall,Feedback,UnProfessional Behaviour,,,,27/08/2023 09:15,27/08/2023 09:18,27-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
ec4b67ca-43ba-4208-bf20-47e132165af4,Inbound,Order Related,Seller Cancelled Order,Less nice talk and more practical work that produces the result on time ,,,27/08/2023 09:16,27/08/2023 09:23,27-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
a8d0c99d-5cb2-4477-949f-30f120090a37,Inbound,Order Related,Invoice request,,,,27/08/2023 14:54,27/08/2023 15:36,27-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
6e6ebfe1-a2af-45d9-a069-f9a9d59a3c7a,Inbound,Returns,Fraudulent User,,,,27/08/2023 15:17,27/08/2023 15:32,27-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,4
b05f1de7-6fc0-4d1c-afe8-e2a49cdca966,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 15:25,27/08/2023 15:27,27-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
d9648953-8c90-4294-b47f-e9f6803c0337,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk with Shopzilla customer support ,,,27/08/2023 16:00,27/08/2023 16:02,27-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
439c4077-dbf5-416d-a2ac-7b6103c90a4e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:53,27/08/2023 16:57,27-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
4c3c0575-20bd-49f8-bf43-cf3fce0d2792,Inbound,Returns,Reverse Pickup Enquiry,  per   samasya ka   ho raha hai Shopzilla forward  ,,,27/08/2023 19:20,27/08/2023 19:32,27-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
bdc38bda-18a7-4e3a-a6e9-f1bdba9c8b31,Outcall,Refund Related,Refund Enquiry,,,,27/08/2023 20:00,27/08/2023 20:01,27-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
4fac6b30-1ee3-425a-af79-fbcee7973285,Inbound,Returns,Reverse Pickup Enquiry,,dc9421b8-bb22-4f85-a018-227241bb9812,28/07/2023 11:38,26/08/2023 12:14,27/08/2023 15:47,27-Aug-23,VASAI,Home,590,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
7edd274c-6598-4bca-a98e-34733e7a803f,Inbound,Order Related,Delayed,,ba156692-d679-4a77-a64e-0d3cd01e95cc,19/08/2023 11:13,27/08/2023 19:12,27/08/2023 19:15,27-Aug-23,TIRUNELVELI,Home,143,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
50758547-749d-49bb-8f66-007b627d07fb,Inbound,Cancellation,Not Needed,,de9e9154-5431-4657-abcd-d14e585ce173,23/08/2023 15:31,27/08/2023 12:09,27/08/2023 12:12,27-Aug-23,FARRUKHABAD,Mobile,12999,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ee0a786a-c56f-44b7-826e-4a24f5193e0c,Inbound,Returns,Reverse Pickup Enquiry,,f8b8dba9-d8d2-4a1b-8b6f-f20829dc374e,19/08/2023 13:00,27/08/2023 09:35,27/08/2023 09:37,27-Aug-23,SADAT,Affiliates,171,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,2
485a9a67-5d49-4816-b38e-17e9317e5da9,Inbound,Order Related,Delayed,,,,26/08/2023 19:29,27/08/2023 09:27,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
bdd43697-c39a-4659-b76e-45e12ff013a6,Inbound,Product Queries,Product Specific Information,,,,26/08/2023 20:14,27/08/2023 22:17,27-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,3
afc89260-6314-495a-a42e-2608f3b0d9ce,Inbound,Order Related,Delayed,,,,27/08/2023 07:47,27/08/2023 07:53,27-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,4
3f166706-af01-4641-ae9a-ff212c3b7ce1,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 09:52,27/08/2023 15:12,27-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2753ed98-f582-484d-b2a5-a53822854f9a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:42,27/08/2023 10:43,27-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
caff789b-3f68-4fac-88dc-fab48cdd4c21,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:51,27/08/2023 12:13,27-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
90d07e1b-0c12-4c11-816d-eeacdb20d6be,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 16:42,27/08/2023 22:40,27-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
7db57e32-565c-4b13-8fa7-21e58af71878,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:33,27/08/2023 20:18,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
09b6f02a-e7b7-45bb-9b30-d9987e193fc0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:10,27/08/2023 19:30,27-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
805d679d-cf22-44b6-a601-f9f4fa563f08,Inbound,Payments related,Online Payment Issues,Awesome ,,,27/08/2023 21:07,27/08/2023 21:13,27-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
bbe83711-192b-4d52-a17a-9d8dd70539ff,Inbound,Order Related,Installation/demo,,,,27/08/2023 21:12,27/08/2023 21:18,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f5cb16fd-0571-4454-959b-ebd1950bf069,Inbound,Returns,Return request,,,,27/08/2023 21:31,27/08/2023 21:35,27-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
4e29992f-f05b-4b43-aee4-6ae02f19ae65,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:21,27/08/2023 22:24,27-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
7a908e2c-3e5c-40cb-a972-d845d6104243,Inbound,Returns,Service Centres Related,Nice man ,e0f647b5-8e9a-4ad5-adf7-b58f77da278d,23/10/2022 14:58,27/08/2023 21:19,27/08/2023 21:26,27-Aug-23,KISHANGANJ,Electronics,494,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
d86e9471-a91b-46bc-9a2e-aed749fdcf31,Outcall,Product Queries,Product Specific Information,,,,24/08/2023 16:24,27/08/2023 13:30,27-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
4f8e41c6-24e5-4d0e-ac70-0c6346fc10a0,Inbound,Returns,Reverse Pickup Enquiry,Refund ,,,27/08/2023 08:31,27/08/2023 08:42,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
2f8493dc-0381-4df8-9d57-fb695d7be4ae,Outcall,Order Related,Customer Requested Modifications,,,,27/08/2023 12:27,27/08/2023 12:35,27-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c9741cc4-0fc3-4b4b-8a28-107dfea640de,Email,Payments related,Payment pending,Thank you ,,,27/08/2023 09:28,27/08/2023 09:29,27-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
93c69fe9-9ec7-42ee-840b-9f9e002d84a4,Inbound,Order Related,Priority delivery,,,,27/08/2023 08:15,27/08/2023 08:16,27-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
a8a5e2aa-5584-48f3-83a6-99515560e669,Inbound,Product Queries,Product Specific Information,Good work n best wishes,,,27/08/2023 09:32,27/08/2023 09:38,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
2a714f14-17b1-493f-a6ad-3a88c6cb9517,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:59,27/08/2023 10:13,27-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
85e530f8-b889-4473-af85-c69c56a9f0a5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:25,27/08/2023 18:26,27-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
3748dc7c-584c-4b24-92d7-e0e3172dbc9e,Outcall,Shopzilla Related,General Enquiry,No,,,27/08/2023 11:25,27/08/2023 11:34,27-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
e09b53c0-270a-4db6-a15f-7fdc6967aa95,Inbound,Order Related,Installation/demo,,,,27/08/2023 12:17,27/08/2023 12:19,27-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
c21883e1-019e-4382-966d-8e9f03239ee6,Inbound,Payments related,Wallet related,,,,27/08/2023 13:30,27/08/2023 13:32,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
9e821461-bfc2-409e-8318-ec4fc171cef7,Inbound,Returns,Reverse Pickup Enquiry,Nice ,,,27/08/2023 13:59,27/08/2023 14:11,27-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
caf8d4c5-08d4-414e-9f05-0323793e1547,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 14:21,27/08/2023 14:23,27-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
39c243b0-a980-4298-8029-bc104dca08fc,Inbound,Returns,Reverse Pickup Enquiry,Customer representatives  is friendly in nature service is awesome thanks Shopzilla,,,27/08/2023 17:08,27/08/2023 17:20,27-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
42954fb3-0c03-430b-9eb2-2d4050a7c1b1,Inbound,Returns,Reverse Pickup Enquiry,Some suppliers harassing during last two-three orders please be careful ,,,27/08/2023 18:19,27/08/2023 18:20,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
5bab0efd-3a91-4c27-ad4c-e7f4537c1ab5,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:40,27/08/2023 19:45,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
f1715e8b-e066-4106-8002-20ade3b9ee9f,Inbound,Returns,Fraudulent User,,,,27/08/2023 19:57,27/08/2023 20:00,27-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
a878636b-29f6-4866-800c-a302aa411a3e,Inbound,Order Related,Delayed,,69162317-4fb4-44c3-8039-9cb6ca156b86,17/08/2023 01:49,27/08/2023 12:34,27/08/2023 12:36,27-Aug-23,VISHAKHAPATNAM,Books & General merchandise,372,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
9fb26b55-0797-4475-9c2f-c4624d35b53a,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 13:24,27/08/2023 16:08,27-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
f71d5125-e3b4-44de-aa5c-858370d54b54,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:06,27/08/2023 08:08,27-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
e4dcfc53-061e-454e-bfcd-e89f74b84f2b,Inbound,Order Related,Unable to track,,,,27/08/2023 09:22,27/08/2023 09:22,27-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
79a994af-da38-4034-9470-cf8f6c1861b9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:47,27/08/2023 13:51,27-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
07cb6827-54e5-4ccf-971f-e54a9c88bbaf,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:19,27/08/2023 15:43,27-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
9d226d52-c736-40ad-b35a-b5c56589d58b,Inbound,Returns,Wrong,"There was a problem in communication, due to network issues.",,,27/08/2023 15:24,27/08/2023 15:27,27-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
ed512907-a870-48d9-af6a-8758c9302e5b,Inbound,Order Related,Order status enquiry,Good,,,27/08/2023 17:40,27/08/2023 18:05,27-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
22da2391-c5d9-4ca0-af8b-eca06a922e57,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:41,27/08/2023 17:41,27-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6b192657-8418-47f7-83bc-f2b6257cec0b,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 18:25,27/08/2023 18:40,27-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
7ee506a7-5722-4579-9d03-72cf7d4bdafe,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:13,27/08/2023 19:15,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
64cb4cdc-d25a-41bd-9230-5d4f49c874b6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:07,27/08/2023 23:09,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
287ac85e-c449-4184-adc4-0f9b7b1727a3,Inbound,Returns,Return request,,5060bf78-713a-479b-9441-94f47c482c79,08/10/2023 23:26,27/08/2023 10:20,27/08/2023 10:41,27-Aug-23,HYDERABAD,Electronics,999,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
60cae456-01b9-497a-b262-bdc0f2c3a049,Inbound,Returns,Reverse Pickup Enquiry,,715ec3b1-67cd-457a-9c23-0a4718f73b44,25/08/2023 01:36,25/08/2023 21:18,27/08/2023 17:22,27-Aug-23,BANGALORE,Electronics,699,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
16ea919d-5ad3-4e26-8930-55e9397e8a29,Inbound,Returns,Reverse Pickup Enquiry,Nothings ,,,27/08/2023 08:03,27/08/2023 08:05,27-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
8a517dae-2b6e-4368-ab9c-2cec3d79eb62,Inbound,Cancellation,Not Needed,You are charging 5 handling fees then we are unable to cancel the order.It is disgusting.,,,27/08/2023 09:30,27/08/2023 09:35,27-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
581e1f66-fe1f-44d7-9caf-88092f4b0f39,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:15,27/08/2023 12:19,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
e965b245-82e7-4bcb-988d-3ace5e8ddbab,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:58,27/08/2023 17:02,27-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
434c71ca-e552-46f2-a089-ba02853d2717,Inbound,Returns,Reverse Pickup Enquiry,The executive was really very helpful really appreciate your support thank you ,,,27/08/2023 18:18,27/08/2023 18:20,27-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
bc6898c7-68af-4ca4-b3de-46e0441cfbb6,Inbound,Returns,Wrong,,,,27/08/2023 19:57,27/08/2023 19:58,27-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
32b522e6-0685-4451-a32e-dca5eb03a376,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 22:03,27/08/2023 22:07,27-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
1eaa358f-e8cc-4186-824c-6eec189d8b06,Inbound,Returns,Reverse Pickup Enquiry,Very nice??,,,26/08/2023 17:48,27/08/2023 23:18,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
4d2d8efe-a274-4ecd-94a6-9aa3acc00687,Inbound,Order Related,Order status enquiry,Query still pending. Both times call is disconnected by putting on hold,,,27/08/2023 07:52,27/08/2023 08:03,27-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a8d29881-4d2b-4d33-9751-de5d1e4db3b0,Inbound,Order Related,Order status enquiry,Useless not ready to compliant ,,,27/08/2023 17:43,27/08/2023 17:47,27-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
244cf1b6-5c72-4c0f-9ecf-0fd8b353ee56,Inbound,Returns,Fraudulent User,Nice contact support,,,27/08/2023 11:02,27/08/2023 11:04,27-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
78cfe8a2-94ba-4db9-b092-f4bc993cdbb8,Inbound,Product Queries,Product Specific Information,Please options to delete my orders history to us.,,,27/08/2023 14:35,27/08/2023 15:03,27-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,1
0d776ade-725d-45b4-842a-b7d409a997fd,Inbound,Returns,Reverse Pickup Enquiry,??,,,27/08/2023 17:06,27/08/2023 17:08,27-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
e0500bac-3b32-430f-bf39-ed8614f2bfb6,Outcall,Returns,Return request,,,,27/08/2023 17:18,27/08/2023 17:23,27-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
1e72b5df-ea8e-45d8-8180-cf356626ee12,Outcall,Returns,Reverse Pickup Enquiry,Thank you Shopzilla,,,27/08/2023 20:10,27/08/2023 20:11,27-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
82ba2df2-ffdf-40c9-a126-dd68f1f63724,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:39,27/08/2023 20:40,27-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
337620d0-15e9-4756-ad24-d2ed3c0c5dfa,Inbound,Product Queries,Product Specific Information,Thank you ,,,27/08/2023 20:57,27/08/2023 21:00,27-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a8fa6878-1ca2-4f8a-a626-71193bd9285a,Inbound,Order Related,Delayed,,49b51658-3a14-492a-87a8-0cf5d3249d68,24/08/2023 03:40,27/08/2023 19:23,27/08/2023 19:24,27-Aug-23,INDORE,Mobile,28999,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
235c0ad7-bf1e-44df-bf47-480ae8059f13,Inbound,Returns,Reverse Pickup Enquiry,,8854ffbd-5112-474d-822f-0f19af271cc5,29/07/2023 05:48,27/08/2023 18:07,27/08/2023 18:52,27-Aug-23,JHARGRAM,Furniture,8263,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
06ff57ae-5481-45c5-94f8-adae5a326827,Inbound,Order Related,Installation/demo,,,,26/08/2023 15:23,27/08/2023 08:05,27-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
223fd2f3-8aa3-47d4-ade8-6996e79e13e1,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:39,27/08/2023 16:41,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
9b380120-ac23-4f4d-b974-b64a5e7964ce,Inbound,Returns,Reverse Pickup Enquiry,Achha,,,26/08/2023 19:53,27/08/2023 10:32,27-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
a24a4552-0a0a-4f87-a32e-46a856bdc18d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:29,27/08/2023 10:32,27-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
dae43a19-cf6c-4512-9c8f-1dbb8c9b71a9,Inbound,Returns,Service Centres Related,5,,,27/08/2023 12:08,27/08/2023 12:08,27-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
3b69defd-43bc-4748-8cd8-d9959a34586e,Outcall,Order Related,Installation/demo,Tnq??,,,27/08/2023 15:27,27/08/2023 15:32,27-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d24c0e98-011d-4fa5-b070-2afca52cdb52,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:27,27/08/2023 17:28,27-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
5f1f75e1-b6a2-447a-a04a-b46a96040557,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:46,27/08/2023 17:56,27-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
7096324d-33c3-4c43-80e3-a58ecf40436d,Inbound,Product Queries,Product Specific Information,Nice ,,,27/08/2023 20:28,27/08/2023 20:29,27-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fe58f054-88dd-43a5-9512-a828f95759ae,Outcall,Feedback,UnProfessional Behaviour,,,,27/08/2023 20:45,27/08/2023 20:47,27-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,2
45c21845-cd36-4128-b0dd-8ff65184a473,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:30,27/08/2023 21:30,27-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
a47e0e12-a9a6-4d7c-b092-c291e2ed7d45,Inbound,Order Related,Priority delivery,Yes ,3b767cde-7edb-4660-a535-e4b4541bee89,25/08/2023 11:17,27/08/2023 20:37,27/08/2023 20:38,27-Aug-23,NAVI MUMBAI,Affiliates,899,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
6c9deb24-2da0-48c9-a8e6-7438ff94c046,Outcall,Returns,Return request,,,,27/08/2023 12:23,27/08/2023 12:34,27-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
de2c7625-04fb-4c71-bedd-898846a9d673,Email,Returns,Self-Help,,,,26/08/2023 18:41,27/08/2023 10:29,27-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
5f0e28fd-247b-4088-a009-ab00d0cfaba5,Inbound,Order Related,Priority delivery,,,,26/08/2023 22:24,27/08/2023 23:41,27-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5fc4db84-5dcd-45f4-8a81-8f4d8c16ba55,Inbound,Refund Related,Refund Enquiry,Very good ,,,27/08/2023 07:16,27/08/2023 07:18,27-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
6732accb-36dc-4302-aa7c-0d66dd3fc161,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:37,27/08/2023 07:43,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f4d5811d-d858-45fa-9960-7450a21bf38f,Inbound,Feedback,UnProfessional Behaviour,Excellent ,,,27/08/2023 17:12,27/08/2023 17:18,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8562990e-40bb-49fb-911e-b4df823be0e2,Inbound,Returns,Fraudulent User,,,,27/08/2023 17:59,27/08/2023 18:15,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
69cb9315-1d77-49c2-8aac-84389840958f,Inbound,Order Related,Order status enquiry,"Dear Shopzilla team,,,,??? ??? ???? ?? ?? ??? ???,,,,???? ???? ?? ?? ???? ??? ?? ????? ?? ????? ???? ?????? ??,,,,???? ???? ?????? ?? ??? ???? ??,,,,?? ???? ???? ????,,,???????,,,,,,  ",,,27/08/2023 19:28,27/08/2023 19:31,27-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
51f8ac91-40b5-42d1-8575-d84fa2be691b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:07,27/08/2023 20:08,27-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3057d5f4-3df2-4df7-840a-84729082f499,Inbound,Payments related,Payment related Queries,,,,27/08/2023 23:22,27/08/2023 23:25,27-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
079346fe-3dc6-4026-bf20-6622700d5121,Inbound,Order Related,Delayed,,453d622e-2c23-40ed-ab11-8a14a8bc200b,08/12/2023 07:50,27/08/2023 22:38,27/08/2023 22:46,27-Aug-23,CHENNAI,Furniture,22480,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
d3b1eb96-42f6-4f56-9e73-cf1b868617a8,Outcall,Refund Related,Refund Enquiry,,4708841a-c08e-47bd-afce-c94e82697e3e,23/08/2023 19:09,27/08/2023 08:03,27/08/2023 08:07,27-Aug-23,BARPETA,Mobile,14999,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
43d33b4c-0423-4eac-ab5f-16c821373bee,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:27,27/08/2023 08:29,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
a987f79d-f022-4608-a926-2c9f392b6508,Inbound,Order Related,Delayed,,,,27/08/2023 09:07,27/08/2023 09:10,27-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,4
182331df-0586-4bb8-bbb2-4e22ee7b51b2,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 08:08,27/08/2023 08:14,27-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fbbfe4e3-ba8d-4b8d-8782-f5861401c200,Inbound,Returns,Fraudulent User,V nice ,,,27/08/2023 09:31,27/08/2023 09:34,27-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
172a0513-cc3c-4194-bce3-94694ae8c194,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:32,27/08/2023 09:35,27-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
4cfa1615-9701-4e13-b374-b3eeb3c47206,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:01,27/08/2023 16:04,27-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
900a5e53-a6bf-4c89-b525-90e29cd2bfe5,Inbound,Order Related,Order status enquiry,"Great to say, I'm using Shopzilla",,,27/08/2023 10:34,27/08/2023 10:36,27-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
50f2e43b-e125-4fbe-b7f6-c31d3f302a23,Inbound,Order Related,Priority delivery,Hi,,,27/08/2023 13:53,27/08/2023 13:59,27-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
d3bb1a03-6cdd-4058-83f3-098f285afa70,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:00,27/08/2023 14:10,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
1be50233-c7f1-451f-86d4-590f4b73e9f7,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 17:31,27/08/2023 17:32,27-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b2cf637-11d5-45f1-9ecc-9713df42ac14,Inbound,Returns,Reverse Pickup Enquiry,Good experience ,,,27/08/2023 18:55,27/08/2023 18:57,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
29192d6f-1a88-4825-abc8-bd485eca3034,Outcall,Order Related,Installation/demo,,,,27/08/2023 19:25,27/08/2023 19:31,27-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
a4e1fd4e-3e79-4bd0-859a-0e3ac0ddee78,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:24,27/08/2023 21:01,27-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
7e1137b8-ee3f-4f62-a73d-965b3e86b8f1,Inbound,Payments related,Online Payment Issues,Good ??,,,27/08/2023 20:30,27/08/2023 20:34,27-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
93e2a9e7-5a93-428f-878d-b975b57564ae,Inbound,Returns,Return request,The customer executive whim i talked was really polite and put her effort in resolving my issue. Thanks to her for resolving my issue and understanding me.,,,27/08/2023 20:47,27/08/2023 20:52,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
36c6b4e6-c5e6-4aa7-879a-df7d61ba3dfe,Outcall,Returns,Reverse Pickup Enquiry,Very nice ,,,27/08/2023 21:15,27/08/2023 21:24,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
2a92c12c-6142-403e-8716-ce449d9be198,Outcall,Order Related,Installation/demo,,,,27/08/2023 21:25,27/08/2023 21:28,27-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
608af33b-207f-4bdf-9d0e-cad6f404a1d1,Inbound,Order Related,Customer Requested Modifications,Everything is Good,,,27/08/2023 22:40,27/08/2023 22:52,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
40870151-79a6-4325-a53c-41cae961b36d,Outcall,Payments related,Card/EMI,,cf66ea9e-3680-4e19-8470-a6e503508594,13/08/2023 13:10,27/08/2023 15:41,27/08/2023 16:01,27-Aug-23,NEW DELHI,Mobile,11499,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,1
01d644bb-c23e-42e3-a8f7-d8f2224b5e2b,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 21:26,27/08/2023 21:27,27-Aug-23,,,,,Timothy Fernandez,Madison Kim,John Smith,31-60,Morning,5
0f20e02b-4d61-4d39-a2ea-b5251fe08262,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 12:06,27/08/2023 12:10,27-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,3
94fececa-82bf-4f8e-bf8c-f24c2b590e9c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:35,27/08/2023 15:36,27-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
0ecb2ed0-271c-4613-95b1-15ce443fa449,Inbound,Returns,Return request,,,,27/08/2023 16:10,27/08/2023 16:18,27-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,4
45032e01-2de5-4e38-975c-6345207d016b,Inbound,Returns,Return request,The employee was very sweet and kind thank uh for resolving my problem. ?,,,27/08/2023 16:20,27/08/2023 18:10,27-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6c5d518c-1acc-4132-95fb-f8b19a5686fd,Inbound,Order Related,Order status enquiry,Thanks for costumer sports ,,,27/08/2023 16:34,27/08/2023 16:38,27-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
aa09ac33-e757-4aa3-b493-fe06fef54955,Inbound,Returns,Fraudulent User,,,,27/08/2023 17:07,27/08/2023 17:09,27-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ba1d76ec-71d7-4e02-8227-e4d392ed2fc7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:47,27/08/2023 20:10,27-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
480dc73f-677d-40c2-8db6-5677ee72a4b0,Inbound,Returns,Reverse Pickup Enquiry,Badiya giod,,,27/08/2023 23:02,27/08/2023 23:05,27-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
17b0bdfa-19a0-4fad-8cb1-4dad5dbfe8fb,Outcall,Shopzilla Related,General Enquiry,,,,28/08/2023 00:34,28/08/2023 00:35,28-Aug-23,,,,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,5
4fd5715e-6673-45dc-8741-7987f45aa06e,Outcall,Order Related,Order status enquiry,Try to solve the problem of customer,e294b8a5-0bc9-4dea-8732-7d308a2875ed,18/08/2023 16:38,27/08/2023 19:05,27/08/2023 19:09,27-Aug-23,KOLKATA,Books & General merchandise,1411,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,4
dc18f6ff-f2f1-4faf-995b-4b86c7ace002,Inbound,Returns,Reverse Pickup Enquiry,Bigef badhiya  ,ef9871f1-a9e1-49d4-b8b4-f9e4164c9ed2,08/11/2023 22:51,27/08/2023 07:24,27/08/2023 21:25,27-Aug-23,PUNE,Electronics,1829,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,1
23fe5537-736d-4676-8654-253202b507eb,Inbound,Shopzilla Related,General Enquiry,,,,26/08/2023 19:57,27/08/2023 10:35,27-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
5574e216-4dbc-4fdc-b1ec-f661668a9203,Email,Returns,Missing,,,,27/08/2023 14:17,27/08/2023 14:18,27-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,4
9b11ed72-fc8a-4b63-bd86-f56fdafc7d82,Inbound,Order Related,Invoice request,,,,26/08/2023 23:35,27/08/2023 18:39,27-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
9d290699-f2a8-40e7-bb6e-4bde3d891ac0,Inbound,Order Related,Order status enquiry,,,,27/08/2023 08:49,27/08/2023 08:50,27-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
1dde46c0-0133-42bc-a166-13c7ab3e45a4,Inbound,Feedback,UnProfessional Behaviour,Good person thank you very muchh,,,27/08/2023 16:13,27/08/2023 16:15,27-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d6ab9e1d-2db2-4b64-aca0-c4e82fa71ce1,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 16:57,27/08/2023 16:58,27-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
7622393d-8fc0-4089-a808-9311d0fe278a,Inbound,Returns,Reverse Pickup Enquiry,Ache se samjaya thank you Shopzilla,,,27/08/2023 18:28,27/08/2023 18:32,27-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
6c11cfdb-d705-4a2e-bac2-68a5d4d2c8b0,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 19:28,27/08/2023 22:56,27-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
10c9a371-b1bd-4676-aa58-d9667ca4d744,Inbound,Order Related,Delayed,Please provide products on time.,cec8042a-5a5a-483d-b85d-22fe08c10ad0,14/08/2023 16:26,24/08/2023 10:48,27/08/2023 11:34,27-Aug-23,DERABASSI,LifeStyle,239,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
36c356c4-1c6f-4188-b953-f671e0c918a8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:01,27/08/2023 13:04,27-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
0577cb28-9996-459d-8840-3c19147e083b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:20,27/08/2023 14:25,27-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
a6a9df28-1e39-4a64-8034-53b982535cf2,Inbound,Payments related,Billing Related,,,,27/08/2023 14:37,27/08/2023 20:56,27-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e5bd9747-3a7e-4c3e-8972-670fa338b4c8,Inbound,Order Related,Priority delivery,,,,27/08/2023 16:23,27/08/2023 16:25,27-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
262130e3-22cb-4158-8b09-27d1d1e4d2b0,Inbound,Order Related,Installation/demo,Provide the contact number which is not switched off ,,,27/08/2023 17:22,27/08/2023 17:28,27-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
13a125a6-d954-4b80-b9d0-308e3eab9aa8,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:23,27/08/2023 17:28,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d30fe164-279f-4379-a0b5-2898e010f802,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:59,27/08/2023 22:42,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
b71e3fd1-2154-4de6-8f0d-5a1da622e471,Inbound,Order Related,Delayed,Customer care support my order related problem. Thanks ,,,27/08/2023 18:20,27/08/2023 18:22,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
d3b0c892-ed24-4463-8151-b042b8a19049,Inbound,Order Related,Priority delivery,,,,27/08/2023 18:49,27/08/2023 18:51,27-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
7295f3aa-16a5-4ed4-b0e5-59b1ecf7eba7,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 19:03,27/08/2023 19:04,27-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,4
035e8c34-ebe1-4d48-be06-fbd14a57a57c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:17,27/08/2023 19:26,27-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
c238ae6e-7513-4652-af41-a49a11a288bf,Inbound,Cancellation,Not Needed,Good behaviour & helpful ,,,27/08/2023 21:57,27/08/2023 21:58,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
31e9b294-7513-4b43-bb8b-6b62a6397b2a,Inbound,Returns,Reverse Pickup Enquiry,"Worst setup, many complaints I raised but no responseI",bad4b65e-ea0b-4269-81e9-4b53b22a2d1e,08/03/2023 23:46,27/08/2023 21:10,27/08/2023 21:18,27-Aug-23,HARIDWAR,Electronics,1299,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,1
d9a71038-d2eb-492d-9d44-107b66b5b53a,Inbound,Shopzilla Related,General Enquiry,,,,25/08/2023 22:15,27/08/2023 17:38,27-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
135820bf-3efc-46f3-a89e-a13c23b08576,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:05,27/08/2023 18:51,27-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
ba96da9d-bae0-448c-8eee-e0b51bbb11fc,Inbound,Order Related,Priority delivery,,,,27/08/2023 09:06,27/08/2023 09:16,27-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
49b158dc-45ad-4134-9b75-ac8c9fe9f329,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 09:36,27/08/2023 10:03,27-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
cdf6ccf8-9634-42e8-a109-1fc20e7a3da3,Inbound,Feedback,UnProfessional Behaviour,Try to add options so that in app We can talk to higher authority directly at a time if any serious action done related to delivery agent without any hastel. ,,,27/08/2023 12:19,27/08/2023 12:27,27-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,4
c2bcfca2-b6cb-4bba-a314-35b57fd16872,Inbound,Order Related,Invoice request,Chor ,,,27/08/2023 22:40,27/08/2023 22:47,27-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
7e1b851a-a5b0-4a43-bf77-d772e239716f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:43,27/08/2023 13:44,27-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
b7a483d0-2c67-4e10-b846-eaaeb7b2e6f7,Inbound,Order Related,Order status enquiry,Nice to talk to your customer executive.,,,27/08/2023 16:18,27/08/2023 16:20,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
6d493ea4-4f5f-4a0f-96ea-80e9f7421aad,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:25,27/08/2023 21:26,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
825e5a44-e2a8-4a3c-b21a-727e819383a9,Outcall,Order Related,Delayed,,012db427-19c6-4b61-beae-29a8eb670d84,13/08/2023 19:25,27/08/2023 08:00,27/08/2023 10:18,27-Aug-23,NEW DELHI,LifeStyle,387,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
98e60b2f-c133-40c8-be02-d26fbfada2ca,Inbound,Feedback,UnProfessional Behaviour,"On this platform taking so much time for solving the issues, so kindly request to you, make policy more flexible and trustable... My rating is 10 Out of 0.1Thank you.. ",168c2c5c-b4da-4faf-a827-4e4391905484,08/02/2023 08:56,24/08/2023 12:24,27/08/2023 20:51,27-Aug-23,VARANASI,Electronics,1099,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
d6edca4d-0ec5-4e52-9abc-5329f2e9f31b,Inbound,Order Related,Order status enquiry,Thanks for...,273a16c5-209d-4eee-8ff3-4a6dd2987f8b,25/08/2023 06:02,27/08/2023 06:49,27/08/2023 06:52,27-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,614,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
c44e1c8a-69bb-443e-afaf-459b8525fe7b,Inbound,Order Related,Order status enquiry,Excellent ??,,,27/08/2023 07:45,27/08/2023 19:19,27-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ca867840-b124-41e7-8f0d-e527e697284e,Inbound,Returns,Reverse Pickup Enquiry,Missing itam ,,,27/08/2023 09:25,27/08/2023 11:47,27-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
3b907c19-8f1e-4386-83e3-ba8ac004883e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:39,27/08/2023 11:48,27-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0f63c53a-681d-401f-8f0f-fbe6435a1720,Inbound,Returns,Reverse Pickup Enquiry,My return hasn't take placed yet,,,27/08/2023 13:15,27/08/2023 19:24,27-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
39268308-2ce6-4e77-8e79-b14ffff3303d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 15:44,27/08/2023 15:45,27-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,4
4491bae0-3c3c-4a33-afd0-72169ff0ef29,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:56,27/08/2023 17:07,27-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
fa2b010e-360c-4174-868e-a6417a19c593,Inbound,Returns,Damaged,,,,27/08/2023 17:18,27/08/2023 17:21,27-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
f3aa081f-9a41-49a8-aa01-2fc1bc599c4c,Inbound,Payments related,Online Payment Issues,Ok,,,27/08/2023 21:10,27/08/2023 21:13,27-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8de9d211-cf76-4447-962c-0517b922b548,Inbound,Returns,Service Centres Related,,95de5b8a-145e-4282-a631-ddec3017d912,15/04/2023 23:26,27/08/2023 08:19,27/08/2023 08:21,27-Aug-23,NEW DELHI,Electronics,854,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
6eb11ebb-5236-4e0a-8fe9-eaf021ef3755,Inbound,Order Related,Order status enquiry,,,,27/08/2023 08:43,27/08/2023 08:44,27-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
1b06d1db-768f-4cf5-ba34-c0ca0866f29a,Outcall,Refund Related,Refund Enquiry,,,,27/08/2023 07:38,27/08/2023 07:39,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7af10be1-ac7b-427a-91ad-80e588c7371d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 10:46,27/08/2023 11:04,27-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
7f03455c-bd6e-4ffd-8715-f19b8ddf43d2,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:30,27/08/2023 12:33,27-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c7cdd3a9-2768-461a-8623-826c15621b97,Inbound,Returns,Service Centres Related,Nice to talk to you ,,,27/08/2023 13:08,27/08/2023 13:19,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4bb9818b-5ec5-4ed4-aa13-929d043c267f,Inbound,Returns,Missing,,,,27/08/2023 22:38,27/08/2023 22:42,27-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
5327de82-8983-447a-ab75-c17640220a76,Outcall,Order Related,Installation/demo,Policy should be clear,,,27/08/2023 16:27,27/08/2023 16:35,27-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
b770e413-3c92-48b2-bce5-aa16cce693ba,Inbound,Returns,Return request,,,,27/08/2023 18:31,27/08/2023 18:38,27-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c1c65e42-e849-405f-b13c-b5c44eb474e8,Inbound,Returns,Reverse Pickup Enquiry,All things are good but yaaaa good enough.,,,27/08/2023 19:11,27/08/2023 19:15,27-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
344317c4-f4cc-4043-aae0-5714e1429275,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:43,27/08/2023 22:45,27-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
5423a8e7-58f8-425c-ae14-555da2a286ac,Outcall,Returns,Damaged,,850d64ad-9419-4799-a029-40e4f8ed6e24,22/08/2023 08:15,27/08/2023 15:16,28/08/2023 00:27,28-Aug-23,VARANASI,Books & General merchandise,25,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
e4056fee-f824-4513-829f-31ff3bc04cca,Inbound,Returns,Return request,,,,27/08/2023 17:58,27/08/2023 18:01,27-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
c330f4fd-7f98-44c1-8bfd-99d057d3a7ed,Outcall,Order Related,Customer Requested Modifications,Yes ,,,27/08/2023 07:46,27/08/2023 07:47,27-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
93ce2dee-3287-4c90-b675-6cc7af1e66cb,Inbound,Order Related,Order status enquiry,Excellent performance ,,,27/08/2023 10:05,27/08/2023 10:06,27-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
0c28cea5-43ee-4ff7-855c-ac1a66cd010c,Inbound,Cancellation,Not Needed,,,,27/08/2023 10:48,27/08/2023 12:41,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f355de02-8a31-480e-92e6-0162fd0156a4,Inbound,Order Related,Installation/demo,,,,27/08/2023 10:16,27/08/2023 10:22,27-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
4ba3ee2c-f3fc-461e-9e64-a5ca0587e98d,Inbound,Order Related,Invoice request,,,,27/08/2023 11:12,27/08/2023 11:15,27-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
50db6883-888f-4f83-b198-37116dae4022,Inbound,Order Related,Order status enquiry,Good support is Shopzilla ,,,27/08/2023 19:43,27/08/2023 19:44,27-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
974dc54e-e034-4c80-a645-9bd354738a00,Inbound,Order Related,Installation/demo,  charge nahi le rha h ,,,27/08/2023 12:15,27/08/2023 12:25,27-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
f174bf25-ab42-48c7-82b0-869333a94867,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:25,27/08/2023 12:28,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
2c534f9e-103a-4f46-b1f6-ba79a065c6b2,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:17,27/08/2023 13:25,27-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
cae4a151-b7c5-4a87-85cb-4ee186277858,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 13:11,27/08/2023 13:15,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
903d1b20-3b4b-46d3-9cc3-88a515b2d2ea,Inbound,Order Related,General Enquiry,Good,,,27/08/2023 13:12,27/08/2023 13:14,27-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
87112ed1-d8c1-448f-9d47-b043ffae985d,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 13:50,27/08/2023 13:51,27-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
9a0aeb33-5125-4fde-a2cd-d74d75e82265,Inbound,Returns,Return request,Thankyou so much,,,27/08/2023 22:37,27/08/2023 23:20,27-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
3e48a826-a70d-43f2-8406-0926999d815a,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 18:27,27/08/2023 18:30,27-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
40862518-d045-456c-a8a6-0b098d5a3ab8,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:34,27/08/2023 18:35,27-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2e694393-5dcd-40e9-9747-96e26e000c19,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:40,27/08/2023 19:42,27-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a4f40ced-b661-422d-92eb-334bd2985da3,Inbound,Refund Related,Refund Related Issues,Than better ,,,27/08/2023 20:06,27/08/2023 20:10,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
46f2460a-ca4f-465f-bf50-9fde9fd34ec8,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 22:56,27/08/2023 23:10,27-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
b8e0bb24-4544-42ed-93ce-7572ec1b9bde,Inbound,Feedback,UnProfessional Behaviour,,5d8075f6-6d70-456b-b59c-547c433a4312,08/09/2023 11:20,27/08/2023 10:15,27/08/2023 10:16,27-Aug-23,GHUMARWIN,Home,163,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,4
cd30c81d-f568-45e0-a737-a6573f956af3,Inbound,Order Related,Delayed,,2c557c1c-43f9-4a5c-9aae-00ecb8066c9c,19/08/2023 18:26,27/08/2023 20:56,27/08/2023 21:02,27-Aug-23,AMRITSAR,Home,79,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
edfa8a2e-5861-44fe-b003-d216de1de187,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:15,27/08/2023 20:04,27-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
98be581b-5577-40a4-8cdd-5aa51f3370bd,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 08:48,27/08/2023 17:50,27-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
6d1dc235-520d-4522-b92b-1a64e0242766,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:43,28/08/2023 00:38,28-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
5470bbe9-7fdc-4816-9636-6f92b0f3babb,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 09:35,27/08/2023 09:38,27-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
406f8dfb-102b-412c-9a2e-214949b1ac2e,Email,Order Related,Unable to track,Your certificate tide does not good.I didn't like his way of understanding.,,,27/08/2023 11:20,27/08/2023 11:25,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
e854ff3b-374a-4dd2-809d-aca07804afef,Outcall,Offers & Cashback,Instant discount,,,,27/08/2023 10:02,27/08/2023 10:12,27-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
e62c67aa-4940-415a-bb9c-e81036e40f52,Outcall,Returns,Return request,Customer care mam is very polite and solve my problem very effeciently,,,27/08/2023 11:31,27/08/2023 12:11,27-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
a5643d33-5435-4c6e-99a5-d3b67bdcd634,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 11:40,27/08/2023 11:43,27-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1b033eba-aa80-4638-b17d-93238800c30c,Outcall,Order Related,Installation/demo,,,,27/08/2023 11:49,27/08/2023 11:57,27-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
20da729a-4629-4177-8dc5-69987b3649e5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:57,27/08/2023 12:01,27-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
7d28437d-998e-4df1-922d-669d1e85bd71,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 14:28,27/08/2023 14:30,27-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
65c5925d-7e0e-4576-878a-3ff1082a3fa5,Inbound,Onboarding related,Seller onboarding,Good,,,27/08/2023 15:33,27/08/2023 15:38,27-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
03c50267-aaef-44aa-a5e9-7225f95d4e86,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 17:21,28/08/2023 03:32,28-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
53d93707-9e56-4aa3-b671-44bb537c0190,Outcall,Returns,Wrong,Better ??,,,27/08/2023 18:44,27/08/2023 18:45,27-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
8deeb7c1-a7bd-41e2-9352-8cca2cf41164,Inbound,Shopzilla Related,Account updation,,,,27/08/2023 20:09,27/08/2023 20:16,27-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
957b08bd-7ee3-469d-ba4c-b111013d728c,Inbound,Returns,Return request,I am happy ,,,27/08/2023 20:36,27/08/2023 20:42,27-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
abf6fad7-203d-44c5-8f98-5ecad615c671,Inbound,Returns,Missing,,,,28/08/2023 00:34,28/08/2023 00:36,28-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
56525bd9-42b3-4f5f-9e7c-8e31c927a511,Inbound,Returns,Missing,,,,28/08/2023 01:04,28/08/2023 01:13,28-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
75cb958f-e2fc-4003-a23b-bc0d3124d677,Inbound,Order Related,Delayed,,2992396f-4fe7-4c04-80b8-92070cb6a192,24/02/2023 10:21,27/08/2023 13:57,27/08/2023 14:06,27-Aug-23,MANGALORE,Electronics,3749,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
c5cf963e-b122-4eab-91fe-af7f60504b97,Outcall,Returns,Return request,,459a0c45-3fd5-4420-9faf-ce63b1c55e17,22/08/2023 20:58,27/08/2023 16:23,27/08/2023 16:30,27-Aug-23,PUNE,Electronics,899,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
043ff6d7-2632-4111-b82a-a02ce4d562c0,Inbound,Order Related,Order status enquiry,,9140d85e-b453-408b-a4b5-0745e0b29830,24/08/2023 18:41,27/08/2023 09:24,27/08/2023 09:40,27-Aug-23,W26,Mobile,28999,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
07e37e48-1d58-4573-a48d-cf62d03f6f07,Email,Returns,Missing,,64ac5aaf-de4b-4f15-8fe7-81c0dcc800b2,21/08/2023 22:32,27/08/2023 13:00,27/08/2023 13:24,27-Aug-23,NEW DELHI,Books & General merchandise,328,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
ee6bbdfc-296e-4338-b004-e2e9332a54b1,Inbound,Product Queries,Warranty related,By recurting more people in the company ,,,26/08/2023 19:22,27/08/2023 09:39,27-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
2dff2a29-0915-44bf-b30b-aea51c9817b5,Outcall,Order Related,Delayed,,,,26/08/2023 22:39,27/08/2023 10:19,27-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fe819687-29da-4ef7-94f5-067689991ab2,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:42,27/08/2023 09:44,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
5712079b-1288-45fc-8690-ffe6d829dd64,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:39,27/08/2023 09:41,27-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
8f54f733-dff5-4faf-8ae6-aadd87c15ab6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:50,27/08/2023 17:21,27-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
be6877de-48ce-4219-8a8f-7c799270b864,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 10:45,27/08/2023 10:51,27-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
6d44e70f-3971-4bfe-9951-30d95347500d,Outcall,Order Related,Installation/demo,,,,27/08/2023 11:35,27/08/2023 11:57,27-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
47889e15-9bd5-4706-97c6-a5f32976ae48,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 14:35,27/08/2023 14:38,27-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f3ddd471-de6e-4fe7-81e4-4f7199e20f2d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:33,27/08/2023 14:35,27-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
7acb3634-48f2-49a4-830c-14cad043b22a,Inbound,Returns,Return request,TO REDUCE RETURN GOOD ADD MORE CLEAR PIC OF IMAGES FOR BETTER CLARITY OF ACTUAL PRODUCT. IN MY CONDITION AFTER CLOSING PIC WAS MISSING IN COMMERCIAL.,,,27/08/2023 17:03,27/08/2023 17:08,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
a85cbdf0-bd93-4e27-8646-71764ce5a566,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:27,27/08/2023 17:08,27-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
674853a0-3798-4b46-96fe-779bf1bff7d8,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:51,27/08/2023 17:58,27-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
106a906a-b11d-4cee-8346-e471e84cd0e4,Outcall,Refund Related,Refund Related Issues,,,,27/08/2023 18:03,27/08/2023 18:13,27-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
1e66192a-aeda-4471-b9ca-0e59bca18b0f,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 19:18,27/08/2023 19:44,27-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d8c05b56-4de4-4905-abb1-4ccdcb6e476a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:48,27/08/2023 20:34,27-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
4611bed0-2f9e-4d10-be41-c73428b42e51,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:27,27/08/2023 20:44,27-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
6885b532-0677-4508-947f-a4befc139c57,Inbound,Returns,Exchange / Replacement,,c2166029-3868-479d-b14a-7ea9bbc8a6da,15/08/2023 21:04,27/08/2023 16:18,27/08/2023 16:32,27-Aug-23,BIHAR SHARIF,Mobile,32999,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
cd2e25ad-bdc0-4ec1-83ff-e5dd264f6201,Inbound,Returns,Wrong,,fed3b48d-8c21-4b8c-9a02-a296844fb87c,17/08/2023 10:56,25/08/2023 19:25,27/08/2023 11:29,27-Aug-23,SULTANPUR,Electronics,3849,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,2
55bd3062-4b82-4761-957c-e3df60828cfa,Inbound,Order Related,Delayed,Good,d7c00bae-8f3a-4f17-bec5-f1680bae71b1,22/08/2023 07:13,27/08/2023 07:41,27/08/2023 17:57,27-Aug-23,TAPI,Home,989,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
9dc88eac-16f1-474b-a2cc-ef9839b0eec0,Inbound,Order Related,Order status enquiry,,,,26/08/2023 16:45,27/08/2023 10:48,27-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
71d40ead-b324-4e76-89f6-85c7301d8d85,Inbound,Order Related,Installation/demo,,,,27/08/2023 00:43,27/08/2023 02:02,27-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
ef05867a-3405-4b88-bf39-ebb5df7a49d1,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 22:22,27/08/2023 20:43,27-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
ff971808-a622-435b-822f-fe7f4c343437,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:19,27/08/2023 20:23,27-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ca42f3d2-dfda-4b46-855e-b890c7e4e874,Inbound,Order Related,Installation/demo,,,,27/08/2023 10:19,27/08/2023 10:47,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
9a679503-205b-4e49-bb1d-4886e30fef59,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:14,27/08/2023 13:16,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
c965aeb7-308c-47bc-92cd-587ed66a9cb7,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:37,27/08/2023 14:53,27-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
06acd0b9-770c-45db-886a-6f874abdd1c8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:06,27/08/2023 16:09,27-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
74ee6b17-3333-4709-91bc-d8cdfc271574,Inbound,Order Related,Order status enquiry,Muje bohot   ke customer supporting team se bat karke mere taraf se 5*****,,,27/08/2023 16:37,27/08/2023 16:41,27-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
9c820ea6-8d88-4843-829f-e4441ee9591b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:55,27/08/2023 16:57,27-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d5a69ee6-fbc2-4837-8d59-8a627f5ff555,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 18:34,27/08/2023 18:39,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
28a8c0af-969d-4385-bc17-34fa13e84b67,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 20:34,27/08/2023 21:13,27-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
634184b2-f207-401e-8d66-0ffb01db5434,Inbound,Returns,Reverse Pickup Enquiry,"call dropped in between, no solution provided",,,27/08/2023 21:10,27/08/2023 21:10,27-Aug-23,,,,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,1
6b8e8880-54c3-46aa-a62d-d0caae08e729,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:20,27/08/2023 23:23,27-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fc720222-af45-4498-9505-8a9dc69db636,Inbound,Payments related,Online Payment Issues,  I fill better when I talk with Shopzilla excutive  thank you so much ,,,28/08/2023 00:24,28/08/2023 00:35,28-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
32e4918e-52b3-4695-81f6-ebd4f670f15a,Inbound,Refund Related,Refund Related Issues,,6f8719b6-9958-4e9b-8deb-aad60f019d92,08/05/2023 21:40,27/08/2023 11:44,27/08/2023 15:23,27-Aug-23,SAMASTIPUR,LifeStyle,1224,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f370ff57-8b62-4a4b-93be-c03203e554d6,Inbound,Returns,Reverse Pickup Enquiry,,ac776380-9560-4933-b6ed-a3e74688a3ca,13/08/2023 20:56,27/08/2023 17:02,27/08/2023 17:55,27-Aug-23,AGRA,Affiliates,149,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,1
57e04a8b-5f57-429e-a2fd-4c78e86d56b9,Inbound,Order Related,Delayed,,cc125fab-39f5-4354-b083-25807c6b35f4,15/08/2023 11:58,27/08/2023 11:12,27/08/2023 11:12,27-Aug-23,MADHUBANI,Home,280,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
ce5e4cbb-6c97-40b2-892a-ec139fb0c656,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 08:20,27/08/2023 08:21,27-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
4825de08-80e1-4db3-920f-b2a0f8483c5d,Inbound,Returns,Technician Visit,,,,27/08/2023 09:12,27/08/2023 12:45,27-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
ab9690a5-4364-43a4-ae8b-154e489e1ab8,Inbound,Order Related,Order status enquiry,  experience ,,,27/08/2023 20:28,27/08/2023 20:33,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
cc033e43-4ece-446f-9390-aa0a98402d70,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:10,27/08/2023 15:10,27-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
191836bc-6bbc-4899-a6f6-1181561569b8,Inbound,Returns,Return request,,,,27/08/2023 15:14,27/08/2023 15:27,27-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
7ef65d30-60f5-4a51-9403-33ffa23c2c9b,Inbound,Product Queries,Product Specific Information,Good,,,27/08/2023 15:35,27/08/2023 15:37,27-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
44a94db4-0a00-46d8-8323-d17686f92006,Inbound,Product Queries,Product Specific Information,"Please return my order and refund my money and Whatever I get, I will return it to you and pay you as soon as possible ",,,27/08/2023 15:59,27/08/2023 16:25,27-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
b899ee9e-5119-4b2e-b67b-c8d458439e30,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla customer care service are good they help how they can..,,,27/08/2023 17:05,27/08/2023 17:14,27-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
373a4cf2-b1cb-4189-aa29-f0f8c2aa947f,Inbound,Returns,Reverse Pickup Enquiry,,11514069-42c6-4ed5-988a-7825106bcec4,08/08/2023 01:47,28/08/2023 00:11,28/08/2023 00:11,28-Aug-23,BHADERWAH,Home,289,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
c7533350-ee0a-4416-95c9-6d6865b0c734,Email,Cancellation,Not Needed,.,ae1d31b0-8440-43a5-962f-ad1b98bc8c9d,17/08/2023 18:20,27/08/2023 12:49,27/08/2023 13:27,27-Aug-23,RAJOURI,Home,174,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
3fd83cf4-9fc7-4680-9941-88773fdc7146,Inbound,Returns,Fraudulent User,,59874192-9339-4a10-8a49-923c445e72b1,18/08/2023 18:55,26/08/2023 22:52,27/08/2023 12:22,27-Aug-23,KOLKATA,Books & General merchandise,102,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9c8f7a96-b619-4746-815b-f75905c35358,Inbound,Order Related,Delayed,,3a9a3afa-a1f9-482f-b33a-e81cdc001a7d,08/08/2023 07:57,27/08/2023 09:44,27/08/2023 09:45,27-Aug-23,BADLAPUR,Furniture,16625,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
c6c3c850-b10e-4043-8658-664b73586e96,Inbound,Feedback,UnProfessional Behaviour,,8ea1883c-0ac6-49ef-89ab-083f571479bb,20/08/2023 11:55,26/08/2023 20:11,27/08/2023 06:31,27-Aug-23,KENDUJHAR,Home Appliences,7990,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
382c2445-23dc-4b25-8162-8b971e7bfd84,Email,Shopzilla Related,Signup Issues,,,,26/08/2023 10:01,27/08/2023 07:37,27-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
2c330129-eaed-4571-9bc7-58db735a5e33,Outcall,Refund Related,Refund Related Issues,Good,,,26/08/2023 20:23,27/08/2023 08:59,27-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
5e7e4ed5-7502-4280-845a-e02c645a1f9f,Inbound,Returns,Reverse Pickup Enquiry,Thank you sar ????-????,,,27/08/2023 07:20,27/08/2023 07:36,27-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
52299fb7-32c3-4b55-960d-744da68a2430,Inbound,Order Related,Priority delivery,,,,27/08/2023 09:45,27/08/2023 09:48,27-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e74f64b0-438b-435a-862c-c793ce116e29,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:50,27/08/2023 13:05,27-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1067c5db-1004-4447-9e04-eb9b2c25c322,Inbound,Returns,Reverse Pickup Enquiry,Please check product when package it's proper,,,27/08/2023 13:13,27/08/2023 13:27,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
35a147af-fbc3-4d82-860c-334d9978a256,Outcall,Returns,Wrong,,,,27/08/2023 18:49,27/08/2023 18:55,27-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
d5561572-ed66-41e3-81d5-173684748357,Inbound,Returns,Wrong,Wrong items return to be accepted immediately before delivery in open box,,,27/08/2023 15:51,27/08/2023 15:54,27-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
2182e297-6ce7-46d3-9e29-3439309f99e1,Outcall,Cancellation,Return cancellation,Good ,,,27/08/2023 15:42,27/08/2023 15:51,27-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
20793ba9-a84b-4898-897f-eac80421c499,Inbound,Payments related,Online Payment Issues,My interaction with your customer support executive was excellent. She explained to me everything and I am thoroughly satisfied.,,,27/08/2023 17:30,27/08/2023 17:37,27-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7727fb18-9bc8-4fc8-9287-422fd5188289,Inbound,Returns,Reverse Pickup Enquiry,The customer support executive behaviour and manner of speaking is very good ??,,,27/08/2023 19:35,27/08/2023 20:09,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c05b9bf6-e393-4459-93bf-a3941b413f7a,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:34,27/08/2023 21:37,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b71a266f-c498-4d4b-a391-0fa89eb122b4,Inbound,Product Queries,Product Specific Information,Ok,,,27/08/2023 21:30,27/08/2023 21:51,27-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
982d499a-aec1-4fbc-81f3-f5ef3482beab,Inbound,Order Related,Invoice request,,,,27/08/2023 21:47,27/08/2023 21:55,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
2ea7b32f-698d-48c6-8cac-32dcc29c8f45,Outcall,Returns,Reverse Pickup Enquiry,,93a24509-c99b-4c31-b38f-e24013eb9628,18/08/2023 20:36,26/08/2023 18:04,27/08/2023 14:26,27-Aug-23,NEPANAGAR,Books & General merchandise,322,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
bb3e627e-9069-4386-b8aa-7baa94966a64,Inbound,Returns,Wrong,"Change your attitude towards customer, they are not your slaves  and never try to  make fool ",7fab688d-932c-455f-8347-2812da66ad9c,07/10/2023 11:12,25/08/2023 22:12,27/08/2023 21:14,27-Aug-23,BHUBANESWAR,Home Appliences,18914,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
e99cd14e-419e-474e-ac84-03c758e0047b,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 07:19,27/08/2023 07:24,27-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
88a75d53-5240-4016-ac73-eb13236e4dc4,Inbound,Product Queries,Product Specific Information,Completely Satisfied With Your Customer Care Service Executive.,,,27/08/2023 08:01,27/08/2023 08:03,27-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
56f0b0d9-d7b6-4f25-86dc-b5d7176b4fe5,Outcall,Returns,Missing,,,,27/08/2023 12:40,27/08/2023 21:52,27-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
bc5b2c82-a4e9-4079-b1f5-5c6105e317d5,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 08:29,27/08/2023 08:33,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e506d63a-fbed-4ec0-93b4-ad5f206289a0,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 11:13,27/08/2023 11:15,27-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
6ac188a1-d9a3-4153-bff4-29d845cc013b,Inbound,Returns,Return request,,,,27/08/2023 12:15,27/08/2023 12:16,27-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
47ae38b9-b553-4675-a2be-ff648706c265,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:45,27/08/2023 12:47,27-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
c23e3a9e-401c-4e33-80fa-47011e7e588a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:01,27/08/2023 15:33,27-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
659a6249-c378-452b-b5f0-e4028288589a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:15,27/08/2023 13:27,27-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
a0da2fea-8df7-4afb-90cb-cae33d95208a,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 14:40,27/08/2023 14:44,27-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
96a268e7-9cf8-4816-ad8e-93c8aa9eed4e,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 15:03,27/08/2023 15:13,27-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
a04e00e1-f1f5-48e2-8179-7a1fcda47617,Outcall,Returns,Technician Visit,,,,27/08/2023 19:15,27/08/2023 20:05,27-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
25bda8b7-6268-4b90-a5c1-c021bd86a532,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:45,27/08/2023 20:54,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
6c4e9785-8591-41f9-87f3-d66d29e563a8,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla return policy is very irritating. I wish not to buy anything from Shopzilla. SuperBuy. Myntra even meesho service is far better than Shopzilla ,,,27/08/2023 20:20,27/08/2023 20:37,27-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
f48dec7b-2e72-4960-8905-517baaacbce5,Inbound,Shopzilla Related,General Enquiry,,,,28/08/2023 00:56,28/08/2023 00:58,28-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
b5e4a619-0fb7-4256-a0c1-1d64dd68cf47,Email,Order Related,Delayed,,0995c050-620f-4755-af46-670ced2d60a8,08/08/2023 13:36,27/08/2023 15:13,27/08/2023 15:14,27-Aug-23,RANIKHET,Affiliates,376,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
e1ac3405-95d1-43ee-84e1-ef01c57444dd,Inbound,Order Related,Order status enquiry,,47e84ca8-772b-419d-b58e-0b6ecd610a39,22/08/2023 20:27,26/08/2023 17:01,27/08/2023 07:36,27-Aug-23,TIRUVALLUR,LifeStyle,341,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,4
5318155b-c153-475a-b35b-acd4d37b8c0d,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:11,27/08/2023 16:14,27-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
bbdc9741-5510-4a30-a507-9a22f0aff4a8,Inbound,Order Related,Order status enquiry,It Is good ,,,27/08/2023 14:29,27/08/2023 14:30,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
fed60f74-40e2-473c-8724-65531cbccd45,Outcall,Order Related,Order status enquiry,I like it....mazaa agyaa..thank you for resolving my problem...,,,27/08/2023 09:28,27/08/2023 09:31,27-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
31516a30-67db-453f-9da0-e7e20c423dd5,Outcall,Returns,Damaged,Good customer care service ,,,27/08/2023 12:18,27/08/2023 12:28,27-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
28e45f36-c532-4387-8bbb-71d2d87ff077,Email,Order Related,Installation/demo,,,,27/08/2023 13:02,27/08/2023 13:08,27-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
e0349a58-71a5-4b57-8494-bf7e510fba37,Inbound,Order Related,Invoice request,,,,27/08/2023 13:20,27/08/2023 13:26,27-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
f3d53bc2-7b57-43cd-b275-32a23bacc9c3,Inbound,Order Related,Order status enquiry,Problem is not with associate but with FK process where service associate cannot connect delivery agent or if delivery agent does not pick up call nobody can reach. Also customer does not know when it will be delivered and they have to wait from 9 am to 9 pm ,,,27/08/2023 16:40,27/08/2023 16:47,27-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
cd945173-afa3-4f7f-b6fb-1b7588a6ae89,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:45,27/08/2023 21:02,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,2
0f83f85f-c458-4f2a-9824-f03b08bb2bf9,Inbound,Product Queries,Product Specific Information,Thankyou ,,,27/08/2023 20:51,27/08/2023 20:53,27-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
e21e2275-96d6-410c-a262-1e3a01165a92,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:58,27/08/2023 23:48,27-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
d413048b-5c69-4ae5-94b3-0606372b2f7c,Email,Returns,Reverse Pickup Enquiry,,0b175634-8ffb-4229-98c2-646674682ae0,19/08/2023 01:13,27/08/2023 07:59,27/08/2023 08:02,27-Aug-23,SIKANDRABAD,Electronics,1499,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
133d775f-5b38-419b-976e-311bf13aed2c,Inbound,Returns,Service Centres Related,Pik up   lijiye ,ea7e9b94-50d1-4303-a967-1a149ef8c86f,08/05/2023 22:55,27/08/2023 17:23,27/08/2023 17:24,27-Aug-23,AGRA,Home Appliences,8690,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
03ce7617-12d0-4c8b-a871-3abeea10751e,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 19:29,27/08/2023 20:21,27-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
4a13ce44-72e7-4d08-88db-950ed5a7f6d7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 06:54,27/08/2023 06:55,27-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
46f21cab-f822-45ab-84f3-588e2c3fad80,Inbound,Product Queries,Product Specific Information,Good ,,,27/08/2023 11:40,27/08/2023 12:02,27-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
ac17a7db-8a4b-468a-879f-2c0f54e3943c,Outcall,Product Queries,Product Specific Information,Thankyou ,,,27/08/2023 12:32,27/08/2023 12:38,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
552e4c97-7a58-42d9-811b-04d83603dd47,Inbound,Returns,Return request,,,,27/08/2023 13:21,27/08/2023 13:22,27-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
19e75690-2dd9-40d2-b70e-5207a6acc7bc,Inbound,Returns,Reverse Pickup Enquiry,Simply the reach towards the customer support,,,27/08/2023 16:59,27/08/2023 18:49,27-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
6d9669a7-dd0d-478e-8c4e-1b369bc713bc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:50,27/08/2023 17:55,27-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
00c473a1-58a8-4514-bcac-ab1aadaf7d1c,Inbound,Returns,Wrong,,,,27/08/2023 18:32,27/08/2023 18:37,27-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
75a17506-3a24-4300-b880-849fb6b80b57,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 19:49,27/08/2023 19:56,27-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
a40a1771-fbb5-4201-a241-8c53db59967f,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 19:55,27/08/2023 20:02,27-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
b7024127-67a1-4c13-a15f-0b44d2ac1e0b,Inbound,Others,Call back request,Make gift card for every product sorry and thanks,,,27/08/2023 20:08,27/08/2023 20:11,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bf619a7a-dbce-4ff7-b93f-48e62b4f18b5,Inbound,Returns,Return request,,,,27/08/2023 20:48,27/08/2023 20:50,27-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a713aed7-8d56-4ca0-9602-96e9d0d567b6,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 21:47,27/08/2023 23:11,27-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
35768e1c-184a-49d2-a1e8-803d172fcef4,Inbound,Order Related,Customer Requested Modifications,MY name change,c1e525fb-be25-4a1d-9e6c-8f7b51a2e491,25/08/2023 18:59,27/08/2023 17:04,27/08/2023 17:05,27-Aug-23,MUZAFFARPUR,Electronics,1999,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8a46b8a8-3d95-4308-bd11-3b86e8515079,Inbound,Order Related,Order status enquiry,,,,27/08/2023 11:20,27/08/2023 14:47,27-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
1b94f253-8093-4589-a063-26d263469853,Outcall,Others,Call back request,,,,26/08/2023 20:46,27/08/2023 07:59,27-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
ca4879f2-0e46-43d1-87cb-08f2bbe8527d,Outcall,Order Related,Order status enquiry,Very bad service ,,,26/08/2023 22:03,27/08/2023 12:17,27-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
bb535208-3422-4eb4-9487-d29f8820e57e,Inbound,Order Related,Seller Cancelled Order,Good support ??,,,27/08/2023 09:48,27/08/2023 09:50,27-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
f621628e-4bd2-4a84-9228-33bc25cfe711,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 17:40,27/08/2023 17:48,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
ea141d8c-5a75-4dab-a9e9-84934dcf452e,Email,Returns,Reverse Pickup Enquiry,Nice,,,27/08/2023 20:24,27/08/2023 20:28,27-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
72205886-6765-47a9-9097-38deffd00523,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 19:02,27/08/2023 19:05,27-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
48bb6813-f8a1-47c1-bc17-1309e87d3827,Inbound,Returns,Wrong,All good,,,27/08/2023 21:13,27/08/2023 21:50,27-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1a01f25c-a347-4fe2-979a-c91d298fd789,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:57,27/08/2023 22:53,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,1
15ec5d87-e209-4c00-867f-2012cbf9e06c,Outcall,Order Related,Delayed,,73cacf30-b4d9-434e-8d09-157cb315fa6d,22/08/2023 12:07,27/08/2023 01:18,27/08/2023 10:11,27-Aug-23,HYDERABAD,Mobile,12999,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
aa141380-02c8-4801-a85d-28aa30024337,Inbound,Returns,Return request,,53822294-1ac8-4a6a-a29c-8bec1a4daa46,20/08/2023 22:30,28/08/2023 00:54,28/08/2023 00:58,28-Aug-23,BANGALORE,LifeStyle,678,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1c711bf8-3501-4296-84d2-3e3e3726f4b2,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:45,27/08/2023 20:47,27-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
1bfeb62b-94ae-4558-b2c9-aadc321e86e6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:15,27/08/2023 07:16,27-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
c9da0dd4-fcf7-4149-9071-636d4d67e992,Outcall,Order Related,Customer Requested Modifications,,,,27/08/2023 08:20,27/08/2023 08:33,27-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
75e1876d-24f6-43e0-8bbe-f6b4759ffe88,Inbound,Product Queries,Product Specific Information,Thank you ,,,27/08/2023 11:24,27/08/2023 11:26,27-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
edfe9a52-abea-43d7-a0c0-25bf2f954160,Inbound,Returns,Fraudulent User,I am so happy ,,,27/08/2023 13:41,27/08/2023 13:44,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
bbdf975c-b267-4b36-9e14-bc9b070cdfe3,Inbound,Order Related,Delayed,,,,27/08/2023 13:44,27/08/2023 16:24,27-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,1
b80ec42c-e85f-4652-8eab-e7abc1430f7a,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:13,27/08/2023 19:11,27-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
930594b7-543f-44ae-b06d-9d789f6c83ba,Outcall,Returns,Missing,,,,27/08/2023 14:25,27/08/2023 14:29,27-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c1229c60-da89-4726-9f84-a524482f4cbe,Inbound,Returns,Return request,,,,27/08/2023 18:38,27/08/2023 18:39,27-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
483118db-2c0f-435c-b5e1-e914dae1542a,Inbound,Payments related,Online Payment Issues,Good ,,,27/08/2023 19:44,27/08/2023 19:50,27-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
21fe89d9-7770-4125-aa33-fe2257bc5021,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 19:57,27/08/2023 19:58,27-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,4
649307ee-740e-4077-bede-41240baf6659,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:15,27/08/2023 20:25,27-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
4a012262-3710-40df-9550-380cda0b459a,Inbound,Order Related,Installation/demo,,,,27/08/2023 21:42,27/08/2023 21:44,27-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f39a9298-851c-45e0-9aa5-e415efc31816,Outcall,Shopzilla Related,Account updation,Good,,,27/08/2023 23:06,27/08/2023 23:08,27-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
fe0ca761-9a88-47b1-85ac-150790105987,Inbound,Order Related,Invoice request,Its good,,,27/08/2023 19:54,27/08/2023 19:55,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
30ac138d-0fe2-4573-92e8-dc45c956fe04,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 14:00,27/08/2023 16:48,27-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
8a8bab26-9c29-4eec-8b87-f2ecb6af61ad,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:35,27/08/2023 20:37,27-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
c045d2e4-dbba-4d8c-9c3b-630b59d17581,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:36,27/08/2023 07:39,27-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
b7b0ac52-41de-48ae-bd53-4dfc64b1aa50,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:09,27/08/2023 09:20,27-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
bcf65b12-0d60-4168-a64b-2a418a7bc66d,Inbound,Returns,Reverse Pickup Enquiry,Thnks,,,27/08/2023 11:27,27/08/2023 11:31,27-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
531ba8e4-760c-4b4e-a804-7143a5c8e7cb,Inbound,Order Related,Invoice request,,,,27/08/2023 11:27,27/08/2023 11:50,27-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,4
a185d38d-8fb1-4da6-9d58-14534d803f2c,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:32,27/08/2023 12:35,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
c5496c03-0b0e-47f6-8594-3c2dccbdfd0b,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:24,27/08/2023 15:48,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
432b3fca-c508-4639-95ca-3c85cc784ea0,Inbound,Returns,Fraudulent User,Kindly take care of customers convenience. ,,,27/08/2023 13:44,27/08/2023 14:04,27-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
15662973-0337-4619-ab13-7146f1f8c3c9,Inbound,Order Related,Installation/demo,,,,27/08/2023 13:55,27/08/2023 14:19,27-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,3
aea195e1-61fd-46bc-b4aa-4f670887a7b3,Inbound,Returns,Return request,Good communication ,,,27/08/2023 17:03,27/08/2023 17:08,27-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1949f195-b142-4fac-9e11-749d96512e8d,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 17:37,27/08/2023 17:58,27-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
b940eba2-bcc3-45d7-8277-1711d6172354,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:42,27/08/2023 18:56,27-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
00f0f34a-09a8-4f08-80ad-3b51036a8767,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:16,27/08/2023 20:19,27-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
85bb526b-c941-4693-ac83-d7020789c548,Inbound,Returns,Fraudulent User,Very poor ,,,27/08/2023 21:26,27/08/2023 21:53,27-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,1
fd0d718d-7b8f-4ab0-9b25-cdd3b9fba78b,Inbound,Returns,Reverse Pickup Enquiry,Thank you sirYou are great ,af350439-6aa4-4b19-b47e-7070b23dd2fa,20/08/2023 22:12,27/08/2023 10:58,27/08/2023 11:02,27-Aug-23,ALIGARH,Electronics,799,,Anthony Booth,William Park,John Smith,31-60,Morning,5
db62cc94-8e00-433f-b710-9ce1cf94ff3b,Inbound,Order Related,Order status enquiry,Good,079eb92b-68ca-4e74-bb51-51bf13a08610,24/08/2023 21:38,27/08/2023 15:05,27/08/2023 20:09,27-Aug-23,UTTARPARA,Books & General merchandise,502,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2d6074ae-77ac-4231-881e-0e2fa5acc348,Outcall,Cancellation,Not Needed,Excellent ??,fb67e34e-a396-46ae-b574-fa37d11b9d09,24/08/2023 13:29,27/08/2023 20:42,27/08/2023 20:44,27-Aug-23,,Books & General merchandise,133,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e0626e2d-9a4d-48b5-ba96-4ea53a8ebc1b,Outcall,Payments related,Online Payment Issues,,,,26/08/2023 08:44,27/08/2023 09:45,27-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,2
37f1b435-dcfe-408d-993b-a1aa6f92c98c,Outcall,Returns,Reverse Pickup Enquiry,,,,26/08/2023 20:28,27/08/2023 06:40,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3350ccee-ead7-40fa-80c6-cc7b5e6e345a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:28,27/08/2023 08:29,27-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
fe8cdd3d-c465-473f-a28a-55d5da1b6d6c,Inbound,Order Related,Installation/demo,,,,27/08/2023 08:24,27/08/2023 08:25,27-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
4c348f2a-c44a-4199-9d88-5e725ced7545,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:16,27/08/2023 11:17,27-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
cf5f1cde-39a5-41f8-b7d7-9271be64f6d9,Inbound,Order Related,Priority delivery,,,,27/08/2023 11:45,27/08/2023 11:48,27-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
d20bfe58-1807-4c37-ae91-55b5780138d9,Inbound,Returns,Return request,,,,27/08/2023 13:57,27/08/2023 13:58,27-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,1
62e01f24-af4a-404f-9d88-b242e350ef59,Inbound,Payments related,Online Payment Issues,Issues was not resolved ,,,27/08/2023 15:35,27/08/2023 15:45,27-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
a1aa95a4-f625-4ed8-bb85-27d128e83514,Inbound,Returns,Fraudulent User,,,,27/08/2023 16:43,27/08/2023 16:45,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a0414d3c-80df-477f-8159-7ffc764979ce,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:18,27/08/2023 19:20,27-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
5524f269-9d75-4d8d-9bc7-ce85b3abe78b,Inbound,Payments related,PayLater related,,,,27/08/2023 22:03,27/08/2023 22:04,27-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
947df4f4-7e29-4813-a5fe-7fb43be2ca15,Inbound,Order Related,Installation/demo,Ok improvement required,0463a7fd-e958-400a-b0ad-a0bb0f34406c,06/07/2023 08:47,23/08/2023 21:01,27/08/2023 19:54,27-Aug-23,LUCKNOW,Electronics,1699,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
de5eb315-3977-4d96-a41a-62435ae141f2,Inbound,Order Related,Delayed,Aacha,465d8902-811b-4f79-b2b6-672f23e5bdff,22/08/2023 14:40,27/08/2023 16:23,27/08/2023 16:24,27-Aug-23,SHOLAPUR,Books & General merchandise,120,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
87d1dc24-4bb6-4fae-b91b-47037f54d7ed,Inbound,Returns,Fraudulent User,,,,27/08/2023 16:29,27/08/2023 16:30,27-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,4
1d99135a-a766-44d6-a3c8-cb46521acf17,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,,,26/08/2023 16:05,27/08/2023 15:59,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
669ef04b-604e-4002-96d0-cde07fe864aa,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 07:40,27/08/2023 07:42,27-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
475b5c65-3286-43e4-92b4-f932bbbac985,Inbound,Order Related,Delayed,,,,27/08/2023 17:38,27/08/2023 17:39,27-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
59904f07-b912-4e71-a81f-ba49ef6752f6,Inbound,Product Queries,Product Specific Information,"Quantity limit should be increased, atleast 3   aata should be allowed to ordered.",,,27/08/2023 08:54,27/08/2023 17:06,27-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
99ba6c99-d0ac-44c1-9877-eb903955a0a7,Email,Returns,Technician Visit,First change there Voice tone - harsshly speak & Confused answers ,,,27/08/2023 22:11,28/08/2023 00:57,28-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,1
792b1872-e814-4d42-9d64-3b6aabb773cf,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 13:20,27/08/2023 13:21,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
be8d59ed-0b42-4f57-aaea-62828c876875,Inbound,Returns,Reverse Pickup Enquiry,Very good impressive divya mam,,,27/08/2023 16:31,27/08/2023 16:32,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
e2b76620-a059-4a45-ae3e-ae3ce024afb2,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 17:01,27/08/2023 17:02,27-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
e5cb034d-05c0-4daa-8593-041411792686,Inbound,Order Related,Invoice request,,,,27/08/2023 17:38,27/08/2023 17:39,27-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eacf0846-9aca-42db-8917-ee69ea721f7c,Inbound,Order Related,Unable to track,,,,27/08/2023 19:59,27/08/2023 20:19,27-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
f848eb6e-ae22-4038-b52b-e99854bd1991,Inbound,Returns,Service Centres Related,Do not give defective goods to the customer,,,27/08/2023 22:13,27/08/2023 22:37,27-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
598ec12e-1694-4fc7-b6f6-c92ef35968c2,Email,Shopzilla Related,General Enquiry,,,,28/08/2023 01:02,28/08/2023 01:09,28-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
5c43aefb-7e94-456f-a63b-08ebfe1565d7,Outcall,Returns,Reverse Pickup Enquiry,,26531658-2605-4bcb-8584-cd08bcde00d4,20/08/2023 19:31,27/08/2023 18:22,27/08/2023 18:25,27-Aug-23,JAIPUR,Home Appliences,2464,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
4284b2bb-100e-435b-bf3e-3bfdffa79d9b,Inbound,Returns,Reverse Pickup Enquiry,Quick action ,,,27/08/2023 15:01,27/08/2023 15:39,27-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,1
a5acba71-7a88-4d31-bc7c-6374349dbf8e,Inbound,Refund Related,Refund Related Issues,,,,26/08/2023 18:08,27/08/2023 13:33,27-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
bec7b8e5-4ff5-465f-ae48-c9786a96e235,Inbound,Order Related,Order status enquiry,Awesome service by customer care,,,27/08/2023 07:55,27/08/2023 07:57,27-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
832223b9-b277-41ed-bad2-931a0c3781dd,Inbound,Order Related,Customer Requested Modifications,5,,,27/08/2023 11:45,27/08/2023 11:46,27-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
97d57bc8-e4bf-4c1a-b3c1-e08196fa466c,Inbound,Order Related,Order status enquiry,Noce,,,27/08/2023 10:53,27/08/2023 10:54,27-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
232208d4-6cad-464d-9d3e-a1218407025e,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 11:08,27/08/2023 11:10,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e51e1361-65e9-42e6-a629-aa44a69ac8bc,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 12:32,27/08/2023 12:33,27-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
e266e7f7-4d3c-4458-a103-0a7f50ed2b0d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:41,27/08/2023 17:04,27-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
c841c680-e033-427e-a983-d2593beae489,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:46,27/08/2023 14:47,27-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f7279c85-ceff-4042-bd0f-a8f520cd8785,Inbound,Returns,Return request,,,,27/08/2023 15:43,27/08/2023 15:49,27-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
15a3fb3c-e208-40ee-8976-46efadcce45b,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 19:50,27/08/2023 21:47,27-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
9b95a12c-c873-4eb2-84e7-b0a344e6727b,Inbound,Feedback,UnProfessional Behaviour,,21faf455-8b2c-4920-8b86-184abc97762d,08/03/2023 10:47,27/08/2023 16:52,27/08/2023 16:56,27-Aug-23,NEW DELHI,Home Appliences,625,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
eaacbfb9-8e85-4a37-9499-91c8a670b789,Outcall,Order Related,Order status enquiry,Very good ????Our bahut   say baat   ko b   say   so I like it ??,,,27/08/2023 12:00,27/08/2023 12:08,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
faac6db9-823f-4f9d-be0a-c32617b4a68c,Inbound,Shopzilla Related,Signup Issues,Thanks for helping ,,,27/08/2023 11:06,27/08/2023 11:34,27-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
eb865d5b-307d-48aa-a390-2583e8534889,Outcall,Returns,Return request,Ruturn should be on time ,,,27/08/2023 13:19,27/08/2023 13:25,27-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
b9599715-1a4e-4f44-9259-d8b1b4a5e9f7,Inbound,Returns,Wrong,Plz take action for this type seller thankyou ,,,27/08/2023 15:11,27/08/2023 15:13,27-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
15c55896-b325-4e87-9a8a-e27c9fd062d0,Inbound,Returns,Return request,Happy ,,,27/08/2023 15:27,27/08/2023 15:30,27-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
99930d22-f47c-4089-8a9f-00d18ef851e2,Outcall,Returns,Return request,,,,27/08/2023 16:49,27/08/2023 16:52,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
6cfd39c7-b0d8-4295-836d-63eec0b4a597,Inbound,Order Related,Delayed,,,,27/08/2023 20:45,27/08/2023 20:48,27-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
37fbbc50-a57a-4fc0-953a-16573f576a8b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:17,27/08/2023 22:20,27-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
c4288997-a2fc-4eaa-a101-adc6799058ff,Outcall,Refund Related,Refund Related Issues,,,,27/08/2023 22:31,27/08/2023 22:51,27-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
18f60dca-bd66-4eed-a524-b5a011e65b0b,Inbound,Product Queries,Product Specific Information,good ,,,27/08/2023 23:11,27/08/2023 23:14,27-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
95811d61-4db9-4d65-b55f-795e1410efc4,Outcall,Product Queries,Product Specific Information,,,,28/08/2023 00:26,28/08/2023 00:28,28-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eff15970-407a-4b91-8135-6749995566d6,Inbound,Refund Related,Refund Related Issues,,,,28/08/2023 00:41,28/08/2023 00:49,28-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
44496ac6-e92f-496a-b8f5-d1ba413ba585,Inbound,Returns,Reverse Pickup Enquiry,,b7e35489-6056-42d4-8d4d-683277121aa0,18/08/2023 22:55,27/08/2023 10:08,27/08/2023 10:09,27-Aug-23,KANPUR,Electronics,1499,,Timothy Grant,William Park,John Smith,31-60,Morning,5
024a3db5-e88c-48ec-a31a-2eed8c2b9b97,Inbound,Returns,Fraudulent User,,4ce6a46e-09ea-429b-8783-8d1bb24804c3,08/12/2023 19:35,27/08/2023 11:50,27/08/2023 11:51,27-Aug-23,NEW DELHI,Electronics,3299,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
e2705c12-e471-4bf7-adeb-dad0eef9cbbb,Inbound,Order Related,Order status enquiry,No thank ,,,27/08/2023 14:03,27/08/2023 16:12,27-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,2
008e1ab0-e88f-48bf-9114-9a3a5f144b4a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:03,27/08/2023 13:22,27-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
431798af-9d8f-410a-9103-931f2c5e7366,Outcall,Cancellation,Return cancellation,Good,,,27/08/2023 12:58,27/08/2023 13:27,27-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
472291af-664b-4eba-aae3-aa9951e6247f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:35,27/08/2023 13:37,27-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
2aea1407-c390-45e9-b8a3-509be5b42e61,Inbound,Returns,Service Centres Related,,,,27/08/2023 13:50,27/08/2023 13:54,27-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
3f65bb55-820a-492a-8fad-6dfa7bd83ed6,Inbound,Returns,Reverse Pickup Enquiry,Please make sure that the seller are providing the right stuff. It's really bothersome to go through these return product process becouse the seller are scamming us.,,,27/08/2023 14:06,27/08/2023 14:10,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
36dec2b1-5a6c-474b-8b55-e8ea8f2e0a2f,Outcall,Returns,Exchange / Replacement,,,,27/08/2023 17:56,27/08/2023 18:10,27-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
47ec1daf-cbfe-49b2-918f-fed1b33882d8,Inbound,Returns,Fraudulent User,,,,27/08/2023 17:08,27/08/2023 17:19,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
5a686952-a7bd-483a-a554-6ae284f8b537,Outcall,Order Related,Order status enquiry,Excellent,,,27/08/2023 19:13,27/08/2023 19:15,27-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
27cc250d-c991-4c3f-a678-47ca2fbf65e0,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 23:17,27/08/2023 23:22,27-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
fc1dc996-2a04-4773-a1a5-f242fba42f76,Inbound,Product Queries,Warranty related,,9c1bc208-1ef6-45a1-98e0-57e924f150f6,15/03/2023 23:55,27/08/2023 11:30,27/08/2023 11:36,27-Aug-23,MEDINIPUR,Home Appliences,25999,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
44b4e88f-1dc8-4857-a2ab-4560ae3ccc9b,Inbound,Order Related,Delayed,,5d0deecf-8a7c-4616-b7cc-1c10f7c5cbd1,08/12/2023 12:17,27/08/2023 14:13,27/08/2023 14:15,27-Aug-23,KULLU,Books & General merchandise,2139,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d7c048a9-7012-4917-9e52-53b36d4cd8c5,Inbound,Order Related,Installation/demo,,0a1d2dbd-d625-43ce-a7df-def46e8fa11e,08/12/2023 15:48,27/08/2023 20:02,27/08/2023 20:07,27-Aug-23,AJMER,Home Appliences,13499,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
e0b7d43d-fafe-4d52-a839-4b0943e33412,Email,Returns,Reverse Pickup Enquiry,,dba1c84b-4dd4-4f55-9b0f-1be5e8abfe16,19/08/2023 22:36,27/08/2023 17:53,27/08/2023 18:26,27-Aug-23,KOLKATA,Books & General merchandise,430,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
492b8147-9ca4-4dca-a8aa-98e86cf4a672,Inbound,Order Related,Delayed,,,,27/08/2023 09:55,27/08/2023 09:59,27-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
2cc1659b-f5cb-43c8-8918-0b11cd94d227,Inbound,Order Related,Installation/demo,,,,27/08/2023 16:33,27/08/2023 17:26,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
0e268cfe-97ba-4cb8-918f-1135ce2b6d3c,Inbound,Feedback,UnProfessional Behaviour,,,,26/08/2023 20:21,27/08/2023 02:19,27-Aug-23,,,,,Allison Wheeler,Emily Yamashita,John Smith,>90,Split,5
65f79f7a-4ec3-4814-ace7-5db948cb82b0,Inbound,Cancellation,Not Needed,,,,27/08/2023 09:22,27/08/2023 09:24,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
062f2d84-84d0-4efa-9b2f-96a0e3116409,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:53,27/08/2023 14:20,27-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
4e1fd830-1c0e-4a25-b5df-9c4e3ca8bf39,Inbound,Returns,Reverse Pickup Enquiry,Your Customer Care executive   is a very proffesional and good behaviour helpfull person But the Shopzilla service is worst I will not shope again with Shopzilla,,,27/08/2023 10:53,27/08/2023 11:02,27-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
2f1eaf85-043e-47c1-9f2c-ec53c930ef8a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:49,27/08/2023 11:52,27-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
6fc07899-f8cc-4a18-9290-3e8546fca3a3,Inbound,Returns,Return request,,,,27/08/2023 12:51,27/08/2023 12:54,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
7c90d985-203c-4798-9310-4cb783f8ee56,Outcall,Offers & Cashback,Instant discount,,,,27/08/2023 13:06,27/08/2023 14:42,27-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
af4a85d3-5caa-405a-ac9a-033218dc4c5b,Inbound,Returns,Fraudulent User,,,,27/08/2023 14:20,27/08/2023 14:21,27-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
77129101-f683-4fb9-b46c-526f9065751e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:18,27/08/2023 15:22,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,4
acae3247-1f67-4fba-b0ce-ee6a59c548ea,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:01,27/08/2023 17:07,27-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
b0f576e2-d251-49cc-bdbe-c4215c099bae,Inbound,Returns,Reverse Pickup Enquiry,Give more authority to customwe care executive solving problem to customer ,,,27/08/2023 17:44,27/08/2023 17:49,27-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
c0884d75-8281-4fe5-9ee2-111798369a08,Outcall,Order Related,Invoice request,,,,27/08/2023 18:43,27/08/2023 18:45,27-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
959591d9-2015-4cdc-8ef1-8c40507a8d6d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:15,27/08/2023 20:15,27-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
672a193f-11e9-45b5-9569-e2367b0cb091,Outcall,Refund Related,Refund Related Issues,,380e8860-7969-4504-9cfa-88d8e43c3130,07/09/2023 13:59,27/08/2023 19:48,27/08/2023 19:57,27-Aug-23,AGARTALA,Mobile,17842,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
a1a3061d-5839-4349-ba28-a03e98edf243,Inbound,Feedback,UnProfessional Behaviour,,476b0fdc-78c9-4a99-8e08-59f60ce17b95,22/08/2023 18:04,26/08/2023 17:31,27/08/2023 14:37,27-Aug-23,BALLIA,Books & General merchandise,78,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,1
e907d228-2654-463f-b709-96870fc40520,Inbound,Returns,Reverse Pickup Enquiry,Happy,,,27/08/2023 22:02,27/08/2023 22:05,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
44ed2102-62a6-414d-b93c-5211eeb561d3,Inbound,Returns,Return request,,,,27/08/2023 07:08,27/08/2023 07:49,27-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
0c2db013-a66e-4b41-ac2a-d9e63592e246,Inbound,Returns,Reverse Pickup Enquiry,Nil,,,27/08/2023 09:05,27/08/2023 09:12,27-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,4
3b41c5fe-0c04-4462-955f-efd49d3ee6d9,Inbound,Returns,Reverse Pickup Enquiry,Mam bahut achi h uski sallery Or bhadha diniye ??,,,27/08/2023 12:32,27/08/2023 12:33,27-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
05852c1c-1189-4736-8cd0-79cac8a81ddf,Inbound,Cancellation,Not Needed,Very good ,,,27/08/2023 12:56,27/08/2023 12:56,27-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3882c147-c70c-4ea4-89d2-a9368a31196e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:05,27/08/2023 20:59,27-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
00522051-d725-44a8-9698-8f9f966172c8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:46,27/08/2023 14:47,27-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,5
5604d466-abde-44ba-8993-eb6c2e37425f,Inbound,Order Related,Invoice request,Excellent,,,27/08/2023 16:38,27/08/2023 16:41,27-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
7604fc67-44fe-4bf4-b00e-4cfdbb79a971,Inbound,Returns,Exchange / Replacement,Good saport team,,,27/08/2023 17:37,27/08/2023 17:39,27-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
22e1d3f2-0eb8-4669-89cb-de04b70dec99,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:59,27/08/2023 18:11,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
f605b321-422a-4b88-821b-02f4f418162d,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:38,27/08/2023 18:43,27-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
dd8fc0e4-b264-4aa9-bf03-c03b5d26a502,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 21:54,27/08/2023 21:54,27-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
95d1b624-bb4c-42c6-8ed6-711c5700603b,Inbound,Order Related,Delayed,Thank you so much sir ,fbf07497-06b3-430d-a64c-d54b72ffe359,19/07/2023 11:05,27/08/2023 11:02,27/08/2023 11:04,27-Aug-23,NEW DELHI,LifeStyle,559,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
bb351f1d-a689-4231-bf09-2b73d20dda47,Inbound,Order Related,Delayed,,7d8906a0-ce91-44e1-9ea6-4066f7364fb7,13/08/2023 18:30,27/08/2023 11:37,27/08/2023 12:02,27-Aug-23,UTTARKASHI,Books & General merchandise,285,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
04249cc1-b9c0-4bb8-8bed-8ad87fd88240,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:23,27/08/2023 10:30,27-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
53068362-57d2-42d7-a016-1803f70fbb31,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:24,27/08/2023 08:26,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
2eb72d3a-bff4-4418-8841-30065182f5ae,Inbound,Returns,Reverse Pickup Enquiry,Ok.. thanks ,,,27/08/2023 09:24,27/08/2023 09:39,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
156c6942-1047-4cb8-9c6a-71c9deeac338,Inbound,Order Related,Order status enquiry,Good behaviour ??,,,27/08/2023 14:18,27/08/2023 14:21,27-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
f46e0a8e-2dcd-4065-a710-8dc9ca8a0b11,Inbound,Order Related,Order status enquiry,,,,27/08/2023 12:42,27/08/2023 12:42,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
46eabcc7-1d27-439a-ba22-e98d401655fe,Inbound,Shopzilla Related,General Enquiry,Good ,,,27/08/2023 13:21,27/08/2023 13:22,27-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
606b04da-8b94-46d0-8243-87a3652a64d7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:56,27/08/2023 13:57,27-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
5c68f2e6-25b0-4f53-a867-2fb206d9164e,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 18:28,27/08/2023 19:39,27-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
c7667c07-8395-401a-9716-b80303cff92c,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 19:37,27/08/2023 19:41,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
b05fa48c-fc22-4e7d-b2a3-88512ac24a5c,Inbound,Order Related,Delayed,,eff43e30-2739-48ee-b502-6eb441a3ced8,16/08/2023 12:24,27/08/2023 22:08,27/08/2023 22:18,27-Aug-23,BANGALORE,Books & General merchandise,121,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,4
bcd2d253-a6a4-4887-b1a3-7974b78e1f2d,Inbound,Refund Related,Refund Related Issues,,,,26/08/2023 11:46,27/08/2023 14:23,27-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
0b74ce90-75aa-421c-a7d8-9ebbff3d82f0,Outcall,Product Queries,Product Specific Information,Third class service by Shopzilla & seller HSA retails is making fool to customers. Sent me an used shirt with unpleasant odour. No price tags in it also. Shopzilla is defending these fraud sellers by restricting comments & real reviews.Third class service by Shopzilla.,,,27/08/2023 00:13,27/08/2023 08:49,27-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
e364ec09-ad9a-4de8-9e6d-dfcabdc50a66,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 22:10,27/08/2023 04:24,27-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
64e23876-a78d-4290-a7b7-31d8ac0c25d6,Outcall,Payments related,Online Payment Issues,"Worst service,,, totally disappointed",,,27/08/2023 00:15,27/08/2023 20:17,27-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
259d59a0-ef15-47ba-9046-3d0e8164e0ae,Inbound,Returns,Return request,,,,27/08/2023 10:43,27/08/2023 10:48,27-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
653331c3-3b32-4c39-85bb-0dd000b7f2a0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:52,27/08/2023 13:18,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
47b50ff6-e6d4-4ab8-ada4-830d04c48b02,Inbound,Returns,Return request,,,,27/08/2023 12:52,27/08/2023 12:56,27-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9d3be11b-ccf4-4996-9511-cd7b7bb42bea,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 13:15,27/08/2023 20:00,27-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
5b5226ac-000a-444e-b83b-dfe6ee0c97a7,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:45,27/08/2023 14:46,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ba7fb23d-e061-42c1-9ca3-6c7e27791458,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:12,27/08/2023 22:15,27-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
f3120a9e-b229-40c5-9a19-b46b8866065a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:12,27/08/2023 19:14,27-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
84a9a6c0-5f1e-4b67-a544-5ef7ab6716c2,Inbound,Returns,Reverse Pickup Enquiry,Learn from SuperBuy!Be customer centric!,,,27/08/2023 21:09,27/08/2023 21:50,27-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
59843cbc-8a8f-4e15-984b-9cb99e215257,Inbound,Feedback,UnProfessional Behaviour,It was very helpful conversation with the executive. Highly satisfied with the time and effort given in resolving the issue,,,27/08/2023 23:16,27/08/2023 23:21,27-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
c482b8ed-2df2-46e9-9c3b-0fa331a2456d,Inbound,Returns,Wrong,,ae4580ee-56c4-4856-9d1b-b792e5640981,15/08/2023 09:41,26/08/2023 10:49,27/08/2023 11:26,27-Aug-23,TIKAMGARH,Home,1179,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,2
6f9e3f70-e8d1-4aaf-bc38-4a84f6c610c1,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:48,27/08/2023 09:48,27-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
7949de6d-5d2b-4961-8f11-a242dc9a0924,Inbound,Returns,Reverse Pickup Enquiry,Ok,,,27/08/2023 08:02,27/08/2023 08:05,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
7cf513da-c341-4eb7-bda8-f43930389932,Inbound,Payments related,Payment pending,,,,27/08/2023 09:33,27/08/2023 15:14,27-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9435d38c-9d49-4be1-8707-c541a92cece4,Inbound,Returns,Fraudulent User,,,,27/08/2023 12:03,27/08/2023 12:38,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
e1a5d9a0-5f7e-45ab-985e-c76fbc2381fa,Outcall,Returns,Return request,Nice ,,,27/08/2023 14:39,27/08/2023 14:55,27-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
0832ec98-6fb1-443d-9112-377fdce416be,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:08,27/08/2023 13:14,27-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,2
64cb7e34-3002-441a-9585-15f10fdd7eda,Inbound,Returns,Missing,,,,27/08/2023 17:10,27/08/2023 17:13,27-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d3be8359-4ff3-449c-9215-0388bcbd911f,Outcall,Product Queries,Product Specific Information,Directly contact honi chahie phle ki trh,,,27/08/2023 18:15,27/08/2023 18:29,27-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
58cbd37d-61f1-4985-8db9-c5309e624471,Inbound,Order Related,Order status enquiry,Avilable and good f ,,,27/08/2023 22:37,27/08/2023 22:46,27-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
34e45658-ff6c-47ef-9326-9c692a537897,Inbound,Returns,Reverse Pickup Enquiry,Good combination skil ,1162e666-7f6b-488c-91d1-b5a9bafc9b39,20/07/2023 12:46,27/08/2023 18:46,27/08/2023 18:50,27-Aug-23,JAIPUR,Electronics,1299,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
23fcc4bd-3d78-4c1d-a5f4-5f05524e4a9f,Inbound,Order Related,Order status enquiry,,54645590-a6c9-4297-8c31-c2c9176b4de0,24/08/2023 19:17,27/08/2023 08:50,27/08/2023 15:16,27-Aug-23,NEW DELHI,Mobile,16999,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
e4c923a5-da64-41cb-b724-1085e0d53ebf,Email,Order Related,Delayed,Please change your delivery support team from Shopzilla to another delivery t,7cb74260-dbd4-4218-ae53-489471fe696f,15/08/2023 15:02,27/08/2023 07:54,27/08/2023 07:54,27-Aug-23,VISHAKHAPATNAM,Home,200,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,4
4b54b1c2-1ba1-45c8-9294-804fb3fd5002,Inbound,Order Related,Delayed,,,,27/08/2023 13:55,27/08/2023 14:07,27-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
c9195699-e341-4404-b489-3f0cce608b6d,Email,Returns,Fraudulent User,Excellent,,,26/08/2023 20:46,27/08/2023 05:26,27-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
85d33639-3140-4979-95ae-63a0067ee3c6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:12,27/08/2023 08:13,27-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c0e02e6a-21dc-41d1-8f36-3588563d1016,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:50,27/08/2023 09:51,27-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
cc1fef9f-ffb8-4d01-8c8b-413797d2fbb7,Inbound,Order Related,Invoice request,,,,27/08/2023 10:47,27/08/2023 10:59,27-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
beafc220-d5f4-404a-bebe-d313f494e646,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:10,27/08/2023 12:13,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
deb9b5c1-aa0b-4d84-a491-ec1bd823feb7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:46,27/08/2023 13:55,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
83c3417e-3d15-4f3a-932d-eb4dd4082f13,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:13,27/08/2023 17:48,27-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
f160b866-d257-477b-90b5-cd9874627126,Inbound,Returns,Fraudulent User,,,,27/08/2023 16:54,27/08/2023 16:55,27-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
016a13a3-10d5-44f5-8341-d02cb4e547bd,Inbound,Returns,Return request,Execelent ,,,27/08/2023 17:02,27/08/2023 17:08,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
005a14b8-ca80-4d78-a319-a549efeaa9bb,Inbound,Order Related,Order status enquiry,I didn't satisfy,,,27/08/2023 20:15,27/08/2023 20:15,27-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,4
2afdb74b-72b0-4e70-9514-2c82d78ff4f0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:23,27/08/2023 19:24,27-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
93c241bb-4802-4fae-bc63-ba4b80d0e24d,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 19:56,27/08/2023 19:58,27-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,5
af3f011d-5123-4a98-a584-33238afb4dc6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:01,27/08/2023 21:20,27-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
fcd08c1e-436e-4e58-994a-efbed0d81011,Inbound,Order Related,General Enquiry,,,,27/08/2023 22:55,27/08/2023 23:08,27-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,1
45a24f1a-b066-4295-bdca-29477c95575e,Outcall,Shopzilla Related,Account updation,Not for solve my problem ,,,28/08/2023 00:09,28/08/2023 00:12,28-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
2cbffbd3-c60d-44b0-8522-303ca6413f20,Inbound,Product Queries,Product Specific Information,,1aad979d-6bae-4a41-8801-d990e4458ea6,07/06/2023 14:12,23/08/2023 15:03,27/08/2023 09:17,27-Aug-23,NEW DELHI,Electronics,66408,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e535949a-ea9f-4575-970b-4db8779423e3,Outcall,Returns,Reverse Pickup Enquiry,It闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been days and my query hasn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 been resolved yet.For how long should the customers have to wait?,24cf99d9-cc69-4529-8641-d1a3d27050d0,24/08/2023 18:02,24/08/2023 20:41,27/08/2023 18:32,27-Aug-23,NEW DELHI,Books & General merchandise,75,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
2072e45d-1d44-4d5d-b203-a5584e27cfaa,Inbound,Refund Related,Refund Enquiry,I still didn't got my refund ,627de64a-36f7-4a0c-bcf0-0701fd7156b0,22/08/2023 20:32,27/08/2023 17:14,27/08/2023 17:15,27-Aug-23,KATIHAR,Mobile,18999,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
3e80b28b-a034-4dba-b5e0-52cd82a50644,Inbound,Returns,Reverse Pickup Enquiry,,ddf26b67-54a0-4cfe-9681-ce444d2102b0,24/08/2023 09:33,27/08/2023 10:27,27/08/2023 14:41,27-Aug-23,BILASPUR,Books & General merchandise,302,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
3164cc3e-1037-49fb-bec4-21bd582ffe21,Inbound,Cancellation,Not Needed,,,,27/08/2023 22:40,27/08/2023 22:58,27-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,4
4c4b35f5-df64-4d23-b348-6a771af76dc3,Inbound,Returns,Missing,,,,27/08/2023 15:41,27/08/2023 15:45,27-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7ff38f06-e5b2-4895-94af-f49ba4c52937,Outcall,Returns,Missing,No,,,27/08/2023 11:46,27/08/2023 11:52,27-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
2ce26b53-934d-4ee0-a067-84a5a0d24d99,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:04,27/08/2023 20:41,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
cd6ddf9d-3727-4804-8248-e995b3f3048a,Outcall,Order Related,Installation/demo,Kindly include Malayalam language as well.,,,27/08/2023 23:13,27/08/2023 23:16,27-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
16aa39a7-39fa-486d-b439-21c2e992d512,Inbound,Order Related,Order status enquiry,,1b1da8e1-ef78-4c4b-89bd-ce6fdf8b1d78,19/08/2023 22:25,27/08/2023 08:20,27/08/2023 11:08,27-Aug-23,THRISSUR,LifeStyle,2074,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,1
902a6537-608b-428c-966d-24843967749d,Inbound,Order Related,Order status enquiry,,5535751c-0cab-43e4-b5f9-db2e4c9bb272,25/08/2023 19:03,27/08/2023 19:05,27/08/2023 19:06,27-Aug-23,AURANGABAD,Mobile,11999,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
adfdbbab-02c9-4eff-8bc7-2005c5accdd3,Inbound,Order Related,Installation/demo,,c941110b-b852-4e39-8161-912b1a41e37e,,25/08/2023 21:49,27/08/2023 13:43,27-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,4
7fe119e8-3dab-4b7b-91c3-679d0c29b5e9,Inbound,Order Related,Order status enquiry,Problem is time ,,,27/08/2023 11:52,27/08/2023 11:53,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
00fd16c4-112b-4f5a-ba97-16d43ff290aa,Inbound,Cancellation,Not Needed,,,,27/08/2023 16:26,27/08/2023 16:27,27-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
b3206c61-5459-42ea-92b3-4578b1f89556,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:35,27/08/2023 20:37,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
db4a161d-3974-4de5-a2dc-8f74dbfa69fe,Inbound,Order Related,Installation/demo,Happiness ,,,27/08/2023 18:03,27/08/2023 18:18,27-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
453a9a26-9ede-406a-91a1-f73fcc845556,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 18:34,27/08/2023 18:36,27-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
14bb2597-699d-4bcb-a782-b8e280fd0e82,Inbound,Returns,Missing,,,,27/08/2023 18:47,27/08/2023 19:07,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3ff0a717-c81d-4188-b171-634342397c59,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:18,27/08/2023 19:22,27-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,1
b0b32260-ade4-441f-b00c-7e1dd140e0ad,Email,Order Related,Delayed,,08eed342-31ad-4f59-be23-329047a6b970,21/08/2023 14:02,26/08/2023 10:42,27/08/2023 04:47,27-Aug-23,PADAGHA,Books & General merchandise,237,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
dc26d492-2af2-452d-b3fd-fc04c4520970,Inbound,Order Related,Delayed,,233aa7e1-7622-457a-9dbb-9cb8fff3e1a5,14/08/2023 21:55,27/08/2023 16:31,27/08/2023 21:53,27-Aug-23,CHANDLA,Books & General merchandise,373,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
2d16e07e-9579-46b3-a8c2-cc3c0bf3f3b2,Inbound,Order Related,Delayed,Shopzilla to be banned garud seller,ca29bff3-9aa1-4715-aea9-d1191bb6dfce,23/07/2023 10:33,27/08/2023 09:23,27/08/2023 09:24,27-Aug-23,GANDHINAGAR,Home,455,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
88e38602-0960-4e14-a73c-8d860f8b359b,Inbound,Order Related,Order status enquiry,,452475b0-f25b-4255-bfa1-378bbcd78365,22/08/2023 07:42,27/08/2023 19:06,27/08/2023 19:18,27-Aug-23,GREATER NOIDA,LifeStyle,269,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
411a3370-4ed0-47bd-ac89-2f7d60dd0078,Inbound,Cancellation,Not Needed,,c824d719-f266-40e9-a119-32e1c9ab34c1,23/08/2023 10:19,27/08/2023 13:35,27/08/2023 13:46,27-Aug-23,SITAMARHI,Books & General merchandise,133,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
53f001e7-07c2-40a0-b0c8-63570b03f610,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:31,27/08/2023 07:36,27-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,4
2d2c12b3-cc0b-4a44-8fd5-9090de6a5ae7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:56,27/08/2023 08:02,27-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
187774df-0fbe-4ea2-b97c-bdfc1caf7091,Outcall,Returns,Damaged,Their are no contact number or email if is mention in customer care portal. It is difficult to talk to Shopzilla customer care,,,27/08/2023 09:17,27/08/2023 12:01,27-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
3822e261-95fb-44ec-90c7-156e7490a996,Inbound,Returns,Technician Visit,,,,27/08/2023 09:10,27/08/2023 09:12,27-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
65475ed1-1027-4852-93db-8ec7d076da08,Inbound,Order Related,Order status enquiry,  good ,,,27/08/2023 13:47,27/08/2023 13:49,27-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
e5bbacb3-65cb-4c96-b824-24e6fb9f6932,Inbound,Returns,Return request,???????? ????????,,,27/08/2023 14:31,27/08/2023 14:33,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3516e23a-d2c7-4679-a994-d59641d78a53,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:14,27/08/2023 15:31,27-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
b4ef8774-520c-47cb-a2c6-362ead985bf5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:22,28/08/2023 00:20,28-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
c21453ce-1ad6-4401-ad49-9a040a1ceabc,Inbound,Returns,Return request,,,,27/08/2023 15:59,27/08/2023 16:02,27-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
dcaac7b9-4e83-47e4-b3fd-f9276005f7e0,Inbound,Payments related,Payment related Queries,,,,27/08/2023 16:03,27/08/2023 16:05,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
721839e3-7880-4db9-a2b1-92745af1e63b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:30,27/08/2023 23:40,27-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,1
dfa5a9f8-f892-42c1-b2a8-06e193e16d9d,Inbound,Returns,Return request,,,,27/08/2023 18:59,27/08/2023 19:02,27-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
a1fb0efe-4424-4e0e-aa4e-774bff30c2df,Outcall,Payments related,Payment related Queries,Good ,,,27/08/2023 19:27,27/08/2023 19:50,27-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
f41a7e23-6eb9-49f6-9a9c-2dcd49e8e315,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:15,27/08/2023 20:18,27-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
3cf7653c-a2f8-46d1-83f6-c2b3dd58e541,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 21:38,27/08/2023 21:45,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
f4ece9aa-e727-4c51-9f0c-f9079d260c1f,Inbound,Returns,Return request,"Pathetic they dont have any idea in resolving the cases, as they only giving the sme information which is already showing in my Shopzilla app.Not a single executive is having such knowledge for resolving the case, every executive says please wait time this much time it will be resolved or providing one more date which is already given in the app, so customer gets irritate while talking to them because they absolute talking nonsense. And one more thing I would mention that every time an other person picks the call and we have to explain him the case study everytime so there is no ownership of solving the case as they are just acting as puppet and nothing else. So please do something for a better customer support or close this window because this is just an additional cost for the company.Sorry...!!",e2ceda74-1c97-462d-9e83-b3e886ee38af,08/09/2023 19:36,27/08/2023 16:01,27/08/2023 16:30,27-Aug-23,KANPUR,Electronics,2599,,Joseph Harris,Nathan Patel,John Smith,>90,Split,1
5379f493-bc01-43a0-b520-1118b2e74063,Inbound,Order Related,Order status enquiry,Very good talking thank U so much ??,f9e7a6bd-ff67-482a-8598-2ec950c026c5,23/08/2023 18:40,27/08/2023 17:03,27/08/2023 19:57,27-Aug-23,TADEPALLIGUDEM,Electronics,899,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
42ced754-b778-4081-92c1-23605cf3738a,Email,Order Related,Delayed,,6b7dd623-2746-49c7-a1cc-d57bda008ea4,24/08/2023 17:39,27/08/2023 22:37,27/08/2023 22:44,27-Aug-23,AHMEDABAD,Electronics,1999,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
f5aaf0a7-5223-41f1-881c-6724274450ed,Inbound,Order Related,Delayed,Still issue not solved,,,26/08/2023 19:54,27/08/2023 14:38,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
6f09aa33-a422-4126-a0c0-1d66c0f9782c,Inbound,Order Related,Priority delivery,,,,27/08/2023 07:26,27/08/2023 07:29,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ef425a90-b52a-40bc-a191-5b5c0b99a0ee,Inbound,Cancellation,Not Needed,Thank you??,,,27/08/2023 10:01,27/08/2023 10:16,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
e2e91f60-982d-4c9a-88ad-498f8d094fe9,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 08:32,27/08/2023 18:03,27-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
4f28b232-30ad-4ca9-9082-ff57e4389ae0,Inbound,Cancellation,Not Needed,all gud,,,27/08/2023 09:32,27/08/2023 09:35,27-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
7e800717-b901-463b-838f-5db6560abfce,Inbound,Cancellation,Not Needed,,,,27/08/2023 10:47,27/08/2023 10:50,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
630cca26-148a-4d84-9ad5-6fe185fde463,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:06,27/08/2023 12:37,27-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
0e139067-c7f1-42f1-87ac-d2a244a2723b,Inbound,Returns,Fraudulent User, No,,,27/08/2023 13:04,27/08/2023 13:12,27-Aug-23,,,,,Justin Carpenter,Charlotte Suzuki,William Kim,On Job Training,Morning,5
837b418b-92ff-462c-a41b-1fc4efc36fb7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:28,27/08/2023 17:01,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
546ee66e-7018-45d4-9386-44a8c5aa603f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:57,27/08/2023 16:57,27-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,1
3f6cea2f-9ad1-4a17-b3c8-40e1c68280e2,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 08:17,27/08/2023 11:06,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,3
a8d63674-9146-4d5d-8669-c27e4025eb50,Inbound,Payments related,Payment related Queries,,,,27/08/2023 10:30,27/08/2023 10:31,27-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
9bda47b1-8bab-4003-be3d-7c857e8bae9d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:56,27/08/2023 13:58,27-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
9fd81a45-fd0a-4028-a5e0-b83e296d71f3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:04,27/08/2023 16:13,27-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
b714b150-6b73-44e8-a8a0-d8a36e41c727,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance ,,,27/08/2023 15:46,27/08/2023 15:48,27-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
91911625-4323-4d97-b3a5-ad43090b9535,Inbound,Returns,Reverse Pickup Enquiry,She solve my problem easily ,,,27/08/2023 16:38,27/08/2023 19:56,27-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
357a083f-6154-4798-8898-2d531fc1a916,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:00,27/08/2023 18:43,27-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
d0cbe811-cc2b-4c8c-96a3-d35853360d40,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied.,,,27/08/2023 19:14,27/08/2023 19:14,27-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
3011311f-16be-4444-a661-0d28ba1533cf,Inbound,Returns,Return request,,,,27/08/2023 19:31,27/08/2023 19:36,27-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
975a8262-e19a-41fd-a8df-59fced274e63,Inbound,Order Related,Installation/demo,,,,27/08/2023 20:04,27/08/2023 20:05,27-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
f0167685-5fbc-4db2-b566-517eb08982d7,Inbound,Onboarding related,Seller onboarding,,,,27/08/2023 21:32,27/08/2023 21:43,27-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
bfa1871c-2e21-496c-89ec-3d0d3597aa05,Inbound,Refund Related,Refund Related Issues,Costomer care bihaveyear not good ,12944ed2-5405-47af-9641-e4d2c7da11e6,08/09/2023 12:37,27/08/2023 20:28,27/08/2023 20:29,27-Aug-23,ROORKEE,Electronics,382,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
44d754b1-fd41-447d-aafa-ec59bfbf101b,Inbound,Order Related,Order status enquiry,,da786850-5493-4dbe-b068-3d095454ab16,22/08/2023 09:49,27/08/2023 14:59,27/08/2023 15:34,27-Aug-23,BHATPARA,LifeStyle,260,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,3
c3fe584b-f0f9-46fb-bb0d-dfe6d61ac917,Inbound,Order Related,Installation/demo,,720d69c0-6e95-4326-9085-608591065f7c,19/08/2023 02:15,27/08/2023 08:21,27/08/2023 08:33,27-Aug-23,PEDAPUDI,Home Appliences,13999,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
ae233b08-e953-4573-8b31-7d707c30d219,Inbound,Returns,Return request,Very good ,,,26/08/2023 18:41,27/08/2023 12:22,27-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
c9b85811-77ab-467a-8670-1e98072d8986,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:12,27/08/2023 14:12,27-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
0596fa89-c7f3-4f9e-a057-b5b53be43627,Outcall,Order Related,Installation/demo,Help,,,27/08/2023 12:19,27/08/2023 12:46,27-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
d1d19da8-8efb-4aa6-9cd7-595d907ba226,Outcall,Product Queries,Product Specific Information,Nice customer care support,,,27/08/2023 12:46,27/08/2023 12:47,27-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3213b1e7-4ae5-4013-8a5b-9a1d8528ef5e,Inbound,Returns,Return request,,,,27/08/2023 17:47,27/08/2023 17:48,27-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
39fbfb8b-0251-4f98-b81b-3afad1534653,Outcall,Order Related,Installation/demo,,,,27/08/2023 19:18,27/08/2023 19:21,27-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
7712819d-4b30-4542-8225-7ece501e9fce,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:08,27/08/2023 21:56,27-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
d3473a4d-fa81-4847-b279-2bbba7bb5611,Inbound,Feedback,UnProfessional Behaviour,,0e4b6cc1-058d-4ff7-9d5e-a46340cf98b6,21/07/2023 22:23,23/08/2023 23:00,27/08/2023 21:52,27-Aug-23,CHENNAI,Home,236,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
24c3e73c-98a9-4906-a719-e6fe2859e27f,Outcall,Order Related,Priority delivery,Good But Not Solution My Issue,5a78a4b0-d55b-4c84-98eb-88a86a31cf3d,18/08/2023 12:33,27/08/2023 08:09,27/08/2023 08:10,27-Aug-23,JHUJHUNU,Furniture,1070,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
71fd2043-101c-4697-92b8-bb435a7b86aa,Inbound,Returns,Reverse Pickup Enquiry,,4db4554d-c391-430e-bdbd-0813aaa6568b,24/08/2023 01:52,27/08/2023 19:18,27/08/2023 19:21,27-Aug-23,KOLKATA,Books & General merchandise,198,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
85767356-57b1-4963-8391-76191fd7f6ab,Outcall,Product Queries,Product Specific Information,,,,26/08/2023 08:58,27/08/2023 09:30,27-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
a544719f-d4ea-4166-b07e-28a02405e446,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:23,27/08/2023 07:28,27-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0458280c-1259-42ff-812a-b9fd2c9141f4,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:29,27/08/2023 07:30,27-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
a719b8ce-588c-40b8-bf09-e4206bacb76e,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 08:46,27/08/2023 08:47,27-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e46257d5-95fa-4fbc-acce-3def6cd33a3b,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 12:10,27/08/2023 13:36,27-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,2
1b1f578c-efa0-45e3-8b1c-bcd5a8065d9d,Outcall,Refund Related,Refund Related Issues,"if they dont   whow to solve the problem ,they fdrop the call",,,27/08/2023 12:08,27/08/2023 12:12,27-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
f3d4820c-5fa4-4c18-84d2-c7ca84887e04,Inbound,Order Related,Installation/demo,,,,27/08/2023 16:08,27/08/2023 16:10,27-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
c9042d7e-c0e2-4091-81f4-6d356955d34c,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:22,27/08/2023 16:26,27-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,4
ee693ad9-bf61-434e-b60d-25a96e0467b2,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,27/08/2023 16:44,27/08/2023 16:46,27-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
793736da-a44a-463d-9f19-0931c4604a47,Inbound,Returns,Fraudulent User,,,,27/08/2023 21:49,27/08/2023 21:51,27-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
2e8374b6-f6b0-431a-99a0-d56ecc23de39,Inbound,Payments related,Payment related Queries,Some technical issues related to network took long time to resolve ,,,27/08/2023 17:03,27/08/2023 19:31,27-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,3
6ee7fdca-db5e-4bbf-94c9-e1d6126cbcdf,Inbound,Order Related,Delayed,,,,27/08/2023 17:11,27/08/2023 23:05,27-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
70c1d77e-59df-4102-9716-f2e35ddc7e17,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 18:24,27/08/2023 21:39,27-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
92540915-175a-4ce7-a604-6d1f8142d35c,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 19:17,27/08/2023 19:18,27-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
cc6ba66b-7b8b-4205-8a6c-74c3634a59e8,Inbound,Returns,Fraudulent User,Nothing ,,,27/08/2023 20:31,27/08/2023 20:32,27-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
0845a12c-087a-4327-a178-9e3557ef51c5,Inbound,Returns,Missing,,2eb015f9-7681-484b-b5e3-409ee61bec93,08/07/2023 16:25,26/08/2023 22:39,27/08/2023 07:28,27-Aug-23,NEW DELHI,LifeStyle,387,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
2efd26ae-f797-4e78-b161-5d50d5abaa1e,Outcall,Order Related,Delayed,Ok,,,27/08/2023 09:34,27/08/2023 11:25,27-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
a00c469f-9e20-4d1f-8fd1-c2cb183bb657,Inbound,Returns,Fraudulent User,,,,27/08/2023 11:08,27/08/2023 11:14,27-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
6d3a2c28-97cf-4d28-8a50-34667c04e1dd,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:12,27/08/2023 12:15,27-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
40951192-9b5d-42a5-b735-15d1baf5e9d2,Outcall,Returns,Reverse Pickup Enquiry,Very good,,,27/08/2023 12:35,27/08/2023 16:15,27-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cf1a8f75-a054-4de6-8122-2869bc76b085,Inbound,Order Related,Installation/demo,,,,27/08/2023 12:21,27/08/2023 12:24,27-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
1a993d4e-172a-4cb4-94f2-fab333cc716e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:50,27/08/2023 15:51,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
84b6cc3c-a41a-42db-9ce5-67c3bebcc0c9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:24,27/08/2023 17:25,27-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d6af00ec-4aa0-4240-ad3e-d5156b06a459,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:38,27/08/2023 18:40,27-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
196518fd-0611-4f25-9a42-e6f6850181af,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:20,27/08/2023 23:00,27-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
85fd2be9-285c-4154-89ab-0dcd065934da,Inbound,Order Related,Seller Cancelled Order,All good ,,,27/08/2023 19:33,27/08/2023 19:35,27-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
0f356641-2aba-4595-b91b-2ad447e19601,Inbound,Product Queries,Product Specific Information,Thanks ,,,27/08/2023 19:38,27/08/2023 19:40,27-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
762e41d5-1d19-4f1f-be08-a340bf2a62a5,Inbound,Returns,Fraudulent User,,,,27/08/2023 20:09,27/08/2023 20:16,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
9b31c960-c780-47b3-90c1-5eaf209c7cea,Inbound,Payments related,Payment related Queries,,,,28/08/2023 00:29,28/08/2023 00:34,28-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
f33d8bf2-bf4f-4e27-91ab-779dc1176092,Inbound,Order Related,Order status enquiry,,108b40b1-e1a0-43eb-942d-a4817d3f81e8,21/08/2023 15:37,27/08/2023 17:10,27/08/2023 17:11,27-Aug-23,JODHPUR,Electronics,3999,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
587e1899-42a5-45c1-ae10-643bcb56905e,Inbound,Returns,Reverse Pickup Enquiry,Reduce tym to solve issue,7e3b342d-abac-48c6-9b8b-e68527194303,25/07/2023 12:39,27/08/2023 14:32,27/08/2023 14:35,27-Aug-23,GONDA,LifeStyle,3000,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
679ecde2-fa5c-48c7-8b46-e4560a45ceb3,Inbound,Order Related,Invoice request,,,,27/08/2023 03:01,27/08/2023 03:05,27-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
ce75fce2-3b63-466e-88a9-73f351a8fa2c,Inbound,Returns,Return request,Good,,,27/08/2023 07:22,27/08/2023 07:26,27-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
22905d3a-9039-4f4d-999e-c46d24e7b2a1,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 10:01,27/08/2023 10:04,27-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
10d342f7-6bce-4d9b-b716-0eda73bc4052,Inbound,Returns,Return request,,,,27/08/2023 10:55,27/08/2023 11:01,27-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
9f5df550-c2e3-4e01-b4a9-bc559871524a,Inbound,Order Related,Invoice request,,,,27/08/2023 11:02,27/08/2023 11:08,27-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
e481fce1-791b-45d3-b0b5-9ef8d4b88b0b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:32,27/08/2023 14:14,27-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
3ca265f1-2efd-47a7-9770-735b207524aa,Inbound,Returns,Reverse Pickup Enquiry,Representative has solved my problem.Thanks a lot,,,27/08/2023 14:26,27/08/2023 14:34,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
89283ff3-d08c-4458-b218-e8ce38e1681c,Inbound,Returns,Reverse Pickup Enquiry,No,,,27/08/2023 15:06,27/08/2023 15:38,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
3689e364-4774-4693-8ef9-d301c44d3c80,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:44,27/08/2023 18:52,27-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
4eabc983-bc75-4d56-b580-3d68e92cd19a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:34,27/08/2023 18:37,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8a5fff4f-cd3e-4a3a-a326-b05b9d2d9aa1,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:16,27/08/2023 20:17,27-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
be437963-48ed-4c2c-9547-7f350dbcc4a2,Inbound,Refund Related,Refund Related Issues,Good ?? ?? ,da504c46-c546-41d2-9b1a-1aced3c37550,,27/08/2023 09:16,27/08/2023 09:18,27-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
d91c2db7-64f3-4372-9a88-b0c54f4cdc2b,Email,Order Related,Delayed,,4d610ca3-86d2-4564-80fb-227eddab0cbd,07/04/2023 15:23,27/08/2023 16:57,27/08/2023 17:23,27-Aug-23,GURGAON,Home Appliences,35990,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
93a3b516-9d2d-4472-b14a-ce70eb82bded,Email,Returns,Reverse Pickup Enquiry,Very poor Service ,f3bc83a2-eefa-49f2-a7f7-d4af4645e028,08/04/2023 20:09,27/08/2023 09:52,27/08/2023 09:54,27-Aug-23,NEW DELHI,Home Appliences,36999,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
93a05222-6c78-4db9-8069-c6a2121d13bf,Inbound,Order Related,Order status enquiry,Query resolved asp,f48599c5-de1f-4412-b3b9-ce55e51c05ef,25/08/2023 08:04,27/08/2023 10:32,27/08/2023 10:34,27-Aug-23,BANGALORE,LifeStyle,556,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,1
7460ea07-074c-4812-a145-b9b294079999,Inbound,Refund Related,Refund Related Issues,,e89c820f-42c8-4b1b-9ea7-0f28b3a437f6,30/07/2023 11:38,27/08/2023 08:49,27/08/2023 08:52,27-Aug-23,TENSA,LifeStyle,599,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
56cebf1f-cb59-41ce-9b6d-d8d0c0206ad6,Inbound,Order Related,Delayed,Need help regarding my order which is not delivered to me and status is showing delivered kindly request to you please help,fee7187a-f4f1-421f-b26d-8a44f03af8c5,22/08/2023 17:34,25/08/2023 19:38,27/08/2023 18:13,27-Aug-23,NAVI MUMBAI,Home,281,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
091e551d-35f5-48af-b2f4-68ca147dda2d,Inbound,Returns,Service Centres Related,,,,26/08/2023 17:56,27/08/2023 10:10,27-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
3e166692-000d-45d3-b2ee-1489a19cff94,Inbound,Order Related,Delayed,,,,27/08/2023 12:58,27/08/2023 13:13,27-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
ec7ab0c8-94a3-4993-8573-139fb830adf1,Inbound,Order Related,General Enquiry,Good ,,,27/08/2023 10:08,27/08/2023 10:08,27-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
1ab63e12-9646-481d-b1bb-654e0072e8c8,Outcall,Order Related,Customer Requested Modifications,,,,27/08/2023 11:04,27/08/2023 11:12,27-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c90e7342-13d1-468a-8fc2-bd3895f0ae8c,Inbound,Returns,Reverse Pickup Enquiry,No feedback everything is good ,,,27/08/2023 10:59,27/08/2023 11:02,27-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
da824ec1-88db-43b0-a157-e00eed633915,Inbound,Order Related,Delayed,,,,27/08/2023 12:19,27/08/2023 21:46,27-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
389e8cd9-e756-48fa-a0dd-cd6a35cb2b3e,Inbound,Order Related,Order status enquiry,Nyc,,,27/08/2023 13:51,27/08/2023 13:53,27-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
55bc6ea2-a5c1-4c7c-815b-75e3fd85ff50,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla company is very good but Delivery boy is language very bad  and my order not pickup ,b78bffb2-a9f6-48d8-8f7f-01447442b145,08/09/2023 12:00,27/08/2023 11:34,27/08/2023 11:35,27-Aug-23,Singrauli,LifeStyle,235,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
22537d80-253f-45d7-9499-16c586bc57b7,Email,Returns,Damaged,"Inspite of my repeated requests, I am still receiving the groceries in polythene pack. Kindly deliver in hard case so that either of the two parties shall not suffer.RegardsM R Sharma",,,27/08/2023 11:52,27/08/2023 12:20,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
7277f345-4ae0-42f9-aff0-9992de5bc17f,Inbound,Order Related,Order status enquiry,  good nice experience customer care ,,,27/08/2023 07:25,27/08/2023 07:28,27-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
047e4d9e-c767-4e5d-be9a-f63e3317697b,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 10:20,27/08/2023 10:21,27-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
edb22a14-eac5-40b9-b39f-cc77b4a69b11,Outcall,Product Queries,Product Specific Information,For plus+ Members there should be replacement policies as extra .,,,27/08/2023 13:16,27/08/2023 13:24,27-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7332a402-6495-4b4a-a7d7-f69b28a80767,Outcall,Returns,Return request,Plz ask your seller not to cheat us,,,27/08/2023 13:53,27/08/2023 14:00,27-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c0b269b6-6c85-4555-a07b-3bc6f5c74ffd,Inbound,Refund Related,Refund Enquiry,Good,,,27/08/2023 14:26,27/08/2023 14:33,27-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
3492f1c7-049b-46cc-8b6c-7db1ed6d573c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:49,27/08/2023 14:50,27-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
a5944342-02d7-46c7-b765-5448ecdc4f26,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:31,27/08/2023 17:32,27-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0a333f85-97d3-4e80-a13a-39774679eb6a,Inbound,Order Related,Delayed,good ,,,27/08/2023 17:31,27/08/2023 17:33,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
c7f30fcf-8b98-440a-a771-0369c50881ff,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:41,27/08/2023 19:49,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
93110f79-c447-4360-9fc2-f20b1f3e3a9d,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:36,27/08/2023 19:39,27-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
6cf029d0-97b5-4152-b8b2-5880493d1662,Inbound,Payments related,Wallet related,Good behaviour,,,27/08/2023 19:48,27/08/2023 20:38,27-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
1ffc7bee-0f66-4fe6-abd3-872b9e9e9a40,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:51,27/08/2023 19:55,27-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
531bdb1c-3adb-46b4-8e58-8bb823cea48b,Inbound,Order Related,Customer Requested Modifications,Delivery boy is not connected ,,,27/08/2023 20:53,27/08/2023 21:10,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
4a587ae4-4ae6-4287-a29e-0b957bb61065,Inbound,Feedback,UnProfessional Behaviour,Jitni   order delivery   aata he utna   pickup   bhi aana chahiye 4 bar order   nhi karna pde ,,,27/08/2023 21:12,27/08/2023 21:22,27-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
a50956e3-7463-492e-95c3-592147b1c9f7,Inbound,Order Related,Order status enquiry,The person to whom I talked couldn't provide the information untill n unless u gave them the confidence if he or she is right or wrong the enterprises that made this transaction is responsible not that person I want my refund back that's all and the person to whom I talked is not responsible your company is.,,,27/08/2023 22:08,27/08/2023 22:10,27-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
ad6df524-9b07-4f2a-87a8-58a49da2f5d0,Inbound,Payments related,Online Payment Issues,Talk to customer supportI feel very good.,,,28/08/2023 00:32,28/08/2023 00:37,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
7376d5e4-3d7b-42ba-bce5-d4c4c9cc9e05,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:50,27/08/2023 20:14,27-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
d8b099f0-27d0-44bf-9146-fd2a30899753,Inbound,Returns,Reverse Pickup Enquiry,I was told my issue will be resolved by today and refund will be provided but now customer support is asking for proof that it is not been told. I am wandering around for one month. Very bad experience from Shopzilla ,,,26/08/2023 16:36,27/08/2023 11:22,27-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,1
b7b9b7fd-62cc-4966-8735-58318226a611,Outcall,Payments related,Payment related Queries,Good,,,27/08/2023 08:13,27/08/2023 08:14,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
1b9d72c3-ecb4-48ff-9d97-6c4077f8b38b,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 09:30,27/08/2023 09:31,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
43f156b2-8c73-4e46-997b-68c50d3dcb86,Inbound,Returns,Wrong,  customer service   madam full gauid to me and faithfully support thank you ??,,,27/08/2023 09:55,27/08/2023 09:57,27-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
d9b841f5-a306-4775-bc77-f1e2d64312a0,Inbound,Order Related,Order status enquiry,"Sir,Regarding my order of 300g Chai seeds The above order was placed by me with super coin option  - but when I came to the Payment part - it reflected that COD option was not available to me. Whereas beneath the product on ur app it was clearly mentioned that COD was available. Then sought ur associate's assistance  - Received a call at 9.34 am  - one was on the other end  - I brought my problem to his notice  - to resolve the issue he wanted me to wait for 2 minutes  - waited for 14 minutes  - but no response from his side - thereafter I disconnected the phone. At 9.48 again sought ur associate's assistance  - a lady came on line - repeated my problem to her too - but again no help came from her.Please look into the matter & do the needfulRegards",,,27/08/2023 10:03,27/08/2023 17:52,27-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
7e120644-432e-4b2a-812d-9099fa956805,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 10:38,27/08/2023 10:46,27-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
8a1749a0-7ee2-4ac8-a45d-02efc92289a8,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 10:43,27/08/2023 10:44,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
f5a8cef7-a727-410f-95b8-b0a69386b173,Inbound,Order Related,Installation/demo,,,,27/08/2023 11:03,27/08/2023 11:04,27-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
d49238eb-2af9-4301-adc5-9c344c34a446,Inbound,Returns,Service Centres Related,,,,27/08/2023 18:12,27/08/2023 20:38,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b05048a7-3c0f-4cda-8fc5-23d19cd4513d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:34,27/08/2023 14:44,27-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c838aefc-a5f5-4cd0-bbe5-65dbf46187dc,Inbound,Returns,Return request,Shopzilla is best ,,,27/08/2023 15:54,27/08/2023 16:18,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
f8ab3a37-c362-408e-9fdb-ed1123c3bd34,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 16:44,27/08/2023 17:56,27-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
da113ad0-c310-4304-b212-d9cc80ef325d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:13,27/08/2023 18:18,27-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
86736405-cdcf-4500-abea-3302892353e0,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 18:07,27/08/2023 18:10,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2a011bb4-edf4-4dd2-8f56-2e23bd9e01ea,Inbound,Returns,Return request,,,,27/08/2023 18:05,27/08/2023 18:07,27-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,4
9060c6ab-89b3-4255-bd62-1827c886c49e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:14,27/08/2023 19:16,27-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,3
986c28fa-e79f-44ee-a4bf-eebbeefd3cfa,Inbound,Order Related,Order status enquiry,Good experience ,,,27/08/2023 23:09,27/08/2023 23:13,27-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
482da5ec-8930-49e5-802e-1c4c5d408035,Outcall,Feedback,UnProfessional Behaviour,,,,27/08/2023 20:11,27/08/2023 20:34,27-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
b6ae89a5-4c3e-43c9-ac35-1eb5fd6eb3db,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:35,27/08/2023 21:36,27-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
06a3398b-d60c-42b6-a697-a6f1e3683a77,Inbound,Returns,Missing,,,,27/08/2023 21:52,27/08/2023 21:52,27-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
b48e2487-e60a-4b4f-a7c4-eb17c21366a0,Inbound,Returns,Reverse Pickup Enquiry,So polite ND well behaved ,,,28/08/2023 00:23,28/08/2023 01:08,28-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
0dddd556-d9f3-4f2b-be3a-ca29f2a91e8a,Inbound,Returns,Reverse Pickup Enquiry,This product is wrong size send me Total number of 4 iteam but receive 2 iteam short 2 iteam I don't shopping next time this Shopzilla bad service. ,,,27/08/2023 22:58,27/08/2023 23:03,27-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
e2754952-4229-46b1-8019-4caf00db89ab,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 23:32,27/08/2023 23:42,27-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
83d9ebfe-df52-41e1-8835-d4d9c0a93823,Inbound,Returns,Return request,,,,27/08/2023 22:08,27/08/2023 22:51,27-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
849e449d-17e5-4494-8f49-5aa0414687c5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:40,27/08/2023 10:12,27-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
38eec4f1-9406-409d-a05c-5833b11472ae,Inbound,Returns,Damaged,,,,27/08/2023 13:55,27/08/2023 14:06,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
b71dd6a4-59db-488b-9e0c-3e45e1b58ffe,Outcall,Order Related,Priority delivery,Thanks again ,,,27/08/2023 13:49,27/08/2023 13:53,27-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6adb7fbb-78c6-4692-822f-264d7005716c,Inbound,Returns,Reverse Pickup Enquiry,Proper action should be taken against the sellers of fake products.,,,27/08/2023 15:56,27/08/2023 16:02,27-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
c7a5e5df-30a2-4136-b8c3-5fb16f584a43,Inbound,Returns,Fraudulent User,Talked to your customer support service Mr.  .So supportive and cooperative ,,,27/08/2023 17:12,27/08/2023 17:16,27-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ffb27e13-7a20-458c-ad24-b0cce6cbf2f7,Outcall,Order Related,Customer Requested Modifications,Outstanding information ,,,27/08/2023 20:05,27/08/2023 20:29,27-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a3506951-4a6a-467b-96b3-9f557e9d6217,Outcall,Returns,Missing,,,,27/08/2023 20:21,27/08/2023 20:22,27-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
7db0ca8b-26b6-4e0b-8c8c-1e9bae27d70c,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 20:27,27/08/2023 20:37,27-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
a6bb09c3-a1c5-4887-a041-fa26bb87f28b,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 20:37,27/08/2023 20:50,27-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
187969c9-e2c9-4d10-acba-abdcbdcde0df,Inbound,Returns,Return request,Over all good after resolving my problem with in 31st August 23,,,27/08/2023 22:58,27/08/2023 23:01,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c38a45b8-59b5-4d12-8dbb-8c0f5177716c,Inbound,Returns,Missing,,5cbb52fc-cd43-4f03-8c0c-ee8e80fbdb47,13/08/2023 11:11,26/08/2023 08:48,27/08/2023 12:49,27-Aug-23,CHATRA,Books & General merchandise,1299,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
d96bf084-045e-4fb8-979d-146b982c793d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:56,27/08/2023 14:57,27-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
297b109b-75e6-4f67-a100-c8a2035406fe,Inbound,Returns,Return request,Add replacement or exchange option as well on the app if it is eligible for it ,,,26/08/2023 19:38,27/08/2023 08:53,27-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
23ed9017-cf85-40b1-b068-bc919259c344,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:46,27/08/2023 07:57,27-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ae33276d-7e61-4079-b707-1c9717053816,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:08,27/08/2023 14:48,27-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
57edcfd8-c2d2-4929-84df-468d3f6b82d5,Inbound,Returns,Missing,,,,27/08/2023 11:40,27/08/2023 11:53,27-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
ef7b56db-51f5-451e-9dbc-32a26abe41ad,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 13:16,27/08/2023 20:21,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b25080e5-2f92-4c2d-9212-917b0b94e698,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 14:11,27/08/2023 14:12,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ef3d37f5-b3ff-4ec7-aa84-9eea01895757,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:45,27/08/2023 14:48,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
590e2804-8329-459f-9ce5-e87ad74c7ac1,Outcall,Returns,Return request,Na,,,27/08/2023 18:11,27/08/2023 18:14,27-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7fa6e6ec-a8d4-43a6-8925-2f83f5e6834f,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 18:48,27/08/2023 18:57,27-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
98d60580-676f-4e79-bf23-0ba726e100b0,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 21:01,27/08/2023 21:10,27-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
f4ed5814-cb09-4983-87e5-a9db9a649069,Inbound,Product Queries,Warranty related,,,,27/08/2023 22:16,27/08/2023 22:27,27-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
b5b5fc4e-a812-4877-94bf-807d4e6ed54a,Inbound,Order Related,Order status enquiry,,a53850bb-4e6a-4b95-b6b4-d196a0ced038,25/07/2023 14:08,27/08/2023 07:11,27/08/2023 07:13,27-Aug-23,MAINPURI,Books & General merchandise,449,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,4
7e14825e-a922-4694-adba-c6378ea08e05,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 09:55,27/08/2023 14:56,27-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
83d1f5dd-1491-4a21-a202-122fe3785f47,Inbound,Order Related,Installation/demo,,,,27/08/2023 11:26,27/08/2023 15:49,27-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
eaf7ec86-8156-4750-b6ff-427bfd6eb46b,Inbound,Returns,Return request,Good ,,,27/08/2023 13:10,27/08/2023 13:18,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
1a1c57c1-0ff4-4881-bbf9-3e8065a67064,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:20,27/08/2023 17:26,27-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
6c8f84c4-7d04-492e-8b42-bf5a5ff687a8,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:43,27/08/2023 13:43,27-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9fe58d25-dce8-4b9a-9e38-bf4d1dd6dfad,Inbound,Returns,Return request,,,,27/08/2023 15:32,27/08/2023 15:39,27-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,4
bfa07d50-9f96-4876-addd-6a9276b6b056,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 17:03,27/08/2023 17:05,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
f4ec0aae-96a4-4ae7-93f6-c5d0cec99651,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:13,27/08/2023 17:28,27-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
92463743-964e-4940-8b77-dff9268f94f6,Inbound,Order Related,Order status enquiry,Very good ,,,27/08/2023 19:11,27/08/2023 19:17,27-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
c787bf58-d322-4fee-ac82-6e027e9203f2,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 19:32,27/08/2023 19:33,27-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
26c42e28-1f02-4229-a8c6-c575e908a43e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:43,27/08/2023 21:45,27-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,4
251aa199-ebf3-45f1-8dac-453f08aaf9fd,Inbound,Order Related,Order status enquiry,,,,27/08/2023 10:09,27/08/2023 10:17,27-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
4740367d-a8dd-4d1a-8a16-8eeb7a35b913,Inbound,Shopzilla Related,General Enquiry,Pay later service activation Activate my account ,,,26/08/2023 20:35,27/08/2023 17:53,27-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
1ae2b383-fb3a-4b4c-8bde-773fc8713889,Email,Cancellation,Not Needed,,,,27/08/2023 10:03,27/08/2023 10:07,27-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
9fc5ff23-4b08-4541-b728-ec31fc25ee5e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:33,27/08/2023 19:27,27-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
a5aa8742-3e50-4898-a994-bc7af5486bb6,Inbound,Returns,Reverse Pickup Enquiry,"Hopeless shopping app. Completely fraud. Nonsense. No return exchange policy. SuperBuy is 1000 times better. Not buying again.   is also a 3rd class app. You did fraud in shoppy, product not delivered, but in the app marked delivered. Complained but no response. Government should take strict legal action against you all. ",,,27/08/2023 12:53,27/08/2023 23:15,27-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
2c9324a0-978d-4c8e-baa6-30c994ebd208,Inbound,Returns,Missing,,,,27/08/2023 13:25,27/08/2023 13:28,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
50036964-0582-4f37-a12f-3fb7b8879355,Outcall,Returns,Return request,Good ,,,27/08/2023 14:52,27/08/2023 14:59,27-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
fa227659-0006-4eff-93a8-2f065cc9994a,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:44,27/08/2023 15:44,27-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
d6179f32-ad08-496a-8f71-c335a1e55f37,Outcall,Order Related,Invoice request,,,,27/08/2023 16:36,27/08/2023 17:01,27-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
b984b7b7-0002-415d-a183-f858f73435b0,Outcall,Refund Related,Refund Related Issues,,10363260-e2dd-435e-88e2-48da8a70cc3e,21/07/2023 10:37,27/08/2023 19:21,27/08/2023 19:25,27-Aug-23,BASTI,Electronics,1000,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
e243abc2-d4d6-401b-b28e-7a5868a3855b,Inbound,Order Related,Order status enquiry,I will do police complain ,b1505f1c-60f9-46db-8f37-b7c95f38f371,21/08/2023 19:33,27/08/2023 17:32,27/08/2023 17:34,27-Aug-23,CHAMPA,Books & General merchandise,143,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,1
a792a828-15b9-4335-bdc3-489cbed1a1b6,Inbound,Order Related,Delayed,,022d0199-b9ea-46b6-ab86-847ce8a32d13,19/08/2023 20:54,27/08/2023 18:22,27/08/2023 18:24,27-Aug-23,DARBHANGA,Books & General merchandise,122,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
c1b1c519-6bc6-47d6-8e9b-312b536e4db6,Inbound,Returns,Return request,Thank u for responding... ,e9a1df35-d637-486c-9b8a-1505bbaefc83,21/08/2023 14:24,27/08/2023 18:15,27/08/2023 18:22,27-Aug-23,DOIMUKH,Mobile,29999,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
e658cbb5-2f5e-446d-bc56-f436d2dde116,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:39,27/08/2023 16:28,27-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
bf5a4415-2aff-4ca1-bfcc-6b32328c9db5,Inbound,Returns,Wrong,Well mem,,,27/08/2023 20:32,27/08/2023 20:34,27-Aug-23,,,,,Melissa Murray,Logan Lee,Emily Chen,61-90,Evening,5
5c6081cd-2b65-49c8-ad13-1f5cce084c5c,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 19:41,27/08/2023 19:44,27-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0e5cb679-c6c6-4118-a1fd-20352bc4b87d,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 07:40,27/08/2023 07:42,27-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
a073e6fb-fa50-40c6-b106-32a10d78688f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:52,27/08/2023 12:11,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
9fb3c521-e671-42cb-8119-ec0d7aeb866b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:35,27/08/2023 09:36,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
896e9cb0-faea-42f7-b38d-42ba696b711e,Inbound,Order Related,Installation/demo,,,,27/08/2023 11:51,27/08/2023 12:55,27-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
6a300bb8-76f6-4b75-bf38-fb4603348eb6,Inbound,Returns,Return request,,,,27/08/2023 14:29,27/08/2023 14:32,27-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
42419757-5903-4b4e-8bb2-070635109d45,Inbound,Order Related,Priority delivery,,,,27/08/2023 15:23,27/08/2023 15:24,27-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e49d1faa-a16f-4eff-b268-05f664819bad,Inbound,Order Related,Order status enquiry,Very good ,,,27/08/2023 16:58,27/08/2023 16:59,27-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
83dc1007-fc9d-4c28-8912-0516aaa9dcb0,Outcall,Returns,Reverse Pickup Enquiry,Thanks Shopzilla customer ,,,27/08/2023 17:14,27/08/2023 17:15,27-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
6963e65d-804b-43df-86ac-d531d849fd02,Inbound,Product Queries,Product Specific Information,Thank you,,,27/08/2023 19:16,27/08/2023 19:21,27-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1e1294da-50b9-412e-aeda-70616beac06e,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 20:45,27/08/2023 20:52,27-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e97b005c-7509-41f0-94b8-3fbd8605ed71,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:03,27/08/2023 21:04,27-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
3ca4f91e-5d38-4097-9da0-7cc4b5feb894,Inbound,Shopzilla Related,Shopzilla Rewards,??,,,27/08/2023 21:35,27/08/2023 21:40,27-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
25a746b6-6888-468b-a7f0-d2d8c9c43e48,Outcall,Returns,Return request,Best,,,27/08/2023 22:03,27/08/2023 22:14,27-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
56949c4a-475c-470c-81fd-e3287d20640f,Inbound,Order Related,Installation/demo,,e74c6948-2fb6-419f-a2ec-9081aa1ef9c1,19/08/2023 18:27,27/08/2023 14:52,27/08/2023 14:55,27-Aug-23,UNNAO,Home Appliences,11999,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
9481f855-a56e-4b69-a2bb-7d0589a9a6f8,Inbound,Returns,Reverse Pickup Enquiry,,35ef87be-be71-4247-8f1c-e55470a2c843,16/08/2023 13:20,27/08/2023 14:19,27/08/2023 14:22,27-Aug-23,JAMMU,Home,697,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
2997f272-d51d-4af1-9c89-a4024069e934,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:46,27/08/2023 16:47,27-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
c79bf408-5b69-4742-9bec-3e9aa7cfd960,Inbound,Returns,Return request,,,,27/08/2023 11:43,27/08/2023 11:44,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
1e414c99-0d6a-4ac6-bc49-b366073c1040,Inbound,Order Related,Invoice request,,,,27/08/2023 12:46,27/08/2023 12:49,27-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
d8adbd49-9be4-43c5-b1f3-70d6fb650549,Inbound,Returns,Return request,Support executive is great - she's really great at this ?,,,27/08/2023 14:41,27/08/2023 14:43,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
828af0ba-b3fe-4034-92df-111d0212921c,Inbound,Returns,Return request,,,,27/08/2023 19:17,27/08/2023 19:19,27-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
938510ba-75bc-4207-acfd-194f7effc46f,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 19:38,27/08/2023 19:43,27-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
bd030e94-0964-4e82-966b-4efdb56a9085,Inbound,Cancellation,Return cancellation,,,,27/08/2023 20:35,27/08/2023 20:38,27-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,4
7679be10-5764-4402-a07c-5da09e7071a4,Outcall,Order Related,Delayed,Good,45d1a830-fdcd-4e26-ba8e-abcb3135a688,17/08/2023 20:08,26/08/2023 19:18,27/08/2023 11:58,27-Aug-23,NEW DELHI,Books & General merchandise,37,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,4
74b7733d-27af-421b-a2f4-4bfa5b259efb,Inbound,Order Related,Delayed,,a9df619e-d608-453e-ab8d-8ebd48ee2c56,19/08/2023 15:56,27/08/2023 11:33,27/08/2023 11:35,27-Aug-23,DOOM DOOMA,Electronics,387,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
ac492e6e-b614-43f1-913f-33b58c010a14,Inbound,Order Related,Order status enquiry,Aur kabhi bhi   se   karunga copy perfect saman nahi milta hai,8ecfef6a-404e-42fe-a1f2-903768a051b5,19/08/2023 19:30,27/08/2023 14:22,27/08/2023 14:24,27-Aug-23,DUMKA,LifeStyle,578,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
06fd25fe-c95a-4e22-8900-d7b8f5b9ddd4,Inbound,Returns,Return request,,04156a93-1742-4cf2-b771-ddc744f045d6,19/08/2023 15:29,27/08/2023 16:31,27/08/2023 16:32,27-Aug-23,BAHRAICH,Electronics,999,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e3d3cf79-ee81-4fbe-9eb1-7dcfa9275bc4,Outcall,Feedback,UnProfessional Behaviour,,,,26/08/2023 14:28,27/08/2023 12:11,27-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
7cb5d253-9c02-4365-be8e-ab719a2016b7,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 14:06,27/08/2023 14:41,27-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
1fd43a5e-4b93-423f-82fc-7f88334fbaf6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:55,27/08/2023 07:58,27-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
26b5df4c-8d40-40bb-ba27-511dcea10a07,Inbound,Refund Related,COD Refund Details,NYC,,,27/08/2023 07:55,27/08/2023 07:58,27-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
36b1a382-ca0d-4172-b7cd-34125244572c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:18,27/08/2023 09:20,27-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f1dca9a8-35c7-4b43-ac3c-f653754db306,Email,Returns,Service Centres Related,,,,27/08/2023 18:46,27/08/2023 18:47,27-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
95c50689-96e9-4603-838d-4fce7d565bcb,Inbound,Returns,Fraudulent User,Kindly send the groceries in closed box as many items missing and our time wasting in calling customer care for refund,,,27/08/2023 10:21,27/08/2023 21:55,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
38a8c108-0f30-4405-a467-e9384d1f70b9,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 11:32,27/08/2023 11:37,27-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
09a9f194-b2d8-4db7-b9be-c06ca51cda2c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:12,27/08/2023 18:18,27-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
5fc807a2-3c76-4b17-83e3-5ef8a42f3147,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:51,27/08/2023 19:56,27-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
59353762-d494-440a-b9bc-84062ff59623,Inbound,Shopzilla Related,General Enquiry,It's really nice talking to him ,,,27/08/2023 20:46,27/08/2023 20:48,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
25df7ab3-e4b7-4d32-99f6-b387f816687e,Outcall,Order Related,Order status enquiry,,4e853e14-ae71-4dfc-9bef-3c275ebe7c3c,20/08/2023 11:20,27/08/2023 12:20,27/08/2023 12:25,27-Aug-23,WASHIM,Furniture,5974,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
fbaa9156-4ab7-4f74-84db-8f842d92518a,Outcall,Returns,Return request,Easy resolved the issue ,,,27/08/2023 07:54,27/08/2023 07:56,27-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e87ac8e7-f34d-4d5c-afeb-d44e25ea98f4,Inbound,Returns,Reverse Pickup Enquiry,Bhaut aacha laga ,,,27/08/2023 09:52,27/08/2023 09:56,27-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
0edc0e37-287e-4780-ba44-7619d8f980ff,Inbound,Payments related,Online Payment Issues,Good,,,27/08/2023 10:10,27/08/2023 10:18,27-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
88c7ff4d-cb14-4cf2-861b-18768665f6cb,Inbound,Order Related,Invoice request,,,,27/08/2023 11:02,27/08/2023 11:04,27-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
ad165782-e320-42af-9512-a975ada0ef30,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:34,27/08/2023 11:52,27-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
a07062d0-84ba-46b5-86a7-79e886819842,Outcall,Order Related,Order status enquiry,,,,27/08/2023 14:50,27/08/2023 15:27,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
5dbe2ed0-b9b5-42da-9b68-2b5572760aac,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:43,27/08/2023 17:10,27-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
56ab2091-af87-421c-bae5-b00127a8cdd1,Inbound,Order Related,Delayed,,,,27/08/2023 20:26,27/08/2023 20:28,27-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
12984d33-b49c-4440-b6c9-73b134182bb0,Inbound,Returns,Fraudulent User,Very nice,,,27/08/2023 19:18,27/08/2023 19:20,27-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
e505114c-61f4-404d-87c0-fe429ee72041,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:50,28/08/2023 00:02,28-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
cd2a76a2-fe14-48f1-842e-a60f30ed571e,Inbound,Returns,Return request,,173343ae-3e6e-47d1-a0ba-88d809cc5cac,24/06/2023 16:41,27/08/2023 17:19,27/08/2023 17:30,27-Aug-23,MUZAFFARPUR,Electronics,1545,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
1103c288-ad5d-4310-a5be-c4c5e3496409,Inbound,Refund Related,Refund Enquiry,My refund ,8dd599cd-d7fc-420a-9203-bf71cdb13efb,,27/08/2023 10:23,27/08/2023 10:38,27-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,1
c244586d-ad34-4363-aeb0-9e5698294188,Inbound,Product Queries,Product Specific Information,,,,26/08/2023 12:05,27/08/2023 11:29,27-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
97d36c6a-eed8-48d2-86cb-dc09504cce30,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:26,27/08/2023 09:28,27-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
40f3b31d-57b5-4a8d-8d6b-5adb26f3a10c,Outcall,Returns,Reverse Pickup Enquiry,Hope my query will be solved,,,26/08/2023 19:17,27/08/2023 08:16,27-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
7ea2d2e6-96e4-4e83-8c62-e29fe3ee570e,Inbound,Returns,Return request,,,,27/08/2023 01:55,27/08/2023 02:01,27-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,4
98cc143c-ba3b-45b2-8d69-9c256015c1aa,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:04,27/08/2023 09:06,27-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
33924403-8509-45ac-8369-f0ad2bf351c6,Outcall,Returns,Reverse Pickup Enquiry,He understand my problem essly,,,27/08/2023 09:49,27/08/2023 10:02,27-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
8ed18d86-bdac-48f5-aee0-c30860a20ca9,Inbound,Returns,Reverse Pickup Enquiry,Very disappointed with the seller and the product...this is a kind of unfair demonstration and cheating.,,,27/08/2023 15:08,27/08/2023 15:12,27-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,4
e059c7e4-ab29-4a06-bcfe-b8423d3b63ec,Inbound,Returns,Fraudulent User,,,,27/08/2023 17:24,27/08/2023 17:31,27-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a79a5d86-8858-4827-b047-18cc40de0f0e,Inbound,Payments related,Payment related Queries,,,,27/08/2023 18:37,27/08/2023 19:37,27-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4243cbb2-f22b-4bce-9473-57bd14f54b5b,Outcall,Returns,Return request,,,,27/08/2023 20:21,27/08/2023 20:33,27-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
30c7d525-b1a5-46f2-8a6e-5795da575d68,Outcall,Order Related,Order status enquiry,My concern was when I was ordering the product it was showing the date 26/08/2023 for delivery and after successfully ordering the product it was showing the date 27/08/23 and it was disgusting as I was going to gift it at 26/08/2023 then also I have waited and asked coustomer executive to tell the delivery person to deliver the product as soon as possible but they are unable to help me and this was the biggest disappointment as Shopzilla is not fulfilling the details which are given befor placing the order. I think I would not use Shopzilla for purchasing the product if I needed it instantly as Shopzilla lack the logistic service.,cb14c0b5-ab5f-4b88-a35e-5bf3a0b7df9b,25/08/2023 22:50,27/08/2023 14:07,27/08/2023 14:10,27-Aug-23,BHAVNAGAR,Mobile,21999,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
e061b108-9235-4c0f-b5a4-0af6cf7b70b8,Inbound,Order Related,Order status enquiry,,,,26/08/2023 16:26,27/08/2023 16:23,27-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
39cbb3f3-333b-42e6-8675-125c0d3d3476,Inbound,Order Related,Delayed,,,,27/08/2023 16:27,27/08/2023 16:31,27-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
e883fa47-23be-44a1-a46e-25f3e444c94c,Inbound,Returns,Fraudulent User,,,,27/08/2023 09:50,27/08/2023 09:53,27-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
17b0c4ea-b3f6-4aa8-81fd-e3103514afe9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:32,27/08/2023 12:36,27-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
3f15824d-7de6-457c-a7c4-31b77b67d28f,Inbound,Returns,Reverse Pickup Enquiry,good,,,27/08/2023 13:27,27/08/2023 13:30,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f8428506-c74f-4631-a4e9-e93eea065857,Inbound,Shopzilla Related,Signup Issues,Very good,,,27/08/2023 15:20,27/08/2023 15:22,27-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
91bc29c2-0239-476b-b38d-2defeea8870e,Inbound,Returns,Reverse Pickup Enquiry,Ufcutcyrboh,,,27/08/2023 16:22,27/08/2023 16:25,27-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
45ae47e8-f813-407e-85da-69dce629bfca,Outcall,Order Related,Order status enquiry,Your policy is very rigid ,,,27/08/2023 20:39,27/08/2023 20:40,27-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,1
8042451f-84a3-4d0f-a1aa-5aff2b1caed6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:40,27/08/2023 21:42,27-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
050590e0-9e1d-42bb-af6c-cff0e2713343,Outcall,Cancellation,Not Needed,Please reduce time most important ,,,27/08/2023 23:35,27/08/2023 23:44,27-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
fbe892ca-7b02-4d71-9b08-9c4ac725ddf7,Inbound,Returns,Reverse Pickup Enquiry,,6eda781e-9e8c-4d43-8598-5dd86320e950,21/08/2023 13:58,27/08/2023 07:49,27/08/2023 07:52,27-Aug-23,KAITHAL,LifeStyle,198,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
b00143f3-2f2f-454c-bf57-1f5ca01e3b3d,Inbound,Refund Related,Refund Enquiry,Good job,32247ed8-d89e-4e11-b638-fe4fbeb53e65,19/08/2023 13:14,27/08/2023 07:36,27/08/2023 07:40,27-Aug-23,RAJGARH,Mobile,15999,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
d92459d9-48a3-4a11-b6ee-c95b5d46dc44,Inbound,Order Related,Order status enquiry,Kucho nai ??,,,27/08/2023 18:58,27/08/2023 19:10,27-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
387ee7f5-ad00-403f-8acd-64b0b5267e22,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 17:13,27/08/2023 17:14,27-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
c053e8b0-63ca-4c91-bf1f-346de4d5feb0,Inbound,Returns,Reverse Pickup Enquiry,I have tried many times to get support but everytime your team is not able to solve problems.,,,27/08/2023 11:20,27/08/2023 11:29,27-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
d69ec933-43c1-4385-b171-d4160598595b,Inbound,Order Related,Order status enquiry,,,,27/08/2023 11:26,27/08/2023 11:30,27-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,4
46d464a7-31f7-409f-ba9d-7919de7e48f6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:54,27/08/2023 12:21,27-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,4
e9b2fc41-fa22-4d85-8917-044cef932fa2,Outcall,Returns,Return request,,,,27/08/2023 12:13,27/08/2023 13:10,27-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,4
29acc9e2-d737-41f5-9592-e5c3696cd78a,Inbound,Returns,Wrong,,,,27/08/2023 13:24,27/08/2023 13:26,27-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
f973a6b0-963d-460a-a21e-f9cc2d91c09d,Inbound,Product Queries,Product Specific Information,Okay sir my problem not solved ,,,27/08/2023 13:41,27/08/2023 13:44,27-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
d8a96495-f20e-4b11-b329-91924ce5e1f7,Outcall,Order Related,Installation/demo,Not understand in language ,,,27/08/2023 13:55,27/08/2023 14:13,27-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,2
ff7bf160-9a5f-4b1f-bf9e-c370e5bd0d69,Inbound,Order Related,Installation/demo,,,,27/08/2023 17:56,27/08/2023 17:58,27-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
6d330a1e-350c-49dc-8920-a6764cf1ad8d,Inbound,Order Related,Invoice request,,,,27/08/2023 18:06,27/08/2023 18:27,27-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
1a75ba69-2e83-4130-a2fd-56f704cd1e6c,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 19:01,27/08/2023 19:18,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
085c6da1-d874-44bb-b49f-9f262518bcce,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:31,27/08/2023 20:33,27-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,1
8747479c-620e-4282-aee2-40aaf57a536a,Inbound,Returns,Reverse Pickup Enquiry,Worst experience ever...I'm never gonna to use Shopzilla Ever again ,,,27/08/2023 20:36,27/08/2023 20:38,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
73cd49a6-8d31-41b0-bf67-07d978422b44,Outcall,Returns,Reverse Pickup Enquiry,,,,28/08/2023 00:34,28/08/2023 00:35,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
03abba58-241d-4056-aabf-097ea56f1baa,Inbound,Order Related,Order status enquiry,Good,f2311d09-5cc4-4ce9-bd19-84d086683dc3,25/08/2023 12:18,27/08/2023 13:35,27/08/2023 13:36,27-Aug-23,DOHAD,Books & General merchandise,180,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
73f2914f-fdf0-4eea-a3da-0a500456ecda,Inbound,Cancellation,Not Needed,,,,27/08/2023 16:24,27/08/2023 16:26,27-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,1
e6a8f3ea-026b-4468-bf8b-9587821aadfe,Inbound,Order Related,Order status enquiry,Please improve your system and make more customers friendly ,,,27/08/2023 08:14,27/08/2023 08:16,27-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
935f9779-b4eb-4c3d-b894-61fbc21e1395,Outcall,Order Related,Installation/demo,,,,27/08/2023 08:40,27/08/2023 08:45,27-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
8adcfa93-5c9f-4570-b3bd-b00791dd96c4,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 08:45,27/08/2023 08:47,27-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
abb0790a-01ad-4727-a3ab-8d6cb905868c,Email,Returns,Damaged,,,,27/08/2023 11:30,27/08/2023 11:52,27-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
16619c39-6bc5-4af0-998c-5d85742a3545,Inbound,Order Related,Priority delivery,,,,27/08/2023 11:12,27/08/2023 11:14,27-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8f74c4cc-88af-480d-948b-1725f7180546,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:00,27/08/2023 13:03,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
14964106-0281-4a89-96af-f5316c8f8ae8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:05,27/08/2023 13:49,27-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
90fcc19f-8ec8-4102-ac1b-105d5101274b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:40,27/08/2023 13:41,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2f127c95-9b98-49a9-8919-0cac28d71426,Inbound,Returns,Reverse Pickup Enquiry,I am very happy ,,,27/08/2023 15:21,27/08/2023 15:31,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
088b669f-b8a0-4168-a471-a7d129ab8dce,Outcall,Order Related,Order status enquiry,5,,,27/08/2023 17:51,27/08/2023 17:54,27-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
03e6b4da-aaf3-44a1-b216-c08debd40d57,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 18:36,27/08/2023 18:45,27-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
92f47996-7742-49bd-8509-0dd37dc3720c,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:53,27/08/2023 20:14,27-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
14f2a204-d765-43b2-960e-685c892197e3,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 21:21,27/08/2023 21:23,27-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
b8a98d96-ab44-4f2a-a443-8ae3a26005c6,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,27/08/2023 21:28,27/08/2023 21:32,27-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
b1db5999-42d3-4d3d-8ed0-a5dede40cb01,Inbound,Refund Related,Refund Related Issues,,f1f32ac6-fb95-4907-b495-7fb27debbbfa,21/08/2023 16:18,27/08/2023 10:31,27/08/2023 10:45,27-Aug-23,MUMBAI,LifeStyle,974,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,3
8c2e9d2c-5b16-4839-8ddf-95f58cdc6c0a,Outcall,Returns,Wrong,Good ,,,27/08/2023 09:36,27/08/2023 09:41,27-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
51bfece4-2c29-4d6e-a97c-589f6e163a74,Outcall,Returns,Return request,,,,27/08/2023 10:46,27/08/2023 18:02,27-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,3
1f451204-6ba8-4767-837e-72cf19c5eee8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:59,27/08/2023 13:02,27-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
99f5360e-8937-4815-9479-baeba6b293bd,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:08,27/08/2023 19:11,27-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
c1b71e33-b454-49af-89ac-f34dbf2d6383,Inbound,Order Related,Order status enquiry,Delivery agent should answer call fast. ,,,27/08/2023 20:35,27/08/2023 20:36,27-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
377d06a8-ec8e-4b52-b840-24e1fc6c2f57,Inbound,Returns,Damaged,,,,27/08/2023 19:42,27/08/2023 20:31,27-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
cce44248-07c2-4734-bd09-db07e621a282,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:14,27/08/2023 20:19,27-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
5e0420fc-6513-4290-973c-be3b7c19adad,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:37,27/08/2023 22:03,27-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
ac411c2d-a682-4bad-bc0b-05674a22ebea,Inbound,Order Related,Delayed,,fd5b79b1-6133-4996-9f27-066d0d806aed,15/08/2023 20:53,27/08/2023 11:35,27/08/2023 11:41,27-Aug-23,Kalyan,LifeStyle,299,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,2
45e9d09b-9912-4b9d-aa05-f01c20e80ef7,Inbound,Order Related,Delayed,Make Easy way to connect customer service ,59339358-f1f1-463f-a057-2f0cd71d3675,17/08/2023 09:07,27/08/2023 07:03,27/08/2023 07:26,27-Aug-23,TAKHATPUR,Home,422,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
9223ddbc-318b-462f-97e5-8fb73120bf65,Inbound,Returns,Service Centres Related,Good,b4bd16e6-ca94-4d56-90a3-385e2e555c61,16/08/2023 17:14,27/08/2023 15:50,27/08/2023 15:51,27-Aug-23,KANINA,Electronics,612,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
cdad7343-f33b-4103-a3df-0924bf1b49e8,Inbound,Returns,Reverse Pickup Enquiry,Nice staaff,,,27/08/2023 09:30,27/08/2023 09:33,27-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
f61bf989-69d1-4f42-bd1c-4c1a0031f0ba,Inbound,Order Related,Order status enquiry,5,,,27/08/2023 22:31,27/08/2023 22:37,27-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
48473b4a-441b-4829-94db-201c3c47ad42,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:31,27/08/2023 16:33,27-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
339d8eb4-0bef-4403-bb11-8f5c523be264,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:19,27/08/2023 15:25,27-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8a063865-bb80-4e1f-a070-75dcb6edf60e,Outcall,Returns,Fraudulent User,,,,27/08/2023 13:28,27/08/2023 14:54,27-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
501f4266-b119-4fcb-b64c-8bb77f0aa70b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:07,27/08/2023 19:18,27-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
24587853-8d94-41dc-9ba7-ff483f0838bb,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 20:25,27/08/2023 21:47,27-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a558f6fb-360d-4941-be8b-c0152b4c6d7b,Inbound,Cancellation,Not Needed,,,,27/08/2023 22:52,27/08/2023 22:53,27-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
463dc554-3de0-4c36-992f-730d090a7966,Inbound,Order Related,Order status enquiry,Excellent ,7ab025dd-4e09-4a86-9357-6a848d4dda67,08/08/2023 21:49,27/08/2023 19:03,27/08/2023 19:05,27-Aug-23,WASHIM,LifeStyle,799,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
886e428e-80d6-4b74-8817-c476743aa3c1,Outcall,Returns,Return request,,68044a38-4e89-4dae-bb62-13e706ef7940,08/12/2023 21:22,24/08/2023 11:58,27/08/2023 08:39,27-Aug-23,RANCHI,Electronics,159,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
e85f56b0-5f13-4b18-82f4-27cb69750e76,Email,Order Related,Order status enquiry,,349b26ff-28f6-4f45-9355-950a13dc2990,25/08/2023 11:11,27/08/2023 10:06,27/08/2023 14:00,27-Aug-23,PUNE,Mobile,74999,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c3197e99-5732-4f3a-9cab-37f6fef43707,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,27/08/2023 09:16,27/08/2023 09:21,27-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
a3daf113-2ac5-4399-8f78-b0df16b3010d,Inbound,Payments related,Payment related Queries,Fine,,,27/08/2023 07:30,27/08/2023 07:31,27-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,5
af594206-48da-42a1-b731-f825ff2c15ae,Inbound,Returns,Return request,,,,27/08/2023 09:00,27/08/2023 09:12,27-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
793f44bc-fdec-423f-abd0-640f8d9b1658,Inbound,Order Related,Delayed,Ohk vrrerry niceeeing,,,27/08/2023 14:46,27/08/2023 16:00,27-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
eb85a8a2-8fe9-4dcd-9812-4fb977864049,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 10:02,27/08/2023 10:07,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f3d619a2-b40c-4c84-9f1f-431ac5394a12,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:25,27/08/2023 13:59,27-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b784dfad-a485-46cf-878d-8528a8952963,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:26,27/08/2023 20:09,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,3
df91fcd6-b4ae-4d1e-aa06-a57a5a5cf8c1,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:13,27/08/2023 18:19,27-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
90dfb69e-8bd9-44ce-bd90-aa2914572fe7,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:23,27/08/2023 19:25,27-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1461750b-8660-49d2-9fa9-20bc32c0d5c1,Inbound,Feedback,UnProfessional Behaviour,,55774f1d-ae3e-42d4-b83e-0e0f37a39080,14/08/2023 18:39,27/08/2023 13:25,27/08/2023 13:26,27-Aug-23,ATHANI,Home,260,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
c0f40c11-ddac-42ee-91f4-b5510b1e441e,Inbound,Order Related,Order status enquiry,,6b694280-4e01-48f8-96be-edc677638238,23/08/2023 14:48,27/08/2023 14:48,27/08/2023 18:11,27-Aug-23,VALSAD,Mobile,20999,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6781aa91-907b-48f4-8ae3-dc701fb8e0a7,Inbound,Returns,Reverse Pickup Enquiry,,4d589236-6170-4965-a2f4-97ece38a8e69,16/08/2023 14:28,25/08/2023 09:24,27/08/2023 14:04,27-Aug-23,BHARTHANA,LifeStyle,1374,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
d5ec76a8-3caa-4351-ac56-c429c746dbe4,Inbound,Returns,Reverse Pickup Enquiry,Best luck,b48167ac-3d93-41c5-be6c-c71ae76fef2d,08/12/2023 11:11,25/08/2023 16:03,27/08/2023 18:50,27-Aug-23,DAUSA,Books & General merchandise,155,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
7d1d631e-95ee-40cf-8cd1-1c2438e3942c,Inbound,Refund Related,Refund Related Issues,,9577bef3-003c-431b-9abb-dcbde62ebd0b,23/08/2023 09:14,27/08/2023 10:59,27/08/2023 11:03,27-Aug-23,VISHAKHAPATNAM,Home,1654,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
860f1401-6c63-4833-8af4-42fb3c8ae394,Inbound,Order Related,Delayed,,,,27/08/2023 14:28,27/08/2023 14:30,27-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8c9a0530-fad1-475f-a58e-cccd81d8f893,Inbound,Order Related,Delayed,Thank you Shopzilla supporting n nice to talk customer service. ,,,27/08/2023 12:48,27/08/2023 12:51,27-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
18cf2115-aa7c-4172-b1c2-a570d22a53a5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:27,27/08/2023 12:31,27-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,4
3d715ffd-9325-4bc1-9b87-cbd23b4f9555,Inbound,Returns,Return request,,,,27/08/2023 10:59,27/08/2023 11:01,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
002dbb37-ec59-4766-86e0-151f81f1d1d4,Inbound,Order Related,Order status enquiry,,,,27/08/2023 11:09,27/08/2023 11:10,27-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
36505bd0-54f7-4a75-b6e6-86c4936f2dca,Outcall,Returns,Reverse Pickup Enquiry,Mam is very helpfull....,,,27/08/2023 11:59,27/08/2023 12:23,27-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
4a2a0ef6-6a90-4585-9dbf-6162e46cf788,Inbound,Payments related,Payment related Queries,,,,27/08/2023 14:10,27/08/2023 14:16,27-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
e750b219-da0c-48ff-af47-e3c274a3478b,Outcall,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 14:54,27/08/2023 18:14,27-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a2a2331c-2a41-4bdf-899c-e097d2c07444,Email,Returns,Wrong,,,,27/08/2023 18:10,27/08/2023 18:13,27-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
3e28e044-58ea-4dbc-bfa0-96fa18189c3d,Outcall,Shopzilla Related,Account updation,,,,27/08/2023 21:22,27/08/2023 22:06,27-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
8bb39ad3-06a6-4ca7-92f2-761916ccbca3,Outcall,App/website,Issues with Shopzilla App,Good ,,,27/08/2023 21:51,27/08/2023 21:53,27-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
cc66d50b-631e-4d65-a330-a0f00e67a998,Outcall,Returns,Reverse Pickup Enquiry,,,,28/08/2023 00:43,28/08/2023 00:44,28-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
6f2a25ca-edda-4e84-8e6f-afa696f9353c,Inbound,Returns,Reverse Pickup Enquiry,,ace7e07a-83e5-4517-8afb-bf698458eddc,20/08/2023 01:16,26/08/2023 22:14,27/08/2023 19:44,27-Aug-23,BALICHAK,Books & General merchandise,241,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
a9b47e11-bcab-4fab-b5e5-4c0f1252d8a6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:37,27/08/2023 21:26,27-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
3258f374-b3b8-40dc-b716-ef421e148763,Inbound,Returns,Fraudulent User,,,,27/08/2023 13:50,27/08/2023 13:52,27-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,5
985e701d-adf4-4cb7-b1c4-866c41cd221b,Inbound,Returns,Service Centres Related,,,,27/08/2023 16:41,27/08/2023 16:41,27-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
4f38a69a-c804-4891-8ab5-9719d827e571,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:39,27/08/2023 16:03,27-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
da076788-5cb4-4a20-9ba2-7fa797efff8f,Inbound,Payments related,Wallet related,,,,27/08/2023 17:00,27/08/2023 18:34,27-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
ae8c7d00-5387-446c-8234-44c978cee880,Inbound,Order Related,Delayed,,,,27/08/2023 17:10,27/08/2023 17:15,27-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
786f5f83-afbc-4dc9-988f-40bce6482d6c,Inbound,Order Related,Delayed,,,,27/08/2023 20:15,27/08/2023 20:17,27-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
2f9d84dc-8225-420c-ba0e-99446c660a4f,Inbound,Order Related,Priority delivery,,,,27/08/2023 20:19,27/08/2023 20:24,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
2436d771-e449-4533-9428-39a4e4e8c20e,Inbound,Order Related,Installation/demo,,,,27/08/2023 21:33,27/08/2023 21:35,27-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
50df5d26-d56d-49a8-9e91-14cee93107a5,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 22:10,27/08/2023 22:22,27-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
fe571887-5ac0-496e-b0bb-cc4cdaf3c728,Inbound,Returns,Service Centres Related,,,,27/08/2023 22:17,27/08/2023 22:18,27-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
b421bb38-7f19-439a-8963-4280b4e3fae6,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:54,27/08/2023 22:57,27-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
76c4ca81-28c8-49ed-8bb6-d48ecc0116e6,Inbound,Returns,Reverse Pickup Enquiry,,,,28/08/2023 00:31,28/08/2023 00:32,28-Aug-23,,,,,Marcia Mendez,Brayden Wong,Michael Lee,>90,Afternoon,4
a9424e4f-c8d5-4ad0-a726-de14dabb4889,Inbound,Order Related,Delayed,Fake promises given by Shopzilla team again and again so please check your staff capabilities of customer handling. And why my knowledge my dilivery date shifted ,a503a2cf-a248-451b-b1b9-8ff80598ad88,20/08/2023 11:50,26/08/2023 18:25,27/08/2023 09:17,27-Aug-23,PATNA,Home,227,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
b1c2d2b8-cf5f-45c0-8d2b-7ed38fcaf325,Inbound,Order Related,Order status enquiry,,,,27/08/2023 15:36,27/08/2023 15:51,27-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2035c2ef-b092-4327-b26e-ddab90a713b6,Inbound,Order Related,Delayed,,,,27/08/2023 07:31,27/08/2023 07:37,27-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
aaaf9971-dd2e-438c-897e-0882a8a6ca59,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:41,27/08/2023 07:44,27-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
878cbb0e-4dc5-4b5b-87cb-9e70c4696217,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:45,27/08/2023 17:24,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c8ec1d12-26b0-4ea6-b30b-ca43769666d2,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:38,27/08/2023 09:40,27-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
2b2ad6fd-9810-46a1-b396-d5af24d4cbdc,Inbound,Returns,Reverse Pickup Enquiry,All good,,,27/08/2023 10:26,27/08/2023 10:29,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
96453fc7-08b8-4e59-b889-b9c3ed9033a5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:46,27/08/2023 10:52,27-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,4
ed5d811c-1ebe-42f8-9a06-990bbb44f9ae,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:58,27/08/2023 15:33,27-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
4a9fc23d-809c-49d0-ae84-27a486f4e054,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:31,27/08/2023 16:32,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
cdb979f2-58ad-4c6c-a844-f843da117a7e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:06,27/08/2023 18:13,27-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
6c6331b1-407a-4638-9860-1cf124981d54,Inbound,Order Related,Delayed,,,,27/08/2023 18:39,28/08/2023 00:14,28-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
78d47d5e-be02-4884-a4dd-a276af9cb225,Outcall,Product Queries,Product Specific Information,No,,,27/08/2023 21:19,27/08/2023 22:06,27-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
c20d4233-72ee-49e1-999f-35d6f877c39e,Inbound,Cancellation,Not Needed,,74a468b5-14bc-441c-bbc5-099351056ea7,20/08/2023 16:37,27/08/2023 07:39,27/08/2023 07:44,27-Aug-23,HARIDWAR,LifeStyle,270,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4a1055cd-1253-422f-9cd2-2740623ca67c,Outcall,Returns,Wrong,,1e9a2e3c-66e1-49f3-a4c9-0a9ba23bd71c,21/08/2023 09:33,27/08/2023 13:40,28/08/2023 02:10,28-Aug-23,JAMNAGAR,Electronics,1299,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
95afd1d6-7881-417a-bad3-ca7a740d6681,Outcall,Returns,Fraudulent User,,119c52ca-49f4-4b95-8131-80851eb749d8,22/08/2023 09:38,25/08/2023 19:08,27/08/2023 13:08,27-Aug-23,JAMMU,Books & General merchandise,94,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
bce2d5d0-11ed-46aa-a93c-48a814f089ea,Outcall,Returns,Reverse Pickup Enquiry,Provide instant resolution ,,,27/08/2023 10:02,27/08/2023 10:12,27-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f31f3838-a199-402c-a93f-84142505a68f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:47,27/08/2023 13:47,27-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
1cac9499-b998-44b3-a9aa-2f3e76c4747a,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,,,27/08/2023 14:27,27/08/2023 14:32,27-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5d9d157a-c4fd-4331-9ad0-1b9b24fd1066,Inbound,Order Related,Delayed,Nice customer care support,,,27/08/2023 14:44,27/08/2023 14:45,27-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
9bc87c95-910b-44d7-8474-f689b86ebe07,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:09,27/08/2023 17:09,27-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
7fc47d9b-c153-4feb-910e-42a1a8dfad5c,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:52,27/08/2023 19:02,27-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
32e4dbc3-a06f-4714-9cac-ed08ca8cae2e,Outcall,Returns,Reverse Pickup Enquiry,My issue is not resolved kindly resolve my issue,,,27/08/2023 19:01,27/08/2023 19:20,27-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,1
ff5f99ee-ec82-485a-95e1-f25689b0d166,Outcall,Returns,Fraudulent User,,,,27/08/2023 19:27,27/08/2023 23:49,27-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
546d51cf-d4e6-476a-8ac2-9d498a653a62,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:08,27/08/2023 20:12,27-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
ae983063-a883-4497-b35d-8ef18a74c2a4,Outcall,Offers & Cashback,Other Cashback,,,,27/08/2023 21:49,27/08/2023 21:56,27-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
553c4761-732f-443a-9c41-6ddcfd860e4a,Inbound,Order Related,Delayed,,4514b8a6-e158-4a78-ae1e-d3854107019b,20/08/2023 21:06,27/08/2023 20:41,27/08/2023 20:43,27-Aug-23,ALIGARH,Home,149,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
6c9cd529-c7b6-471f-b9ee-8c1bccd0a488,Inbound,Order Related,Priority delivery,,,,26/08/2023 23:02,27/08/2023 17:11,27-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,1
95a5d135-3cbf-4c2b-a51b-31e23806af5a,Inbound,Returns,Return request,,,,26/08/2023 17:38,27/08/2023 12:59,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
a83ada7a-0e27-43d3-835a-77a272c10281,Inbound,Order Related,Delayed,,,,27/08/2023 08:40,27/08/2023 08:43,27-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
b16eb6c1-96c9-4a55-a00b-d76d9862f1f0,Inbound,Returns,Return request,Good ,,,27/08/2023 09:17,27/08/2023 09:31,27-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
77c26164-ece8-4452-90a0-13f02fc339ee,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:59,27/08/2023 11:05,27-Aug-23,,,,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
388d4e54-ba16-49bc-8d60-2dbed657545b,Outcall,Returns,Return request,,,,27/08/2023 12:38,27/08/2023 13:02,27-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
81682048-f160-4f28-945e-2028961ddb80,Outcall,Feedback,UnProfessional Behaviour,"Customer Care Executive(Mr.  ) was very polite to me and has listened me and understood my issue but when he transfered his call to your senior person, call got disconnected....Bqz of that I have given 4 as my feedback.....but for   it will be 5.And please cancel my return as I am just frustrated with this issue",,,27/08/2023 14:29,27/08/2023 14:55,27-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,4
7b1704ff-4167-43ec-8dde-f8885d74c47b,Outcall,Returns,Return request,,,,27/08/2023 15:19,27/08/2023 15:22,27-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
34a0fbc5-d2c9-4b4d-8674-409e84596739,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 17:22,27/08/2023 17:25,27-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e086e729-89c1-4172-be2b-f0da96df70da,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:09,27/08/2023 19:13,27-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
5f71f7d2-ff88-4c23-b89f-5fbc1601490f,Email,Refund Related,Refund Enquiry,,,,27/08/2023 19:48,27/08/2023 19:49,27-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
ce237574-58c6-4bd1-b856-80c3be52f1d2,Outcall,Returns,Return request,,,,27/08/2023 20:04,27/08/2023 20:06,27-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
ccc33993-2c30-4c8f-993f-5fde1b0f2707,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 20:21,27/08/2023 20:26,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
f2b4a8ac-79b1-45a4-b320-c2b5cc1b1809,Inbound,Cancellation,Not Needed,Very good ,,,27/08/2023 20:53,27/08/2023 20:58,27-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
492fd2f0-1572-44b3-abf1-750badfdb55a,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:48,27/08/2023 21:50,27-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
bd374f91-3553-4928-811a-acf9c9477627,Outcall,Returns,Reverse Pickup Enquiry,Good ,,,28/08/2023 00:29,28/08/2023 00:30,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
25753472-bb15-4802-becf-1f968a3be985,Inbound,Returns,Reverse Pickup Enquiry,My problem not solved ,b2e11a25-1f1e-4082-96a7-ddc257d9209c,08/11/2023 12:16,26/08/2023 20:25,27/08/2023 07:28,27-Aug-23,AMBIKAPUR,Electronics,4999,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
7ce595df-c511-4dc2-9fc9-e1cd5a348a00,Inbound,Order Related,Unable to track,"Coustomer excutive is very good, but Shopzilla Need to Progress your work response as soon as possible and solve coustomer problem ",834d61c7-c48b-4c53-b19e-a38596375622,,27/08/2023 21:11,27/08/2023 21:21,27-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,1
52bab817-6c56-4f6e-b3bc-33db2dff7ce9,Inbound,Order Related,General Enquiry,,7989e0b3-9383-4308-81ce-1909dba9a82c,24/08/2023 18:54,26/08/2023 16:09,27/08/2023 05:31,27-Aug-23,KHAGARIA,Books & General merchandise,479,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,2
7741783d-a7a3-49d2-8bde-19129b069a22,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 10:19,27/08/2023 10:19,27-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
93c64036-ce65-44fd-a1a1-aee9e0acd7f8,Inbound,Order Related,Seller Cancelled Order,Nothing ,,,27/08/2023 07:24,27/08/2023 07:28,27-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
e05a261b-ded4-43ad-9538-42e199bc1379,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:04,27/08/2023 14:05,27-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
97bb1c6a-d250-4bbd-a884-c668b34dced9,Email,Shopzilla Related,General Enquiry,,,,27/08/2023 18:31,27/08/2023 18:36,27-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
7c7b2cdd-3b79-4fce-bcfc-05d838301e9c,Inbound,Returns,Return request,,,,27/08/2023 18:59,27/08/2023 19:30,27-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
12efb2e1-5efa-4605-afad-4b33068b928c,Inbound,Returns,Reverse Pickup Enquiry,,c9e2d5e7-1687-4e33-805d-7beccb6f6ea5,17/08/2023 10:32,27/08/2023 10:55,27/08/2023 11:07,27-Aug-23,JAIPUR,LifeStyle,340,,Melissa West,William Park,John Smith,31-60,Morning,1
973db539-f409-4fc4-84ca-effd573aea5d,Inbound,Order Related,Order status enquiry,,e4fd2d42-2d95-47f0-b67d-57f4e4a9abd0,22/08/2023 19:16,27/08/2023 20:36,27/08/2023 20:37,27-Aug-23,PUNE,Mobile,8499,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
adb72952-2f7e-43cd-8b13-e85d9c0eb41e,Inbound,Order Related,Delayed,,66901fb8-2b4a-4d62-b09d-55ec4e285dd1,20/08/2023 16:17,27/08/2023 21:05,27/08/2023 21:07,27-Aug-23,MADHUBANI,Home Appliences,974,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
fc9a395a-90cf-45e5-9807-a0d4f112c185,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:36,27/08/2023 07:38,27-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
644e4ba7-f5e7-4342-a17e-af7201b97cfd,Inbound,Order Related,Order status enquiry,,,,27/08/2023 11:02,27/08/2023 11:03,27-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e38f95e4-f5ae-4084-87e5-60941e711879,Inbound,Product Queries,Product Specific Information,Nice service,,,27/08/2023 13:11,27/08/2023 13:23,27-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
2def78ad-8e6d-4c05-88ad-9c3a2dbe0d2e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:15,27/08/2023 14:34,27-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
8ff0c44c-1c22-4a87-94ed-94ff57435443,Inbound,Returns,Return request,,,,27/08/2023 16:05,27/08/2023 16:09,27-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
a8dce491-13bf-4e9d-9bb9-7e73a5b09289,Outcall,Order Related,Order status enquiry,Nice voice ,,,27/08/2023 18:20,27/08/2023 18:22,27-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
74aa0b3a-cc7d-4add-980b-cf5d36e84223,Outcall,Returns,Exchange / Replacement,,,,27/08/2023 18:29,27/08/2023 18:32,27-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c00d9ef7-c465-4584-b00e-3fe34a57e85a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:13,27/08/2023 20:13,27-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
381848d3-4a58-4e77-9647-4ac73df4a38c,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 20:44,27/08/2023 20:46,27-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
14747a17-7840-4b1b-bed7-076f13b84665,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:32,27/08/2023 21:35,27-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,5
2d8fdd42-1d78-4d13-b59d-bbe158fc548b,Inbound,Returns,Missing,Ok,,,27/08/2023 23:18,27/08/2023 23:21,27-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,3
b0d67f61-c895-4324-9753-9c7984cc621c,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 23:28,27/08/2023 23:35,27-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a311ff9d-fa36-4557-aa02-80cf6130375f,Inbound,Cancellation,Not Needed,,06830f60-e32d-450e-8d9d-ce96697dc637,08/11/2023 05:50,27/08/2023 20:42,27/08/2023 20:47,27-Aug-23,LAHARPUR,Electronics,699,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
e8381cd4-945e-4094-baba-9166f4c0b16f,Outcall,Order Related,Order status enquiry,Overall good ,,,27/08/2023 11:52,27/08/2023 11:54,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
2fddfec0-5aa5-4d84-a74d-11e990706766,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:04,27/08/2023 13:23,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
4c4c2677-f261-4fcc-881d-ad813bad5886,Outcall,Payments related,Payment related Queries,,,,27/08/2023 14:10,27/08/2023 14:17,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
19ab231a-6f24-4de6-888a-757890b24878,Inbound,Order Related,Installation/demo,Bed responsibility ,,,27/08/2023 16:17,27/08/2023 16:27,27-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
9d7b8fc4-99f5-4ea2-9269-31ac5b55a863,Inbound,Product Queries,Product Specific Information,Nice talking,,,27/08/2023 16:54,27/08/2023 17:11,27-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
d3569725-4ffa-4b6a-a272-3049512e971a,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:37,27/08/2023 20:37,27-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
740e5d40-cd58-4f8d-9d32-f4d57958e395,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:52,27/08/2023 20:54,27-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
c7ee622a-73c1-471d-9ac2-06290c57a147,Inbound,Returns,Reverse Pickup Enquiry,Very good response ,ba1aee15-dd96-43a4-aaa0-1587c0c43cbc,20/08/2023 13:51,27/08/2023 20:22,27/08/2023 20:23,27-Aug-23,NOIDA,LifeStyle,480,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
56c6960b-5f86-4635-8225-7f1c9905521c,Email,Returns,Fraudulent User,,,,26/08/2023 21:22,27/08/2023 11:49,27-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d1e2f415-cf7e-4e28-bfd7-0cccbfe99ed5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 05:52,27/08/2023 06:05,27-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
1b2fa687-83cb-4b4c-a733-09b1468f3b9f,Inbound,Returns,Reverse Pickup Enquiry,She is very polite in conversation .She tried her best to resolve my query,,,27/08/2023 12:59,27/08/2023 13:00,27-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
9bb07594-a7f3-418f-95f6-4f8908125c35,Inbound,Order Related,Invoice request,,,,27/08/2023 13:42,27/08/2023 13:45,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
857b875d-6415-4e16-a7a6-681f26d23fe5,Outcall,Shopzilla Related,General Enquiry,Help us with your feedback -  ,,,27/08/2023 16:51,27/08/2023 16:52,27-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
3150147f-1829-4064-8406-23382eccaef2,Inbound,Returns,Return request,Impressive work in ,,,27/08/2023 20:06,27/08/2023 20:24,27-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
b96ade0c-5730-440a-95f3-468d2606680c,Inbound,Returns,Service Centres Related,issue tyup with service centre ,f9a2d975-77a5-4b51-94e9-5fb2693cd791,03/10/2023 05:34,27/08/2023 10:25,27/08/2023 10:27,27-Aug-23,ZAMANIA,Home Appliences,1645,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
c548259e-69b6-4492-9e44-7b8040cecc1f,Email,Returns,Reverse Pickup Enquiry,,8ea1809b-f659-46e2-aec7-bd62e4e903e8,08/08/2023 23:22,27/08/2023 14:49,27/08/2023 14:49,27-Aug-23,ALLAHABAD,Home,357,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2a6ea167-bf06-497f-87cd-194276ec0304,Inbound,Returns,Reverse Pickup Enquiry,,10407142-5b10-4509-9763-f8cf6e876638,18/08/2023 11:51,27/08/2023 17:42,27/08/2023 17:44,27-Aug-23,SAMASTIPUR,Books & General merchandise,581,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b28915dc-000a-49c4-a1ad-674301edcf91,Outcall,Returns,Reverse Pickup Enquiry,"Did not solve my problem, my product was missing, Shopzilla not solve my problem plz I request to u solve my problem immigeatly ",,,27/08/2023 08:49,27/08/2023 09:01,27-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
8f8e11de-72b1-4768-adf5-ad2db4170425,Inbound,Order Related,Installation/demo,Good provide ,,,27/08/2023 09:19,27/08/2023 09:24,27-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
6248b1fa-1944-4cf5-8d77-f65f3381b2f9,Inbound,Order Related,Installation/demo,Good ,,,27/08/2023 10:42,27/08/2023 10:48,27-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
711051c1-ecf4-4b06-a74e-8853f8f54ea7,Inbound,Payments related,Payment related Queries,Ghe he,,,27/08/2023 11:03,27/08/2023 11:07,27-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,3
8ec5312e-b832-4d86-ab2d-674a6093d1da,Inbound,Returns,Missing,,,,27/08/2023 16:07,27/08/2023 16:13,27-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
4c6306a1-e08e-4a85-9d5f-ef69d54e80f8,Inbound,Order Related,Order status enquiry,Good behaviour ,,,27/08/2023 17:14,27/08/2023 17:15,27-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
e4ac7818-13c7-47ff-8348-80d41b6b7ca4,Inbound,Order Related,Delayed,,,,27/08/2023 20:36,27/08/2023 22:47,27-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
27260cc9-b255-4c7a-aebd-bbef7fb96a77,Inbound,Order Related,Order status enquiry,,,,27/08/2023 22:25,27/08/2023 22:26,27-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
a4e9065f-297e-4525-8b88-ae69020e09f0,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:03,27/08/2023 21:09,27-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
89fff167-f50d-4435-8c22-668ef2bc4503,Inbound,Returns,Fraudulent User,,,,27/08/2023 21:01,27/08/2023 21:04,27-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
b8fdbcc1-d79d-433a-9b8c-ef5cb7a8a7b0,Inbound,Returns,Return request,,,,27/08/2023 21:13,27/08/2023 21:25,27-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
08fbd3f6-91b1-4b5c-92c3-2362bdc098c6,Inbound,Cancellation,Not Needed,,,,27/08/2023 22:08,27/08/2023 22:12,27-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
96fc77f8-d0db-4476-8960-27148b838b30,Inbound,Order Related,Delayed,,49addc13-a94f-4565-9128-1161605f3f5f,17/08/2023 19:22,27/08/2023 10:35,27/08/2023 10:56,27-Aug-23,HYDERABAD,Books & General merchandise,451,,Michael White,Dylan Kim,Michael Lee,>90,Morning,5
57eee8b3-e11a-48be-8a1b-f52b9c134bc3,Inbound,Feedback,UnProfessional Behaviour,,e7f01ced-8536-45fc-92e1-1aba26a8a151,18/08/2023 21:08,27/08/2023 15:59,27/08/2023 16:09,27-Aug-23,UDALA,Books & General merchandise,328,,Jessica Wright,Emma Park,John Smith,>90,Morning,2
91e7ac60-10a4-4374-9f34-28ff54567bf1,Outcall,Shopzilla Related,Signup Issues,,,,26/08/2023 20:16,27/08/2023 07:10,27-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
a1d6bb32-2649-447c-bc37-ba409c1ca280,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 22:44,27/08/2023 10:20,27-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
7f7852c6-2003-41d7-b065-58bc0afd3cb1,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 05:50,27/08/2023 05:52,27-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
c78bb70c-4f65-4a88-9637-41e12440cfd5,Inbound,Returns,Return request,,,,27/08/2023 08:35,27/08/2023 09:37,27-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
7ec4643d-3b87-4486-9221-bdfc64228a4e,Inbound,Returns,Return request,Very good sir,,,27/08/2023 08:39,27/08/2023 08:47,27-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
af9a21aa-933a-4cda-a913-959be15c0ef5,Inbound,Order Related,Installation/demo,,,,27/08/2023 11:43,27/08/2023 11:44,27-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
dbe8b97b-dff7-47e9-9a3b-0d8c77387fe8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:33,27/08/2023 13:44,27-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
c787d379-d29c-42be-a37d-fe28f5ac63a4,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:18,27/08/2023 13:22,27-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
f1e7c900-45c8-4e78-bc7a-ca65d690504a,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 13:55,27/08/2023 14:08,27-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
12c18122-1119-42a1-b187-602693c6394a,Inbound,Order Related,Order status enquiry,Good ,,,27/08/2023 14:40,27/08/2023 14:40,27-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
7c53401d-38ca-48c8-8f81-f52799ae2f36,Inbound,Returns,Return request,Thanks you customer support,,,27/08/2023 17:19,27/08/2023 17:26,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4d961915-4a85-4625-a69c-8ede774f70b5,Inbound,Returns,Missing,Good ??,,,27/08/2023 21:36,27/08/2023 21:43,27-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
71155331-64af-4d2d-94e3-edac958378a2,Inbound,Returns,Return request,,b26ee23f-dae9-45e5-b86a-fe83129afba7,19/08/2023 16:29,27/08/2023 16:42,27/08/2023 16:43,27-Aug-23,BHOPAL,Electronics,1299,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
6c3f3c48-0ebf-4c31-8c21-b7c20fd1f4f8,Inbound,Returns,Wrong,,,,27/08/2023 18:30,27/08/2023 18:32,27-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
dbf888c0-04f9-451c-9736-8c5e677bf1a1,Outcall,Order Related,Delayed,,,,26/08/2023 22:08,27/08/2023 13:26,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
39ff93d0-cac5-411b-a088-f0a358abb464,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:44,27/08/2023 10:46,27-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
f3a1dfae-8ef2-4029-9c1b-f831c1d5bcd4,Inbound,Returns,Return request,Thanks for resolving my problem thank you so much ,,,27/08/2023 10:38,27/08/2023 10:40,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
e5237f39-6724-41ea-b124-72a83c4d1da5,Inbound,Payments related,PayLater related,,,,27/08/2023 10:49,27/08/2023 11:47,27-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
af19ee4f-551f-490e-b1c9-6efbf8c63e8b,Inbound,Payments related,Payment related Queries,,,,27/08/2023 12:39,27/08/2023 12:44,27-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
71dacacb-9edc-4415-b02d-515d458fd9fc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:42,27/08/2023 12:53,27-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
96f45e53-dc10-4c51-925a-30c9a08e9177,Inbound,Returns,Missing,,,,27/08/2023 13:28,27/08/2023 13:29,27-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8dd92729-72ee-4e9e-929d-4fe4b1d9709d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:38,27/08/2023 14:41,27-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
72e063eb-5059-47b4-9a74-7c04a8fe8e32,Inbound,Returns,Fraudulent User,,,,27/08/2023 15:33,27/08/2023 18:14,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
79c78d7d-27b9-48a4-bc37-344394af0c83,Inbound,Product Queries,Product Specific Information,Customer support executives behavior is so soft & too good ????,,,27/08/2023 16:10,27/08/2023 19:53,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
cc617ea0-b92d-4539-ab84-7d9760d54b3d,Inbound,Returns,Reverse Pickup Enquiry,Good ??,,,27/08/2023 19:21,27/08/2023 19:23,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
c08ac0cd-c330-4bc5-8d7b-a097165849ad,Outcall,Returns,Return request,Good Service,,,27/08/2023 20:29,27/08/2023 20:31,27-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
d8a1b0e3-d840-4497-be29-985c91d45512,Inbound,Refund Related,Refund Related Issues,,98b69480-9115-45b7-b055-50873854cfa1,08/12/2023 11:33,27/08/2023 03:21,27/08/2023 12:26,27-Aug-23,NAVI MUMBAI,Home,4819,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
f6965ce4-2da1-4296-91c7-1bf944d4ff24,Inbound,Refund Related,Refund Enquiry,Try to communicate your regular customer by telephonic conversation and make them help to place a order,09872b74-33f3-446b-a5fa-443b2310f88d,15/07/2023 16:14,27/08/2023 09:43,27/08/2023 09:44,27-Aug-23,SHAJAPUR,LifeStyle,1991,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
52d1ae4d-3535-4f3f-b3a6-4c3fa4516a4d,Outcall,Order Related,Order status enquiry,,67410eb8-0189-4866-a894-f24f7131eb7b,15/08/2023 00:13,27/08/2023 22:47,27/08/2023 22:48,27-Aug-23,SAHARSA,LifeStyle,2224,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
4ace2116-72c0-4971-8164-adca03e6658e,Inbound,Returns,Reverse Pickup Enquiry,Why you Lying,2ef5cf53-d2fb-4298-9067-db1fd533c8be,23/08/2023 02:22,27/08/2023 18:45,27/08/2023 22:25,27-Aug-23,BHUBANESWAR,Books & General merchandise,490,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,1
58f05d67-306e-44e1-9966-747b83f52755,Inbound,Returns,Reverse Pickup Enquiry,,c5ca6adc-f1aa-4a62-bfcf-3f645b3c6ece,08/09/2023 08:55,25/08/2023 21:52,27/08/2023 11:25,27-Aug-23,MUZAFFARPUR,LifeStyle,1799,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
e8d29c2c-3ed6-4629-a690-2eea991cd51a,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 15:19,27/08/2023 07:59,27-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
d3a8e38a-3066-4352-86b1-2c22eb862d92,Inbound,Returns,Return request,,,,27/08/2023 08:20,27/08/2023 08:22,27-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
734ee790-496e-4701-b2db-536e5e53c913,Outcall,Cancellation,Return cancellation,,,,27/08/2023 10:07,27/08/2023 10:19,27-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
b802e625-1df7-4b9d-bb8b-6380236e43ce,Outcall,Returns,Return request,Nice job bro ,,,27/08/2023 11:22,27/08/2023 11:22,27-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
3f77b535-65fd-4c4b-8b49-b5e84af2bbdc,Inbound,Returns,Return request,,,,27/08/2023 14:09,27/08/2023 20:06,27-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
cbac595b-0c89-46b9-bef9-1e38deb5d10a,Inbound,Order Related,Priority delivery,,,,27/08/2023 15:29,27/08/2023 15:30,27-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
84b274f4-b016-4016-be22-c85f6badb5a8,Inbound,Order Related,Customer Requested Modifications,We have reached out for a consultant to update the contact number but instead the consultant has cancelled the order. ,,,27/08/2023 20:14,27/08/2023 20:23,27-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
2bf0df65-1676-45e9-ba4f-1650676f3722,Outcall,Feedback,UnProfessional Behaviour,,,,27/08/2023 20:25,27/08/2023 20:26,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
13437827-6ef3-4731-8a9f-93be49dc0dce,Inbound,Order Related,Priority delivery,She was very polite and tried her best to help me. Although I know that priority delivery is not possible but still she tried her best. Quality team should check this and give her applause at least. Her effort towards resolving my product was really spectacular and laudable. ,,,27/08/2023 23:28,27/08/2023 23:31,27-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4cbcaede-1f8c-476f-a771-b97da4a6f2e9,Outcall,Cancellation,Not Needed,Increase your seller honesty ,979c790b-0b00-4f29-9a2d-d40aa38eaae6,20/08/2023 19:18,27/08/2023 19:54,27/08/2023 19:55,27-Aug-23,AGRA,Electronics,1329,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
c7a437de-3c1f-4dac-9aa7-115cbc65a648,Inbound,Order Related,Order status enquiry,Muje bohot   ke customer supporting team se bat karke mere taraf se 5 *****,756211e7-0eb6-457c-9156-7298e4f0ed51,21/08/2023 22:31,27/08/2023 16:35,27/08/2023 16:38,27-Aug-23,CACHAR,Home Appliences,11790,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
e0f3d7df-e540-4373-bd11-73b4ca92e74e,Outcall,Returns,Reverse Pickup Enquiry,Nice.Thank you. I love   ????,,,26/08/2023 08:41,27/08/2023 06:03,27-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
3b138f25-65d9-42c8-b0ca-22eca485c25e,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:10,27/08/2023 19:29,27-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
fd5ee3d7-8f06-4bb5-a8a8-57970fe2abbf,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 00:45,27/08/2023 09:48,27-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5639c9ae-2887-4477-9591-0fc0c447cc61,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:29,27/08/2023 07:30,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
a8eab7b9-a5e9-46c7-96c1-a25bb114cd46,Inbound,Order Related,Order status enquiry,I'm satisfied with executive ,,,27/08/2023 19:08,27/08/2023 19:11,27-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
43e110ef-3cad-4378-96a8-8545fc6fdf9d,Inbound,Order Related,Installation/demo,My issue is solved. And I am satisfied. This costomer care support,,,27/08/2023 09:53,27/08/2023 09:58,27-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
dc2bbd4e-c9d2-4867-82a2-13463f878d4c,Outcall,Payments related,Payment related Queries,Very good ????,,,27/08/2023 17:11,27/08/2023 17:12,27-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
e49dee6e-05b8-4dd0-92ae-a863565af0f7,Inbound,Order Related,Order status enquiry,No need to change... I'm satisfied... FAST & quick ,,,27/08/2023 18:11,27/08/2023 18:12,27-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
bc5f119b-3710-4b55-9707-2428b2beafcd,Inbound,Product Queries,Product Specific Information,Thank you fpr the efforts to my issue,,,27/08/2023 18:18,27/08/2023 18:20,27-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
03ddf139-687a-41b7-a3d9-cd1f873a3bca,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 21:00,27/08/2023 21:04,27-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
68e3a0f8-fd4f-4716-ab3e-4bbb0eec741e,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,27/08/2023 21:48,27/08/2023 21:50,27-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
c3e594b2-cfce-467a-8634-cc49c3e3de90,Inbound,Order Related,Delayed,,193024af-5476-4665-b6c1-1dc69c0edd88,08/12/2023 23:24,27/08/2023 09:11,27/08/2023 09:12,27-Aug-23,GUWAHATI,LifeStyle,769,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
5e772387-7a8d-4aea-a359-855ff4c3dbd7,Inbound,Order Related,Priority delivery,????? ???????????,524c9159-3eec-44b6-a96e-f3a518e09e86,25/08/2023 12:43,27/08/2023 12:21,27/08/2023 12:24,27-Aug-23,SIKAR,Home Appliences,14840,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
7bafec43-ac8c-4b24-af53-94b2e3cdfd0e,Inbound,Returns,Return request,no,,,27/08/2023 19:21,27/08/2023 19:44,27-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bab87e70-cbda-48a6-a806-4c9e950e4682,Email,Order Related,Delayed,,,,27/08/2023 12:40,27/08/2023 12:43,27-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
ae8a38f6-772e-4703-9d12-497f9b98a76c,Inbound,Order Related,Order status enquiry,bhai hamare bhaut badia admi hain please unka salary badao our unka thoda khayal rakho unka   hai   pata lag raha tha please unko thoda rest dijiye,,,27/08/2023 18:54,27/08/2023 18:55,27-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
695a8cba-7ab2-4a24-8828-a2d643399b2d,Inbound,Cancellation,Not Needed,,,,27/08/2023 12:17,27/08/2023 12:24,27-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
d0f62cf7-8b84-45d4-8061-f70426d152d4,Inbound,Returns,Return request,,,,27/08/2023 14:22,27/08/2023 14:24,27-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
e5cdc60d-dddb-4c69-a8ce-3c23582383b5,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:44,27/08/2023 14:47,27-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
2269f6fe-e7d8-4a5e-82d1-29701339bd94,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:48,27/08/2023 14:49,27-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
feb41df0-4dc8-4841-a492-a5a579b3fbbb,Inbound,Refund Related,Refund Enquiry,Please maintain to request a call back from Shopzilla customer care,,,27/08/2023 16:23,27/08/2023 16:24,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
0349f260-f81b-4b1a-a7c7-32e00926da4b,Inbound,Returns,Reverse Pickup Enquiry,product received is wrong,,,27/08/2023 16:06,27/08/2023 16:09,27-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
43e5b47e-c3fd-41bc-9aa5-81a299db31ed,Inbound,Order Related,Priority delivery,5,,,27/08/2023 17:16,27/08/2023 17:18,27-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
200103c4-e68a-4470-8aeb-464bd6367346,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,27/08/2023 17:13,27/08/2023 17:15,27-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
de5bd336-8b82-4fde-9d1c-a382e1567357,Inbound,Returns,Reverse Pickup Enquiry,Best,,,27/08/2023 18:01,27/08/2023 18:04,27-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
1621f213-e54f-4fde-a644-6b1950d8f5b3,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:42,27/08/2023 18:45,27-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
4f83589b-eb6d-40e5-a488-3945495d0dce,Inbound,Returns,Fraudulent User,,,,27/08/2023 18:39,27/08/2023 18:42,27-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e445f27c-c98e-4003-b2f4-e761bef9ea1e,Inbound,Order Related,Order status enquiry,,,,27/08/2023 22:06,27/08/2023 23:25,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
619a4e18-7215-42b7-b737-18d11ee2f3db,Inbound,Returns,Return request,,,,27/08/2023 21:57,27/08/2023 22:00,27-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
c36c0465-8945-4c7e-ade5-843fc05d741c,Inbound,Returns,Reverse Pickup Enquiry,Thank you sir ????,29d92af8-aa42-4468-8f44-38d7cf0e2e35,21/08/2023 21:43,27/08/2023 20:09,27/08/2023 20:10,27-Aug-23,VARANASI,Electronics,1099,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
d7b1640c-9b60-4dda-a287-19df0cf313ce,Inbound,Order Related,Order status enquiry,Thanks u for Shopzilla Sopoting,,,27/08/2023 09:15,27/08/2023 09:15,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
83f594e9-31e3-4820-a26b-ad6bbebb3b7e,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 06:14,27/08/2023 06:20,27-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
df179118-d14f-421f-9861-3e5a8acb7ce0,Outcall,Order Related,Priority delivery,,,,27/08/2023 09:24,27/08/2023 09:54,27-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
8b9f8e5d-8873-482a-b70e-28668ea08acc,Outcall,Order Related,Invoice request,,,,27/08/2023 12:36,27/08/2023 12:36,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
7771892d-b047-4abc-ada8-cdabae7d2963,Email,Returns,Reverse Pickup Enquiry,Pathetic service ,,,27/08/2023 14:03,27/08/2023 14:23,27-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
45d4d5d9-86b8-4b47-8aa0-ec337bf690bc,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 16:25,27/08/2023 16:27,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
c0612f60-35e1-489d-ace6-e4160fa24e61,Inbound,Order Related,Installation/demo,,,,27/08/2023 19:28,27/08/2023 19:30,27-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
de7d8478-35cd-4edc-8e0f-823ea98c9e42,Inbound,Product Queries,Product Specific Information,,,,26/08/2023 09:58,27/08/2023 11:55,27-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
1f756dd0-f056-4d6d-acf2-e17884037f9f,Inbound,Order Related,Priority delivery,Thank you   Sir,,,27/08/2023 07:47,27/08/2023 07:47,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9804fa87-6d72-49b8-ae88-3ded14922d0c,Inbound,Returns,Reverse Pickup Enquiry,Good,,,27/08/2023 08:22,27/08/2023 08:25,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
1cca2a09-f791-4a61-b69f-8347849c9952,Inbound,Returns,Damaged,,,,27/08/2023 08:31,27/08/2023 08:32,27-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
6858511b-4859-4d36-ad59-1e03a679ab92,Inbound,Returns,Reverse Pickup Enquiry,Previously from customer support complaint with wrong description so again complaint raised.....,,,27/08/2023 08:58,27/08/2023 09:41,27-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,4
e52c5ccc-0a59-4340-ba27-5206df5b4171,Inbound,Returns,Return request,,,,27/08/2023 09:40,27/08/2023 09:42,27-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
478685b2-897b-4b69-b58d-d5a1c066dcb6,Inbound,Returns,Reverse Pickup Enquiry,Please avoid to business with sellers who are not loyal to customer ,,,27/08/2023 11:49,27/08/2023 12:37,27-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,2
1314757c-1021-4883-8f1e-9684c85a1ad7,Outcall,Returns,Return request,Good,,,27/08/2023 12:58,27/08/2023 13:01,27-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
e8adda82-5c58-4977-a389-ecb50ec1e261,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:07,27/08/2023 17:14,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
df356978-8d24-49d5-88e1-a5972e7e92a6,Outcall,Payments related,Billing Related,,,,27/08/2023 13:28,27/08/2023 13:32,27-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
c1992f86-0b79-4bbd-ae28-6b756b4285fb,Inbound,Returns,Wrong,,,,27/08/2023 15:42,27/08/2023 16:05,27-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
f00ba9d4-0ad2-4145-9256-8b5a678f8581,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:22,27/08/2023 16:25,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3ba652d3-126d-4d7e-abf4-6eeccf7931e3,Outcall,Returns,Missing,,,,27/08/2023 16:38,27/08/2023 16:46,27-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
99d84a06-ffa5-41d5-8464-b5fe12719b99,Inbound,Returns,Reverse Pickup Enquiry,Good phone call,,,27/08/2023 17:25,27/08/2023 17:32,27-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
0e437f25-d4e5-4cbf-8b8a-0d469c8376e7,Inbound,Payments related,Payment related Queries,,,,27/08/2023 20:50,27/08/2023 20:52,27-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
16835997-7ddc-4062-a611-c1df8a16b3b3,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 21:24,27/08/2023 21:25,27-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
190e6759-f3a6-4dbe-91b2-4db888f4d6f3,Inbound,Returns,Wrong,,d2a12f19-7ad6-4c9d-892e-9c83a74c5829,08/01/2023 07:41,25/08/2023 18:51,27/08/2023 11:03,27-Aug-23,GORAKHPUR,LifeStyle,2759,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
e007d76a-c760-4618-969d-c29308fc3c84,Inbound,Cancellation,Not Needed,,930c2d03-72f1-43f2-b35c-f321b4094daa,19/08/2023 22:34,27/08/2023 11:35,27/08/2023 11:36,27-Aug-23,JAISALMER,Home Appliences,25790,,William Carey DVM,William Park,John Smith,61-90,Evening,5
f4bb4038-e937-4a2d-a9c4-89fc51c78111,Inbound,Returns,Wrong,?????? ?? ?? ??,,,26/08/2023 17:51,27/08/2023 09:34,27-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,1
34c8ebc3-4359-49e8-a6c5-86fe1310694f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:10,27/08/2023 18:10,27-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f364bd54-42b0-43d2-be8f-c9fe979eab2c,Inbound,Order Related,Order status enquiry,good ,,,27/08/2023 09:47,27/08/2023 09:47,27-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
3c152207-9dba-46a8-9c62-c6d15c1fb70f,Email,Product Queries,Product Specific Information,My products "cash on delivery" unavailable for my payment wallet..Why?.Can you Available for cash on delivery my payment wallet...,,,27/08/2023 00:45,27/08/2023 11:56,27-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
c4c9560d-2c28-4594-8fe5-792eca56d67a,Inbound,Returns,Return request,,,,27/08/2023 10:29,27/08/2023 11:06,27-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
1c063849-5c87-42bb-9154-75c01110f03f,Inbound,Returns,Service Centres Related,,,,27/08/2023 12:16,27/08/2023 17:19,27-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,1
dbb14592-a1ae-4abd-871e-80873f8727d9,Inbound,Order Related,Delayed,,,,27/08/2023 12:58,28/08/2023 00:23,28-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
15107189-75e7-4391-aab8-7a609beceaa6,Inbound,Shopzilla Related,Account updation,,,,27/08/2023 13:00,27/08/2023 13:01,27-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
75c1a71a-3aa6-4207-a95e-77bf6c72f3f2,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:42,27/08/2023 14:09,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9ff78053-febc-43e9-9c79-d0e55f43d90f,Inbound,Returns,Return request,,,,27/08/2023 13:41,27/08/2023 13:44,27-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
3189ef67-4a31-41c2-888d-c62f96674214,Email,Order Related,Installation/demo,Improve your call quality ,,,27/08/2023 18:36,27/08/2023 18:47,27-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
ae40dc22-2797-4443-ab65-80b113c4f5ab,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:16,27/08/2023 21:19,27-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
fd373f65-0def-435f-8941-fb41e45b1147,Inbound,Order Related,Installation/demo,,,,27/08/2023 21:30,27/08/2023 21:33,27-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,4
26e616d9-6bb9-4e17-8714-19e6168a9ec1,Inbound,Payments related,Billing Related,,,,27/08/2023 11:30,27/08/2023 19:08,27-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,2
02413e84-f2ee-4137-a1e4-fcb9fcd99efa,Email,Returns,Fraudulent User,,,,27/08/2023 13:15,27/08/2023 17:34,27-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
a03b240f-ca67-4e0f-8936-c72178d56779,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 04:03,27/08/2023 04:12,27-Aug-23,,,,,Janet Maxwell,Landon Tanaka,John Smith,>90,Split,5
39835958-dd3a-43ca-9a48-02562a004ec9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:37,27/08/2023 11:50,27-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
e0e155f2-f1be-4878-9e9d-d71134e99af7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:51,27/08/2023 13:53,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c1135a64-0848-4895-b274-8f134a406904,Outcall,Refund Related,Refund Related Issues,Good ,,,27/08/2023 14:00,27/08/2023 14:03,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
456f551d-ef0a-4cd0-83c9-2589850e67bd,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:34,27/08/2023 16:46,27-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
787bc4c8-1f7f-433b-b04d-3bfcd5b27f3b,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 16:50,27/08/2023 16:57,27-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8f432aa0-1ab8-47c2-8d3b-41ced833a6a7,Inbound,Shopzilla Related,Shopzila Premium Related,Super,,,27/08/2023 17:57,27/08/2023 17:58,27-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
97dab7cc-cca5-4b0e-9b60-afacdbba16d6,Inbound,Returns,Reverse Pickup Enquiry,,88eb9f1f-e8f3-493a-8c20-2df7f9055d32,08/03/2023 14:02,27/08/2023 12:20,27/08/2023 12:40,27-Aug-23,KOTA,LifeStyle,2849,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
137732c3-1770-4144-8e05-20adac3bda34,Inbound,Order Related,Priority delivery,,1fff7461-639c-4be3-846c-70e2ca0f8be5,23/08/2023 14:36,25/08/2023 14:12,27/08/2023 09:52,27-Aug-23,NALAGARH,LifeStyle,749,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
296540c8-e68d-4221-8e8d-d0a5d2afce04,Inbound,Returns,Return request,,,,27/08/2023 20:15,27/08/2023 20:17,27-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
4379138b-dbf9-4b23-8cb2-bfd1fbeb5581,Inbound,Returns,Return request,Thank u ??,,,27/08/2023 11:19,27/08/2023 11:21,27-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
cb1ea00b-1132-490f-a877-f2aa363e0cdc,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:46,27/08/2023 12:48,27-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
97dd9cc8-c412-4c3a-b9ba-218e9dbe3900,Inbound,Order Related,Order status enquiry,Please delivery the exchange size as soon as possible ??,,,27/08/2023 13:34,27/08/2023 13:36,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
65027494-1474-4cc2-ae05-7ef741472fd2,Outcall,Order Related,Order status enquiry,Very difficult to connect with customer support. Any how connection established but not a supportive attitude shown towards the problem unfortunately.,,,27/08/2023 14:12,27/08/2023 14:17,27-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
67aaaab6-5ec6-4b87-83cf-0e45f8144544,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 20:07,27/08/2023 20:20,27-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
e50c8b2b-8a2a-420f-9fa7-7838016aa305,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:11,27/08/2023 18:12,27-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
55992206-e935-404b-9029-5dbb1e74f7f6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:08,27/08/2023 18:08,27-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c507c530-ef45-4fb5-8eed-b1168b6919f6,Inbound,Returns,Reverse Pickup Enquiry,Customer service is really brilliant. I hope my problem will be resolved ,,,27/08/2023 18:13,27/08/2023 18:21,27-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
033570be-cbca-4b1e-a53e-e91414f591e6,Inbound,Returns,Reverse Pickup Enquiry,Very Good ??,,,27/08/2023 22:21,27/08/2023 22:22,27-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
e5f080f8-844f-4266-abbd-ae0e7f643a17,Inbound,Order Related,Delayed,The worst e   i have seen.. why this long 1 month had taken to resolve my issue and there is no concern team or back end team had reached me for this issue kindly look into this matter and all the customer care members are saying concern team will reach you and we raised your complaint,2466646f-ead8-474b-a6e8-c114438d84aa,07/11/2023 20:30,27/08/2023 12:16,27/08/2023 12:17,27-Aug-23,TIRUVANNAMALAI,Electronics,176,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
0c655bc2-6d4b-4f09-9b98-e066655cd5b7,Inbound,Returns,Reverse Pickup Enquiry,,efbfb79b-4bd0-42b8-a235-c337d4682813,20/08/2023 14:12,27/08/2023 19:45,27/08/2023 19:46,27-Aug-23,PANDHARPUR,LifeStyle,310,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
1b7b39c8-3cce-469f-9cae-b925f21af584,Email,Returns,Reverse Pickup Enquiry,,053ad29e-b900-4ab3-a20a-17f374515faa,14/08/2023 00:27,28/08/2023 00:20,28/08/2023 00:21,28-Aug-23,GHAZIABAD,Books & General merchandise,336,,Haley Carroll,William Park,John Smith,61-90,Evening,4
1dfd07a1-6284-457b-99d8-0fa48fdf08b0,Inbound,Refund Related,Refund Enquiry,,533d97f5-f47f-4689-a4a8-db84be47dcf4,,25/08/2023 19:11,27/08/2023 12:13,27-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,4
ba0399f9-0f5f-4d89-a044-b0e2227d9787,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:24,27/08/2023 07:25,27-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
43fe6108-68b9-4c75-9d6d-f94466c4753f,Outcall,Feedback,UnProfessional Behaviour,,,,27/08/2023 10:49,27/08/2023 10:53,27-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
74c417f9-4338-4902-818f-5b1b42536ae2,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 11:13,27/08/2023 11:21,27-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
7b2ed738-2a69-4780-ae27-3bda5280dafa,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 14:29,27/08/2023 14:31,27-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
01ade571-fc15-4adc-92e7-d7165c45a900,Inbound,Shopzilla Related,Shopzilla Rewards,,,,27/08/2023 14:28,27/08/2023 16:16,27-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
25427d68-47c5-419a-99da-9ea058e2fc6c,Outcall,Cancellation,Return cancellation,,,,27/08/2023 18:57,27/08/2023 19:03,27-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
83458642-e913-4274-ad88-f92271e7f0ee,Inbound,Returns,Return request,too good i m always happy for each ad every time thankuu for make life easy ,,,27/08/2023 19:47,28/08/2023 00:19,28-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
824c018b-c012-4021-a4b5-2d7926d6ebaa,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:06,27/08/2023 20:26,27-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
1f3f1d52-26d9-4918-9c4a-2f7b785f8935,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 22:34,27/08/2023 22:42,27-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
4a68176e-29ab-4677-b46e-aa61fc5da408,Inbound,Returns,Reverse Pickup Enquiry,Hood,b80119e6-2c06-467f-8788-f75407ad2893,08/12/2023 12:21,27/08/2023 08:50,27/08/2023 12:27,27-Aug-23,DHULIYAN,Affiliates,249,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
33c40aa5-7c11-437a-ab02-1c81dad689da,Inbound,Order Related,Delayed,,9e8e9ab7-1b6b-4f74-9b81-d13fb9be20ad,08/12/2023 22:14,27/08/2023 09:37,27/08/2023 11:33,27-Aug-23,BICHOLIM,Books & General merchandise,824,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
997f7d61-3c01-4926-8837-cf62051b6a70,Inbound,Returns,Missing,,a191313c-5dfd-4972-8e8c-f5aa666282f4,20/08/2023 06:49,26/08/2023 12:44,27/08/2023 12:33,27-Aug-23,ORAI,LifeStyle,134,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
021ba204-4f09-45c1-9bfb-6095170e7393,Inbound,Returns,Return request,The customer care executive is toooo good and supportive.....,,,27/08/2023 15:04,27/08/2023 15:08,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
0299612f-8023-4522-97f8-51556caec3f0,Inbound,Order Related,Installation/demo,Product installation date was 25th but unable to get the installation on time even not getting the assistance from Shopzilla. Never recommend for purchase high value product from Shopzilla,,,27/08/2023 10:30,27/08/2023 10:36,27-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,5
b75a0468-6fc3-4500-8449-cbd0561a4941,Inbound,Returns,Reverse Pickup Enquiry,Problem solving my my question ,,,27/08/2023 16:55,27/08/2023 17:00,27-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
9c63e3f8-d3b3-43e2-bdbc-35d44893a64c,Inbound,Returns,Wrong,Nice person ,,,27/08/2023 14:08,27/08/2023 14:13,27-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,4
a5d1595e-0a57-4667-8fb2-c08b367e53ce,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 14:20,27/08/2023 16:05,27-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
384106f0-8d2d-46ae-826d-3fe245b494ef,Inbound,Returns,Reverse Pickup Enquiry,I love this aap alot ,,,27/08/2023 19:46,27/08/2023 19:49,27-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
27983c6e-1dfa-40f1-8839-3b1f5b081e9f,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 22:15,27/08/2023 22:32,27-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
667d06fe-b684-4854-a145-4d5822ea2dd8,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 23:07,27/08/2023 23:12,27-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
d1816190-fa8d-46f6-9ef7-47b60c512ecd,Inbound,Order Related,Order status enquiry,,d55f11f6-89a3-432e-8d22-309f2b46a77d,18/08/2023 11:25,27/08/2023 09:18,27/08/2023 09:35,27-Aug-23,BHUBANESWAR,LifeStyle,1695,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
6150bb5f-d6b6-4125-9848-decbebc472fc,Inbound,Returns,Reverse Pickup Enquiry,The representative trying to avoid the issue I asked to transfer the call to higher authority But executive cut the call by saying I am trying to transfer call but it is not goingThis is not acceptable to handle customer like thiHigher authority needs to audit the call ,e3fa65e0-ec64-44c7-adca-59d7c95bfc4d,22/08/2023 01:48,27/08/2023 13:36,27/08/2023 13:36,27-Aug-23,LUCKNOW,Books & General merchandise,497,,Jeremy George,William Park,John Smith,31-60,Morning,1
56636ff0-1307-41a0-8862-e9e05a5fb9f1,Inbound,Returns,Reverse Pickup Enquiry,Customer support ,,,26/08/2023 07:07,27/08/2023 17:28,27-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
a1be7b7f-9b63-436b-a341-fa2cb4792192,Inbound,Order Related,Delayed,,,,26/08/2023 20:07,27/08/2023 12:19,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
237f38c4-9c85-47d7-b5bc-d5542ed6c916,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:06,27/08/2023 10:11,27-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2032f780-6567-43a8-a4a6-9f0c13bee15c,Inbound,Returns,Exchange / Replacement,No problem ,,,27/08/2023 14:38,27/08/2023 14:41,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0bb7d290-72c1-4912-8762-fb731a612130,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 14:48,27/08/2023 14:50,27-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d67910af-3b37-4327-bc47-23fc751640e5,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 14:59,27/08/2023 15:01,27-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
a0d9d185-0c27-44a2-a359-8e95a60ded8a,Outcall,Order Related,Order status enquiry,,,,27/08/2023 15:06,27/08/2023 16:33,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b9c99d35-6fd6-4e0c-9697-b1eebd5cd526,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:15,27/08/2023 16:21,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
851378fb-c17c-41a4-b37a-6bcbc56524d2,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 17:07,27/08/2023 17:10,27-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0dfe772f-5b03-4c65-9856-c1cc80d83384,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:31,27/08/2023 20:02,27-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
d9f249d1-7634-4e9c-a975-b8af4cf1d1aa,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 19:42,27/08/2023 19:45,27-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
6a930c27-fc43-4ef7-9760-ebd78685c162,Inbound,Returns,Reverse Pickup Enquiry,Very very good my issue close to one call,,,27/08/2023 20:26,27/08/2023 20:28,27-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
21c5508e-8b6a-49f1-acdf-05eeaae1e078,Outcall,Returns,Return request,Good ,,,27/08/2023 20:36,27/08/2023 20:54,27-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
5b5541bf-cc18-46a1-ab81-09bcff82e664,Inbound,Order Related,Order status enquiry,Good manners nd she treats me very beautifully ??????,,,27/08/2023 21:31,27/08/2023 21:32,27-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
a8a09fac-5fd5-4d28-a0bc-7d6df55454aa,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:41,27/08/2023 21:42,27-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
1e5de5b2-8cb2-492f-952b-860eeb9e2332,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:03,27/08/2023 20:07,27-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
292d6cc1-95ed-4b0c-8cd2-10f7c7fedefd,Inbound,Returns,Service Centres Related,,,,27/08/2023 12:29,27/08/2023 13:14,27-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
01bca402-4ce7-4b6b-a87a-e09ea70e6261,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:40,27/08/2023 12:45,27-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
13cdf828-dcac-4d0c-b8ae-a616d1ed4899,Outcall,Order Related,Order status enquiry,,,,27/08/2023 13:51,27/08/2023 13:53,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
2aa54d26-175c-46d3-879a-f12be798977d,Inbound,Returns,Return request,Thank you karan sir,,,27/08/2023 17:19,27/08/2023 17:21,27-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
58619ff1-08c6-43c0-b796-d12f1b01d88d,Inbound,Payments related,Online Payment Issues,Good service but my order lat dilevery ,,,27/08/2023 19:42,27/08/2023 19:55,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
4c0684ae-cbc4-4640-bcc9-25e1b889dc28,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 21:02,27/08/2023 22:31,27-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
dedb0a28-f7a4-4373-ad45-8ea907fd846c,Inbound,Returns,Fraudulent User,Good behaviour exuctive ,,,27/08/2023 21:39,27/08/2023 21:56,27-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
6e43da6b-e79f-44be-977d-7ceca0e0aeb4,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:14,27/08/2023 22:42,27-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ace455c9-f041-4498-89b8-9a94a218738b,Inbound,Returns,Reverse Pickup Enquiry,,d111721f-8563-4c4c-8cc0-b02220771354,08/11/2023 07:13,27/08/2023 11:04,27/08/2023 16:11,27-Aug-23,Singrauli,LifeStyle,736,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
eec7c6f1-d012-4a75-8caa-773f57d303a0,Inbound,Returns,Reverse Pickup Enquiry,,c3d819b9-2d61-48e3-87f9-c1e5fe31662a,23/08/2023 11:26,25/08/2023 17:59,27/08/2023 14:43,27-Aug-23,NEW DELHI,LifeStyle,339,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
7c4e69a0-d7f6-4308-ac79-ae571e0113bb,Inbound,Order Related,Unable to track,,,,27/08/2023 07:11,27/08/2023 07:12,27-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
3e42b080-4e62-40cc-91f4-7941dd06a032,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:23,27/08/2023 09:26,27-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
a8abfad2-25c8-4bc9-94f2-50d314d5668d,Outcall,Order Related,Order status enquiry,,,,27/08/2023 10:50,27/08/2023 10:52,27-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
10c9494e-7dae-4f3e-821b-b9561b1958b3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:16,27/08/2023 12:17,27-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
5fec9005-d66f-47ad-8581-0c0bdb3f94b3,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 14:14,27/08/2023 14:16,27-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
5dae3508-f61c-47b3-8321-e191f29e6701,Inbound,Order Related,Order status enquiry,,,,27/08/2023 15:57,27/08/2023 15:58,27-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
f9b562ec-efb7-4b1e-9fbf-80d08eccfb96,Inbound,Returns,Return request,Wishing you for your bright future ,,,27/08/2023 16:36,27/08/2023 16:51,27-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
dd0c10b4-50d9-4672-8230-a219ec2e867d,Inbound,Payments related,Payment related Queries,"You explained well, thank you.",,,27/08/2023 17:26,27/08/2023 17:27,27-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c27e5514-fd43-4fb3-93c0-fbf93d877ce7,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:34,27/08/2023 20:36,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
7168d7b5-71fb-42df-a44f-51401f494662,Inbound,Order Related,Order status enquiry,,792ffe61-6183-40e4-beec-a4d620ead75a,13/08/2023 19:33,27/08/2023 21:04,27/08/2023 21:19,27-Aug-23,ALIBAG,LifeStyle,494,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b64adcd8-9694-4ff7-b84c-a281e4a9c11e,Email,Returns,Reverse Pickup Enquiry,,8da304d4-e761-4ebd-ba43-88d8bea75640,24/08/2023 12:05,27/08/2023 10:31,27/08/2023 10:32,27-Aug-23,KOLKATA,Books & General merchandise,284,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
9740a816-aab7-4ba0-b309-6d7df64ad24b,Inbound,Returns,Fraudulent User,,30cb0759-e119-4696-a7e8-5b21504ee4a0,17/08/2023 23:24,26/08/2023 23:12,27/08/2023 16:20,27-Aug-23,ALIGARH,Books & General merchandise,599,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e09c9bd6-6178-4216-99bb-bc72d54b6484,Inbound,Cancellation,Not Needed,,,,27/08/2023 12:06,27/08/2023 12:45,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
c271bf69-6d6a-49b1-9d55-2e8355c8cb84,Outcall,Payments related,Payment related Queries,,,,26/08/2023 21:52,27/08/2023 07:47,27-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
07f92a55-395a-41fc-8f2a-c234052c4727,Outcall,Returns,Return request,,,,27/08/2023 14:35,27/08/2023 14:46,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
c1fb5a1e-80ee-4999-a46e-41b3742e4d33,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:26,27/08/2023 11:29,27-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,4
50c233b8-e54d-40fb-ac36-de3ea4b0c2de,Inbound,Order Related,Installation/demo,,,,27/08/2023 12:53,27/08/2023 12:55,27-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
f8c00797-cb8d-4377-8d7a-2783d2beba11,Inbound,Order Related,Installation/demo,,,,27/08/2023 15:15,27/08/2023 15:20,27-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
41ab6a0d-ccd9-459b-8f90-f01ba19d334f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:04,27/08/2023 16:09,27-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
60e5a2cc-427b-48cb-8eea-6d5a39bd6652,Inbound,Order Related,Order status enquiry,"Such sellers should be penalised for delivering wrong products...I ordered for 1000ml water botlles, but received 750ml water bottles.",,,27/08/2023 16:39,27/08/2023 20:14,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9e4c99d5-aada-4443-b239-a841382a92d2,Outcall,Refund Related,Refund Related Issues,,,,27/08/2023 19:13,27/08/2023 19:28,27-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
a32bfae1-9d32-44a5-84a1-7babd5ccd626,Inbound,Offers & Cashback,Other Cashback,Very good ,,,27/08/2023 19:01,27/08/2023 19:10,27-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
22a54d5f-3268-43be-8290-f6518d350182,Inbound,Order Related,Order status enquiry,Good executive ??His behavior is too good,,,27/08/2023 20:22,27/08/2023 20:25,27-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
741a7025-9a51-4425-aa6f-336339620c2e,Inbound,Returns,Reverse Pickup Enquiry,Customer ko    time   ak product   wo baar baar customer care mai call  a rhe or kuch smadhan no hai bus aswasan se   nahi chalta hai kam   ,ee61b756-b53b-4a8b-8ce0-56750758b1bd,08/05/2023 12:14,26/08/2023 21:44,27/08/2023 18:10,27-Aug-23,GHAZIABAD,LifeStyle,6099,,Amanda Hughes,Mia Patel,Emily Chen,61-90,Evening,1
34aef4a1-e9cc-47f4-9f1c-7d5d67df7cb1,Outcall,Returns,Reverse Pickup Enquiry,,391323b1-7faf-42cb-bbc4-c75fb302f655,18/08/2023 19:51,27/08/2023 16:52,27/08/2023 20:04,27-Aug-23,TIKAMGARH,Home Appliences,11990,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
e2ff5209-ecad-4328-8ee4-5f60cfb08531,Inbound,Order Related,Delayed,,,,27/08/2023 12:09,27/08/2023 12:11,27-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
092735ee-09cb-4877-b8fd-241787740146,Inbound,Returns,Return request,,,,26/08/2023 21:03,27/08/2023 08:49,27-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
138e4b76-6af0-44f0-8003-50a29d9fb0f2,Inbound,Cancellation,Not Needed,,,,27/08/2023 21:24,27/08/2023 21:26,27-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
a56e6522-ebb5-4191-8f14-8abaa107d37b,Inbound,Order Related,Installation/demo,,,,27/08/2023 12:51,27/08/2023 21:12,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
abcf97f2-392f-431d-8cee-f24680095686,Inbound,Order Related,Order status enquiry,?? ??????? ????? ?? ???? ????? ?? ???? ??? ???? ?? ????? ???? ?? ????? ??,,,27/08/2023 16:45,27/08/2023 16:45,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
7c1ef819-9898-4987-ac8b-92cec60fd287,Inbound,Cancellation,Not Needed,,,,27/08/2023 19:09,27/08/2023 19:26,27-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
4a03ebbc-a957-424b-8551-b338cdfc40a0,Inbound,Returns,Return request,Good service ,,,27/08/2023 21:55,27/08/2023 22:08,27-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f14a796f-fca0-4594-931b-f2e670d3b50f,Inbound,Returns,Return request,Thank you mam ,d18862c5-6ed7-440b-ac7f-7e1cbea540eb,08/07/2023 10:31,27/08/2023 19:26,27/08/2023 19:28,27-Aug-23,Birbhum,Electronics,899,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
42d3a863-70ee-4e1f-ae38-067ee2c832c8,Inbound,Order Related,Priority delivery,,be65fee5-5b7b-488c-8430-91f722126c07,23/08/2023 14:17,26/08/2023 11:16,27/08/2023 10:13,27-Aug-23,GURGAON,LifeStyle,1949,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
806da098-b63d-4431-b3bb-bfcbd4629b96,Inbound,Returns,Fraudulent User,"Its a big hassle in returning products,just coz sometimes products are never same as shown in picture.",b028d3d4-4e4a-4dcd-8359-348e6df8e38a,19/08/2023 11:28,27/08/2023 12:40,27/08/2023 12:42,27-Aug-23,VALSAD,Books & General merchandise,637,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
59e8f212-cc6f-4241-9dc4-6ec3ba3e576d,Inbound,Returns,Reverse Pickup Enquiry,Duplicate product dont send,,,27/08/2023 06:10,27/08/2023 07:18,27-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7793c3a9-0f99-430e-aabf-40cba5ad3907,Inbound,Feedback,UnProfessional Behaviour,Very good,,,26/08/2023 18:56,27/08/2023 09:22,27-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5eb7de79-f6f5-42c4-9aa9-3160d6e4cdf6,Inbound,Order Related,Delayed,,,,27/08/2023 10:25,27/08/2023 10:28,27-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
111474cf-54f2-4299-bd7d-18cfd5c9c248,Outcall,Order Related,Order status enquiry,,,,27/08/2023 11:36,27/08/2023 11:37,27-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ac3adc77-72be-4f40-90cd-839e62fd3c88,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:48,27/08/2023 12:50,27-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8f712ac6-6fb2-40b1-818a-6d88935ce24a,Inbound,App/website,Issues with Shopzilla App,,,,27/08/2023 13:01,27/08/2023 13:02,27-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
edf9516d-c6fd-476f-90ed-1fb56dff5537,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:24,27/08/2023 13:32,27-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
2570816d-4905-4d7d-8734-711ac3820b48,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 13:56,27/08/2023 13:57,27-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
1dec5c3a-8cdd-4d77-90a9-51d1b1c9c525,Inbound,Returns,Wrong,,,,27/08/2023 18:20,27/08/2023 18:27,27-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
79d1c372-b69e-4d12-bf4e-19eaa71084bb,Inbound,Product Queries,Product Specific Information,5,,,27/08/2023 19:02,27/08/2023 19:16,27-Aug-23,,,,,Theresa Russell,Nathan Patel,Michael Lee,>90,Afternoon,5
90e056cc-d1cf-444e-a52f-9e97973285b1,Inbound,Order Related,Seller Cancelled Order,Nice work ??,,,27/08/2023 20:08,27/08/2023 20:10,27-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
094d56f8-7c15-4763-b350-9db2760ddd36,Inbound,Returns,Reverse Pickup Enquiry,,d089ef84-9a29-4245-930a-32f87f52a836,08/01/2023 17:11,27/08/2023 17:07,27/08/2023 17:07,27-Aug-23,HYDERABAD,Books & General merchandise,478,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
79e28d21-542b-45ae-8b6c-03c31ba0998a,Inbound,Order Related,Order status enquiry,,5316ccd3-b2ff-4770-9ac4-98eda4806d5d,22/08/2023 20:44,27/08/2023 09:24,27/08/2023 09:29,27-Aug-23,ZIRAKPUR,LifeStyle,459,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
88e6e2a5-9fa5-4959-8b01-da09645ca005,Outcall,Order Related,Order status enquiry,,,,27/08/2023 12:35,27/08/2023 12:36,27-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
b84e22a1-dcee-4891-b4b1-d8540a6ae187,Inbound,Payments related,Online Payment Issues,,,,26/08/2023 19:21,27/08/2023 15:49,27-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
42f57d3d-1e4e-4b4a-b6b5-d6d4d8036809,Inbound,Order Related,Delayed,??,,,27/08/2023 12:35,27/08/2023 12:37,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
99e87369-c657-4bc0-92b0-dba6f4910af0,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,26/08/2023 22:04,27/08/2023 17:18,27-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
3f94f5b0-fae6-4c6c-8bf4-bb120543861d,Inbound,Order Related,Installation/demo,,,,27/08/2023 09:06,27/08/2023 09:08,27-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
debc787e-66fd-452e-938c-db8c3a87ff7b,Outcall,Returns,Fraudulent User,,,,27/08/2023 10:15,27/08/2023 10:45,27-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
2469336d-6002-4638-95bf-d844bbff8862,Outcall,Order Related,Priority delivery,,,,27/08/2023 14:12,27/08/2023 14:25,27-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ad51284f-22c8-4956-a3b0-32e6a86d5591,Inbound,Returns,Return request,,,,27/08/2023 16:44,27/08/2023 16:50,27-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
91c25791-867f-4d50-813c-71ae681b81f9,Inbound,Shopzilla Related,Account updation,,,,27/08/2023 20:04,27/08/2023 22:06,27-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
22eee05f-61a9-4dda-aabf-d9314406ee86,Inbound,Returns,Reverse Pickup Enquiry,Good person ,,,27/08/2023 20:15,27/08/2023 20:20,27-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
b3524b4c-2eea-4f0a-8797-7ea3e578a083,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 20:18,27/08/2023 20:30,27-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
50f23ba8-4f1d-47a3-9515-8c32441aabc1,Inbound,Returns,Reverse Pickup Enquiry,Tx for coustomer care executive ,,,27/08/2023 21:28,27/08/2023 21:31,27-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
03295723-2c8f-4e4b-b80f-946ffd25b43b,Inbound,Refund Related,Refund Enquiry,,0242c524-f600-46ae-b53c-9ec86e9d9bb9,21/08/2023 03:46,27/08/2023 12:27,27/08/2023 12:30,27-Aug-23,HYDERABAD,Books & General merchandise,399,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
cd5a9aec-4cde-439a-81ca-ca0a3e2f65be,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 07:24,27/08/2023 07:26,27-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
8976f980-8250-4507-b265-97953d48cbb4,Inbound,Order Related,Delayed,,,,27/08/2023 10:44,27/08/2023 10:46,27-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
988f370b-c5f2-47df-b6cd-4db1ff578ecd,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 10:55,27/08/2023 10:57,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
3d130749-a99e-4a44-b7cc-aa05b2c6b06c,Inbound,Returns,Reverse Pickup Enquiry,My issue is resolved ,,,27/08/2023 11:33,27/08/2023 11:44,27-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
7bf9a66d-0d84-4cd2-a531-26f8262c5078,Inbound,Shopzilla Related,Signup Issues,Provide more option to the person to resolve the problemsThank you,,,27/08/2023 12:07,27/08/2023 12:33,27-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
0647fcbe-69f6-4288-856d-dff0fa39200f,Inbound,Order Related,Order status enquiry,Bhai ka nature badiya,,,27/08/2023 21:28,27/08/2023 21:29,27-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
a4718d22-aacc-4822-aed2-1665d32250b7,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:44,27/08/2023 18:48,27-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
5853545f-231b-410d-9c1e-1e283a7f26ca,Inbound,Order Related,Order status enquiry,,0001b574-d0fb-4e9e-a261-0030fee22f85,18/08/2023 13:27,27/08/2023 16:33,27/08/2023 16:34,27-Aug-23,PURNIA,Mobile,7299,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
fa14a78a-e37d-445b-a4f8-1896e9c02ef6,Outcall,Returns,Return request,okay nice,eff592b5-fe8a-4e3f-9cb2-c15f2d007a47,19/08/2023 00:38,27/08/2023 12:36,27/08/2023 17:19,27-Aug-23,JAIPUR,Electronics,899,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
de41d2b0-fd64-4eee-9c79-95c53921ea51,Inbound,Returns,Reverse Pickup Enquiry,No thanks ,070d02fc-a8ae-4efa-8b90-f95f8e3fa6da,24/08/2023 23:50,27/08/2023 21:50,27/08/2023 21:52,27-Aug-23,CHAPRA,Books & General merchandise,351,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
5ebcc57b-3516-4c9f-a499-1793b9acb4bb,Inbound,Returns,Reverse Pickup Enquiry,,b9f589bc-63f5-4dba-bc1e-6767064cfeb9,19/08/2023 13:50,27/08/2023 11:54,27/08/2023 11:54,27-Aug-23,SURAT,LifeStyle,489,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
041f3af1-22d7-461a-8cf3-76a1bf1b6c49,Inbound,Order Related,Delayed,,,,27/08/2023 09:31,27/08/2023 09:34,27-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
5fdb27b6-5c1d-43c7-b9ce-6bf1c308281c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:52,27/08/2023 14:32,27-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
c4e6b9a5-b5e9-4a82-97d6-eeae3cff8b49,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:51,27/08/2023 09:52,27-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
916f0133-92b5-4427-b4c1-609966985a9a,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 10:46,27/08/2023 10:51,27-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
026c1a64-7a60-4052-b7ce-dc044ccd7573,Inbound,Returns,Fraudulent User,,,,27/08/2023 15:45,27/08/2023 15:45,27-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
0ba97901-97fd-409f-af0c-970b3a9b5ec7,Inbound,Returns,Fraudulent User,,,,27/08/2023 16:41,27/08/2023 16:48,27-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b843fe70-c9a9-45f4-8982-865ed533cc72,Inbound,Returns,Return request,,,,27/08/2023 18:11,27/08/2023 18:13,27-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b07709a4-4387-4f40-b5e2-f0b687679558,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:10,27/08/2023 18:13,27-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
34de9115-2c68-43b2-8638-d3183410c7fa,Inbound,Refund Related,Refund Enquiry,My query didn't get registered by the customer executive neither did my complaint get lodged.,,,27/08/2023 20:08,27/08/2023 20:09,27-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d69cf65b-1dc2-49a3-90c4-e6e5b78c824d,Outcall,Returns,Wrong,,,,27/08/2023 20:15,27/08/2023 21:17,27-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
a3c33d1a-1ae4-441b-8964-56017bf527a5,Inbound,Returns,Reverse Pickup Enquiry,,14a820a1-19a5-48ca-bd22-c5ec0cb4f953,08/06/2023 10:07,27/08/2023 18:50,27/08/2023 18:55,27-Aug-23,BELTHANGADY,LifeStyle,599,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
44e2274b-a6d6-49a2-a313-2cfd772d3332,Inbound,Returns,Missing,Ok,,,27/08/2023 10:09,27/08/2023 10:09,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
3a7e1803-8ba1-4777-9eb3-db6f43f92a3c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:16,27/08/2023 14:49,27-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
3696bc0c-f2e9-4683-aade-07497d368d84,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 13:09,27/08/2023 13:43,27-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
4fe5bf12-c09a-4abb-ad8c-483e4ff3e1e3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:27,27/08/2023 18:30,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
2f64f585-4293-4496-972d-68e85c1fbe79,Inbound,Returns,Return request,I am happy with customer support ,0145ef7d-4b54-4b56-9904-bbc148f71954,22/08/2023 15:56,27/08/2023 15:22,27/08/2023 15:25,27-Aug-23,BAREILLY,Electronics,999,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
42267204-4f8f-4286-bc00-2b9d5e3a9da5,Inbound,Order Related,Delayed,,,,27/08/2023 12:55,27/08/2023 12:57,27-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,4
d7de2f66-e6bb-4a79-afe9-f64f8fab03b7,Inbound,Returns,Return request,,,,27/08/2023 12:33,27/08/2023 12:37,27-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
29b36477-dbbe-439a-aef0-02eaeee02136,Inbound,Order Related,Installation/demo,,,,27/08/2023 11:37,27/08/2023 11:43,27-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
9c6742e7-be42-47ab-8850-1a1cef19f4ea,Inbound,Returns,Return request,,,,27/08/2023 13:37,27/08/2023 13:40,27-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4a44b6e0-fd7e-4be3-bc5e-f39eed536b5c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:11,27/08/2023 16:15,27-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
8efffa2e-9872-4397-932d-b26f8fb4811f,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 18:00,27/08/2023 18:17,27-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
3065e717-5833-4ed0-a5f1-6b44ce9e946e,Inbound,Cancellation,Not Needed,,,,27/08/2023 18:02,27/08/2023 18:04,27-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
aaa9afbd-48bd-464f-9721-a9c3f93497aa,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,,,27/08/2023 19:12,27/08/2023 19:20,27-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
5250e4fe-ebbb-40b8-87ed-d4755a2970bc,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 19:37,27/08/2023 19:39,27-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,4
27b698a4-437f-4dd3-99cb-0b7964ed0b21,Inbound,Returns,Wrong,Good ????,14f8cdbd-7d53-467d-89e4-d8786b5462bd,13/08/2023 19:27,27/08/2023 09:19,27/08/2023 09:19,27-Aug-23,SWAIMADHOPUR,Electronics,1499,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
898a542a-3cd7-46cc-a980-b59ff0b2c099,Inbound,Cancellation,Not Needed,,b328a6ee-9980-484d-b42c-90a5132dee78,21/08/2023 08:44,26/08/2023 09:28,27/08/2023 20:53,27-Aug-23,PUNE,Books & General merchandise,549,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,1
8081ed18-b508-49dd-a0b1-648bd4bb326b,Inbound,Returns,Fraudulent User,,39d2b0ca-74c6-4b1f-9c8f-f2d1dadf25f4,17/07/2023 19:43,27/08/2023 19:12,27/08/2023 19:15,27-Aug-23,RAIPUR,LifeStyle,1139,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
684af798-6942-4025-8b59-1d942f5378ce,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:30,27/08/2023 11:31,27-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
ac8d5fc8-f515-43f3-a2e0-61c7c6f31a54,Outcall,Payments related,Payment related Queries,Good,,,27/08/2023 08:53,27/08/2023 08:56,27-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
4eacd8fa-1b58-4713-99eb-e03c30c7a6b2,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:49,27/08/2023 11:36,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
846bdd1f-210c-4d58-89f4-0aa469bc02ad,Inbound,Order Related,Invoice request,,,,27/08/2023 10:46,27/08/2023 10:52,27-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
74672f32-5e96-4c77-b589-613ccbbad9c6,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 11:21,27/08/2023 11:37,27-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
ba0a3cd7-97a2-4dd9-b0d4-c468ba5a6056,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:17,27/08/2023 18:58,27-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
97a84ac9-ca34-4434-9385-1bd4e7925f52,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 12:03,27/08/2023 12:04,27-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
d28188f8-8076-4872-965a-332287b057b5,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 12:44,27/08/2023 12:58,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
55d550b6-d9ca-41d4-8e07-837be6dc9e04,Inbound,Returns,Missing,,,,27/08/2023 18:26,27/08/2023 18:31,27-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9879777f-5109-4e65-ad41-eb2138b29845,Inbound,Payments related,Payment related Queries,,,,27/08/2023 14:36,27/08/2023 14:41,27-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
365e0dee-1773-4a20-bb7a-4fa9dc4aec88,Inbound,Order Related,Delayed,,,,27/08/2023 20:47,27/08/2023 20:51,27-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,4
a0e679b2-8db7-446a-8970-5e691bef9a70,Outcall,Refund Related,Refund Enquiry,,625a7551-56f1-427e-8463-9c9bc1da3a22,,27/08/2023 10:28,27/08/2023 10:29,27-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
43ddeb22-55fb-4068-a4c6-767960854775,Inbound,Order Related,Delayed,,3be1fb7f-c548-4ce4-b0fd-64462e949751,08/07/2023 22:42,27/08/2023 09:10,27/08/2023 09:16,27-Aug-23,SUNDARGARH,Electronics,1299,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
a62a2586-7268-4c2e-a5dd-e54d9a91f3e7,Inbound,Returns,Reverse Pickup Enquiry,Improve the qualities of products ,344260e3-6ec2-49f5-ba12-4a73a856999c,14/08/2023 08:25,27/08/2023 19:09,27/08/2023 19:11,27-Aug-23,AMBIKAPUR,Books & General merchandise,269,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
78f6d32f-9697-4f81-a819-1ae7a043a2ae,Inbound,Order Related,Delayed,"Please addthis  delivery adress, -",,,27/08/2023 15:44,27/08/2023 17:49,27-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
b142c0cf-b4ef-4b66-b6c5-851afcc8ef5e,Outcall,Returns,Reverse Pickup Enquiry,Noise wotch still not solve 9 date 27 date still not solve.dely dly date no give my riplesment not my rifund. So all Shopzilla frod for me ,,,27/08/2023 00:42,27/08/2023 03:12,27-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
8ae3d4cc-7655-4f46-9f28-5279133d7c85,Outcall,Order Related,Order status enquiry,,,,27/08/2023 09:10,27/08/2023 09:13,27-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,4
9c20be03-8c20-4b1b-a0f5-5e1baa437a88,Inbound,Order Related,Order Verification,,,,27/08/2023 10:08,27/08/2023 10:13,27-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fe8dd617-b522-4791-983e-f85428442e40,Inbound,Order Related,Order status enquiry,,,,27/08/2023 13:27,27/08/2023 13:34,27-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
634486e1-a416-42c7-8a01-5d80499d261c,Inbound,Returns,Return request,Understandable ,,,27/08/2023 14:34,27/08/2023 14:37,27-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
b1d01d4d-7dcd-4ad3-9e91-078fd4f0f6cb,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 14:28,27/08/2023 14:39,27-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
be4d9c8a-9767-4d50-9e7f-5da9b7d775df,Outcall,Order Related,Order status enquiry,,,,27/08/2023 16:54,27/08/2023 20:29,27-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
9bd8fa43-303c-488a-814c-31d142c00fac,Inbound,Returns,Return request,,,,27/08/2023 17:48,27/08/2023 17:51,27-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
f804945f-52fe-43e0-b5f6-878ff44a376d,Inbound,Returns,Reverse Pickup Enquiry,????????,,,27/08/2023 20:00,27/08/2023 20:02,27-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
1762da85-015e-41b5-aa1b-c6ee4b7dca34,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:20,27/08/2023 20:21,27-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
885b07fe-f1de-4705-9a8c-7cda30a91bb0,Inbound,Returns,Reverse Pickup Enquiry,Good talking for me,,,27/08/2023 21:40,27/08/2023 21:41,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
220b73e3-2a7f-4c1d-aaee-a97103f2e99c,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 21:45,27/08/2023 21:48,27-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,3
59a24e14-6dfa-4ce7-8713-cfc906d369ab,Inbound,Order Related,Delayed,,c63089d8-2d5f-4d0e-b977-dfb6dcbfff82,08/12/2023 05:15,27/08/2023 08:39,27/08/2023 08:56,27-Aug-23,BASTI,Furniture,3701,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
356d9edb-26cf-48d6-947f-55af2f2a95ba,Inbound,Order Related,Order status enquiry,,27d11364-8501-45c1-a1ad-772dfc2e6bc3,23/08/2023 14:36,27/08/2023 14:41,27/08/2023 14:42,27-Aug-23,KANPUR,Electronics,854,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
9accb05e-0dcf-49c0-a98b-1bc0f0c90983,Inbound,Order Related,Delayed,,e01d36f3-fb3f-473d-91d4-2b88a56190e8,22/08/2023 12:09,27/08/2023 19:56,27/08/2023 20:03,27-Aug-23,MEERUT,,193,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
da67c0e0-7070-4968-8699-02df19e6b74e,Inbound,Returns,Reverse Pickup Enquiry,,29d8f2de-d6ee-449c-9458-a48b7b48b876,08/10/2023 19:01,25/08/2023 15:57,27/08/2023 13:33,27-Aug-23,KOLKATTA,Electronics,999,,Logan Barnett,William Park,John Smith,31-60,Morning,1
98b4d9c9-67ad-4cff-a623-c520fb7339f9,Inbound,Returns,Return request,,,,27/08/2023 15:48,27/08/2023 15:52,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
aec673e8-9a0c-4f26-bd15-bf7d5d712228,Inbound,Returns,Return request,,,,26/08/2023 17:33,27/08/2023 16:45,27-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,5
1c9bac93-bcf6-4b04-9a45-8963b8b370c0,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 08:41,27/08/2023 08:42,27-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cb1a8d28-6a48-414e-82c5-0780566fe4c6,Inbound,Order Related,Installation/demo,Good ,,,27/08/2023 09:24,27/08/2023 09:32,27-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
38d6adb9-a96b-44e2-a1e8-a99114023e08,Inbound,Order Related,Order status enquiry,,,,27/08/2023 10:37,27/08/2023 10:38,27-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
d40f6bcc-994d-43f3-bb5c-7a637a3610a2,Inbound,Order Related,Delayed,,,,27/08/2023 11:45,27/08/2023 11:56,27-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
c9c98290-dc4b-4353-95a0-9635f914e37f,Inbound,Returns,Return request,Good response by customer support executive ,,,27/08/2023 13:03,27/08/2023 13:06,27-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
1be55af8-487d-45b5-bf9f-704087fcade1,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:50,27/08/2023 15:33,27-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
8718cbf4-1c3f-4984-9859-b5efa34c866e,Inbound,Order Related,Order status enquiry,,,,27/08/2023 18:22,27/08/2023 18:30,27-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
c5ebeb19-94a0-45cd-927f-9c0952f5cd7d,Email,Returns,Fraudulent User,,,,27/08/2023 18:33,27/08/2023 18:36,27-Aug-23,,,,,Tina Garza,Noah Patel,Michael Lee,>90,Morning,5
0fd39114-d9df-4b6a-a3fe-c91aa7f746b0,Inbound,Payments related,Payment related Queries,,,,27/08/2023 19:44,27/08/2023 19:47,27-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
97b9da33-fd0b-4f54-b711-47e179178097,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:20,27/08/2023 21:57,27-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
93cae4b3-f480-47b7-96ff-34317d4990a1,Inbound,Returns,Wrong,Nice guy,,,27/08/2023 22:27,27/08/2023 22:29,27-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
2fc50d39-ffba-4f39-be66-1b8510233b0a,Inbound,Returns,Reverse Pickup Enquiry,,40dcc59b-690c-438a-9ab8-4c4b8fa43f04,29/07/2023 17:44,27/08/2023 07:28,27/08/2023 07:29,27-Aug-23,BARABANKI,Electronics,999,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
42a607f5-4021-4ad7-9834-f2a9583ca230,Inbound,Feedback,UnProfessional Behaviour,I tried from 17 days for my refund but still I don't get it inspite of many call to your executives.,6a2998a5-861c-49b3-8d0b-ee65be16d8ae,08/04/2023 13:06,27/08/2023 20:41,27/08/2023 21:47,27-Aug-23,BATHINDA,Books & General merchandise,1049,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
9d8d70bc-b7b7-41f0-8885-5e445ff76e20,Inbound,Returns,Technician Visit,,c20af1e9-00c1-4543-b156-44865575e60a,08/01/2023 21:34,27/08/2023 18:30,27/08/2023 18:31,27-Aug-23,HYDERABAD,Furniture,5050,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
eb1aa652-d3c3-44d4-bd13-12983dd09e2b,Inbound,Returns,Reverse Pickup Enquiry,,029eb1ec-dddf-4d1d-a99d-0ef878a1ca62,27/07/2023 09:54,27/08/2023 21:24,27/08/2023 21:32,27-Aug-23,VADODARA,Home,1699,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
3c4ed9df-82d7-4fe6-9e6f-3b73d3b065ba,Inbound,Returns,Fraudulent User,,,,27/08/2023 00:05,27/08/2023 06:03,27-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
1c1f7b93-ff67-49af-bb46-ffa69c0aaaad,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 00:08,27/08/2023 09:24,27-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
cba26ca4-8ccd-4616-8f02-7fba8f24db88,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:50,27/08/2023 11:52,27-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
2111f2e3-a6af-40b2-905a-ef9b50f3ffad,Inbound,Order Related,Delayed,,,,27/08/2023 13:04,27/08/2023 13:36,27-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
4f4017a0-55a4-4e78-b601-922d0f972912,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:58,27/08/2023 14:59,27-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
41ea4ea6-e632-4092-b5ca-f5c85682d53e,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 15:22,27/08/2023 15:26,27-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,4
7941a986-597d-4127-93c2-50f163416d26,Inbound,Order Related,Customer Requested Modifications,Please ensure that Shopzilla delivery partner make sure that the no.given by delivery agent should be get connected easily.,,,27/08/2023 16:10,27/08/2023 16:13,27-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
22787c4f-1c53-4ffc-9768-4f5b4fc7760d,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 16:43,27/08/2023 18:40,27-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
d0b3a506-19c5-4999-a1c1-479cebb5fcae,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:08,27/08/2023 19:10,27-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
b0b5da19-8acd-44b1-9079-b78842bc7473,Inbound,Returns,Fraudulent User,,,,27/08/2023 20:31,27/08/2023 20:33,27-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a44411e8-8fc3-462e-942a-9b68ebffd5fe,Inbound,Order Related,Installation/demo,,,,27/08/2023 19:55,27/08/2023 22:05,27-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
828ef45f-6cd7-4bda-8895-9bc3e7784770,Inbound,Shopzilla Related,Shopzila Premium Related,Make your offer more transparent so that one can get them easily and claim them.,,,27/08/2023 22:09,27/08/2023 22:30,27-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
101eab7c-45c8-4308-b951-3a9dcb66dc75,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:44,27/08/2023 22:45,27-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0180debb-61ff-46ec-9920-c0c91ba23313,Outcall,Returns,Return request,Good,,,27/08/2023 22:44,27/08/2023 22:45,27-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
cbfd823b-be7d-4683-bdbd-9be72f618893,Inbound,Returns,Reverse Pickup Enquiry,,06d98f33-d347-437f-a48b-60224dd3b6ac,08/01/2023 13:08,27/08/2023 14:11,27/08/2023 14:13,27-Aug-23,PATNA,LifeStyle,624,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
08057952-ca4b-438a-9cd6-8ce762984b99,Inbound,Order Related,Order status enquiry,,3456c491-1fbb-4eec-8857-6a42e1b52a8b,22/08/2023 12:07,27/08/2023 19:35,27/08/2023 19:35,27-Aug-23,RAMPUR,Mobile,12999,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
1f5c6cbc-b7d1-46e0-80a0-bdbf830fccfa,Inbound,Order Related,Delayed,Nice ,6439b48b-ad0f-41ca-a1a8-a881c74cac4a,24/08/2023 12:56,27/08/2023 10:06,27/08/2023 10:11,27-Aug-23,NEW DELHI,Electronics,1299,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
694ea869-d53a-4cba-b8a5-e69f8671d4c6,Inbound,Order Related,Delayed,,,,27/08/2023 07:15,27/08/2023 07:20,27-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
53f9ecc8-5c33-4b01-b4aa-fbeda1a64798,Inbound,Order Related,Delayed,,,,27/08/2023 14:01,27/08/2023 14:02,27-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0baf430b-6e32-49df-821e-f3f40d83bf08,Inbound,Order Related,Delayed,,,,27/08/2023 18:20,27/08/2023 18:21,27-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
adb9f388-a7a4-45da-bb19-cce5d3956d97,Inbound,Order Related,Invoice request,,,,27/08/2023 08:48,27/08/2023 08:57,27-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
801ecf72-cbea-4395-9a31-7766b68456cb,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 15:35,27/08/2023 15:38,27-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
4ec0bd12-09bc-4376-b088-468a1d1a3b4a,Outcall,Returns,Return request,Wery good ,,,27/08/2023 16:59,27/08/2023 17:07,27-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
8fd6fae0-9999-4644-888d-711f111bcdba,Inbound,Order Related,Invoice request,,,,27/08/2023 18:18,27/08/2023 18:21,27-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
2db519f8-f493-427f-93cc-833361a573d2,Inbound,Order Related,Priority delivery,Hope she escalates the issue as promised. ,,,27/08/2023 20:07,27/08/2023 21:02,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
23184803-1be8-459d-9819-245622a79f7d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:10,27/08/2023 21:31,27-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ab9597ea-ef36-4635-9ffa-78b2e6687383,Inbound,Order Related,Seller Cancelled Order,Product delivery is not fair,,,27/08/2023 21:48,27/08/2023 21:57,27-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
0f1e4dd0-48f0-4bb2-b717-233ff07e287d,Inbound,Returns,Reverse Pickup Enquiry,,a7962136-e5a9-4bb3-ab10-2fe07ca7dffa,18/08/2023 10:35,25/08/2023 17:09,27/08/2023 15:45,27-Aug-23,BERHAMPUR,Books & General merchandise,213,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
1b33c1d1-f801-4e93-a0ec-61c3085caeb0,Inbound,Returns,Reverse Pickup Enquiry,Atomic coll cut,,,27/08/2023 07:20,27/08/2023 07:48,27-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,1
2124d0c4-0d3a-46eb-84dc-0d23a92c42a8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:21,27/08/2023 07:24,27-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
bc23f9e6-bced-4610-b750-bbcf732218c4,Inbound,Returns,Reverse Pickup Enquiry,Help me in my current issue please  please help me,,,27/08/2023 09:09,27/08/2023 09:25,27-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
1ee33bad-dc1f-45e3-93bf-683b8f5227e3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:58,27/08/2023 12:37,27-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b9a0b8ad-0b99-44fd-9063-5444f116bf7a,Inbound,Returns,Service Centres Related,,,,27/08/2023 17:10,27/08/2023 17:14,27-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
03e0d6a6-026d-4254-a142-4d73785fe853,Inbound,Returns,Missing,,,,27/08/2023 17:13,27/08/2023 17:14,27-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
bab04946-3121-4bb3-8007-2a7835f8e213,Inbound,Returns,Reverse Pickup Enquiry,I am in trouble instead of getting help no solution was givenI have requested to return my order with in return policy but how was it cancelledPlease provide solutions ,,,27/08/2023 17:20,27/08/2023 17:38,27-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,1
13310887-f5ec-41d9-9914-2ee19c98e174,Inbound,Payments related,Payment related Queries,"Actually my ca is not about wireless product, I called to deactivate the pay later account, the person who handled my call is very good in terms of response and all. Then he transferred the call to another person, there is a lot of voice disturbance and I was waited for his response for almost 3 mins. Then I disconnected the call. At least they could have called me as the issue is not yet resolved. I'm expecting a call back as my issue is not yet resolved completely. If there is a network or any other issue, I'll call. But this is not expected. ",,,27/08/2023 18:00,27/08/2023 23:44,27-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
dd98e61d-fa04-49c8-89b0-e00247e6fe8b,Inbound,Returns,Service Centres Related,Thank you Bhai,,,27/08/2023 18:06,27/08/2023 22:55,27-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
2c7f8e2c-26a7-41a0-aa20-858f58a54b67,Inbound,Returns,Return request,,,,27/08/2023 18:49,27/08/2023 18:54,27-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
37fa05af-1836-46ef-900e-fc690d5db703,Inbound,Returns,Wrong, Very helpfull Thank you bhaiya ,,,27/08/2023 20:20,27/08/2023 20:52,27-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
857b4b6f-bf4e-4d7d-b314-183e0d8f1d65,Inbound,Returns,Wrong,Good very ,,,28/08/2023 00:34,28/08/2023 00:36,28-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
f253105d-439c-40dd-87e2-b4b23d1610fd,Inbound,Order Related,Delayed,,8db15241-bd73-45d9-b829-755571f7cc8f,08/12/2023 20:01,26/08/2023 19:48,27/08/2023 09:38,27-Aug-23,AMBAD,Home,1248,,Kristi Schultz,Noah Patel,Michael Lee,61-90,Night,5
a0c6d553-0e60-426a-8f45-1f2fd53fcf8f,Inbound,Order Related,Delayed,  sirToo good and polite ??Your sincerely,2bc3aeac-7436-45a4-9ec3-40ff1314b5b3,20/08/2023 13:38,27/08/2023 13:10,27/08/2023 13:13,27-Aug-23,NORTH LAKHIMPUR,Electronics,449,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
6d9aae4a-e572-4721-9697-d0c3dbbefc86,Outcall,Returns,Exchange / Replacement,Issue not solve,b4a7fc13-1011-452e-a2b9-020a36344274,27/07/2023 23:43,27/08/2023 14:48,27/08/2023 14:50,27-Aug-23,MUKERIAN,Mobile,18999,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,1
8cdd8909-dc41-4783-862c-7b3346d6ab94,Email,Returns,Return request,No,,,27/08/2023 19:30,27/08/2023 19:42,27-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
e8b0acad-5db4-4a87-9330-0f495ab3de3c,Inbound,Order Related,Delayed,,,,27/08/2023 18:51,27/08/2023 19:09,27-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
84139e6a-51d3-4b51-bb8e-ddf6d7e77761,Outcall,Returns,Return request,Fast service ,,,27/08/2023 12:32,27/08/2023 12:41,27-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
2dd738b0-75bc-4001-ba1c-a51dc222541d,Inbound,Order Related,Customer Requested Modifications,Nice ,,,27/08/2023 07:09,27/08/2023 07:13,27-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,3
80683de0-86c3-4f04-8de3-cce54b670aa1,Inbound,Order Related,Installation/demo,,,,27/08/2023 11:06,27/08/2023 16:35,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
6b907400-76ee-4784-9141-da353c76f291,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied with the solution and the person providing the solution feom customer support team. Very genuine and helpful person he is .,,,27/08/2023 12:49,27/08/2023 12:51,27-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
ba8c343a-00c6-4ed2-b6c2-8a3d81e5a1e1,Outcall,Order Related,Invoice request,,,,27/08/2023 17:42,27/08/2023 17:49,27-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
3a03c470-f2c2-4341-b4dd-b7fd4319e488,Outcall,Refund Related,Refund Enquiry,,,,27/08/2023 17:54,27/08/2023 18:17,27-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ceb69721-0bd2-4580-b97f-b969d6398996,Inbound,Returns,Service Centres Related,,,,27/08/2023 18:56,27/08/2023 19:00,27-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
24988e13-8c51-4c56-a072-bf917fcc2121,Outcall,Payments related,Payment related Queries,,,,27/08/2023 23:10,27/08/2023 23:11,27-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
6027412c-f198-4ed4-8fe8-c67302fb6705,Outcall,Returns,Reverse Pickup Enquiry,,,,26/08/2023 17:16,27/08/2023 06:05,27-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
81d29bd1-6ee7-4b39-96c7-9794616a0084,Inbound,Cancellation,Not Needed,,,,27/08/2023 12:21,27/08/2023 12:25,27-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
71989530-58c8-4c01-bba4-7eef0ba8cf4a,Inbound,Order Related,Delayed,On,,,27/08/2023 12:49,27/08/2023 12:52,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
3f284a52-f9e4-47a3-9a37-75f10c1637b4,Inbound,Returns,Missing,,,,27/08/2023 15:02,27/08/2023 15:12,27-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
e2893a49-9c00-4e5c-a9f5-5732f703b794,Inbound,Order Related,Order status enquiry,,,,27/08/2023 15:19,27/08/2023 15:25,27-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7fcedc11-fbd8-41eb-bdee-4b21bd3a57c5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:55,27/08/2023 16:01,27-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
afeb728d-211a-4843-9dfe-2f7960b7a61b,Inbound,Returns,Missing,,,,27/08/2023 18:41,27/08/2023 18:45,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
c88741f2-2afc-4872-bad6-66cf9ae3e002,Inbound,Cancellation,Not Needed,Support of exicutive helpfull,,,27/08/2023 19:55,27/08/2023 19:56,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
fd67fc80-f2b7-4e3c-b8ec-1f22eaacbb71,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:52,27/08/2023 19:54,27-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
308a73d8-7c1e-4469-ac02-0c4b22ff7e50,Inbound,Order Related,Installation/demo,,,,27/08/2023 20:10,27/08/2023 20:14,27-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,3
f99a1eec-58b5-44b6-b210-4a0e90cf90fe,Outcall,Payments related,Payment related Queries,Good behaviour,,,27/08/2023 22:45,27/08/2023 22:54,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
99f20b75-60b6-4805-889f-7d6834c62700,Email,Returns,Reverse Pickup Enquiry,,7fee0a6e-e1b5-4a86-944a-4c692f59d65a,25/07/2023 20:58,25/08/2023 19:38,27/08/2023 13:39,27-Aug-23,JUNAGADH,LifeStyle,804,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
de0f4af1-abd8-43e7-a5ba-0d1720c41edb,Inbound,Order Related,Delayed,,ada99a0b-c325-40f2-a2b6-8dc5c1122a68,16/08/2023 18:41,27/08/2023 08:10,27/08/2023 08:12,27-Aug-23,RAJKOT,LifeStyle,484,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,4
22a67e42-56b8-4456-9d04-d71bb1feac83,Inbound,Order Related,Delayed,Thank you ,,,27/08/2023 18:50,27/08/2023 18:51,27-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
0f13311a-9915-493f-ad64-b5b5b2d70bac,Inbound,Returns,Wrong,,,,26/08/2023 22:59,27/08/2023 02:09,27-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4ef6654b-e822-4d40-9c38-b55507a6b170,Inbound,Payments related,PayLater related,He so supportive ,,,27/08/2023 07:57,27/08/2023 07:58,27-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
5d4f795b-62f2-4ad3-87a1-57cdd10a61b7,Inbound,Shopzilla Related,General Enquiry,Good ,,,27/08/2023 09:17,27/08/2023 09:19,27-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
d2f9fe30-7cac-495e-aa1c-1f54d9394449,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:29,27/08/2023 16:34,27-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
327c048e-2532-491c-aaf3-a578fd14e605,Inbound,Returns,Wrong,,,,27/08/2023 15:39,27/08/2023 16:27,27-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
c2f879f7-1217-4a90-b7f3-897c606d9db2,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:47,27/08/2023 15:11,27-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
10d0ab27-e9ee-4999-affa-8eba81074f0c,Inbound,Returns,Return request,,,,27/08/2023 16:41,27/08/2023 16:45,27-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
2765bc9e-b911-4e60-b77e-75116d412473,Inbound,Returns,Service Centres Related,,,,27/08/2023 18:30,27/08/2023 18:33,27-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
7eb4d7e6-e633-4b6c-a8f6-5e718e6d8ff4,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:23,27/08/2023 21:05,27-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
a5045bf0-ae46-4b94-a1f2-b34301ca9e56,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:19,27/08/2023 20:34,27-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8faf5b84-b3c0-4951-a2b6-1695a85db0e0,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:31,27/08/2023 20:34,27-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
1fd24290-7b99-4e4a-a682-909dedde4279,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 22:53,27/08/2023 22:58,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
ed6712a2-940c-4282-917c-3c6249742fa6,Inbound,Order Related,Customer Requested Modifications,,1545adb1-bd2c-4439-a42f-2a29705f0ed3,08/09/2023 18:51,27/08/2023 14:15,27/08/2023 14:19,27-Aug-23,MUMBAI,Home,1349,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
5e5e45c3-f926-4727-8539-87fb81d6498e,Inbound,Order Related,Delayed,All gud ,52673659-1baf-48e6-b3e1-75dc49c0e405,19/08/2023 21:15,25/08/2023 19:35,27/08/2023 02:05,27-Aug-23,BAREILLY,Books & General merchandise,889,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5daa8a4c-ec47-44ed-b33a-d4bc52cbc933,Inbound,Order Related,Order status enquiry,,dd467244-df8c-44ee-b517-2e7d11993d8b,21/08/2023 00:15,27/08/2023 08:44,27/08/2023 17:50,27-Aug-23,KATIHAR,LifeStyle,173,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a6390f09-f863-4ada-b610-111f208bc656,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:44,27/08/2023 18:47,27-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eb9758ee-293d-48bd-94bb-3d5a9da8beb2,Inbound,Order Related,Delayed,,,,27/08/2023 19:15,27/08/2023 19:15,27-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,4
b506c4df-4747-4f79-953d-c66dc5bac7e6,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 09:32,27/08/2023 09:38,27-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,4
43dd1c42-460a-46e3-b248-9bf8c8701d80,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 09:55,27/08/2023 11:25,27-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
01860b24-4f22-4e3c-a004-36a22bf86175,Outcall,Order Related,Customer Requested Modifications,,,,27/08/2023 11:15,27/08/2023 11:18,27-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5d154b8d-322b-41b1-8b2b-e93825f57548,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 14:22,27/08/2023 14:25,27-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
1383b988-1666-4f1d-bc8e-74dae071dd4a,Outcall,Order Related,Order status enquiry,,,,27/08/2023 15:29,27/08/2023 15:30,27-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
f0a302c0-027c-4fed-96a6-c01be50c2575,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:40,27/08/2023 21:09,27-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a3df99ef-bbf9-4ad5-9057-ff0b757bbb18,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 19:06,27/08/2023 19:07,27-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,1
86819f5a-ca15-4296-a987-d8514085594d,Outcall,Returns,Reverse Pickup Enquiry,Nice ???? metting ,,,27/08/2023 21:57,27/08/2023 22:28,27-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
a3fd9ea9-08b3-4029-9561-76f58900090c,Inbound,Refund Related,Refund Related Issues,,,,28/08/2023 00:36,28/08/2023 00:37,28-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
f6b1bc2d-ba5b-4f79-b7c1-a6ac2bb76eb5,Inbound,Order Related,Order status enquiry,Good,9e5287bf-d4ba-408f-9f0f-cf2632f6896c,18/08/2023 06:34,27/08/2023 08:35,27/08/2023 08:36,27-Aug-23,CACHAR,Books & General merchandise,581,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
be22c7aa-4cc7-48b7-bec2-2afe7a74003d,Inbound,Cancellation,Not Needed,,,,27/08/2023 09:21,27/08/2023 09:25,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
62686b49-a57f-4b20-a38b-7e994dda3d4d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:44,27/08/2023 10:49,27-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
45c97eed-28d9-4001-8da7-c57c32310f79,Inbound,Order Related,Delayed,,,,27/08/2023 12:21,27/08/2023 12:27,27-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
1aa305e6-9f12-4205-802c-441a2d092d92,Inbound,Returns,Return request,,,,27/08/2023 14:58,27/08/2023 15:00,27-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
e29e8911-eed1-451b-bc9d-4c66017a558b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:36,27/08/2023 15:38,27-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
4d78d432-9744-4f82-860a-7a6b88b5db4f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:01,27/08/2023 16:03,27-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
32aa7c8a-bcc3-4b76-ba5b-195b67910558,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 16:49,27/08/2023 16:50,27-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
022041b4-9951-485d-8cda-8190bf203356,Inbound,Order Related,Order status enquiry,Again' I can't order on Shopzilla ,,,27/08/2023 17:41,27/08/2023 17:45,27-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
f6648176-355a-463f-bf65-5192b8fd8d7f,Outcall,Returns,Return request,,,,27/08/2023 18:06,27/08/2023 18:07,27-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f82e98e8-6661-485f-9cc2-906e93fe41a0,Inbound,Order Related,Invoice request,,,,27/08/2023 19:23,27/08/2023 19:40,27-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
a2d38dfc-d2af-4cad-9256-d7c33e546b4f,Inbound,Order Related,Installation/demo,,,,27/08/2023 21:37,27/08/2023 21:44,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
ccbc14e4-ac6c-4852-b8c2-c38915e9c813,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 22:48,27/08/2023 22:52,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
794acdb7-afd1-4a49-bf0b-799d08da7acd,Inbound,Order Related,Order status enquiry,Good ,bc89ba28-edaf-40a1-8557-32c3ae9b84ea,19/08/2023 10:27,27/08/2023 07:03,27/08/2023 07:07,27-Aug-23,BULANDSHAHR,Books & General merchandise,899,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
56db81ea-74ea-481f-bd0b-573cb361e4c8,Inbound,Returns,Reverse Pickup Enquiry,,f7aa92e0-c73d-4f67-aabd-a69844eb60e0,18/07/2023 16:12,26/08/2023 12:30,27/08/2023 14:19,27-Aug-23,RAMPUR,LifeStyle,3365,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
8090264b-3ac6-4931-9a7b-b4d9239978f1,Inbound,Returns,Wrong,Good ,9d0392d4-9bb5-424d-9917-f0da35929d2d,16/08/2023 12:41,27/08/2023 15:38,27/08/2023 15:39,27-Aug-23,LAUNDI,Electronics,2999,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
d65a87ac-b0ae-49ab-a4a4-f4b0e3d2034f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:08,27/08/2023 09:14,27-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
0dc6274e-fb5f-461a-b09a-ba7ff373febf,Inbound,Order Related,Installation/demo,Increase support in villages ,,,27/08/2023 09:57,27/08/2023 10:35,27-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
ec581e6b-f0d3-4d9a-a0a2-cbac191b944f,Inbound,Returns,Fraudulent User,,,,27/08/2023 10:35,27/08/2023 10:35,27-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
340efb9b-937b-4c5d-9365-27838ba02408,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 18:30,27/08/2023 18:33,27-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
32b84d68-1227-4832-a9b3-f3eebbede9a0,Inbound,Refund Related,Refund Enquiry,"I want my 100 please refund or give it to me, it's mean a lot to me. Thanks to the exicutive ma'am.",,,27/08/2023 14:50,27/08/2023 14:53,27-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1179a6f0-d01f-49bd-bf0e-6183c2289f1f,Inbound,Feedback,UnProfessional Behaviour,Good response from customer care broo.. product very bad quality ,,,27/08/2023 15:31,27/08/2023 15:47,27-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
820254e6-ac3f-4788-8897-ed863a7e6c9f,Inbound,Returns,Missing,,,,27/08/2023 21:03,27/08/2023 21:07,27-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
759d7de0-c6ee-4fa4-a106-521734be3c9d,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 18:16,27/08/2023 18:17,27-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
8cd07eea-aabb-498d-9333-1ad2e45aad14,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:00,27/08/2023 19:53,27-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,4
aeca93d8-b8dc-4192-a306-d5e7cb947e87,Outcall,Returns,Reverse Pickup Enquiry,Please do in one step as SuperBuy,,,27/08/2023 21:30,27/08/2023 21:36,27-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
220593af-6c9e-4991-b7b3-69889522f410,Inbound,Returns,Fraudulent User,,,,27/08/2023 21:28,27/08/2023 23:04,27-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
bd794a47-aa6b-42ba-b23a-145729e12b56,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 23:23,27/08/2023 23:27,27-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
caa519d5-36f3-42fa-999f-b315d50fb091,Inbound,Returns,Reverse Pickup Enquiry,Solve problems as soon as possible u look like lightly,99a5cf16-2b2a-43f3-8120-819f2a345895,08/03/2023 09:57,27/08/2023 17:59,27/08/2023 18:00,27-Aug-23,SRINAGAR,Books & General merchandise,210,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
ba340a0e-8082-4f5b-80bf-10656f969fac,Inbound,Returns,Return request,  has done a really great job.It has been a great help to me Thank you so much  .,59b7a65a-80e2-4c0e-a65c-eb1b4d2c00f3,16/08/2023 23:33,27/08/2023 16:22,27/08/2023 16:26,27-Aug-23,DARBHANGA,Electronics,999,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
94847bd4-e4d0-4c50-886a-458cc92c3e84,Inbound,Returns,Exchange / Replacement,Hope - not getting solution ,511bcb51-3b0e-48e2-a3e7-8ef301ae4b0d,27/07/2023 00:55,27/08/2023 21:18,27/08/2023 21:20,27-Aug-23,RANIP,Mobile,32999,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
ed84f2bd-b640-4c3d-89dc-d5ed208cd8d6,Inbound,Returns,Service Centres Related,Not good service ,,,26/08/2023 10:31,27/08/2023 07:54,27-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
123c7712-2294-4216-a164-2fd8d984ebe0,Inbound,Order Related,Delayed,,,,27/08/2023 10:19,27/08/2023 23:49,27-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
8334217e-080e-45d1-8042-a61af650085c,Inbound,Shopzilla Related,Shopzila Premium Related,Highly recommended everyone to deal with Shopzilla ,,,27/08/2023 11:39,27/08/2023 11:43,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
91a6145b-b175-45cb-9c5d-ac032e9914bc,Inbound,Order Related,Delayed,,,,27/08/2023 11:39,27/08/2023 11:41,27-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
3e542ea9-1588-49af-b0e4-aeb95c7cc547,Inbound,Returns,Return request,Or issue solved,,,27/08/2023 12:39,27/08/2023 12:41,27-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
546830d9-23ea-4c7f-8636-239c301b081d,Inbound,Returns,Wrong,Wonderful boy,,,27/08/2023 12:06,27/08/2023 12:08,27-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
f32cee5e-c82b-4e03-a0d1-90d4822cfd8e,Outcall,Returns,Missing,I am happy with Shopzilla ,,,27/08/2023 15:12,27/08/2023 15:12,27-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
308954f8-269f-4906-a0b3-ae67f9ccc20d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:48,27/08/2023 16:54,27-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
147da13f-a335-4f21-9b5c-fc467dde7846,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 16:53,27/08/2023 16:58,27-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
ca1684c2-c099-4863-a46f-80271fb295af,Inbound,Others,Call back request,No happy with your customer care,,,27/08/2023 20:03,27/08/2023 20:06,27-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
9aef1b33-a920-47d7-af07-45a19919291b,Inbound,Returns,Return request,So nice experience with the customer care he is talking very friendly so nice within 10 minutes she solve my problem thanks for customer care man and also thank you Shopzilla ?? ,,,27/08/2023 17:39,27/08/2023 17:46,27-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
6dd0a0fe-9303-45d3-8267-42f0f5a85211,Inbound,Shopzilla Related,Account updation,Agent was just repaeting the same thing again ang again and was really pissed off with the services. But gave 5 causd atleast she responded to my call back,,,27/08/2023 18:44,27/08/2023 19:00,27-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
ef0151ea-d6c1-458b-acc2-ad43a8ef9e5e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:29,27/08/2023 19:34,27-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,2
21c5e0ab-27a6-4cc2-bd2f-afbcdd93b4c9,Inbound,Order Related,Order status enquiry,Good,,,27/08/2023 21:37,27/08/2023 21:40,27-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
6ba33e4e-f23d-46d5-90c5-893ea5fde9b8,Inbound,Returns,Return request,Good ,,,28/08/2023 00:36,28/08/2023 00:37,28-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
7b8a95c9-ce68-43ef-b288-5fea0d83f9af,Inbound,Refund Related,Refund Related Issues,,,,28/08/2023 00:39,28/08/2023 00:39,28-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
114864ac-0be5-4dd7-a8a7-5800ae15ffed,Inbound,Refund Related,Refund Related Issues,,8fba3593-20be-4f3c-9266-ae3ecac410de,08/11/2023 17:24,27/08/2023 23:49,27/08/2023 23:52,27-Aug-23,BANGALORE,Books & General merchandise,267,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
05e2a30a-3a53-4ad9-89a0-729c60d68d27,Inbound,Returns,Reverse Pickup Enquiry,,85599b8f-3daf-4855-9523-3e3785712294,08/11/2023 15:20,26/08/2023 16:06,27/08/2023 23:18,27-Aug-23,VIJAYAWADA,Electronics,12990,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
31ecef3d-5483-4fe2-bb9e-54210e366b3f,Email,Returns,Reverse Pickup Enquiry,,,,26/08/2023 16:38,27/08/2023 08:44,27-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5f3d452d-7574-46de-abbe-b90e4d27d896,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 19:47,27/08/2023 07:35,27-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
d1122646-0076-473b-9d95-488e2da0cfc0,Inbound,Cancellation,Not Needed,,,,26/08/2023 21:10,27/08/2023 08:40,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3795525c-313f-41d6-a8db-dad225f48b23,Inbound,Returns,Return request,,,,27/08/2023 06:23,27/08/2023 06:28,27-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,4
ebd2c6ac-41c4-4590-980a-fa25b705c329,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:41,27/08/2023 15:05,27-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
2d6a0b9f-81ba-4da6-84a3-07cf47e08a13,Inbound,Order Related,Order status enquiry,No all are ok,,,27/08/2023 15:32,27/08/2023 15:35,27-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
41ef2898-9109-4a00-8e74-6abc90f8ea8c,Outcall,Returns,Wrong,,,,27/08/2023 20:53,27/08/2023 20:54,27-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
4fea8c4b-ac8c-4c05-a97c-46dd21908f32,Inbound,Feedback,UnProfessional Behaviour,,1c7d1b7e-3139-4a92-96e2-c2de2ec7714a,13/08/2023 20:02,27/08/2023 22:52,27/08/2023 22:56,27-Aug-23,JAIPUR,LifeStyle,489,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eb96bf7c-a1e5-461f-8013-7460bb4a39dc,Inbound,Order Related,Order status enquiry,Shopzilla custember service alwys good but delevery boy was very bad & her behavior totally bad that's why please improve the delevery boy behavior other wise Shopzilla custember left the online Shopzilla thorugh shopping resone was delevery agent miss behavior ,8bb3695d-ea2d-45f0-b895-eca0c351184a,21/08/2023 17:52,27/08/2023 12:16,27/08/2023 12:43,27-Aug-23,KOLKATA,Home Appliences,1524,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
90960056-fd67-471b-9f5f-d9931144e858,Inbound,Returns,Reverse Pickup Enquiry,,da1ea6b9-20f3-4403-857f-c22fa19568a1,08/07/2023 20:10,24/08/2023 10:15,27/08/2023 12:20,27-Aug-23,GORAKHPUR,Electronics,999,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,1
acc58a52-39b2-4edb-8047-7fc516a28994,Inbound,Returns,Reverse Pickup Enquiry,Very nice customer service,38fbd2dd-c2e5-438f-84f3-5d7e1c04086a,22/08/2023 22:02,27/08/2023 19:19,27/08/2023 19:22,27-Aug-23,Kalyan,Affiliates,125,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
b745e2af-0c1f-4236-a219-4f577e237f86,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 07:59,27/08/2023 21:24,27-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
e2ef5001-3e10-42e5-9146-9adeba6dc5f8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:51,27/08/2023 09:55,27-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
9d30a305-808c-4adf-b91e-64b35aa38e07,Inbound,Returns,Reverse Pickup Enquiry,Please provide to open product and check it.,,,27/08/2023 12:14,27/08/2023 12:24,27-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,4
63c0de12-cfd6-4eff-924e-38e016181552,Inbound,Order Related,Order status enquiry,Veri nice ,,,27/08/2023 16:10,27/08/2023 16:13,27-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
6e904b5a-f202-47ea-b43a-b2bae2152233,Outcall,Order Related,Order status enquiry,,,,27/08/2023 17:01,27/08/2023 17:43,27-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
2b1a180e-83f5-4aae-ba36-db56ef127e96,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:20,27/08/2023 17:40,27-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
ba45163c-9128-497f-9bab-8d4f23d36a39,Inbound,Product Queries,Product Specific Information,Costomer service like good,,,27/08/2023 16:20,27/08/2023 16:23,27-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,1
2c4fff4f-3915-43d7-a285-78aeaf56d754,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:00,27/08/2023 19:01,27-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
d62c3f99-a21e-42e8-bbce-5ab388ea4cf8,Inbound,Returns,Return request,All Good .,,,27/08/2023 17:26,27/08/2023 17:28,27-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
5b94a1e0-d449-4cb2-9051-9da8bbabe913,Inbound,Order Related,Invoice request,3,,,27/08/2023 17:39,27/08/2023 17:51,27-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
214cc6eb-84dd-49b3-83ed-107b278d7abc,Outcall,Returns,Fraudulent User,,,,27/08/2023 18:10,27/08/2023 18:14,27-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
3c7dad2f-db62-4291-a5ad-96f34f5f7816,Inbound,Returns,Return request,,,,27/08/2023 19:42,27/08/2023 19:49,27-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c61848b4-83ff-408a-884f-7b5b1a1a208a,Outcall,Returns,Fraudulent User,Share direct number to reach support  team,,,27/08/2023 19:34,27/08/2023 20:06,27-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e43b38f3-8356-42d3-82aa-da455bcc5992,Inbound,Refund Related,Refund Related Issues,,6922cb0d-2b0b-4771-9adb-981402f1df62,08/09/2023 23:41,27/08/2023 13:12,27/08/2023 13:20,27-Aug-23,LUCKNOW,Home Appliences,35499,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9db43e7b-be93-49ac-b74a-11e1c483220a,Inbound,Order Related,Priority delivery,,,,26/08/2023 20:53,27/08/2023 09:07,27-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
319d4cba-c3a9-4eea-a3d4-11af27bd8d06,Inbound,Returns,Return request,Your customer support is the best,,,26/08/2023 21:37,27/08/2023 05:37,27-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
51256277-420f-48ff-b75a-f6dc93e574a3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:11,27/08/2023 13:28,27-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
38b630ae-1257-4c31-a406-5434b3e2c277,Inbound,Returns,Return request,Valuable conversation ,,,27/08/2023 11:04,27/08/2023 11:12,27-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
e4578149-213d-4388-b221-50f7e9248029,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 11:35,27/08/2023 11:39,27-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a86d60cd-9279-48c4-82d8-24bba51700a4,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 13:07,27/08/2023 13:17,27-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
6aa83059-2749-4981-8dd4-1c901f1bac4b,Inbound,Offers & Cashback,Affiliate Offers,Excellent ,,,27/08/2023 13:30,27/08/2023 13:32,27-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
376852c5-a853-4651-8c19-57630db757d0,Inbound,Cancellation,Not Needed,,,,27/08/2023 13:58,27/08/2023 14:01,27-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fc29cb22-3c22-4adb-a3be-77ea8f7a26c8,Inbound,Returns,Reverse Pickup Enquiry,Very good customer serviceKeeping up .,,,27/08/2023 17:31,27/08/2023 17:39,27-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
796e8f09-fb9a-403b-a90a-da2d2ec87b4e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:27,27/08/2023 20:44,27-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
a99665f8-0bd9-4d15-ae5f-dac002d50550,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:12,27/08/2023 19:15,27-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4d940ed2-5c08-46e6-ba96-186609f9ba58,Outcall,Returns,Fraudulent User,,,,27/08/2023 19:32,27/08/2023 19:34,27-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
6e1f3b1c-a7e7-41f9-941e-d2ed30ecc8ef,Inbound,Order Related,Order status enquiry,Good job ,,,27/08/2023 19:31,27/08/2023 19:31,27-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b6dd96e1-537b-4621-b66f-9392ee946fd3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:44,27/08/2023 20:52,27-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
94212c8c-b231-4472-8fcd-1a2d89dc50c5,Inbound,Order Related,Delayed,,,,27/08/2023 21:48,27/08/2023 21:50,27-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
2f38f9fe-a885-46fb-aeb1-03e3ec024a27,Inbound,Returns,Reverse Pickup Enquiry,Good,879e5c5f-0041-4e6d-915c-5c2a65e6027f,21/08/2023 23:55,24/08/2023 22:50,27/08/2023 09:45,27-Aug-23,KISHANGARH,Books & General merchandise,219,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
22f44834-d074-4765-ba9a-597a82372d7a,Inbound,Cancellation,Not Needed,,,,27/08/2023 00:45,27/08/2023 09:09,27-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
f60f1623-1505-46f4-8929-47552f9a0547,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:06,27/08/2023 11:07,27-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
0c03041d-174a-4ca1-abb4-0db28885bbab,Inbound,Order Related,Order status enquiry,,,,27/08/2023 15:31,27/08/2023 15:32,27-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d558c788-7d27-4d34-bc71-ba8562ea4d66,Inbound,Returns,Return request,Verify the product price and accept to upload with same price. ,,,27/08/2023 15:44,27/08/2023 16:24,27-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5b2513a1-1b55-4a43-812a-f178e9a101e2,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 16:28,27/08/2023 23:31,27-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
7edf47ed-7250-4e6c-96b8-3f8b3d80f94c,Inbound,Payments related,Online Payment Issues,Nice ,,,27/08/2023 16:44,27/08/2023 16:46,27-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9ff26e00-226f-475d-90dd-0e356d3dbb8f,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 17:04,27/08/2023 17:06,27-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
0f217b3c-4ab9-4ad5-bf55-20ade1f2083c,Inbound,Order Related,Order status enquiry,The sale consultant was polite and helpful possess excellent knowledge of her job . She very well understood my issue and solved it as expected. I am satisfied. She also assured me of best of services from Shopzilla. Thank you Shopzilla for appointing such a mature lady to make my shopping experience delightful. ,,,27/08/2023 17:13,27/08/2023 17:16,27-Aug-23,,,,,Jacob Robertson Jr.,Emily Yamashita,Michael Lee,>90,Morning,5
76ad59e9-db25-4da4-bd0b-094593b64fdf,Outcall,Returns,Return request,,,,27/08/2023 19:33,27/08/2023 19:41,27-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
01799e55-80ef-4a85-baa6-51171dc60daf,Inbound,Order Related,Invoice request,,,,27/08/2023 20:08,27/08/2023 22:48,27-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,4
728f856d-8eca-47c1-9e38-7bf1faa1a698,Inbound,Order Related,Order status enquiry,,,,27/08/2023 20:25,27/08/2023 20:30,27-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
9966bd54-9931-4bb7-82f2-682f7e45169a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:14,27/08/2023 21:22,27-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
64be803c-1807-4eb6-ab4b-305f572b8e78,Inbound,Returns,Reverse Pickup Enquiry,Nice supporting and nice talking,,,27/08/2023 22:52,27/08/2023 22:53,27-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
04001808-c209-4d8d-a3ca-7c1a740e9127,Inbound,Cancellation,Not Needed,,188334bb-8289-4de2-870c-4b389ad6a42d,20/08/2023 09:38,27/08/2023 10:06,27/08/2023 10:07,27-Aug-23,KARIMGANJ,Electronics,19999,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
50abdc4c-25d1-4fbb-a689-a2f5fce523a6,Inbound,Returns,Reverse Pickup Enquiry,Bad product,366d3665-926d-41cc-89ee-b30a5b6ad8f0,08/09/2023 22:04,27/08/2023 21:09,27/08/2023 21:11,27-Aug-23,RANBIRSINGHPORA,LifeStyle,985,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
8b78ea75-dc86-46c5-a4ca-0a485512ce83,Inbound,Returns,Wrong,,,,27/08/2023 06:56,27/08/2023 07:41,27-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
23f80369-e8ed-41e2-8258-5b9453ae6771,Inbound,Returns,Return request,,,,27/08/2023 21:30,28/08/2023 00:02,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
50ff55db-bd6d-46b9-bacc-4345479a0bcc,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:12,27/08/2023 09:15,27-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
4e58a6c2-8967-4325-b5a3-61d5eb6894b2,Outcall,Offers & Cashback,Affiliate Offers,,,,27/08/2023 11:24,27/08/2023 12:21,27-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8d305d98-b848-4c40-822d-df6cc08bc18b,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:10,27/08/2023 12:17,27-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
58cf4757-f907-452d-bdad-6599606c66b2,Inbound,Returns,Reverse Pickup Enquiry,Going to uninstall Shopzilla.  ,,,27/08/2023 12:13,27/08/2023 12:16,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
b21e46f9-df89-4955-9b85-d6bfb3b73931,Inbound,Order Related,Delayed,,,,27/08/2023 15:45,27/08/2023 15:46,27-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
d56d59aa-3118-48e0-9da8-ce99c6038f6e,Inbound,Order Related,Installation/demo,,,,27/08/2023 15:54,27/08/2023 15:59,27-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
60e70072-5f6d-4112-b44b-018caad7469b,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 17:08,27/08/2023 17:20,27-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
96433739-2ecb-4824-b80e-4396f9de3141,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:50,27/08/2023 21:51,27-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
12bca2c7-1e70-487c-9a15-49e65e700617,Outcall,Returns,Reverse Pickup Enquiry,,42f283a3-7547-4717-8896-bfd8f9980af1,08/07/2023 10:37,27/08/2023 12:13,27/08/2023 13:14,27-Aug-23,MALEGAON,Home Appliences,1599,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,1
faf6b215-a855-4ea4-ad95-03428634b994,Inbound,Order Related,General Enquiry,,ee7f85ae-653a-4151-8174-9df9b3252f43,20/08/2023 21:45,27/08/2023 13:02,27/08/2023 17:48,27-Aug-23,JAIPUR,Electronics,1,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
dabbd31d-9e2f-4c67-a2c4-b9c09ac38933,Inbound,Order Related,Delayed,Delivery partners response has to be improved ,b8a6caf1-197f-48d3-8c37-6ec34647d7cc,22/08/2023 12:49,27/08/2023 09:42,27/08/2023 09:43,27-Aug-23,HYDERABAD,Electronics,399,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
470c9f74-c9db-4eae-a7a5-081893c5b3fd,Inbound,Returns,Fraudulent User,,,,27/08/2023 14:00,27/08/2023 15:33,27-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
5ca1029f-591f-418b-bfa7-18314a90bcee,Inbound,Order Related,Delayed,Very bad team and bad experience with them ,,,26/08/2023 18:49,27/08/2023 12:47,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,1
cae5c1c3-8bec-4dac-9946-3fbc35681307,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:36,27/08/2023 10:41,27-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
ab39684e-68bf-43a0-9b76-4230fa867af1,Outcall,Returns,Reverse Pickup Enquiry,Sach a bad service exicutive by Shopzilla not helping anymore ,,,27/08/2023 11:37,27/08/2023 12:59,27-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
bf6e82cb-6fbf-4d15-a976-4c05a60ad9da,Inbound,Returns,Return request,,,,27/08/2023 16:52,27/08/2023 17:42,27-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
d8cb2b97-7ffa-4a7a-bac8-1ee84b16b1dd,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:56,27/08/2023 23:20,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
75f30440-12f7-4004-9bc2-ae6a48ef0ef8,Inbound,Order Related,Order status enquiry,Good,,,27/08/2023 14:00,27/08/2023 14:00,27-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
8dd2fae2-ae8f-42cc-8345-e3c07a88ccce,Outcall,Order Related,Order status enquiry,,,,27/08/2023 15:38,27/08/2023 16:32,27-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1bef99b5-063e-4306-bc6f-1b3610a67319,Inbound,Order Related,Installation/demo,,,,27/08/2023 18:13,27/08/2023 18:15,27-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
934d7ce7-abb8-47db-a63e-491f7669e37d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:24,27/08/2023 18:26,27-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
4878496c-1d3b-420e-810f-818be07b54b3,Inbound,Returns,Reverse Pickup Enquiry,Nice,,,27/08/2023 18:36,27/08/2023 18:40,27-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
b83b96a3-53b3-4e6b-a520-2088dab10349,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:54,27/08/2023 19:56,27-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,3
9bd469d3-c8d0-4a6f-9a25-c2fb2b9c5337,Inbound,Returns,Reverse Pickup Enquiry,Good service ,,,27/08/2023 20:55,27/08/2023 22:32,27-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
e785cab2-ed22-44a5-ab0a-df6ec0b594ba,Inbound,Returns,Fraudulent User,,,,27/08/2023 21:15,27/08/2023 21:18,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
9daf3abb-10a8-43f3-bd11-19b324925f65,Inbound,Returns,Return request,,,,27/08/2023 22:05,28/08/2023 01:14,28-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
49cd1515-d48d-4293-91eb-f735d138a16d,Inbound,Returns,Missing,,,,27/08/2023 23:46,27/08/2023 23:52,27-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c78dd45e-4f09-4840-9052-a098ae730502,Inbound,Order Related,Delayed,Not ???? good ,e80e03b6-ea4b-45d9-abaa-3c7a7dec8104,21/08/2023 20:48,27/08/2023 10:04,27/08/2023 10:16,27-Aug-23,PUNE,Mobile,29999,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
1017eb02-95b6-4c9c-b891-bfa9874887ed,Inbound,Cancellation,Not Needed,,359d100d-e12d-4f6e-88a6-e1e838964715,19/08/2023 11:23,27/08/2023 11:04,27/08/2023 11:07,27-Aug-23,BETTIAH,Books & General merchandise,649,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
6a769308-e1e4-44af-8156-cd7e191bc4a0,Inbound,Order Related,Order status enquiry,,d38c2040-9f49-47da-b8ae-e229b56a5729,23/08/2023 11:20,27/08/2023 16:21,27/08/2023 16:22,27-Aug-23,ROORKEE,LifeStyle,446,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
616d7658-8e6b-420a-a7f8-28bfb517da0e,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,27/08/2023 15:45,27/08/2023 15:47,27-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
183c450b-9150-4fae-a155-b0290a6cb091,Inbound,Order Related,Delayed,,,,27/08/2023 08:39,27/08/2023 09:41,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
b2a98ced-a197-4955-a8a0-c6b9bf2fb5d8,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:42,27/08/2023 23:34,27-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
59e96e98-ad7a-4ffb-a4fd-b03b0d40056a,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 09:55,27/08/2023 10:06,27-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
ca2dc890-3679-4cf8-9d93-6498f5a9c5e3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:03,27/08/2023 10:49,27-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
81f18c95-9ec9-4238-ad26-e92dd5a8f7be,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:08,27/08/2023 10:08,27-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
726be66c-303a-45f6-8420-6976ea8f0b53,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 11:49,27/08/2023 11:50,27-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fcb162ed-817c-4953-a668-d4d262931b5d,Outcall,Returns,Exchange / Replacement,,,,27/08/2023 12:24,27/08/2023 12:35,27-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d8c07ffb-195c-4d50-9cc8-152d1434eb17,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:24,27/08/2023 17:58,27-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
13fd8705-fcac-4997-91d8-f01c17fc69c3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:47,27/08/2023 14:50,27-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
db029fe6-13b8-4528-98e2-675d4d7cfd92,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:48,27/08/2023 15:49,27-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
630bf44d-15ce-45c9-ba37-bb8111faa71d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:37,27/08/2023 16:38,27-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c48022ef-605b-4be9-935c-9e5ed143c1d7,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 17:10,27/08/2023 17:24,27-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
417b59b6-30f0-4086-94dc-9517b42229e8,Inbound,Returns,Wrong,Best,,,27/08/2023 18:10,27/08/2023 18:12,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b5d60d8b-08d9-44a3-b052-6989624c4554,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 18:54,27/08/2023 18:54,27-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
7ff6a8d7-563c-4aa1-9f38-760fe4b8e01b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:27,27/08/2023 18:32,27-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
c03428b2-4e2e-43b2-a2cb-bda11b01accd,Inbound,Returns,Reverse Pickup Enquiry,Kindly  all customer response be on time,,,27/08/2023 20:51,27/08/2023 20:52,27-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,4
8da2d9b5-5e37-4c84-8668-78619222e6e8,Inbound,Order Related,Order status enquiry,Ok,4c795602-a5cf-4e4d-b970-8c5b8930fa0b,18/08/2023 09:17,27/08/2023 19:46,27/08/2023 19:47,27-Aug-23,KARIMNAGAR,Books & General merchandise,1528,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9a818a52-4ea1-4c08-a972-f43a96152e5d,Inbound,Returns,Reverse Pickup Enquiry,,edee8dde-1e36-4419-b4c1-c4541ca1757c,08/05/2023 09:11,27/08/2023 20:02,27/08/2023 20:06,27-Aug-23,BARMER,Home,449,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
39366464-ca21-4c03-9a8c-20637961c948,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 17:34,27/08/2023 17:38,27-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
bce9c8a5-8cf3-432a-a2d5-cdcc060fdb92,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:07,27/08/2023 19:14,27-Aug-23,,,,,Zachary Simpson,Mia Patel,Emily Chen,61-90,Evening,5
72165b8d-e0b1-4b41-894b-a3567064363e,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 09:18,27/08/2023 09:20,27-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
4829ec0f-7a2d-4597-b3b3-31c96eaa2a24,Inbound,Shopzilla Related,Account updation,,,,27/08/2023 10:30,27/08/2023 10:31,27-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
bc729960-a498-4009-bd28-40e52647b678,Email,Offers & Cashback,Other Cashback,Delivery process should be smooth and transparent ,,,27/08/2023 10:38,27/08/2023 10:54,27-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
9fad8d54-26a6-41dd-88ca-da6a355882a8,Inbound,Returns,Reverse Pickup Enquiry,Good emformesion,,,27/08/2023 11:23,27/08/2023 11:27,27-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
f651ed50-3e62-48cc-adf5-46399de28cff,Inbound,Refund Related,Refund Enquiry,Nice conversation from support team. Thanks alot for your help.,,,27/08/2023 12:34,27/08/2023 12:35,27-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
887d13fa-203d-4388-80ea-2d094c4b67ff,Inbound,Returns,Fraudulent User,,,,27/08/2023 13:28,27/08/2023 13:29,27-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
3aa9f42b-60f2-4446-9548-56bdb4702839,Inbound,Cancellation,Not Needed,Shopzilla is very ??,,,27/08/2023 14:55,27/08/2023 14:56,27-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
e9b98ca8-b429-4fe9-91cf-cdb2fdc41160,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:37,27/08/2023 17:53,27-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
2922720c-a0e7-4d5c-8d9e-655fa13614cc,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:55,27/08/2023 18:59,27-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
effe659e-4291-462d-a42c-62ad89ec89eb,Inbound,Order Related,Order status enquiry,,,,27/08/2023 21:41,27/08/2023 21:43,27-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
52988af5-2628-40d1-b787-12b2957af79c,Inbound,Returns,Reverse Pickup Enquiry,Good,5a1e8458-ccc3-439a-bf27-08499d55197d,22/07/2023 20:21,27/08/2023 10:01,27/08/2023 10:04,27-Aug-23,KOLHAPUR,Electronics,999,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
74599130-29ce-4379-b74a-c9a36377ba88,Inbound,Returns,Reverse Pickup Enquiry,,3100d396-5e3f-45d7-86bd-0c0ece690357,29/07/2023 20:35,24/08/2023 22:03,27/08/2023 13:54,27-Aug-23,JAIPUR,LifeStyle,717,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
0cc84486-eab0-4880-9fa9-52f1e28648c9,Inbound,Returns,Reverse Pickup Enquiry,?????? ?? ??? ?? ???? ??? ???????? ??? ???? ?? ???? ??? ???????? ???? ??? ?? ????? ?? ??? ???? ????? ???? ?? ???? ????? ???? ??? ,148fe9d3-dd4a-4e07-ba96-c841b215f504,08/11/2023 15:28,26/08/2023 20:38,27/08/2023 02:07,27-Aug-23,MUMBAI,Books & General merchandise,1974,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,1
057f41c9-63c5-45e6-8e08-43d4adc29e06,Inbound,Returns,Reverse Pickup Enquiry,,aa9cb1b2-b54c-4c1b-98d8-6339fec722dd,22/07/2023 14:29,27/08/2023 10:08,27/08/2023 10:08,27-Aug-23,DIDWANA,LifeStyle,599,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
b16d6db3-dee2-4104-8700-59a931cea4d5,Inbound,Returns,Reverse Pickup Enquiry,Nice ta,53bed756-acc0-46e3-b0fd-0783f499c338,18/08/2023 18:30,27/08/2023 14:12,27/08/2023 15:52,27-Aug-23,DARBHANGA,Affiliates,150,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
ed61a8d6-20c8-4b45-8a41-c3074cfb913c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:14,27/08/2023 10:16,27-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,1
72ba659b-db8a-4caf-8f97-495e8a8b5e58,Inbound,Order Related,Invoice request,,,,26/08/2023 10:51,27/08/2023 11:36,27-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
3f0236e7-a910-4ef6-8d84-0338a2cc0926,Inbound,Returns,Damaged,,,,27/08/2023 12:25,27/08/2023 12:30,27-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
13e4dd67-9503-44dd-b355-04cdeabca936,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla delivery is poor and false updates upon not reaching to customer location ,,,26/08/2023 22:41,27/08/2023 18:16,27-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,2
12b6a4b4-4b08-496f-820d-ad89e6ccd237,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:51,27/08/2023 09:59,27-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
bf3e7e87-bae9-4f89-84ec-727e29780ceb,Inbound,Cancellation,Not Needed,,,,27/08/2023 12:02,27/08/2023 12:03,27-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
d3440801-4ad1-4e27-bd98-e61af5bd9ed5,Inbound,Refund Related,Refund Related Issues,"Delivery person behaviour was very bad, ",,,27/08/2023 10:52,27/08/2023 11:17,27-Aug-23,,,,,Kenneth Martin,Aiden Patel,John Smith,31-60,Morning,1
8de0d443-1853-4597-b8c8-87aec5097ede,Inbound,Returns,Return request,Thank you ?? ,,,27/08/2023 14:09,27/08/2023 14:17,27-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
cda5dda9-3074-4194-b082-be0b842d6bcb,Inbound,Returns,Fraudulent User,,,,27/08/2023 14:12,27/08/2023 16:56,27-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
45886a0c-4724-4901-a59a-c99b680d4a20,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 14:15,27/08/2023 14:17,27-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
9fa5ba2e-ac5f-4295-86a9-9f334143f918,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 14:17,27/08/2023 14:19,27-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
a197e3e5-2d87-4ea2-9732-e6da6915d4ec,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 14:39,27/08/2023 16:00,27-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
5bd3e1ff-0c0a-4af1-a3bc-ded267903889,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:34,27/08/2023 16:41,27-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
f6cf1159-46d1-4e6a-a14d-fc2f5df048f7,Inbound,Returns,Reverse Pickup Enquiry,Very good,,,27/08/2023 18:12,27/08/2023 18:18,27-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
f4fa6260-0219-4e4e-8e4e-f7170687e29e,Inbound,Returns,Reverse Pickup Enquiry,very nice ,,,27/08/2023 18:20,27/08/2023 18:21,27-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
388a3287-80ae-4ff6-8489-da1f82075be4,Inbound,Order Related,Delayed,Please add a option about delivery service for grocery.,,,27/08/2023 19:08,27/08/2023 19:09,27-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
5aa59dce-2951-4b9d-89f4-1f84bc47b72a,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 20:18,27/08/2023 20:22,27-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
34ee8bc0-cada-4149-90f7-278f2fe2483d,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 20:40,27/08/2023 21:26,27-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
640eccb8-1e35-4ae7-bb61-1f35cd38d682,Inbound,Order Related,Delayed,,c8f95734-079c-426b-9680-99eb269c6f6a,21/08/2023 20:29,25/08/2023 10:32,27/08/2023 07:55,27-Aug-23,,Electronics,999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
a82ee72f-22d4-40da-a645-8e2b8e81622c,Inbound,Refund Related,Refund Related Issues,Kam se kam samay me problem solve krne ki  ,,,26/08/2023 18:38,27/08/2023 13:36,27-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
8886b6d5-14fd-40a0-935b-4e44aab3d6be,Outcall,Cancellation,Not Needed,,,,27/08/2023 10:00,27/08/2023 10:02,27-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
5b0ffb11-3747-4b3f-808c-29a326ce365e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:55,27/08/2023 10:59,27-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
0491379f-71bd-4032-8464-055cd0edfd4f,Inbound,Cancellation,Not Needed,Nyc,,,27/08/2023 11:49,27/08/2023 11:51,27-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6dd3efa0-2ec4-445c-88e8-3e68ef3046c3,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 12:05,27/08/2023 12:09,27-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
3933bdb8-03b3-4383-bb3a-c42d1773c6a1,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 12:25,27/08/2023 12:38,27-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
1666243f-2808-4815-ab93-aa82fc20ed80,Email,Shopzilla Related,Signup Issues,,,,27/08/2023 13:34,27/08/2023 13:36,27-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
b3c79597-96bc-419a-a0dd-2160cdbb86f3,Inbound,Returns,Return request,,,,27/08/2023 15:24,27/08/2023 15:30,27-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
55ab3279-cf50-4c86-a99e-04836f7ab61b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:31,27/08/2023 15:40,27-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
aab1fd58-2d06-481a-99ab-2382a1ee873d,Outcall,Returns,Return request,,,,27/08/2023 16:36,27/08/2023 16:48,27-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
18ce983b-c5ff-45e1-ac7d-ad625e9c541c,Inbound,Order Related,Installation/demo,Good ,,,27/08/2023 16:55,27/08/2023 17:03,27-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
b66c1816-8c34-4d08-8635-29262794b992,Inbound,Order Related,Priority delivery,,,,27/08/2023 17:15,27/08/2023 17:18,27-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,4
5a0fad39-f388-4d34-9b20-a468e080b976,Inbound,Returns,Return request,,,,27/08/2023 18:53,27/08/2023 18:55,27-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
22909845-6613-4061-ae75-2ec6c51380ab,Email,Order Related,Installation/demo,,,,27/08/2023 19:02,27/08/2023 19:20,27-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,4
9b65bd24-dee1-40cf-b08b-32dc7d0b947b,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved yet after 10 days,,,27/08/2023 20:56,27/08/2023 20:58,27-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,1
104cd832-af3a-4ba7-b79d-f607a5f3bb20,Inbound,Order Related,Order status enquiry,,,,27/08/2023 17:33,27/08/2023 17:43,27-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fc38294f-77bd-4bc4-8d67-5a097abeba40,Inbound,Shopzilla Related,General Enquiry,,,,26/08/2023 20:08,27/08/2023 07:15,27-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
d0bb8b16-8aa1-4fae-bf71-5f0ba2d616a7,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,,,27/08/2023 22:23,27/08/2023 22:25,27-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
b7877111-62b7-4479-b249-624ffe7b103e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:03,27/08/2023 09:16,27-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
ecb826dd-6fb7-4581-a94e-9bb273cfe491,Inbound,Order Related,Installation/demo,,,,27/08/2023 09:39,27/08/2023 09:48,27-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
eb9272ba-58f2-4956-adb6-3ede73392920,Inbound,Shopzilla Related,Signup Issues,,,,27/08/2023 10:21,27/08/2023 10:22,27-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
39105758-fe79-433b-9aa0-de90601cb5f5,Inbound,Order Related,Invoice request,Customer service good ,,,27/08/2023 11:33,27/08/2023 11:37,27-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
81059431-4fe9-4fd5-a4a2-f59f65c93229,Inbound,Returns,Missing,"Delivery person not good, but customer care always helping me",,,27/08/2023 12:20,27/08/2023 12:23,27-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8c6aa313-5704-4ab8-bcb5-71db8750bf73,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:25,27/08/2023 12:28,27-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
618cffb2-baf4-4a87-af29-51470e83c92d,Inbound,Cancellation,Return cancellation,Outstanding & Superb Shopzilla costomer sport by Puja great ??,,,27/08/2023 17:12,27/08/2023 17:18,27-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
725d83b7-2874-41f5-8ab2-fd73dc402e38,Inbound,Returns,Reverse Pickup Enquiry,my query not solveShopzilla scam with me,,,27/08/2023 17:24,27/08/2023 19:46,27-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
76445e35-a29a-4534-abe7-42f3f8e2d61a,Outcall,Shopzilla Related,Signup Issues,Nice service.Lately but satisfied.,,,27/08/2023 19:08,27/08/2023 19:13,27-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
2b36defb-9df9-4c4b-ae63-02c9829baa52,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 19:35,27/08/2023 19:36,27-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
792d6d47-0ec7-42e2-9151-e7af416037b1,Inbound,Order Related,Invoice request,,,,27/08/2023 20:34,27/08/2023 20:36,27-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
83037bbe-cc0b-45ae-8de1-0ba26c8746e3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:05,27/08/2023 21:06,27-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,4
6c075980-f9b0-4dbc-998a-e75bf50e8559,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 22:29,27/08/2023 22:31,27-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
20e47101-0727-43ea-9603-f2acfc0a15b4,Inbound,Returns,Return request,Thanks ????,,,27/08/2023 23:39,27/08/2023 23:48,27-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
633375b2-ba39-442f-825d-2ae9c6c4957e,Inbound,Onboarding related,Seller onboarding,,,,28/08/2023 00:44,28/08/2023 00:47,28-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
b863956b-2ef4-4a65-9381-6422cd27608d,Inbound,Returns,Missing,very nice,70849747-d826-4db7-b086-0360438e868b,08/02/2023 09:26,26/08/2023 22:22,27/08/2023 06:50,27-Aug-23,KHERI,Electronics,1599,,Nicole Patel,William Park,John Smith,31-60,Evening,5
b793b82c-4966-406a-9f0c-fec27b8c42d2,Outcall,Order Related,Delayed,,,,26/08/2023 13:35,27/08/2023 12:20,27-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,3
af4e8ca3-f745-4234-9c91-2f6c5861c0cf,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 17:10,27/08/2023 19:18,27-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
8ab500b2-25ba-4ca8-a797-018841bd949d,Inbound,Order Related,Delayed,,,,27/08/2023 06:24,27/08/2023 06:25,27-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
8b7a61c9-b8dd-4261-be3f-84f9dc19f691,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:15,27/08/2023 07:19,27-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
815d8699-b963-4194-b629-5df93aa528ae,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:01,27/08/2023 08:07,27-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ddfd7f0e-a649-4589-83c3-d8f423333a5a,Inbound,Order Related,Order status enquiry,Good ,,,27/08/2023 09:48,27/08/2023 10:18,27-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ef9edef9-0dc5-4cc9-af1f-4b02b2d331e8,Inbound,Product Queries,Product Specific Information,Good,,,27/08/2023 10:02,27/08/2023 10:03,27-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
2ceb70c7-afca-48a4-a82c-938d93d97f34,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:22,27/08/2023 11:25,27-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
33ce13bf-7132-457b-877a-2b1941521ea1,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:08,27/08/2023 12:14,27-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
fa24dcfc-8df8-4794-b3ab-bf74b4917527,Inbound,Feedback,UnProfessional Behaviour,So poor quality in service as well as delivery boy misbehaved with me and no one help me ,,,27/08/2023 13:51,27/08/2023 17:10,27-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
416ff8d9-8be1-42d8-9919-fe3c9b51b91a,Inbound,Payments related,Online Payment Issues,Thank you Shopzilla,,,27/08/2023 13:56,27/08/2023 13:57,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
09cadaf0-ce8c-4b9e-a356-a97d5e52e833,Inbound,Returns,Reverse Pickup Enquiry,My order is mesing,,,27/08/2023 16:35,27/08/2023 16:41,27-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6e4c4ece-6881-46f4-9aa1-55087bd6ea1c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:51,27/08/2023 21:05,27-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
519ff3d4-7844-4c1f-8cc9-5c9df26960d9,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:01,27/08/2023 18:01,27-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
f282279a-964e-4f93-9cc9-8181dc6b3ce8,Outcall,Refund Related,Refund Enquiry,,,,27/08/2023 18:36,27/08/2023 18:37,27-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
62eb6ebd-0ba5-4f3b-8105-a9397b91de53,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:39,27/08/2023 18:40,27-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
f5ef554b-3430-4e8a-914b-b1a1d3ec2cfa,Inbound,Shopzilla Related,General Enquiry,Updated policy should be mentioned on website ,,,27/08/2023 18:44,27/08/2023 18:46,27-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
1b0df025-dbc6-4230-8826-6c219d57d924,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:58,27/08/2023 20:02,27-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3658f2e9-4fd9-496a-9946-8966b248fc30,Inbound,Order Related,Order status enquiry,Frtyyyyy,,,27/08/2023 20:32,27/08/2023 21:26,27-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
3f2c9982-b32a-4577-9ba2-5bd8d38a7a38,Inbound,Returns,Wrong,,,,27/08/2023 22:01,27/08/2023 22:03,27-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
57128c58-2578-4774-87f0-f8c00583a73e,Inbound,Shopzilla Related,General Enquiry,,,,28/08/2023 00:38,28/08/2023 00:42,28-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
ba286703-7353-47ff-ad65-e43c17b11458,Inbound,Cancellation,Not Needed,,776b38cd-2bcd-4e31-97db-ceb40f21044f,19/08/2023 18:19,27/08/2023 19:37,27/08/2023 19:40,27-Aug-23,MORADABAD,LifeStyle,173,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,3
84513f76-7f0d-49ff-96f1-bde6f271be57,Inbound,Returns,Reverse Pickup Enquiry,,bd574d4e-ea1e-4a02-b254-de31c60f29ec,18/08/2023 13:01,27/08/2023 21:36,27/08/2023 21:36,27-Aug-23,HYDERABAD,LifeStyle,500,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e4193851-55c7-44ba-a245-29c967eed584,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:31,27/08/2023 09:33,27-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
213f45b4-8f1c-4d87-ab97-c1f80d3255c7,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 10:04,27/08/2023 10:18,27-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,3
4bfceea2-6bbe-4f90-835b-fb44aec31e62,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:55,27/08/2023 13:56,27-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
b7de8d91-4958-485a-b4ee-524cde489656,Inbound,Returns,Reverse Pickup Enquiry,No problem,,,27/08/2023 15:42,27/08/2023 15:43,27-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
98e94917-6d6c-4ef5-8dc6-9461004cfffd,Inbound,Order Related,Installation/demo,,,,27/08/2023 16:37,27/08/2023 16:41,27-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,4
43ab27c4-1935-4718-851a-fedf51f1a915,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 19:26,27/08/2023 20:05,27-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,1
8d528398-783f-4525-8b07-6540b72fe7f2,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 19:47,27/08/2023 19:48,27-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
1f9d9b2e-775b-49d7-9f3d-9d03f3861649,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 21:16,27/08/2023 21:17,27-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
bba520f6-d43c-4b93-8139-c068331922ab,Inbound,Order Related,Delayed,,5951f805-e7a9-4570-93b7-8ebb2905f68b,19/08/2023 13:57,26/08/2023 15:56,27/08/2023 16:37,27-Aug-23,NEW DELHI,Home,138,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
5aa7cf49-7a18-413b-936d-6b5240ad89c5,Inbound,Returns,Return request,Customer care service is very good he is genuine a great women thanks to Shopzilla and Customer care please solve my problem ,ff5f3a7d-5fe5-4416-b0dd-d39917117e5b,19/08/2023 19:30,27/08/2023 14:02,27/08/2023 14:05,27-Aug-23,ETWAH,LifeStyle,399,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
5c892cda-8253-4751-82a0-8371ea308e85,Inbound,Order Related,Order status enquiry,Nice,,,27/08/2023 13:13,27/08/2023 13:16,27-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
5b457eed-3955-4322-b93a-e7a51a0e9643,Outcall,Order Related,Order status enquiry,,,,27/08/2023 15:41,27/08/2023 15:42,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3cb736c6-8fe9-44d5-92cd-c1de2a163851,Outcall,Order Related,Order status enquiry,Good ,,,27/08/2023 12:39,27/08/2023 12:41,27-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
e6936241-520b-4468-b543-dd19420b68d8,Inbound,Shopzilla Related,General Enquiry,Thank you,,,27/08/2023 13:45,27/08/2023 13:58,27-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,1
c46dec73-8ebb-41a1-94ba-6361431da80b,Outcall,Cancellation,Not Needed,,,,27/08/2023 15:32,27/08/2023 15:54,27-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f5632923-3bda-4834-bd83-67fe1b6c836c,Inbound,Order Related,Delayed,Bot aasa,,,28/08/2023 00:24,28/08/2023 00:30,28-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
09d20b72-fb8f-42c8-9d5a-d19db2b53e87,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:36,27/08/2023 15:40,27-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
21820d67-69d2-41b7-b526-f1b049c9c35c,Outcall,Cancellation,Return cancellation,Overall I am happy because my issue solved by executive,,,27/08/2023 16:47,27/08/2023 16:53,27-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
001d1e92-83c8-41f4-a08b-9b246bfe898d,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 17:01,27/08/2023 17:07,27-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6d819119-1438-42c5-85e5-d18ffa5b4207,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:48,27/08/2023 17:51,27-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
ee3cdc66-baac-4f59-93e3-edff0dfb404b,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 19:39,27/08/2023 19:49,27-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
1706b3d6-8906-4f00-81e1-98969c8f69d8,Inbound,Returns,Reverse Pickup Enquiry,Resolved my issue in   with good communication ,,,27/08/2023 21:26,27/08/2023 21:28,27-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
457ce7b4-cc73-4c58-874c-ff4575ea36bc,Inbound,Order Related,Invoice request,Thanku,,,27/08/2023 23:10,27/08/2023 23:11,27-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ea286706-c814-4911-a085-9c09422cebae,Inbound,Returns,Reverse Pickup Enquiry,very good support ,82f3bca4-3533-4d97-9937-3153adde2744,13/08/2023 16:04,27/08/2023 12:46,27/08/2023 12:48,27-Aug-23,LUCKNOW,Mobile,44999,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
991460a2-e20d-414b-9e68-c756eb775ca8,Inbound,Order Related,Delayed,,,,27/08/2023 11:17,27/08/2023 11:21,27-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,2
6357621b-3d03-4fb2-b698-f16b4e4c18f4,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:23,27/08/2023 13:38,27-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,4
78a77bfa-6a79-4e21-8c3b-0133b61f7f28,Inbound,Returns,Reverse Pickup Enquiry,Delivered to right product,,,27/08/2023 18:46,27/08/2023 18:48,27-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
a3bf392e-12a7-40eb-8cdf-3720e96b4ebd,Inbound,Order Related,Order status enquiry,Thank you ,,,27/08/2023 20:16,27/08/2023 20:19,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6c3e2ae1-140e-4206-a3f4-e9e074c420b5,Inbound,Product Queries,Product Specific Information,Every time Shopzilla customer executives solve my problems ,,,27/08/2023 22:07,27/08/2023 22:30,27-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
ba29831c-2012-41f2-9dbf-53778b51d06b,Inbound,Returns,Reverse Pickup Enquiry,,9b34fb89-7e1e-44f3-ba87-0f58aef50899,06/05/2023 13:47,26/08/2023 17:21,27/08/2023 18:13,27-Aug-23,DHOLPUR,Home,499,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
909f9030-e3c9-4de1-b2c4-14a3c7352110,Inbound,Shopzilla Related,Shopzila Premium Related,,,,27/08/2023 07:39,27/08/2023 15:57,27-Aug-23,,,,,Daniel Dalton,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e4b1edd5-6c9a-4380-b64f-5ce58dab69c2,Outcall,Returns,Reverse Pickup Enquiry,The consultant was polite and helpful.,,,27/08/2023 09:22,27/08/2023 09:24,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
fae81ae6-aa8a-4bde-94b5-52fb4edb8400,Inbound,Order Related,Order status enquiry,,,,27/08/2023 14:37,27/08/2023 14:43,27-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d7e38f7a-c87f-474b-ad5b-538a312fe7df,Inbound,Order Related,Delayed,,,,27/08/2023 17:13,27/08/2023 17:17,27-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
b4e744f8-be2a-4b58-a3b5-6104f32004c8,Inbound,Order Related,Delayed,Ok,,,27/08/2023 14:51,27/08/2023 19:08,27-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
d8cc7173-e624-4fc0-9570-f019101959e3,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 16:57,27/08/2023 17:15,27-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
67f98081-72bc-4eef-b50f-914f883d6e82,Inbound,Refund Related,Refund Enquiry,Worst service ,,,27/08/2023 17:55,27/08/2023 17:57,27-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,1
45bae0e2-64cb-4436-a664-586b80596dd9,Outcall,Returns,Return request,,,,27/08/2023 18:14,27/08/2023 18:15,27-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
d56dc9e4-f96c-40b5-89ce-be4054babbc2,Outcall,Order Related,Delayed,Provide delivery boy contact number also,058c324b-6aed-44d8-8c70-2f138f91367f,17/08/2023 23:07,27/08/2023 08:53,27/08/2023 09:22,27-Aug-23,NAVI MUMBAI,Books & General merchandise,1359,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
c2a8daee-ed94-49fc-8909-e1f5432e5e74,Outcall,Order Related,Delayed,,,,27/08/2023 08:45,27/08/2023 08:50,27-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
34803164-0ca6-494d-b230-89a5ec0bcba0,Inbound,Order Related,Delayed,Thank u for given support,,,27/08/2023 07:39,27/08/2023 07:51,27-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
dd8b4748-a538-4d2d-ab0c-9cd46194c2a5,Inbound,Shopzilla Related,General Enquiry,Good ,,,27/08/2023 08:29,27/08/2023 09:27,27-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
0e425629-8726-48c6-b7d8-f130823b8bcf,Inbound,Returns,Fraudulent User,,,,27/08/2023 09:21,27/08/2023 09:25,27-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,5
09adc389-2990-499b-85ca-b33a6e7d431d,Outcall,Order Related,Customer Requested Modifications,Delevery boy time lagts bllta,,,27/08/2023 10:33,27/08/2023 10:35,27-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
7d9b6c0d-0504-4b4b-a848-7efa56fdb525,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:16,27/08/2023 12:17,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
22bf158f-f2cd-44b3-94c5-d138a4d349a2,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 12:20,27/08/2023 12:42,27-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
db12b053-cffe-4208-89f6-82311978fabf,Inbound,Order Related,Installation/demo,,,,27/08/2023 12:38,27/08/2023 12:43,27-Aug-23,,,,,Lori Daugherty,Mia Patel,Emily Chen,61-90,Evening,5
543a37b1-d496-432e-96cf-61e6049cfb0a,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:12,27/08/2023 14:17,27-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,1
63df5963-08f2-40cb-979c-539d673abeca,Inbound,Shopzilla Related,General Enquiry,thnx,,,27/08/2023 15:33,27/08/2023 15:37,27-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2d8022d0-a011-4037-b189-dbf52e2fd2c1,Inbound,Returns,Reverse Pickup Enquiry,All your customer care executive don't have enough knowledge..Some solve the issue and some really mentally harrass the customer.,,,27/08/2023 16:08,27/08/2023 21:56,27-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d5b216a1-a38a-4560-82ab-4bd039934761,Inbound,Returns,Return request,,,,27/08/2023 17:02,27/08/2023 17:04,27-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
d9b3400a-74f8-4031-b46b-cc5d37284d46,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:24,27/08/2023 21:28,27-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
1363711c-624a-43c8-8d93-50f28c7f80e7,Outcall,Refund Related,Refund Related Issues,,,,27/08/2023 22:55,27/08/2023 22:57,27-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7026dc71-9886-4d15-aff6-e1576ea9f166,Outcall,Order Related,Delayed,Thank you for my help mam ,9f81fedb-d208-4d49-bf4b-6b941ad0e9f1,19/08/2023 10:21,27/08/2023 18:36,27/08/2023 18:45,27-Aug-23,NEW DELHI,Electronics,259,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,4
afbc132a-2bef-4b3d-be5a-dd96c700b90e,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 08:38,27/08/2023 08:40,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
da96da24-3fe1-44bf-b360-2b2e1ad77256,Inbound,Order Related,Delayed,,,,27/08/2023 08:02,27/08/2023 08:06,27-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d9d01532-1978-401b-844a-e6581a55c3cb,Inbound,Cancellation,Not Needed,no,,,27/08/2023 09:10,27/08/2023 12:24,27-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,4
c46718b1-c299-484c-ab4e-548c6f9c97e6,Outcall,Order Related,Order status enquiry,,,,27/08/2023 11:43,27/08/2023 11:44,27-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
29b83e66-7b21-4ecc-a3da-3df5109c65fd,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:48,27/08/2023 10:50,27-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
dffb627c-3270-469d-8544-a77068f7b90f,Inbound,Shopzilla Related,Shopzilla Rewards,,,,27/08/2023 11:06,27/08/2023 11:07,27-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
13e58227-ba3c-4a3f-9244-67881f77d6e3,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,27/08/2023 12:14,27/08/2023 12:19,27-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
e1cd74f6-2030-4a46-a5cd-d1197e84c88c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:24,27/08/2023 13:35,27-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
913494b5-1bb5-4b3a-9b47-d054b250adbe,Email,Order Related,Installation/demo,,,,27/08/2023 13:08,27/08/2023 13:32,27-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
e227db69-4e43-4e08-b5d2-7c9245eea8d3,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:23,27/08/2023 14:52,27-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,1
6be7dd0e-8623-4e07-9370-681f00730c2c,Outcall,Order Related,Installation/demo,,,,27/08/2023 14:04,27/08/2023 14:10,27-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
309639c5-323e-4114-b9e2-cd5b0da2b785,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,,,27/08/2023 14:30,27/08/2023 15:51,27-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5c99249b-6798-4e44-848e-eb59a72f8190,Inbound,Returns,Reverse Pickup Enquiry,Please return my money ,,,27/08/2023 15:33,27/08/2023 15:34,27-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
d46a4aec-2b8a-426d-a074-128f86d01933,Inbound,Returns,Return request,,,,27/08/2023 17:42,27/08/2023 17:48,27-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
4d2c359c-f143-49ba-901e-d503fbe9bf3d,Inbound,Returns,Return request,"For product issues such as airpods, headsets. please provide appropiate options for return and refund.",,,27/08/2023 22:52,27/08/2023 22:54,27-Aug-23,,,,,David Garcia,Sophia Sato,John Smith,>90,Split,5
0d000d65-1d9e-47ee-98ca-52fe20242ac6,Outcall,Order Related,Order status enquiry,,66be3756-acff-4f7a-a591-0e71fa6a6c05,20/08/2023 15:57,27/08/2023 10:36,27/08/2023 10:38,27-Aug-23,PURNIA,LifeStyle,290,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
2b3cd9d1-bb13-41da-80e1-c9989a7f41c6,Outcall,Returns,Return request,  om,f979b841-a486-4884-89d5-9b93406be5b8,22/08/2023 17:37,27/08/2023 10:28,27/08/2023 10:34,27-Aug-23,REWARI,Electronics,899,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
450f72f5-aabc-4f8e-ae04-633317f0c6cd,Inbound,Returns,Reverse Pickup Enquiry,  in customer,f98bf516-974b-455a-a112-6b89fe2f929f,22/08/2023 23:53,27/08/2023 12:38,27/08/2023 12:50,27-Aug-23,GHAZIABAD,Books & General merchandise,518,,Jeremy George,William Park,John Smith,31-60,Morning,5
0613d8e7-2f71-400d-a39e-ff9483f6ecc3,Outcall,Order Related,Priority delivery,,,,27/08/2023 12:24,27/08/2023 13:04,27-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
dbb60342-f447-4c7c-9a6d-e942c509f895,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:27,27/08/2023 21:33,27-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
f983f4f3-6668-4ea4-9db2-0fabe15380fe,Inbound,Refund Related,Refund Related Issues,,,,27/08/2023 19:01,27/08/2023 19:03,27-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
585d8eec-262f-4cf7-b48a-dc499f9e4f88,Inbound,Returns,Wrong,Osm,,,27/08/2023 22:08,27/08/2023 22:09,27-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
28206909-02ce-4559-b735-8e0358eca8b5,Inbound,Returns,Exchange / Replacement,Yes,a78f7a15-d947-4efe-a96b-c3d9b546251f,08/12/2023 10:52,27/08/2023 12:09,27/08/2023 13:07,27-Aug-23,GURGAON,Mobile,27999,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,4
c214ac0c-9a75-4fae-8af5-13591de4c57a,Inbound,Returns,Wrong,,,,27/08/2023 07:47,27/08/2023 07:56,27-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
9b49a58e-0054-43c9-aa14-69c634b8b86b,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 08:32,27/08/2023 08:41,27-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0826ede4-25e2-4767-aebf-fab554cecfd1,Inbound,Returns,Reverse Pickup Enquiry,Good  working,,,27/08/2023 12:49,27/08/2023 12:51,27-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
6adcfe3f-3bc1-4b3b-ac0d-046c8f6fdfb1,Outcall,Returns,Return request,,,,27/08/2023 14:23,27/08/2023 16:12,27-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8890a980-59ce-414e-857b-2cf0aaca96aa,Outcall,Order Related,Order status enquiry,Super ,,,27/08/2023 14:52,27/08/2023 15:10,27-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
754d4270-d505-4adc-8368-ebb82ed13e5c,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:04,27/08/2023 18:37,27-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
1a99b3ca-fa8d-4776-9575-0c6c6497b314,Inbound,Order Related,Delayed,,,,27/08/2023 18:29,27/08/2023 18:32,27-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
d8cad0e5-1ecf-4777-b99f-03fa362452d2,Inbound,Order Related,Delayed,,3fddbb44-56e2-40d1-bc99-f7614d477847,15/08/2023 18:03,27/08/2023 11:37,27/08/2023 11:37,27-Aug-23,BANGALORE,LifeStyle,312,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
754c87f8-4f39-4a84-a736-c291448398df,Inbound,Order Related,Priority delivery,,eccedaea-d312-47e3-828c-8ae7996c45ef,23/08/2023 21:23,24/08/2023 12:09,27/08/2023 16:04,27-Aug-23,SASARA,Mobile,725,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
819ef274-292a-48fd-841c-c278e5dba999,Inbound,Order Related,Order status enquiry,,ebb412b3-d903-4270-8505-6054d9f48985,25/08/2023 20:55,27/08/2023 13:01,27/08/2023 13:02,27-Aug-23,GUNTUR,Books & General merchandise,1099,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
859ffeaf-7903-4d0a-b7bf-e4b4de20f31d,Inbound,Returns,Exchange / Replacement,,,,28/08/2023 01:09,28/08/2023 01:12,28-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
d702f7ee-0269-4303-8792-e7c63b69f330,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 09:32,27/08/2023 09:37,27-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,4
b134637d-d0e0-411a-900a-d11a6bed3813,Inbound,Order Related,Order status enquiry,,,,27/08/2023 09:41,27/08/2023 09:45,27-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fa273cd4-98ed-46d3-962d-01d7c696773c,Inbound,Order Related,Installation/demo,Customer care executive put my call on hold then they are not talked with me directly they rejected the call.,,,27/08/2023 10:23,27/08/2023 10:41,27-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
be57cecf-04ae-4d2a-8119-e6b55ad97b54,Email,Returns,Service Centres Related,,,,27/08/2023 10:48,27/08/2023 10:48,27-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
14b726a5-5ac5-4ab4-b140-4769c8147c57,Inbound,Returns,Service Centres Related,,,,27/08/2023 14:16,27/08/2023 14:19,27-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
c5683583-27f3-4b3f-932c-39ad970b9bb9,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 14:22,27/08/2023 15:15,27-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
a53a4350-d510-4ee7-ade5-b9195aca0402,Inbound,Order Related,Order status enquiry,"  is good with her knowledge,she is owsome in behaviour. She provided proper information about what I asked. She should have get promoted.",,,27/08/2023 16:12,27/08/2023 16:14,27-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
70646732-a814-44e1-be2b-168351ad0086,Inbound,Order Related,Invoice request,,,,27/08/2023 16:33,27/08/2023 16:35,27-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
f9d46b3c-8581-4757-bc9b-8052ccd59a3e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:41,27/08/2023 16:43,27-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
9e9e2bc8-dea4-4119-bab9-75bcfdbf5f1f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:46,27/08/2023 16:47,27-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
5acda97d-8b58-44e1-a7e7-f6e6e90ab8aa,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:59,27/08/2023 21:29,27-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
1c4d7051-1071-4b7e-a998-43d726a65232,Inbound,Product Queries,Product Specific Information,That was good talk with executive he explained very well with professionalism.,,,27/08/2023 18:24,27/08/2023 18:26,27-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
2231eea0-68e4-49e8-a12c-b9f2ab1ecc0f,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 19:43,27/08/2023 19:44,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
2292d188-f0d2-4d36-8a6e-6a66b83c0627,Inbound,Returns,Return request,Add exchange+ return in policy,,,27/08/2023 22:37,27/08/2023 22:42,27-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
90a3878e-bb93-4459-971c-0ea903e6e792,Inbound,Returns,Reverse Pickup Enquiry,,87b7f3cb-fac8-411b-b11e-63b137341c8a,08/09/2023 06:09,27/08/2023 17:06,27/08/2023 17:07,27-Aug-23,BALESHWAR,LifeStyle,259,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
e6885f71-3d76-46a0-b5bf-2a2e1ac4bc54,Inbound,Order Related,Delayed,,,,26/08/2023 21:17,27/08/2023 09:18,27-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
e0b50324-80a9-4326-9619-96b39a17e228,Inbound,Order Related,Customer Requested Modifications,,,,26/08/2023 16:22,27/08/2023 19:13,27-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f7777b19-c715-4902-a43c-327ac8bcbde6,Outcall,Payments related,Online Payment Issues,,,,27/08/2023 08:42,27/08/2023 12:39,27-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
6da555ce-c480-4da3-82fd-129f4927f9fc,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 09:59,27/08/2023 10:04,27-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
913c62e0-2d24-4a84-a354-767e2cdf463f,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:05,27/08/2023 17:34,27-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,3
014dceb6-9871-43c9-b838-6b25bf91d11e,Outcall,Order Related,Invoice request,,,,27/08/2023 13:21,27/08/2023 13:27,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
84897b5c-4aae-486b-9858-2a836f90be0c,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 14:16,27/08/2023 14:17,27-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,4
5d258aac-79a6-40de-9eaf-7add0919a130,Inbound,Returns,Missing,Missing packaging ,,,27/08/2023 17:47,27/08/2023 17:57,27-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
0d97f6b1-bf65-4641-9ac9-df56f1456a48,Inbound,Order Related,Priority delivery,Good,,,27/08/2023 17:11,27/08/2023 17:16,27-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
c2665c1b-13d6-4844-8bd4-69499a06d71a,Inbound,Returns,Wrong,,,,27/08/2023 20:09,27/08/2023 21:18,27-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
9e5fa2f1-bf6d-4c23-984d-a62d2af07709,Inbound,Returns,Return request,,ccc94780-4bfb-4a66-9dc2-69b85fccc61a,18/08/2023 22:52,27/08/2023 09:15,27/08/2023 09:22,27-Aug-23,JODHPUR,Electronics,999,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
390a242f-f0fc-468e-b613-d853b082ef8f,Inbound,Order Related,Order status enquiry,Thanks you ,088d89fa-ec43-44ee-96cc-914fe2fe16c7,24/08/2023 11:42,27/08/2023 12:15,27/08/2023 12:17,27-Aug-23,NEEMUCH,Mobile,23999,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e55a81ed-252b-436b-bc30-2994e7f7ec56,Inbound,Order Related,Delayed,,9d1c7efc-ba82-414d-bee3-bbb42ad4c548,20/08/2023 08:07,26/08/2023 20:22,27/08/2023 04:11,27-Aug-23,GHAZIABAD,Books & General merchandise,2999,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3367f77e-2197-4b32-bac4-5efa9e1ef144,Inbound,Order Related,Delayed,Kindly request you to deliver my order today ,,,27/08/2023 13:15,27/08/2023 13:16,27-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
059132f8-8288-4404-83e0-8f227d57f662,Outcall,Returns,Missing,,,,27/08/2023 13:00,27/08/2023 13:07,27-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
c222879c-d460-4eed-b8ef-8f0e0675140e,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:35,27/08/2023 14:45,27-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,1
c3bea33e-c0bd-4431-8126-d2ab36789d02,Inbound,Order Related,Installation/demo,,,,27/08/2023 14:31,27/08/2023 14:34,27-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
b8561601-f427-422e-ac44-399b9c23c3bb,Inbound,Order Related,Order status enquiry,Thank for helping me for the payment issue ,,,27/08/2023 15:47,27/08/2023 15:50,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
cf41c1ae-ec49-4add-8d1b-ae57b461c709,Inbound,Returns,Return request,Thank you ,,,27/08/2023 17:53,27/08/2023 18:02,27-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
9e6abe8e-a513-4ce0-ac92-6d43cbdf4b2f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:06,27/08/2023 19:37,27-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
98fa5a2d-894b-4647-8429-dd7c4fbeb8da,Outcall,Cancellation,Return cancellation,,,,27/08/2023 19:40,27/08/2023 19:46,27-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,4
4862ef4e-df6e-4fbd-b025-443bd565d8ad,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:37,27/08/2023 21:13,27-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
faf6e408-412f-4e4e-91f8-13dd2e37760c,Inbound,Order Related,Order status enquiry,,2a50940a-03c4-45de-a075-0ac42aa964ff,16/08/2023 17:09,27/08/2023 08:47,27/08/2023 08:48,27-Aug-23,AHMEDABAD,Electronics,999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a778d07a-4f6e-4a65-9ac2-8baa82f251d1,Inbound,Returns,Self-Help,,,,26/08/2023 18:57,27/08/2023 10:27,27-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
4b510f84-efb3-4074-9d9c-f410cb8a8336,Inbound,Order Related,Delayed,I am happy ,,,27/08/2023 10:58,27/08/2023 11:11,27-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
c80073fa-00c6-46f1-a197-aa5b3e152a93,Inbound,Returns,Fraudulent User,I will not going to shopping from Shopzilla in future because of Return fee of 75rs. Other apps not taking this charges from their loyal customers.,,,27/08/2023 13:28,27/08/2023 14:06,27-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
a0fbd932-b1a0-440b-9f02-bcb0446827fc,Inbound,Returns,Reverse Pickup Enquiry,Sometimes delivered wrong products,,,27/08/2023 14:28,27/08/2023 14:31,27-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
bcef017f-e4da-4c05-9e83-ba550ed546fa,Inbound,Returns,Reverse Pickup Enquiry,Educate the courier agents about how to correctly inform the customer about any issues regarding returns instead of informing customers that they cannot accept the return because there is no brand name printed on the product even though there is NO BRAND NAME WRITTEN ANYWHERE on the product even on the Shopzilla website images.,,,27/08/2023 16:59,27/08/2023 18:49,27-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
2c3b6eca-065a-4573-94e9-ca5d03db808e,Inbound,Order Related,Delayed,I wish that orders are not delayed as much as possible,,,27/08/2023 21:07,27/08/2023 22:11,27-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
7524a19f-4d05-4f8a-8571-18cc6db597ae,Outcall,Order Related,Order status enquiry,,,,27/08/2023 22:11,27/08/2023 22:13,27-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
931ecd26-72e6-4015-b1a9-5c592299afa8,Inbound,Returns,Reverse Pickup Enquiry,Very good excilent ,e719ea6f-8d58-43fb-90df-c3b37aebfa1a,17/07/2023 21:41,27/08/2023 22:43,27/08/2023 23:30,27-Aug-23,AHMEDABAD,Books & General merchandise,2880,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
35a5939c-d880-4058-9fe4-50783a207e01,Inbound,Returns,Damaged,Good understanding me,6ba22581-a76c-416e-9679-70d5ac158db2,23/08/2023 15:33,27/08/2023 19:56,27/08/2023 20:05,27-Aug-23,SHAHJAHANPUR,Books & General merchandise,69,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
9e9f584e-6ed1-496e-8ed7-e643584cf026,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 09:13,27/08/2023 09:16,27-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
e5f3a29c-ed5e-40f1-a3eb-fd4ea9d8b61e,Inbound,Order Related,Delayed,,,,27/08/2023 09:58,27/08/2023 09:58,27-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
dd39e2d4-2c23-4d67-b154-da313bca482d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:49,27/08/2023 11:19,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
0b37ec8b-12f7-4228-b41b-3dbf8321e064,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 10:59,27/08/2023 11:02,27-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
6a8eb8ba-3e77-47b1-8866-531193567e95,Inbound,Feedback,UnProfessional Behaviour,Thx,,,27/08/2023 14:32,27/08/2023 14:36,27-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9b2a63ab-3c5b-4ac4-ad32-1bfbb9381a3c,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 16:16,27/08/2023 16:18,27-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
0d89065c-bca6-4758-9f91-ee7b5bc927cc,Inbound,Order Related,Order status enquiry,,,,27/08/2023 16:36,27/08/2023 17:08,27-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
bcb7d4ec-a7ec-4a63-86b5-4a12d1a1be32,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:57,27/08/2023 17:15,27-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
8cd2d1b2-c574-42c6-9c75-68f3ea71dc17,Inbound,Returns,Reverse Pickup Enquiry,Fast solution ,,,27/08/2023 17:09,27/08/2023 17:27,27-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
6c8d51b4-ee2f-4dcb-814a-aa468c84c2ae,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 20:32,27/08/2023 20:34,27-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
a1044101-4e29-4e4a-af1e-b334d075f6a6,Inbound,Feedback,UnProfessional Behaviour,,ee7522cd-23cc-4832-b923-d9e81b232c4a,08/09/2023 21:16,27/08/2023 22:59,27/08/2023 23:03,27-Aug-23,HYDERABAD,LifeStyle,1182,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
f9c254d9-f627-4da0-883c-3ae30a15398a,Inbound,Order Related,Delayed,Nil,,,26/08/2023 20:05,27/08/2023 07:11,27-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,4
634498a8-5b37-40c4-8940-d7b8ec9a05aa,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 15:21,27/08/2023 07:11,27-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
8f679482-c7eb-4a63-a91a-2c2e5e2a8c8c,Outcall,Cancellation,Not Needed,,,,27/08/2023 08:49,27/08/2023 09:33,27-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2591a12e-e0de-43a7-922b-4d8567b631a4,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 14:01,27/08/2023 14:04,27-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,4
d1a66608-b538-4e2d-b107-69ebd03afb35,Inbound,Order Related,Delayed,,,,27/08/2023 14:32,27/08/2023 14:32,27-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f08e3b23-e4ee-4413-8674-b7390d2e4639,Inbound,Returns,Reverse Pickup Enquiry,Very good person ,,,27/08/2023 15:04,27/08/2023 15:06,27-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
09f16dd8-9955-4353-a9a1-b85bfafbb066,Inbound,Order Related,Delayed,,,,27/08/2023 20:54,27/08/2023 21:17,27-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
3ec55f52-66c2-4537-9d6f-76f91954b8bf,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:02,27/08/2023 20:03,27-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
a7e5affd-db27-4b6b-b550-abf8b0bf1c86,Inbound,Returns,Reverse Pickup Enquiry,Good ,,,27/08/2023 21:37,27/08/2023 21:41,27-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
a421fc25-81af-4814-aae3-b29192f10b0e,Inbound,Returns,Reverse Pickup Enquiry,,25f4c2d0-5356-4797-a06c-22b33632ece3,08/05/2023 13:04,26/08/2023 21:26,27/08/2023 10:52,27-Aug-23,RANCHI,LifeStyle,439,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
ee77f6d0-7883-4940-a8cd-e03d3821565c,Inbound,Returns,Reverse Pickup Enquiry,Nice to explain me ,26922cba-a643-4b58-a3a1-e5ddea20a53b,16/08/2023 14:28,27/08/2023 19:05,27/08/2023 19:06,27-Aug-23,ETWAH,Electronics,1999,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
0fa1c5a9-e3cf-41ab-8bef-b343474010a7,Email,Order Related,Delayed,,8cf6b461-c691-4e75-b350-d05115bae110,20/08/2023 15:39,25/08/2023 19:13,27/08/2023 20:25,27-Aug-23,CHURU,Home,131,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,1
0edbc53f-3edc-48bc-875f-62e3e49205d9,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 19:17,27/08/2023 08:58,27-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d33e5d14-a43a-4652-831c-d67cf5338910,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:45,27/08/2023 07:50,27-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
b8429900-7860-4354-b5a9-17c0b467d099,Inbound,Order Related,Seller Cancelled Order,,,,27/08/2023 08:15,27/08/2023 08:50,27-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
c48d77b6-eea9-42b4-99b1-45c366954c55,Inbound,Payments related,Payment related Queries,"Thank you ?? , Shopzilla ",,,27/08/2023 10:15,27/08/2023 10:21,27-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
6f5ecd36-b44f-4ab1-a25f-000ca20ff876,Email,Returns,Missing,Good ,,,27/08/2023 17:28,27/08/2023 17:29,27-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
f148df2c-81f6-45b7-a9b5-04ae9470fb5a,Inbound,Returns,Return request,I am so happy thank you sir and thank you Shopzilla,,,27/08/2023 11:48,27/08/2023 11:49,27-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
249c42aa-0fb9-478e-8035-4b8e7fb1b8d4,Inbound,Order Related,Order status enquiry,,,,27/08/2023 12:09,27/08/2023 12:22,27-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,2
ab2f202e-409c-4a32-b7f5-efff60bc9280,Email,Returns,Reverse Pickup Enquiry,,,,27/08/2023 14:00,27/08/2023 15:27,27-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
e711379b-9afb-4d3c-9db1-1a47220c01ba,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:00,27/08/2023 16:01,27-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
cb649de3-7d98-4b9d-a1c4-50f4dc778317,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:48,27/08/2023 17:00,27-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
174a89ad-5cb9-4386-9bf8-1d317b866cf3,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 17:20,27/08/2023 19:59,27-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
1a65964a-e603-44f9-8f8c-8aeededd846f,Inbound,Order Related,Installation/demo,,,,27/08/2023 20:11,27/08/2023 20:15,27-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e4e620c4-1753-4606-9566-d32fdd4e78c3,Inbound,Order Related,Order status enquiry,The executive was well informed and well mannerred. Won my heart. Had a decent conversation. Keep it up.,,,27/08/2023 21:29,27/08/2023 21:56,27-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3ee55b87-1867-4a89-a3e9-91aa223d5c97,Inbound,Returns,Reverse Pickup Enquiry,Fraud company ,a8ec8d1b-72b5-4e2d-b292-47c667e8cda0,22/07/2023 20:03,26/08/2023 18:36,27/08/2023 08:03,27-Aug-23,NEW DELHI,Electronics,21999,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
e31c9a5a-d478-48a6-9f3e-4b3b59dabe02,Inbound,Order Related,Delayed,,9b030713-6641-4e77-babe-f67797b4ff28,19/08/2023 08:12,26/08/2023 23:23,27/08/2023 06:54,27-Aug-23,SURAT,Books & General merchandise,645,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cbdb1bb1-3de0-42d5-bab4-20dbdd56c06b,Inbound,Returns,Reverse Pickup Enquiry,,38b5fc88-034d-44bf-a72d-c5a020a5b897,15/08/2023 13:11,24/08/2023 09:55,27/08/2023 09:45,27-Aug-23,JAIPUR,LifeStyle,742,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
a0e687a2-e92f-4694-839a-c00a954c0a8a,Inbound,Returns,Reverse Pickup Enquiry,Resolve my problem ,0e0eaa01-013c-4825-acca-51443ed91077,14/08/2023 16:23,27/08/2023 16:16,27/08/2023 16:38,27-Aug-23,KHARAGPUR,Electronics,1069,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
160059c6-f8d4-405d-ab3c-da1f29586e98,Inbound,Returns,Reverse Pickup Enquiry,,484a1a89-0dc3-47a2-9e82-90631f2c8521,08/08/2023 18:15,27/08/2023 19:08,27/08/2023 19:16,27-Aug-23,UNA,Books & General merchandise,299,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,4
23058286-94b0-4d49-9400-d82e57a39700,Inbound,Returns,Reverse Pickup Enquiry,,,,26/08/2023 15:08,27/08/2023 16:34,27-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
53f84fc5-00b7-43bb-9836-0fcada7814aa,Inbound,Payments related,Payment related Queries,,,,26/08/2023 22:30,27/08/2023 10:50,27-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,3
d4e25832-c138-44cc-adc3-a41de26d2a08,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:39,27/08/2023 07:43,27-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
3f882aad-4f55-4507-9781-fd87def89bcd,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 07:56,27/08/2023 08:01,27-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
308748ef-9b01-4060-9567-cda8b6148895,Outcall,Cancellation,Not Needed,,,,27/08/2023 11:51,27/08/2023 11:52,27-Aug-23,,,,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
b3c9f1e4-14b5-41d5-a784-a837bfedf5a6,Email,Cancellation,Not Needed,very good ,,,27/08/2023 22:36,27/08/2023 22:44,27-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9a21211f-a559-45ca-89c9-76a1a6ef470f,Inbound,Order Related,Delayed,,,,27/08/2023 13:51,27/08/2023 13:52,27-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
214c130c-cf07-42c5-87d5-8aeae970008d,Outcall,Order Related,Order status enquiry,Sir Am totally satisfied from your side thank u so much sir,,,27/08/2023 13:59,27/08/2023 14:00,27-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
9e7f235f-f128-4524-b0ba-b03dae43ed29,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 17:00,27/08/2023 21:23,27-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,2
7bdfb53f-2843-48a1-bd28-10f1b1dc1045,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:15,27/08/2023 18:25,27-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,4
c8aafa31-d9d6-4dfb-b030-f226382685f0,Inbound,Returns,Reverse Pickup Enquiry,Worst ,,,27/08/2023 19:01,27/08/2023 22:40,27-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
4063363b-41a3-4810-8944-12b116e6883e,Inbound,Order Related,Invoice request,  good parsion,,,27/08/2023 20:19,27/08/2023 20:20,27-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
19a51a60-3add-4914-b6b2-ccf7cd49e717,Inbound,Returns,Reverse Pickup Enquiry,5,e270784a-b132-4e7b-81cf-663ffc78b914,31/07/2023 21:49,27/08/2023 09:29,27/08/2023 09:34,27-Aug-23,GHUMARWIN,Electronics,13990,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
2a9c64e0-ef90-4fba-a620-e7a033e4694e,Inbound,Returns,Wrong,,,,28/08/2023 01:06,28/08/2023 01:08,28-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,4
e7806b92-7ddf-4236-8590-e668f5de74b9,Inbound,Cancellation,Not Needed,He is not done anything ,,,27/08/2023 07:53,27/08/2023 07:59,27-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
e5fead05-4c44-4b0d-8b2d-da9e3b7542be,Inbound,Returns,Fraudulent User,Kindly short out my family problem due to the product. Thank you ,,,27/08/2023 06:52,27/08/2023 09:24,27-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
93874fae-6f83-403f-908f-d7d96f6ce462,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:14,27/08/2023 08:16,27-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,4
c50c19ea-5030-4363-a0b8-740ae9b593a0,Inbound,Order Related,Order status enquiry,,,,27/08/2023 10:01,27/08/2023 14:57,27-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,2
5bd6298f-aad0-4cb1-bd41-ba81bdd24680,Inbound,Order Related,Order status enquiry,,,,27/08/2023 11:50,27/08/2023 11:51,27-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
d50c6a9b-87cf-4ede-b839-95971ec2bb12,Inbound,Order Related,Customer Requested Modifications,,,,27/08/2023 12:09,27/08/2023 12:13,27-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c7f858ec-cd52-4b26-9400-e4570cd18da1,Inbound,Refund Related,Refund Enquiry,,,,27/08/2023 13:32,27/08/2023 13:35,27-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
396e9a85-6a37-4f79-8838-d864c15ebb62,Inbound,Order Related,Invoice request,,,,27/08/2023 14:06,27/08/2023 14:11,27-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
886af1c8-4783-470b-9ec6-9a876ba169dd,Inbound,Order Related,Invoice request,,,,27/08/2023 15:07,27/08/2023 15:14,27-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
0d5b1110-6fbe-4d16-9679-3a39c96fdd89,Inbound,Product Queries,Product Specific Information,,,,27/08/2023 18:01,27/08/2023 19:44,27-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
c4004544-bb40-486a-b403-4e57b57148c6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:08,27/08/2023 20:16,27-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
4fdbb77d-65c7-403f-8b6b-889aaf005390,Inbound,Cancellation,Not Needed,,,,27/08/2023 22:14,27/08/2023 22:16,27-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d3785b87-9a40-495b-a0bc-2d9de3d30c68,Inbound,Product Queries,Product Specific Information,,,,28/08/2023 00:14,28/08/2023 00:16,28-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
b1a60067-8c32-453a-a803-44a5c6deae31,Inbound,Product Queries,Product Specific Information,,,,28/08/2023 00:50,28/08/2023 00:53,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
ce58c1fc-e706-4c72-b904-11badedae5e3,Inbound,Returns,Return request,,2d7c5312-7058-42c6-8b1f-a121ea9be475,22/08/2023 21:47,27/08/2023 11:05,27/08/2023 11:07,27-Aug-23,RAJKOT,Electronics,599,,Luis Werner,Brayden Wong,John Smith,>90,Morning,3
4ef4fe36-a091-47a7-989d-ad67138b9c81,Outcall,Order Related,Order status enquiry,Thanks for helping,,,27/08/2023 01:15,27/08/2023 08:53,27-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
721007b0-7ee1-4754-9cf9-d2eff9375336,Inbound,Returns,Return request,,,,27/08/2023 08:44,27/08/2023 08:48,27-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
ed8dd3ed-6dae-4bb9-91b0-cd0127dbe53f,Inbound,Returns,Wrong,,,,27/08/2023 09:43,27/08/2023 09:47,27-Aug-23,,,,,Carol Washington,Lucas Singh,John Smith,31-60,Evening,4
8bac6855-8b96-4e07-a925-864cf8c78997,Outcall,Order Related,Installation/demo,,,,27/08/2023 11:45,27/08/2023 11:52,27-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6287d3ac-a95e-49cf-8306-58145f071d6e,Inbound,Order Related,Order status enquiry,,,,27/08/2023 11:54,27/08/2023 11:54,27-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
d2b373fd-c3af-4863-8edc-9653f46df0f0,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 12:09,27/08/2023 12:57,27-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
8b396f1a-fca3-4a65-9b0b-ba4ac095f8f2,Outcall,Returns,Reverse Pickup Enquiry,Bes,,,27/08/2023 12:39,27/08/2023 12:46,27-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
09d53c61-821f-40c0-8712-0bd99ba960af,Inbound,Returns,Reverse Pickup Enquiry,???? ?? ????? ????? ,,,27/08/2023 14:19,27/08/2023 14:26,27-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
d5fda52c-d961-4288-85bd-cafaae320624,Inbound,Order Related,Unable to track,Good ,,,27/08/2023 15:33,27/08/2023 15:33,27-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
93925049-d275-48d8-824e-58c962dae34f,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:34,27/08/2023 21:22,27-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
e2eafcb0-95ce-49bb-8661-be9abccd2f57,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 18:40,27/08/2023 18:43,27-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
c1931a7b-5491-4a10-8e97-efe8a83ab979,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla company frord company,,,27/08/2023 20:35,27/08/2023 20:41,27-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,1
3242843c-9e9f-47b5-b700-0929683df410,Email,Order Related,Installation/demo,,,,28/08/2023 01:01,28/08/2023 01:25,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
d1f50515-6094-4f85-b5b3-aa101b144221,Inbound,Returns,Reverse Pickup Enquiry,,04bdad2f-2142-4f70-a613-0a66caf0f762,13/08/2023 17:38,27/08/2023 16:45,27/08/2023 20:37,27-Aug-23,KANPUR,Electronics,1099,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
c1cf642d-c752-4b8c-8567-697ea657587d,Outcall,Refund Related,Refund Related Issues,,9d41b8c7-c61e-49a0-98f5-d2b817c69697,23/08/2023 11:58,27/08/2023 10:02,27/08/2023 10:03,27-Aug-23,NEW DELHI,Home,290,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
ace9cf34-07f9-49f2-92a3-2a2c397f363d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 11:20,27/08/2023 14:48,27-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
76dd77f5-b7f8-41ca-85c7-5255f6246f5b,Inbound,Returns,Reverse Pickup Enquiry,There are issue with return my product and refund,,,27/08/2023 13:54,27/08/2023 13:54,27-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
6e070f3b-7c46-416a-bdbf-db62b2db5a40,Inbound,Shopzilla Related,General Enquiry,Good ,,,27/08/2023 14:03,27/08/2023 14:06,27-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7555ed35-c254-49f8-ab62-11945562dcf3,Inbound,Returns,Reverse Pickup Enquiry,Good people ,,,27/08/2023 14:08,27/08/2023 14:10,27-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
bff55d48-f897-47b4-b2d1-e23afa7a7799,Outcall,Returns,Return request,Good prr   order pura kre ,,,27/08/2023 18:49,27/08/2023 18:51,27-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,3
776669ed-12d1-4699-98ee-a297ec3c23a6,Inbound,Returns,Return request,,,,27/08/2023 16:22,27/08/2023 16:32,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
369a4fee-3986-42bd-b3c2-76cf6061f08c,Inbound,Returns,Return request,,,,27/08/2023 15:52,27/08/2023 15:59,27-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
62392709-171b-4529-83b2-d4a7420afe2d,Inbound,Returns,Fraudulent User,,,,27/08/2023 17:36,27/08/2023 17:39,27-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
6c9ed731-0406-414e-acf1-76041f5554b5,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:13,27/08/2023 19:16,27-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
dfb2e14e-f22e-4d01-8af2-5ef28116f71d,Inbound,Payments related,Online Payment Issues,,,,27/08/2023 21:06,27/08/2023 21:56,27-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
4b4030fe-ce53-4e13-933e-b2347511dbd8,Inbound,Order Related,Customer Requested Modifications,The executive was a very good person,,,27/08/2023 21:17,27/08/2023 21:18,27-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b6eae2fa-818e-4f45-8ca5-b0483ea01278,Inbound,Order Related,Installation/demo,Very nice ,c364f3b1-1a4c-4c3c-8716-3a3480263345,21/08/2023 23:25,27/08/2023 10:42,27/08/2023 10:47,27-Aug-23,MIRZAPUR,Home Appliences,18999,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1c39c427-848f-49ec-8553-1549d8608be6,Inbound,Order Related,Delayed,,,,27/08/2023 13:40,27/08/2023 13:43,27-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
5e8acb3d-eb92-4bee-9f6b-e2af924b204e,Outcall,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:04,27/08/2023 12:10,27-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
ec57a93e-dde6-4da5-a0a0-d7508ee38e57,Inbound,Shopzilla Related,General Enquiry,,,,27/08/2023 12:24,27/08/2023 12:25,27-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5abd5c69-8df5-4588-b389-9fe66e6010f8,Inbound,Returns,Reverse Pickup Enquiry,Very good ,,,27/08/2023 12:37,27/08/2023 12:42,27-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
39dff16b-10ee-4330-9b72-8f62cadc1ca7,Inbound,Returns,Fraudulent User,,,,27/08/2023 14:56,27/08/2023 20:49,27-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
8dbd1bc6-87d4-49e9-8373-20a205b6e382,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:53,27/08/2023 16:55,27-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
181a91ea-d1ba-4b60-b78f-9edc2542bdb7,Inbound,Payments related,Online Payment Issues,Excellent ,,,27/08/2023 19:47,27/08/2023 19:54,27-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
cf2c5277-344c-4932-908f-645ccdfa7a3c,Inbound,Feedback,UnProfessional Behaviour,,0a936238-da18-4690-8f50-849c0dcd5328,14/08/2023 19:16,26/08/2023 21:28,27/08/2023 23:47,27-Aug-23,JAMSHEDPUR,Home,260,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
0a5a8859-276b-4167-81f9-d818fe229a50,Outcall,Returns,Return request,Not mentioned in ,ee1860ab-e026-45a4-bdc3-8ac2d2ed29fb,20/08/2023 22:51,27/08/2023 11:54,27/08/2023 14:03,27-Aug-23,ALIGARH,Electronics,679,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
366f3557-a39b-49b3-9679-ad9ccc0942f6,Outcall,Order Related,Installation/demo,,,,26/08/2023 19:33,27/08/2023 05:05,27-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,4
9523c9bb-1663-46d0-b823-d8223bdcd87a,Email,Order Related,Delayed,,,,27/08/2023 07:44,27/08/2023 08:15,27-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
c787ef5a-a7ef-4e04-84bf-5b84f0097a45,Inbound,Order Related,Installation/demo,,,,27/08/2023 11:06,27/08/2023 11:59,27-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
7c876210-f81b-40b2-9d24-d7f43e7d5cee,Outcall,Order Related,Order status enquiry,Good ,,,27/08/2023 16:47,27/08/2023 16:48,27-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d21b763d-0bbe-4037-985a-66edaf03fc17,Inbound,Returns,Exchange / Replacement,,,,27/08/2023 10:03,27/08/2023 10:09,27-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
134f5625-2785-4681-b1e6-6853cf3b42c8,Inbound,Order Related,Delayed,Nice ,,,27/08/2023 11:32,27/08/2023 11:38,27-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
3fb6a56e-24c0-4a26-a12a-434bcf403b65,Outcall,Shopzilla Related,General Enquiry,Good,,,27/08/2023 12:06,27/08/2023 12:09,27-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
e0172441-ed82-4b97-999a-2471a71c6507,Outcall,Shopzilla Related,General Enquiry,,,,27/08/2023 12:31,28/08/2023 00:21,28-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
c064bc8c-c680-498a-9235-1bbae7cd4073,Inbound,Shopzilla Related,General Enquiry,Shopzilla not good plz SuperBuy used sequrity charge apply many products and extra amount charged ,,,27/08/2023 16:46,27/08/2023 16:54,27-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
8b25d80b-71d9-4119-b36d-b3ec99fd4e22,Inbound,Returns,Reverse Pickup Enquiry,. ,,,27/08/2023 17:14,27/08/2023 17:16,27-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,4
fb4de37d-f039-4368-aae1-3acf8ace4ba6,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 19:15,27/08/2023 19:16,27-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,1
e5921bc9-07ee-44c7-a9d5-06ca1544d93b,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 21:07,27/08/2023 21:08,27-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d2d413bd-c16c-46be-838b-da81ee95ceb2,Outcall,Order Related,Invoice request,,,,27/08/2023 21:31,27/08/2023 21:59,27-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
e39bf797-0fcc-4c03-afd6-d8da88bbb742,Inbound,Order Related,Installation/demo,,db3db680-81c2-4bb2-aeae-c708a0e6b0e3,19/08/2023 08:53,25/08/2023 17:35,27/08/2023 13:09,27-Aug-23,KHATRA,Home Appliences,8999,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
a0ff51c0-9983-4bda-bcd9-06ecf5a3158f,Inbound,Order Related,Priority delivery,,8d023ba2-f02d-41fe-ac69-5d82d88f6283,24/08/2023 16:22,27/08/2023 20:50,27/08/2023 20:52,27-Aug-23,PALWAL,LifeStyle,784,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
1af2aa7b-837a-488e-926f-228350eb3701,Inbound,Returns,Return request,,,,27/08/2023 11:11,27/08/2023 11:13,27-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
0c137021-9f6d-4340-9746-3e23a28352c9,Inbound,Order Related,Delayed,,,,27/08/2023 17:28,27/08/2023 17:29,27-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
aeb25b02-c3cc-4962-921e-509edf3134f2,Email,Returns,Reverse Pickup Enquiry,Thank ,,,27/08/2023 08:43,27/08/2023 08:47,27-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
8d4457c1-a448-41e2-bd44-7924856c3a40,Inbound,Order Related,Order status enquiry,,,,27/08/2023 10:43,27/08/2023 10:47,27-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
fb192e7e-eeee-4a71-bd77-81edf1a5035f,Outcall,Returns,Reverse Pickup Enquiry,Provide customer care support number too on app and website,,,27/08/2023 11:46,27/08/2023 11:47,27-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
a118ddf6-ac42-4b18-a870-07450f055cc0,Inbound,Order Related,Order status enquiry,Thanks you,,,27/08/2023 11:54,27/08/2023 11:58,27-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8ccaa8cd-84ca-4763-a50c-6508da7cf186,Inbound,Returns,Reverse Pickup Enquiry,Costmer cair exicutive good rispon ,,,27/08/2023 11:50,27/08/2023 11:51,27-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
7e5d30a3-7eff-4e1c-945a-9c5c5c29f54e,Inbound,Returns,Return request,,,,27/08/2023 13:44,27/08/2023 14:20,27-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
028848b9-f530-4bf0-bb24-d4f84e7355ed,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:01,27/08/2023 15:08,27-Aug-23,,,,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,4
bde6a9ed-ab28-4582-be7b-ce1cc2269786,Inbound,Returns,Reverse Pickup Enquiry,1st call didn闁肩儤甯￠崺妞ゆ垼妫勬俊绌 connect and voice was heard,,,27/08/2023 16:05,27/08/2023 16:07,27-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,3
48c35097-ca89-4b54-afed-d7b1ac115da3,Inbound,Returns,Reverse Pickup Enquiry,Hmmm,,,27/08/2023 19:30,27/08/2023 19:31,27-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
e54acd88-8f6a-4e28-819c-dd6a6c2ce654,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 20:11,28/08/2023 01:04,28-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
35e638a6-cc77-4d41-bfce-78a69951074b,Inbound,Returns,Return request,,,,27/08/2023 22:25,27/08/2023 22:27,27-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
91a221d7-858c-410d-bdbd-ead481c60aba,Inbound,Order Related,Order status enquiry,,3d8ae86c-567c-4512-bbd6-3a089e948d7a,13/08/2023 13:10,26/08/2023 09:00,27/08/2023 08:57,27-Aug-23,NEW DELHI,Mobile,9999,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,3
5b669a7c-cde3-4f5d-a919-9f8ed06968a4,Inbound,Returns,Exchange / Replacement,,1fa32403-d832-448a-8737-8144b0842498,08/06/2023 13:21,26/08/2023 16:41,27/08/2023 07:23,27-Aug-23,CHENNAI,Mobile,58499,,David Smith,Nathan Patel,John Smith,>90,Split,1
7a126541-29f9-4e4e-9742-1cc5d3f5b6a2,Inbound,Returns,Reverse Pickup Enquiry,,50cfe7ae-6c38-4356-bfde-121a5e277e81,19/08/2023 17:08,27/08/2023 17:38,27/08/2023 17:39,27-Aug-23,PATTI,Electronics,999,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
40e1cf5d-4782-41f9-964f-2079b74b9235,Inbound,Returns,Wrong,No comments.,,,26/08/2023 19:28,27/08/2023 10:46,27-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
f0fcc960-c4f1-42a4-b93b-77e097a62f80,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 13:08,27/08/2023 13:09,27-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,1
07352867-7ff6-49db-8db0-2bc450c2bd03,Inbound,Feedback,UnProfessional Behaviour,Please complaint for delivery men ganshyam yadav ,,,27/08/2023 13:44,27/08/2023 13:55,27-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e092b755-8fa6-4f29-929f-4c8886772259,Outcall,Payments related,Online Payment Issues,Good ,,,27/08/2023 14:03,27/08/2023 14:05,27-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
d6f609de-856b-4c0e-8d8a-4f69f73d542d,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 15:11,27/08/2023 15:27,27-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
1afa49c9-72a3-4950-a023-846a31908028,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 16:40,27/08/2023 16:44,27-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7fb351c0-8a4f-415b-bf47-d57e3fd89368,Inbound,Feedback,UnProfessional Behaviour,,,,27/08/2023 17:37,27/08/2023 17:38,27-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
f548aa4a-d32b-4ff0-aa76-4bac504bc6ed,Inbound,Returns,Reverse Pickup Enquiry,Check such issues your self instead of waiting for a complain.,,,27/08/2023 18:26,27/08/2023 18:26,27-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
f94c5c9d-f09b-476d-ab18-e61833b95272,Inbound,Returns,Service Centres Related,,,,27/08/2023 19:22,27/08/2023 19:24,27-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
4cc44a6e-5011-46ab-8683-3e7340da60e0,Inbound,Order Related,Order status enquiry,,,,27/08/2023 19:30,27/08/2023 19:33,27-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
4da6035e-e546-4dfe-b41e-233c05699ffb,Inbound,Returns,Return request,,b6c8150c-3453-43e6-a6e9-735de161ba8d,20/08/2023 16:25,27/08/2023 17:49,27/08/2023 17:52,27-Aug-23,JAIPUR,Electronics,986,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
b64d1437-2e3c-436f-b0e9-512a5cfea432,Inbound,Returns,Reverse Pickup Enquiry,Give them some Power ,558c38a3-f9eb-44c3-8b81-7ad19b1e1334,08/04/2023 16:32,27/08/2023 13:21,27/08/2023 13:24,27-Aug-23,REWA,LifeStyle,688,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
7f106e57-91c2-42c3-8ed8-0039d79c0d33,Inbound,Returns,Reverse Pickup Enquiry,,e90153c4-c9b5-489e-9dde-41751af2d111,20/08/2023 16:45,27/08/2023 15:17,27/08/2023 15:19,27-Aug-23,GURGAON,LifeStyle,221,,Logan Barnett,William Park,John Smith,31-60,Morning,5
6e3d1fb0-ebcd-4a2a-899c-c6d972418559,Outcall,Order Related,Delayed,,,,26/08/2023 08:34,27/08/2023 21:51,27-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,1
95cfea9a-1746-4551-a28f-97702aa32815,Inbound,Order Related,Delayed,,,,27/08/2023 10:27,27/08/2023 10:28,27-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6aa70491-456b-45df-a178-b3a2e8becfee,Inbound,Order Related,Delayed,Good ,,,27/08/2023 09:06,27/08/2023 09:11,27-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
264d266a-9c27-43a2-9cc9-7bf87fbcb90f,Inbound,Order Related,Order status enquiry,,,,27/08/2023 07:49,27/08/2023 07:50,27-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
406b2cc2-cbb3-483c-80d0-22e4dd5c6ada,Inbound,Returns,Reverse Pickup Enquiry,It's good communication,,,27/08/2023 11:08,27/08/2023 11:12,27-Aug-23,,,,,Ryan Jackson,Olivia Wang,Emily Chen,31-60,Evening,5
ade8d8cf-e4c8-42de-9ac6-38871d3e6cf3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:09,27/08/2023 12:41,27-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e4ae647f-fa35-4e5b-bdca-c043d60e4580,Inbound,Returns,Return request,Festival comes one and at last moment can't get the replacement in time ..please check this kind of wrong items delivery,,,27/08/2023 14:41,27/08/2023 14:43,27-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
7453d0e2-3b41-44af-ad1e-64a89ef11362,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 18:05,27/08/2023 18:47,27-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f9b8c09e-0e98-47be-b3b1-0459747613d8,Inbound,Shopzilla Related,General Enquiry,Haaaa,,,27/08/2023 18:21,27/08/2023 18:25,27-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
6273915b-2242-43d3-a7a5-42b6ead296d6,Inbound,Payments related,Payment related Queries,,,,27/08/2023 19:40,27/08/2023 19:56,27-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
552a5ab1-9f7e-4036-8512-735ce7b3271e,Inbound,Cancellation,Not Needed,,,,27/08/2023 20:36,27/08/2023 20:36,27-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
101ca189-84a6-4f2c-9085-4e6918fb73da,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,,,27/08/2023 20:02,27/08/2023 22:41,27-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
14207018-6fd3-4e24-bb8e-f6269af98a9e,Outcall,Product Queries,Product Specific Information,,,,27/08/2023 20:38,27/08/2023 21:34,27-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
ad23db09-7031-4c29-9451-218d24cba466,Inbound,Order Related,Order status enquiry,Talk good ,,,27/08/2023 22:23,27/08/2023 22:26,27-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
5e1260c4-cd8b-4752-ba1a-e58adde5f26d,Inbound,Order Related,Invoice request,,,,27/08/2023 22:49,27/08/2023 23:47,27-Aug-23,,,,,Haley Chambers DDS,Brayden Wong,John Smith,>90,Evening,5
fc845484-cb29-49b3-8b68-f6053fb50d4c,Outcall,Order Related,Order status enquiry,,ca385b10-1bf6-4ce9-8f4f-82b52645baec,08/05/2023 22:40,27/08/2023 21:27,27/08/2023 21:40,27-Aug-23,BAGLI,LifeStyle,2699,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
c55a1ac6-e680-4578-a215-d8d1c6fa6cf3,Inbound,Feedback,UnProfessional Behaviour,,72bc32dc-27c9-4b5f-a258-6f46bb05ebaf,08/08/2023 16:37,27/08/2023 16:16,27/08/2023 18:46,27-Aug-23,KOLLAM,Books & General merchandise,619,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
61cd5733-3448-42bd-969a-8263c77f6452,Inbound,Returns,Reverse Pickup Enquiry,Refund problem ,79e86b28-9282-46dc-94e5-f0ece33ff539,19/07/2023 06:13,27/08/2023 11:40,27/08/2023 11:41,27-Aug-23,SIWAN,LifeStyle,2000,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,1
ff21ee37-bad1-403e-b639-3ce3624e464d,Inbound,Order Related,Delayed,,808c0d64-b43f-4f23-b365-a56d2bc29dc3,16/08/2023 18:18,27/08/2023 12:08,27/08/2023 12:08,27-Aug-23,JALALABAD,Affiliates,164,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
d1555cf1-88f9-47d0-bd8b-d5f8122f5cbe,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 10:09,27/08/2023 12:20,27-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fd3e4d92-082a-4fa2-81ec-7c0dc444de41,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 08:24,27/08/2023 08:28,27-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
a0be3e4b-cfa8-4b46-8cdb-1f2438c92619,Inbound,Returns,Return request,Fake product local brand ,,,27/08/2023 09:14,27/08/2023 09:16,27-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
c5ba7e5e-94ea-4c78-bc04-c4fa5f4ee2b6,Inbound,Order Related,Order status enquiry,,,,27/08/2023 10:04,27/08/2023 10:47,27-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6223765e-7e09-49b7-a175-d97164d221d3,Inbound,Returns,Reverse Pickup Enquiry,,,,27/08/2023 12:41,27/08/2023 17:32,27-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,4
68627f1b-dd1f-4012-ab7c-2060fe82eb4e,Outcall,Returns,Wrong,Very good ,,,27/08/2023 14:16,27/08/2023 14:19,27-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
522aaff6-ea98-4ae5-942d-f5bf743ab53b,Inbound,Returns,Return request,Great job by the customer care executive,,,27/08/2023 14:25,27/08/2023 14:27,27-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
8a3b660a-3a3d-4761-8ccc-553c7e82c592,Inbound,Refund Related,COD Refund Details,,01f44c10-63f5-49a5-9bba-54515be67974,24/07/2023 07:33,28/08/2023 16:07,28/08/2023 00:00,28-Aug-23,BHAGALPUR,LifeStyle,323,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
4f1e4d87-44f8-4a6e-9952-385e27ccc4ae,Outcall,Returns,Reverse Pickup Enquiry,,d677c3d9-20b3-4fea-802c-22e980851f60,,28/08/2023 16:56,28/08/2023 00:00,28-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
b8f28222-bf9d-4509-9b2b-6e36d10c9e87,Inbound,Payments related,Online Payment Issues,,46ff1a3e-066c-460b-97f3-640f665fa171,,28/08/2023 20:14,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
6405d511-6679-4cf6-a243-ff4ea7e303d9,Inbound,Payments related,Billing Related,,cb1c512d-abe3-4f98-893c-f11cab8bd0f1,,28/08/2023 14:37,28/08/2023 00:00,28-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
5b424642-5c4c-42d9-8dc9-750413cc2777,Inbound,Returns,Return request,,967b5c93-1e52-42e5-b9ff-15b4e6cf8d8e,,28/08/2023 23:26,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
135c3850-175e-4b86-b863-114eb1e2dfd8,Inbound,Order Related,Order status enquiry,,eea9a018-3bda-40e7-8d8d-bc802bb62fe3,,28/08/2023 19:50,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d3979ede-dc62-41aa-9f52-b258fcd65192,Inbound,Returns,Return request,,771e876d-245e-4267-8b77-4053c65d4156,,28/08/2023 07:42,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
9b379f77-f3b8-4f27-9f95-bcbc34b980fa,Outcall,Returns,Service Centres Related,Issues Kahan solve  e   complaint resolve kar dete   bahut bade bale kamine  ,7e6d44e6-1937-4290-a7cb-24bbb2324d65,,28/08/2023 20:00,28/08/2023 00:00,28-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
0ad57f6d-a98c-48ea-bcd1-fb00d7233b6b,Outcall,Returns,Return request,Super customer service from this exicutive I got. I'm really satisfied with his guidance and support. Thank you so much ,205a76a5-4d60-47be-9d46-ef9f23f343a4,,28/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
15f9dad1-31b7-4296-ad1b-d0d54ead9aa9,Inbound,Returns,Return request,,a68d4e7c-d462-40be-aaa2-f1e879771a08,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
7436d2de-352b-4c2a-8779-0f28fd39e9b7,Inbound,Payments related,PayLater related,,813f9977-11c6-40c5-a890-bacf924893fe,,28/08/2023 11:35,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
665560fe-4031-4477-b510-5a0458f101eb,Inbound,Order Related,Order status enquiry,,d5a4453b-461e-4ae9-b62e-6ead7339fad0,,28/08/2023 19:21,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
0833c2da-101f-4dbd-a329-8f810734d885,Inbound,Payments related,Wallet related,,b6db90e1-216a-4e81-bcf1-bb60b002fa96,,28/08/2023 19:06,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
142389fb-4e8f-49cf-92a9-2645c60398aa,Inbound,Returns,Service Centres Related,Thanks for support ,6a684149-1f7c-4d46-98fd-58a911ca508f,27/03/2023 17:09,28/08/2023 16:28,28/08/2023 00:00,28-Aug-23,ENGLISH BAZAR,Electronics,399,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
2558b51c-4f07-4ffe-83f0-445c713356df,Inbound,Returns,Wrong,God,e11a19a2-9cf7-4c63-8cda-0b72e0a49859,,28/08/2023 18:46,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
d363c66a-887e-461e-aad1-b7b3686c4452,Inbound,Returns,Return request,Thank you Shopzilla for all your kind services ,a3a99935-f92b-4174-95ef-a70b90704f0a,,28/08/2023 18:48,28/08/2023 00:00,28-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
ecbff04a-7cd6-4146-bfd1-9cd025c32c10,Inbound,Returns,Wrong,,139ce4ee-dd90-45aa-a1ca-b58abed8f134,21/08/2023 23:41,28/08/2023 14:52,28/08/2023 00:00,28-Aug-23,GURGAON,LifeStyle,1199,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,4
cd826fd1-1799-4a2d-8554-f2f0787a0471,Outcall,Returns,Return request,,021f10f9-0e37-4c19-9450-4bbbf66ca964,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,4
7c2e56ce-6c48-445d-ab49-155d39c5e469,Inbound,Refund Related,COD Refund Details,,703c2763-e6de-48da-a740-743527832795,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
130fae17-8b41-4482-8f0e-56bd69e0f7e9,Inbound,Refund Related,Refund Related Issues,Nothing ,4a055e18-8acf-4a4f-860d-6c681a046733,,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
48a93dd3-6df9-483e-8886-8b334bb5bb64,Inbound,Returns,Reverse Pickup Enquiry,,b94d2a26-5a22-4c6a-8479-0987bf242d13,20/08/2023 18:44,28/08/2023 09:17,28/08/2023 00:00,28-Aug-23,LUDHIANA,LifeStyle,2249,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
3e93af15-b963-45ca-80c5-4983b8739c6d,Inbound,Returns,Wrong,,9879bb86-6853-4c39-975d-b5887951d61c,,28/08/2023 14:52,28/08/2023 00:00,28-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
395ddadb-a5db-4101-8e7a-27c88fedff9a,Inbound,Order Related,Customer Requested Modifications,,e546684a-d531-4fcb-be24-4e99a7853def,,28/08/2023 15:56,28/08/2023 00:00,28-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,4
fd451c7f-1851-4f66-aac0-18c07eeee866,Inbound,Returns,Return request,Shopzilla customer service is too good from other than. ,bcb91ca3-4333-4963-a3a4-c5739048f744,,28/08/2023 12:18,28/08/2023 00:00,28-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6465dd6e-79b1-466e-b0a9-800bedec0427,Outcall,Order Related,Priority delivery,,2cf9f322-9e63-4b7b-a510-d8cc63da0f98,,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
d9ff65c4-df75-466b-a214-8da67c53961d,Inbound,Returns,Return request,Am happy with as,e53b43ad-426b-47e2-a353-0727b4762f3e,,28/08/2023 21:51,28/08/2023 00:00,28-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
f79d0222-47d7-4830-904a-c46cdf18233a,Inbound,Refund Related,Refund Enquiry,,fe4431ae-a801-497b-9c8e-c103e38cac37,,28/08/2023 17:02,28/08/2023 00:00,28-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
34f79ab4-b3b1-43b8-b615-412d6a845e92,Inbound,Returns,Reverse Pickup Enquiry,Goo,32c1bc83-3a81-4250-ab40-935e6eab8005,,28/08/2023 15:52,28/08/2023 00:00,28-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
24d4806d-58c0-4b21-ab4c-7ffef21c77ba,Outcall,Returns,Wrong,,0a1500aa-3c80-4b46-9e86-303282b2b8bc,,28/08/2023 18:22,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
17342f80-32c2-4774-885c-528949423d89,Inbound,Returns,Reverse Pickup Enquiry,"Staff understand my queries, and she is very supportive, and helpful ",68413e2c-a726-423d-90fa-9f759bb8310e,,28/08/2023 19:03,28/08/2023 00:00,28-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
2d435e6c-9bfa-47c0-a1e0-be9a5abd8374,Outcall,Returns,Fraudulent User,,91ef8c78-88d4-49b6-9a1d-dd9126fcc7da,,28/08/2023 20:05,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
011325fa-9e86-4353-8e7a-7a497b6168ba,Inbound,Cancellation,Not Needed,,d1c4e1f2-c2f5-4d36-8531-7ec6957b29d4,,28/08/2023 06:27,28/08/2023 00:00,28-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
c2331e2f-ab26-4ef1-93be-711aa315b766,Outcall,Order Related,Order status enquiry,Okay ,288c7fa9-cd05-4f8a-8f18-76e5c546dbb9,,28/08/2023 16:28,28/08/2023 00:00,28-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
25a405db-a567-4925-89da-40ab955a578e,Outcall,Order Related,Delayed,,4360aae8-b6c4-42ad-8d17-baad6e8db025,,28/08/2023 13:06,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
22c7d512-e540-404a-a28a-e3a6097cecc8,Email,Order Related,Order status enquiry,Just taking bit more time to resolve issues.  Reduce time duration while resolving. ,06240c74-9eff-44c2-845d-0c525bcfa5cd,,28/08/2023 16:21,28/08/2023 00:00,28-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
f4591d12-adff-421e-b159-152f1d291f1c,Inbound,Returns,Reverse Pickup Enquiry,Good,ab4e077a-6b0c-4695-b097-eb90f71339b1,,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
98ae65b4-3d64-4f18-9be5-c41b237ff783,Inbound,Payments related,Online Payment Issues,,82d590de-20bb-433f-a137-2f311b3596fa,,28/08/2023 21:23,28/08/2023 00:00,28-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
a5b74d5c-58ae-4f18-8f8c-9e534dd69470,Inbound,Shopzilla Related,General Enquiry,,e5142b7c-c3d2-4898-b798-429d69d6c10b,,28/08/2023 22:18,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
a1a7ba1f-b568-49f1-9487-886098c6bb85,Inbound,Returns,Wrong,,31eaf1d8-982b-4cb3-b47f-d88ecff816d7,,28/08/2023 17:32,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
d6fe3a45-239d-452a-83e9-a6a07f8a4cb6,Inbound,Order Related,Order status enquiry,,3b220121-a673-4582-aa2d-07fca156942e,,27/08/2023 07:27,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
e2dce44f-e7db-4bdd-b8b1-36f0b3202b52,Inbound,Returns,Reverse Pickup Enquiry,"I want to return that order but telling that return policy not thr,, how it's possible all items must be returned ",24e55fd0-0356-4017-97f6-d6fa905675d9,,28/08/2023 10:03,28/08/2023 00:00,28-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,1
f47cb568-9b80-4912-ba01-19d02de8b140,Inbound,Payments related,Online Payment Issues,,2cca3d20-eced-4b76-a9ca-1b0b7b22e24e,,28/08/2023 19:10,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
6bbbb75d-c67e-4bfe-a8a7-a69ff47cc7ab,Inbound,Returns,Return request,,5f93cbb5-a549-4d80-8714-4b734c8359cc,,28/08/2023 19:57,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
ce25c8fd-aed9-43cf-99da-a013c20afb5c,Inbound,Payments related,Online Payment Issues,Very good customer support provided by customer care executive ,06d87e55-8c43-4728-9cf0-82a42f7a2626,,28/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
7c310c55-4dd8-4edd-9362-23c19206de0b,Outcall,Order Related,Installation/demo,Very much upset as my issue remain unsolved for more than 10 days,88b28de3-755c-4f6c-a9dd-b1f2a4c268d6,11/08/2023 14:30,27/08/2023 18:41,28/08/2023 00:00,28-Aug-23,JALPAIGURI,Home Appliences,8999,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
47bcee2f-2a03-46e2-896f-d9b64241d2be,Inbound,Order Related,Delayed,,b73dcc99-9c50-41b2-9b59-c6779aac3371,11/08/2023 16:56,28/08/2023 08:29,28/08/2023 00:00,28-Aug-23,SEPPA,Home,299,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
feaedda8-ea3e-46e6-9219-72d8377f3420,Inbound,Order Related,Order status enquiry,Best features ,bfe2ad9a-7836-44ea-863a-1ea3db7b0414,,28/08/2023 11:51,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
7e5cb110-3677-40a8-8bca-b90fb7a876ae,Outcall,Order Related,Priority delivery,Yes,043c2d82-161b-4c1e-81a4-5ce5af4e39ee,22/08/2023 15:07,28/08/2023 08:39,28/08/2023 00:00,28-Aug-23,MADHEPURA,LifeStyle,467,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c7863355-0e42-4e1e-ac8c-621799bff2f1,Inbound,Returns,Wrong,Nice ,63705d04-4285-47cb-a896-e93e197836de,,28/08/2023 14:26,28/08/2023 00:00,28-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
5010b8c0-e5ea-4c79-aca6-5bba674abecb,Outcall,Product Queries,Product Specific Information,,b5de56c3-b2ef-467d-b4fb-c330de9b3d1c,,28/08/2023 19:57,28/08/2023 00:00,28-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
8d110669-8b7d-4c7e-8774-467be570a32f,Inbound,Order Related,Order status enquiry,,a67c0c46-9e61-48b0-b07e-6533b3f5052a,,28/08/2023 20:41,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fdb6f162-1da6-4067-9bce-2364ed1b14d1,Inbound,Refund Related,Refund Enquiry,,97a7813e-575a-4f35-a6d3-606c627aeeae,,28/08/2023 13:17,28/08/2023 00:00,28-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
8afc6589-5d33-44ef-8424-f005be283e6e,Inbound,Order Related,Delayed,,2671762c-b03f-4bc1-b0d1-30d57c392439,,28/08/2023 19:08,28/08/2023 00:00,28-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
662d78b2-8303-472f-9beb-e14964a53590,Inbound,Returns,Reverse Pickup Enquiry,,6a56e7a4-a5e7-4ade-b826-e47f1abba873,,28/08/2023 20:39,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
39e664a2-a2c3-42a0-8c1a-98ff56d638fa,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,2b1f081c-ae1c-4997-a7f2-b43d1aac0c07,,28/08/2023 11:54,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
64b895f9-4528-46e8-af5a-88c7e90b2b0f,Inbound,Returns,Return request,,e8fbc89c-15a1-4c3b-981a-067a46ffff00,,28/08/2023 16:27,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
53c889eb-be91-4732-8fcf-251fe3322e3c,Inbound,Product Queries,Product Specific Information,Good job,ee532e4b-eeb5-4c90-a16e-6a0e3ca0f422,,28/08/2023 19:52,28/08/2023 00:00,28-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
8e6f9012-d6de-4b39-9a6c-cbdfa7da57b7,Inbound,Returns,Reverse Pickup Enquiry,,a4e3d406-b585-4011-a163-70534a0c80fb,24/08/2023 01:14,28/08/2023 13:55,28/08/2023 00:00,28-Aug-23,HYDERABAD,Books & General merchandise,269,,Joel Garcia,Mia Patel,Emily Chen,>90,Evening,5
90f7af45-7e94-4d0c-ba44-c3a9890c598a,Inbound,Returns,Reverse Pickup Enquiry,,7b2b6030-8018-4594-8190-364fb6dcf62e,,28/08/2023 06:14,28/08/2023 00:00,28-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,4
9e1b41dc-f88a-412a-a61b-8943d9d24625,Inbound,Order Related,Seller Cancelled Order,,24547f6d-cc05-451e-bff2-bc3f4a95d405,,28/08/2023 22:53,28/08/2023 00:00,28-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d5b3f7da-6c1f-40db-9db3-8129fc116fdb,Inbound,Returns,Fraudulent User,Very good ,05e74fe1-6d66-458f-8bc7-69e88b61e122,18/08/2023 07:17,28/08/2023 15:39,28/08/2023 00:00,28-Aug-23,RATANGARH,Electronics,1299,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
d89b1749-755c-4d0a-afb4-b9f4fd21a658,Inbound,Order Related,Order status enquiry,,2ec38852-095b-4677-a777-1919fd549311,,28/08/2023 10:31,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
80ea80a6-3671-4904-9bd5-342d9ec31ad2,Inbound,Order Related,Installation/demo,,95613023-2ace-4703-b488-09645ecd8999,,28/08/2023 11:13,28/08/2023 00:00,28-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,4
133a49ee-31f2-43ba-bbbf-5ec4e82e1139,Inbound,Order Related,Order status enquiry,It was a good experience though. The Executive lady whom I talk was polite and friendly. Thank you. ,b29247c1-e729-43eb-b4f6-bf05d1042a6d,,28/08/2023 18:08,28/08/2023 00:00,28-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
5d569d47-8b9a-41ba-8ebf-214a6572da9f,Inbound,Returns,Return request,good,d6748a6c-8de5-4acf-aaad-ce3b845f6ceb,,28/08/2023 21:56,28/08/2023 00:00,28-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
46445033-e94f-4145-bc5b-8899e833487a,Outcall,Returns,Reverse Pickup Enquiry,,de48e73e-d3e8-4fa9-a298-e96c2ac789ed,07/08/2023 11:24,25/08/2023 18:21,28/08/2023 00:00,28-Aug-23,JAIPUR,Home,3579,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
b4b17d2e-a8c5-403f-a774-d43c92f6c2f5,Inbound,Returns,Wrong,Good,bcaf9d7c-a3cb-4bb2-9340-e574eaf90191,,28/08/2023 08:56,28/08/2023 00:00,28-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
c4920ae6-6b56-4692-be71-a8481d981f9f,Inbound,Order Related,Seller Cancelled Order,Good ,bf8a6709-7dec-4424-9ad0-3b5d42306200,,28/08/2023 08:59,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
63555197-e750-45c6-a6b7-ed69d6223e6e,Inbound,Order Related,Installation/demo,Your customer care team not solve my issue ,e93ab657-7903-4a0f-bd6e-2c20fe41d0e4,,28/08/2023 22:51,28/08/2023 00:00,28-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
59a86e1d-f663-4c1d-a84d-06685c9d93e2,Inbound,Returns,Reverse Pickup Enquiry,,8b57a777-5016-4391-8bd8-4d9884853049,,28/08/2023 08:54,28/08/2023 00:00,28-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
209346b4-9e9a-4906-98de-b40d384f7faa,Inbound,Returns,Return request,,d5322d5e-a413-476e-8025-4304c9066e63,,28/08/2023 10:04,28/08/2023 00:00,28-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
bf2dda5c-618d-450d-8653-66c52a499ba4,Inbound,Returns,Fraudulent User,,b6b500c1-173d-4d12-9eb0-6082bb0dff96,,28/08/2023 13:47,28/08/2023 00:00,28-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
79ee1fe2-e18b-419a-981a-c3b086772336,Inbound,Order Related,Priority delivery,Bahut acchi   ki hai aur   problem ka bhi   reply Diya matla I am very very happy b samchyea hai ????,fea8f1d7-8b22-4277-bb4f-47abed044ca3,,28/08/2023 14:12,28/08/2023 00:00,28-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
404535d2-b490-4083-98a3-5cf5cbb75355,Inbound,Returns,Reverse Pickup Enquiry,,be0c789d-9eba-406d-bce0-4079f1c54415,,28/08/2023 15:18,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
bedfd6a8-980c-4c2a-bcd9-cdf146feddbd,Inbound,Returns,Wrong,She has resolved my issue.. She talk very politely.. Thanks ,a8fa57a4-12ce-4c18-8af2-8fb86ddb7da2,,28/08/2023 19:56,28/08/2023 00:00,28-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
0b8e959a-bc58-4b0d-ac8a-3b6eb21274b6,Inbound,Shopzilla Related,General Enquiry,Please make sure to slove my problem as soon as possible ,cb9d9f38-cb10-43ad-a1f3-c4744c1682ab,,27/08/2023 18:19,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,3
fb45616e-e3c8-4586-8bca-67fa3cf316fb,Inbound,Returns,Reverse Pickup Enquiry,I dont like,d0ca9bc5-25ad-47be-b86b-e9b2f32cb2fb,,26/08/2023 21:31,28/08/2023 00:00,28-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
f8e33b27-cd02-4024-98fa-dd905bba10b2,Inbound,Refund Related,Refund Related Issues,Very wash,bc5fca53-f1c6-4287-ae6f-be60c427c71f,,28/08/2023 11:15,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
ee5768c3-a99e-4410-af6a-084d47ddcfbf,Inbound,Returns,Service Centres Related,Good,4bb0b677-61c4-4c96-8540-77a187808c94,,28/08/2023 18:34,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f2d496d8-9f8e-42ba-b800-5b501683c703,Inbound,Order Related,Order status enquiry,,52db6e9a-3cff-4eb6-8087-113d3b030f96,,28/08/2023 10:46,28/08/2023 00:00,28-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
94840975-da78-4153-af39-01cf792d8cb9,Outcall,Returns,Return request,,10e13ba1-27d3-4032-a1bb-0fd8dc20dc5e,,28/08/2023 11:42,28/08/2023 00:00,28-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
3c59eea8-973d-4b36-990e-b504af587be1,Inbound,Returns,Exchange / Replacement,The customer care executive is very helpful and talking politely.,9bf6d53a-dc2e-4c20-814f-7eb00ce8a621,,28/08/2023 12:59,28/08/2023 00:00,28-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
f7e7bfff-3e9c-4d41-9388-d45a08f7dfe8,Inbound,Refund Related,Refund Enquiry,,a7191caf-e191-4bab-a869-4b7d8b15fd49,,28/08/2023 17:44,28/08/2023 00:00,28-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
a7ab19f8-fa96-46df-a766-3352ddefb613,Email,Order Related,Order status enquiry,,bfe3d0d1-d4f7-483b-870f-919f4b991bbc,10/08/2023 11:32,28/08/2023 13:37,28/08/2023 00:00,28-Aug-23,NAWADA,LifeStyle,899,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,3
c40e899b-c7d3-4eea-b8af-eb2f1608219c,Inbound,Returns,Return request,,e1c6e44a-ec39-47ec-acc1-6cbd541b448a,,28/08/2023 18:22,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
35fc3215-af32-4633-81f2-547382cbb82c,Inbound,Payments related,Payment related Queries,Good conversation ,7ae8762f-e3ff-4f4f-82b1-2a5c0d1a5c24,,28/08/2023 08:10,28/08/2023 00:00,28-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
69d530e1-732f-4ea9-a115-8322d40ab11d,Inbound,Product Queries,Product Specific Information, call karna ??,255c8814-2bee-4876-81a6-02cfb359313c,,28/08/2023 08:55,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
e7b30824-d893-4ce8-9dd4-0aa6a8015f77,Outcall,Returns,Reverse Pickup Enquiry,Nyc ????,d14374d9-2148-4cfa-9e28-4b59ae35f203,,28/08/2023 10:52,28/08/2023 00:00,28-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
15274f12-1f99-448c-8b1b-754231480559,Outcall,Order Related,Order status enquiry,,8ab9ad0a-3fa5-48b6-b66d-c7279c0fa4be,,28/08/2023 13:45,28/08/2023 00:00,28-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
ea0ef670-c6f6-4dc6-9484-eb43b93936a5,Inbound,Returns,Missing,,87cae5e1-f929-464d-9ffc-f0dd1777840a,,28/08/2023 18:24,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
d2302318-0f55-42fa-8eb3-03f5a894a10c,Inbound,Order Related,Delayed,,3d6ea3ee-83be-4fe9-8aa7-7ade3854a305,,28/08/2023 14:58,28/08/2023 00:00,28-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,2
7fae0ea7-b685-44f9-a617-2a66e03e34d7,Inbound,Order Related,Invoice request,,a46e1962-d6a8-4418-b2bf-f3718d06d8f3,,27/08/2023 20:41,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
7edbf68a-09d7-42b9-bf4d-a7f0f04e68aa,Inbound,Returns,Service Centres Related,,72b35af5-fa50-452c-9b66-8340e6a93c84,,27/08/2023 21:24,28/08/2023 00:00,28-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
7c8591ad-9cb1-4ed8-9d68-32a0e1621b38,Inbound,Order Related,Order status enquiry,,b0c850fa-2695-4aeb-8b38-d2d020cfd028,,28/08/2023 15:42,28/08/2023 00:00,28-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
aba0e37b-c38a-47d9-8f1b-13294ec1445b,Outcall,Returns,Return request,Bhai Promotion dedo inhe and CEO banado,d9b2ae94-1723-4322-a48a-0b628666a4e3,,28/08/2023 15:46,28/08/2023 00:00,28-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
28fddde8-2277-470a-9f70-5949a1d9fa25,Inbound,Returns,Return request,,c0ba58e5-7ef9-4160-af0b-0ee0b7bcc1de,,28/08/2023 17:18,28/08/2023 00:00,28-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
30f87d11-e28c-4547-8675-df2aeacc1112,Inbound,Order Related,Delayed,,0ba50ec6-418c-4d1b-8640-b0c3741f9bb8,,28/08/2023 11:53,28/08/2023 00:00,28-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
5d58e76e-8fbc-4701-ac3e-53f3a93cb90c,Outcall,Returns,Reverse Pickup Enquiry,Thanks sir   bat karne   ham thank you so much sir  ,a16778f5-9d5b-4378-89d3-69e0353f968b,,28/08/2023 16:35,28/08/2023 00:00,28-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
1f806ee2-1b89-4858-9a90-ce2d202ecaaa,Inbound,Returns,Reverse Pickup Enquiry,,db2beb32-2b23-4b81-bce4-76f7949199ef,,27/08/2023 21:48,28/08/2023 00:00,28-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
11a7974d-a1d8-4e3d-8d09-1792d7ad990a,Inbound,Product Queries,Product Specific Information,,f7f04c6b-a859-4ae8-8ed0-f7b379a06a57,,28/08/2023 08:45,28/08/2023 00:00,28-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
41a717be-aba5-40a2-8ed6-c1917f57a494,Inbound,Returns,Reverse Pickup Enquiry,Very proud Your executive customer support,e545017e-771f-484f-aff0-0ae8fb1bb887,,28/08/2023 09:51,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
078a46b8-348b-49d8-89d3-cff7f04e694f,Inbound,Feedback,UnProfessional Behaviour,,d84cf47f-c47b-44a9-96f1-fb246f88175c,,28/08/2023 15:44,28/08/2023 00:00,28-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
79aaeb8a-87a3-4bb3-9f6e-687d30ad4bf6,Inbound,Returns,Wrong,,01d71d79-844c-488f-8261-43d334748efb,,28/08/2023 15:50,28/08/2023 00:00,28-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
38dfe977-9e81-413d-bfc6-43109505a01a,Inbound,Returns,Missing,,7a312e97-f0a9-43d4-8930-3a828fec3141,,28/08/2023 18:41,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
35bddea3-a5da-49b9-81ea-407e9e65ba1e,Outcall,Returns,Reverse Pickup Enquiry,,b2174f31-7187-47a0-9773-c1cba29622cc,,28/08/2023 13:15,28/08/2023 00:00,28-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
52ca7c6b-d5a1-46c9-81f5-95966e3e64aa,Inbound,Returns,Technician Visit,,296ac2e3-0bc6-4e53-9d69-206f904f90e8,,28/08/2023 10:13,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e86aa7a5-1207-4bd4-84c4-a17f5a17f9b3,Inbound,Order Related,Order status enquiry,,5f218be8-f6b6-4152-a059-a03118e47d16,,28/08/2023 12:46,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
153ecafa-e1bb-457c-97a4-04204eb072ef,Inbound,Returns,Reverse Pickup Enquiry,,f1ba04bb-321b-4c92-b8ef-c011525535eb,,28/08/2023 14:34,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
15958bf9-389f-4ab2-b3a6-cebf250110f2,Inbound,Order Related,Seller Cancelled Order,,a5513f25-c6b6-435b-a8c8-921cd37078e6,,28/08/2023 19:27,28/08/2023 00:00,28-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
93d8ef41-1bfe-4104-8a01-023465989132,Inbound,Feedback,UnProfessional Behaviour,"The person I don't know her name she is doing fabulous job, she is very serious and honest about her work. Flib  you should be proud of that, she is working on your company, if due to reason if she left the company, I will definitely hire her. Send you the good blessing dearThank you",e01d694a-fd2e-4aae-9703-7f70cb635527,,28/08/2023 20:05,28/08/2023 00:00,28-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
48af8df7-bb4b-49a1-8a0a-d7807a166977,Inbound,Returns,Reverse Pickup Enquiry,Very good ,c8403567-fb89-49df-a2b2-c7a6327000e5,,28/08/2023 14:11,28/08/2023 00:00,28-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e87a203c-f1e9-4b7b-b8d0-7d5ffc9e627b,Outcall,Returns,Reverse Pickup Enquiry,,70533ca6-2221-40b8-8b2b-452968156378,,28/08/2023 12:26,28/08/2023 00:00,28-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
50cff78c-05d1-434e-91fc-d4edd6bf8978,Inbound,Returns,Reverse Pickup Enquiry,Nice,6e74333c-c435-423b-8a3a-116596eedf49,,28/08/2023 15:40,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
62db6352-5741-42af-8705-ab79b3a564ef,Inbound,Returns,Reverse Pickup Enquiry,Worst service provide by Shopzilla ,5e537c2a-57f5-407f-9d74-490c2085349e,,28/08/2023 17:23,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,1
0fc02eaf-7753-4142-8649-eeabaaee49e2,Inbound,Returns,Reverse Pickup Enquiry,,e82173c0-fe85-4cea-ac73-550e63297342,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
ea5dbe29-fbc7-4a9b-bb49-8e60a147aac4,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,a7b2a98f-56e2-4d8d-a3f2-9cfc9fb641fc,,28/08/2023 04:40,28/08/2023 00:00,28-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
c477e7f1-fa36-413c-88e5-f660a2ba34e8,Outcall,Returns,Return request,,8801f45d-99b1-4de7-9228-cad1c2c2c3d5,,28/08/2023 14:26,28/08/2023 00:00,28-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
bd688b3e-627f-4992-a8c5-98e8726c50ab,Inbound,Returns,Reverse Pickup Enquiry,,b5207107-415a-4ffc-8826-394886a8e6b2,,28/08/2023 16:40,28/08/2023 00:00,28-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
f1c3ec02-8680-4fa0-b018-0997ffc270be,Inbound,Product Queries,Product Specific Information,Send your update status properly,ed56f9a5-c6fe-418d-85a2-ffbd0258e5b1,,28/08/2023 22:22,28/08/2023 00:00,28-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,4
06acda7b-7c0a-43cb-a6f4-3aff43371e41,Inbound,Refund Related,Refund Related Issues,,a07fc086-a905-4edf-9f09-f768a37ab5f3,11/08/2023 00:12,28/08/2023 15:15,28/08/2023 00:00,28-Aug-23,JAIPUR,LifeStyle,1699,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
fa863113-4ec5-4569-a69b-a0000533f4b0,Inbound,Returns,Reverse Pickup Enquiry,,0e0be254-7e98-4025-8524-fd709deebdc0,,28/08/2023 09:35,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
064ff18a-5868-4fb0-a4b0-39dadeb0338c,Inbound,Returns,Damaged,Solve the issue as soon as possible ,41ae76ca-005e-4f75-86b3-5f8ef6cdab58,,28/08/2023 13:26,28/08/2023 00:00,28-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b5d275ba-9e61-4908-810d-28e05d3fab38,Inbound,Returns,Reverse Pickup Enquiry,  is the good customer care supporting his very nice and   is the very helpful person for me very very thank you  ,48002213-6048-4e67-9e0c-b1d5ce440076,,28/08/2023 23:05,28/08/2023 00:00,28-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
d2f70db2-2764-4284-9f4a-8c38070c10b5,Inbound,Payments related,Wallet related,,ea4d72a1-7b70-486e-9d92-43125433a3d6,,28/08/2023 22:43,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
49d193dc-f385-4de6-8caa-fb39a4c6fa3d,Inbound,Returns,Exchange / Replacement,,3e12629a-6ae5-4706-a691-110486971a03,,28/08/2023 13:34,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
6e1d92a9-cd9a-4ac3-a7ff-d88851748b76,Inbound,Order Related,Seller Cancelled Order,,6578d266-82d2-432b-9488-f23affef54e5,,28/08/2023 18:19,28/08/2023 00:00,28-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
bdf999d7-681a-4e57-8b0a-33d0607d1a04,Inbound,Shopzilla Related,General Enquiry,Super coin expend full detail provide Like thatPatym-300 coins rechargeShopzilla- 420 coins purchaging,8241a229-1bc3-42c6-b31c-cf0cf036f1a1,,28/08/2023 13:36,28/08/2023 00:00,28-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
7c8fb6d3-fb0a-40c0-9e67-dfe709079ba6,Inbound,Returns,Reverse Pickup Enquiry,,ab6e4e4f-0479-4ef8-a9ba-6d1e6e5992fe,,28/08/2023 17:24,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
ff861420-30af-4927-ac89-d23c5f31a215,Outcall,Product Queries,Product Specific Information,Customer support very good ,bf638404-3d81-4aa4-ad7c-feebd83617ba,,28/08/2023 10:25,28/08/2023 00:00,28-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
5895eb39-ea12-4714-9931-7d648688715a,Inbound,Returns,Reverse Pickup Enquiry,,490cbc77-1b41-443b-bbee-f22c50dc8552,,28/08/2023 18:23,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
8e02739c-0b91-4db1-bbe5-423b20b7e866,Inbound,Order Related,Order status enquiry,Thank you so much sir.,f4f33457-8688-41b3-981b-40a1f617e11e,,28/08/2023 18:56,28/08/2023 00:00,28-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
e3dd4a65-cda2-45c3-800f-e26aa1c794d6,Inbound,Returns,Reverse Pickup Enquiry,,8e0919c8-acbb-4d53-a407-374bc841c016,,28/08/2023 20:39,28/08/2023 00:00,28-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
acaa8cd4-03c4-41dd-acdb-f16600b6ddd6,Inbound,Order Related,Delayed,,0c722447-9c54-4413-9fed-fa9bdff74b8d,15/08/2023 21:17,28/08/2023 22:23,28/08/2023 00:00,28-Aug-23,MUMBAI,Books & General merchandise,406,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
402f79d1-cb45-46d2-b71b-6a27815b26f2,Inbound,Returns,Return request,,f4bfebaf-ebaf-4135-8c53-cabba2b2a768,21/08/2023 21:05,28/08/2023 11:27,28/08/2023 00:00,28-Aug-23,JAIPUR,Electronics,59990,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,4
66ed9f2d-20f7-4207-b965-e4559aaee86d,Outcall,Shopzilla Related,General Enquiry,,b5c65fa5-2d1c-4e11-84ce-79bac29b73a8,,27/08/2023 22:29,28/08/2023 00:00,28-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
dadb399d-fe21-4d0d-9b6e-f913dace1fbf,Outcall,Order Related,Priority delivery,,125aa97c-366d-4d41-9887-f33a1afa40f4,,28/08/2023 10:55,28/08/2023 00:00,28-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
f72800d7-c483-45ae-8f5e-162c99dcb5b6,Inbound,Returns,Reverse Pickup Enquiry,Very supportive ,cbe34f62-b618-4727-bcca-8852b506277c,,28/08/2023 11:24,28/08/2023 00:00,28-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
5dc05165-a9f5-481b-ad10-d13fc4d2b84b,Inbound,Returns,Return request,All gud,0ce488c2-7fb4-459f-9d10-57103b5a760f,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ee7ca8fb-8183-42a6-9d55-1fa08966d54d,Inbound,Cancellation,Not Needed,,1528cda9-bed4-445d-9b8b-9be8698601b8,,28/08/2023 13:03,28/08/2023 00:00,28-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
71c02ee1-2b15-4de0-a8f8-88f0991d1e90,Inbound,Returns,Reverse Pickup Enquiry,,4704dde1-d1fa-425e-a33f-0dd97f0f429c,,28/08/2023 09:12,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
acdcccdb-5957-4833-a91e-74c0fc73389b,Inbound,Order Related,Order status enquiry,,3a81078a-9004-4123-b10b-049788f3942b,,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9695632b-0cc6-4da7-9d2b-5e16b160b131,Inbound,Order Related,Installation/demo,0 star,05b0c2e3-94db-45f0-aa7c-b2eaa37bcba2,,27/08/2023 10:22,28/08/2023 00:00,28-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
33c80b47-c3f8-411c-a677-128a8831e668,Inbound,Returns,Wrong,Good ,a625eac3-4e93-4b36-988e-0c18ecaecf36,,28/08/2023 07:17,28/08/2023 00:00,28-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,4
1b510160-537b-4363-a7a9-07935e86df83,Inbound,Returns,Reverse Pickup Enquiry,,8d0f5769-6453-4c81-96e1-1dea119ba099,,28/08/2023 13:02,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
fdbabf75-7a22-44e0-b2fa-906a0cfdef23,Outcall,Order Related,Order status enquiry,,0d77d7f9-483b-4629-a4dc-f5b7bb32f9c7,,28/08/2023 14:31,28/08/2023 00:00,28-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0c509150-7fc1-4c70-9c33-8d9a456dc439,Inbound,Returns,Exchange / Replacement,,b5e53948-51ca-4f27-8703-b86cd9757bad,,28/08/2023 17:46,28/08/2023 00:00,28-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
0105b5a7-db82-4e92-bfb0-81fb54b30664,Inbound,Returns,Return request,,cfaf43ae-66fe-4fab-aca1-2f60982d0b5e,,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
7469de64-0ccc-4307-ab0a-ddfa737f1e24,Inbound,Returns,Reverse Pickup Enquiry,Nice,2518d339-4557-44d5-99f9-1cf255bcad1c,,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,4
29d6df96-6b63-4eab-9908-2d96e08d2f7f,Inbound,Returns,Missing,Yes good resolution provided by customer care ,e6833ded-0803-4bbe-8415-8dd2cafbbad6,,28/08/2023 21:10,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
617e1897-32c5-4d96-a4d2-428f2746483f,Inbound,Payments related,Online Payment Issues,,9ca4b90b-df37-4502-9338-21c61f6926f0,,28/08/2023 06:21,28/08/2023 00:00,28-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
b068126d-00a7-428b-ac16-5c2537c103b1,Outcall,Returns,Reverse Pickup Enquiry,,001972a3-6834-4025-8afe-f0edf7fe65b9,,28/08/2023 19:09,28/08/2023 00:00,28-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
addffad6-7076-47bc-a475-13703cb89d48,Outcall,Shopzilla Related,General Enquiry,,d6ab7d65-0419-4c3c-8338-92d41b22c240,,28/08/2023 14:15,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
dd4e1941-c321-49ce-9de0-64cef0b396cd,Inbound,Product Queries,Product Specific Information,,97ec1873-cdc9-4af6-a9ad-94bf4dd2522c,,28/08/2023 18:15,28/08/2023 00:00,28-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
61230db5-060e-4247-b73a-6339ea61a8f0,Email,Order Related,Order status enquiry,Problem to solve quickly try,2a670a26-30ad-4bfd-afd6-73d2e348fe69,,28/08/2023 07:06,28/08/2023 00:00,28-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
5184af9a-45a9-4313-a229-ffc714ef5d58,Inbound,Returns,Reverse Pickup Enquiry,Now Shopzilla are deliver wrong and different order against correct order made by customer. In back end team are not working properly ?? ,77848673-c550-4a98-87af-11fbe62330ff,,28/08/2023 21:10,28/08/2023 00:00,28-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
45850950-2cad-47de-9402-e612411cc0dd,Inbound,Shopzilla Related,Signup Issues,Please provide toll free number as soon as possible ,6de819c3-bd3e-45d4-a78d-58bc15de282a,,28/08/2023 00:56,28/08/2023 00:00,28-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
3b017326-a88c-4f0c-8395-b3d9692e1c5c,Inbound,Shopzilla Related,General Enquiry,Good job ,1d4b6ef3-069e-4a0f-8f20-8ad3a4f8f1a6,,28/08/2023 00:45,28/08/2023 00:00,28-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
0edb3288-402d-4db5-bedf-7c54d0bdc98e,Outcall,Returns,Return request,Please test the product before you start Shipping the product. And please provide a working pair of earphone it's waste of time for both end to ask for replacement and deliver again.,24eb353e-7758-4a92-af00-11624409dcae,,28/08/2023 12:29,28/08/2023 00:00,28-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,4
c2511f50-c11c-4492-be1e-b78aace967c7,Inbound,Shopzilla Related,General Enquiry,,3a5f54b8-d991-4188-b061-16677963e1b0,,28/08/2023 10:34,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
f7dac86f-2709-4b63-a718-cc60958afcab,Inbound,Order Related,Order status enquiry,,a43ecceb-7aae-4f9b-9b82-b885cf0cb8a8,,28/08/2023 11:53,28/08/2023 00:00,28-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
3a1c82d0-059a-4aef-8eef-2743cbe01deb,Inbound,Order Related,Priority delivery,,9b8c7f8d-2318-4052-893c-8b49122dc960,,28/08/2023 20:14,28/08/2023 00:00,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,2
ceae721d-f070-4053-825c-2e790a1cb0a8,Inbound,Order Related,Order status enquiry,,d8c6ffa3-3015-4ee8-9953-939499688035,24/08/2023 15:36,28/08/2023 16:57,28/08/2023 00:00,28-Aug-23,DEWAS,Mobile,67999,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
7d544389-76ff-4cbb-b54c-292b21cda65e,Outcall,Product Queries,Product Specific Information,,624d0b08-013f-4d23-b157-814fcc3b94fc,,28/08/2023 09:23,28/08/2023 00:00,28-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
485c298c-de27-4a6b-86e3-37496238212c,Inbound,Product Queries,Product Specific Information,Very good,6d32cb9e-f78f-4474-b2b8-7f7fb7b98664,,28/08/2023 18:20,28/08/2023 00:00,28-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
5ea25f52-dfed-47eb-bd45-2b47536e0f41,Inbound,Order Related,Invoice request,,345ef647-fc69-4456-82c2-bb5791187ac2,,28/08/2023 20:38,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
96105aec-693a-42c5-8115-3224fc62a10e,Inbound,Refund Related,Refund Related Issues,Whatever time given within time not yet resolved and automatically open issue got resolved state without resolving the issue.,8ff193fc-1262-44c6-8476-d0b8d2b45c6a,,28/08/2023 10:48,28/08/2023 00:00,28-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c4944db5-398a-43b5-a9e3-a533da5d6191,Outcall,Feedback,UnProfessional Behaviour,,d291ce52-b7b3-4974-b650-ef2b520b2e87,,28/08/2023 08:58,28/08/2023 00:00,28-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
faa18a19-2058-46f6-a690-5d63cc9a9584,Inbound,Returns,Reverse Pickup Enquiry,Great ??,0e46e16e-b7c6-462f-8ffa-ddbdee748484,,28/08/2023 13:11,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
25c3fcfb-5c39-4d8e-9808-c15e7ca32a6f,Email,Returns,Wrong,,f92126cd-a25e-4607-97d7-672136e9603e,20/08/2023 07:55,28/08/2023 14:03,28/08/2023 00:00,28-Aug-23,BELGAUM,Electronics,1199,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
b65d1151-f98f-422c-8392-a3a163c148d5,Inbound,Order Related,Delayed,Thank u ,55fb65f9-e43e-4887-84ad-bb116ab476c4,,28/08/2023 13:42,28/08/2023 00:00,28-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
a94d8327-e415-4c44-bb15-aa6576d5a55d,Inbound,Order Related,Customer Requested Modifications,please bring a easy way to connect to the customer care support,c4462a92-e0f8-4f3b-be79-3a33e6924ad7,,28/08/2023 11:31,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7bb98382-7cb5-47ab-b6e4-fb6f1ec58282,Inbound,Order Related,Delayed,,6f0fe75a-8ab8-4649-9c68-530765b7470e,,28/08/2023 14:39,28/08/2023 00:00,28-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
3ec3f248-a4a9-4166-bdd5-5dafc81fef6e,Inbound,Order Related,Delayed,,cf2e4258-cecb-46dc-9dec-32e04b1e5972,,28/08/2023 10:01,28/08/2023 00:00,28-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
65b0a450-5b97-4758-bd07-c29cabc11372,Inbound,Order Related,Invoice request,add invoice change'options ,90f6495f-41c3-4392-a635-98ccce73e350,,28/08/2023 19:18,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
742460cf-575b-4159-88a7-700a190a7a9c,Inbound,Returns,Missing,,5ca17b1f-90aa-499a-80a4-1e75c8b566de,,28/08/2023 20:45,28/08/2023 00:00,28-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
2578461f-2cd3-4b2c-bfcb-1312474a737c,Email,Returns,Reverse Pickup Enquiry,,980b5b8b-71fd-49ca-aea9-f7af5941e3f9,,28/08/2023 12:18,28/08/2023 00:00,28-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
cfb62369-6e49-4eb7-9a59-0eb6f6ceebb1,Email,Order Related,Delayed,Nice job,e97454c2-e3cc-4f10-9fce-ae9c5d1377e2,,28/08/2023 12:34,28/08/2023 00:00,28-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
6dfb1c67-fd4b-4cf8-950d-7f9b68009eb6,Inbound,Returns,Return request,,274e14bf-1eb6-49fe-9120-319dfaff0769,,28/08/2023 16:57,28/08/2023 00:00,28-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
ee427c00-0ae0-49e7-a7e5-7ce1ebdfc0e3,Email,Order Related,Delayed,,d282ee25-93c9-4e1e-833a-06662ab51007,18/07/2023 15:50,27/08/2023 16:03,28/08/2023 00:00,28-Aug-23,SILIGURI,Home Appliences,36490,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
46fd4a67-cbae-477b-a507-27e8d6fee56d,Inbound,Returns,Fraudulent User,,a4881886-af75-4348-939d-32cc0298bcbd,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
94ca87b3-ada0-4d9c-be51-2d01282447b3,Inbound,Order Related,Order status enquiry,,0f7411aa-7206-4dbd-b583-1d633885bfda,,28/08/2023 15:24,28/08/2023 00:00,28-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
5d5a6a4a-6b45-4b2d-ab7a-4e820447361a,Inbound,Returns,Damaged,,ebabfbd7-75e2-409e-88e3-bd7270d6f7ac,,28/08/2023 15:45,28/08/2023 00:00,28-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
fae4e732-5f67-451c-92ea-e8bd96b04c2d,Outcall,Returns,Return request,,8b3fbe3d-719a-48c8-8731-4267a5779d55,,28/08/2023 14:47,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
470ec0fa-7b95-4681-a27a-a32c3d2ab80c,Outcall,Returns,Exchange / Replacement,,d4392127-055d-4737-9995-d02bf678165b,,28/08/2023 20:01,28/08/2023 00:00,28-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,5
5d36e138-55c3-4c2c-90c3-75b303c0b358,Inbound,Order Related,Delayed,,554d925d-56a2-4ca2-8260-4ccd5f151fbc,,28/08/2023 08:11,28/08/2023 00:00,28-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
9192eab1-b507-42e6-beca-3b1558c2eae1,Inbound,Returns,Reverse Pickup Enquiry,,3116161b-6cd1-4abf-80b5-95136b6c0743,,28/08/2023 12:43,28/08/2023 00:00,28-Aug-23,,,,,Michelle Christensen,Nathan Patel,Michael Lee,>90,Afternoon,4
a3c0be43-5736-4a06-aab5-df6bc59139bd,Inbound,Order Related,Delayed,,40cfbf24-6596-46d9-a551-96bed008bd97,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
3a98e059-8de1-4972-b7a1-890d4b2f1722,Inbound,Order Related,Installation/demo,,83ff4ac4-91d6-4256-94a0-9b3c5ae1b75a,,28/08/2023 10:49,28/08/2023 00:00,28-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
99b7f6fa-a7b1-41a6-86ad-711ca8658fca,Inbound,Returns,Reverse Pickup Enquiry,Good,96e2ed8b-88b8-4768-a7e4-9468275c8085,,28/08/2023 11:00,28/08/2023 00:00,28-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,4
ddba4341-6a0e-47a4-b94d-ef0821143b72,Outcall,Returns,Reverse Pickup Enquiry,?? ???? ??? ???? ?? ???? ?? ?? ???? ?? ???? ??? ????? Dilevery boy ?? ??   ?? ???? ???? ??? ???? ???? ?? ?? ???? ????? ????? ??? ???? ???? ?????? ?? noise ka product do muje jb muje   hi nhi write product tb mai kaise dun apne app sea please help me   teem mere papa   to muje pr stik hi stik padega please ?????? help me   teem ,8927ecdb-f6e4-4bfa-b019-6d8e42fc612b,,28/08/2023 14:59,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
a5e2ab5c-a59e-46ac-87a3-e5e681728e76,Inbound,Returns,Reverse Pickup Enquiry,,0b102bf9-f41d-4570-9a45-81b182f1cbb8,,28/08/2023 14:49,28/08/2023 00:00,28-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
e8ceb991-7c57-4dc8-b40d-5e802740f669,Inbound,Product Queries,Product Specific Information,,ee824d78-09c3-4e30-b672-be287510eb57,,28/08/2023 15:55,28/08/2023 00:00,28-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
0e86b2a2-b271-47b8-a39b-920309dc044e,Inbound,Returns,Reverse Pickup Enquiry,,ae1a1184-8340-4dcf-838e-01f142910301,15/08/2023 22:20,28/08/2023 16:28,28/08/2023 00:00,28-Aug-23,JOYA,Electronics,999,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
94b95ac2-02e0-46b4-882a-36dd56862a82,Inbound,Order Related,Order status enquiry,,65b61b60-05e2-4cf7-9562-42cf5540c94d,,28/08/2023 18:02,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
0c3688b3-02f6-4213-8cbe-9e9547e97d61,Inbound,Payments related,Online Payment Issues,,944c897e-d54c-4db0-8b80-44c7282c099e,,28/08/2023 12:43,28/08/2023 00:00,28-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0d6e8988-d462-4848-9bd9-dedf59523445,Inbound,Payments related,Online Payment Issues,,0d8507d8-4c84-413f-a912-fa2368c25c41,,28/08/2023 20:44,28/08/2023 00:00,28-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
b2e17aa2-e33f-4d6b-9f18-d1366c971085,Inbound,Order Related,Order status enquiry,Good communication skills ,baa1c77c-77d1-47a9-9fa9-292ba12d2d1e,,28/08/2023 22:43,28/08/2023 00:00,28-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
edce2309-b20a-47dc-a7e1-e4e79c1ab629,Inbound,Returns,Wrong,,cb994dec-8cb7-40c7-ba4b-92d6dc724b35,,28/08/2023 16:26,28/08/2023 00:00,28-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
45fbc575-e211-415a-9fcc-f95cf7a7876e,Inbound,Order Related,Order status enquiry,,e7327264-b3df-4510-9e1b-a1a98b99ba48,,28/08/2023 08:32,28/08/2023 00:00,28-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
584783f6-9c72-455a-a805-36d6f2234ded,Inbound,Order Related,Customer Requested Modifications,,7d1be2ca-d233-40f7-bf91-3c2335e2018f,,28/08/2023 11:41,28/08/2023 00:00,28-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
9033f5ce-f6c2-42a1-9fd5-165dd9845fd4,Inbound,Payments related,Payment related Queries,,768f618c-c70a-4686-94b9-dd66e20cbc53,,28/08/2023 11:42,28/08/2023 00:00,28-Aug-23,,,,,Curtis Hill,Emma Park,John Smith,>90,Morning,5
bb3d3a92-fe6e-4060-8c66-2a89a7de3995,Inbound,Order Related,Order status enquiry,Nice experience ,b138c85b-239c-4968-965a-336207ffd026,,28/08/2023 23:16,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cceb8999-d270-4250-9f54-da210e6a07a3,Inbound,Order Related,Delayed,Not satisfied ,1f170ece-0e6b-4b53-99bd-74c0ae8dd4d9,,28/08/2023 14:01,28/08/2023 00:00,28-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,1
47fa0983-f068-4f7f-8091-0ec530daba9f,Email,Order Related,Installation/demo,She is very and helping,1138847d-2c05-490b-8b5d-2c0f275822d8,,28/08/2023 10:56,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
2a942a35-3880-444d-95a9-275031c4679a,Inbound,Order Related,Installation/demo,,f7481c67-2b8c-4670-9e4d-892663c1ca78,,28/08/2023 11:26,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b41fc859-50c5-46b0-b35e-fae5ecaf3476,Inbound,Returns,Reverse Pickup Enquiry,,20f4e83c-7e54-4e4b-b900-0654fe9b5df6,,28/08/2023 12:38,28/08/2023 00:00,28-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
0634088e-f678-43c9-a149-1e65be09266a,Inbound,Order Related,Order status enquiry,,f0e0c62f-1121-498f-a02d-0d50049c51b9,,28/08/2023 15:20,28/08/2023 00:00,28-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a7021f1d-1b58-4e66-b68d-bd061c83fa42,Inbound,Order Related,Priority delivery,,886116cb-1807-430f-9e6b-20037baed11c,,28/08/2023 15:21,28/08/2023 00:00,28-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
a158cde2-f56b-47a9-b83f-5cbf545616fe,Email,Order Related,Delayed,,ee976d9a-0022-4e56-9860-7c0c3c7a3334,,28/08/2023 11:06,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
4a4e32d5-eacb-4d35-ad51-b86594561cf3,Inbound,Order Related,Invoice request,,bf25c524-f6f6-47a4-864c-354d17de06d1,,27/08/2023 17:04,28/08/2023 00:00,28-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
f76c4917-ea26-4ed9-98d9-04faff26a5cb,Outcall,Returns,Return request,,9a83d548-670c-4cd1-ac8f-51fd1fa5516e,,28/08/2023 10:52,28/08/2023 00:00,28-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
54ae2780-8000-4d19-b5c2-21118930d0c9,Inbound,Returns,Return request,,cb6bf7cb-9d31-4d0f-a4d6-329044270c27,,28/08/2023 13:57,28/08/2023 00:00,28-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
41d6cc4b-e0c0-4f84-bc82-321e1f544eb1,Inbound,Product Queries,Product Specific Information,,09d28fd0-cdb3-4bb3-96ce-fcbf7ebf5a9a,,28/08/2023 12:01,28/08/2023 00:00,28-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,3
0f9e46ab-aa29-4ba1-a8bf-548e4298ac38,Inbound,Shopzilla Related,General Enquiry,Very good ,ec71df3c-a5cd-43cd-9af5-d2e4c5ccc9e4,,28/08/2023 21:29,28/08/2023 00:00,28-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
048441b4-bf0e-4741-a16f-9cf1ecc35a4f,Inbound,Returns,Return request,Best,e5bed89e-9998-499f-a38f-d4a75007f83f,,27/08/2023 23:30,28/08/2023 00:00,28-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
66ff7dd9-5888-4e4b-a764-c7c1bb9257cb,Inbound,Order Related,Order status enquiry,,73f00aea-54f6-4d67-8959-7e3c19cfe864,,28/08/2023 21:08,28/08/2023 00:00,28-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
6ec96960-6751-45df-b2a9-16e513e7e674,Inbound,Product Queries,Product Specific Information,Good ??,38a484e0-0bfc-411e-b055-3a87297898be,,28/08/2023 19:57,28/08/2023 00:00,28-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
f4bf4931-8d1f-432e-bb11-902367969518,Inbound,Payments related,Online Payment Issues,,a56448a3-a23d-4890-b305-de05993e062b,,28/08/2023 23:17,28/08/2023 00:00,28-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
0583231d-8746-4529-a85c-10140f8aa060,Outcall,Returns,Reverse Pickup Enquiry,Effective manner ,5b256264-6d22-44a7-af43-5eac6f5e85b4,,28/08/2023 11:08,28/08/2023 00:00,28-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
12ced979-3fcc-48f6-b34a-66fc4cc452d5,Inbound,Order Related,Installation/demo,,b4a68814-cc8f-4c4a-a3a1-08d4a5170c0a,,28/08/2023 11:35,28/08/2023 00:00,28-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,1
71aaa34b-b411-4716-a05f-195b1c1d89c4,Inbound,Order Related,Customer Requested Modifications,Very good ,80493f71-6006-4b6b-ad95-86e0be75474d,,28/08/2023 07:12,28/08/2023 00:00,28-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
8f3e0bb4-cae0-4213-8d95-0b7ed4367e55,Outcall,Order Related,Order status enquiry,,67045018-4873-481a-9c7c-d0736c517ddf,,28/08/2023 12:29,28/08/2023 00:00,28-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,3
32289ef9-de18-406f-b603-b98cc0bd0cfe,Inbound,Returns,Reverse Pickup Enquiry,,c2a5c7a3-6ccc-4291-9f88-f3557fdfd780,,28/08/2023 17:29,28/08/2023 00:00,28-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
1c70ddcd-1527-44b8-a445-ae6c58c63f90,Inbound,Returns,Reverse Pickup Enquiry,,706309bb-7f31-4cc6-82a5-d1175f12a3cf,11/08/2023 09:37,28/08/2023 10:55,28/08/2023 00:00,28-Aug-23,BAJNA,Home,9464,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
09ece41e-2359-4846-90a6-a84020dd72db,Outcall,Returns,Return request,Im Happy ,1ca3ba18-3e65-4f2a-aa39-1ffe23999bd8,,28/08/2023 15:00,28/08/2023 00:00,28-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,4
7dcd6e83-9c58-4366-b51e-530c4be7a211,Inbound,Returns,Reverse Pickup Enquiry,,a07ab7af-5f52-4500-8f7f-decc3a60327b,,28/08/2023 15:21,28/08/2023 00:00,28-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ad0bc3f8-a5b2-46e2-bf60-ecc74f863870,Inbound,Refund Related,Refund Enquiry,,3aae357b-043b-4c49-8a62-09ec4a29bd3f,,28/08/2023 17:24,28/08/2023 00:00,28-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a589f08d-198e-401c-832f-6ff4b0b84766,Inbound,Returns,Reverse Pickup Enquiry,,48cada69-8680-40dc-8ade-89d5ac786ca4,,26/08/2023 19:03,28/08/2023 00:00,28-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
7fffcb03-197d-4af6-a8fe-524562bb346a,Inbound,Returns,Reverse Pickup Enquiry,no solution from last 10 days,f3efd27c-ca74-447a-98cc-c74ba259b437,,28/08/2023 13:44,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
4a4c4d90-0516-4bd5-a905-b0578ba40d54,Email,Cancellation,Not Needed,I Am very happy ,68334caa-227d-4703-b35e-0a985001a332,,28/08/2023 11:12,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
e942b35e-6fa7-4ad3-82b3-7c454badeadc,Outcall,Payments related,PayLater related,,24f8a9d3-04fa-4358-9156-6b2296e7837a,,28/08/2023 13:55,28/08/2023 00:00,28-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,3
72d0a339-63c0-4783-9c0b-5540bd6b7c5f,Inbound,Returns,Missing,,9c6e4ce3-76b7-47fc-aa85-12acb6e7ede1,,28/08/2023 21:57,28/08/2023 00:00,28-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
969ee58b-afad-46b5-a010-1ba62729a2e7,Outcall,Order Related,Delayed,I am happy ?? for resolving my problem with a minute i am rate ?????5 but my issue not conform resolving or not he say 24 to 48hours slove the problem.  Thanks ??,a2f5b690-17a1-425a-85bb-83b883147714,,28/08/2023 20:44,28/08/2023 00:00,28-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
06d47a27-441a-46cd-b859-bb813478fc20,Inbound,Returns,Reverse Pickup Enquiry,Hapy,a68fce86-ae7d-43eb-b157-b4049aaafcb1,,27/08/2023 21:40,28/08/2023 00:00,28-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
e64e2a16-0d92-4d1f-a553-e80536c2fe2a,Inbound,Order Related,Order status enquiry,,99f9e9ff-1dd2-4c95-9da2-6fc1ff23c86c,,28/08/2023 13:56,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
09abf208-7e84-410e-9d24-97b325f93ace,Outcall,Shopzilla Related,Account updation,,65685023-3574-43ce-8f91-34c567f4d2db,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
3fc54790-f42f-40b0-bd04-a53e1f89b40b,Inbound,Returns,Return request,,878da655-44d6-4b1d-a5d8-a9c90b221ff1,,28/08/2023 12:52,28/08/2023 00:00,28-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
fca3b389-75ab-42b4-9d97-97e40bb0f553,Outcall,Returns,Reverse Pickup Enquiry,,d65f50c8-0fc1-4ced-bfcb-eb9bc1deafc5,,28/08/2023 21:44,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
ba700ae0-49df-4aa1-95ed-713db72dc082,Inbound,Feedback,UnProfessional Behaviour,,d26285f4-21a8-4eea-b663-a8599a9e589e,13/08/2023 22:17,28/08/2023 20:01,28/08/2023 00:00,28-Aug-23,MORMUGAO,Books & General merchandise,216,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
bb6b8e13-a3fd-4dfd-8745-06e04ebbf22c,Inbound,Payments related,Online Payment Issues,,0343379a-82fb-4ed1-b33a-ef638e13ad01,,26/08/2023 16:47,28/08/2023 00:00,28-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
3ee58097-fe97-46d0-acb3-3947e79439d5,Inbound,Returns,Missing,Tq sir,d8dd9c36-19a3-45d5-aa1b-a217ea5bc317,,28/08/2023 21:08,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
09ad4c3c-f082-4d60-921a-7bac39f34c38,Inbound,Returns,Fraudulent User,Every thing is okay,a225162d-3106-4a45-94f1-f3ee920ec1ae,,28/08/2023 08:01,28/08/2023 00:00,28-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5d430dbb-91d0-4fa2-9340-8ac6843ba9da,Inbound,Returns,Reverse Pickup Enquiry,Respond us especially seniors.,e4513dc6-1cc0-4d0f-9720-590c4f084366,,28/08/2023 09:51,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9b469234-593e-4d51-bbd4-55582c39b4e1,Inbound,Returns,Reverse Pickup Enquiry,,266b24e6-0341-4a8a-a81a-bfeeb7ac4de1,,28/08/2023 16:25,28/08/2023 00:00,28-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1004e02e-afc5-44e3-ad6d-a0648612b2ea,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,39b5c75d-73b0-4805-9eee-a2be0406ba02,,28/08/2023 20:12,28/08/2023 00:00,28-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
126c1a78-dcf1-485b-b9bb-81900602c3cf,Inbound,Returns,Wrong,,a0f04b20-11eb-4a80-af47-7b5439f545b4,,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
ecd3a772-fa00-412c-97d5-31854b17a2bb,Inbound,Feedback,UnProfessional Behaviour,,6eb4e1f0-591f-43cf-ab4f-bfdac58dd910,20/07/2023 11:36,27/08/2023 19:44,28/08/2023 00:00,28-Aug-23,UNNAO,Electronics,2999,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,1
b14c20bf-36bc-462d-bf55-d5fbe74834ed,Inbound,Order Related,Delayed,I like the service I am getting it ,a70d14c7-c9b3-4f2d-9fa2-c68f0ed506fa,17/08/2023 13:21,28/08/2023 09:27,28/08/2023 00:00,28-Aug-23,GOALPARA,Electronics,179,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
357a979e-3d14-4579-bc2d-3cb005466b4a,Inbound,Order Related,Order status enquiry,Very very nice,2b8f04c2-f6c0-494d-ae4a-8b4763da6887,25/08/2023 23:53,28/08/2023 23:56,28/08/2023 00:00,28-Aug-23,SITAMARHI,Electronics,2399,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b60934dd-21d7-4f30-811e-92990c5bdf8e,Inbound,Cancellation,Not Needed,Good,5008036b-98c3-471f-b44b-b02af7676944,,28/08/2023 12:02,28/08/2023 00:00,28-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
1d61b62a-dca8-4d86-b26e-c08390469171,Inbound,Order Related,Order status enquiry,Need more information  to the customer to avoid courier partners delivery boys related issues. Also needs to provide delivery preference time slot provision. ,69d443b8-d3f1-468d-a93c-b17cc1a766de,,27/08/2023 21:44,28/08/2023 00:00,28-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
84165e84-9982-46bc-a732-7169343992be,Outcall,Returns,Reverse Pickup Enquiry,,8408a9ec-8c74-4e9c-86e8-76ffbccdb305,,28/08/2023 09:04,28/08/2023 00:00,28-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
efeedc73-be53-4410-8b07-786364bc1b9d,Email,Returns,Reverse Pickup Enquiry,,8321997f-8f04-48af-bdd3-d29f344ee91d,,28/08/2023 11:48,28/08/2023 00:00,28-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4d95eb5a-2fe6-4cb6-923f-1f9562a8d724,Inbound,Order Related,Delayed,Mera grosary time par mil   chaye  .,beef487e-beb3-472e-8a32-c60f5e781cdc,,28/08/2023 11:26,28/08/2023 00:00,28-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
36ecac45-e5c3-4042-adb0-dbef362c49d9,Inbound,Feedback,UnProfessional Behaviour,Very good ,56934f9c-4e82-4e56-8001-be4703cd0c99,16/08/2023 14:30,25/08/2023 20:21,28/08/2023 00:00,28-Aug-23,GAYA,LifeStyle,387,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
05ad08a7-6889-4ebb-a7ad-3bd0dbe38b76,Inbound,Order Related,Delayed,Bahut achha ji,7c4835cc-5a20-4562-a8a6-ee319712d828,,28/08/2023 16:51,28/08/2023 00:00,28-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
f5a1fe3a-8779-4212-82f2-df1ffc40869c,Inbound,Returns,Wrong,,43bfbfe0-287d-470d-bd83-8c964ef398b8,,28/08/2023 14:52,28/08/2023 00:00,28-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
97bdc323-2e2a-4d65-9bfc-6a5ac8eebd92,Inbound,Feedback,UnProfessional Behaviour,,f69cd40d-2c07-4a51-a155-a543b558eb1b,,28/08/2023 16:00,28/08/2023 00:00,28-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
1403621d-1bff-451b-ad51-7d42c9a590e3,Inbound,Returns,Reverse Pickup Enquiry,Good ,2907d0e6-4250-4b07-ae2a-be829c2ad89b,,28/08/2023 21:30,28/08/2023 00:00,28-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
9dab1ec0-49a3-4e22-861d-81451a0dd547,Inbound,Returns,Reverse Pickup Enquiry,,7981081a-11cc-44fc-8468-33ac65567e1d,,28/08/2023 16:19,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,4
3c58322f-4bb2-473e-9ddb-78fd9262c632,Outcall,Returns,Reverse Pickup Enquiry,Make some rule for return order so that delivery agent could not cheat or fraud with customer. ,91bde513-1f01-4e60-96fb-a75d6809fb11,,28/08/2023 07:03,28/08/2023 00:00,28-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
07c461fe-1747-456d-be68-d467838c75a5,Email,Order Related,Installation/demo,Please increase your warranty related services team,a135cb03-756b-44f3-962a-22816aec7ad4,,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
9386b821-20e5-4e78-ab49-7ab957ca672e,Inbound,Returns,Return request,,a76c6133-f0d9-4f6e-a65f-36bf06c0313e,,28/08/2023 15:35,28/08/2023 00:00,28-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
79750366-54ab-43fa-93fc-35e8dab3703f,Outcall,Order Related,Customer Requested Modifications,,5640f0fa-610d-4e37-8281-f06ddfa0f526,,28/08/2023 08:32,28/08/2023 00:00,28-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
112a83c2-bad7-4a26-94b2-d29638abfa24,Inbound,Returns,Missing,,92a123f4-44dd-429c-961e-013b98644417,,28/08/2023 14:56,28/08/2023 00:00,28-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f02697df-dbeb-4b55-b8f7-feba399d1cc4,Inbound,Returns,Reverse Pickup Enquiry,,a86fc608-dc07-4d91-8134-7da11c4ffc5f,,28/08/2023 07:54,28/08/2023 00:00,28-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
806114fd-d186-4ec9-89ba-ca901cacbe1b,Inbound,Shopzilla Related,General Enquiry,,98a8b153-e750-4d42-9cb0-eea23b70d04e,,28/08/2023 17:45,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
4a3ffee8-509b-457b-a2c2-d7206df948c7,Inbound,Refund Related,Refund Enquiry,,a101a1de-2a5e-45a6-95b5-bd2e49ea8395,,28/08/2023 08:15,28/08/2023 00:00,28-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a84213be-b88b-45df-b90b-1b8f08706ab4,Inbound,Returns,Reverse Pickup Enquiry,Nice service,cf053022-727b-459f-964e-d3cbd6236f18,,28/08/2023 12:49,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
736be5a8-7987-43e4-b23d-05448416fd67,Email,Returns,Reverse Pickup Enquiry,Thnku all Shopzilla team for my help and wish you a good luck ,1a7a2bcd-2483-4992-8111-92daa0e53714,,28/08/2023 15:45,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
41726060-44b6-4247-b6d8-321fdd2a2f7e,Inbound,Returns,Service Centres Related,,3ac7208e-f44b-4dd6-8440-df820d1a7c96,,28/08/2023 18:26,28/08/2023 00:00,28-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
1d9bb4a3-f3f7-43b7-b28a-abdc7a9f46d4,Inbound,Shopzilla Related,Shopzila Premium Related,,d80fd8e6-0208-4ccb-9fc1-2c1a1241479d,,28/08/2023 06:36,28/08/2023 00:00,28-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
68cfd2a6-d845-4001-b99a-70deaf3a3bba,Inbound,Payments related,Wallet related,,1b18b3aa-d042-4921-94db-852072233b0f,,28/08/2023 18:20,28/08/2023 00:00,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
30a4f6f3-dac3-4a19-a4df-74fadc58253c,Inbound,Order Related,Delayed,,747b2629-7877-4b33-a52c-10b696dc7ec5,,28/08/2023 17:28,28/08/2023 00:00,28-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
7baa1b2e-fc3d-4ae1-b9c2-6c501731eda3,Inbound,Returns,Reverse Pickup Enquiry,,b6c7414d-0e4b-4f10-ac39-72c124d47c92,,28/08/2023 14:44,28/08/2023 00:00,28-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,2
134f1780-ecd3-40a1-8b6e-cd4efaf998d5,Inbound,Shopzilla Related,General Enquiry,,6a2e7e59-968c-4102-8d7a-0e3733185426,,28/08/2023 20:02,28/08/2023 00:00,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
75459982-9f73-414f-8882-7a49f7d4f288,Inbound,Order Related,Invoice request,Very good ,75c4735d-edf9-4e61-b016-992436156fe5,,28/08/2023 16:26,28/08/2023 00:00,28-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3e56a736-3821-4d65-9cd0-fc3a38ede7c5,Inbound,Order Related,Delayed,Your delivery boy doesn't pickup the call on time and then they say we have get away from there...,d08dc792-a92e-4e38-8efb-b7e5c989fd3f,22/08/2023 13:50,28/08/2023 07:36,28/08/2023 00:00,28-Aug-23,GURGAON,LifeStyle,1304,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
ee7e5275-35ab-4dbf-a841-1cba41ee79b8,Email,Returns,Missing,Had to call multiple times still not resolved,fe85cd72-b5cf-4d2a-b652-b9e8761fac40,,28/08/2023 19:55,28/08/2023 00:00,28-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,1
9683f1ce-5a17-4cf8-842a-634441eb744a,Outcall,Returns,Return request,Good.,a4aa6972-31d5-43e6-8f38-cdb52394ebe9,,28/08/2023 21:45,28/08/2023 00:00,28-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
43829810-5f88-45e7-ab1b-7f3d53f6c349,Inbound,Shopzilla Related,General Enquiry,Shopzilla's customer support is great.,f5b15e5d-ab22-492d-b51c-8d526adf4759,,28/08/2023 23:23,28/08/2023 00:00,28-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b8d1fc6-a516-477e-9eb0-cfe7eebc02bd,Inbound,Order Related,Delayed,,a1f01b49-0829-46a6-a876-13e871491eae,15/08/2023 19:01,28/08/2023 16:44,28/08/2023 00:00,28-Aug-23,SRIPERUMBUDUR,LifeStyle,183,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
c95159bf-16a6-4204-8066-7f4838570457,Inbound,Order Related,Order status enquiry,,c1270348-9ec1-4054-b0e9-c43c78a9d21c,,28/08/2023 11:55,28/08/2023 00:00,28-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ee2cde6f-65d2-4936-af4a-0e9495ac3fcb,Outcall,Returns,Reverse Pickup Enquiry,,b98634c0-72bc-4035-8bf3-9c8146236d44,,28/08/2023 13:58,28/08/2023 00:00,28-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1644e860-107f-4d19-b168-91a3558b061b,Inbound,Cancellation,Not Needed,,310ea110-0f7b-4e22-80d6-5fe207658561,,28/08/2023 13:55,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b5801771-d41d-4f3c-81d2-661566eb411d,Inbound,Returns,Return request,,144b8de4-67d1-4820-ae1b-b19d75e4bfaa,,28/08/2023 22:28,28/08/2023 00:00,28-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
d7851a45-d8d0-4439-bdd1-1f0e9e02ce3e,Inbound,Returns,Reverse Pickup Enquiry,,c221bb81-120f-4b19-9fba-e973b3aa9036,,28/08/2023 09:37,28/08/2023 00:00,28-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
6879ae6f-03c0-4437-8e86-c90e248b69f6,Outcall,Order Related,Installation/demo,,1b8a6482-5d21-4f49-ad85-da30d400089b,,28/08/2023 11:48,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
e33539b2-2dcf-4fc8-ba84-4d0d67d88a9c,Inbound,Returns,Return request,,abde4bc4-ed83-47f5-af53-84cfed49bdef,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
33ecab26-136f-449a-997f-61c01325dcdb,Email,Order Related,Installation/demo,,4c3e2913-27bd-49cb-8791-963993493313,,28/08/2023 14:51,28/08/2023 00:00,28-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
e02e9e17-b4f7-4064-9bbf-70b983d06965,Inbound,Returns,Fraudulent User,,c311218c-a9c9-413d-93b6-63b2048aad77,,28/08/2023 08:02,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
fa88c1fb-c166-49c0-a88b-ec5b2bf92102,Inbound,Returns,Wrong,,38e0ed40-8a99-461b-8cb0-9420799a15cb,,28/08/2023 08:19,28/08/2023 00:00,28-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
bf80703f-9c28-4ca6-b3a3-94c96ef01032,Inbound,Returns,Reverse Pickup Enquiry,Nice person ,04313419-46e0-47c5-9fd5-993f75cbdcaa,,28/08/2023 07:30,28/08/2023 00:00,28-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
18291a76-5320-4ae3-9d13-c705d3e2e77a,Inbound,Order Related,Customer Requested Modifications,Worst customer care with no idea. AI is far better than your customer cares,f22c2fdc-a8b1-44a7-85dd-27af7f45a244,,28/08/2023 15:57,28/08/2023 00:00,28-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
d353857f-0e23-4ad2-9b24-3cbdb31a357d,Inbound,Returns,Fraudulent User,,9ad683e3-2b06-4666-8b06-4d61827bb7bb,,28/08/2023 16:42,28/08/2023 00:00,28-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
6afcec77-742b-4137-83db-5fbb24c03591,Inbound,Shopzilla Related,Shopzila Premium Related,,129774eb-1d4d-4d66-a94a-0a8ba43973c4,,28/08/2023 19:09,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
f989ddef-d90c-4c7c-93b5-975ccfaef710,Inbound,Returns,Reverse Pickup Enquiry,,a6c4a9c7-46d6-4fa3-b3a9-a094488795ef,,28/08/2023 20:39,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,4
67d2a082-4f51-4b74-928c-5254c4263785,Outcall,Returns,Service Centres Related,,80634f32-7f5c-45d1-9337-3e935d853bc3,,27/08/2023 18:04,28/08/2023 00:00,28-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
031d31cb-4cf3-46b8-ad1e-f276e9695072,Inbound,Returns,Service Centres Related,,d400aa1b-4d4f-4cd2-89b9-04a35768fad5,,28/08/2023 15:09,28/08/2023 00:00,28-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
6378543f-f0d6-4804-ab57-b2d4ce8236ca,Inbound,Returns,Return request,,e74287d6-f806-4846-a2eb-4046e31ef4aa,,28/08/2023 17:04,28/08/2023 00:00,28-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f14bc844-def0-42dd-8222-7beb9ba9d364,Inbound,Feedback,UnProfessional Behaviour,Nice Approach and Communication is Very Nice...I appreciate that.,2e05bf33-b159-4278-810a-9482fee9295b,,28/08/2023 22:26,28/08/2023 00:00,28-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
c3d32b1f-3692-44e0-a82d-e4d95ea3445c,Inbound,Returns,Reverse Pickup Enquiry,,15fcad5c-f05b-437e-9275-0dd74bfc2a2c,14/08/2023 11:01,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,GOPALGANJ,Electronics,1999,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,2
86d3d93e-d920-4e91-9e71-850b6914c770,Inbound,Returns,Fraudulent User,,ab2da241-e839-4539-97be-0056da1fdc26,07/08/2023 13:09,28/08/2023 21:33,28/08/2023 00:00,28-Aug-23,BERHAMPORE,Books & General merchandise,1000,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,3
f903edd1-8705-44f1-8dcc-548cb3ec3f17,Inbound,Returns,Return request,,370ad4b9-a05f-42b5-8614-46cd3f1fdbc1,,28/08/2023 16:32,28/08/2023 00:00,28-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
ac0c186f-22e8-432e-97f1-108746e69b7d,Inbound,Returns,Reverse Pickup Enquiry,Thanks,6fb166c1-6742-42fb-af5d-e7c93d70f8d9,,28/08/2023 17:07,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
b43693bc-8f75-4979-9b0f-95acbcba6d88,Inbound,Returns,Reverse Pickup Enquiry,,444b782c-5f28-4b33-8d9a-e73c48d6d064,,27/08/2023 20:36,28/08/2023 00:00,28-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
4473f4cf-05f5-4f90-80cb-6bef488dfb6d,Inbound,Order Related,Customer Requested Modifications,Amazing experience ,f729fc70-de3d-40f4-974c-34a1225f254f,,28/08/2023 10:51,28/08/2023 00:00,28-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
257d8e96-0289-4409-9001-bb3c69d8bf51,Inbound,Returns,Fraudulent User,,cf270e1a-32ed-4598-993c-6b6ae7c4cf4f,,28/08/2023 12:17,28/08/2023 00:00,28-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
76331b43-b27f-4097-bfde-cf61bfa71317,Inbound,Returns,Reverse Pickup Enquiry,,e82164d2-5853-4577-b934-4b47e6298ca5,,28/08/2023 14:08,28/08/2023 00:00,28-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
588a9814-64d2-4902-a24a-2ebde1fabd2e,Inbound,Order Related,Delayed,,c4b6c314-ec60-4a79-9cb0-9f6054640868,,28/08/2023 23:36,28/08/2023 00:00,28-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
ee79e648-e886-466a-b091-e35ea69d5512,Inbound,Returns,Reverse Pickup Enquiry,,4222aa45-357b-43d2-968f-9c8e6c695b91,,28/08/2023 13:18,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
90366a01-5238-4528-990d-b9023b45d35b,Inbound,Order Related,Priority delivery,,6df77b94-99d4-4418-b14c-7d61d71583a4,,28/08/2023 18:48,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
809bfa73-f94e-40ec-b231-b60b264aa737,Inbound,Payments related,Online Payment Issues,Thanks to allllllllll team members......This is RN thakur.......!??????,4cfc17ed-8b5f-4499-a6f5-cf83c140e405,,28/08/2023 20:53,28/08/2023 00:00,28-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c0ad04bc-f59e-4e63-8820-ea9bdcfadce5,Inbound,Returns,Return request,,47fc850f-c841-421d-934f-0e2a3f7189fb,,28/08/2023 12:30,28/08/2023 00:00,28-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
916d6f3c-ed31-4e2b-9189-bda7c94023b3,Inbound,Order Related,Order status enquiry,"Executive was having no information about the issue. He is just worthless employee, who don\u2019t even listen my query. Only he knew one word \u201C I am Sorry Sir\u201D. Pathetic service from logistic and customer care team of Shopzilla",12d6c651-96ef-4d8f-8561-dfb7b3addc4b,,28/08/2023 19:45,28/08/2023 00:00,28-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
ba345b49-2ae5-4661-8863-18ecc203a08c,Inbound,Returns,Return request,,bf8523d5-2006-4c1d-98a3-21232e58d8ec,,28/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
238a4fd6-48d2-4875-9b6b-2a5da1de0ec9,Inbound,Order Related,Order status enquiry,Very good experience..??,35cc8697-b18b-4a66-9b7f-5f1a180ae4fe,,28/08/2023 09:38,28/08/2023 00:00,28-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
74ce636a-4675-44b6-8176-e7216b198ef3,Inbound,Order Related,Order status enquiry,very polite person,c4ba2b71-b587-491d-891a-53d016ca05b1,,28/08/2023 17:00,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d9ac30e6-9ad6-489d-a706-55b6045d019f,Inbound,Returns,Reverse Pickup Enquiry,,e746bc1a-8ce0-4832-aec8-08e4176fa8dd,,28/08/2023 17:09,28/08/2023 00:00,28-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
6e65e10e-dcc6-42fc-bd04-3771180b3418,Inbound,Returns,Return request,,d60ff90f-a3ae-49a3-874e-8ec9593774cd,,28/08/2023 20:26,28/08/2023 00:00,28-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,1
d3758a58-1ac2-4376-82f6-df2ca4845af4,Inbound,Order Related,Order status enquiry,"Shopzilla shoping is too expensive for a lowere middle class boy,,,can you cheap it???",4fd28110-eed1-4776-a132-ca9e2223dc76,,28/08/2023 20:30,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
0b752f34-d0af-415e-aa37-2fd227bf9a6c,Outcall,Others,Call disconnected,,b8d96938-b5ee-476e-b286-37ecfd23c72f,,28/08/2023 10:12,28/08/2023 00:00,28-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
98ae3183-1a42-470e-8856-69d84c6bb9b1,Outcall,Product Queries,Product Specific Information,,cbe302ef-c668-4d72-a8fd-1baa5bd6eacf,,27/08/2023 23:33,28/08/2023 00:00,28-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
4bee7f68-a735-4b30-b627-1d189c83d47d,Inbound,Returns,Reverse Pickup Enquiry,,132a97ae-b5c1-43ff-a5d3-08c4a4306a2a,,28/08/2023 11:19,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
3d91e69e-d999-454d-afb5-d7f071fbfd40,Inbound,Returns,Reverse Pickup Enquiry,,f47369f8-f42d-4cde-9348-85e2c5fb1d57,,28/08/2023 16:36,28/08/2023 00:00,28-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
c4f1dc63-cd80-4064-93af-88f162e4e8df,Email,Cancellation,Not Needed,Understand with Shopzilla excutive ,5fff98e2-4396-4fcc-9e53-4318a7e1fb74,20/08/2023 12:12,28/08/2023 09:43,28/08/2023 00:00,28-Aug-23,GAYA,LifeStyle,367,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a3349ea0-91e2-44b0-9602-e7aca83014de,Inbound,Order Related,Order status enquiry,,270be1e3-dabb-46fc-b0d6-86458b9b86a7,25/08/2023 21:50,28/08/2023 08:09,28/08/2023 00:00,28-Aug-23,ROHTAK,Electronics,1299,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
6132d6cb-6812-48c7-b0a7-0280f8ef4f79,Inbound,Returns,Reverse Pickup Enquiry,,2be6f427-3c41-4e6a-bd46-5426c179c182,,28/08/2023 04:39,28/08/2023 00:00,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,1
ab3f13b3-4eeb-47ca-9737-c2e8b4043792,Inbound,Order Related,Order status enquiry,,ca93cc45-d06c-46f7-a233-7abbc1c4b0df,,28/08/2023 16:24,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
563a0c4b-8aaf-4ce9-8923-69c6761105db,Inbound,Feedback,UnProfessional Behaviour,"Improve delivery part, my fridge has still not been delivered, the call executive are good but nothing happening at ground level ",7df2f2b7-35b9-4633-8e43-c7d0f86efba4,,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
ed75cbe5-2cd5-4e8c-8c18-a9618fd33aa1,Outcall,Returns,Return request,,0bfb1084-0764-4135-93ac-9b1d3ceef1a1,,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
baf1361f-3c83-484d-8947-3efa530a05db,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,e9e72e03-6cef-4c0a-a52f-471aee468d1c,,28/08/2023 13:22,28/08/2023 00:00,28-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
2d1e7ea8-59b2-4934-bfd6-bfb2fd4074d5,Inbound,Order Related,Order status enquiry,"Exp was good , feel nice when i talk with executive ",17025b82-01e3-4625-a285-3a78a3f9f5a9,,28/08/2023 14:28,28/08/2023 00:00,28-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
c7bd201b-7624-4e96-9616-3243412af14f,Inbound,Returns,Reverse Pickup Enquiry,,4da979e2-5de8-4ee0-ae5c-856126abcb21,,28/08/2023 15:09,28/08/2023 00:00,28-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,4
355d387d-bfdb-409d-b791-f3afb7a9e521,Inbound,Returns,Reverse Pickup Enquiry,,7d2dd441-c0c0-4aca-9a66-4bd520495254,,28/08/2023 22:44,28/08/2023 00:00,28-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f09f124a-8cb9-4661-8d4f-780797ff6908,Inbound,Returns,Reverse Pickup Enquiry,  teem ,4d927455-ac6f-4d53-bc62-7e4be95bf0b6,,28/08/2023 07:28,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
6b0d3632-ecf1-4b1b-b65d-0cd9a7b01ae1,Inbound,Order Related,Order status enquiry,Good ,ad22472a-b84d-4ab0-a67b-639325beba9c,,28/08/2023 11:13,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
f249a449-87b0-4292-883f-d5f405a4a6f5,Outcall,Returns,Exchange / Replacement,,83c52d40-8956-49f3-82b7-3172c78f1ed3,,28/08/2023 12:15,28/08/2023 00:00,28-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
c22330e9-e5ad-404b-bbbb-9dbe44b163ed,Inbound,Returns,Return request,Damage bedsheet,64b691b9-3cb1-4ee0-918a-7650aa96c245,,28/08/2023 14:01,28/08/2023 00:00,28-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
39542521-64ed-4345-87c8-6e24a212a3c5,Inbound,Order Related,Order status enquiry,,a4bfed9f-96b4-41b1-a1e8-d9e7e25a3a37,,28/08/2023 17:47,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
6c7c624e-a98d-4cb4-bb94-d709ef4433df,Inbound,Returns,Wrong,,eb7a01e3-5bde-4b18-85b8-84b8fb5b4688,,28/08/2023 20:05,28/08/2023 00:00,28-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
a09235e6-6f85-4173-8288-52fe1a7b7dbd,Outcall,Order Related,Order status enquiry,,1270728c-9add-4602-bedc-e7070ce1c3f0,,28/08/2023 13:26,28/08/2023 00:00,28-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
073532c7-1cb3-4fed-a8c3-6267ab562a9e,Inbound,Returns,Return request,My product is missing from packagePlease refund me ,7c8a0b8f-3244-4365-a485-622baa7ed2b8,,28/08/2023 15:58,28/08/2023 00:00,28-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,3
2d6238ec-b201-4cd2-9072-fb941a00e5c8,Inbound,Feedback,UnProfessional Behaviour,,3fc82240-768f-4a3e-9304-388a805249ca,,28/08/2023 13:45,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
66982bde-6577-40a7-a8cd-471800ad6f1f,Inbound,Returns,Reverse Pickup Enquiry,,f312e7b3-eb8a-4512-b914-ed677071dfc5,,28/08/2023 17:22,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0d7684da-acb6-4ccc-b833-75e4ac46d4d0,Inbound,Returns,Damaged,,bf028c83-e983-489a-91b1-2318a2e0b22e,,26/08/2023 22:00,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
ea664094-cd23-49ce-90ed-c616cf5797cd,Inbound,Returns,Reverse Pickup Enquiry,Thanks,58f930eb-21a1-4baa-85fc-20a02104e945,,27/08/2023 12:47,28/08/2023 00:00,28-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
fd0b3be2-7591-4229-aede-b789a0c98765,Inbound,Order Related,Seller Cancelled Order,Please Enquire and punish d person who tried to send pre opened phone packet to your customer.,6cf3d003-cb6b-49b7-bca2-4247001a7b83,,28/08/2023 22:43,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ad615787-2cac-497a-b745-f8da505af314,Inbound,Refund Related,Refund Enquiry,,e5d366ab-98b0-4d9c-97e9-8741c6bbdaab,12/08/2023 20:42,28/08/2023 15:24,28/08/2023 00:00,28-Aug-23,KAIMUR,Home,659,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a8684b15-d3f7-4dd4-a8d6-5ed6c75bbe5c,Outcall,Returns,Return request,Good ,da76cf82-8ce4-4323-a0da-794c3b063b49,,28/08/2023 09:11,28/08/2023 00:00,28-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
452f3db8-6be5-4eda-9282-1a5ce692fbb8,Outcall,Returns,Reverse Pickup Enquiry,,ba9ea6fa-13a6-4d81-9a6d-94a10ec3e2f2,,28/08/2023 12:59,28/08/2023 00:00,28-Aug-23,,,,,David Warren,Elijah Yamaguchi,Emily Chen,>90,Morning,5
a439f87f-592a-4648-9194-1797a67522f4,Inbound,Returns,Reverse Pickup Enquiry,,232d70a2-4830-4946-9f11-cfecbdf9f464,,28/08/2023 17:39,28/08/2023 00:00,28-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,3
58c526d4-8c4f-4f1f-80b2-ba8abaccf3cf,Inbound,Returns,Reverse Pickup Enquiry,,d0ab70f9-68c0-4b94-8a0d-1d91432b627a,,28/08/2023 07:39,28/08/2023 00:00,28-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
9fa128ae-56a0-4698-8241-3fc976bdc018,Inbound,Order Related,Order status enquiry,,0e1acaf3-05c5-4b4b-94d2-671e51276f15,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9e6e5908-44cf-4280-8026-29c60a3912ee,Inbound,Order Related,Seller Cancelled Order,,c476c5a9-d150-46aa-8c58-7c23ef543e15,,28/08/2023 12:38,28/08/2023 00:00,28-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
f0e89583-3860-496e-ba8c-16cddbe4912a,Email,Returns,Return request,,31936328-460e-415e-9f3d-b3fa0e10d56a,05/08/2023 09:11,28/08/2023 20:37,28/08/2023 00:00,28-Aug-23,BARMER,Home,449,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,1
29113a32-3f36-4e04-8ebe-611fea856a74,Inbound,Returns,Missing,,39157141-c3ce-4922-b92a-9aaf8e125215,,28/08/2023 21:44,28/08/2023 00:00,28-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
ca0a4f2a-9c5f-4926-8e01-1ddcf238da6c,Inbound,Returns,Reverse Pickup Enquiry,,97536b73-d42b-43bb-8ce6-a4106c9aa19c,,28/08/2023 18:55,28/08/2023 00:00,28-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
80667b71-6e64-45e3-949b-66040d1f3326,Inbound,Returns,Reverse Pickup Enquiry,,b3f89258-7fad-438d-bbe4-8db558da8feb,,26/08/2023 14:12,28/08/2023 00:00,28-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
d87c48c6-872e-4d76-8135-70663f8cc70d,Inbound,Order Related,Order status enquiry,,9dff3a3d-5f5a-46cc-b05b-daa44fb94872,,28/08/2023 10:45,28/08/2023 00:00,28-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
9d2e5f61-89e2-40e8-9f5e-d691a25ccaf5,Outcall,Shopzilla Related,General Enquiry,,16a95707-9c14-46ad-9b48-3bb0ad35ae1f,,28/08/2023 12:04,28/08/2023 00:00,28-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5f8ca9b1-46fe-45fc-bb1d-d91abd35b8e6,Inbound,Returns,Return request,,3262164f-32eb-41d7-b635-73c9ce4d2bce,,28/08/2023 19:37,28/08/2023 00:00,28-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cda1a95e-5376-4e2d-9f89-6ae43dfe22cb,Inbound,Refund Related,Refund Enquiry,,8bc0e05a-4bc3-464c-9444-ab82074fc6ad,,28/08/2023 20:32,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
578c3cb8-065f-4a6a-abe0-21040884b8ee,Inbound,Order Related,Delayed,,e33bd8e5-89ea-4820-b8d7-22490b4a3165,17/08/2023 21:29,28/08/2023 10:07,28/08/2023 00:00,28-Aug-23,JHANSI,Books & General merchandise,238,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
2fe0873c-4bdc-4ae4-abca-57e07f25f0e4,Outcall,Returns,Return request,,e29810d3-103e-4a4a-92b4-ca687a1b63a9,,28/08/2023 14:31,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
221c151f-7a42-4cb5-976c-6e991b4a639c,Inbound,Returns,Return request,,dccf80c1-0e3f-442a-9411-9a625e67457c,,28/08/2023 18:52,28/08/2023 00:00,28-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6c141fb2-f71d-4897-9445-1b0f611fae0e,Inbound,Returns,Reverse Pickup Enquiry,,5126469c-16e0-433c-bc82-c0484d1003e7,18/08/2023 13:15,28/08/2023 11:32,28/08/2023 00:00,28-Aug-23,SONBHADRA,Electronics,1499,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
1afca687-1ece-4bf0-8490-47a3437d249c,Inbound,Payments related,Online Payment Issues,Not proper knowledge ,6550b5a6-8733-4dc9-a2a1-c3c5e44fc4ac,,28/08/2023 12:49,28/08/2023 00:00,28-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
dd59e23c-772a-4059-9a5d-09eb35142c52,Inbound,Payments related,Online Payment Issues,Very good ,39f9a3a0-701a-4674-9b7d-d054b9986ad2,,27/08/2023 12:41,27/08/2023 00:00,27-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
cb5e1473-b9cd-4780-b99d-c5c41e4bff4c,Inbound,Order Related,Unable to track,,3012a4f5-0e63-4813-b269-ff4263ab10b8,,28/08/2023 21:37,28/08/2023 00:00,28-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2c4a4fa6-01da-41eb-b4cb-8af7964f0fd5,Inbound,Order Related,Customer Requested Modifications,,c932c56e-92bf-4ce7-8a1c-c47f82a4183b,,28/08/2023 22:33,28/08/2023 00:00,28-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
adfe9e3c-1d54-42c8-8d47-9a42010dda8a,Inbound,Order Related,Order status enquiry,,70fcbe35-05fc-4859-ab72-f245219f583d,28/07/2023 15:50,28/08/2023 00:38,28/08/2023 00:00,28-Aug-23,JODHPUR,LifeStyle,18999,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
750db58a-5f3c-4fe2-abb8-b5bafb64a0ca,Inbound,Product Queries,Product Specific Information,,5514fe8b-404a-4c4b-bc67-cffcc9f5aabf,,28/08/2023 09:21,28/08/2023 00:00,28-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ac9b5b1b-c308-4879-b27a-73e24f3f24b2,Inbound,Returns,Reverse Pickup Enquiry,,4508b3f9-571a-425f-8267-b61bb76b7934,,28/08/2023 12:53,28/08/2023 00:00,28-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
dd1e6e3d-8d05-442f-8762-b28f559d2293,Inbound,Returns,Reverse Pickup Enquiry,,5baa8dc2-2119-410f-896a-b5584bb1418d,16/08/2023 11:57,25/08/2023 12:47,28/08/2023 00:00,28-Aug-23,NEW DELHI,Home Appliences,695,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
76d82d44-d79e-4846-aa11-b66ef6705d7c,Inbound,Order Related,Installation/demo,,2ebc3c0e-ab37-4591-9525-19b7761d93cf,,26/08/2023 19:27,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
8b9ef5d7-390a-4305-a107-a14c6f351f12,Inbound,Returns,Service Centres Related,,7fecbde9-d3e6-4a4d-af5d-fbaa1718e817,,28/08/2023 17:44,28/08/2023 00:00,28-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
6f50d736-9334-42b5-8645-d98b6d626c04,Inbound,Returns,Fraudulent User,,b6b4d978-2df9-4c7f-950b-250333aa09c7,20/08/2023 22:17,28/08/2023 14:53,28/08/2023 00:00,28-Aug-23,MUMBAI,Electronics,1072,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
8ea2d593-648a-447b-90b3-32edb297f2fc,Inbound,Returns,Return request,,453842f8-e7fb-45f5-9d45-f45c9f1f7311,,28/08/2023 07:20,28/08/2023 00:00,28-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
e5519b36-cf80-4d60-ab7d-5ff9c049dd21,Inbound,Order Related,Delayed,,d099f31f-2dad-4c24-9ab0-f3415f7d7e5c,,28/08/2023 07:59,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5090156e-4e39-446f-a2b5-6e18f9ce6096,Outcall,Cancellation,Not Needed,,dda11df0-c84a-46a7-9528-1215f6c3d2b8,,28/08/2023 09:57,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
851655e2-3253-4196-ad1e-0b1d6cf8d8c6,Outcall,Order Related,Order status enquiry,Thank you so  ,c36dad84-c5c0-460c-9b19-ab79408ece13,,28/08/2023 11:20,28/08/2023 00:00,28-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
7ce19107-58b2-43ae-a582-742305728109,Outcall,Returns,Wrong,,2ac3e1ac-341e-4bf2-a270-f0d6e6e5258f,,28/08/2023 14:08,28/08/2023 00:00,28-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
9e01f1a0-a134-4e5e-ab6f-b9a50e5223e7,Inbound,Returns,Reverse Pickup Enquiry,,d35f031b-7117-41c0-b4fe-00d32b5b9597,,28/08/2023 17:12,28/08/2023 00:00,28-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
f26ea9df-0248-496b-a18e-94b4650e1757,Inbound,Payments related,PayLater related,,07a8165d-0cc2-4b6d-a4ad-87aba1838ae2,,28/08/2023 18:00,28/08/2023 00:00,28-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
4fa8da6e-10cc-4747-82e6-8581b54dc7b4,Inbound,Order Related,Installation/demo,,cc42e047-80f4-4946-98fa-9b55e14d4883,,28/08/2023 21:18,28/08/2023 00:00,28-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
f1e7edee-1670-495e-8788-8bbd545f05e4,Inbound,Returns,Reverse Pickup Enquiry,,d3beeb10-5410-44b0-89a2-54cf7eb04cde,,28/08/2023 23:19,28/08/2023 00:00,28-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
2ca5a6e6-7e16-41bb-9cd4-64bcb0c537f7,Inbound,Returns,Reverse Pickup Enquiry,,86f8e89b-0cf5-4df2-bca1-06ac0df521cd,,28/08/2023 20:26,28/08/2023 00:00,28-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
f49696f6-2107-49f4-b4ad-dc2079a0aedb,Inbound,Returns,Return request,Superb customer service,b842ba8a-9731-42a9-b3cc-79d22fb04c1f,,28/08/2023 16:14,28/08/2023 00:00,28-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
278ff5ab-6c85-42ce-9a67-d2e4d128c64f,Inbound,Returns,Reverse Pickup Enquiry,,cf2cb6db-c77b-4007-8ed2-d4d33a070979,,28/08/2023 19:41,28/08/2023 00:00,28-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
cd610e4b-efa4-47d6-b433-45eee21b8ba8,Email,Order Related,Delayed,,31c87a27-f64f-409b-acb3-6f067ea06003,20/08/2023 20:09,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,PATNA,LifeStyle,662,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
2f33c68f-e378-4d45-b75d-61623bc0790f,Inbound,Returns,Fraudulent User,,0e54aba9-9b00-407f-8004-6972a1214b9d,,27/08/2023 16:20,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
093d075d-9be0-41ac-bbf7-34e6dab23507,Inbound,Returns,Missing,Hope my case will be resolved soon in which I'll b grateful to u all,9b186325-439e-4cc4-85b6-3a31f154fdd0,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
2d182a3e-bc49-48ba-a4db-a37e2b16e38b,Inbound,Returns,Reverse Pickup Enquiry,,534628bd-e6c0-42bd-ab15-19e1563e8df6,,28/08/2023 09:52,28/08/2023 00:00,28-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
f7b30a25-84eb-4396-8d27-a495f1078550,Inbound,Returns,Reverse Pickup Enquiry,,428beb09-e5c2-403e-ab15-9f6aed916552,,28/08/2023 16:57,28/08/2023 00:00,28-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
14dc826e-2681-4cac-ad9c-150fe7057d49,Outcall,Shopzilla Related,Shopzila Premium Related,,aae59498-2c40-4de8-8db8-f11ced8661c5,,28/08/2023 20:25,28/08/2023 00:00,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
05bb6c0b-d54d-4030-bb11-2d408cd6105f,Inbound,Order Related,Order status enquiry,,7062aad9-6c7c-4fa6-afe0-e37a5bf4f221,,28/08/2023 20:12,28/08/2023 00:00,28-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
41f19a35-30ed-4781-b76c-63ac7adc6507,Outcall,Order Related,Invoice request,Good ,d3d32027-2653-44fb-8cfc-34d257847fde,08/08/2023 16:35,28/08/2023 15:40,28/08/2023 00:00,28-Aug-23,KANPUR,Electronics,12697,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
319e5f52-42d1-48c3-baa5-b119b2472446,Inbound,Returns,Damaged,,2bf0c25e-ea2c-4a72-b675-b0be7e6fd849,19/08/2023 08:14,25/08/2023 16:54,28/08/2023 00:00,28-Aug-23,Singrauli,Home,79,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,4
b4e8de45-f188-4913-a35c-4550a21a1c47,Inbound,Order Related,Delayed,It is very helpful for me it solved my problem easily,6ca34fb7-5930-495f-bf9a-29bf718fb0d4,,28/08/2023 07:28,28/08/2023 00:00,28-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
24dae3ac-c196-4d4f-8dbd-5834c72c9355,Outcall,Order Related,Order status enquiry,,11b13211-edbb-4b0d-8047-bdb849ca15fb,,27/08/2023 22:29,28/08/2023 00:00,28-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0b2838b4-65c4-4cb8-90d3-7ef486c7c6e5,Inbound,Returns,Reverse Pickup Enquiry,,964877fd-b2e8-460a-933e-c58b2d919c0d,,28/08/2023 12:30,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,4
b03b3600-a4f4-4119-b3bd-c5d8da420e09,Inbound,Shopzilla Related,General Enquiry,,de3f25ec-dd7f-4c72-8b0b-dfb51eaeb21b,,28/08/2023 14:11,28/08/2023 00:00,28-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
97334e1f-4164-406b-b63f-3a48a03c36b5,Inbound,Returns,Reverse Pickup Enquiry,,357b72a3-5de3-4b66-acea-ae18a053edf1,,28/08/2023 14:46,28/08/2023 00:00,28-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
be6ed79c-d0b3-48a5-9e8b-4db82aac6b88,Outcall,Product Queries,Warranty related,Please resolve this issue asapThanking you ,5722848a-bda6-4b06-89b1-3b76ff95dae9,,28/08/2023 19:42,28/08/2023 00:00,28-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
404f4860-9c32-42bc-93ce-fc405388684f,Inbound,Order Related,Delayed,My product not delhvery. I am very sadfuly.,9828b519-9858-4f74-bf30-9d2b9b6a0efd,17/08/2023 10:23,28/08/2023 07:13,28/08/2023 00:00,28-Aug-23,MUZAFFARPUR,Books & General merchandise,240,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,2
099863a2-6a2b-4af5-a9b0-ff13565f1b78,Outcall,Shopzilla Related,General Enquiry,very good ,40ca32eb-55af-41d2-a310-5da6fa3a46ad,,28/08/2023 01:11,28/08/2023 00:00,28-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3dc8fc8b-9701-43fa-9e36-9389b63fe328,Outcall,Payments related,Online Payment Issues,Thank you ,d3b04938-60c1-4d9a-a7ae-fe033118f49e,,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
29dbd14d-6d4e-49e6-8f1f-aa4e7ef5819e,Inbound,Order Related,Priority delivery,If customers need support kindly try to provide. Directly saying no to customers I don\u2019t find it helpful. I just requested to deliver it in a day if you can\u2019t do that small thing what support I can\u2019t expect. Support means trying to help to customers in a better way.,d35d1346-a365-44e2-9246-c6a5db2260d5,,28/08/2023 23:42,28/08/2023 00:00,28-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
30f7e723-a568-4860-b955-a83e5cf491df,Inbound,Order Related,Order status enquiry,The rep mrs sana has no knowledge of talking and provide information she must be trained properly and have some common sense to answer,498bf78b-02f2-4384-be73-7af94fc44e62,,28/08/2023 10:32,28/08/2023 00:00,28-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,1
f384468f-a682-4b99-9baf-45c2fcc140e8,Inbound,Shopzilla Related,General Enquiry,,845e2321-895a-4f76-8343-b19153a19821,,27/08/2023 19:13,27/08/2023 00:00,27-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
f540720c-278b-4297-b3bf-e150433b5195,Inbound,Returns,Reverse Pickup Enquiry,,d8ca645e-c0b2-413e-a59f-c7a586bf0896,,28/08/2023 08:01,28/08/2023 00:00,28-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,4
ef78649f-f444-4181-84f5-b6ad6c271c76,Inbound,Returns,Return request,Supporting parson was so polite and nice girl ,db971512-3bb7-47e6-a45e-a3c38bb6efea,,28/08/2023 10:39,28/08/2023 00:00,28-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
342dcf65-5e51-40cd-b9e2-45061b736b7e,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,f786699a-ab19-4997-ac79-9e67dbe70117,,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
9387592b-8119-4e69-ac21-0dcb80634d86,Inbound,Returns,Return request,,f47e122f-7994-4118-9e6d-6023105b81bb,,28/08/2023 16:32,28/08/2023 00:00,28-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
2d7d9a64-3441-422d-acd0-c6a2b2525a1e,Inbound,Order Related,Order status enquiry,Super and fast delivery for   so thank you so much   ??,bd4635cd-4474-4806-93a5-ac4131a58bfe,,28/08/2023 16:37,28/08/2023 00:00,28-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
1ec39ef1-84d9-487a-b484-aabc732a83e4,Inbound,Returns,Wrong,,9802aaa5-6b14-4a39-a3c0-a53a2379fa94,,28/08/2023 19:02,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
057d9a9a-9685-4c4c-86f4-8e735a75ff65,Inbound,Order Related,Order status enquiry,,8654000f-b64a-4f18-961b-a8ba231a9ba8,22/08/2023 18:08,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,MADHUBANI,Electronics,299,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
965bafab-c8d5-4207-97a4-72ca29f16d54,Inbound,Order Related,Seller Cancelled Order,,df497502-0669-4270-9324-7141f4909cf4,,28/08/2023 10:58,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c9207300-bcd2-4216-8130-f09dcf2a1b87,Inbound,Payments related,Payment related Queries,Nothing ,75becb16-790f-4395-b840-74969a1d4132,,28/08/2023 20:05,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
748b739e-d21e-4b51-b477-cd20b0e2c5d0,Inbound,Order Related,Customer Requested Modifications,,1587d4e8-016e-46de-b153-ca52dff2f197,16/08/2023 15:59,28/08/2023 22:57,28/08/2023 00:00,28-Aug-23,RUPNAGAR,Home,157,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
c7a59176-6124-44e6-96f2-32b83cff56e7,Inbound,Payments related,Online Payment Issues,,e806f664-44de-4ec2-ba93-c9a97b0597f2,,28/08/2023 10:32,28/08/2023 00:00,28-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
9c40a18c-9c9a-4cc5-831b-97b73b7e3462,Outcall,Order Related,Invoice request,,bcbbfbf3-c730-448b-b9ca-261c580ab423,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,2
e3f0c5a2-5de0-4c3c-9642-88678e3dc310,Inbound,Order Related,Order status enquiry,Yes,8ef85749-b3f1-4f66-9bde-2ee2b02a2f83,17/08/2023 06:52,28/08/2023 19:45,28/08/2023 00:00,28-Aug-23,BARABANKI,Electronics,6499,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
9172a6b3-9cb1-470a-94a3-cc9c83b4a5cc,Inbound,Returns,Return request,,226e7fb0-bdb2-4aaf-a13b-6dc21da57661,,28/08/2023 12:49,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
8fc60f7c-851a-4415-91e5-5b2160be0e3f,Inbound,Returns,Reverse Pickup Enquiry,,06884218-7f85-451f-8c10-a0e65a37f180,,27/08/2023 22:12,28/08/2023 00:00,28-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,4
b3ce964c-1ee5-414a-ab66-921f88d39e03,Outcall,Returns,Reverse Pickup Enquiry,,ee8dc3f7-8e39-44e9-b4ff-9fd6f198793e,,28/08/2023 07:17,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
de1df874-120e-4895-8dc3-a5c8c26b9960,Outcall,Returns,Missing,,246f8b42-db31-4a95-89b9-8c42d111fa80,,28/08/2023 11:27,28/08/2023 00:00,28-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
789754ea-890e-460a-96cd-2a6fd92c8c04,Outcall,Returns,Reverse Pickup Enquiry,Good joob,6ecdf248-da59-472a-a4dc-9780a565d902,,28/08/2023 12:22,28/08/2023 00:00,28-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
52ccee39-2c11-4a20-a8cf-2c0a2264706b,Inbound,Returns,Wrong,,62e7ea0d-a869-44c6-b607-d78603414cc2,,28/08/2023 20:52,28/08/2023 00:00,28-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
7d99c367-1568-43cc-ade0-f5fd3c949400,Inbound,Shopzilla Related,Shopzila Premium Related,,d9177154-f553-41d8-a752-b5c54e9f9d4b,,28/08/2023 14:44,28/08/2023 00:00,28-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
9e2a88dd-eb65-4eca-96cb-ea56944a8ccf,Inbound,Shopzilla Related,General Enquiry,,fe0718f9-51c6-4cf9-bf5f-fc8e67da2d49,,28/08/2023 16:17,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
7a9b464f-3da1-4c7a-ae7c-ecfe9cd297aa,Inbound,Returns,Return request,,0bfb7dc1-1f4d-4e64-b2ae-dcb81201dfe7,,28/08/2023 19:15,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
bb673da4-da7f-4d3e-a88c-dadb8514b44f,Outcall,Refund Related,Refund Enquiry,"Customer care number will be the easy way to reach because every can\u2019t chat , and doesn\u2019t have smartphones maybe they are chatting knowledge ",b96ca255-7ab6-4927-ba32-1b889dd431e5,,27/08/2023 21:32,28/08/2023 00:00,28-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
2661bc90-9312-411a-897c-410dd7154e0a,Outcall,Product Queries,Product Specific Information,??,f6ec59eb-4ca2-4a54-a7a2-ea8541109a72,,28/08/2023 11:45,28/08/2023 00:00,28-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
de37dc64-d812-4388-8a36-5faa817f0639,Outcall,Returns,Reverse Pickup Enquiry,,ef6e5066-8af1-4526-8b6f-15d962b7b85d,,28/08/2023 12:08,28/08/2023 00:00,28-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
9e41f435-9d0e-4d59-82d2-a33f130497da,Outcall,Order Related,Order status enquiry,,01525322-2cd2-449c-8cb5-14d07794580b,,28/08/2023 19:46,28/08/2023 00:00,28-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
e8116c5d-58d8-41e7-9744-51eddf871db1,Inbound,Refund Related,Refund Enquiry,Nice customer care,d53ad5ac-7344-4293-a5d8-fbdc8db44d88,,28/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
1d9ea262-93cc-4d61-91b1-5bf8553cb3b4,Inbound,Returns,Missing,Hiii,c75fa287-f2f9-4d68-a0b9-f5a0ae1e6bbb,,28/08/2023 15:50,28/08/2023 00:00,28-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
37940d23-1069-449e-9c1c-d76d9871c535,Inbound,Returns,Reverse Pickup Enquiry,Thank you,6cfd6a22-5c35-4c48-943e-d1370ba9fd97,,28/08/2023 11:06,28/08/2023 00:00,28-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
85808ae7-e535-45d5-8fd0-00e417d59437,Outcall,Shopzilla Related,General Enquiry,,66aa2bc8-eb26-4f6c-a8aa-3118486a55dd,,28/08/2023 12:28,28/08/2023 00:00,28-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
5683e618-a1b0-4460-a130-f068c9ef9ddc,Inbound,Returns,Return request,,ae0f303d-fccd-4436-890f-dff431567b18,,28/08/2023 22:08,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
b8206ed8-da51-41c2-b7ad-86d935d5e9b9,Outcall,Returns,Return request,,5249c8a4-4d60-45cb-a615-6bb3212f0267,,28/08/2023 14:52,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
86d6fe0f-15ef-4294-a76e-dbf3db8f3d62,Outcall,Payments related,Payment related Queries,,c2c30957-ceeb-4575-a1aa-a59e1cdb2830,,28/08/2023 23:36,28/08/2023 00:00,28-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5ed39ac7-cbf5-4704-8092-b5ce1520db5e,Inbound,Order Related,Order status enquiry,It's fine to resolve my problem.,f4ab7430-fcdb-4a4a-930c-dc4f416167d8,,28/08/2023 03:23,28/08/2023 00:00,28-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
27fe9b72-f3fa-44ca-b728-dc1f3670efd1,Inbound,Returns,Reverse Pickup Enquiry,,fdf55bef-2b45-430c-81ce-ce040501cacf,,28/08/2023 10:39,28/08/2023 00:00,28-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
6f4f954a-db3d-4c89-b5d7-ab3f2e6d794d,Inbound,Returns,Fraudulent User,I like the behavior of executive,cc51d560-45a4-4cdd-8f63-632f87536595,,28/08/2023 13:56,28/08/2023 00:00,28-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
d25cf266-8603-477f-a4b9-d59daf457106,Email,Order Related,Installation/demo,,2240ffa9-b613-4324-ae2e-419d85ca7fde,,28/08/2023 14:13,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c1833a8a-221b-4aa3-997f-ff12cd3693a8,Inbound,Feedback,UnProfessional Behaviour,,22f152b3-9ac6-440e-b17d-449e982b7dd5,,28/08/2023 21:57,28/08/2023 00:00,28-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,4
fce24322-b7b9-4e8b-a432-418d39412962,Inbound,Product Queries,Life Insurance,Very good performance...,61b222c7-37cc-4132-bb13-082be564bd69,,28/08/2023 23:38,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
6e4db492-97ee-41df-bf19-1d0affd148cf,Inbound,Returns,Return request,,f7effe28-d357-4adb-8b07-03166a346e79,17/08/2023 21:36,28/08/2023 18:35,28/08/2023 00:00,28-Aug-23,GAYA,LifeStyle,369,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
0e0639b4-92c5-481c-a051-91e69ed68bc6,Inbound,Order Related,Order status enquiry,,8b8b1f68-9d11-4548-87ec-85a6a28b4468,,28/08/2023 16:38,28/08/2023 00:00,28-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
84ebe55f-c709-461d-8170-5d8fd342bf20,Inbound,Shopzilla Related,General Enquiry,Thank you for you help,ab4c70de-1e7d-414c-95e4-910ae89ce6a3,,28/08/2023 09:27,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
467ad73a-85b5-4d33-9d78-9324732229f7,Inbound,Returns,Technician Visit,,2cc4a200-5a81-4f74-81b1-a056bf2bb2ae,,28/08/2023 16:08,28/08/2023 00:00,28-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,1
7ece4d51-6876-49d2-a01d-587fff4d597c,Inbound,Refund Related,Refund Related Issues,,52438c34-59a5-49f7-a276-12729709a009,,28/08/2023 16:34,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fc1845c9-1918-4b43-b11e-d268ad2bb5f3,Inbound,Order Related,Order status enquiry,,be4cc55d-07b2-47cd-af49-4481e138f15a,,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
bc478c3c-f827-47b4-a0e0-f7b9b9871e97,Outcall,Payments related,Payment related Queries,,ae5a24b6-9a6a-4195-89ef-23ff5d10ae34,,28/08/2023 20:20,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c062d496-6dd9-44d9-95d3-28b519e5aecb,Outcall,Returns,Wrong,,f69b8296-fdaa-408f-b10c-93949e3f5603,,27/08/2023 19:38,27/08/2023 00:00,27-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
a98d620c-a814-49f7-b1f5-ecd1673142ce,Outcall,Returns,Return request,,14d85b05-5484-438b-afa3-a303e245b749,,28/08/2023 13:55,28/08/2023 00:00,28-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
b54b92c3-2c2e-4c8d-9c42-d9acddb1452d,Inbound,Cancellation,Not Needed,Good,7e6d35b5-f95c-4c49-bb15-ed703419a3d5,09/08/2023 09:11,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,MUMBAI,Home Appliences,599,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
8a8f9e1a-2334-43a8-9380-61510a9bd31c,Inbound,Order Related,Order status enquiry,Good ,1452b570-bea8-4781-b01f-9005fe3b6923,,28/08/2023 12:33,28/08/2023 00:00,28-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
3e2a0349-046c-4f4d-a785-8c7325622e7c,Inbound,Feedback,UnProfessional Behaviour,,d1642bdb-5bd8-4eab-b4ab-fe30bc805897,,28/08/2023 14:34,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
5eca220e-ee3d-409c-89d3-59f281140058,Inbound,Order Related,Invoice request,,139d2a1b-fa6f-449c-afad-98bdfb451d46,,28/08/2023 15:55,28/08/2023 00:00,28-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
be1342dc-4fb1-44c5-ae3f-c16597009f68,Inbound,Order Related,Delayed,Nice,17ea9b3c-2d28-46f3-8c14-a6a45f851d51,,28/08/2023 22:11,28/08/2023 00:00,28-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
8c337ece-1b38-4790-85a4-3157101ce5c8,Inbound,Shopzilla Related,Signup Issues,,f599ccca-6fc6-4dc8-be38-33552564b4b4,,28/08/2023 23:36,28/08/2023 00:00,28-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
3d12eff5-78e6-4ad0-bf7d-2db80fe390a6,Inbound,Returns,Service Centres Related,Shopzilla customer care is one of the best honest person and respect me ,94170d5a-d13d-43cb-b37d-0814aca25173,01/04/2023 07:45,28/08/2023 20:12,28/08/2023 00:00,28-Aug-23,CHAPRA,Electronics,999,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
28be2efb-0613-44b8-94f9-f2e1e3fcd0e0,Inbound,Returns,Reverse Pickup Enquiry,??????? ?? ???? ?? ????? ?? ?????? ?? ??????? ?? ???? ?? ????? ?? ?????? ??,878c9b13-4486-4da7-b073-2c2bde87e712,11/08/2023 17:48,27/08/2023 09:54,28/08/2023 00:00,28-Aug-23,ALIGARH,Electronics,469,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
599d092e-d093-4d05-8578-9f7d511bd08f,Inbound,Shopzilla Related,Account updation,,ee3a4ddd-9e82-48eb-9f89-d2b4ae262398,,28/08/2023 13:43,28/08/2023 00:00,28-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,2
b2840af3-eeaa-4c9c-88f3-c3d6217bc42b,Outcall,Returns,Return request,,427f374b-77c0-4975-b773-2320ae07e695,,28/08/2023 14:27,28/08/2023 00:00,28-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,3
a92cc291-d443-45da-bd3a-135cdf242d99,Inbound,Returns,Reverse Pickup Enquiry,Thank you,b3ae1e1c-b57d-48d0-8086-506cc05f2bff,,28/08/2023 15:53,28/08/2023 00:00,28-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
26cbad2a-2a47-41c5-ae37-4aee3ab21d39,Inbound,Product Queries,Product Specific Information,Please give an option to delete order history ??,149460fc-6564-4550-b8c9-bc793a927d6a,,28/08/2023 21:53,28/08/2023 00:00,28-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
28484247-972b-46ab-a1ea-4170b730563c,Inbound,Payments related,Online Payment Issues,,c0b22e8c-d12c-4528-af1a-53b5c57370e8,,28/08/2023 21:53,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
780cb33e-0a2d-4d2a-a73d-76dbae8651b4,Inbound,Returns,Service Centres Related,,7acccc38-f12c-4f6c-9418-d61fa2a17da2,,28/08/2023 16:57,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1e634e24-9db5-4009-999b-457fc41d456d,Inbound,Order Related,General Enquiry,,524610fc-f480-496a-bb5a-1914773f0807,,27/08/2023 18:35,27/08/2023 00:00,27-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
ea30c029-7f82-4623-8444-27e80bb08ed9,Inbound,Offers & Cashback,Other Cashback,Please  return additional item given during return order pick ,ab3ccf16-e7a8-4f1c-9a40-e91fa5ad1d35,,28/08/2023 18:15,28/08/2023 00:00,28-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
3c554bf2-b936-4cfb-a4b8-0ff317bf8f9d,Inbound,Order Related,Order status enquiry,Good Experience ??,3e566a96-f3c5-4967-a906-e90f296d4cde,,28/08/2023 23:14,28/08/2023 00:00,28-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
96f54554-2e99-44ec-9942-f81116d5e6ec,Outcall,Order Related,Invoice request,Kindly arrenge invoice copy pdf format in Shopzilla application and his site also..,b0802fb8-dec6-41ba-a9b2-0412728aee84,,28/08/2023 10:57,28/08/2023 00:00,28-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d208b0cf-161b-458e-a143-d535d72ecfd0,Inbound,Returns,Wrong,,d910cdea-d025-42ce-b599-eee0cb8b9802,,28/08/2023 11:03,28/08/2023 00:00,28-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,4
fa055d9b-07dd-47f5-85d8-a0964d6258fa,Outcall,Cancellation,Return cancellation,It was a very good conversation ,bc43e522-552a-44e4-9d47-e3999d5fc099,,28/08/2023 12:39,28/08/2023 00:00,28-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
27aa8123-4541-45c5-8b1d-851a81a40b10,Inbound,Returns,Reverse Pickup Enquiry,,30da64a2-5f87-438e-91b3-e7ac0397f453,11/08/2023 11:38,28/08/2023 06:28,28/08/2023 00:00,28-Aug-23,MATHURA,Books & General merchandise,1033,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
4d202293-9976-437e-aec3-9ce894b77394,Inbound,Others,Call disconnected,,595caf19-2c68-4c9f-a2f2-468c3cc1e6f4,,28/08/2023 10:59,28/08/2023 00:00,28-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
a1d0158d-2bfa-4e37-8e68-733ec005c671,Outcall,Cancellation,Not Needed,,27ddd9d3-c2b1-4000-a3f3-32eb3fb3e926,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
afe3aaa7-a0fa-438c-9e43-6aa7a355079b,Inbound,Returns,Reverse Pickup Enquiry,Good ,6621d13e-08a7-4dc3-860c-bfd488ddd8ed,,28/08/2023 10:53,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,3
3698789c-fc13-4671-b804-e1539600e71b,Inbound,Order Related,Delayed,Nothing ,73aabbf9-502e-43f9-97c2-cbe3980c29d8,,28/08/2023 21:17,28/08/2023 00:00,28-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ee7b383e-d492-4e20-8d50-f4334766c8fa,Outcall,Returns,Missing,,d5183f4b-7e23-4fa8-bd16-b36ad2f2c302,,28/08/2023 15:20,28/08/2023 00:00,28-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
26855df0-14be-470b-bc04-29a03ebfe434,Inbound,Shopzilla Related,Shopzila Premium Related,,f86ffc8d-60ee-47e5-baa2-37fa91d2adaa,,28/08/2023 18:58,28/08/2023 00:00,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8c1a01a6-7a7a-4048-aee8-a94b4db071a6,Inbound,Returns,Return request,Nice but   product replacement chiye,8da222cb-c449-4352-a9ca-9dd8878ec99f,,28/08/2023 14:21,28/08/2023 00:00,28-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1bd9cba9-a583-41f0-9a0f-bfaa6ca16338,Inbound,Feedback,UnProfessional Behaviour,,63d66268-09bf-468a-a4a0-0a7c034327a9,,28/08/2023 17:36,28/08/2023 00:00,28-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
38797a0b-6e5c-47f7-8b95-40135ed1a1b3,Inbound,Returns,Missing,Ha,02843a43-d0c3-49a0-9cba-f1c89c314179,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ae0d9f65-dae7-4ee3-8661-938c2819724d,Outcall,Order Related,Order status enquiry,,04a3ab1b-2705-43ba-a158-9ce591487bf3,,28/08/2023 17:15,28/08/2023 00:00,28-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
8615e1f1-e51e-4d66-9be7-e7642d2e0456,Inbound,Product Queries,Product Specific Information,,16a887a5-0e17-4fc7-b827-f537789a7484,,27/08/2023 12:51,28/08/2023 00:00,28-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,4
03218b21-9bb5-4d93-9890-55d4ed44a0a9,Outcall,Order Related,Order status enquiry,,85a484a0-1636-4b4c-ac92-4c35155f8a53,,27/08/2023 20:20,28/08/2023 00:00,28-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
d15444c9-0700-4558-aa2b-9ed559ce6f3a,Outcall,Returns,Reverse Pickup Enquiry,,044a4a2d-14ba-456b-b330-3c8e64465f1c,,28/08/2023 10:47,28/08/2023 00:00,28-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
bfe7ac89-6d23-4040-ada3-c54d2a191e30,Inbound,Returns,Return request,,da7d140a-2496-40cb-be1d-51357103e692,,28/08/2023 18:46,28/08/2023 00:00,28-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,4
2d87987a-3907-4521-ba93-18ac6c3dc29b,Inbound,Returns,Reverse Pickup Enquiry,Good ,610c8426-f5f6-4cd5-be82-154df5c9ea41,,28/08/2023 11:42,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
fe90d90a-f53b-40f1-b0dd-451a11addcdd,Inbound,Returns,Reverse Pickup Enquiry,,b4db7be4-681b-4247-afbe-9d3775c71838,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
8fbdb235-993b-4b29-83da-eed94adddf2b,Inbound,Order Related,Invoice request,VERY DISAPPOINTED WITH Shopzilla,571a8265-5b48-4258-8c29-4778ba280090,,27/08/2023 22:04,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
c09caf65-ea33-4f6a-9499-787791892b5c,Inbound,Order Related,Priority delivery,,1415f2d2-d919-4e65-87e2-7c0ebd55a176,,28/08/2023 07:36,28/08/2023 00:00,28-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c9edf713-bb59-446b-80f4-9d58a6098d04,Inbound,Product Queries,Product Specific Information,Good,e976a457-07eb-4952-ab7f-de699488d8d9,,28/08/2023 13:46,28/08/2023 00:00,28-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
5f593384-802c-4401-8f3d-f83051817ddf,Inbound,Returns,Reverse Pickup Enquiry,,e56876b9-984c-4535-92ba-c4b30ecd5760,,28/08/2023 14:14,28/08/2023 00:00,28-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,4
7199edd0-7096-46a3-a625-2b5268ddd303,Inbound,Refund Related,Refund Related Issues,,efd1f1f6-40a5-49b5-9ea0-e29f205894f3,,28/08/2023 14:26,28/08/2023 00:00,28-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
35e0ec70-4336-4af4-b23e-92c61a215e96,Inbound,Product Queries,Product Specific Information,,acbad123-714d-4161-a351-851c37d10bc2,,28/08/2023 14:32,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b1e1298c-67d1-4276-8e90-e753b377355e,Inbound,Order Related,Seller Cancelled Order,,1072e996-2f33-4c3d-ad62-66adf3ca5ae3,,28/08/2023 08:10,28/08/2023 00:00,28-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5307a85e-fbed-4f7b-89c6-3ed1ff57fa00,Email,Returns,Reverse Pickup Enquiry,,5934dc23-6058-4374-b62d-198067f9167e,,28/08/2023 18:21,28/08/2023 00:00,28-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
f6d6ef5c-d09b-4978-a5d6-d7ab597340aa,Inbound,Refund Related,Refund Related Issues,,c187c433-e85e-4701-8775-d6a5100956c0,,28/08/2023 23:10,28/08/2023 00:00,28-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
99bd6553-7efe-4412-80c5-3389807326a9,Inbound,Returns,Fraudulent User,Very good,3862ff40-18b2-4025-a45f-2a6c1053f5a1,,28/08/2023 23:42,28/08/2023 00:00,28-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ad6e74dd-7204-4f6b-9f13-c67099cc648c,Outcall,Order Related,Customer Requested Modifications,,52b6c954-f142-4795-a32a-1df632d6028e,,28/08/2023 18:37,28/08/2023 00:00,28-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
2e87946c-fee2-4108-a183-1cc590389ef2,Outcall,Returns,Return request,Thankyou so much for Quick customer support ??,31252092-757b-4af9-a992-6406602a2080,,27/08/2023 17:57,28/08/2023 00:00,28-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f2dcc115-19da-4838-8741-aa7b17dbf0d7,Outcall,Order Related,Delayed,,0f07e2a2-ab2a-41e9-9578-5680123bae93,,28/08/2023 11:10,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
f83e9b00-dcef-4034-9265-06de60d95340,Inbound,Returns,Missing,Brtter,a1b1c7e8-57ee-460c-85f9-fe306aca721d,,28/08/2023 16:03,28/08/2023 00:00,28-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4f64a716-93b3-49c1-a0b1-6422161f2193,Inbound,Returns,Reverse Pickup Enquiry,Nice ,a7df2b82-957a-4b35-b35c-49fcd80501a8,,28/08/2023 17:55,28/08/2023 00:00,28-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
915c07c4-6cbc-4151-ac8c-cb9e628fa025,Inbound,Order Related,Customer Requested Modifications,Send the refund amount ASAP ,8a85973d-408e-4b68-a60f-03335a4a3e6e,,28/08/2023 21:28,28/08/2023 00:00,28-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
3e4ca1dd-2ad5-45c1-ba2b-232bad722562,Outcall,Cancellation,Not Needed,Very good,f783f54d-6242-4995-82f3-d63565552534,,28/08/2023 10:37,28/08/2023 00:00,28-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
226dd510-37e8-4803-9821-e9a49578b5b8,Inbound,Shopzilla Related,General Enquiry,,98d54e17-f200-4d33-a8db-ca211f240599,,28/08/2023 15:06,28/08/2023 00:00,28-Aug-23,,,,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,5
31bc0a9a-2dc3-4a4a-9395-50f70d46ef81,Inbound,Returns,Missing,,a7be6ef9-daa3-4a02-a4b0-cc3340407228,,28/08/2023 15:55,28/08/2023 00:00,28-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b770e365-168d-46e0-80b3-f58971b0815c,Inbound,Returns,Return request,She is very poor customer care ,cdef0b81-62e5-48ab-be72-1072c9426562,,28/08/2023 18:32,28/08/2023 00:00,28-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,1
a4497bbd-de99-49eb-a46b-b3d4808322f6,Inbound,Returns,Reverse Pickup Enquiry,The customer support just holds and it is gone without solving the issue,3c9d35ad-7208-46ba-ade1-8cfbc1fbb5fa,,28/08/2023 06:53,28/08/2023 00:00,28-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6fbd9258-1db8-4537-99bb-67ea0a1bf199,Email,Payments related,Wallet related,Thanks ,6f450710-c484-49ee-add1-89e0e589f60b,,28/08/2023 07:00,28/08/2023 00:00,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
ac8292d3-610a-4153-89ce-c814438daf3b,Inbound,Returns,Reverse Pickup Enquiry,,e89298e1-47cc-47a4-a3b4-bfee9ac78e22,01/08/2023 09:23,28/08/2023 11:00,28/08/2023 00:00,28-Aug-23,GANGANAGAR,Electronics,3499,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,1
13b12092-d05a-41c7-9e85-940c0283d691,Inbound,Order Related,Delayed,,184bdbf5-817f-433f-a074-9bb780412078,21/08/2023 19:08,28/08/2023 20:22,28/08/2023 00:00,28-Aug-23,RAJKOT,Mobile,18999,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c4ff669e-9a6f-49e8-86be-8b06f60c9560,Inbound,Returns,Return request,,2971d2ca-65b1-4ed0-b3b4-173615c20bba,,27/08/2023 21:37,28/08/2023 00:00,28-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
81438d23-ea03-4d8e-a6b0-08a0e8406f0f,Inbound,Returns,Reverse Pickup Enquiry,Good ,9a425c5a-be22-495d-8560-1df30dcc44d2,,28/08/2023 07:45,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
d712773a-5e7d-48b5-ae44-d9d0ec10a3ec,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,117f67f3-b531-4939-965c-d0516511d772,,28/08/2023 10:33,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
1e5b635d-0173-4ddd-b909-38d6f4c0d06c,Inbound,Order Related,Order status enquiry,,0a58d094-8eed-46fb-8c84-d0e57908aa83,,28/08/2023 15:26,28/08/2023 00:00,28-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
4206c052-62de-4082-a877-347cd15978cb,Inbound,Returns,Reverse Pickup Enquiry,,688392d4-6806-4a74-91f6-dfc69ef0d426,06/08/2023 21:44,28/08/2023 15:56,28/08/2023 00:00,28-Aug-23,HYDERABAD,LifeStyle,484,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,2
46c88f41-da92-4aa4-900a-3b0d42f8990c,Inbound,Returns,Reverse Pickup Enquiry,,1973257d-716f-46fe-981b-a786b74396c0,,28/08/2023 06:16,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
89b91996-6da4-4ce9-899c-4a6ad94155a9,Inbound,Order Related,Invoice request,Try to display genuine and authentic quality PRODUCT for the customer .,f481f243-efc7-4a17-8717-4d27791be43e,,28/08/2023 21:40,28/08/2023 00:00,28-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,4
2463cc68-05c4-4f88-b257-7d06c8f5365e,Inbound,Returns,Wrong,Good,154c6d4f-cc1d-4212-91d9-7d6c71e6d63e,20/08/2023 13:03,28/08/2023 10:52,28/08/2023 00:00,28-Aug-23,BEGUSARAI,Electronics,2799,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
171b4c64-bf53-46ec-a79e-9fd0478e8f0a,Inbound,Order Related,General Enquiry,I have not got discount of 1500 on payment of my mobile ,a6f5ef40-0b73-481b-9728-c38c722f4083,,28/08/2023 10:06,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
65795e87-cd5b-4e7c-9d68-5d2f1a9f0b0d,Inbound,Returns,Reverse Pickup Enquiry,,5478046f-030c-4fd5-bb35-da661ef30f64,,28/08/2023 10:38,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
e6a0bded-33ad-4023-b576-b00e04d75647,Outcall,Returns,Damaged,Please provide an earlier resolution. ?? ,6f1e2df4-a3ae-4c5b-8636-31231790e46e,,28/08/2023 11:25,28/08/2023 00:00,28-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
fe48224f-1128-4a16-8e48-71884516c149,Inbound,Returns,Reverse Pickup Enquiry,,bd689e3e-8742-4799-bf3b-cedfe5ad5d1b,,28/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
7f6e4765-c826-4176-9a58-63439988b579,Inbound,Returns,Reverse Pickup Enquiry,,b45161ad-2253-4d57-b82e-148e3a852891,31/07/2023 06:38,28/08/2023 13:00,28/08/2023 00:00,28-Aug-23,BHADERWAH,Electronics,839,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
53cb3585-0088-4b73-a927-d23f5f1e210b,Inbound,Order Related,Customer Requested Modifications,,757efd1d-6ecf-4701-b42a-50c1b1387f19,25/08/2023 12:34,28/08/2023 08:47,28/08/2023 00:00,28-Aug-23,MUMBAI,Mobile,21999,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
38b70a9f-f422-4bd1-88e0-90dc91ba5a2b,Inbound,Cancellation,Not Needed,,0c9310eb-a576-43e1-95a5-d822151a5e06,25/08/2023 18:14,28/08/2023 07:13,28/08/2023 00:00,28-Aug-23,MUMBAI,Electronics,381,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
27f814b5-245a-46f4-ad3f-0a0de3a88750,Inbound,Returns,Reverse Pickup Enquiry,,94446623-99b4-46ca-9b3a-604e530eebbd,,28/08/2023 15:13,28/08/2023 00:00,28-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
99c76d34-26a2-4144-927d-2bba177a1c19,Outcall,Refund Related,Refund Enquiry,,f6a7623c-003c-49d7-95a8-735646ed695d,01/03/2023 06:31,28/08/2023 11:32,28/08/2023 00:00,28-Aug-23,EAST CHAMPARAN,Electronics,299,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
dc01b41a-c252-42dc-bd9d-ac455a80ad55,Inbound,Returns,Reverse Pickup Enquiry,Easily solve my problem ,de8e52f2-7d0a-482a-9b02-62b209ae0a0d,,28/08/2023 12:01,28/08/2023 00:00,28-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
f0a03f9f-7540-4f3f-87c4-4a302b6b241f,Inbound,Returns,Return request,,9a55b6e6-9c0b-47a8-9f23-695e9ab9781c,,26/08/2023 22:33,28/08/2023 00:00,28-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
9e9f327f-b4d3-4f7b-9b9b-37d40d8e3f22,Inbound,Shopzilla Related,General Enquiry,,aa8a01f1-2f37-499d-a208-a5a3615714bd,,27/08/2023 16:13,28/08/2023 00:00,28-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
c99b07f6-cc91-48f5-9111-4d8dc49b6096,Inbound,Order Related,Invoice request,,f1784788-c013-410c-b24f-af46b18e0d30,,28/08/2023 09:08,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
27e3a393-eaac-4cc9-954e-27a428103eb6,Inbound,Returns,Reverse Pickup Enquiry,,14d6f9d2-9fd4-4193-b1b8-617a9f0e60d0,,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
053e4aaf-953c-495c-aa63-1314ddbf4921,Inbound,Order Related,Delayed,,8c487636-42f0-455c-9a5c-59dad08a37e3,,28/08/2023 21:07,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4a353e04-519c-44a9-a211-a984cc252d35,Inbound,Returns,Reverse Pickup Enquiry,,38ef567b-1162-4d60-8f78-473942a152c0,15/08/2023 19:08,25/08/2023 17:48,28/08/2023 00:00,28-Aug-23,MEHNAGAR,Electronics,1799,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,4
54f32e30-69c3-434f-9eb5-8aa7ceaed78e,Inbound,Feedback,UnProfessional Behaviour,,87196d06-3a2b-4ada-9ea1-3cf6f8464795,,28/08/2023 10:06,28/08/2023 00:00,28-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
b6fdc5e3-009b-4f5e-87da-bde82e0b860a,Outcall,Order Related,Delayed,Excellent ,78fde3c2-0436-4d67-a245-cce4d532f9d9,17/08/2023 14:03,28/08/2023 16:50,28/08/2023 00:00,28-Aug-23,RAIGARH,LifeStyle,890,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3924b222-cf74-483b-ac4a-089717922b01,Inbound,Returns,Service Centres Related,,ca37bc85-5e4a-43cb-bf90-631be0d13612,15/08/2023 21:21,26/08/2023 13:41,28/08/2023 00:00,28-Aug-23,RAJKOT,Mobile,15999,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
b7fdff12-6c66-4d0c-9961-e93d52766e1a,Inbound,Returns,Return request,,22737353-08a5-4938-86e2-f365ea63a1df,,28/08/2023 10:14,28/08/2023 00:00,28-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
072188ef-e6fb-445e-8acf-9a2ea62a06fe,Inbound,Order Related,Order status enquiry,,46e727c8-a458-46ee-b12b-e45a5759f720,,27/08/2023 23:05,28/08/2023 00:00,28-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
be2c83f5-a0d4-4415-b61c-6acbc8ec7b40,Inbound,Returns,Service Centres Related,,ae0ba682-7862-4211-a176-5997cbb3e23c,,28/08/2023 10:31,28/08/2023 00:00,28-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
a108a6db-3796-4531-baf7-9de3e332b54e,Outcall,Order Related,Invoice request,,87a9f28b-6f7d-4916-bc84-abe853d6e950,,28/08/2023 13:24,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1d994bac-9bd5-4202-8946-c2b7bbc0d285,Inbound,Order Related,Delayed,,8e3861a9-96d3-4bc8-acc2-fde4462a76de,13/08/2023 07:50,28/08/2023 09:58,28/08/2023 00:00,28-Aug-23,SHAHAPUR,Books & General merchandise,2999,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,2
3102454d-4dce-4a2f-aae5-5d7781f344da,Inbound,Returns,Reverse Pickup Enquiry,Thanks,88ad14ee-70f5-4486-beae-2cbf579b12b6,,28/08/2023 17:54,28/08/2023 00:00,28-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
06459f04-0de8-428d-849c-c05442b43930,Outcall,Refund Related,Refund Related Issues,Improve your app quality so that it should  not show wrong delivery information.,7fae06a1-0c88-4f61-8805-9cb59ae1e535,,28/08/2023 15:04,28/08/2023 00:00,28-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
27aca74d-1341-4a01-a8bb-e37a77d5d37c,Inbound,Returns,Reverse Pickup Enquiry,Sir my product is missing in the package ,c81fc12e-2838-4441-a613-bd9bf0353ae3,16/08/2023 15:40,28/08/2023 12:06,28/08/2023 00:00,28-Aug-23,SHIVPURI,LifeStyle,399,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
d0d5fc0c-72fc-4da8-9f3e-f6c32f29c1ac,Inbound,Returns,Reverse Pickup Enquiry,,b71fefd9-1ada-4733-9a15-3564a1b126ff,,28/08/2023 13:00,28/08/2023 00:00,28-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
f29c8670-6f65-4b0f-b792-eab218ad2cb9,Inbound,Returns,Return request,,213ff217-543a-49da-8ec6-152f7b1b584f,,28/08/2023 15:12,28/08/2023 00:00,28-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7ba65efb-ced5-47f5-98c3-4b5b2d7179ae,Email,Returns,Reverse Pickup Enquiry,,3b8deb44-efbc-411a-be60-f2158e8eef36,13/08/2023 19:44,28/08/2023 11:56,28/08/2023 00:00,28-Aug-23,HYDERABAD,LifeStyle,334,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
721726db-97a1-4d2e-9157-5b7ed98f0171,Inbound,Returns,Missing,,e3e53013-32e2-420d-8cce-c79e9f3b197d,,27/08/2023 09:12,28/08/2023 00:00,28-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
edd673b8-6711-4850-aa98-e0f4e46637cd,Inbound,Shopzilla Related,General Enquiry,Aapko contact karne ka syastem thoda bada hai ,e4028506-fa78-41aa-9f05-83bf1f609d75,,28/08/2023 11:14,28/08/2023 00:00,28-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
4413a5ad-7a4c-4a86-b5a9-ffa72cca6356,Outcall,Product Queries,Product Specific Information,,7ef0a5e4-5845-445e-92dd-716ba82c2344,,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
e6bfa1ad-e4a0-4e71-9089-82ed1eefb1fc,Inbound,Returns,Return request,,3284e9c5-5578-490c-8700-18e78ca494e2,,28/08/2023 18:08,28/08/2023 00:00,28-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
3c9f7602-85c7-46e6-b4a9-36315de7d6f7,Inbound,Returns,Reverse Pickup Enquiry,Make false promises but not a single resolution given ,2c5c4d40-2334-49f0-a4e1-512d6f8f52a9,25/07/2023 00:10,25/08/2023 19:00,28/08/2023 00:00,28-Aug-23,HYDERABAD,LifeStyle,999,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,1
05a7890d-7801-4173-b8e8-f24db9a18cde,Inbound,Product Queries,Product Specific Information,,e2a9db27-9a41-4083-b862-d78886e2da39,,28/08/2023 09:39,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b2f9a26e-201b-43df-a54f-4eb085197c2e,Inbound,Order Related,Delayed,Nothing,01a7c07d-cb38-4cd4-8108-10717593c255,,28/08/2023 14:11,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
540840d1-8158-4dfb-9a85-b1bbc193703a,Inbound,Returns,Reverse Pickup Enquiry,,a18743a3-4a52-4943-bf50-24224cc89b1e,,28/08/2023 12:22,28/08/2023 00:00,28-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,4
b4d90806-6e38-4f7f-bca5-3033ddad39b1,Inbound,Returns,Damaged,Great,b0cce346-0ec4-45e7-ace9-5e5d10e84b94,,28/08/2023 20:42,28/08/2023 00:00,28-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
46de8207-1bdb-4097-afc1-4e27422e2ad3,Outcall,Returns,Reverse Pickup Enquiry,,6f723463-7abc-49a5-93ef-ae9981598a9c,,28/08/2023 09:18,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,3
e1b63d4b-3175-4567-ac37-be7265ea4e0f,Inbound,Order Related,Order status enquiry,,2c5fd501-16ab-4c0d-aabf-2da142209f1b,,28/08/2023 09:47,28/08/2023 00:00,28-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d539a3ae-fc23-49f1-b6e1-05200e05461f,Outcall,Returns,Return request,,4c1f4f88-a81b-411f-bd5d-def3edf35b09,,28/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
8b8fd5f6-8c4c-40fd-ad27-7867d6514999,Inbound,Product Queries,Product Specific Information,,6fdfffc4-dc64-44a3-bdcd-dc3e9dc918b9,,28/08/2023 12:52,28/08/2023 00:00,28-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
90516a7a-177e-4777-b143-d2fdc42db31b,Outcall,Order Related,Order status enquiry,,a711421a-4235-4a9c-bd50-b6fa327805d5,,28/08/2023 16:10,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
a22877e9-793c-495f-bcd2-f1d14efcf894,Inbound,Returns,Service Centres Related,,3b9f9b54-acf2-499d-bde5-175c1f5fd315,,28/08/2023 13:31,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
0b64df1b-0afc-4cb2-887f-74add6dd5457,Inbound,Returns,Return request,,534a2a1a-d5cb-4bb5-b0e5-dfc4d0dce563,,28/08/2023 10:58,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
a28bb21c-48b8-468e-8639-2a0759bed1f3,Inbound,Returns,Reverse Pickup Enquiry,,78f44834-98c5-4f98-b8f0-3786fcfc3226,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
52ef1b37-b102-4517-8089-1722e342b69f,Inbound,Returns,Reverse Pickup Enquiry,Customer care Support very good ????,64504289-3476-4ded-89b4-9f5178686893,,28/08/2023 16:57,28/08/2023 00:00,28-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
ed429e16-e75b-47f6-979a-6a5c26134f77,Inbound,Order Related,Order status enquiry,,883e849c-f410-4867-b2fe-c09402b3a4cc,,27/08/2023 01:15,28/08/2023 00:00,28-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,2
78505b15-bd60-4d76-8f29-46678dd13616,Inbound,Returns,Return request,,17eeee43-c3d1-4710-a171-d55a2dcb7726,,28/08/2023 14:17,28/08/2023 00:00,28-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
e35355b3-cc76-4820-b72b-a2bcb91e7dfa,Outcall,Order Related,Delayed,,caacbd19-0b82-4704-9d64-efa60546004d,18/08/2023 08:57,28/08/2023 08:49,28/08/2023 00:00,28-Aug-23,AGRA,Books & General merchandise,299,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
68b508e8-0695-4874-9db6-ece56eaadad0,Inbound,Order Related,Invoice request,,0dc24f35-7ce9-4e64-918d-8d5b1fbb3e2b,,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
a68a6a37-a7b4-40d8-8d62-174a1ed7b8fb,Outcall,Cancellation,Return cancellation,,35d5b960-f1af-4d3c-b6c4-42d04927d702,,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
67f9b6de-0846-45c4-ac08-d8170d9bf6ab,Inbound,Returns,Missing,Bahut accha ,7293d118-363c-4d6f-8cbb-a3a45b39114d,,28/08/2023 18:24,28/08/2023 00:00,28-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
203d16c2-d6e8-4bd6-b22b-3a7ad7f58a58,Outcall,Product Queries,Product Specific Information,,58903a3e-8695-4ee7-b08d-f9bc547ba8e3,,28/08/2023 07:32,28/08/2023 00:00,28-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
211060c0-327e-4917-8ecb-62f068e9a56b,Inbound,Feedback,UnProfessional Behaviour,Hopeless policies. Not customer friendly at all.,63381e64-7e02-458f-9879-e594f1777be0,,28/08/2023 17:41,28/08/2023 00:00,28-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
3e4544c8-eb44-4e4f-a754-6801c0914e10,Inbound,Returns,Service Centres Related,Problem not resolved. Please look out this matter.,74d1e3b5-9574-457c-8e2c-6f40adf838ff,07/02/2023 10:12,28/08/2023 14:01,28/08/2023 00:00,28-Aug-23,BIRLAPUR,Electronics,2999,,Anthony Smith,Mia Patel,John Smith,>90,Morning,5
e4ee1043-5da8-4644-9762-f572e56d2030,Inbound,Returns,Wrong,,642fefa5-480b-40a5-b9d7-33959ec83d37,,28/08/2023 10:40,28/08/2023 00:00,28-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
2a755c41-ce9f-4a3e-95aa-868b148b2155,Inbound,Order Related,Order status enquiry,I love you best,9707069d-b5e0-4e88-99b1-83756db568c7,,28/08/2023 21:08,28/08/2023 00:00,28-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
46aabc69-8c42-453e-9d63-1d595f07c929,Inbound,Feedback,UnProfessional Behaviour,,95c6d572-b491-44ab-a478-3ca39d3db20d,,28/08/2023 06:37,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
39629746-3728-416a-a3bc-1bba305e75fd,Inbound,Shopzilla Related,General Enquiry,,f55b342e-6acd-4cc1-aa8b-45f0c71f6956,,28/08/2023 14:35,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,3
ed7034fe-9c48-4b52-819b-ce89fc8ddbc3,Inbound,Returns,Fraudulent User,,aa40e415-bf8c-44dd-936f-4f1403be41e8,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
fe531e2b-c14c-4ee9-9a7b-47e9d0524402,Inbound,Returns,Reverse Pickup Enquiry,Thanks,cb4250a1-b58b-4e41-9c86-df6404cd9947,,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
b4c96a8c-caa9-4ee5-970d-85951738c879,Inbound,Order Related,Seller Cancelled Order,,7c3a6e4e-c49b-4a77-9f6a-8a2bdf45c4d2,,28/08/2023 07:48,28/08/2023 00:00,28-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
80a86d8c-a25e-4007-87bc-d2c9fb09fbcc,Email,Order Related,Delayed,,b89badbb-44af-436b-87c8-5bc8c94dba6d,21/08/2023 17:53,28/08/2023 19:58,28/08/2023 00:00,28-Aug-23,BIHARSHARIF,Electronics,349,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
a25adcde-ca5c-43f7-927d-56926555d427,Inbound,Returns,Reverse Pickup Enquiry,Thank you,c8341775-a26d-4ab6-b3cc-ea8a3a0c216a,,28/08/2023 07:51,28/08/2023 00:00,28-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
087bb50f-83e8-456b-9775-da9554627cf0,Outcall,Product Queries,Product Specific Information,,2f4ad79e-3812-43b4-a223-728b851df272,,28/08/2023 10:31,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ed34bf6d-0c8c-443e-ad55-a07893b22f98,Inbound,Order Related,Order status enquiry,jldi delivery kia krea,050caac1-022e-4d36-900a-884a058009ea,,28/08/2023 10:06,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,4
0ca7cc8a-9f8b-4370-8f47-bbd2bee0a64b,Inbound,Order Related,Order status enquiry,,0bac695e-9f17-4d27-ab0d-7b016d0c3232,,28/08/2023 11:10,28/08/2023 00:00,28-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
22f3ff68-33c1-49f5-aefd-32210025f19b,Outcall,Returns,Reverse Pickup Enquiry,,748d036f-1780-4e69-b8f9-f6bd8e88de25,08/08/2023 23:38,28/08/2023 18:36,28/08/2023 00:00,28-Aug-23,AURANGABAD,LifeStyle,499,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
3c4d6194-cb48-4998-895e-2f57f86978bd,Inbound,Returns,Reverse Pickup Enquiry,,252cdc89-f885-415d-9b87-da479defdef4,,28/08/2023 13:29,28/08/2023 00:00,28-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
6955bbab-0f04-4e35-87b5-0a8041f38dad,Outcall,Returns,Reverse Pickup Enquiry,Excellent ,9c31bea4-0cca-4325-8acb-38bcf91e5af0,,28/08/2023 11:21,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d4bf916c-2235-4b34-a2fd-038425176f79,Inbound,Returns,Reverse Pickup Enquiry,Very good ,a00a20c8-08f3-4f38-ac3d-90c0c3f5195c,,28/08/2023 19:40,28/08/2023 00:00,28-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
6e581af5-391a-4805-9da1-1f4d8d34bbed,Inbound,Returns,Wrong,Very good ,5a134871-228f-42aa-96be-e8516236bc61,,28/08/2023 14:01,28/08/2023 00:00,28-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
5c4f815d-04d4-4a65-91f9-6aecd94684a3,Inbound,Order Related,Delayed,,8e08febb-e47f-4f91-84cb-6e82039eac60,,28/08/2023 19:47,28/08/2023 00:00,28-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
63642b6c-b581-4b7a-9b98-2bbf05d72520,Inbound,Cancellation,Not Needed,,3216baa4-f033-45d8-96d9-7ebfa4c7980c,,27/08/2023 13:21,28/08/2023 00:00,28-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
f8511b30-4dc6-4c69-9f75-0cd38ae29572,Inbound,Returns,Reverse Pickup Enquiry,,4a506b33-8bd7-40b4-bf94-5d22a2664664,,28/08/2023 11:50,28/08/2023 00:00,28-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,4
9848b834-7586-4ecb-bbb9-5eb5ebf37328,Inbound,Order Related,Order status enquiry,Everything is goodpH,c7133327-5443-43bd-ada4-82b1f74b6f75,,28/08/2023 16:21,28/08/2023 00:00,28-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
863013be-0da7-4d9e-982d-c4700e3629ee,Inbound,Returns,Return request,please resolve my problem ,c0794b5e-16b7-48cd-9832-bc823918a2a7,,28/08/2023 18:18,28/08/2023 00:00,28-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
0568119e-6894-44e6-a3cf-d731ff16d9ab,Inbound,Returns,Fraudulent User,Thanks you so much ma'am,7267348f-3e9e-4283-b2e4-d676ef4ff874,,28/08/2023 08:15,28/08/2023 00:00,28-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
6d20ddf8-9745-4269-8f34-79155a80846f,Inbound,Returns,Reverse Pickup Enquiry,Done,dd3272e7-640a-422a-a01e-fc9b9f4caffe,,28/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
1ffc41bc-02b6-43f2-a2dc-670d4baac6d0,Inbound,Returns,Exchange / Replacement,,ee2d6a23-5c66-4c4d-b692-14f53712f24d,,28/08/2023 14:53,28/08/2023 00:00,28-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
cf59eb0a-62ca-47d6-b9bd-22f6668664ee,Inbound,Returns,Return request,,cf09c1ef-6983-4331-9d2d-214776ddbfb4,,28/08/2023 17:56,28/08/2023 00:00,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
da808c74-6344-4f99-a4c6-5022a3df9774,Inbound,Order Related,Invoice request,Good spoken,1680dec2-7ae5-4c3e-95ce-cd2588669826,,28/08/2023 19:23,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
e29e3fa5-b447-4dfe-97ef-803b7854e099,Inbound,Returns,Reverse Pickup Enquiry,,2632438a-11b8-49e0-be26-644bb153ce77,,27/08/2023 18:05,28/08/2023 00:00,28-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
532c5e71-4f6c-4acb-b7e2-7b3914d924c0,Inbound,Shopzilla Related,General Enquiry,Thanks ,2e25a1b9-4d43-4fd9-aff3-f4d35a98ff5a,,28/08/2023 13:45,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,4
5bc87dc9-b223-416d-9334-90bdb030a031,Inbound,Order Related,Installation/demo,,eee613ea-0a30-41bb-a339-54a78decc70a,,28/08/2023 07:15,28/08/2023 00:00,28-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
3e70505c-433c-4119-82f0-6770dd6ec767,Inbound,Returns,Reverse Pickup Enquiry,Very nice communication ,27cc3148-8590-4519-a496-4656b0597421,,28/08/2023 11:59,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3a6de924-8b88-4d7a-9498-4840a56c8591,Inbound,Returns,Return request,,9c195852-401d-487a-a956-79b47177b3eb,19/08/2023 17:31,28/08/2023 12:21,28/08/2023 00:00,28-Aug-23,JAIPUR,Electronics,1199,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
2aef5cfb-3a7b-49df-ba25-0037aba8ab27,Inbound,Order Related,Delayed,,64fcafb6-0eaf-43fb-8f39-35a6d174e48c,,28/08/2023 10:45,28/08/2023 00:00,28-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
ce758747-a06f-47c7-bfe8-69eab714ba00,Outcall,Returns,Wrong,,9073c40e-a87d-4505-9033-09d4ddbb8a62,,28/08/2023 16:18,28/08/2023 00:00,28-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
53f6976c-6f9f-4527-b390-e5ee4c74edf3,Inbound,Order Related,Installation/demo,No problem solved my product ,b15bd061-94e5-48c4-b311-ba2cd9eb74ff,,28/08/2023 20:24,28/08/2023 00:00,28-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
c59a2568-6c54-4d10-84c0-db6cb07fd5f7,Inbound,Returns,Reverse Pickup Enquiry,,f704eb1d-8df3-446e-a10e-d10cc7872795,,28/08/2023 09:48,28/08/2023 00:00,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
039dc43f-64e4-4bf1-bc4f-0bb767a0f6f8,Inbound,Returns,Service Centres Related,,205764a0-0c7b-42e5-a628-401b06497e4d,,27/08/2023 20:09,28/08/2023 00:00,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
bab8d250-6b75-4d2d-abf4-e8ce3333e8b0,Outcall,Product Queries,Product Specific Information,Shopzilla company is bad ,41657fbf-3257-462f-a6f2-7da83bb498c0,,28/08/2023 11:06,28/08/2023 00:00,28-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
27ab3d81-3105-4695-a5cb-d15353f4897f,Inbound,Product Queries,Product Specific Information,,5e72cb95-ab8a-4f37-b34f-45e0ff50dd98,,28/08/2023 14:18,28/08/2023 00:00,28-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
38e1952c-5cd0-432d-8c63-d362d878fbbc,Inbound,Returns,Return request,provide direct calling option on each product,732ab3e4-2ff0-42a9-a3fa-19bff676f8c8,,28/08/2023 17:59,28/08/2023 00:00,28-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a7f120e8-b066-49d2-8294-597a87f35b43,Inbound,Returns,Return request,,edc4c62a-a46d-43b6-86fb-7657e0eacb1b,,28/08/2023 21:05,28/08/2023 00:00,28-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
6eef264e-0fc0-435c-87bf-f7bca8a52f89,Outcall,Payments related,Online Payment Issues,,cfddc1e6-a061-423b-b124-c45d34493553,,28/08/2023 21:45,28/08/2023 00:00,28-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0fe999a0-a83b-4938-89ee-4d2cb9082169,Inbound,Returns,Wrong,,1470e652-5e3c-44ec-b925-b8cbbf8ecc57,17/08/2023 21:16,28/08/2023 13:43,28/08/2023 00:00,28-Aug-23,ROHTAK,Electronics,2099,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
fea27636-8760-4468-82e5-e0c88455f87b,Inbound,Returns,Reverse Pickup Enquiry,,62e7e3d6-f0b8-4b3c-bb5d-71dcf2e74d92,24/08/2023 09:25,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,GHAZIABAD,Books & General merchandise,307,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
123a0e34-e729-4a3e-88f7-4f9fb30cf2a3,Inbound,Returns,Reverse Pickup Enquiry,good ,80477eea-4825-4ccc-91d2-ec7044b8426a,,28/08/2023 11:47,28/08/2023 00:00,28-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
a618e2ea-c9f8-4ee7-b460-2a7d16eeb17c,Outcall,Refund Related,Refund Related Issues,,45ec6b29-66c8-41d6-9acd-e3c6899ed79d,,28/08/2023 18:10,28/08/2023 00:00,28-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
0a040922-594f-4217-a559-4c64c1402df7,Outcall,Order Related,Unable to track,,9fd421ef-ca1f-46cf-8272-3e7e1c8a1ebf,,28/08/2023 08:52,28/08/2023 00:00,28-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
166a1aa4-713a-4ebf-b0bb-8f15b91da36e,Inbound,Shopzilla Related,General Enquiry,Thanks Vishal have a great day,76e454a9-f5bb-4676-83ed-63ce85354b87,,28/08/2023 12:51,28/08/2023 00:00,28-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e61db4fd-b1e0-4f11-a3f6-56d9ba0f3b82,Inbound,Returns,Fraudulent User,Good solution and very helpful costumer service lam happy ??,d1adca58-08fd-40fb-9953-a194f4e48418,,28/08/2023 22:08,28/08/2023 00:00,28-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
dcd20d75-ff0e-4fcf-9551-d9b247dd64aa,Inbound,Product Queries,Product Specific Information,,b5d72efb-8831-402d-bc32-0cf6d5521236,,28/08/2023 09:32,28/08/2023 00:00,28-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
22456ef7-509b-482c-885c-e36942a80972,Inbound,Returns,Wrong,,0e476aff-35f9-46cf-803f-bb55c7a2adbe,,28/08/2023 20:07,28/08/2023 00:00,28-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
a9e9720c-3f49-413a-a3ee-337bc5ecb016,Inbound,Returns,Reverse Pickup Enquiry,,69a1c98f-9007-4563-ae53-5d0185628378,,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
e97209b6-104c-453a-9146-6209b67f10df,Email,Order Related,Delayed,,b28e3784-df9d-47a9-b951-f31ca67d237c,,28/08/2023 11:46,28/08/2023 00:00,28-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
1ba9dcc2-cbfd-48b0-837a-331b1271e19b,Inbound,Returns,Missing,,1f8c3c7a-40cc-4454-8bb5-b57889caf813,,28/08/2023 15:26,28/08/2023 00:00,28-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
912f4a02-062d-495b-8576-16cb6ac8ca22,Outcall,Returns,Reverse Pickup Enquiry,,a3cb7910-3326-42d3-b3f1-898e4215739a,13/08/2023 18:43,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,NEW DELHI,Electronics,5999,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
4c8f0953-729d-4df3-911b-8805e8026931,Inbound,Order Related,Delayed,,7151ebf3-cba7-4005-89b3-f8734f01b79d,17/08/2023 17:05,28/08/2023 10:32,28/08/2023 00:00,28-Aug-23,JODHPUR,LifeStyle,290,,Haley White,Harper Wong,William Kim,On Job Training,Evening,3
7842d3d7-ca94-42dd-b0a2-f0a4487e50db,Inbound,Order Related,Installation/demo,,b02f8af9-5923-4c02-a253-2f93082cc3a0,,26/08/2023 15:27,28/08/2023 00:00,28-Aug-23,,,,,Larry Sanchez,Landon Tanaka,John Smith,>90,Morning,1
c5527862-c0cc-4552-9ffd-01733c8577fa,Outcall,Order Related,Delayed,,dd80ab36-941e-4bb8-8098-3ee8a0ea0e8f,,28/08/2023 15:26,28/08/2023 00:00,28-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
ea161eae-3561-4da2-9df8-06afb31f3bf2,Inbound,Returns,Reverse Pickup Enquiry,Good ,39bfc01e-3f53-4486-a896-92e78fe4ea4a,,28/08/2023 19:01,28/08/2023 00:00,28-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
7010e90b-109b-46af-b75e-f5c9cd5368e7,Inbound,Order Related,Seller Cancelled Order,,38893123-40fe-45cd-95e9-ab749a73a49b,,27/08/2023 17:37,28/08/2023 00:00,28-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0f8585cf-47aa-4e4e-9f8d-c3ee823e2a99,Outcall,Returns,Return request,,f6116152-7af4-4e1c-a829-5585eef4cf3f,,28/08/2023 19:21,28/08/2023 00:00,28-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7771897f-f34f-4e4b-97c0-5ea9a662bfb0,Inbound,Returns,Reverse Pickup Enquiry,,f8c920c4-5cf2-4c37-90e2-04eec2141e1c,,28/08/2023 08:51,28/08/2023 00:00,28-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
20ca5c28-bf56-4697-9d46-6c9d2480e0e6,Inbound,Order Related,Order status enquiry,Satisfied,69efeb3e-7998-4eb3-8495-806f6cd479f1,,28/08/2023 13:04,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
80ef97a7-444e-4be3-aea2-cce2517286ac,Inbound,Order Related,Order status enquiry,,740a5cd5-a247-44c7-b8e0-c9422abaa7fe,25/08/2023 17:42,28/08/2023 09:52,28/08/2023 00:00,28-Aug-23,SURAT,LifeStyle,940,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
f54479e9-1860-434f-8ada-5aebacc63e45,Inbound,Shopzilla Related,General Enquiry,,e48c9193-221f-4a59-af3f-dcf832a0dd4b,,27/08/2023 11:08,28/08/2023 00:00,28-Aug-23,,,,,Cody Peters,Abigail Suzuki,William Kim,On Job Training,Morning,4
9cfb8f0d-aafa-46f2-8cc2-22a984bcf826,Inbound,Order Related,Order status enquiry,Thanks ,c3661108-b289-4ea8-be06-f5784ab135aa,,28/08/2023 20:40,28/08/2023 00:00,28-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
fd4462a2-06ed-4934-ad35-208af287d376,Inbound,Returns,Product related Issues,,ee4df5dd-6fc3-4855-83a5-f93911ffd459,,27/08/2023 19:16,28/08/2023 00:00,28-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
6ef48d18-ae29-468e-abea-6a947cc41782,Inbound,Returns,Reverse Pickup Enquiry,,1f4b143b-d841-4e83-beca-18cacc4201e1,,28/08/2023 09:09,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
33e7dbe1-7a1c-4b4c-bccc-8d9bb6055f6a,Inbound,Order Related,Order status enquiry,I fully satisfied thanks Shopzilla ,9e052d72-20fb-4da0-a4f9-c70da58cde93,,28/08/2023 10:25,28/08/2023 00:00,28-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
82414a61-54a2-4d01-a44a-f409a023e32d,Inbound,Returns,Reverse Pickup Enquiry,,3b629cb7-17dc-443e-ac50-d180d28b23fa,,28/08/2023 17:14,28/08/2023 00:00,28-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
93aa10a1-f932-432b-871e-600833006cb6,Inbound,Order Related,Installation/demo,,a6311a09-eaea-4049-a165-927f9be04259,,28/08/2023 16:35,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
c2cf2a49-0343-413c-b184-dd5624cbbff2,Inbound,Returns,Reverse Pickup Enquiry,Good,f2cf4ec0-6aab-4683-93af-4532a561f144,,28/08/2023 17:11,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b2657838-59e0-47f6-9428-57ef7e504bcb,Inbound,Returns,Return request,,d35f8773-aefc-4f33-8833-dd11a710c1a6,,28/08/2023 17:21,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,4
67e7c9e8-5e95-493c-830f-be8856bc4231,Inbound,Onboarding related,Seller onboarding,,edc7a57f-907f-49e6-83ba-2d5f9fb8b9aa,,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
f3838e4e-969c-4d2f-802a-939a6f3fb644,Inbound,Order Related,Delayed,,5e3cea1a-8376-441a-a339-eb71a11a287a,21/08/2023 22:44,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,CHENNAI,LifeStyle,1349,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
f0e9d0a3-be00-4848-9384-049dea2ba875,Email,Order Related,Delayed,,2e4d05bd-0721-4940-b0d3-c6eb4dc82a8e,,28/08/2023 13:51,28/08/2023 00:00,28-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
c3ff90dd-429a-491c-850a-2acc7923e09a,Outcall,Feedback,UnProfessional Behaviour,,c1699c69-0d42-4312-bea1-93e4f96799e3,,28/08/2023 15:08,28/08/2023 00:00,28-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d2357e90-808b-450e-846b-1e8c402210c0,Inbound,Returns,Reverse Pickup Enquiry,retuirn,d1f7a459-ff49-4ac4-9159-9659d1bcda29,,28/08/2023 16:26,28/08/2023 00:00,28-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
1e5b7328-506f-4dc6-95c7-5597d8456778,Inbound,Product Queries,Product Specific Information,,2eed3852-b11a-40e2-a66c-cba187b6699b,,28/08/2023 18:22,28/08/2023 00:00,28-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
c5bb5b9a-f8d3-4de8-a2aa-b0ce2c2561de,Outcall,Payments related,Online Payment Issues,Excellent ,72daa90c-f893-4b0a-8af1-12c96535a7ed,,28/08/2023 15:29,28/08/2023 00:00,28-Aug-23,,,,,Claudia Massey,Jacob Sato,Emily Chen,61-90,Evening,5
4928517a-4551-41ea-9bd3-130b5f57cdee,Outcall,Product Queries,Product Specific Information,,a73805d3-a0e9-4b53-8e9f-31fd20994a9d,,28/08/2023 08:47,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8b12a248-0098-488b-b7c4-99781c402a64,Inbound,Order Related,Priority delivery,Problem not solved,23d056c0-2257-4547-aea6-6241477c52db,,28/08/2023 09:49,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
61a1ad74-1404-4d9d-b554-6fc725ee68fc,Inbound,Returns,Return request,,d449fc14-c8c9-4a98-aa3e-36bb50948b71,,28/08/2023 16:48,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f8b1b153-12c5-48c2-9419-d0f45ce64df3,Inbound,Returns,Return request,Very nice customer care support thank you Shopzilla,71cdeb78-114d-476e-af6d-489e7db8f975,,28/08/2023 19:40,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ba6b984d-c2fa-49b9-a438-8a14f5f4166b,Inbound,Payments related,Online Payment Issues,,8d3b22e7-200a-4e95-90fc-b5a862a6a6a0,,28/08/2023 19:47,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
91597fba-14d7-41b5-94f6-ad794d7cc317,Inbound,Order Related,Delayed,,35065b60-4c2f-4f30-b0e8-36669e5912bf,,28/08/2023 13:21,28/08/2023 00:00,28-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
394d9fcd-506e-443c-b0b2-f5e19df4089f,Outcall,Refund Related,Refund Related Issues,,763de67a-b770-403b-92b9-2659666cd6cc,,28/08/2023 14:20,28/08/2023 00:00,28-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,1
a51bcc8a-05b2-4b72-b07b-03ae04817742,Inbound,Returns,Reverse Pickup Enquiry,,bf911fa6-24f0-4c42-8425-29214eb10297,,28/08/2023 16:30,28/08/2023 00:00,28-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
b970047d-816b-4bb7-bed7-b008e27b7973,Outcall,Cancellation,Not Needed,,92d124ec-e199-4912-8d83-bbf3dfaba841,,28/08/2023 10:07,28/08/2023 00:00,28-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9a6ea34f-75f7-4e4d-ad60-24d1e6beb6ab,Inbound,Order Related,Installation/demo,,7c0cef72-0434-47a6-a204-363a4f04fba1,,28/08/2023 19:52,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
5daf707d-06e8-4adf-8869-462726abe72c,Inbound,Returns,Reverse Pickup Enquiry,Keep it up ??,656fb972-2385-4fc0-a3dd-6b1460512499,,28/08/2023 21:12,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
a51a9fe1-f8ae-4b63-b2d9-1c46fdd25623,Outcall,Returns,Return request,Very nice Service ,cece9b1e-8e3b-433b-a3bf-9685653223c0,,28/08/2023 12:00,28/08/2023 00:00,28-Aug-23,,,,,Kathleen Mcdonald,Mia Patel,Olivia Tan,>90,Morning,5
49b28908-0a5a-49a8-b694-81a77e91847e,Inbound,Refund Related,Refund Enquiry,...,db2976c7-1250-4ae4-9e5f-aeafe3d4f72f,,28/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6f64dc0b-5f6e-4ab5-a2a8-5577604d65d7,Inbound,Returns,Reverse Pickup Enquiry,Impressive employees ,d738e9c3-5049-4071-a269-3b52904f76e1,,28/08/2023 18:21,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
2b6f3457-dcf2-4c2e-864e-30e371daad46,Inbound,Feedback,UnProfessional Behaviour,Very good ??,0d6cfc5a-3ea6-4c87-b0b6-217e932eb574,,28/08/2023 18:53,28/08/2023 00:00,28-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e4cd0981-0b74-4a1f-b272-025b31f59e65,Inbound,Returns,Reverse Pickup Enquiry,,d47969c3-33ac-4998-ac8b-e6c4446a5934,19/08/2023 13:56,27/08/2023 11:17,27/08/2023 00:00,27-Aug-23,LUCKNOW,Home,850,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
64f05b76-12cb-4c1f-8c8c-4c73e4b59710,Inbound,Refund Related,Refund Enquiry,,f64efac7-c503-47be-9dc4-0a360df06fb4,,28/08/2023 16:21,28/08/2023 00:00,28-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
538fabb2-d713-4d2c-912b-b7083759794f,Inbound,Shopzilla Related,General Enquiry,,bec6965a-68e6-4813-bc7f-2cc10f9adafe,,28/08/2023 13:37,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
ffd2b2a2-eefd-4dbb-842c-0a9bf7ffeaec,Email,Order Related,Delayed,,a99cb29e-086c-4104-81d5-4ad5bd96377c,14/08/2023 18:17,28/08/2023 07:38,28/08/2023 00:00,28-Aug-23,PUNE,LifeStyle,189,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
38e03903-658e-4f68-950c-f6e9a94bc697,Inbound,Returns,Missing,Thank you for help mam,49bf0661-6180-4059-9066-6bd9cec8ef93,,28/08/2023 16:10,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
6024e419-cfb5-4896-893f-e9eafbc93bb0,Inbound,Shopzilla Related,General Enquiry,,1ca79161-30c7-43a6-abc6-2aa16297853b,,28/08/2023 19:35,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
22dcd576-57cc-4962-b9fd-bbefd42d8789,Inbound,Product Queries,Product Specific Information,,2c5450d7-8483-4d4b-a2e1-256c38af12b1,,28/08/2023 20:03,28/08/2023 00:00,28-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
146fe0b8-7713-4d06-a5cc-ca8da48fce82,Outcall,Returns,Missing,,08cc84b6-17ee-4b52-b2d9-5fb6296386ac,,28/08/2023 16:54,28/08/2023 00:00,28-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
3cb47d2b-5acb-4987-b30e-51b1e6dffe66,Inbound,Returns,Missing,,d97bd5b6-51ca-4874-9171-577c9659da3f,,28/08/2023 19:48,28/08/2023 00:00,28-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
275112b7-8d5a-4113-8458-620fa648865b,Outcall,Order Related,Unable to track,All are fake supporting \u2026.,bd643e91-3134-40b5-a6ad-8d230b95fabc,19/07/2023 17:25,28/08/2023 22:25,28/08/2023 00:00,28-Aug-23,PURI,Electronics,949,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
4e5f5597-152d-43a1-945d-31522f9f15b1,Outcall,Feedback,UnProfessional Behaviour,Good,37bdddfb-e80d-4c17-b97e-518c42eb011f,,28/08/2023 09:57,28/08/2023 00:00,28-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
a0f66cc6-0de3-4215-a056-3a21a80e26c4,Outcall,Returns,Return request,,4c28dfe6-203e-43d1-95a2-46da4d98c695,,28/08/2023 13:48,28/08/2023 00:00,28-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
21345cd3-b8b2-49e1-8b41-9bac61eeda9e,Outcall,Order Related,Order status enquiry,Good ,33e16622-af3c-4d62-9ae9-45e7d3fe89bb,,28/08/2023 15:51,28/08/2023 00:00,28-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
a061937a-a48d-4458-b977-b4d85440b781,Inbound,Order Related,Installation/demo,,ea4fb3a9-4df5-433b-9132-469a7f0657ed,,28/08/2023 17:50,28/08/2023 00:00,28-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
5024df6e-2547-46a0-b5bd-04b1409e3bdf,Inbound,Returns,Reverse Pickup Enquiry,,0c4cb24f-24d8-46e8-a2e7-e56b3d2f60c8,18/07/2023 18:24,28/08/2023 13:45,28/08/2023 00:00,28-Aug-23,AMRITSAR,Furniture,10950,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,1
12b6c5ac-50c5-45bc-9455-bfbd4873edc0,Inbound,Returns,Reverse Pickup Enquiry,Hopeless policies. Not customer friendly at all. ,4599c359-2f1f-4137-94db-847911839525,,28/08/2023 17:37,28/08/2023 00:00,28-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
9ce19799-75c1-48b8-abf4-1ecc7d53012f,Inbound,Returns,Reverse Pickup Enquiry,,0fd535a8-9287-4861-aa97-543b7dc4dbe0,,28/08/2023 19:10,28/08/2023 00:00,28-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
49ed2b51-f713-4f08-8e83-99456ec67e00,Inbound,Returns,Return request,,9ec1b7bb-efe1-4bec-a393-ddf29ae77a65,,28/08/2023 13:59,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
e70f164f-d277-44aa-8854-20a4d3bfd8ec,Outcall,Returns,Return request,Feeling happy ,5eaa882b-6e8d-4b8a-9e63-47229ee1a310,,28/08/2023 15:53,28/08/2023 00:00,28-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
377694f3-43fd-4a84-96fc-3c702ed5bdb9,Inbound,Order Related,Order status enquiry,,73f35dc4-0965-422f-be11-81a7a9c2da44,,28/08/2023 16:35,28/08/2023 00:00,28-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
28c4f746-bae4-4614-89c0-069cc15772c8,Inbound,Refund Related,Refund Related Issues,Mujhe apna order,89e2163c-7519-4557-acca-ae48f91ebbe3,,28/08/2023 07:06,28/08/2023 00:00,28-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,3
24c3d85d-6a51-4eb5-90d7-2849aa54a904,Outcall,Order Related,Order status enquiry,,89df5866-35e0-41c7-bdb0-2962c9ee430f,,28/08/2023 23:26,28/08/2023 00:00,28-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
55a2bfc3-9265-4442-b6dc-7329b3966523,Inbound,Returns,Reverse Pickup Enquiry,I'm happy with shoping on Shopzilla ,f6497a21-a837-4496-846d-b7d6c109a13b,,28/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
aa855c94-8c09-42de-80f1-eceec6c43153,Inbound,Order Related,Order status enquiry,,1135aa72-1b0b-4413-a886-f8e2f099a597,,28/08/2023 19:08,28/08/2023 00:00,28-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
e4d526f1-0429-4843-8b16-403ef1ae86a9,Inbound,Returns,Fraudulent User,,fd789b2f-9908-407f-a925-ac29b321b8c3,,28/08/2023 22:50,28/08/2023 00:00,28-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
28853914-a209-41e8-882e-6eeb8fbd8603,Inbound,Returns,Reverse Pickup Enquiry,,67d0ff85-3e3a-4d90-a063-37439ebba8b1,,27/08/2023 15:14,28/08/2023 00:00,28-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
a0e46703-cb51-4029-8d04-377cf7db04cd,Inbound,Returns,Reverse Pickup Enquiry,Please resolve the issue as soon as possible ,5d3156e0-a3e7-44f0-b50e-abf0e57dac4c,,28/08/2023 08:30,28/08/2023 00:00,28-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
289f7e23-5855-48c3-9cca-b18cb9a07e02,Inbound,Shopzilla Related,Signup Issues,Good ,96be2221-6eac-47e0-af4f-bbe7b8ea8aa9,,28/08/2023 12:33,28/08/2023 00:00,28-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
d826ba7d-9546-4d64-9185-6d402026d1a9,Inbound,Product Queries,Product Specific Information,Customer care not talk in properly ,4eb45493-ff3a-4ba2-82ef-bb8331778107,,28/08/2023 14:03,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
9cfdb2d0-a9d9-46d9-b207-01f74e5f82c9,Outcall,Returns,Return request,Good not bad,3d709712-f7c9-4777-8767-e7ab24d7fc17,,28/08/2023 15:51,28/08/2023 00:00,28-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
505bf6c9-fc6a-46d1-b89a-88c585b9cf25,Inbound,Returns,Reverse Pickup Enquiry,Very Good manner and behaviour of executive support.Problem are very smoothly clear.Thanks Shopzilla????,efa27a70-ba35-40e3-a2a4-dbd02692c511,,28/08/2023 23:00,28/08/2023 00:00,28-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
6728c875-5592-4280-88b1-8f4edb64f244,Inbound,Order Related,Installation/demo,Making fool from last 1 week,65ddded2-f018-4ae6-8887-df2318723d38,08/08/2023 14:37,28/08/2023 14:31,28/08/2023 00:00,28-Aug-23,MORBI,Furniture,7849,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,1
241f3a3e-063c-4826-89d5-faf94c2a4cee,Outcall,Returns,Return request,,582e7854-9b87-4901-9348-954baefbaf57,,28/08/2023 23:01,28/08/2023 00:00,28-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3d538402-ecc8-4541-8bb6-9468e9b8e065,Outcall,Returns,Return request,Customer executive behavior is outstanding,cbf49c4f-0658-48f6-abfd-e3a55484437e,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
10afb496-b436-444a-8563-bd358fde630e,Inbound,Order Related,Order status enquiry,Nice ??,d40bef50-9348-4eca-b00a-2a948e5a7ad4,,28/08/2023 18:30,28/08/2023 00:00,28-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7cc19f89-0cb7-461a-afbf-edf571a206c3,Inbound,Returns,Reverse Pickup Enquiry,customer support is awaited,5a5763ce-eaba-4e6a-9e4c-d0f04c5dc119,,28/08/2023 11:28,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b4a55535-c80a-42b8-b4af-aae95be74d4f,Inbound,Order Related,Installation/demo,Product is icon 3 display liling,bdda1daf-b16a-48e3-a13d-b46f7a7a1acf,,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
63196753-79cb-4b23-9ffb-5a93e689c379,Outcall,Payments related,Wallet related,,0be5842f-c036-4591-b4db-77177800b98c,,28/08/2023 19:33,28/08/2023 00:00,28-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,4
3e3826d4-a733-4c3c-8f3b-a136d700cf03,Inbound,Returns,Reverse Pickup Enquiry,,ed5fe891-de02-4d58-8e52-1b415749d59d,,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
de444505-60d2-4a52-9dfd-a92ac1e7a15d,Inbound,Returns,Return request,Good ,cad9f918-cfb2-434e-a21d-325842794f10,,28/08/2023 10:57,28/08/2023 00:00,28-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
1739dab6-f0a6-4eb6-926b-09a2a20f4e1d,Inbound,Order Related,Installation/demo,,d37ac768-3983-4883-a657-f3f5b6231622,,28/08/2023 13:11,28/08/2023 00:00,28-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
a8f743eb-01c3-44ad-8c4c-9f59ad8c340a,Inbound,Returns,Reverse Pickup Enquiry,Nill,a611f021-c2f3-4067-a64d-0c96ceb18eeb,,28/08/2023 13:15,28/08/2023 00:00,28-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,4
c04ec102-53df-4c16-be79-091830581fad,Inbound,Order Related,Priority delivery,,bf155c6d-6be6-4957-8851-3a9f76aafc83,22/08/2023 21:09,28/08/2023 10:18,28/08/2023 00:00,28-Aug-23,KOLKATA,Electronics,874,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
bb9e199a-8de9-462e-85dd-22aa20cebed8,Inbound,Returns,Reverse Pickup Enquiry,The quality of product and problem not solved very poor service by customer care support,b85d6703-7c8e-4b08-a179-d689d1bbb837,,28/08/2023 07:27,28/08/2023 00:00,28-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,1
47165909-f6bb-43a1-b5d8-cdf73f2d1f6f,Inbound,Order Related,Order status enquiry,Good ,0bc46990-4499-42ab-96f8-8d4ed1a0ea5b,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
ee485a8b-f2aa-45ec-a768-429595c0ad87,Inbound,Returns,Reverse Pickup Enquiry,,c8204324-6cae-46ee-a1de-2a8606c2e327,,28/08/2023 11:54,28/08/2023 00:00,28-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,5
2a461fd1-7e9e-42f3-aaad-d3db2c727011,Outcall,Cancellation,Not Needed,,87a8b5ef-7130-433c-a44c-9ad9483b037f,,28/08/2023 18:10,28/08/2023 00:00,28-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
ed7fdca1-932a-4191-97f8-282ad4c47b63,Inbound,Returns,Return request,,f00329b6-40e9-4674-a50b-1c31fc8cc561,,28/08/2023 10:07,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
dac78823-171b-4329-85dc-26d83740b22f,Inbound,Returns,Missing,I am happy to be Shopzilla coustomer ,7775e405-de36-4a61-951e-e4f96acf585f,,28/08/2023 18:25,28/08/2023 00:00,28-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d4bea745-6074-46f9-b970-b74d8fa08381,Inbound,Returns,Reverse Pickup Enquiry,Very good ,ee5413bb-ec11-416b-91ee-17a698dd4fe8,,28/08/2023 19:46,28/08/2023 00:00,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
717b30f4-78ea-44c4-81b0-3c981776a2ad,Inbound,Refund Related,Refund Enquiry,Excellent customer service ,549f130a-28a3-4134-8af9-4f5e851a3cc1,,28/08/2023 22:22,28/08/2023 00:00,28-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fd5e6e68-2e3d-4dd4-9691-87ff6b2cc6c2,Inbound,Returns,Reverse Pickup Enquiry,"Request the Team to ease the policy to reach to the customer service executive, call option to customer service directly should be implemented ASAP",a7a0df55-ba1b-4679-9bb3-ec3f3766d5b5,,27/08/2023 22:04,28/08/2023 00:00,28-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
fde55156-6178-4922-aee7-d7cce14a3732,Inbound,Order Related,Customer Requested Modifications,Good ,f440acb6-38bc-498f-975a-d5cf89dffa08,,28/08/2023 15:25,28/08/2023 00:00,28-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
42a3efec-3932-4a2b-8be0-1a6ed07cdf79,Inbound,Returns,Fraudulent User,,6d654444-4420-4530-85ca-4b35187c3776,14/08/2023 14:54,28/08/2023 20:06,28/08/2023 00:00,28-Aug-23,PATNA,Books & General merchandise,145,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,4
28ec4bc2-e54f-480d-b751-8b7dda79fdee,Inbound,Returns,Reverse Pickup Enquiry,,90ae6e32-8c21-485c-9797-c52e2fbae369,,28/08/2023 11:50,28/08/2023 00:00,28-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
49522d43-c01f-4ff7-8485-29aeabf96ae7,Inbound,Returns,Missing,,71cacae1-a2c5-4697-abcf-e6f6731e42da,,27/08/2023 22:34,28/08/2023 00:00,28-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
d6a10c16-dc97-4d23-b307-be09c0acc29b,Inbound,Returns,Fraudulent User,,5b969dca-0ebb-43e5-951b-964a37419a3a,,28/08/2023 10:51,28/08/2023 00:00,28-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
6344207e-ea1b-45a4-8a55-a9b406c4def5,Outcall,Returns,Reverse Pickup Enquiry,,8342cfa6-8dbf-446c-8915-d20f2991da0e,,28/08/2023 12:15,28/08/2023 00:00,28-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
4a8c189b-935a-4df3-b58c-8bf87fb2228d,Inbound,Order Related,Order status enquiry,,3d03ed8f-ead7-4a25-9694-49336bd7b8bd,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
763fadcf-8e24-499a-be8c-ad8f6401b72a,Inbound,Order Related,Delayed,,71d598a5-20b5-4f5a-9d3c-79a2650bb3d9,,28/08/2023 14:36,28/08/2023 00:00,28-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1e30ca75-b169-45a9-9102-258be8ab5450,Inbound,Offers & Cashback,Other Cashback,Thanks ,c487e102-48ee-45c2-81fe-9b3051268505,,28/08/2023 20:53,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
cdce4c83-bd19-40c1-be2b-4096e57db220,Outcall,Shopzilla Related,General Enquiry,Thank you ,c2baa92c-4bf6-416d-9364-4c731aa07ad1,,28/08/2023 11:58,28/08/2023 00:00,28-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
7224797f-ed3b-4930-a3e3-2646736adecf,Inbound,Order Related,Customer Requested Modifications,,db59b06d-b1a1-4e8e-820b-f2edfeb54c78,,28/08/2023 14:32,28/08/2023 00:00,28-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b5dd5bea-48dc-4c9e-b093-2f6bda49cb0b,Inbound,Returns,Reverse Pickup Enquiry,,f2c5cd04-ed5f-4854-8e0f-f7a6cd67945a,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
a70ef12b-7839-42a2-a3ad-8e79c39042b9,Inbound,Returns,Reverse Pickup Enquiry,5,ded85c15-cce7-4d00-8973-9e058ad56fd5,,28/08/2023 17:21,28/08/2023 00:00,28-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
382b4901-13e9-4ce4-83cd-a9e6c98f64ef,Inbound,Onboarding related,Seller onboarding,Need change in policy ,91dc0d14-5940-43ba-93d4-05a501358f4a,,28/08/2023 17:22,28/08/2023 00:00,28-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
7dc3ff74-4f0a-40f7-880d-0ed2eba0848a,Inbound,Returns,Reverse Pickup Enquiry,I am happy.,8621a96c-d841-4aa0-b3b6-d40d9c4dc6f9,12/08/2023 18:19,28/08/2023 09:49,28/08/2023 00:00,28-Aug-23,NAGAUR,Electronics,1998,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
66fbb67e-6756-418a-a43a-4003fcb6e6c3,Outcall,Payments related,Online Payment Issues,,fa5122f8-bd30-47f8-bfc6-f80d374d70b8,,28/08/2023 07:18,28/08/2023 00:00,28-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
bf325710-85c1-4ad8-befd-7bd372f1169b,Inbound,Returns,Reverse Pickup Enquiry,,454536e8-61e0-401a-95d9-6f88b010462b,,28/08/2023 10:46,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
324437bd-0b3e-493c-9e0b-cdb6e4760027,Inbound,Payments related,Online Payment Issues,,363a1431-b7ff-4999-ba2b-a071012b1c6b,,28/08/2023 13:32,28/08/2023 00:00,28-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5a57b09e-dae8-4210-a3d2-664e95ff105e,Email,Returns,Reverse Pickup Enquiry,Always technical error is seeen ,6f9d50a1-b559-4b4a-ac42-318edbe9d9ed,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
fe4dd876-e19e-4910-a1b3-941aaab36aed,Inbound,Returns,Reverse Pickup Enquiry,,0513f8f9-3490-4939-b8e7-7f301ed7490a,19/08/2023 20:23,28/08/2023 07:41,28/08/2023 00:00,28-Aug-23,BHIWADI,LifeStyle,284,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
aa9a7ddd-88a8-4973-a75b-e3db779baec6,Inbound,Returns,Reverse Pickup Enquiry,,6944348a-d0e7-4bd5-b266-eb9878aa8a4d,09/08/2023 13:35,28/08/2023 10:22,28/08/2023 00:00,28-Aug-23,KENDRAPARA,Electronics,2499,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
f814246e-b91d-400c-8220-be826d6a036d,Inbound,Cancellation,Not Needed,Please make 7days pick up policy more clear in case of exchange.. I have ordered mobile in exchange opting after 7 days pick up but not showing in my order detail.. Kindly be clear while accepting order and customer must see exchange details in order summary... ,adcbcaa9-860f-4cb1-95d2-2179c5b9ab71,,28/08/2023 09:03,28/08/2023 00:00,28-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
dac0401b-4db0-4cc5-b0ed-4bd21ea6d3cc,Inbound,Refund Related,Refund Related Issues,,699ba155-df88-48c1-863b-966de29b0a63,,28/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a0c32022-33f0-4e0f-afea-a8374e95c5e2,Inbound,Cancellation,Return cancellation,,621a3422-24a0-427d-be15-72678fcdffce,,28/08/2023 20:09,28/08/2023 00:00,28-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
97d70338-a44e-4795-b2db-db51e44b04c9,Outcall,Others,Call back request,,200b3399-bd0c-4a9e-a487-fed52fdbdcbb,,28/08/2023 12:14,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
012be622-e7b0-4cea-9e0e-5986680b83bc,Inbound,Order Related,Priority delivery,,2875f9a3-51c3-4747-b1f4-9928805aae13,,28/08/2023 10:13,28/08/2023 00:00,28-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
62e0f614-689a-44a5-9e3d-4206d5da778a,Outcall,Returns,Wrong,,e9df1ed0-fafd-4672-951e-7b3f5cec17a4,,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
206d239c-b1a2-4710-89e1-7d2ef1060833,Inbound,Refund Related,Refund Related Issues,He is not understanding my problem.,f4158e8a-9c6d-46b1-adb1-dc1db79caba7,,28/08/2023 08:50,28/08/2023 00:00,28-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
81679e38-5633-4d62-857c-e30f580026d5,Inbound,Order Related,Order status enquiry,Great behaviour and issue resolved in seconds,e4ead8eb-4966-4975-8f78-506f1a35c4ed,,28/08/2023 19:07,28/08/2023 00:00,28-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
ca74ba80-bf92-46b3-b8ad-037ed511161b,Inbound,Returns,Return request,Awesome sarvice,a9aa3e0c-8419-4cc6-9027-556b2ee98536,,28/08/2023 18:30,28/08/2023 00:00,28-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
daa16524-e1d9-4eda-9292-223c06cb4de6,Outcall,Order Related,Delayed,,9d94cf2c-22fe-436e-b944-77b676a15e34,06/08/2023 19:38,28/08/2023 11:31,28/08/2023 00:00,28-Aug-23,MADHUBANI,Books & General merchandise,169,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
8fa12b25-6e69-4dc2-93c6-7ce4d2be7aba,Inbound,Product Queries,Product Specific Information,,1ce81bb6-bac5-4e96-aabc-6c7d192fc45f,,28/08/2023 10:05,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
90079b3c-649c-4732-b5e3-9472387e99cd,Inbound,Returns,Reverse Pickup Enquiry,Bad support ,3ef3682b-9bdf-4b6c-849c-2db1ad523967,10/08/2023 17:29,27/08/2023 21:23,28/08/2023 00:00,28-Aug-23,HYDERABAD,LifeStyle,470,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
4ed7cd8c-9890-49b1-8457-8806ab1ac5f3,Inbound,Refund Related,Refund Related Issues,,c4c135d3-251d-4be4-b9be-52a93030dfdc,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
78946f6f-5bc9-4f3a-a51f-7b5ae7605beb,Inbound,Returns,Reverse Pickup Enquiry,Thanks,87c148d3-fb4a-4383-a49e-734a03f8648a,11/08/2023 20:36,28/08/2023 17:35,28/08/2023 00:00,28-Aug-23,AHMEDABAD,LifeStyle,2699,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
46da5e24-680c-40b6-9d47-107774a816c9,Outcall,Returns,Reverse Pickup Enquiry,,8e33c179-e707-4821-a0a9-338e46bcab7d,,27/08/2023 19:50,28/08/2023 00:00,28-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
e4338b93-f1af-4ed5-a5df-3a6d82de1735,Inbound,Returns,Service Centres Related,,e5b8b479-1d88-410d-8a97-6302737684be,,28/08/2023 20:56,28/08/2023 00:00,28-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
f5978c30-cee7-495d-89b4-ab4cfa031865,Inbound,Order Related,Priority delivery,Good very good eccilent sarvice thank you Shopzilla bihover so good thanks for everyone ,d55e2d70-398d-4c6d-b7ac-fc0f96cde734,,28/08/2023 10:20,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
5343f47e-406e-4759-a2d5-543d8900c2fd,Inbound,Order Related,Invoice request,,a9ae27bb-10ce-4f21-9782-4d92a8637536,,28/08/2023 16:41,28/08/2023 00:00,28-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
5ad1bfb3-ce2a-499e-9e6a-feffdb32c047,Inbound,Returns,Reverse Pickup Enquiry,Thank you for your help with this matter  n politely as a friend  speaking with customers thank you ,26aeb4b7-0a83-486f-a42a-61259a8f6b4c,,28/08/2023 17:56,28/08/2023 00:00,28-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3532475c-213d-43a0-a955-bcae003f746f,Inbound,Returns,Return request,Excellent support by customer care executive... Very police n very sweet voice. Would love to interact with her again. ,b5438060-d9d3-4ccc-89a3-afd201c863e8,,28/08/2023 18:02,28/08/2023 00:00,28-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
020ae0fb-d6d5-43c0-b5bf-b6359eca22af,Inbound,Returns,Return request,,00e1ed7b-fd33-43d8-bfb9-1f7f0ba135fc,,28/08/2023 14:20,28/08/2023 00:00,28-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1ae66fc4-4077-4165-a2ec-ba4d7684828d,Inbound,Refund Related,Refund Enquiry,Good ,939291e0-77b7-4afb-b156-cac4e07c88d2,,28/08/2023 15:27,28/08/2023 00:00,28-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
90c5e4a8-ced8-4a2d-9e56-e50536165631,Inbound,Returns,Reverse Pickup Enquiry,,6a37d339-868a-44f6-a16f-293d5a5d007f,,28/08/2023 20:50,28/08/2023 00:00,28-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
54769542-7d48-4641-95f9-5d5af1a2e213,Email,Returns,Reverse Pickup Enquiry,,4370c159-c3c1-4079-8d30-61aeed7124e4,,27/08/2023 16:29,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,1
e1a8c83d-e46c-4546-94d4-2ece81f58617,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,e9cd302b-1be6-4e55-b6d5-e2226eea441b,,27/08/2023 16:46,28/08/2023 00:00,28-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c16fd8e8-75ec-4752-9165-bf7c3adaf725,Inbound,Returns,Exchange / Replacement,,b6ac79ed-4a57-400a-a0b9-04618b36dd8b,,27/08/2023 20:24,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,3
07276c3a-eedc-4d1a-835a-b05d19a911f5,Inbound,Order Related,Order status enquiry,,8125bbfa-e811-42a1-8486-ad2563af1570,,28/08/2023 18:33,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a62389b3-52c1-4b47-b2b5-c7b5d4871f08,Inbound,Returns,Reverse Pickup Enquiry,,4b75dd3e-53b4-46a7-bec6-ef396e1cb5b0,,28/08/2023 21:50,28/08/2023 00:00,28-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
88359563-27e9-40bc-a8ef-5358eb7a4639,Inbound,Order Related,Priority delivery,,b763b666-62df-4cf2-81bc-e7f4b2aabaa7,,28/08/2023 09:44,28/08/2023 00:00,28-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d4a42171-b998-4cc5-aa63-8a882bcc531c,Outcall,Order Related,Delayed,No,02eed859-60ea-445e-9f53-ca89bfe4814b,,28/08/2023 16:34,28/08/2023 00:00,28-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
7b9de582-b7d4-4118-8246-29de3c025152,Inbound,Returns,Fraudulent User,Good??,ad3f0158-9676-44f6-9dd9-043e3f11aa86,,27/08/2023 13:53,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
8e633e1e-74c1-4b81-aeb6-982e9fa6d645,Inbound,Feedback,UnProfessional Behaviour,,f082066e-da0c-420b-8ec9-9af56f7824a1,,28/08/2023 11:37,28/08/2023 00:00,28-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7b892061-8124-4706-b035-e3512fda0f41,Inbound,Payments related,Online Payment Issues,Very good ,4241aa7b-6ca8-414f-94b8-6ba9d04490ad,,28/08/2023 11:58,28/08/2023 00:00,28-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
52b5f4ce-011e-4bd2-9abe-32471959c5b5,Inbound,Returns,Reverse Pickup Enquiry,,476f909b-8af4-433a-8076-ff4011ada04c,,28/08/2023 12:25,28/08/2023 00:00,28-Aug-23,,,,,Diana Solomon,Wyatt Kim,William Kim,On Job Training,Morning,5
d2904679-3884-4ad3-af6b-ff4fe1d707d1,Inbound,Order Related,Invoice request,,309e51ae-f7a6-4900-8324-a9f1d2ada3f3,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a34a183b-82ac-438b-921c-a7e417afefa4,Inbound,Order Related,Order status enquiry,,750824a4-7acc-4886-86ef-cd819b4838db,,28/08/2023 17:12,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
159721ed-1b12-479f-8698-c92e9187f606,Inbound,Order Related,Delayed,,fa8a91b3-44f0-4343-bddb-30b451636fa1,17/08/2023 18:16,28/08/2023 16:08,28/08/2023 00:00,28-Aug-23,GORAKHPUR,Home,348,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
0513b2d8-05cf-461e-8a14-9fe4229c228b,Email,Order Related,Delayed,,fb1b58a3-5377-4b87-bcb7-270c18b0f45f,,28/08/2023 21:23,28/08/2023 00:00,28-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
753e64a0-0408-4f01-ad67-a9cbaf9d6538,Inbound,Product Queries,Product Specific Information,,5598c722-3056-4b3b-a5e3-bbb4a0f98c91,,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2f1137d4-d4f9-4b92-bf0e-120ec35fa0d1,Outcall,Refund Related,Refund Related Issues,,ec15315e-ed43-4df0-9516-e352dec4a0f7,,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
e79575e2-47e0-4933-a0a1-0afa0baf7246,Inbound,Order Related,Order status enquiry,,5c414743-e402-467c-ab14-cb292f811648,,28/08/2023 14:39,28/08/2023 00:00,28-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
9cda561f-0635-497f-ac29-dd8655d623bf,Inbound,Returns,Reverse Pickup Enquiry,,ca0f91cd-8d35-40fe-b480-c1d097c27330,,28/08/2023 11:17,28/08/2023 00:00,28-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
581328bf-5191-4938-9062-8d555ac2de60,Inbound,Order Related,Priority delivery,company culture in a positive way A direct report learns a new skill A direct report comes to you for inputA direct report is feeling burned outA direct report shows skill improvementA direct report proposes a great idea A direct report models company core values in a noticeable way,7b298676-160e-473d-9a2d-90df89973583,,28/08/2023 07:57,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
97355bd5-6661-4da9-9e4f-082a31f348b1,Inbound,Order Related,Installation/demo,,7160a501-cbb3-4166-a940-2018a30aa6e0,,28/08/2023 11:53,28/08/2023 00:00,28-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
40dee6ac-dfca-4d28-9827-83c6e9d05cf9,Outcall,Returns,Exchange / Replacement,,7aefa991-75db-47e5-9c2a-381f240e600f,,28/08/2023 18:26,28/08/2023 00:00,28-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,3
f1e7cdff-8eb8-4545-b05f-796059ecd321,Inbound,Order Related,Delayed,,0919598a-1f82-4080-a6a9-8dec2d537519,,28/08/2023 07:18,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
0f1e1f47-3760-47b2-bcf7-e9bebfa490b6,Inbound,Order Related,Order status enquiry,Ple,14a742e9-9920-4b8b-93c6-af3e889aaca8,,28/08/2023 23:06,28/08/2023 00:00,28-Aug-23,,,,,Jonathan Wright,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
f8d799aa-082b-4a99-9d31-b0e1ecc371f0,Inbound,Returns,Return request,Give the customer care executive a good raise she understands well,a2ef3f1a-4393-4e91-b4ec-28419a982404,,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
b581edb1-66ad-4bd4-a27f-dae126d59128,Inbound,Order Related,Priority delivery,,818e6921-28bf-4a67-9212-dfe44f8384f7,24/08/2023 16:58,28/08/2023 09:08,28/08/2023 00:00,28-Aug-23,MEDINIPUR,Books & General merchandise,359,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
5ca3ac29-fd4c-4f80-b4ca-0860dab4231d,Inbound,Product Queries,Product Specific Information,,3b0eef4b-1e58-4947-a76c-143dff50236f,,28/08/2023 03:00,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
1a9baa30-d0e5-4ff9-b473-6a084d9abe18,Inbound,Returns,Return request,Very nice ????,7921b4c2-d37f-45d9-a4b0-20b611944ca0,,28/08/2023 09:30,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
658091b4-8819-4308-a740-45be2c93490c,Inbound,Returns,Reverse Pickup Enquiry,,05105b5a-e8a1-436f-aae4-71a67055119d,,28/08/2023 11:17,28/08/2023 00:00,28-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d302013e-55bc-43ef-b3a4-402a8788a9a9,Outcall,Order Related,Invoice request,Good customer service ,8c3aed2c-6d15-44a4-82b5-49694d3c1aa3,,28/08/2023 12:09,28/08/2023 00:00,28-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
70f45e7e-5d50-41e8-80e8-bcefa3515b25,Email,Returns,Reverse Pickup Enquiry,,2e78d053-8ab2-4af2-bbe3-931b7a293c04,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
90b76cf5-da83-4292-94fd-ac1233bc733f,Outcall,Returns,Reverse Pickup Enquiry,Very bad agent didn't help me ????,44c58fff-d7c0-4811-8a9e-f960c19e9211,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
ace939af-f6a9-4d14-b72e-de77e50061c8,Inbound,Order Related,Delayed,Vert intellectual girl,35ff4ba9-9b81-4ba0-93fe-406b8299fb5a,,28/08/2023 09:34,28/08/2023 00:00,28-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0ed09751-ad4a-46ec-8bce-db8f5f2d9c92,Inbound,Order Related,Order status enquiry,,4370556f-04b7-4306-b15f-e4f411e3fde9,,28/08/2023 15:12,28/08/2023 00:00,28-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
5773ec02-6c0a-4851-97fe-4fe0267c5091,Outcall,Returns,Return request,Thank you ,0fc4de6d-6983-4b4c-8b46-f20e826ab194,,28/08/2023 12:54,28/08/2023 00:00,28-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,5
5c682a3d-a852-4313-90fa-cce4b793032a,Outcall,Product Queries,Product Specific Information,,5d4a2261-44a2-4299-ad33-3dd6ceea70ca,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
562e37bf-32c5-4017-85d8-3a733ad27d6b,Inbound,Returns,Exchange / Replacement,,55be7bda-1eb1-4ef1-8f7f-9ede577e8c91,,28/08/2023 19:51,28/08/2023 00:00,28-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
1fa70551-2542-48c4-b9df-e1b610f6dbe8,Inbound,Returns,Return request,,f8323b62-e63d-42c6-be5b-610d5c395a34,,28/08/2023 22:18,28/08/2023 00:00,28-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a7182876-7774-47fd-bf73-b49f9e73867c,Inbound,Order Related,Order status enquiry,Delivery very slow,4be41f78-897d-4f66-b47a-dc955f101540,21/08/2023 20:14,28/08/2023 13:51,28/08/2023 00:00,28-Aug-23,DHARAMASALA,Mobile,10999,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,1
1ddee7ba-3c67-442b-b2c6-9e765a23ab80,Email,Feedback,UnProfessional Behaviour,Please sarisfy your custamer,8fd81101-9641-4ff4-9220-92afe7dfcb90,,28/08/2023 00:43,28/08/2023 00:00,28-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,1
255ff26b-c007-498a-af2d-ce1e042e6363,Inbound,Cancellation,Not Needed,Tq,0a5a7fab-3278-4186-9ddf-7a99cd0f3c9d,,28/08/2023 16:48,28/08/2023 00:00,28-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
962fe3f9-47ef-4242-91b8-74ddb1028a57,Inbound,Refund Related,Refund Related Issues,Very bad services and very bad support team not resolved 30days,aed316d2-e1bf-462e-a9b0-54a8609441fb,29/09/2022 13:34,25/08/2023 14:03,28/08/2023 00:00,28-Aug-23,JAIPUR,Home Appliences,14999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
46e98d1a-b069-4449-9a56-845401f02a2b,Inbound,Refund Related,Refund Enquiry,,5332bba2-2e6f-4ba6-ad57-74d76bfa8b5b,18/08/2023 12:30,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,VISHAKHAPATNAM,LifeStyle,1175,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
b84415e6-c861-464b-be59-e094e790a68f,Inbound,Returns,Reverse Pickup Enquiry,,f3a709ad-925d-4823-a3c0-0c733499d415,,28/08/2023 13:33,28/08/2023 00:00,28-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
aea4a8ef-aedb-4b01-ab85-f057f3a7f487,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,be629036-8c51-49c5-bb55-3de517d9de5e,,28/08/2023 09:42,28/08/2023 00:00,28-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,4
943d8180-c68f-4306-8f41-701aa978b122,Outcall,Order Related,Order status enquiry,make all executive like her,8e084599-e570-4d85-a48b-d54d4517b07e,10/08/2023 03:27,28/08/2023 16:12,28/08/2023 00:00,28-Aug-23,THANE,Electronics,3174,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
34f1cb45-6050-4222-a058-07dc63223e96,Inbound,Returns,Return request,Shopzilla should check for fraud selling. For ex the seller mentioned the nib is compatible with apple products but it doesn't .and he has kept it as no return . Why ? ,b90a85d5-5636-4374-b86f-0b98c5471163,21/08/2023 11:45,25/08/2023 12:46,28/08/2023 00:00,28-Aug-23,BHUBANESWAR,Electronics,484,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,2
7ba6dda6-6169-469e-94e4-a5bfa0d17fe0,Inbound,Returns,Reverse Pickup Enquiry,Excellent ,5b932eb2-4a9e-4e87-a3e3-a435ed999f58,17/08/2023 19:31,28/08/2023 07:20,28/08/2023 00:00,28-Aug-23,BIHAR SHARIF,Electronics,999,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
026b6713-52fd-4152-9d9f-aa624d904772,Inbound,Returns,Reverse Pickup Enquiry,,8d97c442-5ab5-4f1d-8584-2c5f101eef41,,28/08/2023 06:50,28/08/2023 00:00,28-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
6a1a910e-055c-482a-95be-47dbd2af32bc,Outcall,Returns,Return request,,e6f909ed-528d-4120-8358-68329f3bae2b,,28/08/2023 12:06,28/08/2023 00:00,28-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
9f177d40-f987-4e8b-972c-956fb56cf958,Inbound,Feedback,UnProfessional Behaviour,,89adba67-20c2-460e-8c74-abce31d7c5bf,,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
49224772-a9b8-478f-b980-20f18c889f45,Outcall,Returns,Reverse Pickup Enquiry,"Vary bad service, ",e41445fe-4838-4a2d-b605-11a0ccbbd7e7,,28/08/2023 17:23,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
762c4514-514a-4bfa-b8ab-f1f8b57ef2ab,Inbound,Shopzilla Related,General Enquiry,,66482854-bb2e-4b76-9f01-37799ba5079b,,28/08/2023 22:09,28/08/2023 00:00,28-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
35a9dbbc-cc0f-410a-8703-7e9919b13209,Inbound,Order Related,Delayed,Solve the customer problems ,40869e4c-99b8-4a3b-9b2a-f1c8283bba74,25/08/2023 13:06,28/08/2023 10:27,28/08/2023 00:00,28-Aug-23,JAIPUR,Mobile,15999,,William Morris,Ethan Tan,John Smith,>90,Morning,1
6a12536b-22a0-4f3b-a315-6661e525dd97,Inbound,Shopzilla Related,Shopzilla Rewards,,9a7f0954-9154-4827-b779-d2df4342e695,,27/08/2023 12:20,28/08/2023 00:00,28-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
91afebfd-c9e4-4d0f-8a8f-026021dd25df,Inbound,Returns,Reverse Pickup Enquiry,Problem not resolved ,36772733-3d9d-4237-a9ea-8bf5015fe2be,,28/08/2023 08:02,28/08/2023 00:00,28-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
72b47bbb-1889-4428-962f-d6b4ed0665a9,Inbound,Returns,Reverse Pickup Enquiry,,594acfce-c4d3-4596-8f0a-3b8ce3c5236b,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
3f6fb31a-e793-4840-92b2-35a0b046f7fd,Outcall,Order Related,Order status enquiry,Query not solvedWithout solve call disconnect,bb29e492-877a-4454-97ef-7e4a17b9e790,,28/08/2023 19:13,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
400c2841-a956-4d6b-b618-aeecb72890d6,Inbound,Order Related,Delayed,,726ce6c2-1272-4182-a5ba-8333e8d92445,15/08/2023 12:40,28/08/2023 15:33,28/08/2023 00:00,28-Aug-23,CUTTACK,LifeStyle,476,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
efe03422-23f4-4b41-a873-013cdd511d80,Inbound,Returns,Reverse Pickup Enquiry,Be smartly??,4549315e-a2af-4664-a5fd-dbf712347aab,12/08/2023 22:55,28/08/2023 18:35,28/08/2023 00:00,28-Aug-23,BALESHWAR,LifeStyle,329,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
abe2fa8f-3c35-4627-8d93-7461f180b248,Outcall,Returns,Reverse Pickup Enquiry,,46596c8c-b12e-4cd6-a80c-499691001f37,,27/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
117513ff-239c-4c30-8f37-612c767a7067,Inbound,Returns,Return request,,79467599-a770-45dc-8047-d1ed10e86e98,,28/08/2023 13:42,28/08/2023 00:00,28-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
f7dfeb51-434c-4c55-8ee2-468aee92f3e6,Outcall,Returns,Return request,,24b18fd2-8dca-4cf9-a6e3-5121ff7e1c2b,,28/08/2023 22:12,28/08/2023 00:00,28-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
ff3486bd-d0aa-4359-b160-f1b0b643e448,Inbound,Order Related,Order status enquiry,,e5c80f29-f5b1-40fb-84b9-9905590cbb07,,28/08/2023 10:36,28/08/2023 00:00,28-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
6695ef61-98b1-4a14-ab44-18b09017d956,Inbound,Returns,Reverse Pickup Enquiry,,2bec9ecb-0d29-42da-b290-1593f1dfa596,,28/08/2023 17:47,28/08/2023 00:00,28-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
a60b01bd-d8d8-44f1-a655-46597425d751,Outcall,Order Related,Delayed,,dbed388a-b079-4d74-a4a0-dfab3e3977a8,17/08/2023 03:28,28/08/2023 13:42,28/08/2023 00:00,28-Aug-23,TIRUPUR,Books & General merchandise,1150,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
668661d2-16fd-459c-a2cc-fdf42ddf62e3,Inbound,Payments related,Online Payment Issues,,72149691-d09e-46e4-ae1b-a7163a605ebc,,28/08/2023 10:35,28/08/2023 00:00,28-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
d5bb682b-9fc5-48ca-9ed0-618910150492,Inbound,Returns,Reverse Pickup Enquiry,,a3930828-fa97-48ae-8c89-4db18b9dd173,,28/08/2023 11:52,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,4
2681e44b-5793-4fba-8ad9-d1d75aad5d4e,Inbound,Returns,Wrong,Vary good ,0ba4d48c-a9ab-4e17-80a0-93421d1bbaa7,,28/08/2023 13:02,28/08/2023 00:00,28-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
72188103-f327-4c18-84a8-6a68df34f962,Inbound,Returns,Reverse Pickup Enquiry,,6c287428-0582-4062-a150-ec1d7136c77a,,28/08/2023 15:54,28/08/2023 00:00,28-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,3
12efec7d-4fbf-412e-a95b-2db115a77683,Inbound,Product Queries,Product Specific Information,,d228f0c0-b669-4f81-b9fb-da0bd792410f,,28/08/2023 18:32,28/08/2023 00:00,28-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7c6cfcbf-f70b-45aa-ba87-b83a5925727b,Inbound,Product Queries,Product Specific Information,,fda59464-910c-4d50-b0b7-9b18ec15bb34,,28/08/2023 19:08,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
19ec163c-9b56-45bc-b9e8-72df5ee83496,Inbound,Returns,Reverse Pickup Enquiry,Too good ,c8435d09-6499-4fc6-a5f1-bc44a79a77c4,,28/08/2023 12:23,28/08/2023 00:00,28-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,3
d8562f44-4e43-4ab1-bbd9-1227253ed880,Outcall,Refund Related,Refund Related Issues,Thanks your support??,e17307bc-eed4-49f3-bc7f-2d5583f51f48,04/08/2023 15:23,28/08/2023 15:51,28/08/2023 00:00,28-Aug-23,BASTI,LifeStyle,369,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
7ff77690-71e4-4c0d-a3fd-b38c2900d1fd,Outcall,Returns,Exchange / Replacement,,4f2d29a0-12d5-4c01-bcbe-27757a3e8843,,28/08/2023 10:36,28/08/2023 00:00,28-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
80228e6c-5ebe-430f-aed1-7f89d98ec0f2,Inbound,Returns,Fraudulent User,,defe9318-c331-4214-9214-d64ec1146dd2,,28/08/2023 18:35,28/08/2023 00:00,28-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
41b3ff70-e4fc-42dd-9251-7b2c1a84b9b4,Outcall,Product Queries,Product Specific Information,,0949c257-e8d6-4ce7-97cf-c12d86890d39,,28/08/2023 19:37,28/08/2023 00:00,28-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
1ae5b6f5-cc89-492f-b2c6-9dafbe121146,Outcall,Order Related,Order status enquiry,,6c6e9843-ad70-4ac0-96f9-fe77267c84dc,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6e30d199-08e2-4265-a50c-064289be77f1,Inbound,Product Queries,Product Specific Information,,c998ec78-5ea7-4a4a-be12-800a64ffa2f7,,27/08/2023 19:37,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
7725d3d1-1fbf-437e-8a8f-58fc164a3dc2,Outcall,Returns,Reverse Pickup Enquiry,,bb1b5ed3-ebe3-48e1-b4e2-42aa1cd374a3,,28/08/2023 12:53,28/08/2023 00:00,28-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e072a21d-c78c-4b51-b301-e3bcfb26c33c,Inbound,Returns,Reverse Pickup Enquiry,,6565ab08-7c48-46b9-b0aa-e9a144d0518f,,28/08/2023 17:37,28/08/2023 00:00,28-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
d3f5f903-c717-47ac-ad1b-01856add1e24,Inbound,Order Related,Invoice request,Nice,bca4d98b-9611-4e24-9f24-5a23eb752d20,,28/08/2023 18:55,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
36a620e8-fb05-46cc-875c-224c72e91942,Inbound,Returns,Reverse Pickup Enquiry,Bad support ,08854b4b-3641-4e82-81c5-a6fd62baeca1,,26/08/2023 14:31,28/08/2023 00:00,28-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,1
e597f9fa-2c73-430e-b6c2-05c43b6b0428,Inbound,Order Related,Order status enquiry,,b1eb5b33-7eeb-44ed-9141-b7a9f0f7587a,,27/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
21c334e7-f85d-492a-a6d3-be90750447e8,Inbound,Order Related,Seller Cancelled Order,12345,1bf7a93a-d1a1-409a-b061-ce09f70acf68,,28/08/2023 20:47,28/08/2023 00:00,28-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
7a24b3d6-6440-4057-83c0-28822ff559e3,Inbound,Returns,Return request,Very very Good job ????????,88fe859a-76dc-48d1-b479-68d6749c781c,,28/08/2023 22:18,28/08/2023 00:00,28-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
a2d16bf0-222e-4668-9196-739209ac8cbf,Inbound,Returns,Fraudulent User,Thank you so much   ??????,d40f944d-bf1c-4d7a-8fd3-5f1847fe07a2,,28/08/2023 07:12,28/08/2023 00:00,28-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c72d4acb-fd22-4609-8b9a-5bf88b58f8dc,Inbound,Product Queries,Product Specific Information,Off mode no ,a6cb19e9-e941-4693-a886-fc9a437e8d6f,,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
865d3179-ca9c-440c-b820-2e29c43d7cf2,Inbound,Returns,Return request,,039dbc43-d7ca-4523-b1c4-aaa6d447674a,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
cb937e58-3649-4979-b436-fa24127df151,Inbound,Returns,Wrong,,f9aa79a8-f52c-463a-a56e-08194926742d,,28/08/2023 15:02,28/08/2023 00:00,28-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
6344f398-89b7-476e-b1b5-25f6e943809d,Inbound,Returns,Fraudulent User,V good response,f3d8f96a-ad9a-4f50-bc61-16cd06b631bb,,26/08/2023 08:21,28/08/2023 00:00,28-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
3a2d76b7-41b2-4cad-98f5-32d520531173,Inbound,Returns,Reverse Pickup Enquiry,,ee8877af-b6ac-4fec-a930-4d594768ba4d,,27/08/2023 10:54,28/08/2023 00:00,28-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
5e6c2981-5864-4bab-a8d1-7aeefd8ccfb6,Outcall,Returns,Wrong,Very nice ,dfe66511-a092-4ff8-b7d3-a1b59b04e19e,,28/08/2023 16:39,28/08/2023 00:00,28-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
b73a1b6e-3768-4fc5-ab60-90ce9b8a77e5,Inbound,Returns,Reverse Pickup Enquiry,Good ??,36ce3ca8-8685-4184-b4a7-a8c415ff1053,11/08/2023 01:08,28/08/2023 11:33,28/08/2023 00:00,28-Aug-23,GANGANAGAR,Electronics,499,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
8cd75209-0b7d-4579-9382-2017774ac82c,Inbound,Returns,Reverse Pickup Enquiry,No comments ,43d02fbe-b35e-4559-a9a7-f82c2a3c8f96,,28/08/2023 15:32,28/08/2023 00:00,28-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
3fa0a7f2-62eb-405f-b255-6ca7da587258,Inbound,Returns,Return request,Do not auto cancel return request ,467ed590-c20b-436e-9a06-d593143cd7f5,,28/08/2023 01:24,28/08/2023 00:00,28-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
4ba34c64-240c-4589-ad11-09e265dedd98,Inbound,Returns,Reverse Pickup Enquiry,,3681e5f1-a806-4093-b9e7-5748140b887c,08/08/2023 17:05,28/08/2023 18:09,28/08/2023 00:00,28-Aug-23,DAUSA,LifeStyle,189,,Mike Fields,Madison Kim,John Smith,>90,Split,2
e347262e-4573-45a3-9e4e-60f0f8cce959,Inbound,Returns,Missing,,0459892f-80f5-4beb-9241-8b0f5ca722de,,28/08/2023 18:21,28/08/2023 00:00,28-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
ae3d5503-d7ea-46ec-8c4d-b31bd92676cf,Inbound,Payments related,Payment related Queries,Customer care good,403a9aa5-a5b5-4c68-9e20-80a5cd366ca3,,28/08/2023 12:28,28/08/2023 00:00,28-Aug-23,,,,,Tim Mcintosh II,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
00eddcd6-30e6-4cd3-b44e-f8babe088a60,Inbound,Returns,Reverse Pickup Enquiry,Please solve the issue ,537238ba-b882-4850-add1-d6d17fa1058c,,28/08/2023 12:30,28/08/2023 00:00,28-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,3
0a73bd06-3571-405e-b0c7-d4ed27e20466,Outcall,Payments related,Payment related Queries,,93fa5035-62df-49a8-8644-2e949259fd25,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
6eaf1083-36a7-4acd-9d00-fd90bcc98b21,Inbound,Payments related,Online Payment Issues,Good ,fd7d53f9-76ee-42ce-864b-52a7df6af728,,28/08/2023 13:27,28/08/2023 00:00,28-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8b1a9264-5bbe-4ea8-b3d2-5261300cf50a,Inbound,Order Related,Delayed,,a52cfb15-833d-4249-ae4a-571c84c959d8,,28/08/2023 19:39,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
56e13677-f73c-4801-ac16-13d0b00c022e,Inbound,Returns,Reverse Pickup Enquiry,,122fe36c-0533-4b51-963e-fcea7384e3c9,,27/08/2023 13:14,28/08/2023 00:00,28-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
8a372f20-918e-424a-82df-20b4628f3d6c,Inbound,Payments related,Wallet related,,733d564b-42e4-4056-93fb-285833161539,,27/08/2023 16:14,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
508a9bba-dc43-4455-b6d4-38325aff0a94,Inbound,Returns,Service Centres Related,,a925821d-149e-4396-a8f6-b1666050ed5b,,28/08/2023 23:55,28/08/2023 00:00,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5150f3fe-3e26-4be8-b233-7b12824937d7,Inbound,Order Related,Delayed,,a574587f-9f83-49b8-afbc-b89d9f265e48,,28/08/2023 20:23,28/08/2023 00:00,28-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
356fb303-1b6d-4221-bb61-4d16c37836d9,Outcall,Returns,Reverse Pickup Enquiry,Didn't solve my problem ,257d75e0-fdc6-456f-a348-e90284babacd,,28/08/2023 21:34,28/08/2023 00:00,28-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cb015009-1600-4e3a-abec-8dad8790982b,Inbound,Order Related,Installation/demo,,62bcd8f2-943f-4451-8680-2e7506d8fd81,,28/08/2023 11:51,28/08/2023 00:00,28-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
1931e8d8-d69b-4c8c-9dd4-33e6e7b22bbf,Inbound,Returns,Wrong,,65c23340-4e29-4fdb-974d-ec994bcc8bad,,28/08/2023 15:09,28/08/2023 00:00,28-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
81918afe-ff79-4294-902a-3bb518ec5a18,Email,Returns,Reverse Pickup Enquiry,Very nice ,d14ab721-50cf-4541-91f9-fdecd5ebc9c1,,28/08/2023 20:06,28/08/2023 00:00,28-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
2cfa7926-7078-40ae-8955-cf62fbb658ed,Inbound,Order Related,Order status enquiry,All our bad service Shopzilla no response I have ordered product but still 8 days delay SuperBuy batter service Shopzilla very cheap service ,b2c8caed-06b2-4879-aa01-4204ade1c899,21/08/2023 01:15,28/08/2023 17:49,28/08/2023 00:00,28-Aug-23,SURAT,Books & General merchandise,252,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
21437a8b-1a89-42aa-b2e2-633907c43f01,Inbound,Returns,Reverse Pickup Enquiry,No resolution for a complaint for more than 20 days. Is it good for customers?? I will leave it you further ,d9e34d16-ec0e-40fe-b454-96dc87ebd439,05/08/2023 00:33,24/08/2023 21:51,28/08/2023 00:00,28-Aug-23,KHAMMAM,Home,491,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,1
76447fc5-9ac1-4a4d-ae6e-0f2b06371630,Inbound,Order Related,Delayed,,71205efc-f068-4a01-bbdf-b4499abbc74a,,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
67d820a6-afb2-4ed8-974e-14111e8d00f2,Outcall,Order Related,Order status enquiry,,86d9358b-26f0-42a8-8ce2-935198f49d29,,28/08/2023 17:05,28/08/2023 00:00,28-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
0e9ca962-23ed-4fbb-a5ff-0db9f5aef6cf,Inbound,Order Related,Seller Cancelled Order,Your corrier boy is not come my home to deliver ,24c4c462-a2c2-4829-9753-f6592661a9ce,,28/08/2023 08:17,28/08/2023 00:00,28-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,1
1cd9b7bc-facf-4036-a1fb-c20811ff0372,Outcall,Product Queries,Product Specific Information,Excellent,d8b8fdec-cf71-4f87-90b5-ff4ec2d14aba,,28/08/2023 10:18,28/08/2023 00:00,28-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
ec393007-972b-402a-9a45-95e3c8141d99,Inbound,Order Related,Seller Cancelled Order,,cf344d02-2207-4fa0-bc8e-71b614f6a60d,,28/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a867e887-49aa-499d-a53d-f5036bb51781,Inbound,Order Related,Delayed,,afaa0cda-661e-42e8-91af-ac23ef62f1ef,24/08/2023 09:05,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,DAUSA,LifeStyle,418,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
2a5fbdbb-8d68-4ddc-8e20-5ec71d8d1a47,Inbound,Order Related,Customer Requested Modifications,  yadav ,5f36a32f-9347-4447-9a4a-922bd9d98d90,,28/08/2023 09:26,28/08/2023 00:00,28-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
a741b9b5-66a5-4f2c-a350-b79e08099fcf,Outcall,Product Queries,Product Specific Information,,ae89b03f-e8f4-49fe-99ed-e119652a504f,,28/08/2023 18:40,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cd35bd5f-ce43-43e5-91d1-b306d05909b0,Inbound,Returns,Return request,Good service ,605e8c9b-7f6b-47ab-8966-de0196dfd51c,,28/08/2023 10:22,28/08/2023 00:00,28-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
3eeddca3-c0eb-4237-bd90-211c23c400ab,Inbound,Order Related,Customer Requested Modifications,Couster services is vary good ,6123fb2d-0b9a-4643-9e57-83454cdbc00b,,28/08/2023 16:39,28/08/2023 00:00,28-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
9a4fff23-98c2-4504-b3b9-23d965cbe91b,Inbound,Order Related,Installation/demo,,a4ed241f-8afc-4878-91e9-d7f8c4228b83,,28/08/2023 20:03,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
045415ff-cdb6-4a5c-abda-7a9b64cd7d8e,Inbound,Returns,Reverse Pickup Enquiry,She was very good while interaction ,7df204de-3185-41bc-a5f5-5963e6195830,,27/08/2023 21:35,28/08/2023 00:00,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
51194811-f7c3-4617-9a18-ad57679f8605,Inbound,Returns,Fraudulent User,,0b585194-8d8f-4c3e-ae53-e59c26d1133f,,28/08/2023 12:00,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
02376610-fad7-477b-8ea0-82ea881f2624,Inbound,Refund Related,Refund Enquiry,,11e163af-3423-4f58-9003-3213d609bdbb,,28/08/2023 09:53,28/08/2023 00:00,28-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
89993fce-7c9f-4548-9974-e03a23cd62d2,Inbound,Order Related,Customer Requested Modifications,,2a569673-7303-4fbc-b3e6-3fb83295d62e,,28/08/2023 11:21,28/08/2023 00:00,28-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
d31d47f6-e35a-421c-a946-6aa4557fc5bb,Inbound,Order Related,Order status enquiry,,a09dd055-8dbc-42b7-aeae-3e0978abcca9,,28/08/2023 16:40,28/08/2023 00:00,28-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
50593709-79cd-4aa2-8680-5eb993cd5505,Outcall,Returns,Reverse Pickup Enquiry,,bdf157cb-dd26-4c06-9030-ec16bebdac63,,28/08/2023 18:30,28/08/2023 00:00,28-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
da4ea807-6d85-41f5-a647-9a656e41c1d5,Inbound,Order Related,Order status enquiry,,20a2347b-1671-4b16-81d2-a9751c36e8c1,,28/08/2023 14:08,28/08/2023 00:00,28-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
8ceb443b-4b5f-4441-9441-8d564a5cbf16,Outcall,Order Related,Delayed,,8d27d864-99a4-48d5-b53f-17fc8645d10f,,28/08/2023 07:39,28/08/2023 00:00,28-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
87716a5b-d234-48dd-bcdc-827b4d487660,Email,Returns,Return request,Good,622adcde-2d3a-4c44-a476-987a008fe928,,28/08/2023 10:45,28/08/2023 00:00,28-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
5277ac64-70eb-46d3-b928-9a4d2bbccf9b,Inbound,Returns,Reverse Pickup Enquiry,,c3903585-54ef-445a-ad90-2ae66abfd537,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,4
8f0a79f6-d46a-438a-a2c4-58616817b5e6,Inbound,Returns,Reverse Pickup Enquiry,,58a9bbf5-f155-4e54-b5f6-2bb0ab244231,,28/08/2023 10:27,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0681f3dd-a99f-40fb-a3c9-905f6befd015,Inbound,Returns,Reverse Pickup Enquiry,,6697f0d4-e52e-4807-a9e0-2f71017a59a1,,28/08/2023 16:50,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
bffc7355-c2f0-49cb-bddc-586c79ac1b4e,Inbound,Order Related,Delayed,,6dd1e8c4-ef67-4788-9758-286177b311cd,13/08/2023 11:24,28/08/2023 15:52,28/08/2023 00:00,28-Aug-23,BUDNI,LifeStyle,484,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
5b9d0e0a-f157-4d60-9435-ccbc0e85fa9f,Inbound,Order Related,Delayed,Very good,fbf1f9c7-cf12-45ca-b664-5069d165de38,13/08/2023 16:18,28/08/2023 22:17,28/08/2023 00:00,28-Aug-23,LAKHISARAI,Books & General merchandise,169,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
49ae112a-8219-4667-8817-9ea46235e8ca,Inbound,Returns,Reverse Pickup Enquiry,Mam voice so cute... ??,3254abba-fb35-46b5-be5c-c911f2a29737,,28/08/2023 14:12,28/08/2023 00:00,28-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
c7463609-c8f3-4b7e-b9cd-fa8b04fbc08e,Inbound,Order Related,Delayed,,22dd95c0-c8c6-435c-843f-fa48dbaee2d6,,28/08/2023 19:27,28/08/2023 00:00,28-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
02466b1e-0f09-4164-8381-5d0503df88e2,Outcall,Returns,Service Centres Related,,d8f2f799-cd95-45cd-bfeb-203b1c5e143f,,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
610ff977-e959-42c6-9e53-c9c2b49a41e8,Outcall,Returns,Fraudulent User,,d6764121-81e3-4c0c-a69f-33b5cdaa014a,,28/08/2023 16:17,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
30748083-8eca-4362-9995-0574a7aad39d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,1ed4f5e2-971e-4606-8f05-570ffaa83651,,28/08/2023 20:13,28/08/2023 00:00,28-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
bcb3ca4f-03b5-43c6-a891-0ea2c465b2ed,Inbound,Order Related,Delayed,,870b99ab-64df-4276-a71f-3aa9a576a711,24/08/2023 21:42,28/08/2023 07:23,28/08/2023 00:00,28-Aug-23,BARAUT,Home Appliences,31490,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
ae1f7ca0-2499-40f8-934b-8fd92781ecfb,Inbound,Refund Related,Refund Related Issues,,1ec49d4b-3dd8-4c6f-9958-8898f6bfc8df,,28/08/2023 16:45,28/08/2023 00:00,28-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
ed81d377-d807-40fa-8944-0b395c625a39,Inbound,Order Related,Order status enquiry,,30509003-5502-461c-863c-70cf69f8934a,,28/08/2023 22:44,28/08/2023 00:00,28-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
14ea378f-c581-45f9-8d28-3e0c6ca39d06,Inbound,Returns,Reverse Pickup Enquiry,,f7b66412-ab97-443f-8da8-c7bae4a20c1c,,28/08/2023 12:41,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
8ccc4115-0f58-4e9f-9129-1c1a56402351,Outcall,Returns,Missing,,d8be3c00-3454-44b3-931e-bd48f10ec944,,28/08/2023 18:12,28/08/2023 00:00,28-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
d6244f6e-55f1-41cf-972f-c89c24493dbe,Inbound,Returns,Wrong,,79acecfe-bd23-400e-85ae-4492e98a9c64,,28/08/2023 19:13,28/08/2023 00:00,28-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,4
5217389c-bb8d-485a-8133-7cc5ac314f06,Email,Returns,Return request,"Please see that delivery agent delivers intact product.    we are service people, our kids do pick up our product.  You can verify about my damage product with delivery person",e115cb7e-1d0d-4531-a205-8fda399b569c,15/08/2023 18:12,28/08/2023 15:26,28/08/2023 00:00,28-Aug-23,MUMBAI,Books & General merchandise,249,,Ronald Anderson,Amelia Tanaka,Emily Chen,>90,Morning,4
d10b9a39-4152-4f23-9600-11f7d7bff4f4,Outcall,Order Related,Order status enquiry,** you,f0179362-1ea7-445a-a83c-b323542f7d16,,28/08/2023 11:07,28/08/2023 00:00,28-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
8ddfc589-2653-48a2-9970-0cb9458be52e,Inbound,Returns,Reverse Pickup Enquiry,,2db48cda-85bf-40e2-805b-28764579e6cc,,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
1b2ea5ea-4c30-4f57-adb1-6af7382c74cd,Outcall,Order Related,Delayed,,f9d66d81-6579-47c9-84d3-becd4401704f,,28/08/2023 11:32,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
dc3233b9-a795-4e5c-9073-0eec4cbf45ed,Inbound,Returns,Return request,,560fbc1b-690c-413a-8f00-12189a1ffbbe,,28/08/2023 15:01,28/08/2023 00:00,28-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
6082187c-b52c-4f03-a57b-8c54e8650181,Outcall,Returns,Return request,Delevery needs improvement ,ae28c710-6331-4b77-90c3-39eda3e10526,,28/08/2023 15:10,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
983fd010-4ed4-4c7c-8ed0-78af1ce2f278,Inbound,Returns,Missing,Good supportive executive ,15b0299d-d1a6-4718-9c45-adbe2bc9a9a5,,28/08/2023 17:50,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
0fe7109b-742b-4408-9b9b-2b0c9fa96f51,Inbound,Product Queries,Product Specific Information,Payment refund time limit,129eba84-fa44-4e3c-b2cd-af8e13b635f0,,28/08/2023 18:16,28/08/2023 00:00,28-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
da7aaa84-5255-43ad-b2f7-ef98f5cb8493,Inbound,Returns,Reverse Pickup Enquiry,,12953f3d-ba12-4b63-8618-e8866379a5d0,17/08/2023 19:42,28/08/2023 15:35,28/08/2023 00:00,28-Aug-23,GHAZIABAD,LifeStyle,194,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
4fbd24e9-90c6-4780-afdc-448e93168f8e,Outcall,Order Related,Order status enquiry,,be674037-7f7a-48db-bf87-e152184ce2c1,,28/08/2023 20:10,28/08/2023 00:00,28-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
11dd970e-d2e0-4b6a-9646-32890920f111,Inbound,Order Related,Delayed,,caf5b74e-6967-4c57-82b1-6a717c3dd9ca,13/08/2023 00:37,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,NEW DELHI,Home,713,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,1
04c1034c-b69b-47fd-bd1b-f8b3b8ed622b,Inbound,Order Related,Priority delivery,,916d82a8-4dcf-4ba5-a489-329a99ddbf56,,28/08/2023 07:30,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
706a7506-ae4c-4409-bd11-7c4e46fd2084,Inbound,Returns,Reverse Pickup Enquiry,Please solve my problem ASAP,89637987-34c4-42a3-a232-530177792675,,28/08/2023 11:23,28/08/2023 00:00,28-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
3f01f665-b2dc-4d03-9cc7-4de5e1d614b3,Inbound,Returns,Reverse Pickup Enquiry,,a4ced293-4c0f-4aef-b548-e4d1fb67d325,,28/08/2023 14:54,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9eb5e535-5ebd-44f7-bed7-54e2fc5cd8a7,Inbound,Returns,Missing,Thank you ??,fdc613a4-fb34-4f24-b678-fbb3c2cf9f2c,,28/08/2023 18:55,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
6c07781c-af3a-4f9c-979e-cb4c93fa5e31,Inbound,Order Related,Installation/demo,,22e78bd0-a568-4c0b-ac77-660e6bc0a30a,,28/08/2023 19:14,28/08/2023 00:00,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
29d9745d-5530-4d4d-8274-a409325edc26,Inbound,Feedback,UnProfessional Behaviour,,f4fc8afb-87d6-441d-bf68-32f6b930f253,13/08/2023 08:58,28/08/2023 18:58,28/08/2023 00:00,28-Aug-23,CHHATARPUR,LifeStyle,169,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,2
7e236030-1d9c-444b-823c-a466f4a4de87,Outcall,Order Related,Order status enquiry,,d69956b1-c74a-4e0b-94a5-9d32044e27fe,,27/08/2023 15:59,28/08/2023 00:00,28-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
638aba05-adec-4dcf-8af0-2c46e3953d19,Inbound,Order Related,Seller Cancelled Order,I'm Not satisfied because I am not cancel my order and not not give me my order I am going to consumer court because you not deliver my order and cancel my order without my permission,0ec01a5c-5620-4d36-a384-bba72dd22733,,28/08/2023 08:21,28/08/2023 00:00,28-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,1
e8790154-c068-477f-962e-78abb5b42462,Inbound,Returns,Service Centres Related,,59e40206-3f37-4ce1-aae9-053544889b3b,,28/08/2023 12:08,28/08/2023 00:00,28-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
a0edf6d9-89af-47bd-8a4b-07be33ac072e,Inbound,Order Related,Installation/demo,,3e187ed2-4910-4ae2-873b-16ccf9d49f94,,28/08/2023 12:10,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
7ea37f1f-b3c7-4722-a4b7-ef2629562015,Inbound,Returns,Reverse Pickup Enquiry,Aap se baat kar ke bahut achcha   thank you ,3f5eba1d-e6b3-4423-ac35-563bc1163eab,27/07/2023 10:56,27/08/2023 22:17,28/08/2023 00:00,28-Aug-23,KOTA,LifeStyle,899,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
bb77f9b3-c42b-4824-a0e4-22ccce29c781,Outcall,Order Related,Order status enquiry,,0cf56c01-7424-4116-baad-1ae1b38a6ced,,28/08/2023 15:13,28/08/2023 00:00,28-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
da9180bf-ae8d-4e27-b71d-91987d4ca17a,Inbound,Returns,Reverse Pickup Enquiry,Need return policies,e52ba590-1998-4ad8-8ec3-e879fcaa7f25,,28/08/2023 12:18,28/08/2023 00:00,28-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
e40f3d7a-bb58-499f-834d-c2f37b489c04,Inbound,Payments related,Payment related Queries,Customer support executive was not able to understand my problem instantly and customer support executive have no variety of knowledge regarding my problems.So I request to fix it.,c1bf883f-bad4-499e-b758-de7af7a90236,,28/08/2023 08:46,28/08/2023 00:00,28-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
a7cda1be-09d4-49a8-8847-7f08d1c7b00c,Inbound,Returns,Fraudulent User,,acc7c63c-0cd2-4ddc-8de9-a942a7c81d1f,,28/08/2023 15:01,28/08/2023 00:00,28-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
665a62dd-6417-4d4f-b1da-b166af20372b,Inbound,Shopzilla Related,Shopzilla Rewards,,f7211cf6-8629-47e4-8b7b-68275f945187,,27/08/2023 20:58,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
db4f4c51-c244-49f8-b47c-f5c10ca9bdf9,Inbound,Returns,Technician Visit,,f629d440-e92f-430c-a5c9-3de83ce096a5,,28/08/2023 07:03,28/08/2023 00:00,28-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
ae44f553-6365-4278-a111-f265718a180f,Inbound,Returns,Return request,"Good customer support,Talk politely,But takes too many time in solving the problem.",fc6a949e-9789-4823-8fcf-c1b9b86fb3b3,,28/08/2023 16:14,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d961146d-8a07-45d0-9277-575dce335b85,Outcall,Returns,Service Centres Related,,da45836b-c8f9-4a54-9822-ddc9f65b2a6d,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
749fad67-a9d0-472c-8539-fef66eac3b1b,Inbound,Returns,Fraudulent User,,e7817ff3-f84f-4bdf-96e7-ba743a7fbe68,19/08/2023 20:09,24/08/2023 21:42,28/08/2023 00:00,28-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,559,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
72a8b119-b676-476b-bd86-2195cc28beab,Inbound,Returns,Return request,No ,5bb20c58-e8a5-41d4-a6a2-79156d444ba7,,28/08/2023 10:48,28/08/2023 00:00,28-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
c3661caa-1480-45e2-882a-7a8d888753ba,Inbound,Returns,Fraudulent User,,5b170ed3-3d78-4594-b16a-99a3e7d18913,,28/08/2023 12:34,28/08/2023 00:00,28-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b6aaf7ff-90fa-45a9-a88e-0824a42e09ba,Inbound,Returns,Reverse Pickup Enquiry,Thanks for your informationVery polite talk ,a867424b-86c8-477d-9f9d-7b924f0157f2,,28/08/2023 17:53,28/08/2023 00:00,28-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
a214ebb0-16a5-40ff-8208-81e5e69bb327,Inbound,Feedback,UnProfessional Behaviour,Thanks for qualitative extraction ,551afc40-352b-4f58-94c2-832a1a2548d7,,28/08/2023 19:43,28/08/2023 00:00,28-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
dcc99333-6446-45d3-9dda-741e808fe9f3,Inbound,Order Related,Delayed,Ok,a70e86b6-061e-40a7-b618-ab99b9448016,,28/08/2023 16:47,28/08/2023 00:00,28-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
8ace63b4-33f6-4dfa-be3b-0b4dec79a003,Inbound,Shopzilla Related,General Enquiry,,6647ffd3-0de5-41d3-ad9b-a84787d7f1b5,,28/08/2023 17:06,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
11b995c3-2163-4aa6-9050-669b01f3144f,Inbound,Payments related,Wallet related,,3f1cacb0-d6d6-41a4-ac0f-44aa420356ab,,28/08/2023 17:06,28/08/2023 00:00,28-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,1
3ef6ae78-59b3-4894-9630-39810195e30e,Outcall,Returns,Return request,,af064ba1-b30c-4b3e-989b-1e1c34d1455f,,28/08/2023 22:32,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8fe0f726-e225-46cb-83f1-76fcbbc45f20,Inbound,Order Related,Order status enquiry,??,b1e07dfb-0e3d-4e49-99c9-33278b6d1722,21/08/2023 07:08,28/08/2023 17:35,28/08/2023 00:00,28-Aug-23,MUZAFFARPUR,Books & General merchandise,1297,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
59d1be07-f687-405d-94f9-a778fa8c9a51,Outcall,Returns,Return request,,64fc0ae9-c971-4d58-8f3e-f85942034576,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
232501cd-7796-493a-9a85-24682b8f4362,Inbound,Returns,Reverse Pickup Enquiry,,585ad61f-8be2-491e-858f-3194ca798bfa,,28/08/2023 12:34,28/08/2023 00:00,28-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
79ec6df3-20f2-4012-8b2f-a451c4e0d44c,Inbound,Returns,Return request,Should not mention wrong information ,972e6113-4ad0-4932-bbb0-41750c0c6f4a,,28/08/2023 07:35,28/08/2023 00:00,28-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,4
89401ddf-a613-47e3-9001-240648a92b0c,Outcall,Cancellation,Not Needed,,5566262c-3c60-493a-8849-62b0ce7a551e,,28/08/2023 13:12,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
632c4905-5e04-433e-a4fc-ed8217a1f553,Inbound,Returns,Return request,Good,504b0b78-be09-4705-b74b-d467328bba98,,28/08/2023 14:17,28/08/2023 00:00,28-Aug-23,,,,,Latoya Blair,Olivia Suzuki,John Smith,31-60,Morning,5
5b19ad4c-00b2-4150-94e7-791ce0e981a3,Inbound,Returns,Return request,Thanks my problem resolved ,42ac7bc7-be21-4e33-8825-2392011ea8fb,,28/08/2023 20:52,28/08/2023 00:00,28-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
d67cdd1b-eb4f-4dfd-bcd4-f0cd2c2a1a41,Inbound,Order Related,Order status enquiry,I am certifies,04de2765-cf42-450d-bf26-6b83afaa62f6,,28/08/2023 23:35,28/08/2023 00:00,28-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
2f34205a-f856-4953-b5b5-ad6343467383,Inbound,Returns,Reverse Pickup Enquiry,,817b6a19-f5e8-469a-abf4-b11c61ace912,30/07/2023 19:48,28/08/2023 19:07,28/08/2023 00:00,28-Aug-23,PERUMBAVOOR,Electronics,396,,Mike Fields,Madison Kim,John Smith,>90,Split,5
dda2ae04-d6a5-419f-baed-8cc8c72178b4,Inbound,Returns,Wrong,,a449cfe9-fe58-4900-a7e8-6832201029a7,,28/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
f810f306-fff6-4dd0-96ac-f89bc26762a6,Inbound,Product Queries,Product Specific Information,,918aacc0-639b-4724-8041-113abc411f0a,,28/08/2023 12:06,28/08/2023 00:00,28-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
9cd28c3e-8e31-4f29-a496-6f1c65cbad62,Inbound,Returns,Reverse Pickup Enquiry,,e60fe752-048e-48d6-b8a0-cbface12b882,,28/08/2023 07:47,28/08/2023 00:00,28-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
cb12c761-8688-44e2-ac8a-10db9514d918,Inbound,Returns,Reverse Pickup Enquiry,After two months problems not solve,c257acf1-0e7e-48e8-a1d9-c21fd92e2df4,,28/08/2023 08:14,28/08/2023 00:00,28-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
2a364103-be48-4b32-8447-18dd6f8b698c,Inbound,Refund Related,Refund Enquiry,As a plus membership I give u a suggestion to reduce time taken in delivery time  and refund.,6800dae4-fe1b-47f8-a8c3-e24cd9fe6f46,,28/08/2023 09:56,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
04ee59ff-3add-49dc-a570-273c0585aa25,Inbound,Returns,Wrong,,d90bdce9-ef85-42b4-aab5-c6cd077c47d7,16/08/2023 20:01,28/08/2023 11:29,28/08/2023 00:00,28-Aug-23,JALGAON,Books & General merchandise,647,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
60dd017d-6f4f-4c48-98a9-2198a40b7d87,Outcall,Product Queries,Product Specific Information,,31650834-a12f-4d56-a0f5-cdbe9cd214c2,,28/08/2023 19:11,28/08/2023 00:00,28-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
f25c7bb9-8cde-47dc-aaa0-111e5b5d8145,Inbound,Order Related,Order status enquiry,,e10bd6bf-9b03-43f5-b328-c5b4e40c16da,,28/08/2023 20:02,28/08/2023 00:00,28-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
37e72332-d1bb-4b4d-9aff-4ebb0eca2ff6,Inbound,Order Related,Invoice request,,222d115d-dc84-495d-b715-a082e7b6a42f,,28/08/2023 21:22,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
d6809348-61b8-4d3c-a909-4947af23e35a,Inbound,Returns,Reverse Pickup Enquiry,,35e28741-9e7f-4ceb-8d93-eb896279df6c,,28/08/2023 11:41,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
192c35b4-c24e-48f5-862b-4504ef79c9e8,Inbound,Returns,Reverse Pickup Enquiry,,ede700d2-bffc-476c-a5f1-5e5e592c0137,,28/08/2023 13:21,28/08/2023 00:00,28-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,4
ce7a3f63-0b29-48f2-8eeb-f01166eb8836,Outcall,Returns,Fraudulent User,,d1f8918c-3ae1-406c-a08d-9e303aff8ac3,,28/08/2023 18:10,28/08/2023 00:00,28-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
c2f774d9-b528-45c9-9e18-6fd0b8b68c5a,Inbound,Order Related,Installation/demo,,fd1fa81c-1626-480b-b88a-13df17b6a915,,28/08/2023 19:12,28/08/2023 00:00,28-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
eb262acc-fd57-439e-9691-dd1403d2b456,Inbound,Returns,Reverse Pickup Enquiry,,894133f3-b8da-408b-a3f0-b13cad016811,,28/08/2023 19:59,28/08/2023 00:00,28-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
27c3ebc4-8892-4033-abb1-aa9f37dc185c,Inbound,Returns,Reverse Pickup Enquiry,Please follow up the issue ,05ca9e21-847f-441b-bb7e-aa857368cd49,,28/08/2023 18:08,28/08/2023 00:00,28-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
449e9823-1a38-469a-87f8-97b243b53ae0,Inbound,Order Related,Order status enquiry,,0b1fdf65-b505-4d37-b71f-dc6783946aa4,,28/08/2023 19:07,28/08/2023 00:00,28-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fae7499f-90da-4974-9fd4-b26c174b49be,Inbound,Order Related,Customer Requested Modifications,,70dcc789-6da3-412e-9a29-f462c98450c4,,28/08/2023 19:51,28/08/2023 00:00,28-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
841eff6f-40a9-45d8-909c-c8490093ca34,Inbound,Order Related,Order status enquiry,,37920aec-5212-4339-aa61-5d39147a9c70,,28/08/2023 10:59,28/08/2023 00:00,28-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
09556b51-ecac-4a09-a121-f7274067b2f0,Inbound,Order Related,Order status enquiry,,97ea8344-f95d-45b6-8d71-6fb717712a2b,,28/08/2023 11:38,28/08/2023 00:00,28-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
31662af5-cec1-4532-8317-ee4b3a913e37,Inbound,Product Queries,Product Specific Information,,32545d2c-878f-4e1d-a95d-895715822337,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d2d9a465-ed03-4a6d-aa28-277a17304309,Outcall,Returns,Reverse Pickup Enquiry,,af7b7c8f-e6fb-4fe0-8375-4e0bb82fa84d,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,1
7aee77d8-1c44-4cde-b506-5851a42bd150,Inbound,Returns,Missing,,4f552cc2-3cf1-4f55-92e3-342f65fdfafe,,28/08/2023 20:34,28/08/2023 00:00,28-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
80b14df5-1c2a-4b5e-8ec2-283482ea89d3,Inbound,Order Related,Priority delivery,,50aa2f05-017e-4412-a937-2de39b6e038d,,28/08/2023 21:26,28/08/2023 00:00,28-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
48414cba-9469-48a9-a854-6618726d56bc,Outcall,Returns,Fraudulent User,,9118fd66-078b-4e66-bb2b-bea2e26f87ed,21/08/2023 20:23,26/08/2023 13:18,28/08/2023 00:00,28-Aug-23,BURDWAN,Books & General merchandise,482,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a289fc90-f5d5-47b7-b980-27d84b08dfc6,Inbound,Cancellation,Not Needed,,5a8e3ee7-af90-46bc-a2b3-c081da7f280d,,28/08/2023 08:11,28/08/2023 00:00,28-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
6bc37cd5-4c54-4dc7-8f16-a315587391eb,Inbound,Order Related,Customer Requested Modifications,,90124b6a-754e-4fd4-ba79-02d7b5f3e218,,28/08/2023 16:16,28/08/2023 00:00,28-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
1c672b1e-a975-4a07-9d97-ba5dae598921,Inbound,Returns,Reverse Pickup Enquiry,,ea42452e-ec76-4c25-8646-20c4cb08f419,,28/08/2023 10:42,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
a7e29b29-a807-439a-a265-dbcb0bb485e7,Inbound,Shopzilla Related,Signup Issues,,0efc89fd-28a4-44fe-a1c7-32f8acb4b15e,,28/08/2023 16:21,28/08/2023 00:00,28-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6708063b-9ae9-473b-a05f-135a33bfe9a7,Inbound,Payments related,Online Payment Issues,Pending eccue clear ,17e586ad-2835-442a-8d26-c064516171b3,,28/08/2023 08:19,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9c90b3fd-81ce-4e3b-a3c8-8404e2901af2,Inbound,Order Related,Order status enquiry,,08b735d2-4c7c-40ee-9768-e8b1936be4a2,,28/08/2023 19:38,28/08/2023 00:00,28-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
22c37164-fd9c-4702-ac4f-71bde53000ca,Inbound,Returns,Reverse Pickup Enquiry,,8d0a9195-ecbf-4a23-846b-54dc6d4c25f6,,28/08/2023 20:48,28/08/2023 00:00,28-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
430a97cc-2ed0-4539-bb30-8e162f2b062d,Inbound,Product Queries,Product Specific Information,,17779748-bccd-468a-a0e7-4a1f47ee4e64,,28/08/2023 21:45,28/08/2023 00:00,28-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
33407bd1-b0bb-4794-8a81-86bde5df0f00,Inbound,Order Related,Priority delivery,Very good ,6cb08bdf-0ebf-4dcc-8d0c-ca17b0a3b30d,,28/08/2023 13:42,28/08/2023 00:00,28-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
f69cc6d2-c2e8-4c7c-b620-fab2585aa006,Inbound,Returns,Service Centres Related,Don't understand customer problem. Just they say we understand your problem & will help you.,19a28cc7-257b-44fb-8d36-7875b45e035f,,28/08/2023 18:27,28/08/2023 00:00,28-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
0a5d24be-9ae8-458c-818c-e4a7f222decf,Inbound,Order Related,Seller Cancelled Order,,be212e2e-74ee-4eec-82c1-c67dc2b3f331,,27/08/2023 20:28,28/08/2023 00:00,28-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
c05aa124-46a3-4d24-8a8c-06d1744b8697,Inbound,Product Queries,Product Specific Information,Worst quality ,af335179-71a4-4c15-b3be-d5685459b800,,28/08/2023 14:24,28/08/2023 00:00,28-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
29279422-7a83-484d-ae3b-26a1c56529c1,Email,Order Related,Installation/demo,Please help me my product is damaged please refund my money ,9115c140-c225-49a6-8aba-1627deafae95,,28/08/2023 14:46,28/08/2023 00:00,28-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d2905485-8a7b-4c16-bc81-10ef7385b900,Inbound,Returns,Fraudulent User,,7e58212f-3446-4953-a4bf-df960215fc88,,28/08/2023 18:19,28/08/2023 00:00,28-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cf3fe58c-0f52-47a4-8e44-eac804fffa10,Inbound,Returns,Missing,,b7fc64dc-a3d2-450d-b28c-f1850f227e09,,28/08/2023 19:00,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
06b5dfcc-6983-4229-8858-b6977411854b,Inbound,Order Related,Order status enquiry,Please solve my problem ,084c5112-8007-4b7a-a029-d9d30f629610,,28/08/2023 17:10,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
dacfb9d4-1c8a-44a7-abfa-c635a8767c01,Inbound,Order Related,Seller Cancelled Order,,31f23215-7237-40a1-868f-cf8ee652375c,,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
4cf25f3d-7ca7-45ba-b801-7b845977fe9e,Inbound,Returns,Return request,,f2bbfb7f-da98-47cc-b49b-8facf5916adb,,28/08/2023 11:22,28/08/2023 00:00,28-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
63b46231-c2bc-4f75-8b35-1bd3e26823a7,Inbound,Returns,Damaged,,94f7efff-d512-46f2-b8f5-85d028ae0eab,,28/08/2023 15:23,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
29b7ba7b-7b1a-4678-98b6-3da5df5ff16b,Inbound,Order Related,Delayed,,87d904a5-782a-412f-ab20-936a6cd65067,20/08/2023 15:54,28/08/2023 15:21,28/08/2023 00:00,28-Aug-23,SAWAI MADHOPUR,Books & General merchandise,505,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
b0b8c559-02a4-47c7-9d82-9b88017c4b8e,Email,Returns,Missing,Very good ??????,bebdc181-b467-4db7-bca6-e8731b04523a,18/08/2023 08:03,28/08/2023 08:11,28/08/2023 00:00,28-Aug-23,HISAR,Electronics,599,,Jeremy George,William Park,John Smith,31-60,Morning,5
802559bf-0d20-47a4-968c-265c590544b9,Inbound,Order Related,Order status enquiry,,39bdbfd5-2ea9-4ccf-967e-232b0846c30f,,28/08/2023 17:48,28/08/2023 00:00,28-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b623e014-70aa-454e-a850-140a37ddcb3e,Inbound,Cancellation,Not Needed,,923ef109-3fa5-4073-b30c-fe73d8902610,,28/08/2023 11:20,28/08/2023 00:00,28-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
06bbfb18-77a1-4dda-b8ad-7b467ea7febd,Inbound,Returns,Missing,Nice,7c6f00d0-30d3-4b06-b0ea-b2a6f5aba6b2,,28/08/2023 10:08,28/08/2023 00:00,28-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
c8ae5aff-ae8e-4423-98e6-5f8757d59568,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,c8957a58-1d4a-40f9-98bd-0a112029b037,,28/08/2023 12:08,28/08/2023 00:00,28-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bcea4681-37ce-452d-a533-b3b809da8574,Outcall,Returns,Reverse Pickup Enquiry,,8082894f-e81d-4e1f-8b49-0a4d9a291cb6,,28/08/2023 13:19,28/08/2023 00:00,28-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
7d339712-9dbb-4a3d-a642-7626b0c7a48c,Inbound,Product Queries,Product Specific Information,,457cbe30-b915-490a-ad5a-651a9d858415,,28/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
4f32b6e0-499c-4a62-9421-5a36202b3a7d,Email,Returns,Reverse Pickup Enquiry,Nice Police,cc93437b-a47d-4cb3-95b3-654d257c6def,,28/08/2023 09:46,28/08/2023 00:00,28-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
15c9e2b6-b6fa-4428-a6da-ab1e90de6cba,Inbound,Order Related,Invoice request,Ok,bd3e6af0-34dd-420f-929c-3e9e4e9bc0b2,,28/08/2023 13:31,28/08/2023 00:00,28-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
56a4bfd7-f54d-4c4a-a8f3-9cd0b9d0f572,Inbound,Returns,Reverse Pickup Enquiry,Good,fddb177e-43e9-40b5-b6c2-2539e8aee6b5,,28/08/2023 17:16,28/08/2023 00:00,28-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,3
3c83b095-7030-4242-be64-1bd77a0e1b76,Inbound,Order Related,Order status enquiry,,b1d72b1f-277a-4175-883a-ee0af0da10a4,,27/08/2023 10:44,28/08/2023 00:00,28-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6bcf9fdd-b506-4b83-aa1b-cb6d06b293ce,Outcall,Order Related,Order status enquiry,Delivery time is too long.... ,f8120846-8cb0-4516-918f-2377d9c46faa,,28/08/2023 10:39,28/08/2023 00:00,28-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
14c498c7-5170-4d74-bfa5-ba59315adf29,Inbound,Order Related,Order status enquiry,,eb684d0e-2ffe-4cad-a55a-57946293194a,,28/08/2023 21:34,28/08/2023 00:00,28-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
13a4a9ee-479f-46cd-a112-15307c7ca821,Inbound,Order Related,Order status enquiry,5,30057d60-ee01-45a7-bf24-6fd4f9568002,,28/08/2023 23:39,28/08/2023 00:00,28-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ae522982-e37d-42eb-a955-a08dee84394c,Inbound,Returns,Return request,,76603687-eff8-4cef-ad6e-d3a149b2bcd4,,28/08/2023 09:01,28/08/2023 00:00,28-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
17040f55-8baa-47e4-b7db-3f52f5e54f67,Inbound,Returns,Reverse Pickup Enquiry,,a85f6d51-c09d-411a-8d3c-eff5f10e6a1a,,28/08/2023 11:11,28/08/2023 00:00,28-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
0aaf6c01-6358-45ae-b472-4aee0d0449d0,Inbound,Returns,Reverse Pickup Enquiry,No,7367145c-1a1d-4079-a131-ac88c2712e2f,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
50988134-8ff4-4deb-936c-fd98e2192340,Outcall,Returns,Service Centres Related,,fd139b91-a4eb-4571-8e73-0e68b3920616,,28/08/2023 21:07,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a7a5be4b-f060-41b2-9fbd-aeaadd43d553,Inbound,Order Related,Installation/demo,,3ee64db1-f1cd-4ceb-bf9b-e6fd5b01ff52,,26/08/2023 11:36,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
5f67f3d7-ecf2-48a9-8fbf-426964169676,Inbound,Returns,Reverse Pickup Enquiry,,f345186f-0ed0-439b-b883-97c3306c8b02,,28/08/2023 14:45,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
f7ffeb59-ae87-4f43-9066-8810023c8d73,Outcall,Returns,Reverse Pickup Enquiry,Good discuss ,38003a0b-c921-48d6-84c8-231fec323e56,,28/08/2023 11:54,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
1cceed62-e40f-4c9d-bfaf-8ff1d89c7525,Inbound,Feedback,UnProfessional Behaviour,,25790ed4-a750-455a-a37c-60c663af9895,,28/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
24652341-9f99-4a22-b442-9ebf81d89314,Inbound,Returns,Reverse Pickup Enquiry,,69b88b80-3a23-472e-bf7b-9425603bc40b,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
a37151f0-b99c-4cbc-a328-81f13a2f9167,Inbound,Returns,Reverse Pickup Enquiry,,6076854e-3e03-440c-952e-a8f70d01cb81,,28/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
cc1542ea-cde5-4dce-be39-2ceaddf23717,Inbound,Order Related,Customer Requested Modifications,,25955700-3e97-434f-98e3-5a8408510022,,28/08/2023 16:33,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a791ae46-dc69-42b3-bafe-0819327dfb9f,Inbound,Returns,Fraudulent User,,337e3377-6b4e-40f1-a52a-55b8b5af7d96,,28/08/2023 17:43,28/08/2023 00:00,28-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cc97d0bf-8850-4a54-bcca-7ce840c3b692,Inbound,Order Related,Delayed,Good ,3adaa04d-1540-421c-a8ab-e874d9d332f6,12/08/2023 16:45,28/08/2023 12:40,28/08/2023 00:00,28-Aug-23,KANDUKUR,Home,270,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
360be111-5c01-4dd0-86f6-61ae477ae62d,Outcall,Returns,Reverse Pickup Enquiry,5,94d733cf-4de0-481c-b740-05236c5ebae9,,28/08/2023 12:48,28/08/2023 00:00,28-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
8f8e4d2e-c63e-49e8-997f-3575d3739cc8,Inbound,Returns,Damaged,,3dd1755b-4d35-47fc-885d-a5acffb0f3da,16/08/2023 11:38,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,NANDYAL,Mobile,7299,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
5ec7d173-7e0d-400d-a186-b2b91f83c218,Inbound,Order Related,Order status enquiry,Best,efb8b262-a2ad-444b-9dec-adb7cde8a1e6,,28/08/2023 07:30,28/08/2023 00:00,28-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
be016faf-2bc4-45f2-96e8-2ea1a39a4f6b,Outcall,Returns,Return request,Some small items like mobile accessories cannot be cross checked by purchasers. Please ensure to provide Shopzilla suggestions for such purchases to avoid buyer seller conflicts.,7c428c60-7101-4c68-ae50-7d6c0ece21dd,,28/08/2023 22:15,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
65a45b34-0e61-4259-8d58-4c76902b1bde,Inbound,Order Related,Delayed,,5cc2f9b6-d4fc-46e0-be2c-53ceb141f5ca,,28/08/2023 06:28,28/08/2023 00:00,28-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
737e50e5-6160-4b30-9743-bceb0bcebc0d,Outcall,Order Related,Order status enquiry,I want my parcel asap today   know what you peoples do please process it fast,f0e627ed-2c2a-415d-9d9b-5e01073a7d8d,,28/08/2023 07:15,28/08/2023 00:00,28-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
7279f61f-9027-4015-9c9e-1b78971a2259,Inbound,Returns,Return request,,54d5878e-522a-4c43-bc0f-152a7a9f511c,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
007ae398-efff-4543-a514-690066552be2,Inbound,Order Related,Order status enquiry,,9e704708-4f89-4b4d-acbf-c68d24d5aaf7,,28/08/2023 22:28,28/08/2023 00:00,28-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,4
cfa55bd4-8b28-4e61-ac49-ad4461003ce1,Inbound,Shopzilla Related,General Enquiry,,4d4789fb-cb7e-4437-aef3-6b99be2e465d,,28/08/2023 13:37,28/08/2023 00:00,28-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c5a4ecc0-522a-4ce0-b3cd-5c3a0a4724ec,Inbound,Returns,Fraudulent User,,99b7bc21-65ae-4b0d-971f-af721026d64d,,28/08/2023 16:10,28/08/2023 00:00,28-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
a9366dce-e554-45a2-8c19-1182f7d9e23b,Inbound,Order Related,Order status enquiry,,b3bf6b47-a221-4d77-bcfc-d175aa0c14c6,,28/08/2023 20:14,28/08/2023 00:00,28-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
789dd6c7-e8fd-498b-8c2f-dc0a319d66ec,Outcall,Payments related,Payment related Queries,,28fec4f6-b667-4d65-a26b-4ebe02cd85bb,,28/08/2023 22:45,28/08/2023 00:00,28-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,3
c6a901d1-d635-4b7f-af30-c34e47fb8db0,Inbound,Returns,Return request,,39b6199b-cfde-4c51-a314-311a887e438c,,28/08/2023 16:35,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
ccf7a9ed-d021-4d32-a235-7525a4f81e8d,Inbound,Order Related,Order status enquiry,,bc53a2a3-5d97-414f-9be4-7ac0fa5cf31a,,28/08/2023 09:19,28/08/2023 00:00,28-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c5e35b37-2cae-42dc-bec6-a61e47672ab5,Inbound,Product Queries,Product Specific Information,,b7e4d54d-d7f7-45cb-ba80-4daf37648474,,28/08/2023 09:28,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d406ddf5-6a66-4894-b47a-17a1ca1bdc83,Inbound,Returns,Reverse Pickup Enquiry,,95c1f254-abd0-4fb1-8a68-c5d5b90b8ac9,,28/08/2023 12:03,28/08/2023 00:00,28-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
53a0dc74-08d6-4b70-a464-f1d097ceb72e,Outcall,Returns,Reverse Pickup Enquiry,,dc360d3d-37ad-4acc-a4ea-f993fc53e5ca,,28/08/2023 12:17,28/08/2023 00:00,28-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
274b368e-9673-46dd-b19d-918b8c7ec809,Inbound,Returns,Reverse Pickup Enquiry,,1b3b9f0d-92f8-47b0-a1b5-5db3e216c767,,28/08/2023 15:54,28/08/2023 00:00,28-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
577eb54f-e267-409b-8c76-d8edb23f1c68,Inbound,Returns,Fraudulent User,Thank to solving my issue ,af31d84b-7937-4457-b962-fab7cec02b6d,11/08/2023 17:37,28/08/2023 11:09,28/08/2023 00:00,28-Aug-23,FATEHABAD,Electronics,1299,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
80456906-de69-4f2f-a4b2-8b214b630841,Inbound,Order Related,Delayed,Make ur buisness strong ,391e599f-629a-46df-aa86-055a35d0229c,,28/08/2023 19:36,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
9aa88295-3896-4c0f-8f6b-c78d24c1ea52,Inbound,Returns,Reverse Pickup Enquiry,,84880ff8-d389-426e-899b-72b4030bef7c,,28/08/2023 10:31,28/08/2023 00:00,28-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
7d3b5dae-eae7-4bb7-a44c-c0ab28fe80c7,Inbound,Returns,Reverse Pickup Enquiry,,4e1382c6-5e7c-4293-ac6b-6b964d9947e9,,28/08/2023 11:46,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2526a516-05a2-4a50-8212-6921ee751ada,Inbound,Returns,Return request,Fault is at seller's end and your customers are suffering.,3a5783a7-3399-4f85-a59f-a908007fcbf9,,28/08/2023 17:25,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
a7a76c5d-7c62-4e0e-9b1b-38004966d080,Outcall,Order Related,Delayed,,f761ee49-39bd-482e-b468-38fe05578528,,28/08/2023 09:45,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
f2bbc0b7-3934-4b92-afca-cbb0b2ee8aaf,Inbound,Returns,Reverse Pickup Enquiry,,db65bb28-fb10-423f-ae70-99445e4781ac,,28/08/2023 21:37,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
709a5690-cacf-4cad-bea5-c23a9ccbee62,Inbound,Order Related,Order status enquiry,Thanks ,9b5bed58-14d8-496a-aa4f-936f3baa6882,25/08/2023 12:43,28/08/2023 12:55,28/08/2023 00:00,28-Aug-23,NICHLAUL,Mobile,14999,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e9865e7a-eb1f-4109-95be-4dda27e4fe6b,Inbound,Shopzilla Related,General Enquiry,"Executive, knowledgeable aware of work",3274c935-d2a9-4094-b614-84dce4e0bdd6,,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
cda71c57-81ed-4b96-bb24-d87bbceb9cc2,Inbound,Returns,Fraudulent User,,6e968bf8-a53d-48ac-9652-1508246f1ff2,,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,4
07f9c0a5-df64-4902-b5e6-273911592fb3,Inbound,Returns,Return request,,80837a62-7480-4b39-9b5f-ab7c26aa7de7,,28/08/2023 14:34,28/08/2023 00:00,28-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
834e2bf9-2285-452d-b43f-50b03a60cfbb,Outcall,Product Queries,Product Specific Information,,06a198a7-f24f-4e9e-af74-97c2aa3ef7ed,,28/08/2023 14:50,28/08/2023 00:00,28-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
d22ada88-514a-4ba3-8355-fbd3eecb9fdb,Outcall,Cancellation,Return cancellation,,8756b6ed-b0ba-4eeb-9878-77106dd2ba80,,28/08/2023 16:46,28/08/2023 00:00,28-Aug-23,,,,,Timothy Bailey,Mason Gupta,Olivia Tan,>90,Afternoon,1
e5eebcb6-5603-430e-943d-4dffa0226d7d,Inbound,Returns,Reverse Pickup Enquiry,,127bb212-388a-4bec-8edb-6c7aaf38dd4d,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
c98348ed-2c72-419a-8ea9-1ba121905676,Inbound,Order Related,Order status enquiry,,32789edc-e895-4b17-9655-77c3e9647347,21/08/2023 23:20,28/08/2023 16:15,28/08/2023 00:00,28-Aug-23,PANVEL,Mobile,9999,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
a6656393-eb14-41b8-834e-9f5c210d399a,Inbound,Refund Related,Refund Enquiry,,fcf5d09a-8faf-42a2-afe7-a065ceece587,,28/08/2023 14:10,28/08/2023 00:00,28-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9e457efa-70e1-45bf-936a-dd56c1aef3bf,Inbound,Shopzilla Related,Signup Issues,,e5d0cd42-e626-4582-876f-759d46fa96a1,,28/08/2023 15:22,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a9d2119f-8942-4631-aeff-c8cc903ed39a,Inbound,Order Related,Installation/demo,,27a1f81f-ed06-4ef9-a2db-84b42392d035,,28/08/2023 16:56,28/08/2023 00:00,28-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
ab63aa2a-a8c5-4395-8190-56e79932ea91,Inbound,Returns,Return request,  is not responding properly regarding return policy ,b557d918-f6bf-4eca-a8c8-de176731013c,,28/08/2023 19:29,28/08/2023 00:00,28-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,4
357214d5-ada7-4c09-9666-d280c69d1dd4,Inbound,Cancellation,Not Needed,,390b4c18-38ea-4e71-a99f-a272d45a3713,20/08/2023 12:38,27/08/2023 13:27,27/08/2023 00:00,27-Aug-23,HYDERABAD,Books & General merchandise,500,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
0ea43389-7fba-43d7-8d2b-35ee9510455e,Inbound,Order Related,Invoice request,No,705e5fc0-23ce-433f-967a-b79fb53effa9,,28/08/2023 17:53,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e673308a-c28e-4422-ae36-4ac64d60a186,Inbound,Returns,Fraudulent User,,990c1eff-9e44-4182-a9af-f3a22b6d9e62,,28/08/2023 20:06,28/08/2023 00:00,28-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d79ae92c-e633-4aa0-8e6e-1738c3c0f0b3,Inbound,Order Related,Order status enquiry,,616dc35c-b691-4e34-86b1-938ce4d5668d,,28/08/2023 22:18,28/08/2023 00:00,28-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d2c1cb4a-d57b-4f6a-82d8-f9e83f03aa1a,Inbound,Feedback,UnProfessional Behaviour,,6f8b2c2a-aa8b-4c2c-9900-f18611ac8ada,,28/08/2023 09:36,28/08/2023 00:00,28-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
aa2a625d-6b08-421a-81c6-e87d426fda67,Inbound,Returns,Fraudulent User,,d8c72c0d-b432-4815-ad2a-c905459cb40b,,28/08/2023 12:53,28/08/2023 00:00,28-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
99b15955-7bc1-4871-99c7-76ffd2a39dd8,Inbound,Order Related,Priority delivery,,566313a7-556c-4b4b-95d1-f3e2d445919b,,28/08/2023 21:16,28/08/2023 00:00,28-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
288afc8c-2af6-4cd3-8c15-48799c6273b5,Inbound,Order Related,Order status enquiry,Keep Telugu language also,3cd1c66a-f1d5-40bb-b85c-3d59463575a9,,28/08/2023 19:37,28/08/2023 00:00,28-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
257566a9-a8df-4a2e-a413-d6dfaf0989b4,Inbound,Product Queries,Product Specific Information,,5f1b4f9c-1c23-4982-bf45-35dfad950e16,,28/08/2023 19:51,28/08/2023 00:00,28-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
2932c92f-8030-44a5-aa30-17255c0de644,Outcall,Returns,Return request,  helped me out ,869df977-e920-49d3-8521-9d74eebb89ba,,28/08/2023 22:09,28/08/2023 00:00,28-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
452b5141-204a-48fc-b345-14e73c546493,Inbound,Returns,Wrong,,db42aedb-0fb2-4c49-ba26-850cbf835773,,28/08/2023 20:00,28/08/2023 00:00,28-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,4
fb3445e3-825f-4e42-a7f3-c5bbe1a53796,Inbound,Returns,Reverse Pickup Enquiry,My 1st worst experience in years of relationship with Shopzilla. I have also been into service industry thereby helping numerous customers in a flexible way. Today I was left with my problem unresolved. I lost my years of trust being a genuine customer. Finally Shopzilla won the unethical battle with a loyal and trustworthy cuatomer.,e1b26a60-0f8b-4b1a-b752-01eed9e90ebd,,28/08/2023 16:30,28/08/2023 00:00,28-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
4cbb6c78-4fcd-4673-a415-fc94846fa198,Inbound,Returns,Return request,Very good experience with Shopzilla executive.,5e914c49-cb0b-4e53-825b-2eb917be2dc3,,28/08/2023 19:31,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1db65bb7-7ffb-4983-96f4-74853635f4a7,Outcall,Returns,Wrong,You don't want to slove the problem  of the customer.  You have become cheats,6b0708b0-2a7a-4e0c-9e95-30cdcb361ce1,04/08/2023 13:56,25/08/2023 12:16,28/08/2023 00:00,28-Aug-23,KOLKATA,LifeStyle,899,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
58de89f2-2b0f-4097-bf45-cfe3fa94939d,Inbound,Returns,Reverse Pickup Enquiry,,091a2b77-9935-42ed-b0d2-980e1d611517,31/07/2023 11:43,28/08/2023 09:20,28/08/2023 00:00,28-Aug-23,JAIPUR,LifeStyle,645,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
cc0b1dbf-d274-4f42-80e0-2b5566c828c1,Inbound,Returns,Service Centres Related,,41fe9371-0273-4886-98ab-39645b11a23f,,28/08/2023 06:45,28/08/2023 00:00,28-Aug-23,,,,,Patricia Anderson,Brayden Wong,John Smith,>90,Morning,5
f77ef0aa-c740-4a60-9e16-811e870fd7b2,Inbound,Returns,Wrong,,3048d15b-3b11-4975-9750-e4ac3099c60c,,28/08/2023 12:27,28/08/2023 00:00,28-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,4
451dccf0-5daa-4559-b91a-f067ef277299,Inbound,Returns,Reverse Pickup Enquiry,,c8029057-8803-4d67-ad8c-f4255fc7a380,,28/08/2023 18:24,28/08/2023 00:00,28-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
ff42fc35-029d-4fb6-8d8a-e8914d67db4b,Inbound,Returns,Return request,,bba14b26-a6ba-46b9-9a29-8d77798152b1,,28/08/2023 21:02,28/08/2023 00:00,28-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
da18409e-c8e1-4c87-9855-f4a799d0ce77,Inbound,Order Related,Order status enquiry,,892b5e4d-4c75-4a19-a872-e5c631bc1036,,28/08/2023 21:06,28/08/2023 00:00,28-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1752a8e0-46a8-4f81-99bc-a69d66c55f7d,Inbound,Refund Related,Refund Enquiry,She was so so good. Have more reps like her.  ,00c8f2f3-bdce-4423-ae0b-4d35d41df6f5,24/08/2023 17:15,28/08/2023 19:41,28/08/2023 00:00,28-Aug-23,HYDERABAD,Electronics,1399,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
db60fcac-3c22-4c5e-b53b-94006d5b0ef0,Inbound,Order Related,Priority delivery,,b97b684c-82a6-40e3-b218-2279b08fa5ca,,28/08/2023 10:59,28/08/2023 00:00,28-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
fc91fab4-d11a-45fa-866c-564b35db9f94,Inbound,Order Related,Order status enquiry,,9dcdd193-c4dd-4225-83f0-5fd32ef223d5,,28/08/2023 06:59,28/08/2023 00:00,28-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
e5da7249-64a2-4383-ad14-02cd6c19f3f2,Outcall,Cancellation,Return cancellation,,7ca22c5c-1401-4c9d-b1a2-cf9fb7abc6b6,,28/08/2023 12:06,28/08/2023 00:00,28-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bf986e66-a7a0-4080-a2d5-e290f7596eaf,Inbound,Returns,Missing,,6968b066-4024-43ee-add6-cbff1e815b33,,28/08/2023 21:54,28/08/2023 00:00,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
637fdcb8-8134-4c58-98b5-8deb007186a2,Inbound,Order Related,Delayed, u toll so very nice \u00E0m so happy thanks for u sir ??????,4a05668b-f1b9-4535-8456-197fc541812b,18/08/2023 16:57,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,DHENKANAL,Books & General merchandise,343,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
4dd83fe1-9f09-456f-aec4-ad0851dd1aa0,Inbound,Returns,Reverse Pickup Enquiry,,9eaa8de6-0208-4f26-8c4f-d16d2f0ca8d6,,28/08/2023 19:56,28/08/2023 00:00,28-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
6ac3d02e-cba0-49e6-9960-c959b8fafadd,Inbound,Order Related,Order status enquiry,,3f14158e-0326-4438-85d5-5cb9312f5f24,,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,4
71dcae4e-785a-4c83-b2b8-15158feb68fc,Outcall,Product Queries,Product Specific Information,Easy and eco-friendly website and app ,3878de2e-e276-43bc-9337-19cc7b7b7217,,28/08/2023 14:18,28/08/2023 00:00,28-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
e52c0f97-3101-4db3-802a-72c10d569a7c,Inbound,Payments related,Online Payment Issues,,88610caf-d2c9-4883-8988-1cb1e00b425e,,28/08/2023 18:12,28/08/2023 00:00,28-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
5814a757-52d1-4b17-958a-83390483b878,Inbound,Returns,Reverse Pickup Enquiry,,ab0aba31-2cac-4e03-ac8f-ed3ad00c54ef,,28/08/2023 20:58,28/08/2023 00:00,28-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,1
af4c4b90-8010-47b4-878e-a7e52c5bd66d,Inbound,Returns,Missing,,0148753b-9290-4a37-878d-94e8b2874f9b,,28/08/2023 21:43,28/08/2023 00:00,28-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
6d4b30f9-895b-4d9d-a2aa-83f0ba4106d8,Inbound,Returns,Reverse Pickup Enquiry,Good ??,89884176-2a6d-41af-aba7-6de3e4b2d306,,28/08/2023 19:52,28/08/2023 00:00,28-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
d93f1d6a-080d-40b9-9e16-defded3cbb6d,Outcall,Returns,Wrong,,5fb6f9a6-2abe-47b1-ad2d-a28f482ddd48,,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
62da665b-1b53-4508-8a91-14780b2c7f5e,Inbound,Returns,Reverse Pickup Enquiry,,0f4d14f2-5c0d-4ffd-8f86-7e5e199af7ad,,28/08/2023 11:01,28/08/2023 00:00,28-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ad52c40e-6452-43a0-b230-8d29af98b5a4,Outcall,Order Related,Order status enquiry,,0e97f412-e0f9-45e0-9547-d884888e6eea,18/08/2023 12:46,28/08/2023 10:56,28/08/2023 00:00,28-Aug-23,KOLKATA,Electronics,334,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,2
9a536b5b-b506-449e-b0cc-4435ad99410e,Outcall,Order Related,Installation/demo,,aa408bee-907a-48c6-a73f-073d2c088732,,27/08/2023 09:01,28/08/2023 00:00,28-Aug-23,,,,,Peter Thomas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7a0a7259-9896-48ef-8537-e6f35a537eb6,Inbound,Returns,Reverse Pickup Enquiry,,247d587e-d957-46a4-ba17-2bc3029747a6,,27/08/2023 19:55,28/08/2023 00:00,28-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
192aa532-171b-41bd-9208-57fca375c46b,Outcall,Returns,Return request,,eadd06aa-ab22-417f-9c94-db81cb76b3e6,,28/08/2023 13:04,28/08/2023 00:00,28-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
b04c74c1-5ef0-4144-97ae-67b659cdda37,Email,Returns,Reverse Pickup Enquiry,Good ??????,b670c010-ed09-41d2-83e7-e9e3767fe58e,,28/08/2023 16:10,28/08/2023 00:00,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
a5149274-1da9-4ee5-ae52-424065e9d8c7,Inbound,Returns,Reverse Pickup Enquiry,,1b86d7dc-598b-44d3-9822-ae06c2c35029,,28/08/2023 18:16,28/08/2023 00:00,28-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
52a7cf1d-b23d-4ea4-97f9-035f3d2e67d7,Inbound,Product Queries,Product Specific Information,I will never buy from Shopzilla again,d17bf9dc-a19e-4961-9cd1-1302bf49eae5,,28/08/2023 19:35,28/08/2023 00:00,28-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,2
7ceeddb8-21f8-4de5-9920-18e721ce4352,Inbound,Order Related,Installation/demo,,f8c2a90d-43fb-4ee9-9b25-5ca024e62f93,,28/08/2023 20:42,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
76624f11-cd64-48ea-b880-a1c557528a91,Outcall,Returns,Reverse Pickup Enquiry,,8ee66219-ae47-4cfa-8b52-7a4d2024b53c,,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
c6b16070-51d3-4443-8e53-39d437364fd8,Inbound,Order Related,Delayed,I am done with customer care,64ba0618-cd82-49a4-85c0-cd41664a12d0,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
26b65313-a144-4fa2-ab33-b96c60c28fb8,Inbound,Returns,Reverse Pickup Enquiry,,bd351f64-7181-4e11-be8c-6fe298315bfd,,28/08/2023 18:06,28/08/2023 00:00,28-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
440b129a-2624-4d99-9ace-6a23604d9e13,Inbound,Returns,Reverse Pickup Enquiry,I want to return my product ,da0af1de-9b48-419a-9a22-e9d1b55f96ab,,26/08/2023 16:16,28/08/2023 00:00,28-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,1
f4413a02-1acd-4ccf-b0b8-d8a965973e50,Inbound,Returns,Reverse Pickup Enquiry,,08ca2e6e-9f77-462a-8e6c-02c10daa3e46,,28/08/2023 16:24,28/08/2023 00:00,28-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
d99e739b-bf14-4e61-b353-d59499e4f9c0,Outcall,Returns,Return request,,57cd8155-fb6c-4e6d-8fd1-2326518bd12d,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
3815a12d-b0a3-444a-9dd7-6aaf5bc8949c,Inbound,Returns,Reverse Pickup Enquiry,,51a764d7-9fbe-4231-b450-8878608ba161,,28/08/2023 17:18,28/08/2023 00:00,28-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,4
fb8730fa-24a9-422d-abde-7f5df70d1cd0,Inbound,Returns,Reverse Pickup Enquiry,,4cd770e0-8050-494d-bccd-39059cfbb510,,28/08/2023 18:49,28/08/2023 00:00,28-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
c584cfc4-a8f6-4c62-a177-14734441cd15,Inbound,Order Related,Installation/demo,,9a82fa2b-2bfb-4b40-ade5-db85ce825c51,,28/08/2023 13:29,28/08/2023 00:00,28-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
797b7e6c-3d7b-4194-b34e-bc0537ae154f,Outcall,Product Queries,Product Specific Information,,75dd3d06-72e6-42c0-b1d0-39b0648b9a4a,,28/08/2023 17:46,28/08/2023 00:00,28-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
131a6c10-4226-42a8-8022-e800e4fcb180,Outcall,Order Related,Order status enquiry,,2a66e9fd-e635-4ef6-806a-48b9f010b4e1,,27/08/2023 22:03,28/08/2023 00:00,28-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9ec47f6d-d361-4196-830d-d3007dd5f4e9,Inbound,Product Queries,Product Specific Information,,1a2548bd-e373-479c-acbb-e5a2f2da17b8,,28/08/2023 18:14,28/08/2023 00:00,28-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
c9d4f98a-ce32-4739-ad4a-70cfead0b19c,Outcall,Order Related,Order status enquiry,,ea301c1d-6b24-4449-aa95-958e15af4d1f,,28/08/2023 19:44,28/08/2023 00:00,28-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
92cac808-3572-4a0b-b7da-93032874c19c,Inbound,Order Related,Delayed,Shopzilla impose cancellation charges if we cancel the orders but the mental harrasment due to delay in service they just say sorry ,9b22bbb4-9a3e-4ba9-bd75-3b4f1f394488,05/08/2023 22:57,28/08/2023 08:44,28/08/2023 00:00,28-Aug-23,PALWAL,LifeStyle,775,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
144e44db-b3b5-4b59-a72f-70826074d28f,Inbound,Order Related,Delayed,,f5adb933-09db-4c39-916a-bcab5b5aa6bc,23/08/2023 14:11,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,BARBIL,Books & General merchandise,165,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,2
df842cf9-f65f-4988-926e-551133485cf8,Inbound,Returns,Reverse Pickup Enquiry,,d620ab46-af4f-4d11-aa4e-f9d65e4593c8,,28/08/2023 07:24,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
60f961cf-8fe9-41d2-b983-0eb4640c0c14,Outcall,Returns,Exchange / Replacement,,7a902b60-53a4-422c-aeac-0a9b2e02c0c9,,28/08/2023 10:24,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
b232fb87-47e7-4348-9d72-c5b808a2da69,Inbound,Returns,Reverse Pickup Enquiry,,c7b7bffd-8b81-43c3-8170-258d18c402e6,,28/08/2023 11:50,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
857e7cff-9a54-4564-aa1a-6617249e1821,Inbound,Order Related,Order status enquiry,Try to answer the question to staight forward. Other things is good ,70eb4016-f5d4-4fe5-a859-b6869d7d0930,,28/08/2023 22:24,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Morris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
fe6a22ac-8fe9-427e-972b-0c9044fdd883,Outcall,Returns,Wrong,,0d8db289-1b4b-42ce-bb3b-5d1cf8e65792,,28/08/2023 10:59,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
db54dd4e-23c2-4702-b6f8-ee355b85e100,Inbound,Order Related,Invoice request,,a9c67647-b126-4c27-9893-6d8f7949855d,,28/08/2023 13:18,28/08/2023 00:00,28-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
c261a6af-82bf-415b-8f61-2b97116cb4e2,Inbound,Feedback,UnProfessional Behaviour,,994b1616-0b67-4e91-b678-48ba0cd72446,,28/08/2023 16:01,28/08/2023 00:00,28-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
0421ec32-865f-4c1e-9878-7d37cfb956cb,Inbound,Returns,Return request,,44646936-a552-428a-8caf-a33f60d224e3,,28/08/2023 20:47,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
b970d953-8583-4781-9106-80f946c38a6e,Outcall,Returns,Reverse Pickup Enquiry,,8d00a871-86bd-47a0-b5ac-f340fbe31471,,28/08/2023 11:19,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
6604245c-9729-4f97-976a-e6f55905c0b0,Inbound,Returns,Damaged,Very good ,0a17e8e1-8acb-4b6c-ad92-26be0537f601,,28/08/2023 08:20,28/08/2023 00:00,28-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
be1b92e1-a283-4a6e-b1e8-9e30a3d1b64b,Outcall,Order Related,Order status enquiry,,e0cf74d6-5c8b-4ac6-95a4-267756105e1c,,28/08/2023 14:16,28/08/2023 00:00,28-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
b9652ece-af99-4d88-a4ac-b88c470a9adb,Inbound,Returns,Reverse Pickup Enquiry,,09dbbe38-3bfb-4a11-907b-68fb7d5079b9,,28/08/2023 10:19,28/08/2023 00:00,28-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
7d7eebfd-0147-4b6e-8afe-72a1a0b1c09f,Inbound,Returns,Return request,Very poor service,18b9965a-2d89-4d44-a66c-866fa068086c,,28/08/2023 10:47,28/08/2023 00:00,28-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
0ee8c002-560b-48db-9065-7c54fef32581,Inbound,Refund Related,Refund Related Issues,Please change your kashmir headquarter delivery head Because of these unprofessionals Shopzilla lose alot of customer. Because they dont how to work,4a4fd8e8-8c3b-4be6-a36b-92b848ef5e35,,28/08/2023 11:36,28/08/2023 00:00,28-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
b964935a-893b-4a6a-8c4b-30654a164934,Inbound,Feedback,UnProfessional Behaviour,,c5d345ec-10a5-474c-9d1a-f8b97959c44e,,28/08/2023 17:19,28/08/2023 00:00,28-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
0cd943b4-cc16-4422-8f93-d6f47896199f,Email,Returns,Return request,Why do I have to suffer by seller default. I am tired of the pathetic service by Shopzilla and the  . Please provide me refund and take your faulty product.,771fde1b-700d-4a34-b0c0-5e4b2ae1a8ed,15/07/2023 14:50,28/08/2023 08:37,28/08/2023 00:00,28-Aug-23,ROORKEE,Home,2199,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
2cd5c022-2d62-4465-a1e3-8bafcce082cc,Outcall,Cancellation,Not Needed,,61ad2543-7953-4b15-b62b-c038773abf62,,28/08/2023 16:59,28/08/2023 00:00,28-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
76bf5708-56a0-4e2c-89df-a022e55b92c5,Outcall,Product Queries,Product Specific Information,,54eb361f-22b5-48c2-9438-05fb816026a1,,28/08/2023 17:09,28/08/2023 00:00,28-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,1
51c85615-2b2d-4a26-8512-6a324776fac0,Outcall,Cancellation,Not Needed,Chor he Shopzilla,6c8bf1a5-4363-4d3c-9414-7ad22ad718f0,16/07/2023 10:57,28/08/2023 10:25,28/08/2023 00:00,28-Aug-23,NEW DELHI,LifeStyle,344,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
a4b841cb-8416-421d-89f5-9b7271901224,Outcall,Returns,Fraudulent User,,8c0abcf9-b676-4963-8e4b-e033374ab059,,27/08/2023 22:03,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
e532a1d4-8539-4799-90ef-f21f2468e9ca,Inbound,Order Related,Order status enquiry,,7afa5cd8-a93b-40f7-9678-a45266ccc42f,,28/08/2023 16:35,28/08/2023 00:00,28-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8b2b6cc5-fef5-482a-9e69-c020b63ffbfb,Inbound,Order Related,Installation/demo,Nothing to talk ,0a494f1c-ad6c-44f8-a585-a2ef6ac50844,,28/08/2023 20:33,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
3f4fd6eb-d672-4563-8809-a9f415f63ef2,Outcall,Order Related,Order status enquiry,,132c5f7c-10b6-43e0-97a4-a3855b8c39f7,,28/08/2023 21:15,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,3
131617d1-b4f1-4c46-b130-ff8e4eb1ce94,Inbound,Returns,Return request,,03851414-8ded-4099-b132-0839c8446e4e,,28/08/2023 22:13,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0a7b80cb-7e41-40a3-829a-ede107ed2416,Outcall,Order Related,Order status enquiry,,38473e0f-9df3-4f6c-84a4-f910e2b027a9,,28/08/2023 14:05,28/08/2023 00:00,28-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
21e1a19e-638e-4524-aeeb-f6518ac6a2b1,Outcall,Offers & Cashback,Affiliate Offers,,0508067b-b81b-4119-aee7-0923e1dc2a43,,28/08/2023 07:22,28/08/2023 00:00,28-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c121f1fe-33a2-4183-b550-3c6ca2a638ff,Inbound,Order Related,Installation/demo,,a15a9bd9-f428-41ca-8d6f-1afdb7207200,,28/08/2023 13:29,28/08/2023 00:00,28-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
da5deea0-3c03-4020-876a-d942ce043954,Inbound,Product Queries,Product Specific Information,,febffe1a-4b7a-41f2-990a-b28b2ff4f9e0,,28/08/2023 17:44,28/08/2023 00:00,28-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
b0f06883-e1cc-4007-96bb-b72c1ab1b1c2,Inbound,Order Related,Order status enquiry,,7c2d4503-8d42-44ff-b1b6-02e0182afa83,,28/08/2023 17:50,28/08/2023 00:00,28-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
466237a4-4364-46fb-aa8a-1165673910dc,Inbound,Product Queries,Product Specific Information,,b78bacf5-8a24-4bba-8951-8e013d875dd4,,28/08/2023 11:17,28/08/2023 00:00,28-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
0620cd61-404f-4b6a-a4cc-0e0144a1e18b,Inbound,Shopzilla Related,General Enquiry,,f90f3276-b3bc-4bbb-94b7-f9e1f7615e85,,28/08/2023 16:39,28/08/2023 00:00,28-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
56882017-f427-45ab-8f61-98d3cc1cbed6,Outcall,Returns,Fraudulent User,,b555151f-1c49-43ae-a069-331b3ead442d,,28/08/2023 21:29,28/08/2023 00:00,28-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
360ebe48-edc2-483b-9e25-be5e845cf429,Inbound,Refund Related,Refund Related Issues,,8527a1ab-3790-4307-8675-f591b0540167,,28/08/2023 11:06,28/08/2023 00:00,28-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
9710ca2e-7be4-4d9f-a631-9b8f3d704444,Inbound,Returns,Missing,,cb7848aa-3cfd-4e77-9d93-6148ab4c733d,,28/08/2023 12:32,28/08/2023 00:00,28-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
35a02735-0261-46b9-8b61-325ba063ffc9,Inbound,Returns,Return request,,f4494164-3225-40e0-a423-4d01bde0e580,,28/08/2023 19:05,28/08/2023 00:00,28-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
a53a6701-7026-409d-8a28-456a89ef1642,Email,Order Related,Delayed,I like the behaviour of customer suppotive the way he talk with me ,a8da682f-705d-4c7d-8db0-200f27b53945,20/08/2023 00:43,28/08/2023 11:35,28/08/2023 00:00,28-Aug-23,PATHANKOT,Electronics,1299,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
639341d8-039c-4ff2-bdf7-614c8950ef65,Inbound,Returns,Wrong,,4b352a1a-b234-43e6-b1fb-afc2720ab1d5,21/08/2023 22:22,28/08/2023 08:49,28/08/2023 00:00,28-Aug-23,BHUBANESWAR,Electronics,849,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
cabdeeac-d7b8-464d-aa8f-ca4160c875f3,Inbound,Shopzilla Related,General Enquiry,Excellent ,ee5c32d8-fd08-4c7a-bb38-9729d2e97f19,,28/08/2023 10:16,28/08/2023 00:00,28-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
ed732ca9-d4b4-4c95-ad1d-627fd6a5d3e2,Inbound,Returns,Return request,Nice behaviour ,39472b9f-0f3d-473d-aee3-177454699ad6,,28/08/2023 14:53,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
60cab9b0-4197-4349-ab36-4fe44954a3fb,Inbound,Returns,Reverse Pickup Enquiry,,14a64ca4-3934-4207-ab89-e65ffbe93f7b,,28/08/2023 15:21,28/08/2023 00:00,28-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,3
8b911877-d84e-4941-8d2e-a3092fa8a259,Email,Refund Related,Refund Enquiry,,e97402af-7829-48b6-bfea-99d2ccef012b,11/08/2023 17:57,28/08/2023 12:10,28/08/2023 00:00,28-Aug-23,ALIPORE,LifeStyle,264,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
0c8eb960-70d6-4520-9b35-d614bdf80e87,Outcall,Returns,Return request,,f5dc2cc8-35d9-42ed-a7e4-9438b1e30b08,,28/08/2023 11:16,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
88ad4c3d-4a87-42ca-9b49-f1630c7dddae,Inbound,Returns,Reverse Pickup Enquiry,,d5d275f9-368c-431c-933f-4838c70a7807,,27/08/2023 19:56,28/08/2023 00:00,28-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6260d0aa-5213-48ae-8179-bca579bbee58,Inbound,Returns,Reverse Pickup Enquiry,,57358fbc-c4d5-4a07-a13f-eb6c1a0bdeb7,,27/08/2023 22:12,27/08/2023 00:00,27-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
6ff4cc4c-39ef-4316-a580-357dd8df7b79,Inbound,Order Related,Order status enquiry,Customer care executive was sitting in washroom ,e4c3fae1-2181-4635-aade-645393bdc6e5,19/08/2023 17:23,28/08/2023 19:16,28/08/2023 00:00,28-Aug-23,CHENNAI,Mobile,18999,,John Barrett,Aiden Patel,John Smith,>90,Morning,1
50df277d-fb9a-4320-83d8-024e4013cca1,Inbound,Returns,Reverse Pickup Enquiry,Bad,7d850e73-e0c3-44cd-8464-79ccbf60060b,,28/08/2023 11:15,28/08/2023 00:00,28-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,1
212814a5-6ee3-4a98-8e5f-ad7f62e18fae,Inbound,Product Queries,Product Specific Information,,07407b3d-cb5b-4060-91cb-5fe5b7b4f61f,,28/08/2023 12:39,28/08/2023 00:00,28-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,1
76a387f0-7837-4cb2-b81b-d4b718c25183,Inbound,Order Related,Customer Requested Modifications,,18ccc42c-c058-4109-9127-f22c70d1cce1,,28/08/2023 17:21,28/08/2023 00:00,28-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
ff3d771a-0766-4f33-9d12-4f3c74f464c2,Outcall,Returns,Return request,,406f4810-ea57-4f2d-9c7e-f50967be0137,,28/08/2023 17:43,28/08/2023 00:00,28-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fa6a16de-e63a-47df-9685-cda1dc8aeada,Email,Returns,Fraudulent User,,e8dcd65f-0dbe-47d0-b49c-bce9bd1553ae,,28/08/2023 15:15,28/08/2023 00:00,28-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
3bd9ea31-4d39-423e-bf64-a33a4baa51bd,Inbound,Order Related,Delayed,,68bcb0be-279a-406f-902f-6603fdf3c1ab,,28/08/2023 14:31,28/08/2023 00:00,28-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
06bd58d1-f353-42ef-b4f6-717c420d717d,Inbound,Shopzilla Related,General Enquiry,,72d60419-d9d9-412d-8efe-066a03c13387,,28/08/2023 15:14,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
6328c82f-cf07-4d0f-b2e3-0585adc7469b,Inbound,Returns,Service Centres Related,Make sure that the  contact number which you have provided for HP printer is working condition ....From past 3 days I am try to contact but number gets disconnected automatically....  resolve the same,5ed01b76-8f1a-44ef-8aff-61888d41d3be,,28/08/2023 16:20,28/08/2023 00:00,28-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
50d1a4e2-0719-4fd4-bd22-0bc555a4d2a0,Outcall,Shopzilla Related,Shopzila Premium Related,,08721c45-abf2-4b17-b762-1b4fb7a7b21d,,28/08/2023 18:41,28/08/2023 00:00,28-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
376aa75a-e1e2-4154-a406-e20cc65cf907,Outcall,Returns,Reverse Pickup Enquiry,,e00ba6fb-c7f7-48e0-87fb-27b1b9e89907,,28/08/2023 20:59,28/08/2023 00:00,28-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
ac6f35f1-e294-403e-831f-2d96c2e152c0,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,fae44191-2aee-4482-b952-99fc715af541,,27/08/2023 22:46,28/08/2023 00:00,28-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
51ccf2af-5572-45b8-9b5a-6680c4588501,Outcall,Order Related,Order status enquiry,Very fast helping,ef409ee0-c4bf-4149-a931-2150aa19334a,,28/08/2023 09:11,28/08/2023 00:00,28-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d12d19a9-e62f-4705-b0d5-058703845136,Outcall,Order Related,Order status enquiry,Nice customer Supporting. ,40f882a5-2472-48f2-8ad5-38b1754efdc8,,28/08/2023 11:30,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c23b8606-e28a-4064-bb44-ce62ce96dbc3,Inbound,Order Related,Order status enquiry,,4aaea342-3459-4ea0-9d3d-c77fa8ed451c,,28/08/2023 15:11,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4e2ff95c-293d-435c-b84c-eb7f4df4fb4a,Outcall,Order Related,Order status enquiry,,b56ca1f5-cf25-4f44-a6c4-c5035a0b21aa,,28/08/2023 10:47,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
2903318c-f366-417d-9d46-58804f9b021a,Inbound,Product Queries,Product Specific Information,,e8147ed1-af40-4c41-aaf2-97c361f15043,,28/08/2023 11:25,28/08/2023 00:00,28-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ad9b0d8d-d226-4e7f-b8ff-a6d3939c1974,Inbound,Returns,Reverse Pickup Enquiry,,29792f83-0d1a-4551-98a0-a68629f56116,,28/08/2023 19:46,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4dbee863-61bf-409b-9616-9f847210eb53,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,a9366170-85f2-4cd4-8298-1ed0ea6e3364,,28/08/2023 10:25,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
b5cd3ad0-74c2-48e6-80ca-3f81823c61ac,Outcall,Returns,Reverse Pickup Enquiry,,4debf253-988c-43a1-9813-9c3c230ae4c9,,28/08/2023 13:30,28/08/2023 00:00,28-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
fd694e6e-b6ff-4c1b-8d68-4cdbd9c5c95c,Inbound,Returns,Reverse Pickup Enquiry,Coll,699a6deb-3a76-4643-8ae2-c17240aba742,,28/08/2023 23:20,28/08/2023 00:00,28-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
e3a259af-af30-4de4-9624-4e813ab0c584,Inbound,Returns,Wrong,,d368cd77-843d-49b4-b019-536f10b9dd67,10/08/2023 23:28,27/08/2023 19:53,28/08/2023 00:00,28-Aug-23,BERHAMPUR,LifeStyle,993,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
9db1ffdc-d86d-415b-b63e-8b2fb6aab391,Inbound,Order Related,Delayed,??,76366841-a04c-4fd4-9d21-7e7d729cfc0e,,28/08/2023 14:12,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
2775263f-5c3d-4f68-ba05-c341d278953b,Inbound,Order Related,Order status enquiry,,0e62c414-367e-41ae-91ab-78e32e31a5c6,,28/08/2023 10:13,28/08/2023 00:00,28-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
4e19e125-8799-4132-ad46-9228b3b07160,Outcall,Refund Related,Refund Enquiry,,1b9867fb-58c6-4f35-b6eb-518baee6e90d,,28/08/2023 19:32,28/08/2023 00:00,28-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
af4d9f90-07a3-4c14-ac06-c3e2be204c74,Inbound,Order Related,Order status enquiry,,5f4523fd-055f-41bf-9c9e-4a75339c2a41,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
8de1c66f-33b7-4c88-9953-02f1af241ee9,Inbound,Returns,Reverse Pickup Enquiry,,e84cce69-f3a0-4ffc-b905-b61ac4fc960e,,28/08/2023 16:18,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
d1bd5319-c807-4c03-bbd6-ad6a0ae144c4,Inbound,Shopzilla Related,General Enquiry,,e730cc54-863b-4b8b-a2c0-8cea6416a15f,,28/08/2023 08:49,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
f3f652ae-789d-42d5-9555-a6a8d7264719,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much ,346e0ef7-78f2-4ac4-afa3-a0a15ffb1ade,,28/08/2023 17:12,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a5dc00b4-7042-46b3-980e-0ac77331ebda,Inbound,Feedback,UnProfessional Behaviour,,0f5d22a8-781c-401d-90e0-da63e8596bc2,,28/08/2023 17:16,28/08/2023 00:00,28-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
95460afa-66c5-4f37-a861-7cc831e768f8,Inbound,Returns,Missing,Very good??????,16661a4a-af05-43ff-82b6-bb57a05beff6,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
0b3edacd-cd65-4090-b12a-00d55fb2598d,Inbound,Returns,Reverse Pickup Enquiry,,340f620d-d7e1-4b6c-89e2-3f4e8a82c879,,28/08/2023 09:31,28/08/2023 00:00,28-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,4
1b9d6f50-ca34-4312-bfa4-e4b75b2f9f5b,Outcall,Returns,Fraudulent User,Very good service ,beb5ff97-5c4c-4f33-99af-1977ce1eca41,,28/08/2023 08:42,28/08/2023 00:00,28-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
98ffc040-cee5-4a6f-9d4e-592ff7cf8ff3,Inbound,Order Related,Installation/demo,,bf043a45-20f0-4e0b-ad03-4ee3e5020dd1,,28/08/2023 11:51,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,4
9f089dfe-ee09-4f23-934c-3aa41fbc6fa3,Email,Returns,Reverse Pickup Enquiry,,30c33a0a-c081-44c6-a5c6-739c4dad8ac3,,28/08/2023 12:02,28/08/2023 00:00,28-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
2ba65edd-5964-4b29-a3bb-dc90ec237c4f,Inbound,Order Related,Delayed,Good ,ce09d560-6ae5-490d-9b54-6ddce8531a86,,28/08/2023 17:25,28/08/2023 00:00,28-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c96a6bcf-4fe4-44ef-90e2-ec583647635c,Inbound,Returns,Reverse Pickup Enquiry,,cdfab624-cf31-4d9c-b036-0c9385009341,,28/08/2023 11:42,28/08/2023 00:00,28-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
efb817db-76c5-4572-b4fa-2b980dca29de,Inbound,Returns,Product related Issues,,82699929-ee75-486e-8389-37fd3c12be9d,,28/08/2023 12:22,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
e0cdc906-2d4b-4e8d-8eb3-c225795c0e29,Inbound,Returns,Return request,,354b1ba0-0ce9-4c22-8d8b-02b2af7b8802,,28/08/2023 13:35,28/08/2023 00:00,28-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
ceb4991d-104d-464a-b772-8c62e17d91bc,Inbound,Product Queries,Product Specific Information,,f1ea3119-0c9f-4ab1-b50b-05ba8bce1feb,,28/08/2023 16:34,28/08/2023 00:00,28-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
a0f41c10-56b4-4709-9478-e27c171c63bc,Inbound,Order Related,Order status enquiry,,61bc02b8-8f84-4a95-a80b-f707210fdf78,,28/08/2023 20:49,28/08/2023 00:00,28-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,1
c0ea8980-570b-4b31-833b-4f959b3939a4,Inbound,Returns,Service Centres Related,,f5ca44f3-3991-4ed4-800b-0059c5924a85,,28/08/2023 06:48,28/08/2023 00:00,28-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
2a17e56f-39c8-4095-b5e4-b1d44b195641,Inbound,Returns,Reverse Pickup Enquiry,,ca402a3a-f27a-4c87-8e77-81808376e83f,,28/08/2023 10:12,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
73fd34d2-d2b0-4bc1-8233-df92303bcf6f,Inbound,Returns,Return request,,98a52bd2-923d-426e-99a5-1ea2a48be502,,28/08/2023 15:47,28/08/2023 00:00,28-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
69db03fa-270b-4321-93fa-28ea452020d3,Outcall,Returns,Return request,,4c1fe05a-b034-4c60-bb9f-526a00fd3e70,,28/08/2023 18:24,28/08/2023 00:00,28-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
862062c1-989e-4181-8916-12a3f2549862,Inbound,Payments related,Online Payment Issues,,fe36851b-e42b-4100-be53-1b720c18411f,,28/08/2023 18:41,28/08/2023 00:00,28-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,1
46b62c08-a375-4a22-9b95-62458d46bf04,Inbound,Cancellation,Not Needed,,ab9ccde5-ee53-4ca7-9d43-6e5ecbc9d258,,26/08/2023 18:22,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
9bec9871-39d8-46e3-937a-9147c6b8852e,Inbound,Returns,Wrong,,3c794437-bfd1-4157-b8f1-927791d1f433,,28/08/2023 08:26,28/08/2023 00:00,28-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f6590e67-c3db-4856-b841-d50a6c10dc9c,Inbound,Order Related,Delayed,,e1e7f421-e87e-4240-bb6e-409f02e90076,,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,1
0262a1f5-b776-4dae-bcf9-49a1d0f9eeca,Outcall,Returns,Return request,,cf3dcb3b-30f6-4802-bd2a-5438671beb98,,28/08/2023 13:13,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
61603fb0-1cd5-4eb3-872d-2a96e8ebccdf,Inbound,Returns,Reverse Pickup Enquiry,,42e9b939-ae7d-4cc3-a2f8-9e2b1bc3e290,,28/08/2023 19:49,28/08/2023 00:00,28-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
ead6b591-f184-4aa8-8187-dcdac8bcbb98,Inbound,Returns,Reverse Pickup Enquiry,Totally  ridiculous.,5929baaa-ff4d-48cf-a1cc-1a44f8124422,,28/08/2023 20:50,28/08/2023 00:00,28-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
57311a18-94c1-4187-9f8e-aebf5ba5deb9,Inbound,Order Related,Order status enquiry,,64499b7a-212b-44fc-85b4-26b2070603fd,,28/08/2023 10:57,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
d8e8bd3a-96fc-43d5-8e90-fc6d6196bba6,Inbound,Returns,Return request,,cd573467-7176-4fc9-8648-629525a7cc13,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
1da9ed56-f09d-4ae0-8f8d-094652a2f3bd,Email,Returns,Fraudulent User,,28cbc64d-7485-4933-b874-d963159461ee,,28/08/2023 09:47,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
da5eaa4e-02f7-4ebb-b3cc-c6c4d7fa8d54,Inbound,Order Related,Seller Cancelled Order,,f126f729-2e97-4a4a-aa77-e58d04b2249b,,28/08/2023 11:11,28/08/2023 00:00,28-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
715f01f8-a29e-419e-b8ec-c011dc350eda,Inbound,Returns,Reverse Pickup Enquiry,,e866ce86-c284-4b8e-94a3-99d38ced91f5,,28/08/2023 13:58,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
12d9ab37-8cfb-4a6a-bb6f-c32031c8efb7,Inbound,Order Related,Installation/demo,,df27804b-8e89-4979-a072-2ec88bae851f,,28/08/2023 23:13,28/08/2023 00:00,28-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
26ce9392-f56e-4825-8680-b47c8ecb2025,Outcall,Returns,Exchange / Replacement,,b153fc10-0167-4fe6-9cc8-ec41be328073,,28/08/2023 18:22,28/08/2023 00:00,28-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,3
eaaa30e8-035d-48da-8371-b190430fdb2d,Inbound,Returns,Wrong,,d6a317b8-78ac-44d8-8041-d1230c28f533,,28/08/2023 14:19,28/08/2023 00:00,28-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,4
15eb8ada-c07d-499b-b740-49266a1949f0,Inbound,Returns,Reverse Pickup Enquiry,,9bbd8525-6628-454a-b6c8-dfa54f822b4e,,28/08/2023 11:45,28/08/2023 00:00,28-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
cd63221b-da26-49c2-b643-8c84f6986029,Outcall,Returns,Return request,,b41c6adc-b470-4438-b749-82c4ce8e7cdb,,28/08/2023 12:27,28/08/2023 00:00,28-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
6a5205e9-2660-4e6f-b2d1-b6a9b0cd9257,Outcall,Order Related,Order status enquiry,,400332dd-2310-4948-9975-bd279a7d33d6,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
5ed3f740-2f37-4332-9421-066c02c9078c,Outcall,Order Related,Priority delivery,Very nice ,ab69746d-e5fc-4b86-a06e-049fea0f4edc,25/08/2023 15:04,25/08/2023 15:19,25/08/2023 00:00,25-Aug-23,ALLAHABAD,Home,599,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
5ee57525-0d77-4faf-a287-6f6d9d1be29c,Outcall,Order Related,Customer Requested Modifications,,24d67478-b71a-4ce6-8f0c-0f43d5f1d162,,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
6eccc9b2-d976-47e6-94bf-d1cbbc662c8e,Inbound,Returns,Reverse Pickup Enquiry,,8f647472-3d98-4ba2-8071-b749059048ce,,28/08/2023 10:53,28/08/2023 00:00,28-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
daa39f64-7bc4-4145-85e7-d5abc6349b88,Outcall,Cancellation,Not Needed,Expected Delivery should be promised and abided by.,2d6f7779-b196-43c3-b376-e277100b490b,,28/08/2023 13:06,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
281aa7ab-745f-4d7a-8ba2-ddbad5ff57a7,Outcall,Order Related,Order status enquiry,Veri good ,a4bb78de-2083-46e8-8806-95d5e4b1fcd7,,28/08/2023 18:29,28/08/2023 00:00,28-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
0768d1b4-6883-4a68-9f33-723441560cd4,Outcall,Returns,Return request,,d0ddeb46-15ff-428f-8fd3-12d42e4037ec,,28/08/2023 11:44,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
6b385928-17f1-4c77-9b2f-960071a6cd80,Inbound,Product Queries,Product Specific Information,Thanks ,c7e7e9be-03c9-408c-9b40-c63bb7382dbc,,28/08/2023 16:49,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
7d04d2c6-7eaa-4cfb-9426-7f166512677b,Inbound,Order Related,Installation/demo,,54ba9c71-4a61-4bae-83fe-f68912dec746,,28/08/2023 21:02,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
e9b132d2-3a75-4e47-bc34-0f5bde6b9879,Inbound,Returns,Reverse Pickup Enquiry,,536a4493-d6cd-45f8-8993-47a14917091f,,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,4
f086ac55-3580-4a4c-9855-3cce49c0036c,Inbound,Order Related,Installation/demo,,f6314fdf-b742-4750-bb87-28270d48aa17,,28/08/2023 19:39,28/08/2023 00:00,28-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
7cd7b0c0-1f13-4304-9f71-b0e782208a80,Inbound,Returns,Wrong,,d22817d1-3142-4747-bf51-95c7d89a757d,,28/08/2023 17:14,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
e6442d15-db9d-4b96-ad18-4e657fea36a6,Inbound,Order Related,Priority delivery,Great knowledge share ,b13c6c4d-c39a-4952-b56b-52e5e3581ee3,,28/08/2023 18:58,28/08/2023 00:00,28-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
5601a552-2931-497a-875b-250974ffe750,Outcall,Order Related,Order status enquiry,Nice behaviour and talk good ????,9c7e3229-0fc0-4a0d-9a79-13935964dfd9,,28/08/2023 08:46,28/08/2023 00:00,28-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
28c63c66-9716-41e7-9d45-8a1052d07cef,Inbound,Returns,Reverse Pickup Enquiry,,5556d7da-d00d-465a-ab21-370a2d3f1a69,,26/08/2023 22:10,28/08/2023 00:00,28-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a81034d0-13dc-48d5-b0cb-754a6ed820f3,Outcall,Order Related,Priority delivery,????? ?????? ??,e0189e8f-754e-4e64-a4de-952edce6f0c8,,28/08/2023 12:17,28/08/2023 00:00,28-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
f7cf4d17-a0d9-4cf8-a075-87c851fa6e6d,Inbound,Shopzilla Related,General Enquiry,,47401584-7dfb-4ecd-857e-39d75c3a30a2,,28/08/2023 19:08,28/08/2023 00:00,28-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b2f11fb2-a5e7-4a3a-86f0-35b6ec3701ce,Outcall,Order Related,Delayed,,ae1d644e-496c-4d12-a6de-a61d0ec84e32,,28/08/2023 11:05,28/08/2023 00:00,28-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
4f8ae996-4cfe-4f56-9888-fe5397f46268,Inbound,Shopzilla Related,General Enquiry,,322fcb01-7d0b-49a1-9651-27772de67606,,28/08/2023 02:59,28/08/2023 00:00,28-Aug-23,,,,,Colleen Hall,Landon Tanaka,John Smith,>90,Split,5
5a06917e-5728-42ef-b0bd-ddb532434760,Inbound,Returns,Reverse Pickup Enquiry,Good ,d893b6a6-8f40-4f28-98c1-e10c31b56af3,,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
e2aafc17-cf97-42fa-998c-fadc9dab42dd,Inbound,Payments related,Online Payment Issues,,5cf9cd68-fdd2-4a09-a679-09ef15978ef7,,28/08/2023 23:08,28/08/2023 00:00,28-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
16991e3f-53dd-4ac7-8f4b-cf8e3abe0baf,Inbound,Returns,Reverse Pickup Enquiry,Good girl,36ae69ce-a113-46a5-b94d-ba56be387135,,27/08/2023 13:55,28/08/2023 00:00,28-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
537a213a-dcdb-4c69-8225-619a427831a5,Outcall,Product Queries,Product Specific Information,,7e6cefa6-ea79-4bbf-b265-340874b4a372,,28/08/2023 11:51,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
be1b5cb4-6718-4774-b63e-3bec337be5a0,Inbound,Returns,Reverse Pickup Enquiry,,fa6dc793-97ca-44ea-807b-22261c82eb65,,28/08/2023 14:36,28/08/2023 00:00,28-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
02192c96-3b9b-4a30-8a35-0f0bdf2aff6a,Inbound,Order Related,Delayed,,7e2f4f0a-f78c-4816-8f35-754d1be303a6,,28/08/2023 20:20,28/08/2023 00:00,28-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,1
0e8ce301-d542-4629-9e18-59944043ab35,Inbound,Order Related,Delayed,,639fda1b-ac5f-4321-a90a-243aa2332694,,28/08/2023 07:53,28/08/2023 00:00,28-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
fb163dbd-6ce8-450e-a559-b6719bc8714a,Inbound,Returns,Reverse Pickup Enquiry,,7b740476-40b1-4cf2-a098-c74ddb41adb0,,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
4b8ed89e-6bc2-406a-8535-d5c15cbde5e3,Inbound,Returns,Reverse Pickup Enquiry,,8ab7896d-922b-42ab-a0e8-9e3c859b8dd0,,28/08/2023 11:20,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,2
7d4fcb8e-ed25-4a11-9136-19fded7348a3,Inbound,Returns,Reverse Pickup Enquiry,Service is very good,47b99e4e-61de-4585-9eec-56a9206ac640,19/08/2023 19:16,25/08/2023 12:09,28/08/2023 00:00,28-Aug-23,RANCHI,LifeStyle,199,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9b496f07-9c64-4ac1-b590-d620e9856700,Outcall,Cancellation,Not Needed,,b91c2288-49f5-44b7-8309-5d555904bf8f,,28/08/2023 16:17,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
10929dcb-c09f-49af-b9b2-f0a89beab6bb,Inbound,Cancellation,Not Needed,,4e0eac83-9eef-4f5e-a23c-1e697f1d2b9c,,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
76bc4fd4-75bd-495a-aba0-2a82d327358e,Inbound,Order Related,Order status enquiry,Customer support ka option app me kahi show nhi krta hai bahut   dhundne pr  . Isme sudhar ki jarurat hai ,bc50ffc8-905e-43c2-b0bb-63367033b49f,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2e640aa9-930c-492e-b2cd-6c3ec0ebaa3f,Inbound,Order Related,Delayed,,12b2282b-c390-49c0-820c-a66871ec8baa,,28/08/2023 16:59,28/08/2023 00:00,28-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
af871a9b-6b11-4b2b-988a-b761d1f8b3ae,Inbound,Order Related,Delayed,,9745231c-90a3-41d2-add7-bd6e6b3179ce,,28/08/2023 16:47,28/08/2023 00:00,28-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f991b3b4-d98c-481b-857a-4843d1167625,Inbound,Returns,Fraudulent User,She was very helpful,1b2ae22b-3e36-4430-963a-4b9a4f93b668,,28/08/2023 17:08,28/08/2023 00:00,28-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
edb0f505-32ea-44da-9268-972723a40c70,Inbound,Returns,Service Centres Related,,cd751d9d-516f-465c-ac5f-01165314d9cc,,28/08/2023 17:24,28/08/2023 00:00,28-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
1ce0687b-7008-4d1f-b12f-0763df90c59f,Inbound,Feedback,UnProfessional Behaviour,,d2cfcba0-dcc7-49e2-94f3-c9ee1f52809e,,28/08/2023 22:19,28/08/2023 00:00,28-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
69a2cf40-feab-409f-a0a1-d4bfee72e3a8,Outcall,Shopzilla Related,Signup Issues,,6124a1de-2655-4422-a221-88a0d2ae5b9f,,28/08/2023 01:20,28/08/2023 00:00,28-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,5
24e11330-5ad3-4e1c-9e96-5ec0ad650346,Inbound,Returns,Return request,,523ca81f-c81d-4952-9c06-9f0dc41a3221,,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
09b08507-1f28-4c06-b94a-ec8f25f746ea,Inbound,Returns,Return request,,21ab0c5d-9cfd-474c-bac5-deae3e72d275,,28/08/2023 20:06,28/08/2023 00:00,28-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
475c007c-bed5-464b-8eb2-9891990da205,Outcall,Returns,Reverse Pickup Enquiry,,5e7e5b54-5281-4de5-86f0-d46d95c79d7e,,28/08/2023 20:25,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
eefdae3f-0f09-44ba-9441-b61754075685,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,32d2c92d-3335-4b59-b9de-136260d597c4,,28/08/2023 20:07,28/08/2023 00:00,28-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
b78cf070-25f9-4439-96ef-216dde75f851,Inbound,Returns,Reverse Pickup Enquiry,,7a89a09f-d330-4e06-b150-5f52c54deeca,,28/08/2023 07:29,28/08/2023 00:00,28-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
5995e9c3-2617-492f-875d-f7985f396343,Inbound,Returns,Reverse Pickup Enquiry,,bcf644d7-90e3-43ac-8666-7499b399b7dc,,28/08/2023 10:32,28/08/2023 00:00,28-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,1
19dab90c-0a9c-4a1a-93ae-5e34268312d4,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is very help full apps.,425f7c8c-a2cf-4c3f-ac8c-5929cff3336c,,28/08/2023 11:33,28/08/2023 00:00,28-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
b7c6e1c1-ed0a-4d41-84e1-f4a7a9198056,Inbound,Order Related,Order status enquiry,,3fbc21ce-4ef4-47c5-9b9c-fb8f9d378549,,28/08/2023 18:48,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
d8eff3ff-0204-4382-9bca-76558f595e4c,Inbound,Product Queries,Product Specific Information,,e9d95439-3ebb-4c1d-a766-6965131ae8b7,,28/08/2023 19:08,28/08/2023 00:00,28-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
41b6962e-8a84-454a-a355-83785194ddb7,Inbound,Order Related,Delayed,Speaking with customer very nice,506a2143-4b7d-47bf-94bb-aed8f58c9de9,,28/08/2023 23:33,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8a415105-b1d4-48e1-b298-aca7d0f2a9cf,Inbound,Product Queries,Product Specific Information,,d146c526-54fe-44fa-a235-41437f29270d,,27/08/2023 19:53,27/08/2023 00:00,27-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
f7997090-ed2e-4193-aacd-b7e70f90cda5,Inbound,Product Queries,Product Specific Information,Executive which I talked recently   is very polite and nice. But Shopzilla service is very worst. Worst customer centric organization. Worst company and worst policy eed to be changed. ,31a4dfb2-9a39-4cdd-8e14-bc39794fa915,,28/08/2023 12:37,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
73f19f29-ae05-4b9d-b315-fd0c861b83f4,Inbound,Returns,Reverse Pickup Enquiry,Every thing is best and not any complete I have ,e7469efb-0065-459e-b4e8-2734b0f9c3cc,,28/08/2023 15:32,28/08/2023 00:00,28-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ee3b842b-3015-4112-88f5-6f592a078c88,Outcall,Returns,Return request,,323e6999-d980-4c54-b077-bd100af1eadf,,28/08/2023 17:17,28/08/2023 00:00,28-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
f94d74c7-42bf-4122-9e13-8e818d5f8ede,Inbound,Returns,Reverse Pickup Enquiry,,5b40c291-80cd-41f0-99a6-c9aa3c71ba29,,28/08/2023 18:02,28/08/2023 00:00,28-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
2ce99c43-e84c-43ab-abf7-c772ecac59b6,Inbound,Shopzilla Related,General Enquiry,,cba9b8c6-0fb5-44bf-b0b1-06db3d6ddb29,,28/08/2023 21:43,28/08/2023 00:00,28-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,4
62c3e876-e450-404d-be80-366f34bd8107,Inbound,Returns,Reverse Pickup Enquiry,,7dc25ed0-58aa-4106-842b-f1bec5afe878,01/08/2023 17:11,28/08/2023 11:38,28/08/2023 00:00,28-Aug-23,HYDERABAD,Books & General merchandise,478,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
4cb5cff7-c31f-4e6a-8ad5-8501e9f3aac6,Inbound,Returns,Reverse Pickup Enquiry,Not setisfy with the service I request 100 times to resolve my issue but they just give me dates only this is my last shopping from Shopzilla I really disipointed with the cheap service ????,b9318e4d-0989-4233-b05a-296122e4e2f2,,28/08/2023 20:56,28/08/2023 00:00,28-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,1
958f959c-3a26-4911-8c63-ace03d3fc6f5,Outcall,Order Related,Order status enquiry,,6ff3051e-56a7-4e19-aa41-7d9054f33cf1,,28/08/2023 12:56,28/08/2023 00:00,28-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
73e076e0-2aab-4a83-92d5-a5c68478139e,Email,Returns,Reverse Pickup Enquiry,,df54d68e-51ed-4638-a7d9-055c52877ad1,,28/08/2023 10:03,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7a852c43-2d0a-41f1-b95e-a59818a19659,Inbound,Returns,Fraudulent User,,65d357cc-8cd7-445a-9644-70e68fda70a7,,26/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
2bc9cbfa-625f-44ec-90e4-90a540d34faf,Inbound,Returns,Fraudulent User,Ok,88b62a4b-09f1-464a-ac17-be036f337521,,28/08/2023 21:50,28/08/2023 00:00,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c10fbb8a-5232-41fe-b141-10456fb473e5,Outcall,Payments related,e-Gift Voucher,Good ,c30582b7-27b8-4177-aa46-a1a72ceec861,,27/08/2023 22:32,28/08/2023 00:00,28-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
766e5293-bfeb-46f4-bd79-4a5de4f8ecff,Inbound,Returns,Reverse Pickup Enquiry,Nice ,9c5f3a1e-f969-4ddf-8505-481900f079a4,,28/08/2023 07:04,28/08/2023 00:00,28-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
52277d1f-4d65-4c25-a3ac-8590989729b1,Inbound,Order Related,Order status enquiry,,cdeca880-64c2-4dfa-ae16-4fde47b0798b,,28/08/2023 10:49,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
c8845719-b310-4176-bf28-ad6ea2952572,Inbound,Feedback,UnProfessional Behaviour,,89a2cb16-048b-42e7-9d60-f4dc498cd6f2,,28/08/2023 14:05,28/08/2023 00:00,28-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
933ae0e5-776f-4535-bc40-bec00bd76e45,Inbound,Refund Related,COD Refund Details,Customer care interaction time is consumed more.,519b33fd-f8aa-4821-880d-67c6c78d267e,,28/08/2023 16:09,28/08/2023 00:00,28-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
1a0e8c9a-2d00-4606-93f7-70b60953fec3,Inbound,Returns,Reverse Pickup Enquiry,Good,558ca326-3927-46b1-97b5-274918dae5bd,,28/08/2023 10:57,28/08/2023 00:00,28-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
d2a3b4bd-e723-4474-acec-3c76529f7d93,Inbound,Order Related,Seller Cancelled Order,I'm happy ??,7a437da0-3629-4e1e-9ef4-c5163540f2cc,,28/08/2023 12:12,28/08/2023 00:00,28-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
f4a352a7-f1bd-45c1-b9fb-55906f07dd70,Inbound,Payments related,Payment related Queries,Impressive ,1660fea1-a0dd-42b6-98de-f8094dbe0093,,28/08/2023 13:52,28/08/2023 00:00,28-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
74bff61a-9872-411a-8c9c-e6d11ab02ce5,Inbound,Refund Related,Refund Enquiry,,50372c3d-5121-46d9-8bdf-cb5bc9b31f1d,,28/08/2023 15:47,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
76c7a3b6-cbbc-4e10-a12a-08b7a00e352e,Inbound,Returns,Return request,,67920ee3-3568-4b2c-9e5c-99dc56491ef4,,28/08/2023 21:05,28/08/2023 00:00,28-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
547a8b7f-b40e-459d-a1f8-75e332021f04,Inbound,Order Related,Order status enquiry,,e9ef6a2e-9345-4c1d-b764-68719c5c3bfc,,28/08/2023 16:35,28/08/2023 00:00,28-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
4fc874b0-7f90-4f74-a5ae-1e0b833d0ad3,Outcall,Payments related,Online Payment Issues,,a3b068de-188e-46a2-bae1-13f088b0bba9,,28/08/2023 23:25,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
be032246-9201-4ac8-8d9f-3fb34b98f3e5,Inbound,Returns,Missing,,cbc0dbfa-736e-4f00-99a4-67f8e525ff66,20/08/2023 15:09,28/08/2023 11:36,28/08/2023 00:00,28-Aug-23,PATNA,Books & General merchandise,310,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
f1771861-5fc1-4b9e-ad6a-c6e00e3a6873,Inbound,Returns,Wrong,,dc831462-9daf-4405-9c75-47df05eddbc0,,26/08/2023 17:44,28/08/2023 00:00,28-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,3
7da0cdb4-6f79-4cba-8b1e-0794925e2ffe,Outcall,Returns,Return request,,3292a088-106c-4314-8403-4e419daae09c,,28/08/2023 21:59,28/08/2023 00:00,28-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
ead56cee-06b6-43e3-a375-fedef527730d,Inbound,Order Related,Order status enquiry,,040f3879-2d20-4657-95e9-f1d68bde85d9,,28/08/2023 22:24,28/08/2023 00:00,28-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
5a11b650-6044-47fc-aa23-bbd8858e692c,Inbound,Shopzilla Related,General Enquiry,,4a40c54c-5f60-4a14-b87e-4c87421ae7a0,,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
928fa394-3574-4d72-9693-f66272204d32,Inbound,Shopzilla Related,General Enquiry,Good service ,4028e5fc-8433-46c0-8349-5870ff7c558a,,28/08/2023 11:22,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
6e352ff6-a10b-490d-b734-32c78059d8c2,Inbound,Product Queries,Product Specific Information,All ok,29ca1037-e335-44e5-b0e4-958668aa6560,,28/08/2023 17:50,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1d731eb3-9759-4b65-8ca6-86ae981cee7e,Inbound,Order Related,Installation/demo,,043f29a4-3bcb-4ecd-9d05-b639bd6d39e9,,28/08/2023 14:06,28/08/2023 00:00,28-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
bbbd21ae-0986-4a2e-8236-528a438bb4d1,Inbound,Returns,Return request,,26d6c8a8-0475-434f-a339-4f7c49abcf34,,28/08/2023 14:54,28/08/2023 00:00,28-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
dc877e52-d570-4ed6-894a-12554d6076d2,Inbound,Order Related,Order status enquiry,"Product is already arrived in our nearest hub, but  ""out of delivery "" Option not enable. So, she is forwarded for  "" faster delivery  "".",4e5757b4-33c7-40d5-a8a5-a882f2847aa8,24/08/2023 00:21,28/08/2023 07:57,28/08/2023 00:00,28-Aug-23,KANDHAMAL,Home Appliences,4395,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a7661fed-2543-40d7-927b-a6823dd22504,Inbound,Cancellation,Not Needed,,0b1b1998-404b-4f56-8a52-e05a74960512,,28/08/2023 13:30,28/08/2023 00:00,28-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8e87bb8c-96d4-49b8-98e4-157706a69206,Inbound,Order Related,Order status enquiry,,7df23fff-1fdf-4d66-8468-c029fdc84a0f,,28/08/2023 18:09,28/08/2023 00:00,28-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f110f9e7-d749-4fc1-a0d2-89fe1a7a87da,Inbound,Shopzilla Related,General Enquiry,,5517be02-b5cc-4508-961b-95d355e6e472,,28/08/2023 17:28,28/08/2023 00:00,28-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
f294be55-f119-4e7c-81a9-7a78e09da32e,Inbound,Order Related,Order status enquiry,,05f68bd8-9250-4e78-ab17-cacb2efbce94,,28/08/2023 18:09,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
18b4f0cc-e688-44a0-a18d-57715972b309,Inbound,Returns,Fraudulent User,Good ??,e31be18c-3676-4db0-bf9d-c658fc61ee51,,28/08/2023 18:35,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
5282034b-21a6-4f47-853b-29d7b1a2c714,Inbound,Order Related,Order status enquiry,,ca8bf99e-f8ec-4115-9b5f-93ae987cf883,,28/08/2023 15:58,28/08/2023 00:00,28-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
4818b954-143f-4487-b8c1-dad996af2014,Inbound,Order Related,Order status enquiry,She is nice girl nd understood my prblm and I m satisfied with her.. her name is ranjeta I think ,54a79731-400a-43b9-a833-0e6953ee31cc,,28/08/2023 16:57,28/08/2023 00:00,28-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
c7f57b7d-f4d9-4c47-817e-85242f41e4c0,Inbound,Returns,Reverse Pickup Enquiry,I am deleting my flup  account,685d3154-83cd-4cbb-b6ef-ff73094082ec,,28/08/2023 17:36,28/08/2023 00:00,28-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
1651de01-c9be-4fd5-adc0-41b6f7fdd41d,Outcall,Returns,Reverse Pickup Enquiry,Good ,d9718921-1f1e-44ba-8f1d-352a5f1d3781,,28/08/2023 13:11,28/08/2023 00:00,28-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,3
f18cdbe2-7f2c-4ffa-bbdf-dc0ceef4968c,Inbound,Returns,Fraudulent User,,61bd758d-3b36-4a7a-948c-ad93cdca4bc6,,28/08/2023 17:36,28/08/2023 00:00,28-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
bfb0280c-4f2e-4a60-b5de-e0abf74fc4bf,Inbound,Order Related,Seller Cancelled Order,,c3f876ee-08ba-48a1-abd1-9725f7a0411b,,28/08/2023 08:55,28/08/2023 00:00,28-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
29ce2560-a8a6-4df3-b164-9698d7ddf462,Inbound,Order Related,Priority delivery,,45008ff1-7763-43b3-8acb-55780f1b830c,,28/08/2023 10:30,28/08/2023 00:00,28-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
b26036dc-97db-420f-a358-f55c187ee9c6,Outcall,Returns,Fraudulent User,,78c45d3f-5746-4ca7-b382-db3dd97a6d4d,,28/08/2023 14:24,28/08/2023 00:00,28-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
5a750248-06d9-47d2-8af5-4576724650a8,Inbound,Returns,Reverse Pickup Enquiry,,8fe6ef69-0dba-43f7-a0e3-d853e8039326,,28/08/2023 15:22,28/08/2023 00:00,28-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
5d0f2155-f9d0-4be1-bc7e-590a2768c93a,Inbound,Returns,Reverse Pickup Enquiry,,cf25a3a5-3238-4c8f-a7bd-7547afd72be1,,28/08/2023 09:45,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
990204fb-ce34-4e43-883b-5f6f0fb6a481,Inbound,Returns,Reverse Pickup Enquiry,,48bca5b2-d27d-4c9b-87d0-5dfea155cabf,,28/08/2023 10:36,28/08/2023 00:00,28-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,1
dcb6ea1d-23cb-4911-a7c7-ac35b0c14242,Inbound,Refund Related,Refund Enquiry,,e422956d-69b8-467b-b492-1c6c8a839677,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
78b6eb82-5932-4efd-977a-0bf1d50018df,Inbound,Cancellation,Return cancellation,,18b777bc-8bdd-42fe-9712-409129d0b55c,,28/08/2023 01:13,28/08/2023 00:00,28-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
db77359f-6cbf-4263-b697-61b774adadd5,Inbound,Order Related,Installation/demo,Super service ,fc46dbfa-6a39-4525-9903-c81990e1f03c,,28/08/2023 12:09,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
3687bc8d-dd4c-4c5f-8564-87709fc0ae06,Inbound,Returns,Reverse Pickup Enquiry,,4ede7044-0010-4c00-ab47-d930f0c1fcd9,,28/08/2023 17:58,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,1
0d9b4d58-8843-4f12-9572-adb8f198cd6e,Inbound,Product Queries,Product Specific Information,,765e431c-e731-4445-9476-f7f8fd2e0e78,,28/08/2023 23:15,28/08/2023 00:00,28-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
18235adb-74d2-451b-a441-14d332f2571d,Inbound,Order Related,Delayed,Good ,dc45b165-4fe9-4390-a00d-0eccaca59857,21/08/2023 11:41,28/08/2023 16:14,28/08/2023 00:00,28-Aug-23,JAUNPUR,Home Appliences,1399,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
8a09c704-ab06-4c8b-8cf6-5940e6fd9ed4,Outcall,Order Related,Invoice request,,94f4d9f8-8676-42b1-b1be-dd886e970ab4,,28/08/2023 13:55,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
37c1bc7a-691b-4b6f-b777-c48dd389660b,Email,Refund Related,Refund Related Issues,?? good,10784ebe-c12e-46a8-b290-0b74f50c6f59,12/08/2023 16:42,28/08/2023 08:40,28/08/2023 00:00,28-Aug-23,THANE,LifeStyle,407,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
eaa4e5f0-8f72-48c4-9916-c5efdd225afe,Inbound,Offers & Cashback,Affiliate Offers,,ec157533-c4bf-4925-a9b7-998d461cbbfc,,26/08/2023 07:14,28/08/2023 00:00,28-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
252037bb-ef1d-4663-92d1-e26ff996f2bc,Outcall,Order Related,Order status enquiry,Ok,c853d16d-3ee1-4056-a3bd-ec1f8d81ad6c,,28/08/2023 13:09,28/08/2023 00:00,28-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
d95d174c-ac21-4aa0-9c8b-a7d6d094c891,Inbound,Order Related,Order status enquiry,,befc491e-61e1-4dda-adf1-ed1347dd54e2,,28/08/2023 09:34,28/08/2023 00:00,28-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
c843703a-e012-4772-ba57-df51fe93405e,Email,Returns,Reverse Pickup Enquiry,,77459535-be3a-4151-84eb-d2b6681d6a54,,27/08/2023 21:33,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,4
bd822c08-4edb-4829-8bdb-b9d5b7eaa3dd,Inbound,Returns,Wrong,,4c80d20f-4e19-4b89-82ae-dd38c3a0c429,18/08/2023 11:17,28/08/2023 13:02,28/08/2023 00:00,28-Aug-23,BILASPUR,Electronics,999,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,4
34aeb3ba-25ee-4208-9bbc-7f4df3fb350e,Inbound,Returns,Reverse Pickup Enquiry,,f8348d79-f2cc-4ff4-a065-acb787b545c7,16/08/2023 14:15,28/08/2023 08:57,28/08/2023 00:00,28-Aug-23,HYDERABAD,LifeStyle,1006,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,3
73fe485d-ad46-4e44-ab7f-3508ed6cf9af,Inbound,Returns,Fraudulent User,Very nice,9b9459ed-d82d-4ed4-955d-069b64cee3b6,,28/08/2023 08:48,28/08/2023 00:00,28-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
3f2e7ed4-969e-4300-baa2-8e5bc7e0e519,Outcall,Order Related,Invoice request,,557af89a-e4ae-4f1d-9506-b1f91a7165c9,,28/08/2023 10:42,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
49547af9-5fde-4d3c-9e4d-f668015bfea5,Inbound,Returns,Reverse Pickup Enquiry,Yes ,fbacf15e-4220-4b55-b796-4300f1601997,,28/08/2023 11:44,28/08/2023 00:00,28-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
db780a98-4102-4688-b392-e54313c907f0,Inbound,Returns,Return request,Thank mam ,9e6d3162-7674-46b3-a330-327738429c93,,28/08/2023 21:16,28/08/2023 00:00,28-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
d01e90d4-2217-49d5-8df6-e1ef46f42338,Inbound,Returns,Reverse Pickup Enquiry,,850bf0f4-2b9b-4c2f-9839-d5527780413c,,28/08/2023 18:55,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
1f039dc7-4e50-4265-a467-d198a2499a67,Inbound,Order Related,Delayed,,c60e0441-b5b5-4ddd-829e-2f2f7eb6f7d6,22/08/2023 18:59,28/08/2023 12:23,28/08/2023 00:00,28-Aug-23,VARANASI,Books & General merchandise,164,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5835802e-9f3a-4957-9885-970c8cf3ab8a,Inbound,Cancellation,Not Needed,WHAT IAM SEEING AND CHECKING IN ORDER THATS ONLY CUSTOMER SUPPORT ALSO TELLS NOTHING ELSE AND ALSO GIVE THE EXACT SOLUTION OF MY QUESTION ABOUT MY ORDER ,3998899b-5609-480c-a9a9-8c6d0b610491,,28/08/2023 07:32,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jordan Miller,Sophia Sato,John Smith,0-30,Morning,2
dc076846-10f1-474b-aa1b-3e04ebea3679,Inbound,Returns,Reverse Pickup Enquiry,Perfect ,90c6df78-80d0-4d90-a6fd-4501aa18d9bd,,28/08/2023 07:27,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
392d098c-a419-4b75-95cd-9cfac7b7ed12,Inbound,Refund Related,Refund Enquiry,Should have adequate number of regional language speaking executives.,caffb8c6-c367-4a53-8b66-e596cc9c184e,,28/08/2023 20:25,28/08/2023 00:00,28-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
99f302ca-c8b1-483c-bb01-bce6bdf96fe8,Inbound,Refund Related,Refund Enquiry,Very good,c6ad1cb0-f190-407a-a03c-ca46d696db84,,28/08/2023 11:14,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
937af3e1-1ba4-4a50-8910-8dfb03c72d4d,Inbound,Returns,Missing,,bb490ca4-230a-4671-82c2-be34e8d69d75,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
d4d394cc-e227-4cbd-92c8-1c9ffa582eb9,Outcall,Order Related,Installation/demo,You don't fulfill our demand ,651b914a-4bb0-4ca3-b3de-d1a7ac755712,05/08/2023 21:46,28/08/2023 10:35,28/08/2023 00:00,28-Aug-23,JAGDALPUR,Mobile,31999,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
aee31e81-95e2-45e2-9bb6-6d80f5efe9fd,Outcall,Returns,Wrong,Thankyou for help,34f39428-b5b5-4d7d-84a7-877e4c5bd455,,28/08/2023 08:18,28/08/2023 00:00,28-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
f90783a4-9f45-452c-aa77-b17636792eae,Inbound,Product Queries,Product Specific Information,,d5853364-0b74-49a3-9f69-424870e1a68f,,28/08/2023 09:16,28/08/2023 00:00,28-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
eeda247b-efe9-49af-90c3-9dc0b310d95f,Inbound,Returns,Reverse Pickup Enquiry,Encourage only genuine sellers,b2792e7d-aebc-4835-937c-eeb9ed9b92ea,,28/08/2023 09:40,28/08/2023 00:00,28-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
2567d32a-dee8-4724-91a4-90d5c4c07693,Inbound,Feedback,UnProfessional Behaviour,Make it easy to return the parcel that came broken or damaged already,9d7c1a0e-bfc3-412e-9748-b3c529159dfc,,28/08/2023 19:18,28/08/2023 00:00,28-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
7fd7f9dc-b2f4-4ea8-9c94-7da5ecc8e3e0,Inbound,Returns,Fraudulent User,,5bf0641a-5a8a-4444-9c20-99331fb93690,10/08/2023 23:28,28/08/2023 11:11,28/08/2023 00:00,28-Aug-23,NEW DELHI,Electronics,1399,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,1
00aacdf1-fc45-45cd-8a9d-a65749bfd904,Inbound,Returns,Return request,,b3c25a42-161b-4234-bf19-80c7c79be0fa,,28/08/2023 16:34,28/08/2023 00:00,28-Aug-23,,,,,Amy Flores,Carter Park,Michael Lee,0-30,Morning,5
6697fbd3-a27d-4529-b1e9-a356c8a99ba0,Inbound,Returns,Missing,,7a2fc5f1-3905-4e67-8d86-9e6eac049b45,,28/08/2023 07:08,28/08/2023 00:00,28-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ef53b566-8563-48de-9079-67dbb7920a64,Inbound,Payments related,Online Payment Issues,,7dfe1cbf-9ae0-4a8d-b6a5-1ad6fa0562c6,,28/08/2023 10:13,28/08/2023 00:00,28-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
917ae020-3396-4f64-9f59-f7fe85bc47e8,Inbound,Returns,Reverse Pickup Enquiry,I thing good ??,f87b93b4-525e-4a14-9972-c0cfbf07c2cc,,28/08/2023 13:19,28/08/2023 00:00,28-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
9175af53-e155-41d9-bc56-2594364fa99c,Inbound,Returns,Return request,Good,21803021-f1f0-4098-a7d8-bd71b04dc6f7,,28/08/2023 14:34,28/08/2023 00:00,28-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
1d10fdec-9eec-43da-a7b8-74da2c480eac,Inbound,Product Queries,Product Specific Information,,5546dae2-5406-4d15-9b49-a5ed6aeffddb,,28/08/2023 14:49,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7be97500-1c09-466d-add7-dcca426fccfc,Inbound,Order Related,Order status enquiry,,1c83982a-ae9d-4d62-856e-1462e5a2f973,,28/08/2023 18:07,28/08/2023 00:00,28-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
19a1eee2-afb2-4d76-8ade-d2b77d57c5c4,Inbound,Returns,Reverse Pickup Enquiry,,b0cbca35-5ff2-4ecb-855a-dd25c0836516,29/07/2023 10:45,28/08/2023 10:01,28/08/2023 00:00,28-Aug-23,PURULIYA,Electronics,1299,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
169c3c20-61cf-4f2d-8ecd-950aa7470c90,Inbound,Order Related,Delayed,Thank  for customer service,593e2be8-6d7d-4536-9443-dc72ac163d5b,,28/08/2023 07:30,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7f22af4a-764e-4c6f-ab80-2192bb3815c3,Inbound,Feedback,UnProfessional Behaviour,Good behaviour,9901ee72-e462-449e-997b-6e450e46eb75,,28/08/2023 14:04,28/08/2023 00:00,28-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
66252405-e3e1-4a61-aa62-5c05bd9e69c1,Inbound,Shopzilla Related,General Enquiry,,016cadf3-e8d7-49a0-9633-cb043b8a57df,,28/08/2023 23:23,28/08/2023 00:00,28-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
dba118a5-2be8-400c-bdb4-0a9668916673,Inbound,Order Related,Seller Cancelled Order,Bad service ,d3671c31-574c-4651-8a1a-9f4eea1a2eb2,,28/08/2023 09:24,28/08/2023 00:00,28-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
cb067b4d-0f23-4ce7-8aa2-b9b170745612,Inbound,Returns,Service Centres Related,,64be6d63-d1be-47b5-a166-ffb3aa8eb15a,,28/08/2023 14:00,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
1696a5c3-d70b-47c3-aff9-f0dd35f7ce62,Inbound,Returns,Missing,,18193be0-3abb-4627-8f0f-2589bc33f920,,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
a9d1f673-ea34-459a-aee7-6242ba1b1a52,Inbound,Order Related,Order status enquiry,,a9bacb8b-808a-4812-b0f0-0bce6e49765d,,28/08/2023 14:43,28/08/2023 00:00,28-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
fa21e765-c50a-4d5d-af38-44ea0dbad319,Inbound,Refund Related,Refund Related Issues,Make sure to resolve customer issues within the time frame. And block those sellers who do this kind of negligence.,c8a3f6c5-04bd-4e12-a368-7c13b2b90294,,28/08/2023 14:42,28/08/2023 00:00,28-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
2632c3fd-0fd8-4636-b6dd-771ba74bc2ef,Inbound,Returns,Reverse Pickup Enquiry,,8e46af33-e921-4620-b516-7d39c788195c,,28/08/2023 14:40,28/08/2023 00:00,28-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
72f6f47e-5352-4cbe-9c73-1cbfb789447e,Inbound,Shopzilla Related,General Enquiry,,35329337-f9ce-494d-9c97-50b68e50a773,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
07976f57-0907-4c54-b027-df4fba058eaa,Inbound,Returns,Reverse Pickup Enquiry,,0f7849ef-7081-490d-9e28-e83d00787eb0,,28/08/2023 17:25,28/08/2023 00:00,28-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
28f752cd-dff0-4d2a-863b-0b1c92a5bf09,Inbound,Order Related,Delayed,My order please today delivered,0d1c20af-05a8-423e-8a18-80b8325c7f51,21/08/2023 19:34,27/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,LifeStyle,299,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
f337e13a-1919-4b8a-848e-160b3ac846fc,Inbound,Order Related,Order status enquiry,,c9345a60-ff46-4138-b928-5df2f25c1ace,,28/08/2023 15:10,28/08/2023 00:00,28-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
481c0835-f682-45a4-9e7f-48998660dccc,Inbound,Returns,Reverse Pickup Enquiry,,55a7b5c9-5779-41a9-b95a-3c6a6ccb6b0c,25/07/2023 00:15,28/08/2023 22:44,28/08/2023 00:00,28-Aug-23,MAHUVA,Furniture,12734,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
6f5946ad-d006-49c5-a801-8c536f397479,Outcall,Returns,Return request,,794a6802-1218-4980-b4d3-d8a6e106c9f6,,28/08/2023 16:52,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
ef24675e-a137-4c81-a424-a51b0a3fafe3,Inbound,Order Related,Installation/demo,Thank you for customer support,8a78a09f-6369-4821-a0e6-82bf91763006,,28/08/2023 14:42,28/08/2023 00:00,28-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
06ef52ec-dd0f-41bd-8bca-5f683c7825e4,Inbound,Returns,Reverse Pickup Enquiry,,1e67d0a4-eaf0-4fd8-b4a7-b9d863f9f80f,,27/08/2023 21:19,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d569e166-4cfa-4b1c-a2be-25ea65f663e7,Outcall,Order Related,Priority delivery,,e8cd2011-49ad-41da-a243-36f4dad90677,,28/08/2023 09:58,28/08/2023 00:00,28-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
9b4dcd7e-44df-4466-b332-ca4a1adcebb0,Email,Order Related,Installation/demo,,5cfe52f3-5658-4ede-9cbb-96a97859b555,,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
3c1ba4ae-8997-407d-96f0-5e7f4eb20884,Outcall,Product Queries,Product Specific Information,,09bc8ccd-6b1b-4f79-91db-20f028cede5b,,28/08/2023 16:40,28/08/2023 00:00,28-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
4216da57-249b-471e-905c-81adfc868381,Inbound,Returns,Reverse Pickup Enquiry,Aap log scam kar rahe h,2bdbe8d9-7c85-4951-b664-324757102196,,26/08/2023 11:14,28/08/2023 00:00,28-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
76d17dfe-03d8-4594-a996-fed98619a000,Outcall,Order Related,Delayed,,dd8c4a05-45a1-4834-b735-99593afbfb1f,,28/08/2023 08:54,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
59d33997-fbdd-4989-a09b-2470c433b7d3,Inbound,Returns,Fraudulent User,Aap mere ko bahut help   iske   thanks,922a5130-bf03-4717-9553-3ef64a734693,,28/08/2023 09:55,28/08/2023 00:00,28-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
18a6242e-81e1-494d-93b0-c350ff76ccf7,Inbound,Order Related,Seller Cancelled Order,If you can not deliver this order why is accepted request .Today I am very sad .I can never purchase any item of Shopzilla. It is very poor services,f5939248-c428-41ef-afd1-cdcdd0e3886b,,28/08/2023 08:53,28/08/2023 00:00,28-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
f1806089-9810-495d-8398-f7daa046a40c,Outcall,Product Queries,Product Specific Information,Very good customer executive,34235c2c-d49a-4852-94bd-d96736b727e9,,28/08/2023 14:04,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
49614f5a-c593-4410-94da-a43b8bddc012,Outcall,Order Related,Delayed,,97cc9331-2eaf-47ba-a06d-4100dd6e2d52,,28/08/2023 10:39,28/08/2023 00:00,28-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
11d8da70-09c6-4012-a8c8-952fea49099d,Inbound,Feedback,UnProfessional Behaviour,,01e56684-bb92-4878-ba99-765aefd83dea,,28/08/2023 15:28,28/08/2023 00:00,28-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
1a6b751f-c566-4de0-9e73-ba99eb05ecd5,Inbound,Returns,Fraudulent User,Introduce quility products,74075470-caf9-40a8-bc86-c1d4bb2861c8,,28/08/2023 10:31,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
95e1c245-7dfa-47ba-af57-5e9023dc85a8,Outcall,Shopzilla Related,Shopzila Premium Related,,2315883d-9ec9-4977-94df-e070af89362f,,28/08/2023 20:22,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
844f2f79-bfa5-48f9-99db-03961513452d,Outcall,Returns,Return request,Good customer service and customer support ??   ?? ,e8be4eca-668e-49e7-989e-c0f17e4e9bb5,,28/08/2023 11:47,28/08/2023 00:00,28-Aug-23,,,,,Kathleen Williams,Mason Gupta,Olivia Tan,>90,Morning,5
7889567c-236e-4109-a37d-04695117003b,Inbound,Returns,Fraudulent User,Nothing ,28045071-3a5f-4f9c-8dc0-a67db2e7fdaa,,28/08/2023 16:24,28/08/2023 00:00,28-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
6e6fc8d1-c0b5-45fe-a836-83864be7f443,Inbound,Returns,Missing,,82e10bb4-f3fa-4f0b-a696-6b38e42f67ba,,28/08/2023 15:16,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
d65934d3-723d-418d-9dbb-ae6057a848db,Outcall,Returns,Return request,,2f27a98f-daf1-4be6-bdea-861b4378d0d4,,28/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
bdb36834-fa90-4150-8ac5-9e87bea5fcf3,Outcall,Returns,Return request,,1818c938-d59f-4d6d-b62b-eb9933ec4622,,28/08/2023 21:58,28/08/2023 00:00,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0e6dcc19-046b-43dc-9a4a-32c82eb63aea,Inbound,Order Related,Delayed,Cut my call poor knowledge and bahavior,51792942-50a8-489b-8152-efd2c8d8d3d6,23/08/2023 12:17,28/08/2023 10:22,28/08/2023 00:00,28-Aug-23,TONK,Mobile,29999,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
189a6c4b-7736-40f9-842f-6c2405af6a66,Inbound,Returns,Return request,Very good ,bd51e001-9d57-43cf-9cda-254870aad79c,,28/08/2023 13:48,28/08/2023 00:00,28-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e4113832-08b0-4bb1-8934-d27c8551040a,Inbound,Returns,Return request,,711d620a-03a8-43b1-9e90-53c0b61b3cc6,,28/08/2023 15:48,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
12eb80bd-17e6-4a8d-852a-6386fd0d97ba,Outcall,Order Related,Delayed,,e3497d1d-c746-421f-81c8-23731b417da0,13/08/2023 16:26,28/08/2023 13:40,28/08/2023 00:00,28-Aug-23,GREATER NOIDA,Home,446,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4bc2e168-09f3-4a60-b610-5c86dc08ff2b,Inbound,Returns,Reverse Pickup Enquiry,,160d57f1-3f9e-4d92-b118-76fd3e6bd24a,,28/08/2023 11:30,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
39689025-aac7-4ae8-bb48-cda3bf1da593,Inbound,Returns,Wrong,,6d69c6e7-71c5-4f93-838c-e2b963ddd831,,28/08/2023 12:55,28/08/2023 00:00,28-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2399342d-7ad8-45b4-9df9-4615fcd76d92,Outcall,Cancellation,Return cancellation,,edb3bfa2-7ebe-4bed-aac3-2a4328f10e31,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
b88daaa0-d6f7-42f9-bc8c-201595c0ae56,Inbound,Returns,Fraudulent User,,3334ecef-f1be-442a-bc9c-4be99728678b,,28/08/2023 20:37,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
d447696e-f0ab-4e0c-a746-4eb189406357,Inbound,Order Related,Order status enquiry,Plz refund,24d6775c-2b4d-4421-b3e4-438f49ececaa,18/08/2023 13:22,28/08/2023 09:08,28/08/2023 00:00,28-Aug-23,AMRITSAR,Books & General merchandise,178,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
12eab1a7-664e-4f2a-83b0-ce7ae3a9d784,Outcall,Order Related,Invoice request,,61538952-5fb4-47e1-9d43-dea5c5f3b225,,28/08/2023 12:55,28/08/2023 00:00,28-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
0ab16640-da7a-4e3f-90e7-215fb173b9f1,Inbound,Refund Related,Refund Enquiry,,e46b161d-3126-4c6a-a345-295aec33632e,,28/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,1
a7d8c142-e808-4a5b-a40e-09e4fd3fe7be,Inbound,Shopzilla Related,General Enquiry,Costomer care services is poorNot supported costomer care crevice ,34815f77-6d5d-48c7-b573-e5cd954f77b4,,28/08/2023 19:20,28/08/2023 00:00,28-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
7b136811-10b2-439f-b679-5b4f6ecfbc4c,Inbound,Returns,Wrong,Thank you so much for your support ,31d6e861-c7b8-46ed-81be-8dece5f64cd1,,28/08/2023 22:22,28/08/2023 00:00,28-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
20000622-7bca-4ee6-8476-ad2f2f89fd86,Inbound,Order Related,Order status enquiry,Good communication it's solved problem ,c6682583-cfba-416f-8b75-2333ebfd0da8,25/08/2023 21:00,28/08/2023 21:15,28/08/2023 00:00,28-Aug-23,THANE,Electronics,1099,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
58f2a537-4f4c-4450-bd7f-5aef2df88015,Inbound,Returns,Missing,Good customer support,00d6aa8d-e28a-48aa-aa30-eb8f884cb26a,,28/08/2023 20:59,28/08/2023 00:00,28-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
f274b13d-8ebf-4e0a-b9a0-e87091c7dee3,Inbound,Returns,Reverse Pickup Enquiry,,b14499d5-c2f8-4cc5-95ef-1ffb4fe17b43,,28/08/2023 02:45,28/08/2023 00:00,28-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
78c300bb-7f1a-4d04-a301-6765c1719fc5,Outcall,Returns,Wrong,,9760b37e-fd02-4954-b608-5e479bda8d3c,,28/08/2023 09:48,28/08/2023 00:00,28-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
015c5138-f7fa-4a9d-8959-592f4bb93d64,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla  ki return policy bahut cheap,76cf01bf-d7d3-44fe-baa4-9a4745e355b2,,28/08/2023 12:21,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
8154bd6a-a47d-495c-a367-2a6f0d730e5c,Outcall,Returns,Return request,,5482994b-856f-4b9e-8d74-b6ead36d3d85,,28/08/2023 17:53,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Perry,Mia Patel,Olivia Tan,>90,Morning,5
6fbe185d-16ab-4c4c-be02-2079a4f3873a,Email,Payments related,Payment related Queries,??? ?? ??????? ?? ??? ?????? ?????? ?? ????? ???????,764ffc37-ec85-4950-a9db-db45cbcd6137,,28/08/2023 18:07,28/08/2023 00:00,28-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
445c5dc4-f5ea-48a6-8e23-ebd953168026,Outcall,Cancellation,Not Needed,,a9742c2a-0959-4fcc-bd70-af8b4363cbee,,28/08/2023 15:12,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
8dd998fd-6a44-4343-b5af-2483aa5dd5f5,Inbound,Order Related,Installation/demo,,29dcf092-219d-496d-9220-b1e48c4e298a,,27/08/2023 18:00,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
943d64c8-5cc8-4d2c-ab40-36906146d693,Inbound,Order Related,Installation/demo,Good ,545dbe53-c681-4be5-b6af-1787976221bf,,28/08/2023 06:17,28/08/2023 00:00,28-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
5f3ccec9-56ee-4138-b28b-3ae17105ff0a,Outcall,Order Related,Order status enquiry,,a9e5f429-6a3e-4d60-ab6c-0c5885747870,,28/08/2023 15:37,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
fa79ab9b-6e15-453b-87e1-14e2be27bd9c,Inbound,Refund Related,Refund Enquiry,,900d55b0-b196-4ec5-ab78-e3a14c74b6c9,,28/08/2023 20:22,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
99ac4fb7-5d7c-4f8f-bf5b-f179cf8455a2,Outcall,Returns,Fraudulent User,Ok,727e9313-b1a9-4767-be9c-81d09bc01399,,27/08/2023 20:41,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
58da1f96-c9c7-46fc-9d78-ea1485e59cc1,Inbound,Feedback,UnProfessional Behaviour,Excellent ,3f363fb8-8305-4bec-8f54-73d4fcfd3474,,28/08/2023 10:35,28/08/2023 00:00,28-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d75a4dcf-4809-44ce-9e13-62812a201e7a,Inbound,Product Queries,Product Specific Information,Happy ,fb06bcb9-d5c5-4363-ba4c-b0ace10052e0,,28/08/2023 20:14,28/08/2023 00:00,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
b84a1f35-5617-43b0-ae47-bc0c8a361b49,Inbound,Order Related,Order status enquiry,Very good,4f0cda44-0f1f-461d-8a67-84da3f3b9e4d,,28/08/2023 21:09,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ea87ee97-d1d2-4b4e-92f2-67fcb0509009,Inbound,Order Related,Delayed,,f58bc35a-bfcc-4992-8544-b227b2ee22cc,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
641efd3e-617c-4baa-83c8-8a65c4821c42,Inbound,Refund Related,Refund Enquiry,,59ab74ac-db67-4d64-974c-999b2303bff4,,28/08/2023 13:01,28/08/2023 00:00,28-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,4
b10d55b6-b5cc-44e0-8505-2089d7568ba3,Inbound,Order Related,Invoice request,,1451247f-4676-4e91-92a8-fddbdc004222,,28/08/2023 03:32,28/08/2023 00:00,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
f9b28c7e-a142-463b-a670-f2c322d28f81,Inbound,Returns,Return request,,d0101240-2a93-4a33-9dc7-77b62115e7ad,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8c4fefd3-c015-4774-96d0-fceb7fc461be,Inbound,Shopzilla Related,Shopzila Premium Related,,058d2dcf-0036-4f47-9bf0-773a2e592146,,28/08/2023 21:06,28/08/2023 00:00,28-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
7f299a3d-12fb-423c-bef1-ac06ed72aa64,Inbound,Order Related,Seller Cancelled Order,,e7f14195-7992-40a1-87ea-eb4776058d61,,28/08/2023 10:26,28/08/2023 00:00,28-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
a94ce10a-1a55-4a81-8816-cac7dd1c80cb,Inbound,Cancellation,Not Needed,Totally bad service..... Customer care executive cut off my call,54467c97-bae8-48cb-aea2-eb0b531f6bf8,,28/08/2023 20:26,28/08/2023 00:00,28-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
4614e8b6-fa15-476c-92ef-47f49616bd31,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,8103662d-7565-4af2-9431-dc281bd88d0c,,27/08/2023 17:43,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
f454a477-3d4f-472b-99e0-623a02b3133d,Inbound,Order Related,Priority delivery,Nothing,f82b09a1-5ac2-4a80-8fa1-5b86c44d1ee9,,28/08/2023 11:57,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
199b37c1-406c-4b70-8cb0-1a7548041914,Inbound,Returns,Missing,,f7c05548-5518-4e18-95ef-1aa9bd46c025,,28/08/2023 10:51,28/08/2023 00:00,28-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
d2d3aaf3-a547-43e5-bbb6-6db6fa76e369,Outcall,Returns,Return request,Vary helpful customer service ,b05e8c7a-d22e-4b66-b53c-7abd0ca087ca,,28/08/2023 12:00,28/08/2023 00:00,28-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
a3854dbb-3e7d-414e-8c69-686768c9a1ad,Inbound,Refund Related,Refund Enquiry,Nice ,728b7247-46f2-4e97-bbca-dc622abb63b1,,28/08/2023 22:42,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
00be2247-c14f-4e41-8fd7-ec21630a90f1,Outcall,Returns,Wrong,,2f8ca1fa-1c6a-406e-8fb5-397d191c8909,,28/08/2023 09:33,28/08/2023 00:00,28-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
447d8c8e-8ff5-4959-bddd-187280eedf81,Inbound,Order Related,Order status enquiry,,7a797724-c072-4ad3-8085-247ff0da732c,,28/08/2023 14:08,28/08/2023 00:00,28-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
d28e5e28-10b3-4a46-855f-7bbf2b309b51,Inbound,Order Related,Priority delivery,Good service,b146a28f-f70b-41f8-9a2f-a28c12034c25,,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
906c4389-7e92-4a23-8d86-21b743f1830e,Inbound,Order Related,Delayed,Thik hai,4e6fa7f0-6983-4ffc-bf93-bc6ac6d73e22,,28/08/2023 07:36,28/08/2023 00:00,28-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,4
cb8d2e20-3c41-401e-a010-794339bb743b,Outcall,Order Related,Delayed,,522a255c-b4c5-4c30-9e5e-7a0596971e1c,,28/08/2023 09:45,28/08/2023 00:00,28-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5ab2787b-c40b-4481-b6ef-4989e7443c2c,Outcall,Returns,Missing,,462c363c-34b9-498f-aa0a-47ac68d2c9e8,,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,,,,,Dillon Miller,Mason Gupta,Olivia Tan,0-30,Morning,5
de67d31e-3674-403f-999d-bb809338c18f,Inbound,Order Related,Installation/demo,,38bc722e-7f93-4ffd-af2b-a45be3ed0717,,28/08/2023 19:27,28/08/2023 00:00,28-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
8d9b5f78-d537-46d3-bb5d-29fa07c035e6,Email,Returns,Reverse Pickup Enquiry,,3a33c61e-5975-4ce9-847b-a5ad18d477ec,,28/08/2023 09:43,28/08/2023 00:00,28-Aug-23,,,,,Kevin Ramos,Ethan Tan,William Kim,On Job Training,Morning,4
727b3101-773a-4c54-8d35-79905efcb44a,Inbound,Returns,Reverse Pickup Enquiry,,f20a97cc-14cc-44c3-ae98-8bb67bae9db5,,28/08/2023 08:03,28/08/2023 00:00,28-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
0e93a228-16da-477f-902a-7ad9d14803b2,Outcall,Returns,Missing,Reduce time to resolved the issue ,33b1dea6-e16f-4e01-9bec-1c91f8f295d2,,28/08/2023 12:26,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
e70496b0-c49a-4618-acc4-402b2f302c6f,Inbound,Returns,Reverse Pickup Enquiry,,debb123f-cc3f-4b26-9d67-601fff624643,,28/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,5
9c55160f-ac7a-463a-ae38-81c9635a2408,Inbound,Returns,Reverse Pickup Enquiry,,b7a81601-f337-4cbd-b4e2-087cff069388,,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
f87bbf72-3c79-4f9a-af21-4d50fce9f9be,Inbound,Order Related,Order status enquiry,,b640af12-740e-4222-80eb-f439cf3bee5c,,28/08/2023 22:19,28/08/2023 00:00,28-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
0687e11b-b568-459a-9ca3-1c0d27068d74,Inbound,Offers & Cashback,Affiliate Offers,,c63ce730-2966-4e5f-8db4-1b6ac25df8a6,,28/08/2023 23:41,28/08/2023 00:00,28-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
0cab9537-5949-452e-aff5-3f303370ce5c,Inbound,Returns,Missing,,3e289d98-545d-4a3b-bac7-fbc4d870c5a9,,28/08/2023 16:08,28/08/2023 00:00,28-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
4b8de6ac-0290-4194-a7db-df033b92c162,Outcall,Returns,Reverse Pickup Enquiry,  is great in providing prompt resolution,56b4ebd3-d99c-45c0-9848-361815512de3,,28/08/2023 13:58,28/08/2023 00:00,28-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
5e92c15e-2c97-43c4-b5de-65dca832bd3c,Inbound,Order Related,Priority delivery,Good,230222eb-98eb-4f23-b964-3a8c48bc9121,,28/08/2023 15:28,28/08/2023 00:00,28-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0f7b8e3d-423b-40b4-8895-18a6bcc3950b,Outcall,Returns,Wrong,,ec94e157-73d8-4282-b969-6af74b80b07f,,28/08/2023 23:04,28/08/2023 00:00,28-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
a592e2f6-a95b-4247-adaa-cd0c9ff074ed,Inbound,Cancellation,Not Needed,,d8d88218-9868-4208-b9cf-9f6f291399c0,16/08/2023 12:45,28/08/2023 22:19,28/08/2023 00:00,28-Aug-23,INDORE,Electronics,249,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
8104fd8f-2fc5-401b-9854-59c6f5f0bc71,Inbound,Returns,Reverse Pickup Enquiry,,2597e6a6-fa17-4e3e-a999-02e79835e65a,,28/08/2023 22:53,28/08/2023 00:00,28-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,4
dffe2cbf-ca40-412b-80ca-ae98edaddec1,Inbound,Returns,Reverse Pickup Enquiry,,a2fb3d5b-8a28-4e16-969a-257c798b4195,,28/08/2023 15:23,28/08/2023 00:00,28-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
91636adc-ad45-4e3c-b41c-7c894e5f95cc,Inbound,Returns,Missing,,96e19bd9-d7a7-4a66-aee2-17f527ddaa35,,28/08/2023 17:33,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
c6e8e2e0-ec48-446d-a723-66e45bb6fdca,Outcall,Returns,Reverse Pickup Enquiry,Good sport Shopzilla team,4ceaf6a2-5a5a-4b73-b0b9-3b31bffe1613,,28/08/2023 06:45,28/08/2023 00:00,28-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9ce64dae-dad7-4701-8005-94dc8f161ff0,Inbound,Order Related,Installation/demo,No,69598ae1-1256-4d6b-bbae-9b713632d5fe,,28/08/2023 12:03,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
7879a335-e783-427f-af8b-5423290b98a8,Inbound,Returns,Technician Visit,,122651dd-9518-4ee1-9abc-c0bd5c837a46,,28/08/2023 12:45,28/08/2023 00:00,28-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
7a148210-806f-4d7f-8c03-4db539c4e124,Inbound,Product Queries,Product Specific Information,Don't cheat the customer,d0af4dd2-81f8-4b28-86ec-d6a5f9590636,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,1
0aadda4d-fc10-48bb-b100-21e258e83a1b,Inbound,Order Related,Order status enquiry,,cea626b0-f1be-4e0e-b6b0-1b2d33ad4d87,,28/08/2023 17:44,28/08/2023 00:00,28-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
27c46ae5-6528-44a8-88ee-206d86a29421,Outcall,Returns,Reverse Pickup Enquiry,,65ed7492-7c07-489e-ac14-819d7b2be202,,28/08/2023 05:42,28/08/2023 00:00,28-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
7afd451f-e5cb-45b6-88e7-510ae9c844c6,Inbound,Returns,Fraudulent User,,a3ef60f0-7fae-4f9c-bc9f-4590f699b806,,28/08/2023 15:34,28/08/2023 00:00,28-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
b7f4817c-7ac9-48a1-903a-0987616bf8a8,Outcall,Order Related,Order status enquiry,,dd5c3fca-8618-498d-b616-263bc20fe0ea,,28/08/2023 10:37,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
033e07aa-91b0-4457-bbc5-823aa17873ae,Outcall,Refund Related,Refund Enquiry,Im unhappy Shopzilla policy ,aa47dd2d-b73e-4e1b-b938-bf100a36b7d8,11/08/2023 18:32,25/08/2023 15:07,25/08/2023 00:00,25-Aug-23,DURG,Mobile,10999,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
bcc34fb6-66d5-4720-aeb5-741f5d04b41c,Email,Returns,Reverse Pickup Enquiry,,cdf0e7ed-dc21-4f5b-8dc5-c91d68f49641,,28/08/2023 17:23,28/08/2023 00:00,28-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
772781cb-873e-4b24-af3a-348158ee4ee3,Inbound,Returns,Fraudulent User,,805e0983-7b9f-4d4d-a4e3-da31301729fb,,28/08/2023 23:14,28/08/2023 00:00,28-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
38585a2e-0c13-4262-bd82-ccfb9d1a6a42,Email,Order Related,Delayed,,bba2a615-8a24-4ead-8b1f-3de9795353de,19/08/2023 02:47,28/08/2023 08:12,28/08/2023 00:00,28-Aug-23,RAIPUR,LifeStyle,379,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
112045df-bb6b-4b6f-ad4c-694d1273e780,Inbound,Returns,Reverse Pickup Enquiry,,4a188551-f49a-46fa-80da-0b447adb1137,,27/08/2023 18:02,28/08/2023 00:00,28-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cf0a0297-bc60-4f2a-8c8e-a3d427a63ee4,Inbound,Returns,Missing,,815a0c90-e6f3-4669-bee3-4a52b183b50b,,28/08/2023 10:29,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
4a399d2f-9f2b-45a0-9120-68c897d42b03,Inbound,Product Queries,Product Specific Information,,6e843494-360b-49b4-b748-3986019e2a18,,28/08/2023 23:53,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
18efeb55-1f77-4a56-be7c-7469451f7d8f,Outcall,Order Related,Order status enquiry,,e68ea1c4-62cd-4407-ba69-b52c40a55620,,27/08/2023 20:54,28/08/2023 00:00,28-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
73372093-d60e-4866-8a16-c26e1639dac2,Inbound,Shopzilla Related,General Enquiry,thaks,20091975-72f1-42b6-87dd-0a89c6fb253c,,28/08/2023 12:15,28/08/2023 00:00,28-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
359bc703-01bc-430a-b31c-e73f751e2d68,Inbound,Order Related,Installation/demo,,368df834-c60f-48d2-a75f-423454fdeb49,,28/08/2023 12:40,28/08/2023 00:00,28-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
aafe464a-5f33-4c42-9a57-cae8b45b3e46,Email,Order Related,Delayed,,dd22cbd4-fbbe-4e6a-9c05-60a8d184734a,21/08/2023 19:13,28/08/2023 13:57,28/08/2023 00:00,28-Aug-23,DINA NAGAR,Affiliates,210,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
5cd30135-08c1-4671-851d-f6f048c42a6e,Inbound,Order Related,Order status enquiry,I very happy to talk customer agent ,a971eebc-2825-4b0b-8e9c-2da8f72ebd39,,28/08/2023 20:38,28/08/2023 00:00,28-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
c050a2a0-faa8-40db-9465-e4ec6b0a446a,Inbound,Returns,Return request,Don\u2019t delay ,0dca7e46-8e94-4ca2-b4ee-9d5c94951580,10/08/2023 04:12,28/08/2023 18:07,28/08/2023 00:00,28-Aug-23,CHENNAI,Books & General merchandise,416,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
9aaa2fd8-47d8-4af8-9999-15fb15e2a3e3,Inbound,Order Related,Delayed,,8fe58c31-5ae9-484a-900b-5a54d3df006b,,28/08/2023 00:20,28/08/2023 00:00,28-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
2c705b33-52a6-41e6-a164-6e837345d48c,Inbound,Returns,Reverse Pickup Enquiry,,2b0929c8-9960-4023-a8ce-e5b59848533d,,27/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
817e35b9-1965-43f9-8e57-c029c278388a,Inbound,Returns,Wrong,To gud,4ad70491-5f87-41a9-8678-2db413e0f377,,28/08/2023 11:17,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bf95f403-0a93-494b-9abf-2b5b9a751c31,Inbound,Feedback,UnProfessional Behaviour,Thanks ,2c3ffa12-b77e-409c-b67a-85ee1479042d,,28/08/2023 12:42,28/08/2023 00:00,28-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
61dc3437-0a7d-448a-afe9-aaf7964fd27a,Outcall,Returns,Reverse Pickup Enquiry,,895df43e-99c1-4c68-8275-c26d90c76fe7,,28/08/2023 13:19,28/08/2023 00:00,28-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
dd38f835-ec60-4f00-b409-40cc9d1b092e,Outcall,Returns,Wrong,Keep it up,028307fd-c871-4b7a-afbe-7ea74cc14ac4,,28/08/2023 22:09,28/08/2023 00:00,28-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
6e0cd1e0-38ff-4aba-a997-48896fd54202,Inbound,Order Related,Delayed,Nice ,9275dd80-e20c-4c36-b969-0aa1461bf2e1,,28/08/2023 17:55,28/08/2023 00:00,28-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
10de14de-735d-42cc-a7c4-3eff6225772f,Inbound,Shopzilla Related,General Enquiry,Good ,ef6357a8-3f33-4877-a498-4e2f983e880b,,28/08/2023 11:57,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
b053e7fa-d225-4920-85f8-62b886bdd389,Inbound,Cancellation,Not Needed,,dd3b7b7e-d1cb-4008-bb7c-bb90e0efcba9,,28/08/2023 15:09,28/08/2023 00:00,28-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
9f1cf72b-16ee-48c5-a782-35947ca84456,Inbound,Shopzilla Related,Shopzilla Rewards,,5990603e-7dd2-4740-bbfd-230563a81339,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bc9d9fa8-e932-4ff2-8006-bf0b9942c3f0,Inbound,Returns,Reverse Pickup Enquiry,Was very happy with support executive. I hope this will always continue. And hope that this time my problem will be resolved.,da86b3f5-7705-4251-bfbf-e439965dcd3f,,28/08/2023 19:32,28/08/2023 00:00,28-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
52aae4ef-a8da-4225-9dfe-341bcc384a4f,Inbound,Order Related,Priority delivery,,11223a3f-9c7e-43b9-a057-168c22f1e02e,,28/08/2023 21:58,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c17ad7bb-6895-4a23-ade9-25fefe0a1088,Inbound,Returns,Reverse Pickup Enquiry,,4047050c-6b69-4e0d-8601-f60e6f5f87f2,,28/08/2023 09:17,28/08/2023 00:00,28-Aug-23,,,,,Terri Nelson,Sophia Sato,John Smith,0-30,Morning,1
a27d07d5-0d9a-44ed-9143-554b9131ad1a,Inbound,Payments related,Online Payment Issues,,3629462e-facc-4a9b-952c-0e86715d1621,,28/08/2023 07:17,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
91953866-5f7b-4db0-97c9-4173064aa2ff,Inbound,Returns,Return request,,5794cc91-4c25-4bbb-a9d8-43998335b148,,28/08/2023 10:25,28/08/2023 00:00,28-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,4
2a0b8f57-4563-44d6-bfe0-80f912387aff,Inbound,Returns,Reverse Pickup Enquiry,Provide a customer service calling available before chat itself,7275c8f0-1f2f-41a2-a7f2-4ed4cd62e47d,,28/08/2023 13:52,28/08/2023 00:00,28-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
d13d6af6-2e79-4eb6-9f3d-2f884dda91c4,Inbound,Feedback,UnProfessional Behaviour,,313818b7-08cb-4e99-a16a-f077c94e7a80,,28/08/2023 19:51,28/08/2023 00:00,28-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
92054fa7-a9af-4b50-8015-d12af6b952b1,Inbound,Order Related,Delayed,,fc224c4c-d2b0-40d5-a5ce-47cb22b22f8c,23/08/2023 16:11,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,NEW DELHI,LifeStyle,549,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
1e753ef2-03f7-40fd-87fa-bf018eb1b6eb,Inbound,Order Related,Delayed,,307a6ca6-7a4a-406c-8b9c-92f702a332fe,22/08/2023 20:55,28/08/2023 12:56,28/08/2023 00:00,28-Aug-23,BANGALORE,Home,299,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,5
2127eb89-4d4f-4b1c-af8f-e025200b38af,Inbound,Order Related,Order status enquiry,,f112c3bc-61ed-4172-abe6-111f0a305828,,28/08/2023 17:00,28/08/2023 00:00,28-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
d55b27b6-4aa7-484d-8671-0045aef7c9d2,Inbound,Returns,Fraudulent User,Good talking experience while resolve the problem with executive.,5f880bcf-69ea-4ed6-b067-ae9b99a5e76e,,28/08/2023 23:57,28/08/2023 00:00,28-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
90650227-ae64-45a4-adc0-385efab1bd05,Inbound,Product Queries,Product Specific Information,Very good ,ca47ee9f-fa65-4a3e-91bb-26564321ae1c,,28/08/2023 15:48,28/08/2023 00:00,28-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
078b1895-f27f-4edb-a6fb-2c6510dcae79,Inbound,Cancellation,Not Needed,,07ae7cec-fc0a-4601-88ec-350df8312231,,28/08/2023 21:56,28/08/2023 00:00,28-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
41451625-62cb-4f61-a6a1-dc34b47a849b,Email,Cancellation,Not Needed,,1c843434-c6cf-4a0b-89ab-7ae0cd819a01,23/08/2023 09:10,28/08/2023 02:01,28/08/2023 00:00,28-Aug-23,HYDERABAD,Books & General merchandise,854,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,1
c86cc506-2cf9-48b3-a434-0129eb2c89ce,Inbound,Product Queries,Product Specific Information,Product which i received is fake,b7c312d8-140a-40dc-a59c-c7a9c83667e3,,28/08/2023 12:17,28/08/2023 00:00,28-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
a346e684-34b8-4ae8-ab7f-1b36f260f229,Inbound,Returns,Reverse Pickup Enquiry,Improve image,78041308-9c76-457c-a6c9-4dca07db3710,,28/08/2023 13:02,28/08/2023 00:00,28-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
53daae4e-8ee4-402e-9379-852d5bd8d55b,Inbound,Product Queries,Product Specific Information,,ce0b4e75-6304-4d48-8afb-5da03b333c86,,28/08/2023 16:36,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
59f76aa5-5d41-494c-98a9-2280c9c36ce4,Inbound,Returns,Return request,Very good ,7afe6a96-e9ff-4038-aeeb-57b862716428,,28/08/2023 23:20,28/08/2023 00:00,28-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ec2f792d-2e69-4937-a558-b7e58fa5b533,Email,Order Related,Installation/demo,Delivered wrong product,7bc8f37a-7c1f-42b4-a7e4-1173e71ea279,,28/08/2023 13:17,28/08/2023 00:00,28-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
710f1606-fec6-40aa-90c7-b14be3bbd35b,Inbound,Returns,Wrong,,d8c418b1-2f25-4544-92b7-2ab0dc2e74dc,21/08/2023 00:54,28/08/2023 19:45,28/08/2023 00:00,28-Aug-23,PUNE,LifeStyle,559,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
a6c527cf-8c8e-42bd-ab15-57033f13745e,Inbound,Order Related,Customer Requested Modifications,,deabdc17-e007-45f3-81bd-7b6685da9263,,28/08/2023 08:24,28/08/2023 00:00,28-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
c216c51d-adc5-4a29-9ffd-29d7ec4a9f07,Inbound,Returns,Wrong,,8e522ff3-12e2-4abe-b023-cbef18516dfe,,28/08/2023 21:56,28/08/2023 00:00,28-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
b85f9d99-e97a-4f5c-a8be-c2342130ebc1,Email,Returns,Wrong,,be1d7816-499f-47a9-b098-3e27505fae3d,,28/08/2023 09:46,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
a87b3c73-bcd3-480c-9396-3e8fa657731b,Inbound,Order Related,Installation/demo,I m very happy ,0f394502-8fef-4724-91fa-034467638b99,,27/08/2023 22:15,28/08/2023 00:00,28-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3f0ee6c7-222f-47cc-b77e-a6ebb0438fba,Inbound,Shopzilla Related,General Enquiry,Good ??????????,4985cf5a-f121-45cd-9d64-89fe33a8b2fa,,28/08/2023 07:27,28/08/2023 00:00,28-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
cefdda22-d7e9-4e2a-b50b-ba5f0e40cccd,Inbound,Shopzilla Related,General Enquiry,I'm a loyal customer for Shopzilla using Shopzilla more regularly and I have ordered many products from Shopzilla but I was trying to access Shopzilla Pay Later since 1 and half year but still I didn't get pay later but the customer support saying that there are less orders in your account my issue is not resolved and I need Shopzilla Pay Later account Immediately Please   And Resolve My Issue ,a05c807f-8c9c-465f-8bbc-c1231833a61e,,28/08/2023 11:38,28/08/2023 00:00,28-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
2523dc75-f7ed-4295-a3ba-33afd78a1198,Inbound,Returns,Service Centres Related,,a4ae1642-dad6-4961-8e2d-ec4ca09241e7,,28/08/2023 21:13,28/08/2023 00:00,28-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
cb3042c6-d87c-484d-a24d-c3a372450505,Outcall,Refund Related,Refund Enquiry,,86455258-fbd5-4c81-a0d7-65d9e8722036,09/08/2023 21:10,28/08/2023 16:04,28/08/2023 00:00,28-Aug-23,SAHARANPUR,LifeStyle,498,,Jennifer Morales,William Park,John Smith,31-60,Morning,4
484b8181-f5cb-4813-892e-bab23c7e7a8b,Outcall,Order Related,Installation/demo,Good ,d26e94c0-3ec5-48bf-941b-549c1f6f4df8,,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3959fded-a1ca-496f-8fe5-2b63c21ac243,Inbound,Shopzilla Related,General Enquiry,It was nice talking to you,daef3609-37ce-49da-aead-8af75a009c1a,,28/08/2023 13:08,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e3a5068b-c284-4781-be73-80662913f4a1,Outcall,Shopzilla Related,General Enquiry,All over was good customer executive   was nice...But I'm unhappy with Shopzilla services provided.... nd the application is working were slow look into it it's getting irritated again and again to open the aap ,0aa3f97a-dd9d-49e3-80ff-039d3d2bfe8f,,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
ea2e95b1-8a0f-47f1-833c-d89f4c58577d,Inbound,Returns,Reverse Pickup Enquiry,,24c74864-f573-4988-b6d1-c36a9d8b931e,,28/08/2023 16:05,28/08/2023 00:00,28-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,3
1d7d63e2-bad5-40d3-9899-a4b54708633d,Inbound,Product Queries,Product Specific Information,,0daf3114-0129-4367-9b3a-be9d54e44cfb,,28/08/2023 16:30,28/08/2023 00:00,28-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
105f25c4-7f5e-4ae5-af6b-b1c0163b581f,Inbound,Returns,Fraudulent User,,cf6961a8-a62b-4664-ad68-3a1cd551854f,,28/08/2023 18:35,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bda30c87-ee2a-4665-94cd-cf43b7486124,Inbound,Returns,Fraudulent User,,c579f3f6-9a03-488e-8c6a-259f853cff68,,28/08/2023 23:27,28/08/2023 00:00,28-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
1f7b1291-175f-45ae-9a97-e3ff50adc842,Inbound,Returns,Reverse Pickup Enquiry,Plz don't provide defective product ??????,09a41e48-6238-4729-af70-21515dde0a76,,28/08/2023 10:24,28/08/2023 00:00,28-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
eef1a776-3d90-4a1e-a6c2-c1bbbfe049a8,Outcall,Returns,Return request,,0eadc0db-bb30-4cc0-a782-21374af5ec8a,,28/08/2023 14:11,28/08/2023 00:00,28-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
7b96d065-15f1-45e5-b558-58851251321e,Inbound,Returns,Damaged,,de13fb9b-efcd-40f3-b699-8ad4c2a8c88d,,28/08/2023 15:19,28/08/2023 00:00,28-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,3
deeea566-9a0d-4ccd-ab47-e52e8eaec996,Email,Returns,Reverse Pickup Enquiry,,99c4f779-3435-46cb-9d74-821e9e06f3a1,,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
84eb1a6b-fb40-4ab4-b240-b9005e6506a7,Inbound,Order Related,Priority delivery,,28ac0738-0973-4227-943a-4e71b08a1557,,28/08/2023 19:29,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a3186fa4-a3e2-412b-bf8c-026f71ef336f,Inbound,Order Related,Order status enquiry,Good behaviour ,858a07bd-d11d-4624-8a2a-89883c6f8bda,10/08/2023 15:49,28/08/2023 12:44,28/08/2023 00:00,28-Aug-23,DATIA,Electronics,11799,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
7445ed0f-8630-4832-831a-bd06df909a11,Inbound,Returns,Reverse Pickup Enquiry,,9dad06f2-ad52-4e2a-9924-ed0681d65a94,,28/08/2023 20:10,28/08/2023 00:00,28-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
ef35511d-9242-4ffa-869e-6ba044f5fb76,Inbound,Returns,Wrong,,0492c1bf-a0a7-433f-aa29-96ca2d709e6b,,28/08/2023 09:48,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,4
128eeb47-3ce9-4b9d-bb21-ab8273ff68c7,Inbound,Returns,Reverse Pickup Enquiry,,c8f34c66-a181-4cb7-9e70-47394568cb33,,28/08/2023 07:05,28/08/2023 00:00,28-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,4
194ef288-424c-400d-8bee-0ac3b5cb560b,Inbound,Returns,Reverse Pickup Enquiry,,e4fde4a4-b4b4-476f-8a58-1ce89ddaa6e7,,28/08/2023 09:55,28/08/2023 00:00,28-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
36909106-89cd-4625-a96e-6a8bfed19fe1,Inbound,Refund Related,Refund Related Issues,,615c58da-8b55-43a4-abe7-3663a436a930,12/08/2023 21:15,28/08/2023 11:14,28/08/2023 00:00,28-Aug-23,SUKET,LifeStyle,799,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
aca61d6f-b4e5-431b-ad53-23cdfba24897,Inbound,Feedback,UnProfessional Behaviour,,33979f04-dd1c-4995-8982-60c3e07a197a,,28/08/2023 18:38,28/08/2023 00:00,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
1594bb68-383d-4aa9-9387-d2e3cf9b455a,Inbound,Order Related,Order status enquiry,,b7845667-1f69-47c3-82b9-c941d617c810,15/08/2023 14:00,28/08/2023 16:50,28/08/2023 00:00,28-Aug-23,KADIPUR,Books & General merchandise,3299,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,1
49ba6e70-43b5-412b-acc2-302a6d1e6bc0,Inbound,Order Related,Delayed,Very Bad Curior Service ,4a9a82f0-f705-461c-be3e-c6cca41c49a7,22/08/2023 09:35,28/08/2023 14:17,28/08/2023 00:00,28-Aug-23,AHMED NAGAR,Electronics,1199,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,1
23a9e4e9-c5d9-417c-9256-fe4d6a864b0a,Inbound,Returns,Exchange / Replacement,,32818654-ecdd-4f69-b3ff-365054681b33,08/08/2023 11:05,28/08/2023 10:34,28/08/2023 00:00,28-Aug-23,PUNE,Mobile,18999,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
7b9b0d53-b09e-48f0-b3a7-9c705baa75fc,Inbound,Returns,Reverse Pickup Enquiry,,13d77083-3259-4e9f-91bf-5dce6bb6b285,,27/08/2023 21:46,28/08/2023 00:00,28-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a018b069-9ec9-4e78-9f3d-45491bab6470,Inbound,Order Related,Seller Cancelled Order,Thanks,698612fe-a3a8-455c-adfc-20557eb91a02,,28/08/2023 21:21,28/08/2023 00:00,28-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
c5bd55e3-975d-49d1-8276-8769e6f85aee,Inbound,Order Related,Order status enquiry,Tell your executive to talk only in a language chosen by the customer.,43a10b82-2c03-4dcf-ad1c-94d20a4d4cb6,,28/08/2023 22:01,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,2
2e589c77-ede6-4f1b-b4b3-8e13904b7738,Inbound,Order Related,Delayed,,84485c51-9cc3-45cc-b5cd-5b8edc862ede,,28/08/2023 13:53,28/08/2023 00:00,28-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
220a14ae-5941-483a-be76-b077ff00f749,Inbound,Returns,Service Centres Related,,34b64cf7-0133-474b-9bc0-e24c5ffbd989,,28/08/2023 17:08,28/08/2023 00:00,28-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
2aa6b7f3-ff40-49f5-a500-5ef54fed3ab6,Inbound,Order Related,Delayed,,72d81d8a-1bbe-4227-8c5d-deafb53f1f73,,28/08/2023 18:14,28/08/2023 00:00,28-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
f2dc942a-b8c1-4002-991f-9b1239a8f1fc,Outcall,Order Related,General Enquiry,,420c66f1-6a99-45c9-a38d-2ef578738885,,28/08/2023 22:35,28/08/2023 00:00,28-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
2a76e463-e378-47e4-97e4-0fcf0e5b5e6c,Inbound,Order Related,Delayed,,1a666242-6d68-4d3c-99fb-40cca2aa78de,,28/08/2023 04:47,28/08/2023 00:00,28-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
0735f11a-482e-46a8-ab24-87fa92a8415c,Inbound,Returns,Reverse Pickup Enquiry,,a361c2ac-e1a9-426c-ad91-47877586283e,,28/08/2023 13:44,28/08/2023 00:00,28-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
cfe3f876-6422-4281-b583-b34fd0afe3e3,Outcall,Order Related,Order status enquiry,,290eb5f9-7d34-4ed6-8086-750579ffe5ff,,28/08/2023 18:53,28/08/2023 00:00,28-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a16c361b-b340-4278-b441-69d36dea222f,Inbound,Returns,Reverse Pickup Enquiry,,47fdb156-e45b-4211-b1c2-5a7500f4f249,,28/08/2023 11:23,28/08/2023 00:00,28-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,4
1c25c552-b4d8-4699-891c-cad362c4a7ab,Inbound,Payments related,Payment related Queries,,d90ee996-9378-42fc-8da7-0217b2be4fc0,,28/08/2023 15:19,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
308e5a57-a1e8-4fa7-9bbf-db82db964200,Outcall,Product Queries,Product Specific Information,,96dc653f-24ce-46d0-9cea-1602240f8d21,,28/08/2023 20:46,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
3dc37209-89fb-40b1-85da-828d20e1df28,Inbound,Returns,Fraudulent User,Bed selars ,113ffbcf-be28-4cd0-92ac-06cd645d00cc,,28/08/2023 15:44,28/08/2023 00:00,28-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
59ae9e59-0448-472f-ad67-dea5a5346973,Inbound,Order Related,Delayed,,ec15e8eb-95a7-484b-9a97-0af87697402f,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
5a2d6a72-41f9-4ad2-b883-a49ab05957c6,Outcall,Returns,Reverse Pickup Enquiry,,10141100-4030-46da-a900-e4d97968ef8a,,28/08/2023 10:24,28/08/2023 00:00,28-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
47c9f6fe-3942-405c-9f19-8e874edfa070,Inbound,Returns,Exchange / Replacement,Executive does not have product knowledge ,f7022d24-2740-4391-8100-987a4d83dc52,,28/08/2023 10:24,28/08/2023 00:00,28-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
2fbcfd9c-6b0f-4f95-8b50-945c13f920df,Inbound,Payments related,Payment related Queries,,42400d02-5d2b-48f9-ba70-534125d5fe5a,,28/08/2023 20:43,28/08/2023 00:00,28-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
ad5f8d0a-6b5c-4705-a24a-fbae2474fa46,Inbound,Returns,Reverse Pickup Enquiry,,d732edd8-9bd8-4c56-98e2-c83e7ea15460,,28/08/2023 19:12,28/08/2023 00:00,28-Aug-23,,,,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,4
1493ede2-8c85-48d7-8a0a-a72d4a659010,Inbound,Returns,Reverse Pickup Enquiry,,3f61cd91-8544-44c7-9056-70740054d98d,,28/08/2023 17:41,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,4
d41cfd7c-1e3e-474d-9657-2ad5e4057264,Email,Returns,Return request,,1573e55e-b1fa-4d56-a5a0-b46056063f30,,27/08/2023 10:45,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,1
f5c7a51f-faa4-467a-bbdd-a72f04ab73c5,Inbound,Cancellation,Not Needed,,1e8f409d-0b1c-41a5-b7d1-392c5ca2685c,,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5746f30d-9fa0-4782-9207-87576a521507,Inbound,Returns,Return request,Nice,d4fa628e-4b75-4cde-bb8a-291be99c4b53,,28/08/2023 15:25,28/08/2023 00:00,28-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
22f60d5f-e1ae-4ec0-955b-47e4d09f8c67,Inbound,Returns,Wrong,,a82b0568-b299-48f3-b49e-0d668fd49ce3,,28/08/2023 17:01,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
0a50767c-20cb-4ac0-b1ec-cd7e05366786,Inbound,Returns,Reverse Pickup Enquiry,Nice recommendation ,61bd6dba-573f-43a5-9ecc-6bfccc61a452,,28/08/2023 15:09,28/08/2023 00:00,28-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
73aa1f63-c5fa-4980-a3ae-22057385f8cb,Inbound,Returns,Reverse Pickup Enquiry,,843c16a4-4fe0-403c-8f4a-6761c427f0f4,,28/08/2023 09:37,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
15a17272-e68e-4aa3-8697-b0f611d47fd7,Inbound,Shopzilla Related,General Enquiry,Nice service ,7e54141d-aba6-487c-93c0-b2798958f943,,28/08/2023 11:10,28/08/2023 00:00,28-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
62f42f24-4372-453b-81e5-2b3ca8f110f6,Inbound,Order Related,Order status enquiry,,8df9b8b8-ad10-4b3b-ab92-90a2db6f1ddb,,28/08/2023 17:50,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,4
3e961b6d-fc95-4538-ba2f-8b7b7dd10287,Outcall,Shopzilla Related,General Enquiry,Good,2f46231e-45bb-4fda-aace-d2bfe116bf00,,28/08/2023 20:20,28/08/2023 00:00,28-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d564a957-16b0-4755-ac57-9d66d083e08e,Outcall,Order Related,Customer Requested Modifications,Best Luck ??,739a5f88-d0f1-4cab-b919-9ec48f0c977c,,28/08/2023 08:00,28/08/2023 00:00,28-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3bd17bdd-6539-4935-b1b5-ebb48fd8a547,Inbound,Order Related,Installation/demo,,2f6f6d29-2f82-43d9-9bcb-460fa89ae74e,,28/08/2023 09:06,28/08/2023 00:00,28-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
fe03a26c-81b2-4178-9e81-5d94c84e2fd2,Inbound,Returns,Reverse Pickup Enquiry,,9e752794-cf2b-4723-a2f8-610ae16d32a5,,28/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,,,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,5
a0d6ab7e-74a5-461d-8889-3e1cadb47c18,Email,Returns,Reverse Pickup Enquiry,,231b6009-a9b3-4cff-9cf9-dd420fd658db,,28/08/2023 09:30,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
a0bbb312-4b85-4ad9-881e-20496ed7f400,Inbound,Returns,Return request,,b91a0f9f-2253-43cf-ba68-394b4c14c774,,28/08/2023 12:29,28/08/2023 00:00,28-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
ca031338-2e57-4abc-b66f-c346cae7cfa9,Inbound,Returns,Reverse Pickup Enquiry,Good ,0641db2c-5a48-41f9-9d86-d1776c942f96,,28/08/2023 07:52,28/08/2023 00:00,28-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
e623f24e-ed39-4097-adeb-91d3e224ced8,Inbound,Order Related,Order status enquiry,,5b2fbbbb-4aa2-49db-a72b-b4f33452ba46,,28/08/2023 12:07,28/08/2023 00:00,28-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a10e000e-b454-456c-95af-a6a9e5ce02ad,Inbound,Returns,Missing,,05d39245-bf95-4b4e-8802-e23009e16712,,27/08/2023 15:22,28/08/2023 00:00,28-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1f232436-0e5c-4c1b-92b3-86adbf0576ac,Inbound,Order Related,Installation/demo,,66308ddc-ae98-43fb-a57a-4b1cbfc64ea8,,28/08/2023 11:03,28/08/2023 00:00,28-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f6f3acf3-dd66-41fa-90fa-e7030dfac50b,Inbound,Order Related,Order status enquiry,,2b4e4e41-0256-41f3-81d2-a0763a73e802,,28/08/2023 14:28,28/08/2023 00:00,28-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
e19b0815-82c9-490a-b557-2c1c19869279,Inbound,Returns,Fraudulent User,Good behaviour,be04179b-3c88-4061-8638-706321fc17ba,,28/08/2023 18:01,28/08/2023 00:00,28-Aug-23,,,,,Jill Bird,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
0dc0e181-36ab-4d2a-a55f-bf76485acbcb,Inbound,Order Related,Order status enquiry,  good person,7c0b2e97-7023-4e30-abe7-b633bdabfdcd,,28/08/2023 18:30,28/08/2023 00:00,28-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
abb16dfd-df15-43b1-a035-06ff83bb4e77,Email,Feedback,UnProfessional Behaviour,Very bad experience,62f29327-1d95-4398-94d5-904b8f3af439,,28/08/2023 21:34,28/08/2023 00:00,28-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
c2a41442-8d4f-4d09-bc7b-de94bc3ca2de,Inbound,Order Related,Order status enquiry,,98adaa0d-9d07-4eca-b014-b33cf1f478d4,,28/08/2023 06:55,28/08/2023 00:00,28-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
338514b1-ecdf-430e-9500-a8334ce7c69f,Outcall,Returns,Reverse Pickup Enquiry,Nyc customer service ,75286a99-33dd-47f2-bbb8-8264f1f00c53,,28/08/2023 11:24,28/08/2023 00:00,28-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c89803b5-cfa3-40e1-b505-c764fc90a7d1,Inbound,Returns,Reverse Pickup Enquiry,Nice costumer ,f28b9ca3-b612-43b9-b651-0b1f731ccf5f,,28/08/2023 12:53,28/08/2023 00:00,28-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
61efd890-3cdc-4ec3-b994-ee9afed71c6c,Inbound,Product Queries,Product Specific Information,,e80f264f-c231-4ed2-b763-c4724ce5d719,,28/08/2023 15:16,28/08/2023 00:00,28-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
dde7f7e2-053a-4524-aedd-e412846c29d6,Inbound,Returns,Reverse Pickup Enquiry,,282f5c95-25c1-455e-9486-5e31e35813b7,,28/08/2023 08:56,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
020ccc2c-6407-4ac6-bae7-2c60554d743e,Inbound,Shopzilla Related,Shopzila Premium Related,Waste of time to contact Customer Care,dcfba1eb-69d5-4ca0-9e5d-7a8c93a3e77b,,28/08/2023 09:09,28/08/2023 00:00,28-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,1
31002b83-e921-4a0f-ac97-23668aa4570e,Inbound,Order Related,Order status enquiry,,12b7afae-f832-40aa-992f-e569ba989d32,,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,,,,,Amanda Cook,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b1e2388a-a97d-44be-9363-a78e16a19047,Outcall,Refund Related,Refund Enquiry,,fb7cce0c-0367-4357-9440-f41ec33ddc71,,28/08/2023 14:27,28/08/2023 00:00,28-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,1
4ce8aef0-24a2-47df-832a-dc51156fd8fd,Outcall,Order Related,Customer Requested Modifications,,fb4d10fa-d5a2-4627-9bf5-6f4c26ee5f3e,22/08/2023 13:14,28/08/2023 12:57,28/08/2023 00:00,28-Aug-23,AGARTALA,Books & General merchandise,399,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
60fa2064-914b-4b23-ace7-aeb4f86ebe07,Outcall,Order Related,Order status enquiry,,09a4531b-ec63-4ff5-9cb7-ae90a93d9e01,,28/08/2023 19:31,28/08/2023 00:00,28-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,3
89d93cd0-5106-4ece-9ed5-80cb99c27317,Inbound,Returns,Return request,,3d08ed48-e335-433b-aa61-d9f54a867b73,,28/08/2023 11:22,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
08bdb287-6c79-446c-8c8c-9e8862a85790,Outcall,Order Related,Order status enquiry,Good ,caa4ac31-e967-48f4-9b33-83ed9666fe72,,28/08/2023 11:54,28/08/2023 00:00,28-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
0d8b7e6b-95ac-41ee-814b-a5eff87032dc,Outcall,Payments related,Online Payment Issues,,d4392df5-8e49-4500-b793-995a26be4fef,,28/08/2023 20:52,28/08/2023 00:00,28-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e52add98-d590-49b6-b599-2e5ce5506a73,Inbound,Cancellation,Not Needed,,55e4d95b-2371-4f2c-bef9-c3b7ca47cd58,,28/08/2023 20:58,28/08/2023 00:00,28-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
10f0ef40-92f3-4ff6-8871-19151ff72487,Inbound,Returns,Service Centres Related,,e1c494cc-c34e-48d2-9f16-f91c47785e7f,,28/08/2023 15:04,28/08/2023 00:00,28-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,4
3abbe6c3-b8a8-4677-86e5-c3690d7107ef,Inbound,Feedback,UnProfessional Behaviour,,775d0495-76a8-41fe-9303-de09f0e1d299,,28/08/2023 08:23,28/08/2023 00:00,28-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
67d3ad0d-3029-4387-9a34-1d4639012716,Inbound,Refund Related,Refund Enquiry,,261f741d-b1f5-4af9-aff4-545b98b5af59,11/08/2023 15:12,28/08/2023 21:53,28/08/2023 00:00,28-Aug-23,ALLAHABAD,LifeStyle,599,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
f571a4b4-4dc0-4136-94a2-c236ec6ce695,Outcall,Feedback,UnProfessional Behaviour,,1e47a78b-83fd-45d5-bed9-887cf598d432,22/08/2023 14:38,28/08/2023 15:33,28/08/2023 00:00,28-Aug-23,NEW DELHI,Books & General merchandise,220,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,4
4dec0201-08d5-4b12-871f-04a37b045f28,Inbound,Order Related,Order status enquiry,Nice,cac9e8ea-da97-4b2f-9ac9-e95da5ab7c47,,28/08/2023 11:10,28/08/2023 00:00,28-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
81716ae1-77d0-42d7-bdaf-c005e544c3dc,Inbound,Returns,Return request,"Har bar color or size me defferent aata hai, oder   ,usse koi na koi defferent aata hai, size, colour, please my order replace and my order iteam received..",510adf40-51cf-44c7-ae49-386d6ea8831e,,28/08/2023 15:28,28/08/2023 00:00,28-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5450b193-2ee9-426f-831a-2a8e36748cc8,Inbound,Returns,Fraudulent User,,3f3ce15b-f070-4485-936a-8af6bce9ef37,,28/08/2023 19:16,28/08/2023 00:00,28-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,2
839e83bb-e168-4b3f-ab71-72f1e823f650,Inbound,Order Related,Seller Cancelled Order,,5c932134-d5fd-4585-813c-9374f2700de0,,28/08/2023 13:18,28/08/2023 00:00,28-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fedd9803-e68f-4e19-8cc6-6399cf836d35,Inbound,Product Queries,Product Specific Information,,f5d58263-4d47-47f6-935f-6689a394c0bc,,28/08/2023 17:27,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
d2a1ac7a-b83e-4227-821b-6d67850ffe75,Outcall,Returns,Return request,,6060fe89-3811-45b1-bd3c-8299e50c8f61,16/08/2023 22:29,28/08/2023 11:10,28/08/2023 00:00,28-Aug-23,KALAIGAON,Home,179,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
e4524101-7efb-4da4-9503-27e0f4494fef,Inbound,Order Related,Delayed,,2c4618b6-ce45-4ab4-80f9-5f6fc40f79e4,,28/08/2023 18:33,28/08/2023 00:00,28-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
5eceaeea-9a1b-43c1-9256-b3cab90d3cef,Inbound,Order Related,Delayed,,3579f7aa-9a8d-4b83-b17e-61cecb0cd33c,,28/08/2023 14:34,28/08/2023 00:00,28-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
a92b5937-1315-4830-8bac-dddc70fbd7d9,Inbound,Returns,Fraudulent User,very bad,a230aca9-9bbc-4ecc-92ef-1a8aa254e427,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,1
1ee9f43e-6e94-4f65-9996-b0c194a2c4d0,Inbound,Order Related,Order status enquiry,,1ad04be0-c987-4f3c-a6ba-23c8b3e2e7a3,,28/08/2023 18:57,28/08/2023 00:00,28-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4ac81f44-d3b4-47a5-a322-e69a2165e36a,Outcall,Returns,Reverse Pickup Enquiry,,ea101a85-839c-4b97-9ccb-4e52e1b64454,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
3f9855f0-e8a1-4353-bfc4-9ccd234b979d,Inbound,Returns,Reverse Pickup Enquiry,,5488e450-658f-4c53-a970-6cbe0e4a6708,,28/08/2023 12:33,28/08/2023 00:00,28-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,4
2ad6f66e-31ec-4fe5-81f6-eaed80dff1a4,Outcall,Refund Related,Refund Related Issues,Very good ,662ef1cb-d89a-414b-bbcf-fcb87a71994c,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
e82ae9c6-50b4-4e81-97a1-13b0cb390913,Inbound,Returns,Wrong,Excellent images and resolve my problem thank you so much ,d16b6214-7649-4b8d-a67b-7091c7264057,,28/08/2023 16:30,28/08/2023 00:00,28-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b744c2d9-0839-4776-9f8c-294307a01b6e,Inbound,Returns,Return request,,7c7ae469-e695-460e-b98c-929e8d0d94b1,,28/08/2023 16:05,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
4371a10f-9fc0-49c9-89a0-d08cf9dfe694,Outcall,Returns,Missing,,ba2c52e3-ccc3-4de8-834e-b5c1ff7cd2df,,28/08/2023 16:06,28/08/2023 00:00,28-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
d1c75ba8-001f-484a-9243-1abc1e0d7d02,Outcall,Returns,Reverse Pickup Enquiry,,310b1c89-3517-4fde-9727-cc6985ca8e17,,28/08/2023 17:15,28/08/2023 00:00,28-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
84f18470-ecc5-4056-adaf-1eef5ab71304,Inbound,Payments related,PayLater related,,330cf787-25f5-46d5-aa9a-7ad4178ad763,,28/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
61a3fce2-a255-4eb8-9a00-31e14ef4d536,Inbound,Returns,Return request,,cc5bbb94-29f9-48b5-b0a7-17604e4dc40d,,28/08/2023 09:11,28/08/2023 00:00,28-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
6846b8d5-585b-4539-98ed-a84efdf5c2fa,Inbound,Feedback,UnProfessional Behaviour,,76c36cc2-adaa-475f-88a5-d013fef22345,,28/08/2023 09:15,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
96628440-a49e-4d06-aa40-524ad47ebe4f,Inbound,Shopzilla Related,Account updation,,7daaf7b9-6fe7-4a2f-b857-b44f13827ded,,28/08/2023 11:43,28/08/2023 00:00,28-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
91f40cae-7b93-4a95-b51a-859fb4533148,Inbound,Order Related,Installation/demo,Very bad coustomer support not given proper information ,411fd487-8917-461c-8db2-1db4f8e33fa5,,28/08/2023 17:59,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
c6d1cea7-605a-4d9f-a4ea-560dc5869042,Email,Returns,Return request,,1761246e-6bb5-4c48-9cae-e82acbbe2603,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
ded1fcd9-c738-496f-83ad-b27f383f71f9,Inbound,Returns,Reverse Pickup Enquiry,,b2325cb2-55fa-4828-a323-7bfeec3190aa,06/08/2023 20:44,28/08/2023 08:43,28/08/2023 00:00,28-Aug-23,DEVPRAYAG,Books & General merchandise,391,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
309fdcf1-6074-4e47-a407-36ec1ed9f7aa,Inbound,Payments related,Payment related Queries,,f77f80ac-c582-41e7-9c6e-278dc84b5c62,,28/08/2023 09:47,28/08/2023 00:00,28-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
d70253a5-3d78-405e-8c4f-d1f20961f9cf,Inbound,Refund Related,Refund Enquiry,That's awesome.... beautiful manner thanks ,7dd0b8c7-fd49-431e-a40b-53aa1b1f770f,,28/08/2023 21:50,28/08/2023 00:00,28-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
93cbc384-f6c3-42eb-ba70-2556fb4a85ac,Email,Cancellation,Not Needed,Exeilent,725d167f-0c5b-4c0f-a57f-3b9361cabbae,,28/08/2023 14:43,28/08/2023 00:00,28-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0f93b1aa-d53c-456d-aebe-d907fbd100eb,Inbound,Order Related,Delayed,,155ebbdc-b026-44d0-b348-2c054e68325e,,28/08/2023 07:22,28/08/2023 00:00,28-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d4be8de8-c184-452e-bb51-8e10ad0b14cd,Inbound,Product Queries,Product Specific Information,It was all good ,08c671e0-a7bc-4b4c-9ffd-b1bc8e69905b,,28/08/2023 10:22,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
0bfa6b2f-4a57-4b07-aec8-29338d3b0930,Outcall,Payments related,Wallet related,,42d192c8-fc4e-4d06-ae4b-4a9ac5c7096e,,28/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
875fb728-0937-4646-a7dc-bfca55d08208,Outcall,Shopzilla Related,General Enquiry,,cf19adb4-00a6-4403-b785-08a9309c7ee4,,28/08/2023 18:15,28/08/2023 00:00,28-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
2ced19f4-08c8-4d6c-9574-068f1fb4a985,Inbound,Refund Related,Refund Related Issues,My problem is still not solved ,5e5b427f-0487-4baf-b172-74b2c72707e0,,27/08/2023 08:31,28/08/2023 00:00,28-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,1
bff81cc1-e14d-4fe7-b849-a0707563a60d,Inbound,Returns,Reverse Pickup Enquiry,,6dfce009-ef3c-49b4-9123-9fd3627e5097,,28/08/2023 08:27,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b4af88e0-e2ce-4bc4-af36-a7f3e3bc951a,Outcall,Payments related,Online Payment Issues,Yes,611ad0af-a3cd-408c-9dcb-b2db82302328,,28/08/2023 17:19,28/08/2023 00:00,28-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
feddfe96-23da-4048-8834-d7e175682940,Inbound,Returns,Missing,Nice ,ad105cc8-ec88-4502-99ea-a62683675c5c,,28/08/2023 09:40,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
a62c3f57-54c6-4024-b51c-689cb74a8e1c,Inbound,Payments related,Payment pending,,02aea020-c034-4705-b75f-c2f28c5cd2e6,,27/08/2023 22:28,28/08/2023 00:00,28-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
c040edea-7997-4366-877e-ec60acb6ceea,Outcall,Order Related,Installation/demo,,9ec6a641-267b-4329-ba45-17e34d750552,,28/08/2023 07:57,28/08/2023 00:00,28-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f7885271-9ab1-458a-87be-cf410d899aae,Inbound,Returns,Reverse Pickup Enquiry,,83041878-c2c7-4021-bfd7-9a30f3d47335,,28/08/2023 13:41,28/08/2023 00:00,28-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
02aaec64-04ff-455d-a487-0785319bb64a,Inbound,Order Related,Priority delivery,,89948a95-ec8f-47e3-aac6-6d68edab9881,,28/08/2023 15:16,28/08/2023 00:00,28-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0bc7a1aa-b525-4dd1-8e5a-ecb243932a94,Inbound,Order Related,Delayed,,3de33a75-4a88-4603-92ed-ee18f48ffa22,,28/08/2023 10:02,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0800c088-d161-4a28-baf4-18ce5fc50344,Outcall,Returns,Reverse Pickup Enquiry,,54ccc218-bfa6-4b4e-a533-a345418e7991,,28/08/2023 09:38,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
f74aef30-1862-4cf6-8a30-1ac0c16a1d18,Inbound,Order Related,Invoice request,,6596807f-22c0-4b16-b971-2d529116486a,,28/08/2023 10:54,28/08/2023 00:00,28-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
1b15d05b-8a8b-4fb8-8385-ff5e3369891a,Email,Order Related,Installation/demo,,df739ff6-7285-4c6a-be2a-06ceb8248457,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
4d6282a6-e5bf-4c89-9175-aeb339e16e93,Outcall,Feedback,UnProfessional Behaviour,,581848dc-da00-4a26-8bb4-b1de4f55de48,,28/08/2023 19:56,28/08/2023 00:00,28-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
b278fcce-9e79-420f-86a0-a1b2827a5224,Inbound,Returns,Return request,Thank u,ccbd04db-5b67-4f5d-bc53-b2353f9a699a,,28/08/2023 16:33,28/08/2023 00:00,28-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6488961d-ca10-4178-9999-9d1e2046ce21,Email,Returns,Service Centres Related,,eb8edf40-eb2b-4e64-9b74-11611138e858,,27/08/2023 15:13,28/08/2023 00:00,28-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
427981d8-73ed-418e-8ebe-87588215499f,Inbound,Shopzilla Related,General Enquiry,,524f4796-bd9a-481f-8cdb-eb70c1585933,,28/08/2023 07:30,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
973e279f-0b83-4301-839e-fb904cc37a50,Inbound,Product Queries,Product Specific Information,,36b68bf8-300b-40d0-9444-c58dca78e023,,28/08/2023 09:14,28/08/2023 00:00,28-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,2
c0a2212d-0e41-4431-a248-5e6047b7e76b,Inbound,Product Queries,Product Specific Information,Every order should be refundable ,e867cb70-9912-48f8-a305-9ece6061f6ab,,28/08/2023 10:25,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
943442c1-abad-4368-b83b-17843fb864dd,Inbound,Returns,Reverse Pickup Enquiry,I am sad,a0f57a54-033f-4e17-a4f4-9d96a14b4ad0,,28/08/2023 10:37,28/08/2023 00:00,28-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,3
a46226a0-8225-4ee0-972f-c60e41c7c293,Outcall,Product Queries,Product Specific Information,Why Shopzilla is inflating prices??? Ain't gonna buy big price products from Shopzilla anymore in future. UNFAIR PRACTICE by Shopzilla.,a0a66cbb-65c6-431a-811b-42327facc7fd,,28/08/2023 12:29,28/08/2023 00:00,28-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
05693fa4-6403-43a3-80f4-ffff19166171,Email,Refund Related,Refund Enquiry,,721ed3e7-2122-43c5-b5f1-6dd33d6d2538,,28/08/2023 13:02,28/08/2023 00:00,28-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dce4c60c-b21d-4e00-952b-a645f45c9bce,Inbound,Order Related,Order status enquiry,,bca13b19-d454-4f0b-b3c6-c5947070780a,,28/08/2023 20:54,28/08/2023 00:00,28-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1ac76c28-993e-4469-966f-b7c5e08d4f34,Inbound,Order Related,Delayed,,317d6e55-a944-4e4e-85a5-f25d2cc80bfe,,28/08/2023 22:53,28/08/2023 00:00,28-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
72a5a4e9-fa45-46c2-8874-7709c5df9118,Inbound,Returns,Return request,,dc86ba07-b0cc-492d-bbcd-5d11d1e1b2b9,,28/08/2023 14:55,28/08/2023 00:00,28-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
39f61b04-685f-4a47-a1da-0f556338a766,Inbound,Returns,Wrong,,f6bc80f1-3818-4060-8286-6fa86463f784,,28/08/2023 10:54,28/08/2023 00:00,28-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
f15cf42a-1564-4dc1-bc28-c93e2c29c5f1,Inbound,Returns,Fraudulent User,,5524aa0e-f398-4baa-be99-71da053a5f45,,28/08/2023 12:47,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
7e41a1ba-a30c-426f-bc4f-5923122184b2,Outcall,Returns,Return request,Thanks to dear representative sir. ,10af3fc1-e811-4fdb-866b-b2ca73985615,,28/08/2023 21:49,28/08/2023 00:00,28-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
03ca9425-2b6b-411c-a9d9-c83ebda9c360,Inbound,Order Related,Delayed,,bd1343b9-6e1e-4fc6-9a00-fa75a1ed88d6,18/08/2023 21:50,28/08/2023 16:53,28/08/2023 00:00,28-Aug-23,AHMEDABAD,Electronics,1299,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
0a1b2355-9368-4b2e-81d7-9bc065d071bb,Inbound,Order Related,Customer Requested Modifications,its good to have such a fast response system so far issue resolution is see.,80159747-66f4-4eaa-8a16-9689315526bc,,27/08/2023 19:12,28/08/2023 00:00,28-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
a7ad1c26-cd85-4ef3-aeaa-ad002bf7a28b,Inbound,Order Related,Order status enquiry,Hello ??,a680630a-bff0-4e78-969a-2f7abab1d370,,28/08/2023 09:47,28/08/2023 00:00,28-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
23652a30-1f46-4746-ac0d-3b93cd464604,Inbound,Order Related,Seller Cancelled Order,,bb5d1150-2ccd-42e1-92cc-a164fdb82645,,28/08/2023 14:14,28/08/2023 00:00,28-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
bb90031a-4945-4e96-b08e-4949b17c20ce,Inbound,Returns,Return request,,d48f3bd7-9805-46e2-a783-b8d1b89671fc,,28/08/2023 17:52,28/08/2023 00:00,28-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
5c142f0d-6398-4fd6-8874-1a09f2b05190,Email,Refund Related,Refund Enquiry,Good customer service ,0d54c2f5-9bb9-471d-9cde-e7b8d65ec447,22/08/2023 13:13,28/08/2023 14:20,28/08/2023 00:00,28-Aug-23,PUNE,LifeStyle,784,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,4
1426a33d-7d08-4e88-b0b1-3c346fb4c72b,Inbound,Returns,Reverse Pickup Enquiry,Thank you,e1be80f6-c808-4b7b-a4fb-eb4ef1698047,,28/08/2023 13:21,28/08/2023 00:00,28-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
a7cd1146-9b3f-41d0-ad37-61bca9b4ae2e,Inbound,Order Related,Delayed,,8fbad47f-f8ff-4813-bdaa-7c065c2bab75,,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
8bf5be84-94c4-4c0a-acb9-47e8007751da,Inbound,Returns,Reverse Pickup Enquiry,,216b6c5f-658d-49e0-8b72-bdf8716ee3f9,,28/08/2023 11:34,28/08/2023 00:00,28-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
9ec28879-79d0-4807-99dd-d4da93d67db3,Outcall,Cancellation,Return cancellation,Loves your products customer service is very good ,b98f9f6c-4c7d-49a4-9106-31b2c40bda51,,28/08/2023 11:52,28/08/2023 00:00,28-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
fe80b7bd-0b6e-408a-8a73-74affa7ded6e,Inbound,Shopzilla Related,General Enquiry,Nice ,57786b6e-2cba-45d4-9516-065b4bb3b807,,28/08/2023 16:13,28/08/2023 00:00,28-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
78c89cba-e572-47f1-ba86-7feaf36016b4,Inbound,Feedback,UnProfessional Behaviour,,2b4bf50d-100c-4b6c-a93f-6fc49c695705,,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
1038d92f-b789-4ee5-ad58-1f99dcb131ee,Inbound,Payments related,Online Payment Issues,,4bf87185-02cf-44a0-8f6d-1d0fc8823dbc,,28/08/2023 17:44,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,4
15d6d32b-ed2d-45cd-b66c-84427a2b53ad,Inbound,Returns,Wrong,ABID,f450617c-397e-491c-8cff-3a282ccc6261,,28/08/2023 13:32,28/08/2023 00:00,28-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
b98f6861-1cda-4472-8d4d-e35dd7e7b2fd,Outcall,Returns,Return request,,6531b3bc-8be9-4966-bfa0-3e93909cd25f,,28/08/2023 18:06,28/08/2023 00:00,28-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
ff2565aa-6f07-4c9d-ba47-ad75e9539de0,Inbound,Returns,Missing,,e660b381-7e86-4387-bb7f-8537ac70c003,19/08/2023 17:53,28/08/2023 14:51,28/08/2023 00:00,28-Aug-23,FIROZABAD,LifeStyle,251,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
ab688473-b88f-432f-a4b0-70bb0e218379,Inbound,Order Related,Order status enquiry,,f5138b17-4ecf-4c1a-a671-f97af1e4750f,,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9270ea60-facc-4a6d-892d-59a8681b58e3,Inbound,Feedback,UnProfessional Behaviour,,c4f68466-a2d0-4cef-b296-443a87dc9f10,,28/08/2023 11:56,28/08/2023 00:00,28-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
7f128e61-e349-48ee-9611-7d3bd995c624,Inbound,Order Related,Invoice request,,98ea9809-525c-4c8c-8b6f-10ace9220123,,28/08/2023 18:07,28/08/2023 00:00,28-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
d2aa0c49-b20c-430f-9a65-0c812577f4e6,Inbound,Order Related,Order status enquiry,,526c9c2e-444c-4c2a-99e3-58c469efbf87,20/08/2023 17:34,28/08/2023 16:53,28/08/2023 00:00,28-Aug-23,MADHUBANI,Home,175,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
97b2bb0e-3be8-4c7e-beb2-cd6e69124714,Inbound,Returns,Exchange / Replacement,,f86ad63b-f98a-4b14-8a1d-0b4103d176c5,,27/08/2023 14:17,28/08/2023 00:00,28-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,2
4663a0dc-d185-4a12-8a96-ac7ca5b18fd6,Inbound,Returns,Wrong,Thanks ,f8ccd346-461e-40c1-9863-beca80cc7358,,28/08/2023 08:10,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
eda51d01-f3e1-4fa2-b451-57cb61f54bd1,Inbound,Order Related,Priority delivery,,28a1dfd1-8186-490b-b097-9abdbb20b2b5,,28/08/2023 09:19,28/08/2023 00:00,28-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
ee123272-02fb-4b0f-b54f-077513b8ad2e,Outcall,Shopzilla Related,Signup Issues,,4e9d65fd-73b7-47ce-b762-86058bf5266d,,28/08/2023 09:59,28/08/2023 00:00,28-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
b91a2efd-10b7-49e4-9acc-178ead5b783b,Inbound,Returns,Reverse Pickup Enquiry,,5ff5e1f2-85b2-4b67-a7f8-edb49ab288e6,,28/08/2023 22:59,28/08/2023 00:00,28-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,4
27216f89-2a8a-4a94-8f88-25fc02379827,Inbound,Order Related,Delayed,Incident: product still not delivered and the complaint lodged on 22 Aug and still no solution to it. please for god sake could you refund my money. i m tired speaking now,d4db76e2-0fb3-4acb-978f-577adc57aae0,14/08/2023 21:40,25/08/2023 21:36,28/08/2023 00:00,28-Aug-23,DARJEELING,Books & General merchandise,699,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
0aeb2d63-54f6-4e14-bbd6-3739a8ca6aa5,Inbound,Returns,Wrong,Need immediate return,b7bbffd5-8113-4302-825f-ac2de28a3214,,28/08/2023 20:45,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
494beaa6-9fca-4394-82a2-f39c4a6dbc97,Inbound,Offers & Cashback,Instant discount,,6ee724cf-f8ce-4fab-bcf1-0962ab27f4f5,,28/08/2023 08:36,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
718055ef-6626-4b69-a878-f3a5a835674a,Inbound,Cancellation,Not Needed,Keep growing  .I enjoyed every time I shop on   ,e0c56fc2-d5f1-41af-a907-6cec582bbf4a,,28/08/2023 09:18,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
82339e48-8b97-4cdc-b450-484013c3ac2d,Inbound,Returns,Reverse Pickup Enquiry,,a3e2398a-bdeb-4584-9f75-9181c27431b2,13/08/2023 15:06,28/08/2023 10:31,28/08/2023 00:00,28-Aug-23,SALIPUR,Books & General merchandise,4620,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
7a9fc6a7-9d51-44f3-b523-272308f8352f,Inbound,Returns,Reverse Pickup Enquiry,Nice feefback,f477f528-9fc6-4695-90bc-abe397db5671,,28/08/2023 11:59,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a3409190-963c-4842-8fc7-429f80b92c69,Inbound,Returns,Reverse Pickup Enquiry,,d6c6e7d4-095b-428d-a7b9-e43e9cb548ed,,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
1c35d67d-104b-4a3d-8dbd-4dd71b4fbaf1,Inbound,Order Related,Order status enquiry,,6f56df47-a032-4ae8-9152-34c3aea884bc,,28/08/2023 09:27,28/08/2023 00:00,28-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
67c9698a-f0c7-4bc1-8cee-e9676727f04d,Inbound,Returns,Reverse Pickup Enquiry,,72777197-b510-4e87-8426-83d1fb70d104,,28/08/2023 15:38,28/08/2023 00:00,28-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,3
3841a8c0-77be-4190-94f6-4fb9471bcc11,Inbound,Refund Related,Refund Related Issues,Best service ,f07644d1-22ed-4980-bec4-1b503d66c9ed,,28/08/2023 19:37,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
72ffbcf0-c5b9-42d2-804f-bb8a734d22ed,Inbound,Order Related,Delayed,,166d8742-af6f-4668-a8eb-b4c129dd5b7b,,28/08/2023 14:14,28/08/2023 00:00,28-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,4
6028c233-f71d-4c92-bc8d-d82f4319bf65,Inbound,Returns,Exchange / Replacement,,a91273b2-68a4-4f3b-a6cd-94c49a2a972e,,28/08/2023 12:45,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
d69b7bdd-0c1c-4908-93dc-65598abda02e,Inbound,Returns,Missing,,7c614164-8dc3-43fa-b41b-c3207cd2dc7a,,28/08/2023 18:21,28/08/2023 00:00,28-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
a1637c69-82af-476a-b68f-b290830533e9,Inbound,Feedback,UnProfessional Behaviour,,75744a30-8d42-44af-9aac-7b4e8a1fc9fd,,28/08/2023 19:18,28/08/2023 00:00,28-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
ac9db684-967f-42e0-9ad0-69e8ea9c615e,Inbound,Order Related,Order status enquiry,Good ,eea40c9d-cd7f-40b2-9f2d-80374e87f4bd,,26/08/2023 11:52,28/08/2023 00:00,28-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
220bb91e-612a-4ca7-8d8f-9e0e80962e93,Inbound,Order Related,Delayed,Wahiyad bilkul bhi santusht nhi hu,17172bed-529b-4dc0-b518-5c47ef6fc716,,28/08/2023 15:47,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
3cecde9d-9cae-474c-9527-47ab8ebeb506,Inbound,Returns,Fraudulent User,,91d8e659-c28a-43a0-b779-a96b82665aaa,,28/08/2023 07:34,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
2c084917-e07b-4bbf-8d45-b102bb035e12,Outcall,Order Related,Order status enquiry,,2d80f902-5630-4a72-86df-e21b7151c839,,28/08/2023 17:49,28/08/2023 00:00,28-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
57ddc98c-fc5a-4022-aff0-d43fbe15c905,Inbound,Order Related,Delayed,,d212c2d7-384b-4131-b4b7-5b84b5e4e7cd,29/06/2023 09:55,25/08/2023 12:20,28/08/2023 00:00,28-Aug-23,AGRA,Home,299,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
87494ffc-10e1-4a09-9326-1cac15a91df8,Inbound,Order Related,Order status enquiry,,0c985f79-9fd4-45ef-a024-4ad00bf7b3ca,,28/08/2023 09:26,28/08/2023 00:00,28-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5965e50b-fc1a-41f6-b817-886dd9039a2c,Inbound,Order Related,Order status enquiry,,eef15327-7317-4c24-a1d0-70f75eca702d,,28/08/2023 11:59,28/08/2023 00:00,28-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
bdff9754-95f9-4a85-b854-7d653672dcb2,Outcall,Order Related,Order status enquiry,,1e8ba198-2239-46e1-af3b-2ed67b61a5bc,,28/08/2023 16:08,28/08/2023 00:00,28-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
c04de783-e907-4a4a-b245-0bfdde7a8fbb,Outcall,Returns,Exchange / Replacement,,9c93f4d5-813e-427b-81d4-bac47cdfc2aa,,28/08/2023 16:50,28/08/2023 00:00,28-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,4
09cbcb9d-5c80-4fcc-9c90-5cba00f46e5f,Inbound,Returns,Reverse Pickup Enquiry,,2cad4e03-f59c-4253-bc76-60cfd094a2cc,16/08/2023 17:08,28/08/2023 07:00,28/08/2023 00:00,28-Aug-23,PANIPAT,LifeStyle,2020,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
3164485f-4a8b-4dbe-a412-3b7a39aea4e4,Inbound,Returns,Reverse Pickup Enquiry,Thank you Shopzilla ,2e82eb52-9821-4d79-8aad-9618ab0d8588,,26/08/2023 11:05,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
be87f3b9-84b3-49e8-b175-2d1950887416,Inbound,Payments related,PayLater related,Good ,6938a675-ef58-44f2-9baf-8257969fecdd,,28/08/2023 10:52,28/08/2023 00:00,28-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
26425318-5e14-4105-9186-fb080e9d68dc,Inbound,Order Related,Priority delivery,,f461f391-dcb4-4cdc-b014-bb3633d9cd20,,28/08/2023 11:33,28/08/2023 00:00,28-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
5442a9de-4e61-44d1-802f-8c73145118b4,Inbound,Feedback,UnProfessional Behaviour,,db51bcfd-15a1-425c-a1fa-af3969714206,,28/08/2023 17:45,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
1f01e502-e012-4731-b625-e4c5aaebae73,Inbound,Returns,Return request,,8dcbb3be-0d02-40ed-a02e-ceb7d3cce154,,28/08/2023 22:56,28/08/2023 00:00,28-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
79cd6ad8-0fbc-4159-be45-a1c76764821a,Inbound,Feedback,UnProfessional Behaviour,Mam is very concert about my issue. And ensure me that my issue will be resolved.,7bb9d2b2-af1b-42a3-9825-b8469cffc5e2,,28/08/2023 07:14,28/08/2023 00:00,28-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
247f8448-0d79-4993-830e-b770ba90a3d4,Outcall,Returns,Reverse Pickup Enquiry,,a4eab62d-abe5-4abe-9a5c-c78b9f9e2235,,28/08/2023 12:47,28/08/2023 00:00,28-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a60cd1c4-fc5b-4752-9a5b-c31a1c40b8f7,Outcall,Returns,Return request,Thanks ,6e5666bd-101e-43ae-8460-84de2de1f6ab,,28/08/2023 21:26,28/08/2023 00:00,28-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
edd98f4b-4c40-4224-836e-1b663315dd9a,Outcall,Returns,Wrong,,bc67c9a1-2b83-4779-8bc1-e1fa9fabe96f,,28/08/2023 14:03,28/08/2023 00:00,28-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
2a530255-7f73-46f2-a900-201c9c7e630a,Outcall,Returns,Return request,Nice to talk u ,9de86d55-fcc3-4dba-ad26-b1832a734d5d,,28/08/2023 17:36,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
1f8131bc-80ad-4051-801e-3875eccdd83c,Inbound,Order Related,Order status enquiry,Kindly help me to resolve my issue ,706370a9-df12-4371-8f26-8b7cea468621,,28/08/2023 12:49,28/08/2023 00:00,28-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
a3063d39-1a4b-4215-9df6-575f424c5921,Inbound,Returns,Reverse Pickup Enquiry,,431b5514-e584-413e-abb2-91b634a5c742,,28/08/2023 19:10,28/08/2023 00:00,28-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,1
b0d362ad-0113-47cb-a77a-368ca8cfe280,Inbound,Returns,Reverse Pickup Enquiry,,f19183d8-1fcf-437f-bdc3-95b06ec347a8,,28/08/2023 12:00,28/08/2023 00:00,28-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
080e2450-081c-487b-ab31-d805d5ab24bc,Inbound,Order Related,Priority delivery,,fbe73f5a-5abf-48a5-aade-f8f14c643938,,28/08/2023 23:27,28/08/2023 00:00,28-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
27ab0db1-1a5b-4126-adb5-9e11969d3148,Inbound,Returns,Reverse Pickup Enquiry,Very bad,053760b1-19c0-4dfc-93f1-1d674335196d,11/08/2023 11:48,26/08/2023 10:52,28/08/2023 00:00,28-Aug-23,PASCHIMI SINGHBHUM,Books & General merchandise,294,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
e8e21353-1441-42a8-85f8-bfe1f1173f94,Inbound,Product Queries,Product Specific Information,Thnx,665333b6-af35-4cd1-baa1-3c8e23d5cdd4,,28/08/2023 14:16,28/08/2023 00:00,28-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
06508aeb-2c34-4db1-bb3b-818fa6cf64de,Outcall,Returns,Fraudulent User,Time taken too much ,e3a63411-7053-413b-96ff-a58a8dc73dbf,,28/08/2023 18:51,28/08/2023 00:00,28-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
ad62ee37-e1a6-488d-9e95-799827c9b8ee,Inbound,Returns,Fraudulent User,Reduce time for the issue to be solved,9078d96a-6fc7-4f59-a10f-68a20dda7b83,,28/08/2023 19:56,28/08/2023 00:00,28-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,4
4c1fa33a-8751-464e-852a-be2725a490a3,Outcall,Product Queries,Product Specific Information,,4a018962-976c-435c-9595-d214af551543,,28/08/2023 20:51,28/08/2023 00:00,28-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,5
d0346c6f-0828-4256-be15-489c4c40e5f7,Inbound,Order Related,Installation/demo,"very poor service , installation still pending. 22 days am spending my money , no use for that , cheating Shopzilla, ",cddc515d-eb10-4ae2-8d5b-8c6509f81f82,06/08/2023 19:25,26/08/2023 14:01,28/08/2023 00:00,28-Aug-23,AROOR,Books & General merchandise,19699,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
ad63e5cc-53aa-4e3d-87c5-7f7cc3905178,Inbound,Order Related,Order status enquiry,Ummid per delivery  ,8ef42ef8-94d2-460b-ace2-451fbda9b52d,,28/08/2023 13:53,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
d81b0b98-fd4d-4868-9bd7-1da080f0ef33,Email,Order Related,Delayed,Bullshit service and bullshit customer help.....undelivered orders are being marked delivered and no resolution is being done in months. Never going to shop again from Shopzilla.,d7254080-9db9-4be8-b96b-6690c6bce886,02/08/2023 21:03,27/08/2023 21:47,28/08/2023 00:00,28-Aug-23,JAIPUR,Home,1199,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,1
649e041b-37ea-4e2f-9299-9ab76183f0c9,Inbound,Returns,Damaged,"When a customer recieved a wrong or, bad product which he don't place in order then return request policy must be flexible & take an action on such cheater seller who spoiled the prestige of such reputed shopping site!! I think first quality must be check before shipped!!",415eedd1-8810-4c58-8899-159ef6278613,,28/08/2023 21:48,28/08/2023 00:00,28-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
94803ff0-5d07-44b7-8e9c-fc2fdeef5e71,Inbound,Shopzilla Related,Signup Issues,,61be8b79-0dd0-4c7a-b4ca-22614a49dff1,,28/08/2023 17:10,28/08/2023 00:00,28-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
c794ce26-75b2-47a6-94b2-dcc538c792b2,Inbound,Order Related,Order status enquiry,Bahada cha,deebb621-c4b5-488f-9050-cac4bf5275ee,,28/08/2023 07:30,28/08/2023 00:00,28-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bb140b72-c564-4ac3-957f-44b4e8bd3de4,Inbound,Returns,Return request,Nothing ,d0454b96-74a3-4dab-b142-fa9e6e231f0f,,28/08/2023 18:42,28/08/2023 00:00,28-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
e9279988-7fe1-476b-a7d3-4247c767656f,Outcall,Returns,Reverse Pickup Enquiry,,2f1b78f5-a3d6-48ee-890f-cb368f95fd7a,,28/08/2023 19:52,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
65750a01-1222-450c-a7c8-a0a657bd0b29,Inbound,Returns,Reverse Pickup Enquiry,Nice,3f042752-d62f-4bf7-8a11-fbc7d175d729,,28/08/2023 21:02,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
bb0bb1d6-9d34-481f-ae0d-349210891604,Inbound,Order Related,Delayed,,9cc094c8-d0b1-41c9-9484-f736ee3873fe,,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
5209216b-aa08-43b7-b0ef-bf4129815fe9,Inbound,Payments related,Online Payment Issues,,d0689e5c-fc64-4fe6-b7ab-b1b038d59d4b,,28/08/2023 10:27,28/08/2023 00:00,28-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
4f3f7dee-74ee-49d2-8556-ed359235ddab,Inbound,Returns,Missing,very good ,dba8cd27-7f16-4b31-8b51-74803207f86f,,28/08/2023 11:46,28/08/2023 00:00,28-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,5
3ee9df84-9928-4509-9bb2-e6f0debaa5cd,Inbound,Order Related,Unable to track,,7f138059-fc37-438d-a251-b2fb085e8a16,,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,5
5def0ba2-d241-494a-87f1-712075320608,Inbound,Returns,Return request,,b94a6b22-c71d-48e1-98d0-3db4c6768b12,,28/08/2023 15:31,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
4f924396-7901-4408-907c-e8a4ed29c906,Inbound,Product Queries,Product Specific Information,,bd5f1ab8-5db9-41b3-801d-837e33502881,,28/08/2023 16:40,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
87709af6-585b-4433-a78d-27308d416f23,Inbound,Returns,Reverse Pickup Enquiry,Good,d50e53c6-b4a8-457e-8cc3-1790ddbbd2c8,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
62929c15-4bfb-4bce-9cb7-f9fe6ddf76d1,Email,Returns,Reverse Pickup Enquiry,,37260180-028a-4452-aa75-9c923cbbb5b1,06/08/2023 20:27,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,BANGALORE,LifeStyle,480,,Amy Campbell,Alexander Tanaka,Michael Lee,0-30,Evening,5
ffe0e436-0f4a-4083-a9ec-98b8c9309b92,Inbound,Returns,Technician Visit,,5bb2fe40-fea2-4338-9c81-8090fff04655,13/08/2023 08:43,28/08/2023 09:51,28/08/2023 00:00,28-Aug-23,THANE,Home Appliences,15490,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
fee99b9c-2adb-4753-95f1-9fefccc1ca85,Inbound,Returns,Reverse Pickup Enquiry,,3d02a718-c64b-45a1-8a11-46a9e61216c9,,27/08/2023 17:30,28/08/2023 00:00,28-Aug-23,,,,,Shelley Watson,Jackson Park,Michael Lee,31-60,Evening,5
c6526fc9-6892-44dd-9bdd-326074e07631,Inbound,Order Related,Order status enquiry,,64ec89b0-e00a-49d7-bc84-d6028b7a515c,,28/08/2023 13:04,28/08/2023 00:00,28-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cd421f35-9ff1-4590-ad15-c17a1c13f1ae,Inbound,Order Related,Order status enquiry,,fa5f5a26-0ce5-4b41-bee4-824c3c752255,,28/08/2023 20:05,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
830f9a34-fe86-467c-8fd7-7b6b81d00803,Outcall,Payments related,Online Payment Issues,,bcdd8086-50d8-449d-a915-4edeba195ac6,,28/08/2023 20:58,28/08/2023 00:00,28-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
fe8e5c20-dec9-4450-ad28-4574eb7eb3f5,Inbound,Order Related,Delayed,,0f8ff062-3383-406f-b6fd-5e0752370ea3,,28/08/2023 20:10,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
78d0c323-9898-45eb-b0c4-e377936d8d03,Outcall,Returns,Reverse Pickup Enquiry,,a1124a68-c432-428c-b650-31f0457a6226,,28/08/2023 17:32,28/08/2023 00:00,28-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
91f8cb8e-4cb0-4da7-9646-9d2fd9f8f730,Inbound,Returns,Return request,,4c930d24-da88-418f-b62f-7ff15a60aaf5,,28/08/2023 21:17,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
4b158830-a8ee-43a2-8483-ea9c23050ad0,Inbound,Order Related,Delayed,,2e54a74b-4592-4603-9b28-8420af0cbdb9,,28/08/2023 15:07,28/08/2023 00:00,28-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,4
bf4e672b-7adc-4872-b387-bbcb75616c7b,Inbound,Returns,Reverse Pickup Enquiry,,2d751f37-018c-4501-9c71-869f6e9173e7,,28/08/2023 13:39,28/08/2023 00:00,28-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
abc4656a-6c9d-4260-80f4-6e92a2f942e5,Inbound,Shopzilla Related,Other Account Related Issues,,5465bef6-f290-47e8-95be-d4f341206dc0,,28/08/2023 14:00,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3d7cdbe7-e66f-474d-9ecf-9303fc3ff03f,Inbound,Returns,Reverse Pickup Enquiry,,9e032fae-524d-49ea-86a4-b8060223146e,,28/08/2023 17:06,28/08/2023 00:00,28-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
5d0cf95e-ca36-42ac-b10c-6d44122397ea,Inbound,Cancellation,Not Needed,,9dad4bc7-f847-41fd-99b2-a056eb2cf0af,,28/08/2023 09:46,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
56b21978-dcc1-47e2-8a38-72f33f219698,Inbound,Shopzilla Related,General Enquiry,,1312b1f3-3e8a-44a1-9013-894382463a13,,28/08/2023 14:40,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
de1ae4ec-fc8f-4528-8266-992058fecf12,Inbound,Order Related,Delayed,,28b101de-4c68-4130-bf4a-25764a01c05a,15/07/2023 07:13,28/08/2023 07:19,28/08/2023 00:00,28-Aug-23,BHUBANESWAR,Furniture,6479,,Pamela Johnson,Scarlett Chen,John Smith,0-30,Morning,4
c5990e91-8f23-4979-9431-839292602b36,Inbound,Returns,Product related Issues,,bf5d0e17-0583-4579-986d-c13421a910d5,,28/08/2023 14:20,28/08/2023 00:00,28-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
0deac075-2223-4208-986c-d0d8960265fa,Outcall,Order Related,Order status enquiry,I was provided with all wrong information ,982601fa-2a5d-49c0-b376-023a94599fdb,,28/08/2023 15:42,28/08/2023 00:00,28-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,3
3e95a9d9-8916-4fcd-9b0e-6227c6d4b789,Inbound,Order Related,Order status enquiry,,868fc956-a87c-488f-b2f2-8a87123d0dea,,28/08/2023 02:10,28/08/2023 00:00,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
cff4faaf-4df9-43bc-bcd3-63924c745394,Outcall,Returns,Reverse Pickup Enquiry,,a8b49f4a-0a30-46f7-b5a1-2ed423fa168d,,28/08/2023 11:30,28/08/2023 00:00,28-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
74d40648-457c-4acc-a919-7a8976eb7ecf,Inbound,Cancellation,Not Needed,"The person who I talked to was polite and nice. Also please include share in whatsapp icon/feature for your products and if it exists make it visible, I couldn't find it. Thanks. ",934f9f05-11c6-42da-b8a0-9c879439b11e,,28/08/2023 11:54,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
380818be-ef8d-4fa9-8dc3-7db60b467f20,Email,Returns,Fraudulent User,,54fe25e4-1d89-4779-be7f-3b72b67f18c5,,28/08/2023 12:06,28/08/2023 00:00,28-Aug-23,,,,,Amanda Sloan,Elijah Yamaguchi,John Smith,>90,Evening,5
01c2b9f1-eae3-4f09-b381-258fd1ab144f,Inbound,Cancellation,Not Needed,Anders seins problem,5b1f1b99-473c-4f26-8dbd-a4cfe9dbf8d4,,28/08/2023 21:07,28/08/2023 00:00,28-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
ccd6145e-cdf2-47a6-8266-8774f0b08273,Email,Order Related,Delayed,,5c8cc4a9-8f47-4c40-ba14-1a4f15a6402f,,28/08/2023 12:03,28/08/2023 00:00,28-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
c390466a-12c6-400b-83fe-f7db217e51d6,Inbound,Order Related,Seller Cancelled Order,,b7b86379-f7e6-4679-9bf3-09fcd7eb6e79,,28/08/2023 11:28,28/08/2023 00:00,28-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e7c7c478-a246-499d-924f-5ba7577f7870,Inbound,Returns,Fraudulent User,,84e04377-8161-4e48-92f2-c510c92286fe,,28/08/2023 11:50,28/08/2023 00:00,28-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
8e40a5b4-dbb4-4e82-8089-9b58b0c7697c,Inbound,Order Related,Order status enquiry,,ad1e419c-56f9-441b-aa51-b6865f211091,12/08/2023 09:00,28/08/2023 18:57,28/08/2023 00:00,28-Aug-23,AMBEDKAR NAGAR,Electronics,2574,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
ae3b8a3d-9ace-4fb7-bef5-395dde913ede,Inbound,Returns,Reverse Pickup Enquiry,,92d35356-2042-4ba2-8362-e772374ca392,,28/08/2023 23:17,28/08/2023 00:00,28-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,3
ba7565cb-56e7-4f6a-aa41-eee136fa9d5d,Inbound,Returns,Return request,,7c6dd448-01af-4a4e-9952-1c4fcb0a6da9,,28/08/2023 20:20,28/08/2023 00:00,28-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
0abebbb9-dd67-467e-8d22-8519641549b2,Inbound,Returns,Reverse Pickup Enquiry,,966210a6-9ec5-49e4-9666-b4158cbc4da9,,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
038d8e62-f684-4a30-91e4-882b9ecc8a18,Outcall,Order Related,Unable to track,,61263688-790a-405f-b1dc-6c6348d075ee,,28/08/2023 18:10,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
65704c9f-a39d-46c9-81fd-106b12f1186b,Inbound,Order Related,Invoice request,,7f252d36-0ac2-4174-b1b4-dc7a02b796de,,28/08/2023 19:37,28/08/2023 00:00,28-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
42e5e608-9c07-46d1-839e-4acb3591abaf,Inbound,Returns,Missing,Good ,c172e80b-2b0b-47fb-a009-c05bb0e74968,,28/08/2023 19:42,28/08/2023 00:00,28-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
7a56c78e-92b4-4137-89bf-86bf31205359,Outcall,Returns,Damaged,I am satisfied ,d98137be-e031-4cae-acfe-383af99460a2,,28/08/2023 15:06,28/08/2023 00:00,28-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
17058f39-987e-4c6a-a073-c08a72a3f65e,Inbound,Order Related,Invoice request,,ed2701af-b00d-465f-97f1-a41b70067f6c,,28/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
e139c1b9-4692-475e-9bc6-67bcf5ad42c7,Inbound,Order Related,Order status enquiry,Good,c2c4df2e-6a77-4c17-a637-74a230b9c504,,28/08/2023 22:47,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
4defd2d1-d33a-4e95-a159-602b8a9018ca,Inbound,Returns,Damaged,Exllent ,ae9e52d5-66f2-451b-b53b-54d0eb0c1498,,28/08/2023 20:43,28/08/2023 00:00,28-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
1c096228-573e-451b-8e58-657703a4bf75,Outcall,Order Related,Delayed,,aa749f6b-a097-4798-ba27-52bebfe5e1c4,,28/08/2023 19:22,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
9e2e2e9c-eb4d-490e-b0f5-88656e04873f,Outcall,Returns,Return request,,9a6243c0-d270-4f54-8e73-1f301d3582b3,,28/08/2023 10:42,28/08/2023 00:00,28-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
eceea2ce-6af5-40e9-8810-0560bdbd552b,Inbound,Order Related,Delayed,,be2d35f3-fc4b-4836-8b40-615e79a8dbdf,,28/08/2023 20:11,28/08/2023 00:00,28-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
53688dbb-dd90-4c2b-a461-e8a6e4ff0e7e,Inbound,Refund Related,Refund Related Issues,,08fd7e21-0482-42ff-8b78-52dccf9b7cf1,,28/08/2023 11:13,28/08/2023 00:00,28-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
97614f0a-101c-44c2-a1fe-48b2fb55e5d1,Inbound,Payments related,Payment related Queries,She is so humble,e402ffae-cab1-4f03-8c2a-ae49cc0d74d2,,28/08/2023 14:49,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
7a3d8c76-2960-4c26-ada6-e790f4749af2,Inbound,Product Queries,Product Specific Information,,471fa468-81b4-45c9-8c5c-b1b99c64badf,,27/08/2023 19:23,28/08/2023 00:00,28-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
8ed108ea-ec58-4620-923f-beb49e04c09d,Outcall,Returns,Return request,good Service ,af11b9ff-51f7-4843-b403-3dccbb4173d7,,28/08/2023 11:20,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
2888f995-916b-4a90-8336-5c94f34acc9d,Inbound,Refund Related,Refund Related Issues,Good ,5fddbc89-912b-4f3c-989b-eaef1d53ca48,,28/08/2023 16:03,28/08/2023 00:00,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
cd5ed277-b008-4b3c-bf34-161423529235,Inbound,Product Queries,Product Specific Information,,89f75c43-4fb4-4706-8050-43dd860fde6e,,28/08/2023 16:16,28/08/2023 00:00,28-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
95f3fc44-a13d-43d3-a021-c418d5f42325,Inbound,Order Related,Order status enquiry,still after communicate there is no resolutions,e79d80fb-0c6a-42ba-85e0-286e709886b2,23/08/2023 09:10,28/08/2023 19:23,28/08/2023 00:00,28-Aug-23,MORADABAD,Home Appliences,1774,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
d808a970-d783-4272-8fde-9416939ce3da,Inbound,Order Related,Order status enquiry,,d09555b8-92cd-4249-90bd-381a4cb88a3d,09/08/2023 09:15,28/08/2023 10:16,28/08/2023 00:00,28-Aug-23,Tiruppattur,Electronics,10490,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ebc90453-7761-46c9-9244-10947d5fb25b,Inbound,Returns,Fraudulent User,,18d814b3-ec2d-47b7-be17-25c7a6c060a2,,27/08/2023 22:32,28/08/2023 00:00,28-Aug-23,,,,,Sarah Becker,Zoe Yamamoto,John Smith,31-60,Afternoon,3
e70b08c7-16c9-4dc9-91ec-ba35b33aebb7,Inbound,Returns,Reverse Pickup Enquiry,,dedbd501-2093-4032-9c3d-c2f7a58a83ba,,28/08/2023 09:41,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
9756cdba-9bfa-4ede-8f0d-62d01e6d0395,Inbound,Cancellation,Not Needed,,c3822137-be37-408d-947b-8860ffe80dd4,,28/08/2023 12:21,28/08/2023 00:00,28-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7ac4e6c8-ba2c-4d22-9d21-966e7efbf213,Inbound,Returns,Reverse Pickup Enquiry,,f512409f-f45b-4205-868b-d515575edf66,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,3
466ad788-4ca1-4aee-9fce-54e2c5ae6359,Inbound,Returns,Reverse Pickup Enquiry,,bf2ef143-8f74-4068-81d3-1ae0b811d2b5,,27/08/2023 20:44,28/08/2023 00:00,28-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
676a50cd-0dfe-462c-a139-22085b2cc045,Inbound,Returns,Return request,,405fe2e1-9a7b-42c5-996b-20cabb7d6921,,28/08/2023 17:21,28/08/2023 00:00,28-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
be569bf8-a270-4048-a1ff-c69d27df56d2,Inbound,Returns,Reverse Pickup Enquiry,Excellent work ,e0180384-3144-4a74-8707-f374e0f3fef8,,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
fee5c12a-2eff-4a3c-8954-e1a36df01fa8,Inbound,Product Queries,Product Specific Information,,b8595e56-d0e5-4c92-aa88-542c397b8069,,28/08/2023 18:49,28/08/2023 00:00,28-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
d8c0266a-f020-4ca4-8567-4c38b7874464,Inbound,Shopzilla Related,General Enquiry,???? ?? ???? ????? ??,ec0e2212-e055-4205-8392-3015a0ca9479,,28/08/2023 19:45,28/08/2023 00:00,28-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
95e1997b-2bf6-4b33-ba42-e99ac3c1df9d,Outcall,Returns,Fraudulent User,Very good ,b3a87b7d-9544-42f5-a6c9-0a91b64c6b8c,,28/08/2023 22:22,28/08/2023 00:00,28-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
63c95b16-9677-4732-9aed-962b8bd8ecb8,Inbound,Order Related,Order status enquiry,,09668bd6-f646-468e-9105-385acd85d748,,28/08/2023 16:12,28/08/2023 00:00,28-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
70235245-aed2-45cd-8051-34464384ee87,Outcall,Shopzilla Related,General Enquiry,Good communication with the executive ,b04ac72b-e51d-4b0e-9c90-8d89e9961896,,28/08/2023 12:04,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
dde82d60-2590-4b53-81d4-a03f2d47787d,Outcall,Order Related,Order status enquiry,,f6c3a1af-ac4a-435b-b3f4-b79d1b123244,,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
135d232a-8b51-4b99-a890-b0f81835ec49,Inbound,Product Queries,Product Specific Information,,137f8b06-102e-4399-891e-08d666c3f10b,,27/08/2023 17:06,28/08/2023 00:00,28-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,1
0fe4d38a-7b50-48a8-b529-aa4ec2977fc2,Outcall,Order Related,Installation/demo,,d87abdf1-2c46-4454-82ce-e246ea716989,,28/08/2023 09:56,28/08/2023 00:00,28-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
2a4672b8-6a2a-4ea6-91d2-4edee3c7928a,Inbound,Returns,Reverse Pickup Enquiry,Return,d244fb2b-57fd-470a-a3a2-870bf858c272,,28/08/2023 10:25,28/08/2023 00:00,28-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,1
2ce6b4ed-f0c0-4fb2-9090-009d3aca7956,Inbound,Refund Related,Refund Enquiry,,ea13fe51-083a-43a2-8984-e15dc24088ce,,28/08/2023 18:29,28/08/2023 00:00,28-Aug-23,,,,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
67b08998-6dac-432d-8ffc-55acdee9552c,Inbound,Order Related,Priority delivery,,67f66d45-37b9-4917-941d-33e5a3391e6a,,28/08/2023 08:14,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
c0fd4a1e-ca4a-4dbd-a4a9-a830fd70a9ee,Outcall,Returns,Reverse Pickup Enquiry,,f7cc64d6-4c8f-4cec-aecf-745b30ff4e6e,,28/08/2023 12:19,28/08/2023 00:00,28-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,1
94efa697-a993-4390-a3b2-06ba18cab8fe,Inbound,Order Related,Seller Cancelled Order,Costemer service was awsm,1b4f7d32-c104-40e7-9343-467de5961c7c,,28/08/2023 18:20,28/08/2023 00:00,28-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b7b1d508-aa23-4c7a-a346-9c36d344e0bd,Inbound,Returns,Missing,,500207e1-265a-4823-a424-10031d302fa1,,28/08/2023 22:09,28/08/2023 00:00,28-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
34f6b0ab-1f13-4580-ad6b-84ed32fae35f,Inbound,Order Related,Priority delivery,Authority to shared major complain with CEO and below level officer regarding delayed mis address details,fd7bfaff-f8a5-4861-a78d-37605c6dc170,,28/08/2023 08:50,28/08/2023 00:00,28-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,3
b3557918-5412-472e-b52d-286f752d1256,Inbound,Refund Related,Refund Related Issues,,8e63d5ea-914c-469c-aea2-36e2ec76ca50,,28/08/2023 19:47,28/08/2023 00:00,28-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
66cfe352-35f8-463f-8e6c-771f6f1c39eb,Outcall,Order Related,Invoice request,,2c61d59d-acbf-4b6d-bfe7-ebd59715e063,,28/08/2023 01:10,28/08/2023 00:00,28-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
74fb3737-6bad-4363-b676-bebce32d851f,Inbound,Order Related,Seller Cancelled Order,Problem created by wishmaster at delivery end he neither approaching to the customer nor receiving the phone called by me.you must take action against wishmaster for defaming Shopzilla services.,3e299a01-4c10-4681-8848-af1103ca9c25,,28/08/2023 10:16,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
57169c04-b078-47c0-8b07-a7c394551b11,Inbound,Returns,Reverse Pickup Enquiry,Good ,290e3b60-5837-4cec-95bc-c73d39cf9a5a,,28/08/2023 13:51,28/08/2023 00:00,28-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,1
41fad9a8-aa1d-422e-bcbf-ffe6827670c2,Inbound,Shopzilla Related,General Enquiry,,0ab36f9c-490c-4865-89a4-d0fc46840728,,28/08/2023 08:59,28/08/2023 00:00,28-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
90e466b8-5798-4fe7-b3cf-a1b90eab264f,Inbound,Shopzilla Related,General Enquiry,Nice,a8909ab2-334a-4a24-bec3-b0004e465fc8,,28/08/2023 09:53,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
4933dfee-2643-4bbd-ab30-d5ad1c4c1180,Inbound,Returns,Missing,Reduce the time of the product problem issue with the costomer ,c892aadc-584c-490e-8f6a-f710b64b7fbf,,28/08/2023 10:52,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
b6df0fa5-af43-49e0-9eb4-43a6b92c578e,Outcall,Order Related,Order status enquiry,,6e6b00c7-e2e5-4bbf-a676-a30ff0810241,,28/08/2023 18:25,28/08/2023 00:00,28-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
f69eba2a-ffb6-474b-96ee-8cdd989ff4ed,Inbound,Returns,Return request,,43313191-4138-4dd0-9d93-278310210894,,28/08/2023 22:37,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
71e58e4c-5e0b-4f19-a90e-1cf43d335252,Outcall,Cancellation,Not Needed,,e944bd0f-b256-4e43-894d-33e50ef9cca8,17/08/2023 16:50,28/08/2023 08:22,28/08/2023 00:00,28-Aug-23,SAHARSA,Electronics,599,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
c64e1539-288d-4a7d-9449-dcdc3551055a,Inbound,Order Related,Delayed,,0400dbea-86b0-4164-a2e1-77a80a0e00db,,28/08/2023 21:27,28/08/2023 00:00,28-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,4
29c2072e-6873-4b36-a24a-83d1e796cb9e,Outcall,Returns,Reverse Pickup Enquiry,please focus on exchange policies and issues,00aeac61-3919-4cdf-8286-f2bc8a9c539e,,26/08/2023 14:33,28/08/2023 00:00,28-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,1
9f7c6ea4-9eb8-4b69-a65d-3df3fbbaee03,Inbound,Returns,Reverse Pickup Enquiry,,9e50bd02-4ce5-4767-8bca-bf1f18bc8b8c,,28/08/2023 22:46,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
962e4a59-f134-4b2d-bbb6-b894fb9d20b1,Inbound,Payments related,Wallet related,Good sujhavo ,e5b2f5e3-ce6c-436f-bf8c-003154364b1a,,28/08/2023 16:28,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
7a244139-550d-4220-93cc-90fd79a7de67,Inbound,Order Related,Order status enquiry,,fd32000e-1063-4e87-a2c1-55cb70748494,,28/08/2023 13:39,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
c0d03748-82f4-400d-a41a-3d161c79c3c3,Inbound,Returns,Reverse Pickup Enquiry,,54c61c8b-8a57-4ff2-ace8-7a7edf6d11c2,,28/08/2023 06:17,28/08/2023 00:00,28-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
02f013cd-05a9-4bfd-8f24-47051962acc7,Inbound,Payments related,Billing Related,Very helpful and friendly customer support ,4a10b058-b1e4-403f-8791-a236947515a5,,28/08/2023 08:12,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
cdedf394-a455-4265-b992-975bc55e0df7,Inbound,Returns,Service Centres Related,,921acbce-3eb7-4569-b21d-8840156e25f2,,28/08/2023 08:54,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
09251cb0-78c6-44e6-b8f6-1adc6a4daec5,Inbound,Product Queries,Product Specific Information,  ka Samadhan hogya ,714a3fb0-bbc7-46ae-8e2f-07dbd0cd1dd7,,28/08/2023 17:22,28/08/2023 00:00,28-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
f0557e2d-2d45-42d7-a934-4c729fe55dad,Inbound,Order Related,Order status enquiry,,69df21c5-97fd-43c5-a93f-619b2a223e17,,28/08/2023 22:28,28/08/2023 00:00,28-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5fc64f1a-f556-45dc-90ba-51e39457dd13,Email,Returns,Service Centres Related,,e664f50a-3295-4beb-bce6-d61fbc94a8db,,28/08/2023 10:37,28/08/2023 00:00,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
0625d1c4-9325-4fc9-ae5b-3725584f6789,Inbound,Feedback,UnProfessional Behaviour,,3f5d51a5-c61e-427b-91a2-99a1bb38e83e,,28/08/2023 18:36,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
bb833e1a-333a-42c8-8947-24e9dcc8cad7,Inbound,Returns,Reverse Pickup Enquiry,,c52a4e64-8dcc-45f5-b657-2c2491429c1c,13/08/2023 15:12,28/08/2023 16:38,28/08/2023 00:00,28-Aug-23,BHAGALPUR,LifeStyle,290,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
83775f97-66e8-44fb-af96-8a47ab0becda,Inbound,Returns,Reverse Pickup Enquiry,I am satisfied ,284ab751-4a40-4551-be2c-d20f864365ae,,27/08/2023 13:12,28/08/2023 00:00,28-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,4
d0ca8c6c-ecd3-452a-af15-6b75880fec4d,Inbound,Returns,Reverse Pickup Enquiry,,1bfb2548-1130-4706-bf21-f109e26f46a9,,28/08/2023 11:05,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
80998a94-54d0-4558-859e-6b221c9107ef,Inbound,Order Related,Installation/demo,Best ,0e8454f8-ef70-4129-8b51-ec4df74d21d1,,28/08/2023 13:31,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f43eee9b-638f-4d8b-b58b-04db396b7ce0,Inbound,Order Related,Order status enquiry,Nice help ,0f37df60-5bbe-4650-bc40-05f1a953ee36,22/08/2023 00:35,28/08/2023 22:46,28/08/2023 00:00,28-Aug-23,BALLIA,Home Appliences,2174,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
41523b92-ea6f-45d3-8230-96586ee0dc89,Outcall,Payments related,Online Payment Issues,,2eb764a7-5e3d-4f7b-b0b0-52a04e0bfe8c,,28/08/2023 21:09,28/08/2023 00:00,28-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
4a696373-76b2-44d2-bd62-3f006139f02c,Inbound,Order Related,Order status enquiry,Thank you for sporting ,64dfb3a6-50a4-4213-b2e9-e136bc4c8dc4,,28/08/2023 13:40,28/08/2023 00:00,28-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f6550dea-f580-4baa-84f3-e9b81e4afff1,Inbound,Returns,Missing,,8a692e74-06a3-463c-9b6f-cfb3b3feddb7,,28/08/2023 15:35,28/08/2023 00:00,28-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
38243f68-e8f5-412d-bc6c-b6147e5595b3,Email,Feedback,UnProfessional Behaviour,,4e30b7c7-de90-47ef-8fdc-7c292a31b056,,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
dd32d265-3a0a-4357-9b1e-eb514994ccdf,Inbound,Returns,Fraudulent User,,cf84e146-8a77-4893-afae-bd2b9393eb4a,,27/08/2023 15:36,28/08/2023 00:00,28-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
9af38707-1a3c-4ee6-a07e-2a7b85779d71,Inbound,Order Related,Priority delivery,,9ae07bcc-09fc-4052-8f41-33c01515786a,,28/08/2023 16:51,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
44d9009a-3779-4846-a59f-2814118cfc0d,Inbound,Order Related,Installation/demo,Not happy ,081c5c56-0557-483b-ada4-d32dbf3ab430,,28/08/2023 09:52,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
e24f005d-ad2e-4081-b7e2-e9f4a0262cb4,Outcall,Order Related,Seller Cancelled Order,,53e98b4d-74fa-4a6a-bee2-04792e6edf6c,,28/08/2023 12:22,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
05f7a866-e3a6-473d-aa9e-8e4e3f8463ca,Inbound,Payments related,Payment related Queries,,2ebcef2d-8c31-478c-8aed-df26fe0f8de4,,28/08/2023 22:16,28/08/2023 00:00,28-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fa84a830-7d3f-4922-a4c9-c2b67dab402f,Inbound,Returns,Return request,,b5802381-4bdc-486f-89b1-be27b0e83ebb,,28/08/2023 15:41,28/08/2023 00:00,28-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
9caa80df-3cd0-46bc-bca4-1e9e2cacd3b4,Inbound,Order Related,Order status enquiry,,1e4d29b9-fe27-4e3b-9d56-3a4c2ac05c73,25/08/2023 07:30,28/08/2023 20:26,28/08/2023 00:00,28-Aug-23,GORAKHPUR,Electronics,999,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
53f087ce-5afe-4f9a-9208-e788915637f5,Inbound,Shopzilla Related,General Enquiry,,55160c9a-ce7c-4f3f-bb55-07cf9305a644,,28/08/2023 10:03,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
beae38b1-b3e1-4117-87fc-34fe80410256,Inbound,Feedback,UnProfessional Behaviour,Nothing ,7313274e-cb01-4e76-9a75-0ded34b23c62,,28/08/2023 16:48,28/08/2023 00:00,28-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
4130eb9c-315f-4318-ab19-bc35f088ad3d,Inbound,Returns,Reverse Pickup Enquiry,,f9054e0b-16e4-45b9-9bb0-f9c1c499954d,,28/08/2023 17:23,28/08/2023 00:00,28-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f94c105c-e4c5-4e04-9db2-09c7e0889c6e,Inbound,Returns,Wrong,Good support,1f5766c4-7c4f-420b-85cd-6aa9c8139b06,21/08/2023 23:55,28/08/2023 09:25,28/08/2023 00:00,28-Aug-23,KISHANGARH,Books & General merchandise,219,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
66583307-aaea-4cae-81eb-62cf6c207f08,Inbound,Order Related,Order status enquiry,,55a86db1-c6c7-4bac-acd4-93e4d093ff23,,26/08/2023 15:59,28/08/2023 00:00,28-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
2433bfc1-31f7-4d74-8b39-46d83a8b1f7b,Outcall,Shopzilla Related,General Enquiry,Ha soloson dediya hai,c7cda49a-258b-48a4-a9d8-c96728b4208f,,28/08/2023 13:03,28/08/2023 00:00,28-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
2745c196-ed77-465d-95e4-986e4b941006,Inbound,Shopzilla Related,General Enquiry,,bde75643-b110-4a62-9413-10df5127afbc,,28/08/2023 15:53,28/08/2023 00:00,28-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
1a265026-fbd6-4aa5-9fdd-3fc2b24fb322,Inbound,Returns,Reverse Pickup Enquiry,,5798824e-0e14-40aa-a90e-bb44e9e68d76,,28/08/2023 20:00,28/08/2023 00:00,28-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
79fa772d-bbd4-4e2f-9b1b-aeae635921f6,Email,Returns,Missing,Bkvas ,b31dbb01-ec41-4bc6-9614-170860bebfae,,27/08/2023 12:20,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
1c621902-2eb1-49d6-842b-3845317f7f21,Inbound,Product Queries,Product Specific Information,,2e58679f-5fcd-4b61-8249-b0eb386699f8,,28/08/2023 07:20,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
888ecd5f-2ccf-4d52-b3fb-9e8e0b3930e3,Inbound,Order Related,Delayed,,6789e179-93d6-44b1-9579-6c3bd107e05c,,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
25e78cb3-d8ce-4988-a58c-5a934e9db35c,Email,Returns,Product related Issues,,4c12bc54-7caf-417c-bb6c-5d84c422b2e5,,28/08/2023 14:06,28/08/2023 00:00,28-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
c341c6fa-1678-4080-8449-c04819f53c98,Inbound,Returns,Reverse Pickup Enquiry,,f0b42316-340a-482c-a3bb-edc81fe0363b,,28/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
6cb844a2-cb92-4bfa-8f9d-77a2e35c00d1,Inbound,Returns,Wrong,Very good behaviour.,69174195-4709-4ca7-a51c-0113d19e21c2,,27/08/2023 20:02,28/08/2023 00:00,28-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
49784d91-53da-4bc7-b646-20b554d8478e,Inbound,Feedback,UnProfessional Behaviour,,1156d36f-db1c-40a2-a526-f322d7c03105,,28/08/2023 17:42,28/08/2023 00:00,28-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,4
0d4f8e06-7be1-4cd4-92df-1d919dc8a19c,Inbound,Returns,Return request,Thanks Shopzilla.After resolving my issue.I will definitely Shop again and again.??,dd70aae8-19e6-4858-a44c-2a2d852e94b3,,28/08/2023 09:46,28/08/2023 00:00,28-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
f72eeeca-c282-49a2-a983-5870f89c2704,Inbound,Order Related,Order status enquiry,She was nyc,7918c0f1-1e42-446c-a7d9-87cab1474c9f,,28/08/2023 08:34,28/08/2023 00:00,28-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
ef02c900-82e6-4cf5-ab85-46c9fff0cbf4,Inbound,Returns,Reverse Pickup Enquiry,Before delivery please check expiry date and quality of product....,bc18c80a-1b7e-4c58-997a-377d0c218115,,28/08/2023 10:29,28/08/2023 00:00,28-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,2
bfdcef1b-6cf7-4177-af3f-58190a2e6797,Outcall,Returns,Missing,,e4da6b5b-a607-4a47-90ab-1790a8e4da5d,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,4
007f2400-a302-4b2f-8e95-eda9ab6600e4,Inbound,Product Queries,Product Specific Information,,70bb73a1-d176-4d2d-99e7-d555bd2ee2c6,,28/08/2023 16:59,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
785debe5-65a2-4e6a-864e-67f0f4c8ea70,Inbound,Payments related,Payment related Queries,,f51392d8-b2d8-44a7-9030-7fda7f8ec0ac,,28/08/2023 10:14,28/08/2023 00:00,28-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,4
1fe73eb7-5b22-4b9f-950f-fc18786ed5a4,Outcall,Order Related,Installation/demo,,2ed9b976-389e-44f0-9fc8-3db23c4fce5c,,28/08/2023 11:46,28/08/2023 00:00,28-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5e79d786-0b9d-4f06-a712-070da31f78a2,Inbound,Returns,Reverse Pickup Enquiry,,03aeb173-5d2e-4ff6-a18e-7b4772f59b0a,,28/08/2023 18:25,28/08/2023 00:00,28-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,4
677ca12a-8f37-4435-bc37-db19cee12681,Inbound,Returns,Reverse Pickup Enquiry,,0b769371-6f3c-4ce7-be00-7abc602f56cd,,28/08/2023 12:19,28/08/2023 00:00,28-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
9efdd9b5-8144-4165-bed3-b37fca735a0e,Outcall,Refund Related,Refund Related Issues,,05b4f94c-df6e-446d-94cf-1a2af5635e8c,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
13935503-47e4-4f57-853b-6964a943a618,Inbound,Product Queries,Product Specific Information,,763ecbf7-8a4d-48b5-9312-b09f0a8ec640,,28/08/2023 22:58,28/08/2023 00:00,28-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
49b85313-4d93-43d6-90d5-33728c3c8e20,Inbound,Returns,Return request,,c789d1ae-8ee7-45bc-bae7-df73cc771465,,28/08/2023 13:52,28/08/2023 00:00,28-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
be1ca731-9208-40ab-881f-d5796211065c,Outcall,Returns,Reverse Pickup Enquiry,,78335bca-9f98-4e0c-8b44-6ec09a0dc669,,28/08/2023 12:12,28/08/2023 00:00,28-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
b5222ff9-0dd9-487f-a12f-8f0c2dbd4757,Inbound,Returns,Service Centres Related,,7d817696-c5a7-4ba6-97d9-d1ae7e5cb6b2,,28/08/2023 13:44,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
75c0a7cc-0786-487d-9635-c6c480665637,Inbound,Returns,Wrong,,d9ce6670-e865-4a8f-b6dd-4761722bbec0,,28/08/2023 19:23,28/08/2023 00:00,28-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
d632d904-9092-420d-a996-97743e0f269e,Inbound,Product Queries,Product Specific Information,Make arrangements for adding the product to our order,3df6ed5c-69a5-4599-866a-e15779b96c43,,28/08/2023 19:00,28/08/2023 00:00,28-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,4
737bb572-0f51-4ab8-aa5c-311d287b308c,Inbound,Returns,Fraudulent User,Excelente,826ad83a-4602-4e67-baa5-7d3dccb3fc70,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
cdd573fc-1cf1-4916-aa3d-c0c1ca2f8e77,Inbound,Returns,Wrong,  sar se baat karke achcha  ,e7d35d9e-7193-4c37-a3b5-c98a92405d52,,28/08/2023 10:35,28/08/2023 00:00,28-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
c6fd266c-4185-48d2-87b8-436f831d1acf,Inbound,Returns,Wrong,,4f19310b-bccc-42da-bfef-393bc1e49698,,28/08/2023 16:43,28/08/2023 00:00,28-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
1da684ab-1622-49bb-923e-6b6241f111cf,Inbound,Returns,Return request,,92b0ad59-f7c3-4be7-9bf8-6c5a3e203760,,27/08/2023 15:16,28/08/2023 00:00,28-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
635c355b-6baf-4f4d-8a6e-81ef4156afd1,Inbound,Order Related,Customer Requested Modifications,,e3bf537e-6ce3-43ee-9d4c-7c72487e9358,,28/08/2023 12:42,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
34ec77ec-9a93-4f23-93ac-1ea997d6930e,Inbound,Order Related,Order status enquiry,,c9b23a15-c528-4209-8e34-974e63391a29,,28/08/2023 23:06,28/08/2023 00:00,28-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,4
11dbad07-b622-4919-90e5-030bc6a2ecb4,Inbound,Returns,Missing,Good support customer care,0dd2b468-c564-43ff-b3df-b8f9a79e9b96,,28/08/2023 21:46,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a00157dd-10b2-490f-8a2e-9f0961ec7338,Inbound,Order Related,Installation/demo,,8096981d-3b86-4b50-bb44-706aaa5f0ba4,,28/08/2023 22:34,28/08/2023 00:00,28-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
efeaf483-9ed5-4efe-85e0-19781cada3ff,Inbound,Order Related,Order status enquiry,,8c209c0b-37ba-416d-ad9a-f8e582ce406f,,27/08/2023 19:53,28/08/2023 00:00,28-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
16c578c7-320d-4529-9432-9a872e903ebd,Outcall,Returns,Return request,,87df74ca-0426-4abb-9c39-7b8545c038d8,,28/08/2023 10:15,28/08/2023 00:00,28-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
5cfb3ba2-7f3e-40f6-b541-65361257d1e5,Inbound,Cancellation,Not Needed,Kindly give option for cancellation before delivery ,9ed322fc-a85e-40c5-97b5-98d99fe7afca,,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
43f9beea-d953-4baa-90f3-f0a73992dfb2,Inbound,Refund Related,Refund Related Issues,Good,013268c0-971d-4c27-8c88-74159580c700,,28/08/2023 07:19,28/08/2023 00:00,28-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
c7a3959b-6fd7-4cfb-aa93-33c74d0c15c3,Inbound,Cancellation,Return cancellation,All good ,9b4f8bd8-acab-4173-9fa9-a6938c0b86a0,,27/08/2023 22:30,28/08/2023 00:00,28-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
d6e6cee8-6007-4265-8c83-e76431fa2b35,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla Superb customer care service Thankyou..,45ab898f-ff1d-4759-99c1-6ac51295e382,,28/08/2023 14:18,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c94d1d44-9567-4ce1-8a56-b0d981569c82,Inbound,Order Related,Order status enquiry,Good job ,81b6ea09-c799-46ba-a4cc-b9d6a18d9a0b,,28/08/2023 08:57,28/08/2023 00:00,28-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5040b3c2-3c47-406e-aa72-9db9ff58cb9f,Inbound,Product Queries,Product Specific Information,,c0cfdcfe-2c6e-426f-b1dc-02ad201d1e3e,,28/08/2023 12:03,28/08/2023 00:00,28-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
6ed1e9cd-f1b3-4890-8e0e-02afcc5d45af,Inbound,Order Related,Order status enquiry,Please improve your delivery process??    Thank you,4df3eff2-c1e9-48e9-bb48-448bb83051d0,,28/08/2023 19:37,28/08/2023 00:00,28-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
a892816d-1398-4a81-b3c3-02a25ee9e9de,Outcall,Returns,Return request,,a9f3e432-5c60-4d92-bbd5-b250942c06a4,,27/08/2023 10:16,28/08/2023 00:00,28-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
94e34a18-8708-498d-89f4-a485b94513b6,Inbound,Returns,Reverse Pickup Enquiry,,c409984a-e96a-4347-a067-a21a291f0708,,28/08/2023 13:03,28/08/2023 00:00,28-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
299a36c7-80b8-4bdd-9cf4-ad5a3ea033b7,Inbound,Returns,Missing,Good,28402e7e-e934-4d8f-b3a6-c83e2130e893,05/08/2023 20:36,28/08/2023 16:49,28/08/2023 00:00,28-Aug-23,LALGANJ,Home,199,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
a8d2d4c6-4fca-4d6e-9074-4201d86a7ebc,Inbound,Returns,Fraudulent User,,5402485a-1249-442a-9f4c-085465613d19,,26/08/2023 07:49,28/08/2023 00:00,28-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
cf0ecbcc-4f7c-4848-8907-8aa66e7ad232,Inbound,Shopzilla Related,Shopzila Premium Related,,2772770b-5418-4006-9003-3d5292d1e74a,,28/08/2023 17:55,28/08/2023 00:00,28-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3bd16eca-8d98-4e5a-856d-e6769f79af54,Inbound,Returns,Reverse Pickup Enquiry,,a848c9ab-a781-4dcf-a941-98d8c61c84cb,07/08/2023 15:23,28/08/2023 16:50,28/08/2023 00:00,28-Aug-23,Garoth,LifeStyle,989,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,4
2b942005-5148-4c48-a0b2-ae8994ca5e0d,Inbound,Returns,Return request,thanks ,cd569121-40e3-4d3a-bd8c-a12d0bb732ac,,28/08/2023 08:12,28/08/2023 00:00,28-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
15b6399c-591c-4ed4-8a72-e45776d8e811,Outcall,Order Related,Order status enquiry,,2d5cefab-fa90-4853-a1ea-8e6b0b92999d,,28/08/2023 20:06,28/08/2023 00:00,28-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fd575cf4-9dcf-4e37-ae65-e8dd86cfb492,Inbound,Returns,Reverse Pickup Enquiry,,c8e7e701-c511-4527-9cdd-e91a7c9d8f83,,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d6b9c7b9-d6ea-43fb-bf3f-e6665ace7567,Inbound,Order Related,Seller Cancelled Order,Almost good but the date not told to me ,92b09103-3bfc-4186-b6fb-b624510ea1e5,,28/08/2023 13:35,28/08/2023 00:00,28-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
9f2de270-4430-4b23-a321-924c72d79aa1,Outcall,Returns,Reverse Pickup Enquiry,,4a2be825-0376-4cab-a687-3f26a89a6c1e,,28/08/2023 20:32,28/08/2023 00:00,28-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
12bede32-63ac-4036-af62-49f4d21094e0,Inbound,Cancellation,Not Needed,,2b64c561-747c-4162-bd10-5eab637d1775,24/08/2023 07:03,26/08/2023 22:32,28/08/2023 00:00,28-Aug-23,NANPARA,Mobile,67999,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
49d1e745-33f6-44ae-a5ba-d9f95741dd23,Inbound,Cancellation,Not Needed,,07a16394-6c0a-42cd-88d8-009b2b439954,,28/08/2023 07:50,28/08/2023 00:00,28-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
76a24190-55f9-4da1-a4c6-1a3cfabbe011,Inbound,Order Related,Order status enquiry,,d1fae654-525d-431a-a7c0-3852e5e9de36,,28/08/2023 18:42,28/08/2023 00:00,28-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
bedffdcb-14dd-4090-87f3-9c1cedb7bf4c,Inbound,Returns,Reverse Pickup Enquiry,,07fcb2ae-1a26-41f2-971c-39400822567a,22/08/2023 15:24,27/08/2023 20:22,28/08/2023 00:00,28-Aug-23,ALLAHABAD,Electronics,1299,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
a39b0c49-33b0-459e-8cd2-abf17759905d,Inbound,Returns,Reverse Pickup Enquiry,,d7cad62b-90c1-4473-b8fb-f4c41a9ae266,,28/08/2023 12:39,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
318409fc-f312-4d19-816e-205ad6072632,Inbound,Returns,Reverse Pickup Enquiry,thanks for this.,ee915003-eb0e-4d8b-b9fe-0e5523593b86,,27/08/2023 13:40,28/08/2023 00:00,28-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
7caff702-18e6-4f2d-a767-5c439ae20838,Inbound,Returns,Reverse Pickup Enquiry,,19636c4b-cae2-4a47-900a-50bfcd4c1f6d,,27/08/2023 18:37,28/08/2023 00:00,28-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
87ace68b-8705-41e5-8f90-275afe92d8d0,Inbound,Returns,Return request,Customer service good ,a7b31b41-1517-453f-90ff-65e50ec4fc15,,28/08/2023 13:10,28/08/2023 00:00,28-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
936548d8-0502-4e15-945b-939608e6dad3,Inbound,Refund Related,Refund Related Issues,,0c1a4ee3-a83d-44ae-a50d-a2b3ea0b5270,,28/08/2023 13:14,28/08/2023 00:00,28-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,2
aae872e7-5e0d-47fe-9c1e-31b5f471c74b,Inbound,Order Related,Customer Requested Modifications,,0c8c2984-1df5-450f-9823-e683f27d3f57,,26/08/2023 13:11,28/08/2023 00:00,28-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
7d8f4b7e-70ef-4906-a5fe-56c4c5dc8387,Inbound,Returns,Reverse Pickup Enquiry,Good service ,71b3c018-a2b8-4e71-9315-486f04ba8277,,28/08/2023 01:07,28/08/2023 00:00,28-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
68f7226a-83db-43fa-b6c0-577f30069533,Inbound,Order Related,Delayed,Everything is Good ??,60ca6fe4-d3c8-4944-913a-8b56024d7e5e,,28/08/2023 21:40,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
78cdf459-19cb-42c8-aec7-b26da763cb03,Outcall,Order Related,Invoice request,,9f297f33-a1c7-4347-aa21-af653ac33377,,28/08/2023 16:19,28/08/2023 00:00,28-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,3
aed8cd82-1d71-4587-ac4e-dfe2ac0eddfe,Inbound,Order Related,Order status enquiry,Good mam,f59cff3b-b94c-4425-b030-32a4503fd0b1,,28/08/2023 18:42,28/08/2023 00:00,28-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
0f12242a-7b5f-4352-89af-afa6e633a106,Inbound,Order Related,Delayed,,f6329d34-fe29-41da-85dc-a1831921a1a2,24/08/2023 20:02,28/08/2023 14:21,28/08/2023 00:00,28-Aug-23,BALLIA,Mobile,32999,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
73bf7487-c094-4dbe-a447-b8aaf9302610,Inbound,Returns,Technician Visit,,5fef55b6-d5fe-4697-a6b4-dff1773cee65,07/08/2023 17:52,28/08/2023 13:35,28/08/2023 00:00,28-Aug-23,BIKANER,Furniture,5039,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
004cafd6-960d-4976-993b-e1869b7dfe79,Inbound,Returns,Return request,,26699362-195b-474a-9ef2-c923c8da22d9,,28/08/2023 14:00,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
01b772b4-331a-48f2-8cb7-c96bf1993412,Inbound,Returns,Wrong,,77b3d460-9c74-4cb2-8522-b46add0730e9,,28/08/2023 19:23,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
5e4ac238-6d72-42ec-b4e8-136bf0f4f87f,Inbound,Order Related,Delayed,,eb4bbcf0-3b70-4316-9d12-b8765b926cf4,,28/08/2023 09:53,28/08/2023 00:00,28-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
2708c20c-b6bc-46a8-855c-b388879b9a14,Outcall,Returns,Reverse Pickup Enquiry,,02cda5b4-f47f-4db6-9a9c-663e1aa4c4aa,,28/08/2023 13:56,28/08/2023 00:00,28-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4561c7c4-6826-4579-b397-72da2c765597,Inbound,Returns,Missing,,1fd88fd8-2e59-4eb1-bad6-eeeafcaefc8d,,28/08/2023 20:48,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
63e53ba3-a38d-4247-8a17-5cdcd2f429f6,Inbound,Returns,Wrong,,3d4d876d-98b7-4b23-8e3f-267b1422a858,,28/08/2023 09:22,28/08/2023 00:00,28-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
11d540c6-3ca7-4c27-9ee5-6d893b07b92b,Inbound,Returns,Fraudulent User,I like the communication ways ,fe9b66fa-2c96-4322-9981-d24e9d216893,,28/08/2023 10:40,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
99c15d89-c10f-48d8-b3c3-9f6d125a403e,Outcall,Returns,Technician Visit,,5ac64895-1456-479e-a5db-46378c34cb2c,,28/08/2023 11:48,28/08/2023 00:00,28-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
998de945-62ec-4db4-81b9-3a683dbf49ce,Inbound,Refund Related,Refund Enquiry,Thanku,eed5f8b2-1db4-452e-bf24-ba0998371090,,28/08/2023 14:57,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
d57043aa-6823-4aeb-a353-dd104e2b80c3,Outcall,Returns,Return request,Displayed even if the seller does not have the item.. Please check because customer had a problem. ,5e16a1b7-a535-49fb-ad2a-45337b36bb93,,28/08/2023 15:08,28/08/2023 00:00,28-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
60330dfd-067e-493b-997c-fd752eac5a95,Inbound,Returns,Reverse Pickup Enquiry,Try not to make the customers stupid. Start accepting your own fault and not make the customer pay for the mistakes from your end,fa7bf6e2-8bee-4c76-9cdc-2a2f1c0d5080,,28/08/2023 21:07,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
4e5d43e1-9a00-4d77-a4b2-b157aafcda93,Inbound,Returns,Reverse Pickup Enquiry,I call your supporter executive 4 times but the disconnected my calls so at last I was able to call from him . He was a very thankful man so he raise my issue ,63784569-89f4-419b-89e8-4a410bc00a39,18/08/2023 16:31,26/08/2023 18:53,28/08/2023 00:00,28-Aug-23,JAIPUR,Electronics,1499,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
2f94da97-8cc2-4e02-b9e7-b07ac797d646,Inbound,Order Related,Delayed,,deb13abb-5171-4208-979e-8dccfeabbf20,,28/08/2023 23:00,28/08/2023 00:00,28-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
d5b62513-1f62-4fcd-9df2-4a776b21841d,Inbound,Returns,Return request,Shopzilla is a fake ,597a9834-8943-417f-a59e-0aaf45d69f29,29/07/2023 19:33,27/08/2023 19:33,28/08/2023 00:00,28-Aug-23,NEW DELHI,LifeStyle,3699,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
65f1fc0a-af94-4fcc-8dfe-e477fce40918,Inbound,Returns,Reverse Pickup Enquiry,,1b124a0f-e88c-41d7-923f-36828a5ae590,18/08/2023 23:25,28/08/2023 10:14,28/08/2023 00:00,28-Aug-23,GURGAON,Books & General merchandise,125,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f0c60b0c-63ef-4a14-a4f7-9278c06ac5ee,Inbound,Product Queries,Product Specific Information,,3e542d77-5657-444f-bb90-6596b7986bf1,,27/08/2023 16:46,28/08/2023 00:00,28-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
f91ac825-6881-49cd-8151-8f7c56df9b87,Outcall,Order Related,Order status enquiry,,a4600bd1-bcdb-4657-90e7-a1b106df2f3c,,28/08/2023 10:56,28/08/2023 00:00,28-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8ff5c036-9f4d-4e44-957f-ca55de73ae84,Inbound,Returns,Return request,,fd3a4e56-bb3e-4d61-ab16-3761e10c700f,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
cacb25cb-016c-4755-b7c2-a2684b879546,Email,Returns,Reverse Pickup Enquiry,,0cc5d90a-469e-4b41-b6ba-8c5889bb1240,,28/08/2023 07:19,28/08/2023 00:00,28-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
2090b8f0-b99c-478a-97ab-41b5cf542ba6,Inbound,Feedback,UnProfessional Behaviour,,af7522a7-efac-4030-afc9-41840660d49d,,27/08/2023 18:10,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d9a90538-9bfc-4f52-bf38-60edd8de4d4c,Inbound,Returns,Reverse Pickup Enquiry,,72f81c6b-02e1-4d0e-aea4-19e57305c120,08/08/2023 16:24,28/08/2023 09:23,28/08/2023 00:00,28-Aug-23,MAIHAR,LifeStyle,545,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
763ee223-d12c-4c22-a0ec-c5f1dbdb15b4,Outcall,Payments related,Online Payment Issues,,c79b7922-baf2-4cf4-88ab-0df7e2cc83d8,,28/08/2023 08:11,28/08/2023 00:00,28-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
75bf9ed1-734e-4d2e-8798-cdf8c5a7c045,Inbound,Order Related,Order status enquiry,Very very good ????,05c54c9c-c8f8-4ed1-b327-cbb924bc3611,,28/08/2023 12:12,28/08/2023 00:00,28-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7e7c71df-6a24-4eab-b551-667d5b1c77a1,Outcall,Shopzilla Related,Account updation,Both talented  ,acb1a054-07f7-499e-ad78-334527673fd2,,28/08/2023 21:35,28/08/2023 00:00,28-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
fa0f1d9a-0722-4ae9-b245-a0fbb6024808,Outcall,Feedback,UnProfessional Behaviour,,e582bb93-e1da-4f9e-ba69-f17a251881ea,,27/08/2023 16:54,28/08/2023 00:00,28-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
66b2a169-9af5-400e-b8fc-ec522cf86795,Inbound,Order Related,Customer Requested Modifications,Cknchh,f5460409-055a-4319-b68b-06280668f5e0,,28/08/2023 21:30,28/08/2023 00:00,28-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
4aadbde7-be0b-40d1-8534-c540a5cbacdc,Outcall,Returns,Reverse Pickup Enquiry,I think customer care was also improved by company ,4d7d7355-7441-410e-b3ec-9288d5c0ce8d,,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
879de2c4-c6d7-4dd4-b1df-f1ec5ef48749,Inbound,Order Related,Delayed,"Thank you so much for concern, please look into my matter at the earliest.Thats my request.",11c82dd9-ccc8-4417-9c32-4a0206d27d4b,31/07/2023 06:05,28/08/2023 15:24,28/08/2023 00:00,28-Aug-23,DIMAPUR,Home,459,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
81b2761f-3364-4082-b64f-27a4939dafb9,Inbound,Returns,Fraudulent User,,4638d5fe-626c-493f-9b46-9330c2f338a1,,28/08/2023 19:02,28/08/2023 00:00,28-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
27b5ac36-a16a-43c7-ac25-f3eafea83d3f,Inbound,Offers & Cashback,Other Cashback,,0b4727b1-9d6a-431c-ade5-6ae24e2d45ea,,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
72d257f4-c78f-4122-a0b2-7f2cbd85e77f,Inbound,Returns,Reverse Pickup Enquiry,,2b6a0888-1252-44d1-b7fb-55a6f6e9604e,,28/08/2023 16:17,28/08/2023 00:00,28-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
71869384-9d2e-4099-aa55-b7042d9e69d7,Inbound,Order Related,Order status enquiry,,c41fdc61-e571-4513-8931-1657e9b32aa2,,28/08/2023 11:41,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
58cf7b4a-8d00-4987-b1f8-79b81c07fe86,Inbound,Shopzilla Related,General Enquiry,good behaviour,48cfd97b-6454-41ee-ad1d-70a8377a4856,,28/08/2023 22:59,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
0cccfbf4-d460-4267-a5c0-867e3e61fc68,Inbound,Returns,Return request,,fd6e0438-c103-439c-b279-150b909c2610,,28/08/2023 22:59,28/08/2023 00:00,28-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
c4f967c7-de1a-447e-8250-f3ac2758c15f,Outcall,Returns,Return request,,93215d4e-c74b-4ca9-8754-d6d53eb5f2be,,28/08/2023 19:45,28/08/2023 00:00,28-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4e40541b-f347-4816-97aa-d3a1b1d879d9,Outcall,Returns,Reverse Pickup Enquiry,,30a05b5b-ecbe-44a1-bba6-896d892429b2,,28/08/2023 22:56,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
1d14b010-c9a2-4995-bbe4-b5f56e2e6db2,Inbound,Order Related,Seller Cancelled Order,,3adddc61-2fa5-4789-82b7-14dc07006df6,,27/08/2023 16:40,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
b5de2c9d-59c5-4523-9d1c-1e957d16cf92,Inbound,Returns,Reverse Pickup Enquiry,,49a7e5d6-52c0-4766-bf83-dd88911d8ec8,,28/08/2023 09:29,28/08/2023 00:00,28-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e62a3d87-c0aa-46b1-9ded-c6d522dff41a,Outcall,Shopzilla Related,General Enquiry,????? ?????? ??? ?????????? ?? ?????? ????,84fd01f1-65b0-4a08-9bd1-b4abfb348658,,28/08/2023 12:32,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
40be2d14-4252-429a-b9ab-6335c8076fa5,Inbound,Returns,Missing,,0e5ae62b-75ca-4846-8aff-c6a8e4a1a00f,,28/08/2023 16:49,28/08/2023 00:00,28-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
c914345e-b1cb-411f-b37e-570a43a07d8e,Outcall,Returns,Reverse Pickup Enquiry,Plz solve the problem,0559d683-753e-4250-900a-bcee46005a58,,28/08/2023 20:23,28/08/2023 00:00,28-Aug-23,,,,,Daniel Woods,Logan Lee,Emily Chen,61-90,Evening,5
fba6d9aa-4c6d-4cf4-82c6-dadc4d97e7b3,Inbound,Returns,Return request,,cb1572b4-bfc5-41f9-a57b-55f032d7f416,,28/08/2023 22:40,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
a13a143f-41ea-4b49-b8de-9646bec07d3c,Outcall,Returns,Return request,,f573d3f6-f713-4061-8e60-e17375eb751f,,28/08/2023 23:08,28/08/2023 00:00,28-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d238a8b9-6bae-483c-a420-68423551ddcb,Outcall,Order Related,Delayed,Being a plus member it's a suffering that I don't even have the date when my product will be delivered.,1a7e0cf7-eea0-4b72-ba15-1ce6eccca1fd,,28/08/2023 10:24,28/08/2023 00:00,28-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,1
f0d81a57-df2a-4086-9994-7b6b95eca3d9,Inbound,Returns,Reverse Pickup Enquiry,,50b8ab45-02df-4de4-91a1-fbb2dac13c68,,28/08/2023 13:35,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
c22ebd3a-b9e3-4ada-a34c-1d6566518081,Inbound,Returns,Wrong,,290edb47-f99e-47bb-98f8-ddff7d3a16bc,13/08/2023 13:54,28/08/2023 07:37,28/08/2023 00:00,28-Aug-23,KANDHAMAL,Affiliates,999,,Timothy Grant,William Park,John Smith,31-60,Morning,5
171436aa-9812-4270-a3fe-b404a50d9b43,Inbound,Order Related,Delayed,,f8261933-ef51-456b-af08-44f3a25c7d14,23/08/2023 18:40,28/08/2023 08:32,28/08/2023 00:00,28-Aug-23,BIKANER,Home Appliences,319,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
cd6e1f9d-9f0a-4bc9-a255-28dc71a881d4,Inbound,Returns,Return request,,58fe2ebe-5b3b-430c-9cb8-260b15cd0dc4,,28/08/2023 08:35,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7f3b1de4-6079-4b37-b5e3-801ca99d98fc,Outcall,Refund Related,COD Refund Details,,32a7e40d-d531-4f63-8c47-65901e9710ee,,28/08/2023 15:11,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
f64b7f2e-d436-475d-899a-15655ae99fca,Inbound,Returns,Return request,kindly make the clear and bold note if any product has required.,0b2fa673-b6c5-4028-8b9b-abc0b778dccb,,28/08/2023 15:33,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ffc481ad-52d4-4c28-b587-2d4d399bcf58,Inbound,Order Related,Delayed,Thanks ,5e9d37b0-3fb9-48ee-ad71-a4641559795d,10/08/2023 12:30,28/08/2023 07:20,28/08/2023 00:00,28-Aug-23,RAIGARH,Home,125,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
20dfaf43-7441-4b8b-89d7-3a9bf06a6692,Email,Feedback,UnProfessional Behaviour,,a446f5d7-c9a9-4eb9-b87b-d38ea935d754,,28/08/2023 15:07,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
69807d3c-8730-4dc1-8aa7-046115a2713c,Inbound,Order Related,Installation/demo,,3740253b-909a-4096-8f16-729878e1547b,,28/08/2023 20:05,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
77be7ba6-d712-457b-85c8-9067443fe8fd,Inbound,Returns,Return request,,57ea50d1-d16b-4956-9528-eb515e4f59f6,,28/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
1077eda1-04f6-4426-be0f-7804740e19da,Inbound,Returns,Reverse Pickup Enquiry,,1ba27a5a-48b6-439d-b8e4-c143b949a1fd,24/08/2023 18:08,27/08/2023 12:38,28/08/2023 00:00,28-Aug-23,CHENNAI,Books & General merchandise,227,,Molly Wright,Mia Patel,John Smith,>90,Morning,1
f4266ab7-517d-4e85-97df-f2989d1fe4f1,Outcall,Returns,Reverse Pickup Enquiry,,8de0da19-02d2-4d8e-b4a1-d19eeebabcec,,26/08/2023 17:50,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
b35715f4-9846-4d10-8f36-45e6a3b70363,Inbound,Returns,Reverse Pickup Enquiry,,f3e26013-1372-445f-adcd-75e1850cb476,,27/08/2023 20:59,28/08/2023 00:00,28-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,4
1c2f2d18-5b78-4ac3-a36c-0a16fe2b668c,Outcall,Refund Related,Refund Enquiry,,aaad9a4f-c5ad-41fb-9985-1ff2f54bfcf9,,28/08/2023 19:21,28/08/2023 00:00,28-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
b282b86d-a24d-41bd-af6c-b3b7d03ed041,Inbound,Order Related,Order status enquiry,,5b9cd8ab-02b9-4436-872b-685fabd01b3d,,28/08/2023 08:39,28/08/2023 00:00,28-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
15195dad-e52e-4919-8256-74e727ccc98d,Inbound,Returns,Reverse Pickup Enquiry,She is rocking very roodly ,622c17d5-67c1-4ef5-a9f1-4815f419ca14,,28/08/2023 19:27,28/08/2023 00:00,28-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
34aa4942-6730-4efc-9e98-cd1951629fd8,Inbound,Order Related,Delayed,Worst service by Shopzilla,8e64d884-43e5-4713-b5bf-81a436d3968e,19/08/2023 22:31,28/08/2023 22:01,28/08/2023 00:00,28-Aug-23,RANGAREDDY,Books & General merchandise,155,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
dd198227-2042-48f9-9aaa-697194d39c72,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla show orinal product and send duplicate product and customer support say sorry i am not help you   cheating me and I am not happy with you Shopzilla,5cd6a5ea-c385-41be-96fa-443f1e4d49e4,,28/08/2023 10:23,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
3fdf459e-a14c-435c-b1d3-aeda345fa8d8,Inbound,Returns,Exchange / Replacement,,45a1b585-1bcb-4adc-a5aa-26b09c07fa1f,,28/08/2023 17:20,28/08/2023 00:00,28-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c491a9c1-67cc-49f5-9196-6b6fbf093e54,Inbound,Returns,Reverse Pickup Enquiry,,213b6a5e-9fff-4c2a-95b5-7f4deb09fbff,,28/08/2023 20:33,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
24c06823-3e65-484f-8418-a15469003b44,Inbound,Returns,Reverse Pickup Enquiry,B,c6354a36-0d36-4ed0-a96b-e9660317bc69,09/08/2023 12:48,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,UJJAIN,Home,677,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,4
8e1257c1-252f-47d9-8605-874409a69733,Inbound,Order Related,Installation/demo,,875dfe5f-8804-4258-8433-d18cfb3482dc,,28/08/2023 20:43,28/08/2023 00:00,28-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
4fcf6123-3319-4515-9cf2-cc7639d706a9,Inbound,Order Related,Order status enquiry,,a5eccd61-c55e-4c4d-9a82-30ff783777b6,23/08/2023 09:46,27/08/2023 21:58,28/08/2023 00:00,28-Aug-23,NAVI MUMBAI,Home Appliences,168,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
bdd44ffc-1ab9-4af0-bee0-35937945ac6a,Outcall,Feedback,UnProfessional Behaviour,"If any customer complaint regarding any issue then it's Shopzilla responsibility to take strict action for the issue, I am facing delivery issue and many times I have complained for the same but there is no strict action taken by Shopzilla and today also I am facing same problem. please take some strict action and suspend or fire him from the job",20248e41-1d73-437b-aa36-352514c92a43,,28/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
42c662cf-514f-4dfc-8be6-0d719efeb3a6,Inbound,Returns,Reverse Pickup Enquiry,,1e6da8e9-a6a1-4eba-a35b-b30af85ead20,,28/08/2023 06:17,28/08/2023 00:00,28-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
7c7d8e12-8c91-4bd5-97ad-7a6dc11bbb90,Inbound,Returns,Reverse Pickup Enquiry,Thank for help ,e2b7d4bf-2626-46c1-ba7b-e5552094953e,,28/08/2023 07:53,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6795163c-2a73-4bc8-81e7-cfc8fe60e9b0,Outcall,Product Queries,Product Specific Information,The overall experience of interaction with customer support executive has been very nice and helpful ,aba67c0d-4d64-4f7f-b44a-874777ed0075,,28/08/2023 11:50,28/08/2023 00:00,28-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
763279c0-4d62-43d3-8eb5-fbf2bc542178,Outcall,Returns,Return request,Improve the seller quality,3048b7e8-a1f3-45bf-96aa-99c307df7175,,28/08/2023 14:17,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
7f965d46-ddb1-45ae-bae0-6afb2f92b8aa,Inbound,Refund Related,Refund Related Issues,Everything is good ,8791e682-0d8c-4b3f-8734-9b947995d1a3,20/08/2023 15:06,28/08/2023 18:48,28/08/2023 00:00,28-Aug-23,NEW DELHI,Home Appliences,25999,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7dffc5ba-7a8f-4d79-acdd-d152588b6104,Inbound,Order Related,Installation/demo,,8e06e59a-389f-4b42-ae7c-2f525ef92d10,,26/08/2023 22:25,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
d4976594-645b-4540-8370-97a8b437d14c,Outcall,Order Related,Invoice request,,fa72d9e5-9ba1-4763-a7ce-7edad7c6967c,,27/08/2023 18:34,28/08/2023 00:00,28-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
ea769210-50e1-4a15-9350-e7ae40e342db,Inbound,Returns,Reverse Pickup Enquiry,,a122cd32-eaaa-432b-8a61-9028f189dcd5,,28/08/2023 11:15,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5860627d-e5cd-4871-9124-b368362768e6,Inbound,Cancellation,Return cancellation,,c3784fcd-3575-4f4f-8afc-74533bb7e4f0,,28/08/2023 13:57,28/08/2023 00:00,28-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
df5b0a41-d7e2-4e04-be91-d36cfde7fe15,Outcall,Refund Related,Refund Related Issues,,e0adb6fa-fa43-4c5e-b28e-c2f6187741f1,,28/08/2023 18:16,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
42f13f72-31ac-46c3-8a58-28152923adb6,Outcall,Shopzilla Related,Shopzila Premium Related,,c27fd3e8-251a-460a-8e7d-56ded4c29963,,27/08/2023 19:18,28/08/2023 00:00,28-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
3482d080-1df1-4bca-ade7-5dbb58688b8f,Inbound,Order Related,Seller Cancelled Order,No service provider Shopzilla,96e0fd5b-7ab8-493a-9cb7-a7c71b850774,,27/08/2023 21:20,28/08/2023 00:00,28-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1b19029e-c6a4-4153-aae9-2f15d0660a2b,Inbound,Cancellation,Not Needed,Thank you,799356ca-bad5-4a58-b58f-441042d2bf2a,,28/08/2023 08:04,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
020639c0-9b04-4588-ae79-d024e631bce3,Inbound,Feedback,UnProfessional Behaviour,Very very good,7bf0a3a1-4879-4c8b-b041-30e1b28d1b4e,,28/08/2023 15:13,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
84655cb1-df29-4002-bf76-fe598a128a29,Outcall,Returns,Return request,Help full ,cc63f759-b635-4990-adb5-42f9e5b7e35f,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
6d99c8b4-0f33-4568-b7d8-018b0cfc008b,Inbound,Returns,Reverse Pickup Enquiry,Too good,75a620de-27af-4144-988c-df74e817baa0,,28/08/2023 19:14,28/08/2023 00:00,28-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,1
3d95b63b-5ef7-4710-9998-f4dd9f7b0099,Inbound,Returns,Reverse Pickup Enquiry,Request should directly been resolved through app itself ,db59ba88-71e7-411a-9b71-63751d2d7e61,,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,5
dc41e929-3fb8-4895-8a23-f5903c987442,Inbound,Returns,Reverse Pickup Enquiry,,040d6ab3-d005-4d95-a607-f5222f22ce01,,28/08/2023 16:17,28/08/2023 00:00,28-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,5
072fd064-a22d-4776-8b01-d1993de46011,Inbound,Payments related,Online Payment Issues,,16620d9f-5299-4332-9dd1-8f18d125601a,,28/08/2023 18:56,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
9437c425-d38c-4f09-99ae-502a46a0b0aa,Outcall,Order Related,Customer Requested Modifications,Very nice to talking ,63b13265-da47-44de-8693-b372221e86f2,,28/08/2023 11:38,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
96a908bd-3864-436b-95c6-71c2033bf94c,Outcall,Refund Related,Refund Enquiry,,3cad5923-2654-426e-bcb5-067c4ad8daa7,,28/08/2023 07:59,28/08/2023 00:00,28-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
b89ceca1-3b6b-4683-80a6-e6036c405fab,Inbound,Order Related,Priority delivery,,1bb0c222-1687-41c3-8239-159e5a366d64,,28/08/2023 10:37,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
934a8944-123b-47c4-926c-4e59650e632a,Inbound,Cancellation,Return cancellation,No,3c0ce817-1edf-4fd9-980c-125fae69d673,,28/08/2023 11:47,28/08/2023 00:00,28-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
44d28826-cd9e-4a69-91e5-7cf1399edd2e,Inbound,Returns,Wrong,Please help the customers in short period of time.,94b43660-942c-4149-bba6-2ff99a74c926,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e2f7cab6-7463-48f6-aede-6c6d52d7724f,Inbound,Returns,Wrong,,5007e55f-cb90-4376-943e-406aea5dd97c,21/08/2023 05:31,28/08/2023 07:51,28/08/2023 00:00,28-Aug-23,GURGAON,Electronics,924,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
50fbd96a-cb53-435d-9974-3fe6c42be362,Inbound,Returns,Return request,Very nice ,0e73ea81-a5d1-48ff-9c61-106fc59bb604,19/08/2023 21:00,28/08/2023 10:32,28/08/2023 00:00,28-Aug-23,KHALILABAD,Electronics,1699,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
199fff96-a3a1-47c4-b444-6a05754c5aaa,Inbound,Cancellation,Not Needed,,a66e5b7d-d182-4a37-8a4f-e6b7799d006c,,28/08/2023 21:11,28/08/2023 00:00,28-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
8fba04bd-bae5-4493-ac66-f313bc4d812f,Inbound,Feedback,UnProfessional Behaviour,Solve extra charge demand by deliveryman when it display lessamoint by giving excuses for extra charge ,6c3d719d-503d-4695-bbb8-22b150a8d380,,28/08/2023 21:35,28/08/2023 00:00,28-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
5db41e5a-4039-4b96-9a14-99d4e00f984f,Inbound,Returns,Reverse Pickup Enquiry,No,4e4ad9ad-b962-4d76-9b14-b1e8320b59c3,,28/08/2023 07:57,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
87c07a6b-3db4-45ff-81df-e452bf23c915,Outcall,Order Related,Customer Requested Modifications,,4965dbfd-8215-4082-87ba-620f9dc94580,,28/08/2023 11:26,28/08/2023 00:00,28-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
834a05d0-7430-4666-88ad-6ae29c818e10,Outcall,Returns,Reverse Pickup Enquiry,,5e3fcb91-ea28-487d-a8a1-e0a3f11618ba,,28/08/2023 21:01,28/08/2023 00:00,28-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
03ea3d72-e2d5-4db2-b86b-c88cd03b8d5d,Inbound,Returns,Return request,,af5f43d6-8c97-4df9-bb4e-665cab5ed028,,26/08/2023 13:51,28/08/2023 00:00,28-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
bd674793-4ada-494e-8bce-0013eac640b4,Outcall,Returns,Return request,WhatsApp service ,dce52386-7247-45b7-be95-a7c7e4c85e8e,,27/08/2023 11:17,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
2db1ba66-79ba-4e76-831b-1c8b5f7b5121,Inbound,Order Related,Installation/demo,,0df49be8-d4a6-488c-bc1a-f75474d68a84,,28/08/2023 10:29,28/08/2023 00:00,28-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
919cd25c-7a1e-4e11-ad95-64ac3825bbd2,Inbound,Order Related,Installation/demo,,84fc2fee-ba72-46f8-97b9-89d0421ee666,,28/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
65c46213-0383-42ca-9961-d1d596427b06,Inbound,Order Related,Installation/demo,,ef39a59a-79f2-40c3-b0ce-7edbea5e3d34,,28/08/2023 19:45,28/08/2023 00:00,28-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,4
2dd5fc6e-bed7-4249-8eaa-051487f3e6bf,Inbound,Order Related,Installation/demo,,1283d701-fddc-4620-9e9d-61f178ad7890,,28/08/2023 16:19,28/08/2023 00:00,28-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
52e24bec-793f-43e0-b371-c726a0487bd3,Inbound,Returns,Reverse Pickup Enquiry,,7fef945f-6c57-47e1-9353-baa0c32968ce,,28/08/2023 17:46,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
12fefad6-577b-4651-9230-0d42e142668f,Inbound,Returns,Return request,Thank you All,b97948a0-ac84-48a5-afa8-9ae05b711c5e,,28/08/2023 11:45,28/08/2023 00:00,28-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
9954c7b1-de82-414b-8846-1b1ca4bccb60,Inbound,Returns,Reverse Pickup Enquiry,,9eecc71e-6a68-4bab-a95b-af1486c236ed,,28/08/2023 13:39,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
2afd01be-6d8e-45cc-9af2-ff3a312db29a,Inbound,Product Queries,Product Specific Information,,c5639380-8a21-4864-b417-85a36f482943,,28/08/2023 22:29,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
364213bc-a3bd-42ab-8159-fcd6075e7035,Inbound,Returns,Reverse Pickup Enquiry,,64b296ec-e8e7-4ba9-973d-f891f551676c,14/08/2023 13:34,25/08/2023 21:50,28/08/2023 00:00,28-Aug-23,CHENNAI,Electronics,371,,Nichole Price,Sophia Sato,John Smith,>90,Split,2
c296c5b2-7dd6-4c2b-b756-dca4e665c421,Inbound,Returns,Reverse Pickup Enquiry,Thank  ,e003f2b0-bacd-4359-ba1c-d64046b68214,,28/08/2023 08:24,28/08/2023 00:00,28-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
b8438126-f7ec-4203-b7b8-6ee8027a5dd1,Inbound,Order Related,Priority delivery,,8cc3c395-caf1-475e-8072-da54b8df7d22,,28/08/2023 11:52,28/08/2023 00:00,28-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d33ffc3f-9b9f-49c6-b4c6-4a5d591c4924,Inbound,Returns,Reverse Pickup Enquiry,,c5d93d6b-29c0-4208-a8af-ac6bbe49eaa7,,28/08/2023 13:15,28/08/2023 00:00,28-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
8c303247-3f12-43a8-8454-e58199c449b4,Inbound,Shopzilla Related,General Enquiry,All on,a82e75d9-bd4c-4c44-93f8-85dd13e11e50,,28/08/2023 18:01,28/08/2023 00:00,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
2e3df691-aeaa-4bd9-815b-a19b00800bed,Inbound,Returns,Return request,,20fa1d83-9a00-4642-b0c1-0a14c3c29203,,28/08/2023 18:38,28/08/2023 00:00,28-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
17632e2d-bb16-4e20-b6b2-b65b1b573d46,Outcall,Returns,Reverse Pickup Enquiry,,ebd7fc84-9154-46ea-a98d-c030a16388d6,,28/08/2023 20:42,28/08/2023 00:00,28-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
22d211c0-711b-4622-9fb7-d9a5205bad97,Inbound,Returns,Reverse Pickup Enquiry,Send mani,1f260440-85da-4ae9-b8c0-5d9795caff82,04/08/2023 18:14,27/08/2023 08:38,28/08/2023 00:00,28-Aug-23,ARSIKERE,Books & General merchandise,836,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
7daa58eb-bca3-43eb-bf35-90b7839b1ab1,Outcall,Order Related,Installation/demo,,b2a1d2ee-662b-4aeb-a986-a9a369e5dc13,,26/08/2023 17:06,28/08/2023 00:00,28-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
9c7c12f8-d8d5-4ee5-b5c7-db90110371cb,Inbound,Order Related,Order status enquiry,,f2fc1df8-1d05-4e59-b856-ff99e56b7615,,28/08/2023 18:41,28/08/2023 00:00,28-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
1ed52400-f57f-48d1-88cf-1f6d4c1ebfe8,Inbound,Returns,Reverse Pickup Enquiry,nice to talk,7ecbdbe1-34d3-4c8c-a39c-aa51237e0498,,28/08/2023 21:01,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
a9c3a0f1-a355-4e85-b95b-377ca66c6291,Email,Returns,Exchange / Replacement,Super,f5522865-8c51-4e45-bd6f-a7466ba079c9,18/08/2023 22:59,28/08/2023 20:58,28/08/2023 00:00,28-Aug-23,ANANTAPUR,Mobile,9999,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
11aef2c0-8df5-4155-8021-d38b2c54590b,Inbound,Order Related,Delayed,Your office staff is too good but field worker need to improve like delivery ,1aae872a-a557-4530-bdfb-f3ba519a9c96,,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b34cec2d-d647-47d3-ad36-de037df61c0b,Email,Order Related,Installation/demo,,24cf09b8-cf23-4bad-bc52-93ed7d519107,,28/08/2023 19:16,28/08/2023 00:00,28-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
326448ab-f314-4c1f-83f0-ef1977c8dd7c,Inbound,Feedback,UnProfessional Behaviour,Good conversation ,d0837449-edde-4a2b-acd2-c2deda1493c8,,28/08/2023 23:25,28/08/2023 00:00,28-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
b1d3db08-e066-4320-af04-70d18e73cdc6,Inbound,Returns,Fraudulent User,,f4e2e115-28ee-4f7f-9588-c829f4414b0d,,27/08/2023 08:54,27/08/2023 00:00,27-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
0577c120-b384-423e-9378-9c0a331ed86d,Outcall,Returns,Return request,VERY GOOD BEHAVIOUR UR EXECUTIVE.10/10,767a41b1-9dac-4862-8858-44cb9c841fe7,,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
84ecbd77-da1b-4089-8d13-362036b0ef45,Inbound,Refund Related,Refund Related Issues,Thnx ,196869c1-4248-45fb-b2ff-ed59d98b79d2,,28/08/2023 09:49,28/08/2023 00:00,28-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
065698a4-e9e1-42c8-b118-9a24e467e47a,Inbound,Returns,Fraudulent User,,3fe03594-585a-47d4-bfcc-d26fdb457a20,,28/08/2023 11:31,28/08/2023 00:00,28-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
c3d56589-c27e-41af-8a89-981e293b8b87,Outcall,Returns,Service Centres Related,,cbe2a529-76e5-4ccd-8649-64d81b9756a9,,28/08/2023 16:22,28/08/2023 00:00,28-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
644aa907-8b65-459e-8336-94fcb0cfcbd9,Inbound,Cancellation,Not Needed,,a1a5e5a0-1f93-4625-9751-850434d5687e,,28/08/2023 13:45,28/08/2023 00:00,28-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2730ce42-5c1c-4252-a960-0465c23b8d97,Inbound,Returns,Reverse Pickup Enquiry,,4403d722-30bf-4bd9-9c1a-7ee4be2a03cf,,28/08/2023 10:36,28/08/2023 00:00,28-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
83aaaa93-2167-4bb1-bdce-ff5503ee2635,Inbound,Product Queries,Product Specific Information,,5729571d-478c-4864-b8cc-b99013c00c72,,28/08/2023 20:24,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
0f06be31-134e-4aee-9534-ac672fe02bc5,Inbound,Returns,Reverse Pickup Enquiry,Nice ,0b927486-0d62-4946-b48a-78ff63acfc58,14/08/2023 13:56,28/08/2023 18:14,28/08/2023 00:00,28-Aug-23,ALLAHABAD,Electronics,299,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
ca96c245-a204-4123-ba2c-4f825bf38127,Outcall,Returns,Reverse Pickup Enquiry,Good person ,9b506a9e-c13e-45f7-b771-654ebfa46c65,,28/08/2023 11:24,28/08/2023 00:00,28-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b5160fad-3179-491f-81b6-d5461806501f,Inbound,Order Related,Order status enquiry,,681ecb7d-3502-4b44-9045-c8410f362cdc,,28/08/2023 15:22,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
27c2723f-8509-43fc-9b7e-e4fa22805031,Inbound,Product Queries,Product Specific Information,I want to resolve my problem,70fa2c57-0be6-48fd-a2b1-29e14f47ed7e,,28/08/2023 15:47,28/08/2023 00:00,28-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,4
20b994cc-9268-4e4b-8f9e-1a910f99f3c8,Inbound,Returns,Reverse Pickup Enquiry,,551a8ec3-d24b-430f-919d-a5489cf6d09f,,28/08/2023 18:31,28/08/2023 00:00,28-Aug-23,,,,,Jon Lopez,Olivia Wang,John Smith,>90,Evening,5
3afbcf3b-649d-41a6-a8d8-b76e627568d9,Inbound,Order Related,Order status enquiry,,9b44f726-85c3-4a0b-b68a-6ef700557279,,28/08/2023 18:45,28/08/2023 00:00,28-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
1e4bbc7c-c9a8-42a9-acc9-831bcceb995d,Inbound,Shopzilla Related,General Enquiry,,e266cdb7-cfe1-4db2-9c2e-d72bf3757c28,,28/08/2023 15:20,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
67d55373-e9af-49de-ad5a-b84913f5113b,Inbound,Returns,Service Centres Related,,4644ab28-9d32-42d3-b559-caf0e117db52,,28/08/2023 09:18,28/08/2023 00:00,28-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
2d85d49f-1dce-49e6-9f7d-0d1cf76ff4f9,Inbound,Order Related,Order status enquiry,,ee15ea6d-ef8d-48c1-a629-7712c17d803f,,28/08/2023 12:40,28/08/2023 00:00,28-Aug-23,,,,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
bf8d6351-f751-4252-bf5d-cadaaf989cd6,Inbound,Returns,Reverse Pickup Enquiry,Best,8470933a-8d94-4305-8d96-56688ea3a35e,,28/08/2023 14:26,28/08/2023 00:00,28-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
f6106df5-cf11-4aa8-873b-cf1a88d185ea,Inbound,Returns,Reverse Pickup Enquiry,,cfe85110-119f-4b0b-b9ad-6030f79fa915,,28/08/2023 19:15,28/08/2023 00:00,28-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
5b4631d6-2e6a-4b42-b79d-2c403df5b79d,Inbound,Refund Related,Refund Related Issues,,57440c8d-a6a0-4c47-97d1-005456ab4f0c,13/08/2023 08:48,28/08/2023 15:18,28/08/2023 00:00,28-Aug-23,THRISSUR,Home,874,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
1bd43a6e-9813-4cbb-87b5-9f77bc4c1470,Inbound,Returns,Reverse Pickup Enquiry,,53e7c409-875f-4bbb-8e5f-313952b7bacf,19/08/2023 01:25,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,PUNE,LifeStyle,222,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,3
1214a237-bc4e-458a-aa58-f24a2ce967c9,Outcall,Payments related,Online Payment Issues,,67d77983-9a09-49d0-a743-498f6015c488,,28/08/2023 15:01,28/08/2023 00:00,28-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6efa4f6d-5b61-480a-9d87-8eb28df1131b,Inbound,Product Queries,Product Specific Information,,eb970497-6650-49da-ad21-ee952581136e,,28/08/2023 12:18,28/08/2023 00:00,28-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
1eb8555b-a9a4-4c4f-8488-037a364ebdc7,Email,Returns,Reverse Pickup Enquiry,,ec975c67-b674-4a9f-8e88-7f71829fe896,02/08/2023 12:15,28/08/2023 17:53,28/08/2023 00:00,28-Aug-23,NAGPUR,LifeStyle,799,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,4
131f7f9f-fff5-45e6-b2b0-bf489b58951e,Inbound,Returns,Reverse Pickup Enquiry,Resolved my issue fast as possible ,3d5b1d59-8595-48d3-aa87-34babd3e8fa7,,27/08/2023 16:28,28/08/2023 00:00,28-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,3
e7d18ee4-0313-4ee8-a7e7-a4200fbaa6a4,Inbound,Returns,Missing,"you should have a check on such vendors who delivers incomplete order but gives status as fully delivered. Customer doesn't know seller, he knows Shopzilla .so such incidences defame you only.",90e543fe-70b5-44a9-b489-ac40d9ff839f,,27/08/2023 23:16,28/08/2023 00:00,28-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
31369ee4-0626-46da-85b1-6f3bdc7d45b9,Inbound,Cancellation,Not Needed,She was very politely talking to me.She was trying to solve my query.It was very good conversation by them .Thank you ,ad889b4f-5382-4b8e-bdd8-d852bc899e80,,28/08/2023 10:03,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
42b78e75-87a4-44ba-bb42-44333d5f54e4,Inbound,Order Related,Order status enquiry,,6e221301-64e6-45b4-b79e-95a232e30659,,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
7295dad7-b2ae-464d-bbfc-e208e40d9dae,Email,Returns,Fraudulent User,,62465746-5500-4aa7-b419-17879da98083,,28/08/2023 13:03,28/08/2023 00:00,28-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
9ee82da2-7a72-4cf8-af6a-00a6673815ee,Inbound,Returns,Return request,,9c9e3be9-ecb1-453d-a39b-33731336a4b4,,28/08/2023 20:51,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d28151f7-4927-46ec-bea8-22ba401cb6cd,Inbound,Order Related,Order status enquiry,Thank you,9a57c676-d57f-45ee-98a0-584e68412c8b,,28/08/2023 15:12,28/08/2023 00:00,28-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3159a59f-5198-4819-8193-cc4a02dd292a,Outcall,Returns,Reverse Pickup Enquiry,Good ,3e453190-bf41-43a8-aa6f-09988dceafd6,,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
e39a0e90-65cf-4259-9b73-25a825e9a941,Inbound,Order Related,Installation/demo,Good ?? ,466448b8-8eea-4f8e-8900-b45bc4e01338,,28/08/2023 17:48,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
14eee42c-3908-4ba4-87e2-4d1a45f11a76,Outcall,Payments related,Wallet related,Ok,ba1e5577-43b7-4194-9316-51f43ae4bcca,,26/08/2023 15:26,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
0e36172f-b15c-4f08-9a22-1301deeefdd7,Inbound,Order Related,Priority delivery,,60bb7a47-5226-42c4-93fb-ba778dea0578,,28/08/2023 15:40,28/08/2023 00:00,28-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
29048e5b-e85b-484a-8b1b-3613d3e1f2d7,Inbound,Returns,Reverse Pickup Enquiry,Polite conversation ,0f5fd96e-3aeb-4328-a262-6da1f8c39e02,,28/08/2023 14:26,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
6f4477be-1671-40b0-b991-92bf396d5309,Inbound,Order Related,Order status enquiry,,ab8d9bb9-f4b6-4eee-948f-08cfe3480fd5,,28/08/2023 19:15,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
f38c191e-50fc-4340-bd0a-b6ec1e27aa5b,Inbound,Returns,Service Centres Related,Very nice ,9d505934-df4a-4dec-acd3-382dfea87b4f,,28/08/2023 06:39,28/08/2023 00:00,28-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
79c74afa-71eb-48fe-8fa5-2e41b01d4ee5,Inbound,Returns,Reverse Pickup Enquiry,,47494700-44a2-466b-a8ff-eb0802ea5d59,,28/08/2023 11:15,28/08/2023 00:00,28-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ffd376ab-6820-45dd-90a5-a262d8c35639,Inbound,Order Related,Priority delivery,,12748dce-9481-45cc-86c8-1efa2058bbb5,,28/08/2023 17:15,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c11fe23b-5f76-4d63-93a5-59455d465f96,Inbound,Order Related,Installation/demo,,743628b3-c8e7-42df-854d-7cca994674ba,,28/08/2023 16:40,28/08/2023 00:00,28-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
20551ce8-1628-4870-8377-66c3b9d27c10,Inbound,Cancellation,Not Needed,,1a27b7b0-6584-4c20-a961-f02652049f5b,,28/08/2023 17:06,28/08/2023 00:00,28-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
03b5590a-78ff-46ab-809e-da786695d030,Inbound,Order Related,Delayed,,cf7cb442-d330-4232-bea3-e83eac5d94c5,,28/08/2023 18:06,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
ca61d4c6-1272-4179-a51e-0f6b89f98bf2,Inbound,Returns,Reverse Pickup Enquiry,,2ec56d28-64c8-4099-897e-47c6a839375d,,27/08/2023 17:59,28/08/2023 00:00,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
0f1453c5-14f5-4e32-9a7b-ab7f652e68c5,Outcall,Shopzilla Related,General Enquiry,,430d87d8-44c4-42df-8ef3-253d8a47a40c,,28/08/2023 09:49,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
3aae523e-b329-4185-a93e-c16dca6afefa,Inbound,Payments related,Online Payment Issues,,8ea2ce4a-f18e-4fcb-8ea8-b385fa4f1c7e,,28/08/2023 11:28,28/08/2023 00:00,28-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
d4383939-202a-4333-925f-8fe6fc8c257a,Inbound,Cancellation,Not Needed,WORST EXPERIENCE EVER ,b6dc5cc6-97ca-49cc-a90d-29ae0ee9e796,,28/08/2023 12:38,28/08/2023 00:00,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,1
e296c82e-eccb-40f2-bd1b-32cb3d0cef25,Outcall,Payments related,Online Payment Issues,,29e63d72-bca0-4364-91f7-a8d204c0a364,,28/08/2023 19:38,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
7bcc33fe-8799-4cab-a067-804ae23814ed,Inbound,Onboarding related,Seller onboarding,Improve response timeDecrease call hold timeImprove time to resolve query ,c4c00baf-4250-4288-821c-53814d6e7bcc,,28/08/2023 12:12,28/08/2023 00:00,28-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
d5918520-2be7-47e1-98d2-255b3ef266f1,Inbound,Returns,Return request,Nothing else,62f14f41-da27-498c-8e13-d5059df02309,,28/08/2023 10:03,28/08/2023 00:00,28-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
566885a1-e153-4829-b6eb-ae375edd6648,Inbound,Returns,Reverse Pickup Enquiry,,40725491-493a-489c-93bf-837dba915554,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
7b282611-a2be-456b-83a7-60c65940b217,Inbound,Payments related,Online Payment Issues,,cc715ca2-5800-4f7a-b312-99b824ed400c,,28/08/2023 11:25,28/08/2023 00:00,28-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
03d65f97-1445-4b8d-9382-54f8cc11590b,Inbound,Returns,Missing,,572386d5-b50d-4973-be53-303ebecfb523,,28/08/2023 12:26,28/08/2023 00:00,28-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
323eef07-b95f-4200-90c9-761606f0e3ba,Inbound,Offers & Cashback,Other Cashback,Take hard action against the seller regarding this issue ,d4143aa3-5d3c-471c-aa2f-b3b79d0aa0b8,,28/08/2023 18:32,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
2129620f-e333-4771-b278-1e41a9056f04,Inbound,Order Related,Delayed,,f032099a-6377-46ea-9358-af0437dc668b,15/08/2023 21:44,28/08/2023 13:51,28/08/2023 00:00,28-Aug-23,HYDERABAD,Electronics,226,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
7ffe58fc-8a60-4546-aa35-6a5e630bf511,Inbound,Returns,Reverse Pickup Enquiry,Good in behaviour,1883ce3b-e026-4477-ba85-877c242f5076,,28/08/2023 15:25,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0475d1d2-dd60-43ef-9d1f-f24d6bb033bc,Inbound,Returns,Reverse Pickup Enquiry,,0c9ec6ce-7e86-4271-a2b3-da04b87bb54d,,28/08/2023 18:01,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
c0224ff5-ab9e-45f0-94ef-0cd23b530db2,Outcall,Order Related,Order status enquiry,,44730964-7bc7-4a70-ada2-becbf8373603,,28/08/2023 22:56,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
56df8224-3995-4df7-9d4f-7ae5595c208c,Outcall,Returns,Return request,Long time pacecse but 3 to 4 month very bad experience ,cc1d5f08-e40b-40e1-a7db-3d70114fdc3e,,28/08/2023 21:31,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
7e518791-c8dd-4263-8965-df6f8c228461,Inbound,Order Related,Delayed,,92341c7b-7de6-4cf7-9a15-713e9ca25c80,,28/08/2023 14:57,28/08/2023 00:00,28-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
02428553-a2d4-4334-8782-f6f4027ffb6f,Inbound,Returns,Technician Visit,,9d163130-46c0-45e4-8a75-828d037802bb,,28/08/2023 21:17,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,4
83edf3d7-e64b-4ac3-bc6c-c6a588568151,Inbound,Shopzilla Related,General Enquiry,,4c1170fc-c356-48fd-9a2e-29155850721a,,28/08/2023 16:11,28/08/2023 00:00,28-Aug-23,,,,,Andrea Conley,Noah Patel,Michael Lee,31-60,Evening,5
a1c75d79-74b1-4899-b72a-9aad25f7f6cc,Inbound,Refund Related,Refund Related Issues,,6f955b0e-564b-48bb-820b-6021863a3972,18/08/2023 23:52,28/08/2023 17:31,28/08/2023 00:00,28-Aug-23,NEW DELHI,Books & General merchandise,167,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
9da969ee-5fe7-4b8c-9fc0-f885184482a4,Inbound,Returns,Fraudulent User,,bbdd64b1-6c60-4740-a8e3-9f60cd490934,,28/08/2023 12:14,28/08/2023 00:00,28-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c6dc9472-36d4-4879-8c33-010eff53bc91,Inbound,Returns,Reverse Pickup Enquiry,,522009a9-9cf4-404e-a0f8-490495ae8bb6,,28/08/2023 13:18,28/08/2023 00:00,28-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
9a4dd54c-d93b-461d-9e13-2fc6d1bfa342,Outcall,Returns,Reverse Pickup Enquiry,,dc98eee3-7d68-4900-b0d9-778f6899be71,,28/08/2023 13:44,28/08/2023 00:00,28-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,3
890cc203-8b49-4047-901a-e511a6afb877,Inbound,Returns,Reverse Pickup Enquiry,,cc5d9072-f9ab-4f63-beea-25360374ae86,,28/08/2023 14:25,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
33849665-1dd1-43d0-b1ac-27c043144342,Inbound,Order Related,Seller Cancelled Order,"Every customer order valueble for customer, if order not delivery on time, customer loss recovery ",6b070abc-3495-4e6f-ae9e-43e4689809fd,,28/08/2023 15:38,28/08/2023 00:00,28-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,1
78c793b4-b6e2-4dd4-bbd0-f1bd5baff048,Inbound,Payments related,Online Payment Issues,,f1a4ca05-32d9-4034-b2b1-35d13ce95546,,28/08/2023 18:20,28/08/2023 00:00,28-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
6c819c72-d6a6-413e-ab69-706bfb667fc6,Inbound,Order Related,Seller Cancelled Order,,9b57d8fa-9b1c-4b5d-935e-df2197e455e2,,28/08/2023 22:39,28/08/2023 00:00,28-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
48437fa5-b4e8-4ab0-9b2c-21c77c6f0314,Outcall,Returns,Wrong,Good,6456fcb3-1b43-46c0-892a-1183a217973f,08/08/2023 12:09,24/08/2023 20:27,28/08/2023 00:00,28-Aug-23,Birbhum,Electronics,797,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,4
3fe1a044-53ca-4d41-89f7-9f70c0d37b72,Inbound,Order Related,Customer Requested Modifications,,6c39a9f5-6049-47eb-b51e-19de98b411c6,,27/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
aaf6f93d-7f9c-47e5-af5e-f2dd8e52e821,Inbound,Returns,Reverse Pickup Enquiry,Good ,84cc65c2-c06a-4140-847a-8eceefcfb923,,28/08/2023 11:00,28/08/2023 00:00,28-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
a7d19682-1b21-4f1e-949b-bd84e92291b4,Outcall,Returns,Return request,,4b42ca1d-ec04-43d8-a34d-04f59ce02b3e,,28/08/2023 14:32,28/08/2023 00:00,28-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
fdbba076-ea8e-4469-98ed-bdadef1373f8,Inbound,Order Related,Order status enquiry,He was best to me ,f63d00d3-5e94-4f1f-b921-3cf3ab61e329,,28/08/2023 10:19,28/08/2023 00:00,28-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
b65bfea7-5a7b-4534-bd33-0a8bec7ba5ef,Outcall,Order Related,Invoice request,Very good ,4b622c5b-9b5d-4909-9f1c-590fb1681eb9,,28/08/2023 12:48,28/08/2023 00:00,28-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
00c447d1-b33a-40b9-a076-a263d493b6cd,Inbound,Refund Related,Refund Enquiry,I love ?,97d4f3ee-dd6a-4973-b39e-0628914fb29e,,28/08/2023 14:57,28/08/2023 00:00,28-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7747a822-72d2-4ffe-960a-d5ec3f66c618,Outcall,Returns,Reverse Pickup Enquiry,Nothing all good,fedc5c72-72d9-45c4-9a3f-bd0df33913c0,,28/08/2023 10:40,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
c57a2266-8350-4358-acf2-0e9f326986fb,Inbound,Order Related,Order status enquiry,,a900b9d5-3708-42a9-b9f6-9bb08fc90875,,28/08/2023 13:40,28/08/2023 00:00,28-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
78cc73ea-7029-4a73-9e3e-0f98fabd1f18,Inbound,Returns,Reverse Pickup Enquiry,,d993d079-0f42-41a2-9bb2-918adff356ba,,28/08/2023 20:16,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
4d023830-64e5-4259-a680-5e52a1daa59c,Inbound,Shopzilla Related,Shopzila Premium Related,,ccaf8e09-7b4f-44c3-989f-95f20d8421fb,,28/08/2023 23:42,28/08/2023 00:00,28-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
208a0077-bf9f-48e1-825a-afa5863a3462,Outcall,Order Related,Order status enquiry,,a186d60d-1ccf-4e29-b7d9-5ecc9a3e68ce,06/08/2023 09:10,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,ROHTAK,Affiliates,193,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
8e758936-0d14-4e7b-ab5e-2df5ddad3ba4,Email,Refund Related,Refund Related Issues,Very bad services and very bad support team,55353e23-4c69-445f-8961-f95cf4171ffb,29/09/2022 13:34,28/08/2023 17:48,28/08/2023 00:00,28-Aug-23,JAIPUR,Home Appliences,14999,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
a31b5c5f-2863-4342-97ed-f86c903e32e6,Inbound,Payments related,Payment related Queries,??? ??? ????? ?? ????? ???? ????????,fd4e751a-9bff-4c78-889f-faa9a4fca19a,,28/08/2023 07:33,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
66d43d61-056a-492c-961f-df9298363ac3,Inbound,Returns,Reverse Pickup Enquiry,Nice ,4492fdf6-f7e0-49c4-8aa8-ad36fa071e63,,28/08/2023 09:10,28/08/2023 00:00,28-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
059b1b6a-215d-4808-9afa-b9c7252df076,Inbound,Returns,Wrong,,6fd93598-a87b-4f9c-8f36-fbacaae373f4,,28/08/2023 10:12,28/08/2023 00:00,28-Aug-23,,,,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
93c9db2a-55cb-43fd-84fd-8d16ff9cf698,Inbound,Returns,Reverse Pickup Enquiry,,f1f419c7-5aa9-48bd-95d1-0af4fc9f278f,,28/08/2023 13:05,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
eafde765-f4e8-4b7b-9e50-f79575a6ba0e,Outcall,Returns,Return request,,50e26a0e-0312-419e-a6d8-3b1a63bf9d52,,28/08/2023 14:43,28/08/2023 00:00,28-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
15b89d1f-eef7-43ed-9bb6-ea1b2a570827,Inbound,Returns,Return request,,b10a731e-9f4e-4f67-92b7-f51d7670481f,09/08/2023 12:57,28/08/2023 14:13,28/08/2023 00:00,28-Aug-23,Singrauli,Electronics,425,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
bf174768-215b-4fe9-becb-b29f767bcb85,Inbound,Order Related,Seller Cancelled Order,,36bb2230-babc-43b5-8797-3cd0e9338917,,28/08/2023 09:33,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
79e27ce2-562e-4fba-8755-71246d770a89,Inbound,Order Related,Seller Cancelled Order,,0d9a9a6d-b274-4402-b358-e6aaa5ab7098,,28/08/2023 09:56,28/08/2023 00:00,28-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a05d1eb1-f057-494b-8227-e77f044aff6b,Inbound,Shopzilla Related,General Enquiry,Need to improve your terms and conditions ,9144057e-067d-4490-9fd7-4b7a2a03257d,,28/08/2023 15:41,28/08/2023 00:00,28-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,4
04e7d148-2ac9-449c-a3f7-f539969fb4a4,Inbound,Returns,Missing,Happy ?? ,9cbe5f9a-9fd5-40cb-a779-67393fe8512f,,28/08/2023 22:18,28/08/2023 00:00,28-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5856eda9-1967-4d8f-b14f-2c02c8ad3094,Outcall,Product Queries,Product Specific Information,I am unable to change my delivery location. So please resolve it,bbc31453-7fb4-4751-9d86-848471d59c50,,28/08/2023 11:48,28/08/2023 00:00,28-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
237b523e-5f76-4a1d-9f8e-7992c43a5877,Inbound,Returns,Reverse Pickup Enquiry,,fad43bc1-ec81-4e76-8a4c-f73ae8f05248,,28/08/2023 11:53,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0042319b-7c13-4bf4-b5c3-e53ec82badee,Outcall,Returns,Reverse Pickup Enquiry,,7c485be7-8f48-4008-a9f2-4595c8a0b346,,28/08/2023 13:33,28/08/2023 00:00,28-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
71714ab6-83f7-4deb-867f-e0217cc5f5d3,Outcall,Returns,Return request,,e8ea1299-6087-4526-8712-87ef075f5748,,28/08/2023 18:31,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
54112347-2e00-47d7-953f-6c3881aeafe5,Inbound,Refund Related,Refund Enquiry,"This women are tae 15 minutes time , 10 minutes are still weating for when she unhold , when I ask my question than she cut doy tha phone , very bad customer support ??",7d76b9d3-bc05-4032-a476-b8ded9436ec0,17/08/2023 14:45,28/08/2023 10:28,28/08/2023 00:00,28-Aug-23,BANKURA,LifeStyle,689,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
00433c58-541e-4c92-8e7d-530569fc6944,Inbound,Order Related,Delayed,Nice to talk with Shopzilla service centre ,afb0aa8f-3a32-4c71-a6fd-9ef37d623680,25/08/2023 01:13,28/08/2023 21:43,28/08/2023 00:00,28-Aug-23,MUMBAI,Electronics,999,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
1432c2cc-fbf0-4256-9163-b22ad323260b,Inbound,Order Related,Order status enquiry,All are good now ,e5eb0072-5346-4068-8558-d47b1a02a6c2,,28/08/2023 15:50,28/08/2023 00:00,28-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
787cdffa-9740-4278-971e-1d35f7c0b951,Inbound,Product Queries,Product Specific Information,,3b7ba20e-1395-4945-83e4-065b0cd32b0a,,26/08/2023 15:10,28/08/2023 00:00,28-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
0efd7982-c11b-4980-b10c-fa3d5bc64d53,Inbound,Returns,Missing,,9e5d3f74-5237-4456-8aca-9bb1291c89e3,,28/08/2023 13:57,28/08/2023 00:00,28-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
4322e1ae-ccd5-4945-aa2a-b726f35b646c,Inbound,Order Related,Order status enquiry,,14ee79d6-6c4f-41ca-8957-3e6ebfad2ae7,22/08/2023 20:31,28/08/2023 09:19,28/08/2023 00:00,28-Aug-23,SAGAR,LifeStyle,269,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
892cca0a-feb8-40bf-afd4-dd00ee625106,Outcall,Returns,Reverse Pickup Enquiry,,14413127-7039-494b-a8f9-0821ecea6ea3,,28/08/2023 11:35,28/08/2023 00:00,28-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
74acc35b-dea5-4eb3-a6d4-bedde0233764,Inbound,Feedback,UnProfessional Behaviour,"Thanks for your support and understanding regarding my concern. Please let all delivery persons know that we should never insult anyone even if we had/have a bad day. We should always have in mind that we don't know what others are going through and that we can control our emotions and be a little more careful. I understand today, the delivery person was insulting me for my health issues but,who knows he might have had a bad as well. But his words did really hurts me. Anyways, thanks for your timeYou have a very blessed day Shopzilla team ??",92fe2db6-d057-492d-99ee-fe50575be015,,28/08/2023 11:53,28/08/2023 00:00,28-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
3643aabd-5da0-4647-acad-a64220b58945,Inbound,Returns,Return request,,a00de9b9-efb0-43f7-8b31-666ba59c9c0e,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1ccb1235-786e-4a47-8805-ccb259d8e6ea,Inbound,Order Related,Priority delivery,,0800846b-ba64-4698-a497-ae25337cb98a,,28/08/2023 17:29,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
8a0d98fa-aad8-4f8b-b3b7-ef8f6ca040d1,Email,Order Related,Delayed,,a299b1df-6117-42f5-bd7a-14457e9b456c,,28/08/2023 20:04,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
22c40e41-1311-4f6d-8f9f-a36bb2929212,Inbound,Returns,Reverse Pickup Enquiry,,085d4271-7814-4fbb-ad69-8ae0a84dbd19,,28/08/2023 13:14,28/08/2023 00:00,28-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,4
592b8f7a-0794-458c-bd84-6c4ac6c88fce,Inbound,Returns,Reverse Pickup Enquiry,Bad,1e0a37d8-01e4-4505-81fd-f4a819bb63ae,,28/08/2023 06:51,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
e6367742-09a2-42ce-b69b-d4a5128f4306,Inbound,Payments related,Wallet related,,093bacb8-16ce-466e-8b95-61592e19605a,,28/08/2023 08:47,28/08/2023 00:00,28-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
15f6fb37-5eea-4b2f-8213-81abfb6387e6,Outcall,Returns,Return request,,910e9a38-6218-49a1-94a1-989c9f4499bf,,28/08/2023 13:07,28/08/2023 00:00,28-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4d46543f-7f7e-4ef0-93c9-1a98e4b767a0,Inbound,Returns,Missing,Meri payment bahut let Ho gai return hone mein,57144c20-26a1-4c64-8bf2-38fdd2846505,,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,1
1e468ca8-67ec-45d4-9855-9e0fc4fab020,Inbound,Order Related,Delayed,,e685057f-3bc6-45bf-9b9d-893d39b56efd,20/08/2023 21:01,28/08/2023 07:33,28/08/2023 00:00,28-Aug-23,NORTH LAKHIMPUR,Books & General merchandise,299,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
f8176404-c1ad-4c0b-9f9d-265dd2dd2c9c,Inbound,Order Related,Installation/demo,,36cd1ccc-6ae2-40a0-8867-949ff75f41be,,28/08/2023 11:23,28/08/2023 00:00,28-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
b54e6859-b4c0-4283-9e02-8b092a239909,Inbound,Returns,Service Centres Related,Very nice,57f14f08-b2be-46f2-8890-231955f20891,,28/08/2023 15:07,28/08/2023 00:00,28-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
11b74e66-3f63-4bbb-9798-a9ed84f5b996,Inbound,Returns,Return request,,bd791f9f-23f7-43a4-9f68-476c9a026ee6,,28/08/2023 17:48,28/08/2023 00:00,28-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
75b6d19d-10db-47e0-bcdb-ce83912764d1,Outcall,Returns,Return request,Thank you ,53193b68-b536-42e0-92f5-99236b3ba906,,28/08/2023 20:34,28/08/2023 00:00,28-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
aecfc403-66ab-4b91-aafd-c619fa578f8e,Outcall,Returns,Reverse Pickup Enquiry,,9d8a45e4-6c6c-4869-a698-da0de8e5d091,,28/08/2023 09:08,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
301314f0-1564-48c5-b41d-a5c754e27c76,Outcall,Order Related,Customer Requested Modifications,,d39c9b80-38f0-4e9a-bd89-eaacab0043c1,,28/08/2023 13:27,28/08/2023 00:00,28-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e6984137-7baa-4325-b3b3-2aa03c4023b5,Inbound,Order Related,Priority delivery,,639806c6-3193-4d26-902c-c96ebaa77319,,28/08/2023 18:33,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
34b29f75-e744-499e-9350-ac3d12987d31,Inbound,Order Related,Delayed,,09b7008e-282e-4184-905f-29d529e88dc8,,28/08/2023 11:22,28/08/2023 00:00,28-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
f85f6366-00a8-45f7-a1de-410151d0e49e,Inbound,Returns,Reverse Pickup Enquiry,,33109982-bfab-40a5-b5fc-1e9290d268a3,,28/08/2023 09:13,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
fe93e3de-1e8b-4feb-bcf2-5de7b55d854d,Outcall,Returns,Wrong,,17796a79-d281-4a6a-aaed-a11384b56f29,,28/08/2023 15:22,28/08/2023 00:00,28-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,4
a60a3e15-0c1f-4046-9229-33597c274bcf,Inbound,Returns,Reverse Pickup Enquiry,Dear TeamMy issue still unaddress.I am countinue following up from last 15 days but no one having potential to resolve my issue ??.It's is very disappointed to see the service level of your customer executive and superior team.Everyone given wrong communication to me that your issue will be resolve.But still unaddressed.Bed experience with Shopzilla and e- .,32c4cdfc-37f1-40ae-9d9e-b52dc19fce9f,,28/08/2023 19:24,28/08/2023 00:00,28-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
c56bdab0-bd05-416e-8e5c-de36100cbb57,Inbound,Returns,Missing,Good,2a78d540-a2a5-4a42-b1e6-8db7ecd4dc33,15/08/2023 15:08,28/08/2023 08:08,28/08/2023 00:00,28-Aug-23,MATHURA,Electronics,494,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
796ed84a-3a47-4c32-8bfa-edb686c1e0c2,Inbound,Order Related,Order status enquiry,,d59c54c1-5b81-483c-b40a-02732957dff8,,28/08/2023 22:12,28/08/2023 00:00,28-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
b27da6ff-55dd-4ae2-a0c8-9a2dceed6832,Inbound,Refund Related,Refund Enquiry,The consultant whom I talked to doesn't seems to know English,87a619ab-1a26-42e6-8f8e-4b7790a1040e,,28/08/2023 17:43,28/08/2023 00:00,28-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
d25e190c-b56c-4bbc-91f0-0403a4c3bfd5,Inbound,Returns,Wrong,,f34f33fa-736c-43b6-b3a6-a64e8032fb0a,15/08/2023 10:46,28/08/2023 11:27,28/08/2023 00:00,28-Aug-23,,LifeStyle,6747,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
30d3ea19-1d68-4dd7-a100-e98b22181ade,Inbound,Order Related,Customer Requested Modifications,,748e1e9a-e8ea-4650-a2b6-8d7d2b17fca5,,28/08/2023 23:37,28/08/2023 00:00,28-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
64f0f969-a22b-40b4-abf4-93578b68e315,Inbound,Returns,Return request,Good customer care.,6b11b38a-893d-4444-9965-8a3b01d00c9e,24/08/2023 12:20,28/08/2023 08:51,28/08/2023 00:00,28-Aug-23,JODHPUR,Electronics,1299,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
ad047cbb-ee6b-4f0f-b2ad-a1221c154a58,Outcall,Order Related,Seller Cancelled Order,,b8294237-1187-4834-9d58-5582f37d2be3,,28/08/2023 09:57,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
5e44ff8e-8795-4378-a73f-a6d01f6c236c,Inbound,Refund Related,Refund Enquiry,Resolve my problem,363f4993-9de2-4b2d-9cb5-a5e01aab599a,,28/08/2023 18:54,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
d7307220-7d74-40b8-8243-48eb43600dc0,Outcall,Order Related,Delayed,Good employee,55ae5955-5521-4a59-bf0d-9b31c4f2a613,,28/08/2023 23:05,28/08/2023 00:00,28-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9230716f-197a-4139-b0af-3fe3f16de6d8,Inbound,Returns,Return request,,e5998cb9-308c-4cce-ba6b-d2daad1bae12,,28/08/2023 10:19,28/08/2023 00:00,28-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
15acb7bd-d3c2-42f9-8551-ab4dcfc4519d,Inbound,Order Related,Order status enquiry,?????? ??????? ???? ,69d1c4af-af24-473f-9f26-723dd131a8f5,,28/08/2023 06:54,28/08/2023 00:00,28-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
33512dd7-8242-4204-a47a-81d03c09cc83,Inbound,Refund Related,Refund Related Issues,,c79c6b36-f442-4a9d-b56c-830b81a901a7,,28/08/2023 18:38,28/08/2023 00:00,28-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
6e6c34d8-49ec-43a1-8d3e-ba71dbe1153e,Inbound,Returns,Reverse Pickup Enquiry,,c8630cd1-a95c-4eee-b56c-8178609141cb,,28/08/2023 11:19,28/08/2023 00:00,28-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
a705b0a0-14c0-4f58-8774-9b953f31d598,Outcall,Order Related,Priority delivery,,8aeb7eaa-aa57-4a06-9313-f0552f6d78e4,,28/08/2023 14:08,28/08/2023 00:00,28-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e4313184-75d6-4e2c-b3b5-d266c471b6b1,Inbound,Order Related,Delayed,,e7e3791c-b9cd-4946-9b71-2d4195bb8902,,28/08/2023 16:16,28/08/2023 00:00,28-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ac7177a3-bae0-4aa8-a1e8-7afe57c0206d,Inbound,Order Related,Customer Requested Modifications,,c2b1b152-186b-493f-96e4-cb48404f054e,,28/08/2023 07:53,28/08/2023 00:00,28-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d38e8a4b-2976-489f-bc30-a611712edd57,Inbound,Returns,Exchange / Replacement,,bf3c731f-0b51-49e6-b81f-8ef3c8d6d3cf,,28/08/2023 15:50,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6cfd586e-e7a2-49e6-8bd4-c3cc6ef5a03c,Inbound,Returns,Reverse Pickup Enquiry,,877df5bd-9a5e-41a1-b2e0-120620f468b6,,28/08/2023 19:13,28/08/2023 00:00,28-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
a362d8ce-3207-4942-b1bc-9c556d70e776,Inbound,Returns,Missing,,9eb62dca-579b-4c07-9da1-f30e755257f0,,28/08/2023 16:17,28/08/2023 00:00,28-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
168e61b3-c9ec-47d9-97bd-147ed03d4bf1,Inbound,Order Related,Installation/demo,,412d35d5-9886-4e10-95e4-141f7d27eec5,,28/08/2023 11:45,28/08/2023 00:00,28-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
74874ad5-8667-44c4-917a-76714699ba1a,Inbound,Returns,Reverse Pickup Enquiry,,7681360b-8bf3-46c9-bcbd-63d0af3be22f,,28/08/2023 13:52,28/08/2023 00:00,28-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
0832cad1-ade1-4d93-8a4d-5c9c8d78d29c,Outcall,Payments related,Payment related Queries,Make sure Payment does not gets failed frequently but if it does make sure that information should be available on the application on website with the customer and the information should be available with the agent assisting the user.,f8cb9607-39fc-4336-9b53-b66691694e34,,28/08/2023 22:50,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
c47088ac-93f4-4edd-8a14-b986735cb154,Outcall,Order Related,Delayed,,07ffaa33-f1dd-4a04-8424-2040ddf834eb,19/07/2023 10:37,28/08/2023 10:38,28/08/2023 00:00,28-Aug-23,SHIMLA,Furniture,479,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
548d2ccb-4abb-45b2-a5fe-5d5a68d9c7ad,Inbound,Order Related,Order status enquiry,,7bfd6ed6-ee77-4b36-ac7f-ae1fa751f801,,28/08/2023 16:26,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,4
ebd4c24f-5882-45d1-8bf5-ff3b0b949155,Outcall,Returns,Reverse Pickup Enquiry,,573496c6-ec0a-485d-aaff-513830f586f2,,28/08/2023 11:21,28/08/2023 00:00,28-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
8969d1dd-8f96-4e23-9594-2b92a2a32680,Inbound,Returns,Reverse Pickup Enquiry,,19038c9e-b1e4-47b9-b6bf-38d63b2494ea,,28/08/2023 23:25,28/08/2023 00:00,28-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
3c47f5f0-ffab-4cd9-9928-90cde8268f57,Outcall,Returns,Return request,,bdef228c-0d55-40c8-9b54-4f5f764861a9,,28/08/2023 14:56,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5025072d-d129-40c1-9e32-191d53ac08b0,Email,Feedback,UnProfessional Behaviour,,f40c13e4-747d-4f32-9af9-dac51c6d5cf5,04/08/2023 17:54,28/08/2023 13:39,28/08/2023 00:00,28-Aug-23,VISHAKHAPATNAM,LifeStyle,252,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
380f08ff-7376-49a2-a9b2-1b27a83f42b0,Inbound,Returns,Return request,,820a5eb2-963d-4dac-9800-993c98f3823c,14/08/2023 16:57,28/08/2023 16:19,28/08/2023 00:00,28-Aug-23,PATNA,LifeStyle,377,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
055133a8-57fa-4e42-a074-68a2935d6e87,Inbound,Returns,Reverse Pickup Enquiry,Good ,0ec6dcc6-176e-4699-823f-aace5ad9ed49,,28/08/2023 08:04,28/08/2023 00:00,28-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,2
16e4f4d7-e2b2-4f34-8557-3964fc96510d,Outcall,Order Related,Delayed,,2d273545-a2ee-44e5-94ff-cf2574c94342,14/08/2023 17:02,28/08/2023 21:12,28/08/2023 00:00,28-Aug-23,SURAT,LifeStyle,412,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
961836bb-51f9-4049-92d2-1c8b0c6819a9,Inbound,Cancellation,Not Needed,,d4e230e5-a1a6-437e-9a1f-24d5fdf6fc35,07/08/2023 10:22,28/08/2023 18:21,28/08/2023 00:00,28-Aug-23,MUZAFFARPUR,Furniture,8983,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,4
c38e0275-3662-4103-a752-a99a85229d99,Outcall,Order Related,Invoice request,,667751e1-bc1a-4148-b679-e7face6ace5f,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
57150e47-51a0-4173-9b78-d0961b04030d,Outcall,Order Related,Priority delivery,,ca318db8-2a97-414b-9e13-fdab887c2a6f,,28/08/2023 18:20,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
417fea65-c828-46fd-8f84-24801aced0ae,Inbound,Order Related,Order status enquiry,Nice,7fb8f351-5f15-4f1e-a4b2-3b94fd29e5f6,12/08/2023 18:08,28/08/2023 11:05,28/08/2023 00:00,28-Aug-23,SAHARSA,Home,729,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8c8ca73a-b844-44a7-9ab4-f06d1c87398a,Inbound,Returns,Reverse Pickup Enquiry,Very good ,a9711dfa-67a3-473e-82f1-e50a1c1a0a75,17/07/2023 08:19,28/08/2023 17:58,28/08/2023 00:00,28-Aug-23,BARABANKI,Electronics,799,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
ef1e0063-183c-4535-be56-14ec1e6c13e2,Outcall,Returns,Reverse Pickup Enquiry,Thank ,f912ac4f-d5a9-4f8e-ad36-7ed5105a3855,,28/08/2023 21:01,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
1eded5cc-3a0d-4ea0-ac24-5885d29d76d9,Outcall,Order Related,Priority delivery,Goog,05794583-d0f4-4e16-b4ad-f602aed60b63,,28/08/2023 13:23,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
664d7f34-13a8-4891-844d-84bb6f844188,Inbound,Cancellation,Not Needed,,44193555-6be1-4838-9f5e-c79c652e7813,,28/08/2023 17:49,28/08/2023 00:00,28-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
8838d6dc-3b10-4645-8077-3237c2d80288,Inbound,Shopzilla Related,General Enquiry,Goo,2d2109cd-3780-4728-a571-5363228a4417,,28/08/2023 11:10,28/08/2023 00:00,28-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
5e168776-b898-4def-bc69-78e2121e3186,Outcall,Product Queries,Product Specific Information,,b0b63a25-49af-44a8-82b8-42859f28d3f0,,28/08/2023 15:57,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
7c6ea5ff-2b8f-4fee-b728-63439120987f,Outcall,Returns,Reverse Pickup Enquiry,,14619853-92f9-40d9-83fc-8781ade93585,,28/08/2023 17:34,28/08/2023 00:00,28-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,5
a7de615e-0324-4221-a6cc-a083148dac72,Outcall,Returns,Exchange / Replacement,,ecf79602-a2d6-4637-99a6-99b6c14b6741,,28/08/2023 19:49,28/08/2023 00:00,28-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2c0b29e4-def0-4f07-9ef8-4a035b8c13be,Outcall,Returns,Return request,The customer service was very good i am satisfied with it 5rating,ec281fd1-309f-4b97-9227-2e690281f10a,,28/08/2023 21:21,28/08/2023 00:00,28-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
09e3badc-1c3d-44aa-a98d-ba051b8b2a24,Inbound,Order Related,Delayed,,e7a5310a-db74-4f4a-a801-7bf8d2adbf09,,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,4
345eee5f-092f-484c-9758-b15864949822,Inbound,Returns,Return request,,06a63cc2-01d0-4af4-8c5c-effcca32dd46,,28/08/2023 21:17,28/08/2023 00:00,28-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
756622c9-6509-42c9-90ef-fcc136c50044,Email,Order Related,Delayed,Need to be improved your delivery person behaviour ,9cf32fa8-9ee9-47d9-8bae-dffc2a8a1677,,28/08/2023 18:41,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
bb1da1f4-cccb-4447-a298-e51f13d63ddd,Inbound,Returns,Return request,,bf114f10-726c-43d2-bc08-5c4e99a2ac19,,27/08/2023 16:59,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
b21aca71-0817-42d7-972f-e2a2041716c8,Inbound,Returns,Reverse Pickup Enquiry,Please refund my product...,37bf9d97-d9b7-4376-a235-ebe4ffbdd9d6,,28/08/2023 12:21,28/08/2023 00:00,28-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
1a2886a8-2a25-4748-afcf-a0da3ec91c6d,Inbound,Returns,Reverse Pickup Enquiry,Nice ,405b7e6d-a185-4e3a-b8d5-826775653b2a,,27/08/2023 19:49,28/08/2023 00:00,28-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
8209f9f4-febd-425c-a212-36d3ea520721,Inbound,Returns,Return request,,be2e5c72-8f2f-48e3-8855-ea50cb402bab,,28/08/2023 19:05,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
bd4aa94e-7497-4f5c-ad0d-8309ae9948ab,Inbound,Refund Related,Refund Enquiry,,73217b37-a1e3-4367-b0e4-d8a91e576a8c,,28/08/2023 21:35,28/08/2023 00:00,28-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
8431f968-4c59-4117-b83b-b2cd06078bea,Inbound,Order Related,Order status enquiry,,07fcdf83-2f31-4d1e-b15e-e37566487918,,28/08/2023 12:01,28/08/2023 00:00,28-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
63c57078-27ac-4052-bd15-51aa9dcaeafb,Email,Returns,Fraudulent User,Good ,873ba501-4425-451a-b8f8-215f0fda819a,,28/08/2023 12:00,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
1de18686-fb36-4786-9513-420acc96577f,Inbound,Order Related,Order status enquiry,,f42dce32-7483-4b47-b556-4c526559dd5b,,28/08/2023 12:48,28/08/2023 00:00,28-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
d81260e7-7a15-4e1a-9e80-f36dab2c8dab,Inbound,Order Related,Order status enquiry,,cef06fb4-5c0d-4063-ae14-b41498702e79,,28/08/2023 17:09,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e15b17d1-5751-4882-bb82-2efe6a5c9fe8,Inbound,Order Related,Order status enquiry,Cool,725f9e89-b558-4b71-9198-247627ba2395,,28/08/2023 17:15,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
28902a4f-4d78-49a0-a975-ee527dcb4838,Inbound,Feedback,UnProfessional Behaviour,,3f84477c-491a-4987-8f08-5a5751a44a7c,,28/08/2023 20:50,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
e0e2b8a7-85ab-4c17-ac76-2a9ee3a1c211,Inbound,Returns,Reverse Pickup Enquiry,,2f75a04f-08b0-42c7-a259-d94ceb7658ce,,28/08/2023 20:46,28/08/2023 00:00,28-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
68c2578c-d643-4049-8441-a276a361d17c,Inbound,Order Related,Order status enquiry,Tnx,378a6fd1-cc72-4975-b55a-c2433a373e50,,28/08/2023 08:46,28/08/2023 00:00,28-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
6ad1be40-0924-4ede-a06b-7386d2ca7473,Inbound,Payments related,Payment related Queries,,6cc4a795-24f3-49f2-8c0a-e727a35bafb2,,27/08/2023 22:47,28/08/2023 00:00,28-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a7213989-1141-405f-b662-7c07edc54d7b,Outcall,Payments related,Wallet related,Nice ,c7bc7217-d4e2-4b79-a37e-4de4af2255e2,,28/08/2023 15:09,28/08/2023 00:00,28-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
519da5e7-1e56-4364-96a0-0e69a159a322,Inbound,Returns,Missing,,3792de91-94b6-466a-9a8b-7a95bb8a73c1,,28/08/2023 17:16,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
0dd6e2c7-9c0c-4642-a346-e9517d06ab3b,Outcall,Order Related,Delayed,,94ad1fe2-8586-4cc5-956d-5214cc33e35c,24/08/2023 23:15,26/08/2023 20:23,28/08/2023 00:00,28-Aug-23,KANPUR,Mobile,67999,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,1
e1a45947-7dde-4223-89c7-5ed681b364cb,Inbound,Order Related,Delayed,,62504973-4f9e-4603-ac1a-16e614252455,,28/08/2023 15:01,28/08/2023 00:00,28-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
5ffc07ab-bf44-4fa5-93af-d761dafa2c41,Inbound,Returns,Reverse Pickup Enquiry,,f301b044-0eec-43b8-8e1c-1bb93e7a7468,,28/08/2023 16:39,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
7d2c870e-44d6-425b-9675-239d2387b403,Inbound,Returns,Reverse Pickup Enquiry,,58ccf0c9-b7a0-492b-b8b0-11c168d6a0a9,,28/08/2023 18:11,28/08/2023 00:00,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
c1c45199-5bd2-4e9c-9f4c-1705f348b92f,Inbound,Shopzilla Related,Signup Issues,  was very good with respect to understanding my complaint. He is definitely an asset to your team.,76c4074e-de7b-4568-baa7-ab7e42daa2b4,,28/08/2023 19:11,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3810717a-b8b2-4091-8c51-dfffee2cae12,Inbound,Payments related,Online Payment Issues,,9e16085b-0c2e-4eea-8b28-55d8f09157b8,,28/08/2023 20:07,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
9ad86ca6-fae0-4e37-bba0-cc7031de4b9d,Inbound,Order Related,Installation/demo,i am happy  ,af9e9c80-b5ab-4c4a-916a-36cb2cfe1247,,28/08/2023 21:59,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b2219e86-88b4-4f6a-a760-2c53d7c1b114,Inbound,Payments related,Online Payment Issues,,fb7f764f-8338-49fe-95a9-19c62475a228,,28/08/2023 06:27,28/08/2023 00:00,28-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
bd27ffaf-980b-4ab4-a725-0f063d443e0c,Inbound,Returns,Reverse Pickup Enquiry,,d61311b4-9d92-4596-8e5f-2d514ce9fa2b,,28/08/2023 13:04,28/08/2023 00:00,28-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,4
dee48266-0ce9-4df2-8f82-1d8dfa1937c4,Outcall,Returns,Reverse Pickup Enquiry,,c639ae54-1b81-468b-a716-79490c231d46,,28/08/2023 11:43,28/08/2023 00:00,28-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
3a8dd5ad-00b0-4efe-bf11-19058d90ea96,Inbound,Returns,Fraudulent User,,dfbead0d-c610-4e93-9f3b-0f4abb1ced31,,28/08/2023 13:56,28/08/2023 00:00,28-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
8d915340-7427-4dbe-b885-08d451daff59,Outcall,Returns,Reverse Pickup Enquiry,Hii I.m Viru babu,c86b6bf9-34b4-4b0a-8470-da3fb87c9364,,28/08/2023 16:44,28/08/2023 00:00,28-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
3cb20ee2-77f8-45e8-b599-01ab11032aca,Inbound,Returns,Reverse Pickup Enquiry,,3a3ea27c-27db-4995-9f80-56760ee7a996,,28/08/2023 18:36,28/08/2023 00:00,28-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
73c98e22-f7f9-47ad-a81b-90c3014fe99a,Inbound,Returns,Wrong,,9be1c146-e1b6-4382-bc7e-b3b3a35e9d2f,,27/08/2023 14:31,27/08/2023 00:00,27-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
068799d0-59cc-4a5c-a8fc-66bef27c2a01,Inbound,Returns,Reverse Pickup Enquiry,,bbbbd5e3-cceb-4c69-9cf9-70949c12934d,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,4
431293b6-33a1-4cb0-8a89-54e0bcfc43ff,Inbound,Returns,Reverse Pickup Enquiry,,a3b01af2-d2e8-47ca-9f38-40e872634bbd,,28/08/2023 18:49,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
29bc475b-bc1a-4439-b003-19c6fa4e8030,Inbound,Returns,Reverse Pickup Enquiry,,f5bcd3c0-a9f8-493d-bb6f-81effc734656,,28/08/2023 19:00,28/08/2023 00:00,28-Aug-23,,,,,Allison Huang,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ae108842-f864-4ed3-b4d6-a8a578463a43,Outcall,Payments related,PayLater related,,8a936993-0b27-4117-bde7-9110c7e677f9,,28/08/2023 22:07,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
9e7a4a55-119c-4800-bb9e-5868e79eb9ee,Inbound,Order Related,Delayed,,31828a51-5c23-424c-8959-00e0646b209d,20/08/2023 08:35,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,PUNE,Books & General merchandise,579,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
526d3502-9804-4862-a45a-6332f8197c6f,Inbound,Returns,Reverse Pickup Enquiry,,d52e7571-bdc3-4ab8-9105-aaf5e69b2361,10/08/2023 15:26,28/08/2023 11:51,28/08/2023 00:00,28-Aug-23,PATNA,Electronics,599,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,4
e232811d-d17e-498f-9011-5030af7da954,Inbound,Returns,Reverse Pickup Enquiry,,97a39432-c95c-4627-90d7-79b012186f10,,28/08/2023 11:08,28/08/2023 00:00,28-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3b2b60de-d92d-41e2-adee-e1528cd060fe,Inbound,Returns,Reverse Pickup Enquiry,,e402f5be-a875-4aa9-ad00-b8cdfade9e1b,,28/08/2023 12:41,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b9991356-fb90-4c7a-8cf7-5995ab7cfa72,Inbound,Refund Related,Refund Related Issues,,75493753-bc79-4b2c-97de-7a46246d7a07,,28/08/2023 22:32,28/08/2023 00:00,28-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
d4d7cefc-d96e-47e6-a58f-54b03a12fa92,Inbound,Returns,Wrong,,6d952935-9469-4aa0-8035-0db9bce5d99f,,28/08/2023 10:18,28/08/2023 00:00,28-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
159f12ae-7410-4084-aae0-27f27f209dfc,Inbound,Order Related,Installation/demo,Make open box delivery video necessary for delivery man,3ab19d2a-47f8-4546-a113-bef214b9e329,,28/08/2023 10:51,28/08/2023 00:00,28-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
d5775368-aa29-4e40-b8f1-f840710fe8c8,Inbound,Returns,Return request,,77f9e004-6c55-4ef4-a55a-9d0812063cc2,,28/08/2023 15:28,28/08/2023 00:00,28-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
843ada7f-b5b2-45ba-a163-4cc3898dac3f,Inbound,Returns,Reverse Pickup Enquiry,Excellent ??,6a874705-5b32-4977-8762-5eee836d597c,,28/08/2023 15:48,28/08/2023 00:00,28-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
95e0a7d4-8191-43ed-8664-14e135bd683c,Inbound,Returns,Return request,,e48cdbed-d554-4b9a-be9d-1c0e796d0369,,28/08/2023 16:37,28/08/2023 00:00,28-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
939acfa6-1201-49d2-ab70-73ab12f00557,Inbound,Offers & Cashback,Affiliate Offers,,87fcca42-4031-4f80-88f7-8885ae3b3077,,28/08/2023 18:49,28/08/2023 00:00,28-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,1
3601aa61-11d4-45b3-a1c5-6f2f275a2b00,Inbound,Returns,Reverse Pickup Enquiry,,8bf82fc3-50ca-4b21-91aa-b6a894198aff,,28/08/2023 09:18,28/08/2023 00:00,28-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
2125d064-6bf2-4e95-8279-0c3ef9a5d22a,Inbound,Returns,Reverse Pickup Enquiry,,5b31b2a9-00a8-4a94-b081-7d59cac3d7b9,,28/08/2023 17:14,28/08/2023 00:00,28-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
ec94d1ae-5721-41f1-b7fe-33eff67c99a0,Inbound,Order Related,Order status enquiry,,40e1e607-56cc-45cd-b2e2-6cbf0de79bb5,,28/08/2023 20:23,28/08/2023 00:00,28-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
f2217929-5cb5-4761-a2d3-6f29469c358e,Inbound,Shopzilla Related,General Enquiry,Nice ,a82c541c-481b-4085-82f7-0504f0e95d25,,28/08/2023 18:37,28/08/2023 00:00,28-Aug-23,,,,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
054b5cf4-09d4-4fc1-b3fe-9dded2234f4a,Inbound,Returns,Return request,Thanku sir,737b5e40-54e9-4f54-badf-169b0d23a8eb,,28/08/2023 13:32,28/08/2023 00:00,28-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
97d3f1c0-0da0-43bb-85a6-8be3101e8bfd,Outcall,Returns,Reverse Pickup Enquiry,"Despite of app reflecting as return eligible I not able to returny product, pathetic service ",a6c96a60-63a1-4612-aa5d-11d9a1e9ab5e,,28/08/2023 15:51,28/08/2023 00:00,28-Aug-23,,,,,Jamie Burnett,Mia Patel,Olivia Tan,0-30,Morning,1
b08a7ee2-37bf-4b49-a176-8e02640bdfd7,Inbound,Order Related,Delayed,Happy ,1720e2e5-11e0-4904-b2e3-c1fae0719383,22/08/2023 13:19,28/08/2023 08:30,28/08/2023 00:00,28-Aug-23,RANCHI,Mobile,16999,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,3
80f2602e-3b3e-41e4-bd6b-b1cde7994a7b,Outcall,Order Related,Delayed,Nill,813fcd28-8414-4e0c-9e67-9a938ce9651b,,28/08/2023 19:49,28/08/2023 00:00,28-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0ef055f4-b427-48c6-be7e-50af307ac8bb,Outcall,Returns,Damaged,  ji ka good behaviour achcha helpful vyakti Hain clip agent,3c7837e1-52ff-43fa-8067-05e4b7d8ea24,,28/08/2023 09:27,28/08/2023 00:00,28-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
6d2e6e6f-d475-4623-ab39-722e6c12d1e4,Inbound,Order Related,Delayed,,7200b07f-2e4f-4823-a0de-d8e1b33c0c93,25/07/2023 21:05,28/08/2023 19:47,28/08/2023 00:00,28-Aug-23,NASHIK,Books & General merchandise,185,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
847b0471-3926-4296-9314-c6db568fcba2,Inbound,Returns,Return request,,50f1fd81-65f6-41ab-99da-2f4a6a77f07a,18/08/2023 21:15,28/08/2023 09:33,28/08/2023 00:00,28-Aug-23,SURAJPUR,Electronics,12999,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
53d80520-139d-42b7-ac3a-994d80badcd1,Inbound,Returns,Reverse Pickup Enquiry,Good,c299bd54-fb3e-4d2a-abbf-93e81a9a1d10,,28/08/2023 15:34,28/08/2023 00:00,28-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
599e7dfd-1f9a-4aee-be24-0997b30735a9,Inbound,Returns,Return request,,571b4b47-4023-4dfa-a7f7-bbd1f1e5f0a6,,28/08/2023 08:54,28/08/2023 00:00,28-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
017ac0b9-50f6-4c0f-bab2-e99b43918a8f,Inbound,Shopzilla Related,General Enquiry, Shopzilla pay later possibleNot available ,d52ec7c0-1531-4bd3-adab-ceac21c97e86,,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3f9babe7-21a9-4d90-ace8-e7ae49b74a67,Inbound,Returns,Reverse Pickup Enquiry,I ordered rakhi but unfortunately I receive wrong ,b1f93a6a-ae00-4a7a-a5db-100bd8718d2a,,28/08/2023 20:52,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
cdb064c1-3943-4cd6-acff-8d3701ce7e9b,Inbound,Returns,Return request,,73177292-b1a8-405e-859f-d852b8ee2790,,28/08/2023 22:00,28/08/2023 00:00,28-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
789ebc75-9bba-4382-9699-c3b335f9c483,Inbound,Returns,Wrong,,4ac7a638-c1e1-426c-b9f9-c55889217b99,,28/08/2023 14:45,28/08/2023 00:00,28-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
dbf1266e-ed9f-43d6-aac8-b075103d1f94,Inbound,Returns,Return request,,3a65b89f-a379-4a28-96e7-141ef9b32fa1,,28/08/2023 17:42,28/08/2023 00:00,28-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0a368deb-ee9d-4182-a21b-5b0afad55191,Inbound,Order Related,Delayed,,87700555-cac0-4578-add7-a796bfc82aa0,17/08/2023 19:43,28/08/2023 20:57,28/08/2023 00:00,28-Aug-23,KHAGARIA,Electronics,899,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
29170b9a-6471-4413-a576-f5a6f8a0f356,Inbound,Order Related,Delayed,,4fed0cfe-460f-41e2-938a-ab8d429ccd0a,,28/08/2023 09:03,28/08/2023 00:00,28-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
e17effce-c1c0-47f9-9c23-5d9438cc1cee,Inbound,Order Related,Order status enquiry,Please send my order as quick as possible,f7db6e3b-b117-4332-a9a4-3504403b87cb,,28/08/2023 18:02,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
2b744ea3-2d23-495a-943b-8e0ecb7ab498,Inbound,Returns,Fraudulent User,,c7d922f1-0511-4a24-ad75-3f983a1bb214,,28/08/2023 12:27,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
7041d90e-f2a1-42cf-b7b7-273e7adc79b3,Outcall,Order Related,Order status enquiry,,7b12016f-7436-45bd-8806-d543468495f3,,28/08/2023 22:15,28/08/2023 00:00,28-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0cd86b4c-10b5-43d8-86e9-7d7c53d6c53c,Inbound,Shopzilla Related,Other Account Related Issues,"I had 3 agents and none of them are aware about running plus and premium membership, being a plus member it's really disappointing ",81dded0c-4ef2-4ac7-98d2-6c88351ac652,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,1
92637d26-941b-41f5-98b0-ce1aa51d5494,Email,Returns,Service Centres Related,,4eae309b-9025-488d-babf-9687c86b917f,,28/08/2023 17:22,28/08/2023 00:00,28-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
8e78aaae-aba4-40b8-8ea7-48f0ebb0526d,Inbound,Order Related,Order status enquiry,,e878cbaa-bc4a-4deb-8cf8-a13b9547d3fd,,28/08/2023 17:43,28/08/2023 00:00,28-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f58e1bce-178e-4a86-af15-84aa7f621607,Inbound,Returns,Reverse Pickup Enquiry,Best ,085de07c-641a-4865-b4a7-4f45dd2b7a27,,28/08/2023 21:40,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
c5df4ac0-1677-4465-b38b-b83bfdb45757,Inbound,Order Related,Order status enquiry,,a7c18184-6f1f-4755-a331-079820cb1d94,13/08/2023 07:11,28/08/2023 03:30,28/08/2023 00:00,28-Aug-23,BOKARO,LifeStyle,629,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
9ab59fe0-6371-4131-95f3-3f6bfc0fbc1c,Outcall,Order Related,Order status enquiry,Order delivery expect 2or 3 day...long days delivery very worst .please keep it immediately delivery ok,eb16cbe0-b307-4447-9b19-4c263c31ab99,19/08/2023 21:05,28/08/2023 21:54,28/08/2023 00:00,28-Aug-23,ALANGULAM,Electronics,678,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
66ee9571-42b1-444f-9a77-9a9163c62527,Inbound,Returns,Reverse Pickup Enquiry,,a1434c51-c46f-4cb9-87f3-7d9759816bbe,12/08/2023 15:45,28/08/2023 21:57,28/08/2023 00:00,28-Aug-23,GARIVIDI,Furniture,9058,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
b3a7ed03-00ab-42ad-9925-ac5b2be6aa41,Inbound,Returns,Reverse Pickup Enquiry,,ac15abb3-41f2-45af-a3b3-aba8fe04b838,,28/08/2023 10:29,28/08/2023 00:00,28-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
017b093c-f4f3-4101-8fd9-f60f439a5c4d,Inbound,Shopzilla Related,General Enquiry,,ed016010-e4bb-4b87-b490-6ab1ba7f9fc1,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
3eb7d2c8-6cf7-4f42-8101-650a707f80a1,Outcall,Feedback,UnProfessional Behaviour,,05fe43d9-22c7-47df-bc9e-548f4fedae9e,,28/08/2023 17:46,28/08/2023 00:00,28-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,4
ee50ca8c-8898-4d61-9d3c-da5b1310fb57,Inbound,Returns,Reverse Pickup Enquiry,,a7cf29bc-a4e6-4c14-9a03-f44aa08190ef,,28/08/2023 19:44,28/08/2023 00:00,28-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
05769d01-cb8e-45bf-b0d2-1f8aa9b23d53,Inbound,Shopzilla Related,Account updation,,cbb8e21d-3118-4152-874b-a59f332951ef,,28/08/2023 12:09,28/08/2023 00:00,28-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,1
ce40248a-17f9-4405-bd80-692c309a9cf2,Inbound,Order Related,Seller Cancelled Order,,4f79a7ce-06e8-45bb-9f88-1991a347bae1,,28/08/2023 07:09,28/08/2023 00:00,28-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
e2ab64b5-efe8-45b4-8054-cf485f7dc86b,Inbound,Returns,Reverse Pickup Enquiry,,6ebbb045-2479-4fe9-bfde-365cc533e2e2,,28/08/2023 11:35,28/08/2023 00:00,28-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
fae96ee9-8c4f-48e8-aefe-e9b47cd0a594,Inbound,Order Related,Customer Requested Modifications,,b2fdafe8-c50e-43a1-993d-c21a36d632d6,,28/08/2023 14:43,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
92ad50dd-e683-4407-8f85-0eaf79d33245,Outcall,Returns,Reverse Pickup Enquiry,,e6d21d50-15c1-4316-87b0-1dae5cbe147d,,28/08/2023 17:33,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
b6959337-b229-4055-9ebf-04cc4dfc3d73,Inbound,Returns,Reverse Pickup Enquiry,,11ef53cf-eed7-4577-9374-3c2ac6fae14c,,28/08/2023 18:15,28/08/2023 00:00,28-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
d69b89fb-c854-46cc-b2b6-59d83562672a,Inbound,Refund Related,Refund Enquiry,,5e8961dc-fb72-469e-9a04-ba4f15808dfe,17/08/2023 08:24,28/08/2023 07:21,28/08/2023 00:00,28-Aug-23,NEW DELHI,Electronics,726,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e53dea57-a6a1-4a4b-9f85-1c8a2d95be76,Inbound,Order Related,Order status enquiry,Good ,6744165d-4225-4001-9237-ae4e3394efdd,,28/08/2023 16:58,28/08/2023 00:00,28-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
98f14103-103b-481f-8b86-0d065a9cd955,Inbound,Returns,Missing,  was very helpful and understood my query very well. Provided quick resolution.Thank you  !,53893caf-efc6-4727-a051-11ec51d8f713,,28/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
c434171a-1fed-42f8-971a-d8da715ca4e8,Inbound,Order Related,Customer Requested Modifications,Thanks ,b612a373-23c2-4b63-8f65-6a35aabadc14,,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
cfa74af5-4d24-44ab-9d34-e86ce16f9b69,Outcall,Returns,Reverse Pickup Enquiry,"Dear sir/madam As a customer, i would like to inform that Shopzilla orders always have some issues with seller, as now the product which I have received is damaged, so please i request you to take a verification of the products from your end so that customer and the customer care both should face problem for waiting for call and solving issue just bcoz of seller's mistake!! Just a start a small process of doing a verification while picking up the product from the seller!!It will save your and my time!!Rest all is good Thank you so muchYours sincerelyDhiren Panjwani ",6d6572b3-7d69-48e1-9056-d79b96860906,,28/08/2023 19:32,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
416f34a7-54ac-4dae-a449-03bfc6158ac5,Inbound,Order Related,Delayed,,53c4b093-bf74-4a56-aa80-8077e00c1dea,22/08/2023 15:40,28/08/2023 15:12,28/08/2023 00:00,28-Aug-23,GANDHINAGAR,Mobile,9999,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,4
ba871e13-5a4a-4a25-a3d5-bb4c11b5fbd3,Inbound,Cancellation,Not Needed,,f8427a9b-ccf8-45f3-a006-c41d35a5abdb,20/08/2023 22:16,27/08/2023 16:29,28/08/2023 00:00,28-Aug-23,,LifeStyle,275,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,1
5836d6b8-0e3b-4d6f-9739-0b70e59b4f4d,Email,Order Related,Order status enquiry,Very nice,86f25d83-a6ce-4573-9313-691a28ed18d2,,28/08/2023 21:00,28/08/2023 00:00,28-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
a42e8053-9596-4925-a61b-2b6b8a04faa9,Outcall,Returns,Wrong,Please remove fraud sellers which sends wrong products ,cdfd533d-9f62-4aaf-8d14-a5c27de3781f,,28/08/2023 15:03,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
6c2a5ab8-bb5c-432d-a7aa-5ad98b4164b8,Inbound,Returns,Wrong,Exlent process,faac0b00-7740-4b95-b108-bd113e788584,,28/08/2023 17:42,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
756d9202-b490-4fb1-8952-93c0f6983310,Inbound,Returns,Return request,,4e1171b9-3c38-46f2-83ab-58c20899c64d,,28/08/2023 19:09,28/08/2023 00:00,28-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
962777fb-e63a-4d39-8438-61e4fe29d5ec,Inbound,Order Related,Customer Requested Modifications,,bdd88870-94bb-4785-908f-3d368ac9cf0f,23/08/2023 05:52,28/08/2023 21:35,28/08/2023 00:00,28-Aug-23,MUMBAI,Furniture,428,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
71a4997e-d19d-4f3b-a60a-769c3bacfb2c,Outcall,Order Related,Invoice request,,54bc7e51-dc84-4f48-add8-63e97383113b,,28/08/2023 07:56,28/08/2023 00:00,28-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
ea143d59-7ff6-4488-a67a-fe2d55d4d21d,Inbound,Order Related,Order status enquiry,Thank you ,013f2e5e-10ca-4cb7-9b92-e20940b846b3,12/08/2023 18:38,28/08/2023 16:35,28/08/2023 00:00,28-Aug-23,MEDAK,LifeStyle,399,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,4
368dac65-46d2-4d89-9884-4deeae77c44b,Inbound,Order Related,Unable to track,,1120f180-e0cf-40a4-93c2-ab25dca0e089,,28/08/2023 13:05,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
2650597a-08f1-4555-94c8-ec4a4fda704b,Inbound,Returns,Return request,,50a1737c-4087-4f86-9d9e-cd0d6f4415a3,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,4
6685873a-a5c7-4849-b4b1-8c15db172f61,Inbound,Order Related,Order status enquiry,Excellent ,05fea69b-1603-406a-83ae-e4b8524de02d,,28/08/2023 15:24,28/08/2023 00:00,28-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
f30fb5a7-6577-402d-81da-81249667785d,Inbound,Order Related,Order status enquiry,,2241b959-3143-44e7-a107-c722e9b6b9ba,,28/08/2023 22:16,28/08/2023 00:00,28-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
a77792f0-6293-41f3-acd0-e9da6065e8d9,Inbound,Returns,Return request,,f21a6692-928c-4eb5-9ea9-24c73b9319b3,,28/08/2023 21:28,28/08/2023 00:00,28-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
da38bee5-ea71-4d56-a0a0-a67fa3aea4dd,Outcall,Shopzilla Related,Signup Issues,Good ,42495ed4-ccb0-474a-baf5-7ee24ad77d40,,28/08/2023 08:07,28/08/2023 00:00,28-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
eb8b01d5-db53-4b50-b946-87fa217103f5,Outcall,Returns,Return request,Please resolve my issue ASAP ,92b5ac85-371f-4a61-9750-be1974b513bc,,28/08/2023 17:15,28/08/2023 00:00,28-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
13de5b80-eb75-40ca-b6ad-dfb163c6e8eb,Inbound,Returns,Missing,Good customer service ,0d37f322-c092-4999-b9d7-627c1e978276,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2f6e83a4-8cf3-40fc-904f-20a438b46c43,Inbound,Returns,Missing,,813848ad-1406-48c0-969b-0cb96ca678fa,,28/08/2023 20:53,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
3327a0b7-d562-4993-b4a7-cf2612065df7,Outcall,Returns,Reverse Pickup Enquiry,,2d6daa30-226b-4e51-bf7e-788a1ec4bb56,17/08/2023 14:55,28/08/2023 20:05,28/08/2023 00:00,28-Aug-23,RAMPUR,Electronics,13990,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
65f1b4a9-e81a-4228-acef-62c74c579b12,Inbound,Order Related,Installation/demo,Service not good,a9759b50-94db-4777-8506-1ffd2245a4fc,08/08/2023 14:37,27/08/2023 20:48,28/08/2023 00:00,28-Aug-23,MORBI,Furniture,7849,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
fa5619f1-73e3-4df8-8e43-928733314c58,Outcall,Returns,Reverse Pickup Enquiry,,3525b486-4140-44b5-bf30-c2e775f47378,20/08/2023 06:57,25/08/2023 11:56,28/08/2023 00:00,28-Aug-23,JAUNPUR,Electronics,599,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
36f8d4c4-ac3a-431a-8c8c-ca970e202fa7,Inbound,Returns,Reverse Pickup Enquiry,,e3022b6d-8986-4776-8902-f74eebbefb73,,27/08/2023 20:46,28/08/2023 00:00,28-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
1ebae67d-04ba-464c-8056-133082b1cf4d,Inbound,Shopzilla Related,General Enquiry,,9ea1df2e-2253-4bb4-97cc-569aec55abf3,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,4
777de0d9-c010-4b84-9522-5f1e3fe2a59e,Outcall,Returns,Return request,Good ,85e0061b-4e7a-43f0-9581-d03099ef64dd,,28/08/2023 18:01,28/08/2023 00:00,28-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
72945520-edc3-4580-bcd7-46ebbc1be804,Outcall,Payments related,Online Payment Issues,Want more discounts and sale,52e5719a-f867-40f6-a44a-126c1f2f5356,,28/08/2023 19:13,28/08/2023 00:00,28-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
73f38e24-4303-4213-97f1-d78d00718ce6,Inbound,Returns,Reverse Pickup Enquiry,",????",9e25aa6e-933d-4d1a-8d7d-36aaf522f4e4,,28/08/2023 21:31,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5078207a-a541-49d7-b46e-dcef1e80597b,Inbound,Product Queries,Product Specific Information,Happy ,6b6e3127-fe7b-4e84-99e1-81a13b88f7b9,,28/08/2023 23:29,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
5d1d333b-f396-44f7-bfe2-bbcc7987fddd,Inbound,Order Related,Delayed,"Chirag's sir communication skills is and he know, how to handle difficulty situation of customer in easy way",3709c3b9-7080-4ca1-ba0e-997f97dac773,,28/08/2023 21:45,28/08/2023 00:00,28-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b59c432-59fe-461c-a5d6-ae6ac4e9fb82,Email,Order Related,Delayed,,fdb239f4-4f4e-4875-9f9e-f4c5e5760c5b,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
c2c9fe16-b8e5-4709-8ff6-4008a6c1af72,Inbound,Product Queries,Product Specific Information,,083dc6fb-96db-481d-aeb4-aaa0cc4eb007,,28/08/2023 13:38,28/08/2023 00:00,28-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
b1210155-ebc6-45d6-b339-5aa1aa62d1ba,Inbound,Shopzilla Related,General Enquiry,,2438f4dd-d417-4ded-bfc7-1ff62f47d41a,,28/08/2023 16:21,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c4fc0e81-92ec-474c-bae3-4fda30911489,Inbound,Shopzilla Related,Shopzila Premium Related,,3bc04d6a-2976-4a7c-be2a-14be67d10d03,,26/08/2023 19:58,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,1
34dcd4ae-5ece-44d2-9782-175d88bb3596,Inbound,Order Related,Order status enquiry,,4afab453-7138-458b-8357-96624eb9facb,,28/08/2023 20:49,28/08/2023 00:00,28-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,1
0686ec62-0d56-436f-a17c-ffa1782c8fc7,Inbound,Returns,Fraudulent User,,dc364cb1-6a89-40d7-aec2-3e0ac2eaf4f1,,28/08/2023 23:02,28/08/2023 00:00,28-Aug-23,,,,,Alicia Schultz,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
1bf4f2ba-700e-4a82-9352-79f27b621c49,Email,Refund Related,Refund Related Issues,,e1b5ff04-dd80-40fd-bb2f-fde09362a8a2,08/05/2023 09:48,28/08/2023 11:17,28/08/2023 00:00,28-Aug-23,SURAT,Electronics,1199,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
786dfe48-fe8d-408d-81fe-a66b7ece62bb,Inbound,Returns,Missing,Xyz,3efe4916-d06d-4308-ac2c-736983d76a7a,,27/08/2023 15:36,27/08/2023 00:00,27-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
557a0b4a-cd19-4f10-b43b-707a9376f837,Inbound,Returns,Reverse Pickup Enquiry,,02d22f03-f8ff-4af7-8c60-14ceb92f79f5,,27/08/2023 15:36,28/08/2023 00:00,28-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
3213c724-e9a3-4b9a-935f-0ca71e1d0843,Outcall,Returns,Reverse Pickup Enquiry,Very bad support ,77a61c0b-2df8-4639-94b2-de2cb05955a0,,28/08/2023 14:27,28/08/2023 00:00,28-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
e0e7e8dd-635d-4872-9608-10b635ef769c,Inbound,Returns,Reverse Pickup Enquiry,,e05b4449-aa29-4ae7-accf-6208bd83d976,,28/08/2023 21:42,28/08/2023 00:00,28-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,4
cafbb9c0-eeae-43af-a5d9-376052f7b8b3,Inbound,Order Related,Order status enquiry,,f4d63517-d874-4635-ba7b-dd5666875003,16/08/2023 14:39,28/08/2023 12:14,28/08/2023 00:00,28-Aug-23,RAIGARH,LifeStyle,1274,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
742a36dd-6aac-4781-8476-d60ce709785b,Inbound,Returns,Wrong,,29cfe66e-3253-41a2-a45c-0a3c546cab22,,28/08/2023 10:56,28/08/2023 00:00,28-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
addc21c2-d55f-4c0c-9169-1da9b9078f0c,Outcall,Returns,Service Centres Related,,2f26e493-bbb8-4b40-b7cd-ffa8976eec1d,,28/08/2023 13:03,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
4bdbaecc-ead3-4faa-9863-52116e5b9ad6,Email,Returns,Reverse Pickup Enquiry,Jffm,6f4e7e2a-1beb-4618-92ae-aca412b3c821,,28/08/2023 13:42,28/08/2023 00:00,28-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
593bd0ad-5548-49a4-ae3e-520aecf7bcee,Inbound,Returns,Reverse Pickup Enquiry,,d60ded37-987c-4943-95ec-86f41514aed3,01/08/2023 23:21,28/08/2023 21:20,28/08/2023 00:00,28-Aug-23,KHARAGPUR,Electronics,940,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
c7eec147-38c5-4e1e-8bd7-f1e94b3b9076,Email,Returns,Reverse Pickup Enquiry,,2d747406-13a8-46a3-be80-2867d3ca74ef,,28/08/2023 10:46,28/08/2023 00:00,28-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
cb321f1e-64e9-4d12-b916-2112cde994ed,Inbound,Returns,Reverse Pickup Enquiry,,7ceb4321-53d7-4f81-a8c6-e6db5c5474d3,,28/08/2023 13:05,28/08/2023 00:00,28-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
d1e5c87b-8865-4ed7-aa42-274918f2dbc3,Inbound,Returns,Reverse Pickup Enquiry,,49018739-5b42-4dd9-9337-d18fd6c68e48,,28/08/2023 14:08,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
9ec5492d-b66d-41b6-9e97-49219e1ed4e7,Inbound,Returns,Wrong,,dc004491-297d-481e-81ac-d8bbcf30ea68,,28/08/2023 21:31,28/08/2023 00:00,28-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
a79e791a-273e-41ae-842d-02d27a8c2928,Outcall,Order Related,Order status enquiry,Nice one,85acad30-f9a8-42b3-b0a1-86b71e7bd355,,28/08/2023 16:37,28/08/2023 00:00,28-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
3a812308-6b75-4ef0-a005-c17fee5c948d,Email,Order Related,Unable to track,,706afba5-d172-4c44-9986-372c1abc0377,,28/08/2023 18:30,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
e0748970-0223-4569-9202-defcc4a4e0f1,Inbound,Order Related,Delayed,Nice ,9054db45-d991-4067-afed-6dd6cf7b8a35,,28/08/2023 14:51,28/08/2023 00:00,28-Aug-23,,,,,Anthony Rocha,Emily Yamashita,Michael Lee,>90,Morning,5
3a4ec24e-b238-4b9e-adf6-9d2f6e688c17,Inbound,Returns,Reverse Pickup Enquiry,Bad experience,4fb88348-eb4b-4458-9e96-b2896373c419,,27/08/2023 23:18,28/08/2023 00:00,28-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
6257e3c8-4f63-42c4-b147-cb8cc8adc933,Inbound,Returns,Reverse Pickup Enquiry,??,cd0f1025-6a29-4b27-89d2-f641afee4be2,,28/08/2023 08:16,28/08/2023 00:00,28-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
f3aab1c4-087c-409a-9cd0-8b6c67c08422,Inbound,Order Related,Order status enquiry,,740b841e-2850-4b4e-964e-b8ff0b4d5005,,28/08/2023 21:07,28/08/2023 00:00,28-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
2676875e-a014-4c3f-a6c9-48319943bf9e,Inbound,Order Related,Order status enquiry,Nice person ,0dda0e64-6b48-40cc-9dd8-b14bf76cb378,,28/08/2023 17:47,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
d27c2b12-0d00-4185-b997-367b89304be5,Email,Returns,Reverse Pickup Enquiry,,061808ca-b3f4-4e86-8c3d-2cee65cdd31a,17/08/2023 23:07,28/08/2023 20:37,28/08/2023 00:00,28-Aug-23,NEW DELHI,LifeStyle,769,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6cd5b501-8824-4ee8-b1fd-be05f99074ca,Outcall,Shopzilla Related,Account updation,,260f48c6-cc73-4891-b0d6-63125f225992,,26/08/2023 09:20,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
93031aa8-11a7-4f4f-8f3e-51b70a7782e4,Inbound,Order Related,Order status enquiry,He is very good,99c87e93-0f03-4402-8cb4-5fc60dcfd141,,28/08/2023 09:22,28/08/2023 00:00,28-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
fb9be744-8240-4b82-aa57-0f6be3b1e789,Outcall,Returns,Return request,,3a056af5-3ef3-4b35-8522-4ae1a86e9b91,,28/08/2023 11:48,28/08/2023 00:00,28-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
cdeb9889-6cf1-4f30-af7f-1c9a1629f4c8,Outcall,Returns,Reverse Pickup Enquiry,,6770ec04-9821-4133-83e1-b799d390bda6,,28/08/2023 22:16,28/08/2023 00:00,28-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
a139cece-661d-41e4-8047-fadea32af06a,Inbound,Returns,Missing,,3c194a55-8328-4ba4-8e47-151540187df7,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
c9d49e64-6e7f-4639-9261-455f8eea7811,Inbound,Returns,Reverse Pickup Enquiry,,1e0e86f4-8bb7-4950-986e-82d6f2836295,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a0176580-8d0e-41a0-9b86-5ce91a11c48e,Inbound,Returns,Reverse Pickup Enquiry,,17cd451f-a969-4eca-b144-6f3c7202e1d8,,28/08/2023 19:15,28/08/2023 00:00,28-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5208154f-65d2-4b1d-9305-80e49f9f86be,Inbound,Order Related,Order status enquiry,My issue was not resolved despite several calls.,b650272a-eeff-4541-914e-bff35d341fed,,28/08/2023 20:11,28/08/2023 00:00,28-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
a2913476-73ac-4d11-89e9-15e5e0f73ce4,Inbound,Order Related,Delayed,,f4c5a5cf-f63d-4084-b1f9-ac1e58a43803,,28/08/2023 14:05,28/08/2023 00:00,28-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
de1e8cc5-468e-48fe-8187-db588954f052,Inbound,Order Related,Order status enquiry,,5dc7b9a8-b266-468b-93fe-a48b64aaf68c,,28/08/2023 21:14,28/08/2023 00:00,28-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
b77094c7-097d-48c0-881a-f8c1d941924a,Inbound,Shopzilla Related,Signup Issues,I am very satisfied resolve the issues from customer support executive .Thanks for quick support.,f021386f-f61a-486d-9a74-b4a774d7fa46,,28/08/2023 21:47,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
558905a0-3980-4035-b9a9-08a35560b29d,Inbound,Returns,Fraudulent User,,fda3642f-03d2-439c-ba37-ea2e043b97d9,,28/08/2023 15:18,28/08/2023 00:00,28-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
88e92c64-abf9-4cf4-b660-af49e873c3b8,Inbound,Order Related,Delayed,,c8df14d4-9982-4f30-ba0a-69ccc9a20492,04/08/2023 13:27,28/08/2023 20:54,28/08/2023 00:00,28-Aug-23,NEW DELHI,Electronics,1099,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
b6bfd8e0-75e3-406e-9cf0-893c910cbffa,Outcall,Returns,Reverse Pickup Enquiry,Na,65a909b8-59ea-420f-a7c9-f198b591ca2c,,28/08/2023 12:32,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
af5f5a14-96e0-4dd2-aadb-0bd403a3d3ea,Inbound,Returns,Return request,,e29b4796-2ef7-4f96-902d-931b1bdf5bd2,,28/08/2023 13:44,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
5d063a6c-ff8c-47f3-8875-fc9779e893c5,Outcall,Refund Related,Refund Related Issues,,546696f7-8c80-4f58-a3db-6e30a4a85e64,07/08/2023 17:42,28/08/2023 10:11,28/08/2023 00:00,28-Aug-23,SAMBA,Electronics,1299,,Melissa West,William Park,John Smith,31-60,Morning,5
5751c363-475b-4ee5-9f24-6f989020de5d,Inbound,Shopzilla Related,Shopzilla Rewards,,2f1a4d53-8ae9-4935-bed6-b393eaa903de,,28/08/2023 14:28,28/08/2023 00:00,28-Aug-23,,,,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
480a7bdc-b07b-4e16-a724-37bbe3fd10c2,Inbound,Returns,Reverse Pickup Enquiry,,45129aac-b192-4c9e-9485-2b2642bd3de5,,28/08/2023 11:23,28/08/2023 00:00,28-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
d95d505e-0b9f-4929-bfac-29a49c167894,Inbound,Returns,Reverse Pickup Enquiry,,4bc787eb-a05a-4ef1-8338-26bfc300f71e,,28/08/2023 14:12,28/08/2023 00:00,28-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e5f59f16-ac69-4167-9395-e305aeabfc2a,Inbound,Order Related,Installation/demo,,1e98a181-3a30-4e21-b6ae-a9b373be6fb2,,28/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
3a687a7b-cc7e-4376-b266-89011a34b4b6,Email,Order Related,Delayed,Bad experience ,4b83692c-0f1f-468d-ab73-a074db2a84b5,13/08/2023 17:55,28/08/2023 13:15,28/08/2023 00:00,28-Aug-23,PETLAD,Books & General merchandise,30,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
d8045ab5-7775-4a7f-91a1-d696650f151c,Outcall,Order Related,Order status enquiry,,66085530-325e-4158-9050-e0447f507692,,28/08/2023 13:06,28/08/2023 00:00,28-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
4ff31974-0ca1-44c5-8c38-b0ff8e5a8758,Inbound,Returns,Missing,Very good ,3bc6d1ec-589c-4d1a-9faa-9ac0e6973328,,28/08/2023 16:47,28/08/2023 00:00,28-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
3dcfcbd9-efcf-455a-a0d8-9996585b28b4,Outcall,Returns,Reverse Pickup Enquiry,Nice talking with costomer ,a83b8a74-1a4f-4c0e-b3d3-76331df7d20f,,27/08/2023 21:00,28/08/2023 00:00,28-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
13905b5c-106a-4435-83d9-20b1a779f3ce,Inbound,Refund Related,Refund Enquiry,Super ,f5282f86-b68d-4275-8906-08060cfaa033,,28/08/2023 21:14,28/08/2023 00:00,28-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
381ec440-99dd-427b-8dcb-f6f33c32d63b,Inbound,Returns,Return request,,0f873665-091e-46d7-b54a-c69738c09695,,28/08/2023 21:30,28/08/2023 00:00,28-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
dca0c260-8cdc-4db6-8e9a-ecdcbfdacd47,Inbound,Returns,Missing,So friendly costumer service by Shopzilla customer care service agents.,979f1912-3fc6-4a7b-bd75-715aeb82e572,,28/08/2023 21:50,28/08/2023 00:00,28-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
9c15d406-9ef3-4acf-bd19-046bc2765efa,Inbound,Shopzilla Related,General Enquiry,,839f5750-d8a0-49ae-9a92-09059656fcbc,,28/08/2023 07:52,28/08/2023 00:00,28-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
05f82d37-d379-48c1-858e-5902a462d120,Inbound,Returns,Product related Issues,,221d9086-df9a-4edf-a6a6-81e98ad0719e,,28/08/2023 10:56,28/08/2023 00:00,28-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
caff7e8a-79f4-45fb-b9c3-6b6d817bc108,Inbound,Returns,Reverse Pickup Enquiry,That executive of Shopzillashared me wrong  .She communicated me that she had escalated the issue but in reality my return was cancelled due to serial number mis match that is not my fault again have initiated return proscess due to your ineffecient customer service executive.For an advance payment prpduct under any circumstances this is not accepted.Being a bonafide  customer of Shopzilla this type of action from Shopzilla is not at all appreciated.,4f541c09-4390-4981-9eee-16bc857a5183,,28/08/2023 16:56,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
ab78df70-d403-4350-979e-b0e3032d7ed5,Outcall,Shopzilla Related,General Enquiry,Thankyou ,fd20304d-7830-4a47-a503-d0104422372e,,28/08/2023 09:21,28/08/2023 00:00,28-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,5
109647fd-65e1-4313-85b7-b11da543998a,Inbound,Returns,Missing,,c8207643-5cc4-488d-8e25-7898aa077d8f,,28/08/2023 14:45,28/08/2023 00:00,28-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6d4af798-4886-4c97-8672-4ea512a8c5cd,Inbound,Returns,Return request,,1e2b837c-f169-48fa-9b03-2e7142a4d3dc,,28/08/2023 22:17,28/08/2023 00:00,28-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,5
d693c986-66a5-48b7-b0e7-503b79c5b380,Inbound,Order Related,Installation/demo,,772f9c01-d974-45b1-a31d-34d353b0250d,,27/08/2023 20:39,28/08/2023 00:00,28-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
17b30615-af4b-42ab-8c9c-00c6488f5f7a,Inbound,Product Queries,Product Specific Information,"On my app there's a NIKE DEAL 50% going on i.e. from 28th Aug @10 in morning but I haven't recieved any update as I have subscribed too along with it, it's been 7hrs but the SALE ISN'T LIVE yet... Why ? There's no offer over the product page. ",e52ffedf-3fbb-4a4a-9a13-0441dd896172,,28/08/2023 10:32,28/08/2023 00:00,28-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
55407021-6a5c-44b6-84d7-0d9954005e50,Inbound,Returns,Missing,It's very good ,0b83815d-bcf7-4339-bdb7-454c18922900,,28/08/2023 18:02,28/08/2023 00:00,28-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
2def1e8f-aacf-43ae-a38b-7c25cc5e3e23,Inbound,Product Queries,Product Specific Information,Fine overalll,eaf09a36-4bfb-41a6-941a-e05e3002e120,,28/08/2023 18:51,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
4e66ab98-cba3-4dee-b8f7-07f05354ff9b,Inbound,Returns,Reverse Pickup Enquiry,Customer executive was very sweet and supportive ,d24e64bb-dd1d-4cc1-914b-a700d9adf1a5,,28/08/2023 14:03,28/08/2023 00:00,28-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
c2daeff5-eb2c-4545-9520-6d31cb2f60d4,Inbound,Shopzilla Related,General Enquiry,,48b0c2c6-42e0-4eaa-b8dd-438189806162,,28/08/2023 15:59,28/08/2023 00:00,28-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
a9bca8ae-171f-484b-bd40-235561192419,Inbound,Returns,Reverse Pickup Enquiry,,d1a9c2e5-50e6-4639-938e-5df0cbf4d9d9,,28/08/2023 16:26,28/08/2023 00:00,28-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
91c2b6c0-870e-4ac5-b394-b67faf9533f3,Inbound,Returns,Service Centres Related,,09dc7e9c-11a0-408c-a550-bf5cc76f2146,,28/08/2023 19:21,28/08/2023 00:00,28-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
4aeae466-7d4f-49bd-b658-ec90736a786a,Inbound,Returns,Reverse Pickup Enquiry,,4f853602-315a-4cc4-8984-2fa657995cde,,27/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
bb2b7c6a-7182-4806-ab8d-23e7af0e241a,Inbound,Returns,Fraudulent User,,4e472955-a23c-4c0b-9f3c-0b007edd7f76,,28/08/2023 12:58,28/08/2023 00:00,28-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,4
631f2a19-d21d-4d97-80a1-5dd347946b24,Inbound,Returns,Return request,,0eca7527-dfc0-4a52-880a-0bc66378b2ec,,28/08/2023 21:55,28/08/2023 00:00,28-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
d0a8faaf-e4fc-49f9-93f5-eff837086ec0,Inbound,Returns,Fraudulent User,,87f3280b-74ef-4f9e-80fc-54c1933d0b9b,,26/08/2023 19:39,28/08/2023 00:00,28-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
a2889bf9-fc6b-4e63-b29d-b3793a61c996,Inbound,Order Related,Delayed,Nice,383f3d82-953f-4689-a4d9-199bae15d618,,28/08/2023 08:40,28/08/2023 00:00,28-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
27fa8564-793a-4e5d-9e5f-d41e670b918f,Inbound,Returns,Reverse Pickup Enquiry,,6338da61-f871-4b23-8cf2-2b39121e37ef,,27/08/2023 19:46,28/08/2023 00:00,28-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
23264ff6-6f70-409d-82e3-efe22580a4a4,Inbound,Shopzilla Related,General Enquiry,????,898cd200-bfc7-4157-9e55-a1c610bee1eb,,28/08/2023 08:38,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
3b7046dc-9598-4c2b-a667-d4327fd9116f,Inbound,Order Related,Seller Cancelled Order,,1948004a-4721-4250-89aa-73fb14fd9677,,28/08/2023 07:18,28/08/2023 00:00,28-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d1e1d778-7e6f-42c2-89a3-6ade28831e99,Outcall,Cancellation,Not Needed,Good ,f41e3f55-b26a-4de9-ad75-6190e68c70e6,17/08/2023 13:49,28/08/2023 15:19,28/08/2023 00:00,28-Aug-23,HYDERABAD,Electronics,999,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
b0f30761-48ee-4437-b27f-9672c1379f16,Inbound,Order Related,Customer Requested Modifications,Everything is fine keep going on like this good job by Shopzilla contact helper,84a2b422-a1f4-42c8-b5ba-cb2aa945088e,,27/08/2023 08:40,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d916a6af-0742-4ee7-bef0-cdf115d0d47f,Inbound,Order Related,Order status enquiry,,1cbe2ef9-6579-413a-b824-dff35432f9c7,,28/08/2023 14:48,28/08/2023 00:00,28-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,1
99a0ce50-89f5-4f58-ab0e-7c38dc24c29f,Inbound,Order Related,Order status enquiry,,2316aac5-5e58-40e2-9e93-2f7a94f0ca0b,,28/08/2023 15:31,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
3f4f1f7d-efb6-48e6-b683-8d3850e67811,Inbound,Order Related,Installation/demo,Ok,da6960b9-879f-472f-8bc0-7dfae0bc0d8e,,28/08/2023 09:06,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
0a13bfa1-7342-4117-9aad-1b4e72b02cc6,Inbound,Order Related,Installation/demo,Make policy flexible. ,f1f1ec2a-0ce2-42ba-b87b-49820f3c8ab6,,28/08/2023 08:15,28/08/2023 00:00,28-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
6180b728-4b7e-47ac-9fbf-cab684e14bdd,Outcall,Returns,Reverse Pickup Enquiry,Very good,e90462ec-44ae-42ae-806c-4c05fb420445,,28/08/2023 12:25,28/08/2023 00:00,28-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
18db3347-13c5-4e2a-a161-58e9c30e73c4,Inbound,Order Related,Order status enquiry,"You are customer service is better but customer problem not solving properly,last time same issue facing",a8dd4c42-1726-42be-addf-01d351e61a2d,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,4
dbb65989-ad52-45ac-8a27-7d7db8849753,Inbound,Shopzilla Related,General Enquiry,,9cf62040-0912-45de-99f7-bd06616e56bf,,28/08/2023 16:20,28/08/2023 00:00,28-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
a94a3856-cc23-47f0-b9dc-ac77f57d44e0,Inbound,Feedback,UnProfessional Behaviour,Nothing ,ebaac338-d791-47ce-a9fe-5c3c3df44043,,28/08/2023 11:45,28/08/2023 00:00,28-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,4
21f0c243-f04a-47aa-9c2a-428b44182428,Outcall,Returns,Reverse Pickup Enquiry,,89d2f6ed-925d-442c-90fc-0c018bc6fc4e,,28/08/2023 11:53,28/08/2023 00:00,28-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,4
1db229e6-3e20-4628-aa7d-f23af8765c9d,Inbound,Returns,Reverse Pickup Enquiry,,de67ca67-cc70-43ad-bfaf-bb2dcd8c6025,,28/08/2023 13:56,28/08/2023 00:00,28-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
961b82a3-8f4b-497b-809c-3fdeca09aea2,Inbound,Returns,Reverse Pickup Enquiry,,70f7c958-723f-4643-a9ef-12ab90c48c94,,28/08/2023 16:44,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
682a665b-f1e6-41a8-8602-4373651bba0a,Inbound,Cancellation,Not Needed,Thanks ,11aaee5b-ee72-4598-b89f-525ec2b72265,,28/08/2023 16:48,28/08/2023 00:00,28-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
621ce4ae-56e0-4650-a1dc-71b3ac2f029b,Inbound,Order Related,Order status enquiry,,04a70ca7-8996-4336-b787-ab93c14571cb,,28/08/2023 11:13,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5b12dd5d-df0e-459c-9122-4f77efb323b9,Inbound,Returns,Missing,,ff4cfd4a-a588-4d2a-9864-2d3f9eecf1f0,,28/08/2023 19:14,28/08/2023 00:00,28-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
f7495923-117d-43fa-8a6f-e587f0166715,Inbound,Order Related,Delayed,,d818b9fb-64aa-484a-ae96-9a0c0b93eb1a,,28/08/2023 19:53,28/08/2023 00:00,28-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
53d7b112-998f-404a-8844-246487f57e6c,Inbound,Returns,Missing,Good ,17721100-47d5-4555-aa60-68384cda3601,20/08/2023 20:20,27/08/2023 12:39,28/08/2023 00:00,28-Aug-23,BARASAT,Electronics,799,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
f8da6c06-3659-45c0-9ead-9ef9194dca1b,Inbound,Returns,Reverse Pickup Enquiry,I return my order 7 days replacement why were you cancel it Please give me my refund and you take it the order ,40f20091-e489-470c-a9fd-7ded23b9af8b,,28/08/2023 17:04,28/08/2023 00:00,28-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
a1eda813-f772-41e4-8b1d-4c0baa8af779,Inbound,Order Related,Invoice request,,1af5a05c-5fec-4539-a59a-8dc8f8b4aca4,,28/08/2023 19:09,28/08/2023 00:00,28-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
38d647b1-a703-4097-bec6-c28fe58c05b1,Inbound,Returns,Fraudulent User,,480cb95e-3cb1-428c-9779-4dbaa6e77a40,,27/08/2023 15:07,28/08/2023 00:00,28-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
e340526c-f15e-4b8e-ad9b-06b36ab8b2e3,Outcall,Order Related,Customer Requested Modifications,,c8ee42ff-4eed-4182-b6ae-3f8d91a16dd8,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fc07aefa-12fc-40d5-a48c-32ff61251228,Outcall,Cancellation,Not Needed,,e7d8971e-b7ef-4d86-b4ad-8043cfaa10e9,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
07590511-b482-4cc4-b162-e919dc5ab53f,Outcall,Returns,Return request,Very good ,7796a7f1-2caa-470e-8179-c8dd11de6eeb,,28/08/2023 17:07,28/08/2023 00:00,28-Aug-23,,,,,Mary Vasquez,Olivia Wang,Olivia Tan,0-30,Morning,5
5945d01a-8636-4c40-b406-2e60b31f7119,Inbound,Cancellation,Not Needed,,3e7fd00a-db1d-471f-8699-49cd66ff7b28,,28/08/2023 23:00,28/08/2023 00:00,28-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
f4c2abc6-2664-4568-8a8f-caa5ae41475f,Outcall,Returns,Wrong,,1b9c5b9b-6c60-4b7b-abba-8f2dfdb31f1c,,27/08/2023 10:19,28/08/2023 00:00,28-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
6b684ab0-62e9-4c72-a8d8-0735f11ab247,Inbound,Returns,Reverse Pickup Enquiry,,b56da4cf-770c-4536-8c3e-df93baf95e39,,27/08/2023 21:29,28/08/2023 00:00,28-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,1
72d40945-828d-4c3e-a204-9f756abdb586,Outcall,Product Queries,Product Specific Information,,b704c917-0d25-4d2d-af05-db95b7a2cf9b,,27/08/2023 23:32,28/08/2023 00:00,28-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
88e3c38a-9faa-414d-bc55-b98f2bc4e389,Outcall,Returns,Fraudulent User,,eef5a738-7c7f-468f-a192-1576fa808729,,28/08/2023 16:38,28/08/2023 00:00,28-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
8435baa3-9c3e-4306-8a22-2b90b129941e,Inbound,Shopzilla Related,Shopzila Premium Related,Goood,f61b9ff9-3717-4e43-8f5e-232cba0917c5,,28/08/2023 19:54,28/08/2023 00:00,28-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
1a2ed960-0aba-4c30-9a48-d7c6ab8005c3,Inbound,Returns,Reverse Pickup Enquiry,,cbdd35d3-7715-4f40-9885-1a5e51c8a005,,28/08/2023 10:19,28/08/2023 00:00,28-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
722f97b4-cdd5-4f47-aa33-4d4dfa0556cd,Inbound,Refund Related,Refund Enquiry,Good Job,dae44a42-6402-4ca0-a569-fbb2819632e0,,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
a5291da9-b1f6-49d3-a126-de945128a27a,Outcall,Returns,Reverse Pickup Enquiry,,ca5c4961-f166-4760-8cdf-19d9e7cca382,,28/08/2023 14:11,28/08/2023 00:00,28-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
1bb7955a-660e-43df-aa6a-926a438a0b4f,Inbound,Order Related,Invoice request,,af97237d-0d40-4fee-b47f-13465b4ac2f4,,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
6dfdcb3a-f2c1-441e-976f-26ec4d2ba9b2,Outcall,Order Related,Invoice request,,def125fa-a522-4126-a686-39e8dbd3dd83,,28/08/2023 17:30,28/08/2023 00:00,28-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f905ba25-9a27-4626-bbd3-c1360181cc4b,Inbound,Returns,Reverse Pickup Enquiry,,81d67cc3-9fbe-4218-baea-822401364450,,26/08/2023 14:52,27/08/2023 00:00,27-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
dad32c3e-8c7c-426a-89e5-1ee5f5ed61da,Inbound,Returns,Reverse Pickup Enquiry,,d0371cb6-1bdd-4664-b128-de131fde2f15,,26/08/2023 21:32,28/08/2023 00:00,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4052589c-3388-4ce6-bd95-caf45ba42801,Inbound,Order Related,Customer Requested Modifications,,6f704f41-fe55-4ca8-a065-f868629b7f2b,,28/08/2023 07:33,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
3f0a5158-8880-407c-b685-740e6e4e6cb2,Inbound,Order Related,Order status enquiry,Good service??,92936b44-ea3e-4d59-92b8-5ed2f6e6b93d,,28/08/2023 20:29,28/08/2023 00:00,28-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
1f3375bd-3015-4618-80f6-f4354b896c51,Inbound,Shopzilla Related,General Enquiry,I'm happy ,ec333fab-4116-45e9-b00e-8869fe7b5823,,28/08/2023 20:20,28/08/2023 00:00,28-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
c18235b2-b656-4a71-95f4-2d6579ee351d,Inbound,Returns,Return request,No thanks for your support and providing us stress free online shopping platform ,ef281a7a-b7a3-4da7-a465-037a8f17c812,,28/08/2023 16:56,28/08/2023 00:00,28-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
6da101a2-3e60-49fe-b4a2-054255366369,Inbound,Returns,Reverse Pickup Enquiry,,64461a1f-f428-4781-9a00-cf2c4787160c,,28/08/2023 19:06,28/08/2023 00:00,28-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
9dedcc32-7421-453e-8ad4-ad6b1906f207,Inbound,Order Related,Order status enquiry,Thnks ,0dbc9e73-182f-49e3-8b6d-a48d6a165c55,,28/08/2023 20:42,28/08/2023 00:00,28-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
57b677c8-a270-4104-8d9d-dc7b5148593b,Inbound,Order Related,Delayed,,b79995ef-6b88-4d34-a70f-917f3c937f26,21/08/2023 22:34,28/08/2023 12:37,28/08/2023 00:00,28-Aug-23,NEW DELHI,LifeStyle,1914,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
2ea1f6e0-f5ec-4f34-92fa-8ff91d9d79ce,Inbound,Returns,Fraudulent User,,a21cbbb0-db28-4d32-b1dd-60d5aa1f0437,,26/08/2023 19:40,28/08/2023 00:00,28-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
14407eb6-4d72-4094-b667-8c7906ef1c4e,Inbound,Payments related,Online Payment Issues,,551f378a-2b14-4c37-840b-b82c3c9ea5ce,,28/08/2023 20:19,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
60384f51-ef20-4fe5-afad-a7000961c892,Outcall,Product Queries,Product Specific Information,,2a0adc3a-f2a9-4aff-ac93-9997a28c0af2,,28/08/2023 12:36,28/08/2023 00:00,28-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
a895294a-ad1e-440a-b40f-91beb5d8fc06,Inbound,Order Related,Unable to track,,0baa1a85-fdaf-4a6b-8f63-f4d5b0c065cb,,28/08/2023 15:17,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
c68b048d-f0f7-40d2-9cb5-8663b22b1d6a,Outcall,Returns,Wrong,,719fd7cb-660b-400f-863b-73c8c7d9aa4b,,28/08/2023 20:04,28/08/2023 00:00,28-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
dec27039-9932-4312-8de9-d7d517fd223e,Inbound,Returns,Reverse Pickup Enquiry,,91ea8e61-f3d4-46e4-b8e0-1eeaa98a171a,,28/08/2023 20:28,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
38232c20-9ff8-4999-88c7-706f53351219,Inbound,Refund Related,Refund Enquiry,,e35ed851-b500-4eb8-8f53-350487d61d7d,,28/08/2023 20:54,28/08/2023 00:00,28-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
509de57a-c11d-4de7-80e7-996278a6e7c4,Inbound,Returns,Fraudulent User,Very wrost service ,ea243f4d-cadf-4bda-86b5-4b43fc92a302,,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
e9f3bbee-6888-4537-8e1e-d8da5a8cbd73,Inbound,Shopzilla Related,General Enquiry,,0ad4bb55-10bd-4a14-ad2d-868175d7ffcc,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
0da43a79-cf0e-4d82-9a43-9590277e2cde,Outcall,Returns,Return request,"am not happy, I very disappointed to buy this produect by Shopzilla.I bought so many thing but response not like this.@Am unhappy with Shopzilla!",8a26db92-cf16-46de-be7d-8f7003bfd32d,,28/08/2023 15:00,28/08/2023 00:00,28-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,1
91a7e7d0-2edc-42c8-99d4-750f1cf37c83,Inbound,Returns,Reverse Pickup Enquiry,,dfe493b0-fc01-4847-baa0-cda571316eca,,28/08/2023 16:00,28/08/2023 00:00,28-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
93e200ba-4948-4c7d-a717-4db0bd6d4811,Inbound,Returns,Return request,,73468025-cab2-40da-9076-f8d9343a6a7d,,28/08/2023 19:29,28/08/2023 00:00,28-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,4
f873135f-4667-4f3c-8bed-47bc0e5bf3f7,Inbound,Returns,Reverse Pickup Enquiry,Stop making fool of consumer,5df7e5a6-ddda-4879-b71a-67a0827a3852,31/07/2023 17:57,28/08/2023 11:44,28/08/2023 00:00,28-Aug-23,JIND,Mobile,29999,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
7db89b16-c12e-46f2-8d8f-c9a11240899a,Inbound,Returns,Reverse Pickup Enquiry,Bahut acche se baat kiye but meri problam 45 dino se resolve nahi hui,90fd0184-2e0c-4e9b-aff7-db1bc3ad83ec,10/07/2023 17:57,28/08/2023 08:02,28/08/2023 00:00,28-Aug-23,ALLAHABAD,Electronics,6695,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
6f9d2411-11cb-4d2d-af88-8809213a0de5,Inbound,Returns,Reverse Pickup Enquiry,Very good,775bdf13-a33c-40b3-8aac-8c6a7321db03,,28/08/2023 09:45,28/08/2023 00:00,28-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
0747a365-acb6-4860-a689-fb26a38628fc,Inbound,Cancellation,Not Needed,Nothing but SuperBuy is way better,1eb0cb0b-54bf-4fb1-aab7-a7cbd47cb7d3,,28/08/2023 12:20,28/08/2023 00:00,28-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,1
3621c877-0f28-4fd8-908c-0711b4a0dabd,Inbound,Returns,Reverse Pickup Enquiry,,8f500dcc-7211-4129-a8d0-c4cbdafd34cb,,28/08/2023 14:05,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
eb88ef5a-350e-4c1a-94de-6dc838d9ae12,Inbound,Product Queries,Product Specific Information,I liked your coustomer care service and I have received answer of my questions....,be5f7131-842c-4182-a188-cdf02262cf6e,,28/08/2023 22:37,28/08/2023 00:00,28-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
0be662b7-9680-4641-a592-35765b5652a5,Inbound,Returns,Reverse Pickup Enquiry,,f05412ab-5697-4f01-8484-879f74d7c109,,28/08/2023 09:38,28/08/2023 00:00,28-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,1
e034b36a-0a33-453f-9d7b-9a95372109f1,Outcall,Cancellation,Not Needed,,9a6d03ed-e1b3-4d2c-8dd0-496ae605caee,,28/08/2023 16:38,28/08/2023 00:00,28-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
512333e8-4c44-47ff-9143-3fe028483254,Outcall,Refund Related,Refund Enquiry,,30baa870-b8d8-4500-a498-9b93f5051a5a,,28/08/2023 20:24,28/08/2023 00:00,28-Aug-23,,,,,Luke Finley,Jacob Sato,Emily Chen,0-30,Evening,1
c3e784d2-3ad8-4d27-b11a-d1db1508085d,Outcall,Order Related,Customer Requested Modifications,,6f1702ba-7289-4d7c-ad0b-876b48c034a4,,28/08/2023 17:14,28/08/2023 00:00,28-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,4
8390bc0e-3558-4f09-a29e-8ed464b59f38,Inbound,Order Related,Order status enquiry,Have a good day... Plzz do your best to reach the order by tomorrow,7f495744-9f4d-475c-9b48-1be2885548f0,,28/08/2023 07:00,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,4
727556aa-be47-429c-bf28-89f095089d4e,Inbound,Order Related,Order status enquiry,Thanks,58232067-613f-4868-aa34-5ee13f0264f3,,28/08/2023 15:50,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
c7420982-6f6d-49e7-8ed9-33f63528b73d,Inbound,Order Related,Delayed,,1fe5e8ef-611e-4c41-8a6e-e9c3503d6186,,28/08/2023 20:33,28/08/2023 00:00,28-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e95ca991-70f8-45ed-ab10-1ec856b907d9,Inbound,Order Related,Delayed,,fa391679-5631-489c-884d-a63391d5424f,,28/08/2023 19:55,28/08/2023 00:00,28-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
49056bd2-79dd-418c-bdbf-92607b4d6897,Inbound,Shopzilla Related,General Enquiry,,092b80db-ff29-4c3d-b687-a2c58fab55cd,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
62f03f3e-d221-475a-a306-96e09608f10d,Inbound,Returns,Reverse Pickup Enquiry,,b1292a86-17e1-4018-93a8-c3c2d27dacb8,,28/08/2023 12:15,28/08/2023 00:00,28-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
6ccb3adb-a810-41a0-ba23-f894fd636dbd,Inbound,Refund Related,Refund Enquiry,,b0e83437-7f64-4dd6-a611-27ce0d142b64,,28/08/2023 13:05,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Roberts,Isabella Wong,Emily Chen,>90,Evening,1
4be701db-dcc0-47e8-a5f8-9dea11d58bbb,Inbound,Returns,Reverse Pickup Enquiry,,51c4b995-dc03-453e-abac-6f52ed78f303,,28/08/2023 17:55,28/08/2023 00:00,28-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
31b86327-841a-4be2-9c8d-f4cacb95e172,Inbound,Returns,Reverse Pickup Enquiry,,2a9302cf-a7d2-4659-9786-adbf9494f92d,,28/08/2023 14:19,28/08/2023 00:00,28-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
d873c473-5f34-4536-bb91-a88381bebd1b,Inbound,Refund Related,Refund Related Issues,,a0aeb774-46c8-4b4e-9759-f54f83172768,,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
1825d43f-d180-4964-9c07-2e9002c1ab04,Inbound,Returns,Reverse Pickup Enquiry,,494d49c7-113b-48d5-88da-24171296aaf8,,28/08/2023 09:03,28/08/2023 00:00,28-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
8461c0c2-fc7c-40e0-835d-4d4abf7ccf1b,Inbound,Shopzilla Related,General Enquiry,,fa4ad269-609b-4ecc-82ff-145bc21a0a07,,28/08/2023 12:56,28/08/2023 00:00,28-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
abc03c84-cbc3-4772-a6f4-33a49250ab12,Outcall,Returns,Return request,,fc479258-8904-4978-a0a5-d21029abfbfb,,28/08/2023 20:15,28/08/2023 00:00,28-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
c76a4012-29aa-41e3-b1e3-48e36a923f37,Outcall,Returns,Reverse Pickup Enquiry,,f8cb856d-3422-41e5-842c-f06c0092bc5d,,28/08/2023 13:36,28/08/2023 00:00,28-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
8fdc4b38-0da9-4cb6-94de-2c4bd3b3405e,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved ,8a8eff11-8612-41a3-9335-46fc44851d2d,,28/08/2023 22:46,28/08/2023 00:00,28-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,2
9cbd1bbf-6fc2-4e75-a581-87b7484476ce,Inbound,Returns,Reverse Pickup Enquiry,,faa15c2a-35a2-4d9d-be94-420946abc002,,28/08/2023 10:47,28/08/2023 00:00,28-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
3a6cb20f-4554-40b5-b0c0-51b3c7b9c490,Inbound,Offers & Cashback,Affiliate Offers,,e88ec756-b518-4577-a963-fa6b0dbf1b7f,,28/08/2023 10:01,28/08/2023 00:00,28-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
1425468f-4210-4862-ae0e-debbf8bc3732,Inbound,Returns,Reverse Pickup Enquiry,,593fa6d9-6f06-4d2a-9414-551bd2cfe3fd,09/08/2023 11:04,27/08/2023 21:45,28/08/2023 00:00,28-Aug-23,JODHPUR,LifeStyle,1684,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
aa4613a8-2bd2-4c6c-b64d-d8da0af79336,Inbound,Order Related,Order status enquiry,Excellent outstanding good and etc I have no words please subscribe my YouTube channel OD MAJNU GAMING ,6bdff9c3-f2b8-48a6-b756-bbcb139082ed,,28/08/2023 19:11,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
23dcce27-0670-4bcd-a81d-0fa03a27d700,Inbound,Order Related,Delayed,Best customer service,6a118744-de98-459e-bb82-89fe1a726792,,28/08/2023 10:21,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
816e8cc4-fd67-401e-bea4-68fe65efb320,Outcall,Feedback,UnProfessional Behaviour,,572db2aa-c74b-4df0-bc45-a3de5f85fee2,,27/08/2023 08:06,28/08/2023 00:00,28-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
0b309c62-a314-4d24-9fce-2f8f4b5df570,Outcall,Returns,Missing,,da422007-a75b-44e9-85d2-319554c06f24,,28/08/2023 12:48,28/08/2023 00:00,28-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7d244d4a-08ac-44c4-b767-d8db1f1ad03f,Inbound,Returns,Reverse Pickup Enquiry,,21f06c86-2050-49d7-a70a-5e48041d0326,,28/08/2023 17:29,28/08/2023 00:00,28-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3712c1ee-8cd3-46a5-bde6-1e8c8227b1ce,Email,Order Related,Delayed,,0eeb1bcd-8221-45d8-87c4-d6f7a5e10682,20/08/2023 15:29,27/08/2023 11:32,28/08/2023 00:00,28-Aug-23,PUNE,Electronics,2149,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
df9b6992-802d-4b83-b35d-dec085c10b0b,Inbound,Feedback,UnProfessional Behaviour,Chihn,964468f3-4736-45c4-81c5-5192d4ca928f,,27/08/2023 18:52,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
c32c884f-9c98-4201-9e42-cc6292f83041,Inbound,Product Queries,Product Specific Information,,4ed59782-b926-4a08-9ff4-6c88eef85aa2,,28/08/2023 07:17,28/08/2023 00:00,28-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
46f708f5-69cc-460d-abd9-7f7db4090af9,Outcall,Feedback,UnProfessional Behaviour,,e883208d-9b2c-4c19-8b84-7108c5687829,,28/08/2023 12:51,28/08/2023 00:00,28-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
bc8453a9-27d8-41e1-bc4f-6c20c654874d,Outcall,Offers & Cashback,Affiliate Offers,,d6466257-ebb3-49a2-98d8-1654d98c89fd,,28/08/2023 17:55,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
e2d07780-201f-4b3e-a8ec-048d56ae60f1,Inbound,Order Related,Order status enquiry,,1a8e8769-4071-45db-8344-0142f64528ae,,28/08/2023 16:05,28/08/2023 00:00,28-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
ffaf021a-8070-4bd8-8c93-90af434c18bb,Inbound,Returns,Return request,,61383f90-dbf0-4738-984d-8de8f191243b,,26/08/2023 16:34,28/08/2023 00:00,28-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
8f483b8b-c954-424d-affe-f6bffaaaa8c9,Inbound,Returns,Reverse Pickup Enquiry,,87f2cb97-2a1f-41a4-8242-658667383e18,,27/08/2023 22:35,28/08/2023 00:00,28-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,1
2d815cf4-630a-4391-9790-e8ae847343a8,Inbound,Returns,Fraudulent User,Thanks sir,4114127a-9e03-4585-900f-54c1b80e8641,,28/08/2023 21:35,28/08/2023 00:00,28-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
1820a94b-0373-4d11-90c2-20497f4281f8,Inbound,Refund Related,Refund Enquiry,,426c79a7-2672-471a-ad9e-388cbed09670,20/08/2023 09:37,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,BERMO,LifeStyle,446,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
5f0849a6-0297-4ed2-b51c-c10138ee6449,Inbound,Refund Related,Refund Enquiry,,f76eee7c-861c-4e76-9a52-7e19b7e5ae69,,27/08/2023 21:17,28/08/2023 00:00,28-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a95c9d5b-74cc-41c2-89f3-00b2d27fa7f5,Inbound,Returns,Return request,Thanks for your service. Hope muly issue will get resolved after 72hrs & delivery master will accept the return.,af60815d-8ee6-40e6-858f-66b91dca0b61,,28/08/2023 18:16,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6e4dd9a9-aaa2-4616-9a6d-0e6415db3346,Inbound,Product Queries,Product Specific Information,,56b44066-0a08-4a1d-810f-9d330822ccfc,,28/08/2023 21:17,28/08/2023 00:00,28-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ac968d2a-10f0-4cb4-a272-24dc43e73bf9,Inbound,Returns,Return request,,b9ff1862-de0d-41d4-baec-8ac5ebe9b042,,28/08/2023 14:12,28/08/2023 00:00,28-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
55f12b2c-4e2b-4972-9793-390eff0cc0cf,Outcall,Payments related,Wallet related,Thanks ,ee03ee90-6944-44da-bc9c-98e4e6d7fc5c,,28/08/2023 18:13,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
2ec6527f-4b34-4bfc-9896-cc232849e483,Email,Order Related,Delayed,No,b82dfa27-a997-4ecd-a47c-9d7b33effc40,15/08/2023 22:04,28/08/2023 14:16,28/08/2023 00:00,28-Aug-23,PARADIP,Home,212,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
c3c8beee-197a-44d0-b689-27d08336a4cb,Inbound,Returns,Reverse Pickup Enquiry,Very very nice canvassing ??,2cd13e71-02bc-490a-95d0-a476fbea02e2,,28/08/2023 10:35,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
ad962166-16df-4cb8-918b-291ee67ab1f7,Inbound,Order Related,Order status enquiry,,8c06f96d-0672-4b68-bc72-80f0bc4b0539,,28/08/2023 16:55,28/08/2023 00:00,28-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
65211cd9-1266-4cab-b357-89cbfeca4d18,Inbound,Order Related,Order status enquiry,???? ??? ?????? ??? ???? ?????? ?? ???? ?????,851e8db1-b54f-497e-b792-da9ae964af93,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
d67708bf-2301-4be0-818a-a498bde4ab1e,Outcall,Returns,Missing,,c938e8b2-f9f2-4f88-9909-9107510ab550,,28/08/2023 14:17,28/08/2023 00:00,28-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
d81abb26-b3fc-493c-96ce-9bafd5c02952,Inbound,Order Related,Priority delivery,??? ???? ?? ??? ??? ???? ?? ???? ???? ????? ????? ?? ????? ?? ???? ?? ???? ?? ???? ?? ??????????,7d820dca-c2cb-4668-a4cb-d04491912973,,28/08/2023 18:05,28/08/2023 00:00,28-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
4ae42d56-c897-420c-90c8-c43c966d6479,Inbound,Returns,Wrong,,4c9cde50-c892-45d3-86d5-c6bae1bd2370,,28/08/2023 18:36,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
88e22067-f1ac-49db-9788-d86cac249cd4,Inbound,Order Related,Delayed,,1afce396-c333-47a5-af41-35e91c327643,,27/08/2023 16:09,27/08/2023 00:00,27-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
d223256c-97a9-46a9-bc0b-fb3702c948ad,Outcall,Refund Related,Refund Enquiry,,f15adb7f-2d23-4f8e-9649-a2330e5f713c,,28/08/2023 08:15,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,1
83a4dc46-f65c-421f-8330-6fd8ef2386c2,Inbound,Order Related,Invoice request,,bb05b196-4a30-4921-954a-dc1545b103fc,,28/08/2023 09:53,28/08/2023 00:00,28-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e5727f92-2f9d-4e39-b64f-5a5e79a3fab1,Inbound,Refund Related,Refund Enquiry,Feeling good with customer care one of the best communication skill she have I'm appreciate her,6eae16bc-3135-4460-b423-f7a6595d2e28,,28/08/2023 17:45,28/08/2023 00:00,28-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
244d41cd-63ab-4df5-b2e6-44d2fe86b70c,Inbound,Returns,Reverse Pickup Enquiry,,0be29e67-78f1-484f-bb70-f0e53ce7ac81,,28/08/2023 21:42,28/08/2023 00:00,28-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
fdfbcb2f-f23d-4653-aa46-0832ddec5423,Inbound,Refund Related,Refund Enquiry,My issue are not solve the reference   was giving to was invalid and still my refund are not insisted in my account very bad from 2 weeks I am worried about me refund about there is no response from Shopzilla than how you think that I am giving you 5 feedback ,8172ad51-37d5-427e-8952-a14324722409,15/08/2023 19:37,28/08/2023 10:49,28/08/2023 00:00,28-Aug-23,LUCKNOW,LifeStyle,599,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
c8ff45f0-6b70-4227-8af1-2e21e7cd832b,Inbound,Returns,Reverse Pickup Enquiry,List which is possible to deliver to the customer...,beb236f1-038e-4041-b8dc-59af45114f6f,,27/08/2023 19:15,28/08/2023 00:00,28-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,1
ec733ff7-23a3-40f8-a8d1-3107932adf11,Inbound,Order Related,Delayed,,b96d00d3-bf45-4d14-8efa-67ca1d4b1051,,28/08/2023 21:47,28/08/2023 00:00,28-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f03eece3-57d5-4714-b893-83096431bd7f,Inbound,Returns,Return request,,0df553b6-2b4c-4a95-957f-121a2e50ef0d,,28/08/2023 09:10,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
5b69879d-7515-480c-9b3d-62770e21f943,Inbound,Order Related,Order status enquiry,,60fe2dbf-4852-4ec2-81e3-5242b64e8b38,24/08/2023 21:54,28/08/2023 13:59,28/08/2023 00:00,28-Aug-23,AHMEDABAD,LifeStyle,3920,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0fbb05ee-8deb-49b2-9576-6d0606791756,Inbound,Order Related,Order status enquiry,Very bad ,6fc55742-02fe-4230-b35b-75352daa2e57,25/08/2023 23:53,28/08/2023 16:26,28/08/2023 00:00,28-Aug-23,SITAMARHI,Electronics,2399,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
bd8ae11d-46f7-4a40-b7af-9b3bbefdc0ae,Outcall,Cancellation,Not Needed,,669967b0-2bf5-4bf5-8c50-75bf4c0f05c9,,28/08/2023 07:10,28/08/2023 00:00,28-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
057ed544-80fa-4f06-9f94-9baab302aadb,Inbound,Payments related,Online Payment Issues,,878959bd-6871-4480-aa4a-361a1cc05d93,,28/08/2023 11:55,28/08/2023 00:00,28-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
e10a3cf4-769f-46ff-975d-5c97986376d2,Inbound,Payments related,Payment related Queries,,6067aeb6-8438-4a95-94b5-74be242dfba4,,28/08/2023 17:26,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5ffb5b00-65ec-426d-9f71-0987a1c1df9e,Inbound,Returns,Return request,,a018d79b-307d-484d-975d-fe2bbf793eb7,,28/08/2023 20:01,28/08/2023 00:00,28-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
02b4d67d-0dde-4b44-985c-eaf33f4d6566,Inbound,Returns,Wrong,,dd5cf0c6-c393-4789-9620-298edfbed5c3,,28/08/2023 21:09,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
6d587c36-bc9e-41cd-9162-dbd78a189945,Inbound,Returns,Damaged,,8886df25-8e41-4de7-8276-b14ff93ba137,,28/08/2023 11:24,28/08/2023 00:00,28-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
fd9f0e65-06d5-4d6d-84c3-e1b396048a16,Inbound,Payments related,Online Payment Issues,,15637c36-854b-4d47-b71d-6700052b6d03,,28/08/2023 11:52,28/08/2023 00:00,28-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
889dcf71-b11f-4da3-8579-304c4433f2a8,Outcall,Returns,Reverse Pickup Enquiry,,76e8b697-723b-4b04-a205-aa50f9b9e378,,28/08/2023 18:57,28/08/2023 00:00,28-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
5f172d5a-41c0-4987-ae85-d46d5b8cb2a7,Inbound,Returns,Reverse Pickup Enquiry,,e950d69a-863d-40d6-869b-eb9661bee175,,28/08/2023 07:59,28/08/2023 00:00,28-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
a840b63f-1e56-4b00-9bde-5dc4a5305346,Outcall,Refund Related,Refund Related Issues,,1e7c4520-77a1-48ac-88c3-dff631de98ca,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
b92f2dae-da97-4029-b744-99657373f572,Inbound,Order Related,Priority delivery,,869184b0-2243-4944-a54c-40ae3267d8a2,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,1
221333fa-8145-48c3-91e4-3e7ddf23d02d,Inbound,Feedback,UnProfessional Behaviour,Beri good,560cfe9f-ecb2-46cb-bc18-c9d862bc4504,,28/08/2023 19:48,28/08/2023 00:00,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
4ad7ed2f-4f94-4e37-a45c-a9d879c29f3b,Email,Returns,Reverse Pickup Enquiry,Very Good ,7704580c-d270-4e7c-b990-2ecde4839f1d,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b44578e0-c1b9-4537-9487-d625d8b10045,Inbound,Offers & Cashback,Instant discount,,ab0d6edd-6d7b-4a57-8c5f-f0f2efcb78a2,,28/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
f7ed268f-1e0d-4858-8994-a0e62c87a074,Outcall,Returns,Exchange / Replacement,Phone exchange pickup policy is bad. Can be easily corrupted bu the pick up executive.,a85d3c88-8ec9-4f4a-aae9-0ba5188ab606,,28/08/2023 14:35,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
df31bffe-2121-43d0-ad0c-d3b7dcb02dd2,Inbound,Returns,Reverse Pickup Enquiry,The executive divyanshu was really osm....he solved my all problems very quickly..... really I like it ...thanku divyanshu as well Shopzilla ,257132f3-950d-4e33-9bf5-1976c6953e75,,28/08/2023 14:51,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
08133b40-84cd-4d06-bbdf-2bcea8fe60d0,Outcall,Product Queries,Product Specific Information,Very good customer executive ,ab57fb76-bd6e-4a75-8240-e7f2c580b504,,28/08/2023 21:23,28/08/2023 00:00,28-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
20508bb1-a49c-461f-b3e8-2fc1ede0c86e,Inbound,Payments related,PayLater related,,0f3f9431-07d9-4631-87bc-fb8e0fd38e96,,28/08/2023 19:59,28/08/2023 00:00,28-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
133e47a8-1809-465c-9307-b92856af6612,Inbound,Returns,Reverse Pickup Enquiry,,ab4803d3-e2e7-4d03-b3bd-3af23102021d,,28/08/2023 10:23,28/08/2023 00:00,28-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,4
d1ae4903-dc3b-438b-a44e-923ee72b9d33,Inbound,Returns,Fraudulent User,Thank you so much mam,432ffa1e-465a-4121-bf7b-e54dc0fe1e03,,28/08/2023 14:21,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
b547cc90-ed70-4374-91d3-643c93526b6c,Inbound,Returns,Return request,,c6a93370-9e5d-46c9-8e70-7ea6fbd334ba,,28/08/2023 10:42,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
4784d261-7a2c-45ee-a520-1a88c990c690,Inbound,Returns,Reverse Pickup Enquiry,,acc0160a-ef05-4c65-aba5-4e2ee5f49b1e,,28/08/2023 10:49,28/08/2023 00:00,28-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
52d79aca-cc26-44ae-91b9-92c5c416e4df,Outcall,Order Related,Delayed,,34856e01-4f6a-4010-ad9e-ca1b47047140,,28/08/2023 13:05,28/08/2023 00:00,28-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b0f41695-0f34-4be6-9651-753ca1f1c502,Outcall,Returns,Return request,Worst management. Looted by delivery with missing product. Now will never buy anything from Shopzilla. It was a last purchase ,ae2038e0-b277-4ddb-944e-9f59779c747f,,28/08/2023 15:45,28/08/2023 00:00,28-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
68d36c8d-3cc4-423b-bce7-2d6ea2c2d34e,Inbound,Order Related,Order status enquiry,,8b4fdd29-6b6e-482b-9d7d-b6463cc5907e,,28/08/2023 18:27,28/08/2023 00:00,28-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
35e107df-15e6-4e55-81ee-92b9b3c98728,Outcall,Feedback,UnProfessional Behaviour,,89bd7ea6-01d8-4ba1-ad60-896ab2dad318,04/08/2023 13:26,28/08/2023 14:46,28/08/2023 00:00,28-Aug-23,RUPNAGAR,Electronics,799,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
a0b78933-b5d4-4b9f-a0ce-ffe3fb88095a,Inbound,Returns,Reverse Pickup Enquiry,,d3a108f2-1e7f-4999-bb47-465937cacced,,28/08/2023 10:52,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dd3b79ff-a355-4584-91ec-fbb6628b4de2,Outcall,Returns,Reverse Pickup Enquiry,Thank you so much ,775efbd0-f38c-4f65-b38c-503a8be6abfe,11/08/2023 00:32,24/08/2023 16:44,28/08/2023 00:00,28-Aug-23,HAJIPUR,Electronics,499,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
b37a2885-a569-4c74-8057-fdc306f65dfa,Inbound,Refund Related,Refund Related Issues,,a1432a8c-3101-40c5-959e-7d31056e6cdb,08/08/2023 09:00,28/08/2023 17:06,28/08/2023 00:00,28-Aug-23,JHANSI,Electronics,1999,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
019a7f40-3308-40bd-9138-f69455aa6257,Inbound,Returns,Reverse Pickup Enquiry,,b1135adc-f098-44d7-9d20-dfd4fd5f013b,,28/08/2023 13:30,28/08/2023 00:00,28-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,4
039c63e2-f708-4817-9fe1-98c0aa820344,Inbound,Returns,Return request,,48bf744d-058e-4e3b-8619-cd68959fc2c3,,28/08/2023 13:51,28/08/2023 00:00,28-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a7a86cbc-e2f4-4760-93b2-b574a6deb83a,Inbound,Returns,Return request,,a94754b8-f33f-4e33-af72-bfa06337bdd0,,28/08/2023 18:15,28/08/2023 00:00,28-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
04801c04-f640-4112-951f-06bd921772e2,Inbound,Order Related,Customer Requested Modifications,,3219f9af-ac2d-4c8c-afbc-4a700059b73d,,28/08/2023 19:21,28/08/2023 00:00,28-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3f03e3ae-c48a-4a61-bfbc-37c4902bae66,Inbound,Order Related,Installation/demo,,bea0f9da-6553-422d-8e49-459121f76f1e,,28/08/2023 19:50,28/08/2023 00:00,28-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
95121543-e157-42f8-a491-98f652225915,Inbound,Order Related,Delayed,Nothing else but need fast delivery ??,75924091-40ad-4625-a5f5-aaf5b3d3f85f,,28/08/2023 07:16,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,4
7c532161-7d2d-4de0-a695-2a1bb547e3a9,Inbound,Returns,Reverse Pickup Enquiry,please ensure that your logistics are doing well,d87e4b07-8ed1-4334-9c13-04410deb3682,,28/08/2023 10:45,28/08/2023 00:00,28-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
fe27de8b-2489-4ea4-ae43-783c663c5916,Outcall,Returns,Reverse Pickup Enquiry,,36614832-2c1c-4fa7-ad9f-5eca67c66db5,,28/08/2023 13:17,28/08/2023 00:00,28-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
dcedf623-42ef-4be1-8cbe-713cbb01353d,Inbound,Returns,Wrong,,29a19d11-a5d4-4e68-a3a3-1d4cc95a1fc7,,28/08/2023 14:01,28/08/2023 00:00,28-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
9459cb32-8ca7-4cae-a597-df9125d93499,Inbound,Returns,Fraudulent User,,db47fe96-c577-479c-808c-3085b52efd8d,,28/08/2023 16:53,28/08/2023 00:00,28-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
12752ca9-0674-4f81-816e-b6499974dea0,Email,Returns,Return request,good,4bec36e9-f23f-4041-8336-74248dec71d1,18/08/2023 00:23,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,NEW DELHI,Mobile,2890,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
8ea33ecb-adb5-479c-8719-2d31e6f88920,Inbound,Returns,Missing,,4a372a8c-23f7-4de7-9d6a-967d3ab18421,,28/08/2023 15:54,28/08/2023 00:00,28-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
3e79a844-916f-48a0-866b-d138c39074c9,Inbound,Order Related,Installation/demo,,bbe77008-df65-43cf-90a3-bdee94b1d3db,,28/08/2023 21:06,28/08/2023 00:00,28-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
3e2d7af3-84fe-4f55-b6ee-2bbc94e342dc,Email,Returns,Fraudulent User,,6eafd0a6-73f8-4ef6-ba8d-008af200afca,,28/08/2023 11:43,28/08/2023 00:00,28-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
98856914-6cc4-4b58-b403-9d15f4db0d85,Inbound,Product Queries,Product Specific Information,,c3a55f61-db2b-445f-856a-993b88368ea9,,28/08/2023 16:09,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
73fe4c5d-f212-4c32-83c8-f9a4d86be286,Inbound,Onboarding related,Seller onboarding,Good,3a226db4-9260-4d77-ab2e-05c5b7f2fd15,,28/08/2023 17:48,28/08/2023 00:00,28-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
749db9a3-58cf-4e19-a295-8c5c1fe532e5,Outcall,Order Related,Installation/demo,,9a5b0acb-aeff-40fe-9c11-29a27a4cc736,,28/08/2023 01:01,28/08/2023 00:00,28-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
13edcc42-51c1-49b4-beab-770eb6774ee6,Inbound,Returns,Reverse Pickup Enquiry,,cf2b2d4c-cb2e-4410-a1bf-5b60259f427f,,28/08/2023 13:13,28/08/2023 00:00,28-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
418a5da0-b5b8-46e2-97ec-cc10fbf6c771,Inbound,Returns,Reverse Pickup Enquiry,,5777c300-6229-46fb-8b99-70229780203d,,28/08/2023 17:31,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
83e57d4a-e988-4099-be3c-29f3996af1e5,Email,Order Related,Delayed,He is very friendly and helpful person ,1a43650a-08a5-4a39-8ba8-f867836d2625,,28/08/2023 07:38,28/08/2023 00:00,28-Aug-23,,,,,Paul Roach,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c88c064f-54fa-4735-a848-166a4e110c16,Outcall,Payments related,Payment pending,Very good ,99e90cbd-3b83-43b2-aed9-b9bf0a5a942b,,28/08/2023 13:23,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ea28b25a-b34a-4f7d-aa9b-d862c7f31250,Email,Order Related,Delayed,Aacha se hamse baat kya aur mera problem   ka koshish kya,f8ca6c7c-a77e-4ab7-ae2c-8548dcb3f981,14/07/2023 07:59,28/08/2023 18:21,28/08/2023 00:00,28-Aug-23,PATNA,LifeStyle,399,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,3
205944ea-0946-487a-90c5-70f07b792207,Inbound,Returns,Missing,,0a6b230a-8776-43be-9507-a89ae4429b57,,28/08/2023 14:26,28/08/2023 00:00,28-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
96263136-8a99-4538-b52b-d41ad55e64aa,Inbound,Returns,Return request,,331152c3-65fd-447d-9106-073d5f46af00,,28/08/2023 18:24,28/08/2023 00:00,28-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8081aeba-1e32-4e1a-86b4-dba1aa7c87ca,Inbound,Order Related,Delayed,Good????? ??????????    ??,bd00eb2c-0d88-4393-93cb-a7d67f79d534,,28/08/2023 23:22,28/08/2023 00:00,28-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
3d4e90fe-6669-49fd-a78b-2a686c07b533,Inbound,Order Related,Installation/demo,,dfb0599f-ccc4-4314-9c36-919b1bd8ac81,,28/08/2023 20:31,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
7cf1b484-8871-4e4c-99a9-39c68ec871e9,Inbound,Returns,Reverse Pickup Enquiry,"Good conversation between executive and customers, but not good in delivery  and pick up services",9a38a7bb-5128-48a8-bb10-874ed97d64f6,03/08/2023 22:28,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,KAKINADA,Electronics,1299,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
4560971d-cb74-40e0-a842-c7243c072fb4,Inbound,Feedback,UnProfessional Behaviour,Yes ,e7d0ea39-e6a4-4f27-9d84-20907eb03db2,,28/08/2023 08:20,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
816a7d2e-cad0-4a21-9cb0-106a65be955f,Inbound,Order Related,Order status enquiry,,08d53954-2b6a-498f-829c-bbf413be96c5,,28/08/2023 13:05,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
1f38f0a3-a1bc-4f91-82dd-3560189026d2,Outcall,Product Queries,Product Specific Information,,de784909-ae29-495f-8774-1ee43d4c8f2e,,28/08/2023 14:39,28/08/2023 00:00,28-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
9afeb611-55be-4722-a7ab-408a9c7e7695,Inbound,Returns,Reverse Pickup Enquiry,Good ,00e37d9b-2e29-4bd2-a670-42f6bba84d58,,28/08/2023 22:05,28/08/2023 00:00,28-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
2321dda9-5b88-4fe0-9980-5712e4d8ac65,Inbound,Cancellation,Not Needed,,2e147119-a42e-4215-a163-1879b4cd8581,,28/08/2023 22:02,28/08/2023 00:00,28-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
3ecc9ccc-50e2-4410-b730-03b86adc1de0,Inbound,App/website,App/website Related,Very good ,c0e6668d-bf0c-4af0-a585-f577509fd50b,,28/08/2023 22:13,28/08/2023 00:00,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
f7208e3c-d5e5-4e40-a3a2-ac91611c0005,Outcall,Returns,Reverse Pickup Enquiry,More features on customer support section like SuperBuy ,39748f77-79f7-4c7b-b26f-376de7e61f6b,,28/08/2023 23:02,28/08/2023 00:00,28-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
7aa1825d-0ad6-47e0-a0d5-c3e033c351b6,Outcall,Order Related,Order status enquiry,,81289aa7-5704-4519-91a6-0d7680c18303,,28/08/2023 10:27,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
cd0ae769-90c7-4b1b-a6b5-42865cfffece,Inbound,Returns,Fraudulent User,,32d4fdad-5c98-43d0-98b0-01a4c31009ea,,28/08/2023 22:45,28/08/2023 00:00,28-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
01882d70-c5ff-43bf-a35c-0bb9d32c08a7,Inbound,Refund Related,Refund Related Issues,,209938aa-935c-4aa4-b633-8b4c43272b8d,20/08/2023 23:29,28/08/2023 12:47,28/08/2023 00:00,28-Aug-23,URAN ISLAMPUR,LifeStyle,3414,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,4
5e8a6fd3-68b4-44b3-b04c-4bd121d8056b,Outcall,Returns,Reverse Pickup Enquiry,Very good ,a7a44b08-f5a2-4ae5-922b-255bf7c09188,,28/08/2023 13:26,28/08/2023 00:00,28-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
69201cd1-0331-4732-9080-5fcb197817db,Inbound,Order Related,Order status enquiry,,542d1592-c2ec-45e3-843b-064c56720244,,28/08/2023 18:13,28/08/2023 00:00,28-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
eb687544-9dcc-456f-96d9-adbacf86edbe,Inbound,Product Queries,Product Specific Information,,8c02573a-dda2-419e-944f-b80a5b5c1d24,,28/08/2023 19:25,28/08/2023 00:00,28-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
307d9c66-3974-4af5-827e-3cdaf2e0fe5f,Inbound,Returns,Reverse Pickup Enquiry,,1a49bc7a-1f9f-44b8-ba72-0b47deadb184,,28/08/2023 17:14,28/08/2023 00:00,28-Aug-23,,,,,Kevin Randolph,Carter Park,Michael Lee,>90,Morning,5
146f893a-2549-442f-a08a-b08123d585f6,Inbound,Order Related,Delayed,,0676433f-a467-40d3-974e-551a7178479e,,27/08/2023 09:58,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0017492b-bdf9-4507-87e8-6723f44a3919,Inbound,Product Queries,Product Specific Information,Overall good,f87f528d-f047-40c9-8dfe-d35957ffc898,,28/08/2023 17:31,28/08/2023 00:00,28-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7ed3338b-0252-436b-b274-732bc7a2d142,Outcall,Order Related,Priority delivery,,7f9fb054-c39a-44b9-a770-018e1621d774,,28/08/2023 18:13,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
e5dc8652-eb99-4393-97f8-49854f8ba996,Inbound,Returns,Return request,,1410fd04-0fa7-49d9-8bf3-514d9aa7bb7e,,28/08/2023 21:48,28/08/2023 00:00,28-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
a5a568c2-c0fa-40bb-9e26-3a43e6143ab2,Inbound,Returns,Reverse Pickup Enquiry,,6868cef1-3c08-416d-b57e-c636f54bbf8b,,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3851c14e-7b94-4067-bbff-915b5f0b6bd7,Inbound,Returns,Reverse Pickup Enquiry,Very helpful ,c4cedd2e-5335-4882-b426-487ff6be3e64,,28/08/2023 13:01,28/08/2023 00:00,28-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
ed6bff5f-42e5-4d7c-9ddb-cf21b8e46232,Outcall,Order Related,Invoice request,,3f42bd1f-dc49-4300-b5df-1a345937ef3c,,28/08/2023 15:51,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
f2fbaa17-bb8a-4238-bad1-7b1970b53ba2,Email,Order Related,Delayed,,6a4d03a8-555f-4bc9-a773-83a0a660bdfc,,28/08/2023 06:58,28/08/2023 00:00,28-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,1
ebc63c91-d871-4e71-94ab-16a8e939f8a4,Outcall,Returns,Damaged,,765ee56b-262c-45a3-bc87-e1793fb618b2,,28/08/2023 09:44,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
079cec35-5f03-48a5-933f-628c2d12351f,Inbound,Order Related,Delayed,,5d598eef-48ab-412c-bb23-6fb2d5efbc59,,28/08/2023 22:36,28/08/2023 00:00,28-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
6a8d00ac-0132-41c2-8b2a-7cfe625243c0,Outcall,Returns,Return request,,1cdbe044-c036-4170-a3b1-8289d0cb6be1,,28/08/2023 14:34,28/08/2023 00:00,28-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,4
26fb97dd-2857-4192-8dd8-d89ae7f825fe,Inbound,Product Queries,Product Specific Information,,b531527c-0441-4b1d-a221-18f8f1652786,,28/08/2023 15:04,28/08/2023 00:00,28-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
69c13b21-87ea-4d43-b666-a9024ddd3892,Inbound,Returns,Reverse Pickup Enquiry,,b91678af-94f1-4523-acd9-082e36ac173a,,28/08/2023 16:56,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2abb3ccd-c4f9-46ed-9480-bce5adfcf271,Outcall,Order Related,Order status enquiry,,f9285c40-f935-46d3-833c-eac8454b7d33,,28/08/2023 21:54,28/08/2023 00:00,28-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a5a185d0-0aaa-450f-9575-abb649c5ac5a,Outcall,Returns,Wrong,,445bee4c-9930-4188-a2a7-c39a1e91cc15,,28/08/2023 17:34,28/08/2023 00:00,28-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ccfa65eb-d386-481d-b3f5-af030b458223,Email,Order Related,General Enquiry,,e5bf2f56-d3f7-408a-8b5a-f6ec19a7e2c8,,28/08/2023 11:42,28/08/2023 00:00,28-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,2
02a55b8d-d7b7-4e82-ae73-c5294390c2d0,Inbound,Payments related,Payment pending,,0317ab49-eef4-4c9c-a1a0-93445ee44140,,28/08/2023 12:23,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
92504506-d7df-4b33-882d-88bed6fff64e,Inbound,Payments related,Online Payment Issues,Good,6f51f343-304a-423d-a47e-3d43e7f1f9ec,,28/08/2023 20:53,28/08/2023 00:00,28-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
d4665512-0bef-4a31-a64a-32794b932308,Inbound,Returns,Reverse Pickup Enquiry,Good ,d21f199c-968d-492e-91d1-e9a29f945e16,,28/08/2023 21:52,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
95a66f75-232e-4207-aa10-4598cb867328,Inbound,Order Related,Order status enquiry,Thank you sir ,16ee8af7-ffb2-4cf6-8d99-d85a0b9bc952,,28/08/2023 18:31,28/08/2023 00:00,28-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
2f684042-887f-4d59-ad1a-2e175503de08,Inbound,Order Related,Order status enquiry,  and cooperative ,01e3b9d9-fa18-4010-97ea-3d8d3680a259,,28/08/2023 08:36,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
d432b1e1-20e2-4603-8574-2cec8a947e96,Inbound,Returns,Reverse Pickup Enquiry,,59239095-6d17-4de4-a79f-f96549c7580a,,27/08/2023 23:10,28/08/2023 00:00,28-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
0bfdb261-bfe2-43f6-a1b8-f6e3cc11198f,Outcall,Order Related,Priority delivery,Add home button on screen near to cart button so we can easily handle app,87e925d8-87d5-4986-a2df-6440d3d0bdd8,,28/08/2023 06:49,28/08/2023 00:00,28-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c94c1724-3411-405c-aad4-f09c8f915d43,Inbound,Returns,Missing,Helpful,01be648d-44f5-4e4d-919c-d80860b837f9,,28/08/2023 09:49,28/08/2023 00:00,28-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
1b0b3776-6ea0-458f-b88a-aab8c1bc2765,Inbound,Returns,Reverse Pickup Enquiry,,d8daf88b-300f-4876-8e70-665e899c657c,,27/08/2023 12:54,28/08/2023 00:00,28-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
c7dc227b-7a0e-4332-8023-0e2ab807f14a,Inbound,Returns,Reverse Pickup Enquiry,,3030bdb8-2c1c-40da-9b61-381d609bf380,,27/08/2023 21:06,28/08/2023 00:00,28-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
02e3cb33-6dc0-47aa-bb3c-c963e4fe40ed,Inbound,Returns,Reverse Pickup Enquiry,,c745ee62-8426-4a8d-95ff-2de3afbee490,16/08/2023 09:05,28/08/2023 12:53,28/08/2023 00:00,28-Aug-23,SHAHDOL,Electronics,1399,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
06ff4831-50ca-4522-8078-f3f68b6eb809,Inbound,Returns,Reverse Pickup Enquiry,,fef0eb4f-4ad3-40c7-bfa6-1853bfdd965f,,26/08/2023 12:00,28/08/2023 00:00,28-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,1
be302b27-d2cf-4df0-ab2c-c5c7d7ebf1c9,Inbound,Returns,Reverse Pickup Enquiry,,dc5d9217-665f-40c9-b66e-599638eacbe6,,28/08/2023 18:51,28/08/2023 00:00,28-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
7f2b1c7a-872e-4666-8129-16e1ba6bd65a,Inbound,Feedback,UnProfessional Behaviour,Ok,5a27161f-b6f3-47ce-837e-8af10eb2fbd1,,28/08/2023 12:25,28/08/2023 00:00,28-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
a05b74c5-c117-4985-b30d-9845f2273e2c,Inbound,Order Related,Order status enquiry,Good ,d5bdbcdf-57f9-4ef4-b44b-fb491bc0d409,,28/08/2023 14:50,28/08/2023 00:00,28-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,3
c00e65e4-f41c-4037-b225-1eb0fd30a187,Inbound,Returns,Exchange / Replacement,,be620cb9-2d7d-4fdd-8d81-a615222504b1,,28/08/2023 17:55,28/08/2023 00:00,28-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
6fe91933-42fa-4c93-87cb-208f0766d849,Inbound,Payments related,PayLater related,,1fbe2623-3bde-40a1-99b9-9eac1e9010ae,,28/08/2023 17:28,28/08/2023 00:00,28-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f9deb890-8e12-435e-8efb-6653602a5ba8,Outcall,Order Related,Order status enquiry,,74035f47-1bcf-4487-a7bf-50f5202e5c5d,,28/08/2023 11:54,28/08/2023 00:00,28-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
133fb8f7-b7e9-4d78-b800-a6b10ac05c1c,Inbound,Order Related,Delayed,,06bf37cb-c76e-420e-b5c0-473a88e60b06,,28/08/2023 21:06,28/08/2023 00:00,28-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
968e5f4a-dae5-484b-986b-8cc1e30579ed,Inbound,Order Related,Delayed,,42caba5f-a379-4c6b-bf75-b53d1144cd48,17/08/2023 12:42,28/08/2023 12:29,28/08/2023 00:00,28-Aug-23,HYDERABAD,Home,3048,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
58dd56b5-a1de-41e6-a9f1-9ca52ce4f94f,Inbound,Returns,Service Centres Related,,98b76ca7-ab11-480c-9440-c8852904c2a4,,28/08/2023 21:36,28/08/2023 00:00,28-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,4
3bee9e29-0084-4ca9-8206-0742fa72b312,Inbound,Order Related,Order status enquiry,,87a538e3-4cac-4bde-9aa2-c15ffbc6f6ae,,27/08/2023 20:02,28/08/2023 00:00,28-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
87b1b6e2-8a8f-49bb-90f0-8a655293c9d1,Inbound,Order Related,Order status enquiry,No comments ,286c785c-15f8-481b-a824-fefc01bc3152,,28/08/2023 12:38,28/08/2023 00:00,28-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
7894dee3-fbfe-4ab7-a557-f3767e0df169,Inbound,Returns,Return request,,7185b4e5-88b1-4644-a609-69b79d212571,,28/08/2023 15:57,28/08/2023 00:00,28-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
20b0e77c-1be6-4cf8-b37e-8f828486deec,Inbound,Returns,Reverse Pickup Enquiry,,d9e05446-d11e-4da8-b35c-2be261369839,,28/08/2023 18:09,28/08/2023 00:00,28-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
dc2c965a-083a-49ce-b118-4e1e5b12f6c0,Inbound,Order Related,Seller Cancelled Order,,233ce6ee-3043-48de-99e6-00e0def8325a,,28/08/2023 08:19,28/08/2023 00:00,28-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
b7aa5b56-0983-4aab-9150-ca458f5ad87f,Inbound,Order Related,Installation/demo,,38474e73-6b36-4855-bc9c-1a19b86c46cd,,28/08/2023 13:04,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
3814c1a5-177d-4b7e-858c-0b93d1d09a84,Inbound,Cancellation,Not Needed,,ca60f2fd-53d5-4a1e-8e91-37559a6ce550,,28/08/2023 19:54,28/08/2023 00:00,28-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
9058f606-91f7-4cae-b23b-4ef5cf50452c,Outcall,Returns,Return request, I am very happy,870ef423-ed5c-426f-9e05-404e289df965,,28/08/2023 08:11,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
4adfe402-8f50-4ef1-866b-98af93c50ec4,Inbound,Returns,Reverse Pickup Enquiry,,c1660eaa-95d7-4f6a-a055-e7fad9157eaa,,28/08/2023 15:23,28/08/2023 00:00,28-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
3d99fbfb-b340-427d-922c-1636a2b917cf,Inbound,Order Related,Priority delivery,,4bccd52f-8403-4f59-b1b3-3c6c302da3b8,,28/08/2023 16:44,28/08/2023 00:00,28-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b7f877e5-76c5-4dda-bfeb-a30bbe3b5860,Inbound,Order Related,Delayed,5,a6f05e9d-e3c9-4aec-8f4d-8b78193c03e1,19/08/2023 21:17,28/08/2023 08:10,28/08/2023 00:00,28-Aug-23,NERAL,Electronics,12999,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
e10a59cd-aeee-4d51-9a8f-c1c76e3e971f,Inbound,Returns,Wrong,,f999bcba-a423-466f-8b70-2deb985441c5,,28/08/2023 18:26,28/08/2023 00:00,28-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
2e5d6275-bbc2-4a6c-bb74-71c5eccd6c59,Inbound,Returns,Reverse Pickup Enquiry,,136133aa-7366-4313-838f-67f9ee4b3e6b,,28/08/2023 10:45,28/08/2023 00:00,28-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
7a9f980c-f3d9-438c-a439-8771dc5d57e0,Outcall,Payments related,Online Payment Issues,Thnkq so much   family to solve my issue ,2467083d-3519-4912-b77b-db9782cfce0b,,28/08/2023 14:40,28/08/2023 00:00,28-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3135079d-58c9-44ce-ac5d-168d54d57f20,Outcall,Returns,Return request,,faae79f6-a58f-43b9-916d-96bb6066cae8,,28/08/2023 22:42,28/08/2023 00:00,28-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
35ad6c5c-d2cd-4529-9dc8-bf05a9887644,Email,Order Related,Delayed,,bbd1bcb8-a105-4630-87b3-32f772c9147e,,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
b1514165-696e-49f6-aad6-57ea7b85f9d0,Inbound,Order Related,Delayed,,6905c64e-8799-47b5-92b6-25880827cc92,,28/08/2023 14:35,28/08/2023 00:00,28-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
b50831eb-a1e5-4993-b41d-7f3dca4b85b2,Inbound,Returns,Missing,Happy,ffa294dc-7555-43fd-9b78-c48b4b3e10f5,,28/08/2023 08:20,28/08/2023 00:00,28-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
5f881a38-d6ed-4767-9956-6a53daa95296,Inbound,Order Related,Delayed,,2dc8006d-3a15-4564-b03e-45d0eb250263,,28/08/2023 08:51,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
00e3e257-6884-46fc-96fd-6aa83a753594,Inbound,Order Related,Installation/demo,,22e96935-c43c-4ab8-8257-c2235788518d,,28/08/2023 13:14,28/08/2023 00:00,28-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
2dc16156-850f-4326-8d5d-9aa8956950a0,Inbound,Returns,Exchange / Replacement,,9e801d98-16b4-4d6c-ba5f-8f7abbf5abcc,,28/08/2023 14:04,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
3b06f25f-d468-46ae-bfdd-951b8176a116,Inbound,Order Related,Delayed,,a2b643be-3577-44e3-84a9-b398ddaf560d,31/05/2023 08:47,27/08/2023 14:07,28/08/2023 00:00,28-Aug-23,NEW DELHI,Books & General merchandise,254,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,1
06b11d60-0f35-4803-95ce-272707fdd74c,Inbound,Cancellation,Not Needed,,a7d10701-c0e9-4caf-9463-d8a52a1093eb,24/08/2023 06:14,28/08/2023 15:35,28/08/2023 00:00,28-Aug-23,ERODE,Electronics,1099,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
bc88b04f-86f9-43be-a1a0-b858e4b55bf6,Email,Refund Related,Refund Related Issues,,9531367d-ab9c-4a5b-ac6a-947b5690c457,03/08/2023 21:31,28/08/2023 15:45,28/08/2023 00:00,28-Aug-23,AURANGABAD,LifeStyle,810,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
f0000701-69df-405f-8291-09487903e8e6,Inbound,Order Related,Installation/demo,,7052e774-7220-41f5-9917-6d21280e84c2,,28/08/2023 11:44,28/08/2023 00:00,28-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
66457c23-9133-4c77-8496-10016602a858,Inbound,Returns,Reverse Pickup Enquiry,,e5d965cf-8ae7-473a-a178-5f9b9c093341,,28/08/2023 17:40,28/08/2023 00:00,28-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
9df5448e-a763-4ea6-9d49-f86c23b15251,Inbound,Returns,Return request,,03cc6317-49bb-45fb-87ce-cb10c04d0256,,28/08/2023 20:49,28/08/2023 00:00,28-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
41cf90c8-20eb-415c-89e2-6c9ab3d1d9be,Inbound,Shopzilla Related,General Enquiry,,b22861af-74f6-4004-bee1-8d4915cfa52b,,28/08/2023 23:13,28/08/2023 00:00,28-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
746bf6c1-a00b-46b6-8fef-c849d6fa9f83,Inbound,Order Related,Installation/demo,,d89a8311-337c-4e06-83f8-7010c03181a5,,28/08/2023 13:20,28/08/2023 00:00,28-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
1a78b605-67b9-43b2-add6-c51d97844582,Inbound,Order Related,Customer Requested Modifications,Very good communication ,e7af09c5-9b3b-4139-9647-cd35e0affba7,,28/08/2023 16:33,28/08/2023 00:00,28-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
6ecaf4ba-d17b-4579-bc99-17d4fe11ff45,Inbound,Returns,Wrong,,0ad938bd-df66-4e23-b7f6-93052abfb3eb,,28/08/2023 17:21,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
4da77b0f-30e4-4a74-bfe3-74a767ff43d9,Email,Returns,Exchange / Replacement,Still no resolution ...just fake promises,d1d734e8-fb1e-42e1-acb5-ae3dd1a9b261,,26/08/2023 18:59,28/08/2023 00:00,28-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7ce46f0a-d802-455f-90be-185194fbfd55,Inbound,Refund Related,Refund Enquiry,,79231ab5-996f-4b53-9f3b-0f0ac2ceeee3,23/08/2023 22:32,28/08/2023 22:43,28/08/2023 00:00,28-Aug-23,PUNE,Books & General merchandise,399,,Tamara Washington,Elijah Yamaguchi,John Smith,>90,Evening,5
6d40b4ae-f8aa-4d88-86da-166b445da625,Inbound,Order Related,Installation/demo,Customer support representative need more training on Customer satisfaction and issues resolved ,8073d1c8-5807-4574-8124-55e4490913fa,,27/08/2023 19:05,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
0ecef8b2-211d-4277-8d67-b46508a4de84,Inbound,Product Queries,Product Specific Information,,99ced6db-9403-41a1-8f3e-6f5d689bef2a,,28/08/2023 11:27,28/08/2023 00:00,28-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
b83afaab-5b0b-4606-a826-cf659e733fd6,Outcall,Order Related,Installation/demo,,357bb8ec-4d24-450e-8dbb-e2e3ff78ac4f,,28/08/2023 20:43,28/08/2023 00:00,28-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
20a913aa-f59d-4d9a-9bbe-5ae83ebb9b15,Inbound,Returns,Reverse Pickup Enquiry,,74783541-52b9-4bbe-806d-28d7383a3c19,,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,,,,,Jonathan Wilson,Scarlett Chen,John Smith,0-30,Morning,4
69842523-5641-4235-81bb-ebb739a72012,Inbound,Shopzilla Related,Account updation,,18dbe3eb-7370-4f30-b2de-74a3a9758446,,28/08/2023 17:23,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
74320843-cbc2-4614-aea2-38f3a7c5155d,Outcall,Returns,Missing,Good ,a8d3855c-b741-4a1f-ae3b-59bee2f0a37f,,28/08/2023 19:53,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
76ef9dbf-be91-4103-bc1d-a1e35e275a86,Inbound,Returns,Return request,,bef3f844-03eb-4462-9155-29e5fe2ab26f,,28/08/2023 20:53,28/08/2023 00:00,28-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
b5d99769-597e-4f19-acf4-7ef6a1028ad2,Outcall,Product Queries,Product Specific Information,,0ea13d65-f01e-4fcd-8ba4-55a0ca3bd2d3,,28/08/2023 21:27,28/08/2023 00:00,28-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
da468445-3f6a-49d0-a7f6-2de01c7d3541,Inbound,Returns,Fraudulent User,,25373dbd-0aab-473c-a0ae-abdc794d3a06,,28/08/2023 22:19,28/08/2023 00:00,28-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
7be4d0bb-3e2b-4bb2-955d-bb5f499e1556,Inbound,Returns,Reverse Pickup Enquiry,,738195b4-86d7-4e18-bbc9-9978e5d6db97,19/08/2023 10:08,28/08/2023 10:30,28/08/2023 00:00,28-Aug-23,PANDHARPUR,LifeStyle,2299,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,4
cfd318db-b51d-4658-8e20-86be208806d3,Inbound,Returns,Missing,Good answer ,7b5ede19-0b2b-44a7-ba75-36e80dc8e356,,28/08/2023 12:22,28/08/2023 00:00,28-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
29d3295b-711a-429c-9f76-514719dd19e3,Email,Order Related,Delayed,,5ae6165e-6b1c-4d94-8abf-6b426c3a0100,,28/08/2023 20:35,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
ac0d6961-0092-4c54-98ee-06cb77820fd2,Outcall,Order Related,Order status enquiry,,5d1d7b7d-5d23-44f1-8020-bebe2416fdb3,,28/08/2023 13:18,28/08/2023 00:00,28-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f4bb9f10-8aea-4d0e-ada5-e3ca23c6488b,Inbound,Returns,Return request,,d2ad03df-6558-4b09-aa46-3dffc0d9ea48,,28/08/2023 18:25,28/08/2023 00:00,28-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,4
d9ef492c-5732-4521-aaff-6402d35d842a,Outcall,Returns,Reverse Pickup Enquiry,,3f356086-e33f-46fc-8b8a-e633421c77e9,,28/08/2023 19:54,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
37a4b3a8-3f65-4872-a21f-c9e9b2ce1e1b,Outcall,Returns,Service Centres Related,kindly proved direct tollfree number.,8adab467-fbc1-4169-9b76-9a4d3a39b6b2,,27/08/2023 19:59,28/08/2023 00:00,28-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
d2cd8492-fb01-478f-99c2-2963bbf52277,Inbound,Order Related,Invoice request,,40d2e75c-48ab-4d7e-a19e-07d884b965dc,,28/08/2023 10:19,28/08/2023 00:00,28-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
2ee90d94-e408-4b1c-bbcc-1caf77b4c68c,Inbound,Product Queries,Product Specific Information,Nice ,fa62c237-c03e-4050-8371-4cd139430b06,,28/08/2023 18:47,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
66c74256-dce1-484d-9842-0fc5fb91d87d,Inbound,Returns,Reverse Pickup Enquiry,,fa34d973-bc0f-4bfc-a598-a9a06ea752d5,,28/08/2023 20:53,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
21b3f3d4-a46c-4564-8c6b-8f3c20b26ff5,Inbound,Returns,Reverse Pickup Enquiry,,d3481892-9b3a-48c5-8a13-8732ff87fa94,,26/08/2023 19:32,28/08/2023 00:00,28-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
041987c2-0b1f-4e01-beac-1ae1ec41c4c6,Inbound,Feedback,UnProfessional Behaviour,,98cdbcf0-1126-44cf-af28-16011b739d0c,,28/08/2023 13:18,28/08/2023 00:00,28-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
a8d7ac5b-3b14-4c04-b474-226aec62b5ae,Inbound,Returns,Reverse Pickup Enquiry,Customer call very good spek,015b4f2b-42d8-4c19-b796-7182772773ea,,28/08/2023 13:26,28/08/2023 00:00,28-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,5
9ee39855-0581-4388-a626-585e964da280,Inbound,Returns,Reverse Pickup Enquiry,,983890a9-68a8-45f0-8ad4-50039c1ffc0d,,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,4
1095ca89-927b-427e-a867-37334196a7fc,Inbound,Returns,Missing,Nice satisfied ,8e700687-2567-4a4c-8f5b-b7129a4e2e2e,,28/08/2023 16:02,28/08/2023 00:00,28-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
e4c60c88-3715-40d1-9b3b-9b7d584fa736,Outcall,Returns,Fraudulent User,Thank you for customer support ,2341abba-59d9-4dd2-8521-b8185ecec415,,28/08/2023 19:04,28/08/2023 00:00,28-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
47e8b70e-7975-4bcd-8f0b-3bd0cb4e289a,Inbound,Returns,Reverse Pickup Enquiry,,42f6d459-8bb8-497f-9e11-1943a911a49b,,28/08/2023 11:19,28/08/2023 00:00,28-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
cd8e661c-5daa-4f1e-b0bb-ff69d7e0a081,Inbound,Refund Related,Refund Related Issues,,cd850049-d8e0-4936-b90d-c7c10798286d,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
de03e7e1-6de9-415c-bd9d-58e6258fb63c,Inbound,Order Related,Order status enquiry,,db9b1815-7146-4ba8-a633-6a1916828133,,28/08/2023 20:10,28/08/2023 00:00,28-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
d88dbbb7-be1e-40d2-99a6-3fc035e0d3ce,Inbound,Returns,Service Centres Related,,1d824f57-b08f-41a4-aed6-ef423806088c,,28/08/2023 10:32,28/08/2023 00:00,28-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
a52c2751-e823-4f45-a6e4-22d702aa7e39,Inbound,Order Related,Unable to track,Nice,9880b4f9-b99c-498a-be0b-0ddebbb54e28,,28/08/2023 11:54,28/08/2023 00:00,28-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
3f7f49d8-7bed-41e1-9782-fd25980e5d72,Inbound,Returns,Reverse Pickup Enquiry,,75e91dd0-62bc-430c-a610-f05aeab0cb12,,26/08/2023 15:57,28/08/2023 00:00,28-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
de412112-c431-4ecc-ad41-9a4f0eb228ad,Outcall,Cancellation,Not Needed,,f1fc2fa2-79dd-4f80-bd63-72917c9d97ed,,28/08/2023 20:33,28/08/2023 00:00,28-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
86abf789-93ca-4aac-ab96-61d38f104c2d,Inbound,Returns,Fraudulent User,Great customer service ,cc2e0289-5f8a-4c49-891e-c606579a2c71,,28/08/2023 12:45,28/08/2023 00:00,28-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
fdd8bd04-7527-440f-b49f-9d5f9a845141,Inbound,Returns,Return request,You're the best employee I've ever had!\"Thanks Alot Sir ????,cf220408-ca19-466c-8129-3179c24f4de3,,28/08/2023 12:56,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
8a276025-fd31-486d-af94-5e217d75e051,Outcall,Returns,Reverse Pickup Enquiry,Hi,27a47427-b2d1-4a1c-a47e-cd5c6e19f82a,,28/08/2023 14:27,28/08/2023 00:00,28-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,1
eb5df328-04d8-4344-8a6a-d7720984149a,Email,Order Related,Delayed,,4f698284-e20e-4f3c-b554-82e0ef13cd7a,,28/08/2023 20:44,28/08/2023 00:00,28-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,1
0407f3c5-3bf1-42f7-9b58-8e5ec49a1b53,Inbound,Returns,Reverse Pickup Enquiry,,e74dbe9a-57d6-4223-bc92-0888c8e91f3d,,28/08/2023 09:22,28/08/2023 00:00,28-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,4
a08d8912-06ca-4390-b4c4-b6b9d8061cd7,Inbound,Returns,Exchange / Replacement,,8adcc046-cc49-402b-990d-858c6bd84f1c,,28/08/2023 19:20,28/08/2023 00:00,28-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
dd0fc05a-bb3e-4aa9-873b-c12177c9e3fd,Inbound,Returns,Reverse Pickup Enquiry,Good ,e4216108-dbfc-4832-b1f2-17c39b17b19b,04/08/2023 20:10,28/08/2023 10:41,28/08/2023 00:00,28-Aug-23,DARBHANGA,Books & General merchandise,187,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
22bc3aa8-9a72-47b6-942d-804403c008d3,Inbound,Feedback,UnProfessional Behaviour,No,97a9805f-01c1-4388-a750-63cf907e5aa1,,28/08/2023 11:36,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
896ee15f-201b-4762-8066-edb1c978f3ea,Inbound,Order Related,Delayed,Good ??,d607f4a5-27fb-43c5-a5a2-7243cc3c86e6,18/08/2023 16:15,28/08/2023 17:43,28/08/2023 00:00,28-Aug-23,SUAR,Mobile,15999,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
20cece9a-689b-4a1c-969d-10dbd7323617,Inbound,Returns,Reverse Pickup Enquiry,Very nice,112539ac-8cd9-436f-84c6-3fb22b3b704b,,28/08/2023 20:26,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
f3a0fd41-6136-4098-9c47-66381cb57cc3,Inbound,Order Related,Order status enquiry,Excellence ,5817a260-b6c9-4969-b3f1-319ec2a82878,,28/08/2023 12:11,28/08/2023 00:00,28-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
264eb6c3-d75f-49e9-a9b7-7111451858f7,Inbound,Order Related,Order status enquiry,,7d7f19e7-12af-47e7-a804-64bc2638045d,,28/08/2023 12:10,28/08/2023 00:00,28-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
acb129f0-a9a0-46a3-9865-9a228726c614,Inbound,Order Related,Order status enquiry,,348bea72-819c-4e31-aba8-286098d04b3b,,28/08/2023 17:05,28/08/2023 00:00,28-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
a10f9302-7a87-4165-9d8b-6729069a23ee,Inbound,Order Related,Order status enquiry,,77c9cb06-4d04-4257-be9a-4369c63eca73,,28/08/2023 17:57,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
e9cc8467-82e1-49ff-9ca4-3b4d0e18aa4e,Inbound,Payments related,Online Payment Issues,Na,b7299ebe-9656-40d1-8b0f-e0b3792c3401,,28/08/2023 20:56,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
935e95cb-5709-4d84-948c-458da77a606b,Inbound,Returns,Reverse Pickup Enquiry,"Just three days return period over pls make 7 to 10 days like other sites like SuperBuye.Just three days even I rec'd in the night and that day count , now size small waste of money for this order",93521940-d020-400d-b609-7409f4e1382e,,27/08/2023 22:31,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
9c239faf-69d4-43af-b922-e7e8ee753245,Email,Order Related,Installation/demo,Good ,af32f4fe-ece9-47c7-9577-a2230cbc0544,,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d680d9da-95a0-4a24-9c8c-da79981203f5,Inbound,Returns,Reverse Pickup Enquiry,,f2e33921-e4fd-423f-b067-cd2fe41ccd03,,28/08/2023 16:08,28/08/2023 00:00,28-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
0e6bf8e5-6332-47b5-9e6b-94f2afcab5ec,Inbound,Returns,Wrong,Thanks ,36864b05-2825-4f1e-bf94-aaf7572476ee,,28/08/2023 19:38,28/08/2023 00:00,28-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
65d09745-12e6-4331-8a3d-927cba427164,Inbound,Product Queries,Product Specific Information,,0ad44d77-b589-4acb-bb86-939840e69f63,,28/08/2023 10:00,28/08/2023 00:00,28-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
4ab47739-7280-477a-a2b9-31102567223d,Outcall,Returns,Reverse Pickup Enquiry,,adacba6f-b0c2-4352-80d5-65f57b8ead9b,,28/08/2023 18:53,28/08/2023 00:00,28-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8e9e2451-eea5-4af7-bf08-84b3c6da175e,Email,Returns,Reverse Pickup Enquiry,,83761533-e6d4-4b2e-a7d4-48ccc5b8df51,,28/08/2023 12:22,28/08/2023 00:00,28-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
f852050c-6dd5-4a6f-9f74-fdb013401f11,Inbound,Returns,Return request,,813fa791-510e-4ee2-98fa-21ad30566e77,,28/08/2023 11:26,28/08/2023 00:00,28-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
acda8e92-1892-4758-bce9-5b791a2fd714,Inbound,Order Related,Delayed,,3102c35f-17f2-46a1-83ca-73332d9ebc43,,28/08/2023 23:42,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
4c037a2d-d667-43db-ba71-3ab290c25ebc,Outcall,Returns,Fraudulent User,Good communication ,050ce640-52aa-4c17-94f7-fb71677f3048,,28/08/2023 12:17,28/08/2023 00:00,28-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f0742a42-1320-4c5b-a3cb-c1eddb27c1c5,Inbound,Order Related,Order status enquiry,Everythink is good I m happy ,bef3c395-473e-4323-8877-abaab2a6f467,,28/08/2023 15:49,28/08/2023 00:00,28-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
d6656c03-25c4-44cc-b080-21a523c9850d,Inbound,Returns,Reverse Pickup Enquiry,Good,61f0f4bf-5d3a-4320-9258-1c7a756ad69c,,28/08/2023 18:09,28/08/2023 00:00,28-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
c10b6bb7-c07f-4e60-ab41-d260e205ddee,Inbound,Order Related,Customer Requested Modifications,,c4cca659-7d83-4d16-a224-82c4aa234a3c,,28/08/2023 07:38,28/08/2023 00:00,28-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
34c7298d-4abe-49fe-a4f6-495235256865,Inbound,Returns,Reverse Pickup Enquiry,Good boy ,e240b319-d0fc-40fe-b9ca-5c55e2a68b2b,,28/08/2023 08:32,28/08/2023 00:00,28-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
d832c7dd-f644-44d8-abec-91cbaef53658,Inbound,Returns,Return request,Call service was good ,ff3e90c9-bbfe-4d05-a622-b2cd81adceac,,28/08/2023 12:38,28/08/2023 00:00,28-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,4
26c08c30-eeda-46e5-a896-5c6af6548b9c,Inbound,Product Queries,Product Specific Information,,4ac7c8fa-deb5-4606-9422-0d6a74ba6210,,28/08/2023 18:32,28/08/2023 00:00,28-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e2fd697b-7dc8-4917-947e-077ea0b1a2fd,Inbound,Payments related,Payment related Queries,,45f84fdc-3742-414f-b7c1-6a106e2f4b10,,28/08/2023 08:54,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
0e0bda95-825d-4891-816b-55e893ef470e,Inbound,Returns,Reverse Pickup Enquiry,Thanks   ji ,c77286de-386c-459b-92c5-6a3adafcd0b9,,28/08/2023 12:44,28/08/2023 00:00,28-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
85dede90-f809-4fe0-8cef-ccf48dd41d54,Inbound,Refund Related,Refund Enquiry,Good ,b38bf55f-aaa8-4af9-8813-a8f244f2638f,,28/08/2023 22:05,28/08/2023 00:00,28-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
1b128219-97e6-4bd3-b6f0-7cda5806ad22,Email,Order Related,Delayed,,2f108b03-b8a2-4a92-856f-fa0b840a2460,24/08/2023 14:23,28/08/2023 14:48,28/08/2023 00:00,28-Aug-23,THANE,Home,136,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
f1508337-3b47-4bc9-90d3-67b74de5f126,Outcall,Returns,Return request,-,431742e3-16d7-41b3-9960-e1c4b9a74178,,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
681cfe96-302d-48bb-bf9c-723ba6ca3ac9,Inbound,Returns,Exchange / Replacement,,3d77f357-902d-4a2f-bf98-2eb4e2b92dfd,,28/08/2023 17:46,28/08/2023 00:00,28-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e7bc7745-7a13-4f2b-b874-0326181097bb,Inbound,Returns,Reverse Pickup Enquiry,,64dd7efb-1cac-4027-8fcb-d473cbfbe193,,28/08/2023 20:52,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5f7dbacf-4d9f-47cf-b197-fa22d107e0ee,Outcall,Order Related,Order status enquiry,Good ,820d33b0-ec33-4781-8e33-9081251f9dab,,26/08/2023 22:12,28/08/2023 00:00,28-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
f56892e8-751e-4e85-9e14-7d4054109d6f,Outcall,Returns,Return request,Should prove an option to notify Shopzilla if items are not delivered,0e2caf38-ae83-4c78-98d9-9ef4ae58fb02,,27/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
35139e9f-092d-4e68-8cea-e0cf5781df14,Inbound,Payments related,Wallet related,"Please look into the matter,I am already harrasment of this item.",8f8e2684-38bc-4511-bc4d-bf04ec98e80e,,28/08/2023 10:58,28/08/2023 00:00,28-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
151e2694-7fef-4c60-9966-3e1c53db69c6,Inbound,Order Related,Order status enquiry,Good ,b9d0565c-ce35-445c-bbbb-4d5002ae167d,,28/08/2023 12:29,28/08/2023 00:00,28-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
0146ae8d-6cc3-4aa1-b434-b4258150106a,Inbound,Cancellation,Not Needed,Wow,6388d98e-4a29-44ae-9d3f-db3a2b4ac84a,,28/08/2023 18:17,28/08/2023 00:00,28-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e8aa639a-e961-4068-9c28-65508c9a030a,Inbound,Shopzilla Related,General Enquiry,,5528fdaf-c3b7-4102-a417-a1d654f2f8cf,,28/08/2023 19:46,28/08/2023 00:00,28-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
607a91a3-f69c-41a6-9c55-aa22beffe7a0,Inbound,Product Queries,Product Specific Information,,438522a7-cd6d-4755-965d-0edae43a04e8,,28/08/2023 20:35,28/08/2023 00:00,28-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2e314cd2-6302-4a7b-8251-810fd2acce92,Inbound,Order Related,Order status enquiry,GOOD,cf286a20-2f1b-475f-817b-03c839020549,23/08/2023 23:48,28/08/2023 13:38,28/08/2023 00:00,28-Aug-23,DHANBAD,Mobile,20999,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
e47f412f-5bcd-412e-8457-7741d68681e3,Inbound,Returns,Reverse Pickup Enquiry,Very nice,a0034e53-9516-4764-9b7d-b7ba9ac957e7,,28/08/2023 13:06,28/08/2023 00:00,28-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
9977397c-8223-4916-b95f-9355c453c069,Inbound,Returns,Reverse Pickup Enquiry,,6d1293a7-b438-4ad6-b391-821bcfd0380d,,28/08/2023 18:47,28/08/2023 00:00,28-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
4845714b-db6f-4feb-a9d2-d381a27fd0e0,Outcall,Order Related,Invoice request,,6749d39f-85b9-4db0-a1e1-39dfcca40160,,28/08/2023 07:12,28/08/2023 00:00,28-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
512ab884-f3db-4e0f-9872-12686643215d,Inbound,Payments related,Online Payment Issues,,86dfe554-50ab-4b4f-a086-3d35783f8176,,28/08/2023 07:47,28/08/2023 00:00,28-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c1e239ca-792b-48c6-9c58-184924455262,Inbound,Product Queries,Product Specific Information,,c11d6620-961c-4853-96f0-a4abc5a8c305,,28/08/2023 13:22,28/08/2023 00:00,28-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
1fa3e258-6a3a-48fd-9ff0-64bee2167bbe,Outcall,Returns,Reverse Pickup Enquiry,Tq,d142e9fa-f7b7-4ac9-bb0d-b2287bd81c55,30/07/2023 19:21,25/08/2023 20:30,28/08/2023 00:00,28-Aug-23,PARLAKHEMUNDI,Mobile,29999,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
e85e495b-a547-4e36-95a5-5e08e8d288b3,Email,Order Related,Order status enquiry,,2db6327e-864e-49fd-b1d5-303e693d265f,,28/08/2023 09:32,28/08/2023 00:00,28-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
d9ad3bf0-dc87-4ec9-ac9c-ce269c9dfca5,Inbound,Returns,Reverse Pickup Enquiry,Good. ,44bcf943-6c23-4302-af2a-df6b4c946cb6,,28/08/2023 11:05,28/08/2023 00:00,28-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,4
b1fb75ca-4136-454e-b20f-677931f4becb,Inbound,Product Queries,Product Specific Information,,513ba7ca-c853-491c-b8c2-e8f1318bdb53,,28/08/2023 16:48,28/08/2023 00:00,28-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
9c3c8192-b238-42d7-95a0-26477bdd3457,Inbound,Returns,Fraudulent User,,861fa87a-afaf-4cc1-b38e-b065338169e4,,28/08/2023 17:32,28/08/2023 00:00,28-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
d3ed4e61-0360-48cc-964a-3324fc8b092f,Outcall,Offers & Cashback,Affiliate Offers,,dc9940d3-ce6a-4e17-b362-af89979d5087,,28/08/2023 17:58,28/08/2023 00:00,28-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
7644d363-74e9-4882-9501-02e490bb80ac,Inbound,Order Related,Installation/demo,"  late for connecting with Shopzilla customer care, not have any option for quickly contact",cbf14fe9-238b-4029-b450-12ee6ac4c621,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
4d77771b-c97a-4839-a56c-c4566676df80,Outcall,Refund Related,Refund Enquiry,,6baea862-9ad1-4688-964e-a78e88a3fba6,07/08/2023 16:23,28/08/2023 14:46,28/08/2023 00:00,28-Aug-23,THANE,LifeStyle,484,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
6e2bdefd-7c79-4e9f-8eb9-ab4e6e670dc6,Outcall,Returns,Missing,,75266b0f-32fb-4777-9c38-2e4187b08a94,,26/08/2023 09:41,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
c4a9c958-1b41-4c6d-8189-35b299ffff35,Inbound,Cancellation,Not Needed,Very good ,b96f8527-2d96-47d5-a8f1-c643f06370cc,,28/08/2023 10:23,28/08/2023 00:00,28-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
5f4d31b9-4065-4480-b6ca-0354ef96adb2,Inbound,Shopzilla Related,Shopzila Premium Related,,e649c75e-99aa-4437-9c29-4f5a3b84f173,,28/08/2023 18:11,28/08/2023 00:00,28-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
6596cc87-b071-4354-8456-6308b8fe99bf,Outcall,Payments related,Online Payment Issues,,45020a0f-daeb-407c-b0f2-f458ee6f9e31,,28/08/2023 18:38,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
db7e4656-be8f-4ad3-bf24-e55de7f38fbb,Inbound,Refund Related,Refund Enquiry,Very Good,c3edb56c-ae8b-433e-8550-2f9a91b7f3ef,,28/08/2023 21:59,28/08/2023 00:00,28-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
af8ee457-16a9-4b6a-9bad-7bcff6b84fb2,Email,Order Related,Order status enquiry,The UI is outdated! ,5de97abc-41af-4fae-b3f8-07b1d7bb9b87,,28/08/2023 20:03,28/08/2023 00:00,28-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
51ffdb16-bf7e-4e63-86c3-f2d7ce162f92,Inbound,Order Related,Order status enquiry,,58d4b0f1-891e-45b2-9b6f-8def58b6c13e,,28/08/2023 13:27,28/08/2023 00:00,28-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
af307d25-223a-4acf-a1c8-b254f1fd9ac7,Email,Returns,Return request,Thank u,5f18542d-bbd1-45ad-83cc-1d657b31188a,,28/08/2023 14:43,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
02176ba8-9eb2-40bd-97b9-975b799bbfa4,Inbound,Order Related,Priority delivery,,76f96cbc-7bd3-4b14-9f0c-aad7680473a0,,28/08/2023 20:30,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
0bd819d2-a880-4f2c-b093-82884a478e58,Inbound,Payments related,Wallet related,,9b9bb1f9-39a4-43fc-96b1-e94b6bb9f50a,,28/08/2023 10:02,28/08/2023 00:00,28-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
356f4b09-eeee-4204-8fc4-6c4425c22934,Inbound,Returns,Reverse Pickup Enquiry,,49ef0bf2-fc57-4a50-b992-5fc9fb668787,,28/08/2023 10:27,28/08/2023 00:00,28-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
e06cf922-2ed1-412e-acbf-e09c1b2d8c9a,Inbound,Order Related,Installation/demo,,36771696-8bd1-40c6-8946-089796fe90af,,28/08/2023 11:31,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
cd954e6f-5e80-4dfd-811a-9a2ad62a2cbd,Inbound,Refund Related,Refund Enquiry,I haven't receive myrefund,e7ca8994-9bde-4408-ba27-78533122345f,17/08/2023 11:00,26/08/2023 11:18,28/08/2023 00:00,28-Aug-23,KOLKATA,LifeStyle,279,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,1
e70e40bf-75ad-4cb2-bbab-c70043430d4b,Inbound,Order Related,Customer Requested Modifications,,aef6a50c-1383-4b39-b4d2-c37e553102e5,,28/08/2023 11:31,28/08/2023 00:00,28-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
f0be7933-7ff8-421e-b3c0-c14c86a257cf,Inbound,Order Related,Order status enquiry,,75c53780-9bee-4f6f-a2e4-e9495d13c5ed,,27/08/2023 17:35,27/08/2023 00:00,27-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,4
b8ceb2f4-cb8d-4a1c-b96c-ef34fa0a4879,Outcall,Returns,Return request,,049e2eb4-5f98-46ef-90be-7de4b2da3132,,28/08/2023 10:49,28/08/2023 00:00,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
7ab70195-bffb-4fb7-811a-61ab5effe64f,Inbound,Order Related,Seller Cancelled Order,Good,1f2d8507-c59a-41ec-9f16-61c2bd0c8fd9,,28/08/2023 08:58,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
51435cee-2e7b-4860-8fe4-9bf6826d0327,Outcall,Returns,Return request,Good,c0221412-e3f7-48e7-86b2-43b59e163947,,28/08/2023 11:57,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
06446c7c-194f-4cbc-ba11-4abb086eabb8,Inbound,Order Related,Order status enquiry,,8bad5ed0-560c-4b3f-b486-c1fb177837e9,,28/08/2023 20:51,28/08/2023 00:00,28-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
74a1998c-8131-4729-84be-c6a2ea061a74,Inbound,Order Related,Invoice request,,6dd0e545-7d84-4091-8ff1-5b54988c057b,,28/08/2023 15:37,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
642955b5-bf85-4c3f-96e3-93734c389bbb,Inbound,Feedback,UnProfessional Behaviour,Nice ??,45a6bc32-dda5-4024-8698-e6e0f8618fa9,,28/08/2023 17:16,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
253cdf63-9d79-47ff-8cab-6df2b3e98726,Inbound,Order Related,Order status enquiry,,6d14534f-64f6-453b-b562-cac77a152943,22/08/2023 17:16,28/08/2023 19:03,28/08/2023 00:00,28-Aug-23,RAYAGADA,Home,513,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
723e255a-0208-49a1-b819-3985eb4d3709,Outcall,Returns,Return request,,535edbf7-9ab7-425e-a31f-0d83c3474c89,,28/08/2023 09:20,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d1e1a0ae-b80c-42c9-ba2a-473191f136ac,Outcall,Order Related,Order status enquiry,Change logistics team please ,e49cb39f-d16a-4fba-8bde-b93453c1a601,,28/08/2023 23:47,28/08/2023 00:00,28-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
08bf6f52-25db-487d-96da-129d8974944d,Outcall,Payments related,Online Payment Issues,,8248e053-6589-4523-9585-e0b64a0466fa,,28/08/2023 15:16,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
2f68e41a-8ed8-42ea-924e-f60c3301e2fa,Inbound,Returns,Damaged,No,0825eede-d804-49b3-ae35-84feffe55a59,,28/08/2023 22:48,28/08/2023 00:00,28-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
275fc9b3-fb31-4943-ac29-8f8aa36f20a1,Inbound,Payments related,Online Payment Issues,,eda59eab-c7e1-43a1-833a-eecec7a0117c,,28/08/2023 11:06,28/08/2023 00:00,28-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
d83e1c1e-de79-4222-b11d-af11319452ab,Inbound,Returns,Wrong,DEVELOP BENGALI LANGUAGE CUSTOMER SERVICE FOR EASY REGIONAL COMMUNICATION. ,bb706e49-b8c7-4598-bcf6-e66cb7a44a4d,,28/08/2023 10:09,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
8b6d7b15-6d71-4126-9280-7057e0cd4083,Outcall,Returns,Reverse Pickup Enquiry,,ad1cd7ca-9298-4b47-a250-404cceb4168b,,28/08/2023 07:05,28/08/2023 00:00,28-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9074ae7e-985b-4087-b85c-68b3c9e7b549,Inbound,Order Related,Order status enquiry,,0be7317a-4526-4dd9-85cf-640f217b4a1b,,28/08/2023 14:47,28/08/2023 00:00,28-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
a644a642-bc61-4672-91ce-22c56f90a7fb,Inbound,Returns,Service Centres Related,,64fcc3f7-6694-4291-956a-a48955f243ce,,28/08/2023 13:42,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fb7b77f3-bad0-4192-8440-f07a858cdcc9,Outcall,Cancellation,Not Needed,,cc99b2e2-7e32-43f4-8ebf-8fd1572c84b7,,28/08/2023 18:20,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,1
1f037665-0d31-4b78-80be-c041c61b03c1,Inbound,Returns,Return request,,affbe478-7117-45ce-b264-c4504ee3ded3,,28/08/2023 21:07,28/08/2023 00:00,28-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
988efaad-15e1-401c-a519-489b9e0aca24,Inbound,Returns,Reverse Pickup Enquiry,Good response from customer care but not clearing my problem ,57aa78ac-d668-4f5f-9d8f-e1de606790bf,10/08/2023 10:50,28/08/2023 09:03,28/08/2023 00:00,28-Aug-23,ONGOLE,Furniture,12875,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
03576a85-6380-48db-bffd-94223d4a7a16,Inbound,Refund Related,Refund Related Issues,Hi,b6c5a3e6-d9a6-4f21-8765-25c940065940,,28/08/2023 18:34,28/08/2023 00:00,28-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2437aca0-fa4d-46d8-81fd-51d9557e0c8a,Inbound,Order Related,Order status enquiry, Ok,a652c68a-3be7-40e3-a567-ce2bc7788085,,28/08/2023 10:40,28/08/2023 00:00,28-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
292fb7b4-aac8-4603-b030-e544d607deea,Outcall,Returns,Return request,,dc963313-cbb1-4e8f-bde3-901218fb7f76,,28/08/2023 13:23,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
44e065fd-5d87-4bc4-8bba-70c0ab0df607,Inbound,Order Related,Order status enquiry,,a5691e1e-6740-489b-ad03-149d44dad6eb,,28/08/2023 20:42,28/08/2023 00:00,28-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
235f729b-cf1b-4fcd-9681-26935812dc89,Inbound,Returns,Reverse Pickup Enquiry,Call back process it too tedious ,6798a611-e097-4430-9214-a00ea5213f67,,28/08/2023 22:26,28/08/2023 00:00,28-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,3
2e3256a1-e191-43f6-a7ea-42c84f285b3b,Inbound,Order Related,Order status enquiry,,722cb6ed-ef48-4443-819d-b72a7ac08729,17/08/2023 14:43,28/08/2023 13:11,28/08/2023 00:00,28-Aug-23,AYOOR,Furniture,8999,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
fed4f869-c32b-4d45-b2ff-57b55e21d233,Inbound,Shopzilla Related,General Enquiry,I recently purchaged many items in this month but did not receive single supercoins. Many times I call to customer care my issue is not resolved,4c3db0ac-45d5-43a0-a78a-9240d0467e53,,28/08/2023 11:34,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
789cc106-b973-48e2-bcea-331c05137700,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,664a9a6a-ccc3-4d3b-9530-afcfb24e0c40,,28/08/2023 19:00,28/08/2023 00:00,28-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
35259538-4757-44ec-839e-7413042e4604,Inbound,Feedback,UnProfessional Behaviour,,86046d60-38fd-4fa9-8543-5c98b6b9f276,,28/08/2023 23:07,28/08/2023 00:00,28-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f42faf35-7145-4a08-b28d-bded18af2502,Email,Returns,Reverse Pickup Enquiry,626477,fcdf4597-9466-4dd4-9cd9-4ddccf03af44,,28/08/2023 10:49,28/08/2023 00:00,28-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
8397a96a-fda4-4e61-99a9-26f99afb0366,Inbound,Order Related,Invoice request,,aba62f05-6168-4c79-b1c8-047f086e7c73,,28/08/2023 19:22,28/08/2023 00:00,28-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fc8d825f-74f0-4988-91b1-26cf07346e30,Inbound,Order Related,Delayed,,d99ca45f-b637-49b5-b681-fd52cf8c7e78,,28/08/2023 07:37,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
db43fcc7-6ae9-4808-b61e-b0c9ee1ded76,Inbound,Returns,Reverse Pickup Enquiry,,f5ffc229-d804-4feb-8288-7d91cc4fcbc4,,28/08/2023 10:54,28/08/2023 00:00,28-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
da3c276d-4e2e-4757-a4f9-378ad776bd1b,Inbound,Returns,Reverse Pickup Enquiry,,3cfacb95-3a89-472e-8637-4d9056143095,,28/08/2023 13:27,28/08/2023 00:00,28-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
83042523-cedb-4595-8392-6bb7d66ba4e3,Inbound,Cancellation,Not Needed,,1883091e-a2f4-411d-a71b-96b224ad1ca7,,27/08/2023 21:00,28/08/2023 00:00,28-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
1e930a3d-299a-4c8b-88a8-982c3ba2c037,Inbound,Order Related,Order status enquiry,,c1d5b8b0-fdab-4f13-aaa8-cf935094e4a4,,28/08/2023 19:01,28/08/2023 00:00,28-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
c022c307-fbe4-4fd8-8804-c908f3d55817,Outcall,Payments related,Online Payment Issues,Good service,408ea10e-719a-4073-99d1-7ee3baa2b685,,26/08/2023 14:16,28/08/2023 00:00,28-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
ca244642-da3d-43e3-9d65-88d65732cfcf,Inbound,Order Related,Priority delivery,,5d4d6eba-942e-4929-9ef5-82e555c4350b,,28/08/2023 18:11,28/08/2023 00:00,28-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c79e2b22-6840-4f37-b297-2c9d95e6cfbc,Inbound,Returns,Reverse Pickup Enquiry,No resolution problems ,6c879716-2ee2-4c69-a3b4-6a8cd5fbb740,,28/08/2023 07:54,28/08/2023 00:00,28-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,1
14b601f0-c870-4f4e-b631-1f0f11c22e60,Inbound,Returns,Reverse Pickup Enquiry,,eee67bae-a982-42d4-ae54-30a93519a950,,28/08/2023 18:12,28/08/2023 00:00,28-Aug-23,,,,,David Weaver,Lily Chen,Michael Lee,>90,Evening,5
e495380a-0a86-475d-b781-899377bfca3a,Inbound,Returns,Reverse Pickup Enquiry,Shame on U Shopzilla customer care,abd0c25d-4a5e-4f58-a931-fccb43c4303e,,28/08/2023 10:53,28/08/2023 00:00,28-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,1
28a9cbad-0633-4988-8912-4bb5cbfd4143,Outcall,Shopzilla Related,General Enquiry,,78b145cb-1de2-4afc-82f7-60616340c593,,28/08/2023 10:29,28/08/2023 00:00,28-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
9665ca63-5e6d-4e1d-be0f-d0f0921f247c,Inbound,Returns,Reverse Pickup Enquiry,,bf73eb0c-b235-4bb4-87de-ea3516c1be56,,28/08/2023 14:57,28/08/2023 00:00,28-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
748fb13e-246d-4235-a80e-035fcf7bf2ac,Outcall,Order Related,Order status enquiry,Nice,4554f5e3-d3fc-40a5-aed7-af34822aa62e,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
6f99f2dd-41b8-406c-83aa-3121e3529f1b,Inbound,Order Related,Order status enquiry,,5f58f921-cda0-40e6-a9fe-c045f3ccbd3d,24/07/2023 13:33,28/08/2023 10:05,28/08/2023 00:00,28-Aug-23,SRINAGAR,Electronics,1499,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
b7a3377f-07f9-4e40-bfc3-0e5a7946f20f,Outcall,Order Related,Order status enquiry,Cery good voice talking ,b37f19e1-0e56-428b-b8c0-23f839c24e51,,28/08/2023 11:49,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c1e65b86-ef7d-4f10-bdcb-d260a5f00f71,Inbound,Order Related,Order status enquiry,,7df69d70-3f2d-4696-b1ce-cad04867e38a,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
01a08254-a399-41ab-abd3-9ae3cc758ebd,Outcall,Returns,Missing,,9cd8d1b4-3afb-4abe-91f3-32dbe6672f4c,,28/08/2023 15:19,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3f32b748-7659-45a6-88e5-3daa3e9fda7a,Inbound,Returns,Reverse Pickup Enquiry,,4d85f2fe-3a40-4bda-ad6d-69aabb02abba,,27/08/2023 07:45,28/08/2023 00:00,28-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
cffd94fb-df60-404b-bd1d-f49d0b6aec9b,Inbound,Payments related,Wallet related,Thanks Aditya Bro. You guys are doing the best   in the world. ,90e05956-c805-4482-8ce5-66168c1136b8,,28/08/2023 03:13,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,3
584ef581-9e0e-45b3-8769-92bdd2cf6863,Inbound,Returns,Reverse Pickup Enquiry,I am happy to customer exicutive ,c523617c-be2c-435e-8ecc-566ed3ea8c0e,,28/08/2023 15:48,28/08/2023 00:00,28-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
f59113f2-ae7f-4f84-ae88-38abebee3ba9,Inbound,Returns,Reverse Pickup Enquiry,??,a2457cf3-064d-4d7b-90ea-e86915afd3e9,,28/08/2023 23:36,28/08/2023 00:00,28-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7431a1ed-9e8a-440f-9887-3f7c941ad07d,Inbound,Shopzilla Related,Signup Issues,,d849578d-49f4-4536-a32d-774e5dc8c95c,,28/08/2023 18:10,28/08/2023 00:00,28-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,4
95bc69a3-abeb-4fba-a76d-f44f616e6c58,Outcall,Order Related,Order status enquiry,Yes,3ea95338-7f8e-4033-bd13-4dabdcdef71c,,28/08/2023 09:59,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
8f279103-810a-4cbb-8e12-7420b5abe91a,Inbound,Payments related,Online Payment Issues,,44790f8d-668b-460f-af0c-573052d4665c,,28/08/2023 21:05,28/08/2023 00:00,28-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
630d6747-e182-4f02-a51e-ecc153cefa7a,Inbound,Feedback,UnProfessional Behaviour,,8b032848-a4ad-4baa-976f-77d265d776a5,,28/08/2023 23:27,28/08/2023 00:00,28-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,4
dc7a863e-8851-4546-8ced-a19033b14d22,Email,Order Related,Delayed,Wonderfull customer support,a51a3114-883d-430a-91d5-d4c2dd536406,,28/08/2023 11:22,28/08/2023 00:00,28-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
cac8e4c9-e2f7-49ea-9554-236ff9d52dbb,Outcall,Returns,Reverse Pickup Enquiry,I have returned the received product but product is not returned so far.please do neeedful as soon as possible.,b8fd239c-d130-4941-998f-21bbb0efc25a,,28/08/2023 09:46,28/08/2023 00:00,28-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
3c1ba710-c6ca-40f3-81c1-6dac41f9467d,Outcall,Cancellation,Not Needed,I like it ,90b723dd-6f72-4f20-a7f8-3cdbf3fbc398,,28/08/2023 17:05,28/08/2023 00:00,28-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,3
7ba987c7-9201-47d2-8f39-1d4bc87c44bc,Inbound,Returns,Reverse Pickup Enquiry,,7f3d48fc-e49d-48da-929d-c62f568c679f,21/08/2023 00:35,25/08/2023 18:21,28/08/2023 00:00,28-Aug-23,MUL,LifeStyle,173,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
7d9378b6-64c3-462f-a8da-afd4be606093,Inbound,Returns,Service Centres Related,,273a97a2-2c52-4bed-972f-cb47be0ef6df,,28/08/2023 11:51,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7a4801e4-65e9-4d89-baae-b40bbb647dfd,Outcall,Order Related,Order status enquiry,,10c5fea7-6cc3-46ec-a6b7-502ec13498a4,,28/08/2023 16:49,28/08/2023 00:00,28-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,3
313d8163-5f91-4b17-a542-3dd8d3e9fcba,Inbound,Returns,Reverse Pickup Enquiry,,9b3015ef-31d5-4ebe-95e1-80a8ff8267b7,,28/08/2023 18:47,28/08/2023 00:00,28-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,4
14414738-6f7f-4ed1-9ac5-a21efb208c7b,Outcall,Order Related,Priority delivery,,960ee2fa-4ae1-4037-90a8-d6fb55d780e8,,28/08/2023 19:43,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,3
3c7112b1-5484-4f92-913c-8b7deab46dad,Inbound,Returns,Reverse Pickup Enquiry,,561003eb-e547-47e1-8527-21a0ee176b64,,28/08/2023 11:46,28/08/2023 00:00,28-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
8226030d-0699-4751-a800-3215b2d9912b,Inbound,Returns,Return request,Good service ,b86d98bd-7d8e-4726-a1de-a75de6464afd,,28/08/2023 16:32,28/08/2023 00:00,28-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
2f63ce44-8c01-48b6-bb61-4c4e1bd4c679,Inbound,Shopzilla Related,Signup Issues,,3ca330e3-91ea-44a3-8eac-4bc7da641a5b,,27/08/2023 12:30,27/08/2023 00:00,27-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b4f9d6f4-fee1-4295-a610-b5e8bd729677,Inbound,Shopzilla Related,General Enquiry,,e7165e07-790e-487f-8adc-a915223a7a0f,,28/08/2023 03:17,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
91b3db1a-53ca-44ec-bb91-e337c13213b4,Inbound,Returns,Reverse Pickup Enquiry,Good ??,b3f3209f-69cf-4133-8a51-dd80fb11cbb8,,28/08/2023 16:40,28/08/2023 00:00,28-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
027139fe-e8cf-4e64-9ee9-3f860bafd7c1,Inbound,Returns,Missing,,4b553fc2-8e6d-4d6f-8b03-6f26753047e6,,28/08/2023 16:57,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
593531df-2669-4257-bd9f-746d88c346f5,Outcall,Cancellation,Not Needed,Order cancellation ,540c5c84-81de-46c2-a3b0-448073bdafac,,28/08/2023 18:18,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
c09e0885-29ef-449e-b605-a018699634b7,Inbound,Returns,Fraudulent User,,802afd9e-a938-4b62-bb4d-2db85939edfa,20/08/2023 08:21,28/08/2023 07:03,28/08/2023 00:00,28-Aug-23,CHANDAULI,Electronics,1299,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
55c20e26-a061-4d85-98f9-518f46aef03d,Inbound,Returns,Reverse Pickup Enquiry,,10902ada-5b5a-4ae2-b611-868342c7723e,,28/08/2023 11:37,28/08/2023 00:00,28-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
ddcbd554-8dbe-4a0a-9326-119eef206055,Inbound,Returns,Damaged,,9dacbf09-36a9-45f1-baa6-86f04b65b7d1,,28/08/2023 19:05,28/08/2023 00:00,28-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
d585b6f4-b03a-4b75-b555-c1034bb12d93,Inbound,Returns,Missing,,9645e8a9-b0fd-4bb6-973c-fd7de38377fc,,28/08/2023 12:57,28/08/2023 00:00,28-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
5ca812a1-b953-4c24-9c13-81f328729522,Inbound,Returns,Reverse Pickup Enquiry,,903fab4f-b3ac-4f11-867f-f18f2b45aff9,,28/08/2023 19:34,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
6d8658d9-396f-4caf-8267-f3355fcd3bee,Email,Returns,Reverse Pickup Enquiry,,033fc8c2-2d58-4d62-982d-a80fbb73a38b,21/05/2023 21:20,28/08/2023 12:44,28/08/2023 00:00,28-Aug-23,Pawai,Home Appliences,24990,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a04e9ba9-23ca-4094-ba4d-8adbe9deec80,Inbound,Returns,Fraudulent User,,5af5e16f-b807-41c2-8b95-65aa3da9af3b,,28/08/2023 22:53,28/08/2023 00:00,28-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
652765b0-ad09-4bd6-83c2-4c2850038626,Inbound,Returns,Fraudulent User,,d4594e58-e2e6-4957-9157-60ba76cb064a,,26/08/2023 06:17,28/08/2023 00:00,28-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
9b3914ca-7176-4268-8568-7f01fbd66660,Inbound,Order Related,Order status enquiry,Worst service tried somany times not received any proper update ,5c3171f3-c398-4d0b-9da2-2141c5ca04ea,,28/08/2023 18:33,28/08/2023 00:00,28-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
a09ba353-2daf-496a-ac80-792a4d833579,Inbound,Refund Related,Refund Related Issues,,41a3c651-b02d-4663-9b9f-ed1ad583a693,07/08/2023 17:42,27/08/2023 22:25,28/08/2023 00:00,28-Aug-23,SAMBA,Electronics,1299,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,1
25e33449-3f21-4747-85a3-766e2c4c804b,Inbound,Order Related,Delayed,,1bd46b89-5c14-4027-9d14-ab084b5bb732,18/08/2023 18:33,28/08/2023 07:49,28/08/2023 00:00,28-Aug-23,PILIBHIT,LifeStyle,299,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
c1044f07-0362-4634-ae83-07d26a37c4f0,Outcall,Order Related,Order status enquiry,Super ,bafbe8be-5a68-451b-8254-97768f96520c,,28/08/2023 12:25,28/08/2023 00:00,28-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
d3eed406-91fe-453b-8e39-dcae6174fe05,Email,Order Related,Delayed,,73ffde94-694d-44f8-b075-46946c3a2f85,,28/08/2023 17:15,28/08/2023 00:00,28-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
15a7fce0-a28b-4f73-99b4-a0b9a601c19a,Inbound,Returns,Self-Help,Very generous ,162397cf-0df4-4e2c-8608-c0350f67a84a,,28/08/2023 11:03,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
c6010514-0c08-466c-b770-0e7c2fe2f9a7,Inbound,Returns,Missing,,49d08d66-72b5-4f2b-b495-afe73e9c188e,,28/08/2023 18:36,28/08/2023 00:00,28-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
bf292268-fade-45b6-81ca-a6db2e308036,Inbound,Feedback,UnProfessional Behaviour,,e9d66617-5a91-4462-99ac-48b9c87c5a6f,20/08/2023 19:55,28/08/2023 07:38,28/08/2023 00:00,28-Aug-23,AGRA,Mobile,9999,,Mary Powell,Emma Park,John Smith,31-60,Morning,1
39c84164-3c8a-4b86-8c99-09a2608899bc,Inbound,Payments related,Online Payment Issues,Nice work ,c1082fac-e230-4e84-b366-369188a7adbb,,28/08/2023 21:42,28/08/2023 00:00,28-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e305e5be-7d60-4bb5-8fd2-03985656efbb,Inbound,Order Related,Delayed,,a9214cb0-f171-4615-b11f-6da3264e4146,,27/08/2023 21:38,28/08/2023 00:00,28-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,2
ff534e8a-75f7-4def-b6b7-94acf45269ed,Inbound,Refund Related,Refund Enquiry,,3d53edd2-6a6a-4c85-b0f9-0bf252962189,,28/08/2023 09:17,28/08/2023 00:00,28-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
40da8c95-3cac-4343-8a60-5b189c01679a,Inbound,Returns,Reverse Pickup Enquiry,,b0b33b14-8d2b-487b-876d-55abed4683c8,,28/08/2023 10:50,28/08/2023 00:00,28-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
6fd78007-5e9d-478e-8dc2-3ea84ebc9361,Outcall,Order Related,Delayed,,762d8441-c431-47a0-9968-a36ea700ebe1,11/08/2023 23:27,28/08/2023 09:43,28/08/2023 00:00,28-Aug-23,SURAT,Home,187,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1ceca7ae-e4f3-4af8-9c3b-d57ee3e36540,Outcall,Order Related,Order status enquiry,,4080b0e4-47f3-4bc2-b6eb-f9afaa29d032,,28/08/2023 08:42,28/08/2023 00:00,28-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a8174dd7-1aea-4d21-a967-871b0ea73874,Inbound,Onboarding related,Seller onboarding,Good,c5219652-53a3-43fe-8d1d-dcb6b16bb2fc,,28/08/2023 10:35,28/08/2023 00:00,28-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b0e0e053-2fa5-448a-a07d-2eecaeb699d5,Inbound,Order Related,Order status enquiry,Very good satisfaction ,0f4f03e3-2546-4fe4-bdf0-1bf8b95f5458,,28/08/2023 16:18,28/08/2023 00:00,28-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
11072f75-f464-46fb-8c7d-1dd4b54402fd,Inbound,Order Related,Customer Requested Modifications,Nice work,f7819908-0276-4b02-9cd4-d706bd8f818e,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
86a1d299-e083-411d-9b98-155651a34347,Inbound,Returns,Fraudulent User,,828fd080-0907-442c-a045-95aec97dfb8d,,28/08/2023 14:10,28/08/2023 00:00,28-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
6ff701db-8e54-48b0-8a1a-8f50a9477459,Inbound,Cancellation,Not Needed,,95e2ea79-9469-4909-824b-1bb6fb0a057d,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,2
b084097f-2134-410d-805b-f8f85faa8a85,Email,Order Related,Delayed,,66504cce-a630-4ce8-815c-d3d8a11e49d7,22/08/2023 13:55,28/08/2023 08:17,28/08/2023 00:00,28-Aug-23,SURAT,Electronics,606,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
f7deb23d-7f20-40e8-b74e-d171c114f3e6,Inbound,Order Related,Order status enquiry,Service Is Good,a91dd7e1-a583-4be0-804e-7414071fa173,,28/08/2023 08:38,28/08/2023 00:00,28-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
a650c4d4-b12e-4fa2-aa39-8a4fe3a9fed2,Outcall,Order Related,Installation/demo,,59801ab4-2116-4f36-9f80-263aa58ee5b0,,28/08/2023 22:43,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
a55742b8-36dc-41ba-989f-cdd941a8555c,Inbound,Order Related,Order status enquiry,Thank you so much ????,665f4a9b-b925-4fa5-9048-b59edd58cb65,,28/08/2023 09:04,28/08/2023 00:00,28-Aug-23,,,,,Rebecca James,Brayden Wong,John Smith,61-90,Morning,5
c5c0dbcf-eeea-4f3c-b00a-1878a391edf7,Inbound,Order Related,Delayed,,110cf06c-74e8-4a2c-afb2-496686b52e99,,28/08/2023 11:01,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,4
2aa09c7c-f106-453d-ba53-333614e02975,Inbound,Returns,Reverse Pickup Enquiry,,9edc6bbd-8a01-490f-8296-8ec9408c2460,,28/08/2023 12:08,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9c1daf7a-8385-49ef-aab6-76cffd699eb5,Inbound,Feedback,UnProfessional Behaviour,,da664f1b-b99a-4b93-a772-f5180c15417e,,28/08/2023 18:40,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
a4a86a64-bf9d-4eef-8e60-d2ecd6eb8316,Inbound,Returns,Fraudulent User,,35770a73-0f50-416d-b6f2-d8af376bdd6b,24/08/2023 13:10,25/08/2023 12:44,28/08/2023 00:00,28-Aug-23,GURGAON,LifeStyle,799,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
7a9a8b79-7101-4096-a494-ab0805295871,Email,Returns,Reverse Pickup Enquiry,,08ba6bd1-3a86-4180-a859-f87b8b27fb0f,,27/08/2023 15:52,28/08/2023 00:00,28-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
f8cc85e7-04cc-4f77-9642-7148978fc85a,Inbound,Product Queries,Product Specific Information,No,8337aba8-825a-46aa-b169-74d8290c99b8,,28/08/2023 11:33,28/08/2023 00:00,28-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
2bb964aa-95fe-4506-8a1e-635ccf1d7cc8,Inbound,Order Related,Order status enquiry,Excellent customer service ,e621268c-8909-4d3d-93ec-352c9a1e7bcf,,28/08/2023 12:45,28/08/2023 00:00,28-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
5c9a3d1b-50f2-45d9-af47-abe2c77b9a48,Inbound,Cancellation,Not Needed,,bffda7c7-39eb-4944-b4b8-d9d2b0adbb91,,28/08/2023 13:10,28/08/2023 00:00,28-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
d5280aac-6211-41bb-ac9c-69d1bd54ffd0,Inbound,Returns,Reverse Pickup Enquiry,,a2c0b651-1830-4ce2-9592-160f69322cc5,,28/08/2023 16:18,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e897031e-5df1-4ae8-8acb-67a3f8a0687b,Inbound,Returns,Return request,Thank you ??????,ddc56b4b-9153-4f43-ad5a-0b9271204068,,28/08/2023 23:19,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
12a33e22-ab80-49cc-9f25-7906eec6c7af,Email,Order Related,Delayed,,e546cd55-64e8-40f8-9586-d29d2bc5741a,28/05/2023 12:27,27/08/2023 12:22,27/08/2023 00:00,27-Aug-23,UJJAIN,Home,719,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
481405aa-ef0a-4822-a64d-21e11af873bb,Inbound,Order Related,Order status enquiry,,810462ad-3104-4cbf-950f-cc530891136b,,28/08/2023 09:28,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
052c6ebb-c297-4f3c-963a-36abc6f32ef6,Inbound,Offers & Cashback,Other Cashback,Good ,af637374-b7fc-42c4-924e-e211524ff0bb,,28/08/2023 11:30,28/08/2023 00:00,28-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
ec1bafbc-88f9-4363-83bf-3c2dbd98a4e3,Outcall,Returns,Reverse Pickup Enquiry,Nothing ,149e97cb-b379-4566-b3d1-988133e88e5a,,28/08/2023 11:53,28/08/2023 00:00,28-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
7a9164fe-cb95-4dfb-a2c2-1eda3a959607,Outcall,Returns,Reverse Pickup Enquiry,,d4c3b65d-3cf8-4cda-892a-6a17214b3a21,,28/08/2023 10:40,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
1bf39137-6f97-4b19-b6d2-453e6d642ac1,Inbound,Returns,Wrong,Strongly agree,a36153f9-28f3-45f3-8378-9bb315265a6d,,28/08/2023 11:38,28/08/2023 00:00,28-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
bd58926b-490d-4f0d-a849-7d24bca081c0,Inbound,Returns,Return request,I am happy with customer support of Shopzilla,1e1574f2-a49f-4322-82f6-43abb30a5b8f,,28/08/2023 14:33,28/08/2023 00:00,28-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
4465a6b5-c827-492d-a224-0f6b5dab480c,Inbound,Shopzilla Related,Signup Issues,,db83338b-ca79-4f38-8377-094d0069f9e3,,28/08/2023 15:17,28/08/2023 00:00,28-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
46e6a52e-62fd-4542-adbf-577667360a76,Inbound,Returns,Return request,,989650fb-d241-410f-a4b6-9124594aaa4a,,28/08/2023 19:23,28/08/2023 00:00,28-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
96a3e4c0-2fe9-44df-944c-10bd28899aba,Inbound,Returns,Reverse Pickup Enquiry,,a76717ff-48dd-4448-b36a-e825b1184920,,28/08/2023 14:45,28/08/2023 00:00,28-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
391b16b0-a95b-47c2-bb71-840375a6e417,Inbound,Returns,Reverse Pickup Enquiry,My problem is solved ,db183b90-5fa2-4e9e-a9c4-6891fc7fa19d,,28/08/2023 08:03,28/08/2023 00:00,28-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
7d0954f1-cc2e-4bba-98fd-3358f1168720,Inbound,Feedback,UnProfessional Behaviour,,c207a9a2-e822-4bf9-8a74-871265f794da,,28/08/2023 08:53,28/08/2023 00:00,28-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e040db3e-0b92-4c07-8f55-febc8aaf76ec,Outcall,Order Related,Invoice request,,fb388efe-b3ec-4f2d-b108-8dd64273b228,,28/08/2023 12:51,28/08/2023 00:00,28-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0463cd24-ec18-4357-aba8-d335b63e0181,Inbound,Order Related,Invoice request,Thank you so much dear Shopzilla,6e9f6b34-fb0e-4b16-98ea-476890613876,,28/08/2023 15:15,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
a8cc5a70-9382-4d5a-8779-949123a10d79,Inbound,Payments related,Payment related Queries,Happy,f253e8a4-5e45-42fd-975f-ba14135964d0,,28/08/2023 17:29,28/08/2023 00:00,28-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
ddee48f5-0b87-4ced-951d-d0cabd5d2a4f,Outcall,Returns,Reverse Pickup Enquiry,,e122a638-3687-4c85-85be-19148f1a5605,,28/08/2023 18:21,28/08/2023 00:00,28-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
aa0d81b4-6cd3-45b9-87a2-3a906ef6f760,Outcall,Cancellation,Return cancellation,Good maners of customer service,29a6a50c-4dd4-4a94-96ac-1bc25705d2e1,,28/08/2023 20:17,28/08/2023 00:00,28-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
eeace5c8-af6b-4094-8525-8f334bd83624,Inbound,Feedback,UnProfessional Behaviour,Good working i am very happy ,c4a3cd9c-acca-476c-aaf6-8290c0963ad0,,28/08/2023 22:32,28/08/2023 00:00,28-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
25fe22b6-5f7d-4760-b078-bc347b63858e,Outcall,Returns,Reverse Pickup Enquiry,,395ebd66-ca70-4306-a31e-2239c5b696c2,,27/08/2023 17:10,28/08/2023 00:00,28-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
ddf02564-6d6c-48aa-b91b-59a55623e864,Inbound,Returns,Reverse Pickup Enquiry,,7ee4096d-1155-4842-ba66-1aff5d3aeba6,,28/08/2023 13:48,28/08/2023 00:00,28-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
99360e60-a6e6-4bd5-bba5-fcec1a305a08,Inbound,Returns,Reverse Pickup Enquiry,,b45135fd-b41f-4dbf-a252-059c95b982f4,15/08/2023 17:44,28/08/2023 15:57,28/08/2023 00:00,28-Aug-23,ETAWAH,LifeStyle,799,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
52865a42-5616-4b2d-a4fc-9cc42a8b6e28,Email,Refund Related,Refund Related Issues,,3eba7327-866f-4e2c-8251-054aad209007,,28/08/2023 09:34,28/08/2023 00:00,28-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d43c2ae3-b98c-4648-b484-15f78d723b7c,Inbound,Order Related,Seller Cancelled Order,Bahut hi acche Tarika se baat Kiya,32c45808-bc09-4bcc-ae75-f6cc7fce5b40,,28/08/2023 09:45,28/08/2023 00:00,28-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
91d2f1a0-8f06-42d7-9463-7fff711a856e,Outcall,Returns,Reverse Pickup Enquiry,Nice,b161b780-2e54-4892-ba0a-badba470165f,,28/08/2023 12:55,28/08/2023 00:00,28-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
9a24744b-f81e-4b47-be97-f564b899aff4,Inbound,Payments related,Payment related Queries,Thank you ,037dc1bd-11cb-4af2-95cc-415204af6512,,28/08/2023 16:19,28/08/2023 00:00,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,4
630ffb82-375e-4231-9c73-2a155269bfed,Inbound,Order Related,Order status enquiry,,ea826cc6-eb38-417c-a2ae-ef47e5f174e8,,28/08/2023 06:48,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
237cb9ad-37f8-46c1-b433-feefb0bdce37,Outcall,Cancellation,Return cancellation,,f748ae8b-5dc3-46fb-bb1b-d2f1f208d70c,,28/08/2023 11:56,28/08/2023 00:00,28-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,1
c96ef38b-cd0b-4080-8bcd-cd15475b337f,Outcall,Returns,Missing,,b7c98678-b482-4d9a-89e6-5e7ec759bbdd,,28/08/2023 13:31,28/08/2023 00:00,28-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d79f9bb3-4a1d-4cca-86b6-26350417c1be,Inbound,Cancellation,Not Needed,,69f53ca9-0597-4d8d-9ad5-31f2b2b4e010,,28/08/2023 19:42,28/08/2023 00:00,28-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
40045cb1-485a-4d75-bd6a-8131debe43f4,Inbound,Returns,Return request,,27fdc223-7b7c-459c-ad26-064f9d9a829f,,28/08/2023 11:02,28/08/2023 00:00,28-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
8f351452-3166-42ff-b0b3-848bed3ec49f,Outcall,Shopzilla Related,Shopzilla Rewards,Thank you for solving my issue With great and polite communication with me Thank you ,d57d1b0c-a492-4c95-9b52-b8f6fad2f111,,28/08/2023 11:55,28/08/2023 00:00,28-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
a4290336-3694-45f7-b751-9ecbc1a58d61,Inbound,Order Related,Order status enquiry,Very good counsaltent,bd2bbb91-82ce-446f-9ce4-1fa711247c2d,,28/08/2023 20:50,28/08/2023 00:00,28-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
23b1c902-fcb1-4ec6-bc3b-b8efca98db98,Inbound,Returns,Reverse Pickup Enquiry,,f9a9ccea-98b8-42ef-93cf-1bdcfcfb7817,,28/08/2023 13:36,28/08/2023 00:00,28-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,1
95529b4e-4691-4be3-8542-0219c77405ff,Inbound,Product Queries,Product Specific Information,,c3125be0-e57b-43c1-88e5-82938ad51e63,,28/08/2023 13:07,28/08/2023 00:00,28-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
fc404384-74c3-4123-9b04-00eb0922d303,Inbound,Returns,Missing,Very good ,06295667-0377-4019-bfa8-60bb80bdc44d,,28/08/2023 15:07,28/08/2023 00:00,28-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
2960a15d-7592-4b1d-aae2-09b0e53a6a15,Outcall,Order Related,Order status enquiry,,00201829-53bb-41fc-bff0-1f269655c0cb,21/08/2023 07:39,28/08/2023 11:22,28/08/2023 00:00,28-Aug-23,TONK,Electronics,999,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
1501a7a4-d41d-4448-bfaf-d21c4c4296bb,Inbound,Returns,Damaged,Good,5ff07fe7-1f56-4c7d-a723-81dec47014b2,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
7e25517c-024c-4332-89e1-459539bcb08c,Inbound,Returns,Reverse Pickup Enquiry,,55c4220e-c27c-496e-84a2-d7b389ed506c,,28/08/2023 12:02,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
40177c59-129f-4fa3-8790-20fe32b645f5,Inbound,Order Related,Order status enquiry,,2d80ff9d-a892-4076-84d2-1cd294230c3a,,28/08/2023 19:01,28/08/2023 00:00,28-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
09bbf9a9-8607-4978-8efc-0f5a40a7e08c,Outcall,Order Related,Delayed,,31d3abb6-9fe0-4cce-b904-3e3743643ea7,20/08/2023 11:42,28/08/2023 11:18,28/08/2023 00:00,28-Aug-23,PUNE,Mobile,13999,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
900b8245-f8fb-47ea-b8c4-5cccbba04ab9,Inbound,Returns,Reverse Pickup Enquiry,"Plz quality improve filipkat produckt  brand, ",c33132df-36dc-45db-87ec-a1868fa4aa4c,,28/08/2023 08:12,28/08/2023 00:00,28-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,4
678526b2-94bb-4ac3-8b2a-af73918e7b83,Inbound,Returns,Return request,Provide complete detail about the sellers so that they can be reached. ,aa4428e5-10f9-4c11-be24-f134928248b5,,28/08/2023 11:41,28/08/2023 00:00,28-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
deed60d9-48f8-4354-b33b-37851cab2383,Inbound,Product Queries,Product Specific Information,,7aaebcaf-8a71-4967-bdec-ba9ecf234a48,,28/08/2023 11:47,28/08/2023 00:00,28-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
281b1e1f-c80b-43ab-abee-9717df4c7b48,Inbound,Returns,Reverse Pickup Enquiry,,a80e6ba3-f1a5-422b-bff8-ac7f9bcfa2d9,,28/08/2023 14:21,28/08/2023 00:00,28-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
1b50e751-3f14-4781-8369-54438a3e08ba,Inbound,Order Related,Seller Cancelled Order,Nice ,23c77ea9-d3d9-4068-a26c-ce980a304273,,28/08/2023 20:43,28/08/2023 00:00,28-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
5f53d61a-36fc-4f5c-af00-6cdf16eebc0d,Outcall,Returns,Missing,,251554f2-d9be-4cfb-917d-0ea188b29a9a,,27/08/2023 20:21,28/08/2023 00:00,28-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
88921be9-8515-4c7d-ba99-42cff5a3bf20,Outcall,Returns,Reverse Pickup Enquiry,Good customer service ,17443504-8947-4472-b0a7-b049f89d4821,,28/08/2023 09:45,28/08/2023 00:00,28-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,5
b8151e59-4711-47ed-8c3a-63f71a1c9a73,Inbound,Product Queries,Product Specific Information, verry Good ,53651441-3ad1-4c16-af48-c5002bf0a073,,28/08/2023 06:37,28/08/2023 00:00,28-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
1dc7aba4-deb9-4ecc-b44a-58d92a817594,Inbound,Order Related,Delayed,,64571ec2-c24c-4e44-a228-995b3113c8c5,,28/08/2023 12:09,28/08/2023 00:00,28-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
9d6f0da4-4ac3-44d6-9b93-005128786cfa,Inbound,Order Related,Order status enquiry,,9bc0b790-9d37-48de-ad76-dd50463fbc56,,28/08/2023 11:35,28/08/2023 00:00,28-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
865d0d0b-6a54-470d-b6ad-f585b046c389,Inbound,Refund Related,Refund Related Issues,Good communication skills.,bfcbc91e-7052-4957-ab14-bfd3e5c7d641,,28/08/2023 20:23,28/08/2023 00:00,28-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
75c8d7ef-3e35-4844-850a-e0cdc06f295a,Inbound,Order Related,Delayed,,8d391a99-d5fd-4d4c-8026-68ab7ba20fc3,,28/08/2023 18:19,28/08/2023 00:00,28-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,3
8fd1d193-8deb-444d-be8a-55b7582e91d2,Outcall,Product Queries,Product Specific Information,,cb657fe0-4e2a-477f-86fd-393ae967b979,,28/08/2023 09:09,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a07209cb-0f14-426a-9482-2bbc4762fd57,Inbound,Order Related,Delayed,,7d745b53-c379-4686-bab1-996a7ac93244,,28/08/2023 10:56,28/08/2023 00:00,28-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,5
463defde-ef4a-4a11-addf-5ad717f2f69a,Inbound,Returns,Reverse Pickup Enquiry,Nice ,69e8f623-de56-4ac4-8615-d8dbbb2f651c,,28/08/2023 11:45,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
b6d1e35a-0f01-4e8f-bedf-a66f81f1cb4c,Inbound,Returns,Reverse Pickup Enquiry,,b25290b7-1a1a-4e85-8e44-da2644f6b12f,,28/08/2023 13:06,28/08/2023 00:00,28-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
f967dca0-8c16-4645-8318-d755f4505f0c,Outcall,Returns,Reverse Pickup Enquiry,Very nice ,25a1f818-e0d0-4326-b787-db9a2beaa077,,28/08/2023 15:53,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
cc2f031f-f622-464a-ada9-ff9840ced2d7,Inbound,Order Related,Order status enquiry,Good ,c48a7b7e-1054-4052-9d29-2b1cdfcc05ae,,28/08/2023 08:05,28/08/2023 00:00,28-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
6d3b5ed5-8e5e-4c16-85f4-3b200f782417,Inbound,Order Related,Order status enquiry,,48736656-640e-41a0-bdd5-fd726c960710,,28/08/2023 16:07,28/08/2023 00:00,28-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
022ff0c1-edf3-4c34-a691-7c7c9f352eba,Inbound,Returns,Reverse Pickup Enquiry,,0bfd8786-3fef-4b1f-95e9-b009eeabcfdf,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,4
9719ab31-d57f-42cc-a083-d54804a52330,Email,Order Related,Installation/demo,,62f03f71-c57d-4b9e-809b-3c4d81374d58,,28/08/2023 13:51,28/08/2023 00:00,28-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
3027403b-1d38-458b-bfae-d6e6990ddd55,Inbound,Returns,Product related Issues,,662a0d92-b609-4a44-a7e8-dd6b150d5be8,,28/08/2023 14:22,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
9a669722-bcc3-4969-8caf-0784cc742a20,Inbound,Order Related,Order status enquiry,,3f75400a-7dc0-475b-9d2d-81c86d58dc1f,,28/08/2023 19:29,28/08/2023 00:00,28-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5d00f6cd-70dc-4ecd-8d6b-c8effdf0b5e4,Outcall,Returns,Return request,,d8e89b23-b88c-4f3e-9290-42832cac8e23,,28/08/2023 20:20,28/08/2023 00:00,28-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,5
632652d8-4358-4652-9e34-153d70d59b79,Inbound,Returns,Reverse Pickup Enquiry,,c98aa217-a009-4acb-b5b7-612661567284,,28/08/2023 12:44,28/08/2023 00:00,28-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,3
306811f7-ae7c-449e-b036-685c7420a842,Inbound,Order Related,Priority delivery,Very good ,5dff9ebd-a140-4c81-985c-d005cb66c8a0,,28/08/2023 14:39,28/08/2023 00:00,28-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
a8230c14-cd64-4447-afbb-b6d32cf9c77d,Inbound,Order Related,Delayed,Good service ,d9104b21-4ce9-4287-b64f-b51df3796714,,28/08/2023 11:43,28/08/2023 00:00,28-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
631b12ec-f3cd-4a6e-b7b4-8a2283759295,Inbound,Returns,Service Centres Related,,8ca1d911-0732-4371-8562-084b7975735a,,28/08/2023 07:59,28/08/2023 00:00,28-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
9c9a9e10-a935-4dd8-ab51-bca0457e0c28,Inbound,Returns,Reverse Pickup Enquiry,good,9b1d8cff-be1b-41d7-88ee-1880fd3ec045,,28/08/2023 11:33,28/08/2023 00:00,28-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
f872bc0f-c3da-440e-8a0c-0529377699ad,Inbound,Returns,Return request,,349824e9-7cda-46fc-af46-738fa368c6e1,,28/08/2023 13:52,28/08/2023 00:00,28-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b3b1835f-c10c-4a91-81d9-1a697105309b,Outcall,Feedback,UnProfessional Behaviour,,f5058ca7-35c9-44f0-bc66-2baf92fd68bc,,28/08/2023 15:52,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
b31cbed1-26a8-4e39-82e6-97dc20cfb2ef,Inbound,Order Related,Delayed,Not good service as SuperBuy provids to the customer ,fa48d0bd-eee2-4274-8851-bdf4941a120d,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
74a6dd69-cd42-4ca6-8ea8-cb7acde82cc4,Inbound,Returns,Reverse Pickup Enquiry,,631730a7-168d-40aa-979c-3188a12a239c,,28/08/2023 15:29,28/08/2023 00:00,28-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
e719fbf8-94ff-4a97-846d-50fa7685affe,Inbound,Offers & Cashback,Other Cashback,,c33b1d0f-73fc-4383-945c-a1d0503d7ada,,28/08/2023 10:42,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
63513c75-e43b-4723-a9a1-f1a2d5951f96,Outcall,Order Related,Priority delivery,Yes ,3d911f8f-555e-475c-9236-7a0252967c87,,28/08/2023 08:38,28/08/2023 00:00,28-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6c3911da-c000-4d3e-b708-8a272ac83309,Inbound,Cancellation,Not Needed,,6dca0e31-51b4-4240-93c7-d377488d296d,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
47cfeddd-cd21-44d2-9c4c-713b7960a3d5,Inbound,Product Queries,Product Specific Information,Thanks Shopzilla,95bfd47d-e2ec-4444-963d-95ede46c4724,,28/08/2023 14:53,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3c0adf74-f1c7-4164-abf3-dab7fc79b208,Outcall,Returns,Return request,Very bad delivery. Quantity less received and when talk to customer care return date so longer.,75d898b6-4563-466d-8b58-17a87ac680f7,,28/08/2023 18:51,28/08/2023 00:00,28-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
64e3a6fe-92e3-4563-a5ab-7c1378fbd2ac,Outcall,Product Queries,Product Specific Information,,5c9c2b94-6ca3-48f7-8d90-5d4a64e46314,,28/08/2023 21:27,28/08/2023 00:00,28-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
1b90153d-d744-4df8-bae8-f4a78f2492d5,Inbound,Order Related,Order status enquiry,Thank you sir ,399a5473-da2d-4710-b5d7-788e1c9209e0,,28/08/2023 13:49,28/08/2023 00:00,28-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
84eaed29-74bd-45f5-85e4-a8bf6d437473,Outcall,Order Related,Customer Requested Modifications,,c09e8dea-0500-4e07-9326-4484e39d3535,,28/08/2023 09:44,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
0801cd55-fd4e-4734-ad39-95b8b76e791d,Inbound,Returns,Wrong,,667e4ddd-5ae1-436e-b5b1-48347c0530c5,,27/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Jonathan Fitzgerald,Amelia Tanaka,Michael Lee,31-60,Evening,5
63d2ebe4-66f4-4397-ad17-9ff0a3bca1fa,Outcall,Returns,Missing,,e0e9043f-1c3e-4ab2-b66a-3cc974eb3eef,,28/08/2023 15:19,28/08/2023 00:00,28-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
131998c5-f78a-4bbe-b6b6-6cbb9b4354b2,Inbound,Order Related,Delayed,Very good suggestion ,5c4d49f6-47f6-476f-8e85-7370d7369964,,28/08/2023 20:37,28/08/2023 00:00,28-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1dc41314-e7ea-4434-9a5a-ffe3c4e6dd6f,Inbound,Feedback,UnProfessional Behaviour,,52e9132f-3c3b-4890-a47e-36821b27a04d,,28/08/2023 21:38,28/08/2023 00:00,28-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8d5dcbb1-6592-4633-a820-5c0e15168f2c,Inbound,Returns,Wrong,,4d36c78e-0649-463c-805a-4e75670383e9,,28/08/2023 22:19,28/08/2023 00:00,28-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
1ee8911a-c4e7-43bd-bd80-9809bc8b3a30,Outcall,Returns,Return request,,11c174ce-a6c8-4406-bac5-97670094f50b,,28/08/2023 12:27,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
6f5271b2-3ccd-4be2-9413-9fb57fa423a9,Inbound,Order Related,Unable to track,,069b48a5-ea9a-4b2e-b98f-00367b26b7a2,,28/08/2023 17:13,28/08/2023 00:00,28-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
71cc96e2-2983-4801-8438-49dd8f64d8e3,Inbound,Product Queries,Product Specific Information,,229247dd-01d0-4e14-b3c0-2d22c3ed51f8,,28/08/2023 17:22,28/08/2023 00:00,28-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
cc953541-1710-49e8-a9ad-1c97262a5e3e,Inbound,Order Related,Order status enquiry,,eda56eff-6644-4947-99e9-fafd1102b8c2,,27/08/2023 16:38,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
799dacb5-8456-4730-9bc9-625bbc59b656,Inbound,Order Related,Order status enquiry,,00b4af2c-a950-4136-8dca-b003514d1221,,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
d0e0d8cd-7dbd-4fe5-9524-14bc5e18dc67,Inbound,Returns,Reverse Pickup Enquiry,,2238f3ed-900d-482f-b01d-e38ac92f2ac0,,28/08/2023 11:36,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,3
74ca0ab0-ed62-4d1f-8788-478382f6f8bc,Inbound,Order Related,Order status enquiry,Call disconnecte not resolving issue,0bda15cf-c8b7-4f03-894c-a02d6eed4b10,,28/08/2023 18:23,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
74eaecf8-7741-48ff-a97e-1150ce6f4701,Outcall,Shopzilla Related,General Enquiry,,db10f0e0-37d3-42d8-b404-3d2829105105,,28/08/2023 15:45,28/08/2023 00:00,28-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
c41af93e-afc6-404d-9adf-a80e3c2ce895,Inbound,Order Related,Unable to track,,65ab2ed0-25c8-4b17-a9ea-5de82d6e7f27,,28/08/2023 20:52,28/08/2023 00:00,28-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c5d912e7-61a0-46ff-935c-611e695b9fc1,Inbound,Order Related,Priority delivery,,6ffb5317-cb6d-41de-8621-98e77bd6a4b3,,28/08/2023 15:40,28/08/2023 00:00,28-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c6d74f25-1c36-4fb3-aadb-b2d90528fc41,Inbound,Returns,Missing,,6123d938-1e15-4001-937a-6c8dd83605b0,,28/08/2023 12:30,28/08/2023 00:00,28-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
91e785a1-95fe-445e-a111-667945e20506,Inbound,Returns,Fraudulent User,,9147bc39-df03-4f1a-b985-75e5b09c0ced,,28/08/2023 17:20,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
eed66818-8c59-40e9-b80f-3e9b16150fa7,Email,Refund Related,Refund Related Issues,,71f1735d-4b1e-4b3a-b5b8-9e9e9b433f9d,,28/08/2023 09:44,28/08/2023 00:00,28-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
556a5def-0740-4870-8ac9-18e9b4eaf07b,Inbound,Returns,Reverse Pickup Enquiry,,e3259483-6f9d-4ca7-9b37-9c3690d32095,,28/08/2023 15:28,28/08/2023 00:00,28-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
58adc479-0211-4144-9ec8-cc7bb94fa763,Inbound,Returns,Reverse Pickup Enquiry,It's been 14 days and issue didn't resolved yet,ec7261da-8fd2-4fb4-a83d-00c69ed084e7,,28/08/2023 21:31,28/08/2023 00:00,28-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
f25a0ee1-3350-4aac-a7aa-0cc5ef109589,Outcall,Returns,Reverse Pickup Enquiry,Very good ,d6b42b28-9fd3-4fbd-9572-7e042080dc86,,27/08/2023 09:36,28/08/2023 00:00,28-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
f47a598e-f22e-4987-a521-934bcd585aee,Outcall,Returns,Wrong,,cfc671e9-ea65-4d9f-bda2-b282bc98560a,,28/08/2023 11:58,28/08/2023 00:00,28-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9ff12904-9375-48c6-bc49-9f035eb1008e,Inbound,Order Related,Order status enquiry,,31d74a1d-e309-4a07-9b1c-c55ae77ea9b2,,28/08/2023 11:09,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
ecb5f1c2-1aa7-44d5-b338-85e1348757a9,Inbound,Order Related,Customer Requested Modifications,,f81463f9-f4c4-4ed6-83db-0b21895c12c3,,28/08/2023 11:40,28/08/2023 00:00,28-Aug-23,,,,,William Morris,Ethan Tan,John Smith,>90,Morning,5
ceb6a169-9da4-4987-88a6-b0bbbb873e7a,Inbound,Cancellation,Not Needed,Good ,a4319d3e-0aed-48ee-a805-c271c316905c,,28/08/2023 13:45,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
539aaee7-1a4d-46b3-98ea-e7ac0a823e51,Email,Returns,Product related Issues,"If there is non return policy for any product & such a product if delivered & it is Defective & Duplicate Totally fake then Shopzilla have to find out the seller verify it,& not allow him to sell such Defective Duplicate & FAKE Product, because it is Health related product.",953690ba-8497-445d-b922-bd3781924081,,28/08/2023 15:22,28/08/2023 00:00,28-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,5
c6254348-35fa-4dbf-8b85-61372d19e5b6,Email,Refund Related,Refund Enquiry,,4119b15d-b4ff-4166-bae4-3e348f5cc3e9,,27/08/2023 20:09,28/08/2023 00:00,28-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
af453786-4bdb-4ffd-ba8e-15baf7652a06,Inbound,Order Related,Invoice request,,804a16cd-91ff-4a16-9957-b077181dd691,,28/08/2023 18:19,28/08/2023 00:00,28-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
5a89bb6b-8de4-4495-9cc2-bebc2f9548ba,Inbound,Returns,Reverse Pickup Enquiry,Customer care executive solve my problem and good feedback me,ad1ef419-dc02-48ea-ba7e-9f084df02cec,,28/08/2023 21:11,28/08/2023 00:00,28-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
4f2e01b1-c446-4708-a65b-38625b57bc82,Inbound,Returns,Fraudulent User,,e6824b77-af58-45b4-b8b7-991052634b21,04/08/2023 19:56,28/08/2023 15:30,28/08/2023 00:00,28-Aug-23,SASARA,LifeStyle,709,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
ae4b7817-929c-42da-9a9e-b5fb846bc2c5,Inbound,Order Related,Order status enquiry,,8e43243c-051c-4b36-aa54-31dad5be2429,,28/08/2023 09:14,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
037fc0d2-f368-4546-8796-746c7edef10f,Inbound,Payments related,Payment related Queries,She is a wonderful girl...nice behaviour Very happy ,1510aa1c-8aee-4520-9257-11362e5348a9,,28/08/2023 17:01,28/08/2023 00:00,28-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
2e89bf2d-091d-448f-abac-a040f66b4317,Inbound,Refund Related,Refund Enquiry,,b9fd600a-00cb-4740-8d5e-4f7677ed0cf3,15/08/2023 09:57,28/08/2023 09:42,28/08/2023 00:00,28-Aug-23,TUNI,LifeStyle,985,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
694d1e73-a55e-4b43-8115-a721742bd1b4,Inbound,Returns,Reverse Pickup Enquiry,,e90db6ac-f268-468c-bd91-e0708a7dccb6,,28/08/2023 11:03,28/08/2023 00:00,28-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
eb38f3bb-9786-44ab-8c12-bab7396f4bc3,Outcall,Returns,Missing,,adaebad0-abe1-4578-9d9b-965372232ffa,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ed95a4bb-5501-4d21-a459-8c99024e4f9a,Outcall,Returns,Return request,,223a2256-53c2-4b76-8bc5-450fc59a1856,,28/08/2023 17:27,28/08/2023 00:00,28-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
5a8a0fcb-0b92-41c9-bb3b-d4af3a5a49dc,Inbound,Returns,Reverse Pickup Enquiry,,a8cc435f-d8db-4003-9257-eeb95e765b9a,,28/08/2023 08:19,28/08/2023 00:00,28-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,5
2eaa1088-a9e0-42c0-9446-ade0097b30f8,Outcall,Shopzilla Related,Signup Issues,,f845b685-4c36-4d89-a8f8-b335c630adc4,,28/08/2023 11:23,28/08/2023 00:00,28-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
f196d0fa-435a-4368-9c49-713ada6bfc8e,Inbound,Order Related,Customer Requested Modifications,No,b07dcf35-e757-44eb-a2dd-c0a8c939858c,,28/08/2023 20:17,28/08/2023 00:00,28-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
67783d60-71f0-4564-a9f6-0cfd5ad965d5,Inbound,Returns,Reverse Pickup Enquiry,All good thanks for your update sir,c1296bba-4edc-4be8-88b2-1062663a6ce2,,27/08/2023 10:37,27/08/2023 00:00,27-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
5cc862eb-9fdd-48bb-934e-4fe46ba53f34,Inbound,Shopzilla Related,Account updation,,662ac746-95bc-4a73-ac67-13b890a3674d,,28/08/2023 20:39,28/08/2023 00:00,28-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c5add422-bfda-456e-9e72-289e15e6b60d,Inbound,Returns,Fraudulent User,..m,fe281a8c-d380-4105-b4ea-789c3091a4c8,,28/08/2023 18:51,28/08/2023 00:00,28-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
54b7c560-e9be-4471-99d7-56781dd664ec,Inbound,Order Related,Seller Cancelled Order,,ed70c362-f275-4f47-ab99-b1a4a7916777,,28/08/2023 23:38,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2a7e0644-18e9-44ea-943d-e79b9ca4b163,Email,Returns,Wrong,,bc0a7bfa-414b-487e-b4a9-57ead1a5608d,18/08/2023 12:25,28/08/2023 12:05,28/08/2023 00:00,28-Aug-23,JAIPUR,Electronics,1428,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
19c2407e-4f62-4d7f-8661-cec39f597ba1,Inbound,Offers & Cashback,Affiliate Offers,,8413af8b-77e0-4c7e-b551-10140b5f6f0a,,28/08/2023 10:56,28/08/2023 00:00,28-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
3d1491fa-143c-4c76-97e2-d3766e1c43dd,Inbound,Order Related,Order status enquiry,,b90078c6-51ca-4bf4-8159-ad5571bb8248,,28/08/2023 17:38,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
17269ad1-f24c-4b57-9add-208ea160589e,Email,Refund Related,Refund Enquiry,,f967985b-c412-4917-840d-4714df669e6b,,28/08/2023 14:17,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1ffc54ae-a8ca-41e9-9951-ae6f85be1d29,Inbound,Shopzilla Related,Shopzila Premium Related,,62eba5f1-8137-43c8-a691-6fc9a90898b9,,28/08/2023 16:34,28/08/2023 00:00,28-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
95cbbe70-310c-4600-b23f-884e33208dc8,Inbound,Returns,Reverse Pickup Enquiry,We happy ,76155b68-b291-4fcf-a439-690d66113943,,28/08/2023 22:13,28/08/2023 00:00,28-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
ea13e071-cdff-4f10-a995-d5445997e1d9,Inbound,Returns,Return request,,601bd36d-bb02-45b0-b25a-be40d8e49117,,28/08/2023 15:20,28/08/2023 00:00,28-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
cc187e2a-5aea-4010-9670-0daa1ede703f,Inbound,Returns,Fraudulent User,,c31d3aa3-2366-4e45-ab66-03d67e07742a,,28/08/2023 13:14,28/08/2023 00:00,28-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
a26a7662-a2dc-411c-9d36-dc0c5df75ce7,Outcall,Order Related,Order status enquiry,,e1ae15c2-42e1-4fce-8389-a6e2be76fca0,,28/08/2023 21:51,28/08/2023 00:00,28-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,2
0b82de72-272c-4d83-b006-ef52e5a5c381,Inbound,Returns,Return request,,85ebe730-93df-4526-862c-fbbb61787ada,,28/08/2023 08:19,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
fb6356e4-1fad-410c-8234-0ee56f76421f,Inbound,Product Queries,Product Specific Information,,1bdbe0c2-4e0d-41df-b278-4a733f6549d6,,26/08/2023 17:13,28/08/2023 00:00,28-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
b6e48b30-8741-4a26-9d12-d382176bf706,Inbound,Order Related,Order status enquiry,,8588fefa-9ad0-4662-af35-770d0596b598,,28/08/2023 11:23,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
21207a8c-227c-4b05-83ac-8020e0492737,Email,Returns,Service Centres Related,Issue no resolve,86641fd1-3754-43eb-ab3b-4bcaca0fb032,,28/08/2023 11:24,28/08/2023 00:00,28-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
a291395e-0d9a-4d55-8f16-32126dbd2488,Inbound,Refund Related,Refund Related Issues,Ok,d7f653b7-4d6a-499a-8a3c-ebc3ad2135f4,,28/08/2023 15:45,28/08/2023 00:00,28-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
2cba29a4-2084-4cc8-9ed6-88a34cf4c73b,Outcall,Order Related,Order status enquiry,,053839e4-ccc2-4e23-a140-9ed58b7864c4,,28/08/2023 20:22,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
f8c45b4d-fd41-4193-963b-9f9c804b3302,Inbound,Returns,Return request,,3559e4df-32a6-4f91-b6ea-d008f3646953,,28/08/2023 15:02,28/08/2023 00:00,28-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d3d777a7-14fa-49ac-af7c-245d9bd1cf73,Outcall,Returns,Reverse Pickup Enquiry,,24da2ae4-bc75-4460-b55b-acfb5fe8fc34,,28/08/2023 12:35,28/08/2023 00:00,28-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
5430a812-befc-4f49-ba54-72c06e88c1bc,Outcall,Returns,Reverse Pickup Enquiry,,24bf1287-872d-44d7-85de-81695ad0cdbb,10/08/2023 18:42,28/08/2023 10:31,28/08/2023 00:00,28-Aug-23,BHADRAK,Home,377,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,2
bf5913d5-f35a-431f-a795-a75bae51652c,Inbound,Order Related,Delayed,,2211d5b9-a9dd-45d0-a168-0c466032a321,21/08/2023 22:35,28/08/2023 13:58,28/08/2023 00:00,28-Aug-23,AHMEDABAD,Mobile,23999,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
1944d50d-7042-489c-bed2-e7e9a47a15ef,Inbound,Returns,Reverse Pickup Enquiry,,9ba82861-2f0c-4c2e-9026-45b43f2bbddf,,28/08/2023 15:13,28/08/2023 00:00,28-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,3
ddeda35a-5948-4a94-9afa-b3db71076ed0,Inbound,Order Related,General Enquiry,,9eb8c13d-7564-4730-b762-ae6077a4a298,,28/08/2023 11:08,28/08/2023 00:00,28-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
bf192b72-50d4-4212-9541-1d3e09b0dac0,Inbound,Order Related,Delayed,I have not received my order but it was marked as delivered. Very bad experience. Kindly refund my money or deliver my order ,08c8a163-0fbb-4158-93e4-de2656f53da9,,28/08/2023 16:25,28/08/2023 00:00,28-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
5cad7c44-3622-4373-aeb4-e442d26c0cda,Inbound,Order Related,Order status enquiry,,0ec4fa6b-05dd-427f-98ca-1da6394f0658,,28/08/2023 09:30,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
7b728943-0a4f-4b62-b7fd-372d73855350,Outcall,Returns,Reverse Pickup Enquiry,,29fe5a40-0880-4ba4-a68c-438f5bbd06e1,,28/08/2023 13:32,28/08/2023 00:00,28-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
a61a03d1-15d1-40ff-aba3-0a2c403aea03,Inbound,Returns,Reverse Pickup Enquiry,Bad,db53572e-cb76-40b6-b44d-0685e8b0478a,,28/08/2023 16:53,28/08/2023 00:00,28-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
fcb58bea-9dcf-40d6-8c9c-65e43e1a9114,Inbound,Returns,Reverse Pickup Enquiry,My product retrun issue not solved I am very sad ,8640e7b2-1d3f-4f28-b084-095a50d19003,07/08/2023 19:37,28/08/2023 10:02,28/08/2023 00:00,28-Aug-23,NAGPUR,LifeStyle,924,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,3
26e281f3-366a-4377-9696-0b61659ab776,Email,Order Related,Delayed,,05ac602a-0725-4b9b-9212-6c784501d91f,,28/08/2023 11:32,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
fd967cb5-a0fc-4da4-bdab-7af4ea5a9243,Outcall,Returns,Return request,,31dc1ddc-8a83-49e8-8bdf-23c51aa328b2,,28/08/2023 12:37,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
31dd947e-b981-4e9a-b3c3-d61bbaaf0f4f,Inbound,Returns,Reverse Pickup Enquiry,,ceab7203-0577-427f-b7a6-6c93d22d3586,,28/08/2023 17:15,28/08/2023 00:00,28-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
76ceb586-e20d-4e4d-ac51-0f510a8c4e15,Inbound,Feedback,UnProfessional Behaviour,,dfad0c25-e9fb-4312-8fba-9f3c94b4d749,,28/08/2023 19:26,28/08/2023 00:00,28-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
4c96d3a7-8c08-44a9-9cb1-4f52c6ada624,Inbound,Feedback,UnProfessional Behaviour,,cc5ed903-8d25-4c11-8b40-fefdc20bd73a,,28/08/2023 20:50,28/08/2023 00:00,28-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
ca769453-7543-4ea0-bf01-2abcbbe6c0a9,Outcall,Order Related,Customer Requested Modifications,??????????????,904b8706-9c4d-4aaf-88ff-96c0a9a4b8fb,,28/08/2023 09:04,28/08/2023 00:00,28-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
5c3ac5fc-02c9-45c2-a399-f1d052bf6d1a,Inbound,Returns,Reverse Pickup Enquiry,,8f5eacaa-a4a8-4b2b-9c34-f16589ee4b37,,28/08/2023 09:07,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
36ab7cc2-48c6-4274-b593-081d57a07698,Inbound,Returns,Reverse Pickup Enquiry,,3b88f519-9c46-40e8-b3ba-4018a893752c,,28/08/2023 11:42,28/08/2023 00:00,28-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
9e009ff3-56e2-4c37-9f2a-a77796b1ad18,Inbound,Returns,Return request,,65740921-ab31-4456-9fdc-69aa4b9d1a7e,,28/08/2023 15:46,28/08/2023 00:00,28-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d7a9c619-2934-4d49-8347-2033fc0c1be1,Inbound,Order Related,Order status enquiry,,670f2c57-658f-4e44-bf40-15433277660d,21/08/2023 00:15,28/08/2023 20:58,28/08/2023 00:00,28-Aug-23,THANE,Books & General merchandise,105,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,3
2e012dc4-c878-4002-a54f-fa0e287754f0,Outcall,Order Related,Order status enquiry,,8dc3a03f-600f-469d-994c-5c64470ed330,,28/08/2023 11:41,28/08/2023 00:00,28-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
33cd731c-f41b-4985-8546-531aca246a2a,Outcall,Payments related,Online Payment Issues,,11853b57-fa39-43eb-986e-33dba8cbc85a,,28/08/2023 14:52,28/08/2023 00:00,28-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
651306cf-52b2-40ff-b4ce-91b32840b3d0,Inbound,Order Related,Delayed,All ok but please check you delivery and deliver product as are optimised ,b5b8ed37-62e1-4db8-8c29-951db83c673d,,28/08/2023 17:47,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6866b1f4-5db1-4fbb-bc72-2ee72a1f6d29,Inbound,Returns,Wrong,,b9579467-edb8-41a5-ae77-44ffa8b8acd0,,28/08/2023 20:27,28/08/2023 00:00,28-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
4aaa3c70-120c-4c80-bbb3-9593e0dcf9ad,Inbound,Feedback,UnProfessional Behaviour,Nice ??,30c0b795-7720-4775-802d-0e140d057788,,27/08/2023 21:23,28/08/2023 00:00,28-Aug-23,,,,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
9c2e9022-dfac-4308-978b-6372b8d97e78,Outcall,Cancellation,Return cancellation,,cd8a367a-8b3a-4282-a7c4-4967e5a835be,,28/08/2023 13:54,28/08/2023 00:00,28-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
436f9e7e-5ffb-4bcc-9251-25fb4f356aee,Inbound,Returns,Reverse Pickup Enquiry,,c253e03e-9742-4cec-ae83-003839b4968a,,28/08/2023 17:34,28/08/2023 00:00,28-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
6262b5ed-ec43-453a-9870-7554d974d4da,Inbound,Returns,Reverse Pickup Enquiry,,7c12f218-a77b-4f58-a5cd-43a9eb534ba7,,28/08/2023 23:34,28/08/2023 00:00,28-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
d09d1851-8f85-4d3a-b800-0a852489c1c3,Inbound,Returns,Fraudulent User,,7e28cb00-3ff3-4c48-a78f-2ff97c52d4d8,,28/08/2023 20:17,28/08/2023 00:00,28-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d1978c60-85f9-4a6d-986a-9feee08ab9cd,Inbound,Returns,Reverse Pickup Enquiry,,ce874663-69a3-49b9-84c4-b900a661a55b,10/08/2023 09:19,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,HOWLI,Books & General merchandise,435,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
2416d67e-7ba7-4287-aa3a-7c1bbb693716,Inbound,Returns,Reverse Pickup Enquiry,Swati helped me in solving my issues ,6d089f4a-bcff-421b-ad5f-9ada4033eb0c,,28/08/2023 20:48,28/08/2023 00:00,28-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
598330d6-40c6-4f1f-9781-44bb898a0680,Outcall,Returns,Reverse Pickup Enquiry,Very very poor ,2a999244-6ca5-41b7-9a92-55209490e2cd,,28/08/2023 18:59,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
23d66115-9041-453e-b574-9a11f1d21932,Inbound,Returns,Return request,If there are same brand item but Shopzilla delivered wrong item so please collect it don't ignore it don't disturb customer time and attention please ,07e1e5bb-5bce-49ba-a701-4af0d5dfa336,,28/08/2023 15:35,28/08/2023 00:00,28-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
fa04e1e0-c4a1-4907-b05f-00513b3a8db5,Outcall,Returns,Reverse Pickup Enquiry,,c66c678b-8bec-4b79-8370-b4f5779ae207,,28/08/2023 12:01,28/08/2023 00:00,28-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
06e1b4e8-abdf-463a-8ae6-b14206f07e01,Inbound,Returns,Reverse Pickup Enquiry,,aa2ff0b7-49df-4ec3-989f-dc5ff22ff658,,28/08/2023 13:45,28/08/2023 00:00,28-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
1450c042-ebc9-4995-80c5-18788c3340cc,Inbound,Order Related,Order status enquiry,,c42ee4cd-0a0a-447c-b86c-861d389d59d6,,28/08/2023 20:36,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,3
7ae32a57-f296-4d6c-a827-04c8422d43a8,Inbound,Order Related,Delayed,Please resolve our problem,d2d16dbf-a27f-4f81-9d53-037f877eaf44,,28/08/2023 13:09,28/08/2023 00:00,28-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
fc961ee8-3e5e-41d1-9771-1b90295bdfa2,Outcall,Returns,Reverse Pickup Enquiry,Nice support for Shopzilla,822f983e-e859-4aab-ab2c-f88f8cefce1a,,28/08/2023 16:46,28/08/2023 00:00,28-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
31566efc-4ded-4054-9c71-0c853f7b5502,Outcall,Order Related,Delayed,,6f64091d-d3e3-4961-a25e-6125cfec7cfb,,28/08/2023 19:50,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
8759236f-75c1-47d3-8bac-4d78c1b89bdf,Inbound,Returns,Exchange / Replacement,,05dd04f1-7019-45a5-b1f3-29da32ccda30,,28/08/2023 22:00,28/08/2023 00:00,28-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
3870e564-2c52-47f1-b639-c130729954c2,Inbound,Returns,Exchange / Replacement,I can't get my money in my account its disappointing Shopzilla ,6eed59dc-ff29-4a8c-9585-dcb2ac778a0f,,28/08/2023 06:39,28/08/2023 00:00,28-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,2
db339fb7-96c6-4dc3-970a-74285401e419,Inbound,Order Related,Delayed,,1c187e9c-d192-422f-8989-fb173be8bb85,,28/08/2023 23:13,28/08/2023 00:00,28-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
ba863aa6-0387-479f-8446-22a0b8a04042,Inbound,Order Related,Order status enquiry,,3afaa014-4483-4243-8e7e-c7557533c3d7,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
23b794b6-e027-425e-b8de-0b66d0d09980,Outcall,Order Related,Delayed,,bdbc388a-b629-4b00-ace8-ed285ff66874,,27/08/2023 23:02,28/08/2023 00:00,28-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
c6bad64c-c6d9-49cd-8041-91b21dad93d7,Outcall,Order Related,Delayed,,94419957-caa8-42c2-8d53-953350368079,,28/08/2023 18:57,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
27318324-bbd8-47ff-8b8a-130161893ae5,Inbound,Payments related,Payment related Queries,,6ceb156f-f685-454d-a87c-39b2e256ecb2,,28/08/2023 21:27,28/08/2023 00:00,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
2cf8b74f-6e34-4e80-8bc3-7b294b3aaed5,Outcall,Returns,Reverse Pickup Enquiry,,bafa79eb-7262-4cd5-9a5c-036412721b0e,,28/08/2023 12:54,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fb7aa500-c89f-4585-ac64-ca966940613e,Outcall,Order Related,Order status enquiry,Shopzilla Customer Service is Very Amazing and It's Supporter is Cool ??... Thank You Shopzilla customer serviceAnd Call Service Man Deepak Sir... Thank you so much ??.,25faa901-6142-4d96-a0e0-7c26c7c05fa0,23/08/2023 10:57,28/08/2023 14:53,28/08/2023 00:00,28-Aug-23,CHATRAPUR,Books & General merchandise,7849,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
d99aba24-481e-4315-a35d-4b41baed953d,Inbound,Cancellation,Not Needed,,81fc8de0-0d5e-453a-b51a-49fa8dcd1162,,28/08/2023 09:21,28/08/2023 00:00,28-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,2
a4431ed4-f425-487c-8ecf-16fb8c0f91a6,Inbound,Order Related,Order status enquiry,,f056b420-8523-453a-b2bb-cb578dab5dbf,16/08/2023 11:25,28/08/2023 19:30,28/08/2023 00:00,28-Aug-23,TUMSAR,Furniture,51999,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,5
18b8d7c8-d21a-4617-b624-c64137c4f537,Inbound,Cancellation,Not Needed,Maybe find a better solution and explanation for late deliveries.,68a52e40-6dc6-4f8d-95f5-cdcea4f6a0e5,21/08/2023 22:31,26/08/2023 14:08,28/08/2023 00:00,28-Aug-23,,LifeStyle,1996,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
a81d0787-e87f-43a8-904f-00c11852acb1,Inbound,Shopzilla Related,General Enquiry,Most of theCustomer executive try to solve problems ,08d7cd9f-5ad1-44d0-831c-a49268f4503d,,27/08/2023 21:53,28/08/2023 00:00,28-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
944aa8cf-d0e2-4f8a-abb9-ad363a8d9417,Inbound,Order Related,Invoice request,,45b40f17-9ea9-4db6-926e-54d0c1d46877,,28/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
f1e7a67b-6c92-4693-bec5-58f206fa8e8a,Inbound,Order Related,General Enquiry,,f4692ef6-dadb-4e81-ae74-f51b4eb63524,,28/08/2023 18:58,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
613e3d5b-ab9a-4d7b-96e1-8240c5925cbe,Inbound,Order Related,Order status enquiry,,3b8d4246-8223-41fc-ac52-b53453395fb8,,28/08/2023 20:56,28/08/2023 00:00,28-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
3508cd73-f72b-462a-8096-79b9378ba5c6,Inbound,Feedback,UnProfessional Behaviour,,382a835b-7d09-4489-a865-5711f287bf9f,15/08/2023 15:25,28/08/2023 15:56,28/08/2023 00:00,28-Aug-23,KORBA,Home,180,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
f9bc8018-c8a7-40ff-860c-ebe3c8fb615b,Inbound,Refund Related,Refund Related Issues,,492eeacf-6c0a-420b-acd3-353a8929ba86,,26/08/2023 15:33,28/08/2023 00:00,28-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
797d5e55-c04b-4829-86ab-bec784f0e96b,Inbound,Returns,Missing,Good,52e31377-d662-4f39-8efd-605c5fc90108,,28/08/2023 08:47,28/08/2023 00:00,28-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
d4895917-ee89-40c4-9757-005f0f1392f4,Inbound,Order Related,Delayed,,03aaa41b-d241-4f3a-bc63-2b39acb675c8,,28/08/2023 17:03,28/08/2023 00:00,28-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
2ffa0f55-525f-4391-a0df-376a456e755a,Inbound,Order Related,Order status enquiry,Very good,334e8379-6d21-4bec-a1d2-0d3bc40bc9d7,,28/08/2023 19:16,28/08/2023 00:00,28-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
28389c8d-d262-430f-856c-f5bcfcc5a429,Email,Order Related,Delayed,,682ad4a0-b440-49fe-9d8d-4f418e7001e0,14/08/2023 18:20,27/08/2023 00:31,28/08/2023 00:00,28-Aug-23,BEGUSARAI,Books & General merchandise,386,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
fec9363a-4f8d-46a5-bbe9-c6c4cca82549,Inbound,Order Related,Delayed,,77ea8f6d-54d2-45f5-8d24-096a4a34dc83,20/08/2023 23:15,26/08/2023 17:02,28/08/2023 00:00,28-Aug-23,HYDERABAD,Mobile,44999,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,1
03754be6-376c-4180-93d7-4507360f8399,Inbound,Returns,Reverse Pickup Enquiry,,20f454b1-b8d8-4504-86d0-e0d3df8af644,12/08/2023 21:37,28/08/2023 13:27,28/08/2023 00:00,28-Aug-23,KOCH BIHAR,Electronics,899,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
274d61b1-c0aa-466b-a605-6167ef15f816,Inbound,Returns,Wrong,Thank you for resolving my problem ,07acf3e5-e542-44c6-82f5-2a6420b7a519,,28/08/2023 12:56,28/08/2023 00:00,28-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
402fe074-b71e-4972-acfe-63b6e6bfac11,Inbound,Product Queries,Product Specific Information,,c4b61b6e-4aaf-41f6-b7f9-ded1ab946461,,28/08/2023 13:28,28/08/2023 00:00,28-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,4
e72861dd-ef42-4938-9ec6-35c094c793ef,Inbound,Returns,Return request,,0a843d0e-d00c-4000-97ac-09c0c2576945,,28/08/2023 20:39,28/08/2023 00:00,28-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
03a88753-cc3b-41ce-bf4c-d7f3d02e7a16,Inbound,Returns,Return request,,a39755a6-8824-4e5d-95ce-7f75046b3b6a,,28/08/2023 23:06,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bac191c9-8819-4a43-8b68-579333ca3331,Email,Returns,Reverse Pickup Enquiry,,232f7a08-4ac0-4f93-8332-6f0e54e34115,,28/08/2023 17:58,28/08/2023 00:00,28-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
c1c56612-ba1f-4da4-98d4-ddf51b61430c,Email,Refund Related,Refund Enquiry,,92a95b15-8bf7-4cc3-bb1b-eab4a682bd90,,27/08/2023 18:57,28/08/2023 00:00,28-Aug-23,,,,,Amy Gonzalez,Logan Lee,Emily Chen,61-90,Evening,1
1f13be08-f996-460e-8e42-627d233dd06a,Outcall,Returns,Fraudulent User,,9f43f0d6-0ed7-44d2-9940-0f178430175c,,28/08/2023 11:50,28/08/2023 00:00,28-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
ab6b04cd-43f6-43a0-9def-b4dd0516e5d0,Inbound,Returns,Return request,,c50b573a-91e8-4891-8ed1-8d798750c160,,28/08/2023 14:55,28/08/2023 00:00,28-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
74451304-3322-47f4-bbe3-4e3432d7096e,Outcall,Payments related,Online Payment Issues,,36dacb22-f212-4508-8fda-986f5435d03b,,28/08/2023 21:21,28/08/2023 00:00,28-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
2f592a11-d8c6-488a-9cc0-fe6072d91ec3,Inbound,Order Related,Priority delivery,  information is very good..she is knowledgeable his process and also giving me ifromation currently..,b4156827-f4a7-4a85-976b-b96fb34f9a98,,28/08/2023 23:48,28/08/2023 00:00,28-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
8da3d6f5-75a8-4292-8422-8119299ef8e1,Inbound,Returns,Return request,,184f7a41-0f13-49de-b1db-1d94657099d6,18/08/2023 12:24,28/08/2023 21:33,28/08/2023 00:00,28-Aug-23,BANGALORE,Home,121,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b1745d92-21c2-4f15-ab43-e515b2e9fce4,Inbound,Product Queries,Product Specific Information,,d6f22f16-e6f6-4daa-9c0c-19226a39bebb,,28/08/2023 19:29,28/08/2023 00:00,28-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,3
4ad55652-8be7-422f-b73c-32ad97d19eec,Inbound,Order Related,Order status enquiry,,cc6b8a40-1ebe-492f-af6f-f633ed54e371,25/08/2023 21:50,27/08/2023 08:41,28/08/2023 00:00,28-Aug-23,ROHTAK,Electronics,1299,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
60192ba9-bdf5-437c-9cd8-3272bf2374d7,Inbound,Returns,Reverse Pickup Enquiry,,7065ac36-09c9-4009-8f13-79c3dfdfb391,,28/08/2023 10:45,28/08/2023 00:00,28-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
a59ec553-d85b-4f82-84dd-5309693bccd5,Outcall,Order Related,Order status enquiry,Santusht hai ,714feddf-395a-4315-a3dd-a143c43bc878,24/08/2023 18:09,28/08/2023 09:22,28/08/2023 00:00,28-Aug-23,ALLAHABAD,Mobile,17898,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ee313649-eea5-4512-adfe-3890f1f8eda2,Outcall,Order Related,Delayed,Very good ,0c4a48a4-b040-410d-a414-adfce3b0c6ad,,28/08/2023 06:24,28/08/2023 00:00,28-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
90cb0473-a682-47ad-ba98-2f086bec26e1,Inbound,Product Queries,Warranty related,,4aadb57d-db6d-4107-b41d-688021b741e0,,28/08/2023 06:25,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
3dacc4d4-0b73-4879-b824-1c9cd6cbc458,Inbound,Order Related,Order status enquiry,,d18fd49f-2bb8-40ef-aa9c-3148a966d3de,,28/08/2023 18:57,28/08/2023 00:00,28-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
db506532-78b5-4741-85b7-7be728bb7a70,Outcall,Order Related,Delayed,,9ee92342-0e72-4911-872b-881697e8a925,16/08/2023 21:41,28/08/2023 13:42,28/08/2023 00:00,28-Aug-23,DADRI,Home,494,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
26386cc0-47ba-40c9-b7ec-725e4ae1dff6,Inbound,Returns,Reverse Pickup Enquiry,,d3d2ae19-d001-46ea-bafc-9e24cfa76bf1,,28/08/2023 19:10,28/08/2023 00:00,28-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
bd836bd5-8cbf-4556-849f-2e5239c20d38,Inbound,Payments related,Online Payment Issues,,56a98e95-9e25-467f-8776-4cffa97ba4c6,,28/08/2023 16:34,28/08/2023 00:00,28-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1a094d12-ff57-46f2-97cc-bd53e16a7861,Inbound,Returns,Reverse Pickup Enquiry,,9917631d-4025-4140-a1f0-5d92a45c6250,,28/08/2023 17:32,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
4f7e30dd-3e50-462b-a9f4-cada11e986e3,Inbound,Returns,Return request,,57c2cabb-6898-4ec2-99fb-f4e6dff32049,,28/08/2023 18:19,28/08/2023 00:00,28-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
1606216a-0f9e-45b2-ab31-5836f446e963,Inbound,Order Related,Order status enquiry,,99797352-ffcb-4e0a-b292-7e7d390ab1a8,,28/08/2023 15:06,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
759e8e93-7af5-4d4d-828f-c3c430f0405b,Outcall,Order Related,Delayed,,fdf288fe-62d0-4722-8592-8cef7af2ed88,,28/08/2023 11:55,28/08/2023 00:00,28-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,3
347a11fe-ba60-480e-b527-7d55d5d32447,Inbound,Order Related,Customer Requested Modifications,,0369e1f8-e34f-49c9-a17c-2d4c219abd5c,,28/08/2023 14:54,28/08/2023 00:00,28-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ff01e04b-4327-45b6-9903-7df3d8e59c8c,Inbound,Returns,Fraudulent User,,ba94389c-6f49-4c78-850f-b4b410f1f1e6,,28/08/2023 17:49,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
bffa005e-3f1b-4ffe-b607-2bf8cecd8290,Outcall,Returns,Reverse Pickup Enquiry,The guy was very humble and Polite,cdbde0d2-c1cc-46d6-a183-e8275d0770a6,,28/08/2023 20:47,28/08/2023 00:00,28-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
de804be6-edc2-4e4a-8f1f-f95c0b6b8393,Inbound,Payments related,Payment related Queries,No,fd7baf39-e012-4859-83bb-eb4562bd5894,,28/08/2023 03:41,28/08/2023 00:00,28-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
097ed277-784c-4cd2-80ba-c14d7664f38d,Inbound,Order Related,Priority delivery,,a4f6f905-350d-448c-ba3b-cbcf3c1277b3,,28/08/2023 13:02,28/08/2023 00:00,28-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ba77ece9-3c1b-4e52-8655-86df363edbab,Outcall,Returns,Missing,Good service ,89090e7c-022d-4b60-bc73-c6d8b1259214,,28/08/2023 13:30,28/08/2023 00:00,28-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,3
14cc4261-97a3-4f0f-be6c-90b946b73c54,Outcall,Order Related,Order status enquiry,,5c1e6e65-ce98-4cc3-bdf5-7bef8f282250,20/08/2023 01:53,28/08/2023 14:29,28/08/2023 00:00,28-Aug-23,DEHRADUN,Electronics,1299,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
6644b838-85ba-4e6b-8fca-f9c031b5aaf3,Inbound,Cancellation,Not Needed,All is Good ,7f7c3b35-602e-4285-8eb1-aa38dede7571,,28/08/2023 13:24,28/08/2023 00:00,28-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
70cf4fb4-3e55-4aac-90e1-46765792aa5d,Inbound,Order Related,Delayed,,a24e6f63-2a8e-45ca-85da-16b69276f514,,27/08/2023 22:06,28/08/2023 00:00,28-Aug-23,,,,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,5
25e8d9a9-435f-4945-aaa9-f6f5bdf22139,Inbound,Feedback,UnProfessional Behaviour,,dbaf9277-2e9d-4628-b42c-6f26fc41106f,,28/08/2023 11:55,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
4f4e0941-7cf1-4e86-befe-4a58300c92f3,Inbound,Order Related,Order status enquiry,,7fb54a2b-8fe8-406b-9c95-87b98a688f86,,28/08/2023 15:13,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7454d30a-b670-475a-b9ef-cf2b2cc87d88,Inbound,Returns,Fraudulent User,,b56b75d8-0aef-4a23-a6ac-f501aa004a62,,28/08/2023 16:25,28/08/2023 00:00,28-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
9c9cceef-3044-4338-9d8e-571a2ac3db52,Inbound,Order Related,Order status enquiry,Nice behavior ??,630d69e3-8e72-47ba-b566-40d5bb789a42,,28/08/2023 18:35,28/08/2023 00:00,28-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1900eace-eac8-45ea-9fc7-ede16008ab23,Inbound,Order Related,Installation/demo,,da6dd1ab-fd02-49a6-a8f5-e0025c2b63d5,13/08/2023 10:10,28/08/2023 09:40,28/08/2023 00:00,28-Aug-23,KORDHA,Home Appliences,5015,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,1
c875556f-6e55-422d-9a1a-d7cd0ee5e4e7,Inbound,Order Related,Customer Requested Modifications,,4c1320e3-bf6e-4451-ba49-70ed2bd6757a,,28/08/2023 19:20,28/08/2023 00:00,28-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
c5847b12-d882-46e2-93d9-729a24db64be,Inbound,Shopzilla Related,General Enquiry,,0976bc4c-ca75-4189-9418-88c628048598,,28/08/2023 21:08,28/08/2023 00:00,28-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
77c235e5-c39a-4a30-a671-9a077f91038b,Inbound,Returns,Reverse Pickup Enquiry,,9e966b75-8835-498e-a490-4bd2357c3528,,28/08/2023 13:15,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
eb0114c5-b0d1-4a44-bd2a-8c075d2107e9,Inbound,Order Related,Invoice request,,80d61410-6cd4-4ca8-ab39-41488abdb190,,28/08/2023 17:11,28/08/2023 00:00,28-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
0b4d12ec-314e-4337-b3af-5bcc60845234,Inbound,Returns,Fraudulent User,,eb1cead3-1836-49f8-aac1-f3f3cce2c139,,27/08/2023 22:18,28/08/2023 00:00,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,1
e51c0aeb-25d7-43a9-8a2b-6d97079baf94,Inbound,Order Related,Delayed,,37653205-8ed3-42ac-9e54-49369c7f8c63,,28/08/2023 10:23,28/08/2023 00:00,28-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
c35e34ae-f680-4b61-942f-d65f3d1ce5ac,Outcall,Shopzilla Related,General Enquiry,My issue is unresolved n top of that call back was not made when the call got disconnected ,aa562f77-bca6-475f-aff6-93c7a3402573,,28/08/2023 10:41,28/08/2023 00:00,28-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
8a3e6ebd-5ef7-4201-8023-00ed744a33c4,Inbound,Order Related,Installation/demo,Thank u executive ,2603dd7e-ba05-4ae9-b3c3-f87a94e3986e,,28/08/2023 07:46,28/08/2023 00:00,28-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ef6d0443-ffc3-48a7-b241-94b09a2cb2d4,Inbound,Order Related,Installation/demo,,fc3938db-01df-418f-9206-3cc4c465b0d6,,28/08/2023 13:29,28/08/2023 00:00,28-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
897d943e-9161-418d-a082-c07fb9e8166f,Inbound,Shopzilla Related,General Enquiry,best service,a439feae-10c2-44a1-92ac-9d1d03311b9b,,28/08/2023 11:11,28/08/2023 00:00,28-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
8f50b247-305a-4226-b0f7-2e029f9756c7,Inbound,Returns,Missing,"You should have strict protocols to approve a supplier and ensure ethical business practices so that your customer concerns will reduce. In this case, why the stupid supplier sent me less quantity   ",3d886202-b40f-4cea-b98d-f2235e81bf08,,28/08/2023 14:51,28/08/2023 00:00,28-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
b72fbd44-57db-4f6d-bde0-6d7e6083601e,Inbound,Returns,Return request,Pls make right delivery so that customer could not face unnecessary issue,52642acc-9c2f-4bbb-9d55-7eb1f032d6c0,,28/08/2023 20:38,28/08/2023 00:00,28-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c2536a0d-0430-44d9-9795-94a85c87d949,Inbound,Feedback,UnProfessional Behaviour,,5ce81686-3b86-43b7-b2fd-1ae93caab478,,28/08/2023 07:51,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
eb67d640-a98b-4f4d-b0a4-4ed636f26492,Inbound,Shopzilla Related,General Enquiry,no,3d17d2f9-cdc5-446c-8e8f-aba9d8a106fd,,28/08/2023 10:43,28/08/2023 00:00,28-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
4b76efa3-1cd0-4e36-83c8-1a5dffa13d11,Inbound,Returns,Missing,,60eeacdd-a40b-4f02-b36a-3a5e5c79723c,,28/08/2023 16:38,28/08/2023 00:00,28-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2abd9159-85c8-430a-a271-ad7e27f76b04,Inbound,Order Related,Order status enquiry,,50fc7aee-2bcc-4f12-9784-482219aa0fe4,,28/08/2023 20:52,28/08/2023 00:00,28-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
7d17524e-9850-49d4-842b-27ca2e033e7f,Inbound,Payments related,Online Payment Issues,,7284ac71-ac0a-49d0-b026-f382492f361d,,28/08/2023 21:45,28/08/2023 00:00,28-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
32fc4228-fa24-4b87-9137-97925bcfbb49,Inbound,Product Queries,Product Specific Information,,ab2cbab5-cc10-41f5-9b75-ddcd0d43ceb9,,28/08/2023 22:35,28/08/2023 00:00,28-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
ab9833d5-20d3-49a8-8974-6822bde252c9,Inbound,Order Related,Delayed,,949b3fae-5089-45d2-8ef6-a35108ffd0cd,,28/08/2023 23:03,28/08/2023 00:00,28-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
fcb75e82-0272-4dc8-b88f-2c6143e6c0f0,Inbound,Returns,Exchange / Replacement,My problem not solve but aswasn pura h,c42741eb-5cca-4be8-ad51-0d2a4d5add08,04/08/2023 03:44,28/08/2023 16:45,28/08/2023 00:00,28-Aug-23,MUZAFFARNAGAR,Mobile,9999,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
41ac950e-875f-4480-93eb-e34ba2762fa7,Email,Refund Related,Refund Enquiry,,f727af6f-f3da-4462-b0c3-4e8fb057c908,23/08/2023 08:25,25/08/2023 12:46,28/08/2023 00:00,28-Aug-23,SHEOHAR,Mobile,8499,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
5e8a2307-e78a-477b-b4e9-02938d7ce25d,Inbound,Order Related,Delayed,,653f55e0-50f8-4879-b95a-7527f0028a49,,28/08/2023 09:05,28/08/2023 00:00,28-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,1
887966ec-cfab-4231-a1b1-e3251fb13369,Inbound,Returns,Reverse Pickup Enquiry,,d7d30f45-1a78-4fbb-b702-42de0ee642a3,,28/08/2023 09:56,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
62fef5b8-6414-4c8b-80cc-f1e6a0b90361,Inbound,Returns,Reverse Pickup Enquiry,,1bb7d321-8146-4088-9524-0c02fb7622ed,,28/08/2023 16:52,28/08/2023 00:00,28-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
c869a7e9-7440-4161-8501-4e6757d2b9e3,Inbound,Returns,Return request,,844e9884-68f7-4190-9629-955cd5317f9c,,28/08/2023 16:58,28/08/2023 00:00,28-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
28a981e4-f268-4f46-b61a-d5ecfe0d908b,Inbound,Returns,Reverse Pickup Enquiry,,e291314c-a193-44ca-8768-8c491637026e,,28/08/2023 10:03,28/08/2023 00:00,28-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
155fb924-f353-4387-9a16-113eb0901e6c,Email,Returns,Exchange / Replacement,,862e8a0d-24e3-4949-bb26-8d01918698a0,,28/08/2023 00:37,28/08/2023 00:00,28-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
d1440d08-a55c-4317-b4ef-d5ad0cc37abc,Inbound,Product Queries,Product Specific Information,,93f3ae6b-587b-4c0f-a6a1-6c7445d14ed8,,28/08/2023 13:12,28/08/2023 00:00,28-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
daf2202e-d69a-4f62-8a15-a43e2b891041,Inbound,Order Related,Customer Requested Modifications,,31ec6d77-cb15-4469-b950-1cc54cb34d0d,,28/08/2023 14:02,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
8feb0a6f-fbcf-46c6-98d9-e976ec132191,Inbound,Returns,Missing,Please deliver right orders ,de806255-70e9-428d-b2b3-823240eb4e88,,28/08/2023 23:09,28/08/2023 00:00,28-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
b341d1a3-0140-4ed8-a65d-85311ac6479d,Inbound,Order Related,Priority delivery,,0eb05540-cdc8-4b44-a013-758e12e0072f,24/08/2023 23:12,28/08/2023 12:09,28/08/2023 00:00,28-Aug-23,KOLKATTA,Electronics,930,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
637f7e97-67c6-4eaa-ad1a-3ad892e7e48d,Inbound,Returns,Missing,,179e77fc-8510-4cdd-bf11-63e5c983b471,20/08/2023 10:26,28/08/2023 18:39,28/08/2023 00:00,28-Aug-23,CHENNAI,Books & General merchandise,824,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
1972378a-6b9e-468b-a63a-cd0fc6703b9a,Inbound,Order Related,Order status enquiry,,8deba313-31ed-49f4-85da-c2779b447e69,,28/08/2023 09:41,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a0c8d559-a3b2-43ef-b6cd-a7579a5d5325,Outcall,Shopzilla Related,General Enquiry,,613b3275-c69b-464c-b224-3a8bca8a92dd,,28/08/2023 12:24,28/08/2023 00:00,28-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
153c330b-6802-459e-b664-6b1849db0898,Inbound,Feedback,UnProfessional Behaviour,,2529fd76-4317-46eb-83db-e38c5d8d7243,,28/08/2023 14:18,28/08/2023 00:00,28-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
eb729b71-1a6b-46c0-a586-6d62c3db9771,Inbound,Refund Related,Refund Enquiry,,1db366c5-ee11-451e-bcf6-bafb1e05907e,,28/08/2023 16:08,28/08/2023 00:00,28-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
40217d83-f131-4807-8569-8c333f44125a,Outcall,Shopzilla Related,Unable to Login,,618e36bb-4fbc-4414-8583-905fc1b7f2e2,,28/08/2023 20:33,28/08/2023 00:00,28-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f9f86693-e855-4374-861d-bf66138eea00,Outcall,Order Related,Installation/demo,,7617d526-2b15-41b7-917f-cbd8f4c5c5c2,25/07/2023 12:40,28/08/2023 15:23,28/08/2023 00:00,28-Aug-23,KANPUR,Mobile,16999,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
991e20ce-2552-4f4c-82d7-0ba471133232,Inbound,Returns,Return request,,d04c9cfa-bb9f-46ed-b633-d16c3a00d6c2,,28/08/2023 17:22,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
43267fb4-69ae-4635-9d25-18fd000dde87,Inbound,Order Related,Order status enquiry,,9e5a23f9-b142-4ac6-8b94-f2efa25abbd8,12/08/2023 17:51,27/08/2023 10:54,28/08/2023 00:00,28-Aug-23,NAGAUR,Books & General merchandise,470,,David Michael,Lily Chen,Michael Lee,>90,Morning,2
369fd036-bc2c-4bdf-9558-3c155fc49591,Inbound,Returns,Fraudulent User,,c0f862c4-b7b4-4d2c-9f19-f82818b287bc,,28/08/2023 19:12,28/08/2023 00:00,28-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
087b9493-02a4-4a87-9b81-aa579e4be234,Inbound,Order Related,Order status enquiry,,3b3ab847-06bd-426b-860c-00b25346058a,,28/08/2023 11:34,28/08/2023 00:00,28-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
686b0ba9-956c-4b47-9c4e-9dcea0ced6c0,Inbound,Returns,Return request,,42fb2427-c2ea-4c14-83da-afe2d144dee5,,28/08/2023 12:09,28/08/2023 00:00,28-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
a434c02f-cb75-433c-a494-0a52ddb09d50,Inbound,Returns,Return request,Customer excutive Is ???? job,bc7d159b-b652-4680-a7c0-c4d61fb75776,,28/08/2023 14:46,28/08/2023 00:00,28-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
3d02e5a7-bb08-443a-8e94-fc649bebd299,Outcall,Order Related,Order status enquiry,,b3696361-7273-47d0-a3d9-5bad52fffda3,,28/08/2023 19:49,28/08/2023 00:00,28-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
28e19f75-5372-41a3-878e-ba0e0270377e,Inbound,Order Related,Delayed,,9f2b632f-5aaf-4c6d-8eda-f35d7b745e94,,28/08/2023 12:43,28/08/2023 00:00,28-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
45b43a0d-ed84-4112-9bee-07d4bf2ec8b0,Inbound,Returns,Missing,,d6875d54-4e91-481e-a83d-5069805f38bc,,28/08/2023 18:20,28/08/2023 00:00,28-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c5f06e70-c971-48bd-b5e2-5d9d95c20433,Outcall,Payments related,Payment related Queries,Good communication ,2ade362d-176c-430f-a3d9-50d8d78474f1,,28/08/2023 20:46,28/08/2023 00:00,28-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
de8fd634-4f51-48be-ac8c-a8c45cd26203,Inbound,Returns,Reverse Pickup Enquiry,,5b6e507f-74ce-4a5e-bd3e-d08a4ae92401,04/08/2023 18:36,25/08/2023 21:40,28/08/2023 00:00,28-Aug-23,JAIPUR,LifeStyle,283,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
8815b700-bd29-4e55-91db-1ba3aab30324,Inbound,Returns,Reverse Pickup Enquiry,,e855b5cb-f8d4-4c9b-8dad-29e5824de261,,28/08/2023 19:02,28/08/2023 00:00,28-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
adb887ad-4a6a-4e18-b2d8-1efe9c549d82,Outcall,Order Related,Order status enquiry,,d6d94661-2b4c-411d-b2f3-5cade9bd7279,,28/08/2023 18:43,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
6266a816-246c-4ba8-ad7e-cdbfa28f27c6,Inbound,Returns,Return request,,0236dd36-b3f2-4de0-b116-2305ef68c4f5,,27/08/2023 16:12,27/08/2023 00:00,27-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3c3a893f-56da-41e9-9d2d-74edb925f81d,Outcall,Order Related,Order status enquiry,Not problem is not resolved ,c5b2d635-c341-4099-81b5-3ae2d81adb60,,28/08/2023 12:45,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
587bd5a7-a9a6-4a0c-910b-8a59809a6901,Inbound,Cancellation,Return cancellation,,4d20a284-1f03-4682-b23f-7282e6b95622,,27/08/2023 16:32,27/08/2023 00:00,27-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b56f417f-88fc-4c40-915c-611194bc4e77,Inbound,Payments related,Online Payment Issues,,4ae47f2b-07fa-4c15-8545-1c7e49178a30,,28/08/2023 12:48,28/08/2023 00:00,28-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
9d91ca50-6474-4e93-a667-c34b58349057,Inbound,Order Related,Delayed,,0089402b-82e8-444e-bbd9-a55e7ff3eab6,23/08/2023 21:05,28/08/2023 15:46,28/08/2023 00:00,28-Aug-23,GURGAON,Home,199,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
5d7ef239-a569-4e5c-b5e7-f585d95a2699,Inbound,Order Related,Priority delivery,Satisfied,04615794-794a-4abc-9797-05109fdb0f8e,,28/08/2023 13:05,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
91ecf4fb-967d-4b0a-8ddd-c189db4b5bbe,Inbound,Order Related,Order status enquiry,,71e0b019-ed32-4a67-8cf1-a200bce714d8,,28/08/2023 09:51,28/08/2023 00:00,28-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
bb4277e9-384a-4631-95da-471e641d4c99,Inbound,Product Queries,Product Specific Information,Good,4409b87f-0e76-4a05-8f52-50fde63db993,,28/08/2023 13:27,28/08/2023 00:00,28-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
1e92ee2c-40ec-423d-a0b1-e829349a3b0a,Inbound,Returns,Return request,,fb5fdc64-eace-438b-bd92-8575d23d36d6,,28/08/2023 10:53,28/08/2023 00:00,28-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
83e7543d-3414-4f77-93a9-d46e77b475de,Inbound,Returns,Reverse Pickup Enquiry,"Product which I recieved is not fitting to my car. Customer care representative says, it's not the eligible reason for the return.",a57552db-8c65-4a18-b495-f675b67ccb9a,,28/08/2023 18:08,28/08/2023 00:00,28-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
3b25fcfd-e9a6-4110-9cc7-d8ed36b83e29,Inbound,Returns,Reverse Pickup Enquiry,,c144cc7e-bb26-4b02-a96d-b06c340b251e,,28/08/2023 11:17,28/08/2023 00:00,28-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b1c7ad53-77ce-4eb4-b6c0-b82013d407c3,Inbound,Order Related,Customer Requested Modifications,,df5dd5af-6f20-4869-aba8-0a07bc9a7c87,,28/08/2023 22:44,28/08/2023 00:00,28-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
f1be94f8-aa45-454b-bf41-46ca9511d5b1,Inbound,Returns,Fraudulent User,,680c76ba-5191-4f5e-bae2-3b3d0b7739d3,,28/08/2023 17:39,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
6e8eced6-3f2a-4254-9159-efdc71db22f1,Inbound,Order Related,Order status enquiry,,bd6de850-a94a-4b05-975e-3d5f546dd0ef,,28/08/2023 20:36,28/08/2023 00:00,28-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
af912f4a-c09d-4f1e-bb46-92c231e69e5f,Outcall,Returns,Reverse Pickup Enquiry,Very nice ,f6a11270-3828-4c83-92ab-55bf9ab217b9,,28/08/2023 20:11,28/08/2023 00:00,28-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
18be7cd6-7a3e-41e3-bc52-7b750bb13706,Outcall,Returns,Fraudulent User,,81e2e8e2-e2d4-4781-8d36-d784b5abf8e1,,27/08/2023 14:49,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b394dedc-d41f-4887-b1a2-d5f694c68c6c,Outcall,Order Related,Unable to track,,84248150-2325-49ce-b879-d241a18ebeca,,28/08/2023 15:22,28/08/2023 00:00,28-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
87c28cb0-ea3b-4f89-b087-1daf1d7819ae,Inbound,Returns,Reverse Pickup Enquiry,,c3b3333e-7cf4-4162-9f1c-6d922a49e169,,27/08/2023 12:48,28/08/2023 00:00,28-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
098d4f9e-e7b1-4192-9e05-7fac0b106437,Inbound,Product Queries,Product Specific Information,Simplify the rating process.That it's ????,bbc57b82-92f7-44c2-b838-7dcf88d01694,,28/08/2023 19:31,28/08/2023 00:00,28-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
606d775a-f321-40e1-b244-2a4f40801e8d,Inbound,Returns,Return request,Mast,803d7fe0-ff90-4def-a316-4bd17ea5fc97,,28/08/2023 12:39,28/08/2023 00:00,28-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
7db094cf-27bb-4424-a302-88a0e00a0118,Inbound,Order Related,Delayed,Thanks for helping ,13d5583e-63eb-4868-be33-9b79ad583629,,28/08/2023 09:44,28/08/2023 00:00,28-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
3beac4bd-a6cb-42bd-904a-db6df269c466,Inbound,Returns,Reverse Pickup Enquiry,All is well,f0255c5e-02d4-4e13-b83a-982263fa821a,,28/08/2023 13:47,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
92473f1d-f697-4597-bfdb-4ab402708ead,Inbound,Order Related,Order status enquiry,,2518b916-8021-4a5b-9db3-1aa4c4e8df38,,28/08/2023 17:27,28/08/2023 00:00,28-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
a215a4ec-a5f5-45c8-af9a-e7afa935157c,Inbound,Returns,Return request,Good customer care ,27b5e762-d43c-4516-b3d0-f4ca8f030542,,28/08/2023 18:05,28/08/2023 00:00,28-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8a4b0b32-010d-4f47-881e-811ac11743df,Outcall,Returns,Reverse Pickup Enquiry,,9d8d546d-4889-4ff8-9296-42a7e771c3d0,,28/08/2023 11:41,28/08/2023 00:00,28-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,4
25070165-0643-4a73-8570-87a83ae5aff2,Inbound,Returns,Reverse Pickup Enquiry,,41c15edb-7d40-4e97-ab05-91d235a70895,,28/08/2023 12:49,28/08/2023 00:00,28-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
cd56f61a-1214-4d56-887f-43aafca179ed,Inbound,Feedback,UnProfessional Behaviour,Please restructure your dilivery promise. Your dilivery patner tell lies and Make a hell moment that pretend me to make a decision to cancel ???? order all time .please make your dilivery agent strict on delivery time and make a dilivery  in given time otherwise you can't do this . I will definitely cancel my order and delete Shopzilla app and never suggest anyone to order through this app . It your loss   not my. . So think on it . You honest coustomer.,70b00041-7562-4e67-a7db-b98e052a8cc4,,28/08/2023 18:59,28/08/2023 00:00,28-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
3013546f-eb21-4d80-b6e6-6fe169c78da7,Inbound,Returns,Return request,,210d7a33-945c-4d2a-9fc8-dee25213d53a,,28/08/2023 23:14,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3f61f0c6-5249-46fd-b535-a627ba47bfd9,Inbound,Feedback,UnProfessional Behaviour,Nice,c170ac96-d49a-491b-9844-de129d8d45b6,,28/08/2023 15:10,28/08/2023 00:00,28-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
58ae1ff6-47ca-42e7-9e2f-b09cf2bd140d,Inbound,Order Related,Order status enquiry,,c25cbe3e-6b56-4fcc-ac70-fa5bf8dbe6b1,26/08/2023 00:34,28/08/2023 16:52,28/08/2023 00:00,28-Aug-23,GHAZIABAD,Mobile,18999,,James Williams,Brayden Wong,John Smith,>90,Evening,4
5bc49080-3270-47dc-9cab-34ce1cbed4e5,Inbound,Payments related,Payment related Queries,,ea02fccc-fe6f-40cb-af83-2a8ee736fdbf,,28/08/2023 22:08,28/08/2023 00:00,28-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
fd14143a-bc37-4a31-9a73-1ba4543bd666,Inbound,Payments related,Billing Related,,cbf4589d-665a-4ff2-8cc7-5b45186b3c04,,28/08/2023 15:47,28/08/2023 00:00,28-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
c3db61d5-7327-4df8-b26e-e7c86f2bc0c2,Inbound,Payments related,Wallet related,EMI was automatically set without customer awesomeness or notice This should be properly manage by Shopzilla ,20e53f5c-b81a-4aa8-ac9e-e6fe15ed03a2,,28/08/2023 18:28,28/08/2023 00:00,28-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
c12bd551-fca9-450e-a7fb-f140ef47ed4d,Inbound,Order Related,Unable to track,,ade34eed-225f-4004-a89f-d7a4ea100397,,28/08/2023 22:06,28/08/2023 00:00,28-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
deacbb54-9459-4816-8512-b597a20eb71c,Outcall,Returns,Reverse Pickup Enquiry,,73b4b93f-bbf2-4b01-ae30-cdef6c279413,,27/08/2023 14:14,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
d2309d94-1235-44a1-a021-646382dd1018,Inbound,Returns,Return request,  should also be good ,7428ec64-d910-4150-962b-e1909927554f,,28/08/2023 15:48,28/08/2023 00:00,28-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2fa0b942-f669-4719-b17b-0f0168b12129,Outcall,Returns,Return request,,46d5b344-d005-48ac-8ee3-72869293037a,,28/08/2023 19:53,28/08/2023 00:00,28-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
9a5e3838-aeb4-4604-ab9a-e29b7c32cee6,Inbound,Returns,Service Centres Related,,2e36a48d-2da1-4c24-8fc7-b87bf6774dc9,,28/08/2023 17:34,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f6945c0f-87b8-425a-b21b-f89987d58c59,Inbound,Order Related,Installation/demo,,0cfbe0cc-b8aa-4069-9baa-40d34387b663,,28/08/2023 17:35,28/08/2023 00:00,28-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
e5fbb46a-22cf-4326-b461-aebf80e3c8b5,Email,Order Related,Installation/demo,,cdcf1dca-108e-4714-87e6-1d55a3559402,,28/08/2023 08:39,28/08/2023 00:00,28-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
b856c4b5-5bde-4115-bdde-664a09dfd2d0,Inbound,Onboarding related,Seller onboarding,Add regional language ,1fe9f785-422e-40e4-84a1-775125749a05,,28/08/2023 07:09,28/08/2023 00:00,28-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
9e01f6da-97fe-480f-8cc4-bb3c8190b5eb,Outcall,Order Related,Order status enquiry,Thank you for your help ,77166182-2538-4085-a946-76476da013be,,28/08/2023 21:27,28/08/2023 00:00,28-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
8946a4c9-3e36-4a53-9283-d57a5a561dbc,Inbound,Returns,Reverse Pickup Enquiry,Good ,a7859052-4011-4d9f-ac55-45b63b8b548e,,28/08/2023 20:29,28/08/2023 00:00,28-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
9ca840d9-c5f6-402c-b7d7-73a6b546506f,Inbound,Order Related,Order status enquiry,,d681ca9d-0828-425a-bce0-4f69ab74903a,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
7490395c-d079-4aea-a4ef-7f9a5825a824,Inbound,Shopzilla Related,General Enquiry,Good sarvesh ,2682a42a-f42e-4daf-bc09-91a44fd07eee,,28/08/2023 20:34,28/08/2023 00:00,28-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
e02c54f8-e323-493f-8688-3bc3a23d97ea,Inbound,Returns,Technician Visit,,88fbdc2a-b562-43ab-896c-10f5d2638677,,28/08/2023 23:07,28/08/2023 00:00,28-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,1
7a1fe936-aeb2-4cd0-86c8-658d74ab4281,Inbound,Refund Related,Refund Related Issues,,f4f87b5f-a50f-490b-8b4f-7c9e1d86524f,13/08/2023 15:57,28/08/2023 13:12,28/08/2023 00:00,28-Aug-23,GURGAON,Furniture,2674,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
0e6b6dea-7571-45e9-8521-c6d2bff1031a,Inbound,Returns,Reverse Pickup Enquiry,,a58e8004-dcf6-4b1e-aae1-6148945cd6d5,,28/08/2023 08:40,28/08/2023 00:00,28-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
36dbdd47-a1e9-44bd-9615-6214a76bc336,Inbound,Shopzilla Related,General Enquiry,helpful,49effce0-1786-465b-bca3-36f02d52399f,,28/08/2023 10:39,28/08/2023 00:00,28-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
0f189392-9de9-4969-b2f9-3bd0b7c3fe2b,Outcall,Order Related,Customer Requested Modifications,,7609d7b6-8b85-468f-98f2-644e151d6b11,25/08/2023 12:00,28/08/2023 12:32,28/08/2023 00:00,28-Aug-23,JALANDHAR,Mobile,14999,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,1
cdc26d98-50f7-43fc-9600-896038601d97,Inbound,Order Related,Delayed,,6286e5a0-f669-4fde-ac2b-cb252a638b05,,28/08/2023 14:20,28/08/2023 00:00,28-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
a6a01ec1-b159-4af3-96b9-f4d8eb457577,Inbound,Returns,Reverse Pickup Enquiry,,ffaa5822-b292-4b4e-8091-9094c76d2327,,28/08/2023 12:27,28/08/2023 00:00,28-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,4
26f4b054-f52c-4cc9-8414-91c570960ae7,Outcall,Product Queries,Product Specific Information,,d4f69188-0084-44c7-84ec-d438dafcd365,,28/08/2023 14:22,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,3
1f702ef9-d97a-4d68-b6d0-aa5dedfa767f,Inbound,Returns,Reverse Pickup Enquiry,,3e811c1b-6403-42a7-a33a-f964fd75afea,,28/08/2023 19:46,28/08/2023 00:00,28-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e7eaf028-30bb-4b79-99a1-e419c7570cdb,Inbound,Shopzilla Related,General Enquiry,Could you unblock my pay later,e4fdd74c-9650-492c-a900-00560b127f22,,28/08/2023 10:42,28/08/2023 00:00,28-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
e88e8a2e-6ab7-4c06-8811-070be58c4c13,Outcall,Order Related,Seller Cancelled Order,Don't cancel the products without customer concent. Worst service by Shopzilla ,564e4e81-bb5e-47fd-8f18-2c2faa5230ff,,28/08/2023 11:05,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
e2a875a2-43a1-41aa-b553-e78420f2c915,Inbound,Returns,Return request,Good ,4734c390-03dc-43d6-b979-61028d15d8de,21/08/2023 16:16,25/08/2023 13:25,28/08/2023 00:00,28-Aug-23,NEW DELHI,LifeStyle,499,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d5d4eb7a-bb74-49d8-9c14-03386d127a58,Inbound,Product Queries,Product Specific Information,Sir nice ,45bc7016-215c-4fb7-9e66-7b3f18957675,,28/08/2023 04:38,28/08/2023 00:00,28-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8a66bb4c-8e0d-4ca3-82ed-f114dac934da,Inbound,Order Related,Priority delivery,,7e368d67-b011-49b5-bf18-c7e33a95eaae,,28/08/2023 20:59,28/08/2023 00:00,28-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e334d737-24d2-4876-ba87-f7669aa038ca,Inbound,Returns,Return request,,6b873569-213c-44c1-8dbc-eee95c9ddfad,,28/08/2023 18:44,28/08/2023 00:00,28-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
3d110d86-711e-45af-8cb8-e0c556b2de1c,Inbound,Order Related,Installation/demo,,1b8c10d2-b0eb-46c6-b351-5c2f41dc2120,,28/08/2023 18:30,28/08/2023 00:00,28-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
b46d2f94-ecd2-4d5a-86cc-4747cd3c0bd8,Inbound,Payments related,Online Payment Issues,,00d6142e-d3d8-4ac7-a735-a5257b700f24,,28/08/2023 19:42,28/08/2023 00:00,28-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9007c0e1-31f4-46c7-9100-b40c0a80cdfb,Inbound,Order Related,Delayed,,1045e687-0683-4d30-b364-242c54a74ebb,,28/08/2023 13:39,28/08/2023 00:00,28-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,2
7686ae87-11b8-4f6f-ad3e-0e984cad4f2f,Inbound,Returns,Wrong,,acc318e2-4137-43f9-a673-cb4082faf05a,,27/08/2023 09:48,28/08/2023 00:00,28-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
14e425d1-dc8b-4f96-b4cd-56332851b9e3,Inbound,Order Related,Order status enquiry,Good ,a7aef7a8-47a6-4156-8410-75f56d927d9c,,28/08/2023 08:46,28/08/2023 00:00,28-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
ef62e6c2-44f9-44a2-bebb-c20c94be3953,Inbound,Returns,Reverse Pickup Enquiry,Ii,f41f95d1-0299-481a-9ff4-3fdcdc9b8444,,28/08/2023 12:07,28/08/2023 00:00,28-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
8fa56278-1013-4c71-b87e-5a44a8c05f47,Inbound,Order Related,Order status enquiry,Good,e5ea1724-bad2-4db5-b5bc-5a6c7ec945ce,,28/08/2023 17:42,28/08/2023 00:00,28-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
996acb83-b540-4fd2-b394-c086950ace9a,Inbound,Order Related,Installation/demo,,5b8048e0-67cd-403d-9e6b-ebf6d9f03c1c,,28/08/2023 17:37,28/08/2023 00:00,28-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
6889e899-951c-4dae-83ff-7acc043799e5,Inbound,Returns,Reverse Pickup Enquiry,,d8c48c07-ddeb-465c-b2c9-489b872c37f3,,28/08/2023 12:34,28/08/2023 00:00,28-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
cddc42d1-c76e-46d0-be47-fc6200dd053d,Inbound,Returns,Reverse Pickup Enquiry,,bf956947-8b0d-401b-a113-551dded616b3,,28/08/2023 10:22,28/08/2023 00:00,28-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
86736450-bb47-4d11-a80d-02ff5fedae95,Inbound,Order Related,Seller Cancelled Order,,0f5774d8-ed02-45ea-9ff7-d5b23b2d5122,,28/08/2023 09:27,28/08/2023 00:00,28-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
a6a32c19-4233-47d3-82fd-c39e51b978d4,Inbound,Returns,Reverse Pickup Enquiry,,37bfd74c-ed1d-43c9-a814-021351d29bd8,20/08/2023 12:01,28/08/2023 11:01,28/08/2023 00:00,28-Aug-23,RUDRAPUR,Books & General merchandise,264,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
19d8d821-a1a4-4f76-8927-91d05855d68b,Outcall,Returns,Return request,,ba23e57b-1225-4359-944e-a8540a527677,,28/08/2023 13:26,28/08/2023 00:00,28-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1060198c-0169-45e1-9361-7db6508c6dee,Outcall,Returns,Return request,,312e48ab-f535-4228-af9b-e4545912343d,,28/08/2023 14:50,28/08/2023 00:00,28-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
2c69d193-1568-4f19-b98a-d6b274d7bddd,Email,Returns,Damaged,,018fdf26-885b-478e-a156-33ccb27f7f46,,28/08/2023 23:42,28/08/2023 00:00,28-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,5
e719bae1-c2df-4920-881c-49e4f5534dd1,Inbound,Shopzilla Related,Signup Issues,,494591aa-1297-4bc7-a082-47c0b60abd59,,28/08/2023 09:12,28/08/2023 00:00,28-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
0c9c12db-8b29-4205-a3db-3f23087e85c0,Inbound,Returns,Reverse Pickup Enquiry,Thank   ,a8ee1d57-cec4-46f7-9c50-41db990b8527,,28/08/2023 10:15,28/08/2023 00:00,28-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
45a77019-2dec-4cb6-8beb-0dc22938348c,Outcall,Returns,Reverse Pickup Enquiry,Yes,9163dbae-82c9-4ce5-876d-3682fe2f8c2e,,28/08/2023 14:41,28/08/2023 00:00,28-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
ed267d37-7b6e-4a66-badd-68539f096ac5,Inbound,Shopzilla Related,Shopzila Premium Related,,0871e2e4-20f6-4047-9711-fc226a90cf35,,28/08/2023 07:21,28/08/2023 00:00,28-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
9a74f621-1d22-4cd3-98d8-d50d1521f6e1,Inbound,Payments related,e-Gift Voucher,"Including my local language Other,other languages are there,so why not my local language is there to contact customer care support ",26765b6d-855b-40d1-93b9-534041f1a177,,28/08/2023 11:21,28/08/2023 00:00,28-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
46e67fcd-d0f2-4606-80e0-c00e933e9950,Outcall,Returns,Missing,,c18b850e-679b-4eaf-89fc-d14ef6beb902,,28/08/2023 11:37,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
545daed1-fae7-45f2-9786-cc31ac972546,Inbound,Returns,Return request,,fe500aa7-56d0-4ba8-8c19-e85b32983c98,,28/08/2023 14:00,28/08/2023 00:00,28-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
e00cfeb3-fbf2-46b8-9991-5bc1b9d20c9e,Outcall,Returns,Return request,,6f4aab5f-2b5d-475e-b4c3-3a19f8727e0c,,28/08/2023 19:00,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
6e4721e8-ca40-4a89-9826-73c86f406e6f,Inbound,Cancellation,Not Needed,,91a0b679-e465-4d43-a5a4-4716f7690cdc,,28/08/2023 23:07,28/08/2023 00:00,28-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,1
77443bbe-21da-406e-98ff-0188f7dfc26a,Inbound,Returns,Reverse Pickup Enquiry,,155f1ac7-2545-455d-85fe-354402c2404e,12/08/2023 23:55,28/08/2023 20:09,28/08/2023 00:00,28-Aug-23,KISHTWAR,LifeStyle,542,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
e94b961d-df24-4bf0-a3da-168354f0f8c4,Inbound,Returns,Missing,Customer support executive is the best working and helpful ,1267ea1b-241a-41fa-8d6d-33da97e94c3d,,28/08/2023 07:26,28/08/2023 00:00,28-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ebcfe5e4-86d2-4773-a3a6-19c95cf772d0,Inbound,Returns,Wrong,,e1cc7d2b-cd7f-4da9-a3ae-05c0ef11ac92,,28/08/2023 21:37,28/08/2023 00:00,28-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
e754eaf8-f3ee-4b42-998f-65392bc0880d,Inbound,Returns,Return request,Excellent,afa00225-d815-46e5-94ca-1fcf2412631d,,28/08/2023 20:28,28/08/2023 00:00,28-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
e06340e0-5ff4-48ca-9360-98fb4147a9b3,Inbound,Order Related,Delayed,,7fb23e40-f460-4d54-a4a8-7175b9b6b355,16/08/2023 10:08,28/08/2023 12:31,28/08/2023 00:00,28-Aug-23,RAJAHMUNDRY,Home,298,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
46eb0d9c-5a38-4d18-99d2-fc661e0dbc64,Inbound,Order Related,Order status enquiry,,834bf812-b3df-455d-ac43-6342fc63cfed,19/08/2023 22:47,27/08/2023 10:55,28/08/2023 00:00,28-Aug-23,LALKUAN,Home,161,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
7e33644a-38e6-4a91-aec7-946d21c2adf4,Inbound,Feedback,UnProfessional Behaviour,,51068d46-b9c2-40a4-8adf-7d262c0b35cd,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
26a8e11f-75b4-42ab-9d04-748a251c189a,Outcall,Feedback,UnProfessional Behaviour,Okk,641be46d-60ef-40b1-9436-e1b4cfda83dc,,28/08/2023 21:32,28/08/2023 00:00,28-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
b0afa77f-7175-4f09-a1c4-f26bbdc94749,Inbound,Refund Related,Refund Related Issues,,5fe1da15-d5e9-4601-91fc-303ea969597b,22/07/2023 01:20,28/08/2023 21:37,28/08/2023 00:00,28-Aug-23,BANGALORE,Home,699,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
063f6081-2778-41ed-ac40-158fd47b7c74,Inbound,Order Related,Installation/demo,,affa023e-8016-466a-9b65-152f56545801,,27/08/2023 20:09,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
36d8d210-9cda-4373-970e-b33e9d54f3ec,Inbound,Returns,Reverse Pickup Enquiry,,e8ee786b-0e7a-4d6d-a082-df4b365ff641,,27/08/2023 21:32,28/08/2023 00:00,28-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
8845a88e-ce04-4776-8029-1fd71a3937a9,Outcall,Returns,Reverse Pickup Enquiry,Very nice ,fef06905-22ab-4a0d-bfc0-41ddec8012b0,,28/08/2023 10:44,28/08/2023 00:00,28-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
65b5d63f-8be2-469f-8457-5f2a39b4cba6,Inbound,Cancellation,Not Needed,Thanks,6d03391c-7993-4e0b-8e7d-18d49ecb6bb5,,28/08/2023 11:40,28/08/2023 00:00,28-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
7988a86b-e1fb-40be-a36b-0ec21c82790c,Inbound,Returns,Reverse Pickup Enquiry,,9d263f7c-39ab-4f6d-9269-9207cf37cb7d,,28/08/2023 18:53,28/08/2023 00:00,28-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
358ec09f-b9b4-42ea-bcb8-2c1c82d7c921,Inbound,Feedback,UnProfessional Behaviour,,babf890e-0cd0-4586-80d4-75391501d89c,,28/08/2023 23:16,28/08/2023 00:00,28-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
c8b3ac39-7a4f-4541-9728-96c8ed35af79,Inbound,Order Related,Order status enquiry,Very good ??????????,5b949334-0d0e-4508-aefc-f1d0a0003543,,28/08/2023 23:28,28/08/2023 00:00,28-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9c35ea58-2a9f-44b4-a020-74599ae48b05,Inbound,Order Related,Delayed,,b6c35324-5954-4b6f-9aba-14b0a6689cd4,,28/08/2023 18:06,28/08/2023 00:00,28-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
6935b2f5-ef56-432d-9f6d-4572fcfef7e4,Inbound,Order Related,Installation/demo,,ff9c50b0-4cae-408b-af69-53bf52c1ba11,,27/08/2023 09:56,28/08/2023 00:00,28-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,3
1d0ac898-63fe-438a-95c7-1d2c2f5c4857,Inbound,Returns,Reverse Pickup Enquiry,People are getting scamed on your platform please do take action against them. Do take strict against sellers like them. Customer care was extremely polite and understood my problem but couldn't help. ,8f2f09ab-bd3b-48d2-893c-c1b99d784325,,28/08/2023 14:58,28/08/2023 00:00,28-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
1f5acfa9-175b-4683-b335-f12cea1cbf8d,Inbound,Order Related,Delayed,Thanks ??,7dbc4302-7e6e-496a-8e68-cd0852c8f870,14/08/2023 22:37,28/08/2023 17:39,28/08/2023 00:00,28-Aug-23,SAHARSA,Books & General merchandise,180,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
b8fbb7b4-0aa0-4b1f-a22b-7b936674370f,Inbound,Order Related,Delayed,,474a5d1e-5913-45f2-9221-3711cd63753e,20/08/2023 12:20,28/08/2023 16:25,28/08/2023 00:00,28-Aug-23,PARBHANI,Books & General merchandise,374,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
659bc930-492a-48cb-9152-8506506f9ea6,Inbound,Returns,Wrong,,4886aab2-1b0f-486b-9774-9e6bf1577a3b,,28/08/2023 15:43,28/08/2023 00:00,28-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
8bfb8686-3594-44c8-95ef-c6c0e09b4037,Inbound,Returns,Reverse Pickup Enquiry,,1e1d72a8-9093-4011-a505-24ec83e47c6b,12/08/2023 16:31,28/08/2023 19:37,28/08/2023 00:00,28-Aug-23,RANCHI,Electronics,347,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
d5fdfac9-d32b-4e21-bafd-719570e3d09c,Inbound,Product Queries,Product Specific Information,,58d175de-a363-47b1-a6be-43a3a2910939,,28/08/2023 14:23,28/08/2023 00:00,28-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
96db333e-1a3b-47a5-8daa-77be7f0a231b,Outcall,Returns,Fraudulent User,,3625b113-6650-4d0e-9262-88b5b66e4968,,28/08/2023 20:04,28/08/2023 00:00,28-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
93467720-730f-40f5-9500-9a70b29da37d,Inbound,Returns,Reverse Pickup Enquiry,,c4e52930-b24d-452c-808f-133600718c37,,28/08/2023 07:10,28/08/2023 00:00,28-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
22148d77-2958-46ec-b091-ba35a94a6775,Inbound,Order Related,Delayed,,3dd03c83-7e93-43b8-a079-7a7cf662d3a3,,28/08/2023 09:48,28/08/2023 00:00,28-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,4
e0c1bae2-5cd9-4098-83cb-2485280344db,Inbound,Returns,Damaged,,51cc8533-1a2e-4289-b673-9dd68b1d404c,,28/08/2023 11:06,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
59067dce-c1d8-4fab-a159-3123d6a19995,Inbound,Returns,Reverse Pickup Enquiry,I had complaint twice time but you don't solve my problem.its third time and time of return has expired.what are you working.i,f9f18189-f015-45a1-b244-d78fc539d462,,28/08/2023 14:49,28/08/2023 00:00,28-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
10668906-40b7-43a0-8a95-958cdf591116,Outcall,Returns,Damaged,Happy with call care ,705a942d-4505-45b6-a387-5f3c94e97f04,,28/08/2023 21:42,28/08/2023 00:00,28-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
a8dad84f-0652-4ceb-af7e-fe3970ba41fc,Inbound,Returns,Reverse Pickup Enquiry,Problem   solve kariye ji,8bcf3aac-0f37-442d-8b3e-1c6e496f47a6,,28/08/2023 15:24,28/08/2023 00:00,28-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
0ea1791c-d31d-4452-858e-655b0a4b4fe2,Outcall,Order Related,Seller Cancelled Order,Ghatiya helpline,200784ed-6b7f-43cc-98b6-03282b7be192,,27/08/2023 19:13,28/08/2023 00:00,28-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
99d4c7b8-2c6a-4d67-89d1-2abb52b918a3,Inbound,Feedback,UnProfessional Behaviour,,02f0ed8b-6835-4aa6-b195-5ab3afa2fed5,,28/08/2023 10:54,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
789e5ba7-0886-49ef-9713-23867dd4a831,Outcall,Order Related,Delayed,Order   ho,c70dad11-d2cd-4f5c-bd70-f3c265f50a64,,28/08/2023 12:33,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
e874687a-1e48-4711-b341-44a01eeb4df1,Email,Returns,Return request,,6c5c6fdd-bdd2-48b1-8d07-83be7f078ae5,,28/08/2023 20:33,28/08/2023 00:00,28-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
b175082c-964b-424d-90ee-1280308fb0f8,Inbound,Returns,Reverse Pickup Enquiry,Kindly resolve my issue,b8d49b96-a7eb-489f-821e-0f172a60182f,,28/08/2023 13:04,28/08/2023 00:00,28-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
08bd76e7-5f8f-44be-b8e7-254d5e56b833,Outcall,Shopzilla Related,Signup Issues,,ccc0d263-5483-45da-8566-55143b544f61,,28/08/2023 19:13,28/08/2023 00:00,28-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e810496c-5fa5-4144-810e-f25e5af71b94,Inbound,Order Related,Order status enquiry,,a0a025fe-b56f-4a39-abd0-eaeb894eacee,,28/08/2023 21:20,28/08/2023 00:00,28-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8d87248e-666b-460b-91a2-92f3e0e541b4,Inbound,Returns,Reverse Pickup Enquiry,,e772b659-e9e4-4710-b2bd-312b3e78ae37,,26/08/2023 21:21,28/08/2023 00:00,28-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,4
b6598e0a-7b37-4f05-b3df-114c871c882a,Inbound,Order Related,Delayed,Good behaviour?,77aa6525-7b1d-4ddd-9a1d-6c375e5611e0,,28/08/2023 10:29,28/08/2023 00:00,28-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5b571469-c9c8-46bc-9dee-be5346136446,Inbound,Returns,Reverse Pickup Enquiry,,31a28d9e-02ec-4b03-a5f1-7f1645119ede,,28/08/2023 10:34,28/08/2023 00:00,28-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
db84c6a3-dff1-4bfc-a76e-465942091060,Inbound,Returns,Reverse Pickup Enquiry,I am fed up off with your service regarding shoes that I ordered.no justice to me still,1ff098d7-c811-4da8-9526-b86ccdca0e8d,,28/08/2023 12:02,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,1
8e1401e9-fc30-4db8-969a-54e82e111fe3,Inbound,Shopzilla Related,Shopzila Premium Related,,e415d7a8-f266-40e5-84b5-495fa6a7c041,,28/08/2023 12:52,28/08/2023 00:00,28-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
a3bea032-5c2b-4c3f-b746-223ca6ff9ca7,Inbound,Returns,Reverse Pickup Enquiry,,baefa30f-2b10-4cd1-a392-9ed5e23e5586,,28/08/2023 13:59,28/08/2023 00:00,28-Aug-23,,,,,Maxwell Castillo,Scarlett Chen,John Smith,0-30,Morning,5
92dc42ab-07a8-4651-bad7-0fe447193a04,Outcall,Returns,Return request,"My wish is that if the wrong product is coming, then talk to the customer in the same manner and solve the sushi problem and not solve your job.Thank you so much, just one sir has helped me a lot in solving my problem. Now I will just pray that my product should come right or else my money should be refunded ????Please ",6becff70-ea7a-4e92-9fa5-a60207d47d86,,28/08/2023 14:16,28/08/2023 00:00,28-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fe3f048f-2f3f-46e8-b425-452796ec4071,Inbound,Returns,Fraudulent User,,ede9c232-96c3-4748-9bc5-15b75998ab83,,28/08/2023 15:32,28/08/2023 00:00,28-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
2b9fa32b-be67-466a-9368-fd8fa809f290,Inbound,Feedback,UnProfessional Behaviour,,52a9dc1a-ba5c-4683-b727-ed7bc169ede1,,28/08/2023 18:33,28/08/2023 00:00,28-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,5
370e75c9-ccaf-4e12-b9b0-820f2c65acd4,Inbound,Returns,Reverse Pickup Enquiry,,1e5684d1-b843-4516-84be-e0cf54c2e204,,28/08/2023 17:26,28/08/2023 00:00,28-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
3047db16-443a-4f8c-9443-01a7103b7b6f,Inbound,Order Related,Order status enquiry,Please try to help . Stop this dictatorship,eed81f83-c773-42ac-95a3-ce0bee6856dd,,28/08/2023 19:01,28/08/2023 00:00,28-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
f0015f81-a519-4773-b7f7-a9501095f46d,Inbound,Order Related,Delayed,,7123f97d-a09e-4b84-9df8-8527fa43b01e,,28/08/2023 12:00,28/08/2023 00:00,28-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
8e64d241-ebfd-4a05-a41b-72d802b58035,Inbound,Returns,Reverse Pickup Enquiry,,bf126b17-541e-4d4b-bbd2-103848ebd7ac,,28/08/2023 06:06,28/08/2023 00:00,28-Aug-23,,,,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
6378d324-6977-4b13-9b5b-38663d374b33,Inbound,Order Related,Order status enquiry,,dd1bb44c-3897-49e2-9375-9d3cc3f22f5f,,28/08/2023 17:44,28/08/2023 00:00,28-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
a54d904f-d3cc-4222-800d-bcf503375bf0,Email,Order Related,Unable to track,,d6a56411-cdea-490e-9d5a-9914b933dfb2,,28/08/2023 18:30,28/08/2023 00:00,28-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
98ddfe0d-2aa2-49b7-8c31-c349916d966d,Inbound,Refund Related,Refund Enquiry,,6abf9227-5ec6-4aa9-b7a3-3cefc3b9ea1f,,28/08/2023 22:10,28/08/2023 00:00,28-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6d5b5802-18cc-4ec9-86cc-3fb97264dc72,Outcall,Order Related,Installation/demo,,2bacb06b-0013-4cea-bef2-cf9cf043f4cc,,28/08/2023 22:16,28/08/2023 00:00,28-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
9efb154b-ab9b-4674-bb0c-dcc8cb0c812f,Outcall,Refund Related,Refund Enquiry,,462eb6b2-60e3-4fab-9207-9b9f0e4564cc,,28/08/2023 19:42,28/08/2023 00:00,28-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
cf17825d-0ae0-441e-be36-4e7061ba9a27,Inbound,Returns,Reverse Pickup Enquiry,,26c0a9c9-30c1-46b5-8b33-cd5b720e419f,,28/08/2023 07:48,28/08/2023 00:00,28-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
677a4ede-01b9-454d-ae85-7415f2e668b3,Outcall,Returns,Missing,,bfdda689-302e-40f7-aae7-a188925d70ba,,28/08/2023 10:17,28/08/2023 00:00,28-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
1f263dd6-4f8c-4a9a-b393-9964ae413f9c,Inbound,Order Related,Invoice request,,97f41b43-d521-4212-bb79-aa52d109aac0,,28/08/2023 15:01,28/08/2023 00:00,28-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
6fcd574c-b1e8-4069-af70-475e00cc0d92,Outcall,Returns,Service Centres Related,,3641aae7-c8e8-4b56-bbfd-59c53935f516,,28/08/2023 19:49,28/08/2023 00:00,28-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,4
0f12365f-b740-4403-ba41-e7cf0b229b48,Inbound,Order Related,Priority delivery,,b9ec42c2-fd5c-4d6d-9051-3a3fed704124,,28/08/2023 21:42,28/08/2023 00:00,28-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,4
65e929ce-e72d-4ef2-a860-2f0c70091109,Outcall,Order Related,Delayed,Still I have not received my order as per schedule..so no meaning of providing delivery dates..very unprofessional services ,ed14b7dd-42aa-44fb-b69a-adca0967dc71,26/08/2023 00:33,28/08/2023 20:49,28/08/2023 00:00,28-Aug-23,AHMEDABAD,Electronics,37300,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
2173ce61-7dc0-4c19-b886-d469bfc2eb30,Inbound,Returns,Reverse Pickup Enquiry,Very good ,2239bb52-475e-4213-a33f-0cced4c6ccf2,,28/08/2023 08:17,28/08/2023 00:00,28-Aug-23,,,,,Ryan Payne,Scarlett Chen,John Smith,0-30,Morning,5
797c82d5-5075-4e8b-b367-6a7f6767ce2b,Inbound,Returns,Return request,Good,84fd3d98-0148-4210-b6eb-d9f0329d61bc,,28/08/2023 14:21,28/08/2023 00:00,28-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
32dca67d-b45f-4cfa-8399-2ad9728cde5a,Inbound,Order Related,Order status enquiry,Very good ,6da1d9c7-4c89-4742-9e59-8796caade101,,28/08/2023 14:37,28/08/2023 00:00,28-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
f5331757-136a-4674-a8ff-b8177e0b3f71,Inbound,Returns,Missing,,e7e66409-3023-4af8-9473-92c16754d0f9,,28/08/2023 15:33,28/08/2023 00:00,28-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
cab83c23-2d76-41b5-b134-3301ee93d4c4,Inbound,Order Related,Order status enquiry,Very nice ??,b1925327-e8d6-48c7-b592-e7e8b947985b,,28/08/2023 15:01,28/08/2023 00:00,28-Aug-23,,,,,Stacy Washington,Emily Yamashita,Michael Lee,>90,Morning,5
a4087844-8897-457a-ac66-bea5ea20f522,Inbound,Order Related,Order status enquiry,,7456500d-f985-4042-9b4c-997dd458a387,,28/08/2023 17:02,28/08/2023 00:00,28-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
b910bcd4-88ae-4632-a3b6-392adafed519,Inbound,Payments related,Wallet related,,4c4c1dc0-def6-4e80-be18-334ba077e3a7,,28/08/2023 11:13,28/08/2023 00:00,28-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
756997b2-e727-4390-8810-435689586c5a,Inbound,Order Related,Priority delivery,,155d201e-111d-4c49-bb6d-244206e6e119,,28/08/2023 11:06,28/08/2023 00:00,28-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
44b2a033-e42c-4189-b495-35e3c021fcba,Outcall,Shopzilla Related,General Enquiry,,0f1faad9-78c4-4122-99a8-67ba07cc13a9,,28/08/2023 11:59,28/08/2023 00:00,28-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
94e94ffc-0a87-4cb5-bbfc-f9f04243efcf,Inbound,Order Related,Installation/demo,,c748ef8f-5931-488f-849a-c6ba7729fc8e,,28/08/2023 14:30,28/08/2023 00:00,28-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
db4b6544-c9d6-40ae-8b92-69e67e17dff7,Inbound,Returns,Service Centres Related,,81096f76-07c6-4374-97c5-2b7d6c62539e,,28/08/2023 14:28,28/08/2023 00:00,28-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
cd78b6d6-7a0b-49c6-9627-f4755540741b,Inbound,Order Related,Order status enquiry,,8bb65a8a-1d29-4b7b-a3c4-1daf77945635,,28/08/2023 19:49,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
ae83dcc5-4803-426d-86a3-756b9f16b6a1,Inbound,Returns,Reverse Pickup Enquiry,Happy with the service ,f744a8d0-d08a-47da-b3d7-1f74a3fdcedc,,28/08/2023 09:46,28/08/2023 00:00,28-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
0c62d1bf-8b26-4201-9a70-425f80a79e1e,Inbound,Returns,Reverse Pickup Enquiry,Na,74568ebb-6ea4-46c9-9c24-f6a0c452d0fc,,27/08/2023 21:57,28/08/2023 00:00,28-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
bdafcd17-923a-4222-8910-93562657c8d4,Inbound,Feedback,UnProfessional Behaviour,,d008fa58-d467-4c79-b707-ec4a0109b64d,,28/08/2023 11:04,28/08/2023 00:00,28-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5951735f-8d2a-44ba-90ea-4ac7d1c0435e,Inbound,Order Related,Order status enquiry,,4f86903f-565b-431c-b05f-e4562a4f8c30,,28/08/2023 14:16,28/08/2023 00:00,28-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
4e67718e-7c6d-470d-861b-190d23f16d51,Inbound,Returns,Service Centres Related,,b0dfb5ab-59db-45dc-a8e1-f98cf0b6d74c,,28/08/2023 19:18,28/08/2023 00:00,28-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,2
a527f7fb-0e4b-427f-8adc-22828a0d3545,Inbound,Returns,Missing,,b9046ff9-9e2e-4b5a-9ab9-b71e252c7d32,,28/08/2023 20:36,28/08/2023 00:00,28-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,2
989e0227-f636-46ff-8893-7505c4137a25,Outcall,Product Queries,Product Specific Information,Keep doing great work,66792f2f-c03d-4b35-b99a-b993d5c10634,,28/08/2023 22:24,28/08/2023 00:00,28-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
d5a0e2b1-8481-4cca-9145-e8c354e845e5,Inbound,Returns,Reverse Pickup Enquiry,,ec6cf377-246b-4c8a-b2d7-39a6ac89d3ee,,27/08/2023 17:33,28/08/2023 00:00,28-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
6f7acfab-d1e9-4391-ba7a-3b541c73d78b,Inbound,Order Related,Order status enquiry,,0e9f8c0c-57bb-4f79-850e-e2d93ed93931,,28/08/2023 13:52,28/08/2023 00:00,28-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
e49692c4-3380-444a-ab6e-de0225e599a0,Inbound,Order Related,Delayed,Nice,7165a2d5-2ad5-4137-a113-35c8828463f5,14/08/2023 02:37,27/08/2023 19:32,28/08/2023 00:00,28-Aug-23,HYDERABAD,LifeStyle,4039,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
23af3a55-7a4e-4883-8c2a-9280f23de8f5,Email,Offers & Cashback,Affiliate Offers,,900a5ed4-506b-4a0f-a21f-e8d1f734234c,,28/08/2023 22:15,28/08/2023 00:00,28-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
2cdcb82d-e97b-4362-b682-7132ad284233,Inbound,Returns,Reverse Pickup Enquiry,,cbb2c051-0527-4df9-887d-2ed020c61222,16/08/2023 23:38,28/08/2023 20:07,28/08/2023 00:00,28-Aug-23,HYDERABAD,Home,999,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
fe8d554d-6a40-4911-8dc7-e3201757257c,Outcall,Shopzilla Related,Shopzila Premium Related,,7662e260-7934-459a-8c19-5ef5aac045ee,,28/08/2023 18:49,28/08/2023 00:00,28-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,4
c9088b95-9ba4-40e5-a879-dc9e13d7fb63,Inbound,Order Related,Delayed,,6934b215-a76f-4400-845a-446c653565c8,,28/08/2023 20:27,28/08/2023 00:00,28-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
6bacf0d7-37d0-4755-81a8-8e3f9f987291,Inbound,Returns,Reverse Pickup Enquiry,,08d07e34-9ebe-4a66-a50b-745bde7a343d,17/07/2023 23:26,28/08/2023 10:41,28/08/2023 00:00,28-Aug-23,CHANGANASSERY,Home Appliences,26290,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
382896f7-2f97-4c88-8531-313b95fc21be,Inbound,Returns,Reverse Pickup Enquiry,,ada50a20-a342-45c7-a39f-3fea261c4f3b,10/08/2023 15:51,28/08/2023 13:30,28/08/2023 00:00,28-Aug-23,SIWAN,LifeStyle,270,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,4
9217b591-e9f0-410b-878e-cedb091ab152,Inbound,Order Related,Order status enquiry,Thanks good person,7c283631-b1a3-46c3-9773-e3cc0d54966b,,28/08/2023 16:17,28/08/2023 00:00,28-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
54d324ab-80d7-40fb-bdda-71a10a1e4418,Inbound,Returns,Reverse Pickup Enquiry,Try to resolve all the issues of customer,fa048a00-b9ae-49df-b3dd-47be2b11deb1,24/08/2023 15:37,28/08/2023 13:36,28/08/2023 00:00,28-Aug-23,BHUBANESWAR,Electronics,999,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
c9f289ed-0270-4cb5-b96c-27e14fcf4d78,Inbound,Order Related,Installation/demo,,7badfe64-ae44-4097-86fa-24122182d8ca,,28/08/2023 10:33,28/08/2023 00:00,28-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
b4669e21-2434-4c6f-9a96-4cf680b2e46e,Inbound,Order Related,Unable to track,,6448e02e-dd00-46b1-a12d-a32b5ad230ef,31/07/2023 15:31,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,GURGAON,LifeStyle,349,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
5e699dcf-bc17-45e2-828f-fbdea4a4d45c,Inbound,Onboarding related,Seller onboarding,Good ,5f96d0c4-f000-4dfe-b801-a08b75b31b97,,28/08/2023 12:50,28/08/2023 00:00,28-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
b5e48c90-d3bf-4d74-a48e-0da858c5e6ce,Inbound,Order Related,Order status enquiry,,23ddf284-876c-4d90-b179-1032432254d3,,28/08/2023 20:36,28/08/2023 00:00,28-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eb19ef61-2459-4313-b915-6446a9f2c640,Inbound,Returns,Return request,,19e8a357-c135-4085-a52f-403ca88e6b12,,28/08/2023 08:04,28/08/2023 00:00,28-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
3468bfda-b5c8-4795-bf13-ce3bd343d382,Inbound,Order Related,Delayed,My all doubt soul,3d8c15db-c338-4ead-b082-ebf2180df920,,28/08/2023 13:16,28/08/2023 00:00,28-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
f72f97c7-55ce-4656-922a-fdea227b4fcf,Inbound,Order Related,Invoice request,,d4fc84c1-2fb3-43b1-936d-e7282df0972c,,28/08/2023 16:39,28/08/2023 00:00,28-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
3be3f60d-4adf-442e-a2a0-91b857ea8cd1,Email,Order Related,Delayed,Very good ,6dc5d252-a587-42f4-83d8-c89de46749e3,15/08/2023 16:16,28/08/2023 09:31,28/08/2023 00:00,28-Aug-23,HYDERABAD,Books & General merchandise,182,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a23dbf9c-1079-46cc-a47e-3add1a215919,Inbound,Returns,Reverse Pickup Enquiry,Refund ,6a6a8b6a-aa9a-4cbe-9dd2-c23ff94d39ea,11/08/2023 18:27,28/08/2023 19:19,28/08/2023 00:00,28-Aug-23,FAIZPUR,Home Appliences,549,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
cee49a5f-79bb-4c95-98d8-85470eaa51f9,Inbound,Returns,Reverse Pickup Enquiry,,f3ffffa3-4fc0-496f-ab4d-f0132ffc8377,,27/08/2023 21:43,28/08/2023 00:00,28-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
7bac7fcd-8ae1-46c0-9315-dc42325e5102,Outcall,Payments related,Payment pending,So glad ,979360d0-c159-4b38-8362-3988cdc5f100,,28/08/2023 13:25,28/08/2023 00:00,28-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
95d5fa75-b04a-4da1-96c9-1bdfcedf107e,Outcall,Returns,Return request,,2887bf70-b149-49d2-a947-353e59db4ffe,,28/08/2023 18:09,28/08/2023 00:00,28-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
771dace8-342b-4551-ba27-ea21befe67fc,Outcall,Returns,Reverse Pickup Enquiry,Good,323e1981-3b3d-4f79-8108-7ddac1f8267b,,28/08/2023 22:20,28/08/2023 00:00,28-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
ccc21c3e-97a9-41e9-89f2-65a5c7e609d8,Inbound,Order Related,Order status enquiry,Your delivery agents are  not doing good work...,1121dc82-f80b-48f4-8282-9359d7a195c3,,28/08/2023 14:38,28/08/2023 00:00,28-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
b72de98d-be87-42d6-862f-d13e47b2e3e8,Inbound,Order Related,Customer Requested Modifications,,7ba9237f-813a-465b-a87d-5b4b481726e4,,28/08/2023 12:12,28/08/2023 00:00,28-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
a2749021-f7cd-49ee-aece-4a5fae41cebb,Inbound,Returns,Return request,Thanks sir,07d12d71-3677-4879-98b3-90ea293bd20f,,29/08/2023 15:06,29/08/2023 15:07,29-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
6a71849d-536f-4bbd-8d11-c78b5433d7d3,Inbound,Order Related,Delayed,,bd02a6dd-81e2-4b03-b501-00d8894ebbe4,23/08/2023 19:38,29/08/2023 07:57,29/08/2023 07:59,29-Aug-23,JAMSHEDPUR,Mobile,14999,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
830bf86b-eb89-4569-872b-34c6616fc5d3,Inbound,Order Related,Delayed,Be updated yourself before making any commitment ,c535cd34-9783-4691-a623-515a21f4c633,,29/08/2023 09:33,29/08/2023 11:13,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
6e862e4c-f760-48fe-b7e4-ff75d64ee750,Email,Refund Related,Refund Enquiry,,65ae1a1c-da0e-4372-9d59-4dafb96ded49,,29/08/2023 09:36,29/08/2023 09:40,29-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
22ad8f9d-aa09-4a5c-a124-c039a62a62da,Inbound,Refund Related,Refund Enquiry,,9e448829-02e5-4125-9b1e-0b3ba02d0234,,29/08/2023 07:31,29/08/2023 08:09,29-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,2
12338dc2-a2cd-425f-b19c-9384b0f362a0,Inbound,Returns,Return request,,9ba14a1f-08bf-40e9-a98a-d94f79ccc358,,29/08/2023 12:17,29/08/2023 12:18,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
16c8e925-7d6b-42ef-8526-685e11f8fd8c,Inbound,Returns,Reverse Pickup Enquiry,Ni,ef9c0eb5-4f80-4c7a-b4b8-eec77147d04d,,28/08/2023 10:34,29/08/2023 17:28,29-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
1b3d61dc-614d-481f-94c0-9a35fc9709b5,Inbound,Order Related,Order status enquiry,12345,84f0fb0d-ecc6-471f-8ce7-5881e2b73c0d,,29/08/2023 10:02,29/08/2023 10:03,29-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
65ede28c-f306-49e7-88f3-e7ad5621cea8,Outcall,Order Related,Delayed,,308b8574-429b-4cc6-8f29-c8b8410da8a7,,29/08/2023 21:29,29/08/2023 21:35,29-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fc070073-d089-46a1-a454-fa35be281d51,Inbound,Product Queries,Product Specific Information,The support executive was very polite and very humble and very supportive. ,bf1f4041-ddda-4644-83e1-9d8f10aabdc3,,29/08/2023 01:46,29/08/2023 01:50,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
92391bd9-07ed-4b90-b814-02ed5817e22a,Outcall,Returns,Service Centres Related,,f37581e2-7226-4a3a-a223-610bfc9639d9,,29/08/2023 11:30,29/08/2023 23:52,29-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
ddde890d-b172-4b70-95f9-7cf9284910d9,Inbound,Returns,Reverse Pickup Enquiry,,efa0cb4a-5b68-4132-9ea5-93dcae21c8cb,,29/08/2023 18:26,29/08/2023 18:36,29-Aug-23,,,,,Belinda Fuentes,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1ac6c87c-a1d8-4573-924f-9ee081cd803f,Inbound,Order Related,Seller Cancelled Order,Try to insure dilivery partner make at least a call to customer before cancell a order,5d43a6a7-1405-4bae-8548-090e31f604cd,,29/08/2023 14:50,29/08/2023 14:52,29-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ea269014-c012-4dff-97d2-98c17d51967a,Inbound,Returns,Missing,,6eebbff2-bddc-405d-92f8-66e8f20c0825,,29/08/2023 18:19,29/08/2023 18:20,29-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3fcdb24e-3f75-483d-877a-7eb37d3b3a0f,Outcall,Order Related,Order status enquiry,,2f779236-fb0d-413f-9f12-1813ca6b626a,,29/08/2023 19:50,29/08/2023 19:52,29-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
d7cdc189-75ef-455d-a82e-1e4cbcedc363,Inbound,Product Queries,Product Specific Information,,96c427c5-6807-4931-a789-5a79c710a287,,29/08/2023 12:27,29/08/2023 12:29,29-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
370c2cc1-466f-49ab-8d6c-bee8461d8bf0,Inbound,Order Related,Installation/demo,My watch details and manufacture,cd62a3a4-9770-4c32-a6e0-3d76b359ff4b,04/04/2023 12:19,29/08/2023 17:52,29/08/2023 18:00,29-Aug-23,DEPALPUR,Electronics,1299,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,3
351e7d68-1278-416c-afd6-89a20beb2a6f,Inbound,Order Related,Delayed,Very bad service ,e317e3ad-6d37-4c06-8e19-bb1f5e52aa7b,21/08/2023 12:45,29/08/2023 14:51,29/08/2023 15:05,29-Aug-23,VARANASI,Home,249,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,1
d530a447-332c-46c0-95fc-c17d4f41d4ea,Inbound,Order Related,Order status enquiry,Nice explanation ????????,228caf70-a468-42d4-b19b-8c0172dad567,,29/08/2023 06:57,29/08/2023 06:58,29-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
03f3aaf6-85c5-4eb9-af30-7ab7cc7b627d,Inbound,Cancellation,Not Needed,Food,b0a0dece-5fda-4c0f-a69c-e6bcde3de8d4,,29/08/2023 08:02,29/08/2023 08:04,29-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b59adaed-c6db-4ca6-87b7-12fa015b369e,Inbound,Returns,Reverse Pickup Enquiry,,e66ab49a-42e6-40ae-84b1-022a5091df09,10/08/2023 09:58,29/08/2023 17:25,29/08/2023 17:33,29-Aug-23,SONIPAT,Books & General merchandise,202,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
3303b93c-6d30-4247-9b0f-88f6c844f13f,Inbound,Order Related,Priority delivery,,7134f8e3-0668-46e0-adef-8c68da393bbc,26/08/2023 11:52,29/08/2023 09:07,29/08/2023 10:09,29-Aug-23,DEHRADUN,LifeStyle,203,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
5fbb3ad8-0c55-4b0d-b94d-0e4a7f1abed3,Inbound,Order Related,Installation/demo,,8c216f54-6f44-4d50-b270-75e99c82c336,,28/08/2023 07:39,29/08/2023 09:57,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
259b5afa-20cc-4411-a190-5df9b197a1c7,Inbound,Shopzilla Related,Signup Issues,,caf91058-56ea-4961-a335-32648f6343d4,,28/08/2023 17:08,29/08/2023 08:35,29-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
ca708573-fa57-428d-9415-100061a40cc0,Inbound,Returns,Reverse Pickup Enquiry,,57e1997b-3b3d-4c0a-8f57-e7ea174a0110,,29/08/2023 15:07,29/08/2023 15:16,29-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
2431048f-b005-4a0e-8c1b-073ab17c71a9,Outcall,Returns,Reverse Pickup Enquiry,Very good parfomo I like it madam please contact me ,978de710-c61b-4039-9ae1-c6ef466f99c6,,29/08/2023 11:27,29/08/2023 12:23,29-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
eaee5ef8-9b6f-4169-9b15-77979d5ba83e,Inbound,Feedback,UnProfessional Behaviour,,a0fa67d4-80b7-40ba-940a-e273bb8f111c,18/08/2023 20:21,29/08/2023 22:01,29/08/2023 22:30,29-Aug-23,NAGPUR,LifeStyle,163,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
ef2b242c-ec45-4123-a439-9a6a5f4b3009,Inbound,Returns,Reverse Pickup Enquiry,Your seller are cheating your customers.you should improve the satisfaction of your customers ,2f4ab1c1-98e1-412d-8e84-1763cbcafb89,,29/08/2023 20:58,29/08/2023 21:08,29-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
c6ff770b-dcc5-4535-918b-b1b46d6964fa,Outcall,Order Related,Delayed,,ecd69579-024a-4467-aa5a-60afe8551dcf,14/08/2023 08:27,29/08/2023 20:11,29/08/2023 20:12,29-Aug-23,VISHAKHAPATNAM,Home Appliences,969,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
b954a303-a96d-4c9d-aba9-a25d38a0d39d,Inbound,Payments related,Payment related Queries,,1d64b52c-7639-43d7-a718-c088f885a1a9,,28/08/2023 21:25,29/08/2023 23:35,29-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
22cd1f17-0bd1-4cf9-ab4f-7e6f5804c771,Inbound,Product Queries,Product Specific Information,,dbf27e0e-0ca9-4470-9d4e-dd37dce551d5,,29/08/2023 22:06,29/08/2023 22:13,29-Aug-23,,,,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f270ede7-7146-4f00-9727-79590fb6e192,Inbound,Returns,Reverse Pickup Enquiry,,4d2338ff-0e56-4956-8992-c634afd6b0ee,,29/08/2023 09:57,29/08/2023 10:00,29-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
be644b34-1351-420d-9709-c3e8f5da764d,Outcall,Cancellation,Not Needed,Unable to cancel order,811e640f-8ad2-4756-a781-eb5960801c8c,,29/08/2023 10:37,29/08/2023 10:41,29-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
fa8cfd95-9d8e-491f-9a9b-677118c8b67b,Inbound,Returns,Return request,,df01ad0b-8368-4ecd-966e-12439f77b805,,29/08/2023 11:13,29/08/2023 11:15,29-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
b5b5c123-be20-4c65-a301-0d957442c4ea,Inbound,Returns,Reverse Pickup Enquiry,,a8fd12d1-3637-49c3-bb66-50e9c6102b3e,,29/08/2023 16:25,29/08/2023 16:34,29-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,1
f1e5860d-124c-446f-9540-3d8c35bbf882,Inbound,Order Related,Order status enquiry,Nice ,9e25b348-a298-40dd-b944-3d342f67d7f1,,29/08/2023 08:51,29/08/2023 08:53,29-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
a9b01035-1d70-432a-9c3b-afa9299953e7,Email,Returns,Reverse Pickup Enquiry,,0e7b88e3-d5f8-4a5e-98c1-f82002cb9183,,29/08/2023 22:01,29/08/2023 22:23,29-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
a872c784-341c-4b72-818c-dd69506e7f17,Inbound,Returns,Return request,If you dont want your product back than but i want my money back ??,8df0d8ea-e764-4df1-a5fe-ee05a819a556,,29/08/2023 06:10,29/08/2023 06:33,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
2d07e7f4-b834-4ab2-a8bf-b3daec436072,Inbound,Returns,Reverse Pickup Enquiry,Pls resolve sooner,bb004099-a778-4ae7-8a37-e1b61500d300,,29/08/2023 18:47,29/08/2023 18:50,29-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
9395fbba-7e0e-4a7a-96de-4a721e725f83,Outcall,Returns,Damaged,,499ddbf4-15c1-4adb-92c3-3f6b30925aa5,,29/08/2023 17:34,29/08/2023 19:52,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
187383e5-3f75-43d3-ba68-8ce67f655099,Inbound,Returns,Reverse Pickup Enquiry,,f9b297a2-8a59-43d9-a295-20760690a044,,29/08/2023 18:13,29/08/2023 18:42,29-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8e2152e2-1437-4425-881a-9b6fb00d5937,Inbound,Returns,Reverse Pickup Enquiry,,e514797d-a66d-4ae5-8322-991638139aa3,,28/08/2023 21:54,29/08/2023 11:58,29-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
387d0d1e-5ebd-4086-8a38-4148861fc3a1,Inbound,Returns,Reverse Pickup Enquiry,,4f8e1b30-3e4c-482e-80c8-0d969550c714,,29/08/2023 11:26,29/08/2023 11:39,29-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
832c6c2a-5e20-4a0f-a999-5553d6d9f597,Inbound,Returns,Reverse Pickup Enquiry,,6a3ba430-757c-481f-8c8d-ca6f07e62fea,,29/08/2023 15:56,29/08/2023 16:58,29-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
94021bb9-015e-4f5c-aacf-84108587f741,Outcall,Shopzilla Related,General Enquiry,My Shopzilla account is blocked ,68f41530-1701-4799-becb-7a06e42ba09f,,29/08/2023 19:34,29/08/2023 19:35,29-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,4
b5637e95-d208-4f51-989d-07683814aa5c,Inbound,Returns,Reverse Pickup Enquiry,Good??,fc8f6b8d-e0b9-41eb-bbbe-9c0976ab0c1e,22/08/2023 09:59,29/08/2023 09:43,29/08/2023 09:47,29-Aug-23,RAJAPUR,Books & General merchandise,373,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
0c5acdb1-dbf3-4a71-926f-8eb2b6506f7f,Inbound,Feedback,UnProfessional Behaviour,,1c3f096d-1c94-4451-a062-eade5f0cfe5a,,29/08/2023 07:06,29/08/2023 07:24,29-Aug-23,,,,,Briana Patton,Aiden Patel,John Smith,>90,Morning,5
5431f00b-7dfd-47ae-9d92-08a14e77d8b9,Outcall,Returns,Return request,Thank you so much sir I am very happy with talk to you and very easly slove my problem,d492a53e-793f-48b8-bfbc-df081f7313da,,29/08/2023 07:49,29/08/2023 07:56,29-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
53923741-2905-4478-926f-0abbb5898ea2,Outcall,Returns,Reverse Pickup Enquiry,,3ceb623f-2687-405e-b952-e5ed94f0ec30,,29/08/2023 11:16,29/08/2023 12:01,29-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
3ec88f96-9210-4686-8ebc-953abbad9ca9,Inbound,Returns,Reverse Pickup Enquiry,100,81c2c2ea-bf43-4872-b21e-90149dfbf9c8,,29/08/2023 20:16,29/08/2023 23:16,29-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
68ff7693-befc-4a02-b8dd-5eb9f493e1d5,Outcall,Returns,Reverse Pickup Enquiry,,b0113aa7-410c-433b-b610-52e26cdba334,,29/08/2023 14:35,29/08/2023 14:43,29-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
d024e0eb-6773-4f38-8084-45308683ca41,Inbound,Returns,Return request,Fully satisfied ,4542c26d-959a-45df-951f-d06af540b1c5,,29/08/2023 14:03,29/08/2023 14:50,29-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
f0396eff-6c27-4af9-bb35-c0602b06176b,Outcall,Returns,Technician Visit,,dc31b951-4af7-4766-82f4-feea63a82984,,29/08/2023 15:19,29/08/2023 16:23,29-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,4
79240770-cddd-4942-9950-18f5f89c93d2,Inbound,Returns,Wrong,,13cb2284-5278-4d50-a4c7-48dee55c1fd7,,29/08/2023 06:50,29/08/2023 06:58,29-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
3f9e0404-07a3-4754-ba50-fe84b330b1ed,Inbound,Order Related,Delayed,,efd8c033-948e-4904-bdbf-67c518f7fb0c,,29/08/2023 10:42,29/08/2023 14:42,29-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
ef19946c-5438-4663-8962-9c0f8d993b18,Inbound,Refund Related,Refund Enquiry,,ce85829c-5b51-435d-83da-f923395b5627,,29/08/2023 11:25,29/08/2023 11:29,29-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
407cb8a0-15f1-4d69-a03e-831b6ad5b325,Inbound,Returns,Reverse Pickup Enquiry,Mast hai ,53871d70-3f4e-4433-9810-319d6efa34f6,15/07/2023 15:37,29/08/2023 12:24,29/08/2023 12:26,29-Aug-23,LUCKNOW,Electronics,1498,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
d2dc0a5d-281b-4759-9cdd-7ac9ff5a37b7,Inbound,Returns,Reverse Pickup Enquiry,,aed42481-d23a-47bd-a3d7-806ceb5d8e71,,29/08/2023 11:58,29/08/2023 12:03,29-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
434e7e0e-d3b7-4beb-ab12-8032f15eca17,Inbound,Returns,Missing,,728b8fce-73da-44c2-b1af-48ae93cefd10,,27/08/2023 16:07,29/08/2023 12:35,29-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
4b9ce43e-95bb-4edd-a345-e4387a2175ba,Inbound,Returns,Reverse Pickup Enquiry,,f4138ede-8249-4c8a-8940-b2983915b0ab,,29/08/2023 09:08,29/08/2023 09:09,29-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
16a87cdf-a9e3-4f1a-9b3f-24521548d039,Inbound,Shopzilla Related,General Enquiry,,121c7c32-b375-4dff-8daa-a608542d8ced,,29/08/2023 11:22,29/08/2023 12:11,29-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,3
9cbe8aec-109e-4571-b901-856d9e578873,Outcall,Order Related,Installation/demo,Not satisfaction ,54d11847-ef40-4046-9772-58feb9e523a9,,29/08/2023 15:12,29/08/2023 15:19,29-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
148bb853-5958-4115-b705-d6042932dfea,Inbound,Returns,Return request,,17c85200-93a5-4944-983c-50c31524dd23,,29/08/2023 15:49,29/08/2023 20:29,29-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
c920c3c2-e388-4f8b-8d45-e42e533e38c1,Inbound,Product Queries,Product Specific Information,Good service,5ded6dba-4b43-4c12-9f8c-8fa0205c6531,,29/08/2023 21:01,29/08/2023 21:03,29-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
4cd32683-bed3-42ed-842b-7d663f34b9c9,Outcall,Order Related,Priority delivery,Good experience ,59cf70f9-d23e-4816-863e-4b0dea6df09d,,29/08/2023 08:20,29/08/2023 09:14,29-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
5d895514-51d0-4c69-b2a7-9a4649edcd82,Inbound,Refund Related,Refund Related Issues,,32c86a4b-ccd2-4561-8947-ac2c05b9e693,,29/08/2023 08:47,29/08/2023 08:50,29-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
fc998ac9-d18b-434c-823b-c738494d9d2e,Inbound,Product Queries,Product Specific Information,,75661558-309e-41ca-b882-538bcfc9e6be,,29/08/2023 19:54,29/08/2023 19:56,29-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7f270707-b072-4026-ac2a-04d2b7f74532,Inbound,Order Related,Delayed,,2e907b4f-4af7-47fb-afb9-feda9167bce8,,29/08/2023 21:31,29/08/2023 21:44,29-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
061e474b-e203-4a4c-9872-0dda3ce62d47,Inbound,Returns,Missing,,27016e8a-ce7d-444b-9b4c-134a10483ee7,,29/08/2023 22:44,29/08/2023 23:06,29-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
56e9548a-58fe-41fe-a570-e00b2441a3e6,Inbound,Order Related,Seller Cancelled Order,Very nice service ,bee974e2-dad2-456c-a2de-ff0a1b74fb0d,,29/08/2023 09:38,29/08/2023 09:46,29-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
92f099b5-c616-46b3-918a-29d017085997,Outcall,Returns,Missing,,61609728-28f9-43b6-ade1-4b066b8ab5a6,,29/08/2023 13:50,29/08/2023 18:53,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
a980dc23-130b-420a-a823-2537efc604c8,Inbound,Returns,Reverse Pickup Enquiry,,a97d6c92-20a7-47dc-9556-90ba2a243781,,29/08/2023 19:33,29/08/2023 19:35,29-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
51a95178-35e3-4610-b427-d5d39202f7d2,Inbound,Returns,Return request,Very good response customer care,c105182c-89cc-4972-a18b-11ef99d2a4a0,,29/08/2023 20:34,29/08/2023 20:37,29-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6ffb8006-fdd1-4532-9015-f129bf8b6872,Outcall,Returns,Reverse Pickup Enquiry,,368f8bd0-8b26-48f8-b53c-ca6c65f5bfac,,29/08/2023 21:29,29/08/2023 21:30,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
00b05d0c-fd9e-4fb9-91af-274b78ef5abd,Inbound,Returns,Return request,,3f9a48a3-28e8-485f-874e-6f87f554b44f,,29/08/2023 21:51,29/08/2023 21:53,29-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
68132d83-43f1-4ac7-9b49-934d991fe044,Outcall,Returns,Reverse Pickup Enquiry,,55c37bae-249e-4f86-af39-9647f360d047,13/08/2023 18:50,29/08/2023 14:00,29/08/2023 17:14,29-Aug-23,THANE,Affiliates,62,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
a634e41b-39c7-4192-90e8-e9a5bc00d180,Inbound,Order Related,Delayed, I will Never trust on Shopzilla now,4b3c6274-1ff1-48f3-9725-44b17ad2c443,,29/08/2023 17:19,29/08/2023 22:37,29-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
a5d0493a-4e75-4558-9a08-493c3e933000,Outcall,Order Related,Order status enquiry,,5012b9a9-fd9d-40dd-9ecf-327652e437b0,,28/08/2023 20:09,29/08/2023 05:27,29-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
68a9e156-7650-4e6e-a5d2-20f966e2d910,Inbound,Returns,Fraudulent User,Good,fe1ff966-6178-4164-bd87-d7a0be917e19,,29/08/2023 11:56,29/08/2023 12:11,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
1f2c70d1-ca72-4ad6-833c-5ee1593b1524,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla faltu bad service haiPaisa khata he ,3865cab3-a88e-4ad9-a7f8-e9c6f9d2bd58,,29/08/2023 13:02,29/08/2023 13:03,29-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
cee38057-69ec-49bd-8c7f-3a37d3cb7773,Outcall,Returns,Reverse Pickup Enquiry,,8da1f53d-4569-4cca-a114-c19ed66081ba,,29/08/2023 23:07,29/08/2023 23:11,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
02288297-c814-4105-bbff-dc99949ea585,Inbound,Order Related,Order status enquiry,,448174b1-4561-43c9-8f7f-918f206f8786,22/08/2023 22:23,29/08/2023 13:53,29/08/2023 14:08,29-Aug-23,MEDAK,Books & General merchandise,899,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
667bd65a-8549-4b58-8195-b20da152a7c9,Inbound,Feedback,UnProfessional Behaviour,,a5a59504-ea55-428f-9806-a389448967f3,,29/08/2023 15:41,29/08/2023 15:44,29-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ae5d13a8-579d-4157-b68c-37d907abf880,Inbound,Returns,Reverse Pickup Enquiry,,2608112b-42b4-45a2-8a48-0dee204c3add,,29/08/2023 20:45,29/08/2023 20:52,29-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
d20ea039-628d-493d-a42a-005eb43d74bf,Inbound,Product Queries,Product Specific Information,,84d24b34-20ff-4574-b3ad-f20c3f3d58c5,,29/08/2023 20:01,29/08/2023 20:09,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
58d6f01d-bc1e-469e-a500-7ae3317f6133,Outcall,Feedback,UnProfessional Behaviour,,3ba5db7f-ecd2-4111-8968-171b08604b47,,28/08/2023 19:59,29/08/2023 12:02,29-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,2
97450927-b844-42f3-8cae-0ffbe11401f5,Inbound,Payments related,Online Payment Issues,Shopzilla is worst,90468f20-724b-4d8c-b3c9-1cd37d9583e4,,29/08/2023 17:19,29/08/2023 20:15,29-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,1
c3ac0a6b-9ee7-4a2a-8772-84599c5a3427,Inbound,Order Related,Delayed,Good call,dd68923b-cdc0-4d00-a3e6-1c1e7c2b1aac,22/08/2023 09:13,29/08/2023 14:53,29/08/2023 14:55,29-Aug-23,NEW DELHI,Books & General merchandise,46,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
caac66b8-c449-44a7-82f2-26406b2e9446,Inbound,Order Related,Seller Cancelled Order,,f05e9bf6-489a-417f-97b4-7a23ecba7e26,,28/08/2023 12:50,29/08/2023 14:54,29-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
5b2bcb3b-177a-4d2d-bec4-d28f6a54e82b,Outcall,Returns,Reverse Pickup Enquiry,,5975caba-1b8d-4a99-960d-fcf4a0b69468,,29/08/2023 11:38,29/08/2023 11:39,29-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
518cab23-003e-4b98-a57c-e923c959e189,Inbound,Returns,Fraudulent User,,b6c1bbfe-1a1c-4e50-9173-749d5a4e1e99,,29/08/2023 08:22,29/08/2023 08:34,29-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
62ffa696-f4b6-4955-b282-865e7f9d4b95,Inbound,Returns,Reverse Pickup Enquiry,,a5f2a390-6f73-486d-988b-31529bfd053f,,29/08/2023 11:32,29/08/2023 11:33,29-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
fd6783b9-872a-4fd9-8df6-e35b83407eba,Inbound,Product Queries,Warranty related,,fdf079fd-5f5a-4d84-93aa-8f9236a694dd,,29/08/2023 12:28,29/08/2023 12:41,29-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
29702335-d25c-4d89-bdf8-9415f2cc40fc,Inbound,Returns,Return request,Rong product,09415ffb-bf42-43e1-8ff3-429369534c71,,29/08/2023 21:27,29/08/2023 21:33,29-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
bb01bd6b-0170-450d-8178-91787a52ab40,Inbound,Returns,Reverse Pickup Enquiry,,81e25425-df36-40ff-b381-3db4cfcac1e2,,28/08/2023 13:22,29/08/2023 12:09,29-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
92d62b45-8f5b-4a85-87c1-ed769eb35afa,Inbound,Returns,Reverse Pickup Enquiry,,0ad9b7e4-515a-4257-a471-d32f62ffd214,,29/08/2023 09:13,29/08/2023 09:19,29-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
04fa898e-2b57-4c46-a7f7-f6d8677400e9,Inbound,Payments related,Payment related Queries,,287039d6-4180-4c18-a01b-03aee983e402,,29/08/2023 17:43,29/08/2023 17:46,29-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,5
ee77a68d-e3b1-4756-8492-d2eb643bd9a0,Inbound,Refund Related,Refund Related Issues,I want to right help as requested by me.Not any convenient or offerings accept.,bf7e88f6-14cb-43a6-bfeb-464417a6804b,,29/08/2023 11:41,29/08/2023 11:47,29-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,2
ebc6e9d2-9e19-476c-8fac-309945f7ae4b,Inbound,Refund Related,Refund Enquiry,????,45e87471-9bb7-4c46-81e2-3217bee2eb0a,,29/08/2023 12:14,29/08/2023 12:14,29-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
509f6bb9-cf43-4c3d-ab17-9911bed2841d,Inbound,Returns,Reverse Pickup Enquiry,,c7f558ff-defb-49c4-a57f-1e8d430dde48,,29/08/2023 13:03,29/08/2023 13:08,29-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
77930b1a-f241-4c45-aecd-ba5ab51d3c63,Inbound,Cancellation,Not Needed,Service is very bad.,21e8c1d9-a35e-476c-9cd6-c05687357431,,29/08/2023 16:59,29/08/2023 17:00,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,1
1750a05f-3983-4957-9723-78a2f69e70ff,Outcall,Returns,Return request,,64f62cf8-1f1d-495f-a85b-887565842374,,29/08/2023 12:11,29/08/2023 12:16,29-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
efa5d4fe-b873-4d4c-9e13-1d519e3b1aea,Inbound,Returns,Return request,,c33ddd71-de4a-4778-ac4c-105a9a21a064,,29/08/2023 15:10,29/08/2023 15:15,29-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
e7770746-a8fd-457b-be6c-7ea2c04b85be,Inbound,Returns,Reverse Pickup Enquiry,,fe54ed7d-d5fb-465c-824e-0c10a1346fd2,,29/08/2023 14:52,29/08/2023 14:55,29-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
b0732bf1-657e-4d2b-a9f6-c0650ce38871,Inbound,Payments related,Online Payment Issues,,60f76ff6-e3a6-4266-8125-94fe4fc7b450,,29/08/2023 15:38,29/08/2023 15:44,29-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
fe997228-f212-46a4-b03c-a0e5e5c94aec,Outcall,Returns,Reverse Pickup Enquiry,,56dc4857-febf-4ed6-a3d4-85088b83a61b,,29/08/2023 11:22,29/08/2023 12:37,29-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
8e25a137-577a-4b33-8c03-de1a51d97839,Inbound,Order Related,Delayed,Please enable chat option and pls don't misplace things. On the last moment . Literally Shopzilla should be banned . ,950d7280-e14b-43f7-b6e3-c9640744c9d3,,29/08/2023 23:08,29/08/2023 23:16,29-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
22c7adc0-aabb-4ecd-b40c-88424f1334c3,Inbound,Order Related,Delayed,,9cbc22d7-ca03-43b5-96e0-19ed46bd958f,,29/08/2023 15:46,29/08/2023 15:48,29-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
590d2729-34bd-4252-867e-78fb1ec1a929,Inbound,Returns,Reverse Pickup Enquiry,.,130e1491-ae17-46c3-89e5-2f76d222d3f1,,29/08/2023 10:12,29/08/2023 10:16,29-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
26c24200-4e5c-4f6b-9ac9-5f6b54eda7b0,Inbound,Feedback,UnProfessional Behaviour,,a45de883-1bf1-42bd-9a82-23af6c1987cd,,29/08/2023 16:33,29/08/2023 17:48,29-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7451d255-83e5-4c9a-a6c8-a91267faad9c,Inbound,Product Queries,Product Specific Information,,804ef103-f25f-48ad-8b2e-e024582326d1,,28/08/2023 21:46,29/08/2023 08:12,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
05e68e7e-ee8a-4e1f-825b-5fde0b3e4ab2,Email,Returns,Reverse Pickup Enquiry,,195b8c6a-7746-4fb3-98b8-3aebd52f1ae8,21/08/2023 08:35,29/08/2023 14:07,29/08/2023 14:16,29-Aug-23,PUNE,LifeStyle,290,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
9d87f3cd-ec62-4f3e-98fa-a0d1cb301648,Outcall,Returns,Fraudulent User,,137b7f8a-8e90-450a-ad12-722589c0cc49,,29/08/2023 12:52,29/08/2023 13:24,29-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,2
d2bbb076-20d7-4026-9de8-4390aba53922,Inbound,Returns,Service Centres Related,,ffc4a6c1-e60e-4885-9322-5d18b78b2f32,,29/08/2023 13:58,29/08/2023 14:01,29-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8b32ae75-2693-4683-ae57-e61da0956186,Inbound,Shopzilla Related,General Enquiry,,6b12cdeb-9d16-4fc0-a408-f0007efcccc1,,29/08/2023 23:46,29/08/2023 23:48,29-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
2d7b6f39-4aa6-4f3b-a619-d6bd881c2b1e,Inbound,Order Related,Seller Cancelled Order,,6faa3f45-1d80-4b6d-8c6d-7ed685e509fa,,29/08/2023 07:30,29/08/2023 07:33,29-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
85feec47-a5c1-468a-95a2-3dfdf5ebee4d,Inbound,Shopzilla Related,General Enquiry,,0b4fc721-e9a6-4b3f-b2d1-b77d152a469c,,29/08/2023 14:20,29/08/2023 14:28,29-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
dce0bed8-e0ab-495e-8b8f-64849305577f,Inbound,Order Related,Installation/demo,,e51e6cc7-fc5c-440b-992e-23fe74127209,,29/08/2023 18:28,29/08/2023 18:32,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
886c3d64-548f-40dd-b68b-7598875dfed3,Inbound,Product Queries,Product Specific Information,Thank you ,72110c0a-e86f-458c-961a-5ede2deaff54,,29/08/2023 22:53,29/08/2023 23:23,29-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ec674831-a5b0-4c1b-a90c-69c173345aeb,Inbound,Returns,Return request,Customer support executive nice behavior ,6df9d7fa-4337-4379-bd16-fce8605be77b,,29/08/2023 21:03,29/08/2023 21:07,29-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
5dcb5dcf-eea8-4b8a-88cb-9a1870dac10e,Inbound,Order Related,Installation/demo,Excellent Work ,33281646-4ef1-465a-8606-b5ab8ed34870,,29/08/2023 14:39,29/08/2023 14:48,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
460d8e1f-9393-4d18-ac4b-7eaf2ca7ff0d,Inbound,Returns,Reverse Pickup Enquiry,All support r good but my problem is not resolved ??,d05d8202-d4c3-4c69-b4f3-0cee7a702711,,29/08/2023 17:32,29/08/2023 17:41,29-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
eb67a416-d825-46bb-9844-94ae43aedeb3,Inbound,Order Related,Order status enquiry,Happy,935f2a4a-a3d8-4bfc-8970-2e51f0772006,,29/08/2023 21:11,29/08/2023 21:12,29-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
395b9442-21e6-4a2d-92b4-d7bce1925d73,Inbound,Returns,Wrong,,04c69174-39fc-4cbe-9fd0-daac1e5e6ef5,03/08/2023 10:12,29/08/2023 11:07,29/08/2023 13:58,29-Aug-23,GURGAON,Electronics,837,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
0265b207-d350-49c0-89de-f360cffddbcf,Outcall,Returns,Reverse Pickup Enquiry,,e32a2db1-3462-4da4-a518-17f92fb3c64c,,29/08/2023 19:08,29/08/2023 19:11,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
df6f3a73-4e74-496f-8c18-8ed51a96096a,Inbound,Payments related,Wallet related,Agent was nice person ,310cef4b-2dec-4ad5-9ec4-3cd5201fad9b,,29/08/2023 20:39,29/08/2023 20:47,29-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0356725f-9309-47b7-8650-0ce4bbbaed87,Inbound,Returns,Return request,He has good communication with patience ,e1739ae8-9960-4c26-a23f-a8928ec4e525,,29/08/2023 21:50,29/08/2023 21:56,29-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
ed262b5a-7e0e-4641-ae4f-852e16fa59c0,Inbound,Order Related,Delayed,,5621fbb5-e40f-4af4-a5ec-e9a6e59cf5c3,,29/08/2023 10:04,29/08/2023 10:07,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
03811e62-bdd5-4aef-8d10-a17336581ff3,Outcall,Order Related,Order status enquiry,,bba4b1d6-6f4c-448b-9fb9-377ada81e2de,,29/08/2023 11:10,29/08/2023 11:11,29-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
f4159273-1266-438b-8a91-7dbc1879e05d,Inbound,Payments related,Online Payment Issues,Best,b7b2465b-048a-4b1e-a013-ef51c1c33f47,,29/08/2023 14:35,29/08/2023 14:56,29-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
98945a61-e837-4e59-83c3-3cc3b866ecb5,Email,Returns,Return request,I don\u2019t have any issue,d8cef0e3-8d8a-4827-b787-f9181d830e0a,,29/08/2023 14:46,29/08/2023 14:57,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
7976d13b-3fa0-45b2-8eb5-bd0f436a619f,Inbound,Returns,Reverse Pickup Enquiry,"The customer executive was very good, she's very Professional and polite, she knows what my problem was and was very helpful throughout my conversation.  But the return refund service of Shopzilla is ,i don't know, it's first time I'm facing this issue, so can't tell good or bad but my order canceled automatically by itslef",8937ba78-7380-41f9-ae65-a43e3192aa34,12/08/2023 10:58,29/08/2023 11:04,29/08/2023 11:05,29-Aug-23,IMPHAL,LifeStyle,1815,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9d622f65-5245-4bef-9e73-197226fd3745,Inbound,Product Queries,Product Specific Information,Coustomer Service was good ,a9f52ac3-d8fd-43ee-ab19-1c6fcd03510f,,29/08/2023 17:36,29/08/2023 17:40,29-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,2
5a0161d8-9181-4860-abf3-975e91b214ff,Email,Order Related,Delayed,,2cc6d4b8-40d6-4865-82dc-70bb79d792a6,18/08/2023 13:53,29/08/2023 11:30,29/08/2023 11:55,29-Aug-23,AHMEDABAD,Books & General merchandise,600,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
9d76aaa8-3745-45db-806f-cf4000af655c,Inbound,Order Related,Delayed,,49ae21f9-ba56-4726-a1b0-858e959ab704,16/08/2023 23:22,29/08/2023 08:25,29/08/2023 08:27,29-Aug-23,SHILLONG,Books & General merchandise,296,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
d28078c8-568c-4228-83f7-afce8e9dd642,Inbound,Returns,Exchange / Replacement,,7becf79c-c93f-421b-810a-fc1a0a6ae52b,,29/08/2023 06:37,29/08/2023 06:50,29-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
ded5f606-7278-47e6-83a9-6aa60f08a6ac,Inbound,Shopzilla Related,Shopzila Premium Related,,632a30b0-f54e-4c9c-92ff-a668b8967569,,29/08/2023 11:44,29/08/2023 11:44,29-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
afdf6c3c-1e95-491d-af1e-8d116b9c49a5,Inbound,Order Related,Installation/demo,good service ,4bd3467e-02d3-48e1-850b-473fc51f0250,,29/08/2023 21:10,29/08/2023 21:10,29-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
cb7aa1c9-3cac-4941-93e9-084509a5b0bd,Email,Order Related,Delayed,,ced99731-c8d4-4209-89b0-b6ffc0b68df2,22/08/2023 01:58,29/08/2023 11:43,29/08/2023 19:34,29-Aug-23,PUNE,Electronics,499,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,3
0659de73-8ed5-41fb-aa69-3da2e17b4ce3,Inbound,Order Related,Order status enquiry,,117e34a2-f1e7-4849-8ee9-737ca7948e2c,20/08/2023 11:46,29/08/2023 16:43,29/08/2023 16:51,29-Aug-23,KARTHIKAPPALLY,Home Appliences,23999,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
0620f7bd-1746-45a8-8f17-e6925d962fb4,Inbound,Returns,Reverse Pickup Enquiry,,10a3c6be-4002-42a9-8159-d6cae8330ddd,,29/08/2023 10:21,29/08/2023 10:58,29-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
29d615b8-5f79-4aec-9500-07c38f7d9f9f,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,f2dd5205-b35d-4750-879e-28af5169916b,,29/08/2023 13:47,29/08/2023 14:15,29-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
81611a12-06d6-4748-9b7c-3d77b28d6ee9,Inbound,Returns,Return request,,5ea01494-a1b6-4c65-b056-8288a54b6cea,,29/08/2023 09:42,29/08/2023 09:44,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
dcfa14f9-5fd1-4e21-962b-9092d646a1bf,Inbound,Returns,Return request,,74e1cb1a-f2b2-4904-9db1-5e44e7140328,,29/08/2023 17:51,29/08/2023 18:14,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
f368c949-01c1-470d-a679-b949e1dd8777,Outcall,Order Related,Order status enquiry,,f5e6e1e0-f277-4d4c-a793-e43821519b85,,29/08/2023 21:53,29/08/2023 21:58,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
5b96963b-5d79-405e-bfc9-6b4cce3ab0b3,Inbound,Order Related,Order status enquiry,Good ,52da3fa2-859b-4d51-8e87-d5d595e4abcc,25/08/2023 19:37,29/08/2023 17:28,29/08/2023 17:36,29-Aug-23,BALESHWAR,Books & General merchandise,289,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
70e0180f-450f-45d2-96e5-c9f9e69051a5,Inbound,Payments related,Payment related Queries,,d1986644-168d-4818-bb43-8d5b30171f52,,29/08/2023 10:26,29/08/2023 10:55,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
9c0d826d-5f27-49c6-8770-b29969442bd4,Outcall,Order Related,Order status enquiry,,7b2ab9f7-38e2-4d09-8f7a-ba679d0e0ff2,,29/08/2023 18:52,29/08/2023 19:04,29-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
11f164d7-ec99-4435-a5c2-c74df0635b27,Inbound,Order Related,Delayed,,12b3870d-0be5-410d-a190-1e166792a728,13/08/2023 16:18,29/08/2023 16:11,29/08/2023 16:13,29-Aug-23,AHMEDABAD,LifeStyle,584,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
55c2a19f-7592-4b84-8d6a-a0a0be31a6cb,Inbound,Returns,Reverse Pickup Enquiry,,4328f7e2-a451-4b6d-839b-ddb89aa387b5,,28/08/2023 10:41,29/08/2023 12:30,29-Aug-23,,,,,Jessica Williams,Lucas Singh,John Smith,31-60,Evening,1
51caca2c-d6ce-44e0-a95d-3ef465a8b7f9,Outcall,Offers & Cashback,Instant discount,"KOTAK 10% CREDIT CARD DISCOUNT WAS THERE DURING THE BIG SAVING DAY BETWEEN 4 TO 9 AUGUST BUT Shopzilla HAS NOT GIVEN DISCOUNT TO ME, THIS IS NOT ACCEPATBLE AND I WILL NEVER BUY ANYTHING FROM Shopzilla HEREAFTER.",a40c066b-6294-44e9-92ed-080534c84474,,28/08/2023 22:30,29/08/2023 06:08,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
25e360c3-bb8e-445b-b783-a3c4bc3e96e3,Inbound,Order Related,Installation/demo,Mera product kharb nikala or koi solution nahi    vv ?????? ???? ?? ??? ?? ?? ?? ???????????? ??? ?? ?? ??????,0027d32f-bebe-4468-87f1-caf9a1be7993,,29/08/2023 11:59,29/08/2023 12:18,29-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
8c5efb8b-7a0e-4ef3-9b35-96ceca298533,Inbound,Product Queries,Warranty related,Very nice and ??,d96ec27b-c5b9-4f9d-b3f6-083cbb9ef7ea,,29/08/2023 12:51,29/08/2023 12:59,29-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
e5c518c6-ab92-464a-b3bc-e29168fbf206,Outcall,Order Related,Priority delivery,,0991aa5a-55a6-4da4-89ec-3611a0b9614a,,29/08/2023 16:37,29/08/2023 16:39,29-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
fc97f811-34d5-4622-9682-3592af4042fa,Inbound,Returns,Reverse Pickup Enquiry,You can make your service more secure ,cf417552-b9a4-45a5-88ac-ef0d6b265ecb,13/08/2023 12:32,29/08/2023 13:09,29/08/2023 13:36,29-Aug-23,SASARA,LifeStyle,399,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,2
c69a005a-2b21-4a48-b1bd-27feaf26e5a1,Inbound,Order Related,Delayed,,ce322167-3d84-44a9-a320-c960405e1a9b,22/08/2023 19:16,29/08/2023 10:49,29/08/2023 10:51,29-Aug-23,PUNE,Mobile,8499,,Mike Frost,Madison Kim,Emily Chen,>90,Split,5
d4d1d0bf-b02d-4782-aab0-aa0f0cd1f916,Outcall,Order Related,Delayed,,e35d6c30-4d36-4d4d-b661-d810eb682aa2,16/08/2023 10:12,29/08/2023 13:11,29/08/2023 20:58,29-Aug-23,DHANBAD,Home,75,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
4d340598-ab06-4636-bb25-402fa91c4809,Inbound,Returns,Return request,,780552b3-f379-41ba-a7c6-f27e38600bb7,,29/08/2023 11:55,29/08/2023 12:04,29-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
56538418-aed0-4f62-8a9a-cfdd9b37a821,Inbound,Returns,Fraudulent User,,5d7ce1f3-d142-43e9-84ff-4f1618a404a3,,29/08/2023 15:13,29/08/2023 15:29,29-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,4
10571558-a847-46b0-9d0d-3249d3e84669,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,7e7de0df-20a8-4ca6-88e1-ec6a5adebcc2,,29/08/2023 16:00,29/08/2023 16:02,29-Aug-23,,,,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,5
78aac264-5144-44d1-8e23-ec6aa25fecdf,Outcall,Returns,Return request,The customer executive is so polite and good behaviour i want to rate her 5 ,2edc7f0a-22ff-44c2-beb4-a941b87e6962,,29/08/2023 17:13,29/08/2023 18:22,29-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
66ecbf15-ab16-4d46-8d94-b62e97e50599,Inbound,Returns,Return request,,70977bd0-56cf-4c8a-9a87-398458de671f,,29/08/2023 17:10,29/08/2023 17:52,29-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8cb12562-68aa-442f-af08-9a78ea60ef39,Inbound,Returns,Reverse Pickup Enquiry,Call was very comfortable ,1b30b1d7-425e-435e-a321-0afcd498b16f,,29/08/2023 18:46,29/08/2023 18:48,29-Aug-23,,,,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,5
2bae5d35-4460-41a6-8942-60d207c70760,Inbound,Payments related,PayLater related,,b4284c58-2acc-4961-90db-10041ba1cea1,,26/08/2023 10:52,29/08/2023 09:54,29-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,1
92b9879a-e46e-4c51-a2e1-0fc8da7ed81f,Inbound,Order Related,Delayed,,d26a021e-1781-447a-9073-de509c957700,,29/08/2023 13:29,29/08/2023 14:46,29-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5e90a3b1-bb5f-49cd-9e89-d95ea1f3adc1,Inbound,Returns,Reverse Pickup Enquiry,,30707be0-2262-4e89-8a89-8eb42bf559c0,,29/08/2023 17:01,29/08/2023 17:03,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
3bbc2728-8889-43f9-ba57-1ad55df950d3,Inbound,Returns,Wrong,,45c47580-9c0f-4081-b12e-cf9332fe30f8,,29/08/2023 10:59,29/08/2023 11:05,29-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
276655cb-0b58-4e2a-9662-4624bf477a72,Inbound,Returns,Fraudulent User,Please check the product before delivery. I have get wrong product. And after that I had request to return the product but   Rejected my request. After that now I have called to customer support then again my request has activated by the customer care. Now see what will happen tomorrow...????,b7f5ff4f-c541-45d8-b4f3-5af25fd6cf29,,29/08/2023 19:41,29/08/2023 19:44,29-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
43fbb96d-5116-4d64-aff2-4ccac315433d,Inbound,Order Related,Seller Cancelled Order,I very happy communication with yours support ,d1283ce9-eba8-40a4-9690-b418ec1b1eed,,29/08/2023 12:03,29/08/2023 12:05,29-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
0d3f272d-cd8c-4288-803a-d35cb8337670,Outcall,Returns,Fraudulent User,,ca12a42c-4d39-4f77-bd04-16fa56a4ad2a,,29/08/2023 12:29,29/08/2023 13:16,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
3bd5a57a-6052-4f52-8a65-997a0e41e4c5,Inbound,Returns,Reverse Pickup Enquiry,,49932d32-c5bd-4c6a-be87-7c5953d3e246,,29/08/2023 21:56,29/08/2023 21:58,29-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
a765d03b-1e37-48c0-9497-7791c1060363,Inbound,Returns,Missing,,51cb4536-c3e2-4ea4-9889-733fd8b82221,,29/08/2023 17:26,29/08/2023 19:36,29-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
7db95d53-99bd-4209-b53f-60c522e1ed9a,Email,Returns,Reverse Pickup Enquiry,,1ec84353-0286-4170-9aec-328810647233,04/08/2023 13:05,28/08/2023 20:51,29/08/2023 00:38,29-Aug-23,DARBHANGA,Electronics,1299,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
6f46123b-7b27-476f-9099-fda57bbc6a91,Email,Refund Related,Refund Related Issues,,34e9529f-bde9-4a75-9d42-902a554cb3df,,28/08/2023 21:04,29/08/2023 07:20,29-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
4ba81d9f-2b9f-4e0b-b067-e0a87096cd8a,Inbound,Returns,Reverse Pickup Enquiry,,39926127-8514-43ec-aeb4-819f378d34ec,,29/08/2023 09:32,29/08/2023 13:42,29-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
3221e1ca-d17f-4ea5-91d8-932564c8f03c,Inbound,Returns,Fraudulent User,,fe304c37-509f-4113-a724-97e2923a449b,,29/08/2023 07:31,29/08/2023 07:34,29-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
08162263-9b7a-4ef3-b55b-92a9139d5667,Inbound,Order Related,Delayed,,3a1e7a13-ed6e-415f-a5a9-7f157d0f14ed,,29/08/2023 14:50,29/08/2023 14:53,29-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
410804e5-8948-4a58-ae5a-97f36dfb610e,Inbound,Returns,Reverse Pickup Enquiry,,eac474b7-bf64-4bcb-9e06-60130f0518a2,28/06/2023 19:00,28/08/2023 11:31,29/08/2023 09:20,29-Aug-23,ALIGARH,Electronics,19990,,Haley White,Harper Wong,William Kim,On Job Training,Evening,1
2db76b64-bc80-4eee-9287-2d51e4f1d8cd,Inbound,Returns,Reverse Pickup Enquiry,Very good ,80c85866-76c5-4dc3-8ee6-e4a93853ab75,05/08/2023 20:50,29/08/2023 10:34,29/08/2023 10:34,29-Aug-23,DANKAUR,LifeStyle,833,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
0560665b-6090-4f6c-9a29-20a947b9e4df,Outcall,Returns,Wrong,,9f0b7c41-b652-4bfa-9673-1c3b15576105,,29/08/2023 06:45,29/08/2023 07:34,29-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
55b37b6e-07bd-4c85-917b-2c06a330dd56,Email,Refund Related,Refund Enquiry,,2face26c-6e74-4d59-a353-8a37189604a2,,29/08/2023 09:10,29/08/2023 10:54,29-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
28999a5d-1b80-4736-bbb4-8c7788565c1c,Outcall,Returns,Wrong,,b6a09f42-27b8-412c-bc9a-82858805d155,,29/08/2023 17:17,29/08/2023 17:20,29-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
8b64f3d4-2dd8-443f-ae1f-262cf8c65fcb,Inbound,Order Related,Order status enquiry,,3b500574-e70c-40f7-a66a-2dbffefad66b,,29/08/2023 18:45,29/08/2023 18:45,29-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
25fb5799-0f38-4737-ab75-08315c65a2db,Inbound,Order Related,Order status enquiry,,73ca373b-17b7-4bd9-b11d-58f3c8927d91,,29/08/2023 15:49,29/08/2023 15:54,29-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b388c854-9df4-4934-a5e2-5df12ec8ef2d,Inbound,Returns,Reverse Pickup Enquiry,,11d97fcc-f1e1-4463-8b08-134608d01efc,,29/08/2023 17:02,29/08/2023 20:27,29-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
4f47c12a-654c-44fa-b82a-d173b91c90a2,Outcall,Order Related,Order status enquiry,,fd90ba25-2623-42cd-9e46-63a58cd9f3cc,,29/08/2023 18:53,29/08/2023 19:54,29-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
91cf7f69-064a-4c36-bd02-3b5dad9beb20,Inbound,Order Related,Order status enquiry,,8101d52e-7d32-494b-bda2-fa796c078866,,29/08/2023 12:53,29/08/2023 12:57,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
65def426-4ec8-4b8b-a500-d0fceaf684c6,Inbound,Returns,Return request,Mat,a8747252-792f-45c9-9273-aa788bfa882f,,29/08/2023 12:23,29/08/2023 16:42,29-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
3ba15876-42e2-4181-9d8b-175dba4953a5,Inbound,Order Related,Order status enquiry,,95b92984-9720-4fd9-8201-6fe8deb96d15,,29/08/2023 14:08,29/08/2023 14:09,29-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
abc2df57-d751-41f2-bb8a-06eb59cbd5b7,Inbound,Offers & Cashback,Affiliate Offers,Th,cca99e24-a2a0-40fa-aab9-f8fda0924961,,29/08/2023 15:48,29/08/2023 16:38,29-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
036c3313-ab3f-4f79-ada0-efde00f1b73d,Inbound,Shopzilla Related,Account updation,,079b7590-4154-4f62-9b04-ed36bff174e8,,29/08/2023 08:13,29/08/2023 08:21,29-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
41fcdc53-33ab-4125-a84e-bf675a673de5,Inbound,Returns,Reverse Pickup Enquiry, No no manufacturing date no expiry date and is very bad quality,7fbb5c87-59b4-4fdf-ad44-ea1f2a0bdf92,,29/08/2023 18:33,29/08/2023 18:35,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
4ca4c2c1-c24e-4597-b2ce-c1ca84be9ec6,Outcall,Returns,Reverse Pickup Enquiry,,bf233265-38f9-4aee-86f1-3e78aa5425c5,,29/08/2023 23:00,29/08/2023 23:26,29-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
b06f8a68-0ef5-458b-97f4-6db60c8a9222,Inbound,Refund Related,Refund Related Issues,,55af5d5c-220a-4dfa-ba53-f006fa6b7e39,18/08/2023 20:18,29/08/2023 13:06,29/08/2023 13:24,29-Aug-23,MUZAFFARPUR,Home,279,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
78cc7061-8b54-4b4d-80f2-291b5751fff1,Inbound,Order Related,Order status enquiry,,9e47b14e-045d-46f1-a85b-f79f8a633cf1,,29/08/2023 18:02,29/08/2023 18:09,29-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
f6dbbeab-7bd7-478d-a31f-48116a3d6092,Inbound,Order Related,Installation/demo,,ec536164-30de-4df0-aa76-cdb4ca377733,,29/08/2023 17:12,29/08/2023 17:16,29-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
3c85c06a-dd7b-434e-9c1c-a2ce52e79af6,Outcall,Offers & Cashback,Instant discount,Nice person iam very happy with this employe,24f3fd7e-5974-43c7-938a-21b5d9523b72,,29/08/2023 21:54,29/08/2023 21:57,29-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
558351b3-f468-4b1a-b9fd-8e92e9a8fbc9,Inbound,Feedback,UnProfessional Behaviour,,a1661901-363d-4305-9bee-6d24d61fc274,,29/08/2023 22:16,29/08/2023 22:41,29-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5dc19d6a-46f8-4fb3-bcb8-b4814ce2b491,Inbound,Returns,Return request,Please inform the customer in advance about your return fee charges.,c6f99286-336b-4788-bee1-67e8f25ea744,21/08/2023 17:53,27/08/2023 12:11,29/08/2023 13:33,29-Aug-23,MUMBAI,LifeStyle,319,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
853d5671-365a-4ca5-a612-fd3376b7f4df,Inbound,Order Related,Order status enquiry,Very nice ,5811702a-736a-4d39-909f-4fc6d5bcf31d,,29/08/2023 14:16,29/08/2023 15:13,29-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
c5743d78-76c2-4822-8603-fa59e98e68ea,Inbound,Order Related,Invoice request,Thank?,142ea649-cb17-4768-9e81-5a2d3a71906e,,29/08/2023 22:56,29/08/2023 23:09,29-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b4f542fc-6cff-4343-ab1c-29da50f188c5,Inbound,Returns,Reverse Pickup Enquiry,,e9e35108-b7df-47f0-9d87-ae5b53025ca6,08/08/2023 17:54,29/08/2023 08:18,29/08/2023 14:54,29-Aug-23,LUCKNOW,Books & General merchandise,1549,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
6310dc57-8868-4c57-bc03-2f0677d36957,Inbound,Cancellation,Not Needed,I am very happy to solve my problem ,d7f07861-ea98-4b4a-b0ec-b4b6ec7f8588,,29/08/2023 11:08,29/08/2023 15:31,29-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
ff0f7aef-dc06-453c-bbdf-3a4ebd1858ed,Inbound,Order Related,Installation/demo,,374500e6-3e3d-4120-b7d7-06f527ccebcb,,29/08/2023 17:55,29/08/2023 18:11,29-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,1
2cdda5a9-4f65-4e25-9c83-4a73decd0be6,Inbound,Refund Related,Refund Enquiry,,0637a8d3-3043-49a6-a8d1-a5736b45aaf4,30/06/2023 21:41,29/08/2023 13:39,29/08/2023 13:44,29-Aug-23,UJJAIN,Home,289,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,1
7579b368-e02b-44fa-b3e9-3a683d99bf51,Email,Order Related,Delayed,,752460d5-cd96-4509-ac84-7b84bec68e03,17/08/2023 12:46,29/08/2023 19:13,29/08/2023 19:20,29-Aug-23,SAMBALPUR,Home,179,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
bbecf891-4689-4f52-ba76-02aa456d0b66,Inbound,Refund Related,Refund Enquiry,,4d6f1917-8b48-466b-acfb-5cfbd7577bf1,23/08/2023 15:39,29/08/2023 10:06,29/08/2023 16:12,29-Aug-23,KALYANI,LifeStyle,2009,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5847c9a8-4a0f-4b65-b1fe-2f5e4a8cad81,Inbound,Cancellation,Not Needed,,b7233d03-e500-42f6-a3ed-38ab945c4f36,,29/08/2023 13:57,29/08/2023 13:57,29-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,4
7af777f7-55c3-49f3-92ae-c7a2bd9d821c,Inbound,Shopzilla Related,General Enquiry,,0600ebcd-6408-484a-9d86-d7c278734abb,,29/08/2023 14:18,29/08/2023 14:28,29-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
1059cafe-d7da-4db6-b440-90733cbfa03c,Inbound,Refund Related,Refund Enquiry,,78f310c9-38d1-41e6-be69-69470ff30343,,29/08/2023 18:10,29/08/2023 18:13,29-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,4
df541a09-787f-47d0-8d61-8ce1983f5130,Outcall,Order Related,Invoice request,,40921117-4b6e-4647-9d3a-685030d18c8b,,29/08/2023 15:10,29/08/2023 15:14,29-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,3
8acd895a-b741-45b1-917f-12f7795391c4,Inbound,Order Related,Priority delivery,,81a16d40-7ca1-493d-9183-106194dee9bb,,29/08/2023 22:09,29/08/2023 22:12,29-Aug-23,,,,,Lauren Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
90793705-29eb-4219-9049-60913392c2b6,Inbound,Returns,Reverse Pickup Enquiry,,5597f6ce-2bc0-4dda-be26-a4f87c0ca927,,29/08/2023 22:35,29/08/2023 23:04,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
6e9cc780-405a-4721-96cf-5555a72e9f5e,Inbound,Returns,Reverse Pickup Enquiry,,4f55224b-0030-4e71-be48-3182c2040d05,,29/08/2023 10:26,29/08/2023 10:30,29-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a5ee8bc7-7d2c-4bb0-8491-0e99117b1a43,Inbound,Shopzilla Related,General Enquiry,Very good ,5175f020-eae9-46be-971b-09b81ea87707,,29/08/2023 10:48,29/08/2023 10:52,29-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
72247c6f-3589-43c2-a974-a2dbee2230c7,Inbound,Returns,Return request,,8e9b3ca0-683e-4487-8668-4c2fe54f271e,,29/08/2023 17:00,29/08/2023 17:01,29-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
7538a23c-2a04-4a36-a2d1-c36d483f830b,Inbound,Returns,Return request,,f02d5cd7-c5db-4a65-aef5-2a692adceed4,,29/08/2023 17:57,29/08/2023 17:58,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
dd22c132-baa8-418c-acfe-9e94bc987c12,Outcall,Shopzilla Related,General Enquiry,,f1a9ecbe-037d-4b52-84bf-b85058d7e6c8,,29/08/2023 04:13,29/08/2023 04:16,29-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,4
32ab1bc5-0917-4613-b1ea-38980a9afe06,Inbound,Returns,Reverse Pickup Enquiry,,ece5c063-4717-4149-82b1-334ae827ca03,,29/08/2023 18:51,29/08/2023 22:17,29-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
977c794c-39f6-453f-90d1-dc8c67cf0e36,Inbound,Returns,Reverse Pickup Enquiry,,28ec26f1-61f4-4246-98b2-374d2a955c70,11/08/2023 14:25,29/08/2023 13:02,29/08/2023 13:10,29-Aug-23,LUCKNOW,LifeStyle,1800,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
439e4ddb-5dbd-42e3-9b20-f1d34d5b1bab,Inbound,Returns,Reverse Pickup Enquiry,Very poorrrr,f954c0ce-c227-421e-bcd2-6ba33326153a,06/08/2023 12:08,26/08/2023 22:18,29/08/2023 19:12,29-Aug-23,JODHPUR,LifeStyle,1359,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,1
04f5eb37-6228-4705-b81e-ef4ae37bdd19,Inbound,Order Related,Delayed,YOUR DELIVERING SERVICE IS VERY BAD,5fbf2a3d-26ad-455a-bb4d-3923f7f0f887,,28/08/2023 21:15,29/08/2023 03:35,29-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
d7f9d7f4-139d-43c5-a66b-949787c6a41f,Outcall,Order Related,Order status enquiry,,fccbc36d-64c6-4fc4-b111-40aa44a51e63,,29/08/2023 12:41,29/08/2023 12:43,29-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4f669f8c-dfdc-43d7-8c7e-985932fc7313,Inbound,Feedback,UnProfessional Behaviour,,d2ddec51-93fc-40bb-a61a-c86e1ec743f3,,29/08/2023 15:44,29/08/2023 15:55,29-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
aafd64f5-905f-4f2a-9777-e40e4d3fc1d9,Inbound,Payments related,PayLater related,Good service ,6f38e184-d125-45de-977a-c7bc43eef4f0,,29/08/2023 19:50,29/08/2023 19:52,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
6cb85838-7404-4d43-a276-0f5524ba9a3a,Inbound,Order Related,Delayed,,fa5555fd-644a-481d-b365-ab7b2bf56096,,29/08/2023 21:31,29/08/2023 21:32,29-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
3ca34ee8-c4e2-4ed7-9d5a-10a65901b74b,Inbound,Returns,Return request,,935c59a8-038c-4df3-8de8-6ece7e3e76c2,,29/08/2023 16:58,29/08/2023 16:59,29-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
b0f32237-47e2-44df-84d8-305df2ab5d16,Outcall,Shopzilla Related,General Enquiry,Pay later,9ec447d4-fd83-4759-95fe-7f892e72be1a,,29/08/2023 09:33,29/08/2023 09:35,29-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
271ffe64-7fe5-4012-b664-1f608f4a998b,Inbound,Payments related,Payment related Queries,Teach delivery partners to talk politely to customers,1b0d6288-f25a-40a4-9fb9-c93b82705d4e,,29/08/2023 11:45,29/08/2023 12:01,29-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,4
9022d3b5-9c4d-419b-be36-ef482b04ccdd,Inbound,Returns,Wrong,,1888a0a3-30e4-4268-9f93-5f6dc38dfac8,,29/08/2023 19:52,29/08/2023 19:53,29-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
d566f27e-249b-4315-b5b2-bc6c3dce1f60,Inbound,Returns,Return request,,906a6e9a-ef32-43c2-bda4-c2141e7ab2ce,,29/08/2023 19:49,29/08/2023 19:50,29-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
f1c28a3e-c140-4526-babe-2ed70211ae73,Inbound,Order Related,Delayed,,70840c8f-3b03-4625-88f3-638551b5ed92,20/08/2023 23:16,28/08/2023 22:08,29/08/2023 06:45,29-Aug-23,NERAL,Home,190,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
716fb809-837c-4ed6-b16e-11904bfbbea2,Outcall,Product Queries,Product Specific Information,,ac655173-53da-43d0-9fa3-a9d27aaa543d,,29/08/2023 12:34,29/08/2023 12:37,29-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
090a3066-2530-4dc4-99e6-113f9238e12e,Inbound,Shopzilla Related,General Enquiry,Nice ,7370e221-520b-4ac9-a4d6-286c5bf04668,,29/08/2023 11:28,29/08/2023 11:31,29-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
61a420ad-3ff4-4ead-8f04-76b69418dce5,Inbound,Returns,Reverse Pickup Enquiry,Thanks,c9844adf-5c53-4222-ab8e-ceec96c0534b,,29/08/2023 17:43,29/08/2023 17:53,29-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
e673f864-187d-491b-9963-9333b2d5d69b,Outcall,Cancellation,Not Needed,,9c98c4ae-4eb2-412d-8ee1-3a7e2cb14569,,29/08/2023 09:39,29/08/2023 09:41,29-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8630698e-794f-4c2e-ab2f-ade0a794db52,Inbound,Returns,Reverse Pickup Enquiry,,ad2eab42-3b61-4e78-9977-dfb2bd38cb8d,,27/08/2023 18:57,29/08/2023 11:03,29-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
3e70731b-ab05-45c4-96af-3941f9ea03d8,Inbound,Order Related,Invoice request,My phone bill in box not available ,2c755761-a7d0-46fb-a46f-1f9ea3dfaa75,,29/08/2023 11:54,29/08/2023 11:59,29-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
77760d5b-9eb0-447c-8946-7e0233565f7b,Outcall,Returns,Reverse Pickup Enquiry,,6ea5da9b-e149-4dce-8bdc-42b87e9e4589,,29/08/2023 14:21,29/08/2023 14:25,29-Aug-23,,,,,Brandon Young,Zoe Yamamoto,John Smith,>90,Morning,4
66556c8f-3b8a-4b79-b5ad-6133c280e9ff,Inbound,Refund Related,Refund Enquiry,,a3548c65-04e9-4bc7-8880-cd1ad1494ac9,,29/08/2023 19:04,29/08/2023 19:45,29-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d3ec3fd2-66bf-44dc-bab4-c2524c70bd13,Outcall,Order Related,Order status enquiry,,18309ee2-fc31-41c5-9895-333df60f72cd,,29/08/2023 23:16,29/08/2023 23:19,29-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b7a8e3d7-6fcc-4118-8ac2-213c571a305e,Inbound,Returns,Missing,Ok,da8efd10-17d1-444c-a2ac-19abb7ac568f,,29/08/2023 13:51,29/08/2023 13:52,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
132aa154-3a05-42c8-91b3-827da2c3e5a1,Inbound,Returns,Reverse Pickup Enquiry,,1874ab60-f79a-4436-8064-9b1affb2e388,,29/08/2023 14:04,29/08/2023 14:07,29-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
767d30ab-6823-4c52-bfe7-d054ceadd97d,Inbound,Cancellation,Not Needed,,8e37ebd8-5f85-487f-96c4-b88e3d2714a2,,29/08/2023 18:21,29/08/2023 18:23,29-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d5261ca1-ed5b-4d87-a84e-78f969ccedb1,Inbound,Order Related,Priority delivery,,0c5936cf-4f4c-4565-9851-053310cadcb1,,29/08/2023 23:49,29/08/2023 23:50,29-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
38a5a48a-013d-4120-9281-5d2003961bc5,Inbound,Order Related,Priority delivery,,de77525d-e158-430f-a717-ac20d760f3cb,,29/08/2023 14:04,29/08/2023 14:05,29-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
626b1922-99b1-4922-9116-f5213b96a69b,Inbound,Order Related,Customer Requested Modifications,,5137aeb9-b637-4f6d-954e-e9e3a02f8f31,,29/08/2023 19:24,29/08/2023 22:09,29-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
1795192c-1736-4418-85d8-0afc203ea446,Outcall,Order Related,Seller Cancelled Order,Very nice,256018bb-e16e-4512-aad6-955315c5313e,,29/08/2023 19:37,29/08/2023 19:44,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c20455c6-c542-4e45-bfe8-49fcdfdb3e58,Inbound,Returns,Reverse Pickup Enquiry,I am very happy,1a7c8b9d-6fe4-4ed9-b3ef-94e0bca80291,,29/08/2023 00:40,29/08/2023 00:41,29-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
5536aba7-9499-4d73-8817-7e0e4ed716f0,Inbound,Returns,Return request,Bahut achha   ,29a5e28b-0bf9-4946-9049-5fd388c1cc83,,29/08/2023 17:40,29/08/2023 17:43,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
d740e197-1ca7-404f-a869-2ac49fbeabfe,Inbound,Returns,Return request,,eac6c94d-d4d3-426d-ba45-acf00b9631dd,,29/08/2023 18:42,29/08/2023 18:56,29-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
2b883165-278e-4900-9ba8-6a524ec6301c,Inbound,Returns,Fraudulent User,,1d936022-57d0-484b-b648-3934699acb7f,,29/08/2023 21:36,29/08/2023 22:10,29-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,2
9bacb43a-89af-4c67-9d0f-44fb04d02a79,Inbound,Returns,Fraudulent User,,dfcec5cd-9b13-45d1-a28f-16118ec9094f,14/08/2023 13:52,29/08/2023 10:02,29/08/2023 15:00,29-Aug-23,GUWAHATI,Electronics,1999,,John Bell,Ava Wong,William Kim,On Job Training,Evening,3
75bc4ed7-ff10-4a07-9cdd-487a3584808f,Outcall,Returns,Reverse Pickup Enquiry,,5daaae40-87f4-4e6b-9184-dfb1840f3842,,29/08/2023 15:38,29/08/2023 15:43,29-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,4
7909a47f-4580-44e2-98a3-0d943d6ff28f,Inbound,Returns,Missing,All are good,2e1da298-68da-492b-969b-93f0ecc64819,,29/08/2023 12:42,29/08/2023 12:44,29-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
8b380a2e-9e61-47cd-8ffa-2345e231da80,Inbound,Product Queries,Product Specific Information,,829ce462-0951-456d-8cd0-0bdbcfa284d1,,29/08/2023 09:35,29/08/2023 09:37,29-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
d1c8c11e-5f96-436d-bfe0-fea803e3b9b2,Inbound,Order Related,Order status enquiry,,c0ac9693-79bf-4450-8b23-8036df144f55,,29/08/2023 09:47,29/08/2023 09:49,29-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
82f8aebc-5903-4d29-bc61-91988fd7db50,Outcall,Order Related,Customer Requested Modifications,,7f9478bc-3f63-4271-97af-fb0a165c81eb,,29/08/2023 15:23,29/08/2023 15:33,29-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fc67f86c-7d40-42da-baf5-8e200f257db7,Inbound,Shopzilla Related,General Enquiry,Nice response from Shopzilla customer support.,de90ef3c-2732-49e3-9b2a-dc38482c339c,,29/08/2023 16:56,29/08/2023 17:02,29-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
fd4c2855-9d4d-484d-be2d-77648f395714,Inbound,Returns,Fraudulent User,,1130a8ad-30d2-40dd-9422-70bcfb2180c4,,29/08/2023 21:06,29/08/2023 23:25,29-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
5744f5cb-b600-4753-818b-f02ce0927d91,Inbound,Order Related,Delayed,Delivery boy helpless ,f748534a-cb51-418f-be8a-e8c3ca08c619,,29/08/2023 16:50,29/08/2023 17:55,29-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e9a9d8f3-b1f2-45a5-9f69-327f19cf05d5,Inbound,Returns,Damaged,Good service ,391ecb74-a9e4-409e-9f1f-bbc4fa3c8276,,29/08/2023 09:52,29/08/2023 10:01,29-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,4
f0a2011f-d8a9-418a-8935-d88bd18165b6,Outcall,Returns,Reverse Pickup Enquiry,,b521a97c-96d2-4309-8680-135ece70ac57,,29/08/2023 10:58,29/08/2023 11:06,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
0fe26fd6-1b3b-4e5c-b78b-a4aa13dfe769,Inbound,Returns,Reverse Pickup Enquiry,I hope it will solve soon,b6769d09-079a-401f-ae73-0fb6ee0baa64,,27/08/2023 20:31,29/08/2023 11:09,29-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
2134a9fa-5681-4a2c-a156-934d765a6305,Inbound,Payments related,Online Payment Issues,,6ca24463-b560-413a-ba4f-1f4f02d32aea,,28/08/2023 16:06,29/08/2023 19:22,29-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
673d2124-e6af-4c70-8745-33652df410d8,Inbound,Product Queries,Product Specific Information,,b646a102-e123-47cf-bfc0-d4d80f81454d,,29/08/2023 11:26,29/08/2023 11:39,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
062f6fca-79cc-4232-bacd-9d4b893ccf7c,Outcall,Returns,Return request,It's good,9c33adeb-61ff-4f4b-bdb5-db6bbf2721a3,,29/08/2023 11:51,29/08/2023 11:54,29-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
3e6d6600-d7cb-4b24-a8af-8c7a86de59aa,Outcall,Payments related,PayLater related,Overall good experience ,a2876a38-5a98-4f8b-91ba-3c0a5cda9a43,,29/08/2023 17:35,29/08/2023 17:43,29-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9828317d-fe18-4270-ab26-8472265c80c1,Inbound,Cancellation,Return cancellation,,81eaf67f-2b83-4f62-9807-d78afa887e53,,29/08/2023 18:39,29/08/2023 21:32,29-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
6b89952f-9a2f-46b5-97c1-10138bd54c83,Inbound,Returns,Reverse Pickup Enquiry,Happy with customer support executive ,2f98d714-985b-4525-a33e-0ee6b419f69f,,29/08/2023 19:56,29/08/2023 19:57,29-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,5
746363c9-051c-4235-b0e8-a55e0af901d5,Inbound,Returns,Reverse Pickup Enquiry,,5038f022-b1aa-4aea-a0af-b61d09a1ed30,,29/08/2023 23:50,29/08/2023 23:53,29-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,4
b032a318-3392-45ab-a0a1-269a09f3969c,Inbound,Returns,Fraudulent User,,7da08007-7f41-403a-b202-bfc20a1ef95f,16/08/2023 06:12,29/08/2023 12:58,29/08/2023 13:00,29-Aug-23,DEHRI ON SONE,LifeStyle,3247,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9147b443-5365-4ea3-b5a8-9dfe6e954760,Inbound,Order Related,Installation/demo,,e85e88b2-70f0-4d43-a518-aae51f0affd3,,27/08/2023 19:22,29/08/2023 10:12,29-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,3
1f05fa77-8ec5-457a-a0ec-e536ae48a7f1,Inbound,Feedback,UnProfessional Behaviour,Nothing ,7f4c49f0-5d95-4830-96e2-7e25f3cf5abd,,29/08/2023 10:47,29/08/2023 10:52,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
e451ef27-5ad4-47f9-94a5-4039f3fac481,Inbound,Refund Related,Refund Related Issues,Thanks ??,c03693b8-214f-4409-8f95-ca6321bb25f4,,29/08/2023 14:09,29/08/2023 14:09,29-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7f1c2a9e-529f-4715-9f15-b1a1f49b9dcc,Inbound,Returns,Reverse Pickup Enquiry,??? ??????? ?????,62c05fce-378d-44b2-afae-0af41ea31cd8,,29/08/2023 19:37,29/08/2023 19:40,29-Aug-23,,,,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
c6b1ca43-af2e-4f46-8682-b2f2645e3d3a,Inbound,Order Related,Delayed,Ni complain at all. Very good,64355d78-2543-49dc-b6cd-a4fbb55956a2,,29/08/2023 20:29,29/08/2023 20:37,29-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e58d7ac1-d38f-4311-b6f3-f9ce202fd5c7,Inbound,Returns,Wrong,God,6482a3df-ce4f-4342-be57-d0a7c457a1eb,12/08/2023 15:47,29/08/2023 00:08,29/08/2023 00:19,29-Aug-23,SURAT,Books & General merchandise,1574,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f3553b39-7a85-4a0c-bdc1-696faae67222,Inbound,Order Related,Installation/demo,,6b5879ad-53bf-4b33-a686-711c3f71f223,,29/08/2023 15:31,29/08/2023 15:36,29-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
9b3ca17b-9cfb-4d3e-ba4c-a8d2068a5c2e,Inbound,Order Related,Delayed,,ea94f037-e519-4c7b-818f-62ff34cf6371,,29/08/2023 16:53,29/08/2023 17:20,29-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c7006038-4609-4118-8d5b-84fce37c9ed2,Inbound,Returns,Fraudulent User,,15eb83f6-b403-46d2-9e68-6680d26622a7,07/08/2023 13:09,29/08/2023 19:47,29/08/2023 19:48,29-Aug-23,BERHAMPORE,Books & General merchandise,1000,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
fa50613d-da67-434e-89a4-15e470a2229b,Inbound,Order Related,Order status enquiry,Okay ,bb9a02c7-4d86-48af-b392-2424281b9cd6,26/08/2023 02:31,29/08/2023 11:04,29/08/2023 11:05,29-Aug-23,AHMEDABAD,Electronics,415,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
1aa3941c-37fb-472d-af22-da3990584966,Inbound,Returns,Missing,Thank ,4cfb3521-8671-46ae-ba9d-9f17b6509231,,28/08/2023 22:45,29/08/2023 07:27,29-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
b39e7d29-3573-451c-8d17-98cbefface10,Email,Shopzilla Related,General Enquiry,,9c476528-2463-4e39-9456-2c3eb99cc3b4,,29/08/2023 12:15,29/08/2023 12:27,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
051678fd-a241-495a-b174-f73716b28555,Inbound,Returns,Return request,,a9d168b4-2461-4b22-a51b-4ad33e882d57,,29/08/2023 19:16,29/08/2023 19:17,29-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
21b68627-87ed-492a-ad9d-becc1ba502d5,Inbound,Product Queries,Product Specific Information,,9d19e411-13bc-4df6-941f-1462218a9d14,,29/08/2023 21:23,29/08/2023 21:36,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b8fa77cf-70e4-41ef-aff3-ea5e1a9681f0,Outcall,Returns,Damaged,,441fe37f-6d6b-4ab3-8382-6253cecc8d06,,29/08/2023 12:59,29/08/2023 13:06,29-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
aa86f2e2-472e-48df-8b92-7c33c4ba5fff,Inbound,Returns,Missing,,9c628b49-9246-4f4b-b6e4-9f7ba6dd72d9,,29/08/2023 07:23,29/08/2023 07:25,29-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
dfc68724-517b-4e07-8d1d-6c0ecbe3713e,Inbound,Returns,Reverse Pickup Enquiry,,088f9a1d-a00b-4573-94d6-0e31ec57f1b8,,29/08/2023 19:13,29/08/2023 19:28,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
9f3df85d-697b-41a0-bc01-d240ddd271a7,Outcall,Returns,Fraudulent User,,dfdd36d2-cd9c-4689-b32f-43c5a8436865,,29/08/2023 12:36,29/08/2023 12:40,29-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
70474640-ab36-4353-a3f0-28f10ea062ca,Email,Returns,Return request,Bad service ,97f6b9d7-16c4-434c-b9f6-802fa1542f7d,07/08/2023 17:40,29/08/2023 10:31,29/08/2023 10:33,29-Aug-23,SHILLONG,Home Appliences,12190,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,1
5430e415-e861-49a1-b8c2-1465089e0940,Outcall,Order Related,Delayed,,f5fedad5-6a86-4a25-b741-25cc25224a22,19/08/2023 03:12,29/08/2023 17:52,29/08/2023 18:07,29-Aug-23,JAGGAYYAPET,LifeStyle,494,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2b0a8154-86d2-491c-9367-3261343bc90a,Inbound,Returns,Return request,,0afdcf7e-5554-4b29-b273-32735ac42695,,29/08/2023 12:09,29/08/2023 12:13,29-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
96ba212f-91b0-4a02-a53b-886f35e221f1,Inbound,Returns,Return request,,8cdc7fd3-1b27-4c05-8730-554fbee89d62,,29/08/2023 23:46,29/08/2023 23:47,29-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
60c129c9-e938-4a82-b913-daf4bf3480b8,Inbound,Returns,Reverse Pickup Enquiry,Good ,1d5c5edd-3bcf-4445-bb38-d19634fb6532,,29/08/2023 19:10,29/08/2023 19:12,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
c67a35a0-8f41-45e4-ab14-acfbb5e15bfe,Email,Returns,Reverse Pickup Enquiry,Very nice ,d1f4854e-9828-474f-a691-6769f6c9dc1e,,29/08/2023 00:57,29/08/2023 00:59,29-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
1fec67d4-05ff-4776-a6b5-984a3f5c11ad,Inbound,Order Related,Order status enquiry,,288febb5-1757-40e7-a358-db3f9b2917be,,29/08/2023 12:34,29/08/2023 12:35,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
9004b03c-6ca4-4ea6-ba6d-79f1ca5cc7e9,Inbound,Order Related,Order status enquiry,No,96a59011-c1a7-4617-81d4-b2bf644795e4,,29/08/2023 16:44,29/08/2023 16:47,29-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
679e4228-a15a-4bce-9295-b53992d987a7,Inbound,Order Related,Order status enquiry,,278404fa-94d3-4219-9bba-5552f1086f4c,,29/08/2023 11:12,29/08/2023 11:18,29-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
066974cc-a521-49bc-bac2-6353df0a275f,Inbound,Returns,Reverse Pickup Enquiry,,bf147ccf-18e3-4d9d-9dfc-c932e6398b50,,29/08/2023 16:59,29/08/2023 17:01,29-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
17f30ba9-8b02-44b4-8dee-ebdf7201e3cf,Inbound,Order Related,Installation/demo,Ok,5a378414-e552-4b0d-bdad-b914818a36b3,,29/08/2023 20:21,29/08/2023 20:40,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e9d43515-dcaf-4e65-9140-6c4802cfc586,Inbound,Order Related,Priority delivery,,1c21e839-dcbb-427d-8876-57704ca7f634,,29/08/2023 21:44,29/08/2023 21:46,29-Aug-23,,,,,Mario Terrell,Elijah Yamaguchi,John Smith,>90,Evening,4
1e822315-5480-4058-bc3e-f0683fc1b850,Inbound,Order Related,Order status enquiry,,8e9149cf-a0eb-4c6b-bddf-837ae5e1d8d1,,28/08/2023 21:55,29/08/2023 07:20,29-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
b5c25f66-4804-488e-bdd9-feff649fd0a1,Outcall,Order Related,Order status enquiry,,3497570c-bd88-4e01-90f2-83041475f131,,29/08/2023 11:14,29/08/2023 11:53,29-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
adb897a3-fa8a-4fb7-923c-fe13a5018ddd,Inbound,Returns,Fraudulent User,,e0db750a-5eb1-4fdf-9f91-7e571a5ab6c9,,29/08/2023 21:46,29/08/2023 21:52,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
5fd29471-d3bb-4757-8b94-73c930814f5b,Inbound,Returns,Damaged,,3dfe94ef-42d8-4620-bac0-2eecfa42c8ed,23/07/2023 02:10,29/08/2023 14:33,29/08/2023 14:41,29-Aug-23,MUNGER,Books & General merchandise,572,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
b232856b-f724-498c-941a-513aed463082,Inbound,Returns,Reverse Pickup Enquiry,Very bad service ,c97b81d1-2436-4b12-872f-201c0ad72fe2,,28/08/2023 17:08,29/08/2023 12:45,29-Aug-23,,,,,Curtis Mccarthy,Zoe Yamamoto,John Smith,>90,Morning,1
56dea186-3d47-430b-8eee-7d814e940820,Inbound,Order Related,Seller Cancelled Order,,c5f6eda2-9f24-4426-8dd8-ad452609da68,,29/08/2023 08:58,29/08/2023 09:00,29-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,4
ba1bfdd7-80b7-47ad-9d25-9b9263dd59c7,Inbound,Returns,Return request,,dd113542-c403-411f-80c5-e37e3684f66e,,29/08/2023 11:29,29/08/2023 11:31,29-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
8c7ed2e4-bab4-442e-92ad-45704731f582,Inbound,Order Related,Order status enquiry,,644422d1-a9fe-4497-88e4-d94320a6d967,,29/08/2023 11:32,29/08/2023 11:36,29-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0fd1545d-fe42-42b2-b98a-3ea3dd585c82,Inbound,Shopzilla Related,General Enquiry,,35c58f56-2a6a-4071-bc05-9c71713605c7,,29/08/2023 15:05,29/08/2023 15:09,29-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ed2b2cd7-1566-4fd3-b6bf-3d244ecc3cce,Inbound,Returns,Return request,Thank for customer care ,dd8d412f-10ec-4c91-9732-3335b09c5fec,,29/08/2023 17:23,29/08/2023 17:27,29-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
8534b8a0-e297-4709-9dfa-2fe6a6ea5990,Inbound,Order Related,Order status enquiry,,1edae178-d6dc-4788-8fef-ce8bece88911,,29/08/2023 08:43,29/08/2023 08:44,29-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
99d720a6-ea7f-41d9-a465-f363601147a7,Inbound,Returns,Reverse Pickup Enquiry,Worst service by Shopzilla ... They scammed me this time... ,b4e95dca-3cc0-4351-bb08-a34f6b13943d,,29/08/2023 11:25,29/08/2023 14:40,29-Aug-23,,,,,Jean Marshall,Elijah Yamaguchi,Emily Chen,>90,Morning,1
023a9630-4e48-4456-863e-850dcfc2b70d,Inbound,Returns,Return request,,4d6b8ffe-4b2b-47c5-96c9-eace00c58ccd,,29/08/2023 16:53,29/08/2023 17:07,29-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ea31693b-cedd-4d24-a7e9-3a60b6336f14,Inbound,Returns,Return request,,499bf294-c59c-465f-8ed8-1596582c1f50,,29/08/2023 17:30,29/08/2023 17:32,29-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c6f72971-e375-4535-bef7-18e35ef6d023,Inbound,Order Related,Order status enquiry,,f6686cdc-24f4-478b-8aa5-5877aff6c176,,29/08/2023 21:17,29/08/2023 21:24,29-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
e270cce3-e86b-40d7-827b-294cb5ae1a09,Outcall,Order Related,Delayed,Emotion need some respect ,a1df33a3-2abe-4a8d-a937-1483795a17e5,,29/08/2023 10:45,29/08/2023 21:10,29-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
ef513843-e2b8-4890-8c3c-4494e12ec4fa,Inbound,Order Related,Installation/demo,,1b824d4f-e36d-47ec-9af4-a0b7e0822039,,29/08/2023 13:11,29/08/2023 13:18,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
5ef5762a-750f-4b52-bfcc-f58c1174ef5a,Inbound,Cancellation,Not Needed,,8bd7e708-df69-47c7-bef8-9c6a64be6801,19/08/2023 23:16,29/08/2023 15:42,29/08/2023 15:46,29-Aug-23,REWA,Books & General merchandise,1674,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
79b93a2a-6893-4a90-a953-d5aa8e608821,Inbound,Order Related,Order status enquiry,All is good ,712cf2cb-97fa-4f28-95a1-a59586f1e1b0,,28/08/2023 17:58,29/08/2023 14:44,29-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
cca61753-38d6-4581-8d75-1e95a21561e3,Inbound,Feedback,UnProfessional Behaviour,,f8b2822b-43b7-4958-a2fd-53950cfb1420,,29/08/2023 12:19,29/08/2023 12:23,29-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
9df8fd15-b61f-4506-93a7-551f1d797283,Inbound,Returns,Service Centres Related,Customer support has to be more effective and prudent. Also improve availability of Customer support executives.,b7dcafba-fb07-4923-aa6b-13151b4c155e,,29/08/2023 13:41,29/08/2023 13:42,29-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
bfef4753-954a-419a-8ce0-214eee51ecb2,Inbound,Product Queries,Product Specific Information,,1b37418d-1485-4a1f-907f-496f94253b68,,29/08/2023 13:56,29/08/2023 13:57,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
de4ddab2-7256-4507-83ea-dafce5140446,Inbound,Cancellation,Not Needed,Thanks ,b507e478-61e6-4338-89a8-42a95778ed2d,,29/08/2023 16:44,29/08/2023 16:48,29-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
2ed8e32a-df77-4a1b-b6ae-f06833cf9761,Email,Returns,Return request,Please solve my issue ????,07340d8d-cbec-42e3-9719-1a18a97c7680,08/08/2023 23:27,29/08/2023 11:07,29/08/2023 11:21,29-Aug-23,GORAKHPUR,Mobile,16999,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
87b27396-5b20-4d02-aa58-85c2bab9ae7c,Inbound,Feedback,UnProfessional Behaviour,,9e33365a-1001-4790-9c9e-23d6424e3e0f,14/08/2023 01:25,29/08/2023 18:35,29/08/2023 18:36,29-Aug-23,WEST DINAJPUR,LifeStyle,198,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,3
c86cc9a3-6904-45a8-a9bc-f7fbcb99ca91,Outcall,Payments related,Online Payment Issues,,74eb003e-aad3-4273-8cd4-df9b4b719e6d,,29/08/2023 09:53,29/08/2023 10:04,29-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
c7164abf-a77c-4fdc-bc0d-a5ff91d4fc82,Inbound,Returns,Wrong,I\"m full satisfayed ,3bbd84b8-d46b-450c-97b6-86afc8208f93,,29/08/2023 11:17,29/08/2023 11:20,29-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b2d281c0-7781-44ce-9805-8128a221c154,Inbound,Returns,Missing,,c152ab5d-8111-4473-9175-2665eaca4b65,,29/08/2023 21:35,29/08/2023 21:36,29-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
2be5c781-91ce-433f-a334-083946410e85,Inbound,Returns,Wrong,Nice gay ,0ebcee36-124f-45d1-9f27-c9887749fa9f,,29/08/2023 15:15,29/08/2023 15:21,29-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
82e2dc5b-32ac-49f0-9732-483440354274,Outcall,Returns,Wrong,Please take strict action against fake sellers,51dfe350-145a-43be-aea5-0869f37daa8c,,29/08/2023 16:26,29/08/2023 16:26,29-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,4
973da0da-7cde-43dd-a13e-f3e2697f0e04,Email,Returns,Reverse Pickup Enquiry,,5a819825-cefd-4ec2-8389-9db1dea87503,23/05/2023 18:07,28/08/2023 20:06,29/08/2023 17:32,29-Aug-23,ETWAH,LifeStyle,599,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
98dc820a-f054-4469-b7c8-d5fa5e8b3ecb,Inbound,Returns,Reverse Pickup Enquiry,Very good person,eace00bd-d50c-47b5-910a-bf0ec6bd32e7,,29/08/2023 10:46,29/08/2023 10:48,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
4f8908e8-d141-42ff-8c01-28dce50e1dc9,Inbound,Returns,Wrong,Dear complaint rasie previos customer care agents no image share just replacement order created but now 29-08-2023 agent she was complaint rasie and images share to Shopzilla and she explained  ,8cd9ada8-a3f1-4b29-80c6-1110ec0f26f0,,29/08/2023 15:42,29/08/2023 15:51,29-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
c0c9a6ba-1da5-43c4-a7e5-1ef0421a2801,Inbound,Cancellation,Not Needed,,69657498-ffb0-44df-a5e0-195ac85c9fb9,,29/08/2023 20:12,29/08/2023 21:49,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,3
16426990-16a8-40d6-9ce0-064448770c70,Inbound,Refund Related,Refund Enquiry,Good 5,2759b342-298e-40bb-8902-8d1f2479577a,,29/08/2023 22:20,29/08/2023 22:23,29-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
bc255dc7-64a7-4965-8703-a178384a393c,Inbound,Returns,Reverse Pickup Enquiry,,a2f19fc6-217c-4a6f-a09d-371443789a9c,,29/08/2023 10:59,29/08/2023 11:02,29-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
1d32c05d-d9cb-401d-8c06-e47bf3d60824,Inbound,Order Related,Order status enquiry,,c9393238-bb9f-4a5f-ba80-49bd1a360d1f,,29/08/2023 16:45,29/08/2023 16:49,29-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
df5460fd-97ad-41ec-af63-1f37bca176af,Outcall,Order Related,Order status enquiry,Nice and good,8d5925a8-17b4-4656-b3b2-c48d11a9f7c9,,29/08/2023 17:51,29/08/2023 18:23,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
a6a83a28-9a80-4dfc-9a24-04e454c949f1,Inbound,Feedback,UnProfessional Behaviour,,21a8fe62-5652-43b9-bc72-adb9fd74a2fd,,29/08/2023 19:49,29/08/2023 19:53,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5391e17b-c6fe-48f3-b5c5-f22fddc7ffe7,Inbound,Returns,Return request,Good experience,84efd177-c1be-4506-84db-ffee59329f8a,,29/08/2023 21:05,29/08/2023 21:09,29-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
06843040-ce8f-44e4-8bf4-30b766165e29,Inbound,Order Related,Delayed,,cabfcd32-e8e0-4a58-9f43-6943c0f5fad9,03/08/2023 22:41,29/08/2023 14:21,29/08/2023 14:23,29-Aug-23,CHIDAMBARAM,Electronics,1299,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
ce4e5b50-542c-4b5b-a719-c905fd7cd723,Inbound,Returns,Reverse Pickup Enquiry,,b7680260-25f1-43aa-b736-4965bfb76665,08/08/2023 20:20,28/08/2023 13:08,29/08/2023 21:38,29-Aug-23,KOLKATA,LifeStyle,532,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,1
67083fef-ccac-40ee-9bc3-8338f61d23c6,Inbound,Feedback,UnProfessional Behaviour,,72004286-0acc-4017-92e8-ce2855618567,,29/08/2023 19:25,29/08/2023 19:30,29-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
2792f4f7-0869-4495-9a0d-120016425e9d,Inbound,Returns,Reverse Pickup Enquiry,?? ?? ??????? ????? ?? ?????? ?? ????? ???? ?? ???? ??? ?? ???? ?????? ?? ????? ???? ???? ?? ?? ????? ?? ???? ?? ????? ??? ?? ???? ,96ac8f54-fa27-44f9-848a-59b307791a7a,20/07/2023 12:56,29/08/2023 11:02,29/08/2023 11:04,29-Aug-23,SEHORE,LifeStyle,959,,Melissa West,William Park,John Smith,31-60,Morning,1
d61c9c5b-7abb-48d8-a596-7889140b72d0,Inbound,Order Related,Order status enquiry,,46e5b819-ccc5-45af-afde-a10b06659be5,,29/08/2023 08:40,29/08/2023 08:41,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
c7d4e86f-558a-4025-a687-0251deeded45,Inbound,Returns,Reverse Pickup Enquiry,,0a0e1241-6f34-4b5a-9258-4a3213ba66d2,,29/08/2023 12:28,29/08/2023 12:31,29-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,2
96d6e931-e4fd-4d9b-9840-73623c94cac5,Inbound,Order Related,Delayed,Ok good,8d966e99-205b-4d63-beee-69572d9d18d0,,29/08/2023 17:14,29/08/2023 18:12,29-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
aff60e6f-20c9-4c5d-ae72-c8e68940fd44,Outcall,Order Related,Delayed,First time very bad experience with Shopzilla.Agent was not so bad at all but she did not convinced me effectively.Next time I think I m switching to SuperBuy.Thank you,99dcf692-32e5-48a3-b3ed-3c3bea0322ef,,29/08/2023 13:06,29/08/2023 14:45,29-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,3
91251372-2e8a-4c8a-91a3-df83860e10b8,Inbound,Shopzilla Related,Shopzila Premium Related,,cf9a41fc-75ad-4a69-a668-d1252787e3e6,,29/08/2023 17:11,29/08/2023 17:12,29-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
7ffe4ad7-ea19-4fb1-a955-b22517e691eb,Inbound,Order Related,Delayed,,6da3b5d7-e4e3-418a-a4e6-8fe548a3f6a4,21/08/2023 13:30,29/08/2023 10:15,29/08/2023 10:19,29-Aug-23,RANGAREDDY,Home,161,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
2fd83d9d-215a-4b0d-8dcf-be06f51281de,Inbound,Order Related,Delayed,,55fa8333-3bea-4021-90ee-7b33f916f2aa,,29/08/2023 18:28,29/08/2023 18:29,29-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
793a25ed-7bd1-4872-915c-3c1722d58d2d,Inbound,Order Related,Order status enquiry,,37ae9837-722f-44f8-830b-623531508792,,29/08/2023 12:17,29/08/2023 13:29,29-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
67e3c799-e88a-4f92-bd6c-c1db28edbc0f,Outcall,Returns,Missing,,04a22d9f-b06a-4177-a9fc-7d2833ba260c,,29/08/2023 13:51,29/08/2023 13:55,29-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
2f753244-595d-4b87-9a9b-61678f41c5d7,Email,Refund Related,Refund Enquiry,,0ec897dc-50dd-43bb-a529-6b1f6fd078b1,,29/08/2023 18:04,29/08/2023 18:05,29-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
d47f186c-8c57-4c58-a084-2e9cefc22af6,Inbound,Order Related,Order status enquiry,My favourite online shopping app ..... Please don't break trust ,cd47cd7a-52e3-4693-93d1-64c78218e404,,29/08/2023 19:51,29/08/2023 19:55,29-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
5b49b43f-bdb3-4699-b0ca-1b788eea6a99,Inbound,Order Related,Installation/demo,,f0570383-8f50-48f5-92d9-a765ac17f02e,,29/08/2023 10:44,29/08/2023 11:04,29-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
ce35f738-9a08-4f6b-a427-0368c788f879,Inbound,Payments related,Online Payment Issues,  badiya sarvice,c2a47955-81e6-4cc6-b641-e47c3b0b3ea9,,29/08/2023 11:58,29/08/2023 12:01,29-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
2771be79-519c-4b44-9499-694913eaa8c8,Inbound,Refund Related,Refund Enquiry,,3cee0a45-dff3-4385-9601-220f1ab64f20,,29/08/2023 19:51,29/08/2023 19:56,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
c927b646-5464-4089-a62e-d5b3a2563375,Outcall,Shopzilla Related,Account updation,,6ced973d-6af4-44f2-8974-ec65a976c64f,,29/08/2023 00:13,29/08/2023 12:20,29-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
39b73801-8c63-454e-8f11-80a981b44538,Inbound,Returns,Wrong,,977a7db1-b76e-4b29-a0c3-d2756ee27b19,,29/08/2023 11:56,29/08/2023 12:10,29-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
58fddfb4-b6cb-48cb-b5f1-1dbdfcefb085,Inbound,Returns,Wrong,,b66cc8d5-44c2-4e86-a2df-6574449b1691,17/08/2023 13:56,28/08/2023 17:39,29/08/2023 13:21,29-Aug-23,GANGANAGAR,Electronics,1299,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
f7248c31-a987-401a-b8c8-1f045f7d0233,Inbound,Refund Related,Refund Related Issues,,345ea827-890a-4968-afc1-31b4154265e6,,28/08/2023 12:31,29/08/2023 09:09,29-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,4
1174f624-4e77-4389-8474-c3c6a1869ad6,Email,Shopzilla Related,Account updation,,0a0fa19a-d6dd-4d0e-8a20-21c34ec3ed12,,29/08/2023 11:03,29/08/2023 12:43,29-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
4d7cf407-d4aa-4c46-bef8-c41e40e87fd9,Inbound,Product Queries,Product Specific Information,Grocery delivery stopped why my pin code  we fully dependent Shopzilla Grocery...,031cc95f-2ccf-430f-81aa-965534539d3c,,29/08/2023 16:34,29/08/2023 16:42,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
38f8136b-be7c-48c3-a540-36f4301be641,Inbound,Returns,Reverse Pickup Enquiry,Super ,564d9e16-5e4e-4543-8cdc-aa912e317fb0,,29/08/2023 17:32,29/08/2023 17:34,29-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
72649504-afbd-41f2-9a77-9a86f7858e74,Inbound,Returns,Wrong,,c5bb10b7-7d90-469e-a0b0-61c488c3de49,,29/08/2023 21:38,29/08/2023 21:39,29-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
eef0159c-d643-4f40-bace-4d811a7441de,Inbound,Feedback,UnProfessional Behaviour,Thank you so much sir ,77d1d01d-199e-493e-88d3-04c2429f07a6,,28/08/2023 10:42,29/08/2023 11:57,29-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
04ac218f-6419-4738-b66f-246c897c9b34,Inbound,Returns,Reverse Pickup Enquiry,,2b7eb530-5505-4ec0-98d3-a675e1cdc60b,,29/08/2023 12:13,29/08/2023 12:15,29-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
1408f598-c5bd-4be2-8085-edda2c9dde8a,Outcall,Returns,Reverse Pickup Enquiry,Please make an email id or something where consumer can directly contact with seniors as everytime there will be new executive and everyone has their own views and every time Senior person is busy and many times consumer can't satisfied with the executive but they have no options to complaint or discuss with the seniors as my problem is not resolved now but I have to be satisfied with resolution because I have no other options available where I can complaint.,516ef388-987e-4991-8c8f-f04004ddd24c,,29/08/2023 23:19,29/08/2023 23:25,29-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
b38de7f9-82d6-4ab1-9b86-c675a8482e1a,Inbound,Returns,Wrong,I'm very comfortable for customer support assistant ,0c2240a2-d17a-43b0-aca6-496248c2bed6,,29/08/2023 16:02,29/08/2023 16:03,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
f0a79f2d-cf5c-4610-98a2-2d20ea9fa091,Inbound,Returns,Return request,Very good costumer service ,6b97c019-0f37-4318-ae38-70b6ba9fed6d,,29/08/2023 13:18,29/08/2023 13:19,29-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3b616fea-bb92-4195-a5f5-1fcf70dfec35,Outcall,Order Related,General Enquiry,I had best ever experience by fabulous supporting guy.,93b9d5d8-fa2e-47ee-9479-b72ee105e3e0,,29/08/2023 18:26,29/08/2023 18:46,29-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
41f7e327-6a63-49d9-a725-04af7a7e1dbc,Inbound,Order Related,Order status enquiry,  care Executive ,7cfdb90c-f2db-4e4f-a913-f669a2811354,25/08/2023 21:58,29/08/2023 19:14,29/08/2023 22:20,29-Aug-23,BILSI,Mobile,27999,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
797e6c66-b291-45ba-92b9-51b182c57a3f,Outcall,Returns,Reverse Pickup Enquiry,...,bd5cdb09-7219-4485-be5e-c4342ea2101b,,29/08/2023 11:31,29/08/2023 11:34,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
7393c137-f43a-4a4e-816f-98c5d7a70d92,Inbound,Returns,Reverse Pickup Enquiry,,d465eb68-6e23-45f8-b3af-107d66fb60a8,,29/08/2023 15:04,29/08/2023 15:45,29-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
8f2751d8-32b9-4d6f-937b-7f24316a370b,Inbound,Payments related,Online Payment Issues,,7d740a2f-ec0d-4fea-b025-a9ae25334e49,,29/08/2023 15:55,29/08/2023 16:06,29-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
45bbe72c-96bd-4519-9e50-df31b66c42dc,Inbound,Returns,Return request,Vare nice ,23687cbf-bea7-4d08-82c6-8277121ed85a,,29/08/2023 16:07,29/08/2023 16:12,29-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
359cc3c3-5a63-4ad0-b046-23c9a5735489,Inbound,Returns,Fraudulent User,,7b325268-7e66-4d6e-877f-a0568c79ef2c,,29/08/2023 18:09,29/08/2023 18:10,29-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
95ec14f2-a1c3-477d-9645-24cee8106112,Inbound,Order Related,Order status enquiry,"I liked talking to the customer, these products were very important for me, there is no better marketing for me",7f57bf9a-4246-4f3d-8172-b2690fadda63,,29/08/2023 19:07,29/08/2023 19:30,29-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
88a0dcb6-5844-4f3b-873c-a0fcb2698578,Inbound,Order Related,Order status enquiry,,61e00141-6b3f-4e42-ba2a-9c8c9142e7c2,24/08/2023 13:11,29/08/2023 18:07,29/08/2023 18:07,29-Aug-23,SAMBALPUR,Electronics,403,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
92d6acf0-26be-449a-83d5-b304dcbf9d14,Inbound,Returns,Missing,"Shopzilla is   good shopping app,but I'm not happy with my order itom \""missing\"".??",3ba61b36-1542-4f26-949b-a2ff5c55b658,14/08/2023 17:17,29/08/2023 10:20,29/08/2023 10:23,29-Aug-23,MAHRAJGANJ,Home,551,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
20154c57-7586-4d97-8000-7899fd6ce87a,Email,Order Related,Delayed,Please dalivary faster please name please mame,81b833ff-9658-4d32-bc4e-6cdf5219ddc5,,29/08/2023 18:22,29/08/2023 18:28,29-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
126bba63-7033-44a5-bf9c-f73b0a353f6c,Inbound,Shopzilla Related,General Enquiry,Not solved my problem ,3c847f6f-d5b2-4fc4-9e00-bddef080e7ed,,29/08/2023 11:39,29/08/2023 12:08,29-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,1
2f12ced1-2492-44c0-a76a-7c9de687f27f,Inbound,Payments related,Online Payment Issues,Hello,e9cc9045-edf1-422b-b080-9a178252d29b,,29/08/2023 21:12,29/08/2023 21:14,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
2c910bc3-7f80-48c7-a832-f2fb0674a634,Inbound,Product Queries,Product Specific Information,,065b92ad-a05a-4316-9aec-da4236882464,,28/08/2023 15:57,29/08/2023 16:37,29-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
716f8d0c-3e7a-4d08-a18c-6d5d5ae71271,Inbound,Returns,Wrong,,f1485fc3-5810-4f03-a0fa-5907107de38b,,29/08/2023 14:46,29/08/2023 14:51,29-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
faf4f57f-552e-4a48-86af-06fd6a670944,Inbound,Returns,Fraudulent User,Ok,a77d663c-06bf-433d-a7f1-500ed70518d5,,29/08/2023 18:53,29/08/2023 18:54,29-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
8942fa41-d939-4349-93d1-b71342936c63,Inbound,Returns,Reverse Pickup Enquiry,,603ee9b3-b526-41f2-a702-7b58e776d062,,29/08/2023 14:52,29/08/2023 14:53,29-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
b11ffc5a-7e3d-46d0-b62d-6416df9845dc,Inbound,Refund Related,Refund Enquiry,Resolve the payment gateways issues.,e354b344-0163-4b89-bf57-1f7142b3056e,,29/08/2023 07:54,29/08/2023 07:55,29-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1a854abd-4134-47bb-a974-e270b54894fb,Outcall,Product Queries,Product Specific Information,Got a defective watch and you are not replacing it or refunding it. I was told to go to the Samsung service center who also wasted my time,5498da29-570a-4fd1-9e20-ed5d3c521e1f,,29/08/2023 15:31,29/08/2023 18:24,29-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,1
e5ef840e-ec14-4c45-b59f-fdb4ce1d6292,Inbound,Order Related,Delayed,Nice,3646b234-07dd-4a3b-b228-c7e99888a337,25/07/2023 07:59,29/08/2023 10:58,29/08/2023 10:59,29-Aug-23,SOLAPUR,Electronics,1247,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
d108433b-d201-4703-b501-56fea6458618,Inbound,Order Related,Delayed,he lied to me,117b7fc2-7e74-4637-b2aa-9d7c0e0bdb96,,28/08/2023 22:14,29/08/2023 19:08,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
aef90600-0067-4b14-bd6c-b7b65ff940e6,Outcall,Shopzilla Related,Shopzilla Rewards,,ace49b26-64df-4254-a6f5-f443453a279a,,29/08/2023 07:03,29/08/2023 07:05,29-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
387df416-bcdb-4363-bbca-4690f5598d49,Inbound,Product Queries,Product Specific Information,Nice ??,abe2fa35-9187-4a4f-a1f4-7cfbde29b6c3,,29/08/2023 12:26,29/08/2023 12:44,29-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
7c67e05f-b92f-41fe-921c-baf909f1b865,Inbound,Cancellation,Not Needed,,6a2636d2-5d12-444d-8911-2b929bf42010,,29/08/2023 14:59,29/08/2023 15:00,29-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,1
d59faa70-2b5b-430a-b014-eaecfef44d16,Inbound,Returns,Fraudulent User,,c1c71bcc-d0a6-4e71-b086-96d02e24c9ac,20/08/2023 19:15,29/08/2023 10:26,29/08/2023 16:34,29-Aug-23,JAMMU,LifeStyle,1069,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
45079606-dd4e-40ca-9ece-989ba737fc92,Inbound,Returns,Wrong,,991becde-037d-4e24-9bdd-c3762e043551,,29/08/2023 18:16,29/08/2023 18:17,29-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
78d2fd29-87bd-4b94-ad4a-ebb84b9c9e3b,Inbound,Returns,Wrong,,22082d8b-1703-4b37-a665-e3b65dc18ff5,,29/08/2023 23:22,29/08/2023 23:24,29-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
6dc395e8-1367-40ee-9eba-f39f8bd6fbc3,Inbound,Feedback,UnProfessional Behaviour,No,3cb5d8db-ecff-4f60-8502-654d4d4f8fa8,,29/08/2023 10:11,29/08/2023 10:12,29-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
74f9dac5-9f8f-4916-94fc-92c4b1a16560,Email,Refund Related,Refund Related Issues,,3d8a8bdb-ec93-47c2-a2d1-f6b550e24d18,,29/08/2023 15:09,29/08/2023 15:10,29-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
03a6115f-351b-4c89-9a6d-737a053f2c7e,Inbound,Returns,Reverse Pickup Enquiry,?????? ??? ??? ?????????? ???????? ??? ???? ? ??? ,1ede362c-eca0-41ad-8833-f4454c34ec8d,,29/08/2023 20:03,29/08/2023 20:07,29-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
ef6cd93b-3c6b-4dab-8885-c9fd3397fd05,Inbound,Payments related,Payment related Queries,,0d17ee2d-c6a2-4d70-af4f-66e0e4f170fa,,29/08/2023 22:18,29/08/2023 22:28,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
66662f9b-ed00-44f0-a41b-f3c22bb5eed7,Inbound,Cancellation,Not Needed,Want the executive no. Please share ,f0abd404-715a-4a95-9b79-6190c4ce4a13,06/08/2023 14:43,29/08/2023 09:32,29/08/2023 10:09,29-Aug-23,BARWANI,LifeStyle,1674,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
4629acd6-e997-4114-bfbe-aa212d89f8d5,Outcall,Returns,Reverse Pickup Enquiry,Thank you for supporting me ???? please track fastly ??,c54c7ca0-9b06-47cc-a336-b92de9f09930,05/08/2023 22:02,29/08/2023 15:10,29/08/2023 15:11,29-Aug-23,HYDERABAD,LifeStyle,4872,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
b15390b0-0a3f-4cfe-8d5b-8d0a33335a59,Inbound,Returns,Reverse Pickup Enquiry,,5e79241c-1a32-4297-b700-9e3631ffe5cf,,29/08/2023 11:47,29/08/2023 12:20,29-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,4
1f0a227f-4715-4fb4-b495-42bc9259d521,Inbound,Returns,Return request,Very Good Service Provided by the Customer Service Executive..... Thanks ,4de07fca-3582-4d59-ae1a-579b953dc623,,29/08/2023 18:41,29/08/2023 18:46,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
948ba6cf-ed24-4349-99d2-e80cffe1af1d,Inbound,Payments related,Wallet related,,538324ef-3426-4260-bb68-efeb255f1c52,,29/08/2023 07:43,29/08/2023 11:14,29-Aug-23,,,,,Donna Gilmore,Scarlett Chen,John Smith,0-30,Morning,5
307ad725-cfb5-4513-b6a2-ecd2bc3d89d5,Outcall,Order Related,Seller Cancelled Order,"Senior customer executive not listen my query properly and cut the phone during call,They not help me,There is not my fault because fault is seller's end.",51343b56-2b52-4dc5-b0c8-55eb782268e8,,29/08/2023 10:15,29/08/2023 23:20,29-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,1
40cc5601-cd89-489f-87e6-507707bad970,Inbound,Returns,Reverse Pickup Enquiry,,4540d927-0dd7-47e6-afcf-274e0aabaef6,11/08/2023 15:21,29/08/2023 16:54,29/08/2023 16:55,29-Aug-23,JAMNAGAR,LifeStyle,556,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
f8525436-b34d-4ec2-abb7-e2378bea35ae,Inbound,Refund Related,Refund Enquiry,,c8744910-caf5-4d28-97ce-2f4229ff509f,,28/08/2023 20:28,29/08/2023 22:30,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
74b2f938-da37-49eb-9ab1-547197c08bd0,Inbound,Feedback,UnProfessional Behaviour,,ed8c7596-0a1d-4cfc-bfcd-30a04bf2591f,,29/08/2023 09:26,29/08/2023 09:26,29-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
a0b016f9-c661-4b6a-9e74-052465390dfa,Inbound,Returns,Return request,It would be helpful if delivery agent also be supportive about customer issue ,35648379-7a1e-4209-a1f8-bcc14a0358ca,,29/08/2023 12:40,29/08/2023 12:48,29-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
3def9d44-c8df-4e20-83c6-120811222345,Outcall,Returns,Return request,,722727ad-1f19-401c-bbbf-c150bc8af508,,29/08/2023 18:54,29/08/2023 19:32,29-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
831ee36f-7b4d-452c-b7f9-ae18a8d558aa,Inbound,Cancellation,Not Needed,,74ee2a3b-e3a1-4a6d-952d-afc0466272e7,,29/08/2023 20:07,29/08/2023 20:11,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8b40d163-7c30-496d-bb75-351ecdad96a3,Inbound,Returns,Exchange / Replacement,"I'm extremely satisfied with castomar care executive behaviour and supported my concernBut I'm disappointed with delivery boy he done very bad behaviour with me.He many time cut my calls and asked me you come to my place for recive your order,and ask 700rs cash to exchange my phone. I many time disappoint with Shopzilla delivery boy's Attitude also              ",3ff1749b-e5fb-4a05-8b07-bbd5e573f86a,,29/08/2023 13:02,29/08/2023 13:04,29-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
bf864296-f0e7-4d3a-ba2b-0bb65724d72a,Inbound,Feedback,UnProfessional Behaviour,,63986762-b911-4952-b86d-3ce7a00120f9,,29/08/2023 19:37,29/08/2023 19:43,29-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,3
4dcd0882-ee39-4eb9-a8b0-2ae30dc87cfc,Inbound,Order Related,Seller Cancelled Order,,73d87f7b-c9cf-4506-831d-8d622c6118eb,,29/08/2023 21:41,29/08/2023 21:44,29-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bba6008c-11d7-4269-b0b8-919e50097d2e,Inbound,Returns,Reverse Pickup Enquiry,,82ecc0a2-20c2-4034-b48b-0e28d0b12633,,29/08/2023 22:14,29/08/2023 22:15,29-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
1757f3f0-1efb-4b5d-b0f4-e8809dcd3fc9,Inbound,Returns,Reverse Pickup Enquiry,Very bad Shopzilla carvice ,8e327738-38cd-4466-88f0-27a71c5bf0bc,,29/08/2023 10:42,29/08/2023 11:44,29-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,1
fa184b3c-4f1f-4042-9bf4-d8c40ce375b9,Outcall,Order Related,Order status enquiry,,1e9ddd73-93ea-456a-b120-87bb53f22a23,,29/08/2023 18:53,29/08/2023 19:58,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
066c27db-dce1-4700-88e1-587d6d8a4d3e,Inbound,Order Related,Order status enquiry,Ok,05749bd2-ec51-4b76-8f1a-e8298c017ebc,,29/08/2023 21:22,29/08/2023 21:23,29-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
9ccc858d-dab8-4bf6-b4c1-55ce46342c08,Outcall,Returns,Missing,,3fbbcfaf-41b2-4ee5-8329-9fcc17155418,,29/08/2023 14:58,29/08/2023 22:58,29-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
9bc1cb08-a8ba-4081-a5ee-f01de8b518e2,Inbound,Order Related,Installation/demo,,84124ac0-05ef-4ae0-aa16-c477686be3f7,,29/08/2023 07:18,29/08/2023 08:05,29-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
71505c4a-dfa0-4a27-9799-6aa9a7d17dbe,Inbound,Returns,Reverse Pickup Enquiry,,a9b4a2f0-6953-4544-bb5f-6cd78d4be3b9,,29/08/2023 14:10,29/08/2023 22:08,29-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
24f42ee0-6b2b-4146-9dcb-a475bd38030b,Inbound,Feedback,UnProfessional Behaviour,Good work,6654c302-1a53-426d-bdc7-a2f990f4abae,,29/08/2023 18:19,29/08/2023 18:23,29-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
aba6448a-1529-4213-bcaf-10c185a3674a,Inbound,Returns,Return request,,18e1f296-03cd-4157-ad03-f6f2fb66e49b,,28/08/2023 22:31,29/08/2023 11:21,29-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
1a56371b-d055-46cf-a23a-eb37add063e3,Inbound,Returns,Reverse Pickup Enquiry,,3f36bbe9-8d1b-45b7-907f-ae8e60625b42,,29/08/2023 12:09,29/08/2023 12:13,29-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
77527960-516a-4405-acd9-e01d5d68cedd,Inbound,Returns,Reverse Pickup Enquiry,,8d2e0aa7-5371-4df1-95da-3f497bfe2549,,29/08/2023 14:08,29/08/2023 14:11,29-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
2b7c3440-8f2d-4520-8676-c20314bbd514,Inbound,Returns,Reverse Pickup Enquiry,,38c93137-ca27-4f25-bf6f-b4137ff0288f,13/08/2023 19:56,29/08/2023 08:34,29/08/2023 08:37,29-Aug-23,SASARAM,LifeStyle,359,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
687b7bc6-e2f2-4043-8047-d340878ef6b7,Inbound,Order Related,Delayed,,3bbe00ef-1e5f-4ad2-9d3b-255f6086440a,,29/08/2023 10:09,29/08/2023 11:36,29-Aug-23,,,,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,1
2a3bad13-c0ea-437d-a997-687d7d144773,Inbound,Returns,Return request,,0a058e68-2cd4-4558-a109-1107f8127903,,29/08/2023 11:49,29/08/2023 11:53,29-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
35ef1ea7-9eaa-4661-86a6-a4d9aa75a1f3,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla sarvis,8cd4c70f-4e7c-4818-ba3f-c19ec27a9f11,18/08/2023 20:41,29/08/2023 21:34,29/08/2023 21:40,29-Aug-23,NEW DELHI,LifeStyle,784,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d18214e1-5cb4-4fca-97da-672128d6ef00,Inbound,Returns,Reverse Pickup Enquiry,,4eab68d6-ab9c-42e8-b245-8296344644e1,20/08/2023 09:25,26/08/2023 19:13,29/08/2023 21:06,29-Aug-23,LOHAGHAT,Books & General merchandise,193,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
0ef40c2e-01a7-4db8-834a-85641846add4,Inbound,Returns,Wrong,,4d180ca2-9464-40b5-9589-dd549a3bed4f,,29/08/2023 12:37,29/08/2023 12:45,29-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
31389188-03a7-4ff8-8894-27e9133b9043,Email,Returns,Reverse Pickup Enquiry,,ffa3cc41-b65e-4375-8181-7bfe9380042d,,28/08/2023 12:30,29/08/2023 10:18,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
1953c50e-9cf6-4120-839a-e5894abe7176,Inbound,Order Related,Order status enquiry,Good ??,6761ccd8-eb08-44dd-8d46-f89aef098597,,29/08/2023 21:38,29/08/2023 21:40,29-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
dc8b9e6e-adf3-44f1-9c47-279276319807,Inbound,Order Related,Delayed,,1e5251b9-da48-4964-a4fc-4fe220e7ebae,,28/08/2023 20:47,29/08/2023 11:56,29-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
efb9b0f3-9967-4232-aba5-1bfc1c851097,Inbound,Refund Related,Refund Related Issues,Consultant was good but my query is taking too much time its already been 10 days and you guys still want me to wait for 10 more days.,5b70d3a5-b509-45c1-b9cb-2fd41bf51838,13/08/2023 10:20,29/08/2023 09:59,29/08/2023 10:51,29-Aug-23,NEW DELHI,Mobile,29999,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
c7ea8305-8d30-47c2-81f6-b0ee17c8505e,Outcall,Cancellation,Not Needed,Customer support don't have actual solution. They Just make customer fool. Nothing more they can do,48a8dedc-cd70-41ad-bfab-6f9ac67e86d9,24/08/2023 10:18,28/08/2023 19:08,29/08/2023 09:07,29-Aug-23,PETLAD,,61990,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,1
7eee37c6-b5c5-4164-b7c3-a571b1124e8d,Inbound,Returns,Wrong,,693bba5b-74fa-4c52-ad4a-4136c509afa7,,29/08/2023 11:30,29/08/2023 11:34,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
df08660a-cad1-4719-8800-c9c64e5bee80,Inbound,Returns,Reverse Pickup Enquiry,???????,0ebdde5e-5f7f-48d5-924b-8838bdbdb4c1,23/07/2023 20:09,28/08/2023 23:45,29/08/2023 00:06,29-Aug-23,JODHPUR,Books & General merchandise,1549,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
87f7f556-6738-45c8-9c37-4ce9569b22b3,Inbound,Order Related,Unable to track,Right,75cd16f1-a14b-4c48-b038-a32a42c695a9,28/07/2023 20:06,29/08/2023 18:53,29/08/2023 18:54,29-Aug-23,KADIPUR,LifeStyle,629,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
a0edd906-2196-4151-a4de-0f84f200965a,Outcall,Cancellation,Not Needed,Very bad service ,cfa18286-0e7f-44d8-adab-a095381203bf,,29/08/2023 19:51,29/08/2023 20:08,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
f39b2810-d324-4442-a5eb-db4fb702797f,Inbound,Order Related,Order status enquiry,,bb4359b2-b98a-4853-b48f-e98f3f224574,,29/08/2023 14:09,29/08/2023 14:10,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
b7042388-8378-44ee-b355-e89d5730976d,Inbound,Returns,Reverse Pickup Enquiry,Very good ,aff2470b-fa2f-49a2-9aee-2977031f39f6,,28/08/2023 22:02,29/08/2023 10:48,29-Aug-23,,,,,Ariana Young,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
79ec44d0-18b4-4fb5-838e-d9690d4ca7ed,Inbound,Feedback,UnProfessional Behaviour,,f6a6e8f9-e563-499c-9726-8a13fef88e14,,29/08/2023 08:53,29/08/2023 11:10,29-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
dc467000-bed7-43e2-b458-1bfd267366ed,Outcall,Returns,Reverse Pickup Enquiry,,40e8f843-6bf4-4352-aaaf-42868bfa7e9c,,29/08/2023 11:09,29/08/2023 11:11,29-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
1de0820b-7c12-4071-8808-8ebc1b2d8381,Inbound,Feedback,UnProfessional Behaviour,,5ae57bab-9494-48bb-93fd-4b5555c8ec90,13/08/2023 08:18,29/08/2023 22:03,29/08/2023 22:07,29-Aug-23,THRISSUR,Books & General merchandise,325,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,3
5f60da03-38d3-48b8-912b-abe677936d4b,Inbound,Returns,Missing,,4357bfd7-9020-4698-89e3-5e40819f4754,,29/08/2023 12:17,29/08/2023 12:19,29-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
b3b98f4c-2496-4e4d-a57d-4901c68bdfd0,Inbound,Order Related,Order status enquiry,Good,b7b0691f-bb62-4a9e-ba45-a9594b119c55,,29/08/2023 09:03,29/08/2023 09:08,29-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,3
763555e2-3bc2-4d2e-b68c-0ab255d1cc25,Inbound,Product Queries,Product Specific Information,,2550d483-68ff-4af0-9b57-0bab3ddf9f0c,,29/08/2023 11:33,29/08/2023 11:36,29-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0bacc588-c8cf-4f62-a904-aef3f5e5ad7b,Inbound,Returns,Return request,,a7f183de-e1ff-47b1-a73c-bc7943ab40d9,,29/08/2023 15:28,29/08/2023 15:29,29-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
1b17de94-b134-4a34-8e5a-2f86f7dca399,Inbound,Cancellation,Not Needed,no thank you,f4da3a40-b153-45a4-a976-aad3e66912fc,,27/08/2023 16:59,29/08/2023 14:22,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
84ff2384-5af9-4b9b-a37c-4f75125ddd8e,Outcall,Payments related,Online Payment Issues,"Amezing person, best guide for me ",03a88747-30c9-4faf-aa8f-90ca689f6c89,,29/08/2023 13:03,29/08/2023 13:06,29-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ad147da9-962b-41b4-9e89-a3e309a14a99,Inbound,Returns,Return request,,2f26d5b5-5b9f-4ee2-b21e-771cac59ea8f,,29/08/2023 13:45,29/08/2023 13:49,29-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8259da4e-e323-49e0-a844-6e48f204c0bc,Inbound,Returns,Missing,,e7950d18-8b83-4ece-8cf9-244107b01e17,,29/08/2023 17:25,29/08/2023 17:27,29-Aug-23,,,,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,4
51bbbc1c-6715-4124-9ce3-27715e08ae0a,Inbound,Order Related,Delayed,,b0a8f5f5-ac88-426e-b06a-2694b712d9ca,20/08/2023 20:42,29/08/2023 18:08,29/08/2023 18:34,29-Aug-23,HYDERABAD,Electronics,3499,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
3e12296a-eb05-42b5-bac5-8eb00b063aed,Inbound,Shopzilla Related,General Enquiry,,3e292ba3-d51f-4188-b2b3-c311a9791ec2,,28/08/2023 18:56,29/08/2023 11:07,29-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,3
f42ed105-572c-4d44-8534-6b7f86948237,Inbound,Returns,Fraudulent User,,fe4202ce-9fe5-410f-a68c-c5821f6e57b8,,29/08/2023 11:22,29/08/2023 11:23,29-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b1cc8eed-5391-472d-ad49-d17e1dc88c20,Outcall,Returns,Missing,,20d39d5a-b65d-4938-9e63-4f900d8b8c4b,,29/08/2023 12:19,29/08/2023 16:54,29-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
9cc5e86f-566c-40bd-b5b3-1036ec26b9d9,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,332ca147-32a7-4c14-ab4f-52589544519a,,29/08/2023 16:11,29/08/2023 16:44,29-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
fe3cf7e9-4780-4b5c-835a-ec0a07f29c3d,Email,Returns,Reverse Pickup Enquiry,,53b30eee-e555-4178-bdd9-bb5a5c053a67,,29/08/2023 15:36,29/08/2023 15:38,29-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
09087100-8634-4c91-8041-e8e87fd64788,Inbound,Returns,Return request,,4bf53edf-a721-45f9-bef9-bf014a19eefc,,29/08/2023 08:14,29/08/2023 08:21,29-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
dd290433-d8ff-44a6-9cab-b7e274f02769,Inbound,Returns,Reverse Pickup Enquiry,Make Chat available with customer executive. Calls don't get connected all the time.,b7433775-b904-46e7-8dcc-be27b664d595,,29/08/2023 18:44,29/08/2023 18:47,29-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
2d5c6c7e-b83d-43e9-9966-96b6b6cfd4e9,Inbound,Order Related,Delayed,,329dc9de-9ca7-40e1-b88d-5c8763eedc9a,19/08/2023 11:49,28/08/2023 21:58,29/08/2023 09:52,29-Aug-23,GURGAON,Home,549,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
69d0e8fc-c1f4-48c1-bc57-14642651d89f,Inbound,Order Related,Installation/demo,,44fb3a0b-3f97-4db4-b064-a91695f206fd,,29/08/2023 00:16,29/08/2023 00:32,29-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
f825a271-f95c-448a-a1ad-04acd3631907,Inbound,Order Related,Installation/demo,,1862438e-94d0-4cde-bbee-1db19487bd28,,29/08/2023 09:59,29/08/2023 10:09,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
f5c2a3b3-8d2a-45be-8df3-783961fdb31f,Outcall,Shopzilla Related,Shopzila Premium Related,,f9e15a05-a3d4-4278-b9f8-cb3c48d5f7a9,,29/08/2023 10:25,29/08/2023 10:27,29-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
f3004bc8-4ee7-4efa-837c-18cf1a24bbb8,Inbound,Order Related,Order status enquiry,Hame Shopzilla ke sath   aur yah bahut behatarin hai ,b9ca8435-2ad5-468e-88c5-70b126ab3fab,,29/08/2023 16:55,29/08/2023 19:15,29-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b1635888-2a8a-4c86-a5df-9ee91d46d0e5,Outcall,Order Related,Invoice request,,0c4b15e8-2eb1-4938-85c3-21363e4c3e75,,29/08/2023 17:19,29/08/2023 17:23,29-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
f0b2dad5-d149-4fd5-917a-0c1c44d881b6,Inbound,Returns,Reverse Pickup Enquiry,,7e3896a1-991c-4d2d-9b2b-0bddb31036a0,,29/08/2023 18:04,29/08/2023 18:12,29-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
91b241de-791d-4a0b-848e-cb64e52127ab,Inbound,Order Related,Order status enquiry,,10d62480-ff36-4909-b544-a6bbe267376a,,29/08/2023 20:27,29/08/2023 20:27,29-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
138eba67-10d4-4800-98ee-62a73e4155a1,Inbound,Product Queries,Product Specific Information,,20e76add-7235-4a57-886f-4a1f17e081c8,,29/08/2023 21:07,29/08/2023 21:40,29-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
fb374e7d-e75d-4264-a59d-66514cae9652,Email,Returns,Fraudulent User,,2c6f2d4b-f039-4574-af56-69ee3674bcd2,,29/08/2023 00:03,29/08/2023 08:04,29-Aug-23,,,,,Michael Torres,Scarlett Chen,John Smith,>90,Morning,5
4c0323c0-8573-4c1b-918c-d26cac49c194,Outcall,Returns,Reverse Pickup Enquiry,,1774e931-7478-4a47-9c7f-3ab98956e461,,28/08/2023 22:47,29/08/2023 07:42,29-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
8bfd6e99-71c0-44e8-9cb8-265e67e3d6e8,Inbound,Refund Related,Refund Related Issues,,c0e29328-3d98-4411-9126-eacf9cdcffb9,,29/08/2023 10:27,29/08/2023 10:42,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
044c2015-4411-4402-b00d-8ecfcb5ddcdc,Inbound,Shopzilla Related,General Enquiry,Being a plus member i can't avail the membership benefits. ,4e09f94e-5b4a-4c60-b516-caed66f66749,,29/08/2023 13:44,29/08/2023 14:15,29-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
dee4747d-feae-40f6-89ec-4027e44b9aa5,Inbound,Returns,Return request,Good ,adff1a1b-b577-4472-add3-f44043bb09b9,,29/08/2023 15:40,29/08/2023 15:42,29-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
6d13458b-655f-4070-a1c2-2828d6c719cc,Outcall,Order Related,Order status enquiry,,63aadaa8-9496-4db8-b16c-ca7b018dafc4,,29/08/2023 17:15,29/08/2023 17:18,29-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
d84643fb-2a35-4372-974d-45564afc08b1,Inbound,Cancellation,Not Needed,,1b44213d-7515-45e8-929a-8e78d3e50064,,29/08/2023 22:14,29/08/2023 22:17,29-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
cd9bded8-6d5d-4ef4-8c4a-13b895924081,Inbound,Feedback,UnProfessional Behaviour,Best,f04a7999-a0cf-488c-bdc0-f0e1aebc6797,,29/08/2023 16:49,29/08/2023 16:49,29-Aug-23,,,,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
1716325c-c35b-439e-9614-14f4011ab08b,Inbound,Returns,Reverse Pickup Enquiry,,d9af236d-a9aa-4f7f-96e9-04e01871190a,,29/08/2023 22:05,29/08/2023 22:10,29-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
dac7ffc8-056c-4b4c-87f7-7d65b5b6daf9,Inbound,Returns,Service Centres Related,,1d65fc61-4d48-4717-99ba-8f080f38ff5d,,29/08/2023 18:26,29/08/2023 21:16,29-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
31c8ea76-7690-4790-b949-dcd63e979281,Inbound,Order Related,Delayed,,a373918c-53ba-4847-a149-8c31985edcd3,,29/08/2023 18:30,29/08/2023 18:42,29-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,2
9432b503-4b9e-4cef-99b3-f1dc9ae925a2,Email,Returns,Reverse Pickup Enquiry,,1d3acfd4-5df9-4957-9d01-e305e0ebdd65,,29/08/2023 14:02,29/08/2023 14:07,29-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,4
eded52c2-bfd7-47db-8890-47ebc349b1b0,Inbound,Order Related,Order status enquiry,,8eea5685-fbc7-43a7-9382-8a18a39a8787,,29/08/2023 15:52,29/08/2023 15:53,29-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
36cbb970-384f-4d48-a1f8-b33d27dc1379,Inbound,Returns,Return request,,714c8af0-796a-4311-bc89-6cd01589851a,,29/08/2023 16:45,29/08/2023 16:46,29-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
789572c7-3868-46d9-bfff-7d865849300e,Inbound,Returns,Wrong,,7204b47e-a6a9-49c4-bba0-6937bfb8ff44,,29/08/2023 23:43,29/08/2023 23:44,29-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,5
2aaf2754-4cfe-48af-8bf4-9ce81c997ab8,Inbound,Cancellation,Not Needed,,c3a49307-7070-4fa0-8d1e-312321cc8fb2,01/08/2023 17:25,28/08/2023 13:08,29/08/2023 08:59,29-Aug-23,DARBHANGA,Home Appliences,37999,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
5b71de26-70f6-47f8-925f-2f66dc30861f,Inbound,Returns,Return request,,87145c36-ea23-46d4-a70a-1094606a7bc5,,29/08/2023 18:58,29/08/2023 19:00,29-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
0e401043-cc4f-4a80-bdce-1d1c0aa01fe9,Inbound,Order Related,Delayed,,295e7f3b-af34-492a-9515-1185ddf7d524,23/08/2023 21:26,29/08/2023 11:35,29/08/2023 11:39,29-Aug-23,MUMBAI,Home,299,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
0866baa1-57dc-459f-a765-ffeea41e25de,Inbound,Order Related,Delayed,,94ecfa27-6328-4917-857b-7fed3d91b7a3,15/08/2023 00:46,29/08/2023 17:46,29/08/2023 17:50,29-Aug-23,SEPPA,Home,198,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
3585b0a0-dff1-4627-bbda-ca1c5b6dc489,Inbound,Feedback,UnProfessional Behaviour,,4263421e-8db8-4bd5-98cc-8b3911946c29,,28/08/2023 20:55,29/08/2023 09:25,29-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
af9382f3-2dae-44fa-93eb-8dfd9e8859df,Inbound,Order Related,Delayed,,3bc2e3ac-5383-4c32-bdee-cd90a68f030e,,29/08/2023 20:11,29/08/2023 20:15,29-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
91736572-f602-4a95-968f-fc2f7039d824,Outcall,Returns,Reverse Pickup Enquiry,,d73cb7ea-9694-4bd8-9da9-b5bfdfe48b04,,29/08/2023 08:56,29/08/2023 08:59,29-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1a2ffbdd-477f-4c2f-83d4-69dddc6315a4,Inbound,Payments related,Online Payment Issues,good,c5e7a6a7-b0f9-4ca7-b388-71aeffdf59a2,,29/08/2023 14:38,29/08/2023 14:40,29-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
f3d2a8dc-8c8c-4bee-9bd4-2dca9aee72d6,Inbound,Order Related,Order Verification,,87cc7e99-996c-4989-bc0d-e316f915c7a8,,29/08/2023 14:52,29/08/2023 14:57,29-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
218f8016-aedd-4ede-927e-175315d41e12,Inbound,Shopzilla Related,Shopzila Premium Related,,ff035f07-c1e8-439f-b667-3f31dfe75c4e,,29/08/2023 20:55,29/08/2023 20:56,29-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e5350a18-87fd-4a4b-ba6f-623fb846d711,Inbound,Returns,Reverse Pickup Enquiry,,a20a14a2-2109-480a-a714-3d8d749d3e83,,29/08/2023 09:19,29/08/2023 09:21,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
257447c2-4ec2-48c4-8a44-446b5ab8829c,Outcall,Refund Related,Refund Related Issues,,2337924f-2927-46d1-934d-77e51ac7500f,,29/08/2023 12:51,29/08/2023 12:59,29-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
db96b1f2-e98a-4f7a-aa94-ac95611e7ecd,Inbound,Order Related,Delayed,,d157317a-8cb4-4dd6-95b5-6593fc605e83,,29/08/2023 14:26,29/08/2023 14:27,29-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
42917ba3-9f37-4480-b7f3-07e658a80b9a,Inbound,Returns,Reverse Pickup Enquiry,,595b63e7-499a-4339-9cf0-cd9ef876eaca,,29/08/2023 17:55,29/08/2023 17:56,29-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
47ec5400-dc93-4f84-a1fb-b2b4d7657f23,Inbound,Order Related,Invoice request,,7228f51f-19c2-48de-95eb-124436f09010,,29/08/2023 00:38,29/08/2023 00:44,29-Aug-23,,,,,Karen Martin,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
8e6907c4-6449-484a-aff2-cc5c3c02d19f,Outcall,Product Queries,Product Specific Information,I am not with Shopzilla??,dee01a99-6d80-4762-8e45-29fafe61cfd5,,29/08/2023 11:07,29/08/2023 11:19,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,2
1313efab-05b9-4609-82d7-c4547c9cfbe5,Inbound,Order Related,Order status enquiry,5,96d8448a-22fc-4820-9f12-915bd49e3b12,,29/08/2023 20:16,29/08/2023 20:16,29-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
e0d4ac8a-7c90-4522-973d-0151bdaf68ff,Inbound,Returns,Wrong,,42d634da-17de-4523-8500-ce40ff050d97,,29/08/2023 10:44,29/08/2023 10:44,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
22a77734-f705-4d96-8bc7-e8f42dba2d83,Inbound,Shopzilla Related,Shopzila Premium Related,,76bb6cff-40f4-4ea8-aa59-dd7d5ba8dea6,,29/08/2023 19:22,29/08/2023 19:26,29-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
022993db-0fdd-4bc0-9063-0d058c28103b,Inbound,Refund Related,Refund Enquiry,,0f8c7e21-fe8d-48d3-812e-007d5c2f86ce,,28/08/2023 16:19,29/08/2023 10:08,29-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
3c1d43aa-0b68-4780-a6b9-d76ebd2f31f0,Inbound,Returns,Reverse Pickup Enquiry,,f58056e4-82d0-4444-a5fe-b40e9c8ffcfe,,29/08/2023 14:18,29/08/2023 14:42,29-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
69ea5f29-e583-49bd-8313-611c6daff4db,Inbound,Returns,Reverse Pickup Enquiry,,d544d477-d248-451a-b52c-ce7d7370e571,,29/08/2023 11:24,29/08/2023 12:41,29-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
9189f58b-6689-4429-9ffe-c975af135270,Outcall,Shopzilla Related,General Enquiry,Your service is not good,0bb84622-d676-40ac-9870-3454eb232c78,,29/08/2023 22:10,29/08/2023 22:14,29-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8f012ab9-7f26-445a-93fa-ec330dbb0943,Inbound,Returns,Return request,,e37a5299-4165-4127-8faa-7b76cba93111,,29/08/2023 10:02,29/08/2023 10:10,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
8c1bc017-2056-4dd7-b48a-55f752cde59a,Email,Returns,Return request,V good,e56d7d9a-ebe0-47fb-8eb7-041cf94d4993,,29/08/2023 11:52,29/08/2023 11:53,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
cc00ab95-509d-4b8e-bfb1-f85c2ce4ac87,Inbound,Returns,Reverse Pickup Enquiry,,b3346ad8-ee8d-480a-8cf5-8c0d680bda8b,,27/08/2023 20:11,29/08/2023 05:38,29-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
0bd433c4-20ef-485b-b41b-bbba02f337e8,Inbound,Returns,Exchange / Replacement,Thank you ,cc388e34-5a3c-4525-87a1-7689ff3f8b6e,,29/08/2023 17:36,29/08/2023 17:38,29-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
7affeafb-6c7c-4527-ad57-0038f91221c9,Inbound,Returns,Return request,Don't update faulty information in the Shopzilla application ,d923777a-85ab-4c8a-8dae-2264a9d1e77e,,29/08/2023 19:57,29/08/2023 20:24,29-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
6da96a4c-aee0-4d23-bf68-32ef4b0eb586,Inbound,Returns,Reverse Pickup Enquiry,,870048d0-2303-4bc0-8f5c-886a53f682d4,07/08/2023 08:46,29/08/2023 11:05,29/08/2023 12:50,29-Aug-23,PRAKASAM,Books & General merchandise,341,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
0cf4ca67-abd4-441e-8f79-ef05e30585c9,Inbound,Order Related,Order status enquiry,,183929f0-ec30-4d51-a077-80fc45accdc2,,29/08/2023 19:35,29/08/2023 19:46,29-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
eed00cf8-b4a2-4032-9fb9-b511e5a36550,Inbound,Returns,Reverse Pickup Enquiry,,3f0fe6e4-c497-4ba2-8b3d-8afe49061a41,,29/08/2023 10:43,29/08/2023 20:49,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
3f16f173-3515-4ce2-a84d-97f0d8a8264b,Outcall,Order Related,Order status enquiry,Good ??,3a694188-ab7d-4631-a4e1-0417894e017a,,29/08/2023 12:20,29/08/2023 13:06,29-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
b40048d0-44d5-4cef-954b-f42c55af3638,Outcall,Order Related,Installation/demo,,9fb6f4b9-fa6e-40bc-9fb7-da23f3665197,,29/08/2023 21:24,29/08/2023 21:27,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
422b92e0-7769-4b7d-bcc4-0a995134a326,Inbound,Shopzilla Related,Shopzila Premium Related,,afb236e4-a5e4-48ac-9431-d2b964f71f6d,,29/08/2023 23:54,29/08/2023 23:55,29-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,5
1e30db6f-41a2-4df0-85cc-85ee1e7b8cbf,Outcall,Refund Related,Refund Related Issues,,615f6362-4509-44c3-8afe-630230f027c8,,29/08/2023 09:21,29/08/2023 10:39,29-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
55aa1d9c-d9dd-4614-a1b0-9567187df3e3,Inbound,Returns,Missing,,26df7956-6e1e-4826-b2e7-3d9a093fd965,,29/08/2023 16:19,29/08/2023 16:20,29-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,5
679f739b-4e15-44c2-9858-f9ad527000ad,Outcall,Cancellation,Not Needed,,3f8e8358-1a15-4098-b8a7-1faa1cc88e48,,29/08/2023 17:30,29/08/2023 17:32,29-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1671c7fa-e527-4a05-8f1f-9a865dad9778,Outcall,Cancellation,Not Needed,,b754581f-a2a4-4ef2-abb1-aca09ac1a89c,,28/08/2023 23:38,29/08/2023 05:55,29-Aug-23,,,,,Thomas Adams,Ava Wong,William Kim,On Job Training,Evening,5
0fd0bebc-a099-4c74-98f2-b672d59b0a35,Inbound,Payments related,Payment related Queries,Excellent service ,5d1f7dfa-f20f-4a07-b8a7-d197fa5e8204,,29/08/2023 06:47,29/08/2023 06:52,29-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
edce4cc1-ffc9-405b-bb0e-f6bc6efc8c24,Inbound,Cancellation,Not Needed,,8418ce0f-4f91-4fd0-9e80-c93891ac212d,,29/08/2023 15:35,29/08/2023 15:54,29-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
92d7270a-eb2a-471c-a68c-340f03c0c0cd,Inbound,Feedback,UnProfessional Behaviour,,c9c02210-f1d4-4319-bd40-59e15f664365,,29/08/2023 18:10,29/08/2023 18:23,29-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
64ab3cae-e3bd-4337-994c-5e20be607902,Inbound,Returns,Reverse Pickup Enquiry,,aed663f1-82a3-48aa-864b-1b89c1926d71,,29/08/2023 20:17,29/08/2023 20:20,29-Aug-23,,,,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,5
b9f5785a-95bf-4abf-a5f0-296fb66a662a,Inbound,Returns,Exchange / Replacement,Reason of the issue should be share with customer.,d5d9e4c9-76ec-4dda-ba19-218da07ec1ef,,29/08/2023 21:42,29/08/2023 22:02,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
60094438-ac8b-43e3-b037-09ea7440f72b,Inbound,Returns,Return request,,24db7fdf-6c15-4499-9e5e-0afa3f2ca97e,16/08/2023 00:49,29/08/2023 00:47,29/08/2023 02:03,29-Aug-23,HIMATNAGAR,Books & General merchandise,2799,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,2
2c530eb5-bdd0-48b3-937c-a4d5868355c2,Inbound,Returns,Reverse Pickup Enquiry,,a7bcbd82-575f-45b5-b94b-fc35bf9cb982,18/08/2023 23:27,29/08/2023 17:51,29/08/2023 17:53,29-Aug-23,GUWAHATI,LifeStyle,348,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
df832915-1e89-48f6-abba-71cc130f18aa,Outcall,Product Queries,Product Specific Information,"Your executive is not able to deliver corrext information . I ordered a wired headset and he told me to press the bluetooth button , he left me hanging on call for several minutes. Not Happy with him ",e167adca-3433-4892-9323-278848beb84a,,29/08/2023 09:39,29/08/2023 09:52,29-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
d43e604a-02ad-4ea2-b27b-084cd69baa95,Inbound,Returns,Reverse Pickup Enquiry,,bbe88414-06a5-412a-9748-af623fd7949b,,29/08/2023 09:42,29/08/2023 10:18,29-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
ef55d806-6504-4d41-ba17-ebb777bfd4a7,Inbound,Returns,Reverse Pickup Enquiry,,49fe8704-9fd3-4023-bfa8-f4718a90a407,,29/08/2023 10:04,29/08/2023 19:00,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
4c047534-b301-4901-83cd-62d629341239,Inbound,Product Queries,Product Specific Information,,3cd2d76d-3a7a-465d-a45b-f1004f5316a6,,29/08/2023 12:22,29/08/2023 16:08,29-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
cebd909b-46c5-4aa6-b8fc-a32e9cebd2d5,Inbound,Order Related,Order status enquiry,,34b5fbd4-c6ba-49ad-9247-44359d4eb824,,29/08/2023 20:07,29/08/2023 20:13,29-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
2d326cb7-dea5-430c-8367-aacc4edd4ba8,Inbound,Shopzilla Related,General Enquiry,,c1f09428-51bc-48ce-85d1-19356319b47a,,29/08/2023 15:44,29/08/2023 15:48,29-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
ad3278b5-0574-4aa7-bc8e-bac6168b2a59,Inbound,Order Related,Priority delivery,,b469b2bd-b7ec-4e58-a848-427517181732,,29/08/2023 17:55,29/08/2023 17:56,29-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7f2aaeb6-bde9-40cd-99be-c341be1051f2,Inbound,Returns,Reverse Pickup Enquiry,,d1d847e3-95aa-4967-a005-01281b21f897,20/08/2023 15:53,29/08/2023 10:51,29/08/2023 10:56,29-Aug-23,BINA,LifeStyle,414,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
e048b097-9378-49ba-824e-e25037288565,Inbound,Order Related,Order status enquiry,Thanks dear ??,d8889f80-a335-4096-92a2-87c20af89a27,23/08/2023 16:53,27/08/2023 11:37,29/08/2023 11:09,29-Aug-23,MAREHRA,Electronics,6499,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bff14f98-d24a-4d03-afaa-74852e029864,Inbound,Order Related,Seller Cancelled Order,,9bed9f9c-a52e-4345-85eb-f4acaf8b982a,,28/08/2023 23:16,29/08/2023 13:26,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
aad93937-4953-4b97-8a35-4fdcd4c6d308,Inbound,Returns,Reverse Pickup Enquiry,,9a86d923-d741-43e4-90b0-86b3fe3b9c79,,29/08/2023 06:21,29/08/2023 06:24,29-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
6c3f7205-c820-46ed-aa09-632ebb49786c,Inbound,Returns,Fraudulent User,Nicely tackle my problem ,cc35dc89-e5a0-401f-81be-51a9cfbaed63,,29/08/2023 13:13,29/08/2023 13:16,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
72a4b539-4e65-4821-afa6-db4b62f21eb6,Inbound,Shopzilla Related,General Enquiry,,b28cbdff-9f83-4249-8a33-d0f9778ebae4,,29/08/2023 13:09,29/08/2023 13:34,29-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
308886e7-67a6-47a0-b3ec-849e8b4ce58b,Outcall,Order Related,Installation/demo,,b7d2f3ee-b4b4-464c-aa51-9f67a574257a,,29/08/2023 18:53,29/08/2023 18:58,29-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
56612384-2d5f-4a31-873f-c15d6b21e0f8,Inbound,Returns,Reverse Pickup Enquiry,,372e4e2f-a1d3-409f-89eb-b9810c0affe0,,29/08/2023 13:26,29/08/2023 13:32,29-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
feb41030-0bfa-4450-8afb-eb59bad08db5,Inbound,Feedback,UnProfessional Behaviour,Jam very happy to talk him,2b270728-5eeb-4569-950a-94a75fd92f73,,29/08/2023 17:59,29/08/2023 18:06,29-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
38d15c4c-9e06-424d-bea4-38512bedf2a0,Inbound,Returns,Fraudulent User,,dbc3d322-3294-424c-a637-02e8b15f929e,,29/08/2023 07:23,29/08/2023 07:24,29-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
2dac2b9d-735b-4be2-a131-780e87151734,Inbound,Returns,Missing,,654838b4-cd0f-4cf2-b815-7a5a8e111004,,29/08/2023 08:32,29/08/2023 09:47,29-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
4d827bfa-594b-4d37-a397-1357cc95b19d,Outcall,Returns,Reverse Pickup Enquiry,"Bahut he bakwas company h... Esse koi v order mat lena , or help support too bahut hi kharab h...",fceb7207-de78-4d25-8bd6-58ede9fb3cda,,29/08/2023 13:17,29/08/2023 13:19,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
623f3f8c-2bc2-408c-b1e3-ab4df319427a,Inbound,Cancellation,Not Needed,Ys,54f621d2-49ec-44e9-be21-44acfbe9247f,25/08/2023 08:46,29/08/2023 08:45,29/08/2023 08:46,29-Aug-23,SHIRPUR,LifeStyle,169,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
f2c006cc-e01e-48e1-9c34-a63d94b956e4,Outcall,Returns,Return request,,b08e9529-074f-4934-b995-8e455ec3d23b,,29/08/2023 12:55,29/08/2023 12:58,29-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2a1bc24b-ab6f-44ab-b2bb-e61cf7109d19,Email,Shopzilla Related,General Enquiry,  language telling about customers care support ,b97e696b-7483-4ed5-a54a-d5583df8e3d9,,29/08/2023 13:24,29/08/2023 13:29,29-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,2
32b16246-de8a-4e83-a002-6cc7aec2b560,Inbound,Returns,Reverse Pickup Enquiry,,92df6dc9-ab4b-48ee-8e9b-241d29c91c33,,29/08/2023 13:13,29/08/2023 13:20,29-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a3ca1bc1-69cd-44fe-adae-393820dd5134,Outcall,Returns,Wrong,,89ec43ca-b823-4dce-a0d3-d5e7586b5301,,29/08/2023 16:28,29/08/2023 16:29,29-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
5506f66c-3928-402d-93bc-29a609d104aa,Outcall,Order Related,Seller Cancelled Order,Thank you so much,348bac65-5af9-486c-b953-22c3924b7b7c,,29/08/2023 07:58,29/08/2023 07:59,29-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2dfcf59e-50f5-41f2-8899-9ab3e475df65,Inbound,Order Related,Seller Cancelled Order,Very good,4db65b2e-876a-4cb5-8740-7e67a68afc6e,,29/08/2023 10:21,29/08/2023 10:23,29-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
612668dc-3c48-440e-8ce6-7261946271fc,Inbound,Returns,Return request,,e28f857f-eef8-4812-8a67-68b8cf7fd158,,29/08/2023 12:14,29/08/2023 12:18,29-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
b77aa94e-edcc-4d16-b1d0-9e543df82af0,Inbound,Order Related,Order status enquiry,,2e31ad0f-5dac-430b-8fea-c47c1507ee18,,29/08/2023 17:10,29/08/2023 17:11,29-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
74c15edf-633b-4c3f-a405-5d1ee334e2e9,Inbound,Cancellation,Not Needed,,5833cf98-d7d9-4b5a-8516-e0cf52909975,21/08/2023 21:29,29/08/2023 20:50,29/08/2023 21:09,29-Aug-23,SURAT,Mobile,23999,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,1
5d6f0312-9318-48cf-b497-866a75627afa,Inbound,Returns,Damaged,,9d863914-5e59-4f77-a25f-d7b73e90ec7c,,29/08/2023 09:28,29/08/2023 09:52,29-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
093a78b0-24e3-42b1-ba15-9564e56adf62,Inbound,Returns,Reverse Pickup Enquiry,,e34abf70-b177-4e41-b1d1-4d29080bad45,,29/08/2023 09:43,29/08/2023 09:45,29-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
3cc89a6a-1b8c-4f62-b999-bba643717886,Inbound,Returns,Return request,,a845b1f5-1ad4-47c5-8915-66f55d6e9c73,,29/08/2023 13:53,29/08/2023 13:55,29-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
3965bef9-8be6-43c5-99e2-2e6a3cac0106,Outcall,Returns,Wrong,,297b8ec2-802e-4200-9395-8a9f86bfadc6,,29/08/2023 23:06,29/08/2023 23:21,29-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
3325076e-8d06-4118-88fc-6998877edc29,Inbound,Returns,Return request,Good,6c6f6d47-1322-4a9d-9610-17f12603c496,19/08/2023 14:58,29/08/2023 13:23,29/08/2023 13:25,29-Aug-23,KOLKATTA,Electronics,2999,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
162ca829-2e69-4510-ae40-6aab48771cc2,Outcall,Returns,Fraudulent User,Nice ,b9819d47-8728-4a16-a49a-bbd0d15e8cc9,,29/08/2023 11:16,29/08/2023 12:10,29-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
244591fe-c10b-4de4-bf01-3ad1882202b0,Inbound,Order Related,Order status enquiry,Nice job Shopzilla ,7bb92551-8c7d-4883-971a-de9ca5352687,,29/08/2023 13:39,29/08/2023 13:41,29-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
02b5d0be-5783-4a6c-a48f-ecde872ff16d,Inbound,Refund Related,Refund Enquiry,,c4d889ed-5c0d-4d0b-9c29-a20bcffc2c82,,29/08/2023 09:08,29/08/2023 11:55,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e239766b-c96b-4a9f-9c02-1e9022611a09,Inbound,Order Related,Installation/demo,Good ,4d8eeab7-7318-4be9-b79c-c3331b46d522,,29/08/2023 16:40,29/08/2023 16:42,29-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,3
3d029bc3-64d0-437e-b75c-f5f664837802,Inbound,Order Related,Order status enquiry,Good supported person ,6b1ad7bc-14df-46cf-b2e9-011b75a2f677,18/08/2023 16:44,29/08/2023 08:19,29/08/2023 08:22,29-Aug-23,NASHIK,Books & General merchandise,7278,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
258e86f9-703f-49f3-97ba-61c4c6662353,Inbound,Order Related,Order status enquiry,,0064efb6-2169-4ca7-98f1-4d2642bc7b7b,,29/08/2023 09:13,29/08/2023 09:14,29-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
1602cd1c-36e1-42ec-9021-19d45e222865,Inbound,Order Related,Order status enquiry,,744952ee-0a52-4fc8-a4c9-373072d1760c,,29/08/2023 10:45,29/08/2023 10:47,29-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
07fd338e-4efe-48b7-a56b-f90075896bee,Inbound,Order Related,Order status enquiry,Return policy ,24180ba9-a712-4429-88e6-494717fc065a,,29/08/2023 12:53,29/08/2023 13:31,29-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
31f02233-4027-4451-a8a4-17b1a3fa1c14,Outcall,Refund Related,Refund Related Issues,,a969caad-3a46-4fdc-b5ee-4334fe7c63de,,29/08/2023 13:14,29/08/2023 13:19,29-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
7209b51a-d5b7-4db2-a8ee-c2c951a1c0a0,Inbound,Returns,Return request,,d0d9a4d6-bf98-4c73-adb2-0a7a9f28fb9b,,29/08/2023 20:18,29/08/2023 20:28,29-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
f10f0b8f-743b-4401-a328-42f5c9d3afbc,Outcall,Returns,Reverse Pickup Enquiry,Good,6659ba70-645c-4f6a-b882-524ae7df9773,,29/08/2023 17:27,29/08/2023 18:11,29-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f854dad8-c15a-4d89-8540-9e298cc023ab,Inbound,Refund Related,Refund Enquiry,Good ,1512034c-8c10-4aee-9eed-e7632bf4beb1,,29/08/2023 19:36,29/08/2023 19:41,29-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
01f2d2e2-1f52-4bf1-b496-52d3f8436cea,Outcall,Returns,Return request,Ek necessary action against the seller which are receiving complain frequently because it causes inconvenience to the customers which is not a good at all.,e70be1e1-1c1d-4875-840e-0f0acc5e3ee3,,29/08/2023 21:21,29/08/2023 21:26,29-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
0279bf3e-df62-4cc9-9edb-c31315ac2823,Outcall,Order Related,Order status enquiry,My issue solved for very good ,2b89fe39-05a2-4902-8034-78d9d1016eee,,29/08/2023 07:48,29/08/2023 07:49,29-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
dc3a9696-a08e-4dae-9b0a-2320f9fd06b1,Email,Returns,Reverse Pickup Enquiry,Whoever said that lied.,ffb311a4-2abf-45c3-acf2-1cf3a7e09222,,29/08/2023 10:22,29/08/2023 18:57,29-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
4a7c00cf-f5ab-464b-9141-faf19796b938,Inbound,Product Queries,Product Specific Information,,d1c12df1-e566-4f81-aabd-e3cc4d084c06,,29/08/2023 13:57,29/08/2023 14:31,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
f55d4e51-68d4-4827-9ff9-ee439c63df4a,Inbound,Returns,Return request,,9808443d-2a3b-4dc5-850b-875910020e28,,29/08/2023 15:22,29/08/2023 23:34,29-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7bb2e07b-7717-40f8-a81f-3e1becf8df0e,Inbound,Returns,Reverse Pickup Enquiry,Good ,3ae75cd0-1bf8-427c-8101-b3a2923a82bb,,29/08/2023 18:44,29/08/2023 18:53,29-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,4
e82a9842-134e-4380-82ac-34c2c30b9086,Inbound,Returns,Reverse Pickup Enquiry,Very good mam ??,f7c5f7ee-e80a-482b-bef7-e27a23de2647,,29/08/2023 22:28,29/08/2023 22:33,29-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dc33e08b-083b-4104-bd11-f4ff791bcb39,Inbound,Payments related,e-Gift Voucher,,ef80c417-0e49-40ab-bb6d-65e67bd4d90c,,29/08/2023 23:55,29/08/2023 23:55,29-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
898ed782-cdbf-49a6-b13a-03bb0b071c6a,Outcall,Returns,Wrong,,273e22cb-a550-433f-a3a1-5c8a3da88ba9,,29/08/2023 11:18,29/08/2023 12:23,29-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
ea2b4a4a-9060-4822-a205-d8ba19b0f269,Inbound,Returns,Return request,,2784ff6d-4d8e-407d-ac90-797fe5983781,,29/08/2023 16:11,29/08/2023 16:13,29-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0f1bd4a9-494f-44fb-b932-be6ad60c92d2,Inbound,Returns,Fraudulent User,,1057af56-ba0b-4c1d-b55c-dee31c67c1ac,,29/08/2023 17:19,29/08/2023 17:22,29-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
d378ce41-fe4c-4e05-a9d4-86e94756f458,Outcall,Shopzilla Related,General Enquiry,,8b6c53df-f32e-48cc-9551-5a729184c76e,,29/08/2023 21:50,29/08/2023 21:51,29-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
39ef4536-cdf4-465c-885b-f2513cc0e5dc,Inbound,Returns,Reverse Pickup Enquiry,,1fa9e00b-14ff-4018-b55e-871bc031bf99,,29/08/2023 17:04,29/08/2023 20:31,29-Aug-23,,,,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
aa9c01c1-5d2c-4477-836e-825d6543b1aa,Outcall,Returns,Reverse Pickup Enquiry,,cc82a870-0356-47f8-ab3f-a22a657439a1,,29/08/2023 19:34,29/08/2023 19:35,29-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
6426af30-1fe7-4102-a162-576ca79d7b41,Inbound,Refund Related,Refund Enquiry,Good Service ,35074d5c-7c4e-49b6-8b23-43c354471454,,29/08/2023 12:26,29/08/2023 12:32,29-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
93e45dc2-d612-4746-adbb-9ef7e15c2486,Inbound,Returns,Service Centres Related,,a00987c5-5fa6-4aeb-9291-94d61f06fb5d,,28/08/2023 09:43,29/08/2023 12:54,29-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
5e518364-7b4d-451f-a2cf-821599047854,Inbound,Returns,Return request,Nice talking mam . I am happy thanks mam ??,fa9d8804-4347-4486-a2df-80e95aef32c8,,29/08/2023 07:20,29/08/2023 07:23,29-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
015755a0-9109-4a16-b382-41c519c587f7,Inbound,Returns,Missing,Good,36712006-25be-4139-bf89-4b4453207733,,29/08/2023 15:37,29/08/2023 15:44,29-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
9c76ce5f-5696-4305-a1b1-bd113906079d,Inbound,Returns,Return request,,9c8020ed-73d3-4f69-a254-575c0dade999,,29/08/2023 20:30,29/08/2023 20:34,29-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
767ea9e4-5c13-4a5f-9dab-a6dd0b5202c7,Inbound,Product Queries,Product Specific Information,Good ,34bdb6b9-9a31-4e19-81cb-824a6e2fed97,,29/08/2023 22:15,29/08/2023 22:23,29-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
2d56a47c-2056-4ac3-bba8-97fe93f2b7c9,Inbound,Refund Related,Refund Related Issues,I just want my refund ,d32a67e5-980b-491d-89c0-326f07bae227,,28/08/2023 11:14,29/08/2023 09:40,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
f7ba148f-bc41-4bf5-a25c-92052d305170,Inbound,Returns,Reverse Pickup Enquiry,PLEASE EXPLAIN MORE ABOUT IN OPEN BOX DELIVERY IN CUSTOMER REACH OUT CAMPAIGN,5b96f83d-9880-4219-ba79-0e374ceb020a,,28/08/2023 17:04,29/08/2023 23:45,29-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
6eda030d-47bb-4d71-b144-3078060c746a,Inbound,Returns,Service Centres Related,,f9a9afdc-0ada-439a-9d80-6775f1fb5ed5,,29/08/2023 10:50,29/08/2023 10:59,29-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
a8b27f51-7b0b-409a-ad56-364fea7d04c1,Inbound,Returns,Service Centres Related,,4245cd8e-6a41-46f9-930a-e47c8ae77d9a,,29/08/2023 18:32,29/08/2023 19:31,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d9197de1-c20c-443f-be10-b33787b7ea57,Outcall,Returns,Technician Visit,,cd9ec595-f4f6-412e-9791-15cae45aa6f9,,29/08/2023 22:51,29/08/2023 23:08,29-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f4f4a0cc-478f-45d2-a89f-29079939500a,Inbound,Returns,Fraudulent User,Understand the customer point of view too ,d3c81a36-ee6f-4f7e-9950-febecb8c1b04,,29/08/2023 08:39,29/08/2023 08:46,29-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,4
96b49057-e5a7-4aec-a901-af5ac88f8322,Inbound,Order Related,Order status enquiry,5raiting,774c57e7-3c8b-4c7a-a52c-0d724e38398f,,29/08/2023 21:49,29/08/2023 21:57,29-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
14182e3f-5c88-48ad-b02a-bda91069a963,Email,Order Related,Order status enquiry,Ok,019f6277-b434-43f4-b0bd-ce28bc53c74e,,29/08/2023 22:00,29/08/2023 22:04,29-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6818ce09-af85-452f-8525-31dc1a78cd4c,Inbound,Refund Related,Refund Enquiry,,af84e176-a9da-4601-bc8c-e3bc42498edf,,29/08/2023 10:38,29/08/2023 10:40,29-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
a7860ad8-58af-46d9-bd52-1604173c3475,Outcall,Order Related,Delayed,Where is my order.Resolve the issue,ffd862ed-86d4-47fa-81e8-777093bc2f30,,29/08/2023 14:04,29/08/2023 15:11,29-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
23c81649-5833-49db-831a-e8219c35eb6d,Inbound,Product Queries,Product Specific Information,Nice,83649497-a023-4671-8612-16d1c2dca6e7,,29/08/2023 15:09,29/08/2023 15:19,29-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
513de7cc-16fc-48fc-acee-644285d7af6c,Inbound,Refund Related,Refund Enquiry,Good help,fed15567-463d-4ff2-b423-00ad9bf30298,,29/08/2023 23:01,29/08/2023 23:09,29-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,5
7dd4bd61-03a6-4401-ab46-34356895d6fb,Outcall,Payments related,Online Payment Issues,,29b967a8-1891-462e-9906-7f6a5063266d,,29/08/2023 17:42,29/08/2023 17:42,29-Aug-23,,,,,Brianna Orr,Lucas Singh,John Smith,>90,Evening,5
16429ccc-271d-4add-9f85-4fb9ddebfbd9,Outcall,Feedback,UnProfessional Behaviour,,07eafbaf-de4b-428a-a99b-c8b56acaec87,,27/08/2023 17:13,29/08/2023 16:32,29-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,4
0b58e408-51a5-48e4-b0ef-e6c5a1fcfa6c,Inbound,Order Related,Order status enquiry,,d6347a92-6577-47f1-866d-c9faa38a8ae6,,29/08/2023 08:52,29/08/2023 17:13,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,4
97ffd2ae-0e75-427e-a552-1ffd33effd62,Outcall,Order Related,Order status enquiry,,80f55a25-7b65-44b1-9c76-e7345c376dca,,29/08/2023 12:11,29/08/2023 13:07,29-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c37ac41b-f94f-447d-9825-3262d40e5980,Inbound,Order Related,Order status enquiry,,ed3a2625-1ea9-4997-a4b2-329d84e3da8b,,29/08/2023 14:17,29/08/2023 21:07,29-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
95831e4e-403b-42b4-80b8-a568ae6e5da7,Inbound,Feedback,UnProfessional Behaviour,,a3d9d9d5-040a-4b18-a30e-0671283ad4aa,,29/08/2023 20:41,29/08/2023 21:21,29-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,3
a9c73462-2e88-47c8-8a0b-7cb9786d321c,Inbound,Order Related,Priority delivery,Costomer care agent is so good.and she is so understanding ,d97d8c7a-babd-40e4-929a-88d9d6b0ec75,,29/08/2023 12:44,29/08/2023 13:00,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
209292a5-401d-4ac9-a5a9-1b5ca0bc6905,Inbound,Returns,Return request,,2e999578-678b-4ee7-9967-42adc3b8c9b2,,29/08/2023 13:11,29/08/2023 13:14,29-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
99fb686b-e870-4ee0-9f44-539d99cda011,Email,Returns,Service Centres Related,You are selling products as Shopzilla assured but you did not even have seller addressContact details which you shared are also unusable,b45cd820-078c-4b84-9488-00101a96c22f,,29/08/2023 16:19,29/08/2023 16:41,29-Aug-23,,,,,Veronica Anderson,Zoe Yamamoto,John Smith,>90,Morning,1
b731cdd3-f794-4ccf-9cb6-23d704f03e23,Inbound,Returns,Reverse Pickup Enquiry,,45a01e89-7ebf-43b8-ad3b-5fffd029104c,,29/08/2023 10:11,29/08/2023 10:14,29-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
73fad1fc-5720-49d4-84fe-c4a92bb39b9d,Inbound,Order Related,Delayed,,4b4672fc-0b30-44bb-a804-8b5061564fa2,,29/08/2023 20:10,29/08/2023 21:30,29-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c7a241ae-34c6-4ae4-b647-3c8303c04208,Inbound,Returns,Reverse Pickup Enquiry,,786444c1-d3a7-473e-94a3-461fa635339b,15/07/2023 13:49,29/08/2023 20:48,29/08/2023 20:50,29-Aug-23,BULDHANA,Electronics,2699,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,1
6b5b26d1-460e-4585-a399-a18cf119464a,Inbound,Product Queries,Product Specific Information,Good??,f00cea94-1592-4c46-97d3-7fa79a03e39d,,27/08/2023 11:59,29/08/2023 23:27,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
750c3b21-10bc-4209-8b77-7f7f9bf047cf,Inbound,Returns,Fraudulent User,,dd6a59e3-0808-408f-b3ab-30a291d837c0,,29/08/2023 18:33,29/08/2023 18:39,29-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a55391b2-2850-4c93-8edf-ec03a533ba12,Inbound,Returns,Reverse Pickup Enquiry,I am so happy with us,61e8c67c-7068-4058-bf8f-157c33ada35b,,29/08/2023 22:12,29/08/2023 22:14,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
770c4daa-7f70-40f3-946c-9e94bbf0cfa0,Inbound,Product Queries,Product Specific Information,,829b286c-9fb7-4261-857e-2b2bf06b5a50,,29/08/2023 22:26,29/08/2023 23:41,29-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
063a34bd-789b-4bd3-b5cc-8e9040ae4d58,Inbound,Returns,Return request,,90e95474-f2d7-4d32-b9b5-a669f8f318d4,,29/08/2023 13:12,29/08/2023 13:14,29-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
341af479-6856-40d4-9c22-8b516f86d48e,Outcall,Returns,Wrong,Very good ,6ff7594e-2cc0-4e38-9916-c7191a4db630,,29/08/2023 15:02,29/08/2023 15:05,29-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6dda2511-a92e-44c0-afff-df1a81b47b15,Inbound,Cancellation,Not Needed,1st I got a call from mr Venkatesh that was very poor conversation but when I sent a call request again i forgot the name of that gentleman but I got response this rating is for him,4d58c2bd-bd40-429e-89a4-cbe04f965522,11/08/2023 13:52,29/08/2023 21:12,29/08/2023 21:40,29-Aug-23,THANE,Home,209,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,4
a5cefc77-5824-43bc-bf3c-22b13e19add4,Outcall,Order Related,Customer Requested Modifications,,764686ba-5267-415a-8352-22643a9a02be,,29/08/2023 09:30,29/08/2023 10:53,29-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
33a93a8c-8a58-4f54-9087-a22c233bac2c,Inbound,Payments related,Payment related Queries,,653f923d-0052-427a-9a89-933448be3f92,,29/08/2023 13:21,29/08/2023 13:22,29-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,4
b3deb16d-7200-4685-9856-094e1c2c2fbc,Inbound,Returns,Return request,,112a2170-8c66-4788-a2a2-a5751972ae8e,,29/08/2023 13:53,29/08/2023 13:55,29-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0db0e093-6052-416e-9b6f-5ceab49a3cb3,Inbound,Returns,Fraudulent User,,21cdedad-0f38-47d5-b47f-1694d0ec87b7,,29/08/2023 17:57,29/08/2023 18:00,29-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
fcf53321-f7ea-41d8-94e8-642fded28cee,Inbound,Order Related,Customer Requested Modifications,,70b4e226-0d7c-4118-973f-07f55b93f4d7,23/08/2023 18:43,29/08/2023 14:14,29/08/2023 14:18,29-Aug-23,RAJKOT,Books & General merchandise,449,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,2
54332c44-e09f-4e9f-8ba0-e3416748c2e0,Inbound,Returns,Reverse Pickup Enquiry,Called 4 times and 2 times intentionally representatives disconnected the call,7281ee01-fe89-435c-9706-6474cb7fb2e8,,29/08/2023 01:01,29/08/2023 01:17,29-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,1
44a87544-cdf8-4abf-ac1b-107bb14b5371,Inbound,Order Related,Installation/demo,The use of customer executive is very atrocious.,a876bab8-1249-4bfd-b828-d9ae89f81fff,,29/08/2023 10:22,29/08/2023 20:27,29-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
f43cce42-f15e-4c7b-a7e8-f606405a6502,Inbound,Returns,Wrong,Thanks customer care ,15b51177-e297-477d-8d75-b1b422937914,,29/08/2023 11:38,29/08/2023 11:46,29-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
52e9dabc-2268-44b7-9ec8-dfbd5dc87595,Inbound,Returns,Return request,Xlent,eb33fca3-9a37-4959-960a-698c9d5be0e3,,29/08/2023 12:57,29/08/2023 13:01,29-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
de84df36-a23e-4d94-bf7b-71ac19ec1098,Inbound,Returns,Return request,customer issue not resolved,c19abd21-b1d6-4d5c-b69e-f02244692a88,,29/08/2023 17:43,29/08/2023 18:45,29-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
8fab8aa2-4222-4f00-a636-11d247339ae0,Inbound,Payments related,Payment related Queries,,264d8056-525b-4664-ba7a-13c8cf3dabff,,29/08/2023 17:45,29/08/2023 17:46,29-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
6f01420a-727a-4a95-ad2f-f3e1a72656f2,Inbound,Returns,Wrong,Good behaviour ,2236fa01-505f-4121-90fc-5396dc5eff89,,29/08/2023 18:36,29/08/2023 18:56,29-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
f6adab93-779f-454e-b1b5-0653d9b5ea2c,Inbound,Others,Call back request,Thanks,1ddf5512-b6b4-416a-92fa-6dbbf848dbe5,,29/08/2023 21:36,29/08/2023 23:00,29-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,3
2b2ccf2f-221b-41f0-8d5d-ccfc806a76dd,Inbound,Order Related,Order status enquiry,,3cd14d1e-7d5a-4c57-927c-961181c82d60,17/08/2023 12:52,29/08/2023 08:59,29/08/2023 17:59,29-Aug-23,GAYA,Mobile,10999,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
a1433555-11a9-4ffd-b1e9-2232de68a76c,Inbound,Order Related,Delayed,,1ecfb832-ce22-45b2-ae65-652c4ca74f79,17/08/2023 19:16,29/08/2023 19:11,29/08/2023 19:17,29-Aug-23,DARBHANGA,Furniture,2766,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
f84ee7a2-a14a-4526-9088-4cba8d841ae2,Inbound,Order Related,Order status enquiry,,f4383ed7-fce7-4ec5-9ab7-4bd46a45f4a8,,29/08/2023 07:42,29/08/2023 08:48,29-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
f6601f70-1ec8-48bd-8586-afc057049d10,Outcall,Order Related,Order status enquiry,,e290c341-58fe-4b83-b8f8-cc125e79ab03,,29/08/2023 12:04,29/08/2023 12:09,29-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6495db29-e642-461a-a30d-a428570b6785,Inbound,Returns,Return request,Customer care person personal number ????,e37f4725-a625-4203-b3b7-1d442c1aefb9,,29/08/2023 14:48,29/08/2023 14:51,29-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
fa009404-6bb8-4a4a-b1f7-00380c7e99ad,Outcall,Returns,Missing,nyc,51077de2-ec79-443c-aeca-0341465abddf,,29/08/2023 15:06,29/08/2023 15:30,29-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0af1ba8f-16aa-4f87-87ca-1c0fcff7f171,Inbound,Returns,Reverse Pickup Enquiry,,bcba6d55-b3dc-4409-a959-5d92b58f017a,,29/08/2023 08:49,29/08/2023 14:51,29-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
c2d0903b-f1d1-4613-b6e4-40c161aee299,Inbound,Returns,Reverse Pickup Enquiry,,616462af-a137-454b-b03b-88d51ff2badd,,29/08/2023 11:38,29/08/2023 17:25,29-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,3
daf27bdf-529b-43ff-a58c-3410034bd9df,Inbound,Returns,Return request,,7de94bf6-6a2f-4b23-a251-bcd305d93beb,,29/08/2023 14:15,29/08/2023 14:52,29-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
11eb24c6-0887-418c-84af-7a88eced0c8b,Outcall,Order Related,Order status enquiry,,c424aae9-9629-441c-8920-503fe8f65129,19/08/2023 16:23,29/08/2023 11:45,29/08/2023 13:00,29-Aug-23,GAYA,Books & General merchandise,2399,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
8f9f16bb-5f27-4b46-a06f-24bb9e0c1240,Inbound,Order Related,Order status enquiry,,744dda7a-cd01-4f79-89ec-4fd66c0aeef0,,29/08/2023 16:55,29/08/2023 17:10,29-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
66625f12-f166-4cb8-83c8-93c156b2caca,Inbound,Cancellation,Not Needed,,35a97da9-fc98-4bb2-b26f-a7225dd65a98,,29/08/2023 20:12,29/08/2023 20:20,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
17025079-37b3-4b18-9ac5-03506ee5adf3,Inbound,Returns,Reverse Pickup Enquiry,,f8697c97-33fc-4aa8-951c-bf9e17a79683,,29/08/2023 12:45,29/08/2023 12:49,29-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
f05a04f2-9dff-4b54-bb17-529f2fcecdff,Inbound,Order Related,Seller Cancelled Order,Osm,5792ae36-0958-4a2e-bfa0-760317e06551,,29/08/2023 13:32,29/08/2023 13:36,29-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4a472bcc-abb1-47ce-b3e4-55b3e76312c7,Inbound,Returns,Service Centres Related,,f007ac35-b510-404d-af27-2fd673d4acc4,,28/08/2023 12:34,29/08/2023 14:53,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,4
ca3cb317-cdcf-40bc-aa78-aa51bdf403f8,Inbound,Order Related,Delayed,,b6febbfa-133d-41ba-ba77-642f9c27644a,,29/08/2023 07:01,29/08/2023 07:57,29-Aug-23,,,,,Kevin Cook,Mia Patel,John Smith,>90,Morning,1
802e7c19-c05c-478c-80bc-c792002f16c1,Outcall,Refund Related,Refund Related Issues,Excellent ,0c8ab697-ecb8-4da8-b344-e370b5ed9579,,29/08/2023 12:38,29/08/2023 12:39,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
dcd452f2-2273-4f4c-9e36-cc0b927c8755,Inbound,Feedback,UnProfessional Behaviour,Thanks Shopzilla,b14b891e-5370-4af9-8d62-d78d89dd5cd6,,29/08/2023 13:28,29/08/2023 14:15,29-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
4bfba9c9-3c4c-4034-9803-fbfbebeb535c,Outcall,Payments related,Online Payment Issues,,8748abbc-a072-4d2f-a41d-b8881c7d1d3c,,29/08/2023 19:47,29/08/2023 19:48,29-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
c4f63cd5-10cf-4e0e-abc7-79d652d6b0a4,Inbound,Order Related,Invoice request,,efcd4a0b-c00a-4397-94de-2c6531c74e34,,29/08/2023 20:56,29/08/2023 20:58,29-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ab96b7e3-45a7-42f1-a79e-eafabc13ba20,Inbound,Feedback,UnProfessional Behaviour,Useless ,990ed5e9-6633-45fd-ae7e-32de95efd2e7,,29/08/2023 11:08,29/08/2023 16:25,29-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
4f65b9bb-89ba-4c3e-b9da-13dcdb73e929,Outcall,Returns,Reverse Pickup Enquiry,,961f1bce-7867-404c-bc9e-cd282c52203a,,29/08/2023 12:46,29/08/2023 14:20,29-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
601b05bc-ffbf-4abf-b5c3-28aca9e8328f,Inbound,Order Related,Order status enquiry,,9f6ec39a-c494-4064-88e8-e4b106036291,,29/08/2023 14:22,29/08/2023 14:39,29-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
879903a9-041c-4f08-ad8a-5ff943b07287,Inbound,Returns,Reverse Pickup Enquiry,,4143e909-f30e-4ea2-baa4-0e0885b5e255,,29/08/2023 00:20,29/08/2023 00:21,29-Aug-23,,,,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,5
efdb67fc-faab-45d5-b50e-64405588373d,Inbound,Order Related,Customer Requested Modifications,No,d9e5cfec-f230-47f5-be65-61921f513b3f,,29/08/2023 10:04,29/08/2023 11:04,29-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
e7c4cb0d-39ea-4cef-b87d-b0962e2be10d,Inbound,Returns,Missing,Good ,d9572064-3aa0-4407-beb4-6caf6ff18d4f,,29/08/2023 18:05,29/08/2023 18:06,29-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
2e9fc257-5fd2-42eb-9cde-1ef058ce3cfa,Inbound,Returns,Missing,Agent was polite and gave me quick resolution. ,439d60f3-37ea-44ac-8b35-464139c77f3a,,29/08/2023 10:02,29/08/2023 10:13,29-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
03526a82-b5a6-4f6f-a0c5-91c589e8cb93,Inbound,Returns,Return request,,e8ade6e9-e2d1-40ff-9ebe-c51fc72aef12,,29/08/2023 22:01,29/08/2023 22:02,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
68af8103-55ae-4c51-b755-472a32fd03a9,Inbound,Refund Related,Refund Enquiry,,3da0978f-58b0-402d-9a32-7a142cef671c,23/08/2023 19:28,29/08/2023 11:15,29/08/2023 11:36,29-Aug-23,BIHAR SHARIF,Books & General merchandise,669,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
4a512f65-0fff-4629-97c4-4d1baa19907e,Inbound,Returns,Return request,,77617021-ab33-4266-b7b0-e251881b3129,,28/08/2023 14:05,29/08/2023 21:54,29-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
e2bd63fd-fc87-4422-90bb-c1217d5250bf,Inbound,Order Related,Customer Requested Modifications,,c82e3a9b-99ba-4d32-9b80-6fddf9bffced,,29/08/2023 12:11,29/08/2023 12:26,29-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
3c6fab08-d739-4432-a8a8-c104d09aaea2,Inbound,Shopzilla Related,General Enquiry,,7b879e69-7e19-48f0-a892-9da5d132506b,,29/08/2023 14:48,29/08/2023 16:16,29-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
ac519d56-75de-452d-add6-98a8bdcda374,Inbound,Order Related,Delayed,,02fea312-52fb-4969-8dd1-3ecf4fd34d1e,16/08/2023 11:15,29/08/2023 10:07,29/08/2023 10:21,29-Aug-23,DEWAS,Home,1301,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,1
328dc580-9f40-4a64-9ddb-6cae428b1498,Outcall,Returns,Return request,,074167f7-063a-4813-96d7-0c48fc909571,22/08/2023 11:51,26/08/2023 17:22,29/08/2023 00:45,29-Aug-23,SIRSI,LifeStyle,263,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,4
efabd202-dfcc-4e59-aac6-6441a8e47417,Email,Order Related,Delayed,He is very helpful person ,668ef3e7-4e6c-47b7-bdf7-43896f36e1e6,,29/08/2023 12:33,29/08/2023 12:34,29-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
7bf3dbfa-8f27-4d33-9d7f-c98fde827871,Inbound,Returns,Reverse Pickup Enquiry,No thanx,efc751bb-edf9-4ec0-99b4-0a9acf513252,,29/08/2023 14:32,29/08/2023 15:07,29-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
8a3d7edb-b280-451d-9f60-30fc80e53f6e,Inbound,Returns,Fraudulent User,Thank you mam,aa01f7a0-c224-4f28-8118-9a011208afe4,,29/08/2023 11:39,29/08/2023 11:39,29-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
4ecd4300-319c-4d17-b0ca-671e39e3ac0f,Email,Refund Related,Refund Enquiry,Nice castomar cear,4a9bcf06-c292-49e7-a63a-dbab96609fca,,29/08/2023 18:51,29/08/2023 19:40,29-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
ac20533f-cada-492e-8aae-142b0e42cad2,Outcall,Returns,Service Centres Related,,844cd42a-f4a8-49f6-a399-d0cfab5ad4b8,,29/08/2023 19:11,29/08/2023 19:54,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
105d3f0f-9499-4364-a860-ca366bd059ae,Inbound,Order Related,Installation/demo,The customer executive was on point and precise with her help. ,93fc1196-be4f-4cc2-b479-b657aa1bba46,,29/08/2023 06:36,29/08/2023 06:39,29-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
446b0137-7c07-4831-b08e-0c983e04edf1,Inbound,Returns,Return request,Customer support services ie excellent ??,c5ed10cd-7eb5-40a3-89e7-e1a6c8387b36,,29/08/2023 08:47,29/08/2023 08:54,29-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
25dac9d4-112b-482f-b2f1-b2227fb9d3db,Inbound,Payments related,Billing Related,,8b03d9a9-569e-4090-a70e-3ef2e9be583a,,29/08/2023 20:55,29/08/2023 22:39,29-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
13b0c305-0669-4e6e-a896-61082a5d637e,Inbound,Order Related,Priority delivery,Bad,53b88f98-b00f-4b92-84fc-5dff3e7a8246,18/08/2023 15:51,29/08/2023 09:26,29/08/2023 09:43,29-Aug-23,MAHESANA,Books & General merchandise,484,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
b6c00376-7461-41ac-9d4f-0230eb5beafa,Email,Returns,Fraudulent User,,be097d80-6c76-4aa0-9726-8077d0f232f0,,29/08/2023 14:42,29/08/2023 14:51,29-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
b4a22b7b-ff0b-4d12-b14c-c08fbac6d0fc,Inbound,Order Related,Installation/demo,,62de9231-8d04-4e17-8f42-14dd4771b9d3,,29/08/2023 21:49,29/08/2023 23:28,29-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
de31a94f-bdb7-46d2-8a6e-4833f1c63fb0,Email,Returns,Fraudulent User,Good ,7996dac5-4647-4cdc-8082-efb644cd4456,,29/08/2023 16:23,29/08/2023 16:25,29-Aug-23,,,,,Kerry Austin,Ava Wong,Olivia Tan,>90,Evening,5
7a21ac44-7927-44a0-b6c4-805780c69f32,Email,Returns,Return request,  to solve my problem,36ec2a00-fac2-40ca-872d-475ccfb36f91,,29/08/2023 16:56,29/08/2023 16:59,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
2028d2bd-64b1-4478-b62e-23b524a6cdf1,Inbound,Order Related,Order status enquiry,Nice ,489bbb84-82fd-4cdf-8b32-5e564a5ab50c,07/08/2023 16:06,29/08/2023 15:49,29/08/2023 15:49,29-Aug-23,PALI,Books & General merchandise,1249,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
03421f91-829c-4cdb-8060-4e3a7017f309,Inbound,Returns,Missing,,ea8db1e4-68bf-4259-88f7-db18d022ea76,,29/08/2023 12:00,29/08/2023 12:08,29-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b67024c1-d5a3-4733-9707-39d9654f68a8,Inbound,Shopzilla Related,Shopzila Premium Related,,853ffbfc-5ad9-4932-b24e-6cccced49b8b,,29/08/2023 21:07,29/08/2023 21:10,29-Aug-23,,,,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
dae41f2b-48d3-4ac0-b04a-58d13accf24f,Inbound,Returns,Reverse Pickup Enquiry,,c908b8ac-7430-4a95-b6ce-561d44aa77dc,,29/08/2023 20:53,29/08/2023 21:11,29-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
1ef47b2e-8759-4da6-971d-16f9687bc8e1,Outcall,Returns,Technician Visit,,34752b9b-99f7-4004-aefc-d73eae10e044,,29/08/2023 11:33,29/08/2023 11:47,29-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
6b24fbd8-ebc4-414b-b53b-65575d0ef4fe,Outcall,Returns,Fraudulent User,,9996d718-d24c-44ef-921e-770b31faa8ca,,29/08/2023 11:32,29/08/2023 11:40,29-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
f27b2f6c-04bc-4c06-81b5-676de5556430,Inbound,Order Related,Installation/demo,,4847c22d-addc-4ff3-bb90-b08bc9861330,,29/08/2023 13:48,29/08/2023 14:01,29-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
f629a70a-7884-426b-be95-af9fe45e8da0,Outcall,Payments related,Online Payment Issues,I found it very helpful and supported by trying to give they best by polite and humble.,0494b516-7753-4840-908f-963c10cb1051,,29/08/2023 18:24,29/08/2023 18:42,29-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
fb72bdc1-c877-47ac-b6d9-1b35a639bf53,Inbound,Returns,Missing,,359064a8-e324-4a7f-bbb4-ba15e4ccf1f1,,29/08/2023 20:11,29/08/2023 20:17,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
08abd232-bd76-45ac-b6d4-a13dc2a9c87c,Inbound,Shopzilla Related,Signup Issues,,1811b059-fa56-43b1-a596-16f1e3ef0d71,,29/08/2023 10:34,29/08/2023 10:56,29-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8046662b-187e-42b7-8232-7ac8307a1e63,Inbound,Refund Related,Refund Related Issues,Nothing,a20e93d9-36c8-495a-aaf5-60c785d53fd1,,29/08/2023 13:00,29/08/2023 13:01,29-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
5a89cdc4-220f-454e-bb22-e1ca336d9f0b,Inbound,Order Related,Customer Requested Modifications,,943331af-2dac-4944-be6b-43344b4e6d55,,29/08/2023 11:36,29/08/2023 18:28,29-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
4735bd4d-c196-48bf-9123-065863d2d857,Inbound,Returns,Return request,,5bbeec83-6f27-439d-94bf-29235f4c39da,,28/08/2023 21:09,29/08/2023 01:24,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b6536e13-fec2-461f-8f19-20b31b4a81f3,Inbound,Returns,Reverse Pickup Enquiry,Very good responsibil customer care ,4ed56a08-aa31-4cd2-98e5-8f3032cb77a3,,29/08/2023 15:51,29/08/2023 15:54,29-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
60799f08-1a7f-4354-a46e-044679a327b0,Inbound,Order Related,Installation/demo,,5f7f74b2-b6d9-49b5-b70b-56a8a5b31177,,29/08/2023 19:49,29/08/2023 21:59,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
9b516360-13e3-4e09-acbd-c5240c0695f1,Inbound,Order Related,Delayed,,b2202c18-ca22-4d42-8ebe-cef01b4ac2d3,,29/08/2023 23:20,29/08/2023 23:25,29-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
e96ff8bc-31c5-4cf0-a31d-a939850aa41e,Outcall,Returns,Reverse Pickup Enquiry,,efbe2c9c-6e6f-4093-8952-c47bfd813a02,03/08/2023 12:35,29/08/2023 12:21,29/08/2023 12:23,29-Aug-23,FATEHPUR,Electronics,1299,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
f2e077eb-2af7-4aff-8648-d24e99d1ba55,Inbound,Returns,Reverse Pickup Enquiry,,7d06a9de-4701-45a1-9a7d-da04bc4eb2c4,,28/08/2023 16:09,29/08/2023 12:37,29-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
394e25cf-faaa-45c1-99dd-61102fc0b059,Inbound,Shopzilla Related,General Enquiry,,c8d02e6c-2dec-4909-9dbd-290e38c5a3ad,,29/08/2023 21:08,29/08/2023 21:10,29-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
f6894d4f-7e84-4f23-9fc6-98e623917fdf,Inbound,Order Related,Seller Cancelled Order,,6fad918a-8b1e-406b-8355-34f030ca8e55,,29/08/2023 07:07,29/08/2023 10:40,29-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
76d26cf3-ee96-4e96-9a36-493ad8fceb46,Inbound,Returns,Reverse Pickup Enquiry,,d122c2c5-35f8-41c4-83ed-60781bbb25c6,,29/08/2023 22:46,29/08/2023 23:31,29-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
e4569657-3950-472b-a9a1-ae591738855e,Inbound,Returns,Return request,,5a5643b2-d311-4d38-9a37-934e86ce4517,,28/08/2023 22:20,29/08/2023 06:16,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
605368f7-3a3b-4e6e-9e46-6f63f159f117,Inbound,Cancellation,Not Needed,,9ab94539-793c-4513-af83-509dfca31fd8,,29/08/2023 08:57,29/08/2023 08:59,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ebfa2b94-5eef-42c0-9800-24d83bdb2c48,Outcall,Feedback,UnProfessional Behaviour,,f787437f-d5b1-4a94-89dd-c4af4eeec1db,,29/08/2023 22:34,29/08/2023 23:55,29-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
2f6c342c-caa3-4cc5-9d15-ac099e305285,Inbound,Order Related,Order status enquiry,No thanks all over excellent ,9ed6413c-4e1e-4752-a6f1-568bbdf8717a,,29/08/2023 15:19,29/08/2023 18:44,29-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
71a279e5-f71a-4154-a5e4-f2389000152a,Outcall,Returns,Reverse Pickup Enquiry,Very bad experience for the first time. Wrong product was delivered and refuses to exchange or refund the amount. Customer is taken for granted. Why would customer pay for the wrong product delivered. Not expected such unprofessional attitude towards genuine customer. Hope   will understand customers and resolve geniune problems without any hassles.,4cc02ade-b02e-41a0-8350-4577a95100ff,17/08/2023 12:44,29/08/2023 14:42,29/08/2023 14:52,29-Aug-23,BANGALORE,LifeStyle,159,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
0d4a11c3-1f0f-4d99-ada3-1e813ee37c5c,Inbound,Order Related,Order status enquiry,Delivery status could be shown more easily ,6504a001-07d2-47c0-9956-12e36470ecfe,26/08/2023 11:50,29/08/2023 18:45,29/08/2023 18:49,29-Aug-23,NAGAON,Home,3113,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
afb2191b-a752-416d-836a-313280e6b939,Outcall,Cancellation,Not Needed,Thank You ,1eaecd2d-bcd5-43b3-8e18-66bc59b607b4,,29/08/2023 07:10,29/08/2023 07:12,29-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
d5403b14-39d4-4f26-b3da-359563b35170,Inbound,Returns,Reverse Pickup Enquiry,,9231c0aa-471c-49d3-926c-bd98938032ff,,29/08/2023 10:17,29/08/2023 11:04,29-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,2
5ff52274-808c-4d34-aa34-253478582dc8,Inbound,Refund Related,COD Refund Details,,0af2f8b4-7ab8-4407-b4a3-1ffacd3bd7f2,,29/08/2023 18:19,29/08/2023 19:33,29-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
c036c1ae-b449-4bf1-98c4-e460d7dd9143,Outcall,Shopzilla Related,Account updation,Good ,e6b7ecf7-9fa8-45fb-b2f2-d13cff476581,,29/08/2023 18:35,29/08/2023 18:37,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
600fd6c4-1ecf-4d81-984b-2895c0e5351a,Inbound,Returns,Return request,,9c6a3249-073f-48c8-9c0f-0dda06a5fd52,,29/08/2023 22:02,29/08/2023 23:03,29-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
ac6cdbdf-f17d-48bf-8737-acb88dc67abe,Email,Returns,Reverse Pickup Enquiry,All well,585279aa-9553-4a72-829a-a38d996a39e2,,29/08/2023 12:18,29/08/2023 12:29,29-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
32b2c7e6-b0d5-402b-afcd-f77017e62d3f,Outcall,Returns,Return request,,b0b1e7a2-4b65-4e9a-88ad-30a48aab93b9,,29/08/2023 18:06,29/08/2023 18:19,29-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
10e2fa25-74b2-4491-b3ed-98d71e056d03,Inbound,Order Related,Installation/demo,  has to share office number of local areas of delivery agent and installation person. As most of the time person who came for installment and/or delivery are not receiving call nor responding.,0b8f33e7-66c1-4573-b3b6-8213db81ac8f,,29/08/2023 13:04,29/08/2023 15:54,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
33457e59-896d-4927-a890-1677cca7321e,Inbound,Order Related,Delayed,,b527bc72-fd7d-41c3-b903-14a2ac071f8a,,29/08/2023 13:04,29/08/2023 13:09,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
457100a4-682f-4880-aadc-b28a85615857,Inbound,Feedback,UnProfessional Behaviour,Ok,831cee50-07d5-480b-87b0-bfa4d8fc20d9,,29/08/2023 15:03,29/08/2023 15:06,29-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
1f36313e-4b1b-4211-819c-9fc421de189a,Inbound,Returns,Return request,,2d9e27aa-d949-45e4-9e32-123b66e01598,,29/08/2023 15:03,29/08/2023 15:04,29-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
0f342aca-0bbe-4a8a-a193-ebe9075849bc,Inbound,Order Related,Order status enquiry,,93ca7bc8-46c1-4740-a586-9517341c8092,,29/08/2023 18:30,29/08/2023 18:31,29-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
f0283cee-87df-4d48-bd98-d01a4deba87e,Inbound,Refund Related,Refund Enquiry,,69f74524-c9fd-4031-9e95-d4a19e9e4f9b,,29/08/2023 10:57,29/08/2023 11:02,29-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
069fb9d6-3057-423f-ae72-6d1b3b6df230,Inbound,Order Related,Delayed,,1c91a82a-4f43-43d7-903f-fdac9c241e0b,,29/08/2023 07:29,29/08/2023 10:45,29-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
e482ba0a-ce53-4429-b786-623109c49393,Inbound,Offers & Cashback,Affiliate Offers,Almost 2 months passed and still my cashback not paid by Shopzilla . You are a fraud ,5b61125a-47f9-4984-95ab-6bfa0f3947e1,,29/08/2023 11:07,29/08/2023 11:10,29-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
b66f420c-2d4b-4ddc-b675-a12191f81a13,Inbound,Returns,Reverse Pickup Enquiry,Very great ,7b739782-6482-4afd-b91a-371b3dc577c1,,29/08/2023 14:20,29/08/2023 14:24,29-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
577f9a35-402c-4687-8186-009292007787,Inbound,Order Related,Invoice request,Thank you.,527a70da-543c-4b5b-bc39-80ed6cdbd137,,29/08/2023 17:56,29/08/2023 18:10,29-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
3d47d57d-3d0f-40c4-81be-02ea82cf90f6,Inbound,Returns,Missing,,f95e9162-2d87-4221-a406-c958c485b1b9,,29/08/2023 21:59,29/08/2023 22:01,29-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d3a6b853-2ec7-4278-a182-8c81eddbb7dd,Inbound,Product Queries,Product Specific Information,,fae31109-8ba0-4c73-ab1e-2109be293c39,,29/08/2023 23:00,29/08/2023 23:58,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3af1d465-1a8c-486e-9618-b0bad80b377d,Inbound,Returns,Return request,Nice work team Shopzilla ,df5171a2-fc99-4cab-b6a8-d3f7232da3e6,15/08/2023 17:34,29/08/2023 13:27,29/08/2023 13:32,29-Aug-23,PAKAUR,Electronics,999,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
e2997f83-63d3-49c2-8f6a-112c3720c9dc,Inbound,Order Related,Delayed,,0a5a5713-4f57-4c18-92c1-6e0c65355406,,29/08/2023 08:00,29/08/2023 08:02,29-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
e41f92f4-ac8d-4b75-9bbd-b8a7971cc457,Inbound,Product Queries,Product Specific Information,Ok,9e076f1c-cb86-4b58-84a7-32990ead67f3,,28/08/2023 20:21,29/08/2023 06:19,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
38d34715-7d3d-491d-8100-26c2d5836cd0,Inbound,Returns,Missing,All supporters are not same and good but she is very helpful for us.,7507ff6a-be22-4377-ba1d-bbfa2b9fab2a,,29/08/2023 17:25,29/08/2023 17:41,29-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
989d2b30-8efa-4c51-ba03-d26ec00ca7b6,Inbound,Returns,Reverse Pickup Enquiry,Very bad experience cal get disconnected ,c878be5a-d41e-45c5-a109-558d65a0b68f,,29/08/2023 19:48,29/08/2023 19:49,29-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
51aa3fb5-d267-451f-b560-1654ad206aeb,Email,Returns,Reverse Pickup Enquiry,,851b466b-4d11-4dab-89ac-3b41eaae92b9,,29/08/2023 08:16,29/08/2023 08:18,29-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
81a5a299-9f78-4a34-af94-7d142edf34ce,Inbound,Returns,Missing,1no,506e4076-3db0-4368-902f-ae4608d27363,,29/08/2023 13:19,29/08/2023 13:20,29-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
16a875ec-d59f-4911-bfa3-a33188e288a8,Inbound,Returns,Reverse Pickup Enquiry,,96494667-bd82-4ca9-800b-51037cae3024,,29/08/2023 14:57,29/08/2023 15:02,29-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
4163e138-7f88-4498-b765-959400b5cd65,Inbound,Returns,Reverse Pickup Enquiry,,25f4674b-018a-45eb-9f1e-be9e90d9f39f,,29/08/2023 02:07,29/08/2023 02:11,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
25635094-5cc2-4ecd-89b8-80857c161c3e,Inbound,Order Related,Delayed,Love ???? Sir thanks ??,c587a812-3fd0-4b7c-929f-ed656b21c184,,29/08/2023 08:02,29/08/2023 08:04,29-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
525a4971-49c2-4833-ab74-a57fd7a60e08,Inbound,Returns,Return request,Good work,a3dad8af-e0dc-4347-b61b-9576e8d6bab1,,29/08/2023 13:16,29/08/2023 13:17,29-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
38ffdc87-adc3-4068-bf53-205018e2e9e5,Inbound,Product Queries,Product Specific Information,,22adfbab-6357-4ac7-af63-d4ebe43e19b3,,29/08/2023 10:50,29/08/2023 11:04,29-Aug-23,,,,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,4
8f7707bc-8cd0-450f-8027-78eb8a0e0c62,Inbound,Returns,Reverse Pickup Enquiry,,dd666e85-9ff5-405b-99ad-eccbfb74df83,17/08/2023 09:40,29/08/2023 06:54,29/08/2023 06:57,29-Aug-23,ROBERTSGANJ,LifeStyle,479,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
8044c6c5-7448-465a-bc1b-f7a94a297408,Inbound,Order Related,Order status enquiry,Very bad ,46ae2c13-77a6-475d-8bf0-c22374885871,,27/08/2023 15:23,29/08/2023 17:16,29-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,1
74fec58a-c6c7-4d37-8bbd-26b37f1bdd89,Inbound,Cancellation,Not Needed,,54bb7017-54d0-4cb0-8996-a6b4d3e2a3ef,,28/08/2023 18:30,29/08/2023 06:56,29-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f0bd7ed1-7bc0-441b-ad7b-fe811e3e252b,Outcall,Returns,Reverse Pickup Enquiry,,f91ef7ce-527b-4189-a3a1-497a6e7c26b1,,29/08/2023 07:42,29/08/2023 07:44,29-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
c6691d11-2ea5-484b-86e0-9561f9793195,Inbound,Returns,Reverse Pickup Enquiry,,c91edaef-5647-43e8-acfb-e7a0b32421df,,29/08/2023 10:32,29/08/2023 10:38,29-Aug-23,,,,,Michael Eaton,Ethan Tan,William Kim,On Job Training,Morning,3
f323acb6-5cba-40fd-86f0-428c66c73406,Inbound,Cancellation,Not Needed,,3969e437-3f26-4d53-9917-23065188d5a9,,29/08/2023 15:11,29/08/2023 15:13,29-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
5975a45a-5de2-4b05-be5b-19b1ec8d2e02,Inbound,Shopzilla Related,General Enquiry,,8489c844-a495-455d-9ff3-d62bf559971c,,29/08/2023 11:29,29/08/2023 11:32,29-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,1
fcb132ad-6cf4-42bd-97a1-24b290b5e66d,Outcall,Returns,Return request,Na,8b8106bb-1553-4986-8bde-220e4001b137,,29/08/2023 14:28,29/08/2023 17:20,29-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,5
514c649a-56ec-4953-9fe0-d372973b05c6,Outcall,Order Related,Priority delivery,I was told to wait in hold for 2 minutes and was kept hold more than 5 mins,de4745e9-f654-48a4-9bad-f8dae915508c,,29/08/2023 15:21,29/08/2023 15:26,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
91143d3a-b7c5-4b56-85c3-b31e7115951c,Inbound,Payments related,Online Payment Issues,,54687884-9418-4e4e-ae8b-2b95aaa7b8d0,,29/08/2023 06:54,29/08/2023 08:06,29-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
45cf588d-0bca-4b23-b5ab-06c27a47a39e,Inbound,Returns,Reverse Pickup Enquiry,,c3a208d6-eee9-411f-bc01-e6126cbcc717,,29/08/2023 10:33,29/08/2023 11:08,29-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
07cf2cf0-7455-48cf-8612-cb49e7fabc3e,Inbound,Returns,Return request,Good day.,d9f9d515-862a-4956-b115-a391d23ea914,,29/08/2023 10:56,29/08/2023 11:05,29-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
0acb56e3-622f-49b4-a00e-2abd58dec4d2,Outcall,Product Queries,Product Specific Information,,0dbd0e34-1a9d-4c31-b808-4e277e903711,,29/08/2023 12:05,29/08/2023 12:17,29-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
4c9bfa63-a7e0-4dda-891d-b70e7d8abc32,Inbound,Shopzilla Related,General Enquiry,Excellent ??,879d054b-22ce-43c4-8f18-aa69511eb438,,29/08/2023 18:23,29/08/2023 18:25,29-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
8fe76285-bb4b-42ba-a56b-10e54a60ec82,Inbound,Returns,Reverse Pickup Enquiry,,fe0911cf-6b73-4f44-a1b9-61d11516d590,,29/08/2023 17:51,29/08/2023 18:21,29-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,4
90a4191c-7295-40cc-a344-beb716a2015c,Outcall,Returns,Reverse Pickup Enquiry,,72600429-04bc-439e-81fa-bdc4acdc5bde,,29/08/2023 11:48,29/08/2023 11:56,29-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
017f908f-3328-4f0c-adeb-8a88e56fb22f,Inbound,Shopzilla Related,Signup Issues,,fc1818fb-da33-4f17-8c0a-158441467286,,29/08/2023 16:51,29/08/2023 16:52,29-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
8853632a-2ccc-4332-8dd3-777d8514c6d8,Inbound,Returns,Reverse Pickup Enquiry,,d52de957-a194-4ad3-bf6b-2ed40cbeb6ed,18/08/2023 16:02,29/08/2023 09:01,29/08/2023 14:27,29-Aug-23,BASTI,LifeStyle,899,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
e3f93668-b347-453d-af0f-c06958a0378a,Inbound,Returns,Reverse Pickup Enquiry,,211f8f15-c3bb-4b26-a11f-f8951c7029e2,,29/08/2023 09:15,29/08/2023 09:42,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,1
28176404-298a-4a66-995a-a45879b992e2,Outcall,Returns,Return request,,ff060d3f-e695-484b-a8c0-960f3ea40b7f,,29/08/2023 08:09,29/08/2023 08:11,29-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
e6cbb93a-13d8-421a-9082-1052ede2d22c,Inbound,Shopzilla Related,General Enquiry,,63c76803-6093-4020-bb0f-e4fa6c265363,,29/08/2023 12:25,29/08/2023 12:37,29-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e62772f2-b4b2-4b20-ad6d-29f4e7615c9c,Inbound,App/website,Issues with Shopzilla App,,98918dae-42e4-4161-b2a3-9cebfc004544,,29/08/2023 14:33,29/08/2023 16:01,29-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
045297d5-43a9-4e68-9c3a-cf0d1f9ecb62,Inbound,Order Related,Unable to track,3 month   mere    mila h filekert company koi solution nhi kr   2 June se 29 Aug   h m ab police companies  kru ga ki company mere   de rhi h or mere kimti time barbad   h  ,045fee0a-fee3-482a-ab31-28000146aedd,02/06/2023 08:27,29/08/2023 11:12,29/08/2023 11:12,29-Aug-23,JHAJJAR,LifeStyle,1199,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
753dcf32-e0df-49ab-a3e7-ba0301c0c480,Inbound,Order Related,Delayed,,7acf724a-c699-415a-875d-1f5c1b91d502,12/08/2023 09:55,29/08/2023 22:46,29/08/2023 23:07,29-Aug-23,MADANRITTING,Home Appliences,2225,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a61938e8-ad37-4f9e-ae54-8f9321d9f814,Inbound,Returns,Missing,Good,59a90e6d-b74c-446c-8852-8b7ba6215ff2,,29/08/2023 17:59,29/08/2023 17:59,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e4e8c82f-b3e0-40e9-b296-dd037c60a92c,Inbound,Returns,Missing,Nope,f4c2d00e-2916-421e-8fee-ba2a1ae479f0,,28/08/2023 16:28,29/08/2023 10:09,29-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
4ca2544c-96e6-4f07-902f-f85551f3910f,Inbound,Returns,Return request,,a09ca9b4-93b5-4484-8306-2bccf506cf01,,29/08/2023 17:26,29/08/2023 17:31,29-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
bce8b3e2-e6ad-40ec-8cd9-3d1b26fed6b3,Inbound,Returns,Reverse Pickup Enquiry,Very helpful ,a36e4fc4-e17a-4b23-8aa9-ce4df664da83,,29/08/2023 17:59,29/08/2023 18:00,29-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
562fd08e-e197-4d6a-9106-41434a0ce68e,Inbound,Returns,Fraudulent User,,8e8eda81-2d9f-4b96-9500-8c22448abde8,,28/08/2023 18:38,29/08/2023 18:01,29-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
5c210f57-5a39-412c-b379-dc7acd76de47,Outcall,Payments related,Payment related Queries,Very good ,ef679ae0-0d9d-4f6b-a2da-0915ff5313f5,,29/08/2023 08:33,29/08/2023 08:35,29-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
97ce1573-950f-4227-9fbe-963e043306cb,Inbound,Refund Related,Refund Related Issues,,5d515a6b-43e1-498e-8539-5c62fe0c3448,,29/08/2023 17:54,29/08/2023 17:57,29-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
b652590b-3e8d-45ed-87a3-0e8bc40ef50a,Inbound,Shopzilla Related,Shopzila Premium Related,Very helpful .... good luck ,623acdc6-6709-48f7-9cf7-4943142ad281,,29/08/2023 18:04,29/08/2023 18:06,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
6579eff3-8d7c-43a4-abf2-44718e03f41b,Inbound,Refund Related,Refund Related Issues,,b8410fa7-80ba-40bc-9848-ba57c96d63b9,,29/08/2023 20:09,29/08/2023 20:11,29-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
4cf5e2ed-bd0f-41e4-9864-606e9a9ae519,Inbound,Order Related,Priority delivery,,6d75593a-3e00-4007-819f-8a05a301c3f8,,29/08/2023 17:49,29/08/2023 17:57,29-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
d9f01d0a-2854-4da0-b439-256ce9ed322f,Outcall,Order Related,Installation/demo,Is aane ke bad Mein Bhi Koi madad provide   gai,e735845f-ae98-4e78-bea0-2fbba1330a94,20/08/2023 08:44,29/08/2023 13:27,29/08/2023 13:35,29-Aug-23,BHARATPUR,Mobile,16999,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,1
6df615e7-5427-47e1-baf7-238cc9e54e3c,Inbound,Product Queries,Product Specific Information,Thanks Shopzilla ??,1a190f7e-b0ae-4e52-abc0-7f4407dea7f4,,29/08/2023 18:58,29/08/2023 19:29,29-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
c20bdc1d-31d4-4bf9-afaa-7e1daf33fe03,Inbound,Payments related,Payment related Queries,Good communication skill,1a26b9bf-b106-485c-90ae-a050240c291a,,28/08/2023 17:40,29/08/2023 10:51,29-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
928b5a0f-5095-4e98-a664-23309f62e22e,Outcall,Order Related,Customer Requested Modifications,,bdc29009-34a1-476e-80a5-7cf736d9400d,,29/08/2023 06:02,29/08/2023 06:06,29-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
04b7c27e-f9e1-4057-90c8-4f17fbde5ffd,Outcall,Returns,Return request,Very good ,f9438985-99b1-4929-a589-3444fd80e93c,,29/08/2023 11:20,29/08/2023 11:45,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
632245f8-9d0a-4d80-a0be-352dfa17470d,Inbound,Returns,Reverse Pickup Enquiry,,7ec9ee3d-7a77-4de3-ba04-837851b987cf,,29/08/2023 09:36,29/08/2023 09:45,29-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
f9104da3-a424-4527-be68-1c653ae4e74d,Inbound,Returns,Return request,,b9a26e1e-7c38-4591-b0f9-470566e299cf,,29/08/2023 10:47,29/08/2023 12:54,29-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
cd87694b-55ea-46d2-bb9c-18542bdbda5b,Inbound,Refund Related,Refund Enquiry,,a761eb49-5bd8-48c7-9cfd-d766a0c7d469,,29/08/2023 18:12,29/08/2023 18:13,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
50158559-7a02-4264-b803-ee1d0dff7e46,Outcall,Returns,Return request,Good job,76cf70f0-b14a-47d3-9be3-b04f3d620d26,,29/08/2023 19:18,29/08/2023 19:21,29-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
602b96b9-0b43-4111-a943-4fc2af7e11ce,Inbound,Product Queries,Product Specific Information,Thank u,13ff49cc-480e-4c26-90a4-5696ec389ecd,,29/08/2023 08:52,29/08/2023 09:23,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e82491b5-e0a3-4f25-b309-f1ab3d10735b,Inbound,Refund Related,Refund Related Issues,,e6579329-55ce-4e99-9858-83b3019cd432,,29/08/2023 19:33,29/08/2023 19:37,29-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
332a3524-4a59-45e0-9405-b793697c70d4,Inbound,Payments related,Online Payment Issues,,639a2e7e-15cf-4d88-b864-c6786c85e901,,29/08/2023 09:15,29/08/2023 17:07,29-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
ae150ced-489e-4381-8453-3a3d32fab6c6,Inbound,Order Related,Installation/demo,,b9706604-dabd-4c94-bed3-3a93fd88b710,,29/08/2023 15:41,29/08/2023 15:44,29-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,1
ea263ae6-3f95-40d4-a9f9-612cc1de2d86,Inbound,Returns,Reverse Pickup Enquiry,,32b8b832-5131-4bb2-a7dd-109a05e4f802,,29/08/2023 10:00,29/08/2023 10:26,29-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6c51dffc-a33b-4002-bcae-2ebd9fc4289c,Inbound,Order Related,Customer Requested Modifications,,a0d71354-482a-4583-95fb-6478d8eff86d,,29/08/2023 21:07,29/08/2023 23:27,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
5fd08837-457f-402d-a417-952fc956226e,Inbound,Order Related,Priority delivery,Thank you ma'am for urgent delivery perpas ,5a4844f2-ed7d-4a14-b563-87c803d0e3e6,,27/08/2023 20:06,29/08/2023 17:41,29-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,5
0c84d3b2-6ed8-4775-928d-fc78fc6241c2,Inbound,Returns,Return request,Language problem ,fd780c00-c07d-4740-a2af-0cae15cdacd2,,29/08/2023 07:10,29/08/2023 14:08,29-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ab83f58b-83ad-4ca0-8d35-7ad51860effc,Inbound,Refund Related,Refund Enquiry,,fcfc7f51-b3c9-4443-ad9d-16a35940c4da,,29/08/2023 08:19,29/08/2023 08:31,29-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
868265a0-0f05-490c-8a83-5b94df550428,Inbound,Order Related,Order status enquiry,,524acd2e-31a4-401c-8d67-a70d6d0ed858,,29/08/2023 08:24,29/08/2023 08:25,29-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
370d8b99-c9d2-438c-8eba-1b6e51078440,Inbound,Refund Related,COD Refund Details,,8e1223c6-26cc-4229-8754-d9a223c34b55,,29/08/2023 09:43,29/08/2023 09:44,29-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
d67553d6-996b-46e2-8d72-41af056631eb,Inbound,Order Related,Customer Requested Modifications,Good,350ef258-2b4b-425a-8c87-013eb9455acc,,29/08/2023 19:21,29/08/2023 19:24,29-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
20945368-f021-41e9-b696-4dead9279217,Inbound,Returns,Reverse Pickup Enquiry,My issue is not solved why customer service is available when problem is solved.this is pathetic system..,eb3ea95e-d91c-402a-94a4-431c71685c3e,,29/08/2023 10:32,29/08/2023 10:40,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
397ce0f8-18ec-40c1-b4b1-222fefac5e44,Inbound,Returns,Reverse Pickup Enquiry,,ec25681b-5a43-4cc8-bc39-d20d7be0c972,,29/08/2023 09:40,29/08/2023 09:46,29-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
be3008f7-ebe6-4b08-853e-e322456d3207,Inbound,Order Related,Order status enquiry,To good ??,7c54b9df-e268-49f2-b9db-ed6675202d0a,20/08/2023 12:07,29/08/2023 14:31,29/08/2023 14:36,29-Aug-23,SANGAREDDY,Electronics,835,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
608a82e2-12fa-46a4-ad44-89a3c277828e,Outcall,Order Related,Order status enquiry,,5f2918d3-5ee4-4fb3-a351-e82a462917f8,,29/08/2023 19:07,29/08/2023 19:16,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
c17ce523-4cda-40bb-bc81-b103352d7b6e,Outcall,Returns,Return request,"FOR NON-RETURNABLE ITEMS - RETURN POLICY IN CASE OF GROSS VIOLATION LIKE WRONG PRODUCT , OVER CHARGE , VENDOR MISCHIEF LIKE SHORT DELIVERY ETC SHOULD BE STRAIGHT NO HASSLE RETURN .",34904080-3f66-41a6-ade8-c763a4c76e03,,28/08/2023 18:27,29/08/2023 09:55,29-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
c31f752d-b7f5-425d-8d2a-51375d41cad7,Inbound,Offers & Cashback,Other Cashback,,5b72c8fa-a316-44bc-87bd-84faa1eb905a,,29/08/2023 12:13,29/08/2023 12:16,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
cefafd73-a723-4aed-a262-f9b4cef2d47c,Inbound,Returns,Return request,,c4d88f4b-5b10-4598-b0f9-101b19369545,,29/08/2023 19:16,29/08/2023 19:16,29-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
7700160d-15fa-46c5-870e-836999684833,Inbound,Returns,Return request,Very nice person,926a1fe5-63c5-4a3d-bbf0-3e65efaeb734,,29/08/2023 06:21,29/08/2023 06:27,29-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
7b746bd2-b148-48c9-a231-e7c2888623ff,Outcall,Order Related,Order status enquiry,,2e5647ff-d113-486d-b62e-0f1874e4608b,,29/08/2023 10:59,29/08/2023 12:42,29-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,3
e4ca3c3c-39b8-43d4-9f56-1dc9e96344e6,Outcall,Shopzilla Related,Signup Issues,Very poor,0fc31d61-d196-4957-81d9-bc9820e381bd,,28/08/2023 22:28,29/08/2023 10:35,29-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
27c497aa-3b67-42b7-84d1-ee848748917d,Inbound,Order Related,Delayed,"The product should not be delivered somewhere else except in the hands of the owner,thank you ",a3e3bea9-a1e1-4f1a-9cfe-e4ca5e7ca328,,29/08/2023 08:57,29/08/2023 09:09,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9c37f4ae-fe81-475a-8f7c-181621211ec8,Inbound,Feedback,UnProfessional Behaviour,,2a280a33-12ae-4357-961c-ec7c95c149d7,,29/08/2023 09:07,29/08/2023 09:43,29-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
4c9cb782-a999-4c58-b11f-c7d239e8234c,Inbound,Returns,Reverse Pickup Enquiry,,08ea28b1-3d62-40fc-aa43-8fbffdb1c1ee,,28/08/2023 11:40,29/08/2023 00:06,29-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
6a5fc068-a243-43f9-9fe8-35c86dc2e5fe,Inbound,Returns,Service Centres Related,,9c637f35-8c62-469c-9406-9ec6d5ae10dc,,29/08/2023 00:16,29/08/2023 00:17,29-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
8f5df6cf-2856-4b56-b6cd-c796124e6959,Inbound,Returns,Reverse Pickup Enquiry,,04743100-127a-4572-be70-eb53924fedb1,,29/08/2023 07:51,29/08/2023 07:52,29-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
b0c851ba-bfc5-4d09-80af-511ed33749d7,Inbound,Returns,Reverse Pickup Enquiry,,a1646642-405f-4047-a476-3ee0b5b9d4e8,,29/08/2023 14:46,29/08/2023 15:00,29-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
448ca76d-4658-4aa0-81a3-1c85de9ed79f,Inbound,Order Related,Seller Cancelled Order,,80360cf3-a2d1-42e5-9df4-389d7083fc36,,29/08/2023 23:56,29/08/2023 23:58,29-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3cbc9561-6574-49d9-8971-e85405cc3c09,Inbound,Returns,Missing,,c25452c3-b8f5-49e8-9eaf-8a399dc31744,,28/08/2023 23:59,29/08/2023 00:00,29-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
cd130865-4584-43ec-bf6b-32b490bf4233,Inbound,Order Related,Order status enquiry,"if the call get disconnected must be called back again ,as the concerned exe know all details ,if called back by customer again it will unnecessary wastage of time to repeat the whole story ",3e5817c8-3007-499c-a5d6-cd47adb1bb26,,29/08/2023 12:55,29/08/2023 13:13,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
4daec36f-3259-4806-a1b1-46aa94e24fbc,Inbound,Order Related,Delayed,,13baaca5-efbd-4a56-b10c-4acc971904d8,,28/08/2023 12:00,29/08/2023 16:13,29-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
5be0bbbe-50ce-4420-a0c5-39a2074abe39,Inbound,Returns,Wrong,Bad not resolved ,b5873b67-f5f2-43a4-9c9d-1d13c9f09022,,29/08/2023 12:34,29/08/2023 13:06,29-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,1
422ffcfb-0df8-4901-9375-659a2e6e4e91,Outcall,Product Queries,Product Specific Information,Nice,d20db48c-8031-45aa-9331-ecfcc2c2cd8e,,29/08/2023 22:20,29/08/2023 22:22,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
d78f7c13-db0a-4eb2-8bec-d358b60e44d2,Inbound,Refund Related,Refund Enquiry,,111b256e-5914-4bbd-8aa9-ab85c023ac3e,,29/08/2023 14:44,29/08/2023 14:57,29-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,1
f2af3225-2059-43c6-a988-54edcf8f4dff,Inbound,Returns,Reverse Pickup Enquiry,,2165ec4f-6485-4c4a-9569-152ec4ef3969,,29/08/2023 20:48,29/08/2023 21:02,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,3
80d205b8-2d38-4d52-a417-7ad370ef6487,Inbound,Payments related,Online Payment Issues,,82d2c64c-3d53-40b3-ae1c-421ccc8603a1,,29/08/2023 22:24,29/08/2023 22:28,29-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
61829737-3333-4c09-8add-4440abf079ba,Inbound,Returns,Reverse Pickup Enquiry,,a3a14a1a-3541-4b15-8bd2-d6ddec0df25f,11/08/2023 09:06,29/08/2023 09:18,29/08/2023 09:21,29-Aug-23,JHUJHUNU,LifeStyle,502,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,1
01b6da1b-978e-48ed-b7ae-8c79eb7fc8d7,Outcall,Order Related,Delayed,Thank you??,5223a55b-a900-420f-af81-2fb8d395dc54,,28/08/2023 18:40,29/08/2023 01:36,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
e3f18f05-a323-4f14-9df6-13db82262071,Inbound,Order Related,Invoice request,,b4929dd8-2706-41f2-b45f-6b776927b818,,29/08/2023 19:04,29/08/2023 19:08,29-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8477708c-727d-4513-a1f7-c26ebed6120c,Outcall,Returns,Return request,,0b1385b4-b3fd-40b3-8d3f-e80dab80c3f0,,29/08/2023 08:39,29/08/2023 08:42,29-Aug-23,,,,,Timothy Grant,William Park,John Smith,31-60,Morning,5
1b2dd451-11cc-44fa-a09d-b7f3400d3a8b,Outcall,Returns,Return request,,6af3e3a3-6e87-466d-bc67-28a3a0652d40,,29/08/2023 14:52,29/08/2023 14:56,29-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
b31e673c-0570-48ad-9b94-a2f6665482a6,Outcall,Product Queries,Product Specific Information,,fc82f242-91e5-4c30-a617-ff2b2dc3dc21,,29/08/2023 17:59,29/08/2023 18:12,29-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
82810845-bbb6-40f8-9c4c-7b4c3ddfe1f2,Inbound,Returns,Reverse Pickup Enquiry,Customer centric policy should be above the policy ,68fcc88e-9d56-43c9-8004-135262f0efed,,29/08/2023 20:06,29/08/2023 22:40,29-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,1
cc021bf2-b258-4275-92e7-5f0a169803ac,Inbound,Returns,Reverse Pickup Enquiry,,8e74bdbf-c3f4-4e1b-a24e-7b3c66ce107c,,29/08/2023 22:25,29/08/2023 22:29,29-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
e0d0db8e-fad7-4bfa-9957-f0a3d15d6fa2,Inbound,Order Related,Order status enquiry,,de3300d9-a0f5-4ba5-bb8a-5bb681d4c310,,29/08/2023 21:17,29/08/2023 21:19,29-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
fab15d77-a82e-4d7d-b238-68f0e78ab166,Inbound,Order Related,Order status enquiry,,500bd213-1243-43fb-914c-06e617ae4dfa,,28/08/2023 18:07,29/08/2023 07:49,29-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,4
67db7c9a-7bdd-46ab-b323-19ce9fbad547,Inbound,Feedback,UnProfessional Behaviour,Good service ,49a68d64-5293-4437-9693-f7cb5d06d58e,,29/08/2023 13:45,29/08/2023 13:57,29-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
611eaf58-ec54-4135-b3d3-74d9589a1ad9,Inbound,Returns,Return request,Problem solve,d8134124-6eb6-4b64-881e-1c97d8197f73,,29/08/2023 18:23,29/08/2023 18:26,29-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
4b2f2bb0-ebdb-4cbd-9d21-2ad2954717e6,Inbound,Refund Related,Refund Enquiry,I currently talk with one lady she was unexpectedly cut my call from her side and didn't give me resolution of that product please provide me the correct resolution regarding my product.,2d30ccf0-6f3a-47c2-888b-4249054cce76,,29/08/2023 23:46,29/08/2023 23:48,29-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
97e1d451-a0cb-4f19-b578-7d61886a2b3b,Inbound,Order Related,Order status enquiry,Very good ,d3194b1b-e402-4344-86b5-8a38bc6d7049,24/08/2023 21:08,29/08/2023 23:21,29/08/2023 23:22,29-Aug-23,ROHTAK,Mobile,9999,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
5f89edc7-f20f-4184-9b2d-ca65bb13c61c,Inbound,Cancellation,Not Needed,,38d4f8e7-769e-4b5f-9488-57b3677cb717,,29/08/2023 09:59,29/08/2023 10:15,29-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d1cbc913-aaa5-4b5a-ac67-d5176ffef6fd,Inbound,Returns,Return request,,58d65666-f468-4b45-97d3-4cd3b7b1420c,,29/08/2023 18:00,29/08/2023 18:00,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
beea2c46-a9ef-4da3-84a1-37bc6cbcd630,Inbound,Order Related,Order status enquiry,,1bb415e4-ff1d-4151-9250-e5453b82a952,,29/08/2023 20:34,29/08/2023 20:34,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
8d9b70ee-6d86-45a9-afba-67bdd7cef436,Inbound,Returns,Reverse Pickup Enquiry,All good ,683ed11a-322f-46a9-8787-58c37a12d334,,29/08/2023 20:13,29/08/2023 20:13,29-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
32d81240-a653-466c-ae32-5ec773d3fd91,Inbound,Order Related,Delayed,,7513b8cc-7ef6-417d-90bc-ac2e7782ef74,,29/08/2023 10:33,29/08/2023 10:34,29-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d7b23e89-10b9-4fdb-94cc-efa05969e1d6,Inbound,Order Related,Delayed,All good,d63dc9d3-6df2-425c-a17d-1f2c2fa4d5c5,,29/08/2023 20:40,29/08/2023 20:41,29-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4fe6f9d1-fb9b-44f2-8ae1-d9dd99d90ca1,Inbound,Order Related,Seller Cancelled Order,,1bb3090b-6b21-432b-a2de-5d19454e6603,,28/08/2023 21:10,29/08/2023 02:22,29-Aug-23,,,,,Daniel Davis,Madison Kim,John Smith,>90,Morning,5
ba0b65ff-d1bf-4ad3-add2-b84a8d4b31d3,Inbound,Returns,Reverse Pickup Enquiry,,d28fd363-1a88-40e9-86ea-e5dce84b16a9,,29/08/2023 08:14,29/08/2023 08:23,29-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
32e08a5e-6026-4b6e-90db-d178fbce687e,Inbound,Returns,Reverse Pickup Enquiry,,2be8fdd2-70d9-486d-8580-36e77308baa3,,29/08/2023 10:38,29/08/2023 10:44,29-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
25e81630-9e3c-4166-a8bd-4f9dce4888f7,Inbound,Order Related,Installation/demo,,782456d3-7d81-478f-8319-b28a2de2a3d0,,29/08/2023 18:02,29/08/2023 18:05,29-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
dab9bb11-bfef-4aed-80e1-31dd1833bede,Outcall,Returns,Return request,Stay Happy ,ca524e33-eeb9-4f65-8ce6-4f85fe6e4001,,28/08/2023 21:49,29/08/2023 18:12,29-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
4547df44-825f-493f-b094-97056388c5e9,Inbound,Returns,Reverse Pickup Enquiry,Delivery boy kaam time'pe nhi krta,d16b56e0-d376-4c2c-9f16-df864fde6377,,29/08/2023 10:52,29/08/2023 12:48,29-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,1
de7980af-91dc-4f7a-b677-e73e818ce281,Inbound,Returns,Missing,,ccc260d4-e0ab-4fac-b72d-b5120c320aa9,,29/08/2023 15:43,29/08/2023 17:14,29-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
19c0dbea-db65-4a46-b8ed-9bc0b662664e,Inbound,Returns,Missing,Please provide right products to customers at very first time of delivery. So that issue of replacement and return will not happen.,a10e89d2-0eda-4bcf-9bc5-be3caed35d7b,,29/08/2023 16:17,29/08/2023 16:18,29-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
6df79568-11e3-41c7-931a-22d9e12088bb,Outcall,Order Related,Order status enquiry,,cadd7aa6-348a-4128-b3a5-462c35b18915,,29/08/2023 19:44,29/08/2023 19:47,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
cca11ef1-6a22-4ff2-933e-6cedf27fbfe3,Inbound,Feedback,UnProfessional Behaviour,,ade08ad0-4cb3-4801-959c-548cfc2ed1c1,,29/08/2023 23:25,29/08/2023 23:28,29-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
b87b357c-0885-423b-a4f7-d02866afac63,Inbound,Order Related,Delayed,Nice conversationconversation ,31317450-cae1-4385-bd57-40ac301f863f,,29/08/2023 15:41,29/08/2023 15:41,29-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
554859e0-833a-43cf-98f1-1b93f87c5d5f,Inbound,Order Related,Delayed,This customer service is very good ,ab6fd272-6d5b-45d3-af0e-fde4e15053c6,,29/08/2023 14:10,29/08/2023 14:11,29-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
4ca4d4b7-9a52-4e9b-bd71-b5d149a9fc82,Inbound,Order Related,Delayed,,b0edb9f1-2400-4267-8a38-5e22ad644510,,27/08/2023 21:52,29/08/2023 00:08,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
ee4d0f61-c0f1-4141-8883-5de2fd8dc7a5,Outcall,Returns,Reverse Pickup Enquiry,,e5a0d31b-d996-4476-9b90-ebd9a081ce4c,,28/08/2023 22:09,29/08/2023 08:48,29-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
e132b946-29c1-40f1-9ca3-63909472af47,Inbound,Returns,Missing,,f6c120e9-5cc0-43ca-aadd-6e5bbe9b9661,,29/08/2023 19:23,29/08/2023 19:26,29-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8ec74000-0c2b-4dea-aafe-554d516d8a47,Inbound,Returns,Reverse Pickup Enquiry,Good conversation ,2d2d2afe-f967-4fcf-91f3-934f3d39053d,,29/08/2023 10:12,29/08/2023 10:14,29-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
c95aedc5-4efb-4345-8545-1fa9bb267299,Inbound,Refund Related,Refund Enquiry,,e57ff98c-8cf6-44b5-8863-54974d244820,,29/08/2023 13:41,29/08/2023 13:42,29-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
f13d1c3a-bb6a-4a06-ab50-30fce6a19cd7,Inbound,Shopzilla Related,Shopzila Premium Related,,3d6b45c6-e096-4b73-9eaf-0ecd390e1004,,29/08/2023 09:33,29/08/2023 09:33,29-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
f87fe177-575a-4278-892b-627f79197038,Inbound,Order Related,Priority delivery,,b160bbd5-27d0-4d8f-a315-ac0d98e06fd5,,29/08/2023 10:39,29/08/2023 10:42,29-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e59f7b10-71c9-409e-9faa-58670b7da364,Inbound,Feedback,UnProfessional Behaviour,,64961da6-9a80-4e8c-b252-e7a627239b70,,29/08/2023 14:36,29/08/2023 14:46,29-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3f7bcdbf-6132-48bb-8272-b93e476b1324,Inbound,Order Related,Invoice request,,f6b31050-0f7f-4bbe-a62d-4045d368e6b7,,29/08/2023 17:01,29/08/2023 17:07,29-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
0dcf3c51-1468-4568-b223-474f32fdd686,Inbound,Returns,Reverse Pickup Enquiry,,41938ad1-7def-4b25-9748-931cd53b4ecc,,29/08/2023 11:12,29/08/2023 12:45,29-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
4469578f-d41d-4967-86bd-cbb791efaa24,Email,Returns,Fraudulent User,,8b0bd3f0-ceaf-43b7-9b63-d690705ef0f0,,29/08/2023 14:42,29/08/2023 14:47,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
9638c84a-4d5f-4372-9ada-8485853be22e,Inbound,Returns,Return request,,3fc9f301-52ac-442c-8fcc-b753395b60f5,,29/08/2023 07:59,29/08/2023 07:59,29-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9b1bd4c8-3202-4064-9b47-ec0b52661db8,Inbound,Offers & Cashback,Other Cashback,Iam satisfied ,05d9786d-e2dd-4bd5-8889-e6d587158b31,,29/08/2023 19:39,29/08/2023 19:46,29-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
85388d4a-ab6b-449e-a55c-8a22d7e54f3f,Inbound,Returns,Fraudulent User,,a0451ab5-51f7-4893-a0ec-df358e56ee4f,,29/08/2023 14:18,29/08/2023 14:19,29-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4c66026c-f8f6-4d07-8be0-47d2446d4206,Inbound,Returns,Reverse Pickup Enquiry,Good Behaviour ,e23ecb1e-d71d-4e49-854c-ecfc71ab11ad,,28/08/2023 12:28,29/08/2023 14:39,29-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
3a6d11f9-0b8d-40a6-9fd4-06469e04f861,Inbound,Returns,Reverse Pickup Enquiry,.,03be59d1-eaaf-49b4-85a6-01643a4449cc,,29/08/2023 09:56,29/08/2023 10:27,29-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d2eee390-8d47-450e-bc9b-f2e8cae55b3c,Inbound,Returns,Fraudulent User,,67581e16-0b99-4035-91a6-76398998e60f,,29/08/2023 12:14,29/08/2023 12:25,29-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
adaf3050-7cf7-4699-aec5-4aac42bf5c24,Inbound,Payments related,Online Payment Issues,,7b253816-f6b5-4192-8f81-39765599d491,,29/08/2023 14:00,29/08/2023 14:01,29-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e575a373-0e24-41ca-b00a-f4ff944f9387,Inbound,Feedback,UnProfessional Behaviour,,46275997-5401-4248-8b45-c15fbbf406d3,,29/08/2023 14:48,29/08/2023 14:56,29-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c0221a22-d69a-45ce-bb74-b1c26605a9c6,Inbound,Order Related,Order status enquiry,,ac4b7dbb-eba1-46e4-aeea-b1abc333e6c4,,29/08/2023 21:17,29/08/2023 21:18,29-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
d77748c5-21a1-4a29-a48f-45e7158d22af,Outcall,Returns,Reverse Pickup Enquiry,,8a214533-1dc1-48f4-95c8-e50b3299646d,,29/08/2023 20:11,29/08/2023 20:22,29-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
e46a5845-c1a5-455d-aa79-b85f4e6b7834,Outcall,Returns,Return request,,e724970c-94f5-4426-933f-de6e9a4a6b53,,29/08/2023 02:10,29/08/2023 02:18,29-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
2b5eb0b4-de0b-4a8e-b5d5-d480db224b7c,Outcall,Order Related,Order status enquiry,Gud,e09d3e65-2a5d-4c7d-970e-ec0d31c41f33,,29/08/2023 12:24,29/08/2023 12:27,29-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
bf116bcd-6ed0-4283-9131-ca37a99b96b1,Outcall,Returns,Fraudulent User,No,5818f045-1a96-40dc-a054-a9254e955cca,,29/08/2023 13:21,29/08/2023 13:46,29-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
f0a6f3ed-eb1b-4a09-ae5c-98f97f47c481,Inbound,Returns,Fraudulent User,Good,8642049b-2fe1-4e1d-9a2f-9614e2afdfc2,,29/08/2023 13:59,29/08/2023 14:01,29-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
a1933cd9-7f38-4ca2-a92b-b9105ab197ac,Inbound,Returns,Reverse Pickup Enquiry,,0d5262ad-4443-4d47-a979-f9f5fba96241,,29/08/2023 15:54,29/08/2023 15:57,29-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
af9c1b6e-024f-4a9d-8657-fb0ecef145e4,Inbound,Returns,Reverse Pickup Enquiry,,056dfd94-ce9f-413a-9e70-8e1051db5976,,29/08/2023 00:39,29/08/2023 00:46,29-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
1aaec82d-3650-4378-8920-3643a89b7d68,Inbound,Payments related,Online Payment Issues,Over all experience was good. Thanks Vivek,15dba977-d952-4469-949c-3da9ff2ceae3,,29/08/2023 01:10,29/08/2023 01:18,29-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
c5db86f4-a7bf-4a75-a729-c2816745f5d5,Inbound,Returns,Exchange / Replacement,Products denying for pickup ,af353e9d-8845-444e-a809-0ae0f7258f65,,29/08/2023 12:40,29/08/2023 13:11,29-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
b68a5ff3-23d7-4053-834c-bf5517b28e81,Inbound,Order Related,Delayed,,a302ce94-bfc0-4084-a239-7221c7a6742b,20/08/2023 23:17,25/08/2023 19:12,29/08/2023 18:07,29-Aug-23,AMRITSAR,Books & General merchandise,999,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0bf822ee-a80e-45ee-819b-72ddc8eaa62b,Inbound,Order Related,Order status enquiry,,c9800028-c005-42f0-890b-0be2142f6280,,29/08/2023 18:04,29/08/2023 18:21,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
efd715c9-3a8c-4c9b-8557-cbe4920d22ec,Outcall,Returns,Reverse Pickup Enquiry,Good platform shopping ,1a63b381-fc2b-4623-bc5f-8d4fcc785c2a,,29/08/2023 14:00,29/08/2023 14:03,29-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
58f82ac1-096c-4385-94aa-a0a6b0ce601e,Outcall,Order Related,General Enquiry,,0e043681-9716-4015-8099-f6460d3d128e,,29/08/2023 23:11,29/08/2023 23:16,29-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,4
bb9f67e2-db0a-4ae3-8f4c-66cede17f588,Inbound,Returns,Return request,,44ecff06-5130-4dd2-aedd-ee89945a3d55,13/08/2023 09:24,29/08/2023 14:09,29/08/2023 14:10,29-Aug-23,GUNTUR,Electronics,1599,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
52dd26c6-84ef-4e90-bd05-259cc4535f07,Inbound,Returns,Service Centres Related,,ba406df9-2620-4bde-b2b1-8e127c342529,,28/08/2023 20:59,29/08/2023 06:25,29-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
49911801-26af-455e-8a0f-9576374ce65d,Inbound,Returns,Return request,I think Shopzilla should have quality executives to check what item has been ordered and what item is being delivered. 2nd time I got different shoes and different brand. Afterall I m always happy with Shopzilla.,271d9bc8-1752-4645-b5ca-ab171d379795,,29/08/2023 16:01,29/08/2023 20:03,29-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
e1af62cd-090f-4617-89ea-ae6d2211a75e,Outcall,Returns,Reverse Pickup Enquiry,,c6627b7d-e70c-49c1-affe-e69e4e7e0761,,29/08/2023 16:30,29/08/2023 16:48,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
90041b95-ad82-477d-a339-efc67d9a5e7a,Inbound,Returns,Wrong,,98c9340b-2ca3-430b-b576-9aafbb88f7d5,12/08/2023 22:52,28/08/2023 13:56,29/08/2023 12:43,29-Aug-23,UCHANA,Electronics,1219,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
ce637f41-34b0-44b4-a182-44774f865ce6,Inbound,Refund Related,Refund Enquiry,Very good conversation with customer ,f6f8e531-75af-41c0-9d56-9f5aef197c35,,29/08/2023 17:08,29/08/2023 17:09,29-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
280184ef-0484-42a7-a890-e9d1a8e5c1f2,Inbound,Payments related,Online Payment Issues,Yes,b25235a9-bb5a-41f7-87c7-0eadd2924bbc,,29/08/2023 14:10,29/08/2023 14:13,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
4cfc6634-ef5d-434f-93a8-a16db071c23d,Inbound,Order Related,Order status enquiry,,cebefdf2-427b-4a56-8305-641a11ea6db1,,29/08/2023 17:15,29/08/2023 17:19,29-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
36205cb4-286f-4148-bd11-5922113d7b6e,Inbound,Shopzilla Related,Shopzila Premium Related,,4be0be0a-9389-4792-abed-3e2997d56845,,29/08/2023 21:56,29/08/2023 21:58,29-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,4
c935f186-df4d-4368-ba1a-c0e62acdbcf8,Outcall,Order Related,Order status enquiry,Update things fastly ,e5b723ee-7e77-48e4-bc67-dc838514a81f,,29/08/2023 19:16,29/08/2023 19:16,29-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
76533061-ba23-4522-940c-537748b75ced,Outcall,Order Related,Delayed,No,cafc1cf5-9d7d-4b57-a20e-16831a74e88c,,29/08/2023 16:45,29/08/2023 16:46,29-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
08326e53-0791-40f1-83a5-74c1f63d4bed,Inbound,Order Related,Order status enquiry,,39d9fa06-7bb6-4e16-9569-262921a1c24b,,29/08/2023 09:50,29/08/2023 09:51,29-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d7b022c3-1cc9-4b70-b79d-1257aca8c091,Outcall,Payments related,Payment pending,,b14f2ea3-8152-4d6f-8465-20a0c2e4c5f1,,29/08/2023 14:15,29/08/2023 21:27,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
93f79f6b-94e3-4f5f-8490-3d12a4010d10,Email,Returns,Wrong,Good ,ff75ceab-3dc1-4325-b97c-109ff7a5b7a7,,29/08/2023 07:25,29/08/2023 07:26,29-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
18966a65-3a4c-41c3-9384-6a334f24bce1,Outcall,Refund Related,Refund Enquiry,,28a034c2-0a62-447d-b309-07d262ab262d,,29/08/2023 17:08,29/08/2023 17:08,29-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
43b77324-4cb6-4ae2-98b9-8cffdc5ef9c0,Inbound,Payments related,Online Payment Issues,,bdfa60c1-9121-40c6-9806-7992513ca885,,29/08/2023 22:06,29/08/2023 22:08,29-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
0841e882-28c5-4231-a756-83eabb1a8ff2,Inbound,Returns,Reverse Pickup Enquiry,Nothing ,2718bce3-a852-4f8c-9961-3217f1225fdc,,29/08/2023 13:23,29/08/2023 13:27,29-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
d4ee06f9-f68c-4b75-909e-8bb8b96827a9,Outcall,Returns,Fraudulent User,,7ad07f03-dccb-4df2-b6a5-fa2d5aada68a,,29/08/2023 18:04,29/08/2023 18:29,29-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
f677e64f-ef94-4f1d-a513-33c074e31bb6,Outcall,Returns,Return request,Good job      Happy ?? ,61fc1edd-34c9-4d72-8153-1872caf95312,,29/08/2023 13:09,29/08/2023 13:16,29-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
f6943dba-dbc1-4607-8d96-9cc7a055d72b,Inbound,Order Related,Order status enquiry,,90c1807c-722e-4d6f-9ed4-1914c2356b18,,29/08/2023 15:24,29/08/2023 15:28,29-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
0a30ebfe-8a2a-4de0-a7ef-539e728d0f42,Inbound,Returns,Reverse Pickup Enquiry,,e5d960e9-2219-4691-be2b-536dd0a2267f,,29/08/2023 15:39,29/08/2023 15:39,29-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
fbcab9da-6f36-4a22-9471-48ce5b51ab22,Inbound,Order Related,Invoice request,Excellent customer service ,54514068-fc69-4a64-aef4-fc82867d0534,,28/08/2023 20:23,29/08/2023 09:39,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
7515db7e-ffd1-479e-9ef3-f9cb7ffa6f84,Inbound,Order Related,Installation/demo,,39a8a9ab-3cad-4e42-895b-b2055bc2ebe3,,29/08/2023 19:56,29/08/2023 21:09,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
d3c8dfb2-dea1-4572-bc77-6c0ac69ccd9e,Outcall,Product Queries,Product Specific Information,No,7989c89d-00ef-4aff-b042-f25efb9c2cdb,,29/08/2023 01:03,29/08/2023 01:04,29-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
90c3a77b-1d4a-452e-bb6d-f10cc158dd76,Outcall,Returns,Reverse Pickup Enquiry,,a797b2a3-d585-4eb4-a13f-ce1a2960b6aa,,29/08/2023 18:34,29/08/2023 18:35,29-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
39096e2a-ffb4-43e8-8fd6-b4bc36d9836b,Inbound,Refund Related,Refund Related Issues,,44525dae-5cb7-4b38-81bb-1cb197a4c482,,29/08/2023 18:35,29/08/2023 18:38,29-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
1d7d01f9-8377-420d-8981-8e950cf7f87f,Inbound,Returns,Return request,,f0f0c7ad-0cdf-4e76-859a-48843c61ace0,,29/08/2023 10:52,29/08/2023 10:53,29-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d7b95f30-05ec-4ea2-8961-e99256d7d63e,Inbound,Returns,Reverse Pickup Enquiry,,c434954c-640c-4608-940f-41d1f19864df,,29/08/2023 12:46,29/08/2023 13:15,29-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
0a1e0ae0-5631-4249-bc10-bef6402c84b7,Inbound,Order Related,Delayed,,cdded286-6249-4606-b7fe-d3e596804761,,29/08/2023 14:41,29/08/2023 15:21,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
57d69ccd-bf21-483f-a3dd-9494f715b2b8,Inbound,Returns,Missing,,e65892d9-0008-4db7-b3f1-fa4e95731d9a,,29/08/2023 22:11,29/08/2023 22:13,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5a3b969f-f4fe-4517-9b26-f8654af0df47,Inbound,Returns,Reverse Pickup Enquiry,My refund is ,30757759-a689-4f99-9e74-c7d8df9535bb,,28/08/2023 12:20,29/08/2023 10:56,29-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
2e5d3f82-d56a-4769-bb34-505711275d7d,Inbound,Shopzilla Related,Shopzila Premium Related,,c0e41b3f-4299-40dc-85ed-591c78732c72,,29/08/2023 09:19,29/08/2023 09:21,29-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
c53e593d-71ae-4777-b4ea-37cb483aee72,Inbound,Returns,Fraudulent User,Good supporting team ,e69ce12a-86a9-4913-8c31-ff814f1357a2,,29/08/2023 11:43,29/08/2023 11:47,29-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
0903d267-bff9-4eb5-a4ee-66880ddc3471,Inbound,Order Related,Order status enquiry,,ef40920d-5484-4813-b05a-2f01ad7ec8be,,29/08/2023 19:27,29/08/2023 19:32,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
2d38fdd6-5c45-40b3-80ef-4995599a3983,Inbound,Returns,Reverse Pickup Enquiry,No thanks,791fd759-25da-4278-8a49-02b9b3a75b24,,29/08/2023 08:44,29/08/2023 08:44,29-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
c8e4b84b-ee7d-476c-9838-00822a0e1e7a,Inbound,Returns,Return request,,17fa35a7-924e-45a3-a645-a00903896c7c,,29/08/2023 13:11,29/08/2023 14:14,29-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,5
87e0e547-0342-4f14-9a63-9d7d775a3b16,Inbound,Returns,Technician Visit,,6365bc23-974f-47d7-bfa0-9467cbf8f6a1,,29/08/2023 18:48,29/08/2023 18:57,29-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
36a17033-19f0-40ca-9758-5604a223ad1b,Inbound,Order Related,Order status enquiry,,da7ad91d-c14f-46fe-a6aa-7079aaf48175,,28/08/2023 20:54,29/08/2023 08:49,29-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
9dbc7680-6693-47f4-b3e3-22a1cf001df5,Inbound,Returns,Reverse Pickup Enquiry,,4adb330e-9b44-430f-8605-fef1f3dccba2,,29/08/2023 12:50,29/08/2023 13:05,29-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
87a07a60-dc4c-4efa-ab00-568bc08f7b91,Outcall,Order Related,Order status enquiry,,973c8abf-809c-4841-b9dc-8950fcd3ee41,,29/08/2023 20:35,29/08/2023 20:37,29-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
b847b0b9-34a9-43ee-b88c-de641d2623d5,Inbound,Returns,Reverse Pickup Enquiry,,2f6a4a41-685f-410b-a4fb-89a252b4cba5,,29/08/2023 22:00,29/08/2023 22:06,29-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1e772604-abf8-4985-83c9-33e4789e5b92,Inbound,Returns,Reverse Pickup Enquiry,Thanks for you ,d4393625-8f5d-4b1e-bc3a-820aaf913bad,,29/08/2023 12:11,29/08/2023 21:15,29-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
c4d82e7c-5936-46a5-a696-42081009238e,Outcall,Returns,Missing,Aapse baat karke bohat acha laga bss aap mera refund dilwa do please 6 din ki kamai hai meri bohat mahanat se   ????????,d8e53040-8e8a-4118-bf07-801a66e9588b,,29/08/2023 19:00,29/08/2023 23:12,29-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
bf152416-5310-49b1-b4ef-84a7103e8516,Inbound,Onboarding related,Seller onboarding,Baat karke achcha  ,65b81d70-a699-475d-9fa7-8265c1623062,,29/08/2023 22:50,29/08/2023 23:11,29-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e692c320-8409-40f2-816a-09c1c3f05ac3,Inbound,Feedback,UnProfessional Behaviour,Miss behaviour,a3f01518-73da-43be-9b2d-7205eb72f25d,19/08/2023 20:07,26/08/2023 19:08,29/08/2023 12:23,29-Aug-23,THANGADH,LifeStyle,254,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
434c374c-7ddd-4613-8415-b7e243b0dbd5,Inbound,Order Related,Delayed,Review your deliver partners,e9d35af7-a8e8-4eb6-8c53-70297cac340a,,29/08/2023 09:18,29/08/2023 09:27,29-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
95d32284-a0c4-44d6-9e17-aeb444a7ef4d,Inbound,Order Related,Order status enquiry,,ee1095ee-53a7-4a57-8c29-35d538cb8026,,29/08/2023 15:18,29/08/2023 17:49,29-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,1
4c33d727-6c54-49da-980b-65f3cc19a246,Inbound,Order Related,Priority delivery,,cfb53e99-817b-414f-ac07-f77f58603c9c,26/08/2023 23:37,29/08/2023 19:40,29/08/2023 20:11,29-Aug-23,BOKARO,Books & General merchandise,527,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f3111888-09cf-4ee8-bed9-5a2e7a4cb0e9,Inbound,Returns,Fraudulent User,,dc5c1592-1482-469e-884d-8e1c531a0fb6,,29/08/2023 10:38,29/08/2023 10:46,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
d8509c88-e6bb-4d33-b134-4cbf72d33675,Inbound,Order Related,Priority delivery,Very good ,0b0fce53-6be1-40e2-ada8-c1df8069c9eb,,29/08/2023 12:27,29/08/2023 12:31,29-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
7b799523-d70c-429b-9d30-30a34c5542c6,Inbound,Order Related,Customer Requested Modifications,,50a8bcf9-bdc7-4ff0-adc6-a09ac8eb7443,,29/08/2023 21:03,29/08/2023 21:15,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,3
5baeceb0-825f-4e22-8386-7cd3afee8686,Inbound,Payments related,Payment related Queries,,a2f0703c-15df-44cd-9fa6-d8123a311216,,29/08/2023 18:52,29/08/2023 18:59,29-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c254bc6d-885d-4549-b8ea-f474c183d4b2,Outcall,Order Related,Order status enquiry,,3a4582a5-9006-4110-8c28-fb44c253c41a,23/08/2023 10:08,29/08/2023 13:53,29/08/2023 14:36,29-Aug-23,VADODARA,LifeStyle,1424,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
3b5c76c7-76a5-4256-8165-878d5477929c,Outcall,Feedback,UnProfessional Behaviour,,947340b6-8438-4472-8ecf-5147179a4c9b,,29/08/2023 16:58,29/08/2023 16:59,29-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d0c22990-96b4-4b6d-aba8-c1ee4dd6bf87,Inbound,Returns,Reverse Pickup Enquiry,,6d0cfe54-982e-4b53-b281-28032d240e76,05/08/2023 18:10,29/08/2023 18:57,29/08/2023 19:00,29-Aug-23,RAMPUR,LifeStyle,1414,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
db024f68-26da-4f54-99fb-23c9aaf956fb,Inbound,Shopzilla Related,General Enquiry,,224fe842-5a40-4e9e-8b89-dbf7c0ed74b8,,29/08/2023 10:02,29/08/2023 12:15,29-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
97cca6c2-b796-446d-ac92-c1883563b054,Email,Order Related,Installation/demo,He is going to hold to check details but till 15 minutes no any response then after longer waiting I disconnect the call,1f67926a-1ae2-49bd-862f-1ce68e1e44de,,29/08/2023 15:12,29/08/2023 15:14,29-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
881a1ead-ce95-4114-b803-0e3b8b604758,Inbound,Returns,Reverse Pickup Enquiry,,a337c7dd-164a-4b83-a928-3209c9650434,08/08/2023 11:14,29/08/2023 15:07,29/08/2023 15:09,29-Aug-23,MUMBAI,Electronics,1799,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
3d224f79-5788-4b2d-bb3b-eabd26a7da5d,Inbound,Returns,Fraudulent User,,b9b74c1e-c29e-49c9-acdf-7b1e20db9a37,,29/08/2023 07:56,29/08/2023 14:13,29-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,4
d06ebf1c-e0b9-483f-af81-ea737d3210bb,Inbound,Feedback,UnProfessional Behaviour,,1b7df261-3d7b-4de8-9ef7-ffa80171aa73,,29/08/2023 10:04,29/08/2023 10:05,29-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a9dab5ce-a10d-4dc4-bcdb-3a12649c86ec,Inbound,Returns,Reverse Pickup Enquiry,,996c63fc-dbc1-486c-abe2-ea9f444ec873,,29/08/2023 15:22,29/08/2023 17:21,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
0e229434-9712-46d9-8dbc-f9d357b6cf01,Inbound,Returns,Reverse Pickup Enquiry,,d0f93a08-ebaf-41b4-aaf8-4cf21d2fc6b2,,29/08/2023 17:33,29/08/2023 17:48,29-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5ff5edc1-6740-427c-ae24-44f4243e85d4,Outcall,Cancellation,Not Needed,,ae6e8487-fe48-4be3-a76d-dd687ba36905,20/08/2023 00:28,29/08/2023 20:47,29/08/2023 21:00,29-Aug-23,SHIMLA,Electronics,1180,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a1ddfb5f-bbd0-421b-b4a2-9fc1cad1dd92,Inbound,Returns,Reverse Pickup Enquiry,,0c255719-d167-49f3-b5a7-a132ca4607ae,,29/08/2023 11:02,29/08/2023 11:09,29-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
d87a7de6-5f1e-4561-b038-806ac14799b6,Inbound,Returns,Reverse Pickup Enquiry,You are so best,2ddd2c80-857f-4fa3-80fc-d6f33457cd7c,10/08/2023 08:52,29/08/2023 19:16,29/08/2023 19:30,29-Aug-23,HOWRAH,Home Appliences,15199,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
84b350c8-595a-448f-bd7e-b0509dc3a9e6,Inbound,Order Related,Invoice request,,8b2e47ea-2a89-4d1d-a619-ebfb11ec612f,,29/08/2023 11:41,29/08/2023 11:45,29-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d7100013-627c-47b2-acc0-4c72210f0a8d,Inbound,Returns,Damaged,,14c4e065-e3ac-4fe0-b847-3657dda73fe0,,29/08/2023 14:02,29/08/2023 14:02,29-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
9e194003-36b6-4ecb-b401-b957e30689f4,Inbound,Shopzilla Related,General Enquiry,,5979d4dc-cdba-402d-bce2-da1c0578b11f,,29/08/2023 14:59,29/08/2023 15:04,29-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,3
d46f2369-88e9-4451-a559-11b26b04d3d6,Inbound,Returns,Reverse Pickup Enquiry,,ebbc501e-c7ab-467f-8f3d-b6c9b9a755db,,29/08/2023 22:22,29/08/2023 22:41,29-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,1
1f0964c9-7e67-45d6-a2ff-7439ec6b6953,Inbound,Returns,Reverse Pickup Enquiry,Bahut hi achcha Tarika se batchit ki aur   baat  ,3a8dbebd-fac5-4f8d-a352-116a8488fd64,01/08/2023 12:55,29/08/2023 23:04,29/08/2023 23:11,29-Aug-23,ARARIA,Electronics,990,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
52d7149e-21eb-411b-bda8-98c2b9aaed8d,Email,Payments related,Online Payment Issues,Thanku you sir ,e9fcd0e8-c616-4f21-990a-45a119318f89,,29/08/2023 01:12,29/08/2023 01:12,29-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
4fa7dede-2b6e-49a7-a32b-a503500b83e7,Outcall,Returns,Exchange / Replacement,,fb0f8b8d-44e2-4941-884f-668a677d604c,,29/08/2023 13:41,29/08/2023 19:35,29-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,3
c93b4947-7e59-4a79-9b11-c290b0ae7a25,Inbound,Returns,Reverse Pickup Enquiry,,65adfc19-353e-45c7-8db4-4b4d21f625f5,,29/08/2023 14:42,29/08/2023 14:48,29-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
3949a787-b575-4620-b96b-860e6c961586,Inbound,Order Related,Invoice request,,20263f38-6465-490a-8191-c59a7b2af3c0,,29/08/2023 14:06,29/08/2023 14:07,29-Aug-23,,,,,Steven Buckley,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
602a5912-431d-4842-83eb-ade8a16afcab,Inbound,Returns,Wrong,,fb0bdaec-e621-468a-b0f0-d0a89e56fd98,,29/08/2023 15:40,29/08/2023 15:43,29-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
122f7f6b-c944-4fcd-9f06-b164b73f0f45,Inbound,Cancellation,Not Needed,Very good ,9ad9fff1-e3b3-4546-8653-9e84b97314c4,,29/08/2023 23:21,29/08/2023 23:23,29-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
4ab27f44-0297-4e1e-8da9-ac2a266fd0a8,Inbound,Order Related,Order status enquiry,,c1319d88-5d8c-4c47-ac29-8c96bba1c1ba,,28/08/2023 20:51,29/08/2023 11:27,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
78eaf8d7-e1fb-401d-b124-2bdecd7b349f,Inbound,Refund Related,Refund Related Issues,,73efe791-23e1-4d7b-a96c-47fbc2eca928,,29/08/2023 18:29,29/08/2023 19:25,29-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
694fe1a7-808d-4c19-b697-ead5d6f61dac,Outcall,Product Queries,Product Specific Information,,cef891b6-dace-464a-b7fc-f31a482c4e63,,29/08/2023 00:42,29/08/2023 00:43,29-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
86ce4ea6-9ded-41ff-a8dd-52e09ddc31d0,Inbound,Returns,Return request,Please provide faster delivery in village area,92419abd-c985-45bf-940d-efa8cf045af8,,29/08/2023 09:43,29/08/2023 09:47,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
ab82e884-08c5-42b4-bd5a-a5ed51a55e65,Inbound,Shopzilla Related,General Enquiry,,9eff060e-e7a6-4258-b27b-67ac40b4488d,,29/08/2023 17:23,29/08/2023 17:24,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
4322e209-ca12-4a42-9a84-f9a1d620c2cc,Inbound,Returns,Reverse Pickup Enquiry,,b51839a6-cefc-4e7d-8e89-e9160d364eef,04/08/2023 16:46,28/08/2023 12:00,29/08/2023 08:57,29-Aug-23,RANGA REDDY,Furniture,22714,,Casey Holmes,William Park,John Smith,31-60,Morning,1
bf5796aa-1b26-4c06-adf7-37634333edfa,Inbound,Order Related,Unable to track,Good work from customer. Talking is very nice ,d29ad70d-91b6-4328-b066-542d1de4b91f,,29/08/2023 16:47,29/08/2023 16:57,29-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
821d5502-74d7-427d-aac4-a12349036bb1,Inbound,Returns,Return request,Good ,ec20bb14-2818-4075-8f3f-656dfe13c42f,,28/08/2023 21:49,29/08/2023 06:57,29-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
e9696fed-5caa-4824-ad17-9c9a8a173678,Inbound,Order Related,Delayed,Resolve my concern ASAP,b0499bdc-815f-4db9-92ba-bc2bdb8fd1e1,,29/08/2023 08:25,29/08/2023 08:28,29-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
127a8cd6-7d78-4e3b-8129-59c7c7ab3efb,Inbound,Order Related,Order status enquiry,,dc719e3c-82f1-45a8-a393-4aeccb01f65d,,29/08/2023 21:19,29/08/2023 21:25,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
05887bd5-8f45-4dca-8eba-30902444ac32,Inbound,Order Related,Order status enquiry,Thanks,d4030441-3f5a-4e1a-80d0-03a4e127a3a8,26/08/2023 12:10,26/08/2023 12:17,29/08/2023 10:39,29-Aug-23,HYDERABAD,LifeStyle,494,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,1
3aae1777-170d-4aa3-9ec2-922e1dd520ba,Outcall,Returns,Return request,Very nice,251a2dfa-e595-46af-a85f-1a36b04df107,,29/08/2023 11:38,29/08/2023 11:40,29-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
caf5a186-2f34-4720-8bfe-75bdb30db701,Inbound,Returns,Wrong,,f5a2e9a7-65e1-4aea-8315-ba4320c2ed00,,29/08/2023 11:53,29/08/2023 11:58,29-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,5
d69346b5-ab92-4451-ae3b-343356c2e48f,Outcall,Refund Related,Refund Related Issues,,aa1a246e-03c4-4abe-be34-b008c617a57b,09/08/2023 16:16,29/08/2023 10:22,29/08/2023 22:23,29-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,699,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dcacb5a4-e0d3-4bd5-bc58-f853cf974d74,Inbound,Refund Related,Refund Enquiry,,c20123aa-3ba5-4848-bdd6-0c74d6b59bfe,03/08/2023 21:38,29/08/2023 10:36,29/08/2023 11:01,29-Aug-23,RUPNAGAR,Mobile,99999,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,1
ad9613d1-b60e-4970-9f7d-f95fce6b39c6,Inbound,Order Related,Delayed,,1cc246ff-5234-4523-a343-a1bca008627d,,29/08/2023 12:37,29/08/2023 16:56,29-Aug-23,,,,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,2
946aeaef-285f-4597-b2e6-ba0488a4d5a5,Outcall,Returns,Reverse Pickup Enquiry,,c240c4ee-0a2f-4efb-809d-7cf036812214,,29/08/2023 13:35,29/08/2023 13:43,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
12e6d3b6-2f83-4daa-93f9-f89d37619dee,Inbound,Shopzilla Related,Unable to Login,,be9561ac-942e-41c6-922a-2657f488d0d4,,29/08/2023 17:16,29/08/2023 17:17,29-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,3
f034a77c-3fb1-4bb6-af7a-e5e799d24926,Inbound,Returns,Wrong,,19fa07c7-3357-4cee-97aa-94614258112d,,29/08/2023 20:10,29/08/2023 20:14,29-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fb448173-ecf9-4255-94ca-462fbbba825d,Inbound,Returns,Reverse Pickup Enquiry,Good,c69e7f3a-29da-47c8-8b84-18d9bcc20f1d,24/07/2023 17:50,29/08/2023 08:11,29/08/2023 11:24,29-Aug-23,GANGANAGAR,Electronics,193,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
dd5ae5c8-0b46-452d-a7ca-08a3bd21c883,Inbound,Returns,Reverse Pickup Enquiry,I need refund the productAnd I want to purchase another product From Shopzilla onlySame company juiceer high end product ,47e8c11a-2c10-4f0c-bbf3-f7b7fa89a61b,,28/08/2023 20:29,29/08/2023 00:49,29-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
30924a14-50bb-42fd-b7f5-717387723f3d,Inbound,Order Related,Delayed,,731d59a9-f49f-4ced-a049-b440333a0472,,29/08/2023 10:48,29/08/2023 10:54,29-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
c098e710-ad88-4202-a9ae-2ea1bc4cdd1c,Inbound,Cancellation,Not Needed,,c12a7989-c761-4562-944b-fe61e57b2104,,29/08/2023 15:02,29/08/2023 15:06,29-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b068c841-c9fc-4068-9884-95ae5ff0a2aa,Inbound,Shopzilla Related,Shopzila Premium Related,,9e3b27fc-29f6-47a7-aed4-94c39c5ff766,,29/08/2023 19:38,29/08/2023 19:40,29-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
87bd3ac4-6539-47b0-b4f2-0e72dca6890a,Inbound,Returns,Reverse Pickup Enquiry,Thank you sir you have provided best resolution on time really happy with your fastest service and solutions \u2026 i spoke with 2-3 executives but you have resolved my query with 1 call and 3minutes really appreciable thank you again ,89289a6c-a38e-4efc-9a60-bb16eabb4671,18/08/2023 23:48,29/08/2023 20:09,29/08/2023 20:10,29-Aug-23,BANGALORE,Books & General merchandise,299,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
0f8d062c-0a79-46e5-ace0-4be6183adc96,Inbound,Order Related,Order status enquiry,My order 15august confirm and 25 august automatically cancelled by seller and status show as per your request this order cancelled but status  seller order cancelled ,abafd830-2490-4a06-807f-6bde3b1a6fb6,,29/08/2023 14:49,29/08/2023 14:58,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
ff7e8069-27a9-4573-9dd5-73012fe0fd00,Inbound,Order Related,Priority delivery,Solve my problems ,e4d16cbb-fd4a-4c41-9703-116892e25ccd,20/08/2023 15:38,29/08/2023 06:51,29/08/2023 06:55,29-Aug-23,MADHEPURA,LifeStyle,1649,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c7211911-959a-42eb-9ee9-d8b844f97242,Inbound,Returns,Return request,,ec00eaad-631a-4d3b-9c06-4bf00d33602f,22/08/2023 15:09,26/08/2023 12:50,29/08/2023 13:15,29-Aug-23,NEW DELHI,LifeStyle,290,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61437646-4044-41e7-9bd1-e76ecffa55d0,Outcall,Order Related,Delayed,If today is not delivered then cancel my order ... ,d9219f15-fe99-4d35-9e76-cfe7afcd824e,16/08/2023 22:23,29/08/2023 12:23,29/08/2023 12:23,29-Aug-23,PUNE,Home Appliences,499,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
efd62735-83fe-40e1-923b-1f561c04b54e,Email,Cancellation,Not Needed,,b8930825-5572-4830-8dee-22f04835b30a,,29/08/2023 08:29,29/08/2023 08:42,29-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
4f644145-6988-4347-8685-990546f497c8,Inbound,Returns,Fraudulent User,,d76199b1-eca0-4351-8c88-1fd71d15ddea,,29/08/2023 19:29,29/08/2023 19:39,29-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c10f79d5-8fb1-44ef-b95f-66e379ca629e,Inbound,Order Related,Order status enquiry,,a6b63fef-45fd-4521-8a26-00c3826d4291,,29/08/2023 21:38,29/08/2023 21:45,29-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5acb7b92-0254-4443-bd3e-869e2b954c3e,Inbound,Feedback,UnProfessional Behaviour,,cb804f6d-e648-41d8-a2a5-81cb1a20c82b,26/07/2023 11:15,29/08/2023 05:55,29/08/2023 05:56,29-Aug-23,CHITTOOR,LifeStyle,379,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,4
01ca1d35-a8d8-417c-916d-bdb022ac7dc9,Outcall,Returns,Reverse Pickup Enquiry,,2becf0d9-83cb-4b4b-8340-cfe86c4c8f1d,07/08/2023 22:09,28/08/2023 20:54,29/08/2023 17:00,29-Aug-23,DEVARAPALLI,Furniture,16599,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
c0551c4c-ff16-4b27-b541-f75c3555f308,Inbound,Returns,Reverse Pickup Enquiry,,92889b7c-96cd-4e7e-937b-c532a3258d44,,29/08/2023 13:14,29/08/2023 13:16,29-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
d26b1496-fc83-4f94-9869-4d99fd6cb5e4,Inbound,Refund Related,Refund Enquiry,It was a pleasure to talk to your customer care ,fa26e097-e5a9-4707-b653-31b4510773b5,,29/08/2023 17:30,29/08/2023 17:32,29-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
a6a26beb-3c88-4e74-99b2-8ad08a60c679,Inbound,Order Related,Order status enquiry,,4d35ca2d-521f-42ff-b0f3-2a9e3a9a5949,,29/08/2023 19:00,29/08/2023 20:39,29-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
61e08c43-44e5-48fb-96c3-f1023399b824,Outcall,Returns,Missing,,af99b496-9f34-44a3-bbfa-07167a8e49cd,,29/08/2023 11:41,29/08/2023 12:35,29-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
fb6005c5-22ac-4b25-819b-c9e335ae0640,Inbound,Returns,Fraudulent User,,5e9d0ba2-d04b-4bef-8e56-dd7aa98dea06,,29/08/2023 11:57,29/08/2023 12:02,29-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
3c940e97-58ae-484c-9d15-93c8edf5ebf5,Inbound,Returns,Wrong,,7b3eaca0-856d-44bb-ae82-106b0594af5b,,29/08/2023 15:25,29/08/2023 15:27,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
d78d2690-8efd-4fbb-b6b3-e420037e0995,Inbound,Order Related,Order status enquiry,Excellent,cf6b7261-ac24-426a-9e4e-f51d699ea693,25/08/2023 18:47,29/08/2023 11:16,29/08/2023 12:14,29-Aug-23,GHAZIABAD,Home,144,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
4dff4cb1-fed2-47d4-ae4f-979b173ad57b,Inbound,Returns,Return request,,a32096df-c7a4-44bc-a1fa-a9e8ddedfa79,,29/08/2023 06:42,29/08/2023 06:47,29-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
46ead9d8-481b-4abe-b3cf-d461cb11ab0c,Inbound,Returns,Return request,Thanks ??,16d0596c-39f2-44c2-88cb-64582811916e,,29/08/2023 09:57,29/08/2023 10:01,29-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
b3dc8a26-4126-4d76-b8c3-dfcafee38b43,Inbound,Returns,Reverse Pickup Enquiry,,f3934e3e-f199-467b-9a78-b923261b845e,,29/08/2023 11:34,29/08/2023 11:49,29-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
fc1fe94d-cf3c-4702-ab0d-f81135784e6f,Inbound,Returns,Reverse Pickup Enquiry,,1161d864-35cd-41b7-87b5-3891d119c828,,28/08/2023 15:04,29/08/2023 16:45,29-Aug-23,,,,,William Brown,Madison Kim,John Smith,>90,Morning,5
7c722563-7f8d-412a-8300-0eebda7bfe79,Inbound,Returns,Return request,,a4bdc87b-53cd-4f43-9b3a-5dec27e9248a,,29/08/2023 20:03,29/08/2023 20:05,29-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
81d1edce-c3ee-4e8f-96d0-6be4f7656dc1,Inbound,Order Related,Priority delivery,Delivery fast,b080f684-850b-4077-9f87-165cbae8535d,,28/08/2023 17:24,29/08/2023 01:01,29-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,4
1d8b7bb4-6998-4cb7-8111-7fe7707ba75a,Inbound,Order Related,Installation/demo,,42014af7-e4e2-4609-8cef-5043777812ce,,29/08/2023 19:49,29/08/2023 19:59,29-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
01546de6-a84b-4b6e-a3d3-966c5faa7cdc,Inbound,Payments related,Online Payment Issues,Everything was good ,edbe18b7-7acf-45c8-9012-57c76305fe3b,,29/08/2023 22:23,29/08/2023 22:25,29-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
d3f2acbb-0516-4732-9923-65233e3b647f,Inbound,Order Related,Order status enquiry,Excellent,d14a51ed-565d-40c3-a0b7-a145c27a1eee,,29/08/2023 23:27,29/08/2023 23:29,29-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c6301d0a-df49-4c08-a7c0-c4cfb9f1f4ca,Inbound,Order Related,Customer Requested Modifications,,46a9cd9b-9336-4949-b793-11935557abb2,,29/08/2023 12:34,29/08/2023 14:46,29-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7cb9f2fd-45ac-4a49-a9f5-12e84eabe237,Outcall,Cancellation,Not Needed,Good ,f3297bba-b808-4575-b2cd-d9d3de5d23ba,,29/08/2023 20:47,29/08/2023 20:53,29-Aug-23,,,,,Adam Barnett,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
24ea20c2-4eb3-46a8-a35e-3cc56281907d,Inbound,Returns,Reverse Pickup Enquiry,,d7bd65d1-4f82-43a9-9764-098b9d447bb2,03/08/2023 16:35,29/08/2023 21:48,29/08/2023 22:10,29-Aug-23,ROHTAK,Furniture,5459,,John Rivera,Zoe Yamamoto,John Smith,>90,Afternoon,1
79f3598b-9ab6-4a10-b42d-32b3919eb020,Inbound,Payments related,Online Payment Issues,Nice ,c1b8ed71-e483-439d-afba-ad9b50b15321,,29/08/2023 00:38,29/08/2023 00:42,29-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
49227a46-eedc-4bd0-bb3d-0f8de89a09bd,Inbound,Order Related,Priority delivery,,fccbb549-0785-4451-8ba9-c2a6d746f136,,29/08/2023 21:47,29/08/2023 22:14,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
95f013e3-773f-45a7-af61-7ee6339f68ed,Inbound,Returns,Wrong,,7e0cf85a-f0e5-43e9-89b3-6c57c48508d2,,29/08/2023 12:16,29/08/2023 19:08,29-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
09f8fceb-6a02-4671-a78b-dd8e3f738013,Outcall,Returns,Fraudulent User,,535d9436-1708-49d6-bf3e-a08344a6d4de,,29/08/2023 13:08,29/08/2023 13:51,29-Aug-23,,,,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,5
7356a2a4-c22c-4e20-883c-8fcdc35693d0,Outcall,Returns,Reverse Pickup Enquiry,,83bb06ec-b848-47cf-a046-ce3bbeb79d5c,,29/08/2023 16:47,29/08/2023 16:48,29-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
33c89d7a-d0fd-4530-9aed-978a0cb55163,Inbound,Order Related,Delayed,,1bb1b2fe-7d5d-4684-97f6-09fda99a2596,23/08/2023 11:57,29/08/2023 11:48,29/08/2023 15:00,29-Aug-23,FARIDABAD,Mobile,22999,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
1eda48bb-bd3b-4c3d-9c27-fc419265c74d,Inbound,Returns,Reverse Pickup Enquiry,,8d7e8d42-1cc5-483d-b24f-1812fded0e25,19/08/2023 19:02,29/08/2023 10:18,29/08/2023 10:19,29-Aug-23,NEW DELHI,Books & General merchandise,334,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
d196b2a7-75e6-4027-81eb-f8dceb4646fc,Inbound,Refund Related,Refund Related Issues,,7d15458f-4f5a-4da9-921a-a1e65a9d2342,,27/08/2023 19:36,29/08/2023 08:02,29-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
f520ddfc-f62c-4a15-aedd-6366e16d3dbc,Inbound,Refund Related,Refund Enquiry,,fe1924ca-c47c-4d26-af6b-542ce38644c4,,28/08/2023 09:33,29/08/2023 16:30,29-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
1a720e28-2056-4de5-a04a-4dffc69567f5,Inbound,Shopzilla Related,General Enquiry,,3e973efe-bf87-4f57-afe1-4f3c545423ae,,28/08/2023 21:37,29/08/2023 02:15,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
11310e71-34c8-4718-8378-fcfe137197a5,Inbound,Returns,Reverse Pickup Enquiry,,3e824930-8f0e-4388-8a36-a861a1214d54,,29/08/2023 07:52,29/08/2023 08:00,29-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0bade85c-311c-489f-9ca8-d8f97da37934,Inbound,Returns,Fraudulent User,Good talking ,dd36cdd8-47d7-4746-901d-9dab9588db0b,,29/08/2023 14:08,29/08/2023 14:21,29-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0d4f30e8-4eb0-428c-b667-5e3f651212ec,Inbound,Returns,Reverse Pickup Enquiry,Not expected from Shopzilla to face so many problems in returning defective products consecutively in 2 orders ...trust take years to build but seconds to break .... return policy should be changed...the deli,792831d3-ba12-4d8c-8477-2757af512316,,29/08/2023 19:26,29/08/2023 23:17,29-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,1
e624ab05-463e-411b-95b5-643c5f73a157,Email,Returns,Reverse Pickup Enquiry,"feels cheated by paying to Shopzilla,as issue is not resolved for 3 week ,compliance is very poor,people goest to movie cinema by paying ticket here ,i feel that i paid for getting harshnment",c08eda2e-6373-47a1-81bd-e73477c7cbf8,,28/08/2023 12:10,29/08/2023 10:19,29-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,1
389c20f6-83a5-40d2-a512-f376bc568349,Inbound,Shopzilla Related,Account updation,Shopzilla customer care no talk to us very patiently and nicely,42d2bb00-b867-4045-be2e-5dcce3184f2a,,29/08/2023 21:22,29/08/2023 21:31,29-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
f53bf556-2d5e-47e4-8cca-4bc89b61972f,Email,Returns,Fraudulent User,,fdf75625-7814-49d2-8783-f267bbc50689,,29/08/2023 07:51,29/08/2023 07:55,29-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,4
2f57e408-333f-4f4c-9205-92a3890bfcba,Inbound,Payments related,Online Payment Issues,,5e1e5d0e-0aa4-45c7-be9f-0fc0015187b5,,28/08/2023 23:58,29/08/2023 00:21,29-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dc8af01b-268c-4dbf-9332-666b76c5d9f1,Inbound,Returns,Reverse Pickup Enquiry,,a9d5da9b-eee1-43f8-b28c-04d965ad4f3f,,29/08/2023 08:00,29/08/2023 08:08,29-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
071b8b1a-0874-4670-9caf-0d6d45801b5b,Inbound,Refund Related,Refund Related Issues,??????,213131ef-3cf0-4e53-bcc3-b76a040cf78d,,29/08/2023 12:12,29/08/2023 12:24,29-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
505799fc-2afa-4514-b883-82650e0c582e,Inbound,Returns,Reverse Pickup Enquiry,,79f6d749-1548-4d68-8d4d-c45ff630f0bc,,29/08/2023 16:03,29/08/2023 16:10,29-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
def55dac-1b8c-4112-b0b3-8f2b061356b4,Inbound,Cancellation,Not Needed,Any Shopzilla members issue plz solve quickly and politely ,b926e12b-d1ad-4fb2-a7fd-6981b321a890,,29/08/2023 23:37,29/08/2023 23:40,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
224b90c2-197a-4792-8a2f-27fee2a61b46,Inbound,Order Related,Delayed,,9b440275-5155-4955-ab1a-1a5509172d5f,24/08/2023 11:10,29/08/2023 18:19,29/08/2023 18:35,29-Aug-23,VISHAKHAPATNAM,Mobile,36999,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,5
5ad886f3-fa01-4eb0-ae2d-0fd5288c497f,Inbound,Returns,Reverse Pickup Enquiry,please complete the customer's grievances,8866851c-636c-47ca-af20-d51c8f49d7e1,,27/08/2023 21:09,29/08/2023 18:44,29-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
cfe8ba79-0812-4587-8f5e-5a26cba8aafd,Inbound,Returns,Reverse Pickup Enquiry,Acche se batchit ki,da665d25-c1aa-48dd-8b3d-15cb2674527b,,29/08/2023 09:41,29/08/2023 09:42,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
f8ba4f71-ba35-4d52-945d-39142afb8e72,Inbound,Order Related,Delayed,Delivery time py nahi poch rehay,7a196ca0-2020-41cc-9d36-de7da4c424aa,,29/08/2023 20:15,29/08/2023 20:27,29-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
db371edd-1efe-4b91-9be9-cd35cfc8be64,Inbound,Order Related,Order status enquiry,,9ac5e64b-c398-4b44-ae18-0698d855aa22,,29/08/2023 13:16,29/08/2023 13:18,29-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1ecda7ea-ec83-4fa9-9773-01d3eefdd9fa,Inbound,Order Related,Seller Cancelled Order,Nothing to say more happie rakshabhandan,f1370594-a928-4909-97f9-bae5203f284c,,29/08/2023 07:46,29/08/2023 09:14,29-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0fdefb54-1f24-4650-bbd3-5ab3bf27eb88,Inbound,Returns,Reverse Pickup Enquiry,,a63d940b-4df5-4c18-b731-2159a550ec74,,29/08/2023 17:46,29/08/2023 18:06,29-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
c2482b04-7bcf-40a0-88a4-3bc287c857db,Inbound,Returns,Reverse Pickup Enquiry,,178a4db7-3b08-4f10-b0f3-768882f2bca4,,29/08/2023 19:33,29/08/2023 19:35,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
4cb646b8-a05e-41aa-a306-8ac9dc6ac17e,Email,Order Related,Delayed,,b92861c0-42cf-4fe6-b12a-e7a9e42b20b9,24/08/2023 21:49,29/08/2023 17:38,29/08/2023 17:38,29-Aug-23,GORAKHPUR,Electronics,1799,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
4fa91518-894a-4937-b8bb-4d9d3640df66,Inbound,Returns,Fraudulent User,,21986a5e-5853-4fa9-8584-92f3b8c1d921,,29/08/2023 18:26,29/08/2023 22:41,29-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,5
9cf20751-f314-4ed6-8dec-87b8344d6195,Inbound,Order Related,Priority delivery,,b23d7a0b-b178-48af-a2a9-9186e56972d2,,29/08/2023 07:30,29/08/2023 07:34,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,3
392c1921-98cc-4a09-be12-a6be9cdfc566,Inbound,Returns,Missing,,237d071d-b606-495b-b723-5487b9b14e98,,29/08/2023 19:18,29/08/2023 19:19,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
2f7187b0-5f0a-40fc-9862-0b0caa661dfb,Outcall,Returns,Reverse Pickup Enquiry,Good help ,e312864e-edb2-49fa-93ea-b30f798aed47,,29/08/2023 00:21,29/08/2023 00:21,29-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,5
8b5689e9-855a-498f-a1a7-c449fd10a4e3,Inbound,Order Related,Customer Requested Modifications,,073e7c54-ad91-4563-a3a0-88bc0376ba85,,29/08/2023 10:52,29/08/2023 10:54,29-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
2a83a79e-ad0a-474a-9dc7-e452d18ec664,Inbound,Order Related,Invoice request,,89532993-7c87-46d3-ae1d-a26114a4b98a,,29/08/2023 15:25,29/08/2023 15:30,29-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4a5df095-5209-4887-9901-a9428316336d,Inbound,Returns,Missing,,d5cf277c-952e-400e-a5c7-fec7485a3639,,29/08/2023 22:58,29/08/2023 23:08,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
19135ba8-5b44-402c-910b-da5de0769fcc,Email,Returns,Missing,,e09f507b-59d0-4bf3-9c77-62a0c65a0ce7,,29/08/2023 08:43,29/08/2023 08:45,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
3bf16817-128b-4b14-a874-6e7c20835038,Inbound,Order Related,Installation/demo,,a8d2b22d-b4cf-419c-adea-540a419334f1,,28/08/2023 22:22,29/08/2023 10:49,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
526c6672-e67d-4e8d-a585-af749d99a73d,Outcall,Refund Related,Refund Related Issues,,f6bc6bae-6d35-482b-b151-652d48da1fc3,,29/08/2023 22:04,29/08/2023 22:06,29-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c5b64f72-fd19-4007-9fb5-ef010c2a7164,Inbound,Order Related,Delayed,,eca7278d-af6d-42c9-b54f-9d08fce0cbb3,05/08/2023 18:31,29/08/2023 21:46,29/08/2023 21:47,29-Aug-23,MILAK,Electronics,1499,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
c75e4857-c3a6-47bb-b1f5-c617336fe380,Inbound,Returns,Return request,,5049ba92-6fb3-4369-aa33-b6999be713d0,,29/08/2023 21:12,29/08/2023 21:15,29-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
5ed5daa7-ba03-4439-87ab-820a2656f471,Inbound,Feedback,UnProfessional Behaviour,,a93f05f2-f29f-4abd-b135-8d3ebe344722,,29/08/2023 13:25,29/08/2023 13:29,29-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
30ac5d58-d965-436b-8ede-a1d0cbde23ec,Inbound,Feedback,UnProfessional Behaviour,Delevery boy behavier very bad ,716f85b6-381c-4af3-aee0-3894b16bbc76,,29/08/2023 17:41,29/08/2023 17:45,29-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
a8b2585e-1c02-4d12-9c59-50b01ba43023,Inbound,Payments related,Online Payment Issues,Good,c5b825ba-34e1-44d1-b564-2c135c82ba25,,29/08/2023 17:47,29/08/2023 19:26,29-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b44406c6-f095-4fcb-a79b-8ab3a3753897,Inbound,Returns,Return request,,97ab8343-52a6-416f-b557-5d69d29828a3,,28/08/2023 19:16,29/08/2023 21:57,29-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
38856b6a-8162-48bc-9b09-368867defe34,Inbound,Order Related,Installation/demo,,bc004b7a-b506-47f6-95fb-db7b078b6098,,29/08/2023 10:47,29/08/2023 10:49,29-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
05103447-b925-45e8-8c5e-2c541f28970b,Outcall,Refund Related,Refund Enquiry,,60d8ab84-7700-4615-b5fa-35a8fc01e247,,29/08/2023 08:09,29/08/2023 08:12,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
1ecd3ea0-cec5-4b26-8e4e-8e6906c4ec43,Inbound,Order Related,Installation/demo,,5d71f52c-eec3-457b-963b-733c7ea2008b,,29/08/2023 12:53,29/08/2023 12:55,29-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,1
89052005-2c0b-4be9-942f-2f77db012759,Outcall,Returns,Missing,,83235931-4e69-416e-8524-3f4409638593,,29/08/2023 12:48,29/08/2023 13:05,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b9e5abad-4b0f-4ad9-9b6d-800bab2ea0d0,Inbound,Others,Call disconnected,,1e09bf22-c111-4c5f-b550-ed4a23555fcf,22/08/2023 11:37,29/08/2023 07:54,29/08/2023 17:29,29-Aug-23,NAGPUR,Home,199,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
88c99b2a-ec1a-46b5-963f-2a298cf8eeb6,Inbound,Returns,Wrong,Thank you ,202833cc-01b6-4370-90a8-06f819424e0b,,29/08/2023 11:52,29/08/2023 11:59,29-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
deb2f17c-0cc0-46b7-9582-fb5e7480805c,Inbound,Returns,Wrong,,fd5ebcdb-65e6-4535-821b-28b7f4bf100a,,29/08/2023 14:56,29/08/2023 15:12,29-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,4
18d5a8cf-dc35-4599-9521-de571c735204,Inbound,Order Related,Order Verification,,973a6e7c-d02c-483c-9637-5b70ad98d67f,,29/08/2023 19:32,29/08/2023 19:40,29-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c43f7285-a98b-460b-b6b9-4dd8a1adb578,Inbound,Returns,Reverse Pickup Enquiry,,112d3146-5b1c-4ddf-9e72-3d5d68e77dee,28/07/2023 01:06,29/08/2023 09:52,29/08/2023 09:57,29-Aug-23,NUH,Home Appliences,13610,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
b0341e2e-b16d-4c7b-8ead-ba2b773ed46a,Outcall,Order Related,Seller Cancelled Order,"You people don't give any authority to your customer support team,how they can resolve our problem.My ordered has been canceled by your delivery partner and I am not receive it and your team told me that you receive your money back.How pathetic ,I need product on time,If your delivery partner face issue then they have to contact mandatorily to customer and only by customer providing   to cancel order,then only order has to be canceled. Kimdly implement it.",6a913eed-dccd-49b2-a8bc-ee5b00cc86de,,29/08/2023 02:23,29/08/2023 04:00,29-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
88b08c56-7eaf-4ecf-bf56-7ceab85d31bd,Inbound,Order Related,Seller Cancelled Order,,753eceed-687d-4b0f-900e-32997ed0cc3f,,29/08/2023 10:19,29/08/2023 10:24,29-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
68091d4a-eacd-4c45-a55b-e9ff343564e3,Outcall,Order Related,Installation/demo,,04299013-7b99-4f5b-9214-64ac47a1feff,,29/08/2023 21:56,29/08/2023 23:07,29-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7daacd17-8511-4600-9e9d-9a1909c110ff,Inbound,Payments related,Payment related Queries,,f9d5bc35-24f2-4744-a9ad-c3669f838f16,,29/08/2023 14:34,29/08/2023 14:40,29-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
be432f15-db2e-4da4-96f0-3013bcba4b28,Inbound,Order Related,Delayed,,19163f4b-b2c6-4327-9d28-3dcfb72779bd,,29/08/2023 09:22,29/08/2023 12:25,29-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
a4a711d7-e307-42ce-808e-24b70f0abcb7,Outcall,Returns,Fraudulent User,,81d57822-42fa-41f1-b5ab-262e97c6cef6,,29/08/2023 12:40,29/08/2023 12:43,29-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
811e6435-1051-4060-9b6e-d321a937a791,Inbound,Returns,Return request,,64398531-3054-4e51-8e7e-4645563a5371,,29/08/2023 15:22,29/08/2023 15:24,29-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
2f78cb6a-0bdc-4ac6-a3ad-4b5d3f5f49e9,Inbound,Product Queries,Product Specific Information,,557c73ee-03d0-488a-ab71-92de515d7dd2,,29/08/2023 10:10,29/08/2023 10:11,29-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
4893e800-72e0-4963-b78e-dd3b349d52dd,Inbound,Payments related,PayLater related,Good ,106ac152-f890-4ec4-ae6c-c1dc034be51d,,29/08/2023 10:42,29/08/2023 10:48,29-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0ffa3c43-1c2f-4e8d-af5b-a053382b8bc5,Inbound,Payments related,Payment related Queries,,3d4d7d9c-effa-4635-9bcb-4fd23a2e2e8b,,29/08/2023 12:28,29/08/2023 12:38,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
443c8e06-158f-44e0-ba5c-876835250bbd,Outcall,Shopzilla Related,General Enquiry,,0498a267-f0c0-4ba0-ab83-31b64ac013b7,,29/08/2023 13:16,29/08/2023 13:43,29-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,4
39c87f0c-fb80-4b90-b342-45946b8051e8,Inbound,Order Related,Delayed,,05de9ea6-e9b8-45c4-833d-1083a0766e8a,24/08/2023 19:43,29/08/2023 18:58,29/08/2023 18:58,29-Aug-23,HYDERABAD,LifeStyle,399,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
e6593050-f21f-44a7-adb7-3725b8c87eb8,Inbound,Returns,Reverse Pickup Enquiry,,b3cfbfb7-e654-4e41-808e-38e655de5ad5,,29/08/2023 11:36,29/08/2023 16:41,29-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
ecb0170b-d4a5-4e5b-93bc-cd4a5596e3f4,Inbound,Order Related,Installation/demo,,3a21ca92-2ced-4db2-8153-bac3db3c5da8,,29/08/2023 11:35,29/08/2023 11:37,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
0d47445f-9761-4946-9814-42185208f6fb,Email,Payments related,Online Payment Issues,,7c2510d4-c94e-42b6-8e2c-001756ad6585,,29/08/2023 11:42,29/08/2023 11:46,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
6f767a17-fd5f-49bb-86a9-1ac4f2c22166,Inbound,Order Related,Delayed,,c33b2322-b71f-4045-82de-993e4860b3cc,,29/08/2023 13:21,29/08/2023 13:21,29-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
0e9fbb8c-805e-4284-9b3a-d744a7419bef,Inbound,Returns,Return request,,e9896fca-4886-4b2e-a130-f9b4cd461fb8,,29/08/2023 17:25,29/08/2023 20:07,29-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c57cdcdc-c267-4bc7-a7bb-b8ef5f819da9,Inbound,Returns,Reverse Pickup Enquiry,,cc9376cf-ef71-474c-a959-96c7842f3e52,,29/08/2023 17:22,29/08/2023 17:32,29-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
7ce143d8-4d02-4365-b926-0279bdb02196,Inbound,Feedback,UnProfessional Behaviour,,3e31b8d3-d5e3-450d-acb8-9e9f4dee95b3,,29/08/2023 07:29,29/08/2023 09:23,29-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,2
6bc05b76-53e4-4c5c-ba40-df629f83b0ff,Inbound,Returns,Reverse Pickup Enquiry,,fa984cd9-9c9f-493a-92c8-783a2bef3c77,,29/08/2023 18:18,29/08/2023 18:20,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
72c7c23c-bb92-471e-8155-56b55ee7db33,Inbound,Order Related,Priority delivery,,c51254cc-3aa1-4240-abeb-8a83b309be16,,29/08/2023 19:36,29/08/2023 19:45,29-Aug-23,,,,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,4
e7da47a6-0cff-4bd1-9a12-06201fea720f,Email,Returns,Fraudulent User,Good voice of executive. Helpful nature.very cooperative and polite.have a good shift mam. ??Thank you ,9cd83c12-fcf7-4441-b8f6-4f8a661163db,,29/08/2023 19:42,29/08/2023 19:46,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
3c79d246-c946-40fe-9c26-c7548742c0e0,Inbound,Payments related,Wallet related,Well explained and be lovely ,407195cb-7eab-4528-b259-3a061edc5afc,,29/08/2023 10:21,29/08/2023 10:22,29-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
b4167df9-5072-44a1-96da-4e6067a5cb4c,Outcall,Returns,Missing,Good,b1a1039c-a789-444f-bb66-e7849b88e805,,29/08/2023 10:48,29/08/2023 10:49,29-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
3e84c17f-8c7b-4c6e-acc5-486794ab65d3,Inbound,Returns,Return request,,973627d5-4163-4c47-ba6c-420b21d0764e,,29/08/2023 15:51,29/08/2023 16:07,29-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
b25117e8-1858-479d-ac80-13d5e0f1e727,Inbound,Returns,Reverse Pickup Enquiry,Itna bhi nhi   kyu rakhte   seller   work  e hn,2c9cbcaa-abbf-4b06-b68b-32ab15f7a603,,29/08/2023 09:17,29/08/2023 09:19,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e120eff5-0bfe-4039-a75d-05688825ffc1,Inbound,Returns,Service Centres Related,Nice ,d5c4de8e-8b65-42fd-b726-63e81e165424,22/07/2023 23:47,29/08/2023 14:11,29/08/2023 14:12,29-Aug-23,HABRA,Furniture,12661,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
4aef6f78-de14-4b41-8363-cf07c366d144,Inbound,Returns,Exchange / Replacement,,6d23a9ae-60e1-49a3-b8d3-881110f380e8,13/08/2023 22:55,29/08/2023 22:25,29/08/2023 22:50,29-Aug-23,MOHALI,Mobile,29999,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
c6b7a72c-e21f-4506-94ea-bd7761b14835,Outcall,Returns,Fraudulent User,,95fb4228-a7d7-437c-b96d-c693997d46b2,,29/08/2023 09:14,29/08/2023 09:16,29-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
858916f8-afa6-4096-a962-d6d93e912a77,Inbound,Returns,Return request,"I was facing an issue that had been bothering me, and I decided to reach out to your customer care. I was pleasantly surprised by the swift and effective resolution provided by your team. Their attentiveness, problem-solving skills, and professionalism were truly commendable. It's rare to come across such a dedicated and customer-centric team. I want to extend my heartfelt appreciation for turning my frustration into satisfaction. Keep up the great work. ",022f75d3-b787-46a4-bbe1-1f9c8cff0b4b,,29/08/2023 11:09,29/08/2023 11:18,29-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
a1835176-f2c2-4e37-a2c7-1d0c174a3f89,Inbound,Refund Related,Refund Enquiry,Thanks,80771030-600a-48e7-9523-0ce42c1cc1e7,,29/08/2023 19:19,29/08/2023 19:21,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
47d3096e-a8e5-4ea6-b8b9-be92129a12a7,Outcall,Order Related,Order status enquiry,,7454deb4-28db-4263-92af-2725ae61e478,,29/08/2023 21:05,29/08/2023 23:02,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
92151c75-8145-4036-beb5-f7cba6c85cda,Inbound,Refund Related,Refund Related Issues,,456ae66e-a6c8-45d0-8533-5ff6b89cfc46,12/08/2023 00:37,29/08/2023 18:51,29/08/2023 22:34,29-Aug-23,HYDERABAD,LifeStyle,2015,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
29916fd1-12e1-4742-b387-e775ec35e790,Inbound,Order Related,Delayed,,e5d1bb36-cd06-4f5e-ad58-dfc8865b7fd5,,29/08/2023 16:38,29/08/2023 16:39,29-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
6075916c-1de1-400c-a5f0-14d9d00fc7c7,Inbound,Order Related,Seller Cancelled Order,,667c9de5-49ed-4f37-9d3e-d5edc75e4b48,,29/08/2023 07:33,29/08/2023 07:38,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bf703948-e330-407d-84a9-79a313b368cc,Inbound,Returns,Wrong,,93f546d1-301c-4c85-8c54-da9f06c744a9,,29/08/2023 19:08,29/08/2023 19:42,29-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a627ec0c-e352-4f5d-8d93-8627a80f6458,Inbound,Returns,Reverse Pickup Enquiry,,c3d83eb6-882a-44e3-8c3e-da3f3bdfd4c5,,29/08/2023 20:48,29/08/2023 20:56,29-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
33ff7af9-f6ec-443e-a4a4-ad4488140a28,Email,Returns,Return request,,0db4760f-8fdb-47a8-948e-0ace50a394f9,,28/08/2023 15:15,29/08/2023 19:29,29-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
c4d77677-d5b0-4845-aa93-253eb7a61c83,Inbound,Returns,Reverse Pickup Enquiry,Very good ,94de7026-4207-406d-be37-84c4232772dc,,29/08/2023 10:37,29/08/2023 10:43,29-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2766508a-b82e-4165-b9c6-98bf75e1c9c5,Inbound,Order Related,Seller Cancelled Order,,f3aec927-9a6b-4f07-bf72-2673322887ec,,29/08/2023 07:53,29/08/2023 07:56,29-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
622c01b4-f69d-49bc-9d97-cb2621741407,Inbound,Order Related,Order status enquiry,,e9729d43-e1ad-4c03-a197-2a40031de4b4,,29/08/2023 09:59,29/08/2023 10:01,29-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
7c2e5556-5c3f-41ea-a612-ff38b88edabc,Inbound,Returns,Reverse Pickup Enquiry,,f3e48899-e59f-42e9-82fd-2b0e5e90c2cb,,29/08/2023 11:13,29/08/2023 11:39,29-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,2
e5eb4493-fe05-494b-b8f1-10c4ccee1d4a,Inbound,Returns,Return request,,5227d9a9-4006-4c2e-90fd-fb7f3b3acfa4,,29/08/2023 14:27,29/08/2023 14:34,29-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
aed0fcd7-946a-47c1-8e1b-fd232475809a,Inbound,Returns,Reverse Pickup Enquiry,,3deac458-4d27-46ee-bdd3-62c4843fee5f,,29/08/2023 20:31,29/08/2023 20:33,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
51e8dfb9-86ca-4164-90d1-e8f3541e41cd,Inbound,Returns,Reverse Pickup Enquiry,,c8934144-6c95-4aa1-a18a-323cf5625d72,,28/08/2023 09:52,29/08/2023 17:59,29-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
a912bfff-8d07-4398-9c4f-2f960bcc61be,Inbound,Order Related,Customer Requested Modifications,,2e9d3fad-f47f-4663-9d72-e76157f244e6,,29/08/2023 09:06,29/08/2023 09:10,29-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5c8563e7-6933-4cb2-8d28-39136842ffbf,Inbound,Shopzilla Related,Signup Issues,,b8085e02-e5c4-4632-8e3c-f02e4a849de8,,29/08/2023 10:47,29/08/2023 18:55,29-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
aa909877-9bf9-48d9-9d8f-820a3199cd21,Inbound,Returns,Return request,,d3ba23f4-093b-4ccd-95ad-1ef8cbd8e942,,29/08/2023 11:46,29/08/2023 12:50,29-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
eda2ad40-fb76-4562-a778-1feeaa687039,Inbound,Product Queries,Product Specific Information,5,7b39cb80-a98b-49fa-9344-dfbd88658f9b,,29/08/2023 14:46,29/08/2023 14:50,29-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
8dbe2b9c-5663-4fe4-be85-2db80da16220,Inbound,Returns,Fraudulent User,,3b31f292-3ed5-4932-aa17-9e1827f9bab1,,29/08/2023 20:02,29/08/2023 20:02,29-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6811dc47-a47a-45be-a16a-1719c6b11bee,Inbound,Order Related,Priority delivery,,93effbec-1fb2-41d1-a387-1f5f31d624f5,,29/08/2023 08:18,29/08/2023 08:25,29-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ac78d04a-1872-43db-afcc-815a1a36a55a,Inbound,Payments related,Online Payment Issues,,072d5281-eca7-41cf-b471-94ce30ef2aea,,29/08/2023 14:44,29/08/2023 14:46,29-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
55d1f25e-369d-4041-b6f3-f9ed2d06fc0c,Inbound,Order Related,Order status enquiry,,7d331946-8445-4060-a0cb-c8f829bb1b69,,29/08/2023 17:56,29/08/2023 19:46,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,3
9079df30-ebc0-4ac8-94e8-ed6a13d0f19b,Inbound,Order Related,Seller Cancelled Order,VERY HELPFUL!,ea2e511d-1e0b-4b7d-a635-a9b8d0ebdeb2,,29/08/2023 19:05,29/08/2023 19:12,29-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
61db789f-cc79-41f8-aa27-1ee096b6401c,Inbound,Cancellation,Not Needed,,44d48c70-b9cb-44eb-a62b-626dd8b71f06,,29/08/2023 12:07,29/08/2023 12:08,29-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
be0b25af-b0e2-4940-9ffc-92cf148a3a3d,Inbound,Order Related,Order status enquiry,,bad0fa62-6607-473d-8b76-4713eed70bd0,,29/08/2023 16:37,29/08/2023 16:38,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
b1750630-3e61-4e40-9da2-404fb2fffae6,Outcall,Returns,Return request,Very bed prodekd betray ,e6595875-2c58-447c-82ff-1999383bac84,,29/08/2023 17:05,29/08/2023 22:12,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
510f31b8-a7a3-4fef-afd0-8226909d9568,Inbound,Returns,Fraudulent User,,485e8165-7f8b-473b-9107-c803c6e54cc9,,29/08/2023 19:36,29/08/2023 19:37,29-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,5
e029468a-fd94-44cd-90e4-33d973ce03d3,Inbound,Order Related,Order status enquiry,Nice ,7db05bf1-0330-4ec7-9061-f4eefe525cc6,,29/08/2023 20:36,29/08/2023 20:51,29-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e81595eb-8ae1-4c1e-b9f6-2a7207efde1d,Email,Returns,Reverse Pickup Enquiry,,1dc94455-7386-47ef-a031-ced4d5a3e511,,29/08/2023 18:30,29/08/2023 18:32,29-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
7c3e6e56-aaac-4d8b-af0f-46f86225335f,Inbound,Refund Related,Refund Enquiry,,346e7bd9-0cdd-4ad0-ae4e-48a2ba742b53,,28/08/2023 21:28,29/08/2023 05:42,29-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
1ae0d78c-5719-4dc2-b5e7-69456dd5010d,Inbound,Returns,Return request,Please recheck that customer will receive original and accurate product. Because seller are not sending original products.,bee22756-d0a9-4250-8ed8-c58ee8aef365,,29/08/2023 17:38,29/08/2023 17:47,29-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
16851853-1cb8-4f57-8f79-9528f68323d6,Inbound,Returns,Reverse Pickup Enquiry,,9879781e-0595-4827-9438-7f51b4d06fb0,,29/08/2023 18:09,29/08/2023 18:11,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
eb9bb357-896a-4772-8482-6bedfe4df060,Outcall,Returns,Reverse Pickup Enquiry,,b32abf95-e936-421c-9780-93ba6d7ce333,13/08/2023 06:38,27/08/2023 21:35,29/08/2023 15:36,29-Aug-23,LALGANJ,LifeStyle,379,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,2
83d76fdd-ded2-4dba-8bde-d84f0ac4e250,Inbound,Returns,Wrong,,1e40e924-0db6-472a-bcfe-803013dfd217,,29/08/2023 20:42,29/08/2023 20:46,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,3
5314f223-6709-49a1-aac9-14cced87e001,Inbound,Returns,Fraudulent User,Behavior talk very good and my problem solution very easy understand thanks,06f9b8ea-1e22-4584-ae2e-404dfedcf1de,,29/08/2023 11:30,29/08/2023 12:00,29-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
4da99a4e-19d6-4830-98a3-090340d725a5,Outcall,Order Related,Order status enquiry,Allowing to Sell a defective products on your esteemed website is not good for your market image... Its a cheating with customers,4f302b9d-2c8b-4038-bc95-d63303de49d2,,29/08/2023 13:10,29/08/2023 13:16,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
d040dc3d-af5b-46c7-b126-b4f6ddbcca5e,Inbound,Order Related,Delayed,,b7a37e2a-9cff-4339-a455-50933dd8f875,,29/08/2023 16:24,29/08/2023 18:01,29-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,1
72db5b0c-00a8-4d9b-8ca6-60a776332820,Inbound,Returns,Wrong,Plz refund ,9af44041-bc22-40a9-aaa8-c70406b168cc,,29/08/2023 20:30,29/08/2023 20:35,29-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
c7d19fa2-ae8c-4d7d-9296-fb2c17b97328,Inbound,Returns,Service Centres Related,,774fee19-3610-45f7-864c-9b6b4fc4c19d,,29/08/2023 13:58,29/08/2023 14:03,29-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
770225db-fc81-451c-95fc-77f4410c064a,Inbound,Order Related,Delayed,,d526911f-0fd1-4686-9e31-5fd8fa07f826,,29/08/2023 18:14,29/08/2023 19:20,29-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
906b4e1d-9017-45e6-a2ca-40e78417651f,Inbound,Returns,Reverse Pickup Enquiry,Wrong product ,855dfe65-39f4-4d19-86d4-3e74ef293a6d,,29/08/2023 18:57,29/08/2023 19:06,29-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
29daf105-8bfa-4661-898c-7e701786abe1,Inbound,Returns,Reverse Pickup Enquiry,,a25f68c6-f653-4ea2-9a9a-10a2df2a644d,,29/08/2023 09:38,29/08/2023 09:48,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1b75cbe8-b338-47c2-8e0e-9fedbc27f36c,Inbound,Order Related,Delayed,,b446e67b-fe82-47a5-be8e-57bd97bd21b7,,29/08/2023 08:51,29/08/2023 09:40,29-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
c646069c-2c83-41b1-ab3a-76d536d3e6c6,Inbound,Order Related,Delayed,,07209b38-7715-4660-a320-391167ffea73,,29/08/2023 15:51,29/08/2023 16:11,29-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
0b307a0d-33c8-4577-a85e-18b45328a7fb,Inbound,Order Related,Delayed,,5306bbd3-e928-4c83-85db-86bdd8925ce4,14/08/2023 15:18,29/08/2023 18:18,29/08/2023 18:23,29-Aug-23,KHONSA,Home,345,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
68036b24-d0be-4722-9293-c17a88ec6784,Inbound,Cancellation,Not Needed,,80fdd6e1-703f-4f9e-b9bf-6dfb760d01b6,,29/08/2023 07:08,29/08/2023 07:08,29-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
e5ad32e4-3501-48e4-8a0f-83bf14f6b231,Inbound,Returns,Return request,Please direct all the sellers to delivere right product.,535f5f56-2b5c-4956-b28b-bffc9b631bed,,29/08/2023 18:06,29/08/2023 18:11,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
939b17e9-d445-470f-8710-1cf80d43f6a6,Inbound,Refund Related,Refund Enquiry,Good,6b25234e-5fc5-47e8-9481-7e207b0ab106,,29/08/2023 19:13,29/08/2023 19:51,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
781b7b0e-7811-4217-8e69-bf3dcab9a6e0,Email,Refund Related,Refund Enquiry,,2f5d7fe8-98ea-484c-bc8f-2f47bb8239d5,,29/08/2023 12:51,29/08/2023 12:52,29-Aug-23,,,,,Monica Newton,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
b2a50e61-30e1-4254-8a1d-b5d1245c9f20,Inbound,Refund Related,Refund Related Issues,,b900ceb4-80cd-4508-98f7-c735f6c1ad95,27/07/2023 17:45,29/08/2023 09:55,29/08/2023 09:56,29-Aug-23,Umerkhed,Electronics,1099,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
01ebc046-7d2d-4bbf-be45-65c44f39c4ad,Inbound,Cancellation,Not Needed,"My query has not been solved even after being in touche with customer executives consistently daily for more than 20 days. If no resolution provided by the end of the day, I am left with no option but to SUE Shopzilla.",fc6c0fe3-48b2-45a5-be18-ca05b5f26270,02/08/2023 18:29,29/08/2023 12:55,29/08/2023 13:13,29-Aug-23,KHARAR,Furniture,35999,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
31d49922-fbfa-42a7-82bc-4e9cfc1bdbf5,Inbound,Product Queries,Product Specific Information,,6daf5379-938f-4901-99ea-7b3520b796d2,,25/08/2023 21:06,29/08/2023 17:18,29-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
2ad15450-ed0b-48b0-838d-ba36b61bec38,Email,Returns,Reverse Pickup Enquiry,,2647ff72-43bf-44d6-ad9a-5534398dc652,12/08/2023 22:27,29/08/2023 17:18,29/08/2023 22:47,29-Aug-23,HYDERABAD,Home Appliences,6399,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
92ba4b5f-ffe9-4691-a435-60e2752d81ca,Inbound,Order Related,Order status enquiry,,9ee33562-8d14-405a-894a-14f5c05225e0,,29/08/2023 11:07,29/08/2023 11:10,29-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
c19478e3-2133-4810-88b8-c68741475ec5,Inbound,Order Related,Priority delivery,,bb8f0aac-1186-45c6-981c-3cb9bebd5eda,,29/08/2023 09:23,29/08/2023 09:23,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
77b8eff1-7eb1-45b1-ae06-b5f03ca38362,Inbound,Feedback,UnProfessional Behaviour,,d926737f-a97a-4044-ab3d-733425116e97,,29/08/2023 13:06,29/08/2023 18:11,29-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
28e7481d-3022-4c0e-944e-e167324cc228,Outcall,Shopzilla Related,Shopzilla Rewards,Customer care representative was very helpful. But the way this entire matter happened was very unfortunate and Shopzilla should handle it more efficiently. This was just a waste of time.,0a39ae14-818e-45f0-9d9c-f572ce1fb247,,29/08/2023 20:03,29/08/2023 20:07,29-Aug-23,,,,,Anthony Moss,Noah Patel,Michael Lee,>90,Morning,5
2dc81b00-3bde-465d-bfb8-6473ad631622,Inbound,Returns,Reverse Pickup Enquiry,Good,70106864-9e8a-4d57-8883-c60485414a19,,29/08/2023 14:14,29/08/2023 14:23,29-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
73af7c92-b796-4e3b-adae-c73c12380aec,Inbound,Refund Related,Refund Enquiry,Goid,00a61e16-998d-4b9c-9690-436513136735,,29/08/2023 14:57,29/08/2023 15:41,29-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
9625c5b9-031e-49c3-b442-76b66431c718,Inbound,Order Related,Priority delivery,It was nice talking with them problem was solved in less interval of time ,2cc5c342-0808-4f65-ad97-32ecd67a8ffc,,29/08/2023 21:24,29/08/2023 21:25,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6b033b38-c600-4a90-8c9d-cf0cc25da94f,Inbound,Order Related,Order status enquiry,Nice,c2af474d-a0ce-44ed-af06-eec35e0defbf,21/08/2023 05:10,29/08/2023 11:16,29/08/2023 14:56,29-Aug-23,TIRUPUR,Books & General merchandise,260,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
58e1a5d0-9d87-4a50-8ebf-88388afc6a96,Outcall,Payments related,PayLater related,,1b2d1641-9d72-466e-824e-623afc1efa7a,,29/08/2023 10:36,29/08/2023 10:41,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
cd256221-3056-4c26-bf09-3226a841a886,Inbound,Order Related,Installation/demo,"New L,E,D damaged in 15 days and no one is listening,calling since 10 days,no response in L,E,D care",bea4c84b-60bb-43c4-ad75-512562ee49d3,,29/08/2023 15:18,29/08/2023 18:15,29-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,1
ba389346-79c6-4763-85bc-c2d0e0d28f71,Inbound,Returns,Reverse Pickup Enquiry,Return ,6d9522f8-d0f7-450d-977c-e11221e8e209,,29/08/2023 21:14,29/08/2023 21:15,29-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
1b7c7f30-09fd-4ed6-a568-c35b1ffe023d,Inbound,Returns,Service Centres Related,Very good ,f971af8e-aa99-4f4c-a967-4c244c4ba0ae,24/08/2023 08:38,29/08/2023 20:45,29/08/2023 20:49,29-Aug-23,SHEIKHPURA,Electronics,1299,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e740197b-9fba-44a4-b921-d9d1da2ebe40,Inbound,Order Related,Order status enquiry,Thank you Shopzilla team ,b1a6c322-cf52-46bd-a66d-dc32b783756e,,29/08/2023 13:03,29/08/2023 13:05,29-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
89aec366-2eb1-4a39-815c-f7feb251d4eb,Inbound,Returns,Reverse Pickup Enquiry,Send proper product as per ordered ,b4f83ee2-80bd-4d66-9d01-71cbecf960e6,,29/08/2023 17:47,29/08/2023 17:52,29-Aug-23,,,,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,5
042e92f4-c64d-4c0d-b56a-6f9bc90a22e8,Outcall,Returns,Reverse Pickup Enquiry,Thanks,820542bd-819e-465f-80a7-fc65bceb8f70,,29/08/2023 23:12,29/08/2023 23:20,29-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
f5adb08b-c076-4a94-8e0e-5d11422caf79,Inbound,Order Related,Delayed,,16effc5a-51af-46f3-a76d-4d8f543cbdb6,,29/08/2023 13:43,29/08/2023 13:45,29-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6fbfe18f-a48c-43f5-9d92-5e3dd8ef2b5e,Inbound,Returns,Reverse Pickup Enquiry,,56a4620c-4261-4e25-81d1-80fe4a2f7592,,29/08/2023 15:01,29/08/2023 15:02,29-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
c46d0f5b-2f73-4b6d-b499-b3a737f922e5,Inbound,Returns,Reverse Pickup Enquiry,,d91fc9a7-9a28-4ea5-bae4-fa6aca75a3f0,,29/08/2023 16:26,29/08/2023 16:31,29-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
eb556dff-6fc7-4e84-bf00-b6ea6e99d302,Inbound,Order Related,Invoice request,,e03fa236-3099-4498-b616-05680b9f13fc,,29/08/2023 19:11,29/08/2023 19:16,29-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
42eb47da-e58f-4663-a399-3f65cb520adb,Inbound,Shopzilla Related,General Enquiry,Good ,0056e49a-e712-4e68-8d1f-faa5d62b7df6,,28/08/2023 18:48,29/08/2023 18:14,29-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
727a76ff-f573-4585-81e9-412c37f373a3,Outcall,Payments related,Online Payment Issues,,c0b25896-c983-4803-a917-52855b0eeebf,,29/08/2023 17:01,29/08/2023 17:14,29-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
91aafd85-b828-4e13-b395-f5865d3c171e,Inbound,Returns,Reverse Pickup Enquiry,,488ada95-b424-4bc6-9b80-8cd677004870,,29/08/2023 17:11,29/08/2023 17:13,29-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f8869089-754a-4d65-907c-3f244ac7b470,Inbound,Order Related,Delayed,,03fa3018-7e85-4d76-aa1d-d429716ebec6,23/08/2023 12:10,29/08/2023 20:23,29/08/2023 20:27,29-Aug-23,MADHUBANI,Books & General merchandise,318,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
988147e8-fb68-4b16-aeac-6f3baa5c7d39,Inbound,Shopzilla Related,Shopzila Premium Related,,ae80cec3-b278-448e-a8fb-fa8509975a92,,29/08/2023 11:34,29/08/2023 11:35,29-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
8e46daa6-27fc-4403-817e-96b7e065ba2a,Inbound,Order Related,Installation/demo,,40fb166b-76cd-431c-ab4a-bf8233dca795,,29/08/2023 15:47,29/08/2023 15:52,29-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
298e4024-5ddb-484f-8941-14b0f5ab6913,Inbound,Payments related,Wallet related,,8e320bd0-90a3-4bcd-89f2-74189e06f879,,29/08/2023 17:01,29/08/2023 17:30,29-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
6432c941-a268-4fa7-9a5f-885761e346d7,Inbound,Order Related,Delayed,,b33af26b-2f26-497b-a68a-fdcf65e40a2e,,29/08/2023 07:25,29/08/2023 07:30,29-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,4
fdcea642-e95c-42e0-8c7f-d46c68a16851,Inbound,Feedback,UnProfessional Behaviour,,76316a9d-63ae-47af-882b-153f92a32b39,,29/08/2023 17:26,29/08/2023 17:28,29-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
32ccb73e-4f1d-4438-88e7-cc64ea6969ca,Outcall,Returns,Reverse Pickup Enquiry,,5876d53f-664b-4007-ba97-5ac91e63df80,,29/08/2023 22:08,29/08/2023 22:08,29-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8a7b9d1d-a5a9-4353-bd19-5e0e5578aa2a,Outcall,Returns,Reverse Pickup Enquiry,,3fa6b9dd-d87c-4139-80e1-aed6ee9b746c,,29/08/2023 18:23,29/08/2023 18:31,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
be4a739c-8a93-4a50-bb8e-88e7e891b257,Inbound,Returns,Reverse Pickup Enquiry,,9660d175-37ba-4ada-9a0a-c9ec972a8bac,,29/08/2023 14:49,29/08/2023 15:50,29-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,1
d68dba37-d2de-4c56-86a5-5395a3049bf1,Inbound,Returns,Fraudulent User,,5d4f4f16-4fd1-4afa-90bc-280aa0283556,,29/08/2023 20:08,29/08/2023 20:09,29-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
2e2ef321-fca9-4581-8cb0-6f135beaff41,Inbound,Order Related,Customer Requested Modifications,,ae4360a7-c0ac-43a0-bec1-6a9505294f91,,29/08/2023 11:41,29/08/2023 11:42,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a1101555-1c02-44f7-8cd3-8515896594f3,Inbound,Order Related,Order status enquiry,The ability to reach customer support via call is quite inconvenient and not user friendly. ,816d573f-e644-4f1e-b3d6-bf2542473f1a,,29/08/2023 01:14,29/08/2023 10:32,29-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
941d12ac-bd96-44c4-885a-2d1c948f618c,Inbound,Order Related,Order status enquiry,Please think about villagers,4008dd08-7e41-4689-bcfb-d564664f125f,,29/08/2023 09:58,29/08/2023 10:04,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
64e76715-8d9f-4efb-80bb-0b21177afac2,Outcall,Returns,Reverse Pickup Enquiry,,99cd21ce-4f14-4c9d-b8ac-fe1ef8b784df,,29/08/2023 11:06,29/08/2023 13:41,29-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
fb5139ad-ac32-4c09-8c5a-a4225978bbf1,Inbound,Refund Related,COD Refund Details,Good ,016b0096-eb66-401c-abe4-72350988d3f7,,29/08/2023 17:53,29/08/2023 19:07,29-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,1
2e3598da-9c3c-4c26-ba08-e33427e98e48,Inbound,Order Related,Priority delivery,,6f0ed3ee-c2b6-4461-a0d1-f096dbcad10b,,29/08/2023 11:41,29/08/2023 11:53,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
ec847a1f-5d9f-49a9-8225-c90c72dc087a,Inbound,Payments related,Billing Related,,08169df9-806a-421c-9a9a-922a65475e1e,,29/08/2023 13:58,29/08/2023 13:59,29-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
bb1fba3d-7cfc-4f79-acd2-b9698bf0ba78,Inbound,Returns,Reverse Pickup Enquiry,Bht kam tym me ache solution diye tnks ,ec164d3c-f2ba-463d-8584-14fa4002bb7c,,28/08/2023 10:00,29/08/2023 17:30,29-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
2cd7cdff-54f6-4911-87a2-3ff8e037c80a,Inbound,Refund Related,Refund Related Issues,,b3bd0782-d9a8-483f-995a-9e820ccab036,,29/08/2023 12:12,29/08/2023 12:15,29-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
2f9d8b23-87d4-4e69-a1df-e9e9c2451097,Inbound,Shopzilla Related,Shopzila Premium Related,,8b0ec63d-b9a1-4807-8339-d28d0a1a32f9,,29/08/2023 00:02,29/08/2023 00:09,29-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
355bdb3d-5e53-4c83-a208-79cbed3950e0,Inbound,Returns,Reverse Pickup Enquiry,,d75786da-e261-47af-b896-4307ed900fda,20/08/2023 15:20,29/08/2023 21:56,29/08/2023 23:32,29-Aug-23,RAMPURHAT,LifeStyle,149,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
f8bb7d1d-e858-4661-8d58-c36e2d94c229,Inbound,Order Related,Order status enquiry,,a526d737-a68c-4010-898a-fb38d92c001b,,29/08/2023 08:20,29/08/2023 08:21,29-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
1f62ba8c-cd56-4dc3-a1a1-5d0775e2cece,Outcall,Shopzilla Related,Shopzila Premium Related,,0afd1b34-6a50-4a64-9faa-df3552fc653d,,29/08/2023 09:26,29/08/2023 10:20,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,3
ae344093-d116-4234-9a74-9ca2022bcde5,Inbound,Order Related,Installation/demo,,eed92abe-701d-4d3c-b50c-7f55afdb68e1,,29/08/2023 13:41,29/08/2023 13:45,29-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
33b6b364-d893-449b-8a90-5836f525c823,Inbound,Order Related,Invoice request,,d3b358a8-0eb8-4f81-89d5-edd33156bc33,,29/08/2023 15:05,29/08/2023 15:09,29-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
a9fadbc5-0171-4de1-a522-8262fb9bb7e4,Inbound,Payments related,Online Payment Issues,,669363e9-4cf8-44d2-a38b-8ad9c829e3d3,,29/08/2023 15:14,29/08/2023 15:23,29-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0327801e-52d0-4503-a591-d861bd778216,Inbound,Shopzilla Related,Shopzilla Rewards,,506f501d-75ae-4d72-9f37-5275403be71a,,29/08/2023 17:28,29/08/2023 17:29,29-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
4e9232d0-9edd-45a6-99ae-97fb1beb3e70,Outcall,Returns,Reverse Pickup Enquiry,,2390f04a-01ae-449d-9f6f-57eed8ed88c8,,29/08/2023 18:44,29/08/2023 18:45,29-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
3c172ba9-283e-4eb6-bb49-6d697db1edda,Inbound,Order Related,Delayed,I GOT RESOLVED MY ISSUE. I HOPE MY PRODUCT RAKHI WILL BE DELIVERED TOMMOROW. NICE TO TALK WITH YOU. NICE WAY OF TALKING. THANKU SO MUCH,6f17fd2d-bc04-4b45-b7cf-87f0616458f4,,29/08/2023 23:39,29/08/2023 23:41,29-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
45000884-6b9f-4176-9e4e-65a13bee089e,Inbound,Order Related,Invoice request,Thanks Shopzilla,d30da02e-79db-48b5-966e-fb41cb7c3cf5,,29/08/2023 15:22,29/08/2023 15:29,29-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,5
abf80854-bf22-4496-9a89-e9fc856a1cac,Inbound,Order Related,Invoice request,,4f35b83f-4217-4099-967f-3390b1da8961,,29/08/2023 12:25,29/08/2023 12:28,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
a6112c06-a264-4e99-88c6-531f9968e344,Outcall,Returns,Wrong,,ddd6cfc8-c336-48fe-935c-1747d3d16ba7,,29/08/2023 18:32,29/08/2023 20:53,29-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
c25ba920-a5c9-4eb8-b405-ca824a279a13,Inbound,Order Related,Delayed,,dad33f41-632b-4c55-9b09-4e487601e2d4,18/08/2023 21:46,29/08/2023 21:57,29/08/2023 22:02,29-Aug-23,NAWADA,Home,409,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4f34f3d7-81cb-4bd9-8d40-9552d18e6020,Inbound,Shopzilla Related,Shopzila Premium Related,Shopzilla offered me thru call to purchase complete all protection plan that cover liquid+physical damage. But it doesn't work ...   took 45 days to repairing the phone even take RS 1500 but did not repaired.. why Shopzilla cheated me why Shopzilla did not tell me that I have to pay service charge. Why Shopzilla told me that plan cover all things.. you can't emagins what I bears. Now I am scared to purchase anything from the Shopzilla.. But I appreciate to talk with prakhar executive.. ,b247bf1a-17e7-40ee-8c2b-417fea811457,,29/08/2023 10:21,29/08/2023 10:24,29-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
24e1b50e-2b48-404b-97ce-dc4120eda1ed,Inbound,Returns,Fraudulent User,,9fe59dc1-f28e-4449-827c-9c952fab680d,,29/08/2023 13:42,29/08/2023 15:26,29-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
03811850-2da6-4e57-a27f-561442e4bc20,Inbound,Payments related,Wallet related,,4fd69054-380b-4b8a-a6c4-5aa72719db8c,,29/08/2023 16:53,29/08/2023 16:57,29-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
a19c7696-200e-490c-b734-aab81b382fd2,Inbound,Order Related,Order status enquiry,Everything is good but I need my delivery ASAP,cbe7bdf4-a626-4fcf-874b-383e80b2d1d8,,29/08/2023 18:26,29/08/2023 18:26,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
6577bbab-3eac-4fbd-9fb9-89a6a3d4ea3d,Inbound,Order Related,Order status enquiry,,7b948b7a-cc81-49c1-8ae9-772da04438da,,29/08/2023 15:40,29/08/2023 15:43,29-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
4c5ed0c1-b76a-4ece-9743-ce86a4d8bdb1,Outcall,Product Queries,Product Specific Information,,02bb5c25-1905-4f6d-ae32-4c2c637a4714,,29/08/2023 10:26,29/08/2023 10:27,29-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,3
67555a5b-ab45-4f1a-9296-c0cf6dfdaab1,Inbound,Returns,Exchange / Replacement,,ff447362-f66e-43d8-b6e8-6bfb94e67471,,29/08/2023 14:23,29/08/2023 17:26,29-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5a913ed8-cfea-43a8-8932-24ac8a41b764,Inbound,Returns,Fraudulent User,,e2636ec7-d2f3-4197-b598-7eb356391b18,,29/08/2023 19:20,29/08/2023 19:54,29-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
15c9c48a-80b0-4730-bc8b-c61d3086cf22,Inbound,Refund Related,Refund Related Issues,Customer care agents selectively note down issues described. I had 2 issues related to a product with no return policy of which I understand oy 1 was noted down and fixed resulting in my query marked as resolved leaving me hanging with no recourse for the second problem,5b6e7184-e799-4f28-a8eb-9a8f185e3495,20/08/2023 11:09,25/08/2023 20:42,29/08/2023 06:49,29-Aug-23,Kalyan,Books & General merchandise,339,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
074f96ca-394c-40a3-8037-3bc420f75e3e,Inbound,Returns,Reverse Pickup Enquiry,Best,2295aa89-9e9f-4518-9cde-160a08933b84,03/08/2023 18:28,29/08/2023 14:51,29/08/2023 14:55,29-Aug-23,HYDERABAD,Furniture,8999,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
34e54323-134e-4a3b-b882-429a5cd17397,Inbound,Returns,Wrong,Very good ,b5003a44-8b36-4a36-b8c9-70a5b3203cf1,,29/08/2023 16:33,29/08/2023 16:34,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
b0bbfaa6-04ae-4061-b7b3-956aa60e4110,Inbound,Refund Related,Refund Related Issues,,aa89fa95-6314-4ad2-958a-62f2acf47f03,05/08/2023 14:30,29/08/2023 12:34,29/08/2023 12:36,29-Aug-23,MORADABAD,Mobile,24999,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,4
511fc208-89d7-4857-bf20-331e89163692,Inbound,Order Related,Delayed,No,70b36a34-fd8b-42af-be29-8c775e364b86,15/08/2023 22:04,29/08/2023 12:17,29/08/2023 12:19,29-Aug-23,PARADIP,Home,212,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
34d64309-6536-482e-a2b9-1b571a8422f3,Inbound,Returns,Reverse Pickup Enquiry,,6147bf0d-581e-4bb6-b440-617d0fd8852b,,29/08/2023 11:26,29/08/2023 11:33,29-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6763da62-fc0a-4d88-9314-c1c57580752f,Inbound,Returns,Fraudulent User,,04134010-ed98-44eb-be1a-25c924fe64ce,,29/08/2023 11:34,29/08/2023 11:36,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
3fa2b50b-be0d-403a-a701-d1563bab410c,Inbound,Order Related,Delayed,,85f2b254-9883-4ca5-b8e4-30ab493a2bb2,,29/08/2023 08:26,29/08/2023 08:27,29-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
27bf4ec6-3a46-4962-9632-b666566bd2e0,Outcall,Refund Related,Refund Related Issues,,e2c41f77-1815-4ab6-ab99-e81b8c34f261,,29/08/2023 11:56,29/08/2023 17:30,29-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
d92c1932-5a70-4fe4-a56f-268b9f42dd82,Inbound,Returns,Return request,,78808575-dc28-49c6-b3cb-c16aec06306f,,29/08/2023 09:55,29/08/2023 09:58,29-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
ca88d0ce-5516-41d1-be52-acf006fc24b9,Inbound,Returns,Reverse Pickup Enquiry,,56c21696-756c-4ee6-b1e4-030565b55363,,29/08/2023 10:45,29/08/2023 10:47,29-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
578f8089-1b69-4b3e-8b70-449641339390,Inbound,Returns,Return request,It was seamless,9181dc80-06a8-47cf-9ec1-9a01b1712d92,,29/08/2023 22:03,29/08/2023 22:09,29-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
4bde197b-72ba-4ab3-9376-cb0a45192b33,Inbound,Returns,Wrong,No,9625dacf-7b62-4088-ac56-6097dde3ba53,,29/08/2023 11:21,29/08/2023 11:25,29-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
15c959d7-27f4-4ad6-b1f3-bf0b951fac9a,Inbound,Order Related,Order status enquiry,,469128d2-dd89-4ba3-b001-c4aee8372aa4,,29/08/2023 20:12,29/08/2023 20:58,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
b6389e31-37d6-466b-9913-0a5aaa84a9f4,Inbound,Refund Related,Refund Enquiry,,57e07ef7-f688-49ba-9707-2ec5ccde721c,,29/08/2023 13:50,29/08/2023 14:07,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
ad2af65d-8af9-45e8-989a-744cc6eedea5,Inbound,Returns,Return request,,a7f37ee3-3ee1-44d0-9988-9dc68a5bf6cd,,29/08/2023 12:55,29/08/2023 12:57,29-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
5d74938e-bd37-4cbf-8815-af235050063d,Outcall,Returns,Missing,Thanks ,857c0fc6-48ef-488c-a502-7a28c6cf2b9c,,29/08/2023 14:03,29/08/2023 14:08,29-Aug-23,,,,,Nicole Simpson DVM,Mason Gupta,Olivia Tan,>90,Morning,5
03b911fa-1fe4-476a-8dd3-addc4178ddeb,Inbound,Returns,Reverse Pickup Enquiry,Very nice mannerd mam,6543a232-3392-4e6a-ba8f-ab8ae939435f,,29/08/2023 07:14,29/08/2023 07:15,29-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
4c9b2c6c-e11c-43ee-9330-ec737d582d3c,Inbound,Returns,Reverse Pickup Enquiry,,8f3f9d74-34bb-4695-b3ca-8478033d590f,,29/08/2023 13:28,29/08/2023 13:31,29-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
5eaef9c9-eaa2-4f2b-a2d4-cf8d33201317,Inbound,Returns,Return request,,5cb5f7b8-54d9-49c3-96c7-0d9c836b7bdc,,29/08/2023 20:15,29/08/2023 20:20,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61ad62d7-231c-48fc-a7b4-40684c65d07b,Inbound,Returns,Service Centres Related,Very good ,32399907-db53-43d9-b3b8-6109671d648c,23/09/2022 16:55,29/08/2023 20:13,29/08/2023 20:14,29-Aug-23,HOWRAH,Electronics,799,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
893e0e17-1b06-4fda-a04e-81fd27b9b5f0,Inbound,Returns,Return request,Ashi h,07b69586-2ce8-41c0-a189-69cc8c58f448,,29/08/2023 08:51,29/08/2023 09:21,29-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
11cf2332-4fc7-47af-afa6-706671b502eb,Inbound,Returns,Wrong,,df9cc9ba-121a-4129-9cba-58f659f98299,,28/08/2023 18:22,29/08/2023 15:05,29-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
469037f5-9696-4d68-8ee9-5f051d81a42f,Outcall,Returns,Missing,,51079fcd-800c-41d0-8dcd-602e89552d3c,,28/08/2023 19:22,29/08/2023 19:46,29-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ebd17d1b-b919-422d-baad-7429240eae79,Outcall,Returns,Return request,,85293222-b6db-4ce4-86ff-60cab6e7ce53,,29/08/2023 10:31,29/08/2023 11:20,29-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,3
b81032db-da30-4dcd-b392-6cc51067ab29,Inbound,Returns,Return request,,28a0bf1f-7434-42d5-8c49-c75b7bbfdb7f,,29/08/2023 19:09,29/08/2023 19:24,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
0fc38ea7-f2c2-421b-b245-6615054220e6,Inbound,Order Related,Priority delivery,,2e205767-a7fa-48fc-8ebd-c725a96b9577,,29/08/2023 07:49,29/08/2023 07:52,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
40242fa0-fcd5-411d-848d-16cf0c597266,Inbound,Returns,Return request,,7b01af4a-c19f-4c25-8618-727315868029,,29/08/2023 14:59,29/08/2023 15:00,29-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
175ce947-919c-428f-8077-4eae6b3e11bc,Email,Refund Related,Refund Enquiry,,05b192bd-d69e-491b-afa9-38bdb52a341d,,29/08/2023 19:08,29/08/2023 19:09,29-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
98af3977-4a1f-42ad-aca0-aec9fb39aeb1,Outcall,Feedback,UnProfessional Behaviour,super best ,2acf53c9-2c7b-4b2e-9246-9dbd9ced1372,,29/08/2023 20:06,29/08/2023 20:18,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
f26b52f9-0f2a-4f9b-9529-6af1cf7d50f0,Outcall,Refund Related,Refund Related Issues,,47797d0b-f804-4a5f-a89a-585d74f5fda3,,29/08/2023 08:06,29/08/2023 08:12,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
4017e4da-9a3f-4f74-9ed9-b94114214899,Inbound,Returns,Wrong,Good communication skills Shopzilla customer care service is too good ??,1b47ea64-9fec-4db4-bc01-b60dddc1489a,,29/08/2023 20:59,29/08/2023 21:02,29-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
0e11273c-02b5-41a4-9aac-b0324a305e2b,Inbound,Order Related,Order status enquiry,,9abcbe4e-61f1-4d7a-8322-c011d21944ad,,29/08/2023 22:45,29/08/2023 23:07,29-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
cab69cae-2f1a-4dd3-8b47-212fef7288e3,Inbound,Returns,Reverse Pickup Enquiry,Excellent customer service responsable ,8843c862-e509-4a77-a25b-64835803ec9a,15/08/2023 11:16,29/08/2023 08:10,29/08/2023 08:13,29-Aug-23,BETIA,LifeStyle,377,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
2d55b5b7-43f0-4688-8b0d-13a3f052f677,Inbound,Order Related,Order status enquiry,,20a159c7-9dfa-4695-baff-705e84855e31,,29/08/2023 09:43,29/08/2023 09:45,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
8880a949-3818-485c-99ea-8905df1e45c6,Inbound,Returns,Reverse Pickup Enquiry,,2b74c909-14b3-49ed-9fad-d5df8e28fe99,,29/08/2023 10:13,29/08/2023 10:30,29-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
badfaede-e0d6-407f-b372-d8a99166c73f,Inbound,Shopzilla Related,General Enquiry,,bb3464e2-0b88-4457-95da-430558469961,,29/08/2023 13:09,29/08/2023 13:10,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
1cce12ac-4c68-4b29-9542-aaee65015157,Inbound,Payments related,Online Payment Issues,Thank you for help me ,020cf83b-f599-407a-a8d5-368270a9d45d,,29/08/2023 22:05,29/08/2023 22:17,29-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
e1cf09b8-5c45-4041-bd5a-71bf4c8a304d,Inbound,Returns,Reverse Pickup Enquiry,,b1df3210-f976-497a-8f38-cfdc04c4fd15,,29/08/2023 12:34,29/08/2023 12:39,29-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
c6673afa-3db5-4831-8239-c3355325bc21,Inbound,Order Related,Order status enquiry,,a3fbd221-b27b-4cc0-9eb9-57a7ef269c09,,28/08/2023 17:29,29/08/2023 13:42,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
717022a3-ee3e-4982-bc33-bf7597467754,Inbound,Returns,Return request,All good,71d84996-601e-489a-bbfd-8ef322e4da11,,29/08/2023 05:57,29/08/2023 06:00,29-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
30e59f35-76ce-4c70-80b2-bc62189c9df7,Inbound,Shopzilla Related,General Enquiry,,7443a0ac-5204-4d1f-94e6-c46445f4189b,,29/08/2023 06:38,29/08/2023 06:43,29-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
ecf25e1d-7fda-40bb-a4e4-edf39add7778,Outcall,Returns,Reverse Pickup Enquiry,Good but you are not solving problem early ..,64b59f51-c470-41f2-82ca-8b64f8de1c40,,29/08/2023 11:25,29/08/2023 11:31,29-Aug-23,,,,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
15659cb6-f801-42c5-8a87-5b43487dcc1d,Outcall,Returns,Return request,,7e046ce9-b455-4e4f-9853-1d4406a7dd04,,29/08/2023 14:21,29/08/2023 14:25,29-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,5
762f8803-a39a-4200-a82f-6be383b02a1a,Inbound,Order Related,Delayed,5,d66dda28-d26b-4f2d-8bed-db371e306c83,,29/08/2023 20:14,29/08/2023 20:15,29-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
0e7b033e-3782-47a6-8d09-ae1e86e834a0,Inbound,Order Related,Installation/demo,,070770fe-a9e3-49b5-bc7e-a2e852580f9d,,29/08/2023 20:19,29/08/2023 20:25,29-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
e673bcb7-0141-4d30-ac5f-1dcb387d7f7e,Outcall,Returns,Return request,Gud,5acdd1aa-bcb7-46ee-a680-9b5a7504b8b1,,28/08/2023 15:42,29/08/2023 16:40,29-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dd5d8d9a-133d-4725-a28e-207767718bbf,Inbound,Cancellation,Not Needed,,bce11916-b035-4a78-9a2b-728687f5af89,,29/08/2023 09:56,29/08/2023 09:57,29-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5c7a59f0-07b9-4578-a6aa-e51ec83f976b,Email,Order Related,Installation/demo,,42f425fa-3d1a-481c-8299-e5b78c533e89,,29/08/2023 11:52,29/08/2023 11:57,29-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
f677ebc4-5f7d-469a-8c4e-8b3cb56955b9,Inbound,Feedback,UnProfessional Behaviour,,0315a51c-7d03-4a84-b721-62ebe5e61617,,29/08/2023 17:06,29/08/2023 17:07,29-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cc9a618e-0779-4d86-82ee-3810dbdd6452,Inbound,Returns,Return request,Very good ,0774eba2-4da8-4e2b-b79a-b14b25247cdb,,29/08/2023 17:33,29/08/2023 17:38,29-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
e941964f-03c6-4ef5-a673-420e64ae3995,Inbound,Returns,Wrong,,048c9636-6ee0-43c0-83cb-9aad8280dc16,,29/08/2023 21:59,29/08/2023 22:05,29-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
7ba4138d-de9c-4a27-8770-78374d35b763,Inbound,Product Queries,Product Specific Information,,abbad7f9-74e8-4f26-bb54-d380fc931159,,29/08/2023 22:29,29/08/2023 22:34,29-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
873ff5ae-32d9-4b61-b73c-5032ac827acb,Outcall,Cancellation,Not Needed,Worst Customer Support Ever,97c0c37e-ab45-4efe-b54d-0339c07c806e,12/01/2023 21:48,29/08/2023 18:34,29/08/2023 18:51,29-Aug-23,HAMIRPUR,LifeStyle,599,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,1
5c9a48b6-6b1b-4f0d-b97d-21677dcf4927,Outcall,Order Related,Delayed,,d8965089-1dbd-4161-96b5-fc3f0b2e1035,,29/08/2023 11:32,29/08/2023 11:33,29-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9273f542-b0e1-411c-bebe-69d25a1cfb81,Inbound,Payments related,Online Payment Issues,,fc4de416-bb58-4a65-9e79-6bf512ee736a,,29/08/2023 17:07,29/08/2023 18:10,29-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
b2c0ca22-9b9d-4332-b1ea-07b215d27c29,Inbound,Refund Related,Refund Related Issues,,0aa15322-687a-434c-a323-ff2bfbb75178,,29/08/2023 19:21,29/08/2023 19:22,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
573fa368-62b0-4a40-90e4-bb3a49a43907,Outcall,Order Related,Order status enquiry,,2e1e9a40-df83-4b98-a847-8c5a8472b51f,,29/08/2023 20:06,29/08/2023 20:23,29-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,2
0054345e-65e9-4393-8ad2-747a45fe42b3,Outcall,Returns,Reverse Pickup Enquiry,,99eed74b-51e5-48b3-b80b-33777358dae5,,29/08/2023 19:57,29/08/2023 19:58,29-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
1cd06b8c-261a-4134-a24e-6d622372de4e,Inbound,Returns,Exchange / Replacement,,0fb005b3-2087-4027-a3fd-eb13e56064d9,,29/08/2023 20:52,29/08/2023 20:53,29-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
97a3ee90-01b0-4e4e-9ec1-1090435fed45,Inbound,Order Related,Delayed,Best ,90a54428-114f-4d41-9dac-418fd4732fac,,29/08/2023 21:54,29/08/2023 21:54,29-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
f20d1ba6-6e10-4397-b4d2-906524f5cb83,Inbound,Order Related,Delayed,All good for customer support but it's my request to Shopzilla please check you delivery the is so much issue with you promised delivery date.,03b0863c-0fea-4667-8895-4b10f58c6e7b,,29/08/2023 19:38,29/08/2023 19:41,29-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
d367220e-d291-4e8f-a975-5a6b8bf3792d,Outcall,Product Queries,Product Specific Information,Awesome Customer Service ,e377a979-b8b7-493a-a55b-f211faf072c2,,29/08/2023 15:05,29/08/2023 15:07,29-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
db310365-78a9-40ed-9c6f-45627400af3d,Inbound,Returns,Reverse Pickup Enquiry,,efc0a37e-a2dd-4308-bffb-197f726b0faf,,29/08/2023 17:27,29/08/2023 17:32,29-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
c1b82878-e03c-4eba-b77f-61938d4c3014,Inbound,Shopzilla Related,General Enquiry,5star,b16ed9bb-00df-4cf4-be37-cf56cdb67e98,,28/08/2023 15:23,29/08/2023 14:49,29-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
c9e2b404-5689-4bb4-945a-6e09feb52b5d,Inbound,Returns,Return request,"I was not able to reach out to the custom support at first, have to go through the chat bot multiple times and then after a while all of sudden it showed me the option of receiving a call from agent , which i fee should be shown on the very first go",a96ac38c-9f0f-4d7d-b05b-67905c2500e7,,28/08/2023 21:01,29/08/2023 10:59,29-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
c99950f0-834f-4197-abf7-040f4546c3a1,Inbound,Cancellation,Not Needed,,82dfdad9-5bd4-4dd0-8bfc-81561525db39,,28/08/2023 23:59,29/08/2023 00:00,29-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
8290e042-73b6-41c1-88f6-3b7ddf18e752,Inbound,Order Related,Delayed,Good,ba932e5f-6b2f-4ee3-a896-fe5d0591f3e3,,29/08/2023 10:43,29/08/2023 10:47,29-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
027cda81-14de-4e2a-b9ed-b0054f524659,Outcall,Order Related,Installation/demo,,68a8e466-7b24-4e7a-be2f-20a0f74a8246,,29/08/2023 14:24,29/08/2023 14:31,29-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bcf337dd-3dd2-4d5d-98f4-b3b0bf373a47,Inbound,Feedback,UnProfessional Behaviour,How many feedbacks to give u but u can not do anything so ** you Shopzilla and your services or deliveries also and pay later idfc bank also this bank is mother**er bank  ,1d0cf784-9dfa-43d9-8b57-19b61cf52167,,29/08/2023 17:20,29/08/2023 17:26,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
6095dc82-801b-4c70-b5e4-7e193f02cee0,Inbound,Shopzilla Related,Signup Issues,,069740cc-6984-4ba9-ba99-edda8ece5148,,29/08/2023 17:35,29/08/2023 17:41,29-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,3
c79e65c0-c704-4007-a98c-d181daf2cc59,Outcall,Returns,Reverse Pickup Enquiry,,7fd6ae98-9ec6-43be-a0b7-755dcb5c113c,,29/08/2023 10:08,29/08/2023 10:08,29-Aug-23,,,,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
3cbda07f-55fe-45b9-9b4b-5659a8f7b938,Outcall,Returns,Return request,Blacklist any such dubious and fake websites which cheat customers,54a8dc75-ab04-44f8-8ae4-31b9f52cd142,,29/08/2023 17:53,29/08/2023 18:07,29-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
359ea02b-bf05-4486-98a5-995c8ce3120b,Email,Returns,Reverse Pickup Enquiry,All fone,25e2fa54-adcc-4af9-ab42-4ecd72119ce2,,29/08/2023 12:16,29/08/2023 12:30,29-Aug-23,,,,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
7087d083-57e5-4b57-849f-540caaf00eab,Inbound,Cancellation,Not Needed,,5cced668-5118-468e-ad12-19cce173d116,,29/08/2023 12:31,29/08/2023 13:17,29-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
e5d83471-75f3-4aed-8ffb-7b7c5fbb1804,Inbound,Refund Related,Refund Related Issues,Happy with us,71e75c3e-69b9-4cbd-a497-06daeb68fe12,,29/08/2023 12:38,29/08/2023 13:08,29-Aug-23,,,,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
f05ad9eb-0632-47f1-a816-50075317672b,Email,Returns,Return request,,2dc84fc0-d71b-497b-a1e8-aa45661901a1,,29/08/2023 13:10,29/08/2023 14:13,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
5693f610-ab2c-4f2a-a0f1-ffd67b99f26d,Inbound,Shopzilla Related,General Enquiry,Ok,191c7466-eb6e-412c-9c47-28c542af521b,,26/08/2023 21:04,29/08/2023 17:25,29-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
6bbcfa64-39b9-409d-a2aa-421752086fa1,Inbound,Returns,Wrong,,272377bc-4cd9-4e38-a2ae-1aa8bf2ed250,,29/08/2023 18:42,29/08/2023 18:46,29-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
49561797-2290-4728-8b17-cbcc61b7a72e,Inbound,Returns,Reverse Pickup Enquiry,,caa0f4d2-76e2-444e-8f39-3d11922a0f31,,29/08/2023 17:08,29/08/2023 17:17,29-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,4
19f0234f-bbf9-4925-a575-49a1ec9493b9,Inbound,Order Related,Installation/demo,,3d8b848b-f3d7-4460-9f40-53f80a85265c,,29/08/2023 17:45,29/08/2023 21:09,29-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
96df5df5-a04d-4bcc-83b6-9e40a8254a42,Inbound,Returns,Return request,,78654da5-9d82-4060-8580-b1608b3379bb,,29/08/2023 19:41,29/08/2023 19:49,29-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3bd5867a-ab12-4888-8328-ca446be1c027,Inbound,Order Related,Delayed,,221d2f6c-dd71-4f5e-84c6-03ab3a46361e,23/08/2023 13:04,29/08/2023 23:42,29/08/2023 23:46,29-Aug-23,BHIWANDI,Mobile,21999,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
77668c38-5271-430d-8dba-a984f91e4e0e,Inbound,Order Related,Installation/demo,Very good ,bc6daf33-b2a6-413e-8ad4-826c8c01b326,,28/08/2023 19:27,29/08/2023 01:40,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
e3a289cd-3c19-49c6-821a-1b2c87d5cac1,Outcall,Returns,Reverse Pickup Enquiry,Not sort,0e33b981-46fb-4674-ac0b-5c647baa1373,,29/08/2023 10:20,29/08/2023 18:50,29-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,3
f57c62ef-5bcc-4bf1-bffd-a4983664390c,Inbound,Shopzilla Related,General Enquiry,,145c17cd-138a-49dc-8d15-a27120441ac5,,29/08/2023 10:33,29/08/2023 10:42,29-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,4
7b19fa92-e78d-47f1-9639-833f430218bf,Outcall,Order Related,Order status enquiry,,7aebd8c6-71d2-408e-a06a-1ce3a0e62d3a,,29/08/2023 13:08,29/08/2023 13:11,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
fc14a933-ece8-4857-97ca-50654231f9e0,Inbound,Returns,Wrong,,5802da79-f21f-4818-89f2-e26e6b574067,,29/08/2023 15:53,29/08/2023 17:15,29-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
4d6b3926-438a-46b9-a369-9be8d2ae4dcf,Inbound,Returns,Return request,Please timley update all query,fd48ae2b-c4ac-4a41-8e7e-db6bc9cf2a4c,,29/08/2023 10:03,29/08/2023 10:19,29-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
0819f701-79ec-4eee-88e6-5d0634c71583,Inbound,Returns,Missing,Best,a269b486-f8ae-4ef9-97e3-fea3d576a049,,29/08/2023 13:45,29/08/2023 13:47,29-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8c8b07f8-3769-4b8e-ac3e-b72986fd5f62,Outcall,Feedback,UnProfessional Behaviour,,f1864487-b641-439e-aae8-320bf90f5857,,29/08/2023 14:06,29/08/2023 14:07,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
dd411d47-48c2-43b9-881c-d356be150d3c,Inbound,Order Related,Order status enquiry,,80c0357b-3c3f-4b20-aaef-9d21c25eec58,,29/08/2023 09:34,29/08/2023 14:47,29-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
c16dc874-fe5c-47c5-8cde-d55d9ab4acb1,Outcall,Order Related,Order status enquiry,,96dadd3c-5318-41ea-9b77-9909e42915de,,29/08/2023 13:30,29/08/2023 13:30,29-Aug-23,,,,,Joseph Smith,William Park,John Smith,31-60,Morning,5
29921570-aaab-4432-93c7-7d87da84e2aa,Inbound,Returns,Fraudulent User,,e065e0dd-fdb1-48ae-87f8-5e4d210189e9,,29/08/2023 10:11,29/08/2023 10:12,29-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
a0a608aa-b86f-4e47-8d4c-664e7206f12b,Inbound,Cancellation,Not Needed,Excellent ,b4303601-e385-46f7-82b3-b4a313ac2083,,29/08/2023 11:14,29/08/2023 11:15,29-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
1d55c420-7fe9-47b7-a722-76d6ace736a8,Outcall,Offers & Cashback,Affiliate Offers,It's already 20 days from I raise a complain.But still It's not solved.,4926d020-2899-4b5a-af3d-85658547e837,09/08/2023 22:20,29/08/2023 12:50,29/08/2023 13:03,29-Aug-23,,GiftCard,10000,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,1
f739ad76-6b12-4cfc-b555-2b8ad73c7407,Inbound,Order Related,Delayed,,fad1fcb1-beb9-47bc-8770-878b5bcdc7f9,,29/08/2023 12:45,29/08/2023 21:53,29-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
a25579bd-814f-4f5c-86b4-323cb14f29ed,Inbound,Returns,Return request,,28c1ee6e-ddc8-40a2-905b-31f84f0550df,,29/08/2023 16:50,29/08/2023 16:54,29-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
47657f55-e129-4273-a767-e13c6082cf85,Inbound,Returns,Return request,Thanku solve my problem ,840946c4-f7cf-4290-9f12-e02c7d96e518,,29/08/2023 09:07,29/08/2023 09:09,29-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
7cd2ac93-7ed4-468c-a449-ee9431b959be,Inbound,Order Related,Invoice request,I wish to have different billing address from that of delivary address which can be done in SuperBuy but not in Shopzilla,ce01cb7a-8026-4bc5-bd37-30d0b33c96d4,,29/08/2023 11:44,29/08/2023 11:47,29-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bd5bfcbd-afc7-4bab-8490-f120d1a3b35f,Inbound,Feedback,UnProfessional Behaviour,,200da9bb-862d-45d9-8162-dda4fa2817db,,29/08/2023 17:51,29/08/2023 17:55,29-Aug-23,,,,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
509de5f6-3f47-4bad-91f7-a44325282de0,Inbound,Returns,Missing,,b720933e-b114-4e7a-96a1-674fe0ed0daa,,29/08/2023 20:39,29/08/2023 20:49,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fea5642a-14f9-452a-b075-b282c3be7241,Inbound,Returns,Exchange / Replacement,,9c091e42-8582-4e67-a96c-34e369d206bf,,29/08/2023 09:32,29/08/2023 10:40,29-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
8776c1df-cf7d-4810-876c-3cb222dc0a74,Inbound,Returns,Return request,,884518bb-2bbf-4131-91df-ec65a3b03479,,29/08/2023 20:05,29/08/2023 20:32,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
007d2497-e798-461c-82d1-fd4a8d8f8bbe,Inbound,Refund Related,Refund Enquiry,Dear team Very poor customer service in Shopzilla team so pls improve your customer service pls request him improve your customer service RegardsGaurav DubeyThank you ,15719506-ec05-4146-b6ae-f4e26815c877,,29/08/2023 20:46,29/08/2023 20:51,29-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,1
10b16879-1e25-44bb-afa4-4e5a7d267471,Inbound,Returns,Reverse Pickup Enquiry,,53233703-2fc5-49d3-b533-b0e23b28a406,,29/08/2023 14:12,29/08/2023 19:43,29-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
923783b4-369e-4f71-b420-01c726677f6b,Inbound,Payments related,Online Payment Issues,,562e75f5-b654-44a2-964f-76b35cd9eb90,,29/08/2023 14:51,29/08/2023 14:53,29-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
31e60fbe-b248-4a05-a1a7-ba37d674c15f,Inbound,Payments related,Wallet related,,490763a2-5a6b-40fb-91fb-0e2396e5837b,,29/08/2023 21:27,29/08/2023 21:51,29-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
254e8fc6-6f85-490e-a657-d295279a79bd,Inbound,Returns,Missing,Nice ??,db971a1d-7961-4dfd-a21c-88facdf7e341,,29/08/2023 21:47,29/08/2023 21:51,29-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
35bf7a80-a05e-450a-8cb5-4e469f3f1ec8,Inbound,Order Related,Order status enquiry,,9d7f26d8-69d9-45f3-89e7-2a7b10e421a9,,29/08/2023 14:17,29/08/2023 15:03,29-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4b8889e4-3503-4601-8363-9e5eace5448d,Inbound,Order Related,Delayed,,d2a21f52-d9cd-470d-bc12-5efc6dfc86f5,,29/08/2023 17:48,29/08/2023 17:52,29-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
1bf90376-f3f7-4531-bb75-0cec3c08e166,Inbound,Order Related,Delayed,,19fb1dd8-2d3f-4cbf-9186-53b00a823b4d,,29/08/2023 23:06,29/08/2023 23:08,29-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
f0731ae7-e301-4fe7-9013-53e99f12bab8,Inbound,Order Related,Delayed,Very nice help ,b910f5a6-de20-4a43-97ef-f6d75434c517,10/08/2023 03:13,29/08/2023 10:57,29/08/2023 12:07,29-Aug-23,SHADNAGAR,Books & General merchandise,222,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
94b1ef63-70e0-4293-bbb2-8b15c9dc21dd,Inbound,Returns,Reverse Pickup Enquiry,,63491f40-e21e-41d0-8169-9cf9fd0a44c1,,29/08/2023 13:52,29/08/2023 15:15,29-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
5b8a5347-cba6-4430-8d27-40a0f94c1521,Inbound,Refund Related,Refund Enquiry,,bdf56809-b713-40d1-8de0-cda77c773c84,,29/08/2023 20:05,29/08/2023 20:17,29-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
c03da4ca-638d-43fc-8599-76540d25e193,Inbound,Returns,Reverse Pickup Enquiry,,15c33c03-5eea-4779-bdca-07134c4ec0b1,15/08/2023 17:07,29/08/2023 08:39,29/08/2023 08:40,29-Aug-23,GORAKHPUR,Electronics,899,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
221118cf-cb27-4bdc-a28f-2bf74aab945a,Inbound,Returns,Missing,,3dff18fe-900f-4d64-b6ad-5da514cbc70a,,29/08/2023 12:25,29/08/2023 12:26,29-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f93bbfc5-c4f0-4e56-91fe-6cea3eee63ef,Inbound,Order Related,Delayed,,510154a4-2c45-4d7a-bb72-f95944328c09,15/08/2023 16:07,29/08/2023 11:37,29/08/2023 11:40,29-Aug-23,MUMBAI,LifeStyle,324,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
6bf9e7b8-fc09-4cc4-94ec-93bdb84a1033,Inbound,Returns,Return request,,31573c40-38b1-4c9b-868f-efc59c6aa154,,29/08/2023 09:03,29/08/2023 09:11,29-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,4
e9cbd87a-4040-4ae8-b0b8-88db7e5f7588,Inbound,Product Queries,Product Specific Information,,32030974-43ee-4204-925f-33101b284bb2,,29/08/2023 14:48,29/08/2023 14:49,29-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
ecfb0098-eff7-4bc5-9e58-e0ca5dbcda6f,Inbound,Feedback,UnProfessional Behaviour,,82318575-5243-469f-970e-1d9721ec2d69,,29/08/2023 19:56,29/08/2023 19:57,29-Aug-23,,,,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,5
e52e2f01-f1d5-48e5-b5d7-c5ff2c346866,Inbound,Returns,Fraudulent User,Na,818ae0e9-803a-49b6-8845-1758bbe56d14,,29/08/2023 12:40,29/08/2023 12:41,29-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
3c782517-2515-4038-8e4b-94d8bbce8d48,Inbound,Shopzilla Related,General Enquiry,,e1c47dfb-fd1c-408b-a0df-fdd36eef7383,,29/08/2023 08:31,29/08/2023 08:34,29-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
21b6cd61-d267-4988-9d99-17589b915214,Inbound,Shopzilla Related,Signup Issues,Nice job done by amit,c1154c25-e261-4489-b6bc-6810ea9d5a70,,29/08/2023 10:52,29/08/2023 10:53,29-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
5c797a8e-59c1-445c-9e53-268851b18932,Inbound,Order Related,Delayed,I am not satisfied and you also delayed my order,c737e8bd-6628-415a-b0a4-bd0606dbd29c,24/08/2023 19:48,29/08/2023 08:04,29/08/2023 09:18,29-Aug-23,NEW DELHI,LifeStyle,397,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,1
33d5eaaa-5aa1-4863-8657-0a5449f2bfdd,Inbound,Refund Related,Refund Related Issues,,943cd450-60d1-4b6a-a13a-39f8a94ed6aa,,29/08/2023 07:11,29/08/2023 07:16,29-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,4
f1b456da-416d-4272-990e-a05100255ed4,Outcall,Cancellation,Return cancellation,,ecc56865-c434-4631-9406-5668dd2039c3,,29/08/2023 18:27,29/08/2023 18:35,29-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,1
bff8ef95-90fb-438c-92ed-1014a5033525,Email,Returns,Reverse Pickup Enquiry,,21d9ca64-2e7e-49ba-8a15-86c8aa1a2057,19/08/2023 14:23,29/08/2023 12:22,29/08/2023 12:25,29-Aug-23,VADODARA,LifeStyle,597,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,4
a800a612-7c7e-4d2e-ac4c-d91b0b022d65,Inbound,Refund Related,Refund Enquiry,Thank for help ,17f5c47e-ef8a-4158-becd-75591753f8b7,,29/08/2023 21:49,29/08/2023 21:49,29-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
fd4ba138-7c01-4fac-9fe1-38b537549e8d,Outcall,Returns,Reverse Pickup Enquiry,,16ff7f2c-5ba4-4ed0-9c3c-e5141caac405,,28/08/2023 20:37,29/08/2023 12:19,29-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a528c332-b16e-4835-9409-2391e6eead95,Inbound,Order Related,Priority delivery,"ordered 5 items, paid for it all, but received only one item. Needed help, called customer support, couldn't hear her properly. Please refund the money. Or send the correct items. Thanks",7b1125e9-c7c6-4f8b-aeb9-5c0bd0ff71ba,,29/08/2023 10:06,29/08/2023 10:51,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
a3cf9f12-b698-4c1b-acd9-0b7fdf011220,Inbound,Product Queries,Product Specific Information,,51510d6b-e35a-4b73-b953-995647519d53,,29/08/2023 11:06,29/08/2023 11:11,29-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
c6724ef8-9e1c-4934-b06b-d761842f15e7,Inbound,Returns,Missing,,e642ec7c-e7f7-4baf-bb9d-6cf49a31677e,,29/08/2023 13:20,29/08/2023 14:07,29-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
bd658718-baf9-48a6-a3f2-3197b6d691f6,Inbound,Product Queries,Product Specific Information,I hate Shopzilla.send another product Nokia 110(2023) instead of Nokia 110ta 1803ds.customer executive not solve my issue and tell product is non   am already complaint consumer forum (Your Grievance has been successfully lodged and your docket number  To know the status of Grievance v,78e0ac3e-5505-4d05-a4e0-9fef9845280d,,29/08/2023 16:22,29/08/2023 16:24,29-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
c8ff954b-e0d3-4fab-a756-53b34cdb6193,Inbound,Returns,Missing,,6c04040c-a0c9-40a5-9448-995b7f242cb5,,29/08/2023 18:08,29/08/2023 18:17,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
30d9539a-3ef1-4cc2-87e0-ba091639ca9e,Inbound,Returns,Fraudulent User,,39b82afd-f671-4baf-be21-2d9418a09773,,28/08/2023 19:06,29/08/2023 00:03,29-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
e0a094ef-7d58-4284-a54c-a06dbc105f58,Inbound,Returns,Reverse Pickup Enquiry,Accha ,de9b4b1a-f15b-4dda-a77d-6579ad9dd0dc,,29/08/2023 19:26,29/08/2023 19:27,29-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
95d3da48-67ee-4762-a332-b095f27b6a5c,Inbound,Order Related,Installation/demo,Very bad ??,38139138-dd9f-408b-92d3-3059ecddf3f9,,29/08/2023 20:47,29/08/2023 20:49,29-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
e50b41a8-4005-4d05-afdd-5219ef6410e2,Inbound,Order Related,Order status enquiry,Firozkhan ,cd9b9f13-0496-4f54-ab57-9cc16e53bf1f,21/08/2023 21:49,28/08/2023 21:16,29/08/2023 10:31,29-Aug-23,ARARIA,Mobile,1249,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
1dae266a-2713-4b86-9e9e-a9748b06e186,Inbound,Order Related,Delayed,,87090d48-e4c8-4cb2-9a56-f14026f8783e,,29/08/2023 07:56,29/08/2023 07:57,29-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
520b8c9a-60d0-4881-a0f6-1c32ad5671e3,Email,Returns,Reverse Pickup Enquiry,,a10a9b51-5daf-4b25-b1c3-2b11e27290d1,,29/08/2023 11:56,29/08/2023 12:05,29-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
89f47f64-7dfc-4bf1-9d93-51f6986c413a,Inbound,Returns,Reverse Pickup Enquiry,,887cf372-1f4a-4b15-9817-f8ca11ab5899,,29/08/2023 13:27,29/08/2023 13:29,29-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
4d001aad-32b0-4ea6-89b6-8a277a215c6e,Inbound,Order Related,Seller Cancelled Order,Too bed service order will cancel again angain,f8f2c760-4dd7-4478-a407-c68dc32f04a5,,29/08/2023 19:11,29/08/2023 19:41,29-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,1
065fd289-053c-4b04-b706-45cfec7eadfa,Inbound,Returns,Reverse Pickup Enquiry,,5fa342cf-757f-451e-a8d1-bdecb9e8120b,26/06/2023 16:07,29/08/2023 11:47,29/08/2023 13:05,29-Aug-23,NAWADA,LifeStyle,629,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,2
8b73ed8a-65a7-42bd-9f1e-506ba9a6872e,Inbound,Returns,Fraudulent User,,69df3503-af85-44ae-b8a5-745e6b947453,,29/08/2023 12:32,29/08/2023 12:39,29-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
a791c310-95ef-46d2-844b-922f4acdfee7,Outcall,Others,Call disconnected,,2f4790e5-6e8c-43a3-ab02-a4a45d987555,,29/08/2023 12:43,29/08/2023 12:47,29-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
f038a21e-95f6-4772-8341-b60cfccbdc53,Inbound,Order Related,Delayed,Thanks,c9af2b9c-d715-48c7-8df3-2b773179aacd,,29/08/2023 14:45,29/08/2023 17:35,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
758df072-b6e6-4d71-8cfd-5e0e576c2afc,Inbound,Returns,Technician Visit,,dce6b404-3148-4d0e-8621-580961069435,,29/08/2023 20:39,29/08/2023 20:47,29-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,4
d002ca3e-20a7-46b3-b4fd-01a36a435509,Inbound,Cancellation,Return cancellation,,130dc024-05b4-486a-9e21-aceceee8fd13,,29/08/2023 18:04,29/08/2023 21:43,29-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
f0f8ba39-8c72-48a8-a3f6-81a3af6830a0,Inbound,Offers & Cashback,Affiliate Offers,Thanks for dear ,eff543f1-4606-4817-bbad-d7324323d199,,29/08/2023 09:07,29/08/2023 09:13,29-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
a902432d-bb6c-4197-82a5-592e1702e333,Inbound,Order Related,Installation/demo,,8befd620-1a91-42b9-a6bb-81e1ad50c5a5,,29/08/2023 12:01,29/08/2023 12:03,29-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
650d55b6-c6c1-4742-a41e-dd5567749f73,Inbound,Order Related,Priority delivery,Nice ,659a1dec-1ee7-4f3b-b957-a2e0ff32937c,21/08/2023 23:08,29/08/2023 08:48,29/08/2023 08:51,29-Aug-23,NAWADA,Electronics,399,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7f8ec0e1-2a33-4502-b7e2-883ed04b5961,Email,Order Related,Delayed,,280d5125-80a1-4d4e-bb74-37d808abbec2,23/08/2023 15:38,28/08/2023 14:51,29/08/2023 13:51,29-Aug-23,JANSATH,Mobile,13999,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,1
27e8a523-a8d3-4ee7-ae85-9c5af30ba236,Outcall,Order Related,Priority delivery,Thank you Shopzilla ,1171eaaf-81e1-49b1-a5af-21a68c561bdb,22/08/2023 16:12,29/08/2023 13:45,29/08/2023 13:54,29-Aug-23,MUMBAI,Books & General merchandise,286,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
8fbf43b0-a596-480a-8812-f267b30f7de7,Inbound,Order Related,Order status enquiry,,83f5784b-471d-4f00-8492-fc5c632f2645,,29/08/2023 07:56,29/08/2023 08:04,29-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
668d987b-94bd-47d4-ac8f-10faa5d127a8,Outcall,Refund Related,Refund Related Issues,"The first interaction was good with the female executive but got the call from fli  in the evening & the female executive was not understanding the issue & imposing the policies only. I was frustrated after had a conversation with her. I want a resolution on my refund amount asap. I care a damn about that seller refunded or not to me, I have a shared upi app transaction history screenshot with the first caller female executive & blind person also can see that after 18th august no transaction was there. ",72e39f62-bcfd-4616-b956-0b6305e3b23a,,29/08/2023 14:00,29/08/2023 22:46,29-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,4
86102d72-4d3a-4c15-83b9-b75944e36fe1,Email,Returns,Reverse Pickup Enquiry,,03dbdd77-8773-4f49-8a3c-beed1b581918,21/08/2023 08:20,29/08/2023 19:00,29/08/2023 19:06,29-Aug-23,HYDERABAD,Books & General merchandise,168,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
2fa7409b-4c48-4f35-87e8-2f91ebb6fa04,Inbound,Returns,Fraudulent User,Make products refund easily ,c4f6f5b9-3f6e-4675-8b9f-da2abb98b6c4,,29/08/2023 17:43,29/08/2023 18:25,29-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
26d0aeda-cdb1-4130-83ed-86ba8550abb7,Inbound,Order Related,Priority delivery,Good,876acfc7-cba9-469e-9ff6-4836b7b2cd80,,29/08/2023 00:15,29/08/2023 00:58,29-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
bfb23284-1de7-42f7-ac5e-fb26347f7e43,Inbound,Returns,Exchange / Replacement,,5f69058a-63bf-413d-9bfa-307bb19a805f,,29/08/2023 10:14,29/08/2023 10:23,29-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
c7899f96-c98f-4dcf-9d54-310b27832762,Inbound,Cancellation,Not Needed,,586b470f-a980-4fc6-817e-b96eb1ce78df,,29/08/2023 21:29,29/08/2023 21:35,29-Aug-23,,,,,Olivia Nguyen,Carter Park,Michael Lee,>90,Morning,4
93a54a36-9b89-4874-9874-34df22a900e8,Inbound,Order Related,Order status enquiry,Good,5fe9d78e-69e8-49c7-9203-7916b61206f2,,29/08/2023 20:38,29/08/2023 20:39,29-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
5259bc17-12cc-45bb-856f-26e571166376,Inbound,Shopzilla Related,General Enquiry,,0cfb9e66-27b7-4fac-8185-e18c28e5a370,,29/08/2023 11:40,29/08/2023 11:52,29-Aug-23,,,,,Rebecca Miller,Oliver Nguyen,John Smith,>90,Morning,1
ac22b5be-26bb-4e6f-b219-588566e7ccbd,Inbound,Order Related,Installation/demo,,2cce9c47-5be8-4259-8339-a0b292d48115,,29/08/2023 09:50,29/08/2023 10:02,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
29c51383-282e-4751-b830-a2ebe9f97c1c,Inbound,Order Related,Order status enquiry,,6ea842e8-991c-45c7-ac80-22912d2ae529,,29/08/2023 07:46,29/08/2023 07:49,29-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
999f992a-aace-47da-a6a3-43fb08c9c793,Inbound,Returns,Reverse Pickup Enquiry,,0dfa5720-0ae8-46a8-896e-57987de0c880,,29/08/2023 11:48,29/08/2023 11:49,29-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
497e1c4c-45c2-4ea9-bfef-d0e51ba29678,Inbound,Returns,Reverse Pickup Enquiry,,d83d5ae2-be48-434f-87fd-47ade41a6bba,,29/08/2023 17:41,29/08/2023 17:47,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
9f9369fa-ceaf-4a98-b32b-1d303914462f,Inbound,Returns,Return request,Nice,e81e78f6-9b60-4952-a83f-e44abe7cd4ff,,29/08/2023 22:14,29/08/2023 22:23,29-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
1685dc3a-273a-4dc9-a390-fa2f0819321c,Inbound,Order Related,Priority delivery,,b0877c2f-5a0d-464f-8d20-ff9081d0c7ad,,29/08/2023 08:22,29/08/2023 21:54,29-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
493ce046-a9ac-4b82-82a3-9eda1c17fc93,Outcall,Returns,Return request,YOUR CUSTOMER SUPPORT IS VERY GOOD.,7fa52c3f-4788-4e72-8941-3cf2cda41d92,,29/08/2023 00:41,29/08/2023 00:45,29-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b7cc348e-b6e8-43ea-a65b-e23b2d63c067,Inbound,Shopzilla Related,General Enquiry,No,f2bec1db-de65-4105-9056-7b4ed8fe9b57,,29/08/2023 04:51,29/08/2023 06:10,29-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,1
3415ce8b-fef8-4150-9030-11b716b247f0,Inbound,Returns,Reverse Pickup Enquiry,,4265b2a5-cfc9-4ac9-9e69-f73b5837c400,,29/08/2023 14:33,29/08/2023 16:06,29-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
1908ab28-db54-41f0-a245-0bbeb76708b1,Inbound,Shopzilla Related,General Enquiry,,1b591c26-9a5b-4ce9-aa42-2ac89ad35f61,,29/08/2023 18:51,29/08/2023 18:51,29-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
ad9593cd-01c8-4db3-ad3e-a39a546b2c53,Email,Refund Related,Refund Related Issues,,ad8e6a86-fab4-4c1d-a6a0-1541dfcd2060,,29/08/2023 16:55,29/08/2023 16:57,29-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,1
a72a988d-012b-4bad-b3eb-cb4daaaefee8,Outcall,Payments related,Payment related Queries,Good experience I like it ,3804644c-35c7-4b41-a471-eb2312d262bd,,29/08/2023 17:38,29/08/2023 17:42,29-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
c98a3405-2ec3-4c0e-a1a0-59af1325589a,Inbound,Returns,Service Centres Related,,59ec9566-d410-401b-8bc2-a37d42e09ec1,,29/08/2023 19:08,29/08/2023 19:12,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
7e90dc62-503a-4658-b115-4f2993c618cf,Inbound,Shopzilla Related,General Enquiry,,b222e2fc-1a1f-49f7-8fe6-b2c01c6f8ae6,,29/08/2023 22:58,29/08/2023 23:20,29-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
0295cd0d-1375-481e-8b8a-ca975933292e,Inbound,Order Related,Order status enquiry,,23c74de6-b785-4fa4-bad6-480e18341247,,29/08/2023 07:48,29/08/2023 08:10,29-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
aae0fc2d-9e51-423e-b64c-0be53b686f1e,Inbound,Returns,Missing,,6bc05875-3d6b-45bf-b4de-7f98cab65408,,29/08/2023 13:30,29/08/2023 13:35,29-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
eb724111-a3bb-40c6-894a-9b40b3481007,Inbound,Refund Related,Refund Enquiry,,c32ed969-f8d4-4f79-8a5e-8172c6340087,,29/08/2023 17:13,29/08/2023 17:33,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
652c1f8d-55b8-4f1c-84b1-fac8eaa5bf56,Inbound,Cancellation,Not Needed,,201f88ac-e889-47f6-a967-3f28b8468e54,,29/08/2023 15:21,29/08/2023 15:22,29-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
63a6c813-a681-4ad6-83db-0f3aef8dd7e6,Inbound,Payments related,Payment related Queries,,f9dfa111-438d-4b81-b714-36f9bda04c23,,29/08/2023 16:54,29/08/2023 16:54,29-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
988a490e-f55c-4d2a-b512-cc1a79c974b8,Inbound,Order Related,Order status enquiry,,bb4b32fd-b1c8-4fd3-b553-1342fcbb0114,,29/08/2023 07:49,29/08/2023 11:17,29-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
fe4a5a8e-d21b-4cec-b615-f8b8f5eea4d6,Inbound,Returns,Fraudulent User,,9b58556c-d48a-4b7a-94a6-81fdff37281e,,29/08/2023 22:15,29/08/2023 22:16,29-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
c1743f4e-12cf-43d9-a482-f8af8a20adbe,Inbound,Order Related,Delayed,Thanks for ur support ,8d35744a-1b05-497b-9086-855a8d0b8e2d,,29/08/2023 08:24,29/08/2023 08:25,29-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
3ca34427-b54f-4ea6-9b99-3442a214e83d,Inbound,Order Related,Priority delivery,,fc9d29c7-6f44-4a6f-9184-878ac24d5fef,,29/08/2023 09:00,29/08/2023 09:03,29-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f5579eba-ff23-4b1a-be02-5d44459c007e,Inbound,Returns,Service Centres Related,Thanks to customer service supporting thanks to Shopzilla ,b0ea7b83-e074-41a4-b9fb-41e805222be7,,29/08/2023 20:31,29/08/2023 20:35,29-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
c3fdefc5-05fe-44a8-b508-c4583c2ac322,Inbound,Returns,Return request,,4f82dafb-2a2d-4abc-a9dc-05a3b482cf43,,29/08/2023 10:47,29/08/2023 10:55,29-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
4c6b13a9-476c-4d2f-ad6d-ff6bd5835225,Outcall,Shopzilla Related,General Enquiry,,3efe9780-7c9a-4760-876c-dc34ff56fcfb,,29/08/2023 11:56,29/08/2023 11:57,29-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
bf8a1b19-6fdb-4353-a3ab-b55ab33513c9,Inbound,Product Queries,Product Specific Information,Please go through all my conversation,988606fc-6395-44b0-93e1-b73951a8007a,,29/08/2023 15:24,29/08/2023 16:54,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
c0438ebc-d102-4eb9-b993-d30f237cd904,Inbound,Order Related,Installation/demo,,4f5e2ae2-c1c9-4343-868f-3c9b2325092e,,29/08/2023 16:01,29/08/2023 20:36,29-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,1
c3ec0291-a685-4321-b9bb-9e5cabc3afa0,Inbound,Returns,Reverse Pickup Enquiry,,4c2d99e8-46b3-4a4b-9d95-cc9b0aa37afb,,29/08/2023 16:05,29/08/2023 16:14,29-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
1dd7f6e2-750e-4a9b-9d50-188f3efceb34,Inbound,Returns,Reverse Pickup Enquiry,,4aae30eb-7769-459e-a5b0-81457e003265,,29/08/2023 16:21,29/08/2023 17:23,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0b78e922-b2b5-4a2c-b685-9de3f5ad5b43,Inbound,Returns,Return request,,e68c867f-5293-4844-813f-07041378f3e3,,29/08/2023 19:42,29/08/2023 19:46,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
11ecc334-bb4b-4c82-8a77-66e5eb2585a4,Outcall,Returns,Return request,Very happy ,16cf5791-44b0-4daa-88c5-478ed4aebe06,,29/08/2023 20:31,29/08/2023 20:43,29-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
e98b046e-467d-414d-a0c2-339ae795d516,Inbound,Returns,Return request,"Please allow the customers to check the product while receiving as such issues with missing, damaged and wrong product are quite often",a7821934-0eb9-4774-b6d9-43212d94c87c,,29/08/2023 22:45,29/08/2023 23:46,29-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
db0e559d-2771-4a62-bc3a-c8439fa4800f,Inbound,Order Related,Delayed,,d464356e-05cd-4f09-8642-291ea71eca5d,16/08/2023 09:33,29/08/2023 14:04,29/08/2023 14:06,29-Aug-23,BOARIJOR,LifeStyle,657,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
53e45fb6-06cf-4464-9cd0-eae914db9bd7,Inbound,Returns,Missing,Helpful customer support ,7e116f8c-cb23-474c-81f2-357db315364a,,29/08/2023 10:56,29/08/2023 10:59,29-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9e6d8afc-9105-4388-9805-c92057a1319f,Inbound,Order Related,Customer Requested Modifications,It's helpfulI like this information about my order ,3b7808ef-f20b-43d1-a213-fdb4643a1ae3,,29/08/2023 11:00,29/08/2023 11:03,29-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b4d98328-eaf1-4666-bd1c-5f26e017443e,Outcall,Shopzilla Related,Signup Issues,,cab35a9a-33e8-4412-8936-5d24f3a832ce,,29/08/2023 11:58,29/08/2023 14:40,29-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
63092ec1-7747-4142-8d0a-95fa9b2e5b78,Inbound,Returns,Return request,,4c7dc5a5-4acb-4c8c-bb8d-6eb98cbbd459,,29/08/2023 17:17,29/08/2023 17:26,29-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
35f321d8-c8fe-4539-8712-63fa87223083,Inbound,Order Related,Delayed,,289993a4-6a06-45e3-ac62-51b8a65d40db,,29/08/2023 11:43,29/08/2023 19:23,29-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
53030650-6750-4975-be55-e28c90d91965,Inbound,Order Related,Order status enquiry,,eaac4602-260d-457b-a29a-41ce37811b30,,29/08/2023 06:53,29/08/2023 06:57,29-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d2d28021-5f9d-45d1-928f-da9024b1a69a,Inbound,Shopzilla Related,General Enquiry,,87886618-7401-4329-b6a5-c398957f8652,,29/08/2023 09:25,29/08/2023 09:29,29-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,3
678df2cb-79c4-48de-99d8-1c3cdc271162,Outcall,Order Related,Installation/demo,,2bd0826a-0ec5-4bef-9039-9a7f6bde28f7,,28/08/2023 11:59,29/08/2023 15:49,29-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
2f2865eb-6795-48b7-b020-f3705db6936f,Inbound,Returns,Reverse Pickup Enquiry,If there was negative remark I would have given that very hopeless people u r,02424ac1-608b-4a69-b53b-32e254fb690b,,29/08/2023 12:13,29/08/2023 12:15,29-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,1
81372e28-ab8a-48f8-9fe0-de60036b9511,Inbound,Order Related,Delayed,,6757a4ff-57b7-4057-87c0-7e86ae7c6819,,29/08/2023 16:15,29/08/2023 16:17,29-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
0b8f5fda-394a-41b9-b034-ed43f6e5783e,Inbound,Returns,Wrong,Thank you ??,01ec06b5-540b-4a5a-abdf-4ed66936b7a4,,29/08/2023 16:58,29/08/2023 17:02,29-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
6bfa07b8-4c43-451e-8bad-a2d993dc8490,Inbound,Product Queries,Product Specific Information,Customer is suffering because of you ,39a1d6f8-4ba8-4d2b-8329-f90ff6456f87,,29/08/2023 01:03,29/08/2023 01:22,29-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,1
fce6caae-192e-4e70-a78d-7d0f11dc2f46,Inbound,Returns,Return request,No,eba3e390-baa4-4748-994a-48e312909a14,,29/08/2023 09:11,29/08/2023 09:16,29-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,4
dee584d7-6e0b-4c93-b68e-3b55ef356faa,Inbound,Order Related,Priority delivery,,27738db3-4d04-42ad-9946-7d1f42b38028,,29/08/2023 23:48,29/08/2023 23:50,29-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
75288f31-3b4b-43e2-8ced-65c6d1571701,Inbound,Returns,Reverse Pickup Enquiry,,ac10bf85-a367-49e4-b85a-0301397b989a,,29/08/2023 10:07,29/08/2023 10:11,29-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
3de5e8de-65a1-4f79-b84e-cb422c5fa063,Inbound,Returns,Reverse Pickup Enquiry,,4f9966e9-2a44-4447-b70e-acc3ae1f9580,,29/08/2023 13:43,29/08/2023 13:53,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
b5e0b577-f64e-43f6-99ec-b41f6d265ef6,Inbound,Returns,Reverse Pickup Enquiry,,8450f6ef-ad15-4fe7-8893-bbc4ece74cbe,,29/08/2023 21:39,29/08/2023 21:42,29-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
0025c523-f9dd-4fe0-a486-c032996032d4,Inbound,Order Related,Delayed,,72389262-9f22-429d-a259-5a94ba0d15b4,06/06/2023 01:27,29/08/2023 10:26,29/08/2023 20:44,29-Aug-23,KOLKATA,Furniture,31999,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
1581393c-0e09-4bf9-9d52-6dd175e128c8,Inbound,Cancellation,Not Needed,,e68ae18a-b570-40e7-b1a6-98d77a01d9bd,,29/08/2023 09:21,29/08/2023 09:26,29-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
a1bcca32-324a-4d0f-bed2-f8e20fa1dd00,Inbound,Order Related,Installation/demo,,bd141665-b4ac-4a72-93d6-cd2ee292c11a,,29/08/2023 10:30,29/08/2023 10:54,29-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
5aeee751-ed01-4aaf-b3f1-9b99e21cf978,Outcall,Order Related,Order status enquiry,Waste service ,073d1106-f938-4d7a-ab7f-65bef93b4ea5,,29/08/2023 21:01,29/08/2023 21:02,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
3abcd08b-496c-4766-aeab-d0e9b50c5f53,Inbound,Returns,Return request,"The coustomer support, Mr.   is very helpful n polite.",a14d65c0-cbc3-4356-b6c1-950fd7da114a,,29/08/2023 13:09,29/08/2023 13:12,29-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9d188a21-42e9-4aaf-8144-cab3c1d48ab7,Inbound,Order Related,Delayed,,a22723da-c3d7-4523-9996-483ba04fb7b7,,29/08/2023 20:24,29/08/2023 22:28,29-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
33082991-b12e-4e3f-8788-3039883de92a,Inbound,Shopzilla Related,General Enquiry,,c1def92a-07f9-447a-855d-535578f652ec,,29/08/2023 17:39,29/08/2023 17:46,29-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f5eeada2-2e06-4904-b2ba-5e366c4d02f2,Inbound,Order Related,Delayed,,53dbe57f-b545-4031-8764-b286dbd9064d,,29/08/2023 23:02,29/08/2023 23:08,29-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
88bc2abc-cba9-4c25-b647-a413893126af,Outcall,Order Related,Order status enquiry,,6883b01f-8b6e-4232-b99e-bbee700f8d1d,,29/08/2023 10:03,29/08/2023 10:11,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
d793c341-fce8-4d93-bf15-82c36b1ea179,Inbound,Order Related,Delayed,,10d110d7-d890-4674-8757-071c0102202e,,29/08/2023 15:19,29/08/2023 18:23,29-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
1be509ef-d9d2-40e5-85c0-a5c45cbadc6b,Inbound,Returns,Reverse Pickup Enquiry,,a3719de1-76ee-4425-b99e-e5741af237ac,,29/08/2023 10:54,29/08/2023 10:55,29-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
712ecf4d-855e-4cfc-ac63-ee4bdd7c035b,Outcall,Order Related,Order status enquiry,No,24a0d727-3f58-467b-b0b6-da3b06ceed53,,29/08/2023 10:32,29/08/2023 10:34,29-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
95818a6d-3e27-4613-94d1-aa2fcfde097c,Inbound,Returns,Wrong,,a3a719fd-b8f1-4057-a7dd-3bcac1309a50,,29/08/2023 20:44,29/08/2023 20:48,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,2
7570f7c2-395d-41b0-8694-4bdf3edff96b,Outcall,Returns,Wrong,,bd83ab29-39ec-42f9-95ef-f0206e0c7b29,,29/08/2023 09:28,29/08/2023 09:31,29-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
4bc2c3c1-70fa-4951-9fd6-18f810f2544b,Inbound,Order Related,Installation/demo,Good to talk to customer care,a9b28a0a-9056-4746-917d-ce38348c794b,,29/08/2023 11:53,29/08/2023 11:57,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9f462953-1efb-483b-b49d-ee614020b1dd,Inbound,Refund Related,Refund Related Issues,,0f8eb055-da86-498e-a2ed-22815a6e298d,,29/08/2023 20:21,29/08/2023 20:22,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
79813556-d314-42bc-93fe-e2a027269600,Inbound,Refund Related,Refund Enquiry,,786e2a76-2f05-4e49-bd97-61f8b706e525,,29/08/2023 09:06,29/08/2023 15:43,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
60d05159-5c0a-444f-bff9-96d8b963b867,Inbound,Returns,Service Centres Related,Happy ,36bf2605-0d3e-48e1-9f57-ae4c574ae09b,,29/08/2023 13:16,29/08/2023 13:22,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
5ecf0841-f8ad-42bb-86c0-bd3973e6bdf6,Inbound,Refund Related,Refund Related Issues,,c40be4ee-996c-4b9f-8f95-e8ad8043fd42,28/06/2023 22:33,29/08/2023 11:12,29/08/2023 11:12,29-Aug-23,DIMAPUR,Mobile,11999,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cb7558ee-47c3-4ba5-b2a4-6c4fb625f590,Inbound,Order Related,Delayed,Very good,56e2eeb6-1b3b-4ca3-8767-be923be59063,,29/08/2023 07:25,29/08/2023 07:37,29-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2d41c5f5-fd13-4269-b660-cfabe2ff3d9d,Inbound,Order Related,Seller Cancelled Order,,43dafa07-9d56-4531-a5a2-e42a1cce8d00,,29/08/2023 07:48,29/08/2023 07:51,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
1e1d4a1c-a7bb-4d1a-b922-8524646d93a9,Inbound,Cancellation,Not Needed,,175bbbe2-53e4-49c1-9b5a-7801d7b228a5,,29/08/2023 13:48,29/08/2023 13:50,29-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1460d54b-5fde-4263-b5a4-f725e1dd341b,Inbound,Order Related,Order status enquiry,,421860b8-9bf6-47a2-8f98-73a036715924,,29/08/2023 21:11,29/08/2023 21:42,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
c6222522-2a91-40c3-914c-b747cc7e53a4,Inbound,Returns,Service Centres Related,,6f606514-ee00-4ff5-86e8-9fee4b877790,11/05/2023 02:12,29/08/2023 16:02,29/08/2023 17:21,29-Aug-23,MIRYALAGUDA,Home Appliences,44999,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
6b59ad31-7f0f-4abe-aa99-89f6a6044a8a,Outcall,Returns,Reverse Pickup Enquiry,,3ad2f11d-d8b1-427f-bc57-e0f619832091,,28/08/2023 18:10,29/08/2023 19:17,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
9e3306bb-702e-46de-9aef-fc07491586ee,Inbound,Order Related,Delayed,,8cd3a322-4bc2-4382-a8eb-8fd9e2a29fdb,,29/08/2023 07:52,29/08/2023 07:58,29-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e2a07ddd-9db5-46ea-bc88-c161c9e29210,Inbound,Order Related,Seller Cancelled Order,"I ordered a TWS from Shopzilla, which was supposed to be delivered on 26th . But on 26th  morning I get message from \""\"".'Your Shopzilla package with  is available for self pickup at Regarding this I contacted Shopzilla support, I was asked to ignore the message from Shopzilla.The next day and the morning of 28th  kept getting the message back and I ignored and waited. My order was canceled on 28th  night without asking me.When I spoke to the Shopzilla customer care executive, they were only comforting.",141c9402-12f2-4b40-8217-f5b8fc7249fb,,29/08/2023 10:43,29/08/2023 10:50,29-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
4f42ea97-f17b-45dc-8b63-0bb31798b553,Inbound,Returns,Reverse Pickup Enquiry,I am not satisfied ??,a7e624c4-cd6f-49b1-9880-cfcc9d2923ab,09/08/2023 11:55,26/08/2023 07:24,29/08/2023 07:50,29-Aug-23,BILASPUR,LifeStyle,358,,Teresa Gilbert,Scarlett Chen,John Smith,0-30,Morning,4
a82043ee-d51a-4963-bc50-ca216c89ee9e,Inbound,Returns,Reverse Pickup Enquiry,,98f85801-70ca-41a5-abec-bcf1368a7d3c,,29/08/2023 13:13,29/08/2023 13:16,29-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
1d717b8f-8c38-467a-a456-95315f8dd765,Outcall,Order Related,Order status enquiry,,7b25883c-8445-4cd4-9186-4a576b69fc8c,,29/08/2023 14:44,29/08/2023 14:59,29-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,4
b3893e37-f3c7-4bf5-9378-e3ad0c4f8259,Inbound,Order Related,Customer Requested Modifications,,9adf3f5a-4c12-4ee3-81b6-402648fb89d9,,29/08/2023 18:39,29/08/2023 18:58,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
63748df7-ce99-4d1f-9230-303bd6467eb7,Outcall,Order Related,Delayed,,f0ba9e34-f9e5-4d48-a3a6-610f9ee4b672,,29/08/2023 19:06,29/08/2023 19:09,29-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a05a64d1-12ac-43f4-94d5-06f349c83d18,Inbound,Order Related,Seller Cancelled Order,No,1fd179b4-a4ae-4c05-bcce-e5e165bb92b7,,29/08/2023 09:57,29/08/2023 10:01,29-Aug-23,,,,,Robert Rios,Ethan Tan,William Kim,On Job Training,Morning,1
1b2916dd-8b2b-49e4-ae7c-64ab1e263b43,Inbound,Returns,Return request,Best,2988d15b-b46e-4e4b-ad98-06c9932cbebe,,29/08/2023 23:17,29/08/2023 23:29,29-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
fb4145d7-96ae-475f-95d5-ef5ce9bb14a0,Inbound,Returns,Wrong,Quick fast,1980a311-a11d-4b28-940e-1d72c62e95d6,24/07/2023 12:01,29/08/2023 11:32,29/08/2023 12:24,29-Aug-23,DURG,Electronics,999,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
676c61a6-560e-4bd7-beed-232f1864c0f9,Inbound,Product Queries,Product Specific Information,,5ea6eaa0-5a00-4ceb-956e-6337133aeffe,,29/08/2023 08:07,29/08/2023 08:09,29-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
99f8539b-82c3-4bcd-8a90-7c429c26d085,Inbound,Order Related,Delayed,,f8fe0821-1e87-44bb-9ba9-2dc8f9080787,,29/08/2023 22:02,29/08/2023 22:14,29-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
98bc4f71-b66b-462f-ae1b-d1f99ba6edd7,Inbound,Offers & Cashback,Affiliate Offers,,5a9da8f2-5663-4b87-a1e9-21426809a868,,29/08/2023 14:20,29/08/2023 14:22,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
21f640c4-b994-417c-a860-5dd6c69249e8,Inbound,Returns,Wrong,,f2c93b27-dacb-4624-ae34-1a97e71c01bb,,29/08/2023 18:45,29/08/2023 19:52,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
84039d73-d0a3-42ab-b4a2-7598a44cabd6,Inbound,Shopzilla Related,Shopzila Premium Related,,9a717c6d-39e6-4ce8-9905-07d30f9ef01e,,29/08/2023 21:43,29/08/2023 23:46,29-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
5bce3925-57ea-4dba-a07d-14945df02793,Inbound,Cancellation,Not Needed,????,f2d24694-a4e3-4e1a-b4a9-8a963d6cece7,,29/08/2023 10:12,29/08/2023 10:17,29-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
96ac2282-7652-45a9-a3c6-daadb460407a,Inbound,Order Related,Order status enquiry,,6baa7426-da36-4041-8b8b-0957f7b0f71b,,29/08/2023 20:18,29/08/2023 20:19,29-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
aa55b8ba-af3b-41ac-9169-99642d65123a,Inbound,Returns,Reverse Pickup Enquiry,,ed7ec7e9-5e36-462e-a1a2-2629859788bb,,28/08/2023 11:03,29/08/2023 16:29,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
9c8bebf7-2c53-41bf-84f6-dfd94d83b50e,Inbound,Feedback,UnProfessional Behaviour,,985651fc-c0b2-446d-aaa3-55009cacc7c2,,29/08/2023 21:07,29/08/2023 21:18,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
b440d4ab-124c-407f-b628-72cf7867aea8,Inbound,Returns,Return request,,4de1dbeb-fd08-4f29-8534-286c697daeea,,29/08/2023 20:49,29/08/2023 20:56,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
cd6e888a-e7d7-4ead-a7ad-cd6db86e60bf,Inbound,Returns,Fraudulent User,,ba097836-1d63-4b6d-9e1d-bb10ee8b8243,,29/08/2023 10:09,29/08/2023 13:00,29-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,4
e1bdb2d1-58d4-40e4-8017-414ef1378c48,Inbound,Returns,Return request,,60594e70-2ac3-44ae-8e78-99545850c4c1,,29/08/2023 14:53,29/08/2023 15:15,29-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
9d6124a3-3cda-4774-97ba-9e58897e6e0c,Inbound,Returns,Reverse Pickup Enquiry,"My query not solved but might me solve with in 24 hours but Mr,  who the agent of Shopzilla He talked very clearly and and told me everything... Thanku so much Mr, .",db4b487d-37a1-4453-baf8-b2389c73163a,,29/08/2023 17:19,29/08/2023 17:24,29-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
3f11d0ee-7010-48b0-99b8-de9eeec41e27,Inbound,Returns,Reverse Pickup Enquiry,,e05e9870-bf88-480c-a351-be8da71b22b3,,29/08/2023 18:14,29/08/2023 18:15,29-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
08739e3f-0aba-49a1-9c4c-86cbedde1640,Inbound,Payments related,Online Payment Issues,I think if the option customer service contact may be displayed in the chat box will be better??,b7efb045-e62c-4490-b402-4bca0b3d209e,,29/08/2023 22:29,29/08/2023 22:31,29-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
70904100-663a-47f4-92e9-cbe6c9a54ea7,Inbound,Order Related,Customer Requested Modifications,,550b319c-f999-42d4-be0d-05002873ce0a,,29/08/2023 20:04,29/08/2023 20:16,29-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,5
c11e14e5-d7dc-4a86-9964-7ed032b552ea,Inbound,Returns,Return request,,3bab6b56-ae60-4742-9c47-9e52b5184802,,29/08/2023 18:58,29/08/2023 18:59,29-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5e95f8b9-02de-4c6a-b82d-3bd0d3707bba,Inbound,Returns,Reverse Pickup Enquiry,,49c6120a-f204-4c84-8e88-12357870d918,,29/08/2023 11:57,29/08/2023 12:02,29-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0eeee618-f421-4ca2-98cc-f18dfa28a524,Inbound,Returns,Fraudulent User,,471deb8e-b6e2-48cd-9a98-7dfb92391868,,29/08/2023 18:39,29/08/2023 18:40,29-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
2ac9c093-b262-4417-8c3d-b9252955ae1e,Inbound,Order Related,Order status enquiry,Good customer care executive ,83ff36b0-ddda-4686-909a-be77858b61aa,,29/08/2023 01:22,29/08/2023 01:44,29-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,1
63c61477-abd6-49b5-95b3-f4e8be1bec6b,Inbound,Order Related,Order status enquiry,,86e756fb-5e49-45d4-a38c-f75edef8482f,,29/08/2023 16:28,29/08/2023 16:32,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
63291ce2-b89c-4dba-9f21-e68179c775a1,Inbound,Returns,Return request,,6fe2219e-4928-4e42-990b-012ad834cd42,,29/08/2023 17:37,29/08/2023 17:40,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
30b713ac-7d32-4144-bd54-9e8db816180f,Inbound,Returns,Reverse Pickup Enquiry,,0947fd39-3190-47b8-9218-9c3b7db9ac55,,29/08/2023 19:14,29/08/2023 19:15,29-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
5441e8d2-714e-4da3-9315-9574479097cb,Inbound,Returns,Reverse Pickup Enquiry,,6338ceb2-6742-4f31-879c-b92f72a92193,,29/08/2023 10:54,29/08/2023 10:55,29-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
1b3c2529-6ee1-49e0-aa78-1436489acc7a,Inbound,Feedback,UnProfessional Behaviour,,d670c299-a12a-4d51-aae6-8e1524610708,,29/08/2023 07:07,29/08/2023 07:14,29-Aug-23,,,,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,4
f97309ca-8a61-4c51-99e3-9abd70def191,Inbound,Returns,Missing,Good,1ec78cf8-0203-4d03-a71d-5e68a054748e,,29/08/2023 15:12,29/08/2023 15:19,29-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
e3af71e0-7b76-44b4-99cd-b77b0efa8fc7,Outcall,Order Related,Delayed,,b762313c-3e66-48b9-924e-9cc38e98ac53,20/08/2023 17:01,28/08/2023 11:30,29/08/2023 22:33,29-Aug-23,SURAT,Home,143,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
16f852a7-3e01-43fd-8b39-618efbca2ff7,Inbound,Order Related,Order status enquiry,Your delivery executive misbehaved woth me and i did not get any kind of a resolution from your side.,e1aa5944-d633-4063-bd0f-d25244018b3d,,29/08/2023 10:05,29/08/2023 16:29,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
a1f1f9c9-4d57-4da3-8af0-e68050363c5a,Inbound,Order Related,Delayed,,e738b169-46c3-4868-b152-d10cf76f953d,,29/08/2023 17:02,29/08/2023 17:41,29-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
7c4248c2-4f5f-4303-939b-479d14e011cc,Inbound,Returns,Reverse Pickup Enquiry,,003434b8-d359-471a-bed8-9c30e48a098f,,29/08/2023 07:22,29/08/2023 07:59,29-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
9536d095-68d6-4120-be8b-c6ec7dce036e,Outcall,Returns,Return request,Good,db0862f0-668c-40e5-83c7-f7192ebdf939,,29/08/2023 12:39,29/08/2023 12:42,29-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
13c1d125-fa1e-4fa3-a58e-c69597269008,Inbound,Returns,Exchange / Replacement,Your customer care executives are well trained and knowledgeable. Kindly make customers dont harrase them with your cheap policiesThank you,1fc354dc-b36b-4dc8-a6aa-e9920debe1ad,03/08/2023 12:17,29/08/2023 08:03,29/08/2023 08:13,29-Aug-23,AMRITSAR,Mobile,19999,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
6ec640d2-c062-49e1-9257-30e866417884,Inbound,Order Related,Delayed,,42a32e84-a19d-457c-9b6c-8e23c969615b,,28/08/2023 08:53,29/08/2023 07:03,29-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
14c488c8-7f14-4111-a9e0-fe87a908a898,Email,Returns,Reverse Pickup Enquiry,I have mail the request for return was accepted but now they are saying we don't have such policy... Kindly send me return reason why my return was not done.. ,370463bc-4148-47be-a977-0d6e52aa4e01,,29/08/2023 14:07,29/08/2023 14:25,29-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,3
fa62439f-071d-463f-96a6-fb6aad59f293,Inbound,Returns,Reverse Pickup Enquiry,,3ed83c24-4da8-42be-b47f-43269079000c,,29/08/2023 08:20,29/08/2023 08:22,29-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
09e39aea-1889-4b7c-8cc6-a18eaa1dccb0,Inbound,Shopzilla Related,Account updation,Okay ,f5a7941f-b9be-4f6e-90f7-a162857cbcb8,,29/08/2023 09:41,29/08/2023 15:50,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
db2101c3-2f8d-4d67-b54c-dc239caa2388,Inbound,Payments related,Online Payment Issues,,3b3f0712-b833-47e3-a28a-bbad5b986405,,29/08/2023 13:43,29/08/2023 20:15,29-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
c0099072-6173-4aab-b022-dd736efd4f70,Inbound,Order Related,Seller Cancelled Order,Nice help keep it up,51e51b1e-5e1d-40e7-aa83-b6323588fdca,,29/08/2023 02:04,29/08/2023 02:12,29-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
d752d5d4-7571-4093-b755-56321282429b,Outcall,Order Related,Order status enquiry,,0ca9ff53-1806-467a-9ea6-b7fac7411905,,29/08/2023 10:32,29/08/2023 10:33,29-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
04e01b9f-6672-4643-b7f5-f060b1b5d17f,Email,Feedback,UnProfessional Behaviour,,9b6e7987-781f-465b-9fbe-dca1ed4af24b,,29/08/2023 18:08,29/08/2023 18:14,29-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
746ea059-aed0-456f-804a-b6c7517429e8,Outcall,Returns,Fraudulent User,,2672d3b8-d88d-4e05-8d52-aefbe7374967,,29/08/2023 19:21,29/08/2023 19:56,29-Aug-23,,,,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
224a7b71-a630-484c-bae8-f7a9c3dc6ca2,Inbound,Returns,Fraudulent User,,c77d52c8-07fb-4436-9608-ce64afee1f9d,,28/08/2023 19:09,29/08/2023 00:05,29-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
af708c40-fd99-425c-afb9-b7b5f09ee7ac,Outcall,Returns,Wrong,,16bd7cb2-876a-4da2-a20a-d53fd7b764a1,20/08/2023 18:51,29/08/2023 14:13,29/08/2023 14:13,29-Aug-23,REWA,Books & General merchandise,824,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
0000978d-8599-4e17-8cf6-28e9faeba4c9,Inbound,Returns,Wrong,Plz respond quickly ,21c35c66-30b1-4146-92e0-f0460c103f49,,29/08/2023 07:29,29/08/2023 07:36,29-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
bc0de3ac-b43e-4fc2-a587-3ff968838800,Inbound,Order Related,Order status enquiry,,4bf17041-4621-4661-a307-9621dfcf19ca,,29/08/2023 09:05,29/08/2023 09:05,29-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,5
e0f99e1f-324d-4ccc-823f-e023875682ff,Inbound,Feedback,UnProfessional Behaviour,,f6df4386-8a1a-4730-b4c5-723c7879ab09,,29/08/2023 22:01,29/08/2023 22:04,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
b3c66dc8-3081-4e4e-b05e-b8cb618705d1,Inbound,Order Related,Order status enquiry,,fdb72831-232c-41a7-9af5-182e987e2a1f,,29/08/2023 08:12,29/08/2023 08:17,29-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,4
68dce18f-4f0f-4fb1-a4e4-43bf9c4de668,Inbound,Returns,Missing,,43ce01e4-c83d-4a19-9449-468e4e9a7db5,,29/08/2023 23:17,29/08/2023 23:22,29-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9e76da92-b9cb-4482-bd2a-ad0a0032a4cf,Inbound,Order Related,Delayed,This customer us very nice ,fe7fb8c9-fa0b-4e71-828c-f8fc7758d305,,29/08/2023 08:42,29/08/2023 10:34,29-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
2ba0782f-6d7e-4ae7-ab63-9adf30c594b6,Inbound,Returns,Service Centres Related,,05ff86d0-fb20-4a5b-8f0d-abef0d086468,,29/08/2023 16:30,29/08/2023 16:38,29-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,4
eba5dd0c-b76d-4d7b-9cf6-eefd009f35dc,Outcall,Order Related,Order status enquiry,,d6c4c93c-7977-4678-b848-2aac1e982e40,,29/08/2023 17:17,29/08/2023 17:20,29-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
e9165825-3737-4335-986c-5385d1ef37c0,Inbound,Product Queries,Product Specific Information,Everything is wonderful...,c2e463ce-f945-421e-b8d4-fd97399be8ab,,29/08/2023 18:49,29/08/2023 19:06,29-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
4883d0f6-a54e-43fc-a50f-7a9a64e85a97,Inbound,Order Related,Order status enquiry,Display the updated information on the app like live tracking of the ordersDelivery time was very late totally upset with the app Customer care was doing their duties but the app developers were too bad,f083af2b-7fd3-4683-8dc9-37dc2d0be072,21/08/2023 20:17,29/08/2023 15:42,29/08/2023 22:04,29-Aug-23,PIDUGURALLA,Home,362,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
26ba85de-62d1-43df-8483-2f5ebc8dfdfa,Inbound,Payments related,PayLater related,,67081c68-161d-43ef-908a-245b0f120bae,,28/08/2023 17:57,29/08/2023 09:28,29-Aug-23,,,,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ddb9e828-62b2-46a3-937f-5be4663a15d9,Inbound,Order Related,Order status enquiry,Very poor types of behavier by castomer care. And also my call cut between talk. Why?? ,4fdf37df-0517-43db-b3b0-c9258c7bd805,,29/08/2023 12:25,29/08/2023 12:25,29-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
46416e63-1748-4213-9a9e-764461aa3959,Inbound,Returns,Reverse Pickup Enquiry,,238ced1f-e957-4adf-82ff-16ac1d3c7b1b,,29/08/2023 08:13,29/08/2023 08:19,29-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
d7399c97-d544-4c95-87b7-9e8addc9c474,Inbound,Order Related,Invoice request,,9484a529-6561-412f-b8e1-7c1cd8516380,,29/08/2023 14:18,29/08/2023 15:22,29-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
2dc5962a-4566-44d2-ba93-5e5605532d8a,Inbound,Order Related,Order status enquiry,Nothing ,5f07545c-771a-4b2b-aec2-53dceec0b03b,,29/08/2023 19:21,29/08/2023 19:21,29-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
6adaceb8-5bde-4d61-bde7-0bfd616b1015,Inbound,Feedback,UnProfessional Behaviour,Excellent,3ac65aaf-2754-4847-b381-ae72e185c059,08/08/2023 00:27,29/08/2023 07:41,29/08/2023 07:42,29-Aug-23,MANGALORE,Books & General merchandise,334,,Erika Black,Scarlett Chen,John Smith,0-30,Morning,5
e688b394-ed16-4853-9f81-8a127f3bfed2,Inbound,Order Related,Delayed,,5c5bd7c4-065f-4e98-97d7-919034dfac84,14/08/2023 18:27,29/08/2023 11:00,29/08/2023 11:03,29-Aug-23,JHUJHUNU,Home,173,,Brandy Foley,Ethan Nakamura,Emily Chen,0-30,Evening,5
0a5a61c1-720c-4616-9da6-0b90a366d02a,Outcall,Order Related,Delayed,Excellent ,27f244c2-6f2f-47e7-b831-423ed9d76700,,29/08/2023 12:42,29/08/2023 12:46,29-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,5
bbb87926-a98e-46b6-9406-a7bc78d4eb3d,Inbound,Returns,Fraudulent User,,33e2b32c-337b-42bd-aeac-1ad05f65c1be,20/08/2023 17:38,28/08/2023 22:20,29/08/2023 10:43,29-Aug-23,BASAVAKALYAN,LifeStyle,872,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
86afe7e5-2e0b-45f1-89d8-9f8b330b0cac,Inbound,Returns,Reverse Pickup Enquiry,Good person helping ,ecf85ae7-a47f-4652-af28-3d75855804b8,,29/08/2023 07:30,29/08/2023 07:36,29-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
122665de-4cdb-4fe4-b419-1656385f6250,Inbound,Returns,Return request,So far we are educated so we can speak in English and solve our problems.but what about illeterates in my point of view add telugu language in customer support and make ease in reaching customers. Thank you.,a5a6116f-9fdd-47bb-9408-29c47e60a7d5,,29/08/2023 12:33,29/08/2023 12:37,29-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
4461eac7-7bcf-40ac-b8c3-06c8f0585b94,Inbound,Refund Related,Refund Enquiry,Good behaviour of customer executive person.I totally understand ,54c49cee-1e84-4855-84f5-808071690274,,29/08/2023 20:42,29/08/2023 20:44,29-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fe52b6c2-8215-432e-939e-0262bc302a88,Email,Returns,Fraudulent User,good ,3f0ec12a-69d3-4a9a-b553-4e2f98a20ea5,22/08/2023 07:51,29/08/2023 10:49,29/08/2023 10:52,29-Aug-23,HILSA,LifeStyle,1861,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
365df4f2-fd84-4527-ac5e-ecbc47a312f5,Outcall,Returns,Missing,,24c5b386-06c6-4143-b821-4e0a7affc8d5,,29/08/2023 11:35,29/08/2023 11:39,29-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
95b6d480-d31a-4064-aa93-332ae1d52f15,Outcall,Returns,Return request,,5c0958a5-b4b9-4650-856d-d374be8b4ea4,,29/08/2023 12:40,29/08/2023 12:44,29-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cf3b2cc4-9587-4839-806f-8401615568ff,Outcall,Returns,Missing,Very nice person and helping nature ,47ac5160-bf0f-41d6-97b5-b224889e5ba6,,29/08/2023 13:56,29/08/2023 13:56,29-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
00915b79-7b4f-4928-a51b-84c97bf04b15,Inbound,Returns,Reverse Pickup Enquiry,,856110fd-a790-4de7-834d-4f41d0232138,,29/08/2023 12:45,29/08/2023 13:33,29-Aug-23,,,,,Norma Davis,Aiden Patel,John Smith,>90,Morning,5
ebe57936-fadf-4346-97ed-eaef8063af60,Inbound,Returns,Reverse Pickup Enquiry,Aap se bat kar ke bhi achha  ,48427fb0-f50b-4ed6-a2a3-e89ea5e0721f,,29/08/2023 11:17,29/08/2023 11:21,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c34e33c4-c878-4b0d-8ff4-379661803342,Inbound,Returns,Service Centres Related,,a987f98b-8376-440b-a10d-e9d165f3e267,,29/08/2023 13:02,29/08/2023 13:03,29-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
d167d31f-9de4-44bb-a860-1fdf747e4baa,Inbound,Order Related,Order status enquiry,,382fba58-22bc-4697-903e-737ddfdd9a1c,,29/08/2023 16:26,29/08/2023 16:26,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
6e3fbd15-4be0-40da-9993-92b92d6cd9dd,Inbound,Order Related,Order status enquiry,,857cc3eb-a811-45c7-bf4b-8826ac72d0bf,22/08/2023 13:27,29/08/2023 08:06,29/08/2023 08:07,29-Aug-23,TONK,Home,129,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b1602b7b-b914-469f-835f-c45300db2cd9,Inbound,Payments related,Payment related Queries,Customer support is very good ,9f5ae9d5-b27d-41dc-b969-6c53443cf6fa,,29/08/2023 18:14,29/08/2023 18:17,29-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
0b993ee6-5a6d-4e7c-95da-fa56ce54ad8e,Inbound,Returns,Reverse Pickup Enquiry,  chutiya banaya ja     koi Ishu resolve nahin     sab 24 se 48 ghante ka samay de rahe hain bus aur     hai pichhle 20 dinon se,cca8ad16-0d8f-40ad-a75a-e88c10061530,08/08/2023 01:25,26/08/2023 23:01,29/08/2023 00:00,29-Aug-23,LUCKNOW,Electronics,799,,Elizabeth Rose,Emma Park,John Smith,>90,Morning,1
36d2934f-e8e8-4c16-9ebc-e7943815b2df,Email,Payments related,PayLater related,,c72d40ee-33c7-439c-9f18-b5fe49d7d2bc,,29/08/2023 10:51,29/08/2023 10:54,29-Aug-23,,,,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
a90b75bc-bfa8-47db-bb94-668d7e0d6291,Inbound,Returns,Reverse Pickup Enquiry,There is a option to contact coustomer care executive by our own.,1c11e144-7198-4dd7-b766-49d138fe4fa6,,29/08/2023 18:40,29/08/2023 18:55,29-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
efb2121b-27f5-48db-a514-1166ca558dc1,Outcall,Shopzilla Related,General Enquiry,,c5676bc8-ac6a-482b-a62d-8897d0b82e1f,,29/08/2023 17:02,29/08/2023 17:04,29-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
27a0b66a-62c6-4c4c-a181-54babc2f6e84,Outcall,Returns,Reverse Pickup Enquiry, ... worst ecommerce ever,84b40654-774a-468b-94f5-d3578c2a72d2,,28/08/2023 00:51,29/08/2023 12:47,29-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
7eb24e58-5f91-4e72-8cb0-5c7c639a2d34,Inbound,Returns,Return request,,a4803474-584e-49dd-b793-6b14587955ab,,29/08/2023 08:47,29/08/2023 08:49,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
210a7f0d-12cf-4b7f-af20-08ea7fc74a0b,Inbound,Returns,Reverse Pickup Enquiry,give me my refund or a proper product ,678deb4d-5b79-45bd-84c2-1e7ad3bb649d,,29/08/2023 17:00,29/08/2023 17:13,29-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,1
5cde88d1-abf8-42d2-a8e5-aaaf0142cdb6,Inbound,Returns,Reverse Pickup Enquiry,,2f281f81-860c-4e04-a1f1-57f935e29e18,,29/08/2023 18:55,29/08/2023 20:48,29-Aug-23,,,,,Angela Brown,Zoe Yamamoto,Emily Chen,>90,Split,5
4c0e107e-4e39-4faf-85be-c7ad1d5676eb,Inbound,Product Queries,Product Specific Information,,c25bb00e-095b-41c1-a750-2005cd09b7ce,,29/08/2023 11:27,29/08/2023 14:15,29-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,2
3ba3675d-74b8-44e3-a7e1-73243b530cee,Outcall,Returns,Return request,,dd8da597-d784-4384-ba77-ee5906072644,,29/08/2023 13:21,29/08/2023 13:28,29-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
ce6b2c44-de0b-4d74-bf37-a36e700433cf,Inbound,Payments related,Online Payment Issues,,2dd863de-7c7e-42f3-91fd-7195435b1850,,29/08/2023 18:50,29/08/2023 19:17,29-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
f4d9be14-ff48-44a6-b6a7-7c2060d07346,Inbound,Product Queries,Product Specific Information,,63278b3d-0961-4abc-b19d-6b44c6e147c5,,27/08/2023 17:54,29/08/2023 01:27,29-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3ec36d33-464e-43e1-afeb-ac1f19d86bca,Inbound,Order Related,Delayed,,d8ec40c0-5bcf-4a54-a3d7-625942e819aa,,28/08/2023 15:25,29/08/2023 00:58,29-Aug-23,,,,,Steven Cline,Emily Yamashita,John Smith,>90,Morning,1
f2500d2c-d241-40f1-8d33-5e53384fd24a,Outcall,Returns,Missing,,456d048e-99c7-436e-8e78-42f4a0b85dc1,,29/08/2023 10:32,29/08/2023 19:57,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
b47caa53-6487-499d-a0f1-acbb3f2b0e98,Inbound,Returns,Return request,,d4d5b0b7-b742-4162-a5c6-e0b3fa0a24f1,,29/08/2023 11:52,29/08/2023 11:57,29-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,4
b3b92a79-bceb-4004-bc74-2835be50a9fc,Outcall,Returns,Reverse Pickup Enquiry,,320787e4-c7c4-4ad1-931c-0d4e422ea59b,,29/08/2023 13:38,29/08/2023 13:44,29-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,5
81845f43-d619-4e81-9c3d-ce8b4536ce89,Inbound,Feedback,UnProfessional Behaviour,Very polite ,074d768a-f594-41fd-a74c-db5a0c5fac1a,12/08/2023 15:32,29/08/2023 18:06,29/08/2023 18:07,29-Aug-23,NARAULI,Books & General merchandise,387,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
66efa49c-6771-4509-933c-106207acfe4f,Inbound,Feedback,UnProfessional Behaviour,,fd7d8462-ee46-44de-a469-bd440875a677,10/08/2023 14:33,29/08/2023 09:31,29/08/2023 09:37,29-Aug-23,AGARTALA,Home,234,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9ec5c823-79d4-4400-a44f-0c37527b08c5,Outcall,Order Related,Order status enquiry,,07b66dfd-a869-4112-bf1f-06b4750fa94e,,29/08/2023 17:24,29/08/2023 17:28,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
365d5c07-c089-434f-b4fe-2daa86470dae,Inbound,Payments related,PayLater related,GOOD JOB,a484fcaa-44c2-4e1a-a6f1-764e8acd3182,,29/08/2023 16:22,29/08/2023 16:23,29-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
b8bbd8f7-c914-4b95-b05f-e7ebde486f24,Inbound,Order Related,Priority delivery,Please give a fast delivery ,4392d7f5-78b6-46c2-913f-bcdee64bbef6,,29/08/2023 19:40,29/08/2023 19:50,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
4409c5d3-8ac1-4eaa-9034-96c05bbe69aa,Inbound,Order Related,Customer Requested Modifications,,c9c49be8-c580-4b12-8dc2-b046e4d18693,,29/08/2023 23:03,29/08/2023 23:10,29-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
96063a35-624b-46cf-a640-933e2c613bb8,Inbound,Order Related,Seller Cancelled Order,,bf799351-47dd-4f40-9e6d-b2659904bc3b,,29/08/2023 17:22,29/08/2023 17:23,29-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4f276f8e-2b63-4dc7-a760-d558c4d904bc,Inbound,Returns,Return request,Great ,a503e2f7-43be-4b00-a5d6-95c735856ef8,,29/08/2023 20:07,29/08/2023 20:09,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1c25266e-62d9-4768-8915-3ddac577d62b,Inbound,Order Related,Order status enquiry,,ac8901b1-746a-4527-afd5-52aff6e0ac51,24/08/2023 12:52,29/08/2023 12:59,29/08/2023 13:00,29-Aug-23,MUMBAI,Mobile,19999,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f82a0adc-8d24-4973-83e3-748976dcd6c2,Email,Order Related,Delayed,Very good talking,942327e7-a592-479c-8e42-b08a8230e25e,,29/08/2023 09:05,29/08/2023 09:06,29-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
4e558f4f-de9a-496e-93b8-5642debf5a42,Inbound,Order Related,Delayed,,e6085c10-b9d1-4811-ab3a-62e44f878f57,,29/08/2023 17:38,29/08/2023 17:44,29-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
279beb6c-a628-44e4-8e1f-3f31e63b413e,Outcall,Cancellation,Not Needed,,5daadb6e-cf3c-45dd-bab5-c8bf58d6e3b3,,29/08/2023 14:43,29/08/2023 17:09,29-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,4
99a23023-2a94-4fb3-8a4c-eca20d7d682c,Outcall,Order Related,Customer Requested Modifications,Good service ,feec0866-0ed8-4911-a494-c3f441b8f673,,29/08/2023 10:57,29/08/2023 10:58,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
5128ca3b-d6fa-4f28-8f22-6dd876936c8c,Inbound,Payments related,Payment related Queries,,38e4985c-e7de-40e4-b5b2-2bf148202354,,29/08/2023 22:18,29/08/2023 22:21,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1f000d9a-9fa4-40dc-8d61-0a0c6d021ed0,Inbound,Returns,Reverse Pickup Enquiry,,4f48afa3-f5d7-457b-aed0-682ea531778b,15/08/2023 15:34,29/08/2023 07:20,29/08/2023 07:22,29-Aug-23,BHARATPUR,Electronics,599,,William Melton,Jackson Park,Michael Lee,31-60,Evening,4
5b698471-69a3-4a20-aec7-65ad987a6320,Inbound,Order Related,Priority delivery,Very good ,16b77f79-47e6-4a84-9659-a0383e1ce05f,23/08/2023 16:13,29/08/2023 10:31,29/08/2023 10:32,29-Aug-23,KENDRAPARA,Books & General merchandise,1374,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
4739bf59-2cee-4256-8208-d2ab7d706489,Inbound,Order Related,Order status enquiry,,4da61002-24be-427f-96e5-8703dfdabfe5,,29/08/2023 14:41,29/08/2023 14:56,29-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
614d64de-c2c3-48cb-8606-78332030590d,Inbound,Order Related,Priority delivery,,d068b50b-a3f2-47ca-941b-e33101d823cd,,28/08/2023 20:03,29/08/2023 14:22,29-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
d7825d62-8b29-481d-be41-08666b941eb9,Inbound,Order Related,Seller Cancelled Order,Overall good,3b1cb66b-7478-4d48-b1e3-3773bc81ba73,,29/08/2023 08:10,29/08/2023 08:13,29-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
b46e5ff0-fdc1-4943-984a-a9e21522d8ef,Outcall,Order Related,Order status enquiry,I was unable to listen him properly. It may be bcz of network I think,1e8b30f0-b137-43d3-b81f-1f3b3dfefc5e,,29/08/2023 18:08,29/08/2023 18:09,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
0a996114-add2-4cef-aeae-2a7a29d150ea,Outcall,Returns,Reverse Pickup Enquiry,"If due to the mistake of your people, there is no product and the customer is troubled, then it is your duty to help him.",00513a53-a6f7-4913-810a-a37372921a15,,29/08/2023 11:05,29/08/2023 11:35,29-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
cf238fa2-4cdf-4394-83c6-5319ec2f951d,Email,Returns,Reverse Pickup Enquiry,,f8062bd6-93b4-4530-bc45-4b37e6d9c973,,29/08/2023 11:14,29/08/2023 11:20,29-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,3
35cf17e7-1931-4167-9355-009c28d650d7,Outcall,Returns,Reverse Pickup Enquiry,,574e45a5-1ac5-40ac-98e9-4559f25e3488,,29/08/2023 00:26,29/08/2023 00:27,29-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
3dfc6ec3-9d84-48e6-a139-52f01ef05669,Inbound,Returns,Reverse Pickup Enquiry,Sir please mera resolution jaldi kare,216d89a1-1580-441a-8f06-f3c9f6a5ff95,,29/08/2023 17:14,29/08/2023 17:24,29-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
f3547158-62ec-4396-8691-2dfc3f55e7c8,Inbound,Order Related,Delayed,,2e89c949-6710-4592-813d-6b344b91f09d,,29/08/2023 08:53,29/08/2023 08:54,29-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,1
f3228281-9bb9-469a-b06f-dfd092f1d771,Inbound,Returns,Damaged,Good behaviour customer support executive ,d080595e-ada3-4e4f-9bb8-0018eec4accc,,29/08/2023 10:31,29/08/2023 10:44,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
dd65d3b2-ebde-4cde-8332-48d8e983c52b,Inbound,Refund Related,Refund Enquiry,I have problem with payment transfer issue with credit card If any order cancel plz transfer this payment on the same day,8f410fd5-6bba-4c27-850b-41d19f4127c5,,29/08/2023 12:07,29/08/2023 14:59,29-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,2
538b9c36-36c7-4acd-9d9d-492ad0d2e5fe,Inbound,Product Queries,Product Specific Information,Explain properly regarding my open box delivery ,9aacfd86-f7ea-482e-965d-c62a35c9ba0b,,29/08/2023 13:17,29/08/2023 13:20,29-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ae3128d4-5d9b-4e72-b268-48e85a538581,Outcall,Returns,Reverse Pickup Enquiry,Thank ,0d7d9458-c8e2-4def-879d-51081b0f30fc,,29/08/2023 13:37,29/08/2023 13:40,29-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
bfd96332-603a-41d7-87c8-9e1b7f5199ff,Inbound,Order Related,Delayed,,0030ee79-a245-42e3-b080-e3f46dd3b342,,29/08/2023 19:47,29/08/2023 19:53,29-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
2cf4f861-b60b-4c48-84c3-9f2dd8663ea8,Inbound,Feedback,UnProfessional Behaviour,Help me ,aa18599c-f1cb-4bdb-8d1f-3e102b1ef7b2,,29/08/2023 08:52,29/08/2023 09:02,29-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,3
4c71c775-0a0a-45b3-935f-9f81aa8c2024,Inbound,Order Related,Order status enquiry,Very good help ,e171ff69-e46e-46af-9305-9e3267c2f01d,,29/08/2023 19:42,29/08/2023 19:45,29-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
fe8e15fc-4839-4a4c-a583-ebe14f5d371e,Inbound,Returns,Wrong,,45eed0c8-e8d2-415a-9c0b-0d55e014702a,,29/08/2023 20:49,29/08/2023 20:58,29-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
20cf4591-8a01-4318-9adb-3b238f5ab8aa,Inbound,Order Related,Order status enquiry,Nice good ,acce6dec-87b7-466e-b418-a2e2cacfca25,,28/08/2023 21:53,29/08/2023 05:51,29-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
a3dfc5b6-bac1-42e1-8b24-b04faed812cd,Inbound,Returns,Wrong,,980040ab-e77c-4b5d-a00f-bf4568926472,,29/08/2023 12:13,29/08/2023 12:15,29-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
34560ebf-6b66-4ef7-afa3-b110af6436ee,Inbound,Refund Related,Refund Related Issues,,87254886-baac-4e67-a18e-3b0b0ccea347,,29/08/2023 22:57,29/08/2023 23:11,29-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7984e1f3-6caa-4bc5-bddd-aebc234d8bea,Inbound,Returns,Fraudulent User,Thank   ,7feca534-fb95-47e2-96e6-ddeffdcaab8c,,29/08/2023 19:15,29/08/2023 19:18,29-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
ee86f7a5-cdaa-4918-88f2-e32d6f92c78a,Outcall,Shopzilla Related,Shopzila Premium Related,,c53f11ab-4765-4ffe-a7f6-a39b52c2d94d,,29/08/2023 19:59,29/08/2023 20:00,29-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
e134da94-7bc8-4c74-86fc-f993cf065f0e,Outcall,Returns,Service Centres Related,,af32d9d8-0499-4daa-9f14-7c805e71626a,,29/08/2023 15:24,29/08/2023 15:37,29-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
112d3c46-096f-46d3-8e03-6dfff2e5d22e,Inbound,Order Related,Order status enquiry,Agent was really humble and helpful.Highly appreciate the patience and help.,cf5e5de3-ffe3-4ab4-906d-57f00edfd22e,,29/08/2023 20:07,29/08/2023 20:08,29-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
037c508f-4ed5-469d-a1c6-42ea49aaa9b4,Inbound,Product Queries,Product Specific Information,Worst service and product. Want to return. ,7d749555-71df-45aa-885a-d353bf484492,,29/08/2023 14:07,29/08/2023 16:27,29-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
1610a4db-46f7-45be-ad30-fdbe0b0f638a,Inbound,Feedback,UnProfessional Behaviour,Good ,1df742f3-cc9b-43dd-b800-1858ccf4b4ec,,29/08/2023 14:52,29/08/2023 15:52,29-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
77e7ae85-5021-4c35-8205-9ee0fe3d91b0,Inbound,Product Queries,Product Specific Information,,390f8246-7f73-4373-8572-4c8dbeeb01dc,,29/08/2023 15:26,29/08/2023 15:28,29-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
88e18897-f363-46a0-9b5d-30d5fd1793d9,Inbound,Shopzilla Related,General Enquiry,Worst services ever since ,5ce62f3c-f1ff-4d12-87b3-1bd5b575cf38,,29/08/2023 19:40,29/08/2023 21:27,29-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
2a3a4eab-ecf7-4612-a471-5b4d6bfb8952,Inbound,Refund Related,Refund Related Issues,,9fda2c25-935f-47f5-95bd-0b3732679c3f,,29/08/2023 15:01,29/08/2023 15:09,29-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3114f37a-5666-4893-9400-3f7f26b6cd54,Inbound,Returns,Missing,Good job ,cd792d99-c039-4665-a3ea-85f4f0c57bc6,,29/08/2023 18:28,29/08/2023 18:30,29-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
b4839e05-15a2-49ce-9a88-fd0181aa09d5,Outcall,Payments related,Payment related Queries,,59b64cfa-0e2e-4da9-9773-959f587807a9,,29/08/2023 18:47,29/08/2023 18:48,29-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
c048ccb3-01f6-4f8d-adc4-4112cfb785dc,Inbound,Returns,Reverse Pickup Enquiry,,1c352e44-0520-4eb3-b22d-fbbf0aef857d,,29/08/2023 21:24,29/08/2023 22:57,29-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,3
936a9d28-65d0-40a2-99a8-040ea987f4f3,Inbound,Returns,Return request,,6b32a0c4-5833-44f8-9e3e-4aa3e996350d,,29/08/2023 14:09,29/08/2023 14:13,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
05731c3e-1f65-4834-88f8-ab3c831a22be,Email,Order Related,Installation/demo,,24099257-03d1-4c6b-8855-2df461865b9c,,29/08/2023 10:36,29/08/2023 10:54,29-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
faf32de2-3e18-4821-a68a-57b99ab509a8,Inbound,Feedback,UnProfessional Behaviour,,821056e6-abfe-4133-b231-6f92ebcb395e,,29/08/2023 14:39,29/08/2023 14:41,29-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
4935e609-1e84-4f3b-a1d4-48b0d1925938,Inbound,Returns,Fraudulent User,,cafdc29e-3bda-4444-ae8a-34d24ba74da8,,29/08/2023 18:59,29/08/2023 19:00,29-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
5f8c938b-b285-436a-b112-70faa7d1d912,Inbound,Feedback,UnProfessional Behaviour,,2c3019ad-5b7e-40b4-b667-2012e2005600,,29/08/2023 20:01,29/08/2023 20:02,29-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6d924331-32bd-49b0-947d-eb9e84ff7719,Inbound,Returns,Return request,,bcddd5e0-87e8-4c2e-8a55-4401918c1ce5,,29/08/2023 21:17,29/08/2023 21:18,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
cfe1f03f-df22-410a-bfc4-6927525bf421,Inbound,Cancellation,Not Needed,It is nearly 13 days still we have not received our grocery products and not even able to cancel it. You have the most worst customer service. Even from there side also they are not able to cancel the product and giving us fake assurance that these product will come everytime whenever we call. Please refund my money and you have compensate as well for this much day delay in delivery. I dont have words to tell that how pathetic your service is. And also your customer support executives are giving false commit to connect with the higher authority and leaving the headphones.,9538c50d-e49e-4b66-9744-bb6ec081f67b,17/08/2023 16:00,29/08/2023 18:28,29/08/2023 18:46,29-Aug-23,CHENNAI,Books & General merchandise,81,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,1
f79626f0-ed27-4417-b680-487f6c9ea2b7,Email,Order Related,Delayed,,16794774-7ece-4af3-90f0-d1fe85ec9fc1,21/08/2023 23:31,29/08/2023 08:41,29/08/2023 08:43,29-Aug-23,RISHIKESH,Furniture,629,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
52f79e63-c07b-4c3a-8370-bee175525d9d,Inbound,Returns,Reverse Pickup Enquiry,Good,9eeb1287-27af-4e05-9cbd-c3b816256e97,16/08/2023 21:39,29/08/2023 20:26,29/08/2023 21:05,29-Aug-23,AMER,Home,344,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e67a84ad-ff51-48dc-b5e9-9f75ddc1c7c8,Outcall,Refund Related,Refund Enquiry,,664a757e-9bb6-4f23-bc56-4b31890fed3c,,29/08/2023 12:20,29/08/2023 13:48,29-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,3
c46339c9-d594-4531-844f-02948f3910b9,Inbound,Order Related,Order status enquiry,Excellent,3a598979-07d1-4d5f-b9c4-9a3539601cca,,29/08/2023 12:59,29/08/2023 13:09,29-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
84174856-4103-457b-89f5-57b2e6cf7b85,Inbound,Returns,Return request,,c173b75e-a129-4260-8268-4c30919cf2c6,,29/08/2023 18:57,29/08/2023 22:39,29-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
17b03149-71b4-41d7-a46c-25bd5b2e2927,Inbound,Returns,Return request,,b9e66471-4648-41af-bd8f-e233ee7db9c1,,29/08/2023 19:55,29/08/2023 20:06,29-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
8f1813b6-03f6-4178-96f9-c23bc122d42f,Inbound,Returns,Reverse Pickup Enquiry,The product is damaged. Because I am outside from my home. So one of my family members attended the product and I open it today and found that one screw of the product is not working properly. So I wnna to replace it. But customer service tell me that you call after a long time so we are unable to process the replacement. So this is very bad. But the behavior of talking with customer service is very good. She is talking very politely. I gave him 5 out of 5. Thank you ,9415de47-f62b-4f16-a748-94e50407cce3,,29/08/2023 20:50,29/08/2023 20:54,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
f0882267-cbdf-4185-814d-bf6f37275f67,Email,Refund Related,Refund Related Issues,,d8addc2b-c536-47f4-bb1e-0fa2d3fc2b69,10/08/2023 19:26,29/08/2023 09:33,29/08/2023 12:28,29-Aug-23,MALIHABAD,LifeStyle,249,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
66f78ad0-2358-4fe0-abb2-e5ef1769c5ee,Inbound,Returns,Reverse Pickup Enquiry,Good,ecb0ea92-db93-4bb7-8ae9-ccec4e550c35,,29/08/2023 19:58,29/08/2023 20:03,29-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
1645b997-e353-4d99-8f16-55e9983ff292,Inbound,Refund Related,Refund Enquiry,,7e5462ad-b368-4cdc-85fe-57aeef47871b,,29/08/2023 08:42,29/08/2023 08:47,29-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
2cd10fce-9003-4150-a7d6-01480ac3532c,Inbound,Returns,Reverse Pickup Enquiry,Thanks ??,b108767b-7870-4a4b-9b38-6306b964a07c,,29/08/2023 13:09,29/08/2023 22:10,29-Aug-23,,,,,Joshua Watson,Noah Patel,Emily Chen,>90,Split,5
d80ca6b8-7c78-4d33-9075-3b9043c05272,Inbound,Order Related,Order status enquiry,No,3ceb5239-880e-4b2a-9a25-f57cb24bafd0,,29/08/2023 13:36,29/08/2023 14:34,29-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,4
ad76ab82-49cb-4ace-b410-33569c5aa545,Inbound,Payments related,Online Payment Issues,,d0c015c1-0d71-4ca4-a898-13c52bc0b246,,29/08/2023 21:04,29/08/2023 21:08,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
6ec5f5a9-e6de-4321-99f4-98df8b466c00,Inbound,Returns,Reverse Pickup Enquiry,,66e3da19-7a7c-4158-b894-55fc89e3b867,,29/08/2023 07:01,29/08/2023 07:06,29-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
679dbc31-d855-42a7-843d-8f98fdb3c905,Inbound,Order Related,Order status enquiry,,a89b07a4-6ce2-4ddd-a510-eba24ffdd02e,,29/08/2023 08:10,29/08/2023 08:11,29-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
d4605eb9-a2a7-41fa-a285-46173876d688,Outcall,Order Related,Order status enquiry,,2921f97d-081f-4172-a5e0-9e3388647713,,29/08/2023 10:29,29/08/2023 10:30,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
0c0d6705-ced1-4773-929d-6f8522a8b899,Outcall,Order Related,Seller Cancelled Order,No,4b005c77-7836-441a-aeda-2497482d6442,,29/08/2023 10:59,29/08/2023 11:03,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
98509776-5e3a-45f2-9d5b-afe6b41cf804,Inbound,Returns,Return request,Thanks,d19cd440-0658-4dd0-9f1d-a4abe512938a,,29/08/2023 13:51,29/08/2023 13:54,29-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
2d185b16-3a74-4669-ba0d-727b6e674a8b,Inbound,Refund Related,Refund Enquiry,,c6fc1057-8faa-467c-bcc0-ab49e7166cab,,29/08/2023 22:45,29/08/2023 23:06,29-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
599fc920-0533-4ddc-85d4-3a78c2190fd6,Inbound,Order Related,Order status enquiry,,06d1c51e-a5ce-48eb-ae91-492ed69b9741,,29/08/2023 19:51,29/08/2023 19:52,29-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
9c9fd68b-17b3-44c6-b6f9-dd8c9449146e,Outcall,Returns,Reverse Pickup Enquiry,,77544797-1caa-4c95-97c1-03b5303d31c6,,29/08/2023 18:09,29/08/2023 18:36,29-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,4
9b3fbbf1-13e7-4ecd-a010-ec565a1ebc5b,Inbound,Cancellation,Not Needed,,bafd2c54-9a69-4632-a681-14b1a3eeb96b,,28/08/2023 12:46,29/08/2023 10:23,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
7030c551-d3d2-4f32-b065-8f233aac2721,Inbound,Order Related,Order status enquiry,,1ac30e8f-730f-4013-a3ce-95090db212d7,,29/08/2023 07:33,29/08/2023 07:35,29-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
1a79f26e-1a4e-48a5-9e75-ad2da4140295,Inbound,Returns,Fraudulent User,,884b5a2c-d9d8-4a52-978e-8b00f4d9a67c,,28/08/2023 18:49,29/08/2023 06:13,29-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
7949c060-de9b-4eaa-be9f-0ccbf9672efc,Outcall,Order Related,Delayed,,9efed741-97f9-439e-9a95-4af5df97ba2a,,29/08/2023 12:00,29/08/2023 19:32,29-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
bc4c59ed-ca38-41e9-8af0-d3cfa672d98c,Outcall,Returns,Return request,,670c9818-608a-4b7e-b21a-b725b8fdbeff,,29/08/2023 19:57,29/08/2023 20:02,29-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
501299fa-70b4-4e38-93bb-69727319049a,Outcall,Returns,Return request,,0c5a63a0-e66e-41e7-90f9-3fcccf73118f,22/08/2023 02:02,29/08/2023 13:26,29/08/2023 13:28,29-Aug-23,KADAPA,Electronics,1599,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
a2c4f3ad-ddc8-4efc-9b79-4584f41d38e1,Inbound,Returns,Missing,,452eb6ad-68b7-4bae-a10f-116f26915259,31/07/2023 07:18,29/08/2023 15:07,29/08/2023 15:08,29-Aug-23,BASTI,Home Appliences,3138,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
5008272d-9d55-4ce6-8a39-31bb7711438f,Inbound,Order Related,Invoice request,,4633e3d8-3de5-4e18-8676-90ae1040046d,,29/08/2023 12:54,29/08/2023 13:18,29-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
acc70092-3952-4e99-bb2d-bc30ea7e640e,Inbound,Feedback,UnProfessional Behaviour,,0f4d4e64-878a-4028-b39b-d5ca1dae8dbe,,29/08/2023 12:37,29/08/2023 12:39,29-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
0b83906a-65be-48bd-8167-05a486a72150,Inbound,Returns,Reverse Pickup Enquiry,tnx,f6aa99fb-5749-4cbd-8538-7373afdbb4ce,,29/08/2023 13:54,29/08/2023 13:58,29-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
caad219f-8f45-4501-9261-d1cf87e7cbbd,Inbound,Returns,Return request,Ladies assistant's duty should be 0600 PM mostly. ,8221bde9-e602-4346-a07c-5920fb8d2283,,29/08/2023 22:20,29/08/2023 22:23,29-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b0a29931-f89a-47b3-b08f-97a45c7dadee,Inbound,Refund Related,Refund Enquiry,,36801691-8f09-476c-991c-d9004c838220,,28/08/2023 23:41,29/08/2023 09:42,29-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
4f309862-6f84-44a0-8b01-b109a5d926b8,Inbound,Feedback,UnProfessional Behaviour,Ok,652ad26d-0dd8-427d-b3c0-fd3d4dd1d5e3,,29/08/2023 12:24,29/08/2023 12:25,29-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
b1617d3e-3cf6-4858-82c2-0897661a211a,Inbound,Product Queries,Product Specific Information,Polite my issue is resolved ,0b93d0ff-84ff-4a4e-b914-be2f0fe962fb,,29/08/2023 13:52,29/08/2023 14:35,29-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
cd8ca52d-b083-4fc9-9503-6bfcd1a9c6dd,Outcall,Order Related,Order status enquiry,,6e4eaa36-2080-4e52-81eb-b4b185ef6c88,22/08/2023 05:30,29/08/2023 07:34,29/08/2023 07:35,29-Aug-23,PANVEL,Home,295,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
22107c71-a5c2-4074-bc47-337d2b75dd96,Outcall,Shopzilla Related,Signup Issues,,ecf17b16-7095-48b5-a940-260b3f8ee08d,,28/08/2023 17:54,29/08/2023 02:54,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4d81b1b2-1826-4a6f-b851-a144502f7f53,Inbound,Shopzilla Related,General Enquiry,,f839924a-8a29-42d2-aa7c-7164efafba4b,,29/08/2023 17:00,29/08/2023 17:01,29-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6fdff0e3-25f6-463c-b269-8bc7cf07185d,Inbound,Returns,Return request,Very good ,3f2ed320-a3ac-4afe-80f5-dc9f2ef1e946,,29/08/2023 22:05,29/08/2023 22:09,29-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
98e9b4f2-e843-497d-bda0-18708864cb3c,Inbound,Returns,Reverse Pickup Enquiry,,bcf55349-9a08-417c-8fd0-053572c38695,,29/08/2023 09:47,29/08/2023 09:50,29-Aug-23,,,,,Matthew Mendoza MD,William Park,John Smith,61-90,Evening,1
0afee688-75b4-4411-8fa3-b4ed91dd9c35,Outcall,Returns,Wrong,,a268c8e1-d2ea-4037-b533-99aa0c77d3ac,,29/08/2023 19:00,29/08/2023 19:07,29-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
aa08b19f-5e4f-457d-8bd9-57ec7a0b5a86,Inbound,Cancellation,Not Needed,,bff48d7d-dfb1-4c07-b615-8189dc8438d6,,28/08/2023 21:05,29/08/2023 20:42,29-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,1
fc40fefd-e64a-49fa-967a-d80a1878f3fb,Inbound,Returns,Fraudulent User,Provide good product ,1dc4707c-aa31-43db-985f-9d87f0656069,,29/08/2023 13:05,29/08/2023 13:06,29-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
118217fd-f57c-46bc-a942-143998027204,Outcall,Order Related,Order status enquiry,,d40458a7-d37a-4b2e-9f3e-e5c23b6fefda,,29/08/2023 21:45,29/08/2023 21:54,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
8deb8474-df8a-4e94-8d3c-49c7b51b39cf,Inbound,Payments related,PayLater related,,d988c334-8817-4349-9b0d-1acfe2543b51,,29/08/2023 23:06,29/08/2023 23:15,29-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
cbc15ec4-b759-4af9-b3ef-f8e5456c968f,Inbound,Order Related,Priority delivery,,dddb8661-bc4d-4b64-aa1f-3663bd35921b,,29/08/2023 08:23,29/08/2023 08:24,29-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,2
372ea7dc-9265-4eb0-929f-7e830b7c897f,Inbound,Returns,Reverse Pickup Enquiry,,1f96c50f-8575-4e69-893a-0112359ef631,03/08/2023 14:29,29/08/2023 17:54,29/08/2023 20:19,29-Aug-23,MUMBAI,Books & General merchandise,5279,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,1
e3b8cbc5-1334-47ca-9e85-7b59496ae911,Outcall,Order Related,Priority delivery,,38f79ea0-654f-4cae-9227-1952ab7d5d18,,29/08/2023 06:45,29/08/2023 06:46,29-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
9184fd10-2905-4c2d-9d61-b4d9d3510344,Outcall,Returns,Fraudulent User,,227b5add-cbcc-4a18-b06e-db8d63431133,,29/08/2023 14:01,29/08/2023 14:09,29-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
af12a6cc-0353-48e6-9428-b8d56121c1a5,Inbound,Returns,Damaged,,2c7a41ea-7a15-4d62-8437-6291729e02fd,,29/08/2023 14:00,29/08/2023 14:00,29-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
9664e9c2-9dbf-40bc-b4de-b74c619f8160,Email,Returns,Return request,,db27a3ce-bdb8-4174-98b9-34009c546d2e,,29/08/2023 19:14,29/08/2023 20:33,29-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
f9b7e924-9831-4f16-84da-e372047d651d,Inbound,Order Related,Order Verification,,7a81e4aa-2efa-44a0-a9bc-2c1480122b96,,29/08/2023 11:34,29/08/2023 11:37,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
4f865a0d-025e-4507-8e3d-f37cd520b9be,Inbound,Returns,Reverse Pickup Enquiry,Good ,4bbc62c8-b649-423e-acf5-82cdf13ca986,,29/08/2023 12:19,29/08/2023 12:20,29-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
53382538-7a34-404f-a16e-8339b38fd985,Inbound,Returns,Return request,Update the return status in real time as soon as item being picked up.,e8e63aac-a056-42f6-bb5f-bf1992b74422,,29/08/2023 19:26,29/08/2023 19:31,29-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
03239ab2-fe46-4127-ae2b-c4674df235c7,Inbound,Cancellation,Not Needed,,d7cdb23e-aa62-416e-8b4e-7f0c117ee6a4,25/08/2023 13:29,29/08/2023 20:53,29/08/2023 20:53,29-Aug-23,ALLAHABAD,Mobile,12999,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
542e1764-85de-4272-b1ee-748b4d74f9c3,Inbound,Returns,Return request,Return policy should be more fast.,de3cf7d4-f1a3-40ae-8caf-4cedcda37e73,,28/08/2023 10:17,29/08/2023 06:35,29-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
48d437d8-b286-43ba-8e2b-f5ff837e3167,Inbound,Returns,Reverse Pickup Enquiry,Good behaviour your team all the best,3b6fa3a8-4366-4e34-b68c-871d9a5823a0,17/08/2023 20:00,29/08/2023 14:31,29/08/2023 14:32,29-Aug-23,KANPUR,LifeStyle,249,,Melissa West,William Park,John Smith,31-60,Morning,5
25830b08-4061-4f98-b4f1-c592ca0686d4,Outcall,Payments related,Wallet related,I AM HAPPY ??,70d70482-c44b-4eb3-bc18-fe84aff92af2,,29/08/2023 14:28,29/08/2023 14:29,29-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
43e82dc1-c8b0-42fc-bb87-b6f4b14ddb4e,Inbound,Returns,Reverse Pickup Enquiry,,76dba9dc-66a6-4ff6-846e-aa4c4a9c8fdf,,29/08/2023 19:32,29/08/2023 19:33,29-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
bf92daae-f5db-48e6-b542-ee8472a94766,Inbound,Returns,Wrong,Good person,43576f34-7aeb-4d08-b842-e1574c646f62,,29/08/2023 21:16,29/08/2023 21:28,29-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
964b7ff0-56a8-47c9-8d1a-5342ee21d1a6,Inbound,Feedback,UnProfessional Behaviour,,4ac02637-8a20-4a61-8f7e-076f489db1bc,,29/08/2023 16:42,29/08/2023 16:42,29-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
22fc8a8c-2704-49a2-971e-bb8019a614e9,Outcall,Order Related,Order status enquiry,Need to implement of Shopzilla hub contact number along with fast delivery ,bdd9c1f9-cb4c-41aa-ac57-eb91e34a4529,21/08/2023 23:42,29/08/2023 10:13,29/08/2023 10:33,29-Aug-23,GUWAHATI,Electronics,260,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
91783d15-c3ab-45ed-b4c0-a41dba57e79f,Inbound,Returns,Fraudulent User,I received bad product It is not lavender It is water 70%,f3db38e8-9cc0-4134-bcc9-6b3d301a4281,,29/08/2023 17:38,29/08/2023 17:38,29-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,2
49e5733c-e97c-455e-b653-142d66e891c9,Inbound,Returns,Reverse Pickup Enquiry,Good ,85b072fe-687e-4e41-bd05-66e9300e7001,,29/08/2023 11:59,29/08/2023 12:01,29-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
33ff65db-19b0-4343-ac6d-96ae93a3adc0,Inbound,Order Related,Order status enquiry,,e84bdbd1-9d5d-420a-bdc7-404e21de23b6,,29/08/2023 16:05,29/08/2023 16:06,29-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
a43d90d8-32a9-4cfe-b663-8447290dd5f1,Inbound,Returns,Return request,,b7425ed0-a5ec-4272-a3c8-1564be4a560d,,29/08/2023 17:01,29/08/2023 17:02,29-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
700a3b38-9de7-4b93-9d55-eab3203ee850,Inbound,Returns,Reverse Pickup Enquiry,,6a4e91b3-3436-4031-a018-6cb22b00294a,15/08/2023 22:22,29/08/2023 17:40,29/08/2023 17:41,29-Aug-23,BHADRAK,Electronics,1099,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
d73117e0-3dd2-44aa-a2c7-72ad64ec7836,Inbound,Order Related,Order status enquiry,Who are you ,6320bedf-7836-40ba-8e6c-5dfa40ca70cc,23/08/2023 23:00,29/08/2023 20:29,29/08/2023 20:54,29-Aug-23,GUNUPUR,Electronics,999,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5a7a2143-1207-4af4-89ff-2d504337bc02,Inbound,Order Related,Delayed,,20f4f9db-9bc2-4135-ace8-c65ac92ed93e,,29/08/2023 10:45,29/08/2023 10:48,29-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
cc2b1d62-27c2-44fd-9ea5-231e4a86868a,Outcall,Returns,Reverse Pickup Enquiry,Very good ,ce857c44-2629-4c92-8732-cd3a32c2e621,,29/08/2023 12:40,29/08/2023 14:16,29-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d17e2dfb-cf2d-49b8-b168-138ff01e7dd0,Inbound,Returns,Return request,,e9262b6b-55c5-4dcf-aec7-ce29614d245a,,29/08/2023 15:08,29/08/2023 15:15,29-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
a83a6b2c-a9fe-4104-b692-7f7534bbd7a7,Inbound,Order Related,Priority delivery,Ok,abb91493-6e62-49b9-961a-f9db60855bf3,,29/08/2023 17:42,29/08/2023 17:44,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
42dbf22f-cdc6-4a77-ae6c-e931a86e5f13,Inbound,Returns,Reverse Pickup Enquiry,,dbb1f88a-90f6-46ed-8f14-f31f8d19ba92,19/08/2023 12:16,29/08/2023 14:05,29/08/2023 14:08,29-Aug-23,HOSPET,LifeStyle,175,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
36588bd4-4844-4635-95d5-de127b085101,Outcall,Payments related,Online Payment Issues,"I trust , very good, Shopzilla",8be50ea0-ad8f-4d1e-837e-aea759a506ab,,29/08/2023 12:25,29/08/2023 12:26,29-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
fad1d92d-0a3f-4bc2-8abd-7f75b31bc943,Inbound,Order Related,Unable to track,Nothing ,4d7b867f-54b1-4424-bf05-f17d07f5fa46,,29/08/2023 07:08,29/08/2023 07:09,29-Aug-23,,,,,Chad Nielsen,Emma Park,John Smith,>90,Morning,5
bcca21e5-e9d6-4b0e-8f1e-6a26ec6365e2,Inbound,Returns,Reverse Pickup Enquiry,Voice is not clear to us ,9b83a2fb-ae76-4008-ae8a-4fc32da55a6d,,29/08/2023 17:23,29/08/2023 17:27,29-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,3
a7341e48-da0d-497f-9335-b1b7bbbce3be,Inbound,Feedback,UnProfessional Behaviour,,91a9e8a0-9afc-428e-af71-36bd6ed1f9bf,15/08/2023 18:58,27/08/2023 12:44,29/08/2023 17:08,29-Aug-23,PUTTUR,Books & General merchandise,399,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
36dc37be-f6d5-4daf-9c71-c9ae3f431aa5,Inbound,Shopzilla Related,General Enquiry,,b5841538-c6bc-40b7-900e-bacafd16e1d7,,29/08/2023 06:21,29/08/2023 06:25,29-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
84f3af4b-a6ff-4ecd-9205-d1500254c703,Inbound,Product Queries,Product Specific Information,,0327d7ea-1f53-45ba-9b69-ec389b5b8063,,29/08/2023 09:04,29/08/2023 09:05,29-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9c8b970e-8c77-42ae-ac36-32bf2ab4cbd9,Inbound,Returns,Missing,Very good ????,b5fd370f-0acd-4e57-8230-3bd42c99b0dc,,29/08/2023 15:34,29/08/2023 15:36,29-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
5c728fe1-e96d-4bc5-83af-6c6531bc3455,Inbound,Refund Related,Refund Enquiry,,bf1fee0c-695f-49f0-b16f-71fc1e2a44f2,,29/08/2023 11:50,29/08/2023 11:58,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
b76f2e98-a93b-4037-bb46-caddc7353854,Outcall,Returns,Missing,,b2593263-9c62-43da-97bf-2c64ddc82a22,,29/08/2023 12:04,29/08/2023 12:06,29-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,5
f0e66ca6-cf99-4272-b782-f7e60a367d94,Inbound,Returns,Service Centres Related,,60980f64-8278-4ae5-9c7d-6a168bd1ce6e,08/08/2023 19:23,26/08/2023 15:58,29/08/2023 15:15,29-Aug-23,FEROZEPUR,Electronics,3899,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
709b9677-454e-4e29-abab-0c276cff818d,Email,Returns,Service Centres Related,Nice ,23927da3-d5e1-4994-b793-eff083c98dfa,22/07/2023 23:47,29/08/2023 14:14,29/08/2023 14:18,29-Aug-23,HABRA,Furniture,12661,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
fbd2de3b-082c-4246-9814-97668d5f834f,Inbound,Order Related,Installation/demo,,4548a0be-37f6-4893-bb4c-447810bb9446,,29/08/2023 19:55,29/08/2023 19:58,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
2322bcb4-e259-40f0-ba28-f08a6b660e7c,Inbound,Returns,Reverse Pickup Enquiry,,5f42b868-dad7-43b6-a95c-c6188eb843f9,,29/08/2023 12:30,29/08/2023 20:32,29-Aug-23,,,,,Jeremy George,William Park,John Smith,31-60,Morning,5
396021e1-7d60-4746-b6a0-423abe802ccf,Inbound,Order Related,Delayed,,f98f109e-e94d-437f-9765-4fac9b33a2fc,,29/08/2023 13:49,29/08/2023 21:18,29-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
52e27456-f3e1-4c0d-b554-b4dff920e2c8,Outcall,Order Related,Invoice request,,d6c70889-6c92-4c55-9981-a3974a849fd1,,29/08/2023 16:28,29/08/2023 16:42,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
209b53d0-f204-43c7-8371-f256ccb1e2aa,Inbound,Refund Related,Refund Related Issues,,5bad0e4e-3024-4860-88a3-8d36d34fc062,21/08/2023 13:42,25/08/2023 17:30,29/08/2023 10:10,29-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,129,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,1
d87f82f1-9828-4c52-aff3-581ea4292860,Inbound,Shopzilla Related,General Enquiry,Ok,6d47e415-2a59-4b12-b485-252a0381f15b,,29/08/2023 11:19,29/08/2023 11:21,29-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
a315c624-6453-4209-b733-63c6a0d01d1c,Inbound,Returns,Fraudulent User,Im happy to talk the ashish nyc wrk good luck,846701a8-e4f2-4cf8-b8bb-5c0bf43abef2,,29/08/2023 14:33,29/08/2023 14:43,29-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
94541d98-eeba-45e6-b68d-e169bb1a6ff0,Inbound,Order Related,Order status enquiry,,d921bf42-cc83-44a5-8b23-48c823b7efa2,,29/08/2023 14:57,29/08/2023 14:59,29-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
5b3394d8-f3a7-499d-a34c-ee2c2024ab7e,Inbound,Shopzilla Related,General Enquiry,,f084e540-ce1d-4d8e-a75a-eceeaa2840c3,,29/08/2023 23:18,29/08/2023 23:20,29-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
a2dd1b3b-9415-4847-87ec-e6afa9cf98b7,Inbound,Order Related,Order status enquiry,,d90d7541-cc48-4774-a062-e5ca1dce4b80,,28/08/2023 09:49,29/08/2023 04:51,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
c67e7c64-0770-4fdd-b0f6-b8b42719d3b1,Inbound,Feedback,UnProfessional Behaviour,Bahot hi    ,76308ffc-f175-412a-9c4d-887062c68228,,29/08/2023 17:35,29/08/2023 17:39,29-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
dd52b748-9c8a-4310-8d1c-24fd09a78eec,Inbound,Order Related,Delayed,,d2b628f6-cf77-462b-94af-8581fe63214f,21/08/2023 13:55,29/08/2023 17:57,29/08/2023 19:44,29-Aug-23,VARANASI,,72990,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,4
198130b5-2c7a-458e-a6e0-fa6f6643fe0c,Outcall,Returns,Reverse Pickup Enquiry,,d80da63a-cc64-4ede-a31c-67025cc91feb,18/08/2023 21:29,26/08/2023 08:12,29/08/2023 00:57,29-Aug-23,JAMNAGAR,Books & General merchandise,1233,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
97156ee4-b7f8-4d01-b5c0-d4fc2840daee,Outcall,Product Queries,Product Specific Information,,eba15628-e4f5-4bb2-bdc6-2c6fe3ecdd02,,29/08/2023 12:11,29/08/2023 12:27,29-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2f292a06-3814-41c4-bf67-df473187b234,Inbound,Order Related,Delayed,All good ,80b64da4-48f0-4a5f-b1b7-c0c96eee2acb,,29/08/2023 14:05,29/08/2023 14:32,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
2295d2dc-62c8-4eb0-a01b-c87956d4e6eb,Inbound,Order Related,Order status enquiry,,b5dcd2fe-92f6-41f1-9ee9-217de2e94a02,,29/08/2023 22:00,29/08/2023 22:28,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
790b1429-983b-4318-91ce-658fffef9f4f,Inbound,Order Related,Delayed,dont make fool to customers,e157581e-67bc-48bb-889a-0846d7056601,24/08/2023 13:04,28/08/2023 21:56,29/08/2023 22:07,29-Aug-23,KOZHIKODE,Mobile,19999,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
a8b1bb2a-cbec-47ad-87e5-9ccc0321f782,Inbound,Returns,Fraudulent User,,d1f096d6-bc2a-45b0-a9e3-c978042cb94a,,29/08/2023 13:25,29/08/2023 13:32,29-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
4208f486-38da-4018-9dd6-2b70a458de1e,Inbound,Returns,Reverse Pickup Enquiry,,7d3fca16-e4c5-4db1-9812-a15d3fd901f4,,29/08/2023 09:58,29/08/2023 10:22,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
ad09be9f-fc95-4332-9417-921f8fa66716,Inbound,Returns,Return request,,5f0785de-3c4c-4ab8-ad63-a9e8126bf7bf,,28/08/2023 20:13,29/08/2023 12:56,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
538df7e1-0fba-4c0d-a0f6-168551c080cb,Inbound,Order Related,Order status enquiry,,9250628c-8ced-49a3-b5e4-779140ae2bc0,,29/08/2023 08:17,29/08/2023 08:19,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
7c758812-ce45-45cc-bd91-31e0ae56cda3,Inbound,Returns,Return request,,69b59224-4b89-4220-86f3-71a972e8de6d,,29/08/2023 12:58,29/08/2023 13:21,29-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7b9737b2-430a-43e2-927d-7620a833d7f5,Inbound,Returns,Reverse Pickup Enquiry,,652fd784-679e-439f-b914-89520eac8165,,29/08/2023 14:10,29/08/2023 14:11,29-Aug-23,,,,,Jeremy Cooper,Brayden Wong,John Smith,>90,Morning,5
cf69ad9d-abd0-4475-8cb2-8bd8b7323e29,Inbound,Returns,Reverse Pickup Enquiry,,f4e4c327-0cd0-49b4-8621-6d09fbdaaba7,,29/08/2023 14:14,29/08/2023 14:17,29-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
ecf1ccb8-c8e7-4a93-b67d-32cabef746f0,Inbound,Order Related,Order status enquiry,,9dd37740-f340-4b88-9449-e372071eb02c,,29/08/2023 17:03,29/08/2023 17:06,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
58512ec1-1c52-42c2-b1ea-6eccaf4fdc66,Inbound,Returns,Service Centres Related,,a374c8f2-fe09-4b65-ba6c-6520da41474d,,29/08/2023 11:33,29/08/2023 11:48,29-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
bd893326-4347-4b85-936f-26cd0c1b261c,Inbound,Returns,Missing,Excellent ,24620838-b91e-4665-b039-b591950554cb,,29/08/2023 07:34,29/08/2023 07:37,29-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
73c76637-d3c8-412c-9989-e7b01a492c60,Inbound,Shopzilla Related,General Enquiry,,1e0951da-7232-4841-ae93-f2209e9eaba4,,29/08/2023 20:56,29/08/2023 21:00,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
19110bcc-f2bc-4a4c-9c26-6e72441ed22c,Inbound,Returns,Reverse Pickup Enquiry,,1d3e817e-ddcd-4563-9351-cf9b2081b86f,,29/08/2023 21:18,29/08/2023 21:23,29-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
8cd767f4-f54a-4613-8c81-cb30bbb45689,Inbound,Order Related,Order status enquiry,,6ae4561b-5cab-41be-8961-30269c4719ce,26/08/2023 17:03,29/08/2023 14:51,29/08/2023 14:55,29-Aug-23,SURIYAWAN,LifeStyle,269,,Holly King,Zoe Yamamoto,Olivia Tan,>90,Morning,5
4bef5667-9031-451c-8e64-119bbc6129f7,Inbound,Returns,Reverse Pickup Enquiry,,e9e8cce8-359c-47a2-b5c5-c7d0db64d955,,29/08/2023 14:16,29/08/2023 14:25,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
23dee96d-38b9-47f1-98c8-8d7102385931,Inbound,Order Related,Installation/demo,,3264730e-fad6-4dee-85a6-b2b1ca6ac480,,29/08/2023 19:27,29/08/2023 19:29,29-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
21a68aed-ebf1-4b6a-80a2-459c43b64937,Inbound,Returns,Return request,,8c19351d-88a3-45a3-8628-ff8f563f619f,,29/08/2023 11:27,29/08/2023 11:29,29-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
c529be43-920f-4923-87f3-7b2007a9cdf3,Inbound,Returns,Return request,,7655e83a-385c-46ac-8466-55116650c8f9,,29/08/2023 14:33,29/08/2023 15:01,29-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
4190ce40-0b61-4fed-a424-14de9cfbe120,Inbound,Returns,Return request,,7cb13a8b-e5d9-4331-b54a-cc304a20f99e,,29/08/2023 17:26,29/08/2023 17:28,29-Aug-23,,,,,Craig Hall,Harper Wong,Emily Chen,>90,Split,2
773d67e6-f353-415e-afef-331ecf9d74b1,Outcall,Order Related,Order status enquiry,,85514c86-b546-4c19-9e3e-f9690275449e,,29/08/2023 06:41,29/08/2023 07:42,29-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
edb3efc2-3fb5-4a54-83c8-102ae777ced5,Inbound,Shopzilla Related,Shopzila Premium Related,All good,c83b16d7-6c31-47b7-8332-c6ddeb8fbed5,,28/08/2023 18:00,29/08/2023 23:23,29-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
2d6ad32a-2648-48a6-9802-896be09ec93a,Inbound,Order Related,Order status enquiry,,63a85d1e-c1a7-4800-8eff-47350b61bd76,,29/08/2023 17:38,29/08/2023 17:41,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5620356f-b9d1-445f-b7a9-10668720d9e3,Inbound,Order Related,Order status enquiry,you are harrassing customer ,3d6fd857-72a4-4082-9e1b-79218c244045,,29/08/2023 20:34,29/08/2023 20:42,29-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
ed36f2a3-96cd-4f8a-8ab8-1858a2ef5f39,Inbound,Returns,Exchange / Replacement,,6ba59609-72ab-4778-ad49-a820e624bc4c,24/08/2023 22:46,26/08/2023 19:16,29/08/2023 09:57,29-Aug-23,SURAT,Home Appliences,39999,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
ed2d9383-77e2-420a-aff4-eb699034d6ce,Inbound,Returns,Reverse Pickup Enquiry,,c355c395-59ca-4c18-85aa-dbe07d573130,22/08/2023 20:54,29/08/2023 20:12,29/08/2023 20:17,29-Aug-23,JHAJJAR,Books & General merchandise,780,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8a78cb5a-d6eb-45e1-acdd-fcddb62e45c1,Inbound,Order Related,Delayed,,bf9df388-fae0-46eb-9fba-1ec9173811d3,,29/08/2023 15:46,29/08/2023 21:14,29-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,4
b23de23d-7700-4ccc-b80b-be3504dd49ec,Inbound,Order Related,Order status enquiry,Good,3cf8967d-6805-4b92-a096-8327ea0c2dc7,,29/08/2023 12:40,29/08/2023 14:50,29-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e31afa2a-d30b-429a-a052-91331df1ecea,Inbound,Returns,Return request,Good,8b55c6fb-8d02-4069-b190-cffe0abe5bbe,,29/08/2023 20:10,29/08/2023 23:06,29-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,4
75f2c4be-5868-4652-aab7-5221815ffce0,Inbound,Order Related,Seller Cancelled Order,??,72d4e6f7-95c4-4fda-a71a-c40d99b6a3e7,,29/08/2023 22:39,29/08/2023 23:11,29-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
53d0b0e2-bacf-4986-b433-c0c9a59b383c,Email,Returns,Wrong,Happy wd executive bt upset about my return fact....,32a3c5f1-ac7e-4f3a-8778-21256cab5247,,29/08/2023 11:12,29/08/2023 11:19,29-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
1b8eeb7e-4808-466b-ac58-02d7303bc0dd,Inbound,Shopzilla Related,General Enquiry,,22ddf0f6-dada-4095-b2db-7b72d631b11e,,29/08/2023 14:14,29/08/2023 14:19,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
11d98b46-f609-43fc-8245-34f0e6fc4b62,Inbound,Returns,Reverse Pickup Enquiry,,acd75787-a723-41e4-ad5b-bc83315d2180,,29/08/2023 15:35,29/08/2023 15:37,29-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
64a58315-53da-4855-a2e8-ab503c56dedf,Outcall,Returns,Return request,,8d90ccb8-cb16-4804-9e79-3b988bd94267,,29/08/2023 11:46,29/08/2023 16:41,29-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
804125db-5da4-4003-93dc-fae3e76c65a1,Inbound,Refund Related,Refund Enquiry,,fc29ed1a-fa1d-4b1d-9a5e-7691e8a397a2,,29/08/2023 20:23,29/08/2023 20:32,29-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
5bf9645c-acce-4a22-a046-b18e3ab31b94,Email,Returns,Reverse Pickup Enquiry,,c4526843-8189-4bdd-a2bf-c2b67f199ffd,,29/08/2023 17:01,29/08/2023 17:05,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
71ce6b15-8921-4f96-9636-b5de5c59474d,Inbound,Returns,Reverse Pickup Enquiry,,c3c41378-c457-4da3-a3bd-7b400c8f4be2,,29/08/2023 18:47,29/08/2023 19:33,29-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
d226a16f-6458-406f-8b8a-e58fe571c192,Inbound,Returns,Service Centres Related,Your support is exceptional,ad1a1fc1-c724-4ede-a30d-b0085e774571,,29/08/2023 16:51,29/08/2023 17:05,29-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,5
1690aec3-c8fe-418b-9ce9-971349961b87,Inbound,Returns,Return request,,8c3605e3-85aa-4c06-bcee-49df90eb2836,,29/08/2023 22:17,29/08/2023 22:18,29-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
96d1a843-6a00-4b88-ba97-182cf793e520,Outcall,Returns,Return request,Fraud with me,168c2e42-3fe0-4d36-9d3c-b01712af4193,,29/08/2023 12:04,29/08/2023 12:13,29-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,4
cbda5acf-8260-452b-be0c-06d491cf9363,Inbound,Returns,Reverse Pickup Enquiry,GoodGood ,4cadc7e6-ebb4-41a5-8217-0db8a9f43b96,,29/08/2023 14:00,29/08/2023 14:05,29-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
df5dbfa0-f116-4b52-9159-31683465812b,Inbound,Returns,Exchange / Replacement,Fgjj,ec05cec9-4aa2-4df5-a52e-63483342fab8,,29/08/2023 17:33,29/08/2023 17:38,29-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
a2fe29b7-cfef-4a55-b7e1-f2687d0997ac,Inbound,Returns,Reverse Pickup Enquiry,,fd519de2-6ad0-4e5c-b8ae-d2ebdfc854bb,,29/08/2023 20:27,29/08/2023 21:54,29-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
0ae9fb0a-f1c8-4828-92f2-d61b906368a8,Inbound,Order Related,Order Verification,,d5853fe2-e550-45ab-b14e-8ded1a50fdf7,,29/08/2023 12:08,29/08/2023 12:09,29-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
5c3438c3-0ea1-4de6-9d67-f619d590b586,Inbound,Returns,Reverse Pickup Enquiry,,931f61c5-27bb-4051-983f-b0b4086222c5,,29/08/2023 13:51,29/08/2023 13:51,29-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
1ad577e5-dcd1-4b4d-80ee-91f21325d38b,Inbound,Returns,Reverse Pickup Enquiry,Nice ,0ba5178b-58b0-431f-bcc4-d1b618c6029a,,29/08/2023 18:03,29/08/2023 18:09,29-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
3fee70ad-df90-4209-813b-851633457b33,Inbound,Returns,Return request,,b801f4c9-39ae-47e7-b0dc-1c0617ecd480,,29/08/2023 18:36,29/08/2023 18:37,29-Aug-23,,,,,Victoria Anderson,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
2475b063-bf9a-4957-96c1-e9eda7a44af4,Inbound,Order Related,Priority delivery,,c2f42313-4298-4141-a9b2-b554539b2bea,,29/08/2023 14:02,29/08/2023 14:03,29-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
edea585d-6b7a-41a4-af69-371463b286be,Inbound,Returns,Reverse Pickup Enquiry,nice,4d114668-56dc-48c4-93b8-a3f265f2b3b8,,29/08/2023 12:44,29/08/2023 12:46,29-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
342165b6-6b6a-4447-a658-016f7ab212de,Outcall,Payments related,Online Payment Issues,A fair feedback can be provided only after an issue is either resolved or after a conclusion is drawn on the matter and not immediately after raising the issue. Request feedback once issue is closed.,0bfee24b-b229-4164-88ea-6bcb8900c6da,,29/08/2023 14:35,29/08/2023 15:00,29-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
e3ce970b-8dc7-4455-9a8f-bff52399c62b,Inbound,Shopzilla Related,General Enquiry,Delivery service is poor now a days,45b02121-3528-4c66-9236-0bb7e3416737,,28/08/2023 21:22,29/08/2023 05:34,29-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
86500d21-d9ae-43d6-a494-3ad1b8fafd6b,Inbound,Returns,Reverse Pickup Enquiry,Please help me dear sir ,f69a4fe9-603e-43e7-85ef-6e924e6201fa,,29/08/2023 07:27,29/08/2023 07:40,29-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
296e3039-f85d-4a8a-a835-be1fdf758099,Inbound,Returns,Return request,Customer executive work well ,2132c97b-2768-481b-ab96-6e3dd800656c,,29/08/2023 09:23,29/08/2023 09:26,29-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
65ea3f15-aef9-4080-88b6-f6d2d850ddc5,Inbound,Returns,Reverse Pickup Enquiry,,64e306a1-7ce8-4331-a5db-b810baf300e7,,29/08/2023 11:21,29/08/2023 11:23,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,3
5379b3fa-7a67-4278-a4f5-8dc1388ede2b,Outcall,Feedback,UnProfessional Behaviour,,3351d4ee-9a35-47a4-b523-7b7a5dc59eb1,,29/08/2023 11:47,29/08/2023 11:53,29-Aug-23,,,,,Frank Kelley,Ava Wong,William Kim,On Job Training,Evening,2
78e088bf-bc53-4d5f-b244-d66803ec0677,Outcall,Payments related,Online Payment Issues,,6f552801-6398-4c8d-b889-da0e49c98f26,,29/08/2023 13:01,29/08/2023 13:03,29-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
9a05ed17-8a17-4623-adf2-321591e8ea0f,Inbound,Order Related,Order status enquiry,,97def1db-22dd-4096-83b8-5ca49b5ab0ed,14/08/2023 20:31,29/08/2023 16:54,29/08/2023 16:55,29-Aug-23,UNJHA,Furniture,13499,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
e6697c43-bdc1-4dc3-8923-432c9c2e905b,Inbound,Order Related,Order status enquiry,,5dd761f3-2788-4f9e-aeae-210e0ad90610,,29/08/2023 11:48,29/08/2023 11:50,29-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
76c53ea7-6530-4681-a9ad-506f56d6db5e,Inbound,Returns,Missing,,ff4c1ded-d7b7-4278-a81d-fc6d6199ed8d,,29/08/2023 19:04,29/08/2023 19:06,29-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
3d06c97b-d8e5-402f-b7f3-4e67046844e8,Inbound,Order Related,Order status enquiry,,231d2b0c-08e9-4aaf-9c3a-38d360ce3d68,22/08/2023 21:35,29/08/2023 18:54,29/08/2023 18:55,29-Aug-23,SRINAGAR,Electronics,899,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
c5830c4d-eb9f-4ecb-832d-53cfca8f1bec,Inbound,Order Related,Order status enquiry,Osm sarvice,ddb5a758-77cd-47d4-bb57-4cc0e1461163,,29/08/2023 11:17,29/08/2023 11:21,29-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0fe4f1b4-1dcc-42c7-9747-f2d2760b8cf6,Outcall,Order Related,Order status enquiry,please help to change all of my order transportation ,956a1f57-f5c1-4927-982d-137c4eaa4a86,,29/08/2023 16:35,29/08/2023 20:25,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
e6b94122-8074-400d-9226-0137e624c5ab,Outcall,Returns,Reverse Pickup Enquiry,,1e295b2c-4b39-41d2-b8dc-a9f1830225c9,,29/08/2023 14:38,29/08/2023 14:42,29-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
8dde8b10-bbfd-4dc8-9880-84b63e6346d7,Outcall,Returns,Reverse Pickup Enquiry,,3fba3222-af52-4bf5-9996-afa07cb7912a,,29/08/2023 17:57,29/08/2023 18:03,29-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
44243abf-0ac0-4585-bf8e-24b327fcf9de,Email,Returns,Reverse Pickup Enquiry,Bakwas,025da75f-e9dc-44f1-95a9-500eb3953749,23/07/2023 19:38,29/08/2023 18:15,29/08/2023 18:18,29-Aug-23,MANMAD,LifeStyle,419,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
707d9a5c-44ab-4f9b-aab6-2f7ea081a795,Email,Returns,Wrong,,0df0893b-9b6e-48d3-84ef-c1d2ec2aad20,,29/08/2023 11:57,29/08/2023 12:07,29-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
5f832d9b-79b0-466b-9ecf-b4ffa567141a,Inbound,Order Related,Order status enquiry,Good,2e57c153-c9ef-40d3-8c2a-5898959d3166,,29/08/2023 14:13,29/08/2023 14:14,29-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
f9931abf-c34d-46fb-a0e7-c347c9a641c1,Inbound,Order Related,Delayed,,4c5f26f5-eff6-4a8e-9664-2e95c047d407,,29/08/2023 06:20,29/08/2023 07:29,29-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
cc906c3f-81c3-48a9-a84a-9910f876f28d,Outcall,Order Related,Order status enquiry,,7ab6363c-a542-4378-88bb-96d8923e19aa,,29/08/2023 11:43,29/08/2023 11:45,29-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
db0bc6c1-912e-4e6b-830d-d90a3c583024,Inbound,Returns,Missing,,ce18be4f-acd2-449d-a203-72f8192a46b6,,29/08/2023 14:47,29/08/2023 14:53,29-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
2a5a64cf-654d-47d7-af83-b8818819c1e5,Inbound,Shopzilla Related,Other Account Related Issues,,fc3a6130-a240-4278-9ca8-4b191cb25086,,29/08/2023 21:42,29/08/2023 21:46,29-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f4c552d4-b4db-4bd5-8224-0d11a04fe7c1,Email,Refund Related,Refund Enquiry,,c3916024-4553-4bb7-9acc-af5c6337a709,,28/08/2023 19:23,29/08/2023 00:21,29-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6187e04e-1aed-4fb7-b7a4-ac90d349bc0b,Inbound,Returns,Exchange / Replacement,,c0e3980f-fdc2-4871-a8b9-3958fa4dc757,,29/08/2023 15:27,29/08/2023 15:30,29-Aug-23,,,,,Thomas Lewis,Aiden Patel,John Smith,31-60,Morning,5
12478243-3a89-4cbb-a30f-fff6df4bb4c9,Inbound,Order Related,Delayed,,346d1dec-2c04-4b44-8a3a-491e11c60d30,,29/08/2023 10:59,29/08/2023 11:01,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
ebd1cfad-a771-4e20-9579-d0f633066464,Outcall,Returns,Fraudulent User,,2d02a91a-8729-4b4b-8efc-9b9769877cd2,,29/08/2023 21:47,29/08/2023 21:56,29-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
606ec0e4-89b1-414d-b9bd-effcb5d3fdd4,Inbound,Payments related,Wallet related,Good job ,f5a41ecc-f51b-401d-bfcb-5d4b433a0aba,,29/08/2023 00:55,29/08/2023 00:56,29-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
8e237429-d5bc-4528-8a5e-bdeae342bc88,Inbound,Returns,Reverse Pickup Enquiry,,55d64a9b-6899-4554-8b9a-8c6dfbfd8311,,29/08/2023 17:15,29/08/2023 17:18,29-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5fef809d-ad64-45ef-835a-d54920700929,Email,Payments related,Payment related Queries,Customer service executive is very good but solution is pending for 50 days ,dde49f87-70a1-4c5b-af53-87ca49c76ef5,,29/08/2023 18:15,29/08/2023 18:16,29-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
02ba85f6-3b5c-4c2f-a0e1-7d9bc9b4541c,Inbound,Shopzilla Related,Shopzila Premium Related,,fe54c426-e3ba-40cb-b625-31669f643300,,29/08/2023 20:16,29/08/2023 20:17,29-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
eb1cb324-ed55-4acb-84d5-e12b68c3f50f,Outcall,Order Related,Customer Requested Modifications,,8e2adde3-0489-4840-a0b6-722c6259a328,,29/08/2023 07:34,29/08/2023 07:46,29-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
656a3a83-4f10-455b-b201-fc30241a209b,Inbound,Returns,Reverse Pickup Enquiry,,4ab3d507-319d-4af4-955b-0e6fd989ea3d,,29/08/2023 13:43,29/08/2023 13:46,29-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,1
312e57c9-10ec-4e4c-a994-6093537efe9f,Outcall,Product Queries,Product Specific Information,With good communication ,6c31cd09-f41f-4418-97c0-105b2682f5b3,,29/08/2023 06:08,29/08/2023 06:11,29-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7b323ae1-a766-47ee-9208-8e4a48e8c6d7,Inbound,Returns,Missing,,225db963-0897-4548-9a32-3048f3fa3e2c,,29/08/2023 10:59,29/08/2023 12:34,29-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
b93d48ae-1ea6-4512-9f13-c69ca7a735cd,Outcall,Product Queries,Product Specific Information,,6dec29c8-e355-4961-8660-70f504270c1e,,29/08/2023 11:25,29/08/2023 11:35,29-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
3c3b7b7d-c268-46a6-9338-9dcc6e749bce,Inbound,Returns,Missing,,9b83428f-5521-4331-bfae-36798f0da01e,,29/08/2023 11:29,29/08/2023 14:32,29-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
22deff08-9ad0-4146-bdcf-d032d5c485c5,Inbound,Order Related,Priority delivery,,71711cb5-78f1-4638-b0d0-d7edc55ff694,,29/08/2023 20:30,29/08/2023 20:33,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
fe64b2ff-c973-468f-b5df-1150af6da6ea,Inbound,Product Queries,Product Specific Information,Return my order,cfe0f909-c305-4198-8f76-bc5a54f3b028,,29/08/2023 12:57,29/08/2023 12:58,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,1
f373142d-fb56-464f-9143-ca450cbacc1c,Outcall,Order Related,Delayed,,5f6ad031-33d5-468d-8d36-0f56047ee8f3,,27/08/2023 20:31,29/08/2023 19:34,29-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
8ccc90d6-5bdd-4ff0-90a6-0728a30db669,Inbound,Returns,Reverse Pickup Enquiry,,f5bc9838-4eff-4d0e-a810-38c4caa01033,,29/08/2023 14:10,29/08/2023 16:00,29-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
be56dd71-9aab-421f-9944-fcec365648be,Inbound,Returns,Return request,No,45fb422d-1489-4848-9d79-c9ec9dbeaed9,,29/08/2023 14:27,29/08/2023 14:29,29-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
0ad66781-7166-4a32-8c2a-f8497a601cd6,Inbound,Returns,Reverse Pickup Enquiry,,055f7c1d-ceee-4034-b482-1fa40617e16c,,29/08/2023 17:36,29/08/2023 17:38,29-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,1
da32d72f-ce3f-423e-ba66-1b0159f918f0,Inbound,Shopzilla Related,Signup Issues,Contacting customer care with chat was more easier.,03187ac4-5693-4f30-ae5b-5abd86b4311e,,29/08/2023 22:55,29/08/2023 23:10,29-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
278bc2dc-755e-4552-8107-b0e42a68195b,Inbound,Refund Related,Refund Enquiry,,d82485b6-e663-4414-918d-d065951de0b2,16/08/2023 21:14,29/08/2023 11:48,29/08/2023 12:26,29-Aug-23,Ambajogai,Electronics,949,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
826fecb0-e2f3-48e0-a643-b1cc9d9e1002,Inbound,Order Related,Order status enquiry,,e2a717dc-0873-4c49-9596-ead2d3dc80fc,,29/08/2023 11:24,29/08/2023 16:26,29-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
d1a2cd44-5c25-424f-8c07-2082ac845fe4,Outcall,Shopzilla Related,General Enquiry,Super ,16d7c444-28b2-4cc0-8934-41764b45eb27,,29/08/2023 23:14,29/08/2023 23:50,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
e715299a-89c0-499d-9c20-761578e018ff,Inbound,Returns,Reverse Pickup Enquiry,Please take action on sellers for incorrect or misleading product description.,00ea7419-e2e4-4dab-a7fe-6590124951ee,12/08/2023 08:38,26/08/2023 20:27,29/08/2023 00:29,29-Aug-23,HYDERABAD,LifeStyle,512,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
894b59e3-93b5-407e-a798-0818274378d5,Inbound,Order Related,Order status enquiry,,c2c4100b-0ee9-4b61-bd06-ceb94e634aa9,,29/08/2023 21:25,29/08/2023 21:27,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
5ff938ce-c148-47b0-a122-990c21f34ea0,Inbound,Returns,Fraudulent User,,9ff05ee6-9af5-4e8d-adc7-ce76d4c836b5,,29/08/2023 13:58,29/08/2023 14:00,29-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
f9bb407b-ec66-4ba0-84d8-b6d6a37e2ea5,Inbound,Order Related,Order status enquiry,,6de4ca08-7eef-4b33-b79f-72c64598692a,27/07/2023 18:41,29/08/2023 10:02,29/08/2023 10:04,29-Aug-23,DAUND,LifeStyle,629,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
0afb650c-dd58-4aa1-89e5-beaa79c41f62,Outcall,Order Related,Order status enquiry,,2c4f60b0-99ba-4e1e-80a7-65aa0288b8e3,,29/08/2023 08:59,29/08/2023 08:59,29-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
9ebd2d49-7785-48df-a934-7b26a8560a8f,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,14715523-d1ec-41ab-89d4-d03b70e71088,,29/08/2023 13:05,29/08/2023 13:07,29-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
1c8ee68b-5fbf-4f6f-be34-e5b1f6dbe1b2,Inbound,Returns,Return request,Poor management,dcac6de2-89ae-4842-9501-6559c82df6ff,,29/08/2023 16:46,29/08/2023 16:47,29-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
6c7e9464-b622-47c2-b404-132f4b7b81d1,Inbound,Returns,Return request,,85430d49-1fb5-4fc4-85d3-5bbc557874ab,,29/08/2023 16:44,29/08/2023 16:51,29-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,4
d9648d68-e88e-45be-a73f-e43fa478fd1d,Inbound,Returns,Reverse Pickup Enquiry,,09cb0214-079d-4792-8b1b-91d0ffc4436e,10/08/2023 19:11,29/08/2023 12:40,29/08/2023 12:43,29-Aug-23,BUNDU,LifeStyle,495,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
662e7811-1456-4877-a7c6-124a12ad7a8a,Inbound,Returns,Reverse Pickup Enquiry,,7bb16819-6495-42cc-ae0d-78932fd8bbaa,,29/08/2023 11:20,29/08/2023 11:27,29-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
5cae7ba6-db0e-451c-b7f1-04b0714e5c54,Inbound,Returns,Reverse Pickup Enquiry,V good,81160a3b-10e4-48f4-b870-a7da784a9745,11/08/2023 14:29,29/08/2023 09:18,29/08/2023 09:32,29-Aug-23,HAMIRPUR,Books & General merchandise,596,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
37ad6e65-3d9d-4414-a53d-a74be094feba,Outcall,Payments related,PayLater related,Waiting ,52b297df-bcf3-42bb-a252-b54970cb5c44,,29/08/2023 12:21,29/08/2023 12:25,29-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
cf0b875f-5d0d-4f1f-b4dc-c53aab891700,Inbound,Returns,Wrong,,bd9d5c4c-b545-4316-8715-ee2db72baa67,,29/08/2023 08:57,29/08/2023 09:03,29-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
a8b2e693-3ab4-4cb5-8547-a1a8f8d7a0aa,Outcall,Order Related,Invoice request,,589e5fef-ab3f-404c-9794-9c0261f28d21,,29/08/2023 10:05,29/08/2023 11:00,29-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
f66e7579-e10e-4fd7-90ce-36666a777a36,Inbound,Returns,Reverse Pickup Enquiry,,7b518108-e532-4ce1-aac8-c0ec49652330,,29/08/2023 14:43,29/08/2023 15:43,29-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e904209d-c294-46f8-95a1-01b7cae3c376,Inbound,Order Related,Seller Cancelled Order,,7d312e78-eda2-44b2-a609-a838faad2eaa,,29/08/2023 20:44,29/08/2023 20:50,29-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
4486922b-e299-4b76-b104-f7324becc5f8,Inbound,Returns,Reverse Pickup Enquiry,,59d6496c-0829-4ddf-8274-2486617b0d43,,29/08/2023 20:18,29/08/2023 20:21,29-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
f4e39791-e0b1-4315-810d-42caa6820e68,Outcall,Order Related,Priority delivery,,9aac2ac2-66b8-4bde-8c9a-48ae363d37c0,,29/08/2023 23:21,29/08/2023 23:25,29-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
06070cf2-26d1-4cdd-b4aa-6ac1c4d51b6f,Inbound,Order Related,Order status enquiry,,d4bb2547-8608-4a9e-86c5-ffa60fa9377f,,29/08/2023 12:49,29/08/2023 12:51,29-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
20555830-3b28-4227-946c-dd211187559b,Inbound,Returns,Wrong,,d36e06c5-2753-4ec9-a807-a3ed267dde32,,29/08/2023 13:15,29/08/2023 13:18,29-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
151f9c53-d5f8-417c-b5db-d39a96d99ef8,Inbound,Returns,Service Centres Related,,3f25fd26-a956-4f97-8abe-5e9c204a3b5a,,29/08/2023 22:13,29/08/2023 22:15,29-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
197b06cf-953f-4950-809c-f8f979d75104,Inbound,Cancellation,Not Needed,,bd44936e-b204-48fa-9d68-9a96356fe9ac,,29/08/2023 23:01,29/08/2023 23:29,29-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
13f76980-c57c-49c3-ba24-f61dd1397e48,Inbound,Offers & Cashback,Affiliate Offers,,8bf119ed-cc2b-4df5-8850-394e155c511a,,29/08/2023 22:24,29/08/2023 22:37,29-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
dafd6e98-c9ee-4def-af99-93ea543b9cee,Inbound,Order Related,Priority delivery,,a66bdf59-91dd-48fd-bc43-debbf58fc156,23/08/2023 20:10,29/08/2023 20:13,29/08/2023 20:14,29-Aug-23,KHOPOLI,LifeStyle,424,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
6cf6ffc2-6cc8-4a92-b7ef-c3e1c8eaef1b,Outcall,Product Queries,Product Specific Information,Thanks ,c2fd5570-c896-4c45-a5cf-8524e9f93e7f,,28/08/2023 16:53,29/08/2023 20:40,29-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
f2109578-0825-4b8c-8de6-4ac7870f5bc9,Outcall,Payments related,Payment related Queries,,41d04e78-e799-4c2a-a927-388e42366d9c,,29/08/2023 19:24,29/08/2023 19:34,29-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,3
544919fe-b140-4a74-81ce-b158e3bfa825,Inbound,Order Related,Priority delivery,Shopzilla customer care policies are worst.I rated 5 onlu,09f0ed59-3e3f-4d2f-9347-7db9721a5ef4,23/08/2023 19:03,29/08/2023 22:17,29/08/2023 22:19,29-Aug-23,HYDERABAD,LifeStyle,3999,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
1f0aaa27-6ab3-408d-8fe2-8063354081ac,Outcall,Shopzilla Related,Account updation,,c7f281f1-8656-471b-8015-8e80aee37d53,,28/08/2023 16:59,29/08/2023 06:28,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
55d1371a-484a-4774-8426-7ab232b1ddda,Outcall,Returns,Reverse Pickup Enquiry,,f7cfd41a-2fd2-4ca2-82ec-84c48694b824,,28/08/2023 22:14,29/08/2023 09:06,29-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
32b9d2d0-990a-4a8f-91dc-1779fc135c74,Outcall,Returns,Missing,Good ,c00605de-4925-4429-b3b5-5a4c07cfd0c6,,29/08/2023 10:20,29/08/2023 10:24,29-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
237c8071-389f-4adb-8857-d0b6c9f1b260,Inbound,Order Related,Delayed,,5fdd2603-9f85-4e03-b2b5-d16ef7f597bb,,29/08/2023 18:17,29/08/2023 18:28,29-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
9debb1b2-030b-4abc-8ac3-521f953a631c,Inbound,Returns,Reverse Pickup Enquiry,,0b993e41-bdf6-494f-80f2-411946553816,26/07/2023 23:45,29/08/2023 14:01,29/08/2023 14:40,29-Aug-23,SHORAPUR,Books & General merchandise,1499,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
801fd798-dac1-4872-80ad-2756dc10fecf,Inbound,Returns,Reverse Pickup Enquiry,Reduce time to solve the problem ,828e9f47-2d69-4575-bb6a-e8a4d74fe72c,,29/08/2023 10:51,29/08/2023 12:03,29-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
11712348-5408-42f6-ad65-a18e33d92446,Inbound,Onboarding related,Seller onboarding,Happy ,43de50d9-165a-4728-b6c2-e603616ee2da,,29/08/2023 12:58,29/08/2023 23:26,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,2
73223dbb-e3e9-4090-8ae5-26b65ad2d618,Inbound,Payments related,Payment related Queries,Best support ,dcfb53d7-8cdf-40fa-ae1d-a9eef7e0bf2a,,29/08/2023 17:56,29/08/2023 17:59,29-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
0012db23-ad9c-4b5d-a90d-ce015911b84b,Inbound,Returns,Reverse Pickup Enquiry,,d523e2e6-981e-41d5-8ae1-a9ca76233524,,29/08/2023 17:54,29/08/2023 18:00,29-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
679b8ff2-1332-4350-8ff5-b9e75d490097,Inbound,Returns,Return request,,e6f9ca48-3d0f-4fc9-9649-079796797fe8,,29/08/2023 19:41,29/08/2023 19:47,29-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
c6baa71e-b3e4-46ad-919e-fb3ba81f726d,Outcall,Shopzilla Related,Shopzila Premium Related,Good good,05fd6d54-c506-4160-80a7-8df8a4998ca6,,29/08/2023 18:40,29/08/2023 18:43,29-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
4144e69e-2690-4487-87ad-fb5265a8202a,Outcall,Returns,Reverse Pickup Enquiry,Good ,33823bad-d740-4cdb-b0f3-c516dbaf8bd9,06/08/2023 15:29,29/08/2023 07:44,29/08/2023 07:44,29-Aug-23,SONEPUR,Electronics,347,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3fd36fce-2704-46aa-a8ed-2d49a6b3c2a3,Inbound,Returns,Missing,,22d3173e-8230-401e-afeb-1f05aa4924e1,,29/08/2023 12:22,29/08/2023 12:23,29-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
00acd2ae-27ab-4300-a950-c2dceaffc9b4,Outcall,Product Queries,Product Specific Information,,004b1ad1-b0b8-4185-8145-058a98443246,,29/08/2023 18:19,29/08/2023 21:03,29-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
cb15de8c-eef8-434b-b415-e5cb8230b8cb,Inbound,Order Related,Priority delivery,Customer care service was good,e9089ba1-c8d2-4d65-b34b-5f8b153febab,,29/08/2023 14:37,29/08/2023 14:38,29-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
795de1d2-45d4-4392-8deb-58aaf0357b7a,Inbound,Returns,Reverse Pickup Enquiry,Very bed service by Shopzilla ,b3608a63-7be4-4977-8074-23d4b317c0ef,23/08/2023 12:55,29/08/2023 13:29,29/08/2023 13:33,29-Aug-23,KANPUR,LifeStyle,338,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
b075a33c-1149-4eb1-80cf-eb384a11fe3d,Inbound,Order Related,Delayed,,56c310e6-b83a-4a31-b8f6-9dc3116a20bd,,27/08/2023 17:45,29/08/2023 18:20,29-Aug-23,,,,,John Nelson,Layla Taniguchi,Emily Chen,>90,Morning,5
eb991252-a92b-46a1-8a00-8c34a0a52b2b,Inbound,Returns,Return request,,3fe99469-be59-4543-a342-4b094d91362d,,28/08/2023 17:18,29/08/2023 06:57,29-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
0ae883ac-08c6-45b8-8bef-cb7df36757a7,Inbound,Returns,Service Centres Related,Shopzilla should be take care of complaints regarding damaged or repaired ,0cf850d7-b473-4185-b309-af498b14b7a2,,29/08/2023 12:02,29/08/2023 12:04,29-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
1f49613d-2a94-4a38-b8d0-6427e2d55c8f,Inbound,Returns,Reverse Pickup Enquiry,,2cd91c57-5a36-4314-8484-c1263b7a2ad9,,29/08/2023 11:54,29/08/2023 11:57,29-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,4
21eb2875-74e2-4db9-a8af-f86a4b7647d5,Inbound,Refund Related,Refund Related Issues,Thank,d9c65d7d-4cd9-4d4a-bc52-e5515d8a7e15,14/08/2023 03:35,29/08/2023 15:01,29/08/2023 15:05,29-Aug-23,BHIND,Mobile,8999,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
b328adb8-4efa-4544-bf9c-22bbc1e95f14,Outcall,Order Related,Delayed,Not resolving my issue since 5 aug ,f38d1afe-da1f-4301-92b0-f863d454dfa1,,29/08/2023 11:30,29/08/2023 11:31,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
9d8be5c2-4deb-427c-a004-e8e8742c0212,Inbound,Offers & Cashback,Affiliate Offers,,840420cb-8f8f-4694-8387-d02831b39f4c,,29/08/2023 10:18,29/08/2023 12:00,29-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,4
49028f5e-b56e-4ec5-b42b-f767ca56f851,Inbound,Order Related,Order status enquiry,???????,372a3061-74d6-4839-ac62-b2945231690a,,29/08/2023 14:24,29/08/2023 14:25,29-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
2d9f8ef4-54b0-443f-a00e-f8d3505d37db,Inbound,Order Related,Seller Cancelled Order,,b900271e-95eb-488b-afb4-a745a869686d,,29/08/2023 10:09,29/08/2023 10:12,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
f2a15f3d-a3d1-47b9-8f4f-b03f35f684f2,Inbound,Order Related,Order status enquiry,Worst ,591151d9-7457-490e-803e-a06222c9672d,,29/08/2023 20:17,29/08/2023 20:21,29-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,1
6190f297-1f3b-4b6b-994f-a58f8862d965,Inbound,Returns,Reverse Pickup Enquiry,,560bd513-f17d-4711-964b-458462c711d3,,29/08/2023 18:15,29/08/2023 18:17,29-Aug-23,,,,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
8ce8fc3d-88b7-4d19-bf18-c079126307cb,Inbound,Returns,Fraudulent User,Please provid faster customer service ,87c5af43-9c44-405e-9467-37d1530b2b11,,29/08/2023 18:39,29/08/2023 18:41,29-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e26f9ca5-fb38-4a23-ac1c-0033b217473a,Inbound,Returns,Reverse Pickup Enquiry,,7ba0ae12-bd71-4128-84a9-f18500f618aa,,29/08/2023 12:02,29/08/2023 12:31,29-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,4
52270005-4d6b-404b-b430-2a43866b9554,Inbound,Order Related,Order status enquiry,All is good,249fc6f0-a7e3-4d31-96e0-7d6609f73b7e,,29/08/2023 06:00,29/08/2023 06:02,29-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
6feffc30-248e-493b-9579-402a1645de98,Inbound,Order Related,Delayed,Good executive Ashwani .,2c29c217-e46f-47d5-aaaa-48c36de6528a,,29/08/2023 10:08,29/08/2023 10:10,29-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
ae9e3884-d5a6-40f2-ae91-e936f622d514,Outcall,Refund Related,Refund Enquiry,She is good but it is not helpful for me,2db5f31f-5461-44b7-82b8-d7567c246d1a,,29/08/2023 15:16,29/08/2023 15:36,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7f0af3d2-e679-4b7e-ab66-a5cdff5e561c,Inbound,Returns,Reverse Pickup Enquiry,,f9f4d7c0-ef02-44ba-9071-f1e2997e6a1e,,29/08/2023 15:41,29/08/2023 15:41,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
c84cca66-2381-425a-aae9-78eaeda65946,Inbound,Shopzilla Related,General Enquiry,,ead817ab-ba92-4c18-b37a-11eecfcf9b80,,29/08/2023 01:10,29/08/2023 01:43,29-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
5c34cacd-809f-46e9-80eb-2b05de929bc1,Outcall,Returns,Reverse Pickup Enquiry,,0ada02ae-cfbb-47c9-80ef-06a45d2d3d22,,29/08/2023 10:06,29/08/2023 10:07,29-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,5
803b572f-6eea-4ca9-9d75-0d68977e294a,Inbound,Payments related,Online Payment Issues,,ca019a14-e412-49de-9907-5e3b9c8c0514,,29/08/2023 17:58,29/08/2023 18:15,29-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
4af06f7e-aab7-4206-b993-e486796692f6,Outcall,Returns,Reverse Pickup Enquiry,,59d6f001-bb0c-4ddf-8f4d-58271fd71325,,28/08/2023 12:12,29/08/2023 10:59,29-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
eb56d169-9743-49a9-be8c-db7e58ebea1f,Inbound,Returns,Fraudulent User,,5c50fb59-3be7-4945-bed7-5ddc90f98c53,,29/08/2023 11:31,29/08/2023 12:49,29-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
4796fc10-f0ed-48a4-88a3-fe7ec5d8638b,Inbound,Order Related,Order status enquiry,PSC-8F6PJI,02fa209e-1c22-4ee8-8f4c-dafabf364983,,29/08/2023 10:41,29/08/2023 11:27,29-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
d107df94-f490-4dbf-9efe-f8a5ca94cf0b,Inbound,Feedback,UnProfessional Behaviour,Good,a7fc014a-cb12-4674-9362-1334df4294fd,,28/08/2023 18:53,29/08/2023 11:14,29-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
2c84ba4b-14ed-43f1-ac31-d6bd3202ab8e,Outcall,Product Queries,Product Specific Information,,935bc10e-fcfe-4125-95ef-fc1e778c096f,,29/08/2023 21:24,29/08/2023 22:07,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
08b96f7e-acb1-49c9-a280-d2438ee9fc68,Inbound,Order Related,Priority delivery,,7072a559-1561-45c5-a835-d3ff49326493,,29/08/2023 11:03,29/08/2023 11:06,29-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bcb8a11e-8f5b-4ce1-85e7-6e25891aab31,Email,Returns,Wrong,,10bd9147-ce90-4a00-9c98-9968f3a8b04b,,29/08/2023 15:12,29/08/2023 17:09,29-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
feda3cce-a0cb-4e4f-b1ba-3fea1af989e4,Inbound,Order Related,Invoice request,,abef2375-ae75-4206-9324-8caf051faed9,,29/08/2023 19:21,29/08/2023 19:24,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,4
a5220e8b-1b69-4712-9fca-3f0d16d62b3b,Inbound,Returns,Missing,,24d01439-2482-4f2b-8c5f-950988808163,,29/08/2023 17:00,29/08/2023 17:01,29-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
7f21b47b-045c-41a0-8d88-2595b34459cc,Email,Returns,Return request,,a8ce59ef-6717-4528-8958-6c5490c5e1cd,,29/08/2023 11:53,29/08/2023 19:18,29-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,4
8af2d968-1119-4ee6-ac28-97b5631b8295,Outcall,Returns,Missing,,1b930005-0dc6-4344-a891-86d754be94f6,,29/08/2023 11:10,29/08/2023 11:10,29-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
378bd7c3-0859-4e7b-848f-51ab10d836c2,Inbound,Product Queries,Product Specific Information,,80659e23-6918-4c3e-b9dd-f4463dc63dd7,,29/08/2023 13:07,29/08/2023 13:11,29-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
fa492096-a343-42ca-8d49-9692fd4b65f8,Email,Returns,Return request,Such a nice guys ,4c530736-093c-49be-8c77-e3024da7b488,,29/08/2023 15:48,29/08/2023 16:17,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
492d1d53-5507-422a-872c-31aeba811a52,Inbound,Product Queries,Product Specific Information,,30149589-3dd6-42a2-8131-063a20ff5cc3,,29/08/2023 23:12,29/08/2023 23:20,29-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
71ea0b66-3c3c-4256-956c-cd3f525a0252,Inbound,Returns,Reverse Pickup Enquiry,???????? ?? ?????? ?? ???????? ?????? ?? ???? ?????????? ?? ??? ?? ????? ? ?????? ????,c5ec6b84-da60-4e7c-aee9-7b156466a58f,,29/08/2023 16:56,29/08/2023 17:26,29-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
82cba8f8-e6ae-4c31-9a8a-4ff6f8ff7472,Outcall,Returns,Return request,,4b55576e-8283-461b-9d8d-481de557e2db,,29/08/2023 17:56,29/08/2023 18:00,29-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
612ca26d-9759-4f6f-aed1-45f8fdedb2c8,Inbound,Order Related,Order status enquiry,?? ???? ??? ,15771c2a-b215-41ca-9543-2b32d864fa0e,23/08/2023 17:52,29/08/2023 20:00,29/08/2023 20:02,29-Aug-23,JODHPUR,Books & General merchandise,399,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
56713e96-5191-4f18-89de-8b70957b2b30,Inbound,Feedback,UnProfessional Behaviour,,ad8bada2-a252-4544-96c5-f891788132f3,,29/08/2023 11:45,29/08/2023 11:50,29-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e09b2ce1-8c6a-42b1-8b04-f06dc0bb6306,Outcall,Returns,Return request,I  Request To Shopzilla Akriti Mam Appointment To All  Customer Service thanku Akriti Mam ,7014ae8f-8dac-4184-8a32-9101c21bc222,,29/08/2023 15:03,29/08/2023 15:14,29-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
57ca4dbf-fb97-4187-a5f3-e6650736441f,Email,Returns,Wrong,,216e2937-7461-4538-bd58-8d4e888db2e5,,29/08/2023 18:01,29/08/2023 18:06,29-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
aabaf287-8b42-4e04-b2ee-724cc9358413,Inbound,Returns,Missing,Good ,1ce03175-6896-4fb3-935e-120306d8ca1b,22/08/2023 10:36,29/08/2023 10:41,29/08/2023 10:44,29-Aug-23,FATEHPUR,Books & General merchandise,76,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,5
9e262dbe-267b-4dc8-92be-d612e00d545e,Inbound,Refund Related,Refund Enquiry,,488f9800-c36b-4f18-b456-254e947cc040,,28/08/2023 19:17,29/08/2023 00:22,29-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
f7513705-0881-4d39-b8bd-3f5cf20d5fc3,Inbound,Returns,Reverse Pickup Enquiry,,1560af56-d807-4198-b361-1ae736bbe9a1,,29/08/2023 13:51,29/08/2023 13:52,29-Aug-23,,,,,Veronica Wallace,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,2
7ba36f18-1735-4fd7-ab82-001d332b528e,Outcall,Feedback,UnProfessional Behaviour,No,81eb703b-b80b-4734-bb02-ad1531a2270c,,29/08/2023 16:32,29/08/2023 19:35,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
ca2ac475-afd4-43f0-982e-5e1a647178ca,Email,Returns,Reverse Pickup Enquiry,,de5a44b7-db78-40dd-833c-fc8df0b38cbc,,28/08/2023 11:28,29/08/2023 13:51,29-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
9338a807-c6bb-4cbf-8d92-d89ca4ac4916,Email,Returns,Fraudulent User,Ok,e49ea310-9608-400d-a4a0-2313e8c4935c,,29/08/2023 11:03,29/08/2023 11:12,29-Aug-23,,,,,Craig Ruiz,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a7a1e2c3-8284-4a01-b6c0-545e1be0e19f,Inbound,Order Related,Delayed,,a7fa2473-b7ca-4cc8-acff-918d76790be4,,29/08/2023 08:45,29/08/2023 11:27,29-Aug-23,,,,,Dana Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a3db3477-6edd-458b-938b-ae7b3b9d0976,Inbound,Product Queries,Product Specific Information,HappyI'll give 5 ?,fd366069-b8ce-43bc-95da-e25d5702051f,,29/08/2023 16:03,29/08/2023 16:04,29-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
f64db47c-7a38-4d3f-8313-1e7461f04698,Inbound,Shopzilla Related,General Enquiry,,f1f82752-fb04-4ac4-9769-8d45145a7e8b,,29/08/2023 19:40,29/08/2023 22:27,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
c29dde05-ded5-4a55-aa2f-b58cf6039562,Inbound,Order Related,Priority delivery,Very good,aeb8b2f3-baf0-403b-bdb3-736f63257959,,29/08/2023 10:49,29/08/2023 11:29,29-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
4cf45332-9c59-4a9a-9ae6-d6d357cf0d99,Inbound,Cancellation,Not Needed,,c7def536-10eb-405c-8aba-2a7bd0fe5dd9,,29/08/2023 09:56,29/08/2023 09:58,29-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
1f400c2d-c950-41b3-8ddb-afb38bb2fcc5,Email,Returns,Service Centres Related,Not solved my problem and very slow service ,932c2fbc-213a-468b-82b0-c0e4fcd82564,,29/08/2023 14:02,29/08/2023 14:15,29-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,1
5c6e3a88-5693-4407-a00a-66148074a0ae,Inbound,Order Related,Order status enquiry,Good work ??,e82e0dec-5baa-4caf-aaad-a8a4029a3546,,29/08/2023 14:11,29/08/2023 14:16,29-Aug-23,,,,,Betty Schmidt,Evelyn Kimura,John Smith,0-30,Morning,5
cf975c03-c84f-43f8-8cf7-389e9d01293d,Inbound,Order Related,Order status enquiry,,ee2e4eb5-97aa-4642-9834-c3c9ab1acf75,,29/08/2023 19:36,29/08/2023 19:37,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
9c54a7fc-6105-4dbe-8f74-32589d205660,Email,Order Related,Delayed,I need my product today itself without failure.,a2ad5639-731e-42c9-b4c3-9e09b2e2f974,18/08/2023 21:28,29/08/2023 11:28,29/08/2023 12:16,29-Aug-23,GORAKHPUR,Mobile,12999,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,3
2e043087-2548-4321-8e65-9ed93aee09ca,Inbound,Order Related,Priority delivery,Vivev was so polite on call and he has proper knowledge about the process and product. Thanks,69e17154-676c-43bb-9f2f-62d123105a71,,29/08/2023 01:13,29/08/2023 01:15,29-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,5
be531e4f-556e-46ad-863e-4fb29ca7bcad,Inbound,Order Related,Order status enquiry,Afifa its a good experience to talk with you and you made my day and now totally depend on you i will get my refund or not ????????  ??????????????????,eea9f1d1-dd15-4e40-af0d-a6b207aa1851,,29/08/2023 12:34,29/08/2023 12:36,29-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
6d79529d-5252-408e-8f61-91bf032450c6,Inbound,Returns,Wrong,,cf9493d0-5738-4861-b6a3-79705844aa43,,29/08/2023 18:43,29/08/2023 18:48,29-Aug-23,,,,,Sara Rodriguez,Lily Chen,Michael Lee,31-60,Evening,4
7d33beab-7e6d-4a3a-bce8-40811351f30b,Inbound,Returns,Fraudulent User,I received the product too late and damaged too so i m very disappointed. ,ed92187e-15a6-45dc-8006-6a392dd6ab72,,29/08/2023 18:40,29/08/2023 18:41,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
040a98cf-c1ae-4dcf-a707-354aa299fb76,Outcall,Returns,Return request,The last boy has explained properly so much thank u so much,b39e4904-626d-44df-aba5-c49ebb54889f,,29/08/2023 19:36,29/08/2023 19:44,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
ec7e3106-8629-42a8-920f-fc000ab90e3c,Inbound,Order Related,Delayed,,4b5fab98-da24-4d33-be5e-087a90518a73,23/08/2023 19:38,28/08/2023 18:17,29/08/2023 07:59,29-Aug-23,JAMSHEDPUR,Mobile,14999,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4feed12d-230e-4d5d-bfcd-4c96cb90457f,Outcall,Returns,Reverse Pickup Enquiry,,2d5f3184-19f9-4dba-aa0e-cf40a020d712,,28/08/2023 23:02,29/08/2023 13:02,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
02c6a489-e841-4d05-a16e-b54f46084937,Inbound,Order Related,Priority delivery,,c1af7c97-09d2-4668-9182-ddb04a6b29c8,,29/08/2023 11:35,29/08/2023 20:41,29-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
e69c3012-8b62-4999-8b2a-04f97a64339d,Inbound,Shopzilla Related,Shopzilla Rewards,,f1ab5591-ec96-48de-ab24-fcaecbbeaca5,,29/08/2023 17:27,29/08/2023 17:32,29-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
8715838e-3022-4b3d-a1af-704351127885,Inbound,Product Queries,Product Specific Information,,57b85c56-dfaf-422d-8ba2-b2224b109710,,29/08/2023 17:21,29/08/2023 18:00,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,2
77561aba-c8ca-469e-95f1-7b7757d6e302,Email,Returns,Reverse Pickup Enquiry,I don\u2019t have any issue.,ab34f479-fc0b-460b-90de-a0f589544028,,29/08/2023 14:59,29/08/2023 15:00,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
866a1517-a89d-41e1-ac82-6d508817c347,Outcall,Returns,Fraudulent User,,57949f03-0e80-47ab-8dc8-d059e8c78cd2,,29/08/2023 22:36,29/08/2023 23:57,29-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
372b2df6-b7ef-4ed7-ba39-d025624d8b73,Outcall,Returns,Missing,Don't aderstand ,dfd8fe16-8c79-4ed5-880a-e63b0f88134c,,29/08/2023 12:29,29/08/2023 16:54,29-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
84cf5666-e406-48b3-9d5a-0fb9042f8ad6,Inbound,Order Related,Order Verification,,c590ed0b-d893-44b9-b1c1-caa9a025ac95,,29/08/2023 15:04,29/08/2023 15:04,29-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
a067c33c-6c68-443e-b972-152f95fca7f8,Inbound,Order Related,Delayed,,9cee6e8e-2fb3-46b8-aae4-c13991e40362,,29/08/2023 17:35,29/08/2023 18:24,29-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
4d7be9ff-905a-452b-9bef-c7ad4746c017,Inbound,Order Related,Delayed,,18de3960-be74-4858-aac8-6392d518b6bd,,29/08/2023 11:58,29/08/2023 12:01,29-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
7edd9f2f-c8c3-4f0c-9dad-6f6c57ff0734,Outcall,Returns,Return request,,804b33a8-7af6-4c2c-a6ee-f4f970393a1d,,29/08/2023 10:16,29/08/2023 10:34,29-Aug-23,,,,,Evelyn Petersen,Olivia Wang,Olivia Tan,0-30,Morning,4
789155a9-859c-4d9f-ba27-452238f603d1,Outcall,Payments related,Online Payment Issues,,c2b5e746-f26b-4475-83dc-74c546f571dc,,29/08/2023 13:33,29/08/2023 13:40,29-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
14e2e824-bfac-4c31-b390-77e1a152f67c,Inbound,Returns,Reverse Pickup Enquiry,,5796da4b-eb6b-4f8d-ad29-4b8cf10c02ab,,29/08/2023 21:52,29/08/2023 21:57,29-Aug-23,,,,,Ryan Bishop III,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f7219e05-a709-41fc-9ffc-33dff61dde6a,Email,Returns,Reverse Pickup Enquiry,Excellent,9c30a6b6-5d19-4c04-9b41-4575506bc2c6,19/08/2023 19:02,28/08/2023 19:01,29/08/2023 10:19,29-Aug-23,NEW DELHI,Books & General merchandise,334,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
23c77bd1-e8a3-440d-aea4-bdb75ce3ddb5,Outcall,Order Related,Installation/demo,,0f1083c6-bfd8-452d-8f6a-69c31f8cc027,,27/08/2023 08:48,29/08/2023 11:12,29-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
813ef299-7e83-49c3-96c6-014de7277ab7,Inbound,Returns,Reverse Pickup Enquiry,,1b647464-157d-441d-ba44-60c135719e93,,29/08/2023 12:20,29/08/2023 12:23,29-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
da7f2fdd-448f-437c-b10f-0f2aaf09f164,Inbound,Cancellation,Not Needed,,5c94e751-be38-48df-a04f-92052f68c7c9,,29/08/2023 19:43,29/08/2023 19:44,29-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
5278d3d9-650c-4529-bc15-606a200b3c5d,Inbound,Product Queries,Product Specific Information,Good ??,d067e288-4b28-4e94-a8e5-7c1f6cf9ed1d,,29/08/2023 08:37,29/08/2023 12:50,29-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
5b6b48ac-4645-4402-8b2e-518e2ce04c2f,Outcall,Product Queries,Product Specific Information,My Problem Not Solved,c1c424d1-ea4b-43bd-a8af-e420be98ccbd,,29/08/2023 11:52,29/08/2023 12:03,29-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
7b67b9f9-ea70-4c0f-8301-691af78770ed,Outcall,Returns,Return request,,8924d006-6f8b-4484-939b-44d8865d3c18,,29/08/2023 12:58,29/08/2023 13:14,29-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
16378a0f-840f-48d3-bc66-6d8826bb7d9d,Outcall,Returns,Reverse Pickup Enquiry,,65cb8b7b-fc3d-4531-a7ff-a7b5b1301dc2,,29/08/2023 13:24,29/08/2023 13:29,29-Aug-23,,,,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
12cad216-96d4-40be-9fc4-e3ceef5e75d5,Outcall,Returns,Missing,,c655fea1-1344-4e70-815b-03415cf02d7c,,29/08/2023 16:10,29/08/2023 16:12,29-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
84079573-1bfe-4b2e-883f-d369eb5813a3,Inbound,Returns,Return request,,7056cc82-75a9-49a8-9ca5-198974e0be0b,,29/08/2023 20:54,29/08/2023 20:59,29-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
603ab21d-97c5-4774-9140-77ee3ce37153,Inbound,Returns,Missing,,9dc9a6f3-de98-4f82-8232-904390dffd18,,29/08/2023 15:54,29/08/2023 15:55,29-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
636efac7-ca07-43ef-9078-fb8b004e98d3,Email,Shopzilla Related,General Enquiry,,b3499efc-210f-473f-b695-d7d75066de81,,29/08/2023 14:00,29/08/2023 14:04,29-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c471f856-e92f-4ab5-9803-ce9b79dafcc9,Inbound,Payments related,Payment related Queries,Good service customer care service ,e91973a8-75a4-4bf4-a53c-80b6af475761,,29/08/2023 16:25,29/08/2023 16:31,29-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
748486e4-0108-461e-b9a3-64913e23eada,Inbound,Returns,Reverse Pickup Enquiry,,ace08f82-b80a-4b0e-ad3d-d4eef399cc60,,29/08/2023 18:12,29/08/2023 18:15,29-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
6b3d0645-5cbf-4b2b-986b-717c0169046b,Inbound,Order Related,Order status enquiry,Thank you ,0aaf0ba8-d438-4ce2-92a5-22ec20cfd8db,,29/08/2023 18:18,29/08/2023 18:19,29-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
5f2bf314-b610-4d32-8151-3cb61d6df857,Inbound,Payments related,Payment related Queries,,d3453886-5d24-4e42-aa57-24d5c65af4be,,29/08/2023 20:46,29/08/2023 20:47,29-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
0803b189-2405-43ce-a17a-02b32855dbc5,Inbound,Returns,Return request,Good,2a80179f-b30d-49dd-b98f-5874bd20fd05,,29/08/2023 23:24,29/08/2023 23:32,29-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
d1509642-b715-4d30-88e3-c76425d1ba83,Inbound,Order Related,Delayed,,9c68430d-a820-4005-bbc4-123ee4522073,20/07/2023 13:56,29/08/2023 18:33,29/08/2023 18:40,29-Aug-23,AJAIGARH,Home,3427,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
778c5000-960f-4325-8e3b-60ea413ee3cf,Outcall,Returns,Reverse Pickup Enquiry,,cee13adc-da30-469a-ae82-f5524dd1281e,,28/08/2023 06:24,29/08/2023 11:09,29-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c5e1bc73-4ccc-48aa-812e-ae6b7953ec11,Inbound,Returns,Return request,,5cb349c1-908c-45c6-a666-cebb6d856556,,28/08/2023 23:32,29/08/2023 01:23,29-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
609e26d5-f1d8-44ec-9e99-387047d95f46,Inbound,Product Queries,Product Specific Information,** you Shopzilla ,c2c4881e-c414-44fb-9bff-655f995571b9,,29/08/2023 09:23,29/08/2023 09:25,29-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
08779dfe-4a12-4139-aa30-8cb5cbeb3a10,Inbound,Returns,Reverse Pickup Enquiry,,358456c2-652e-4777-9127-3716ed7c435d,,29/08/2023 15:40,29/08/2023 15:41,29-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
ab24d381-fb3b-402f-a82d-d8157b6cc69a,Email,Cancellation,Not Needed,????,a13486f6-a01a-4873-9c3f-e27dc1b6c08b,,28/08/2023 16:54,29/08/2023 10:18,29-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
3438e594-dde1-4629-8fad-ea70266e5faa,Inbound,Returns,Reverse Pickup Enquiry,,a6d71705-cd5f-426e-b707-492f3f873c75,,28/08/2023 13:48,29/08/2023 13:55,29-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
99082022-b3a8-4638-8ea6-f170912dcfe7,Inbound,Order Related,Delayed,,fc1481c3-ca06-43b7-96d1-7dffd4fa19f0,,29/08/2023 17:07,29/08/2023 17:08,29-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
b6d9d58d-4b2c-455b-a83f-d8a4c618100e,Inbound,Order Related,Delayed,,44a30fa5-8bc6-47f4-93ef-b22def76babe,,29/08/2023 22:09,29/08/2023 22:13,29-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,4
8db610e0-f734-4222-a2e6-ad315694523c,Inbound,Refund Related,Refund Enquiry,,147f56c4-f5d8-48cd-b076-2a945e3d6b71,,29/08/2023 22:34,29/08/2023 23:01,29-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
08e216ec-138c-492c-a653-140c0213f439,Inbound,Order Related,Seller Cancelled Order,Nice ??,934f1910-1b57-4524-9bdf-5d2ea505a4f5,,29/08/2023 22:57,29/08/2023 23:12,29-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ba17bcb8-6376-47a4-9625-c3cf1ff3154c,Inbound,Order Related,Order status enquiry,,91915476-0001-4489-9703-ba7a89815012,09/07/2023 08:25,29/08/2023 14:32,29/08/2023 21:50,29-Aug-23,GURGAON,LifeStyle,994,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
e48a4122-708c-445e-bf88-0a3bd41a3e41,Inbound,Returns,Return request,Very nice ,7d494d4e-2ef5-4b4d-9ab1-02944081a33e,,29/08/2023 06:27,29/08/2023 06:32,29-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
aecc8b07-228a-4b10-ba1f-835ba928d249,Inbound,Returns,Reverse Pickup Enquiry,??,9971857e-07d0-47e8-8bc7-26db5ea2e680,,29/08/2023 06:48,29/08/2023 07:13,29-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
b0d76302-ce52-4243-bcda-3103fe8a1611,Email,Refund Related,Refund Enquiry,,99115259-dd0a-4212-a1f8-5d477024ae5b,,29/08/2023 12:43,29/08/2023 12:46,29-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,4
aa2478b6-dd65-4c00-b3ff-01159f7b1450,Inbound,Returns,Missing,,acfe6b82-0b8c-499c-8b39-6751e31cb0ed,,29/08/2023 17:50,29/08/2023 17:53,29-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
51540f92-c656-41e8-9bb9-8478c95b9222,Inbound,Product Queries,Product Specific Information,,b94bdc34-4bef-4b53-8e72-b48607df2fb2,,29/08/2023 22:30,29/08/2023 22:57,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
106cf726-8d29-4264-a113-d85698248fad,Outcall,Returns,Return request,Representative is very helpful. Representative has good knowledge ,d6a404d0-f451-4846-8203-9b0bbcdf1274,,29/08/2023 19:50,29/08/2023 19:54,29-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
da8ab436-1ba7-436b-8a28-2fb17785353b,Inbound,Order Related,Delayed,,ce8169a9-8e6f-4cb4-b76c-27d4124876c8,,29/08/2023 12:42,29/08/2023 17:26,29-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
8ae1e42b-9432-47bc-92e4-1559f7f5ef4c,Inbound,Returns,Reverse Pickup Enquiry,,c77c9ed6-7879-4f3f-bc97-f602858b3f25,,29/08/2023 07:39,29/08/2023 08:08,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
6b9d36b4-a21e-43f2-a77e-1447a2fac815,Inbound,Returns,Return request,,ce6a351d-f369-48b2-843f-d022824074fb,,29/08/2023 14:33,29/08/2023 14:38,29-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
562149e6-c4f9-4ae7-ae3b-82ded78671a0,Email,Shopzilla Related,Signup Issues,my issue still isn't resolved after 2 days,1d0c3c0f-a581-4bbd-9e13-42db956ed855,,27/08/2023 19:55,29/08/2023 20:35,29-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
fa0cb74e-3b1b-47bb-b9a5-a92929bcd4d5,Inbound,Returns,Return request,,a26c8158-a014-40af-a194-922083a64726,,29/08/2023 14:33,29/08/2023 14:35,29-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
980d47b2-d462-4d43-96fc-af2c5d4f0d02,Outcall,Order Related,Seller Cancelled Order,My issue is slove Thanks,1b44339c-228a-444a-9c02-6a029833a361,,29/08/2023 00:30,29/08/2023 00:46,29-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
977d3cfb-6dc1-410f-bcb9-b9fe28d8542f,Inbound,Cancellation,Not Needed,,f71463e0-4a34-499a-8efa-9313510cc538,,29/08/2023 07:23,29/08/2023 07:24,29-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
0107689a-e358-4b51-818e-1492a57b3e25,Inbound,Order Related,Priority delivery,"Helping customer with their needs, that they need help ,improvise on the matter and not only give the answers they were tought. ",5427d70e-ae40-4a8b-9f8a-c9e22ce02a9f,,29/08/2023 22:35,29/08/2023 23:13,29-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,4
114f4705-57ef-40bb-9bd2-feedb0bb1604,Inbound,Returns,Reverse Pickup Enquiry,,98fd533d-e182-4c3e-b9d8-70bd57f5e011,,28/08/2023 12:05,29/08/2023 10:54,29-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
3cd6b882-58cb-4817-b2a9-ce2b8b80fcb9,Inbound,Order Related,Invoice request,,dbe70798-e022-4704-8a2b-47a6700a6c2f,,29/08/2023 14:57,29/08/2023 15:00,29-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
ee28bec9-1e9e-4e02-893c-511a9ddc2734,Inbound,Order Related,Delayed,,a9a80cd3-185c-4286-908f-fd6b3a91a671,,29/08/2023 21:18,29/08/2023 21:23,29-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
c74617d1-55ca-42f3-b21e-472aeef4fe50,Inbound,Returns,Reverse Pickup Enquiry,Good ,e985843a-5703-4b3e-ac76-24b2cdf8bd34,,29/08/2023 14:28,29/08/2023 14:31,29-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
44827087-6f06-4d1b-8b55-722798bec4ff,Outcall,Product Queries,Product Specific Information,,7302e6da-f10b-4900-bbfb-780b8eca1773,,29/08/2023 14:44,29/08/2023 15:23,29-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
f371dc5d-d23a-42e5-a63b-4b13c7fc36e9,Outcall,Product Queries,Product Specific Information,Nice and helpful interaction with Sumit.,13825621-50d1-4cba-8ff4-72093cc4667b,,29/08/2023 21:46,29/08/2023 21:58,29-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
545ae079-9919-4084-a7e7-4e10ad79b088,Inbound,Returns,Reverse Pickup Enquiry,,c7af49b7-ec47-4c01-9be9-d5d7c634228c,,29/08/2023 11:11,29/08/2023 11:29,29-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
6299750a-fc0b-4a30-8957-e000fa13eb64,Inbound,Order Related,Installation/demo,,ce313d86-24e2-48e8-bfe3-453071a4e3fe,,29/08/2023 20:21,29/08/2023 20:34,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
2850421c-b8c7-466a-b110-4991948085c0,Inbound,Order Related,Seller Cancelled Order,Good,1ca01fdd-1f89-4f91-b4e5-3c0e51495d7f,,29/08/2023 21:49,29/08/2023 21:58,29-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
961a999c-8e7e-466c-ab2e-a0e301ca1274,Inbound,Returns,Missing,Good service ,c1ba5361-5b03-4b91-8041-358ca7f22206,,29/08/2023 11:22,29/08/2023 11:28,29-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
8147bbfd-d031-4715-b7e7-bf47c41dec3b,Outcall,Order Related,Customer Requested Modifications,Good ,72e847a0-33f6-4c0d-bb4c-528095db14f9,,29/08/2023 19:11,29/08/2023 19:15,29-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
3c6009b5-9760-4d2e-9b23-40d30410feac,Inbound,Cancellation,Not Needed,,c1d5bfda-54d6-4315-a6e1-08449e298bdc,14/08/2023 18:52,29/08/2023 17:41,29/08/2023 17:48,29-Aug-23,PATHARIA,Books & General merchandise,3287,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,2
f93456c8-be3a-4506-ba5b-12cf7acb5c60,Inbound,Returns,Reverse Pickup Enquiry,,eb49a8dd-714f-453d-b3ef-5bf754ba57d1,,29/08/2023 21:51,29/08/2023 21:53,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
8331428c-a411-490c-b5f2-9f7a3d26c548,Inbound,Returns,Missing,,cd927ab2-17d2-442e-9c1b-476981ce2571,09/08/2023 17:32,29/08/2023 11:23,29/08/2023 11:25,29-Aug-23,KARAULI,Electronics,899,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
405bdbaf-5cfc-4e8b-9d69-9d90e4594603,Outcall,Returns,Return request,,4434a116-c76a-455d-88a5-6cacaedb5791,,29/08/2023 11:04,29/08/2023 11:06,29-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9c20e851-f6ec-4fc9-81bb-6c344becdc78,Outcall,Feedback,UnProfessional Behaviour,,2e4304b2-02fd-497b-85dc-25624ef2cc53,,29/08/2023 11:23,29/08/2023 11:25,29-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
01f3d46b-1781-4bf5-b888-ef8986371e4e,Outcall,Order Related,Invoice request,,1c95f1c4-04a7-4323-a22e-13a84dd547fc,,29/08/2023 12:50,29/08/2023 12:56,29-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
65535cc1-a8f1-423f-93f7-e56dba067407,Outcall,Order Related,Installation/demo,,2a5ee7d2-e3de-4e15-81c1-bc95da7f4e26,,29/08/2023 16:42,29/08/2023 16:46,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
fb6fc53c-8493-48d4-bc3a-a763c7083fe7,Inbound,Returns,Reverse Pickup Enquiry,  fake Shopzilla kar and employees and siniar ,5cf8277f-961e-4f97-9f5d-bc7fba8b39a9,01/08/2023 21:49,29/08/2023 19:01,29/08/2023 19:09,29-Aug-23,BELGAUM,Home,809,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
4ecf8d26-8ec1-4d5c-beb2-45bc665e629d,Inbound,Returns,Reverse Pickup Enquiry,,64b9a6e1-b8b6-4465-8b78-e87d79c18527,,29/08/2023 08:38,29/08/2023 08:40,29-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
86793d61-2756-4403-aa14-4cc6bb00bc97,Inbound,Returns,Return request,,68a5716f-e4b4-4d0c-bbd5-5beaaf146d59,,29/08/2023 13:27,29/08/2023 13:30,29-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
78c67d9f-1b20-40b4-96b1-0cb79fe5c17e,Inbound,Returns,Return request,,3f210831-4338-4cc1-827f-cc0eac853dc8,,29/08/2023 19:57,29/08/2023 20:35,29-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
0378879c-8a4a-4e09-b0da-ae66addbef1c,Email,Refund Related,Refund Enquiry,,04fec4f0-5311-406b-b144-22e9c76aee79,,29/08/2023 12:06,29/08/2023 12:25,29-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,1
1fc6cca1-009e-4eae-bb05-b640d6953487,Outcall,Order Related,Order status enquiry,It was nice talking to customer care they helped me within minutes it was my plesure talking to Shopzilla support.Keep it up,db083624-c816-4bd4-ba73-0899943320e7,,29/08/2023 09:43,29/08/2023 09:44,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cadb47ce-630c-4f2e-ada6-37962c3ad4e4,Inbound,Order Related,Order status enquiry,Customer support list nice,b62462cb-d3b4-49d8-9d13-ec029131cb7c,,29/08/2023 17:19,29/08/2023 17:22,29-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,4
3498ffde-5cda-42dc-ac96-0024d2487649,Inbound,Returns,Fraudulent User,,84d69926-63a7-45e8-8cb5-1f610077717f,,29/08/2023 08:43,29/08/2023 08:54,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
2c6ad9e1-6a03-4b54-817a-da97bf67e39a,Outcall,Order Related,Order status enquiry,All good ,78d93ab1-e3ca-44e6-8c1c-69eb4aa3d839,,28/08/2023 20:07,29/08/2023 06:20,29-Aug-23,,,,,Christine Fuller,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
b9a4cb34-73e1-4c59-b8f5-f59771ac1a4c,Inbound,Returns,Return request,,6d22ea56-8cd8-4556-8182-4fbc21cd9600,,29/08/2023 08:47,29/08/2023 08:49,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
71208e55-c1ef-42fe-9002-32ac2eb76f7c,Inbound,Returns,Reverse Pickup Enquiry,,6a7fa2b7-3d73-40ad-ae40-31e2d87ab3ad,,29/08/2023 08:44,29/08/2023 08:45,29-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
92bdbc29-d309-43df-98be-5d2ad9acda22,Outcall,Returns,Return request,,4c84b485-c8ec-42b2-8fcc-3e27eae005e1,,29/08/2023 12:53,29/08/2023 12:54,29-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
41225578-afd1-414d-9f8b-1998de5186be,Inbound,Returns,Missing,,41f8b44f-efd2-49b6-a57c-f9ae50267e23,,29/08/2023 17:15,29/08/2023 17:18,29-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
bd24d322-e0b2-4e69-a397-d48da91515b8,Inbound,Returns,Missing,,0bba893f-e9a7-4960-bf5c-97fa4fd2b602,,29/08/2023 18:49,29/08/2023 18:50,29-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
0c1990bf-02ec-4352-949c-f806f6a78f40,Inbound,Returns,Reverse Pickup Enquiry,,7b46076f-cdd8-4e69-acd8-4eacffbf515f,,29/08/2023 12:55,29/08/2023 12:58,29-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
ea90edfd-88b7-4d37-9f09-ac7122c15177,Inbound,Product Queries,Product Specific Information,,a6fb3902-2998-4f17-8d00-87bc0024a8ca,,29/08/2023 18:05,29/08/2023 18:53,29-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,4
605984bb-a8fa-4b22-81ca-86b92ec60032,Outcall,Order Related,Priority delivery,Nice,5d9101d6-060b-4682-a151-dca62574f6e8,,29/08/2023 22:04,29/08/2023 22:08,29-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
62f359b8-a0dd-4e00-a8d2-1efc3f9593ac,Email,Order Related,Delayed,,90c9eb3f-7888-4f8d-88f5-ad81dfa85e43,,29/08/2023 16:42,29/08/2023 16:42,29-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
2c0520d3-2a63-4bd2-b83c-9d1b96187695,Inbound,Returns,Return request,,b193d182-28f3-4926-ba9b-f58fa66ef78d,,29/08/2023 00:31,29/08/2023 19:36,29-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
6eedfb25-4490-4fda-b3a2-0c83baec0ac7,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,ec1c3c15-e213-4e05-b027-eb91c12e9949,,29/08/2023 10:03,29/08/2023 10:12,29-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
55911bb9-99b5-4e8f-baac-4183a362eea0,Outcall,Returns,Reverse Pickup Enquiry,Very poor service ,ddbd68f6-567f-418d-8995-6914c05cccb1,,29/08/2023 13:03,29/08/2023 13:09,29-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
67869f79-e646-4b33-82ca-8a9331259eee,Inbound,Returns,Damaged,,2372438f-ab90-460b-ba81-5133cf418979,,29/08/2023 18:58,29/08/2023 18:59,29-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
de7f2b1d-e745-4306-93e4-a8ea14f9f2ec,Inbound,Returns,Fraudulent User,,b3694754-ecc5-41e3-bfe3-2a6902fcbed3,,29/08/2023 19:41,29/08/2023 20:04,29-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
d85a4f72-c76c-454d-8bf8-b1fc8df046ee,Inbound,Order Related,Installation/demo,Nice job,cee57208-1494-4c1b-8be0-63055b13e418,,29/08/2023 11:32,29/08/2023 11:34,29-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
ada69fe3-da55-4b56-b021-a67f159c2fa1,Outcall,Product Queries,Product Specific Information,,5d83ed05-3de5-4c9b-8ba6-80ecd4b7361d,,29/08/2023 08:46,29/08/2023 08:47,29-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
e98f2c57-ebae-432c-baea-ab8eeee80a4a,Inbound,Order Related,Order status enquiry,Deliver product on time,561069bf-3831-4896-8aae-b865d5a4a87a,,29/08/2023 19:55,29/08/2023 20:06,29-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,3
63825a9f-193c-4ac2-9833-72439c41142b,Inbound,Order Related,Order status enquiry,,c85501d7-9235-44a8-a191-6072be539150,24/08/2023 12:17,29/08/2023 13:47,29/08/2023 13:49,29-Aug-23,CHARKHI DADRI,Books & General merchandise,178,,Jessica Jones,William Park,John Smith,31-60,Morning,5
984c94b6-800d-432d-acf9-1ea3ccc84d33,Inbound,Returns,Reverse Pickup Enquiry,Weriewru,65674e30-1df4-464c-8d87-c40362a3a5b5,18/08/2023 21:29,28/08/2023 16:19,29/08/2023 00:54,29-Aug-23,JAMNAGAR,Books & General merchandise,1233,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
434c5041-90d5-484c-bb37-51db1d41d6cc,Inbound,Returns,Fraudulent User,Nice experience,ddae85d5-f716-4e24-a5c9-9cc2c904bf51,,29/08/2023 20:28,29/08/2023 20:29,29-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,4
e31c9464-3257-415b-b6c5-a4cc94a5169e,Inbound,Order Related,Delayed,,15c4ca3d-f513-4b44-b08c-a73302bac9e0,,29/08/2023 15:04,29/08/2023 15:05,29-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
ab8cd78e-0709-4675-8c5d-89966e2d436f,Outcall,Returns,Return request,Customer care very active ,5de9b911-9919-41b1-96a6-7e36de3a083a,,29/08/2023 22:32,29/08/2023 23:32,29-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,4
801807de-118b-4a06-a536-1e946e1a8253,Inbound,Order Related,Delayed,,a177287a-e118-4647-8192-0b6cca03484d,20/08/2023 00:27,29/08/2023 00:29,29/08/2023 11:11,29-Aug-23,GUWAHATI,LifeStyle,895,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
e899f7db-1361-4941-8a79-3ffd15a8ebdc,Inbound,Order Related,Delayed,,82dc7d57-3a57-4f0c-822a-53ccbc147f46,,28/08/2023 10:20,29/08/2023 22:54,29-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,3
956a8afc-bed8-4933-88ab-8a6943e898b1,Inbound,Returns,Reverse Pickup Enquiry,,d5d8e170-da71-41af-a0e6-566be7320176,,29/08/2023 19:07,29/08/2023 19:08,29-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7b2398ff-d71c-47a6-96f0-6badc5ed1705,Inbound,Returns,Reverse Pickup Enquiry,"Kindly allow to upload photo of the product received, in case of issue regarding product in help chat option.",09a31d9e-1903-4a6e-8367-2d69959ba49f,,29/08/2023 11:13,29/08/2023 11:16,29-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
e8d97129-85bc-4ece-adf0-360d0993b7d7,Inbound,Order Related,Order status enquiry,good work ,45f25c91-0057-4818-b757-a6d1b9d6700d,,29/08/2023 19:52,29/08/2023 19:53,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
648d231f-1605-4028-9265-b2cf7167b64a,Inbound,Returns,Return request,Improve your product.Shopzilla is selling fake product.,adae3939-a577-49e0-9744-9d670ecd8c04,,29/08/2023 20:19,29/08/2023 20:24,29-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,4
77fec71a-8bd9-4c93-8efd-90b0b5adb131,Outcall,Returns,Wrong,,e76625ce-72f9-4b05-b1d4-b116db870933,,29/08/2023 21:13,29/08/2023 21:58,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
9c417248-1b91-4a0c-b6fe-97e5a079648e,Inbound,Returns,Reverse Pickup Enquiry,,38715684-27c3-4d70-863b-91823fb1b374,,29/08/2023 21:12,29/08/2023 21:39,29-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,1
8098fd75-d15f-49e1-bde6-f5977de7e276,Inbound,Order Related,Customer Requested Modifications,The customer support executive who called me was very humb and polite and fixed my problem just like it was his problem only.The way he talked and gave assurance was very good.Very much satisfied.He just not only fixed my problem within a second.Custom support executive like this will help Shopzilla to grow more.Hope to do lot's of shopping in future.Thank You!,4f868a5e-3283-48e7-aa01-0844e1d53d78,22/08/2023 21:36,29/08/2023 00:25,29/08/2023 00:25,29-Aug-23,KOTA,Books & General merchandise,339,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
22a4477d-bcd4-4e1b-914a-653ef893a9b6,Inbound,Order Related,Order status enquiry,,bcce398e-a1f0-4857-a578-1ff6c9e92aa2,,29/08/2023 09:38,29/08/2023 09:41,29-Aug-23,,,,,Robin Spencer,Ava Wong,William Kim,On Job Training,Evening,5
f7b5fa1b-42a5-4ec2-bea0-2fd11637bb29,Inbound,Order Related,Order status enquiry,Very nice guy ,eb208cbd-fe69-4250-add7-fb6a5191c89f,,29/08/2023 12:15,29/08/2023 15:10,29-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
9df824d9-b5fd-46e8-a25a-f822854d0dd0,Inbound,Order Related,Order status enquiry,,c1882604-7911-4230-b255-dcb5119da2bc,,29/08/2023 21:32,29/08/2023 21:34,29-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,4
0bf512bc-fd41-4004-a582-3d7c68645409,Outcall,Feedback,UnProfessional Behaviour,,ecdc6aab-d060-435b-8aa0-631aa5e8ae12,,29/08/2023 07:44,29/08/2023 07:45,29-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
9999afb7-03f2-459e-ad2e-d1ad20ba59be,Inbound,Order Related,Delayed,,d75cd8d9-4e53-484f-9f5b-d44901fc0b7d,,29/08/2023 20:34,29/08/2023 20:34,29-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7cbe84ef-6670-4cc6-8d27-066e287e2a27,Outcall,Returns,Reverse Pickup Enquiry,,d4c0e408-7b86-4051-95c6-09ecab22a15e,,29/08/2023 18:59,29/08/2023 19:23,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
fbf2a767-6d44-411c-b05a-e116c9d248d9,Inbound,Order Related,Delayed,,8308f2b6-7f2c-496a-9bc8-376563b7ca5c,,29/08/2023 18:38,29/08/2023 18:38,29-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
74d09c1f-4fbd-45b6-b002-c349367492e6,Email,Returns,Reverse Pickup Enquiry,,1ca2be9d-fed6-45f4-8ff2-b65dcc5d89ce,,29/08/2023 12:02,29/08/2023 12:05,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
781a20b4-2864-4ef6-9796-d66875dd3ad4,Inbound,Order Related,Order status enquiry,,0b7cc778-cd21-4049-a557-ec091f2f92ad,,29/08/2023 19:20,29/08/2023 19:22,29-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
b1b78c0b-a33e-4042-a28d-bb5e5eed8cba,Inbound,Feedback,UnProfessional Behaviour,,aa4e193b-a80c-4b96-8ec0-f5cc33114351,,29/08/2023 07:40,29/08/2023 07:46,29-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
44b8aa15-4029-4af7-beac-678fcb8a5a42,Outcall,Returns,Reverse Pickup Enquiry,,c26966c9-e71f-4a86-8a49-fecd831f1eba,22/08/2023 07:16,25/08/2023 22:57,29/08/2023 09:49,29-Aug-23,NEW DELHI,Books & General merchandise,387,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
b177c226-f75d-48f1-b1b4-a3b52097baaa,Inbound,Returns,Return request,Good ,92d41164-7c28-4635-ba01-1ab4447649e1,,29/08/2023 13:11,29/08/2023 13:22,29-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
f6811229-cf56-44c5-96a1-6f9fe782deeb,Inbound,Feedback,UnProfessional Behaviour,LOGISTIC   IMPROVMENT ,bb88d975-16c6-4ffa-a672-9f7aba447aef,,29/08/2023 13:13,29/08/2023 13:19,29-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
fe4782a2-e874-4fa6-838b-e8db77d50ddf,Outcall,Returns,Wrong,,86206919-c84a-45d1-9375-0cab8c7bb854,,29/08/2023 10:51,29/08/2023 10:54,29-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
e7ab3c4b-a32f-4157-9e18-a3c83ba3a689,Inbound,Offers & Cashback,Instant discount,,4da6e962-c55a-43b2-aae1-00578d09b9ec,,29/08/2023 18:42,29/08/2023 18:47,29-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
37651670-7414-42d5-a4a1-85d1d405b198,Inbound,Order Related,Order status enquiry,,658038d7-a314-4e9b-9c1b-1d37fab44950,18/08/2023 13:00,29/08/2023 11:52,29/08/2023 18:33,29-Aug-23,SEHORE,Books & General merchandise,244,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5fb893d2-3adc-4f87-9be5-85feb3ba519d,Inbound,Returns,Wrong,,6a499b1b-8517-4754-a343-a1afe0c7a3a2,,29/08/2023 07:08,29/08/2023 07:11,29-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
f428d8b7-bf0d-45fe-9d21-37a4a341369b,Inbound,Shopzilla Related,General Enquiry,,6c70d7ab-920b-40f1-b457-28626c363714,,29/08/2023 09:26,29/08/2023 10:34,29-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6ccd68f0-9dbd-4cff-aca1-58339c319516,Inbound,Returns,Reverse Pickup Enquiry,,fe077c06-d273-4d7a-b4b6-a0c4c22044bb,,29/08/2023 19:11,29/08/2023 19:21,29-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
c90d57e4-6ed5-4ce9-a404-b18b3b00f59c,Outcall,Cancellation,Not Needed,Thank you,cf050982-b068-4bd0-a41b-fd90014d7dca,,29/08/2023 11:59,29/08/2023 12:06,29-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
892c288e-6537-42cc-b89e-fa2310716b82,Inbound,Returns,Service Centres Related,Mane apse   ka leya he 3 star     he tabse kharab he on he nahi huva he to mae retan  kar ne ka kiya tha to retan nahi huva ,b41dde32-a588-4264-bc3a-47115968628e,,29/08/2023 10:49,29/08/2023 10:50,29-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,1
b394aea9-0087-4337-a4db-6b8e7d529fbf,Inbound,Returns,Return request,,be602d1c-1997-49cc-b628-9b279d5e0f85,,29/08/2023 14:36,29/08/2023 14:37,29-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
e22c06c1-d00a-4789-b9d1-521ffacff22c,Inbound,Returns,Reverse Pickup Enquiry,,6f12f27a-7bbd-43d8-a8fe-d1c66719f267,,29/08/2023 15:21,29/08/2023 15:25,29-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
68d13384-3a55-4ac5-8b5a-3ef76a333743,Inbound,Order Related,Seller Cancelled Order,,85b2c9f5-20f7-43f8-8f13-c17db5fe68e6,,29/08/2023 19:19,29/08/2023 23:19,29-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,4
3b3a07e6-d172-4715-a099-8108d36fd2ad,Inbound,Product Queries,Product Specific Information,,50f9f7ae-4ca3-435b-b2ea-ede96fb92308,,29/08/2023 19:59,29/08/2023 20:03,29-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0360cee8-48aa-466e-817d-99805be3f479,Inbound,Order Related,Delayed,Excellent,180b60ce-397c-4b08-8016-cfd04d6fea5f,21/08/2023 10:43,29/08/2023 08:27,29/08/2023 08:28,29-Aug-23,CUTTACK,LifeStyle,299,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
81264eeb-10a5-4219-a33a-92a7f6b2cffa,Inbound,Returns,Damaged,,4095d762-5b9a-4723-a68d-c4c435846360,,28/08/2023 23:38,29/08/2023 07:07,29-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
b14e0792-9492-4a6c-888f-b5f6499694f7,Inbound,Payments related,Online Payment Issues,,5c8c35d5-1f29-4864-ade5-d5dc06760f7f,,29/08/2023 12:10,29/08/2023 13:09,29-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
09157054-06fa-4738-ab58-07d5dd6a701a,Inbound,Order Related,Order status enquiry,Delivery issue but I will be happy ,20b41a89-781b-4a79-bf60-a856a8c93cb3,,29/08/2023 14:32,29/08/2023 14:35,29-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
85cef27f-5747-4dd6-acc1-0c1163bc8dcd,Inbound,Returns,Reverse Pickup Enquiry,,6bfbbe89-8b0f-4264-b7ee-d1b20c8f3a5d,25/07/2023 21:47,29/08/2023 13:20,29/08/2023 13:25,29-Aug-23,GHANSORE,Home,376,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c28216fc-d428-46b0-917d-91a3f4737737,Inbound,Returns,Fraudulent User,Good ,19b4f0e7-72d9-4e89-a58c-5ce93e47197d,,29/08/2023 09:06,29/08/2023 09:14,29-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
f7b2237f-ea22-48f6-9264-8dffab88723f,Inbound,Cancellation,Not Needed,,6106a92b-7dae-41bc-a9db-a193c2b59154,,29/08/2023 10:14,29/08/2023 10:16,29-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
952fb718-cd1f-4ca0-bcc9-cd529a6f5a0a,Outcall,Returns,Reverse Pickup Enquiry,,681e520b-813a-4889-8429-f7107768d102,,29/08/2023 12:13,29/08/2023 12:14,29-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,4
3d022977-6288-4606-af6b-0ad798877f28,Inbound,Returns,Return request,,60f14f8c-de6f-431a-b675-66ff40e9c146,,29/08/2023 13:32,29/08/2023 13:53,29-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a5900ae3-67db-4681-88bd-a164ac43f2c9,Inbound,Feedback,UnProfessional Behaviour,,c49ef4d7-9f0b-4fd0-ba5a-bba4fd795e49,,29/08/2023 20:45,29/08/2023 20:46,29-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
5c074c85-92b8-4201-ba94-60d02a382551,Outcall,Returns,Return request,,9693a8bc-eea3-4d87-ae08-9356394e68a6,,28/08/2023 12:47,29/08/2023 09:10,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
dbaa5c50-ad33-4298-b3fd-feb1caba8c65,Inbound,Order Related,Installation/demo,Best solution we should not order from your website ,09f86b8c-36f7-4639-8387-7350876c304e,,29/08/2023 20:00,29/08/2023 20:21,29-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,1
98696833-d1cb-43cb-8acf-9e2acc345e7b,Inbound,Returns,Reverse Pickup Enquiry,,3705fdc1-3087-4a45-8af6-db6d1a2ddf02,,29/08/2023 12:35,29/08/2023 17:21,29-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,2
129b8812-6e40-4929-a03c-6169550b7f90,Inbound,Returns,Reverse Pickup Enquiry,The executive was very rude and did not resolved my query..,4deedcd4-f31a-4f86-8cd0-ed85f0eb108c,,29/08/2023 14:16,29/08/2023 14:17,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,1
8c270e3a-d227-4138-9bfc-e3f1ddeee875,Inbound,Payments related,Online Payment Issues,No,ac4e4f23-6a64-441a-abab-cd22f6e1dc7c,,29/08/2023 23:33,29/08/2023 23:36,29-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
45be9960-1c4b-4699-9f28-fc8ebd06e78f,Inbound,Returns,Reverse Pickup Enquiry,,317b34d4-76da-4636-bba9-20f6a85d8911,08/08/2023 18:37,29/08/2023 14:54,29/08/2023 15:03,29-Aug-23,CURCHOREM,LifeStyle,517,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
a25c666a-b498-4da9-a331-541e8b63b167,Outcall,Order Related,Seller Cancelled Order,Bad,835d5380-7740-4f9b-b9b1-a4d342b73d57,,27/08/2023 10:22,29/08/2023 06:01,29-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
40edd753-13b5-4632-a85b-41d72e057e47,Inbound,Order Related,Order status enquiry,,eca04cc5-8251-4506-af69-04ebf071a4f3,,29/08/2023 13:21,29/08/2023 13:23,29-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
09f12bff-04d2-481e-8339-2a89502b53cf,Inbound,Feedback,UnProfessional Behaviour,,74012af1-6725-4175-abfe-589d2ade5249,,29/08/2023 13:46,29/08/2023 13:47,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
cae5104c-63b2-469a-9c89-8ca5732febc6,Inbound,Feedback,UnProfessional Behaviour,,a80e45b0-01d3-4a69-8163-c45419e35ea0,,29/08/2023 16:38,29/08/2023 16:56,29-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
560495c4-3a21-4ab6-88fe-6dd5cee53df2,Outcall,Order Related,Invoice request,,c615f4b5-1054-4e77-9baf-fb208d571b49,,29/08/2023 17:21,29/08/2023 17:24,29-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9fd6df30-a26e-4e4f-978b-937a62e8f34b,Inbound,Order Related,Delayed,,51063d0d-c251-4d82-b594-afa15133d5bd,23/08/2023 15:32,29/08/2023 21:36,29/08/2023 21:38,29-Aug-23,NAVSARI,LifeStyle,489,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
f424152c-5b8f-45c1-a734-c219c688a41b,Inbound,Returns,Reverse Pickup Enquiry,,60299659-6c78-4986-adbe-7b14bb226402,22/08/2023 15:24,29/08/2023 21:23,29/08/2023 21:24,29-Aug-23,RANCHI,Books & General merchandise,267,,Ashley Edwards,Ethan Tan,Michael Lee,>90,Evening,5
90af8f7a-5400-4fc6-9a72-1d2700ef053e,Inbound,Cancellation,Not Needed,,048c6367-cd0e-4add-8b6e-32ffa0a4b834,,29/08/2023 09:25,29/08/2023 09:27,29-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
70c801b3-0d7b-4049-a209-ac0bc03f30db,Outcall,Returns,Wrong,,159c4a90-fc77-450a-9fa3-2a7f3f496ef1,,29/08/2023 14:17,29/08/2023 14:55,29-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
1d8f387e-116d-4266-b3cf-0ce4335b38a5,Inbound,Returns,Reverse Pickup Enquiry,No,c053acd0-e910-47d8-84a8-80fafb01801b,13/08/2023 23:31,26/08/2023 20:55,29/08/2023 14:12,29-Aug-23,Kalyan,Home Appliences,8436,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
941bdc59-c60c-42a4-aaa4-6d16266d0fe8,Inbound,Returns,Reverse Pickup Enquiry,,f309003a-0984-42b5-938f-d72673117de4,,29/08/2023 11:11,29/08/2023 11:19,29-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
78301ea0-13ab-4bb9-8162-54675f65976b,Inbound,Returns,Return request,Product sHai item milna chahiya,eeb73c6a-a023-40b8-801f-c84b4cd2b611,,29/08/2023 12:36,29/08/2023 12:40,29-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
e5bec221-4269-4b69-9de5-f0ac701baa0c,Outcall,Returns,Reverse Pickup Enquiry,,343b15a8-e4ac-484c-96a9-90a0c76152be,,29/08/2023 19:46,29/08/2023 19:48,29-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ff6edbfd-9338-4da5-88f4-047ca836c5c0,Inbound,Returns,Return request,,cc0151f6-af66-4999-bf99-8f3631b6eda4,,29/08/2023 17:41,29/08/2023 20:40,29-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
470d08ca-d2d0-414a-aadd-b28990977926,Inbound,Product Queries,Product Specific Information,,fb85fc47-bdaa-4ee6-9eba-1b462d3d9e98,,29/08/2023 21:44,29/08/2023 21:48,29-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
37d56658-467c-4815-bcad-84cfe2d98cd7,Outcall,Payments related,Online Payment Issues,,828f7515-886e-4b25-a729-c420f9ade0aa,,29/08/2023 22:10,29/08/2023 22:12,29-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
06f07bcb-9769-43ac-a9ca-dde49a9c48b5,Inbound,Payments related,Online Payment Issues,"great job, please keep it up.",f9d4750e-55de-429d-b681-f8e3904c2993,,29/08/2023 00:05,29/08/2023 00:08,29-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
e8026c25-a640-4247-94a0-42e5f02810ce,Inbound,Returns,Reverse Pickup Enquiry,,ad815e6a-565f-46d8-bffe-20942b1f3253,,29/08/2023 14:33,29/08/2023 14:44,29-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,3
5c511f4f-5aad-476f-b2a6-14c2071b2f05,Inbound,Product Queries,Product Specific Information,Good ,fd5f783b-46b8-4d89-b865-8c8b9de18082,,29/08/2023 15:23,29/08/2023 16:01,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
d47d5640-2b97-481f-8bb8-defa8903b3f7,Outcall,Payments related,Online Payment Issues,,e7b9fdeb-490e-418f-bb39-41934115a632,,29/08/2023 17:39,29/08/2023 17:42,29-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
197865f6-a515-4e4d-9021-4baa68c838b9,Inbound,Order Related,Installation/demo,,f25c1b0f-fb38-4e6e-a2ea-381beb4b4cd2,,29/08/2023 18:37,29/08/2023 20:34,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
38a75305-c777-4d5c-98c9-2380763ff8e9,Outcall,Order Related,Order status enquiry,  nice ,5acdc922-3795-4599-b860-ed7e5ddbfc4e,21/08/2023 22:25,29/08/2023 10:16,29/08/2023 10:20,29-Aug-23,UDAIPUR,LifeStyle,249,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
8a50015c-a416-42cc-9076-2415f3d59e2a,Outcall,Order Related,Order status enquiry,,ce59b416-4415-49eb-b2ac-cf1a67b0cc30,,29/08/2023 07:44,29/08/2023 08:06,29-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,3
91f15163-3537-4adf-b4f4-91cc4bec7c81,Outcall,Returns,Fraudulent User,,8e34e6f5-cbcb-4385-aaed-cf52919a3697,,29/08/2023 07:55,29/08/2023 08:10,29-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
2cc73919-85f1-4e07-9418-04a2825bbf44,Inbound,Order Related,Delayed,,323bd71e-9d07-472f-99f9-8d241d8f9398,18/08/2023 20:08,29/08/2023 13:23,29/08/2023 13:23,29-Aug-23,GURGAON,Home,252,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
162dc4fd-f62a-4cab-a4dc-588d19a68f1e,Outcall,Returns,Wrong,,f08d454f-5214-42f3-b7ab-bb88d76bdf56,,29/08/2023 11:52,29/08/2023 11:53,29-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cd7a27f8-4afa-4da0-8ce4-717282ec4d5b,Inbound,Returns,Reverse Pickup Enquiry,,cb6466af-5e8e-4c87-81c8-ad3d514e15f9,,29/08/2023 13:59,29/08/2023 14:00,29-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
3122451b-8ba9-457a-a0ec-e333b54cd6fe,Inbound,Order Related,Delayed,,30ab8820-49f8-4972-939c-0e5e12126a69,,29/08/2023 20:33,29/08/2023 21:55,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
1058aaba-d665-44d5-9d1d-d21c6cda4e7b,Inbound,Feedback,UnProfessional Behaviour,Everything is fine,f471598b-dc0d-44d5-94f1-f28194a6e4e4,,29/08/2023 10:50,29/08/2023 10:52,29-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
52852028-6e88-4437-83a6-c5c038ce95b2,Inbound,Returns,Reverse Pickup Enquiry,,f62f2a0a-cf4a-4de1-9192-9fe2dedca8e1,,29/08/2023 19:07,29/08/2023 22:02,29-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
9a3ff364-5822-4a2d-80e1-d04a060ea9fb,Inbound,Order Related,Order status enquiry,,4bd9c531-fab9-47fa-b2b9-a1459f7c56b2,,29/08/2023 19:34,29/08/2023 19:36,29-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
c03281f6-7b37-44a6-ae8b-b948d3fae2e0,Outcall,Order Related,Installation/demo,Good ,b66d733d-27f1-4f80-b517-f75d609225b2,,29/08/2023 20:38,29/08/2023 20:43,29-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
9d41f179-f69b-42e2-9eb5-c9072c6940af,Inbound,Returns,Reverse Pickup Enquiry,,40b3aeee-3632-41b7-ae42-e80abbc4c477,,29/08/2023 22:53,29/08/2023 23:07,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,2
566cf990-983d-40be-a87d-61aeaf8b9157,Inbound,Returns,Reverse Pickup Enquiry,,b6a38b6d-700d-43cb-b374-711c7203d7af,,29/08/2023 10:41,29/08/2023 10:42,29-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
ac90b9c4-487c-4225-8f88-ddf632929dd4,Inbound,Returns,Return request,,3fa94ef2-d22e-429b-b693-2e74eee96783,,29/08/2023 11:37,29/08/2023 11:39,29-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
1b72e06b-e1f4-4aeb-ac69-c8d8ecb731b2,Inbound,Returns,Reverse Pickup Enquiry,My product missing in the package ,82edc0d5-0f22-49d3-bfe7-3764f6cae002,,29/08/2023 15:25,29/08/2023 15:37,29-Aug-23,,,,,Joshua Rose,Landon Tanaka,Emily Chen,>90,Morning,1
ebe1bd4b-951b-466e-ab8f-cb1b9cfd37b4,Inbound,Returns,Reverse Pickup Enquiry,,c5b7303c-875e-4c36-8787-7ad409d9e450,,29/08/2023 17:21,29/08/2023 17:23,29-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
1b5a569f-e5ce-4bf2-926b-2b6416c40a4d,Inbound,Refund Related,Refund Related Issues,,3500144f-9d22-43dd-97bc-1e9ab7d5fde6,,29/08/2023 19:36,29/08/2023 19:40,29-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4c909b66-22a8-4dd0-9288-9ec0f6163cc2,Email,Returns,Reverse Pickup Enquiry,,fdb54285-0343-478d-b373-9cf09f4b9587,17/08/2023 15:52,28/08/2023 11:21,29/08/2023 10:29,29-Aug-23,GUNTUR,LifeStyle,1917,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
de19b67c-4144-4c75-8478-57cf7b95fb51,Inbound,Returns,Service Centres Related,,85c89a6b-8bd7-4123-9ead-27ac89393e1c,,28/08/2023 13:59,29/08/2023 10:34,29-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
557700c2-0340-417e-a93c-0a78f7729e36,Inbound,Returns,Reverse Pickup Enquiry,,6ff24922-5aad-4d5f-b18c-df4472ee03a5,,29/08/2023 17:18,29/08/2023 17:19,29-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
bfff78f1-8fa4-42b3-9280-0a8a847da745,Inbound,Refund Related,COD Refund Details,,6718d27e-f146-44bc-a9c4-1fd7984f386a,,29/08/2023 19:18,29/08/2023 19:35,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
0c40f1e1-e40f-46b6-b427-bd8c1b51461e,Inbound,Order Related,Delayed,,8f5bb13b-5001-4fce-9a8a-4563fdd2594e,19/08/2023 08:57,29/08/2023 09:07,29/08/2023 09:08,29-Aug-23,SURAT,Books & General merchandise,185,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
d0942fa4-a00e-4a8b-afc3-3dc60467f860,Inbound,Returns,Wrong,Hdj,be28099f-1ba2-4d59-9577-468b87b95957,,29/08/2023 13:47,29/08/2023 13:47,29-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
9d803f12-116e-4b10-9fdc-996107c8bf1f,Inbound,Returns,Return request,This is good??,31f978a9-e8fb-44c2-9a61-d1a056dcede5,,29/08/2023 13:53,29/08/2023 13:54,29-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
563fa7e3-c7f5-4de3-a014-506019ace659,Outcall,Refund Related,Refund Enquiry,,743c923f-84e1-4f48-9736-fbc20216aa10,,29/08/2023 17:22,29/08/2023 17:23,29-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
671f5969-3b4a-4918-b11b-13593defb9bb,Inbound,Returns,Return request,,2d56d987-a7e9-4727-8050-fa54cd6591dc,,28/08/2023 19:23,29/08/2023 08:42,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
6c6e5a58-357b-4fee-959c-aa67397296b8,Outcall,Order Related,Installation/demo,All issues resolved ,e342cf20-81c5-44e1-8574-be17ed916ac5,,29/08/2023 19:32,29/08/2023 19:53,29-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
703be5ea-3134-4ac0-a6e2-1f4816bc0346,Inbound,Returns,Reverse Pickup Enquiry,,74063499-1fcf-4e4a-a3f1-235bab7d9c89,,29/08/2023 21:49,29/08/2023 21:50,29-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
be3ac606-3a4d-49a7-a634-e821c4217a58,Inbound,Returns,Reverse Pickup Enquiry,,7267c36d-d5b3-4f98-8424-1696660fbb6f,,29/08/2023 08:57,29/08/2023 09:00,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
9c02a503-4c23-424f-81e9-7f1c2cfff884,Inbound,Order Related,Order status enquiry,Thank you ,752e694b-628d-4fde-8f3f-430dfef237dd,,29/08/2023 14:41,29/08/2023 14:45,29-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
8266597b-2997-4308-af00-9d95160acc72,Inbound,Returns,Reverse Pickup Enquiry,,2420279a-09d8-48a4-b6a0-6cfa2421f543,,27/08/2023 08:01,29/08/2023 14:46,29-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
5dac39c0-9676-4dd9-b151-ec2c37d98a59,Inbound,Returns,Return request,Kindly solve my issue,7b07a56f-18e2-4625-bf12-406e8dd452e2,,29/08/2023 22:16,29/08/2023 22:34,29-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
5fad1118-60fb-46f8-b0c1-ca773f3d30f6,Outcall,Returns,Fraudulent User,,a9dc687e-c479-453f-a5cf-dbc2720f9131,,29/08/2023 15:57,29/08/2023 16:00,29-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b11b2d4d-71a1-4c44-ae10-d4996704112e,Inbound,Product Queries,Product Specific Information,,189c26d7-b65d-49de-b8c5-8b054d946e9c,,29/08/2023 08:05,29/08/2023 08:58,29-Aug-23,,,,,Sabrina Santiago,Mia Patel,Emily Chen,61-90,Evening,5
d6670a2a-f19a-44c7-9817-e6024323d7e7,Inbound,Product Queries,Product Specific Information,,eadb15ea-03c7-4293-bb31-7804bfc84465,,29/08/2023 22:29,29/08/2023 22:31,29-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,2
e76beab9-7c5c-42fc-b519-09876843ef6c,Outcall,Returns,Technician Visit,,994c885f-f016-4105-8cbe-44e295498907,,29/08/2023 11:16,29/08/2023 11:22,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
73e33252-7db9-40f1-8848-1d74d4e1f4ef,Inbound,Returns,Reverse Pickup Enquiry,Ok,296a56aa-98ec-4a24-985c-93f33d2faa51,,29/08/2023 18:15,29/08/2023 18:16,29-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
019d7743-0bd4-46cf-8ac4-137599179484,Inbound,Returns,Missing,,9a0e6a1e-b4cb-4a2f-a67c-07c217e5e15e,,29/08/2023 21:48,29/08/2023 22:45,29-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
40db09c4-ee0a-4529-99b1-779d4a3da16b,Inbound,Order Related,Customer Requested Modifications,,e57d3622-fbf1-4611-9898-3ddba09433aa,,29/08/2023 10:31,29/08/2023 10:36,29-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
b9a9b000-ca51-4628-8d58-fbe978aa2472,Inbound,Order Related,Invoice request,The customar support executive  farman is very polite and helpfull ,f40dda76-19ba-4230-b6a5-dd4b78b3a437,,29/08/2023 11:02,29/08/2023 11:11,29-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
0ec47b02-1eb4-4efb-bdd9-a9ec3c30cc1f,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved ,2a03af54-1df5-4e89-8211-38c7e470b7a4,,29/08/2023 14:47,29/08/2023 14:48,29-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
85f4d9e6-c0e1-4db4-b814-566d492310de,Inbound,Returns,Return request,,81b7d62e-567f-45f3-8ec5-f6292743e6ee,,29/08/2023 15:24,29/08/2023 15:33,29-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2bf94842-79e0-452a-a1d4-25ffd2e8f993,Inbound,Refund Related,Refund Enquiry,Should improve voice call quality ,0ebe7cf0-6afe-488b-8558-d90f476be177,,29/08/2023 16:15,29/08/2023 16:27,29-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
26f8b453-09c0-46f7-80c1-64ef3374cb0c,Inbound,Others,Call disconnected,,4d796ae2-dd41-47d8-b9cb-b304b6a24da1,,29/08/2023 21:07,29/08/2023 21:08,29-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,3
dde8dec3-20fa-41bb-bc71-29af3abcd58c,Inbound,Payments related,Billing Related,,7e910d4b-7e74-4419-aed5-d15bbe84f76d,,29/08/2023 16:11,29/08/2023 16:12,29-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
8bcb5256-62fb-4867-9531-50011d6daf11,Inbound,Returns,Fraudulent User,Meghna madam thank you very much ,ae8246ce-65d0-40be-ad07-5c3561b57673,,29/08/2023 11:17,29/08/2023 11:20,29-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
f56faa3d-4bb4-4a2d-bd97-44c7338aaf82,Inbound,Returns,Missing,,3c3ebcc8-6c23-4efd-8bd3-a658baf832db,,29/08/2023 18:04,29/08/2023 18:18,29-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
11922787-dbbe-491c-a1d3-339569a80cd1,Outcall,Order Related,Delayed,Excellent,a2c9776b-ad16-4295-b36f-0a32d8523ba6,,29/08/2023 18:47,29/08/2023 22:40,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
6607b30c-ef88-40e7-9fd6-09428ec19340,Inbound,Feedback,UnProfessional Behaviour,,bc065980-54e6-4558-b5d0-6124d1589e93,,29/08/2023 20:15,29/08/2023 20:17,29-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
37235f48-2eee-4ebd-8e30-52e31473a697,Inbound,Shopzilla Related,Account updation,,8b0cf58e-c12f-43d6-914b-2a7f92c2f8de,,29/08/2023 20:30,29/08/2023 20:37,29-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9175f7bd-d1b6-44f8-b216-6de838a4a6bb,Inbound,Returns,Missing,,e60fd175-2f74-40ff-ba51-19d2464c4630,,29/08/2023 15:44,29/08/2023 17:11,29-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
95fa5104-83e3-48b9-86e1-48c2b831ca0c,Inbound,Order Related,Delayed,I am totally satisfied with the agent she tried to solve my problem problem ,de09454f-6664-433e-89ac-cbfeb4d2f794,24/08/2023 17:32,29/08/2023 11:14,29/08/2023 11:23,29-Aug-23,JAIPUR,Mobile,18999,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
6fc83bf5-c6ec-4407-9f9e-33dbd8d6e9b6,Inbound,Shopzilla Related,General Enquiry,,5f969f6d-768e-45e8-9165-1a36234490c3,,29/08/2023 09:54,29/08/2023 09:56,29-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
a18c28f2-d689-4144-8ded-4924aedfd8b2,Outcall,Order Related,Order status enquiry,Currier and delivery man details cleary transparent for easy delivery ,9fe3be0e-6492-4e85-bc58-efa81815e65c,,29/08/2023 12:27,29/08/2023 13:49,29-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
93f6c84f-d335-48a5-b36a-ade6e8007f1d,Outcall,Returns,Missing,,7a15c5d0-8733-4ec0-a99e-ba01224eea9c,,29/08/2023 18:22,29/08/2023 18:26,29-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,4
83aaabc3-b19d-4532-9c53-ced1dbe016ad,Inbound,Order Related,Invoice request,Good ,c47b9419-1b39-49a5-aa48-b9330ddf09bb,,29/08/2023 19:47,29/08/2023 19:51,29-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
1e03c52c-9623-459f-a4d6-701f08f4a337,Outcall,Order Related,Delayed,,d7b94de2-88c2-44c2-a4dd-c68e754ddabd,19/08/2023 19:47,29/08/2023 13:00,29/08/2023 13:01,29-Aug-23,NAJIBABAD,Books & General merchandise,475,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
125789b6-7a2d-4bf0-8bc2-604f3dc7fa8e,Inbound,Returns,Fraudulent User,,b7dfdf3a-3c71-4f31-9a7a-712583c1399e,,29/08/2023 17:44,29/08/2023 17:48,29-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
87e68792-4f1b-4666-abfd-8bbb2620a9e1,Inbound,Order Related,Order status enquiry,Good ,e06bf0de-cc68-42f4-bafc-cdc695a728cd,09/08/2023 08:13,29/08/2023 07:45,29/08/2023 07:47,29-Aug-23,ALANGUDI,Home,399,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
fe8cb704-b0ac-489c-8055-95ca8deb96c2,Inbound,Order Related,Order status enquiry,Good,52b6ee87-455e-4895-a3d9-fc60e34d6f78,,27/08/2023 18:58,29/08/2023 08:20,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
13696d49-52a1-4575-9666-6854a3bbdfbc,Outcall,Returns,Missing,,cc1fecf3-abe4-4301-98c2-fd849c14dd35,,29/08/2023 11:14,29/08/2023 11:17,29-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ef225580-b7fa-4cbd-a587-3235bc05037b,Inbound,Returns,Return request,Great,cd1606ae-d087-40cd-996d-9eed2a65ce94,,29/08/2023 11:37,29/08/2023 11:44,29-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
725418a2-fc04-4b53-a5c9-0ecf3ec338df,Inbound,Returns,Reverse Pickup Enquiry,,241d415a-43f6-4241-b2cc-d49d28e58300,,29/08/2023 18:14,29/08/2023 18:15,29-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
fc35cc68-e542-42a4-92f6-6e7419439544,Inbound,Order Related,Customer Requested Modifications,,24c013ad-3bcf-47f6-b53b-f83b7df2672b,,29/08/2023 19:15,29/08/2023 19:23,29-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
c33aed2b-5362-4373-838c-94e4dc3a3d4a,Inbound,Returns,Return request,,252528ba-9ee4-473a-a312-e0aa5097d221,,29/08/2023 20:02,29/08/2023 20:03,29-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,4
6ed1f690-4b88-4ba8-80b6-ec3f3b728737,Email,Returns,Reverse Pickup Enquiry,ddh,d622ac39-55eb-4d60-8db3-9012a4dc2412,,29/08/2023 21:02,29/08/2023 21:03,29-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
4ac0d359-8e3a-48fd-8fe4-26c093758a5b,Inbound,Order Related,Order status enquiry,,23a61a04-f111-45db-b717-70798f842f7b,,29/08/2023 16:13,29/08/2023 16:29,29-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
43b29a6d-4bca-45fd-b540-20103265950e,Inbound,Feedback,UnProfessional Behaviour,,0ab57373-34a1-476f-8325-1a38e5156b42,,29/08/2023 16:16,29/08/2023 17:09,29-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,1
c59876f0-aa41-4925-a172-cbe52ad1f2ce,Email,Returns,Reverse Pickup Enquiry,,d8c46cf6-6470-43c8-9e3e-8db223428507,,28/08/2023 12:30,29/08/2023 10:18,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
0513d535-a497-4f8b-8f37-8b38c0282feb,Outcall,Returns,Return request,,c6445f32-2463-4a83-b642-11e9b876f1eb,,29/08/2023 12:05,29/08/2023 12:11,29-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b84fdae8-9eb7-425b-973b-a533f2327474,Email,Order Related,Installation/demo,,cfbb4783-7982-4de8-b3ab-c97af077c934,,29/08/2023 16:40,29/08/2023 16:52,29-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
9f2aaf41-3005-4e7d-b8ff-1a72b7b8f448,Outcall,Order Related,Seller Cancelled Order,Bad,18198aab-5235-476c-9e1f-c48b0e1d7c8d,,29/08/2023 20:05,29/08/2023 20:07,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
6328cd41-8f9d-453d-8155-ae11bab4fbdf,Outcall,Product Queries,Product Specific Information,,833f3194-78b5-480f-9074-51b86c68e5fb,,29/08/2023 17:06,29/08/2023 17:08,29-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,1
94848e13-7461-489e-97f1-dd82b6fdeffd,Inbound,Returns,Wrong,,5fb92721-a24a-4694-b28b-f3375bb46f1d,,29/08/2023 21:55,29/08/2023 22:09,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
b64608b6-86e0-4e9d-be20-de03cc5303ab,Outcall,Returns,Reverse Pickup Enquiry,,6293d1e2-ceca-409f-892f-ded6e5bf48bb,,29/08/2023 23:22,29/08/2023 23:25,29-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
4b4a3e51-c1d9-4389-b1bf-599a6e38d546,Inbound,Returns,Fraudulent User,Take action on the seller. ,a0b37104-0120-4f71-bceb-5e12b20c2ac4,,29/08/2023 10:43,29/08/2023 10:52,29-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7ce1cf2b-042d-4f1c-baa5-8fac622f973c,Inbound,Returns,Return request,,cadc35e9-b2ba-4f7e-8e16-f4d1504eccf5,,29/08/2023 17:08,29/08/2023 17:09,29-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c3e454d0-f449-4fae-bd57-a9c43f83c582,Outcall,Payments related,PayLater related,,320da721-0fc1-4199-a6f4-5506639685b4,,29/08/2023 23:48,29/08/2023 23:53,29-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
d72fa84a-fad4-43c8-bd77-c6c9cb4872ac,Inbound,Order Related,Installation/demo,Cancel my withosol product and return the money I have paid to you.,491540b5-b431-4b93-a1a3-dad7ac7ffdd5,,29/08/2023 14:37,29/08/2023 15:15,29-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
72bc571f-21d6-45ee-819d-1285b684d144,Inbound,Returns,Return request,Best support ,f0f1ff45-8b6e-4613-a659-20a327f30ecd,,29/08/2023 13:35,29/08/2023 14:11,29-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
4855382e-cf13-4200-ba6c-bb9fb29bcc9e,Inbound,Shopzilla Related,Signup Issues,,1bf817a5-36ab-401c-8c5f-51f04161bba2,,29/08/2023 16:03,29/08/2023 16:04,29-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
824a1b9c-2f8f-4cd4-b1a2-206189da68d4,Inbound,Order Related,Priority delivery,,b5565811-6e07-4745-a937-c0e5c80d4f3d,,29/08/2023 22:01,29/08/2023 22:03,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
88456eee-d3d5-4092-9081-dcdfccc00b6d,Inbound,Order Related,Seller Cancelled Order,Keep delivery fast ,eca08ae7-e5c3-4a34-b3f2-1b91d4a061b0,,29/08/2023 22:44,29/08/2023 23:06,29-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,1
6f898879-fb35-4456-bd1c-07d9a756f262,Outcall,Returns,Reverse Pickup Enquiry,,fdd7fbf9-8093-4172-a1d4-17e52d8348eb,,29/08/2023 12:50,29/08/2023 12:52,29-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f234bb3e-d6de-4ba5-80dd-68a16eced843,Inbound,Product Queries,Product Specific Information,Anurani horo ,3f22d44b-301f-4f23-bb1e-5145b7c28b11,,29/08/2023 21:21,29/08/2023 21:33,29-Aug-23,,,,,Sarah Williams,Carter Park,Michael Lee,>90,Morning,3
2d6ca23b-b595-4648-8f9c-c7a84403af00,Inbound,Returns,Reverse Pickup Enquiry,,452fd482-750d-4b64-ac05-aeb578f8816c,,29/08/2023 13:09,29/08/2023 13:12,29-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
131b6c9a-3cc6-43c5-a5b5-d2a6e3186c98,Inbound,Returns,Fraudulent User,Very comfortable and quick customer service is appreciated ,4946dec7-b0fd-4b86-a5bd-57d754fb05df,,29/08/2023 11:06,29/08/2023 15:37,29-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fdf5e324-9b9f-441f-864d-2fb586af4b1f,Inbound,Returns,Reverse Pickup Enquiry,,3c95e20e-b02a-4c52-9a9c-eb2c440d53f8,,29/08/2023 17:56,29/08/2023 17:56,29-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
0538a86e-9a5f-43ae-8677-d5e06db00515,Inbound,Refund Related,Refund Enquiry,  hi ache se samjaya,257ab7d0-8429-48df-be27-8d4aa480791b,,29/08/2023 11:40,29/08/2023 11:43,29-Aug-23,,,,,Alyssa Ford,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7bde3298-3119-4fb3-b6a0-61b723b0691a,Inbound,Returns,Return request,I'm very happy ,ecb5cccf-7596-40da-a756-8dfbacc76502,,29/08/2023 20:33,29/08/2023 20:37,29-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
2c04c3ca-f0c5-486d-9abb-d41662d0d44b,Inbound,Returns,Reverse Pickup Enquiry,,66fd9941-c187-4d38-9adc-faa9edaf12cd,21/08/2023 16:54,29/08/2023 20:35,29/08/2023 20:39,29-Aug-23,JAMSHEDPUR,LifeStyle,198,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,4
57ceb78e-3703-4641-99d2-edeea3185086,Inbound,Returns,Reverse Pickup Enquiry,,d28f62ba-3728-4c14-bf58-77e00b368f3d,,29/08/2023 14:59,29/08/2023 15:01,29-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ff6eb402-fec8-4734-b59e-36f89780508c,Inbound,Returns,Missing,,39dc48ab-6bc5-49f8-bf57-b095060aaf49,,29/08/2023 12:39,29/08/2023 12:41,29-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6f15d304-88c9-46f1-9b6e-6f561fe7b121,Outcall,Order Related,Customer Requested Modifications,Very good behavior,c7b0b86e-07f9-4958-bfc3-75450df2dbb3,,29/08/2023 07:53,29/08/2023 07:54,29-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1dbd42d9-bae8-4b74-9740-d5b491678962,Inbound,Order Related,Order status enquiry,,b89d125c-fe5b-405c-a75b-e61e3bf803f7,,29/08/2023 08:30,29/08/2023 08:42,29-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f06690c0-6cdb-49f6-8602-48de316a849e,Inbound,Returns,Service Center - Service Denial,Good ??,a43954b8-a847-465f-9200-5741069ef795,,29/08/2023 08:55,29/08/2023 09:11,29-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,4
8e1cc39c-a9ab-495a-acf8-5f8904f09cd9,Inbound,Returns,Reverse Pickup Enquiry,The person was so patient and guided me very well with clarity??,b13b6c0b-9e80-4266-9eaa-ed875428f0b1,,29/08/2023 22:23,29/08/2023 22:26,29-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
01459b46-9426-45da-9d3b-74b2889593b1,Inbound,Returns,Reverse Pickup Enquiry,,15ffaf40-ae48-4388-879d-237251b2b53f,08/08/2023 10:21,28/08/2023 14:44,29/08/2023 18:48,29-Aug-23,NARWANA,LifeStyle,697,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
e6cc3dcf-0aa1-4fd2-8767-2b2dca480609,Inbound,Order Related,Order status enquiry,Very good,a12df8ad-4162-411c-8ba0-f3a9ea228e56,,29/08/2023 15:39,29/08/2023 15:43,29-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0f2ef00c-ad34-4411-9533-f57a3a090d12,Outcall,Refund Related,Refund Enquiry,,84e5a428-bd7d-41d5-9dbb-9602221cfbd0,,29/08/2023 08:11,29/08/2023 10:40,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
a067150e-7bc7-4b11-8af6-bf1551564e0a,Inbound,Feedback,UnProfessional Behaviour,,dfac260b-50c8-49b4-adcf-78eb82d50d81,,29/08/2023 16:36,29/08/2023 16:49,29-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
3074aa0f-94f8-44d2-a79f-1a473ada27e1,Inbound,Returns,Return request,,01c3fd5d-f5d0-4b48-a332-03613f3b12f9,,29/08/2023 13:55,29/08/2023 23:08,29-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,1
1259df7f-ee30-48f1-883f-44289a634353,Inbound,Returns,Missing,,bed00412-e0fa-4b0a-8bdf-27b46f863e72,,29/08/2023 17:01,29/08/2023 17:03,29-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
01c70a9a-ae55-4540-a127-28c63ed4d8a9,Outcall,Order Related,Delayed,,d84a99de-03a9-42f9-9530-45331b19191d,,29/08/2023 20:45,29/08/2023 22:51,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,3
804b4865-5fb0-4552-8f02-81441009e7b8,Inbound,Order Related,Order status enquiry,,565b7b64-89b9-425e-9bae-db9246b309e3,24/08/2023 13:06,29/08/2023 22:49,29/08/2023 23:48,29-Aug-23,PUNE,LifeStyle,759,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
24c56cb6-c1cd-444a-91d0-792bb812135f,Inbound,Returns,Return request,,bb2a1052-2ad7-47d5-88ad-ab152ed5d0ff,15/08/2023 23:58,29/08/2023 21:10,29/08/2023 21:11,29-Aug-23,BHUBANESWAR,Electronics,899,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
6d91e62a-8ed6-43f8-8876-85dafe27de3d,Inbound,Returns,Missing,,b893e4a2-3c95-4663-af29-90fbc6ab4d74,,28/08/2023 18:38,29/08/2023 12:24,29-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
a25a20e6-ee3f-4f7f-af6f-301ae975a36c,Email,Returns,Service Centres Related,,24053776-d8be-4b98-871e-bc8d2ba49414,,29/08/2023 05:00,29/08/2023 05:02,29-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
20d011bb-1687-4b4b-b1f3-fdf3e88438fc,Inbound,Returns,Reverse Pickup Enquiry,,f823c0a4-2330-47c4-8478-a3cb5ebf428d,02/07/2023 15:13,27/08/2023 09:43,29/08/2023 07:38,29-Aug-23,SURI,Electronics,16990,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
42cca1cf-d158-41c5-92c8-f2e64557221c,Inbound,Returns,Service Centres Related,,c8b05b7c-d13b-41dd-bd71-e1b816fe8a88,,29/08/2023 09:04,29/08/2023 17:38,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5d6538e8-0975-4dd2-845c-84203966f445,Inbound,Order Related,Seller Cancelled Order,,5fcbc7b1-f750-41ef-8d22-8ee8859195ec,,29/08/2023 09:01,29/08/2023 09:05,29-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
989cdbff-c2f7-4391-91bc-0859925cd194,Outcall,Order Related,General Enquiry,,8c14ea59-197a-4690-bc75-33a146687e87,,28/08/2023 14:38,29/08/2023 05:46,29-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
dfd46b18-3a23-49c9-9b6d-4e46cdd8f2b7,Outcall,Returns,Missing,,cadd0fd5-1e81-42a4-a144-f700d70e559f,,29/08/2023 11:01,29/08/2023 18:56,29-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
b50fdfba-13f4-4d42-a1f3-9b8c29861f8e,Inbound,Order Related,Customer Requested Modifications,,bd583952-3261-4975-afbe-1e78a482c41b,,29/08/2023 12:24,29/08/2023 12:25,29-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
69de37e2-7275-40d5-8eab-56188a3c2b32,Inbound,Returns,Reverse Pickup Enquiry,,e169c05e-ae6b-48c4-b141-c537f6a073dc,05/08/2023 20:04,28/08/2023 22:10,29/08/2023 06:43,29-Aug-23,CUDDAPAH,GiftCard,4975,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
e15b6e61-960d-43ce-b8a5-5f82e2342495,Inbound,Order Related,Order status enquiry,,834c1fa1-fb62-465e-91ae-1f5810e1bd57,,29/08/2023 17:03,29/08/2023 21:21,29-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
1cd6e209-744f-4f58-b371-696ee268cef9,Outcall,Returns,Return request,,08c84bc7-89f0-4109-86ef-83226038e524,,29/08/2023 10:46,29/08/2023 10:49,29-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
68d00dbc-f4a8-4928-b220-1e3418ce90e7,Inbound,Returns,Reverse Pickup Enquiry,V good ,0ac2634e-bec7-4500-9534-801752d7021d,,29/08/2023 19:29,29/08/2023 19:40,29-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
b53d3e69-28aa-4dbf-beeb-5f1daf3f68c5,Inbound,Payments related,Online Payment Issues,,66e92d01-9d66-477a-8c9d-9e7bacf497e2,,29/08/2023 08:29,29/08/2023 08:32,29-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
b2e7d306-76d2-429b-98f8-e94ea438bf9c,Inbound,Returns,Missing,,ff3a50d9-1526-4a3b-bc05-42d64ccf34fe,,29/08/2023 10:11,29/08/2023 19:21,29-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
11babcaa-f24c-4027-b00c-28efa7d10e49,Inbound,Returns,Wrong,,67c1354c-c37c-4d68-aa8b-8a05da1e5c81,,29/08/2023 19:54,29/08/2023 19:56,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
c1c01f72-3d3f-470a-8936-bf0bf04e36be,Inbound,Order Related,Delayed,Jab order delivered   to delivery boy ko authority nahi honi chahiye ki wo order delivered show kar sake,8a0771ed-6289-40e3-bb33-2818adf30500,,29/08/2023 09:50,29/08/2023 09:53,29-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
c5cb9de5-8dc0-4655-8804-f188fed768af,Inbound,Payments related,PayLater related,Issue not solving after 2 months ,16931d48-e9d6-46df-9aa4-9c05bb5a9fef,,29/08/2023 14:04,29/08/2023 14:04,29-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
7401dc0b-9209-48a4-99ed-8582499ce48e,Inbound,Returns,Damaged,Good ,b687cdd0-04ae-4c3d-b94f-4e5f71dde2e6,,29/08/2023 14:04,29/08/2023 14:05,29-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
cfbd27f2-617e-44f0-a43d-661455e38fc6,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,f6143cee-36b8-42fc-90b0-6ab44b1c973a,,29/08/2023 18:05,29/08/2023 18:13,29-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
13a9a103-9130-4d1a-90b5-0327f823d882,Inbound,Order Related,Order status enquiry,Ok,615b4085-4caf-49d9-b6ff-9889c5500fdb,,29/08/2023 14:58,29/08/2023 14:59,29-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
4df39740-3eef-436a-8444-5cc589fc8ef3,Inbound,Product Queries,Product Specific Information,,c3a1a536-1f4f-493f-9992-c515c922c9bc,,29/08/2023 09:56,29/08/2023 09:57,29-Aug-23,,,,,Michael Carson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5d07764b-d484-4a48-aef8-001a19177f7e,Inbound,Refund Related,Refund Related Issues,Thank you,d8ec9c7a-4def-40ce-b992-42a5a0cb0893,,29/08/2023 23:40,29/08/2023 23:44,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
e1507a40-7183-44e8-8288-8dec28464a70,Inbound,Order Related,Delayed,,19e503eb-eb45-4dcd-a8c9-84138941020c,,29/08/2023 14:33,29/08/2023 14:35,29-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,3
f9f566d3-6b80-43a9-9f80-3badea1086ba,Inbound,Payments related,Online Payment Issues,Nice ,c5b0d05f-d447-438f-aab2-f310b66f3954,,29/08/2023 10:09,29/08/2023 10:10,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
208186ed-f3b7-4e02-8157-54395ae9cb2a,Inbound,Order Related,Order status enquiry,,b72c25d2-96b4-4852-bd2d-38c618fc0c32,,29/08/2023 14:08,29/08/2023 14:09,29-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
c15b7f77-c0e7-4f03-b536-c0bd96c13637,Inbound,Payments related,Online Payment Issues,,bb114611-a229-49cc-9928-9f55c64520ad,,29/08/2023 13:20,29/08/2023 14:36,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
ad2b8afa-5590-42bd-935a-f77c0165e5d6,Inbound,Returns,Reverse Pickup Enquiry,Nice to talk and feel much comfortable about deal,1f3f5ecb-3397-4bda-8a15-1c1c2f9511d5,,29/08/2023 14:30,29/08/2023 14:42,29-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
6ccb84b7-562c-4fc1-9eb2-df2327bd6ea4,Inbound,Order Related,Seller Cancelled Order,,7246c48a-69f8-4671-8de2-7f2986dcb04e,,29/08/2023 07:28,29/08/2023 07:30,29-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
93a335c0-e6c0-485e-a93b-55beb9676123,Outcall,Order Related,Delayed,,3cd23383-18d5-441b-a589-7b8281b80b92,,29/08/2023 12:15,29/08/2023 12:16,29-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
f870dcd3-5d3e-40f0-a3e9-6400a5894a1f,Inbound,Returns,Reverse Pickup Enquiry,,9388f664-2ffe-4564-92e9-33c071a3cb01,17/08/2023 14:05,27/08/2023 13:15,29/08/2023 19:02,29-Aug-23,REWA,LifeStyle,169,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,2
703f0e95-406d-4556-a671-20a82a0addc0,Inbound,Returns,Wrong,,73767391-e790-482b-b602-87019a6c293f,,29/08/2023 14:58,29/08/2023 15:01,29-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
327b09b3-61cf-4649-af80-e631b8ab0fcd,Outcall,Order Related,Order status enquiry,,e6c509aa-93dc-4214-9c2e-73e3a0ef9e24,,29/08/2023 19:25,29/08/2023 20:14,29-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
487f48ee-1c82-455d-a106-c084723261cf,Inbound,Onboarding related,Seller onboarding,,cb84ff77-3138-475a-9af6-3f7edea8fb4d,,29/08/2023 10:14,29/08/2023 10:18,29-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,1
613cea40-50e9-4cee-9590-e69c978b7721,Outcall,Returns,Reverse Pickup Enquiry,i am happy,ed86c452-fe96-40f2-a993-3c91c36874db,,29/08/2023 10:52,29/08/2023 11:11,29-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
7c86da4d-f2f9-4207-b58f-b992d3d2366f,Outcall,Returns,Return request,Very good customer supporter man,e6b98aaa-4a48-46f1-92dc-46ea9490af9f,,29/08/2023 10:45,29/08/2023 11:14,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
b3ed7139-463d-4b6e-94d1-0a37f540752c,Inbound,Returns,Wrong,,160822d7-8248-48f8-912f-5a23079a9fd0,,29/08/2023 13:12,29/08/2023 13:15,29-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
64252d74-c585-49e9-8cce-34fd604b9d40,Inbound,Returns,Reverse Pickup Enquiry,Thanks for quick response and politely conversation ,a717e175-d470-40f7-b645-7af96ea47246,,29/08/2023 12:25,29/08/2023 12:26,29-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
4fd6dfb8-ce55-4549-8aae-0a1449b113a3,Inbound,Returns,Return request,,935c78c8-d368-473e-a68e-8b982f14733f,,29/08/2023 16:12,29/08/2023 16:13,29-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
65dab8f6-1ca5-41be-990c-6ae5e477baf0,Inbound,Order Related,Order status enquiry,,6310b06f-6db0-4c6c-b8b5-85bbde4b3bb8,13/08/2023 23:19,29/08/2023 14:39,29/08/2023 14:40,29-Aug-23,MADHUBANI,Electronics,1499,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
c956bf7a-39d2-4e3b-b887-9e02335896b4,Inbound,Order Related,Order status enquiry,Humble ,701f69e6-4cc8-4fc0-a969-d3acda790cff,,29/08/2023 11:25,29/08/2023 11:56,29-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
533503b7-2a68-4aea-9d3a-97d2b5dc46b7,Inbound,Returns,Reverse Pickup Enquiry,,16d11168-e20f-4d42-bc11-eae3e875965c,,29/08/2023 09:35,29/08/2023 09:37,29-Aug-23,,,,,Henry Hill,Nathan Patel,Michael Lee,>90,Afternoon,5
ac07a0ae-d5bf-44ca-ba9f-83c2f1cb8d29,Inbound,Payments related,Wallet related,Very Good ,f77d908b-2f1b-4eeb-ac37-fa6e30e87a21,,28/08/2023 22:02,29/08/2023 01:38,29-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
e901816d-9b17-4a62-8af5-65494cb0ebd6,Inbound,Order Related,Invoice request,nice,6fd92a16-ce75-4c36-858c-2cd4e4175812,,29/08/2023 11:39,29/08/2023 11:41,29-Aug-23,,,,,Andrew Barrett,Elijah Yamaguchi,John Smith,>90,Evening,5
78b34a84-3dfa-4863-aced-e4c23597f765,Outcall,Returns,Return request,Good one mam ,43a9e24c-b9c0-4536-b01e-3b81c0b8a11a,,29/08/2023 13:32,29/08/2023 13:37,29-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
7ae05543-0bc4-46a6-a822-d7c7bd23ea37,Outcall,Product Queries,Product Specific Information,Thanks to support team,6b73a45c-198d-4df3-a639-b0372e15e745,,29/08/2023 15:04,29/08/2023 16:47,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
1a45a937-a315-48c1-81be-3e53df60e1f7,Inbound,Order Related,Invoice request,,8da66c11-17a6-45a6-a27c-b42030e48cd9,,29/08/2023 13:51,29/08/2023 13:52,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
2a00c58d-ea79-415c-969c-0f4ccb632120,Inbound,Payments related,Online Payment Issues,,fb8c7425-4da9-44d9-af81-2fc902baf953,,29/08/2023 11:23,29/08/2023 11:35,29-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
bad11a3b-00fd-4580-835b-2f4d12717cde,Inbound,Product Queries,Product Specific Information,,c8d2a0d5-d99a-49dc-b48f-c73681cc1f97,,29/08/2023 15:37,29/08/2023 15:40,29-Aug-23,,,,,Grace Martin,Jacob Sato,Emily Chen,0-30,Evening,5
0fdbf3a1-cb36-4db5-aba6-f28e714fc1ec,Inbound,Returns,Missing,,ed80e1f7-0a95-4e91-90f9-718b6e06dbfa,,29/08/2023 17:56,29/08/2023 18:03,29-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
70e7b49a-d758-487e-ac13-35fa421ddd22,Inbound,Feedback,UnProfessional Behaviour,Mantena your coreare service ,e24f7258-b03f-4b25-8c41-074de6ea0da2,,29/08/2023 10:00,29/08/2023 16:29,29-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
94666ea0-1c71-4604-8425-f0553b2b30a5,Inbound,Returns,Return request,,e69fde34-9f9d-497e-9b27-dc3499657a4f,,29/08/2023 20:18,29/08/2023 20:27,29-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
187204f6-407f-4cec-bcc9-423f06d27151,Inbound,Order Related,Order status enquiry,,ef5a33d9-9e98-4586-b7a9-a59b79856861,,29/08/2023 16:02,29/08/2023 16:02,29-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
8e0f2868-51c1-4d2d-9718-c62a3fe37e60,Inbound,Returns,Damaged,,7d85ec4f-7aed-4d2a-aae8-21fd1ecb5be2,,29/08/2023 16:51,29/08/2023 16:53,29-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5ef0f9db-222d-473f-be19-72cfe29dfa1b,Email,Returns,Reverse Pickup Enquiry,,50b80afa-844b-437c-a298-7a25bf45bbbf,,29/08/2023 21:33,29/08/2023 22:22,29-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
dfca4ff1-75a4-4ab9-8f47-f09d0325741b,Inbound,Order Related,Order status enquiry,,8eec53a1-ed88-4451-a9e6-fed1440da2cd,,29/08/2023 16:30,29/08/2023 16:50,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
1daf0ea6-640f-42a7-8e02-433187388aaf,Inbound,Refund Related,Refund Related Issues,Good ,9ff007c9-422b-4c8a-bcca-36d9b9a6093e,,29/08/2023 10:47,29/08/2023 10:55,29-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
61cba220-8792-440a-82b2-8614809450fe,Outcall,Returns,Reverse Pickup Enquiry,,e0617560-a497-4538-ac38-b2e8e0da6d5d,,29/08/2023 19:12,29/08/2023 20:50,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
559081d5-d339-429f-a352-0c760e0bdf61,Inbound,Order Related,Delayed,,feadbb7d-2249-40d6-9771-c5b8cadbd250,,29/08/2023 19:57,29/08/2023 19:59,29-Aug-23,,,,660,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
52ba8b06-d538-473a-9ee3-548ba68bfdfe,Outcall,Returns,Reverse Pickup Enquiry,I so happy ??,73000814-eeb2-4e5b-9a5a-c5b1d60c9c8a,,29/08/2023 15:05,29/08/2023 15:06,29-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
d1c8bcfd-c717-4a7f-bf25-f671cd60f327,Inbound,Offers & Cashback,Affiliate Offers,,9f48d3ae-9f01-4606-8bdc-511cb5f9ccd7,,29/08/2023 19:56,29/08/2023 20:01,29-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dc6d259d-2b9e-4aaf-a539-29288ec2f958,Inbound,Returns,Reverse Pickup Enquiry,,7eaf2aa9-fb72-4416-ab59-bc32e2d3c215,,29/08/2023 22:22,29/08/2023 22:27,29-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,4
a681d9f0-d2ed-485e-af24-67adc44c5bf1,Inbound,Product Queries,Product Specific Information,Good mem,cd82d02a-6c48-44b0-ba8f-c045cfcf831e,,29/08/2023 22:27,29/08/2023 22:28,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
fe3deaf6-025f-4ec3-9bed-02cf95bcf8c1,Inbound,Cancellation,Not Needed,,1ee330f1-c3c4-4b8f-966e-32b1f1fd5663,,29/08/2023 08:51,29/08/2023 18:20,29-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
b6a56d80-2b1b-4212-a0d6-6ea0b109fb9c,Inbound,Returns,Service Centres Related,Good ,d4f60f97-6015-41eb-b412-7708902ee3fb,,28/08/2023 18:57,29/08/2023 10:04,29-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
3ab55adc-5afc-4f94-be4b-5ae6858f13f2,Outcall,Returns,Fraudulent User,,04aa6084-46c0-4b4a-b706-a9e1b5e2a1e1,,28/08/2023 19:56,29/08/2023 09:47,29-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
baf69d12-82f5-4778-8740-cc0ccf773fda,Inbound,Order Related,Installation/demo,Not Good ,ce67463f-92b9-4d0b-9b7e-c33188052bbc,,29/08/2023 09:22,29/08/2023 09:25,29-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,3
8a2d70c2-e576-470e-8bed-78ffcbf84463,Inbound,Payments related,Payment related Queries,,bd203e08-3b9f-4cd2-bf4e-c05f3a676550,,29/08/2023 08:40,29/08/2023 08:40,29-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
3296d0e2-cd6b-478e-865f-1de14bc0e7ba,Outcall,Returns,Fraudulent User,,239a51ae-9338-4bcf-b3e4-7962f86088de,,29/08/2023 19:43,29/08/2023 19:43,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
b35e46a8-461f-4f3b-8a01-699098bfeef2,Inbound,Returns,Exchange / Replacement,Best customer executive ,e644cf41-c887-4f5a-9af1-c0666ba4db39,,29/08/2023 15:24,29/08/2023 15:39,29-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
84fdb549-81f4-491d-9863-a0da5fb7afd8,Inbound,Returns,Reverse Pickup Enquiry,,e3e97902-8cfd-4b6b-9e37-1f54ffad4fad,,29/08/2023 15:34,29/08/2023 22:50,29-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
7319ab9e-335e-4c26-8574-625fcb6d1f77,Inbound,Order Related,Priority delivery,,17bc853d-6ab0-4c67-ae06-49c563963e61,,29/08/2023 06:52,29/08/2023 06:53,29-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
af4c74cb-bf11-4771-9a6b-fdfd579ee009,Inbound,Returns,Reverse Pickup Enquiry,,988e6d0a-1572-4c9f-8917-8395a37ee1d8,,29/08/2023 07:38,29/08/2023 07:44,29-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
7f300ee0-6137-4f86-912f-08033a85d035,Inbound,Returns,Service Centres Related,,5642cc00-a399-4889-b271-400c066de324,,29/08/2023 11:00,29/08/2023 11:01,29-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
5e3e9dff-7ed2-46d3-843a-1607152a5141,Outcall,Returns,Fraudulent User,,54ce6ee1-e285-4aaf-bb93-15798e37cbf4,,29/08/2023 12:04,29/08/2023 12:08,29-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0a8c737d-99b7-4750-b68c-d20a55e4a3f2,Outcall,Order Related,Order status enquiry,,1a30863a-9428-4baa-83e0-36d603371606,,29/08/2023 20:07,29/08/2023 20:11,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
13964254-824c-4810-8d13-a48e1a6fb3cf,Inbound,Order Related,Order status enquiry,Thanks done,d7a8ebf5-397b-42dc-ad6b-462653a21750,,29/08/2023 10:36,29/08/2023 10:37,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
de828018-8a56-471d-9d29-03440acec770,Inbound,Product Queries,Product Specific Information,????????,f56edd4d-a27e-47b4-8f59-8f6ced27b95a,,29/08/2023 18:09,29/08/2023 18:10,29-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
fe86627b-5265-4557-b27c-b2481d895dce,Outcall,Order Related,Delayed,,fdca22ec-021c-4595-ad36-253dcd090420,22/08/2023 18:04,29/08/2023 21:56,29/08/2023 21:59,29-Aug-23,INDORE,Books & General merchandise,551,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
387a2e2b-2c98-4ee8-8210-6c3ecf7cece4,Inbound,Order Related,Order status enquiry,,573ddcaa-61cf-4581-a8b1-69e329e500b7,,29/08/2023 21:59,29/08/2023 22:01,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
8e938762-d136-42d1-87dc-c555e12f6336,Inbound,Returns,Reverse Pickup Enquiry,,721dc6ad-7ee2-402a-8681-4d0b5229ff03,,29/08/2023 10:19,29/08/2023 10:25,29-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
5ad3947a-32bb-4538-8ee8-8f053ea298c6,Inbound,Feedback,UnProfessional Behaviour,,19fca430-48d6-40cf-b55a-876807b6ac78,,29/08/2023 18:12,29/08/2023 18:12,29-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e049d849-29a2-4e79-a00f-afcecc54560c,Outcall,Order Related,Order status enquiry,,4d9ca802-737c-4091-9368-d46b48465ac9,25/08/2023 06:24,29/08/2023 18:56,29/08/2023 21:06,29-Aug-23,HALDWANI,Home,119,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
971b08b7-b5e1-4de0-81d6-7ce56537165e,Outcall,Cancellation,Not Needed,,10f6a9f8-a9f7-43ec-8e3d-f09902cca1fd,,29/08/2023 17:55,29/08/2023 17:57,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
8b521a81-ece9-4f86-b451-5bdb1675d4f9,Outcall,Product Queries,Product Specific Information,,a047c9e3-fada-4e83-ba81-8bfbfbcd72b9,,29/08/2023 17:20,29/08/2023 17:22,29-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
90641994-ed1e-47db-99e4-856a39c7f274,Outcall,Cancellation,Not Needed,,60bc05f0-33ac-465e-955c-b5a069cd080f,,29/08/2023 16:27,29/08/2023 16:33,29-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
cb3b31d1-cafe-42e6-abbc-2d34219ff5b7,Inbound,Cancellation,Not Needed,,03d04190-2b5f-4066-b6c3-7c57236f309d,,29/08/2023 11:19,29/08/2023 11:19,29-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,4
f1012222-f1ec-4428-b102-acb932863e68,Outcall,Returns,Missing,,b4580c68-640c-4cb4-9e58-778b3dd60bfd,,29/08/2023 11:52,29/08/2023 11:57,29-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
10335050-4be0-42f0-af54-c54c6a22425e,Outcall,Feedback,UnProfessional Behaviour,Horrible customer support from Shopzilla as always. Never satisfied with your resolution ,bd510005-c151-495f-8e40-1c91a8b47f8b,09/08/2023 10:08,29/08/2023 18:52,29/08/2023 18:53,29-Aug-23,KOTPAD,Home,178,,William Hall,Isabella Wong,John Smith,>90,Morning,3
327eadb9-457f-4142-a887-4ec7636c09b2,Inbound,Returns,Reverse Pickup Enquiry,5,6a0f2fa9-51f3-4bd0-a80f-61d67cd2e62b,,29/08/2023 12:38,29/08/2023 12:40,29-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
41689299-2056-4018-a4a7-940a15f58427,Inbound,Order Related,Order status enquiry,,8bd1d8e0-3c30-4929-b400-b1bbf27320e7,,28/08/2023 21:16,29/08/2023 07:24,29-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5f2964d3-bc28-4d9c-915b-20e0e020343d,Outcall,Returns,Reverse Pickup Enquiry,,abce1a57-348d-40b3-bad4-2d514dc9a166,,29/08/2023 00:30,29/08/2023 00:31,29-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
02899343-232a-452b-9e1d-a3b10208650e,Inbound,Order Related,Order status enquiry,,4129aa23-0b1d-4f6b-8569-014603b2c47d,,29/08/2023 07:50,29/08/2023 08:26,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
bc7248af-f134-4dd1-8d8b-f8aab1d6a87a,Inbound,Shopzilla Related,Signup Issues,,d6e2995a-6298-459c-8015-b93ccd3af803,,29/08/2023 11:20,29/08/2023 11:21,29-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
a28d2c3d-d55a-469d-a58b-ef20a1446d79,Outcall,Order Related,Priority delivery,,7f5d3a4b-c313-4ce3-b5e0-70d7fd4fc300,,29/08/2023 21:07,29/08/2023 21:09,29-Aug-23,,,,,Cindy Stewart,Logan Lee,Emily Chen,61-90,Evening,5
b9ab6922-5f3c-431e-b783-46be40655a76,Inbound,Order Related,Order status enquiry,,0f516838-f57d-41f7-b6de-8fd89638a60b,,29/08/2023 11:35,29/08/2023 11:48,29-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,1
4e35805f-ba9e-4e75-94cb-0ac0300a460b,Outcall,Returns,Missing,Hell ,e289e0f8-fc1d-4dd2-8bbd-5cc377ab48c6,,29/08/2023 08:55,29/08/2023 08:56,29-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
146c6946-b69f-47f2-8012-742ba6a67cdb,Outcall,Product Queries,Product Specific Information,,5b35059c-1fc9-4a30-9064-cf51c1193ae6,,29/08/2023 09:30,29/08/2023 09:49,29-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
74bf480c-e91c-440c-91fe-327f64797c32,Outcall,Returns,Return request,,df4705e8-3d83-4010-8a1a-07afb591aefe,,29/08/2023 20:33,29/08/2023 20:47,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
55dea9c1-b818-44e6-8368-6dbd71938b9a,Outcall,Returns,Service Centres Related,,a1853ec1-a2c6-4ee5-84c8-446f5fc9ecb9,,29/08/2023 18:19,29/08/2023 20:39,29-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
339b862f-4ea7-448d-9126-aea4023bd344,Inbound,Returns,Reverse Pickup Enquiry,My items refund please proceed fast,2e712cf0-2ce9-4575-944f-f63681254ee1,,29/08/2023 11:08,29/08/2023 12:56,29-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
7903293f-0d09-461a-88a4-283e71f87f38,Inbound,Returns,Fraudulent User,,5b616a01-b661-46c5-8428-375dcbe02214,,29/08/2023 14:34,29/08/2023 14:44,29-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
81d9d958-8f5e-4bd8-b320-51b6430c1531,Inbound,Order Related,Order status enquiry,big failer,b528e523-054e-47f5-aefc-d4bc5a6743e3,,29/08/2023 17:06,29/08/2023 17:07,29-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,1
31ad8751-37f8-439b-a876-bdc7a0fc391d,Inbound,Payments related,Payment related Queries,,a603c158-f7f7-46c1-af1b-cf6c4102ff41,,29/08/2023 17:03,29/08/2023 19:38,29-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
ebe3d03d-6fea-40ff-bfcb-1a8a63b257a1,Inbound,Returns,Return request,,5a0279a3-e135-46b9-8168-8c79e2e0514e,12/08/2023 18:40,28/08/2023 22:58,29/08/2023 08:44,29-Aug-23,FARIDABAD,Electronics,1499,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
0ea2fb7d-9173-4f43-94d2-bbf653dce3bb,Outcall,Returns,Reverse Pickup Enquiry,,9dcd8627-89f7-4876-9c0f-5b7649a981cc,,29/08/2023 14:42,29/08/2023 14:45,29-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
809828cf-2abc-472c-b7cf-e3611c1c4ac2,Outcall,Returns,Service Centres Related,,a00d866c-714c-4587-a97b-011f3742b4bc,,29/08/2023 17:51,29/08/2023 17:54,29-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
2d824779-46f0-4400-be3b-7aa435aa6f81,Inbound,Order Related,Order status enquiry,,e4c6b010-2b17-4841-baaa-ae79e539868f,,29/08/2023 21:04,29/08/2023 21:06,29-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
6c6dd6c3-d120-44e9-b5ac-c74700ae00a1,Outcall,Product Queries,Product Specific Information,Grocery service stopped at pin code 621704,81edb9a9-d37e-4e23-92bc-83607b717e75,,29/08/2023 21:56,29/08/2023 21:59,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
548ad266-c971-4b43-b5ed-1e11e88923c4,Outcall,Order Related,Order status enquiry,Very good ,a78a43ee-7a7b-46ba-8dc5-f8266af39731,24/08/2023 04:00,28/08/2023 23:57,29/08/2023 00:17,29-Aug-23,VARANASI,Home Appliences,484,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
05b46cf8-5b9d-45d6-8aea-547cefe0ba72,Inbound,Order Related,Order status enquiry,,51e62446-b7b3-4e1e-842f-73b2e941dedc,,29/08/2023 21:18,29/08/2023 21:19,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
26fe2299-ae3a-45e0-b058-560c80990ac9,Inbound,Returns,Reverse Pickup Enquiry,Nice person ,d51645cd-9e38-4ba0-9c08-10d909e98d6a,09/08/2023 15:28,28/08/2023 11:00,29/08/2023 13:51,29-Aug-23,ORAI,LifeStyle,648,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
ed807276-c25e-4af9-8291-ff15cb94dc4a,Inbound,Order Related,Priority delivery,My question  solve in customer service ,6675435f-9887-440e-b7dd-a4fbf598d55c,,29/08/2023 14:44,29/08/2023 14:51,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
42073999-f1d0-4a62-9f69-32d7e7547ab3,Inbound,Returns,Reverse Pickup Enquiry,,25738095-54f9-4465-a16d-8005e2df44cb,,29/08/2023 11:52,29/08/2023 12:33,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
d50228c8-1067-4bf0-a433-d951127ba702,Inbound,Returns,Reverse Pickup Enquiry,,33210e2c-7226-49ff-bf5c-bb41b897f570,,29/08/2023 23:21,29/08/2023 23:22,29-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,4
95f0ed15-e101-4e0a-a5f7-e9703f72adf4,Inbound,Refund Related,Refund Related Issues,,0ee6102b-dd5b-4fb9-9cec-32b7449c71bd,,29/08/2023 20:39,29/08/2023 20:41,29-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
f61ede72-cee1-4382-b619-469e7ed9cb45,Inbound,Returns,Fraudulent User,Good,a14deb37-d508-4447-8eb9-1ed4956e4a43,,29/08/2023 10:50,29/08/2023 10:51,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
f7b76e0e-f127-493b-a1fc-b2bceacb85d6,Outcall,Product Queries,Product Specific Information,,f987994a-123a-40c4-a351-fd549df89f4b,,29/08/2023 15:13,29/08/2023 15:14,29-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
575a9f89-16a9-4765-a39a-42e94a9b4460,Outcall,Payments related,Online Payment Issues,No,f1a19fae-a107-4565-aa51-dcbd8a7ae00b,,29/08/2023 20:34,29/08/2023 20:37,29-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
f41d6250-5abf-45fd-8f6f-ceedf89e8a96,Email,Payments related,Online Payment Issues,,e99e9749-7f9b-400f-abd0-d075fe278931,,29/08/2023 12:40,29/08/2023 12:47,29-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
c0beff8d-1c87-4169-b472-1cd65c66075e,Outcall,Order Related,Order status enquiry,Thanks ??,c0b56509-67b3-4134-8c86-381bcb46cace,,29/08/2023 13:04,29/08/2023 13:05,29-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
f9100986-04c1-42ed-b13a-c6a870c6879a,Inbound,Order Related,Delayed,,7129ba9f-1a35-4a18-99fb-631d91d435f8,,29/08/2023 19:23,29/08/2023 19:23,29-Aug-23,,,,,Melanie Anderson,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
ad591168-9975-43e0-98c3-8b2554a5d33b,Outcall,Order Related,Invoice request,,2d2365c5-a232-437d-9eda-9cfca4b82588,,29/08/2023 16:04,29/08/2023 18:08,29-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a5617b2d-ae3a-4224-bbc0-2b91f1c90f8c,Inbound,Returns,Return request,Very good,b59b0657-5bbb-4a6c-a983-0854d4e2460d,14/08/2023 09:36,29/08/2023 16:10,29/08/2023 16:23,29-Aug-23,BANGALORE,LifeStyle,259,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
dc9382b8-5296-4abc-bf17-c2d5c2629b23,Outcall,Order Related,Delayed,Good,1785ab84-c79d-4900-ab69-766cb70b9d8d,,29/08/2023 22:08,29/08/2023 22:11,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,3
e5a1a6d1-566c-428f-93a7-9ba6981f1a74,Inbound,Order Related,Order status enquiry,,476437a3-11bf-4d4d-91dc-c3a0ec7b58c2,,29/08/2023 15:54,29/08/2023 15:56,29-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
e6f0dedb-5919-4ab8-b901-718a5963b2f2,Outcall,Payments related,Payment related Queries,,73d6ec09-f810-4909-a201-f627158bf665,,29/08/2023 14:07,29/08/2023 15:32,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
31c10924-bae9-4605-9fa5-ac42da97f4ec,Inbound,Order Related,Invoice request,,bee333d4-c055-428b-859b-b19382892ed1,,29/08/2023 15:54,29/08/2023 15:56,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
87f03ce4-5ce3-4a34-8447-45be0cc44a72,Outcall,Order Related,Order status enquiry,,ed812982-b6e8-4039-a878-9da1660a795b,,29/08/2023 12:39,29/08/2023 12:47,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
5b4b7a3d-8ace-4662-97e3-abfa62c88f56,Inbound,Returns,Reverse Pickup Enquiry,,a5082425-09bf-4977-8a17-85c9381b7349,,27/08/2023 19:48,29/08/2023 15:43,29-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
13dbace1-e440-41e4-901a-a9c09a0e5673,Inbound,Returns,Reverse Pickup Enquiry,,744e895e-431e-44ab-a29e-92ac02d548b6,,28/08/2023 16:56,29/08/2023 14:19,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
3a7c608c-9dd5-4191-8945-379d70b2cdee,Inbound,Returns,Return request,Nothing,e4f909a3-a266-4f26-880f-e3563ad248d3,,29/08/2023 11:11,29/08/2023 12:41,29-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
52875dd2-f76a-4003-9932-246326c7e05c,Email,Feedback,UnProfessional Behaviour,Well ,0249d82f-199d-483a-a988-8ba018f1cd46,,29/08/2023 12:48,29/08/2023 12:51,29-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
efb2de34-4ecb-4ebc-a4e7-ca49b5938e58,Outcall,Returns,Missing,,1a166593-52b1-4394-939c-558ec10b3fc8,,29/08/2023 13:53,29/08/2023 13:53,29-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5162530c-1e0a-4d37-8e05-f2cd9ad80377,Inbound,Order Related,Order status enquiry,,eaff93a4-1f0c-4493-9cca-cd328d12317f,,29/08/2023 18:07,29/08/2023 19:55,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
5c48c260-b6d0-4f77-b3f4-56ba18eaec6f,Inbound,Returns,Reverse Pickup Enquiry,Issue not resolved. Even he didn't know how to talk,eeff2a58-3b16-4b13-b99a-2be6b65344a5,15/08/2023 16:20,28/08/2023 09:16,29/08/2023 14:07,29-Aug-23,CONTAI,LifeStyle,910,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
0bf6662f-5ae6-4a3c-8759-80cea520e35c,Inbound,Feedback,UnProfessional Behaviour,,0c6badea-1b32-4d0d-ba97-94cdf9313710,,29/08/2023 10:58,29/08/2023 11:01,29-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
f75232e0-a916-4ae4-a145-50fe00c39cfe,Inbound,Returns,Return request,,2fcc1bdb-7aee-4213-a01f-45401971e9ab,,29/08/2023 16:39,29/08/2023 16:41,29-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
30925a41-1398-490d-9d77-defef38536cd,Email,Order Related,Installation/demo,Customer executive not raised my compliant ,f3d5a5b9-fcd4-432f-9b67-b80fedd95204,,29/08/2023 18:55,29/08/2023 19:02,29-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ea1dada6-7168-45d8-9411-97c9659979d5,Inbound,Order Related,Installation/demo,,aefed461-6d65-4bb2-a6c8-911f95bb047e,,29/08/2023 19:45,29/08/2023 19:49,29-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fb4a9409-45b0-46a3-9540-017204c14e6f,Inbound,Returns,Wrong,,f1e18d61-7d73-44a1-9244-cb5693e85132,,29/08/2023 09:24,29/08/2023 09:24,29-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
47c6149d-2e9d-421e-a009-fed9421f765d,Inbound,Feedback,UnProfessional Behaviour,Nice conversation ,d0c01cb4-dd6c-4b56-bf8f-753abc90c1f0,,29/08/2023 14:38,29/08/2023 14:40,29-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9b4eb8b5-2d3e-4abc-a9ba-663b7b5c41c0,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance ,4c37b9a7-65e8-4ea0-b9e2-fceba9af9307,,29/08/2023 18:07,29/08/2023 18:11,29-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
fde9e2df-dd0a-45f1-9246-0c42b003869d,Inbound,Refund Related,Refund Enquiry,,61fc6150-471b-46cc-b09d-cf521bc2c8b7,,29/08/2023 21:17,29/08/2023 21:18,29-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
e1f80fbc-f00e-4308-8f7f-f4642106f53e,Inbound,Order Related,Order status enquiry,Customer support executive is very polite and cooperative ,7dc5f95a-62da-4d89-9c34-0a207c06e706,,29/08/2023 13:23,29/08/2023 13:26,29-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cedd82f5-8317-4e8b-b5ed-be1434525ff6,Outcall,Payments related,Payment related Queries,,e261b61e-6441-44bc-ac31-d82b3bf84b52,,29/08/2023 12:51,29/08/2023 13:19,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
3e869949-4dcb-4078-abb2-839105cef9f3,Inbound,Feedback,UnProfessional Behaviour,TYSM ,33332eaa-1174-422c-9233-e4876d373138,,29/08/2023 07:48,29/08/2023 07:55,29-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a3e04c4e-609d-4b60-9207-b114183949ff,Outcall,Shopzilla Related,General Enquiry,I very happy to talk to this guy,7d735c68-3352-42eb-afae-53e44df6db90,,29/08/2023 20:07,29/08/2023 20:10,29-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
d6df9bff-516b-4a41-b9e7-a84626fc04be,Inbound,Order Related,Order status enquiry,,99e9584d-4059-4d24-abd7-c7e8ec37bce3,,29/08/2023 22:59,29/08/2023 23:14,29-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
a2719c12-1575-4ccb-ba8b-c4374986d364,Outcall,Order Related,Order status enquiry,,11ce161c-2461-47cb-bd8a-66256e06de34,,29/08/2023 18:21,29/08/2023 18:22,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
7ebf9721-1a3c-491f-ac2e-757055ef0b28,Inbound,Returns,Exchange / Replacement,Fraud have been done with me by Shopzilla.... ,042226c1-27a4-43c3-85eb-5ecc8f692355,,29/08/2023 17:10,29/08/2023 17:43,29-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,1
1240fadd-f0fe-46a3-8d21-827377f51822,Inbound,Cancellation,Not Needed,You should keep your words at least the order was not delivered today as you guys committed. This is not acceptable worst customer. Service. First improve your delivery service this is not a game take it as responsibility ,ec725bc2-5524-456c-b693-638933a3948b,,29/08/2023 20:51,29/08/2023 20:52,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,1
725461f0-c062-4590-ac49-c635616b479d,Inbound,Refund Related,Refund Related Issues,There are no proper sulution receive even after multiple follow ups ,fb843dc4-1d8c-4e10-b23f-63702373136c,30/07/2023 12:40,29/08/2023 20:39,29/08/2023 20:40,29-Aug-23,SIKAR,Mobile,12999,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,1
e76e976e-fd03-4926-8e14-bae0b38a5c8a,Inbound,Refund Related,Refund Enquiry,Very good ,086406dd-2805-4b41-8652-c2923582912d,,29/08/2023 11:35,29/08/2023 11:43,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
fda61251-db6d-4733-b982-6e1fea68f732,Outcall,Order Related,Order status enquiry,Very bad girl ??,58132879-6f14-4b3b-b0ee-7179b1261fb7,,29/08/2023 09:33,29/08/2023 10:20,29-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,2
4d44eec2-89ca-4be3-af26-b41456798e95,Inbound,Returns,Fraudulent User,,e7d97f98-9d13-4bcd-ab63-19b09c6328cd,,29/08/2023 11:39,29/08/2023 11:39,29-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,3
2e3290d5-845a-4bea-84c2-7d8c1958d517,Inbound,Returns,Reverse Pickup Enquiry,Product was very good ,e09fdd60-26ae-4447-951f-3da3bf661ed2,,29/08/2023 08:34,29/08/2023 08:44,29-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8de335af-c9bf-42c8-834d-de9106437c17,Inbound,Returns,Reverse Pickup Enquiry,,ffa2a873-77f3-4e53-b847-903462e56a44,,29/08/2023 17:45,29/08/2023 17:50,29-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
e9632b84-33a0-43af-911d-e22e55b1fadb,Inbound,Cancellation,Not Needed,Good ,c6e086d3-4f3c-4ded-904e-891c50d2f90f,11/08/2023 08:35,29/08/2023 13:54,29/08/2023 14:04,29-Aug-23,SAIDPUR,Books & General merchandise,255,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
34c7f5f7-73d2-48dd-95cf-4a892a9f0b97,Inbound,Feedback,UnProfessional Behaviour,,c21d2094-41ba-4e51-824b-a4f9705a5a76,08/08/2023 20:56,28/08/2023 22:48,29/08/2023 00:43,29-Aug-23,AKALTARA,Furniture,11999,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
32b63bee-de79-4c53-999f-6b423fb81b57,Inbound,Cancellation,Not Needed,,85a76792-4bda-4fcf-b9b6-bb58b237fb1c,,29/08/2023 17:22,29/08/2023 18:56,29-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
339ae1eb-2d77-4a00-9a23-2b8ae0982a05,Outcall,Order Related,Priority delivery,???? deliveri time me ??? ???? ?? ??? ??????? ,780d0a22-390f-4981-a464-a8791a63ac6b,,29/08/2023 11:40,29/08/2023 11:41,29-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ba7f86b3-e1e2-4a41-aa2e-f44b0ed45ba5,Inbound,Returns,Fraudulent User,Very good ,8c58bf54-9a6f-4328-8493-52c8dd9d0505,,29/08/2023 12:38,29/08/2023 12:43,29-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
dd8806be-7241-434f-af8a-a8c82346474d,Inbound,Returns,Fraudulent User,,cb969779-f329-4494-8e1d-a9d16760cc38,,29/08/2023 14:39,29/08/2023 15:45,29-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
8808be5f-f791-44c1-a46d-edb8085ef2c5,Inbound,Returns,Return request,,27a98630-14fc-4355-b5a9-5911f898e9fe,,29/08/2023 14:32,29/08/2023 14:33,29-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
6602df23-b02d-4259-a500-afc58a8ad39e,Inbound,Returns,Return request,,686fe7a8-3c6a-4bca-8931-a1d679e8d98f,,29/08/2023 19:09,29/08/2023 19:10,29-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d8bcf454-a0e2-49a7-a8c1-5c002fcff08c,Inbound,Returns,Return request,,ddb830be-966a-4caf-a49e-918987ccb3fd,17/08/2023 13:33,29/08/2023 07:57,29/08/2023 08:04,29-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,1199,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
0363545d-1dfd-403d-ad72-21884d3e93d0,Inbound,Returns,Wrong,Thank you,a4320548-eebd-422a-9766-5ad193435e2c,,27/08/2023 20:45,29/08/2023 07:13,29-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
eedb341c-f1a6-4c8b-863e-2d60c8e29935,Inbound,Order Related,Seller Cancelled Order,,e2ad9b3e-659a-4491-9fe5-0acf70f62dcb,,29/08/2023 07:25,29/08/2023 08:33,29-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
dd83ce86-505f-4d12-bc96-bbc13582960b,Outcall,Returns,Wrong,It's good,9c8e4cb0-a6fa-40a8-89cc-588d4a23dd63,,29/08/2023 13:15,29/08/2023 13:18,29-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5229bcc1-64ab-422d-9ae5-bbb15223323d,Inbound,Payments related,Payment related Queries,Very helpful,b5dc17e8-6321-434a-8a33-15a7098f845f,,29/08/2023 14:08,29/08/2023 14:15,29-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,5
46febf81-c84c-42f9-8dd1-628e969b0bc4,Inbound,Order Related,Priority delivery,,c2e2da1c-7269-4069-a3e7-1e9476d050b1,,29/08/2023 09:49,29/08/2023 09:53,29-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1bf9e849-0852-4d7c-b72d-a6e3f5183721,Outcall,Refund Related,Refund Enquiry,,f57f669b-b774-4ef9-b53d-89c0e9576cfa,,29/08/2023 22:43,29/08/2023 23:21,29-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
0c15df55-5d34-4733-b638-3666dc0b759e,Inbound,Refund Related,Refund Related Issues,,3f084cff-36b7-4bbf-8496-0bbc12f06d90,15/08/2023 12:41,29/08/2023 21:49,29/08/2023 21:55,29-Aug-23,KOLKATA,LifeStyle,409,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
982a455a-0240-467f-8df7-14d57591cf52,Outcall,Returns,Return request,Very good ,55f9c855-4df7-4d67-9405-1f0965f8b0b1,,29/08/2023 00:00,29/08/2023 00:01,29-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
73d0aec9-080e-425b-a3d5-f5ade2c2a9f2,Outcall,Returns,Reverse Pickup Enquiry,,92ec8c84-da6c-4861-b7b2-dea8ec2fee6e,,29/08/2023 09:18,29/08/2023 09:25,29-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
a91c980f-ccc9-46d1-81df-af47a77537ee,Inbound,Returns,Missing,,8858daf3-42c5-4536-952a-7b5abfd5a726,,29/08/2023 13:17,29/08/2023 13:26,29-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
878b6a14-cd75-46a8-916e-083b9ee0a0d1,Inbound,Order Related,Delayed,Good Communication,b7867135-a2af-47a9-9d18-1ca1ac7ce094,,29/08/2023 19:58,29/08/2023 20:16,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
8f06fda3-2b43-4d17-8391-24cd5bea5d87,Inbound,Order Related,Order status enquiry,Executives are great bt pls improve your delivery service.,8d827fa1-f5fa-4b82-abd0-07b2f61fab8d,,29/08/2023 16:36,29/08/2023 16:38,29-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
b4399826-a57b-4223-a73e-1036a3735fa7,Outcall,Returns,Return request,5,79a323b3-86ad-496f-8b12-7af2cf1bba95,,29/08/2023 09:12,29/08/2023 09:15,29-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
668fed99-f667-4f72-b5e0-e836b61b2781,Inbound,Payments related,Online Payment Issues,15 20 ??? ?? ?????? ?? ??? ?????? ?? ?????? ???? ?? ??? ??,d6f174fc-11b0-464d-a37d-e292fc5524ff,,28/08/2023 17:06,29/08/2023 08:43,29-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
4b8133d9-6e4f-4d60-bf84-714febb2b983,Inbound,Returns,Return request,,43c363fb-8d05-4d68-8317-765441d6a645,,29/08/2023 08:50,29/08/2023 08:56,29-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
9f1fe523-5a11-43a4-99c1-527987ba8c59,Inbound,Returns,Return request,,3ed8a8e0-a34c-4aca-a4ea-e93bfb37d055,,28/08/2023 23:58,29/08/2023 00:05,29-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
419ec402-f06e-42ed-98c5-7d6303646e46,Inbound,Order Related,Priority delivery,,d77cfa59-3645-45a6-a589-dd79ccb293ce,,29/08/2023 16:57,29/08/2023 18:21,29-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
79a9ac14-a22f-435d-ac22-a35bc6b00ac9,Inbound,Refund Related,Refund Related Issues,???,94e12d1f-7cb9-4ec6-845d-5107d67b524a,,29/08/2023 18:15,29/08/2023 18:24,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
7d9e9134-eba1-4764-84fa-d545f5748a0a,Inbound,Returns,Service Centres Related,,83fd1b0d-380f-4f7a-866c-21c64a0bf104,,29/08/2023 10:35,29/08/2023 10:37,29-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
73f3572d-0cb5-4a2c-9a9c-1c6948e6cb8f,Inbound,Returns,Reverse Pickup Enquiry,Do fair solution for customers satisfaction,514fe7cb-1612-4569-998e-66f6aab8b796,15/08/2023 13:03,29/08/2023 18:12,29/08/2023 18:59,29-Aug-23,MANDAWAR,Books & General merchandise,579,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,3
5c060ff0-03af-4078-b66f-96893e2d6bd7,Inbound,Payments related,Online Payment Issues,Good,f45085bc-2866-48f2-819f-452c9e823de2,,29/08/2023 08:34,29/08/2023 08:37,29-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ec149c89-52d8-4173-a4c4-3c48a504f36c,Inbound,Order Related,Customer Requested Modifications,Excellent talking with coustmer ,44617098-4bcf-4ea3-8a4f-a3d41c271961,,29/08/2023 17:48,29/08/2023 19:48,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
b6a63734-ea0e-42c8-9639-f160b3b5bea9,Inbound,Order Related,Installation/demo,,a6b72467-c5cc-4a85-88a9-d1b48e11de67,,29/08/2023 17:46,29/08/2023 17:48,29-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0a4af797-bdda-4720-8927-fb64d3bc372a,Inbound,Returns,Wrong,,6d8b958d-123b-44c1-852d-bc1819f0f12f,,29/08/2023 23:27,29/08/2023 23:44,29-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
aa55f9fe-9598-4984-bf60-d67189463525,Inbound,Returns,Return request,,4eeeed58-b18a-4dfb-b468-3cbb9da1d906,14/08/2023 14:51,29/08/2023 22:32,29/08/2023 23:00,29-Aug-23,BALASORE,LifeStyle,933,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
577e9cab-c743-4f8a-b95b-7cecfe5167db,Inbound,Returns,Reverse Pickup Enquiry,,1387b5c3-ff79-4d9a-aa70-c3ff900863ff,20/08/2023 14:04,29/08/2023 09:05,29/08/2023 09:09,29-Aug-23,BAGNAN,Books & General merchandise,129,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
d9727bb5-c566-47bc-a916-928465cfc20c,Inbound,Order Related,Priority delivery,,8d9dcc6d-1f6e-4173-bccd-9b8e3f329359,,29/08/2023 18:07,29/08/2023 18:11,29-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
11a843b9-2385-45fa-8c01-65cfc96a8623,Inbound,Order Related,Delayed,,563ef268-5fba-4940-a773-1d86cf33d61f,,28/08/2023 22:28,29/08/2023 19:21,29-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
e3570dd7-ecef-4d9e-86a7-1ac99592c314,Email,Order Related,Installation/demo,,d10a656b-a688-4932-ba3c-0115796a20c7,,29/08/2023 18:21,29/08/2023 18:24,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
d69aea50-c3da-4dc9-b850-1671f335ab98,Inbound,Order Related,Delayed,,897f64be-f149-413c-b8e0-f9637dacd3f4,20/08/2023 17:01,28/08/2023 18:18,29/08/2023 22:32,29-Aug-23,SURAT,Home,143,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
cd0ef9f4-b89c-43c1-a227-7e37badf8292,Inbound,Returns,Reverse Pickup Enquiry,,2ba0fbf1-77b4-439a-bfdc-06aae6156d71,,29/08/2023 10:18,29/08/2023 10:19,29-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
1f42183a-9891-4a16-bbeb-46d177fd5cd6,Inbound,Shopzilla Related,General Enquiry,,1efebed1-1b51-4dfa-9de7-35eb88e325d9,,29/08/2023 15:24,29/08/2023 15:31,29-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,3
caedb06f-03f5-4a4d-8cc9-281b91e586d6,Outcall,Order Related,Order status enquiry,,9fbbec33-d9eb-4c20-a5b0-91a355dc51b6,,29/08/2023 20:53,29/08/2023 20:53,29-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
38edb972-7a87-4419-aa7a-5ee3f32e9fa4,Inbound,Payments related,Online Payment Issues,Very bad service,2f0e35a4-f0f6-4088-b0a8-1703a7f46582,,29/08/2023 23:40,29/08/2023 23:47,29-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
da8b2697-64f6-47c2-a0b9-18ce87220c1d,Email,Returns,Wrong,,2c9a36fa-3979-427c-9c0a-bbf5efb15b14,24/08/2023 16:31,28/08/2023 20:53,29/08/2023 11:53,29-Aug-23,HAZARIBAGH,Books & General merchandise,314,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,4
0fcb0e8e-d73b-4f96-95b4-a221a82a7632,Inbound,Returns,Reverse Pickup Enquiry,Customer service boy Mr.   is very professional ,3662d31a-63bb-489d-97f4-34ff3848beaa,,29/08/2023 08:57,29/08/2023 08:59,29-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
d653d6c4-dfad-47c5-b70a-f6e0c3094143,Outcall,Returns,Reverse Pickup Enquiry,,95bc5e39-409e-46a2-85ec-5813747ca209,,29/08/2023 11:26,29/08/2023 11:45,29-Aug-23,,,,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,1
af8485ff-8f7e-49a7-b831-671d3f4c494b,Inbound,Product Queries,Product Specific Information,,7947100b-2f05-4c8c-b171-e93e254e8116,,28/08/2023 18:57,29/08/2023 09:26,29-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
720ca75d-13df-4754-b1f9-b490fcd7ccf9,Inbound,Order Related,Delayed,,386800ea-d0e9-47cf-b5ab-060b2509d68c,,29/08/2023 09:00,29/08/2023 09:05,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
0aa9ba0e-54c8-4d2d-b264-e692767d45f5,Outcall,Order Related,Order status enquiry,Ok,c38c9be7-7b1b-490c-9096-31e3e0bfc606,,29/08/2023 07:24,29/08/2023 07:25,29-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
5abae70a-813a-415c-8daf-1d3ef809f5d7,Outcall,Returns,Reverse Pickup Enquiry,Good ,d071177f-deb1-476c-8bdb-7e993d70759d,,29/08/2023 09:20,29/08/2023 09:21,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
033e83c4-9189-43da-8c37-bb28edd1b0c0,Outcall,Cancellation,Not Needed,,e7809878-b79b-4db6-9048-f527e271bec9,,29/08/2023 11:15,29/08/2023 11:23,29-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
3a5667ea-b22e-4992-b61a-f4a916532d0c,Outcall,Feedback,UnProfessional Behaviour,,08d69886-393f-4d7d-af79-526caa87e474,,29/08/2023 12:22,29/08/2023 12:28,29-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
54018308-f5e2-4877-9c0a-83be4b1a7d47,Inbound,Returns,Reverse Pickup Enquiry,,99e668a9-7f07-416f-8556-4debb56ecfdc,,29/08/2023 18:04,29/08/2023 20:04,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
b0df9acc-2116-4cf5-aa3c-31c644071491,Inbound,Order Related,Seller Cancelled Order,,9dfa9b89-6bae-4d52-bca6-ec8e129d23b1,,29/08/2023 18:43,29/08/2023 18:59,29-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
1d66f8b5-c6a7-4cd5-9b66-e39a0e938861,Inbound,Payments related,Card/EMI,,e4c35a4e-f034-4739-8133-5f8c9fec70a6,,29/08/2023 22:15,29/08/2023 22:30,29-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
3003527f-cd39-41be-8cfd-3ffd0890cc8d,Inbound,Order Related,Seller Cancelled Order,,93419fde-3cb9-40d5-ad4a-cdf09e502203,,28/08/2023 19:19,29/08/2023 11:08,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
594906cb-3527-4d86-84b0-abaa3614d116,Inbound,Product Queries,Product Specific Information,Thank you ,90eefdc4-e33e-4df6-b1f4-3af0c751938a,,29/08/2023 09:55,29/08/2023 09:56,29-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
85427d9f-76ac-4ba3-9519-5e3b30a02f18,Outcall,Order Related,Delayed,,ed2110f5-ddca-4a3a-9ab0-efb55782a8bc,,29/08/2023 10:45,29/08/2023 10:48,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9accb237-de60-4ad9-ad87-1615ed5be470,Inbound,Returns,Return request,,9acc0432-b21b-4ee2-8ef4-51a8ed4a1345,,29/08/2023 15:39,29/08/2023 17:31,29-Aug-23,,,,,Samuel Hanson,Alexander Tanaka,Michael Lee,0-30,Evening,5
2843c08b-ddf1-48fc-9126-5fa0e14ad4c4,Inbound,Refund Related,Refund Enquiry,,0192bee8-5338-4834-8e06-961404037e47,,29/08/2023 17:25,29/08/2023 21:54,29-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
27415697-b4ee-4c1e-901a-fa694b3dddb6,Inbound,Feedback,UnProfessional Behaviour,,28748871-ab3c-4fcb-9ace-036971e873e9,,29/08/2023 11:44,29/08/2023 11:45,29-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,4
aa182e3c-07d2-4a6d-a65a-6185ac4ab781,Email,Returns,Reverse Pickup Enquiry,,fe6420c8-74b9-4a88-82c2-2d3cc7f3c44c,22/08/2023 10:56,29/08/2023 18:34,29/08/2023 18:38,29-Aug-23,KUSHALGARH,Books & General merchandise,215,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
d53d5895-ee4d-4752-a443-dfa516cb55db,Inbound,Order Related,Order status enquiry,,a0efbdef-9688-40a2-ae60-f6b11e187c9f,,29/08/2023 11:47,29/08/2023 11:48,29-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
4375936b-30c9-435e-833a-18f7c74aef82,Inbound,Returns,Fraudulent User,,7252c7b6-b28a-4f66-897d-b881878a3789,,29/08/2023 06:31,29/08/2023 06:33,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
6f990bde-2927-49b4-b8f1-9f8588387a2c,Inbound,Product Queries,Product Specific Information,,ef4d4c79-76bd-434f-acb2-2f27da4fa67e,,29/08/2023 08:38,29/08/2023 16:26,29-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
f53142bf-ff35-419b-a200-8fbfcb2ce0f9,Inbound,Shopzilla Related,General Enquiry,,a9223a57-ad20-4438-a4bf-5109d0256728,,29/08/2023 09:05,29/08/2023 09:09,29-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
73bd9385-44c3-4a56-abe5-2ad1b29ab5c9,Inbound,Order Related,Invoice request,,14bff578-37f2-4855-801b-5e43847fc553,,29/08/2023 10:10,29/08/2023 10:22,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
90ee4e0a-8a24-4095-9b0e-e47f68b71a03,Outcall,Returns,Return request,,24ac6f63-848b-4ddf-a827-8d83efd1d92f,,29/08/2023 21:43,29/08/2023 22:45,29-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
20310426-7807-4515-aaaf-df1e56774a98,Inbound,Order Related,Installation/demo,,9b6247ef-125e-43f8-b08b-941eede62ce2,,29/08/2023 18:41,29/08/2023 19:08,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
250af11e-0c81-44c7-980f-0475839039a4,Inbound,Returns,Reverse Pickup Enquiry,,7f1382cb-99c1-4d4f-9701-fde722a907a3,21/08/2023 12:06,29/08/2023 08:09,29/08/2023 10:14,29-Aug-23,SAMASTIPUR,LifeStyle,299,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,2
685dda3a-7646-4823-b87c-22a6519034a4,Inbound,Returns,Wrong,"I'm very happy with his information.Very nice, very polite and very knowledgeable ",0aab7dd3-7f2f-48bb-9d32-0f9ec4677ed5,,29/08/2023 10:23,29/08/2023 10:25,29-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
39c99362-0160-4f79-8e09-17cf4aafdaee,Outcall,Returns,Reverse Pickup Enquiry,Please don't send used and copy product ,0045a141-1547-4314-9f56-d04f8db4f0e3,,29/08/2023 11:17,29/08/2023 11:22,29-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
2bbc5615-d33b-44ef-bb01-a6844922bf2d,Inbound,Returns,Reverse Pickup Enquiry,Im very happy now because from costumer service was very good thank you Shopzilla team,be831dca-5916-4958-9fac-d17e796f1105,,29/08/2023 12:16,29/08/2023 12:19,29-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
22cfc312-0196-4b13-9499-0b5e0b3cd7ba,Outcall,Returns,Reverse Pickup Enquiry,,4edd7e47-b62b-4833-98d9-bf7c3e23d25e,,29/08/2023 13:14,29/08/2023 13:16,29-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
a755d08e-bfaf-42ce-9b5a-e20f221ba3f2,Email,Returns,Reverse Pickup Enquiry,,b02d9458-6f57-4925-a9a4-5f1b8798191c,,29/08/2023 18:20,29/08/2023 18:20,29-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
120f07bc-c35e-400a-b762-c2ff2e0a2f35,Outcall,Returns,Self-Help,Thanks you for Shopzilla costumer care,6cb01396-018d-4844-8aaf-9530004f6997,,27/08/2023 13:31,29/08/2023 14:27,29-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
a3adb582-112e-45d0-8c36-079f4a1f644c,Inbound,Returns,Missing,,d509c2e6-d503-4792-9ed5-3ebe3592f8f2,,29/08/2023 09:52,29/08/2023 10:10,29-Aug-23,,,,,Joshua Ortiz,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ee639c1d-c9ae-4153-a2f1-7155c6ff3f4b,Inbound,Order Related,Order status enquiry,It is requested please talk like human evey customer care talk like bot other things ok,b68ac43c-9a3f-47bc-8d44-4a9d5af9dbdf,,29/08/2023 19:49,29/08/2023 19:50,29-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
80a33818-5936-45cf-bff2-7f865b984dce,Outcall,Order Related,Priority delivery,,3f9ed2ce-6948-4755-aeb5-1d695abf3d45,,29/08/2023 08:07,29/08/2023 16:01,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
639ccd44-c63f-4552-8efd-901fd6d39365,Inbound,Returns,Return request,,40c46324-4c7e-42b8-ab1f-9d1bab3fb81d,,29/08/2023 13:14,29/08/2023 13:21,29-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
d7f77b03-3ac9-4b66-968d-40511902da48,Inbound,Refund Related,Refund Enquiry,Good behavior ,76af275d-c73e-4636-a5d0-c8faec20dcc8,,29/08/2023 09:36,29/08/2023 09:37,29-Aug-23,,,,,Lynn Gross,Mia Patel,John Smith,31-60,Morning,5
9bf82c9a-3704-45dd-91e5-5d15f313b7cc,Inbound,Returns,Reverse Pickup Enquiry,Thanks,be0e39c4-9628-457e-8901-a0d17a895aa8,,29/08/2023 12:34,29/08/2023 12:36,29-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
ee6f0af5-6f37-438b-8707-48696f032f7c,Inbound,Shopzilla Related,General Enquiry,,840707a2-7293-4f5b-9595-80088f2a8cf5,,29/08/2023 21:22,29/08/2023 21:25,29-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
833d1d70-5ab0-4b54-9507-8dd993a489f3,Inbound,Returns,Service Centres Related,,cf7f5dfa-214f-4e12-8fdf-674c3929cea8,,27/08/2023 15:00,29/08/2023 19:15,29-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,1
430dc051-4741-4e85-966a-9c7a65408a06,Inbound,Returns,Return request,,b4e39244-5293-43ad-b31e-a4a6bd6b037d,,29/08/2023 07:00,29/08/2023 07:09,29-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
82db5d01-78a6-4700-96aa-590b9b916016,Inbound,Order Related,Installation/demo,,512e9813-46b1-4a42-9579-d2a8b7a76832,,29/08/2023 18:25,29/08/2023 18:26,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
6aa2b071-cd8a-44bd-91f0-71a29cd3e72a,Inbound,Returns,Reverse Pickup Enquiry,,f436ef63-a379-46d7-842b-baeded32cc8e,,29/08/2023 19:13,29/08/2023 19:43,29-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
3dbcdc4f-b655-4643-acf2-2bb7c1f16bbf,Inbound,Returns,Reverse Pickup Enquiry,,9361be8f-dba6-457c-b912-b18bae60a73c,,29/08/2023 07:40,29/08/2023 07:48,29-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
e6bb1131-62c5-46c4-8339-308a6c985999,Inbound,Returns,Fraudulent User,,5fa6e9f9-ee68-4e5a-a57a-75b358784a54,,29/08/2023 10:46,29/08/2023 10:50,29-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
9dfcb684-6045-4591-9d1c-de93a17766ab,Inbound,Returns,Reverse Pickup Enquiry,,1eec9fdd-b3dd-434a-b86b-fc9d737ec97e,,29/08/2023 15:00,29/08/2023 15:02,29-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
764b261a-5511-479f-8d10-9c5ffb0b28f0,Inbound,Order Related,Priority delivery,,cc366016-6840-4187-891f-8c083f466637,,29/08/2023 09:55,29/08/2023 10:04,29-Aug-23,,,,,Ruben Horton,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
69e27eda-cb2c-41ef-a543-2f8d1f14c89b,Inbound,Returns,Reverse Pickup Enquiry,,bdecac4e-41bb-4af4-8efc-0eafab446b6e,,29/08/2023 11:06,29/08/2023 11:08,29-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
988cdbe4-e2de-47d8-b0b4-a6a4292b612a,Inbound,Order Related,Seller Cancelled Order,,b62ec8da-1a0e-4e47-a904-a33a5646f63b,,29/08/2023 15:50,29/08/2023 16:59,29-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
5b1df5f3-36ed-49cc-8b0f-e1f03d8044c9,Outcall,Returns,Fraudulent User,Thank you Shopzilla customer support ,352ed040-9d22-4910-8e91-d61782ed5416,,29/08/2023 18:26,29/08/2023 18:34,29-Aug-23,,,,,Tracey Malone,Carter Park,Michael Lee,>90,Morning,5
5fb2f680-c38e-4dc1-9ccb-9837b7ab00ba,Inbound,Order Related,Invoice request,Make it more flexible for customers support ,081263cb-c4af-4de6-87ab-8d5078666adc,,29/08/2023 19:34,29/08/2023 19:42,29-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
5f659523-6334-411c-8032-ad591707db3a,Inbound,Order Related,Delayed,,351629b5-b76e-439b-b150-1a1211e8d685,16/08/2023 14:52,29/08/2023 06:40,29/08/2023 06:46,29-Aug-23,JUBBAL,Home Appliences,1399,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
4a7e3080-3a0e-432c-9550-7757c9cf8a84,Inbound,Returns,Reverse Pickup Enquiry,,f9fa61b3-5e97-43e0-a654-591387deaf37,,28/08/2023 08:29,29/08/2023 15:02,29-Aug-23,,,,,Bobby Rodriguez,Ethan Tan,John Smith,>90,Morning,4
47afff68-43ed-4983-9d87-16230b8bc8f3,Outcall,Feedback,UnProfessional Behaviour,,9a64fd0c-259b-4611-ad00-1b0d7a866bdd,,29/08/2023 08:02,29/08/2023 08:05,29-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
931432c0-7735-4f74-9b1f-86e50b4e9885,Outcall,Returns,Reverse Pickup Enquiry,,cf354ec4-c11d-4465-b163-5dac0c3e0b12,,28/08/2023 21:31,29/08/2023 08:19,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
27478f34-192e-4234-8537-1d59827f5c29,Inbound,Returns,Reverse Pickup Enquiry,,d2c1773c-5280-40eb-a54e-5841687ec294,,29/08/2023 08:36,29/08/2023 08:39,29-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
758bd402-341c-4825-803d-f67e13e1aa6e,Inbound,Order Related,Order status enquiry,Solve my prblm,256bae22-2a2c-4b23-b827-d0f89189529d,,29/08/2023 21:27,29/08/2023 21:29,29-Aug-23,,,,,Rose Jackson,Ava Wong,William Kim,On Job Training,Evening,5
8e5b04f1-ceec-4293-a96b-5339c75b91f7,Outcall,Refund Related,Refund Enquiry,Very good ??,cafc119b-63e5-4617-a1c7-c09c592e30d5,,29/08/2023 21:54,29/08/2023 21:55,29-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
4c04aa76-3239-4bfc-b56c-6cfe01f4e0aa,Outcall,Refund Related,Refund Related Issues,,095cff08-437f-44d8-a43b-85f188b5f8dd,17/08/2023 10:11,29/08/2023 10:57,29/08/2023 10:58,29-Aug-23,MUMBAI,GiftCard,18000,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
227559ba-d7dd-478a-85a7-5617471de27e,Inbound,Order Related,Order status enquiry,,8e0bf9fa-3c13-41bd-84bb-a6efc5f94f66,,29/08/2023 11:27,29/08/2023 18:04,29-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,4
a9505b8b-94fd-479c-9844-aefa2a4facfd,Inbound,Shopzilla Related,Signup Issues,,ddbe93af-6d15-4b42-a6f7-7eeb201b33ce,,29/08/2023 13:10,29/08/2023 13:12,29-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
90311a55-4ae6-4851-98ad-79ea1aa92eb4,Inbound,Product Queries,Product Specific Information,,21671fc5-fdc2-4ded-8db6-d1ac770764ae,,29/08/2023 14:47,29/08/2023 14:54,29-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
66e6677e-6f15-4dc4-b582-dc62b0ddbb3d,Inbound,Order Related,Order status enquiry,Easy to talk. Thanks!,f78b3c31-0446-4f52-9016-31f278c44079,,29/08/2023 23:44,29/08/2023 23:48,29-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c4fb39e3-97c2-4459-a5e1-fac6561689dc,Email,Refund Related,Refund Enquiry,,83263d5a-d049-44c5-9b2d-0b89cc5abf01,,29/08/2023 14:13,29/08/2023 14:22,29-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
61aa2e15-a82c-45b7-8443-3498af86e82d,Inbound,Returns,Missing,,00bc6120-7ef8-40d2-b295-8fa7e5dad5d8,,29/08/2023 20:48,29/08/2023 20:49,29-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,5
5409bb4c-ffbd-45f4-96a3-e3592078ad2f,Inbound,Returns,Fraudulent User,,8cb0a9ee-c35a-430b-8aef-a6cb7c363c9e,,29/08/2023 00:07,29/08/2023 00:11,29-Aug-23,,,,,Christopher Schultz,William Park,Jennifer Nguyen,On Job Training,Morning,5
a8f70c82-cfd7-414c-9dda-9f7158fd73a7,Inbound,Returns,Return request,,eb1ccea4-ce3d-47d0-91ab-864df66b73bb,,28/08/2023 17:49,29/08/2023 09:48,29-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
e830406b-a97c-4076-9a95-381b47c33775,Inbound,Order Related,Delayed,,babcb3d2-5ef8-4064-ad3c-fc1640eaae55,,29/08/2023 20:04,29/08/2023 20:19,29-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
889272ea-6830-4ab7-b290-c1e0fdde1b92,Inbound,Feedback,UnProfessional Behaviour,,13e46723-2a77-4ca8-bc77-7fdd31b19505,,29/08/2023 13:28,29/08/2023 14:46,29-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
a9072a81-a304-4165-92f7-dfd756ea6e7a,Inbound,Returns,Fraudulent User,,74abd3fa-f261-482e-9160-3cd671b34927,,29/08/2023 21:38,29/08/2023 21:41,29-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
ab9d7373-19d0-4601-b60f-725fea9c6d1f,Inbound,Order Related,Order status enquiry,,c01ebc03-ae21-4dce-bbf8-b73de935cc20,,29/08/2023 16:59,29/08/2023 16:59,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3679aea2-c8ef-478e-9727-66b1173b5d1b,Inbound,Returns,Reverse Pickup Enquiry,,2b34c4c9-7660-4105-a8fe-dafead5cd382,,29/08/2023 17:43,29/08/2023 18:10,29-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
6afe83de-2186-475c-89ec-6d5c70287b24,Inbound,Returns,Reverse Pickup Enquiry,He is such good person..he have a convincing as skill ,2af84738-778c-4645-97af-83cabc0e41c2,,29/08/2023 16:53,29/08/2023 20:42,29-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
99a8831a-2300-4dec-ac65-df15d35a49a2,Inbound,Refund Related,Refund Enquiry,,95285c7c-4fc7-4bc3-84f4-76c4dc344fd7,,29/08/2023 19:32,29/08/2023 19:42,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
cf6266a4-ee85-404a-9321-1475539b3490,Inbound,Returns,Service Centres Related,,0a44e547-eb2f-4608-9dd6-d0bf99d8afae,,29/08/2023 07:24,29/08/2023 07:25,29-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,4
7a642740-e55a-4aa4-a387-7dc79f1d9581,Outcall,Order Related,Priority delivery,,80a51991-c876-41e3-ab32-198f2455364d,,29/08/2023 11:24,29/08/2023 11:26,29-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
15a1b935-8d9e-404e-b6f1-88078a737c26,Inbound,Returns,Return request,,9abbe299-12ef-4cd6-baba-b99b50f2bbc7,,29/08/2023 16:30,29/08/2023 16:31,29-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
86d3ea9b-b724-498b-8ce0-34909309ef8b,Inbound,Order Related,Seller Cancelled Order,,b4ce42bc-5a1e-48f5-9a82-96819afeb6ae,,29/08/2023 17:21,29/08/2023 17:28,29-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
fe430406-dc72-4268-97c8-f0e87daaff94,Outcall,Order Related,Order status enquiry,Hey Shopzilla please open up your eyes and fix the issue of customer services most of customers unhappy your services because you didn't order placed on the time and some time you sold fake 1st copy of product and your delivery agent behaviour was very rude that's point your sale and profit year by year down and one day your company will shutdown please improve your services this is feedback your genuine customer ,c7e7115b-64db-475b-aa32-4506d2f30a08,,29/08/2023 10:43,29/08/2023 10:52,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
0fd6f90e-49fc-4bc0-a84f-c2b685c58f3e,Inbound,Shopzilla Related,General Enquiry,Kindly make the process of reaching costomer care executive directly.,6762b609-99de-4cd4-af70-9f2d4f379eea,,29/08/2023 13:27,29/08/2023 13:29,29-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
99037d68-45ff-413d-a2c7-795247e40420,Inbound,Order Related,Order status enquiry,,e3f4949f-cbca-41c4-b735-36bf4aebb6ea,,29/08/2023 15:48,29/08/2023 15:49,29-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
172f9da3-fc43-41d9-b50c-57c80ea88643,Inbound,App/website,Issues with Shopzilla App,Customer service is good but no action has been trying from 20days,14182e23-d890-4025-a031-4bac00c35536,,29/08/2023 19:56,29/08/2023 21:54,29-Aug-23,,,,,Allison Mccall,Noah Patel,Michael Lee,>90,Morning,5
cee5218b-52fc-466f-9e53-87f5d84262b8,Outcall,Payments related,Online Payment Issues,Problem  not slove ,2ca98b81-af3c-4278-abdf-ffc9b2e71fc8,,29/08/2023 08:22,29/08/2023 08:56,29-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
bc933650-1103-4bda-801a-16d5e667d2a1,Inbound,Returns,Reverse Pickup Enquiry,,f20bbe84-3174-4c57-a4e1-aa8db4909750,,29/08/2023 11:25,29/08/2023 11:26,29-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
21246804-174c-4c41-92f0-7fae97df1ed9,Inbound,Returns,Reverse Pickup Enquiry,Totally Satisfied in Shopzilla,6ecf0e1e-e6db-4380-ac51-b6674be3a8a7,,29/08/2023 12:16,29/08/2023 12:23,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
afc45332-805b-4a6c-8ad8-a8e53f9a4444,Inbound,Product Queries,Product Specific Information,,1a256262-bd4d-457e-9257-60de9891a012,,29/08/2023 13:42,29/08/2023 13:43,29-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
557f22b5-3342-4f08-9e85-9e7b6d46c8b7,Outcall,Returns,Reverse Pickup Enquiry,Customer service very good ,d1e7ebc6-1bee-4a15-b9fa-f1a900d27c56,,29/08/2023 18:35,29/08/2023 18:37,29-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
bfd99ca8-8d97-499b-b031-0e2efc028b28,Inbound,Product Queries,Product Specific Information,Shopzilla app show the original picture of any product but saller send the local products for customers ,3b8d97f3-02f3-4ce4-b13b-49220efdcb70,,27/08/2023 17:34,29/08/2023 15:05,29-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
bd5accbe-2ab4-4a71-af63-ae5628517495,Inbound,Product Queries,Product Specific Information,,fda2c76f-daae-4b15-ab0f-274ccb78c045,,29/08/2023 10:05,29/08/2023 15:43,29-Aug-23,,,,,Joshua Greene,Scarlett Chen,John Smith,0-30,Morning,4
b9cf95c4-df6a-49c3-aea1-e6db2d18f67e,Inbound,Cancellation,Not Needed,No satisfied your delivery time delye is very slow,72f1d53a-b708-4e1c-91da-3486423fbe0d,,29/08/2023 14:22,29/08/2023 19:21,29-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
6bb56b6b-7874-4f71-a87e-de2580ee3017,Inbound,Order Related,Order status enquiry,??,67509805-49b6-45c2-8e83-6a7a893273fd,,29/08/2023 20:13,29/08/2023 20:14,29-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
1685fa2f-ce8d-4109-8c25-d09b5423e8e5,Inbound,Returns,Return request,,ba8d5448-00ef-484f-bf0a-c9d82271f13b,,29/08/2023 21:44,29/08/2023 21:46,29-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
21ba68ff-59c3-44e8-892e-cdeada940914,Inbound,Order Related,Installation/demo,,0e7130d4-4605-4f32-af52-00fe76e48dc7,,28/08/2023 09:36,29/08/2023 06:46,29-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,5
25a38546-3b5e-46b0-9398-703a6d8cbeb7,Email,Order Related,Delayed,,42551e7b-ac88-4ef2-8773-13d934bf89b7,,29/08/2023 16:45,29/08/2023 16:46,29-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
747f7b07-e29b-436f-be8d-0d9873928a50,Inbound,Refund Related,Refund Enquiry,,d26dd9ce-bfc2-457b-9e0e-27c9b470a9ae,,29/08/2023 09:09,29/08/2023 09:10,29-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
b2da1eae-4d9a-4cf7-b7e0-606b10578210,Inbound,Payments related,Online Payment Issues,GOOD I APPRECIATE,b0cabc2f-9fc3-4158-b3a1-85181d73d654,,29/08/2023 21:24,29/08/2023 21:28,29-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
9959b047-9471-4e10-a5d3-b0b5f255bf67,Inbound,Feedback,UnProfessional Behaviour,Don't send anything through  Express. They demand money for delivering the items ,03f6af70-32b6-4f5d-aadf-fb9bf965d222,,29/08/2023 11:34,29/08/2023 12:00,29-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
38f54bb0-0aea-45ba-b928-948695af9c22,Inbound,Returns,Return request,,934f3ccb-d5c1-4a12-80ce-5c3f40eaf9e8,,29/08/2023 12:52,29/08/2023 21:23,29-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5e12c66b-525f-4241-a97b-7c32db563820,Inbound,Returns,Return request,Good executive,01e7bc6d-a5ac-4ee6-8009-14b33478a53e,,29/08/2023 15:13,29/08/2023 15:16,29-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
a50bfb88-4233-473d-af4d-cfe2d37ff976,Outcall,Returns,Reverse Pickup Enquiry,,d86c12c5-fac2-4f54-89dd-f6e1d0cdface,,29/08/2023 15:26,29/08/2023 15:31,29-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
71257007-40f8-4523-85df-2eedff942e90,Outcall,Returns,Return request,,21102938-4839-40ea-9238-f863fd7c9d1c,,29/08/2023 18:58,29/08/2023 19:02,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
3a84f3de-2b26-4d8d-8345-ab8e3bbfa121,Inbound,Returns,Return request,,0523bbd7-ff15-4806-93a1-46be816e4971,,29/08/2023 19:13,29/08/2023 19:50,29-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
14f6c784-6539-4f91-a2b9-a3aa7b1a11cd,Outcall,Order Related,Invoice request,Very nice,69d85c0a-e1c0-4784-a6b7-74095ab88aae,,29/08/2023 12:39,29/08/2023 12:51,29-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
d5aa9494-ec2a-4b45-915b-5a8fa75da38f,Inbound,Payments related,Payment related Queries,,11061130-da00-456c-bb3e-fef12c19d02a,,29/08/2023 17:08,29/08/2023 17:13,29-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
4623788e-c56e-403e-a21c-586b849a2c06,Inbound,Returns,Reverse Pickup Enquiry,,066d16c0-8e55-4304-afb4-c9ab03711ade,,28/08/2023 18:54,29/08/2023 10:30,29-Aug-23,,,,,Lance Case,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
f0ce89b9-ed10-4dac-ad89-d10a4bcfe96e,Inbound,App/website,Issues with Shopzilla App,My executive is too good and she understand my problem and he give me faithfully solution and my executive voice is so pretty and good my experience is very happy ?? ,4e7d53a3-97f2-4542-893a-b6910ace3d9e,,29/08/2023 04:36,29/08/2023 04:36,29-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
f9f63319-3ca3-4ea7-a354-ae66ced79a9c,Inbound,Payments related,Payment related Queries,,ec1c30a4-9562-45c8-b1b2-ba4dace6c9fc,,29/08/2023 14:39,29/08/2023 14:46,29-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
a8a62f4f-6682-42d6-bfce-c8627ffaa509,Inbound,Feedback,UnProfessional Behaviour,,8111438d-4511-43e9-a3b5-ac801ae47f49,20/08/2023 14:46,29/08/2023 11:24,29/08/2023 11:33,29-Aug-23,NALBARI,Home,269,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
a81eeafc-f2af-4184-b88a-b707d5a95889,Inbound,Returns,Reverse Pickup Enquiry,??????nice ,664045fa-df80-416e-be36-f97b2bfd6a98,31/07/2023 22:11,27/08/2023 10:26,29/08/2023 20:28,29-Aug-23,PANVEL,Mobile,1549,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
6b0fc932-9482-4d36-9b45-bbf6afdb9e12,Inbound,Product Queries,Product Specific Information,,1fed0ac2-fdd8-4f45-a633-1e8456fa69c5,,29/08/2023 22:19,29/08/2023 22:44,29-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
779c78b2-7800-496f-b3c0-30bfbfdec8a2,Inbound,Returns,Return request,,91ee5d11-a755-446a-8377-a05cf53cb870,,29/08/2023 16:25,29/08/2023 16:32,29-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
3b6f1d3f-e79f-4400-983b-75245ecb6831,Inbound,Order Related,Delayed,Good job,96663206-0528-434e-bfa2-8694616c72b4,,29/08/2023 18:58,29/08/2023 18:59,29-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
25226b46-3a43-459b-a1a5-da75810e0a6a,Email,Order Related,Installation/demo,,5ba38e6e-c4c9-41cb-99f3-10ef6805b91d,,29/08/2023 20:54,29/08/2023 20:55,29-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
8da38555-c7bc-4025-904d-f365e9abda2f,Inbound,Returns,Return request, the way of talking of  customer care executive was very well mannered and having good problem solving understanding ,a1a1a17e-39a6-4091-8a2e-71fc02fa1cba,,28/08/2023 22:58,29/08/2023 00:17,29-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
c97f2610-ca4f-4bdc-99e3-8bf63f27a178,Inbound,Order Related,Order status enquiry,Good ,804a335b-80d3-4cad-9c19-8e7d863e23f1,,29/08/2023 10:03,29/08/2023 10:05,29-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
8469faab-6b6a-446b-941f-ff9baf206925,Inbound,Refund Related,Refund Enquiry,Good behaviour ,e877c5b4-08d5-4873-90b7-6e02d9be7f69,,29/08/2023 14:35,29/08/2023 14:37,29-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
f6dc0c5e-e2e1-4489-ac88-4c03fe3a2f90,Inbound,Returns,Reverse Pickup Enquiry,,6fab32d2-5145-4088-b847-7bf8fbc4948f,,29/08/2023 14:53,29/08/2023 14:56,29-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cd4a57a5-8a3e-4bf7-8db2-bbe0e661b866,Inbound,Order Related,Order status enquiry,Good support ,1ed8b47c-3c7f-4958-ba49-aa7353014674,,29/08/2023 15:06,29/08/2023 15:10,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
0c2da19f-9e02-42b7-9a1d-11bde9544a4c,Outcall,Refund Related,Refund Enquiry,Excellent performance ??,c4b28497-0ae5-4648-8373-94bd56b19cd9,,29/08/2023 21:43,29/08/2023 21:52,29-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
5e81decf-973f-4099-87fa-a91ff30b8fc2,Inbound,Shopzilla Related,General Enquiry,"Shafaque was very polite and understanding. She resolved my query quickly. Hope she keeps on doing great things. As per Shopzilla policy on pay later, disappointing. Never using it.",214a198b-fb6a-4d10-8ed7-4b9e5d4572a2,,29/08/2023 21:56,29/08/2023 22:06,29-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
9dd4a136-4c5e-437e-8ad1-035b810a81ad,Outcall,Returns,Return request,,804b998b-ab59-45e4-9e7c-cbdb7cb16fb9,,29/08/2023 12:18,29/08/2023 12:35,29-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
c2257437-8835-4a39-a325-b11d67daf95d,Inbound,Shopzilla Related,Signup Issues,Very bell,27b84f06-2db9-480a-9502-bae75ebccb29,,29/08/2023 13:56,29/08/2023 14:21,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
eac66a5c-3d09-4b10-b211-2b279cc0033f,Outcall,Returns,Return request,Good service. Executive understand the customer problem and resolved the issue ,c7371590-80e3-4e70-bee7-3a16db5241bf,,28/08/2023 16:46,29/08/2023 08:37,29-Aug-23,,,,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,5
7677a502-a3fd-4b33-afd4-69c7ac972519,Inbound,Order Related,Order status enquiry,,c28840d3-f332-4cef-ae87-b6f5d4bd4abe,,29/08/2023 11:21,29/08/2023 14:13,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
89c65c6c-0756-4f57-bed2-79de4ac5ba8b,Inbound,Returns,Missing,,51451fb3-6f35-4e3f-8822-5893ff62ce9d,,29/08/2023 12:45,29/08/2023 12:53,29-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
a53d6e7c-f402-4751-9e76-27d38114117c,Inbound,Cancellation,Not Needed,,6f7e394a-1781-4f21-8035-6c815f15dd73,,29/08/2023 13:06,29/08/2023 13:07,29-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
7fa31957-7ba4-44b2-9b8f-a8f392d48702,Inbound,Returns,Missing,,ca5eb96c-c820-4573-bc7d-4672bfb7ece4,,29/08/2023 19:33,29/08/2023 19:45,29-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
bf8e93ad-8f3e-453a-b107-598bd7293fe2,Inbound,Returns,Return request,,79e3e38a-5608-4011-a8ae-e3e4d08a69a4,,29/08/2023 14:12,29/08/2023 14:15,29-Aug-23,,,,,Jason Osborn,Abigail Suzuki,William Kim,On Job Training,Morning,5
c1369a0b-8ef8-452a-bc31-95479b6c8e77,Outcall,Returns,Return request,Last interaction was nice. Customer care executive was very much polite empathetic and solution oriented. Shopzilla need more guys like this.,8b2f0ab1-193d-4b57-8975-954dfd69afd6,,29/08/2023 19:31,29/08/2023 19:49,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
2c2900ee-0c2b-4e35-b73d-3eded738c845,Inbound,Returns,Reverse Pickup Enquiry,,0d90ab17-c266-4189-ab5b-0fc4f6c79332,,29/08/2023 12:25,29/08/2023 12:30,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
27d31276-8906-4e15-85a3-e33c92245b1d,Inbound,Order Related,Order status enquiry,Nice very nice ,bcb483f0-061f-4d83-b353-4aac0568a0e2,,29/08/2023 09:42,29/08/2023 09:55,29-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
e2f8074f-2340-45d7-8db5-6a7529141cc8,Inbound,Order Related,Order status enquiry,Poor delivery system,dfbac333-1920-4af4-ac25-cd8238a65099,,29/08/2023 21:16,29/08/2023 21:18,29-Aug-23,,,,,Pamela Hughes,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
780e87c4-5b8a-4dc3-b6bd-b9371fc02dcb,Inbound,Feedback,UnProfessional Behaviour,,5a810932-3341-4e01-bf3e-6a4f4b997686,,29/08/2023 22:14,29/08/2023 22:18,29-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,1
4fdf7c7d-e095-46ec-8f13-5d5a0057285b,Inbound,Returns,Reverse Pickup Enquiry,,7731ade1-6813-4157-8fa2-5ee7747356fb,,29/08/2023 19:58,29/08/2023 23:44,29-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1d1d0a87-6968-47e8-bc60-c7a6cdf6e2bb,Inbound,Feedback,UnProfessional Behaviour,"  is so kind and helpful, she's understand my query and handle my angry in a very polite manner. She is such a gem. I liked her the way she talked to me. Showing concern and even she apologized for the things she didn't do. Thank you so much sonia for helping me. I know you have tried your best. All the best for your future. Be the sameThank you so much for your efforts. ",172bb92f-8931-482a-b671-3ff71c88ae2c,,29/08/2023 20:24,29/08/2023 20:26,29-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
474071cd-8c00-4103-9406-32858961c195,Inbound,Order Related,Priority delivery,,bd2a7121-8dce-4a94-a163-2961c80dca81,25/08/2023 16:10,29/08/2023 13:56,29/08/2023 18:52,29-Aug-23,VADODARA,Books & General merchandise,565,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d921111e-7747-4a11-86dc-5298e7af7b0a,Inbound,Returns,Fraudulent User,,04fd18d7-72fc-400c-8a7c-357095adf9da,,27/08/2023 22:40,29/08/2023 22:47,29-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
48ebf321-dcf2-4a2f-8980-dd90a4f389f6,Inbound,Order Related,Order status enquiry,Solve quickly try to my problem,5f5b843a-849e-4e4f-aa18-25222a022276,,29/08/2023 07:28,29/08/2023 08:09,29-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
d3854e22-aa9e-4670-918b-bac0ece3115a,Inbound,Order Related,Delayed,"Delivery should always be in time, I tried calling on the number provided by Shopzilla to speak to delivery partner but no response from delivery partner, I tried calling hundreds of times.",c7b44796-77ac-4e54-a54b-92ee3d9c0d86,,28/08/2023 21:22,29/08/2023 07:17,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,3
4e4c2cb9-fcd4-4eee-8127-0d5fd5c2d3ec,Inbound,Order Related,Order status enquiry,,7f75727c-37be-4974-a338-f8ccf0fccc6f,,29/08/2023 17:51,29/08/2023 17:52,29-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
58d48a35-bad4-4669-a173-fb0654272f3d,Inbound,Order Related,Delayed,,b5ff5fc8-2020-47c2-a7fc-78c32d9b9dd9,18/08/2023 14:18,29/08/2023 19:08,29/08/2023 19:12,29-Aug-23,SHOLAPUR,Books & General merchandise,1530,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fc3330f8-2f16-4ef9-9147-414a3329fed1,Inbound,Order Related,Delayed,Due to not interested my concern and not resolve my problem.,6597dd2e-a262-4c28-9caf-59e1e8c9806d,24/08/2023 08:36,29/08/2023 08:49,29/08/2023 08:56,29-Aug-23,JAISALMER,Electronics,999,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
7fbd142b-1f40-489c-bda1-73f962a6f406,Inbound,Refund Related,Refund Enquiry,,d81f391d-003d-4424-800c-a8062489ec0a,,28/08/2023 10:44,29/08/2023 15:44,29-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
eefddf35-211c-42ea-97af-5ad6e84f9577,Inbound,Returns,Damaged,,e661fe3e-3f46-460b-bfd0-4628c674af4c,,28/08/2023 21:49,29/08/2023 16:36,29-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
69e8e708-9255-4c09-92a5-2ffceb098536,Inbound,Product Queries,Product Specific Information,,2f44cab4-6f1c-4929-a0b8-98d8f3d3dbf1,,29/08/2023 09:56,29/08/2023 09:57,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e6e48c2f-4018-429b-a31a-9eeb26c1b0aa,Inbound,Onboarding related,Commission related,"I have call back request from   app,and call back from Shopzilla, they are speak i dont help you because, you have purchase order from  ,but this product is ring delivered, so i need help  ,but i dont know dont help me from Shopzilla.. Please call me",6106c87d-0807-4db7-bdcf-2e41658c8135,,29/08/2023 12:51,29/08/2023 13:12,29-Aug-23,,,,,Kelly Moore DDS,Isabella Wong,Emily Chen,>90,Evening,1
61794d44-6cd7-4938-b43d-98bbc5e841d4,Inbound,Order Related,Delayed,,39bbc19c-56da-4c21-a40a-ffb71d1fee8f,,29/08/2023 07:57,29/08/2023 08:27,29-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
252a92db-39be-415d-adf9-6d69bee85ae9,Inbound,Order Related,Customer Requested Modifications,,e7346643-207b-4b83-9ea1-fb538c7f4092,,29/08/2023 18:25,29/08/2023 20:31,29-Aug-23,,,,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
c4e161b1-b625-452e-b831-ceebe95c7362,Inbound,Returns,Reverse Pickup Enquiry,,84f6ab4d-b043-4cc8-aff9-5d5d6de88e84,,29/08/2023 10:28,29/08/2023 10:31,29-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
47bcdf98-5146-4b88-8c9a-7ee59c60e840,Inbound,Returns,Reverse Pickup Enquiry,,b1a11e36-2fe3-4d2d-b9e2-09cae532692b,,29/08/2023 14:21,29/08/2023 14:24,29-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,5
ccd18f9b-2329-469f-8ee3-95c9ce349f6a,Inbound,Returns,Reverse Pickup Enquiry,Please get some technical assistance ASAP,f6c8fb33-e1c5-48e6-ae67-197ebe6732f1,,29/08/2023 20:15,29/08/2023 20:22,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
8ba16c39-aeb0-4066-98be-3a95dfe46654,Inbound,Returns,Missing,,cd3decbe-c006-44d1-884f-82632c68b7f7,,29/08/2023 06:47,29/08/2023 06:49,29-Aug-23,,,,,Ashley Robinson,Emma Park,John Smith,31-60,Morning,5
8a79acb2-eb16-4ae1-ac1b-c347d448111d,Inbound,Shopzilla Related,Account updation,,b224279b-085e-473d-ac00-61bf34ae0912,,29/08/2023 06:25,29/08/2023 06:28,29-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
f25e78e0-b132-4e37-a722-3ed56932bb10,Inbound,Refund Related,Refund Enquiry,,24c82e56-5e23-4de2-929d-16fabadb7f74,,29/08/2023 19:56,29/08/2023 20:15,29-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
15ff9d69-90b3-4a45-a637-87d1c7989454,Inbound,Payments related,Online Payment Issues,,3c13fe11-c61b-4f6d-b70d-11bbd08835fa,,29/08/2023 23:07,29/08/2023 23:09,29-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
2d6b31a6-0d5d-42ab-bdd3-031d9d883437,Inbound,Returns,Missing,,c1f58adc-a515-4ebf-bc62-a604435c8a94,,29/08/2023 14:30,29/08/2023 15:37,29-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
3220e57d-9861-4f6c-8987-e9b50db6d5fa,Inbound,Returns,Service Centres Related,People are facing problem when recieved defective product.Please make easy for refund/replacement.One more thing Shopzilla have to authority to resolve issue on his sides not seller .Other wise customer are facing a lot of broblem.Customers are loosing faith from Shopzilla .,fd2d8703-ea00-44d6-b354-948143f06922,,29/08/2023 13:39,29/08/2023 13:51,29-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,4
343da58d-c627-4d26-ad47-afdb1f37e80f,Inbound,Returns,Wrong,,73e5d5f8-230e-44dd-b5d7-359315d4952c,,29/08/2023 07:19,29/08/2023 07:21,29-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
33f08b11-58be-4c96-bb17-30bd0e5b7001,Inbound,Order Related,Invoice request,,207f0a78-6246-41a3-ae21-bbe417fe28d1,,29/08/2023 11:16,29/08/2023 11:20,29-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
57392b23-1eaf-4d7d-abb1-506be0898b98,Inbound,Order Related,Delayed,Give better service nahi to koi bhi Shopzilla PE trust nahi karega,07e40d81-0045-485c-8936-844af3f0b4a8,,29/08/2023 11:45,29/08/2023 17:43,29-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
af1e4304-cbed-4657-b49e-29ee3394c2b0,Inbound,Returns,Wrong,Thanks for my request ,0ef3349e-e47c-4da5-aac2-2f70dc1b5112,,29/08/2023 21:48,29/08/2023 21:49,29-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
62af9ea5-7f68-4247-b907-ab2d2654c313,Inbound,Product Queries,Product Specific Information,Thanks ,a5cbe035-5c05-492b-8182-ddd8fc05a7f9,,29/08/2023 08:11,29/08/2023 08:13,29-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
35dfc15b-293e-4bc9-bc47-036c2b2935f0,Inbound,Product Queries,Product Specific Information,,09adc7cd-3836-4fb4-869b-0d30e53b984b,,29/08/2023 14:39,29/08/2023 14:48,29-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,5
0b521aea-bf85-4eb3-a5a7-f363cab28148,Inbound,Offers & Cashback,Affiliate Offers,,e115e47f-6eb1-4196-a411-ec8de9f7b94c,,29/08/2023 15:15,29/08/2023 16:33,29-Aug-23,,,,,Jason Wilson,Zoe Yamamoto,John Smith,>90,Morning,3
7a8940c0-4186-4e03-a7aa-f9db5cc17ab6,Inbound,Order Related,Order status enquiry,,cff68591-2ddb-4e9e-a361-eca2c66e6b60,,29/08/2023 22:00,29/08/2023 22:15,29-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
af86dfee-0a2a-4085-913f-82716686e560,Inbound,Order Related,Delayed,Nice ,f3091e57-a97a-458f-8acb-b3a043bcce0a,01/07/2023 21:09,28/08/2023 08:15,29/08/2023 11:16,29-Aug-23,HOSHIARPUR,Home Appliences,39990,,Betty Harris,Lily Chen,Michael Lee,>90,Morning,5
c71b6cce-2ea0-4be6-baf1-705d3b1e8181,Outcall,Returns,Reverse Pickup Enquiry,Nice,e2ee2fc6-f6c6-49fe-854a-a4b28108c8aa,,29/08/2023 14:14,29/08/2023 14:15,29-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
bb00ee83-b15a-4bfc-a827-bd57e95355b3,Inbound,Order Related,Installation/demo,Lifetime disappointement with Shopzilla.Very worst customer service.No proper information of installation date and time.,af3e50c6-e62d-4ce6-bbf8-a5352b1af996,,29/08/2023 11:23,29/08/2023 11:24,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
b15a5be7-aa78-403f-b7fd-c9bfa13827a7,Inbound,Returns,Return request,,ddfc4a84-e3c6-4e51-a69c-983671e6624a,,29/08/2023 10:35,29/08/2023 10:51,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
38f5486b-f978-43f7-891d-72485f26352b,Inbound,Returns,Fraudulent User,,971fdd41-2f8b-4eb3-86b6-2ff0088d3c7c,,29/08/2023 12:02,29/08/2023 13:03,29-Aug-23,,,,,Joseph Hudson,Harper Wong,William Kim,On Job Training,Evening,4
68da3205-45dc-4c08-a129-2229b49ef4a2,Inbound,Returns,Reverse Pickup Enquiry,,77f4d1e0-9d70-4a03-a402-3fcac0516f29,,29/08/2023 17:06,29/08/2023 17:07,29-Aug-23,,,,,Miss Donna Robertson,Jackson Park,William Kim,On Job Training,Evening,5
b598f477-0b80-4722-b932-dd8ae85d2f64,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,58342c02-5e10-4a8b-b519-d322049f9fd6,,29/08/2023 20:44,29/08/2023 20:45,29-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
ebd96061-c615-411e-8084-d74286f99dd5,Inbound,Returns,Reverse Pickup Enquiry,?????? ,26b1350a-d8f3-44ea-b442-ecd4532c3089,,29/08/2023 21:40,29/08/2023 21:47,29-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
e68c2829-4a33-48f1-9f9e-8a5ae2f4a21c,Outcall,Order Related,Invoice request,,e20b33fa-d210-431d-bbe7-ad3a810aff24,,29/08/2023 09:59,29/08/2023 10:18,29-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,3
054f0a62-02b2-4636-ab2a-45923b91953b,Outcall,Refund Related,Refund Enquiry,,243366c5-a132-446c-8123-248f7bcc498f,23/08/2023 09:10,28/08/2023 11:32,29/08/2023 10:47,29-Aug-23,VISHAKHAPATNAM,LifeStyle,849,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1ada446e-0cca-4dfd-a855-d994531623a3,Inbound,Order Related,Order status enquiry,,40747191-d869-46b0-9786-14bb9805a7c6,,29/08/2023 15:02,29/08/2023 15:04,29-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
35e0c90e-e841-4763-bb01-f728ac11da30,Outcall,Returns,Reverse Pickup Enquiry,,db3c52c3-6884-48ad-940e-39b9c5c986d5,,29/08/2023 17:52,29/08/2023 19:19,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,2
d46ce0c7-faad-4e98-833c-9744043bfbf7,Inbound,Offers & Cashback,Instant discount,,60adf2c2-2f90-4afb-b840-27d368679687,,29/08/2023 20:11,29/08/2023 20:27,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
ae5a860e-6c06-45c3-919f-b0609e40f319,Inbound,Order Related,Order status enquiry,,857966d1-8495-4f6f-ab5f-666e628c0166,,29/08/2023 22:19,29/08/2023 22:23,29-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
5fb0025b-d2a8-4856-a82e-e257a584bfd5,Inbound,Order Related,Order status enquiry,,7835fbd8-4371-47a5-bea6-1f9620bb6b8d,,29/08/2023 17:09,29/08/2023 17:52,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
5a903777-5ab2-45ef-9dde-d9781b1ed36f,Inbound,Product Queries,Product Specific Information,,8c243588-27fc-44d5-8ce4-516d88fa8b3d,,29/08/2023 20:32,29/08/2023 20:34,29-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
0773c5cc-376b-4fa0-b77f-596ed310e615,Inbound,Order Related,Order status enquiry,,7e1ad69f-4837-46a8-ab35-fa29dac199f8,26/08/2023 14:27,29/08/2023 08:54,29/08/2023 09:23,29-Aug-23,MOTIHARI,Mobile,13999,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
69286c9f-113a-4a2b-beed-1bb3896e0809,Inbound,Refund Related,Refund Enquiry,,a1b3366b-9aad-47c2-8bb2-47959d527b31,,29/08/2023 09:17,29/08/2023 09:19,29-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
500b31d8-9061-482f-bab9-1e6cef05dbfe,Inbound,Returns,Return request,,55fa9ad7-07c7-4beb-9b32-23d5c71a67e6,,29/08/2023 14:49,29/08/2023 14:52,29-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,4
99484c4d-a33e-467c-8abc-3143533b716f,Inbound,Returns,Return request,  saport very NYC me 5 reting,8fb7280a-236a-449d-8f2c-3c96866dbe5e,,29/08/2023 19:17,29/08/2023 19:19,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
9b0586b9-a0cb-4fe4-8253-3372e8ecc605,Inbound,Order Related,Order status enquiry,,257d8721-64f8-4ef5-a99c-59e31b7305e9,,29/08/2023 19:30,29/08/2023 20:09,29-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
dfc457fe-607a-4ede-b54f-47bebb9b8692,Inbound,Feedback,UnProfessional Behaviour,,857b806d-57f8-4564-a449-157a04d5521e,,29/08/2023 13:58,29/08/2023 13:58,29-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,5
c8eb8f12-3696-4f31-8c8b-3711c7660897,Inbound,Order Related,Delayed,,703d88bd-da92-42a4-909a-bdf1e6c0e8c5,,29/08/2023 17:07,29/08/2023 19:18,29-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
cc9f762f-9814-4f00-9933-e746aacda02b,Inbound,Shopzilla Related,General Enquiry,,b550028d-25a0-4a2e-8bf2-eee08882e5a7,,29/08/2023 14:30,29/08/2023 14:48,29-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,3
211690d6-dd29-4946-81e1-96c59fff67d3,Outcall,Returns,Wrong,,6cd6bda7-a90b-449f-b325-a7083a20eba7,,29/08/2023 17:18,29/08/2023 17:19,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
9e8ce404-369f-477c-8349-ea13c7a18682,Inbound,Refund Related,Refund Enquiry,,a85cabb9-df5c-412e-9173-4d05135e3ef3,,29/08/2023 23:16,29/08/2023 23:25,29-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,4
2dcd53f3-0f8b-4c33-92d2-ae28fe0e5eed,Inbound,Returns,Reverse Pickup Enquiry,Good man ,a082060b-9e44-47be-bc70-d9202bfc7333,,28/08/2023 23:41,29/08/2023 06:35,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
441b032a-cfcb-4c59-a169-8db346bb0d1a,Outcall,Returns,Return request,,ffb141d8-5282-4a30-82e5-8ee242ca00cc,,29/08/2023 12:26,29/08/2023 12:29,29-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
3258ce4b-c9de-4913-9d55-04d2813d8ed6,Outcall,Product Queries,Product Specific Information,,07601371-ecbc-4d6d-956a-f1da54f0e7db,,29/08/2023 18:11,29/08/2023 21:36,29-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
30c8e114-7782-4885-9535-b8b425a91a4e,Outcall,Payments related,PayLater related,,93df2bae-02b0-48d1-9022-975f9e746e86,,29/08/2023 19:43,29/08/2023 19:46,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
a5980698-d1e3-48ed-a7c0-6fdbcc966dcb,Inbound,Order Related,Order status enquiry,,c90da889-5217-49e5-bcbb-aff128c7e259,,29/08/2023 19:08,29/08/2023 19:14,29-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eb1c4a43-5219-422c-90dc-2a4f7517d9ea,Inbound,Returns,Return request,,98b446bf-d3ab-4bf5-87d8-cbe0d8058273,,29/08/2023 06:34,29/08/2023 07:57,29-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
8022e2d5-604e-4708-a51d-8d4f1b0b06c1,Inbound,Order Related,Order status enquiry,Thank you ,020f64f4-2e51-4e46-a11b-cbfbd105f306,,29/08/2023 18:12,29/08/2023 18:18,29-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
392c1fc5-6173-43cd-bc16-8c1668d20040,Inbound,Returns,Return request,Good,4a3d4dbc-437d-4423-9b73-906179e639c9,18/08/2023 16:11,29/08/2023 16:37,29/08/2023 16:40,29-Aug-23,AZAMGARH,Electronics,299,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
597695a6-5653-4fc0-8c9a-b948faafaff6,Outcall,Shopzilla Related,Signup Issues,,2612a9f0-364f-4f2b-906b-8cbb50d9675d,,29/08/2023 06:42,29/08/2023 06:46,29-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
d9c2c636-bfd0-4fb8-b0de-d1a97032c213,Inbound,Feedback,UnProfessional Behaviour,,c7632104-ef9b-4201-b87a-3d249dde419d,,29/08/2023 10:07,29/08/2023 10:11,29-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
db880861-f1cd-4075-a6ea-daaf3a2c0c34,Inbound,Returns,Return request,,72531cf8-7e51-4b42-9bfd-368f96c3888c,,28/08/2023 18:11,29/08/2023 05:59,29-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
cf82a428-0bec-4fe0-a1e4-df492fec9e9b,Outcall,Returns,Reverse Pickup Enquiry,,825f7109-0d46-4b69-9948-e1eff2b3fb79,,27/08/2023 13:06,29/08/2023 07:48,29-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a17065f6-4b60-4d13-a448-e38d17a6c33a,Inbound,Shopzilla Related,General Enquiry,Super sapott,99945cbd-9078-4736-a6f1-d1e6177aa1e3,,29/08/2023 14:00,29/08/2023 14:04,29-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
2f39fa26-f7a0-4c13-819d-8c6bda36c0d7,Inbound,Order Related,Order status enquiry,??? ???? ???? ????? ??? ,4838e1af-b318-40e9-b1c7-e28eeb55de53,19/08/2023 17:12,29/08/2023 09:56,29/08/2023 10:01,29-Aug-23,JHANJHARPUR,Affiliates,38,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
98acfe92-9652-4987-b82e-71577ccda7c4,Inbound,Returns,Fraudulent User,,b42f8307-af83-4fd5-94f3-eb814ee5f303,,29/08/2023 17:27,29/08/2023 17:30,29-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
b0fea62c-9fdc-4036-bccc-d3b20ddb053e,Inbound,Returns,Reverse Pickup Enquiry,,d15988c8-9451-466d-b690-c11ea8e9d755,,29/08/2023 11:57,29/08/2023 11:59,29-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
ffccafe5-6f37-4a9f-920a-0f360f459e4a,Inbound,Order Related,Invoice request,,5b820824-0768-4c6a-bce0-488f3019f90b,,29/08/2023 11:37,29/08/2023 11:38,29-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
c423d44f-324b-468c-aaf3-3328be5632ee,Inbound,Returns,Fraudulent User,,7b787d59-0973-430b-8c53-71ef400c99b0,,29/08/2023 13:04,29/08/2023 13:04,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
f672c46b-9de3-4b9c-bfce-1f6be31030a4,Outcall,Payments related,Payment related Queries,Best ,f95b4eda-cf01-4058-a574-260ca10686d1,,29/08/2023 17:52,29/08/2023 17:56,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
64dffa17-c25a-4bea-9eac-a8cc8945e5dd,Inbound,Returns,Return request,Good communication,35656004-3858-47b6-add5-038eb489da85,,29/08/2023 20:14,29/08/2023 20:19,29-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
e5b80db9-f74a-4abf-ac46-6fce56bcc5b0,Inbound,Returns,Reverse Pickup Enquiry,Return order payment slowly,0aed3e47-6452-48c7-9abc-97e85ee1aa80,,29/08/2023 18:38,29/08/2023 19:36,29-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
36ab236d-1083-4725-ba3b-9563b4761b45,Email,Order Related,Order status enquiry,Ok,090d981b-5a7b-46ca-a2bc-62c8be70a8f1,25/07/2023 00:46,29/08/2023 19:53,29/08/2023 20:00,29-Aug-23,GUWAHATI,Electronics,49990,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
360f52a3-01d4-43f3-a398-844fc46ffbf7,Inbound,Order Related,Delayed,,1f8846c3-1fc5-4262-ac1e-f6ef522469eb,,29/08/2023 13:14,29/08/2023 13:15,29-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
81c9e679-b048-45eb-b577-fecb385f0646,Inbound,Refund Related,Refund Related Issues,,ff1ca9e5-aab3-4d8b-9d60-2885a59a2776,,29/08/2023 12:34,29/08/2023 12:35,29-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5fd0bbb0-0383-465e-af45-d516a511e903,Inbound,Returns,Reverse Pickup Enquiry,,174f6063-c153-4646-846e-7e7cb8fc25f3,,29/08/2023 08:33,29/08/2023 20:33,29-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
cc10b997-4c7b-4595-b53e-b3418ed90d84,Inbound,Returns,Return request,,565bb6f5-8434-4a5c-9131-b88b0d0f9e26,,29/08/2023 11:22,29/08/2023 14:28,29-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,4
70cd88f9-6310-4b6b-919b-f0f7aa6504b9,Inbound,Returns,Reverse Pickup Enquiry,,0b75a501-bef5-4651-b5bf-309241817480,,29/08/2023 14:07,29/08/2023 14:11,29-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
c9947733-0327-4864-bd4d-acc7993eab22,Inbound,Order Related,Delayed,,a87e3d98-e6ea-44d4-ac7b-079c366cb718,,29/08/2023 13:55,29/08/2023 14:12,29-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
8f6f5590-1b0d-4bc1-b1c0-a82b7bf2aede,Inbound,Product Queries,Product Specific Information,,fd4e36fc-064f-4b75-b2f8-cde539d0398a,,29/08/2023 11:20,29/08/2023 11:26,29-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
f2c16fee-04c5-4ab9-8c94-a8a926361143,Inbound,Returns,Reverse Pickup Enquiry,I am happy to talk with Shopzilla executive ,07910e16-a19d-4053-a1ee-6cf7b23b4006,,29/08/2023 11:47,29/08/2023 17:26,29-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f2d416b8-e879-4792-ab36-35620e6f2492,Outcall,Order Related,Delayed,,439c941b-94f4-46b0-9f6c-73d40f2dfcc0,,29/08/2023 22:09,29/08/2023 22:13,29-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
eec1f3bd-c987-4db8-93fa-aea4bcb60199,Outcall,Returns,Reverse Pickup Enquiry,Give more response to customer's concern ,cd196810-6b70-4ff1-a696-2cd2d270b014,,29/08/2023 11:28,29/08/2023 11:32,29-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
e88a8bbe-2648-4069-8ba3-a2bbe8c4e60f,Inbound,Payments related,Billing Related,Good,5ff05058-168f-4120-aaf6-119fd7676a9c,,29/08/2023 14:03,29/08/2023 15:09,29-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
0178971e-4e37-4f60-9a2e-c5bcdcc35a85,Email,Refund Related,Refund Enquiry,,c8604307-14a0-4b4c-b4b3-0e1b546b1eb1,,29/08/2023 16:58,29/08/2023 17:00,29-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
b0db9c41-c6f6-4325-8be1-4d8bdb7c77aa,Outcall,Order Related,Order status enquiry,Add a faster delivery option,d6a91cca-ee2f-4518-94ab-c45130c86d2d,,29/08/2023 23:14,29/08/2023 23:14,29-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8a23976e-4f1c-4c5b-b39d-443431b5a68c,Inbound,Order Related,Order status enquiry,,04e0372f-cf2c-4906-a0ca-1fc014000f7c,22/08/2023 21:12,29/08/2023 22:44,29/08/2023 23:19,29-Aug-23,SITAMARHI,LifeStyle,239,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,2
a9184522-f654-4c71-a489-ee8e7026c3d6,Inbound,Returns,Return request,,a6b54535-4cca-4c64-b477-734cb57a9efd,,29/08/2023 04:11,29/08/2023 04:27,29-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
cec3ec61-44ca-499a-a6cc-86af27107118,Outcall,Order Related,Order status enquiry,,3c5823b9-40bc-482a-859d-703ba3e1f085,,29/08/2023 17:38,29/08/2023 17:38,29-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0df41467-4121-4467-b4bc-d622c410d028,Outcall,Order Related,Installation/demo,Good,1f6f3d18-2fed-430f-bfce-f5bcf2934f95,,29/08/2023 19:19,29/08/2023 19:46,29-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
717e4f23-5437-4670-bc84-cd20852319eb,Inbound,Returns,Exchange / Replacement,Please try to actually provide customer support. The support provided is a compromise for the customer and is in favour of Shopzilla. The commitment given during ordering the product about the exchange amount returned to the bank account has not been followed and on purpose returned as gift card to ensure more Shopzilla sale and trap customer's money. This is not the way to earn customer's trust and good will.,98e8baea-5464-480a-9dc2-9b01a9c4bad7,,29/08/2023 19:52,29/08/2023 20:02,29-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,1
7e5e7e65-9953-45c9-88d3-81d78f38af85,Inbound,Returns,Reverse Pickup Enquiry,?? ????? ???? ????? ??? ?? ???? ?? ???? ???? ???? ???? ??? ?? ???? ??? ?? ?????? ?? ????? ???? ? ??? 1 ????? ?? ?????? ??? ?? ?? ???? ??????? ?? ????? ???? ???? ??? ?? ???? ?????? ????? ???? ??? ????????? ??? ???? ??? ??? ?? ???? ?????? ?? ?????? ???? ???? ??????? ??,94b2afd6-5b5f-49c2-bbec-76a4eaf5aa52,20/07/2023 12:56,29/08/2023 11:03,29/08/2023 11:06,29-Aug-23,SEHORE,LifeStyle,959,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
1bbf623f-543d-4cb9-9202-aed220f6b0e8,Inbound,Refund Related,Refund Enquiry,Excellent keep it up ,db02ed2f-a153-434a-b832-8e999cf9c5f7,21/08/2023 19:43,29/08/2023 12:15,29/08/2023 12:21,29-Aug-23,CHENGANNUR,LifeStyle,287,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
83b442a2-2af5-47d5-bebb-307c7641afac,Inbound,Returns,Reverse Pickup Enquiry,,f43ed682-7aa0-4ca3-b5fa-41024960a3fb,,29/08/2023 17:56,29/08/2023 17:58,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
734efbf4-bc25-47d7-9486-07e1ff335b03,Inbound,Returns,Reverse Pickup Enquiry,,23e4be6f-0ca6-4111-a5c1-5b502bb35c6a,,29/08/2023 16:30,29/08/2023 17:39,29-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
10c51960-ba67-42bc-b9a7-01b4912b5d5f,Inbound,Payments related,Online Payment Issues,,6ffd6b3d-114e-4074-8098-53fdea7cdd57,,29/08/2023 16:49,29/08/2023 16:49,29-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
6542d64c-1934-4327-8d18-ca52ba2af3ae,Inbound,Refund Related,Refund Related Issues,,90d5b37c-1bad-4d8f-a6ce-9798f9ed0a34,,29/08/2023 22:06,29/08/2023 22:07,29-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ae99fb23-e43a-49a0-ac31-7f6bb8bd18ec,Inbound,Order Related,Delayed,,b42e67bb-2b33-409f-ab03-a9e36e436d5d,06/08/2023 19:13,29/08/2023 07:52,29/08/2023 15:45,29-Aug-23,KOVILPATTI,Books & General merchandise,284,,Ronald King,William Park,John Smith,61-90,Evening,1
93ebb734-49d2-46b4-9d09-985048e6a6f8,Inbound,Returns,Fraudulent User,,bea2e6be-7d0e-4ecf-8d61-73af82b0aa1e,,27/08/2023 20:25,29/08/2023 09:48,29-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
1b2132e0-e671-4bba-b355-41fd46040220,Inbound,Product Queries,Product Specific Information,,8c8348a6-1a57-4811-acc0-3f95e9581efc,,29/08/2023 05:39,29/08/2023 05:45,29-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
6d1c33b7-6a0f-4b76-8f0e-42f4bc974eee,Inbound,Returns,Return request,,8a4873cc-baab-47dc-b15d-16d604f34315,,29/08/2023 09:46,29/08/2023 09:50,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
e38ed4ae-1cd0-418a-bff5-60f34e399cc2,Inbound,Returns,Reverse Pickup Enquiry,,5ec03234-84dd-4065-8c50-2e4c4acf9f0b,,29/08/2023 12:36,29/08/2023 12:43,29-Aug-23,,,,,Ryan Jefferson,Elijah Yamaguchi,John Smith,>90,Evening,5
8832d86c-934a-47df-94d6-5f0ffc4fa498,Inbound,Product Queries,Product Specific Information,,58f8b0b2-be51-43f5-9a4b-abe72cb65a82,,29/08/2023 20:10,29/08/2023 20:13,29-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,2
4c7c9551-49da-4b1f-b746-e3ee6717cab9,Inbound,Order Related,Order status enquiry,Very good,a2bf511e-840c-4df1-9c37-95bb0145d78f,,29/08/2023 07:48,29/08/2023 07:49,29-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fae053f5-27c6-4d2d-8f46-b1629ce3884c,Outcall,Feedback,UnProfessional Behaviour,,774f2d95-110f-4d32-982a-f9556a699903,,29/08/2023 16:00,29/08/2023 16:02,29-Aug-23,,,,,David Harrell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
73968896-bcb7-4a3e-87b0-66ec990d6530,Inbound,Returns,Service Centres Related,Very good service Shopzilla ,9c05a6b6-03fc-4f2c-a3fe-529fc3abf88e,,29/08/2023 18:16,29/08/2023 18:24,29-Aug-23,,,,,Mark Lucas,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
b7bce87a-c132-44d5-ada5-299a63bd1d86,Inbound,Order Related,Seller Cancelled Order,,3b3581fa-0fe5-448a-a901-268ab0826f8c,,29/08/2023 09:53,29/08/2023 09:55,29-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
57f5f242-3e85-4241-a92e-740c308096e1,Inbound,Returns,Reverse Pickup Enquiry,I am glad that customer care solved my problem,b07cd525-ccf7-426f-81ac-1fa8390a0896,,29/08/2023 11:59,29/08/2023 12:03,29-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
bff7c1ea-b5ac-41e3-a6d6-ab28c8486257,Inbound,Order Related,Order status enquiry,,f6961ede-aa25-484f-8f8f-cd1c331b9fef,,29/08/2023 17:58,29/08/2023 18:38,29-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
50f609b7-2ab6-425f-ba28-e19b3b1f5909,Inbound,Order Related,Order status enquiry,,8a9cbe99-af7f-4e55-9a5d-3ba6d7c513e8,,29/08/2023 20:24,29/08/2023 20:26,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
b83bdf68-ba64-4e01-acb6-00a4d8d07527,Inbound,Payments related,Online Payment Issues,,cdea07ac-34e6-4933-bb97-9d2294a5f10c,,29/08/2023 07:48,29/08/2023 07:50,29-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
58e8f5ad-8cbe-464c-9456-0eb1d3b3c31c,Inbound,Order Related,Delayed,,6f8cec3f-d80f-4414-9ad1-e59ddeec1414,,29/08/2023 08:48,29/08/2023 11:24,29-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
9e7a4fd5-7b00-4e76-b3c0-84e35aa3dc23,Inbound,Order Related,Order status enquiry,,b3214d9a-e17d-4413-8a4f-ff4275fac97e,,29/08/2023 09:21,29/08/2023 09:25,29-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
3e0f15ba-79c0-483b-8163-883b5c53650a,Inbound,Payments related,Online Payment Issues,,d613aed3-c295-483b-8809-3a2cce24c699,,29/08/2023 11:30,29/08/2023 11:49,29-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
b4ff99df-02fa-4354-869c-c05748aee15c,Inbound,Returns,Reverse Pickup Enquiry,,0e97de2b-da53-49e9-98be-897b93337969,,29/08/2023 12:29,29/08/2023 12:30,29-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
54e724d7-5cfe-4a1d-aafe-06b6ec94566e,Inbound,Payments related,Payment related Queries,,79170ccf-227e-4043-8895-9f2b00d85940,,29/08/2023 18:17,29/08/2023 18:19,29-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
5e366ff5-8e28-429f-9d22-72d21114b82f,Outcall,Order Related,Delayed,,34bb17d1-d79f-482d-b2f5-5b3ea1fb32a0,,29/08/2023 12:32,29/08/2023 13:34,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e5735ca6-77e7-4ec0-89ca-c89c9a9c961f,Inbound,Refund Related,Refund Related Issues,,0022367d-67a2-44f2-b941-f4964df78cec,,29/08/2023 11:13,29/08/2023 11:16,29-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
e5647d15-bbf0-482a-8824-a0a02e0ab95c,Inbound,Returns,Wrong,,ac1b9d0c-b335-47d6-8b29-61afa005ffa3,,29/08/2023 13:40,29/08/2023 13:41,29-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
cefe6eb5-6815-45fb-9c87-2e9433ff70e3,Inbound,Product Queries,Product Specific Information,Very good ,c18819de-1fd7-45da-bdf0-eafb142ab728,,29/08/2023 17:35,29/08/2023 17:36,29-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
444e5fc7-8125-4da9-9466-6320aff80d5e,Inbound,Product Queries,Warranty related,,2b364dd4-e0f6-4d88-bed9-eddfca5ab26f,,28/08/2023 22:47,29/08/2023 07:00,29-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,3
de83e6ca-7b8e-454e-b897-81e337fc918e,Inbound,Order Related,Order status enquiry,,b7987837-d784-4e17-a124-c9b904979875,,29/08/2023 15:19,29/08/2023 15:20,29-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
b7e96b09-5edc-40bc-a7f2-2ce8fc57d299,Inbound,Returns,Reverse Pickup Enquiry,Good,ed225396-0cdc-4563-bb96-9e98f60d6527,,29/08/2023 20:11,29/08/2023 20:29,29-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
7e7cb97c-4b6c-43fb-b5e5-1fca4a2034c8,Inbound,Order Related,Delayed,Not happy,64a665d7-b0e9-4100-b3e8-ef9575ece7fe,07/08/2023 18:32,29/08/2023 13:37,29/08/2023 15:31,29-Aug-23,NEW DELHI,,58990,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
cb2a8c43-6517-45ee-b7bb-b3eb0bfc3499,Inbound,Order Related,Installation/demo,????? ?? ???? ????? ??? ?? ??? ???? sixmonths ?? ?????? ?? ????? ???? ??? ???????? ???? ??? ??? ?? ?? ?????? ?????? ?? ?? ?? ????? ?? ????? ???? ?? ??? ?? ???? ????? ??? ??? ???? ???? ?? ????? 2 months ??? ???,15205b4f-64f0-414d-8366-8ae79aa1f2ad,,29/08/2023 16:20,29/08/2023 16:33,29-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,1
d95a38dc-d838-46f1-8352-960829bd51e1,Outcall,Returns,Reverse Pickup Enquiry,???? ???? ?? ?? ?????????? ?? ?????? ?? ????? ???????? ?? ???? ?? ???? ????? ???? ?? ????? ?? ,4772455a-fd0f-4351-abc3-9f7ed2ca85cd,,29/08/2023 17:14,29/08/2023 17:16,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,2
5bd22e79-8226-4bdd-a61d-625d02eafa8c,Outcall,Returns,Reverse Pickup Enquiry,,5144cf41-527e-4026-bde4-b7fe53d01eec,,29/08/2023 17:18,29/08/2023 17:29,29-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9fa9caa1-d6d9-4664-a1f1-917aad697528,Outcall,Order Related,Delayed,,84c60887-a42c-4f10-a6dd-e8158e34df81,23/08/2023 14:50,29/08/2023 12:17,29/08/2023 12:20,29-Aug-23,BAGHPAT,Mobile,17788,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
28952856-aaf8-4eee-be36-90ec42a1a079,Inbound,Order Related,Customer Requested Modifications,,ae8ea3cc-f4ef-4c04-ab95-6243c23ee308,20/08/2023 14:03,29/08/2023 22:59,29/08/2023 23:08,29-Aug-23,PUNE,Books & General merchandise,206,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
f9e5fac4-0350-4504-a58a-874b65f7c1e2,Inbound,Product Queries,Product Specific Information,,dffe5622-4025-4e13-8d26-a06186f9f2eb,,29/08/2023 08:15,29/08/2023 08:24,29-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
64f6295a-ce69-475d-a79f-724ffd2de1ec,Inbound,Order Related,Invoice request,Good service.??,0109be18-e63d-414a-9f2a-f855c86c578e,,29/08/2023 12:11,29/08/2023 12:15,29-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
59c9dbba-b6eb-4a29-8e7b-d17f96f73665,Outcall,Returns,Reverse Pickup Enquiry,Welcome ,9071676f-f2b5-4d1b-b6ba-ce2a64f0b236,,29/08/2023 21:09,29/08/2023 21:10,29-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
90bcb762-3809-47bb-9d5a-4ef973964cbb,Inbound,Order Related,Order status enquiry,,d835fa7b-b48b-4547-9d62-122f30626c82,,29/08/2023 22:10,29/08/2023 22:11,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
96c317dc-82df-40d6-8c4d-586da97cd917,Inbound,Order Related,Installation/demo,,43e6cde3-fc67-451f-91ca-3dc0dc829c9e,19/08/2023 19:21,26/08/2023 13:03,29/08/2023 17:35,29-Aug-23,AHMEDABAD,Home Appliences,26999,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
881336e9-1151-419d-a24b-712f1ad12d38,Inbound,Returns,Reverse Pickup Enquiry,,1325853a-52e8-457b-8414-c398a0bee7a2,,29/08/2023 14:30,29/08/2023 14:34,29-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
4ebeaaba-dcbf-4f0e-a775-6e5bdd32f0e8,Outcall,Returns,Reverse Pickup Enquiry,,cfb5b919-ede8-4518-ba87-0aaa5245718f,,29/08/2023 14:07,29/08/2023 14:16,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
b29c99b5-58f5-4397-a59a-0c10255e8172,Inbound,Shopzilla Related,General Enquiry,,5d263402-13ed-45d8-ae8d-d25cbffd8986,,29/08/2023 18:16,29/08/2023 18:44,29-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
5d5e0399-a921-4380-ae57-9c4e87110ba2,Inbound,Returns,Fraudulent User,,874c9dad-e7fa-4831-9560-dddea03bbfd8,,29/08/2023 20:33,29/08/2023 20:37,29-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
d1ed4598-a199-4614-b891-8d018056e4ab,Email,Order Related,Delayed,,ac878168-d805-40da-8e07-6f28da6944cb,21/08/2023 18:35,29/08/2023 22:15,29/08/2023 23:30,29-Aug-23,HYDERABAD,Books & General merchandise,1355,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
50c81091-5c35-468f-be68-30a591d34efe,Inbound,Order Related,Priority delivery,,0e77553a-c6c6-4bd6-b8be-5e9a6fed406f,,29/08/2023 22:04,29/08/2023 22:24,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
48cade12-db71-4847-99a6-e51aa78d4f4c,Inbound,Returns,Fraudulent User,,7baedd9b-e3bf-4773-a6de-7604dc86e0c7,,29/08/2023 18:48,29/08/2023 18:56,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
05c48956-5e3d-4adf-bba8-036fd94b098b,Inbound,Refund Related,Refund Related Issues,,a52c1cd9-cced-4367-a4e5-0734df828b91,,29/08/2023 10:34,29/08/2023 10:34,29-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
64bceb93-dee7-4951-ae42-50e5f8174737,Outcall,Returns,Wrong,,dda67256-d848-464f-89cc-46d43f09de06,,29/08/2023 14:40,29/08/2023 14:47,29-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
8a145545-2e90-44ac-8936-bbebf7617a27,Inbound,Returns,Reverse Pickup Enquiry,We'll Done,0ed75950-b540-4c77-964c-11574fd9cc6a,,29/08/2023 14:48,29/08/2023 14:52,29-Aug-23,,,,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
9e49b402-37ff-4371-a12d-2fe51aeb04f3,Inbound,Order Related,Order status enquiry,,50481bee-1a7b-47f2-99ed-26e87b762a4d,,29/08/2023 14:59,29/08/2023 15:03,29-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,4
252db2ad-65e4-4a5a-b838-8df982d1bf29,Inbound,Payments related,Online Payment Issues,Very good ,9f3b6823-3be6-4aaf-b4a4-64ed566b7786,,29/08/2023 11:49,29/08/2023 11:52,29-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
87801345-8378-4fcc-ad82-f92c24d03613,Inbound,Returns,Wrong,,b331bf32-a8a5-468d-96fe-e700f36c84e1,,29/08/2023 22:14,29/08/2023 22:15,29-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
e211585b-652c-498f-8a73-43ebfbdfd933,Inbound,Returns,Reverse Pickup Enquiry,,9b211c17-b4a8-4ed4-92f3-5af165805e94,,29/08/2023 11:07,29/08/2023 18:39,29-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
751e2035-c005-4999-9324-5284730e8425,Inbound,Payments related,Payment related Queries,,d93328b6-8c8c-4290-a074-af69f14ce385,,29/08/2023 10:36,29/08/2023 13:14,29-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,1
6b7bb181-7d25-4995-8bca-f929556c25c6,Inbound,Returns,Reverse Pickup Enquiry,Return policy sabhi products me   chahiye.,53d8651b-1334-4b3d-acbc-e958ab28cd18,,29/08/2023 19:42,29/08/2023 19:44,29-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f0052d21-3300-486f-8da8-3912ce53b0d0,Inbound,Cancellation,Not Needed,,47ff9bb8-12bf-4d59-9ffc-7c0e9192d1ed,,29/08/2023 23:06,29/08/2023 23:14,29-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
eb44faf4-5be3-4491-86e2-15eef5abb821,Inbound,Order Related,Order status enquiry,,de23e711-23b3-498f-bc9a-782de2e48e45,25/08/2023 00:03,29/08/2023 11:38,29/08/2023 11:40,29-Aug-23,NAWADA,LifeStyle,379,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
298b37a3-5a10-4dfe-b24c-5b56d88059aa,Inbound,Order Related,Order status enquiry,Team work apriciable well done Shopzilla,3d1b12f2-f82e-4f74-b44e-7bad7b50c271,,29/08/2023 16:34,29/08/2023 16:35,29-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5906ad33-a8db-4167-a83c-c06540d6e2d9,Inbound,Order Related,Priority delivery, My opinion is your prompted to the next level..,29a56594-10e9-4385-94e7-2ca0ecf9c3c7,,29/08/2023 06:31,29/08/2023 06:35,29-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
fd82ddef-ffbe-4782-811d-ce0b7b2e9d7d,Inbound,Shopzilla Related,General Enquiry,,0765320a-3f2f-47cf-b490-1368a7aeff5f,,29/08/2023 10:22,29/08/2023 10:50,29-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,4
980770f3-cb87-463a-bb53-1b70abc28ba0,Inbound,Returns,Missing,,2e58e9a3-ff22-484e-bc1d-600608852a57,,29/08/2023 13:16,29/08/2023 13:17,29-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
84f04873-a569-4372-9683-e3a15e873aed,Inbound,Shopzilla Related,General Enquiry,,1c7f7890-711e-4613-b035-9deca5bcad1d,,29/08/2023 10:45,29/08/2023 10:55,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
ca2e1719-eeb2-49a6-9129-ea2187698ea0,Inbound,Returns,Reverse Pickup Enquiry,,e5b30e40-1afc-404d-a506-e66fdce08a5c,,29/08/2023 11:32,29/08/2023 15:19,29-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
38cb1b0b-e26b-4035-a953-624c5a8c16ec,Inbound,Returns,Fraudulent User,,078a0b65-a996-49a5-b42c-bbc5866d6981,,29/08/2023 14:09,29/08/2023 14:38,29-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
a3845967-a10c-40e6-b048-c640aa869245,Inbound,Refund Related,Refund Related Issues,,5005511d-9d89-4bbd-bc9b-866301131996,,29/08/2023 17:45,29/08/2023 18:59,29-Aug-23,,,,,Ashley Hamilton,Jackson Park,William Kim,On Job Training,Evening,5
37ed3a82-9df6-430a-b170-2132500b1ad7,Inbound,Order Related,Invoice request,,2c5f046c-de34-47ce-9344-5d9deaa128ac,,29/08/2023 20:05,29/08/2023 20:28,29-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,5
20985a82-60cf-4a35-88ff-baed0de53ed5,Outcall,Returns,Damaged,,6eae572b-5571-4004-a7d3-42dea19ef668,,29/08/2023 09:03,29/08/2023 09:04,29-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5a8d5da3-5ee9-488d-9265-11cc7024219a,Inbound,Order Related,Customer Requested Modifications,No problem,369b6bc5-ef1e-4109-9f6e-21031f6613a3,,29/08/2023 13:57,29/08/2023 14:07,29-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
1cbe017d-a838-435a-81b4-0aa4b71cb9ff,Inbound,Order Related,Delayed,Very best customer support,22ab3901-abcc-4b83-98d2-2080f0983f18,20/08/2023 08:22,29/08/2023 21:54,29/08/2023 21:55,29-Aug-23,GAYA,Books & General merchandise,45,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6c4e78fa-9c2a-4df8-8d43-766ad16fbbaf,Inbound,Returns,Reverse Pickup Enquiry,,a7dc7e64-6ea1-4baa-8d72-7e6258bf4734,10/08/2023 22:55,27/08/2023 15:35,29/08/2023 15:05,29-Aug-23,LUDHIANA,LifeStyle,1824,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
30d1c100-424e-447f-aeb1-34887bfe270a,Email,Returns,Reverse Pickup Enquiry,,7574edf0-6f0b-4416-81ce-31d61182adc6,,29/08/2023 15:12,29/08/2023 15:55,29-Aug-23,,,,,Judy Gonzalez,Elijah Yamaguchi,John Smith,>90,Evening,5
7d84e8ad-3edd-45aa-b015-ce9d2be53290,Inbound,Order Related,Order status enquiry,,8092b337-5d7f-4d28-be7f-4ad73610754f,,29/08/2023 07:43,29/08/2023 20:29,29-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
e2cefc84-084a-4515-877e-bc2213173591,Email,Order Related,Installation/demo,"Still there is no solution to my problem, TV has stopped since three days, send it to technical staff.",38b0d696-f9f5-4c5a-b9ce-8958b88b8c94,,27/08/2023 20:56,29/08/2023 20:40,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
499fdd42-89f7-4ffc-bc94-6b5419f9e9ba,Inbound,Order Related,Order status enquiry,Arun Sir Did His Best To Help Me Out. Feels Good To Know That There Are People So Generous And Helpful Like Him In Today's World.   Always Keep People Like Him To Work For Them And Make Them As Well As The Brand Achieve Heights.,147f097e-6e47-480d-9457-a05e943113f3,,28/08/2023 23:55,29/08/2023 00:02,29-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fb5ca7d9-ac98-4c96-8cca-0b309d531cc0,Inbound,Order Related,Invoice request,,25cb5dc7-2fd3-455d-aa01-be305983ba96,,29/08/2023 13:30,29/08/2023 14:06,29-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
12e85e6e-6617-4a37-a733-80f38548a656,Inbound,Cancellation,Not Needed,Thx,9070d111-4a28-415e-89e5-881b861646de,,29/08/2023 14:53,29/08/2023 15:03,29-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
2f920824-5862-47cf-a641-6784f07896d3,Inbound,Returns,Reverse Pickup Enquiry,,efd8fea6-6267-4007-980a-cb4b5e209152,17/08/2023 19:05,29/08/2023 07:37,29/08/2023 07:39,29-Aug-23,JEJURI,Books & General merchandise,485,,Wayne Jimenez,Isabella Wong,Emily Chen,>90,Evening,5
ba4d1598-d67f-4882-a9c1-eee8e6ba8d4d,Inbound,Order Related,Seller Cancelled Order,,f3255a7b-b83c-45e8-ac8e-fc1d8918c662,,29/08/2023 10:57,29/08/2023 11:07,29-Aug-23,,,,,Timothy Huber,Sophia Sato,John Smith,0-30,Morning,5
ddd3ae8e-1a7a-4a27-8247-b35a6551960b,Inbound,Order Related,Seller Cancelled Order,,7fcbdf74-57f4-4e8b-bb68-6dd6b87a0127,,29/08/2023 11:10,29/08/2023 11:27,29-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
dd85e5ab-a915-4040-a891-1d48ad5897cd,Inbound,Order Related,Order status enquiry,,86d2a73c-09c4-4cf7-aa4f-4f90817023ac,,29/08/2023 19:45,29/08/2023 19:47,29-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b41a0370-e644-4ea2-b060-4a256810f167,Inbound,Returns,Reverse Pickup Enquiry,Thankuuuu Dear manaav,a2ba2c86-b6e7-418f-98b3-ed18dadcca58,,29/08/2023 19:41,29/08/2023 19:49,29-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
160eb2a9-2114-44a7-9bc2-ca5898602d89,Inbound,Returns,Reverse Pickup Enquiry,Very good response ,ef464b54-84ae-4ecf-bda5-9b9b2629a6ed,,27/08/2023 19:59,29/08/2023 20:48,29-Aug-23,,,,,Lauren Juarez,Jacob Sato,Emily Chen,61-90,Evening,3
b4b9b70b-37f8-41ad-969e-7bc98c4cd69c,Outcall,Returns,Return request,,e224c552-a8af-4d18-a911-8d2df69ef512,,29/08/2023 22:20,29/08/2023 22:22,29-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
93003cf7-45d7-4f09-b66f-723cabb4e31c,Inbound,Returns,Reverse Pickup Enquiry,,7742e8ac-6898-41ed-b31b-8bac5d9e7d5c,,29/08/2023 20:58,29/08/2023 21:20,29-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
a7b40da7-6487-4e4d-ac72-303ed04c09cb,Inbound,Feedback,UnProfessional Behaviour,Good,0b2dc9f3-f041-431a-954d-5fd3a2860258,,29/08/2023 07:30,29/08/2023 07:31,29-Aug-23,,,,,Diana Thomas,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
40ba9d21-a6f5-4da6-8bca-492a6a0bb120,Outcall,Returns,Fraudulent User,Good customer support ,8bfb5580-e963-41d9-8794-c62b9dbbeff5,,29/08/2023 11:21,29/08/2023 11:24,29-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
e046a0f5-7c9f-4f20-8f74-62f8f9c15eea,Inbound,Refund Related,Refund Related Issues,,924cd998-7081-462d-9beb-6523e470f262,,29/08/2023 19:33,29/08/2023 19:34,29-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
c1b8246b-b0da-4971-8221-71d0a91023a8,Inbound,Returns,Damaged,,70e93b8a-0e98-41de-94b5-52d823feaf81,,29/08/2023 10:43,29/08/2023 10:49,29-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
fb48ea5d-20a5-450c-a14b-4053dee3c24d,Outcall,Returns,Missing,,42962a39-3b59-4802-abd6-40f38a5a9f34,,29/08/2023 11:06,29/08/2023 11:15,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
80556c7c-452f-4ed1-92df-3a75c7a09f87,Inbound,Order Related,Order status enquiry,,812f5923-1f46-4c5a-9a77-cbd6429fdd8d,,29/08/2023 17:04,29/08/2023 17:05,29-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
e1bc183b-8525-40d8-a47e-7bdb7e66c476,Inbound,Payments related,Online Payment Issues,Refund,7a49da50-2dca-4ede-b301-865ec551439c,,29/08/2023 16:11,29/08/2023 17:42,29-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
705f34c9-a8c9-431f-b446-e6f770442fc9,Outcall,Product Queries,Product Specific Information,,6c3a78ea-ddbc-40b5-9a4d-7eafbe487216,,29/08/2023 17:39,29/08/2023 19:25,29-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,4
3d662f3d-0914-4aea-9776-2e3281509ed6,Inbound,Returns,Wrong,,4a26bb22-e240-4a0d-b17e-63ddce0af766,,29/08/2023 19:18,29/08/2023 19:22,29-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,1
82e635f7-3b5a-4b95-91bd-8f716bc60628,Inbound,Refund Related,Refund Related Issues,,758b9e82-1a5a-4236-8e21-9ed5761ac7e0,,29/08/2023 20:42,29/08/2023 20:44,29-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
766ca3b5-e915-4404-81b7-d1aa318db31b,Inbound,Returns,Reverse Pickup Enquiry,,b7ee25b2-7921-4ecb-aa8f-554a17c664ee,,29/08/2023 16:52,29/08/2023 16:55,29-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
16936c1b-9c65-49e4-a6cd-eb5697d1f86f,Inbound,Returns,Reverse Pickup Enquiry,,15fd5bd1-8fd2-4c03-91e3-5527c5ba9b7f,,29/08/2023 22:20,29/08/2023 22:23,29-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
310f7e7d-d8d2-47b5-9dd7-941b37e6388d,Inbound,Returns,Return request,Good service. ,a07f0a5b-8f3e-43fa-b98c-5f77411b86f6,,28/08/2023 16:57,29/08/2023 05:57,29-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1942ba00-a6ac-4a4c-bf46-f8c0f4f7d64f,Inbound,Returns,Return request,,f68ead5c-7c3a-46fc-a73c-22a2a17e3e89,,29/08/2023 15:16,29/08/2023 15:29,29-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
61be8d44-a2af-4257-9648-31a8f24c1ae0,Inbound,Returns,Reverse Pickup Enquiry,,53c10bcd-d6fd-4e89-8dff-225a39cf9bad,18/07/2023 17:14,26/08/2023 18:05,29/08/2023 21:59,29-Aug-23,PANCHKULA,Home Appliences,395,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
7b166968-1c7a-4455-83d8-0edf59febf2e,Inbound,Returns,Reverse Pickup Enquiry,,66cc92f3-4816-4935-8075-8b3e9f714546,,29/08/2023 00:45,29/08/2023 00:52,29-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
c44b8c05-4850-44ec-94da-b83aa1ae0729,Inbound,Feedback,UnProfessional Behaviour,,2efdb123-b788-4001-84a9-380dc31e84f8,,29/08/2023 09:20,29/08/2023 09:24,29-Aug-23,,,,,Erin Smith MD,Evelyn Kimura,John Smith,0-30,Morning,5
02191b01-cfec-4371-bf13-ea6eedf3b7cd,Inbound,Returns,Missing,,85c47133-df4d-4a74-a872-fe6e854eb885,,29/08/2023 11:40,29/08/2023 11:41,29-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
093a3c3e-7358-43b7-b5af-5b04693a8a6c,Inbound,Returns,Reverse Pickup Enquiry,Customer support osm,e63747c7-3405-4ebd-982d-a28508da59be,,29/08/2023 12:04,29/08/2023 12:06,29-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
29677bfd-3765-4bd4-9f1b-d4e46c4171d8,Inbound,Returns,Wrong,,8a14d051-7626-46d8-8f0c-ce226e2f8e33,,29/08/2023 15:33,29/08/2023 16:22,29-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
364cb0fc-87da-406e-bd37-0f3711f132a1,Inbound,Order Related,Order status enquiry,,e0e47907-d7d1-4f5f-9a5d-ff47f35ef3f5,,29/08/2023 16:37,29/08/2023 16:37,29-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
23e2792e-f068-4e5c-9f56-b60de2ce2caa,Inbound,Order Related,Order status enquiry,,8652f9de-4d70-40c3-9fa1-ac657acd4099,,29/08/2023 17:22,29/08/2023 17:25,29-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
e624ba67-17e7-4a55-8b67-3a3cc4fdf6e2,Inbound,Refund Related,Refund Related Issues,,3041af59-5999-4325-b3f0-b3fc3c95aa3d,,29/08/2023 10:55,29/08/2023 11:41,29-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
f0a04e28-068e-4b82-8971-3a1fbf2c300a,Inbound,Order Related,Installation/demo,Very good,ee29964a-2772-4a68-8576-61c6528ad352,,29/08/2023 21:20,29/08/2023 21:29,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
9138f78f-9d5f-4366-bd19-e157f78ca43f,Outcall,Payments related,Payment related Queries,,851844b1-a4e4-4957-8144-fef55feb1927,,29/08/2023 11:47,29/08/2023 11:59,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
06f7e504-b2c6-4eea-8915-0743b312cdb6,Inbound,Returns,Service Centres Related,Customer support ,eda22aa0-63a7-419a-8411-ead919bd2b2c,,29/08/2023 20:07,29/08/2023 20:11,29-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
13d4b75d-4fcc-4341-8035-92da004e6d09,Inbound,Returns,Reverse Pickup Enquiry,My products defact,3c0cfcc3-e484-4012-be39-095a3b7bf943,,29/08/2023 19:29,29/08/2023 22:20,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
058deb10-016c-4317-8f1b-09fef37c3a24,Inbound,Returns,Reverse Pickup Enquiry,,4bd07fd2-a7af-4151-8209-5d07381cf9d5,,29/08/2023 12:22,29/08/2023 12:24,29-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
874907c3-4856-4a3c-bff4-9db330c9934d,Inbound,Returns,Reverse Pickup Enquiry,It is not respons customer service,e4db4f3c-5d6c-42c9-93f4-a4dcda66f63f,,29/08/2023 13:54,29/08/2023 14:00,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
ff87562e-cac0-4283-94e4-084523c94b59,Inbound,Feedback,UnProfessional Behaviour,,7fee76a4-c47b-46d4-837c-daf4980977ad,,29/08/2023 08:13,29/08/2023 08:17,29-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
b4031f7e-932d-486d-8874-9dd54d1059cb,Inbound,Order Related,Installation/demo,,ba1a437b-451c-48ae-9b00-3c1e087336e2,,29/08/2023 11:37,29/08/2023 11:42,29-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
948eb062-2c19-4f67-9924-8ba3c53f84d0,Inbound,Returns,Reverse Pickup Enquiry,,307f369f-674b-408a-9da6-09a86894e29e,,29/08/2023 14:54,29/08/2023 14:58,29-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
57985f21-9d39-4fbe-8ef0-00db33b5c174,Inbound,Order Related,Order status enquiry,,e3ebd635-7ab1-409a-8831-99f13f08c421,,29/08/2023 16:03,29/08/2023 16:24,29-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
af457315-5e3f-4d76-8164-ba1e4e3b2516,Outcall,Returns,Wrong,,4ac8d1ea-d3f1-4749-aa10-9f4dfa8e0129,,29/08/2023 21:43,29/08/2023 21:45,29-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
a88f9563-8f74-4ebc-8217-eca98225048c,Outcall,Returns,Wrong,good,8dafe1d7-f422-4835-967a-91a3e52d3c34,,29/08/2023 14:39,29/08/2023 14:42,29-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
73f97416-985e-4f8b-bb85-45631a4908f9,Inbound,Returns,Return request,,c949bb3d-f0e3-484d-bf5f-9e5bf3adc892,,29/08/2023 22:16,29/08/2023 22:17,29-Aug-23,,,,,Corey Brown,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4278e2b5-422b-4dc7-9acd-9e363d6adebc,Inbound,Order Related,Invoice request,,1b1414e2-d426-42b4-bc0d-a19f359b57b8,,29/08/2023 23:00,29/08/2023 23:08,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
5b781494-3703-40ac-9552-a99e837f1c8b,Inbound,Payments related,Online Payment Issues,,d967bfc3-fa01-46f2-b520-39ed01fd116e,,29/08/2023 23:27,29/08/2023 23:28,29-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,4
9ba4dcbc-f9dc-43c6-bd5b-04a26aa8130e,Inbound,Returns,Exchange / Replacement,  thoda bahut,b2524431-3068-4f1e-ad41-84f81b2116f5,,29/08/2023 07:50,29/08/2023 07:52,29-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
f42b7730-0656-4d9c-acd0-8636e7a64bea,Inbound,Product Queries,Product Specific Information,Good ?? ,0f6e68ff-9d64-4696-9644-48d504fd99c2,,29/08/2023 11:58,29/08/2023 12:24,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
0ef3f829-02c0-40ac-832b-c8d83e16525f,Inbound,Returns,Reverse Pickup Enquiry,,5873c6e1-3f77-40d2-b48d-fb304860ec6d,,29/08/2023 17:11,29/08/2023 17:30,29-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2b46449e-12bd-4740-b694-78ccd2ce3435,Inbound,Payments related,Wallet related,Thanks support customer ,e381b526-68af-4a10-b23b-a2297fe6ebf2,,29/08/2023 17:49,29/08/2023 17:57,29-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
9c0c589b-9f91-4158-a672-34eeba54dc48,Inbound,Order Related,Order status enquiry,Savatm,dd0accda-c8f7-46e1-874a-abc3df9ca0c7,13/08/2023 17:33,29/08/2023 20:27,29/08/2023 21:10,29-Aug-23,BAHJOI,Home Appliences,1099,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0909b026-06cf-4807-8427-630c60c57915,Inbound,Order Related,Delayed,,a9a21c2c-ad18-456d-8e2f-79a338c86d4a,20/08/2023 14:31,27/08/2023 09:51,29/08/2023 09:20,29-Aug-23,KANKER,Electronics,299,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
0975943d-ef90-44ea-b292-329068af8869,Email,Payments related,Payment related Queries,It's okay,505c6bf1-f2e8-41cb-896a-afbc2aedc4a1,,29/08/2023 12:11,29/08/2023 13:13,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
59e430c4-cea1-41b5-9fb8-0866232791b7,Inbound,Returns,Service Centres Related,,da24733e-c5ea-4c8a-8bb9-c5a2f084f3fe,,28/08/2023 16:02,29/08/2023 05:45,29-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
a9f0932e-8579-4f40-ba02-393a21c7404c,Inbound,Returns,Return request,,69960480-7573-487b-8864-410006641273,,29/08/2023 13:13,29/08/2023 13:17,29-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
02e41f3b-de14-4252-b91a-7948a3ef1e8a,Inbound,Order Related,Delayed,,9748d015-a6e9-4ba8-b66a-12aa3d8d236e,,29/08/2023 19:31,29/08/2023 19:33,29-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
445861be-7259-49e9-a203-e9c415726e85,Outcall,Others,Call back request,,fa2182a4-eaa6-4993-a67a-532a535d429f,,28/08/2023 18:30,29/08/2023 07:09,29-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,4
6391a538-99bb-4644-983d-fa53b340233b,Inbound,Order Related,Installation/demo,,2ecf5cef-1eef-4e8e-b170-34a1b717c47f,,29/08/2023 12:21,29/08/2023 12:26,29-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
1b77eca3-e94f-4381-b3ec-b1a53c9848e3,Inbound,Order Related,Order status enquiry,Excellent experience ,11aefd13-b27e-47b4-a025-08ae5503e48a,,29/08/2023 10:15,29/08/2023 10:16,29-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
99269e78-5a5f-4ca8-a850-9e110b39254e,Inbound,Refund Related,Refund Enquiry,,88aa8075-0725-42de-98eb-5a5653ff255d,,29/08/2023 21:35,29/08/2023 21:36,29-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
343a7df4-274e-4c3b-97ae-f478c760d017,Outcall,Returns,Reverse Pickup Enquiry,,76e056a5-32d9-44e6-893e-ee093c24c930,,29/08/2023 19:56,29/08/2023 20:12,29-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d750a155-3bcb-4444-bd2e-0eb4378bd811,Inbound,Returns,Reverse Pickup Enquiry,,7a5eeec9-f967-4300-90cb-b1ec5bffdf21,,29/08/2023 20:09,29/08/2023 20:17,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
6968d023-a638-4441-b7cd-9906bb933444,Inbound,Product Queries,Product Specific Information,,61ea8d4e-4ce9-4551-9c48-68498e428995,,29/08/2023 21:14,29/08/2023 21:34,29-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
303a4027-af2e-46c5-937f-90d3ed25e1ed,Outcall,Returns,Fraudulent User,Ok,620314c4-ed65-49c8-a519-69426841d6f1,,28/08/2023 14:09,29/08/2023 04:42,29-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
1cac0714-5077-47cf-8694-349135fb2434,Outcall,Returns,Return request,  karo Bahut galti  e hai.,7539a1f3-6c06-436a-8bcb-5883870ba2c5,,29/08/2023 11:32,29/08/2023 11:39,29-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
93ac7c8d-0916-4f69-a570-2ebd3d2338ac,Inbound,Order Related,Order status enquiry,Shopzilla ??,a3477f0f-719b-4c27-8a0f-19da93136d02,25/08/2023 21:50,29/08/2023 22:09,29/08/2023 22:11,29-Aug-23,MALEGAON,Electronics,379,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
3f2d550b-de5c-4b97-9e7d-c10b7725fd4f,Inbound,Returns,Reverse Pickup Enquiry,Good,c8509b2e-8ebf-4ee6-a997-342b2663ed91,,29/08/2023 13:41,29/08/2023 13:43,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
de0d5df0-2992-428f-934d-5a315e6f3713,Outcall,Returns,Fraudulent User,Nice ,d8519ac1-b508-4d2b-bc08-d6d9dbe2ef13,,29/08/2023 00:34,29/08/2023 10:00,29-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
49351c22-34ff-41bd-9f88-429873937c1c,Inbound,Order Related,Priority delivery,5 star,048d7194-ed38-462c-9a3f-9676b90c0ca7,,29/08/2023 08:19,29/08/2023 08:22,29-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
c113c3d1-f94b-4434-a282-dffaad269a5a,Inbound,Product Queries,Product Specific Information,,f7bea58a-cfeb-4429-8e9d-7608e3c55be5,,29/08/2023 16:59,29/08/2023 17:15,29-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
ca29f11c-88cd-4ba1-a2e8-7a6cc8fe12cd,Inbound,Returns,Fraudulent User,,bdc190cf-b1e6-4ce8-8e08-4ec9775991a9,,29/08/2023 19:04,29/08/2023 19:06,29-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
1b1fda79-2aeb-4cd4-97b4-66b22d590472,Inbound,Order Related,Order status enquiry,Thanks Shopzilla ,f4aaa4f6-6064-4210-b3f8-883de190ed83,,29/08/2023 20:06,29/08/2023 20:09,29-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
92f79351-af5f-48f2-a0c2-58ef759c991e,Email,Returns,Reverse Pickup Enquiry,Thank you ,6f4adb01-7046-4db9-9806-9bf058670804,25/08/2023 15:23,28/08/2023 12:17,29/08/2023 07:43,29-Aug-23,Kalyan,Books & General merchandise,4074,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
f6f718f2-a799-422a-9b5c-df65f937172c,Inbound,Returns,Fraudulent User,Yes I am good,8b40f827-1861-4024-8825-f5d6e7a5b3c5,,29/08/2023 11:36,29/08/2023 11:37,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
1061fab8-8ec7-4cbb-b414-1ed8bac0a968,Inbound,Refund Related,Refund Enquiry,,827d2053-7ede-41f6-bf2c-ef58a2ba0c5d,,29/08/2023 08:41,29/08/2023 15:29,29-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
9a3f8df1-9cd1-48ed-9f2c-583d344a78dc,Inbound,Returns,Damaged,,0216ae6a-ca13-45ec-9bda-61754d47cb89,,29/08/2023 15:37,29/08/2023 16:35,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
631a6498-1a58-4350-9dee-3841d8fbb0a3,Inbound,Returns,Fraudulent User,,a2e88a67-c372-478f-ae5d-8be3b9c5b388,,29/08/2023 17:10,29/08/2023 17:17,29-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
2e6de1be-07e3-40e7-8c93-bbfe0baf3d65,Inbound,Returns,Wrong,,1711d64a-dbb2-45d6-b340-04ea7f181bd8,15/08/2023 13:20,29/08/2023 07:11,29/08/2023 07:15,29-Aug-23,SARAN,LifeStyle,779,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
8824a7dd-b24e-456d-8afc-b7ec1fe52b81,Outcall,Feedback,UnProfessional Behaviour,Beautyful voice,9468ef4e-5d95-4655-bcad-5a5573562c86,,29/08/2023 12:19,29/08/2023 12:20,29-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
2eec7b20-31f8-4306-bdf2-6c6f5124cc5a,Inbound,Returns,Reverse Pickup Enquiry,,dc4f566d-cf66-422f-8232-3ea665986c1a,,29/08/2023 16:17,29/08/2023 16:18,29-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,1
359fd0fe-71fd-4473-b97d-c70f963b0c40,Outcall,Returns,Reverse Pickup Enquiry,,afb13434-c452-42b5-8570-a1bf8d45fd5f,,29/08/2023 19:26,29/08/2023 19:30,29-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
24cd0e23-1055-4b8c-a282-546d15fe5cb0,Inbound,Order Related,Order status enquiry,Hi,5b49f06b-d8af-4753-a0e2-5c209cab9491,,29/08/2023 21:39,29/08/2023 21:42,29-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
f056335e-1544-47d4-9a97-aab147dd82e7,Outcall,Returns,Return request,Good ,d8dc0466-1d7d-4e45-991a-fa082d9cb30d,,29/08/2023 17:58,29/08/2023 18:04,29-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
fe6b14c2-e91e-4c50-9d21-924948da0219,Inbound,Order Related,Delayed,,93f38b91-f406-4709-82ac-47985c7fcb63,,29/08/2023 16:10,29/08/2023 16:10,29-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
eb4aec2a-69ff-49cf-b693-ee7387ab345c,Email,Returns,Missing,,76a75bdf-e1b6-4efa-9311-a49e6fda304c,,29/08/2023 13:54,29/08/2023 14:21,29-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
916673af-56fc-40a8-9348-70f03fe28790,Outcall,Cancellation,Not Needed,,46ab3015-3002-4558-99f4-38a48ed16764,,29/08/2023 17:27,29/08/2023 17:29,29-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
1b184c1e-018e-46d3-ab65-8640cfff6c20,Inbound,Shopzilla Related,General Enquiry,,4a37d682-0503-4ac8-80e5-32c6c987c340,,29/08/2023 23:42,29/08/2023 23:47,29-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
3212a7fb-c910-41d3-bdc3-201a4ada2bce,Inbound,Returns,Reverse Pickup Enquiry,,2a6d5304-1724-44c6-af3c-95b5ddf5fece,,29/08/2023 11:51,29/08/2023 14:00,29-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,4
085a1170-3268-4974-aa6e-010787a29e3d,Inbound,Returns,Return request,,31445249-2d5f-4346-a13a-89032e2f6a82,,29/08/2023 14:35,29/08/2023 21:55,29-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,4
3e47e6d3-b6dc-4cd9-8a29-e9d507e15f39,Inbound,Refund Related,Refund Enquiry,,1f4402e9-d5e9-4c67-96cd-2d25f7b6c926,,29/08/2023 17:25,29/08/2023 17:29,29-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
a3176a62-0a57-459c-a3ee-c1a0fed56933,Inbound,Returns,Reverse Pickup Enquiry,Yes ,be044583-12ed-4868-9027-0653357cdbb2,,29/08/2023 17:27,29/08/2023 17:33,29-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
4ea99d38-e91f-4e65-bad9-f0084b831d8e,Inbound,Returns,Return request,,42bb045f-81e9-49e1-8232-86c67ac39e81,,29/08/2023 18:48,29/08/2023 19:13,29-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
9ceca126-68b5-4b08-b604-483d2d4f3788,Inbound,Order Related,Delayed,Simply Good ,1ec4b38a-3e90-429f-9ebf-1675aa2ad567,22/08/2023 22:59,29/08/2023 20:35,29/08/2023 20:38,29-Aug-23,RAJAHMUNDRY,Books & General merchandise,55,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
ac38678b-2cca-4aa1-99aa-6807108d172a,Outcall,Order Related,Customer Requested Modifications,,adffcd9c-01d3-4e4a-a198-e05ea17ba789,,29/08/2023 06:33,29/08/2023 06:33,29-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
07340e0b-4a99-4065-8765-4913dede1103,Inbound,Feedback,UnProfessional Behaviour,Best,ad9f0982-0150-4fdd-b73c-40402ad3df0e,,29/08/2023 18:58,29/08/2023 19:46,29-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
f0f5db13-9aef-45f6-800b-e8e8731a1bc3,Inbound,Returns,Reverse Pickup Enquiry,Add directly customer sevice ,911451a0-5a1a-4490-a520-176d930a9e3f,,29/08/2023 15:26,29/08/2023 15:30,29-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
a4a9d47f-fe30-4b8f-b109-071ba52b053b,Inbound,Order Related,Order status enquiry,She was a good in communication ,bfda5b5c-1b23-47ef-ac16-23dff7eeaaee,,29/08/2023 11:09,29/08/2023 11:09,29-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
d7586a88-a4f8-4255-9e63-17fa7af1b85b,Inbound,Payments related,Online Payment Issues,,a4a0282a-0c2f-49ed-9524-0c59b3881db7,,29/08/2023 22:46,29/08/2023 23:07,29-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,3
2d08fe75-f1dc-45ef-af97-a2f964b89ad1,Inbound,Order Related,Installation/demo,,37903a40-c836-493e-bdfc-dd05b8c0c327,08/08/2023 17:59,29/08/2023 14:19,29/08/2023 18:38,29-Aug-23,NEW DELHI,Furniture,3945,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
dd497f5c-f160-4168-b9c1-326476c2202d,Outcall,Cancellation,Not Needed,Thanks,1e9682e7-a927-47b2-9123-56c26e15505b,,29/08/2023 07:27,29/08/2023 07:29,29-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
0e1d419d-7d73-46c3-84eb-feb74fffab70,Inbound,Order Related,Priority delivery,Your service not good,91061339-d9a5-438a-88ec-1a696ee9e078,,29/08/2023 19:28,29/08/2023 19:31,29-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,1
acbab66f-8062-4746-8185-35af872f324a,Inbound,Returns,Reverse Pickup Enquiry,Call me ,47808b79-a339-4f1f-9c23-c6d00a90ba70,,29/08/2023 13:20,29/08/2023 13:46,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
14efb539-1c2d-4b3c-a654-5125fbeb1b8e,Inbound,Product Queries,Product Specific Information,,50f45218-a574-43f4-9389-53d4885c3f18,,29/08/2023 23:03,29/08/2023 23:22,29-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
f1cef57e-5b98-4adc-ae71-90c6ab415830,Inbound,Order Related,Priority delivery,Thank youh so much ??,8000e96c-edb7-484d-9694-f7ec8843b803,25/08/2023 15:47,29/08/2023 00:37,29/08/2023 00:38,29-Aug-23,JHABUA,LifeStyle,219,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
21da6efc-368e-499c-933b-62b80aa3bb79,Inbound,Returns,Fraudulent User,good ,d8564115-d195-469f-9e66-568120728b12,18/08/2023 16:46,29/08/2023 10:38,29/08/2023 10:56,29-Aug-23,LUCKNOW,LifeStyle,499,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
6b91bd53-0ae4-4e0f-a070-26f0239cc7a9,Outcall,Returns,Fraudulent User,,2f94b20f-41fb-4206-941e-b0dbc0c91755,,29/08/2023 11:53,29/08/2023 11:56,29-Aug-23,,,,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
c76b8188-7dff-4105-b076-a62db804f50b,Inbound,Refund Related,Refund Enquiry,,a6b13bde-d279-47f0-bb32-368cd7325ada,,29/08/2023 23:00,29/08/2023 23:09,29-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
41d57271-6313-4dac-8687-d4585b999157,Outcall,Order Related,Priority delivery,,9e2d38f1-e974-402a-a70b-967deaa3008e,,29/08/2023 19:20,29/08/2023 19:23,29-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
448f549b-8de8-4fe6-bed6-93d86b26181c,Outcall,Returns,Service Centres Related,Good,0f03d3d1-1c1e-42bc-9532-397a50b26e73,,29/08/2023 15:32,29/08/2023 19:24,29-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,1
d69a609f-0ef5-4f90-ac56-4fc702f4c8cb,Inbound,Product Queries,Product Specific Information,,2c1ce1a7-4d87-4244-ab19-5a865936d334,,29/08/2023 09:14,29/08/2023 09:17,29-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
a94512f7-892c-467a-abc0-ad52b9846787,Outcall,Returns,Missing,,f9822c86-ef74-45a9-972c-17fbf981626b,,29/08/2023 12:28,29/08/2023 12:32,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
3c058ac9-0aba-46fa-8862-69e50c6ad5cd,Inbound,Order Related,Delayed,,5f3b918c-250a-4e2f-a277-4eefbedd392d,,29/08/2023 22:57,29/08/2023 23:17,29-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,4
a42e8efa-3f5a-4631-9f0c-1f7dde89cdaf,Inbound,Product Queries,Product Specific Information,If you don't have right product then you should not send any other similar product to the customer. Now Its is happening frequently. Please correct it as soon as possible.,979b5bad-434b-4907-9004-fc975044a370,,29/08/2023 15:56,29/08/2023 16:02,29-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,3
d06cd27f-afd1-43ec-85be-b771d5a2e3dc,Inbound,Product Queries,Product Specific Information,,9a4653c1-649d-48fc-b434-2b6835d3ca13,,29/08/2023 09:34,29/08/2023 09:39,29-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bec25baf-b1e9-4bf1-b227-1a4ba8429118,Inbound,Returns,Reverse Pickup Enquiry,,b69f7eae-4f1a-447d-9714-ea34bf4306b9,,29/08/2023 09:59,29/08/2023 10:27,29-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
68f6c051-78dd-45ba-a6bd-069769816aea,Inbound,Product Queries,Product Specific Information,,19ed22dc-6dd3-4ce8-abd4-a9b5fbf8d11f,,29/08/2023 10:26,29/08/2023 10:56,29-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
6276c4fd-b157-47c9-8349-78ad8b6292a4,Inbound,Returns,Exchange / Replacement,Mast,fff9ed0a-acd6-4413-bd95-94609fa08e0f,,29/08/2023 13:48,29/08/2023 13:54,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
bd9a0678-2ac2-47e5-bdfb-bf4343f09478,Inbound,Order Related,Order status enquiry,,0d69f2db-fc12-4aeb-bd17-ca67575ab6eb,,29/08/2023 15:20,29/08/2023 15:20,29-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6057233a-b72f-4c35-b924-248fb85fc7d7,Outcall,Returns,Service Centres Related,How can you close automatically my request and why you provide third party instalation on aur conditioner ,c319690c-be53-45c7-93bf-4d35a947029f,,28/08/2023 19:19,29/08/2023 16:48,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
9fa222d7-b0c0-457f-b30f-3ee1d65750fe,Inbound,Feedback,UnProfessional Behaviour,,55a9fbcd-953c-4c42-bb02-05429c572c40,,29/08/2023 16:44,29/08/2023 17:25,29-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
c978a30f-f9d2-4b97-93db-3da8dfa469a6,Inbound,Order Related,Delayed,,8ac14ecb-59ce-424d-84f3-341ce81d058f,,29/08/2023 09:15,29/08/2023 09:16,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c7775fc3-6e8e-4595-9e75-5e1a369c47a8,Inbound,Returns,Reverse Pickup Enquiry,,c74c1337-01ed-48ea-9280-3c9aed4d1d54,,29/08/2023 21:28,29/08/2023 21:32,29-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,4
a3cb87ab-75f2-4efd-a5b4-f0a5e4087487,Inbound,Order Related,Order status enquiry,Awesome ,895b4b37-3186-4800-8720-d5e7e963898b,25/08/2023 22:10,29/08/2023 09:39,29/08/2023 09:44,29-Aug-23,AMBAJI,LifeStyle,1766,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
30fb6c3a-9a3c-4937-ab79-682e3893ad2b,Inbound,Returns,Reverse Pickup Enquiry,,60a4dc41-5ba1-4ab6-a2e1-3a5cf5b1507f,,29/08/2023 13:34,29/08/2023 13:37,29-Aug-23,,,,,Denise Rodriguez,Scarlett Chen,John Smith,0-30,Morning,5
a824f066-c896-478e-8a6f-8778c6b9e85a,Inbound,Returns,Fraudulent User,,c419d4d8-740c-460c-b207-55528be2e639,,29/08/2023 14:32,29/08/2023 14:55,29-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
a32d5274-6cea-4b45-8531-464318209b42,Outcall,Product Queries,Product Specific Information,The agent tried to helped me a lot but unfortunately i didnot received any help ,0bba0382-02e6-4db6-b140-83fc1baedd0b,,29/08/2023 17:54,29/08/2023 18:10,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
f0b4398f-ef1d-40c8-80e4-5dbe98ea5bab,Inbound,Refund Related,Refund Enquiry,,fa43fe44-e4cb-4a57-8527-5efd736b3a7a,26/08/2023 15:46,26/08/2023 16:22,29/08/2023 22:17,29-Aug-23,TIRUPUR,Home Appliences,10999,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
11032012-8aed-403a-989b-ed8964d9fe53,Inbound,Order Related,Priority delivery,,caecb8db-d940-43f9-8ad7-5f4aa90089d1,,29/08/2023 07:26,29/08/2023 07:31,29-Aug-23,,,,,Sheri Hood,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
27713cc1-87a2-43ff-ab3e-fe6c4df44d71,Inbound,Order Related,Seller Cancelled Order,Very happy,ec601b4d-6b7a-4730-9085-977b1be78158,,29/08/2023 09:06,29/08/2023 09:06,29-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
5c50b4fb-3fc7-45d5-97f4-9d5636b2426d,Outcall,Order Related,Order status enquiry,,fb9ad58d-d3c6-4b95-b06d-f94ca30bf4f3,,29/08/2023 11:56,29/08/2023 11:57,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
6b643e1b-123a-45b2-ae3b-d913b505f8c8,Inbound,Payments related,Online Payment Issues,,066275f6-52f1-45b4-b4d8-69e8ba548ca8,,29/08/2023 15:58,29/08/2023 16:00,29-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7a2ce9a7-4b80-4c52-b23d-f08c936c7720,Outcall,Returns,Service Centres Related,,ed356826-5a27-4773-b09f-fd349c114e41,,29/08/2023 17:10,29/08/2023 17:10,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
3faffc85-ec42-45c1-8de9-d088f2d8be3b,Inbound,Order Related,Installation/demo,,01bb52b5-e17e-4b56-8f95-55bba2bf1403,,29/08/2023 22:09,29/08/2023 22:19,29-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
55a3e2a1-83cc-4bdd-8144-855b1eeaefaf,Inbound,Returns,Reverse Pickup Enquiry,,f457eb2b-9087-4501-ae40-60da97dd6670,,29/08/2023 23:39,29/08/2023 23:45,29-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
7efa762d-11b0-4b6f-81c3-42483fa09e1f,Inbound,Order Related,Order status enquiry,,540f1fd4-f753-4aa5-b426-fdcb88ec93b3,,28/08/2023 21:17,29/08/2023 05:31,29-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fe96809a-d526-400d-be8f-25ca72b94d88,Inbound,Order Related,Delayed,,92f737bf-d3f3-4f02-b40d-dd488365041f,18/08/2023 12:58,29/08/2023 15:25,29/08/2023 15:26,29-Aug-23,JALANDHAR,Home Appliences,699,,Ronald King,William Park,John Smith,61-90,Evening,5
56196b0d-1867-4fd0-99a1-5864fad19f45,Email,Returns,Reverse Pickup Enquiry,,61f6a161-f2ca-41c0-82d8-0c789f2897ec,22/08/2023 16:16,29/08/2023 14:12,29/08/2023 16:09,29-Aug-23,HAJIPUR,Books & General merchandise,301,,Timothy Henry,William Park,John Smith,31-60,Morning,5
611c01fe-ee67-4de9-981c-ba7fc5fd7fc4,Inbound,Order Related,Order status enquiry,,fec96c35-0083-4c22-ba17-9d1207b297d0,,29/08/2023 19:37,29/08/2023 19:39,29-Aug-23,,,,,Anna Thompson,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
770077c2-543f-466f-9129-97723b79c2ef,Inbound,Returns,Return request,,c1511b2d-903b-4d40-8121-0a66ef3fa75b,,28/08/2023 19:47,29/08/2023 17:10,29-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d100f58e-c346-4f1d-af20-b43bbfbda094,Inbound,Order Related,Order status enquiry,,26ed8935-c09d-4a16-bcde-4e6611ce1b52,,29/08/2023 08:44,29/08/2023 08:57,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
33fc0ba6-431b-492e-8201-603a4e316d5f,Outcall,Returns,Return request,,f260499b-cefa-4089-8ff9-36fc08a8bad9,,29/08/2023 16:15,29/08/2023 17:45,29-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4a3811db-b7ee-4b2d-b159-4af2dbedf325,Inbound,Returns,Return request," , The guy was amazing. Excellent communication skills. Very much fast query solving person. Much more appreciated with that  . Thanks for solving my issue. ",958a6600-8163-4829-af29-e83edc033fea,,29/08/2023 16:41,29/08/2023 16:45,29-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1277bfec-b712-4932-b255-f0078bbe8938,Outcall,Payments related,Payment related Queries,,0be75355-ddf3-4455-a410-f7a58a1bc701,,29/08/2023 22:04,29/08/2023 22:14,29-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
cf0a6fc8-72e9-40be-b658-8eb15b520241,Inbound,Returns,Fraudulent User,,208239fa-2486-4ce4-98ef-111a1a3da3de,,28/08/2023 19:08,29/08/2023 00:04,29-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
cc9fcb91-b62e-4afe-bf22-d404a09156e7,Outcall,Order Related,Order status enquiry,Very bed behaviour also delivery executive he cancil my order without my consent ,597eff54-707a-420f-b310-bb2df8c22da8,,29/08/2023 18:43,29/08/2023 20:39,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
d2bf48f1-63b8-4c74-ad66-a14c6a9d560c,Inbound,Order Related,Order status enquiry,,369ab7aa-e62a-49a6-a992-47ddc38bfc09,,29/08/2023 20:52,29/08/2023 20:52,29-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
803ef9c9-56bd-49f6-bdf5-23d9d817d8fa,Inbound,Returns,Fraudulent User,good,1e9412bc-aeb9-48d6-acda-39ce6bfedf7c,,29/08/2023 10:37,29/08/2023 10:43,29-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
54295c78-c6dc-43d9-a4cb-3129bdc911c3,Inbound,Returns,Reverse Pickup Enquiry,,a5cae55c-cf16-477f-b899-8e12f524107f,,29/08/2023 08:26,29/08/2023 08:28,29-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
15f85616-4932-4b77-a893-32e59db609be,Inbound,Returns,Reverse Pickup Enquiry,,8a26c460-2c06-4fe5-85ac-81014ee69ba9,,29/08/2023 08:29,29/08/2023 08:29,29-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
8dd571c6-a4ec-43db-bf7e-cf03cbe65c11,Inbound,Order Related,Seller Cancelled Order,5,d661871c-80c9-4e49-81a8-add050d14ef1,,29/08/2023 09:50,29/08/2023 09:53,29-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e0a16fa1-d167-4346-8b74-4038b36e696d,Inbound,Returns,Return request,,4d363f1b-b1c3-4ecc-87c9-6d2612414073,,29/08/2023 10:48,29/08/2023 10:52,29-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
df14fd6a-a568-4933-aa47-ed554dfc63b0,Inbound,Order Related,Seller Cancelled Order,,6f0588ae-b3b5-4608-87a7-b3d2520476e3,,29/08/2023 18:19,29/08/2023 18:42,29-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
604367ca-8677-4968-ae3b-a2802233e3d8,Inbound,Returns,Missing,,aa9b3b0c-cf02-46f8-a7a9-eb2fe33735bd,,29/08/2023 08:24,29/08/2023 08:25,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
a778a2ba-70cd-4fb4-9261-861b84d8c15e,Inbound,Order Related,Order status enquiry,Nice,4a96c80b-17e0-4a6b-96ad-0042f4c59f8e,09/08/2023 14:42,29/08/2023 08:53,29/08/2023 09:02,29-Aug-23,VISAKHAPATNAM,Home,521,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
eea26f9c-df9d-45be-a407-30fbadcc3790,Inbound,Returns,Reverse Pickup Enquiry,,f39843d5-9c67-4448-8354-dd27c6a703a8,31/07/2023 13:12,29/08/2023 18:47,29/08/2023 18:51,29-Aug-23,NOIDA,Home,399,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,4
c8fd4b84-85c4-4965-9f8c-be6b58f9367d,Outcall,Order Related,Order status enquiry,,a0cec149-1481-4942-b9b0-bcfc896c1590,,29/08/2023 14:30,29/08/2023 18:00,29-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
ae62d1a6-08af-4e8c-9913-bb160ffeb5e1,Inbound,Order Related,Delayed,,72549c45-bbd1-4857-a17c-112249844e0f,,28/08/2023 20:53,29/08/2023 12:33,29-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,4
756f69fc-10fe-4e29-8d74-fc4547070800,Inbound,Order Related,Delayed,Good ,d2ac22ea-5f67-4a31-874f-4d4a00561658,,29/08/2023 21:43,29/08/2023 22:04,29-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
6709663b-d61a-4df3-8bd9-5fb43af14f1e,Inbound,Returns,Reverse Pickup Enquiry,,a0d848c1-eeac-40f1-a494-16cfb6194191,,28/08/2023 23:19,29/08/2023 12:23,29-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ac2b549b-caf2-4e12-809c-18525b159cc3,Inbound,Order Related,Unable to track,,767ee03b-920d-41e2-9b5a-dff56166bd2e,,29/08/2023 10:02,29/08/2023 10:04,29-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
25b5f134-929b-4259-9fee-6c98374c88d7,Inbound,Order Related,Delayed,,d21519f8-14dd-464f-ae23-533337e5aa63,,29/08/2023 15:31,29/08/2023 18:53,29-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
e37419dd-c03d-4590-b05e-76d93acff3d8,Inbound,Cancellation,Not Needed,,878ebad7-8adb-49fd-a371-74d4697f78f7,20/08/2023 14:50,29/08/2023 22:07,29/08/2023 22:09,29-Aug-23,GURGAON,LifeStyle,679,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
ff5f092c-f2f6-4f58-b6f9-b6a8067bec8c,Outcall,Order Related,Order status enquiry,Awesome ??,26337f47-c547-47df-8cef-4b535d31dc2d,27/08/2023 01:38,29/08/2023 08:58,29/08/2023 09:08,29-Aug-23,SIKAR,Electronics,1499,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6e162391-89bc-43e6-889b-4e6259ba5a4d,Inbound,Refund Related,Refund Related Issues,,50d9f265-043a-418b-a6c8-7ab0a9578120,,29/08/2023 17:03,29/08/2023 17:14,29-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,1
27f1b678-5247-4430-abc9-d52c657ca9b7,Inbound,Returns,Reverse Pickup Enquiry,,24264692-d21a-4729-b306-09b3a118f7f0,,29/08/2023 11:16,29/08/2023 11:16,29-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
617044e7-c621-4377-9cf6-dd6cd3022408,Outcall,Order Related,Seller Cancelled Order,,c371cd9a-d5bc-4608-953d-b5746a26f991,,29/08/2023 10:36,29/08/2023 14:10,29-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
533f20df-54bd-402d-83fc-505862ed0dbb,Outcall,Refund Related,Refund Related Issues,,640c9e7e-b2c7-4d1d-a1ec-9d18cfcf5b56,,29/08/2023 13:05,29/08/2023 13:06,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
ef199fe2-371f-4b6a-a590-b636b5cc7e7d,Inbound,Returns,Return request,,eabdcf2d-6bc2-47ce-ab3c-59873a4bea18,,29/08/2023 17:34,29/08/2023 20:40,29-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
3f2a9b30-6a6f-419d-b6d3-0e32cfda2102,Outcall,Returns,Reverse Pickup Enquiry,,3e66c3a4-e3c7-46fd-b0b3-fd2bb74f4f22,,29/08/2023 17:46,29/08/2023 17:48,29-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
534af651-9591-49a8-b823-54a26c066917,Inbound,Returns,Reverse Pickup Enquiry,,44535f17-da09-4934-b912-2294ca4ab928,,29/08/2023 22:39,29/08/2023 23:06,29-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f05ceaf3-21bf-4b21-8e77-cf0de428af76,Inbound,Order Related,Delayed,,abdb9914-bd22-48f9-85d9-a37bd1e3cad2,17/08/2023 03:47,28/08/2023 15:14,29/08/2023 13:03,29-Aug-23,JODHPUR,Electronics,263,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,1
5ce4cd3b-7985-4ed8-a309-87d66c58f4ee,Inbound,Returns,Reverse Pickup Enquiry,,6eeb7a60-1abc-481d-bd1f-22d8392d58a4,,29/08/2023 15:33,29/08/2023 15:33,29-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,5
732fb69b-9b53-40c3-9fab-0cb92ce57036,Inbound,Order Related,Order status enquiry,,85c9296f-bda3-4293-a161-4e83b7160c8d,,29/08/2023 15:55,29/08/2023 16:04,29-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
008fd252-a35b-4ad8-8e32-ba7114672820,Outcall,Returns,Fraudulent User,,f27ccaed-8333-4e81-bf73-32aa78ba16c5,,29/08/2023 17:59,29/08/2023 19:12,29-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
c7e97237-19c7-49f8-9a5a-1ca3bcf91e20,Inbound,Returns,Reverse Pickup Enquiry,,462c480d-f793-4d48-80d2-a55a1775ea02,15/08/2023 16:58,29/08/2023 18:08,29/08/2023 18:11,29-Aug-23,JODHPUR,LifeStyle,299,,Theresa Wilson,Emma Park,John Smith,31-60,Afternoon,4
44bee6b7-7d7e-4826-b43a-66ceafcc344e,Inbound,Returns,Reverse Pickup Enquiry,,16d93cf2-241b-4352-886d-d273f28b8817,,29/08/2023 19:50,29/08/2023 20:08,29-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,1
4529e63c-dff0-465c-829e-fc2151925b38,Inbound,Returns,Reverse Pickup Enquiry,,33570db6-ec80-40ec-b991-a77a94d1433c,,28/08/2023 23:08,29/08/2023 08:21,29-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
18e663cf-907f-4f66-91ed-11abeddc1de1,Inbound,Returns,Return request,,5f778eb5-6d43-4294-9605-e1c67e76564b,,29/08/2023 22:04,29/08/2023 22:08,29-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
86de9993-6bc7-43f3-ac4e-dd5b548aa771,Outcall,Feedback,UnProfessional Behaviour,,3db72973-e62c-4cf8-9adc-ce3de5e6c891,,29/08/2023 23:15,29/08/2023 23:17,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
f4190c61-b2f9-4171-9e2f-4d6fe0dd23e2,Inbound,Order Related,Delayed,,625cd712-0417-4dc4-8bb4-ca5d83ff9cc8,,29/08/2023 08:34,29/08/2023 08:35,29-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
b5c63e9d-53be-4ae9-bd20-478c19bf5b19,Inbound,Refund Related,Refund Enquiry,Good mem,190d2ea0-c65a-48f9-8798-f6c0e1eee7cc,,29/08/2023 22:25,29/08/2023 22:25,29-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ee55e64e-22d4-4b90-bd00-aa2eccb1d9d3,Inbound,Returns,Reverse Pickup Enquiry,,51f65710-333c-44f9-add9-176a565dcfb4,,29/08/2023 23:19,29/08/2023 23:28,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
447f3ca3-58a1-4ae6-88f3-80fa3bb80e5f,Inbound,Refund Related,Refund Related Issues,,4e7f46aa-51e4-4ff9-867e-15077b988fc4,14/07/2023 13:01,29/08/2023 19:47,29/08/2023 20:01,29-Aug-23,HYDERABAD,Books & General merchandise,335,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
d39b88e4-99ae-421b-a89e-a36e7599f1f0,Inbound,Returns,Missing,,70559095-04db-48c1-b76e-3756582c9246,,29/08/2023 11:11,29/08/2023 11:15,29-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
aa0f5ac3-03c9-469e-b884-786c0ecc44a1,Outcall,Returns,Fraudulent User,,61d33840-a05c-4a21-a4da-810a43681084,,29/08/2023 09:45,29/08/2023 09:52,29-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
d64619b7-c66d-49ed-9560-eaa5a609d9cd,Inbound,Returns,Reverse Pickup Enquiry,,53655e64-a1b3-449c-8628-95227bc9f467,,29/08/2023 10:05,29/08/2023 10:07,29-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
2c265469-ef84-4530-bf00-367bf8ec3ba2,Inbound,Order Related,Installation/demo,No,c302584c-9282-4e2f-b9fd-1e3334b7fffa,,29/08/2023 15:42,29/08/2023 15:48,29-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
97b54ff8-492c-4f89-9dc7-fb1d03469be4,Email,Order Related,Delayed,,ff4bc4b9-426c-4215-bbcd-cb219e088298,,29/08/2023 17:28,29/08/2023 17:44,29-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,4
9fad895f-5ea8-4926-9a93-164e399f112c,Inbound,Returns,Reverse Pickup Enquiry,,0833d8c1-cdcc-4f23-a4a3-e42cb0a15620,,29/08/2023 20:54,29/08/2023 20:55,29-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
331b96de-5ad7-4e8e-abdd-41cb86220979,Inbound,Product Queries,Product Specific Information,,4f6a3b9a-324d-43e5-a663-0ae8b71d267e,,29/08/2023 23:35,29/08/2023 23:37,29-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,1
f2e567ba-b459-4b0b-ab76-8d2ad81b7fa7,Inbound,Refund Related,Refund Enquiry,,893949e6-75ce-47e4-9a83-6fd99bfe0e96,25/08/2023 22:15,26/08/2023 17:20,29/08/2023 09:56,29-Aug-23,MUMBAI,Mobile,54999,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a83d1c1f-6a52-4afe-95b0-5f8014573378,Inbound,Returns,Reverse Pickup Enquiry,,3d9f6272-debc-426b-a56a-def6808ec22a,,29/08/2023 14:09,29/08/2023 14:33,29-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,2
e4daa49b-e126-403e-8818-ae5fa7838667,Inbound,Order Related,Order status enquiry,,70554d24-53dd-4939-9619-d03162cf90a8,,29/08/2023 20:52,29/08/2023 20:53,29-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
dd918811-36b6-4348-bd4b-1a4222d40d07,Inbound,Feedback,UnProfessional Behaviour,,847610de-0551-4c6e-b527-1b5e729b80f4,26/07/2023 11:15,29/08/2023 10:46,29/08/2023 15:41,29-Aug-23,SURAT,LifeStyle,1427,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
a32b7bf4-38d8-4330-b5aa-3cc909a354bd,Outcall,Returns,Return request,gud,6eb422ed-7bec-438b-b188-399d27e8a282,,29/08/2023 11:27,29/08/2023 11:55,29-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
3be6f647-ee68-4e31-b094-f07ce2e995f7,Inbound,Product Queries,Product Specific Information,,1987f138-af43-48a0-8b08-0b20cfcff3b4,,29/08/2023 16:50,29/08/2023 18:45,29-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
0c0717d7-4f28-43ee-96c4-a205b409c282,Inbound,Refund Related,Refund Related Issues,,881de5b1-01cb-465b-9625-306a1e5e0b31,,29/08/2023 17:36,29/08/2023 17:38,29-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
e979998b-c4e2-4e4a-8f15-4e584c5fd207,Inbound,Order Related,Customer Requested Modifications,She's way of taking awsome and she's easly resolve my problem,3a5f2c4b-c0a7-45cf-b5b8-f78a0bf92558,24/08/2023 11:03,29/08/2023 06:47,29/08/2023 06:51,29-Aug-23,AGRA,LifeStyle,394,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
245fc87c-c042-49ac-b6d9-e8d9b37e5824,Inbound,Returns,Reverse Pickup Enquiry,Ajit,1d7ef1ed-6f47-41a4-ac70-29fa13a18842,,29/08/2023 15:12,29/08/2023 15:16,29-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,3
7f2e1a2d-453e-4303-a63d-01fee9fd0bac,Inbound,Returns,Return request,,4e1f2e39-2da7-42fb-a727-2d9a932663ae,24/08/2023 15:55,29/08/2023 17:45,29/08/2023 18:11,29-Aug-23,NIZAMABAD,Electronics,1799,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b3a1d901-215e-4588-af57-3837ff3541e8,Inbound,Returns,Reverse Pickup Enquiry,,cf20cc98-d2c6-40f1-aa20-51d313f6f192,,29/08/2023 19:36,29/08/2023 19:38,29-Aug-23,,,,,Morgan Smith,Isabella Wong,Emily Chen,>90,Split,5
6ef23ac5-84f4-4d67-ad8b-46e82dce4b13,Inbound,Returns,Return request,,7391a018-688c-462c-a09b-83c7f9a9ba91,,29/08/2023 18:01,29/08/2023 18:03,29-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
0e9b21d1-cf42-47e4-a348-fed00cebac9c,Inbound,Order Related,Seller Cancelled Order,My ,e08f2c9e-b400-4a1e-a690-fc4305b72e49,,29/08/2023 23:28,29/08/2023 23:33,29-Aug-23,,,,,James Lopez,Jackson Park,William Kim,On Job Training,Evening,5
0f2c6717-d662-408a-b0bb-8b7ad6ff1f1a,Outcall,Product Queries,Product Specific Information,,28acb02e-f1b0-45e7-b2d5-fba325e37422,,29/08/2023 13:53,29/08/2023 13:56,29-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
332803da-eec7-4a49-b81e-d42ea83f3fd4,Inbound,Order Related,Invoice request,,bff5fd28-68f1-4665-83f9-274a87248b7d,,29/08/2023 23:19,29/08/2023 23:29,29-Aug-23,,,,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
3c4ed89c-b307-4c07-aa15-63893d4e802f,Outcall,Order Related,Seller Cancelled Order,,5c374e58-42b5-4127-a012-b5747feda44b,,29/08/2023 00:37,29/08/2023 01:45,29-Aug-23,,,,,Jeffery Galvan,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
92824dcd-6cf5-4242-96be-0c581789a707,Inbound,Returns,Reverse Pickup Enquiry,,d3a6c8ff-526a-4fd2-bc17-8e100b243372,19/08/2023 14:23,29/08/2023 12:02,29/08/2023 12:03,29-Aug-23,VADODARA,LifeStyle,597,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,4
b443847e-6604-4e3a-9038-c782a2793f70,Inbound,Feedback,UnProfessional Behaviour,,420c916c-9b6e-40af-b12d-1922e1d334fd,,29/08/2023 20:12,29/08/2023 20:17,29-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
66d8b694-fc11-43d2-9064-573e02160012,Inbound,Order Related,Seller Cancelled Order,,0abde8b9-cbdf-42a2-8760-348c90564c14,,29/08/2023 06:11,29/08/2023 06:24,29-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,1
6b23a6b7-ba03-4a0d-9a8d-87515fd5d93f,Inbound,Returns,Reverse Pickup Enquiry,Thank you?,5f8fc429-66f4-470c-a6ce-bb3a334c64b0,,29/08/2023 16:35,29/08/2023 16:36,29-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
6dafa0f0-c6e6-42f4-ba0e-9f8bc20b2015,Inbound,Returns,Return request,,9772a09b-1c69-4ecf-9da0-9ba8b09b5c03,,29/08/2023 16:37,29/08/2023 16:40,29-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
a0fe69d0-373d-43f3-91ca-6900455b72ab,Inbound,Returns,Fraudulent User,??? ,56454c37-f6f2-4ce5-b1d0-3fe565efb711,,29/08/2023 17:55,29/08/2023 18:16,29-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,5
3c34e626-f5f9-4491-95a5-ea02fe3437a7,Inbound,Order Related,Delayed,,7bc9dac1-ef62-40fd-8536-303223bd676c,20/08/2023 12:52,29/08/2023 14:40,29/08/2023 14:56,29-Aug-23,BEHROR,Mobile,31999,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
377266bf-6bbd-4b3f-97aa-69d8f0adaf1e,Inbound,Returns,Return request,,33804781-b539-4679-a89e-10173feb37b9,,29/08/2023 22:13,29/08/2023 22:17,29-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
fbc259db-b923-4250-b238-43b805eddd4c,Inbound,Order Related,Delayed,all good,f416a143-d55a-46e2-932d-993f4434e407,,29/08/2023 07:30,29/08/2023 07:35,29-Aug-23,,,,,Matthew Calderon,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
f76b43b2-e12c-47ea-846d-8cf80dc02570,Inbound,Order Related,Order Verification,,11cf3b11-5be7-47a8-b0dc-366f6a729240,,29/08/2023 14:47,29/08/2023 14:47,29-Aug-23,,,,,Kevin Lee,Harper Wong,William Kim,On Job Training,Evening,2
805d132a-c945-4c74-b7c5-93abe49f3d5b,Inbound,Order Related,Order status enquiry,,1d4ae4ee-d596-4d46-847f-8c567fa97423,,29/08/2023 10:31,29/08/2023 14:30,29-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
76bc4594-b682-4ab0-bc36-0c603f9c29bb,Outcall,Order Related,Order status enquiry,Satisfied,0972c1ff-9350-414f-a547-9d8c2f93d430,,29/08/2023 13:51,29/08/2023 15:01,29-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f0e21578-2771-44e9-83cd-e702ba2a6e37,Inbound,Feedback,UnProfessional Behaviour,,f60308d1-f941-47b7-a7c7-414f7784f7cd,,29/08/2023 14:39,29/08/2023 14:44,29-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
f18db465-f7c8-455d-a00d-a9a877789087,Inbound,Product Queries,Product Specific Information,,f2bce2d0-a42e-4dab-965e-33586a7acbf4,,29/08/2023 15:53,29/08/2023 15:58,29-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
31c38b23-5882-46a2-8c5b-3ff60adc3169,Inbound,Order Related,Priority delivery,,01720a89-88dd-4233-b3cb-a882b23c13bc,,29/08/2023 18:27,29/08/2023 18:30,29-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
1f4e1391-8ee3-4cc6-8fd8-e988e9c65b56,Inbound,Returns,Return request,,b0bf1d73-0968-43ae-90d0-2ab27397e87b,,29/08/2023 09:49,29/08/2023 09:57,29-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
436ab59e-f6c4-4c6a-a315-7c3a60cd3c28,Inbound,Refund Related,Refund Related Issues,,9eec7b2b-9b37-4396-af49-7651f4a2f6fd,,29/08/2023 07:40,29/08/2023 07:42,29-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
773e17f4-ae7f-4676-a021-74f600a72a36,Inbound,Returns,Reverse Pickup Enquiry,,096b1beb-0f23-479f-8dfc-a7ee232140cf,,29/08/2023 08:49,29/08/2023 09:07,29-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8a2ad97e-84d0-4be7-8f35-fee85500d42f,Inbound,Returns,Wrong,I am glade to support you,172f46f9-2586-4978-929b-42e036a78add,,29/08/2023 21:37,29/08/2023 21:39,29-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
cf856d0e-773e-45bf-8d01-bcf5966e1930,Inbound,Order Related,Installation/demo,My issue is not solved ,d50e904f-cf02-4a8f-8a59-aefa518c3673,,29/08/2023 12:03,29/08/2023 12:08,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
8787790f-e88c-49a2-873e-8803193a580f,Inbound,Order Related,Priority delivery,"The conversation was literally good...but the ?? mic was used by consultant wasn't in good condition so, the audio was very bold and unclear. Try to improve your audio quality. ",8d7aeec7-74fc-4123-a3d9-8601005c6aa2,,29/08/2023 19:19,29/08/2023 23:01,29-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
223d4c42-b814-4b3e-8184-b4d14d7f6ee9,Inbound,Order Related,Priority delivery,,7e16366d-eb19-40ca-bca5-309524f21cd9,,29/08/2023 07:16,29/08/2023 07:17,29-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
b2ecbb44-350e-45b7-9d93-970f3e025072,Outcall,Payments related,Online Payment Issues,,39783649-fb05-4efb-9e17-e9e3b505d72f,,29/08/2023 22:38,29/08/2023 23:05,29-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,4
22131251-7c85-4616-b08c-96d25cdcc974,Inbound,Shopzilla Related,General Enquiry,,ff0b3990-db36-4e6b-9029-faa6c52ee9bf,,29/08/2023 13:56,29/08/2023 13:57,29-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
17357fb4-2b22-4aa0-91d2-d17fa01ddd54,Inbound,Returns,Return request,,56c7f74b-bd7b-484a-9859-6a72c3b17113,,29/08/2023 15:12,29/08/2023 15:15,29-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fca333d2-938e-4a58-bf89-8bc73da36726,Inbound,Order Related,Order status enquiry,,416f3652-aa73-48e4-b13a-8756ab5001f2,,29/08/2023 19:00,29/08/2023 19:41,29-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
6dbeaa74-d97b-4f20-922b-50908703291d,Inbound,Order Related,Order status enquiry,,6e107a03-fc3f-472c-b77e-40e258f9e625,,29/08/2023 11:28,29/08/2023 11:37,29-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
f3289060-e4ab-4747-a7dc-4d185001306b,Inbound,Refund Related,Refund Related Issues,good ,560170bf-a509-452f-b4ad-abfa7c7f9e9c,,29/08/2023 11:33,29/08/2023 11:35,29-Aug-23,,,,,Stacy Singh,Aiden Patel,John Smith,>90,Morning,5
6876e087-9d7e-400a-8020-6747c9ef21c2,Outcall,Returns,Fraudulent User,,a63fbfd9-d87c-4f5d-bc95-c27996060ef9,,29/08/2023 21:35,29/08/2023 21:50,29-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
193bf8fc-f543-4cb0-8915-a0fb587bb51f,Email,Returns,Wrong,,c2266239-8bda-4c9e-b472-451469981030,,29/08/2023 12:30,29/08/2023 12:38,29-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
6ab33afd-33d7-4257-8b14-720ce6a7f3e5,Inbound,Feedback,UnProfessional Behaviour,,12774e37-49ba-4607-ba01-fe98bdd36a3c,,29/08/2023 11:06,29/08/2023 11:08,29-Aug-23,,,,,Bethany Lee,Olivia Suzuki,John Smith,31-60,Morning,5
e6e48b87-a833-4b21-be9a-ba2c904d96b8,Inbound,Returns,Return request,,f96e7584-d522-47fe-8489-24f12ce2375b,,29/08/2023 17:21,29/08/2023 17:28,29-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4c0c3265-513b-4bb9-8df8-6d1084739231,Inbound,Order Related,Installation/demo,who will support to customers ?,9c18451a-6e84-45a4-9ed4-f78e8338b63c,22/07/2023 09:19,29/08/2023 21:58,29/08/2023 22:16,29-Aug-23,VISHAKHAPATNAM,Home Appliences,44490,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
f826e08d-4fcc-4fe3-9744-1a9df8c4fb7e,Inbound,Order Related,Customer Requested Modifications,,bba006b1-8ba2-4c62-90da-effba0fbbeb6,,29/08/2023 12:25,29/08/2023 12:26,29-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0f9f18c1-7bba-4590-96d5-4c1dd9023b22,Inbound,Returns,Service Centres Related,,1e2491bf-52db-468d-afed-74877582c340,17/02/2023 20:07,29/08/2023 11:54,29/08/2023 11:56,29-Aug-23,BETTIAH,Electronics,1599,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
be0925e2-5d59-416d-9bc2-cfd727e7a06c,Inbound,Order Related,Order Verification,Improve your payment detection system. Because my payment is detected as fraud. But that's not true ,183da903-fd6b-4271-b474-eace870ebad3,,29/08/2023 06:56,29/08/2023 07:11,29-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
ed077e64-17e4-48b3-a581-8307add42e84,Outcall,Refund Related,Refund Enquiry,,2e1b5148-dc00-4b33-9ba8-ffde14a8d874,,29/08/2023 16:41,29/08/2023 16:44,29-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8f8f6735-95d8-4269-b769-1f00fd23e1c6,Inbound,Product Queries,Product Specific Information,Thanks for Shopzilla,0d00a3d7-a543-48d3-91ee-92fa779aa35e,,29/08/2023 16:48,29/08/2023 16:53,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
215da83c-13ce-4b9c-a751-376135d04c9f,Inbound,Order Related,Installation/demo,,0daa13c7-22f7-48da-beea-f835547e0c62,,29/08/2023 09:28,29/08/2023 09:47,29-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
6a29b8b8-e074-4288-9700-473223e8887f,Inbound,Returns,Return request,,0d25af8f-c90a-435a-a3b0-283bbf25be4f,,29/08/2023 13:35,29/08/2023 18:30,29-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,4
698658be-a169-4ad1-bb74-35220f5bb5ce,Inbound,Returns,Return request,Thik ,f22bf8bb-72ad-4423-b17d-298046b4bf70,,29/08/2023 13:34,29/08/2023 13:35,29-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
4516ad85-84e7-49f3-833e-244336c295d1,Outcall,Returns,Reverse Pickup Enquiry,,4d970293-30c8-41a2-874c-f3491e7a0d42,17/08/2023 22:17,29/08/2023 23:51,29/08/2023 23:53,29-Aug-23,HOWRAH,Home,299,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
754a8e58-b276-4cc3-83a6-dc183600c5fb,Inbound,Returns,Reverse Pickup Enquiry,,9bb53cdd-2c81-40e8-b3ba-1b774056c69d,,27/08/2023 21:40,29/08/2023 15:13,29-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
02063b69-4b6a-4d3c-a138-b1797e4695be,Email,Returns,Fraudulent User,I don\u2019t have any issue.,d43e2f00-8de5-4cb0-93cb-b3a3ee74537f,,29/08/2023 14:58,29/08/2023 15:01,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a820cb56-6270-418a-9fa2-90acb70c417f,Email,Order Related,Installation/demo,Fully Resolved,407d2e10-c710-4835-bfe3-3d46915db80e,,29/08/2023 17:35,29/08/2023 17:49,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
b7e22acd-4fb7-4f8d-8916-17a5b165c10f,Inbound,Product Queries,Product Specific Information,,878dcf6e-0307-4a33-823c-f974ea0b192f,,27/08/2023 00:12,29/08/2023 21:05,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
f1afcc11-1a9d-45f3-b1a7-464a6a0e0f36,Outcall,Order Related,Order status enquiry,Yes,9b1092c1-9d8a-42ee-a2ac-27c142fd09b0,,29/08/2023 09:25,29/08/2023 09:34,29-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c146ed7e-8dfc-4d86-9db1-e7747faadda6,Inbound,Refund Related,Refund Enquiry,Support executive person was very polite ,8669c03e-be05-4836-9f27-dd13222680ab,,29/08/2023 15:50,29/08/2023 15:52,29-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
a0b00759-3d07-4e86-bd9d-9d9081e61923,Inbound,Shopzilla Related,Shopzila Premium Related,Good,0fcc5f36-2339-4d89-9a72-c223d5a57f79,,29/08/2023 07:04,29/08/2023 07:11,29-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
07c9eda6-c8a8-46c6-9fe4-2cdd7b3e70aa,Inbound,Returns,Fraudulent User,,ef8724ae-bfdd-4b64-a8b5-4f2c9d9e690d,,29/08/2023 14:00,29/08/2023 14:05,29-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
890a95e7-a874-4a76-9d48-7411d0d392c3,Outcall,Returns,Missing,,03a99cef-2418-4304-a42d-b2a85717213f,,29/08/2023 13:16,29/08/2023 14:47,29-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
9c297d99-8c4e-481a-a43d-97b6ef7b2612,Inbound,Cancellation,Not Needed,You are ginesys guy,32433265-8271-4389-a96e-11b3f52a07b4,24/08/2023 00:35,29/08/2023 13:28,29/08/2023 13:28,29-Aug-23,AHMEDABAD,Mobile,10999,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cd631d8e-43fa-4c4f-9c85-c0a012189c1d,Inbound,Returns,Reverse Pickup Enquiry,,2ef71819-18e2-4096-a70c-a0d8f30a4938,,29/08/2023 08:43,29/08/2023 09:41,29-Aug-23,,,,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,5
5cb76069-af40-4928-9c57-e4f52e165caa,Outcall,Order Related,Priority delivery,,fea497bd-e423-454a-ab7b-0c50896d6b91,,29/08/2023 12:43,29/08/2023 12:49,29-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
bc15d9b0-0021-4711-b967-51dd09f33393,Outcall,Returns,Reverse Pickup Enquiry,,97116503-d580-41ac-bd91-065b63e5662a,,29/08/2023 21:37,29/08/2023 21:37,29-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
eca94c1a-bea5-4ea2-9b5d-21bdfa8217b6,Inbound,Returns,Reverse Pickup Enquiry,,d13c28bd-196d-40fb-b90f-9a6f05fccc6c,,29/08/2023 06:09,29/08/2023 06:18,29-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
48493f6f-b380-428f-8806-417aae801bb4,Outcall,Returns,Service Centres Related,Helping guy and talked to resolving issue,4d29632b-8523-4da4-b267-186d849e453e,,29/08/2023 13:02,29/08/2023 13:06,29-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
0c4f00d7-c1ee-4c5d-b0fc-e7f433618393,Inbound,Returns,Reverse Pickup Enquiry,,99452237-4b69-48b8-9a20-287287c2efb3,,28/08/2023 16:10,29/08/2023 15:54,29-Aug-23,,,,,Kimberly Davidson,Noah Patel,Emily Chen,>90,Split,5
0b137be8-4a3f-4074-9250-55284e775a2e,Inbound,Order Related,Delayed,,3af6ad09-abbe-4201-a98d-4a0a4aecd100,,29/08/2023 09:45,29/08/2023 09:46,29-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
e97ca9e6-0686-4d16-94e7-9bf0ddab52a4,Inbound,Refund Related,Refund Enquiry,,9dcec1d5-14b1-426a-ae02-1f4e8afcbfcb,,29/08/2023 18:57,29/08/2023 19:00,29-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
a4749268-4d6d-4fbe-9526-12d5253da3ec,Inbound,Order Related,Order status enquiry,,ad81f488-8520-4738-9d59-73dd8e548c04,,29/08/2023 20:46,29/08/2023 20:48,29-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
763ca234-7122-407e-8316-f4a22480f896,Email,Returns,Reverse Pickup Enquiry,,fcfdb2a5-720f-4a65-93ea-aa90ffd8e9c6,,29/08/2023 14:27,29/08/2023 15:00,29-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ecf7a004-c565-4f0e-835b-dbd9693b4ee3,Email,Refund Related,Refund Enquiry,,97b5d01d-894a-4411-ace0-73cb1f9d45bd,,29/08/2023 15:54,29/08/2023 15:56,29-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
1e268938-afac-4dbb-b017-f5e6d59f9483,Outcall,Order Related,Order status enquiry,,a8472bef-6de9-44a8-b578-6256eeaaf5ee,,29/08/2023 18:50,29/08/2023 18:50,29-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
c0daa18d-25d6-4dd9-ae9e-1c3bc5de0bed,Inbound,Returns,Reverse Pickup Enquiry,I am very very happy ,48dac88c-e2d0-4f58-b960-9a725b9dda26,,29/08/2023 21:33,29/08/2023 21:48,29-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,1
2543bf27-820a-439f-b65e-350996f76c5e,Inbound,Returns,Fraudulent User,Bekar product chhi-chhi-chhi,ec7e6bb9-0b1e-405b-9c36-72778d704a41,21/08/2023 14:14,28/08/2023 17:57,29/08/2023 09:17,29-Aug-23,NEW DELHI,Electronics,2599,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
017e6761-4eea-4be2-ba97-4c833b19f793,Outcall,Returns,Fraudulent User,,afb17cfb-763e-4697-a55f-8e15e62da711,,29/08/2023 14:44,29/08/2023 14:51,29-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
2ba67d1c-48c8-4549-9f0c-574538856525,Inbound,Returns,Reverse Pickup Enquiry,Hii,80548f6f-d979-482b-8c66-000d0b0c3d9b,,29/08/2023 11:01,29/08/2023 11:02,29-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,1
73c19638-81d3-4951-bd47-107712df1b39,Inbound,Returns,Return request,Remove fake sellers from Shopzilla,bdafe0e4-c494-4ee3-bb08-97f9897e56ef,,29/08/2023 12:32,29/08/2023 17:28,29-Aug-23,,,,,Melissa Russell,Harper Wong,Emily Chen,31-60,Afternoon,5
c3e9a344-2471-4a4a-afcd-2ee8dd8a6102,Outcall,Returns,Return request,,a346067f-2b13-444f-90cc-28124bb43f12,,29/08/2023 12:48,29/08/2023 12:54,29-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
02d137ad-ab0d-4e2d-8546-8e86f92f5ecf,Outcall,Returns,Service Centres Related,,dbcbbb02-090d-4388-beab-a9dc9230059a,,29/08/2023 16:43,29/08/2023 16:48,29-Aug-23,,,,,Seth Williamson,Sophia Sato,John Smith,>90,Afternoon,5
0666d275-1daf-42b7-9595-22353d12dea7,Inbound,Returns,Return request,,5d75bba3-27ed-4b5c-8c05-430d825a7132,,29/08/2023 18:37,29/08/2023 18:40,29-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
afe26aed-4082-42c7-b235-d73a7a00e81a,Inbound,Returns,Reverse Pickup Enquiry,,313c15d3-af0f-4326-a2ac-4e66fcbeb737,16/08/2023 20:13,29/08/2023 07:24,29/08/2023 07:25,29-Aug-23,FARIDABAD,LifeStyle,7429,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
0efcb85a-eb11-4bcb-94f4-af3a688dd3a4,Inbound,Payments related,Payment related Queries,,44dffe59-7486-4b85-9227-b7343a00d371,,29/08/2023 23:19,29/08/2023 23:30,29-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,4
49ed1878-fa47-405d-b2f4-93415c493c94,Inbound,Order Related,Delayed,,55f287f8-b0b5-47ba-804e-7803ca96ab54,,29/08/2023 13:59,29/08/2023 14:27,29-Aug-23,,,,,Mr. William Adams MD,Noah Patel,Emily Chen,>90,Afternoon,5
e5ad7f48-2c5c-4535-b568-3a76427bcab5,Outcall,Feedback,UnProfessional Behaviour,Good ,e089a162-bb7b-445a-bba1-ecfffcbf8af6,,29/08/2023 13:48,29/08/2023 15:46,29-Aug-23,,,,,Adam Hammond,Olivia Suzuki,John Smith,31-60,Morning,5
0f7fd76c-fe38-4e79-b3f3-f0cb7b08de74,Inbound,Returns,Reverse Pickup Enquiry,,2ad8758b-76a2-4dce-8ff6-7a406665472f,,29/08/2023 14:44,29/08/2023 18:04,29-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
28965995-8dca-4d35-805d-e7dff337c45f,Inbound,Returns,Reverse Pickup Enquiry,Good,30164739-342e-4da2-8deb-40bbbb457b19,,29/08/2023 16:11,29/08/2023 16:13,29-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
3676f086-8898-4925-9797-e15c13cbe2d3,Inbound,Returns,Missing,,7126247f-9e33-4b0e-84c8-21003283a631,,29/08/2023 16:20,29/08/2023 17:07,29-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
a0465cd6-8112-4ac5-be6e-d37d5723f136,Inbound,Returns,Reverse Pickup Enquiry,,c03194a6-7457-4877-b075-9295874c78de,,29/08/2023 11:09,29/08/2023 11:11,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ab487ff5-12d1-4c80-9635-61240e0c4d7c,Inbound,Product Queries,Product Specific Information,,38ba8a33-437c-4073-a3e9-2d913528fc09,,29/08/2023 13:39,29/08/2023 13:40,29-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
fd51c255-941a-4de9-83ac-8b5a1ca61ce3,Inbound,Shopzilla Related,General Enquiry,Good service and great job to be a good person ,e5b4a51d-e28a-4e64-8a13-5ca48165353d,,29/08/2023 23:25,29/08/2023 23:27,29-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bb46a20f-558d-49ae-aa01-271389390312,Inbound,Returns,Wrong,,daf9f3ef-8a46-4935-b66c-c627a2a51d1e,,29/08/2023 09:02,29/08/2023 09:03,29-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
71942d35-24f7-4382-b1ee-1912fa7695cb,Inbound,Payments related,Online Payment Issues,,1011bd43-2c59-4947-95f4-6dce6e040b99,,29/08/2023 11:49,29/08/2023 11:51,29-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
c2eac210-f1a3-40cb-8b09-d3ee323e2835,Outcall,Shopzilla Related,Shopzila Premium Related,,56cd9d28-9e7e-4742-be24-8c1cfde12c01,,29/08/2023 12:37,29/08/2023 12:43,29-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
7f88e512-78c2-46f5-8a74-e66adef5dd86,Inbound,Returns,Return request,,6c6d40de-2213-429a-bbdd-8a83886cf2eb,,28/08/2023 23:02,29/08/2023 10:45,29-Aug-23,,,,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
132f651a-84da-4548-9ada-9bf20b41f321,Email,Shopzilla Related,General Enquiry,Bad service ,fda73c3f-cf7a-48e0-8951-160563faaa58,,29/08/2023 18:32,29/08/2023 18:33,29-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
7048b1a8-9584-40e5-b7c7-69227ca3f894,Outcall,Order Related,Priority delivery,,4de2c451-a3f5-4f1d-ac96-2484b4cf4920,,29/08/2023 14:17,29/08/2023 14:20,29-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
f4db3566-fea1-4d5e-bd9c-bffa972225de,Inbound,Order Related,Order status enquiry,,47d2359f-534f-43b9-9b5b-7c0e38c5623c,,29/08/2023 17:06,29/08/2023 17:06,29-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,4
243db2a0-735a-499e-bda4-db31dfb19ff2,Inbound,Returns,Wrong,,4f7610a5-8937-4196-80d4-c768a93f9e9c,,28/08/2023 19:11,29/08/2023 11:25,29-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,5
0cb19921-9dc4-4e19-8aeb-325e03b75e35,Inbound,Order Related,Delayed,,c5715389-acd0-492c-8032-3addb3f9c07b,21/08/2023 14:26,29/08/2023 17:28,29/08/2023 19:37,29-Aug-23,MADHUBANI,Home,179,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
686866ed-b809-4487-bda0-e2fd7858d5ec,Inbound,Returns,Reverse Pickup Enquiry,  helped me in solving my issues ,e8da1225-a831-450b-bb43-19da24eb1ff5,,29/08/2023 12:49,29/08/2023 12:51,29-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
3e4fd021-3b13-4015-ba82-8a292431ffab,Inbound,Order Related,Order status enquiry,,82158e7a-ad67-4583-be3a-7371d1f951f4,,29/08/2023 11:17,29/08/2023 11:26,29-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
90868047-a0cf-46da-b1b3-c62420d4a201,Inbound,Returns,Wrong,,aa4ff9e7-7539-4ea4-b1ea-0beb604f12f7,,29/08/2023 14:09,29/08/2023 14:12,29-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
bf7315eb-e50f-4c4e-93cd-c85fca732ca0,Inbound,Order Related,Delayed,Shopzilla Logistics Services Very Poor. Please Delivered My Order Today ,47fe237e-74c2-4cab-bc5f-2095576698ec,,29/08/2023 17:39,29/08/2023 17:45,29-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,4
30a3b35b-e142-46dd-97c9-41193fc2ac46,Outcall,Returns,Return request,,8395462b-20db-41d4-8a73-c3ed920274da,,28/08/2023 20:36,29/08/2023 00:15,29-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
98990326-02f5-4fec-8834-92f45b56163c,Inbound,Order Related,Order status enquiry,,aaf60a32-98e4-417a-b152-80f07c613ab3,,29/08/2023 13:46,29/08/2023 14:19,29-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
90686a9b-8253-4f3b-bec1-d8c5af5855ad,Inbound,Cancellation,Not Needed,,2fa7413d-2035-43ab-b54d-364fa31cd002,,29/08/2023 18:00,29/08/2023 18:01,29-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
7ace0cf5-9e6d-4fa6-8280-8837b64a6077,Inbound,Order Related,Order status enquiry,,f30d5669-ca14-4847-97dd-665c27faabd1,,29/08/2023 12:50,29/08/2023 13:14,29-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5014d171-da43-454a-98ad-b64cae94ba3a,Inbound,Returns,Wrong,Thanks ,43bb17f4-be94-4dd7-882c-777741300d88,,29/08/2023 11:55,29/08/2023 12:01,29-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
bb14be97-d56e-4537-8d3c-cae6012c6407,Inbound,Returns,Missing,I'm so happy ,6f07ae29-8af5-4e50-84a9-c2bdff97fe97,,29/08/2023 10:06,29/08/2023 10:09,29-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
ad54b3e0-7e6e-471b-bbec-9799f7081864,Inbound,Returns,Service Centres Related,,c9811e3c-a111-4375-ac4e-9399665333be,,29/08/2023 16:20,29/08/2023 16:21,29-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
d3cd9c3b-0db2-4a7d-8c0b-c658ec7f56b1,Inbound,Returns,Wrong,Very nice,0e4d134a-5ba7-4d78-8b0a-3eac9ff11e25,,29/08/2023 16:48,29/08/2023 16:53,29-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
e72eed36-9b38-4a06-a515-475b4e485d79,Inbound,Returns,Return request,Thank ,f072d837-3f90-4f36-b71c-8342ffd2f22a,,29/08/2023 11:37,29/08/2023 11:46,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bfc2b64b-e48a-4317-82a9-1676744c2d76,Inbound,Returns,Return request,,cfece787-86e3-4345-91ba-5e31d654387f,,29/08/2023 15:06,29/08/2023 15:24,29-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
98bbc38d-bdb8-4006-a7ea-4137a9419c63,Inbound,Order Related,Order status enquiry,Very very bad  ,5a98ba32-fc5d-4bef-94ac-db94a42945b4,,29/08/2023 23:07,29/08/2023 23:09,29-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,1
736db3c5-da0f-4a48-beb3-619ac81c5643,Outcall,Order Related,Order status enquiry,,c9a53cf5-5db9-4c49-86d2-9bffb78bec54,,29/08/2023 12:38,29/08/2023 12:39,29-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
006bd587-d6db-44c9-a8d4-aad5bac4667e,Inbound,Order Related,Order Verification,,3361a5ed-9970-4470-849e-6898183c27a0,,29/08/2023 16:23,29/08/2023 17:23,29-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
c56eb80a-7504-4127-b6e4-87ca6e8b633a,Inbound,Order Related,Order status enquiry,,724c4612-4ac5-44b6-b0e6-f34868564e88,,29/08/2023 18:52,29/08/2023 18:54,29-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
78069fe5-0a57-4282-90c7-aa1e58d4c0ce,Inbound,Returns,Damaged,Great,fccbc1b5-d5d4-444a-8a6b-ab8d95dc5574,,28/08/2023 21:24,29/08/2023 07:57,29-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
0de961a9-5b4b-49fa-bbe8-4abdeff54825,Outcall,Order Related,Order status enquiry,,cffad479-36b9-4e44-bae6-9a0eae0350da,,29/08/2023 14:55,29/08/2023 15:34,29-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
10419f0f-8e38-40f2-8e4a-9b84a43ca725,Inbound,Returns,Reverse Pickup Enquiry,,144655f2-caee-47af-9688-69426633aeb7,,29/08/2023 09:26,29/08/2023 09:27,29-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
d3970a20-ed75-4e99-86f8-0d4eb346b3b0,Outcall,Returns,Reverse Pickup Enquiry,Very very,5e150e2f-05d5-4622-af27-5faed8e21620,,29/08/2023 14:13,29/08/2023 14:19,29-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
03cfefcc-095a-4368-875e-e73cc34739c1,Inbound,Returns,Return request,,b209e09a-a529-4ec2-89af-8f85b3c4a44d,,29/08/2023 16:38,29/08/2023 23:45,29-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
86d98528-0a3b-4ac1-8dea-62058bc0ae1d,Inbound,Order Related,Order status enquiry,Thank you Shopzilla ,4543e767-5637-47af-8f9d-b192cc675bda,25/08/2023 12:16,29/08/2023 13:51,29/08/2023 13:56,29-Aug-23,AURANGABAD,Books & General merchandise,194,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,1
234a72d5-a9d5-41c4-a85a-04528012c599,Outcall,Returns,Reverse Pickup Enquiry,,75a83d0c-f835-429a-8e96-66717ff85603,,29/08/2023 10:46,29/08/2023 10:48,29-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
25151ea8-4b6f-4f6a-95a0-a3de34f7572e,Inbound,Order Related,Delayed,,48b96f7a-7f6a-42cb-a36b-764a8d8405de,,29/08/2023 12:01,29/08/2023 12:19,29-Aug-23,,,,,Andre Hunter,Lily Chen,Michael Lee,>90,Morning,5
8bd0e738-1bd9-4691-967b-336d9817dff9,Outcall,Returns,Return request,,495cbc16-4b08-4222-9836-2b6252d7219a,,29/08/2023 14:20,29/08/2023 14:24,29-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
42ed789d-0aea-4eb5-bcde-2f025e863b85,Inbound,Returns,Return request,return reason option should be simple and easy to understand the customer.need to impoove.,e6f187f2-18fe-45b2-9847-8ef1e1cdc213,,29/08/2023 22:31,29/08/2023 23:50,29-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
aaaedd71-2515-46b4-8bae-bbda1ba87830,Outcall,Order Related,Delayed,,2406c5d9-0ec1-44c8-8329-0cd245df43ec,22/08/2023 11:56,26/08/2023 16:50,29/08/2023 08:00,29-Aug-23,REWA,Books & General merchandise,567,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
fb6bdaf5-7909-4281-8d8a-d5151335ea2f,Inbound,Returns,Return request,Very nice ,4d726d2a-df7a-4751-8bfc-62b564a5a667,,29/08/2023 08:12,29/08/2023 08:17,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d55975bb-e8d2-460e-8938-fafe28a24a77,Inbound,Returns,Fraudulent User,Plz provide proper customer care no.,b27b0527-4a4b-4c45-adc0-274502979ac9,,29/08/2023 20:50,29/08/2023 20:52,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b223fa48-a2ed-4aad-9d76-828b1455cce2,Inbound,Returns,Fraudulent User,,bc0d7865-c01a-44a7-8f86-8e0947651e47,,29/08/2023 12:10,29/08/2023 12:15,29-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
63237b8a-2602-4e8f-a001-6d9675968bb4,Inbound,Order Related,Installation/demo,,f3e9a18d-6d64-4ebe-b51c-0839ab2146b1,,29/08/2023 15:42,29/08/2023 15:44,29-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
e4166415-89fc-4065-bf91-471b7521b8dd,Inbound,Order Related,Order status enquiry,,a8be8985-c321-42f1-8996-d80f4971df36,,29/08/2023 19:22,29/08/2023 21:07,29-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b143ddd7-c18d-402e-83f8-3e276af0687a,Inbound,Order Related,Order status enquiry,,725b5724-c7c8-43df-a189-42c787918da2,,29/08/2023 20:48,29/08/2023 20:49,29-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,1
c6bc67e0-9500-40c5-a399-9b60084960ca,Inbound,Payments related,Payment related Queries,,ad738e68-853d-4790-ab40-18bd76fc6dd8,,29/08/2023 01:26,29/08/2023 01:32,29-Aug-23,,,,,Jenna Moore,Aiden Patel,John Smith,>90,Morning,4
6b3c738c-bb4f-46b1-b40b-cd59c8845b1e,Outcall,Returns,Reverse Pickup Enquiry,,44214058-8dda-4a32-a688-80c2f457a5c9,,29/08/2023 13:43,29/08/2023 14:13,29-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
e4411720-dba2-4016-9aae-bf763995a758,Outcall,Product Queries,Product Specific Information,Why my order is on hold even after making payments through Shopzilla pay later?,1f29a940-c963-4829-8330-b15ba8b6dbad,,29/08/2023 08:11,29/08/2023 08:26,29-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
221ae773-cd20-4667-a1ad-e5ab7d8168a5,Inbound,Returns,Reverse Pickup Enquiry,,ba28d160-b201-439e-9521-46c423703649,,29/08/2023 13:39,29/08/2023 13:41,29-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
04d11744-3ca6-443a-be9a-1d6343479fb4,Inbound,Shopzilla Related,Signup Issues,Gud nice person. Speaking skills is awesome of this lady.,d94dbf3a-a6ac-4f3d-89df-fced0192a9ca,,29/08/2023 10:37,29/08/2023 10:37,29-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
cd8be551-0791-41ca-8c0c-651de91d968c,Inbound,Order Related,Seller Cancelled Order,,631bad0e-5388-4e90-91fb-833b8cadf035,,29/08/2023 11:18,29/08/2023 11:54,29-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
488b015f-d2b2-4c18-945f-7cd293c8db3d,Outcall,Order Related,Order status enquiry,Very good ,fed5c72c-a63b-4714-933c-96c23a2af2d1,,29/08/2023 13:06,29/08/2023 13:09,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2f9a4134-55c7-4a0a-af5b-bc19a606e952,Inbound,Returns,Wrong,,392b9b64-6c77-4729-8938-931377e24043,,28/08/2023 14:30,29/08/2023 11:20,29-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
ef31c143-6801-4190-b980-c7581a890645,Inbound,Returns,Reverse Pickup Enquiry,,56784f05-e6ed-4ad4-83d2-418f49210897,,29/08/2023 19:18,29/08/2023 19:19,29-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,4
75e66a42-439e-426f-abf9-2046c738c7c9,Inbound,Returns,Damaged,,dcca8294-0da3-4340-814c-aea9ae5bacb9,,28/08/2023 20:46,29/08/2023 09:45,29-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
478faa8f-3058-4a28-8679-bd7e8f174277,Inbound,Returns,Wrong,,1748e29c-691b-4baa-8372-c470e015c2e2,,29/08/2023 10:05,29/08/2023 10:06,29-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
2db3efc3-ba9d-4bca-8a3d-64da5d6db4c4,Inbound,Returns,Wrong,Good representative ,7db86247-9b6a-42fb-b603-b5ebcf43a0d2,,29/08/2023 20:12,29/08/2023 20:13,29-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
2519f56b-2890-4d7f-b94d-00faad82c56d,Inbound,Order Related,Invoice request,I did not received my invoice of last order ,b09a0544-55a9-4075-926a-e8747d6e2bb0,,29/08/2023 23:29,29/08/2023 23:37,29-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
c956a0da-1efa-4725-859f-983ef6f8c0b3,Inbound,Refund Related,Refund Enquiry,Please solve my issue,8cfeca1a-aace-4bc2-b317-255acd46f81c,25/08/2023 14:49,29/08/2023 10:56,29/08/2023 11:20,29-Aug-23,KENDRAPARA,LifeStyle,799,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
a884aced-503b-4d56-bffe-c30e110ff258,Inbound,Refund Related,Refund Enquiry,,9d91b010-78a7-4aba-9251-464e2433b943,,29/08/2023 15:53,29/08/2023 15:54,29-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
0e60aae9-5df8-4adc-adf5-5a2289fae724,Outcall,Order Related,Order status enquiry,,166ae0ee-b08d-4772-aa96-94d3b118a505,,29/08/2023 08:58,29/08/2023 08:59,29-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
7b57817d-ef6e-46bd-808e-f11de046b68a,Inbound,Returns,Reverse Pickup Enquiry,Excellent ??,2bceb7b5-7343-43cd-8009-90321484164e,,29/08/2023 10:22,29/08/2023 10:32,29-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
f0c765a7-1ad8-459d-abad-65ee8064b69c,Inbound,Order Related,Delayed,I am very happy ,111569ea-a2e3-4686-b19c-9d4446887671,,28/08/2023 22:54,29/08/2023 00:15,29-Aug-23,,,,,Richard Oconnor,Mia Yamamoto,Emily Chen,0-30,Evening,5
aef25905-d000-4da5-bc83-95a7f5f201be,Outcall,Order Related,Order status enquiry,,d0cb89dc-622d-464b-b83d-6357cd3f7bd1,,29/08/2023 10:43,29/08/2023 10:44,29-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6ebf2471-c870-4eda-964a-8838f0f0c6cd,Inbound,Returns,Missing,Very well helped ,5c745954-8122-4e86-92e5-6b22afad2d42,,29/08/2023 17:15,29/08/2023 17:30,29-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
7eb330b5-0154-4158-9ccf-fb6913d3ce76,Inbound,Returns,Fraudulent User,,5a7c0049-d2aa-4cc0-845a-299936a608c5,,29/08/2023 16:13,29/08/2023 16:18,29-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
4b8c2aed-6697-424b-966b-f7cb58c91011,Inbound,Shopzilla Related,General Enquiry,,7b69e6c0-18e3-4083-8bcd-26d199ed58d8,,29/08/2023 18:04,29/08/2023 18:12,29-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
893ccd88-d2af-4029-9410-3b16c7ad4709,Inbound,Returns,Reverse Pickup Enquiry,,593cfcff-bba9-4120-af82-91d4c50206b9,,29/08/2023 20:17,29/08/2023 20:18,29-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
83451cb7-c6b6-4025-8f3d-0d38678a1513,Inbound,Returns,Fraudulent User,,0d5d0ac4-98e5-4b99-834a-964132e21be7,24/08/2023 12:08,29/08/2023 08:21,29/08/2023 11:55,29-Aug-23,PATNA,Books & General merchandise,179,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
eb9bc9a3-ac4e-4dc1-9d8f-eaa587e82ac3,Inbound,Returns,Wrong,,f4f66eb5-467e-4c0a-ab7d-4e5cd0bc7ad3,,29/08/2023 11:09,29/08/2023 13:27,29-Aug-23,,,,,Samantha Warner,Emily Yamashita,John Smith,>90,Morning,5
6ef3d310-fd96-49ae-b63b-922e63e21211,Inbound,Returns,Wrong,"Please improve quality of your services, thank you.",c0c56bb0-e829-4bf5-81f7-0e216f077cba,,29/08/2023 19:02,29/08/2023 19:04,29-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b88ab2d9-0fa4-4528-a2f1-04625e82c583,Inbound,Order Related,Order status enquiry,,0a46cd17-237f-490f-9db6-98805362ce9a,,29/08/2023 14:23,29/08/2023 14:26,29-Aug-23,,,,,John Barrett,Aiden Patel,John Smith,>90,Morning,3
c5ab913c-e1b5-4f4a-adbf-677e5ec429e2,Inbound,Order Related,Order status enquiry,,bc91afbb-369b-416b-b6d1-abbb11d2eb92,,29/08/2023 17:55,29/08/2023 18:23,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
174a5289-1265-4cd9-87b4-dabe9364aef8,Inbound,Returns,Reverse Pickup Enquiry,,4a85d41f-d7df-4640-acfc-b7bcb88cf3e5,,29/08/2023 21:42,29/08/2023 21:43,29-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b55174f9-6aaf-47a3-a6a0-1d3fd0068c59,Inbound,Order Related,Delayed,,bace676a-e591-4a24-b7b9-4a20deed93e1,16/08/2023 15:05,29/08/2023 14:32,29/08/2023 14:33,29-Aug-23,NAGPUR,Electronics,300,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
bb69b8e1-ebd6-4277-abf1-e5101f823bf5,Inbound,Order Related,Delayed,,8fdc6481-8c00-4ad8-a103-df96e90537be,,29/08/2023 09:06,29/08/2023 09:10,29-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
65e63954-93d6-4990-9028-f37b94b6190b,Outcall,Returns,Reverse Pickup Enquiry,,5c6dfc38-3240-404f-aa50-0d0aaeb8e784,,29/08/2023 10:13,29/08/2023 10:15,29-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
24406612-e352-4f70-8b21-99a39a9fef96,Outcall,Returns,Reverse Pickup Enquiry,,bc8acf43-2a37-4313-9963-f80343641ab0,,29/08/2023 13:00,29/08/2023 13:05,29-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
bda8ec0a-a0a3-431f-8f32-c1dba28ebcc9,Inbound,Order Related,Order status enquiry,Thanks ,47819825-f3d5-4000-b2eb-f433487a9a3d,,29/08/2023 20:00,29/08/2023 20:01,29-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
dbc33f62-d4a0-4d91-84f2-cd127eba4134,Inbound,Order Related,Delayed,,b149ee0d-c33a-4786-9a83-1fd82ad6ca50,21/08/2023 01:30,28/08/2023 09:59,29/08/2023 10:13,29-Aug-23,SURAT,LifeStyle,4859,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
af8e440c-69d3-4fb1-9ebc-e2cd8b9a6603,Inbound,Product Queries,Product Specific Information,,251247b2-6e3a-4fe8-8226-b698b1e9f6e4,,29/08/2023 18:47,29/08/2023 21:15,29-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
ebe82f2d-b9cb-4784-b737-3f925a52e12c,Inbound,Payments related,Wallet related,,033bb8d0-6510-4b09-9ad0-8bd7ac7d4d96,,29/08/2023 20:06,29/08/2023 20:10,29-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,4
42c24eed-b581-4a46-be6a-baf0d82f87ed,Email,Order Related,Customer Requested Modifications,,805e3bbd-2b6f-49b7-a85a-e96a6084563b,,29/08/2023 10:14,29/08/2023 10:15,29-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
0ef4bd6c-9242-4a58-b47b-d324fc0010b2,Inbound,Returns,Reverse Pickup Enquiry,,6d67ebe3-3d1e-4c98-8958-4ca0f917f400,,29/08/2023 16:02,29/08/2023 17:26,29-Aug-23,,,,,Sara Moreno,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e01671c0-7841-4075-8b2f-f474d0983064,Inbound,Order Related,Order status enquiry,,b2ad6c45-4869-4faa-8e92-494bdd8ef93e,,29/08/2023 20:06,29/08/2023 20:08,29-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
743e68f9-c03d-4535-8e59-189af44b6090,Inbound,Order Related,Delayed,,d445d4a1-89eb-4023-a5dd-d4996b79f864,,29/08/2023 10:39,29/08/2023 18:09,29-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3a94ad91-e7f9-4bf0-be9e-f7071bf5d705,Outcall,Returns,Return request,,fc5d2173-870c-4a1c-a4ca-b19c565f9b47,,29/08/2023 12:01,29/08/2023 12:11,29-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,5
4a536a50-ddb2-48d3-9a20-3b67a827c0ee,Inbound,Order Related,Installation/demo,,7cb8da4a-3544-4613-893d-6a682a132af2,,28/08/2023 23:55,29/08/2023 09:46,29-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
e4545c6a-93ad-4ae4-98fa-166deab69e48,Outcall,Returns,Return request,Good ,c28ccb46-fe24-44dc-b2e5-7cf73876ad94,,29/08/2023 11:28,29/08/2023 11:32,29-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
90eaf184-25d2-4122-9f44-63671a5ebb45,Inbound,Order Related,Order status enquiry,4,43f672b8-fd1f-4375-90e1-b7fbf0798a81,,29/08/2023 12:39,29/08/2023 22:21,29-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
6c204858-aa21-41fe-a39d-92972a710b5c,Inbound,Returns,Reverse Pickup Enquiry,,90a98834-3f91-447d-ba9e-a97f1e197e79,,29/08/2023 20:28,29/08/2023 20:31,29-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
3b73e400-8ec1-4f5c-927c-8e4af3ad9510,Inbound,Returns,Reverse Pickup Enquiry,I'm not able to return my order,8d578029-9267-4bfe-b9d5-61c6e04883c7,,29/08/2023 21:35,29/08/2023 21:47,29-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
b7691818-595c-4867-bfd2-a4f1c3df35be,Inbound,Order Related,Delayed,,6029b39f-ada2-46a4-98a1-699bd20ef952,,29/08/2023 08:55,29/08/2023 08:58,29-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,4
da5b0c27-2b4a-4fe4-90d7-7dfbc7c288d1,Inbound,Returns,Missing,,c007df69-351f-4e1f-b5d8-4c93e9aa8da6,22/08/2023 14:24,29/08/2023 10:00,29/08/2023 10:04,29-Aug-23,DHANBAD,LifeStyle,399,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
4eb77217-52c3-4f68-896c-f32519c64997,Inbound,Product Queries,Product Specific Information,Please allow partial cancellation on grocery orderAnd improve your packaging and delivery service and make it tamper proof ,dbce5c72-66df-447f-998c-0889c5406686,,29/08/2023 14:53,29/08/2023 15:00,29-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,3
73faf40e-6086-4a0c-ac53-3d6533a2b03f,Inbound,Order Related,Invoice request,,60e2218d-522d-4adf-b788-d1949182f2c3,,29/08/2023 12:35,29/08/2023 12:41,29-Aug-23,,,,,Kathy Decker DVM,Amelia Tanaka,Michael Lee,31-60,Evening,5
98453537-644c-4e1a-b9c8-61a5c6cb7cd4,Inbound,Returns,Return request,make all products refundable,73f9b76c-05c3-43f2-9642-b4504c9989b2,,29/08/2023 12:01,29/08/2023 19:15,29-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
0cce406c-defd-4424-b2f2-c1fc1e9ec2ab,Inbound,Order Related,Priority delivery,,697544b9-8f07-46fa-a3bd-caa520af37e4,,29/08/2023 22:16,29/08/2023 23:53,29-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,4
6863d7e9-841a-4aa5-a8e8-71776ba13b4f,Outcall,Product Queries,Product Specific Information,,a384b9a7-4f44-431e-a562-382aef91485a,,29/08/2023 15:57,29/08/2023 15:59,29-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
81b4f516-bbbf-4cd1-ae23-1cb34b086d11,Inbound,Feedback,UnProfessional Behaviour,,279a989f-884e-4299-a9d3-dc50522ba6c6,,29/08/2023 21:58,29/08/2023 22:09,29-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
0d4135f1-82b9-4743-ab4a-be1c12fb625a,Inbound,Returns,Reverse Pickup Enquiry,"Good effort done from customer care executive...He isnvery good communication and humble in nature, tried his best to resolve my issue.Shopzilla should enhance to croos check the delivery product, so that customer can get exact product, as ordered.",e48949a9-d291-444a-a133-c200e9321ce3,,29/08/2023 22:26,29/08/2023 22:31,29-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
1d8e1a07-97ff-4d7c-93f7-ad8f5131a418,Outcall,Cancellation,Not Needed,,119c2148-2d2a-41fb-b125-f2b5ef26effb,18/08/2023 10:02,29/08/2023 11:18,29/08/2023 11:22,29-Aug-23,SAMBALPUR,Furniture,5774,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
f2484578-a77a-4144-b5f6-ee8ed69978de,Inbound,Payments related,Billing Related,,20450c38-85a9-4e48-8db2-62c54e1afec3,,29/08/2023 10:45,29/08/2023 10:47,29-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
eb18223b-7c56-4ad2-8c45-5d9973cd6b86,Outcall,Order Related,Order status enquiry,Good work no problem ,abaa1e88-5cdb-48cd-8796-1c80396ad1dd,,29/08/2023 13:31,29/08/2023 13:35,29-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6dfe4dd5-a512-44ad-99ab-406474e69d72,Outcall,Returns,Return request,,ee9622dd-c301-4e5b-9604-28c43b9ba375,,29/08/2023 14:33,29/08/2023 14:36,29-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
ffb6b454-ab48-4406-b8b6-019a261ffc63,Outcall,Refund Related,Refund Related Issues,Good ,bcae753d-1e6e-40ed-abdb-c2d5b7158a45,,29/08/2023 18:59,29/08/2023 19:24,29-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
d69d29ba-d351-4372-b1b9-dbe20898e7ef,Inbound,Order Related,Delayed,,2ff27a52-9c0d-4e45-a65f-469399f716ce,,29/08/2023 21:01,29/08/2023 21:04,29-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
c3c3dc58-0ec4-4cb1-b464-9a458eab5b03,Inbound,Returns,Reverse Pickup Enquiry,Very good ,2fcf1cec-f002-4dc6-bcc1-e300b6f5e625,,28/08/2023 12:50,29/08/2023 15:40,29-Aug-23,,,,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
5fda5c5d-b213-41bb-bd6a-35e6a0f60f5e,Inbound,Product Queries,Product Specific Information,,a20ec761-611b-40b3-bf18-76992dc2bddb,,29/08/2023 11:02,29/08/2023 13:02,29-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
a7fdb892-3409-468a-a47a-3b13ed84b533,Inbound,Returns,Reverse Pickup Enquiry,,9697e3bb-f554-4ee0-98c6-efd8d1d94f95,,29/08/2023 14:03,29/08/2023 14:04,29-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
c6694c6c-83a0-421e-9df9-6333871d18e5,Inbound,Order Related,Order status enquiry,,20ef6172-cbd2-4ba0-8825-527a1c2bb411,25/08/2023 22:13,29/08/2023 09:15,29/08/2023 14:48,29-Aug-23,BHIWANDI,,48990,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,4
374da2a6-0a73-4b3c-bf2e-b366144aeb59,Inbound,Returns,Reverse Pickup Enquiry,,434e9968-472c-488a-b0ed-beca69386867,,29/08/2023 18:12,29/08/2023 18:47,29-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
c6623f7b-f332-4502-95f1-9d0d92b135a1,Inbound,Order Related,Order status enquiry,Thankxxx,267c3e2a-8b85-4024-a1e5-ecddb49277c1,,29/08/2023 15:59,29/08/2023 16:03,29-Aug-23,,,,,Melanie Cortez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
40e06a7e-6965-4603-ac0e-15501eb2c3e3,Outcall,Returns,Return request,,ab32622d-2ccc-470c-87f0-042ec8306d29,,29/08/2023 12:31,29/08/2023 12:34,29-Aug-23,,,,,Edward Perez,Olivia Wang,Olivia Tan,>90,Morning,5
d46ec253-9a69-472e-9a8d-31f24c3ec516,Inbound,Returns,Reverse Pickup Enquiry,Wrong   ,c78c6dc9-a653-4715-80b8-f1bd3fdffeb2,,29/08/2023 20:34,29/08/2023 20:44,29-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ed436c72-f760-4bf8-b9b1-f23bb742c4b6,Inbound,Shopzilla Related,Shopzila Premium Related,,1d2e5223-ddd8-4542-909a-0113f15b17af,,29/08/2023 14:39,29/08/2023 19:33,29-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
0e9c9e00-dc9d-4f8b-ab0d-0a37d64f1f6d,Inbound,Returns,Fraudulent User,Good ,83b3e2eb-3a38-49c8-a55a-a244adb32c7b,,29/08/2023 09:10,29/08/2023 09:10,29-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
f6010a85-3bb2-4bd1-b689-88e61c27e127,Inbound,Product Queries,Product Specific Information,,4f4bd905-2321-49ed-9cff-918a08e7e3c3,,29/08/2023 08:06,29/08/2023 08:08,29-Aug-23,,,,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
10c589ea-4fee-49a7-85af-7737d765edbc,Inbound,Returns,Damaged,,6f8f5315-0002-4181-8083-4899b358030e,,29/08/2023 19:32,29/08/2023 19:42,29-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8f3fbc26-13a2-4851-8897-f00506d57412,Inbound,Order Related,Customer Requested Modifications,,4593816c-92ef-429a-88f2-79f3ad901e98,22/08/2023 17:30,29/08/2023 08:21,29/08/2023 08:21,29-Aug-23,JAIPUR,LifeStyle,909,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
b45a907d-c196-4c06-8dc6-39ad552f1075,Inbound,Order Related,Order status enquiry,,451f2fe0-e289-4603-a940-c569c8e28214,,28/08/2023 19:41,29/08/2023 07:45,29-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
b7b79749-c69c-4ac4-b22b-4ce6d85b366d,Outcall,Payments related,Payment related Queries,Very good ,9fc0bb44-215a-4814-9af9-8eff1066d1fe,,29/08/2023 11:07,29/08/2023 11:09,29-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
edfc7571-416c-4d5c-9094-ce14452b091c,Outcall,Order Related,Order status enquiry,,5bb61c0f-2149-4756-b8ed-d84ac607f0e3,,29/08/2023 15:21,29/08/2023 15:33,29-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
aab1523c-7ac3-4c44-99ed-2cb633e80210,Inbound,Order Related,Delayed,,2888d727-a0b4-4f15-9991-a6f52db6a599,19/08/2023 22:45,29/08/2023 09:37,29/08/2023 11:47,29-Aug-23,,Affiliates,83,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,1
35b91a6d-4fef-4f16-894d-28ee43e16a78,Outcall,Order Related,Priority delivery,,350a69a9-4124-449e-8784-5debde47922c,,29/08/2023 09:46,29/08/2023 14:28,29-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6671380a-7949-40a6-80fc-294207d95e60,Inbound,Returns,Fraudulent User,,bed641b6-8dba-45bf-ad24-be21d989f0a9,,29/08/2023 17:47,29/08/2023 17:49,29-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
423787a0-186e-499e-b354-ea8a4208e311,Outcall,Returns,Return request,Nice costumer care,09f1f633-aa78-4b2c-ad4b-f20d22effc85,,29/08/2023 12:32,29/08/2023 12:49,29-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
87d764c8-752a-4244-97cd-4920f76919fa,Inbound,Shopzilla Related,General Enquiry,,d629eee4-7607-46d2-a981-a948fb0f00d2,,29/08/2023 14:37,29/08/2023 14:39,29-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c1431a7d-2140-4e09-8f08-b07fdb52a3fa,Inbound,Order Related,Order Verification,Always provides wrong information. No proper resolution.,7456595a-85a4-4aac-bc03-e53829fa3f54,,29/08/2023 14:59,29/08/2023 15:02,29-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
ff7531be-94bc-4363-a236-d52f5b307956,Outcall,Returns,Missing,,e08b32e4-bb60-4fe4-b9fd-9c9dcc4e6c43,,27/08/2023 21:49,29/08/2023 11:42,29-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
8b438782-d90a-4681-91d0-a1382ec5e69e,Inbound,Returns,Reverse Pickup Enquiry,Good,3ab969f1-ba65-4ade-8069-b0fd90d253a1,,29/08/2023 16:34,29/08/2023 17:13,29-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
84df7f0e-19fd-4165-a904-99becef0971f,Inbound,Returns,Reverse Pickup Enquiry,,9d91a833-70cd-40d3-ad8b-6754cb37fa79,,29/08/2023 11:11,29/08/2023 11:19,29-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
c77be5e1-d6ff-4366-9fe2-90e9eed5c97c,Inbound,Shopzilla Related,General Enquiry,,c70505bf-66a0-4024-aece-47dade65f3b2,,29/08/2023 12:10,29/08/2023 12:13,29-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
ad3cf450-266b-4968-a60d-e15ba62dab24,Inbound,Order Related,Seller Cancelled Order,,be35365e-e883-4dd9-bc44-e639b6096f21,,29/08/2023 13:38,29/08/2023 13:41,29-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
52cd8801-ce65-4c4e-8069-416c46d055fb,Outcall,Returns,Reverse Pickup Enquiry,,215693fe-6fa4-415b-860e-923e89042ab4,,29/08/2023 11:54,29/08/2023 11:57,29-Aug-23,,,,,Gregory Robinson,Brayden Wong,John Smith,>90,Morning,5
7c208180-a73a-4f1d-9806-9a04218b69f2,Inbound,Order Related,Installation/demo,Okk,eb914850-f94b-4063-b749-561f75a8822f,,29/08/2023 13:42,29/08/2023 14:02,29-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3cbee8dc-6304-4707-8159-0e3dc0076295,Inbound,Product Queries,Product Specific Information,,627b77ad-90f6-4166-8f43-9322079c672a,,29/08/2023 18:46,29/08/2023 19:48,29-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ff9bb4e5-d4dc-4e4d-bbb9-4c89c96dae37,Inbound,Feedback,UnProfessional Behaviour,I all time satisfied by Shopzilla customer care executive but very bad experience with e   delivery boy's and I wanna tell you I break my relationship with Shopzilla only resion is e   delivery boy's ,3a04cb63-b35b-4191-a27f-871887208760,,29/08/2023 18:19,29/08/2023 18:24,29-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,5
8fa97e88-cae2-493e-b101-ea9e53795ff9,Inbound,Order Related,Order status enquiry,,f9cf5300-3fe5-4a98-9e1d-7bea4476c3fa,,29/08/2023 10:20,29/08/2023 22:44,29-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
8d81f0e3-7df4-4074-bbc3-3a80430f362e,Inbound,Returns,Return request,Very good ,af3f650d-8a6a-4da4-a726-38539b156265,,29/08/2023 07:58,29/08/2023 08:16,29-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
fe3bb226-cea0-4b82-8e45-04de5e343531,Inbound,Product Queries,Product Specific Information,Please make your payment policies more flexible and allow online payment as part payment along with cash on delivery.,fdce1ae3-48b1-4345-808b-bafaf19f34ac,,29/08/2023 07:59,29/08/2023 08:01,29-Aug-23,,,,,Carolyn Goodman DVM,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
ea8d46ea-f4eb-4fa9-83ba-2ea785bd7f43,Inbound,Shopzilla Related,General Enquiry,,f76e4184-afaf-4007-b057-4560914228d7,,29/08/2023 22:11,29/08/2023 22:21,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8dfec989-0258-43da-952d-470c5821e98e,Inbound,Order Related,Delayed,,4b448a59-2509-43cf-84f7-dc57aaf47690,13/08/2023 13:30,29/08/2023 16:05,29/08/2023 16:40,29-Aug-23,SATNA,LifeStyle,3449,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
dc7aeec9-75f1-4e65-b004-7e943ef6190e,Outcall,Returns,Reverse Pickup Enquiry,,4431af0c-bbc6-43db-9f35-52715d38afbd,,28/08/2023 21:29,29/08/2023 11:34,29-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
231fe829-4ef2-4f27-8d70-a581f59ad6c4,Outcall,Returns,Fraudulent User,,5f2be148-987f-48e5-8cb8-32a063d69bcb,,29/08/2023 14:32,29/08/2023 14:33,29-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a807a7e2-9c20-4dbb-aee5-330874963f5d,Inbound,Refund Related,Refund Related Issues,"My issue not solved, they taken complaint only, it's alredy 2-3 times taken complaint, but not solved. Now itself they taken complaint only. I know this problem not solved.",43fde7b2-fe68-4bce-84ea-ea4ac55db7a2,,29/08/2023 14:32,29/08/2023 18:18,29-Aug-23,,,,,Joseph Benson,Brayden Wong,Michael Lee,>90,Afternoon,1
a0aaa36e-2b50-4f9c-a72f-6b3a9c8a8c3c,Inbound,Returns,Reverse Pickup Enquiry,,1b7fea65-d28c-4850-991f-97af0efa217b,,29/08/2023 19:05,29/08/2023 19:11,29-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
db2fef7a-9d5c-41cd-8891-61e1ee47c4b3,Inbound,Returns,Reverse Pickup Enquiry,,2cc95716-7f08-4a12-822a-73680ff9ae00,,29/08/2023 19:11,29/08/2023 19:15,29-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
fc1f1b44-1a06-48ef-b0b7-e4cf90ea2765,Inbound,Returns,Wrong,Good,375405f5-0ecb-4ef9-890a-323e204bdb3f,,29/08/2023 13:56,29/08/2023 14:06,29-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,2
1e8aae1f-7f5a-4a9c-814b-554d9d2053fa,Inbound,Order Related,Priority delivery,,a171113c-4841-41c7-a918-a2c8381061bf,,29/08/2023 17:43,29/08/2023 18:50,29-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,4
dc90e050-8752-45fd-af0e-a96487fdcfee,Inbound,Returns,Missing,,da8a36e6-67f6-4f7c-938e-2eb0e6fa61d9,12/08/2023 22:38,29/08/2023 12:40,29/08/2023 12:54,29-Aug-23,BANKURA,Affiliates,62,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
06ff65a1-6643-4bfa-8b82-340343eddf17,Email,Order Related,Delayed,,f20830c5-9c3a-4a18-8957-be2e2dc85406,,29/08/2023 09:51,29/08/2023 10:01,29-Aug-23,,,,,Ryan Khan,Nathan Patel,Michael Lee,61-90,Afternoon,5
038696d7-7a8a-46c3-9117-fdc292759108,Inbound,Returns,Damaged,,b0c1b2e5-f3e9-4898-9ab2-98ec1352e44b,,29/08/2023 19:26,29/08/2023 19:28,29-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
ca5ded2d-d00f-4821-897a-7816f697bc6e,Inbound,Product Queries,Product Specific Information,,bc9d8867-fb32-418c-9f20-838b92f554ad,,29/08/2023 00:49,29/08/2023 08:39,29-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,1
594fd802-758b-40d7-a559-4a8401916f9e,Outcall,Returns,Reverse Pickup Enquiry,,3ff2a16a-68a2-4b50-ba7b-ccddac0afb45,,29/08/2023 13:06,29/08/2023 13:12,29-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
baa12c1e-df8e-4941-927d-3e2625c2c829,Outcall,Returns,Reverse Pickup Enquiry,,d10f80f4-c0fb-437f-b4fb-9ca72bc6c9f6,,29/08/2023 22:41,29/08/2023 23:22,29-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
b3628f92-eaa1-445a-87de-1b376764d233,Outcall,Order Related,Installation/demo,,0305f175-65f1-4f74-815d-c77703d7a488,,28/08/2023 23:56,29/08/2023 07:57,29-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
dee587c6-a1aa-486d-81eb-f5f873bb8f60,Outcall,Order Related,Order status enquiry,,5820ce36-a1d1-4e17-8db6-c218959d3abc,,29/08/2023 08:06,29/08/2023 08:06,29-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
efed9d17-0040-41dc-866b-b986f990c5e2,Inbound,Payments related,Wallet related,,0ffe1b46-faef-46f7-b50a-aa9b23a9ce8f,,29/08/2023 09:50,29/08/2023 09:53,29-Aug-23,,,,,Brandy Baker,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
2f4e7032-c8fd-4a00-a0e6-037b474343b5,Inbound,Cancellation,Not Needed,,605893e9-8a65-463d-b0a4-436c83a56dca,,29/08/2023 21:54,29/08/2023 21:56,29-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
79cdefc9-51d2-4df1-9dac-978e40b5ec57,Inbound,Returns,Return request,,c0b7ed6d-61a7-40a9-b1a2-8655d5ca1a64,,29/08/2023 19:53,29/08/2023 20:04,29-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4f5cada4-45d5-4377-8005-4f1e6d6552f5,Inbound,Returns,Reverse Pickup Enquiry,Nice way to approach,e0b60964-ff88-42b1-8663-071ce8b8a103,,29/08/2023 08:24,29/08/2023 08:30,29-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
81ccc031-d353-4079-a404-795e8a367eda,Inbound,Feedback,UnProfessional Behaviour,,76016f3c-bbf7-473f-beb4-6b2b97a57f13,,29/08/2023 09:17,29/08/2023 09:18,29-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5183680f-317e-406a-9cf3-c128357aa7dc,Inbound,Order Related,Priority delivery,Very nice ,f1a63958-9bc3-4dab-ade5-e443a5cb3253,,29/08/2023 19:36,29/08/2023 19:40,29-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
2c83b72f-d409-48f4-aa46-727cd88ad752,Inbound,Order Related,Order status enquiry,,ab2d6b62-8a67-4d73-8a55-167ef48efffd,,29/08/2023 20:32,29/08/2023 20:32,29-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
51795638-9fb9-4003-8fd3-627f58aea5e5,Inbound,Returns,Reverse Pickup Enquiry,,b0d21839-a814-4484-80f8-108e1038b130,11/08/2023 16:59,29/08/2023 17:26,29/08/2023 17:28,29-Aug-23,HAMIRPUR,LifeStyle,537,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
995cede6-82be-4279-8f91-5127c92afe84,Inbound,Order Related,Delayed,Please resolve warrenty related problems ,cbb753b3-c5b3-42f2-9827-63ff6a30f529,,29/08/2023 20:27,29/08/2023 20:28,29-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
dc078150-d717-4e23-a100-e4d77f380187,Inbound,Returns,Wrong,,eb3b21dc-4e35-4532-b410-52f4cb588c53,,29/08/2023 07:17,29/08/2023 07:20,29-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a10fbb50-bcef-4bfd-9996-a8f14dd28fb4,Inbound,Order Related,Order status enquiry,,1501a136-054b-491a-a66f-5ce672231cb8,,29/08/2023 19:11,29/08/2023 19:23,29-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ad8ed377-bc9b-4457-9f93-a0a537839f8e,Inbound,Payments related,Payment related Queries,,9ced44b3-b2bc-4753-b48f-3ea2eba7fc45,,29/08/2023 19:21,29/08/2023 19:37,29-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
d5aa2e0e-7f4f-46ec-8b57-4089880d43ac,Inbound,Order Related,Seller Cancelled Order,,5010ea1d-900e-4b4c-a9ec-077c626d91b1,,29/08/2023 20:19,29/08/2023 20:28,29-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
5e3f285d-322a-4942-91b2-4b79ee9370c9,Inbound,Returns,Reverse Pickup Enquiry,,5e598404-a081-40c4-9579-a0be8315434d,,29/08/2023 11:41,29/08/2023 11:43,29-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
f4d16878-324d-4cb1-88b2-6a1b2af44810,Outcall,Feedback,UnProfessional Behaviour,,67bf662f-805a-4514-b791-4383973bf075,,29/08/2023 11:17,29/08/2023 11:25,29-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
7f20f4e9-14ad-4566-b82b-92b1e59db551,Outcall,Order Related,Order status enquiry,Take Product information in detail ,134c9acb-775f-4205-9950-8cf30a538dda,,29/08/2023 20:03,29/08/2023 20:07,29-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
81e2db3b-e736-4172-a55f-e9072131b1b2,Inbound,Returns,Reverse Pickup Enquiry,Easy coustomer support ,f167afb8-8f52-4e0e-ad1f-e7dbe8fcfb34,,29/08/2023 20:29,29/08/2023 20:35,29-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7bb7c550-842b-4078-957f-7b7cb2bcab2e,Email,Returns,Reverse Pickup Enquiry,Very Very Very Very bad ?? ,80738875-1203-4bcb-9e63-592f2a8ac610,,29/08/2023 14:01,29/08/2023 14:03,29-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
24640639-5f92-4917-82a0-8518ab03dcd1,Inbound,Product Queries,Product Specific Information,,233c704f-ddcb-411d-b169-eba3e190ca27,,29/08/2023 03:17,29/08/2023 04:13,29-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
a30d170d-a439-4548-a2d1-7c1fdc3783fc,Outcall,Returns,Reverse Pickup Enquiry,Nice and good,afd73834-7282-4b62-915b-f636fa992b61,,29/08/2023 09:23,29/08/2023 09:26,29-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
ec1c0223-88b5-4fb7-890a-af456b690570,Inbound,Feedback,UnProfessional Behaviour,,38c0646e-ec19-4d67-8441-68f2a5eb1270,,29/08/2023 12:16,29/08/2023 17:12,29-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
bd3cd67c-d0d3-4a27-ae86-b6fc9a62af8e,Inbound,Feedback,UnProfessional Behaviour,,31cd3958-4ee2-4b2d-9f2a-99b94cffd5a1,,29/08/2023 16:04,29/08/2023 16:23,29-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
30fe559d-8a34-400c-a0b2-b825baa32943,Inbound,Returns,Missing,very well helped ,9dd0dadb-98d3-487b-8ab6-53e9ac0f3c44,,29/08/2023 17:19,29/08/2023 17:27,29-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
03c86ac3-b168-4956-85bd-066ef95c7b38,Outcall,Returns,Return request,Very good ,29fe95a3-46e7-471c-92b3-ec288680dd06,,29/08/2023 17:32,29/08/2023 17:33,29-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
7beb7525-6f4e-4082-bbc9-8579fd8e566e,Inbound,Refund Related,Refund Related Issues,My order is not a good... Galat product aaya hai ,3cee0142-20c6-4aa1-b28c-3f2dba0b37bc,,29/08/2023 19:42,29/08/2023 19:43,29-Aug-23,,,,,Roy Lynch,Brayden Wong,Michael Lee,>90,Afternoon,1
fbc0b824-22a9-4a26-8e28-56f58ecf595c,Inbound,Order Related,Delayed,Good information ??,bca109f8-e0e5-4176-8e7b-10efc301072e,22/08/2023 13:03,29/08/2023 06:06,29/08/2023 06:07,29-Aug-23,NAWADA,Electronics,1299,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
1c845fe3-3eda-4630-a3d4-223076ca6aff,Outcall,Returns,Missing,,f4ba3460-7197-4988-be80-81ac23d4dfdf,,29/08/2023 12:07,29/08/2023 12:10,29-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
76d3e8f2-6d54-4198-b647-cc5c54bd9571,Outcall,Shopzilla Related,Shopzilla Rewards,Good ,ae3c16cb-93ed-47fe-8d0f-64ba18224ee2,,29/08/2023 12:03,29/08/2023 13:51,29-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,5
314b03c4-b9b5-4d08-a2b5-1a5f14f4b914,Inbound,Order Related,Order status enquiry,,9db091bc-c9cf-4d4d-972d-fe34d19b80f4,,29/08/2023 18:02,29/08/2023 21:55,29-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
9dd5435e-0eb4-4d94-8a81-7181cd0d613e,Outcall,Payments related,Payment related Queries,,69556ef6-e4c9-4a38-8dfa-7952b8acc876,,29/08/2023 18:55,29/08/2023 19:00,29-Aug-23,,,,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,5
2536a4b2-5440-443f-8832-bd40c8ec2f38,Inbound,Returns,Reverse Pickup Enquiry,Sab log useless and Shopzilla logistics vi uneducated hay. ,2ca46ba3-2a34-429f-a1de-7a1abe87e4e0,19/05/2023 18:05,30/08/2023 13:00,30/08/2023 13:03,30-Aug-23,KOLAR,Home,549,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
4db9a64f-4d4a-40a2-8129-f3743edac5d8,Outcall,Returns,Exchange / Replacement,,f3ca07ef-6b49-4877-8053-c809f8a25b72,,30/08/2023 19:04,30/08/2023 19:31,30-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
66f20173-cbc5-4464-80bf-e1450ba3c412,Inbound,Returns,Service Centres Related,,93ab3280-44a0-4148-b869-8f212a355106,,30/08/2023 20:53,30/08/2023 22:48,30-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
4a0ff2ed-786e-401f-897c-7710a473d3f8,Inbound,Returns,Reverse Pickup Enquiry,,24126516-8882-4768-9b18-1bf55c82c29c,11/08/2023 11:24,30/08/2023 09:34,30/08/2023 09:38,30-Aug-23,CHAS,Electronics,1399,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
5b508e1b-80c9-4d5c-ae9f-9487ad48c5a7,Outcall,Order Related,Order status enquiry,,71409fad-e79a-497b-bc48-841ad481119a,27/08/2023 14:34,30/08/2023 06:21,30/08/2023 06:24,30-Aug-23,KHAGARIA,Mobile,44379,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
c6d7a634-5193-4e04-8c3d-06478cab201b,Inbound,Order Related,Delayed,,89acfc07-c760-404c-86b7-39393365b512,,30/08/2023 06:47,30/08/2023 06:48,30-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
5ca993fc-f697-4c82-8eef-2e30fcd0658b,Inbound,Returns,Fraudulent User,,abd8a37f-2789-4e6c-bf80-4852ff7aff1c,,30/08/2023 00:51,30/08/2023 02:03,30-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,4
f604dbca-fbfd-484a-85ab-81049dbe7203,Inbound,Returns,Reverse Pickup Enquiry,,a96a6f85-58a9-49e2-a10e-c9ec272c804a,,30/08/2023 07:49,30/08/2023 07:52,30-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
a849b195-848b-4ede-836b-fd4e765969be,Inbound,Shopzilla Related,General Enquiry,,8bc51d3c-dca4-4177-a0a0-3dbd3c4ef89a,,30/08/2023 12:12,30/08/2023 12:15,30-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
a2fa29ba-d33d-474e-b82c-47e34123086c,Inbound,Shopzilla Related,General Enquiry,Thank you sir resolve my problem,d4d4b3ce-9c99-4085-b01c-e77eb4dab91a,,29/08/2023 23:13,30/08/2023 01:14,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
1cb46f21-efcc-469b-a4bc-6cb2a1481c19,Inbound,Order Related,Order status enquiry,12345,603efa17-cd7a-4933-90d3-b1a28094066f,,30/08/2023 12:21,30/08/2023 12:25,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
19e71829-35fc-4848-ba65-c511b80510b0,Inbound,Returns,Return request,,2504a358-195c-42c3-a722-eb502b517742,,30/08/2023 10:12,30/08/2023 10:15,30-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
e49a57e8-449d-44ba-b5a9-ca5c5dd666cc,Inbound,Returns,Return request,,1fe18535-f065-4e09-8d33-6630d6552172,,30/08/2023 15:59,30/08/2023 16:02,30-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a9935143-2697-46e5-be5b-888f7c7aecc9,Outcall,Product Queries,Product Specific Information,Good,0c7ea9cd-0ba8-4ebb-94bc-e57a480903fa,,30/08/2023 19:57,30/08/2023 20:52,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
2d7f199f-2bdb-4374-8355-1ed7bd932e71,Outcall,Returns,Reverse Pickup Enquiry,,0bb6eda1-1df1-4c99-850e-e8b5aa1b200f,,30/08/2023 23:02,30/08/2023 23:36,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
f6b6282d-0f84-43bd-a1cb-568c2368b6cc,Inbound,Order Related,Order status enquiry,,d76e822f-0eb1-48d3-9f34-0f0f0eca9751,16/08/2023 09:51,30/08/2023 10:38,30/08/2023 10:41,30-Aug-23,JAUNPUR,Books & General merchandise,539,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
716d74bf-532a-4288-b812-9e80544dc836,Outcall,Returns,Return request,Nyc job,1a51e8ee-1797-4eb4-b0d0-d6a23104722c,,30/08/2023 17:50,30/08/2023 18:01,30-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
807b4740-dee4-418b-b2bb-d389b75bcd16,Outcall,Payments related,Billing Related,,883be1ba-d857-4788-bc5f-b9de6cb405d5,,30/08/2023 10:16,30/08/2023 10:27,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
7a4adea4-d23c-4fa2-b1fb-88a3f51866d6,Inbound,Product Queries,Product Specific Information,,290118ca-9bfb-4033-846c-7e3c7d5c2d3b,,30/08/2023 12:31,30/08/2023 12:34,30-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
5b3aad8b-2fdf-4d34-a3a4-659ad1925b61,Outcall,Refund Related,Refund Enquiry,,a0cf155a-3cfe-4777-b205-11cde4b6be71,,30/08/2023 17:49,30/08/2023 18:29,30-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
87580df0-1cdc-42c0-9dd1-232acb795b53,Outcall,Order Related,Order status enquiry,,1132a935-4d74-4c0d-aa9e-5cabba694246,,30/08/2023 20:43,30/08/2023 21:23,30-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
f7fd33be-84da-4ece-a784-e848ad7e270d,Email,Order Related,Delayed,Order complete but I am not received ok,b029f64d-0d83-4438-bcce-5326d49fcf1a,,30/08/2023 19:44,30/08/2023 19:49,30-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,4
d16952b0-9e62-4f7f-81d7-585a46270fd4,Outcall,Returns,Missing,,e2c4d90c-7c21-4b1b-b843-b144cc4721e6,,30/08/2023 20:55,30/08/2023 21:46,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
59a69676-67bc-4641-924d-3af079e05693,Outcall,Refund Related,Refund Related Issues,,c010af4b-6db0-4294-9129-218d684b8307,19/08/2023 09:05,30/08/2023 10:15,30/08/2023 10:18,30-Aug-23,VARANASI,Books & General merchandise,178,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ed06a6ed-27a9-40cb-847e-f102f0f175a6,Inbound,Returns,Reverse Pickup Enquiry,"Ashutosh really helped me out regarding my issue took very less time to resolve the matter ... Whereas other executives were not able to help me out and used to hang up the call on my face , I am really grateful to be directed to Ashutosh, he's very effective and helpful... Kudos to him , We need more executives like him .",811753c4-11d9-4615-8fe6-72e82f087eae,22/08/2023 16:46,30/08/2023 11:04,30/08/2023 11:22,30-Aug-23,KOLKATA,Books & General merchandise,368,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
5a734f9d-bfc5-4bed-ab2a-061cde5ab242,Outcall,Order Related,Order status enquiry,,6002c674-041d-49cb-9ec7-4bbfe2346513,28/08/2023 20:02,30/08/2023 21:25,30/08/2023 21:26,30-Aug-23,,Mobile,12999,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
1164f55b-4618-4c37-978c-1c20e09a6548,Outcall,Order Related,Order status enquiry,,ccdec9fc-886b-42bf-9b12-dc5ff74dd0e0,,30/08/2023 19:06,30/08/2023 19:30,30-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d4dd8436-1921-478b-b644-49b82502e364,Inbound,Returns,Reverse Pickup Enquiry,,f4534456-6b1b-44c5-8d40-1d95814e1a67,,30/08/2023 15:42,30/08/2023 15:48,30-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,4
7758a221-27df-4fa7-a5fc-9a58fc59f13b,Outcall,Order Related,Seller Cancelled Order,Good,8d4ea97b-f74f-4cdf-ac2d-26471d97efd2,,30/08/2023 20:52,30/08/2023 21:00,30-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
94c9f3d5-5f63-44ff-809e-6e91651ebcbd,Inbound,Order Related,Delayed,,ab80d6e4-a5bb-4b0d-9626-92ce318a5247,,30/08/2023 10:32,30/08/2023 10:44,30-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
49aab595-bd47-4d20-a9d1-812349d0b3a9,Inbound,Payments related,Online Payment Issues,,b0ddf702-39d0-4563-b81e-31cbc74ad24e,,30/08/2023 07:49,30/08/2023 07:50,30-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
5e14dc3f-7396-4cf2-a6ff-e5c9df194e53,Outcall,Order Related,Order status enquiry,,e63da9ba-4628-4108-80c3-fe9243235bab,,30/08/2023 18:56,30/08/2023 18:59,30-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7e36ee75-1523-4348-a68a-073d099b2f6e,Outcall,Order Related,Delayed,No comments just deliver my ordee,8554b83d-e809-4d1e-99b9-43d2f1e9184d,,30/08/2023 18:35,30/08/2023 18:37,30-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
e492213b-fd4c-4090-b682-b99027df8bb7,Outcall,Payments related,Online Payment Issues,,c2b43202-0d66-4c1b-877f-7fc92c931248,,30/08/2023 22:45,30/08/2023 22:57,30-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,2
53038eb6-8363-4a70-8331-2b568e42af73,Inbound,Returns,Wrong,,7f1db7de-0310-4c44-8f26-b79c08c16558,17/08/2023 10:44,28/08/2023 10:11,30/08/2023 07:23,30-Aug-23,CHANDRAPUR,LifeStyle,503,,Jennifer Morales,William Park,John Smith,31-60,Morning,5
2dccda4b-0506-499a-9eb6-82f354488111,Inbound,Feedback,UnProfessional Behaviour,,eff4fb17-e927-424f-bc05-d3fad8d6fe90,,29/08/2023 20:53,30/08/2023 10:57,30-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
02af20fe-09ee-4399-a073-ae77a46ea27e,Inbound,App/website,Issues with Shopzilla App,Just ok,51520e1a-8df3-4867-8cfa-661849e6c749,,30/08/2023 15:38,30/08/2023 15:40,30-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0cd88c6c-def4-4905-a734-fae2b1920593,Email,Refund Related,Refund Related Issues,Haras me 2month but money no come back I haras every day I complain criber crime police\u2026. Please resolve my problem ,9277f805-99d2-4bc6-8edb-b8745a3e143a,,30/08/2023 08:11,30/08/2023 08:12,30-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,1
0933f77b-b6eb-4db1-8ca8-63fe331c2c56,Outcall,Returns,Reverse Pickup Enquiry,,002ef480-8ebd-4da7-abfd-443c6bfb9b51,,30/08/2023 17:10,30/08/2023 19:34,30-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,1
2b30bf01-2bbe-467f-b18d-b67c8ccf2fc9,Outcall,Product Queries,Life Insurance,Good ,86a89918-db67-4bca-b435-a6aa602bc6f2,,30/08/2023 17:44,30/08/2023 18:22,30-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
0be3f84c-7c07-4578-810e-52917de3da25,Inbound,Returns,Reverse Pickup Enquiry,the consultant was very mple nd nice while talking,e736f315-d354-42c8-8de8-e1f1b160637f,,30/08/2023 11:26,30/08/2023 11:29,30-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
f6af2cf8-14b0-4f0d-b14d-a05119065f1f,Inbound,Returns,Fraudulent User,,cfd6af5f-7c27-4b5f-aadf-c6e7a9a53a8f,,30/08/2023 14:56,30/08/2023 15:02,30-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
23678a6d-91bb-4ad9-a4d7-3ab5b316aff5,Email,Returns,Reverse Pickup Enquiry,,5f8ed89e-379d-4353-a3b7-ce9fdb7a9b57,22/08/2023 18:32,30/08/2023 19:41,30/08/2023 19:43,30-Aug-23,VARANASI,Home,799,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,2
ceb376f7-8d2a-4fd4-ac98-a2113033b7e3,Outcall,Shopzilla Related,Signup Issues,Taking too long.....and yet it's not resolved ??,d33b43a0-e343-4043-bf44-02e7c1c4bfcf,,30/08/2023 11:11,30/08/2023 11:12,30-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
90ea5af3-53d5-461e-8fc4-60389bd0ba66,Outcall,Returns,Return request,Nice executive,a1a73217-78b0-4e5d-8d64-5fbd0e360375,,30/08/2023 21:23,30/08/2023 21:51,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0798e7a2-df1e-4fe6-88aa-f60b09421a95,Inbound,Returns,Wrong,,b1c9802d-134e-416a-bf2f-28eb21a1d935,,30/08/2023 08:23,30/08/2023 10:11,30-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
92da30d1-c1e9-4604-85a7-7574493af767,Inbound,Returns,Return request,,958eb212-0f8b-40c8-955f-e1af76bc0bcb,,30/08/2023 10:54,30/08/2023 10:56,30-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
931e96e3-1894-4a01-8e7c-4b506f80e170,Outcall,Order Related,Order status enquiry,,38dbd52e-ed09-45f3-b03c-f1caf71159d3,,30/08/2023 16:25,30/08/2023 16:42,30-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
6c0e0b34-759f-4f2a-bc0c-7ffb7aa081c4,Outcall,Returns,Return request,,9a9657af-aea3-4478-a106-db67031a2cb4,,30/08/2023 10:06,30/08/2023 10:12,30-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
180d3756-11f8-47be-9d89-81d1016bc9f5,Inbound,Returns,Wrong,,df0b3da0-ec3d-4a66-85c5-5a11ec338970,,29/08/2023 20:45,30/08/2023 20:26,30-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
3af81cea-94b9-4038-83e9-67e55bffd682,Inbound,Payments related,Online Payment Issues,,9a2bebd6-30b4-43ed-875e-f28d31b4251e,,30/08/2023 08:26,30/08/2023 08:29,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
6cc3737e-3c9f-4fd0-906a-ed66830a70d4,Inbound,Offers & Cashback,Affiliate Offers,,34616898-d099-4e82-8ea4-45161fd8dbca,,30/08/2023 09:18,30/08/2023 09:20,30-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,4
839a4ca3-5def-4144-b705-34768762a238,Outcall,Order Related,Invoice request,Thank you so much for Shopzilla costomer service ,892428be-5701-4fae-9f50-890a1b56f45a,,30/08/2023 19:52,30/08/2023 19:55,30-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
a7433d72-7de1-4588-a298-673dfafbf0fd,Inbound,Returns,Service Centres Related,,01046e8a-e79c-4c71-b4ce-ddb20fbaf7dc,21/08/2023 10:53,30/08/2023 15:22,30/08/2023 15:26,30-Aug-23,KOTA,Home Appliences,13999,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
bca3aafb-02bc-4973-af6e-04d88d8a8eff,Inbound,Returns,Reverse Pickup Enquiry,,0457383c-ce11-48f2-9193-2a07272efeac,,29/08/2023 18:24,30/08/2023 10:27,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
afdf32b8-795e-49ea-8b24-b6faa9599ada,Inbound,Order Related,Delayed,Good,b6800f30-9bd5-4b97-b73f-a7d0cff845d2,,30/08/2023 09:41,30/08/2023 09:42,30-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
9d82c543-cfba-48ba-8831-7af210286bc2,Outcall,Returns,Missing,Nice,7769dd5d-d09f-417f-a1dc-fb9724463fd3,,30/08/2023 10:10,30/08/2023 10:15,30-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
83d21a7a-d886-4c81-8b76-3a593cf597aa,Outcall,Returns,Exchange / Replacement,,6d464a7d-8cd6-43dd-bad2-b176b9711059,,30/08/2023 15:41,30/08/2023 15:47,30-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,4
7bac8565-47b5-4964-979a-3b642256efda,Outcall,Payments related,Online Payment Issues,,f91e6d66-0d66-4e82-b238-e2ee1f173d7d,,30/08/2023 17:29,30/08/2023 17:35,30-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3b0406c1-1753-483c-b429-01a06b8eb3a3,Inbound,Order Related,Installation/demo,Complete resolution ,23843abc-5b32-4951-93e7-77a3b6fd4f9d,19/08/2023 20:10,30/08/2023 13:59,30/08/2023 14:00,30-Aug-23,GUWAHATI,Books & General merchandise,1173,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
0d840c0d-35cb-477d-8cc6-7e2d5db993aa,Outcall,Returns,Return request,,ef5ae0c3-1796-4c34-a8c0-909e48a1214b,,30/08/2023 07:53,30/08/2023 07:57,30-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,4
c03cb804-7fdb-4621-8d0e-747f6b88bdec,Outcall,Returns,Reverse Pickup Enquiry,Thank you ,29a0edc8-d86e-4f1b-8581-3451e00a2ff1,,30/08/2023 21:34,30/08/2023 21:36,30-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e51c7c9-37ff-436a-acd3-55f1bc61f226,Inbound,Order Related,Priority delivery,,f36b9f89-bef1-44d0-ad0a-f97bf9033121,,30/08/2023 10:11,30/08/2023 10:14,30-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
d3089e9d-c845-4bf6-a6ca-858aac5a89e5,Outcall,Order Related,Order status enquiry,,d67f5454-f00e-4410-a43f-a9e265a4f029,,30/08/2023 20:37,30/08/2023 20:44,30-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
4ba74547-b5f8-4e6f-a9db-c707ac38e94b,Inbound,Returns,Reverse Pickup Enquiry,,676df53c-8357-410a-9cb0-d12548b7fb62,,30/08/2023 15:10,30/08/2023 15:11,30-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
4a9ad391-c6eb-4e52-b12e-c3f399a8f55e,Inbound,Order Related,Installation/demo,,16e09082-1dcb-4b84-9154-f91f4106ec71,,30/08/2023 08:11,30/08/2023 08:15,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
59259c62-af55-4069-9c6d-74c254ccdd74,Inbound,Shopzilla Related,Shopzila Premium Related,,2c20e564-ea7f-4547-9dfd-64322efe71b6,,30/08/2023 10:05,30/08/2023 10:06,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
e5d18db7-5c9d-4c1f-a8e6-7bce2ee65c30,Outcall,Returns,Missing,,8429460b-a0d0-4b99-9db5-15c57a148c48,,30/08/2023 14:42,30/08/2023 14:44,30-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
f56381cb-29f0-4275-91b9-cbef8411b96b,Outcall,Order Related,Order status enquiry,,723a6ef0-1a30-4410-93f2-24d6d19ff790,,30/08/2023 19:22,30/08/2023 19:22,30-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
93bff8cd-be41-43a5-8f80-3afc26bc5ea0,Outcall,Order Related,Order status enquiry,,5caf0131-81e9-4ca9-81c1-463196a6a2ab,,30/08/2023 17:52,30/08/2023 17:53,30-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2570ceb3-984a-4c09-8343-ea1449e36511,Email,Returns,Reverse Pickup Enquiry,,43753457-ce44-4317-9e89-e1ab71dda4b6,22/08/2023 11:38,30/08/2023 21:17,30/08/2023 21:57,30-Aug-23,JAMUI,Affiliates,149,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
c1ebfe89-fe4b-4925-9abe-29478ac24ebf,Outcall,Returns,Return request,,545ec6b4-d8ab-4bd7-9952-868ca25e8693,,30/08/2023 15:37,30/08/2023 15:45,30-Aug-23,,,,,Katelyn Horton,Mason Gupta,Olivia Tan,0-30,Morning,4
9e5cac09-96a9-43ff-8700-c2615ccfd34a,Outcall,Payments related,Online Payment Issues,Very good ,ad0133a4-3134-4e4c-9dd0-42cf742d522b,,30/08/2023 17:52,30/08/2023 17:58,30-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
100fc667-85a7-4558-b30e-85a222391758,Outcall,Shopzilla Related,Account updation,,51344b65-ac4e-48ab-91da-a455da40e59e,,30/08/2023 10:56,30/08/2023 10:58,30-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
02603a55-2822-4618-931d-d0a679f1bed4,Inbound,Refund Related,Refund Enquiry,,2bb76c04-622b-4a69-9cb5-2eda0de34333,,30/08/2023 11:41,30/08/2023 11:43,30-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
f23938fa-3fbe-44c4-a374-8c70cb7365e6,Inbound,Returns,Reverse Pickup Enquiry,,410811c2-0c33-4fc9-a1b4-ba8af932b373,,30/08/2023 13:10,30/08/2023 15:53,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
c94add3f-442d-475b-8419-349ac731b9a8,Outcall,Shopzilla Related,Signup Issues,,a1f7a190-110a-465a-bf73-f3e7b9ce4250,,30/08/2023 07:28,30/08/2023 07:29,30-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
ba252383-ea97-4775-a2f2-b08fb4750905,Inbound,Payments related,Payment related Queries,Can not My Shopzilla pay later issues .,8fe1b1c1-4c84-48d7-ba54-6016f76f5f63,,30/08/2023 13:15,30/08/2023 13:55,30-Aug-23,,,,,Gregory Jackson,Scarlett Chen,John Smith,0-30,Morning,4
f477b1ec-db39-4ebd-adc0-153a26717b53,Outcall,Feedback,UnProfessional Behaviour,,1944d0bb-bd43-44ba-95e5-db8b7b0f2b66,,30/08/2023 17:21,30/08/2023 17:22,30-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,3
e9364e29-c267-49c0-9e6e-96e5d954e425,Inbound,Shopzilla Related,General Enquiry,Chat boat new system very difficult. Plz arrange your old call syestem . ,81265827-a0ad-418b-bdad-df98d7ae9ace,,30/08/2023 13:30,30/08/2023 13:43,30-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5cd6d801-f17d-43f1-bcee-adf21f1c2495,Inbound,Shopzilla Related,General Enquiry,,3a1b3d38-c49c-4dbb-bb7b-8f04dadae823,,30/08/2023 08:10,30/08/2023 08:22,30-Aug-23,,,,,Laura Pratt,Emma Park,John Smith,0-30,Morning,5
14761acc-4e2d-4284-885d-599bd8afcddf,Outcall,Returns,Wrong,,587ac262-25ab-4392-b467-09ec266a1ee2,,30/08/2023 08:21,30/08/2023 08:36,30-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
18c8766f-ee6b-4c76-9ccc-aef555e70b0e,Inbound,Order Related,Order status enquiry,,2d462fde-aa01-4728-82ae-af67f8c76e36,,30/08/2023 11:49,30/08/2023 11:50,30-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
774d8a41-fd82-483a-991f-85af1233d6a4,Outcall,Order Related,Installation/demo,U can increase electric gadet policies,8bd52bc3-fcd9-4749-942d-84fd8f5563dd,,30/08/2023 11:18,30/08/2023 11:23,30-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
68bb2e94-db47-458a-ba64-f20ce0601c02,Inbound,Product Queries,Product Specific Information,,ed285f80-dbfc-4a37-9266-a0b9220b274e,,30/08/2023 12:32,30/08/2023 12:42,30-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
fc189ac7-1cde-474b-bf14-3b02149935a3,Outcall,Returns,Fraudulent User,,b68fc523-333c-464c-b471-188bf7402bcf,,30/08/2023 12:02,30/08/2023 12:19,30-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
0d5c84d0-73e5-4833-bf23-c4c1b6dcf52f,Outcall,Order Related,Order status enquiry,,1c205623-16a8-4055-973a-cf2dc64ee381,,30/08/2023 21:00,30/08/2023 21:13,30-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
5743a35a-4b28-47c8-80b7-6509162a47cd,Outcall,Returns,Fraudulent User,,c46cfe27-55bc-465e-a537-890aa09c53cc,21/08/2023 00:53,30/08/2023 14:44,30/08/2023 17:03,30-Aug-23,FALAKATA,Books & General merchandise,895,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
fe6aae6f-c85c-4a91-9f8f-31051334359c,Inbound,Returns,Fraudulent User,Try to help out  genuine customers to get the best delivery and return services,fe94fde8-a4ce-4adc-9af1-2467e8da2201,24/08/2023 06:06,30/08/2023 07:59,30/08/2023 08:01,30-Aug-23,PATNA,Books & General merchandise,454,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
b01ae2a4-b976-4bf7-880f-a1722e0e8c2a,Inbound,Order Related,Order status enquiry,Bhut bad hai ,3060ad45-f73c-42b4-84cb-53c65b687a4f,28/08/2023 15:42,30/08/2023 10:17,30/08/2023 13:23,30-Aug-23,SAMASTIPUR,Electronics,1699,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
65537f0b-d13f-4ad7-8b06-870840e6e551,Email,Order Related,Delayed,,ce8d3eb1-f595-423b-aee1-e27892258de7,,30/08/2023 11:22,30/08/2023 12:58,30-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
540dc909-8f75-41e3-a0a7-06fb8cec9c87,Outcall,Refund Related,Refund Enquiry,,21e78a0b-5e72-4047-a77e-cac319e27625,,30/08/2023 16:50,30/08/2023 16:51,30-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
ee7aaff9-2ddf-4447-af52-bc397337398d,Inbound,Returns,Fraudulent User,Nice ,ae720d09-f089-467d-94d8-029b160a12b5,,30/08/2023 08:53,30/08/2023 08:54,30-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
3ec21b4e-5bea-43e4-8ce2-6de9438d123f,Inbound,Order Related,Order status enquiry,,b9230e2b-3c6c-47dd-8fba-8fddba484900,,30/08/2023 10:37,30/08/2023 10:39,30-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
ae3f4447-f3ed-443e-b448-d52852f3997c,Inbound,Returns,Return request,,dce20ddf-95e6-4206-bca2-e6c3c00ed7e7,,30/08/2023 15:25,30/08/2023 21:31,30-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2e18d122-6a55-407c-9a02-1dc5db30d4b1,Inbound,Order Related,Order status enquiry,,b58974c6-efd6-4e00-9540-02311015d352,27/08/2023 14:27,30/08/2023 21:26,30/08/2023 21:29,30-Aug-23,,LifeStyle,699,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
7a158895-ab9d-4635-ba12-bd78610cbec2,Outcall,Returns,Service Centres Related,,b9d91af9-3442-4645-8f11-af3ce2159777,,30/08/2023 19:41,30/08/2023 20:04,30-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,5
1f9814a6-d094-4429-aa40-dacf7cdf6bb4,Outcall,Payments related,Online Payment Issues,,a3ee93de-cc80-4d1b-8b76-d417524607eb,,30/08/2023 21:53,30/08/2023 21:56,30-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
60b914c6-bb7d-4cec-aef5-613d761b476b,Outcall,Order Related,Delayed,,7a667a4a-9d50-48d8-a674-86289235dc27,24/08/2023 21:20,30/08/2023 16:22,30/08/2023 16:29,30-Aug-23,HYDERABAD,LifeStyle,199,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2fde8c75-de11-4325-8f86-0f12c210073b,Outcall,Order Related,Order status enquiry,All good ,ec9e7e4c-7a31-439a-bb56-83581032bcac,,30/08/2023 10:45,30/08/2023 10:46,30-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
988f7226-ace3-49bc-8c76-5de6b1ddb288,Outcall,Product Queries,Product Specific Information,My warranty not claim please help me ,d54a9c3b-72fc-4c6e-a020-755ddf3ed1c4,,30/08/2023 19:18,30/08/2023 19:24,30-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
a76322fa-b513-49c2-8e14-5d97b7c48654,Inbound,Returns,Reverse Pickup Enquiry,,439b0dc8-b84c-490d-a76d-4e16d6746ded,13/08/2023 15:16,30/08/2023 10:22,30/08/2023 10:25,30-Aug-23,KANPUR,Home,1901,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
0fc4e759-9037-45d9-9863-f4125c54cb46,Inbound,Returns,Reverse Pickup Enquiry,,255b21d0-00a8-4960-beca-abd2eaad1115,,30/08/2023 06:46,30/08/2023 06:51,30-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
b0b18fbf-3ad0-4597-8490-08f3031f3b98,Inbound,Order Related,Installation/demo,,36e64b88-50fc-425d-9c27-0232b2c014ee,,30/08/2023 08:53,30/08/2023 10:18,30-Aug-23,,,,,Mrs. Sandra Johnson,Evelyn Kimura,John Smith,0-30,Morning,1
01354817-ee95-46b8-855d-3b1020152a76,Inbound,Order Related,Invoice request,,a105aa2e-1cb7-4225-9186-b4bd3949076e,,30/08/2023 09:22,30/08/2023 09:29,30-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
f70bed77-3439-4878-a6bf-1adf2d060e03,Inbound,Cancellation,Not Needed,,29461dd7-124b-4aa0-b442-08ea34f25019,24/08/2023 22:28,30/08/2023 11:19,30/08/2023 11:26,30-Aug-23,NEW DELHI,Home,655,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6ed151ff-9a14-44a8-afc5-293bf4d3a821,Inbound,Returns,Reverse Pickup Enquiry,,8181560a-7bb5-4bbf-9ccf-0caa19c8fa64,,29/08/2023 11:42,30/08/2023 18:17,30-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4ebaaaaf-5e68-4ccf-a1ee-7fe09413296a,Outcall,Returns,Fraudulent User,,466a8c4a-435e-4a6a-876e-3404f8ae6c75,,30/08/2023 16:40,30/08/2023 16:45,30-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
6c38ebb1-e74c-4f49-b502-cc6b8511325f,Inbound,Order Related,Order status enquiry,Ur customer service is good but ur delivery agent behaviour is bad ?? ,d61cc08b-633a-4b86-bf7e-80c6d87799ce,,30/08/2023 09:55,30/08/2023 12:57,30-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
b9a87e6a-e7d6-4bd4-85d9-078916422343,Inbound,Order Related,Installation/demo,,61543e78-4fcb-47a3-af75-95453f63b5b5,,30/08/2023 11:27,30/08/2023 11:28,30-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
af8a54af-4dec-4a6b-bb5b-69c9abd038c5,Email,Returns,Service Centres Related,,a26b4a0d-5d2b-408c-8194-84bcb94770e5,,30/08/2023 19:40,30/08/2023 19:45,30-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,4
7a56b348-e949-46aa-8f78-5fce5c511c1d,Inbound,Order Related,Installation/demo,Thankyou ,b4618262-57fa-469e-b820-cb6b68bb3eda,,30/08/2023 02:47,30/08/2023 02:57,30-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
aeef494f-c006-45f0-8af9-0f8e1a0e09d7,Inbound,Order Related,Seller Cancelled Order,Helped a lot ,b372116d-af4a-47ca-aa8b-e974f2851ab0,,30/08/2023 07:43,30/08/2023 07:45,30-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a0c075e1-0ddc-4a2c-a87b-b59a1965cebf,Inbound,Returns,Reverse Pickup Enquiry,Poor quality and service ,c63adae0-b6be-47ce-8f11-3cff6e1ff9df,,30/08/2023 16:02,30/08/2023 16:07,30-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
f98f6e3d-02bb-4bcb-9e81-4aed1f5d826b,Outcall,Order Related,Installation/demo,If we put order of any product which has paid installation then first confirmed with us,40235486-01a0-4ed0-9771-82c4b65ac7e9,,30/08/2023 17:49,30/08/2023 18:41,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
5a2ecba4-8832-4c53-8f67-d49d7be3f0d8,Outcall,Order Related,Order status enquiry,,c179d2aa-ec61-4f2b-a079-c6648d5a510e,24/08/2023 18:24,30/08/2023 17:16,30/08/2023 17:19,30-Aug-23,PUNE,Books & General merchandise,449,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
67da5ea2-f844-41b9-b734-8bdb48b8fa75,Outcall,Order Related,Order status enquiry,,46408ca7-aa24-44c4-9812-7ab5dae760dd,,30/08/2023 17:22,30/08/2023 17:52,30-Aug-23,,,,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
decf96bc-42d9-430d-9b29-aba963a69aba,Outcall,Returns,Reverse Pickup Enquiry,,e223efc1-cae8-4d1f-b774-556eae1fc4ee,,30/08/2023 17:42,30/08/2023 17:45,30-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,4
da0ba003-9041-4aa1-b3fa-3f7d8b401d7f,Outcall,Refund Related,Refund Related Issues,,82f05d67-ce64-451b-9c8a-486b6e98077e,,30/08/2023 19:36,30/08/2023 19:41,30-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,1
f2fad48e-fb64-4842-b799-c78f1bf27388,Inbound,Returns,Return request,,0d4f4ad5-0534-45fd-b38c-31cd6ec8e63f,,30/08/2023 23:01,30/08/2023 23:03,30-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,4
ebbb688e-9126-488d-a682-24379c05db73,Outcall,Order Related,Delayed,,76469d9f-c310-4b25-ab0d-dd28365b3f12,,30/08/2023 14:35,30/08/2023 14:45,30-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
3d0e170a-a558-48ec-b59a-ddafcffcdbaa,Outcall,Returns,Return request,,f1754cc7-9e03-48c7-b1c3-af460fcf5a52,,30/08/2023 19:24,30/08/2023 21:34,30-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ed89e7c9-d00c-4315-bf36-b6f6b5e60fa8,Inbound,Shopzilla Related,General Enquiry,,9afc5cf5-b859-4cae-9e06-2fcbe4892d89,,30/08/2023 23:04,30/08/2023 23:05,30-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5c818895-ee97-481c-9048-c07f767dc75a,Inbound,Returns,Reverse Pickup Enquiry,,6b4a6761-dd62-4eaf-b89a-701e5a933c2c,,30/08/2023 23:09,30/08/2023 23:11,30-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
b682c8c1-7717-4d6a-b69b-4567bb24af17,Outcall,Returns,Reverse Pickup Enquiry,,9aa8eb39-5431-429e-bfbf-620f02b46cdc,,30/08/2023 20:47,30/08/2023 22:34,30-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
f5377601-8864-4b75-834b-c451e9845fa1,Inbound,Order Related,Order status enquiry,,e1ccb04a-32c2-4a18-8cb0-ea411e13cf1d,,30/08/2023 09:31,30/08/2023 09:33,30-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
e6c3deab-2050-4e40-8148-b581de12c796,Outcall,Order Related,Order status enquiry,,02457601-5ef6-41bb-a335-f138aec04a5d,,30/08/2023 17:19,30/08/2023 17:20,30-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,3
c3716b27-446d-4344-99f4-a0f04dfa849b,Inbound,Order Related,Unable to track,Be careful about customer's orders ,357cf150-9916-4af0-9c77-dcc914d0bddf,,30/08/2023 09:34,30/08/2023 14:35,30-Aug-23,,,,,John Bell,Ava Wong,William Kim,On Job Training,Evening,4
67c1c516-c549-4bfc-a119-83738f614d02,Inbound,Returns,Wrong,Please keep a track of return request based on person who has delivered items. For open packet policy they should ensure items are correct rather than taking pin first and then denying return request in case of incorrect item.,a6424266-b020-4442-a4f2-30a1233cf849,,30/08/2023 14:18,30/08/2023 14:22,30-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3bed0ac6-1713-48ea-95b4-1ff09a451f7f,Inbound,Returns,Reverse Pickup Enquiry,,1ef4454e-c155-451c-b796-2d8df858e1ef,,30/08/2023 22:24,30/08/2023 22:25,30-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
120904a2-a90e-4dcf-8d20-c9260fd65232,Inbound,Returns,Reverse Pickup Enquiry,"In case the address of shipment pickup is different from shipment delivery, you must show it on your application. ",56036552-df86-49de-b1c8-06e2fd7679f4,,30/08/2023 10:09,30/08/2023 10:17,30-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
518a6fe0-ba62-43a2-9cb5-652e074efef1,Outcall,Cancellation,Not Needed,,712f10d2-8867-4f61-bd93-a1a36b39a824,,30/08/2023 12:41,30/08/2023 12:41,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
65286c00-6e83-4013-a6ed-79eb41ec89e0,Outcall,Shopzilla Related,General Enquiry,,dcbf4c13-b4a6-443d-9e4d-896ad261d183,,30/08/2023 23:04,30/08/2023 23:06,30-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
1a237577-9738-4759-baf0-725aea9f3277,Inbound,Returns,Reverse Pickup Enquiry,,d7f3bc9f-260f-4b28-ad9d-a336f333d4af,,30/08/2023 11:49,30/08/2023 13:32,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
55f758d6-8495-45b7-828a-14d0eb423b42,Inbound,Returns,Return request,Very good,93a04f4f-5cef-402d-ab37-503d65356dfc,,30/08/2023 15:56,30/08/2023 16:00,30-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,4
0ab87bf7-655f-4f87-8241-e490848899aa,Outcall,Shopzilla Related,General Enquiry,,ee3318b1-f188-46c8-9424-787c46c3a4ba,,30/08/2023 20:28,30/08/2023 20:58,30-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
893cd1aa-e0da-4452-8fd9-d94cc83ac13a,Inbound,Returns,Return request,,1317c54f-8fcb-4427-a4ba-14aaca170588,,30/08/2023 11:34,30/08/2023 12:58,30-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,4
34d80fd5-ae39-48f9-9cb6-417ba500dd20,Inbound,Feedback,UnProfessional Behaviour,,a23eb3e2-0e45-41eb-bcc5-2353909c7c7d,,30/08/2023 12:26,30/08/2023 12:58,30-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
dc2df58a-ebbf-44c5-aafa-ffa7b5f43796,Inbound,Returns,Return request,,abfa7e74-ec54-4425-847f-c5800a5d9c68,,30/08/2023 13:53,30/08/2023 14:26,30-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
abe7058e-8529-4a7e-be59-3fd7419ad36a,Inbound,Returns,Missing,,611cfe52-a436-40cb-a35a-c00c4e0a3ebe,07/08/2023 13:15,29/08/2023 23:56,30/08/2023 00:29,30-Aug-23,LUCKNOW,Home,610,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
2e56315d-98a3-4f55-956b-87d8ae898991,Inbound,Order Related,Order status enquiry,Waiting time reduce ,5fc1ae1b-58a0-40fe-a093-771310a62b2c,,30/08/2023 22:45,30/08/2023 22:45,30-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,3
f656ac6f-e801-436a-b787-12950c20c849,Outcall,Returns,Reverse Pickup Enquiry,  bandh kr do please isse kisi ka tyohar nhi bigdega .jinka he ye Shopzilla usko bolo ghar bethe ,e5562f0f-f7a8-422c-a422-5be03385dc52,,30/08/2023 11:32,30/08/2023 11:33,30-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
9c82fc38-a194-458c-803d-4ca5b0901182,Inbound,Returns,Reverse Pickup Enquiry,,14cd9df8-dd2b-4b33-a0f4-d59a8179fe87,,30/08/2023 11:48,30/08/2023 11:49,30-Aug-23,,,,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,5
65905122-6987-4831-8d04-c3b209c1bbe1,Email,Refund Related,Refund Enquiry,,3cabe869-7434-451b-bd73-a5c665f47905,,30/08/2023 12:48,30/08/2023 12:51,30-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
2aa3fdc1-b373-45c6-95a0-569a036cae6e,Outcall,Returns,Return request,"Solve my problem sir, as soon as possible ",6df7d869-59d0-4508-b6b8-e468b808f4b0,,30/08/2023 17:45,30/08/2023 17:49,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,4
c35f8562-5e97-4837-afb4-3181ed086a78,Outcall,Returns,Product related Issues,,f1578dc5-7840-40b4-81f0-7dbb8c7b0dbc,22/08/2023 21:20,30/08/2023 16:41,30/08/2023 16:45,30-Aug-23,PANIKOII,Books & General merchandise,237,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
fa38caed-d688-4bdb-9e6a-907d4971be6e,Inbound,Returns,Reverse Pickup Enquiry,,649f7686-ea57-4b67-a387-09a36d167889,,30/08/2023 12:58,30/08/2023 13:02,30-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
6e5d7f1e-47a3-47ee-8407-79195bf2b0db,Inbound,Returns,Reverse Pickup Enquiry,5,1cab585d-2833-454b-9d63-690ce88ab01b,,30/08/2023 13:02,30/08/2023 14:20,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
23d876c1-000f-4d11-8f77-70e301d9b3a9,Outcall,Order Related,Order status enquiry,,dc0977e6-5354-41b0-b87f-8a6a7fbc8d51,,30/08/2023 17:42,30/08/2023 19:48,30-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
46c146aa-da0f-4ef5-b8dd-17c8300b9d66,Inbound,Feedback,UnProfessional Behaviour,,bd1d5c83-ef8d-42d1-bafc-cbbb5c02f5ef,23/08/2023 17:07,30/08/2023 11:55,30/08/2023 17:58,30-Aug-23,PALI,Home Appliences,17090,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,4
c26f19ec-b3c8-4823-bc54-76aa594cc587,Inbound,Returns,Reverse Pickup Enquiry,?????? ?? ??????? ????? ???? ???? ????,ee68eb40-4655-4fc3-abb3-c7623e1206b9,,30/08/2023 09:05,30/08/2023 09:30,30-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
c5d499ee-5dc2-4ed2-910f-a1897c8e452f,Inbound,Feedback,UnProfessional Behaviour,"This was really very worst experience with delivery person when they have asked to pay  . 1000 but not provided amount receipt nor revised invoice copy. Moreover after complain to Shopzilla Application this is frustrating to receive repeated mail to provide Payment screenshot as evidence. After 20 times complain and conversation with Shopzilla Executive, I received a   worth Rs. 1000 but it's not satisfactory action while that cheater should be punished with strict action because they have breach the trust of Customer and Shopzilla. I suggest Shopzilla to avoid cash Transaction by delivery person.",9f1006cf-ae19-4340-b060-6349070b1dd1,,30/08/2023 15:05,30/08/2023 15:09,30-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
833753e3-2a38-4ccb-a074-d2fea5c31e17,Outcall,Returns,Reverse Pickup Enquiry,,20e6bb3e-5f88-4e28-a5bc-472cdab49a83,,30/08/2023 11:49,30/08/2023 11:51,30-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
5100c3de-9d12-4f3e-820c-e077af3fccdc,Outcall,Order Related,Order status enquiry,Good,dec00f4a-b453-4370-868d-1a34a7225a8c,,30/08/2023 18:59,30/08/2023 19:00,30-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
320f1759-585d-4255-87d0-a44356f9a551,Inbound,Refund Related,Refund Enquiry,,20d963bb-c7b5-40e9-8798-c5c2b92885f6,,30/08/2023 11:04,30/08/2023 11:09,30-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
e8a3b69f-e01b-4e3b-a309-29adc32266d1,Outcall,Returns,Missing,,77d330b4-292b-4941-a2c3-c370e61ab225,,30/08/2023 14:06,30/08/2023 16:58,30-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
6243fad8-361d-4473-8568-a4acb9a3c174,Inbound,Shopzilla Related,General Enquiry,I agree with your talking ,d0b3b40a-0c33-43eb-99d2-f6a22d3086b7,,29/08/2023 22:39,30/08/2023 15:52,30-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
81468140-eaf4-4921-a8f2-e5405797c701,Outcall,Order Related,Customer Requested Modifications,Nise,9a83469c-acaf-4fc5-a1de-f5fd3a314fde,,30/08/2023 16:33,30/08/2023 16:38,30-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e179f536-5af1-4039-ab4b-0517fab3c88b,Outcall,Refund Related,Refund Related Issues,,d9f6cf54-8186-4efa-9214-33ab0825f999,27/07/2023 17:38,30/08/2023 16:32,30/08/2023 16:32,30-Aug-23,NEW DELHI,Furniture,8999,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
46ac40ce-be3a-4291-aa9b-fd70789ca74a,Inbound,Returns,Fraudulent User,Please return or replace my product ,ff636c12-d613-4ac2-a149-b3bcf018c23f,16/08/2023 11:08,30/08/2023 15:44,30/08/2023 15:48,30-Aug-23,VARANASI,Electronics,1599,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,4
3e431572-d352-4ae0-82df-f4a303e24bf6,Inbound,Returns,Reverse Pickup Enquiry,,87b9a4f7-59dc-49b1-a2a4-8bc59a291e35,,30/08/2023 12:59,30/08/2023 13:00,30-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
81110599-3f49-4941-a559-c432434bc031,Outcall,Order Related,Priority delivery,,158708a5-007f-410f-951a-f5846c6a3a8c,,30/08/2023 19:48,30/08/2023 19:51,30-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
449df784-7f9d-4df0-802c-b167822af5ff,Inbound,Order Related,Priority delivery,Good time,42c33d6f-9ea8-44a8-8e49-c2aeb579b2b4,,30/08/2023 07:41,30/08/2023 07:45,30-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1ab86d9d-ff24-432e-9e78-3ee06cf1f041,Inbound,Order Related,Order status enquiry,,2086b4b2-d256-4099-b9cb-fcc4e89938a8,,30/08/2023 07:38,30/08/2023 07:51,30-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1e9444e5-ffd5-4af7-acba-3285614b014a,Inbound,Order Related,Order status enquiry,,eb2c0347-e0a3-4b5e-a161-1c4a671b7393,,30/08/2023 13:19,30/08/2023 13:50,30-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
d3b638db-355b-4922-bdd2-486e66369c52,Email,Order Related,Delayed,"Don't buy anything from Shopzilla. They are fully useless. They don't have good service. They are not able to deliver product on time, my suggestion for every body be care full",bf619610-caad-4d53-8b26-8290505e92f2,20/08/2023 13:35,30/08/2023 17:16,30/08/2023 17:33,30-Aug-23,MOGA,Home,699,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,1
d76b61ba-d476-4552-ab1a-de533bb27f9d,Inbound,Returns,Return request,,af1f7b71-8dff-405e-8972-073269c913a1,,29/08/2023 20:36,30/08/2023 20:16,30-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3291a678-fbff-4a9a-b65f-c3dce1f43fef,Inbound,Cancellation,Not Needed,,746f7f15-bbd7-4d2e-8ea0-cb24671e2d1b,,30/08/2023 15:16,30/08/2023 15:19,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ec71cd2a-caf0-4986-b10a-0f3423d9eafd,Outcall,Refund Related,Refund Enquiry,,512a13ee-480f-4816-8a73-11bdc32c1a16,,30/08/2023 12:37,30/08/2023 12:39,30-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
9fa6df8c-83e5-465e-8d50-344c646083e4,Inbound,Shopzilla Related,Shopzila Premium Related,,d72787dc-8f0c-4ad2-ada8-6d1a616f63ae,,30/08/2023 12:29,30/08/2023 12:32,30-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
918efb54-3bc7-4a40-916c-dc0837932de1,Outcall,Cancellation,Not Needed,,c5605cdf-0ccd-4bb2-9765-830ae3512e94,,30/08/2023 18:56,30/08/2023 18:58,30-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
c9718ee7-8ff3-4c2b-8d7c-e5144214027e,Inbound,Returns,Wrong,Ok,c0d3441a-0e09-41f6-aca7-b5eecc9990df,,29/08/2023 19:32,30/08/2023 08:08,30-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,5
4595395e-0824-471d-a767-e4273f685495,Inbound,Offers & Cashback,Other Cashback,,778378f8-882f-4b42-9f2c-0a10f1c9578a,,30/08/2023 12:08,30/08/2023 12:11,30-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
3a0cc518-7ca5-4b1b-a0f5-8d45b78a05a7,Inbound,Returns,Fraudulent User,,b82f141d-de47-4335-862d-0f019a225c54,,29/08/2023 18:26,30/08/2023 00:00,30-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1e0a6eef-df80-4e3d-80f4-e75052ceb3b7,Inbound,Returns,Return request,,b26e26ed-5f4c-4c16-a233-6046c396f34c,,29/08/2023 20:50,30/08/2023 03:33,30-Aug-23,,,,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
447591ef-562d-4fe8-ace9-bb63f4666ce3,Email,Returns,Wrong,,1d44acfb-5b9a-4880-91a1-9ecefe1c5221,17/08/2023 16:22,30/08/2023 10:20,30/08/2023 11:38,30-Aug-23,GURGAON,Electronics,999,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,4
d27cda44-2c1d-4ca4-bae8-1a537ea3af27,Inbound,Returns,Reverse Pickup Enquiry,,45b3f3b6-2168-4b20-9da0-b07094520a3c,,30/08/2023 07:52,30/08/2023 08:22,30-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
a5787b65-30c8-4c7b-8942-18211b5823d5,Inbound,Order Related,Order Verification,,9c963f76-b731-4121-a075-0c50017219b4,,30/08/2023 11:05,30/08/2023 11:08,30-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
936c3abf-84da-428a-a1a2-5461ce25a3de,Outcall,Order Related,Invoice request,,59847e49-4695-49e8-9af8-72797a450f0d,,30/08/2023 15:03,30/08/2023 16:19,30-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
86fcee7e-7d38-4363-9481-e46134d5eeb6,Outcall,Shopzilla Related,General Enquiry,Very bad ,be0666bf-d087-400c-a4af-4b6fe8fbf157,,30/08/2023 20:34,30/08/2023 20:37,30-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,1
b8949811-df91-4f87-8661-76f176da8c95,Outcall,Returns,Reverse Pickup Enquiry,,d6c1128e-c079-442d-95ee-d57d34e527c9,,30/08/2023 23:40,30/08/2023 23:41,30-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
9d85e0df-06ae-4d43-9e7f-1d7714f97614,Email,Returns,Reverse Pickup Enquiry,,f54cbada-cf81-4900-9514-87b19b07c4a6,20/08/2023 23:31,29/08/2023 19:09,30/08/2023 09:48,30-Aug-23,AHMEDABAD,LifeStyle,1749,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
69b74324-2c62-4d1c-aed9-dd0bac784ef5,Inbound,Product Queries,Product Specific Information,,f2e84d4d-5271-4100-8ec1-b14373786977,,30/08/2023 22:55,30/08/2023 23:01,30-Aug-23,,,,,Elizabeth Rivera,Aiden Patel,John Smith,>90,Morning,5
c962bea2-b595-42be-94a0-f35d1c6ab89d,Outcall,Product Queries,Product Specific Information,Gift card sent to an incorrect email address .. I am requesting for gift card to be sent to correct address but nobody is helping me .,ec5baf2f-dfbe-4d5e-a889-dbe562b6ef7a,,30/08/2023 15:32,30/08/2023 15:37,30-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,3
31ad9985-599a-4fa6-b0b1-bc121673bb42,Inbound,Order Related,Order status enquiry,Good ,ac7addca-e271-4987-b4bf-2d55f9fdff44,,30/08/2023 16:09,30/08/2023 16:11,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
e337d1c4-896b-4946-9c09-e5ff49b1bb82,Outcall,Returns,Return request,Given feedback on product supplier. Take bacm its nk return policy because it always deliver wrong,2270c3ab-962e-4436-8682-9d52f28ffa14,,30/08/2023 17:54,30/08/2023 17:56,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
b5f25078-ecfd-413d-9c0c-f7552abc6d10,Outcall,Returns,Fraudulent User,,a325b311-5822-4168-9675-3dd6f4226b86,,30/08/2023 19:32,30/08/2023 19:39,30-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
d79ec908-d845-4f6c-a98f-bd6d32a8257f,Outcall,Order Related,Order status enquiry,Pls,49981f57-dab7-466c-9075-cfaaf8fc3e37,27/08/2023 09:06,30/08/2023 18:16,30/08/2023 18:21,30-Aug-23,RANCHI,LifeStyle,779,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
b33cb13d-b282-4697-b253-4aaeed808ea5,Inbound,Order Related,Order status enquiry,Nice ,5234f169-4ea7-4b84-895e-59a14ef59fed,,30/08/2023 10:05,30/08/2023 10:06,30-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
26745ffc-17b6-4968-aa57-a607d5080b0a,Inbound,Refund Related,Refund Related Issues,Refund my amount asap,aad4fc2b-ab84-494a-90cf-b206572d31b9,17/08/2023 11:31,29/08/2023 12:25,30/08/2023 00:39,30-Aug-23,SASARAM,Electronics,1599,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
151e6e14-42d2-46b9-ae8c-a129671ebc6c,Inbound,Shopzilla Related,Shopzila Premium Related,,5bc50f52-654b-407d-a685-ed4af32c26b9,,30/08/2023 00:33,30/08/2023 00:40,30-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
10935517-9dba-4b10-ad67-d22fc9341910,Outcall,Returns,Return request,I am happy,bb13681f-7e12-4cd6-9828-09d6aaf47fb9,,30/08/2023 12:07,30/08/2023 12:11,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
5f8378a6-30ed-4541-8258-f63701881f97,Email,Returns,Service Centres Related,,74a5263e-9851-498e-ad08-adec4017c32a,,30/08/2023 16:49,30/08/2023 16:50,30-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
65a2f900-333e-4c07-a431-9b7dd6b53a09,Inbound,Order Related,Installation/demo,,fa3f3a8b-753d-43c0-807b-78dbbc9a5a8a,21/08/2023 23:03,30/08/2023 11:55,30/08/2023 11:55,30-Aug-23,PAKAUR,Home Appliences,23999,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,3
06fa74e1-7433-4dfd-baac-8d194a588ce3,Outcall,Order Related,Installation/demo,,36ce4030-eaf1-4b54-b4ae-cd1cb7418613,,30/08/2023 21:41,30/08/2023 21:43,30-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
94ce71d1-7abc-4788-acf6-ef5fdf4b2204,Inbound,Returns,Missing,,cb6684ff-31f8-482d-85ae-995bf0b989eb,,30/08/2023 23:21,30/08/2023 23:23,30-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
254a0707-cf0e-49a7-a88c-406be1a5f888,Email,Returns,Wrong,,2792425b-5901-4139-8d99-84eea2615c8e,25/08/2023 15:09,30/08/2023 17:40,30/08/2023 18:01,30-Aug-23,RAGHUNATHGANJ,Electronics,799,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,1
7407dbd8-c042-43f8-95e9-a1571faf63e8,Inbound,Order Related,Delayed,,f4b2fb1b-436f-4aac-b56e-5c26f14aa14d,25/08/2023 21:35,30/08/2023 07:36,30/08/2023 07:36,30-Aug-23,SAHARANPUR,Home,78,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
66dd756f-2678-443e-8da4-55d10a5cd423,Inbound,Payments related,Online Payment Issues,"Can't access gift card, customer service executive didn't solve a simple problem.",7a5b3f59-f536-41e9-a269-fd064e0586d0,,30/08/2023 09:57,30/08/2023 15:47,30-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,1
bfe029e9-ba80-469c-b1fe-4a599f065a30,Outcall,Order Related,Order status enquiry,,84c4a87c-4a89-485e-a16c-0cab8711a778,,30/08/2023 18:36,30/08/2023 18:37,30-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4c6ea08c-3d5f-4835-acaa-d586a649658c,Inbound,Refund Related,Refund Related Issues,Nothing,ab62b8cd-9d28-45ff-a6df-c890117d5cfe,06/08/2023 13:27,30/08/2023 11:17,30/08/2023 11:27,30-Aug-23,MUMBAI,LifeStyle,693,,Rachel Green,Alexander Tanaka,Michael Lee,0-30,Evening,5
4ea28d0f-fb56-4b9e-8276-ddd7f1caf899,Outcall,Cancellation,Not Needed,Nice ,38243299-dbfb-434c-907c-3cb600af127d,,30/08/2023 11:53,30/08/2023 11:53,30-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b3b7d997-94e3-437e-9fb1-1388257d6134,Outcall,Order Related,Seller Cancelled Order,,72443ddf-28b3-490d-8855-2da495dbb6cd,,30/08/2023 16:41,30/08/2023 16:45,30-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
701e79df-3c1e-4b76-a256-8cb7642fa34b,Outcall,Returns,Reverse Pickup Enquiry,,d45660dc-9e4c-41be-bb42-a973611dc3ee,,30/08/2023 18:34,30/08/2023 18:37,30-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
75bf03a7-e710-4ddf-997a-1577acba8203,Outcall,Returns,Reverse Pickup Enquiry,Focus on providing resolution to customer instead of closing the issues or ticket ,0a005400-2b38-4dbc-8cdc-2f9838114043,06/08/2023 19:20,26/08/2023 17:16,30/08/2023 11:26,30-Aug-23,HYDERABAD,LifeStyle,904,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
d35178ce-3254-4a01-b4fb-49ccb1ff88d8,Email,Feedback,UnProfessional Behaviour,,208682b7-44d1-4928-adf5-dba55a8f6766,,30/08/2023 18:42,30/08/2023 18:43,30-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
ca1cccd8-fb27-40b0-b83e-f1727e64e829,Inbound,Returns,Reverse Pickup Enquiry,Good ,b5c94751-7220-49ab-87ed-af29c73814ae,,30/08/2023 10:53,30/08/2023 10:56,30-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
15a76695-f4d5-41e5-be62-46f2b0de5436,Inbound,Returns,Reverse Pickup Enquiry,,2ae6bb64-0878-4004-a91a-20426894c934,,30/08/2023 12:52,30/08/2023 15:45,30-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
adcb1ebd-939a-4b1f-a9e0-8d05e07d9187,Outcall,Returns,Return request,,4195cad2-f972-42a5-ad55-3a6d8300c837,,30/08/2023 20:04,30/08/2023 20:08,30-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
efe21a2c-106e-45e4-b351-e6a0cdd957d1,Inbound,Feedback,UnProfessional Behaviour,Good,7dcbbb0c-1b81-470b-a58c-2aab3ad4f5bf,10/08/2023 12:41,30/08/2023 11:52,30/08/2023 11:56,30-Aug-23,JAMMU,Books & General merchandise,151,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
cf447a78-7595-4cd2-b94b-c7c673f65601,Inbound,Order Related,Order status enquiry,,ef5a7735-dfe6-4e9e-88a3-f13e499ea601,25/08/2023 18:11,30/08/2023 15:53,30/08/2023 16:10,30-Aug-23,NEW DELHI,Books & General merchandise,377,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,2
291c1bba-26ac-4a5f-aed0-9c2159a1284f,Inbound,Order Related,Customer Requested Modifications,Good ,f7c19db2-1b3a-4d42-b035-b338ddf01397,,30/08/2023 08:43,30/08/2023 08:44,30-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,4
679e3f70-c215-40aa-98de-35e94b769a4d,Inbound,Order Related,Delayed,,d404d3f1-a0a1-41a2-a9c0-9fd74925d879,,30/08/2023 07:39,30/08/2023 10:16,30-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,4
2655d916-57c6-4e37-84c4-159512f75140,Outcall,Shopzilla Related,General Enquiry,Very Good service ??,2e0cfb8d-381e-4afe-98f8-bead33fe1e01,,30/08/2023 18:48,30/08/2023 19:08,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
5741321e-89cb-4f24-b6ab-3f7bf6c5fd0c,Outcall,Shopzilla Related,General Enquiry,Thank ,249c9e6f-ef1b-4f63-8ffa-7d3d5767722a,,30/08/2023 21:51,30/08/2023 21:54,30-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
b2c6b3f7-c26e-4cba-8575-2c656d258a59,Outcall,Shopzilla Related,General Enquiry,"The agents before this agents disconnected call and even didn't want to hear the issue let alone giving me any solution, please take care of that otherwise, the last agent was excellent and helped me raise the complaint instantly as well as gave me the complaint number when I didn't receive the email",0a8fc8a2-32b6-4ca3-b437-34512fa42ca3,,30/08/2023 20:55,30/08/2023 20:56,30-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
dd4f6e5a-d1fa-4ee4-889b-6eb7cd6faf03,Inbound,Cancellation,Not Needed,,d6c85a34-91f6-4a34-91e1-5edf2ded190b,21/08/2023 15:05,30/08/2023 12:34,30/08/2023 12:35,30-Aug-23,CHANDAULI,Home Appliences,27990,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,1
7b0c6d3f-1927-486e-8558-2e49bccdbdb9,Outcall,Order Related,Order status enquiry,Thanks ??Aashish bro????...For..help in my..order Amazing customer service experience...????Shopzilla??,3b71d0ba-c3f6-4b7d-9d51-8412b4e7bdc4,22/08/2023 10:21,30/08/2023 21:15,30/08/2023 21:16,30-Aug-23,SANAND,Mobile,1650,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e8547790-0914-40f6-a631-d515608b4b64,Inbound,Order Related,Delayed,,09066c42-58c6-4e9c-b93c-93e96ca46bfe,13/08/2023 20:36,30/08/2023 22:31,30/08/2023 23:26,30-Aug-23,KANPUR,Books & General merchandise,1091,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
1a5368c2-296e-4c17-b7dc-1ad3a7efca8b,Email,Order Related,Delayed,,fd29b8a3-e19b-40d5-b041-47db08df0a3d,,29/08/2023 19:47,30/08/2023 08:53,30-Aug-23,,,,,Sarah Keller,Zoe Yamamoto,John Smith,>90,Morning,1
9da21aea-e51d-456a-8ff4-e2d21ba44026,Inbound,Shopzilla Related,Signup Issues,,e3b9f5ea-876b-42fa-8b8f-f689f42479b2,,30/08/2023 15:54,30/08/2023 15:56,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
3cac0a5e-73ab-47b8-9eb5-48129ba3249f,Inbound,Returns,Return request,He's very cooperative and kind,b03c62e7-29af-40b3-853e-348be0b90a19,,30/08/2023 10:40,30/08/2023 10:52,30-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
24eec687-f856-4ff6-b379-3d3df747522e,Outcall,Refund Related,Refund Enquiry,,4ec24245-41dd-42c0-aa93-2bf905d179cb,,30/08/2023 10:58,30/08/2023 11:42,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
6f8fe986-dd54-4cdd-ab81-e67a540359e7,Inbound,Returns,Reverse Pickup Enquiry,,640c91e4-e994-4c5a-8421-eff669075b32,,30/08/2023 14:14,30/08/2023 19:13,30-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
7e516291-05e6-412c-979a-388e4d06b7c3,Outcall,Returns,Service Centres Related,Good service all stuff and thanks to Shopzilla ,299f23bb-dca7-4198-9d65-ed85c8062f51,,30/08/2023 13:58,30/08/2023 14:00,30-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
2519504e-89c3-479e-a260-9db16052b7a5,Outcall,Returns,Return request,,5d83a0b5-7db9-4747-8d9d-0bdb0e93b3e5,,30/08/2023 16:35,30/08/2023 16:41,30-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,4
84aec3a0-0cd8-442d-bdb1-0d4fabe53cca,Outcall,Order Related,Installation/demo,,e8d57a77-bee5-4f69-a95f-828525534129,,30/08/2023 16:37,30/08/2023 16:42,30-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
66dfd530-aead-4f25-aaa8-fdc94f818c47,Inbound,Returns,Missing,,fc0aa622-a608-405d-b890-6852f258d629,,30/08/2023 21:47,30/08/2023 22:21,30-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
95038464-1d97-4ed8-b42d-b9ffa4ecf6e0,Outcall,Returns,Reverse Pickup Enquiry,Pathetic customer care response,050797f7-0b60-4384-a31c-b6ba03a40d7a,,30/08/2023 18:47,30/08/2023 19:15,30-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,1
c46ae10b-1023-4401-bbdc-88f2565ac498,Inbound,Returns,Service Centres Related,Issue should be solved ASAP,511bfe7f-5094-43e0-babc-723a433155c6,19/07/2023 18:29,30/08/2023 22:27,30/08/2023 22:34,30-Aug-23,CHIPLUN,Electronics,2099,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
6a3c8fdf-7d1f-48fa-819d-e314eacca0f2,Inbound,Returns,Return request,Please all show for your call me backspot ,5bf8fe08-2f44-4af3-b192-2971288710d9,,29/08/2023 22:40,30/08/2023 23:15,30-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,3
22425111-a913-4c13-b5bd-39e743d061c6,Inbound,Returns,Reverse Pickup Enquiry,,50a6b217-1e4d-486c-a459-98b8c1a80013,03/08/2023 04:16,30/08/2023 13:29,30/08/2023 13:32,30-Aug-23,ALIBAG,LifeStyle,644,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
040af2c8-3ee4-44f4-af0f-6e886b4fb00d,Outcall,Order Related,Order status enquiry,Not time to delver,b1499e26-223c-4e93-9c9b-644c726191aa,19/08/2023 07:35,30/08/2023 18:27,30/08/2023 18:31,30-Aug-23,Singrauli,Books & General merchandise,289,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
a186708c-14b3-48bb-a1c0-653bcef082c5,Outcall,Refund Related,Refund Related Issues,,435cdaad-9577-42db-af45-00d0baf09625,20/08/2023 08:38,28/08/2023 19:21,30/08/2023 12:25,30-Aug-23,JORHAT,Electronics,279,,Samantha Swanson,Ava Wong,William Kim,On Job Training,Evening,1
532c24ed-93c5-4cf2-940a-b5b2e3e8352e,Inbound,Order Related,Order status enquiry,,79213106-487c-49b9-adcd-3fa2e05e12ea,21/08/2023 22:15,28/08/2023 22:35,30/08/2023 11:57,30-Aug-23,KOLKATA,Books & General merchandise,270,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,2
9a17802f-7666-40cf-a6e0-b7a10aef96c4,Inbound,Returns,Damaged,,d60194e3-b25b-4440-bec1-1b2d81729022,,30/08/2023 11:09,30/08/2023 17:43,30-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,4
7e020e59-4c20-4653-9c42-382358e97b16,Inbound,Returns,Return request,Pls exchange my product as early as possible,64c3b135-a061-4030-a5f6-461ef6cee39a,,30/08/2023 13:46,30/08/2023 13:50,30-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1a421208-9a09-4b1e-ae69-cff723fb6e18,Inbound,Payments related,Online Payment Issues,Good service nice jobe ,e4a5528d-89de-473e-8e3a-76c1b4e7874c,,29/08/2023 15:50,30/08/2023 16:32,30-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
b0d1a8cb-52ec-4e6b-900a-421c40d5faf7,Outcall,Product Queries,Product Specific Information,Make your payment network better ,0a550271-9199-4521-a4bb-bd1aafd0bfe6,,30/08/2023 07:52,30/08/2023 07:54,30-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
09817e23-354d-4b53-ad5f-8a7e6859b016,Outcall,Returns,Wrong,,01081173-c74d-493f-8cfd-ca15ef1dd906,,30/08/2023 17:24,30/08/2023 17:27,30-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
c41616d9-1a5c-49f9-bef2-a50a9d8daa1c,Inbound,Returns,Reverse Pickup Enquiry,,5308fb36-a730-4a59-9ffd-4e63c88d5cbd,23/08/2023 18:58,28/08/2023 14:34,30/08/2023 08:43,30-Aug-23,BURLA,LifeStyle,227,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
7f4e2b38-b9a1-4926-b1cf-e5c4d2528709,Inbound,Returns,Fraudulent User,Good,6ccb6545-f9bf-4cfb-8d02-7a9370751625,,29/08/2023 16:47,30/08/2023 13:33,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
05ffa36a-3c47-4152-acf1-42c57b3279f5,Email,Returns,Fraudulent User,,3d81e992-a3bf-46c4-ba07-b0031c5a1b1c,,29/08/2023 19:31,30/08/2023 14:25,30-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,4
60b18858-1183-42a1-b719-05c52fce3037,Outcall,Payments related,Payment related Queries,No,67d1ed6e-a22c-49cd-ad77-9cac1d882383,,30/08/2023 12:54,30/08/2023 14:07,30-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0a0fbcd2-beb1-43b0-8e8f-d2540f26f37d,Inbound,Shopzilla Related,General Enquiry,,be7690c7-946c-4d05-8c9e-b698cafe91ec,,30/08/2023 15:22,30/08/2023 15:24,30-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,4
6f54d260-eef3-499f-8cc1-e352e7772756,Inbound,Returns,Missing,,87c35dfc-b939-4e44-9267-77c9db9ec96b,,30/08/2023 15:44,30/08/2023 15:46,30-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
f2e07e84-9710-454a-a09f-ffee535c8ae1,Inbound,Returns,Missing,,fa58298a-574b-440c-8e96-7f68aa22f514,,30/08/2023 21:45,30/08/2023 21:46,30-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5127fdb4-50fd-44a0-afba-0435462910e9,Inbound,Order Related,Delayed,Kindly arrange the delivery person contact details ,7fbbf9f8-6845-4b42-9321-bf8363100de8,,29/08/2023 18:38,30/08/2023 00:35,30-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
c2e44e6b-3d57-4d95-a5eb-3e9c07d8277f,Inbound,Returns,Wrong,,655f9d31-5810-439c-9231-c73141faa07d,,30/08/2023 08:21,30/08/2023 08:34,30-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e8c9563f-0b1f-4a7e-807a-d3229b97c36c,Outcall,Returns,Return request,Just try to check with the vendor what went wrong in the delivery of the product ,c7839bf7-1473-43b3-a0b3-9f1c4323f4bf,,30/08/2023 16:12,30/08/2023 16:15,30-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
8c7a245c-9117-43c9-9ad3-1b5e1863fcf4,Outcall,Order Related,Invoice request,,3cb1efcd-95ad-45dc-811b-88b6426f9122,,30/08/2023 16:55,30/08/2023 17:58,30-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
74c55be7-16f5-44b0-8433-e4c97636cadd,Inbound,Order Related,Order status enquiry,,b1e532c5-cb29-4a9b-8800-311b081699c2,,30/08/2023 09:39,30/08/2023 09:42,30-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
78a5b100-ace8-40d0-a13c-1b8130fd19ea,Outcall,Order Related,Delayed,,4b11e6a6-247c-41f7-a6f1-f84cde3065c0,05/08/2023 11:44,30/08/2023 22:03,30/08/2023 22:08,30-Aug-23,CHAKRADHARPUR,Home Appliences,6224,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
1486005d-8286-4754-a16d-6b3952c11b17,Inbound,Returns,Fraudulent User,??????,7112558e-7241-46b4-a507-8de596eaf9d7,14/08/2023 18:10,29/08/2023 22:20,30/08/2023 09:36,30-Aug-23,PURNIA,Electronics,1399,,Kelsey Massey,Mia Patel,Emily Chen,61-90,Evening,1
d439b5a5-9c61-4fb5-9eb0-899de82efe2f,Outcall,Shopzilla Related,Account updation,Thanks for helping ,9b86c7e0-a0e2-4def-974b-cc2a4e536873,,30/08/2023 09:27,30/08/2023 09:29,30-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
8aaf8de5-d6ea-4a23-8968-9deaa01e814f,Outcall,Order Related,Installation/demo,Just wow ,ccf1330c-8e43-4d63-8bee-001d5e41e58a,,30/08/2023 11:24,30/08/2023 11:26,30-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
93a07464-d8b9-4e34-ac60-1366023b7d15,Inbound,Refund Related,Refund Enquiry,,f451558d-e044-48e1-9e7c-c402c87b5d04,,30/08/2023 12:43,30/08/2023 12:47,30-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
ed19700d-681d-4481-93a8-3d0281691036,Inbound,Order Related,Priority delivery,Directly put the call on hold ,4a86f8a8-56f3-45f7-89d4-2b8697c7fb39,,30/08/2023 13:26,30/08/2023 13:30,30-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
872da1cf-5340-4023-a057-d5fdff20fe4e,Inbound,Returns,Technician Visit,Ok,9cf4bd29-9fe5-4be3-8752-250a4f2eac1b,,30/08/2023 12:08,30/08/2023 12:10,30-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
8be6e009-91a3-441b-9a56-20cb98099604,Inbound,Returns,Technician Visit,Plz help me out ASAP with my issue ,8fb631da-a8bb-4438-b12a-f993900520a4,,30/08/2023 22:54,30/08/2023 22:56,30-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
93f9dff2-914d-446f-aa63-25274234ed05,Inbound,Order Related,Delayed,,3d74d381-f03a-4479-a2a7-5400118b2be6,,30/08/2023 07:04,30/08/2023 07:08,30-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
3f2b04a7-8ea7-487b-9d69-247ae3a9de7b,Outcall,Returns,Reverse Pickup Enquiry,,5d141d0b-f95a-4295-bff3-db17ff015d12,,30/08/2023 19:29,30/08/2023 19:34,30-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
4439ac40-96e4-490f-85d8-92fda769dccd,Outcall,Returns,Reverse Pickup Enquiry,,e1ba21a1-f51e-4464-904f-d2260a3c33db,,30/08/2023 12:44,30/08/2023 12:49,30-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
699d5a62-c0f3-42a3-99bb-65b424aa7c13,Inbound,Feedback,UnProfessional Behaviour,Nice,626948a2-c7f5-447f-8230-15b1fe28033e,,30/08/2023 21:20,30/08/2023 21:21,30-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d32f4fb3-eee6-4dda-933f-ffd28f948f93,Inbound,Returns,Fraudulent User,,b295f56d-fdd9-452d-9065-4fa7fd8cc3e2,,30/08/2023 12:12,30/08/2023 12:13,30-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,2
4a2d5374-a10f-458c-afd9-dd5f1afeea34,Inbound,Order Related,Priority delivery,As all ok but kindly do the ,4a4fbe8a-2f26-4b28-903b-369fc96e2d66,,30/08/2023 15:50,30/08/2023 15:51,30-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
97535fa5-88ac-4d19-82b6-d1da8b312ef7,Outcall,Returns,Return request,,15e9cb2f-0a94-4719-a74a-0713954a48b6,22/08/2023 22:11,30/08/2023 15:30,30/08/2023 15:31,30-Aug-23,BAGLI,Electronics,545,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
86be986b-95e8-4f7d-bbb8-786c9be9ed66,Inbound,Product Queries,Product Specific Information,Product not actual ,113942a4-4104-479f-b80c-839d324c38bd,,30/08/2023 10:16,30/08/2023 11:13,30-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,1
271089ee-edce-46f4-bb0b-638e32aa49a7,Outcall,Returns,Return request,Re check the product and deliver ,6e9634b9-01d6-42af-9019-bd86dd22f15f,,30/08/2023 13:53,30/08/2023 13:57,30-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,4
bb4cd4f0-8ec8-4f8d-8f1a-f6cd9fe74fac,Inbound,Payments related,Online Payment Issues,,50ab9b62-f97d-41d1-a374-2c272e16757f,,30/08/2023 10:05,30/08/2023 10:12,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
40862f8c-444f-4c3f-a130-a778778feea1,Inbound,Returns,Wrong,Nothing to say,68c985a4-3563-4bd8-bae0-091d5afbcce8,,30/08/2023 10:21,30/08/2023 10:22,30-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5917c7b8-4db5-43f4-9f3d-c8764e3666b7,Inbound,Order Related,Delayed,,f1d17c45-d625-4ebb-934f-36af3fb0a292,,30/08/2023 15:47,30/08/2023 16:16,30-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
0dd73f8d-5729-496f-bdf1-b1c0f7825e53,Outcall,Order Related,Order status enquiry,It was completely waste of time. They were not able to update anything. They were not listening the concern. Only repeating the same line again and again. Complete waste of time team. Please don't provide such worst customer experience. Really pathetic and unprofessional behaviour. No solution oriented approach. They were repeating the same line as if they were parrot. Really pathetic experience.....No solution received till time......,8b40bf54-204f-4400-a4bf-1747ab17fcc8,,30/08/2023 19:12,30/08/2023 21:58,30-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
1506c1dc-08d1-4a7a-b955-9c9b647dcbff,Outcall,Shopzilla Related,General Enquiry,Nice,999d8cf6-a6e6-4892-93a1-dc33ba255cb7,,30/08/2023 20:58,30/08/2023 22:02,30-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
b170cde9-c281-485c-9a01-9bbfc2d283e3,Inbound,Order Related,Order status enquiry,,a3db67a7-0e7f-47d4-bb84-3ea0c796cd47,27/08/2023 12:34,27/08/2023 13:16,30/08/2023 09:16,30-Aug-23,NAVI MUMBAI,Books & General merchandise,749,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8104f4c1-9a9f-433a-8475-416a8fdf3a1a,Inbound,Order Related,Order status enquiry,Ok,db4b869a-c7dd-4ffe-b3df-074b5b2e0133,,30/08/2023 08:55,30/08/2023 09:06,30-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
82e2f254-7516-4223-a57e-f8710fe5ba9f,Inbound,Order Related,Order status enquiry,,81798075-ec74-483a-8b8e-faa90f9feb19,,30/08/2023 10:39,30/08/2023 10:43,30-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
fc6bed0c-0ab7-434b-90c5-24417aa1afa3,Inbound,Payments related,Online Payment Issues,"Once again the complete has larged, in my wallet amount is not showing and I i didn't get gift voucher pin, ",4195a0c7-c36f-4112-bda9-aa293f149afd,,30/08/2023 14:30,30/08/2023 14:32,30-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
d46aa6c7-72ad-4a02-aad8-b7efc0d067d6,Outcall,Order Related,Order status enquiry,,742ad0f1-7810-4d49-bcb7-40a91f68cbf2,,30/08/2023 21:00,30/08/2023 21:20,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
cd539f95-8736-49a2-a589-6d1d947c778a,Inbound,Feedback,UnProfessional Behaviour,,7c53541f-c699-424a-8883-51ac50dfe33f,,30/08/2023 00:19,30/08/2023 00:20,30-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
267b3ab5-3cf1-42e0-a826-f816a3e1bd0b,Inbound,Product Queries,Product Specific Information,,3f0627d4-b291-4303-8767-45e6555c0d59,,30/08/2023 10:29,30/08/2023 10:32,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
57a7c6d1-c3ce-4c19-acc7-2ed23270163c,Inbound,Product Queries,Product Specific Information,,d05d38a9-f0d8-48ff-9246-1974871edeed,,30/08/2023 12:39,30/08/2023 12:44,30-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
dd0ee68b-fd94-4120-b379-1253ba1750cc,Inbound,Shopzilla Related,General Enquiry,Nice thank you sir,2b710614-4185-48fc-bf94-680600875c6e,,30/08/2023 14:19,30/08/2023 14:20,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
e4c8f031-1f68-446c-ba9b-cd520fdda69b,Outcall,Payments related,e-Gift Voucher,,14186333-0597-4ba9-9256-f2160374edac,,30/08/2023 17:26,30/08/2023 17:28,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
7222f36d-36eb-4387-a4fd-4c2f73137b7d,Outcall,Returns,Return request,,839e1ec8-e05b-4c04-86ed-118802463f69,,30/08/2023 11:35,30/08/2023 12:14,30-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
54d76851-5ae8-48c0-804a-7bf1d1476de2,Outcall,Order Related,Order status enquiry,Generat a direct customer care no.,d1a58f3e-299e-4421-9ffa-5446fe5fb9de,,29/08/2023 23:32,30/08/2023 09:21,30-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0791acb4-496e-4a5a-929a-5b20bfa82811,Inbound,Returns,Reverse Pickup Enquiry,Nice understanding and help me properly understanding my actual issue ,30dc2273-8069-4383-bc88-ea38bff9bf6a,,30/08/2023 14:50,30/08/2023 14:51,30-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
00607927-ef1b-43d7-9ec0-e2104e109c7f,Outcall,Returns,Wrong,,c7fc97cb-8c5e-4ca4-80c9-33acae07357e,,30/08/2023 19:14,30/08/2023 19:19,30-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
46b60b1b-e18e-4bc7-8f1b-81c1f9405bb9,Outcall,Shopzilla Related,Signup Issues,Very good ,581a57c5-bdf1-4c95-843e-6a334679530c,,30/08/2023 20:25,30/08/2023 20:30,30-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
ddade25b-eee6-4c4c-a53d-1689958ba293,Inbound,Returns,Missing,,47561f54-5fdd-4cbb-abfb-fd778a6b9198,,30/08/2023 22:28,30/08/2023 22:29,30-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
b9b65ffd-f887-48d9-b312-92d342415362,Outcall,Returns,Service Centres Related,,c6405421-9b60-45f8-aa42-16549a7894e7,,30/08/2023 10:04,30/08/2023 10:05,30-Aug-23,,,,,Jesse Davis,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
124fa476-e47e-41d5-a6fe-4ed40185af98,Outcall,Order Related,Order status enquiry,,707783ec-1d32-4195-b4fa-0b4d95d8725d,,30/08/2023 17:02,30/08/2023 19:41,30-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
de513888-7d98-497e-9b88-04860fd5a978,Inbound,Refund Related,Refund Related Issues,we need to good quality tnk,5b41251d-45d5-451a-a9a4-c95cbb274d96,,30/08/2023 12:21,30/08/2023 12:27,30-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
74636e4b-9291-4985-97ee-d9922fc42a69,Inbound,Feedback,UnProfessional Behaviour,,788666eb-da6f-4a68-9da8-77b603def925,,30/08/2023 13:53,30/08/2023 13:57,30-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
17a1cfac-3744-4849-96a3-cae8b2b8ee0f,Inbound,Product Queries,Product Specific Information,Good ??,1cc51df4-64b0-484d-8bd2-8c256e474c18,,30/08/2023 22:38,30/08/2023 22:41,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
4bfe906f-6b62-4115-8fc0-8cf39736cbb3,Inbound,Order Related,Delayed,try to deliver product on time . ,0fd597f6-9d61-44bf-bf59-5bf2714705c1,19/08/2023 23:32,30/08/2023 12:22,30/08/2023 18:57,30-Aug-23,KISHANGANJ,Home Appliences,5010,,David Smith,Nathan Patel,John Smith,>90,Split,1
a6b7b132-e387-4c8f-9bab-5114ed325ba4,Inbound,Cancellation,Not Needed,,161b8f81-caa2-47ac-9fcf-3cbda77332ad,21/08/2023 15:49,30/08/2023 10:52,30/08/2023 10:53,30-Aug-23,VARANASI,LifeStyle,890,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,2
f761f916-d1e9-47db-b681-dbb21b21838d,Outcall,Returns,Return request,,aadfdba3-87f0-44ec-ab97-3f1350db8197,,30/08/2023 20:16,30/08/2023 20:22,30-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
52d4eb04-3b26-46e7-b6ce-090030bb5b4c,Email,Order Related,Delayed,,942bc075-2be7-482b-959c-fd8fad235588,25/08/2023 21:29,30/08/2023 20:05,30/08/2023 20:06,30-Aug-23,SONIPAT,Electronics,1499,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
a47f48c1-50f3-46c3-9938-e5258d2f2e0b,Inbound,Order Related,Seller Cancelled Order,,40c27508-efab-4b30-bd6d-95b218ff9c39,,30/08/2023 07:22,30/08/2023 07:24,30-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
48fe8696-7ad7-487c-a0c4-26fd4b32a2ff,Outcall,Returns,Return request,Very nice person I love that person ??,3ba6c722-8c08-465b-9b6e-666add6885c8,,30/08/2023 14:11,30/08/2023 14:14,30-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
5aa9d2b8-f8ba-42ac-b914-e91026c13938,Inbound,Returns,Reverse Pickup Enquiry,Good bat ,332b66e9-6f41-4842-85d0-1271511dc6db,,30/08/2023 16:06,30/08/2023 16:07,30-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
2454edf0-bebf-41a2-9fb9-eeb175aa1272,Inbound,Order Related,Delayed,,58d1a0f4-67a1-4f3d-a5ce-4500626cabea,24/08/2023 19:23,30/08/2023 09:32,30/08/2023 14:33,30-Aug-23,HYDERABAD,Mobile,11499,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
1f175fc0-2161-4d29-aa10-508967959b69,Inbound,Returns,Return request,,b204883b-09ca-4715-b4b1-7291c3b8fe09,,30/08/2023 21:50,30/08/2023 21:52,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
317cbb64-371b-43a9-9ab3-41739e43211d,Inbound,Order Related,Order status enquiry,,2822d2bc-6701-43ed-b0de-1e96f2ab609b,,30/08/2023 06:58,30/08/2023 06:59,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
083cfb6c-7e47-4b07-b618-5bb45cead1e3,Inbound,Returns,Return request,..... ,bcb5a284-246f-40d6-a737-f105f0e9314c,,30/08/2023 00:51,30/08/2023 00:54,30-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
cd2830e9-c1b6-4052-be70-dc446d2f8968,Inbound,Order Related,Delayed,Bad service in Shopzilla ,c23c1bff-2bf3-4c06-bd2e-9b4ffba9169d,22/08/2023 18:38,30/08/2023 07:17,30/08/2023 07:19,30-Aug-23,,LifeStyle,1499,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
900e1120-a5de-4eb8-a09b-beb2bc1b5dc0,Outcall,Order Related,Installation/demo,,54b00435-20fe-4dd2-8dca-a626aab20cfd,,30/08/2023 10:26,30/08/2023 10:26,30-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
24115ed1-8987-44a0-a357-bef38c539360,Outcall,Feedback,UnProfessional Behaviour,,3f383520-da6f-4064-88a7-861de29c045d,,30/08/2023 19:33,30/08/2023 20:02,30-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
846b3a43-cff7-47d2-8808-041c99a0ad95,Inbound,Returns,Missing,,7069f8a9-5c98-46f0-a9fe-1ca56947d6e3,,30/08/2023 08:25,30/08/2023 08:30,30-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
e2a42688-3677-418c-8377-30c07c5fa627,Inbound,Order Related,Order status enquiry,,f60b9e3d-9f4d-4a9f-b09a-678032fac308,,30/08/2023 22:24,30/08/2023 22:32,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
b8e7e0b6-8f30-4db5-9346-6f6bfef285b3,Inbound,Order Related,Seller Cancelled Order,Tkank for your call,4a082fec-55ed-42da-ad38-3a95233fb99e,,30/08/2023 08:28,30/08/2023 08:32,30-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
5ae66e19-00a9-4b09-a1c3-b6130f81bb2b,Inbound,Returns,Return request,**ing service by Shopzilla\u2026.Shopzilla wale chor h sab ke sab ,2b3f91fc-e641-4033-969b-52e6d7ca5aff,,29/08/2023 13:53,30/08/2023 17:12,30-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,1
5e4e2065-68bf-4e6b-85fe-05ab5ca605e9,Inbound,Product Queries,Product Specific Information,,fbdb79f6-248d-4ca4-907d-3a5181c638e0,,30/08/2023 06:44,30/08/2023 06:53,30-Aug-23,,,,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
2455ed65-7197-499a-bddb-3ebb61aef721,Inbound,Returns,Missing,,af04c74d-3148-47c6-bf69-2955c2974341,,30/08/2023 13:03,30/08/2023 14:24,30-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,3
7d23cb49-25ed-4dc4-a882-bd9ced48bd98,Inbound,Refund Related,Refund Enquiry,,7fe95f89-98a5-4558-b780-32902d3a56ae,29/08/2023 00:12,30/08/2023 13:05,30/08/2023 13:05,30-Aug-23,RANCHI,Electronics,7999,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
83d6f885-67a2-4ba0-b7b5-2f84081b261b,Inbound,Feedback,UnProfessional Behaviour,,4b4b481d-53c9-4540-9091-c9186451ec7b,,29/08/2023 18:16,30/08/2023 09:29,30-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
24862d03-a454-45b7-b612-5778bbfc86f2,Outcall,Order Related,Seller Cancelled Order,,f5783db0-cf04-48ff-b71e-4471b475d41c,,30/08/2023 07:43,30/08/2023 07:45,30-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
8fa18b48-d03d-44f3-909b-e67619561cc3,Inbound,Shopzilla Related,General Enquiry,,579e513d-1a92-4fc5-964e-605121758461,,30/08/2023 11:39,30/08/2023 11:42,30-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
a6899417-b62b-499d-9fba-99a2d0abde9e,Outcall,Order Related,Order status enquiry,,5c2aabd4-57a0-43e7-a41b-9e6a7a6f0475,,30/08/2023 20:51,30/08/2023 21:23,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
c2428bc9-9fc7-4654-bece-d264039bf260,Inbound,Order Related,Order status enquiry,,e6b54a57-2ec4-464f-8d79-52e7da5b506b,17/08/2023 12:52,30/08/2023 08:20,30/08/2023 09:11,30-Aug-23,GAYA,Mobile,10999,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,4
cf3c4ef5-00a4-4583-8849-4e02149d7c7e,Inbound,Order Related,Invoice request,,d0e4fb2d-f1a8-4c0f-bda1-76cfcbddd06c,,30/08/2023 08:18,30/08/2023 08:21,30-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
1cb76c5f-1597-43e3-9dc5-5359b0c9a591,Outcall,Order Related,Order status enquiry,I hope my issue is to resolve ,0aef9578-26b2-4527-8a51-13a57fdcbb18,,30/08/2023 09:49,30/08/2023 09:56,30-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
016d1a02-9c04-4d1e-b0fa-887e6cecc8e0,Inbound,Order Related,Order status enquiry,Tnx,fc62de51-df98-4c7d-810c-fd9b60195381,,30/08/2023 12:47,30/08/2023 12:57,30-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
701afc3c-006c-4a0d-88f6-412745f02bc5,Outcall,Product Queries,Product Specific Information,ok ,9d2201e5-738a-4593-adbc-3cfb41ad6c25,,30/08/2023 17:29,30/08/2023 18:57,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
b22020d6-f860-4b40-9fe2-bda57638ea07,Inbound,Refund Related,Refund Related Issues,Shopzilla must addopt system to where everything is to be done within scheduled time frame and no more delay on delivery or refund may taken. Connecting to customer support for which due to Shopzilla internal system issue is very disappointed and harassing for buyer. ,bb291e59-722f-4a94-a26e-ea8958d9b08e,26/07/2023 21:40,29/08/2023 19:41,30/08/2023 11:06,30-Aug-23,JABALPUR,Home Appliences,10999,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
88e1c4c7-476c-49a3-b428-5a64fb55567e,Inbound,Returns,Fraudulent User,,4bbb4504-0b60-4a93-bf39-ac403b1d00dd,20/08/2023 16:33,27/08/2023 13:17,30/08/2023 20:54,30-Aug-23,BALESHWAR,LifeStyle,899,,Devon Daniel,Olivia Wang,Olivia Tan,0-30,Afternoon,1
c756cdc1-ae78-46ae-b069-c31d61eed4aa,Outcall,Shopzilla Related,General Enquiry,,8fed9230-3fe6-46b1-a072-12a6a6e70df6,,29/08/2023 11:33,30/08/2023 02:48,30-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
6fdc5d26-728b-4582-ae8a-3cb1c3dea178,Inbound,Order Related,Order status enquiry,Good,62a1c6cb-718c-4ade-bda8-a0bc932091d0,,30/08/2023 15:25,30/08/2023 15:25,30-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
c8242722-0f10-4b78-b627-b7b58930ff05,Inbound,Order Related,Delayed,,f97665f7-2707-4987-98ed-e17a96dba41b,19/08/2023 23:20,30/08/2023 12:04,30/08/2023 13:08,30-Aug-23,SITAMARHI,LifeStyle,581,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
4605f6ab-ea80-43cb-a5a9-5dc3b90e8e7b,Inbound,Shopzilla Related,General Enquiry,,54f3b6cd-5a65-44b3-af43-0e5920524c2a,,29/08/2023 23:57,30/08/2023 06:12,30-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
2b47cabb-da16-4bc9-afed-56f6b5417403,Inbound,Shopzilla Related,General Enquiry,,6b85528d-7cb4-4860-80f6-6f8c6607ed13,,30/08/2023 09:01,30/08/2023 09:05,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3c19c421-b964-4974-a3c9-9e7e6cbeac25,Outcall,Shopzilla Related,General Enquiry,Hold par rakhe raho phir thank you bol kar call cut kar dena sahi tarika nahi hai,5d035e03-c4c9-41de-8aaa-d4d7be2b33ba,,30/08/2023 09:47,30/08/2023 10:04,30-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,2
aa51b33d-9112-4375-b862-f91ac0de1528,Inbound,Order Related,Customer Requested Modifications,,62036076-07e4-493b-8140-5108ada54845,,30/08/2023 10:40,30/08/2023 16:06,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
5d7524f7-6bde-4ed3-ad4f-2e6b969e3b93,Outcall,Returns,Reverse Pickup Enquiry,,7d289bdf-88d2-4bcb-ab16-866a96335e25,,30/08/2023 17:26,30/08/2023 17:29,30-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
9de955be-ed06-4f3c-9432-2cf3aa2fc27b,Outcall,Returns,Missing,,b40ca63a-2461-48b5-bc4d-32413971f1fa,,30/08/2023 18:38,30/08/2023 18:49,30-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
7c5aaeb9-9e34-4d56-a98c-66fde5b9a6e5,Outcall,Product Queries,Product Specific Information,Good ,71a119dc-54e9-4567-b0d1-c101b51ac200,,30/08/2023 19:06,30/08/2023 19:08,30-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
2fa3ae34-f26b-44a7-b82c-55a3b034b62f,Outcall,Order Related,Order status enquiry,,3f0d5734-5d3f-4997-927b-e649a667e495,,30/08/2023 20:54,30/08/2023 20:55,30-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
5de97730-d8fe-49e3-b3c1-e751d02902be,Outcall,Order Related,Delayed,,14097766-23c3-443c-a6e5-1abe25f50468,22/07/2023 19:41,30/08/2023 19:40,30/08/2023 19:42,30-Aug-23,KORAPUT,Home,525,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,4
fea4a563-0ff6-4d81-b0bf-dc0eb79ba858,Email,Returns,Reverse Pickup Enquiry,,19ee6757-4ce0-49ac-8043-8cdc4b89ec22,21/08/2023 17:31,29/08/2023 17:37,30/08/2023 13:01,30-Aug-23,GORAKHPUR,Home,899,,Joshua Rodriguez,Jackson Park,William Kim,On Job Training,Evening,5
e190f2aa-78d0-4109-9a07-69d70fae2d80,Inbound,Order Related,Order status enquiry,,78dccf54-90a8-4c75-89db-54f764cd4b0d,,30/08/2023 09:50,30/08/2023 11:49,30-Aug-23,,,,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
6a643d35-3a13-45a5-9ce9-71894fe482d7,Outcall,Order Related,Delayed,,b9387789-0d5e-406a-89d1-3bf8967a4754,,30/08/2023 10:15,30/08/2023 10:36,30-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
6d4c884b-a1bd-4a89-badc-854c55392306,Inbound,Returns,Wrong,,6b185f1f-3921-4cf3-a90f-27b5f1053655,,30/08/2023 15:28,30/08/2023 15:31,30-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4ed197ed-911a-4be8-a2c4-6c0780b4fdac,Inbound,Refund Related,Refund Enquiry,,935be801-f306-485d-a08a-3b9bcce57e38,,30/08/2023 16:26,30/08/2023 17:22,30-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,1
a95195d0-25a8-422c-bba5-ae2392aa93de,Inbound,Refund Related,COD Refund Details,No,6eabd781-f778-4551-ae9e-1142ce1e852b,,30/08/2023 23:04,30/08/2023 23:23,30-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
5ec48a55-188c-4fe5-9671-dc732671ac1b,Outcall,Order Related,Installation/demo,,812c57b9-9d35-4841-844b-e3ee3fe4ba9f,,30/08/2023 09:44,30/08/2023 09:45,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
81cc036f-27ec-4da2-8406-2cb28f2941c9,Inbound,Order Related,Invoice request,Nice,d2843813-8ed6-4925-b92c-f5195ce11204,,30/08/2023 12:35,30/08/2023 12:36,30-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
c6f919b4-b9ac-4eeb-882a-120447562ef9,Outcall,Returns,Return request,,7bad1cde-1435-4711-80ad-1e22f0617a32,,30/08/2023 17:54,30/08/2023 18:00,30-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
96b461f2-f2c2-4f3f-8746-81260b5dd3e5,Outcall,Order Related,Customer Requested Modifications,,b454c8d5-e27a-4f24-83fb-2823ebb88b03,,30/08/2023 21:26,30/08/2023 22:36,30-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
69489cf9-7b38-49e6-9818-353339330c19,Inbound,Refund Related,Refund Related Issues,Such a nice Conversation on this Day it feels like my real sister is helping me on this  .After she wished me Happy   I genuinely forgot my query. Thank you for connecting a sister like customer care executive she made my day.,f93442be-25df-49b8-8487-ee803822601f,,30/08/2023 11:34,30/08/2023 11:37,30-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
f3e00132-54d3-4908-a43c-7816e9732625,Inbound,Order Related,Delayed,,6612c5af-d51b-4b8d-9c17-0302408dc06d,23/08/2023 22:58,29/08/2023 22:10,30/08/2023 11:48,30-Aug-23,PATIALA,Home Appliences,689,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
ecfc2d71-462e-493e-be79-e7555bb75e55,Outcall,Order Related,Order status enquiry,,16bd76fd-9a08-4b9d-ac10-6c8c193c05cf,,30/08/2023 12:11,30/08/2023 12:12,30-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c3b2178c-7a53-4b27-b6f9-7f08dc03406e,Inbound,Order Related,Seller Cancelled Order,,d3b6d19a-0274-49c8-a84a-cb40f4123fad,,30/08/2023 10:08,30/08/2023 10:10,30-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
cf02f0df-9620-4a3b-aa1e-ef1d2266bc31,Outcall,Returns,Missing,,e472c71c-0238-411b-8f5d-cb6103f5764d,,30/08/2023 11:04,30/08/2023 11:34,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2711e957-6fbe-4804-8760-81e0c4e0053f,Inbound,Returns,Reverse Pickup Enquiry,Amazing ,c529749d-8e84-46db-abd8-00b4c5a68b51,11/08/2023 11:08,30/08/2023 09:53,30/08/2023 09:53,30-Aug-23,ROHA,LifeStyle,5999,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
1e5ca958-5b38-4e37-8ec6-4fc8b37fffb6,Outcall,Payments related,Online Payment Issues,,46732f8a-95e5-40a9-8e84-310d241ee797,,30/08/2023 20:51,30/08/2023 20:54,30-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
d0902beb-531a-4c5a-911b-58c12bee97c6,Outcall,Product Queries,Product Specific Information,,d2f21a85-c1ce-4901-bf32-f30c61eb33c0,,30/08/2023 10:25,30/08/2023 10:26,30-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
cbaa5bde-c4fb-464d-b984-c2cda40d31ea,Inbound,Returns,Reverse Pickup Enquiry,Good supportCustomer care ,44ab93e2-bf8a-4c61-9d39-044edc7a73bb,,30/08/2023 11:37,30/08/2023 18:43,30-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7d880813-f186-4e4e-90b5-cf45f2c558d6,Outcall,Shopzilla Related,Shopzila Premium Related,,8b67e175-84d7-4f78-b507-0a4aa9dce2ea,,30/08/2023 17:27,30/08/2023 17:29,30-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1d73b806-8260-47d8-999b-e35a85e57ffe,Outcall,Returns,Fraudulent User,,82fb78ba-f2d5-4598-a8ae-26a8e4309b27,,30/08/2023 10:41,30/08/2023 10:51,30-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
b1ea242d-7c7a-487f-ad0a-a5b71d3d1c96,Inbound,Refund Related,Refund Enquiry,,7e55aa06-4fbb-495d-ba1a-84d891b46c47,,30/08/2023 14:52,30/08/2023 14:54,30-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
1cd4d634-5e8a-4214-bd14-0760b822df2e,Outcall,Returns,Wrong,"I'm very comfortable with the conversation, I like the way of her talking . Thank you ",b3756b1b-2ebe-43d0-9366-1ffa9428d3c7,,30/08/2023 20:30,30/08/2023 20:34,30-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
47554aff-fe5d-4c1b-886a-95f0b1a870a6,Inbound,Order Related,Delayed,,0458f1e0-158c-4052-83b0-0e399e00e9e8,25/08/2023 15:18,30/08/2023 12:38,30/08/2023 15:44,30-Aug-23,HAPUR,Books & General merchandise,75,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
5fa400aa-59c9-4c66-8f5d-44c9e59bbe8b,Inbound,Order Related,Delayed,,54f28f9f-cd5d-40c0-801c-063914b76062,,30/08/2023 11:03,30/08/2023 11:04,30-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
4c59cdb8-9d9d-4c2a-a40a-b0388156983f,Outcall,Refund Related,Refund Enquiry,,508415de-08b2-46e7-8cd1-2ce51ff3937d,,30/08/2023 10:10,30/08/2023 10:18,30-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
c36b7610-b15d-4e68-87fa-574973c052ec,Outcall,Order Related,Priority delivery,  customer se baat karke bahut   aur aapane bahut   se Mere sat Baat Kiya thank u so much ?????,ce69bc9b-28a7-4a31-b8df-d0fdd2c61428,,30/08/2023 17:14,30/08/2023 17:15,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
1dd40896-50f3-43f1-9048-8d2617bd6772,Outcall,Returns,Return request,,21f51837-de3e-4d8d-b12f-ada7915aae87,19/08/2023 17:52,30/08/2023 11:02,30/08/2023 11:07,30-Aug-23,MORBI,LifeStyle,975,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
274806dc-4a0f-491c-ae8b-76008a8df97d,Inbound,Order Related,Delayed,My issue was not resolved ,ed0cb643-e71c-4f90-a043-919a4eb7dad1,22/08/2023 22:47,30/08/2023 01:33,30/08/2023 01:35,30-Aug-23,ANANTAPUR,Books & General merchandise,202,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
82d0ba88-d6cd-4db7-92f4-e65a97dc1a22,Inbound,Shopzilla Related,Signup Issues,Super ,42c04b42-1b91-41bb-b7cf-c6176706ce40,,30/08/2023 09:05,30/08/2023 15:33,30-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8d4609c6-6003-4d68-bd2e-2542c8909715,Outcall,Order Related,Order status enquiry,Empower ppl with more information to serve customers better,e5161ba4-6440-4ba4-aee2-e427bfa91823,,30/08/2023 20:04,30/08/2023 21:02,30-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
36186e44-d09f-41b6-91b5-d302a207997d,Email,Order Related,Delayed,,b1051c80-01b5-4cc9-9991-30f12c7222f3,,30/08/2023 19:50,30/08/2023 19:51,30-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,4
905978f0-07d5-4ba6-b8a5-08cfa06fdb4a,Inbound,Returns,Fraudulent User,Try to resolve the customer issues aaap,d85f2b86-fce9-46f6-acda-11257e6215f0,,30/08/2023 07:43,30/08/2023 07:59,30-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
5225d951-4c91-4ea8-a141-806bf9e6f684,Inbound,Order Related,Installation/demo,Please make products surety ,8a38d796-1579-4627-b77b-fc82ae0bb061,,30/08/2023 15:28,30/08/2023 15:53,30-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
b7607df6-24ea-40fd-b7fa-096573d1a99b,Outcall,Shopzilla Related,Other Account Related Issues,I am happy because problem solved ,0752d57e-9b80-4a9c-b80f-cf3836cf9de5,,30/08/2023 12:51,30/08/2023 12:52,30-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
97824787-209f-4b87-ab8a-73d99f834259,Outcall,Returns,Reverse Pickup Enquiry,,b2d0240d-ed39-4c61-acec-4d13bbdb7813,,30/08/2023 21:14,30/08/2023 21:20,30-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,4
5100cc53-c157-4a5e-a0bc-5fbc6ce366b3,Inbound,Refund Related,Refund Enquiry,,c0010473-940a-4a6c-812e-9cfa141c8de0,,30/08/2023 10:38,30/08/2023 10:39,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
78008534-97aa-461e-9fa6-54a8be218893,Outcall,Returns,Fraudulent User,Good ,d8cd315c-245a-4703-881a-90d099244b90,,30/08/2023 12:01,30/08/2023 12:05,30-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1ec994d4-099e-438d-b363-711d407cfa9e,Inbound,Returns,Return request,Thanks ,134257d4-7389-406c-bb9d-d275eac0eda2,,30/08/2023 14:48,30/08/2023 14:50,30-Aug-23,,,,,Pamela Mendoza,Ava Wong,William Kim,On Job Training,Evening,4
ebacd9b2-9053-46b9-b1c8-54a0a70a48aa,Outcall,Feedback,UnProfessional Behaviour,Great job,4c04bede-b7a7-420e-a8b4-c39a9be247f8,,30/08/2023 16:33,30/08/2023 16:34,30-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
e9284e19-424e-4eda-b080-8a2ba44387f5,Outcall,Order Related,Order status enquiry,,d603f1e6-5e35-48b4-baaa-11b7c00ecbcd,23/08/2023 20:24,30/08/2023 07:14,30/08/2023 07:16,30-Aug-23,RAE BARELI,Books & General merchandise,150,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
58573734-6fd1-4b26-9b72-b1a9e32a0f77,Inbound,Product Queries,Product Specific Information,Good ,facb7fd5-9912-46e3-b47f-299ce226e076,,30/08/2023 09:05,30/08/2023 09:10,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
349e5d77-a81b-43f1-bb4c-2fb242f67973,Inbound,Product Queries,Product Specific Information,,bc68c595-4766-49de-8964-177cf44db3d9,,30/08/2023 11:56,30/08/2023 12:01,30-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
93491f23-7aaf-4370-8950-b84113f5fa38,Inbound,Order Related,Order status enquiry,,1866709c-3884-4b5a-a669-9bedc888d590,24/08/2023 20:16,30/08/2023 12:01,30/08/2023 15:31,30-Aug-23,GANDHINAGAR,Mobile,18999,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
8cc6d4cd-a95d-4b2b-b0dc-82c1618ba934,Inbound,Returns,Wrong,Good service ,6fcca8fc-2c8b-4d11-9cb4-0300b32491fc,,30/08/2023 07:25,30/08/2023 07:31,30-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
f39d5126-a776-4c5b-bf9b-ce01aff5cec9,Inbound,Returns,Fraudulent User,,87e076e5-a024-4a50-aff4-22529ac35674,,30/08/2023 15:12,30/08/2023 15:18,30-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
daf343dc-cf4d-494a-97ad-61c6e85d6f46,Outcall,Order Related,Order status enquiry,,59262698-9482-421f-b6df-81a872565500,,29/08/2023 11:03,30/08/2023 13:10,30-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
cc253261-9216-4f06-9302-52e2771adfca,Outcall,Order Related,Order status enquiry,,fb0d8bc8-795a-494e-bf5a-1ac87a2e5349,,30/08/2023 17:06,30/08/2023 17:07,30-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
ffae531e-609e-438d-947b-b7d791d03fd0,Outcall,Returns,Missing,,6a51641f-b04d-417d-b404-1d145a3e9251,,30/08/2023 10:10,30/08/2023 15:28,30-Aug-23,,,,,Christine Myers,Olivia Wang,Emily Chen,31-60,Evening,5
f8f2adca-761d-41c1-90f0-90df7835442c,Outcall,Order Related,Order status enquiry,mand really good for conversation,6b5d5eeb-5d93-4e7b-a7a7-80aa5563bbdc,,30/08/2023 11:14,30/08/2023 11:21,30-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a282ab1c-9bf6-4da5-a07d-f17061f41ddd,Outcall,Refund Related,Refund Related Issues,Good ,9a254d9b-f3db-4c08-af83-494f3d8de197,,30/08/2023 14:58,30/08/2023 15:00,30-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
cb14db0e-c886-4a1b-b21d-ca3e3e6c4188,Outcall,Returns,Reverse Pickup Enquiry,Very very very nice ,7ff0f4a3-c04f-4b8b-ad26-0a91a61d13be,,30/08/2023 19:07,30/08/2023 19:10,30-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
ea402df6-7031-413a-a42a-86059896ad18,Inbound,Returns,Reverse Pickup Enquiry,,7f2b7271-4ec7-4a1c-a4bf-5c72a9c4d499,,30/08/2023 06:12,30/08/2023 06:14,30-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
e0ad2d53-9f44-49b9-82e5-47e0d75aaa39,Outcall,Order Related,Order status enquiry,,4541c325-2549-4260-ba4b-d32bb2e38bd2,,30/08/2023 12:09,30/08/2023 12:14,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
7a8b9428-b0cf-43d0-bf37-76d8d5919a8c,Inbound,Order Related,Installation/demo,Good,5f7c4113-e9d0-4312-aebe-6916bc9a7c3d,,30/08/2023 09:58,30/08/2023 10:00,30-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
fb27dd7d-c419-4e2c-bd8c-d37f47f454da,Outcall,Returns,Reverse Pickup Enquiry,,d163d86d-7516-4cc0-9125-eebb848314ed,17/08/2023 22:38,27/08/2023 18:06,30/08/2023 11:34,30-Aug-23,ISLAMPUR,LifeStyle,379,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
d62a0b4b-ce6b-4d31-b5f7-0ce837d67680,Inbound,Returns,Reverse Pickup Enquiry,Please give me my money back ,62a874a5-ca06-4174-bde1-b38b01e1af6a,,29/08/2023 23:54,30/08/2023 00:02,30-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,4
719dfbcb-9085-4d4c-a7a3-79a3b6867812,Inbound,Order Related,Customer Requested Modifications,,4df9c85c-936d-4f0d-b945-804f4405b94a,,30/08/2023 13:05,30/08/2023 13:08,30-Aug-23,,,,,Mark Fitzpatrick,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
356e16e0-e240-45a2-8f61-26c2d23fdac2,Outcall,Returns,Fraudulent User,Very good ??,8c9d4f68-75e1-4ba9-8f55-5a89dc33eced,,30/08/2023 17:16,30/08/2023 17:19,30-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
58fa99dd-7126-4faf-8c75-22943aa790a6,Inbound,Returns,Reverse Pickup Enquiry,,2be90ade-dd23-443f-8b43-4638ec08e54f,13/08/2023 21:56,30/08/2023 15:38,30/08/2023 15:43,30-Aug-23,KOLKATA,LifeStyle,629,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
f235611f-9331-42ee-b5f4-fcbbcc02043a,Inbound,Shopzilla Related,General Enquiry,,dc6e5f73-01bc-4b7b-8d56-18cdc4af462c,,30/08/2023 09:30,30/08/2023 09:46,30-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
22f3304d-c968-4d6b-bcd2-7edde656e018,Outcall,Returns,Reverse Pickup Enquiry,,8a5a8afc-3986-499b-a857-1f063c0013a6,,30/08/2023 20:20,30/08/2023 20:23,30-Aug-23,,,,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
9fb0c0f0-aaec-4ca5-9631-9f1b892abf78,Outcall,Order Related,Seller Cancelled Order,Bad effects of Shopzilla.,4e7aac36-67d1-4ad9-b894-a62ff8a61c2d,,30/08/2023 20:23,30/08/2023 20:29,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,1
fefa7085-dc36-43be-aed2-befc44a67b62,Inbound,Returns,Fraudulent User,,8c6065b2-f59a-4153-8f55-89b69c2c2798,,30/08/2023 09:16,30/08/2023 09:17,30-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
b105d520-3257-437e-a370-e44399aabdbd,Inbound,Order Related,Installation/demo,,0c6c3df0-f5a4-4750-83a0-161174ce6304,,30/08/2023 13:34,30/08/2023 13:37,30-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,1
ee0e5835-0972-44f6-a6bf-d84f162edff6,Inbound,Order Related,Installation/demo,,6053b34b-6a74-4652-b5be-3cf686a8bb3d,,30/08/2023 14:22,30/08/2023 14:26,30-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
db1625af-564c-43c3-8864-f4c354515434,Outcall,Returns,Reverse Pickup Enquiry,,81061783-5c6a-4211-8125-282d7d0ea006,,30/08/2023 14:58,30/08/2023 15:07,30-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,4
2fd42824-af2a-4b09-b59d-5dc0a514114c,Email,Order Related,Delayed,,c0d22910-a57c-4d9c-b86c-034f5394333c,,30/08/2023 19:29,30/08/2023 19:33,30-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
927366c7-96ef-4e9a-a5b0-cc968eb4f116,Outcall,Shopzilla Related,General Enquiry,,6d3520eb-8740-4aec-b9b9-f0cdeddc8f74,,30/08/2023 20:00,30/08/2023 20:09,30-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1608bcff-3f94-467f-8497-09ac2c095ee7,Outcall,Returns,Return request,,0b5b8240-674d-4830-a1ab-14480564d229,22/08/2023 01:34,30/08/2023 20:15,30/08/2023 21:50,30-Aug-23,VERAVAL,Home Appliences,13999,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
87c8fe48-6574-4183-90ad-1722bd8071ae,Outcall,Payments related,Online Payment Issues,Very good behaviour to customer,d127a6ca-07d5-40e7-a47f-fc589bc7f9b8,,30/08/2023 19:23,30/08/2023 19:31,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
89d2c79e-f456-469f-842b-dbaf0270965e,Inbound,Order Related,Delayed,,9965b4a5-6e8e-402a-883b-99f96ee1b6bb,22/08/2023 20:29,30/08/2023 12:12,30/08/2023 12:19,30-Aug-23,BHILWARA,Electronics,29990,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
e203c4ad-ff3a-4c33-b075-cc7a185560bc,Inbound,Offers & Cashback,Other Cashback,There was an excellent experience communicate with the consultant and I'm assuming that my issues will be resolved soon.,68fd07a2-49c2-4ef6-8863-2cdbafde0946,,30/08/2023 10:44,30/08/2023 11:08,30-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
46ccd8f1-ee32-494c-9ba5-93d44eb96e68,Inbound,Returns,Return request,,4b153352-626d-4681-b6e3-2c108f38f0a5,,30/08/2023 11:27,30/08/2023 11:35,30-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
4143dcb3-d856-4cbf-af7f-2d8008fd124c,Inbound,Order Related,Order status enquiry,Amazing shopping experience ,4d7b7c13-ee1b-40fb-b74f-c4443db6a394,,30/08/2023 22:40,30/08/2023 22:49,30-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
32a0b14c-cf15-4bf3-8b90-ae672eb2b4bd,Outcall,Returns,Service Centres Related,,b6ff6e30-9af6-4c7f-b12e-75451d6d33b4,,30/08/2023 20:19,30/08/2023 20:50,30-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
8ff563be-65ff-4376-930c-0f5c7dc427ff,Inbound,Order Related,Invoice request,,574e413a-b5fe-4f41-a3da-91790a063b26,,30/08/2023 22:42,30/08/2023 22:46,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
20fde4ee-78bc-4df3-a65c-16806c453432,Inbound,Returns,Reverse Pickup Enquiry,,92cf3c39-3fd9-49d5-9f07-3f17a8d05dea,,30/08/2023 23:40,30/08/2023 23:44,30-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
05f36f11-46e4-4518-9be7-68f14b2998e6,Inbound,Shopzilla Related,General Enquiry,,f23b87e9-670b-4dbf-b6f4-69af0eacbe09,,27/08/2023 22:48,30/08/2023 12:04,30-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
64eec662-a034-4362-ab10-f1e06c2fff62,Outcall,Returns,Reverse Pickup Enquiry,,3c2bf238-01d4-4fdd-bce3-eb165aecfbc2,26/08/2023 15:45,28/08/2023 20:39,30/08/2023 22:35,30-Aug-23,SALEM,LifeStyle,664,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
d8a92f35-1e0d-48a2-b76e-9f91dfc4903f,Inbound,Order Related,Order status enquiry,,18f4c83b-4eef-4218-932e-73bbd322b88a,,30/08/2023 11:07,30/08/2023 11:12,30-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
57f3db13-bd3a-4cf8-b762-143d536de30b,Inbound,Returns,Return request,,744c3e05-a6ba-4fe9-9158-d365a5d61a5d,,30/08/2023 14:48,30/08/2023 15:26,30-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
3606e940-4332-435d-8e66-02ba1661aaff,Outcall,Returns,Reverse Pickup Enquiry,This is worst customer care service I ** all time ,935f9ef5-528a-4258-9cb1-5bd79e609541,,30/08/2023 21:50,30/08/2023 21:55,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
d4d9022c-75d3-4f8f-b5c2-a11f03db9673,Inbound,Order Related,Order status enquiry,,ecaa7725-3725-45eb-b77f-f750a4d0e0de,,30/08/2023 08:23,30/08/2023 08:26,30-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,4
1ac64be0-aa18-4887-a7d3-afb3ff636864,Inbound,Shopzilla Related,Signup Issues,helpful employ????,4c5449eb-5a9e-4851-aa6e-03bf5c7e95bc,,30/08/2023 11:57,30/08/2023 11:59,30-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
e43752fb-b7a8-4a71-9c2b-73967f02608d,Inbound,Returns,Return request,,b3ebf886-4f5f-4910-b333-e7761d55321f,,30/08/2023 13:21,30/08/2023 13:40,30-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c6a73db9-eb83-4044-ab79-244c160e2868,Outcall,Returns,Return request,,1d2bc828-bea0-46b7-bcc3-b3612a01ff99,,30/08/2023 19:44,30/08/2023 19:48,30-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
7bc0d911-ae39-42c6-abb7-9013b606c85b,Inbound,Returns,Reverse Pickup Enquiry,Refund my balance ,2d5afccf-48ba-4fcd-b261-0d6cc524790d,21/08/2023 08:41,30/08/2023 07:55,30/08/2023 10:03,30-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,775,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b752a39c-7406-4b7d-a861-7b8547aa9850,Outcall,Order Related,Delayed,Excellent ,83d73592-8de9-4fe3-a266-706d5c2468eb,,30/08/2023 18:06,30/08/2023 18:08,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
d0d02db9-6f9b-4035-8dfd-ab779ad51744,Outcall,Order Related,Order status enquiry,,a94c052f-8473-4606-8887-546d65986908,,30/08/2023 19:30,30/08/2023 22:39,30-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,5
a64db097-de3b-4d58-8c8a-1b0999ba5eb2,Inbound,Payments related,Online Payment Issues,Really helpful ,9dc6e1f6-206f-4942-b8d2-b5186a6ade22,,30/08/2023 00:03,30/08/2023 00:43,30-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
37cfbdfc-ad52-43a9-93b5-ac54328d8367,Inbound,Order Related,Order status enquiry,,946fd14b-05a6-4362-8c47-5588d4422902,,30/08/2023 11:29,30/08/2023 13:45,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,1
1b72fe64-ea97-47cb-9375-98f34efddf7f,Inbound,Order Related,Seller Cancelled Order,,d41c741f-304a-49c6-bd42-52728e236037,,30/08/2023 11:47,30/08/2023 17:03,30-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
9296eeb2-cdf0-4b19-b9b8-c71f0c6d88d6,Outcall,Order Related,Installation/demo,,e08a5367-ddc5-4bd7-9761-aae5c5840c3c,,30/08/2023 19:24,30/08/2023 19:26,30-Aug-23,,,,,Nathan Young,Madison Kim,John Smith,>90,Morning,5
987c9fef-ba57-4c63-979f-ca29525f26a7,Inbound,Order Related,Order status enquiry,Please fire customer executive. He is unprofessional. He provides wrong information. He misleads the customer. He don't transfer call to senior. He is adamant and novice. He should be removed from immediate effect. Please deliver my product. I request the CEO of company to look into this. The customer executive team is performance is below average. They only waste the value time of the customer. We don't need such unprofessional and novice team.,e54e8055-5bc8-4405-87c2-d208a029e5f4,,30/08/2023 22:39,30/08/2023 22:39,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,1
c49ea90c-e1ee-42fa-aee0-9946eaa6b8c9,Email,Order Related,Order status enquiry,The executive who I called was quite good he was communicate with me in English and first I try to get a call from   executive I waited for 10 to 15 minutes but they didn't pick the call. The worst and frustrated experience with Shopzilla and while I was worry ab,65a216a5-fd1e-4337-801f-f926636d3a8b,23/08/2023 22:22,30/08/2023 10:52,30/08/2023 11:02,30-Aug-23,KALLIDAIKURICHI,Home,678,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,3
2168e5cf-8c8f-465a-9e3b-d0d4e4d62351,Outcall,Returns,Fraudulent User,,3febf9b3-6870-47cf-9f45-558917cbe9ca,,29/08/2023 20:15,30/08/2023 04:42,30-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
c1b7f7c9-81c5-4577-8496-69cb42e92f37,Inbound,Payments related,Payment related Queries,,e4cc0390-4717-44e9-9099-384593dc9c35,,29/08/2023 23:48,30/08/2023 12:51,30-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8c77c5b7-4138-44f3-af43-c8be5c668f14,Inbound,Returns,Reverse Pickup Enquiry,,6fcd0ade-2b05-4530-92e1-bb72b3ff77ce,,30/08/2023 08:33,30/08/2023 08:36,30-Aug-23,,,,,Jose Jordan,Olivia Suzuki,John Smith,31-60,Morning,5
5ea5b793-4806-4ffc-8ef2-ac2962d397d3,Inbound,Product Queries,Product Specific Information,,17833de3-5b7d-4f7d-821c-ecc75bde70e3,,30/08/2023 12:13,30/08/2023 12:46,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
f1b672a7-3cd8-45cf-916e-1ddb2e07f027,Inbound,Shopzilla Related,Shopzila Premium Related,,eb2e314b-b6f8-4028-b3cc-8deea0052cbe,,30/08/2023 23:05,30/08/2023 23:10,30-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
35a80847-68d3-4633-8a18-1ced5729a0fd,Inbound,Refund Related,Refund Enquiry,,3b548d75-21d8-4dae-b2f5-e94e2c9e93d3,,30/08/2023 09:42,30/08/2023 09:43,30-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
88ed2857-7d6d-4528-9444-4b2ae6449547,Outcall,Returns,Reverse Pickup Enquiry,,6bb7be32-4b45-4da7-9aa7-4f1affa57b9a,,30/08/2023 10:55,30/08/2023 14:18,30-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
96cb29ca-4482-43a1-91e7-e7e93f0335ae,Inbound,Returns,Service Centres Related,,c8553821-174b-4321-8525-4eb3b3e79eeb,,30/08/2023 15:19,30/08/2023 17:34,30-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
a0d78c6c-98c5-434f-b035-e7c6886246ea,Inbound,Returns,Reverse Pickup Enquiry,,a9662b4e-fd41-4108-93bb-d0eff643ccc1,,30/08/2023 15:14,30/08/2023 15:17,30-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
4c74d684-0a02-4eae-9177-1a6c89988d25,Inbound,Refund Related,Refund Related Issues,,9221c644-e8a4-4483-bf22-be5b5d1b9284,23/08/2023 18:00,30/08/2023 10:36,30/08/2023 14:22,30-Aug-23,MUZAFFARPUR,Mobile,14999,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f8b8e6f7-2718-4ca8-905c-bba23e156505,Outcall,Returns,Reverse Pickup Enquiry,  a lot,e185b3e9-cc5c-402b-9b4e-e36ad755ea5b,18/08/2023 06:38,30/08/2023 16:44,30/08/2023 16:49,30-Aug-23,W26,LifeStyle,1719,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
75370dab-ed6a-4167-8fbe-1a82b8039da4,Inbound,Feedback,UnProfessional Behaviour,,4bb16b80-3bae-4e28-aee4-a79ee18688e5,,30/08/2023 11:10,30/08/2023 11:12,30-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
927f7ba4-fd25-4af9-91cc-65e545aabca6,Inbound,Returns,Return request,Happy as you have added language option in customer support.,fc05d0cf-694d-42b4-917a-48ea6d872540,,30/08/2023 15:34,30/08/2023 15:38,30-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6e8cf080-376f-4833-8fd9-69cc2de78c44,Inbound,Order Related,Delayed,She understand my problem and raise my complaint ,7f55659f-8b3d-429b-a844-204bffd7933b,21/08/2023 13:10,30/08/2023 09:01,30/08/2023 09:24,30-Aug-23,JALANDHAR,Affiliates,289,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
0cd5c5cd-3e58-4787-a726-8171f02fd86f,Inbound,Returns,Return request,Thanks ,c79e5c31-bae8-402a-84b8-58a5052504d7,24/08/2023 06:39,30/08/2023 16:22,30/08/2023 16:28,30-Aug-23,SILLOD,LifeStyle,755,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a30fd212-92f7-4f5c-9769-a4f5594b05ae,Inbound,Returns,Reverse Pickup Enquiry,,e20130cc-9f35-4d23-971f-5118a0d109a5,,30/08/2023 08:37,30/08/2023 08:42,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
3870a854-db44-402d-9323-b744538102f4,Inbound,Order Related,Delayed,,9751ae77-c1f1-4688-af78-b7213a0f922a,18/08/2023 19:58,30/08/2023 15:27,30/08/2023 15:30,30-Aug-23,JHARSUGUDA,LifeStyle,484,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
a9b81976-ae29-498d-b149-094e6b503877,Inbound,Order Related,Delayed,,f47fc28d-ee5e-435b-8df6-eb0a43cd5027,27/08/2023 11:12,29/08/2023 21:50,30/08/2023 11:33,30-Aug-23,,Electronics,1299,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,4
b0ba3152-936c-4090-a4ce-2487a49f86e5,Outcall,Returns,Return request,,8d0077c1-4dbc-408e-940e-fd1487e495d5,,30/08/2023 16:35,30/08/2023 16:37,30-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ec2da6ed-621a-40a5-92bf-81436175e697,Outcall,Returns,Return request,,b0943eeb-8ff2-4585-a3ce-6bcb2c911e0c,,30/08/2023 19:33,30/08/2023 19:39,30-Aug-23,,,,,Lisa Zamora,Noah Patel,Emily Chen,>90,Afternoon,4
19f090d6-3a28-4406-be35-959d6516dcf0,Inbound,Returns,Reverse Pickup Enquiry,,a04722df-dc8b-4cd3-87bd-6b3cd2ff9563,,30/08/2023 13:55,30/08/2023 13:56,30-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
7e0e7e4a-6e5d-4158-8c55-435a783a34e7,Outcall,Payments related,Online Payment Issues,,281c0fa6-52f0-4db8-901b-7cb7cbc2c839,,30/08/2023 18:13,30/08/2023 18:14,30-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
2dee008c-5bdb-488e-b8f7-1fcd2de28932,Inbound,Returns,Service Centres Related,Good ,78a419d5-8a0d-4738-ac52-09a7dca65af8,03/03/2023 08:01,30/08/2023 11:17,30/08/2023 16:56,30-Aug-23,YAMUNANAGAR,Home Appliences,3999,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
9de2783c-2414-4062-a038-205665820298,Outcall,Order Related,Delayed,,ce3498e4-a00a-4cca-983c-fb08702a53b0,03/08/2023 16:08,30/08/2023 17:02,30/08/2023 17:06,30-Aug-23,KOLKATTA,Books & General merchandise,180,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
2db5c7f5-23f2-4a85-bc92-956f87d9a0f8,Outcall,Returns,Return request,,d81dca68-37a9-40d4-9996-e123efad9e5f,03/07/2023 18:07,30/08/2023 20:53,30/08/2023 21:17,30-Aug-23,BHILAD,Electronics,1799,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
df584fce-51cf-4a4f-ad01-fa5c0dd409c5,Inbound,Order Related,Order status enquiry,,c59370c8-1ffa-484f-8c17-356aaaf0d81c,,30/08/2023 13:57,30/08/2023 13:59,30-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
5ba16350-9872-41db-a5b4-780c4feffd82,Inbound,Feedback,UnProfessional Behaviour,,0785175f-3394-4c67-91c0-851965aff496,,30/08/2023 11:05,30/08/2023 11:05,30-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
456774fa-cdea-4901-9ec5-f177c450d222,Outcall,Order Related,Order status enquiry,Customer support executive is very much impressive more than expectations & fully guided on right track to solve out the problem which is so much helpful.,3eceda4b-f881-4513-9e5f-f561561b56e0,,30/08/2023 15:43,30/08/2023 15:44,30-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
20a7cae1-b294-486c-bba3-814509d279d0,Outcall,Refund Related,Refund Enquiry,,cde4a587-3509-4de3-b725-07f5deb3c01b,,30/08/2023 21:23,30/08/2023 21:34,30-Aug-23,,,,,Nathan Allen,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
26419182-a84e-46e2-81a4-4068936de6fb,Inbound,Returns,Reverse Pickup Enquiry,,db96fa05-24d2-4665-920d-e449da4f1f2a,26/08/2023 13:03,30/08/2023 12:51,30/08/2023 12:58,30-Aug-23,KATWA,Home,41,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
7f01d196-5434-40d5-94a6-3f64cdd61d73,Inbound,Shopzilla Related,General Enquiry,10,0bea02a1-53a4-4faf-8beb-333b33a02f27,,30/08/2023 12:20,30/08/2023 12:28,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
59652915-b288-4448-8c7e-74c0e78b8fa5,Outcall,Order Related,Priority delivery,,a255fc37-11e7-4ae5-bd50-11e051d9bd62,,30/08/2023 18:07,30/08/2023 18:08,30-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
77406295-0472-4271-b9f0-468ac6f9770f,Outcall,Order Related,Order status enquiry,none,1027a537-a4bd-49ad-93cf-21a303cbdf28,,30/08/2023 18:01,30/08/2023 18:02,30-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
41c5819e-2945-4765-9c14-21a947f9c321,Inbound,Returns,Reverse Pickup Enquiry,I'm happy ??,0b75d9be-1994-4aa1-8db0-93fbb7bee88c,,30/08/2023 11:57,30/08/2023 12:04,30-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
b547cf4e-0c16-4c3c-8dfc-d29d58e7946e,Inbound,Shopzilla Related,General Enquiry,,47c3a8b2-6ef7-4ce3-917a-2147a396b7ea,,30/08/2023 16:15,30/08/2023 16:18,30-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,3
d346f825-6cca-4ca0-8640-6c0588a40099,Email,Refund Related,Refund Related Issues,Seller service need to approachable..,605a7a09-93f2-4cf7-a117-e6bbb70d8b9a,08/08/2023 19:51,29/08/2023 18:23,30/08/2023 09:11,30-Aug-23,NALLASOPARA,Home Appliences,19999,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
0ec35939-e006-4aec-a511-fba43cdb4822,Inbound,Returns,Service Centres Related,Good sugeastion,5d47ad81-0347-4fa7-913f-c63c7377d322,06/02/2023 01:46,30/08/2023 16:03,30/08/2023 22:15,30-Aug-23,BELLARY,Electronics,1099,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
d417ba29-c0a8-4051-938e-1fce9e597834,Inbound,Order Related,Delayed,,625f26c0-ae10-43ca-a276-f6fa2132cf14,,30/08/2023 13:16,30/08/2023 20:19,30-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
fdea48d4-7d76-491d-987b-f65a33f23395,Outcall,Shopzilla Related,General Enquiry,,0b317470-210a-493f-8b83-699508674b94,,30/08/2023 16:03,30/08/2023 16:09,30-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4bf52ece-9d39-4573-9460-e18ee51eba67,Outcall,Returns,Reverse Pickup Enquiry,,56bf9968-eb8f-4220-95e0-6df5ac3b157d,,30/08/2023 17:30,30/08/2023 17:38,30-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
a8578051-703a-4584-9953-9fb9f8f14677,Inbound,Payments related,Payment related Queries,Transferred call and disconnected,532de3fe-c4e9-47e7-93ea-64dc414f46cb,,30/08/2023 10:30,30/08/2023 10:51,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
6a2d25b7-77a1-4852-86d8-0a4c34d6bc54,Inbound,Order Related,Installation/demo,Good??,e2fb2b52-7355-42e7-8265-2f0c9639632b,19/08/2023 21:00,29/08/2023 21:10,30/08/2023 09:11,30-Aug-23,BHOPAL,Home Appliences,18999,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
6b4739a7-b3a4-4552-bda7-f3c37e508479,Inbound,Order Related,Delayed,Excellent support ,9f580bf1-3e09-4e1e-a0c8-824e366ce2f2,27/08/2023 15:58,30/08/2023 07:13,30/08/2023 07:22,30-Aug-23,AMRITSAR,Electronics,1699,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
b16e52ba-7214-4434-ae97-4fbeb6036bfe,Outcall,Returns,Return request,,c938caee-c17f-4415-b196-815385859142,,30/08/2023 18:11,30/08/2023 18:13,30-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
97bd634f-31ee-4744-beae-459f45881a64,Inbound,Returns,Return request,,d76ccd96-373b-4125-9a38-5ae8faf7d6de,,30/08/2023 08:42,30/08/2023 18:56,30-Aug-23,,,,,Victoria Scott,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
2d064f88-b93f-4f83-b849-64985deb0979,Outcall,Returns,Return request,Some of your customers service executives are not good enough to work with Shopzilla. They don't how to work and how to handle the person and their problem,ba2de49d-d964-46b1-92fd-5ab1f91a8ce1,,30/08/2023 08:54,30/08/2023 09:02,30-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
f0d6ad4b-cdff-4e6f-9e3b-83f0f5fad4c5,Outcall,Payments related,Payment related Queries,,c85e91ca-701b-44f3-8c02-5a41bb6f6da1,,30/08/2023 09:46,30/08/2023 11:02,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
9e67b06b-2d15-4ca3-8d0b-79dac6345d28,Inbound,Order Related,Seller Cancelled Order,,868eca00-6d89-423c-87ed-a1484c99f279,,30/08/2023 15:22,30/08/2023 15:28,30-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
38135bf0-14dc-49dc-963b-a65e2a7fe36b,Inbound,Product Queries,Product Specific Information,,38906f4a-307b-46eb-b4f3-6c7b3839e36e,,30/08/2023 01:52,30/08/2023 01:54,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
246f260e-671f-45ee-8e4e-cc36896fc1c6,Outcall,Returns,Technician Visit,,75e331c9-abed-486d-a922-d0cf49e558e6,,30/08/2023 21:29,30/08/2023 23:01,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
4b913624-aa0d-4412-a81c-688a49d6b72a,Outcall,Order Related,Order status enquiry,,01013e2e-de82-48c0-8c01-0db985d9ecda,12/08/2023 17:38,30/08/2023 17:33,30/08/2023 17:43,30-Aug-23,SRINAGAR,Electronics,329,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
bbf4ac19-bf3f-4dde-8509-97e173668ee6,Inbound,Order Related,Priority delivery,Try to solve the issue of customers,94123296-a9ac-441d-afa2-fe6d384cb2f2,27/08/2023 08:03,29/08/2023 09:13,30/08/2023 10:52,30-Aug-23,,LifeStyle,119,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
1442d2d5-d20b-4971-954d-37415bd7a4c3,Inbound,Returns,Wrong,,ea272e67-0421-4d27-a15a-0df25e8232a1,,30/08/2023 14:51,30/08/2023 14:56,30-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
d4dfc9b5-f415-49ee-8a1c-fd3fe1804608,Outcall,Returns,Reverse Pickup Enquiry,,6d4fde98-435f-45ae-9737-d96fb925f85c,,30/08/2023 16:37,30/08/2023 16:40,30-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
a300cda3-63bc-466c-8d4a-59a635ee0a42,Outcall,Returns,Reverse Pickup Enquiry,,7d15f266-5664-4f27-aefa-4eb0cc4235c8,,30/08/2023 19:19,30/08/2023 19:22,30-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
f93f7457-9abe-4e0a-b49e-118a052be551,Outcall,Order Related,Order status enquiry,,fc095e48-8fd7-4df9-a55e-4a9f331565e3,,30/08/2023 20:01,30/08/2023 20:04,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
9cd7671d-1e4b-47db-ad47-cbe7ea89242a,Inbound,Order Related,Delayed,,44220e5a-5892-4035-a888-b28de87f0917,19/08/2023 22:22,30/08/2023 23:24,30/08/2023 23:30,30-Aug-23,BHIWANDI,Home,944,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
a0068754-ce1b-4a4d-bc5c-a68a2192c4f1,Outcall,Returns,Fraudulent User,,a5543611-8991-4ebe-8b01-0a7dd8953aee,,29/08/2023 14:59,30/08/2023 12:53,30-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
d6d8cea8-5b6c-43d8-88e8-eb2b95aa3050,Inbound,Returns,Missing,Thank you,6d8576d3-4da2-4d39-aa06-34c115ee00fa,,29/08/2023 20:43,30/08/2023 12:47,30-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
f454c864-1f4c-4495-ba67-2d83a3b15e12,Inbound,Returns,Reverse Pickup Enquiry,Thank you,7f10b6b0-b7d8-4ce9-82e0-3566d0c25bb9,,30/08/2023 11:38,30/08/2023 11:41,30-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
a802fe53-faa5-4376-8c6a-bcd9d592b7e8,Outcall,Returns,Reverse Pickup Enquiry,,e8a14f41-cd72-4780-9895-0a845a39c0e1,,30/08/2023 19:06,30/08/2023 19:11,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
ba2d4fe2-493d-4862-8610-24ead82d08e9,Outcall,Order Related,Order status enquiry,Outstanding ??,30439501-f820-45f9-bafb-82c7d10edb17,,30/08/2023 21:09,30/08/2023 21:09,30-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
09d82584-eaab-4551-8c58-dac12687751a,Inbound,Order Related,Delayed,Repeating same sentence ,bbb73fdd-7424-46c3-8dd2-8a7280b1d550,26/08/2023 19:40,30/08/2023 07:58,30/08/2023 08:23,30-Aug-23,PALAMU,Electronics,3499,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,1
67d4d852-36f0-4f15-8e55-e45c266c6e9d,Inbound,Order Related,Priority delivery,,cf089259-370f-4fb0-86b9-73457cd78dfd,,30/08/2023 04:39,30/08/2023 04:40,30-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
e1925a2c-aa97-40b1-bafc-6a693fe8cbb1,Inbound,Order Related,Seller Cancelled Order,Danish tried to solve my issue ,754a4b1c-9c27-4e96-96f2-c14886cc23d5,,30/08/2023 08:38,30/08/2023 08:41,30-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
c876db14-61f3-47ae-8bdd-16e3a128de2d,Email,Order Related,Installation/demo,Shopzilla always help me...hope it keeps this same way,091751fd-0ed9-4c74-9e86-247e60c80d48,,30/08/2023 17:39,30/08/2023 17:42,30-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
5956385d-7192-4b46-b83f-1742841cb201,Outcall,Shopzilla Related,Signup Issues,,36bfc8f6-894c-42af-bda2-020d488a67cf,,30/08/2023 21:47,30/08/2023 21:48,30-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
a623ccba-facc-47ad-aad2-41b6582e16ee,Inbound,Order Related,Delayed,,a071e644-9cb1-467d-a726-cef4c7313815,25/08/2023 18:46,28/08/2023 18:21,30/08/2023 17:38,30-Aug-23,JAIPUR,LifeStyle,834,,Jacqueline Edwards,Carter Park,Michael Lee,31-60,Evening,5
5be7ca65-8c01-4763-800b-df36246a01f0,Inbound,Product Queries,Product Specific Information,The customer service executive have incorrect answer..i could see later in Shopzilla app that either exchange or bank offer can be applied..both cannot be applied at the same time..the executive told me the bank offer will be credited after product is our for delivery.,6b5a2541-8bed-4284-a181-04ad45a83a09,,30/08/2023 14:05,30/08/2023 14:07,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
8174c643-fdf7-42e0-9912-0ebaa935e329,Outcall,Returns,Reverse Pickup Enquiry,Good response ,3809b007-1727-48e7-a394-1f5f5420e892,,30/08/2023 17:41,30/08/2023 17:43,30-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
64979a74-21ff-4d80-b3e3-b284d957ddfc,Outcall,Feedback,UnProfessional Behaviour,Very good ,fd12c37d-3b26-4373-a78c-6559b60a6d01,14/08/2023 23:43,30/08/2023 18:32,30/08/2023 19:13,30-Aug-23,MUZAFFARNAGAR,Books & General merchandise,88,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
353e96ef-adc0-46a4-8eb6-78a253a33dd5,Inbound,Order Related,Order status enquiry,,25e09c60-2075-431e-b610-89f893fd23fe,23/08/2023 16:55,30/08/2023 10:37,30/08/2023 10:40,30-Aug-23,SAMBALPUR,Electronics,599,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
c859c635-77af-48d4-8fe8-3c48380f6389,Email,Order Related,Delayed,All is best ,93aeb156-1a03-43e5-b046-edb01ea0d5fa,22/08/2023 12:50,30/08/2023 19:17,30/08/2023 19:23,30-Aug-23,JALNA,LifeStyle,299,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f2f36c4b-bf21-4230-a00e-85af763222db,Inbound,Order Related,Seller Cancelled Order,,1913d1c8-31f8-4def-884b-b045433e4550,,30/08/2023 00:38,30/08/2023 00:40,30-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
d8bea22e-c743-43ce-b2d8-80e1d01dca1f,Inbound,Product Queries,Product Specific Information,Please Don't force customers to accept unlike or unfit product by applying ?50 Charge,90061478-8dfc-43ed-996f-f31d4c88dfc7,,30/08/2023 09:25,30/08/2023 09:46,30-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,3
12626ba6-2d66-42ac-9a73-13e22ac5a650,Outcall,Product Queries,Product Specific Information,,36104be4-83e9-4350-ba8a-837edaa0cb1e,,30/08/2023 18:44,30/08/2023 18:45,30-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
bfc91cd0-2440-4251-b90f-831588cd50ea,Outcall,Order Related,Priority delivery,Thanks ,f263b150-8e6a-4bdf-aa3c-da1ee422b72f,27/08/2023 06:47,29/08/2023 18:42,30/08/2023 06:33,30-Aug-23,BHUBANESWAR,Books & General merchandise,183,,Rebecca Martin,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8f814874-b54c-4097-8b3a-090cc1d4e0af,Inbound,Returns,Reverse Pickup Enquiry,,cfd93764-ab37-4e16-86a2-e260f9ae02d8,,30/08/2023 13:59,30/08/2023 14:03,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
d7c13c49-1ad3-4bae-b6fc-2809b994197c,Email,Order Related,Delayed,Good,195f0a88-2b46-4b5d-a1e5-b87c1e87b690,23/08/2023 07:54,30/08/2023 14:22,30/08/2023 14:24,30-Aug-23,HOWRAH,Mobile,32999,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
310bb939-05a1-482e-8346-23375b0057cd,Inbound,Payments related,Payment related Queries,Fraud,b3ddcfd1-cf9e-4ccd-b152-02c04e9e0f18,,30/08/2023 06:11,30/08/2023 06:13,30-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
08fe8fd4-e3b5-4c84-b9ab-d9e45740b216,Outcall,Returns,Fraudulent User,,0eb25fc4-4ad2-44df-96ec-61ec021e1648,,30/08/2023 08:36,30/08/2023 20:16,30-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
293431ee-d200-4cba-bd6f-d6d269071779,Inbound,Order Related,Delayed,Thanks,e1fda0f9-74e4-4a16-a715-b02b36e37f18,,30/08/2023 12:50,30/08/2023 13:28,30-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5b10e7db-f212-4c5c-b0e0-4016fd90f32a,Outcall,Order Related,Order status enquiry,,ce027400-2140-4b9f-8d5a-3d1861e1b60f,,30/08/2023 12:06,30/08/2023 13:00,30-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
4f146a45-9951-46f9-8b4d-fdd246594382,Outcall,Order Related,Delayed,Happy ,121e51cf-d1e4-473c-b4e9-36293da04962,,30/08/2023 23:10,30/08/2023 23:16,30-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
989b1937-bf72-4457-b601-cff1a9a9d7ea,Inbound,Refund Related,Refund Related Issues,,e955d2ab-d57d-4536-9be5-e488d01cf86e,22/08/2023 11:31,30/08/2023 16:10,30/08/2023 17:09,30-Aug-23,MAHESANA,Mobile,7499,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
689afa08-ee5f-4ac1-9b49-76fd95df578e,Inbound,Returns,Wrong,What a nice guy thanks for help,431ff83b-19c3-4db1-a4b0-ab28566bec0e,,30/08/2023 11:11,30/08/2023 11:17,30-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
ca3da887-9c14-4cf2-a8b5-12032c3398df,Inbound,Order Related,Priority delivery,,f6834f47-750f-432a-be05-a4dced3fc129,,30/08/2023 00:49,30/08/2023 00:49,30-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
898a0c4a-df89-4685-b56b-a76d8dad18bc,Inbound,Refund Related,Refund Related Issues,Thank you support ,71aad989-fbcf-4344-96d6-363b99726b22,,30/08/2023 08:13,30/08/2023 08:15,30-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
2b3006d7-fc8a-4669-8ce7-fe95dad18f3a,Inbound,Returns,Fraudulent User,Happy ,97d0d1ae-c866-4572-9f83-a2def53c7af7,,30/08/2023 15:49,30/08/2023 15:51,30-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
711a2508-200f-4758-ab2f-f4a41944c35d,Inbound,Returns,Missing,Best of all customers service aggent ,9d4a2995-74be-4821-b097-4f810a3c7e64,,30/08/2023 15:52,30/08/2023 15:54,30-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
05e6f399-4981-4304-a2dc-cf372b19212e,Inbound,Product Queries,Product Specific Information,,9344f6e9-ae56-49c6-b7b9-cd70a816b89d,,30/08/2023 11:18,30/08/2023 16:24,30-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
3f37a095-b2b4-4a9a-87cd-00428bd0a428,Inbound,Returns,Reverse Pickup Enquiry,Thank you for your information ,d2b68fc0-4c69-4278-ae06-9b8d679faaf4,16/08/2023 01:28,27/08/2023 08:18,30/08/2023 19:25,30-Aug-23,HANDIA,LifeStyle,3099,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,5
59b72847-3a9e-40e9-91d9-ef44bffc2dd0,Inbound,Payments related,Wallet related,,a12fa7cc-6ed3-4323-b12a-34eeb43b1770,,29/08/2023 17:44,30/08/2023 00:39,30-Aug-23,,,,,Emily Hernandez,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
12c8f867-48df-4a52-a64d-0cb8bd50e820,Inbound,Product Queries,Product Specific Information,,5f27d873-2367-4c85-a2d7-5a3f35a8bffe,,29/08/2023 22:36,30/08/2023 00:13,30-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
9587e494-3069-47e8-ad26-6e115d08d7ab,Inbound,Returns,Reverse Pickup Enquiry,,b5ac039d-b03e-408d-9968-50631c0aa871,,30/08/2023 12:35,30/08/2023 12:37,30-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
ed9d4642-de75-4d89-b60e-e75a5f70bfc5,Email,Returns,Reverse Pickup Enquiry,,84e197b1-d67f-4b3f-8a58-34f58d7a9e76,21/08/2023 15:57,30/08/2023 16:09,30/08/2023 16:17,30-Aug-23,BIHAR SHARIF,LifeStyle,659,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
320a16cd-3213-487e-96df-c706af42b04f,Inbound,Returns,Missing,,1074e560-4e74-4cea-a1ee-b3c6bb6ed107,,30/08/2023 03:29,30/08/2023 03:34,30-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
0afac6df-89ef-4dec-aff5-5bc4df9722a1,Inbound,Returns,Reverse Pickup Enquiry,,7dbaa38b-4712-4c86-adfc-2aa199ade7ef,,30/08/2023 09:05,30/08/2023 09:26,30-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
184df54a-e1b7-422b-b309-4c4428daee6e,Inbound,Order Related,Order status enquiry,,e99a70c6-f354-42f2-80fa-79cb33ede1a7,,30/08/2023 15:12,30/08/2023 15:24,30-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
23a980a6-502a-47d9-8a93-764040b21126,Inbound,Order Related,Order status enquiry,,c0418c54-708a-4663-bdb6-158bc0526e3a,,30/08/2023 11:48,30/08/2023 11:50,30-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4db84ef6-e921-4f09-ac2e-09972730e35b,Outcall,Returns,Return request,The info in the site about the product and the actual product I got was different in quantity. It's a serious lapse in commitment. Ensure the same is never ever repeated. ,beac633e-bcc8-4c21-8973-35ca245cf6ef,,30/08/2023 16:40,30/08/2023 16:42,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
33ec82d6-440e-4f73-8a7a-c5488da26fa6,Outcall,Product Queries,Product Specific Information,,f2f1acb7-06c8-408c-a95b-5f2ebd7034f2,,30/08/2023 21:19,30/08/2023 21:24,30-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
6a131d1d-a8d5-42d4-be72-5a2298ff3445,Inbound,Product Queries,Product Specific Information,,8bf8ab94-7e42-4101-98b3-c64e67562409,,30/08/2023 22:16,30/08/2023 22:17,30-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
941cc489-1c5c-47d1-a9c9-b806db3337b1,Inbound,Returns,Reverse Pickup Enquiry,,bb34fc48-a54b-45c4-ac8a-c0e3cb4baf68,14/08/2023 00:19,30/08/2023 12:37,30/08/2023 20:31,30-Aug-23,KOLKATA,LifeStyle,499,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
2e2f88ac-2e89-4aae-b929-315bc7a5ecc3,Inbound,Order Related,Delayed,,a3f94cfc-c911-41a0-87a7-c2271f316160,27/08/2023 20:56,30/08/2023 13:52,30/08/2023 13:54,30-Aug-23,,Electronics,899,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
124d39e6-9978-4043-be8e-e00b0727232a,Inbound,Returns,Missing,,c2791b8b-9a65-4939-90c2-2ee062622cc8,,30/08/2023 14:38,30/08/2023 14:41,30-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
a5e2ec21-1711-4d28-8597-dc40c10e89f9,Inbound,Returns,Service Centres Related,,16249e44-c8dc-42ae-bee6-56395925ca48,,30/08/2023 13:20,30/08/2023 13:21,30-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,1
202a2bae-478b-4d96-a97b-24879f457ecd,Inbound,Order Related,Delayed,,b7193381-ea68-4bf8-bd0c-52e6fcfeb3c0,,30/08/2023 13:18,30/08/2023 20:17,30-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
33cf3b95-7c0b-4395-baa2-01ec382394c6,Inbound,Shopzilla Related,Shopzila Premium Related,,473717c7-bf48-47c5-92f9-0dff422a0d0c,,30/08/2023 14:33,30/08/2023 14:36,30-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
72420828-06ee-4205-9fd1-e0ed6fe2ae12,Inbound,Returns,Fraudulent User,Very good ,a5e43516-e303-4679-9a2f-43ebb47ba4db,,30/08/2023 07:15,30/08/2023 08:26,30-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
d001e5b9-8e9c-46b2-8e68-16dd8bd6ad73,Inbound,Returns,Return request,,5252a310-2494-48ae-bf4f-0f55430f44f6,,30/08/2023 08:49,30/08/2023 08:51,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
2cd7c7f0-d947-425e-b886-cd761a58a37e,Inbound,Order Related,Invoice request,No,0c6af801-9a1d-4e82-b17a-f265b842eabb,,30/08/2023 11:47,30/08/2023 11:56,30-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
afe72346-8ac1-4fd2-bf7e-412880701af6,Outcall,Returns,Reverse Pickup Enquiry,,bc79426a-93f5-4ae3-9127-5fd33f1346ab,,30/08/2023 18:43,30/08/2023 18:45,30-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fd405c31-048d-47b7-86e3-0ec5ac390454,Email,Refund Related,Refund Enquiry,,8f83b72f-ecaf-4003-b150-b35c633b2afd,,30/08/2023 19:37,30/08/2023 19:39,30-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
55194b2f-cb99-4876-b8be-90d539484605,Inbound,Order Related,Order status enquiry,Thanks ??,a00ee624-52cb-4190-9402-fce9f4ea209b,,30/08/2023 09:33,30/08/2023 16:54,30-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
e042db5d-bc59-4d9b-ab9d-f5b8558e7a35,Outcall,Returns,Return request,,6b5ce657-360c-4e22-9eb0-687f40d2ef8d,,30/08/2023 22:49,30/08/2023 22:50,30-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
2d2defde-b474-4205-a0ab-44f9b1ae0fb2,Inbound,Order Related,Priority delivery,,79412cda-d007-4ab2-bb46-93747156c332,26/08/2023 13:33,30/08/2023 09:09,30/08/2023 09:44,30-Aug-23,GOPALGANJ,Electronics,3674,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
a691d120-465a-4a5a-91f4-3454baecdcd4,Inbound,Shopzilla Related,Shopzila Premium Related,,a81aa5ab-e92f-4a33-8e34-92731358caf8,,30/08/2023 22:26,30/08/2023 22:52,30-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
3c2f9d77-457c-412b-8b53-4ae0627316b6,Inbound,Order Related,Delayed,,ee9690bf-2546-47a7-b643-3400324e6144,23/08/2023 10:03,30/08/2023 07:53,30/08/2023 07:55,30-Aug-23,SIDDIPET,Mobile,7599,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
2ba93af1-0867-4ada-816e-ba9a94d5e92f,Inbound,Returns,Return request,Ghatiya ????? ?? Shopzilla ,19de9bb5-00dd-4d5c-98e7-14c1dbd32586,22/08/2023 16:50,28/08/2023 14:28,30/08/2023 13:45,30-Aug-23,GORAKHPUR,Home,187,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,1
bb58c71b-3ea8-4444-ad30-7274efeec551,Inbound,Order Related,Order status enquiry,,89b707d8-20ad-4584-ab61-05683d33c922,26/08/2023 12:30,30/08/2023 08:23,30/08/2023 08:26,30-Aug-23,ALLAHABAD,LifeStyle,399,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
7ac43f86-f34d-4ea3-9bb2-4269a3bac9c5,Outcall,Returns,Reverse Pickup Enquiry,,5512103c-2085-42da-96bf-2604950527fc,,30/08/2023 17:32,30/08/2023 17:43,30-Aug-23,,,,,Hayley Smith,Noah Patel,Emily Chen,>90,Split,5
37859b02-389b-41a1-9877-42090d153293,Inbound,Refund Related,Refund Related Issues,Help us,53f06598-7e27-4eac-9430-1a185b318cdf,,30/08/2023 13:14,30/08/2023 13:16,30-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,3
d1abf9ed-3a72-4e80-9275-0d26ea61cc38,Inbound,Returns,Reverse Pickup Enquiry,,8b06ec8a-a7ef-4777-a826-31af38ed33e6,10/08/2023 15:51,30/08/2023 10:21,30/08/2023 10:22,30-Aug-23,SIWAN,LifeStyle,270,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
f2da6422-8a8b-4360-9a1d-a8ace53d01c2,Outcall,Feedback,UnProfessional Behaviour,Everything is alright but you guys have to pay attention on the queries of your customers like there are lot of delivery boys are doing the scam like they are asking extra rupees or day secretly logged into your account I have been facing this since 4 or 5 months I already raised the query and I got the solution as well so if there is another query you got like this then you have to pay attention thank you so much,eb2c8c6a-612d-41a6-b94d-ce5e31dadc77,,30/08/2023 18:50,30/08/2023 19:46,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
1f92f359-7992-4bea-9178-f3e8a44bab9f,Inbound,Product Queries,Product Specific Information,,ca1ce1ff-9313-4e75-b3bc-1b3767fa61bf,,30/08/2023 00:05,30/08/2023 00:16,30-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
c0c7e7dc-c437-4626-b142-43ac6f6c74c8,Inbound,Returns,Fraudulent User,,adec2c54-b1ed-4c56-8cca-8459f1925ba5,,30/08/2023 14:10,30/08/2023 14:12,30-Aug-23,,,,,William Mueller,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
d2ad780b-6ace-4903-ac8a-7e7c885425fa,Inbound,Shopzilla Related,General Enquiry,,786363d8-ecf0-4297-9e4f-15c129b52d7d,,30/08/2023 22:25,30/08/2023 23:25,30-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
403a8e36-77c3-43bd-a092-0d698bb5a2d6,Inbound,Returns,Return request,,cdb101cf-ef01-4a8b-9bf2-25617d09a1e6,,30/08/2023 13:21,30/08/2023 13:26,30-Aug-23,,,,,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
26992816-a762-4c05-933b-21bc8c9675da,Outcall,Returns,Missing,,5fe008ca-56d6-45c3-bc7a-bf03bfce958a,,30/08/2023 18:27,30/08/2023 18:38,30-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
9b75a324-3fce-4910-a263-09c636df9c96,Inbound,Cancellation,Not Needed,Help resolve with quick resolution ,bc1580e8-e648-479f-b1e1-04a9bb9d17d3,22/08/2023 23:58,30/08/2023 07:50,30/08/2023 09:14,30-Aug-23,GURGAON,Books & General merchandise,244,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
4248d22e-ab9f-4493-a605-7b93cdc18e7c,Inbound,Payments related,Online Payment Issues,"Please provide Bengali language coustomer support it not my problem with Hindi language. The executive is very nice, simple easy communication. I am not very good to speak Hindi all those the executive understand me and solve my problem.",787c2bf8-56a9-41ad-bd86-173e382a863e,,30/08/2023 11:16,30/08/2023 11:20,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
4efaae04-3bc0-4698-a776-d4962328ec47,Inbound,Shopzilla Related,Shopzila Premium Related,,a641638b-2541-44be-9a6c-7fbb3b5914ab,,30/08/2023 08:51,30/08/2023 08:52,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9cf6431e-72d5-4bb6-ab6e-3db30677e65c,Inbound,Returns,Reverse Pickup Enquiry,,4864b1df-a88c-42e0-aa32-614456fd3dfa,,30/08/2023 13:26,30/08/2023 13:35,30-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
437b1c0f-b0f2-4919-b032-a954ee58aebb,Outcall,Order Related,Order status enquiry,,e8cfddfc-b578-4a63-a8b5-2e0883d26a37,,30/08/2023 18:44,30/08/2023 19:27,30-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
5406bc82-7f82-41ab-8ba9-f32290e19246,Email,Order Related,Installation/demo,,4de98f9f-4e46-4a00-8460-903cb23e24c4,,30/08/2023 18:44,30/08/2023 18:50,30-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
25a784b7-fbb9-4b74-8a4b-fbd92f38956e,Inbound,Shopzilla Related,General Enquiry,,23135064-bc55-4b4e-b333-42300874318e,,30/08/2023 11:54,30/08/2023 11:56,30-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
b22f38ec-cc96-4ce6-9d41-429e8845629d,Outcall,Returns,Return request,Shopzilla's customer service is very good all my products.,4be75608-f8b0-4bc8-935e-d16d8198fdda,,30/08/2023 16:54,30/08/2023 16:58,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
25b0da1f-17d9-456a-92fd-8bdcb90650cc,Inbound,Returns,Reverse Pickup Enquiry,,d126458b-3b13-4231-ac7b-de062ba468c7,,30/08/2023 12:38,30/08/2023 12:42,30-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
c9e2420b-f85e-41ad-8d7b-4ff100cc95c6,Outcall,Returns,Reverse Pickup Enquiry,,674cdc31-537e-440f-a83f-535daa4d0a03,,30/08/2023 16:36,30/08/2023 16:39,30-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,5
b3135eac-851f-4188-b64d-52ee50854fcc,Inbound,Shopzilla Related,General Enquiry,,80e8688e-1e17-444e-a9cc-046eaae26e13,,30/08/2023 00:35,30/08/2023 00:40,30-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,4
d7033c03-adb1-4aca-a58d-7bfaae13b447,Email,Returns,Reverse Pickup Enquiry,nice,26c06841-94a9-4c96-b266-7b5a372dc8e3,13/08/2023 14:43,29/08/2023 17:46,30/08/2023 09:37,30-Aug-23,CHHATARPUR,Books & General merchandise,366,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
d3c8b86a-b201-4e8e-b162-b88627aa1194,Outcall,Returns,Fraudulent User,,7f822cba-1052-4979-9de5-360c3c01c2f0,,30/08/2023 17:15,30/08/2023 17:26,30-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
81b1dd65-e182-482c-978e-6ee07438b79e,Email,Returns,Reverse Pickup Enquiry,Very bad Cx service very bad no respond by ur blackened team side ,8812f3a2-561d-40a7-9260-a3293c6178c2,06/08/2023 07:16,30/08/2023 01:33,30/08/2023 01:33,30-Aug-23,CHANDIGARH,LifeStyle,348,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
93d3d39c-d4f0-4cb5-ba02-4bee72735448,Inbound,Shopzilla Related,Shopzila Premium Related,,f7496506-7278-4ccb-9e6f-68d715625344,,30/08/2023 11:25,30/08/2023 11:34,30-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
193e583f-3dc4-4b11-8222-2eceddc0a8db,Inbound,Order Related,Order status enquiry,,d887014f-7d07-496c-a122-9b8008d42656,,30/08/2023 20:32,30/08/2023 20:38,30-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
2849f2de-6a50-449b-807d-ab16857ab9b1,Inbound,Shopzilla Related,Signup Issues,,e80848f1-10ba-4091-8fb1-4fad09d75ef0,,30/08/2023 02:04,30/08/2023 02:06,30-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
9ed38935-f881-4239-8220-c001e0d81f49,Outcall,Returns,Reverse Pickup Enquiry,Good ,ade7df1b-00e2-48c5-9f66-66f2a4b43c49,,30/08/2023 19:12,30/08/2023 20:05,30-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
ab2d3915-f834-4671-9602-15893a573fe3,Outcall,Refund Related,Refund Related Issues,,55a60ea0-ee8c-43bd-849b-ca483105407e,,30/08/2023 21:41,30/08/2023 22:06,30-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
b322e2d2-d3fc-4753-822a-baa46e0d2cb5,Outcall,Returns,Wrong,,9311d80c-8286-4598-b981-f4b30df8b9fc,,30/08/2023 12:38,30/08/2023 20:25,30-Aug-23,,,,,Jessica Daugherty,Emily Yamashita,John Smith,>90,Split,5
fe5d499c-31cd-4d24-b215-040b0cd21aca,Outcall,Returns,Return request,,63e5bd03-3a8a-46d2-95f4-2dcd02155699,,30/08/2023 17:01,30/08/2023 17:23,30-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
d8939d14-5699-4d94-a04f-32dfc36d78d6,Inbound,Returns,Reverse Pickup Enquiry,"worst support, check the comments on the ticket I don't have patience to explain again ",2f9e5ad0-42b0-453b-9e9a-c7a8176001a4,12/08/2023 19:38,27/08/2023 17:26,30/08/2023 19:22,30-Aug-23,RAYACHOTY,Books & General merchandise,361,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,1
467f1ea6-003d-483f-a45a-d17caad707fb,Inbound,Returns,Wrong,,f8b3aa1e-9af3-44b9-a4ef-1871f5234d3a,,29/08/2023 18:23,30/08/2023 12:44,30-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,5
51ab417f-edae-41ef-b147-c090f925d400,Inbound,Order Related,Delayed,,e3f66206-13ba-4171-8842-d7fdcefecf95,,30/08/2023 15:13,30/08/2023 15:14,30-Aug-23,,,,,Molly Lozano,Emma Park,John Smith,31-60,Afternoon,5
5229a9e2-9c4d-46c3-9511-862803f9d6a0,Email,Returns,Reverse Pickup Enquiry,Solve issues soon,29c8b74f-33fe-4d19-9604-f131ff9933c4,16/06/2023 08:14,30/08/2023 19:58,30/08/2023 19:59,30-Aug-23,DIPHU,LifeStyle,1129,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6e5a0eae-bdf0-48f0-81f2-473a4d242f30,Inbound,Returns,Service Centres Related,,0101a472-d977-4f12-b3ea-35ac7a57c3b0,,30/08/2023 10:25,30/08/2023 10:27,30-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,3
ea670e88-4e0a-4844-8e66-ebffba72f555,Inbound,Returns,Reverse Pickup Enquiry,,537f528f-1e1c-40a7-a1f4-d815c49763a6,15/08/2023 22:34,30/08/2023 10:54,30/08/2023 10:57,30-Aug-23,MUMBAI,Books & General merchandise,1399,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
4eb5e76c-7475-4f1e-a23d-fb846186070a,Outcall,Order Related,Priority delivery,,3a96019a-82a0-49ac-a7f2-9979426da1fc,,30/08/2023 16:36,30/08/2023 16:37,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
28f2737c-6b1f-4f3f-b79f-fc89aab5a805,Outcall,Returns,Fraudulent User,Customer Launguage problem.....pls arrange customer flexibility ,f9bbe0f1-f306-4d1c-9bf3-013396ee02ef,,30/08/2023 17:22,30/08/2023 17:31,30-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
64f38c12-8d25-484d-8dc6-8d671a8c5197,Outcall,Returns,Reverse Pickup Enquiry,Nice ,cf2c21ee-cfeb-4651-8939-d5c775104e4f,,30/08/2023 19:40,30/08/2023 20:09,30-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
fad3818c-e12d-4e20-9026-3df3ff5b142b,Outcall,Shopzilla Related,General Enquiry,,15e912ac-bc11-4841-abff-986b4151fe5b,,30/08/2023 20:36,30/08/2023 20:38,30-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,4
48cd8672-ab75-4765-b5a4-feef72771479,Outcall,Order Related,Installation/demo,,fa6b417a-5d4b-4a80-b4e1-f8307f1e8f79,,30/08/2023 21:31,30/08/2023 21:33,30-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
e0dbd072-8f30-428f-8327-4a6465753061,Inbound,Returns,Reverse Pickup Enquiry,I have complaint against 3 items returned but it didn't pick till now.Now there is one rakhi got delivered the wrong product which has to be replaced but still it didn't happen.,e3a5ec28-a56f-45e1-9db0-8af76df834fe,11/08/2023 01:27,27/08/2023 22:13,30/08/2023 07:19,30-Aug-23,BANGALORE,LifeStyle,664,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,1
cb906501-7409-4267-a9f0-33905ce077d5,Inbound,Order Related,Order status enquiry,,a37b28c9-e609-4a55-bd0a-5d2b1112a6b9,,30/08/2023 11:05,30/08/2023 11:08,30-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
df958a4a-22fd-4d77-891b-9444e2ac661e,Inbound,Order Related,Delayed,,ece84194-907f-4f13-80ce-ca7d1ae65415,28/08/2023 09:58,30/08/2023 10:08,30/08/2023 13:15,30-Aug-23,CHENNAI,Electronics,2199,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b8c20e9a-5976-42fe-9546-b318f0105d51,Outcall,Returns,Reverse Pickup Enquiry,  should be sent clear intimation and warning that correct product should be delivered and later should not create an issue with the same when it comes to pickup,960df748-f1b9-4f4b-9c68-80d8b1ac0923,,30/08/2023 21:07,30/08/2023 21:11,30-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
55d9ff6b-be97-4678-b623-9d01f7f0e87f,Inbound,Refund Related,COD Refund Details,,96c2dd8e-a03c-41a4-99a7-f107538baa57,,30/08/2023 07:01,30/08/2023 07:31,30-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
8e1ea189-0df4-467e-9029-fc0866245938,Outcall,Order Related,Order status enquiry,,8613527f-f90e-4938-b293-9d8ea2d9aaaa,,30/08/2023 14:52,30/08/2023 15:27,30-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
663e8dbb-7ab1-447d-b64e-7a0da305b6dd,Outcall,Returns,Missing,,bbbc552e-172b-48b6-bcc8-82843aff2697,,30/08/2023 19:00,30/08/2023 19:04,30-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
059fc50f-64cb-4cdc-abfe-4569d8ccc959,Inbound,Order Related,Priority delivery,,ad4b2b67-4481-41f1-817e-c36b344b4f25,25/08/2023 14:05,30/08/2023 08:59,30/08/2023 09:06,30-Aug-23,SAMASTIPUR,Mobile,644,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
7c50a3bd-272e-45d6-a218-03134ce67418,Inbound,Cancellation,Not Needed,,7039006e-8ca3-448c-9842-4339a5e13f3c,13/08/2023 03:58,30/08/2023 01:43,30/08/2023 01:48,30-Aug-23,AHMEDABAD,Furniture,482,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
f843df4c-fc9f-4d2f-a468-ee3a82733731,Inbound,Returns,Reverse Pickup Enquiry,Bad,30c8e0d6-679a-47ae-961a-dc5377785398,06/08/2023 07:16,30/08/2023 01:14,30/08/2023 01:14,30-Aug-23,CHANDIGARH,LifeStyle,348,,Haley Carroll,William Park,John Smith,61-90,Evening,1
b0f1c33d-97cd-40d3-99e6-da8a010a9a92,Inbound,Order Related,Priority delivery,,0d9d496a-c3be-417e-9ec9-ca69af430fbc,,30/08/2023 01:29,30/08/2023 01:29,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
9e717292-16f5-4ca4-97ae-4f791d956171,Inbound,Payments related,Payment related Queries,Not solve my issue,761c55f6-832f-4c41-9624-3b15cbc533e6,,30/08/2023 08:39,30/08/2023 08:59,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,1
3f141b43-e8d4-4446-9fb4-a6c471bb8ad4,Outcall,Order Related,Delayed,Good,c50e9e00-2caa-4e87-b8f9-eff638d4de00,,30/08/2023 17:25,30/08/2023 21:06,30-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
43cbf372-346a-4815-bda3-03cd8c0a0589,Outcall,Order Related,Delayed,,5639a312-9632-4338-b12b-05c037afbcae,22/08/2023 06:56,30/08/2023 07:09,30/08/2023 08:17,30-Aug-23,GURGAON,Home,125,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
b9ce08a4-a201-4b4e-9358-285368cdacb3,Outcall,Cancellation,Not Needed,,4e40b8da-ba91-42c8-a389-0978c3d86eee,,30/08/2023 18:12,30/08/2023 18:13,30-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
923c4148-e6e7-40d0-92d5-fbfcef5bc309,Outcall,Returns,Fraudulent User,,677fac83-6c91-4401-bcfe-871210456ef0,19/08/2023 00:17,30/08/2023 19:37,30/08/2023 19:39,30-Aug-23,SALEM,Furniture,4065,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,4
856a6170-42d4-49b9-961e-04cb60758860,Inbound,Payments related,Online Payment Issues,,45c2c03e-abe2-4437-9de7-cb9f36e5f6c2,,29/08/2023 22:52,30/08/2023 16:17,30-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2073aaf2-d2e7-4cf8-96d2-bf40dcfaae4f,Inbound,Refund Related,Refund Enquiry,,0eb154e2-d3d0-4864-9915-584d0a4d1ac4,,30/08/2023 00:18,30/08/2023 00:39,30-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,2
1976c2c1-407f-4fd4-a227-e5e9e4ce556d,Outcall,Returns,Service Centres Related,,fca2be79-b063-45a4-b8db-8eecf7143c40,,30/08/2023 11:38,30/08/2023 11:44,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
ba85b219-1360-4440-a5db-82aaf1a82fcf,Outcall,Returns,Reverse Pickup Enquiry,"Keep the return policy simple...Once cancelled, the customers should not be made to run from pillar to post",082d04bd-10d3-4e0a-936e-9eaeeb08a571,,30/08/2023 18:25,30/08/2023 21:27,30-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,4
1ba680a8-a3f9-4fd6-bfcd-fd174c355102,Outcall,Cancellation,Not Needed,"No,all good ",264e9661-a534-49a3-bf06-e8f822642fb5,25/08/2023 14:02,30/08/2023 20:18,30/08/2023 20:22,30-Aug-23,NEW DELHI,Electronics,199,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
0b898496-6713-4171-9093-57bbe169bd45,Outcall,Returns,Reverse Pickup Enquiry,,28319b07-4e0f-4250-a0d3-9140da28651a,15/08/2023 19:51,30/08/2023 19:47,30/08/2023 19:52,30-Aug-23,TEZPUR,Affiliates,85,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
fdac8309-b4e9-45b7-af8c-5a77f14712d0,Inbound,Returns,Reverse Pickup Enquiry,,3b8868da-50c4-4f0e-ae74-5a2694456214,21/08/2023 16:26,28/08/2023 19:11,30/08/2023 15:25,30-Aug-23,ALIBAG,Books & General merchandise,4974,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
72b65cd1-8674-472c-a76a-55af87dff1b3,Inbound,Order Related,Order status enquiry,,d777cf83-6af0-466f-be61-d0720c2b2d3b,,29/08/2023 20:02,30/08/2023 18:19,30-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bb748056-3cf9-496c-8ff3-1d84daf31fa8,Outcall,Returns,Reverse Pickup Enquiry,,6e56b32b-07c9-4a2d-a1f8-9962a7b09418,,30/08/2023 18:46,30/08/2023 18:48,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
4216d7d8-80c4-4b6e-a0c0-fa26ac3ea137,Inbound,Returns,Fraudulent User,,3d9ec977-bc77-4221-9793-5ceedae9c978,,30/08/2023 08:09,30/08/2023 08:14,30-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
e11ef52c-6474-400a-9637-d30fb305aa61,Inbound,Returns,Reverse Pickup Enquiry,Good ,23f1ddb9-188a-4eda-ad18-9ac95d7204e2,,30/08/2023 11:49,30/08/2023 11:51,30-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,4
35f91e54-3cce-46f7-916d-6fa927d213a0,Inbound,Returns,Wrong,,24c50f33-b506-4762-bf98-fd6a44f91595,,30/08/2023 12:19,30/08/2023 12:33,30-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
09a17f54-ccb8-43c2-9d68-3b85d6d822af,Inbound,Returns,Reverse Pickup Enquiry,You are not issuing invoice along with the product. From the comments given in the product display in your web site itself it is evident that the invoice have not been issued to some customers who purchased this item from you. So is my case.,62f7605b-1c67-48fe-99a5-55ccdf1b0ac2,,30/08/2023 12:51,30/08/2023 21:41,30-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
908ea19e-88c8-40d0-b853-b4780c25f5db,Inbound,Returns,Reverse Pickup Enquiry,Ramlal Chargat,b6529fe0-912f-474b-9cc4-e980d7f9c324,,30/08/2023 07:01,30/08/2023 15:58,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,1
e9e1b6c0-05dd-45f0-9d00-613d67b6cc1c,Outcall,Payments related,PayLater related,,27510deb-194b-4696-a51a-82eca98483f5,,30/08/2023 06:57,30/08/2023 08:00,30-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
9bb1d4dd-5698-43a7-a42e-dd25c217a518,Outcall,Payments related,Wallet related,,f010043e-be74-489f-81b9-b4dbba74fbdb,,30/08/2023 18:56,30/08/2023 18:59,30-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
6a216d95-7333-4afc-8f02-c26a0d5242f1,Outcall,Order Related,Delayed,,7867dfce-3bcd-4915-b537-901ecd102604,20/08/2023 07:17,30/08/2023 20:38,30/08/2023 21:21,30-Aug-23,AURANGABAD,Home,999,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
8069ec43-e48b-4dc1-a2e7-49320688d90a,Outcall,Returns,Reverse Pickup Enquiry,customer executive good but my concern was not resolved for return,9c4688cd-5a25-45a1-b0b9-69337eb0cfb2,,30/08/2023 08:28,30/08/2023 08:33,30-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
bf5654c8-cd62-4709-b499-0ed94f51c2cd,Email,Returns,Reverse Pickup Enquiry,,65cff7ca-4d60-4529-8090-0b93358ca0eb,,30/08/2023 11:50,30/08/2023 11:52,30-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,5
f930b539-9195-41da-a91c-c19ca5c0fa39,Inbound,Returns,Reverse Pickup Enquiry,,b7a6327c-1e24-4fcb-a1cb-d820e4d9eda1,04/08/2023 11:22,30/08/2023 22:45,30/08/2023 22:51,30-Aug-23,AMROHA,LifeStyle,999,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
217eae9e-edf2-4bcd-a78a-55101c9cab6b,Outcall,Refund Related,Refund Related Issues,Faltu hai bhai ab to service bohat hi kharab kar   ye log refund pahle return k same date main mil jata   to bhai 10/10 din 15 din main v nahi aata hai ,cd2cdb23-4ea8-48c1-8007-493ad62d0276,20/08/2023 02:11,29/08/2023 16:54,30/08/2023 18:39,30-Aug-23,CUTTACK,LifeStyle,549,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0f203812-ddc5-4cd9-b38a-0bbd8e72f4c6,Outcall,Order Related,Seller Cancelled Order,Customer boy very good,bd6f4139-5414-420f-8a8a-30231f5ee8f0,,30/08/2023 08:39,30/08/2023 21:34,30-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f3c30eac-31d8-4f66-a225-0dd38ed98de6,Outcall,Order Related,Order status enquiry,,77261b46-1c18-4e8f-bfe5-11251cb84a65,,30/08/2023 12:42,30/08/2023 12:43,30-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
5debb0cc-c9e8-4736-8249-85b442db2554,Inbound,Order Related,Installation/demo,,81282c5d-44bf-4c39-84e2-19195642e45b,,30/08/2023 15:37,30/08/2023 15:41,30-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,5
92c45605-e52f-474d-a395-4e0dcedae24f,Outcall,Returns,Reverse Pickup Enquiry,I done my return order's pickup from my side but your staff showing that the return cancelled. So solve this issue otherwise give my new order or my money refund back to me ,206104bb-66ba-4f27-b022-8656d0a1eb00,15/08/2023 13:03,30/08/2023 08:31,30/08/2023 08:42,30-Aug-23,MANDAWAR,Books & General merchandise,579,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,3
f9f745b1-c8ae-4d9e-b734-64f80c560150,Email,Cancellation,Not Needed,,f305525c-7902-44eb-a09e-18fe319c59f6,20/08/2023 17:26,30/08/2023 00:08,30/08/2023 00:10,30-Aug-23,AHMEDABAD,Home,100,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
fce26f89-96e0-498a-b5a5-47c5a9369265,Inbound,Order Related,Priority delivery,,8288cc12-02fe-4dea-9b58-f61147d6a9bd,,29/08/2023 21:39,30/08/2023 10:15,30-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,4
fc132f5d-fb1a-4a9b-9239-62a64fbe2574,Inbound,Refund Related,Refund Enquiry,Your executive end the call during conversation. He did not complete call and not solve my problem.,c188d07f-62f9-496f-aa3f-b65a434e5a77,,30/08/2023 13:33,30/08/2023 13:40,30-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
a39455c4-7c4d-4620-a46b-6cf75815bc2d,Inbound,Order Related,Unable to track,,98393622-6d45-4467-b2f2-2b7cf730a14a,,30/08/2023 15:45,30/08/2023 19:32,30-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,3
cbf47b22-a8be-4456-9959-270062d9f3a9,Inbound,Product Queries,Product Specific Information,,2e2ea87e-a387-471b-98a4-d9abacb4181f,,30/08/2023 10:03,30/08/2023 10:05,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
b09af315-d6b4-4176-bccd-7071cf3241c0,Inbound,Refund Related,Refund Enquiry,,420b7bf3-b8eb-49b3-84d3-f3746686827d,,30/08/2023 13:18,30/08/2023 17:48,30-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,1
9546a0c4-ce45-4720-be4f-6516625acb20,Inbound,Returns,Reverse Pickup Enquiry,,a36be39c-0a53-41ca-83e0-7401e7b6ee76,11/08/2023 19:10,29/08/2023 15:17,30/08/2023 09:56,30-Aug-23,PATHARDI,Books & General merchandise,299,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
a21ffd5d-88d4-4818-a095-a069d0da2dc4,Inbound,Order Related,Customer Requested Modifications,,62d73ccd-2316-4c6f-9f58-0fdf4a71513f,28/08/2023 14:20,30/08/2023 11:58,30/08/2023 23:05,30-Aug-23,BANGALORE,Mobile,11499,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
68528929-01b7-4940-af3e-f244626259ab,Inbound,Offers & Cashback,Affiliate Offers,,4877c3f5-6494-443d-bba6-51095c0b9a56,,29/08/2023 09:28,30/08/2023 18:48,30-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
97bb4864-5c3e-4f6a-af4d-043b4a9c983a,Inbound,Refund Related,Refund Enquiry,Bahut achcha   karke,cf2822a5-f441-4742-8135-2b034f7aba56,,30/08/2023 08:18,30/08/2023 12:05,30-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,5
4a9f4bd1-1cd3-41cf-a172-92f65747d439,Outcall,Returns,Reverse Pickup Enquiry,Nice work sir,95ad03c5-3fde-4705-949a-90eb06ccbd8c,,30/08/2023 08:00,30/08/2023 08:03,30-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
c297e1bb-0fa6-4f27-a0bb-306cb9f808f4,Inbound,Returns,Service Centres Related,,823d705f-a432-4c6a-b9ff-6c13ceec5957,,30/08/2023 13:17,30/08/2023 18:05,30-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
9f43c5eb-f5f4-42c5-a34f-a041eef7ca97,Inbound,Returns,Reverse Pickup Enquiry,,7df24bc9-5983-440c-979f-797515fe45df,,30/08/2023 14:13,30/08/2023 14:17,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
013f8c43-d289-4a2c-a3bf-9d8dae319abb,Inbound,Refund Related,Refund Enquiry,,23f61111-f0e3-49a0-a4cf-43f62dc697a1,,30/08/2023 09:10,30/08/2023 12:44,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
505d7b27-ed5a-49d3-82a0-5295f8675cd4,Inbound,Returns,Return request,,0c73341c-02e9-4aed-81b0-23d8b0aba98b,,30/08/2023 12:49,30/08/2023 13:15,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
238d8695-ea5d-41af-8041-3bdcccd7e998,Outcall,Returns,Reverse Pickup Enquiry,,9d0bf1a6-c43c-4a77-9623-2d3f21ebe071,,30/08/2023 20:10,30/08/2023 20:12,30-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
4c7c2117-5eff-43a1-bbc7-2bef8a821ee0,Inbound,Order Related,Order status enquiry,Thank you ,f5aa526d-7d6d-4f97-9d9b-eb6c9d9c0b49,,30/08/2023 00:01,30/08/2023 00:03,30-Aug-23,,,,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1ac6cfbe-2ec9-4d73-8362-62fe29e3147f,Inbound,Returns,Return request,Good,6951cb8c-ee98-445f-bb5a-7147e2fe05ac,,30/08/2023 07:48,30/08/2023 07:58,30-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
57777c8b-ac93-4706-9755-a63d8b6fd69a,Outcall,Refund Related,Refund Enquiry,,32504a6a-f050-462f-92c6-3d95f568b33b,,30/08/2023 17:26,30/08/2023 21:03,30-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,3
824eec22-cde3-44d6-8b7f-8d6decca509d,Inbound,Returns,Wrong,Excellent to the executive for quickly understand and resolving my problem,70aaa77a-cf69-42b4-a132-1e178b22d2f8,,30/08/2023 14:02,30/08/2023 17:46,30-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4674b890-be3c-4b8b-a0a6-f8fbc298f52e,Inbound,Returns,Reverse Pickup Enquiry,,e15fd73a-48c4-4923-b2cf-c4b9260e0d7a,,30/08/2023 15:37,30/08/2023 16:09,30-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,4
b73bdb29-0cfd-4f36-bb13-947f7d049890,Outcall,Product Queries,Product Specific Information,I'm very disappointed with Shopzilla this time it cancelled my order for no reason... ,b8a11c4d-9851-4fe4-a2ad-122f8cefe07e,,30/08/2023 20:01,30/08/2023 20:20,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,3
0ff54103-d666-426b-a1c5-792eae3855ef,Inbound,Shopzilla Related,Shopzila Premium Related,,69b678db-ea8b-4f21-99dc-21558be1155a,,30/08/2023 08:13,30/08/2023 08:23,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cda0ad97-26ff-4d76-ba56-290d46a08400,Email,Offers & Cashback,Other Cashback,,9b07d345-8964-4030-a8cc-c0bf99dedf9e,,30/08/2023 17:40,30/08/2023 20:19,30-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
b196ed8d-905d-4d6e-ba7e-1c21b48062f2,Email,Returns,Reverse Pickup Enquiry,Good,a05c1bf8-2972-4df9-9e5c-e03be867380e,,30/08/2023 17:29,30/08/2023 18:02,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
1fc4f74a-1207-470c-910a-445c7c756e2d,Outcall,Returns,Reverse Pickup Enquiry,,a821616b-4992-491e-a2a5-f85a0f3637c1,18/08/2023 22:05,27/08/2023 16:04,30/08/2023 15:29,30-Aug-23,MORBI,Home,1999,,Adrian Johnson,Nathan Patel,Emily Chen,>90,Evening,1
143a4d5f-ede2-448b-ac53-d4c8b47ade3b,Outcall,Returns,Wrong,,5e05bced-5c02-4282-93e9-ccaa4c192236,,30/08/2023 17:58,30/08/2023 18:02,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,4
26db513c-4d09-4945-8436-89d22922e678,Inbound,Order Related,Order status enquiry,  good ,bacbeddc-0614-48c1-808d-2860eff5430b,,29/08/2023 08:59,30/08/2023 10:41,30-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
64c747df-5afa-4827-8ef0-6475bddf8428,Inbound,Order Related,Delayed,I am still waiting for my grocery order.It has become too late.Kindly do the needful to improve timely delivery.,c645ee07-c41e-4574-8006-2cf9ff2bd5ec,,29/08/2023 22:45,30/08/2023 20:19,30-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
5063fe75-18f8-41e6-b7f7-d05b335c5610,Outcall,Returns,Reverse Pickup Enquiry,,5d768e95-390d-4b72-b02b-da9545214cca,,30/08/2023 18:07,30/08/2023 18:09,30-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
e51a6b1c-9521-4355-aa0b-e3e7473f402b,Outcall,Order Related,Order status enquiry,,ca2539f9-2dd0-46f7-add6-01b4d9cffb44,26/08/2023 21:37,30/08/2023 19:00,30/08/2023 19:21,30-Aug-23,SATARA,Electronics,1499,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,3
c66b3568-59f2-4b27-8d70-3838c4d6b927,Inbound,Returns,Wrong,,fada131b-e63f-4f7c-918b-3a81f33d4da0,17/08/2023 18:31,29/08/2023 10:52,30/08/2023 01:52,30-Aug-23,ALLAHABAD,Electronics,1199,,John Buchanan,Noah Patel,Emily Chen,>90,Split,5
1703bed2-4684-42bf-9ff8-2e98de4456ae,Inbound,Returns,Reverse Pickup Enquiry,,53a31618-cbca-4ee6-9350-5047746e36fe,,30/08/2023 15:19,30/08/2023 15:25,30-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0b5c715c-49ce-4ea8-8582-fe1cbb51e32e,Outcall,Returns,Return request,,f0cdace6-6fe5-4fca-ad61-6c3d532e6d28,,30/08/2023 20:40,30/08/2023 20:42,30-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
2d8cba28-8b19-4602-9ba6-d4f6af026224,Outcall,Returns,Exchange / Replacement,,7010bc05-f298-457d-b668-1671b00a31af,,30/08/2023 12:03,30/08/2023 12:22,30-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
d7930ea8-50f7-4083-9552-8ce955f8a935,Inbound,Feedback,UnProfessional Behaviour,Think you so much sir ,e9ec3ed2-311b-4c79-95a5-62390908a690,,30/08/2023 12:53,30/08/2023 13:10,30-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5cb70cf2-920e-4e02-94c7-c646a0d69058,Inbound,Returns,Return request,Thanks,2f040625-93d9-41a0-a6c7-f1bd02bbe397,,30/08/2023 07:33,30/08/2023 08:02,30-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
d58b6b96-6c5a-46aa-8878-cfaecf284064,Inbound,Payments related,Payment related Queries,,be60241e-734b-416f-be89-ee05240d6d0f,,30/08/2023 11:53,30/08/2023 12:04,30-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,4
6d0a562f-d418-40f3-92ac-14444f61cb9b,Inbound,Order Related,Order status enquiry,,92d83b7d-dd88-4824-a5b7-97f2300d3dba,,30/08/2023 11:02,30/08/2023 11:10,30-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
90dd1041-281d-4236-8e86-e8622eec1f10,Inbound,Returns,Missing,Very good ,43d6d63e-2cc7-41dc-97cd-8e540a547d91,,30/08/2023 11:17,30/08/2023 16:33,30-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
1192e652-4dac-47bd-87d3-539c742e0ee1,Inbound,Returns,Reverse Pickup Enquiry,,bccc4a64-3e5b-4d19-88d1-d2f04862db43,,30/08/2023 11:37,30/08/2023 11:39,30-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
2509792d-51d0-41e4-8e4b-04a88bafba62,Outcall,Order Related,Delayed,,a181c822-8d95-4e91-a29c-3eeed3b7caf8,,30/08/2023 17:58,30/08/2023 18:09,30-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
8664d639-47cf-44f6-97ad-a791b24304e5,Inbound,Order Related,Installation/demo,,7ef1a312-a2bf-4b49-8c14-c8fa0265b48d,,30/08/2023 12:43,30/08/2023 13:09,30-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,4
1c2d667c-e282-4afa-b62f-4dfd730374f2,Outcall,Refund Related,Refund Related Issues,,3db75a69-15c4-4326-afc1-7c3a9796c7ef,,30/08/2023 17:21,30/08/2023 17:25,30-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
078adfe7-4f0b-481b-b030-5f72073d24c1,Email,Feedback,UnProfessional Behaviour,No comments ,73b4bfc1-aa1f-4697-b684-173e8c0739a2,,30/08/2023 21:40,30/08/2023 22:47,30-Aug-23,,,,,Chloe Roberts,Jacob Sato,Emily Chen,61-90,Evening,5
abbc14ed-4b00-45a1-a0f3-09309bc91587,Outcall,Returns,Damaged,,d3d23463-ee99-4a98-a981-38eb35eade99,,30/08/2023 12:54,30/08/2023 13:06,30-Aug-23,,,,,Mark Taylor,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
a183c5c9-339a-4b74-978e-295f727e80b7,Outcall,Product Queries,Product Specific Information,,938fdadc-ed04-4423-a8c2-989304910b4b,,29/08/2023 22:35,30/08/2023 00:03,30-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
0643e530-f8ef-41b0-815d-e2664829b088,Inbound,Returns,Service Centres Related,,f10f3f97-fcb9-4def-aa89-0361840982eb,,30/08/2023 10:35,30/08/2023 10:38,30-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
b5e6fdde-22e4-4876-8626-97b3ef045e0e,Inbound,Returns,Return request,,ee1f343e-4b80-4d7a-b0cf-49cc6a43b432,,30/08/2023 14:06,30/08/2023 19:43,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
4b1b187d-15b7-45d3-84f9-d6698c8b5af8,Inbound,Payments related,Payment related Queries,,60c4e132-3459-4f34-a1ef-bc61c5c974f1,,30/08/2023 14:52,30/08/2023 14:54,30-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
0e86638d-3283-4dcd-b36a-4280e16faff8,Inbound,Product Queries,Product Specific Information,Friendly,5c10603d-3606-4143-bdb4-1a743a13505c,,30/08/2023 15:17,30/08/2023 15:19,30-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
990dca0a-973a-4357-890a-1e178c6eac4a,Inbound,Product Queries,Product Specific Information,,72d70ddf-06c9-4377-836a-13027e01b668,,30/08/2023 07:12,30/08/2023 07:17,30-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,2
28227890-8016-46ab-a333-35543afd3c76,Inbound,Returns,Reverse Pickup Enquiry,,06e93828-ba2f-49c1-a34f-eed84e2f6e43,,30/08/2023 07:36,30/08/2023 07:51,30-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,4
44e3a88f-cbda-43e0-b7fa-f1ff4bbfd4b7,Inbound,Returns,Return request,Best customer service ,58e4ea6c-dc99-4f07-ba24-1cca6acef679,,30/08/2023 11:38,30/08/2023 11:59,30-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
28ff7f29-8599-4825-a9e6-0f1817d506c4,Inbound,Order Related,Priority delivery,,bec960de-d926-4803-9ea6-e6769e4312b9,,30/08/2023 12:43,30/08/2023 12:45,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
b041d55e-9f4e-47e9-89b8-43126a95c8dc,Inbound,Returns,Wrong,,ef4593ed-38b6-4e0f-b618-1b989e43d700,,30/08/2023 22:35,30/08/2023 22:37,30-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a0695903-881c-44bd-b260-8b7d15c352eb,Outcall,Cancellation,Not Needed,,0fba1960-7ae2-4a19-9f67-a7d2b362766f,,30/08/2023 18:42,30/08/2023 18:50,30-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,3
fd4d0eca-f586-4bb7-bac3-f88340beb2d2,Outcall,Returns,Missing,,58fc7516-1636-4cd8-8b14-cdd55f134a33,,30/08/2023 19:08,30/08/2023 19:13,30-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
d6ef337d-ff4c-49d1-9351-9ea8c76874a2,Outcall,Returns,Exchange / Replacement,,bdfeab9b-6034-413e-9f61-801426181d60,,30/08/2023 18:45,30/08/2023 22:54,30-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
72a85f0c-8546-47e4-aca1-ba038e59da6c,Outcall,Returns,Reverse Pickup Enquiry,,4280d799-4b06-4b33-b424-6d9d31710900,,30/08/2023 20:11,30/08/2023 20:41,30-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
60130ffc-75a7-4dd3-b4a0-b2681278fa5f,Outcall,Returns,Reverse Pickup Enquiry,,f85a6267-0ae6-4c76-8cbe-096152d8b9ad,22/08/2023 09:14,30/08/2023 21:50,30/08/2023 21:59,30-Aug-23,KOZHIKODE,LifeStyle,459,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1913563d-1b4d-4876-a3d3-584f17149778,Outcall,Returns,Return request,,17380bb0-897d-422f-9fc3-ac88be55e9be,,30/08/2023 12:48,30/08/2023 12:50,30-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
f9f51ec1-4e0f-4aec-af06-43457201ec0e,Inbound,Returns,Reverse Pickup Enquiry,"In case, return of item is permissible as per policy at the time of selling product then without wasting a single minute amount must be credited to customer account.  Why have you fixed lead time more than one day rather it must be in hours?",292b8fc2-f33d-4500-bf4b-760ed6543565,,30/08/2023 08:54,30/08/2023 10:55,30-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,2
f8ee0d3d-da52-479d-9689-93900d2a32ac,Outcall,Order Related,Order status enquiry,,fb1fc2b8-a4d3-48b0-b449-de49b1b6f157,,30/08/2023 10:36,30/08/2023 10:36,30-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
dcbf86a0-2ce7-49c1-b6a6-2c43dfac5685,Inbound,Returns,Missing,,bd417f73-7493-4558-a603-70685394b278,,29/08/2023 16:06,30/08/2023 10:00,30-Aug-23,,,,,Michael Larson,Emma Park,John Smith,31-60,Morning,1
02599c6f-be4e-4531-aba5-6df5cc76c82d,Inbound,Order Related,Delayed,Good ,88a4eb31-7154-4607-aa31-d51bf0d3a299,,30/08/2023 11:10,30/08/2023 11:11,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
783b1b44-cf13-47be-b7f2-6e9a48341a52,Inbound,Refund Related,Refund Enquiry,Good support customer care grateful thanks allowed ??,5f13ed6b-9720-4f00-8933-60c3a3b71c27,,30/08/2023 11:45,30/08/2023 11:47,30-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
997fb7b7-ba19-4084-bc31-b8bfecfbf269,Inbound,Product Queries,Product Specific Information,Good,d01b6d76-1149-4c2f-98e4-1193809e7417,,30/08/2023 05:15,30/08/2023 05:18,30-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
468ca525-d31f-453f-a614-c804c61a83ab,Inbound,Shopzilla Related,Shopzila Premium Related,,3b298d50-110e-4f9a-920c-b8756f46efdd,,30/08/2023 13:52,30/08/2023 13:53,30-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
f52ecc8b-c4c0-4401-90c8-2806487bfd6c,Inbound,Order Related,Customer Requested Modifications,very g,e019ca41-0e22-4ef8-95d1-21c8c8b7712d,27/08/2023 11:30,30/08/2023 08:28,30/08/2023 09:05,30-Aug-23,,Mobile,23999,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
5f9cfabf-197c-4711-a7a0-cec9f75db8e1,Inbound,Returns,Reverse Pickup Enquiry,,9973c0d6-7def-4d48-9cc8-e696811782b6,,30/08/2023 08:45,30/08/2023 08:48,30-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
05cb3952-02ef-4bb5-a67e-5369a496da02,Inbound,Returns,Fraudulent User,,cc51db6f-ea49-49d6-a422-84edc1b83e5b,,30/08/2023 11:16,30/08/2023 20:12,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
dc2889d6-0392-4716-a88c-6dba447457f1,Inbound,Order Related,Order status enquiry,,58fcc0a6-03a9-4d26-938f-84a7bae4ab72,17/08/2023 14:59,30/08/2023 11:08,30/08/2023 11:10,30-Aug-23,JODHPUR,Home Appliences,5899,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,4
bb41fdcb-67c3-4e5e-b9d0-661d29debabc,Inbound,Payments related,Online Payment Issues,Improve your ,7c59ae1b-08d4-42a8-a2e7-b22bd38ae679,,29/08/2023 20:16,30/08/2023 12:51,30-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
c20ffce0-1ef1-43e8-aec4-4501200a4126,Inbound,Refund Related,Refund Enquiry,,1d8e60cb-6e5c-44f3-9b23-adc52eeda53f,,30/08/2023 16:00,30/08/2023 16:03,30-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,1
c5f28983-15fd-4f98-ab92-3d8cc46cc8b0,Inbound,Cancellation,Not Needed,,f47b0680-852e-434e-9865-38b983468636,,29/08/2023 22:43,30/08/2023 04:55,30-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,4
93b2a92b-b3d7-420e-b3e8-8313c5236ee7,Outcall,Returns,Damaged,,be436329-eccb-4787-b582-8f012fd261fc,,30/08/2023 09:50,30/08/2023 16:47,30-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9237b613-5229-4184-a30e-49efe0d21733,Inbound,Order Related,Priority delivery,Good ,04071b6d-8bc1-4e8d-afde-781ac64020dc,,30/08/2023 12:02,30/08/2023 13:16,30-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
0b5ffab6-f76f-4c22-a94a-185543e28c18,Email,Order Related,Delayed,,939070e6-6593-4ebd-aef1-5e1d7fd08fd5,22/08/2023 11:22,30/08/2023 13:23,30/08/2023 14:01,30-Aug-23,KHAMMAM,Home,199,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,2
d27c2e49-2998-4f67-a612-486ad954e0bd,Inbound,Order Related,Delayed,,620036e1-4b11-4a25-a66c-254ee24914c5,,30/08/2023 14:09,30/08/2023 14:13,30-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
8fb155aa-a0d4-489a-b62c-cc9af9c67ec6,Inbound,Product Queries,Product Specific Information,,89f8d63b-6e03-45ad-9356-72a960b8b242,,30/08/2023 10:31,30/08/2023 10:53,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
f4cb7abd-2fb2-4c51-89b0-f83adb39badf,Inbound,Order Related,Delayed,,fbf8bec7-9ee4-45c7-9525-d7c0249f774c,,30/08/2023 13:00,30/08/2023 20:56,30-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,4
9cad74de-082b-4b20-86b4-e8c7f653a3b3,Inbound,Payments related,Online Payment Issues,,c34f0530-b097-445f-9bb3-1d64852584f4,,30/08/2023 21:31,30/08/2023 21:33,30-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
31e17fce-cb13-4160-855a-205d9238c334,Email,Returns,Reverse Pickup Enquiry,,0ad0e611-8d9b-43f5-85aa-efe7623f48f7,09/08/2023 11:01,30/08/2023 19:12,30/08/2023 19:20,30-Aug-23,NEW DELHI,Furniture,484,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,1
2752d18d-10fa-40ea-aefe-c6cb826815cc,Inbound,Cancellation,Not Needed,,040f8e12-5b03-43d4-85be-bea1f19115c8,22/08/2023 15:16,30/08/2023 09:51,30/08/2023 10:43,30-Aug-23,BAVLA,LifeStyle,239,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
7f6833f4-51f3-4d86-9330-0e61a63ead6a,Outcall,Cancellation,Not Needed,,86db0c1f-a9b4-417f-867a-ffd36f2a63a2,22/08/2023 20:44,30/08/2023 11:26,30/08/2023 11:29,30-Aug-23,KISHANGANJ,Books & General merchandise,1299,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
c72243fa-51d0-44c8-90c2-10a9c45f524c,Inbound,Returns,Return request,,c1d4c8e3-9c15-4eae-9bae-1a32c998811d,24/08/2023 07:02,28/08/2023 18:39,30/08/2023 06:57,30-Aug-23,DURGAPUR,LifeStyle,259,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
215493b1-4d01-4332-bde1-dab759b6f9a4,Inbound,Order Related,Order status enquiry,,a5f86cf4-f604-419f-8279-6bc3c80246da,,29/08/2023 16:48,30/08/2023 02:15,30-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9ac220df-ea35-4f37-a6e9-a304793b7087,Inbound,Returns,Damaged,,e7af9a4e-d32d-4e54-adba-4515f305eef9,,30/08/2023 08:36,30/08/2023 16:18,30-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
6b5a566a-ba0f-46fe-b8bb-2e3484a05162,Inbound,Returns,Return request,Kindly take care not to free sample and expired product ,37e577c4-0380-4640-8bbc-1816866ecf76,,30/08/2023 11:07,30/08/2023 11:08,30-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
c2a59202-e705-4cf0-b5e0-23cb5c43330b,Outcall,Returns,Reverse Pickup Enquiry,Satisfied with your policy ,fb811bda-f215-4721-9b13-2c4cf60254b8,,30/08/2023 13:30,30/08/2023 13:35,30-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
82045e39-bbaf-4f90-9dd0-e6fe94358d2a,Outcall,Product Queries,Product Specific Information,Thanks ,911a34dc-01f4-4d54-8221-ef20577e4df1,,30/08/2023 16:29,30/08/2023 16:31,30-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,5
db30af5e-35ae-42de-bbb9-dc44431406ef,Inbound,Returns,Reverse Pickup Enquiry,,3aa5124c-e302-4618-9918-b21127fb4bce,,30/08/2023 14:08,30/08/2023 14:10,30-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
997c1f99-50a6-4ec2-8c48-3034d071c0dc,Outcall,Feedback,UnProfessional Behaviour,,4babdc72-02c8-4145-ae3a-07fdd9a93961,,30/08/2023 16:59,30/08/2023 17:40,30-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
2aec160e-797f-41c3-a65c-2831368a651e,Email,Returns,Reverse Pickup Enquiry,Good customer service ??,c7039a81-a3a3-4a9f-9338-70ad6ad5457a,,30/08/2023 20:03,30/08/2023 20:03,30-Aug-23,,,,,Jacqueline Roberts,Carter Park,Michael Lee,31-60,Evening,5
09e6679a-ba6f-44f3-8c79-266c25c05e70,Inbound,Order Related,Order status enquiry,,a1009829-88dd-40d1-9ba5-2b101c585c73,,30/08/2023 15:55,30/08/2023 15:58,30-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
28275dc0-6e27-413b-937d-05c8b38bb260,Outcall,Payments related,Payment related Queries,Excellent ,79d92c6a-dd89-45b3-b8d1-a649c86e736d,,30/08/2023 19:12,30/08/2023 19:33,30-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
410d8fdf-4354-441e-8fde-73a58f0b229d,Email,Returns,Fraudulent User,Good overall ,4085c4c5-66d0-40c0-9f72-b0390a7d3cfd,13/08/2023 14:09,30/08/2023 00:00,30/08/2023 07:52,30-Aug-23,MUMBAI,Electronics,1649,,Kristi Nash,Jacob Sato,Emily Chen,0-30,Evening,5
fa35434f-8b97-44fb-ba9d-444e9e06eb51,Inbound,Order Related,Order status enquiry,,90353f1b-290b-4837-9920-5ca3f302c624,20/08/2023 21:22,30/08/2023 15:24,30/08/2023 15:29,30-Aug-23,AHMED NAGAR,Books & General merchandise,1324,,William Hall,Isabella Wong,John Smith,>90,Morning,5
703a1a43-bcdc-40b8-8033-8687fc3ef5f8,Inbound,Cancellation,Return cancellation,Exllent ,a8cd9b8b-4e89-4ab5-a51f-f53e92ce492c,,30/08/2023 08:00,30/08/2023 08:02,30-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
174430ad-dace-40c4-9ed4-ffa350271c7b,Inbound,Returns,Reverse Pickup Enquiry,Nothing is good experience ,c5caa00e-902b-46f6-931a-b3afacba2cb1,,30/08/2023 11:55,30/08/2023 12:39,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
0182e50e-92f6-439e-9eb1-880224368f7e,Inbound,Order Related,Delayed,,80d35b5f-185a-4dd7-b691-a5727ea55c48,,30/08/2023 13:10,30/08/2023 13:14,30-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
a4771103-de4c-4f55-9cd7-80821d9a97b4,Inbound,Returns,Fraudulent User,Nyc,958e8102-9c58-49e5-a5e9-13d1e0803e4b,,30/08/2023 15:00,30/08/2023 15:03,30-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
9003d68d-96e5-43d5-8831-08f5d3f78d86,Inbound,Feedback,UnProfessional Behaviour,Advisor beheviour was excellent keep it up ,ec2b5294-8229-40c8-9f40-7dc35c914896,,30/08/2023 09:49,30/08/2023 09:53,30-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
8ba48001-7d3b-473f-a472-33472e56b08b,Inbound,Refund Related,Refund Enquiry,Not bad ,c2063a9a-ed92-48a2-ad84-56ab7a3556c9,,30/08/2023 12:02,30/08/2023 13:01,30-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
a53b95f0-dfd8-49c4-8053-b58a9ef1c533,Inbound,Order Related,Order status enquiry,Thank you Shopzilla ,29443947-d4a2-4c08-8050-27cc06ef4128,23/08/2023 00:13,30/08/2023 08:47,30/08/2023 08:51,30-Aug-23,AHMEDABAD,LifeStyle,899,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
d5718919-2bd4-4acd-a3c3-e40ca2c031c7,Email,Returns,Wrong,,ba022b80-0ac1-4a0e-8449-a43f08c858d7,,30/08/2023 17:14,30/08/2023 17:16,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
6de2b655-bb27-4d18-9f99-da63f4c3e3dc,Inbound,Feedback,UnProfessional Behaviour,,dd16cc36-ce54-423b-8a20-6739cf25a5c1,,29/08/2023 22:53,30/08/2023 22:05,30-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
5d561838-e13b-47d2-aad3-06eb79bdbd50,Outcall,Payments related,Payment related Queries,,af94ffac-fa33-417f-bd06-6daae95060a7,,30/08/2023 21:06,30/08/2023 21:13,30-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
16aeb486-848d-4df3-96c8-9f7feaf37a97,Inbound,Cancellation,Not Needed,Please create a system to change  address  when the product is shipped ,3c814299-5c5d-4ce4-8e31-7756491a6130,,30/08/2023 10:35,30/08/2023 10:37,30-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6a0825ae-24a9-4abd-a0b0-f8fbe413a909,Inbound,Returns,Return request,Don't send wrong product. Our time also have value.,1e26a143-6470-4f16-904d-24f91dc38978,,30/08/2023 13:14,30/08/2023 16:01,30-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
96ce9150-df1c-4e71-a62d-a37d40d88460,Inbound,Order Related,Order status enquiry,Very nice ,691c76db-be54-4f3f-8018-93e22e21d539,26/08/2023 23:34,30/08/2023 00:02,30/08/2023 00:03,30-Aug-23,VELLORE,Books & General merchandise,532,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
88c9bd17-c94e-4d43-9578-2caf33bc3718,Inbound,Shopzilla Related,General Enquiry,,25365074-3155-4172-8a34-05f3759c88fd,,28/08/2023 08:39,30/08/2023 13:25,30-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
4da9d9ac-63ae-4a6e-947d-95198985c5f9,Outcall,Order Related,Order status enquiry,,0ed6eed4-6f3b-4f2b-b844-251ba3056c80,23/08/2023 18:15,30/08/2023 22:44,30/08/2023 22:45,30-Aug-23,PUNE,Books & General merchandise,13974,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
48dd8ed1-401b-4bff-b195-2d26d7cf36ca,Inbound,Order Related,Order status enquiry,,4549a73d-28fc-4baf-bfe2-318d26cbb16f,,30/08/2023 07:06,30/08/2023 07:08,30-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
cd8f36e6-a539-4aaa-a233-aba6ebe6f9da,Outcall,Payments related,Payment related Queries,,687d537d-c334-4e09-97d2-e353996046d0,,30/08/2023 19:20,30/08/2023 19:22,30-Aug-23,,,,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,5
5d861ef3-bf59-4ec2-8041-f057c8fd1bab,Inbound,Returns,Return request,,8b0a8f8f-87e0-430a-8267-f540c3bea446,,29/08/2023 23:54,30/08/2023 00:00,30-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
63861aff-080d-47a5-9ed9-55e8f8c56af0,Inbound,Returns,Reverse Pickup Enquiry,Thanks ,408394af-eed2-465b-ab42-5899652a6fa3,,30/08/2023 12:53,30/08/2023 12:55,30-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
853e2e89-8a8a-4a0e-9eb1-d6d1d1c027af,Outcall,Returns,Wrong,,1c890081-946e-42c0-a927-2fa2ffafb7f2,,30/08/2023 12:03,30/08/2023 12:04,30-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
bb0c333d-e5a1-4cd3-9a54-a31d09978ae5,Outcall,Payments related,Billing Related,,4b60dea5-ecb5-4f3a-a6f6-412e0b61e933,,30/08/2023 18:35,30/08/2023 18:56,30-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
f596434c-3908-4dc3-a7d0-12bc3d7890a4,Outcall,Order Related,Order status enquiry,Thanksu sir,13613e51-9fea-4eb8-8837-09bd08e04176,,30/08/2023 20:56,30/08/2023 21:01,30-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
476acddf-ea05-4c14-a63e-07165b6c797e,Outcall,Order Related,Customer Requested Modifications,My order problem,e83b2878-fa3a-4644-b106-f2cac7afbe11,,30/08/2023 07:28,30/08/2023 07:31,30-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
05c752fe-1c26-41c4-a7d2-f021922acc94,Inbound,Refund Related,Refund Enquiry,,55d16ed5-8894-4667-9900-d83a7fac09af,,30/08/2023 11:49,30/08/2023 11:58,30-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
72fcc237-8e11-40da-9333-6bf8294eccf6,Outcall,Returns,Reverse Pickup Enquiry,Nice miting,70717e8f-169a-4c70-8b67-af8a8092307f,,30/08/2023 21:05,30/08/2023 21:17,30-Aug-23,,,,,Robert Lewis,Logan Lee,Emily Chen,61-90,Evening,4
5901dd05-3874-4f12-9ece-68b5b0aa4540,Outcall,Order Related,Delayed,,91f98e0d-63e3-4bb3-92b9-febe42e1fbf1,,30/08/2023 13:03,30/08/2023 18:12,30-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
59a44f11-0949-445d-8d7e-e57e5239afb6,Email,Feedback,UnProfessional Behaviour,,9e0081cb-aaec-4d67-9b6d-b18a473e0714,,30/08/2023 19:26,30/08/2023 19:36,30-Aug-23,,,,,Juan Moore,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
20cbbf90-a7d0-467a-8813-5ab01ff12a01,Inbound,Order Related,Delayed,Good work,1e50e03d-4511-4b7b-8257-53200bfc2c0d,,30/08/2023 11:53,30/08/2023 11:54,30-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
bd73cffe-2df0-48ae-91c7-838f9edd350b,Outcall,Returns,Reverse Pickup Enquiry,Very nice,c54143ce-990e-47a8-9633-ec295dbc7e2f,13/08/2023 12:33,30/08/2023 00:11,30/08/2023 00:11,30-Aug-23,MATHURA,LifeStyle,1424,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
b90a93ee-5ea6-4e49-a303-e089f7931549,Inbound,Payments related,Online Payment Issues,,d91e9880-c6cf-42cf-9b62-2e8fe44d48b3,,28/08/2023 10:30,30/08/2023 12:12,30-Aug-23,,,,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,4
8cac7a4f-bbbd-43d1-8764-cb05c80b5a99,Inbound,Returns,Reverse Pickup Enquiry,"Mera prodect pickup nhi huaa hai abhi Tak 25 days   hai mere   return or call  e huyeVoice master pickup hi nahi kar   hai(\""\""photo show, original brand name show, different brands ka   update nhi huaa\""\"") Ye bolta hai pickup karne aata hai tab",c99a4dcd-8fb6-4051-b045-03a2aba0a3a8,,30/08/2023 09:01,30/08/2023 11:03,30-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,5
ce058fdb-552e-4573-919d-4a74e90f0887,Inbound,Order Related,Priority delivery,,2c66f1a9-87d4-4a1f-859f-7f2857bc3762,,30/08/2023 07:57,30/08/2023 08:00,30-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
ed382754-fbfd-4f40-9088-cdf0ad4a3c44,Inbound,Returns,Reverse Pickup Enquiry,,66a8d3ef-aa09-4144-bf6e-d6183584acd6,,30/08/2023 14:50,30/08/2023 14:52,30-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
729360a4-d61a-458e-86bb-8a60b3fb86a5,Outcall,Returns,Reverse Pickup Enquiry,,657932d4-0c7a-42a7-8377-3dd9f16258b5,,30/08/2023 19:56,30/08/2023 20:04,30-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
2a2f651e-4d8c-49ea-bc02-56deaedeefa7,Outcall,Returns,Wrong,,3c1dc81b-d431-4814-aad2-da96a8334c80,,30/08/2023 21:29,30/08/2023 21:31,30-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4f26daa7-9c6b-47d8-80b5-416fa3eb0c71,Inbound,Refund Related,Refund Enquiry,,6a740563-adfb-4a80-9b4f-42314c41c5ce,,30/08/2023 23:20,30/08/2023 23:22,30-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,5
dc9d4680-75a3-4320-b73c-faeb47addb9e,Inbound,Cancellation,Not Needed,Thank you team   ??,93ee902d-96fe-478d-9bcf-bd947b4191e4,,30/08/2023 09:58,30/08/2023 09:58,30-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
8dc7f4c6-199d-428b-af11-1a9603aead0a,Inbound,Returns,Reverse Pickup Enquiry,,4f937b4a-eff7-4890-97f2-d13441aabd05,,30/08/2023 09:24,30/08/2023 17:01,30-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,4
ebf89a84-8d92-46da-ac9b-ae8f9a507706,Outcall,Order Related,Seller Cancelled Order,,691cdf74-8b20-4991-89a9-4151a28fc78b,,30/08/2023 12:28,30/08/2023 12:36,30-Aug-23,,,,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,4
20a54784-5105-4ef0-8123-85a48b1516a0,Outcall,Cancellation,Not Needed,,25ea8f3d-11bc-4cf9-b8e2-aeefeec8a307,,30/08/2023 00:11,30/08/2023 00:12,30-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
bd1654aa-8c55-4765-b48c-86e913cb5ea4,Outcall,Returns,Reverse Pickup Enquiry,,c49e3b77-872c-48be-9714-ed902cf5d072,06/08/2023 01:27,30/08/2023 20:11,30/08/2023 20:15,30-Aug-23,RAXAUL,Electronics,999,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
766516d6-94d8-4527-9ea1-b12a89d892bf,Inbound,Order Related,Installation/demo,,bcd562c6-01a3-43c5-be3f-1482ec26f4c8,,29/08/2023 23:28,30/08/2023 07:59,30-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
685886d9-6a3f-4ca3-b818-96d0b2bac752,Outcall,Shopzilla Related,General Enquiry,,36a12a1c-bfd6-4b06-81d8-1d1eee738d55,,30/08/2023 08:37,30/08/2023 08:38,30-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
982f2a9c-e84b-4260-8580-503117773340,Inbound,Returns,Return request,,7501a4f0-bb6e-45ba-b1ed-bab88c285848,,30/08/2023 21:48,30/08/2023 21:54,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
2477fc74-4772-4539-9e02-43035c191830,Inbound,Returns,Fraudulent User,"Refund return policy are so hactic and take too much long time , nearly 1 month...",f4ba8619-dedb-4f9a-b4cd-6aab3645d1da,10/08/2023 19:20,30/08/2023 14:08,30/08/2023 14:09,30-Aug-23,SURAT,Books & General merchandise,2500,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
a17c702e-9b9e-429d-813d-b9cc5b631f21,Inbound,Returns,Return request,,59d0f586-92e3-4041-872b-d454b60d35c6,,29/08/2023 20:24,30/08/2023 01:57,30-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9126db8d-d4b3-4c56-952d-963b47fb4077,Inbound,Returns,Reverse Pickup Enquiry,,8aba2229-255a-452c-9919-2dbb0be551d7,,30/08/2023 12:36,30/08/2023 12:38,30-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,4
96c4bd71-0231-4c21-bbfc-888b7c5d6c9a,Outcall,Returns,Reverse Pickup Enquiry,,3e823c38-fb3c-4126-9f6d-27331365d93a,,30/08/2023 20:11,30/08/2023 20:13,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
557bf92d-f427-4425-8a08-b8ab0d3ed8e0,Outcall,Order Related,Order status enquiry,,39533bf5-46f8-44e6-868a-1075ed768bbc,,30/08/2023 21:36,30/08/2023 21:39,30-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
8598bb80-f089-45bf-9b2a-850060c4f4f7,Inbound,Cancellation,Not Needed,I am waiting for product since 15 days still didn't received the product and your support team is not helping us in providing any information.Please imporve your quality.Very disappointed this time ,822f547f-c231-47b1-94f6-e980d5efc854,14/08/2023 23:41,30/08/2023 13:17,30/08/2023 13:38,30-Aug-23,PUNE,LifeStyle,660,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,1
a9b1c748-d383-40f5-83a3-4135789838b3,Inbound,Order Related,Priority delivery,,430f250a-57dc-420e-9d8e-66c31aa83faf,25/08/2023 22:21,30/08/2023 11:30,30/08/2023 11:31,30-Aug-23,GODDA,Mobile,9999,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
c170ca8f-08d3-4308-b611-4070690ff501,Inbound,Cancellation,Not Needed,,f1e6a508-9a40-47cb-b52f-4554cabc373c,,30/08/2023 15:35,30/08/2023 15:52,30-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
359ab002-874c-4b0f-b7b5-9320d2771fc2,Inbound,Product Queries,Product Specific Information,,c18ba01d-4e30-41b0-ac8d-842144fd8501,,30/08/2023 16:20,30/08/2023 16:28,30-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e1c165da-be08-430c-8108-82b728f6b469,Inbound,Shopzilla Related,Shopzila Premium Related,,3878190d-bb6d-4103-9a8f-3740e84826eb,,30/08/2023 16:33,30/08/2023 16:34,30-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
489ef109-3edc-4119-b478-576d282bdd30,Outcall,Shopzilla Related,General Enquiry,,e81bf908-52ab-4431-8f20-a0d41083c37a,,30/08/2023 21:37,30/08/2023 21:41,30-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
3e6022bd-c125-418e-b60e-5fa7260c2f8b,Inbound,Payments related,Online Payment Issues,Good girl nice support,91f7ac44-0146-477e-82c7-0f8776064b7d,,30/08/2023 12:30,30/08/2023 12:34,30-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,4
a384d274-e872-4384-837c-bd0bbde823ae,Outcall,Feedback,UnProfessional Behaviour,,6934195a-436f-455c-91ce-75025b41e1dd,,30/08/2023 10:59,30/08/2023 11:06,30-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
338985cd-c1fd-4f9d-84a3-71740daed43a,Email,Returns,Reverse Pickup Enquiry,,d8f37d87-e4e7-4fc6-985d-1fdccdf4db28,13/08/2023 11:56,29/08/2023 13:39,30/08/2023 01:46,30-Aug-23,NAVSARI,Electronics,1295,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,2
9d0dbebd-051e-456a-88d8-ded8a52d550b,Outcall,Returns,Wrong,,713e86b5-cf88-48c6-9574-9902f078379d,,30/08/2023 11:11,30/08/2023 11:14,30-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c425a986-0c80-4f6b-9271-19984ebd3715,Outcall,Product Queries,Product Specific Information,,084b6bba-87ad-4a87-bbbd-64cfa59e87d2,,30/08/2023 17:06,30/08/2023 17:23,30-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
706be067-cdbf-4da1-a283-e57663c4b9b9,Outcall,Shopzilla Related,General Enquiry,Good ,218f02c8-5a9b-43d1-929d-704f76205cc3,,30/08/2023 21:06,30/08/2023 21:07,30-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
d256b78d-ce8e-4001-8924-6f59e4471b8a,Outcall,Order Related,Order status enquiry,Veri nice help ,b0e15c92-0cb1-4608-a814-b93ab9584b04,26/08/2023 07:15,30/08/2023 19:11,30/08/2023 19:14,30-Aug-23,TEKARI,LifeStyle,718,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
5b19f012-e60f-4832-981d-88db5e46f2eb,Inbound,Order Related,Delayed,,d1e85be4-9085-47c2-a2d0-95bf53c27553,,30/08/2023 07:48,30/08/2023 07:52,30-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d9cc8a34-f28a-42df-8741-b4b36fc7326d,Outcall,Returns,Reverse Pickup Enquiry,"picks up are very messy, have to call many times for pick up and refunds. try to work better with your delivery partners. SuperBuy is amazing but deliveryparthers work is very lousy.",25176ff8-d302-43f5-8ae9-92fc4e03ef2d,,30/08/2023 10:31,30/08/2023 10:58,30-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
a136baf8-902d-436a-8212-b9a34c35ff9e,Inbound,Returns,Wrong,Internation quality ,f218ec6d-a172-4629-a31d-4fe52f685ffa,,30/08/2023 15:22,30/08/2023 15:26,30-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,1
f76b0ba2-6a76-436e-8857-9c12f5430199,Outcall,Payments related,Online Payment Issues,,1ae0bdc6-05ad-4aec-b797-138e3b510c95,,30/08/2023 18:24,30/08/2023 18:36,30-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
bbd8f629-bc61-4630-9baf-440526d81f54,Inbound,Order Related,Delayed,,6994cf85-19c6-4606-9755-6b8fe2407b15,24/08/2023 13:08,26/08/2023 18:37,30/08/2023 08:46,30-Aug-23,FARIDABAD,Books & General merchandise,539,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
3397af2d-71a1-4937-bf9f-81c3523436dc,Inbound,Order Related,Delayed,,91097375-90b1-460b-b5db-833557f54281,,30/08/2023 09:02,30/08/2023 09:05,30-Aug-23,,,,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
e1c4c97b-ffbe-4dcc-aeb1-0fdccbb8bbd1,Inbound,Returns,Self-Help,,b17efabe-6e83-444b-8e90-969dfabc733a,,29/08/2023 14:25,30/08/2023 12:25,30-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
f44e66f6-9483-4c1e-a057-b7366fc3ac86,Inbound,Refund Related,Refund Enquiry,,d1760ee6-7fc7-413e-991c-dedbab312be1,,30/08/2023 14:36,30/08/2023 14:44,30-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,4
1f909513-b562-4032-b079-0dc967478211,Inbound,Refund Related,Refund Related Issues,Good,8fd0ed25-27e9-407c-ae98-a04d02e0a3e4,11/08/2023 20:34,30/08/2023 00:09,30/08/2023 00:10,30-Aug-23,SURI,LifeStyle,965,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
a03fcf20-cf91-42ba-a515-4e8b78b76f3c,Inbound,Order Related,Customer Requested Modifications,,4243a9c1-ccf0-4094-9197-9522d8368c94,,30/08/2023 22:53,30/08/2023 22:53,30-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
93ba3ca4-2de3-486c-9c03-5d654319102a,Inbound,Cancellation,Not Needed,,607ab248-7bda-4fa2-9553-8031978b6745,,30/08/2023 10:36,30/08/2023 10:50,30-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b1487e4c-4d2e-4a83-a614-a0a7558a9c0e,Email,Returns,Damaged,,f2800709-a963-4579-a783-b6427d72fa37,,30/08/2023 17:06,30/08/2023 17:10,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
3cda9197-0f91-4a78-8692-4ed997b61070,Inbound,Shopzilla Related,General Enquiry,No,3833d2dc-c6a6-4008-ac2d-970ca07ca64e,,30/08/2023 12:35,30/08/2023 12:49,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,1
db5e591f-eeea-488f-b901-183ebb63d572,Outcall,Order Related,Invoice request,,e08ac423-c4ce-4b43-a423-5873daa23173,,30/08/2023 13:00,30/08/2023 13:01,30-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
f144635c-128f-417d-8182-8a9be14faf3e,Outcall,Returns,Missing,,82cad565-79e5-453b-b624-ae2c4efdecf0,,30/08/2023 19:18,30/08/2023 19:20,30-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
fcf6b76f-5b92-4b95-abae-1452395c227f,Inbound,Cancellation,Not Needed,,613ecbe3-24fb-4efc-be99-8ab8386ba20c,21/08/2023 20:56,30/08/2023 12:15,30/08/2023 16:21,30-Aug-23,JAMSHEDPUR,LifeStyle,238,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
5b7a7e0b-ecda-47ac-94db-4dba92082b1e,Inbound,Returns,Reverse Pickup Enquiry,,ae275722-35bf-42dd-886b-26e94552b6a6,,30/08/2023 11:51,30/08/2023 14:48,30-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,1
7afd013c-58fd-46c5-a2c2-895cde99e450,Inbound,Returns,Reverse Pickup Enquiry,Don\u2019t take return fee,c0d102c4-6b92-4100-bdbf-75a4d0377cde,,29/08/2023 15:37,30/08/2023 18:38,30-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9868b3d6-c3c7-4488-b346-7d71d045aa08,Inbound,Returns,Exchange / Replacement,,a7749d4d-8d4c-4679-8026-453f68fa554b,,30/08/2023 09:06,30/08/2023 09:23,30-Aug-23,,,,,Shane Payne,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
5f1b5f7d-3e28-4cbf-859e-378c60f17bd7,Outcall,Returns,Return request,,0ff3f3b3-3ca9-48c7-8a25-54841e488817,,30/08/2023 14:08,30/08/2023 20:05,30-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
22a5a343-3220-4619-8fd6-1a7c079e5b6e,Email,Returns,Service Centres Related,,4d3ed10c-baab-49a8-894b-3d6dc8b72c84,,30/08/2023 14:53,30/08/2023 19:26,30-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
ac41a9bc-ce37-4a9d-9676-f8ab5147bdd7,Inbound,Order Related,Delayed,Service is already good,d0f64e7d-68be-459b-8c82-abf4dfa76090,20/08/2023 18:54,30/08/2023 10:22,30/08/2023 10:23,30-Aug-23,GORAKHPUR,LifeStyle,231,,David Butler,Olivia Wang,Emily Chen,31-60,Evening,5
0f5a644c-9dd3-495a-9a3f-0dc24d58e704,Outcall,Order Related,Delayed,,054d41c9-5053-4ec3-9eaf-157fea43f5c4,23/08/2023 12:04,30/08/2023 17:54,30/08/2023 17:54,30-Aug-23,JOBNER,Books & General merchandise,142,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,3
f246289f-ac64-4805-9833-06d2f31815d5,Inbound,Order Related,Delayed,Good ??,25bfb68e-e8b3-47b0-8862-7043e986d1b8,,30/08/2023 08:47,30/08/2023 08:51,30-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
faa25288-6d0f-4fd0-a3d6-86f958a4947a,Inbound,Order Related,Delayed,No,9b3ff19d-a2a0-4fc2-95f2-b591eea2e570,,30/08/2023 09:09,30/08/2023 09:38,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
5982642d-61fd-4cb6-9697-739c41c27f5e,Inbound,Returns,Return request,  or aadarsh i forgot ur name but u really help me alot tqsm for ur help .. just update the feedback to seller that plzz dispatch the same product what they shows in images and what they mentioned in description.. Once again tqsm  ..,a2f41e0e-be19-4cdc-b83c-8bb2cc0c2190,,30/08/2023 15:13,30/08/2023 15:16,30-Aug-23,,,,,Jacqueline Santiago,Evelyn Kimura,John Smith,0-30,Morning,5
ea2d70c2-27cc-4b50-b1b6-7b71442623a8,Inbound,Product Queries,Product Specific Information,,6b18f7c3-39a8-4b4c-a72f-6d98e82716be,,30/08/2023 11:31,30/08/2023 11:38,30-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
288aef4d-71c0-4c2a-b0f2-518c2a3f8e6e,Inbound,Shopzilla Related,General Enquiry,,0098d5b3-ed5a-4922-9443-f5dcd425170a,,30/08/2023 15:57,30/08/2023 16:59,30-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
16fc9c5d-31d2-4c38-b133-26e9aa5a7eaf,Outcall,Order Related,General Enquiry,Thanks Shopzilla teem,b802da53-6c85-48c8-a4f4-2e5d33ceeb05,,30/08/2023 21:12,30/08/2023 21:16,30-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a7fab6d9-e60e-4b3a-bcb6-938fbda3d730,Inbound,Product Queries,Warranty related,,22066dff-b6b2-4fb9-a5ac-5917d384a1f6,,30/08/2023 14:13,30/08/2023 14:15,30-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
b8e25472-3cfb-4fbf-a6fd-eea2c09b40fa,Inbound,Returns,Missing,Pathetic service ,ff2ff86a-2435-49ae-8a1c-43ef22818bea,,30/08/2023 06:44,30/08/2023 06:56,30-Aug-23,,,,,Willie Flores,Oliver Nguyen,John Smith,>90,Morning,1
f5c4158e-31be-40ae-82a1-d6a958b27d73,Inbound,Returns,Return request,,09b51c04-3a5f-45b3-85f0-f12c831766a4,,30/08/2023 11:37,30/08/2023 11:54,30-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
88157a3f-6aa5-4f64-ad88-591900bcd6ec,Email,Order Related,Installation/demo,,86a51a1d-8b4f-4b77-b0d5-f4c664ef74e0,,30/08/2023 13:59,30/08/2023 14:08,30-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
209ceb9e-65f6-46f1-898b-f86651a4a877,Outcall,Refund Related,Refund Enquiry,,41f9f649-4812-4812-b818-0635382252f5,,30/08/2023 18:23,30/08/2023 18:24,30-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
2db3f506-c311-4d9b-910d-eeaa762d500f,Inbound,Returns,Wrong,,1cb51946-664e-4938-9a6c-ca3bd7473915,,30/08/2023 04:41,30/08/2023 04:44,30-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
231aa142-a922-4d3c-9171-d28eea62dd2f,Outcall,Order Related,Seller Cancelled Order,Good ,9d5232df-fbb5-43d6-a757-ad6e2f7512ea,,30/08/2023 01:45,30/08/2023 02:00,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
c49ba6e9-0d3f-4cbe-863c-b756d4dfa9e1,Outcall,Order Related,Seller Cancelled Order,,8cf39fb6-f865-434b-a146-580699f6c35d,,30/08/2023 16:44,30/08/2023 17:00,30-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
89b77920-5662-4a87-ac51-16fa93aa6981,Inbound,Order Related,Order status enquiry,,9f1b2d01-7f1d-4aed-bddf-66befa12f69a,06/08/2023 13:38,29/08/2023 20:49,30/08/2023 09:27,30-Aug-23,BULDHANA,Home,974,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
b1c6f040-dbeb-425f-84d6-34ea4d42dfba,Outcall,Returns,Reverse Pickup Enquiry,,1a338a1f-dc43-4522-a4f9-3cb41d6d7afd,09/08/2023 00:12,29/08/2023 01:24,30/08/2023 15:28,30-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,799,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,1
2692e4a7-3611-46af-aac6-6ab1f1471ced,Inbound,Returns,Fraudulent User,,acbfd712-a349-4b73-a7d5-fe988c7f9941,,30/08/2023 12:42,30/08/2023 13:25,30-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
a9663dc4-4677-4324-baa1-546bde529ad8,Inbound,Refund Related,Refund Related Issues,,c3f6df24-4843-4120-9ad2-4f526a834ebb,,30/08/2023 09:49,30/08/2023 09:54,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
fc866824-55e2-4161-9f2d-dcb14d55ab7b,Inbound,Payments related,Payment related Queries,,60614c4f-9a9a-44fe-832d-c6c9dd27a06c,,30/08/2023 14:16,30/08/2023 14:38,30-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
9ecd9f3b-4b6d-404b-8db4-b8c53c765431,Inbound,Returns,Service Centres Related,,ed12a13d-c52f-4370-9948-009be1dc21f7,,30/08/2023 22:23,30/08/2023 22:23,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
806704b2-e0c6-4098-9f83-3a22cbf7cf49,Inbound,Feedback,UnProfessional Behaviour,,ffe4f59e-076d-4aaf-8576-47481e8f2c02,14/08/2023 21:40,29/08/2023 14:43,30/08/2023 18:35,30-Aug-23,DARJEELING,Books & General merchandise,699,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,1
d5704591-0864-442b-8a08-6b89dd3302ed,Inbound,Order Related,Order status enquiry,,cb0f90aa-66b0-4450-beea-e45f427adfe7,24/08/2023 20:16,30/08/2023 12:03,30/08/2023 15:30,30-Aug-23,GANDHINAGAR,Mobile,18999,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ad1122a7-7463-492a-93cc-0c5992c046c0,Inbound,Order Related,Installation/demo,,43a6b98e-6c9c-4c7b-8e35-ca953fd7ddd0,,30/08/2023 09:05,30/08/2023 09:08,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
b5be5a5d-1ad4-4a02-96e2-3388db03485e,Outcall,Returns,Reverse Pickup Enquiry,,82407a4a-0ed2-4fb9-af92-07d45f2e2238,,30/08/2023 12:54,30/08/2023 14:06,30-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d59d7c1f-56b0-40cd-a301-0d829a9a52a7,Outcall,Returns,Reverse Pickup Enquiry,"From last three times you are providing worst of worst service... cancelled my order without informing me, cancelled my return order without any concern....I will never order any product from Shopzilla now....not from me and not from my nearest one",f072b349-d31e-49b8-b5e7-ec60fbc27237,,30/08/2023 16:14,30/08/2023 16:44,30-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
96d51f57-a877-46ac-8ba7-862521c8018e,Outcall,Returns,Reverse Pickup Enquiry,Resolve my problem,a23a1d00-eeba-429e-961b-de0e505ad15d,02/08/2023 16:07,30/08/2023 12:35,30/08/2023 12:37,30-Aug-23,MEDAK,Home Appliences,1199,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
77fd3bc2-09ab-4b06-9762-bf17b51325c7,Outcall,Order Related,Order status enquiry,,25a383dc-1b6c-4b63-955d-b720eaa6ac9a,,30/08/2023 08:11,30/08/2023 08:17,30-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7c622988-843b-410c-bec9-d7a101c71feb,Outcall,Returns,Reverse Pickup Enquiry,I good feeling ,d10fe3d5-bf72-4efb-98dd-c189d2862518,,30/08/2023 12:09,30/08/2023 12:16,30-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
3f7494b2-d8bc-4076-8eb7-e8a18ada6099,Inbound,Payments related,Online Payment Issues,,731dd2e0-ba12-4154-9e31-6d52a4858095,,30/08/2023 12:28,30/08/2023 12:30,30-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1312d371-d994-468f-9a54-dad5392e91ce,Outcall,Order Related,Delayed,,c392dddd-dc8d-454c-856b-b64fb376dbd7,20/08/2023 18:05,30/08/2023 18:10,30/08/2023 18:17,30-Aug-23,PUNE,Home,169,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0740705e-bd8b-447f-8f77-013893570805,Outcall,Returns,Missing,,3cbca37d-e250-491c-8ffc-e082d9dd10ce,,30/08/2023 01:33,30/08/2023 15:26,30-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7fead192-638f-4d76-b119-4b5efdc64f69,Inbound,Returns,Missing,,ddad9124-e6b0-4a91-96d0-b6a11815bc26,,30/08/2023 03:03,30/08/2023 09:01,30-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
b9c848f7-8141-4e98-8b37-4d970b6e2de4,Inbound,Returns,Fraudulent User,,e41a9781-aabb-4734-9e23-6458659e8c61,09/08/2023 11:58,30/08/2023 01:03,30/08/2023 18:33,30-Aug-23,BIJNOR,Electronics,799,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,1
9690cc50-fbc4-4cdc-951b-20f65fae332f,Outcall,Payments related,Payment related Queries,,b5dc70ac-8bad-4db7-a59c-153275533fd7,,30/08/2023 09:44,30/08/2023 09:55,30-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
a534b4eb-efd6-407f-b6e3-397ee935a9d3,Inbound,Order Related,Order status enquiry,Puja bahut bahut   meri aapne is call par ki bahut bahut dhanyawad. I really respect u and proud of u thank u very very much. ,dfb93c17-4c72-4b0f-a8c7-99bc79458ffd,,30/08/2023 12:53,30/08/2023 13:16,30-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
53b29148-22e5-49b4-a233-3635006962e0,Inbound,Returns,Return request,,dcaf3505-497f-471d-bbe2-300f9da10243,,30/08/2023 16:06,30/08/2023 16:10,30-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
79ce1322-b3a8-4758-82e2-5aa5d12e2050,Inbound,Order Related,Delayed,,87bbe5b9-e8f8-4a04-b51b-6f4450be87f9,,30/08/2023 22:59,30/08/2023 23:22,30-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
c9951568-fa41-4ad4-893c-5b24019040ed,Inbound,Order Related,Order status enquiry,,9bfc1ad6-d71b-4b7d-ad49-697cb14f6d7a,23/08/2023 11:50,30/08/2023 16:14,30/08/2023 16:16,30-Aug-23,SURAT,Home,150,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f3395abd-ec05-41fb-9a2c-511ef210eb10,Inbound,Order Related,Order status enquiry,Good ,062670ed-3451-492a-9e5c-0284f03ddad2,08/08/2023 23:35,30/08/2023 12:43,30/08/2023 12:54,30-Aug-23,HOJAI,Electronics,1299,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
999b0a46-95b0-4650-8148-87c5d3cb3dcf,Email,Order Related,Delayed,,7931fd96-fa05-4c47-a08d-46337bd1cbe2,,30/08/2023 17:28,30/08/2023 17:29,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
6c00074f-a144-47d1-8422-c29e9cab03da,Inbound,Returns,Missing,She's too Good and very helpful ,3af2ee11-e329-4e2f-b305-1fcf31c9c2b0,,30/08/2023 08:02,30/08/2023 08:07,30-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
1113c5d6-d1c6-423d-80f7-1fdbf73cb9f6,Inbound,Order Related,Installation/demo,,d3af5a0e-8b8c-45f2-b7f7-6cc396c16272,,30/08/2023 12:52,30/08/2023 12:57,30-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,2
ed8a8f69-fbff-4bed-ab12-0bc0c51ef609,Outcall,Returns,Reverse Pickup Enquiry,Thanks,bbf5be3e-dea9-4abe-9af2-12e3bef58584,,30/08/2023 13:04,30/08/2023 14:55,30-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
3b0a1458-7958-4d69-b70d-a09adc528568,Inbound,Returns,Reverse Pickup Enquiry,Happy with customer support executive but not happy with Shopzilla ,582693c2-de92-4341-a77a-879dc2924b18,,30/08/2023 14:45,30/08/2023 14:57,30-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
7b320a4c-efb1-49c8-b671-44b806710475,Outcall,Returns,Return request,,136b8c3c-6087-4832-8a35-6c3f3d3d6308,,30/08/2023 15:00,30/08/2023 15:46,30-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
4cb79e6b-0984-4d32-9b3e-3d5086694185,Inbound,Returns,Reverse Pickup Enquiry,,878e8cb9-719d-4e08-9f9b-a080c8b1a10e,,30/08/2023 22:00,30/08/2023 22:02,30-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
e60ff63c-c537-411d-aa5b-d969ff49aebe,Inbound,Refund Related,Refund Enquiry,,625f80b6-e0c3-4a7d-89a3-2d7b89070a80,,30/08/2023 14:02,30/08/2023 14:11,30-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,1
d9ba925d-ff68-41ad-a25f-2f116740741a,Outcall,Returns,Return request,Iam happy to castomar careThank you ????,118ece28-0edf-42b0-a167-0f2270b4374f,,30/08/2023 05:52,30/08/2023 20:31,30-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
4e799cbc-7bc1-4397-8caa-85495a748bd2,Outcall,Product Queries,Product Specific Information,,9ad5064c-4d55-4c9e-9417-155d5cc208ac,,30/08/2023 19:46,30/08/2023 19:49,30-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
84f48d98-dfa7-463d-8fd7-3583cab05583,Inbound,Product Queries,Product Specific Information,,ea82fd02-d029-46d9-89b3-a39983582837,,29/08/2023 19:46,30/08/2023 18:06,30-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
2e338b0e-e2e0-4154-877e-c4b032af64e4,Inbound,Payments related,Wallet related,Yogesh was very polite.I appreciate the help,cad30cc5-b5bf-4b45-b8da-9628d5b42647,,30/08/2023 02:03,30/08/2023 03:12,30-Aug-23,,,,,Tracey Park,William Park,Jennifer Nguyen,On Job Training,Morning,5
43cc7638-e723-4be9-9cb6-e05e46b5047f,Outcall,Order Related,Order status enquiry,,6612cf8e-f2c3-4130-aba7-9874aea64248,,30/08/2023 10:48,30/08/2023 10:54,30-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4c5b92b5-49e1-4d17-a95b-2af167e3b9d9,Inbound,Returns,Exchange / Replacement,,1bcd0e83-a7a9-4618-a0ee-c3471f8799a0,,30/08/2023 12:30,30/08/2023 12:32,30-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
d7d35ce7-6c10-44f1-8a4c-67382eae80a2,Inbound,Returns,Wrong,Good job,b628acbd-e133-445f-9921-485342a7bfa0,,30/08/2023 13:36,30/08/2023 13:40,30-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
898041f2-c1c6-4f21-ba58-055baf69f32f,Outcall,Returns,Reverse Pickup Enquiry,Taking Too Much time to Resolve The Issue Please Improve It Suggestion ,b22ccfce-31ee-4940-95b9-1f987620cf73,,30/08/2023 16:27,30/08/2023 16:38,30-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
00b66e1d-4adc-4440-a790-5d6fe303b5b3,Inbound,Shopzilla Related,Shopzila Premium Related,Good ????????,68b828ac-b118-485d-a4af-2a163a5b150d,,30/08/2023 23:24,30/08/2023 23:25,30-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
f98e4c42-eac2-400f-9b13-c7806ff72b0a,Outcall,Returns,Reverse Pickup Enquiry,Koi help nhi  a,72160621-63f4-4baf-8d47-660c0fab1759,,30/08/2023 20:01,30/08/2023 20:06,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
9a4761af-15b1-4ef5-98dc-f01f351fe4c6,Inbound,Returns,Service Centres Related,,51853a8d-8a78-43eb-a098-e1fab16bd52e,,30/08/2023 15:57,30/08/2023 17:10,30-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b61cb044-c7ef-4842-9ee2-d675728c61ea,Email,Order Related,Delayed,,537edde8-d905-4d91-ab7f-1ce9b51c62cf,26/08/2023 15:43,30/08/2023 20:03,30/08/2023 20:05,30-Aug-23,CHENNAI,Books & General merchandise,551,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
809e60eb-1fa4-441f-9f01-8fb08da12b3f,Inbound,Order Related,Order status enquiry,,0791c84f-0368-442c-a6db-b42ae390b8fe,,30/08/2023 10:16,30/08/2023 10:18,30-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3f3fa38b-f89d-4e99-8805-7bb65a026c0a,Inbound,Payments related,Online Payment Issues,Very good ,c2897c97-e14e-4dc4-a1fe-a09f053c66e1,,30/08/2023 10:51,30/08/2023 10:59,30-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9bafc41f-f11f-473f-a758-d0f24f6bf2e7,Inbound,Returns,Missing,,cac67892-aaf2-4a3e-841d-1d6ad02c28b2,,30/08/2023 12:51,30/08/2023 12:54,30-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
39c20bfb-a9e6-4a0e-9bd3-d5296aad0b97,Outcall,Returns,Wrong,Bahut   ,3fe8bf7a-ec86-416f-bd8c-a8583dc79d55,,30/08/2023 01:02,30/08/2023 01:07,30-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
e5514a1d-a9d6-460e-b182-9fed25168da2,Outcall,Payments related,PayLater related,,cd77c846-07e8-4d00-b1cd-fdfb8ebecc07,,30/08/2023 19:43,30/08/2023 20:35,30-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
a282899f-242c-4b08-a414-4e574afee13e,Outcall,Order Related,Delayed,,4d91b240-c0c9-45e8-8d02-d88fba7ac554,16/08/2023 13:57,30/08/2023 15:01,30/08/2023 15:03,30-Aug-23,SAHARSA,Home,599,,Anthony Salinas,William Park,John Smith,31-60,Morning,4
d15efbca-a39e-4832-b6b8-e193aa5b51cd,Inbound,Returns,Reverse Pickup Enquiry,Good,aefeb843-a8ee-471e-bdf1-142a5533ffe5,,30/08/2023 11:08,30/08/2023 11:11,30-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
5bcb1425-5944-4d71-9b2a-5c8057d72edd,Outcall,Payments related,Online Payment Issues,,2392d5a2-c096-4e71-a2f4-c0ab1d96182e,,30/08/2023 18:42,30/08/2023 19:22,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
ba328cc9-ed00-4781-bf7b-15668f64f2ad,Outcall,Order Related,Delayed,Please provide delivery person and hub location detail to them. I am waiting for my product which out for delivery since past 36hrs. They didn't have the detail and i am frustrated by you guys. ,263aad38-aad6-49bf-9715-3f20d0732bda,22/08/2023 14:09,29/08/2023 14:54,30/08/2023 16:21,30-Aug-23,AHMEDABAD,Electronics,64990,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
baa5e938-1310-410a-a8dc-deb169e605db,Inbound,Order Related,Delayed,,7c018186-05c3-465c-92ae-b92828a4eabe,,30/08/2023 12:11,30/08/2023 12:16,30-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,4
515adae8-3483-4e6a-b857-968dafdd04c5,Inbound,Order Related,Order status enquiry,Impossible to reach customer support.,21f4a92f-4a8e-4113-b9da-3af750f04f7c,,30/08/2023 13:51,30/08/2023 15:41,30-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
5df5f7e4-9beb-4f54-8811-837a68d7d491,Outcall,Order Related,Order status enquiry,,ce8288b1-de31-4644-94ea-d15bf53b85e5,21/08/2023 20:04,30/08/2023 18:17,30/08/2023 18:18,30-Aug-23,AURANGABAD,LifeStyle,299,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
130885d8-84ac-4d49-b357-b5cd1b80c08b,Outcall,Order Related,Order status enquiry,,bad5151c-e761-47c3-bf26-b3a8fafea50a,24/08/2023 00:55,30/08/2023 16:50,30/08/2023 16:58,30-Aug-23,JAMSHEDPUR,LifeStyle,5186,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
103f8e03-f2fe-4279-a779-5b80c7cb4da6,Outcall,Returns,Return request,,5c1d54e9-bfec-439f-ad6c-005ef053df23,,30/08/2023 10:33,30/08/2023 10:39,30-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
f0d438d9-d1aa-425e-9282-9cda75c5fb26,Inbound,Order Related,Order status enquiry,,2b04b066-b68b-41a3-8cce-e532efc20d76,,30/08/2023 07:24,30/08/2023 07:45,30-Aug-23,,,,,Scott Sutton,Jackson Park,Michael Lee,31-60,Evening,5
edc7f66b-e292-46b6-9d95-15760d980af7,Outcall,Order Related,Order status enquiry,It have toll-free number of Shopzilla to easy access ,5001407c-3616-4d65-9939-7ec7c64ccde0,,30/08/2023 09:41,30/08/2023 09:43,30-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d2b2778f-bb16-41c6-a016-eb633584aa6e,Outcall,Returns,Reverse Pickup Enquiry,Sir talk me good time resolve ,7a42677b-3e9b-4abe-83de-7a0e7b541457,,30/08/2023 18:09,30/08/2023 18:11,30-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
2749d1a8-b390-4851-b24e-967b5bcc59ff,Email,Feedback,UnProfessional Behaviour,Kindly provide official email address directly doing   issue share easly.,f69367c5-8fc7-4845-b7a0-e2f920e07094,,30/08/2023 18:55,30/08/2023 19:15,30-Aug-23,,,,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
499b83f5-0e25-44fd-845c-1227dc7fad92,Inbound,Shopzilla Related,Signup Issues,,9d25dc02-a894-4900-a419-cbabae6a1a63,,30/08/2023 12:45,30/08/2023 12:46,30-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
8ebd42e0-166c-4f7d-b115-0b22d3f15bc0,Inbound,Payments related,Payment related Queries,Good ,5a650fb8-768e-4d4a-8900-932a63f740ce,,30/08/2023 07:16,30/08/2023 07:17,30-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
b33f3b47-9bcc-458f-985c-0f8de1846200,Inbound,Returns,Reverse Pickup Enquiry,Great support ,70f81874-dbc3-4eee-abef-9cf08919adc6,,30/08/2023 15:06,30/08/2023 15:06,30-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
ec2bc7de-da11-4a09-80e6-d6406fc36b66,Outcall,Returns,Reverse Pickup Enquiry,,eb921218-713d-49b8-a08a-fa5f99e90bff,,30/08/2023 16:53,30/08/2023 16:55,30-Aug-23,,,,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
aee71e4a-8ee4-4e5e-9cf0-8035c66e40ff,Email,Shopzilla Related,General Enquiry,Best customer support ,4a1110cb-f09b-4ca6-8146-6c17450c8bfe,,30/08/2023 13:52,30/08/2023 13:53,30-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
75859f00-b745-44ec-9c5e-37ad13aadd8d,Inbound,Order Related,Order status enquiry,,4437b16f-876e-42f9-b175-2ba1de4d64ee,,30/08/2023 15:38,30/08/2023 15:53,30-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
d6e9bf52-41cd-41b6-965a-ada11e2b45be,Outcall,Order Related,Installation/demo,,a083c29d-5c0a-4ef8-9c26-0a64b7d74239,,30/08/2023 19:35,30/08/2023 19:38,30-Aug-23,,,,,Samuel Ramos,Nathan Patel,Michael Lee,>90,Split,2
9a83260a-f1a2-4963-9832-b5863d5b97fd,Email,Order Related,Delayed,Excellent communication skills ,1698eb3b-301a-4b4c-b904-4d7c178aa463,,30/08/2023 20:40,30/08/2023 20:41,30-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
60556a4c-d2e3-4b34-a6fa-5fe5857fee99,Email,Order Related,Delayed,,229c3683-2843-4f8e-8916-f6a71559328d,21/08/2023 23:04,30/08/2023 12:10,30/08/2023 12:11,30-Aug-23,BHAGALPUR,Home,377,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
814405d0-c3b0-45e3-ad90-d77b5959df3e,Inbound,Product Queries,Product Specific Information,,cc4505ec-b64f-425d-b7d7-6352d99a7e40,,30/08/2023 09:19,30/08/2023 09:22,30-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
8f10775f-9226-4685-b181-5ac6db8e9513,Inbound,Order Related,Customer Requested Modifications,,ef4ac3e5-60d8-4855-85e9-ee90685b66b1,22/08/2023 22:25,28/08/2023 09:26,30/08/2023 00:33,30-Aug-23,,Books & General merchandise,665,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
12ab44fc-e3df-46d6-bcb1-227afb58b02d,Inbound,Order Related,Delayed,Nice interaction with customer care agent ,54bba31c-be9b-4e0f-b524-a38ddde0df88,22/08/2023 07:22,30/08/2023 08:32,30/08/2023 08:33,30-Aug-23,DHARMABAD,Books & General merchandise,191,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
20bca58d-0ace-40b9-98b9-defc57910b58,Inbound,Feedback,UnProfessional Behaviour,,4f3ad101-559a-4866-b111-e6e940026ab4,,30/08/2023 07:12,30/08/2023 22:56,30-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
7d6c6885-6efc-4428-b22a-d3f1b5f1507b,Inbound,Order Related,Order status enquiry,???????? thank you Shopzilla ,8ea71f30-0bf0-4436-89d9-574eedefd51b,,30/08/2023 08:55,30/08/2023 08:56,30-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
081c86c9-45c5-4fa8-a462-8c8f17d913f4,Outcall,Returns,Fraudulent User,I'm happy to customer supporter,ce17b3c0-ccb1-46e2-9dd2-35e5294aa956,,30/08/2023 12:24,30/08/2023 12:30,30-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
44ab7ba3-74f3-4fcc-9659-4d1b0bd941eb,Outcall,Returns,Reverse Pickup Enquiry,My issue is not resolved,ccbf1b84-5f35-48e7-bf48-f6b16d47e47e,,30/08/2023 13:23,30/08/2023 13:28,30-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,1
2eedeff4-a147-4f0b-8fb7-e6553ac482e9,Outcall,Shopzilla Related,General Enquiry,Good ,47984aed-fb6b-4e36-972f-211494d5fdfb,,30/08/2023 00:05,30/08/2023 00:08,30-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
c9b95aa1-0710-4b87-b4eb-cb58494a4a93,Outcall,Returns,Fraudulent User,,c33f3fb6-8c2e-4ab2-8601-7d9a2720c512,,30/08/2023 07:58,30/08/2023 08:03,30-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,4
c5db8137-21da-4408-9258-d243bab54eeb,Inbound,Order Related,Order status enquiry,,441c94bc-9af5-4719-8cc3-fe65bd8e6550,,30/08/2023 11:11,30/08/2023 11:12,30-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,5
a70e49e6-0830-4ace-a1e3-1a0382fcf92b,Inbound,Returns,Return request,,8cbaf241-d824-4963-a214-cb26ee7861cf,,30/08/2023 11:35,30/08/2023 11:43,30-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
5ceb58bd-855b-48ec-a881-af67693d9a89,Inbound,Returns,Wrong,just do everything asap,6bd6a387-8e15-4584-9e6a-d7916f8fbf05,,30/08/2023 21:46,30/08/2023 21:50,30-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ca4d5183-6ba6-482a-8cfa-767c4f598d6a,Inbound,Payments related,Online Payment Issues,,1ca61cf9-1900-4678-b163-f39633fe4c12,,30/08/2023 23:10,30/08/2023 23:13,30-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,4
c3afcac8-2dfb-47a4-817b-38254b2c8db0,Outcall,Order Related,Order status enquiry,,cb949989-0038-4c02-baf6-3b9ceee77f3d,23/08/2023 20:40,30/08/2023 12:28,30/08/2023 12:39,30-Aug-23,JAIPUR,Electronics,1299,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
10156428-dd1c-4a0b-a499-46e93a2677b4,Outcall,Returns,Return request,,3b50a37a-58f5-401c-add7-e667038b6a03,,29/08/2023 22:17,30/08/2023 08:50,30-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,5
1dc01a44-3de0-4b03-b3a7-609b9c53fb17,Inbound,Returns,Reverse Pickup Enquiry,,fd4ebc77-a3c3-424a-bb46-cf5536719837,,30/08/2023 08:03,30/08/2023 08:04,30-Aug-23,,,,,Courtney Wolf,Lily Chen,Michael Lee,>90,Morning,5
a1b62243-d44c-47b1-afbf-a0a0a9be9a39,Inbound,Shopzilla Related,General Enquiry,,2e883e78-b5ac-4420-bbaa-44b96e9f0a26,,30/08/2023 08:36,30/08/2023 08:37,30-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d4dc6c59-ac42-4b6b-aa33-5a8a0f51d042,Inbound,Order Related,Delayed,Good shabina mam,212bdd57-4a28-4ec9-8e94-c58b0cc61803,,30/08/2023 10:17,30/08/2023 10:21,30-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
32382280-c5fe-4e05-81fd-260c93d9a717,Inbound,Returns,Return request,,3fe5576a-f7df-47b0-85e9-39a83857ceec,,30/08/2023 10:40,30/08/2023 10:42,30-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
ee3a1b6d-cd46-4bb0-a48a-1408944cc21f,Inbound,Order Related,Order status enquiry,,bc3df901-f0e6-4a4e-b7fc-15f17b198b46,,30/08/2023 14:16,30/08/2023 18:22,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,4
0b56b2e0-a203-4c5b-8572-3869bed5c9e2,Outcall,Order Related,Delayed,,1d339efc-ca50-4200-b531-72e095f40e79,,30/08/2023 20:28,30/08/2023 20:29,30-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4977dc76-eb0c-4b52-b83c-1d8ec5d1de89,Inbound,App/website,App/website Related,,2e804d36-84f1-40a6-9dbb-d1943959e772,,30/08/2023 23:18,30/08/2023 23:19,30-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
dea7dbc1-0865-4780-9d73-eb42c17a0304,Inbound,Returns,Reverse Pickup Enquiry,,0dedf7e7-8f30-4811-a9b9-c718ffd6f70c,,30/08/2023 15:00,30/08/2023 15:34,30-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
10aaf918-105c-4c40-9c72-f265a496bb16,Outcall,Order Related,Order status enquiry,,34cce320-26b0-4acc-981f-f8190be1f990,,30/08/2023 15:15,30/08/2023 15:16,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2d5b6b08-1e25-4545-b43b-36aa47db1ae2,Outcall,Refund Related,Refund Related Issues,,71a687bc-3e2c-4c5f-a58a-84ba750af3bb,,30/08/2023 21:28,30/08/2023 22:17,30-Aug-23,,,,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
5c780700-486f-40f7-a077-3c3c394c28fb,Inbound,Returns,Fraudulent User,,9a4ddfe1-a672-4eb8-9e4f-f352c4145a99,25/08/2023 21:22,28/08/2023 20:06,30/08/2023 08:50,30-Aug-23,BUXAR,Books & General merchandise,583,,Tiffany Smith,Mia Patel,Emily Chen,61-90,Evening,5
942d1d02-fc40-400e-9a8c-2c1c220f4a80,Inbound,Returns,Missing,Vary good ,058d0bbd-ceac-4b10-8240-6c1d3c2be8f1,,30/08/2023 23:38,30/08/2023 23:47,30-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
c89e90e1-c1e9-4dfc-8f64-3370fa409e3f,Inbound,Order Related,Priority delivery,  ??,3cba4e32-2bec-4bcc-8964-22fbbba10d01,,30/08/2023 08:25,30/08/2023 08:26,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c158524d-fc28-4ef6-b052-b734328f4b2a,Inbound,Order Related,Invoice request,,1fc343d4-141b-4b32-8bda-f33a61b9f75a,,30/08/2023 12:57,30/08/2023 12:58,30-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
c8bee2c4-8487-4e16-8670-ae5e5113c708,Inbound,Order Related,Order status enquiry,,b48d105b-44dc-485b-aac3-8c76ef3de235,,30/08/2023 16:05,30/08/2023 16:08,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
f2d07bf3-26b9-4c53-9a87-e3ea9d4af66a,Inbound,Order Related,Order status enquiry,Excellent customer service I would say . You guys are amazing the person was really amazing whom I had words with ,9a087472-5b3d-421d-af12-5c475e14d81f,,29/08/2023 19:52,30/08/2023 10:35,30-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
37ebc108-d527-47ef-8a9d-476dafb7e7e2,Outcall,Order Related,Customer Requested Modifications,Help,e1c492f9-513d-49f9-a92d-45618bcaafe5,,29/08/2023 20:36,30/08/2023 01:45,30-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
f17edc3d-e040-43cd-8cab-620df9145412,Email,Returns,Missing,,746b1a47-56a4-470f-9ef1-45c3c39394fd,,30/08/2023 16:58,30/08/2023 17:06,30-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
bba838a7-ae0e-41b8-86c1-191854e583b0,Inbound,Order Related,Installation/demo,,f53590fb-b576-4a04-9879-8fb5a224ca99,,30/08/2023 16:11,30/08/2023 16:12,30-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6e9ffe2c-3cc6-488b-8132-80f0d7504a75,Inbound,Order Related,Order status enquiry,,9a3db087-775a-44fe-a142-cf3d2e21a11e,,30/08/2023 16:16,30/08/2023 16:16,30-Aug-23,,,,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
12b10d9f-73fe-471b-b7e7-05f9ac7081e0,Inbound,Returns,Reverse Pickup Enquiry,,0109ace2-98b6-4dad-a3ac-77c494f2536a,,30/08/2023 08:43,30/08/2023 08:44,30-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
33a402e7-a0b8-4e1a-a8ed-8239c09707e2,Inbound,Refund Related,Refund Enquiry,,d11239d9-962c-43c6-8882-8368f2a99633,,30/08/2023 09:59,30/08/2023 10:03,30-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
4bb089b2-1c32-4720-ad62-d55f436c49fe,Outcall,Returns,Reverse Pickup Enquiry,,287107e6-b43d-40ff-a08b-a268a847904f,,30/08/2023 12:42,30/08/2023 12:43,30-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4807aabe-842f-4052-a47f-7219c3fa7e7c,Inbound,Returns,Reverse Pickup Enquiry,Nike shoes different,1b11517e-8c5a-48e9-a2c1-751fcbb2f038,,30/08/2023 15:23,30/08/2023 16:06,30-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,1
f6d30182-a61b-4600-b79a-e3b66f3123fa,Outcall,Cancellation,Not Needed,,dbc1ae87-3ff5-417c-b372-c77d7e13b689,,30/08/2023 19:19,30/08/2023 19:20,30-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
c18318e7-0bee-46de-a578-fb37b8c196ba,Inbound,Returns,Damaged,Very good nature ,33b22e81-022e-4ccc-a6c4-3856c876fc87,,30/08/2023 09:56,30/08/2023 10:19,30-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
dc6c3bd1-babf-4375-afe3-f7d37f2f6816,Inbound,Returns,Return request,,e0bc37b9-a3d2-42e7-a4d8-f6b4b581adf9,,30/08/2023 13:28,30/08/2023 13:33,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
bbd029c9-6ab7-46e0-b4b7-b3772c9b0f10,Outcall,Order Related,Order status enquiry,,eb0d9cf5-2652-4b20-b550-b0b9786a665e,,30/08/2023 17:34,30/08/2023 21:15,30-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
f678b05d-a7e6-428a-9e4f-f74a2dc1e390,Outcall,Order Related,Installation/demo,Please kindly check my watch and solve in service centre.,dd158e90-fd5c-4d44-938c-a15ce236952e,,30/08/2023 21:09,30/08/2023 21:35,30-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
32c5d0cd-fb1a-42e4-9f98-a7374eb17c54,Outcall,Order Related,Installation/demo,Hi,ba8b57fd-6914-497f-bcf1-82c2739d92bf,,30/08/2023 16:43,30/08/2023 17:17,30-Aug-23,,,,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,3
77d4fa3e-ebc2-41dd-83ae-181eaf1b9abe,Outcall,Returns,Wrong,,3933b7ae-2fbb-474e-8719-4b1460c01784,,30/08/2023 20:03,30/08/2023 20:30,30-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
6e84afd9-77aa-4e0c-931e-47dc68054ea6,Email,Returns,Reverse Pickup Enquiry,Good,c96ee7af-3f5a-46e8-86da-6f3c253e8aa0,,30/08/2023 16:30,30/08/2023 16:31,30-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,5
feb481a7-7057-474c-bf1b-b7ebc55761d3,Inbound,Shopzilla Related,Shopzila Premium Related,,3f6f1c7d-5c97-4a42-acdd-39b2aa2d2e96,,30/08/2023 08:26,30/08/2023 08:37,30-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
812268b4-8f99-48df-a1ef-d571b384ada0,Inbound,Returns,Reverse Pickup Enquiry,,ccc49c5b-0313-4591-9b37-be7b8f93eda3,,30/08/2023 08:09,30/08/2023 14:23,30-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
dd87e324-c9a3-473d-93cd-18acbbef04cf,Inbound,Returns,Fraudulent User,,0ca13dc8-ac39-429a-9727-3213cfde718c,,30/08/2023 13:12,30/08/2023 13:22,30-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
32df4fd0-e391-4d19-8231-cbc97c132d14,Inbound,Returns,Reverse Pickup Enquiry,,626780d7-4be7-468c-89f1-ab2897fe1c01,,30/08/2023 14:46,30/08/2023 15:00,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
d2ffb5fa-ef98-4e9d-a013-501d91479796,Outcall,Order Related,Order status enquiry,Very nice ,3a7cb7d5-cccf-4c76-be1b-cf8a247e48cf,,30/08/2023 21:08,30/08/2023 21:09,30-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1409f53a-7d2b-4e14-a1d6-dfb4790ba210,Inbound,Payments related,Online Payment Issues,Very good I am happy ,f9bbdbd0-cc4f-424e-8c05-fe1b10ce72dd,,30/08/2023 08:35,30/08/2023 08:43,30-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
a5b83828-9188-4b4f-b5f5-00d84702af42,Inbound,Returns,Reverse Pickup Enquiry,,3bc95da1-f987-487a-a862-c346019efc0e,,30/08/2023 08:20,30/08/2023 15:15,30-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,1
9afdd6bd-d27d-4ac5-89c4-afe2c81ce828,Inbound,Payments related,Online Payment Issues,,db4046b6-43de-4bd7-a82a-5d573daf7348,,30/08/2023 11:11,30/08/2023 11:12,30-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
fa37f8ca-cb0e-46d2-91f9-6f4096fcb657,Outcall,Feedback,UnProfessional Behaviour,,1e5bbc08-4a66-4f2c-a432-e64c429d83e6,03/08/2023 22:39,30/08/2023 15:45,30/08/2023 15:47,30-Aug-23,KOLKATA,Furniture,8590,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
9b73838b-763c-40c8-906e-b6b8ae866ad4,Outcall,Returns,Reverse Pickup Enquiry,,16aee51e-8c94-40a0-b53b-11041cb3bfe4,,30/08/2023 00:05,30/08/2023 14:59,30-Aug-23,,,,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,1
637f73d0-3ecc-43de-9b73-aa10f61a55eb,Outcall,Order Related,Customer Requested Modifications,Product itna fast cancle na kiya jay,35027b92-ad97-4d33-8798-f6cb4fcff6a6,,30/08/2023 11:23,30/08/2023 11:25,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c82ee37e-ea76-47c0-9f33-a124947e92e1,Outcall,Returns,Reverse Pickup Enquiry,,ab7f640e-d0bf-4cc5-bb64-5c23c9f262c7,,30/08/2023 11:49,30/08/2023 11:50,30-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
cc756dbd-4f4c-4495-8410-16eb87777675,Outcall,Order Related,Priority delivery,,d2bf1936-0124-4c13-a060-f921234159d7,25/08/2023 09:21,30/08/2023 07:19,30/08/2023 07:20,30-Aug-23,HAJIPUR,LifeStyle,484,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
7be7d108-402e-4f04-971e-4b1743745eb0,Outcall,Returns,Reverse Pickup Enquiry,Very good costumars support handle ,d1658117-22dd-4438-af53-07eca65bf20f,,30/08/2023 11:56,30/08/2023 11:59,30-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
92752c8b-dc52-4b45-b9c1-a3c176b24623,Inbound,Refund Related,Refund Enquiry,,ac905bab-0388-4619-9978-3db50bca5758,16/08/2023 16:51,29/08/2023 17:03,30/08/2023 08:04,30-Aug-23,RANCHI,LifeStyle,729,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,5
b6e20c6b-ac81-4f47-9baa-cacb388455e3,Inbound,Order Related,Delayed,,6f3acb98-6296-4d7f-b61c-032809f38fe2,,30/08/2023 08:32,30/08/2023 08:37,30-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
c352fdbe-fca1-448b-bad7-13c1f0002482,Email,Order Related,Delayed,,c8af8f05-ecc9-4045-a30c-5cb0c70e9350,,30/08/2023 20:16,30/08/2023 20:18,30-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4ac17474-37f9-46b0-9755-3e72d347f09f,Inbound,Returns,Fraudulent User,,024d43fa-25c4-4702-a321-5cd690954016,,30/08/2023 14:31,30/08/2023 15:18,30-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
03225cf2-ec9c-480e-a857-f62a54e88388,Outcall,Order Related,Order status enquiry,,11a948db-d999-4757-8e5f-6d7299cf3d72,21/08/2023 21:38,30/08/2023 19:25,30/08/2023 21:40,30-Aug-23,RAJGARH,LifeStyle,489,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
3e162e5c-563f-481a-a044-65fc8277d5fd,Inbound,Order Related,Delayed,,61161049-c404-4d5d-a3b8-9bfc834faa89,,30/08/2023 09:47,30/08/2023 09:47,30-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
d7d2d538-050e-4c13-a489-55a10da25d97,Inbound,Returns,Return request,,004fa640-cb5a-4711-b9a1-3a03a0f1ec89,,30/08/2023 14:01,30/08/2023 14:09,30-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
11162119-c9d2-45a5-aa49-86e9af45958d,Outcall,Returns,Reverse Pickup Enquiry,,2d68f91d-8137-441f-92cd-40686dbca20e,,30/08/2023 16:57,30/08/2023 17:22,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
9ff6c8cf-7004-485c-abb4-a6b90c7eaabb,Inbound,Order Related,Delayed,,872d91aa-4e64-4c84-bee6-5f2a531e922a,,30/08/2023 11:25,30/08/2023 11:39,30-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
a397f178-56da-415b-bb7b-b3c3200860df,Inbound,Returns,Return request,Please mention exchange policy properly on app and make an option to exchange along with return because sometimes there's just a size issue and we need an exchange. ,b8541f98-5156-4dc0-8ede-cc75dd0b178e,,30/08/2023 10:56,30/08/2023 11:00,30-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
1269a68e-0841-4964-b257-c7502cd902ff,Email,Returns,Missing,,471b89e4-c933-40cb-b6f5-70a910304d61,,30/08/2023 14:29,30/08/2023 14:31,30-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
1605a4c7-dc1f-471c-a5b9-da78feff29d8,Inbound,Returns,Return request,,78f4416e-59c7-4785-8f93-c4733755cbcf,,30/08/2023 15:22,30/08/2023 16:12,30-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
83c62957-4baa-4da0-b855-706f21f9e5bf,Inbound,Product Queries,Product Specific Information,,95135afe-a02f-4a13-8119-021e436e1928,,29/08/2023 21:58,30/08/2023 12:59,30-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
03708561-cfef-44ab-a769-e0459173ebcb,Inbound,Payments related,Online Payment Issues,,5275da1f-4372-4a4b-90b7-711d9b3c1987,,30/08/2023 00:10,30/08/2023 00:30,30-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
a4b4f344-2d8b-4454-ac39-681b125053bc,Inbound,Order Related,Delayed,,09316dce-cd9f-4054-b3bd-1f1c3804b02a,,30/08/2023 07:34,30/08/2023 07:42,30-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
67aaa79a-74a3-4ed1-aac5-c74cc80b71f9,Inbound,Returns,Fraudulent User,,6dd4a154-99e3-4f49-8bad-759ff137017d,,30/08/2023 11:02,30/08/2023 21:26,30-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,1
9b478943-91f5-49ed-9671-4c0ed82991f1,Outcall,Returns,Missing,,59c5b16c-8734-43ed-9b12-aec12e2f2493,,30/08/2023 14:04,30/08/2023 14:06,30-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
08744ae6-f2f2-4b28-89f6-9885ffd32a7c,Outcall,Feedback,UnProfessional Behaviour,,f85714c1-e340-4932-bd6d-e2538fe85461,,30/08/2023 16:30,30/08/2023 16:31,30-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
7bbc021a-736c-4567-9506-d37ece6c0731,Inbound,Shopzilla Related,Shopzila Premium Related,,67d004eb-3488-4964-868b-3ae46f85262e,,30/08/2023 22:28,30/08/2023 22:33,30-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
dae6fa6f-2af0-4a12-a7bb-ca36b793e1d6,Email,Order Related,Delayed,,ec85b7f3-1e55-475d-b9c1-70d26145d696,21/08/2023 12:40,30/08/2023 17:17,30/08/2023 17:19,30-Aug-23,HYDERABAD,LifeStyle,241,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
ce37fe77-91ef-46d9-93f2-8d5f21382397,Inbound,Payments related,Wallet related,,5f664857-f6a6-4189-bb7c-00d7a42137c9,,30/08/2023 11:26,30/08/2023 11:35,30-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
782872ab-b66e-4847-b07b-a0487483d6e8,Inbound,Order Related,Order status enquiry,,a1ff205d-0993-445a-aae6-d7c033bff3fa,,30/08/2023 13:14,30/08/2023 13:14,30-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
0f57fd0f-4ba9-40c4-acf6-62d22d9666f6,Inbound,Returns,Return request,"Takes too much time to contact with the Shopzilla executive. Contacting to Shopzilla customer support should be made user friendly. If there is no return policy for any product, Shopzilla must assure to get right product delivered to the customer. As if wrong product is delivered, it's difficult to contact Shopzilla support.",aac8bd9d-b3b1-4dbe-84f8-5bacb926672f,,30/08/2023 15:14,30/08/2023 15:22,30-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
f47bf12b-f3ce-42d3-a2b0-d22c2da021ff,Outcall,Product Queries,Product Specific Information,,ebfbd7d0-1643-4566-b022-e72a8a31fe8a,,30/08/2023 21:08,30/08/2023 21:17,30-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
650d7751-618a-4d68-a9eb-4ddd824329d6,Outcall,Order Related,Delayed,,bee53eec-3f8b-4c06-8279-ee7abcde34be,21/08/2023 17:41,30/08/2023 15:48,30/08/2023 15:53,30-Aug-23,GANDHINAGAR,LifeStyle,199,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
c2c8e62c-6615-4f2f-b3f5-b69fe81c708c,Inbound,Order Related,Order status enquiry,,4406851f-7f7d-41f9-83ef-b54e95083172,,30/08/2023 14:29,30/08/2023 18:26,30-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
14761c85-f851-4294-b999-bbcef63a902d,Inbound,Order Related,Installation/demo,,be7fd513-4c65-4245-bf07-cbc26f0fd47a,,30/08/2023 10:08,30/08/2023 17:30,30-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,1
c6b43f6c-44be-4256-ae62-f772caea2304,Inbound,Returns,Service Centres Related,Excellent ,2dd816e6-ddb9-420d-87c4-316bffc3b35b,,30/08/2023 12:40,30/08/2023 13:32,30-Aug-23,,,,,Nancy Singh,Noah Patel,Emily Chen,>90,Split,5
f50eed59-8d9d-4a08-90da-caa3d16348ab,Outcall,Cancellation,Not Needed,Nice behaviour ,2b56e01c-885c-4436-8e70-91ae6be28eea,26/08/2023 16:37,30/08/2023 11:24,30/08/2023 11:25,30-Aug-23,ARRAH,Books & General merchandise,66,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c1699d6b-0fec-4a6a-8fd7-2ddafafad877,Inbound,Cancellation,Not Needed,,5f2d73e8-3a33-4a80-80cf-4fd0dd4fb8b2,,30/08/2023 07:54,30/08/2023 07:55,30-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
9b937469-6989-4386-871f-acad1c7cfbe6,Inbound,Returns,Return request,,0eb8b5aa-4595-4b50-b21d-a651cfa4c836,,30/08/2023 14:50,30/08/2023 19:55,30-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
e1f19574-81c4-403a-b1ac-c45fcdecf2e7,Outcall,Returns,Reverse Pickup Enquiry,It was nice interaction ,2cdae796-8229-4159-8cd5-461b651703af,,30/08/2023 19:56,30/08/2023 19:58,30-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
283e9c23-50af-4d3c-a3bd-ad406d874932,Outcall,Returns,Fraudulent User,,8c55aee8-b6c3-4c89-bd61-d31a465a478f,,30/08/2023 21:42,30/08/2023 21:51,30-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
c7b6d3d8-e4f7-4f96-b9fd-69ead8a20a0e,Inbound,Order Related,Delayed,,cc77e3ac-5568-4f03-b84d-f09c3adc1831,,30/08/2023 07:33,30/08/2023 07:51,30-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
1ec56e4f-3980-4667-8482-7a618baa6fc3,Inbound,Returns,Reverse Pickup Enquiry,Worst return policy.,72230715-c96a-4bee-a236-0ea3054ee138,20/08/2023 22:43,30/08/2023 01:48,30/08/2023 01:57,30-Aug-23,KRISHNAGAR,Affiliates,54,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,2
27438f5e-1330-46a4-a0ea-9f43fee08d4f,Inbound,Returns,Reverse Pickup Enquiry,,9399aee0-dc87-470c-a1ea-b16e86a916f0,15/08/2023 14:33,30/08/2023 11:21,30/08/2023 11:27,30-Aug-23,SIKAR,LifeStyle,309,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ff8340ea-b306-4b0e-8b13-8660e1e5ef90,Inbound,Order Related,Order status enquiry,,5fd42eb6-0667-48f6-b956-f341b6e7ba01,,30/08/2023 09:55,30/08/2023 09:56,30-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,1
3a10d179-043a-4cfa-ac62-94e7a3948501,Inbound,Returns,Reverse Pickup Enquiry,,35be9b67-4959-4313-8d65-7aa20baf7586,,30/08/2023 10:46,30/08/2023 10:49,30-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
184399d1-94cc-4494-a2b2-b95dbfafdf91,Inbound,Returns,Exchange / Replacement,Best ,ba6bc96c-7262-4072-bcda-a83c6b5031f3,,30/08/2023 12:12,30/08/2023 12:32,30-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
02518629-ceb1-4728-91bc-ffd2a0caa590,Inbound,Product Queries,Product Specific Information,Goo,33ed7772-f9ba-405b-b174-3e8a7a57b7d4,,30/08/2023 13:28,30/08/2023 13:32,30-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
2fec1595-858a-422a-bf70-e474d4006a5d,Email,Returns,Fraudulent User,,b3ee284c-68b3-44dd-8be6-605443a4a1dd,,30/08/2023 19:11,30/08/2023 19:17,30-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
aef48931-8f9e-4367-8bff-f3ff6d742dcc,Outcall,Returns,Reverse Pickup Enquiry,,29e8cd5d-2a6a-40b2-9a20-a86554336f7f,,30/08/2023 20:12,30/08/2023 20:15,30-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
fb071741-40c3-4db2-8861-d9a899b85ee4,Inbound,Cancellation,Not Needed,????,7696b86e-2cfe-44e6-a734-af1452034160,14/08/2023 08:20,30/08/2023 11:26,30/08/2023 11:27,30-Aug-23,SUNDARGARH,Books & General merchandise,499,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,2
a0d42489-dc75-4e44-8ec1-60e584931aea,Inbound,Returns,Damaged,,9484c47a-540a-4a51-91e7-249e02a057e2,,29/08/2023 17:35,30/08/2023 06:33,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2f3bda7e-64f5-4f5a-a4f2-ebc318c78d6e,Inbound,Product Queries,Product Specific Information,,62c3b3e9-e652-4e69-aad3-28894921b845,,29/08/2023 22:07,30/08/2023 11:11,30-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
79e30c6c-6369-4b3e-a701-45cc2cacca73,Outcall,Returns,Reverse Pickup Enquiry,,2fd1fade-e90e-4601-a78e-81a3d37aa285,,30/08/2023 21:00,30/08/2023 21:03,30-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
b6dd45f3-c09b-44ce-a417-4a93b5ed924b,Inbound,Order Related,Delayed,,5c7db0e1-ca1c-49d4-9c03-6da1ac9bcfac,07/08/2023 21:54,29/08/2023 15:50,30/08/2023 19:28,30-Aug-23,PADRAUNA,Books & General merchandise,130,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5ce697fc-07b0-4a19-80e4-1cbf4a38041d,Outcall,Returns,Fraudulent User,,37cc015f-8cf6-4bc5-a305-c5524c61b55d,,30/08/2023 10:06,30/08/2023 10:22,30-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,4
e574fcee-abd9-4197-90f6-31fdf3a0386b,Inbound,Payments related,Online Payment Issues,Very good man ??,7cafe1ea-5cf0-42a6-88bb-4ed9d8ca8569,,30/08/2023 15:49,30/08/2023 15:51,30-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
4f2972f0-d9eb-48db-8d9f-d6c389b6f6ca,Email,Returns,Damaged,,4aa7bdeb-03b6-4fe1-9812-ca2df5a90433,,30/08/2023 19:37,30/08/2023 19:38,30-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,4
4e82b26f-ce27-428b-98a0-5f1df9db88df,Inbound,Feedback,UnProfessional Behaviour,,7a46a1c5-0cb3-4831-959b-7cc72593666f,,29/08/2023 13:01,30/08/2023 04:34,30-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
2d9ddb65-3f95-462e-a1ba-4f3f28f10080,Inbound,Order Related,Order status enquiry,Very good ??,d75dddc1-7676-4beb-b8a2-8d5eb896de8a,,30/08/2023 11:58,30/08/2023 12:16,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
24956eb5-d400-499a-a3d5-51edaad60afa,Inbound,Order Related,Order status enquiry,,431a7270-427d-420f-b554-35e225ebaf98,,30/08/2023 16:15,30/08/2023 16:16,30-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
da0f14b2-76c9-49b4-9105-483e2350498a,Outcall,Order Related,Priority delivery,Friendly customer support thank you Shopzilla ,8dc2f2da-0ff3-4d94-a69f-3671a4e47dcd,,30/08/2023 20:52,30/08/2023 20:53,30-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7d6d0c0c-fc09-4c1d-96d2-a38031dc2fd9,Outcall,Returns,Return request,Thanks to castmar ,4df71313-f3c9-4547-9a97-63f1fe40cf59,,29/08/2023 14:09,30/08/2023 11:54,30-Aug-23,,,,,Bob Keith,Mia Patel,Olivia Tan,0-30,Afternoon,5
fe29e2cb-623a-4978-b643-9efef07f7286,Inbound,Cancellation,Not Needed,,42d45354-0fbd-4f6f-becc-eb8fcf6f11ab,,29/08/2023 15:11,30/08/2023 09:41,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
5e6ca63a-a359-4cb7-9652-c529e9c0b6e3,Email,Order Related,Delayed,,3b8be4cf-0240-403b-805b-25dae53cf20a,,30/08/2023 19:13,30/08/2023 19:15,30-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,5
580ac2de-8423-460f-a256-a6fe05fb3277,Outcall,Returns,Reverse Pickup Enquiry,,857db0f1-df49-4e28-9e50-1e4af1ff93b8,,30/08/2023 17:57,30/08/2023 17:59,30-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
3e9492c0-fe9b-4167-8850-8ed05b1bb115,Inbound,Returns,Return request,,8994c1e3-422c-4ec5-94ce-8d4086489287,,30/08/2023 10:59,30/08/2023 12:25,30-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
73f6f393-7a0c-4661-8365-cbc5b78913e1,Outcall,Returns,Return request,Good experience ,5febca30-80c7-4b2e-a4ce-c1d1698e079f,,30/08/2023 13:31,30/08/2023 13:32,30-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3da96188-c3c0-40d8-a25f-07c0567dc408,Inbound,Order Related,Installation/demo,"Services must be customer friendly. Its not the responsibility of customer to talk to the seller for any issues, it should be resoved by Shopzilla itself as there is no meaning to communicate to seller as the product purchased from Shopzilla. I talked to the HAVELLS company as per Shopzilla request regarding my latest product replacement/exchange, they told me talk to Shopzilla and we are not responsible for anything as you baught it from them. ",5cbef34e-e6bc-4143-8180-d59aa27fa08f,,30/08/2023 13:58,30/08/2023 15:30,30-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b692fd00-3f58-4eb4-86a8-61bd068c9146,Inbound,Order Related,Delayed,,4fae2e75-c249-441b-af03-d988b997483e,,30/08/2023 14:23,30/08/2023 14:24,30-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
4701be05-80a6-44f0-b99f-5401458dfbd2,Inbound,Order Related,Order status enquiry,Good ,10bdb527-a2e0-48a6-b56b-8bcf316e2c84,,30/08/2023 09:25,30/08/2023 10:40,30-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
373a09eb-03e1-4034-8d7b-b5a631860c44,Inbound,Order Related,Order status enquiry,,527764f1-d0ef-47c3-b341-7f4ae602bd10,,30/08/2023 14:22,30/08/2023 14:23,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
02fff9e9-f344-47dc-8f5e-67f432f9ba40,Outcall,Returns,Reverse Pickup Enquiry,,c02f307f-fbd3-403b-b040-23c6d8984b6a,,30/08/2023 13:30,30/08/2023 13:34,30-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
2a8203b4-c22e-4ba0-99ba-7aac7c8c2ad5,Outcall,Refund Related,Refund Enquiry,,e001b976-2e9d-4f94-a275-67e09ec0b0cd,,30/08/2023 21:19,30/08/2023 21:20,30-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
609d5f0a-74f6-4ff6-94bb-05064bba09ae,Inbound,Offers & Cashback,Other Cashback,,ad9425cc-c7ad-4e10-b66f-b9f41c9df10b,26/08/2023 12:52,30/08/2023 06:14,30/08/2023 06:16,30-Aug-23,,GiftCard,92,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
7770ba50-cbba-4b92-9a08-6d6ab4202a22,Outcall,Order Related,Order status enquiry,Every thing good ??,c1f1b2eb-32dc-4887-899f-f908aa181c40,,30/08/2023 11:10,30/08/2023 11:11,30-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
421ae082-a27c-4df6-9607-24a87b88d885,Outcall,Returns,Reverse Pickup Enquiry,,9706a32c-63f9-4ef1-8c1e-750880fe992f,,30/08/2023 18:59,30/08/2023 19:08,30-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
596b4413-646d-42d6-851e-de9be0bf4207,Inbound,Returns,Fraudulent User,,989bce3b-6758-4d36-91ea-ac20e3e3a399,,30/08/2023 14:12,30/08/2023 14:13,30-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
43038276-73b5-4063-ac79-b8bb7df6db70,Outcall,Order Related,Order status enquiry,,cdd19804-8b4b-44c8-94db-876099a2c42e,,30/08/2023 18:18,30/08/2023 18:42,30-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
4149081a-6722-44ed-b4bd-dfe20cda11c4,Inbound,Order Related,Order status enquiry,,1be2241c-9ad5-4177-8480-13fddb98f701,,30/08/2023 23:17,30/08/2023 23:31,30-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,1
3a5945a4-7202-4b14-8721-5d85e78dd498,Inbound,Order Related,Delayed,,bf4fd0e7-1c16-4120-a8d6-14b0c14bf7e2,17/08/2023 23:31,30/08/2023 07:44,30/08/2023 08:08,30-Aug-23,KANDUKUR,Books & General merchandise,339,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
32af0507-996c-41df-ac34-4a15592710f2,Inbound,Refund Related,Refund Enquiry,,d1746b9b-952c-4bc4-8a0c-86ce01df711c,,30/08/2023 16:19,30/08/2023 16:25,30-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dc05d63f-9544-4f24-bcb0-9592c88de385,Inbound,Refund Related,Refund Enquiry,,4e94510f-07b5-4fc7-af03-18b9b4d21017,,30/08/2023 09:09,30/08/2023 09:27,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
218324a1-6423-441f-bfd4-f3d93ade0064,Inbound,Order Related,Order status enquiry,Good sporrt,1c18e2eb-b775-4aa8-a2f3-9399d9865cac,,30/08/2023 13:19,30/08/2023 13:21,30-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
cba6ab28-b9d1-4789-a9d5-31b2862f8646,Inbound,Returns,Reverse Pickup Enquiry,Thank you,3f266483-5bda-40b6-9779-a95a32ff0b66,,30/08/2023 15:27,30/08/2023 15:29,30-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
592b069b-b479-476c-9f81-c36cf8ddc457,Inbound,Refund Related,Refund Enquiry,,70d59e80-7235-4dc0-af41-302ff476c85d,16/08/2023 07:20,28/08/2023 11:03,30/08/2023 17:32,30-Aug-23,HYDERABAD,Home Appliences,8028,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
31e97af2-7cdd-4c00-81e7-e480b1519507,Outcall,Refund Related,Refund Related Issues,,e7ee7141-78f6-477f-a3ff-fe506a3c20bf,,30/08/2023 12:06,30/08/2023 12:08,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c197944e-c12e-4fd4-8a20-a0b8e79bc536,Outcall,Returns,Reverse Pickup Enquiry,,57c1c96c-a03f-46e8-972e-6134442509eb,,30/08/2023 21:57,30/08/2023 21:59,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
a2398ae2-1c9b-4f1e-8965-df8146bd53a3,Inbound,Refund Related,Refund Enquiry,It was good experience ,a81aadd4-1fb3-4f56-831a-0eb4c90ba710,,30/08/2023 12:36,30/08/2023 12:49,30-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
9193a804-d026-4b54-b889-0882c79d0fa6,Outcall,Order Related,Delayed,Fully satisfied with you executive ,e81014f7-c21d-4cec-ac6e-57cd184b597d,,30/08/2023 18:55,30/08/2023 18:57,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
3b4f36b1-b09b-41ce-9c7d-9fafa0cd1fa5,Inbound,Order Related,Order status enquiry,,f6d065bd-f358-4912-bb9a-16804a28f47f,,30/08/2023 10:30,30/08/2023 11:15,30-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
02cef603-056b-4acf-b061-66584490ec0c,Inbound,Returns,Return request,Very good ,bc8c5300-8d62-4eea-a459-8d73ef3e8e81,,30/08/2023 14:21,30/08/2023 14:24,30-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
1f961d90-23b2-4a35-b5c7-49498990c6bd,Inbound,Order Related,Delayed,"Direct customer care no. And mail id for Shopzilla, it takes hours to arrange call back on chat, also it took 10 incomplete calls before the final call",592e4246-200b-41a7-a758-aa39359d14c1,,29/08/2023 12:30,30/08/2023 08:44,30-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,3
914e0e9c-6ed4-4b12-8070-d66992f05214,Outcall,Feedback,UnProfessional Behaviour,Good communication skills ,11411a44-4d9d-4cde-9fb7-345f48869bdb,,30/08/2023 09:38,30/08/2023 09:54,30-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
999b2001-5760-44e0-b3c3-d3dbe86a8ce4,Inbound,Returns,Return request,,4206bece-66dd-40f1-a7ef-b06c31da9383,,30/08/2023 12:35,30/08/2023 18:19,30-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
a12cfca7-141b-43a5-804b-f04ca85bb046,Outcall,Order Related,Order status enquiry,Your communications and dealing with your customer is too much poor. I am totally disappointed with your service. It's two months still now i haven't got my product. And you aren't refund my money back ????????????????????????????????????????Give my money back,d681888a-690f-4dde-be42-dd91f5fdbf9c,,30/08/2023 13:32,30/08/2023 23:24,30-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,1
c683fe38-f241-4f15-9488-ec9e446b542a,Outcall,Product Queries,Product Specific Information,,218589fa-3579-4612-b12f-4c1749d29c9f,,29/08/2023 22:15,30/08/2023 07:28,30-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
a693a179-99ac-4b2d-8123-4310436aea09,Outcall,Returns,Reverse Pickup Enquiry,All things are good ,77c29e21-692b-4ec9-a308-5ec082167df0,,30/08/2023 09:41,30/08/2023 09:46,30-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
7d9c473d-cdb6-4228-85ce-a8eb4ab566fc,Inbound,Product Queries,Product Specific Information,,0265340c-1eb9-42b1-8f22-d4987435f421,,30/08/2023 12:04,30/08/2023 12:15,30-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
63680637-91a8-41ad-a782-957064517e88,Outcall,Feedback,UnProfessional Behaviour,,127e206a-97d0-46d8-85a2-348430b1ecfc,,30/08/2023 12:24,30/08/2023 12:24,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
798a0d1e-7eb2-411f-a840-d4934aaf2940,Inbound,Order Related,Order status enquiry,Tie up Courier isn't good. Courier provides very bad Service. Without attempting update attempt.,c3a2b7d0-71d0-4b25-8e54-43c50c6af5f8,,30/08/2023 22:20,30/08/2023 22:47,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
e177d693-1ba5-447f-8480-81e38a4d7a3b,Inbound,Product Queries,Product Specific Information,,18f06b35-2210-4680-b382-7eaaeb4e7e50,,30/08/2023 11:55,30/08/2023 17:23,30-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ff317302-0e3e-411e-a777-d7a634dbad24,Inbound,Returns,Wrong,,acd9f8cb-1064-414a-bc8d-1129d8b9d06d,,30/08/2023 15:33,30/08/2023 15:39,30-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
44066412-0b56-4add-b0ea-c393ca1de0b9,Outcall,Order Related,Order status enquiry,,95893bb0-60fb-4cbf-b829-a1ce31c215e9,,30/08/2023 20:58,30/08/2023 21:21,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
e3e23c18-04ad-491b-8903-8ec27f8a93c5,Inbound,Order Related,Priority delivery,Ok,86cd0db6-7730-42d7-839e-1e23395d76bc,,30/08/2023 09:37,30/08/2023 09:39,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d483a1ef-be6c-445e-9648-bcc334f8d0f4,Email,Refund Related,Refund Enquiry,,3b9d64ce-955f-4679-827e-d6fae7670516,,30/08/2023 11:17,30/08/2023 11:22,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
169c7727-02f0-4c61-babe-eae3eaed3b52,Inbound,Order Related,Priority delivery,,2446b3c1-85a4-46e9-81a2-b989d82c89b9,25/08/2023 22:09,30/08/2023 21:56,30/08/2023 21:57,30-Aug-23,CHORYASI,Mobile,15999,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
61a87d6c-f3d4-4b1a-95fa-82f7ad92e3a9,Inbound,Payments related,Online Payment Issues,,9633b70d-52f4-4e33-a256-dca91e538a98,,30/08/2023 07:40,30/08/2023 19:32,30-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
38264198-001c-4a15-a981-7015c4aab03d,Inbound,Returns,Reverse Pickup Enquiry,,68f6f32e-c0a1-4558-b19c-451a613de0e9,,30/08/2023 08:08,30/08/2023 08:11,30-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
6ee088cc-7943-4fad-9410-661bbded5882,Outcall,Feedback,UnProfessional Behaviour,,bcc4b1c4-27e1-4b7d-923d-712eec8af827,,30/08/2023 13:59,30/08/2023 14:01,30-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
08fa812e-e8f4-4bce-b5b9-14ee14c90aab,Outcall,Order Related,Customer Requested Modifications,,b1459a36-f857-427a-8b1a-bff256fc1250,,30/08/2023 17:26,30/08/2023 17:29,30-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
0233b7bc-aeed-4311-8c49-5a1b480d4f6d,Outcall,Feedback,UnProfessional Behaviour,No resolution even in 12 hours in false rejection done by the delivery agent,80688f86-967c-499d-9102-b2c69bca3b97,,30/08/2023 11:51,30/08/2023 23:00,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
3e4ed793-eabb-420b-93a2-8ca2a542aeb5,Inbound,Returns,Fraudulent User,Good communication and good behaviour ,9a6759e3-e78e-4b52-a0b5-010732548fa5,,30/08/2023 22:20,30/08/2023 22:28,30-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
9ce6d734-95ed-4cd3-bc9b-f8a63dd3b749,Inbound,Returns,Reverse Pickup Enquiry,,2d280ca9-bf8c-451c-b307-5b27b6e9585c,25/08/2023 19:39,30/08/2023 07:44,30/08/2023 07:48,30-Aug-23,NARASANNAPETA,Books & General merchandise,807,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
e4f7b883-92af-4392-8d07-68f44f398040,Inbound,Order Related,Customer Requested Modifications,Very good mem and instance solution ,5a4295e4-0daa-4c11-a92b-9b4f12cf805f,,30/08/2023 01:53,30/08/2023 01:57,30-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
641920c7-3c2f-4e05-bc04-b7a2489ac47b,Inbound,Returns,Reverse Pickup Enquiry,,de44447c-88ab-4496-8517-5644c17632d2,,30/08/2023 11:11,30/08/2023 11:38,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
4c426281-12a0-417b-8319-1ea9c3462234,Inbound,Returns,Fraudulent User,,9f03f95b-6f23-4a21-8afe-5686be49d634,,30/08/2023 10:58,30/08/2023 11:08,30-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
94047fd7-4809-498d-a712-07b1437552ab,Inbound,Returns,Reverse Pickup Enquiry,,20030ba8-0e7e-4b37-bb17-7f0581498aec,,30/08/2023 15:08,30/08/2023 15:10,30-Aug-23,,,,,Hunter Hoffman,Brayden Wong,John Smith,>90,Morning,5
26ee67be-a7e0-4853-bb4d-cc280c9f38a8,Inbound,Returns,Missing,,fca70760-3853-4265-ac7b-09e20abd0cbb,,30/08/2023 15:50,30/08/2023 15:54,30-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
c39af234-90ea-4eb3-917f-c691aafe28ec,Inbound,Order Related,Delayed,,7fca7c9b-9758-4e9c-8e4d-de43f88c729e,08/08/2023 16:16,30/08/2023 10:37,30/08/2023 11:33,30-Aug-23,BARABANKI,Books & General merchandise,557,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
f2bbfcc4-7b14-46b3-afc7-3efa5783070d,Outcall,Returns,Reverse Pickup Enquiry,Just delivery status to be current time,db14d4f5-5f73-4eba-b5c3-5711e3f7b656,,30/08/2023 19:13,30/08/2023 19:26,30-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,4
df7be318-33ac-4e84-ae50-74c8c9f84d3a,Outcall,Cancellation,Not Needed,,42f4c0f3-f40f-4fa7-85d3-f0755d46773d,26/08/2023 14:13,30/08/2023 08:34,30/08/2023 08:36,30-Aug-23,LUDHIANA,Home,179,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
871c40ff-3ff7-4390-a002-c337064604a6,Outcall,Order Related,Order status enquiry,,34b9eab9-cb12-49ed-bacf-49b294ed1162,,30/08/2023 18:35,30/08/2023 18:36,30-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
a17ebce2-e482-411f-a46e-d1774fe91bad,Inbound,Returns,Missing,,d8199668-7493-4e7a-b921-154c6e7d553a,,30/08/2023 15:21,30/08/2023 15:27,30-Aug-23,,,,,Casey Page,Emily Yamashita,Michael Lee,>90,Morning,4
3b9b4715-ee38-4e7c-a0be-ac452e5b990a,Outcall,Order Related,Priority delivery,,840ad12e-3459-435e-b3db-3ba45d48fd04,24/08/2023 21:00,29/08/2023 21:36,30/08/2023 02:59,30-Aug-23,DEHRADUN,LifeStyle,741,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
2da42b1c-7bd7-4b6a-9d49-bcbf4419c5de,Outcall,Order Related,Order status enquiry,,185dc5f8-044d-4a3c-b18c-916894bc8ea7,,30/08/2023 19:47,30/08/2023 19:49,30-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
d7e71fc2-3dae-489f-93b6-e92d6f3d7d24,Inbound,Returns,Missing,Take care to deliver ordered product as described in the app.,b3e2b252-6331-43d2-a929-ff73e06ced95,,30/08/2023 14:05,30/08/2023 14:10,30-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
a1181337-aaee-4598-bb02-77369431bbb8,Inbound,Order Related,Order status enquiry,,6b2fce95-ee7e-4774-a06c-31a6db30a2b5,,30/08/2023 10:55,30/08/2023 10:56,30-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
cea9d1dc-70dc-40d4-bd5f-bfed4cd8079e,Outcall,Shopzilla Related,General Enquiry,,a559fb27-bb2f-4e9e-83c8-fcd1f56159ab,,30/08/2023 17:33,30/08/2023 18:42,30-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
b0729534-05fb-446c-ab3b-93cc27e8800f,Outcall,Order Related,Installation/demo,,743843c7-5f96-477e-a14c-8b48475b3106,,30/08/2023 18:47,30/08/2023 19:05,30-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,2
b445d5d5-e383-445e-b736-14ec86bfb030,Outcall,Returns,Reverse Pickup Enquiry,,ade9b285-cfc9-470a-823e-f1e72db75cc1,,30/08/2023 09:07,30/08/2023 10:30,30-Aug-23,,,,,Brett Smith,Dylan Kim,Michael Lee,>90,Morning,5
a718964a-4d75-41bd-8d48-512e1b303b74,Inbound,Returns,Reverse Pickup Enquiry,Good ,74c8bb89-1a73-466e-b298-a40e86039c09,,30/08/2023 11:32,30/08/2023 11:39,30-Aug-23,,,,,Trevor Turner,Olivia Wang,Emily Chen,31-60,Evening,5
2a063d33-99f7-4144-af2e-90eca4fdb8ff,Outcall,Returns,Reverse Pickup Enquiry,,88ba9873-8426-446b-b381-4d66d0270d85,,30/08/2023 20:59,30/08/2023 21:00,30-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
e687844e-d73b-47a9-8a2d-f85c5d337149,Inbound,Cancellation,Not Needed,,2966673a-e8b1-4cf0-bdbc-0ac039672357,,29/08/2023 18:17,30/08/2023 12:56,30-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
973be128-67c7-4408-afb0-0dbbd8a7fed9,Email,Order Related,Delayed,,c948f311-1ff4-4fed-ada9-34d186b183aa,,30/08/2023 16:18,30/08/2023 16:33,30-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
5e371b32-40d3-4f7a-bdaa-d34a207a87a1,Inbound,Returns,Missing,,51b6a082-0e71-4e02-95cf-9ef312ee0a12,,30/08/2023 09:13,30/08/2023 09:26,30-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
f517a7ae-6f13-4ca3-b5f3-61842b70a10c,Inbound,Returns,Missing,Behavior  is very good I am satisfied your concern thanks Shopzilla ,890c1538-5d27-4ef6-b4da-051868f684f5,,30/08/2023 12:35,30/08/2023 12:39,30-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
319fb7eb-e7ce-40c4-8895-0aec20badc74,Inbound,Refund Related,Refund Related Issues,Mera pement so nhi kar rha h,31e486f0-f679-49ae-9b11-ec75f1de3004,,30/08/2023 13:07,30/08/2023 13:09,30-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,1
5b2f0d4e-daa9-475f-a287-b69e2b45dfc9,Outcall,Returns,Return request,,af1712a3-48e2-43ae-b1dd-7738a099fa3c,,30/08/2023 19:34,30/08/2023 19:40,30-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
87f4bfb5-fa03-4c70-8b35-06a23aa45096,Inbound,Payments related,Online Payment Issues,Very good spot,98428472-6e25-4fe4-a23d-c98a02e23365,,30/08/2023 22:11,30/08/2023 22:14,30-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8eaf56ee-d6a3-440f-bb83-32e1581161a2,Outcall,Cancellation,Not Needed,Very good customer care service amd thanks sir for this time take me a time,23348e37-1ec9-4d6b-8965-67d420cb8bfb,,30/08/2023 01:39,30/08/2023 01:42,30-Aug-23,,,,,Keith Hall,Jackson Park,William Kim,On Job Training,Morning,5
3e9db115-0efd-4ea8-a3e5-28a11331d308,Inbound,Returns,Fraudulent User,,63c45877-af55-428b-a320-06b73e6a7409,,30/08/2023 07:09,30/08/2023 11:41,30-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
19fc96a0-7985-4d2b-8ebf-d79ec96578b4,Outcall,Refund Related,Refund Enquiry,,a75e8563-b8dd-4830-a7e5-37b4c16a0635,,30/08/2023 19:38,30/08/2023 20:03,30-Aug-23,,,,,David Parker,Harper Wong,Emily Chen,31-60,Afternoon,5
fab12cd2-f654-4bd7-b4a3-e54d7a73b311,Outcall,Returns,Wrong,Excellent,09e9de94-8739-444b-b112-bae505635b8d,,30/08/2023 20:55,30/08/2023 20:56,30-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
d635f81a-da44-4116-b19f-019523aca947,Inbound,Returns,Reverse Pickup Enquiry,Good ,b0ad945b-53e0-4a2f-989f-5c40c29fae50,19/08/2023 22:22,30/08/2023 11:26,30/08/2023 11:26,30-Aug-23,HAMIRPUR,LifeStyle,1559,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
78e03940-4ecc-4f01-ac53-744a2047eb2d,Inbound,Refund Related,Refund Enquiry,,2d059f76-12f1-4df5-9a1f-4a67b1b915aa,,29/08/2023 08:52,30/08/2023 21:08,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
a7b3d586-85e5-4b38-8f94-d88857a50a2c,Inbound,Order Related,Delayed,,c05fd087-8c0a-4112-a3e7-195b79e565b0,,30/08/2023 08:08,30/08/2023 08:09,30-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
36b17438-a912-4118-b443-132065b5fdf5,Inbound,Returns,Return request,,04fe0be2-195a-4730-a9be-3ab6512a4a1a,,30/08/2023 09:05,30/08/2023 09:08,30-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
f8e37972-b3e3-4c24-aabe-60a5f58ebb50,Inbound,Returns,Fraudulent User,I would like to thanks to Deepika for address and resolve my query regarding wrong and damaged product return in a very professional and supportive mannerThese people make Shopzilla our first choiceThank you Deepika??Thanks Shopzilla ??,5fcb1663-15cf-4d21-8b05-f12326bb3c22,,30/08/2023 11:17,30/08/2023 11:20,30-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
e7b2c687-2ef8-47f7-9c29-70e95413e938,Outcall,Returns,Return request,Very good ,671ae23b-8414-42f2-9551-65ee224871f1,19/08/2023 22:03,30/08/2023 18:11,30/08/2023 18:27,30-Aug-23,DEORIA,Affiliates,509,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
a60f7ad4-1fe1-47fb-83ce-64f1d94e1570,Outcall,Returns,Reverse Pickup Enquiry,Very very good executive talking and supporting Shweta madam ????????,2bf843e8-a907-4406-9b3d-ce05d06772e0,,30/08/2023 21:22,30/08/2023 21:22,30-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
6b231882-95ad-4a72-baba-e64a86ce609d,Inbound,Order Related,Delayed,,dcd6a82b-d30e-45b9-a346-d334f4ab7566,,30/08/2023 08:51,30/08/2023 09:29,30-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
f2eee483-ead9-4071-acc0-6f30a86594e1,Inbound,Order Related,Delayed,,19453c8c-41e3-4a22-9234-72da59bae64b,25/07/2023 11:33,29/08/2023 22:43,30/08/2023 09:28,30-Aug-23,PUNE,LifeStyle,345,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,1
d697921c-322d-4b60-aebc-679442b365f2,Outcall,Payments related,Payment related Queries,,698d13fe-cf5d-4feb-8d1f-87718ef0e24a,,30/08/2023 10:54,30/08/2023 11:30,30-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
cf415861-745d-4428-bb8b-b890cdace87f,Outcall,Order Related,Order status enquiry,,eeb3d077-9f9e-4813-9370-f3f40db49c69,,30/08/2023 12:12,30/08/2023 12:32,30-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
9c0a3f5f-2eac-47ed-8efe-37d5f22263f9,Inbound,Returns,Reverse Pickup Enquiry,,63dcbe53-2bea-4479-820b-587302c9b8a6,,30/08/2023 09:29,30/08/2023 09:34,30-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
b9c2514c-ddfd-40b1-a16f-234adb5b55d4,Inbound,Order Related,Order status enquiry,,0c77632e-a5de-40eb-9750-b47c5564199a,,30/08/2023 10:37,30/08/2023 11:12,30-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2f236294-0713-4f70-90fa-4120e8eceeb1,Inbound,Returns,Reverse Pickup Enquiry,,99af0e41-54cc-46f1-be85-9d603d53cca3,,30/08/2023 13:52,30/08/2023 13:55,30-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
208a2083-3b1a-47a2-9331-dd5bcc2353d4,Outcall,Returns,Service Centres Related,Some time product\u2019s companies not responding  than Shopzilla take to respond on it,047a0b39-0395-40ea-a5ac-84f580b6a88e,,30/08/2023 17:59,30/08/2023 18:00,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
259bd62e-c075-4bb8-957b-08acb4174fa6,Inbound,Returns,Return request,,77888391-6c1b-45e1-b71f-0816764d7075,,30/08/2023 07:44,30/08/2023 07:53,30-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,4
95608f00-20e5-4c24-ab84-98d64757cc53,Outcall,Order Related,Order status enquiry,,34c7840e-757b-492c-a7ed-33d1b25364cf,,30/08/2023 10:57,30/08/2023 11:40,30-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
83e33ee6-44c7-4562-b8b6-60ba2f95b95a,Inbound,Order Related,Customer Requested Modifications,,d486c0ad-0bc4-4ddc-9885-4dcf6a4029a9,,30/08/2023 13:39,30/08/2023 13:41,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
fac3f466-980c-40d5-9c1c-0ba88329e3ac,Outcall,Returns,Wrong,,fd9f2959-55fb-4892-b804-0acb356acfe3,22/08/2023 21:03,30/08/2023 17:28,30/08/2023 19:17,30-Aug-23,ALLAHABAD,LifeStyle,1391,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
cea7422a-93f1-4dc4-8f34-c157d797dac1,Inbound,Returns,Return request,Please provide Feedback on App Easily ,ac56e44c-800a-44bc-9589-6d65688511dc,,30/08/2023 02:56,30/08/2023 03:17,30-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b28af0d4-3edd-4b3a-a4cc-e9fd6c1c2616,Inbound,Returns,Return request,,798490c1-0b02-49c6-9c64-822a2a8093a9,,30/08/2023 10:02,30/08/2023 10:04,30-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,4
92977f9d-bb24-4038-b4aa-9182f9fe1a5a,Outcall,Returns,Return request,,92c9b23e-859e-45df-a799-77b2af66917a,,30/08/2023 20:40,30/08/2023 21:11,30-Aug-23,,,,,Angela Booker MD,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
cb0c1bb4-a1bb-452f-9afe-bf1a99fcaeda,Inbound,Product Queries,Product Specific Information,,7d6d5324-89ef-4ed0-845d-fea0e4608f09,,30/08/2023 23:17,30/08/2023 23:28,30-Aug-23,,,,,Patricia Holmes,Emma Park,John Smith,>90,Morning,5
a62d133c-f9bb-4f1c-854b-2486b870db8f,Email,Order Related,Delayed,Raj,9d2002a4-5c63-488b-9644-1f4eadd721ce,18/08/2023 11:45,30/08/2023 11:07,30/08/2023 11:09,30-Aug-23,SURAT,Books & General merchandise,134,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
bb5edecb-6be3-4a1c-9034-983a471a5659,Inbound,Refund Related,Refund Enquiry,,6e1d491a-f515-4d88-b82b-4399ca9e0a13,,30/08/2023 08:17,30/08/2023 08:22,30-Aug-23,,,,,Todd Floyd,Ethan Nakamura,Emily Chen,0-30,Evening,5
0f6a5c11-53e9-4856-9bac-088db8bbe9d2,Inbound,Order Related,Delayed,,4c135cb1-51f0-4b49-a404-fdd71b0522e2,,30/08/2023 09:03,30/08/2023 11:37,30-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
8dbc7acf-2686-48ca-9543-eb1995328904,Inbound,Refund Related,Refund Related Issues,Not good,422bb096-78fb-4e34-9c47-8384721034de,,30/08/2023 09:36,30/08/2023 09:39,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
d8a108ee-4af9-44ae-ae55-5e4d78c27a31,Outcall,Order Related,Order status enquiry,,b07074a5-c897-49b2-80dd-71e506aec34a,,30/08/2023 18:51,30/08/2023 18:53,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
a9e2ccfa-8314-421d-baa7-558099662899,Inbound,Returns,Reverse Pickup Enquiry,,7de292f1-e075-4ec9-a431-1037b10f9282,,30/08/2023 14:44,30/08/2023 14:48,30-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
7f3b891c-4681-4cf6-82f3-eb107c8447c9,Outcall,Returns,Reverse Pickup Enquiry,,335afb9e-939f-46b3-bf17-07a6e3cc86e2,,30/08/2023 13:18,30/08/2023 15:27,30-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
2c318270-7b8a-4577-b10e-8f76eca289ff,Outcall,Order Related,Order status enquiry,,edf407ad-bef3-4dcc-b806-1e2a2e7aa9d4,,30/08/2023 19:52,30/08/2023 19:53,30-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
4918b6b5-088d-4d05-a394-58ca7dec498b,Outcall,Returns,Reverse Pickup Enquiry,,b3d53871-9204-42e8-ad1d-daccc967a6ae,13/08/2023 10:02,30/08/2023 09:47,30/08/2023 09:54,30-Aug-23,KISHANGANJ,Electronics,1999,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
aced9bdd-de15-4d4d-a34a-2837240b4071,Outcall,Returns,Wrong,no,71f4083b-1fa5-47dd-8fc3-3db6edcd4b8f,,30/08/2023 18:13,30/08/2023 18:43,30-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
1f5fce4e-ec99-419b-9bd0-ec63e224948d,Outcall,Returns,Wrong,Good,c83625b4-5cfb-4786-a31d-492a4a0cbe7a,,30/08/2023 18:15,30/08/2023 18:16,30-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
cdb7cb67-940b-44b0-ac09-163ffed6616a,Inbound,Refund Related,Refund Related Issues,,78672d91-ef06-4cce-9fbb-2d5a8f691fe2,,30/08/2023 11:06,30/08/2023 13:26,30-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
d4b1b246-8ff0-44b5-aa32-435dc4775194,Inbound,Order Related,Order status enquiry,Thank you ,6a7b52fe-e0fe-4fb1-82c2-3e08a40480ba,,30/08/2023 08:21,30/08/2023 09:02,30-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b60a55da-f894-4c98-b6f1-aa020ca7c645,Outcall,Order Related,Invoice request,,9b5f66c5-cace-4413-be09-6dccf1134202,,30/08/2023 17:52,30/08/2023 17:58,30-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
695ffc5a-22d7-49fb-a1cc-db4bf34c148c,Inbound,Returns,Return request,,ee828a46-0001-450f-b1b1-2255605fa1c1,,30/08/2023 14:26,30/08/2023 14:37,30-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
5f954ede-72ca-4ab4-9de9-9672d5b03517,Inbound,Shopzilla Related,Signup Issues,Direct contact of customer care ,889d010a-217d-45b6-9448-3d9e259d8d06,,30/08/2023 22:22,30/08/2023 22:26,30-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
0e1c09d6-5ec4-4b28-bb9f-70c4b578883b,Inbound,Returns,Missing,Good saeivse ,e89de437-1bfe-4abc-aa2b-39f07c3ca0ae,,30/08/2023 13:10,30/08/2023 13:36,30-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
de1bb6ca-2bc5-4bfd-b5f9-538c593963a9,Inbound,Returns,Return request,Very good ,9219dabf-89e8-4d2a-a138-8ffc04d8378f,,30/08/2023 21:54,30/08/2023 21:56,30-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
e54a17e7-c518-4869-8f5e-a8dab88d4d32,Inbound,Returns,Return request,,9b8cae49-256c-47bb-a633-7746298a29f4,,30/08/2023 09:40,30/08/2023 09:46,30-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
f19f683a-9880-41ac-ad46-86d4cabbf69b,Outcall,Returns,Return request,Good,454b7c34-962d-4915-a402-4db268c96da9,,30/08/2023 11:04,30/08/2023 11:10,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
e3d2d06f-b748-4b05-90f6-8f93a56c6d3a,Outcall,Product Queries,Product Specific Information,Awesome and loveable ,79ceee7e-b4ef-4bd3-8c15-5a067d4a1e62,,30/08/2023 11:21,30/08/2023 11:23,30-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
291e6b4b-b75f-449b-8040-68f557d368d2,Outcall,Cancellation,Not Needed,,1aaf393f-52af-4ffa-9580-6029d838a59d,,30/08/2023 16:13,30/08/2023 16:18,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
617bb503-9c2f-4e76-9622-dc2d84b667bb,Email,Returns,Reverse Pickup Enquiry,Very bad,17e15623-2a5c-4f45-b7e3-7609216c2b0e,14/08/2023 11:42,30/08/2023 11:59,30/08/2023 12:01,30-Aug-23,NEW DELHI,Books & General merchandise,1919,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,1
1827aba6-b795-4d8f-828e-99cd1b6e8b91,Outcall,Order Related,Order status enquiry,Satisfy,3b9a6275-154d-413f-9401-5b3b89401077,,30/08/2023 08:04,30/08/2023 08:06,30-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
5f353acb-52d4-423a-878b-dcaefcdc82dc,Outcall,Returns,Reverse Pickup Enquiry,,0d649630-c205-4e43-a9e7-6551a23f2bf9,,30/08/2023 19:29,30/08/2023 19:32,30-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
3b02137d-f24c-4ca1-bf76-8de46058963c,Email,Returns,Reverse Pickup Enquiry,,6ad31bcc-518f-45a8-815f-7e997e0c14d3,17/08/2023 12:26,30/08/2023 15:04,30/08/2023 15:11,30-Aug-23,Titilagarh,LifeStyle,355,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
ff928982-940a-4078-9ad3-b95bf1543333,Inbound,Returns,Damaged,,09c4f364-414d-48b0-8dbf-09d6e64fe68c,,30/08/2023 12:51,30/08/2023 12:54,30-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
b9befeb9-bbef-4d71-ac39-17cb766f562e,Outcall,Order Related,Order status enquiry,,4fe07417-be91-4f2f-988c-ca495a480cc8,,30/08/2023 21:46,30/08/2023 21:46,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
6f3c0d50-97f5-48fc-8613-f094f8f91452,Inbound,Order Related,Delayed,,e6430501-5e6f-45e4-b5ba-08d1e3717dcd,17/08/2023 12:41,30/08/2023 08:06,30/08/2023 08:33,30-Aug-23,GHAZIPUR,Home,212,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
471ca4bb-554a-490c-a89b-d19d00aaa752,Inbound,Returns,Reverse Pickup Enquiry,,f8dc973d-b36f-4507-94e8-5d8bd5ff02db,,30/08/2023 15:46,30/08/2023 15:49,30-Aug-23,,,,457,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
e266a189-ca46-4ec7-928f-e3d8e8df35f5,Outcall,Order Related,Order status enquiry,,fc2d0c6d-2804-4daa-8ac4-6c4d04109a0e,,30/08/2023 17:44,30/08/2023 18:05,30-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0ac7d9ae-ba07-4c05-8756-e9015a264b31,Outcall,Order Related,Installation/demo,,a57ad01c-54e5-4878-8cf0-bef152f20854,,30/08/2023 19:53,30/08/2023 20:00,30-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
0c0ec873-4f84-41f9-bf3d-e5b1e776fa10,Email,Returns,Reverse Pickup Enquiry,,bc8cd22a-176e-48a5-b480-ef3800bf27e8,,30/08/2023 18:29,30/08/2023 18:40,30-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
c47dbf41-813d-487d-9536-4928952ce335,Inbound,Returns,Product related Issues,Good,0f568a9d-2ace-4f75-9b5e-836ccd0ebe68,,29/08/2023 22:57,30/08/2023 01:18,30-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6b6c1d5a-9bbd-4c8f-bfd6-5388c5693e97,Outcall,Returns,Return request,,05dd91a9-ead2-49c0-9965-096c0f5bb18c,,30/08/2023 12:14,30/08/2023 12:20,30-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d88dd2fe-1b4b-4e0a-9754-453d618e6b85,Inbound,Returns,Return request,Check Products Quality Before Sale ,8eeb29da-06fd-4bf3-9585-ff946705ab6d,,30/08/2023 13:34,30/08/2023 14:10,30-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
37b2b39a-dd09-407f-9a23-a2c23eca3908,Inbound,Shopzilla Related,General Enquiry,,1bdd4d3d-6093-4530-bf48-5798a2afd8eb,,30/08/2023 13:55,30/08/2023 13:56,30-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
f0877053-ba0c-41a0-8c77-d9e5816ecef6,Outcall,Returns,Return request,,df6483ac-a073-4813-9e22-c89fa263dd1e,,30/08/2023 19:46,30/08/2023 22:58,30-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
14ade5d2-a780-4eec-9d03-e295b0663bda,Outcall,Returns,Return request,,5d766987-6b56-4117-9a78-dbd86681713d,,30/08/2023 18:24,30/08/2023 18:26,30-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
adf4e439-a28b-4309-9bd4-11b491880710,Outcall,Shopzilla Related,Shopzila Premium Related,,aa671745-e891-43fc-b3e5-6ca2b6c72227,,30/08/2023 21:47,30/08/2023 23:57,30-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
0fcd27fb-4dc5-4e31-b67a-e03808a3bac0,Inbound,Returns,Return request,Thanks ,5c08ab08-e949-4260-a8d4-af1b6eb8af9e,,30/08/2023 08:55,30/08/2023 08:56,30-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
c20fbad7-a6ad-4a70-b6a6-c04329817372,Inbound,Returns,Product related Issues,,affba436-6596-42de-bf15-254805b24ed7,,30/08/2023 16:00,30/08/2023 16:02,30-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
e063dede-6405-487a-a94c-206655cc133c,Outcall,Refund Related,Refund Enquiry,,29eacc00-594a-49d3-8f31-e27e57c6cacf,,30/08/2023 21:20,30/08/2023 21:22,30-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
bad4fa28-cfe2-4163-a95f-72818fc546c8,Inbound,Returns,Wrong,,3bbd7389-25e6-4e9b-9c15-12501033f063,,29/08/2023 23:03,30/08/2023 00:57,30-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
db926b14-522c-4b51-a20d-f44f8b1d7e3f,Email,Payments related,Online Payment Issues,,9958b32f-8ef1-4278-b8f4-34fcda3bb6e6,,30/08/2023 12:53,30/08/2023 12:56,30-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
5a511605-e573-4a51-b2ed-d044cf354547,Inbound,Returns,Reverse Pickup Enquiry,,4daef744-e78e-452e-a8c6-7aff37362bce,,30/08/2023 13:02,30/08/2023 13:04,30-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
6116ca92-2502-4a61-bca2-e7f6f2b66127,Outcall,Returns,Reverse Pickup Enquiry,Best,13581064-3351-4e8f-a521-1b1b0dfbec82,,30/08/2023 17:40,30/08/2023 17:44,30-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
e6f32477-fda3-4713-8de0-bdcde7ad2d2f,Outcall,Shopzilla Related,General Enquiry,,d024cd3d-902b-468a-b002-9f0c2d6da843,,30/08/2023 17:28,30/08/2023 17:29,30-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
35ad4e2f-6734-49ed-bb3d-d6c7abff69c9,Outcall,Order Related,Priority delivery,Nice,20608e0f-23a3-4344-91d4-b788151884e3,,30/08/2023 18:15,30/08/2023 18:16,30-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
833d5d2f-6662-4451-b823-87604f8fde9d,Outcall,Cancellation,Not Needed,,bf0470e0-267f-4e7e-9221-47274dda2f3c,26/08/2023 13:42,30/08/2023 10:24,30/08/2023 19:03,30-Aug-23,RANCHI,Books & General merchandise,242,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
9f0aed2a-096c-4012-b17f-7688184917da,Inbound,Shopzilla Related,General Enquiry,,78ef906f-83ee-4991-ba18-4dc0e85dd256,,30/08/2023 12:51,30/08/2023 12:56,30-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
eaa05ac2-4600-43f5-a329-b59f73e5c13d,Outcall,Returns,Wrong,,bfceb53b-522b-4df8-9727-0b7ec853b650,,30/08/2023 18:03,30/08/2023 18:05,30-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
6031b5a1-bcf5-4b0b-a573-57b8884b5bc3,Inbound,Returns,Reverse Pickup Enquiry,,a4303613-995a-4c91-861f-d22bb5c8abef,,30/08/2023 08:51,30/08/2023 08:53,30-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
9779e10b-f406-495b-825d-73dfef1f610a,Inbound,Order Related,Order status enquiry,,b4bc3205-6930-4943-a0e5-715b9c15a4e4,,30/08/2023 11:18,30/08/2023 18:15,30-Aug-23,,,,,Stephen Foster,Ethan Tan,William Kim,On Job Training,Morning,5
24bfaa23-af95-4db4-a2aa-8b2d108a5e50,Inbound,Order Related,Order status enquiry,,9277a2f4-d963-49af-b847-98238da40a7c,26/08/2023 16:43,30/08/2023 11:35,30/08/2023 11:38,30-Aug-23,PURNIA,Mobile,12999,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,3
8f6a14be-25e6-45b3-bb44-8a490f0e1d40,Outcall,Refund Related,Refund Enquiry,,6918dfa9-c1dd-43f1-9554-7203cd9fd083,23/08/2023 15:42,30/08/2023 16:33,30/08/2023 16:34,30-Aug-23,AHMED NAGAR,Books & General merchandise,328,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1e8c8a72-d50c-4203-9af7-ef0d9a7b07b5,Outcall,Refund Related,Refund Enquiry,Superb customer care service...,ac4ee1a0-14cd-4260-90f4-8d90786f6814,,30/08/2023 00:02,30/08/2023 00:08,30-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
1b5d107a-799b-4b20-b7e4-a9d65e24357f,Outcall,Product Queries,Product Specific Information,,3a0e6493-5c48-4dc7-be0e-4d66e557d8be,,30/08/2023 00:56,30/08/2023 01:03,30-Aug-23,,,,,Gregory Becker,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
6af4f110-9a01-4287-b698-d03af5ba71db,Email,Returns,Return request,,bdc8dbb7-763d-445d-bfbe-e06f7c12abb3,,30/08/2023 13:36,30/08/2023 13:41,30-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
70ff4c6c-2376-44fd-8116-8ac5ab274555,Inbound,Feedback,UnProfessional Behaviour,,691a811d-286d-4d2a-b76a-2a290ca3e4bd,,30/08/2023 23:05,30/08/2023 23:12,30-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,4
e4e3bbc6-2c27-4cb2-b257-2c98126a0daf,Email,Returns,Missing,,a0665017-5516-4126-a420-0cfeb48374f8,,30/08/2023 09:24,30/08/2023 11:15,30-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
2ccab7c0-3f29-4827-a8e7-2da6ec3a6407,Inbound,Payments related,Payment related Queries,Pay now option must be fixed.On cash on delivery service.,0552896b-dfe2-427b-bb95-6bd5c915e4b5,,30/08/2023 12:56,30/08/2023 13:10,30-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,4
8a44f290-a5bb-4b2f-8fd9-4c7bdd985aae,Outcall,Order Related,Order status enquiry,,f3bb70e9-e187-48d3-8cd8-7672ee931d28,,30/08/2023 10:44,30/08/2023 10:50,30-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
15fafcbc-c1eb-4937-96bd-ac1567265271,Outcall,Returns,Wrong,,15985886-482d-4f1e-b790-09c432d9e722,,30/08/2023 18:17,30/08/2023 21:59,30-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
62dec1fd-ba98-451c-9257-f3f75c28e9cb,Inbound,Returns,Return request,Very happyMy problem was solved,37be8190-f5d6-4067-9e1e-fea665228514,,30/08/2023 20:13,30/08/2023 20:17,30-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
35592478-b4a4-40d8-b9b3-abbe7c904296,Inbound,Order Related,Delayed,,1f191783-a2df-4605-b8a1-1a8667441fd4,23/08/2023 09:24,30/08/2023 13:24,30/08/2023 13:26,30-Aug-23,,LifeStyle,154,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
5876f95f-0dd0-4af6-8108-a62c0a42189b,Inbound,Returns,Reverse Pickup Enquiry,,522cd8d1-611e-4d4f-ba01-ecc49fd0591f,,30/08/2023 06:53,30/08/2023 06:53,30-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
30476737-569c-4dac-8218-f5fc5172ab10,Inbound,Order Related,Priority delivery,,8afc27b4-dff8-49ff-b005-b67d690a724d,,30/08/2023 11:24,30/08/2023 11:25,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,4
84d7cbc1-f119-4868-9019-fa66ba4edb88,Inbound,Returns,Exchange / Replacement,,f62d1be8-b727-4633-8d14-df2b00d606af,25/08/2023 15:56,28/08/2023 12:34,30/08/2023 10:58,30-Aug-23,KOTA,Mobile,29999,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
74d057c5-6ac3-44c3-a4c3-65fa3fa1e95f,Outcall,Order Related,Customer Requested Modifications,No,133cbafc-5d6b-4da0-8dcb-f3e7540a05b8,,30/08/2023 08:48,30/08/2023 09:05,30-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
8edc5ff2-5ee6-4237-8703-81bfd2ffc78d,Outcall,Feedback,UnProfessional Behaviour,Good service ,b97b3490-7711-46fc-a3ac-c585cfa9c78b,,30/08/2023 10:29,30/08/2023 11:00,30-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
043112de-bf28-44d8-92ed-b8c66dcb8895,Outcall,Order Related,Order status enquiry,Nice ?? help ,b6725892-f13f-4135-b80e-e9d0193330c0,,30/08/2023 18:14,30/08/2023 18:26,30-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
84e606fa-a069-4248-b514-00084f38c5d0,Outcall,Order Related,Installation/demo,,3370b198-e388-4079-99e2-cd6b281d5b10,,30/08/2023 17:47,30/08/2023 17:48,30-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
636d880c-ebd2-494c-b413-6023ab1690c5,Inbound,Shopzilla Related,General Enquiry,Shopzilla does not go with its own policy related to Shopzilla pay later.,a7c4e0a1-7843-406c-9e04-adabd81b1777,,30/08/2023 09:32,30/08/2023 09:34,30-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,1
6fcc05c2-682a-476e-b2af-141e6baf4a16,Inbound,Order Related,Delayed,,2e0dec44-95e9-4210-a854-29ea9cf740b0,,30/08/2023 12:11,30/08/2023 12:12,30-Aug-23,,,,,Sherry Hunt,Olivia Suzuki,John Smith,31-60,Morning,5
7ef011e1-6496-4cd4-961b-88f287a6a991,Outcall,Returns,Reverse Pickup Enquiry,Very good conversation customer service ,56a9d6c0-010a-457c-b7ed-4f3a9b827ff4,,30/08/2023 18:02,30/08/2023 18:05,30-Aug-23,,,,,Tammy Thomas,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d02bd06d-2533-428d-a557-719fc272f801,Inbound,Product Queries,Product Specific Information,,772382d1-003b-436f-a866-4d7d876862d7,,30/08/2023 22:24,30/08/2023 22:26,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,4
3407df47-b7e7-4d54-952c-eec979ddc27c,Outcall,Order Related,Delayed,,8041b0bd-eb80-48cd-a1c0-ae4574c19ac3,25/08/2023 18:34,30/08/2023 17:56,30/08/2023 17:57,30-Aug-23,MUMBAI,LifeStyle,319,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
ffad8736-90e2-4e4d-aacb-891018a308d4,Outcall,Feedback,UnProfessional Behaviour,,82656df6-455e-4033-b8fb-f39a09c7a19a,,30/08/2023 18:25,30/08/2023 18:28,30-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
3f836177-6a16-4369-a4e0-ceb1c895d691,Outcall,Order Related,Delayed,,da3e0f8f-101c-4ed1-bfc9-a1c21372bfd7,15/08/2023 21:53,30/08/2023 18:45,30/08/2023 18:47,30-Aug-23,KURNOOL,Affiliates,157,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
7b08c505-c0c4-4ac6-9eaf-bf4bd7a439a7,Outcall,Refund Related,Refund Related Issues,,0e82e585-fb96-44a7-988d-dd5ff41ca04e,,30/08/2023 18:08,30/08/2023 18:10,30-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
7408807c-9a61-4be4-9e81-4c03af639dc1,Inbound,Returns,Return request,App too good & all services very good & Helpful,a7991acb-0fe5-489f-832c-5ed2c3959ab3,,30/08/2023 21:15,30/08/2023 21:18,30-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
04b468b4-704e-4509-b0d0-a0dcd36bd899,Inbound,Order Related,Delayed,Very good,5325d96c-777c-46ad-a4e8-fe2407e77f27,19/08/2023 13:39,30/08/2023 10:58,30/08/2023 10:59,30-Aug-23,CACHAR,Home,216,,Kevin Cook,Mia Patel,John Smith,>90,Morning,5
b9e4bce4-8511-4898-bc21-53a7b747f822,Inbound,Order Related,Delayed,,97693378-2d34-4cbf-9058-d9d6f487ae93,,30/08/2023 11:43,30/08/2023 11:48,30-Aug-23,,,,,Russell Ramsey,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
06c7100c-19be-4086-b11a-845dd97e127c,Inbound,Shopzilla Related,General Enquiry,good service & good sport,cd5229f0-b255-4826-be9b-49a3270d84e9,,30/08/2023 12:44,30/08/2023 12:49,30-Aug-23,,,,527,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
36c9c363-aefb-4eed-b64b-cd580450c1da,Outcall,Returns,Reverse Pickup Enquiry,Good service ,ee7b5fc0-84c5-49ad-b6d8-5b6fd3b0bc7d,,30/08/2023 14:19,30/08/2023 14:36,30-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,4
66164d66-344d-4c08-9b50-50e057960bf2,Inbound,Returns,Return request,,7baeed3e-572e-4c20-9d32-cc115d34747d,09/08/2023 17:55,28/08/2023 20:54,30/08/2023 12:37,30-Aug-23,SAHARANPUR,Electronics,1399,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,1
53239fbe-3d61-4bac-a1a3-2895216902a4,Outcall,Order Related,Delayed,5rating good response ,f2393147-caa5-4b8c-b6ba-c00353e97dae,,30/08/2023 19:04,30/08/2023 19:09,30-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
0b5cd166-f550-407d-98a2-e78f2f09a15e,Inbound,Returns,Exchange / Replacement,,10426026-557f-466e-80a3-98b6270f0ab1,,29/08/2023 13:45,30/08/2023 18:23,30-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b9bfb90c-1d4e-489d-978c-e92b384fbbec,Inbound,Order Related,Order Verification,Thanks ,91c65e92-38f9-4cab-9dba-bdf8462912f3,,30/08/2023 22:56,30/08/2023 22:57,30-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f97f3052-db9a-4b16-a10d-41f38f361f09,Inbound,Returns,Reverse Pickup Enquiry,,0bf0a60e-55b3-4fa9-827a-fe13f347b8cf,,30/08/2023 11:17,30/08/2023 17:49,30-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,1
10f59344-9c97-4743-9b1e-31af511c4e8e,Outcall,Returns,Return request,,df42cdf0-1033-4525-8fac-aef6d2fe5946,,30/08/2023 14:38,30/08/2023 14:42,30-Aug-23,,,,,Adam Henderson,Ava Wong,William Kim,On Job Training,Evening,4
44fc4856-39dd-41aa-896a-a68637b37290,Inbound,Returns,Reverse Pickup Enquiry,Good job,e97b6eab-5f59-465f-809f-352210825037,,30/08/2023 15:26,30/08/2023 15:29,30-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
99cf03f2-c8f3-463a-afe6-e1958f704157,Inbound,Returns,Reverse Pickup Enquiry,,923b5eaf-383f-47ce-a76d-0f826a347ca5,,30/08/2023 09:59,30/08/2023 20:56,30-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
97a73fd7-450f-4696-8731-5a4d24fa2667,Outcall,Order Related,Priority delivery,,b2c17774-1ba8-4fcb-b6b2-b8fdb2bc89ca,,30/08/2023 10:14,30/08/2023 10:15,30-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
354d8e4e-285c-46e7-aaf7-669f52e5824a,Inbound,Product Queries,Product Specific Information,,cd45bb41-7554-4fae-ac0b-fe491db40bd2,,30/08/2023 13:10,30/08/2023 13:13,30-Aug-23,,,,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,5
f09c74cd-a779-4599-938f-80366636e001,Outcall,Payments related,Payment related Queries,,946544fa-f3fe-4823-a637-71db1ee4f5b5,,30/08/2023 19:50,30/08/2023 19:52,30-Aug-23,,,,,Richard Gordon,Zoe Yamamoto,John Smith,>90,Evening,5
3ddc4490-8bf7-4034-bf3a-064e31bd41b3,Inbound,Order Related,Customer Requested Modifications,,bbc9b4c2-3802-470a-b125-3ac36515dd95,28/08/2023 18:23,30/08/2023 13:55,30/08/2023 13:56,30-Aug-23,BINA,Mobile,67999,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
bf8eea20-35cd-46d4-871e-12ebb57441b1,Inbound,Returns,Missing,Very good,6a464ad1-bb96-4317-94e0-ebc81d3bcf53,,30/08/2023 05:57,30/08/2023 05:57,30-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
2a074dc6-ee25-4d8e-91bc-54648ea2c55d,Inbound,Returns,Reverse Pickup Enquiry,Nice,98da70e2-6039-4c87-8a05-6fbe7f8c1082,,30/08/2023 09:22,30/08/2023 09:25,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
89aab169-5169-475f-a579-5a5975e64c22,Inbound,Returns,Fraudulent User,,c8a26a91-ad01-41a1-ae8a-92c15edab569,,30/08/2023 15:24,30/08/2023 15:25,30-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
35fc5fe2-c00f-41f3-9055-839437a148c8,Outcall,Refund Related,Refund Related Issues,Best service ,de23d2f8-73b5-4aa9-aa92-36781f7b0c43,,30/08/2023 16:35,30/08/2023 16:36,30-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
1ee4273d-1e8b-4e75-b028-c69ab2b7aedb,Outcall,Order Related,Customer Requested Modifications,,4c05078b-e75a-46c8-97b8-5cd522334f78,22/08/2023 14:10,30/08/2023 18:02,30/08/2023 18:03,30-Aug-23,GREATER NOIDA,Books & General merchandise,22,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,3
a2dab755-37b8-4266-b476-f4a96001fd0d,Inbound,Order Related,Delayed,,b3a05a3e-3c4b-4253-937a-0df8c59a47be,,30/08/2023 09:59,30/08/2023 09:59,30-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
b96aa817-1b42-42f2-8155-d929db3701a0,Inbound,Order Related,Order status enquiry,,cbe0f347-75a8-41a1-a964-13ced996b3e0,,30/08/2023 07:23,30/08/2023 07:27,30-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
99ff82f3-51af-4eee-9008-920bbcea51c5,Inbound,Returns,Missing,Google man,3db61eb1-51a0-4cbb-a592-227c7e2f922a,,30/08/2023 12:53,30/08/2023 12:55,30-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dd722fda-4158-455d-8292-cc23043dba1d,Outcall,Order Related,Order status enquiry,Ok,93939be6-e622-4a34-9e4d-d96f1e9579a3,21/08/2023 17:46,30/08/2023 17:40,30/08/2023 17:41,30-Aug-23,PANVEL,Mobile,18999,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
3f4ee7fe-7c69-46f9-9b73-79c9661243a7,Outcall,Order Related,Delayed,Good service,49bd687c-812e-427b-b8ce-f868c998e55e,22/08/2023 17:40,30/08/2023 14:34,30/08/2023 14:40,30-Aug-23,CHENNAI,Home,276,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7a23f76f-7936-4e87-98ef-b14a1f577267,Inbound,Shopzilla Related,Shopzila Premium Related,,03f149f4-e5a3-4a54-ade5-8f2edc987630,,26/08/2023 21:35,30/08/2023 18:38,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
aef01fd3-0094-453d-bb87-d625044895b3,Inbound,Order Related,Order status enquiry,Good,0ab87d30-108e-4624-8b20-7d3c09e389ed,,30/08/2023 11:31,30/08/2023 11:32,30-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
62742db4-a005-4737-850e-70a7796a27bc,Outcall,Order Related,Delayed,,11c68308-2120-4b8c-a801-641448a4c38b,,30/08/2023 18:55,30/08/2023 19:07,30-Aug-23,,,,,Rachel Avila,Lucas Singh,John Smith,>90,Evening,5
8b3258ed-992d-49db-8752-45ba43448b0d,Inbound,Returns,Reverse Pickup Enquiry,,6e925652-e47e-497d-8468-5b39e0a865d8,,30/08/2023 10:22,30/08/2023 10:29,30-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
4ec3ded5-a1cf-4d40-8f40-36c5c0c8e99c,Outcall,Order Related,Seller Cancelled Order,,97b43349-8475-4d45-8041-87b9d0587a8b,,30/08/2023 16:34,30/08/2023 16:38,30-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,3
09bb2bbd-d220-4429-bcc3-db400648b297,Outcall,Returns,Reverse Pickup Enquiry,,901bf029-b5fa-46db-90eb-b44d6f4a901f,,30/08/2023 19:18,30/08/2023 19:20,30-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,4
8254c795-7605-431f-8e1a-ac86754315c9,Outcall,Order Related,Installation/demo,,386db1eb-74e6-4a57-9fa2-9c23a1b24ccc,,30/08/2023 20:01,30/08/2023 20:03,30-Aug-23,,,,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
b220a14e-e646-4ea8-8ffc-e44b9bc1ed8c,Email,Order Related,Delayed,,d0987086-de7c-41c6-915d-50c30a91a6b1,25/08/2023 21:58,29/08/2023 18:45,30/08/2023 02:19,30-Aug-23,KORDHA,Books & General merchandise,315,,Tina Roberts,Wyatt Kim,Michael Lee,31-60,Evening,5
f73e16ae-056d-40f0-ae74-d5a5dd70e4a7,Inbound,Order Related,Installation/demo,,a0d00a1c-0678-456a-8ca0-c2ac2c7b5573,,29/08/2023 15:05,30/08/2023 12:10,30-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
d0c97281-95ca-4b37-8e13-e28ea42ceddb,Inbound,Returns,Reverse Pickup Enquiry,Worst services by Shopzilla,ae0c591b-bae6-43cf-adb3-d72c1439a360,,30/08/2023 11:24,30/08/2023 11:29,30-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,1
2c02ebc7-cc51-4b72-a79f-8d4a480744d6,Outcall,Order Related,Customer Requested Modifications,,a27e198c-4de3-412a-aced-b235934f44ae,,30/08/2023 19:39,30/08/2023 19:41,30-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
14803c44-fcfa-4714-8ead-b235d2d027e9,Outcall,Order Related,Order status enquiry,,31cdac2a-4d00-4e78-916f-ea95597f4baf,,29/08/2023 19:26,30/08/2023 06:49,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
27464ff0-fa65-499d-ba71-26a1419b40ab,Email,Order Related,Delayed,,72827d3a-5a2f-41bf-97f0-bc10bace56c7,,30/08/2023 21:13,30/08/2023 21:15,30-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
701f06be-72be-47f5-94cf-0955c133fb7d,Outcall,Returns,Service Centres Related,Good,823cf18d-315c-4846-9a25-09aad120d963,,30/08/2023 10:00,30/08/2023 10:09,30-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
ee9ff9d4-8d46-4801-a15f-d81cc06da82b,Inbound,Payments related,Payment pending,,d4e19b50-d3f7-4f80-a73d-145a5e1e483e,,30/08/2023 16:00,30/08/2023 16:01,30-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
a7889cb1-a1bd-4997-858d-ea5d0c125ec8,Inbound,Order Related,Delayed,??,e5df5e6c-18e0-4a03-acf2-ce3c6a24ee99,,30/08/2023 09:48,30/08/2023 09:51,30-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,4
b6772c27-b024-49f9-8236-0ea19fe079db,Inbound,Refund Related,Refund Related Issues,,85a08ddf-32e6-4a05-9630-b58b64e7cbcc,,30/08/2023 14:12,30/08/2023 15:08,30-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,1
74088518-dd09-4d4a-8cee-302f64d18861,Outcall,Order Related,Delayed,,cca4cc23-ac68-4f4d-94ec-5a97adbac297,,30/08/2023 18:18,30/08/2023 19:04,30-Aug-23,,,,,Travis Jones,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
1df68f8a-118c-4254-8f54-b9b4a53c1ce8,Inbound,Order Related,Order status enquiry,Welcome ,88993bca-0acc-4984-80c4-999ab3cac036,,30/08/2023 22:58,30/08/2023 23:02,30-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
a3d6b9cd-ed7f-4ed1-95af-2d5fb7bf774f,Inbound,Returns,Return request,Good,0778aeb5-b0a4-469d-b9bd-e01c0296cce5,,30/08/2023 11:54,30/08/2023 11:54,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
b1cefd77-18e1-4ace-aa02-21a34db9c9ad,Outcall,Returns,Reverse Pickup Enquiry,,6d6f0ea1-d624-4c7f-a49b-526320ae8b73,,30/08/2023 21:22,30/08/2023 21:39,30-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
b618d82d-0caf-4a43-a1e9-bb3b234f9bde,Inbound,Feedback,UnProfessional Behaviour,,fcd0674c-c029-47fa-b0f2-e58b39fedba3,,30/08/2023 08:53,30/08/2023 09:04,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
9426c9c2-207d-4b11-a444-94ab857a2d1c,Outcall,Returns,Reverse Pickup Enquiry,,2f934e9e-8747-4942-8abe-95fce5cbb1a7,,29/08/2023 19:36,30/08/2023 10:51,30-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
d61c2a79-53e8-422d-bc88-936316cb0e16,Inbound,Returns,Reverse Pickup Enquiry,Nice,c48cd01d-cdaa-4abe-92fe-211630224cd8,,30/08/2023 11:56,30/08/2023 11:56,30-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
112a2048-0ced-49d9-b66b-56835be146fe,Outcall,Returns,Fraudulent User,,447755e2-f681-4c74-be97-e119d1ec0daa,,30/08/2023 18:46,30/08/2023 21:03,30-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
bfdc9a2b-a7f1-4bd9-87f7-cd76c766936a,Outcall,Order Related,Priority delivery,,9d264d58-91c4-4e19-ac8c-12e9bee2dc2f,,30/08/2023 19:49,30/08/2023 19:49,30-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
73cd19e4-47e4-494a-b850-a12901da39db,Outcall,Shopzilla Related,Signup Issues,,060f4fcc-6f21-49f7-b66d-361b0e6d13de,,30/08/2023 20:06,30/08/2023 20:08,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
ced4d404-c619-4aa7-b2bd-5ef3762a92de,Outcall,Refund Related,Refund Enquiry,,9ee672d3-3bc6-47d6-9dcf-eb1f62f80d4b,,30/08/2023 20:36,30/08/2023 20:39,30-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
1400b3de-09fc-4522-beb7-e3a6a14f4cc2,Email,Order Related,Delayed,,206fbbdd-91e6-4d57-9cc7-699d53b28ef0,04/08/2023 19:45,30/08/2023 13:52,30/08/2023 14:26,30-Aug-23,SASARAM,Books & General merchandise,135,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,4
a14ab81c-9436-48a6-9688-4a3b6ebd6383,Inbound,Order Related,Priority delivery,Good ,cf6408b7-ff54-4831-bb87-9c0ae4d09e70,,30/08/2023 09:27,30/08/2023 09:34,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
42148597-f33b-46c5-bb88-c8b3f2e5842b,Inbound,Returns,Return request,  friendly staff ,8df737d6-8a14-445f-a09a-0f7b58e8c4fe,,30/08/2023 10:50,30/08/2023 10:52,30-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ae664234-16e9-4501-a7c6-c02a44785a3e,Email,Returns,Fraudulent User,Good,6ad6e968-678e-454d-b51c-78d6ee340876,,30/08/2023 10:48,30/08/2023 11:03,30-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
f0cd2e25-c5b5-4255-a8d9-38264eff3a62,Inbound,Returns,Fraudulent User,,efe632c8-4ced-4f96-a25f-83589368d5a8,,29/08/2023 10:17,30/08/2023 08:12,30-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
50dc3bd6-3a06-4f20-b581-b72af7fd6aad,Inbound,Product Queries,Product Specific Information,,e88dafc9-00df-42bd-8e6a-be84505389b3,,30/08/2023 10:32,30/08/2023 10:33,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
3de0ecac-e10e-490e-898d-74053a53c483,Inbound,Order Related,Delayed,,c75a892d-d105-44d8-a67c-021d55b2a42e,,30/08/2023 12:24,30/08/2023 16:26,30-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a3f671fb-bc88-4259-8dab-96674279a113,Inbound,Order Related,Priority delivery,,09a2b236-94b6-429c-a27e-4b8e032d0d4b,,30/08/2023 22:01,30/08/2023 22:02,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
d6ebbb6e-17b1-47f4-92c3-f2ae2083e721,Inbound,Returns,Return request,,c5df24a4-0ece-4428-82a2-560ce69e897b,,30/08/2023 13:17,30/08/2023 13:21,30-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
dc79c824-f922-4f67-a1cf-273da414c423,Outcall,Returns,Return request,,deca5db9-dbb5-4e02-8680-de160413914e,,30/08/2023 16:21,30/08/2023 16:22,30-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
141d69e4-e62e-4a0f-8570-3cc844bb5fa0,Outcall,Order Related,Priority delivery,I felt good after talking to you because my problem was solved. But please postpone my delivery till tomorrow.,9b493b14-ea44-49ae-a7ff-b20b1df044ca,,30/08/2023 20:02,30/08/2023 20:03,30-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
c0e7d361-ca07-45d5-8d3b-5645b35d1925,Inbound,Product Queries,Product Specific Information,,a72c5e08-a289-45ca-aeb7-45e603fbd53c,,30/08/2023 10:21,30/08/2023 11:26,30-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
984c0365-841d-4c93-82b6-3c596aca2aea,Outcall,Returns,Reverse Pickup Enquiry,,b9f23fcf-e9f0-43a5-8d62-e98bc78f5256,,30/08/2023 19:49,30/08/2023 19:52,30-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
82ff96ab-586a-4e5f-a5aa-f9f983422d9e,Inbound,Returns,Reverse Pickup Enquiry,Good,a0083bf6-3878-46fd-918f-ae1a00239098,,29/08/2023 20:22,30/08/2023 11:58,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
5d17802f-c8f9-4d30-a174-7ab26ddd0ed9,Inbound,Order Related,Delayed,Good ,810a3d72-ac66-4fb7-b271-c6c2aa4ce8bd,,30/08/2023 09:45,30/08/2023 09:48,30-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
bd0ad26a-cf96-4c79-bad3-3ac36ecbbaed,Inbound,Order Related,Invoice request,Everything is fine ,2e4e0adb-48cb-4f69-bf61-2c46445f43ea,,30/08/2023 11:30,30/08/2023 11:33,30-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
be2eaccf-39e6-4565-8592-a5085dbefbc9,Inbound,Order Related,Installation/demo,Need to improve the policy ,ed9ee5af-4e5f-4d22-840b-596fdf844f69,,30/08/2023 14:09,30/08/2023 14:57,30-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
d4d343ba-0eb1-4db4-9891-ac2c75a8e058,Inbound,Returns,Fraudulent User,Very good,7e6c8eda-3eb5-411e-a103-1dd6bf7171d3,18/08/2023 00:52,30/08/2023 23:32,30/08/2023 23:38,30-Aug-23,HARSUD,Books & General merchandise,5499,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
39812f9e-f99e-4155-a2ec-2c0399f571a9,Inbound,Returns,Wrong,,b7379a98-37b4-4d9b-90ce-ee2c616159b1,,30/08/2023 22:48,30/08/2023 22:54,30-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
945128a1-b85f-42af-82a2-edef8ee22d06,Outcall,Returns,Reverse Pickup Enquiry,,ec81bddc-e128-46bc-acbb-1049cc9947cd,,30/08/2023 21:17,30/08/2023 21:18,30-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
779e2ab3-9be9-446f-b834-f43359ac898a,Inbound,Refund Related,Refund Enquiry,Right your Shopzilla,a72aba4f-1fe4-4f92-b5f6-cafd62487502,17/08/2023 22:26,30/08/2023 06:47,30/08/2023 06:50,30-Aug-23,RAJNANDGAON,LifeStyle,464,,Logan Barnett,William Park,John Smith,31-60,Morning,1
3ee6012e-e02f-434f-be31-e5fb8d1c3b9b,Outcall,Order Related,Order status enquiry,,e73e5dca-b991-4ad3-9d9a-74a18bf694de,26/08/2023 19:15,30/08/2023 13:11,30/08/2023 13:16,30-Aug-23,VASAI,Electronics,999,,Emma Wyatt,Aiden Patel,Olivia Tan,On Job Training,Evening,5
0613109f-cabb-4f16-917f-27b00d57472e,Outcall,Returns,Reverse Pickup Enquiry,,67e28be8-a702-4363-98e5-afee6142962e,22/08/2023 14:14,30/08/2023 14:05,30/08/2023 14:09,30-Aug-23,VADUJ,Books & General merchandise,270,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
50e0e375-7a10-4ad0-93af-980080bce892,Email,Order Related,Delayed,,8f552c3d-a0b5-49a9-aa40-b042428143d8,23/07/2023 10:58,30/08/2023 17:11,30/08/2023 17:32,30-Aug-23,BHINGA,Home,249,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
21a1dd2c-ddf1-467c-a86f-77d21b782186,Inbound,Shopzilla Related,General Enquiry,,2f0c942f-fdae-49a1-8440-99132470dc53,,30/08/2023 15:27,30/08/2023 15:33,30-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
8f8a4969-f15b-49da-ba63-fa9fa18c14cb,Inbound,Order Related,Delayed,Good service,af68087a-d593-425f-9eb7-dd0c912aed80,,30/08/2023 22:29,30/08/2023 23:24,30-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
22a1ff11-8221-4ea4-a337-e42a3f6dc84d,Outcall,Order Related,Order status enquiry,,a0dfc2dd-7f3c-40fe-87f2-350574cb9adb,,30/08/2023 13:02,30/08/2023 15:00,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c5c07c2b-d9da-4207-a5b5-c1a5ad371659,Email,Returns,Return request,,d871e3d6-dbc0-46d3-9d40-249d9e0134e0,16/08/2023 16:09,30/08/2023 13:09,30/08/2023 13:46,30-Aug-23,NEW DELHI,Electronics,999,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
b69c806c-cd8e-45f7-bac3-4c09ac6f8090,Inbound,Returns,Reverse Pickup Enquiry,,3e53cbfc-9366-4588-b283-88ad4a185cd8,,29/08/2023 13:39,30/08/2023 16:23,30-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
07ee1711-eb0c-42d7-911e-49e9bb7c65d5,Inbound,Returns,Reverse Pickup Enquiry,,c57c25bf-9ad5-4157-a55c-3f719fc71505,,30/08/2023 08:55,30/08/2023 08:56,30-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
1bfe05b6-d4c1-41d3-9860-16576938a201,Outcall,Returns,Reverse Pickup Enquiry,,531e5779-1c0f-4f01-a37f-8e843e9789e7,,30/08/2023 18:45,30/08/2023 18:45,30-Aug-23,,,,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
4358ee47-25ca-4597-a64b-4fb4151d8f7d,Inbound,Feedback,UnProfessional Behaviour,,71738cfa-874d-4f6e-8ced-37f11663ebd6,26/08/2023 19:03,28/08/2023 16:58,30/08/2023 18:50,30-Aug-23,BARASAT,Mobile,29999,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
782a7c12-0e0a-4296-b9f5-fa09cb6ad355,Inbound,Order Related,Delayed,Best suggestion found ,c59d0410-163d-4449-a2e8-7a9fbd28a37c,21/08/2023 21:52,30/08/2023 09:25,30/08/2023 09:26,30-Aug-23,VALSAD,Home,126,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
d42e72a8-fdc7-4f71-9790-d4c99765b693,Outcall,Returns,Reverse Pickup Enquiry,,c725c626-6150-4f30-a2aa-27a2e614268b,,30/08/2023 15:11,30/08/2023 15:18,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
e850db39-b7bd-467a-9f05-bb0ebe8e1b06,Inbound,Product Queries,Product Specific Information,,c4d37aad-e91c-4a52-aa1c-c72c082d3920,,30/08/2023 15:17,30/08/2023 15:18,30-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b14cccdd-1ed0-40e9-bb0e-77972159c29b,Inbound,Returns,Fraudulent User,,701a7aca-2ead-49c4-976a-d40045226a8c,,30/08/2023 11:31,30/08/2023 19:59,30-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
d795052d-3930-42e2-822a-e5bf48f15259,Inbound,Returns,Fraudulent User,,1dac9b53-cc7f-49fe-afde-be06ed848ac8,,30/08/2023 11:04,30/08/2023 11:50,30-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
3bf9caaf-779a-4721-9631-40e857798d56,Inbound,Returns,Wrong,Nice,829e27cb-b5f2-4c08-ab9a-2dbafef72c29,,30/08/2023 14:07,30/08/2023 14:18,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
81606c9c-2dc3-47d9-971d-06d5ea980223,Inbound,Shopzilla Related,General Enquiry,,a2c06289-3698-43eb-8ced-4c74da486d37,,30/08/2023 13:58,30/08/2023 13:59,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
096e0b76-70df-46d7-879f-5e0e37b7a6c2,Outcall,Returns,Exchange / Replacement,Do not do deals that you cant keep up to,2fc9cfd3-2108-4662-8992-dbf96e97413b,,30/08/2023 07:32,30/08/2023 10:16,30-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,3
43a1b736-3bbf-4706-8d9c-48af1b9a7e66,Outcall,Returns,Fraudulent User,,e09e4d5a-018b-497d-97c7-63bda12f3ac4,,30/08/2023 13:51,30/08/2023 13:52,30-Aug-23,,,,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
fa122637-4950-45f3-8879-68bc69622f57,Outcall,Order Related,Order status enquiry,,748394e1-4162-4b08-89fe-1ca334a73b68,,30/08/2023 21:05,30/08/2023 21:27,30-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7638939b-4e8a-4fbc-8926-b8eda6daed0b,Outcall,Returns,Fraudulent User,,82ef4fd1-8a27-4bef-973e-efb7d062e283,,29/08/2023 19:01,30/08/2023 12:26,30-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,4
d5366eb4-a3d0-40d9-98cc-e5d6bd6c1f6e,Outcall,Order Related,Installation/demo,Very poor service ,90f60c16-fa4d-473b-a3df-fdf5b77bb396,,30/08/2023 17:19,30/08/2023 17:28,30-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
7bae0f5d-9ac6-41a8-b621-0bbe0464b0c8,Email,Returns,Reverse Pickup Enquiry,,4d704548-1f5d-4238-bf80-4c3ab1933ef0,04/08/2023 21:25,30/08/2023 16:51,30/08/2023 16:55,30-Aug-23,JALANDHAR,LifeStyle,2399,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
2630c6ea-23c6-4f9c-bcc1-e310a73962be,Inbound,Returns,Return request,,07e5b706-77d2-48b6-b6f9-c32797e3e651,15/08/2023 13:15,27/08/2023 11:27,30/08/2023 13:18,30-Aug-23,MUMBAI,Home,189,,Toni Rodriguez,Dylan Kim,Michael Lee,>90,Morning,5
2cb4d610-4b20-4861-a6f8-e58b694cbf70,Email,Returns,Return request,Bakvas ,00a0f541-616b-4a9a-9ab4-064b3f0a1c3b,,30/08/2023 09:21,30/08/2023 12:09,30-Aug-23,,,,,Adrian Richards,Zoe Yamamoto,John Smith,>90,Morning,1
5fc8c164-b073-4c49-a883-0552dcfcdf35,Inbound,Returns,Missing,,112a0ec2-e28f-4e31-96d4-2607ab6f388c,,30/08/2023 14:07,30/08/2023 14:14,30-Aug-23,,,,,Mr. Jeremy Sanchez,Wyatt Kim,Michael Lee,61-90,Afternoon,5
2e48deed-462d-4e3c-a820-1c0f221a9c3a,Outcall,Returns,Return request,,a1e059f2-f9ff-4b1c-8b6e-fc90ba8587cd,,30/08/2023 19:05,30/08/2023 19:06,30-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
834591f4-7265-4a23-bcbb-18770e0644f6,Outcall,Cancellation,Not Needed,,a7032450-2a6b-4b65-96b3-e0fdfbd975ab,,30/08/2023 19:22,30/08/2023 19:24,30-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0bc74c6f-f385-41c2-a973-489f24dde042,Inbound,Order Related,Order status enquiry,,ba9f454f-6187-402a-a863-0efd74202388,13/08/2023 13:39,30/08/2023 17:46,30/08/2023 17:47,30-Aug-23,KUCHAMAN CITY,Home,2624,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
677ef794-ca3d-4342-9e78-419ba5f718e4,Outcall,Payments related,Billing Related,,879ca314-dcd4-4e6e-b9a0-fd522ecd8346,,30/08/2023 11:10,30/08/2023 14:02,30-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
4f023d79-903a-4701-a83e-81d4a0f6818a,Inbound,Order Related,Installation/demo,2 PIPES MISSING,92993322-23e0-4702-b3f2-6617d78a5547,,29/08/2023 15:10,30/08/2023 10:51,30-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,1
8bf956eb-2e7b-4d33-baa2-f19a6a7b7ef5,Inbound,Order Related,Invoice request,Please make the process easy So that customer can easily reach to the customer service executive through call.,1434ee7e-7a7e-4ec4-9407-a7b6a3632d30,,30/08/2023 13:11,30/08/2023 13:15,30-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e863968f-57dd-46e2-94ba-ff728b0c207f,Email,Returns,Reverse Pickup Enquiry,Gud ,db690380-5195-439b-b88f-55b826be1ff6,,30/08/2023 17:54,30/08/2023 17:54,30-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
a0bb90a7-5f96-45dc-b648-5804e9d29d3d,Inbound,Order Related,Order status enquiry,,261ff452-18f0-4543-b154-324ca6270f7a,,30/08/2023 09:15,30/08/2023 09:16,30-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
386b149d-687d-4a5c-a927-caffb244bc68,Inbound,Returns,Reverse Pickup Enquiry,,7c421e4f-d6fd-40f9-949f-92c32839e2c7,,30/08/2023 11:10,30/08/2023 11:21,30-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
e3f9ceba-8a0a-4bac-acb8-f322fb9dfed9,Outcall,Returns,Missing,,2730cacf-9ce8-4386-823e-d0668a397669,,30/08/2023 17:04,30/08/2023 17:07,30-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9c6dd2b0-e908-4630-acff-ac129c9cc714,Outcall,Returns,Reverse Pickup Enquiry,,9febc23c-4ea6-4663-9c9a-40eaf9c08bb8,,30/08/2023 16:53,30/08/2023 16:56,30-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
94b38a78-7cdd-4c87-ac03-8957057abcef,Outcall,Returns,Wrong,,d54450b2-07ec-4bf7-9a5a-68a0732cbf7b,,30/08/2023 18:58,30/08/2023 19:19,30-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
ddf633e0-0d1f-4da7-8429-c71173a72f28,Inbound,Order Related,Order status enquiry,,4fd85cd0-7627-4598-8244-6ca6298091af,,30/08/2023 21:08,30/08/2023 21:13,30-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
874a4467-a7fa-4e8b-b89f-f032b64019f5,Inbound,Cancellation,Not Needed,,184fb9ab-ac1e-409b-a967-faa0bc61fd98,,30/08/2023 02:57,30/08/2023 02:58,30-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
11bd10a4-f024-410b-9eef-3f2e6faf44b2,Inbound,Shopzilla Related,General Enquiry,,36d5aa49-4d1b-4c58-9dc8-ea781729e1c4,,30/08/2023 10:29,30/08/2023 10:31,30-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
0ed92047-4e08-4a11-bf84-9e681b520410,Inbound,Refund Related,Refund Enquiry,,2390dd50-9248-4e13-a026-63e1bbfc1fde,,30/08/2023 12:05,30/08/2023 12:07,30-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
f7ee9c76-6199-4398-b4d0-932295ae6f00,Inbound,Order Related,Order status enquiry,Wonderful ,8e4275c4-fc32-49ae-bdf7-412e122e42ba,,30/08/2023 13:02,30/08/2023 13:03,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7aa5bdca-c378-4f4b-8ca1-31f696e23019,Outcall,Returns,Technician Visit,,4af6dd40-857e-4a12-9e15-da712e205ccb,,30/08/2023 16:35,30/08/2023 16:40,30-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
50cb3497-a12f-4bda-b384-6157d3517275,Inbound,Returns,Return request,,cdfd300c-9312-4816-9341-41d222d38fa2,,30/08/2023 22:27,30/08/2023 22:32,30-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
fbe8325a-c98e-40a5-8839-39776a876d2f,Inbound,Order Related,Order status enquiry,,bd76f30d-f3f3-45e9-8276-77ab5c5fa465,,30/08/2023 22:43,30/08/2023 22:44,30-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
cc6d6d35-6528-4ab0-aaa5-b5edff006386,Inbound,Shopzilla Related,Account updation,Call me ,f1a8517a-e161-4950-9bdb-df48b6cf920f,,30/08/2023 11:44,30/08/2023 12:07,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
a656dc3f-bff8-4c78-89b6-c15d4e9276ad,Email,App/website,Issues with Shopzilla App,,ccb8b297-d272-42ff-bfe0-90d8490b0886,,30/08/2023 18:30,30/08/2023 18:33,30-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
54b34a29-81f8-4b1e-92f4-4d9c0dea5342,Inbound,Returns,Reverse Pickup Enquiry,,a853ee51-00d0-41ea-846d-25cdd8d2c46e,,30/08/2023 22:56,30/08/2023 23:00,30-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
d9507fa3-fb17-411a-854b-276f13dffdf2,Inbound,Order Related,Delayed,Kindly deliver products in time ,a129e9f0-69e8-4f67-9a02-f75ef59ab0ea,21/08/2023 17:25,30/08/2023 10:57,30/08/2023 20:02,30-Aug-23,JAMSHEDPUR,Home,290,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,2
5d15928c-4986-4596-ac26-7647c75e769b,Outcall,Returns,Damaged,,ee8eda9b-5c01-4c07-81a5-819146787f9f,,30/08/2023 07:08,30/08/2023 07:25,30-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
1eac1e69-9310-45e3-8701-2471b4338d8d,Inbound,Returns,Reverse Pickup Enquiry,,17b42a28-ea1d-4613-a309-fb795e23a3d4,,30/08/2023 13:40,30/08/2023 13:47,30-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
f40fb01f-ac25-4d01-bae0-9a815d0d8548,Outcall,Shopzilla Related,Signup Issues,Very good ,dcb02b7e-a9e7-404c-b3e3-e87054533252,,30/08/2023 16:34,30/08/2023 21:46,30-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
be07d96a-f222-4a8d-8410-ad9a315a4ea2,Outcall,Returns,Wrong,,3867e035-eae2-46da-a233-80b94da67214,,30/08/2023 17:49,30/08/2023 17:49,30-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
9d544106-198e-4c37-bdd1-f06cc9c892a4,Inbound,Returns,Reverse Pickup Enquiry,,1ca417c5-6878-457b-9612-fc1b07ca3703,07/08/2023 20:34,30/08/2023 11:49,30/08/2023 15:17,30-Aug-23,FAIZABAD,Books & General merchandise,6599,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
cee1d537-4286-40aa-83c5-8947d3bfbd06,Inbound,Returns,Return request,,2b32eb74-5c24-40cd-b6c7-9df0e348d760,,30/08/2023 12:23,30/08/2023 12:25,30-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
736b8a6f-708f-4e22-8bf1-5f326172c1e5,Inbound,Order Related,Order status enquiry,,c9860a95-5754-4fbb-b2f1-1862ecc74f36,,30/08/2023 14:15,30/08/2023 14:45,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
c089440c-f5a8-4098-898a-21ca276e6774,Outcall,Order Related,Priority delivery,Good communication with ankita,f066b78d-fd91-4419-9610-48ff9323376f,,30/08/2023 19:08,30/08/2023 19:11,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
5de77fe5-6f44-4063-90cf-ef7a341518a8,Inbound,Order Related,Order status enquiry,,7561ca26-90b5-4642-a949-5c6e36b22d4c,,30/08/2023 20:49,30/08/2023 20:52,30-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
69626014-c885-40d5-b96c-bded826e7614,Outcall,Returns,Missing,,414dbe96-87c5-428b-9c18-96848a966c3e,,30/08/2023 20:43,30/08/2023 20:45,30-Aug-23,,,,,Paul Montgomery,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
6958941c-4988-40a9-8d99-aac3a1bc32ee,Inbound,Order Related,Delayed,Wonderful ,aa3fe8e5-c17e-443c-883b-94a5865545df,,30/08/2023 09:27,30/08/2023 09:50,30-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
f8a6b954-2309-4653-a6f0-f73fb53771f7,Inbound,Returns,Wrong,Nnn,9aa0bbaf-0139-4c54-b73d-0134b83a28e7,,30/08/2023 14:38,30/08/2023 20:26,30-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
7149f580-d955-472b-bcc0-6a1c15f1a3cc,Outcall,Payments related,Payment related Queries,,a8ab4636-8c59-4d23-9be5-34d34ee52ca4,,30/08/2023 19:42,30/08/2023 19:53,30-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1610b602-107b-44c2-875d-70b22e591a0f,Outcall,Returns,Missing,,c4552454-8351-4897-aa78-a55fa33dc25c,,30/08/2023 19:45,30/08/2023 20:00,30-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
f32a8a23-4f27-4202-ba09-b79e90fb0327,Inbound,Refund Related,Refund Enquiry,,14d196b1-0b8b-41e6-9ce2-925eca65dc9d,,30/08/2023 11:34,30/08/2023 11:37,30-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
a2d6bcc2-6d06-441b-a6e5-d19f6c103d76,Inbound,Order Related,Delayed,,50f4ddbe-2430-48f7-9c56-a51ea0c5831d,25/08/2023 08:43,29/08/2023 17:23,30/08/2023 06:51,30-Aug-23,,Electronics,1099,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,1
5cef082f-ef23-486a-8417-a677a9ea6625,Outcall,Returns,Return request,Good,bc4e52b1-b1aa-4274-a328-a70a2583bf54,,30/08/2023 10:51,30/08/2023 10:54,30-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
6979e944-1f74-4cfd-843a-beaa27e98622,Inbound,Cancellation,Not Needed,,6d77136a-c07d-46b1-96d9-f0c4ea0f78e5,,30/08/2023 11:42,30/08/2023 11:58,30-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1c3576d2-addc-46ff-b46d-365c0973e3c7,Outcall,Returns,Service Centres Related,,25925d40-29f4-443c-9471-0ead1690c8d2,,30/08/2023 19:48,30/08/2023 22:45,30-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,5
91b8802c-28a3-4325-a1e0-7faddbd3940c,Outcall,Order Related,Order status enquiry,,18f665fb-0eac-467c-9cc2-18517dcfedf1,26/08/2023 12:00,30/08/2023 11:54,30/08/2023 22:06,30-Aug-23,GOLLAPROLU,Mobile,10999,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ed4ff37f-2c40-4df6-97a2-b31c809f0e95,Inbound,Cancellation,Not Needed,,dd8abf7a-da89-4fcc-b198-5bcdace206e2,,30/08/2023 01:30,30/08/2023 01:32,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ea131732-57f9-4dd4-b95d-bf252fe0119e,Email,Order Related,Delayed,Time is no work ,f2aa08f1-a478-458e-b0c9-ccedb32139e5,22/08/2023 11:43,30/08/2023 19:43,30/08/2023 19:47,30-Aug-23,RAIGARH,Books & General merchandise,349,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,1
1e72b26c-e69e-4be7-9693-2d98c35e19e0,Inbound,Order Related,Order status enquiry,The customer care executive   was really helpful is addressing my query. Hope it gets resolved on priority ,dc81d046-72c9-49fd-a4e9-a632c342b6fa,,30/08/2023 13:24,30/08/2023 13:25,30-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8011ea25-9e90-4c47-a804-4010ef207e29,Outcall,Order Related,Invoice request,Nice one,4e2209d0-30ec-4f37-87c0-58a2bab4358b,,30/08/2023 23:17,30/08/2023 23:56,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
1881652c-0b05-4556-bf6b-8dd334490b57,Inbound,Payments related,Online Payment Issues,"Thanks, Shopzilla team",899c7a98-b0e6-43d4-ad02-c1d9c4af774d,,30/08/2023 03:56,30/08/2023 09:35,30-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b984a110-465b-4eeb-9072-11aac3404659,Inbound,Returns,Return request,,6c137139-df20-46ea-8fcd-3ff371120c52,,30/08/2023 09:22,30/08/2023 09:25,30-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
3502c3ee-685c-4ec3-be31-d5181fc4dc02,Inbound,Order Related,Delayed,,5db629fa-2465-4ae6-b8e3-5993729758e2,,30/08/2023 10:55,30/08/2023 11:08,30-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,3
a16ada81-d899-4ff1-8c3a-32e63ad15add,Outcall,Refund Related,Refund Related Issues,Very good ,204fa8bf-79ed-48d8-9a7e-8f121bf4279d,,30/08/2023 10:46,30/08/2023 10:49,30-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8a696c07-7f76-4d4e-95ed-fded090915d7,Outcall,Order Related,Order status enquiry,,6ca11c5e-7381-4bd0-abcb-bbb2603998fb,,30/08/2023 21:23,30/08/2023 21:24,30-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f7f96526-d35a-4316-adf9-7fd9868c27cd,Outcall,Order Related,General Enquiry,,7b6882d5-cb3a-4145-b6fc-b463291852d0,20/08/2023 17:20,30/08/2023 21:40,30/08/2023 21:41,30-Aug-23,COIMBATORE,Electronics,1,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,4
73acdab8-b5cb-47d1-ac2f-f46b9c244014,Outcall,Returns,Reverse Pickup Enquiry,,480271e9-32fb-409a-b20a-80f9756f0884,08/08/2023 11:38,27/08/2023 08:58,30/08/2023 11:15,30-Aug-23,SRINAGAR,Electronics,60990,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
e993e8bf-4ed4-47cf-a5a7-7a2e0e0cad68,Email,Returns,Fraudulent User,,231c41cc-4d64-45e1-b632-0d7c950dde0c,19/08/2023 14:03,30/08/2023 12:42,30/08/2023 12:44,30-Aug-23,AZAMGARH,LifeStyle,1349,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
f973fb07-0499-4767-b21c-0fe69af04103,Inbound,Returns,Wrong,,bac4129c-c8af-49b8-885e-ff55478f5d5a,,30/08/2023 09:08,30/08/2023 09:20,30-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
251a64fa-2832-4c5b-afac-0a350ecdcd51,Outcall,Order Related,Order status enquiry,,e85f0cd2-6d9f-480b-881d-2b63bda93b44,,30/08/2023 19:16,30/08/2023 19:17,30-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
408194e3-7dbe-4cfb-9637-6f7ac199e46c,Inbound,Returns,Fraudulent User,,38c3d11a-3949-4f68-9e99-9f25ee8dee1c,,29/08/2023 19:12,30/08/2023 10:52,30-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
ae64ea4e-7126-4fa5-bf10-559d2c0fd4fe,Inbound,Returns,Reverse Pickup Enquiry,,528e416f-433e-48ca-bcd6-42ac8f32d5f6,,30/08/2023 12:30,30/08/2023 12:34,30-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
a283d361-2953-44ce-ac28-515a12f063aa,Inbound,Returns,Fraudulent User,,e51d7157-fdf7-475c-89f7-96fe832e123e,,30/08/2023 20:51,30/08/2023 20:57,30-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
3b5345dd-c6b2-492d-8dd1-3b55c2f2d503,Inbound,Returns,Reverse Pickup Enquiry,,32ba1b80-4a88-4097-9b16-c07caaf0089c,,29/08/2023 13:48,30/08/2023 16:59,30-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,3
5427ffd8-de4a-4088-ba28-eadfcc0224ea,Outcall,Order Related,Order status enquiry,Customer service is words,fc7743f8-5590-40ee-b793-3cd4cda1cfd9,,30/08/2023 17:20,30/08/2023 17:35,30-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,1
7e0b8f3c-1e2d-4ce0-9477-f7bb55b58485,Outcall,Order Related,Invoice request,Super ,c034cc7c-f972-4e16-9ab3-c4cf16664dcc,,30/08/2023 17:18,30/08/2023 17:19,30-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,1
d61b41b3-5350-4de0-b64f-1d0451600ea0,Inbound,Order Related,Order status enquiry,,433bc313-3488-4284-a0c3-96822e1d0b15,,30/08/2023 23:42,30/08/2023 23:44,30-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
27e97f61-a1b3-4522-a272-7e15fd6793d9,Inbound,Order Related,Delayed,Good service but more essu ,c8c9986e-2ad5-4eba-82d7-641a5f3d2747,26/08/2023 14:32,30/08/2023 11:16,30/08/2023 11:46,30-Aug-23,RUDRAPUR,Mobile,10999,,Desiree Newton,Emma Park,John Smith,0-30,Morning,4
043de3cc-9572-46ce-9700-5244588ddee6,Outcall,Returns,Missing,,1cea6c24-ffec-4553-bc26-b765a1443b19,,30/08/2023 11:57,30/08/2023 16:27,30-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,4
9dea870d-76fe-4cda-858f-a220f75e246b,Outcall,Returns,Technician Visit,"Need improvement in the features of application, as it's not user friendly ",ccf83dc1-ef67-4e17-96cf-688de7e03918,,30/08/2023 18:00,30/08/2023 18:02,30-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
425ef0b8-a597-4ac4-8485-983b524159ed,Inbound,Feedback,UnProfessional Behaviour,,2e999348-5699-4d3d-a896-7f47a3011a14,,30/08/2023 13:57,30/08/2023 14:03,30-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0546ef0b-3f6b-4774-bcf3-1db1e00eaad8,Outcall,Returns,Return request,Overall good response from your side,e25b2b58-c312-4efa-ae6b-cac718310cb7,,30/08/2023 19:01,30/08/2023 19:07,30-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
286b3b79-3755-4a41-896f-e93dfb998865,Inbound,Returns,Reverse Pickup Enquiry,Till not solve my problem ,40f58bc3-986b-44cb-9b1b-7f2340866ee9,23/07/2023 06:22,29/08/2023 21:04,30/08/2023 01:26,30-Aug-23,HYDERABAD,LifeStyle,469,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
89657cf0-83e8-431b-b2f8-be3652eec9a2,Outcall,Returns,Return request,,efc39b37-e415-4093-a227-8593a5850f34,24/08/2023 14:05,30/08/2023 20:30,30/08/2023 21:16,30-Aug-23,GHAZIABAD,LifeStyle,479,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
f86e9ee0-546b-4ae3-80b5-a97c81797994,Email,Returns,Reverse Pickup Enquiry,Very bad customer care service ,f93cb8f0-7fe0-4f19-a355-922dba91493d,,30/08/2023 20:18,30/08/2023 22:12,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
025cc98d-c1b2-48a6-8ebd-29e0e36dc004,Inbound,Shopzilla Related,Shopzila Premium Related,Work properly,e90366b0-51e7-4c95-92f9-383eb009693f,,30/08/2023 10:32,30/08/2023 10:37,30-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
20e70817-3cee-4d1a-995d-d5a037b3667a,Outcall,Returns,Wrong,Thank,b92d7378-0013-4075-8c3c-b24d0787b448,,30/08/2023 18:25,30/08/2023 18:28,30-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
991a6677-ea6c-4d0f-92d9-f8e329a7934c,Email,Feedback,UnProfessional Behaviour,,c11580b5-aad7-4264-9e0a-10f9c937225c,11/08/2023 16:08,30/08/2023 17:36,30/08/2023 17:41,30-Aug-23,MAINPURI,Mobile,13999,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
31827299-78e4-40ff-ac78-46008daca1ac,Inbound,Order Related,Installation/demo,,c7c5d594-1344-40d7-bdc2-25893aa30095,,30/08/2023 08:30,30/08/2023 16:23,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
9c7d0e56-4a0b-4fea-b9f3-1ccd190e170a,Inbound,Cancellation,Not Needed,Stick to Time schedule. ,228d79ad-6951-4fe3-a668-95723b034bbb,,30/08/2023 13:13,30/08/2023 13:33,30-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
2b215f21-3183-4140-b014-bdc6d5bb4c94,Outcall,Order Related,Delayed,Try to solve seller problem ,092ad78c-d404-4ef0-b259-f362bd569f42,,30/08/2023 11:31,30/08/2023 11:44,30-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
a39807ba-7828-4910-92ae-13faae5d6535,Inbound,Order Related,Order status enquiry,,2f8be365-d2cb-493e-8fcb-ff343cee7c00,,30/08/2023 08:17,30/08/2023 08:19,30-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f9e5ee6c-f905-4fcc-b9d3-040752809d65,Inbound,Order Related,Order status enquiry,,2506e7ca-40c3-450e-ac8c-1aa03d8d0156,,30/08/2023 14:58,30/08/2023 15:08,30-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
55e205c3-df34-41f3-b9d8-e70d99669e75,Inbound,Order Related,Order status enquiry,Your wish masters behavior is very bad and very rude,a1a6492d-05b5-4a1a-b118-92cb811afb44,,30/08/2023 19:55,30/08/2023 19:57,30-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
af275465-138e-4ff5-9fca-a187feb896a4,Email,Order Related,Delayed,,89615767-63e3-48c1-b20b-9dbd9a89a25a,19/08/2023 22:12,30/08/2023 19:08,30/08/2023 19:53,30-Aug-23,BANUR,Books & General merchandise,199,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,4
59ea8490-ec1c-434b-86bd-6c6f6a0f5844,Outcall,Returns,Fraudulent User,,71b55f1e-c61e-46ae-b287-836c04020510,25/08/2023 13:37,29/08/2023 21:33,30/08/2023 07:49,30-Aug-23,NEW DELHI,Electronics,1499,,Joanna Wright,Logan Lee,Emily Chen,61-90,Evening,1
b6ddb5a3-0c5a-4f46-9d39-2f12bbadfdbf,Inbound,Shopzilla Related,Signup Issues,,9aec04ec-581b-4f31-b7d6-03bbb38cda0b,,29/08/2023 21:53,30/08/2023 10:22,30-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6bb8130b-d6f0-468f-aa9e-b8e39393f88d,Outcall,Returns,Fraudulent User,,07a62142-79d7-4807-9906-edb602921cc0,,30/08/2023 14:19,30/08/2023 14:22,30-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,3
04ad602c-5c6c-475d-b2cb-8e7619fd5d00,Email,Order Related,Delayed,Try to deliver products on time...,dd25614d-6985-4d68-a601-e13a7d43777d,,30/08/2023 18:15,30/08/2023 18:17,30-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
cc1dbddc-9720-441e-b310-21195d026c54,Inbound,Order Related,Delayed,Very good ,f1026cd8-9f75-4030-b06e-d11943729348,,30/08/2023 09:15,30/08/2023 09:17,30-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
559883ea-df8c-4e3d-a3e9-8054598656d5,Inbound,Returns,Reverse Pickup Enquiry,,7dcff524-4599-46af-ac88-bf2524de98c7,04/08/2023 11:57,30/08/2023 14:54,30/08/2023 14:54,30-Aug-23,HYDERABAD,LifeStyle,639,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
2b90e2c0-1d60-4514-98bd-ceb644364241,Inbound,Returns,Return request,Shopzilla ka   care ka dhanyvad,41b4d388-52d4-4bce-b929-071e9ab54bf8,,30/08/2023 12:38,30/08/2023 16:28,30-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
b5c94b1d-3bb2-4503-b9c6-b13632227428,Outcall,Order Related,Customer Requested Modifications,,2cd368cf-6bae-4867-9977-65c77b0d3246,,30/08/2023 19:28,30/08/2023 19:29,30-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9843c38c-3c8c-4192-b70f-639d640de0a0,Inbound,Order Related,Order status enquiry,Good ,25ca2ea1-a6ed-4fbd-ab57-7963c3d08df1,,30/08/2023 22:40,30/08/2023 22:44,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
80ce0f5b-688d-460e-8595-483ff740a744,Inbound,Order Related,Order status enquiry,,9c17064d-7292-40a7-999b-0ce6c041d454,21/08/2023 18:11,30/08/2023 12:10,30/08/2023 12:12,30-Aug-23,GURGAON,Books & General merchandise,1033,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
1e41d611-667f-4418-ad43-c64a8464c386,Outcall,Order Related,Installation/demo,,931b7880-58c5-422c-9ddb-ef0bdea5d2d2,19/08/2023 20:05,30/08/2023 17:37,30/08/2023 17:41,30-Aug-23,KORBA,Books & General merchandise,4999,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,4
3c5177eb-802c-4b3d-b646-34e5351a8cc6,Email,Payments related,Payment related Queries,Make policy for seller late ddel8very,a243b89c-3c07-4574-ad82-fe94935ebdd5,,30/08/2023 19:29,30/08/2023 21:52,30-Aug-23,,,,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,5
9c3dd3e5-780d-43ca-8762-49a65727c983,Inbound,Returns,Reverse Pickup Enquiry,,77bc97b0-4afa-4676-bf0a-3b521cb44582,09/08/2023 17:55,27/08/2023 20:08,30/08/2023 12:39,30-Aug-23,SAHARANPUR,Electronics,1399,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
27bff85a-9d19-4f6c-b8b7-42c6f0ea3743,Outcall,Returns,Return request,,2b574114-f1fc-4b2e-adee-24de49a824eb,18/08/2023 17:19,30/08/2023 16:51,30/08/2023 17:24,30-Aug-23,NEW DELHI,Electronics,1253,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
0e16df4e-9a1a-4456-a102-cbafc3721e6d,Inbound,Returns,Reverse Pickup Enquiry,,1ef6d7f0-dff1-4012-bdeb-be8f06e215e7,,30/08/2023 13:24,30/08/2023 14:21,30-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
140e61c8-2b45-4070-b040-e4a20f350450,Outcall,Order Related,Order status enquiry,It was completely waste of time. They were not able to update anything. They were not listening the concern. Only repeating the same line again and again. Complete waste of time team. Please don't provide such worst customer experience. Really pathetic and unprofessional behaviour. No solution oriented approach. They were repeating the same line as if they were parrot. Really pathetic experience.....No solution received till time......,31fe6260-9300-4901-93eb-97467ff9ee99,,30/08/2023 19:04,30/08/2023 21:52,30-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,1
0aca88a2-85ed-4171-a582-57af68aa453e,Inbound,Returns,Reverse Pickup Enquiry,,c53cd661-a8cb-442a-a591-8f7ffcc1e778,15/08/2023 17:18,30/08/2023 12:15,30/08/2023 12:58,30-Aug-23,PATNA,LifeStyle,471,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
65819f14-5679-4d17-8723-a6779f331d48,Inbound,Shopzilla Related,General Enquiry,Nyc,4a982092-46bd-4414-85f9-fdd2590ccdc0,,30/08/2023 12:54,30/08/2023 12:58,30-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
769f1160-dd13-4d7d-b702-7adb376e12cf,Inbound,Feedback,UnProfessional Behaviour,,8843e617-adf4-4359-bc36-74d232367a3d,,30/08/2023 07:26,30/08/2023 07:30,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d31f246b-5b45-488b-9309-19a63ab658cb,Outcall,Order Related,Order status enquiry,,ef607cd3-1cbf-4d49-b50d-715a46fd2340,,30/08/2023 18:47,30/08/2023 19:02,30-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
3e1636ae-c80b-458d-bfb0-964ee3e576a5,Outcall,Returns,Reverse Pickup Enquiry,Issue Not Resolved,b06c7f95-40ba-4a57-bdbb-ebcb91a93cbf,,30/08/2023 00:00,30/08/2023 11:30,30-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
e4a1b7bd-824c-4833-a823-815381207edc,Outcall,Order Related,Seller Cancelled Order,,d99c9943-0e7b-4330-9f3e-8460d904854d,,30/08/2023 06:33,30/08/2023 06:34,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ad06085e-e572-45be-8ccc-f4f6a94a5ede,Inbound,Product Queries,Product Specific Information,No thanks ,2f35a2b9-5989-4fd5-a726-0b100e36a571,,30/08/2023 11:58,30/08/2023 22:53,30-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
b3e130e8-3137-4477-b5d7-4a91e8fad81f,Inbound,Order Related,Delayed,,1551c3e0-34d7-41ef-9f52-4f60ce56071c,15/08/2023 14:50,30/08/2023 07:37,30/08/2023 07:38,30-Aug-23,HYDERABAD,Books & General merchandise,249,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
8d5d147f-95eb-4105-ae62-929cdf7a6964,Inbound,Order Related,Seller Cancelled Order,Good ,4c1daf20-448a-48c9-b3e2-7f1d59b786f0,,30/08/2023 08:07,30/08/2023 08:11,30-Aug-23,,,,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9fdb503c-00a8-4957-ae5a-ecaf068bc68f,Outcall,Order Related,Installation/demo,,98e77127-51a1-4ca7-8add-b9033921dcda,,30/08/2023 17:27,30/08/2023 18:59,30-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
893709a3-7dba-4d1d-a228-694584007f53,Inbound,Returns,Reverse Pickup Enquiry,Good ??,9d6d27af-7e58-4cd7-b922-9b8a0cc06bc5,17/08/2023 21:44,30/08/2023 10:48,30/08/2023 10:49,30-Aug-23,NEW DELHI,LifeStyle,678,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,5
9f022d4d-b39f-4a36-ae3d-118ab48ec3a5,Inbound,Order Related,Priority delivery,Thanks for saporting Shopzilla,f4196de4-c7e4-4a2a-bae3-ff971bbb1495,,30/08/2023 07:48,30/08/2023 12:22,30-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
88dc4d72-9b24-4d0c-9f54-34a2cc12cc49,Inbound,Feedback,UnProfessional Behaviour,My own experience Shopzilla Online payment services are bullshit and response from the team also bullshit ,825a2aa9-7363-46d6-98ef-b5c869b0c09f,,30/08/2023 10:07,30/08/2023 10:18,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
34cd40ec-fc27-4410-880a-8be411580f50,Outcall,Order Related,Delayed,,ca65f933-dae6-4223-ac31-daa2eedea760,,30/08/2023 19:05,30/08/2023 19:11,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
6a9cc1c7-3537-47a6-b422-abd972293f07,Inbound,Cancellation,Not Needed,,35981169-ca4d-4982-8c18-1150318cfa2e,22/08/2023 14:49,30/08/2023 12:41,30/08/2023 14:39,30-Aug-23,SURAT,LifeStyle,191,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
33339409-8def-4a2d-9aab-8c52d233afe1,Inbound,Order Related,Invoice request,,d9210537-8f3c-45b7-8d21-ac28a1ce891f,,30/08/2023 10:20,30/08/2023 11:19,30-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
41ec5846-b7a1-4428-818c-998a0fc41789,Email,Order Related,Delayed,,90776a00-7dff-4dfa-829e-2e058c22d643,,30/08/2023 17:34,30/08/2023 18:00,30-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
841eac4b-7211-4a70-b7da-f3166713405b,Inbound,Order Related,Seller Cancelled Order,Madam ne mere se ache se bat ki or meri problem ko bhi   kiya,4ac7f8e1-e512-47e8-843a-d34fa5b1bbee,,30/08/2023 08:30,30/08/2023 08:32,30-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
66447ae9-64c9-41ee-84ac-c3af250cbd34,Inbound,Returns,Reverse Pickup Enquiry,,506d7a60-3a2d-4617-afe9-532583f0ae24,,30/08/2023 11:01,30/08/2023 11:04,30-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
f0d0cda7-0fb8-431f-b0ab-81207ac1a012,Email,Returns,Reverse Pickup Enquiry,,30946af5-6cf2-4638-81f7-461712e1a7b2,,30/08/2023 18:01,30/08/2023 18:05,30-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
89c36afd-2c77-4129-84f4-908d5de2d421,Outcall,Order Related,Seller Cancelled Order,Coustomer product service awesome.,9e14934a-ca91-4560-8451-9763170a9b17,,30/08/2023 16:40,30/08/2023 16:45,30-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
680257df-ffff-4533-b224-9c28659bc0ba,Inbound,Order Related,Order status enquiry,,44072892-80b6-4d0c-a384-7807cbd4813f,27/08/2023 20:34,30/08/2023 08:08,30/08/2023 08:09,30-Aug-23,,Home,98,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
edf874a9-7656-42e3-9861-f707ee46478f,Inbound,Order Related,Invoice request,,f0fdb169-1595-470b-a9d6-8962c1ba5fa0,,30/08/2023 13:51,30/08/2023 13:52,30-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
9a1d4b2d-6582-4cce-bfa4-b4a05426967e,Outcall,Payments related,Online Payment Issues,Good service thanks again ,65416b6f-535d-495a-b03f-dbd7b39890e6,,30/08/2023 19:29,30/08/2023 19:32,30-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
154a433d-9a95-47bb-8706-e89d50b4e452,Inbound,Returns,Reverse Pickup Enquiry,Good,07001d64-cbd2-4c07-8ff8-96722aeb5e99,11/08/2023 22:16,30/08/2023 08:35,30/08/2023 08:36,30-Aug-23,ALIGARH,Electronics,724,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
2f74a1f0-295c-4a82-8392-390f4cefcb4e,Inbound,Refund Related,Refund Related Issues,,84654843-f3b5-4d76-9af7-b969ec41eb58,,30/08/2023 15:36,30/08/2023 16:21,30-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d5d17945-b7d6-471d-826e-857fd478b449,Email,Feedback,UnProfessional Behaviour,,a9260d0f-a89f-4a29-a73a-2f853e7d40ff,21/08/2023 17:38,30/08/2023 18:27,30/08/2023 18:27,30-Aug-23,GAUTAM BUDDHA NAGAR,Home,193,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
428059b5-1664-43f5-81ed-ee8585b135bd,Inbound,Returns,Service Centres Related,,a1b2f411-66ea-41d7-8f95-9860997c6284,20/08/2022 21:14,29/08/2023 17:07,30/08/2023 14:53,30-Aug-23,KISHANGANJ,Electronics,1299,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
7aa50149-0764-4b20-9e7b-5f1f79d5e270,Outcall,Order Related,Priority delivery,Very good costume service ??,5318b512-d537-4584-b180-5c4a6e958633,,30/08/2023 19:52,30/08/2023 19:54,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
18c86696-d52f-4548-b4a6-4f8bad0a041c,Outcall,Returns,Missing,,669a0dee-0cd7-4b70-921a-14acaf548d0f,,30/08/2023 12:25,30/08/2023 12:30,30-Aug-23,,,,,Nicole Thomas,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
e9025c62-a5fa-4b0e-be68-f988e4c2709a,Outcall,Product Queries,Product Specific Information,Happy to talk with your employee who solve my problem ,1c4f1891-2fbd-4b5b-ad75-dc276f61f103,,30/08/2023 21:08,30/08/2023 21:17,30-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
4e6dc45a-da1e-4699-9e59-a580907c132e,Inbound,Product Queries,Product Specific Information,good,9ddb6763-30c9-4883-bd2b-777e92c4911a,,30/08/2023 23:01,30/08/2023 23:04,30-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
eb803120-6fb6-4125-97f3-90f79bd7cefe,Outcall,Order Related,Order status enquiry,,f466366f-6b2a-4d44-8bd7-e60faedd0655,,29/08/2023 19:29,30/08/2023 17:33,30-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
4658a505-b3fb-476d-800b-3a5fd9541ca4,Outcall,Order Related,Order status enquiry,Delivery on time,d8f42c65-6d88-4d64-a67f-1fe2dbc79002,,30/08/2023 20:20,30/08/2023 20:43,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,1
f7fdaafd-8622-4fbd-b1c8-c972dda889b7,Inbound,Returns,Reverse Pickup Enquiry,,d2713f1a-3c49-42a7-b2fe-42ad089c2887,,30/08/2023 10:29,30/08/2023 11:36,30-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,4
d1304375-e231-4659-b3af-aadc10240c42,Inbound,Returns,Reverse Pickup Enquiry,,5a5e7730-19bf-4fdd-ace9-d55576a25a35,,30/08/2023 15:01,30/08/2023 15:02,30-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
53a0cf4f-1918-448b-95e2-1e200dc46ed6,Inbound,Returns,Damaged,,7f228b15-de52-4837-bbac-cdcba34762ca,,30/08/2023 09:38,30/08/2023 09:44,30-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
ac6cc7db-350b-4172-bded-7b622ce4543d,Outcall,Returns,Reverse Pickup Enquiry,"I m unhappy to HRX shoes return but not responses from Shopzilla service, wrongly product delivered than Shopzilla service not properly respond to me.",f5d3973b-458d-4699-b2dc-6dd30fa4e120,,30/08/2023 10:44,30/08/2023 10:53,30-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
6989cfa9-34e2-4ed8-b61b-e84858bf630b,Outcall,Returns,Reverse Pickup Enquiry,,53b91c4d-cc80-4fdb-a6f1-97f3f5f4f324,,30/08/2023 18:03,30/08/2023 23:45,30-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,1
0dc7b6af-6685-48fe-838b-812448b1fab0,Inbound,Order Related,Priority delivery,,d143560f-d05b-4c44-b9e7-ecc6525b55f6,,30/08/2023 13:41,30/08/2023 13:51,30-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
0af4a434-d19d-40c3-8ec8-4f96bea1f607,Outcall,Returns,Return request,,e76ea319-b101-48ac-b972-8c7b5e0d1459,,30/08/2023 17:30,30/08/2023 22:36,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,3
b4e8b202-fc63-48fe-93a4-b92fabe5654a,Inbound,Cancellation,Not Needed,Very impressive and effective communication and he gave me a proper solution of my problem.,d95a5bf0-c8b1-436d-92de-0fb4a9f285e3,,30/08/2023 21:46,30/08/2023 21:51,30-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
d37dfba4-bd32-4c49-97a6-f4f05d47cb92,Inbound,Returns,Fraudulent User,,2dd6e244-1d27-4729-b435-8bc176968126,10/08/2023 10:41,30/08/2023 10:24,30/08/2023 10:26,30-Aug-23,WARANGAL,Electronics,520,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d3429b89-b4b1-4d1f-9dae-099bc4c0a99a,Inbound,Order Related,Installation/demo,,7c793bd1-9371-45fb-bedb-e9c797cd2558,18/02/2023 09:48,30/08/2023 07:54,30/08/2023 07:55,30-Aug-23,NAMAKKAL,Electronics,999,,Anthony Booth,William Park,John Smith,31-60,Morning,5
f373deba-824a-4052-a019-5eae894c3474,Inbound,Order Related,Delayed,,0db0906c-d816-472e-8e35-913a7870e2cb,,30/08/2023 11:01,30/08/2023 11:24,30-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
08b77b94-cf70-402a-93eb-e2fb1c3fc841,Inbound,Refund Related,Refund Enquiry,,ba1053be-806d-47d6-abf8-4823309a02d5,,30/08/2023 09:01,30/08/2023 09:04,30-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,4
96c6beb6-0040-40f4-8f15-b3f1f8e05524,Outcall,Order Related,Order status enquiry,,84aa28ed-5001-44e1-8342-87ea32c0f619,,30/08/2023 19:53,30/08/2023 19:54,30-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
8602e577-8c94-492a-9f33-b394b67f300f,Inbound,Returns,Return request,,8da18722-2a45-4561-818b-117f268b23d8,,30/08/2023 11:54,30/08/2023 12:00,30-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
2462ecfb-3a7a-406e-bdd8-2ca00d2486f3,Inbound,Shopzilla Related,Other Account Related Issues,,83a6156b-7f17-466e-928f-64760bb6bdb0,,30/08/2023 16:22,30/08/2023 16:22,30-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
7c20fedb-f051-4aae-b276-0bd1b4e32e82,Outcall,Order Related,Order status enquiry,Overall it is a good experience,271d93aa-5b97-4381-98cf-997a38b222f5,,30/08/2023 11:16,30/08/2023 14:00,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
7a034648-10be-4e97-9ad3-2dc3845c38d5,Outcall,Cancellation,Not Needed,,1ddf58c8-e54b-49f3-af8d-3e484e4cee34,,30/08/2023 14:04,30/08/2023 17:31,30-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,5
b2b99874-a46a-4ad1-a772-729d7143a518,Outcall,Order Related,Seller Cancelled Order,,54495334-77b6-4e9e-93b2-308bff6d7bd3,,30/08/2023 20:22,30/08/2023 20:24,30-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
8a8e2708-03e3-4cf2-bd68-1c73b5a6c9e6,Inbound,Product Queries,Product Specific Information,Nice to communicate with me'??,aa5f113b-cb75-4b4d-8e9c-d04fab02807c,,30/08/2023 22:52,30/08/2023 23:01,30-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
a6ff0e37-aa88-4e5a-89da-4073723fe26a,Email,Order Related,Delayed,,8b5e688b-ef86-4afd-81ba-72d81739a97a,,30/08/2023 20:21,30/08/2023 20:22,30-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
4ea40749-7543-479f-b04b-66cec3e59a02,Inbound,Order Related,Installation/demo,,20cb49d1-107f-4c28-8062-a0210c8cd78a,,30/08/2023 21:56,30/08/2023 22:00,30-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
6a316994-2b63-45cd-850f-03ce0fc65e0d,Inbound,Cancellation,Not Needed,,b19b61ea-5519-42b6-bdcc-59fd3f576a9a,23/08/2023 13:42,30/08/2023 08:58,30/08/2023 18:43,30-Aug-23,PALAMU,Furniture,328,,Janice Santiago,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d6add8a8-ada7-4169-ade1-14b31550db96,Email,Refund Related,Refund Enquiry,,383f8eb8-afd1-40af-850c-fe02dff5d118,,30/08/2023 10:14,30/08/2023 10:58,30-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
1b62b76e-f08b-414d-a823-dd508d549210,Outcall,Returns,Return request,,f678e3ba-eea4-44c2-a7e4-6590fd5b1be1,,30/08/2023 19:34,30/08/2023 19:44,30-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,5
3db84cc9-191a-41e0-b90f-9117407dad05,Outcall,Order Related,Order status enquiry,"I want to change the delivery address, but cunsoltant denied.",97146c35-eea7-4b55-82fa-9d732893ad29,,30/08/2023 09:04,30/08/2023 09:26,30-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
7a7e413c-9e0c-4cc2-9cb3-4b4467dc1204,Inbound,Returns,Missing,,1f9cec22-b4ae-44d8-96c5-4170983123a8,,30/08/2023 01:13,30/08/2023 01:28,30-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,1
9f517093-dddd-4577-8a5a-156a9e3438ab,Outcall,Returns,Reverse Pickup Enquiry,,72dd3d70-33ea-4648-af0c-7481f8a15f2c,,30/08/2023 10:48,30/08/2023 10:52,30-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
35ddd916-7fa6-4897-8360-1a59a4f644fb,Outcall,Order Related,Seller Cancelled Order,Need to update automated support interface for more user friendly,27054039-b786-41e4-9993-2a297ab0d7bc,,30/08/2023 10:40,30/08/2023 10:47,30-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
446e9c80-2b50-4b0b-b077-e3e2781b630d,Inbound,Returns,Wrong,,2d624781-a7e8-4fa7-b980-722384f05e08,,30/08/2023 13:56,30/08/2023 14:39,30-Aug-23,,,,,Mike Fields,Madison Kim,John Smith,>90,Split,4
edabfaaf-52f8-442a-b781-95c8c0b1628e,Outcall,Order Related,Order status enquiry,,4ca1a818-8b52-40c4-b181-16e1ee08251f,,30/08/2023 12:50,30/08/2023 14:13,30-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
f6cbe27d-c5a1-4435-b8cf-de1c549e3d88,Inbound,Product Queries,Product Specific Information,Customer Care auto call disconnect.,b1268db9-9e5e-4fc0-97ca-cd576071bead,,30/08/2023 00:32,30/08/2023 01:24,30-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
6d3031fe-9483-4e8b-a495-95bb05abb0fc,Inbound,Order Related,Delayed,all Shopzilla staf good .,f6445cb0-0de1-4a30-bc3a-a88f5ea30bf6,,30/08/2023 07:21,30/08/2023 07:28,30-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
2bb5dd2e-d089-4c83-8dc9-ba51f8a2595e,Outcall,Returns,Self-Help,The customer service agent was very polite and was helpful. ,933866df-c588-4274-8ad0-5d256b52c954,,30/08/2023 12:59,30/08/2023 13:00,30-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,5
9bbddaf1-87ce-4d41-a2f7-3d3e4ce6f820,Inbound,Payments related,Online Payment Issues,"Executive is supported me  lot related to my quarries,,,, and hence she solved my problem also,,, its a nice talk...",27aef301-a051-4b83-8754-85b884510b79,,30/08/2023 23:01,30/08/2023 23:06,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
c2610675-8c6b-4e74-a2ed-d3b20c5e18b0,Email,Returns,Reverse Pickup Enquiry,Osm,3dac1cf6-d35c-4b4d-9b11-e9113019d7b2,15/08/2023 13:00,30/08/2023 17:23,30/08/2023 17:26,30-Aug-23,ALWAR,LifeStyle,369,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
9e610fec-da15-4b87-8d19-37f3feb33e5f,Inbound,Returns,Service Centres Related,,e2ee6d2c-04ed-4517-94f6-177b2b1577a4,,30/08/2023 10:12,30/08/2023 10:31,30-Aug-23,,,,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,1
be78d7ff-b34a-4bde-9747-c832ceea6016,Inbound,Returns,Fraudulent User,??????,a1612d92-5143-496f-a14e-8c075089f4f9,,30/08/2023 15:27,30/08/2023 16:37,30-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
572bbec5-fe2a-4e4f-8fc0-7a53b9f211a7,Outcall,Returns,Missing,,4720c074-8aef-404a-b898-7a71ca861ef2,,29/08/2023 17:27,30/08/2023 18:12,30-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
98d12fb9-2ce4-4b0d-b302-f8d61161ae24,Inbound,Returns,Fraudulent User,,ec261453-907b-45f2-8112-233cd498dfb2,,29/08/2023 23:05,30/08/2023 18:37,30-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
3655c3d3-2e05-4773-bd12-1efbe483c242,Inbound,Returns,Reverse Pickup Enquiry,,727e0035-255c-4c29-aba1-16f58634518f,,30/08/2023 15:17,30/08/2023 15:56,30-Aug-23,,,,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,1
a403e32e-a0a3-495c-a4b2-e552b868815c,Outcall,Onboarding related,Seller onboarding,,5ae3cb22-122b-4464-a089-af21ed3f7af4,,30/08/2023 12:48,30/08/2023 14:50,30-Aug-23,,,,,John Buchanan,Noah Patel,Emily Chen,>90,Split,1
9ff49651-bc1f-4024-85da-fc225f01a61f,Inbound,Returns,Fraudulent User,Some sellers aren't good like what I got the experience with the current product ,33bdff95-4dcf-4071-bc4a-b5679a8e4134,,30/08/2023 11:53,30/08/2023 11:57,30-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
03ae2958-7289-4628-8039-bd55f2a9785c,Email,Payments related,Payment pending,,df65ce9b-6699-455e-863b-60099d86d259,,30/08/2023 00:35,30/08/2023 00:35,30-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
01c55e20-e8a6-4433-9908-1c42ef1ad99d,Inbound,Order Related,Order status enquiry,Good ,b2ea2312-a541-4a5e-b3be-16e6a5e4d318,25/08/2023 22:55,30/08/2023 13:27,30/08/2023 13:43,30-Aug-23,GAYA,Home,161,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
93b0a9a7-c7e1-4e72-9e42-3d1f834b8deb,Inbound,Order Related,Seller Cancelled Order,,d2b8e384-155f-4058-a54f-6783e35e77a1,,30/08/2023 10:53,30/08/2023 10:57,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
4bf5d901-702a-4d1f-9798-4720c98e7ae5,Outcall,Returns,Return request,,3bc69537-687d-442b-aab0-4dad4c952fd9,,30/08/2023 21:23,30/08/2023 21:32,30-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
e71d6e57-0fca-4763-9359-9e1e04943c32,Outcall,App/website,Issues with Shopzilla App,,bc4ab938-e80e-4128-9c94-1566806417e7,,30/08/2023 12:13,30/08/2023 12:14,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
8a762ae8-c3c0-443b-899b-0543ba5155a6,Inbound,Returns,Reverse Pickup Enquiry,As fast as possible need delivery,86f53edb-4af3-4284-9891-3c94aba1ced1,,30/08/2023 13:42,30/08/2023 13:58,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
4011addf-dc58-415a-b432-61c35a36e9fe,Outcall,Shopzilla Related,General Enquiry,,5e024f8a-8103-4af1-869c-c376662f2342,,30/08/2023 21:27,30/08/2023 21:42,30-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
83b92845-b4ee-47cd-b9fc-87932222e330,Inbound,Returns,Missing,Good behaviour,35b5d101-f4a7-458f-8e74-ee806f4bdfdd,,30/08/2023 12:37,30/08/2023 12:38,30-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d964afb7-995b-4cf6-9f53-5eb3ddb29a5d,Inbound,Order Related,Priority delivery,No!,13434b37-723a-4ee5-8c79-05c2753b4791,24/08/2023 21:02,29/08/2023 07:07,30/08/2023 15:07,30-Aug-23,KANPUR,Books & General merchandise,611,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
43c87651-f34b-44db-a98b-75f828adc926,Inbound,Order Related,Order status enquiry,best service,1f296f00-3be4-4b12-bab7-65dfcac9b6de,,30/08/2023 12:00,30/08/2023 12:14,30-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
62ed718d-5c7e-4075-9233-c103ab8c1453,Outcall,Refund Related,Refund Enquiry,,92cb55aa-a018-45db-bb73-1932f8c1fe7a,,30/08/2023 19:49,30/08/2023 19:56,30-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
da383f28-2aa5-4fd8-aeba-e5d7f76ce1e7,Inbound,Returns,Technician Visit,,6fb46e55-6a3b-4476-8d6c-3758fd7857cb,17/07/2023 12:46,30/08/2023 16:28,30/08/2023 16:32,30-Aug-23,SAHIBGANJ,Electronics,27990,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
b1f407e0-3578-4908-9b94-cc825dbb19e5,Inbound,Order Related,Priority delivery,Very good costume care services ,59a3c6b3-3de0-4aee-ae36-57c2e8652050,,30/08/2023 08:20,30/08/2023 08:21,30-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
3605d8be-604b-47d5-86fd-a767a4a1c48e,Inbound,Order Related,Delayed,,a7e579ce-5f34-4fcd-99be-145fc2f9af13,,30/08/2023 15:47,30/08/2023 15:48,30-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
27cb6f66-7072-44a9-a80b-98a297e823fc,Outcall,Returns,Return request,,b5797012-ba59-42ec-a0b9-965c8cbcd05a,,30/08/2023 16:37,30/08/2023 16:40,30-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
4d5999c0-5933-46eb-b18e-b3f3b89883fd,Outcall,Order Related,Order status enquiry,,7317406c-df96-45d6-8d06-f405a92b87cd,,30/08/2023 20:47,30/08/2023 20:48,30-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
cf28a135-fb49-425c-940c-dd975d85d6d7,Inbound,Cancellation,Not Needed,,87b54471-f47d-43fb-adda-6d00f08ea5b8,,30/08/2023 15:52,30/08/2023 15:55,30-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
22734e5d-e4dd-47b0-a970-f8e79a0c9304,Inbound,Order Related,Customer Requested Modifications,,28f3cc35-4d7f-41c5-b9d6-7ec5588181dc,,30/08/2023 11:42,30/08/2023 11:45,30-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
295e88bf-27a2-4822-aa93-6bfa374aa039,Inbound,Returns,Reverse Pickup Enquiry,,18fd3e64-68e1-4a97-afc0-eda28ce275fc,23/08/2023 01:27,28/08/2023 15:12,30/08/2023 08:26,30-Aug-23,PUNE,Electronics,2539,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,1
fefdd89a-839c-4618-a591-32a19da78660,Inbound,Order Related,Delayed,Very very good,f91ae3b0-0547-4439-a1ec-5c0244f65108,,30/08/2023 08:41,30/08/2023 08:43,30-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
980c390a-4359-42f3-9b67-b9e2b28260f5,Outcall,Returns,Return request,,8669f45a-c96b-4404-b327-98a6e334abb7,,30/08/2023 20:07,30/08/2023 20:11,30-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
2a9823b0-920c-4880-b653-4528ad27d854,Inbound,Order Related,Installation/demo,Thank you ??,452c0667-7d3c-4695-8fbc-10c5d3f4a13a,,30/08/2023 12:07,30/08/2023 12:11,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
1cb5baaa-11b7-4311-93c3-c686ae22b09c,Inbound,Order Related,Order status enquiry,Nice product ,3a367c7c-45a1-405c-b8e6-c5afa1594825,,30/08/2023 16:15,30/08/2023 19:11,30-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a8bd5ff9-3d1a-4d12-b459-359e4f5ccbe4,Inbound,Order Related,Order status enquiry,,34ead450-af86-41c2-ad78-3117bd23481c,,30/08/2023 09:17,30/08/2023 09:20,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d7fd9801-1dfe-4a87-944b-a0e7edf4866e,Inbound,Order Related,General Enquiry,,f660766b-01eb-44d6-b172-ea50f3bf7827,,30/08/2023 14:06,30/08/2023 14:10,30-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
568cce5e-846f-4e6b-8003-123303c2d56b,Outcall,Refund Related,Refund Related Issues,Awsome,768425cd-1d44-4114-bb96-a7b01389dd40,10/08/2023 22:15,30/08/2023 19:05,30/08/2023 19:41,30-Aug-23,BALRAMPUR,Home Appliences,1599,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
9907e14f-4041-42f2-bac6-69d200b6875c,Inbound,Feedback,UnProfessional Behaviour,Customer support service is ok. But the issue should also be resolved soon.,7a167af0-ba06-481f-a1d0-58b8365e67ac,,30/08/2023 08:52,30/08/2023 08:57,30-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
ebd75dd5-7f63-4227-b287-5565d04cf070,Inbound,Payments related,Online Payment Issues,Thanks you so much,e50d8263-dc93-44d0-9e14-2403271c3979,,30/08/2023 10:10,30/08/2023 15:32,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
0d11349c-d520-4cef-8e09-d1f53f3fb2df,Outcall,Returns,Reverse Pickup Enquiry,,f03839e0-5ca1-4f07-a49d-eb18273d40fb,,30/08/2023 19:55,30/08/2023 20:22,30-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
30ece1cc-d533-4029-8e9d-235c17d5cf67,Inbound,Returns,Reverse Pickup Enquiry,,40fe316d-f080-4d54-94d7-e228380fda93,,30/08/2023 23:22,30/08/2023 23:38,30-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
71e03483-c8dc-481c-816c-81563ab256bb,Outcall,Returns,Reverse Pickup Enquiry,Worst customer service i have ever seen,d4598e1b-4d9b-4155-8e57-eee0ad2b1203,,30/08/2023 13:31,30/08/2023 13:40,30-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,1
25232274-a249-4e8d-a9ad-c7b9eec4e08c,Outcall,Returns,Reverse Pickup Enquiry,,bf00f631-1174-4420-a1a3-11bf169b2e51,21/08/2023 22:20,30/08/2023 10:36,30/08/2023 10:41,30-Aug-23,PUNE,LifeStyle,478,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
c3071ac4-8b4f-4eed-93e6-e3508640d76c,Inbound,Order Related,Delayed,,011377c2-48f7-4d4d-ac87-868af9060fa0,,30/08/2023 11:01,30/08/2023 11:11,30-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f930da1e-1b85-4144-8b03-760a754e1af8,Outcall,Refund Related,Refund Related Issues,,c4da9449-b04a-4985-9e99-d1aed14eaa52,,30/08/2023 21:37,30/08/2023 22:07,30-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
496d3b27-bdba-45c3-bfad-40f31dc81bad,Inbound,Returns,Reverse Pickup Enquiry,Good,2249d65d-d80e-46d1-a7eb-21e3a144be40,,30/08/2023 10:35,30/08/2023 10:37,30-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
e715fec5-d489-4362-b654-8acb627130b9,Inbound,Returns,Reverse Pickup Enquiry,Nice,c0b2d904-e77a-4189-88b9-a50b7d99eda2,,30/08/2023 23:29,30/08/2023 23:31,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
1bc27364-9324-4a7c-beca-0b5334823a87,Inbound,Order Related,Delayed,Nice sir mujhe apne baat karke bhot acha laga sir plz mara oder jalde cancal kar de jea ,8513b8f4-175f-4c1e-a187-28cd84f69e82,01/07/2023 21:09,30/08/2023 15:15,30/08/2023 15:18,30-Aug-23,HOSHIARPUR,Home Appliences,39990,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
28e7b1c4-81f0-4b12-8b5c-0efe0968a928,Outcall,Payments related,Payment related Queries,,a4ce8e13-46d1-431c-9bc7-11eac3d9c996,,30/08/2023 17:15,30/08/2023 17:17,30-Aug-23,,,,,Steve Washington,Emma Park,John Smith,>90,Morning,5
f1c16bef-e740-43b8-98d8-58fb75175a3b,Inbound,Order Related,Installation/demo,,bb802ef2-bd69-4e15-b4ea-5ae79776694f,,30/08/2023 15:02,30/08/2023 15:38,30-Aug-23,,,,,Virginia Hoffman,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
26d365b0-c1b0-416a-a8c7-fc144c74f1bb,Outcall,Shopzilla Related,General Enquiry,,445c632e-eb8f-4406-b3d8-c55e6e638f9d,,30/08/2023 21:49,30/08/2023 22:15,30-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
c3868c85-a88e-45e2-a2b1-fe52173d60cb,Inbound,Returns,Reverse Pickup Enquiry,Refund deley ,68937f1a-a4e5-4c53-8fba-0f5f3f102989,,30/08/2023 22:28,30/08/2023 23:11,30-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
42cd9723-131d-4b69-b715-e141d3c7d76c,Outcall,Returns,Reverse Pickup Enquiry,,4b5f179e-eada-4e30-b904-4dea56a05522,,30/08/2023 19:28,30/08/2023 20:04,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
9975fd6a-b661-4974-a7d2-3fc3ae0d501b,Inbound,Order Related,Delayed,,d3a96c8f-1d91-4c8b-a440-8406368466f0,25/08/2023 00:21,30/08/2023 05:36,30/08/2023 05:37,30-Aug-23,ALIGARH,Books & General merchandise,895,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
2ce43c26-1274-4d67-8f2e-90504fd96e2a,Outcall,Returns,Reverse Pickup Enquiry,Excellent communication and resolve my problem ,912bfef4-83ea-4b11-86ef-60ea40c5b8ea,,30/08/2023 11:00,30/08/2023 11:02,30-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
c887febb-fde4-4e2a-b2bc-294ee07350e7,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,189cd116-ba95-47ed-80ac-77d77aa73090,,30/08/2023 11:10,30/08/2023 11:12,30-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
8d15b1da-7fdc-422b-970e-6104f8928ec9,Inbound,Returns,Reverse Pickup Enquiry,,139a75b5-7f26-4297-b741-a3d47eeac18f,,30/08/2023 11:28,30/08/2023 12:26,30-Aug-23,,,,,Abigail Gonzalez,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
a4686e07-9b2f-46bd-9406-94c4b2836673,Inbound,Returns,Fraudulent User,Good ,bb6f71b6-020f-418c-8afa-1031d537fc12,,30/08/2023 11:55,30/08/2023 12:21,30-Aug-23,,,,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
2c695494-6af3-4cde-b4e4-70d17cf73195,Inbound,Refund Related,Refund Enquiry,I am very happy ??,7d990d7b-f592-4f7a-95e3-3e73c9f7e593,,30/08/2023 12:58,30/08/2023 13:05,30-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,4
37ee18eb-83b5-4108-9738-088e315f5dfc,Outcall,Cancellation,Not Needed,Resolve problems quickly ,cf33915b-4fb5-43b8-b313-5c342be4758b,16/08/2023 21:30,30/08/2023 18:36,30/08/2023 18:38,30-Aug-23,BHARUCH,Home,193,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,4
50784840-2baf-45d1-a328-c4347b56a898,Inbound,Returns,Return request,,8dfc02ca-30bb-4a44-84f1-b362988293c4,21/08/2023 17:42,30/08/2023 10:16,30/08/2023 10:19,30-Aug-23,ANANTAPUR,Books & General merchandise,215,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
ef66b3f4-9b34-4d14-a1d4-d5e9445e40ed,Inbound,Refund Related,Refund Enquiry,Thanks ,3768e265-7a32-437c-9f14-dc3f8c6ebcb3,,30/08/2023 11:42,30/08/2023 12:22,30-Aug-23,,,,,Zachary Ford,Ava Wong,William Kim,On Job Training,Evening,5
c9bcd231-5c95-4f35-9dcd-2eb591037d90,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is better for good customer support,25ce5603-94d3-45c8-b955-db0bb5efb9d4,,30/08/2023 18:48,30/08/2023 18:50,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
93208798-c2a3-4cb3-ab61-efe4b1a4248e,Inbound,Returns,Fraudulent User,,e2ec25a3-0e9f-46f1-80ba-0b94fcf22c2f,,30/08/2023 08:47,30/08/2023 09:06,30-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
866a3357-98b5-4654-be4f-2c1bbf664327,Inbound,Order Related,Order status enquiry,,13aa6e7f-82f5-4178-9734-195803391f83,,30/08/2023 14:03,30/08/2023 14:06,30-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
4c566c18-d205-4aca-843e-a1185f1faa9f,Inbound,Returns,Fraudulent User,,167cd6b0-0959-4c84-a2bb-8def377042c8,,30/08/2023 15:20,30/08/2023 15:21,30-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
6b690ed7-182e-40fb-ad6c-8b7fe3d685f9,Inbound,Refund Related,Refund Enquiry,,c51e2fd1-b63b-424d-ae01-fa5f2df7ac5f,,30/08/2023 16:05,30/08/2023 16:18,30-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
2b361e98-bb6a-4667-a214-496cfd0efc34,Outcall,Returns,Reverse Pickup Enquiry,,80487f74-fabc-4ce4-843a-6a24c20c00c2,,30/08/2023 17:18,30/08/2023 17:53,30-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
f1927392-e74e-4615-a207-f9a1fe5ac1c2,Outcall,Order Related,Delayed,,bf3ede9a-3bae-4cdb-88e5-d80bf67c5d24,21/08/2023 10:31,30/08/2023 08:51,30/08/2023 08:53,30-Aug-23,GIRIDIH,Home Appliences,2499,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
4d787e1a-8276-4f61-9396-9102b1c25621,Inbound,Order Related,Delayed,,e4080bbf-9ffd-4150-9f23-6e94f6079cb5,,30/08/2023 11:10,30/08/2023 11:12,30-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
705d0e09-af18-4439-823d-54dcb5003fee,Inbound,Returns,Reverse Pickup Enquiry,,ba264728-8473-481c-addc-e2897ff3269f,,29/08/2023 20:51,30/08/2023 00:21,30-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,1
ee48c66e-40a9-4c31-bf4a-81ca43c4f896,Outcall,Returns,Reverse Pickup Enquiry,,d8b5ab89-194f-4d5f-8b24-66720e096e29,,30/08/2023 10:06,30/08/2023 10:56,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
ab4904f6-1aca-4c68-8d69-ee4de4f9ff46,Inbound,Order Related,Delayed,,a0413461-1984-4287-8f3d-12b27bb254ae,16/08/2023 21:06,30/08/2023 12:09,30/08/2023 12:17,30-Aug-23,MEERUT,LifeStyle,874,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
359f3358-d9f4-4fdc-a037-9259e786fbf0,Outcall,Returns,Fraudulent User,Thank you,cae82346-a7bf-472b-ae56-abd6c48188df,,30/08/2023 19:05,30/08/2023 19:07,30-Aug-23,,,,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
dcd46c2e-3a29-4587-93d7-57fb8b62186d,Inbound,Order Related,Delayed,Faltu facility ,6bc6d8f6-71f7-4328-a36e-66364cf3a1fb,,30/08/2023 10:21,30/08/2023 10:21,30-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
fb512f4f-2494-407b-b15c-bece5c80582c,Outcall,Order Related,Order status enquiry,Good ,d462f9fa-cebc-47f3-9dbf-4154fa2b8878,,30/08/2023 20:27,30/08/2023 20:40,30-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
b9ce3b0a-d02d-44ef-88d0-c2bce35705d5,Outcall,Shopzilla Related,General Enquiry,,7c9c5930-4f68-48d6-bfe8-cccaa859026d,,30/08/2023 21:00,30/08/2023 21:05,30-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
b4a216ae-b5a0-4330-b67f-50cf35650ae1,Inbound,Offers & Cashback,Instant discount,Thanks Shopzilla ,767c95ca-0212-40db-a45c-260cce7cad9f,25/08/2023 09:12,28/08/2023 22:31,30/08/2023 10:02,30-Aug-23,SURAT,Electronics,899,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
1ee57646-216d-4567-979e-9667afc7161c,Outcall,Returns,Return request,Happy to hear executive resolving problem skill... Thank you sir??,3a5c42c8-af48-40c8-887d-914f4235f7be,,29/08/2023 19:07,30/08/2023 12:01,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,4
ca4ae40a-9be7-49bb-adff-ae2cd58a75fc,Inbound,Order Related,Delayed,,179e2b56-6806-46bc-ad0f-4a4413a116ea,25/08/2023 15:30,30/08/2023 08:41,30/08/2023 13:13,30-Aug-23,PUNE,Books & General merchandise,499,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,4
fc2baa0a-34be-49bd-a1c9-054bf0a4ced0,Inbound,Order Related,Customer Requested Modifications,,7dac432c-993c-4336-b41c-6b356c9cd1e2,,30/08/2023 07:12,30/08/2023 07:31,30-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
875b3380-8669-4cfe-8b6d-90739722ae55,Inbound,Refund Related,Refund Enquiry,,d586845f-682e-428e-b397-e2d13cba11fd,,30/08/2023 07:37,30/08/2023 07:38,30-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
5a53da17-7c6e-4378-afdf-123cde8c6629,Inbound,Returns,Return request,I am happy,8d6f6457-ac73-4e24-b590-6c11bce67c06,,30/08/2023 13:19,30/08/2023 13:21,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
99a55adc-fefd-42e7-a9cc-1c854941ea26,Inbound,Refund Related,Refund Related Issues,Nice ,2e00a470-bb81-4029-a93e-8fb6ab4019cf,16/08/2023 21:57,30/08/2023 10:57,30/08/2023 11:00,30-Aug-23,VAPI,Electronics,7489,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
bcf43b7c-fecd-42f8-8a3c-5157b107d9b1,Email,Order Related,Delayed,Nice ,b920e280-2936-4f75-8aee-729e94adee1d,02/08/2023 13:15,30/08/2023 21:38,30/08/2023 22:10,30-Aug-23,AHMEDABAD,LifeStyle,399,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,4
25c85110-61d4-437d-bf29-2e4e5d2757ff,Inbound,Order Related,Priority delivery,SANKI LOVER,f5af67ae-8232-4c6f-a318-7d12ed034fc7,27/08/2023 22:02,30/08/2023 09:16,30/08/2023 09:17,30-Aug-23,PUNE,Electronics,1899,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
9759af33-a501-4a17-b54c-c9cbcb3f122b,Outcall,Returns,Missing,,ccdd5b95-24ea-4d2e-a845-8ac44f1b2f27,,30/08/2023 20:55,30/08/2023 21:03,30-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
cefed35f-8c34-4394-ae37-9e9fa6f72bc7,Outcall,Product Queries,Product Specific Information,,1bc08e8a-8bb3-4ff5-bf92-68e83842a968,,30/08/2023 18:30,30/08/2023 18:38,30-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0130e849-2246-4202-a910-99bd7251e853,Inbound,Returns,Reverse Pickup Enquiry,all is best but my issue is not resolved,c950987c-af78-4bbe-9c99-0690097be8a3,,29/08/2023 18:35,30/08/2023 18:31,30-Aug-23,,,,,Charles Huff,Landon Tanaka,Emily Chen,>90,Split,5
1f955a7f-18d6-44cf-bd0a-d360090372cb,Inbound,Returns,Return request,Mam ne meri bhut bhut help ki hai uske lye unko bhut bhut thanks ,fcc4de31-84fe-4f75-bf95-94480753720d,,30/08/2023 09:44,30/08/2023 09:56,30-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
76097a72-544a-4a30-8a1f-08ebc63a6668,Outcall,Order Related,Delayed,,c971a92c-5591-4013-95a4-dfb476864ae9,,30/08/2023 15:02,30/08/2023 15:03,30-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
39d60f24-f876-4ac3-9f1b-005ef4f4d65b,Inbound,Order Related,Delayed,,01fcbcff-2a0d-49fe-a34d-21fc685b1adb,18/08/2023 12:18,30/08/2023 14:46,30/08/2023 14:47,30-Aug-23,KISHANGANJ,Electronics,299,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
2af295ad-ed10-4880-a2f8-7942a21f336d,Inbound,Cancellation,Not Needed,,7ba90559-9b29-4923-96f1-e70db51ac155,,30/08/2023 15:26,30/08/2023 15:30,30-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
403ca5cd-89b7-4b7a-b448-d33efad18e83,Inbound,Order Related,Seller Cancelled Order,Such a nice guy,abd21139-f64c-463c-939d-77b090ed3808,,30/08/2023 06:20,30/08/2023 06:22,30-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
6aa96ce7-d8ae-453a-b485-446e62d67d2d,Inbound,Order Related,Customer Requested Modifications,Share number to contact customer services directly,4e706f41-68ee-4d0b-9235-bbe94a50f014,,30/08/2023 14:04,30/08/2023 14:19,30-Aug-23,,,,,Linda Butler,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7a80a9fa-9906-4534-bcbf-30d7940d5896,Inbound,Returns,Reverse Pickup Enquiry,,e59e68d5-4952-4133-a068-ea922e50eb00,,30/08/2023 15:20,30/08/2023 15:38,30-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
9ad9f762-d6d9-452d-bc93-a79a74e65e23,Inbound,Returns,Reverse Pickup Enquiry,Very good ,d1165be2-4a42-4ca5-8475-c8e5f1c3de58,,30/08/2023 20:06,30/08/2023 21:33,30-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,5
c26731de-b225-4078-82f7-de600775eecd,Inbound,Order Related,Order status enquiry,,ba37d889-8ddc-4ed6-81ac-dd4df3e0f6c9,,30/08/2023 14:19,30/08/2023 14:27,30-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
ef003669-7916-4cb6-b706-8a3eca266176,Outcall,Cancellation,Not Needed,,6ac5fc48-8af4-47ea-bca1-32bfeec62ad7,,30/08/2023 19:07,30/08/2023 21:50,30-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0e33aaef-671a-4427-bf61-b638a33ff09f,Inbound,Feedback,UnProfessional Behaviour,,5f4d3eb2-937d-4afd-b76c-4cdab27cb0b3,,30/08/2023 11:44,30/08/2023 11:47,30-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
aa0036c2-7d02-4e20-b51c-48872767c1ac,Outcall,Returns,Fraudulent User,,0211b7bf-5322-4808-86d3-fe2abb61d6e0,,30/08/2023 18:36,30/08/2023 18:40,30-Aug-23,,,,,Nicole Green,Elijah Yamaguchi,John Smith,61-90,Evening,5
8d44694d-ce58-4bb3-8123-3f5d93660934,Outcall,Returns,Fraudulent User,,1fdaf153-4151-4851-a566-ad2e6c470a31,,30/08/2023 21:26,30/08/2023 21:29,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
b2db0a75-68d8-4205-abc9-cf7720a8eb70,Inbound,Payments related,Online Payment Issues,,b8807814-ecba-4059-81aa-c191537b8d90,,30/08/2023 10:47,30/08/2023 10:49,30-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
cf6d407f-3bef-4a50-9587-4acaa4abf20f,Outcall,Product Queries,Product Specific Information,You can claim the coupon after deliveryHow to claim?  THE LINK IS NOT WORKING  it is saying https://www.Shopzilla.com/spotify-premium-1-aq27di-store,bd56cb41-edd7-4fcb-8c28-f7da5b9df1b2,,30/08/2023 12:52,30/08/2023 16:20,30-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
4f5d6823-78d3-488f-8e81-3cd983142957,Inbound,Returns,Reverse Pickup Enquiry,,75a17b27-adfc-4ad3-a2e0-7fbce8416ea2,,30/08/2023 14:33,30/08/2023 14:36,30-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
f0bdcfa7-5904-4d45-ba3e-5d1de5c95a73,Inbound,Feedback,UnProfessional Behaviour,"It was nice talking to you, you will definitely help me",4daf8306-fa59-4671-bb6e-60f213863f51,,30/08/2023 07:33,30/08/2023 07:33,30-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
af0d0a10-8944-4da5-8560-2a1bc71bb677,Inbound,Order Related,Order status enquiry,Nice ,e1057368-ceda-4292-aeeb-9dc9cdcf0657,,30/08/2023 09:24,30/08/2023 09:28,30-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
3ad457f7-3bbd-4efc-bf62-1a3e47940e3d,Inbound,Order Related,Seller Cancelled Order,,c5072b84-3177-4963-ae6e-e835ee6ddde2,,29/08/2023 13:26,30/08/2023 11:23,30-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,3
7ea34e87-d4bd-4ba4-af14-8f37584962d5,Outcall,Order Related,Invoice request,I still didn't get my invoice,e3d9de59-4f4e-47c5-96c7-668d09909afc,,29/08/2023 23:05,30/08/2023 08:35,30-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,2
64a8402a-2f6c-44be-83c1-7b7926d5783a,Inbound,Order Related,Order status enquiry,,380b211f-5ab0-4d51-a2d3-8d7c7487f725,,30/08/2023 11:34,30/08/2023 11:35,30-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8a8c4a93-27d6-4b82-a591-d9b06ff25e87,Inbound,Returns,Return request,,ea581d2e-b250-46d0-9063-707594fcc6d5,,30/08/2023 14:40,30/08/2023 14:53,30-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
fc31ce19-7cbe-4d36-96e0-7c582248bfd1,Inbound,Returns,Reverse Pickup Enquiry,,f91d391b-0c68-4203-a204-ecc1b0ba9384,,30/08/2023 15:58,30/08/2023 15:59,30-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
c266bbfb-a8e6-40c5-b73f-adb31cae4ada,Email,Feedback,UnProfessional Behaviour,,f8d4a667-3ce6-4548-804c-978b22989be0,,30/08/2023 12:22,30/08/2023 12:22,30-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
4ffab01f-c696-4111-a228-f76d3a5bc71e,Email,Order Related,Delayed,,7f4e5dc5-578b-479a-a1b5-9584b6579fda,,30/08/2023 20:10,30/08/2023 20:12,30-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
385fb009-8004-4949-b8b0-a04442e69498,Email,Returns,Reverse Pickup Enquiry,,1a4253af-028a-4b10-8682-4f296cfe6b15,25/08/2023 12:31,30/08/2023 18:35,30/08/2023 18:51,30-Aug-23,ALLAHABAD,LifeStyle,249,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
a1107ddc-ef05-4eb8-81f4-f310364f949c,Inbound,Order Related,Installation/demo,,a8637807-eb2a-4f85-85a5-48ce110e3c8e,,30/08/2023 15:47,30/08/2023 16:04,30-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
ad17a863-c5f0-4d73-aa81-3326fa84ba9d,Outcall,Payments related,Online Payment Issues,Yery long time our refunded not completed   Shopzilla regular castmar for Shopzilla long time  but Shopzilla a very bad service provider for Shopzilla ,ebae70bf-ea57-482f-961b-39de4e6014cb,,30/08/2023 17:15,30/08/2023 17:15,30-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
dea2f87a-4509-420d-9b79-89d92d8ef46f,Inbound,Returns,Reverse Pickup Enquiry,,a23b54c2-3cae-4cbd-ae1d-2c6ae22b4c78,04/08/2023 09:25,30/08/2023 11:03,30/08/2023 11:05,30-Aug-23,KANNAUJ,LifeStyle,888,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
5955458e-f929-47ad-a6a8-c50c62f2e296,Inbound,Order Related,Installation/demo,,72f22358-b916-4284-b753-681b3a4ab4a3,,30/08/2023 13:47,30/08/2023 13:50,30-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
fd71a0dd-88dc-4599-8c31-5a200b4a9714,Inbound,Returns,Service Centres Related,,ed0c4fbd-c2c8-4f61-acc0-b3e85ecdea78,,30/08/2023 16:07,30/08/2023 16:09,30-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
817ad5bc-0765-4bdb-9773-444f8c4d3ab7,Inbound,Order Related,Order status enquiry,,a6d7d755-1821-4134-a2d0-ddc960770b32,26/08/2023 15:43,30/08/2023 07:21,30/08/2023 07:29,30-Aug-23,DARBHANGA,LifeStyle,494,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ea3df00f-ac33-4250-a273-3094bf98aeae,Outcall,Returns,Return request,To make easy customer care support ,accda37b-c3e8-4067-ac99-22f0d16d6aba,21/08/2023 22:31,30/08/2023 12:38,30/08/2023 12:41,30-Aug-23,MUMBAI,Books & General merchandise,390,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5940aad0-a8ef-4bdf-a5f7-9ab969e08bad,Outcall,Returns,Return request,,e47ca505-1814-4060-b9be-abec352ec459,,30/08/2023 12:18,30/08/2023 12:20,30-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
958aef2d-a79b-480b-b24f-af079d6d0d3a,Outcall,Returns,Service Centres Related,Zero and very slow facility,d0bc1e9e-c3ea-4657-90d8-94fbbb2e01e9,,30/08/2023 22:10,30/08/2023 22:41,30-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,1
3c166e36-b8c9-41a7-9d41-e6e46486e0a6,Outcall,Order Related,Order status enquiry,Very good ,ea00676b-f13c-4a05-8a11-b24c0f98deb2,,30/08/2023 09:44,30/08/2023 09:59,30-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
b0826294-459b-40d8-a3e8-8566cc4c0dfa,Inbound,Product Queries,Product Specific Information,Provide every information to coustomers which is written before ordering the product on same time,eaebfd00-09e2-4227-8485-b08bfb44df6a,,30/08/2023 09:39,30/08/2023 09:41,30-Aug-23,,,,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,4
c9915fd9-2073-47cd-90f6-54a21d23913d,Outcall,Shopzilla Related,Signup Issues,,d7095825-ce41-4d77-bdcc-2185f9a3548a,,30/08/2023 19:05,30/08/2023 19:06,30-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
33ad8a0e-c249-43d6-aa85-1d78f44220ef,Inbound,Order Related,Order status enquiry,,cdcb3ffd-dc32-4183-98a0-70390132f022,09/08/2023 11:42,30/08/2023 12:45,30/08/2023 15:03,30-Aug-23,JAMSHEDPUR,LifeStyle,576,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,1
773f2825-d4e3-4bed-bd0d-44096bb02ab8,Inbound,Refund Related,Refund Enquiry,,30f1c05b-0838-4e04-af52-faec41ccf833,,30/08/2023 06:07,30/08/2023 06:08,30-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
09d1112b-76dd-49b6-b23b-afa44b3a89f7,Inbound,Returns,Return request,,7fab8bec-e660-4c31-8f05-90d3b8a124fb,,30/08/2023 14:35,30/08/2023 14:36,30-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
0afe4854-d3a1-45b8-a264-c11e69b4e413,Outcall,Feedback,UnProfessional Behaviour,,65168ba6-e58c-4c70-8c6c-957636e7ac2c,,30/08/2023 17:30,30/08/2023 17:33,30-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,4
790cba56-2b39-4798-b941-3b467fa05bf4,Inbound,Product Queries,Life Insurance,,4015b4f8-ae34-4122-8ef9-8ad4e5261f77,,29/08/2023 18:18,30/08/2023 11:53,30-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
932ee76a-110b-4645-b874-ed3028d5bfcf,Inbound,Returns,Exchange / Replacement,,fb4f8d60-bbb3-4814-a67b-d06b7e9dd194,,30/08/2023 00:23,30/08/2023 00:28,30-Aug-23,,,,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
e9c88c56-4589-4a2f-8e82-9ecf01302941,Outcall,Shopzilla Related,General Enquiry,,fb65fd05-7c46-4497-8a53-91a8cf74c7c2,,30/08/2023 17:35,30/08/2023 18:24,30-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
bc303032-d12a-4969-9333-8b04041e7f2f,Outcall,Refund Related,Refund Enquiry,,6b5a964e-f5be-43d4-a9c3-f37c3d9dcf04,,30/08/2023 17:45,30/08/2023 18:09,30-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
def1144c-1f32-4bc9-a4f8-5c625025d994,Outcall,Order Related,Order status enquiry,,ea9de655-1ea4-4276-9b24-10cfd42242c3,22/08/2023 12:47,30/08/2023 14:05,30/08/2023 21:19,30-Aug-23,ITANAGAR,Books & General merchandise,679,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
62c39ac7-df38-4483-8e1a-38bf40a25e3b,Outcall,Refund Related,Refund Related Issues,,a9e695a8-ce57-4a70-a8be-e17ddb5996b6,,30/08/2023 12:20,30/08/2023 12:23,30-Aug-23,,,,,David Michael,Lily Chen,Michael Lee,>90,Morning,5
94349111-ff24-43c3-aeb7-a64d476ec1f8,Inbound,Order Related,Order status enquiry,,d7a677ce-fa8d-428e-a13c-3d0690cea055,10/08/2023 11:39,30/08/2023 14:26,30/08/2023 14:31,30-Aug-23,BETIA,Books & General merchandise,149,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d2dd9e29-c88f-4fce-8978-5bfdc5587dd2,Outcall,Order Related,Delayed,Good ??,dc8a4ef3-1636-4616-a9a5-645d4458ffa5,,30/08/2023 17:09,30/08/2023 18:52,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
f2cc2998-8425-42f2-864a-7bc0d14e49f3,Outcall,Refund Related,Refund Enquiry,,1b20e2b2-89d3-4a70-92a5-38cd7962fa07,,30/08/2023 18:40,30/08/2023 18:44,30-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
61c444a9-c1e1-48e4-8589-fbe7dce9be23,Inbound,Order Related,Order status enquiry,,09d8fe53-72bd-4729-b3e3-71832e7cc4cb,,30/08/2023 16:08,30/08/2023 16:14,30-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9324e8db-cb57-4af0-bf14-83d2c4156fef,Outcall,Feedback,UnProfessional Behaviour,,2e320846-4630-4f5b-bdb4-d70c4948b862,,30/08/2023 09:44,30/08/2023 09:55,30-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
5935452e-d557-4693-a8b6-ed497d8d864e,Inbound,Returns,Reverse Pickup Enquiry,Reduce the hammer noise behind it makes cumbersome to understand what the person is saying.,8605653e-254d-4c4c-a082-54f3908fa74d,,30/08/2023 11:57,30/08/2023 11:58,30-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
27e438f8-62f6-484d-a20a-d5503ee8a2f6,Inbound,Order Related,Order status enquiry,,acc17712-88de-4b0a-87e9-386f1d9c4b0f,16/08/2023 19:00,30/08/2023 08:38,30/08/2023 08:39,30-Aug-23,DHARAMASALA,Books & General merchandise,309,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
96ed18c1-7331-4fe8-a8c3-319c865b8cc6,Inbound,Feedback,UnProfessional Behaviour,,cd25bba0-93f0-4ca8-84ed-d1ac2b3d8451,,30/08/2023 12:56,30/08/2023 16:32,30-Aug-23,,,,,Nathan Riley,Emily Yamashita,William Kim,On Job Training,Evening,5
cbd8c4ca-81cd-4f4f-9204-32b5530df21d,Outcall,Order Related,Seller Cancelled Order,Need atleast one comunication after automatically cancelled and resolve problems lill fast by you,7831aeb2-9f5a-4086-991f-72b5eb1c4f2d,,30/08/2023 15:20,30/08/2023 15:31,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
a947f71f-9799-45f0-965f-f8ee432c44ef,Outcall,Returns,Reverse Pickup Enquiry,,30f2640f-46aa-476c-aed1-5f4ff51a9c2c,10/08/2023 01:06,30/08/2023 17:17,30/08/2023 17:21,30-Aug-23,PATNA,LifeStyle,367,,Amanda Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
456fd3df-633d-497e-b484-d24a7285e9e8,Outcall,Order Related,Order status enquiry,,268c43bc-86a3-4743-92a0-b5fb2f00fefd,,30/08/2023 20:09,30/08/2023 20:10,30-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
394f8fb4-9eb2-43a6-aec0-8819bebea79b,Inbound,Returns,Reverse Pickup Enquiry,,f275b701-b9fb-44ec-b825-ca014522c35a,,30/08/2023 22:18,30/08/2023 22:21,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
2351e1da-9457-4217-a5fb-eda0aa4f248c,Email,Feedback,UnProfessional Behaviour,,105b26be-dc05-444a-9c68-78c43f0ff2d4,,30/08/2023 09:42,30/08/2023 20:19,30-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,4
3310fa06-cbf1-402f-babb-da59961480d4,Inbound,Order Related,Delayed,,ce192084-7c98-4500-a862-4cc77f582be8,11/08/2023 23:04,30/08/2023 07:52,30/08/2023 07:56,30-Aug-23,CHHINDWARA,Home Appliences,35990,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,4
880acdbd-8b48-4efc-9fff-a0a71c1d28b6,Inbound,Order Related,Priority delivery,Very nice and simple way to understand my issue by your customer supporter,5ea902ff-aee8-430d-8a7a-e13ec37635d1,22/08/2023 07:49,30/08/2023 06:40,30/08/2023 06:41,30-Aug-23,NAGAON,LifeStyle,1695,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
30219157-af4e-4ef9-9028-114058250cf1,Outcall,Returns,Reverse Pickup Enquiry,,d8aca699-1b3a-4f80-8e12-e7a1a03a6de0,26/08/2023 09:04,30/08/2023 20:43,30/08/2023 20:51,30-Aug-23,PUNE,Electronics,1099,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
ddda8cfe-9d20-4491-9483-addd3377365c,Email,Cancellation,Not Needed,Well support,ac5c3e61-dd11-4acf-8c83-8b7b29fff566,16/08/2023 23:18,30/08/2023 07:37,30/08/2023 07:40,30-Aug-23,BANKURA,LifeStyle,241,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
471d8ae6-de23-476d-8154-21ee6b8ac562,Outcall,Cancellation,Not Needed,Thank you so much for your help,ec65202e-0dde-41a2-ae4e-ee731ad9abd9,,30/08/2023 18:30,30/08/2023 18:40,30-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
61a8a838-a8be-49a1-8c44-bb4587884fca,Email,Returns,Reverse Pickup Enquiry,,6b7dc815-795d-411f-adbb-f29b2adf6a32,21/08/2023 16:51,30/08/2023 16:45,30/08/2023 16:52,30-Aug-23,KOLKATA,LifeStyle,170,,John Joseph,Nathan Patel,Emily Chen,0-30,Evening,5
afeb8db4-25d5-49cf-ab0e-677e527c5eb0,Inbound,Order Related,Unable to track,,fc48ceea-cf6f-426a-bdbf-a5e935f147fd,09/08/2023 19:51,27/08/2023 10:03,30/08/2023 09:04,30-Aug-23,KODAIKANAL,LifeStyle,1499,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a424c061-d082-4343-aee3-a381f215085d,Outcall,Order Related,Order status enquiry,Thank you,02eb68a5-6116-4f7f-958b-6da9508d8835,,30/08/2023 13:46,30/08/2023 13:50,30-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
046ca652-e17a-4c84-a1c6-ffc445273114,Outcall,Returns,Return request,,ee702208-0fcf-40a3-8dab-5a2ddafdf1be,,30/08/2023 16:56,30/08/2023 16:57,30-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
e31e3fdb-a855-4ba9-8436-3e090f0296c8,Inbound,Returns,Reverse Pickup Enquiry,,7e153e20-5473-4fa6-82cd-4dc07ba2b0f0,,30/08/2023 11:38,30/08/2023 12:43,30-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,5
57c85cb6-915a-4ec8-8218-3f650326c878,Outcall,Order Related,Order status enquiry,,c1598049-454b-4f04-9927-7ca8850d0079,,30/08/2023 18:58,30/08/2023 18:59,30-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
9dd60f59-69dc-40ba-b050-4d6091f8ad36,Outcall,Feedback,UnProfessional Behaviour,,f013255d-8869-4630-8735-8e779975e33a,,30/08/2023 07:35,30/08/2023 07:38,30-Aug-23,,,,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,5
5f8c586c-71d3-4bbb-8ca0-098e26ac0628,Outcall,Payments related,Online Payment Issues,,6a847fcf-b7ad-4d11-8435-899b83f09477,,30/08/2023 12:10,30/08/2023 12:13,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
3ab0610c-0346-4484-b08c-fb848c1447cd,Inbound,Payments related,Wallet related,,362fd373-0e47-4edc-b766-850b29eee9b4,,30/08/2023 04:32,30/08/2023 04:43,30-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
37167f21-a98d-4582-b0e9-46d012065478,Email,Returns,Reverse Pickup Enquiry,,9df353f9-8155-490c-ab23-c580d5a9758a,24/08/2023 06:06,30/08/2023 10:06,30/08/2023 10:21,30-Aug-23,JABALPUR,LifeStyle,1194,,Christina Lewis,Aiden Patel,John Smith,>90,Evening,5
3818f2a6-c0ce-48c2-b659-e6a79f2d2dcf,Inbound,Order Related,Order status enquiry,,503d8800-84f1-4897-b305-9c69306c012f,,30/08/2023 07:28,30/08/2023 07:30,30-Aug-23,,,,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
2654065c-4343-4806-9db9-d75a8c937b07,Outcall,Returns,Missing,,e483ec56-d1a1-4e48-b320-1b7d1fd6170e,,30/08/2023 19:16,30/08/2023 19:19,30-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
fabe1948-4b22-47a8-8ce0-a48ae9f348c5,Outcall,Payments related,PayLater related,Good response Costomer care Shopzilla ,18f529ae-6790-427d-9d2a-1f721b87ab8f,,30/08/2023 10:50,30/08/2023 10:58,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
592a342e-8a42-4da4-ad84-0fbce9f18bd5,Inbound,Returns,Return request,Good,7de0f605-fa4d-4352-931e-9890d849d716,24/08/2023 10:34,30/08/2023 12:14,30/08/2023 12:23,30-Aug-23,GHAZIABAD,LifeStyle,299,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
1c7fcb54-e3cc-45f4-87e3-71087afd8244,Inbound,Order Related,Delayed,,c72220f9-e6f8-42f9-8e90-12921adaff0f,,30/08/2023 12:21,30/08/2023 12:22,30-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
6cfbe454-e990-4432-a4a9-091dfb1a0c8b,Inbound,Order Related,Delayed,,4eb905fb-72e1-4784-a3aa-4888727227fc,26/08/2023 10:11,30/08/2023 08:25,30/08/2023 08:26,30-Aug-23,MUMBAI,Electronics,1099,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
c031581a-9662-4107-bbd2-7cfdcb9984a3,Inbound,Returns,Return request,Nice ,e7650a01-ad10-48a7-9b57-80325f0f8de2,,30/08/2023 13:45,30/08/2023 13:48,30-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
25798e1b-c223-4923-af2a-f15f5f3fdb39,Inbound,Offers & Cashback,Other Cashback,My provided your consultancy ,d6426aae-575a-41fa-ad48-674852dbfc49,,30/08/2023 12:39,30/08/2023 15:04,30-Aug-23,,,,,Brent Palmer,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5419f3d6-c3c6-4cb3-9c7a-047ea0f4cb55,Inbound,Returns,Reverse Pickup Enquiry,,d26783ac-68ea-49a2-9bdf-401c3e417ee0,,30/08/2023 13:36,30/08/2023 13:58,30-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
2195c897-f183-4a6e-ad1e-cdba940372b8,Outcall,Order Related,Order status enquiry,,f4b7eafa-1f4d-49e0-8c3e-bd4a3897ff4f,26/08/2023 08:10,30/08/2023 13:00,30/08/2023 13:03,30-Aug-23,BETIA,Mobile,19999,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
53aad4a3-6623-4a6d-8689-c05cf25dc00b,Inbound,Order Related,Order status enquiry,,181ff5b3-00a8-41fd-bb44-5eac565ace37,,29/08/2023 19:34,30/08/2023 07:51,30-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
81bd0a93-3e7a-4ec7-9b74-787eba129ce5,Inbound,Order Related,Priority delivery,Very grace and polite ..an effective support staff she was....,ebf00c3f-64fa-4925-9fdd-1758bbd2ba5c,,30/08/2023 09:12,30/08/2023 09:13,30-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0511e312-de53-4b6d-bf15-3bbbddbbedfa,Outcall,Returns,Fraudulent User,Customer sidhe customer care se sampark nahin   ismein sudhar Karen aur helpline  ,36ee6250-3eb1-4889-9cad-def0da9021ae,,30/08/2023 10:52,30/08/2023 13:14,30-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
eb48f9cb-b65a-4a45-b0fa-26d32b885996,Outcall,Shopzilla Related,General Enquiry,Very good man best best 10 of 10,e4999819-0bac-4936-a24b-eb73b3772fca,,30/08/2023 14:37,30/08/2023 14:41,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
e47e8c2d-ea95-46ab-8891-e1223256c3a2,Outcall,Returns,Exchange / Replacement,,3859a7a2-0571-41eb-aab1-73821f6eb5bf,,30/08/2023 14:44,30/08/2023 14:45,30-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
03a42ea4-867a-49c7-ac4d-8cdd17254931,Outcall,Returns,Reverse Pickup Enquiry,,46741d7a-c003-4f6a-8afd-955bbf8bb237,,30/08/2023 18:55,30/08/2023 23:30,30-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ded9de3b-7356-4bac-8777-ff52cb4bcf7f,Outcall,Order Related,Seller Cancelled Order,,ee859850-98af-4466-a066-9ceeadb4ad55,,30/08/2023 19:18,30/08/2023 19:19,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
2c3bc569-a9ee-414d-afd3-f3d98db1b538,Inbound,Order Related,Order status enquiry,,c8bd8589-ec4d-4ff4-8752-711bf5b7a665,20/08/2023 18:40,30/08/2023 11:43,30/08/2023 17:16,30-Aug-23,HYDERABAD,Mobile,15999,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
400d16ff-f340-45d2-a71b-cc9918f72fe8,Inbound,Order Related,Customer Requested Modifications,Not having knowledge,a8f8b9e7-c069-4f7a-96cb-c06e536bc1de,27/08/2023 12:18,29/08/2023 19:31,30/08/2023 08:37,30-Aug-23,NASHIK,Mobile,32999,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,1
90d71a54-00bb-40a2-b264-095ebdf68070,Inbound,Returns,Reverse Pickup Enquiry,,9914d467-9c1a-48cd-a041-e352fdef5532,24/08/2023 22:06,28/08/2023 12:55,30/08/2023 10:02,30-Aug-23,SHAHJAHANPUR,Books & General merchandise,229,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
17cefb47-eb08-465c-845d-daee3d919901,Outcall,Returns,Return request,,db57315c-954e-4490-97ae-dd3fe659724e,,30/08/2023 17:05,30/08/2023 17:08,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
6f7af6ca-db86-4f6c-ab56-f86bcf4fb112,Inbound,Returns,Reverse Pickup Enquiry,,ad119fec-aae9-4dc7-b6c4-6fe5b5ffa011,,30/08/2023 10:37,30/08/2023 13:41,30-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,1
ef093659-a7ea-4cd5-b224-658b66b6a63e,Inbound,Returns,Reverse Pickup Enquiry,,9d02cf14-1e22-4f8b-b273-da69ef919b37,,30/08/2023 12:31,30/08/2023 12:32,30-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
24fc6106-fb98-4eb1-b875-d58a8c506a15,Inbound,Returns,Return request,,687d58d5-0482-474b-abdc-2835676fe1a4,,30/08/2023 13:47,30/08/2023 13:49,30-Aug-23,,,,,James Pineda,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5867aa84-5da0-4e83-af6d-9f62c7ffcb20,Outcall,Product Queries,Product Specific Information,,23781a6b-a5e0-4ff3-bb6e-9db9d85832e1,,30/08/2023 15:13,30/08/2023 16:59,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
30059d29-6464-451f-9b89-4985cc03df62,Outcall,Returns,Fraudulent User,,747d9a51-4bea-4513-bd67-d90e50625709,,30/08/2023 17:14,30/08/2023 18:21,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
1e873178-8e06-4289-96cc-17256b04c7fa,Inbound,Shopzilla Related,Signup Issues,,3aa4fd33-ed1c-4ee6-a8e2-4fd546544fd6,,29/08/2023 21:53,30/08/2023 10:14,30-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
93da8054-2637-4f8a-a383-8f5d54b230e0,Inbound,Order Related,Priority delivery,,752771bd-6a43-461d-8917-65f842581f7a,24/08/2023 23:07,30/08/2023 08:10,30/08/2023 08:12,30-Aug-23,KHAGARIA,LifeStyle,755,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,4
e620b35a-9eb1-47dc-b148-26ee74b15d64,Inbound,Returns,Reverse Pickup Enquiry,Good person,61aa7c9a-7ff7-4a1f-bb1e-24a40d77c969,,30/08/2023 15:58,30/08/2023 16:02,30-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
8efe20fa-b4d8-47f3-a252-d7a13f5757d7,Inbound,Returns,Missing,Help is greet and very good support ,db4ee4b3-3195-4e9b-9ece-a22d07d8b9b5,,30/08/2023 07:35,30/08/2023 07:45,30-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
b67544bd-9bfe-46c4-afe3-de4fa08e7032,Inbound,Returns,Return request,,d876c943-2770-4e33-a225-c6c5f91171e6,17/08/2023 11:58,30/08/2023 13:48,30/08/2023 13:50,30-Aug-23,KOLKATA,LifeStyle,338,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
147f85cd-9ce5-4929-b8b2-3b6cf968c0b5,Outcall,Refund Related,Refund Related Issues,,9c7b04ae-700c-4919-8bae-cf55be638532,,30/08/2023 11:02,30/08/2023 11:04,30-Aug-23,,,,,Samuel Blankenship,Brayden Wong,John Smith,>90,Morning,5
6ac791cc-5952-4231-9c7a-cf1e950ef600,Outcall,Product Queries,Product Specific Information,By mistake I had ordered size 'L' instead of 'M' but I had to cancel the order and place a fresh instead of getting the size of the product changed in the same order itself.,4b7da59d-2558-4cfc-ac33-381a66f81a76,,30/08/2023 21:41,30/08/2023 21:47,30-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a9a0f53b-17a5-442c-8926-24a3878c3f9d,Outcall,Returns,Reverse Pickup Enquiry,,1dacc4b5-6033-4e37-94b7-7e84c415ed06,19/08/2023 11:42,30/08/2023 18:23,30/08/2023 18:25,30-Aug-23,VARANASI,Home,241,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
da30059c-f425-4a28-833f-c8962d4a12eb,Inbound,Returns,Reverse Pickup Enquiry,Nice.. ??,9f16d1a4-d2f2-4f09-b390-ba43d99c39e8,,30/08/2023 14:11,30/08/2023 14:13,30-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
82d89649-8900-45e8-903d-7e6d16f487c3,Inbound,Order Related,Installation/demo,,eaabdb7c-7951-4d09-96b1-8ed33795d774,,30/08/2023 00:46,30/08/2023 08:20,30-Aug-23,,,,,Stephanie Hammond,William Park,Jennifer Nguyen,On Job Training,Morning,3
87b1af29-0554-4591-9fc0-cd8b9e9c22ce,Inbound,Returns,Reverse Pickup Enquiry,,af464310-005a-4658-82ac-115ffd119ad6,,29/08/2023 19:37,30/08/2023 13:10,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
e18c3e54-cd6a-46e6-a3a9-dcf641dcf525,Outcall,Shopzilla Related,Signup Issues,Outstanding experience ,58aea55e-1845-4f72-87a7-521ba9e53910,,30/08/2023 20:27,30/08/2023 20:28,30-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
0557fd25-9803-4484-b49b-0263950d2f43,Email,Order Related,Delayed,,edde6afa-81e5-4892-a6a7-ebcb523c0c6b,14/07/2023 15:41,30/08/2023 15:53,30/08/2023 22:24,30-Aug-23,BHUBANESWAR,Books & General merchandise,149,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
7ce86931-3693-4f9e-879e-a461d2a700df,Inbound,Returns,Service Centres Related,,62e81d28-f3dc-4831-beeb-c005859f6779,12/06/2023 11:11,30/08/2023 22:15,30/08/2023 22:27,30-Aug-23,KANKINARA,Electronics,1299,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
57344301-ce4d-4932-ab28-43f45097b1aa,Inbound,Returns,Return request,,5e8701f4-6df1-4469-9c3e-7cfa097275b3,,30/08/2023 08:13,30/08/2023 08:17,30-Aug-23,,,,,Dawn Boyd,Olivia Suzuki,John Smith,31-60,Morning,5
26935f77-39a3-4064-96ee-ebba12311a00,Outcall,Returns,Return request,,5f5ed4c6-3a71-4968-97c6-7dc1ad11a507,,30/08/2023 12:35,30/08/2023 12:38,30-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
31f4420b-ace7-4f80-91ab-1c501239d3cf,Outcall,Product Queries,Product Specific Information,Way of taking is good ,d3d9e476-0385-4cfc-b625-e8d3e08699af,,30/08/2023 12:44,30/08/2023 12:47,30-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
a005eb35-c878-4a69-bbb5-5c94ea764287,Inbound,Payments related,Payment related Queries,Thanks ,4976165b-c196-47d4-8f6c-40afd2888617,,30/08/2023 07:12,30/08/2023 07:17,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
5823322e-646b-4157-ab7f-b483f7142654,Outcall,Returns,Wrong,,4edb2c02-ae7b-4e5e-910e-94736f55fcfb,,30/08/2023 17:57,30/08/2023 18:20,30-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
8b4555ec-f3f5-493a-89db-049b43d0bd04,Outcall,Order Related,Order status enquiry,,ee1c2db4-e00e-4daa-ac36-5bb3847055af,,30/08/2023 20:21,30/08/2023 20:23,30-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,4
ee48148c-2490-40c8-85b5-9de1a52a6241,Outcall,Returns,Exchange / Replacement,,ae9adc30-af90-4242-9931-dd74fcaa497d,,30/08/2023 19:31,30/08/2023 20:01,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
ba54005a-b36f-4006-82d0-6d9d883a99f9,Outcall,Order Related,Order status enquiry,,6085c3cf-eae3-4152-919e-a549453816b9,,30/08/2023 17:41,30/08/2023 20:42,30-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
3d435195-dcda-47b6-b797-00e4168c61bc,Inbound,Order Related,Installation/demo,,88b72c4c-34e3-4f7f-9e0e-223ce9b46525,,30/08/2023 12:42,30/08/2023 13:57,30-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
15ef107a-7ce4-4d5f-8bac-c370fb24354d,Outcall,Order Related,Order status enquiry,,e9519e6c-45ad-4073-9212-7f319737550a,,30/08/2023 17:35,30/08/2023 17:35,30-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,5
2010f76a-5288-482a-99a9-c3021dcf5b2f,Inbound,Order Related,Order status enquiry,Very poor delivery service ,39e556da-572c-48d4-81a7-831ace1923f0,24/08/2023 17:26,30/08/2023 12:52,30/08/2023 19:40,30-Aug-23,GURGAON,LifeStyle,484,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,1
ddedabb7-c57d-4dec-bccb-70da5be54202,Inbound,Returns,Wrong,,1a3fd528-6951-4322-9dde-f678234f5c46,21/08/2023 08:37,30/08/2023 08:18,30/08/2023 08:24,30-Aug-23,KHAGARIA,Books & General merchandise,208,,Sara Hall,Brayden Wong,John Smith,>90,Morning,4
70df4d97-4d57-420e-8961-7c23156ad43e,Outcall,Order Related,Order status enquiry,,fbd4ed4c-24b2-432c-8dcc-57ddf1e347e4,26/08/2023 12:59,30/08/2023 17:42,30/08/2023 21:27,30-Aug-23,SIKAR,Mobile,59999,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1e8ac0db-6975-47de-b907-99cda65278ca,Email,Shopzilla Related,General Enquiry,Very good,4d5dca95-ca6a-487b-93a5-3dbd6f7dd603,,30/08/2023 10:02,30/08/2023 10:21,30-Aug-23,,,,,Debra Brown,Zoe Yamamoto,John Smith,>90,Morning,5
3cd7b54b-b430-472b-965c-c095c6ba61df,Outcall,Order Related,Priority delivery,Good ,84693c33-28f4-45df-8d1f-c496b696dc6e,,30/08/2023 10:29,30/08/2023 11:15,30-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
24b80632-4eb3-4163-bbb7-fb8da31b16a5,Outcall,Returns,Return request,,690e3829-0cda-488d-8093-d9829e4c5102,,30/08/2023 21:06,30/08/2023 21:08,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
d16521db-0421-4863-91e5-4c7daf94d98d,Inbound,Returns,Return request,Thank you,a7e86a96-f4a4-49fb-b238-f3778451a1f5,,30/08/2023 15:17,30/08/2023 15:25,30-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
33669dc8-d8b5-41cb-afda-c136a959653c,Outcall,Returns,Reverse Pickup Enquiry,"i called yesterday regarding the pick up of my order but that executive named   was so unprofessional like told her what the issue is but she didn't raised the complaint, so no help was provided but today when I told the other executive my issue he was much more professional and polite and did raised my complaint. i was really angry at the initial executive but today he was much better than her.you need to have employees like him not like her who just sit there and do absolutely nothing, and provide no guest service.",015fed85-e44d-4fd7-9899-95e527582c51,,30/08/2023 18:20,30/08/2023 18:22,30-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,4
91693cc9-c0c5-45db-8049-61da848b91a2,Outcall,Returns,Return request,,005244ae-cffc-40ba-8808-2c8e7778b237,,30/08/2023 19:17,30/08/2023 19:41,30-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ca015f08-2f90-4678-bed1-11feac5b1c34,Inbound,Product Queries,Product Specific Information,,0ee77f27-0e58-44a6-b3c3-82719b26ff68,,30/08/2023 06:53,30/08/2023 06:59,30-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
0b9b6b83-5c8d-42e5-8041-3093d186038f,Inbound,Returns,Wrong,,ee6ef31a-92c9-49d1-9175-ae425087ac91,,30/08/2023 08:21,30/08/2023 08:33,30-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
660cb374-0c8b-46af-aaa0-30d985261219,Inbound,Product Queries,Product Specific Information,Thanks,e39328d8-4e14-4b6d-9743-6217fbaedbeb,,30/08/2023 09:25,30/08/2023 09:27,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
cc4eaf23-554f-4c8e-9f8a-6379e3a27bd3,Outcall,Order Related,Priority delivery,,c5934bad-56f0-443b-83e5-37436644776e,,30/08/2023 09:54,30/08/2023 09:55,30-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c5c76d86-0c96-4521-af46-13ea269e1dac,Email,Order Related,Invoice request,Thank you so much,7c4ba39b-d6c4-4158-8a3c-27d6204b8642,,30/08/2023 10:25,30/08/2023 10:29,30-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
6aeae9c8-f661-4802-9acb-ab89eb01d536,Inbound,Refund Related,Refund Enquiry,,a4664583-de03-4d40-842e-0b45279b051d,,29/08/2023 22:29,30/08/2023 16:31,30-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
74c7f946-e1aa-42be-a0d1-20b005d73f5b,Inbound,Shopzilla Related,Account updation,Good service provider,2fc9c828-226d-4f6d-9431-d137b1d37ca9,,30/08/2023 11:02,30/08/2023 11:06,30-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7d743d41-43ce-4945-ac01-11684d2b6df2,Inbound,Order Related,Order status enquiry,,eabf9cba-3fd3-439b-a62e-189684b2ddfd,26/08/2023 16:20,30/08/2023 13:07,30/08/2023 13:08,30-Aug-23,GURGAON,Furniture,5424,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
04945c98-33d9-4a43-bf83-f83e9fe19642,Outcall,Returns,Return request,Please deliver the correct product that we have ordered for ,8ccef89b-8d8b-4354-890f-b7123c13b7a8,,30/08/2023 23:35,30/08/2023 23:41,30-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
abfb37dc-e41f-4fb8-8c0b-d43eccd5af3e,Inbound,Order Related,Order status enquiry,Nee fast delivery as soon as possible...,3c795204-3266-4e79-8aa9-2a170232b627,,30/08/2023 16:19,30/08/2023 16:29,30-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
fe3fbc7d-c681-4380-a1fa-cf1919dde680,Inbound,Order Related,Delayed,,38e784af-1c10-4e49-8b63-ccf07320a5f2,,30/08/2023 08:12,30/08/2023 10:50,30-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
4810b80f-1de9-4b2f-8763-612a1ff18b78,Inbound,Feedback,UnProfessional Behaviour,,19ac1564-8b67-4db7-9cb7-92a7bd92c88f,,30/08/2023 10:29,30/08/2023 10:42,30-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
10a49d16-facb-4100-9981-51ee32f4d82e,Outcall,Order Related,Order status enquiry,Thank you,44a7421c-1ecc-41e4-895c-b955e7eb7f4d,,30/08/2023 16:49,30/08/2023 18:58,30-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
bef24f1d-6053-4fbb-a255-777ecdeb4de0,Outcall,Order Related,Order status enquiry,,9502e727-425a-496e-8038-4f2f791686f2,,30/08/2023 18:36,30/08/2023 19:43,30-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,3
6a666d76-662a-4686-b71c-5106b97a2cf4,Inbound,Returns,Return request,Ok,d94ad115-b03c-4831-9d9d-9efffc340349,,30/08/2023 07:53,30/08/2023 07:55,30-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,5
996f5c3f-9041-4c24-a99e-8bfd7640d346,Inbound,Returns,Return request,,15d5ad23-eeab-47f4-8300-964ac34976a1,,30/08/2023 15:08,30/08/2023 15:12,30-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
6c1fec98-c16f-4cc7-9bd3-64da3ebe4255,Inbound,Order Related,Delayed,Scam,059fd0ad-3c6a-4aa7-b85e-4febfe35f303,21/08/2023 15:11,26/08/2023 18:41,30/08/2023 14:09,30-Aug-23,GUWAHATI,Books & General merchandise,395,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,1
7320f696-8969-488a-8b5b-bfde03561999,Outcall,Returns,Return request,,ece12399-15e7-4e30-b45e-6924297f7bbe,,30/08/2023 08:30,30/08/2023 08:33,30-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
3a6fc4ae-1161-46de-a542-54ec8effae0a,Email,Refund Related,Refund Enquiry,,62e54f22-5fc4-49e0-a121-4bc87216c432,,30/08/2023 15:59,30/08/2023 16:29,30-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
73509dad-1985-4305-9580-d0e111a958dd,Outcall,Shopzilla Related,General Enquiry,,fdb37781-389f-4232-8186-35d01c9407f7,,30/08/2023 18:10,30/08/2023 18:33,30-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,1
4721e04c-76ba-4577-b80f-4aa5f7a86954,Inbound,Shopzilla Related,General Enquiry,Ik,afe5eb63-a388-4da2-a301-cdbad2d5f252,,30/08/2023 11:45,30/08/2023 11:46,30-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
349470c0-4a50-40e0-bb27-4363e99d4a28,Outcall,Order Related,Installation/demo,,1d837833-c1b0-476f-8d2f-c28551824f7d,,30/08/2023 12:52,30/08/2023 12:58,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
540ad553-fbd8-48da-846f-8fe19576c89b,Inbound,Returns,Reverse Pickup Enquiry,,d5713222-3cee-4c36-93ca-e04b2c343d08,,30/08/2023 12:53,30/08/2023 14:57,30-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,4
05f92930-d372-411c-98a2-a5c1132f7929,Outcall,Order Related,Delayed,,05370dc7-420e-4cc4-925e-9ac9810dd60a,,29/08/2023 16:50,30/08/2023 23:15,30-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
33afdcfc-44df-496f-a430-c5af1895494d,Inbound,Returns,Reverse Pickup Enquiry,,24e77145-0889-45e8-b02d-cb5745197cfa,23/08/2023 13:15,30/08/2023 10:52,30/08/2023 10:55,30-Aug-23,AGRA,Books & General merchandise,324,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
fb7e285b-b803-458a-8613-7ec83b9cff4c,Inbound,Order Related,Delayed,,f057a761-8265-40cb-ae3e-3315c1034edf,,30/08/2023 08:28,30/08/2023 08:29,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
e1f94ebf-bcea-4ac7-a3c5-f0003441dacb,Outcall,Order Related,Order status enquiry,,4afdffb6-d2a5-4b77-8e93-dc970ab86336,,30/08/2023 10:27,30/08/2023 10:40,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
82b6c8f8-d2d2-48dc-ad51-2022c5b32da5,Inbound,Refund Related,Refund Related Issues,,b0df4fc8-b6fa-4ece-b5dd-1ffa77f2e126,01/08/2023 16:31,30/08/2023 12:10,30/08/2023 12:12,30-Aug-23,BHUBANESWAR,LifeStyle,1078,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
d0ec795c-c514-458f-8769-f025c77d25b7,Outcall,Order Related,Order status enquiry,,bc2219b3-e091-4c20-bd69-77a64d8ea89a,,30/08/2023 00:06,30/08/2023 00:09,30-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,4
1ee8a0c6-cc9d-4296-b756-5cb4a456c67b,Inbound,Order Related,Order status enquiry,,52cd9301-ded1-4e06-8cd0-20bee9940d81,,30/08/2023 14:31,30/08/2023 14:32,30-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
32323f93-d1fa-44de-b015-35d9153ccb70,Outcall,Order Related,Order status enquiry,"One of the worst service ever i seen, time wasting service,More than 12 time i called customer care number but i can't.No any proper solution,Every time order delay and not respondingEvery time get only reason of technical issuesEvery day there is technical issues? ",4a088997-d494-4812-8567-eb98bd931230,,30/08/2023 20:13,30/08/2023 20:25,30-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
0cc916b8-c943-4172-af15-41f90d1b5415,Outcall,Returns,Return request,,0e1afc15-3887-4446-b1cf-65d90a0911eb,,30/08/2023 20:47,30/08/2023 20:49,30-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
7ce4d2f1-3eed-4743-b814-c194ea0e5d73,Email,Order Related,Delayed,Problem didn't resolved but conversation with an executive satisfies ,0aa1cde0-0ff5-4788-b2c1-4165b2a9c50b,20/08/2023 10:20,30/08/2023 17:20,30/08/2023 17:21,30-Aug-23,RAJAHMUNDRY,Books & General merchandise,355,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
bbbc0eab-076d-472a-81a0-afdb5f3bbf66,Inbound,Refund Related,Refund Related Issues,,2c4f33a6-4140-46dd-b47d-064937f7c179,,30/08/2023 11:28,30/08/2023 11:30,30-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
20226988-a2a3-4085-86c9-50e6a4a2ad98,Outcall,Order Related,Order status enquiry,,cf99732c-a11b-469d-9bf0-40c96dad06a2,,30/08/2023 18:04,30/08/2023 18:06,30-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
62f972f7-f913-48a1-bcf2-1d5cf407d341,Outcall,Returns,Wrong,,b078b223-7727-4cff-ac53-c5a8df28d719,,30/08/2023 20:22,30/08/2023 20:28,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,4
8a4bc724-ec49-42d1-9b31-9e9cb7c5f948,Outcall,Returns,Return request,,b6ea1a7c-3cd8-4915-a31a-d9fb2f59467f,,30/08/2023 11:30,30/08/2023 11:31,30-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
c59e1b70-9229-4e0c-9695-fe540bf21f7a,Inbound,Returns,Reverse Pickup Enquiry,U m fine and help ful Shopzilla comstm ceyar so I m happy ??,2a837b94-b011-4da9-83b3-699932410132,,30/08/2023 13:21,30/08/2023 13:23,30-Aug-23,,,,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
4cc57651-b5d6-4f90-8e57-2e87ee5dc281,Inbound,Returns,Reverse Pickup Enquiry,Special thanks mam ??,d803773f-5d0f-4cc2-8e8a-086cf9bfba63,,30/08/2023 15:20,30/08/2023 15:22,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
90f38d97-91ab-4e98-959e-62eb61a6951b,Email,Returns,Missing,,f050f5d6-d9e9-4c00-a498-2484de385fe9,,30/08/2023 16:31,30/08/2023 18:41,30-Aug-23,,,,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,3
39fa5a2a-45f3-4b14-b55c-2322adea98f0,Inbound,Shopzilla Related,Unable to Login,"Sucks, can't even change the phone number or login to my own account ",0aef9145-81fb-4f20-8f58-4d092b44d65c,,30/08/2023 22:29,30/08/2023 22:48,30-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,1
6d295ea6-19dc-4c8a-9742-ce1ce6679e64,Inbound,Returns,Fraudulent User,,5163fa03-bdec-49b3-b866-5c5f5995dff5,,29/08/2023 09:48,30/08/2023 12:39,30-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
228c8e32-39e4-470e-a455-c5a3292db434,Inbound,Returns,Reverse Pickup Enquiry,,a6ff6a59-10c3-4458-aa78-7b7c94be3669,,30/08/2023 15:38,30/08/2023 15:39,30-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,1
3b5cea2d-b7ef-4245-b189-51a08d1e9413,Inbound,Returns,Return request,Very ,818f4e17-be9f-4f3a-9106-dd24e4043b9f,,30/08/2023 10:35,30/08/2023 10:40,30-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
5d0afd38-f591-4f4b-9fd3-a32f328f6511,Inbound,Returns,Reverse Pickup Enquiry,Happy ,cceadc2a-8e9e-4c98-81d2-7de3d10bc8b6,07/08/2023 23:31,30/08/2023 10:19,30/08/2023 10:31,30-Aug-23,MATHURA,Electronics,299,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
e04f365c-07b6-43db-a736-cd038a088cd1,Inbound,Payments related,PayLater related,,ab8c9077-2060-4234-9292-92728ad9e065,,30/08/2023 11:33,30/08/2023 11:43,30-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
eb6f4951-be8b-4be8-8d65-2a349f7280a0,Outcall,Returns,Service Centres Related,,7484b589-a253-41aa-9668-ee84c962cdaa,,30/08/2023 18:18,30/08/2023 18:40,30-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
a4a83a68-1edc-4933-89f5-dbae2f7ffab2,Outcall,Returns,Reverse Pickup Enquiry,ORDERED 2 QTY BUT RECEIVED 1 QTY SHORT. PARACHUTE OIL. DELIVERY CHALLAN/BIIL NOT PROVIDED. ,937d43c0-b8ad-46dc-ab7e-95e96a245166,,30/08/2023 19:48,30/08/2023 20:11,30-Aug-23,,,,,Julie Salinas,Ethan Nakamura,Olivia Tan,>90,Morning,1
0a0ebdb7-1572-4221-949c-a3219992364f,Inbound,Returns,Return request,,68211d2d-6e3a-464e-b2eb-5c78dcbbd338,22/08/2023 22:48,30/08/2023 22:14,30/08/2023 23:07,30-Aug-23,BANGALORE,Books & General merchandise,473,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
6ce1bfc9-5d72-48f9-b637-341092931046,Inbound,Order Related,Priority delivery,,0fefdc76-e126-4181-a07c-106b9cf91487,,30/08/2023 07:44,30/08/2023 07:46,30-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
cb2658f4-de9e-4e63-a207-81a0177e0477,Outcall,Payments related,Payment related Queries,Not good ,71417fa9-5981-4662-902c-25623b0b4402,,30/08/2023 09:48,30/08/2023 09:50,30-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
dc3057e6-8738-4937-8b6a-2d0efd93a837,Inbound,Feedback,UnProfessional Behaviour,,b6743c01-8529-4a3e-8a40-5b581d44ab20,,30/08/2023 15:35,30/08/2023 15:39,30-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
53ff3a38-4aa2-4aa7-a9e0-8dde7f86d3a3,Inbound,Order Related,Order status enquiry,,68c8db93-f917-4155-85e9-f0067b5aeef9,25/08/2023 10:41,30/08/2023 13:11,30/08/2023 13:34,30-Aug-23,FAIZABAD,Home Appliences,699,,Melissa Castillo,Elijah Yamaguchi,Michael Lee,>90,Night,5
89fe18f4-d7ac-4fb7-80ba-96069e0466e5,Inbound,Product Queries,Product Specific Information,,d0a74188-6042-4e5e-8484-f2dd05a001a5,,30/08/2023 22:54,30/08/2023 23:54,30-Aug-23,,,,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,4
496a2509-8c40-4d9b-bbef-0662ec87ebc7,Inbound,Order Related,Delayed,,2c9aa4f9-02b8-494f-9b38-b527f72fe833,19/08/2023 17:34,30/08/2023 09:46,30/08/2023 09:46,30-Aug-23,FARIDABAD,LifeStyle,729,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
268c5169-6340-4d26-aac9-b4e2df6049d2,Inbound,Payments related,Wallet related,Bahut achcha mam,35144c4f-8db0-42ef-ae9e-523ce36b0776,26/08/2023 22:49,30/08/2023 16:06,30/08/2023 16:08,30-Aug-23,TIKAMGARH,Mobile,11499,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
495f2241-c831-438f-bfa6-408918ecd229,Inbound,Returns,Reverse Pickup Enquiry,,a04718e4-a7b7-4e2b-a93a-8aae8a870900,,30/08/2023 13:51,30/08/2023 13:56,30-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
eb3d2e12-57e7-422b-8237-7d079fa5e724,Inbound,Returns,Reverse Pickup Enquiry,,afb41eac-885e-41d4-814c-b28cf746c64c,,30/08/2023 15:22,30/08/2023 15:24,30-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
15e86515-f9f3-49ce-bf2a-f9a4cc50f351,Inbound,Order Related,Priority delivery,,eac6be06-de06-457a-bca2-24f8777b7873,,30/08/2023 14:28,30/08/2023 15:02,30-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d6777b8c-a2db-4873-b101-cc26e1cee5ae,Inbound,Order Related,Invoice request,,04980bf9-039d-475c-bfec-8d947d88a2a4,,30/08/2023 15:19,30/08/2023 15:36,30-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
67b52c3a-bfbe-44e3-a889-a1d5aec17747,Outcall,Payments related,Payment related Queries,,9de2edc8-6c1f-4b74-a611-3bcf816ff634,,30/08/2023 16:29,30/08/2023 16:40,30-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
323b548e-7c72-4f84-a2c0-04f475b39442,Inbound,Order Related,Customer Requested Modifications,,2dfa4746-4777-46d7-ac53-f020ecda8366,23/08/2023 09:50,30/08/2023 10:13,30/08/2023 10:31,30-Aug-23,BARMER,LifeStyle,299,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a9123364-366f-435c-b795-b4d7bbaa96d2,Inbound,Returns,Reverse Pickup Enquiry,,4f8d5da1-0f25-4ee2-b126-fd8958216e30,22/08/2023 18:06,28/08/2023 10:03,30/08/2023 01:01,30-Aug-23,ATRAULIA,LifeStyle,288,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
bb15f600-fbe3-488c-b5de-29c132a31e6e,Inbound,Returns,Fraudulent User,,ed9a0c6e-1fc6-4b15-8093-2e0ca32f70c5,24/08/2023 08:44,30/08/2023 09:37,30/08/2023 16:51,30-Aug-23,KORAPUT,Electronics,799,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
3762c9a4-157b-4ed2-b50d-897f341a27b8,Inbound,Order Related,Order status enquiry,,d3c4d392-0443-4755-9139-02142e8c9304,,30/08/2023 13:28,30/08/2023 13:29,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2fd775a3-d0ce-4ed5-a91e-50141431c5a5,Outcall,Order Related,Order status enquiry,,fb0385d3-8b79-4d98-adec-da474d1ce7c1,,30/08/2023 20:02,30/08/2023 20:03,30-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
e847ac21-2d33-4138-bd60-67b69f005f18,Inbound,Cancellation,Not Needed,,7ec1cdaf-77d5-47ea-b3f8-18ca74f38807,21/07/2023 16:53,30/08/2023 23:24,30/08/2023 23:33,30-Aug-23,NEW DELHI,Furniture,15399,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,5
686e9556-757b-4354-989b-f344000c5583,Outcall,Returns,Return request,,be89d530-05e7-4916-bd3f-f12d2bb0e647,,30/08/2023 19:01,30/08/2023 19:06,30-Aug-23,,,,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
16a391ea-a584-4f91-b9c3-7f8a42f00992,Inbound,Returns,Return request,,88f2ea71-2dd1-43d3-86c7-f36d4e897248,,30/08/2023 23:29,30/08/2023 23:31,30-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
06fbad2f-1293-4295-a69c-c5d9f440d46e,Inbound,Order Related,Order status enquiry,Very good??,8464c237-4622-4f27-b0a1-4d29694d16fc,,30/08/2023 02:14,30/08/2023 02:14,30-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
55e89449-2054-4d32-9b30-5b9c739b0f1c,Inbound,Returns,Damaged,,47606a73-e66e-461d-a5b5-6d98fe6a0fe8,,30/08/2023 12:50,30/08/2023 12:55,30-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
929d9ff4-2550-4cee-965c-cfa691ef6913,Outcall,Returns,Return request,,38487acb-81a6-4993-b966-5f65085bd1f5,,30/08/2023 20:12,30/08/2023 20:15,30-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
91d6fe7a-ca34-47cc-9e01-d3b39cd6afe4,Inbound,Returns,Fraudulent User,,c5bfa4f9-a48d-436e-b39e-7cfa28a09396,,30/08/2023 08:05,30/08/2023 13:25,30-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
deab8b30-cd64-4306-88e8-36bd8226316c,Inbound,Returns,Reverse Pickup Enquiry,,49d1fba2-d5e1-409e-b682-1fffdcae1aa7,,30/08/2023 11:36,30/08/2023 11:49,30-Aug-23,,,,,Daryl Martin,Aiden Patel,John Smith,>90,Morning,5
63a092fb-d865-487f-9623-ef3be8b9ad94,Inbound,Order Related,Order status enquiry,Ma,5f5d241d-6b96-4ddb-bf1c-63c1537eaf0c,26/08/2023 08:19,30/08/2023 20:02,30/08/2023 20:05,30-Aug-23,,LifeStyle,299,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
a32af6d5-d285-4654-bd9e-61997d8170b5,Inbound,Feedback,UnProfessional Behaviour,,d85dd40a-f5df-4c7d-82bb-e228ebfa98f4,,29/08/2023 23:59,30/08/2023 00:36,30-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
e0f47f25-0d68-401e-841c-74f157c5c1ef,Inbound,Returns,Reverse Pickup Enquiry,,7bac4f30-3ab4-4f3d-a440-ac2f2e3206ff,,30/08/2023 07:58,30/08/2023 13:47,30-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
5f1a449b-556f-4788-8553-93137e007d3c,Email,Shopzilla Related,Signup Issues,Good job ,caef6193-b237-4c81-ae1e-5c26d0fdb2f5,,30/08/2023 18:29,30/08/2023 21:45,30-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
608baa49-cfcc-4131-8df9-6481673103d3,Inbound,Order Related,Order status enquiry,,3e06fb13-36a3-4f6b-8a83-520995a48f53,21/08/2023 17:36,30/08/2023 11:25,30/08/2023 11:26,30-Aug-23,Yeola,Books & General merchandise,425,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,2
3440eca1-2134-485e-a352-0a60e34fa15c,Email,Shopzilla Related,Shopzila Premium Related,"There are no ny word to discribe how to give feedback a such a cheap sevice.Also, I would want to Shopzilla team to take responsibility to our elete customers service.",37609618-d770-426d-b24f-0c2b44710c85,,30/08/2023 22:11,30/08/2023 22:12,30-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
a6fa1150-8a08-46b6-93eb-fbbf96557aa1,Inbound,Returns,Wrong,,2071feeb-e585-406c-b3a2-3c2f5e7c5bc5,,30/08/2023 11:32,30/08/2023 12:01,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ad3d2945-4e74-468d-9f93-81f44d08300e,Inbound,Product Queries,Product Specific Information,,d97d8a16-a172-4974-a05c-dbf1bee177c2,,30/08/2023 01:30,30/08/2023 01:37,30-Aug-23,,,,,Michelle Garrison,Jackson Park,John Smith,>90,Morning,4
3af6d7b7-1e29-4fa6-bf30-4ca6759b8d91,Outcall,Payments related,Online Payment Issues,Thank you,a11ddf10-3313-4eb1-97cd-ac7b7565de25,,30/08/2023 11:00,30/08/2023 11:02,30-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b6978010-f1bc-45f8-a12d-8221e201a294,Inbound,Order Related,Installation/demo,,30917ec0-712b-4be0-9ea6-51ecd926d8aa,,30/08/2023 14:35,30/08/2023 14:51,30-Aug-23,,,,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
946cac73-b6d9-4e8c-973a-96fac0054152,Inbound,Returns,Missing,,8840d76c-374a-4fbd-ab1b-b9d8d6e2b92e,,30/08/2023 14:49,30/08/2023 14:52,30-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3419eda8-ec04-4eeb-a290-e1c22338c546,Inbound,Order Related,Order status enquiry,,ee14765f-2dd6-4fbc-92fc-4bf73ddea766,27/08/2023 14:35,30/08/2023 21:27,30/08/2023 21:36,30-Aug-23,NAGPUR,LifeStyle,749,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
b475097f-df5c-457b-b705-bd428b07e2f4,Inbound,Order Related,Order status enquiry,,89da7b69-6c3f-49af-a12c-589a08770367,,30/08/2023 07:31,30/08/2023 13:43,30-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,4
9bf9a833-0482-4e96-83eb-fd5448185af0,Inbound,Order Related,Priority delivery,Ati su\u00F1dar jbab,01c3b619-e7f6-4b0d-9138-46dd22babe9c,,30/08/2023 11:01,30/08/2023 21:12,30-Aug-23,,,,,Mr. Albert Clark DDS,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7daf03be-b642-4ff4-99f5-a182afb2df07,Outcall,Order Related,Order status enquiry,,6217efe6-013a-4b21-9c1b-fcb05bcb839b,,30/08/2023 19:38,30/08/2023 19:45,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,4
85aaf9e5-e75b-4de3-8ec3-2570a34cd257,Inbound,Returns,Reverse Pickup Enquiry,Thank you so much sir ,39a9412e-7d8c-44ad-87aa-ea824c612f21,01/07/2023 14:04,30/08/2023 07:53,30/08/2023 07:55,30-Aug-23,SEONI,Electronics,1499,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
448b9f16-4bb2-414c-a63c-89935c494b72,Inbound,Cancellation,Not Needed,,204d939f-c4d7-4503-8b9c-2c8b2d63d56d,27/08/2023 03:58,30/08/2023 15:04,30/08/2023 16:35,30-Aug-23,MEDINIPUR,Electronics,2599,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
4b9d41f6-7128-4b44-8cac-1ed8fac6dc2e,Inbound,Returns,Service Centres Related,Product should be come very quickly.,b7ea1134-cbb2-4bb4-b343-069fe8477b14,,30/08/2023 12:40,30/08/2023 13:05,30-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
851be15b-2606-466a-91ee-5f183c0baf1a,Outcall,Feedback,UnProfessional Behaviour,,4c82c5fa-0fa1-401a-9a5d-8d0a9ee5a97c,,30/08/2023 20:00,30/08/2023 20:07,30-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
d059bbd8-df23-4f68-8fb4-9e08599336c7,Inbound,Product Queries,Warranty related,,826ea2f5-627d-47b5-911b-15b91dde7d17,,30/08/2023 12:09,30/08/2023 12:11,30-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d6e81b81-f7bc-44b6-ada6-2681cfbef4cd,Outcall,Returns,Return request,This is last order after this I deactivated my account ,650e6821-e998-4065-9f3c-4fd631febcc1,,30/08/2023 13:09,30/08/2023 13:21,30-Aug-23,,,,,Virginia Mccormick,Zoe Yamamoto,John Smith,>90,Morning,1
2611b0ca-3eb7-451d-b7d8-e879134013d1,Outcall,Order Related,Order status enquiry,  bahut santust aapse bat kar ke ,065b24c8-4e92-41e7-8f18-b2e8cf7885b0,,30/08/2023 16:50,30/08/2023 16:50,30-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
1ae0e479-f046-4081-8ff0-53f7ab1715f5,Outcall,Order Related,Order status enquiry,I am totally disappointed on Shopzilla but the executive sister is very good.,4575864a-9a87-4128-84fa-dee11d244006,,30/08/2023 18:42,30/08/2023 20:24,30-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
31e42f55-aafc-48bb-b722-5f98d5c16f94,Inbound,Order Related,Delayed,Logistics is very poor,a60d21e7-6382-44d9-afc9-50b99a556557,18/08/2023 14:56,29/08/2023 21:56,30/08/2023 22:39,30-Aug-23,PATIALA,Books & General merchandise,159,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,1
7cffc115-5329-4682-910d-3a1c6fab0d3c,Inbound,Refund Related,Refund Enquiry,,00014938-9dd7-4e15-a881-f4b1f1db30aa,,30/08/2023 09:15,30/08/2023 09:23,30-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
2e71f915-2a3a-462c-aacd-c9746079d3f1,Inbound,Order Related,Delayed,Customer care executive didn't answered my query and also gone silent without responding ,d8865074-40eb-40d5-ab92-9e49d2fca008,,30/08/2023 08:42,30/08/2023 08:42,30-Aug-23,,,,,Jessica Mcbride,Olivia Wang,Olivia Tan,0-30,Afternoon,1
46bfaaa0-1340-4818-8969-1f7ed7664735,Inbound,Product Queries,Product Specific Information,,e4f0f554-e5c7-4bb2-a7bb-67d3f07eb691,,30/08/2023 11:19,30/08/2023 11:22,30-Aug-23,,,,,Michelle Moore,Lucas Singh,William Kim,On Job Training,Morning,5
cc83605c-a248-4144-829b-e8838a8e2200,Outcall,Returns,Service Centres Related,Thanks ,c262b7fb-7778-435f-b606-4b948edf333b,,30/08/2023 17:50,30/08/2023 19:40,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c410a953-b4c0-444a-9e96-7271aba8aeb6,Inbound,Returns,Missing,Good ,e45f23b5-f852-4fa3-a137-aaffdf97a982,,30/08/2023 09:54,30/08/2023 09:56,30-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0a2f281d-aebf-4ce7-84e8-17b675043568,Inbound,Offers & Cashback,Instant discount,,919e8637-e302-4d84-9e83-57afc09ddcc3,,30/08/2023 11:30,30/08/2023 11:33,30-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5147f887-882d-43ab-b998-e1bec9686eca,Outcall,Returns,Missing,,df18e221-da83-43a0-b836-b8a51784905a,,30/08/2023 17:40,30/08/2023 18:06,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
01a1261f-5a91-4bb1-ba6b-2746bab63c52,Outcall,Returns,Reverse Pickup Enquiry,,30429f9c-3aa7-4f56-b5db-ad7a156b3b64,,30/08/2023 18:53,30/08/2023 18:54,30-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
0fc00c5f-cff8-4ebf-a25a-7db4222d7f28,Inbound,Order Related,Installation/demo,,63bc77bf-9c61-46be-9451-fa4c62d05ea2,,30/08/2023 23:10,30/08/2023 23:14,30-Aug-23,,,,,James Jordan,Aiden Patel,John Smith,31-60,Morning,5
1ebd24c5-07c4-4ee1-9d0e-ee35b899ef31,Inbound,Feedback,UnProfessional Behaviour,,8135ee68-aa5c-48fd-b588-684be18b3475,09/08/2023 00:39,30/08/2023 13:51,30/08/2023 16:54,30-Aug-23,MUMBAI,Furniture,675,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
56d411bd-4bd1-4a60-bf81-2bf57ca20f6d,Outcall,Order Related,Order status enquiry,,315ab77c-3f73-40a8-bcb8-48971f5832c0,,30/08/2023 17:43,30/08/2023 17:44,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
b3dd1929-c702-4bac-ad25-097ab82f2e12,Outcall,Order Related,Delayed,,efcedf75-824d-4e07-a8f1-62b7f476a905,,30/08/2023 08:12,30/08/2023 08:13,30-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6fdc1403-5d7e-4818-92da-2c8afe6c8d85,Inbound,Refund Related,Refund Enquiry,,d5ae75e8-b301-4177-a224-4b2079a6a96c,19/08/2023 08:52,30/08/2023 11:13,30/08/2023 11:13,30-Aug-23,MATHURA,LifeStyle,325,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
99d4c203-fc26-4b0a-9ee6-abfc87de996d,Outcall,Returns,Return request,,7db66e22-6536-4a01-a6e2-688baeacb01c,,30/08/2023 03:36,30/08/2023 12:31,30-Aug-23,,,,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
03d26370-a24d-463f-8054-58c670b6181a,Outcall,Shopzilla Related,General Enquiry,,587972a3-9c45-49a8-b5cc-768ceaf1d9d5,,30/08/2023 17:24,30/08/2023 17:27,30-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
91583ab1-5c28-429a-933e-82b0abc6ab16,Inbound,Order Related,Delayed,,90a8877a-2209-45cf-97ce-c71a40531206,15/08/2023 11:27,30/08/2023 08:43,30/08/2023 16:33,30-Aug-23,KHAMMAM,Affiliates,31,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
a68c284c-64cb-431c-abc7-0d38a3ea656f,Inbound,Order Related,Order status enquiry,,c0e82b5c-4e2c-41d0-83ae-e5d2418b5653,,29/08/2023 22:16,30/08/2023 10:36,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
f8190054-9144-4f09-bb19-05758ddd8f3f,Outcall,Returns,Missing,Very very good customer,7a6af371-6f21-479a-9b28-0b81684aae2c,,30/08/2023 12:52,30/08/2023 13:12,30-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
02af7b67-3019-402e-9390-702eb3c55afd,Outcall,Order Related,Priority delivery,Very good ,f4f2eff6-556a-4e14-9ddd-42a08abe25e1,,30/08/2023 18:41,30/08/2023 18:44,30-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e30bb585-ca42-4054-8e55-ab56f5b10f27,Inbound,Returns,Reverse Pickup Enquiry,The customer support team is very helpful and concerned about the customer's feelings...,4bc63596-ee7e-47e2-b9e7-b362e74152f1,19/08/2023 22:21,30/08/2023 12:27,30/08/2023 12:28,30-Aug-23,NABARANGPUR,LifeStyle,133,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
8aa054d0-2831-4186-9aad-66fc83ae7070,Outcall,Returns,Reverse Pickup Enquiry,,fda583f8-1cf5-4c18-ad36-e2b9ceb329fb,17/08/2023 02:02,30/08/2023 01:21,30/08/2023 01:23,30-Aug-23,ALIBAG,Electronics,503,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
ab1ea988-146f-4b7f-9c4b-a282064a11e8,Outcall,Returns,Return request,,abe06640-e82c-402a-81e6-09934015f2b6,,30/08/2023 12:13,30/08/2023 12:19,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
c43af31f-1cfa-42ee-b8e5-a8ef7bb3aa51,Inbound,Cancellation,Not Needed,,f2526ec1-83c4-461c-b0f0-be64780539c8,,30/08/2023 12:24,30/08/2023 15:28,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
db5dcd86-92de-4bc5-bb7e-ec2f1428a263,Outcall,Payments related,Payment related Queries,Goog,83a191a6-78ca-4802-ab64-7250abf1f0de,,30/08/2023 17:34,30/08/2023 17:41,30-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dde44dfc-13f5-4a3f-be9f-b2c27f91a3c4,Outcall,Product Queries,Product Specific Information,,e30c6750-05cb-4d0f-a783-905bdcb230fb,,30/08/2023 21:14,30/08/2023 21:17,30-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
2173eb73-33a0-45f4-92a8-fe5ab17b587b,Inbound,Returns,Missing,Shopzilla Customer Care good ,1c304018-3140-464b-ae43-e31fe2a7b262,22/08/2023 08:48,30/08/2023 08:27,30/08/2023 10:59,30-Aug-23,SAMBALPUR,LifeStyle,1154,,Lindsey Colon,William Park,John Smith,31-60,Morning,5
61b8b164-e953-4fc8-8d1e-5ac7dad76549,Inbound,Returns,Reverse Pickup Enquiry,,088d8bd3-04bd-40c7-b065-d3707301343c,,30/08/2023 11:04,30/08/2023 11:05,30-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
ad316eb3-bee5-4a12-aed0-c17c9dcf8b9e,Email,Order Related,Delayed,Inhance the connecting features with wishmaster or dilevery agent.   I face lots of issue regarding my last order,0144b556-0414-4279-a5c2-fba67d92c849,,30/08/2023 19:01,30/08/2023 19:31,30-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,4
f15a27e4-fe1d-43f4-85f4-bb6ec08523cc,Outcall,Order Related,Order status enquiry,,2580f643-58e4-416e-bc0a-f81b9313628a,,30/08/2023 18:40,30/08/2023 18:55,30-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
bb00051f-e4c0-4493-b95f-3fad88831d22,Inbound,Order Related,Order status enquiry,,a727d2b6-8eac-422f-b218-b47e1b0b5158,,30/08/2023 11:19,30/08/2023 11:20,30-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d12670b0-157e-4ae5-b724-b37b208598b0,Inbound,Returns,Reverse Pickup Enquiry,,b4e4c563-d8c9-4f33-87f4-e60afd7e5d3c,,30/08/2023 13:17,30/08/2023 13:18,30-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
f230ea9f-e39d-4f5f-aa1c-acb4178695d2,Outcall,Order Related,Delayed,,68cef97e-2ffe-4001-9579-0d46ab42aec6,,30/08/2023 17:58,30/08/2023 18:11,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1eb2d08a-331d-4b34-afa7-ca14201cf23c,Inbound,Cancellation,Not Needed,5,f64c150e-51d5-4c85-828b-6fd027fc2b7d,,30/08/2023 12:55,30/08/2023 12:56,30-Aug-23,,,,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
9409c321-a2bc-4f34-a7c0-990fc6123b5b,Inbound,Cancellation,Not Needed,,cab9ace5-3be9-4b09-b350-f3709c9511b0,,30/08/2023 12:44,30/08/2023 12:53,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ca0c4920-999c-4b8e-8db2-1704d14d2a55,Inbound,Shopzilla Related,Shopzila Premium Related,Pichle 1.5 months se Mera ak bhi order diliver nhi ho rha Kyoki pehle muje Shopzilla ke hub   pickup karna padta tha or   unhe door step dilivery ka kha toh unhone mere orders ko out of dilivery or call tak karna band kar Diya or order cancel krne suru kiye jiski mene Shopzilla   complaints ki par   aapse koi action nhi ho   vajah se mere orders   diliver nhi   or ab aap mere orders par cancellation fee bhi lete   order aapki taraf se cancel   or aapke excutive se bat kre toh vo roj 3-4 rati ratai lines kah kr call end kar dete hai par resolution nhi de pate   nhi kis vayakti ne aesa  system banaya hai ki ak dilivery partner Shopzilla ka boss ban kr   jis par Shopzilla   koi karvai nhi kar skta .??????,10796a6d-f352-4eeb-a87a-37fae994409c,,30/08/2023 08:18,30/08/2023 21:42,30-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,1
4105819d-c0b0-445f-98c3-1e165305e583,Inbound,Returns,Missing,,fc17483b-3cb5-4ad6-81df-ae0988b43fa1,,30/08/2023 09:17,30/08/2023 09:20,30-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
d1227e1e-961e-4d48-8277-359087b25ca5,Outcall,Product Queries,Product Specific Information,,e289a7ea-7d92-4dff-acc0-fa0430be6bbe,,30/08/2023 12:06,30/08/2023 12:11,30-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,5
c9d92c42-649e-4974-adcb-fcbb9227bd94,Inbound,Returns,Reverse Pickup Enquiry,,966b9e8c-82c7-48ec-a903-44362c28ba12,,30/08/2023 14:02,30/08/2023 21:22,30-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
06d7cd86-c37c-4aab-aba1-b7668fdbcf48,Outcall,Order Related,Order status enquiry,Good,11abff4e-6268-4513-a1c7-6c239bedbc5c,,30/08/2023 19:22,30/08/2023 19:24,30-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
d623b882-b9d6-49b4-a72c-a8efa8b7613e,Outcall,Order Related,Delayed,,611bb7dd-b830-43d8-9ad5-083bc19dbd53,,30/08/2023 19:50,30/08/2023 20:02,30-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
be38f1d0-3680-4003-baa9-00f586d10dad,Outcall,Returns,Return request,,c36817a8-9776-4c5c-9e7f-304de521eab6,,30/08/2023 14:57,30/08/2023 15:00,30-Aug-23,,,,,Timothy Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,2
9aec8422-6e5b-4827-aa71-d9e5ebbc1451,Outcall,Returns,Return request,,ac6f91e2-18f1-492b-a9fe-ab44dca3008d,,30/08/2023 19:11,30/08/2023 19:21,30-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
b136c1df-53a0-45c7-a058-6d33186ccc44,Inbound,Order Related,Priority delivery,Very very good sarvieses love it. ,b5aecea3-7f74-4bf3-bc7c-e72d0492ce92,22/08/2023 09:20,30/08/2023 07:53,30/08/2023 07:55,30-Aug-23,LEDO,Books & General merchandise,5847,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
9959146f-36b4-4f56-b0d8-4f23d12a5d50,Outcall,Cancellation,Return cancellation,,5b055d00-780d-4cec-8ecf-133c4438de08,,30/08/2023 10:53,30/08/2023 10:54,30-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,4
6f589ea6-dbbe-409f-9238-f70ed94ba04b,Inbound,Order Related,Order status enquiry,Parassuthar ,5a78cc46-22d9-47fc-bf49-898f349da2f9,,30/08/2023 12:56,30/08/2023 12:56,30-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
c355ad51-7b1e-48aa-a53f-4e156ec45474,Outcall,Refund Related,Refund Enquiry,,3a4be69b-0ec5-41ac-9cb4-b8dec31d0cc3,,30/08/2023 17:33,30/08/2023 19:35,30-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,4
822e16e6-47b8-4984-8e8a-d73afc1e5134,Outcall,Shopzilla Related,Account updation,,6a942521-d8ca-442c-92f2-5e701b1e5543,,30/08/2023 22:03,30/08/2023 22:13,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
eae5a4ff-bcb5-4dda-82a7-528d6eac7a94,Inbound,Order Related,Order status enquiry,,800bb598-28de-4224-9daa-34e6c7f9ad57,14/08/2023 19:25,30/08/2023 09:22,30/08/2023 09:28,30-Aug-23,SRINAGAR,Home,182,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
dd31d002-fac5-4cfe-a2c7-a97e01493a9f,Inbound,Product Queries,Product Specific Information,,062a4a04-2ab2-4ebd-b956-59171f8b4959,,30/08/2023 11:38,30/08/2023 16:30,30-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
77d79c9e-9e6f-4ad1-bec4-3255b9d81cde,Inbound,Order Related,Invoice request,,54c22e76-68cd-452e-9a2e-81f290244255,,30/08/2023 15:20,30/08/2023 15:23,30-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e2907c47-96e7-4c87-9bf0-936bd2fc3bf1,Outcall,Order Related,Order status enquiry,Super ,202c8b49-192c-4a96-8a75-02fed14d175b,,30/08/2023 21:03,30/08/2023 21:06,30-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
19f08eb9-0edc-437a-a449-aa94618705b6,Inbound,Product Queries,Warranty related,,6df027bb-3de3-4977-a6c5-fa0a86da99fc,,29/08/2023 23:53,30/08/2023 00:07,30-Aug-23,,,,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
0ef005af-9e2f-42f0-9beb-185b1331e6a6,Inbound,Order Related,Customer Requested Modifications,,086d9a80-661d-42c1-96fa-f7a4ca512f88,,30/08/2023 08:53,30/08/2023 09:24,30-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
c11f80b7-db64-485d-bae7-9b33376ff77b,Inbound,Onboarding related,Seller onboarding,Customer care is shit,25f55552-2bb7-4812-a50f-9978de27f038,,30/08/2023 10:19,30/08/2023 10:50,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,1
2ced553f-eadd-443e-8827-c81e71bb7351,Inbound,Returns,Return request,,eb9370d2-b21c-406c-a411-fa5ac09a3c5b,,30/08/2023 10:28,30/08/2023 10:32,30-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
6937bf9c-9122-4cc8-8234-d8680b11c7cd,Inbound,Returns,Reverse Pickup Enquiry,Thanks,dd07f2c9-c10f-4aab-9b26-4ae0ed670a73,,30/08/2023 13:15,30/08/2023 13:19,30-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
4fe92825-19e3-499c-9158-116841d2e20d,Outcall,Returns,Reverse Pickup Enquiry,,aa6529f1-2cf3-4478-94b5-837697c5c79b,,30/08/2023 14:32,30/08/2023 14:33,30-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
b203e137-3325-4a6a-8503-b97d4c01e5bb,Inbound,Order Related,Order status enquiry,,456a7434-11c4-4394-8d18-4ac47abed678,,30/08/2023 08:07,30/08/2023 08:08,30-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
b1c3e9a2-635b-4c9b-91d5-a319c1e7541b,Inbound,Returns,Return request,,42ab6a7c-388d-46f0-9164-566795f97ed3,,30/08/2023 02:16,30/08/2023 02:19,30-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
2991476f-b6f9-4b43-acf8-d1dc1fb66f01,Inbound,Returns,Reverse Pickup Enquiry,,0cb82122-c155-483d-b156-edaea4e95a81,,30/08/2023 08:41,30/08/2023 08:42,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
512a0802-5355-4a5b-9184-76317addffea,Inbound,Returns,Reverse Pickup Enquiry,,3dc2bba8-3026-4e74-8160-1aad91c94d0d,,30/08/2023 14:05,30/08/2023 14:08,30-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
1c04d0a4-f691-47eb-bfc8-572658af6572,Inbound,Order Related,Seller Cancelled Order,,c91e0d8b-babb-4c61-87f4-0c000ab14743,,30/08/2023 14:39,30/08/2023 14:47,30-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,3
59a7c082-b63b-44a3-b745-609bdc02cc18,Inbound,Returns,Return request,,2030d243-a339-449a-aecf-a98a231ec36d,,30/08/2023 15:35,30/08/2023 15:39,30-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
619e9c0f-be59-4330-9e69-7877de9c8f6b,Outcall,Payments related,Online Payment Issues,Nice service,aea87df3-2852-4877-a030-986c8f75549b,,30/08/2023 19:15,30/08/2023 19:16,30-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
0c1ee7f8-be2f-4607-a9eb-af05d5a74cbe,Outcall,Order Related,Customer Requested Modifications,,db88cf95-9ee2-4159-9edc-1033d630a614,,30/08/2023 19:32,30/08/2023 21:10,30-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
18357347-15e0-4b90-a44f-404068cf076c,Outcall,Returns,Return request,,e319c187-e5c1-4523-b5d4-3e6d7544428e,,30/08/2023 03:59,30/08/2023 04:20,30-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,4
33252700-c15f-45ea-a8ba-f66d9d958535,Outcall,Refund Related,Refund Related Issues,,c7815763-8e47-4d29-a254-97642c242581,,30/08/2023 18:03,30/08/2023 18:04,30-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
99031eab-f0e3-4e21-b923-40436e31b107,Inbound,Returns,Reverse Pickup Enquiry,,dd1f660b-c938-4369-abd0-b4f0d9542dbb,14/08/2023 12:08,28/08/2023 13:51,30/08/2023 11:48,30-Aug-23,VISHAKHAPATNAM,Electronics,14699,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,1
ca18b293-4989-4f8c-b072-37607b313e8c,Inbound,Returns,Reverse Pickup Enquiry,?????? ?? ??????? ?? ??? ??Thank you Abhishek sir,40b78c1d-0bf5-43f9-ac7e-906d41fabfe1,04/08/2023 16:12,30/08/2023 14:51,30/08/2023 14:53,30-Aug-23,RAMPUR,Electronics,254,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
356f0e01-03ae-4ada-b42a-346ee787a524,Inbound,Returns,Return request,Customer executive response is very good & politily. He understand my issue & help resolved itThanks,7133fc29-83b6-4d60-9169-c7da4238142b,,30/08/2023 15:51,30/08/2023 17:28,30-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
b23a663d-32f9-4997-922a-e6994fd090bf,Outcall,Refund Related,Refund Enquiry,,3a227933-d6f7-4561-b92d-93ec38267a3b,,30/08/2023 13:15,30/08/2023 13:19,30-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
328ba490-fc84-41fc-930a-7530e00cb7e5,Inbound,Order Related,Priority delivery,,c6dde9ce-f28e-45a4-af49-f0dec0d2041b,,30/08/2023 11:35,30/08/2023 11:37,30-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b912e473-2e05-4218-b721-3b97941d4011,Outcall,Order Related,Installation/demo,,6a63c350-1aec-4788-be72-f54e08167020,,30/08/2023 11:41,30/08/2023 15:06,30-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
396cf86e-a8a8-4ff7-b1c4-2f453d4bf99f,Inbound,Order Related,Delayed,Very good,d613467d-1c65-4dd4-8d09-6fffefe9604f,,30/08/2023 15:48,30/08/2023 16:17,30-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
0de528d3-60c3-486d-84db-546925be7702,Email,Order Related,Delayed,Ask your support executives to not hang up customer call,d72e077c-6afa-4a79-bc1e-a98213aa5c5f,,30/08/2023 20:43,30/08/2023 20:48,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
d0418dc1-d3df-4add-8704-69c8ae97c1eb,Outcall,Order Related,Delayed,,a60af671-87a0-4732-9abc-054ca63e5a81,,30/08/2023 16:58,30/08/2023 17:02,30-Aug-23,,,,,Jacob Arnold,William Park,John Smith,61-90,Evening,5
34922b6d-c60c-41d7-8a8b-00a55ccc3967,Outcall,Returns,Return request,,251af2b1-f457-4036-bd0d-053fddc896e0,,30/08/2023 21:14,30/08/2023 21:17,30-Aug-23,,,,,Jenna Henry,Lily Chen,Michael Lee,>90,Evening,5
066cc377-4e3c-490b-87d2-f1ccbe7d6548,Inbound,Order Related,Installation/demo,,0cb1ce65-3358-4838-9c1d-8f689259bbfa,22/08/2023 15:57,29/08/2023 17:03,30/08/2023 20:40,30-Aug-23,ALLAHABAD,Home Appliences,15199,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,1
25abe179-5c10-48c0-9f1b-d4c7153af644,Outcall,Returns,Return request,,244b6615-6a5e-42e2-99c0-c6f10f12ac13,,30/08/2023 19:57,30/08/2023 19:58,30-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
14c77072-00d4-40df-9760-a97ba49c59a4,Inbound,Returns,Reverse Pickup Enquiry,Very good job team Shopzilla ,48652730-c955-4b69-b1fb-7c9b0031de7a,,30/08/2023 11:33,30/08/2023 11:34,30-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d0ec4e6a-9363-4ea8-8884-b20c0c00ef44,Outcall,Refund Related,Refund Enquiry,,b683345a-6acb-408a-9004-02f7438ac33e,,30/08/2023 21:09,30/08/2023 21:10,30-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
f8bc60f7-4d53-4c76-8ac4-ce930d4e9782,Inbound,Returns,Exchange / Replacement,"No, please solve my invoice bill problem Thanks Shopzilla team",ee046a94-b46d-444d-a617-d21b9f43dcc4,,30/08/2023 01:20,30/08/2023 01:23,30-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6d4978bb-15d6-4ed8-9c71-ce2c57754cf5,Inbound,Order Related,Order status enquiry,Slove my problem ,21e04f42-4dd4-455f-acd3-5703ec605d39,,30/08/2023 09:18,30/08/2023 09:19,30-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
c424f780-59be-4527-97b0-3d356413536b,Inbound,Returns,Return request,,6b7d4c77-4a09-4bc8-ac5c-3b1f388ce987,,30/08/2023 00:52,30/08/2023 00:55,30-Aug-23,,,,,Lisa Lawrence,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
4669491a-f76a-464c-a392-2fb8872c033b,Inbound,Order Related,Installation/demo,Wonderful ,82bbf944-b58f-4be9-8621-f09b7f655656,,30/08/2023 14:51,30/08/2023 16:53,30-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4baa6a95-66a6-4371-89f6-d03a44134b2c,Inbound,Returns,Fraudulent User,Baki sb thik hai bs seller ke end se product sahi bheja karo,36d58eda-f585-4b34-9792-ca427a52acc2,,30/08/2023 15:31,30/08/2023 15:32,30-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
95559bf3-41a2-418d-ba95-ccaabd216ec4,Email,Order Related,Delayed,,4612c45c-e6da-4554-a8fd-c0b9e814eeca,,30/08/2023 18:58,30/08/2023 19:00,30-Aug-23,,,,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
0e77d971-97e8-4af4-9e0c-aca1c10fee01,Inbound,Order Related,Installation/demo,,ae9bb153-fad6-49b6-be70-e38d60ec8e89,23/09/2022 08:55,30/08/2023 13:26,30/08/2023 13:33,30-Aug-23,GURGAON,Electronics,1499,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
e6cac9a9-fc63-400d-8dd0-949c8b217d15,Inbound,Order Related,Delayed,Shopzilla delivery service is one of worst in present competitive situation. I have faced the same issue two times within 3 times. And Shopzilla never reverse the amount with interest on cancellation where problem is at Shopzilla and customer have to additional amount in form of Interest Or processing charge to Credit Card where they have no fault. ,337f0ae0-6efd-4038-a5cb-f9d7ad58de6e,14/08/2023 20:09,30/08/2023 00:02,30/08/2023 00:27,30-Aug-23,GUWAHATI,Home,193,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
ea2eaae5-b9a6-430a-81fb-83d571ad98c1,Email,Order Related,Delayed,Good ,964c7adf-a408-4fdf-9d75-fb5e7f1961a8,12/08/2023 20:13,30/08/2023 16:34,30/08/2023 16:36,30-Aug-23,GOALPARA,Books & General merchandise,4474,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a642cbc2-a9e6-4ff7-9653-f73ae74b6fec,Outcall,Cancellation,Not Needed,Your courier partner Shopzilla is not at all good in terms of courior delivery.Please discontinue that pathetic courier partner from Shopzilla.,5c7b7fec-0d44-4ff7-a72e-6b42730738cf,27/08/2023 01:48,29/08/2023 19:55,30/08/2023 19:17,30-Aug-23,HYDERABAD,Mobile,24999,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
ef5f7184-94db-4fb7-adb1-44f4cab3d894,Inbound,Returns,Fraudulent User,,fddf2916-0af1-4dd5-bc54-5a65ce0bde4d,,30/08/2023 12:04,30/08/2023 12:05,30-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
57945ac5-0323-449d-814a-9177c325000c,Outcall,Returns,Fraudulent User,,db7e35e7-ae2c-4919-9a59-2589cc2a832e,,30/08/2023 12:20,30/08/2023 12:21,30-Aug-23,,,,,Jennifer Cox,Evelyn Kimura,John Smith,0-30,Morning,5
254ea31b-dcc3-4d4b-a20e-527ed019fd72,Inbound,Returns,Return request,,0bbe5d63-141d-4d58-a5cc-5ef37ef9f99d,,30/08/2023 14:47,30/08/2023 14:52,30-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
534e4267-b231-4de3-a1e0-fc0a53eaee52,Outcall,Returns,Fraudulent User,,1f20a677-e9ef-4b0e-88fb-71b255b4838c,,30/08/2023 17:34,30/08/2023 17:43,30-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
b5e6df61-28cf-46cb-9313-62733c6ad665,Inbound,Returns,Reverse Pickup Enquiry,,7fe351ca-ba77-4023-8549-154dff999a4e,14/08/2023 00:23,30/08/2023 14:19,30/08/2023 15:13,30-Aug-23,JALANDHAR,LifeStyle,1683,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,2
207beb77-a9ce-4880-9423-67b2fcc1541d,Email,Returns,Fraudulent User,,df76e9d0-c648-461f-8cba-d633e7634331,15/08/2023 22:20,29/08/2023 09:55,30/08/2023 09:52,30-Aug-23,MUMBAI,LifeStyle,560,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
109913dd-188b-4469-ada3-2f3206589046,Outcall,Returns,Fraudulent User,,1e1a5f25-389d-487d-a5e4-5945d3496551,,30/08/2023 10:39,30/08/2023 10:49,30-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
f145adf9-f61b-457c-8030-7689105f085d,Inbound,Order Related,Delayed,,4a5e5de9-45cd-4ff5-baf3-ab841c2dac9f,,30/08/2023 07:51,30/08/2023 07:56,30-Aug-23,,,,,Stephanie Holmes,Mia Patel,Jennifer Nguyen,On Job Training,Morning,5
c4cbbad7-5414-4628-8a71-038dc7e5bd73,Inbound,Returns,Return request,Very nice and friendly response ,67a68ecc-656e-4c37-b18a-c328b3013118,,30/08/2023 12:41,30/08/2023 13:11,30-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
3c6997a9-9d13-4275-bcbe-d1e6c4226c8f,Inbound,Order Related,Invoice request,,2a7d54c7-b193-4fd6-8563-beca619b6898,,30/08/2023 14:36,30/08/2023 16:37,30-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
5d6580c5-60b2-43a1-9729-14ac6b961704,Outcall,Product Queries,Product Specific Information,,2a1ff5f9-72b7-4906-bd03-650407699275,,30/08/2023 21:40,30/08/2023 21:52,30-Aug-23,,,,,Shelly Bell,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bc6c22c1-c5b9-401e-b610-0e775f85435f,Email,Returns,Missing,I am so sorry   for feedback because now my issue is not resolve and I want to know about the information of the Shopzilla backend team but you said no update so make sure you will improve it asap ,78b16d48-3188-47e3-a675-a1dfcba2ee10,21/08/2023 08:04,30/08/2023 16:54,30/08/2023 16:56,30-Aug-23,NEW DELHI,Affiliates,100,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
ea2f8043-9345-4112-9b9e-ca16c14f7a65,Outcall,Returns,Return request,,2a11401d-654d-4e9d-96f1-2bb4d3f9cd90,,30/08/2023 19:37,30/08/2023 19:43,30-Aug-23,,,,,Richard Buchanan,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b457962e-e7ba-4eed-a810-7a564d9979fd,Inbound,Returns,Return request,,fb7dd91a-a553-409a-9d20-96441ce10cbb,,29/08/2023 19:00,30/08/2023 15:52,30-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ca5ef5a3-e725-47a6-8d27-b20dd26b1d7c,Inbound,Returns,Reverse Pickup Enquiry,,228c9974-a7d9-4437-9e1c-0f64760e40da,,30/08/2023 07:42,30/08/2023 07:44,30-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,4
b1da5480-a4e0-4f80-b753-266055eb621d,Outcall,Order Related,Installation/demo,,0c8a20ff-b854-4ac8-aa42-2b6d79bb09f6,,30/08/2023 20:21,30/08/2023 20:39,30-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
0a8077a3-ea73-450e-9fdd-705bcbd39ba4,Inbound,Returns,Fraudulent User,,94f50817-1648-4856-9c2d-9f32a84c334a,,30/08/2023 23:47,30/08/2023 23:57,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
fb9bb6ac-e1ec-48e0-8530-6c63b1f81b28,Inbound,Returns,Reverse Pickup Enquiry,Very bad service.,ee5a99bb-daf3-428e-8d73-95d2da5c6091,,29/08/2023 13:28,30/08/2023 09:29,30-Aug-23,,,,,Richard Reyes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
2ac153f8-dd1f-4ce8-ad12-934a857e885d,Email,Returns,Reverse Pickup Enquiry,,686b8c7c-776a-488f-b519-cbf37d676cee,,30/08/2023 11:36,30/08/2023 12:16,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
05a017e5-ae03-4dd3-b0c6-9f722e4ebc4a,Inbound,Product Queries,Product Specific Information,Good ,5b6b0b81-9f1e-4631-8b2d-66f59e51ff58,,30/08/2023 11:42,30/08/2023 11:44,30-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
8e04e232-a1f8-4bff-a2a3-9346c3da99f5,Inbound,Product Queries,Product Specific Information,,80eb52a5-ee78-4338-bf53-bcd190c92edb,,30/08/2023 11:43,30/08/2023 11:46,30-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
2438c4f2-7b56-446d-9940-4155da6d4e72,Outcall,Returns,Return request,,7254dd60-811a-42a8-83e6-93e861b265f1,,30/08/2023 17:31,30/08/2023 18:22,30-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
3d94421e-d5cd-4249-9406-359e531adad0,Email,Returns,Reverse Pickup Enquiry,Very very bad service Shopzilla.,bbc8eefc-84b7-4240-964b-1ad7b8930d3b,07/08/2023 16:28,30/08/2023 20:27,30/08/2023 20:28,30-Aug-23,NEW DELHI,Electronics,1699,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
8624b4cd-33f6-4988-a57d-c7fdd2dd1673,Inbound,Returns,Wrong,,13cd67d0-ec73-4e01-9d41-379f9982fadb,,30/08/2023 20:31,30/08/2023 20:38,30-Aug-23,,,,,Jacqueline Glover,Jackson Park,William Kim,On Job Training,Evening,5
b1bf15e1-5e78-4d62-bf4c-dcf715245460,Inbound,Feedback,UnProfessional Behaviour,,1c7a5a7a-ccf6-4642-b3ed-d8408f18c01e,,30/08/2023 22:19,30/08/2023 22:20,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f1ade698-e224-4c75-baec-871fc694b1f0,Inbound,Order Related,Order status enquiry,Good,da5e708b-8289-487c-ac82-f6f59cb9a73d,,30/08/2023 07:08,30/08/2023 07:09,30-Aug-23,,,,,Joshua Franklin,Mia Patel,Emily Chen,0-30,Evening,5
94b0e5ce-4600-4bc9-ac16-a9e09f7dac3c,Inbound,Order Related,Order status enquiry,,c4e7a621-1d76-4663-81a4-95098aef70b9,,30/08/2023 16:13,30/08/2023 16:21,30-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
3aa7adef-9eb3-4f22-b87a-359eae540e33,Inbound,Returns,Reverse Pickup Enquiry,Thank u so much,86dda235-acfe-48e2-a7ef-1a8469337b1d,12/08/2023 11:16,30/08/2023 09:38,30/08/2023 09:40,30-Aug-23,SARKAGHAT,LifeStyle,1299,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
357830c7-abb7-454f-839e-fd86992e5423,Outcall,Cancellation,Not Needed,,07e413ea-305b-4c45-94cd-772b755907f5,,30/08/2023 11:55,30/08/2023 11:59,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
ac983f5b-2a0a-4f33-bfbd-d5eaf3522e69,Email,Returns,Return request,,a8e3c16e-29a3-4ed9-8692-e592edb456a4,22/08/2023 00:33,30/08/2023 15:09,30/08/2023 16:56,30-Aug-23,DALTONGANJ,LifeStyle,470,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
68353f8d-a510-45d0-b1dc-8e8896f1a718,Inbound,Cancellation,Not Needed,,8edeecb2-80c5-42c2-a52d-f591408875fb,,30/08/2023 14:27,30/08/2023 14:33,30-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,4
909d6e63-b0a6-4314-8771-debbf4ec9b76,Inbound,Returns,Wrong,,b97c8e5d-e99b-4856-a341-96e1d60c8936,,30/08/2023 12:57,30/08/2023 13:09,30-Aug-23,,,,,Susan Wolf,Emma Park,John Smith,31-60,Morning,5
a5978b82-6019-4964-896c-165c88f3cf96,Outcall,Order Related,Order status enquiry,,d0d18987-d3fe-4b35-a4a0-f1b3ee0074a6,,30/08/2023 20:19,30/08/2023 20:19,30-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2480b6e9-401b-4abc-954a-ca38e16f96ee,Inbound,Returns,Wrong,Good person,e4ef3d78-a712-4447-8322-546976be69f8,,30/08/2023 07:52,30/08/2023 08:02,30-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
b2bcf57d-bf03-4c7a-bde6-f51206c798fc,Outcall,Order Related,Order status enquiry,Very nice ,3e831639-90b5-41d4-be5a-ae2c92848d2b,,30/08/2023 17:09,30/08/2023 17:11,30-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
d18f9e17-b0d6-45ce-a4d7-a1351327c9d0,Inbound,Returns,Service Centres Related,,09e3f9dd-c37e-4095-9435-6d13468f2e4d,,30/08/2023 12:56,30/08/2023 12:57,30-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
5aa2b97a-3cc1-478b-9183-cb58868c5546,Outcall,Returns,Reverse Pickup Enquiry,,51b4f1b2-28fe-40da-99ba-fd6c01eaa054,,30/08/2023 20:32,30/08/2023 20:33,30-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
b570b6fe-6e0b-4fe9-8bef-e7755d1be955,Inbound,Order Related,Priority delivery,Good ,08741440-5917-4b29-83cd-72fe7ca64b1f,,30/08/2023 09:11,30/08/2023 09:12,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
fdae998e-1222-47d6-9bd9-f932c0b6ba63,Inbound,Returns,Wrong,Good,49e66893-5fe4-4554-a3e1-b1b694c37735,,30/08/2023 09:02,30/08/2023 09:07,30-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
d90c199c-8cf3-4c87-9415-4f715e3f072b,Inbound,Payments related,Online Payment Issues,No,c6461ee2-fd86-469a-8d38-4de5fcdcbb8d,,30/08/2023 12:04,30/08/2023 12:11,30-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
d108ac18-b86e-4f7c-883c-a7bd5851a581,Outcall,Order Related,Seller Cancelled Order,,ed4f4174-fa16-4810-b06b-7fae501d4b24,,30/08/2023 21:27,30/08/2023 21:28,30-Aug-23,,,,,Richard Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ffa4265e-62e7-40a1-b996-0efc335c680e,Inbound,Payments related,Online Payment Issues,,4942370e-6dd4-4de3-9c86-67e465f6e854,,30/08/2023 12:40,30/08/2023 12:53,30-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
eb7d4ace-33e8-407c-b843-7a7eb1ab2c92,Outcall,Feedback,UnProfessional Behaviour,Very good ,2c9eee32-c119-4fff-9cdf-5758260e1e75,,30/08/2023 18:21,30/08/2023 18:48,30-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
d9800c7d-2e9d-4b8e-9c0e-f86cfc264503,Outcall,Returns,Reverse Pickup Enquiry,,ad3c777d-9f1b-46a2-b7b9-4881b340abe0,07/08/2023 11:42,30/08/2023 18:48,30/08/2023 20:10,30-Aug-23,RAMPUR,LifeStyle,775,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
d753ed98-4f34-4279-97cc-a2d7834b3b30,Outcall,Order Related,Order status enquiry,,fd126de6-993b-4d94-aff4-428e21778b4c,,30/08/2023 17:00,30/08/2023 17:00,30-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
9c64465a-5ded-4684-b87a-0f153a76b148,Inbound,Order Related,Order status enquiry,,c1942935-603d-46a6-84c4-71acf502ddb1,,30/08/2023 10:43,30/08/2023 11:48,30-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e0734e57-4c4f-4093-ba32-957c7b90aa93,Outcall,Order Related,Order status enquiry,Good ,b92be7f3-bcbe-4e7c-9bc0-1619659fbbcd,,30/08/2023 17:04,30/08/2023 17:05,30-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,5
92f83d30-97a5-4b8f-9242-e4a85805b188,Outcall,Order Related,Installation/demo,"Firstly he responded me with a wrong resolution method, Then he provided me the number which does not exist",794ec8cf-52fe-4658-b9ac-2afba927f874,,30/08/2023 18:14,30/08/2023 18:30,30-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,2
021b9f52-3997-4c09-a36f-70b71914387d,Inbound,Returns,Reverse Pickup Enquiry,,54949b76-62f3-44ab-844a-0ae5edbc7f2b,22/08/2023 09:28,30/08/2023 13:34,30/08/2023 13:39,30-Aug-23,RUPNAGAR,Electronics,1099,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4d942cd6-fea5-4525-a816-b11299787fb2,Outcall,Order Related,Invoice request,,efb3c89b-b609-4008-b392-549d5c374e88,,30/08/2023 16:54,30/08/2023 16:56,30-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
ebca79fa-9b32-409f-8364-d70d04f90e9e,Outcall,Returns,Return request,,ec633fcc-a445-45c0-964d-ad05246c1723,,30/08/2023 20:25,30/08/2023 20:35,30-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cebf74e7-3cbe-4be4-a609-630ec8ceecee,Email,Returns,Reverse Pickup Enquiry,One of the best costumer agent in your Shopzilla customer service....   for giving me this wonderful information and .......,90d255fa-eb5f-4b4f-a1c1-8ed207f26a55,14/08/2023 20:36,30/08/2023 14:22,30/08/2023 14:24,30-Aug-23,MEERUT,Books & General merchandise,552,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
ebb6fcbc-f88f-4c1b-bb67-50002e3101f9,Email,Returns,Reverse Pickup Enquiry,,228c9765-5e76-4028-8c2e-7084c299ad84,,30/08/2023 15:32,30/08/2023 15:34,30-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,4
24424f36-3d92-4a70-bc77-9845dace5510,Inbound,Cancellation,Not Needed,Good ??,30e9ae9b-322e-4a78-adc6-486bc3dad8cf,27/08/2023 20:14,30/08/2023 07:28,30/08/2023 07:29,30-Aug-23,THANE,Mobile,10499,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
a3accef4-6135-4e70-95c5-383fc871e7ea,Outcall,Order Related,Delayed,I'm happy ,a944e6cb-6626-4cc2-80a2-c6d74f23dee4,,30/08/2023 17:52,30/08/2023 17:53,30-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1071db29-f0c9-423f-8699-d1befdd3ffa9,Inbound,Payments related,PayLater related,VERY VERY GOOD CUSTOMER SERVICE ,35be4e74-a830-4378-9676-f73776bf71f7,,30/08/2023 13:44,30/08/2023 13:45,30-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
2f8d57eb-1edb-4d2a-82de-a263198277ae,Inbound,Refund Related,Refund Related Issues,,e582c3bc-8123-4b51-88d1-faf56ed6b1c1,20/08/2023 09:09,30/08/2023 14:03,30/08/2023 17:47,30-Aug-23,GAUTAM BUDDHA NAGAR,Mobile,32999,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
9a0cb780-b022-4908-b925-c8515c8a15b4,Outcall,Order Related,Order status enquiry,good ,dd804686-f675-4273-83e8-e5416c069d0e,,30/08/2023 18:24,30/08/2023 18:26,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
43b80d96-3fc9-4853-94f6-436f27ed07ae,Outcall,Order Related,Priority delivery,,b9881e63-7aef-472d-99cc-e904cfb4595c,,30/08/2023 21:20,30/08/2023 21:29,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
e1cb5a4b-8cf9-4971-88bd-aa287ea4c56c,Inbound,Returns,Reverse Pickup Enquiry,,d9c985a3-9ea4-4281-8d3e-332081edd775,,30/08/2023 22:33,30/08/2023 22:35,30-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
ae45d9ff-efa6-4e73-902a-613502a63e20,Inbound,Order Related,Priority delivery,,efb3eb9b-7c61-4359-bda3-5108799ba8d5,,30/08/2023 08:36,30/08/2023 08:38,30-Aug-23,,,,282,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
c7713131-7e5b-431a-bc2f-fb1f9c7a175d,Outcall,Returns,Reverse Pickup Enquiry,,a921c75f-beb4-41ae-8be1-018717d131a7,,30/08/2023 20:45,30/08/2023 20:47,30-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
07c296f1-eb87-41e6-a82b-29a1240185f4,Outcall,Returns,Return request,Nice service ,5b0dc06e-5709-49a9-916e-0f7ee85fde1d,,30/08/2023 18:55,30/08/2023 18:57,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
590b5b33-776e-4e49-8691-bcee251b05d9,Outcall,Order Related,General Enquiry,,ec6f41ee-4dd5-459d-895e-57891d4e5d40,,30/08/2023 12:50,30/08/2023 12:51,30-Aug-23,,,,,Brian Young,Elijah Yamaguchi,Emily Chen,61-90,Morning,5
1452e23c-e929-463d-8afb-9f0fcf354860,Inbound,Product Queries,Product Specific Information,,fdcc448c-efc4-4cf4-aa82-267a95c2a064,,30/08/2023 15:32,30/08/2023 16:43,30-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
484df3a3-fd46-4321-b088-562ba7a0aa16,Inbound,Order Related,Delayed,,773fffe3-e92f-40bb-8717-2019f44bf419,20/08/2023 19:54,30/08/2023 12:25,30/08/2023 12:28,30-Aug-23,NAVI MUMBAI,Home,195,,Anthony Hayes,Madison Kim,Emily Chen,>90,Split,1
d08439b6-4ad6-464b-89c4-3991e01e93a4,Outcall,Returns,Service Centres Related,,c21212a5-2f2c-46b0-a0b0-8f600123fccc,,30/08/2023 11:12,30/08/2023 11:29,30-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,4
4f224fe7-d3c9-4f29-8387-78410a9ecc53,Outcall,Returns,Reverse Pickup Enquiry,,487467a3-d655-44df-b903-a703b859fe0c,,30/08/2023 11:52,30/08/2023 11:53,30-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
1dbe1a77-e1b0-4108-9b45-f38380fef69e,Inbound,Returns,Reverse Pickup Enquiry,,f4c932af-e378-40cb-9f0e-e342f66c4eda,,30/08/2023 21:52,30/08/2023 22:20,30-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,5
7c0949cd-0558-4275-bd4b-62ac61e7662b,Inbound,Order Related,Delayed,"Customer service is good, but delivery services are poor. ",7cacdbda-6453-4315-952e-92d747210f50,,29/08/2023 21:47,30/08/2023 05:14,30-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9b6ed03c-69bf-419f-9865-9abe4d5d4143,Outcall,Shopzilla Related,Shopzilla Rewards,Parfect ,4f8048a4-721e-4e6a-ac43-b17cb337c14f,,30/08/2023 13:07,30/08/2023 13:17,30-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
d655564d-cea5-423f-a4b4-dadb7de58dd1,Inbound,Order Related,Delayed,,efc1bef7-e351-4a30-ae10-44c5e40087fe,26/08/2023 15:17,30/08/2023 14:32,30/08/2023 14:34,30-Aug-23,THANE,Mobile,43999,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b5bd772e-0bc0-41b4-a297-edd77c460002,Inbound,Returns,Return request,,a1eec2e0-773a-46d5-93ca-85101d9902d4,,30/08/2023 14:56,30/08/2023 15:14,30-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
e3465f85-af0b-40d6-8022-ac3374b7d5d9,Outcall,Returns,Return request,,2f46fe1c-2faa-4021-a219-cc11763b0e1b,,30/08/2023 15:41,30/08/2023 15:50,30-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
4f2956e3-108d-455c-8c38-801d21dfb12a,Inbound,Order Related,Order status enquiry,,7219e573-bceb-4345-a502-f18e3a280f99,,30/08/2023 16:10,30/08/2023 16:13,30-Aug-23,,,,,Robert Lawrence,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0852c4c8-ab34-44c8-916f-dbf7ce50e999,Outcall,Order Related,Seller Cancelled Order,,0e51401d-8e2c-40f8-8564-5eb6aa798bb7,,30/08/2023 16:48,30/08/2023 16:51,30-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
1c1e27c2-ba3b-476c-a9ae-a547d197cfb6,Inbound,Order Related,Delayed,,f934db2f-7745-4349-a8b0-acd9ad27d3f2,17/08/2023 00:20,30/08/2023 08:14,30/08/2023 08:16,30-Aug-23,KORBA,Home,143,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
6ccbce5f-ed42-4550-8503-d9eb9f49ad22,Inbound,Cancellation,Not Needed,,fc3497c2-2dc4-496f-be08-91762279ea0f,,30/08/2023 09:15,30/08/2023 15:00,30-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
540b2186-d730-42c2-a432-7c3cd217c9ab,Inbound,Order Related,Order status enquiry,,2ac3a05b-84d9-4ced-8f38-1186fc5bd05e,,30/08/2023 10:50,30/08/2023 10:51,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
9668cb24-84d4-4c8c-a15f-4c72a25a18a0,Inbound,Order Related,Delayed,,91f0a807-7256-46cc-9da3-c719b9d2410e,28/08/2023 09:38,28/08/2023 20:46,30/08/2023 06:36,30-Aug-23,NEW DELHI,Mobile,5499,,Jennifer Vazquez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
35663ffa-81eb-438d-9361-622cbe8052b4,Outcall,Returns,Wrong,,07ceb83a-3bb5-4866-9944-8caa16a1b11a,,30/08/2023 10:52,30/08/2023 10:54,30-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
175843a7-9e98-471f-a8ee-bc50de98da6f,Inbound,Shopzilla Related,General Enquiry,,8fee213e-c34d-4984-8b3b-2f15720103ae,,30/08/2023 14:38,30/08/2023 14:59,30-Aug-23,,,,,Ronald Houston,Ethan Tan,John Smith,>90,Morning,4
f211d828-b078-480d-9180-31308c918ed0,Outcall,Returns,Reverse Pickup Enquiry,,e179387b-57b9-4dc7-94d0-ca0aed4c88e3,,30/08/2023 13:27,30/08/2023 15:29,30-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
2943535a-3044-4015-ae91-02b0d8215b41,Outcall,Refund Related,Refund Enquiry,,0f066a09-6156-46a8-9718-18dfe2a087aa,,30/08/2023 19:18,30/08/2023 23:30,30-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
da0d6866-64d9-4d13-bd03-6fac7b12c1e5,Inbound,Cancellation,Not Needed,,9fdf85bf-d0ef-4dca-a8f1-2fd61a7d52e4,,30/08/2023 14:15,30/08/2023 14:16,30-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
172cd682-2734-4368-97c5-4f16871a9405,Inbound,Returns,Reverse Pickup Enquiry,,c4eaa16a-5faf-4ab9-aab5-f365ead97154,,30/08/2023 14:58,30/08/2023 15:01,30-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
b0ad7991-e979-4b0d-bcbe-b4acff0c6b0e,Outcall,Cancellation,Not Needed,,8ca28555-57a2-41ab-839f-61067504584b,,30/08/2023 17:19,30/08/2023 17:20,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
e55761a5-641b-4c87-81d9-820a48fb7e2a,Inbound,Order Related,Delayed,,06865885-3f72-4cb3-b9b9-03e29ae64206,,30/08/2023 16:12,30/08/2023 23:00,30-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
0486efd2-e582-4f85-8107-8c45c142924f,Outcall,Order Related,Order status enquiry,,7abc07a2-dbc5-4fd4-b3ed-2c9ae9c18845,,30/08/2023 18:38,30/08/2023 18:38,30-Aug-23,,,,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
33533133-5556-4bb0-8136-ab875a90bd51,Outcall,Returns,Reverse Pickup Enquiry,,a4b05d97-39be-4d9c-ab23-f335f7389001,,30/08/2023 20:55,30/08/2023 21:18,30-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
950968f1-5fd8-4068-8353-86a9d910b856,Email,Feedback,UnProfessional Behaviour,Good behavior ,fb333e38-d8e2-44f1-9173-755be6d08092,,30/08/2023 18:44,30/08/2023 18:45,30-Aug-23,,,,,Sean Olson,Emily Yamashita,Michael Lee,>90,Morning,5
984b243d-169d-4d39-b227-f0fd93c3925b,Outcall,Order Related,Installation/demo,,7778f5af-04d3-4055-8e5c-53d3b1d5ff72,,30/08/2023 11:29,30/08/2023 11:31,30-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
5aefb2e8-aa62-4fd3-ab63-ac7f772a2de7,Email,Returns,Reverse Pickup Enquiry,,51b206e5-3238-4c68-ab79-3e2a5a193273,,30/08/2023 18:41,30/08/2023 18:43,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
cc07c75a-396e-4599-9ba1-4caab9904ddc,Outcall,Returns,Wrong,,6c505526-fe1e-4d09-afc9-c77ce08401a6,,30/08/2023 20:44,30/08/2023 20:47,30-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
85f86738-2000-46c4-a111-da3e55b43c9e,Outcall,Returns,Fraudulent User,Helpfull ,2fb45019-ec08-4d20-85ff-0098c2df22c6,24/08/2023 22:18,30/08/2023 18:17,30/08/2023 18:24,30-Aug-23,TONK,Books & General merchandise,354,,Dawn Holloway,Jacob Sato,Emily Chen,0-30,Evening,5
e8979b11-9989-4ebb-91ec-d931b41d891a,Inbound,Returns,Missing,Good Service and Supprt Team and Helpfull Talking,41070639-54e2-4f7f-ba2d-7dafcdd9594a,,30/08/2023 14:56,30/08/2023 14:57,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
5139f606-0ee7-46e6-bbbe-13c1b4f8ddda,Inbound,Order Related,Order status enquiry,Tq,8c934dc6-d480-4ab5-ab29-ee079782db47,,30/08/2023 22:16,30/08/2023 22:30,30-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
302dad34-aaa0-40e1-96ac-7bf559722650,Outcall,Order Related,Delayed,Nice,32916387-df46-4cf8-ac5d-10b35e6f425f,28/08/2023 07:04,30/08/2023 09:43,30/08/2023 09:46,30-Aug-23,,Electronics,2799,,Nathaniel Smith,Evelyn Kimura,John Smith,0-30,Morning,5
894eac28-d357-43fa-95e5-f26c75a4a506,Inbound,Returns,Service Centres Related,,ab6dc958-2064-42a2-a8fb-57d8cebaa0f0,,30/08/2023 07:14,30/08/2023 08:00,30-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
26dcdb9c-9e96-47ec-a88b-cd59d912681e,Outcall,Returns,Return request,To connect executive it is very difficult ,8429c9fc-5973-4df9-a345-43b795c6e7a5,,30/08/2023 20:51,30/08/2023 21:05,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
72184980-bf80-4d5a-ac16-b09c23a46a15,Email,Order Related,Priority delivery,My problem not resolve,549ce1be-2dea-4157-a73d-5e96c6b1b67c,,30/08/2023 10:02,30/08/2023 10:27,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
96da33ad-5a82-4b0e-ad6f-fa01206e44f9,Outcall,Returns,Return request,,8c32df71-1ae3-4ef7-bc3e-11588f36b26d,,30/08/2023 16:48,30/08/2023 16:53,30-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
9c259de8-ad8f-483a-8ef9-8be121905782,Inbound,Returns,Reverse Pickup Enquiry,,6e2a7db3-3546-4c0a-9046-fe9fb70d12ac,,30/08/2023 08:39,30/08/2023 11:40,30-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
be984966-d969-4f81-adc6-f8cbf7b90159,Outcall,Returns,Return request,,555199ba-34da-4554-b198-f3b114685e13,,30/08/2023 11:55,30/08/2023 11:58,30-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
fafd6782-a394-4227-8641-411f8efdf215,Outcall,Order Related,Customer Requested Modifications,,caf637cf-cf9a-433e-b3f9-55f30f2a54d4,,30/08/2023 19:11,30/08/2023 19:12,30-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
77d17ec7-7def-4f49-a502-08745064f69a,Outcall,Order Related,Order status enquiry,,cecfb8a4-fdfb-4b5d-83c2-6067ca89ce3c,22/08/2023 12:03,30/08/2023 08:49,30/08/2023 09:09,30-Aug-23,BARWANI,Mobile,12999,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
7f3f95c9-7271-436a-8983-803d7c0a09e9,Inbound,Returns,Reverse Pickup Enquiry,,87ea3599-7802-4c4b-bdb9-3de6d1994042,30/07/2023 16:42,30/08/2023 08:53,30/08/2023 09:21,30-Aug-23,HYDERABAD,Books & General merchandise,1220,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e612421d-dd97-4624-ab24-b084d5499154,Inbound,Returns,Reverse Pickup Enquiry,,e80aa2e1-aaab-4ad3-bb01-3ccf6005c00e,,30/08/2023 12:23,30/08/2023 12:24,30-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
5528f073-db07-44d5-bd88-5e14f868185c,Inbound,Order Related,Order status enquiry,,e988052f-ebf5-4bda-9d00-866f72d8ceda,,30/08/2023 12:26,30/08/2023 12:27,30-Aug-23,,,,,Mark Vasquez,Aiden Patel,Olivia Tan,On Job Training,Evening,1
11971164-18a1-4b88-90dc-a1370ae488e9,Outcall,Order Related,Installation/demo,Start calling seller care yourself since sellers exploit your policies against your customers rejecting it deliberately if you people show no help we are finally go to consumer court instead. Your customer care executive   (as she told reluctantly and initially did not give her name saying its private details )took 50 minutes and did no help. She had poor knowledge of subject ..wasted my time with giving information whi h i already knew,90c08642-6f29-4829-bf70-074cacb7a6cc,,30/08/2023 19:27,30/08/2023 20:00,30-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
ecb8f501-196c-4af6-a803-682bf43c757a,Inbound,Returns,Reverse Pickup Enquiry,Time pass time   when I get my money back ,1d9a57c1-ddf9-44d2-a579-e3e3ef4d8eb9,,30/08/2023 21:53,30/08/2023 21:56,30-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
0e574b5e-1ebd-468f-b01c-b3c66f93adaf,Email,Order Related,Installation/demo,Send me a Samsung customer guy to solve my problem,1749af9e-2635-4bd5-a911-1ec90be71529,,30/08/2023 09:43,30/08/2023 09:44,30-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
d90dcbab-ff60-4e4e-bbde-1c411653559e,Outcall,Returns,Reverse Pickup Enquiry,,1d7ad3fe-f8f8-4621-8606-ed755b8579c4,,30/08/2023 10:40,30/08/2023 14:30,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
0f5e3015-7464-4336-b1e0-ee03c5ebe7c0,Outcall,Order Related,Installation/demo,,3609ada3-0474-4f86-b869-b60227356764,,30/08/2023 11:17,30/08/2023 11:21,30-Aug-23,,,,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
f5d06506-9f17-4eb3-9ecf-bc963ceb7b99,Outcall,Returns,Return request,,2785679d-842a-4ccf-8393-508d1ad409bb,,30/08/2023 17:12,30/08/2023 17:14,30-Aug-23,,,,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
0c1fd7a0-7888-49eb-9f6d-81650fd48fe5,Inbound,Returns,Reverse Pickup Enquiry,,d6628e33-86f6-409d-97e1-4209a5ae66ed,,30/08/2023 11:22,30/08/2023 11:27,30-Aug-23,,,,,Timothy Cline,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d84ee12f-2038-4f15-bb29-60ea1ac836f6,Outcall,Returns,Return request,,a8bc5712-a852-4666-9d84-708e1e97579e,,30/08/2023 17:12,30/08/2023 17:17,30-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
63d828ac-fb69-4b7d-a4ea-07945e75c5b2,Inbound,Returns,Missing,,995ebd9c-e8c3-42ca-8f83-7ecb25bdd7cb,,30/08/2023 15:26,30/08/2023 15:29,30-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,5
e61b6f2d-ccf5-42e1-b575-92da038c6eb2,Outcall,Cancellation,Not Needed,,0685ded5-400f-4f8a-a392-8a58890d28a8,22/08/2023 17:38,30/08/2023 18:22,30/08/2023 18:26,30-Aug-23,KORAPUT,Electronics,1399,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,4
eb2c61d9-11a7-4d6a-95c3-197394d7fe55,Outcall,Returns,Return request,Return policy change for defective item or not working item .,29a25527-018c-4b1c-a1f2-3febdc1b980c,,30/08/2023 19:34,30/08/2023 19:37,30-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
287034cd-5e1c-4c5e-aa45-bd433d073270,Inbound,Order Related,Order status enquiry,,a6cf905b-18f3-4b44-bae8-6d263d4f6cd9,26/08/2023 17:17,30/08/2023 10:05,30/08/2023 10:07,30-Aug-23,GREATER NOIDA,Electronics,81990,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4efc67dc-15c1-4a77-b0f4-0bf1af8d2c04,Inbound,Returns,Missing,,fb5c533e-ec61-4c1a-922e-fd2cf63b0bf0,,30/08/2023 15:45,30/08/2023 15:49,30-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
79a2ca33-8e04-4c63-a1a4-f788f0b6a77a,Inbound,Returns,Reverse Pickup Enquiry,,bdec3769-4ec4-4fe3-a463-0c1388f17fa1,08/08/2023 14:35,30/08/2023 08:39,30/08/2023 11:50,30-Aug-23,MADHEPURA,Electronics,14990,,Anthony Booth,William Park,John Smith,31-60,Morning,5
86e6e23b-b2a1-4756-acea-0ca2a79055fb,Inbound,Returns,Service Centres Related,,2dcefb3d-64a0-43e2-999b-fefd5cc061aa,,30/08/2023 09:09,30/08/2023 09:15,30-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
ddbd6420-aba8-4080-a31f-606b1a2ec693,Inbound,Order Related,Customer Requested Modifications,,e65056e3-8129-45f2-a5dd-64096feb5bcd,,30/08/2023 11:54,30/08/2023 12:09,30-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,4
45a3779f-c33e-46ba-a7ce-d319209bd85c,Outcall,Returns,Reverse Pickup Enquiry,Solve my issue,ad08ceed-afbc-4a1e-8d61-a27ad891c29f,02/08/2023 15:51,30/08/2023 19:24,30/08/2023 20:02,30-Aug-23,LUDHIANA,Books & General merchandise,839,,Melissa Spence,Zoe Yamamoto,John Smith,>90,Morning,1
217db68e-571a-419b-a07b-17da6d179298,Outcall,Order Related,Order status enquiry,,c77ad109-a998-4071-beff-b51919f3e25e,24/08/2023 08:59,30/08/2023 14:05,30/08/2023 14:22,30-Aug-23,BANSGAON,LifeStyle,726,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
43b0ef22-fb6d-4b89-9411-8b2226957327,Inbound,Cancellation,Return cancellation,,fa7cbf0b-c5fb-46dd-8a02-de0ea5984e56,22/08/2023 20:34,28/08/2023 18:18,30/08/2023 08:58,30-Aug-23,LUCKNOW,Books & General merchandise,190,,James Vargas,Jackson Park,William Kim,On Job Training,Evening,5
ccf5104c-ae32-4260-ac65-9815d5b3102c,Outcall,Refund Related,Refund Enquiry,,7902e377-1d06-4863-afa0-98fd18201179,,29/08/2023 13:29,30/08/2023 23:21,30-Aug-23,,,,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,2
4198f6b4-356f-48a5-bf5c-a955c5976b68,Inbound,Returns,Reverse Pickup Enquiry,Good ,35ee64c1-f945-45b1-887c-d77db195d745,,30/08/2023 15:46,30/08/2023 15:47,30-Aug-23,,,,,Andrea Wilkerson,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
28317679-190c-4b32-8166-91706e5caa8c,Outcall,Feedback,UnProfessional Behaviour,,f5000b17-afe0-42d5-ac93-d74f5860624a,,30/08/2023 20:52,30/08/2023 20:55,30-Aug-23,,,,,Christopher Obrien,Noah Patel,Michael Lee,>90,Morning,5
9b9dfc26-1906-4385-aa30-0924af87ce13,Email,Returns,Reverse Pickup Enquiry,Very bad quality ,d537355a-19a1-4c1c-82e9-3ad0d62eeefd,,29/08/2023 20:33,30/08/2023 10:11,30-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
2c0770f2-2eae-4c8b-94e9-4e73113c5c26,Inbound,Shopzilla Related,Account updation,Customer care excuetive was awesome.. Not sure why you people do not promote her. She can take Shopzilla to another level. ,611df2f3-184f-4c3c-a266-3ff0cfaf2206,,29/08/2023 10:51,30/08/2023 11:27,30-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
0c9683be-83b8-4028-b09c-02b2e110efd6,Outcall,Returns,Missing,,934ccd50-2556-4b66-ab11-0897206997d6,,30/08/2023 17:42,30/08/2023 22:29,30-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,3
4c8fdf68-3427-4800-b01b-535e0e027bd0,Inbound,Cancellation,Not Needed,,fb9ce736-6c93-4fd0-b913-8695eabc0d9b,,30/08/2023 12:36,30/08/2023 12:38,30-Aug-23,,,,,Jessica Acosta,Ethan Tan,John Smith,>90,Morning,5
ee0f35c6-f477-4549-ab6c-c701255cd4e7,Inbound,Payments related,Online Payment Issues,,006a5cb7-982e-4bfd-bd0f-c7f6357a654c,,30/08/2023 14:11,30/08/2023 14:12,30-Aug-23,,,,,Anthony Sims,Zoe Yamamoto,John Smith,>90,Afternoon,5
c9dbb869-7a5c-4df9-9f06-9d1f3aa9ebbf,Outcall,Payments related,Payment related Queries,,f5bc4cc6-c527-4807-b5f2-82662634757a,,30/08/2023 18:37,30/08/2023 20:30,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
af33f96a-7c08-457a-9370-f2ee3f33129e,Outcall,Returns,Return request,Customer support is very good they solve my issue on time and his way of talking is impressive and also behaviour are too good,34caf286-b6ea-4dde-89bf-78bded2c3d10,,30/08/2023 21:32,30/08/2023 21:34,30-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4dcdb8f1-02cb-4099-bbc1-49e71d9620dd,Inbound,Order Related,Order status enquiry,,9bb1610f-8753-46ad-9264-f1e853176f49,,30/08/2023 11:30,30/08/2023 14:14,30-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
a00674a6-250e-45f3-9fa4-46945220c6b7,Inbound,Returns,Reverse Pickup Enquiry,,0d6ec45e-530b-407c-9a92-ea67b356a9e9,,29/08/2023 17:33,30/08/2023 09:09,30-Aug-23,,,,,Desiree Torres,Noah Patel,Michael Lee,31-60,Evening,5
457bcc55-2465-48bb-9851-d585da1933d6,Inbound,Returns,Return request,,58cd7601-0f42-4c68-9575-3104812e6c63,,30/08/2023 00:29,30/08/2023 00:47,30-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
c053357c-3f4b-471a-8cfa-5a3144001466,Outcall,Order Related,Installation/demo,3rd class service ,1dd6da21-1212-43be-a489-c3cb07e76964,,30/08/2023 11:06,30/08/2023 11:24,30-Aug-23,,,,,Scott Chang,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
48617fd0-081b-4939-8209-1e650707d273,Inbound,Refund Related,COD Refund Details,V good ,fbddac9f-3e98-4912-9d4a-69f7c7c82dcd,,30/08/2023 19:53,30/08/2023 19:58,30-Aug-23,,,,,Samantha Jones,Jacob Sato,Emily Chen,0-30,Evening,5
13cd5066-7f9e-4a94-aa7a-cd2f170ccac9,Inbound,Order Related,Delayed,,3f164c88-8bdb-4781-82ad-98dbcbf0fe54,14/08/2023 09:51,30/08/2023 08:26,30/08/2023 08:28,30-Aug-23,DEHRADUN,LifeStyle,1424,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,4
2ce61b4d-8cfc-41ae-b019-a9728923dea5,Inbound,Returns,Fraudulent User,,d91e4dd5-daa4-4d59-a8f7-78cc2362592f,,29/08/2023 12:02,30/08/2023 00:24,30-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
a9240add-9461-47ca-afa5-9c343beb36e1,Outcall,Order Related,Delayed,,552e000e-5f0b-4eb2-b606-d5b8ba0dfd50,,29/08/2023 19:24,30/08/2023 06:54,30-Aug-23,,,,,Mikayla Wright,Jackson Park,William Kim,On Job Training,Morning,5
17b86f68-842b-4781-9a0d-3f77ec26d652,Inbound,Order Related,Delayed,,5ee8b5cc-1828-4a32-85ff-9ba719ef47c9,,30/08/2023 08:40,30/08/2023 08:58,30-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
bb01049c-2c0a-4a4c-a8a8-0922a05526f0,Outcall,Refund Related,COD Refund Details,,7e0d031f-b000-46a0-8aef-feae58422985,,30/08/2023 14:37,30/08/2023 14:55,30-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
191fce5b-7e41-4ebb-90e2-3d02534e35c2,Outcall,Returns,Reverse Pickup Enquiry,Yes,54d8d4c4-54e6-4e1c-b30a-a4cfdceda232,,30/08/2023 16:34,30/08/2023 16:35,30-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
f19c2f82-166e-48c1-84bf-d966112fe442,Inbound,Cancellation,Not Needed,,f3d79c90-7e2d-4977-9aa8-e8c0409275d0,21/08/2023 14:09,30/08/2023 08:51,30/08/2023 08:57,30-Aug-23,SULTANPUR,Books & General merchandise,189,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
109a395a-7915-4be1-839b-024872b3060d,Outcall,Order Related,Order status enquiry,,b88c47f5-494b-4417-a16e-f9f64bcbc02f,,30/08/2023 11:54,30/08/2023 12:09,30-Aug-23,,,,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
72ff924a-7d9e-4abb-b250-0be21aa5f15d,Outcall,Returns,Fraudulent User,Awesome experience great person ,38fb03db-5fa6-47b8-b438-2094d75d0dba,,30/08/2023 17:25,30/08/2023 17:26,30-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
a3c0f7f3-ccb8-4325-a616-8f5bae171697,Inbound,Feedback,UnProfessional Behaviour,,968d38d1-355a-4e5d-8849-7b143aa4c28c,,30/08/2023 12:27,30/08/2023 12:56,30-Aug-23,,,,,Laura Young,Austin Johnson,William Kim,On Job Training,Morning,5
4b631d48-2db8-45eb-a3c6-b22d944e1bc9,Inbound,Payments related,Online Payment Issues,,0d272573-83f9-40c3-95a5-aeff3bc2e666,,30/08/2023 07:33,30/08/2023 07:51,30-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,3
b94be5eb-cbdb-427e-96a1-f9908d062143,Outcall,Order Related,Order status enquiry,Bahut sunder,fbf83e27-d0a4-45ac-805f-2d10341a152a,,30/08/2023 10:10,30/08/2023 10:26,30-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
1a6a7495-620c-4618-ab55-6ebded050483,Outcall,Returns,Reverse Pickup Enquiry,,2e8fbb19-ac29-4539-841a-6927dbdc7215,,30/08/2023 17:56,30/08/2023 18:04,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
1517ee9b-a32a-4e41-8949-6f1bd87d32a8,Outcall,Returns,Return request,,ae0dfd41-e15e-43d1-86b6-d8b50eecf32c,,30/08/2023 19:17,30/08/2023 19:18,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
0dca2363-9157-4b8a-8c1b-2b9f3c0a9d49,Inbound,Returns,Return request,????,fc227579-b130-4000-9f17-55683d4cb445,,30/08/2023 21:17,30/08/2023 21:21,30-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
a878f5e5-13df-47c8-90aa-5d300f4817ff,Email,Returns,Reverse Pickup Enquiry,Pathetic service's ,00d76c6a-a84e-48a8-95ba-9ccef1f861e9,26/04/2023 22:04,29/08/2023 21:43,30/08/2023 17:21,30-Aug-23,DEHRADUN,Mobile,28999,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,1
3bfcf67e-e42f-45b0-a571-963b26e23217,Outcall,Returns,Reverse Pickup Enquiry,,ac231f9c-18ff-4d19-a81c-0ea64f9239ac,23/07/2023 14:50,30/08/2023 17:54,30/08/2023 18:00,30-Aug-23,JAMMU,Home,384,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
a001f035-d240-4a15-a617-676b60ba450f,Outcall,Order Related,Order status enquiry,,6c29e920-eb7e-4da8-9689-f256ce694b82,22/08/2023 20:31,28/08/2023 19:18,30/08/2023 16:23,30-Aug-23,,Home,241,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
bd54f13e-0b60-4211-8820-f83a59230653,Inbound,Returns,Fraudulent User,,adcaeaa4-5879-4863-bb20-61df129e9f2d,,30/08/2023 07:11,30/08/2023 07:16,30-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
2fe78bb7-c6f1-45b2-90f5-60a3da17891c,Outcall,Order Related,Delayed,,6790dd0a-3caf-45e4-b5c1-eefe03ba882e,20/08/2023 18:17,30/08/2023 18:30,30/08/2023 18:41,30-Aug-23,VADODARA,Electronics,490,,Alisha Campos,Jacob Sato,Emily Chen,0-30,Evening,5
097e95d5-638d-4231-879a-36ed0fa2abb7,Inbound,Returns,Fraudulent User,,41b3328f-891a-4c1a-a208-694309f37321,,30/08/2023 12:07,30/08/2023 12:09,30-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
c71dadcb-adfc-4c54-b723-b116d0086a87,Inbound,Order Related,Order status enquiry,Good ,f96fbc81-44f7-4e45-843a-17886ba1ea8b,,30/08/2023 06:39,30/08/2023 06:41,30-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
3b120f6d-0a52-4734-9595-e4e010dadf2d,Inbound,Returns,Reverse Pickup Enquiry,Customer service is very good ,36d5d50a-f3a8-488b-bf77-1eea88f8cd11,,30/08/2023 12:23,30/08/2023 12:31,30-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
e7042322-1b38-4d01-b6fc-d1d031016873,Inbound,Order Related,Order status enquiry,Very very good ??????,4012f712-0ea7-46ad-a8ba-a3d8a4f548c6,23/08/2023 02:08,30/08/2023 09:28,30/08/2023 09:31,30-Aug-23,ERNAKULAM,Books & General merchandise,359,,Anthony Booth,William Park,John Smith,31-60,Morning,5
4deb0daa-e56f-4050-9dbc-f77a2d6f0c49,Inbound,Returns,Return request,,0068b2fd-d1d3-4461-9eb0-4cc9a6290796,,30/08/2023 10:50,30/08/2023 10:54,30-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,4
827e1451-2ed2-4e1b-92f8-0af623d21044,Outcall,Product Queries,Product Specific Information,,3497a701-3ee0-41b1-aef2-7b8398639d91,,30/08/2023 20:27,30/08/2023 20:44,30-Aug-23,,,,,Caleb Allen,Ava Wong,William Kim,On Job Training,Evening,5
f7b2d36c-c24f-496f-80ea-b7a47b8220ff,Outcall,Returns,Wrong,,e7b40da8-6d4a-4819-a40d-613245b7dc1f,,30/08/2023 20:40,30/08/2023 20:46,30-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
f4df8be7-b75b-45c7-828d-287b3ada6d6f,Inbound,Returns,Reverse Pickup Enquiry,,ef220e43-5c0a-4a08-ba92-3e9fb39a7506,,30/08/2023 12:33,30/08/2023 12:38,30-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
59931adc-0645-4d51-9c4b-3138744e83a5,Inbound,Returns,Reverse Pickup Enquiry,"Please sell original product, some sellers are fake and it's product is also fake ",3409ef21-1465-4fcb-a8ba-f58c2388c87c,,30/08/2023 06:38,30/08/2023 07:23,30-Aug-23,,,,,James Barr,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
ceee989d-cd80-48cf-82c0-29796eaa6fc2,Outcall,Feedback,UnProfessional Behaviour,,4877bdec-675a-4c68-9476-a696d0c1b39d,,30/08/2023 18:04,30/08/2023 18:06,30-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
e228fea4-51f6-42ad-a815-84da4bfa2389,Outcall,Returns,Reverse Pickup Enquiry,,9e6cd86d-4620-44e3-af78-dc7cd8ecbb13,,30/08/2023 19:25,30/08/2023 19:29,30-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
0cb8b79a-98a2-4ad6-8ca2-b7d16017a665,Email,Returns,Reverse Pickup Enquiry,,26b90b6a-c915-4e74-b5d3-2a64d71296f5,12/08/2023 16:45,30/08/2023 11:52,30/08/2023 12:02,30-Aug-23,SOJAT CITY,Electronics,2499,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
3057367d-f3e2-4055-a5bf-721396e6835f,Email,Cancellation,Not Needed,,d85d0429-2b79-4a8e-86ca-4609d65900b5,,30/08/2023 19:04,30/08/2023 19:04,30-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
8303b9c5-097a-4555-89f4-bfb75e4987e6,Inbound,Returns,Reverse Pickup Enquiry,My problem are not solve plz help me for change my product.. This product are very bed and dummy ,1bbecba2-88b5-44a4-877c-3a3a08e2bd6d,,30/08/2023 10:54,30/08/2023 11:14,30-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
2d68bb7f-546b-4035-88a6-65e5e0ecf52b,Inbound,Order Related,Installation/demo,,3f3818b6-1c67-4602-bd10-f78286af4fff,,30/08/2023 15:06,30/08/2023 15:44,30-Aug-23,,,,,Chris White,Lily Chen,Jennifer Nguyen,On Job Training,Morning,1
dee90c8f-e978-4440-bbf4-3baeee1a01c5,Outcall,Returns,Reverse Pickup Enquiry,,3c71e555-5b5e-4ff0-a22c-7236f807e40d,17/08/2023 17:35,30/08/2023 14:57,30/08/2023 15:01,30-Aug-23,GHAZIABAD,Electronics,799,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
639df165-9599-4a9f-aa4a-9a8affc7e288,Outcall,Order Related,Order status enquiry,,44d7b70a-5d4a-4611-8160-83c45b3d5f2a,,30/08/2023 10:04,30/08/2023 10:11,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
88ce4208-e3ca-4637-bf2d-4102c4eacb79,Outcall,Order Related,Seller Cancelled Order,Thank you ??,df544662-c868-45e6-aa36-8f386ea6f0e6,,30/08/2023 16:51,30/08/2023 16:52,30-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
c3677d92-57aa-4255-a808-6a5f0ee5bb8e,Inbound,Product Queries,Product Specific Information,I have deactivated my account and suggest to others that dont buy any productfrom Shopzilla. ,62a190db-7175-406d-9232-a8dbc2949b38,,29/08/2023 00:24,30/08/2023 08:44,30-Aug-23,,,,,Shari Martinez,Logan Lee,Emily Chen,0-30,Evening,1
914cd6dd-ff2c-4484-b83c-cd1ec0449ac9,Inbound,Returns,Reverse Pickup Enquiry,,2579fcdd-4540-4e3a-b14d-cdf4869b9a34,,30/08/2023 09:37,30/08/2023 09:38,30-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
bc9a7490-ddc7-4983-8eb8-ea34676bbe97,Outcall,Feedback,UnProfessional Behaviour,,9856c4b4-234c-4945-a1fd-638f1ddd79ae,,30/08/2023 20:27,30/08/2023 20:29,30-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
d528c15d-b322-498a-9464-bf1a0174a08b,Outcall,Returns,Service Centres Related,,7157b8c9-68da-466b-9b32-dd86fce79bf2,19/08/2023 21:19,30/08/2023 21:19,30/08/2023 21:33,30-Aug-23,KANPUR,Home Appliences,24490,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
88fe9060-6d33-4a0a-8f93-6c90c990452a,Outcall,Cancellation,Not Needed,Super Shopzilla ,74e580b5-4e8c-4ebf-9373-cde63014e08b,,30/08/2023 16:43,30/08/2023 16:44,30-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
0613d2f9-322d-4dd0-a4e0-6f8c93683bae,Inbound,Order Related,Delayed,,11fef67e-aabd-409e-86f4-e2adbba42966,,30/08/2023 09:47,30/08/2023 09:49,30-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
2faba504-04fb-4c20-b2f0-b313d922d45b,Inbound,Feedback,UnProfessional Behaviour,Nice ??,ace24b14-4849-418d-8791-8dd1b29acedc,,30/08/2023 13:31,30/08/2023 13:39,30-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
ef04b9b2-9a97-44d7-8162-ddad3bdf369c,Outcall,Cancellation,Not Needed,,19aacd25-1211-468a-b70b-9d9a0078bfb0,,30/08/2023 18:33,30/08/2023 18:34,30-Aug-23,,,,,Kara Herrera,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
a75796e8-32da-4da8-905d-0aea36b679d1,Inbound,Returns,Return request,Nice ?? memorable day to speak with you ??????   ?? to speak ??? thanks ??????,d0719f95-48ba-4a7b-829b-71c127473ca8,,30/08/2023 21:58,30/08/2023 22:06,30-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
b437d791-ff8e-4711-8f42-8b02b7129bed,Inbound,Product Queries,Product Specific Information,,be00fec3-023c-44c9-8138-3cc1b5e03b76,,30/08/2023 14:43,30/08/2023 14:45,30-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,1
a123d6ca-dc70-4624-939a-c1d21cd2a46c,Inbound,Order Related,Order status enquiry,,96f1c170-c2f6-4dfe-b56b-6c42f4c1e927,,30/08/2023 08:14,30/08/2023 08:54,30-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
4fca2d2e-3488-400e-a859-22df4b8c99ec,Inbound,Order Related,Seller Cancelled Order,,8fb27880-4ee5-483b-82d2-b97076bf2d52,,30/08/2023 06:35,30/08/2023 06:40,30-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ac14b7b9-0cae-492c-ba36-c25f6c380297,Inbound,Returns,Exchange / Replacement,,a1c4a668-e993-45a3-b090-ef959e1d08db,,30/08/2023 11:00,30/08/2023 12:48,30-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,3
5baf4548-446d-498f-86c4-3fe6ff00ba59,Inbound,Returns,Exchange / Replacement,Worst delivery experience by delivery boy name Ramesh,ab2d3f9a-3b44-41d9-adae-2650a624ee7c,,30/08/2023 11:18,30/08/2023 11:19,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
6c9a80da-aeb3-4748-bc44-e427f14b3e36,Outcall,Shopzilla Related,Account updation,,29124829-b2db-4565-bae1-44b5041516a8,,30/08/2023 12:39,30/08/2023 12:41,30-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2914fc70-387b-4f5d-96d8-c875f079be73,Email,Order Related,Delayed,,1f7d5b23-8b95-447a-a5bd-3bdb1c0a271b,24/08/2023 20:09,30/08/2023 09:35,30/08/2023 09:37,30-Aug-23,BEGUSARAI,LifeStyle,532,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
39fe622c-b651-44cd-90a8-3d841e36f010,Inbound,Returns,Return request,,9782ee4f-7136-4e19-b0d5-ad46d68f00d8,,30/08/2023 13:44,30/08/2023 17:07,30-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
1c593c68-3ae9-479a-8343-7a92639d3716,Inbound,Shopzilla Related,Shopzila Premium Related,,10d3c2da-4ca3-4cff-b227-556668274117,,29/08/2023 18:21,30/08/2023 18:49,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
83c4cfc3-a8b6-4fab-bfca-d1d0d9e526e9,Inbound,Product Queries,Product Specific Information,,28ff635f-c38a-455a-97bc-a2e9c54071cb,,30/08/2023 10:41,30/08/2023 10:42,30-Aug-23,,,,,Carolyn Sullivan,Brayden Wong,Michael Lee,>90,Afternoon,1
f497cb62-f6df-4404-8fb6-3e0da22200e2,Outcall,Refund Related,Refund Enquiry,,99771b92-3fe0-482d-a9a8-66706d8e1623,,30/08/2023 12:39,30/08/2023 12:42,30-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
3ac18419-439c-40f2-a6e0-935f93f4e1cc,Outcall,Returns,Return request,Outstanding support ,aa8dd5ec-2f45-4da2-8b27-9b64803f8ab9,,30/08/2023 18:03,30/08/2023 18:10,30-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
382c70d4-9edd-4cc6-97de-8ee5af2aa5ef,Inbound,Order Related,Priority delivery,,a54e79f6-51ba-4cfe-8c2f-335be2591dd2,28/08/2023 10:17,30/08/2023 15:29,30/08/2023 15:33,30-Aug-23,LUCKNOW,LifeStyle,711,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
dd46ffe1-8428-4382-b30d-11b2a80fbaa2,Inbound,Refund Related,Refund Enquiry,,718510d6-b4c2-4108-9a39-174cba8a677b,,29/08/2023 19:12,30/08/2023 00:23,30-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
1b4ea77d-8593-41d2-a678-90e6b2848a9f,Inbound,Order Related,Delayed,Happy with the service ??,2ed2a676-9e31-48f9-b621-e9aa852dbd65,,30/08/2023 14:39,30/08/2023 14:52,30-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
08f6d8ad-7f2c-4187-8818-b76ba0160974,Outcall,Returns,Missing,Ha,c3aa5602-6b7b-4a1e-bd90-8204704da462,,30/08/2023 13:33,30/08/2023 13:34,30-Aug-23,,,,,David Meyers,Isabella Wong,Emily Chen,>90,Afternoon,5
cd4353df-197e-4177-adb4-0c971600fb23,Outcall,Returns,Fraudulent User,,7280b3e9-0f53-44db-a609-7d56634ef23b,,30/08/2023 18:16,30/08/2023 18:18,30-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
44a25ea6-895d-4c8f-a5b2-de6d5ebc8147,Inbound,Order Related,Order status enquiry,,2bec61ce-8704-4170-8240-3a1995de370b,27/08/2023 12:28,30/08/2023 00:15,30/08/2023 01:21,30-Aug-23,NEW DELHI,LifeStyle,464,,Carolyn Lewis,William Park,Jennifer Nguyen,On Job Training,Morning,5
4417804f-2217-4451-8d75-939db25d90cd,Inbound,Order Related,Order status enquiry,,ef787aee-d5e6-46ff-ab8f-71619ede522a,,29/08/2023 20:05,30/08/2023 10:22,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
8e338a2d-89a7-42b0-b4dc-bab6b21ee0bc,Outcall,Returns,Reverse Pickup Enquiry,,9477b754-3c66-4e32-b3a9-20588ee9daf8,10/08/2023 18:10,30/08/2023 18:43,30/08/2023 18:53,30-Aug-23,NAGAON,Electronics,899,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,3
12e526dc-3c4f-4305-aba0-ef7a386f73e0,Inbound,Returns,Fraudulent User,,204c675a-305c-4da9-be95-38b43e29f2a3,,30/08/2023 10:59,30/08/2023 11:04,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
7cbabcc2-2ccb-4718-8d0b-f8c50ad92282,Inbound,Returns,Wrong,,381802de-ab7c-4a02-9324-a9bff9ac6ab9,,30/08/2023 13:08,30/08/2023 16:08,30-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
1c52f221-a229-41c8-8151-73c8c5a7296b,Outcall,Onboarding related,Commission related,,068946bb-5cc1-4fe4-9a36-6972fd68935b,,30/08/2023 17:00,30/08/2023 17:03,30-Aug-23,,,,,Carla Morgan,Nathan Patel,Emily Chen,0-30,Evening,5
4d74e635-43fe-4629-8da3-cf6387efabbe,Outcall,Cancellation,Not Needed,,283f5d48-de3b-4576-9790-655c468913ee,,30/08/2023 20:55,30/08/2023 21:06,30-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,5
80969d63-be87-4845-821c-d981b323f6b1,Outcall,Refund Related,Refund Enquiry,,63e82a23-5261-43e0-881f-1249e909afdd,,30/08/2023 17:32,30/08/2023 17:34,30-Aug-23,,,,,Eric Smith,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
0684f043-5319-4661-bf47-7540f08f88fa,Inbound,Returns,Reverse Pickup Enquiry,,2f93f635-f4a0-4996-932c-a4e42b6b47c4,,29/08/2023 17:12,30/08/2023 12:02,30-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
fe5f4a57-d238-49f1-9597-22da023e1dfe,Outcall,Order Related,Installation/demo,,d1d5e284-fb88-4ac4-8942-1a5fd9c850aa,,30/08/2023 17:17,30/08/2023 18:05,30-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,1
1634eeec-7607-49cb-9741-a15a89b5bb89,Inbound,Returns,Reverse Pickup Enquiry,Vary bad ,96d699f3-03d6-4194-b876-3eabe22c0300,09/08/2023 09:08,30/08/2023 07:39,30/08/2023 07:57,30-Aug-23,CUTTACK,Electronics,799,,Steven Fox,Zoe Yamamoto,John Smith,>90,Morning,1
a2e2c1e7-080d-47a8-9458-599c69d50952,Inbound,Order Related,Delayed,No,75444911-465d-4257-af9f-4b6f5f9bf96a,20/08/2023 11:52,30/08/2023 14:12,30/08/2023 14:56,30-Aug-23,MIRAJ,LifeStyle,382,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
fb94b765-3ce4-458f-9092-b563e5480ea0,Outcall,Refund Related,Refund Enquiry,,0b28a154-4518-4592-8a45-8b2a878b9d03,,30/08/2023 16:50,30/08/2023 17:50,30-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
001ab7b5-d278-4dc9-9a4e-9fbae3699d49,Inbound,Returns,Fraudulent User,,49f9b311-ca2a-4056-8fe9-0f640fbf78c3,,30/08/2023 16:04,30/08/2023 16:07,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
22881be1-dc37-47d9-93c9-e9e1b76dac41,Outcall,Returns,Reverse Pickup Enquiry,,07ea3197-5e49-4d5e-a6fe-bfbf839326c5,,30/08/2023 08:30,30/08/2023 11:43,30-Aug-23,,,,,Christopher Chan,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3ec131f9-dfa0-4003-a9e4-4826cfd272c8,Outcall,Returns,Service Centres Related,Your customer support team is very good communication ??,41324873-a7d3-4d52-8f40-8dcce40e0292,,30/08/2023 11:28,30/08/2023 11:28,30-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,5
8417904e-d05e-4923-92b2-4e4eb79555da,Inbound,Shopzilla Related,Shopzila Premium Related,,781f79fb-5e4d-47da-a772-89b473c93965,,30/08/2023 13:02,30/08/2023 13:04,30-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
53ffa7e6-da2d-479e-9a13-bf74cbfdb98a,Outcall,Returns,Reverse Pickup Enquiry,,efcd2b36-1e23-47e1-9bf7-62ebf8af1f4e,,30/08/2023 17:11,30/08/2023 17:54,30-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
24a64e75-f103-4229-8c16-bffbea2502f7,Outcall,Returns,Reverse Pickup Enquiry,,b4e6760a-c1dd-446b-a9c4-ac71606f93a3,,30/08/2023 12:26,30/08/2023 12:33,30-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
00388283-1743-4caa-8826-620dc89b622b,Inbound,Returns,Missing,Best,d7c50eee-45f0-4cd2-80cc-cb4e6a87a6a6,,30/08/2023 13:20,30/08/2023 14:09,30-Aug-23,,,,,Lindsey Colon,William Park,John Smith,31-60,Morning,4
c02410bf-6dd9-484a-8bd3-92e7c50de8a9,Inbound,Returns,Reverse Pickup Enquiry,,25a7f2e7-6cbb-4de6-abbb-4f963698727d,,30/08/2023 22:33,30/08/2023 22:37,30-Aug-23,,,,,Morgan Gomez,Jackson Park,William Kim,On Job Training,Evening,5
1c7eaa0d-5f47-4609-813b-39659afca6ac,Outcall,Returns,Return request,,19794d79-f928-4de4-8b26-49560d8fc4b0,,30/08/2023 18:08,30/08/2023 18:13,30-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9235695d-264f-4156-8b15-74a90e2f409f,Inbound,Order Related,Order status enquiry,,df330be4-d3da-45e8-b6da-90642b2f66cb,,30/08/2023 22:13,30/08/2023 22:14,30-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
bf83088f-4e2b-4a39-9962-c8be78e250e7,Inbound,Order Related,Installation/demo,Good,3f161420-3ce8-443f-a00d-43def73a878b,,30/08/2023 07:42,30/08/2023 12:21,30-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
e064e29f-971c-471d-8903-b8fc2f01f4a6,Inbound,Order Related,Priority delivery,I am setified,f1832c97-2e36-4d84-9be8-42fbec1a5221,,30/08/2023 09:14,30/08/2023 09:18,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
606ca45e-69f9-4134-8935-ea91c85caab4,Inbound,Returns,Reverse Pickup Enquiry,,3f5590c1-17b7-4de2-bd6a-990f0a9f1b26,,30/08/2023 11:32,30/08/2023 14:11,30-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
0e83acee-5ecf-4d40-b641-4d9bf9389258,Inbound,Returns,Reverse Pickup Enquiry,,da38ff7e-0e70-4e3f-a095-e76a6b6f7b44,,30/08/2023 14:26,30/08/2023 14:27,30-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
dd6dcdca-254b-477c-84aa-6e02ce2b0ade,Outcall,Returns,Reverse Pickup Enquiry,,8438903f-689b-40eb-a075-832b5d8cde81,,30/08/2023 17:25,30/08/2023 17:29,30-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,4
e3074b7b-f505-49e2-8c34-6f8fe6d287b5,Inbound,Order Related,Delayed,Poor service,f4ae575e-5668-4067-8b54-5fd74ac6713d,25/08/2023 11:32,30/08/2023 12:40,30/08/2023 12:44,30-Aug-23,BADLAPUR,Books & General merchandise,25,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
772b1464-0e59-4ecc-853e-87c415d72317,Inbound,Order Related,Order status enquiry,,497aea4f-22b2-4237-8ce0-71fee68ccb82,,30/08/2023 11:20,30/08/2023 16:04,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,1
79ba0da3-c96e-4d18-a7b2-1b3539aa3356,Outcall,Returns,Return request,,992eb80e-a99d-4ebb-af0e-b81dadd299a5,,30/08/2023 13:46,30/08/2023 13:49,30-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
58567a29-8bf1-41a8-9bea-278c0cc40dc4,Inbound,Product Queries,Product Specific Information,"Delete group buy as it is not working properly. When i sent link, this time it is asking pincode. After entering any pincode,it is displaying that this pincode is not available. Just it is rejecting any pincode. ",62366957-860c-40a2-86a3-21ccda2598c1,,30/08/2023 23:13,30/08/2023 23:30,30-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,1
af408b4d-273f-4744-b305-d08cb2e4fb6b,Inbound,Order Related,Order status enquiry,,58affe0f-0350-41b3-ac74-ee491cdfac5c,,29/08/2023 19:47,30/08/2023 09:20,30-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,3
b6398779-a138-4083-b9ba-b3ce0f0f8e66,Inbound,Returns,Return request,Thnx For Supporting,8a7e8e6c-7b86-482d-bda5-c647d2fda53a,18/08/2023 17:50,30/08/2023 01:08,30/08/2023 09:31,30-Aug-23,GAUTAM BUDDHA NAGAR,Home Appliences,1094,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
7a2f52e3-dc01-4fba-8a0c-769a2bfd144f,Inbound,Refund Related,Refund Enquiry,,becea138-7319-413b-935c-a7eaed627cf6,,30/08/2023 15:38,30/08/2023 15:40,30-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7a82b2de-ce53-42df-bbe3-53d77d99b05a,Inbound,Returns,Reverse Pickup Enquiry,,50b5f974-099e-44dc-9d1a-b5f277042c4b,12/08/2023 21:13,28/08/2023 23:21,30/08/2023 00:40,30-Aug-23,GHAZIABAD,Books & General merchandise,1194,,Duane Norman,Jackson Park,William Kim,On Job Training,Evening,5
e676af41-1489-436e-bca0-54f32fb66c2e,Inbound,Returns,Return request,,5c4f0133-58b9-44f4-98e5-ac7f461b1d50,,30/08/2023 01:58,30/08/2023 02:05,30-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
dd0fd2db-93a9-44f4-ae93-2488884fbff7,Inbound,Order Related,Order status enquiry,,3738600e-b4a7-40c3-a527-a24dad770718,,30/08/2023 22:54,30/08/2023 22:59,30-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
63c7fa4d-9346-4191-bcbf-4b6fda2bc61a,Inbound,Returns,Reverse Pickup Enquiry,Need more experience person ,6d4c3b39-c48e-4cf1-b12a-f37d109ae889,,29/08/2023 21:49,30/08/2023 06:02,30-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
cdac839e-f432-4d61-b043-fb41a241e013,Inbound,Refund Related,Refund Related Issues,,0e6b9dd7-8fca-4048-8fec-afc302ebb09e,,30/08/2023 12:04,30/08/2023 12:13,30-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
164942d5-e9cb-4839-a3bf-09d2be79813f,Email,Order Related,Delayed,,4be849d7-f80d-4271-b2e5-700f7190fc80,22/08/2023 21:29,30/08/2023 11:43,30/08/2023 11:45,30-Aug-23,ARRAH,Books & General merchandise,160,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
80f723a7-5da8-4f01-a689-82ff5475f7f3,Inbound,Returns,Return request,,4609a935-6d88-46aa-a93c-fbb660e2fe5a,,30/08/2023 11:58,30/08/2023 12:22,30-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cc1bb7ef-87b2-4494-be5a-8a92c24c58b2,Outcall,Refund Related,Refund Enquiry,Xgkxhlcul,a6eeb39f-38c4-4ec4-83bc-e6e3fdeaa430,,30/08/2023 15:05,30/08/2023 15:08,30-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
57acb275-5a2e-4ddd-859d-4d0239ca271d,Inbound,Order Related,Delayed,Good ,0ed77c5e-9c31-49ef-9dff-0b294f19d40d,17/08/2023 06:45,29/08/2023 21:09,30/08/2023 08:52,30-Aug-23,JODHPUR,Books & General merchandise,150,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
7d3e5c59-4641-4fa9-a830-affd6b402aa2,Email,Returns,Fraudulent User,,f8908a53-8122-4225-b079-fabc43a1cd41,23/08/2023 07:08,30/08/2023 18:14,30/08/2023 18:17,30-Aug-23,JAMTARA,Affiliates,237,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
79de5055-573e-4f17-993d-b5c4dec746d9,Outcall,Order Related,Order status enquiry,,4e94e85e-2cb9-46b2-992b-685a206c9130,,30/08/2023 22:29,30/08/2023 22:29,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
a19fba0d-21e8-4659-ab19-86e1784e2c36,Inbound,Order Related,Installation/demo,Nothing ,5a373fd9-797f-4df2-b123-024a2b3719e2,,30/08/2023 23:00,30/08/2023 23:01,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a955eb40-dc38-45e9-ab2b-91c47377bbb9,Inbound,Order Related,Delayed,,7d491026-c3f3-4f1b-b25a-8f5f4fd4b8bc,22/06/2023 16:32,29/08/2023 20:59,30/08/2023 05:54,30-Aug-23,GURDASPUR,Home Appliences,1578,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,5
728dd504-8d5f-49fc-959d-316ad27d14e9,Inbound,Returns,Reverse Pickup Enquiry,"One time the call have been missed and we try to contact them back but we don't contact easily, so kindly improve the service in this way and provide us instant service as soon as possible.. Thanks Shopzilla for hearing our issues... ",229b2a9c-9588-4a77-8999-89232bdea72b,23/08/2023 17:08,29/08/2023 15:57,30/08/2023 16:47,30-Aug-23,VARANASI,Books & General merchandise,258,,Katherine Kirby,Isabella Wong,John Smith,>90,Morning,5
1060e7ca-4a99-4697-8a8d-b7b16ad01853,Inbound,Returns,Reverse Pickup Enquiry,,a51ad19f-88ad-4547-b35b-d07140b19d8f,,29/08/2023 22:23,30/08/2023 09:50,30-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ee5fa8d5-6826-4383-a36d-f63f856a55de,Inbound,Returns,Reverse Pickup Enquiry,,3ce243f9-49c1-4cc1-96d5-eace9f606929,10/08/2023 08:33,29/08/2023 14:55,30/08/2023 12:03,30-Aug-23,MUZAFFARPUR,LifeStyle,1559,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
f306f436-de4e-4d43-9f68-176a43748e9c,Outcall,Returns,Return request,,32f0b175-fc83-4a7a-8b1a-f0d8665839b5,,30/08/2023 18:36,30/08/2023 18:37,30-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
593106b8-9fd7-4f03-8217-6bd9fbf9b0b1,Inbound,Order Related,Order status enquiry,,cac21566-7f22-45d3-9a35-12aca72bfef8,,30/08/2023 10:48,30/08/2023 10:49,30-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
3d790da8-3ba8-42cd-9988-c10b3dcb4ecd,Email,Returns,Reverse Pickup Enquiry,Best coustemer service ,6e2e5c6a-53a5-432e-b60c-489e99592f1b,23/08/2023 18:05,30/08/2023 20:11,30/08/2023 20:13,30-Aug-23,BERHAMPUR,Affiliates,87,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
c5fb03ba-8cea-4fcd-9c37-f66b5c7cd3fd,Outcall,Returns,Reverse Pickup Enquiry,,42901bc7-03dd-4837-b214-e12153aa000a,,30/08/2023 21:28,30/08/2023 21:31,30-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,4
dc52cf7d-4b1d-499d-9fdc-3e89bdf3bb36,Inbound,Refund Related,Refund Enquiry,Good talk resolve my issue ,c4271626-5a87-42b8-ae3d-77e3a2ebc1d7,,30/08/2023 08:29,30/08/2023 08:39,30-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
ce567297-2c6b-4750-b6aa-b72b5d1564d9,Outcall,Cancellation,Not Needed,,5d14a046-63d8-4647-b935-28772047294b,,30/08/2023 09:27,30/08/2023 09:28,30-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
6d09f630-2b85-4efa-b96b-3c88cf2b81f0,Inbound,Returns,Reverse Pickup Enquiry,Excellent ??,0c983d42-3f33-4a1f-97bf-d40d1526d3de,,30/08/2023 13:24,30/08/2023 13:28,30-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
520fc1c2-91db-4ab5-9d7d-d55ba6ac56a2,Inbound,Cancellation,Not Needed,,35b8a350-49eb-4bba-9c12-f5b3c9968ce6,,29/08/2023 22:14,30/08/2023 00:11,30-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
76c15ee7-a804-4d77-8a3a-15416b8ae9ff,Outcall,Order Related,Priority delivery,Customer service is very helpful and they talk in very polite manner ??,96662758-dc4b-44c8-bb8b-971f3b02fa6c,,30/08/2023 08:27,30/08/2023 08:30,30-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
bcb772d5-0834-44cd-9411-69829b3b21b5,Inbound,Returns,Reverse Pickup Enquiry,,2a658099-79c3-451f-a36a-4448d334b0da,14/08/2023 21:03,30/08/2023 06:28,30/08/2023 06:29,30-Aug-23,SURAT,LifeStyle,229,,Melissa West,William Park,John Smith,31-60,Morning,5
f296e37a-f736-48d5-b506-f420d511fa18,Inbound,Feedback,UnProfessional Behaviour,Good ,5b57d089-2025-4681-b7c0-51abfaa8f0a6,,30/08/2023 07:48,30/08/2023 07:49,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
7dfdf2e2-3e0d-43d7-abe7-90253ac528d0,Outcall,Returns,Reverse Pickup Enquiry,"What customer see in app is not showing for customer support team in terms of raised issues, this should be fixed.",bea86be1-6f22-41c8-93bd-97b6502ca3f8,,30/08/2023 20:13,30/08/2023 23:32,30-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,2
a2e7b0c8-3cc2-4ae1-9225-1e2dc2e8ad2a,Inbound,Product Queries,Product Specific Information,"Polity customer service,happy to shop with Shopzilla ",5d35c491-547d-4d2f-9312-ecd713460954,,30/08/2023 16:01,30/08/2023 16:10,30-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
53757c6f-0148-4e87-b1eb-f83a83f70724,Inbound,Order Related,Delayed,Good ,c87b2e94-601b-4fca-9005-0ea02f4c196c,21/08/2023 09:25,30/08/2023 12:18,30/08/2023 12:52,30-Aug-23,HYDERABAD,Home,290,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
6d6dc6fd-3489-4f17-96ce-fd10a35e201f,Inbound,Product Queries,Product Specific Information,,8d1583cf-06c2-4fbf-b36f-5adcdf9fcdff,,29/08/2023 22:25,30/08/2023 00:41,30-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
dc75ad91-a660-45bc-a74a-82f7d386c0c0,Inbound,Payments related,Wallet related,,455f6220-30b0-47f8-bb80-6f729841e04a,,30/08/2023 07:20,30/08/2023 07:21,30-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8f0c8554-a6c1-4144-b448-54b62fb83167,Inbound,Order Related,Delayed,Good ,a1e384b8-d534-4ef8-a0c4-039de0bd998e,,30/08/2023 10:04,30/08/2023 10:07,30-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
d555f07f-9bb5-43f2-ae0c-326959f4197f,Inbound,Returns,Reverse Pickup Enquiry,,63c47555-9f5e-4df0-a1e4-23c6651cc28d,,30/08/2023 11:11,30/08/2023 11:49,30-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
49ce6dd3-2e82-4908-846b-bf49cee40597,Outcall,Returns,Wrong,,316ff1c8-854a-4371-b9e7-b011c01cc572,,30/08/2023 19:49,30/08/2023 19:52,30-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
a7c19001-202c-4d49-9b5c-5c8a400de3cc,Inbound,Feedback,UnProfessional Behaviour,Policy should be clear and delivery agent and coustomer should have same policy which coustomer ordered a delivery,f3d4d15a-0565-4e82-acdd-57a312bae86a,,30/08/2023 14:20,30/08/2023 14:29,30-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
405d4ae4-f92a-46ad-a36f-1f7ef7961a0f,Inbound,Returns,Reverse Pickup Enquiry,I will never use Shopzilla and my family and friends also ,570a319e-0b5a-4a32-b17d-5c3ac1175400,,30/08/2023 22:12,30/08/2023 22:16,30-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,3
ea3626be-087a-4d16-b8a7-09bd782d3398,Inbound,Returns,Reverse Pickup Enquiry,,c6f199f0-e9bb-4ebf-81d1-7137bbc4ad29,,30/08/2023 12:33,30/08/2023 12:36,30-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,3
424c6f5b-ec1f-4762-b57f-a097649ee693,Inbound,Order Related,Order status enquiry,,5fb3c014-50ef-4cf5-8b6a-a9061acb6de5,,29/08/2023 14:20,30/08/2023 06:02,30-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1db67bf4-f5d3-40d6-9c88-050442a911e6,Inbound,Returns,Reverse Pickup Enquiry,very good customer Supported.,9cf9835e-d018-4fd4-aec1-37619db80e20,,30/08/2023 00:51,30/08/2023 00:51,30-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
55b3d8a0-b616-41f1-b39c-58a94b0f9596,Outcall,Feedback,UnProfessional Behaviour,,c25ff308-f911-4595-9866-a2ce0eff8425,,30/08/2023 21:25,30/08/2023 21:26,30-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
cb54299f-c3ab-4c00-a92e-7051b3d2472a,Outcall,Order Related,Priority delivery,Very late delevery ,6e03c6ea-8fe6-4d2c-b972-bdaac306947b,,30/08/2023 08:31,30/08/2023 15:55,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
afbc27ba-d342-499e-8a73-24563b5fdb0b,Inbound,Refund Related,Refund Enquiry,,d3e093f2-e6c9-4167-aa7d-160fe2c99449,,30/08/2023 10:57,30/08/2023 15:52,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
837d5f86-4269-4f28-a505-4fe6fbcd5c19,Outcall,Shopzilla Related,Shopzila Premium Related,Make arrangements for the costomer to contact more quickly.  And every account should have call back request option.  Chat option is not needed because chat is not useful.  The proper answer to the chat proper inquiry is not available.  A few options come back.,79d48995-42f7-468e-8d17-d8527cffbbd8,,30/08/2023 21:11,30/08/2023 21:35,30-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
747a08f1-952a-4be0-84ff-130233166a7d,Inbound,Cancellation,Not Needed,,9e4d78a4-5f71-4056-92be-d52ebc71543b,19/08/2023 11:33,30/08/2023 13:21,30/08/2023 13:23,30-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,400,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
3c95e437-c0c0-4f36-979e-42ff23d5628e,Email,Order Related,Delayed,,756ca5ca-acc7-4056-97b0-f39abb33e0a4,,30/08/2023 11:29,30/08/2023 15:03,30-Aug-23,,,,,Brian Hines,Abigail Suzuki,William Kim,On Job Training,Morning,1
e6077b22-ea06-4477-a7eb-e8b093ea8eeb,Inbound,Returns,Missing,,88275027-0f02-4b6d-8775-264a364b0a67,,30/08/2023 01:55,30/08/2023 01:57,30-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
5130453b-b4e3-45f0-8ee3-a45877c3026f,Inbound,Refund Related,Refund Enquiry,,f7340ac8-c8a1-493d-8ef8-6e68b221f27d,,30/08/2023 14:26,30/08/2023 14:27,30-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
921cca42-7326-4562-88eb-6744e64d477d,Inbound,Order Related,Priority delivery,,ceefcad0-f77f-49ce-943b-6a9ef70defed,,30/08/2023 21:43,30/08/2023 21:44,30-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,4
b934d2cf-a4f1-45cf-95c7-3a7578cd9e3f,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla costumer caere op for girl nay boy,253c9c31-56b6-438a-8c43-faa624f29659,11/08/2023 22:56,30/08/2023 08:38,30/08/2023 08:41,30-Aug-23,DEORIA,Electronics,1099,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
19172f47-698a-4c5e-92c5-4d6c9a6032f5,Inbound,Order Related,Priority delivery,,a2d13831-a440-43f1-a787-3c728d4b555d,,30/08/2023 11:17,30/08/2023 11:20,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
f142abf9-1eec-4b8f-9ad4-ff9a966519c2,Inbound,Order Related,Order status enquiry,Is good ,2ff265eb-5007-4b83-81e9-1e9a82d9cb99,,30/08/2023 20:21,30/08/2023 20:22,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,5
882ebd68-cf99-4023-9bd3-e962d01fe095,Inbound,Returns,Reverse Pickup Enquiry,Great ,09bc76f0-be8e-4ad7-8b90-29c40518a460,,30/08/2023 13:17,30/08/2023 13:23,30-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
b3e42d83-3639-4368-9bf8-3ff238aa8feb,Inbound,Returns,Reverse Pickup Enquiry,All good,f3456ce7-c720-42d0-80e3-438fd2af8f27,14/08/2023 11:36,30/08/2023 19:44,30/08/2023 19:45,30-Aug-23,LUCKNOW,LifeStyle,387,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
434ec645-5388-4f73-804d-9ec95fae9b67,Inbound,Returns,Return request,,4eb93325-8502-40b4-9ef0-484e1cda740e,,30/08/2023 14:52,30/08/2023 15:44,30-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
f52573e9-5707-40cb-8698-0846079b0c48,Inbound,Returns,Missing,,e4468829-282a-4d53-855b-a0873f64c68a,,30/08/2023 11:01,30/08/2023 11:12,30-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
fff2628c-54aa-4aef-baf3-ae592ef43c5e,Outcall,Order Related,Order status enquiry,,ba69840d-a397-4213-80ff-c6d1c84abf3d,25/08/2023 18:14,30/08/2023 07:09,30/08/2023 07:09,30-Aug-23,SIWAN,Affiliates,399,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
512b41f6-5ace-408e-a4f7-73462addad49,Inbound,Returns,Return request,Thanks Shopzilla,13c0a854-4d20-4bbe-ba8e-87636af5bd78,,30/08/2023 14:55,30/08/2023 15:01,30-Aug-23,,,,,Catherine Cain,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
35fbfd1e-1117-42ea-af64-35d42489d543,Inbound,Order Related,Installation/demo,"Me issue is still not resolved,  hope to get it done soon",5f2d86a7-da2e-49e2-81f5-5b5f69b5d05a,,30/08/2023 23:23,30/08/2023 23:38,30-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,4
9bded40a-ec37-4e96-99e5-9b8e094c83d1,Inbound,Returns,Return request,,ab890a14-0aa9-41c1-9603-759ba582e238,,30/08/2023 15:18,30/08/2023 20:45,30-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,1
b84078a1-6778-4fa1-8abb-e46b6786b45b,Inbound,Refund Related,Refund Enquiry,Good ,836dca75-aac2-4328-ac3b-6989acdcd025,17/08/2023 20:41,30/08/2023 00:27,30/08/2023 10:01,30-Aug-23,KOLKATTA,LifeStyle,277,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
ea4ae0fb-68bc-4fbd-97e6-ccb3a11fb692,Outcall,Order Related,Order status enquiry,,afd661d5-e25a-4d95-8ad0-945ed0a38e13,,30/08/2023 11:13,30/08/2023 11:17,30-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
7cd5f8d6-f1ee-4f7b-bdab-85747f0866e2,Outcall,Returns,Reverse Pickup Enquiry,,1a917a75-1bc8-41a6-8262-d57125d32084,,29/08/2023 21:51,30/08/2023 12:03,30-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
54282d72-4310-43ec-b561-1f1eb57c6a66,Outcall,Order Related,Order status enquiry,,bd0d9d6e-e85b-4bd3-b614-db7a868d6aa6,,30/08/2023 15:00,30/08/2023 15:08,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
290a709e-da46-448f-a8a6-79ca54f1eda6,Outcall,Order Related,Seller Cancelled Order,Pls provide reasonable response if order get cancelled by your side,cd3b84ba-5ecf-4cfc-9cc8-9da5d3052612,,30/08/2023 15:52,30/08/2023 15:58,30-Aug-23,,,,,David Byrd,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
6e1a24b4-645c-44b3-bed3-e6451a6fc18c,Outcall,Returns,Return request,,88d0b0cf-fb01-4e99-80c9-77f0b39d42fc,,30/08/2023 17:56,30/08/2023 18:14,30-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
698995ae-f12b-4554-95f2-5ec97d792109,Outcall,Order Related,Order status enquiry,,5cdd0a9e-250f-4a44-aa5f-f1bf550e3ee2,,30/08/2023 18:57,30/08/2023 18:58,30-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ff0d0c67-0546-49f2-a276-d90eb3de025b,Inbound,Returns,Return request,very good talking experience with customer care executive Miss   madam...thank u.,c92ef13b-04cb-4554-ae68-0b58e1aee630,,30/08/2023 10:14,30/08/2023 10:19,30-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
f38774e4-4fa4-481f-9d8d-510448e89948,Inbound,Returns,Reverse Pickup Enquiry,The return request was cancelled without any intimation and now since the return period is over they are not refunding the amount,7f5aae6e-1078-4c2f-a20c-f2ac1f4833da,,30/08/2023 09:32,30/08/2023 09:44,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
07b17b48-6da9-42b8-8ccf-0f10460ec5f0,Outcall,Cancellation,Not Needed,,cd6a3644-8c4d-4df3-9c91-5b1ac7d5a66c,,30/08/2023 20:57,30/08/2023 20:59,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
47babfa5-1fc1-4e38-8d0a-326cc9ac35cb,Inbound,Refund Related,Refund Related Issues,,a478bcb6-c24a-4c00-af5b-8dc9abe34478,15/07/2023 00:06,26/08/2023 23:30,30/08/2023 22:50,30-Aug-23,NEW DELHI,Books & General merchandise,511,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
15df52a5-8e19-441c-b1ed-0a65c8b9fa79,Outcall,Order Related,Order status enquiry,,d4eb10c0-468d-4002-beb9-eaadda615229,,30/08/2023 09:33,30/08/2023 09:33,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,1
f8e6f46f-023d-40f0-850c-2c96e3715b7c,Inbound,Returns,Reverse Pickup Enquiry,,ff8ccfad-41d1-4a13-afbd-e58aa392e34f,,30/08/2023 09:33,30/08/2023 09:37,30-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
bc26e796-36e2-494f-8b08-8fc6a83c4185,Outcall,Product Queries,Product Specific Information,,4a017dbe-02cb-4778-9e27-e6c02c3ccb01,,30/08/2023 00:54,30/08/2023 07:53,30-Aug-23,,,,,Jasmin Rasmussen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,4
6e1923bd-de16-462b-a3ec-c60fb0ffe194,Inbound,Refund Related,Refund Enquiry,,a1c40c79-e7a6-4faa-b948-0a32c3e3576a,,30/08/2023 11:03,30/08/2023 11:04,30-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
326686be-1026-4443-9f97-66afb0715fa5,Inbound,Order Related,Order status enquiry,,49e572f9-0406-438b-9931-96bcbadb21e0,,30/08/2023 07:31,30/08/2023 07:32,30-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
3cd5fa90-b076-4a37-8e64-51a0ec2075a1,Outcall,Cancellation,Not Needed,I'm happy ,c79f1564-008e-45fe-a2e6-899773bd490c,,30/08/2023 18:44,30/08/2023 18:45,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
cab5ba7a-b83d-4d23-aaa5-501a295e9525,Inbound,Order Related,Delayed,,3f683b38-761e-4319-b002-bf7ed101288c,22/08/2023 23:11,30/08/2023 11:26,30/08/2023 11:42,30-Aug-23,RANGAREDDY,Books & General merchandise,239,,Leslie Houston,Evelyn Kimura,John Smith,0-30,Morning,5
9b3748f3-9664-4ed4-96fd-e2a075ec4c15,Inbound,Offers & Cashback,Other Cashback,,83a63d60-e977-48b3-a035-cd00bf46de61,,30/08/2023 11:00,30/08/2023 12:03,30-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,1
9cf713a4-0328-452c-8014-cecefcb0b47c,Outcall,Order Related,Order status enquiry,,510793b6-40a5-4fd2-b048-86f855d909cf,,30/08/2023 10:21,30/08/2023 10:22,30-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
b666ccc4-4378-4567-9693-6209bfff5f45,Inbound,Feedback,UnProfessional Behaviour,,5a86a54a-ef4c-43e6-bd09-6d007390c728,,30/08/2023 15:33,30/08/2023 15:35,30-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
73f3ee96-e515-4433-8fee-c581e15e879b,Outcall,Order Related,Order status enquiry,C,358f14f0-aa84-4d9a-a817-6495e9d0c77b,,30/08/2023 19:39,30/08/2023 19:40,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a407dc92-b979-4841-8e03-6b1ead6768fb,Inbound,Returns,Fraudulent User,,5e1ab6fa-c41a-425d-9e0e-16e159de773a,,30/08/2023 12:57,30/08/2023 12:58,30-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
e883aca4-40c5-48ae-8511-70eb96a6f287,Inbound,Returns,Reverse Pickup Enquiry,,2643ea93-5503-4d37-a578-56b3bbc8caf1,,30/08/2023 21:21,30/08/2023 21:24,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
86870ba3-040e-43f6-9a91-aff1919716d5,Outcall,Returns,Reverse Pickup Enquiry,,b958b355-72d1-42fa-975a-949a5dbf5da2,,30/08/2023 23:29,30/08/2023 23:32,30-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
633a1d23-9a98-448b-8965-d4a19f5f63af,Outcall,Returns,Return request,Check products when you sending to customerItems working properly or not,9eba6ace-e5ce-4637-a2a6-6439e885f563,,30/08/2023 10:55,30/08/2023 11:13,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
3676602e-c8e9-469b-bd6c-f0d0b6a9854e,Inbound,Order Related,Order status enquiry,,06cbf53e-c8ce-4501-ac5b-7385e261ce75,25/08/2023 19:52,28/08/2023 15:35,30/08/2023 14:49,30-Aug-23,BHAGALPUR,Home Appliences,6299,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
19b0e034-8908-4573-81fe-5d22ab14d580,Outcall,Returns,Reverse Pickup Enquiry,,25eb27b1-ccf3-4484-b01d-2d34f89b5370,,30/08/2023 18:48,30/08/2023 19:08,30-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
671a49bc-78a3-46b7-a6f6-ee669497d03c,Inbound,Offers & Cashback,Instant discount,Thankyou,f1c16f80-b2a5-4af5-920c-0d0f4b72598f,,30/08/2023 22:07,30/08/2023 22:12,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
906a2b6b-46a5-420a-8b83-4d02079755b6,Inbound,Order Related,Delayed,Good ,2a4d2efa-af17-46d3-bc23-dddceac2ab48,25/08/2023 01:01,30/08/2023 11:18,30/08/2023 11:20,30-Aug-23,SHADNAGAR,Home Appliences,2649,,Joshua Valdez,Elijah Yamaguchi,Emily Chen,>90,Morning,4
1ea4130f-7767-4531-b2c8-22e89d33cd8a,Email,Order Related,Installation/demo,,2d438946-15b8-4f2c-8524-806aea716d91,,29/08/2023 20:51,30/08/2023 18:53,30-Aug-23,,,,,Sarah Hendricks,Olivia Wang,William Kim,On Job Training,Evening,4
72d2c29a-854b-4fa0-bd66-46a630063dfd,Inbound,Returns,Wrong,,8795f46e-03f7-4ad2-afb5-15838e2cd800,,30/08/2023 11:32,30/08/2023 11:36,30-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
d944560e-0b3d-4ead-88d7-b5f855fa294a,Inbound,Returns,Reverse Pickup Enquiry,My problem is not solve,7a255237-1759-4854-b4b6-02ec686b9bd9,,30/08/2023 11:40,30/08/2023 19:12,30-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,1
212dbd70-9bd9-4844-a367-cecb7171aabc,Outcall,Refund Related,Refund Related Issues,,397489e2-a99c-40e4-8f1f-0b429ed8531d,19/08/2023 16:59,30/08/2023 12:32,30/08/2023 12:33,30-Aug-23,JHANSI,Electronics,1799,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,1
c304ebe7-2495-49cb-b834-2f27709451dc,Outcall,Order Related,Delayed,,be198116-68b1-4232-a29a-f289cb477408,23/08/2023 19:38,30/08/2023 08:58,30/08/2023 09:01,30-Aug-23,KHUTAR,Home,125,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
9f0292a9-74aa-41ce-aa37-f0f7a4e97cd5,Outcall,Returns,Reverse Pickup Enquiry,,a123b84f-a79d-46e6-ba7b-04480984ca56,,29/08/2023 15:42,30/08/2023 18:33,30-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0f0b2671-8d59-4708-bd26-368ccb2de06c,Inbound,Returns,Reverse Pickup Enquiry,Shopzilla should help unhappy customer. ,d727197f-888a-490a-82da-2c51b9a94ee1,,30/08/2023 12:30,30/08/2023 17:50,30-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
30350238-2a11-4713-a09c-e2e3f68661a2,Outcall,Feedback,UnProfessional Behaviour,Your coustumer care is excellent but your Shopzilla service agent   is a bad,032ab39c-ab73-451a-9dda-89ece22188ee,,30/08/2023 16:41,30/08/2023 16:43,30-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
68c6a5ca-453a-4086-bad2-807f43f9e26c,Outcall,Order Related,Delayed,,f780c6dc-9c35-4d29-91ab-8c98528e7739,,30/08/2023 10:33,30/08/2023 10:36,30-Aug-23,,,,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,4
4f7e238f-b93e-4ef5-9922-4a2560ba3917,Inbound,Returns,Fraudulent User,Good ,d14cd2b3-301e-4182-8c0f-6511e532b5c1,,30/08/2023 12:10,30/08/2023 12:30,30-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
7bfcf8c7-c54e-4fbd-9984-68f7c95852ab,Outcall,Returns,Wrong,,f2c02a2a-b883-4080-9b97-018e3dce2ca5,,30/08/2023 19:13,30/08/2023 19:14,30-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
d7772e1a-7774-46c5-a590-0cc15fcc3bd9,Inbound,Order Related,Delayed,,2fcb2684-3932-4d24-ae8f-856f94411fcb,16/08/2023 12:15,30/08/2023 15:39,30/08/2023 15:46,30-Aug-23,BALLIA,LifeStyle,143,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
da24bba6-7cfc-4c9d-8647-ab2e8ab84e0c,Inbound,Order Related,Order status enquiry,,d77cd4d6-0752-4d22-a6ae-8a4b21993a3c,,30/08/2023 12:06,30/08/2023 13:55,30-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
1f65be5b-7484-4815-b411-03b468ea714e,Inbound,Returns,Reverse Pickup Enquiry,,010f0178-cc1d-44ad-b4d0-ccf3ac6620b4,,30/08/2023 07:59,30/08/2023 08:01,30-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e117964e-42a4-4990-93fa-accf1e033dc0,Inbound,Returns,Return request,I am happy with solve my problem ,cd082ea7-ecc3-411d-98c6-c68746988ebe,,30/08/2023 12:45,30/08/2023 12:49,30-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
3e78abd5-8947-4355-80b5-a853ff9b5502,Inbound,Order Related,Seller Cancelled Order,,8b00389b-1096-4e28-8859-952f55854b34,,30/08/2023 13:24,30/08/2023 14:11,30-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
60cd919b-26f1-4a19-a821-dc244fc1a8d0,Inbound,Returns,Return request,,d9d5579d-64e9-4dbb-b131-9263fa2e1796,,30/08/2023 23:13,30/08/2023 23:15,30-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
9ae11c6f-5c02-4d5c-b716-573a81103b70,Inbound,Returns,Reverse Pickup Enquiry,Thankyou so much ,7cdecaa2-db9a-4066-87ed-1870f9db1e7d,,29/08/2023 14:36,30/08/2023 07:49,30-Aug-23,,,,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
4aac8b42-bb65-4861-8452-3123fb7e0852,Inbound,Returns,Service Centres Related,,33336b7c-abef-4f4d-b4af-752d5ee87b07,,30/08/2023 09:00,30/08/2023 10:17,30-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
99af5fdc-86fc-4e22-8d7b-f7e9698efdee,Inbound,Returns,Return request,,afa97163-b82b-47aa-9035-f950a4745332,,30/08/2023 12:41,30/08/2023 12:42,30-Aug-23,,,,,Jake Chapman,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
3828bc08-42dc-42de-82e4-363ec9c6055c,Inbound,Order Related,Delayed,,6dd65b79-9f4b-41d3-94a7-b0be179f3f43,,30/08/2023 10:38,30/08/2023 10:40,30-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,4
bae43de6-a1e8-494c-9839-f83af662d615,Inbound,Returns,Reverse Pickup Enquiry,,c03fc41a-1934-4f98-a82c-d7d511e6eff2,,30/08/2023 12:19,30/08/2023 12:27,30-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
03329b67-4f46-4d4e-b959-0fcc22eba4fb,Outcall,Returns,Missing,,07097d29-33ee-4734-8d03-8b7bcb248366,,30/08/2023 20:10,30/08/2023 21:19,30-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
87995fe4-926e-42f2-9d87-d6ae00e4ff4d,Outcall,Order Related,Order status enquiry,,88270625-0e84-4586-9761-34bbe840eefd,,30/08/2023 07:55,30/08/2023 07:56,30-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
4c5fc1ae-061e-4b91-8f6f-5dff79962aee,Inbound,Returns,Reverse Pickup Enquiry,,77752f31-bc90-4ca7-8442-b2056e9b7da2,,30/08/2023 09:01,30/08/2023 09:03,30-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,4
1f62e808-ee99-46d2-9943-a8fcfd5775eb,Inbound,Order Related,Delayed,,9c38fabd-ff08-40c9-8ae0-ba28a57a0aa3,23/08/2023 18:02,30/08/2023 08:35,30/08/2023 16:55,30-Aug-23,GUNNAUR,Electronics,169,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
a00945a8-3e28-4291-abf0-53d6c0ec84c5,Inbound,Returns,Fraudulent User,Good,67b84719-5008-40af-abda-f9d59790d9d7,,30/08/2023 09:12,30/08/2023 09:15,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
7430dd46-f8fa-459e-9ef3-5dcef72309f5,Inbound,Returns,Service Centres Related,Rong,2fc9a317-1557-4129-b815-fd81e3c8475d,,30/08/2023 16:08,30/08/2023 16:09,30-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,1
7000dc91-0b34-41f3-863f-e48f7cf4e6cb,Outcall,Returns,Reverse Pickup Enquiry,,f75c2116-e3fa-41f6-9c45-e8e8e9b07e17,,30/08/2023 20:45,30/08/2023 20:48,30-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
49b9f78f-52b7-4f4f-abfc-aa90e40145a1,Inbound,Product Queries,Product Specific Information,,583fc537-0473-43f0-a6e5-b68d4d1f1d57,,30/08/2023 11:46,30/08/2023 12:26,30-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
db28686d-95e7-49cf-8998-bf938750b1a6,Inbound,Shopzilla Related,General Enquiry,,7bf8cd5a-e477-4cd4-9c23-8c8a11a288b4,,30/08/2023 15:39,30/08/2023 15:51,30-Aug-23,,,,,Walter Decker,Madison Kim,John Smith,>90,Morning,5
142708b3-afb0-4777-bd71-3b67f64880f8,Inbound,Order Related,Delayed,,38d8caea-0c5d-4970-8469-e64d75c2b2e3,,30/08/2023 20:07,30/08/2023 21:03,30-Aug-23,,,,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
f390486e-e2f9-4fa9-afe0-d5367f791e4f,Inbound,Product Queries,Product Specific Information,That was awesome,b300ab40-a3e7-43d3-ba0b-f69817ecb778,,30/08/2023 22:08,30/08/2023 22:16,30-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
9e1feb16-eb85-4cf4-a35c-05e5be0b82fe,Inbound,Returns,Return request,,849869a9-c85e-46da-8fec-e0a920f549cc,,30/08/2023 13:54,30/08/2023 16:20,30-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,2
a916e964-e166-438f-8f8e-88cb497538ce,Outcall,Feedback,UnProfessional Behaviour,"No issues sort out ,only next day sort out issue, complaint forward speak,not done problem my, 4 call in a last 2 days but issue not resolved.",1265fb31-c495-40f8-b0b8-6d17eea101eb,,30/08/2023 17:20,30/08/2023 18:58,30-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
1c808a9b-02dc-450d-8b2b-efa9ea4c1dbe,Inbound,Returns,Reverse Pickup Enquiry,,9ccc13a3-bf68-4c0e-b154-4c039f662b84,,30/08/2023 12:13,30/08/2023 12:14,30-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
ee7f1d14-a735-44b3-a968-c2e0d74aed3f,Inbound,Returns,Reverse Pickup Enquiry,,c7aecf4d-41bd-47f4-89bd-00acecead072,,30/08/2023 15:56,30/08/2023 15:58,30-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
cf8e2ac8-3fa7-465f-b5cb-7a517131f3a7,Outcall,Returns,Reverse Pickup Enquiry,,9da0ccd6-b731-474e-9c64-73be5b2859c0,,30/08/2023 18:00,30/08/2023 18:00,30-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
c9ba9fe2-09e8-4fc2-9854-be343e07d1d5,Outcall,Payments related,PayLater related,,d6f01d18-98a4-4bb6-a406-8255587f72bb,,30/08/2023 19:36,30/08/2023 19:38,30-Aug-23,,,,,Christine Gray,Logan Lee,Emily Chen,0-30,Evening,5
01bd191d-a07b-4770-afc0-131ce41995db,Inbound,Returns,Missing,,d1f4f31f-f344-437e-9e63-cf69bac5644a,,30/08/2023 07:10,30/08/2023 07:13,30-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
0c3e7b56-76a9-4fd5-a199-87eed32e6fd0,Outcall,Order Related,Order status enquiry,,b508c29c-0760-4c97-b146-f80814c234f7,,30/08/2023 14:04,30/08/2023 14:05,30-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
35c29e9a-d721-4003-aff5-00f6431424f4,Inbound,Refund Related,Refund Related Issues,,9f9dfef7-bc4c-44b8-85cd-bfc0668e2818,,30/08/2023 16:16,30/08/2023 16:18,30-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
3af8276e-3f6f-41da-ba78-1cc1154eb795,Inbound,Refund Related,Refund Related Issues,,1d6d41c1-02c8-4f5b-8018-936c32c9f94f,23/08/2023 17:27,30/08/2023 11:38,30/08/2023 11:42,30-Aug-23,KAITHAL,Home Appliences,26990,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
8a39febc-b10d-4d26-82fc-c307304b9a01,Inbound,Product Queries,Product Specific Information,,97d218e7-01c9-45f7-9cb8-60d0688a2b11,,30/08/2023 13:54,30/08/2023 17:42,30-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
8a06d7a2-f674-4253-88d1-4d3a6ea78087,Outcall,Returns,Missing,,c688be0b-eae5-472c-a031-77b50916d7bd,,30/08/2023 19:03,30/08/2023 19:04,30-Aug-23,,,,,Dawn Copeland,Jacob Sato,Emily Chen,0-30,Evening,5
c4530293-d8bc-4439-9955-2d3b00e88025,Inbound,Feedback,UnProfessional Behaviour,Please be sure commitment what the matter initiated to the customer,63e78881-57ca-490d-a8ef-11fa3e7d5cdb,,30/08/2023 15:06,30/08/2023 15:11,30-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
fb7adfbb-6b12-4470-91b8-a2bd5aabfc8e,Inbound,Order Related,Order status enquiry,,1c8edead-2759-4ffe-9bbd-6ac74bcfe217,,30/08/2023 20:45,30/08/2023 20:47,30-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
0400d37f-e802-4671-9fd0-71d77e286dd6,Email,Payments related,Online Payment Issues,thank you,4e89d216-3abb-46f2-945a-7547e98fcd5c,,30/08/2023 21:14,30/08/2023 21:24,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
25a51e3d-64b8-4688-97a1-581dbd7179de,Inbound,Order Related,Delayed,,74e000e0-b5df-488f-8e8a-c1a410a6287b,23/08/2023 12:37,30/08/2023 00:21,30/08/2023 00:24,30-Aug-23,,LifeStyle,349,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
59f59d5c-4cc1-400d-8b42-bbbb39df3d16,Inbound,Order Related,Delayed,,84703adc-1830-4360-9856-af098b5b9dfd,,30/08/2023 09:34,30/08/2023 14:20,30-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
d85b90d3-3f96-4967-a1ba-70ccd89b468b,Outcall,Returns,Reverse Pickup Enquiry,,da1ac22f-8e61-4d9d-a937-f024fca68d73,,30/08/2023 12:25,30/08/2023 16:06,30-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
075d2166-c57f-43cf-a560-3a7a8f8c467f,Outcall,Product Queries,Product Specific Information,Very good ,c39e488c-8040-4154-a38b-18815f134034,,30/08/2023 19:37,30/08/2023 19:43,30-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
04234d66-15eb-429e-99a7-b8a8492218e5,Outcall,Refund Related,Refund Enquiry,,d7f3a058-89d2-460e-909c-0e7dba55c743,,30/08/2023 20:03,30/08/2023 20:05,30-Aug-23,,,,,John Ramirez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
099acf8c-1142-4b0b-936d-fd58a0ff7582,Outcall,Returns,Return request,Every time I call I have to explain the situation to a new person.that's why it taking more time ,46b51099-1b4f-4102-bc61-006c0c778cae,,30/08/2023 17:59,30/08/2023 18:35,30-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
88fba45d-9f3f-4ea9-b55c-cf360a13dc63,Inbound,Order Related,Order status enquiry,Good job,44bc072f-7854-4125-9b2b-b0f9d5bb19ba,,29/08/2023 18:18,30/08/2023 11:27,30-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
65fb09bc-7bfc-470f-8df6-bb461ae0093d,Inbound,Refund Related,Refund Enquiry,,25b0815d-93ed-42b0-91b1-cc3df3f80f32,,30/08/2023 06:54,30/08/2023 07:06,30-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,4
16576991-0ef0-46e6-861b-ef002216be09,Inbound,Order Related,Order status enquiry,,d9ac4120-c5c0-4f93-a317-481456239136,,30/08/2023 08:29,30/08/2023 19:56,30-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
0a0b2f9d-c391-472c-96e6-e4e828a884b5,Outcall,Order Related,Installation/demo,I hate you not Bluetooth working Airdropes131,cca8d4d0-ab51-403a-a7f2-15af2c0d0c47,,30/08/2023 17:52,30/08/2023 17:57,30-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
07b697d0-4272-47ba-911d-ec22133ecfed,Inbound,Order Related,Priority delivery,,b5a1fc6d-532a-40d0-81be-a32f87e8a78f,,30/08/2023 10:00,30/08/2023 10:25,30-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
96cdcdab-38bc-4e64-a8ff-74cc82af91a7,Inbound,Returns,Reverse Pickup Enquiry,,cc21c3ba-12f5-4079-b9c7-49043d4e6693,,30/08/2023 14:44,30/08/2023 14:47,30-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3a51c5ba-aa43-42fc-acbb-27b1f730885b,Inbound,Returns,Reverse Pickup Enquiry,,a3b5f655-68f0-4082-9c9c-49601b0626a7,,30/08/2023 16:04,30/08/2023 16:05,30-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
aeac647e-c678-421e-9a77-bc5b10492014,Outcall,Returns,Missing,,db2bec90-3e35-4f7f-90f5-0604db571ddc,,30/08/2023 17:27,30/08/2023 17:30,30-Aug-23,,,,,Christine Castro,Zoe Yamamoto,John Smith,>90,Morning,5
eb1bf708-7abe-40d8-a1d8-657185906b6c,Outcall,Returns,Wrong,,fcab279d-0e43-4ab3-b31c-be5f73a3bf0c,,30/08/2023 18:33,30/08/2023 18:43,30-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
3f1d091f-e939-4fba-b1b3-52fe558fcbc0,Inbound,Order Related,Delayed,,14c9e99f-5d54-43b8-bd5b-c50d854aef56,23/08/2023 09:11,30/08/2023 10:14,30/08/2023 11:04,30-Aug-23,DAPOLI,Books & General merchandise,1701,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,1
e8aebea8-c6f9-4279-9431-50f44fdbcfe2,Inbound,Order Related,Delayed,,d7d61c38-80db-49d9-aaae-ea42c6ecf77f,27/08/2023 11:56,30/08/2023 11:37,30/08/2023 11:38,30-Aug-23,,Mobile,20138,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,5
cece5d5d-76d4-4933-b544-2c449f47621f,Outcall,Order Related,Order status enquiry,,da5f1716-2b25-4670-ad01-0f93e638ada2,,30/08/2023 18:13,30/08/2023 18:20,30-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
7b731d00-cc4f-4db5-abe7-fa267c877952,Email,Order Related,Delayed,Thanks Shopzilla ,073491f0-4a38-4682-ae35-c9954680eea1,,30/08/2023 10:39,30/08/2023 14:20,30-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,3
4bef5c6a-045a-4940-862b-d542d135e6bf,Inbound,Order Related,Order status enquiry,,ecf673cd-71f8-4cbd-a724-97cd478ee22b,26/08/2023 10:12,30/08/2023 13:03,30/08/2023 13:05,30-Aug-23,HARIHARPUR,LifeStyle,569,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
17be604c-6feb-43b8-b9ed-68ecaec535cb,Inbound,Returns,Reverse Pickup Enquiry,,1f909f60-577d-4e49-989b-5b3bc420e60f,23/08/2023 00:37,30/08/2023 13:21,30/08/2023 13:23,30-Aug-23,LUCKNOW,LifeStyle,230,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
ec90b4d1-774a-4ca3-a650-eddfc780197f,Outcall,Returns,Return request,,cd2d3cbd-0f0d-4f36-83d3-b66b2dd4a2ce,,30/08/2023 17:03,30/08/2023 17:08,30-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
0c35e65d-ecbe-4797-bbb3-a7e7c494807d,Inbound,Shopzilla Related,General Enquiry,Good ,06ce0290-a01e-4213-b834-c4fa2c0880d9,,30/08/2023 21:47,30/08/2023 21:52,30-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
43e8b2e9-4072-4c74-bf81-2f3cf02f94ad,Inbound,Order Related,Delayed,,d993d6c9-3460-4162-b40c-b8de2d4c9d77,24/08/2023 23:50,29/08/2023 19:49,30/08/2023 08:28,30-Aug-23,MUMBAI,Home,581,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,1
18727425-98ff-4739-a9c1-3f81bbc61661,Inbound,Returns,Return request,,7c392b36-4fd4-4d7c-8458-0dff9ed3bc31,,30/08/2023 13:43,30/08/2023 13:44,30-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,4
17b9a6e4-5b40-454c-84ac-6c32ff322f2b,Inbound,Feedback,UnProfessional Behaviour,"You are not solving my query and it's been 25 days, please give me my refund. You are just giving me dates but never resolve my issue. With this type of service i would never buy again from Shopzilla",b10fbf6d-1809-43f8-9121-d0ba8cdec71e,06/08/2023 16:35,28/08/2023 16:39,30/08/2023 02:51,30-Aug-23,AHMEDABAD,Electronics,8999,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,4
e605defc-b7fd-442e-bd5d-e86929dbcffb,Inbound,Order Related,Order status enquiry, Try to deliever the products as per mention date... ,a1b5370d-ce4f-4133-a24f-bceb15ddaf57,,30/08/2023 10:02,30/08/2023 10:02,30-Aug-23,,,,,Hannah Harding,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d8eae44a-45e6-4c9b-a6fc-71128e4e151c,Inbound,Returns,Return request,Very good ??,7da7945a-b399-49e4-9a58-ee1f9cdb84e1,,30/08/2023 11:47,30/08/2023 11:52,30-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
aa782de1-e192-4e42-aac5-8c40b5ad70d9,Outcall,Shopzilla Related,General Enquiry,,584219aa-d522-4bb5-8e70-09f259a9b576,,30/08/2023 13:10,30/08/2023 13:12,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
06e7b5cf-e20f-4b34-bbcd-3e027c1bee52,Email,Returns,Reverse Pickup Enquiry,,3da9144c-1cd5-43da-bdea-44a4f76bda85,17/08/2023 21:20,30/08/2023 17:54,30/08/2023 17:57,30-Aug-23,GAYA,Mobile,1595,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
a607dd32-0963-44cd-87ad-786e7dd8a00c,Email,Order Related,Delayed,,05cb467a-819c-4ec8-9f06-4027061620b6,,30/08/2023 17:45,30/08/2023 18:45,30-Aug-23,,,,,Robert Perez,Nathan Patel,Michael Lee,>90,Night,3
c57a03d0-e4b8-4adf-921b-1f8c49194dd3,Inbound,Payments related,Payment related Queries,,81cdafc6-5d80-4616-983d-0f0ae6f41564,,30/08/2023 08:16,30/08/2023 08:17,30-Aug-23,,,,,Sierra Walker DDS,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a7820629-fde5-4412-8b89-5f9a19a541af,Outcall,Returns,Return request,,3c1d523b-e2ab-41e3-a4d3-8da5ff17d135,,30/08/2023 23:22,30/08/2023 23:27,30-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,5
3848ee85-b80f-40d2-91cf-72207a45538e,Outcall,Product Queries,Product Specific Information,,4e0608ad-30b6-48e1-8346-c04ab2d9d997,,30/08/2023 08:29,30/08/2023 08:30,30-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
ddfca02f-10a9-4708-b5bf-8c3a34cbafc6,Inbound,Order Related,Delayed,,74f94614-e342-4bc7-a085-e9077a90f2bb,23/08/2023 00:39,30/08/2023 20:57,30/08/2023 20:59,30-Aug-23,PUNE,LifeStyle,349,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
24ac0540-ec33-4695-8b8b-234beffb6733,Outcall,Returns,Return request,Kindly send correct items always,ebe065f8-242c-4197-b35f-d1b77347a0eb,,30/08/2023 18:21,30/08/2023 21:54,30-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
cf8a90e5-a4f9-458f-b24d-90e0918080af,Outcall,Order Related,Order status enquiry,,a0428b52-b56e-4e0e-81cc-062ca9897b61,,30/08/2023 20:30,30/08/2023 20:37,30-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
5f8f64ae-564c-4d60-9cb6-e7a8b5d54946,Inbound,Order Related,Order status enquiry,,025e5638-7d4e-4ee3-8481-8101e34cc8f8,,30/08/2023 08:58,30/08/2023 08:58,30-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
bf60b62d-59a5-42b5-b4d0-02b2d15de507,Inbound,Returns,Missing,,49d28fcc-6e6a-47bc-8723-f8213a77cbd6,,30/08/2023 07:37,30/08/2023 07:39,30-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
98394ef9-2344-433e-8920-985b57d00848,Inbound,Returns,Return request,,fe84feb9-009d-4d8b-9ab5-b87c26fd35a0,,30/08/2023 23:19,30/08/2023 23:20,30-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
55254b1c-2b4a-4818-8691-0ebb2730b01e,Inbound,Returns,Return request,,d77a0d95-8300-4767-ad28-d70434e99755,12/08/2023 08:45,30/08/2023 09:35,30/08/2023 12:24,30-Aug-23,NEW DELHI,Electronics,1199,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
cef45746-99a8-4d49-a9de-5ac170f8f7bb,Inbound,Order Related,Priority delivery,Thank u,8e6ae474-1924-4e1f-8007-52829cd783b4,27/08/2023 07:25,30/08/2023 16:12,30/08/2023 16:12,30-Aug-23,,Electronics,1499,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
15ab05cd-8f3a-4b34-8ef2-db9257a842ff,Inbound,Refund Related,Refund Enquiry,,fad9b677-7c94-43c3-81af-59cbba31a129,,30/08/2023 06:33,30/08/2023 06:33,30-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,4
046441d3-98eb-47e7-80fb-05c1c4e50dd2,Inbound,Order Related,Installation/demo,This support system is totally fraud.,ca9e8db5-937d-4e77-b018-24e5e474a7a4,,29/08/2023 20:41,30/08/2023 19:50,30-Aug-23,,,,,Lisa Singleton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9d3054d1-b683-4f7d-97c3-c6c6a10ad1d1,Outcall,Returns,Fraudulent User,,31b0e01d-014d-47a4-ae58-1f061065bbeb,,30/08/2023 18:05,30/08/2023 18:07,30-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
cdc4231b-ad96-4e60-888b-513f6d93e6f9,Inbound,Returns,Return request,,32280402-7d2d-4641-9529-d298bac06cd6,,29/08/2023 19:51,30/08/2023 09:37,30-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
63c7d440-3edc-43ad-a5c5-93260aead9cb,Inbound,Returns,Missing,,b123993a-e1a0-4a71-8301-225a240b256c,,30/08/2023 09:05,30/08/2023 09:07,30-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
049b4cd6-86f1-41a0-927b-a30c9c8eb86b,Inbound,Order Related,Installation/demo,,70237ab6-48a0-4100-a18f-f2530cb9f023,,30/08/2023 10:28,30/08/2023 11:15,30-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d9d2ea76-ffdf-449f-82bd-56d2187d7262,Inbound,Returns,Reverse Pickup Enquiry,,6d010863-31b1-4e82-9241-28b1ca1550b7,,30/08/2023 22:33,30/08/2023 22:35,30-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,4
3275f0e1-1f80-46b6-beba-72c393106ad7,Inbound,Returns,Wrong,,6fd0b2df-f662-463d-b43f-70aad67d68c6,,30/08/2023 16:18,30/08/2023 16:28,30-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
89f6d7ba-ef01-4ea1-a3f9-6106746d968b,Outcall,Refund Related,Refund Related Issues,Good job,2905e2d9-3061-4621-8a5e-bcefc00b072e,,30/08/2023 18:38,30/08/2023 18:41,30-Aug-23,,,,,Rachel Smith MD,Logan Lee,William Kim,On Job Training,Evening,4
35e75cb4-0cbd-45a3-b86f-5a1c3404432b,Inbound,Cancellation,Not Needed,Your properly delivery not received wrong item time show and any delay product information time Clint ,833ec34f-283b-460f-a32b-6eb9358df616,28/08/2023 19:02,30/08/2023 13:00,30/08/2023 13:48,30-Aug-23,,Electronics,2199,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,1
eef808b7-6aeb-4411-8b43-6fa86da0c670,Inbound,Order Related,Delayed,,47c88368-f1b3-4b76-858c-a537b7e1b532,,30/08/2023 07:52,30/08/2023 08:16,30-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,4
374433f2-7ae0-4b23-8302-952fb0efae12,Outcall,Order Related,Order Verification,,71e81915-0039-40b0-9301-3a78f4ef1481,,30/08/2023 17:32,30/08/2023 18:07,30-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
644cf477-b80b-4c3c-857d-43b3d9dc0ac2,Inbound,Order Related,Delayed,,bc39ea06-09ef-452d-ab4b-d6169d50a5e7,,30/08/2023 11:35,30/08/2023 11:37,30-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,3
e4e059be-48b7-4191-93ad-15db08c19760,Outcall,Returns,Return request,Some middleman like technician complicate the matter most probably due to their own personal interest. Ultimately customer is the sufferer. Shopzilla should look into this issue. ,bfbacdf3-6bd5-465d-9710-65c43115b80c,,30/08/2023 12:04,30/08/2023 12:52,30-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
b32cabef-ee93-4376-98b6-7d2e76622016,Inbound,Order Related,Order status enquiry,,46aead97-344b-4e13-b998-9e946de7968f,,30/08/2023 14:46,30/08/2023 23:00,30-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,1
8f72731e-dc57-4f04-8534-4df39da4720f,Outcall,Returns,Reverse Pickup Enquiry,Good salf my problems ,68f80258-5023-46a9-acad-1fba14c45d1f,,30/08/2023 18:29,30/08/2023 18:39,30-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
8902c7cb-dfa7-4b2e-a1f2-25320ed5b179,Outcall,Product Queries,Product Specific Information,,ff6e2615-af15-4143-b931-6fc16d3730b3,,30/08/2023 21:15,30/08/2023 21:18,30-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
acaed159-42bb-4b4e-8291-18d31c64837f,Email,Order Related,Delayed,good,28399743-ab76-4d08-8135-e462b95bd844,18/08/2023 22:01,30/08/2023 19:51,30/08/2023 19:52,30-Aug-23,CHALISGAON,Books & General merchandise,268,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e4a4ba71-9c9c-44fc-842d-c4bc8ba9ba2d,Inbound,Shopzilla Related,General Enquiry,,ff74c8f1-6d91-4543-a633-d9e2201c5f65,,29/08/2023 12:52,30/08/2023 09:41,30-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
cf47a479-9804-44ca-a33e-093ba25414c7,Outcall,Returns,Return request,,01938ecd-0201-46d4-ad4d-90f084f08b2d,,30/08/2023 14:52,30/08/2023 14:53,30-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
24288b59-62d1-4320-9b1d-e6496f8f4e3e,Outcall,Order Related,Order status enquiry,,ec0f3daa-174b-43f4-85b7-35f990a623dd,,30/08/2023 16:26,30/08/2023 16:28,30-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
f43c968b-5650-47b7-8e1c-ace2ec0796ec,Outcall,Product Queries,Product Specific Information,"Sumit was good and polite. He answered my query, he has good process knowledge as well",3ce73706-3404-4309-b66b-9b90248ee1ab,,30/08/2023 20:20,30/08/2023 20:26,30-Aug-23,,,,,Charles Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
7d1863c5-1108-4d11-8e38-8085c764ec8e,Email,Returns,Reverse Pickup Enquiry,,3abbad63-3d7a-47f8-ac68-550ee9f1d96f,15/08/2023 02:35,30/08/2023 12:44,30/08/2023 12:45,30-Aug-23,JAMUI,LifeStyle,1601,,Elizabeth Garcia,Madison Kim,John Smith,>90,Afternoon,5
3272d1bd-3a15-42b3-bc94-a35289f27f0a,Inbound,Product Queries,Product Specific Information,,45f2f6af-b7b8-452e-8aaf-1c82639bde15,,30/08/2023 10:31,30/08/2023 11:36,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
47e6ce94-7b81-4094-a96f-eccf61d1cb53,Inbound,Product Queries,Product Specific Information,,96b54063-76aa-4b6c-8d7a-2ff80441ce8b,,30/08/2023 11:52,30/08/2023 11:58,30-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
128e86d9-9166-4ca5-8974-afc2c77d0f38,Inbound,Order Related,Installation/demo,Very happy,f222cf8f-cf52-45ee-871f-a24768c7c563,,30/08/2023 13:48,30/08/2023 13:56,30-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
17c3cfc3-8813-4b54-9bec-68ae9aaa99f7,Outcall,Feedback,UnProfessional Behaviour,,cc9e5a5f-65f7-4584-8df7-5289b9e0bf04,22/08/2023 13:59,30/08/2023 21:54,30/08/2023 22:24,30-Aug-23,DEHRADUN,Electronics,1053,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
811d1fc1-9def-4a88-b53a-56387a25c208,Outcall,Order Related,Priority delivery,,f5b20d76-051c-487d-ba09-eb7d69c5260f,,30/08/2023 11:22,30/08/2023 11:23,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
63454279-c449-49b6-8585-4a437cc6daf5,Outcall,Product Queries,Product Specific Information,If we order multiple items ( I am talking about if I order multiple items on Monday all orders which I made on that day if all that multiple items get delivered same-day same time then it's great )please help us to get it reshedule all order on the same day same time.instead of waiting for each order or being available if we get all orders on the same days which we have order.,a76736fb-9180-41b5-92e7-bbf1a6a09b48,,30/08/2023 18:05,30/08/2023 18:13,30-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
6dc3a295-f432-49b6-bef1-4738be273708,Inbound,Order Related,Delayed,,d82c58da-38c3-4655-90c7-509e1f07b40b,19/08/2023 11:12,29/08/2023 09:32,30/08/2023 13:15,30-Aug-23,HALDWANI,LifeStyle,719,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,3
38e53d7a-0d7f-4b4c-9574-6c68c05c6021,Inbound,Order Related,Priority delivery,,cdaf308f-ecf5-4715-99df-da2975da791d,,30/08/2023 01:12,30/08/2023 01:13,30-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
57cac644-5016-4fd6-819a-81a4aa4f039b,Outcall,Shopzilla Related,General Enquiry,,8c714d2e-a5ce-416b-81ed-03311818bf0e,,30/08/2023 17:47,30/08/2023 17:49,30-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
cfb4fbe1-1ea1-4bfe-8fad-7c867e233ae6,Inbound,Order Related,Order status enquiry,,686cb2f1-8e24-4283-a639-7dcc57b7f3c9,,30/08/2023 14:30,30/08/2023 17:04,30-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,3
185b0294-0cdc-427c-a185-d099aec5a7da,Outcall,Order Related,Installation/demo,,a73312df-7f58-45f0-adcf-468449e0e480,,30/08/2023 11:36,30/08/2023 12:54,30-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,1
c9330c77-293d-41a7-8c28-09cbda152142,Inbound,Order Related,Delayed,,d6c80650-ed41-4216-a565-266e29847974,,30/08/2023 11:42,30/08/2023 11:46,30-Aug-23,,,,,Megan Preston,Emily Yamashita,John Smith,>90,Split,5
0d9511a7-305b-48c2-af1c-95885758e07a,Outcall,Returns,Fraudulent User,Please take action on my order defective Maeq TV to return or exchange as soon as possible ?? ,11c494c3-a2be-4899-91de-33ddf4c139a9,,30/08/2023 11:58,30/08/2023 13:21,30-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
f00b8239-dc1b-4aa2-819b-37e84f940d8c,Email,Returns,Wrong,,8eaf59ad-6b4f-4cbb-886d-f36b31370251,,30/08/2023 16:55,30/08/2023 18:04,30-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
ce263af6-cd2d-4626-8b33-0d7495b28842,Outcall,Returns,Fraudulent User,Refund process delay please look this matter.,2084a3b4-17b7-4bde-a9eb-5a2fb804a703,,30/08/2023 21:00,30/08/2023 21:03,30-Aug-23,,,,,Brandon Martin,Nathan Patel,John Smith,>90,Afternoon,4
03747791-744d-4178-ab82-ca411f2402d3,Inbound,Returns,Fraudulent User,,ab9e75a0-2b72-4510-af06-2458943a5f2e,,29/08/2023 22:56,30/08/2023 09:08,30-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
779b0085-c8ff-4573-886f-32899faf7ff0,Inbound,Returns,Reverse Pickup Enquiry,,3830778c-5619-44a1-bddf-0d1573075e97,,30/08/2023 12:08,30/08/2023 12:09,30-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
45095284-0193-4b00-9831-8c56530f30eb,Inbound,Order Related,Order status enquiry,"Nice customer executive, so impressed talking with.. F ",555d2cba-9d98-47fb-a412-75d0d002a879,,30/08/2023 13:38,30/08/2023 13:39,30-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
1d3a4e63-c659-40bb-8167-4b1317aa5a6c,Inbound,Returns,Missing,,f0691714-1006-4b95-8a6c-311e12434b89,,30/08/2023 16:17,30/08/2023 16:19,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
5b66a074-d235-401b-a103-89e475b20d5b,Inbound,Shopzilla Related,Account updation,Nice,3690f555-f4eb-409d-b670-a59402cd55ae,,30/08/2023 23:18,30/08/2023 23:19,30-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
2709e1af-1058-46f2-bfcb-7d4538bd419e,Outcall,Order Related,Installation/demo,Oo,1b582ec4-8769-43d8-a901-ea4753341e42,,30/08/2023 14:21,30/08/2023 14:26,30-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,4
7dac23a1-afa7-4add-b7aa-3e26f2d543fe,Outcall,Returns,Reverse Pickup Enquiry,,bb6f552d-2f98-441c-a158-f1a8598f116a,,30/08/2023 18:38,30/08/2023 18:45,30-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
2260e994-e8f4-4adc-94f1-1bc0ef8739fc,Inbound,Order Related,Order status enquiry,,d0305adc-2824-4f47-b91f-7ad1f98e1f53,,30/08/2023 14:58,30/08/2023 17:43,30-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
a49ebf0a-6055-4d7e-a9e5-c825fb5754c8,Inbound,Returns,Fraudulent User,All information is okay,34848880-30e9-415b-8fc4-15073c65e8d3,,30/08/2023 10:56,30/08/2023 10:57,30-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
b5d5b9ba-9281-4400-a73a-28a1f5a523d7,Inbound,Payments related,Online Payment Issues,,3f5d02aa-3194-4f24-acf5-3ae4fb78ed47,,30/08/2023 11:18,30/08/2023 11:20,30-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0bbff55e-0ecc-438f-85f3-b71b33f1c44c,Inbound,Feedback,UnProfessional Behaviour,,beffa227-65b1-4be7-b39a-6990a2b33e45,,29/08/2023 21:00,30/08/2023 00:01,30-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
c256c24d-3aa7-4d3f-b382-ed300f8f487d,Outcall,Returns,Reverse Pickup Enquiry,my problem is not solw,e85a5165-1331-40b0-9be7-5e8b29a19ee3,,30/08/2023 21:33,30/08/2023 22:30,30-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
4813961e-9ffe-4b49-996e-efdc7aeda021,Outcall,Returns,Fraudulent User,,c92bb162-9d9d-4f2a-b680-bb946f6c11c2,13/08/2023 12:38,30/08/2023 18:07,30/08/2023 19:06,30-Aug-23,KOLKATA,LifeStyle,699,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
bf68b1b4-fedd-452a-a40a-35166f5e7f81,Outcall,Order Related,Order status enquiry,,b5e22f62-dd98-4464-8f12-2c1d47df0e99,,30/08/2023 20:33,30/08/2023 20:35,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
fd1cfd2e-8663-440e-a820-84271588d0bb,Inbound,Payments related,Online Payment Issues,,48c4681c-fa79-4ab0-8184-567f9184581e,,30/08/2023 02:18,30/08/2023 02:57,30-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
79e8a7b8-3ae2-43af-b782-e9aa336b7f8c,Inbound,Order Related,Order status enquiry,,46d23973-101e-4b4e-8cba-8dc71ec7f267,,30/08/2023 08:58,30/08/2023 09:00,30-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
ccd94e05-72e2-4b99-b9ea-5c3a003b2452,Outcall,Returns,Return request,All good ,9e2b3ff9-b66a-474f-aac7-bfea0011d85a,,30/08/2023 12:35,30/08/2023 12:37,30-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
77e362a0-e96d-4f4b-a010-94f45b56a326,Inbound,Product Queries,Product Specific Information,,cf1c8ba0-0634-47fd-b293-5d770fc15702,,30/08/2023 08:42,30/08/2023 08:44,30-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
780bb2b8-376a-4ccf-a7af-b11daf2eb9eb,Outcall,Returns,Reverse Pickup Enquiry,,5e2d5220-d3e9-4221-8422-9d4deedbf094,,30/08/2023 18:12,30/08/2023 18:24,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
21befdd5-973d-4194-a768-0f52f5666f83,Outcall,Returns,Missing,,aa12f5db-e867-4f98-b135-52bf530ade2a,,30/08/2023 20:58,30/08/2023 21:06,30-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
daa0ed2c-3fbb-412d-8b12-bdd66315a4f5,Inbound,Returns,Return request,Best,07e9ecc9-0636-4321-a21b-e20a5cdf7fe5,22/08/2023 21:46,30/08/2023 12:47,30/08/2023 12:55,30-Aug-23,HARIDWAR,Books & General merchandise,338,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
04739c90-817f-4cc9-95a6-b63b523a1eaf,Inbound,Feedback,UnProfessional Behaviour,,613b3b47-4e71-4eac-ac13-ad0868df7011,,30/08/2023 09:16,30/08/2023 09:22,30-Aug-23,,,,,Zachary Reyes,Madison Kim,John Smith,>90,Morning,1
3546bd55-3cd2-4f96-b034-b532eef4e94a,Inbound,Returns,Wrong,,12a44aaf-2569-4ada-9a0e-812eb7b20ed1,,30/08/2023 08:06,30/08/2023 08:06,30-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
92c1568a-2ffb-4cf9-8616-e880557b6075,Outcall,Product Queries,Product Specific Information,,1607c1f3-b973-40d7-bffc-834476fc156d,,30/08/2023 13:06,30/08/2023 13:07,30-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,4
fbd4446a-a756-4e3c-822a-a7cf939fa470,Inbound,Feedback,UnProfessional Behaviour,Just doing waste of time of customer without doing any help to them. This people don't know the value of time. They are just fooling us my problem related to ausu laptop has not solved from more then 2 weeks . Need strict action ,bd187b16-6acf-474b-a3bc-a9972c5c79ae,,30/08/2023 09:10,30/08/2023 09:54,30-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,1
1b68034c-023e-4ba1-a9f0-9385935acc0c,Outcall,Returns,Exchange / Replacement,,229dd1de-3d1e-4bc1-a864-2f2b938c31d2,,30/08/2023 16:34,30/08/2023 16:41,30-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
54fdd50f-5824-4ec8-81a1-2df8878286e9,Inbound,Order Related,Order status enquiry,,dafe356f-2914-4696-a735-bc46c20a18e1,,30/08/2023 22:23,30/08/2023 22:24,30-Aug-23,,,,,Daniel May,William Park,Jennifer Nguyen,On Job Training,Morning,5
3f5e851e-44ca-4a44-b733-01bcc1d286fd,Inbound,Returns,Reverse Pickup Enquiry,,a7bc185c-283b-48e2-a382-b49b0c5d8c4c,,30/08/2023 16:06,30/08/2023 16:13,30-Aug-23,,,,,Allen Bowers,Olivia Wang,John Smith,>90,Evening,4
f98153cf-1153-4303-9a3b-293f794d49f9,Outcall,Returns,Wrong,Best,a332584a-3de5-4d3b-8922-16a19e56a4fe,,30/08/2023 19:26,30/08/2023 19:27,30-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
479d80d4-9362-4146-9d27-0752020f0cc4,Inbound,Order Related,Order status enquiry,  good ,908548f3-6652-410b-952c-9bcfa182efca,,30/08/2023 10:38,30/08/2023 10:40,30-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
657cc69a-9da3-4ca4-8f8b-45817d7fdd5f,Inbound,Returns,Reverse Pickup Enquiry,,77db7899-899d-4cd7-8c48-d8a4ad6f8f0a,,30/08/2023 08:26,30/08/2023 08:28,30-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,1
632a226f-6631-47fc-983e-8aa143a578c5,Email,Payments related,Online Payment Issues,,7095ca09-3a51-40ca-a3e4-076708f88eb1,,30/08/2023 12:31,30/08/2023 12:52,30-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
e1f8238e-0f86-423d-ba1b-b18403ff41da,Inbound,Returns,Fraudulent User,,b94aea7f-fda0-4e3d-a35d-50b9d4b611fa,,30/08/2023 16:15,30/08/2023 16:19,30-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
bf639a2d-e38a-487b-936d-5b7bcac46546,Outcall,Order Related,Order status enquiry,,0368e871-ee51-4b22-8997-76a4bdc5e221,,30/08/2023 21:38,30/08/2023 21:54,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
e35c84da-7213-425f-b521-b7bf5b9be2b3,Outcall,Returns,Fraudulent User,Very nice talking,584efc5e-5f94-4458-9a4b-fceeec23002a,,30/08/2023 00:04,30/08/2023 00:23,30-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a7d4705a-d107-4b90-877f-7b5a11b74541,Inbound,Refund Related,Refund Enquiry,Thank you Shopzilla support ,4667678f-5c16-42e0-b5d0-74d8059de66e,,30/08/2023 13:06,30/08/2023 13:07,30-Aug-23,,,,429,Michael Ellison,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
eef70aef-bf03-468f-a721-1f8513327b1e,Outcall,Returns,Fraudulent User,this was after calling 4th time the customer care finally took initiative to solve my problem.,7c91da09-d351-4c4e-95f0-fbf21e3e3b59,,30/08/2023 20:27,30/08/2023 20:32,30-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
eb5afef3-6a08-40bb-b470-e753383ffcce,Inbound,Shopzilla Related,Shopzilla Rewards,,ffe2f182-46d2-4de8-ab9a-4e0a93e06b1f,,30/08/2023 08:59,30/08/2023 09:02,30-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,4
592b5d02-461a-4c7b-83cf-818687930adb,Outcall,Returns,Return request,Exllent,dee0b9e1-3987-4f05-9dca-6e761ec1aa2f,,30/08/2023 20:23,30/08/2023 20:33,30-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e0398b32-e570-472c-b055-4e0d3bfcb5e3,Inbound,Refund Related,Refund Enquiry,Good????,730679e4-c82d-4f99-aa72-3d0e0d6bc1a8,,30/08/2023 22:02,30/08/2023 22:03,30-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,5
d08681cc-3a55-4a46-9d4e-ac216af84544,Inbound,Returns,Reverse Pickup Enquiry,,d861999d-f979-46a5-8ce5-d3832e33413f,22/08/2023 00:18,30/08/2023 15:00,30/08/2023 15:09,30-Aug-23,HYDERABAD,Home,5019,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
3fe60ae6-226f-4d10-8647-f758890e1a10,Inbound,Order Related,Delayed,Very good ,dc662f2f-627f-4246-89ab-64d0d6cea7cd,,30/08/2023 15:27,30/08/2023 15:29,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
dfbf68ba-4f0b-4926-ba79-fa749c483674,Outcall,Returns,Reverse Pickup Enquiry,,328c5952-e2c2-4d98-b7ed-d42457014632,,30/08/2023 10:57,30/08/2023 10:59,30-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
19bfad18-0faa-4e62-ba3c-bc301ecdedd1,Outcall,Others,Call back request,More noices,bc4f818f-5b63-4afb-b57a-87def062a762,,30/08/2023 19:00,30/08/2023 19:20,30-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
87ba0b60-f96d-45bc-9aa8-c38dea554d1c,Email,Order Related,Delayed,Koi help nahi kiya ja raha hai na koi sahi bata   hai humra saman delevery nahi   hai 25 din   or na cencel hi raha on line pement kar diya hu hum bhaut   compani se,1add270e-e8e0-41cb-8f91-ba979ffc42a8,05/08/2023 10:36,30/08/2023 18:07,30/08/2023 20:11,30-Aug-23,KAIMUR,Books & General merchandise,27,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
b5ac3ea5-1fd4-456d-861a-1db1f10797e2,Inbound,Order Related,Delayed,,dc863041-bff3-4c47-a83d-10ffe363b529,22/08/2023 08:41,30/08/2023 08:26,30/08/2023 08:31,30-Aug-23,GANDHIDHAM,Affiliates,216,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e298cfe4-e5de-470c-9e71-bd334fc6755c,Outcall,Order Related,Delayed,,c34e43ad-ba18-440d-a70e-dfa2a412bc31,,30/08/2023 17:29,30/08/2023 17:29,30-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
665d73c0-bdfa-4184-ae38-61a4ad7272ac,Outcall,Order Related,Seller Cancelled Order,,ce7b3406-ca1e-45e8-b20f-5d8601da2cd0,,30/08/2023 21:38,30/08/2023 22:38,30-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
07fe654f-39bf-4e0b-896c-3f95e0759753,Inbound,Returns,Fraudulent User,Thank you Shivani mam,84f37052-50c1-4eae-a7f6-ead82359e372,,30/08/2023 07:23,30/08/2023 07:24,30-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
d21f2ea6-5dc2-485c-9559-d5173ec861d4,Inbound,Order Related,Order status enquiry,Nice information gupta bhai,05cba96d-c88a-4bc5-b6ef-bd70888ecd12,,30/08/2023 12:36,30/08/2023 12:40,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
1c6600cd-980e-45e9-b07a-45427042699f,Outcall,Order Related,Order status enquiry,,8011605f-3718-4008-8bca-9ecde19acbf1,28/08/2023 17:47,30/08/2023 20:30,30/08/2023 22:46,30-Aug-23,VADODARA,Electronics,61990,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
88e6b4d7-2fbd-492b-9716-32e749bfdc25,Inbound,Order Related,Order status enquiry,,24344df7-a2f6-4b41-a4b8-07be37d1b1c7,,30/08/2023 10:26,30/08/2023 10:27,30-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
0bc648a0-5477-41ca-a193-eced86a96740,Outcall,Returns,Missing,,e60bd360-d8b0-4d49-8d60-487fb15b756b,,30/08/2023 14:27,30/08/2023 14:28,30-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
377b9f8d-cb9b-4a7c-81e1-6d63f88d3ffd,Inbound,Feedback,UnProfessional Behaviour,,a46f7f5b-c315-4477-b297-9aa6fd949553,08/08/2023 21:19,29/08/2023 16:00,30/08/2023 20:05,30-Aug-23,BATHINDA,Home,159,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c1074c3f-f1fb-40e9-8f19-b55f96becff5,Inbound,Returns,Reverse Pickup Enquiry,,faa046a3-11f8-433e-89a3-a14862d33e4f,,29/08/2023 17:50,30/08/2023 06:47,30-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,4
e71840da-976b-4b44-af7b-8ee3af3495fa,Inbound,Order Related,Priority delivery,,ab076877-d848-4126-89de-0668abf1ae07,,30/08/2023 08:01,30/08/2023 08:03,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
1e8961e1-b03a-4179-b4ca-7440599c835f,Inbound,Feedback,UnProfessional Behaviour,Be alart from delivery boy,0ca42f48-5700-4075-9ae8-340df0d7cfdc,,30/08/2023 11:54,30/08/2023 11:55,30-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
fcf4e6d6-87b8-4c12-b9fc-07654405b057,Inbound,Returns,Fraudulent User,"Had good customer service experience regarding my issue, hope my issue resolves soon. Thankyou",a1411968-773d-4714-aada-7d0cc6538c97,,30/08/2023 12:05,30/08/2023 18:51,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
5a49348f-67e3-4741-aa7c-db418b3bc4af,Email,Order Related,Delayed,10 days gone but my issue is not resolved. ,812daf3b-73cd-45a1-b43d-63c56c1c9424,26/04/2023 19:31,28/08/2023 11:59,30/08/2023 15:25,30-Aug-23,PATIALA,Furniture,7918,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
36a543ee-3aec-4720-b4ba-498e91dd08f0,Inbound,Order Related,Order status enquiry,"She was so nice, I loved talking with her",2a62c949-1034-4a8e-b772-bcfb4a4be82d,,30/08/2023 09:23,30/08/2023 09:24,30-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
f28f7263-d10d-42e2-8b50-c5b2144bddf6,Inbound,Refund Related,Refund Enquiry,,d11448a9-676e-445c-be3f-4d0e7f002181,,30/08/2023 15:33,30/08/2023 15:34,30-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,5
1669dba2-2a68-4b76-8a45-5504a0e3cb85,Outcall,Feedback,UnProfessional Behaviour,My issue not resolved ,a3368fa3-0c30-4b33-bcca-c4fa44654171,,30/08/2023 21:17,30/08/2023 21:18,30-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
7fe21a65-3ebd-4b5b-b2a3-f36ecd399124,Inbound,Order Related,Customer Requested Modifications,,b33ccde1-d5ff-4ff0-8d16-cce95ace5721,28/08/2023 20:00,28/08/2023 20:21,30/08/2023 16:09,30-Aug-23,,Electronics,539,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
5ab16187-393d-4dd1-869d-36ce65d59cc8,Inbound,Returns,Return request,,2d410fc4-3a3d-4b31-9c31-0c1cc0301910,,30/08/2023 12:25,30/08/2023 14:24,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,1
df0a27a3-2120-4f88-b4ae-73bc8e9cb8cf,Inbound,Returns,Return request,,993c73c9-bd2c-4748-be96-25e688a1ff1f,,30/08/2023 13:28,30/08/2023 13:35,30-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
088e33fe-a083-4a58-9961-b26899c0177d,Inbound,Returns,Return request,,0ee64b72-961b-4878-bc2b-6faa8410c928,,30/08/2023 14:50,30/08/2023 14:55,30-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
ab6df40c-6f9b-48ef-8afc-3d8aebbdb299,Inbound,Refund Related,Refund Related Issues,My refund not received,66afb6ff-e589-4c04-aa0e-6784c4c6cd0b,,30/08/2023 15:05,30/08/2023 15:07,30-Aug-23,,,,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
15de07a4-ddb8-45af-a43a-7f05c6bf7ff7,Inbound,Order Related,Delayed,Nice ??,bbb6260c-c3ea-431a-bf58-534a0b358783,,30/08/2023 11:16,30/08/2023 11:23,30-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
eaec6730-17c7-4f45-b439-672e19546041,Outcall,Product Queries,Product Specific Information,,64cf4737-d291-4db8-825d-f6c56de80564,,30/08/2023 07:54,30/08/2023 08:24,30-Aug-23,,,,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
202804bf-bf22-4aa7-8706-57528151c9df,Inbound,Payments related,Online Payment Issues,I dont get refund of my order since 17 august 2023,113969d7-ce4c-4d7a-bec1-cae8b42858a7,,30/08/2023 13:51,30/08/2023 14:03,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
5b512cc4-fdbd-44a0-9b77-66496e631b63,Inbound,Returns,Reverse Pickup Enquiry,,b78af08d-2b30-4f1b-b4f6-118ba87624f1,,30/08/2023 16:22,30/08/2023 16:26,30-Aug-23,,,,,Vincent Nguyen,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,5
1f4c25db-53e1-4141-9f53-76f9535aa725,Outcall,Returns,Service Centres Related,It's good that  resolved issue ??,8e5715f6-4464-4434-b61b-bf633c2afa22,,30/08/2023 18:52,30/08/2023 18:52,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
953264df-7b9c-403d-941c-733e97b117a1,Outcall,Order Related,Delayed,,8ca1d69d-eb0b-48d8-8163-049b2e0babbe,,30/08/2023 19:13,30/08/2023 23:00,30-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,2
112798e1-3a8e-4eda-8bc1-515a6403bf77,Inbound,Returns,Reverse Pickup Enquiry,Very helpful good service ??,b9a7bbe9-4feb-4afc-9960-6f32d6124d7f,,30/08/2023 20:13,30/08/2023 20:19,30-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
83279ec7-eef7-4d17-9943-291ada80f5f9,Inbound,Returns,Service Centres Related,,d866be2d-a490-4c04-ba27-96a41cc01dbe,,29/08/2023 17:47,30/08/2023 14:06,30-Aug-23,,,,,Matthew Alexander,Emily Yamashita,William Kim,On Job Training,Evening,5
39bed774-1bf9-4bf2-88d5-0158680fb124,Outcall,Order Related,Order status enquiry,,a30835ca-a5f3-4444-b08c-fe9f088bb20f,,30/08/2023 19:25,30/08/2023 19:28,30-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
88627fd8-5a69-4d8a-840a-4b0a39102e3f,Inbound,Refund Related,Refund Related Issues,,5d171d8b-c6c3-414a-8a24-71f464810751,,30/08/2023 08:57,30/08/2023 09:00,30-Aug-23,,,,,Anthony Booth,William Park,John Smith,31-60,Morning,5
75c6a646-3eff-4ca2-acee-79262ade6c99,Inbound,Returns,Service Centres Related,,d2681311-947c-4085-ab2f-fbd1b397efe7,,30/08/2023 15:13,30/08/2023 15:16,30-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ff886f92-5440-4ff7-a7eb-ebe4ca918527,Inbound,Payments related,Online Payment Issues,,8808038e-c3ae-41f6-b2fd-6284c72a5ab2,,30/08/2023 22:09,30/08/2023 22:48,30-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,3
99de8a03-435b-4983-8be1-a712465314f3,Inbound,Returns,Return request,Please check with these fraud sellers ,a70e7533-20a9-42d9-a3df-6f9c3384def4,,30/08/2023 09:35,30/08/2023 09:47,30-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
325f6f9e-f094-44e1-8bbf-471a48d8c95a,Inbound,Cancellation,Not Needed,Nice,0ea1fa08-196f-41fb-88d1-ef4bcc637b47,,30/08/2023 10:15,30/08/2023 10:19,30-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
2517c265-97d3-411e-a596-d0a851c62735,Outcall,Returns,Reverse Pickup Enquiry,,6ce6ad62-fb47-471b-ba73-f9858c8b68e0,,30/08/2023 20:41,30/08/2023 20:44,30-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
2bd1eb7f-07ed-4f9c-89cd-d927fe7ecf16,Inbound,Order Related,Order status enquiry,,9ec76734-c1c3-4209-bd1a-b0583d9200c6,,30/08/2023 09:34,30/08/2023 09:42,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
74d704b3-eef0-436d-a143-0d20c4339108,Outcall,Order Related,Order status enquiry,,cc0e86ce-c918-49ce-ae8a-a4945acb6b51,,30/08/2023 18:57,30/08/2023 18:59,30-Aug-23,,,,,Kyle Jones,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c7c1f19c-78e6-43f2-8c49-a3007bfdd44c,Outcall,Shopzilla Related,General Enquiry,Sir     sir   krke,a351791d-85b5-4ef2-8d91-3e39f9bd063c,,30/08/2023 10:46,30/08/2023 10:48,30-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
81f5d462-9053-4af4-a324-993394ec2662,Inbound,Returns,Return request,My issue is queeqly resolvedExecutive support is necessary ,3c43b6c0-98b5-4c9f-9e81-f45cb992f52d,01/08/2023 11:33,30/08/2023 15:37,30/08/2023 15:38,30-Aug-23,KORAPUT,Mobile,4299,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
94817ea6-f86c-4c3f-b205-d6454182ed09,Outcall,Feedback,UnProfessional Behaviour,He fools me to get rating only.,fff50a05-86e3-41e1-840b-17107e53a0b0,,29/08/2023 15:49,30/08/2023 21:49,30-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
c4784639-a724-4600-ad22-f528a502e49a,Outcall,Order Related,Order status enquiry,,86baa492-e110-4cbb-9dce-1aa15b263b85,,30/08/2023 09:49,30/08/2023 09:50,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
eb0d3d2c-1c79-41ac-bf83-14a6241bc36e,Inbound,Order Related,Installation/demo,,7a181adc-2649-4ce2-b4c9-fefad1e10505,,30/08/2023 10:15,30/08/2023 10:16,30-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
6689be18-a406-4512-8aa2-82b4476c9773,Outcall,Product Queries,Product Specific Information,,cc1a83ed-70be-44e6-9369-343f553be87c,,30/08/2023 17:02,30/08/2023 17:06,30-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8d11e5c9-a02d-4a99-9022-2e6afc55eabf,Inbound,Returns,Product related Issues,remove such type of seller who purchase paid review by sending cash back of 25 for fake paid review,693d476f-964d-49ea-a43d-b0a11e9ac362,,30/08/2023 00:23,30/08/2023 00:30,30-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,2
31e5a65f-5e79-49b6-8a0d-d6eb201e3939,Inbound,Order Related,Delayed,,b9e29b13-0e31-46d7-8580-5ca27a9ff07f,,30/08/2023 07:16,30/08/2023 07:16,30-Aug-23,,,,,Kyle Warren DDS,Scarlett Chen,John Smith,0-30,Morning,5
6078b4ab-8043-4b3e-a085-4a9ad8dc7f07,Inbound,Returns,Return request,No thank,aa035540-cc27-40b9-aea8-ab78461f081f,,30/08/2023 11:44,30/08/2023 12:00,30-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
a92f823a-66e4-4355-9320-b644c2965322,Outcall,Returns,Wrong," I hv talk to a Very humble person, neeraj thank u for listening my problem so patiently,   You... ",cb8a62c5-c089-40c6-a352-771b77144de2,,30/08/2023 17:17,30/08/2023 17:22,30-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
5ad23d3b-7d56-4f9e-be63-7e3ba5c1d3d9,Outcall,Refund Related,Refund Related Issues,,e71148f6-40d2-4e59-bcdf-b06daabc8b4f,16/08/2023 21:20,30/08/2023 15:01,30/08/2023 15:02,30-Aug-23,CUTTACK,Home,1499,,Eric Bowen,Amelia Tanaka,Michael Lee,31-60,Evening,5
77d03555-ac6a-435a-9bd8-62a099cd902b,Inbound,Cancellation,Not Needed,Shopzilla service very bad You can improve your delivery agent.,e7852419-cea2-40c0-a59c-6deb10ecfe74,25/08/2023 11:04,29/08/2023 12:35,30/08/2023 00:03,30-Aug-23,PATIALA,Mobile,13499,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
a9c8b14e-0216-49a8-9f5f-c5062d41128a,Inbound,Returns,Missing,,119f56c9-6fdd-4390-a163-c0c836b8d9f2,,30/08/2023 08:55,30/08/2023 08:59,30-Aug-23,,,,,Melissa Mcclain MD,Austin Johnson,William Kim,On Job Training,Morning,4
cb680625-2156-424b-ad74-db764b06fb56,Inbound,Order Related,Order status enquiry,Nice,461b479c-c080-45de-9447-5b995856e569,23/08/2023 16:56,30/08/2023 00:20,30/08/2023 11:46,30-Aug-23,BHAGALPUR,LifeStyle,1799,,Samantha Reeves,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bc8cc396-cec8-4005-99be-41b87f645d55,Inbound,Feedback,UnProfessional Behaviour,,ac19efaf-ead1-4bd3-8060-6f826f79d096,25/08/2023 09:06,28/08/2023 10:28,30/08/2023 15:49,30-Aug-23,HYDERABAD,Books & General merchandise,152,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
f10f3b20-223f-4213-afa0-1738621bb44b,Inbound,Returns,Reverse Pickup Enquiry,,5c8800da-55d4-4992-a494-26b053e6d288,,30/08/2023 15:13,30/08/2023 15:20,30-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
492d7471-9a0a-48a9-9a9b-bf64dc6fae55,Outcall,Product Queries,Product Specific Information,,d1330b4f-4b57-4a55-bba3-5dcfd17cb8eb,,30/08/2023 12:29,30/08/2023 12:41,30-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
ace4f655-270e-4248-a5e8-9e53edf0ac97,Inbound,Returns,Reverse Pickup Enquiry,Fake product Very bed experience with this product ,b1af7c8a-20b3-4982-a907-3a86d5d2b7b7,,30/08/2023 16:26,30/08/2023 16:31,30-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
be9f86c4-c81c-4a7e-ba34-c4bdea5e55f6,Inbound,Feedback,UnProfessional Behaviour,,302dc85c-dec9-422b-9364-063239290fcf,,30/08/2023 10:44,30/08/2023 12:41,30-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
13c29f59-b8c6-4902-8978-3f1df43c8ab6,Inbound,Feedback,UnProfessional Behaviour,Good,c4238920-5d63-4d7f-97ac-a561f4309f69,,30/08/2023 14:31,30/08/2023 15:26,30-Aug-23,,,,,Matthew Miller,Elijah Yamaguchi,Michael Lee,>90,Night,5
ecc539d5-8c34-4725-99e2-4a11c0c1406b,Outcall,Refund Related,Refund Enquiry,Gud service ,7901738b-7c33-4680-8a97-cabd057454ef,,30/08/2023 19:44,30/08/2023 20:17,30-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
f042514b-edf7-4d3f-a34d-24ac6b397671,Inbound,Returns,Reverse Pickup Enquiry,,5cc65110-83f3-40c8-bc4d-c3737f7359df,,30/08/2023 08:29,30/08/2023 08:31,30-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
8d666915-4ec0-4f08-a761-5db7842bd980,Outcall,Refund Related,Refund Related Issues,Haras me my money no come back 2month haras bt my money no back I complain cribercrime police ,d5c6c4ca-9a29-4858-abb8-c8d70e121475,,29/08/2023 09:32,30/08/2023 07:56,30-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
9693ecc4-332a-43d9-8c4e-0d41af2a6ada,Outcall,Shopzilla Related,General Enquiry,,8cd4547e-e2f8-427f-ada5-1b9ce1cf518e,,30/08/2023 11:11,30/08/2023 11:12,30-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a65b797a-d51a-4145-8a92-905c105334c3,Inbound,Shopzilla Related,General Enquiry,Shopzilla app has some technical issues/bugs. When I tried to open my orders page or Shopzilla pay Later page it's not opening and it's just loading all the time and it is taking a long time to open the pages so please consider this and resolve all the bugs/issues as soon as possible.,c61ffa6a-f5b2-4f41-bf19-b0de6cca2ee3,,30/08/2023 23:19,30/08/2023 23:23,30-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
e07dd5bb-7520-47db-a869-10ac44b8624e,Outcall,Refund Related,Refund Related Issues,,1ab3ff55-9e14-4cb8-a6cd-54f9c280c243,14/08/2023 21:43,30/08/2023 18:54,30/08/2023 18:55,30-Aug-23,HYDERABAD,Electronics,449,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
b9f07b00-583e-4ebd-b79f-2c6cae1c2e3f,Email,Refund Related,Refund Related Issues,,8096d443-bc49-4c47-9251-cc6d37a41af9,10/08/2023 22:41,30/08/2023 21:23,30/08/2023 21:24,30-Aug-23,CHENNAI,Mobile,26999,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,3
b2b5d13d-1a0b-4409-8bd3-d9a615746350,Outcall,Order Related,Priority delivery,Your delivery agents don't contact customers and return orders without communication ,71e2858b-ac42-4c9b-98d1-783a1cbe3abf,26/08/2023 13:35,30/08/2023 12:05,30/08/2023 12:07,30-Aug-23,AMRELI,Books & General merchandise,258,,Mackenzie Phillips,Emma Park,John Smith,31-60,Morning,5
ce3a386f-90bb-4838-9c21-7b8e76bc9722,Email,Order Related,Delayed,,0b11a1f8-b559-4b88-ad52-908a1d6d35ab,18/08/2023 20:45,30/08/2023 08:00,30/08/2023 08:28,30-Aug-23,NAVSARI,LifeStyle,279,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b908e6f5-3b58-453a-896a-5794fb0006b0,Inbound,Refund Related,Refund Related Issues,,77803286-e1e5-43c6-960b-dcef8a07352f,,30/08/2023 07:39,30/08/2023 07:44,30-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
bc7b7fe8-8c43-4b41-91d8-83adda78948e,Outcall,Refund Related,Refund Enquiry,,5aaaf70f-5da9-41c7-8bfb-8fb6b74e2b94,,30/08/2023 16:50,30/08/2023 17:05,30-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
731b1828-2fbd-4500-811a-c2c8819aa071,Outcall,Returns,Fraudulent User,Quality check before dispatch,30dbd737-0853-49e8-88b0-9ca879fe46d4,,30/08/2023 15:15,30/08/2023 15:38,30-Aug-23,,,,,Desiree Newton,Emma Park,John Smith,0-30,Morning,5
972cc9ad-0038-4423-bea1-bfd615a58386,Outcall,Refund Related,Refund Enquiry,,86741895-eb9a-409b-a1dd-14e72d0a288b,,30/08/2023 19:36,30/08/2023 19:41,30-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,4
87a559d7-7f1e-4af3-b68b-ce526052d2a9,Inbound,Returns,Reverse Pickup Enquiry,Good,50e91f89-ebe0-4c63-9f2c-1eae93ccd7f3,,30/08/2023 08:48,30/08/2023 08:51,30-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
2a212e57-0c55-44be-b103-ad5163c712f3,Email,Returns,Reverse Pickup Enquiry,Thank you ,eff23972-1150-471a-ac29-6cc63cb73835,,30/08/2023 16:55,30/08/2023 17:00,30-Aug-23,,,,,Jeffrey Ross,Isabella Wong,Emily Chen,>90,Afternoon,5
241161f9-65b0-4c14-a7fa-15edc9a4efd9,Inbound,Returns,Reverse Pickup Enquiry,"For damaged product , please take prompt action for replacement or refund. ",94c37a1c-c602-4eee-adec-31e9fee729ed,,29/08/2023 22:52,30/08/2023 18:31,30-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ae5dde38-b91c-45e2-a5c9-7ec29b1e48fc,Inbound,Shopzilla Related,Shopzila Premium Related,,2507398c-a4bf-47c3-a969-6c966b292792,,30/08/2023 10:31,30/08/2023 10:32,30-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
4f84e65d-1b3f-4352-aec5-52fa13f95bee,Outcall,Product Queries,Product Specific Information,,a84198c2-121a-4544-9467-3456acd16b57,,30/08/2023 21:24,30/08/2023 21:36,30-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
72cf5e28-e9f3-41b9-a0ab-d0dfa16381ca,Inbound,Returns,Reverse Pickup Enquiry,,c12c81fe-3493-43d6-9768-2821d4400534,,30/08/2023 12:00,30/08/2023 12:00,30-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,1
8e8cea85-828e-448c-9949-a51c491da23b,Inbound,Returns,Return request,,f76b050d-29cc-4eb1-b4c9-a9c0b2e84dec,,30/08/2023 11:59,30/08/2023 12:02,30-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,5
439a753b-7ac5-42e3-8bcd-2d86edfe2643,Inbound,Returns,Missing,,974f3468-13f9-4807-a6e4-57e757f50278,,29/08/2023 16:30,30/08/2023 14:55,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
25e69473-34e9-438f-a65a-9609d5e728af,Inbound,Order Related,Order status enquiry,,3ba4a9d2-17c2-42e8-860b-240c0066c490,13/08/2023 23:59,30/08/2023 21:54,30/08/2023 21:56,30-Aug-23,GHAZIABAD,Books & General merchandise,342,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
19acfc4c-2d95-49ba-8c1d-f9d1bc434c36,Outcall,Order Related,Order status enquiry,,469f9fb1-4eb5-4e78-a0cd-facf6648aff6,,30/08/2023 10:44,30/08/2023 10:45,30-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,4
2f2347fe-818c-469c-8555-75952481ca77,Inbound,Returns,Wrong,Reduce time which was given by the customer executive,1717d941-630a-4124-ac8f-58b4ef3845c8,,30/08/2023 08:39,30/08/2023 08:48,30-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,5
5b76cdc4-d520-4e84-b066-6e353e6cb40a,Outcall,Cancellation,Not Needed,Improve performance  of app data,011d8d6f-6aef-4115-9f59-45f67df8fab1,,30/08/2023 20:41,30/08/2023 21:43,30-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
40caa55f-6c5d-481c-850f-e4dd2c546e1b,Outcall,Product Queries,Product Specific Information,,2661e9b3-8904-4c83-8cd5-f1b9f4ddb2a8,,30/08/2023 12:08,30/08/2023 12:10,30-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,4
9853aeac-473a-42d4-a566-a5bf5156ef89,Outcall,Returns,Reverse Pickup Enquiry,,38e52b9a-1083-4324-8a66-40fd0dd95837,,30/08/2023 16:48,30/08/2023 16:51,30-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,4
875220fd-293e-4582-90be-3b127199c7b4,Inbound,Refund Related,Refund Enquiry,,6830c413-a489-4011-aed7-dd882dbf8342,,30/08/2023 10:12,30/08/2023 10:13,30-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
0e9b50ee-c101-43c9-a35e-a532fe4471bd,Inbound,Returns,Return request,,efb80008-376f-4684-896e-aea3468b72ae,,30/08/2023 10:50,30/08/2023 11:17,30-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
2fad85a3-d53b-406f-827b-268fa9ff43a8,Inbound,Returns,Reverse Pickup Enquiry,,b0f30741-b628-42f7-bc7a-f6f44356cda0,,30/08/2023 15:07,30/08/2023 15:08,30-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
6555202c-189f-4f15-b150-c5a340dc150d,Outcall,Product Queries,Product Specific Information,,6be45b41-feb3-4009-8f95-e2bc928e343f,,30/08/2023 11:16,30/08/2023 12:17,30-Aug-23,,,,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a05b259b-c3b6-446d-9297-1bb2c3fc4b1a,Outcall,Refund Related,Refund Related Issues,Else good,98d28710-b02f-4261-850f-9bbdfc994783,14/06/2023 21:33,30/08/2023 14:18,30/08/2023 14:19,30-Aug-23,JALANDHAR,Home Appliences,8750,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
4db4c2a8-81a8-49b2-b379-a8a680a202d9,Outcall,Order Related,Order status enquiry,,2bb2e6b2-ca1a-49a9-9b1a-aae6c337ae11,,30/08/2023 17:06,30/08/2023 17:09,30-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
48bcdec5-f564-4d84-b6e6-1cd8b502f806,Inbound,Order Related,Order status enquiry,,c7fad18f-e275-4b60-9a42-871a3c3d7761,,29/08/2023 23:10,30/08/2023 16:54,30-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,3
85698b2c-81e0-4bf8-ab0b-6babfacefbf0,Inbound,Returns,Reverse Pickup Enquiry,,a05773f3-4a49-4fdd-9cbc-d93f5f829afa,,30/08/2023 15:08,30/08/2023 15:09,30-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
f171527a-ebd4-4fbc-a2ad-9f1d84f8cc98,Inbound,Returns,Wrong,,4057f8bf-61fc-4c6c-b04c-0c278558a084,,30/08/2023 07:24,30/08/2023 07:53,30-Aug-23,,,,,Cynthia Sheppard,Olivia Wang,Emily Chen,31-60,Evening,5
94db9cbe-7db6-4d23-850a-71fa3bb8ff92,Outcall,Order Related,Order status enquiry,,06a4c643-66d2-4cdf-a6c9-92a037a998d6,,30/08/2023 19:42,30/08/2023 19:45,30-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
046d8211-81c5-4384-830c-13da9274cf74,Outcall,Order Related,Delayed,,0dec7b3f-49eb-41d3-9363-e7270b5ca8de,,30/08/2023 20:56,30/08/2023 21:01,30-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
a05f53cd-7132-4bec-982b-af992a167d35,Inbound,Returns,Reverse Pickup Enquiry,,62c61cbc-69e7-4587-8dae-1673ef5802b0,,30/08/2023 15:17,30/08/2023 15:23,30-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
8ae8c58e-9322-42f3-97c7-bbe277f8cc35,Outcall,Order Related,Order status enquiry,,026ced20-829a-4854-9e21-ad050a83503b,,30/08/2023 17:42,30/08/2023 17:50,30-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,4
a184d940-30e0-478f-aa0c-70ab16442cd2,Inbound,Returns,Self-Help,,b6449f53-adf4-43b4-926d-8a582098c00e,,30/08/2023 14:35,30/08/2023 14:37,30-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
8486b46b-97f0-4c50-be68-5b11225696a1,Inbound,Returns,Wrong,,68ec5330-890d-4a94-bb1e-bee3e8987ed1,,30/08/2023 15:29,30/08/2023 15:31,30-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
0f738f3f-3c9e-4880-a396-d4ed48ad8a6f,Outcall,Order Related,Order status enquiry,,d95e8ebf-6b6b-4d20-9a63-c9fb6db8842f,,30/08/2023 17:52,30/08/2023 17:52,30-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
7bf2df10-de7b-44a1-a54f-f0554ae650d0,Outcall,Product Queries,Product Specific Information,Doesn't received mail,45baf543-7f8a-44a3-b738-e98c0e30dcfc,,29/08/2023 22:18,30/08/2023 08:35,30-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,1
b279b12a-1ac7-45f6-a697-820dde2f5f70,Inbound,Returns,Return request,,9caef77e-1c13-4fd4-b159-8f192c98854b,,29/08/2023 23:55,30/08/2023 00:01,30-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9e468f21-ff58-4738-ac39-a4402007af92,Outcall,Returns,Reverse Pickup Enquiry,Very good person ,4376bae8-2165-4c00-977e-4663cc818f9e,,30/08/2023 18:34,30/08/2023 18:36,30-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
574ec4c6-6559-4168-9e64-b397a7f55d87,Inbound,Returns,Reverse Pickup Enquiry,,1940e0cc-4079-4985-b9eb-e69b0e16ceeb,15/08/2023 11:06,30/08/2023 10:55,30/08/2023 11:03,30-Aug-23,THANE,LifeStyle,1174,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,4
4fa67f92-140f-4c4d-8760-49764fa7aa36,Email,Order Related,Delayed,,03b47321-dd56-4f2e-a035-62f318cf6252,,30/08/2023 16:54,30/08/2023 16:57,30-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
fdec3577-5d97-4c19-9bd6-1b41d27188a3,Outcall,Order Related,Order status enquiry,,316b8b43-6a99-462f-9779-eb955fee6465,,30/08/2023 17:06,30/08/2023 17:23,30-Aug-23,,,,,Matthew Reynolds,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
25d6d796-4ae5-452d-80be-366805aa9d5c,Inbound,Returns,Exchange / Replacement,,3dddab4c-5e29-41fd-a17f-5da3217cbb9a,,30/08/2023 12:12,30/08/2023 12:13,30-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
25c181a2-bf93-48c6-a0f0-95f022dfe792,Inbound,Feedback,UnProfessional Behaviour,,ed8e2163-6308-4712-9730-2e4f47da0e8f,,30/08/2023 12:24,30/08/2023 12:24,30-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
0fcde933-3240-495a-a6c8-b4bac69185af,Inbound,Payments related,Online Payment Issues,,3cfe2917-f8c3-4f5a-add4-c1cbda18f476,,30/08/2023 23:16,30/08/2023 23:18,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
c476209e-ec3b-4382-ade4-22591af96a7e,Outcall,Returns,Return request,,732a24d5-758c-44f8-9061-7350762ea4db,,30/08/2023 12:03,30/08/2023 12:11,30-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
48ff1fc0-dd32-4707-b643-c454375030df,Inbound,Refund Related,Refund Enquiry,,f365cc66-e601-4a43-bc95-23bf6c131cdb,,30/08/2023 15:15,30/08/2023 15:16,30-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
c0681138-de9e-4fe1-baf3-cccc5909a58f,Email,Order Related,Delayed,,6c190c06-3c2a-4a5d-a36a-fc7a58a11585,15/08/2023 17:21,30/08/2023 16:02,30/08/2023 16:27,30-Aug-23,JAIPUR,Furniture,11138,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,5
76a75a82-c481-4595-8231-b12331550b40,Inbound,Returns,Reverse Pickup Enquiry,Dedicated employee requirement,1753687f-b65a-4dc6-a65d-26c42be4bdd9,,29/08/2023 16:26,30/08/2023 09:14,30-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
c43e7f85-8867-4eef-a426-2cb899f767a5,Outcall,Returns,Return request,,c712b5b8-a6e2-44e1-92e5-118d76bed121,,30/08/2023 19:58,30/08/2023 20:00,30-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8f8e5570-af62-444a-8429-2d5042652522,Outcall,Order Related,Delayed,,8bbb5260-e9eb-4738-9958-e31296e9c128,21/05/2023 22:27,30/08/2023 20:28,30/08/2023 20:32,30-Aug-23,CACHAR,Home Appliences,1399,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
cbe2bb75-1fee-4445-95a9-b6b2ddbe8ebf,Email,Order Related,Delayed,,99516d3d-4b09-41d1-a649-12dbaa3912d8,08/08/2023 22:46,30/08/2023 11:08,30/08/2023 22:27,30-Aug-23,GORAKHPUR,Home Appliences,13790,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
e3913cf3-0bf8-4c7d-9315-2504bbb115b4,Inbound,Order Related,Installation/demo,Very poor service ,0fb5e975-3af8-4c6d-b44a-98e74a458a2a,,28/08/2023 12:40,30/08/2023 14:05,30-Aug-23,,,,,Kara Jordan,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
79fe8c77-b8f2-4043-af40-c6b6a01e3732,Inbound,Shopzilla Related,General Enquiry,Good ,18fdcb2b-659e-44bc-b121-9d30033a0ec0,,30/08/2023 09:58,30/08/2023 10:16,30-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
76d173c5-0867-4c1b-aacd-2ba982412e56,Inbound,Payments related,Payment related Queries,,4a71734b-dc39-4254-b4df-93b315d89b8b,,30/08/2023 10:22,30/08/2023 10:23,30-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
4c34d6fa-4c36-4931-98f4-4cf95861c65d,Outcall,Returns,Reverse Pickup Enquiry,,b43cf09a-5acd-48cf-a7b4-eb558dd53104,,30/08/2023 14:03,30/08/2023 14:09,30-Aug-23,,,,,Melissa Taylor,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
d9c37ef9-8c5f-4b07-840f-78b3184dce39,Inbound,Cancellation,Not Needed,,0081c9b5-ade2-432e-a2cc-1cd8777c6d9f,,30/08/2023 15:30,30/08/2023 15:37,30-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ba5156fb-d558-4e4b-a7bc-ddf617b7f3bc,Email,Returns,Reverse Pickup Enquiry,,0141e497-b4df-4d50-abbf-f0024dbc0b7b,27/07/2023 23:11,30/08/2023 21:16,30/08/2023 21:17,30-Aug-23,BERHAMPUR,Books & General merchandise,2050,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
5ed8116a-4fed-4ead-acf2-2f241d34bd88,Outcall,Order Related,Order status enquiry,,91823031-38bb-4dd6-b7d5-e22aeae21783,,30/08/2023 18:07,30/08/2023 18:08,30-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
9f87bc93-6139-4cc4-9c94-938213013fd9,Email,Refund Related,Refund Related Issues,,cde8ba56-6476-4764-a337-ddac8a9cf545,,30/08/2023 19:13,30/08/2023 19:17,30-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
000a073b-5b4a-4f0c-9a5a-30c5f1e9c104,Outcall,Shopzilla Related,Signup Issues,,5f166388-f828-4a0c-b41c-f44eabbb2ddb,,30/08/2023 15:53,30/08/2023 15:58,30-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61554dca-46ae-4255-a05c-1d2805e8379d,Outcall,Cancellation,Not Needed,Frequently getting delivery delayed ,3086b911-7610-467c-88d1-b1e28f2f0b22,23/08/2023 10:47,30/08/2023 17:27,30/08/2023 17:29,30-Aug-23,KARAD,Home,354,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
706597b4-084b-45d8-bd15-c0a9d3bfeee9,Outcall,Product Queries,Product Specific Information,overall happy,855b7f47-e781-451b-adac-5e2e9c60e7a1,,30/08/2023 11:40,30/08/2023 11:42,30-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
c190278b-a176-4abe-882e-d2f513831eeb,Inbound,Returns,Missing,Good ,59b07c00-1f87-4647-a1df-4c089a8e50a4,,30/08/2023 23:20,30/08/2023 23:26,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
4897c8c4-acad-4ce0-bf08-03cd61878a34,Outcall,Order Related,Installation/demo,,fef17c48-8614-4964-bc7c-0398f6d5c980,,30/08/2023 19:04,30/08/2023 22:02,30-Aug-23,,,,,Curtis Diaz,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
f3997f8d-2e4a-4fad-8520-3ed8df02dd93,Outcall,Returns,Missing,,139d852c-42c6-408d-a717-b3b4186ac0ce,,30/08/2023 17:56,30/08/2023 18:08,30-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
8541dfb2-f060-4338-97d3-68d368fe58a6,Outcall,Returns,Missing,,e00ad1f6-449d-4567-a891-865054c989f8,,30/08/2023 18:05,30/08/2023 18:16,30-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
a41652c2-f019-45f1-95be-f023f7a04dfc,Email,Order Related,Delayed,Pl mention  accurate date of product ,99dff3f3-8bdf-43ef-bcae-f72961e133a1,,30/08/2023 19:10,30/08/2023 19:11,30-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
d11741b2-0a64-40d6-8eff-42393103e977,Inbound,Returns,Wrong,,4265919a-53d3-4bf8-aac8-4bc569d86510,,30/08/2023 13:53,30/08/2023 14:39,30-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
0e028b18-aa19-4b2f-8b1a-a014087266f9,Email,Returns,Reverse Pickup Enquiry,,85b08578-73f3-4a03-87a2-929f4f3b8b80,,30/08/2023 14:35,30/08/2023 14:38,30-Aug-23,,,,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
8109db19-aa53-4802-aeae-a6a7df333005,Inbound,Returns,Reverse Pickup Enquiry,Good ,60b1f054-3b27-4f8e-a638-9bfdd30dc9cd,,30/08/2023 23:46,30/08/2023 23:50,30-Aug-23,,,,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2dbde604-b233-48d7-aa76-354191b4493a,Outcall,Order Related,General Enquiry,,238fd8a3-7f6f-4d08-b9a9-56922fd9a47d,,29/08/2023 12:30,30/08/2023 03:13,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
ae472b93-4d81-4c63-a227-9a6d029dbd00,Inbound,Returns,Reverse Pickup Enquiry,,daeb71c9-e82d-4004-ad96-db8f99f2ae7d,,30/08/2023 14:50,30/08/2023 15:46,30-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,2
71b0101e-c707-47a9-bfd0-af6045717b4d,Inbound,Returns,Reverse Pickup Enquiry,???? ??????????? ?????? ???,b46e16c8-36f8-4db0-8017-050b3db64ece,,30/08/2023 09:18,30/08/2023 09:22,30-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2fcc5ab4-635b-42df-ad74-2fdeacb61085,Inbound,Order Related,Priority delivery,,b3d64502-cb31-4d0d-9129-766b6fd43f97,,30/08/2023 13:03,30/08/2023 13:03,30-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
9108b7c1-4e6f-4854-943f-5ae2ce9db081,Email,Order Related,Delayed,,0fee1f3d-7845-454d-9fd4-626fcd2124d6,13/08/2023 21:47,30/08/2023 08:58,30/08/2023 09:02,30-Aug-23,NELLORE,Books & General merchandise,620,,Jacob Mitchell,Scarlett Chen,John Smith,0-30,Morning,5
95e73779-c8fa-4bdd-8793-8c8f9aa2fd99,Email,Returns,Fraudulent User,,d409ba84-149e-4292-91e4-99d24a74e7ff,07/08/2023 21:04,30/08/2023 19:22,30/08/2023 19:35,30-Aug-23,CHANDRAPUR,Affiliates,299,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,1
dac4dbef-240f-4c9b-a8ff-4d557cc67244,Outcall,Returns,Return request,,b657fc31-b53c-4806-8cdb-82a6522a6f00,,30/08/2023 14:37,30/08/2023 14:40,30-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
6c0068f4-c930-43f7-bb78-c15b805d876b,Inbound,Returns,Reverse Pickup Enquiry,Very nice and very helpful good service Thanks ??,2212d5a9-3256-4be6-8412-77804e1d055f,,30/08/2023 20:12,30/08/2023 20:16,30-Aug-23,,,,,Haley Carroll,William Park,John Smith,61-90,Evening,5
7a9ef20b-39af-4a2c-8c6b-70df13333f2f,Outcall,Order Related,Order status enquiry,it's very good app for shopping. thanks!,d4ff632e-21e8-4228-a1e7-2b9af5e024ac,27/08/2023 15:33,30/08/2023 16:59,30/08/2023 16:59,30-Aug-23,BHARATPUR,Home Appliences,1499,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
2b8b3a6e-03cc-4c9d-a035-87de405c5de2,Inbound,Returns,Reverse Pickup Enquiry,Bad service ,e1796b10-ff9d-459d-ad19-c751d3c96534,,30/08/2023 10:53,30/08/2023 19:19,30-Aug-23,,,,,Christopher Sanchez,Austin Johnson,Michael Lee,0-30,Morning,1
1d25cc98-587b-42f3-aad4-635230896c1a,Inbound,Order Related,Order status enquiry,,75b4fd82-6b24-4572-bb76-fd33e32339b8,,30/08/2023 10:09,30/08/2023 10:10,30-Aug-23,,,,,Erin Fischer,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5a143b9c-38b0-44bb-a0aa-a0ae3db522bb,Inbound,Cancellation,Not Needed,,d912dd25-98b5-41ce-bdd4-df74b9e95c65,,30/08/2023 10:25,30/08/2023 10:26,30-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d817ebc8-602c-440c-9859-403c04b48db6,Inbound,Refund Related,Refund Enquiry,,87f3711f-0c2b-455e-9d17-5d0abb34fac5,,30/08/2023 11:53,30/08/2023 11:58,30-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
777d764d-1c50-49fc-bc4e-47aba5aa3046,Inbound,Returns,Return request,Make easier for coustomers to shop ,6920e74a-5cc2-424d-8a11-8d82ed799a07,15/08/2023 19:38,30/08/2023 22:50,30/08/2023 22:52,30-Aug-23,DURG,LifeStyle,616,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
fde1e6ed-2dbb-46fe-832d-d6621ae4a836,Inbound,Order Related,Order status enquiry,,7ebc0b65-4164-4e71-9f26-ab67ac7adff7,,30/08/2023 13:06,30/08/2023 13:07,30-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
988e49b0-bdf5-41ba-b6fe-e0bdc82654dc,Inbound,Offers & Cashback,Other Cashback,,702fb632-7e50-49e5-9863-ea5ff167f5df,,30/08/2023 15:30,30/08/2023 15:47,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e10aa243-153d-4caf-b7f3-a27b6370d130,Inbound,Returns,Return request,If there is to choose pickup as well as delivery date it will be good,6d87333a-399e-409b-ad8d-171773c25620,19/08/2023 07:26,30/08/2023 07:47,30/08/2023 14:33,30-Aug-23,CHATRAPUR,LifeStyle,989,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,4
867dde99-ce77-403c-8a75-2bf9d578e852,Inbound,Returns,Technician Visit,,e4302cfc-0be9-41f0-bf03-f3a62a16af94,,30/08/2023 09:23,30/08/2023 09:25,30-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
6e9a7abd-53ce-4700-99cf-a47b72656490,Inbound,Order Related,Order status enquiry,,b8a77cb9-1bb1-4282-958c-8ca8149f37d3,,30/08/2023 14:32,30/08/2023 14:35,30-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
e59b480d-fdb4-4362-ad2e-45b0cade4344,Outcall,Returns,Fraudulent User,If u can't return the item why are you mentioned for return policy.Your service & customer support is very poor. If you can't return my item I will help the jurisdiction ,e2b38ec8-f787-4493-af56-6348f84529aa,,30/08/2023 19:40,30/08/2023 22:34,30-Aug-23,,,,,Jordan Wilson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
1b2d1b3e-85b2-4f07-9e66-788117138dd8,Inbound,Returns,Reverse Pickup Enquiry,,5e396255-1709-4dbf-b6f4-fda6c9ae3476,24/07/2023 14:07,30/08/2023 12:08,30/08/2023 12:28,30-Aug-23,HYDERABAD,Home,299,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,1
4fbfd7a1-868d-48e2-8c12-021796473145,Inbound,Shopzilla Related,General Enquiry,,9c00b1eb-1fd7-48d1-8032-d8c84c72c0f4,,29/08/2023 10:47,30/08/2023 13:46,30-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
4410574c-e7a1-465c-971d-8fcafe157cad,Outcall,Returns,Return request,,1279912b-908d-4470-a92a-9c8d876acd4a,,30/08/2023 00:35,30/08/2023 00:40,30-Aug-23,,,,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
5d481e8f-dde4-4f9d-92b5-097c641b4ace,Inbound,Returns,Exchange / Replacement,If does not complete the terms then don't show on site,d299b413-7c2b-4bd9-bb22-3e625c79b9bd,,30/08/2023 16:04,30/08/2023 16:28,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
62474e07-7bc0-40aa-b530-299edc93d9c4,Outcall,Order Related,Order status enquiry,,b417c7fb-e6ad-423a-8692-8a9a9afbdb94,04/08/2023 15:01,30/08/2023 21:34,30/08/2023 21:38,30-Aug-23,CHENNAI,Furniture,241,,Kathleen Mcgee,Brayden Wong,John Smith,31-60,Evening,5
fb0cc9a0-dfec-4419-9f09-1ad7f02fdb14,Outcall,Onboarding related,Seller onboarding,,9e7a5768-79a9-4342-b7bf-b08af289f70b,,30/08/2023 16:35,30/08/2023 16:36,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
a8d5b62c-fe54-47cf-814e-c3ff1e31bd26,Email,Returns,Fraudulent User,,13dcfabb-3173-4261-9c3d-bb863f51fc30,,30/08/2023 09:43,30/08/2023 09:47,30-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
e59411b7-bca5-48cc-b094-47948bf7084d,Inbound,Order Related,Order status enquiry,,2f66e2e8-d053-4d64-b4c8-5a2b7b5dce14,,30/08/2023 07:49,30/08/2023 14:13,30-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ff32a232-6c1d-4312-a3cf-2cec9c3eee44,Inbound,Returns,Reverse Pickup Enquiry,Thanks for Shopzilla ,a1f13cf1-9ecf-4f4d-8c52-9b8a030efcaf,,30/08/2023 07:54,30/08/2023 08:30,30-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,4
0e7bb109-d6cd-41a6-9e7e-c73b8cf8312c,Email,Returns,Reverse Pickup Enquiry,Good ,e87c8c12-8777-424f-8d96-cf66210a3c0e,,30/08/2023 21:27,30/08/2023 21:40,30-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,4
db96df0e-e85e-467f-999a-f8d7d573f86d,Inbound,Order Related,Order status enquiry,,5462c740-bcb6-4775-ad4e-0da3d25a3ffa,,30/08/2023 15:40,30/08/2023 15:43,30-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
58f2350e-875e-4461-83e0-ab8a265468b8,Inbound,Feedback,UnProfessional Behaviour,Good,be6f0715-a211-414e-b7d3-688b3ce81f2f,24/08/2023 20:49,29/08/2023 23:55,30/08/2023 00:04,30-Aug-23,BHAGALPUR,LifeStyle,689,,Tony Jones,Lily Chen,Michael Lee,31-60,Evening,4
5f8433af-38ce-4782-b25d-67c0d538d1e5,Inbound,Returns,Return request,Excellent,a15bdb64-e342-469e-b9b1-95860fe99085,,30/08/2023 07:44,30/08/2023 07:48,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,1
da6431b7-0771-461d-aaa6-d2e2529139cd,Inbound,Feedback,UnProfessional Behaviour,No thanks ,177e9d9f-f923-49a9-86d5-662a0c22f6fb,13/08/2023 12:01,30/08/2023 15:08,30/08/2023 15:12,30-Aug-23,SRI GANGANAGAR,LifeStyle,723,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
0e842bae-8542-411b-bd0f-30e6b57f5b8a,Inbound,Returns,Exchange / Replacement,Awesome ??,a60b8071-7af2-4461-b53e-021c7efa91ed,,30/08/2023 07:13,30/08/2023 07:14,30-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2191f46a-cf34-4e5b-b44a-0812a2a616db,Outcall,Order Related,Order status enquiry,,ca6a9241-b060-4253-a4ad-3dada29dc53e,,30/08/2023 07:18,30/08/2023 07:19,30-Aug-23,,,,,Veronica Smith,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
35c6ee76-6945-4e05-9f9e-8a4610b3ae15,Outcall,Order Related,Installation/demo,,9ab19a3d-aa54-430c-98ef-effebc58d484,13/08/2023 17:55,30/08/2023 17:14,30/08/2023 17:58,30-Aug-23,KURNOOL,Home Appliences,2699,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
ed4ac0f7-6565-46c8-91a2-16d0a460a47d,Inbound,Order Related,Delayed,,797205bc-c9cc-4e50-8ee5-5abc57c02278,24/08/2023 22:08,30/08/2023 07:57,30/08/2023 08:02,30-Aug-23,SILIGURI,Books & General merchandise,163,,Jose Herrera,Evelyn Kimura,John Smith,0-30,Morning,4
57e7730a-381b-4f28-95e7-4d53b522c34b,Inbound,Returns,Reverse Pickup Enquiry,Very poor experience with Shopzilla worng item delivered ,2596af34-d8d5-42a7-a83c-d41d81d3b860,,29/08/2023 19:18,30/08/2023 19:17,30-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
076f03ef-4f14-4c63-bb07-9582cb43cce7,Inbound,Shopzilla Related,General Enquiry,,7c4df373-0274-492c-964c-db37910bc823,,30/08/2023 11:16,30/08/2023 11:19,30-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,3
1837b02d-bd38-4b94-ae8d-012cc33b8e47,Inbound,Feedback,UnProfessional Behaviour,Mi,6426985f-e71e-4ff3-9e8c-79ca7513dc83,,30/08/2023 12:49,30/08/2023 12:52,30-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
a16d0332-71a8-497d-a2f2-3ba003b6aca5,Outcall,Returns,Reverse Pickup Enquiry,,13cf7e3c-4dda-479a-8b98-c56a9ca02b97,,30/08/2023 19:28,30/08/2023 21:10,30-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
2f454985-9dc7-41fd-a7a4-24eaf5963c8c,Inbound,Returns,Reverse Pickup Enquiry,,789175a6-b67d-4a08-842a-4d9bda01180b,,30/08/2023 22:49,30/08/2023 22:51,30-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
dd7ec46e-47fd-47c3-91a7-c94a29cbd1e2,Inbound,Returns,Fraudulent User,,8ffde5fb-1f74-44df-84e3-566be974a355,14/08/2023 13:17,30/08/2023 09:20,30/08/2023 09:22,30-Aug-23,PANIPAT,Home,3144,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
a0f7c354-ea7e-454b-bccf-430b36e49ceb,Inbound,Refund Related,Refund Enquiry,Good ,af39ceb8-b4a4-4e0f-936e-5008fbce1fbe,26/08/2023 22:19,30/08/2023 14:52,30/08/2023 15:02,30-Aug-23,NALANDA,LifeStyle,222,,Diana Sanchez,William Park,John Smith,0-30,Morning,4
43b790bc-f4be-4210-8d4a-040db6bc78de,Inbound,Product Queries,Product Specific Information,,771bc7ed-5b13-4c19-a66d-f4346abb3ffd,,30/08/2023 01:26,30/08/2023 01:31,30-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
498b1f37-ac6f-482b-a1e2-aa4b32cff8f5,Inbound,Returns,Service Centres Related,,1847db0c-775b-4e01-9259-3d1dacda9d97,,30/08/2023 00:45,30/08/2023 00:47,30-Aug-23,,,,,Debbie Gomez,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ff442572-7c54-4cde-b5fa-ffb57ad4f2df,Email,Refund Related,Refund Related Issues,,eee4028e-a152-42ed-a026-8ef28833c5ef,,30/08/2023 11:22,30/08/2023 11:25,30-Aug-23,,,,,Susan Salazar,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
4b7fb487-c48a-4141-a7d0-bdeb6f7e0b16,Outcall,Refund Related,Refund Enquiry,,6fe549e1-fdcf-4878-9de9-59117d049f52,,30/08/2023 17:35,30/08/2023 17:36,30-Aug-23,,,,,Garrett Kim,Elijah Yamaguchi,John Smith,>90,Evening,5
82cc4b52-2aa1-450a-9681-50c5145d151f,Email,Returns,Reverse Pickup Enquiry,,0b8345ad-96a1-4409-bff0-2cc6030bd5aa,25/07/2022 09:09,30/08/2023 16:18,30/08/2023 17:13,30-Aug-23,SONBHADRA,Electronics,1017,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,1
3c2b0a87-8993-432c-bc9f-3964bb00ea82,Inbound,Returns,Fraudulent User,,30516bc1-c989-4571-b299-b0ba5ff4b2cd,,30/08/2023 09:26,30/08/2023 09:27,30-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
33f6d565-0912-443d-8988-e29315da26a8,Outcall,Returns,Reverse Pickup Enquiry,Awesome ,bf550fea-ab5e-4d50-b89c-7856c87c0463,,30/08/2023 19:32,30/08/2023 19:41,30-Aug-23,,,,,Ernest Harrington,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ae50a0f3-2691-437e-9503-c6d39d4c43b2,Email,Feedback,UnProfessional Behaviour,,9399963c-a1a0-4513-a958-86914036e2ed,31/07/2023 15:09,26/08/2023 16:32,30/08/2023 00:18,30-Aug-23,MEERUT,Books & General merchandise,9,,Ashley Rush,Nathan Patel,Michael Lee,>90,Afternoon,1
bb5cff56-3e56-4f68-8884-07759d1e407e,Outcall,Returns,Return request,,bfb1142c-02f6-4741-aa6a-2772ef811097,,30/08/2023 12:22,30/08/2023 12:25,30-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
a987d36f-a6b8-4d9d-ac15-2428a895b419,Outcall,Payments related,Payment related Queries,,e694748a-ac37-4ede-a2cc-9c6f965832d7,,30/08/2023 19:17,30/08/2023 20:05,30-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
0603ab04-14ac-456a-b210-77d82add788a,Outcall,Order Related,Installation/demo,,fe3eadd0-a33f-4336-9f1d-4814d53f31f4,,30/08/2023 18:19,30/08/2023 18:28,30-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
fb048294-932e-4adc-9159-357ac07f25b9,Inbound,Order Related,Delayed,,f54674eb-04fc-4d0c-9462-712346c54484,21/08/2023 14:11,30/08/2023 15:14,30/08/2023 15:44,30-Aug-23,HYDERABAD,Electronics,8999,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
a9357e73-cbb2-478d-9475-996e3ccc1b1e,Inbound,Shopzilla Related,General Enquiry,,a7720934-f501-46a6-b1c9-8b65bb9ca94d,,30/08/2023 11:23,30/08/2023 11:26,30-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
77130239-7809-427f-9610-f4a28ef8b09a,Inbound,Cancellation,Not Needed,Nice,dfd56bb2-8ee4-4927-ab27-8780a5412a54,,30/08/2023 21:08,30/08/2023 21:10,30-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,1
b8dd136b-3927-4df4-bc2b-5b5b04894882,Inbound,Refund Related,COD Refund Details,Awsome,2d56b9a5-f14e-4a21-a2f4-f16a1ec56308,,30/08/2023 19:02,30/08/2023 19:43,30-Aug-23,,,,,Samantha Miller,Brayden Wong,John Smith,>90,Evening,5
f2d2adff-82e7-4dbd-bcf3-786eba7de67e,Inbound,Order Related,Order status enquiry,,7fae9a9a-aa10-458f-9dd4-84d8bbe0fb50,,30/08/2023 10:46,30/08/2023 10:50,30-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ea8ac9ee-dd7d-468f-9240-2db2cb83c774,Outcall,Returns,Exchange / Replacement,,d19124f8-6b16-499d-89b8-168d815aeaec,,30/08/2023 14:00,30/08/2023 14:05,30-Aug-23,,,,,Crystal Walsh,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1f6801fb-5808-4e35-8292-ae9e81068440,Outcall,Returns,Fraudulent User,Very good ,ffd6232f-a449-4039-8121-e40c98880a6d,,30/08/2023 18:45,30/08/2023 18:58,30-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
4a3737a4-684b-4d58-bafa-c1ef800b3a66,Inbound,Returns,Wrong,,b546bda2-439a-41f7-b466-193d71d1f99f,,30/08/2023 16:17,30/08/2023 16:29,30-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
6bf97402-6b99-4b14-becd-6e88c63416f0,Inbound,Cancellation,Not Needed,,0d29d9f2-1e09-4976-92d9-54f0e957f986,,30/08/2023 15:38,30/08/2023 16:13,30-Aug-23,,,,,Michael Rodriguez,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4e2c36e6-bc07-4f3e-90a1-d77b9f558624,Inbound,Shopzilla Related,General Enquiry,Everything is okay you guys just make it simple to reach you but CSA provided me the enquiry very good ,c77888d4-bdf6-4b19-b53b-bc3866455c13,,30/08/2023 03:01,30/08/2023 03:03,30-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,5
fc332f37-54b8-4eb8-b326-84b0b00b2e4c,Inbound,Refund Related,Refund Enquiry,Super conversation ,337fd935-17d2-495a-98a5-3cc236866816,,30/08/2023 10:41,30/08/2023 10:42,30-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
734fc411-cf0c-406a-869d-bc75c2c2f458,Outcall,Returns,Missing,,e330b76a-7c2f-4b7e-bdfe-ecff98249bc0,,30/08/2023 11:12,30/08/2023 11:14,30-Aug-23,,,,,Shirley Hayden,Scarlett Chen,John Smith,0-30,Morning,5
60e18ec6-db9e-4ff9-ba64-59e2fdf4a2a1,Inbound,Shopzilla Related,General Enquiry,Customer service very good,88b66f8b-54c6-4a49-86c8-756ebe554cb9,,30/08/2023 11:30,30/08/2023 11:34,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
61e32c70-68dd-4bea-b5a3-b54f2b7fae17,Email,Returns,Reverse Pickup Enquiry,,2d10d533-8b07-40de-94ea-2ada3767b199,04/08/2023 13:58,30/08/2023 21:22,30/08/2023 22:05,30-Aug-23,NAGAUR,LifeStyle,394,,Matthew Callahan,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,3
6f275104-d7be-4ee3-aef0-0882d8e25ee1,Inbound,Returns,Reverse Pickup Enquiry,,187b0300-9999-4efa-89e8-9fbdb7b187eb,04/08/2023 13:55,30/08/2023 14:40,30/08/2023 14:44,30-Aug-23,HYDERABAD,LifeStyle,426,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
a7b54f7e-a7a7-428a-b0c7-492e51f78201,Outcall,Product Queries,Product Specific Information,,6ce96718-8a6d-49dc-b0d6-d02bf430dbaf,,28/08/2023 16:11,30/08/2023 08:10,30-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
fa69e519-3248-4d52-8e43-0405d7dcaede,Inbound,Order Related,Delayed,,d39d214f-e73b-49e3-ab79-0ddc32aa7ee9,,30/08/2023 07:50,30/08/2023 07:51,30-Aug-23,,,,,Katherine Walker,Olivia Wang,Emily Chen,31-60,Evening,5
c6a47182-4ec2-4789-9995-cfcb1b158b2a,Outcall,Order Related,Order status enquiry,,ba283588-0468-4bf4-953f-4400dd77b4ea,,30/08/2023 10:43,30/08/2023 10:53,30-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
574aaba7-3cb7-4fb6-8d88-a716d8e28b3d,Inbound,Cancellation,Not Needed,,0c29b516-e773-436d-9a6f-7c986884f35d,,30/08/2023 09:44,30/08/2023 09:45,30-Aug-23,,,,,Anthony Clark,Austin Johnson,Michael Lee,0-30,Morning,5
a1e4c333-11d3-42d9-8714-2a7af403acdc,Outcall,Shopzilla Related,General Enquiry,Thank you ,12f8d287-2bc8-4852-8aa6-bad9bce60751,,30/08/2023 14:24,30/08/2023 14:25,30-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d509aac2-de2e-4a91-82b4-74deb495e78f,Inbound,Returns,Reverse Pickup Enquiry,Delivery partner service is poor...... Shopzilla is behave with disrespect,8f1098e2-5d57-4393-8358-fa611e1bb3e7,16/08/2023 20:00,28/08/2023 21:15,30/08/2023 23:22,30-Aug-23,THAKURDWARA,Books & General merchandise,460,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
b363b4e1-764e-45f2-be15-c6b7331fd0f7,Inbound,Returns,Return request,,b9acbbda-0e15-4703-86c4-c856b7ed406c,,30/08/2023 14:06,30/08/2023 14:23,30-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
ff691224-f2e4-4085-809f-db7252f6f693,Outcall,Order Related,Delayed,,78137155-fa65-4b1e-9b55-e4370250c515,,30/08/2023 16:27,30/08/2023 16:30,30-Aug-23,,,,,Catherine Baird,Lily Chen,Michael Lee,>90,Morning,1
aacca5be-e460-4874-a81d-bb5bc173fce7,Inbound,Returns,Reverse Pickup Enquiry,,e5d4c06e-7f92-4101-af7e-93dfd13644ba,,30/08/2023 21:34,30/08/2023 21:44,30-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
bb92a48c-5660-4863-9c15-a0f40c44bd37,Inbound,Order Related,Order status enquiry,,9da333fc-f831-4fed-ae61-04a2c74db96c,,30/08/2023 15:04,30/08/2023 15:21,30-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
067cbe62-a82b-4565-898b-8771e3d93f8d,Inbound,Returns,Return request,,1cdf577f-1035-4596-8cc3-8d8143652edd,,30/08/2023 08:53,30/08/2023 18:41,30-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
0e7dd885-7388-4af7-8926-4623734b81f2,Outcall,Returns,Return request,Customer care person was really appreciable\u2026politely he solved the issue and assured that my ordered product will be delivered\u2026thank u,de41a5c5-ee71-4295-a466-c12e128adf02,,30/08/2023 09:27,30/08/2023 09:31,30-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
145a9433-1e7f-411d-b10d-00d9229abe98,Inbound,Returns,Missing,Good ,418b8f29-c284-4b18-857e-efbc6e01492c,,30/08/2023 12:41,30/08/2023 12:46,30-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
de8decae-68ee-401e-9054-f3291db38cd8,Outcall,Payments related,Payment related Queries,,77ef9b5f-bedc-4535-b842-5b8a25fe965a,,30/08/2023 20:57,30/08/2023 22:06,30-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
5a3295d1-ca6e-45ad-a6e0-0028cbd89fc0,Inbound,Feedback,UnProfessional Behaviour,,6e888a96-72ce-4807-9191-32d664613701,,30/08/2023 07:28,30/08/2023 07:32,30-Aug-23,,,,,Sharon Bullock,Scarlett Chen,John Smith,0-30,Morning,5
d5622d18-ee5b-41f8-a3e0-022f1b0549a6,Inbound,Order Related,Delayed,They don't have ani information about the hub,59372a3f-c4d1-4ba7-968e-98de677710f8,,29/08/2023 18:41,30/08/2023 20:35,30-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
29dbeb1a-fed2-4a8d-bd4e-328402c68d67,Inbound,Returns,Reverse Pickup Enquiry,Customer care behaviour is good...,7c9e3dd1-767e-44bd-bf1b-b781f6e8a6bc,,30/08/2023 11:11,30/08/2023 11:14,30-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
2b975ecc-5e22-4141-b046-0c865cdf7e21,Inbound,Payments related,Online Payment Issues,,a4e49ed3-3fa3-4ef4-8ddc-f0abc88cd1f8,,30/08/2023 00:06,30/08/2023 00:11,30-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,4
0602f65e-c56f-4bab-9ef4-ddf2cf86cd38,Inbound,Returns,Reverse Pickup Enquiry,,e90f8e14-a20b-4339-bd63-dca14cfafe96,,30/08/2023 09:59,30/08/2023 10:08,30-Aug-23,,,,,Michelle Cunningham,Emma Park,John Smith,31-60,Morning,5
d1c12abb-fb1e-4313-aad3-1b6a109b01d2,Outcall,Order Related,Order status enquiry,,60b37ab6-ef4e-4f17-8871-d583009210ba,,30/08/2023 16:40,30/08/2023 16:41,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
c3878b12-e896-46fc-9368-e30b98595902,Outcall,Returns,Reverse Pickup Enquiry,,d0420605-ad11-4bae-aee1-a3a190b36e8d,,30/08/2023 17:27,30/08/2023 19:14,30-Aug-23,,,,,Nicole Chavez,Alexander Tanaka,Michael Lee,0-30,Evening,5
92678c78-e7ec-425a-87f1-ba369ee86b3b,Email,Returns,Reverse Pickup Enquiry,,6439a9ff-3c62-4f04-a506-1a648d071868,,30/08/2023 17:37,30/08/2023 17:44,30-Aug-23,,,,,Jennifer Hernandez,Lily Chen,Michael Lee,>90,Morning,5
36219b30-596e-492b-b499-9fcead227969,Outcall,Cancellation,Not Needed,,bac506dc-704b-4615-9501-d7a710f8397b,,30/08/2023 00:09,30/08/2023 00:10,30-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,1
9fc82279-fea2-4253-b35f-1a9d9562e838,Inbound,Returns,Return request,,d9fb369b-7d50-4d92-9630-67d90578da3d,,30/08/2023 13:04,30/08/2023 13:13,30-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
cebba899-20bf-4c4b-9319-4a66175054d2,Inbound,Returns,Fraudulent User,No comments all is good for this person,9dbd0f55-31ea-47c2-8fa7-fa5314de2242,,30/08/2023 16:10,30/08/2023 16:20,30-Aug-23,,,,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,5
63986351-9463-47e8-807e-631bb25a8ba6,Outcall,Returns,Reverse Pickup Enquiry,,f6a54c0c-a1d6-418f-95fb-27365d9e9bfe,,30/08/2023 19:59,30/08/2023 20:04,30-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
80cecfe5-919d-4a1d-8639-6bcaa7df5616,Outcall,Returns,Missing,,eee428cd-dc7c-4fe2-a4b8-6dfb0abcb23f,21/08/2023 19:53,28/08/2023 18:36,30/08/2023 09:45,30-Aug-23,CUTTACK,Books & General merchandise,319,,Michelle Hart,Aiden Patel,John Smith,>90,Evening,5
89050d8a-e11d-4480-8e94-b41b239c1448,Inbound,Returns,Fraudulent User,Good ,303d95c9-821b-4b1d-8400-87d09dbdca4c,23/08/2023 00:51,30/08/2023 12:33,30/08/2023 12:34,30-Aug-23,PATTIKONDA,Electronics,1099,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
a3acde21-4a5c-4ec6-8abc-d639b44e321f,Inbound,Returns,Return request,,b2ee22c8-f3a0-4d7e-baa7-83fbe0415a8f,,30/08/2023 07:28,30/08/2023 07:33,30-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
6056c865-4bcb-4510-9562-7fcb95e620b1,Outcall,Returns,Fraudulent User,,ab9ee060-12c2-4576-b2be-814e4480a20d,,30/08/2023 12:49,30/08/2023 20:19,30-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
078c4d1a-1c26-42b2-b6dd-b4dca945ec09,Inbound,Returns,Reverse Pickup Enquiry,Kindly do necessary steps for Supplier; those are not supplied proper quality of product...,9989f55f-a239-42ba-beda-79e384dca1ef,,30/08/2023 15:51,30/08/2023 15:53,30-Aug-23,,,,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
b22b7e82-b535-4199-b40d-1eda0b77d0dd,Inbound,Returns,Missing,Costumer care tried best to resolve my issue I am very happy thank u,f7f30952-6c20-4afe-a318-3305754e84a5,,30/08/2023 00:03,30/08/2023 00:06,30-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9d671694-de57-4936-a431-fb795f37eff8,Inbound,Returns,Reverse Pickup Enquiry,Good service,594af918-841f-44cf-af83-8fd64632c041,11/08/2023 07:24,30/08/2023 10:56,30/08/2023 11:15,30-Aug-23,SHIVPURI,Electronics,1799,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
7cf4969d-896c-45ed-b425-a3cff90d5e32,Inbound,Order Related,Order status enquiry,Good,6a6077dd-e761-4fb7-8792-11dfb6136e04,21/08/2023 20:07,30/08/2023 11:56,30/08/2023 13:36,30-Aug-23,SATNA,Electronics,564,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
ec6c0505-7b4e-405f-9901-65cc6010f6c5,Inbound,Returns,Return request,,dbd7131b-4b9a-4a31-88dd-dd652e278bbc,,30/08/2023 10:20,30/08/2023 10:25,30-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
9f0002a9-f819-4c43-ad39-bd6841a542be,Inbound,Returns,Reverse Pickup Enquiry,No issue,aa67491a-4f2c-40f5-8c7e-bf98e04eac1c,,30/08/2023 10:39,30/08/2023 11:59,30-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
396fb6d1-9a40-4170-ad11-5595a53ea844,Inbound,Returns,Service Centres Related,,ed19f53d-e220-42ea-be8a-8a4fa4f9641e,,30/08/2023 12:24,30/08/2023 13:37,30-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
8a8922f1-88d5-4e18-9924-ed606077e1d7,Inbound,Order Related,Installation/demo,,0fd6914e-7e83-4343-9d13-4b18d9e529ad,,30/08/2023 23:26,30/08/2023 23:51,30-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
0deb697b-18d6-4ad4-b45d-50c41e9f367f,Inbound,Order Related,Invoice request,Lovely voice ,d385e5f8-5bc6-48f0-8cca-5cb5360871ba,,30/08/2023 08:20,30/08/2023 08:24,30-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
08e5a726-3697-4586-8c9c-1b367c8b2103,Inbound,Product Queries,Product Specific Information,Executive should understand every queries and try level best to solve issues ,e5825edf-4208-4da4-8900-d1eb76dab307,,30/08/2023 14:34,30/08/2023 16:14,30-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,3
bc5a4f4a-4493-46df-bc80-3b74e0fe4fe2,Outcall,Returns,Return request,,e287eb5e-c7cd-40a4-9787-69c50635a514,,30/08/2023 20:03,30/08/2023 20:12,30-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
45d7cec9-93d8-46c9-93e1-54308a824c41,Inbound,Order Related,Seller Cancelled Order,,28356b51-6869-497f-8cdf-c2e0dbeaef68,,30/08/2023 09:03,30/08/2023 09:07,30-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
5025259a-88ef-40fd-8ce4-a7caa1c5524f,Inbound,Order Related,Priority delivery,,4165106d-b038-4c28-a956-80afeddea71f,,30/08/2023 09:17,30/08/2023 20:39,30-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
74d0a3a4-b15d-41e4-a398-952029cb5714,Inbound,Order Related,Order status enquiry,,814a835b-34f7-43e9-b7b8-a47db7c32bee,,30/08/2023 19:57,30/08/2023 19:58,30-Aug-23,,,,,Sarah Ross,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
40b9db1f-bdda-44c7-ad51-36da0b155b66,Outcall,Returns,Return request,Very nice ,1a2a2700-5938-472b-bd06-19024fd4ffca,,30/08/2023 10:46,30/08/2023 10:52,30-Aug-23,,,,,Katrina White,Mia Patel,Olivia Tan,0-30,Morning,5
c24e151e-e183-4918-8391-55c059670f48,Inbound,Returns,Reverse Pickup Enquiry,,fb5d46f2-48ac-439d-9afd-0ffb02afa7f0,,30/08/2023 10:06,30/08/2023 10:30,30-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ca647625-a304-4259-b035-5b9d37714c0e,Inbound,Returns,Reverse Pickup Enquiry,,7bb36d0b-41c6-4f1d-ae93-e4567858acf4,,30/08/2023 15:27,30/08/2023 15:28,30-Aug-23,,,,,Tina Carroll,Layla Taniguchi,Emily Chen,>90,Morning,5
8282c6bb-39f7-48a8-b872-a7d7aec3c2cf,Outcall,Shopzilla Related,General Enquiry,,a2b13b58-49eb-4b07-bace-11cf06ccc2f1,,30/08/2023 15:54,30/08/2023 15:59,30-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
92e936b5-73c3-40f4-9564-2df194497ce4,Inbound,Order Related,Order status enquiry,,ee3fe184-1675-484b-843f-f4c6390f8315,,29/08/2023 14:59,30/08/2023 06:09,30-Aug-23,,,,,David Mayer,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a9cf147a-c24c-4b0b-99dd-932e0a147699,Inbound,Returns,Return request,,6fee3ed9-e4ec-48f5-87cb-679eec2a5516,,30/08/2023 09:13,30/08/2023 09:17,30-Aug-23,,,,,Andrew Davis,Aiden Patel,John Smith,>90,Morning,5
492bce4f-a981-4d6a-a769-74774491cd1c,Inbound,Returns,Reverse Pickup Enquiry,,383235f8-0cca-4795-8276-db89db3d2428,,30/08/2023 11:12,30/08/2023 11:18,30-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9bc4b3b6-4898-41d8-9cad-e77774787399,Outcall,Returns,Reverse Pickup Enquiry,,0e9995ce-2815-4b2c-ae61-87945ae627a8,,30/08/2023 18:44,30/08/2023 19:18,30-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
6dfbac62-4511-4c6e-95d0-f65c97c6f6e6,Inbound,Order Related,Customer Requested Modifications,,5e4b4025-70ec-44c2-8d44-799321b74e58,,30/08/2023 07:47,30/08/2023 07:49,30-Aug-23,,,,,Jessica Allen,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
9177e5e7-bb4d-4bdb-a9e7-b84fcf5138c8,Inbound,Order Related,Delayed,,b3b2c5b0-b49d-44cf-a44d-9d6b92993316,,30/08/2023 10:14,30/08/2023 10:43,30-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
26a78bf7-96f4-49be-80e5-29499120bbad,Outcall,Order Related,Installation/demo,Good and polarity behaviour,e675d992-15d2-457d-990c-a48f17b5c9ce,,30/08/2023 20:41,30/08/2023 20:46,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
a54fd758-881e-4209-932e-b0e14e68352e,Inbound,Order Related,Order status enquiry,,fc9948ca-0019-49bd-88e6-db6bc5a31424,28/08/2023 10:20,29/08/2023 22:16,30/08/2023 08:30,30-Aug-23,BEGUSARAI,LifeStyle,399,,Christopher Anderson,Mason Gupta,Olivia Tan,0-30,Afternoon,5
96acf84c-211e-453b-8fc9-f634dde1ebec,Outcall,Returns,Wrong,,91d46463-9ce1-4cfb-8c47-e83f2dfa7147,,29/08/2023 14:01,30/08/2023 15:21,30-Aug-23,,,,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
417ba4fb-449c-4214-8a96-b2d79e33803c,Outcall,Cancellation,Return cancellation,,6f35e1bf-243b-4d65-8cdf-e39896bb41f8,,30/08/2023 16:46,30/08/2023 17:13,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,4
fbd4e033-d51a-4eec-8038-fbab650d1052,Inbound,Returns,Service Centres Related,,3e5151c2-6bf5-4108-9a0d-6bd2524b8e06,,30/08/2023 12:34,30/08/2023 12:37,30-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
038f16ea-b9e8-4319-a44c-506cf16d8965,Email,Refund Related,Refund Related Issues,I have ordered four product. I have got refund of one product. 3 products are not getting returned.please help & give me refund on priority bases.,e160070b-4962-4095-a14f-17f96a887d00,,30/08/2023 15:09,30/08/2023 16:49,30-Aug-23,,,,,Philip Harmon,Emma Park,John Smith,>90,Morning,5
6d86021b-dcd2-427e-a341-f5e75dbde3b0,Outcall,Returns,Return request,,639ff819-d159-429c-b003-07901753ed1a,,30/08/2023 10:28,30/08/2023 10:31,30-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,4
9b220aa8-030f-46d1-9cf0-e97b60463bdf,Outcall,Returns,Reverse Pickup Enquiry,,c85640ad-c4f4-4c84-a5b7-01ef0d93c944,,30/08/2023 18:43,30/08/2023 18:46,30-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,4
8148288e-a60d-481f-b073-1e1cb2e5e9dd,Outcall,Payments related,Online Payment Issues,,cb79188e-7e4b-4aa1-a269-553d9ebfeb38,,30/08/2023 10:56,30/08/2023 11:03,30-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,4
a33fc9b5-9696-4a59-821d-6e54fba28142,Outcall,Returns,Fraudulent User,,51680712-9780-4f6f-9d6d-d4788a24c9bd,,30/08/2023 11:56,30/08/2023 12:15,30-Aug-23,,,,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
593af21d-7352-4ea3-ac0c-913f5e529325,Outcall,Returns,Return request,,39f22269-4eb8-4071-af4a-6074e957265c,,30/08/2023 12:02,30/08/2023 12:04,30-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
0f05a102-2fbe-4164-997a-9b6d8d42f2a9,Outcall,Product Queries,Product Specific Information,,2121406a-3de1-4ede-96c5-8354d0d7bc98,,30/08/2023 16:38,30/08/2023 16:45,30-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
57417071-b698-454c-9cde-6d4d8ab74dfc,Outcall,Refund Related,Refund Enquiry,,faa4d363-1177-4185-8986-eb600c5ed6de,,30/08/2023 20:22,30/08/2023 20:23,30-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
0187feeb-50bc-479f-8802-cad93d588576,Inbound,Order Related,Order status enquiry,Fantastic ????,10698d84-7096-4fe7-bb9b-3019377717d0,,30/08/2023 07:48,30/08/2023 07:49,30-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
c48b5e7e-ca84-478a-b161-c5cc5293518a,Inbound,Returns,Return request,,37ffea2b-7793-4fd3-b111-b360e605e2bd,,30/08/2023 11:31,30/08/2023 11:36,30-Aug-23,,,,,Lawrence Phillips,Sophia Sato,John Smith,0-30,Morning,5
14e76218-5f15-49db-9164-078c75c3c8c1,Outcall,Refund Related,Refund Related Issues,,65c77b3d-c31d-414f-b0c5-4db6683f6cf9,,30/08/2023 18:38,30/08/2023 20:32,30-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
ef388cd9-66d6-46bc-b84f-2c3ebaf50959,Inbound,Cancellation,Not Needed,,3e2ffdd1-6a2f-48ec-abf2-81d5337c7bb0,,30/08/2023 09:58,30/08/2023 10:00,30-Aug-23,,,,,Stacey Lynch,Austin Johnson,Michael Lee,0-30,Morning,5
3903d84c-f9ce-4d90-a44a-83a3f385b674,Outcall,Shopzilla Related,General Enquiry,Sole,5447b320-c4ee-46e5-b378-a9995b4a091f,,30/08/2023 21:14,30/08/2023 21:18,30-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
e7504dce-3733-43e2-a7f2-c8b97e82fe32,Inbound,Payments related,Payment related Queries,Neeraj is a good executive this type of executive more needed in a Shopzilla . Happy Wednesday neeraj it is your time to shine.,667944a0-e7f5-4eae-83b7-1acb723b13dc,,30/08/2023 12:25,30/08/2023 12:28,30-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
445cdb3e-b261-4984-b7b1-2f59264567d5,Inbound,Returns,Reverse Pickup Enquiry,,015bd81e-ea41-45f0-bf7c-f8c847bfe611,,30/08/2023 15:16,30/08/2023 15:30,30-Aug-23,,,,,Veronica Choi,Noah Patel,Michael Lee,31-60,Night,5
31842542-b699-431a-a9c7-489e2fb70493,Inbound,Returns,Reverse Pickup Enquiry,Nice Comunecatiin Thanks ?? ,a4589dc3-6379-411b-99ce-64ec84f8f606,,30/08/2023 22:15,30/08/2023 22:43,30-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
532828f4-f84a-438a-a252-cb52768fb0b3,Inbound,Feedback,UnProfessional Behaviour,No complaints  for customers executives but complaints for the shopping experience  and return delayed .,a5218083-9ee0-4577-b925-ec0e915e5bc5,,29/08/2023 23:45,30/08/2023 00:45,30-Aug-23,,,,,Karen Williams,Logan Lee,Emily Chen,61-90,Evening,5
9742f701-4ef0-41e1-90c3-6a819b5a99fe,Inbound,Returns,Return request,"??? ????? ?? Shopzilla, orders ??? ??? ????? ??? ??, advance ??? ???? ???? ????? ????? ?? ????? ??????? ???? ?? ???? ?????? ??, complain ??? ?? ????? ??? ???? complain ?? ???? ?? 3 ?? 4 ??? ??? ???? ??????? solve ?? ?????, ????? 4 ??? ??? ???? ???? ????? ?? complain solve ????? ???? ??? ?????? ??? ????? ??? ??? ???? ?? ????? ???? ??? ???? ??? ?????? ???? ?? ???? ??? ??????? ????? ??? ??? ??? ???? ???",3ea28a83-9f0f-4b58-ac6f-a82b91396d7a,22/08/2023 16:50,28/08/2023 15:49,30/08/2023 13:36,30-Aug-23,GORAKHPUR,Home,187,,Karen Schultz,Evelyn Kimura,John Smith,0-30,Morning,1
1d0162e2-de2e-4e4f-8d72-f37d4b2d4dac,Inbound,Order Related,Order status enquiry,,3940e223-901e-4f6d-b38c-001370cb0bd4,,30/08/2023 09:40,30/08/2023 09:42,30-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
d5452699-c429-4992-93e2-cc7c522eb886,Inbound,Returns,Return request,,80404b3f-636c-44d0-99d5-5710f55b19f0,,30/08/2023 12:06,30/08/2023 12:08,30-Aug-23,,,,,Brianna Wolf,Mia Patel,John Smith,>90,Morning,5
cf3e0eea-0c3a-498a-8186-90ce2d37ca6d,Outcall,Product Queries,Product Specific Information,,1dd1f7bb-494b-4a1a-bd32-951c2a3c2110,,30/08/2023 17:20,30/08/2023 17:22,30-Aug-23,,,,,Jerry Green,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
30956029-b6b5-4a9e-b5b8-9f0587ea25aa,Outcall,Order Related,Order status enquiry,It was Good To Talk Wit Him... Thanks Alot ,0600e759-8e71-4a83-961e-3d619bc042d6,,30/08/2023 18:18,30/08/2023 18:21,30-Aug-23,,,,,Jennifer Moore,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a8a1c70a-44d4-4368-8753-91c2e57f4c59,Inbound,Order Related,Delayed,,0e29e920-64db-4ace-ae0e-41fe559d5d15,29/06/2023 22:23,29/08/2023 19:52,30/08/2023 10:33,30-Aug-23,BALASORE,LifeStyle,329,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
8fc0a26a-a8e6-46b5-8108-7255dee88dfd,Inbound,Returns,Reverse Pickup Enquiry,"I am Received defective & damage product but my request automatic  cancelled,Please take action on urgent    ",5f5dafa9-66e7-485d-a8ac-35576eda6485,,29/08/2023 11:16,30/08/2023 15:49,30-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,1
b5a5e262-9151-4bce-ab89-e40cc7f7f319,Outcall,Returns,Return request,Need to modify in policies regarding wrong delivery and automatically cancelled item without information of byer and customer ,f7dfba9a-a611-4dfa-92ff-57b4370b9825,,30/08/2023 15:14,30/08/2023 15:33,30-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,4
8ad37ed3-bfe7-495f-b2c9-e4bec8f7574c,Inbound,Order Related,Priority delivery,,dde7c2e3-aec4-4f02-8ce6-3c8803f73e9d,,30/08/2023 09:07,30/08/2023 09:09,30-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,4
9474628f-0410-49bb-aa26-657c0caf581a,Inbound,Returns,Return request,Hopefully my return request will be passed ,675c1bf3-fe91-49f7-a954-b3238c5d1639,,30/08/2023 11:00,30/08/2023 11:04,30-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
7e649dc0-9822-43b0-8079-30bdc57756f5,Outcall,Refund Related,Refund Enquiry,,3df7e7b4-682f-4ff5-b3bf-31ee5e2a1fd7,,30/08/2023 17:09,30/08/2023 17:10,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,4
e0969ff1-0c85-4028-ad35-05c28520d569,Inbound,Order Related,Delayed,,eb7b7cd0-6150-4240-929b-e25cd61890d4,18/08/2023 10:19,30/08/2023 16:04,30/08/2023 16:06,30-Aug-23,ARARIA,LifeStyle,475,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
1d187760-8c8c-4848-a0b5-74f47b48c2c3,Outcall,Payments related,Online Payment Issues,Thank,eb48d019-5ae7-4b2c-8e0d-b09ce5135e9e,,30/08/2023 19:09,30/08/2023 19:58,30-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
83fa4157-a1ab-40a6-92a3-be2c9d0adec8,Inbound,Order Related,Order status enquiry,Nothing ,0cceb7cb-e8d9-4fd6-8b32-c7aa9a05c4fa,28/08/2023 16:06,30/08/2023 15:45,30/08/2023 15:45,30-Aug-23,BHAGALPUR,Mobile,11999,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
4063606a-5f18-422f-90e3-5fbfb71e2574,Inbound,Order Related,Priority delivery,,2fd8d686-773f-46c9-8eb3-0b59802a2e24,,30/08/2023 10:25,30/08/2023 10:26,30-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
c9313b6c-6271-45ad-ab4a-87db5b316b3c,Outcall,Returns,Reverse Pickup Enquiry,Good communication ??,63e3e6d2-357d-4963-83ab-e79062245313,,30/08/2023 11:01,30/08/2023 11:13,30-Aug-23,,,,,Jacob Moore,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
27da9885-f1ba-48b4-a9e5-e4218b9ea243,Outcall,Returns,Missing,,cda1d2eb-8fcd-47a6-bfcb-53b5fe416c1c,,30/08/2023 12:38,30/08/2023 23:06,30-Aug-23,,,,,Jerome Gray,Sophia Sato,John Smith,0-30,Morning,5
7a669ce9-09ab-45b6-bfd1-4ebecb0a59f8,Inbound,Payments related,Wallet related,,8860e4af-84e2-400b-a5b2-3aa77f0e9656,,30/08/2023 13:37,30/08/2023 20:23,30-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
5dcf9ab7-b862-4244-8268-cb0005e7ac30,Outcall,Returns,Missing,,2f15ab45-2ca4-44fc-bc9c-3f303cf098ab,,30/08/2023 18:10,30/08/2023 18:24,30-Aug-23,,,,,Amy Watson,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
502ec941-d7f8-4b1e-85dd-1be9174c2533,Inbound,Refund Related,Refund Enquiry,Very good,a56b1b24-6f06-436f-bb95-a6b0e9b8659e,,30/08/2023 11:36,30/08/2023 11:42,30-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
8f75c3c4-0ef1-446f-851f-64a6615a7d05,Inbound,Order Related,Invoice request,,099fccfa-3aa9-44e5-b71a-33d1d8ca9dd9,,30/08/2023 12:05,30/08/2023 12:16,30-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
4043ee2e-c15d-4ae4-aae6-ea81e96b48d2,Inbound,Returns,Reverse Pickup Enquiry,,98625b66-4319-46c1-994d-b12e68c7f2f2,,30/08/2023 12:05,30/08/2023 12:08,30-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61f434c4-3890-4598-a75d-b9d5c2ff9562,Outcall,Order Related,Customer Requested Modifications,,56e43eac-5d40-4d44-a9ad-bef0b8239495,,30/08/2023 18:58,30/08/2023 19:01,30-Aug-23,,,,,Patrick Lee Jr.,Noah Patel,Michael Lee,61-90,Night,5
8e6558d5-dbca-4eeb-b79c-fde9cf6a543d,Inbound,Returns,Reverse Pickup Enquiry,,052c575f-98dc-49af-9998-6154bd16fa68,,30/08/2023 12:09,30/08/2023 12:10,30-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,5
be31be90-eefe-436f-b5f4-ee6d16158e42,Inbound,Order Related,Delayed,,d3041cdf-36e3-47ed-87fb-a05204f5aa04,,30/08/2023 12:18,30/08/2023 12:18,30-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
57e0236f-f18e-4a12-9d6e-b81a396bbdd7,Outcall,Product Queries,Product Specific Information,Improve the calling quality background is noisy ,028f4479-eb3f-4ba8-9e48-6c893b5066e4,,30/08/2023 17:15,30/08/2023 17:16,30-Aug-23,,,,,Steven Gates,Jacob Sato,Emily Chen,0-30,Evening,5
3fd6072a-290b-41cc-89b7-57ccb8a886bc,Inbound,Order Related,Order status enquiry,,9d35e49c-c9e6-49ed-8c8f-86d92a180138,21/08/2023 23:20,30/08/2023 22:25,30/08/2023 22:50,30-Aug-23,SURIYAWAN,Books & General merchandise,487,,Joshua Underwood,Carter Park,Michael Lee,>90,Evening,5
04cf593c-7a72-4b24-8da8-89829ce544e4,Inbound,Returns,Return request,Do verify your seller and his products. ,2615d893-1cdb-4cd0-9f6f-73004b88047c,,29/08/2023 20:13,30/08/2023 09:37,30-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a3f0654d-fd18-4c61-9066-3d0b978c62dc,Inbound,Returns,Return request,,23da76a7-d349-4514-bc49-2b1ff6da13c4,,30/08/2023 10:55,30/08/2023 11:59,30-Aug-23,,,,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
0c8ac854-99c7-428d-b5e0-668911c97f56,Inbound,Returns,Return request,,339b730e-e25f-4cb1-89de-4edf5f218ecc,,30/08/2023 12:06,30/08/2023 12:07,30-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
898317cc-d4e1-4896-b928-6932cb9f26be,Inbound,Returns,Return request,,bb99bb00-b8a6-48be-8f94-f4b9e2512b9a,,30/08/2023 12:46,30/08/2023 12:51,30-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
1142667a-b233-43ad-bd56-fa85a7dc801c,Outcall,Returns,Wrong,,b990c0e4-2b9c-43c0-a37f-7dd88a2ab33d,,30/08/2023 13:30,30/08/2023 13:33,30-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
fe0523e6-594f-42ba-98ce-a5f6dd46c0ec,Inbound,Shopzilla Related,General Enquiry,From many days my quary was nit clear.Unsatify with Shopzilla ,8230d0ac-75d8-4604-90d4-dbb5dc9f4eb7,,30/08/2023 19:19,30/08/2023 20:21,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
f5347557-0d3d-4a98-b087-daa6ebab0a62,Inbound,Returns,Missing,He have understood my concern immediately and he explained me very clearly i have not extremely expected about this person i thought he also will be same has it is same from 9ther executive but not he was ossom executive he understood the customer issue like he is facing this issue thankyou man.,f158533b-418f-4f2b-913b-0876fa7db10b,,29/08/2023 20:54,30/08/2023 00:20,30-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
066a6baa-250e-4ec1-b5eb-f103eb746b21,Inbound,Order Related,Delayed,,381c42d6-2c6a-47bd-9edc-e58273212742,25/08/2023 10:02,30/08/2023 12:02,30/08/2023 12:03,30-Aug-23,JAMSHEDPUR,Books & General merchandise,265,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
fdb275c9-5964-4b02-beb8-d30056c32c16,Inbound,Returns,Reverse Pickup Enquiry,Very nice,9bc22e54-2ea0-4581-ad43-ec4e7487a4a0,,30/08/2023 10:48,30/08/2023 10:49,30-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
681cd2f6-85fb-4f9c-b75d-bf6b51c52c8a,Inbound,Feedback,UnProfessional Behaviour,,c159f810-7d1b-453b-8986-e362db8ea87d,03/08/2023 22:39,30/08/2023 14:00,30/08/2023 15:46,30-Aug-23,KOLKATA,Furniture,8590,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
749c6257-97e2-4b60-9b27-eaff68f34035,Inbound,Order Related,Order status enquiry,Good ,03bf6f9f-3c9a-417f-a8ce-e54652267b21,,30/08/2023 08:39,30/08/2023 08:40,30-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d48563a1-3614-40e2-b2ef-d8c2f228ddaa,Inbound,Refund Related,Refund Enquiry,,83ede6d9-0332-40f8-9464-643bb0fea251,,30/08/2023 13:07,30/08/2023 13:09,30-Aug-23,,,,,Kyle Merritt,Mia Patel,William Kim,On Job Training,Evening,4
8c4ecffb-0b5a-456c-b69f-b039f7f47009,Inbound,Refund Related,Refund Enquiry,,e2e17250-6343-4ee3-84b7-0fbda516536c,,30/08/2023 15:13,30/08/2023 15:19,30-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
fa79b0d4-6dad-4532-95ba-875694da6570,Outcall,Returns,Reverse Pickup Enquiry,,6dd247c5-cb3b-4d13-aa10-e42cb963d68d,,29/08/2023 22:39,30/08/2023 06:51,30-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
2b1cc7fd-8605-4b5c-ac3b-7edce0bfc03a,Inbound,Shopzilla Related,General Enquiry,,6d5ef74e-2159-48f8-b213-f4e97681ab45,,30/08/2023 09:00,30/08/2023 09:14,30-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
c1788e59-bec6-4c8f-9c28-0ff13041a6b2,Inbound,Refund Related,Refund Related Issues,  bless you ,c6a35b9f-9f43-4948-9cfd-8936403733c9,13/08/2023 14:18,30/08/2023 10:35,30/08/2023 10:45,30-Aug-23,PADRAUNA,Books & General merchandise,270,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d2a85df0-cf51-4ecf-af4c-c2aac8c01beb,Email,Order Related,Delayed,Hii mamH,48eb9ecb-1125-4369-9585-507cba283844,21/08/2023 23:25,30/08/2023 18:14,30/08/2023 18:16,30-Aug-23,THANE,Home,288,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,5
dab54b40-571b-4e72-8f5b-af61d82fcf11,Inbound,Order Related,Delayed,,32a2dca1-8b06-406d-a955-52768ad5971c,27/08/2023 18:53,30/08/2023 10:00,30/08/2023 10:01,30-Aug-23,KAUSHAMBI,Books & General merchandise,342,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
5ed62cf7-2e38-4f9e-ba5a-0e82c3de5912,Inbound,Refund Related,Refund Related Issues,,d00fc76a-d73b-469a-acac-7878d9aec86f,,30/08/2023 14:46,30/08/2023 19:56,30-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
cdc40be1-463b-47df-bf0a-26c15e807286,Outcall,Order Related,Invoice request,,1d101b87-4ab5-4a36-abfa-60c0af23bda6,,30/08/2023 17:21,30/08/2023 17:26,30-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a981a7d2-13d1-4ba5-976c-6426f7f7f312,Inbound,Returns,Missing,,2e50dfe9-114c-4bb8-a079-730fd3795b1f,,29/08/2023 22:21,30/08/2023 07:06,30-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
15134a27-6b22-4d11-977d-103cff736a64,Inbound,Returns,Return request,,f055560a-ee7d-4c31-8fb2-f0b6fa29bb6e,,30/08/2023 00:55,30/08/2023 00:57,30-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
4f2d5517-8130-4c00-b1db-02f9e5d3b92e,Inbound,Order Related,Order status enquiry,??????????,8c9f8b07-6a01-487f-8d99-a74b0355a085,,30/08/2023 08:56,30/08/2023 08:59,30-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
3a9671f5-8fdc-4c6b-bd0b-235ec30f9ad1,Inbound,Returns,Damaged,,f8810b83-fddb-419d-aa41-586e2c978d2d,,30/08/2023 14:19,30/08/2023 14:20,30-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
ea71ec88-4d18-4532-a08c-e56cedc7571d,Inbound,Order Related,Order status enquiry,"Suggestion will be applicable when product is delivered, so solution is based upon delivery.To request call back is not simpler ",5cd2047d-6b0d-4dd8-b2f3-dd9916c659d9,,30/08/2023 15:38,30/08/2023 15:52,30-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
22032072-ba10-4d50-be82-f714de73137c,Inbound,Order Related,Delayed,,b94d40e7-6a17-4bff-94b3-76ba11c57e5f,,30/08/2023 15:46,30/08/2023 15:48,30-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
fa80d355-ee16-4722-960c-f40e7e0374d9,Outcall,Order Related,Installation/demo,Very baad,6ca9dff4-c390-42e1-9ae6-99f9c163f99e,,30/08/2023 17:59,30/08/2023 20:39,30-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
c9be03fb-d4ac-4e23-b9f1-f93f40c974e8,Outcall,Shopzilla Related,General Enquiry,She done a good job i appreciate it,668248c1-283c-4792-aff8-41f971117444,,30/08/2023 21:15,30/08/2023 21:18,30-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
4c9fd082-fcd6-45fc-b5ad-fb06e5ca0644,Outcall,Shopzilla Related,Shopzila Premium Related,,b797f946-f74b-4780-9a9e-1e00b48883b8,,30/08/2023 19:38,30/08/2023 19:40,30-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
1eda75f3-a8e8-4395-9eb7-1659dfe878d0,Outcall,Order Related,Installation/demo,,5650ed20-529b-497f-9ed7-dc6639f2a386,,30/08/2023 21:03,30/08/2023 21:16,30-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
eb9c38cd-9cc6-4785-9ada-2953165624eb,Outcall,Refund Related,Refund Related Issues,Bbh,cefe96ed-77d3-409a-9138-f390704ef59f,11/08/2023 20:34,29/08/2023 19:30,30/08/2023 00:11,30-Aug-23,SURI,LifeStyle,965,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
57decb5b-a85d-4205-be0c-211680ace6b1,Inbound,Returns,Missing,Thank you ,591af931-bf9f-443b-b756-662faba78e4d,,30/08/2023 11:48,30/08/2023 12:05,30-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
422fb5c4-3cf9-4f70-bf78-6fe2f6ea9b96,Inbound,Returns,Reverse Pickup Enquiry,,a498d1ce-10ca-4cfe-875b-27dd3c295028,,30/08/2023 14:12,30/08/2023 14:35,30-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,1
e2e3c391-5ddc-47d7-b790-1d556956eec2,Inbound,Returns,Return request,,c0c4c02e-1a2e-4b9b-859a-0e6446e759d8,,30/08/2023 23:32,30/08/2023 23:35,30-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
6fe3e46b-e251-4da2-afbb-dd30ffed0099,Outcall,Returns,Service Centres Related,,030aa0cb-2207-46fc-a2e7-5bdbc9f16d39,02/05/2023 12:16,30/08/2023 17:54,30/08/2023 17:55,30-Aug-23,SUNDARGARH,Home,1099,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
7312b1d4-fa88-4e49-a3c5-fadb201cdfbb,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla suporting agent and parcel agent service not good Shopzilla shopping not good,5de613aa-a6c3-4efa-9925-bb4fe116f985,,30/08/2023 06:30,30/08/2023 09:37,30-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,1
de94611f-5e6f-4e4f-8f59-24cad2118045,Inbound,Shopzilla Related,General Enquiry,,4b7009a6-9f5c-40fe-8918-1d8b37d76de7,,30/08/2023 10:16,30/08/2023 10:19,30-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
0f3985ec-6f3f-4086-b4b8-0f9df8017d09,Inbound,Cancellation,Not Needed,Nice ,c790c85e-f8aa-40e1-a287-202ac398458d,,30/08/2023 10:39,30/08/2023 10:43,30-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
44d86951-776e-4ad6-b08f-e04e33f3f02f,Inbound,Feedback,UnProfessional Behaviour,  bless u ... please solve my issue and support me for my treatment as soon as possible. ,1b54cde7-a83d-4281-865b-22b5c1133928,16/05/2023 01:12,30/08/2023 22:48,30/08/2023 23:01,30-Aug-23,BERHAMPUR,Home Appliences,31490,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
0eb5b1de-92b3-44a1-a3fe-b7f922fd58fa,Inbound,Returns,Return request,,021c1d11-335d-4687-ad5a-697645cd1e4e,15/08/2023 15:45,30/08/2023 07:17,30/08/2023 07:25,30-Aug-23,PUNE,Electronics,1599,,Jared Scott,Zoe Yamamoto,William Kim,On Job Training,Morning,5
a2461060-c1d5-45db-a631-074ad5081cf2,Inbound,Order Related,Seller Cancelled Order,Thanks ,7fd9d1f1-62c1-4ad3-8aa5-e2d12d9ea882,,30/08/2023 09:15,30/08/2023 09:25,30-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fe6c1fba-cff7-4f87-b28b-3b35313b71e0,Outcall,Product Queries,Product Specific Information,,89eb4774-7e44-4ce7-acbc-4bcb11bed3be,,30/08/2023 16:17,30/08/2023 16:19,30-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
2ad9b9bf-1f81-4fa3-bb54-aa3c868f6f1a,Inbound,Order Related,Delayed,,f2f94251-85bc-4015-af9d-613790796ade,,30/08/2023 14:56,30/08/2023 14:57,30-Aug-23,,,,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
44babe94-430e-49cc-b611-81a0cec1cd25,Inbound,Returns,Fraudulent User,,8e350a44-4fac-4f14-b5d6-7539b786f236,,30/08/2023 12:04,30/08/2023 12:07,30-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
ee280701-1fcf-4cd1-a073-a42e27dbdca5,Inbound,Returns,Return request,,170b3124-635a-4a02-adfe-81651612ee53,,30/08/2023 23:23,30/08/2023 23:26,30-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
f6060692-b82d-48b6-972b-6e97870e426b,Email,Refund Related,Refund Related Issues,,8fa91006-0c1b-4cdc-8c9b-7e9b1c8e3e02,04/08/2023 20:17,29/08/2023 18:25,30/08/2023 09:12,30-Aug-23,CHENNAI,Electronics,2199,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,1
db330407-3a9e-40e3-82bd-f54558cf1436,Outcall,Order Related,Order status enquiry,,7d4c5487-cf33-4313-87c6-afde486912b7,22/08/2023 12:05,30/08/2023 21:04,30/08/2023 21:06,30-Aug-23,SHAHDOL,LifeStyle,284,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,1
16233866-03f6-4c32-a7e2-aeb2177a34b4,Inbound,Returns,Reverse Pickup Enquiry,Very Good costomers service ,0a4eea1f-13b6-4e5f-a51f-9e0f93caa202,,30/08/2023 13:19,30/08/2023 13:24,30-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
eda541fd-5e9d-4bf7-bb51-32c33045a7f7,Inbound,Order Related,Delayed,,e837be10-886a-40ef-9d09-2a09b53355a7,,30/08/2023 11:56,30/08/2023 16:12,30-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
c820b9fc-8fdc-4715-885e-45631ec5bf46,Inbound,Product Queries,Product Specific Information,,576e93ef-67a8-45c7-aa1b-c01b3ce28ead,,30/08/2023 09:00,30/08/2023 09:02,30-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
7e4c8f7f-f458-4bf0-a27e-730a14692f86,Inbound,Returns,Missing,,e1de1e94-af2f-4a05-af4c-32200d5b0a2f,,30/08/2023 11:30,30/08/2023 11:39,30-Aug-23,,,,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
38388bff-d1a5-451a-b7b9-47ba57c4081a,Inbound,Returns,Missing,,aa8064fe-9585-4ae4-b2f0-8b3dae1d2e43,,30/08/2023 15:07,30/08/2023 15:12,30-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
87a34578-2143-4586-9643-7fe355f70429,Inbound,Order Related,Priority delivery,,4d5ebdeb-5183-4d33-8d9b-483c8c12a8bc,,30/08/2023 15:44,31/08/2023 12:45,31-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7056674f-92cb-4877-a6cb-5cda2f3a148f,Email,Returns,Service Centres Related,Fake customer executive given details...fake products Shopzilla dilivered to customer ,b7f75a6c-f80a-4e87-970e-8371cc043fbc,,31/08/2023 13:19,31/08/2023 14:37,31-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
7535e4be-765f-418a-8dda-1b4648efcae8,Inbound,Order Related,Order status enquiry,,cab103ce-326d-4318-ae68-1dd0da989142,,31/08/2023 14:24,31/08/2023 14:25,31-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
91f56660-5c65-4c12-8d5b-c37b3ae70caf,Inbound,Refund Related,Refund Enquiry,5,51fae337-404e-4c81-9bcf-0e2a10814b15,,31/08/2023 19:44,31/08/2023 19:46,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
21e60303-ff5b-403a-b5a4-026a4d5609ce,Inbound,Refund Related,Refund Related Issues,,86793b34-900c-49dc-a3c9-0a7e99e5e30b,03/08/2023 16:47,30/08/2023 14:32,31/08/2023 17:05,31-Aug-23,BIKANER,Affiliates,413,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
8a84a84b-7547-407b-9db5-a58aa7d2264a,Inbound,Refund Related,Refund Enquiry,Good talking with me,85f03837-2e45-4ddb-9537-57fb480dcba9,,31/08/2023 21:31,31/08/2023 21:33,31-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
266f45ee-7866-4c68-9b66-3aba92efd619,Outcall,Order Related,Order status enquiry,Best helping ,bca84525-f7ae-42e0-ba33-24a9a4b25dba,,31/08/2023 20:35,31/08/2023 20:36,31-Aug-23,,,,,Joshua Bradshaw,Carter Park,Michael Lee,31-60,Morning,5
96829c27-f912-4027-86ed-e47e0e0b1d23,Inbound,Order Related,Delayed,,2dfeefb8-9a49-4fe2-90ab-4e863ce76ea2,23/08/2023 22:47,31/08/2023 23:31,31/08/2023 23:32,31-Aug-23,PUNE,Home,179,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
d3b3779a-aedf-402d-a28c-e61307c8fe60,Inbound,Order Related,Order status enquiry,Very nice,e1448c5d-b41e-4b09-924a-044f117e0af2,,31/08/2023 18:12,31/08/2023 18:59,31-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
830781ef-4d88-42c7-93a5-3f37e9754a23,Inbound,Payments related,Wallet related,fast call fast resolve problems iam so happy,b87e9e10-5c83-44a4-b349-c68ea862231f,,31/08/2023 20:27,31/08/2023 21:48,31-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
a513e6b1-13f9-40e4-9411-93d0c1c8140f,Inbound,Order Related,Order status enquiry,,45cc00e5-a6cb-4391-aff8-b83c73a20875,,31/08/2023 13:32,31/08/2023 15:55,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
217bdf32-170d-4f67-bbfb-e15ee2299d0d,Inbound,Payments related,Online Payment Issues,,5de62923-8d38-414e-b3d9-17b334d4d215,,31/08/2023 14:43,31/08/2023 17:31,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
4e6b7ca3-a62a-4ab7-be58-cb1749a0dca4,Outcall,Payments related,Online Payment Issues,Products showing sometimes available and sometime bot,fc39d390-4f09-4379-93df-c1dd3a9f5000,,31/08/2023 14:35,31/08/2023 14:39,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,4
2e839b81-8526-4a3e-8393-567eb34052b3,Inbound,Returns,Missing,,81554d50-d3f5-433c-807b-52e23b269666,,31/08/2023 14:44,31/08/2023 15:15,31-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
f6787c8c-7271-48ab-9fa0-70112bd57b9e,Outcall,Refund Related,Refund Enquiry,,00970988-bb37-4cd9-9ab8-1c5bc24ba7dc,,31/08/2023 19:40,31/08/2023 19:50,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
45e12e2b-08af-4cfc-bb87-6b2b91fe5dc8,Inbound,Cancellation,Not Needed,Payment mode not showing ,cf498527-14d6-4fdf-8640-2093a6e58c5c,,31/08/2023 20:05,31/08/2023 20:05,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
66dfb261-25b6-43cd-93fa-0d2e8270dc4e,Inbound,Order Related,Order status enquiry,Not ,ef014dea-572f-4419-aa34-1b303e944d79,,31/08/2023 08:44,31/08/2023 16:00,31-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d66284d5-038d-40f4-97bf-54896cdfd582,Inbound,Product Queries,Product Specific Information,,f971e3a4-75c4-4e2b-b8a6-840bfcc9c441,,31/08/2023 11:08,31/08/2023 12:51,31-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fc7d796f-c1ad-493c-953c-f03238e36cc2,Inbound,Order Related,Installation/demo,,96e958c2-dbf8-493a-b56f-9f0816fbd7f8,,31/08/2023 19:13,31/08/2023 19:32,31-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
782e9e1a-b747-4bcd-808b-76ced6b5c9d1,Inbound,Order Related,Order status enquiry,,eb14e187-60bb-4e95-b005-e0fbcba98272,,31/08/2023 09:02,31/08/2023 14:49,31-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
aff3f8ad-23fa-495c-b1d6-b4a14eb4ce39,Inbound,Returns,Fraudulent User,,cf5c5d40-c789-4b51-b76d-4021530fd18c,,31/08/2023 09:53,31/08/2023 17:31,31-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,4
8469fe00-7f3a-42e4-8a33-c8f2a4731284,Inbound,Returns,Reverse Pickup Enquiry,,65c4590c-3c5f-4fac-ba5a-040aee546b8d,,31/08/2023 11:40,31/08/2023 13:56,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
fb508328-d50c-449e-9edf-89935c6ed380,Inbound,Order Related,Delayed,,5e5e5338-50ba-401f-bc0d-1de868d8d78e,28/08/2023 10:53,31/08/2023 12:41,31/08/2023 12:52,31-Aug-23,BHIWANDI,Mobile,15999,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
7f8b4474-a84d-4344-be29-f8220d91174d,Inbound,Returns,Return request,Nice ,3862584e-60e9-436c-904a-6ecc6e75a87d,,30/08/2023 13:54,31/08/2023 01:10,31-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,4
20997a83-1fd7-4829-b93b-5f6bc4fa76d1,Inbound,Returns,Reverse Pickup Enquiry,,2e8b0a99-c3db-404e-ba44-aee9ae788883,,31/08/2023 07:21,31/08/2023 11:56,31-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,5
e665a6f0-2b2b-4723-8627-f5eadfcaf95f,Inbound,Returns,Return request,,7fff0d5e-d157-4dfc-8188-c31caa64e9d5,,31/08/2023 11:02,31/08/2023 11:03,31-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
408677cb-f33f-46fe-b3b7-1e4c424c90bb,Inbound,Order Related,Installation/demo,,278800b3-e63e-4202-b3c7-9e6be850ad23,,31/08/2023 19:53,31/08/2023 22:39,31-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
bb355601-0112-41ba-ac37-e9b55f4b4836,Inbound,Returns,Reverse Pickup Enquiry,,9e233fd1-7e77-464e-8f10-c80579f0857b,13/08/2023 13:33,31/08/2023 11:38,31/08/2023 11:51,31-Aug-23,PUNE,Home Appliences,598,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
46633372-31e9-4146-8bb6-3f9b988bd128,Inbound,Cancellation,Not Needed,Thanx,030c3d6d-18cc-4ef3-aeb7-e1022ec2f36f,,31/08/2023 16:23,31/08/2023 16:28,31-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bc307908-0170-48e4-9ea7-36fcd00873cf,Inbound,Returns,Reverse Pickup Enquiry,,242396b9-65e4-4480-9e1f-e09e37d18bb1,,31/08/2023 07:02,31/08/2023 07:28,31-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,4
1a0a4fbe-6703-4043-bb2d-766e43cde9ce,Inbound,Order Related,Customer Requested Modifications,,8b199f6c-d4ce-4a4d-9dbf-af76e9f1aa13,,31/08/2023 09:44,31/08/2023 11:24,31-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,1
bc5d7784-48e7-40b9-92c9-1e08ee879310,Inbound,Returns,Fraudulent User,Good,d9f6ba4f-6fd7-4ebc-a71c-b691470680eb,,31/08/2023 18:19,31/08/2023 18:23,31-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
14feeb53-813b-48de-8611-51e63bd33c1b,Inbound,Order Related,Delayed,,7808893e-5082-4696-98e6-e396f581df0f,23/08/2023 06:15,31/08/2023 09:07,31/08/2023 09:09,31-Aug-23,GHAZIABAD,Home,899,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
0af514a6-da1a-49cc-9d17-421dc707f69f,Inbound,Shopzilla Related,General Enquiry,PITAMBAR pirtam,f8c48742-f9c8-4df4-b163-c1a727bad6d2,,29/08/2023 16:43,31/08/2023 15:57,31-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,3
5ddb8461-f825-45d5-872b-763e14fef228,Inbound,Order Related,Invoice request,Great talk I m very happy,1c7fd680-7cfc-4520-b07a-8330a45d1350,,31/08/2023 11:16,31/08/2023 11:26,31-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
2d037171-c2ed-481e-887d-51a42bec2891,Inbound,Returns,Return request,  helpful answer .I am very happy ,4b71ddbf-c5ec-4f5e-b76e-2c573728713d,,31/08/2023 15:52,31/08/2023 15:56,31-Aug-23,,,,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
bc1a7c26-81d1-4165-a2f7-0d84e6f9e5b8,Inbound,Returns,Return request,,cb478363-8f4e-48ec-b644-8a52b1aa1813,,31/08/2023 12:34,31/08/2023 12:41,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
1038a9b5-6ddd-47b4-9be1-bd463c511949,Inbound,Returns,Reverse Pickup Enquiry,,f8bd59ed-4c72-4009-821f-a8b3259f34da,16/08/2023 20:32,31/08/2023 09:35,31/08/2023 09:36,31-Aug-23,NEW DELHI,Electronics,2400,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
7c8919e5-956c-4fd2-ac02-d1bfe6280cef,Inbound,Returns,Exchange / Replacement,,7474a50d-3b74-4e16-9c02-31e8c91b7323,,31/08/2023 10:04,31/08/2023 10:08,31-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,4
55cb759e-1803-499a-b088-9724a9eb1e8d,Inbound,Returns,Reverse Pickup Enquiry,Complete worst experience feom Shopzilla this time. ,11fd9ea7-647b-4092-bbf9-1a8ab37919bf,,31/08/2023 22:27,31/08/2023 22:45,31-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
ae4424b7-0d1d-4918-bf29-e3f06395c287,Inbound,Feedback,UnProfessional Behaviour,Very good,2ec1bdae-82da-4a7a-9c33-fa1c34f5812e,,31/08/2023 19:15,31/08/2023 19:40,31-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
c46d886b-7fb3-4931-8de2-65917b1c3ef1,Inbound,Order Related,Delayed,Super Mario ,633cb0a4-90ee-4b7e-85ef-3339a6df4c21,24/08/2023 11:19,31/08/2023 11:38,31/08/2023 11:40,31-Aug-23,LUCKNOW,LifeStyle,251,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
ac4e675f-20ca-4987-ad96-2cf3ee60a14f,Inbound,Refund Related,Refund Related Issues,Not good ,ec56644d-659f-4573-b6a7-9390cdaa6383,,31/08/2023 14:06,31/08/2023 14:14,31-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
9dc38006-55a6-4107-b8e8-99d4852e66d6,Inbound,Returns,Fraudulent User,My issue is not getting resolved and only getting extension of dates.,b7767126-147c-467e-a470-4801edb194fb,,30/08/2023 14:56,31/08/2023 18:58,31-Aug-23,,,,,Jesse Shaffer,Ethan Tan,John Smith,>90,Morning,1
8e6f3b73-0354-4ca7-a673-3b888761b1bd,Inbound,Returns,Fraudulent User,,798c3310-b901-4212-8136-2d3e5757bab5,,31/08/2023 12:38,31/08/2023 18:11,31-Aug-23,,,,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
178145cf-f53c-4c66-ac86-e717027d0c57,Inbound,Order Related,Customer Requested Modifications,,4e82b655-b3ab-47e1-86c3-37680b69240a,,31/08/2023 08:43,31/08/2023 08:51,31-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,4
235b9206-0f7d-4531-9aba-a668cb52e6d1,Inbound,Order Related,Order status enquiry,,ae0504b0-40d1-4521-91d0-c710f1c98134,,31/08/2023 16:49,31/08/2023 16:51,31-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
c3d89255-dfc6-4ba6-872d-60c492fda2d7,Inbound,Returns,Reverse Pickup Enquiry,Not solved my query bad customer care,a10713fe-2fd1-4528-90f4-03f1d11ad5ef,,31/08/2023 17:19,31/08/2023 17:24,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,1
6e0fcae2-6080-451e-a0cf-1a5f2ceaab3b,Inbound,Returns,Reverse Pickup Enquiry,,1ce5aa8c-1fcf-4f89-b549-f51ad5363fbf,,31/08/2023 14:14,31/08/2023 16:06,31-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,4
1e115b22-b60d-49cf-b5ad-c94b576c70f4,Inbound,Order Related,Delayed,,4c93cd42-71f6-455e-b8a8-5adc83792060,,31/08/2023 08:25,31/08/2023 20:37,31-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,4
122631d9-41e4-4167-989a-cc1e69f9efcf,Inbound,Product Queries,Product Specific Information,,3e9e9fb9-fb01-4274-9c14-39b81e783d5c,,31/08/2023 19:15,31/08/2023 19:23,31-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
363d0a66-2e05-4608-9506-000023323ab0,Outcall,Payments related,Online Payment Issues,,c725cbf1-52e2-4f96-a538-ef4bc44abfb7,,31/08/2023 19:36,31/08/2023 19:38,31-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
da43913d-a4b8-4fa3-b448-a0eb79897c06,Outcall,Returns,Fraudulent User,Very good person I ever talk in Shopzilla ,8af20144-062a-4a32-913b-db61260479cf,,31/08/2023 11:53,31/08/2023 11:57,31-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
0b6a7aa3-da6a-47c9-aae0-b5b4aa1ee24d,Inbound,Order Related,Order status enquiry,,bb059dc5-4d70-4413-a12a-2a831d5ecab4,,31/08/2023 13:52,31/08/2023 22:27,31-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
df6ddebc-7057-4bbc-8cdd-b8189fd77953,Inbound,Shopzilla Related,General Enquiry,Thanks,50e3d390-029f-4274-96ec-9d62788edfcb,,31/08/2023 21:09,31/08/2023 21:16,31-Aug-23,,,,,Erin Kemp,Ava Wong,William Kim,On Job Training,Evening,5
fecd1c02-e3f2-4cbf-93c7-b99f700aa72f,Inbound,Cancellation,Not Needed,,2d45cd33-9e85-4085-a26e-d111694c9e8f,,31/08/2023 16:50,31/08/2023 16:50,31-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
909f2b70-dde2-4805-9d63-8fac1ec62770,Inbound,Refund Related,Refund Enquiry,,ecfe7492-497a-4bbf-8760-1b09bc7588b5,,31/08/2023 17:35,31/08/2023 17:40,31-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,4
22287d5a-9839-40e4-aad4-d194e5e6c869,Outcall,Returns,Wrong,,d38c9ff5-7876-4063-aca9-8f58ce4becdf,,31/08/2023 19:21,31/08/2023 19:30,31-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
1a7f3e84-24fd-443e-b956-5a80c2641948,Email,Order Related,Delayed,Good ,8ab5b84a-ac8c-4842-9178-cb67d9279425,25/08/2023 17:41,31/08/2023 15:27,31/08/2023 16:35,31-Aug-23,MUMBAI,LifeStyle,449,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
80ab606a-2c0b-495b-b810-0f4c1c4aeef9,Inbound,Returns,Reverse Pickup Enquiry,,b73aece3-18c6-4df8-b980-b1591b68d278,,31/08/2023 17:49,31/08/2023 17:51,31-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,3
25ddfc43-ae35-479d-956c-3d682aa556b2,Inbound,Returns,Reverse Pickup Enquiry,,f818ebda-2a8b-43cb-9fc9-3e0f5a051c44,,31/08/2023 10:17,31/08/2023 10:29,31-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
b3004319-4674-4f93-8a75-1a1d97fc54ee,Inbound,Order Related,Installation/demo,,67e1f80b-8fec-41e7-b5f8-eb444c76d059,,31/08/2023 17:21,31/08/2023 17:30,31-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,5
da3baad7-fa00-4f13-ad1c-e1e4ca391bc3,Inbound,Order Related,Order status enquiry,She...is... good...person...  .really...nice... Communication...skill...Thank...you...,51a5563d-7f77-43ca-ab19-ee105316c2b2,26/08/2023 08:14,31/08/2023 20:47,31/08/2023 20:48,31-Aug-23,THANJAVUR,Mobile,14999,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
cb081b36-106b-4c48-a1ea-aa8c81486878,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is totally fraud app ,ff55b39d-481a-4921-aa47-6bc39074e92b,,31/08/2023 12:28,31/08/2023 12:43,31-Aug-23,,,,,Steven Nelson,Mia Patel,Olivia Tan,>90,Morning,1
56fa717d-f1e1-49c2-8dce-ffeedb0abde7,Outcall,Payments related,Online Payment Issues,Nice ??,88d05794-c2dd-489d-ab45-c26ff97dc5a2,,31/08/2023 19:05,31/08/2023 19:07,31-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
aadfbb3c-1155-4483-8dab-2c0b65326aab,Inbound,Returns,Exchange / Replacement,Your delivery agents are fooling customers in name of quality check during exchange ,8382e4f1-9cbd-4520-a627-2ba88a938b63,,31/08/2023 11:54,31/08/2023 15:24,31-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,1
7215fb10-15cd-45fc-b30a-2dab5071e8d2,Inbound,Returns,Return request,,b782d690-4523-489f-be3a-8d598db5c64a,,31/08/2023 21:34,31/08/2023 21:37,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
e9a7d2fe-4a14-42a9-8af7-f252dda09801,Inbound,Returns,Reverse Pickup Enquiry,,426bb6b5-19d4-4186-94f4-39f2f9998164,,31/08/2023 16:48,31/08/2023 17:39,31-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
13302117-2e7a-4337-baf0-dc8983f34a39,Outcall,Product Queries,Product Specific Information,,803d0b7f-4b12-4898-a82c-e423886c6ea8,,31/08/2023 10:54,31/08/2023 10:55,31-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
41a21dda-2226-4057-9b8f-3ac22b788adc,Outcall,Returns,Service Center - Service Denial,Executive provide both numbers are not reachable. Poor service ,704bd70f-d64b-4fe6-82a2-8981d8eba0cb,,31/08/2023 17:15,31/08/2023 17:17,31-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,1
959ebefe-4f70-482d-9f54-4b649293c3dd,Inbound,Shopzilla Related,General Enquiry,,3dbcda56-4db8-4b04-a2cc-8aff35ff63c9,,31/08/2023 10:30,31/08/2023 10:37,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
00a46cdd-950e-4f53-900f-dab9131ecb68,Outcall,Returns,Return request,,e7ebc2b9-4974-465d-a75e-1e79cb64d0b1,,31/08/2023 13:49,31/08/2023 16:02,31-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
296a3788-8ed9-46e3-b107-76eea62c0559,Inbound,Returns,Reverse Pickup Enquiry,,50d8508a-bcde-469a-967c-691acf852981,,30/08/2023 14:50,31/08/2023 08:14,31-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,4
bbee466c-e6b4-49bf-8e73-32e228a2221a,Inbound,Returns,Reverse Pickup Enquiry,,4144b814-386a-4b2f-8db1-0dd75dbb4709,,31/08/2023 16:45,31/08/2023 16:48,31-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
fc685296-4ff9-4aae-9f07-c511d842db6c,Inbound,Returns,Fraudulent User,,0b2c2258-716e-4d87-b3e6-70138075b474,,31/08/2023 19:30,31/08/2023 21:00,31-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
bfc3944d-ceed-499a-90e6-173061b9a0ed,Email,Order Related,Delayed,,077f3f47-3c57-480e-9d77-bd3bdfe2446d,14/07/2023 14:28,31/08/2023 10:39,31/08/2023 12:09,31-Aug-23,MOTIHARI,Books & General merchandise,126,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,1
fdb3f56c-2362-4e1f-8573-d0c5216b5ed5,Outcall,Returns,Reverse Pickup Enquiry,,161bfc1a-3759-47f8-941d-66528369f98a,,30/08/2023 17:36,31/08/2023 12:19,31-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
7fa6f202-4251-4ba4-9db7-5aa1ec0108cc,Outcall,Returns,Reverse Pickup Enquiry,,7cc8bd59-8d62-42d3-a97f-4f28e4690c31,,31/08/2023 20:40,31/08/2023 22:43,31-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,5
7ec2ac6d-de1e-4785-b2a6-1461ee22a9a6,Inbound,Returns,Return request,,de8c41c8-429d-4f6a-b33d-4408b5a22d8c,,31/08/2023 20:59,31/08/2023 21:07,31-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
e8b28695-bbc2-4ae8-a306-69509e3201a3,Inbound,Order Related,Order status enquiry,Very good,f89b0880-4ea2-4e19-94d1-e289bfe6e4e0,24/08/2023 07:26,31/08/2023 12:40,31/08/2023 12:48,31-Aug-23,ALLAHABAD,Affiliates,107,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
a514adcb-3287-40e5-bfc3-5ae5082bac35,Outcall,Returns,Wrong,,93566912-5b44-4c69-94e6-724b1feaf945,,30/08/2023 17:54,31/08/2023 06:53,31-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fe33df6b-db57-463f-9946-bb9d9608d01b,Outcall,Cancellation,Not Needed,,6463b7a4-6e97-4db2-8823-66b60db8aee5,,31/08/2023 12:41,31/08/2023 12:47,31-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
86dc1835-f3d8-48c7-9b5c-2f50eff4f75c,Inbound,Returns,Missing,Good,8c64323e-f0a9-435e-80ae-347ea300ebc0,,31/08/2023 18:43,31/08/2023 18:46,31-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a331af5a-a03a-4ba9-9e40-77aedbe9cdd9,Inbound,Feedback,UnProfessional Behaviour,,58bc1e1b-1d49-4fbc-a8cc-104c7009296f,,31/08/2023 15:21,31/08/2023 15:25,31-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,4
dd740eaf-5085-4ba8-957b-e2a41fb813a1,Inbound,Returns,Reverse Pickup Enquiry,,fbb34103-9d75-45f2-b02a-aa66c0a71aad,,31/08/2023 11:09,31/08/2023 11:30,31-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,4
26d18fa1-f05e-4c47-a1c3-8f9f1ce1cf48,Inbound,Returns,Fraudulent User,,b529ad51-113b-47ad-bc75-2c0d286aab2d,,31/08/2023 11:34,31/08/2023 11:38,31-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
1bd6241c-4166-4114-b390-a08a339caa41,Inbound,Payments related,Payment related Queries,,0a7ba39f-bc1b-4dec-b05f-db4e1ad2d896,,31/08/2023 16:50,31/08/2023 19:59,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,2
caa01d00-bb04-4291-a011-5a1287ee1c86,Inbound,Order Related,Installation/demo,,0c66941a-0478-4890-a6b3-c4e464f27fe5,,31/08/2023 10:46,31/08/2023 11:02,31-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
ffce921d-c11c-4b77-940a-530f45a7701d,Inbound,Feedback,UnProfessional Behaviour,,5e7be7d5-1505-4ebd-8e58-fed5750ab0a0,,31/08/2023 11:16,31/08/2023 11:16,31-Aug-23,,,,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
6540c24b-842b-4ef5-ae27-de6ce9e2357f,Inbound,Shopzilla Related,General Enquiry,Good,4043d798-9ff6-4564-894e-0b6fa50aadeb,,31/08/2023 08:58,31/08/2023 09:04,31-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
a7000307-8827-49cf-9e7c-55b38bd59bef,Outcall,Returns,Return request,Improve customer contact service,9a14c71c-fe37-4082-a59c-10114a0be44e,,31/08/2023 15:07,31/08/2023 15:15,31-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
615af8c4-01a9-428d-bcb1-8644f8a195df,Inbound,Shopzilla Related,Shopzila Premium Related,,e55c04ed-66a5-4a8e-8b07-1994b21bc7db,,31/08/2023 16:28,31/08/2023 16:29,31-Aug-23,,,,,Brian Williams,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cc385313-d00e-47eb-ba54-21a15dfda749,Inbound,Shopzilla Related,General Enquiry,I am very happy,fdabc3d5-f272-446a-bbe0-5a8ae74faf62,,31/08/2023 23:48,31/08/2023 23:50,31-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
d99d8c6e-d70b-429b-904f-cea65f33c9d9,Inbound,Returns,Service Centres Related,,1408ec7c-81c7-41c2-8dad-4f3e52f5f9d4,,31/08/2023 00:27,31/08/2023 00:27,31-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,4
6ffe5d37-8a30-4746-b612-d2e07dce89a1,Inbound,Cancellation,Not Needed,Good ,4db98949-1247-4881-aac7-55fdaf2ecada,,31/08/2023 10:12,31/08/2023 10:26,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
237d1458-0262-44f4-8bc2-ab57c1e706c2,Inbound,Returns,Reverse Pickup Enquiry,Good communication skills ,2e8b6d3b-4471-4c05-a7b6-96c5738ec289,,31/08/2023 22:49,31/08/2023 22:52,31-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
37fc91f4-fab9-452e-8452-64b7e98ef4e3,Inbound,Order Related,Delayed,,b852af32-ec1a-4028-8a2b-bed10a0cef9d,20/07/2023 08:24,31/08/2023 20:21,31/08/2023 20:36,31-Aug-23,MUZAFFARNAGAR,Books & General merchandise,129,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,5
d6018cf2-67da-429c-88ae-4214fe16110f,Email,Returns,Reverse Pickup Enquiry,?? ????? ?? ?????? ??,066e80ac-550e-441a-8dc5-dd5ac469c6c1,,31/08/2023 12:02,31/08/2023 15:35,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
5105dc71-2ab3-4143-9d73-381888bae592,Inbound,Refund Related,Refund Enquiry,Optimization of options placed in app... required to simplify things ...I wasn't able to find wallet since so many days as it was in settings,37a35046-cdda-4822-878c-a12cbd748be1,04/08/2023 16:09,31/08/2023 19:28,31/08/2023 19:30,31-Aug-23,GANGTOK,Books & General merchandise,365,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,3
28f5f2da-1592-4334-9e8d-e6c815c73f2f,Inbound,Order Related,Order status enquiry,,b90c574b-47a4-4b32-9818-7a1892357c39,19/08/2023 23:09,31/08/2023 20:20,31/08/2023 20:25,31-Aug-23,HYDERABAD,Mobile,11999,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
0eb7d2a2-bde2-44a8-9462-2c733357e2bc,Inbound,Returns,Fraudulent User,Good service,928ce756-a2fd-4a4e-9f8b-4206b4e01b3c,,31/08/2023 11:37,31/08/2023 11:41,31-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
c9d67372-f45a-4870-8402-d053a12aea9f,Inbound,Payments related,Online Payment Issues,,dbdf283f-a1de-41c2-9560-44298d52aff1,,31/08/2023 16:29,31/08/2023 16:44,31-Aug-23,,,,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
0a51a75a-4e83-484d-b4d0-062ca01c2e98,Outcall,Returns,Missing,,d2b2e1b5-3dbe-493e-915a-2367133ea613,26/08/2023 02:59,31/08/2023 00:43,31/08/2023 02:22,31-Aug-23,BANGALORE,Books & General merchandise,582,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
d42d8284-f757-46aa-ab2b-00637fd95da0,Email,Returns,Reverse Pickup Enquiry,,9d343d62-8f83-4979-ae3a-d318f5d48d25,13/08/2023 23:17,31/08/2023 18:23,31/08/2023 18:58,31-Aug-23,BIHAR SHARIF,Electronics,1799,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,3
2bf631ea-3eeb-4597-9373-a657ffeb1b81,Inbound,Refund Related,Refund Enquiry,,7d9d1e2c-c378-466a-bad0-89527f2873e2,,31/08/2023 20:57,31/08/2023 21:17,31-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b093bd99-4ac1-4949-9afa-fe9a943a6f6b,Inbound,Returns,Reverse Pickup Enquiry,Good job ,715d4422-7419-4e92-8a22-9391b87c5511,,31/08/2023 06:27,31/08/2023 06:27,31-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
3c3d919b-9934-4799-b053-3f267863ab80,Inbound,Returns,Service Centres Related,Good ,a2860f2d-b3f4-456f-a187-8798937aab35,,31/08/2023 17:38,31/08/2023 18:22,31-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d19e0a2e-55c9-46bd-a748-32d233128940,Inbound,Returns,Fraudulent User,,719297da-2394-4ec1-aeaf-999401eb2869,,31/08/2023 10:20,31/08/2023 10:22,31-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,5
5720947b-4bdb-49c3-88b6-5074fa210521,Outcall,Shopzilla Related,General Enquiry,,a2e5803f-56ef-48c3-bf6f-79a6d5462817,,31/08/2023 10:42,31/08/2023 17:11,31-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
7cecbafc-6912-4a1a-aa18-3376e531515e,Outcall,Returns,Reverse Pickup Enquiry,,7ae8a4da-13da-471e-9598-5fe795c400d7,,31/08/2023 13:59,31/08/2023 14:01,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
90402f48-9839-4bb3-9404-1830d3726953,Inbound,Returns,Service Centres Related,,bf6c1376-5935-4ef6-be8a-d20077ae5877,31/08/2022 17:04,31/08/2023 12:16,31/08/2023 18:21,31-Aug-23,KANDI,Mobile,1099,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
4c0f8834-97ce-458c-adb7-82ccac11971e,Inbound,Returns,Service Centres Related,,5712d8d1-3a4c-4e5a-8d79-3e1e3ca7c3aa,,31/08/2023 14:10,31/08/2023 14:11,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
3542ad2c-7930-44a6-80a9-8b4d8ad8c80f,Inbound,Shopzilla Related,General Enquiry,,866decfc-1d88-491b-8fe7-ab8947adb327,,31/08/2023 17:13,31/08/2023 17:59,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
e982937d-1018-4620-be4a-8257c6d07d1e,Inbound,Returns,Return request,,48f292a5-4329-4ac4-b348-a54d6ed4cc6c,,31/08/2023 19:37,31/08/2023 19:42,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
07481093-56e7-4698-b3d9-2c19cd27d6ba,Inbound,Order Related,Installation/demo,,5cbbebf5-da5a-4371-acad-7e3928fe51fe,,31/08/2023 11:22,31/08/2023 11:23,31-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
25006e18-4d8a-4570-9b8c-6c91a48dbb8a,Inbound,Shopzilla Related,General Enquiry,,9469e4ec-74ac-4914-adb8-05158a8550c0,,31/08/2023 14:08,31/08/2023 14:13,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
d0868cd0-2999-411b-8252-2d90f680afa7,Outcall,Returns,Reverse Pickup Enquiry,,572bf625-a2f7-41ad-a383-74f00f6507a8,12/08/2023 15:05,30/08/2023 16:44,31/08/2023 13:26,31-Aug-23,JAMSHEDPUR,LifeStyle,290,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b904861a-0283-4231-97dd-d28b9415502a,Inbound,Returns,Fraudulent User,Good ,a73728bb-d947-4195-9b36-404388cb649b,,31/08/2023 10:03,31/08/2023 10:46,31-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
27dc0822-6b67-4a54-a2c6-fbd8c01323a4,Outcall,Returns,Service Centres Related,,fc23dcd4-e27f-4e69-9e19-fc4db45a1e5a,,31/08/2023 20:06,31/08/2023 20:10,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
834e28d4-1d6b-4089-a111-a8816df90429,Inbound,Order Related,Delayed,,aa860839-ef3b-4141-84ff-6b2de6c2c76b,,31/08/2023 12:25,31/08/2023 12:27,31-Aug-23,,,,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,4
b274cafc-ec95-47b5-b10a-bb14c5fd663c,Outcall,Returns,Fraudulent User,,6e88a782-d0ae-425b-b998-36d1801753d0,,31/08/2023 15:21,31/08/2023 15:23,31-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
b46e334e-200c-4e3f-b9e3-9318c1a4276f,Inbound,Returns,Return request,,80682296-3cb6-4780-af58-eee3ab3aabe8,,31/08/2023 17:00,31/08/2023 17:03,31-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
c560b685-b77e-4175-987d-b8c13294f387,Inbound,Order Related,Order status enquiry,,d7c50261-a3ba-4842-97ad-834e53aa86eb,,31/08/2023 18:56,31/08/2023 18:57,31-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
b9887fbc-e656-4301-82f3-5a12cf5d56ff,Inbound,Product Queries,Product Specific Information,,e7176167-9cff-47a7-91b8-f87d4718938e,,31/08/2023 12:20,31/08/2023 12:23,31-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
0fe6afe0-4831-40c2-847d-ef9245eb6962,Outcall,Payments related,Payment related Queries,"Hi I was very happy to shop from Shopzilla from past 7-8 year, Mostly i order from the Shopzilla and but some how my account has been hacked by getting a Automated call asking to type OTP,so I have shared it with them yesterday the hacker has placed two orders from my pay later on emi option, somehow I have see it and cancel the orders,AND I HAVE TRIED SO MUCH TO CHANGE THE PASSWORD AND LOG OUT FROM ALL THE DEVICE BUT IT WAS NOT WORKING,THE PASSWORD CHANGE OPTION IS NOT AVAILABLE IN MY ACCOUNT.but at the i contacted to the customer care to deactivate my pay later that the only way left for my.MY ONLY REQUEST IS TO GIVE SOME OPTION TO THE USER TO STOP SUCH THINGS IMMEDIATELY.",f7fe1ff7-de6e-46ca-aa08-5a441d51071a,,31/08/2023 23:23,31/08/2023 23:24,31-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,5
3ce28ede-2273-4236-a867-351c4eb9eee3,Inbound,Order Related,Delayed,,f4fabaae-8dcf-4d85-8045-b01ab009c707,,31/08/2023 14:32,31/08/2023 14:34,31-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
0165e3e0-148e-4bb6-9a0a-f433c98998c4,Inbound,Order Related,Delayed,,2314a577-0439-434a-a416-b7ced1c88b44,22/08/2023 12:45,31/08/2023 12:54,31/08/2023 12:56,31-Aug-23,SHAHJAHANPUR,Furniture,1299,,William Carey DVM,William Park,John Smith,61-90,Evening,4
e66e5902-c6dc-44cf-8126-c43fddc10586,Outcall,Order Related,Delayed,,499dc63b-b99c-494f-af87-fc3ee8891c91,24/08/2023 13:42,31/08/2023 10:05,31/08/2023 10:06,31-Aug-23,HYDERABAD,LifeStyle,1746,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
4ba5944b-4f36-447a-abbf-f6c53f22d615,Inbound,Order Related,Delayed,Good ,0a3cac78-361a-4f21-aa39-ec8a1a86b0dd,24/08/2023 20:58,28/08/2023 18:05,31/08/2023 12:06,31-Aug-23,REWARI,Books & General merchandise,222,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
6125f197-299d-4f4c-8743-1526e9c10185,Inbound,Order Related,Delayed,Thank You ,ba5e3eda-e8ce-419c-a339-f55e065f5410,26/08/2023 13:00,31/08/2023 09:50,31/08/2023 09:51,31-Aug-23,BHOPAL,Electronics,3899,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
2d4260c1-992e-402f-b5cb-87ba836c0023,Inbound,Order Related,Seller Cancelled Order,,1f70f2fc-c0c2-4ad3-bd1c-2779fe682e81,,31/08/2023 04:35,31/08/2023 04:40,31-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,3
ea9bd03e-1d9d-4268-a40a-f09fc3976154,Inbound,Returns,Fraudulent User,Thanku for your help ,19f00624-ba7a-4bb4-acc8-9429f3c68991,,31/08/2023 11:38,31/08/2023 11:40,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
2ec5322b-b815-4d2a-ab14-4dc088862e17,Inbound,Refund Related,Refund Enquiry,,45d93712-9d6c-4b52-8204-1633da4c742f,,31/08/2023 13:18,31/08/2023 13:19,31-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
e97891e4-765f-4ff5-9d75-248d0b0ae3e8,Inbound,Order Related,Delayed,,5d5ae2f2-d8a3-4ba7-9c2d-9ac0c5a8c316,,31/08/2023 10:32,31/08/2023 10:42,31-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
d4af3581-8e28-47f4-99b7-300713791fa0,Inbound,Returns,Reverse Pickup Enquiry,,05772fa2-14cc-4438-9270-02207431b35d,,31/08/2023 12:37,31/08/2023 12:39,31-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
4679b8ee-bc39-4fcc-9e7e-6714c718de4d,Inbound,Order Related,Invoice request,,a837d34c-45ee-4d6b-b8d5-6116c1effc88,,31/08/2023 20:03,31/08/2023 22:13,31-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
1bca020f-51c3-4ee7-9258-4c602f30ba0a,Inbound,Returns,Return request,,c88485a7-e8d5-48e7-a0f3-2da20ca46751,,31/08/2023 21:10,31/08/2023 21:55,31-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
dfb40545-4250-4487-8569-754e1c2f7e06,Inbound,Returns,Reverse Pickup Enquiry,,b8dc8817-7f51-4fdc-9c5a-da6f0376c5e7,13/08/2023 01:29,31/08/2023 15:58,31/08/2023 16:26,31-Aug-23,HANSI,Affiliates,114,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
2568166c-7414-46eb-a08d-629b1dc1991a,Inbound,Returns,Reverse Pickup Enquiry,Nothing,c094368c-90c9-4f83-a43b-ad67ca177243,,31/08/2023 19:56,31/08/2023 19:57,31-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
a0e91939-ae64-45da-91fc-e0fbbc59024d,Inbound,Returns,Return request,,daa16205-57e4-473e-a097-e13dd8c0482f,,31/08/2023 22:42,31/08/2023 23:10,31-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,5
a8272acb-3080-4922-851d-3643bc7674e4,Inbound,Shopzilla Related,General Enquiry,,28b4b795-874a-48db-bccf-c409c8f4bbad,,31/08/2023 22:21,31/08/2023 22:33,31-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
94c607e8-9a80-44c3-8288-02cf7b43fcb3,Outcall,Returns,Reverse Pickup Enquiry,,9cff8ef7-323d-433d-8955-62164614c625,,30/08/2023 21:06,31/08/2023 09:57,31-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
2feb343e-7969-48f5-b370-264ae02f7092,Inbound,Order Related,Priority delivery,Good,b1b4cdd8-58fd-4f3d-8a46-04b5ad80c921,,31/08/2023 09:00,31/08/2023 09:52,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
92546130-2567-4b00-af01-0e821a84b4cc,Inbound,Product Queries,Product Specific Information,,03bc6e84-f902-440a-b5bb-ceac90f52f3d,,31/08/2023 15:33,31/08/2023 15:35,31-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
b3d19ad7-dd2d-48db-bdbf-a8686272cc69,Inbound,Returns,Return request,Thanks for resolving my issues,524986d8-0e7e-4716-a360-88a71dd50e01,,30/08/2023 14:36,31/08/2023 16:32,31-Aug-23,,,,,Samantha Harmon,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
978c54b1-59e8-43c4-a339-0943d5a2956e,Inbound,Returns,Return request,,c883f4a0-4bc8-44f7-a1fd-5af185b02814,,31/08/2023 12:49,31/08/2023 12:50,31-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
75aa5e7a-8914-409a-92a9-5fb4031a6a5e,Inbound,Returns,Fraudulent User,Deepak good support for me,8380394e-af44-4aee-b764-937dbcaeaf7f,,31/08/2023 14:37,31/08/2023 14:38,31-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
05a034f6-ff8b-4e78-9a63-e819b0c05447,Inbound,Shopzilla Related,General Enquiry,,e052262b-92b3-44d8-a821-5bf130ec386b,,30/08/2023 12:52,31/08/2023 08:47,31-Aug-23,,,,,Henry Melendez,Abigail Suzuki,William Kim,On Job Training,Morning,5
c84d0eb8-b4bb-4670-ac94-0cd3db6e4d2a,Inbound,Order Related,Order status enquiry,,439af287-46b7-4aad-95b5-fa20e21e7a5f,,31/08/2023 20:43,31/08/2023 20:44,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
64cd6764-dbed-4faf-9235-d97beb46cd0b,Inbound,Payments related,Payment related Queries,Thanks,097fb369-33d1-45f4-9299-d73d23857a44,,31/08/2023 10:42,31/08/2023 10:44,31-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
fb243d67-e7ec-4a57-aa68-cea8c1c6adf8,Inbound,Returns,Return request,,6c57857c-2c1e-47da-b1bb-9872ef22dc03,,31/08/2023 19:51,31/08/2023 22:43,31-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
81096fc3-5014-45ba-8c28-0967629401ad,Outcall,Returns,Fraudulent User,,537abb48-698a-404a-9d5a-8a9f9ce8c3d2,,31/08/2023 22:43,31/08/2023 23:28,31-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
e4ab3611-9d80-43ad-8185-6b6c31a2db4d,Outcall,Returns,Return request,,c86f0fc6-26b2-4d32-be76-73f747685897,,31/08/2023 14:02,31/08/2023 14:04,31-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,4
828a6b2f-aaf3-4e4d-a61f-f0f6b777db8d,Inbound,Returns,Wrong,Good communication with excecutive satisfied.,c6cdebdd-7ad7-44c0-99dd-fa0fe1268155,,31/08/2023 16:59,31/08/2023 17:00,31-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
ce3aa207-a736-41c9-9387-ed78232e007e,Inbound,Returns,Return request,,abd4a8e2-89f6-4db2-86df-e4c07e0da191,,31/08/2023 17:54,31/08/2023 17:58,31-Aug-23,,,,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
b82e1cb6-b715-4b4d-9b8a-0c3da927706e,Inbound,Order Related,Order status enquiry,,60aa6942-0623-4bc0-81a4-c8f62263569e,,31/08/2023 16:14,31/08/2023 16:15,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
8950b3dd-1f1f-4c21-844b-416068fd9fe4,Inbound,Order Related,Order status enquiry,,7952f607-aaa3-4cb7-8ebb-211cf29c5cdd,,31/08/2023 22:01,31/08/2023 22:12,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,1
5f8b2d9e-9742-4df2-ab1c-9635bc080994,Inbound,Returns,Fraudulent User,,aa9059ba-ce5c-4aa3-9461-36eb1b47e1a5,16/08/2023 12:37,31/08/2023 18:30,31/08/2023 18:32,31-Aug-23,TIRUTTANI,Books & General merchandise,755,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
903d7352-2f8d-4f94-ae75-e0fc3569f411,Outcall,Refund Related,Refund Related Issues,,6a71729a-1acf-484a-9c82-01940783a67d,10/08/2023 12:03,31/08/2023 10:20,31/08/2023 10:22,31-Aug-23,NAGAON,LifeStyle,629,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,1
98946dfe-c4a6-40a9-b74c-f63255dcdf39,Inbound,Shopzilla Related,General Enquiry,,aac5f191-9be7-4804-b5c0-44a1991ba15b,,31/08/2023 11:50,31/08/2023 11:58,31-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
766286f5-7d10-41f6-94fe-fdfffba34b00,Inbound,Feedback,UnProfessional Behaviour,,7c6cf766-a2e5-420a-867d-1560b4e765e9,,31/08/2023 17:09,31/08/2023 17:12,31-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
c285ab15-f5ee-4b99-ad9a-175eece84902,Inbound,Returns,Wrong,Provide a mobile number to contact other than contacting through a specific order,d8578799-bba0-468f-b0ad-84734539f73a,,31/08/2023 17:41,31/08/2023 17:42,31-Aug-23,,,,,Amanda Rodriguez,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
1653e255-17bc-4a61-b756-db541304075d,Outcall,Returns,Return request,Customer service is very good ,cd6a9df5-f14a-40e0-a634-755cbea80ae1,,31/08/2023 17:17,31/08/2023 21:08,31-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b12767cd-7628-4b54-b057-da3018a35bf1,Inbound,Returns,Reverse Pickup Enquiry,,c8ff143a-dd3f-4629-9fc6-fedb83710b73,20/08/2023 19:30,31/08/2023 15:46,31/08/2023 15:47,31-Aug-23,SEHORE,Electronics,1299,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
f65176cb-0492-4356-99cf-01b8de086fda,Inbound,Returns,Fraudulent User,,4e33bec0-a186-4d90-ad42-e7f33eb855f6,,31/08/2023 10:49,31/08/2023 14:27,31-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,3
92c863de-bc42-47b4-9f16-cd629e1bb5b0,Outcall,Order Related,Order status enquiry,,fdb015c4-a22b-49cb-ba88-a65126f49fee,,31/08/2023 11:37,31/08/2023 11:38,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
1c27c985-7d65-456d-8915-29dfa49223f7,Inbound,Returns,Return request,,cdfe5173-fb7b-49f5-abda-4186a6344a6d,,31/08/2023 14:12,31/08/2023 14:19,31-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
c0c2da4c-95d3-49d3-9394-250aa0ec5793,Outcall,Product Queries,Product Specific Information,Love you ????,dd848838-c051-4714-99a1-3fd346eacdb3,,31/08/2023 17:12,31/08/2023 17:14,31-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
28a53228-7f2b-4a68-8de9-3a92781418ed,Inbound,Order Related,Order status enquiry,Very bad experience ,716a2e48-2549-4788-848c-d577f8f94422,,31/08/2023 11:37,31/08/2023 16:56,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
37728103-dc2c-426e-8f6c-914ab61bdc65,Inbound,Order Related,Seller Cancelled Order,,cc8fab94-105b-4bfa-a9ed-4aebd6773993,,30/08/2023 23:52,31/08/2023 00:10,31-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
bd2fbba3-8875-4a40-ad65-16a434a6ef50,Outcall,Returns,Reverse Pickup Enquiry,,62121dbe-c585-4927-953f-0b4bfbac4a07,,31/08/2023 06:49,31/08/2023 06:53,31-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
0a6c0f92-2e79-44ff-b2e8-c079966d3a58,Outcall,Product Queries,Product Specific Information,ADD to cart ??My boAt charger,2575ba1b-458d-4ecb-b94c-6308b1dd3124,,31/08/2023 12:17,31/08/2023 14:48,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,1
16787d83-4c2f-4171-99f3-4d3e6f58fc05,Outcall,Shopzilla Related,General Enquiry,,aef07bfd-bab9-4ccd-9a78-eb810a8f4946,,31/08/2023 21:16,31/08/2023 21:17,31-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
1d88ffb0-080e-4314-95bd-d690585cf220,Inbound,Returns,Reverse Pickup Enquiry,,f1d85735-6f0a-4f98-96ee-44cfa1ade4a3,,31/08/2023 20:32,31/08/2023 20:37,31-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
82e1056f-b2b1-4e86-9c3a-9cf4dff13237,Inbound,Order Related,Invoice request,,b00d364a-c85d-41dd-bb07-42ae5a758dfa,,31/08/2023 14:57,31/08/2023 15:01,31-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,4
aaa43e34-60e0-48ec-9ade-ed7d93b5a0bb,Inbound,Returns,Fraudulent User,,0f3bbb3b-cd4c-48e7-93fe-a594cf5502e3,,31/08/2023 16:44,31/08/2023 16:54,31-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,4
85e55abf-f81b-4be9-a06e-47994bf22e1a,Inbound,Returns,Return request,,cdb6b9fd-1557-4546-a90e-bc1cb0b85108,,31/08/2023 19:58,31/08/2023 20:02,31-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
41d0b4b6-563e-48e3-8355-3f19f4739fbc,Inbound,Shopzilla Related,Shopzila Premium Related,H,d7c76b42-d06f-4545-bcda-68929695d815,,31/08/2023 07:15,31/08/2023 07:41,31-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
4bd39acb-914e-4cb1-b887-65b30827497b,Inbound,Order Related,Delayed,,81881393-0129-4c18-aae0-2104af3e6f4f,,31/08/2023 08:21,31/08/2023 15:29,31-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
ea4ef0c5-5942-49c6-a190-d0ecf4f6dd7e,Inbound,Returns,Reverse Pickup Enquiry,,2919bcc0-fdb6-431f-aaa9-0a2d97f86efd,,31/08/2023 18:07,31/08/2023 18:13,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
3e9d19a9-27fd-4833-b0bd-611cd6786bab,Inbound,Returns,Reverse Pickup Enquiry,Good,dacdd312-6911-4bf2-acbe-9feb4c297e6c,11/08/2023 09:14,31/08/2023 18:04,31/08/2023 18:06,31-Aug-23,PURULIA,LifeStyle,551,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
41207058-ff71-4178-9799-5cd5e419f033,Inbound,Order Related,Delayed,Amazing,b65ce0c9-7136-4a1c-974f-601615b95997,27/08/2023 18:36,31/08/2023 08:36,31/08/2023 08:49,31-Aug-23,GURGAON,Mobile,32999,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
6310b1d9-80d6-4fef-8542-22a28a1cb492,Inbound,Shopzilla Related,Shopzilla Rewards,,e0d47e09-4a20-45f0-b5cc-9a4a917a4998,,31/08/2023 13:18,31/08/2023 13:19,31-Aug-23,,,,,Matthew Singleton,Austin Johnson,William Kim,On Job Training,Morning,5
a87ca3ec-1bdc-4828-914d-9af0900af6a6,Inbound,Returns,Reverse Pickup Enquiry,Very good ,2b3f45d3-609b-4df8-9de4-0514fc134126,,31/08/2023 14:51,31/08/2023 14:52,31-Aug-23,,,,,Rachel Peters,Aiden Patel,John Smith,>90,Morning,5
7c17b47e-c2a7-49c5-b037-e2eb98ad642f,Inbound,Order Related,Installation/demo,Listen the recording while talked to ur executive u will understand my situation ,d95f7249-f760-4ed3-817f-b65e4990dc65,,31/08/2023 19:49,31/08/2023 19:52,31-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
1b9f7985-07ac-4d4b-a137-a2eff7e6c970,Inbound,Shopzilla Related,General Enquiry,Fast enquiry gave,abde8e87-d13c-4c69-b7fe-8de48905bec0,,31/08/2023 03:26,31/08/2023 03:27,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
123e2926-6028-4d03-9549-f131c8794eb3,Inbound,Returns,Reverse Pickup Enquiry,,bd033e4e-c580-4778-af5e-22476c5026c8,02/08/2023 19:18,31/08/2023 19:51,31/08/2023 19:52,31-Aug-23,ALLAHABAD,LifeStyle,5249,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
e1083c0d-2512-4a5c-bced-381f6c46fd4d,Inbound,Returns,Service Centres Related,Try to resolve the issues without taking a valuable time of your valued customers as 5 days is too long already and it's been again dragged for another 5 days without providing resolution. Taking a lot of time for resolution. ,a0f880e0-676d-4662-8d99-0361b662eac4,,31/08/2023 14:20,31/08/2023 14:28,31-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
95f89f67-6157-4cfb-8e96-1ee2775274f8,Inbound,Refund Related,Refund Related Issues,,03b1b587-44d9-47f0-a469-35a286fd78fa,,31/08/2023 16:37,31/08/2023 16:42,31-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
ae90d4c5-3fe3-49af-937d-dd9c5b03a769,Email,Refund Related,Refund Related Issues,,bd42a486-b55a-4e02-99c1-c23aa6629415,,31/08/2023 19:36,31/08/2023 19:46,31-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
2858cd94-b168-4bab-b15a-5eda2ada12d5,Outcall,Refund Related,Refund Enquiry,,50454cb2-db2f-4b29-9105-9c48f8fbade2,,31/08/2023 22:37,31/08/2023 22:39,31-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
311f0c4f-59a8-4798-ad75-5a31976a23e4,Inbound,Payments related,Payment related Queries,"Everything is good ,you customer support executive is relly very polite and solved my issue",6231274a-b532-498b-88a6-883945765e27,,31/08/2023 12:03,31/08/2023 12:17,31-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
280d05ab-aee4-4359-96dd-d1bd7399b2b1,Inbound,Cancellation,Not Needed,,1d5365fb-a640-4488-9f31-a6ca5a2097c3,,31/08/2023 15:23,31/08/2023 15:45,31-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
77b5d25b-530f-4f6a-ad6f-376d69681fba,Email,Returns,Reverse Pickup Enquiry,,e5edf0fa-a925-4be7-b471-2b04b7cc2c3e,,31/08/2023 18:28,31/08/2023 18:28,31-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,1
734ed04b-fb91-4eef-8dec-9a6cc120e98a,Outcall,Returns,Return request,,a1bb8a58-dec0-4998-880c-e7e7bd7c041b,,31/08/2023 19:41,31/08/2023 21:02,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
ab7e277c-1e2c-41cb-80cb-f091af35a83f,Outcall,Returns,Return request,,ae5b6209-3deb-45f6-a4e8-5a041b55f0cf,,31/08/2023 20:38,31/08/2023 20:40,31-Aug-23,,,,,Michael Allen,Mia Patel,Olivia Tan,0-30,Afternoon,5
cabd74cd-0580-4e70-a7b5-4f41e689e2f2,Outcall,Order Related,Delayed,,e67e6744-ee33-44e7-bcbd-14c761afaeb2,23/08/2023 15:50,31/08/2023 12:24,31/08/2023 12:25,31-Aug-23,DURG,Books & General merchandise,368,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
413caa87-ba37-4ef7-9cd4-94196ecbf2cb,Inbound,Returns,Reverse Pickup Enquiry,Please solve my issue immidietly ,af71cc48-9858-475b-8719-8b647f67800b,19/08/2023 10:07,31/08/2023 11:29,31/08/2023 11:32,31-Aug-23,BHADOHI,LifeStyle,279,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
020d2e94-0d7a-46a1-80e7-12895521a427,Outcall,Order Related,Invoice request,Bahut acchi service,5e80b2a3-874a-43b6-b8ea-2fcbd5b0a673,,31/08/2023 01:36,31/08/2023 06:08,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
4505525e-6f78-4f68-915b-294ea65d0976,Inbound,Returns,Reverse Pickup Enquiry,????? ???? ??? ??????? ?? ???? ???? ?? ?????? ?????? ?? ??,09fc86cf-75f9-4e76-adf3-938e3b7b7d34,16/06/2023 11:02,31/08/2023 17:35,31/08/2023 17:44,31-Aug-23,PURNIA,Mobile,27999,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
96e99262-6446-4d89-be83-0f405a224a89,Outcall,Others,Call disconnected,,185da80b-d924-425b-9c53-aabe33fead44,,31/08/2023 10:05,31/08/2023 10:13,31-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
b6a2c6ec-15cf-4fce-b71c-c7cacd9c0ab2,Outcall,Returns,Return request,,cc3fb554-058d-4c93-ad61-5a9461bd077c,,31/08/2023 11:27,31/08/2023 11:32,31-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
acdb4fd3-3320-41bb-9a0f-59ca422aa5ad,Inbound,Returns,Missing,,79bba6ae-b797-40bd-95b5-34a29fbba09b,,31/08/2023 18:16,31/08/2023 18:19,31-Aug-23,,,,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7c0d1734-2291-476c-889f-ce5abbe179e8,Inbound,Returns,Return request,,86812c09-127b-4866-8e2c-6d939327f88b,27/08/2023 00:00,31/08/2023 20:04,31/08/2023 20:06,31-Aug-23,HYDERABAD,LifeStyle,990,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5c913782-f798-4dc1-991b-998aae1a9078,Inbound,Returns,Reverse Pickup Enquiry,,a4d7c632-c627-442c-8292-486dfebfb272,,31/08/2023 08:42,31/08/2023 09:39,31-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dd31a347-462e-4af3-a394-e89dc172d5ba,Outcall,Returns,Reverse Pickup Enquiry,,575c9fda-46b7-4036-a839-90163f1b0239,,31/08/2023 12:39,31/08/2023 12:40,31-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
13da9d41-c85a-42e9-a1d5-9967fa596f35,Inbound,Order Related,Delayed,Koi help nahi   jhuta bat bata rahe hai customer care   humari delivery abhi tak nahi   on line pement kar diya hu ,4884bbf8-94d5-498c-9546-1f0b35232984,05/08/2023 10:36,30/08/2023 23:28,31/08/2023 12:31,31-Aug-23,KAIMUR,Books & General merchandise,27,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
8a4993a8-d812-4e1e-a563-5139d9ec4de0,Outcall,Returns,Wrong,,99bbeb21-2a64-40a5-bfac-1f21ad913073,,30/08/2023 18:54,31/08/2023 05:29,31-Aug-23,,,,,Stephen Lee,Noah Patel,Michael Lee,>90,Morning,5
6b679919-7d36-4f13-9561-b6e112022c51,Inbound,Returns,Fraudulent User,Bahut achha se meri problem solve ho gye aapki team se ,311d7b3b-77b7-4f87-9621-7e7cef243057,,31/08/2023 13:22,31/08/2023 13:24,31-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
12e8a170-1b07-4ccf-8269-c83e6ede5e3c,Inbound,Shopzilla Related,General Enquiry,Thanks for Shopzilla and Shopzilla teame,cf76477c-fec4-4aee-b77b-73275743409e,,31/08/2023 20:29,31/08/2023 20:45,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
31983005-73c8-4f45-8aef-a8978795918a,Inbound,Refund Related,Refund Related Issues,Good,06b6c8d1-d93c-47f5-bc6c-b8c7bfa593bd,20/08/2023 18:24,31/08/2023 23:23,31/08/2023 23:23,31-Aug-23,NEW DELHI,LifeStyle,699,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
197b8910-a0e7-4161-9a07-dc64098764cf,Inbound,Returns,Damaged,,9241c142-8899-4ec9-bf85-e2bcfeb50bd6,,31/08/2023 14:47,31/08/2023 17:08,31-Aug-23,,,,,Kayla Wilson,Evelyn Kimura,John Smith,0-30,Morning,5
4d257f53-18b6-46fb-9bc4-1fce2e330d60,Outcall,Returns,Return request,,47853a34-e366-4727-9d2c-e9b3ed3ae2f9,,31/08/2023 23:26,31/08/2023 23:28,31-Aug-23,,,,,Anthony Reeves,Nathan Patel,Michael Lee,>90,Night,5
3b1c68f9-00f7-4a15-b0c4-896b4b94920e,Inbound,Returns,Reverse Pickup Enquiry,Nice ,717d331d-c264-4d88-994f-f2f3748bd929,,31/08/2023 13:17,31/08/2023 13:35,31-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8b9ef799-b3f5-4b05-93a1-8743909572b4,Inbound,Order Related,Order status enquiry,,187fe353-0d1e-41a3-9b8d-636ea66cfcfd,24/08/2023 16:56,31/08/2023 19:41,31/08/2023 19:42,31-Aug-23,UDALA,Books & General merchandise,197,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
51c854f1-0af8-45c3-9493-79763175bf98,Inbound,Order Related,Order status enquiry,Very nice and good behaviour by the service agent..I am very satisfied and hope he keeps his mentioned statements tru to his character,16a5c3df-3ada-4a2f-bf2e-e49648740f75,28/08/2023 22:40,31/08/2023 23:15,31/08/2023 23:17,31-Aug-23,SIBSAGAR,Electronics,115990,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
1f592ef6-1dd8-4e7e-a12d-668a7d33393d,Inbound,Order Related,Priority delivery,,41f2bd47-435b-4151-b220-3e81f00b9c6d,,31/08/2023 00:40,31/08/2023 00:43,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
ebefad25-b743-4058-8b41-8ae50b698b13,Inbound,Order Related,Invoice request,,8dc046b6-4557-4058-8b81-a9142962b473,,31/08/2023 09:37,31/08/2023 09:40,31-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
53fa3bf7-652e-4893-a89a-20cdc1d18494,Inbound,Returns,Return request,,92e52ae9-2b90-4f42-a85b-d4f371f38e86,,31/08/2023 20:12,31/08/2023 20:30,31-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
d095452e-00e0-4e03-8a6f-3dbc8f7ea1a5,Inbound,Returns,Fraudulent User,He gets 100 percent marks for his service ,0ad089a5-ebe2-4273-aca4-6bc84c5c66a6,,31/08/2023 21:23,31/08/2023 21:41,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
8c601b73-b635-41e1-ada4-9bea432f85e0,Inbound,Order Related,Delayed,Awesome customer service experience in...Shopzilla ,70a5161b-74b7-49f8-b503-30b3e1b4ddd1,22/08/2023 10:21,31/08/2023 17:07,31/08/2023 22:13,31-Aug-23,SANAND,Mobile,1650,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
5ef79f25-3d69-4949-9175-2bc4d880f61b,Inbound,Returns,Reverse Pickup Enquiry,,e5d8e13f-27c9-47bf-810e-783c6556b1ef,,31/08/2023 18:02,31/08/2023 18:03,31-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
6c783e39-00df-41d1-924a-48f8519c537d,Inbound,Returns,Reverse Pickup Enquiry,thanku pleaste return it,8d050ae9-2f58-458f-95fa-b05d1758c18e,,31/08/2023 10:36,31/08/2023 10:46,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
34a6d6a3-dcbc-4d61-825e-a3b5ea2015ec,Inbound,Returns,Reverse Pickup Enquiry,,d0a2c2b8-b132-4497-a662-7cc3aac35e67,,31/08/2023 13:03,31/08/2023 14:24,31-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
415f8377-ba36-42dc-864c-5120a6c97407,Inbound,Refund Related,Refund Enquiry,,229770c8-410b-43ea-81d8-f211401a8be0,,31/08/2023 13:20,31/08/2023 13:30,31-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
b469864c-3d82-4d38-a3d7-a4b84eb4ac15,Inbound,Returns,Return request,Good,e8f879a2-9377-4348-89f3-949c8567f1d9,,31/08/2023 18:00,31/08/2023 18:02,31-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
e66d20bc-70ac-4c31-86a2-fd751cf8afb7,Inbound,Order Related,Installation/demo,Nice,e6b1f13d-d8e2-4d1a-8652-2f843635f072,,31/08/2023 10:49,31/08/2023 10:53,31-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
d505086b-bd5a-40c4-b0c3-b02c86acc78b,Inbound,Payments related,Online Payment Issues,,e082650a-8e9a-4eb4-9690-0aabe8696649,,31/08/2023 17:53,31/08/2023 17:54,31-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
0c582915-87b8-43c7-8330-9047d9079b5c,Outcall,Offers & Cashback,Other Cashback,Its been 1 week now still the issue is not resolved all i get is a new date ,c00c3f5c-5a3c-4a97-aa59-98a820416249,,31/08/2023 16:15,31/08/2023 16:15,31-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,1
d4cafabb-d778-4c48-a829-0cf9f9905d50,Inbound,Shopzilla Related,Signup Issues,,7da721d5-e0fe-4855-9631-4035b259bf5d,,31/08/2023 13:18,31/08/2023 13:21,31-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
48f01e3f-e700-439d-9efc-66000925e997,Inbound,Returns,Fraudulent User,,73ae2e4f-2d22-4482-b308-dd7624608bd0,,31/08/2023 15:04,31/08/2023 15:06,31-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
a86ed183-3787-48a8-b142-8e6304d9db08,Inbound,Shopzilla Related,Shopzila Premium Related,Pathetic (sabji Shopzilla customer executive anpad gawar hai,21df81e9-c293-44e8-b892-5aa3ad579389,,31/08/2023 12:21,31/08/2023 12:25,31-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,1
34540c5c-bf50-4b00-933f-63f1f5648756,Inbound,Order Related,Delayed,,39dc8104-eab1-4b97-8283-e783da6ab652,,31/08/2023 11:26,31/08/2023 11:27,31-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
4683f397-e37b-4864-b62d-69fcc516a121,Inbound,Returns,Return request,,286a1b91-a6aa-4acf-8eb1-cef35e744eb9,,30/08/2023 13:55,31/08/2023 20:51,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
b2788872-25a3-444d-a8c1-3fdd89bc11c7,Inbound,Shopzilla Related,General Enquiry,,6dfc8b7a-5456-4d1a-a6a5-e31877a822a4,,31/08/2023 16:53,31/08/2023 16:55,31-Aug-23,,,,,Michele Davidson,Nathan Patel,Michael Lee,>90,Afternoon,5
3e1c151b-db9b-498c-b1ac-37ccecb80c34,Inbound,Returns,Return request,,c0da09aa-ddab-4301-b971-1ddf490a7a29,,31/08/2023 20:47,31/08/2023 20:56,31-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
b6604d21-5602-4958-be1d-327af0f4137f,Inbound,Order Related,Invoice request,Customer support executive is solved my problem in one timeShe is doing good job,0a20aca2-1841-47b5-b7a5-2d8ed7919f13,,31/08/2023 22:53,31/08/2023 23:13,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
c5f19659-c75d-4e6a-86a6-40906d128cd8,Inbound,Returns,Fraudulent User,Excellent suport ,b0015179-daf4-4c0b-bf08-0df6dbd5c8a7,,31/08/2023 06:24,31/08/2023 06:36,31-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,1
f21dea8a-10ab-4d32-8eb9-bb523c5c1327,Inbound,Returns,Reverse Pickup Enquiry,,30f05745-053f-4d42-88c2-2b926e1a9460,,31/08/2023 21:35,31/08/2023 21:42,31-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ac18170c-7a42-448f-b43a-5ac7f3a0efcc,Outcall,Returns,Reverse Pickup Enquiry,,c4fbfb5e-f41a-4769-a258-e750e06a6295,,30/08/2023 21:26,31/08/2023 10:12,31-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
dfe38dc4-5e2f-4b48-a613-0d96ac3c0ad1,Inbound,Order Related,Installation/demo,I want replace my product ,6358eb8c-c882-4e42-9af7-0ebdee586bcd,,31/08/2023 11:22,31/08/2023 11:37,31-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
cde6686a-b942-4361-818b-086f9380bd78,Inbound,Returns,Reverse Pickup Enquiry,,4596ea75-7820-4b92-8f3d-39f5d6de8377,,31/08/2023 10:09,31/08/2023 13:32,31-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,3
448edb39-ae4b-488d-9986-d327840b315e,Email,Returns,Fraudulent User,,b302e379-d45b-41a6-bc46-8b8bef7d1c28,15/08/2023 09:13,30/08/2023 10:20,31/08/2023 12:26,31-Aug-23,BEED,Electronics,1999,,Danielle Williams,Sophia Sato,John Smith,>90,Afternoon,4
3b080524-0954-4028-8333-aaa41d1c7faf,Outcall,Payments related,Payment related Queries,,b93dc762-ccc8-497d-8948-0c4454225775,,31/08/2023 09:46,31/08/2023 09:49,31-Aug-23,,,,,Tina Ramirez,Zoe Yamamoto,John Smith,>90,Morning,5
08efd81d-41ab-4e1b-912d-3b8251f6ec56,Inbound,Returns,Service Center - Service Denial,,85f0322d-ce2d-43b0-8ee8-0cfd9948fd7d,,31/08/2023 15:41,31/08/2023 15:48,31-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
a38f0147-3da1-4975-b50a-fe9ada14b070,Inbound,Order Related,Delayed,,7871bcbe-5618-4329-a921-94cb174960f4,16/08/2023 20:51,31/08/2023 16:39,31/08/2023 16:41,31-Aug-23,BHAGALPUR,Books & General merchandise,2149,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
1d524245-16e4-4b32-892b-387e2ccd172f,Inbound,Refund Related,Refund Related Issues,,51590764-5a54-49cf-bdaa-62797bdf56cf,17/08/2023 13:54,31/08/2023 14:10,31/08/2023 14:12,31-Aug-23,KOTA,LifeStyle,193,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
9e662175-8039-4345-b5e5-f23b15bf261e,Outcall,Returns,Reverse Pickup Enquiry,,49ca4f59-750a-42f5-a983-ca983c114fe7,,31/08/2023 11:30,31/08/2023 11:37,31-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
09af6676-3491-4d2b-af98-06a9085839e0,Inbound,Offers & Cashback,Other Cashback,,aae7f04f-2eac-42bb-b563-bd2d07954005,,31/08/2023 17:14,31/08/2023 17:18,31-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
58536c1d-09f1-4090-8e72-f9d9ae653f89,Inbound,Refund Related,Refund Enquiry,Very nice customer care ,2760c994-5bb7-4834-b9d8-6a3e01e03214,,31/08/2023 19:56,31/08/2023 19:57,31-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
11a89f7c-9aea-4a68-99f8-4afb3542f29d,Inbound,Product Queries,Product Specific Information,Good suggestion tank for customer support executive,e1d6b1cd-0442-4c42-a4b8-4288a089c89c,,31/08/2023 23:02,31/08/2023 23:04,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
dd78f3ec-a69b-4abd-87a6-4f9d85c6bd75,Inbound,Returns,Service Centres Related,,19bb1632-3f42-4aea-b651-bc390ce22401,,31/08/2023 15:27,31/08/2023 15:36,31-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,4
0078ec8b-1f65-41f6-946a-069aa8857dda,Inbound,Returns,Damaged,  good,0e50cf29-7e0c-4a46-858a-f2b0c90b8391,,31/08/2023 08:41,31/08/2023 08:46,31-Aug-23,,,,,Ashley Ferguson,Austin Johnson,William Kim,On Job Training,Morning,5
33843e0f-bc4c-4c01-989f-5c02a1b8ae54,Inbound,Refund Related,Refund Related Issues,  verry good ,69c8fafe-52bc-472f-9297-9a6b0daa0a1e,,31/08/2023 11:33,31/08/2023 11:37,31-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
0a053b41-c31f-475e-bb02-97c4c7ee6475,Inbound,Returns,Reverse Pickup Enquiry,,9e8535e4-944b-45d1-9702-d427de9ecca2,,31/08/2023 11:49,31/08/2023 11:53,31-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
86cb1b6e-8624-4a2d-9b2f-2c1c2b5e4d5b,Inbound,Returns,Return request,Customer support executive is very superbbb man,c19d8cc6-858b-4dac-9b51-5854dc2ef83c,,31/08/2023 19:47,31/08/2023 19:49,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
022228a3-4a20-4d99-b4b8-ed39b92f926f,Inbound,Order Related,Order status enquiry,Improve to helpful support. And and improve some tracking features. ,f6dcd31e-6faf-43e1-8b24-b1b0d608abcb,,30/08/2023 10:41,31/08/2023 12:12,31-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,3
c9ff0d25-d7cb-4369-9a15-e46736f1d47c,Outcall,Returns,Fraudulent User,,4220bebc-069f-4596-b754-005df2efede9,,30/08/2023 21:30,31/08/2023 08:22,31-Aug-23,,,,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
cb04e604-52d3-4c97-b692-bee65f729c5d,Inbound,Returns,Return request,  care service ,4aea0cae-ee5d-4649-b061-33c913583ac2,,31/08/2023 08:37,31/08/2023 08:42,31-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
53c8ed1f-fe84-4143-8beb-32bf25af2e7f,Inbound,Returns,Return request,,4a362592-b67a-4189-9e47-368ccd6f4b5f,,31/08/2023 14:38,31/08/2023 14:40,31-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b98489ed-2fbe-4eda-8dd8-cda1d479e5af,Inbound,Refund Related,Refund Enquiry,,4fd2e22e-2c88-43a7-b3da-4654751d792c,,31/08/2023 08:57,31/08/2023 09:01,31-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
94df7e1d-335d-49ef-b4f6-fca6b9ddcca9,Inbound,Product Queries,Product Specific Information,No,de6c2551-eee9-408e-a891-a60218a09764,,31/08/2023 11:05,31/08/2023 11:07,31-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6dd6bc5d-d138-4a0f-853e-52945deeef53,Inbound,Order Related,Installation/demo,Mera pankha time se service   koi nahin aaya aur mujhe customer care ka number bhi nahin mil pa raha hai,169744e9-8031-4d8e-85a4-6df2d5ebe997,,31/08/2023 12:53,31/08/2023 13:11,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
e24943d4-3a8f-4870-b140-11c12173ecce,Inbound,Order Related,Order status enquiry,,3df14b48-0092-41a2-9c2e-89a0de7b3452,10/08/2023 19:17,31/08/2023 21:07,31/08/2023 21:14,31-Aug-23,SANCHORE,Electronics,849,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,5
c5537c45-559d-4844-acc7-beb82d23830c,Inbound,Returns,Return request,Good ,8abf5262-3a0d-4346-b2b5-1c2de09e8e93,24/08/2023 21:14,31/08/2023 19:31,31/08/2023 19:40,31-Aug-23,ULUBERIA,Electronics,1999,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
319c26eb-c8cf-4799-8472-0ced935bef97,Inbound,Refund Related,Refund Related Issues,,f2a6fb60-db43-449c-85f2-82e2c540aaed,19/08/2023 21:53,31/08/2023 18:40,31/08/2023 18:44,31-Aug-23,BALESHWAR,LifeStyle,614,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
a7649672-64c6-4d57-9f8b-b33b007d9263,Inbound,Returns,Return request,,5bbb9972-5be3-454f-b1a7-f4e2c3fc5857,,31/08/2023 20:03,31/08/2023 20:07,31-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
92f53b0f-7368-40e2-b4ca-7b7a7e29e47f,Email,Order Related,Delayed,,35e50c2d-1a90-4c12-bcad-bbfce5da580a,22/08/2023 14:02,31/08/2023 15:09,31/08/2023 16:28,31-Aug-23,NEW DELHI,LifeStyle,464,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
a5aef41b-ece8-4c03-903d-e8a2dd2849dc,Email,Order Related,Delayed,,5cd32466-878b-4e0a-8243-8f0346d02cd1,23/08/2023 23:19,31/08/2023 09:48,31/08/2023 10:08,31-Aug-23,FARIDABAD,Electronics,999,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
08db2ce4-535b-4902-9cd3-bf71eb6a1447,Email,Returns,Reverse Pickup Enquiry,Good response ,9c4e9eb8-1ae7-4c29-b40e-0b33cacfe544,16/06/2023 23:40,31/08/2023 14:27,31/08/2023 14:27,31-Aug-23,FARIDABAD,LifeStyle,499,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
94d3b2b1-c0a8-4ef4-882c-91f3dadeef13,Inbound,Order Related,Delayed,Thank you so much madam ,8cb9a271-a761-497e-bf1f-f4ac924d363a,18/08/2023 16:57,31/08/2023 13:20,31/08/2023 13:31,31-Aug-23,DHENKANAL,Books & General merchandise,343,,Carmen Young,Ava Wong,William Kim,On Job Training,Evening,5
f2db32f9-6e0a-4950-8dec-530adca66072,Outcall,Returns,Reverse Pickup Enquiry,Why you are auto resolving the issue when it is not resolved yet,56dab6a6-ac0e-4334-83aa-e898c70f6fb3,21/07/2023 23:00,31/08/2023 21:21,31/08/2023 21:23,31-Aug-23,HYDERABAD,Furniture,1399,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
f1ef1c14-1192-4196-a61b-5e05243922de,Inbound,Returns,Return request,,1b41d8e2-98e9-487b-9d0f-235281ee9467,,31/08/2023 11:24,31/08/2023 12:43,31-Aug-23,,,,,Sandra Richardson,Amelia Tanaka,Emily Chen,>90,Morning,4
2147b501-44ad-48e6-823d-ac8f5e6912ac,Inbound,Cancellation,Not Needed,Vary bad customer support services on Shopzilla ghatiya delevary ghatiya app ,b8590dd2-bba4-4ee9-9879-ad7b0dcdc6f4,18/08/2023 08:29,31/08/2023 19:09,31/08/2023 19:13,31-Aug-23,THANE,Books & General merchandise,203,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
72ed8779-2fb3-4cd1-baee-0f7c908a95e3,Email,Order Related,Installation/demo,,924cddc4-6ecb-4fd3-a78d-16157840d588,06/08/2023 18:08,31/08/2023 10:34,31/08/2023 10:54,31-Aug-23,RAJKOT,Home Appliences,6999,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,1
44c0482b-3e19-4005-b7e0-4640c213c34d,Inbound,Returns,Reverse Pickup Enquiry,,6dea8261-6785-47b4-a641-25f8a2fa47d2,,31/08/2023 12:45,31/08/2023 12:46,31-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,4
40bccf07-ce87-49da-a2b4-4cde1e070e8d,Inbound,Payments related,PayLater related,So nice ,50c8f89d-8821-4a40-9e21-683bdb98b2d5,,31/08/2023 11:23,31/08/2023 11:34,31-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
072f23a8-f257-4bdd-b62e-a7f9c8ff140c,Inbound,Shopzilla Related,General Enquiry,,f2a4281a-f7a8-479e-9fe8-eb70e2821289,,31/08/2023 18:01,31/08/2023 18:04,31-Aug-23,,,,,Terri Lopez,Dylan Kim,Jennifer Nguyen,On Job Training,Evening,5
e0b550ea-eddd-4008-8f83-866f0283289f,Outcall,Payments related,Wallet related,Good communication skill ,bff4ba81-a706-4e40-9f12-9d9639d19419,,31/08/2023 21:58,31/08/2023 22:06,31-Aug-23,,,,,Susan Hendrix,Carter Park,William Kim,On Job Training,Evening,5
424b87fa-2146-4550-8fd4-17109f4f0227,Inbound,Returns,Fraudulent User,,87b511d4-be64-42e0-ab9b-48f3a040cffa,28/08/2023 13:41,29/08/2023 20:03,31/08/2023 12:28,31-Aug-23,BANGALORE,Books & General merchandise,89,,Danny Li,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
71bece3c-1274-4812-8b5a-9d36577b40fa,Inbound,Returns,Fraudulent User,,a33527e9-0f42-410d-bda9-bb592b908b15,01/08/2023 15:19,31/08/2023 10:05,31/08/2023 10:13,31-Aug-23,CHENNAI,Electronics,1499,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
b3236fa3-35f7-472e-8952-be99f8736d24,Inbound,Refund Related,Refund Enquiry,Satisfaction ,d4e4f7a2-3c76-40b8-af94-e7ffd38a0e40,18/08/2023 15:54,31/08/2023 19:20,31/08/2023 19:53,31-Aug-23,GURGAON,LifeStyle,474,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
b465216b-7650-4e17-89e5-a762c846d344,Outcall,Order Related,Delayed,,9c1d4561-852c-488e-8b5a-956158a52225,,30/08/2023 21:20,31/08/2023 17:23,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
cb35380a-7779-45bc-9b59-fd39b9c4b517,Inbound,Returns,Reverse Pickup Enquiry,Thanks Arun ji,a387328c-d84a-41ad-a02c-08bd934c8cec,,31/08/2023 15:23,31/08/2023 15:28,31-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
4ac87f15-5d18-44f4-bd34-d6c4c8719ddc,Inbound,Shopzilla Related,General Enquiry,,a8007e13-c94c-408b-855e-14d655b5c860,,31/08/2023 23:46,31/08/2023 23:56,31-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3a1241cc-db8d-4d8f-8b91-e7d18a6c25eb,Inbound,Returns,Reverse Pickup Enquiry,,7e39e008-41ba-4657-8fb0-f3e358c31ec6,27/08/2023 22:53,31/08/2023 20:07,31/08/2023 20:09,31-Aug-23,JORHAT,Mobile,32999,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
0b520d92-39d5-4074-9046-0fb5c6c9276c,Inbound,Returns,Return request,Good ,16bc509e-e0b0-4149-8755-ac0e536f95b4,,31/08/2023 16:40,31/08/2023 16:41,31-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
7ec21b5c-713b-4101-a538-251d36f1a8c4,Email,Returns,Reverse Pickup Enquiry,,d6548117-9ecd-4472-b360-ac4e658d36d3,,30/08/2023 22:04,31/08/2023 17:14,31-Aug-23,,,,,Gloria Walker,Noah Patel,Emily Chen,>90,Split,5
8911a05e-aced-4da7-b543-9d07ab5e1f6f,Outcall,Returns,Wrong,,6d83ff96-a9ad-4c8e-b798-d2a73273828b,,31/08/2023 12:05,31/08/2023 12:06,31-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
f4e57d62-9021-4955-b310-04e894b18ffa,Inbound,Feedback,UnProfessional Behaviour,,e35a829a-adf0-47dd-9684-2ed4ad48af1d,,31/08/2023 19:15,31/08/2023 19:15,31-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
3efdde5b-42bb-4f05-b312-f3c17e3ef84d,Inbound,Returns,Return request,Very good ,4d81d697-eb36-41f9-808c-8b03acbcd02e,,31/08/2023 13:35,31/08/2023 13:43,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
73e6d7c9-6262-44cc-9750-2d59ed91e345,Inbound,Returns,Wrong,Make sure to resolve the issue rather than just giving tips to the customer ,9f4c6184-8f45-4f34-b837-bc0a8412f9ad,,31/08/2023 08:18,31/08/2023 20:08,31-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
c768c35e-82cb-4059-a4a5-c6c85178d34b,Inbound,Refund Related,Refund Enquiry,,c84163b3-6156-4ec3-bca5-f6ab8afdc673,,31/08/2023 20:33,31/08/2023 20:37,31-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
ff907fcd-ff1d-4b63-b146-3640482365b6,Inbound,Order Related,Priority delivery,,c9a88892-75f1-4d0f-8e76-8f752fb1dc3e,29/08/2023 09:47,31/08/2023 15:54,31/08/2023 15:55,31-Aug-23,HYDERABAD,LifeStyle,404,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
68b13138-e60a-4cbc-943c-aec551c6cc14,Outcall,Returns,Reverse Pickup Enquiry,,b0aa6c4a-4263-46f5-b1be-2f41343a1807,,30/08/2023 17:16,31/08/2023 05:27,31-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
5625b711-9a31-48c0-bb64-6d699d4eeced,Inbound,Returns,Fraudulent User,Good,5891b92a-9891-4e4b-8b0b-232595a8490d,,31/08/2023 17:07,31/08/2023 17:16,31-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
937dccf0-9b64-4f7b-945a-950897b598a6,Outcall,Refund Related,Refund Enquiry,,12cd8271-2bb7-4251-a9aa-1988f9c960a9,,30/08/2023 18:11,31/08/2023 09:24,31-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
dcb6dbf0-adb3-4135-b990-a61ff6d1dc99,Inbound,Order Related,Order status enquiry,,6ea13941-7422-4fff-bff2-88c7791d8ea6,,31/08/2023 17:17,31/08/2023 17:18,31-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,5
37efa898-4137-40f5-ac10-31eb43dbd579,Inbound,Returns,Return request,Very thing is ok,d705d7b6-b051-4a9e-aa3c-eb14cd08de23,,30/08/2023 11:38,31/08/2023 10:04,31-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
cc27e992-0402-45c1-a46c-076844461e76,Outcall,Returns,Return request,Return ,a2c7b376-a796-49a9-8ebf-97f3b6c4dd03,,30/08/2023 18:48,31/08/2023 08:55,31-Aug-23,,,,,Tanner Snyder,Jackson Park,Olivia Tan,>90,Morning,4
73ceb55b-7e98-4791-9ffc-964aa28addc0,Inbound,Returns,Reverse Pickup Enquiry,,4901449a-f3e6-4938-b7e0-90faaf857008,,31/08/2023 06:10,31/08/2023 06:14,31-Aug-23,,,,,Carol Reid,Evelyn Kimura,John Smith,0-30,Morning,5
d73fa276-b075-4a12-8c02-da2eb798e3a9,Inbound,Order Related,Order status enquiry,Na,04b33120-5bae-43b3-abe8-20832077a79d,,31/08/2023 13:25,31/08/2023 13:30,31-Aug-23,,,,,Danielle Morris,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
097dcaf1-2dc6-475d-bf5e-7d65929ef239,Inbound,Order Related,Invoice request,,4a3a81d7-0dc2-4485-a9ff-718fe6173c1d,,31/08/2023 16:42,31/08/2023 16:53,31-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
0cb641e4-d868-490d-a04a-2f9dfb88fbd6,Inbound,Returns,Reverse Pickup Enquiry,,ff25bf0f-0930-46e8-85b0-7b0c8e869a0e,,31/08/2023 18:17,31/08/2023 18:18,31-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
8d3717d6-3122-4c31-8034-8620a04d6c63,Inbound,Returns,Return request,,1f66f62b-c238-419c-9854-e96b3a7a5880,22/08/2023 20:11,31/08/2023 15:44,31/08/2023 15:45,31-Aug-23,THALASSERY,Mobile,675,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
ed0421d5-8319-4b79-a768-107fc4c5bf05,Inbound,Order Related,Customer Requested Modifications,,97a934a3-2d22-41ec-927e-990f537b39a6,,31/08/2023 07:40,31/08/2023 09:34,31-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,4
599d7067-ad27-4c5e-943e-873527ad687e,Inbound,Cancellation,Not Needed,,7bf5b437-b666-4fe8-b290-641a00a0936e,,31/08/2023 11:49,31/08/2023 11:52,31-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,1
d7217e57-4881-4bff-8ead-d2665fff470c,Inbound,Returns,Return request,,fbc29966-5b2b-4870-8c9a-ee29669f4ca5,,31/08/2023 21:50,31/08/2023 21:55,31-Aug-23,,,,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
881d4f9d-cdf3-4c93-b15a-2c6b906fb6a9,Inbound,Order Related,Customer Requested Modifications,Happy rakshabandhan ,2ea076bc-de23-4c7a-9369-fb6646b8aeb6,27/08/2023 04:20,31/08/2023 10:53,31/08/2023 10:54,31-Aug-23,PRATAPGARH,Electronics,1199,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
dc176d6c-1911-4b1e-b007-b15ffbc39d88,Inbound,Order Related,Delayed,Not happy ,86552621-6245-409b-a367-e82f6e5a2278,27/08/2023 13:51,31/08/2023 17:06,31/08/2023 18:15,31-Aug-23,SURAT,Electronics,1099,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
87bef0b2-2519-432c-85fb-822784550ef5,Outcall,Returns,Wrong,,8c7c7699-2b5f-4e90-adb4-26caf21d0d32,,31/08/2023 20:05,31/08/2023 20:06,31-Aug-23,,,,,Sabrina Osborne,Jackson Park,William Kim,On Job Training,Evening,5
0dfb0796-0abf-4f71-a00a-9196beb75b4f,Inbound,Returns,Reverse Pickup Enquiry,The behaviour of the consultant is very good ,333cef45-5948-44a3-af6f-3375aa107fa5,,31/08/2023 21:31,31/08/2023 21:33,31-Aug-23,,,,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,5
45c94ed4-1bfc-41ee-bb78-71094f4158f7,Inbound,Shopzilla Related,General Enquiry,Good ,4489f498-c445-4810-bba0-19a012671a89,,31/08/2023 10:18,31/08/2023 10:40,31-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
f6b0bd40-57ff-48a3-9863-5d9871609eb6,Inbound,Order Related,Installation/demo,,caa37574-dec1-4516-a2b6-893db3e787f0,,31/08/2023 20:36,31/08/2023 20:57,31-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,4
fae7c19f-017b-44a3-bfcf-bbda3792bfbf,Inbound,Shopzilla Related,Shopzila Premium Related,,00f74dae-7a4b-4525-9266-0394df37e156,,31/08/2023 22:18,31/08/2023 22:19,31-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
03413079-12af-440a-b3a7-f143b126b2bb,Inbound,Order Related,Customer Requested Modifications,,b32d11ee-bfb2-4468-bc39-80eefbbf5996,,31/08/2023 18:35,31/08/2023 18:36,31-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
558e2587-2ed5-43e7-894a-a7696b81b38c,Inbound,Order Related,Customer Requested Modifications,,45b49b3c-4db8-4846-bf7e-3a512b83690b,,31/08/2023 19:27,31/08/2023 19:28,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
78f54d64-eed1-4ce2-88a9-bceec3042143,Inbound,Order Related,Order status enquiry,Do not reality show me,de3311ec-4d68-4b46-b623-58fe7a35694a,,31/08/2023 17:14,31/08/2023 22:06,31-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
8396f728-d1f9-49bd-9dc8-8c0d0e5a5c44,Inbound,Returns,Reverse Pickup Enquiry,,fa383e74-3412-4159-bf3d-6b6b2f2a608d,,31/08/2023 13:24,31/08/2023 13:26,31-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
6efe1248-15e6-4693-9bd6-831294b4b4a4,Inbound,Order Related,Invoice request,,e5a6d6c0-a971-4952-8547-8de023b54063,,31/08/2023 14:52,31/08/2023 14:55,31-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
e2c3746f-4db1-4d0c-a03a-f36461d8338b,Inbound,Returns,Reverse Pickup Enquiry,,aa90e3f9-c4d4-47ee-adf5-c4437f5df7ed,16/08/2023 00:53,31/08/2023 15:12,31/08/2023 15:15,31-Aug-23,NANDED,Books & General merchandise,1599,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
a46326b9-dfb1-4502-b098-711e93001893,Inbound,Returns,Reverse Pickup Enquiry,,cbed35ff-ea5d-470e-ad2f-9b278e209ef8,,31/08/2023 06:44,31/08/2023 06:44,31-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
51b6048c-fe0c-4349-b24a-b1227786e15d,Inbound,Returns,Return request,,debcc40a-6057-4a93-8516-b05c7781e7c6,,31/08/2023 12:23,31/08/2023 12:28,31-Aug-23,,,,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,5
268c1c6b-c7b2-4679-b1d4-7780ec28e6e4,Inbound,Refund Related,Refund Related Issues,Nice ??,57b1cc9e-9447-4161-bb5c-73a99b86c33e,,31/08/2023 12:54,31/08/2023 12:55,31-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,1
e0fde698-8cbd-40dd-84ba-ea0e009b6fd3,Inbound,Returns,Product related Issues,,7820a4ea-290b-43d6-b8dd-aa25edd6d088,,31/08/2023 17:37,31/08/2023 17:41,31-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,4
df0a816a-b0d8-42e9-9358-f554ae107f68,Inbound,Returns,Reverse Pickup Enquiry,,8baf2323-d0c4-43b1-89ba-d6394b91093f,17/08/2023 18:20,31/08/2023 13:34,31/08/2023 13:36,31-Aug-23,ALLAHABAD,Home,190,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
bd8229e5-f243-457f-b4e9-2cc9cf4e6028,Outcall,Returns,Reverse Pickup Enquiry,,ce620e11-0c8b-4494-8cd1-b14e0e8556da,,31/08/2023 11:52,31/08/2023 14:39,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
25c1ac4b-5c60-4310-9c19-33610e02f6d9,Inbound,Order Related,Order status enquiry,,d06c4390-d7f5-49c8-aca5-945b70607057,,31/08/2023 14:28,31/08/2023 14:30,31-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,1
477a65d5-4d7f-4117-84d9-165924c78c61,Inbound,Order Related,Seller Cancelled Order,???????,1a3a64f6-8ba2-4998-9d85-0bee90662a6d,,31/08/2023 19:58,31/08/2023 20:03,31-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
a6662bc3-f86d-469d-8cff-0ecf2a98d11a,Inbound,Shopzilla Related,General Enquiry,,e2139c39-fa78-4084-ae80-234c61728cbe,,31/08/2023 21:22,31/08/2023 21:54,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
163d63e5-7ccd-4001-8a85-92f9b8feb342,Inbound,Refund Related,Refund Enquiry,,9a38ed44-a94d-44f3-adc2-da15d231201e,,31/08/2023 18:58,31/08/2023 18:59,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
188e0750-b392-4828-9fde-4da036dcfc5c,Outcall,Shopzilla Related,General Enquiry,,7b6ad3ec-bec9-4296-94c5-9cc3168a2221,,31/08/2023 09:49,31/08/2023 09:52,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
aeaedbf7-4ec6-4380-bdd5-73c16faaf25a,Inbound,Returns,Reverse Pickup Enquiry,,bedc395c-9daf-4f38-bcfa-7da202ac9765,,31/08/2023 16:01,31/08/2023 16:04,31-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
8ead29e8-e404-44c8-a294-8821b2b26370,Inbound,Returns,Reverse Pickup Enquiry,Second time Shopzilla staff are not good I'm given a order then I'm checking is deffactive and I want to return it then they are telling sir order is open box delivery they are not returning my order ???? I'm very unhappy with Shopzilla I'm not giving next time any orders in Shopzilla they are second time given me defective item ..plzz others customer don't gave any order in   to given me bad experience..,c82acf2a-a9d5-4543-ae6c-53b516ed08da,,31/08/2023 20:12,31/08/2023 20:14,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
b910469a-4cae-4dde-94a5-6bd96e83489b,Inbound,Returns,Reverse Pickup Enquiry,,2ff8019b-c244-419a-9edd-322372387593,,31/08/2023 08:00,31/08/2023 08:01,31-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
cbebc01d-5d65-4f35-8c0c-ff7e1541dc9b,Inbound,Order Related,Installation/demo,,0d98def6-49be-4899-bdb4-9f1c5c2f1cda,,31/08/2023 08:46,31/08/2023 08:47,31-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
d250e86a-dd44-4abe-80b1-2ccbcbc4e44d,Inbound,Product Queries,Product Specific Information,,13ede27f-6d54-44b5-9816-936ed6c2e98e,,31/08/2023 21:59,31/08/2023 22:01,31-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
c0dfd80c-0b32-4497-8050-678071d873cf,Inbound,Returns,Exchange / Replacement,,964b8d1a-5564-4952-9cca-dfce1920ac90,,31/08/2023 15:29,31/08/2023 15:30,31-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
38557a5b-ec9c-4982-a2fd-2cc8af0fea77,Outcall,Returns,Fraudulent User,Provide otp evry Delivery ,81e976ae-5e0c-4e4f-ae5a-638fcd46f897,,31/08/2023 23:19,31/08/2023 23:31,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
228b33c6-ce1d-47cc-aec9-da9eed0941c8,Inbound,Returns,Reverse Pickup Enquiry,,62aef7d4-4682-4401-b003-6fe39fb1882d,17/08/2023 11:57,31/08/2023 17:19,31/08/2023 17:24,31-Aug-23,SILAO,Electronics,1003,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
d78d356e-14c8-4688-9306-945c2b8917fe,Inbound,Order Related,Invoice request,,3da2c92c-f16a-44f1-9e8a-11585b2be53c,,31/08/2023 11:45,31/08/2023 11:48,31-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
f4638d7e-0b42-4d0f-82d4-7d573b7d1a87,Inbound,Returns,Reverse Pickup Enquiry,,f0438a41-94d4-4a57-813e-524d465d70db,,31/08/2023 17:06,31/08/2023 17:07,31-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
ccc09689-7438-499b-a006-0ce02d551491,Inbound,Returns,Reverse Pickup Enquiry,,d97454d5-4379-465f-ac5e-5a22a83e7781,,31/08/2023 23:08,31/08/2023 23:09,31-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,5
e3c3e01e-8e10-4a6c-98e8-adb78fae3f94,Inbound,Returns,Reverse Pickup Enquiry,,f46f1a00-3c00-4e97-be08-757b1b57d784,16/08/2023 06:49,28/08/2023 15:03,31/08/2023 17:21,31-Aug-23,BANGALORE,Home Appliences,1599,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
bb578bf9-949f-4dce-8349-064a62a8539a,Inbound,Order Related,Order status enquiry,,0fc19261-086b-41a4-b6d0-6c9631fdd3fc,28/08/2023 20:26,31/08/2023 16:08,31/08/2023 16:08,31-Aug-23,Ambajogai,Electronics,76990,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
6491524a-ef7b-4e34-abe9-028d2200d1ff,Inbound,Returns,Return request,,baa01609-e662-484c-a32a-27cc8897ea88,,31/08/2023 11:02,31/08/2023 11:18,31-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
dcd90b22-1289-47b8-9826-41a572140cef,Inbound,Returns,Reverse Pickup Enquiry,,e3d1b8c8-9b02-481d-b8bd-2cff953cd27e,,31/08/2023 11:55,31/08/2023 11:57,31-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,4
512a2e80-a4f2-48dc-a8a4-54b2192ed5b1,Inbound,Returns,Return request,,baed133e-8bea-496e-b55e-b5c0f0e60358,,31/08/2023 18:41,31/08/2023 19:10,31-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,3
cdf48e98-d6da-4152-918d-a10e2ad12df5,Inbound,Shopzilla Related,Signup Issues,,05ad6148-708b-47ab-be73-41f55bce35f7,,30/08/2023 15:35,31/08/2023 14:27,31-Aug-23,,,,,Ronnie Romero,Aiden Patel,John Smith,>90,Morning,5
43f17b23-18f5-4ee2-b441-b52626d565cf,Outcall,Returns,Reverse Pickup Enquiry,Very good customer service professional speaking really i satisfy with thank you madam,c70ca2b3-8cad-4608-b102-b6c8cb0eb904,,31/08/2023 12:51,31/08/2023 12:56,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
459fa132-ed2e-4c67-b132-9d645950d847,Inbound,Order Related,Order status enquiry,,8b731d11-9798-4385-92a3-53cf95e6672a,,31/08/2023 16:00,31/08/2023 19:24,31-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,4
ebab9db5-99ec-437e-a434-871316168397,Outcall,Order Related,Installation/demo,,f7f39eb7-1378-45b1-acb2-2c4e9e009df8,,31/08/2023 20:09,31/08/2023 20:21,31-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,4
7ce1ffc6-2a23-43a1-9f78-b753940029af,Outcall,Returns,Return request,Exilent ,943315f7-f450-49b7-934a-3bc8c867ce0a,,30/08/2023 21:34,31/08/2023 11:14,31-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
c3a7a5fa-e6f1-4cf7-8e93-b6bbd08651e0,Inbound,Returns,Reverse Pickup Enquiry,,482f7bec-fb70-4ed4-8eba-c2f4b77cd3ec,,31/08/2023 16:44,31/08/2023 16:49,31-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
2f429326-55ef-4b6d-b87c-c6309c572236,Inbound,Order Related,Order status enquiry,,a75d05c3-d306-4120-87a1-3664ddb401a7,,31/08/2023 21:39,31/08/2023 22:03,31-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
fedd3e90-19bf-420a-a8e6-455a763beded,Inbound,Refund Related,Refund Enquiry,Refund money within 24 hour or or product return time.,3b68373c-14ef-4914-950a-af05098cc648,18/08/2023 06:14,31/08/2023 12:39,31/08/2023 14:58,31-Aug-23,KURNOOL,Books & General merchandise,1600,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,1
88fc4bbe-e44f-4c64-b895-4ca89f02548a,Inbound,Order Related,Order status enquiry,,3d0dbfe3-f3ce-453a-8c48-d5d73edbc8f6,,31/08/2023 19:24,31/08/2023 19:25,31-Aug-23,,,,,Christopher Brown,Aiden Patel,Olivia Tan,On Job Training,Evening,4
46e339ed-63bb-40ad-abe0-1ad19751c027,Inbound,Returns,Reverse Pickup Enquiry,,bf88ebd1-d97d-4221-893e-45765a716278,,31/08/2023 10:53,31/08/2023 10:54,31-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
11ede824-af74-421f-92ab-c0dcf08f2ae9,Inbound,Returns,Reverse Pickup Enquiry,Very helpful ,8fe90d8a-edfc-4713-9b74-1c60f553d60a,,31/08/2023 11:14,31/08/2023 11:18,31-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
585af35d-f12c-4d3e-9084-dfe902be9163,Inbound,Returns,Reverse Pickup Enquiry,,36c9f2fa-c1cf-48f7-b6de-ad778168bdef,,31/08/2023 12:48,31/08/2023 12:52,31-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
363d428c-4618-4fd5-837a-3b53105cad7e,Inbound,Returns,Reverse Pickup Enquiry,No need solve the problem.. I did not any help and support regarding refund.. they said wait and sory only 2 words..,e18f600b-ff3a-4c02-9da2-785e7ad4b5b8,,31/08/2023 19:18,31/08/2023 20:46,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,1
b506962d-9a40-4d87-8d04-67cda3cacae3,Inbound,Returns,Damaged,,22cc53e4-dd64-47a4-83b7-45f212f9df85,,31/08/2023 10:56,31/08/2023 12:12,31-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
70250491-012e-4bc4-9c4e-ec5a96717d79,Inbound,Order Related,Order status enquiry,,f33747c0-7e72-4b30-b856-56ad0913b679,,31/08/2023 14:50,31/08/2023 14:51,31-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
bfcfaa61-5f42-4084-ab47-5002759ade65,Inbound,Order Related,Installation/demo,Zero,26723cd1-89c3-4fdd-bc7b-9d7107a194fa,,31/08/2023 09:47,31/08/2023 09:56,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
ef6f1e25-cf0a-49bd-bcdf-b347b786a4f9,Inbound,Returns,Reverse Pickup Enquiry,Y7,f85faf61-9751-44fc-ba08-898d06ad345e,14/08/2023 07:41,31/08/2023 12:31,31/08/2023 12:34,31-Aug-23,GURGAON,Electronics,1649,,Janet Turner,Layla Taniguchi,Emily Chen,31-60,Morning,5
42e7877f-e639-4671-ad14-3d6413f21cda,Email,Refund Related,Refund Enquiry,,0b382543-6e3c-41c2-933c-e8521c6a6b9a,,31/08/2023 17:51,31/08/2023 18:02,31-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
f0e85c44-0381-4c78-be0f-f38b8adb5bfe,Inbound,Returns,Return request,Very nice ,758c5f62-c62e-4ac8-9428-8c145f4cc9cb,,31/08/2023 09:44,31/08/2023 09:53,31-Aug-23,,,,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
4c8008fd-31e0-4b02-88c4-90f7fef4bd9f,Inbound,Returns,Service Centres Related,,47cdb080-b318-4f29-85cf-afca45519f1d,,31/08/2023 17:03,31/08/2023 17:13,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,3
f0c32fa2-0ea0-4084-b7be-8093e8280788,Inbound,Returns,Reverse Pickup Enquiry,,855528c9-d84e-407a-b99b-eba1aaf7496f,,31/08/2023 17:38,31/08/2023 22:24,31-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f81e13e1-861a-40bf-880d-580641e1b4cb,Inbound,Order Related,Order status enquiry,Please make some penalty policy for Shopzilla delivery person... as they asked me to wait for the delivery for 30 minutes and later after 2 hrs message shown that it will be delivered tomorrow.,b53f603c-ce7d-4104-a1fe-96ff4e87deb9,24/08/2023 08:10,31/08/2023 20:25,31/08/2023 20:34,31-Aug-23,FARIDABAD,Mobile,19999,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,2
32b6e31d-cf8a-4431-b021-a6a8c8f3e8a9,Inbound,Returns,Reverse Pickup Enquiry,,020780ae-deba-469d-a578-5ec3c1414246,,31/08/2023 10:29,31/08/2023 20:16,31-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,1
71bcf8ac-3aec-4455-a32a-12c978cfedfa,Inbound,Returns,Missing,,3cdc54f0-96d0-469c-923d-847d705e3bf4,,31/08/2023 11:18,31/08/2023 11:19,31-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
84371cc5-b5ef-4142-a649-3db75b948926,Outcall,Order Related,Order status enquiry,,d957f722-51bd-465e-8069-87d4faae6546,,31/08/2023 12:29,31/08/2023 16:09,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,3
23fcfb0d-0aac-4c20-a359-3309af42a2f8,Outcall,Shopzilla Related,General Enquiry,,c910b07e-7735-44ff-9da2-058669a99f1e,,31/08/2023 22:27,31/08/2023 22:28,31-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
ad9efc41-110d-4597-827d-b66c32916a9c,Outcall,Returns,Wrong,,0ea7cb3f-894f-471b-9046-f217bd9d9c23,,31/08/2023 18:36,31/08/2023 18:37,31-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
a94cccc6-6b0b-4003-bb68-ad8d14b39d49,Inbound,Returns,Missing,Nice service ,81f5a264-f2f1-48c7-9b19-661e40575481,,31/08/2023 18:13,31/08/2023 18:56,31-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,2
e66b8bf3-c203-48cb-b148-7dc79244c9f7,Inbound,Payments related,Online Payment Issues,,3ebf4a01-232d-4bb2-9297-588134bfaeee,,31/08/2023 17:10,31/08/2023 17:12,31-Aug-23,,,,,Darren Watson,Logan Lee,Emily Chen,0-30,Evening,5
0b9a59b8-34b1-44f6-8559-f0ff6dae1b8d,Inbound,Returns,Return request,"She was very nice, her words are also good, she made my work very easy. Thank you for your help. Shopzilla.",7627039c-6ec9-4bc2-b9bc-539b70b5d2ec,,31/08/2023 20:10,31/08/2023 20:13,31-Aug-23,,,,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5b0a7185-ee06-4f73-ac1f-489a5f677c54,Inbound,Returns,Return request,Thanks ,8882a2e4-b65d-4647-8940-c1ec9d22b575,,31/08/2023 15:07,31/08/2023 15:10,31-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
0e733de8-ac2f-46af-b9b6-734996125c6c,Inbound,Feedback,UnProfessional Behaviour,Good,c458e0ba-40f6-4999-9a97-a9c7bfe3c08c,04/08/2023 20:32,31/08/2023 11:25,31/08/2023 11:28,31-Aug-23,GUHLA,Electronics,5999,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
1cd75b1c-0f14-42d4-9c1f-b2faf3199ee3,Inbound,Order Related,Delayed,,78ed3d86-9779-49da-b7cd-e51eb1d911fb,27/08/2023 08:50,29/08/2023 18:18,31/08/2023 08:14,31-Aug-23,KATIHAR,Books & General merchandise,26,,Troy Nguyen,Amelia Tanaka,Emily Chen,>90,Morning,5
aa662a71-4fae-4d67-8be8-8c24f275f592,Inbound,Order Related,Delayed,,0d4b6eff-f971-4070-a192-d2337cb4584f,,31/08/2023 09:55,31/08/2023 11:22,31-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,4
95280da1-60f0-4e8e-9ada-84e4cc0174e5,Inbound,Refund Related,Refund Enquiry,,0f601903-c17e-44d6-9b67-4c485d1df018,,31/08/2023 11:31,31/08/2023 11:48,31-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,4
893e64d8-80d5-45ec-b1af-fb84bc2fd5f6,Inbound,Payments related,Wallet related,Good ,dcd90f5c-3466-43cc-828f-485589caee4f,,31/08/2023 17:57,31/08/2023 18:00,31-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
e01ac1cc-8620-443b-aa1b-8a9382c15c52,Outcall,Payments related,Online Payment Issues,,de9d75bf-dd35-42a9-8b5a-41a6f473abb8,,30/08/2023 12:58,31/08/2023 00:12,31-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
894d7980-1f8d-446c-a933-6c0620a9a8fc,Inbound,Returns,Reverse Pickup Enquiry,,3a52eb12-ff5e-4ff1-85ba-27e291a9ee79,,31/08/2023 08:05,31/08/2023 08:17,31-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7aed6359-eddb-4aa4-9be2-5610696387fe,Inbound,Order Related,Order status enquiry,"Atleast Provide dilevery person contact no before dilevering the parcel so customer can also reach or make any request to the consern dilevery person, seee nobody contact me till yet and after the day is over, I m calling to the customer care regarding my order and I got to know that I won't get my parcel today, this is very dissapointing",7f9a3753-fee2-4e1e-8a0b-33fd8b9ed298,,31/08/2023 21:53,31/08/2023 21:54,31-Aug-23,,,,,Kristine Banks,Mia Patel,Emily Chen,0-30,Evening,4
2d8a5307-0713-4b2b-bf29-cf550ad0df35,Inbound,Refund Related,Refund Related Issues,,302f5bec-1597-4aa9-9f95-12637b72d43a,,31/08/2023 22:06,31/08/2023 22:08,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
4080a8a2-7ebc-4e38-aa0f-b9258294bced,Outcall,Returns,Return request,,0d8df13f-2765-4adf-985a-e2265df3c096,,31/08/2023 17:45,31/08/2023 17:50,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
72cbf7f3-af95-422b-b8af-a2c7cf1925c0,Inbound,Order Related,Order status enquiry,No more comments.,33e59af6-f196-47c2-84c4-14d945cdc080,,31/08/2023 20:57,31/08/2023 20:58,31-Aug-23,,,,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
f39330d2-1288-4597-8b5e-68cc8b42acab,Inbound,Order Related,Order status enquiry,"What kind of help you provide?, They can't even give me number of delivery agent or even tell me where my product is. Totally time waste",c2775575-6fe5-4f9b-a892-f59c47bf7590,,31/08/2023 18:28,31/08/2023 18:30,31-Aug-23,,,,,Theresa Moore,Logan Lee,Jennifer Nguyen,On Job Training,Evening,1
9d71b9b6-f121-4cd8-b73e-0946c487ee8b,Inbound,Shopzilla Related,General Enquiry,,9c3f312c-dfb5-410f-89ce-14c4389a0ffa,,31/08/2023 11:03,31/08/2023 11:05,31-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
f64710aa-f370-476e-b6ca-3fb294baffa4,Inbound,Returns,Wrong,Please increase Refund process,ff5e0840-fc7d-4853-8d18-d56bb1a8c8a1,,31/08/2023 11:51,31/08/2023 11:59,31-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
bff8425f-ce91-4588-83f5-bf8ceff9868c,Inbound,Returns,Wrong,Very good ,17f69156-b9eb-4a02-aef6-e9cfc99f8b16,,31/08/2023 22:38,31/08/2023 22:39,31-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a2eec99d-d767-42ed-894e-81cd5f13812e,Inbound,Payments related,PayLater related,,a988cd23-5aaa-4a97-9c40-ec5de7c66015,,31/08/2023 18:11,31/08/2023 18:27,31-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
f1f5f6d1-1884-49a3-afcd-d4d09d504887,Outcall,Order Related,Order status enquiry,,27d1bad8-6e26-406d-aaf2-578710aaa719,27/08/2023 21:38,31/08/2023 12:25,31/08/2023 12:27,31-Aug-23,PANIPAT,Electronics,58890,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
925f1147-d3d5-4f8f-8f77-7c7e3f046864,Inbound,Returns,Reverse Pickup Enquiry,,f5d4a5e3-0ee9-44a1-898e-843acbf2ed1f,,31/08/2023 21:09,31/08/2023 21:23,31-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,4
72fd95c9-eb27-4644-9378-18f57f50320f,Inbound,Returns,Return request,,28197038-5d48-4dd7-9e89-d40d08cd481d,,31/08/2023 17:22,31/08/2023 17:25,31-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
20f9138e-fd4d-4bf1-a59a-c2f6b1ee6aba,Outcall,Order Related,Invoice request,,65358df4-f7cb-4576-be45-56abb3c9303d,,31/08/2023 20:26,31/08/2023 20:37,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
9020b9eb-ac37-42c7-be97-ff4e11aa38f6,Inbound,Returns,Reverse Pickup Enquiry,,4f07138e-7cc9-406c-8fd9-ccd997bd5e51,18/08/2023 20:36,31/08/2023 15:34,31/08/2023 15:41,31-Aug-23,NEPANAGAR,Books & General merchandise,322,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
d6af20a1-a147-442c-bb6b-144af5cba412,Inbound,Refund Related,Refund Enquiry,Santusht hu,6897ebfc-ca8b-4851-bfc5-b7f292b8d57d,,31/08/2023 15:53,31/08/2023 15:56,31-Aug-23,,,,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
23695aab-5223-4c76-abdd-f119e6d7df88,Inbound,Order Related,Customer Requested Modifications,,f6e65d08-7da1-4728-bc0e-fe2ae1957b8f,,31/08/2023 17:23,31/08/2023 17:27,31-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,4
61c030ab-0cb4-4e8b-ad63-b937186c6b3f,Inbound,Cancellation,Not Needed,,85446ed1-58df-4ec6-ba26-24702e397ec1,,31/08/2023 11:09,31/08/2023 19:44,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
46ea7772-9953-4036-8572-1e6a46a6d124,Inbound,Returns,Return request,,e29b0a7e-1f61-44f8-b6c7-d43e5f6f3c3e,,31/08/2023 13:50,31/08/2023 13:52,31-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9270589c-73e7-4434-914c-613d153b0cb2,Inbound,Order Related,Order status enquiry,,70a0ea53-8bc6-4ac6-8425-975c755250b9,,31/08/2023 15:39,31/08/2023 15:55,31-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cae77065-d1c8-419a-872b-e558638034a6,Outcall,Returns,Return request,,ee98b8f7-e1bb-4c22-ba41-3b7cf110ad40,,31/08/2023 12:03,31/08/2023 12:27,31-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,4
8d18a257-12dd-422a-b4d9-fa49458e8657,Inbound,Returns,Wrong,,ea03070f-ece6-45dc-b94a-9958c235c656,,31/08/2023 11:05,31/08/2023 13:12,31-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
e8284b25-fd67-41d5-b130-db6432e14ae3,Outcall,Returns,Missing,,48492443-cc2b-41e9-8562-d46fb41526bd,,31/08/2023 16:38,31/08/2023 16:45,31-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
43b853dc-f680-49f5-8e2f-945926b9ce70,Inbound,Returns,Reverse Pickup Enquiry,Solve my issue ,5fa26708-24cc-4166-9177-9e90ba24f1cb,,31/08/2023 17:33,31/08/2023 17:58,31-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
87980f60-8bc5-47b1-b9d6-bf1ce3bc3430,Inbound,Order Related,Order status enquiry,Your delivery service is not good.,2098ead7-7fd6-4e48-8ab1-2a8649dad38b,,31/08/2023 18:58,31/08/2023 19:00,31-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ff517831-749f-44d4-b3f2-0e3ba42e6cdf,Inbound,Returns,Return request,,45442dc0-b6e3-4974-8922-77a803e2c891,,31/08/2023 09:56,31/08/2023 10:00,31-Aug-23,,,,,Melissa Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
1a90f49c-500f-41d2-b0fe-5efb9f9b9a2b,Inbound,Order Related,Customer Requested Modifications,You can't understand you don't have brain ??,6eb2a0e3-e70e-468e-8f38-71c8cdb456e8,,31/08/2023 21:23,31/08/2023 21:50,31-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,1
c1ef0a98-b116-41b7-9db9-c8c3d440caf1,Outcall,Shopzilla Related,General Enquiry,,96c78b91-5914-40b7-904d-a1f02a33487e,,31/08/2023 21:59,31/08/2023 22:02,31-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
d96ad629-9fcd-455f-aee9-640948484c27,Inbound,Returns,Reverse Pickup Enquiry,,ccda5dd8-6fa5-441a-99b2-64b4e64754d9,,31/08/2023 11:14,31/08/2023 11:23,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,4
4bd5d2b5-ec78-4869-b387-3d3a34490c1a,Inbound,Returns,Reverse Pickup Enquiry,Worst service ever ,db7f6083-c97a-4c67-aba3-50b0da28b21b,,31/08/2023 12:17,31/08/2023 12:18,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
8201801d-0e12-4a6d-947c-8b2c03cf4de7,Inbound,Refund Related,Refund Enquiry,,d531f745-3cb8-4a58-9ba1-74068ecaccc1,,31/08/2023 19:01,31/08/2023 19:05,31-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,5
d8f75bbb-c61e-4343-b7d9-96100b37abae,Inbound,Order Related,Order status enquiry,,d9ad84c0-64e4-4a1c-b63f-6540ee4e5bcb,,31/08/2023 21:17,31/08/2023 22:08,31-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
028796a4-db80-4cf6-9b05-43475f4ad51b,Inbound,Order Related,Order status enquiry,,e29714a8-46c9-403f-b369-678cb01e59eb,,31/08/2023 23:22,31/08/2023 23:43,31-Aug-23,,,,,Robert Harris,Jackson Park,William Kim,On Job Training,Evening,5
9c04a92d-03d2-4545-a3d6-1c8203673178,Inbound,Returns,Return request,,8d9f67bc-d51e-4fb6-a00e-aebf968caf78,,31/08/2023 02:37,31/08/2023 02:39,31-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d43ff667-6452-4daf-8bad-e6cde9c88bb3,Inbound,Order Related,Order status enquiry,,10ec323a-5345-458f-b07d-1cb9591ce423,,31/08/2023 14:06,31/08/2023 14:10,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
2f16c274-0077-420e-9ffe-a6fa253b2c50,Inbound,Returns,Reverse Pickup Enquiry,,820a15e9-e394-448e-8849-6d54808eff45,,31/08/2023 17:45,31/08/2023 23:54,31-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
717e050e-2c9a-4a9e-9d8d-0f497140f298,Inbound,Order Related,Seller Cancelled Order,Good,1a21a315-6d94-49b7-97ee-39bc7924a509,,29/08/2023 22:30,31/08/2023 17:10,31-Aug-23,,,,,Adam Hernandez,Nathan Patel,Emily Chen,0-30,Evening,5
6e47172a-7817-4ed6-af34-d2c81f5dc7da,Inbound,Returns,Reverse Pickup Enquiry,,f0a35ac7-1672-40df-81a7-b37658aacb7b,,31/08/2023 08:19,31/08/2023 08:24,31-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,3
9f07bf28-2173-4e32-ae13-2500716d363e,Inbound,Returns,Return request,Delivery boy behaviour is worst ...he try to querral with me ,6db5279f-6ee4-495b-8a29-8112f7334379,,31/08/2023 20:29,31/08/2023 20:40,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
95320ac0-987e-4a33-b688-1d047f56874c,Inbound,Returns,Return request,Properly satisfaction results for my complaint.,4cd21394-27ff-40ec-8447-7d0a6728047a,18/08/2023 01:38,31/08/2023 17:38,31/08/2023 17:40,31-Aug-23,HYDERABAD,Mobile,9999,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
649a6d0e-4fcf-46c1-a23d-450058fb9369,Inbound,Returns,Return request,,7b1e8782-60b0-45a5-a73c-c3a78210f25b,,31/08/2023 10:41,31/08/2023 10:45,31-Aug-23,,,,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
60f3488d-ae61-49b5-bc39-64d86c989996,Inbound,Returns,Wrong,,80c73456-a089-4577-99bc-a5276f931811,,31/08/2023 15:13,31/08/2023 15:35,31-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
5fe505d8-ab97-46fb-94c4-0a4255d3b3ac,Outcall,Returns,Return request,Goog,1493a880-ab59-4a38-9472-05f4e7ccdb9e,12/08/2023 06:15,31/08/2023 22:35,31/08/2023 22:41,31-Aug-23,BUNDI,Electronics,899,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
387a8b8f-199a-4b52-a276-f14358dfd735,Inbound,Feedback,UnProfessional Behaviour,,318e21c4-360a-45dc-a739-d8cfcdb9c89d,29/08/2023 09:15,29/08/2023 20:23,31/08/2023 20:54,31-Aug-23,BANGALORE,Books & General merchandise,349,,Michele Roberts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
53879569-e032-4f6c-8615-fd53f5e21214,Inbound,Order Related,Delayed,,9d1076b5-2742-4845-9777-dfece9f9fc0b,28/08/2023 17:42,31/08/2023 00:18,31/08/2023 00:30,31-Aug-23,,Electronics,699,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,1
7000d39c-4847-49cb-8477-8c014558b6e3,Outcall,Returns,Missing,,887bffec-1cce-492b-96c8-4ef0b61bdd13,,30/08/2023 11:27,31/08/2023 07:34,31-Aug-23,,,,,Nicole Harper,Austin Johnson,William Kim,On Job Training,Morning,5
00ac8881-512f-4e69-95cc-beeffd3c2d29,Inbound,Cancellation,Not Needed,nice behaivior,9578da5a-7433-489e-acaa-7c0873646ceb,,31/08/2023 09:44,31/08/2023 09:46,31-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
adef79c4-c4bf-4567-8f9e-68db41e9589d,Inbound,Returns,Reverse Pickup Enquiry,"I'm not happy , I want my money back , my plant was dried , not good",4b648c4c-b1c2-41fe-847c-b409cbe07c70,,31/08/2023 07:30,31/08/2023 08:01,31-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,1
a4389037-5eb3-497d-ab07-bc67fc26ca6c,Inbound,Returns,Return request,,0af1ed42-1481-4617-a161-565297bee247,,31/08/2023 18:06,31/08/2023 18:08,31-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,5
777d99a8-452c-4aff-9787-710db7517f7a,Inbound,Cancellation,Not Needed,,7e4286d8-2d67-47bb-80ea-33ca274ce0c7,,31/08/2023 11:03,31/08/2023 11:05,31-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
61a1575b-7f10-4e7e-b888-9959be4b8274,Inbound,Order Related,Delayed,,562fe647-fbd3-4f25-a6ce-1dd63a978c1a,15/08/2023 23:11,31/08/2023 10:43,31/08/2023 10:51,31-Aug-23,GURSARAI,Books & General merchandise,325,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,4
922bb67a-13df-4223-ba66-2cbac7169658,Inbound,Returns,Return request,,c3ee38a7-c95e-4820-bc65-bfda7ea0835a,,31/08/2023 19:15,31/08/2023 19:18,31-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,4
b5fbe19b-8019-4013-bd8e-6ad2bc35ddd6,Inbound,Order Related,Delayed,,1aefdadf-fa54-4dec-bdf1-25ea63e67fd0,20/08/2023 05:44,31/08/2023 14:14,31/08/2023 14:18,31-Aug-23,NANDED,LifeStyle,254,,Rose Moore,Madison Kim,John Smith,>90,Morning,1
6c8048f6-281a-4057-be49-a556f16e14c8,Inbound,Shopzilla Related,General Enquiry,,b15b679f-9214-419b-a143-6e973e6d369e,,31/08/2023 07:20,31/08/2023 07:22,31-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
c79ab9b2-124e-4d92-983e-540ccf2d2dae,Inbound,Returns,Fraudulent User,,d43b76f5-d330-4a61-ba29-89552293baa7,,31/08/2023 17:21,31/08/2023 18:30,31-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
026cf688-1529-4cce-a6ba-a467beb0318e,Outcall,Refund Related,Refund Enquiry,,2b72f0ca-e60a-4a68-8ccc-d88a9b1ff1f8,,31/08/2023 20:15,31/08/2023 20:25,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
c8b82c17-ff1e-44e0-b452-11582561d3de,Inbound,Order Related,Invoice request,,00e7735d-48ca-4e69-8aeb-e54bed74e4a3,,31/08/2023 11:39,31/08/2023 12:27,31-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
fda8f939-f12f-41bb-a7ca-60741f3ce01e,Inbound,Returns,Wrong,,436e1b7c-fa9f-48b0-b225-d95de55ebdf6,,31/08/2023 18:05,31/08/2023 18:06,31-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b7cb86af-4a3d-441b-a9ad-74de08204009,Inbound,Order Related,Delayed,,8b23dfac-1fe8-458e-ba03-03cfbfee534f,26/08/2023 10:07,31/08/2023 11:52,31/08/2023 11:54,31-Aug-23,AHMEDABAD,Electronics,2199,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
5b936a47-6a66-4771-8360-74795b7533a9,Inbound,Order Related,Delayed,,542eb106-78bc-437a-8e50-4e6a937b16b8,,31/08/2023 09:01,31/08/2023 14:37,31-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,4
ad59eb78-74be-4140-808b-f25bcb13593d,Inbound,Cancellation,Not Needed,Thanks ?? ,2fb1c7df-a883-445a-b097-5933ff0f8309,,30/08/2023 23:56,31/08/2023 11:20,31-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
eca07103-56bc-4f1c-8295-8b37388db40d,Inbound,Returns,Reverse Pickup Enquiry,,7bbbcbcc-3970-4768-9835-7879343fe83e,,31/08/2023 07:38,31/08/2023 07:40,31-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
8c1efa67-eade-4f19-b43e-7f1040d57f28,Inbound,Returns,Reverse Pickup Enquiry,My problem is not resolve ,ebe5f843-4494-4226-a464-2a4981e7f24b,,31/08/2023 15:00,31/08/2023 15:36,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
a1d1f1e8-e2c4-4e19-9103-612c3de16108,Inbound,Refund Related,Refund Enquiry,,34aba3c1-32f8-4fc5-bedb-f79f31d69683,,31/08/2023 15:19,31/08/2023 15:21,31-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
31263100-a018-4820-a370-0d75cc68cd1b,Inbound,Cancellation,Not Needed,Good,4c8515dd-cb9c-440c-96d1-ce0159267359,,31/08/2023 00:41,31/08/2023 00:50,31-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d8e47dc5-de38-4fec-8269-79a93ab184b8,Inbound,Order Related,Customer Requested Modifications,,fc516903-9333-4857-995b-8058d2e8bedf,,31/08/2023 21:15,31/08/2023 21:19,31-Aug-23,,,,,Russell Lee,Scarlett Chen,John Smith,>90,Morning,3
f1f8fdc8-ad77-4a7e-a0eb-8c6183d8f6b0,Outcall,Feedback,UnProfessional Behaviour,Very bad services i never purchase any product from Shopzilla you have fraud executive which you have no numbers of them when you have no numbers of your executive what are you doingHe said mam plz share   i am in my offc and i think any one of my home members is here but no one received product...such a bad services i want to connect with executive who was delivered my product but you have no numbers of your cx such a shame on you... Shopzilla teams,b2303412-533c-40c0-8289-d96825241b37,,31/08/2023 14:23,31/08/2023 20:04,31-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,1
6f4de5a0-4bb7-40df-9bcb-2868409a77c3,Inbound,Order Related,Order status enquiry,Thank you,a87c25cc-65e7-49b4-b07a-46a41848e711,,31/08/2023 15:08,31/08/2023 17:02,31-Aug-23,,,,,Erik Williams,Mia Patel,Olivia Tan,>90,Morning,5
97f37e69-810c-43f4-9782-7ff697c102ae,Inbound,Returns,Reverse Pickup Enquiry,The girl was so calm.and she has a sexy voice.Basically I love the voice,9b636206-51a4-45cb-ac35-40ad2b8b93e6,15/08/2023 11:18,31/08/2023 18:15,31/08/2023 18:17,31-Aug-23,FEKAMARI,LifeStyle,449,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
9389c919-dcf2-443b-bd8f-eafbef8cd636,Inbound,Order Related,Delayed,,77e755ef-e861-4994-9028-cd4a63cbcf50,,31/08/2023 09:06,31/08/2023 09:08,31-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
b6173328-7da3-481c-bdf4-01ffb56d207b,Inbound,Order Related,Delayed,,d7d26eb7-9a9d-4e3d-bcb1-268effbf99fb,,31/08/2023 10:58,31/08/2023 10:59,31-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
7464d29e-3ec2-4bce-8e14-bb9444fb0906,Inbound,Returns,Reverse Pickup Enquiry,,548e8679-1c74-4df6-8e3d-0b380d43da7e,,31/08/2023 09:31,31/08/2023 09:34,31-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
57c2684b-0dbc-41f9-a304-fe7b370ed70d,Inbound,Returns,Return request,Nice ,9ebd57c0-254f-418c-8fd8-1fa946b0459a,,31/08/2023 11:13,31/08/2023 11:17,31-Aug-23,,,,,Christopher Smith,Ava Wong,William Kim,On Job Training,Evening,5
d39d7659-4c03-49ef-875b-463e4396f6d2,Inbound,Returns,Missing,I have called 5to7 time but still not solved my problem ,6e2eae9a-06d8-49a2-b942-8de3c4c0fca8,,31/08/2023 15:41,31/08/2023 15:48,31-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,1
6703b23c-ab23-4337-b370-f67886382caf,Inbound,Refund Related,COD Refund Details,,bb18fee5-1d10-4c6e-a8d1-9cde1b7bec5e,,31/08/2023 15:57,31/08/2023 16:01,31-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
637edb39-189d-4e62-b0e1-9b6f3dce9f5a,Inbound,Order Related,Order status enquiry,,ae69accb-9eec-411a-8e09-04abd79af656,28/08/2023 16:19,31/08/2023 18:52,31/08/2023 18:53,31-Aug-23,PUNE,Electronics,66990,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1d63de94-70cd-4879-b49b-40bda5db298a,Outcall,Shopzilla Related,General Enquiry,,1f298eed-68fb-41e8-88c4-7e549d1b7e92,,31/08/2023 06:29,31/08/2023 06:29,31-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
8912d480-3939-4f92-8a29-9460cfd89af9,Inbound,Returns,Reverse Pickup Enquiry,Please refund ,44a20df2-acaf-48d6-bf24-a6fd6b6e26e8,,31/08/2023 19:07,31/08/2023 19:10,31-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
bb0a8d40-3e60-4bcf-ba45-ec6a3d9649bc,Inbound,Returns,Wrong,,03f0c581-f937-4589-8f9d-f6df27eca1b6,,31/08/2023 22:31,31/08/2023 22:35,31-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
946bba31-0548-4230-bd75-3fe65c08f574,Outcall,Cancellation,Not Needed,Iam good,916d4b27-1c99-4fb4-88f4-01a7e44693b1,,31/08/2023 10:18,31/08/2023 10:28,31-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
fd33092a-b031-4a4a-b8c1-d5016b54db61,Inbound,Returns,Fraudulent User,Very good ,09f1161b-fdb5-4157-8aac-667b770962f4,,31/08/2023 11:32,31/08/2023 14:27,31-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
8402336c-847d-473e-a194-5dd94a973620,Inbound,Returns,Reverse Pickup Enquiry,,d87569ed-17c7-4c43-b580-8f3e549f9757,,31/08/2023 09:29,31/08/2023 09:30,31-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
65e7bdae-f41c-4096-8437-9b9154683e17,Inbound,Product Queries,Product Specific Information,Ok,1009ea8f-0805-4a9c-b0ec-e886abf10f82,,31/08/2023 10:30,31/08/2023 10:34,31-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
67a99efc-b180-4d42-b0d5-fe2cb8351ee2,Inbound,Returns,Return request,,f4ed1f44-5925-4612-83a1-1e2c7de036da,27/08/2023 17:43,31/08/2023 14:37,31/08/2023 14:38,31-Aug-23,RANCHI,LifeStyle,357,,Paul Hamilton,Lily Chen,Michael Lee,>90,Morning,5
a8e2cca9-1b31-4010-bd7e-f9033ebdc08b,Inbound,Product Queries,Product Specific Information,Coustom service is good,49089087-22ac-452c-b62d-bbaa0c157767,,31/08/2023 10:22,31/08/2023 12:06,31-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
76046f70-8cea-455a-a44a-d9c941b6a58a,Inbound,Order Related,Priority delivery,Hlo,ebe4a4dd-be57-4372-b767-d2318e100b9a,,31/08/2023 08:37,31/08/2023 08:46,31-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,1
aabb3f45-79ca-4b6f-ae9f-d8c0219697eb,Inbound,Returns,Reverse Pickup Enquiry,,fcf3397a-68fa-4bb0-ad38-f9b500a5d581,,31/08/2023 17:10,31/08/2023 17:11,31-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
235a1cbd-01e8-44dc-8536-600deb2daaa5,Inbound,Order Related,Delayed,,34258772-fddd-4c16-8cd1-6e9f4aef0312,25/08/2023 00:09,31/08/2023 09:47,31/08/2023 09:48,31-Aug-23,GHAZIABAD,LifeStyle,481,,Timothy Wilson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
1d164bac-8c89-4348-b1ac-2dcd269e6c23,Inbound,Returns,Wrong,Well supporting ,1440349f-303c-4594-864f-f3b8b1fb9b8a,,31/08/2023 09:05,31/08/2023 09:13,31-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
7b3d27ea-69dd-46d4-941e-6930dd09aff2,Inbound,Shopzilla Related,General Enquiry,Thanks for customer care executive ,86352e91-ba60-4b21-824f-5270f941231d,,31/08/2023 19:16,31/08/2023 19:19,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
7b03e7bf-4194-4772-bbc1-1234d16be657,Inbound,Feedback,UnProfessional Behaviour,,a9cc208a-2a49-4494-9040-f3af482b76ae,21/08/2023 14:14,31/08/2023 09:57,31/08/2023 10:02,31-Aug-23,JORHAT,Home Appliences,24990,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
2de5048e-fba1-4e2f-a907-8c83f9d5022f,Inbound,Returns,Reverse Pickup Enquiry,,5a2f1e1c-3f83-480f-87dc-ca4de1f0aac5,,31/08/2023 23:43,31/08/2023 23:48,31-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
4104add7-1e8d-4182-9671-ba31ab3b041e,Inbound,Order Related,Invoice request,"Superb customer care n the perfect executive , solve my query in seconds..  out of 100",a500b3da-ae62-4938-a384-4606ba77a8ed,,31/08/2023 15:59,31/08/2023 22:10,31-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
070ad6b8-800d-4962-90d6-4368d7a1ea53,Outcall,Feedback,UnProfessional Behaviour,,33bcf691-1e6e-4294-9446-1700c34ec511,,31/08/2023 18:50,31/08/2023 18:50,31-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
68080f94-ffae-4cfd-bf53-b18d2be98b45,Inbound,Order Related,Installation/demo,Very bed,f04f6a18-9e92-443b-b362-b2ea9b56fef5,,31/08/2023 18:57,31/08/2023 19:00,31-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
1be8585c-bd22-4132-aaee-04e52f63dd85,Inbound,Returns,Return request,,041110d0-40f7-493e-9fee-d4d3f1bc9c37,,31/08/2023 19:27,31/08/2023 19:29,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
bd3f0a6c-9fb0-4e7d-8855-9c964364283e,Inbound,Returns,Missing,I'm satisfied from this customer support ??,0189d189-cd22-4645-a6a5-e37a0ae8ec03,13/08/2023 17:53,31/08/2023 14:01,31/08/2023 14:09,31-Aug-23,SRI KARANPUR,Books & General merchandise,599,,Alicia Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
64a2403d-eef2-4d96-9c05-8f0406ba7d51,Inbound,Shopzilla Related,General Enquiry,Costomer care was very poor quality ,ad77fa06-f685-4a60-b4af-43b08ca7e9b5,,31/08/2023 15:05,31/08/2023 15:06,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
c283d599-8f6f-4d37-a7ce-8c932cf32e50,Inbound,Order Related,Order status enquiry,,7378e489-ee1e-41ac-b3c3-17b6f917f37d,,31/08/2023 11:17,31/08/2023 11:22,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
6994dbb9-f590-4580-b90f-863043f1f5f8,Inbound,Returns,Reverse Pickup Enquiry,,f1d0b576-0e12-431c-b7b1-89f33d4c6d75,,31/08/2023 10:50,31/08/2023 10:52,31-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,5
eabdf374-8f1a-46b3-8150-1dea7828e865,Inbound,Returns,Wrong,,6e02a675-5d0a-45fb-8f68-8809e24af4e5,,31/08/2023 14:12,31/08/2023 14:31,31-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
16f95777-0cc1-490d-a03a-2477657311a6,Inbound,Returns,Reverse Pickup Enquiry,,07b6a279-3a4e-4a07-8b61-1154e53fd28c,20/08/2023 15:16,31/08/2023 09:30,31/08/2023 09:32,31-Aug-23,VADODARA,Electronics,854,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
a16f22e5-290c-4cef-b080-09d593c8444c,Inbound,Order Related,Unable to track,Please problem solve as soon as possible ,70fc8323-d239-4267-ae91-ca2e2a630cea,,31/08/2023 11:58,31/08/2023 11:59,31-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
361f178e-c546-44d5-b7c0-5b8a4196c5ea,Outcall,Returns,Return request,,461b74b7-7ae1-4740-a80a-d779037273b0,,31/08/2023 10:45,31/08/2023 11:04,31-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
0234e5fc-20eb-4f64-bb20-f16d975ae2e1,Inbound,Order Related,Delayed,,92a5b2cf-ea54-47d9-817f-37ca54198587,,31/08/2023 14:35,31/08/2023 14:36,31-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
83abce61-7adf-4661-9ad4-1f172d730682,Outcall,Returns,Return request,,4f6afe2f-be89-4967-97e3-3e8a4d3a928e,,31/08/2023 17:40,31/08/2023 19:02,31-Aug-23,,,,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
0dace8d3-3ece-4e3e-b295-92270ca624bb,Inbound,Returns,Fraudulent User,,5701f4e0-df80-4460-996f-aa420d93b9a5,18/08/2023 13:22,31/08/2023 10:42,31/08/2023 17:45,31-Aug-23,KHAGARIA,Mobile,1999,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
41c4cc70-6c51-4291-b8d9-68bb912ce9ca,Email,Returns,Exchange / Replacement,,602ee595-84d0-40ba-8fcc-409bd6a2cef1,07/05/2023 08:54,31/08/2023 12:13,31/08/2023 12:17,31-Aug-23,MUMBAI,Mobile,13999,,Pamela Perez,Zoe Yamamoto,John Smith,>90,Morning,1
f2a096e0-c33d-4fab-bf35-3bbd006374f1,Inbound,Order Related,Order status enquiry,,c31196c7-3cc6-4660-8621-1073be101370,,31/08/2023 10:40,31/08/2023 11:00,31-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
8f8096b6-5117-464e-b96e-7e5cf3a5f6a3,Inbound,Returns,Fraudulent User,So sweet ,fa205564-003e-4201-a469-d785fec5c822,,31/08/2023 13:02,31/08/2023 16:26,31-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
c271303e-64d9-4b1b-bddb-ca8b9e8be1b9,Inbound,Refund Related,Refund Related Issues,,555cf666-f7e3-4c4e-91ed-a3f575b2aa9a,,31/08/2023 19:35,31/08/2023 19:46,31-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
079d54a0-fa75-47cf-b776-498101382f43,Outcall,Order Related,Delayed,,24bfeaff-1653-444d-b377-8ee5f007616a,17/08/2023 08:11,31/08/2023 09:18,31/08/2023 10:47,31-Aug-23,PUNE,LifeStyle,3299,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,4
a76fd8f6-9223-4661-a87f-49b4ad2d05ba,Outcall,Feedback,UnProfessional Behaviour,Service not buttey,5c808799-43ef-4585-8212-cc5fb78bc7da,,31/08/2023 12:29,31/08/2023 12:42,31-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,1
5134c063-fd43-4abc-811f-0c6a11f91a02,Inbound,Feedback,UnProfessional Behaviour,Good ,c151281d-7475-4f3d-9fc9-b5e05349aef9,,31/08/2023 15:54,31/08/2023 16:00,31-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
30f5f2ed-ae1d-4d6a-902d-050fefb54eed,Inbound,Returns,Technician Visit,Assholes are seating there,534ac767-458d-4d89-8aca-51ae798837c3,,31/08/2023 16:26,31/08/2023 16:29,31-Aug-23,,,,,David Reed,Madison Kim,John Smith,>90,Morning,1
3412390f-6a5e-4f15-af67-4430473dc036,Outcall,Returns,Return request,,2e3401b4-9250-4031-a810-d42ff9acbe7c,,30/08/2023 21:31,31/08/2023 08:12,31-Aug-23,,,,,Christian Armstrong,Wyatt Kim,Michael Lee,>90,Evening,5
3a5175d8-6d17-4e98-b00b-0b9fbb5436c6,Inbound,Product Queries,Product Specific Information,,f62a43d1-6ac3-4fe4-a530-01f3e899fc92,,31/08/2023 22:10,31/08/2023 22:11,31-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
26497388-dc32-4c28-8cae-ea495ca66acf,Inbound,Order Related,Priority delivery,,c249671a-f1e3-481c-873a-60d3076a14ed,,31/08/2023 11:10,31/08/2023 21:09,31-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
61ad9496-50c7-43ff-b865-145aa5266c1f,Inbound,Shopzilla Related,Other Account Related Issues,Sir please meri Shopzilla I'd aapne blocked kar di sir please aapse request   meri id unblock kar dijiye  number se I'd thi,ad167cbc-cee6-4919-abad-865cc85535ea,,31/08/2023 12:43,31/08/2023 13:23,31-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
2bd5ce38-ceef-4d69-850a-2f9ee25e2437,Inbound,Returns,Reverse Pickup Enquiry,,540d4e9f-0ee4-4c9b-bce4-6cf7a140793d,,31/08/2023 17:34,31/08/2023 17:36,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
9d314fcd-f256-4526-bfc1-60f7b2449066,Inbound,Returns,Reverse Pickup Enquiry,Good support ,9c1957ff-be01-44d3-b159-7835bcc0ba5d,,31/08/2023 20:42,31/08/2023 20:47,31-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
b25ee10a-eacb-4fd8-a03e-cabf3049312f,Email,Order Related,Delayed,,a5513744-6f9f-43bd-ae87-83f25dd6ebfa,25/08/2023 19:22,31/08/2023 12:13,31/08/2023 12:17,31-Aug-23,UDAIPUR,Electronics,159,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
612c14d3-3653-454e-b9c7-15d14383c615,Outcall,Returns,Reverse Pickup Enquiry,,f76e2025-b258-4be4-abfe-bf1387cad4cd,20/08/2023 19:57,31/08/2023 13:14,31/08/2023 13:17,31-Aug-23,KANPUR,LifeStyle,480,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
4961171d-1ac5-4af8-98fc-03c876c92da6,Inbound,Returns,Reverse Pickup Enquiry,1 month complete created my issue but not solved yet,b10f4bd0-2fc5-47d2-93c3-272713e2be3f,,31/08/2023 19:07,31/08/2023 19:40,31-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
ea32f783-51fd-410c-81bf-7038a1e074e4,Outcall,Returns,Reverse Pickup Enquiry,Very good ,29be6dc7-120f-432a-b5c8-90f282d37e23,,31/08/2023 14:04,31/08/2023 14:05,31-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
38e6f654-b112-4363-ad24-32757c48fd9a,Inbound,Order Related,Order status enquiry,,09f24a42-14ca-42e6-93bf-1ffd4c437f3f,27/08/2023 12:41,31/08/2023 12:54,31/08/2023 12:56,31-Aug-23,AHMEDABAD,Electronics,15599,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,1
cd3c574a-ddbe-43c7-ad0b-3e7e17a9424a,Inbound,Cancellation,Not Needed,,f0fdfcc2-f7b7-45c1-8d7a-6a4cff5eba74,,31/08/2023 11:29,31/08/2023 11:32,31-Aug-23,,,,,Yesenia Bowers,Ava Wong,William Kim,On Job Training,Evening,5
8598422e-8c5b-493b-ae41-db9f658797e5,Inbound,Refund Related,Refund Enquiry,,f4526748-2cd3-456e-9cc0-5b0efa1ba04f,15/08/2023 21:57,31/08/2023 14:56,31/08/2023 14:57,31-Aug-23,NEW DELHI,Electronics,1499,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
ed268f2b-3a1d-4523-96dd-ed282cf4ab78,Inbound,Shopzilla Related,General Enquiry,,1ee6f3a0-a3b9-4024-8e08-0b9fe4b9a30c,,31/08/2023 17:09,31/08/2023 18:23,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
40c71aa9-e4c4-422c-94db-5688bcac062a,Inbound,Order Related,Seller Cancelled Order,,e57bf75c-8a4f-49c4-9c82-08c9414d1c12,,31/08/2023 22:30,31/08/2023 22:51,31-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
01b3f4f0-9c58-47cd-bd0f-cd1fe0135208,Inbound,Order Related,Order status enquiry,,e1bd3360-5178-4eeb-9a3b-8e9161b5fbbe,,31/08/2023 11:00,31/08/2023 11:02,31-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,4
2487cc40-4a57-4e28-8d79-19487866803b,Inbound,Returns,Fraudulent User,,c417a6a1-eed2-4aea-b393-b261854828ea,,30/08/2023 12:00,31/08/2023 20:25,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
b3d0993a-e2c1-4aa9-987d-6b580cdd726f,Inbound,Order Related,Order status enquiry,,a8b851ed-2fd7-4186-92fc-fa694f8026cf,,31/08/2023 13:45,31/08/2023 13:46,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
f962435f-704f-4d93-bf2e-e2cfe38995d4,Inbound,Refund Related,Refund Related Issues,,08dab00c-dd39-42af-8043-8090d7d6a485,,31/08/2023 22:40,31/08/2023 22:49,31-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ff6cacc7-7721-4d45-9e8a-459dcf743c9e,Inbound,Shopzilla Related,General Enquiry,,d1975b92-200a-4f3e-84e5-6552f2e85579,,31/08/2023 12:50,31/08/2023 14:10,31-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
8032c7e9-aa40-466d-8902-d6e8348c2de0,Inbound,Payments related,Payment related Queries,Make policies better ,0b466b78-f8a5-4b26-af10-0ddd6d7f1169,,31/08/2023 16:18,31/08/2023 16:19,31-Aug-23,,,,,James Duncan,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
0aab2fba-dec9-42fa-a2bc-94bb1078c2bc,Inbound,Shopzilla Related,Shopzila Premium Related,,1f9113de-2bd0-470e-a2b4-ec59d0eaa9e7,,31/08/2023 17:47,31/08/2023 17:51,31-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
1c1abf5b-bc8d-41b3-bdd7-637feae3f2c4,Inbound,Product Queries,Product Specific Information,I'm happy shopping with Shopzilla family ,549ab57b-9aa8-46c4-a840-a14b9640b506,,31/08/2023 18:31,31/08/2023 22:34,31-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
dd0e620f-e4f2-46b7-8b46-6e84c0a71576,Outcall,Returns,Wrong,Good job ,cd66d34e-0cef-40b2-a512-80c152e145fa,,31/08/2023 19:01,31/08/2023 20:15,31-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,5
aa1e11b8-bd72-46c2-8c55-b61282d864dd,Inbound,Order Related,Delayed,Impressive ,57824b87-4b0b-48c8-a28a-a34ba0f867a0,27/08/2023 07:42,31/08/2023 11:28,31/08/2023 11:29,31-Aug-23,GHATAL,Books & General merchandise,349,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0b5325fa-eb55-42b0-b396-7452ced855ed,Inbound,Returns,Fraudulent User,,1e771a3d-d4bc-4d29-88e0-b2a78b539e19,,31/08/2023 13:02,31/08/2023 13:04,31-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
77d6d4ff-1d37-4a04-8e38-ba7bbe7c0493,Inbound,Order Related,Order status enquiry,Please make policies easy for plus members ,2948bc34-7465-4342-9bb2-2a7bcb33272a,,31/08/2023 13:10,31/08/2023 13:10,31-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
8c8176c6-c98a-4232-a278-a740f80df319,Inbound,Order Related,Seller Cancelled Order,Good ,6cd66f62-4df9-4179-b288-6498b9b2f034,,31/08/2023 06:49,31/08/2023 06:58,31-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
8a2ebe71-df12-4ccb-9204-be8901a2585d,Inbound,Returns,Missing,,501e9a14-fdbd-4452-af9f-8a784e554309,,31/08/2023 09:30,31/08/2023 09:30,31-Aug-23,,,,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
62cac22a-c3e0-41ea-ad63-fd32f2fda5d0,Inbound,Returns,Fraudulent User,,0e1c3cd1-11c1-4396-8ca6-fd18276ea9ce,24/08/2023 09:00,31/08/2023 18:54,31/08/2023 18:57,31-Aug-23,KENDRAPARA,Electronics,1499,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
dae35b7a-fc28-41f0-9995-deac07490284,Inbound,Returns,Reverse Pickup Enquiry,,4acf88b4-d5dc-4533-beac-59ddbb025321,06/08/2023 15:53,31/08/2023 16:57,31/08/2023 17:01,31-Aug-23,SAGAR,LifeStyle,454,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
7e32e2b2-8811-4862-ab5d-be1d57d745a9,Inbound,Returns,Reverse Pickup Enquiry,,a5f4cc79-d4fb-4f6e-8474-3259d6701e5a,,31/08/2023 12:14,31/08/2023 12:18,31-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
286cdafb-5b86-4eea-b677-166fe7cfadf4,Outcall,Order Related,Order status enquiry,,ab279a19-6ce5-4fde-a174-c6ee330fb927,,31/08/2023 21:11,31/08/2023 21:12,31-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
793bc418-2860-4889-8197-88cfe22ccb94,Inbound,Order Related,Order status enquiry,Customer care thank u my problem solving ,49cc2514-65a3-4bb5-b864-508719258609,,31/08/2023 09:05,31/08/2023 09:14,31-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
f802a54f-a0df-428b-94fd-d0aee8c34113,Inbound,Returns,Return request,,fd08603a-0747-4f60-b9d5-4074122176b1,,31/08/2023 23:49,31/08/2023 23:53,31-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
a4c38594-57bc-40af-a0a9-f6990609e404,Inbound,Shopzilla Related,General Enquiry,,eb913d42-a691-420c-b821-3b9c05784937,,31/08/2023 08:06,31/08/2023 08:08,31-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
8da5a53a-997e-40d4-b5b7-0ffac5d11893,Inbound,Returns,Reverse Pickup Enquiry,,30b6d744-d88b-49fe-943d-b992f5975e61,,31/08/2023 10:44,31/08/2023 10:45,31-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
0b55c080-006b-46c8-9f5e-47ebbbdaaf0e,Inbound,Returns,Reverse Pickup Enquiry,,aa9c9738-ba07-40c3-b074-b3083cc88cf1,,31/08/2023 11:25,31/08/2023 11:27,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
a7ad6063-195e-4a88-ab9c-fcaf2f4b35b1,Inbound,Payments related,Payment related Queries,Very poor,f0726897-ca57-4ad3-9faa-edaaf9a055b3,,31/08/2023 20:01,31/08/2023 20:02,31-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,1
c266464d-e5c0-46ee-be23-5a47620b02b0,Inbound,Order Related,Delayed,,03b72f87-9159-41b8-a631-9c67bf07e8a1,27/08/2023 17:30,30/08/2023 14:47,31/08/2023 12:00,31-Aug-23,AHMEDABAD,Electronics,42990,,Mary Ross,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
7d6fcafd-164c-4ccf-a80b-baf7c8e9b759,Inbound,Order Related,Delayed,,20f6abd2-882a-4f51-852a-95da046d9aac,,31/08/2023 10:33,31/08/2023 10:34,31-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
57dd9182-1744-4d24-9e2f-d768d24e2745,Inbound,Returns,Return request,,8dff7fbe-d430-4f4d-8cd3-37761c426400,,31/08/2023 15:30,31/08/2023 15:32,31-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,4
170123ba-5b3e-4c2c-8f33-cad07f011a0a,Inbound,Returns,Return request,,fdda5d0f-70f7-4d9b-9092-8fce7b2fad2e,,31/08/2023 14:25,31/08/2023 14:41,31-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
2737e21e-5fbf-4054-a714-2a0658f3d7ca,Inbound,Returns,Exchange / Replacement,Give contact information to direct call to costumer care ,795a8b51-b458-4cb1-8716-dbb701453dd7,,31/08/2023 10:57,31/08/2023 10:59,31-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
a2537798-de7d-41e0-b927-15eea0c178df,Inbound,Refund Related,Refund Enquiry,Mera paisa nahi aaya lekin upi me dikh raha h aa gya,a2573a89-a407-4a33-8655-e2365a9f4c7c,,31/08/2023 19:21,31/08/2023 19:22,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
b49244a7-964f-4f33-b5cf-5590fe0c968f,Inbound,Order Related,Order status enquiry,The product sometimes are not delivered to my pin code i live in the main city still face this issue,df9cfdd0-c990-4d92-8a7e-d23d28589d99,,31/08/2023 21:36,31/08/2023 21:37,31-Aug-23,,,,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
2efa8135-c0ad-4b88-a935-45800dde0856,Outcall,Returns,Reverse Pickup Enquiry,,d25d15f0-413e-4cdd-be51-6520bbb82aa7,,30/08/2023 20:28,31/08/2023 15:57,31-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,2
82314adb-fbde-42c0-baf4-d76af1eb3fdc,Inbound,Returns,Return request,,961ffde3-f832-4561-b89c-365aa876f2bd,,31/08/2023 16:48,31/08/2023 16:52,31-Aug-23,,,,,Katherine Simpson,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
93be6b57-75c6-49dd-9e97-023807e76332,Inbound,Feedback,UnProfessional Behaviour,,52db4f17-b9dc-4415-b330-b0a3905d0711,,31/08/2023 21:32,31/08/2023 21:36,31-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
0cad517e-6302-4a51-9008-4791938a2cde,Inbound,Returns,Fraudulent User,,cfc78fbe-1182-4e22-b536-67b66fdcd06f,27/08/2023 23:20,30/08/2023 13:40,31/08/2023 10:23,31-Aug-23,JAMALPUR,Home,773,,Mike Fields,Madison Kim,John Smith,>90,Split,2
0e73aaff-b4b1-4b3e-b9a4-e2de7947166e,Inbound,Product Queries,Product Specific Information,,e2f3273f-9f62-4772-9b04-04ce9abdc6fb,,31/08/2023 09:02,31/08/2023 11:37,31-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6e30a705-deee-4bf2-a307-b58b987d0c00,Inbound,Returns,Reverse Pickup Enquiry,Very helpful,ed99bba1-2e7e-45ac-81b6-5e91cf495259,,31/08/2023 09:05,31/08/2023 09:07,31-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
5cfe7a1f-2cea-4570-ac45-d0016c9201c8,Outcall,Order Related,Order status enquiry,Good human nature ,7132edb0-157e-4aec-83c3-8e0beb012f6b,,31/08/2023 12:30,31/08/2023 18:33,31-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
50fddca7-048c-4d5f-a6fa-0aa3da0f8143,Inbound,Order Related,Order status enquiry,Customer support is powerless and helpless. This entire ordeal will ensure I delete the app and not place another order again via Shopzilla. SuperBuy is better. Shopzilla Laptop exchange offer is a scam,22047d1e-527b-4298-b7d4-082e75623777,,31/08/2023 12:41,31/08/2023 12:44,31-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
879b04d4-68ba-4f92-adfd-5347933c76ac,Outcall,Returns,Return request,,31f06608-fc16-49a0-9136-5138906e00dd,,31/08/2023 18:04,31/08/2023 18:08,31-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
6efafa0e-5af1-41ea-809a-59afd284f839,Inbound,Payments related,Online Payment Issues,,d6803028-949c-49c0-ac66-c316c6d9f8ba,,31/08/2023 23:41,31/08/2023 23:44,31-Aug-23,,,,,Jason Glover,William Park,John Smith,61-90,Evening,4
78fb1199-bb62-4a0d-97b6-85379eb942ab,Inbound,Order Related,Order status enquiry,Nice,59919a4f-879d-4efe-93a9-acf017cd6767,,31/08/2023 17:26,31/08/2023 17:27,31-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
db79515f-a9a2-4b1b-89a0-5615955d2380,Inbound,Order Related,Delayed,,f05be48c-f66c-4ef3-830d-d50f7e20143e,,31/08/2023 00:15,31/08/2023 10:03,31-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
bb6c323b-48df-49d6-9936-2cc3bf43f8ba,Inbound,Refund Related,Refund Enquiry,,8c76fa98-be35-435f-840a-dc6e1f1af30c,,31/08/2023 06:34,31/08/2023 06:34,31-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
d10c88eb-d29c-4dd9-b0cc-19ef17d0968d,Inbound,Returns,Reverse Pickup Enquiry,,48476a58-1a27-4924-b0cc-fc8ee38af4f8,,31/08/2023 09:15,31/08/2023 09:43,31-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
e84af458-6787-4b1c-be87-f549260d8dbe,Email,Order Related,Delayed,,7be94615-f8b5-4b60-ab4d-c4e1d21d8313,19/08/2023 21:13,31/08/2023 14:22,31/08/2023 20:27,31-Aug-23,AHMED NAGAR,Home,422,,Tommy Davies,Ava Wong,Olivia Tan,>90,Evening,1
712ea626-d00b-44a1-950b-d964b4cc206f,Inbound,Payments related,Online Payment Issues,,d98e4ca3-71ea-4747-a180-4464e2f5a085,,31/08/2023 12:53,31/08/2023 12:54,31-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
627db24f-0116-4945-8fa2-111c44c8f84a,Inbound,Cancellation,Not Needed,,36e218eb-2d64-41ee-9ec9-92d3ee8b918d,,31/08/2023 11:01,31/08/2023 11:06,31-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,4
43058512-c794-4866-b164-323cef96c2c1,Inbound,Refund Related,Refund Related Issues,,5e3d08d8-5369-45a2-9d42-26bbc6d3aebc,,31/08/2023 22:19,31/08/2023 22:41,31-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
24efffc9-f6a4-4c28-afa9-b913fb936f64,Outcall,Order Related,Delayed,"My product was not delivered to me but executive refused me forcefully that I have received my product with otp, please check my previous order history and solve my problem ",f2056eb1-6688-4165-9286-47f0a0ce61f9,,31/08/2023 22:37,31/08/2023 23:06,31-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,1
e0cde60c-95de-46f1-9ab0-350c5aa70baa,Outcall,Order Related,Delayed,?????? ?? ?????? ??? ?? ???,371fda6d-e75f-437c-960c-21770846601a,25/08/2023 20:40,30/08/2023 19:18,31/08/2023 15:40,31-Aug-23,BALODA,Mobile,23999,,Susan Johnson,Emily Yamashita,Olivia Tan,>90,Morning,2
bd999701-d134-46b9-b1db-ac752a38bf33,Inbound,Order Related,Invoice request,,03a01f45-873a-4c6e-84c7-85fec5662360,,31/08/2023 21:18,31/08/2023 21:24,31-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
cc9b5336-ae9a-46d7-bc81-76af2cfa3a60,Email,Returns,Missing,,1834cb1e-dc50-434d-84d6-a0078c7a308f,,31/08/2023 12:57,31/08/2023 14:17,31-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,5
fe3b6619-6b21-4b7c-b7c3-5b211b536037,Inbound,Order Related,Delayed,,2caa7347-2534-46a0-a8ce-18af928332ca,,31/08/2023 21:55,31/08/2023 21:58,31-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
fb478b59-6fc1-4441-8fa4-b192a84b2904,Outcall,Product Queries,Product Specific Information,,dda1eb42-fc4b-4ef0-97f0-4dd6832294d3,,31/08/2023 00:16,31/08/2023 00:18,31-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
dddcfdfc-bb63-4fd3-a46c-c6c411f238ce,Inbound,Product Queries,Product Specific Information,Rong parodat,1b59d4a7-875b-4ea8-bb3d-981035d0490c,,31/08/2023 18:01,31/08/2023 18:13,31-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
c372f6a1-5aca-4924-b7c0-8f103e0ce2ad,Inbound,Product Queries,Product Specific Information,,a8993890-245c-4318-be7e-cbf38ca4617e,,31/08/2023 22:54,31/08/2023 23:31,31-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b6cc17fc-2bb4-4c7b-9a71-936c912f9f2d,Inbound,Shopzilla Related,Signup Issues,,c171af5b-9323-4e52-8e23-39eff440e5e1,,29/08/2023 13:43,31/08/2023 14:03,31-Aug-23,,,,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,4
9a595217-98e2-4c52-926f-cde4d30d08df,Outcall,Product Queries,Product Specific Information,,2317b90e-bcc7-4fd3-8c10-969561704ef2,,31/08/2023 10:26,31/08/2023 10:28,31-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4dfa63a1-406e-4e8a-a70b-880af4434fac,Outcall,Returns,Reverse Pickup Enquiry,Shopzilla is fraud,6869eb58-e683-44ce-a949-9c50c4f94cff,,31/08/2023 12:21,31/08/2023 13:04,31-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
3424d545-6bc5-4e42-a725-fb9d4d893df5,Inbound,Product Queries,Product Specific Information,,f6c3b709-d9b4-4f17-b049-5995d7041492,,31/08/2023 14:24,31/08/2023 14:38,31-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
62b1aa42-76ee-4376-a2e6-95fd00c44bcc,Inbound,Refund Related,Refund Enquiry,,8d50f18b-89dd-4abc-9cb2-06e56b9288ac,20/08/2023 23:46,31/08/2023 18:53,31/08/2023 19:13,31-Aug-23,KOLKATA,Home,315,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
59ff119b-b884-4465-b72e-d0a31211b1f0,Inbound,Returns,Technician Visit,Thank you ,c311b7f1-fd5b-4171-a3a4-3d4602a3dc1b,,31/08/2023 08:01,31/08/2023 08:04,31-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,4
f8d98f71-f86e-4996-bd0e-eea20f0d9215,Inbound,Order Related,Customer Requested Modifications,,58f9e1fb-a039-4683-9819-399df40db0f1,,31/08/2023 11:19,31/08/2023 11:24,31-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,4
fe8a52f1-f484-4401-9b7a-8fb0d165c611,Inbound,Order Related,Order status enquiry,,504b2788-f036-4ea9-b2ba-c531eed7c06b,,31/08/2023 20:38,31/08/2023 20:40,31-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
1650f694-2f2c-4841-a37e-f04252ecb474,Inbound,Product Queries,Product Specific Information,,e8a50918-2dbf-4328-9f71-b9559460f319,,31/08/2023 09:37,31/08/2023 13:14,31-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,4
5017ca4f-c7cb-48d9-8bde-503988a78560,Inbound,Order Related,Order status enquiry,,003f6078-c6b6-4228-b7e6-4c3e74b906ba,,31/08/2023 14:39,31/08/2023 16:25,31-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
d709f9a2-1309-42bd-b16c-5468e2e58865,Inbound,Returns,Return request,,fcfc62af-87cd-4fa0-a5e7-22956e1ebabc,,31/08/2023 10:15,31/08/2023 10:26,31-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
8d0d9b11-cd34-4b17-b58c-d6ecc2930761,Inbound,Returns,Reverse Pickup Enquiry,,40afba03-d892-4f90-bca8-28861633216f,,31/08/2023 10:58,31/08/2023 11:35,31-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
cdd825f5-0eaf-458c-8c47-9d92121b7f7e,Inbound,Order Related,Order status enquiry,,748c93c5-3265-4294-ae8c-654281a32ddb,,31/08/2023 20:09,31/08/2023 20:09,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
40cb428e-6dea-420d-8ba3-da577b494731,Inbound,Returns,Exchange / Replacement,,f6fe60a0-34aa-4781-ba26-2577361db009,,31/08/2023 11:59,31/08/2023 12:09,31-Aug-23,,,,,Jacob Reynolds,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b6963e40-3cc5-4767-b48a-401472ff415b,Outcall,Returns,Return request,,b37bb0ef-8d78-4b38-9c30-ebe66498b236,,31/08/2023 12:20,31/08/2023 18:25,31-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
ae58c679-cfe7-42ee-befa-299cacf33672,Inbound,Cancellation,Not Needed,Good,193dff84-6948-4ed7-a9ae-c12f922931ed,25/08/2023 17:13,31/08/2023 17:36,31/08/2023 17:39,31-Aug-23,MUMBAI,Books & General merchandise,257,,Janet Jackson,Nathan Patel,Michael Lee,>90,Night,5
96ea6706-86af-4d43-a6c6-39f3cb9213f9,Inbound,Order Related,Order status enquiry,,26cf62ca-0449-4e1c-8c4e-134d43b0d9ea,,31/08/2023 19:06,31/08/2023 19:36,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
ece548f1-564e-45af-85d6-2f1fccba1f46,Inbound,Returns,Service Centres Related,,66b4a867-e487-46c7-a87f-17ea999e4f51,,31/08/2023 20:16,31/08/2023 20:32,31-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
28a20b31-ddf0-42d1-b0c1-f67b3462e38d,Inbound,Order Related,Priority delivery,,9fa7994f-0c4f-48d0-9145-8534d0ad0f4d,,31/08/2023 19:21,31/08/2023 19:27,31-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
5f0fe4cb-7d94-4f73-9cbc-a4875f522071,Inbound,Order Related,Delayed,,257e33cf-c801-40d7-b6a5-62f9d72370bb,16/08/2023 11:13,31/08/2023 15:40,31/08/2023 18:01,31-Aug-23,MEDAK,LifeStyle,496,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
9f9fe3ad-4bdd-4e62-99c6-bd5b264adef0,Outcall,Payments related,PayLater related,,6ee42369-17e9-4372-b24e-7a893dc40f0d,,31/08/2023 16:02,31/08/2023 16:04,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,3
4b838391-0acb-4bd3-b1e8-32f2a2c46cbe,Inbound,Returns,Reverse Pickup Enquiry,,e17a9316-777a-4185-9b95-7cc51925c756,,31/08/2023 11:18,31/08/2023 17:09,31-Aug-23,,,,,Michael Abbott,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,2
c2c6b8a0-6be7-418e-9bd8-294c3df64e6a,Inbound,Returns,Return request,,1c864072-4c8b-4b19-8178-c91346b3d953,,31/08/2023 09:20,31/08/2023 10:52,31-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8686e94b-b758-403d-8464-5c4f62dc3a77,Inbound,Cancellation,Not Needed,??,38fa9a48-359b-44d0-8353-63cd95fb4111,17/08/2023 22:53,31/08/2023 13:59,31/08/2023 14:12,31-Aug-23,UDHAM SINGH NAGAR,Books & General merchandise,1449,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
b385b008-883c-4b12-966f-97c7c76b9ff8,Inbound,Returns,Return request,Good support ,f3076040-dbf9-411f-b903-87921149b025,,31/08/2023 09:08,31/08/2023 09:10,31-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
fccc0b4d-992d-40b1-9b08-8bcd68a185fb,Inbound,Order Related,Delayed,,d1f2c835-ff83-49f4-983e-d4f00c5ced76,12/08/2023 08:09,31/08/2023 20:08,31/08/2023 20:10,31-Aug-23,GAYA,Books & General merchandise,76,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,3
d586e4a2-0bf2-4429-956d-c756aebe4346,Inbound,Order Related,Order status enquiry,If u cant deliver by promised date\u2026why the hell u gave that date\u2026.cant you even responsibly deliver at the promised date\u2026such a huge company saying reasonsregarding delivery agent,86e0544e-4ca3-43fa-882d-c3c8645b6ff7,,31/08/2023 10:19,31/08/2023 10:20,31-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,1
7adbc5b3-46c4-426c-859a-9886cf45959e,Outcall,Order Related,Order status enquiry,,64ae7157-3367-4c5b-8989-b2b78f48775f,,31/08/2023 18:49,31/08/2023 18:51,31-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
5f617bc2-7993-466f-b989-ba64e60be518,Inbound,Returns,Reverse Pickup Enquiry,,b4c2990e-636b-4bd2-b001-3e4d86c645f5,,31/08/2023 13:51,31/08/2023 13:52,31-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
d7be9d3d-8f19-4014-a5f1-50f452591f04,Inbound,Payments related,Wallet related,Thank ,b37cf0c1-e0e9-40ff-883f-67c985c325d8,,31/08/2023 08:07,31/08/2023 08:08,31-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
bc2423af-d088-4074-8ff8-8d8e4edbca1c,Inbound,Returns,Reverse Pickup Enquiry,My issue is not resolved,c2280413-10b9-4c08-a827-cc6566e49e68,24/08/2023 23:44,31/08/2023 10:14,31/08/2023 10:41,31-Aug-23,HYDERABAD,Books & General merchandise,2736,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,1
2e0da31d-2cd8-4044-993b-e6ba3570a317,Inbound,Product Queries,Product Specific Information,,40dd6d25-77e3-4142-a2a3-f832edf8c12b,,31/08/2023 13:03,31/08/2023 13:06,31-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
566efd59-9c49-41c2-9cbc-b04c41e41218,Inbound,Returns,Return request,,c35a6558-6617-4b1d-921a-e296b5cc1c13,,31/08/2023 22:08,31/08/2023 22:22,31-Aug-23,,,,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
376a10a5-a8b7-4b71-bbb3-8bd3de90bde4,Inbound,Returns,Missing,It's ok good work all team ,e50c5be0-963b-4518-966a-7c4d67471524,,31/08/2023 07:47,31/08/2023 07:49,31-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
4a45b544-236f-4739-a3db-539f8ee5453a,Email,Returns,Reverse Pickup Enquiry,,0262f473-b1aa-4eee-bc42-629618ed7b0e,22/08/2023 11:31,31/08/2023 11:26,31/08/2023 11:40,31-Aug-23,BARABANKI,Home,848,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
5c89578f-84c2-4508-81e2-ce3b3c251553,Inbound,Returns,Reverse Pickup Enquiry,G,e9054b8b-eb9c-4cab-8212-e6a0dc02a16a,,31/08/2023 12:36,31/08/2023 15:46,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
2aa80320-e767-43e0-aec1-6a609c83ccee,Inbound,Returns,Reverse Pickup Enquiry,Very good,e1f0751c-51c1-479e-bea3-75f49ffa8d96,,31/08/2023 20:14,31/08/2023 20:17,31-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b7496cf1-a6b0-4c06-9b29-c49be6c43763,Inbound,Order Related,Seller Cancelled Order,??,f64f94ed-6766-4fca-b243-d63bf3fb5fd5,,31/08/2023 22:34,31/08/2023 22:37,31-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
3d889391-c5f8-4692-922c-b8b480266891,Inbound,Order Related,Delayed,,e61ccb4b-db20-42dc-9b6a-601a7665c9ab,08/07/2023 19:49,31/08/2023 15:55,31/08/2023 15:55,31-Aug-23,AGARTALA,Furniture,13410,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,1
60775499-77a4-4b84-b2e6-37bf45eabbca,Inbound,Returns,Wrong,,a48b4539-cf4c-418f-a426-ef61161cb4a3,24/08/2023 15:43,31/08/2023 16:22,31/08/2023 16:25,31-Aug-23,HYDERABAD,Books & General merchandise,1250,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
0cfd3add-649b-4e95-b8d2-db94e1ae11aa,Email,Returns,Reverse Pickup Enquiry,,a6c86cbd-122b-4c2f-81dc-61258388b43f,,30/08/2023 20:45,31/08/2023 17:38,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,3
57ec98be-a9ec-47c1-907e-a94818ef2c75,Inbound,Returns,Reverse Pickup Enquiry,,50d1c807-fa19-4613-84c5-ef87d68d4b1f,,31/08/2023 00:50,31/08/2023 00:51,31-Aug-23,,,,,Shirley Young,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
d94d8fe9-4e4d-4d84-bbcf-d67e59ada1e2,Inbound,Returns,Reverse Pickup Enquiry,Good ,f3b2c82f-d267-4782-a427-8b6b05ff0ce3,22/08/2023 00:07,31/08/2023 18:09,31/08/2023 18:09,31-Aug-23,SANGAMNER,Electronics,1599,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
db8fc5ce-3c72-4b02-9936-69dacd1290d1,Inbound,Returns,Reverse Pickup Enquiry,,1054109e-f90d-425e-b478-499033320a55,09/08/2023 23:34,31/08/2023 15:16,31/08/2023 16:10,31-Aug-23,PUNE,Books & General merchandise,954,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,4
7f5d2694-5d72-4387-8ef9-b7a27ac1ad07,Inbound,Returns,Missing,I'm so happy ?? ,f73753b3-234f-4772-a0e6-c1cd424ff6b3,,31/08/2023 07:51,31/08/2023 07:53,31-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
53c4f9a3-26e7-4f5c-a926-d75810a3e184,Inbound,Returns,Fraudulent User,,f10343e8-1506-40fd-8998-9a0919b32a65,,31/08/2023 18:47,31/08/2023 21:59,31-Aug-23,,,,,Craig Henderson,Brayden Wong,John Smith,>90,Evening,5
10b7da79-49b9-4728-910d-2c47dbd0d46e,Outcall,Returns,Wrong,,54d90f36-a329-48e7-9330-2b4f20aaa8fd,,31/08/2023 15:17,31/08/2023 15:19,31-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
57ef8064-ffbf-4137-8a53-d47ffc433510,Inbound,Order Related,Order status enquiry,,80f5172c-9a3f-4c22-a94c-9406653b3ab3,28/08/2023 21:51,31/08/2023 21:19,31/08/2023 21:20,31-Aug-23,MUMBAI,Books & General merchandise,299,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
fb3c6295-c155-479a-8fcf-96085f255878,Inbound,Returns,Reverse Pickup Enquiry,,dc8a59ba-7194-498c-8a7b-5b2fd54c49f5,,30/08/2023 15:55,31/08/2023 08:44,31-Aug-23,,,,,Travis Gardner,Evelyn Kimura,John Smith,0-30,Morning,4
224d8692-debf-43ee-b0c5-a713a678dff6,Inbound,Refund Related,Refund Enquiry,,adad9458-aea4-4a6a-a5ab-d779066bb9ea,,31/08/2023 00:25,31/08/2023 00:26,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
44800512-ab45-44d8-9ec0-ff6674c08407,Inbound,Returns,Return request,,9f4c2f9c-5b94-47fe-bef5-6806a5a94131,,31/08/2023 17:28,31/08/2023 17:32,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
e08188c9-f638-470b-bbbb-23db225750d8,Inbound,Order Related,Order status enquiry,If any address or pincode is out of your delivery service then don't take address or pincode in order time,2367b250-bb20-422a-b0b8-6dc9da331014,,31/08/2023 17:35,31/08/2023 17:36,31-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
0aa11f90-1f2a-41d1-8822-9768a8cfaef0,Inbound,Returns,Reverse Pickup Enquiry,,45d9a5ad-f41f-4ceb-9e39-6a73f83d395f,,31/08/2023 12:31,31/08/2023 12:40,31-Aug-23,,,,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
7d591f73-0a49-4944-8533-cbdfdd5efae1,Inbound,Returns,Return request,,34fa7de3-d22f-4cc4-b4b6-c08a647f059a,,31/08/2023 17:09,31/08/2023 17:11,31-Aug-23,,,,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,4
f6e22f4d-0779-416e-9dbb-eea6b4c206af,Inbound,Feedback,UnProfessional Behaviour,,2b1d1922-7c70-4524-a9ab-643b83561a42,,30/08/2023 09:35,31/08/2023 09:30,31-Aug-23,,,,427,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
01f33ce5-7761-4566-b633-ab499c5595f0,Inbound,Order Related,Order status enquiry,,75ec4af1-077e-4444-98ff-88066cf5e85f,,31/08/2023 20:07,31/08/2023 20:27,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
575e283a-4d0f-47cb-8857-de50aac3d0f0,Inbound,Product Queries,Product Specific Information,,08207c03-fffd-44b4-ad8a-609d4e6419e0,,31/08/2023 11:44,31/08/2023 11:53,31-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
ac97f761-4962-436a-ae90-3d878d493ab8,Inbound,Order Related,Order status enquiry,delivered order time reduce.. ,9d5c5b56-9aa7-45e0-8ec4-446f8be4e94b,,31/08/2023 13:06,31/08/2023 13:19,31-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,3
d95f8cad-cdd4-4226-a046-3cea42a7e20d,Inbound,Returns,Missing,,d6da066c-7995-4869-ae7c-c0a8a458c87f,15/08/2023 11:35,31/08/2023 12:52,31/08/2023 12:55,31-Aug-23,KRISHNA,Affiliates,138,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
a4258d33-c29c-4107-ab5e-df44c747fa32,Inbound,Product Queries,Product Specific Information,,5e6fa69d-33a9-4494-a8cc-01de8aab4ffe,,31/08/2023 12:10,31/08/2023 12:11,31-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
c0efd8ae-4eb1-41db-946c-680b50e9e0c6,Inbound,Shopzilla Related,General Enquiry,Thanks ,11929c5d-b5a4-4312-b594-6e283e7e860c,,31/08/2023 17:04,31/08/2023 17:21,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
a100eb60-7a6c-473e-822f-205f2bd53927,Inbound,Returns,Reverse Pickup Enquiry,Pagal ho tum sab kiya baat hia,d2cce261-cf86-48f3-945c-c48c579ce7d4,02/08/2023 10:12,29/08/2023 12:24,31/08/2023 21:24,31-Aug-23,ATRAULI,Electronics,1099,,Joseph Gibson,Layla Taniguchi,Emily Chen,>90,Morning,1
c32bf94a-e386-4838-9098-929233c8af74,Inbound,Refund Related,Refund Related Issues,,bd14c6a7-352f-4f88-829d-e5c7fc1b27e1,19/08/2023 15:34,31/08/2023 11:28,31/08/2023 11:31,31-Aug-23,BILASPUR,LifeStyle,452,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,1
cf711ffa-403f-4b4a-aa5c-a9112a86cd65,Email,Feedback,UnProfessional Behaviour,,d6258a7b-201e-4407-9c95-fda712464893,,31/08/2023 00:24,31/08/2023 00:25,31-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
333da9b3-9e82-4969-825c-4f43dbca9d33,Inbound,Order Related,Installation/demo,nothing happy with services,8b028fdd-54e1-4e01-8810-39a88362059a,,31/08/2023 21:42,31/08/2023 21:44,31-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
71924ddb-9b80-4af8-a96d-fc108b161dd9,Inbound,Returns,Return request,,3565d683-8731-42c8-9828-68c2f8e28451,,31/08/2023 09:55,31/08/2023 09:56,31-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,1
f98a9041-17c9-4272-83fd-df082bef9577,Inbound,Order Related,Priority delivery,????,d9b4e883-ba68-4280-94e4-e51cf0d00337,,31/08/2023 18:56,31/08/2023 18:57,31-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
b5c57c7f-f17b-4bab-bbaa-73aa8bb48d27,Inbound,Payments related,Online Payment Issues,,7f53d6ed-7cb0-4e1e-bb30-f54a0fcdd43c,,31/08/2023 11:04,31/08/2023 14:40,31-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,4
c7f1ddba-a95d-42a2-acc7-4e196bfd1989,Inbound,Returns,Missing,,45fe927e-0d2d-4d62-b298-a4177892030e,,31/08/2023 07:49,31/08/2023 07:51,31-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
7f992bb1-ef47-4836-8930-3ed8360f1d16,Inbound,Order Related,Priority delivery,,1cc7cad7-ce9d-4bb2-9574-ae4ca6764e55,,31/08/2023 20:31,31/08/2023 20:38,31-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
607e5824-2818-44d7-8902-8620dd20e58b,Inbound,Order Related,Priority delivery,,57f2f41c-b02f-4097-b828-f3ebd8afc513,,31/08/2023 07:05,31/08/2023 07:07,31-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
2ae13cf1-5b49-48a1-9ef5-20f4beef1537,Outcall,Shopzilla Related,General Enquiry,,c89e92bf-fc2a-49b5-a774-a28f58afbfcd,,31/08/2023 10:38,31/08/2023 11:39,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
a6da06f0-f0cd-4c98-94cd-07e672d1e062,Inbound,Refund Related,Refund Related Issues,Please prefer customer's mother language. Not everybody can speak or understand English or  . During a call you should ask the customer in which language the are comfortable to talk.,3db40e6b-7e23-4dd2-8899-83164945cb68,23/08/2023 14:19,31/08/2023 13:11,31/08/2023 16:35,31-Aug-23,ASANSOL,Mobile,32999,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
ce6339d6-5c4b-4e1f-89b0-dde2c6daca2f,Outcall,Returns,Fraudulent User,,fb04b25e-e2fc-4175-9278-e43695cb1eef,,31/08/2023 20:58,31/08/2023 21:06,31-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b3526041-997d-475b-9361-c84630598b64,Inbound,Returns,Wrong,,bf710cd3-7296-46d5-a5ea-64be3a40da5c,23/08/2023 08:04,31/08/2023 13:14,31/08/2023 13:15,31-Aug-23,MAHBOOBNAGAR,LifeStyle,599,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,4
0b41c6bc-017a-489b-9081-dd42f7d9187c,Outcall,Returns,Reverse Pickup Enquiry,,c8d47eaa-0e17-45b3-af08-dc881cd38954,,30/08/2023 18:50,31/08/2023 08:12,31-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,4
c95c9248-0750-49d5-bea7-ca3d0376ec3a,Outcall,Returns,Missing,,b5f30e7a-bea6-4e76-a718-7a56abccd95e,,31/08/2023 17:35,31/08/2023 17:46,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
bcf34bdf-9c7a-4339-beff-d0d163502dc6,Inbound,Returns,Return request,,a584823e-bd8b-413a-818b-b34be432832b,,31/08/2023 18:59,31/08/2023 19:03,31-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
59c845e1-e826-4453-9227-4164829e2fec,Inbound,Feedback,UnProfessional Behaviour,,702827c7-ba41-492e-a1bc-14b357f68552,,31/08/2023 12:27,31/08/2023 13:31,31-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
4c534712-6186-48a1-9c8a-f403ea3757c0,Inbound,Returns,Return request,Give some no for complaint against the product/delivery boy ,d4328716-5d0c-4dc8-8797-a48563d763ff,,31/08/2023 05:55,31/08/2023 06:00,31-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
bd4cdf00-8696-4765-b42c-10c909dd9546,Inbound,Order Related,Delayed,,eaa5a28b-31b6-48ba-a189-983156d346f8,,31/08/2023 17:48,31/08/2023 17:49,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
785213f9-4a93-4f9b-82bd-e0864c3fad0f,Inbound,Feedback,UnProfessional Behaviour,Ek hi products ke liye 1 mahine se paresan kar rahe   ap log. Ghatiya services hai. Jab mai do baar payment kar diya to apko refund karne me kya dikkat aa rahi hai. ,011dceba-ca43-4a0d-bc54-5a822e4b2da4,08/08/2023 11:47,27/08/2023 09:53,31/08/2023 08:22,31-Aug-23,NEW DELHI,Books & General merchandise,137,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
e674abf4-842f-46e2-9a0d-638f7014065c,Inbound,Order Related,Delayed,,db22c9f0-51d7-4111-b436-e7407f21d5f7,23/08/2023 12:09,31/08/2023 11:31,31/08/2023 18:37,31-Aug-23,KHAMMAM,LifeStyle,1817,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,4
00cf12c0-e365-473b-90ed-c8d8ba722d13,Inbound,Returns,Reverse Pickup Enquiry,Worst service provided by Shopzilla..Really disappointed with ,c874d612-e547-4d74-ad27-ed6e724a7c96,29/07/2023 15:16,31/08/2023 12:23,31/08/2023 12:27,31-Aug-23,PUNE,Furniture,2702,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
d1681540-d59d-41ee-8c2b-72968f9b5db2,Inbound,Order Related,Order status enquiry,,4e106cd3-f2aa-4d8a-8ed9-9d6f49e3c578,29/08/2023 14:15,31/08/2023 09:34,31/08/2023 09:38,31-Aug-23,SURAT,Electronics,1999,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
9ce96bdb-245a-49aa-a3a5-4f4c9c295582,Inbound,Order Related,Order status enquiry,,f2a35f5b-5d19-4895-8a00-236ba669ef01,,31/08/2023 23:25,31/08/2023 23:32,31-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
e79d9766-0ec4-42ee-aa04-c88861c3a880,Inbound,Returns,Wrong,Gud,9434a9aa-a378-4f04-aa3e-d4312eb8e6ef,,31/08/2023 09:32,31/08/2023 09:35,31-Aug-23,,,,,Tyler Arroyo,Scarlett Chen,John Smith,0-30,Morning,5
3872534e-296a-488b-8c0a-b533190fd89b,Inbound,Order Related,Delayed,It was very difficult to finally reach customer support. I had to fight with online chat robot for an hour before they finally gave a call back. Unacceptable.,5451beb7-be1f-4ca2-8fef-b3c45129dcf4,,31/08/2023 15:49,31/08/2023 15:51,31-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,4
9a81677a-1969-48ab-abf6-7f2f0701f35a,Inbound,Returns,Wrong,,d2953633-c9fc-47a3-82fb-f3156ab08251,14/08/2023 13:22,29/08/2023 17:14,31/08/2023 05:25,31-Aug-23,DODA,LifeStyle,989,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
0034acda-eb53-435f-8b8c-442ad480b149,Outcall,Returns,Reverse Pickup Enquiry,Solution to   pass bus customer   krna h aapka motive ,d67f46ed-cc62-42aa-9c61-4ce9aefe575e,,31/08/2023 16:14,31/08/2023 16:45,31-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,1
a1b1b8d5-5fd2-4905-9a8d-0883b0bf0901,Inbound,Returns,Return request,,36e567d3-62aa-4101-829d-15d58fd78acb,,31/08/2023 10:20,31/08/2023 10:32,31-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,4
e7d36bed-efed-4e62-8227-92cf6d1560b5,Outcall,Returns,Return request,,5638cf47-eab5-4870-b26d-dc6f252c5f3b,21/08/2023 15:14,31/08/2023 19:03,31/08/2023 19:30,31-Aug-23,SOMPETA,LifeStyle,2997,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
22c33d79-4028-4345-aa2d-cd9ed4666128,Inbound,Returns,Return request,Gud,8f64233a-9c76-41de-9293-0170f181f326,15/08/2023 19:09,31/08/2023 12:21,31/08/2023 12:21,31-Aug-23,BANGALORE,Electronics,999,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
83e87f6c-2b5a-441b-b0ed-187b474c08a1,Inbound,Order Related,Delayed,Thank you so much ,a58600d4-6710-4a39-a66e-39e1fbc28f25,,31/08/2023 15:35,31/08/2023 15:37,31-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
154d5352-140e-441f-87da-920fba2b400c,Inbound,Returns,Return request,Please ask the sellers to add actual images,529d1fcd-b661-4d79-9786-5d180dc5ed9a,,31/08/2023 16:04,31/08/2023 16:06,31-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
e7ba751c-be88-455a-8100-58b1a12c53ea,Inbound,Order Related,Order status enquiry,,490ca90a-bee0-4503-83d7-d4be1e013949,25/08/2023 12:38,31/08/2023 10:10,31/08/2023 10:15,31-Aug-23,HYDERABAD,LifeStyle,259,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,4
26ed4118-11a3-4948-8395-1f97ccafe9ea,Inbound,Refund Related,Refund Enquiry,,0c29870f-d23d-40ba-9df3-6e8d6419dcf1,,31/08/2023 18:07,31/08/2023 18:09,31-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,5
6ca345a6-7f86-44b2-8386-7380eeeb2f95,Inbound,Product Queries,Product Specific Information,,96a6383c-6117-4306-9d8d-9b23e8cf422f,,31/08/2023 18:53,31/08/2023 19:47,31-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,4
8fa8f52c-0aae-4beb-8a1e-caba89fe6377,Inbound,Returns,Missing,Problem solving skill should be more   ,1679ad2b-619e-43d5-a74e-bc6428b15667,,31/08/2023 19:29,31/08/2023 19:30,31-Aug-23,,,,,James Howard,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e5c3dd74-aa86-491c-a782-e6135ffd235c,Inbound,Order Related,Order status enquiry,,ad3f9043-603f-488b-bbf4-2dfc07cd5a5e,,31/08/2023 10:21,31/08/2023 10:29,31-Aug-23,,,,,Renee Lucas,Zoe Yamamoto,John Smith,>90,Morning,5
e42cb359-0cf3-4fa8-84e6-0e3980cdc72f,Outcall,Order Related,Invoice request,Very good service & customer care service  is ver supporting & loyal with customer Thank you   family ,72495cac-7959-4d46-811e-a43caea56c6c,,31/08/2023 12:20,31/08/2023 12:27,31-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
7497b6db-85ec-435f-bd06-36d6d61383b2,Inbound,Order Related,Delayed,Very good ,f763d020-3c86-4937-92ed-97aac9405406,,31/08/2023 13:02,31/08/2023 13:03,31-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
3ea74f1b-3a29-49d2-a768-67fffa95117f,Inbound,Returns,Service Centres Related,,aeacef5d-d21d-4bfb-91a2-3364ef215be7,,31/08/2023 12:58,31/08/2023 13:04,31-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,4
f56d37fa-a7bb-4e7d-b510-8104bb1aef54,Email,Returns,Reverse Pickup Enquiry,,014bab34-2272-4dee-8eb1-251fd70a80b4,02/08/2023 07:20,29/08/2023 14:38,31/08/2023 12:44,31-Aug-23,SURAT,Books & General merchandise,2249,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,4
c75135b4-f16f-4376-b2a0-794e79c56f87,Inbound,Returns,Missing,Issue solved as erliest.,53b673e5-fee4-443c-b88b-6281e94f5e03,22/08/2023 21:07,31/08/2023 18:29,31/08/2023 20:08,31-Aug-23,KHARAGPUR,Books & General merchandise,2460,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
5fbe18b9-e970-41c7-a7a6-f9cb002103b0,Inbound,Returns,Reverse Pickup Enquiry,,0d1ed6fc-d00e-4c06-bc95-7df820bbcbac,23/08/2023 20:13,31/08/2023 11:14,31/08/2023 11:15,31-Aug-23,RAJOURI,Books & General merchandise,149,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
48d9b927-6af7-4dd2-84f7-b634affc1658,Inbound,Returns,Reverse Pickup Enquiry,,9c166236-78ca-4126-be81-b7d4d76a07ed,,31/08/2023 12:47,31/08/2023 18:07,31-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
2a734824-969e-4a33-bff6-eef1af730529,Inbound,Order Related,Delayed,,00b7b1b3-f61a-4002-9bec-bb2d81689f2a,22/08/2023 11:25,31/08/2023 07:00,31/08/2023 07:03,31-Aug-23,WEST DINAJPUR,Books & General merchandise,335,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,4
8eefa095-5851-46a2-a0f9-26bdace0854e,Inbound,Refund Related,Refund Related Issues,,bb17e6b3-1565-4923-b0c0-081e4de89260,,31/08/2023 11:33,31/08/2023 13:33,31-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
b96bb76a-8a5e-40f1-9634-cbadc7896850,Inbound,Order Related,Order status enquiry,Service not good,c7880b5d-50c7-4373-bca5-f60f6d93ee5f,28/08/2023 07:36,31/08/2023 09:24,31/08/2023 12:17,31-Aug-23,VAPI,LifeStyle,1234,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,1
87257d12-2348-4cf2-b370-69ee85b72f0d,Outcall,Returns,Return request,,3da69b9b-cca8-440d-87f4-2716d0173f60,,30/08/2023 17:21,31/08/2023 19:07,31-Aug-23,,,,,Stacey Clark,Zoe Yamamoto,John Smith,>90,Afternoon,3
cb03817f-2254-4c5a-ad30-a7d4f04f0afd,Inbound,Returns,Reverse Pickup Enquiry,..,1bfa78d2-9cbb-4b20-94ed-7fc09c26848c,,31/08/2023 00:21,31/08/2023 00:21,31-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,5
16519fea-dd3a-492a-a60b-3d7b648c3fab,Outcall,Returns,Wrong,Your service is very poor ,c0664f2a-191d-4204-9c97-126051f5274b,,31/08/2023 10:15,31/08/2023 10:18,31-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,1
083f1a87-8a2a-4362-a624-7441cf81c159,Inbound,Order Related,Order status enquiry,,c9404a1b-53f6-4594-8d54-426d1f7f3778,,31/08/2023 19:50,31/08/2023 19:57,31-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,4
1b469c12-8a93-4dc8-b510-f78bb9df2939,Inbound,Shopzilla Related,General Enquiry,,54844562-d257-411e-8fe7-8cdba6cf50d6,,31/08/2023 19:02,31/08/2023 19:10,31-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
a1590876-262e-4527-be20-af211bb0d0f2,Outcall,Returns,Reverse Pickup Enquiry,,5e2a0c65-1786-40f0-965e-72b34bd04c28,19/06/2023 00:10,30/08/2023 22:52,31/08/2023 07:40,31-Aug-23,HYDERABAD,LifeStyle,974,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
a10d15b9-af13-4f8e-a885-f7446004c9a2,Inbound,Order Related,Order status enquiry,,7bcc4740-e4f7-411a-b62d-830fce204bfc,,31/08/2023 15:39,31/08/2023 22:49,31-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,3
48e121f2-1912-4333-aa12-a8b2ad75b298,Inbound,Shopzilla Related,General Enquiry,,3b1fbce1-422d-4ac1-90f0-2e6964568dde,,31/08/2023 12:59,31/08/2023 13:06,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
2412ec88-f3fa-43b9-9b2b-c278c1da5b63,Inbound,Returns,Reverse Pickup Enquiry,Money must be refunded in the matter of Duplicate Products.,4c32c2d6-aac1-4a97-828b-28a89c2b8c98,,31/08/2023 15:24,31/08/2023 15:34,31-Aug-23,,,,,Paul Gill,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,2
ef053136-a44e-4a88-b540-77299105bc25,Inbound,Shopzilla Related,Shopzila Premium Related,Ok,151cb9c7-c03a-46f6-8a6d-858c102febe8,,31/08/2023 16:56,31/08/2023 20:40,31-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
edbbac53-fc40-4196-a0e7-d5b0096a2d57,Inbound,Returns,Reverse Pickup Enquiry,,4dd9f25c-37d4-47f3-a2f4-9e539113d881,22/08/2023 10:26,31/08/2023 06:43,31/08/2023 06:46,31-Aug-23,LOHA,Books & General merchandise,230,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
b5fe60db-39ba-4f78-8a53-0bb41bf1a97f,Inbound,Refund Related,Refund Related Issues,,1cd30939-db94-45be-a78f-3032308af00d,,31/08/2023 14:41,31/08/2023 14:50,31-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,4
e1bbf332-c166-4522-80f8-b7890e9b96c9,Inbound,Returns,Service Centres Related,,14eb8189-e03b-4c18-aee1-7d1fbad0f015,,31/08/2023 12:32,31/08/2023 12:47,31-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
53b00157-c914-420c-a3d1-2072fb1d3a17,Inbound,Payments related,Payment related Queries,,edb46cb9-c132-44de-89ad-0d06fabc7cbf,,31/08/2023 19:19,31/08/2023 19:24,31-Aug-23,,,,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e92f4556-38bb-4c73-9f6a-9181912ab430,Outcall,Product Queries,Product Specific Information,,66b0a447-b37e-4898-8263-8bc711ae64ec,,31/08/2023 00:08,31/08/2023 09:13,31-Aug-23,,,,,Shelley Hughes,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
ca600521-3722-4ef4-a0d8-41f90200bd19,Inbound,Order Related,Installation/demo,Souport me coustomer care very good staf,6860fd62-1bb3-4bcd-ac07-d848d8aed172,,31/08/2023 18:49,31/08/2023 18:50,31-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
cd9c7cdf-7155-47bf-b695-debac28948f1,Inbound,Feedback,UnProfessional Behaviour,Please make return policy fast,48e9cb08-e1ae-48f1-8b0f-bb8549e7bc1d,,31/08/2023 19:44,31/08/2023 19:48,31-Aug-23,,,,,Amy Bell,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,5
89617c2a-efac-4fb0-a133-e980cde8fe3b,Inbound,Returns,Reverse Pickup Enquiry,,8081e522-dfa6-4d4a-a2e5-307fb5c26c61,,31/08/2023 20:44,31/08/2023 20:47,31-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
dc630b01-5d53-4f9b-b432-d58008120417,Inbound,Returns,Reverse Pickup Enquiry,,c6b737da-f3af-4534-91f5-67db8399dfec,,31/08/2023 11:01,31/08/2023 11:02,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
8e38608e-ebfe-44f1-91df-0cc5bad090d0,Inbound,Returns,Reverse Pickup Enquiry,,7d90c3d4-041d-48da-a7bc-d1ce706ed5fa,,31/08/2023 15:29,31/08/2023 18:19,31-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
6c5d7436-9fd4-483e-bcc0-f6654286dcc0,Outcall,Order Related,Installation/demo,Good Support Customer,006645cc-a37b-4d32-848d-922008e08783,,31/08/2023 18:40,31/08/2023 18:41,31-Aug-23,,,,,Anthony Hancock,William Park,Jennifer Nguyen,On Job Training,Morning,5
5a4547f7-e105-443f-9ce2-d8ae5c44eaa4,Inbound,Payments related,Payment related Queries,,11238f62-945a-4662-a634-a70bf8b36296,,31/08/2023 08:56,31/08/2023 08:57,31-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,1
72a32c18-e130-47fc-ad18-68d5a96704b5,Inbound,Product Queries,Product Specific Information,,97bb02c6-d60b-4c8d-92ab-2f2db2eb9c07,,31/08/2023 09:23,31/08/2023 09:50,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
b0bb65aa-aa98-439a-a855-371cfcdfb7aa,Outcall,Returns,Damaged,????? ??? ,f8516119-7f7c-4677-992a-f77d60e29f5c,,31/08/2023 11:18,31/08/2023 11:55,31-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
a9684097-76af-4070-907e-e7b1b2e54505,Inbound,Payments related,Online Payment Issues,,71b5a98e-3317-489b-afd2-3579d0cf6a94,,31/08/2023 12:31,31/08/2023 12:34,31-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c4c5680a-8a4d-4a4d-aa7c-07e874d10bb5,Outcall,Returns,Reverse Pickup Enquiry,,273fb0d0-9ca5-4d47-893f-2b6184c82790,,31/08/2023 14:19,31/08/2023 14:43,31-Aug-23,,,,,Charles Morales,Zoe Yamamoto,John Smith,>90,Morning,1
6fddf26f-4abe-4839-b101-4b25c096428c,Inbound,Cancellation,Not Needed,,c82688db-75b1-4fc1-a345-314302b84e73,,31/08/2023 17:39,31/08/2023 17:46,31-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
647663a5-7aa3-4bfe-a570-61ebb0cc5d3f,Inbound,Returns,Return request,,e5853cb4-57d2-42d9-b4fd-fe2266983a91,,31/08/2023 21:30,31/08/2023 21:37,31-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
5e584f83-9553-46a0-a7dc-de5fb75d45e2,Inbound,Refund Related,Refund Enquiry,I'm happy ,7e7e7026-98f2-40fb-b5f1-37f317dddad3,,31/08/2023 09:39,31/08/2023 09:42,31-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f1b03968-af85-4550-af85-676a2665dd58,Inbound,Product Queries,Product Specific Information,The customer service executive was very helpful and explain about my queryShopzilla can give an as  post purchase price match that was very  helpful for buying a product.,6489ed6c-3bcd-4646-a375-4f43d9795c9d,,31/08/2023 13:31,31/08/2023 13:32,31-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
36cf3005-d951-4ab4-84e6-04b8557d5018,Inbound,Returns,Fraudulent User,Good ,4384afba-22ce-4269-998f-698afc0af4e1,,31/08/2023 23:16,31/08/2023 23:37,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
94e731cd-3c73-48cf-9b27-fb7061618bf3,Inbound,Refund Related,Refund Related Issues,,92b37d9b-5e64-454a-973b-88131dc1d706,,31/08/2023 11:27,31/08/2023 11:28,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
d51fb04b-35f2-42a4-b287-59ad90cd6f51,Inbound,Returns,Return request,,311c56c2-c203-4ef1-8445-6c2be621c29c,,31/08/2023 20:03,31/08/2023 20:06,31-Aug-23,,,,,James Abbott,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
32abe865-5001-4cd5-a84a-8f3b5c5fbaf0,Email,Returns,Reverse Pickup Enquiry,,7dadbc56-8d0a-46c8-af57-17d0bed2695d,24/08/2023 00:47,31/08/2023 13:51,31/08/2023 14:11,31-Aug-23,MUMBAI,LifeStyle,674,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
6068b92e-46a5-4b5e-882c-f4e43ccb7477,Inbound,Returns,Wrong,Nice ,c8e46ad8-77d6-43e1-80fb-05b4d4375eab,21/08/2023 09:12,31/08/2023 10:10,31/08/2023 10:11,31-Aug-23,GUNA,LifeStyle,1949,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
d0da98e3-e1a5-4dc5-b394-12854817450d,Inbound,Returns,Reverse Pickup Enquiry,,51489464-7ef8-4048-b729-4d8193bf2d0f,,31/08/2023 14:14,31/08/2023 14:16,31-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
c558f4a3-0f83-4b16-b3e5-6cbbe07fafe5,Inbound,Order Related,Order status enquiry,Thanx ,1a14203f-35da-406d-84af-c002ad35f24c,,31/08/2023 17:43,31/08/2023 17:44,31-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,5
cceb5543-f977-40cd-a2fd-870642bbd5b5,Inbound,Returns,Missing,,3436da51-f7a4-4de8-84ad-b97559438e5e,,31/08/2023 18:41,31/08/2023 18:59,31-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
5fefad8b-e068-4dfa-bd87-fa7804f76647,Outcall,Cancellation,Not Needed,Good ,3962d0db-f82e-41da-ac35-e93a903d7c5a,,31/08/2023 20:36,31/08/2023 20:37,31-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
eb553439-ed5d-4908-a736-d2c14fd26878,Inbound,Returns,Wrong,,4fe58770-c8b4-44d2-aa3b-21d85637e26a,,31/08/2023 10:42,31/08/2023 10:45,31-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
610ceea3-5a5f-4cf2-bc52-98ea90f8c8bf,Inbound,Payments related,Wallet related,Thanks,17cb73d8-aee2-41d2-8b27-b7e4d6533300,,31/08/2023 18:59,31/08/2023 19:12,31-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
c0e23561-ef94-49ec-a8fd-d1db0176abea,Inbound,Feedback,UnProfessional Behaviour,Very good experience with this man,da809bdc-a8e9-4319-9b45-905cb496948c,,31/08/2023 10:45,31/08/2023 19:42,31-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,5
52d0df37-81cf-40c3-9982-040b52c22e20,Outcall,Returns,Reverse Pickup Enquiry,,16eb6bc9-0dda-4d49-abc6-43b59d0def46,,31/08/2023 12:25,31/08/2023 12:26,31-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
177bf661-b5de-4f10-8b6d-f463b4a4b2ef,Outcall,Returns,Fraudulent User,,c1a4a300-481c-45de-84c0-ed745c596272,,31/08/2023 14:04,31/08/2023 14:05,31-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
95148e13-5517-4e4e-95cf-c66524e75877,Outcall,Returns,Reverse Pickup Enquiry,No Thanks ,0b319f25-5326-4c24-9e5d-8eeb5e5e6578,,31/08/2023 16:30,31/08/2023 16:38,31-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
8b1e471e-e3b4-4055-ae93-1de61be687b4,Inbound,Feedback,UnProfessional Behaviour,,26f32229-28d7-4312-884c-b02f425f2b5f,,31/08/2023 08:57,31/08/2023 08:59,31-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
d8db9f6d-5169-49f0-8c8e-0b1caea65aa2,Inbound,Returns,Return request,,cb7c77cd-4063-401e-a968-c313d336bb3f,,31/08/2023 11:18,31/08/2023 11:21,31-Aug-23,,,,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b7970f8d-0ba7-47f2-8070-f93d14a9561c,Inbound,Order Related,Order status enquiry,No thanks,5e0e9f75-510a-4c59-a4ca-e2d3331a9635,,31/08/2023 16:42,31/08/2023 16:42,31-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
3fa167f0-bb08-4dda-ad75-2a710584755b,Inbound,Returns,Return request,,dd60e657-59b0-46fc-8bab-8e82ecb686f4,,31/08/2023 19:57,31/08/2023 19:59,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
4247a9bd-4519-499b-a000-6488a9c7887e,Inbound,Returns,Exchange / Replacement,Try to improve your quality for customer ,ed6bd708-d14b-49b8-ad36-39454760289e,19/08/2023 14:35,31/08/2023 21:18,31/08/2023 21:27,31-Aug-23,BAUDH,Mobile,32999,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
d2e8c2f6-2ffb-44e1-8f77-126812c08752,Inbound,Order Related,Installation/demo,,d15f67d7-2429-4b8a-bfce-d624b9484845,,30/08/2023 23:28,31/08/2023 10:32,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
c2655b03-461f-4f15-8ba9-6cac64129f1f,Outcall,Returns,Reverse Pickup Enquiry,,a0e351c3-6c94-47be-b135-7452d5301af8,,31/08/2023 11:33,31/08/2023 11:42,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
7fe91e30-97a3-43dd-8159-bc02fab1ee3e,Inbound,Order Related,General Enquiry,,af5944c7-abe4-40a9-a286-ebebda606201,07/07/2023 13:05,31/08/2023 14:20,31/08/2023 14:22,31-Aug-23,THANE,Electronics,2000,,Marie Acosta,Mia Patel,William Kim,On Job Training,Evening,5
7ed3a5af-825a-49ee-8600-0736bda19556,Outcall,Returns,Service Centres Related,Very very Bad ???? your costumer support Your customer support is like a dead person!i am very unhappy ????,4d70e76c-5bc7-4e8f-a9f7-d8729f9443d7,23/09/2022 00:34,29/08/2023 16:54,31/08/2023 22:48,31-Aug-23,RAXAUL,Electronics,969,,Nathan Nguyen,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,1
7294c47e-71fc-420e-81ef-ebe357d6a5f7,Inbound,Returns,Reverse Pickup Enquiry,,c48358f0-a166-4956-ba26-a6ee56566747,,31/08/2023 18:57,31/08/2023 19:00,31-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
f6e68965-0789-4820-b5f9-d4d4d3f70a99,Inbound,Returns,Service Centres Related,Thanks,caf72e92-165a-4552-9b8f-ea1b2c55ab51,,31/08/2023 12:12,31/08/2023 12:20,31-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
9657e157-3542-4f19-a008-79d2785325a4,Inbound,Returns,Return request,,49ee93af-b14f-496d-bdc8-8e90197aeec7,,31/08/2023 13:38,31/08/2023 14:52,31-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
ddecc069-3952-4f6f-a81b-ebc258728260,Outcall,Product Queries,Product Specific Information,,538ea836-6ecc-471c-915e-baaa1a0ebff7,,31/08/2023 16:43,31/08/2023 16:44,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,4
e252ea2d-9710-48b3-9e65-0ccc87d17aed,Inbound,Returns,Return request,I'm happy with Shopzilla...but no return product vendor supply broken item...so some time we suffer ??,b3a0a099-79e7-4ea6-b035-2b0c1f0ebf41,,31/08/2023 19:39,31/08/2023 19:46,31-Aug-23,,,,,Megan Hernandez,Logan Lee,William Kim,On Job Training,Evening,5
72c2ecb2-2799-47c6-b2b7-8efbd79a15c9,Inbound,Returns,Reverse Pickup Enquiry,Good ,ba8adac4-2241-49a5-b305-885e1e7342a6,12/08/2023 01:40,31/08/2023 14:40,31/08/2023 14:50,31-Aug-23,TANDA,Home,539,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
5565cd30-aed5-438f-9837-5e4e5f29dc50,Inbound,Shopzilla Related,General Enquiry,,bb15719a-bfd4-40af-9619-f15c010e3f8e,,31/08/2023 17:45,31/08/2023 17:47,31-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
6b736c45-fc39-4afa-9eb5-2d8ae632359b,Inbound,Product Queries,Product Specific Information,,a5ec87ed-c7d7-48da-926d-c75b391c488e,,31/08/2023 21:39,31/08/2023 21:43,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,4
bc4425cf-7981-421e-bce3-9de06a145fc4,Inbound,Order Related,Delayed,Good,46afc58d-9454-424f-afc9-48e41a2b9148,22/08/2023 20:26,31/08/2023 00:18,31/08/2023 10:33,31-Aug-23,PURI,Home Appliences,964,,Mark Ruiz,Lucas Singh,John Smith,31-60,Evening,5
6cdbf0f9-e15f-4c49-b016-70189bacfc3b,Inbound,Order Related,Order status enquiry,Happy happy rakshabandhan ,54dc9086-4051-448b-b07f-1a4b68bd6f11,24/08/2023 19:23,31/08/2023 07:58,31/08/2023 08:05,31-Aug-23,VAPI,Home,794,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7845f2df-41b3-4223-a654-623d46879b3b,Inbound,Returns,Exchange / Replacement,I like your explain ,b5e98dd8-2c1f-4ff2-a2e8-17d12f6bb87d,,31/08/2023 10:54,31/08/2023 11:09,31-Aug-23,,,,,Paul Johnson,Dylan Kim,Michael Lee,>90,Morning,4
d2474a8d-732d-40c3-9c65-c5d55ff20fd3,Inbound,Feedback,UnProfessional Behaviour,My issue is not resolving. I am trying even harder but Shopzilla executive not taking action.,28572d81-2eac-4670-90ac-e0a7995028bf,,31/08/2023 12:13,31/08/2023 12:33,31-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
98490ad8-7e32-47de-81a7-20f840414f7c,Inbound,Returns,Return request,,957b899d-18cf-4792-8ef6-5e01e7017413,,31/08/2023 14:58,31/08/2023 15:10,31-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
66cff37b-5c51-4198-a430-1633c2be372b,Inbound,Returns,Reverse Pickup Enquiry,"Please make some ground level changes for proper communication between various levels of your company. Customer service executive is saying one thing and committing on behalf of Shopzilla as per guidelines, whereas the pickup personal is refusing the pickup saying another thing. Complete communication gap.",259bd9bf-cfce-477d-a628-5428afb3e55b,,31/08/2023 16:53,31/08/2023 23:14,31-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,1
b8c59a3e-3cb4-4788-9e19-6ba27d5e9063,Inbound,Returns,Return request,,71ec492d-d7c3-49dd-ab17-e143778ff49d,,31/08/2023 18:52,31/08/2023 18:58,31-Aug-23,,,,,Lee Allen PhD,Elijah Yamaguchi,John Smith,>90,Evening,4
014adb13-ed3a-4ce7-a698-92e8669dc53b,Inbound,Shopzilla Related,General Enquiry,Coustomer support executive very helpful and resolve my problem ,a26d8d70-6ae4-4cf8-8121-ad050cccb058,,31/08/2023 08:14,31/08/2023 08:19,31-Aug-23,,,,,William Little MD,Evelyn Kimura,John Smith,0-30,Morning,5
e6a3e7b2-edef-4dbd-a415-c882aadc3356,Outcall,Order Related,Priority delivery,,6935e0f3-e812-4699-a861-e8732efa94ba,25/08/2023 13:50,31/08/2023 10:50,31/08/2023 10:57,31-Aug-23,ALLAHABAD,LifeStyle,647,,Jessica Jones,William Park,John Smith,31-60,Morning,5
ee727f78-3d93-428f-8afe-d2567c9d8e3b,Inbound,Order Related,Seller Cancelled Order,Well ,02ac918b-b67c-4b59-8812-f84902a9ef4a,,30/08/2023 22:37,31/08/2023 03:35,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
755287e0-4f7b-4c46-86e9-e1e5284fb39a,Outcall,Returns,Reverse Pickup Enquiry,Good ,25ed5950-dd7d-475e-9f89-436321416338,,31/08/2023 12:49,31/08/2023 12:51,31-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
38230984-efc5-4dc2-9495-3728edc2d49f,Inbound,Refund Related,Refund Enquiry,,4da7a413-d7be-40aa-bfe5-47a251c6401d,,31/08/2023 13:32,31/08/2023 13:35,31-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,3
3edf3da4-a887-46de-9397-c47bd79e37a8,Inbound,Shopzilla Related,General Enquiry,,82c075ee-ff92-4830-a90c-dc2da96b47b3,,31/08/2023 11:35,31/08/2023 12:29,31-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,4
51e0fb00-e36a-442a-8424-d9e66a7feb9e,Inbound,Order Related,Invoice request,,d68f3ea3-1c7e-4ae7-9ac8-124f0c9c76ab,,31/08/2023 19:53,31/08/2023 19:55,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
36d37379-8659-4d45-97ef-8c5e450542cb,Inbound,Payments related,Online Payment Issues,,07ac1973-43a0-4254-af8d-2ae4cb1608d2,,31/08/2023 22:53,31/08/2023 22:54,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
63a6dc2c-660c-476d-aee6-1d4b0447d077,Email,Order Related,Delayed,,6fc2d2b3-8a56-4d49-bad3-54cc2e87a126,31/07/2023 19:08,31/08/2023 22:00,31/08/2023 22:00,31-Aug-23,ALLAHABAD,Home Appliences,16009,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
b59283e1-dd2f-4785-a915-6953215b29f8,Inbound,Offers & Cashback,Affiliate Offers,Amount not refunded ,cdef18fc-4567-4134-9f4a-14a39585f4ef,,30/08/2023 14:01,31/08/2023 13:59,31-Aug-23,,,,,Emily Mckenzie,Amelia Tanaka,Emily Chen,>90,Split,1
1c42e945-af5e-4d51-93ee-7ee545a320ed,Inbound,Product Queries,Product Specific Information,Mention details in product description correctly as per brand details. ,ba04af76-ac4d-45aa-bd74-eed0a6617b34,,31/08/2023 11:12,31/08/2023 15:25,31-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
5f2e3293-8c0b-4965-bb7a-85daeda506dd,Inbound,Returns,Reverse Pickup Enquiry,????,b32e21d9-d22f-4c7a-858f-d5c0c0776320,,31/08/2023 17:31,31/08/2023 17:32,31-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,4
1e539572-421d-435c-93fd-a271a3f259fa,Inbound,Order Related,Order status enquiry,,db977d73-ddc0-4fbf-86d0-4fcc9e624b07,,31/08/2023 23:33,31/08/2023 23:36,31-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
071595cc-27eb-4484-9edf-f37c0330f953,Inbound,Order Related,Customer Requested Modifications,,52858329-b8d5-499a-8d0c-795a966649d0,26/08/2023 12:45,31/08/2023 20:16,31/08/2023 20:17,31-Aug-23,SURAT,Mobile,10999,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
77716c9c-d039-45c7-9429-f080122e53cf,Inbound,Order Related,Installation/demo,,e04128f7-40e6-43d4-89c6-471500b6c42a,,31/08/2023 11:46,31/08/2023 13:45,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
a4a1ed0c-1d6b-4a12-bb4e-c973a511322c,Inbound,Payments related,Wallet related,This girl talk very polite and manner way if you see this I really appreciate you thank you so much ?? ,73fad248-6815-42ff-ae7f-b3b845e0d905,,31/08/2023 10:59,31/08/2023 11:01,31-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
1a8f438b-0057-4a0b-8017-34ceea64a932,Inbound,Returns,Reverse Pickup Enquiry,Better ,03b83503-30fd-414b-81fe-47df57524c6f,,31/08/2023 19:48,31/08/2023 20:57,31-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
4ec9d252-2f23-4ff4-bf14-1e6da96c6c00,Inbound,Order Related,Delayed,Great ,1a635f25-90a4-4320-9fe4-1f173050caea,,31/08/2023 13:29,31/08/2023 13:30,31-Aug-23,,,,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
b1b72442-599d-497a-8a56-69610eb1f00f,Outcall,Order Related,Order status enquiry,,4416f7f4-121d-4c4c-a64a-1f0b533d5cb4,,31/08/2023 19:37,31/08/2023 19:38,31-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ccc96cda-6b88-4b02-bb95-66b4715b34e9,Inbound,Product Queries,Product Specific Information,,2c1cf71f-2dba-48f8-8f8b-9c7c02c074dc,,31/08/2023 17:13,31/08/2023 17:17,31-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f5edd1ce-f8e6-4eaa-8cb1-3632cc7cf951,Outcall,Order Related,Customer Requested Modifications,good ????,a8d24284-45c1-4439-ab8a-f7dd0d187dbb,,30/08/2023 23:13,31/08/2023 00:12,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
218c3db9-03c8-4d15-83e3-6bc9ce849ccf,Inbound,Order Related,Order status enquiry,Good talk to excutive ,947cf8fd-ed7e-4794-ac37-7117b53cedf9,,31/08/2023 13:56,31/08/2023 13:57,31-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,5
beb32d69-6ffc-48e2-a4c0-1cbca811e623,Inbound,Returns,Reverse Pickup Enquiry,Good ,d72f7980-dccf-4806-a947-d6d2ec4c436e,,31/08/2023 13:38,31/08/2023 13:43,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
0fdc110d-baa9-4d1c-a338-ce41838e5ec8,Inbound,Returns,Return request,,ec0d2ebc-2a26-47bf-84fa-62d79b4cfcd0,,31/08/2023 16:39,31/08/2023 16:42,31-Aug-23,,,,,Mary Quinn,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f380c72a-36f5-420e-bdf2-34e6dd8351de,Email,Refund Related,Refund Enquiry,,d3196e52-a372-41ae-93f1-40b896a943a0,,31/08/2023 09:17,31/08/2023 09:20,31-Aug-23,,,,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
ee64ea9e-50bc-4db2-9713-7c3a7749d11f,Outcall,Product Queries,Product Specific Information,,82aeb8c6-52dd-40a7-af7e-a96a302e54cd,,31/08/2023 19:22,31/08/2023 19:24,31-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
385a8188-a664-41e0-a028-e2c3758f6d6b,Inbound,Returns,Return request,Thanks for resolving the problem.,10a57323-87c2-4c2a-8a2c-4d7b2d0632bf,,31/08/2023 10:27,31/08/2023 10:37,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
b0cf889d-4f51-4ba1-8342-3082e58e66cd,Inbound,Order Related,Order status enquiry,????? ????? ?? ??? ?? ?? ???? ????? ????? ?? ?????,9a69420b-e587-4d46-af85-a41a73a23dea,,31/08/2023 14:47,31/08/2023 14:54,31-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
a44e854c-404c-46c7-84df-0a1906187da2,Inbound,Returns,Reverse Pickup Enquiry,,65847760-4df2-4852-a608-b5191d0ae35c,,31/08/2023 12:30,31/08/2023 12:40,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
7035f88f-1d23-45c4-8372-40518c4cca47,Inbound,Product Queries,Product Specific Information,Happy happy rakshabandhan ,6b995de1-c5b7-47f5-88d8-17aa2af9bac4,,31/08/2023 07:55,31/08/2023 07:57,31-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c022ffc1-f86d-4cca-8d3b-2edc665a3f3d,Outcall,Returns,Return request,Thank you so much resolve ,d11559aa-e1bc-4e7b-a716-221d4fd1b8ea,,31/08/2023 11:14,31/08/2023 12:10,31-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
11534061-5c38-45c2-b276-0aa2ef325990,Inbound,Shopzilla Related,General Enquiry,,f3cb3a65-ef03-481b-a002-fec52b937dc8,,31/08/2023 12:15,31/08/2023 12:17,31-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,4
09356e20-9d43-460a-924f-7b0e3c5f1623,Outcall,Returns,Reverse Pickup Enquiry,,02e4d744-81a7-46c5-8cca-109bb30b8bab,,31/08/2023 12:58,31/08/2023 13:20,31-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,2
78e74e0e-c71a-43a9-b32c-8b7eda841ac8,Inbound,Returns,Reverse Pickup Enquiry,,dc1564e7-bca1-4b78-8ad4-8bbee0e92f70,06/08/2023 17:19,31/08/2023 17:23,31/08/2023 17:25,31-Aug-23,MUNGER,LifeStyle,599,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
06e45794-eab4-499d-a9b3-f6966909c4e5,Inbound,Returns,Reverse Pickup Enquiry,,00169202-b34f-42c8-9937-dae6b267abbf,08/08/2023 08:19,29/08/2023 19:23,31/08/2023 05:37,31-Aug-23,BHANDARA,LifeStyle,351,,Tammy Cochran,Madison Kim,John Smith,>90,Split,1
18f5cf36-a479-4fc2-9231-c5fe4e20115d,Inbound,Order Related,Order status enquiry,,22e38382-5297-413e-a5e9-13670d0c1db0,29/08/2023 12:51,31/08/2023 13:41,31/08/2023 13:45,31-Aug-23,FATEHPUR,Mobile,18999,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d4be505e-a5d7-4ff0-8bd9-b477bd91c508,Outcall,Returns,Service Centres Related,,38993769-b529-400f-ac84-974750eefce5,23/08/2023 15:13,30/08/2023 10:21,31/08/2023 15:07,31-Aug-23,SIWAN,Electronics,612,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
e25e561c-7ea7-478f-948b-b44d42283e8a,Inbound,Returns,Return request,,f17ddad8-271c-45c9-90f7-4a2a3562baff,,31/08/2023 09:34,31/08/2023 09:36,31-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
17afb3b3-b458-42ca-b2c6-3e3c8f4a6a44,Inbound,Cancellation,Not Needed,,4a497ddc-e37d-44b6-919b-eaa6f723055b,,31/08/2023 14:20,31/08/2023 21:54,31-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
3cec1802-c47a-4e44-a770-fb62616fe50e,Inbound,Returns,Technician Visit,Thank you so much for understanding my issue and support me ,579967fe-9823-4382-a7eb-bcc0af4bd17d,29/07/2023 16:34,31/08/2023 15:55,31/08/2023 15:59,31-Aug-23,VIRAMGAM,Electronics,24490,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
b3ce936d-871a-4f9f-9d2f-659cd926925e,Inbound,Shopzilla Related,General Enquiry,Very Good ??,907ad744-b215-40ed-99ee-5762228e3628,,31/08/2023 12:13,31/08/2023 12:14,31-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
c5450e94-c160-45fd-a50e-4a56c19e9172,Inbound,Order Related,Invoice request,,0402c3ef-624e-4f6d-bd3e-a3a459cc80aa,,31/08/2023 16:23,31/08/2023 16:24,31-Aug-23,,,,,Lauren Simmons,Wyatt Kim,Michael Lee,>90,Evening,1
190443aa-69a0-47ac-9695-249115310531,Inbound,Returns,Reverse Pickup Enquiry,Please resolve my issue.,15f80f32-19e0-438c-82df-313a74189205,19/08/2023 10:20,31/08/2023 10:15,31/08/2023 10:17,31-Aug-23,SRI KARANPUR,Electronics,2199,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,3
48db0ee3-83d1-4bf9-ac7d-091d22585b07,Inbound,Returns,Reverse Pickup Enquiry,,185a81e1-af66-4101-8518-eb0f74dc809d,,31/08/2023 17:12,31/08/2023 18:06,31-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,4
ec5ea619-9073-4c90-99e5-efc398d8d40f,Inbound,Cancellation,Not Needed,,bc12052c-e87e-465e-bb63-a7ffc3138d65,,31/08/2023 23:02,31/08/2023 23:53,31-Aug-23,,,,,John Jones,Aiden Patel,John Smith,>90,Morning,5
4b7bc4cd-3f6f-4f6a-b9c3-de71447ff706,Email,Order Related,Delayed,,fc9dc441-82c1-4da5-a168-4ba1cf83384c,23/08/2023 15:34,31/08/2023 19:16,31/08/2023 19:20,31-Aug-23,BANGALORE,Home,149,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
b35a7558-e55c-414c-afd5-63f8e9ca326d,Outcall,Product Queries,Product Specific Information,,8a90d202-fd97-492e-8cae-9abe762efe0b,,31/08/2023 17:03,31/08/2023 17:12,31-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
3772af49-8439-4dd1-9a24-d6c83c9ec741,Outcall,Order Related,Priority delivery,Very good ?? I am happy ,5d8a85dc-a7fb-4568-a1c9-2209369c6ac1,,31/08/2023 17:19,31/08/2023 17:20,31-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
f0822e95-5705-46cc-baa8-08200d5da0f0,Email,Order Related,Unable to track,Good ,840f325f-f951-400e-900c-1dc61dc5da82,15/08/2023 16:41,31/08/2023 08:46,31/08/2023 09:07,31-Aug-23,PALANPUR,Books & General merchandise,1454,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
77ef6136-4bd5-424f-aab0-c2840569621e,Email,Order Related,Delayed,Bull shit customer support.. ,7a6151d4-5e7f-480a-a93a-fecc560d52db,,31/08/2023 13:54,31/08/2023 14:05,31-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,1
c77ba17e-03b6-4e94-9d88-639396789901,Inbound,Cancellation,Not Needed,,ae9c05ff-56fd-475f-bae7-d0cfb7fd26bd,15/08/2023 10:57,31/08/2023 08:47,31/08/2023 08:50,31-Aug-23,AURANGABAD,LifeStyle,299,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
121b7c59-66c5-4174-b66f-e54eb37e6e44,Inbound,Returns,Missing,,3ea0633f-3635-487b-8d23-13a64db68f92,,31/08/2023 18:15,31/08/2023 19:35,31-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,1
089275b8-0c43-41a1-8ca5-8c4443f1222c,Inbound,Returns,Fraudulent User,,4c38f83a-82f4-4390-aed1-d1dac814364b,,31/08/2023 11:45,31/08/2023 11:49,31-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
f732e9e0-2e94-4076-8310-9dc5b024b446,Inbound,Returns,Return request,Good ,d8e30f38-f0f8-4ee0-871a-5932579b79eb,,31/08/2023 14:09,31/08/2023 14:44,31-Aug-23,,,,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
28237ae9-6e5f-48a5-b2c6-c73017239b6e,Inbound,Returns,Reverse Pickup Enquiry,Solve the issues quickly,fa1664ec-60ce-449f-b613-2240bd1c3e66,08/08/2023 09:01,31/08/2023 16:19,31/08/2023 16:26,31-Aug-23,PULWANA,LifeStyle,1877,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
39ce46a1-c2c0-4238-9f33-4fa42192e4ed,Email,Refund Related,Refund Related Issues,Keep grow sir thank you for your  valuable effort for my issue,2dbe1f14-5333-4dfa-afa3-71394bc97c3e,,31/08/2023 14:05,31/08/2023 14:06,31-Aug-23,,,,,Stacy Sims,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
d7474e95-a6a2-436d-a750-04583e63af25,Outcall,Feedback,UnProfessional Behaviour,,76ab832e-d611-4d5f-86a0-7549c77c40e9,,31/08/2023 18:19,31/08/2023 18:40,31-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
3ef61c15-5888-418a-9d6e-36db00f4d512,Inbound,Returns,Return request,,9985f2b7-e9c2-4e43-b9ea-5f906906beac,,30/08/2023 11:12,31/08/2023 06:08,31-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
4989ba12-3021-4da4-a879-d7870bf4ce67,Outcall,Order Related,Delayed,,695e3d68-d83b-43c7-899c-b7f4fda16741,,30/08/2023 21:24,31/08/2023 12:55,31-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
6a003647-4178-45ce-9134-4a12f9e90d15,Inbound,Refund Related,Refund Related Issues,,6c6a9439-6f14-4c30-99a9-5657a5aabf41,,31/08/2023 13:42,31/08/2023 13:43,31-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
030f904f-424e-4ad7-be1c-7a2738c538df,Inbound,Feedback,UnProfessional Behaviour,Thank you for supporting us ??,e91010e1-4db6-4081-bc67-444a426c5380,,31/08/2023 13:47,31/08/2023 13:52,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
6a3d54cd-9344-4219-992b-8a7d2db209e6,Inbound,Returns,Damaged,,11945b48-dbe0-4be9-9a7b-7b4bf28f8fd4,,31/08/2023 15:38,31/08/2023 15:38,31-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
980a337b-ed99-4745-b937-bfeccf7c11d3,Inbound,Shopzilla Related,General Enquiry,,28ea7956-9b65-4ebe-9cc7-3e85936cba80,,31/08/2023 16:41,31/08/2023 16:42,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,2
02048867-82bb-4d9f-9c5d-06885d914386,Outcall,Order Related,Priority delivery,,21cdfbbb-7049-4dc8-a2be-1a3a421846a4,27/08/2023 19:10,31/08/2023 20:44,31/08/2023 20:45,31-Aug-23,CUTTACK,Affiliates,158,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
701cc5e5-433c-442b-a0d7-948741c113c4,Inbound,Returns,Reverse Pickup Enquiry,,ff471121-06c6-4438-97b9-dac9bc8febfb,25/08/2023 12:36,31/08/2023 12:46,31/08/2023 13:11,31-Aug-23,MANDAWAR,LifeStyle,290,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,1
7eb4913e-3f1d-4a26-a1b6-6dbb2cf96ba5,Outcall,Returns,Return request,,1440f2ae-af62-4319-8cb5-a31f18e1001c,,31/08/2023 00:07,31/08/2023 00:14,31-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,3
f53dd7dd-5d58-4f31-8c4c-77d86eeb5b88,Inbound,Returns,Reverse Pickup Enquiry,,586ddda8-7d9b-4491-9992-f250604ce2da,,31/08/2023 10:28,31/08/2023 10:31,31-Aug-23,,,,,Patrick Flores,Olivia Wang,John Smith,>90,Evening,4
fd01c30c-1b9e-4cae-8719-8478683d1a48,Inbound,Returns,Return request,Costomer sport excative was so good and cooperation realy deserves 5 stars,4ff577f8-2224-44cb-8f55-f430917e33eb,,31/08/2023 13:18,31/08/2023 13:20,31-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,1
ca4d45cd-6d43-4344-a56e-50f91b806d47,Inbound,Cancellation,Not Needed,,614617a4-eabf-4fd0-af40-7f0fe3bc1136,,31/08/2023 15:45,31/08/2023 15:48,31-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
98d88f90-120d-4988-b9ef-208ecd51f659,Inbound,Shopzilla Related,Signup Issues,Very nice,f59d89cd-e9da-4c18-a4ac-370c4bbb5e35,,31/08/2023 19:08,31/08/2023 19:13,31-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
40d8d1b1-4b11-49cf-bced-3463613ea3ed,Inbound,Refund Related,Refund Related Issues,,d5061ef3-c676-4ac6-a240-d381de688477,,31/08/2023 12:03,31/08/2023 12:04,31-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
252ab2fb-b8df-4437-ac83-276704d7144a,Inbound,Returns,Return request,,e65dab87-dada-4e2d-af49-35467b2c9eda,,31/08/2023 15:09,31/08/2023 15:11,31-Aug-23,,,,,Joseph Padilla,Madison Kim,Michael Lee,31-60,Evening,5
be3e944d-1c92-49f9-8a01-deb4a86f00ca,Inbound,Order Related,Seller Cancelled Order,  seller se product pohochana na hota to.....Pahale order confirm na kiya kare...Waise unhe call karake batana bhi  ...Nahi to 2 msg dalake bhi bata   apka order kyu cancel   ...,0b0be442-7646-4ec3-a133-c12b2d7c499d,,31/08/2023 09:08,31/08/2023 09:12,31-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
8dc0c6fc-9d8b-4edb-9d93-26a3590404fa,Inbound,Order Related,Delayed,Fix your delivery system,4fa86c1a-fd02-4ca6-b679-a2f9b2b183b4,25/08/2023 00:40,31/08/2023 18:58,31/08/2023 19:40,31-Aug-23,GURGAON,Electronics,144990,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,4
524152fe-fe73-40bb-a02e-655e31c0b961,Inbound,Order Related,Installation/demo,,dd27e1d7-db08-41bc-8ef5-49d5099709e2,,31/08/2023 14:13,31/08/2023 14:14,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
ef5a54b1-84bd-46aa-92e7-124d32f60617,Inbound,Returns,Return request,,76158d7f-442d-4ee0-9a24-ff1b08b7eee6,22/08/2023 19:41,31/08/2023 15:59,31/08/2023 16:02,31-Aug-23,PUNE,Books & General merchandise,874,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
1eb8ae27-cc0e-4aa0-8046-556f59159864,Inbound,Returns,Reverse Pickup Enquiry,Need to resolve the issue within 24 hour,f37bb081-e9b7-4fba-b68b-623f8969c404,,31/08/2023 19:57,31/08/2023 20:36,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
af68522f-7502-4515-8d9f-ddf77e407d0e,Inbound,Returns,Reverse Pickup Enquiry,,6d562801-6c3c-4b69-afe6-8e713d6e61d0,,30/08/2023 16:05,31/08/2023 16:52,31-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
e22d17c1-6e18-4623-a8a8-12963518d235,Inbound,Returns,Return request,,7a022a63-e1dc-4a20-a2c8-baf2f875f1cf,,31/08/2023 13:06,31/08/2023 13:08,31-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
4458be3d-1a93-4df1-83f4-644ceae8cc2d,Inbound,Returns,Return request,,9424f831-b1ab-4a93-ba61-d65aa41fb702,,31/08/2023 15:38,31/08/2023 15:49,31-Aug-23,,,,,Carla Burke,Amelia Tanaka,Michael Lee,31-60,Evening,5
1204a744-3540-42ba-9990-42db8e054667,Inbound,Refund Related,Refund Enquiry,Happy,590d0328-d943-4fdc-b54c-8b15bdceeb03,24/08/2023 10:15,31/08/2023 18:16,31/08/2023 18:17,31-Aug-23,BHAGALPUR,Home,259,,Nicholas Mata,Wyatt Kim,Michael Lee,61-90,Afternoon,5
b8f2da64-74b7-499e-8b66-eef5fe5ca237,Outcall,Order Related,Delayed,,7c2413c7-025a-4986-a83b-97feded9002a,,30/08/2023 19:21,31/08/2023 01:19,31-Aug-23,,,,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
c812151f-53e3-429d-907a-f48e19380f21,Inbound,Returns,Fraudulent User,Mam nice,9e662abc-e4fd-474f-a479-884cdf093159,,31/08/2023 18:44,31/08/2023 18:44,31-Aug-23,,,,,William Austin,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b798f872-9b9f-4df8-b1fe-2e7198eb5737,Inbound,Returns,Reverse Pickup Enquiry,,c2301236-91f5-4867-8a20-3dd8a4dc72b4,02/07/2023 22:41,31/08/2023 16:37,31/08/2023 16:53,31-Aug-23,MEDAK,Furniture,6999,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,4
450727de-f45a-44e4-acb1-4193429fd43a,Inbound,Returns,Return request,,b40d1859-5c78-4b89-bb21-052dbab35f75,10/08/2023 00:33,31/08/2023 22:13,31/08/2023 22:17,31-Aug-23,JAMSHEDPUR,LifeStyle,449,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,5
0aee2bb6-ad47-4a50-b821-d50779c1badf,Outcall,Order Related,Order status enquiry,,dd4bc43c-5e67-456a-9626-541a17be47aa,08/08/2023 14:21,31/08/2023 19:22,31/08/2023 19:22,31-Aug-23,SHAHJAHANPUR,Books & General merchandise,840,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
d09c58f5-9926-4253-b95a-c9200ecdc167,Inbound,Refund Related,Refund Related Issues,. ,0d4154bc-eead-497a-aaa3-fa587e6e725d,,31/08/2023 14:03,31/08/2023 14:05,31-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
51ecd4d0-3451-4d39-8b56-bf5da448a7d0,Outcall,Shopzilla Related,Unable to Login,Good,1c0960ac-6a8d-44fc-8516-484b761bc0a2,,31/08/2023 21:54,31/08/2023 21:56,31-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
6ebee496-8f17-43ef-bdec-f359b2f058cf,Inbound,Returns,Reverse Pickup Enquiry,,9a2b80b1-f0ad-4caa-9b02-3fd5510a5b3a,10/08/2023 08:33,31/08/2023 14:58,31/08/2023 15:01,31-Aug-23,HYDERABAD,LifeStyle,1145,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
7650c4e1-1c7a-4bcc-90da-fe177eeece1a,Inbound,Returns,Return request,,9a207518-f686-4c4c-b2e6-85bd1f8f2ae1,,31/08/2023 09:57,31/08/2023 10:33,31-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,4
71b0c5a5-ad4a-4721-8900-dd922114c914,Inbound,Returns,Return request,,b91cb9da-0468-4b54-b3f2-1058fcf517e3,,31/08/2023 10:59,31/08/2023 11:14,31-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
928d48f9-4185-4bed-abd1-f23b07ff44eb,Inbound,Returns,Reverse Pickup Enquiry,,4a5cc343-8b8b-4d4d-9403-8c5724267ab3,,31/08/2023 14:38,31/08/2023 14:43,31-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,1
eccbf14f-aece-4fe1-b4c5-2cbb9a21bfee,Inbound,Returns,Return request,Thank you very much ,da7e2a32-498a-4826-9667-3b8391c881b4,,31/08/2023 16:26,31/08/2023 16:31,31-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,5
fa998d04-354e-4a5f-a5ae-554be7b0389f,Inbound,Returns,Service Centres Related,Very good ?? Shopzilla service agent nice ?? I am happy,b31e148c-b501-4416-af36-ae122d895146,11/07/2023 07:03,31/08/2023 18:58,31/08/2023 18:58,31-Aug-23,MUNDRA,Electronics,1799,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
7cb7d338-e15e-4fb9-b454-8f014567dcad,Inbound,Payments related,Payment related Queries,,44e098e2-2713-4fd0-adef-af995f0fa4f7,,31/08/2023 11:07,31/08/2023 11:23,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
5b59ebf8-16b0-457b-96d1-11424b002bdd,Inbound,Returns,Return request,,7d119f93-7b03-48aa-be5c-b22d2483862c,,31/08/2023 13:19,31/08/2023 13:22,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
dd9730fd-e99e-40ac-9016-3b1beb490459,Inbound,Returns,Missing,,570b1122-850d-4d1b-8f25-e4761fa8249b,,31/08/2023 17:57,31/08/2023 17:58,31-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,4
a1241e5d-da39-4a87-86de-6c64b2cec0e0,Inbound,Returns,Service Centres Related,,df62f6d6-6171-465a-b194-a48eaecd005d,,31/08/2023 22:27,31/08/2023 22:29,31-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
87124787-d186-413f-a760-6176fdad98ee,Email,Returns,Reverse Pickup Enquiry,,7c62f70b-6067-49f9-835f-470d04c89838,28/07/2023 09:16,31/08/2023 12:30,31/08/2023 13:17,31-Aug-23,JALORE,Electronics,648,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,4
bc7d1faf-ebf1-4af0-b3ef-9742403bc268,Inbound,Order Related,Delayed,,d8968e87-a7de-486b-a538-9b31b3495a85,22/08/2023 09:25,31/08/2023 10:57,31/08/2023 10:59,31-Aug-23,HYDERABAD,Books & General merchandise,434,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
5da9b1ee-526f-4e53-99f4-685de4794396,Outcall,Shopzilla Related,General Enquiry,I'm not happy ,c435bd2f-bd3a-431a-b3ac-d5b360dd1c88,,30/08/2023 20:02,31/08/2023 06:34,31-Aug-23,,,,,Ricky Berger,Wyatt Kim,Michael Lee,>90,Evening,1
83e60925-2346-4f11-a91c-fbeca3a4b6be,Inbound,Returns,Reverse Pickup Enquiry,,29e7d370-4597-4831-a810-dda6d83ad20f,,31/08/2023 06:54,31/08/2023 07:03,31-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
1bc08606-bff0-4b3a-837b-74f179d49353,Inbound,Order Related,Delayed,,c4761caf-d346-45c3-a282-6365f35c1381,,31/08/2023 07:34,31/08/2023 07:39,31-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
0bd7093a-72b2-4efe-863b-d9a97e651e92,Inbound,Returns,Technician Visit,,cef91010-8b92-425b-b313-6b0b3d5dc6a8,,31/08/2023 10:34,31/08/2023 10:36,31-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
f5176c62-fc94-4e09-8b2c-05b0fba3b206,Inbound,Returns,Reverse Pickup Enquiry,,9ae49106-adba-4bd1-b465-4957265f7346,,31/08/2023 23:28,31/08/2023 23:32,31-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
cd2a163c-7cb2-429c-a777-97774c3250c0,Outcall,Order Related,Delayed,,92a85f42-5416-4deb-99c6-b44da79ff871,25/08/2023 00:15,30/08/2023 19:05,31/08/2023 00:01,31-Aug-23,GURGAON,Books & General merchandise,521,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
2d91e98b-86eb-4cf7-adc9-7d4f783ea3b7,Inbound,Order Related,Delayed,,ac56fb03-c7a7-4cfd-8fd9-c8840ec68b63,19/08/2023 21:28,31/08/2023 00:12,31/08/2023 00:14,31-Aug-23,NEW DELHI,LifeStyle,499,,Andre Adams,Carter Park,Michael Lee,31-60,Evening,5
a74b58d3-a7c0-43c9-b126-e515d050ac46,Inbound,Returns,Reverse Pickup Enquiry,,330112e2-af85-475a-b2e9-95ac2b4698af,,31/08/2023 09:10,31/08/2023 09:15,31-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
6e6e5274-acff-479a-b1af-ca58954e3a84,Inbound,Returns,Return request,All good,e27b3c87-2e44-4f5a-bc0a-c307026a56b7,,31/08/2023 13:03,31/08/2023 13:15,31-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
cfcc6ab2-d5e0-43f5-89cd-db1a5c55e571,Inbound,Shopzilla Related,General Enquiry,,67dcba01-ae65-4b39-830a-26a862f8d39a,,31/08/2023 13:44,31/08/2023 13:46,31-Aug-23,,,,,Mark Gonzalez,Amelia Tanaka,Emily Chen,>90,Morning,5
89e1b049-8ccc-42dd-bf78-c8da16bfb323,Inbound,Returns,Return request,,4780a652-3c57-4d9a-92eb-b7f905f5a99b,,31/08/2023 16:09,31/08/2023 16:12,31-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,5
274dbb13-aeac-4f6c-9471-594aa430c2da,Inbound,Order Related,Order status enquiry,,cddd766a-3784-45b9-af90-30e7c1593994,,31/08/2023 21:28,31/08/2023 22:56,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
9698b40f-c675-4c5b-a63e-47a182c5e6eb,Email,Order Related,Delayed,,b080ba71-d5de-4843-b085-7ce9b4604f97,21/08/2023 13:49,30/08/2023 19:39,31/08/2023 18:41,31-Aug-23,SRIPERUMBUDUR,Home,149,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,3
4e1c6a67-a338-460f-9f0a-fdccfb4e3ce4,Inbound,Cancellation,Not Needed,Good customer support ,ce883e5d-c66e-46f6-a3f0-b83101eb599b,,31/08/2023 11:40,31/08/2023 11:56,31-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
a0c2a8b9-29fc-4dc2-932c-344812a92cb1,Inbound,Returns,Self-Help,Try to deliver the re product what customer ordered,107cfaa4-d062-4764-ad82-958541b1ed48,,31/08/2023 11:42,31/08/2023 13:32,31-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,2
0f5c1fd1-9f3d-43bc-840d-04558d97dd28,Inbound,Product Queries,Product Specific Information,So good ??,da6c0511-e9df-46d4-ba0c-4ca0990f1f57,,31/08/2023 14:25,31/08/2023 14:29,31-Aug-23,,,,,Teresa Nolan,Ava Wong,Olivia Tan,>90,Morning,5
393aebc3-76d1-42f1-b823-05c99b130357,Outcall,Returns,Return request,,2b24a1aa-4b5f-4653-a4c5-c7de3676bbef,,31/08/2023 21:39,31/08/2023 21:42,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
c6d56763-ca00-441e-8d73-da214158ca3f,Outcall,Payments related,Online Payment Issues,,c885a1a4-e9ac-4ba3-afb8-dca6c18559cf,,31/08/2023 12:37,31/08/2023 12:44,31-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
af40f4ed-ebf3-43c4-9d06-83e96bb1e90e,Inbound,Order Related,Customer Requested Modifications,,27d4fa6d-ab02-44b6-9939-3bbf3dfe1c4d,,31/08/2023 16:11,31/08/2023 16:12,31-Aug-23,,,,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
d775ee0c-1024-42f6-af61-715efce54d1e,Inbound,Payments related,Online Payment Issues,,7c56a74a-4ac8-4895-a3ea-2be555b3fec5,,31/08/2023 17:27,31/08/2023 19:06,31-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
84b03b33-5c80-4c61-9d3b-e61cf1c82739,Outcall,Order Related,Delayed,"This is a genuine feedback for Shopzilla and not for agent who interacted with me. She was good, understanding, polite and helpful. She did whatever she could do.Looks like backend complaint was raised and I was promised a resolution by 30th  which never happened.This is not the first time happened with me and looks like this is now becoming a regular problem with Shopzilla. I had another bad experience like this couple of months ago when I ordered a cooler.I think something is going wrong here which you guyz needs to figure out before it becomes serious problem.Thank you",fc772796-4bb9-48b1-ad93-65b2dd195fd8,22/08/2023 14:55,31/08/2023 14:31,31/08/2023 23:07,31-Aug-23,HYDERABAD,Books & General merchandise,175,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,5
3a628587-4092-4115-8a96-7bb3cc98e523,Inbound,Cancellation,Not Needed,Make delivery faster.... ,2984f0b5-c30f-4a03-adaa-84e9303c316d,28/08/2023 18:33,31/08/2023 17:44,31/08/2023 17:58,31-Aug-23,,Electronics,1499,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
7608eacd-d35e-496e-8b69-d9a420e19797,Outcall,Returns,Reverse Pickup Enquiry,,00fc7636-5416-4a69-81fe-278cd0f6e9a3,,31/08/2023 11:10,31/08/2023 11:12,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
021b53c5-131b-44a7-8146-f9cdc471183f,Inbound,Product Queries,Product Specific Information,,ab34f0fe-b384-4dc6-a937-86bed5fabcd7,,31/08/2023 14:14,31/08/2023 15:14,31-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
87b8703d-d8f0-450c-9f0c-7b8b3161127a,Inbound,Order Related,Order status enquiry,,71a5acda-e953-40ff-a451-885f30fbe73d,,31/08/2023 17:17,31/08/2023 17:18,31-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
ae846723-f51c-4b21-b367-b63dbd962d42,Inbound,Returns,Reverse Pickup Enquiry,,4171feb4-2e25-4bfd-8a81-093ef8a06b65,14/08/2023 19:06,27/08/2023 12:52,31/08/2023 08:21,31-Aug-23,BIKANER,LifeStyle,3499,,Mary Powell,Emma Park,John Smith,31-60,Morning,5
b258e134-dcd6-45ac-b0f6-15d90550ce6e,Inbound,Payments related,Payment related Queries,,b3fc3958-2af0-415b-83f5-902c62e933ff,,31/08/2023 19:36,31/08/2023 20:00,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
28a3074c-09c1-45ce-8a1a-38b68d113e63,Inbound,Cancellation,Not Needed,,227a4952-aba4-4787-85ed-7f957df592f3,15/08/2023 18:02,31/08/2023 07:43,31/08/2023 08:03,31-Aug-23,ARARIA,LifeStyle,289,,Luke Schultz,Austin Johnson,Michael Lee,0-30,Morning,5
7627db59-7ac7-43ec-ada2-456592617164,Inbound,Others,Call disconnected,,f1d9bbf6-91a5-488e-856b-30d93c7d26c4,,30/08/2023 23:55,31/08/2023 00:00,31-Aug-23,,,,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
39052299-220c-4640-85d1-6bf1918f2ceb,Inbound,Order Related,Delayed,,401b89e5-3d2f-477b-96cb-51767a4b9a57,,31/08/2023 09:45,31/08/2023 10:09,31-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
f7f5a482-c537-4597-808d-99698429f791,Outcall,Returns,Reverse Pickup Enquiry,I don't know why but she was unable to resolve my problem ,0ed6fdcc-fddd-443a-ab00-068a312ac40f,,31/08/2023 14:08,31/08/2023 14:11,31-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,1
83bc1ba3-0433-4200-bb2a-aca897ab21fd,Inbound,Product Queries,Product Specific Information,,b2bdf8c9-1e22-42eb-8797-4ee43af4dd6b,,31/08/2023 18:06,31/08/2023 18:10,31-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
ce1130a9-4e61-4a53-a071-e7c5616ebd0e,Inbound,Shopzilla Related,Shopzila Premium Related,,1c24da2e-cacb-42c2-8e3a-5c7f9ab07669,,31/08/2023 18:08,31/08/2023 18:09,31-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c041b695-38b4-4280-b857-64aaefd66f54,Inbound,Returns,Return request,One of the biggest lasy platform in the world I was raised my issue on 11 of August today is 1 September and still not get any single resulution from your sideAnd your vacant team give me a day try to contact me but that date was expired again and again and I am not receive a single call or mail from his hand.. I am very disappointed your services #Shopzilla now if I don't get resulation from your side that date which is providing by you so it's my last time to use your platform.After that I will deactivate my I'd from Shopzilla. And never use this thing and not recommended to use Shopzilla.I am very disappointed ?????? your services Shopzilla.,c3bada95-4d0e-4c5c-b7e0-8ce550829210,,31/08/2023 22:58,31/08/2023 23:25,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
e986d38f-b22b-4c4b-b4aa-267b56122a8d,Outcall,Order Related,Installation/demo,,0137107a-dc86-4d8e-9057-74be4011883c,,31/08/2023 09:28,31/08/2023 09:29,31-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a6f22fec-9d7c-4d50-8480-c109328c18c0,Inbound,Order Related,Installation/demo,Very annoyed with the installation person who didn't came yet.and he is not responding my phone neither he is calling me ,f0ecef1d-b7d3-4050-a78f-32b53f20aef5,,31/08/2023 16:42,31/08/2023 20:27,31-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
693546da-d8d0-4c89-8697-7e97b5de4782,Outcall,Product Queries,Product Specific Information,,a927f8f2-e36f-474a-8f63-fe1d227ae958,,31/08/2023 08:16,31/08/2023 08:19,31-Aug-23,,,,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
753e326b-04de-4d9d-a6f5-89516d115728,Outcall,Order Related,Order status enquiry,,8d766e1b-840a-4da9-a3f8-e57bd4749a70,,31/08/2023 13:10,31/08/2023 13:13,31-Aug-23,,,,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
5ebb0741-dc39-4752-9d76-58274d7e8499,Inbound,Refund Related,Refund Related Issues,,5d9aeab8-9ea3-4b5b-9be1-e02c43e62cc6,,31/08/2023 15:35,31/08/2023 15:36,31-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
b2cb5869-1c96-405b-aa18-47f00bf13946,Inbound,Returns,Reverse Pickup Enquiry,I impressed ,b64a4888-5a5b-4d32-a729-e69201cab005,,31/08/2023 18:41,31/08/2023 18:41,31-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
c8037b55-2a90-43b4-b804-fda29014cd99,Inbound,Order Related,Delayed,,c47c4d2f-902b-45e1-abf9-375b1432f29b,24/08/2023 09:11,31/08/2023 12:08,31/08/2023 12:10,31-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,280,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,5
04b123b1-0b8c-4998-a005-afc2675f17ed,Outcall,Product Queries,Product Specific Information,,6a224ca6-71ea-49c8-ba32-2b5c6cc95d24,,31/08/2023 08:44,31/08/2023 09:28,31-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
63cdfeb6-3508-4b21-99d1-53142608b391,Inbound,Refund Related,Refund Enquiry,,ea4d2759-5374-452d-9ddb-0ce73667be76,,31/08/2023 15:03,31/08/2023 15:08,31-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,5
ad4b27e7-4277-4eae-903f-1971fded61ac,Inbound,Returns,Return request,,652c109c-4023-420e-b278-f419321fdc06,,31/08/2023 11:07,31/08/2023 12:56,31-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
eb815216-2ef9-4155-8d3c-cf3fe94ddb70,Inbound,Order Related,Order status enquiry,,025f332e-99d6-4fb8-9aa8-af62e6363abd,18/08/2023 11:19,31/08/2023 19:29,31/08/2023 19:32,31-Aug-23,SATANA,Mobile,9999,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,1
626525a6-f694-42c9-b5d8-9627be56e614,Inbound,Product Queries,Product Specific Information,Best,0bf514ab-8ecd-4ff0-bc24-7f6eba970939,,31/08/2023 20:25,31/08/2023 20:37,31-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
aec66bad-fb5e-4a6a-b22b-c20160641e93,Outcall,Order Related,Order status enquiry,"Delivery boy's all excuses verify mandatory,With screen shot. ",f7468ee0-9594-4546-8f83-ffd75f297141,,31/08/2023 17:05,31/08/2023 17:40,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
33396a11-e8b7-42d9-bf76-4b339bd165c7,Inbound,Returns,Reverse Pickup Enquiry,,f6907d3a-1dd1-4a86-b4dc-f4542f2d34cb,,31/08/2023 09:22,31/08/2023 09:24,31-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
68bc04e0-c417-471a-b513-547b6ad04ea8,Email,Returns,Reverse Pickup Enquiry,,9e92ec4a-ea6a-4ccc-ad24-5cf82635213a,,31/08/2023 11:37,31/08/2023 11:45,31-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
20605003-c709-4e19-acde-d1930928f6ac,Inbound,Order Related,Invoice request,,2182a55b-aad0-458a-8773-89fcdb49398a,,31/08/2023 21:28,31/08/2023 21:38,31-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,3
31fa2047-fa27-490c-b18b-b1a8ec226c66,Outcall,Order Related,Delayed,,5cece155-c0e3-43a2-a0f3-53ac301beaba,21/08/2023 23:46,30/08/2023 21:44,31/08/2023 08:36,31-Aug-23,BANGALORE,LifeStyle,431,,Margaret Prince,Carter Park,Michael Lee,31-60,Morning,4
0ab5cb2e-ab41-446b-b2e9-befa2ac31039,Inbound,Order Related,Delayed,,e649a92b-524c-4598-baa1-b786f05e3ac9,23/08/2023 22:17,30/08/2023 23:33,31/08/2023 12:27,31-Aug-23,BANGALORE,LifeStyle,521,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,4
e77af1e3-3fed-48db-84ab-3ab0e2e2e428,Inbound,Order Related,Seller Cancelled Order,,bdc12b61-8287-46bc-a5a4-006702941b10,,30/08/2023 15:01,31/08/2023 13:42,31-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
5eb74c75-a956-4e61-b9ee-f9504b6989cc,Outcall,Product Queries,Product Specific Information,,025414a9-1e7c-45de-8645-0010c9664371,,31/08/2023 07:17,31/08/2023 07:24,31-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
31ada174-7f5e-49ee-ab10-3c8b32910328,Inbound,Returns,Reverse Pickup Enquiry,,726ff9e7-0233-4dae-9c5f-dad6c5e2efc2,,31/08/2023 16:38,31/08/2023 16:50,31-Aug-23,,,,,Katrina Rodriguez,Elijah Yamaguchi,John Smith,>90,Evening,5
f47a2436-8109-4dc6-b958-2b53a9e0008d,Inbound,Feedback,UnProfessional Behaviour,,875f76f5-d55e-4726-a3a2-a317ba17ed1c,,31/08/2023 18:05,31/08/2023 18:06,31-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
1f3529f5-efe5-43e0-aee4-082198577cc2,Inbound,Refund Related,Refund Related Issues,,420b1abf-1777-4203-8fb4-0111ab93277d,15/08/2023 22:43,31/08/2023 23:09,31/08/2023 23:22,31-Aug-23,KOLKATA,Furniture,12750,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
7fcf0c2a-4099-4866-ad69-cb71cca7e40a,Inbound,Order Related,Order status enquiry,,bc6444e8-7be8-4207-a903-f05324fc1992,,31/08/2023 10:59,31/08/2023 11:00,31-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
c07121be-ea7e-4831-b5d2-21c8ea6c664d,Inbound,Returns,Missing,Tq ,81eee299-cb99-4b7f-99d8-edc1f6ba866a,,31/08/2023 21:06,31/08/2023 21:10,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fa5711a9-d869-43ff-8264-52daef62b218,Inbound,Returns,Reverse Pickup Enquiry,Very badly talking,63b0376c-d4c8-4855-a2c8-d9e0097ec39a,,31/08/2023 18:53,31/08/2023 19:27,31-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
a0224148-18e0-4a78-9204-b10a74ffb817,Inbound,Returns,Return request,Nice ????,465085f1-8ec6-4722-b94b-e84691382625,,31/08/2023 14:32,31/08/2023 14:41,31-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
54adce27-b5ac-4185-939f-1b3d58bd09d2,Inbound,Shopzilla Related,General Enquiry,,736743c0-884e-4fca-8641-b28c189a38df,,31/08/2023 21:33,31/08/2023 22:47,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
c2439124-05ec-4fb1-ae36-a10c30a92a7e,Inbound,Order Related,Invoice request,Executive is effective and time efficient ,a79a99ff-61f2-435d-9310-d39fc510790f,,30/08/2023 10:44,31/08/2023 23:46,31-Aug-23,,,,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
451ded6f-6443-45d9-90b1-9bc88ab5c902,Inbound,Order Related,Order status enquiry,You try to help me,5e518420-7cb6-4777-9de5-837acdd1dc0c,,31/08/2023 21:20,31/08/2023 21:22,31-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
ac12cd84-9b01-44e3-8f9d-ff29c3a9f64f,Inbound,Returns,Return request,Very very good cervice for customer cervice very knowledgeable easy to issues resolved ,147e0f3c-d395-4bef-b5a6-6e750b1e22ed,,31/08/2023 23:11,31/08/2023 23:22,31-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,1
40253bef-53bb-4e4a-b236-54865e7805a6,Inbound,Refund Related,Refund Enquiry,,24e94248-ae67-4b83-865e-ec2acb33bb31,,31/08/2023 16:45,31/08/2023 16:51,31-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
1a5a43c0-fcd5-4157-839e-5ca965e5d09f,Inbound,Order Related,Installation/demo,Bad service not happy,47437de8-0393-4e29-bd65-bce5173ec76a,,31/08/2023 17:43,31/08/2023 18:04,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,1
e1877ffd-42f2-4421-851a-845b1d66f4df,Inbound,Returns,Reverse Pickup Enquiry,Not possible for everyone to connect help centre make some easy way to reach out to them ao everyone can find their support and resolve problems accordingly.,94971f68-4046-40e3-a941-35ae9bfc472d,,31/08/2023 14:00,31/08/2023 14:01,31-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
55953f79-e4b5-4b1e-a3fe-e915f9d688e4,Outcall,Returns,Fraudulent User,Ok,c04e81b1-46f9-44e8-9d27-bab62cee0b04,,31/08/2023 16:05,31/08/2023 16:59,31-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
cfc04b65-29b5-44c9-a14f-b6aa471e7005,Inbound,Returns,Reverse Pickup Enquiry,,6ec6d4da-1545-4d8d-8172-c2362d0d62c7,,31/08/2023 21:41,31/08/2023 21:42,31-Aug-23,,,,,Shane Schwartz,Carter Park,Michael Lee,>90,Morning,5
92b40c4b-692b-4e43-b80c-c0664ec1b6b2,Outcall,Shopzilla Related,General Enquiry,,55f9646d-8c5e-4a12-b82b-6c985c1d1131,,31/08/2023 23:22,31/08/2023 23:54,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,5
a67a038f-a4a3-42b3-87f3-78e5bf031493,Inbound,Returns,Reverse Pickup Enquiry,,8450781d-84d9-401f-bf36-dc4cf0d9aa49,,31/08/2023 19:05,31/08/2023 19:08,31-Aug-23,,,,,Angela Carlson,Wyatt Kim,Michael Lee,61-90,Afternoon,5
03e93284-f68b-4b30-88d9-d6ca38ee89c8,Inbound,Order Related,Delayed,,331be44b-6c99-4b1a-9196-cb7ca95b0ba5,23/08/2023 15:14,31/08/2023 16:47,31/08/2023 16:49,31-Aug-23,LONGOWAL,LifeStyle,212,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
ee5050ec-e656-44e8-aecd-f3e8830ea69f,Inbound,Cancellation,Not Needed,,7355ed86-d4aa-4fd7-97a2-8fe198d31865,,31/08/2023 10:30,31/08/2023 17:40,31-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,5
59fb7c03-9dd5-4c74-95e9-192a686846d4,Inbound,Returns,Return request,Good ??,4318f58b-ab1a-467b-8d7f-337b8dae0e66,,31/08/2023 17:09,31/08/2023 17:17,31-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,1
11a802ea-c991-4fe4-8280-4c21d2c23070,Inbound,Order Related,Order status enquiry,customer support team se baat karne par bole hai 5septmber tak dik   ,ad9f37b9-5473-49c1-bdbd-381bec2b9cb4,,31/08/2023 18:58,31/08/2023 19:01,31-Aug-23,,,,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
8b7ee2ea-b39c-4c2c-8114-377a267ca416,Outcall,Returns,Reverse Pickup Enquiry,,ba5dde9b-0b06-478f-9118-1c8564c03170,,31/08/2023 19:02,31/08/2023 19:20,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
cff32a2a-dc95-461e-a63f-75fd47dbcc35,Inbound,Order Related,Delayed, Good Support,398ae737-f69c-4614-a4d4-edcfdcc11522,,31/08/2023 18:15,31/08/2023 18:35,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
fae4b6c3-bd9a-445b-8351-252bd5c71fa1,Inbound,Order Related,Delayed,,a7ad6cfd-9dd9-4b47-a548-4c016fd37af6,22/08/2023 21:45,31/08/2023 07:45,31/08/2023 07:52,31-Aug-23,GORAKHPUR,Electronics,1699,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
d9ca54c7-fd92-4dd6-86c8-a51951ac8d92,Email,Returns,Missing,,c5f60b51-4697-40b3-9f5d-c6e9e2a48ba7,22/08/2023 17:34,31/08/2023 19:06,31/08/2023 21:21,31-Aug-23,JODHPUR,LifeStyle,349,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
90d6cd31-9d99-4940-ae27-98f1a3de556f,Inbound,Order Related,Installation/demo,,6407efe1-819f-421e-8dcb-226cf449ff8a,,31/08/2023 14:56,31/08/2023 15:19,31-Aug-23,,,,,Shelly Huber,William Park,John Smith,61-90,Evening,4
5bc1acd3-d7e3-4d68-bb36-893a366290af,Inbound,Returns,Reverse Pickup Enquiry,,99dc1245-bf41-4a15-bb96-770f20f41825,19/08/2023 23:45,31/08/2023 23:58,31/08/2023 23:59,31-Aug-23,VISHAKHAPATNAM,LifeStyle,653,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
d074bd70-ace9-40be-8187-3b3213fe3e76,Inbound,Returns,Reverse Pickup Enquiry,,73f067b8-f773-4831-a1bd-ff3f03b1488a,,31/08/2023 15:29,31/08/2023 15:33,31-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
eb99c59a-22ee-4ece-9cf6-b9975b04e6c5,Inbound,Refund Related,Refund Related Issues,Reduce the resolution time,ee85c1a0-5c6b-41fc-bf65-e2a417e6fb5c,18/08/2023 11:39,28/08/2023 21:50,31/08/2023 09:21,31-Aug-23,BANGALORE,LifeStyle,989,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
7070684a-51e4-4fbb-aed2-626017beebc8,Inbound,Returns,Service Centres Related,,06f23993-88b2-44a0-b7be-6c963a38cfa4,,31/08/2023 11:09,31/08/2023 11:11,31-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
95d5e321-39e2-4f20-9d78-870c8b35b88f,Email,Order Related,Order status enquiry,Service was very poor..my product is not delivered in time,27cc1d39-8ccb-43b8-9575-73bf223246c1,20/08/2023 08:38,31/08/2023 13:53,31/08/2023 20:41,31-Aug-23,BHADRAK,Books & General merchandise,293,,Alyssa Jones,Zoe Yamamoto,John Smith,>90,Morning,1
602deabe-8f11-4df1-b191-d2c6feba8762,Inbound,Returns,Return request,Please deliver the actual product shown in the product portfolio.,5d722d8f-f17d-4fc2-8ed4-f58f5cf62a15,,31/08/2023 09:17,31/08/2023 09:20,31-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
f90bfbcf-3bd9-48d3-808d-49d6af63a44d,Outcall,Returns,Return request,Good ,3c56a27e-cd49-4ee9-a1a8-560af998580e,22/08/2023 11:25,31/08/2023 06:46,31/08/2023 06:49,31-Aug-23,VARANASI,Electronics,899,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
0b3689ec-d425-4133-81c1-9a1863ba4802,Inbound,Refund Related,Refund Enquiry,,a91b74ef-f34d-4b42-a4e7-8b459ccddcef,,31/08/2023 21:26,31/08/2023 21:28,31-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
269e6edc-f5a7-4b9f-96a2-e1ddcee2d2fb,Inbound,Shopzilla Related,Signup Issues,Excellent ,80c7f95b-a5d1-406b-9497-cb7dc0bdaed2,,31/08/2023 23:26,31/08/2023 23:28,31-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
6b2731ea-4732-451f-acc2-ea05cc48b350,Outcall,Returns,Reverse Pickup Enquiry,,606e46d3-7ed7-4844-bfc0-166bee3e914e,22/08/2023 16:02,29/08/2023 12:27,31/08/2023 00:08,31-Aug-23,NANPARA,Electronics,629,,Patricia Holmes,Emma Park,John Smith,>90,Morning,4
44e83c26-7e01-4762-af2a-6565e7cea69b,Inbound,Order Related,Order status enquiry,,bc071a9a-60a8-4100-9f11-fb66ae230624,19/08/2023 17:25,29/08/2023 17:49,31/08/2023 17:08,31-Aug-23,NEW DELHI,LifeStyle,909,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,1
655fb1eb-45b6-4c8c-ba89-6be63bf3e09c,Outcall,Returns,Exchange / Replacement,,6a953c39-0cfb-4d7f-8474-b35be9319be0,,31/08/2023 10:45,31/08/2023 10:49,31-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,1
61ccc01d-83e0-4bea-8bcf-7094bbbc2de3,Inbound,Returns,Reverse Pickup Enquiry,Very good parson very good iam happy,0c94e188-305f-4966-8d15-8e1a5948a415,,31/08/2023 16:53,31/08/2023 16:54,31-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
61f1d119-f84d-4e1b-9a62-f5958fa05e4b,Inbound,Shopzilla Related,General Enquiry,Thanks,ce90fb0c-0a09-49e3-9631-a21a64bf23ca,,31/08/2023 11:34,31/08/2023 12:02,31-Aug-23,,,,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,4
16009cb8-b4d9-4a05-9efa-f4cfd58b0ec7,Inbound,Returns,Reverse Pickup Enquiry,,33f87645-ed4a-4b80-83c5-e30e4367b559,,31/08/2023 13:17,31/08/2023 14:08,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
23f901e1-7a6c-4546-95ad-89798f7ae203,Inbound,Order Related,Delayed,,084f7fe1-e714-44bb-a2f4-1864eb5a8142,18/08/2023 11:58,31/08/2023 20:22,31/08/2023 20:23,31-Aug-23,PUNE,Home,698,,Alicia Burton,Mia Patel,Emily Chen,0-30,Evening,5
1e45619c-c88a-45d5-989e-59ec0b9148c4,Outcall,Order Related,Order status enquiry,,b5b74c3a-89ac-46ec-9fc9-a866923b82d7,17/06/2023 22:02,30/08/2023 20:10,31/08/2023 07:32,31-Aug-23,KOLKATA,LifeStyle,882,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,4
3b870c33-a24b-403a-884f-a68aec4a694b,Inbound,Payments related,Online Payment Issues,,11c44482-fed5-4dbd-9927-8c0161632147,,31/08/2023 00:30,31/08/2023 00:40,31-Aug-23,,,,,Ian Hall,Jackson Park,William Kim,On Job Training,Morning,5
b8a525a2-cc07-4e6e-ae5c-3c7be6303824,Inbound,Returns,Reverse Pickup Enquiry,Taking longer time to solve  the issue ,54838678-b23a-4a36-a1f6-6da8cd7d4daa,,31/08/2023 10:32,31/08/2023 13:05,31-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,3
c3de0698-2e8f-4811-ae52-8da8fd14772f,Outcall,Shopzilla Related,Shopzila Premium Related,Very good ,734cf335-0f30-4246-8621-d8a7e2a58834,,31/08/2023 13:12,31/08/2023 14:35,31-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
64f3243b-48d0-450b-8e75-58273d7d336f,Inbound,Returns,Return request,,549ff632-70f5-4efe-9716-b28b47ff2043,,31/08/2023 15:29,31/08/2023 15:33,31-Aug-23,,,,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
9c4f8963-35bc-485e-a3d3-e21cbfa6ecb7,Inbound,Returns,Return request,,f13e30f7-b86b-4cd6-9279-de71d46391bc,21/08/2023 11:53,27/08/2023 19:28,31/08/2023 07:49,31-Aug-23,VISHAKHAPATNAM,Books & General merchandise,1199,,Jennifer James,Jackson Park,William Kim,On Job Training,Evening,5
8ea12dc1-856d-4004-8182-5a3bf88e5581,Outcall,Order Related,Order status enquiry,,df99badf-76c9-4f15-a739-376f5da6bfea,25/08/2023 08:50,30/08/2023 12:43,31/08/2023 09:53,31-Aug-23,BHOPAL,Mobile,9999,,Craig Fuller,Charlotte Suzuki,William Kim,On Job Training,Morning,5
74ea7ccd-1ddd-45b2-83a3-d593a9cd8011,Outcall,Order Related,Order status enquiry,The agent did send me the email for the survey but never provided me with the information I needed. She had promised me to send the details after the call ends but it never came up. Thanks for the efforts ??,312fd350-9a1a-4ab6-a50f-8f1c5c666e91,,31/08/2023 12:55,31/08/2023 12:56,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,1
885b8d7f-02f0-4155-af81-b922c8eef259,Inbound,Returns,Reverse Pickup Enquiry,,7efdc5c6-4fb9-4ea6-b9c2-faac61e6f840,,31/08/2023 22:38,31/08/2023 22:38,31-Aug-23,,,,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,4
1bfea155-0145-481a-8d6c-4ffc8e2ecf17,Inbound,Returns,Reverse Pickup Enquiry,,73987cac-c955-490b-9886-606f58f77ca6,,31/08/2023 23:20,31/08/2023 23:30,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
8b079520-0097-40fa-9156-c6f2b22b706a,Inbound,Returns,Reverse Pickup Enquiry,Solve my problem ,981d337e-325c-4c3b-860b-d02aef0c1ced,,31/08/2023 11:36,31/08/2023 11:41,31-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,4
358bac15-19c6-4475-8763-d73279880ad4,Inbound,Shopzilla Related,General Enquiry,Pay letter porblam,73d29007-c5f5-4c17-a507-509c87b25475,,31/08/2023 09:09,31/08/2023 12:03,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
1123798d-8d5a-487d-ac56-c855e2191ddc,Inbound,Returns,Wrong,,4a67d628-2a3a-421f-bf8e-5d1163862095,22/08/2023 17:15,31/08/2023 16:14,31/08/2023 16:17,31-Aug-23,PANIPAT,Electronics,1499,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
d45599d4-ca16-496d-853a-552a3a17d42e,Inbound,Order Related,Order status enquiry,Communication skill very good,88b2afb9-26d5-48fd-9117-7c1ba0f7ef5e,,31/08/2023 13:52,31/08/2023 13:52,31-Aug-23,,,,,Corey Hernandez,Abigail Suzuki,William Kim,On Job Training,Morning,5
81c302d2-4b3b-4a71-8d1e-1c3a2e846c93,Inbound,Order Related,Installation/demo,,4e6b7051-96f3-4374-a0ea-094af4a78c89,,31/08/2023 16:28,31/08/2023 19:36,31-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
b8447791-3d42-4ada-a55c-05b8b05c9b9d,Inbound,Payments related,Payment related Queries,,0d9145cb-ed99-4206-9aa7-313ce0c291ff,,31/08/2023 22:09,31/08/2023 22:19,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
20844886-60f6-47d1-8a26-3c0d41e35b20,Inbound,Order Related,Delayed,Veery bad,4a268670-bd13-4fdb-bd6a-8e5d64a97ba3,09/08/2023 11:29,31/08/2023 21:21,31/08/2023 22:51,31-Aug-23,HUZUR,Electronics,69990,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,1
25c9b5d3-e2b2-4604-910f-f09c07435b77,Inbound,Order Related,Installation/demo,,1d080a1a-721e-4929-be65-f9c03481d13a,,31/08/2023 07:09,31/08/2023 07:40,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
f77916e9-da8d-45eb-a0fe-4459840f2750,Inbound,Returns,Fraudulent User,,8c04a789-38b6-46d7-9f26-a8ead496a685,,31/08/2023 15:25,31/08/2023 15:54,31-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
094953f6-91de-4744-b1fd-45b866dde46d,Inbound,Returns,Reverse Pickup Enquiry,,b71d5e9e-3684-4b7a-b63d-1d57e8aacf58,,31/08/2023 21:20,31/08/2023 21:21,31-Aug-23,,,,,Raymond Mcgee,Ava Wong,Olivia Tan,>90,Evening,5
9b9dfc55-75f1-46d4-9d5a-48729d6e790b,Inbound,Product Queries,Product Specific Information,5,b4cdbd6e-7f91-4d57-b48f-763129c91fcc,,31/08/2023 17:04,31/08/2023 17:08,31-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
2c966ac9-cfa3-4b51-821a-12b91884a16b,Outcall,Shopzilla Related,General Enquiry,,b24c4749-ba14-4463-af10-26a7d40ab28d,,31/08/2023 20:44,31/08/2023 20:46,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
0a6805ef-9d12-4b03-bb1f-bad572eaa67d,Inbound,Order Related,Delayed,Very very poor service from Shopzilla,2585e53c-8774-4820-b282-cbec11eaef2b,26/08/2023 22:29,31/08/2023 12:01,31/08/2023 12:03,31-Aug-23,HYDERABAD,Mobile,15999,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
7636baec-5351-4c8d-a273-ba6e169b95d2,Inbound,Order Related,Delayed,,eff8448f-1bdb-4b73-a5ca-26e5e5522b04,21/08/2023 12:28,31/08/2023 07:15,31/08/2023 17:00,31-Aug-23,BIJAPUR,Electronics,1499,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
95464eb9-7b91-4ea4-a99f-82f44e3c7d63,Inbound,Returns,Service Centres Related,,ee07df58-651b-453a-83a6-a3c35090a3a1,26/08/2023 09:22,31/08/2023 13:46,31/08/2023 13:47,31-Aug-23,SUNDARGARH,Electronics,1699,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
643db443-32f5-4692-90d3-2e2a74ffa2d8,Inbound,Order Related,Order status enquiry,,be3c8bf0-3a81-4ccb-97d2-d09cd82abcad,26/08/2023 10:31,31/08/2023 16:44,31/08/2023 16:44,31-Aug-23,MORADABAD,Books & General merchandise,249,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
c5426b8c-cc7e-4c26-b280-c7a6afd825ae,Inbound,Returns,Reverse Pickup Enquiry,Nice talking to you sir ??,a193dc53-adb8-4414-ac5c-56327549d915,,31/08/2023 10:56,31/08/2023 10:57,31-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
be5f1ac0-d86b-4ae0-affc-0e68b9d01271,Outcall,Returns,Reverse Pickup Enquiry,,3b5a690d-0893-42d3-a97b-709add0bc25a,,30/08/2023 22:55,31/08/2023 00:05,31-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
cd5367c7-4e3d-4189-8ec1-d7c6dfae543b,Inbound,Returns,Fraudulent User,Tanks for supporting..,9ba79a92-9a4f-40ad-956a-0ff2e7229ae4,,31/08/2023 17:46,31/08/2023 17:51,31-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
f27f6ee2-e36a-4405-a867-71f8aa3f75da,Inbound,Order Related,Delayed,,1a20b1bf-bcb3-491e-b537-79b543e30e13,,31/08/2023 18:50,31/08/2023 18:54,31-Aug-23,,,,,Shannon Holmes,Ava Wong,William Kim,On Job Training,Evening,5
2f92b19f-c730-4dfb-bdfe-967663965163,Inbound,Offers & Cashback,Affiliate Offers,,b90fa9dd-4f6c-4a89-a3d5-697d5e2f1a1a,25/08/2023 22:54,31/08/2023 11:02,31/08/2023 11:04,31-Aug-23,BANGALORE,Home Appliences,1899,,Tracy Weaver,Olivia Wang,Emily Chen,31-60,Evening,5
460093ee-c9bf-451f-9cea-e3c60553561e,Inbound,Returns,Reverse Pickup Enquiry,,20b26f1a-b5ca-4272-a699-98effe4c4961,,31/08/2023 13:48,31/08/2023 13:49,31-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,1
63d2a060-3808-4fba-ac4f-b054faf91b61,Inbound,Refund Related,Refund Enquiry,,16642a82-75e9-460f-927e-e9998146a472,,31/08/2023 07:32,31/08/2023 07:32,31-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,5
cc7e974d-b6b6-492b-8433-776be85d89a6,Inbound,Order Related,Priority delivery,Nothing,36b8134f-6394-4230-865b-65549bc211cd,,31/08/2023 09:16,31/08/2023 09:19,31-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
787af58e-b102-4d07-a882-53a3fd2fad61,Inbound,Order Related,Order status enquiry,,17759185-5cd9-43cf-84f9-dfff24231165,,31/08/2023 17:47,31/08/2023 17:48,31-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
0231b9ca-5a69-41d7-bbf3-4224b8e9f8cd,Inbound,Order Related,Delayed,,218d17a6-7242-46e8-9165-e7aff8d83e85,23/08/2023 15:45,31/08/2023 20:54,31/08/2023 20:56,31-Aug-23,ANAND,Home Appliences,599,,Thomas Blair,Noah Patel,Michael Lee,>90,Morning,5
a439e7b4-e9f5-4bf2-9a92-17052b5dfea0,Inbound,Refund Related,COD Refund Details,,e0225c3a-07e4-4816-b259-586b6e73119b,,31/08/2023 11:44,31/08/2023 11:51,31-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
c479b00c-2338-4374-a20d-4b6300547539,Inbound,Order Related,Order status enquiry,,fd6fb01b-946b-4efe-9b0f-a99b1b0f7e50,,31/08/2023 08:40,31/08/2023 08:43,31-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0f508417-9e2d-45ed-8d5c-c080e100e6ee,Outcall,Order Related,Installation/demo,,4d600b27-a41e-4bc4-8e90-a0a9d1ad4890,,31/08/2023 17:34,31/08/2023 17:45,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
407d9e1e-e1c1-4a67-b5f7-0df30b7d99eb,Inbound,Returns,Exchange / Replacement,Pls help customers in more efficient way.Customers are bored by your routine excuses,30183050-bdbf-427f-b632-e415420d6e57,13/08/2023 01:25,31/08/2023 20:08,31/08/2023 23:26,31-Aug-23,SHAKTI NAGAR,Mobile,27999,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,4
96adc5eb-7384-4e80-bc06-a7be062ff5e5,Inbound,Returns,Wrong,,1a1c9112-0366-41de-b93c-3cbea84099f6,,31/08/2023 10:52,31/08/2023 11:05,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
320aefcd-ea83-4287-b293-f6460f8ff05c,Inbound,Returns,Return request,,65a53c0e-1eeb-4913-9911-00b9c95112de,,31/08/2023 14:48,31/08/2023 14:53,31-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
7ade09bd-9322-4726-9cc1-2cfb7126d2d4,Outcall,Product Queries,Product Specific Information,,6f0b09cb-750b-4e92-b4f7-fa5ddd3c56fe,,30/08/2023 21:40,31/08/2023 07:05,31-Aug-23,,,,,Jennifer Webster,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,1
da80d659-15ff-448c-85a2-8a2d124edfef,Email,Shopzilla Related,General Enquiry,,54f1113d-52c7-409d-b330-79a1c949ced4,,31/08/2023 13:07,31/08/2023 13:09,31-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,4
d15e7a7f-300b-48db-acef-0839cca1d6bb,Outcall,Order Related,Order status enquiry,,d179e839-f531-401d-80ea-3e46f75118a4,,31/08/2023 14:31,31/08/2023 14:32,31-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
dd532d30-7df5-4bc0-aba5-fd3cf7bf6ecf,Inbound,Returns,Reverse Pickup Enquiry,Amazing  experience  with that person easily  un,ead77546-1845-402d-a691-5c06f83f49dc,,31/08/2023 11:15,31/08/2023 11:16,31-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
f057b579-a614-46ec-8a00-25e383372de2,Outcall,Returns,Return request,,511cdcda-8088-45ef-9d5c-6625a11b6632,,31/08/2023 15:18,31/08/2023 15:40,31-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
91c28145-73fa-4aaf-acaa-fd9a10010b64,Inbound,Shopzilla Related,General Enquiry,,835fd843-0028-47f5-ac37-1eb609b605c7,,31/08/2023 12:37,31/08/2023 12:39,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
5bdb3614-a1ae-47f9-a751-124e70990657,Outcall,Returns,Service Centres Related,,c727db92-beb0-4984-a4bf-4f08c53fa6b1,,30/08/2023 22:16,31/08/2023 10:41,31-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,1
14bdb7ae-8ac3-4c26-9c73-165abf6cc0c7,Outcall,Returns,Reverse Pickup Enquiry,,ac5601c0-ae4c-4c77-bd86-82d9ba4a02d1,,31/08/2023 12:49,31/08/2023 12:51,31-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
7d22c05a-cda8-4fad-92cb-54a78d7917cc,Inbound,Returns,Wrong,,c49e3fe8-7a4d-4db1-a376-5c72343eadff,,31/08/2023 12:57,31/08/2023 13:00,31-Aug-23,,,,,Monique Andersen,Landon Tanaka,Emily Chen,>90,Split,5
1ee040e8-c6b5-4186-8e15-3887b3308a26,Inbound,Returns,Reverse Pickup Enquiry,,9279f469-9293-4629-b571-651d8dec4454,,31/08/2023 22:58,31/08/2023 22:59,31-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
df177a7a-5cd4-4b91-9327-4ee7405ba60b,Inbound,Refund Related,Refund Related Issues,,db621005-76c8-47cb-95b3-074fe52abc23,,31/08/2023 23:52,31/08/2023 23:54,31-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
c63735e0-cd30-4868-9b96-5780bc57fc31,Inbound,Payments related,Online Payment Issues,,68ca7318-be2d-4802-ab5b-61adbc3a60a0,,31/08/2023 11:28,31/08/2023 15:23,31-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
ec4d9f33-e226-46fb-b760-f07b7d7f73a9,Outcall,Returns,Return request,Nice to talk with customer service ,5030093d-2e55-4696-b468-4dce96d66537,,31/08/2023 11:46,31/08/2023 19:44,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
ac6c7d66-b0e0-4785-b773-a203eba17edf,Inbound,Cancellation,Not Needed,I am happy to your consumer responsi team,23d88a5c-7a5a-4b14-9c55-30a2ca0a6762,,31/08/2023 23:51,31/08/2023 23:56,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
4a46ca33-3a66-498c-815a-4dcf2234c6b6,Inbound,Shopzilla Related,General Enquiry,,a03d8253-7898-479a-84cf-72ce39ebaf5f,,31/08/2023 01:53,31/08/2023 01:54,31-Aug-23,,,,,William Gallagher,Jackson Park,John Smith,>90,Morning,5
92a68643-7393-4c41-86ac-817323daafa3,Inbound,Order Related,Order status enquiry,Good work ,fa8a8956-faf7-4a6a-9c07-b376048241d9,,31/08/2023 15:55,31/08/2023 15:56,31-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
76b9540b-6885-4cab-b02d-10ec163e388a,Inbound,Order Related,Seller Cancelled Order,Please make it easier to reach the delivery person ,45e1355b-a155-4c77-8f8f-3c25745936e8,,31/08/2023 17:39,31/08/2023 17:43,31-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
64b12bad-76f7-413d-860d-24c14ab43251,Inbound,Order Related,Priority delivery,,2a873d35-4e6c-4b1b-9fbf-3734f9899652,,31/08/2023 11:12,31/08/2023 11:14,31-Aug-23,,,,,Dylan Mercer,Zoe Yamamoto,William Kim,On Job Training,Morning,5
37f43ede-db0d-440b-868c-61f1d08cb20a,Inbound,Shopzilla Related,Shopzila Premium Related,,8a165112-7e82-49cb-a3d3-959da2f60f8a,,31/08/2023 14:07,31/08/2023 14:27,31-Aug-23,,,,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
74cc3e28-214e-48af-8d49-9f8ecc01cb6d,Outcall,Returns,Fraudulent User,,319211ff-e0c5-4434-9405-e6829d7311f9,,31/08/2023 22:22,31/08/2023 22:24,31-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
db8ca2b6-744f-4744-8029-a892b72d02f0,Inbound,Returns,Return request,Good,183f07a4-bb3b-4a21-ba57-b9c6040921ca,,31/08/2023 11:36,31/08/2023 16:03,31-Aug-23,,,,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
18e229f5-3b74-44ae-9f26-8700d0dfd458,Outcall,Order Related,Delayed,,12fb2534-8639-4fe1-bdf9-0846cfc56bbe,11/08/2023 23:04,31/08/2023 23:55,31/08/2023 23:56,31-Aug-23,BANGALORE,Electronics,4490,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
cd67c1e7-b0ba-42e2-8822-32154d55fcb2,Outcall,Order Related,Installation/demo,,96cc602a-9e51-4d7b-b1f2-a5bb23de37ff,,30/08/2023 19:22,31/08/2023 06:38,31-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
bb689aef-59ca-41ac-8781-baa630602884,Inbound,Order Related,Priority delivery,Thanks ,692ef126-d7b4-4756-b07a-0795515869b3,,31/08/2023 12:29,31/08/2023 12:31,31-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
16630353-24db-465c-ba04-02dfd8d79e75,Inbound,Order Related,Order status enquiry,No knowledge customer care no fine bakwas bakwas,a9b80f16-91cd-46e1-b14e-78d95095f360,,31/08/2023 15:16,31/08/2023 15:17,31-Aug-23,,,,,Ashley Lawson,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
68043bcc-01c3-4aa6-8453-d6d968faf209,Inbound,Refund Related,Refund Enquiry,,d7f56cf6-7cbc-4c1a-9d89-e82261a5b683,,31/08/2023 10:58,31/08/2023 11:02,31-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,5
4f481987-44f8-49e0-8a88-bfe93838b159,Email,Order Related,Delayed,,19b006a2-6369-4852-9bf7-dbc787427bb8,,31/08/2023 17:46,31/08/2023 18:55,31-Aug-23,,,,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
8f48f912-43e7-4864-a54d-d30f67443d5a,Inbound,Returns,Return request,I happy ,11b6e226-a96c-4cfa-826f-bdc40a03e913,,31/08/2023 16:37,31/08/2023 16:46,31-Aug-23,,,,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
db057317-02e3-4519-9431-d547425def58,Inbound,Returns,Reverse Pickup Enquiry,,8d717732-8a51-48cf-9ebe-bb82cb8d3ffc,,31/08/2023 00:30,31/08/2023 00:34,31-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,5
5a2e8dda-7d8f-4d55-acf5-69a85745c972,Inbound,Product Queries,Product Specific Information,,1b8d5b9c-2088-41c8-86bb-0cfcc4176d58,,31/08/2023 09:50,31/08/2023 09:52,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
84e1daad-7d68-422a-876b-1e39c8bda70e,Inbound,Returns,Missing,,c3d530a7-6a25-4250-a807-819772c98748,,31/08/2023 10:28,31/08/2023 10:30,31-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,4
d223a049-0bfa-4714-be8a-83991ad810b3,Inbound,Refund Related,Refund Enquiry,,ec1eebde-db4e-41b7-9238-8de662b712d1,,31/08/2023 19:29,31/08/2023 19:34,31-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
736acc80-f62c-4ea9-82ff-4da7184c3de7,Inbound,Product Queries,Product Specific Information,,a6d628e5-9846-420c-9003-b73f44b43bec,,31/08/2023 22:35,31/08/2023 22:56,31-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
f2cc4154-007d-48ae-ba71-ee7f33d2507b,Inbound,Cancellation,Not Needed,,270321e5-3fec-4602-82b8-ab16341f4493,,30/08/2023 10:41,31/08/2023 20:40,31-Aug-23,,,,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,1
b66127f0-b74e-429c-971c-8d72a77424ad,Inbound,Refund Related,Refund Enquiry,,786d9bf5-605e-43cc-82fd-63c976d13ec8,,31/08/2023 11:19,31/08/2023 11:28,31-Aug-23,,,,,Debra Hanson,Alexander Tanaka,Jennifer Nguyen,On Job Training,Morning,5
ebbf0d76-d48d-4806-aeb6-b099bfd6dfcc,Inbound,Order Related,Delayed,N/A ,eeded4e5-5b23-4b59-9b60-639919a2628b,26/08/2023 20:29,31/08/2023 19:30,31/08/2023 20:32,31-Aug-23,ALDONA,Home Appliences,1398,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
88c330db-ff3a-478a-99f4-187bf05677a0,Outcall,Returns,Return request,Good,f709475c-630f-4fbf-b494-4e59873878e2,,31/08/2023 10:52,31/08/2023 10:56,31-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
9e6128e7-c867-4da3-8650-b833097e2264,Inbound,Order Related,Delayed,,e199b94e-dc54-47cd-a8df-fb25afac6e4c,24/08/2023 17:18,30/08/2023 09:20,31/08/2023 09:50,31-Aug-23,GURGAON,Mobile,1050,,Megan Preston,Emily Yamashita,John Smith,>90,Split,4
7a0ff678-6767-4bbe-ab1b-430e697804ee,Email,Order Related,Delayed,Ok,77bb746d-3b35-49d6-a2ee-585efa42c34f,20/08/2023 19:18,31/08/2023 08:22,31/08/2023 09:09,31-Aug-23,AHMED NAGAR,Home,429,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,5
d70aa33d-a5b4-4dab-a5a8-73b6ea542a39,Inbound,Returns,Return request,,165583a6-2671-4601-8214-a70674220c52,,31/08/2023 09:34,31/08/2023 09:41,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
222a8143-a367-49bd-8d77-b44bbd60c1c1,Inbound,Payments related,Online Payment Issues,,38498a5d-7dc0-4ad6-b685-73d0ed18f1de,,31/08/2023 21:49,31/08/2023 21:51,31-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
5a55d70a-6cea-4dcf-b08d-d3cb1e8b07c9,Inbound,Returns,Missing,,24cd7284-8205-402f-8de3-5997e504ec01,25/08/2023 18:01,31/08/2023 08:22,31/08/2023 11:23,31-Aug-23,BOKARO,Books & General merchandise,303,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
3d784793-ad77-48cb-a58c-072a404334bc,Inbound,Order Related,Customer Requested Modifications,Good ,1bda9471-3777-403b-8e94-ce68f8448c9a,,31/08/2023 08:50,31/08/2023 18:57,31-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
8dec9b7d-5faa-4861-8c55-61562a9e566a,Outcall,Order Related,Seller Cancelled Order,,a2dd4452-dfa7-4dc8-ac74-a1106b0b090b,,31/08/2023 11:35,31/08/2023 11:38,31-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
d583ab18-f332-444a-90ef-6ebb1e73882c,Outcall,Product Queries,Product Specific Information,We have not satisfied your services or policy ,2577c4e1-f4b4-4bfc-a8a5-3665163502cb,,31/08/2023 15:41,31/08/2023 15:43,31-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
9a2ed585-6192-403e-af63-a14851a4b326,Inbound,Product Queries,Product Specific Information,Very good ,73776c44-63f3-4ca2-b352-2f7cd51f7187,,31/08/2023 13:28,31/08/2023 13:32,31-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
3fb1c5be-cdb4-436f-be6c-92034b397230,Inbound,Cancellation,Not Needed,,8678f0df-45e2-4736-9964-6c08175d07fc,,30/08/2023 23:57,31/08/2023 09:55,31-Aug-23,,,,,Brian Barrera,Carter Park,Michael Lee,31-60,Morning,1
59c2d743-d9c8-4ad0-bed0-2da855fcdf54,Email,Feedback,UnProfessional Behaviour,,bffd04a9-2c3e-4221-8ca3-c1f2712b02a0,,31/08/2023 15:00,31/08/2023 15:01,31-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
782dabcb-123c-4932-9306-a8c13f4e2805,Inbound,Order Related,Order status enquiry,,6742389f-b097-4177-bee2-1255b9128d46,29/08/2023 13:08,31/08/2023 16:54,31/08/2023 16:58,31-Aug-23,RAJKOT,Mobile,12999,,Wendy Church,Wyatt Kim,Michael Lee,31-60,Evening,5
e02d19a5-82fc-46b0-ba58-3bf40eacd984,Inbound,Returns,Reverse Pickup Enquiry,,90356ba6-6d04-484a-89bf-8fe7bec57f81,20/08/2023 11:28,30/08/2023 10:28,31/08/2023 13:18,31-Aug-23,BALLIA,LifeStyle,2245,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
aacea100-d88f-482e-bdb7-4a7ff22fe8cc,Inbound,Returns,Reverse Pickup Enquiry,,f2c223e2-16be-4397-bf1a-7ff1f9a0c850,,30/08/2023 23:12,31/08/2023 10:02,31-Aug-23,,,,,Karen Carr,Lucas Singh,William Kim,On Job Training,Morning,5
e8d5a8a1-f339-4f03-b470-64b36159581f,Inbound,Returns,Reverse Pickup Enquiry,,d735a5c9-59fb-42de-94cb-b50390153524,,31/08/2023 07:15,31/08/2023 07:18,31-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,4
ad50ddc0-b71b-4eb5-945a-df2227faff03,Inbound,Returns,Return request,Thanku,3651700c-dcff-4d25-9cae-de541098b61c,,31/08/2023 12:49,31/08/2023 12:54,31-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
dd71c617-c52a-484b-bc6a-6d626c5ef690,Inbound,Returns,Return request,,e19bbd0d-df27-4a2b-bb0f-778898ba1281,,31/08/2023 14:52,31/08/2023 15:07,31-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
8941ec5d-6cf6-4ee7-9acb-87398294e15d,Inbound,Returns,Reverse Pickup Enquiry,,6cf34e4c-9e70-4ce9-87ff-bf3358dde82c,,31/08/2023 15:09,31/08/2023 15:16,31-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,4
5a9ec10c-2611-4873-8aad-9de4b763ce5a,Inbound,Payments related,Payment pending,,9d496223-d61e-497d-b376-f22a40c9dca9,,31/08/2023 09:51,31/08/2023 09:52,31-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
962bfad9-4604-492a-9e35-3995c85f4e87,Inbound,Order Related,Installation/demo,,7bf04146-29cb-4c51-acea-ac08e62c4193,,31/08/2023 20:01,31/08/2023 20:08,31-Aug-23,,,,,Brandy Johnson,Noah Patel,Michael Lee,>90,Morning,5
f6276d68-2558-4fb6-81c3-8e5f0793033e,Inbound,Returns,Exchange / Replacement,Hope we will not see in the consumer court.,01ef8f3f-812b-405b-80de-3bd2ec2003fa,,31/08/2023 17:50,31/08/2023 18:06,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
14db996c-07fd-4508-b947-6edfcae822de,Inbound,Cancellation,Not Needed,,b2345c83-7039-4a98-92f6-26c82202ce4c,20/08/2023 20:41,31/08/2023 16:57,31/08/2023 16:58,31-Aug-23,KANPUR,Home,193,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9736cc46-2391-44ae-8858-0877f6883959,Inbound,Order Related,Installation/demo,,a0a0b7fb-37b2-4aa7-b19f-7dcec1a1d79c,17/08/2023 07:42,31/08/2023 16:07,31/08/2023 16:10,31-Aug-23,CHENNAI,Furniture,12527,,Carmen Snow,Dylan Kim,Olivia Tan,>90,Morning,5
9af9b3c0-4c51-426a-bca7-ed0452eaed19,Inbound,Returns,Service Centres Related,,b38c2f0f-9eb1-4c3d-a08d-6e9c4cfe331e,,30/08/2023 14:04,31/08/2023 09:18,31-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
3fb8240a-80f8-40a9-b502-df9c603f901d,Inbound,Refund Related,Refund Related Issues,Good response ,d0d71018-c600-49c8-bbf0-2697aa1a6f10,,31/08/2023 07:44,31/08/2023 07:46,31-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
c4d30880-e530-4a6f-8d3c-7ee1f3e726e8,Outcall,Refund Related,Refund Enquiry,,a5db0d0d-a177-4b2b-b5b3-b13b99fbc77f,25/08/2023 14:11,30/08/2023 20:31,31/08/2023 15:12,31-Aug-23,ANANTAPUR,Books & General merchandise,139,,Julie Mahoney,Harper Wong,Emily Chen,31-60,Split,1
12c826f7-34b2-4d89-be2b-b24f0e012ad6,Inbound,Order Related,Delayed,Good,3f492958-c338-4f4d-83bd-235f1699885a,,31/08/2023 20:44,31/08/2023 20:46,31-Aug-23,,,,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
c39bfe33-cc5c-4739-b417-72e93b210c79,Inbound,Shopzilla Related,Other Account Related Issues,,85dccd55-6aec-40e8-a355-f001bb1d7247,,30/08/2023 23:22,31/08/2023 04:14,31-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
4f7a238e-ea80-4e5c-93e1-0bb9f68d8ce9,Inbound,Returns,Missing,Good customer service ,d84e8290-6514-4bfd-b73a-850e5ed00483,,31/08/2023 00:26,31/08/2023 00:27,31-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
cb9bf6cc-f001-46d4-afc0-3dbff4669700,Outcall,Refund Related,Refund Enquiry,,cc3dbd71-ea4e-4039-a984-1af3a562bd09,,31/08/2023 08:55,31/08/2023 09:11,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
ef9c65c7-63eb-4a50-9266-12bf5d30fb07,Inbound,Returns,Return request,,0ce07a79-0dfa-425d-a97d-a56b4ef31d1e,,31/08/2023 20:56,31/08/2023 21:36,31-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
6717ea32-d9a0-434d-8ec6-db084a555799,Inbound,Returns,Return request,,5f2cc29a-607d-4060-bb4b-411e8af71198,24/08/2023 19:59,29/08/2023 17:57,31/08/2023 08:16,31-Aug-23,MUNGER,Electronics,1499,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
bd72e360-e3c8-40c5-a25f-583c25c3259e,Outcall,Returns,Reverse Pickup Enquiry,,fcb6cf10-dcc4-4c48-890c-6447d76edd41,,30/08/2023 19:01,31/08/2023 16:49,31-Aug-23,,,,,Heidi Blackwell,Noah Patel,Michael Lee,>90,Morning,5
8b4f0a2e-ee99-4437-9149-6dbce364bc53,Email,Order Related,Order status enquiry,,b7431a61-0a60-4265-ba4c-7a71aec021ce,18/08/2023 21:42,29/08/2023 15:01,31/08/2023 15:59,31-Aug-23,NEW DELHI,Home Appliences,1211,,April Hall,Amelia Tanaka,Emily Chen,>90,Morning,1
f60d92ec-7bef-4516-9f5d-0f9e651cab70,Inbound,Feedback,UnProfessional Behaviour,,3f15eab0-0528-41e1-aadc-9053d072d141,,31/08/2023 17:16,31/08/2023 17:18,31-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
46ea9414-1e19-41f8-860c-0ee42c19e81c,Inbound,Returns,Reverse Pickup Enquiry,,29a93651-e46a-48b6-9bd4-ff5a0b8e6be2,08/08/2023 21:47,31/08/2023 09:53,31/08/2023 09:54,31-Aug-23,MANER,Electronics,596,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
a3985e02-8aba-455e-acc6-a0bec96b5b71,Inbound,Order Related,Delayed,Delivery ?? not like ,974959bd-e67b-45e3-9c2b-8547a2fffe4e,28/08/2023 13:02,31/08/2023 11:24,31/08/2023 12:14,31-Aug-23,MUMBAI,Mobile,18999,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,1
814a68d9-8b6d-48bf-a10e-0daa19d9ebe1,Inbound,Order Related,Priority delivery,,283001d9-008b-4e0e-aba7-915738d8df24,,31/08/2023 20:15,31/08/2023 20:17,31-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
28bd13eb-73bc-4f9d-a0cb-aa2d84458754,Inbound,Returns,Return request,,58c2c47e-5329-4eac-83c7-db5f3a6893e8,,31/08/2023 14:52,31/08/2023 14:59,31-Aug-23,,,,,Carlos Curtis,Landon Tanaka,Emily Chen,>90,Morning,5
4b65723f-7468-449f-91cc-7274693ba773,Inbound,Cancellation,Not Needed,,fb5af2a2-3970-4407-8545-a76ed98a1c81,26/08/2023 07:22,31/08/2023 10:01,31/08/2023 10:24,31-Aug-23,HANUMANGARH,Affiliates,363,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
7b39f956-8490-4498-ab35-4eba7363be45,Inbound,Order Related,Order status enquiry,Thanks,6db99554-a32e-4a12-8d0b-546d50d88026,,31/08/2023 11:14,31/08/2023 11:16,31-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
550c7c8e-7d10-4946-a4e9-4cbe87174261,Inbound,Returns,Reverse Pickup Enquiry,,19142da8-3459-4219-adb0-2faffd6b61a5,21/08/2023 14:00,31/08/2023 20:32,31/08/2023 20:37,31-Aug-23,SAMBALPUR,LifeStyle,579,,Whitney Wheeler,Lucas Singh,John Smith,>90,Evening,5
a4f664ff-00db-4f52-87a9-fd8a9f2c9f9f,Outcall,Returns,Reverse Pickup Enquiry,,d786e3b8-302a-4096-bfb5-3d9b11894f81,,30/08/2023 20:33,31/08/2023 22:58,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,4
391a4c14-b84b-497a-b359-fd2cfac20304,Inbound,Returns,Reverse Pickup Enquiry,,1ddaf8a6-6013-47b3-828e-fffc4df8d234,,31/08/2023 09:33,31/08/2023 09:35,31-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
6c552377-f27d-4c5d-9594-16979e81ec19,Inbound,Order Related,Installation/demo,,4224f294-c9c2-4f90-b5e2-45a6730004c4,,31/08/2023 16:26,31/08/2023 16:27,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,1
4a1ee5ea-fe6d-4225-ad9d-2de3ce8ac8aa,Outcall,Order Related,Order status enquiry,,094c3029-eedf-4b85-91e4-be88e531cd92,20/08/2023 20:22,31/08/2023 13:11,31/08/2023 13:12,31-Aug-23,BANGALORE,LifeStyle,670,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,5
523e2847-d02f-4c3c-b0e8-fb5520036fa5,Inbound,Returns,Reverse Pickup Enquiry,,f299935c-b68f-4771-8ab4-894aab585332,,31/08/2023 18:19,31/08/2023 18:19,31-Aug-23,,,,,Marcus Lynch,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
89ad57e5-a3b9-41a9-8d9c-01bd70ea24e1,Inbound,Returns,Exchange / Replacement,Very happy ,8f270309-1866-4c34-8cb3-19740227bae0,,31/08/2023 19:57,31/08/2023 20:54,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
a9b563e6-805f-4086-9f62-3ae97106d47f,Inbound,Returns,Return request,,3cb286b3-028e-449c-abd7-32cc5575ff06,,31/08/2023 16:03,31/08/2023 16:05,31-Aug-23,,,,,Brenda Cox,Elijah Yamaguchi,John Smith,61-90,Evening,5
2922d821-60f9-4a65-b346-c0b575dcacde,Inbound,Order Related,Order status enquiry,,1f8a1283-3993-4927-87b2-cc215565acf7,,31/08/2023 17:57,31/08/2023 18:58,31-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
608fe74f-dfc8-4194-a4ea-6347ad4642c0,Inbound,Order Related,Delayed,,07aefd68-c76d-4dc0-b01e-64558269db8c,29/08/2023 00:13,31/08/2023 11:22,31/08/2023 11:24,31-Aug-23,NOIDA,Electronics,930,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
9160d5dc-221f-4847-89ca-e3dc2b6abb64,Inbound,Product Queries,Product Specific Information,,0c6a30ab-36ab-44fe-b42a-12ba263bb966,,31/08/2023 22:21,31/08/2023 22:22,31-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
3ef8051f-d944-47fd-bd3a-96ec17969f83,Email,Returns,Reverse Pickup Enquiry,,977f126a-8b57-43ca-b317-ddc60166a8aa,08/08/2023 21:51,29/08/2023 12:05,31/08/2023 20:06,31-Aug-23,NEW DELHI,LifeStyle,1128,,Theresa Stewart,Madison Kim,John Smith,>90,Morning,5
71bcdbb1-25f2-4d27-aa4e-a49590eee97c,Inbound,Returns,Reverse Pickup Enquiry,Good support ,db9d625d-ffc5-4bbd-a191-6cea0dd3cd88,,31/08/2023 10:18,31/08/2023 10:21,31-Aug-23,,,,,Kelsey Richardson,Madison Kim,Emily Chen,>90,Split,5
5a0fd4da-268c-4efc-a911-9d824ee62124,Inbound,Returns,Reverse Pickup Enquiry,Very good ??,2af50548-145f-4656-83d3-6d78295c1d7a,,31/08/2023 11:03,31/08/2023 12:48,31-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
c8626f29-cbc4-4361-9347-9734dc536f69,Inbound,Returns,Reverse Pickup Enquiry,,e05a651a-63e6-4c44-ada5-1dd6e4bbaad5,,31/08/2023 13:20,31/08/2023 13:23,31-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
d749abc8-0ad9-4d07-b094-d4c42fbc8eff,Outcall,Returns,Fraudulent User,Nothing as of now. Shopzilla is my favourite app for shopping. If my issue would have not been resolved  I would have been disheartened.,65171c22-1c89-41f3-905d-a84c93e5ae6d,20/08/2023 12:34,29/08/2023 16:42,31/08/2023 19:58,31-Aug-23,GAUTAM BUDDHA NAGAR,Books & General merchandise,532,,Anita Roberts,Mia Patel,Emily Chen,0-30,Evening,5
3fb2657d-aaf0-49e1-b0ce-4a9df70ec394,Outcall,Order Related,Installation/demo,,1be4de6e-c8fb-42fc-bddb-bbfe2af18553,,31/08/2023 13:14,31/08/2023 13:26,31-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
4113c51d-9a1b-46c0-9d3d-35f613494f6c,Email,Order Related,Delayed,"Please help as your warehouse guys are the culprits, and every time I am the one who bears the brunt. And you guys ain't doing anything about it ",6b111399-d130-4ac4-8048-7818d40e238f,25/08/2023 19:43,31/08/2023 13:18,31/08/2023 18:28,31-Aug-23,DARBHANGA,Books & General merchandise,64,,Sarah Murray,Zoe Yamamoto,John Smith,>90,Morning,1
a9b64b71-1fcd-485f-a12e-141d331bd1c6,Outcall,Feedback,UnProfessional Behaviour,???????? ?????? ???? ?? ??? ?? ?????? ???? ????,c6383e5a-6925-486c-a8df-58a1fb58f903,,31/08/2023 19:37,31/08/2023 19:39,31-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
88d2d44d-42fa-4cf5-846f-c3a596c02f1a,Inbound,Refund Related,Refund Enquiry,,5fe51bfc-f155-4e23-9f1c-a2541d32517b,,31/08/2023 10:38,31/08/2023 10:38,31-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
001639ad-5050-4513-ac22-50fc1cd3d6e7,Outcall,Order Related,Installation/demo,,5c50cd65-4bf8-4a99-9b23-608d17c2136a,,31/08/2023 13:49,31/08/2023 14:50,31-Aug-23,,,,,Gilbert Johns,Zoe Yamamoto,William Kim,On Job Training,Morning,3
1c2522c6-54e6-454b-a887-603c4d99d446,Outcall,Feedback,UnProfessional Behaviour,,386b6bc1-4139-4e6b-9ff8-4ce7ad764938,,31/08/2023 14:15,31/08/2023 14:16,31-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
4d4fc230-f288-4353-9f48-be239363fc07,Inbound,Returns,Reverse Pickup Enquiry,Nice ,fa5111c7-4bbd-434a-a373-b00eec76ffa7,,31/08/2023 18:13,31/08/2023 19:42,31-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
24c3a697-1779-4144-870d-a16de8beec0c,Inbound,Payments related,Payment related Queries,,d88d6485-4442-4c32-89d3-0baa556188a1,,31/08/2023 22:15,31/08/2023 22:17,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
a4ff24a7-216e-4836-a840-53afed240839,Inbound,Order Related,Order status enquiry,,44ac4594-28e1-4044-a446-f58a0e808bf9,,31/08/2023 11:01,31/08/2023 11:02,31-Aug-23,,,,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
65c251d1-82ba-4ee6-9b13-ec9ccde66130,Inbound,Feedback,UnProfessional Behaviour,,98ff13e1-692f-42a3-abc6-6d786ee5e33c,,30/08/2023 12:51,31/08/2023 11:12,31-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
3fa5ec00-82de-4202-963d-6b7f803616e2,Inbound,Returns,Reverse Pickup Enquiry,,fee4c11c-28bb-4a44-a4d4-0a0617fa3d5d,,31/08/2023 16:18,31/08/2023 16:48,31-Aug-23,,,,,Ashley Espinoza,Aiden Patel,John Smith,61-90,Evening,5
4d3dc901-5f0c-4fd3-b24a-c7b2adc47a45,Inbound,Product Queries,Product Specific Information,,79034907-cfe2-40ea-9c8a-e0b1cea33732,,31/08/2023 08:01,31/08/2023 08:06,31-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
34f45c92-bb39-4554-9b6d-db66b933991d,Outcall,Returns,Return request,,62a27ef9-79ac-45f5-a514-c64822dd835a,,31/08/2023 16:28,31/08/2023 16:29,31-Aug-23,,,,,Alexandra Harris,Emma Park,John Smith,>90,Morning,4
ed1c6cba-f187-4a83-a5da-f1d2ad735b94,Inbound,Returns,Reverse Pickup Enquiry,????? ?? ????? ???? ?? ???? ??? ????? ??? ??? ????,f9bfd098-61c8-4d0d-a8f6-6ef4229c089d,,31/08/2023 08:57,31/08/2023 09:12,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
b9b137a1-b2ae-4db1-9963-31645d89a513,Inbound,Returns,Reverse Pickup Enquiry,,6186c6c4-b5d2-437d-b15a-e9aad6097362,,31/08/2023 17:58,31/08/2023 17:59,31-Aug-23,,,,,Zachary Collins,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5381b9e1-2ef7-413e-93dd-847df7071457,Inbound,Returns,Return request,,64674555-67b1-4773-b58f-0d501d6a4bcf,20/08/2023 11:52,31/08/2023 17:10,31/08/2023 21:02,31-Aug-23,HOSUR,LifeStyle,674,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
56a9770a-26ec-4d47-ab8c-92eb944ccf98,Inbound,Returns,Reverse Pickup Enquiry,,c2be9fcf-69c8-470f-a2a4-53b35af2dc98,10/08/2023 13:45,28/08/2023 11:27,31/08/2023 11:13,31-Aug-23,SWAIMADHOPUR,Electronics,1599,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
5892f47d-ac05-4db7-a47f-1988f45ba45b,Inbound,Shopzilla Related,General Enquiry,,c8e24c63-c9b1-4b48-ba46-e8146e25de47,,31/08/2023 07:57,31/08/2023 08:42,31-Aug-23,,,,,Caitlin Johnson,Evelyn Kimura,John Smith,0-30,Morning,4
88e0be4f-4d27-4137-9031-82a2ad7c81e8,Outcall,Order Related,Order status enquiry,The delivery boy's way of talking is not good but felt a Little better talking to the customer service person ,8281b53b-5cc3-43dc-bc57-9706fc56b894,,31/08/2023 15:03,31/08/2023 15:13,31-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
6bde6074-0d1f-4812-943d-850a6612305c,Inbound,Returns,Fraudulent User,,da163c52-b1a6-44e3-8bb1-42b9612b7e1d,28/08/2023 00:23,31/08/2023 20:36,31/08/2023 20:40,31-Aug-23,VELLORE,Books & General merchandise,80,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
374900da-3504-4fe6-bbd0-e62f52e110fb,Inbound,Order Related,Delayed,,d0f3def6-d66e-4afd-969c-1635f6b249ca,,31/08/2023 10:23,31/08/2023 11:26,31-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
883f9b69-e873-46e6-bae5-0b532d735097,Outcall,Returns,Missing,,f3207906-1935-4fb3-b5dc-4fac0b5028cc,,31/08/2023 14:40,31/08/2023 14:44,31-Aug-23,,,,,Michael Barrett,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c9ad2234-0099-49e1-b451-6629b14744c6,Inbound,Order Related,Order status enquiry,,65a1e447-2345-4aae-91b4-7133204edb59,25/08/2023 12:38,31/08/2023 15:17,31/08/2023 16:11,31-Aug-23,HYDERABAD,LifeStyle,259,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e68723ab-edcf-4cfa-967d-9cf1eab45bd7,Outcall,Returns,Fraudulent User,Thank you customer service ,2150b81c-80f6-48eb-86fe-3f227df6f495,,31/08/2023 12:26,31/08/2023 12:44,31-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,4
16c12b8e-0c85-42cf-9de5-09b177c9db3a,Outcall,Feedback,UnProfessional Behaviour,,7d530507-7da2-4ac6-9d95-abc5fc923568,,31/08/2023 18:23,31/08/2023 19:34,31-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9aa452ae-d852-4498-aa4d-4221f0c059a3,Inbound,Shopzilla Related,General Enquiry,,1a1f0ab3-caf2-4c9b-b4d3-6624a6d45155,,31/08/2023 21:21,31/08/2023 21:24,31-Aug-23,,,,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
3fa5c0e9-5f82-4ad1-9a69-6350842c9d23,Inbound,Order Related,Order status enquiry,Very good,9013f109-36b3-41fa-82aa-82f3b5944c8c,28/08/2023 17:31,31/08/2023 10:43,31/08/2023 12:17,31-Aug-23,JAUNPUR,Electronics,899,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
a19d34d5-3184-4ac6-ab14-4b80b0bd30f7,Inbound,Returns,Return request,,e28f77c8-eead-4cc4-9cd0-6a36cbb0d99e,15/08/2023 19:17,29/08/2023 21:18,31/08/2023 22:14,31-Aug-23,KENDUJHAR,LifeStyle,1675,,Bruce Banks,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fef6c6ea-c17a-4ab3-b46f-fc1aace638d0,Inbound,Returns,Reverse Pickup Enquiry,"I have purchased any item with your Shopzilla app and his policy is too horrible. I am very disappointed with your policy.the item which I have purchased is not of good quality and now I wanted to exchange or refund,so there are nothing like this.and customer service is not listing anything .i have been also use SuperBuy in which his policy is very good, flexibility and management is so good than Shopzilla.Sir have to exchange or refund my money please help me.no one is help   think you will do something for meMy purchase item is boult Z40 ",56ef3067-d481-4596-9c55-3e40505efbb9,,31/08/2023 18:10,31/08/2023 18:20,31-Aug-23,,,,,Christopher Schneider,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
cb8748da-6eb4-44d2-9d4e-b42b5b0d071f,Inbound,Refund Related,Refund Enquiry,Best ,913470f8-26a9-4771-afbb-196bb51e0f72,28/08/2023 09:20,31/08/2023 09:51,31/08/2023 09:51,31-Aug-23,THANE,Mobile,17844,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
d87b8180-5f97-4a75-ab55-05d0fb83951c,Inbound,Returns,Reverse Pickup Enquiry,,249a448f-5665-4f6d-92e5-a4cc7f6fc572,03/08/2023 19:20,31/08/2023 10:39,31/08/2023 10:44,31-Aug-23,SAMBALPUR,Home,435,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
7583f7a3-e5b8-42ab-ae4d-9bfd7eb72ce1,Inbound,Order Related,Order status enquiry,,9abd1a46-af0b-442a-a3d5-b6bfbae05d93,,31/08/2023 09:17,31/08/2023 09:18,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
4122a41e-a8cf-4ce4-a708-f9e92353ac96,Outcall,Order Related,Delayed,,d15ba559-b68e-46cf-b4d8-1b0e65b88fda,,30/08/2023 20:04,31/08/2023 06:00,31-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,4
4b0adfec-2567-4784-ae18-a1e36f45690d,Outcall,Returns,Return request,Resolved my problem thank you so much ??,a92eaa8f-be0a-4ef0-9b95-53f55d8f2f67,,31/08/2023 14:16,31/08/2023 14:17,31-Aug-23,,,,,Sharon Smith,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
d867ee46-3c1c-49b9-aa12-0dbf5e4d5524,Outcall,App/website,Issues with Shopzilla App,,5b247aef-9147-4548-83e9-43357aba1dbb,,31/08/2023 21:48,31/08/2023 22:13,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
47048946-9275-48ba-bf78-e3e577c10520,Inbound,Returns,Missing,,db935111-2c18-4daa-8b1b-d29305223e6d,,31/08/2023 16:24,31/08/2023 16:26,31-Aug-23,,,,,David Rojas,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
8f8b6ae6-74ab-425d-bffd-b3b059668b94,Inbound,Returns,Reverse Pickup Enquiry,,4c79fdc8-6cde-4164-ab17-3337d667ae97,09/08/2023 11:12,31/08/2023 13:13,31/08/2023 13:14,31-Aug-23,SADULPUR,Electronics,1699,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
3101c8a5-18ac-48b0-a88e-1f130d5cc111,Outcall,Order Related,Order status enquiry,,1b246f22-742d-413b-b1e2-d44a92b1587e,,31/08/2023 07:23,31/08/2023 18:08,31-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,5
978cc7fa-d2c9-4064-a0c2-4ae6fc67b2b5,Inbound,Returns,Reverse Pickup Enquiry,Good ??,9d2b2b90-7047-4952-988c-2cb880aedcd4,20/08/2023 09:11,31/08/2023 19:41,31/08/2023 19:46,31-Aug-23,KARAULI,Home,229,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,4
334a9567-bde8-4e4e-8d5b-bf8a3341aff4,Inbound,Product Queries,Product Specific Information,,25417a1f-a847-4ec0-a06e-15ed5cf0c026,,31/08/2023 09:18,31/08/2023 11:58,31-Aug-23,,,,,Jeffrey Byrd,Harper Wong,William Kim,On Job Training,Evening,5
2f356b4c-f6b9-4bef-a2c5-1590400b0ae7,Email,Returns,Reverse Pickup Enquiry,,20a754d1-edea-482e-9ab2-91ecf1056f2e,,31/08/2023 16:41,31/08/2023 17:43,31-Aug-23,,,,,Stephanie Neal,Layla Taniguchi,Emily Chen,>90,Morning,5
239afc11-9b79-43ac-aee0-18ef7ca6b33b,Inbound,Product Queries,Life Insurance,Ok ,424d8fd1-0bc3-4d39-af18-683ad96a4ce8,,31/08/2023 18:54,31/08/2023 19:12,31-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,3
3922e6c6-1fd7-44cd-95b1-35eb5dca159b,Inbound,Order Related,Invoice request,,5d4a1e79-d66b-40ad-94bf-b80dfd451781,,31/08/2023 19:09,31/08/2023 19:14,31-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
3cb4cae2-5b2e-4a20-a952-b81906bc1dac,Inbound,Order Related,Seller Cancelled Order,,25490bd4-f5b7-440c-9665-fdac39848335,,31/08/2023 14:26,31/08/2023 14:28,31-Aug-23,,,,,Kimberly Browning,Elijah Yamaguchi,Emily Chen,>90,Morning,5
123e79b4-2fcb-4b2d-9dad-2f8945021f72,Inbound,Cancellation,Not Needed,Thanks ,6678749a-b3b3-48dd-895f-a9c030d145ff,28/08/2023 19:03,31/08/2023 06:38,31/08/2023 06:38,31-Aug-23,CHENNAI,Home,115,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
2be17e71-a1b4-4def-90e3-d818dd3ba945,Inbound,Payments related,Online Payment Issues,Some of the executives complains of not hearing anything while we can hear them well. Please review the hearing aid provided or consult with the executive to get a fix on this.,df959de2-6eb8-4362-9a60-8a16892a4f46,,31/08/2023 10:51,31/08/2023 11:27,31-Aug-23,,,,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
c98ee0b3-d6af-4444-a509-37e02e443db4,Outcall,Returns,Return request,,13160020-822a-4de2-aeb2-770a6a0e2bff,,31/08/2023 18:14,31/08/2023 18:15,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
81ea78e5-a157-42b0-a1fd-968c819890fe,Inbound,Product Queries,Product Specific Information,,894dd09e-9de1-45dc-9cda-f0a0ff3a7cbd,,31/08/2023 12:51,31/08/2023 13:07,31-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,4
1e4c6cd0-6577-4b16-b430-cd1e86e0067b,Inbound,Returns,Fraudulent User,,b8760006-b297-47c7-a5db-4e9fdb47c6f5,,31/08/2023 12:44,31/08/2023 12:46,31-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,5
7c6e33c9-d890-4033-998b-e796fdcf1ea7,Inbound,Feedback,UnProfessional Behaviour,Thank you ma'am ,a34fc404-4270-46ef-a926-5a93cf1aa53e,,31/08/2023 22:21,31/08/2023 22:22,31-Aug-23,,,,,Robert White,William Park,Jennifer Nguyen,On Job Training,Morning,5
f88ca1f1-31b8-42ff-a13f-85f2bd388cbe,Email,Payments related,PayLater related,,0c71b40d-5163-4bdd-8085-bc1315dc9de1,,31/08/2023 10:26,31/08/2023 13:08,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
31188446-f909-4771-a944-a529dc3299dc,Inbound,Cancellation,Not Needed,,5635d7af-a4e6-4493-89d4-34a1b4c97f2f,,31/08/2023 11:24,31/08/2023 11:32,31-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,5
775b9040-7c11-49a6-80e3-38016d79cbd6,Outcall,Order Related,Priority delivery,Thank you team Shopzilla,7fafa7c9-5d8c-46d2-bc03-63ac3adbe0b6,,31/08/2023 12:21,31/08/2023 12:24,31-Aug-23,,,,,David Williamson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
b299dfae-fcf0-4b02-95c7-d7a0e401e8bc,Inbound,Returns,Return request,  alot dear??,37deafac-6174-4e9e-b68f-1c8c165ccbf8,,31/08/2023 23:01,31/08/2023 23:02,31-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
62e56336-212b-4e92-b273-b7e96c353583,Inbound,Order Related,Delayed,,242c4320-c3f4-446d-9bb0-6ed872b5a601,,31/08/2023 16:00,31/08/2023 16:18,31-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
fb777c36-108e-4178-89d9-51004087cce1,Inbound,Order Related,Order status enquiry,,8b98d9f8-7628-4b6d-8841-57913a52ac50,27/08/2023 18:45,31/08/2023 18:55,31/08/2023 18:56,31-Aug-23,NEW DELHI,Electronics,1799,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
65aa41e2-071b-4401-a8fd-11c0677d99ae,Inbound,Returns,Reverse Pickup Enquiry,,9717c7ea-49da-4988-ac08-20e444d3d718,13/08/2023 15:06,31/08/2023 15:41,31/08/2023 15:43,31-Aug-23,NAWALGARH,Electronics,1099,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,1
278a048b-937d-4f0e-8912-58445877440a,Inbound,Order Related,Order status enquiry,,873140b4-1ff1-48cb-8dda-ca0feb6df8b6,,31/08/2023 19:53,31/08/2023 19:55,31-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
42824d3a-906c-472a-845c-39e25859c5cd,Outcall,Returns,Missing,Nice ,1c794aa1-6969-47b1-92f7-c394baa6ab2c,,31/08/2023 13:40,31/08/2023 13:43,31-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
c726d8d4-e125-4b5c-a560-c23fb724b058,Inbound,Order Related,Order status enquiry,Ok,ed4b4d16-27e4-48cf-abeb-b71e6bcf8da0,,31/08/2023 14:07,31/08/2023 14:16,31-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,3
f3c1593c-50bc-4276-9ca7-6f5bf13c7227,Inbound,Returns,Exchange / Replacement,,7e1ab9d9-a5e6-4bf6-9107-97747ca6a782,27/07/2023 08:27,29/08/2023 19:35,31/08/2023 12:48,31-Aug-23,GHAZIABAD,Mobile,32999,,Bradley Nelson,Brayden Wong,John Smith,>90,Evening,1
4c026367-5065-489f-a0c2-6ce49ea181ad,Inbound,Returns,Reverse Pickup Enquiry,,e8dc24ca-b74c-4998-8407-56728e86fbda,,30/08/2023 22:59,31/08/2023 05:08,31-Aug-23,,,,,Gregory Davenport,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,1
33fbe49f-2b15-4146-8a09-27ce868dbe9b,Inbound,Cancellation,Not Needed,,6f0ed5f3-b0e9-45ec-bbb7-986978a41bc9,,31/08/2023 11:23,31/08/2023 11:31,31-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
60ba7804-a513-441b-b514-cbc43022911b,Inbound,Order Related,Priority delivery,,a452af1c-4039-4d1d-84c8-c6c831753230,,31/08/2023 08:28,31/08/2023 08:32,31-Aug-23,,,,,Jessica Powell,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
a563fbb8-09fe-42cc-84e8-8b8c1425a1ef,Inbound,Refund Related,Refund Enquiry,Improve Telugu Callers,51637328-05cd-416f-85dc-cebd1d293caa,,31/08/2023 09:03,31/08/2023 09:04,31-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
afa696f7-93dd-4d5d-b11e-c67d9887d134,Outcall,Returns,Reverse Pickup Enquiry,,5f68802c-c939-4dc8-9e61-46b34bf1c17f,,31/08/2023 09:12,31/08/2023 21:37,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
1daa3a7e-224a-4d85-aaba-5b12a4dc7557,Inbound,Order Related,Seller Cancelled Order,,df4eb16c-cff1-4265-9c4a-945cdaabe053,,31/08/2023 21:52,31/08/2023 21:53,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
d89ed66b-cff1-4fcf-b58f-30bef67bc17f,Outcall,Returns,Return request,,aa764d31-df5b-4570-93e2-daad8c23d626,20/08/2023 19:29,31/08/2023 15:46,31/08/2023 15:50,31-Aug-23,JAIPUR,Books & General merchandise,354,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
4bb29733-2020-4ab7-ab35-d194990bf966,Inbound,Order Related,Seller Cancelled Order,Thanks ,16bd7dea-0d76-45f7-878a-09e42583b169,,31/08/2023 18:17,31/08/2023 19:01,31-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
65bbd76f-23aa-4045-8318-9cde150af495,Inbound,Order Related,Delayed,,5580ac6b-322e-4af0-9583-dc0c0e41e641,,31/08/2023 17:37,31/08/2023 17:40,31-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
edde37ba-5cec-4e86-a4bf-9527803a4de0,Inbound,Shopzilla Related,General Enquiry,Executive cut the phone before my resolve my query ,fcb6239a-be84-42b8-8729-f8edfd2ba55d,,31/08/2023 12:39,31/08/2023 12:49,31-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
489fc5ff-664a-42be-a13b-84c80ebc2cdb,Inbound,Returns,Exchange / Replacement,,bcd88c1e-8a78-4cc9-a732-dfc33a7f824a,18/08/2023 21:24,31/08/2023 00:09,31/08/2023 00:44,31-Aug-23,CUTTACK,Mobile,9999,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
51418b00-a76a-4a8d-a809-6a9a3702f494,Inbound,Order Related,Delayed,,a404ad72-f4ec-4210-b85c-fcbd61196ced,,31/08/2023 07:13,31/08/2023 08:22,31-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,3
e29cff58-c5b4-4df2-9fe8-12dd655115e7,Inbound,Feedback,UnProfessional Behaviour,,30a6c926-1a01-45f5-80f6-3ec42f506cfa,,31/08/2023 16:25,31/08/2023 16:29,31-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
b27edcba-0903-4f40-b157-4c13e89d34a1,Inbound,Returns,Return request,I am happy with Shopzilla customer support  and solve my issue,89642261-03e4-4c7a-9656-37b9b05fcff8,,31/08/2023 10:20,31/08/2023 10:23,31-Aug-23,,,,,Tracy Dickerson MD,Landon Tanaka,Emily Chen,>90,Morning,5
226e6a9e-d2d3-4ebd-bd50-25b4c34f0c52,Inbound,Cancellation,Not Needed,,0167dfdc-5235-48c3-8516-2fe8c98fa122,25/08/2023 11:28,31/08/2023 11:14,31/08/2023 11:16,31-Aug-23,KOLKATA,Books & General merchandise,285,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
37b92f47-e4a8-4231-a5b1-8cf3422efa02,Inbound,Returns,Reverse Pickup Enquiry,This is really pathetic after calling customer care 4 times from my end still I am not able to get any resolution. I want refund that's all,7d4f5709-b1b8-43de-bbfd-7fab8ffc425d,,31/08/2023 09:51,31/08/2023 09:53,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
4aff36b6-d25d-4523-9044-27a49e055e7f,Inbound,Order Related,Delayed,,2d9c1c49-27bc-4096-8257-ad1183f539dd,,31/08/2023 16:41,31/08/2023 17:14,31-Aug-23,,,,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,1
7abf8e0f-28c7-4b8c-b8fe-ec4902076791,Inbound,Returns,Reverse Pickup Enquiry,,a93bf455-4b80-4dff-aa40-c4b660e0ac80,09/08/2023 15:03,31/08/2023 10:03,31/08/2023 10:06,31-Aug-23,DHENKANAL,Books & General merchandise,896,,Meghan Holmes,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b855f172-a1dd-4128-89c7-88bfb61fac9b,Inbound,Order Related,Delayed,"Please help as your warehouse guys are the culprits, and every time I am the one who bears the brunt. And you guys ain't doing anything about it ",515081e7-f7c8-4b5e-b8f6-ad4b4087e9d2,25/08/2023 19:43,31/08/2023 13:01,31/08/2023 18:30,31-Aug-23,DARBHANGA,Books & General merchandise,64,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
81ea23c4-4025-4b52-a0c6-bb956a678f5e,Inbound,Returns,Wrong,,c0157d12-8da6-4f2a-84d8-5f5c9d3a4a6e,,31/08/2023 07:59,31/08/2023 08:14,31-Aug-23,,,,,Rachel Smith,Alexander Tanaka,Michael Lee,0-30,Evening,1
c000aece-54fb-4e4d-868f-1d3323c1081f,Inbound,Order Related,Order status enquiry,31.08.2023Dalivali time,0d770e90-efe3-4eef-b354-1b7050cf1192,,31/08/2023 15:59,31/08/2023 20:05,31-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,1
aca25ef7-c6c8-4f96-9a25-a9a7d44fa5ed,Inbound,Returns,Reverse Pickup Enquiry,,27a220af-a6e8-4d9b-90b6-d9bd1804e278,03/08/2023 05:30,31/08/2023 09:24,31/08/2023 09:26,31-Aug-23,UDAIPUR,Electronics,2699,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
a4449bfa-9777-4c7b-a2f9-713f8d7a36b0,Outcall,Refund Related,Refund Related Issues,,67ddad01-f296-49ed-ade4-39d833cd9c7f,,31/08/2023 12:23,31/08/2023 12:27,31-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
bbe30a5f-d9e3-4e15-bb62-7e19580f9f41,Inbound,Order Related,Order status enquiry,Ok,0bc18aec-2342-447e-adc6-98a94be262d9,,31/08/2023 21:35,31/08/2023 22:55,31-Aug-23,,,,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
e7ccec0f-7b77-40d0-9072-189e225b80fd,Inbound,Returns,Reverse Pickup Enquiry,"I had bought pigeon gas stove from your Shopzilla but its quality was not good, which was delivered to me on 10th Aug, I made a return request on 13th Aug, which seller approved and the pickup date was 24th Aug, but today's date is 31st Aug.  The parcel has not yet been picked up by your pickup team and my Paylater bill is going to be generated on 1st Sep, which I will have to pay on 5th Sep, but who will make the payment, your pickup team or you?",16e27026-13db-4ddc-b327-81e26a8a46f2,,31/08/2023 21:57,31/08/2023 22:08,31-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,3
7a8e39cd-b7c1-4127-9a03-0eca759c78f9,Inbound,Returns,Fraudulent User,Good ?? ,9cef1267-22e4-42b0-a533-0a5e09fc123f,23/08/2023 10:09,30/08/2023 14:00,31/08/2023 10:30,31-Aug-23,LAKHISARAI,LifeStyle,1549,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
05dc1850-1c50-412c-ba26-f6bb607a78f4,Inbound,Payments related,Online Payment Issues,,f1db7a69-16bd-410a-bb91-b5831d8cd5ff,,31/08/2023 00:32,31/08/2023 00:33,31-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
a60e4a0d-f5a7-4289-b92c-41284773afd7,Inbound,Refund Related,Refund Enquiry,,f1f8ce8a-f183-4427-91af-7bc76fd02fa3,,31/08/2023 23:01,31/08/2023 23:02,31-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,4
ff30e337-251b-4539-88bb-2df73a9126a1,Inbound,Returns,Wrong,,dd16ec0e-77ff-4a5c-958f-3056b487453f,,30/08/2023 08:39,31/08/2023 12:50,31-Aug-23,,,,,Melissa West,William Park,John Smith,31-60,Morning,5
21bdac49-737a-43d2-a839-cb0a63f79734,Inbound,Refund Related,Refund Enquiry,ok,8136b836-5858-402c-8bfb-87283971241a,,31/08/2023 18:43,31/08/2023 18:44,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
4a387dc7-9bce-4744-8d16-89601dca610a,Inbound,Returns,Return request,,6a8f41b2-afad-44b2-ad41-e63cb5e541d6,,31/08/2023 17:47,31/08/2023 17:49,31-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,4
c41b8689-f863-4e15-91c7-5aeebd2f1c41,Outcall,Order Related,Delayed,,9024f270-9faa-41ff-ac8b-a8eb43cf78ed,,31/08/2023 22:35,31/08/2023 23:16,31-Aug-23,,,,,Sean Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
1fda7003-7812-4d20-8e96-7ea74c46ed83,Outcall,Order Related,Delayed,,5a5eba2c-b4ea-4fc0-9e5f-f23fb0beec20,22/08/2023 14:13,30/08/2023 21:27,31/08/2023 14:51,31-Aug-23,HISAR,LifeStyle,499,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
f3759ef6-fdd7-4274-8cd2-acbeea67c525,Inbound,Returns,Missing,,fe0e02b6-8954-4a5f-b48b-ae5c2c818204,,31/08/2023 10:08,31/08/2023 10:21,31-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
1cfdfea3-5c99-420c-92d9-9078fb3579e3,Inbound,Payments related,Online Payment Issues,,e80af4ef-0539-40c6-88bf-4fd067ce2ab4,,31/08/2023 15:19,31/08/2023 15:21,31-Aug-23,,,,,Scott Sanchez,Ethan Nakamura,Emily Chen,0-30,Evening,4
114c4aea-b678-491f-b33b-6ed44045089e,Inbound,Refund Related,Refund Enquiry,,fb2c4715-7526-4571-abb6-f711b4da09b2,,31/08/2023 16:05,31/08/2023 18:11,31-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
3432c984-a046-471c-b8ec-f7a825a6d19b,Inbound,Order Related,Installation/demo,Awesome Customer executive.  ,5272def1-f736-421c-8962-16cd1d02cae0,,31/08/2023 16:40,31/08/2023 17:45,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c7a90fde-148c-4528-83c0-6de99a510340,Outcall,Order Related,Customer Requested Modifications,Thank you so much for solving my problem. ,0fe2403b-73a6-4b64-82f9-19c9af4f2c91,,31/08/2023 16:57,31/08/2023 17:01,31-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
49a1f87a-34d2-4a8c-a88d-370fb3da3962,Inbound,Feedback,UnProfessional Behaviour,,747abb65-48a6-4396-aa6d-3bc03fb3d38e,,31/08/2023 19:03,31/08/2023 21:56,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
74193262-fcf2-4707-a55c-154fb07572b4,Outcall,Returns,Reverse Pickup Enquiry,Please send my product as soon as possible ,e3042d27-cbf9-4130-baee-5dde223c14c1,26/08/2023 20:44,30/08/2023 20:04,31/08/2023 00:23,31-Aug-23,KOLKATA,Electronics,1099,,Crystal Davis,Wyatt Kim,Jennifer Nguyen,On Job Training,Evening,1
1995eb62-647e-429b-94d7-2b40855e11db,Inbound,Order Related,Installation/demo,my problem is not yet resolved. please help me to solve that first. ,bba802aa-7c2e-4dd6-9894-b89ab11da4d1,,30/08/2023 11:43,31/08/2023 17:14,31-Aug-23,,,,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,2
d64e6e0a-bee1-4adc-bd31-d6351d22902a,Inbound,Order Related,Delayed,,e3bc3333-98c0-4fd0-aa19-9919fd2418bf,,31/08/2023 18:34,31/08/2023 18:47,31-Aug-23,,,,,John Wells,Noah Patel,Michael Lee,61-90,Night,5
6a08114c-2c6e-498d-9ce8-0da6924d9dc5,Outcall,Order Related,Order status enquiry,,73cfd34c-bd0f-4bbd-a3c6-d907b0b8d43f,26/08/2023 18:24,30/08/2023 18:35,31/08/2023 15:08,31-Aug-23,SURAT,Electronics,2554,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
648bd48e-0565-4ce0-9a19-4028d221851f,Inbound,Order Related,Order status enquiry,Time 1 September,97620c58-faf6-41ba-882e-9295081c077e,,31/08/2023 14:46,31/08/2023 14:55,31-Aug-23,,,,,Jesse Miller,Emily Yamashita,John Smith,>90,Morning,4
a9f77538-c0d1-46f4-82ff-e0b8d1525da7,Outcall,Shopzilla Related,Shopzila Premium Related,,6d415f8b-3d23-4e61-93de-f2c5ba4de075,,31/08/2023 15:15,31/08/2023 15:19,31-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
0b04561f-e296-4202-a2ea-536e39c1af8d,Inbound,Returns,Missing,,8a64fd26-bae4-4cf9-bf3e-be9488e0288d,,31/08/2023 19:55,31/08/2023 19:56,31-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
445ce771-4d62-448d-bf08-1cb7c78f985f,Outcall,Shopzilla Related,General Enquiry,,2b37f105-97e9-4bae-8dc0-ee133e9cda41,,31/08/2023 13:06,31/08/2023 15:16,31-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,3
f87a760a-0f29-4f2a-969b-8c148dfb7b83,Inbound,Order Related,Delayed,,18b45fd8-f921-448a-ad41-b114d3f7de08,09/08/2023 21:18,31/08/2023 08:52,31/08/2023 09:00,31-Aug-23,TEZPUR,LifeStyle,319,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
da5b8141-ff5e-4e18-bd28-2a70b611d4fa,Outcall,Returns,Missing,,e635e6e3-1416-4d0c-9ee7-6656cb096eca,,31/08/2023 08:08,31/08/2023 08:11,31-Aug-23,,,,,Sharon Meyers,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
3808645b-c100-4ce1-b656-ef7ca6795806,Inbound,Returns,Reverse Pickup Enquiry,,105ccfea-f5a6-4e55-b15e-ddf4275d474e,,31/08/2023 13:35,31/08/2023 13:43,31-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
9aeef4d1-101d-4396-a43c-65100580156d,Inbound,Order Related,Priority delivery,Very good,d9bee3b7-31db-4c01-a991-f2f824f5c7cd,,31/08/2023 20:42,31/08/2023 20:45,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
58d90623-88d6-49c7-b37a-cfc34edebec8,Inbound,Payments related,PayLater related,I am happy,9356d760-0f37-43fa-a9e3-4b831b968bf6,,31/08/2023 20:14,31/08/2023 20:22,31-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
a080c940-d4dd-41f5-919e-f10684b657c5,Inbound,Order Related,Order status enquiry,,ea45ad61-bba4-45c4-a397-814bb6d1f20a,,31/08/2023 18:15,31/08/2023 18:16,31-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
d4add1f3-6d27-486a-88a3-21c942803aba,Email,Order Related,Installation/demo,,69128c56-1ea8-4957-ba50-c82e1862c61e,,31/08/2023 22:00,31/08/2023 22:03,31-Aug-23,,,,,Tammy Cochran,Madison Kim,John Smith,>90,Split,4
a4fd7d1b-4f52-462b-8f5b-0c27c162d8d8,Inbound,Order Related,Delayed,,72588541-bfd3-4d77-a638-52141cba0462,27/08/2023 09:27,31/08/2023 14:19,31/08/2023 14:21,31-Aug-23,GAUTAM BUDDHA NAGAR,Electronics,1499,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
d245ebb8-3d32-455e-b9a2-1b10535aa2fd,Inbound,Shopzilla Related,General Enquiry,,889c7801-0f39-467b-bb4c-72567110a28f,,31/08/2023 12:34,31/08/2023 12:36,31-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
1abfefab-785e-48ce-a5c9-fa10fc82e935,Inbound,Returns,Reverse Pickup Enquiry,,98191338-9ab2-4e0b-933f-74bd5a6be714,,31/08/2023 15:31,31/08/2023 17:20,31-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,5
2027f795-bcf1-4432-98b2-7b767e491d03,Inbound,Returns,Reverse Pickup Enquiry,,5dc23269-1dd5-4f9c-b759-324c3401b823,,31/08/2023 16:29,31/08/2023 16:34,31-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,1
b1c8751a-4150-4805-a5b9-c99d088404f3,Inbound,Returns,Fraudulent User,Good job,97629c9a-9152-4cc6-8677-594a7373d6ea,,31/08/2023 18:31,31/08/2023 18:57,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
340db758-7439-4789-8d07-fcec9f5e5891,Email,Order Related,Invoice request,,a36b4889-e319-4749-9ecf-c922182edd8b,,31/08/2023 19:01,31/08/2023 19:10,31-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
ce28f08e-7dbd-4cc3-aacb-b9edc1414adf,Outcall,Order Related,Delayed,,f41ed6d4-42ea-49aa-936b-8aea73ab13b4,24/08/2023 23:18,31/08/2023 12:02,31/08/2023 12:32,31-Aug-23,AHMEDABAD,Home,1459,,Jacqueline Meadows,Ethan Nakamura,Emily Chen,0-30,Evening,5
eeba720e-a520-4620-b407-f4dd4b7bf5fb,Outcall,Returns,Service Centres Related,,15dc418c-c000-4a49-9be0-fdbfe25aff22,27/08/2023 11:24,29/08/2023 15:38,31/08/2023 21:00,31-Aug-23,PATNA,Electronics,1807,,Katrina Summers,Layla Taniguchi,Emily Chen,>90,Morning,3
21898882-3345-4d37-9cc4-12e42529e9d1,Inbound,Order Related,Delayed, Thank you Shopzilla costomer support ,6a767f73-6db4-4684-8e5c-0363077f732d,23/08/2023 22:19,31/08/2023 18:20,31/08/2023 18:22,31-Aug-23,RAJULA,LifeStyle,693,,Karen Bullock,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
03d3cbb2-2fd7-4f2a-a186-284a58727c96,Inbound,Returns,Service Centres Related,,d0d837c1-ef47-4280-8292-a370a6c4140f,,31/08/2023 10:42,31/08/2023 17:12,31-Aug-23,,,,,Alexandra Barron,Austin Johnson,Jennifer Nguyen,On Job Training,Evening,4
d8b64ae2-50cf-418e-bae0-0d159d34aeff,Inbound,Refund Related,Refund Related Issues,,13ed6f6a-0261-4b18-b32f-4029c3f7206a,,31/08/2023 18:51,31/08/2023 18:53,31-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,1
5b14f30e-f376-45bf-a95a-7427f4b067c2,Inbound,Payments related,e-Gift Voucher,,e416c749-9f1c-405d-bfa9-e53126b1ece3,,31/08/2023 21:38,31/08/2023 21:40,31-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
55ae9e1a-2678-4c32-880e-4989a2c28611,Outcall,Returns,Return request,,3472ffa1-27ce-4a8c-a0a5-d52569269f0e,,30/08/2023 18:11,31/08/2023 19:54,31-Aug-23,,,,,Chris Davenport,Brayden Wong,John Smith,>90,Evening,5
8df89ccf-b8a2-4365-8355-739365829f01,Inbound,Order Related,Customer Requested Modifications,,7b0d10f0-6f3e-4711-9c02-71cbbe13080b,,31/08/2023 09:33,31/08/2023 09:34,31-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
1af53cc1-8a02-4f89-9f4f-4d51286c9559,Outcall,Returns,Return request,,d3baa312-7fe9-4220-80e9-af4038c57e01,,31/08/2023 11:41,31/08/2023 11:48,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,4
861855be-76ca-4e76-aff2-81f8071564fe,Inbound,Returns,Reverse Pickup Enquiry,Thank ,3cb16947-de8b-490c-95ef-92b8fb670b8f,,31/08/2023 17:54,31/08/2023 17:59,31-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,5
f2ad62ef-6c78-4025-9f27-3e5b6a1f171d,Outcall,Shopzilla Related,General Enquiry,Good support ,82a8ab54-530d-44ec-a42f-d13d27c901dc,,31/08/2023 21:23,31/08/2023 23:17,31-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
434a5bc9-a066-4322-ae06-c749f7002f1e,Inbound,Order Related,Delayed,,44687756-4afd-4feb-b6a7-2190a5502d08,,31/08/2023 12:41,31/08/2023 12:48,31-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,2
f175f0ae-adcc-47ad-ace4-1c944792e556,Inbound,Order Related,Order status enquiry,,f8b073cc-297f-48b6-b074-5338f81ff668,,31/08/2023 09:49,31/08/2023 09:53,31-Aug-23,,,,,Rebecca Walker,Logan Lee,Emily Chen,61-90,Evening,5
34ef6337-0853-4d4a-8e24-5c825d117282,Inbound,Order Related,Installation/demo,,529c826e-b11e-49b4-b410-3dab32e6942a,,31/08/2023 11:55,31/08/2023 13:03,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
c7a403fe-57c5-426a-adb9-2062e15ef626,Inbound,Cancellation,Not Needed,,800820b1-9a43-4a35-9c95-f60dff73dcd5,,31/08/2023 11:50,31/08/2023 11:51,31-Aug-23,,,,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
7d7468f8-6a02-4162-b260-21f52de8db00,Inbound,Returns,Missing,Worst shopping app,bd685043-00f8-406e-9f89-921192fa2797,,31/08/2023 08:56,31/08/2023 10:37,31-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
fbe38dc9-6d87-453d-848f-6f41cb5e5dbc,Outcall,Order Related,Customer Requested Modifications,Super,537fc986-1d1a-47bf-9be6-8340e8670d6d,,31/08/2023 10:13,31/08/2023 10:27,31-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
98e4b780-f2db-4b8b-93dc-52060f281599,Outcall,Order Related,Installation/demo,,5cdb680e-3f6d-492c-8f82-5253cf8bf298,,31/08/2023 12:57,31/08/2023 13:06,31-Aug-23,,,,,Kevin Lane,Olivia Wang,John Smith,>90,Evening,4
dbc72e84-02ad-47f1-872a-7579426ded07,Inbound,Returns,Return request,Nice ??,95870752-2d87-4cf2-b5c3-c47dd76ddf55,,31/08/2023 21:51,31/08/2023 21:53,31-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
af293eeb-d36e-46df-bbaf-accc60acaa68,Inbound,Product Queries,Product Specific Information,,90c37c69-62eb-45b3-aa7e-14d9015c0857,,31/08/2023 22:12,31/08/2023 22:13,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,3
ca1a1c7e-6fed-4c74-b015-2ada7b13657c,Inbound,Shopzilla Related,General Enquiry,,9d999e5a-4631-43b5-b7d0-9214bd590835,,31/08/2023 22:37,31/08/2023 22:39,31-Aug-23,,,,,James Williams,Brayden Wong,John Smith,>90,Evening,5
205d115c-679d-49b2-a665-f169b89ab6d9,Email,Refund Related,Refund Related Issues,No issue,89e0ea73-d11e-4f78-b8b2-18544d8f8427,03/06/2023 21:58,31/08/2023 18:06,31/08/2023 18:11,31-Aug-23,MUKUNDAPURAM,Books & General merchandise,4471,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
c112b863-1ce6-44e6-85af-dd5df7228db2,Inbound,Returns,Reverse Pickup Enquiry,,90ceec09-1d4f-4308-8510-f8f49fbaf05a,,31/08/2023 15:09,31/08/2023 16:13,31-Aug-23,,,,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
fdc37be9-a8ed-44a3-aab6-b283414ebf6a,Outcall,Payments related,Online Payment Issues,,b7c8891e-5bae-4000-80a9-6d5f1b6de484,,31/08/2023 11:06,31/08/2023 14:17,31-Aug-23,,,,,Mr. Christopher Peterson DDS,Austin Johnson,William Kim,On Job Training,Morning,5
c00a10aa-1aa3-4b42-9747-c3eaca315f98,Inbound,Returns,Exchange / Replacement,,b02ea161-bae2-4731-bc12-0eaabe29815c,,31/08/2023 12:26,31/08/2023 12:34,31-Aug-23,,,,,Tammy Mcneil,Austin Johnson,Michael Lee,0-30,Morning,5
b41c1e18-6d18-49b3-8bac-abf7e09ef75a,Outcall,Returns,Return request,,aa3a146c-31a2-420a-82d8-ee0a87c760a1,,31/08/2023 16:26,31/08/2023 16:38,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
b7bb8e4b-ea82-4fca-8c66-9d546e897d37,Inbound,Feedback,UnProfessional Behaviour,Better service of delivery partner ,88932e95-533f-48f2-b945-02fd5119cc85,,31/08/2023 12:15,31/08/2023 12:23,31-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
513257ce-3996-4511-bec6-2beb7806e316,Inbound,Returns,Reverse Pickup Enquiry,,2984da74-354d-41fb-a30b-c9b31a9c2124,,31/08/2023 00:04,31/08/2023 00:08,31-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
f026f7c4-fd70-4b2c-a761-ae2ff7aabe42,Inbound,Refund Related,Refund Enquiry,,0aacf799-a1b6-45dc-85e5-38e830c55218,,31/08/2023 09:28,31/08/2023 12:29,31-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,2
d7d04bb2-a96b-446d-922a-ea8795ba793b,Outcall,Returns,Reverse Pickup Enquiry,,a8fceba2-4a58-4efc-a8bf-8c36bdfc890f,,31/08/2023 19:04,31/08/2023 19:07,31-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
e736bcc9-292b-4571-b764-490e299db1bc,Inbound,Returns,Reverse Pickup Enquiry,,473f2dbf-2283-4646-b622-10cd467fd7e9,,31/08/2023 19:31,31/08/2023 19:36,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
510cc58b-f6f9-4704-97b4-ae2ad115c608,Inbound,Cancellation,Not Needed,,d66573cb-7b3f-43b6-9465-a2fe63892393,,31/08/2023 21:54,31/08/2023 21:55,31-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
ff97a320-9e70-4900-a1ec-b7dcc57d346f,Inbound,Order Related,Order status enquiry,,96937d39-4271-43f8-9689-247ac66bd6e9,29/08/2023 14:13,31/08/2023 07:16,31/08/2023 17:16,31-Aug-23,LUDHIANA,Mobile,13999,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
a8a30974-c912-415d-b2a8-a76fc451b57c,Inbound,Refund Related,Refund Enquiry,Good communicate and resolve. Thank you ,5a3d24ce-82cc-4558-aee7-963f85d5937f,,31/08/2023 08:53,31/08/2023 08:57,31-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
9eba78d1-be6b-4a23-a4d6-4aa66d07e721,Outcall,Returns,Return request,,c0807275-2c2f-46f2-b3de-8452073e371c,,31/08/2023 11:37,31/08/2023 13:45,31-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
75295ef5-e351-4687-92b7-b7fb640b0ef9,Outcall,Shopzilla Related,Shopzila Premium Related,I called on 25 and 28 August but ur customer support executive took my call on hold and not respond.,661dfac6-2dd7-4485-a203-59deb118d759,,31/08/2023 13:20,31/08/2023 13:23,31-Aug-23,,,,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
d3f67fb8-d7ab-412b-b51e-2cdfb3e695fd,Outcall,Returns,Reverse Pickup Enquiry,"Very good ,... Pmy problem ",8e3b48fb-fc9b-4b2e-b77b-595472906344,,31/08/2023 15:24,31/08/2023 15:27,31-Aug-23,,,,,Steven Wall,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
6ea77457-37d3-457d-aa24-3292de10ff13,Inbound,Returns,Missing,Ihhkl,dfe7c39d-258b-47c8-b712-ba02711e3633,,31/08/2023 15:42,31/08/2023 15:43,31-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
de6fe7ad-958b-4987-b5f9-33b6cbc30f56,Inbound,Order Related,Order status enquiry,Good,7aadc977-a2ca-4165-8198-687418d383a2,,31/08/2023 20:22,31/08/2023 20:24,31-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
40dd0a30-97b9-4af4-a827-99dcad564133,Inbound,Order Related,Delayed,You know all about customer's need so please make insure problem solving on time. ,592e1b40-a85e-4199-b11f-58038c49a5cf,20/08/2023 18:17,31/08/2023 16:28,31/08/2023 16:30,31-Aug-23,KHARGONE,Home,2789,,Joshua Webb,Brayden Wong,John Smith,>90,Evening,5
043c9153-5ef8-4935-846d-f552bfddc117,Inbound,Returns,Product related Issues,,98b2a617-043c-4beb-8149-8907734b10c9,19/08/2023 00:01,31/08/2023 19:58,31/08/2023 20:56,31-Aug-23,MEERUT,Books & General merchandise,539,,Debbie Johnson,Emily Yamashita,Michael Lee,>90,Morning,4
a4e91e5f-64b8-461a-ac1c-c336ca55da2a,Inbound,Returns,Return request,,085e9a1e-9da0-4593-a7f4-19461b26e55b,,31/08/2023 11:27,31/08/2023 12:03,31-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
d219d882-f6ae-4766-b44e-817983a247a2,Outcall,Order Related,Order status enquiry,,b3ea8970-dbdc-4cd2-a70f-d59201b7ad10,,31/08/2023 19:17,31/08/2023 19:20,31-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
658058f9-8902-43a3-9374-f27e9d5f453d,Inbound,Returns,Return request,,fa962952-4d14-4f12-8b86-748bec3584e3,03/08/2023 15:02,31/08/2023 21:27,31/08/2023 21:30,31-Aug-23,SIKAR,Electronics,3899,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
22e3f371-1921-424c-b461-6b95773b9019,Outcall,Order Related,Order status enquiry,"Once the tracking number is update on Shopzilla and Shopzilla there should be address of location update with Shopzilla so in case urgent delivery Shopzilla can assist more conveniently, offcourse with some changes or for special orders, etc only.",cf1e7b5e-b23e-4a15-8234-1e3bfa850228,27/08/2023 19:05,31/08/2023 08:16,31/08/2023 10:35,31-Aug-23,PUNE,LifeStyle,6949,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
a919eb0d-2799-4785-9f1b-4f5a1218b2c4,Inbound,Shopzilla Related,General Enquiry,Superb customer care support ,6d6f2646-4154-4929-9fbb-bf52f1d110c2,,31/08/2023 20:02,31/08/2023 21:14,31-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
833a4e62-7d7a-4ce9-9237-256d82c9cfcb,Inbound,Returns,Service Centres Related,,18985460-2c83-4ff7-8c14-787993cff259,,31/08/2023 20:29,31/08/2023 20:45,31-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
cfc716ea-ce7a-45aa-b7df-d32b109dfba6,Inbound,Returns,Reverse Pickup Enquiry,,8c9ca2a9-c0fc-47c6-a642-51a84a38ecd4,,31/08/2023 12:01,31/08/2023 13:08,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
14d143ed-066a-4731-8b6a-0f9004837226,Inbound,Returns,Technician Visit,,2b6a9b5d-97c1-49b7-96be-a2e735bf83f9,,31/08/2023 13:55,31/08/2023 13:59,31-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
87f4faac-b8ec-47b4-b976-be923e35e13b,Inbound,Refund Related,Refund Enquiry,,8368c3d6-a082-4c8b-9f58-eef680b7a67d,,31/08/2023 17:30,31/08/2023 17:33,31-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,4
d01ea902-d05f-460f-ac86-b583c715e2e1,Inbound,Order Related,Order status enquiry,,f67052c2-94ba-4c1a-8788-20d999d4a95f,,31/08/2023 19:09,31/08/2023 21:01,31-Aug-23,,,,,Justin Williamson,Lily Chen,Michael Lee,>90,Evening,5
ef53e550-f91e-467a-9231-8e0d43208e74,Inbound,Returns,Reverse Pickup Enquiry,,14dcfdd2-0d32-4062-918f-e057f4abfaf4,,31/08/2023 21:58,31/08/2023 22:00,31-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,4
64739792-9337-4bc1-80f2-e1bc7ce77a83,Outcall,Order Related,Installation/demo,,fb571992-56bc-412d-b47d-58714569ea94,,30/08/2023 20:52,31/08/2023 08:49,31-Aug-23,,,,,Tammy Garcia,Jackson Park,William Kim,On Job Training,Evening,5
7bf67c80-bb27-417f-9600-dfe68c1ffffb,Inbound,Returns,Service Centres Related,1st complain resolved itself with out resolving when I raisedI raised again ,2ec6ed30-ac15-4036-a572-e28d457d54ad,,31/08/2023 09:15,31/08/2023 10:28,31-Aug-23,,,,,Frank Garza,Mia Patel,William Kim,On Job Training,Evening,1
39a4ba5a-4d32-4151-8ed9-58526b025391,Inbound,Order Related,Order status enquiry,,58fbffbb-50b1-44d7-84e4-bd1516134a3d,,31/08/2023 13:38,31/08/2023 13:39,31-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
73159ea6-9c66-48f5-988b-06e0440f895d,Outcall,Returns,Reverse Pickup Enquiry,Good ,8788eb6e-9146-4dbf-8486-6f80aedaf361,15/08/2023 21:11,31/08/2023 22:27,31/08/2023 22:29,31-Aug-23,PURI,LifeStyle,329,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
8715eac1-ec66-4138-ac51-9627b60d085b,Inbound,Order Related,Order status enquiry,,71e3ff4a-8d0d-453e-94dc-0bc740c21645,26/08/2023 07:49,31/08/2023 12:40,31/08/2023 12:53,31-Aug-23,JAIPUR,Books & General merchandise,1099,,John Miller,Emma Park,Jennifer Nguyen,On Job Training,Evening,4
ce75b885-de3c-4c2d-a23d-5349ae7bb556,Inbound,Shopzilla Related,Signup Issues,,d5bc2a66-bead-432f-8f1d-162809eceb64,,31/08/2023 09:41,31/08/2023 09:46,31-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
41c5238e-24a4-4845-85d8-a0d3aa527e7f,Outcall,Returns,Reverse Pickup Enquiry,,8b2a9157-a8cb-43a4-a223-be63df30e685,,31/08/2023 10:11,31/08/2023 10:24,31-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
64f9d0f4-f2ae-46d4-b5e1-70a00b937d1c,Inbound,Feedback,UnProfessional Behaviour,,db1bda41-3796-44ab-8613-b2735e8cc907,,31/08/2023 15:48,31/08/2023 15:49,31-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
ea97304a-6b5f-4f1b-9877-9a84505179af,Inbound,Order Related,Priority delivery,,bb0d56e0-61cf-45d7-a37a-3a15bf656d85,,31/08/2023 10:18,31/08/2023 10:28,31-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,1
73d0fc76-4dc9-4d74-98b8-b14b48bcd3e7,Inbound,Returns,Wrong,,4c880a1d-52da-41a8-a840-e7724559dd91,,31/08/2023 09:35,31/08/2023 09:37,31-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
a68603fd-dfac-40f9-a6cd-f2427746d70b,Inbound,Order Related,Installation/demo,,065d4fce-2893-4b1d-a294-f0019c93abfe,,31/08/2023 14:04,31/08/2023 14:06,31-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
8ca68def-74ad-4a78-9a76-ff079199ef2c,Inbound,Cancellation,Not Needed,,1596cbf9-3fb8-4abd-ad44-a8bc4a0feb2c,,31/08/2023 22:13,31/08/2023 22:26,31-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
a53a1ef2-f3fd-4293-bc9f-2015e5c9a2c1,Inbound,Returns,Reverse Pickup Enquiry,,14e8901e-70aa-4503-96bb-9f94b97ed896,05/08/2023 01:05,31/08/2023 18:17,31/08/2023 18:17,31-Aug-23,CHENNAI,Home Appliences,1093,,Eric Williams,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,4
9ecf8a2e-9d15-4376-8147-f790a6617891,Outcall,Feedback,UnProfessional Behaviour,,0f5767d6-5bd2-4ad5-b063-64f17ea655a9,,31/08/2023 19:12,31/08/2023 19:14,31-Aug-23,,,,,Nicole Gallagher,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,1
51c10e02-8394-4435-8182-a24fba22a872,Inbound,Order Related,Delayed,Very good ,fb9f85da-dc5a-4200-b194-bd3f1f675fbf,10/06/2023 09:25,31/08/2023 18:27,31/08/2023 18:30,31-Aug-23,PERNAMBUT,Electronics,999,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
d487ab91-12d1-455b-915d-b48ee15ca459,Inbound,Returns,Fraudulent User,,79835277-dffc-4546-8f66-7a09f7d00f97,,31/08/2023 14:04,31/08/2023 14:10,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8156ad35-ecab-4a6f-a14a-01477031bcb6,Outcall,Shopzilla Related,Account updation,  and fix issues at your end if customer is unable to fix it.,9f485e3e-b5f9-4f19-a304-e9ac8a79d02f,,30/08/2023 13:41,31/08/2023 19:22,31-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,5
51501cb3-6a36-4ad8-9920-690066a6a410,Inbound,Order Related,Delayed,,9decc93a-b5ee-4a41-8570-bf797c6e5550,,31/08/2023 12:16,31/08/2023 12:18,31-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
6266c94e-bfb1-492a-abad-672fc769e945,Outcall,Cancellation,Not Needed,,23ab67e4-1be8-4e89-8e94-014915af3de7,23/08/2023 17:01,30/08/2023 19:00,31/08/2023 01:09,31-Aug-23,GAUTAM BUDDHA NAGAR,Home,249,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,4
1ea07238-c96d-4087-9057-b1f573ab1548,Email,Feedback,UnProfessional Behaviour,,9ec4ae71-0de4-4468-8265-489c91e00d29,21/08/2023 09:44,27/08/2023 16:43,31/08/2023 10:25,31-Aug-23,DARBHANGA,Home,849,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,3
a8613fec-6be5-466e-8b85-77c7c3a37b1d,Inbound,Cancellation,Not Needed,,d378b55c-a917-4c20-825f-1f966e8ec6c9,,31/08/2023 10:39,31/08/2023 11:05,31-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
d23e6f07-d69e-4693-8296-7112c6036b09,Inbound,Returns,Wrong,,ba1815b8-051c-4ef3-84f1-33a4fc597e6b,,31/08/2023 07:42,31/08/2023 07:46,31-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
87549d32-64c6-4912-ac95-e4cbe5797188,Inbound,Order Related,Installation/demo,,e931d5fc-e93a-4d11-8845-7f872bddf576,,31/08/2023 22:27,31/08/2023 23:40,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ae8e1e20-416d-482e-857e-702c98c5611b,Inbound,Returns,Wrong,Ol,4e90df34-8e7a-43d1-8370-beac5632e721,,30/08/2023 14:16,31/08/2023 11:14,31-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,5
66c1ae75-fa39-4c14-8439-707a5c82d96c,Inbound,Returns,Reverse Pickup Enquiry,,3b5a5c94-c987-4519-8188-92cf8240bf61,,31/08/2023 18:11,31/08/2023 20:16,31-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ff9e89d9-da48-4dad-a01d-9f5deca48475,Inbound,Returns,Reverse Pickup Enquiry,,85fd70d8-f979-4e7e-99d1-e3160bfae646,14/08/2023 21:10,31/08/2023 16:03,31/08/2023 16:07,31-Aug-23,BOKARO,Electronics,999,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
6ef27516-125e-4efb-a75f-6a7ecf758b4b,Inbound,Returns,Wrong,Not bad,fba81d7b-5935-4e85-9d4f-609c833832a5,,31/08/2023 12:24,31/08/2023 12:25,31-Aug-23,,,,,Anthony Diaz,Elijah Yamaguchi,Emily Chen,61-90,Evening,4
6f215b34-71cb-4608-b459-be2f5b0b7605,Inbound,Order Related,Customer Requested Modifications,,1ffc476f-0ce1-4c80-be95-c0ef87707067,,31/08/2023 17:19,31/08/2023 17:20,31-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
400a4f44-4d9c-48b3-bff8-166e417d5661,Inbound,Feedback,UnProfessional Behaviour,,6babf182-9079-4431-b2e9-ff379955d1ae,,31/08/2023 09:34,31/08/2023 09:50,31-Aug-23,,,,,Alexandra Reynolds,Zoe Yamamoto,John Smith,>90,Morning,5
05d9670e-91de-4cfe-9325-c8143cb146c6,Inbound,Returns,Reverse Pickup Enquiry,,3c01c660-a20c-4edb-a5c2-ab04c8a00c55,,31/08/2023 19:27,31/08/2023 19:27,31-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
b306dc3c-a61e-4317-b538-1b89d31c4e62,Inbound,Returns,Reverse Pickup Enquiry,,0f94ff7d-c012-4389-bb43-60e05070dceb,15/08/2023 08:07,29/08/2023 22:36,31/08/2023 14:41,31-Aug-23,HAZIPUR,Electronics,2699,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
675c012a-e048-4b9f-8ee9-2f35080ae8c6,Outcall,Returns,Return request,,1a1a8330-75e9-474f-8631-55c942870af0,,31/08/2023 07:16,31/08/2023 07:31,31-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
61bd6376-d16c-4079-bd04-07b74c1147ed,Inbound,Shopzilla Related,General Enquiry,,02e3e213-28fc-4981-9611-bed523eb182f,,31/08/2023 08:11,31/08/2023 08:15,31-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ac351430-7636-4d29-883d-783efae6e799,Inbound,Shopzilla Related,General Enquiry,Go to hell ,649d3319-b0a0-46d2-a884-f11231563214,,31/08/2023 15:20,31/08/2023 15:43,31-Aug-23,,,,,Virginia Diaz,Evelyn Kimura,John Smith,0-30,Morning,1
0a297115-72e9-43b5-be99-e9c877aed85a,Outcall,Order Related,Invoice request,"Shopzilla is fraud ,I didn't got invoice hardcopy also not getting invoice soft copy",94a0145e-5496-4d29-9556-8223cb60a2ab,,31/08/2023 17:36,31/08/2023 17:57,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
fe8f9d79-43db-43f0-b7ec-8c58351c2485,Email,Refund Related,Refund Related Issues,,5f5ba719-8895-4f8d-bd49-352c8888b831,18/08/2023 16:20,31/08/2023 08:37,31/08/2023 17:12,31-Aug-23,CUDDAPAH,Home,999,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,2
ea1c8970-b570-4510-b54b-d53e105c8fb1,Outcall,Payments related,Online Payment Issues,No,e22a2baf-d97e-45e0-ba5a-0d07136c9722,,31/08/2023 17:56,31/08/2023 18:14,31-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
ea9860ae-b196-4ca7-adce-37ca9bf5c4e9,Email,Order Related,Delayed,,5865c471-95cf-403b-a0bf-9d035ed1e23f,28/08/2023 19:57,31/08/2023 11:21,31/08/2023 11:23,31-Aug-23,MUMBAI,Electronics,799,,Amy Calderon,Elijah Yamaguchi,Michael Lee,31-60,Afternoon,4
c5853179-757f-42ff-931e-f4fa64868396,Inbound,Order Related,Order status enquiry,,1c710e90-9b19-49c1-b3a1-8bb02660bbd7,,31/08/2023 11:47,31/08/2023 11:51,31-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
09f5994d-2ccd-4808-911f-2add99c7a5dd,Email,Product Queries,Product Specific Information,Thank you ,cc871048-eb75-4516-92aa-ec6572a1c07e,,31/08/2023 15:10,31/08/2023 15:17,31-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
1a09d7e2-ca7e-4fd4-8cc9-d4c91d335453,Email,Returns,Reverse Pickup Enquiry,,1e427bf2-9491-4ad9-b9ff-de9d92d7905e,17/08/2023 13:26,28/08/2023 10:13,31/08/2023 18:17,31-Aug-23,LAKHISARAI,LifeStyle,419,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
4f1b0490-5659-449e-aa89-3bbbfb171e67,Inbound,Order Related,Order status enquiry,No improvement needed,bf0dbade-f670-4df6-b87d-5422d8a0f976,,31/08/2023 11:09,31/08/2023 11:11,31-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
94d0f2ef-b293-4294-8cdb-823c2168f97b,Inbound,Order Related,Order status enquiry,,41d5143f-d74c-4edc-ab93-841c95ebf807,26/08/2023 21:10,31/08/2023 19:55,31/08/2023 19:56,31-Aug-23,BHARTHANA,Books & General merchandise,279,,Jacob Schroeder,Brayden Wong,Michael Lee,>90,Afternoon,4
94a86847-52ae-477b-8d5e-c597b7eb56c2,Inbound,Order Related,Order status enquiry,,d0e4e219-faca-4ac8-8e4f-af8a10392d8f,,31/08/2023 09:14,31/08/2023 12:30,31-Aug-23,,,,,Kimberly Carter,Scarlett Chen,John Smith,0-30,Morning,4
2322b0fd-8c82-4d9d-9d5f-6ac726ebad05,Inbound,Order Related,Order status enquiry,,4ab6b10f-646f-462e-b190-250ffa4768e5,,31/08/2023 19:05,31/08/2023 20:10,31-Aug-23,,,,,Hannah Miller,Harper Wong,William Kim,On Job Training,Evening,5
b3b2ee1a-e6fc-40da-8ba7-542aa6681e75,Inbound,Order Related,Delayed,,ec18abab-8714-4faf-89a8-24ac759c9b39,23/08/2023 14:41,31/08/2023 21:42,31/08/2023 21:46,31-Aug-23,KANPUR NAGAR,Electronics,799,,Melissa Woods,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
647640ed-496c-4dab-96ce-51e89d8e8452,Outcall,Returns,Wrong,,3819468b-b540-4314-98c2-c682b0dc3bf1,,31/08/2023 17:50,31/08/2023 17:52,31-Aug-23,,,,,Jenna Jacobson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d6261c60-1820-4b7c-8b02-71ddadfa2286,Inbound,Order Related,Installation/demo,,c102f3e6-4558-4e2d-a5b8-db0cca3c04f2,13/08/2023 18:10,31/08/2023 14:05,31/08/2023 14:16,31-Aug-23,RAJKOT,Home Appliences,16390,,Diana Sanchez,William Park,John Smith,0-30,Morning,1
ef4f8034-e123-4797-9d21-97b72e9a51d1,Inbound,Returns,Return request,Thank you sir ,5e4cdc26-3977-4fd1-96db-6fa2cdf68542,17/08/2023 16:28,31/08/2023 10:14,31/08/2023 10:16,31-Aug-23,WARANGAL,LifeStyle,361,,Kayla Lewis,Ava Wong,William Kim,On Job Training,Evening,5
bebf7fdd-7d26-4a43-aee9-70f55006ea1b,Inbound,Returns,Reverse Pickup Enquiry,,4e318c2d-58eb-4575-8855-d54a8f6fe003,,31/08/2023 17:15,31/08/2023 17:17,31-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
c360ac7a-d7ef-4596-bd98-2695ccec4540,Inbound,Feedback,UnProfessional Behaviour,,4fbc3901-46fd-4674-b030-55a3037a0f41,19/08/2023 08:19,31/08/2023 12:48,31/08/2023 12:53,31-Aug-23,PUNE,Mobile,59999,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,1
78c5cc9b-992e-4fc8-a61f-5eaf3a8386ac,Outcall,Returns,Return request,I'm very happy with my issue will resolve very soon ...and one more important thing please active my neighbour brothers id please sir...id number - ... please active this id please ,c59bbcdd-07c5-4ed5-aae0-adba1c85b497,,31/08/2023 09:05,31/08/2023 09:10,31-Aug-23,,,,,Diana Sanchez,William Park,John Smith,0-30,Morning,5
a47d156e-eab0-48f7-b5fb-c39468e263a1,Inbound,Returns,Reverse Pickup Enquiry,,0cd56568-882e-4fc0-b5b8-e02304af11ec,,31/08/2023 18:20,31/08/2023 18:39,31-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
61f36939-ed95-4a9a-831b-5ff3a2082e85,Inbound,Payments related,Payment related Queries,,950f7039-3d41-4805-a39d-866c0c492909,,27/08/2023 20:26,27/08/2023 20:29,27-Aug-23,,,,,Michael Johnson,Nathan Patel,Michael Lee,>90,Split,5
d3bc1b28-77a8-4c1e-b562-e04176387a82,Inbound,Returns,Return request,Product pickup was very late.,66202437-1ab3-497d-9c4e-8c1ae5bf5fc1,,31/08/2023 11:18,31/08/2023 22:08,31-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,1
f0e6281c-4198-46cb-bd17-7136c339df69,Inbound,Shopzilla Related,General Enquiry,,f2cd5433-9399-4008-a121-fb6041e67097,,31/08/2023 12:55,31/08/2023 13:02,31-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,4
5ed2d4cd-3048-4ca9-b23c-c2742b94c337,Inbound,Order Related,Installation/demo,,d300b270-06f1-4f57-8488-23bf1252f39c,,31/08/2023 14:26,31/08/2023 14:30,31-Aug-23,,,,,Scott Bell,Brayden Wong,John Smith,>90,Morning,5
211a4aba-b2e5-4365-909b-38e3011fbd2d,Inbound,Returns,Return request,,729535fe-517e-4a4d-952c-8f487f4897e3,,31/08/2023 12:14,31/08/2023 12:17,31-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fb10d7d8-e540-4b6f-b863-61a3df050d9e,Inbound,Order Related,Installation/demo,Fraud people.. sale extended warranty and service after they gone nobody help for the service thing,e88d2dcb-d8ee-4e38-aceb-bae76ccd33bd,,31/08/2023 18:22,31/08/2023 18:27,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,1
6c624239-fb58-43f1-8300-d390ab4cc638,Outcall,Refund Related,Refund Enquiry,,1b221a8f-ef8a-42ca-bd5b-ac756298a469,,30/08/2023 18:12,31/08/2023 08:57,31-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
489ac076-c8fa-4219-9855-0c23e91b9b57,Inbound,Shopzilla Related,General Enquiry,,bba65ec0-f707-455a-af8e-c2f153a138c2,,31/08/2023 08:55,31/08/2023 13:38,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
55d10e32-5745-4bcc-a61f-ab7167441510,Inbound,Order Related,Installation/demo,,75ee8114-7798-4519-94aa-f918a48f4140,,31/08/2023 12:42,31/08/2023 13:03,31-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
0e3f190e-40ab-4808-8d3a-eccaf7925f8c,Inbound,Returns,Wrong,,52a06e38-a1cf-442a-9640-2b42fe14fb18,,31/08/2023 15:09,31/08/2023 18:09,31-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
eb8509e7-62cd-4713-b7f8-cdff34229c7f,Inbound,Returns,Reverse Pickup Enquiry,Sooner an issue gets resolves the better it is ,a9d4eb08-9967-468f-b2f2-a3cbc01da959,,31/08/2023 15:10,31/08/2023 15:13,31-Aug-23,,,,,Richard Sullivan,Mia Patel,William Kim,On Job Training,Evening,5
72ab84ee-1eaa-4087-8f8a-2dada018ff96,Inbound,Returns,Reverse Pickup Enquiry,Thank you ,d9dcef1e-700b-4723-b69a-b3a34c07272d,18/08/2023 23:30,31/08/2023 08:10,31/08/2023 08:12,31-Aug-23,RANCHI,LifeStyle,365,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,4
a5f89bc1-1d3b-428e-8f08-401c0091d7e3,Inbound,Shopzilla Related,General Enquiry,,5cae32aa-4907-4f01-b293-0b5021af2868,,31/08/2023 08:00,31/08/2023 08:04,31-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
4f34987f-df25-43b7-9e36-719134f676d8,Outcall,Returns,Wrong,,f1e2a0f2-be33-4148-8f11-547e0505187a,,31/08/2023 15:46,31/08/2023 16:02,31-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
66d9fb40-4b09-4644-8369-4ff75b53204c,Inbound,Order Related,Order status enquiry,,5a4b005c-119a-4b31-9f66-947e14ebf072,,31/08/2023 12:49,31/08/2023 14:20,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
4df50ac8-4345-49e9-a632-4dd0ab2238da,Inbound,Shopzilla Related,Shopzila Premium Related,Very nice,5e1f2c27-6302-4913-8a9f-cbe1d3252971,,31/08/2023 15:29,31/08/2023 15:31,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
43b44911-b8bc-43a4-a972-af9be5cb4fac,Outcall,Feedback,UnProfessional Behaviour,Screenout rude delivery assistants,08fad139-528d-4b60-8855-d33100ee7708,,31/08/2023 15:53,31/08/2023 18:09,31-Aug-23,,,,,Kelly Singh,Ava Wong,William Kim,On Job Training,Evening,4
bdf6830b-90ed-49bc-a69e-1fc1f03d6e1e,Inbound,Refund Related,Refund Related Issues,Good,b8d259b9-f67f-4f53-97bd-aadcccd8cfac,16/08/2023 18:20,31/08/2023 22:00,31/08/2023 22:00,31-Aug-23,PUNE,LifeStyle,399,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
b50f040f-52b0-4bd0-87f5-9add8f56c68b,Inbound,Returns,Fraudulent User,Good,48db4493-1366-4b9e-bf78-d72bd2e05334,,31/08/2023 07:04,31/08/2023 07:06,31-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
a8481d0c-1bde-4fb3-808b-9232fd318170,Inbound,Returns,Reverse Pickup Enquiry,Very happy ,478a67f0-ecea-4a48-bb7c-123e78ab4d69,,31/08/2023 13:28,31/08/2023 14:01,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
d148739e-d8e9-40c9-b7a5-aa2ae56799ce,Inbound,Feedback,UnProfessional Behaviour,Make sure to resolve my issue on time ,7defeaa7-5025-4d18-a83e-42bc022c568d,,31/08/2023 13:49,31/08/2023 13:52,31-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
71361dd7-424e-4f90-a69b-21a11d10145e,Inbound,Order Related,Installation/demo,,b99fa764-de25-4000-8106-3c97fde31eeb,,31/08/2023 14:39,31/08/2023 14:48,31-Aug-23,,,,,Alexis Murray,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f7d9bad4-bdaa-44ba-9e11-6004d0b9eb65,Outcall,Returns,Reverse Pickup Enquiry,,61c1a5af-0f02-4efb-a237-b3fd8d51b81c,22/08/2023 11:35,31/08/2023 12:37,31/08/2023 12:47,31-Aug-23,NARNAUL,Affiliates,169,,Mr. Daniel Carter,Ava Wong,William Kim,On Job Training,Evening,5
73801082-9f6f-41b8-95cd-373df95918fe,Inbound,Refund Related,Refund Enquiry,I am fed-up with Shopzilla ,25728ced-7c25-4c54-9a45-547d7bcae423,,31/08/2023 18:37,31/08/2023 19:00,31-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,1
09c0b2ee-4fa3-4fc9-871b-aed8d3a9a3c0,Outcall,Order Related,Seller Cancelled Order,,3a6f2785-c4e8-4362-a0cf-8ad311f79f43,,31/08/2023 11:14,31/08/2023 11:15,31-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,4
0638c4df-9dd0-407b-9db2-ae4d0aa3b8f8,Inbound,Shopzilla Related,Signup Issues,He slove my problem ,bf01e303-fc19-4f47-800f-223a59c60a9f,,31/08/2023 17:42,31/08/2023 17:42,31-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
04d016e7-5ccc-40c8-8745-66bbacd44156,Inbound,Returns,Return request,Quick order is not updated ,3b39f2b3-f3c0-4a2f-bc80-352afa1160ec,,31/08/2023 11:47,31/08/2023 12:10,31-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,2
f3971543-4f88-416c-906a-57e0cd56522f,Inbound,Returns,Reverse Pickup Enquiry,,d0b0adb5-1395-414a-abc8-345c93fb68cd,,31/08/2023 19:14,31/08/2023 19:20,31-Aug-23,,,,,Michael Newman,Landon Tanaka,John Smith,>90,Split,5
93f4f46b-7285-4c37-8690-deb2bf40c121,Inbound,Feedback,UnProfessional Behaviour,,7746da91-fec4-499b-80f5-b5c3253c87d0,,31/08/2023 21:12,31/08/2023 21:23,31-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
427d0f1d-7aaf-4c55-b1ad-588869c7aff4,Inbound,Returns,Reverse Pickup Enquiry,,e1fae0fb-a83c-4455-a9ef-3744b2bb35a1,21/08/2023 19:23,29/08/2023 15:33,31/08/2023 12:06,31-Aug-23,VIDISHA,LifeStyle,707,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,4
15155cc4-cb6a-478b-9c5e-b8ef88f74398,Email,Returns,Fraudulent User,Thank,0ba1b298-c9cc-47d8-9fb0-9f43cdb90c53,,31/08/2023 19:14,31/08/2023 19:16,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
230c5dcc-5b80-415f-97d8-4e073a3ada84,Inbound,Returns,Exchange / Replacement,,6c2d57c2-bbbd-4d16-ae7b-e008d3077c5d,,31/08/2023 16:00,31/08/2023 16:06,31-Aug-23,,,,,Joseph Hines,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
07f8c13f-189b-40ec-9852-7b3bd74e9cbf,Inbound,Returns,Reverse Pickup Enquiry,,cfda55c3-274a-4254-9fac-d67d10a86ba8,22/08/2023 21:31,31/08/2023 13:05,31/08/2023 13:05,31-Aug-23,RAIPUR,LifeStyle,1744,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,5
8649c63c-4ea6-41b6-8e34-efcfabf92324,Inbound,Returns,Return request,Happy ,40f5737f-3231-4ff3-86d1-b55a69e48576,,31/08/2023 14:07,31/08/2023 14:14,31-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d55db7aa-61c8-4759-9992-f6680fc24aa9,Inbound,Returns,Reverse Pickup Enquiry,,397d1fb4-d700-48d1-ab35-8a4a7116e2f3,,31/08/2023 16:30,31/08/2023 16:31,31-Aug-23,,,,,Gordon Jones,Austin Johnson,Michael Lee,0-30,Morning,5
4f631fc6-23bb-4bb8-8218-886bc47fdc53,Inbound,Product Queries,Product Specific Information,,a6b43162-4d51-4506-b657-8a3df4bdfbba,,31/08/2023 21:11,31/08/2023 21:12,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
22b66853-12cd-450c-8453-4ceccb418f85,Inbound,Order Related,Delayed,,3fcef788-b48e-4d97-9c39-a8d99ded750e,20/08/2023 07:53,29/08/2023 12:04,31/08/2023 12:38,31-Aug-23,BALLIA,LifeStyle,433,,Cole Moore,Emma Park,John Smith,31-60,Morning,5
29ec7ef4-77f5-453a-8895-3162273bfa4c,Inbound,Returns,Return request,Thank you Shopzilla ,360475c8-5684-427b-b46b-adca19993e6d,,31/08/2023 18:37,31/08/2023 18:39,31-Aug-23,,,,,Kristen Walker,Madison Kim,Emily Chen,>90,Split,5
e6fc640b-338b-4e77-a46f-1864e80a5c35,Outcall,Returns,Reverse Pickup Enquiry,,4389f1bc-cc52-4691-a74c-ec3e1cdd6c63,,31/08/2023 13:14,31/08/2023 18:00,31-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
bc44787b-4bf0-4b44-ac2a-2c62e434eeb3,Inbound,Order Related,Customer Requested Modifications,,55fc258a-2bad-495a-9d1c-26ab54540b15,,31/08/2023 19:40,31/08/2023 19:41,31-Aug-23,,,,,Justin Willis,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
20bb1435-e21e-4a1c-b86d-dd0ea86f460a,Inbound,Returns,Wrong,,6e3ae034-111b-4fdd-9718-2ae741baeea7,,31/08/2023 23:47,31/08/2023 23:50,31-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
ce895723-1380-4a14-9aac-99e16e9734d3,Inbound,Payments related,Online Payment Issues,,cd55a353-a4a1-40e5-8de7-f3cab870727e,,30/08/2023 22:27,31/08/2023 09:35,31-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
65ab4cfb-7ff4-42af-b365-df498506cdb2,Inbound,Product Queries,Product Specific Information,4,25118284-50d8-4c69-afe8-dc6f4e3bb5a2,,31/08/2023 10:00,31/08/2023 10:02,31-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,1
08aa95f1-2b85-4961-87fb-882436e7dc9a,Inbound,Returns,Fraudulent User,,24880903-92b9-403f-99bc-057216b27834,,31/08/2023 17:11,31/08/2023 17:12,31-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
b8b38f87-0ec4-41f4-b3b2-05bfdc303147,Inbound,Order Related,Order status enquiry,,bd7cb0a7-2e27-4862-a36d-c8511b9b81d9,25/08/2023 19:12,31/08/2023 13:11,31/08/2023 14:30,31-Aug-23,SRINAGAR,Electronics,59990,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,1
d73db73b-a4e3-4835-b4ba-ce50468acb03,Inbound,Refund Related,Refund Enquiry,,85b666fc-ed66-476f-9bee-d259a70732b1,,31/08/2023 13:13,31/08/2023 13:20,31-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
a390c8df-6647-4cd7-8b63-f0285586dad7,Inbound,Returns,Reverse Pickup Enquiry,,84c591f7-6d5f-4ec7-b4e5-71ac220e8979,,31/08/2023 10:25,31/08/2023 18:31,31-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
6374ec23-99d3-4bd2-8caa-c29f435d926f,Inbound,Order Related,Priority delivery,,b2a81dc6-f1a5-4d56-84ff-b59f120c0c23,22/08/2023 21:34,29/08/2023 11:59,31/08/2023 22:24,31-Aug-23,BANSBERIA,Home Appliences,581,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
c3c1e5bf-dabe-4454-be89-75189b47e425,Outcall,Order Related,Delayed,,8dda4db3-5fcb-429c-a587-ca6050d52b5a,,30/08/2023 21:38,31/08/2023 01:34,31-Aug-23,,,,,Kathy Price,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b6f2e0ae-c14c-4611-b1c5-58355f27bdb3,Inbound,Order Related,Installation/demo,Issue should be resolved timely,58410c16-9443-499c-a4c4-dadbde64a8f4,,31/08/2023 11:35,31/08/2023 12:18,31-Aug-23,,,,,Jeff Lowery,Charlotte Suzuki,William Kim,On Job Training,Morning,5
5329a1b5-7906-4e5c-90a4-1213ad4134d4,Inbound,Shopzilla Related,General Enquiry,,61b12977-2d68-473e-8618-648c8f3b0074,,31/08/2023 17:17,31/08/2023 17:19,31-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
278ec946-c70b-48a9-a258-007d0792e696,Email,Order Related,Delayed,,8e569b70-e544-4e97-998b-99913fa33692,,31/08/2023 20:23,31/08/2023 20:28,31-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,1
0bce0864-b9b8-4959-bd16-5267aaad03ba,Inbound,Returns,Reverse Pickup Enquiry,Please make sure that the order is delivered to the customer at any cost once the order is placed ,9d34616c-3049-4c53-9b6d-0a33cedf9089,,31/08/2023 23:29,31/08/2023 23:29,31-Aug-23,,,,,Karen Smith,Lucas Singh,John Smith,>90,Evening,5
86a8975d-48f4-4f76-99e5-b2009131cde0,Inbound,Shopzilla Related,General Enquiry,,41f0b9f5-09eb-46ac-a184-48d3c846f834,,31/08/2023 18:17,31/08/2023 18:18,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,4
4447b144-2f72-435d-a446-9b9add14d32a,Inbound,Returns,Reverse Pickup Enquiry,,420cfbf7-332a-4f56-a167-0a33f97bb652,,31/08/2023 10:21,31/08/2023 10:23,31-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
9ed94ad8-69f2-4238-a55b-1a0240d9f2c1,Inbound,Returns,Fraudulent User,,5c0151e9-305b-4025-8960-8df5b3950516,,31/08/2023 17:21,31/08/2023 17:26,31-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
7ce3462f-e9af-443f-b1f9-f214564f2d48,Outcall,Returns,Return request,Thank ,6bb4d6dc-17fa-48cc-9973-6993f2addd02,,31/08/2023 19:46,31/08/2023 19:48,31-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
f4def402-a592-41d9-8da0-414160f6224d,Inbound,Shopzilla Related,General Enquiry,,c35f847e-6a34-4ea0-9253-57be3a63cadc,,31/08/2023 14:02,31/08/2023 14:19,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
2f6dfb5d-384e-424c-8962-dc4a830ef8b0,Inbound,Returns,Missing,,ac0f2abc-5df0-411a-b8fb-420095bfb5c3,,31/08/2023 21:31,31/08/2023 21:41,31-Aug-23,,,,,James Blevins,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
eecdf975-ae9b-4fbd-b81b-7e6f96cd0b48,Inbound,Product Queries,Product Specific Information,,e0bbd544-1c1a-4c31-b88c-e5e913335cd9,,31/08/2023 00:14,31/08/2023 00:17,31-Aug-23,,,,,Alexander Marshall,Carter Park,Michael Lee,31-60,Morning,5
81ee7f5c-00c2-4555-bd8c-8f3ab466a7e0,Inbound,Order Related,Delayed,,3ce70a9f-a08f-402f-b94f-9e6f7f205b3d,,31/08/2023 12:23,31/08/2023 13:40,31-Aug-23,,,,,Alisha Goodwin,Ava Wong,William Kim,On Job Training,Evening,5
0367d320-7ac0-4727-8a30-39440dfecff3,Inbound,Order Related,Order status enquiry,,dbf7dc14-0d96-4241-8616-f309c35b9607,,31/08/2023 16:29,31/08/2023 16:44,31-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,4
bcd6404e-44e4-4c21-a60a-87a9c0ea11e5,Outcall,Returns,Wrong,,037461e5-3737-4d4a-93af-e742502e378a,,31/08/2023 21:28,31/08/2023 22:39,31-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
196db160-c88e-41bb-9e76-8c1cedc477fe,Inbound,Returns,Return request,Thanks,0a146626-8c50-41a3-8f0a-3e9773f51c45,,31/08/2023 13:56,31/08/2023 14:06,31-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,5
a7daab06-9976-420b-b21c-fe8fec055e72,Inbound,Returns,Wrong,Help for thanks mam,b29ed500-cae8-49b7-9844-a0b3a8efe2be,,31/08/2023 20:32,31/08/2023 20:36,31-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
168dc63f-c5c1-43b4-b44c-f14a645faa2e,Inbound,Returns,Reverse Pickup Enquiry,,82f98df7-6786-4917-bd3a-e8a32ad85610,,31/08/2023 20:25,31/08/2023 21:55,31-Aug-23,,,,,Jessica Cook,Ethan Tan,Michael Lee,>90,Evening,5
0ed808fd-f723-4092-9060-d94b9086411a,Inbound,Order Related,Order status enquiry,Provide Delivery Agent Number After Reached at Destination or Hub ,bd34a5e0-1c85-4334-8128-05724fc8a319,26/08/2023 05:02,31/08/2023 11:12,31/08/2023 11:13,31-Aug-23,MORADABAD,Electronics,28500,,Jeremy Little,Austin Johnson,William Kim,On Job Training,Morning,5
174738e1-e8c8-4cec-bf2e-7f0cf5fa8f87,Inbound,Returns,Return request, .,503e9c1e-9152-4a8c-9076-18f7831a7c64,17/08/2023 11:50,31/08/2023 11:22,31/08/2023 11:24,31-Aug-23,PATNA,LifeStyle,299,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,5
6037814d-e64a-4003-9252-55670bc7e6cf,Inbound,Feedback,UnProfessional Behaviour,,efc51a7c-9f27-4d3c-8457-59c657afdff7,,31/08/2023 11:53,31/08/2023 11:55,31-Aug-23,,,,,Lisa Osborne,Wyatt Kim,Michael Lee,61-90,Afternoon,5
bb4fe99e-ac13-4d88-be21-b5650061555f,Inbound,Returns,Reverse Pickup Enquiry,,57a908d1-612e-455a-a220-dac1be4e78e8,,31/08/2023 17:50,31/08/2023 19:17,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
4c7cf45b-8027-4c22-9b84-97d4708f47a5,Inbound,Refund Related,Refund Enquiry,Nthng,ba1730bc-cb9a-4349-8f43-ee99e0ed5922,,31/08/2023 18:06,31/08/2023 18:08,31-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
153f93ab-d162-4dd2-ac29-28c26f06da43,Outcall,Returns,Return request,,184b8108-463f-4396-8d09-e400390b575c,,31/08/2023 14:24,31/08/2023 14:26,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
99b6140e-9a1e-461e-9b39-9fd5f399558b,Inbound,Order Related,Delayed,Not avare ,d12990ea-e012-4228-a07a-b1925d4ac928,,31/08/2023 22:38,31/08/2023 22:46,31-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
15bbb9ea-20c6-4c1e-ae9d-b74a67cd82e6,Email,Others,Call disconnected,,81031835-c363-4b42-8ade-639969d3cb88,20/08/2023 09:11,30/08/2023 19:31,31/08/2023 01:45,31-Aug-23,BANGALORE,Books & General merchandise,159,,Brandon Goodwin,Ethan Tan,Michael Lee,>90,Evening,5
abcee96e-6a3c-45bc-af02-2042e6b19714,Outcall,Returns,Wrong,,58a3934f-662f-4570-8568-b023cee66f70,,31/08/2023 13:18,31/08/2023 13:23,31-Aug-23,,,,,Anthony Shaffer,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
72d9b874-f625-49d8-b50b-7c4b22ba6453,Inbound,Payments related,Payment related Queries,,ee4b4930-83b9-4d37-b8ad-8de806174d6e,,31/08/2023 10:22,31/08/2023 10:32,31-Aug-23,,,,,Luis Bell,Austin Johnson,Michael Lee,0-30,Morning,4
5a1e001a-a68c-47bb-a54f-642d52e5626e,Outcall,Feedback,UnProfessional Behaviour,,d96d49b5-856d-40b8-8d46-d8dbf48896d4,,31/08/2023 14:39,31/08/2023 15:11,31-Aug-23,,,,,Jamie Butler,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
99fc2e2e-361c-42d9-8440-45d6d4b209c0,Inbound,Feedback,UnProfessional Behaviour,,8bc55063-d69f-4f2a-ae3d-89c0053003e0,,31/08/2023 18:14,31/08/2023 22:59,31-Aug-23,,,,,William Munoz,Zoe Yamamoto,Emily Chen,>90,Split,5
64633ace-03d0-4566-94ad-97db5dabfc89,Outcall,Order Related,Customer Requested Modifications,,aea6e2fc-c2ef-41bb-a116-0cd132b041cb,,31/08/2023 23:22,31/08/2023 23:24,31-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
680327c2-18ce-40fe-b5b9-cdcf9b7b2a2c,Inbound,Order Related,Delayed,,08876281-1de3-4cbe-8bf8-7814c8eb71c2,16/08/2023 22:28,31/08/2023 14:01,31/08/2023 14:05,31-Aug-23,JHANSI,LifeStyle,200,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,5
4eb6d8e3-db33-440d-ba82-a751ce7b7796,Inbound,Order Related,Order status enquiry,Good ,83aa9026-7f8e-4a95-8d43-ceb81e394f67,24/08/2023 19:02,31/08/2023 13:15,31/08/2023 13:15,31-Aug-23,KISHANGANJ,Mobile,9999,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
0a9fa5d8-1bfa-45e2-b5c8-5a0ebd4342ac,Inbound,Returns,Return request,I want to return my product ,cd1cce51-27e1-4797-8052-74bfd04df911,,31/08/2023 16:47,31/08/2023 16:52,31-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
c7f9404c-b829-46f6-9445-468afab45ee6,Inbound,Shopzilla Related,General Enquiry,,7bc0cfe1-61f0-465f-ac30-39b153e349bb,,31/08/2023 23:44,31/08/2023 23:45,31-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
8ac14cb7-df0f-4a7b-bb4c-4e2fd7f87c87,Inbound,Order Related,Delayed,,35ee4d84-4a58-42ac-9e4e-ecb7d2671736,,31/08/2023 08:14,31/08/2023 08:20,31-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,4
63eec573-8043-4d18-a412-330fa6a2b3b9,Inbound,Returns,Reverse Pickup Enquiry,,b147ad67-8629-443a-882c-b8d846f76d19,,31/08/2023 15:46,31/08/2023 15:48,31-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,1
222e6a33-e466-4bf0-aab3-89ef3f9068b2,Inbound,Cancellation,Not Needed,"As per our conversation ,I have raised two queries 1) regarding the product deliverd and the reason I haven't received and returned back due to warranty not in line with specifications given as per product in Shopzilla2)I have availed credit card no cost emi options to avail this product,I ve been intimated that the my amount will be refunded in next 24   glad if this happens in time without any follow up from my end. ",54501454-379c-4b84-b1fa-d5a13399dc0a,,31/08/2023 15:59,31/08/2023 16:01,31-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
2baf76cc-9f9c-447a-aec6-cfef3f13ff0c,Inbound,Order Related,Installation/demo,,d5d34db9-df4b-4bfe-bcc6-7fda0933e25c,,31/08/2023 19:33,31/08/2023 19:55,31-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
acfa4bf6-6ef2-4396-a207-dff022fa0ec3,Inbound,Returns,Return request,please do not loot money,57988009-bb33-4646-ac39-4ca1f7ed3791,,31/08/2023 19:35,31/08/2023 19:39,31-Aug-23,,,,,Brittany Nunez,Emily Yamashita,John Smith,61-90,Evening,1
65cb9204-35b8-421e-86e3-1a0369945159,Outcall,Order Related,Order status enquiry,,be14e74c-fcf8-458c-af9a-2fcaf9bc2ad3,,31/08/2023 20:57,31/08/2023 20:58,31-Aug-23,,,,,Janet Shea,Emma Park,Olivia Tan,>90,Morning,5
bf810a89-57a5-45fa-b762-796952030b82,Inbound,Returns,Reverse Pickup Enquiry,,9c5abb7e-a61e-4415-81d8-d2db96a909fc,02/07/2023 22:16,31/08/2023 11:43,31/08/2023 11:46,31-Aug-23,MANDI,Electronics,369,,Amy Vazquez,Elijah Yamaguchi,Michael Lee,>90,Night,2
feb96cce-8ceb-4d1e-85bb-1d35ebaa6a02,Inbound,Refund Related,Refund Related Issues,,62fa918c-4fb0-46eb-ab6a-c8ab25cf3ebf,11/08/2023 19:04,31/08/2023 18:23,31/08/2023 18:25,31-Aug-23,NIZAMABAD,Electronics,1999,,Teresa George,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
fc0a2bd1-1d66-488a-8cd6-7b9b9f840d89,Inbound,Returns,Return request,,287d0c8a-4e47-4bee-8b2d-7ba84231eca8,25/08/2023 10:05,31/08/2023 10:08,31/08/2023 10:13,31-Aug-23,MEDAK,Electronics,999,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
7b48c0a2-2b0e-442f-9847-da942438d1bb,Inbound,Product Queries,Product Specific Information,Yes,3c81f6ab-8dbe-42ad-84fd-c2d05d5e512b,,31/08/2023 19:42,31/08/2023 19:43,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
53db9b88-2a1e-4832-9c9e-07f7e99e012a,Inbound,Order Related,Order status enquiry,,1ed099c8-89eb-4844-b3c4-655eff10527b,,31/08/2023 16:23,31/08/2023 16:24,31-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
10cf2466-7818-4e05-99ac-869de6e8bc25,Inbound,Returns,Fraudulent User,,84220111-34aa-4358-ac61-f729c378abbb,,31/08/2023 17:49,31/08/2023 17:52,31-Aug-23,,,,,Daniel Jones,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
ad50b74b-c517-4155-a702-e857fff951ce,Inbound,Order Related,Customer Requested Modifications,,9b5c5645-db27-42d2-b50e-1242d221ebbe,,31/08/2023 19:42,31/08/2023 19:46,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
71b22ec8-6d3f-4909-976e-5b92eb089ce4,Inbound,Order Related,Seller Cancelled Order,,9a951bb9-6643-47e2-ba20-e487e05ef0a5,,30/08/2023 05:31,31/08/2023 06:14,31-Aug-23,,,,,Anthony Kerr,Emma Park,John Smith,>90,Morning,1
345c48a8-2985-482c-90c9-1ffb5251c238,Inbound,Order Related,Order status enquiry,,758dffe5-be2f-4c92-8987-ee519c929df2,,31/08/2023 14:47,31/08/2023 14:49,31-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
fd9e2b97-13b6-4621-84b7-248ace5babfb,Outcall,Product Queries,Product Specific Information,,803b64e9-87dd-45ff-946c-a623f650d53b,,31/08/2023 01:28,31/08/2023 01:31,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
e1ba3396-4a60-456c-9fae-4465ee12a631,Inbound,Order Related,Order status enquiry,,1945ace1-6afa-4d34-accc-f1c66017e434,,31/08/2023 09:23,31/08/2023 09:24,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
ca8b947b-59e9-4d00-8ca8-a5ad6b1e2ff3,Inbound,Returns,Return request,A,a41ba12c-f092-49ca-9918-b8425d2210c5,,31/08/2023 19:23,31/08/2023 19:24,31-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
b10d94bc-3407-4368-9ae8-bcbafd2361ca,Inbound,Returns,Fraudulent User,good ,ca006ad6-641b-44d1-b562-9260d3626546,,31/08/2023 21:02,31/08/2023 21:03,31-Aug-23,,,,,Garrett Parker,Wyatt Kim,Michael Lee,>90,Evening,5
1719142d-4d80-4a9f-99f3-762fda3fd5b8,Inbound,Feedback,UnProfessional Behaviour,,4a6eca4f-1dcb-45d1-9c2e-d32aea9c091f,20/07/2023 17:11,31/08/2023 16:36,31/08/2023 16:46,31-Aug-23,AHMEDABAD,Home,1049,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
88d573f3-afed-484e-a0d8-8ebf3b9adcd6,Inbound,Refund Related,Refund Enquiry,Very good thanks ,cfd6e52c-c8b7-4088-abc6-68e9dc1d75ec,,31/08/2023 15:13,31/08/2023 15:18,31-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
9540b74c-da02-4e00-a0a7-dfd4244e595c,Inbound,Returns,Service Centres Related,,45f510c7-86cc-4696-89d1-821243d0bdfc,,31/08/2023 10:12,31/08/2023 10:12,31-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
88508488-aaf0-4c63-9115-b7b992594797,Inbound,Shopzilla Related,General Enquiry,Support me by clearing issue with Shopzilla pay later,12dee271-9a3c-4dc8-b6c7-346254de9920,,31/08/2023 10:08,31/08/2023 10:13,31-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,4
7ce43318-ba97-4f0f-9873-63e133ef3517,Inbound,Order Related,Order status enquiry,Yes ,37c71031-5986-4821-81a4-64db5ea20e1b,,31/08/2023 10:36,31/08/2023 10:36,31-Aug-23,,,,,Kimberly Smith,Zoe Yamamoto,William Kim,On Job Training,Morning,4
62a2d5f7-9e07-4335-bb00-36c465657073,Inbound,Order Related,Order status enquiry,,6cade657-0f23-4a83-8354-e786bcd7840e,,31/08/2023 16:51,31/08/2023 17:19,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
98ebe8d7-f79a-4ccf-9047-302b3d2dc3c3,Inbound,Order Related,Delayed,Please improve delivery service within time,e0f856ad-459a-4647-b239-b40aa46c75df,,31/08/2023 11:15,31/08/2023 11:16,31-Aug-23,,,,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,5
725636c5-77de-4616-83e3-a679cf648a20,Inbound,Returns,Return request,,250b8535-2724-4366-ad74-471edbbcf9b2,,31/08/2023 09:28,31/08/2023 09:33,31-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
49420c22-3409-4ad9-bc74-72a94daca8b7,Inbound,Returns,Return request,,124bedf9-9931-4d0f-817c-44e7d440f199,,31/08/2023 12:04,31/08/2023 17:39,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
f4181a5c-5470-4cb7-b06c-c77c6df353fb,Inbound,Returns,Exchange / Replacement,,8a6afcca-85c8-4ed7-8ff1-a2fb0fa5fd6f,,31/08/2023 11:06,31/08/2023 22:30,31-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c8bd8e50-3b71-4373-985d-b8d05fa9cb05,Outcall,Returns,Return request,,e6322ac8-da1a-4130-9864-d06cf2328d10,,31/08/2023 18:03,31/08/2023 20:39,31-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
ecdf612b-56b0-49dc-b72d-54965e896870,Inbound,Product Queries,Product Specific Information,Plz give my redemcode,0a20a692-df0b-4dd6-90b8-f08948323891,,31/08/2023 21:21,31/08/2023 21:31,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
d4ac6c41-6256-4743-9e1f-751aa1cabf5f,Outcall,Order Related,Order status enquiry,A,670f3702-0e1b-4561-a12b-6747be6f894e,11/08/2023 12:48,30/08/2023 20:40,31/08/2023 04:14,31-Aug-23,ALWAR,Books & General merchandise,926,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,1
22f5ee82-3eda-4ca7-94bb-9747217cf01d,Inbound,Shopzilla Related,General Enquiry,"Associates was not at all helpful,interms of service neither attentive, seems like associates was sleeping while talking to CX. Very bad experience.",866d89c7-2ecd-4cd7-8d37-d9ff81df689d,,31/08/2023 00:26,31/08/2023 00:28,31-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,1
ce3c13c2-cc2d-4243-9ffa-887517b7236d,Inbound,Shopzilla Related,Shopzila Premium Related,,f848cf54-2ad0-451f-94f6-6513d80769ff,,31/08/2023 16:32,31/08/2023 16:34,31-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,4
6c339807-f240-420e-b4bb-0b6a082b0fcd,Inbound,Returns,Reverse Pickup Enquiry,No,68e39d18-a89f-4f5f-8af8-70f045e19d69,,31/08/2023 18:46,31/08/2023 18:46,31-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
5f311f87-7fb2-4f4d-a05e-15fe980d1cae,Email,Order Related,Delayed,,73911f34-70f9-451c-96db-ccc769944d48,20/08/2023 19:55,30/08/2023 11:03,31/08/2023 21:59,31-Aug-23,PUNE,GiftCard,5300,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
df8ebcb9-86d7-407e-a897-2b9679af14c3,Inbound,Returns,Reverse Pickup Enquiry,,7c9fdf33-846c-409c-a5a2-011cec9b1c30,,31/08/2023 21:24,31/08/2023 21:42,31-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
9de6ab85-bea6-4521-98a7-05923a633ff4,Inbound,Shopzilla Related,Signup Issues,,bf8b5a21-7c57-499f-96dc-9d546616b7cb,,31/08/2023 22:05,31/08/2023 22:11,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,4
2c705474-95a3-4ffa-ba70-4560a3e90510,Inbound,Returns,Reverse Pickup Enquiry,,aba9c3ed-6707-4328-b8cd-d08e5da874f7,,31/08/2023 22:58,31/08/2023 23:18,31-Aug-23,,,,,Sarah Watts,Logan Lee,Jennifer Nguyen,On Job Training,Evening,4
a2776055-8b6e-4ac6-a942-5cfad1f74ad4,Inbound,Order Related,Order status enquiry,Nothing else,79ea4ded-df16-4b25-9468-da24ac9c84c1,,31/08/2023 15:59,31/08/2023 15:59,31-Aug-23,,,,,Dawn Porter,Jacob Sato,Jennifer Nguyen,On Job Training,Evening,5
2ed6c101-34dd-4186-8096-6ef48ef315fc,Inbound,Returns,Fraudulent User,,563b94d2-36d8-475a-ad30-e0626c022cb1,,31/08/2023 12:35,31/08/2023 13:05,31-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,1
5a83b63c-1bf2-4608-aa02-d8c4dd9832ba,Inbound,Returns,Reverse Pickup Enquiry,Very Very Good ????,7a5b6b0a-dfea-4abd-b9fb-fa7c3d3aa6e8,,31/08/2023 08:55,31/08/2023 08:58,31-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
54c47e2a-a7d6-4706-85d1-3834495bd5d2,Email,Returns,Reverse Pickup Enquiry,,1cc6205c-725b-46c3-b6d0-fc678e857570,12/08/2023 23:38,31/08/2023 12:37,31/08/2023 13:26,31-Aug-23,MUZAFFARPUR,LifeStyle,493,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
3ce2f7d1-51e8-4936-a40d-d3bcb35ada42,Outcall,Returns,Wrong,,cecb4113-37ef-4288-b7ea-090c1ebe9ede,,31/08/2023 11:42,31/08/2023 13:59,31-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
c6ec2fde-2382-404f-8cc8-d79d698d5eec,Inbound,Returns,Reverse Pickup Enquiry,Chat instead of calls,e7723e9e-11fd-46ae-97e5-4bea728e99fc,,31/08/2023 11:17,31/08/2023 11:24,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
26e34c57-661d-49fc-ae9e-573bbc4b8bf7,Inbound,Returns,Return request,All Clear,29193080-575b-4696-941c-3a47590e9e79,,31/08/2023 19:09,31/08/2023 19:12,31-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
88b1189a-8aba-4a51-82b2-3c0368b997e8,Inbound,Order Related,Delayed,Bahut badhiya veri good,67807948-50d9-451e-89aa-1c2222b3964e,,31/08/2023 09:47,31/08/2023 09:49,31-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
3ac5dbdf-9591-41d7-94d5-f0a7098d1b52,Outcall,Returns,Reverse Pickup Enquiry,,8e8f0d1e-1bd1-4ac9-959a-e869927127de,,31/08/2023 10:52,31/08/2023 10:55,31-Aug-23,,,,,Jason Park,Harper Wong,William Kim,On Job Training,Evening,5
1280b428-8c8f-4bd4-b8c5-81e8c7579fd6,Inbound,Returns,Return request,,20506681-a353-454e-a952-a778bd9afbd0,20/08/2023 09:20,31/08/2023 13:39,31/08/2023 13:49,31-Aug-23,BHIWANI,Home Appliences,2474,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
cfcfa47f-09be-4cd8-b148-8c0785195628,Inbound,Order Related,General Enquiry,,01e7d234-75e6-4622-9c93-f5d1c87e28af,,31/08/2023 16:50,31/08/2023 16:53,31-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,5
d7344d43-8108-43e1-a735-8e9d81ba7fb3,Inbound,Returns,Return request,Good job,2ce5b0fd-d3a1-414a-90cd-2556d57155ce,,31/08/2023 07:59,31/08/2023 08:05,31-Aug-23,,,,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
b29b7571-e37d-41b0-958e-47f2af57f094,Inbound,Order Related,Installation/demo,Very good,177700d9-4e8a-4b22-99db-81e841bbcc0a,,31/08/2023 22:37,31/08/2023 22:42,31-Aug-23,,,,,Mary Hopkins,Zoe Yamamoto,John Smith,>90,Afternoon,5
c6b219ce-2bbb-40f4-8e91-11ee7c508c1f,Inbound,Returns,Return request,Happy to use the device,7c4da6c2-0a90-472d-baec-7be44b209fb4,26/08/2023 22:51,28/08/2023 21:22,31/08/2023 06:14,31-Aug-23,KOLKATA,Electronics,999,,Wanda Kelly,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
52387e1e-1106-4b5d-94c3-e7e6e1a95993,Inbound,Order Related,Priority delivery,,e1f5046d-0f19-4eb0-8ddd-814ca1d473c6,,31/08/2023 10:29,31/08/2023 10:30,31-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
d5b73cf0-60df-4f76-b2b3-5d635abf6de9,Inbound,Returns,Reverse Pickup Enquiry,I m satisfied with customer support,d77f9114-2fb7-4e1a-a6d1-8c8d2a9a043c,,31/08/2023 15:03,31/08/2023 15:31,31-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
a85eb346-df9b-403d-ac79-c54835e9875e,Inbound,Payments related,Payment related Queries,Ok,08c69f87-ddef-4683-9e91-bf1f4ab9c6ba,,31/08/2023 09:57,31/08/2023 10:43,31-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
2fa863d0-87ba-4467-a682-247aa253a639,Inbound,Order Related,Order status enquiry,,7cc853d1-56db-413c-993d-013a8d2e9937,,31/08/2023 20:24,31/08/2023 20:51,31-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
78b911ed-9500-430a-bcb3-e73c460d4b63,Inbound,Order Related,Delayed,,46be05ec-ab7b-4e5c-92b0-8b7bcab0421e,23/08/2023 23:45,31/08/2023 21:10,31/08/2023 21:11,31-Aug-23,MORADABAD,LifeStyle,295,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,5
11eacbfa-0720-484c-b4c1-eaa10fa7b9f5,Outcall,Shopzilla Related,General Enquiry,,c38e3be4-e5d3-48cd-bac6-6542dcd0324b,,31/08/2023 11:31,31/08/2023 11:34,31-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
fed8d678-54fa-461e-924c-732737c23d7e,Inbound,Returns,Fraudulent User,,3e0ff86f-6a1c-477a-bf5c-fe912ae36b89,,31/08/2023 16:45,31/08/2023 16:56,31-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
fa165560-dc93-4bb3-b5ee-75ca8d69bd70,Inbound,Returns,Reverse Pickup Enquiry,,5f5dfadb-5b20-48b4-93bb-8735bff98fe4,,31/08/2023 09:39,31/08/2023 09:40,31-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
17085e2e-a1b2-468f-8c41-def708c0e4c4,Inbound,Refund Related,Refund Enquiry,,e5716b57-10b4-4b45-a1fc-dd09a99700dd,,31/08/2023 16:50,31/08/2023 16:57,31-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,5
2160e6c6-2860-4b0a-8df8-fa5f49f15c8b,Inbound,Returns,Return request,,1f002a5f-b829-412f-9eb2-9c106ecde4e3,,31/08/2023 18:04,31/08/2023 18:05,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
4d8d495d-89d6-48ea-bbd1-7646444d2ec2,Inbound,Returns,Return request,,ade67fc6-cf8f-49d2-a230-eeeae5deecdf,12/08/2023 00:28,31/08/2023 07:17,31/08/2023 13:55,31-Aug-23,BABRALA,LifeStyle,1069,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,4
954e9845-649f-4b1d-b4a2-0c5b6f2d2811,Inbound,Returns,Reverse Pickup Enquiry,,7492b7af-86ee-4491-b787-2f7599f8a87a,,31/08/2023 00:08,31/08/2023 00:43,31-Aug-23,,,,,Victoria Butler,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
3fdc3fd3-9389-4983-acbc-0c47a4fde230,Inbound,Returns,Reverse Pickup Enquiry,Very bad,6849260d-cd78-44dd-b610-4707c117a68c,,31/08/2023 11:27,31/08/2023 12:30,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
ef42ad28-0d4a-4893-9f19-579b73ecf693,Inbound,Order Related,Installation/demo,,a48cb7ab-1c29-4ece-8a15-8565fe58b8a0,,31/08/2023 19:27,31/08/2023 19:34,31-Aug-23,,,,,Olivia Villa,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
686a8f7e-f5fd-4bfc-bf96-fba3560d9cd4,Inbound,Feedback,UnProfessional Behaviour,,3b7ee365-e20f-4be5-adae-0761376015c6,,31/08/2023 21:26,31/08/2023 21:30,31-Aug-23,,,,,Patrick Shelton,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
3093ccd0-c1a3-440e-8cd9-445344796457,Inbound,Order Related,Delayed,,a91a609c-9d13-4fc7-80a8-cf9eaa9b669d,,31/08/2023 09:17,31/08/2023 09:18,31-Aug-23,,,,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
0d3aa295-ebd3-4252-8554-ab4088a2d291,Inbound,Order Related,Order status enquiry,Good,c104bafc-37d1-4fbf-9eb3-abd0b74194be,,31/08/2023 14:36,31/08/2023 14:41,31-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
752cdba8-efcf-4acf-9679-deae8853e12d,Inbound,Order Related,Order status enquiry,,d31aef02-ac38-4ae5-89d2-1a6ab0d45664,24/08/2023 17:09,31/08/2023 14:15,31/08/2023 14:19,31-Aug-23,SIBSAGAR,Books & General merchandise,9050,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,5
469cf146-1876-4277-b777-b6d8f956c608,Inbound,Order Related,Delayed,,a9ee5b77-df11-4a16-9df6-62f65a080cfa,26/08/2023 16:28,31/08/2023 10:33,31/08/2023 10:34,31-Aug-23,VARANASI,Books & General merchandise,565,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
87d84bc9-c529-428b-8f1d-01af1617029e,Inbound,Order Related,Order status enquiry,Good ,84f2b989-c054-429c-889f-bd439693a97a,,31/08/2023 08:34,31/08/2023 08:40,31-Aug-23,,,,,Kathy Stevenson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
eb1b7d74-b3ca-4ee8-92df-e67c27a498bd,Inbound,Product Queries,Product Specific Information,"Please I don't want open box delivery on the clothes I order. Before giving such facilities to the customers, please do a survey or give an option to the customer whether they want such policies or not.I am extremely unhappy with open box delivery on clothing.",5d835f73-6f16-4748-9e5f-86f7fadfde8e,,31/08/2023 11:51,31/08/2023 11:52,31-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
cb7b0706-afa9-4e59-a0bf-93e66020510a,Inbound,Returns,Reverse Pickup Enquiry,,a5787137-97f3-4b80-b0f2-df33b41a4b8f,,31/08/2023 12:38,31/08/2023 12:41,31-Aug-23,,,,,Belinda Landry,Zoe Yamamoto,William Kim,On Job Training,Morning,5
25b3fa32-5cef-4c96-85e2-850734a53cd0,Inbound,Payments related,Online Payment Issues,,b69af0d3-d7db-4ca9-9e01-e4e994ca3b9e,,31/08/2023 14:35,31/08/2023 14:39,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a660a8d4-15d4-4962-b067-0c32712cf2ec,Inbound,Order Related,Customer Requested Modifications,,ca18cd7c-8d65-419c-9cd1-aa224b47f2fe,,31/08/2023 23:07,31/08/2023 23:08,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
4e9beb06-696a-42ab-b507-a153a5a9cd88,Inbound,Shopzilla Related,Shopzilla Rewards,,0452cc92-55c2-43c4-aefe-1293e72a1e13,,31/08/2023 21:44,31/08/2023 21:44,31-Aug-23,,,,,Angela Harris,Olivia Suzuki,Jennifer Nguyen,On Job Training,Evening,5
d6ad381f-6868-4cc1-a3e7-e4a6e2682c7a,Inbound,Order Related,Order status enquiry,Order No please ,4b4e042a-751c-4a40-96ee-731668b6eaac,,31/08/2023 00:05,31/08/2023 01:27,31-Aug-23,,,,,Thomas Hayes,William Park,Jennifer Nguyen,On Job Training,Morning,5
55414d3d-a574-4e58-9098-e8e3a8a1a47c,Outcall,Returns,Return request,Need improve quality system ,83a77286-549c-4c02-a5fc-63e59c9ab7a4,20/08/2023 15:16,30/08/2023 15:51,31/08/2023 04:42,31-Aug-23,AURANGABAD,Electronics,999,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
5aed69b1-8615-408c-843b-f1770816cf63,Inbound,Payments related,Online Payment Issues,Good stuff ,3a5a295c-cc03-4bdd-8f54-7851fa02a772,,31/08/2023 11:55,31/08/2023 12:26,31-Aug-23,,,,,Pamela Stevens,Jackson Park,John Smith,>90,Morning,5
117ce1e3-b309-4dbe-821d-eb34674d1065,Inbound,Returns,Wrong,,5d7b2c94-3336-430f-981f-a3ba6a686a19,,31/08/2023 15:56,31/08/2023 16:01,31-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
411f498c-35c9-4bd6-b8a2-56d9b1511eac,Inbound,Order Related,Order status enquiry,Good,ae42a8ab-448e-46f8-a644-f995a2f87e9a,24/08/2023 12:11,27/08/2023 20:55,31/08/2023 07:24,31-Aug-23,AGRA,Mobile,19999,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
453b7013-28d5-4866-8a05-2bf9bc37c1cc,Inbound,Order Related,Delayed,,7eca482d-ddc4-46f8-be72-c8d873658fa8,22/08/2023 08:43,31/08/2023 07:34,31/08/2023 08:57,31-Aug-23,JALANDHAR,LifeStyle,469,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
47eae35e-0723-47d1-aa72-3ad8d76a4689,Inbound,Shopzilla Related,General Enquiry,,2e359083-ab18-4210-8eae-7d38318a2e98,,31/08/2023 16:59,31/08/2023 17:01,31-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
7561a505-d136-42c1-82da-ceb4ec1a7147,Email,Returns,Reverse Pickup Enquiry,,d3ee653a-df95-4b35-b156-7819b292be10,,31/08/2023 23:06,31/08/2023 23:07,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
ba9cee39-5b71-43fa-86b6-bbbd0fdb933f,Outcall,Returns,Reverse Pickup Enquiry,Nice,99607328-6286-4069-8280-c9740e17f7e4,,31/08/2023 21:08,31/08/2023 21:31,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
f097a681-c9fe-4498-83c2-da0aac0d49c1,Inbound,Returns,Wrong,,e4c37d39-6ef4-4540-ba39-b6f16a5d236a,,31/08/2023 16:11,31/08/2023 16:13,31-Aug-23,,,,,Jessica Kelly,Landon Tanaka,Emily Chen,>90,Split,5
847c57b2-1079-4cee-b8d2-017eda935317,Inbound,Shopzilla Related,Signup Issues,Very good,e86c25a8-32b2-47bd-8356-fa1ba0001767,,31/08/2023 14:36,31/08/2023 14:49,31-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
86325f0d-6800-4dc1-b569-f507da545296,Inbound,Offers & Cashback,Instant discount,,dab2e6d6-a6f9-49a1-835e-b5dbd2bbaac7,,31/08/2023 10:29,31/08/2023 10:32,31-Aug-23,,,,,Haley White,Harper Wong,William Kim,On Job Training,Evening,5
d3eacb5b-0020-4bfe-a030-b647ed749e65,Inbound,Feedback,UnProfessional Behaviour,,d1b0eabb-e507-47c8-876e-8e163d56c422,,31/08/2023 14:30,31/08/2023 14:34,31-Aug-23,,,,,Anna Brown,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
562d2871-efa0-480c-8ba8-2b830b6ba10e,Outcall,Returns,Exchange / Replacement,No feedback ,579e4ee2-64a8-4951-b958-6004e25b03e2,,31/08/2023 22:45,31/08/2023 22:47,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
be4625fb-cecf-40be-86de-4cb46ebfeb4e,Inbound,Returns,Missing,,38d403a0-ce80-4ff9-94cf-cd610947dd10,,30/08/2023 22:50,31/08/2023 01:21,31-Aug-23,,,,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,3
15af790a-8803-4bbc-8c48-3029ac0db191,Inbound,Shopzilla Related,General Enquiry,,4c9cbc29-f4ed-42c1-8a60-23d781d4f5d1,,31/08/2023 08:12,31/08/2023 08:14,31-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
77dfaf78-e91e-47bf-87dc-197744398776,Inbound,Order Related,Delayed,,2122f671-05be-40ed-af65-2ed7eca88022,,31/08/2023 11:47,31/08/2023 11:50,31-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
2063cde5-9d6b-466a-a6d8-22cc2bcf6786,Outcall,Shopzilla Related,Shopzila Premium Related,,c2e7f677-ff0e-4deb-9c68-f7ae39e7b435,,31/08/2023 20:36,31/08/2023 20:37,31-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
844f9446-2a62-49a8-8939-91a2637a1b9a,Inbound,Returns,Wrong,,1716b26b-f548-4514-a3be-3da8ab6b5d92,,31/08/2023 20:55,31/08/2023 20:57,31-Aug-23,,,,,Shannon Reyes,Ava Wong,William Kim,On Job Training,Evening,5
63f80143-e763-4ea3-88ae-10cadd6b1ecd,Inbound,Refund Related,Refund Enquiry,,22bd43b7-b6cb-4de1-a907-28c8dec72def,,31/08/2023 02:05,31/08/2023 02:06,31-Aug-23,,,,,Juan Snyder,Landon Tanaka,John Smith,>90,Morning,5
a7ec36c7-9f2c-44f6-a64b-1321ed69ddce,Inbound,Feedback,UnProfessional Behaviour,Ok,510820ee-d616-43f1-9741-35bec5f79d6a,,31/08/2023 15:54,31/08/2023 15:56,31-Aug-23,,,,,Angie Jackson,Ava Wong,William Kim,On Job Training,Evening,4
8fba6c0e-405f-416c-9f6b-2b5dd6b43291,Inbound,Order Related,Order status enquiry,,6a1adc67-d17d-404c-b661-242b324d0d8c,,31/08/2023 08:04,31/08/2023 08:05,31-Aug-23,,,,,Blake Davis,Amelia Tanaka,Michael Lee,31-60,Evening,5
2333277b-bbd2-4b4e-97ea-1d3837d4ba37,Outcall,Returns,Wrong,Good,cfc02169-6802-4564-9c5c-8373f8eae152,,31/08/2023 06:29,31/08/2023 06:48,31-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,5
d9bedc41-da5b-4538-ad1a-9b6b84682af7,Inbound,Returns,Wrong,Nice,e4885c5f-8ffe-4254-9878-72139bcaf79e,,31/08/2023 13:38,31/08/2023 17:14,31-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
edec9a66-9938-49a9-bd00-ee8db538c363,Inbound,Refund Related,Refund Enquiry,Very good Shopzilla AAP..,6c787722-0877-45d9-ba94-7301eda30a3e,16/08/2023 20:55,31/08/2023 06:29,31/08/2023 06:39,31-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,1199,,Luis Werner,Brayden Wong,John Smith,>90,Morning,5
816853ee-5a96-45da-898b-b475f594ff7f,Inbound,Returns,Return request,,7c5d9d1b-a47c-4d8f-aee8-25ce4aaea43d,,31/08/2023 09:50,31/08/2023 09:51,31-Aug-23,,,,,Anthony Taylor,Emma Park,John Smith,31-60,Morning,5
595bb5e3-219d-4307-9f04-c56d0a07a6ab,Inbound,Refund Related,Refund Related Issues,good,5ea4945e-8934-4f9d-ba0b-970381f7b870,,31/08/2023 10:30,31/08/2023 10:39,31-Aug-23,,,,,Brian Wilson PhD,Emma Park,John Smith,31-60,Morning,5
c60463cb-35fb-489f-aba5-1cb2a6b0146b,Inbound,Returns,Reverse Pickup Enquiry,,7168fde4-0d38-4381-afb2-3f7c7f5e5af9,,31/08/2023 11:42,31/08/2023 11:44,31-Aug-23,,,,,Kathryn Jones,Ethan Nakamura,Emily Chen,0-30,Evening,5
524aceea-75aa-40b1-90af-231af2b70710,Inbound,Order Related,Order status enquiry,,63352a84-fa5a-48b3-a724-2ba470aa2528,,31/08/2023 16:00,31/08/2023 22:43,31-Aug-23,,,,,Joshua Day,Emily Yamashita,Olivia Tan,>90,Morning,5
2adb7651-c900-43b9-a539-d8f1d64df3c5,Inbound,Order Related,Order status enquiry,Sir apse muze koi dikkat nhi hai but apka custmer care ka muze kuch bhi solution  ,3af034d2-a0ac-4693-8d2f-4c21901ef4e1,12/08/2023 06:49,31/08/2023 20:46,31/08/2023 21:17,31-Aug-23,SRINAGAR,LifeStyle,999,505,John Jones,Aiden Patel,John Smith,>90,Morning,4
5658f83e-83e5-4aa1-9865-d35d901ef6e9,Inbound,Order Related,Delayed,,8cdb3a30-a5d1-449e-94c9-bf52426814d0,,31/08/2023 14:58,31/08/2023 15:25,31-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
646b34eb-ad93-4bb0-b40f-874fa0892ddd,Inbound,Product Queries,Product Specific Information,,e542de26-dcdb-4b53-a9c5-57ebbb281cf7,,31/08/2023 10:32,31/08/2023 10:33,31-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
0ee0b36c-e428-4d54-a2bf-12102b4fdd2f,Inbound,Cancellation,Return cancellation,,c0e3de08-2df5-4b09-ac98-e474b574530e,,31/08/2023 18:27,31/08/2023 20:24,31-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
db296ff8-e871-4512-bbaf-a5a0ba59b226,Email,Order Related,Unable to track,,b291f7b0-c7c6-4015-9180-3f5cd9f175ba,,31/08/2023 11:41,31/08/2023 13:12,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,3
0475c8b1-a0b3-4701-bef2-7df239ec9399,Inbound,Returns,Fraudulent User,Shopzilla service best,57f615ec-1d8a-4aa7-a925-4e29deb903aa,,31/08/2023 13:44,31/08/2023 14:01,31-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
eb1e7f55-392b-4cbd-a871-021895919474,Inbound,Returns,Reverse Pickup Enquiry,,5fd251f7-671b-4478-9c27-67c7f7a3754d,04/08/2023 16:43,31/08/2023 08:23,31/08/2023 09:09,31-Aug-23,AHMEDABAD,Home,532,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,2
f3653935-51cd-49b0-9bcf-c2c340181a7a,Inbound,Order Related,Order status enquiry,,b664f2f0-09ea-4af3-b997-4208f908a045,,31/08/2023 17:26,31/08/2023 18:04,31-Aug-23,,,,,Carla Anderson,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
0d59b389-018b-416a-8ab4-4900fe774dc4,Inbound,Returns,Reverse Pickup Enquiry,"You have not resolved my issue,its been more than 12 days.. I've been given fake promises and hope that my return would be approved but still nothing. The customer care constantly lied to me. ",c91409b8-e814-44e2-b74f-08cc69b89a5e,05/08/2023 22:43,28/08/2023 22:33,31/08/2023 16:14,31-Aug-23,NEW DELHI,Furniture,3749,,Christina Chavez,Carter Park,Michael Lee,>90,Evening,1
d4b64dab-8541-47b3-80bf-9f866df821ee,Inbound,Order Related,Delayed,Thank u,2f5ed0db-d6cc-4f46-b144-ffa403005801,,31/08/2023 19:48,31/08/2023 19:49,31-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
9688730f-1d8f-4493-96d8-b943cbe11a20,Inbound,Returns,Reverse Pickup Enquiry,,6a0534c8-5262-4f21-b8db-817fba45758f,,31/08/2023 02:13,31/08/2023 02:16,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
83fd6453-991c-4498-9a4a-59b761e1f9a0,Inbound,Order Related,Delayed,,bb813884-c41e-4484-b2e0-884b5dc3a8d7,,31/08/2023 15:04,31/08/2023 15:09,31-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,3
a7fffb72-175b-42dc-9c35-107552c538e8,Inbound,Returns,Wrong,,3ce2f6c0-9e3b-43f2-b102-2dad7af7260b,,31/08/2023 13:03,31/08/2023 13:26,31-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
bf0bc062-ae72-465d-9453-6591f119516e,Inbound,Refund Related,Refund Enquiry,,3e56b2af-93bb-41e7-a997-384281d71c43,,31/08/2023 17:10,31/08/2023 17:15,31-Aug-23,,,,,Brandon Frost,Carter Park,Michael Lee,>90,Morning,5
3017dbfe-1bc7-4080-9b24-394e6788a94c,Inbound,Payments related,Online Payment Issues,,ed814e16-e5cc-45da-b86d-0d4f2e7b6d83,,31/08/2023 21:25,31/08/2023 21:38,31-Aug-23,,,,,Elizabeth Macias,Lily Chen,Michael Lee,>90,Evening,5
fce0eedb-c35b-42fb-9cd0-24bd67d048f7,Inbound,Refund Related,Refund Enquiry,,38aea109-9322-4454-bb5d-435bb6325e7a,,31/08/2023 21:29,31/08/2023 21:50,31-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
a1388e20-9d3c-4381-87e3-d23eb30f6303,Outcall,Returns,Reverse Pickup Enquiry,,b4e02052-039f-476b-83a6-e61fba49fb77,,31/08/2023 21:13,31/08/2023 21:37,31-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,5
fd39bacf-fa34-42fb-baaa-c45c44d0d1c7,Inbound,Order Related,Invoice request,Ok,cd8e360e-bcd6-47bd-b3d4-15f044327376,,31/08/2023 16:34,31/08/2023 16:36,31-Aug-23,,,,,Deborah Brown,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
6e3176e3-b593-4d1b-9b8d-71979417d138,Inbound,Shopzilla Related,Signup Issues,,2f5e2ba2-8e17-4746-9327-9c2abab39a25,,31/08/2023 20:01,31/08/2023 20:04,31-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
0e275e0e-9e2b-40ea-9274-97177d9a7b0f,Outcall,Returns,Return request,,9eca98e5-cdfe-4d46-ade9-d6da718a498e,,30/08/2023 19:24,31/08/2023 01:04,31-Aug-23,,,,,Benjamin Taylor,Mia Patel,Emily Chen,0-30,Evening,5
b1f0edd3-00ba-43a7-b1dc-a94b9e05487d,Inbound,Refund Related,Refund Related Issues,Customer support se bat kar ke bahut   helpful tha good job   jee ,4d331444-3ab4-489a-b6af-ddc7b13e58ad,,31/08/2023 11:27,31/08/2023 11:30,31-Aug-23,,,,,Regina Harper,Harper Wong,William Kim,On Job Training,Evening,5
3ad68103-edab-44bc-b90c-8f0badc89994,Inbound,Order Related,Installation/demo,,43dd24bd-48de-480f-b06d-f6597f4574cc,,31/08/2023 11:09,31/08/2023 11:14,31-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,5
c559a13a-22f1-4e81-85ee-1dd9fb93c339,Inbound,Order Related,Order status enquiry,,11c8c220-a106-4aac-aa57-ea05f0d56576,05/08/2023 21:24,30/08/2023 22:57,31/08/2023 17:55,31-Aug-23,RANCHI,LifeStyle,899,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
3d4116ab-0d4c-4872-9b23-28855f980130,Email,Cancellation,Not Needed,,12cb5624-083b-4d40-bcba-d5bcc0319530,20/08/2023 16:41,30/08/2023 11:53,31/08/2023 10:42,31-Aug-23,AHMEDABAD,Home,225,,Gina Henderson,Olivia Wang,Emily Chen,31-60,Evening,5
38adb46f-818c-4c78-9ec6-fca4e9f8fa3e,Inbound,Returns,Product related Issues,Very good Service ,4cd484d3-8192-4512-9bfd-8f792a585206,,31/08/2023 11:56,31/08/2023 12:00,31-Aug-23,,,,,John Mccall,Isabella Wong,Emily Chen,>90,Afternoon,5
e2918f3f-0d9c-40da-b6c1-ad9978f8df7c,Inbound,Returns,Reverse Pickup Enquiry,GOOG,bceaf02f-4caa-4523-be21-1e8c6505ef4d,,31/08/2023 12:53,31/08/2023 13:13,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
8e42557d-facb-4ce4-b11c-23a25402940e,Inbound,Returns,Missing,,b89c1b9f-3792-494d-b206-560b88449750,,31/08/2023 14:39,31/08/2023 14:43,31-Aug-23,,,,,Jonathan Larsen,Layla Taniguchi,Emily Chen,>90,Morning,5
196f82dd-8b23-4a9d-bf65-c6232025f1ff,Inbound,Order Related,Delayed,Keep It Up Guys,bf018ec1-3e33-4f3e-b280-6b86f7eb81d9,26/08/2023 13:15,27/08/2023 11:07,31/08/2023 03:22,31-Aug-23,VASAI,Books & General merchandise,120,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
cf309a1f-1797-4665-a70c-2594de18ac0c,Email,Returns,Wrong,,255c3589-1c77-4831-a75e-ff5391a1d351,,30/08/2023 21:35,31/08/2023 08:25,31-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
71c7ca27-e58b-4652-8330-e74cbb29f78f,Inbound,Returns,Return request,,bce653c9-cddd-4b89-bc5e-2fe009ee130b,,31/08/2023 21:22,31/08/2023 21:31,31-Aug-23,,,,,Jackson Brown,Mia Patel,William Kim,On Job Training,Evening,5
add6971f-4794-4397-b3ec-8f102305a9bc,Inbound,Feedback,UnProfessional Behaviour,Not getting help ,56f0b7a5-3359-4b46-a9f3-732e4426315c,26/08/2023 01:20,28/08/2023 18:47,31/08/2023 01:46,31-Aug-23,SIDHI,Mobile,6499,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,1
3f41b63c-c4a8-4511-83e0-d9e68f8a6f74,Inbound,Cancellation,Not Needed,,f8cbfdea-94a2-4d4f-a5bf-e61f6713b6cf,,31/08/2023 23:01,31/08/2023 23:06,31-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
b9d950c2-06be-4848-9021-cdc8c5638e89,Inbound,Refund Related,Refund Related Issues,Good ,f102a9e0-d94c-4c37-a97e-578741d48eed,,31/08/2023 18:48,31/08/2023 18:49,31-Aug-23,,,,,Sarah Thomas,Logan Lee,Emily Chen,61-90,Evening,5
24eb50bf-f016-4fc0-95e4-91c532632443,Inbound,Feedback,UnProfessional Behaviour,iam raising my issue since 1 month but after so many trials my issue is not resolved,757d0ae2-d26b-434d-a564-2ef5c52c05b3,,31/08/2023 21:23,31/08/2023 21:32,31-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
866bb0b8-63c4-43bc-81b8-66ff6730a8f8,Inbound,Order Related,Order status enquiry,,0579c497-8f69-4c1b-8eb3-5609b27be2a4,,31/08/2023 22:04,31/08/2023 22:08,31-Aug-23,,,,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,5
577f4955-466f-4b20-ba29-9709515ef32a,Inbound,Returns,Return request,,566d3536-9c6c-4487-9b8c-e8fb27f1f99d,,31/08/2023 12:48,31/08/2023 12:50,31-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
44d9a6fc-0504-4634-9698-76557cd66db6,Outcall,Order Related,Priority delivery,,fa983b1d-43fd-46d3-a09a-b1f9b1148e3c,,31/08/2023 16:13,31/08/2023 16:24,31-Aug-23,,,,,Matthew Graham,Aiden Patel,Olivia Tan,On Job Training,Evening,5
d35c9c92-9b0e-4b5c-ab12-6d2fd879c849,Inbound,Returns,Fraudulent User,,c2537c4e-2795-4fa8-a1f8-6e86e8cd296d,,31/08/2023 16:09,31/08/2023 22:15,31-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,4
651200c4-f3e8-4eef-83d2-940839388149,Inbound,Offers & Cashback,Other Cashback,,dddf3ce0-e67f-4935-b287-6eefe36f329a,,31/08/2023 18:57,31/08/2023 18:58,31-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
863a7fea-5574-449e-a4ba-bd3829bbe84c,Inbound,Payments related,Online Payment Issues,,c59fc434-ddac-466b-9509-c959d47f0c4d,,31/08/2023 09:18,31/08/2023 11:16,31-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
a6167426-c80f-4c65-8550-69fbc24bcb98,Outcall,Order Related,Seller Cancelled Order,Thanku,943d7587-e98f-4a8e-b169-3527f4eea60a,,30/08/2023 20:39,31/08/2023 10:43,31-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
2827810a-2911-455f-b101-8c85bc3a33ea,Inbound,Order Related,Order status enquiry,NYC ,8054d72f-7a5b-4442-a5ed-86e57c4ee860,,31/08/2023 09:47,31/08/2023 09:53,31-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
52efa95f-85e4-451d-a430-04447bae98d7,Inbound,Order Related,Installation/demo,,aaea0201-dd9e-49cc-8dd1-1a553d391710,,31/08/2023 10:47,31/08/2023 10:54,31-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
71a1f268-ffd0-46b4-92e5-1263d609355a,Inbound,Returns,Reverse Pickup Enquiry,,4ebbf7d5-d41a-47c1-babe-601a29983e87,,31/08/2023 16:19,31/08/2023 16:21,31-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
17130701-631b-4e22-88a2-319922090033,Inbound,Returns,Technician Visit,"2 griviece on single purchase,no proper response from Shopzilla ",a63e4e3f-ccd6-4ce6-afd6-e7be1eccc0be,,31/08/2023 21:03,31/08/2023 21:22,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
7d486b5b-2390-4378-bd22-d9173414ce6f,Inbound,Feedback,UnProfessional Behaviour,,92da3a83-b393-4733-a6bb-0aac9f692fd2,,31/08/2023 09:16,31/08/2023 09:33,31-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
89f2155c-a470-4d27-935b-16c693617ac5,Inbound,Feedback,UnProfessional Behaviour,,1493b97b-3dc5-44f0-bf52-c0a9070a4738,,31/08/2023 10:33,31/08/2023 10:33,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
bae41d81-fedd-4d3c-abac-445741c89164,Inbound,Returns,Wrong,,b953896b-c4d3-446e-9fe7-24140249e5c7,,31/08/2023 11:38,31/08/2023 11:41,31-Aug-23,,,,,Monica Edwards,Harper Wong,Emily Chen,>90,Afternoon,5
e9d1b0fd-387c-457a-9d0f-dd00ca820057,Inbound,Returns,Return request,He solved my problem thank you!!,4b001e81-c8c4-4a55-8703-dd2cb87c126f,,31/08/2023 23:52,31/08/2023 23:53,31-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
213bd6c4-bd06-432b-9a6e-253cdce836c3,Outcall,Returns,Service Centres Related,,39ad9318-9487-4b36-99aa-4badf7fd20de,,31/08/2023 19:48,31/08/2023 19:49,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
2df566bb-19d9-424c-9741-86ee4b3117cb,Inbound,Product Queries,Product Specific Information,,7390c9b7-5819-4ccd-bb8d-da16789326a0,,30/08/2023 13:00,31/08/2023 12:20,31-Aug-23,,,,,Megan Brown,Ava Wong,William Kim,On Job Training,Evening,5
13a6f7e9-7c9a-4d1d-987f-e9cc4c24cf0c,Email,Refund Related,Refund Related Issues,,378ec8bd-0837-4299-a3ff-07ecd8525336,20/07/2023 20:48,30/08/2023 08:23,31/08/2023 08:10,31-Aug-23,MADHEPURA,Electronics,2199,,Kimberly Morris,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
ff74c3b9-a6f0-4f72-b8e3-7d51b4097629,Inbound,Returns,Return request,Please pack the order carefully,e8121127-542a-4410-b371-940e4e988bfe,,31/08/2023 09:43,31/08/2023 09:48,31-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
714505ac-40b5-43fd-a91d-6dad59bbe2c8,Inbound,Product Queries,Product Specific Information,,53837efa-e8d0-4b0f-b30f-0496778dc180,,31/08/2023 12:06,31/08/2023 12:13,31-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d2e41336-1051-4f9a-acf8-86af7a930d15,Inbound,Order Related,Order status enquiry,,0bd21138-3223-4e12-94b1-9c6c8e4f8904,26/07/2023 00:08,31/08/2023 10:24,31/08/2023 10:43,31-Aug-23,BIJNORE,LifeStyle,1799,,Timothy Johnson,Amelia Tanaka,Emily Chen,>90,Morning,5
7655e315-4443-4ce7-b9d2-12151437f007,Inbound,Returns,Service Centres Related,,86fcf25b-61e7-4ff3-a6c9-2b34cad89379,26/08/2023 09:22,29/08/2023 14:35,31/08/2023 13:49,31-Aug-23,SUNDARGARH,Electronics,1699,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
e012262f-d306-4f09-a074-e3d414a488f5,Inbound,Returns,Reverse Pickup Enquiry,Please remove return/exchange fees  for plus members atleast as we shop alot so some products may need to be returned or exchange due to sellers fault or size issue. Please don't charge your valuable customers for return/exchange as no other website or app does that. If Shopzilla continues to do this then  you will simply lose your valuable customers as they will switch to other websites/apps where there is no return/exchange fees and can shop securely without having the second thought of losing out their hard earn money.,d6a2c715-61a6-4239-8344-70fed2357398,,30/08/2023 12:42,31/08/2023 08:09,31-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
fd8a59df-4a32-40c2-bb6d-740b04263028,Inbound,Cancellation,Not Needed,,58cdf90e-d17c-4d72-a8ef-a8355cf3b427,,30/08/2023 08:53,31/08/2023 08:26,31-Aug-23,,,,,Claudia Jones,Evelyn Kimura,John Smith,0-30,Morning,5
b1d5456c-66ca-4722-93e9-b0d4e8d50873,Inbound,Refund Related,COD Refund Details,,9648b9f9-4656-41df-ae41-13521079d300,,31/08/2023 15:46,31/08/2023 15:56,31-Aug-23,,,,,Kelsey Garcia,Mia Yamamoto,Emily Chen,>90,Evening,1
03e10542-7361-4b16-bf29-c304ff636cb5,Inbound,Cancellation,Not Needed,,556c8ab3-740d-484b-9ed9-e34ce95432d8,26/08/2023 08:33,31/08/2023 20:38,31/08/2023 20:48,31-Aug-23,SANGAREDDY,Home,1248,,Elizabeth Mills,Lucas Singh,John Smith,>90,Evening,5
8eb30404-5312-417a-a2eb-616c61abb267,Inbound,Returns,Reverse Pickup Enquiry,,f9010ad4-b7f9-42cb-8af1-cc38cf19eb85,20/08/2023 08:48,31/08/2023 23:06,31/08/2023 23:07,31-Aug-23,LUCKNOW,LifeStyle,694,,James Williams,Brayden Wong,John Smith,>90,Evening,5
c409f673-2769-4e6e-974e-76d546fbbffe,Outcall,Returns,Wrong,,86c78825-2453-4ec9-9416-4f65639d4c1b,,31/08/2023 12:45,31/08/2023 12:47,31-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
6db0682a-9a8a-4a15-9fed-8075e458a975,Inbound,Refund Related,Refund Enquiry,,ac3d0b41-0d24-4d9f-b16d-f227025e0830,,31/08/2023 18:29,31/08/2023 18:31,31-Aug-23,,,,,Patricia Duarte,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
03192a85-3dda-40b2-9b6f-a103ae3fd62f,Inbound,Refund Related,Refund Related Issues,Extremely happy ,dc7bd48e-50ca-47bb-b63f-30b490c573ae,,31/08/2023 21:03,31/08/2023 21:04,31-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,5
406eb491-2a81-4c7d-bc10-1fe88c75343e,Inbound,Cancellation,Not Needed,Excellent Shopzilla customer support,071d53af-3e80-4b7a-ba83-41645912aafc,12/08/2023 22:25,31/08/2023 07:03,31/08/2023 07:47,31-Aug-23,DHARMAPURI,Home,346,,Amy Mendez,Sophia Sato,John Smith,0-30,Morning,5
71f27176-8332-49ef-8286-67535d1dd9e4,Outcall,Product Queries,Product Specific Information,,d8382c49-7337-4b21-ac89-ee80173648e8,,31/08/2023 00:28,31/08/2023 00:34,31-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
b29a8bbf-6477-46b7-85e3-26a614aac800,Inbound,Payments related,Online Payment Issues,,66190fd7-4726-4319-b3d3-f83fe07c58a1,,31/08/2023 15:02,31/08/2023 15:07,31-Aug-23,,,,,Ashley Ward,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
498cbaa9-e1de-4a2c-883e-0e8b4286d154,Inbound,Returns,Reverse Pickup Enquiry,,2a2615bb-eccd-4998-b92f-6b905cc49be4,,31/08/2023 09:05,31/08/2023 09:08,31-Aug-23,,,,,Jillian Kim,Ethan Tan,William Kim,On Job Training,Morning,5
5fb45eac-7711-495d-bf0c-896a787fe5d3,Inbound,Returns,Missing,,1c818623-faa6-44ee-b884-477a7fc83418,,31/08/2023 17:07,31/08/2023 18:47,31-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,5
aff75f32-18f4-4dd3-8f27-3510dfce9ec6,Outcall,Returns,Return request,Thanks Shopzilla ?,9c1d0db5-3902-4ddd-bbd9-5a985ceaf692,,31/08/2023 21:46,31/08/2023 21:52,31-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
80a44147-da19-4061-8cf1-72bd0495ff1e,Inbound,Returns,Fraudulent User,,6a74ca02-3cd0-4e53-a3e4-3f22e3893e3f,,31/08/2023 22:28,31/08/2023 22:28,31-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
2303697c-7f22-4e7d-a55d-c4c01f2c59fb,Inbound,Refund Related,Refund Related Issues,,1012e2a2-b727-4a5c-94b9-a5e443e0db85,,31/08/2023 08:44,31/08/2023 08:47,31-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
eee7886c-e617-437f-8a47-4da0b1cb0d0c,Inbound,Order Related,Order status enquiry,Good job ??,e3438121-7768-4951-9be4-5c0cc8748401,,31/08/2023 10:54,31/08/2023 10:55,31-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
994420e6-aa8e-4fa2-a92d-f4966fff2072,Email,Returns,Reverse Pickup Enquiry,Good,b0b0847d-4d16-48d8-becc-645a4f60fa47,10/08/2023 10:04,31/08/2023 00:57,31/08/2023 08:53,31-Aug-23,SHILLONG,LifeStyle,5219,,Lisa Thompson DVM,Carter Park,Michael Lee,>90,Evening,5
50a3e0a9-6ddf-40c0-8ee6-625212d2ad96,Inbound,Returns,Reverse Pickup Enquiry,,2e4aadf5-2084-4ec5-9224-6a9891d3f833,11/08/2023 06:26,31/08/2023 06:57,31/08/2023 06:58,31-Aug-23,ANANTAPUR,Electronics,999,,Patricia Lambert,Landon Tanaka,John Smith,>90,Morning,5
ec5b7791-019c-4c20-a4d6-bcfa6c637a25,Inbound,Order Related,Seller Cancelled Order,,3025eea8-b624-4607-a269-7d879940551b,,31/08/2023 07:12,31/08/2023 07:20,31-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
bd07e53e-3148-426c-a773-519122f625a4,Inbound,Payments related,Online Payment Issues,Pls solve this issue ,7ca7b508-0d92-450f-ac1c-105f5973eda0,,31/08/2023 22:34,31/08/2023 23:05,31-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,3
b6d0bdac-2ab0-4c2e-94d8-1aaa991e7241,Inbound,Refund Related,Refund Enquiry,,415693cf-c7b8-4dce-8363-407def2672e6,08/08/2023 21:26,31/08/2023 17:54,31/08/2023 22:31,31-Aug-23,,GiftCard,5000,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
f3b10a58-1bf7-4ab4-9c78-cfdf17694231,Inbound,Feedback,UnProfessional Behaviour,,34fc913b-da45-4a79-a1b1-59467b72a2e4,,31/08/2023 14:37,31/08/2023 15:27,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
b8cc1a33-b4a9-4548-ba18-c7caad77ce11,Inbound,Returns,Missing,,6414af5a-1fb4-4732-b5bb-fac06c528817,15/08/2023 09:42,31/08/2023 18:11,31/08/2023 18:52,31-Aug-23,BHUBANESWAR,Books & General merchandise,2916,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
b93c82ae-96d2-4d33-a02f-4408f499a765,Inbound,Returns,Return request,Advise your delivery system to ensure the implementation of all policy condition before delivery ,09c2135c-0d71-43a3-89ef-bf86b8a43a7d,26/08/2023 23:34,29/08/2023 22:06,31/08/2023 18:17,31-Aug-23,JAISALMER,Electronics,449,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,4
1004a34a-e1b2-4cf7-bc65-8ecaa9bcd547,Inbound,Returns,Missing,,e6e11dcb-5ecd-417b-8752-c359f5a06d37,,31/08/2023 17:24,31/08/2023 19:22,31-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
516b973e-3901-4df4-939a-cfff93f693d1,Email,Returns,Fraudulent User,,8715a385-9a28-45f5-a1b0-c970001cdddd,,31/08/2023 17:57,31/08/2023 18:54,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
4997aacc-e73c-4b2e-af3b-be1e0bc88735,Email,Order Related,Delayed,,49b739d1-44da-4a57-8771-93c9c4b48649,26/07/2023 01:40,30/08/2023 22:22,31/08/2023 00:27,31-Aug-23,HYDERABAD,Electronics,819,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
377d3b01-fea5-4fca-a852-a2512ae08df6,Outcall,Order Related,Invoice request,,0f2122fa-c26a-413a-af1d-c7648ed41122,,30/08/2023 10:29,31/08/2023 13:11,31-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
a90ee7f9-738e-4154-9893-98c842abd0e4,Inbound,Payments related,Online Payment Issues,,8599a3f8-4eae-4a7f-998f-4505289f08d0,,31/08/2023 16:36,31/08/2023 16:37,31-Aug-23,,,,,Tammy Lane,Noah Patel,Emily Chen,>90,Afternoon,5
ac14b144-483c-4a6e-a74a-a3a67787177c,Inbound,Order Related,Priority delivery,,c7c7652a-07d3-4725-ad36-9876df7a4b98,,31/08/2023 17:46,31/08/2023 17:58,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,3
bacbd530-57fc-4e21-86ab-a211066c37c7,Inbound,Order Related,Order status enquiry,,410e913b-384f-4949-b3df-cb1a2c82806c,,31/08/2023 19:14,31/08/2023 19:19,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
aa0dcb3b-8d47-4b90-ba07-5ebd60a1cae3,Outcall,Refund Related,Refund Enquiry,,4979db5e-4c54-498f-b58b-4b7503f4cd92,,31/08/2023 23:03,31/08/2023 23:08,31-Aug-23,,,,,Kim Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
9b0dacbf-84a2-428f-84c6-3acece430431,Inbound,Returns,Return request,Thanks ,a66a2031-37b2-4de2-bca4-bc72d902aac6,,31/08/2023 12:17,31/08/2023 12:19,31-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
f11c0fb1-6ca0-42aa-ab42-bc6f9a54da0b,Inbound,Feedback,UnProfessional Behaviour,,bc0d5e11-37f5-458e-b8da-9bcb83f62899,,31/08/2023 18:13,31/08/2023 18:30,31-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
127ebda8-7dd8-4a50-aef9-f34a5652a7a5,Inbound,Returns,Reverse Pickup Enquiry,,4418d19f-b98b-415d-9f64-953b9318b803,11/08/2023 07:59,31/08/2023 12:49,31/08/2023 12:50,31-Aug-23,NANDED,LifeStyle,449,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
4a61c39c-d99c-4ed9-96b8-20b3fdefab2e,Inbound,Order Related,Order status enquiry,Came to know the Shopzilla doesn't have ability to send order confirmation email for the order that are placed. This is outrageous as the e-commerce gaint unable to provide this and customer reps asking to login Shopzilla account to check orders. ,5e3157d3-d127-40bd-95ca-90dec28cd140,,31/08/2023 10:56,31/08/2023 13:03,31-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
b84ace3e-472b-453b-b291-ab0ff53af863,Inbound,Returns,Damaged,,bd3ba1c4-cb7e-410c-a280-f6ed5fb1d8b3,,31/08/2023 15:37,31/08/2023 15:37,31-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
323f34eb-014b-4669-8cfb-97159dfa63db,Inbound,Returns,Wrong,Solve problems,2becf74b-07a4-41d0-8207-6a25df63f3c9,,31/08/2023 22:34,31/08/2023 22:43,31-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,5
496b10a0-fa3d-47d4-88f5-14dea0f76e1f,Inbound,Payments related,Online Payment Issues,,9b901bde-dfa0-4162-9bb4-439a6e479bb2,,31/08/2023 09:12,31/08/2023 09:14,31-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
c385e963-cdb6-4b77-95e8-52203d940d3a,Inbound,Order Related,Order status enquiry,,d4793cbd-23e0-42fc-b4c4-2a26cb2ff197,,31/08/2023 17:03,31/08/2023 17:12,31-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
cde7cdaa-cad9-4218-b228-7e1e983cc50c,Outcall,Returns,Return request,,26580af4-9f2a-4548-be7f-c076316312b3,,31/08/2023 10:37,31/08/2023 12:42,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
2b5b230d-6f51-4a11-978e-7d2a9798c849,Inbound,Returns,Exchange / Replacement,,0ded8fec-8a06-4ddd-87e9-770ac7317268,,31/08/2023 20:23,31/08/2023 20:43,31-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
15974d14-321e-4ca4-af10-5eb1728e8e43,Inbound,Cancellation,Not Needed,,6c690d80-e014-4915-b4a1-3c9b9aa6ce7a,,30/08/2023 23:02,31/08/2023 19:44,31-Aug-23,,,,,Tristan Holt,Emma Park,John Smith,61-90,Afternoon,1
2b592b22-7d8c-4d01-8ba2-bb967b960537,Inbound,Order Related,Delayed,,69ec1381-8e1e-4137-a4c5-6fb65f8eef19,,31/08/2023 19:25,31/08/2023 19:27,31-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
67f4362b-cd17-4878-92af-4e8b00a28a3c,Inbound,Order Related,Seller Cancelled Order,Thanks for solving my problem quickly ??,f9f5576c-fe1e-409f-a48e-f47436e5869d,,31/08/2023 12:28,31/08/2023 12:37,31-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
f47a5a69-d972-431d-a633-c5d7a1861ad5,Email,Returns,Fraudulent User,,c6b95499-3a2e-4ab6-adc7-aed41421e3d7,,31/08/2023 17:43,31/08/2023 17:44,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
ca177f81-6e19-4861-a18f-87b88bfbc1c9,Inbound,Returns,Reverse Pickup Enquiry,??,f5203717-0373-4b6f-8dc3-bfcaf3066560,,30/08/2023 10:08,31/08/2023 09:10,31-Aug-23,,,,,Matthew White PhD,Scarlett Chen,John Smith,0-30,Morning,5
9920daa9-aee2-4521-aad4-e71392efa0ac,Inbound,Shopzilla Related,General Enquiry,,41dbb971-e570-4871-9ca8-2e8c9a7e38a6,,31/08/2023 07:39,31/08/2023 07:40,31-Aug-23,,,,,Mr. Allen Fisher,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
75c489f8-decc-40ee-9219-8567fcb08702,Inbound,Order Related,Order status enquiry,,a656f524-e816-48f5-bc49-b5b35217d3da,,31/08/2023 12:57,31/08/2023 12:59,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
7fd217b4-5c9a-4bc4-bce6-48f6ad1e1da1,Inbound,Returns,Wrong,,2fa64c12-69bd-48b4-9fda-bb20dd2a9def,,31/08/2023 13:14,31/08/2023 13:22,31-Aug-23,,,,,Ronald King,William Park,John Smith,61-90,Evening,5
9c3cc2cd-ec1d-4448-b96a-b7a2afa2f217,Inbound,Order Related,Order status enquiry,All Shopzilla customers very helpfull thanks Shopzilla team ??,e5a78093-f48c-4c33-bbeb-15e4d210b948,,31/08/2023 19:09,31/08/2023 19:11,31-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
64df8589-e016-4b2b-80c0-ded2067c9096,Inbound,Order Related,Installation/demo,Bad ,72978539-f49f-4fc6-b289-6ac1e3bfcb96,,31/08/2023 19:00,31/08/2023 19:11,31-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,2
49d6a8a9-9a53-430b-b1f1-3c7050aa7f5b,Inbound,Offers & Cashback,Other Cashback,Didn't get appropriate resolutions for the promised refund ,fef85a81-6c87-4784-9d32-212107600c27,,31/08/2023 12:17,31/08/2023 13:09,31-Aug-23,,,,,Stanley Moss,Elijah Yamaguchi,Emily Chen,>90,Morning,1
4714b8cf-50ea-4931-bb31-cfe4706ec4c2,Inbound,Refund Related,Refund Enquiry,All good,db1737fa-6673-4a43-a927-518f781bd421,,31/08/2023 12:39,31/08/2023 12:44,31-Aug-23,,,,,Timothy Henry,William Park,John Smith,31-60,Morning,5
90371aaf-2284-48a8-94a2-bfe6ffb173e4,Inbound,Order Related,Installation/demo,I think its ok right now ,cabf91b4-40aa-45a0-8f0c-8f8bcb779343,,31/08/2023 14:15,31/08/2023 14:24,31-Aug-23,,,,,Melissa Robinson,Elijah Yamaguchi,Emily Chen,31-60,Evening,5
2bd1bf0c-3f5b-4480-9957-532d09c34b81,Inbound,Order Related,Order status enquiry,Good information ,cdea326d-bc65-4e2b-88be-1cfd4ba062dd,,31/08/2023 15:11,31/08/2023 15:13,31-Aug-23,,,,,Marvin Rivera,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
0bac62c4-1452-4034-ab8d-bcb6a4665be0,Inbound,Returns,Reverse Pickup Enquiry,,22f07083-8ab6-40dc-b496-88299ba51fc5,,31/08/2023 15:18,31/08/2023 17:17,31-Aug-23,,,,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
54194a74-47f2-431a-a8cc-de8d6b3b13aa,Inbound,Returns,Reverse Pickup Enquiry,Good job,63af14a7-8c29-42b1-bf2f-f0aea2024246,,31/08/2023 22:09,31/08/2023 22:10,31-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bc12cd02-4de8-4d1f-99dd-c5471fffd3f6,Inbound,Product Queries,Product Specific Information,,e2a339aa-151c-4668-b759-f87e40c45e4a,,31/08/2023 21:47,31/08/2023 21:49,31-Aug-23,,,,,Miranda Lewis,Ava Wong,William Kim,On Job Training,Evening,5
a697494c-77e2-4eb9-b668-f49c7b13b9a9,Inbound,Order Related,Customer Requested Modifications,,089a50b8-4d82-439c-b8db-734d795b1960,,31/08/2023 10:50,31/08/2023 11:29,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,4
893ef813-64e8-46a1-b52a-e3476a86b185,Inbound,Returns,Service Centres Related,Very good,0c56d2de-656a-4c23-9605-7b7ccbaadeb4,,31/08/2023 17:20,31/08/2023 17:20,31-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
05d51cca-3750-4e88-a7e4-86d73944d854,Inbound,Returns,Fraudulent User,There is a lot of difference between saying and doing,e4adedad-89dd-46b4-aaeb-5c82697f6e48,,31/08/2023 22:55,31/08/2023 22:57,31-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
6dac7aec-9e7e-4f68-a55f-4d377de7096f,Inbound,Order Related,Installation/demo,Baat karke   h,8f50b03e-6c33-47a0-a050-56f78f4bec21,,31/08/2023 13:05,31/08/2023 17:09,31-Aug-23,,,,,Michelle Smith,Ava Wong,William Kim,On Job Training,Evening,5
9f3502ea-e147-4a22-9196-545d22f0ceef,Inbound,Returns,Missing,,088c4d74-5a8a-49fd-8a14-eb657aa3b4df,,30/08/2023 12:16,31/08/2023 23:24,31-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
67eacaf3-b35a-45ca-ae25-0cf4b79ea43f,Inbound,Order Related,Delayed,,24f59844-06eb-42c8-b02d-ec9ca6f01583,,31/08/2023 18:20,31/08/2023 18:23,31-Aug-23,,,,,Laura Farmer,Nathan Patel,Michael Lee,>90,Afternoon,3
af7757bf-5804-411b-a5b4-608a2fae68f5,Inbound,Payments related,Payment related Queries,,b1c97fc8-653f-43c1-bd90-c2c7a499917d,,31/08/2023 10:47,31/08/2023 11:37,31-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
2af00ff5-3093-45d1-8bc7-6b429aa1799b,Inbound,Product Queries,Product Specific Information,,2e85746b-8430-4660-9058-5cf8c44bfd9e,,31/08/2023 11:43,31/08/2023 11:49,31-Aug-23,,,,,Nicole Hernandez,Noah Patel,Michael Lee,31-60,Night,5
f2256c9f-2ea0-4f4d-ac22-fdc5d73a46b5,Inbound,Returns,Fraudulent User,,d08ac61f-4ccc-4ffb-8768-df575d903602,22/08/2023 18:07,31/08/2023 19:55,31/08/2023 19:58,31-Aug-23,TIRUVALLUR,LifeStyle,1006,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
f3cd8a7e-8b32-4f62-9533-57575be71085,Inbound,Returns,Return request,,ded391b0-59cb-440c-97b2-dac08d83c930,,31/08/2023 10:35,31/08/2023 10:35,31-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
3f99c3ad-c730-4153-a1c7-73a74fdd1aee,Inbound,Returns,Reverse Pickup Enquiry,,584268cd-d160-4ce0-9956-5392752524b1,,31/08/2023 18:51,31/08/2023 18:52,31-Aug-23,,,,,Diana Dudley,Logan Lee,Jennifer Nguyen,On Job Training,Morning,1
fac467e2-1dc5-4dc5-87ce-adf024725e3b,Inbound,Product Queries,Product Specific Information,,67e26f0d-7de0-4d92-9798-c38ba6bde12b,,31/08/2023 10:19,31/08/2023 10:25,31-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
b1ace76f-3f3f-4e4c-9681-ced7ba955959,Inbound,Order Related,Order status enquiry,,caa3b4cd-779f-4eff-af42-399721be5c21,26/08/2023 08:34,29/08/2023 19:35,31/08/2023 11:24,31-Aug-23,SILLOD,Home,620,,Edwin Wilson,Ethan Tan,Michael Lee,>90,Evening,5
c0b137b3-aacb-4662-ad82-0c176f6145dc,Outcall,Shopzilla Related,Signup Issues,delivery partners  ,1cbb0379-5d96-4df1-a769-9136f2faf7c0,,30/08/2023 21:18,31/08/2023 09:54,31-Aug-23,,,,,Ashley Yu,William Park,John Smith,61-90,Evening,1
4d461f0f-aff7-4294-9a07-463e70e29eb5,Inbound,Shopzilla Related,General Enquiry,,fc211414-c468-4167-ba67-1a65c446d566,,31/08/2023 09:52,31/08/2023 09:54,31-Aug-23,,,,,Molly Wright,Mia Patel,John Smith,>90,Morning,5
887d714b-6341-453d-b12a-95af6b9e8e7d,Inbound,Returns,Reverse Pickup Enquiry,,1fc6c142-0897-491f-a03f-51c6f8a8fc70,,31/08/2023 11:38,31/08/2023 12:03,31-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
2b8f6a93-41dc-4c57-949a-b488b245b4ab,Inbound,Refund Related,Refund Enquiry,,68dd197f-c62a-486d-8059-0655c976b8ab,24/08/2023 11:47,31/08/2023 11:13,31/08/2023 11:16,31-Aug-23,NEW DELHI,LifeStyle,474,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,2
30994d40-007b-4a33-89d2-264f125480b3,Outcall,Onboarding related,Seller onboarding,,da65cea5-b649-4efd-8d69-c4dadb2af352,,31/08/2023 17:44,31/08/2023 19:13,31-Aug-23,,,,,Joe Chapman,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
e7937362-e2c8-448d-a425-2884fc4f5f0e,Outcall,Shopzilla Related,General Enquiry,,134eafd2-ef86-4592-b264-b2d123cea639,,31/08/2023 09:15,31/08/2023 09:18,31-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
0286b145-5425-433b-bcb9-253de1127cc4,Inbound,Returns,Reverse Pickup Enquiry,,3c535da9-2cc7-44c4-be94-3729c3fe503f,,31/08/2023 11:16,31/08/2023 11:24,31-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
752c7911-9414-4557-a100-97d879a86b92,Inbound,Returns,Reverse Pickup Enquiry,,cdff4158-13fd-40e4-a7e9-ab1bacd80d67,,31/08/2023 18:05,31/08/2023 18:14,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
cddede9e-1bac-4d55-ad6f-86edee8c1885,Outcall,Returns,Return request,Good service ,124fa3b8-9992-4451-a58e-005443102c97,24/08/2023 20:28,31/08/2023 17:46,31/08/2023 17:52,31-Aug-23,AHMEDABAD,Home Appliences,549,,Stephanie Schultz,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
a3ff5406-2630-448e-a7ba-66d5da698b6e,Outcall,Order Related,Order status enquiry,,ccc723d9-9044-44df-90c4-a73608cb2e70,,30/08/2023 20:29,31/08/2023 05:55,31-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
eae81b97-c704-4535-9c7e-2cd0c9f09680,Inbound,Order Related,Order status enquiry,,041e76d9-1c05-4aa3-958e-4c516784c65b,,31/08/2023 17:10,31/08/2023 17:12,31-Aug-23,,,,,Micheal Wagner,Aiden Patel,John Smith,>90,Evening,5
1e2f60f5-13f7-4e29-926a-e3c002f5f999,Inbound,Returns,Return request,,1e427fae-d2fb-43c0-9d75-dd88de8b861e,,31/08/2023 16:15,31/08/2023 16:17,31-Aug-23,,,,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
46fb3839-779c-468c-af7b-9b7bdd603415,Inbound,Returns,Missing,,5d741678-716c-4ee3-a13c-9383ad8c0769,,31/08/2023 13:16,31/08/2023 13:17,31-Aug-23,,,,,Franklin Bradley,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
dcb7ea8c-f15b-479c-9108-e82bafebe04b,Inbound,Order Related,Invoice request,,3f93bb6f-3223-4d58-b121-cba803e62af8,,31/08/2023 21:24,31/08/2023 21:40,31-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
cf9b1b09-e1a5-4fe6-8d05-09dc920957ff,Inbound,Returns,Reverse Pickup Enquiry,,23da4f9c-cdf0-44fb-9e53-4c4db8529b61,,31/08/2023 11:33,31/08/2023 12:42,31-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,3
51024360-adf0-4a09-9552-d75b4581c3e6,Inbound,Feedback,UnProfessional Behaviour,Good,494ee1d1-3cb4-4cb2-9b50-089a4fe6b94e,,31/08/2023 18:31,31/08/2023 18:34,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
8d11c5ee-5b97-48b7-9245-3481ff1d3a44,Inbound,Returns,Reverse Pickup Enquiry,Pickup still pending,2bae0ec2-c4b4-4f33-a99b-155fd51ac57b,30/07/2023 10:51,31/08/2023 12:37,31/08/2023 13:36,31-Aug-23,MUMBAI,Home,1289,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,1
f0e516ed-cade-4955-80ef-44e135390f81,Inbound,Order Related,Order status enquiry,,816d0ebd-fcbd-4241-a613-9563da871cfe,,31/08/2023 16:35,31/08/2023 19:13,31-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
dd05cbee-57ed-4493-a7a4-c9fc3d813846,Inbound,Product Queries,Product Specific Information,,fa6b4710-7527-4a44-8763-ef91faa4f7aa,,31/08/2023 21:11,31/08/2023 21:13,31-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
c55d8e63-b801-48c7-bf13-a69fc0af775c,Inbound,Refund Related,Refund Related Issues,,d443e347-b98d-45ca-9859-7fe02d3271b7,01/07/2023 13:40,31/08/2023 21:48,31/08/2023 22:02,31-Aug-23,FARIDABAD,LifeStyle,409,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,5
1b2d9f50-9880-4876-a181-5e83a628e53f,Outcall,Feedback,UnProfessional Behaviour,,477a3a7e-4662-4982-b812-b10b16522643,,30/08/2023 20:29,31/08/2023 00:12,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
df452d22-37f9-440c-99ef-b2ddd13a27fa,Email,Returns,Reverse Pickup Enquiry,,8d772a67-02ed-4486-8ac6-6c3eefbdfee4,,31/08/2023 12:06,31/08/2023 17:30,31-Aug-23,,,,,Adriana Adams,Sophia Sato,John Smith,0-30,Morning,4
c84911bd-b8fc-4395-943b-004f33629955,Inbound,Order Related,Installation/demo,Thank you,ee5a1037-17c7-435f-bc36-15d65166012f,,31/08/2023 14:26,31/08/2023 15:48,31-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
f67fe555-b1fa-4a5e-8534-3120f85a2377,Inbound,Order Related,Delayed,Very well response,26f0f2ef-c908-4a37-808a-a0e09fc778bc,,31/08/2023 21:56,31/08/2023 21:57,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
829059cd-3f32-4f9d-9ffd-171c44f4f378,Inbound,Order Related,Delayed,Good,d0829495-c66e-4403-8954-dab90cdc55e9,21/08/2023 20:37,30/08/2023 16:01,31/08/2023 05:02,31-Aug-23,HAMIRPUR,Electronics,455,,Edward Taylor,Olivia Wang,Emily Chen,31-60,Evening,4
abf3c284-30bd-4b59-8013-f75395313d7c,Inbound,Order Related,Delayed,Thank you ,ac31e1e0-a1a1-4655-9cc7-5c14e5853589,26/08/2023 13:00,31/08/2023 12:05,31/08/2023 12:05,31-Aug-23,BHOPAL,Electronics,3899,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
6e4aaa90-0ec8-4b55-97fd-935e8ed261ec,Inbound,Order Related,Order status enquiry,,23ff6496-04f0-4186-bb82-5beee0f5b3f2,,30/08/2023 23:14,31/08/2023 13:17,31-Aug-23,,,,,Michael Branch,Jackson Park,William Kim,On Job Training,Morning,5
c7c7af9d-5309-4b00-b1a2-c8f750d1d45e,Inbound,Order Related,Seller Cancelled Order,,9b6d19cd-655a-4b7b-a954-2819f97b3591,,31/08/2023 20:13,31/08/2023 20:24,31-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
6b8b4fc9-c2e8-4ad3-b548-161cb036f398,Inbound,Returns,Missing,Very good ,d8fb5c0d-5a4a-426b-982b-9f86b98bbdd5,22/08/2023 14:51,31/08/2023 13:38,31/08/2023 13:41,31-Aug-23,SIBSAGAR,LifeStyle,314,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
ccac9761-7667-48f7-a5c4-ca6f179466aa,Inbound,Shopzilla Related,General Enquiry,Problem not solve please solve it,3042346f-9536-472e-bf77-bafeb39dfeb4,,30/08/2023 14:52,31/08/2023 16:04,31-Aug-23,,,,,Rhonda Martin DVM,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,3
695ece71-f71f-47da-a203-0a6e18148f88,Inbound,Cancellation,Not Needed,,23978127-ef7e-45f0-8146-d41fda624d5d,23/08/2023 16:11,31/08/2023 07:23,31/08/2023 07:29,31-Aug-23,DEHRADUN,Electronics,21899,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,1
9edc4098-e84a-4246-ac4a-b6f2b1a22ed6,Inbound,Order Related,Delayed,Doing great??,79239b73-63c8-4f6e-8b29-e08b779b3c8b,28/08/2023 21:28,31/08/2023 14:56,31/08/2023 14:59,31-Aug-23,BHUBANESWAR,Books & General merchandise,242,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,4
9a5c0231-d686-41df-9628-3dc544e30170,Inbound,Shopzilla Related,Shopzila Premium Related,,54eaaa3e-3dbc-4220-ba99-dd609322b75e,,31/08/2023 14:28,31/08/2023 14:30,31-Aug-23,,,,,Eric Nixon MD,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
b98ad5f3-5f38-4047-8c8c-a8c55f2a3329,Email,Order Related,Delayed,My order is tu let,a4d5ed53-0d77-4c2d-bb74-cf728c24dd06,25/08/2023 12:21,31/08/2023 18:19,31/08/2023 18:26,31-Aug-23,AHMEDABAD,Mobile,14999,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,5
d0156096-a851-49a2-903e-66cc6e2a7f14,Inbound,Order Related,Delayed,"Coustomer executive must be empowered to solve the queries, not just passing time. Giving us information already available through app, not any advance answer. Shopzilla paying to coustomer executive free of cost, they are not working at all, sitting for just telling sorry & thank you.",e4e0f8ec-e721-4c8e-abe2-5c27d0920784,23/08/2023 22:10,30/08/2023 15:43,31/08/2023 09:24,31-Aug-23,AGRA,Home,1987,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,1
81215d40-e74a-44f6-8358-6f1dc79439c2,Inbound,Order Related,Order status enquiry,,93923ef4-cc9d-4f2a-aa5a-387c5891ea75,,31/08/2023 14:06,31/08/2023 14:10,31-Aug-23,,,,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,4
09f31c28-4067-4164-8c71-36caef82afdf,Inbound,Returns,Reverse Pickup Enquiry,I received wrong product. This is fraud i want my right product  back or money back as soon as possible ,7b15fb35-8083-453a-91de-aeac63a19f78,,31/08/2023 08:45,31/08/2023 15:38,31-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
779a41d3-c1ab-48a0-8f8f-36cd33925fd2,Outcall,Cancellation,Not Needed,,bf3973fa-8ae0-40e3-a518-dc7fa372641c,,31/08/2023 12:12,31/08/2023 12:19,31-Aug-23,,,,,Cristina Harris,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
7f5224f9-92cb-46ee-9e19-562245087bf1,Inbound,Order Related,Invoice request,,8664e495-0ede-40ba-b99c-b7b94a8ce295,,31/08/2023 15:32,31/08/2023 15:33,31-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
37ca6fde-adce-489e-b86e-985e1eb452df,Outcall,Cancellation,Not Needed,Good,d584d6cf-98df-4099-9002-6eb44e24ce77,,30/08/2023 21:20,31/08/2023 08:40,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
3264dafe-ddd6-4d5d-83c0-f506db501fe7,Inbound,Feedback,UnProfessional Behaviour,,811d8f25-6927-4943-aabf-3410a33b5386,10/08/2023 16:00,31/08/2023 18:53,31/08/2023 18:55,31-Aug-23,SHAJAPUR,Affiliates,350,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
ba936f81-797b-494c-8825-885144eb2425,Inbound,Order Related,Delayed,,e161c3ac-626d-479f-b95a-22336b3a8e21,,31/08/2023 08:34,31/08/2023 08:40,31-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
acda28df-aca6-4123-b1ce-2ec3bd1b6f35,Inbound,Returns,Missing,,596e3edb-ad85-4d75-a2b2-1110853df4a5,,31/08/2023 17:54,31/08/2023 17:56,31-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
bbb82073-edef-43ca-bba0-a6232ced6068,Inbound,Order Related,Order status enquiry,Give exactlytiming on app when the order is dilivery ,8a96082e-0691-4e93-96d5-b9156bd84cec,,31/08/2023 18:01,31/08/2023 18:32,31-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
04bfa81c-6e03-49e9-a210-7d37ecf29ac1,Inbound,Order Related,Delayed,,09733406-7c5b-4337-a0ec-e9ca03b5ed1d,,31/08/2023 11:57,31/08/2023 11:57,31-Aug-23,,,,,Katrina Mendoza,Emma Park,John Smith,31-60,Morning,1
ec96321d-0c65-4632-995b-117b2ff13b4b,Inbound,Returns,Reverse Pickup Enquiry,,408ce28b-cc64-4fa8-bda9-d0b253c353f5,,31/08/2023 11:11,31/08/2023 11:12,31-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
d3c2e818-9aaa-415f-8cfd-5bd38486974a,Outcall,Order Related,Installation/demo,Return experience is very poor ,6aa302e3-26a0-420c-800b-82d4bd820ac1,26/08/2023 00:10,28/08/2023 19:10,31/08/2023 01:53,31-Aug-23,KOLKATA,Mobile,29999,,Andrea Oconnor,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
f6459b31-389a-43ff-a183-4113130ba275,Inbound,Returns,Return request,,d0999bd6-c849-427c-82a3-d796a9b695b8,,31/08/2023 08:07,31/08/2023 08:22,31-Aug-23,,,,,Nathan Wilson,Mia Patel,John Smith,>90,Morning,5
545fe228-5c16-4d30-aa6d-aa83a3384852,Inbound,Shopzilla Related,General Enquiry,Need emi updates purchased from other bank credit card from Shopzilla..like Shopzilla pay later emi need Shopzilla credit card emi updates too... ,0a4f3784-87bd-4154-b953-1817525810d7,,31/08/2023 09:52,31/08/2023 09:54,31-Aug-23,,,,,Jorge Williams,Lily Chen,William Kim,On Job Training,Morning,5
6088909e-20f8-4f48-ad2f-f409bebfc34a,Inbound,Shopzilla Related,General Enquiry,,eda41cac-1efa-4427-9ef1-64f8be8a2b7d,,31/08/2023 11:25,31/08/2023 17:32,31-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
5afaece4-dfb1-4bb3-920f-b3004abec52e,Inbound,Returns,Return request,,bcd63eb8-6a49-45e3-a566-a0b96403bd6a,,31/08/2023 15:31,31/08/2023 20:17,31-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,3
7ba988f9-0c12-4f26-a93b-31767894a215,Inbound,Returns,Reverse Pickup Enquiry,,352bd62a-25be-44d6-ae14-dbd2856a09be,24/06/2023 18:12,28/08/2023 20:55,31/08/2023 23:00,31-Aug-23,BARAMULLA,LifeStyle,624,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
140f0278-fa21-4193-9643-6deb2c723585,Inbound,Order Related,Seller Cancelled Order,,3e91cf14-93cf-494d-9bbe-9c2ab6791a91,,31/08/2023 15:22,31/08/2023 15:32,31-Aug-23,,,,,Stephanie Johnson,Lucas Singh,William Kim,On Job Training,Morning,4
b980a602-5bca-4700-960d-e1cf0f09ea22,Inbound,Returns,Return request,Miss Surabhi solve my issue. Thanks surabhi for solving me and your great person to me.  my insta link,2bb5108d-843e-449e-97a2-b582895bc0bf,18/08/2023 07:05,31/08/2023 23:41,31/08/2023 23:47,31-Aug-23,HYDERABAD,Electronics,1299,,Daniel Silva,Ava Wong,William Kim,On Job Training,Evening,5
bb2c54a9-b4f7-42b5-8f1e-5a32bda4398b,Inbound,Order Related,Delayed,,ebdeb0e6-5565-4e0d-ac12-8a2c5c4f00c7,26/08/2023 21:40,31/08/2023 08:04,31/08/2023 08:52,31-Aug-23,BHUBANESWAR,Electronics,416,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
de22dd96-9085-4812-9f01-c1fd1817b9ed,Inbound,Order Related,Delayed,,665acc29-88a4-4a7a-8a78-b6e2d1be8840,,31/08/2023 19:55,31/08/2023 19:57,31-Aug-23,,,,,Lynn Collins,Noah Patel,Michael Lee,61-90,Night,5
a4490fa1-fe2d-4f6d-8cd3-7c66af862e1f,Email,Refund Related,Refund Related Issues,Make it faster to get resolution on my product damage,2de33025-3ce9-4e6e-b889-e18cc817d8b0,26/08/2023 10:44,30/08/2023 19:18,31/08/2023 06:40,31-Aug-23,BANGALORE,Home Appliences,12990,,John Wells,Noah Patel,Michael Lee,61-90,Night,1
32c88df4-c7b8-40c4-804d-417aaeabd0a1,Inbound,Product Queries,Product Specific Information,,5b3d45fd-ecff-4a24-b43e-405316464554,,31/08/2023 13:13,31/08/2023 13:15,31-Aug-23,,,,,Brian Pugh,Emily Yamashita,William Kim,On Job Training,Evening,5
68a1051a-886a-4efb-ba40-846dbb806750,Inbound,Feedback,UnProfessional Behaviour,,a7c355af-7dc8-4182-95f2-b8f2429142a9,,31/08/2023 16:46,31/08/2023 16:54,31-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
ad9233f3-3321-488f-bc5a-32811038090b,Inbound,Offers & Cashback,Affiliate Offers,,c5434893-e948-4b78-be3a-a086fdb1f900,24/08/2023 13:33,31/08/2023 13:04,31/08/2023 13:17,31-Aug-23,INDORE,Mobile,6199,,Christine Lewis,Emma Park,John Smith,31-60,Afternoon,1
4be98346-4c41-4ee2-8a5e-46157a7dd06f,Outcall,Returns,Return request,,04e12f3d-8cd9-43a9-b365-4e5c1ada7223,,31/08/2023 10:10,31/08/2023 10:13,31-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
36456372-fbdb-4ac8-b83d-5d8de33233ff,Outcall,Returns,Wrong,This Person is   And politely Behaviour ,f41e53bd-dd5e-4886-98ff-5af066892db0,,31/08/2023 13:06,31/08/2023 13:10,31-Aug-23,,,,,Michelle Clark,Ethan Tan,John Smith,31-60,Morning,5
fe1e97cf-a359-49dc-8a19-17243eec677e,Inbound,Returns,Wrong,,25d7d180-cece-44ed-8bad-1056140b3d0f,,31/08/2023 23:14,31/08/2023 23:16,31-Aug-23,,,,,Michael Martin,Noah Patel,Michael Lee,31-60,Evening,5
e86c5041-85ba-4bef-8f2d-264af5816a4a,Inbound,Returns,Service Centres Related,,d864192e-3273-403c-b99f-06cd4889dec8,24/01/2022 09:55,28/08/2023 20:43,31/08/2023 11:13,31-Aug-23,ADILABAD,Home Appliences,3490,,Charles Williamson,Logan Lee,Emily Chen,0-30,Evening,1
9163213d-b426-4978-9ccb-09261b79c273,Outcall,Feedback,UnProfessional Behaviour,strictly action delivery agent misbehavieour,96a279d2-ccaf-46a8-b0b9-471a2c399693,23/08/2023 12:14,31/08/2023 08:56,31/08/2023 15:36,31-Aug-23,JALGAON,LifeStyle,1299,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
124c40f6-4ce5-4210-b665-326d0113e28c,Inbound,Returns,Missing,,d432d167-184f-4133-a455-cbf5861c9017,,31/08/2023 18:30,31/08/2023 20:38,31-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,4
802f39f2-05ee-4ef9-9b5d-aebd910a0cf2,Inbound,Returns,Service Centres Related,,13da2fdd-6373-4314-878a-09ac8e2e4241,,31/08/2023 13:37,31/08/2023 13:41,31-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8753ef82-e78e-4b96-955f-ca5900ad3673,Email,Returns,Service Centres Related,Hiii,c5408795-f4bf-47fc-ba43-f2040bb27f69,,31/08/2023 14:10,31/08/2023 14:14,31-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
a21a65d5-aace-488c-b719-fc5fb0eb1242,Inbound,Returns,Missing,Good ??   aap se bat kr kr,83c8401e-4e83-49ca-8cce-416e3e439a43,10/08/2023 18:38,31/08/2023 13:58,31/08/2023 13:59,31-Aug-23,PATNA,LifeStyle,959,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
e7449345-b780-46dc-90f0-c12c49f60935,Inbound,Order Related,Customer Requested Modifications,Great ,850a0973-46ef-4803-b6d6-9dd128599043,,31/08/2023 11:26,31/08/2023 11:27,31-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
eabc1483-c7c2-4e18-b199-5b0c5c0e5487,Inbound,Order Related,Installation/demo,,1515b2f6-31b5-4352-88c7-4b42d0561ca6,,31/08/2023 12:38,31/08/2023 12:41,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
21fbe3cd-5cb3-4fe1-a01e-d8b3bff070f9,Inbound,Returns,Return request,,d2501a27-21fe-4584-9945-02ff7ac5d6c4,,31/08/2023 20:17,31/08/2023 21:00,31-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
883d788b-a6ae-44cf-8607-d03a24b94087,Outcall,Shopzilla Related,General Enquiry,,a3e41270-ab23-4e59-a425-0ff42acdc5fc,,30/08/2023 20:56,31/08/2023 11:17,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
5b2fc446-0fff-438c-8ae3-7a3791f3542d,Inbound,Returns,Return request,Keep it up Shopzilla services.It was such huge help for me and solved by Shopzilla service I'd like to thnku a lot have good day all !!,7f86b254-a118-4780-ba74-d5036c0aeb8c,,31/08/2023 11:29,31/08/2023 11:31,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
8e2d1016-e904-4040-9557-9a7bb8167881,Inbound,Order Related,Priority delivery,I have to question for fast delivery,769cd69c-2431-49b5-97a7-7be339d69f6d,,31/08/2023 14:06,31/08/2023 14:08,31-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
3b60c05a-a9ef-43d0-9967-be8a31c12184,Inbound,Returns,Exchange / Replacement,Help,de497ef0-d2f1-4b56-8146-b26e40692925,05/08/2023 11:59,31/08/2023 18:07,31/08/2023 18:08,31-Aug-23,VALPOI,Mobile,23999,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,2
997edce0-d10a-44b3-93df-39cced5a3f57,Outcall,Order Related,Delayed,,75a883ff-60eb-4c14-bd19-16242fe8c866,,31/08/2023 08:05,31/08/2023 08:07,31-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
a50b75b4-8723-4a79-a38f-c561cbdb2543,Inbound,Returns,Reverse Pickup Enquiry,,57d37fa7-bc49-4f92-9e8b-cf5406c17185,,31/08/2023 08:09,31/08/2023 09:11,31-Aug-23,,,,,Timothy Taylor,Sophia Sato,John Smith,0-30,Morning,5
1f245711-e926-493a-b8ff-bf598b0e0d4c,Inbound,Returns,Reverse Pickup Enquiry,,469389b7-ee45-4584-b7e4-39c715785dd1,,31/08/2023 09:28,31/08/2023 12:06,31-Aug-23,,,,,Bonnie Durham,Austin Johnson,Michael Lee,0-30,Morning,5
a0d133cf-33c8-486f-acf5-2c7043c2fc45,Inbound,Feedback,UnProfessional Behaviour,,be6ba626-3589-4b92-882e-c0a8924f33e8,,31/08/2023 07:06,31/08/2023 07:08,31-Aug-23,,,,,Sarah Henderson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
4f19341b-25f2-4008-8a13-5c05cf4d2d82,Inbound,Returns,Reverse Pickup Enquiry,,c73cb79a-ef70-444b-8a14-2eadbf9a364e,,31/08/2023 14:24,31/08/2023 14:34,31-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,4
a1da8a43-bd1c-4160-a7fe-b0a0ec8f2948,Inbound,Returns,Reverse Pickup Enquiry,,1d37dfcb-3ad2-46e7-ba14-7b9934b9a42b,,31/08/2023 16:18,31/08/2023 16:21,31-Aug-23,,,,,Tammy Brewer,Layla Taniguchi,Emily Chen,>90,Morning,5
bb9f5f51-704c-4e62-a36b-1497ffff2b91,Inbound,Product Queries,Product Specific Information,,8075b851-9446-4f0f-bb8a-9b9a0dd2e892,,31/08/2023 19:50,31/08/2023 20:04,31-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,1
41cd7580-5e99-4171-96f1-38bfbaddbdb2,Outcall,Returns,Wrong,Overall good ,28f6b4bf-c33b-48b9-8a3a-2e55ba695a43,26/08/2023 04:58,31/08/2023 13:11,31/08/2023 13:14,31-Aug-23,PUNE,Home Appliences,561,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
ed8ab91d-36bf-4ddd-a3c1-f7956ead9b15,Inbound,Returns,Reverse Pickup Enquiry,"Product correct product check up facility during delivery, we are getting wrong product and facing more problems in refund.",6c55f3e4-66b3-492d-9e78-8d2cd15503d7,,31/08/2023 20:40,31/08/2023 20:48,31-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,4
81ac93d2-e2f0-4812-8c8c-774b954a08c2,Inbound,Order Related,Delayed,,4614c6d0-733a-4541-8126-195cf6eefd9f,25/08/2023 07:35,31/08/2023 09:53,31/08/2023 11:54,31-Aug-23,HOSHANGABAD,Electronics,999,,Mrs. Jennifer Stone,Dylan Kim,Michael Lee,>90,Morning,5
66726457-a828-401d-a886-7528d61b297f,Inbound,Order Related,Seller Cancelled Order,Good ?? ,2084af05-0f79-491c-8b10-0a03ab57610b,,31/08/2023 20:54,31/08/2023 20:58,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
457dd4c1-2b20-4073-97f4-adf69e0e094f,Inbound,Payments related,Online Payment Issues,Yes,70ef7f61-fdb5-4cac-b90a-9ffe67aaceaf,,31/08/2023 13:58,31/08/2023 14:00,31-Aug-23,,,,,Randy Mullins,Jackson Park,Michael Lee,31-60,Evening,5
28bf6a96-b863-4386-85f3-e7f256ab1d00,Email,Returns,Reverse Pickup Enquiry,,16ee9bbe-6e48-4a2a-b0eb-1841cb2f10f3,,31/08/2023 16:16,31/08/2023 16:49,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
e6bf8b9c-5edd-4b32-babb-7402f387a6e9,Inbound,Returns,Reverse Pickup Enquiry,Nice ??,4eacd6e2-c0bd-4e8c-a159-a7f2eb103b3c,,31/08/2023 12:17,31/08/2023 12:19,31-Aug-23,,,,,Victoria Collins,Isabella Wong,Emily Chen,>90,Split,5
dd40b09f-7f54-41a5-8ec9-df9065af2561,Inbound,Order Related,Order status enquiry,,e285795d-7264-4d37-ac3d-60b223b5131f,,31/08/2023 16:24,31/08/2023 16:28,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
93df1608-bafa-48e8-be0c-1a1bed908d98,Inbound,Cancellation,Not Needed,Nice ,2589bae1-3d76-4fbd-8192-4686d30084fd,,31/08/2023 17:31,31/08/2023 17:36,31-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
2bba658d-d50a-4e4f-9131-d5391168e1a1,Inbound,Returns,Fraudulent User,,89fab831-76dd-4b44-b720-067a0cc166c2,,31/08/2023 20:53,31/08/2023 22:09,31-Aug-23,,,,,Anthony Jackson,Mia Patel,Jennifer Nguyen,On Job Training,Evening,4
fb4c505f-0795-4d34-a519-da27217debe6,Inbound,Order Related,Order status enquiry,,831f3f2d-b892-41f5-920b-21b9ad708e6b,,31/08/2023 21:12,31/08/2023 21:12,31-Aug-23,,,,,Ann English,Olivia Suzuki,Olivia Tan,On Job Training,Morning,5
b2231f94-440e-49d3-b980-934719233424,Inbound,Order Related,Order status enquiry,Nice,2f8543eb-b673-47f8-9641-eb173b7335c8,,31/08/2023 19:20,31/08/2023 19:20,31-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
3573b4bd-ec82-44ed-bc4f-c343fb9f0c57,Inbound,Returns,Fraudulent User,,9dd9e25c-12cb-44b6-bd76-d0b33098fd95,,31/08/2023 10:19,31/08/2023 10:26,31-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
427cea71-8857-4ed7-b458-87c5a35131bd,Outcall,Returns,Reverse Pickup Enquiry,,0bdaef90-81fc-4a08-a5eb-335a522800c0,,31/08/2023 15:59,31/08/2023 16:00,31-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
a1fceb31-846f-4e4b-b6a3-85332b1feaf8,Inbound,Returns,Return request,Nothing is advisable ,d87a6f46-1ae5-411d-9f06-75b821be8cb4,,31/08/2023 22:06,31/08/2023 22:30,31-Aug-23,,,,,Brian Wall,Jacob Sato,William Kim,On Job Training,Evening,5
28ac522e-fc20-46ba-ba67-e411ccd43266,Inbound,Order Related,General Enquiry,,07bd5f42-9d3e-4321-8053-419ab0c93dfb,,31/08/2023 11:53,31/08/2023 11:55,31-Aug-23,,,,,Tonya Watts,Aiden Patel,Olivia Tan,On Job Training,Evening,5
b2b99b7b-80bb-4a24-8c5b-38e1ccfc271e,Outcall,Returns,Reverse Pickup Enquiry,,76377a98-4b49-4aea-abe6-5b21b17735db,,31/08/2023 16:51,31/08/2023 16:52,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
de798a72-4ce8-4675-af87-6cd956b6a201,Inbound,Returns,Reverse Pickup Enquiry,,7e28f8d0-95f8-4f9d-b33a-de3e3881ff34,,31/08/2023 17:00,31/08/2023 17:04,31-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
7045f178-227e-4bac-a413-0b76ad0ce38c,Inbound,Shopzilla Related,Shopzila Premium Related,,3c2b016a-0ea7-4f00-83bf-3bf511f0eec5,,31/08/2023 12:18,31/08/2023 17:03,31-Aug-23,,,,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
d4fc24d1-0948-4ce9-9ae8-0472df66de9a,Outcall,Returns,Return request,,1d2b775c-538e-4f5b-b03d-ccf921982070,,31/08/2023 18:05,31/08/2023 18:08,31-Aug-23,,,,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
8e55aea1-d4ae-413c-8051-2d7e8d580b95,Inbound,Order Related,Order status enquiry,As discussed with Ms.   regrading flexibility in the item. Discuss with her and work on it Thanks good service,6deee9f9-da4a-4389-8d1e-865fad943d56,,30/08/2023 22:34,31/08/2023 10:25,31-Aug-23,,,,,Jon Moore,Ava Wong,William Kim,On Job Training,Evening,5
6b6b543a-c29e-4f42-870d-1a92b74fcb27,Inbound,Product Queries,Product Specific Information,"Option to add GST after order placed or take GST applicability for only those products in the order where GST applicable, by splitting order in your backend or giving suggestion b4 order completion.",b5477b0c-56ee-4f06-8a18-b1b10934a128,,31/08/2023 10:11,31/08/2023 10:54,31-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,4
f62aa780-0d2d-4767-aaf8-93a6194bca6a,Inbound,Order Related,Order status enquiry,,7e5b3208-041a-4b13-872a-5a4cb2dbf2e0,,31/08/2023 12:10,31/08/2023 12:12,31-Aug-23,,,,,Evelyn Stevens,Aiden Patel,Olivia Tan,On Job Training,Evening,5
79803400-1f79-402b-8371-a6529a87210c,Inbound,Returns,Reverse Pickup Enquiry,,7154a715-2144-4432-8965-6c6f3f7a3384,,31/08/2023 12:36,31/08/2023 12:40,31-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
29ef5496-68f1-4b1f-9f13-f618d8d22776,Inbound,Returns,Return request,,9868c658-3321-499a-9b0b-8145a61e1bd9,,31/08/2023 21:22,31/08/2023 21:24,31-Aug-23,,,,,Aaron Edwards,Mia Patel,Emily Chen,61-90,Evening,5
a7b7d0ab-6d44-4b6e-b33f-26606eda51ee,Inbound,Returns,Fraudulent User,Good and solve the problem ,1d312a2e-5207-4118-96f0-d36168b37734,,31/08/2023 18:55,31/08/2023 19:47,31-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
1a332906-ba84-4421-b81b-f88e8d2872fd,Inbound,Order Related,Order status enquiry,,8a20c2d3-b033-4d9c-8319-844e5a5391df,,31/08/2023 10:41,31/08/2023 10:45,31-Aug-23,,,,,Penny Lam,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
ab2afb46-fe56-46aa-b17c-649da7938e09,Outcall,Returns,Missing,Nice ,ecdfe521-76d9-4f08-bd4e-a27bc0275c29,,31/08/2023 07:24,31/08/2023 07:29,31-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,5
e6bb77e1-62ef-4c36-b462-6728f81bc7d8,Inbound,Order Related,Order status enquiry,,9a140611-0002-4608-90c0-27b4a7518b24,,31/08/2023 18:21,31/08/2023 20:34,31-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
f9756ee4-ad63-4b1b-b92a-2c2b65d3013f,Inbound,Payments related,Payment related Queries,,a279ed88-4f5c-47ee-817c-81e69d665316,,31/08/2023 18:24,31/08/2023 18:49,31-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
c107102d-b871-45cf-8831-c69a22d117dc,Inbound,Shopzilla Related,General Enquiry,????,d23bb5a4-2863-4aa1-8913-59713e791024,,31/08/2023 21:54,31/08/2023 21:58,31-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
c0808035-ecf8-4270-af9e-8feb16dcd1c3,Inbound,Order Related,Delayed,,129f9c94-9116-4bcb-b88b-755da3d70a56,24/08/2023 12:38,31/08/2023 10:51,31/08/2023 13:28,31-Aug-23,JABALPUR,LifeStyle,1374,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
25260295-6d3c-4de8-9c53-87d51bde0114,Inbound,Returns,Fraudulent User,Bahut hi kharab product   peace wrong product wrong size,42e3b917-a445-41ce-bc1b-4d72c76de7d7,,30/08/2023 23:04,31/08/2023 11:20,31-Aug-23,,,,,Michael Olsen,Brayden Wong,John Smith,61-90,Evening,1
54875557-15ac-408b-9fa9-2bbe73de695f,Inbound,Returns,Return request,Thank you for help   ma'am ,85a248cf-b69c-4871-b350-3c79188b690e,,31/08/2023 00:23,31/08/2023 00:29,31-Aug-23,,,,,Jessica Henderson,Wyatt Kim,Michael Lee,31-60,Evening,5
d6a74bc2-388d-4ead-917b-c5edaea5fcfd,Outcall,Returns,Return request,,0c99bd5f-61bb-4a62-a5d2-345b7c1a9f74,,31/08/2023 11:29,31/08/2023 14:09,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
dfa6a046-7d12-45b5-89e9-901e6ad97507,Inbound,Order Related,Seller Cancelled Order,Good talking in customer executive ,941d353b-d706-4f77-ab6c-3f553015093b,,31/08/2023 18:21,31/08/2023 19:11,31-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
842aa8bf-0380-4463-92e8-346fb4cfb216,Inbound,Product Queries,Product Specific Information,,9d3679c8-eb15-4296-9167-9934ead91bdd,,31/08/2023 21:09,31/08/2023 21:12,31-Aug-23,,,,,Lisa Padilla,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,1
3baa341c-4767-47dc-ae93-b71d8b2da45f,Inbound,Returns,Reverse Pickup Enquiry,,85247a9c-9023-4cfa-8497-fde5d4f47bf1,,31/08/2023 10:08,31/08/2023 10:35,31-Aug-23,,,,,Mrs. Heather Williams,Isabella Wong,Emily Chen,>90,Split,5
ec27a719-b468-4804-a77f-12730146ec90,Inbound,Shopzilla Related,General Enquiry,My issue not resolved ,a2c771f0-01cd-4b98-adc6-87e7b311fba2,,31/08/2023 14:05,31/08/2023 21:29,31-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,4
ff0af6d4-f90d-47db-948d-14674de86a76,Inbound,Shopzilla Related,Shopzila Premium Related,,530cc1a7-4d2b-4075-8c40-c2bcc85d52c5,,31/08/2023 19:03,31/08/2023 19:04,31-Aug-23,,,,,Jennifer Jones,Lucas Singh,Jennifer Nguyen,On Job Training,Evening,5
8d44d101-03af-4553-946c-575d8c621116,Inbound,Returns,Reverse Pickup Enquiry,,5fe1fdc8-188c-4119-a9a8-1da088b56428,,31/08/2023 21:41,31/08/2023 22:34,31-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,4
a9ebfe5c-b17e-49a0-99a3-65ca38f13831,Inbound,Returns,Reverse Pickup Enquiry,,c56db913-90b3-4e91-8f55-ed8eb2e66799,21/08/2023 22:12,31/08/2023 17:04,31/08/2023 17:08,31-Aug-23,MUMBAI,Books & General merchandise,1274,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,5
d5be8a1e-9759-48a8-87d0-d72025fb298a,Inbound,Returns,Reverse Pickup Enquiry,,9d4b08e7-c171-433b-9290-3929b916c360,,31/08/2023 10:50,31/08/2023 11:04,31-Aug-23,,,,,Lisa Wilson,Isabella Wong,Emily Chen,>90,Afternoon,5
19333ca1-7109-4eae-9de0-f1dccbea4559,Inbound,Order Related,Delayed,,fa5f56d9-3442-4aec-87f1-74ccd6e251c5,22/08/2023 09:50,31/08/2023 15:32,31/08/2023 15:33,31-Aug-23,AHMEDABAD,Books & General merchandise,329,,Brianna Brown PhD,Amelia Tanaka,Michael Lee,31-60,Evening,5
0291cae2-9d25-449f-a07c-ae462c308810,Inbound,Shopzilla Related,General Enquiry,,57945102-b002-4687-81a9-1f4497431369,,31/08/2023 12:27,31/08/2023 12:28,31-Aug-23,,,,,Christina Hines MD,Zoe Yamamoto,William Kim,On Job Training,Morning,5
95508dee-4ae1-4e29-8d9f-3b74ed4c8bbe,Outcall,Returns,Reverse Pickup Enquiry,Imporve the time duration of the application processed,23802100-3a33-45be-99d8-2d4871e523bc,19/08/2023 15:52,31/08/2023 08:19,31/08/2023 12:08,31-Aug-23,GAUTAM BUDDHA NAGAR,LifeStyle,775,,Michael Jenkins,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
7ae3f2b2-50c5-40ce-ae97-242169f0212a,Inbound,Order Related,Customer Requested Modifications,,cfac72bc-846a-4181-8a1e-bc0109d04252,26/08/2023 18:17,31/08/2023 09:42,31/08/2023 09:43,31-Aug-23,,Mobile,3399,,Nicole Jones,Jackson Park,Michael Lee,31-60,Evening,5
e094896a-b428-4d4c-8c9a-ab6673750a36,Inbound,Returns,Reverse Pickup Enquiry,,5be071f5-cf41-4e8a-8967-54862edccfbd,,31/08/2023 11:35,31/08/2023 11:49,31-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,1
7d65b273-bd38-4faa-aee3-cab5a6e9448e,Inbound,Shopzilla Related,Shopzilla Rewards,,ed10415d-9715-4ef4-b388-ed8da4883a7b,,31/08/2023 18:18,31/08/2023 18:19,31-Aug-23,,,,,Kristin Campbell,Ethan Tan,Michael Lee,>90,Evening,5
d2bbc715-3d15-4e8a-a28c-77e6c66309fb,Email,Order Related,Installation/demo,,e669735d-1ffc-4c85-8bd9-9d2df26873b5,,31/08/2023 10:34,31/08/2023 10:41,31-Aug-23,,,,,Joshua Mccarthy,Olivia Suzuki,John Smith,31-60,Morning,5
8c4ad0d1-fb1d-4058-b085-0a2169ca9827,Inbound,Returns,Return request,Happy ,d3d27327-8e8f-420b-9649-dc11cfbc842f,,31/08/2023 11:59,31/08/2023 12:07,31-Aug-23,,,,,Bradley Johnson,Austin Johnson,William Kim,On Job Training,Morning,5
7c081849-f2c2-476e-9056-11c3a533217b,Inbound,Order Related,Delayed,,aa94229f-d6d6-4f9b-ad23-c74017b13d15,,31/08/2023 15:37,31/08/2023 15:45,31-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,4
98118349-1203-42ce-b3ec-579f3d42248e,Outcall,Returns,Fraudulent User,,79905220-8a47-434c-8b8a-edc762775a1b,,31/08/2023 16:33,31/08/2023 16:34,31-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
68e47c44-7b32-4810-b383-5a3b3b9b7de4,Outcall,Returns,Reverse Pickup Enquiry,Thanks,d674e0e6-6a52-4c77-add6-4fdeffb92272,,31/08/2023 19:58,31/08/2023 20:04,31-Aug-23,,,,,Amy Berry,Elijah Yamaguchi,John Smith,>90,Evening,5
3dd26e52-7b6e-484a-91d2-be0ce8b3cc39,Inbound,Product Queries,Product Specific Information,,bbdf32bd-f4fd-437c-9103-dab1de6cffd0,,29/08/2023 09:22,31/08/2023 13:16,31-Aug-23,,,,,Kenneth Holt,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
02a0ec7e-f53b-48aa-9af1-6d967374d965,Inbound,Returns,Reverse Pickup Enquiry,"Improve your service I am talking about Shopzilla Because the delivery agent is canceling the product without permission or from your end, you are getting very poor service day by day.",c89819d3-ea0b-4200-95c0-022f8827d478,,31/08/2023 08:36,31/08/2023 08:38,31-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
c4cd5243-8d63-4412-9606-47db3fc30048,Inbound,Shopzilla Related,General Enquiry,,24277d0f-9655-4892-89af-d125c723a759,,31/08/2023 17:44,31/08/2023 17:50,31-Aug-23,,,,,Tina Harrington,Carter Park,Michael Lee,>90,Morning,5
48249a4c-e2cd-41de-98af-2f257a951885,Outcall,Product Queries,Product Specific Information,Very poor,05b7320c-8956-4841-ab73-c29a92d003e9,,31/08/2023 23:26,31/08/2023 23:26,31-Aug-23,,,,,Dalton Oneal,Noah Patel,Michael Lee,31-60,Evening,1
5e1df053-c447-451e-9797-fd64e7eab140,Inbound,Order Related,Delayed,,a15526c5-e896-40bb-97e3-f9643f4c0393,17/08/2023 13:50,31/08/2023 19:52,31/08/2023 19:52,31-Aug-23,MASAURHI,Electronics,134,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
76b47eeb-c354-43ef-a188-bbf755c129c9,Inbound,Order Related,Priority delivery,,dfa86766-5785-42b5-b94a-12c38f8a9023,,31/08/2023 00:18,31/08/2023 00:21,31-Aug-23,,,,,Mary Taylor,Jackson Park,William Kim,On Job Training,Morning,5
bb71c9cb-7381-491f-bb79-6529b8c95438,Inbound,Payments related,Payment related Queries,,e81f5ba4-99bb-48cc-988a-3cd7a72c3e38,,31/08/2023 09:46,31/08/2023 10:35,31-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
092840a2-e4c2-41c9-b13a-95f8bdc2d93d,Inbound,Returns,Return request,Good ,7055a1e6-368b-4394-b89c-b31ac3a8f621,,31/08/2023 10:24,31/08/2023 10:32,31-Aug-23,,,,,William Melton,Jackson Park,Michael Lee,31-60,Evening,5
a226e943-0d32-40ea-b669-c1e3e162d0c1,Email,Returns,Reverse Pickup Enquiry,,5363ae19-db6e-4654-9151-aa043495730b,,31/08/2023 20:00,31/08/2023 20:06,31-Aug-23,,,,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,3
7abb754d-3f18-4cf6-9b0d-63fdb5133091,Inbound,Order Related,Installation/demo,Just okk,9f13d4cd-a454-4d29-aa1f-9372ac03a315,,31/08/2023 19:19,31/08/2023 19:38,31-Aug-23,,,,,Michelle Williams,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
cbc1b4e0-871c-4812-8233-f305d89ede19,Inbound,Order Related,Customer Requested Modifications,,a0b07e87-9a8c-4534-a3ee-1b3a8f3d4482,,31/08/2023 15:38,31/08/2023 15:39,31-Aug-23,,,,,Paula Wilkins,Emma Park,John Smith,>90,Afternoon,5
fa6aaf6e-8582-4a5b-8fc0-44287b9c20c8,Inbound,Returns,Wrong,,18fb8b21-09c7-450e-bc50-4f84bed994df,,31/08/2023 15:48,31/08/2023 15:57,31-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
5f633738-bcd3-46e6-855c-6557f9077f4e,Email,Cancellation,Not Needed,,a3419fe8-a072-470e-9199-ce527825fee3,,31/08/2023 08:43,31/08/2023 08:46,31-Aug-23,,,,,Corey Gibson,Alexander Tanaka,Michael Lee,0-30,Evening,5
f9e59c21-932c-48a3-8cfc-e31ddc042c79,Email,Refund Related,Refund Enquiry,good,b3f25edb-b33f-4c40-87bb-8c893edbfa33,,31/08/2023 11:35,31/08/2023 11:36,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
347e74d8-9a64-480e-8977-11bfc600ce81,Outcall,Refund Related,Refund Enquiry,,1f78c20c-e4fa-4023-a5b0-1025efeeb37a,,31/08/2023 14:15,31/08/2023 14:16,31-Aug-23,,,,,Renee Martin,Lily Chen,Michael Lee,>90,Morning,5
cf361f21-3e03-492e-9bc0-666af38d9037,Inbound,Order Related,Order status enquiry,,5b8ce255-548e-4742-9f5c-8e2556831191,,31/08/2023 16:15,31/08/2023 16:19,31-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
99ef8417-43da-4cfd-b48a-646f22cbaf43,Outcall,Returns,Return request,,30e34da1-b34c-4b9b-89d5-cd17c62e9dc1,,31/08/2023 21:57,31/08/2023 22:03,31-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,4
8d2c31af-ce47-4dff-b405-bf4219213d5b,Inbound,Returns,Damaged,I must say today's interaction was the best interaction I ever feel if I compare it with all. She was too good and I highly appreciate the professional skills she shows. It was my best ever talk to any agent till now. Thanks and all the best. Keep up the good work ??????,3ccf255d-03a1-4ac3-a965-2c08d97ce319,,31/08/2023 10:02,31/08/2023 10:35,31-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
385fb434-38d6-47fb-9857-afa6ea486061,Inbound,Shopzilla Related,Account updation,,62f53904-96c2-4426-8e5d-d275c1235925,,31/08/2023 18:17,31/08/2023 18:19,31-Aug-23,,,,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,1
95d90795-a58c-48b9-b2ef-2190c4d891f3,Outcall,Returns,Return request,Behaviour of customer executive is very helpful...,df4f893c-4a20-473f-a505-f933a2de4150,,31/08/2023 19:40,31/08/2023 19:43,31-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b0885f69-6715-4786-9816-c2f72a71f03b,Inbound,Returns,Reverse Pickup Enquiry,,34d09220-54a0-47b5-aaf9-35238ebc7e21,,31/08/2023 11:44,31/08/2023 16:27,31-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
11222d96-25f1-4df6-afcd-cf76b99afcef,Inbound,Order Related,Seller Cancelled Order,,b763a87c-188b-4292-9595-0598c48513d6,,31/08/2023 11:13,31/08/2023 11:17,31-Aug-23,,,,,Paula Castillo,Landon Tanaka,Emily Chen,61-90,Morning,4
ad849d78-d6a7-487f-abbc-a244b3ebd22c,Inbound,Payments related,Payment related Queries,,db1af370-e9da-4e8d-a5f7-a2bf6e495885,,31/08/2023 16:12,31/08/2023 16:25,31-Aug-23,,,,,Dylan Day,Brayden Wong,John Smith,61-90,Evening,5
c1e543c3-6a48-4e95-bcb7-2a25ff6c046c,Inbound,Order Related,Installation/demo,,259e18ae-0beb-4166-a20f-5def79aa28b2,,31/08/2023 20:13,31/08/2023 20:15,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
d3fd2fce-9941-4c73-9312-b5b72d36f19a,Inbound,Refund Related,Refund Enquiry,,c08cee15-7cc5-49e5-a5f3-98386e00ff93,19/08/2023 15:56,30/08/2023 07:05,31/08/2023 09:31,31-Aug-23,BERHAMPUR,LifeStyle,1024,,Kathy Strong,Sophia Sato,John Smith,0-30,Morning,5
f9e0aa60-bc67-41a8-aa53-71215bf2262d,Email,Returns,Reverse Pickup Enquiry,,b90a3570-c950-4e9d-b4d6-859a2d5b6596,02/08/2023 23:41,31/08/2023 11:28,31/08/2023 16:41,31-Aug-23,NANDURBAR,Affiliates,213,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
82dd69e6-934a-481f-8c07-285d6befa7b9,Outcall,Returns,Reverse Pickup Enquiry,Very good,82c03807-1862-4d8b-b2e6-3e172806684e,,31/08/2023 09:24,31/08/2023 09:30,31-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
18663af2-7a9a-4eff-8648-38ee77ec9a35,Inbound,Refund Related,Refund Enquiry,Customer support ne bahut acche se treat   or bahut acchi person hai uneke liye 5 star se bhi   koi star ho to Shopzilla please   ka kasht kare ghanyawaad ??????????????????,7b14f57c-2db7-407a-97fa-71bf2f1bf51a,,31/08/2023 16:12,31/08/2023 16:16,31-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
a8c514f8-63f6-4387-b591-ee13de2c4679,Inbound,Shopzilla Related,General Enquiry,Ok,0adf86a1-f3ea-41ec-8044-5c6fa7ebcf64,,31/08/2023 13:59,31/08/2023 14:02,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
cad220cb-5656-43c9-b484-c592d9cfb4dc,Inbound,Payments related,Online Payment Issues,,a86026af-9455-4e68-8443-fed1239f293f,,31/08/2023 15:50,31/08/2023 15:51,31-Aug-23,,,,,Aaron Romero,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6fba92d6-96e8-4a09-9595-f179a722836e,Inbound,Returns,Fraudulent User,,c44a502e-2929-45c3-86ee-f87327e37cfa,,31/08/2023 16:16,31/08/2023 16:17,31-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
45b0a0bf-2a25-41c5-bc7b-86e6dbc97899,Inbound,Refund Related,Refund Related Issues,Nil,7e908be2-03bf-49a9-a698-42f2d34523b3,,31/08/2023 11:03,31/08/2023 12:21,31-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,5
e44737ce-0d2b-402a-91bb-d401e5845574,Inbound,Returns,Reverse Pickup Enquiry,,d4ed0d7b-6270-470f-8676-c4052b7bddde,28/07/2023 18:02,31/08/2023 23:39,31/08/2023 23:41,31-Aug-23,NOKHA,Electronics,1699,,Crystal Dunlap,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,1
4cc2dace-8cb6-4bbf-beea-ee6e81039991,Inbound,Refund Related,Refund Related Issues,,4ce36900-9499-4a70-9465-e2ea3c8ca5ba,22/08/2023 08:23,31/08/2023 12:28,31/08/2023 12:51,31-Aug-23,DORAHA,Books & General merchandise,281,,Richard Barber,Alexander Tanaka,Michael Lee,0-30,Evening,5
1730c02e-9c91-44a1-803d-ecbb26d6c57e,Inbound,Shopzilla Related,General Enquiry,,4ad244af-8bf8-438c-ab31-394de9684782,,31/08/2023 07:14,31/08/2023 07:16,31-Aug-23,,,,,Sarah Taylor,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b223c987-1271-41dc-a0be-386810ead5ba,Inbound,Order Related,Order status enquiry,Very bad,f21ff344-693b-4cfc-b3c7-13e8a240a138,,31/08/2023 22:06,31/08/2023 22:12,31-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
dc2c324c-1455-4040-b69e-e07f473aab77,Inbound,Product Queries,Warranty related,Make best efforts to resolve the problem of the customers at the earliest.,b12aa879-7ff8-4de3-911e-33efc30d0294,,31/08/2023 14:14,31/08/2023 14:43,31-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,4
4fd47776-4be9-4e4f-8ffc-068c811b79f6,Outcall,Order Related,Priority delivery,No salution,1ee5f673-f7d1-4a81-8306-bd42fe563897,,31/08/2023 21:31,31/08/2023 21:32,31-Aug-23,,,,,Christopher Mcintosh,Oliver Nguyen,John Smith,>90,Morning,1
9a5307e2-852f-447e-a14b-60005a9e2cae,Outcall,Cancellation,Not Needed,,fd8a8f6b-72d1-4263-8a5d-58fc28b03b90,,31/08/2023 07:46,31/08/2023 07:47,31-Aug-23,,,,,Sara Hall,Brayden Wong,John Smith,>90,Morning,5
6d9a2c61-c065-44e8-a820-51698a50b1f0,Inbound,Order Related,Order status enquiry,,2fdd1237-2da6-4d75-9cca-e7ec2b9589cf,,31/08/2023 10:00,31/08/2023 15:34,31-Aug-23,,,,,Christine Jackson,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
c1e90274-da6e-4dd4-9962-cd6de5b57607,Outcall,Payments related,Online Payment Issues,,def862aa-7659-4e5e-8148-6ffed80fdc44,,31/08/2023 10:07,31/08/2023 10:10,31-Aug-23,,,,,Kristina Gutierrez,Jackson Park,William Kim,On Job Training,Morning,5
b0c0f685-9ff5-46b3-b3f3-c2fe536d10de,Inbound,Returns,Reverse Pickup Enquiry,I need my refund money ,16a26ed5-f840-4ac1-9cef-5607dca4575b,,31/08/2023 14:26,31/08/2023 14:28,31-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,1
6b3968a2-6768-4960-9dff-18be8299eddd,Inbound,Order Related,Installation/demo,,d0b66cc7-5f8d-4ea7-aeb0-61e986426d94,,31/08/2023 14:44,31/08/2023 15:37,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
cbf851a2-3c0e-49a7-aa15-061c2a651d27,Outcall,Returns,Reverse Pickup Enquiry,"size issue with helmet, no refund option ",1f16f291-6f25-4ce3-9d07-beb7609697d0,,30/08/2023 12:45,31/08/2023 10:17,31-Aug-23,,,,,Penny Bradley,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,1
d399f477-bca4-4333-925d-af53d3d82c76,Inbound,Returns,Return request,Very nice,602f6109-597e-4261-827c-a87cfd2ac88a,,31/08/2023 21:26,31/08/2023 21:31,31-Aug-23,,,,,Shane Humphrey,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
12655ec6-64e4-4b00-8b46-9a1cdbb9ee63,Inbound,Order Related,Priority delivery,Just delivered on time that's all I want,c4b48177-b3a1-4860-9c45-c0abf4884ba8,,31/08/2023 22:03,31/08/2023 22:05,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6a2b6655-237b-4405-bbc7-ab7cc6e4a092,Inbound,Order Related,Delayed,,bb4b9c70-09ae-402e-9576-b2f779cdbe2c,,31/08/2023 12:11,31/08/2023 12:13,31-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
68583fd5-3a0b-43d8-86ec-6a500a93c8da,Inbound,Shopzilla Related,General Enquiry,I am happy with your customer service   ,4dd82413-0eb8-4bd9-b82c-8ff9b527bfa1,,31/08/2023 17:40,31/08/2023 17:41,31-Aug-23,,,,,Robert Lopez,Logan Lee,William Kim,On Job Training,Evening,5
6a6ef102-716e-4644-a9bc-0880039fc9b2,Inbound,Payments related,Online Payment Issues,Happy,975a0952-d3e9-49ac-83cf-9f79f393b58b,,31/08/2023 19:35,31/08/2023 19:36,31-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
c0c6df4c-3322-4618-aed5-8f04f4f84704,Inbound,Returns,Fraudulent User,,4a17ea30-e6b5-4c9b-9ab1-85a97ad30edc,,31/08/2023 23:48,31/08/2023 23:50,31-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
e5871938-03b3-4bf4-8392-f988a1b27b95,Inbound,Order Related,Delayed,Good,a35bc28d-bc12-431d-8180-d3f48a445867,,31/08/2023 08:13,31/08/2023 08:17,31-Aug-23,,,,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
7d1e2d95-b93a-48b7-9296-fbfe03a4e403,Inbound,Product Queries,Product Specific Information,,af113a2c-7ac6-4a2a-a2b8-b4f834128141,,31/08/2023 09:41,31/08/2023 09:50,31-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,3
a9a56aba-9b77-49a7-a5a1-0b23be916492,Inbound,Order Related,Order status enquiry,,e5da2a2f-41ed-4446-b3f9-943c34ad56ae,,31/08/2023 18:30,31/08/2023 18:58,31-Aug-23,,,,,Christina Bolton,Ava Wong,William Kim,On Job Training,Evening,4
84a204cc-6534-4407-9570-6f9815621af9,Outcall,Cancellation,Not Needed,,eedfc926-5ba7-44d0-9176-76d6ecd20951,,31/08/2023 13:36,31/08/2023 13:37,31-Aug-23,,,,,Mrs. Kimberly Daniels,Ava Wong,William Kim,On Job Training,Evening,5
b7e9b4b2-7c1d-4381-aedc-87fba7886b11,Inbound,Refund Related,Refund Related Issues,,db2c06cc-1844-426a-bf8b-528a99fef382,,31/08/2023 20:11,31/08/2023 20:22,31-Aug-23,,,,,Theresa Brown,Brayden Wong,Michael Lee,>90,Afternoon,5
d08f233a-056f-4e3c-8e85-d811d9a9b265,Inbound,Shopzilla Related,General Enquiry,,8d3dfdfa-9b89-4117-a7e2-9628ceab8d22,,31/08/2023 21:33,31/08/2023 21:39,31-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,4
7fd60530-42a6-458e-873d-6bf6d68d806f,Email,Returns,Reverse Pickup Enquiry,,e25f8547-e268-4bb2-a04e-ab1d34e99a04,22/08/2023 08:09,31/08/2023 18:15,31/08/2023 18:18,31-Aug-23,KOLKATA,LifeStyle,309,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,3
437aa35f-047f-41a6-9d11-b0b228689cf9,Inbound,Order Related,Customer Requested Modifications,,047ae410-a243-4215-872b-874f3a9ac938,,31/08/2023 09:21,31/08/2023 09:22,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,4
51a2b6c0-2e43-4a19-b1ea-8461797f3717,Outcall,Order Related,Seller Cancelled Order,,5cbbb952-f68c-4b48-b88d-3476d06e0b1e,,31/08/2023 19:13,31/08/2023 19:14,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,5
a735d0a2-509e-45a4-b80a-d45c6dab7e4b,Inbound,Returns,Wrong,Tq,bc845bcb-3e54-41eb-840e-3501f780b978,,31/08/2023 23:35,31/08/2023 23:42,31-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
d934f747-5d7b-4380-861b-d2ab6104052a,Outcall,Order Related,Delayed,,6d05503d-7c9f-49f5-8843-f6863ed235c9,26/08/2023 17:21,31/08/2023 10:51,31/08/2023 10:52,31-Aug-23,BIHAR SHARIF,LifeStyle,699,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,3
99660ec0-5b47-4df8-a361-041b48c4f7e8,Inbound,Returns,Missing,,47a558ec-bdc7-40e8-ad61-77ccda05b3c3,,31/08/2023 16:56,31/08/2023 19:03,31-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
51a2b695-05d8-4577-bb2d-15e95a8d24da,Outcall,Order Related,Invoice request,,86f0bcb7-7d9e-4f27-a782-fcefc8a50da1,,31/08/2023 19:14,31/08/2023 19:16,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
1ec8b12d-13d8-4bb8-a9b7-f3af80050def,Inbound,Order Related,Delayed,,8ec027b9-43fd-4bb8-96ab-78116377f3d9,27/08/2023 11:09,31/08/2023 11:36,31/08/2023 12:58,31-Aug-23,BHADOHI,Home,79,,Catherine Watkins,Jackson Park,Michael Lee,31-60,Evening,5
1d465974-207a-4723-92a8-8e0664064a61,Email,Order Related,Delayed,,54fc3181-e08c-41cd-8aaf-de85404e16c2,23/08/2023 13:27,31/08/2023 20:25,31/08/2023 21:37,31-Aug-23,SHILLONG,Home,224,,Christopher Jones,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
a25bebd8-edda-4981-b2c2-f1ac7bab8aac,Inbound,Product Queries,Product Specific Information,,f2c86b44-2ce0-4d1c-b705-c19cb31eb335,,31/08/2023 19:37,31/08/2023 19:43,31-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
7eb83797-4e81-4313-a744-2504540a9045,Inbound,Returns,Reverse Pickup Enquiry,,f8096b2f-0041-48e1-b5be-bdad58b339c6,,31/08/2023 17:15,31/08/2023 17:20,31-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,5
decf33e7-490b-420d-bfb0-d66393beee23,Inbound,Feedback,UnProfessional Behaviour,,f87992d8-9e4a-4e72-8d36-94470b97a2c5,,31/08/2023 23:29,31/08/2023 23:30,31-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
39c064ff-5831-4ea6-871c-c98ed73a187e,Outcall,Order Related,Invoice request,,0dcc292c-1f00-487d-9789-aa582da64e12,,31/08/2023 10:15,31/08/2023 10:19,31-Aug-23,,,,,Todd Bennett,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
90f7b814-70e0-4575-9174-3e609f9bd0e7,Outcall,Returns,Missing,Good ,834a2d6c-6514-42b2-86e7-181a792725c4,,31/08/2023 10:09,31/08/2023 10:13,31-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,5
9c9fc32a-38d2-46ec-ae70-c42cc678f569,Inbound,Returns,Return request,Coustomer care resolve my issue thanks Shopzilla,0d8b71a4-a842-48ce-bcc9-6068114b3997,,31/08/2023 00:32,31/08/2023 00:33,31-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
550b3566-ee3a-487d-9512-389e560f73d5,Email,Returns,Return request,The service and other related matters were excellent. But as far as the present issue something went wrong in executing responsibity to pick up the returned product . I am sorry to report that the product is still with us unpicked. It is the first ever experience for me with the most reputed  . I hope the matter will be solved immediately. Your support and co operation in attending my problem is appreciable. Thank you,39213604-7aa3-426b-bc75-e816a07b903c,,31/08/2023 12:23,31/08/2023 12:57,31-Aug-23,,,,,Sandra Alvarado,Sophia Chen,Olivia Tan,>90,Morning,5
5bf657b4-2203-4d94-a90a-f0954effa003,Inbound,Payments related,Payment related Queries,,47b4434d-78cb-4afd-a33d-8c26bb6dcf9c,,31/08/2023 18:20,31/08/2023 18:22,31-Aug-23,,,,,James Blackwell,Jackson Park,William Kim,On Job Training,Evening,5
20b094cb-e8bc-48bb-8a84-2c27a125c5f7,Inbound,Returns,Missing,,7e58bd07-eb2d-4f53-a5f1-169ede74e86b,18/08/2023 16:06,31/08/2023 12:39,31/08/2023 12:40,31-Aug-23,SURAT,Electronics,1994,,Victoria Tran,Logan Lee,William Kim,On Job Training,Morning,5
3fe9ff3f-c655-46b7-867b-b529ba3fafdb,Outcall,Order Related,Installation/demo,,532850f4-80a8-4812-898d-d8a16debb75c,,31/08/2023 19:01,31/08/2023 19:02,31-Aug-23,,,,,Taylor Nelson,Zoe Yamamoto,Emily Chen,>90,Afternoon,5
ef6f065b-5a80-4653-b816-9b7195e84fe0,Inbound,Refund Related,Refund Enquiry,Good,8ad3af38-fe04-439f-983c-6f7adc5240a1,,31/08/2023 00:45,31/08/2023 01:10,31-Aug-23,,,,,Samuel Gomez,Ava Wong,William Kim,On Job Training,Evening,5
d69f87d8-4c43-4599-b708-040db8c1e3ef,Inbound,Returns,Service Centres Related,,42621019-4785-4a17-929b-fd5c1a1a4813,,31/08/2023 15:49,31/08/2023 15:57,31-Aug-23,,,,,Jaclyn Fields,Madison Kim,John Smith,61-90,Morning,5
969d90ec-9d09-4259-b092-8457e7318d00,Inbound,Order Related,Order status enquiry,,e56ce19a-9d61-46ea-91cd-50df1a4ccb00,21/08/2023 19:39,31/08/2023 11:43,31/08/2023 11:56,31-Aug-23,SAMBA,Mobile,13499,,Laura Gonzales,Zoe Yamamoto,William Kim,On Job Training,Morning,5
2e44fb76-ac93-4e38-8caf-a90b7c07a88f,Inbound,Returns,Fraudulent User,,870e8897-6638-400b-a9f8-1b9234bdd71f,24/08/2023 14:09,31/08/2023 12:02,31/08/2023 12:05,31-Aug-23,GURGAON,LifeStyle,1625,,Amanda Martinez,Elijah Yamaguchi,John Smith,>90,Evening,5
af2b7924-ad65-489e-a346-fa371b7b84b4,Email,Returns,Reverse Pickup Enquiry,,40a2b879-3ee6-4904-964c-19ae93e3fa71,,30/08/2023 21:22,31/08/2023 19:58,31-Aug-23,,,,,Wesley Meyer,Zoe Yamamoto,John Smith,>90,Morning,3
2473d6e9-c8b5-4e26-bcf7-09ecd15e0557,Inbound,Returns,Reverse Pickup Enquiry,,6c9e4272-1477-4f09-8fc2-1bc45983d4ab,,31/08/2023 11:57,31/08/2023 12:58,31-Aug-23,,,,,Christopher Dean,Aiden Patel,Olivia Tan,On Job Training,Evening,5
9462f6dc-55c7-4f2d-8332-f7a352f9a2d5,Inbound,Returns,Service Centres Related,,c1558060-8cf0-4c30-85c8-64c0f0081958,13/03/2023 18:39,31/08/2023 07:34,31/08/2023 07:44,31-Aug-23,BULANDSHAHR,Home Appliences,6299,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,5
49dd916a-cc88-4697-9587-9399b8edaf0e,Outcall,Refund Related,Refund Enquiry,,f6820128-53f8-40de-af44-04015feb0b80,24/08/2023 11:12,31/08/2023 11:38,31/08/2023 11:39,31-Aug-23,PILANI,Mobile,19999,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
0c7290ff-70f5-4e9e-a86a-95e6f5ed8c2d,Inbound,Returns,Fraudulent User,,6d960c38-add8-4435-87dd-f06545320631,,31/08/2023 16:09,31/08/2023 16:21,31-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
09174bef-dc41-4089-aad8-c23b63da0e39,Inbound,Order Related,Order status enquiry,,7c836c92-fc7a-4b1b-b29f-496992d8b987,,31/08/2023 22:31,31/08/2023 23:01,31-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
5f9d1a64-ebe3-41c4-bf44-9ea3655d1695,Inbound,Order Related,Delayed,,b36aa7c9-c577-4d57-8466-8ca2bfdd9367,,31/08/2023 09:18,31/08/2023 09:20,31-Aug-23,,,,,Kenneth Ramos,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ebd9136c-c684-4175-92bb-f3c137d04b40,Email,Returns,Return request,,2e9135c6-765e-4e4b-847b-1e839c7acedc,,31/08/2023 18:58,31/08/2023 19:33,31-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
40b803e1-c771-4a8d-8162-6334290562d1,Inbound,Returns,Wrong,,a2c912f3-9087-4c6b-b815-c1708004fda7,,31/08/2023 20:04,31/08/2023 20:04,31-Aug-23,,,,,Donald Hunt,Lucas Singh,John Smith,31-60,Evening,5
12bdfd31-829a-4476-bd6d-01c0e0a86213,Outcall,Returns,Missing,Thank you ??,cbb6fd74-f783-41fe-bfe1-432b16cdda9c,,31/08/2023 17:01,31/08/2023 18:53,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
87670383-a68d-4c23-a0df-f9ea76270ed3,Inbound,Order Related,Delayed,,f7569b7f-2523-4611-97d5-a0399044ccb9,23/08/2023 16:33,31/08/2023 20:26,31/08/2023 20:33,31-Aug-23,SURAT,Electronics,3199,,Melinda Montgomery,Landon Tanaka,Emily Chen,61-90,Split,5
aa27df9f-e7e9-491d-8afb-624315f744ba,Outcall,Returns,Fraudulent User,,edf2058a-68a5-4b88-bbb0-3b87d6be498b,26/08/2023 11:10,31/08/2023 07:12,31/08/2023 08:26,31-Aug-23,HYDERABAD,Books & General merchandise,323,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,4
d89f6bcf-9705-4c61-8dc2-7a0e4fe25351,Inbound,Payments related,PayLater related,Please resolve problems earlier Shopzilla ,27130ce2-d402-4e1f-88c5-054b4706a47e,,31/08/2023 12:47,31/08/2023 12:49,31-Aug-23,,,,,Elizabeth Williams,Madison Kim,John Smith,>90,Split,5
620f7d31-1f25-4ac0-964a-9c2bd53ca08f,Outcall,Feedback,UnProfessional Behaviour,Very good ,d5dddee5-0bcc-43e3-9ef4-576ccf2de9d4,,31/08/2023 15:44,31/08/2023 16:48,31-Aug-23,,,,,Kenneth Murphy,Carter Park,Jennifer Nguyen,On Job Training,Evening,4
065b6695-e51f-408e-ace5-4b2c23de4b38,Inbound,Returns,Reverse Pickup Enquiry,,98a2053c-7d02-422e-beec-d9ba5d805204,,31/08/2023 18:12,31/08/2023 18:14,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
7aab06e3-bdb1-4967-b4fc-b59fc381ed3a,Inbound,Order Related,Invoice request,Thanks for the support provided by your customer care executive,0a4937e0-989b-4bdd-9e5c-bade5158dd0a,,31/08/2023 17:00,31/08/2023 17:06,31-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
71879cd6-cb33-4325-a916-3b4849ed553d,Inbound,Returns,Fraudulent User,No comments ,22f01ecc-6ace-45f9-b5e2-bd71a30c6bd0,16/08/2023 12:28,31/08/2023 10:02,31/08/2023 10:06,31-Aug-23,NANPARA,Electronics,425,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
654ed577-f2f8-4842-8ced-9b1b712df96b,Inbound,Returns,Reverse Pickup Enquiry,,42c0d770-b96d-433b-a98a-3c3e36401cb5,20/08/2023 15:30,31/08/2023 09:57,31/08/2023 09:58,31-Aug-23,NANDED,LifeStyle,189,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
2f1374db-bcc0-441b-b1be-2f10ee63acd7,Outcall,Order Related,Order status enquiry,,29579d5a-bc47-42cc-a3fb-f4357660a0e2,,30/08/2023 13:03,31/08/2023 10:07,31-Aug-23,,,,,Anthony Salinas,William Park,John Smith,31-60,Morning,5
45b6b237-cac6-4939-adbb-486795902980,Outcall,Order Related,Invoice request,Very nice ,ab35021d-559f-428d-9037-62ed91280ce7,,30/08/2023 20:37,31/08/2023 01:13,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
2c65781b-f990-4aa6-8816-9b0543db6d7e,Inbound,Order Related,Invoice request,I didn't see option an option to download the invoice,91f11e4b-848a-4aeb-8d7a-2011122f9593,,31/08/2023 13:00,31/08/2023 13:14,31-Aug-23,,,,,Shannon Hicks,Aiden Patel,Olivia Tan,>90,Morning,3
0c715d62-c1a0-4f6e-b8e3-fe4fb08aec9d,Inbound,Returns,Fraudulent User,,329f225d-1746-4d46-853d-0bc57c18e97e,,31/08/2023 19:32,31/08/2023 19:36,31-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
f3ee4cb4-9d2c-47c8-83ae-41890fe4ea12,Inbound,Order Related,Delayed,,001f0de8-bf3e-4beb-96a2-39195c1d8158,,31/08/2023 11:28,31/08/2023 11:33,31-Aug-23,,,,,John Richardson,Dylan Kim,Michael Lee,>90,Morning,5
5970bfe1-7f60-4ef7-91ed-98e901fb93bb,Inbound,Order Related,Seller Cancelled Order,"Without any information, the product has cancelled @ delivery station",ba1f7599-608a-42f0-9feb-c289b3290c94,,31/08/2023 09:08,31/08/2023 09:16,31-Aug-23,,,,,Xavier Little,Austin Johnson,William Kim,On Job Training,Morning,5
971f4838-a984-4f08-bbc0-2e925f9be9d0,Inbound,Returns,Reverse Pickup Enquiry,Good,b57603ee-dd77-4dc7-b447-07540583125a,,31/08/2023 12:15,31/08/2023 12:17,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
4aa39c88-508a-447d-9a1a-ca0b1eba6e71,Inbound,Shopzilla Related,General Enquiry,,e348b49b-6d68-479c-af69-e3e39428ed32,,31/08/2023 12:34,31/08/2023 12:39,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,1
ac4c774f-abad-4f57-b43d-c7dbec7d5e34,Inbound,Order Related,Customer Requested Modifications,Quality and design of clothes even better line,8f30fc0f-ec39-4d18-b788-e81c83b3678c,,31/08/2023 12:55,31/08/2023 16:04,31-Aug-23,,,,,Casey Baldwin,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
9a1dd9ab-9635-4dbf-9273-fa98a4ca340f,Inbound,Returns,Reverse Pickup Enquiry,,a15fcfbd-6823-42d9-b977-7acbe73e525d,,31/08/2023 16:26,31/08/2023 19:27,31-Aug-23,,,,,Ronald Garcia,Elijah Yamaguchi,Emily Chen,>90,Morning,5
835adc71-3f64-439c-8fe2-dee61caa1c81,Inbound,Refund Related,Refund Enquiry,Happy,0631247c-4200-41d0-b43a-0dcb40296563,,31/08/2023 17:46,31/08/2023 19:21,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
3f130f3e-fd2a-4d08-8467-20e267684ad7,Inbound,Returns,Return request,Har customer se   krna hi achha hota h,df099d3e-08f8-447b-be6d-39d80398ff2b,,31/08/2023 18:26,31/08/2023 18:29,31-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,1
ca209e1e-50d3-4389-aec3-17f265b7edb7,Inbound,Returns,Return request,,74f88f4c-062a-4a64-8cbe-2645744fa806,,31/08/2023 15:48,31/08/2023 15:51,31-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,1
e2ff8138-b737-49df-9613-ab2c86d5e0f4,Inbound,Order Related,Order status enquiry,All good,2bf21178-805b-4b86-94bc-776683c894c1,,31/08/2023 18:44,31/08/2023 18:46,31-Aug-23,,,,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,5
099ceebd-57fe-43c6-b003-5440aaf6c642,Outcall,Returns,Reverse Pickup Enquiry,I m impressed with executive support ,a46ea8c8-3dbd-46c6-9ad1-a83f55650168,,31/08/2023 21:02,31/08/2023 21:05,31-Aug-23,,,,,Nichole Price,Sophia Sato,John Smith,>90,Split,5
9b9d131d-8895-4633-b82c-2e0df2bebba6,Inbound,Shopzilla Related,General Enquiry,,90df6b83-3340-4510-86d9-c0a299a4aaad,,31/08/2023 08:03,31/08/2023 08:05,31-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
f68ccb51-cf4a-4599-b617-70ca9886534b,Outcall,Returns,Reverse Pickup Enquiry,,0e8af025-9e50-4b88-b6e2-42a210357980,,31/08/2023 13:49,31/08/2023 17:06,31-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,5
2a520261-b841-4921-a81a-79500388553c,Inbound,Returns,Reverse Pickup Enquiry,,b43208ac-5171-4e0e-8d18-d58834c4408a,,31/08/2023 12:51,31/08/2023 12:55,31-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
585e7ba0-dd48-4444-9a05-4ca02e80d212,Inbound,Returns,Return request,,bb93fcd1-78a5-4f66-80aa-1373b9f28139,,31/08/2023 10:23,31/08/2023 10:27,31-Aug-23,,,,,Brandy Odonnell,Zoe Yamamoto,William Kim,On Job Training,Morning,5
7832770e-e32d-44ca-a007-b22acf0aec58,Inbound,Returns,Reverse Pickup Enquiry,,b1011bd0-7e27-43cf-921f-f82bc99ece50,,31/08/2023 17:56,31/08/2023 17:59,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,1
b9aae9e3-1d61-4b10-8205-cc06f035ff2d,Outcall,Returns,Service Centres Related,,5ad2abfc-577f-4dfc-a0d1-6d517d832ab1,,31/08/2023 12:33,31/08/2023 12:36,31-Aug-23,,,,,Jamie Smith,Scarlett Chen,John Smith,0-30,Morning,5
b7d0f812-7237-4abe-b157-1fb088abded2,Inbound,Returns,Reverse Pickup Enquiry,,2cd88934-f9a4-44ef-864d-2616843e3177,,31/08/2023 19:34,31/08/2023 19:50,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,1
a347a5d1-2612-49c6-8acd-bdd5987ad2a0,Inbound,Returns,Return request,Phle mujhe thori problem thi return hone me but problem ab solve ho gyi h,33999efe-c898-4800-ae18-b6774404543f,,31/08/2023 17:52,31/08/2023 17:55,31-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
d5c8b73a-3b5f-43f5-a32b-02dd557a4925,Inbound,Product Queries,Product Specific Information,All was right ,6352dac7-27c8-4782-bb83-46faac2d42f4,,31/08/2023 11:09,31/08/2023 11:11,31-Aug-23,,,,,Mr. Drew Miller,Emily Yamashita,William Kim,On Job Training,Evening,5
7e6d8f7c-9949-4900-ae98-bf06f6ec8e73,Inbound,Order Related,Priority delivery,Customer support is just too awesome.. prompt response :),d81f5b65-44bc-481a-befd-7f8d8d63cfc4,,31/08/2023 17:06,31/08/2023 17:11,31-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,5
5c285c37-1156-4c81-bcc7-9f448ca81003,Inbound,Product Queries,Product Specific Information,Effort are done website issue resolved ,4587c330-59ff-4848-ac21-2b61bb26cc18,,31/08/2023 21:10,31/08/2023 21:12,31-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,1
dda517b9-6838-480e-a7f2-2ab464dcf40a,Inbound,Order Related,Delayed,,5d054dca-6e27-40ca-a8b9-3ac126507844,18/08/2023 15:03,31/08/2023 10:44,31/08/2023 10:45,31-Aug-23,KHONSA,LifeStyle,348,,Kiara Powers,Aiden Patel,Olivia Tan,On Job Training,Evening,5
ecd8dc10-5baf-4a73-8db4-d0343ee2e6bb,Inbound,Order Related,Priority delivery,,e4dd76e1-113c-4e8f-83c0-915ac948e11b,,31/08/2023 08:48,31/08/2023 17:04,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
f7a54780-fc9d-4dd1-9327-d790c7f50b73,Inbound,Returns,Reverse Pickup Enquiry,,e8e50d1b-4344-472e-a94f-7656df6402f8,,31/08/2023 09:51,31/08/2023 09:52,31-Aug-23,,,,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
bd8bdab9-1bb3-4cf3-aed8-9aaa41e762e3,Inbound,Shopzilla Related,General Enquiry,,e5132344-7799-45b0-92e8-a9645fab844a,,31/08/2023 12:36,31/08/2023 12:37,31-Aug-23,,,,,Amanda Morse,Ava Wong,Jennifer Nguyen,On Job Training,Morning,1
b4ee2e76-8720-4daf-8635-b48a109b8248,Inbound,Order Related,Installation/demo,service unbelievable likh raha our call kat jaraha h ye number par 18008433030 par,70aa176d-1ace-4f0d-a9fd-f62d5033d031,,31/08/2023 17:00,31/08/2023 17:14,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
6eb722a7-a4e0-4e59-b35a-4a6572001f57,Inbound,Order Related,Installation/demo,,7b7394c2-11ca-4d9a-a891-ff66f676e59b,,31/08/2023 23:13,31/08/2023 23:39,31-Aug-23,,,,,Donna Jenkins,Jackson Park,William Kim,On Job Training,Evening,4
ffe75b28-557d-4899-9240-4d92b7410eaf,Inbound,Returns,Service Centres Related,Tnax,4dc821fc-f32c-44e0-9cea-7f2a6a3898f3,,31/08/2023 23:23,31/08/2023 23:25,31-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
ec93d3dc-092e-484b-b7cd-6128332b2354,Inbound,Order Related,Invoice request,My invoice problem was not solved ,e1919fa5-96f8-472c-b8bc-e0b3a7a84eca,,31/08/2023 13:31,31/08/2023 16:34,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
bc8a920c-aff8-4a6e-9404-62c260e140b6,Inbound,Order Related,Installation/demo,,1d8746c0-1cf6-4141-a92a-bc2ef7a836fd,,31/08/2023 19:49,31/08/2023 19:51,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
800d4faf-c965-46ef-bfce-16290cdcb4c1,Outcall,Returns,Wrong,,fa8e3cee-c226-4510-871e-4c8caf3ab261,,31/08/2023 14:27,31/08/2023 14:29,31-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
bda115dc-8075-4a61-9444-f6bf22665250,Inbound,Returns,Service Centres Related,,0354f209-4bd3-42ac-aae5-27089c193683,18/07/2023 10:12,31/08/2023 18:05,31/08/2023 22:19,31-Aug-23,HAMIRPUR,Electronics,7999,,James Pollard,Ethan Tan,William Kim,On Job Training,Morning,5
fb40db8a-fbb1-4b49-a8ee-6db36ea49eb3,Inbound,Cancellation,Not Needed,,7efcee50-6ad6-4f63-9614-3d983b5dfe41,,31/08/2023 09:45,31/08/2023 09:50,31-Aug-23,,,,,Stephanie Simpson,Emily Yamashita,John Smith,>90,Split,4
b1141085-19d2-4b28-a7e2-7b5d38ebf279,Email,Order Related,Installation/demo,,27028bf0-54b3-4422-b09c-df8043eee548,,31/08/2023 15:54,31/08/2023 15:59,31-Aug-23,,,,,Mr. Gregory Payne,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
9b0cec5b-51b2-4177-91c5-433885b082da,Inbound,Returns,Missing,,25cc04a7-c6d8-4a9b-9b82-585bcae9ac99,24/08/2023 12:04,30/08/2023 14:40,31/08/2023 18:59,31-Aug-23,ALLAHABAD,LifeStyle,130,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,5
00bac5de-7f61-423a-9125-7433bab50507,Inbound,Order Related,Order status enquiry,,7434d022-e295-44ee-af0b-090d900d4f70,,31/08/2023 11:25,31/08/2023 12:46,31-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
d2f98688-1f67-48ce-9657-e54814fc0233,Inbound,Returns,Reverse Pickup Enquiry,,d225ebdc-f3ea-4784-b10c-dba6a05f171a,,31/08/2023 09:42,31/08/2023 19:52,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
e5d4ee03-85ff-4299-aa92-5d53c4df889a,Outcall,Order Related,Order status enquiry,Nicely behaviour ,a4c38c7e-e6b8-48c5-962f-5952a78dd853,,31/08/2023 15:49,31/08/2023 15:54,31-Aug-23,,,,,Sharon Stephenson,Jacob Sato,Emily Chen,0-30,Evening,5
a93d4106-8058-4cb4-b703-25256af9b4dd,Inbound,Returns,Service Centres Related,My querry still not solved..,a392313c-a8e0-44cc-8674-5beb037e5fcf,,31/08/2023 18:42,31/08/2023 18:45,31-Aug-23,,,,,Brandy Shea,Carter Park,Michael Lee,>90,Evening,3
8632e380-3dfa-4296-8bc9-8da7a79f30c8,Inbound,Order Related,Delayed,,1411ee9f-ae3c-4b8f-9fbd-6afc69b67e75,15/08/2023 17:06,30/08/2023 06:48,31/08/2023 13:23,31-Aug-23,HYDERABAD,LifeStyle,449,,Michael Morton,Scarlett Chen,John Smith,0-30,Morning,4
30b1f0de-e694-4c47-a43f-71a682b46c35,Inbound,Refund Related,Refund Enquiry,everything is fine ,e39bbcb4-11a4-4662-b345-0fc617553642,25/08/2023 05:08,31/08/2023 22:11,31/08/2023 22:12,31-Aug-23,JAISALMER,Home,357,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,5
394dcbb9-c342-4f90-8249-4a30461dfaf0,Outcall,Payments related,Online Payment Issues,,662cdbff-1705-4f87-9e3f-f1043e2836b3,,29/08/2023 09:54,31/08/2023 20:49,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,4
8532dd2d-4ed9-4381-b6b2-5dc2de871aa7,Email,Returns,Reverse Pickup Enquiry,,3c39df5f-07cb-4129-824e-d0aadfe94a40,05/08/2023 08:24,30/08/2023 15:04,31/08/2023 06:10,31-Aug-23,PATTAMUNDAI,Affiliates,355,,Amanda Brown,Emily Yamashita,John Smith,>90,Morning,5
87123610-b010-44e5-97b8-5401ab9c562e,Outcall,Order Related,Order status enquiry,,aed68148-714a-466c-843f-83ef289a5524,,31/08/2023 15:00,31/08/2023 15:04,31-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,4
1bcfd34b-61cb-4bc2-b9c5-aad3a8d5ac84,Inbound,Returns,Fraudulent User,,8c67919f-53ed-49e2-945e-5384e5dd97e5,,31/08/2023 17:33,31/08/2023 17:40,31-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
ce5d3b15-164e-4d11-93af-ee0486eaf98e,Inbound,Returns,Reverse Pickup Enquiry,Very nice ,7f2056ad-0b08-40c4-a6e5-44480d1b4e32,,31/08/2023 08:22,31/08/2023 08:42,31-Aug-23,,,,,Andrea Rasmussen,Austin Johnson,William Kim,On Job Training,Morning,5
5a79c5a2-2d14-4028-8b9d-19b12a3a9532,Inbound,Refund Related,Refund Enquiry,Excellent customer care ,60ac75f8-c31f-45c3-a744-bb0a11197dff,,31/08/2023 08:34,31/08/2023 08:40,31-Aug-23,,,,,Jennifer May,Zoe Yamamoto,William Kim,On Job Training,Morning,5
dbbd8eba-0eab-4a36-9340-587a6d3a039e,Inbound,Returns,Reverse Pickup Enquiry,Good,de4fda52-1124-4d1d-9002-8f3d342d263c,,31/08/2023 12:08,31/08/2023 12:09,31-Aug-23,,,,,Mary Esparza,Elijah Yamaguchi,Michael Lee,>90,Night,5
4ff5bf9f-838b-49f4-9905-43b39a35e75e,Inbound,Shopzilla Related,Account updation,,72b84eec-b22c-46d3-9ebe-0319c2d6228a,,31/08/2023 10:57,31/08/2023 12:58,31-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,1
65bd2a43-7a22-43dc-8d42-1c7c11b9c22c,Inbound,Returns,Reverse Pickup Enquiry,,4f55ae6f-620e-4952-a02b-4ccc3df63919,15/08/2023 13:34,31/08/2023 11:43,31/08/2023 11:45,31-Aug-23,BHANDARA,LifeStyle,292,,Michael Miles,Elijah Yamaguchi,Michael Lee,61-90,Morning,5
66635563-79ed-42a4-8175-5672bc549d18,Inbound,Shopzilla Related,General Enquiry,,15214118-0b72-46cc-bf96-4d32ed943f6d,,31/08/2023 17:56,31/08/2023 18:01,31-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,3
68a23841-0a85-48a9-9bd1-772e873bce85,Outcall,Returns,Wrong,,d2b20915-2853-4000-95f5-248afb3633dc,,31/08/2023 06:58,31/08/2023 07:06,31-Aug-23,,,,,Jennifer Munoz,Aiden Patel,John Smith,61-90,Morning,4
b48dd8c6-b8bd-479f-a418-608ace534459,Inbound,Returns,Fraudulent User,Nice ,5cc3d453-f21b-49e2-a75e-8ced1b95e4fc,,31/08/2023 20:09,31/08/2023 20:11,31-Aug-23,,,,,Nicole Choi,Ava Wong,Jennifer Nguyen,On Job Training,Evening,5
55b063e7-75c9-4056-9e5d-af38718ed0c7,Outcall,Product Queries,Product Specific Information,,08ec128f-aa63-4435-82f1-b1ae6ebba292,,31/08/2023 19:19,31/08/2023 19:23,31-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,1
fd34f12e-a2c2-47e8-a724-3f4ada51fea8,Inbound,Returns,Fraudulent User,,d130d005-11d4-40e7-9019-f5675ef22a82,26/08/2023 17:58,31/08/2023 08:04,31/08/2023 08:37,31-Aug-23,PATNA,Electronics,3799,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
4e2cc4f5-ce6e-4e0e-bb1b-177bf1c93910,Inbound,Shopzilla Related,General Enquiry,"Bonus supercoins not yet credited, still pending. ",ef086295-1f6b-44d3-bf91-dbb2fc8063c5,,31/08/2023 17:46,31/08/2023 19:01,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
3fb9173b-0803-4abe-8efa-bd51fc7963d1,Inbound,Returns,Fraudulent User,,495c54e7-89d5-4419-a0e8-d6142a848e37,,31/08/2023 12:03,31/08/2023 12:07,31-Aug-23,,,,,Darren Hoffman,Elijah Yamaguchi,John Smith,>90,Evening,5
d42f76a9-b551-418b-81a2-29f840eeace7,Inbound,Payments related,Payment related Queries,,042f0411-e7c3-4657-a8b6-38f587a9113a,,31/08/2023 00:12,31/08/2023 00:16,31-Aug-23,,,,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
be7cd45c-a383-46bc-935e-3279ea062baa,Inbound,Feedback,UnProfessional Behaviour,No,a365e941-997d-4eed-b2e3-16eddda6332b,,31/08/2023 17:27,31/08/2023 17:28,31-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
bc4bf7bc-04a8-4f29-abc3-d2fbf4dbfd31,Inbound,Returns,Reverse Pickup Enquiry,,ed412b09-3722-4d8e-afaf-0987526aeeab,,31/08/2023 09:51,31/08/2023 09:56,31-Aug-23,,,,,Marc Roberts,Alexander Tanaka,Michael Lee,0-30,Evening,5
7982493b-1b99-4cf1-bd38-3dcdb4f637d2,Inbound,Payments related,Online Payment Issues,,8dba3b59-16c7-4263-ab06-8b065cf507b0,,31/08/2023 12:16,31/08/2023 12:35,31-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,4
b28d4704-6d3e-485e-b0ea-4c345139d311,Inbound,Returns,Product related Issues,Good ,b9af38dc-7b33-4b1f-8a16-e586e60646c9,,31/08/2023 13:04,31/08/2023 13:07,31-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
7ed94258-441e-488c-bdbb-5e31a467eb32,Outcall,Payments related,Online Payment Issues,Shopzilla pay later kyc is not working,562e0b0c-6c0a-43d2-97e9-d0648dbce882,,31/08/2023 15:29,31/08/2023 15:38,31-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,1
e8906228-9d2b-4fc8-9492-2afed9bce08b,Outcall,Order Related,Order status enquiry,,3f4fad69-51b7-421c-ae70-5f8e4f7a796e,,31/08/2023 20:35,31/08/2023 21:08,31-Aug-23,,,,,Robert Cook,Mia Yamamoto,Emily Chen,>90,Evening,5
3048fb84-077b-4f09-99cd-752dea42b756,Inbound,Returns,Return request,,9001e08e-a5d8-4891-b809-49e7a87e8b9c,,31/08/2023 00:44,31/08/2023 00:46,31-Aug-23,,,,,Lindsey Smith,Nathan Patel,John Smith,>90,Afternoon,5
5823eef9-7757-41a8-9b28-0385ccdfe273,Inbound,Order Related,Invoice request,Good customer service ,91a82de7-69ef-47f9-b86d-9bf4f2b872af,,31/08/2023 18:13,31/08/2023 18:16,31-Aug-23,,,,,Brendan Thomas,Logan Lee,William Kim,On Job Training,Evening,5
492511b5-2095-4c8f-8cc6-90286522be41,Email,Returns,Service Centres Related,,04cfe33c-707d-4f19-885a-f0b6ffb58c35,,31/08/2023 16:37,31/08/2023 17:03,31-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,1
80ac4a81-0bd4-476a-b49e-1a4c63bdad31,Inbound,Order Related,Invoice request,,654020dd-45ef-4e1c-aa0e-eac442ff66d8,,31/08/2023 18:15,31/08/2023 18:24,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,4
ea518c20-9840-4dc1-823f-8c4f315ca869,Outcall,Returns,Fraudulent User,thankyou so much   mamyou are genius but you're not faithable me,618e2ec9-7972-4bb2-b615-051e202833f4,,31/08/2023 19:18,31/08/2023 19:18,31-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
23f68bbe-1a72-411f-840e-11acb69e5a3c,Inbound,Order Related,Delayed,,e798054f-ea2e-4db9-9801-106bb87f3de1,,31/08/2023 19:31,31/08/2023 19:45,31-Aug-23,,,,,Alexa Mcpherson,Brayden Wong,John Smith,>90,Evening,1
aecc0d60-fe97-4f6d-9ce0-e7a2fac30177,Inbound,Order Related,Order status enquiry,,36ce1fee-eac9-4942-b5a4-5acb0c3a9766,26/08/2023 13:21,31/08/2023 20:49,31/08/2023 21:13,31-Aug-23,GURGAON,LifeStyle,649,,Lisa May,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,1
5867e480-5b0a-4afb-8bdd-9041ede2a5fb,Inbound,Returns,Wrong,Thank you so much sir ,2f91f3c3-bea5-448e-b18d-cdf055b17ea8,,31/08/2023 19:21,31/08/2023 19:25,31-Aug-23,,,,,Ariana Chavez,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
92514c07-81e0-4769-9a4e-1af58ce07fa6,Inbound,Returns,Fraudulent User,,61aa6521-3913-4ad9-a0fb-5d5636bfc0bb,,30/08/2023 12:04,31/08/2023 20:28,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
d4113529-07c3-48ee-b802-0117056d21a2,Inbound,Returns,Return request,Good ,e23932f7-00bc-449a-acd9-1eab65bbc252,,31/08/2023 15:35,31/08/2023 15:47,31-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
c8270776-30d4-4d19-91ea-23d9db950a33,Outcall,Returns,Reverse Pickup Enquiry,,5b02f384-18d6-4ea7-addd-c55f9543522f,,31/08/2023 16:45,31/08/2023 16:46,31-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,5
0649adf8-ebae-49cc-b8e7-11de5143280c,Inbound,Returns,Reverse Pickup Enquiry,,9a020e57-1a7a-4f5f-8d8e-5e02e964ef7d,,31/08/2023 09:09,31/08/2023 09:26,31-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
db7955ec-1a0c-4c61-82c5-b48890933958,Inbound,Returns,Wrong,,6ed00340-69c8-4d02-9f32-4d0df6431d8a,,31/08/2023 17:36,31/08/2023 17:39,31-Aug-23,,,,,John Green,Jackson Park,William Kim,On Job Training,Evening,5
8c0f73dc-46be-4fcf-a833-791be81450f4,Email,Returns,Reverse Pickup Enquiry,,f5abcf3a-abe0-400d-b9b7-c494edb7c0b2,16/08/2023 11:07,31/08/2023 18:50,31/08/2023 18:53,31-Aug-23,BARBIL,LifeStyle,790,,Douglas Tucker,Madison Kim,Emily Chen,>90,Split,5
ed200b2a-feda-4bf7-9965-5cc17a10fcfc,Inbound,Shopzilla Related,General Enquiry,,36d08cd4-d7a3-48b1-9158-317f10764019,,31/08/2023 15:41,31/08/2023 15:45,31-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
06e0b517-bf9b-4385-9d2a-30cac922098b,Inbound,Order Related,Delayed,,2131e8c3-a309-4344-abae-8e0fb068c827,,31/08/2023 21:49,31/08/2023 21:52,31-Aug-23,,,,,Roger Turner,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,4
d44875ef-e05a-47de-bf9b-9a36ee34f533,Outcall,Shopzilla Related,General Enquiry,,0ea15a66-eee2-4d01-a093-5ed29ec57363,,31/08/2023 22:49,31/08/2023 23:00,31-Aug-23,,,,,Paula Peters,Noah Patel,Olivia Tan,>90,Morning,5
24761e43-f452-4e7a-8be5-d1c37bf3c65e,Email,Returns,Service Centres Related,very bad support no info givven,1a0b1470-cf18-4513-9185-647c919583db,24/08/2023 22:20,31/08/2023 19:01,31/08/2023 19:52,31-Aug-23,BANGALORE,Mobile,27995,,Nicole Zavala,Oliver Nguyen,John Smith,>90,Morning,1
a0b93627-23a6-4480-990d-db19bc0feb36,Outcall,Payments related,Online Payment Issues,,2992e3c7-debf-4e2a-90dc-66824c80d4cd,,30/08/2023 20:30,31/08/2023 10:53,31-Aug-23,,,,,Stephen Palmer,Jackson Park,William Kim,On Job Training,Evening,5
3f03506c-9003-49f5-b9c9-3274bdd9dc15,Inbound,Returns,Damaged,,698eb756-6a24-4b0c-8670-adc37b2a5c28,,31/08/2023 07:16,31/08/2023 07:18,31-Aug-23,,,,,Logan Barnett,William Park,John Smith,31-60,Morning,5
ac1a4e24-100b-4d06-b367-d2066eb7a5a1,Outcall,Returns,Missing,This person is doing his job very well ...I like the way he requesting me to take mybtime to help mee..,49d5732d-fee7-45e0-b73d-e729dc80969d,,31/08/2023 12:09,31/08/2023 12:12,31-Aug-23,,,,,Fred Newman,Amelia Tanaka,Michael Lee,>90,Morning,5
082c49cf-be07-4b50-8988-718d17f11c92,Outcall,Order Related,Order status enquiry,Im,b83a5bd0-50b0-484e-9363-46202c707063,,31/08/2023 15:47,31/08/2023 20:18,31-Aug-23,,,,,Jessica Jones,William Park,John Smith,31-60,Morning,5
474cfbc4-4146-4fd0-89ed-4a5b97a74e94,Inbound,Returns,Return request,,52ed0951-23f3-457d-88a0-7f5d509d848f,,31/08/2023 18:58,31/08/2023 19:07,31-Aug-23,,,,,Michael Scott,Olivia Wang,John Smith,>90,Evening,5
acd70759-643c-4a95-83d8-ac89fe362bbd,Inbound,Refund Related,Refund Enquiry,verry good sport,a01ca627-1669-46cb-93ba-1615ceef3480,,31/08/2023 00:31,31/08/2023 00:33,31-Aug-23,,,,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
9651a84e-62e6-4d35-ac2c-a9f5bc5d2fe3,Inbound,Payments related,Payment related Queries,,76f014b7-a7f9-44ef-8ad4-3b9d235dc4e6,,31/08/2023 13:55,31/08/2023 13:56,31-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
fd67474f-2127-4b1d-b016-de4903f7bbdf,Inbound,Cancellation,Not Needed,,dbaabafb-53b6-476a-a438-2e4844fe17a7,17/08/2023 14:51,31/08/2023 10:48,31/08/2023 22:02,31-Aug-23,SANGLI,Books & General merchandise,260,,Randy May,Emily Yamashita,William Kim,On Job Training,Evening,5
609b7b48-4ac4-485b-a2e5-ba0f73235481,Inbound,Returns,Reverse Pickup Enquiry,,fa9536ce-87f4-485d-b85a-23569a3c5bb5,,31/08/2023 00:22,31/08/2023 00:26,31-Aug-23,,,,,Chad Burns,Ava Wong,William Kim,On Job Training,Evening,5
da682074-1b09-4b92-a171-4e5dcf6732e9,Inbound,Order Related,Order status enquiry,,85ffea9b-98f6-438c-8f05-ee16785493e6,,31/08/2023 12:45,31/08/2023 16:00,31-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,5
d76af72d-43c1-4d72-a4f4-ee4c4456e1c6,Outcall,Order Related,Delayed,,13f5b2e5-7dde-4f55-84a2-2fc8fdf8550d,,31/08/2023 19:06,31/08/2023 19:34,31-Aug-23,,,,,Tammy Clark,Aiden Patel,Olivia Tan,On Job Training,Evening,2
f7c0ae21-b27a-41a2-9ed6-2bd37345b9fc,Inbound,Order Related,Order status enquiry,Wonderful service and great communication skills ,dd690209-d36e-4227-b98c-3b1344ac9b21,,31/08/2023 11:21,31/08/2023 11:21,31-Aug-23,,,,,Jeffrey Parker,Nathan Patel,Michael Lee,>90,Morning,5
d05e3936-e6f6-4305-a5a4-6ba17d13b520,Inbound,Order Related,Priority delivery,Excellent ,3c787cb7-d73d-4a42-b08c-34ac5437f24b,,31/08/2023 12:46,31/08/2023 12:48,31-Aug-23,,,,,Tammy Gould,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
9cbda47d-2242-43c3-8f5c-d31b2700f6a4,Inbound,Returns,Reverse Pickup Enquiry,,2b0449db-5c4c-4635-a073-f58912015e21,,31/08/2023 12:47,31/08/2023 13:36,31-Aug-23,,,,,Thomas Wiggins,Emily Yamashita,William Kim,On Job Training,Evening,5
75fbb7b9-a0bf-4a15-9d02-d6758f944b10,Inbound,Returns,Reverse Pickup Enquiry,,6106e425-f5a0-4206-956e-55b011e66d08,,31/08/2023 23:27,31/08/2023 23:33,31-Aug-23,,,,,Sean Walters,Jacob Sato,Emily Chen,0-30,Evening,5
1054166b-8ecf-4ea6-9d95-359c32840b4d,Inbound,Returns,Return request,,9aaac13a-9dad-4c93-8a5e-e3896111b228,,30/08/2023 23:21,31/08/2023 03:20,31-Aug-23,,,,,Michael Hart,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
09d7173c-9095-45c7-aec1-fb347de30c71,Inbound,Order Related,Order status enquiry,Make Shopzilla paylater accept any kind of amount like minimum due instead of making the customer pay entire amount. ,925297a2-147e-4e23-81f8-18ee354b8f68,,31/08/2023 07:22,31/08/2023 07:26,31-Aug-23,,,,,Michelle Larson,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
7c9e43bb-7bd0-4f33-b6af-38c0f09a316e,Inbound,Shopzilla Related,General Enquiry,Wow,84019bed-5e0f-4b7f-aba4-953f962872ee,,31/08/2023 11:35,31/08/2023 11:39,31-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,4
cbf499ba-4e6f-4aa9-b57b-57123a4d21b3,Inbound,Order Related,Delayed,,9d49adfd-f9a3-4544-8ebb-e4bb005ca9a2,,31/08/2023 19:17,31/08/2023 19:19,31-Aug-23,,,,,William Townsend,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
7f82563e-731c-4e17-b8af-72ff25c1f8e7,Inbound,Returns,Reverse Pickup Enquiry,,9a21d68b-dc92-4750-9be6-a21b23838f43,,31/08/2023 13:25,31/08/2023 13:33,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,1
1c18a927-c2f4-49b3-9981-eb645318c69e,Inbound,Order Related,Order status enquiry,,8f671f1d-81a1-4b06-898b-db4fde4f286e,,31/08/2023 09:57,31/08/2023 09:59,31-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
d25759f9-652a-45c1-b92b-bc4fcd6c3b5c,Inbound,Order Related,Seller Cancelled Order,,99f7d8f8-35af-44eb-8f38-21d170b2eb7c,,31/08/2023 19:40,31/08/2023 20:32,31-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
673047a3-d575-4c2d-8b5b-df8fb2ada8fe,Inbound,Returns,Service Centres Related,,15646004-7593-4401-8bb3-81f46c5051aa,04/04/2023 14:13,31/08/2023 07:44,31/08/2023 07:47,31-Aug-23,PALI,Electronics,1199,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
c139cb5e-1819-42c4-869a-9f8c0ba86475,Inbound,Product Queries,Product Specific Information,,790411ee-2697-4e5a-af2c-e257ba1294d0,,31/08/2023 10:55,31/08/2023 11:49,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
d347c14c-7a1b-4903-885f-4c7ece5d5017,Inbound,Returns,Wrong,Very good ,cf6417a3-8224-40df-88fd-1cb04a1a7fe8,,31/08/2023 10:55,31/08/2023 10:59,31-Aug-23,,,,,Kristin King,Dylan Kim,Michael Lee,>90,Morning,5
5a8bc450-6c1c-4947-8eb2-c41f86718e98,Inbound,Returns,Reverse Pickup Enquiry,,b5cbc294-8745-4dc0-8aba-d6abd74abbc9,17/08/2023 21:40,31/08/2023 11:04,31/08/2023 11:07,31-Aug-23,JODHPUR,LifeStyle,469,,Linda Murray,Landon Tanaka,Emily Chen,>90,Morning,5
1b694799-8f7c-4d12-aef0-c677399c009b,Inbound,Returns,Reverse Pickup Enquiry,,a0523549-0ce2-420b-aa15-666c023d1285,24/08/2023 14:24,31/08/2023 18:01,31/08/2023 18:05,31-Aug-23,PATNA,LifeStyle,389,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
504ea618-44c1-4e50-b64e-1719055cd903,Inbound,Returns,Return request,Happy with the team,bf3dc5a5-a0dd-4c07-87f2-a222c9a661f2,,31/08/2023 16:54,31/08/2023 16:57,31-Aug-23,,,,,Virginia Lane,Sophia Sato,John Smith,>90,Split,5
baba606a-e0f8-4297-95c4-064feccd02c0,Inbound,Returns,Reverse Pickup Enquiry,Very bad sarvice for   back cover is not return,dcedd903-21c2-4765-98e8-c44a9aa842f6,,31/08/2023 18:18,31/08/2023 18:21,31-Aug-23,,,,,Mary Orr,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
7efcde79-0e9e-410d-88fe-c432656e7cea,Outcall,Returns,Return request,,92bbd3c0-c26b-429d-996e-76cbe30d33a0,,31/08/2023 00:14,31/08/2023 00:17,31-Aug-23,,,,,Sara Chavez,Lily Chen,Michael Lee,31-60,Evening,5
08b3517a-03fa-4b9d-8678-19c6ab87aed8,Email,Order Related,Delayed,,fcc708a2-f96d-487b-a47d-c1a387c045cc,,31/08/2023 11:24,31/08/2023 11:25,31-Aug-23,,,,,Carmen Lyons,Ava Wong,Jennifer Nguyen,On Job Training,Morning,5
d936fce4-1d40-4af2-99a4-26d6d49f3e2e,Inbound,Order Related,Installation/demo,,b0c8e9d5-29e9-4b76-87b8-ad3def2fcf64,,31/08/2023 11:36,31/08/2023 11:55,31-Aug-23,,,,,Kayla Spears,Ava Wong,William Kim,On Job Training,Evening,5
82efc275-c8c5-4196-9039-373e8f916feb,Inbound,Returns,Return request,,99c4b012-7525-45a4-a6f7-34baf45ac005,,31/08/2023 20:05,31/08/2023 20:08,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
a71e99f5-3d69-4495-9b35-200c078ca1ec,Inbound,Product Queries,Product Specific Information,,cd0236b5-b0b4-4877-b808-d53c69e3662e,,29/08/2023 10:22,31/08/2023 10:27,31-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,4
c787c479-c51f-45d7-9e7c-a3dc6a88c2f1,Inbound,Order Related,Order status enquiry,,c5f59572-26d4-42e0-804d-28753510f126,,31/08/2023 14:48,31/08/2023 14:50,31-Aug-23,,,,,Dawn Whitaker,Austin Johnson,Michael Lee,0-30,Morning,5
deaa8145-4734-4d50-be2e-9bbba5298fa8,Email,Order Related,Delayed,,751aa06f-9fc2-4d83-b9f5-3085f632bb1f,20/08/2023 19:55,30/08/2023 11:03,31/08/2023 21:59,31-Aug-23,PUNE,GiftCard,5300,,Jose Pruitt,Zoe Yamamoto,William Kim,On Job Training,Morning,1
d1532ddc-8232-4830-a33b-ec482dad2733,Inbound,Order Related,Installation/demo,Ghatiya,6cede3af-99a4-4f01-bc0e-3fa76e2dee56,,31/08/2023 10:54,31/08/2023 12:13,31-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,3
e3d7083b-3a92-4624-9699-f5dfae656948,Inbound,Order Related,Installation/demo,,55d990b3-d727-4d35-92ec-1330bd4421a1,,31/08/2023 17:52,31/08/2023 19:35,31-Aug-23,,,,,Ian Boone,Lily Chen,Jennifer Nguyen,On Job Training,Morning,5
6c16c2a5-1dda-4726-ac2f-f710c91f1eb7,Inbound,Payments related,Online Payment Issues,,a21d5114-cadd-4692-8ea1-45e193e8fd40,,31/08/2023 18:31,31/08/2023 19:04,31-Aug-23,,,,,Cheryl Rice,Lucas Singh,John Smith,>90,Evening,5
5cf4bca1-b83d-4bfa-90b0-e65530d9bf26,Inbound,Order Related,Order status enquiry,,6230ddb9-15f9-435a-b5f8-45201c725bfc,,31/08/2023 10:49,31/08/2023 11:47,31-Aug-23,,,,,Mark Hickman,Zoe Yamamoto,William Kim,On Job Training,Morning,4
2cd0e2b4-9cb8-4b58-9705-4d69e184614a,Inbound,Payments related,Online Payment Issues,,061abb91-b886-420a-b8e7-9c6c45ff2fcd,,31/08/2023 11:27,31/08/2023 11:32,31-Aug-23,,,,,Ryan Thompson,Olivia Wang,Emily Chen,31-60,Evening,5
644b063e-aa7b-4a7f-8e71-c79907f47ff3,Inbound,Returns,Fraudulent User,,abf19339-9902-4a59-8c07-5d752bc33c41,,31/08/2023 18:17,31/08/2023 18:31,31-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
4b861074-eed5-4710-a1bc-80d5ec3ff2f5,Inbound,Order Related,Order status enquiry,,afffc490-d9f3-425b-983b-758654343667,,31/08/2023 15:37,31/08/2023 15:38,31-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
7d7cdc1a-c855-4db3-83a9-de023448fbbf,Inbound,Cancellation,Not Needed,"Aap thik rahein ,   thi aapki",82a8b237-458a-4fa7-b166-d25fc44fbacd,,31/08/2023 22:02,31/08/2023 22:09,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
871e855f-6285-4b06-a5d6-a97ccfc396bd,Outcall,Payments related,Payment related Queries,,67d84aac-fbfd-464f-ad1d-829b559fd938,,31/08/2023 14:07,31/08/2023 14:09,31-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
5d501c7d-1d40-4379-b77b-94154dd9e52f,Inbound,Returns,Reverse Pickup Enquiry,,faa78afe-3f79-4dc2-8bc4-aa84b4b968b4,24/08/2023 14:41,31/08/2023 17:11,31/08/2023 17:13,31-Aug-23,GWALIOR,Books & General merchandise,375,,Veronica Martinez,William Park,John Smith,61-90,Evening,1
20ed9021-a91d-44b5-bbdf-e4965cb2bf48,Email,Returns,Wrong,,58bc78e8-d558-42ee-9450-0b66b9010232,,30/08/2023 19:55,31/08/2023 12:33,31-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
67528a02-b3cb-4fe8-aef4-981561e823a6,Outcall,Returns,Reverse Pickup Enquiry,,939e0898-fac7-4175-b9c1-742b70e228aa,,31/08/2023 10:58,31/08/2023 10:59,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,4
818b229b-8534-40d6-82e5-8fea417aa727,Inbound,Returns,Return request,Costomer help executive was humble with me and understand my problem ,ec3b6e78-3937-417d-8911-968a495287b4,,31/08/2023 11:54,31/08/2023 15:45,31-Aug-23,,,,,Nancy Baker,Olivia Wang,John Smith,>90,Evening,5
6b0e4991-198e-4c30-b98b-0c4ac05d7f4d,Outcall,Returns,Wrong,,599bf713-35ae-440f-a222-1c43771250ba,,31/08/2023 21:19,31/08/2023 21:22,31-Aug-23,,,,,Matthew Grimes,Layla Taniguchi,Olivia Tan,>90,Morning,4
7a510f14-fead-473b-8052-4cbdc885159f,Inbound,Cancellation,Not Needed,,2928c554-83b5-4cd9-bcca-e6387a431207,24/08/2023 18:21,29/08/2023 18:17,31/08/2023 13:07,31-Aug-23,NEW DELHI,Books & General merchandise,3779,,Shawn Rose,Ethan Tan,William Kim,On Job Training,Morning,4
83acc7d3-b992-48e8-9948-21da4aafc661,Inbound,Feedback,UnProfessional Behaviour,,4cae1951-8d3f-4bd3-80a9-1c0d9194a0b3,,31/08/2023 15:09,31/08/2023 15:12,31-Aug-23,,,,,Jacob Mueller,Emily Yamashita,Michael Lee,>90,Morning,5
04140088-61a1-4a0d-b186-7cc44f7b12a8,Inbound,Order Related,Installation/demo,,8d362164-f963-45e2-b754-272a2dd9e095,,31/08/2023 18:00,31/08/2023 18:20,31-Aug-23,,,,,Sarah Frazier,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
26699f83-9998-4ee6-8f9e-f7885f82aa46,Outcall,Returns,Wrong,I am happy with Deepak he talks with politely ,47536754-8d4f-4769-add8-80a9a1d04304,,31/08/2023 07:00,31/08/2023 07:04,31-Aug-23,,,,,Gabriel Hansen,Aiden Patel,John Smith,>90,Morning,5
d938a092-d23b-44ef-a1da-538fbfe23a4d,Outcall,Feedback,UnProfessional Behaviour,Improve delivery service. Delivery boys are not taking with manner.THANKS ,ed5ecc32-c4c2-4ffb-aa4a-564d60a51a6c,,31/08/2023 13:58,31/08/2023 13:59,31-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
bd683816-8026-448c-aff7-70ed9fa66d8e,Inbound,Shopzilla Related,General Enquiry,Ok,575045fb-2a60-48f1-a3fb-c46f5831fcb3,,31/08/2023 15:50,31/08/2023 15:52,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
da44d08c-871f-4acc-8fc9-d259aa92b498,Outcall,Product Queries,Product Specific Information,,a7e7c115-7431-4fee-bda4-f2feb2bc429c,,31/08/2023 22:02,31/08/2023 23:13,31-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
361cf0be-0382-4da1-a8d8-66c1e95c0e7d,Inbound,Order Related,Delayed,,384a9dd8-ff46-4272-a1c6-b771552975e2,,31/08/2023 21:22,31/08/2023 21:47,31-Aug-23,,,,,Savannah Keller,Mia Patel,Jennifer Nguyen,On Job Training,Evening,1
74133340-180e-4cab-8edb-8e60fde25440,Inbound,Order Related,Seller Cancelled Order,,f8c198de-8113-4f89-bb9e-938c88ea4ceb,,31/08/2023 21:48,31/08/2023 21:49,31-Aug-23,,,,,Heather Baker,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
33a314da-3527-404c-a402-fca588d85916,Outcall,Returns,Reverse Pickup Enquiry,,7ee237d9-373c-44be-9de1-dccd9f1877da,,31/08/2023 22:02,31/08/2023 22:08,31-Aug-23,,,,,Angelica Williams,Ava Wong,William Kim,On Job Training,Evening,5
c078864e-6a3d-4804-9b69-392a1e50d7f6,Inbound,Product Queries,Product Specific Information,,bd2a36ff-84e8-4221-9f09-dd66bdede72a,,31/08/2023 13:21,31/08/2023 13:22,31-Aug-23,,,,,Michelle Whitehead,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
37a33db2-ecac-41d8-8b9f-5aefd58805a5,Email,Refund Related,Refund Enquiry,,01b4e50d-e79e-4fd8-97d4-6b98a353f647,,31/08/2023 17:32,31/08/2023 17:33,31-Aug-23,,,,,David Smith,Nathan Patel,John Smith,>90,Split,5
728be10b-c039-4369-bb2e-f9ab2b87dee9,Inbound,Returns,Reverse Pickup Enquiry,,7e13c4aa-af8d-4271-890b-598399ad93ac,,31/08/2023 19:21,31/08/2023 19:28,31-Aug-23,,,,,Kristin Adams,Zoe Yamamoto,John Smith,31-60,Afternoon,5
2ae65e32-95bc-4e41-8f46-0a8d481ac1c7,Outcall,Returns,Return request,,3407c356-03b8-42f6-bf3f-9291086d2147,,31/08/2023 10:34,31/08/2023 10:39,31-Aug-23,,,,,Laura Allen,Oliver Nguyen,John Smith,>90,Morning,5
26aae48d-dd1b-4440-8baf-477b79bdd4bf,Inbound,Returns,Wrong,,8aed2433-3395-44f4-9dcb-0534c8e9cc1d,,31/08/2023 11:33,31/08/2023 11:36,31-Aug-23,,,,,Michael Mckee,Emily Yamashita,William Kim,On Job Training,Evening,5
c6e1aae5-8d76-4372-af4e-e8d4b7920a18,Inbound,Returns,Wrong,,f8cf826e-9841-4af1-a901-d99e22046e81,,31/08/2023 17:18,31/08/2023 17:19,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,5
f566eae0-afaf-4161-a426-3ad5618ad77a,Email,Order Related,Delayed,Nyc,e3adc298-4a00-4a14-90c2-8ef5cf86259b,,31/08/2023 21:42,31/08/2023 21:52,31-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
b6eb3207-ba6c-41f7-8fe0-3ecec2797360,Inbound,Returns,Missing,,2b9de13f-e616-4dec-bb73-19dbe3e3665c,,31/08/2023 18:03,31/08/2023 18:04,31-Aug-23,,,,,Brittney Key,Mia Yamamoto,Jennifer Nguyen,On Job Training,Morning,5
71d30c77-45dc-4db4-8813-6046688afa54,Inbound,Shopzilla Related,General Enquiry,,1d61e223-8409-47b1-a7c2-01bcc8cc016d,,31/08/2023 10:09,31/08/2023 10:14,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,1
72fbdca8-bb10-49aa-ae63-413c4f39e030,Inbound,Returns,Reverse Pickup Enquiry,,38299cf4-de2a-4e64-ac99-8f05b5a3eb42,,31/08/2023 19:26,31/08/2023 19:29,31-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,4
e8445969-5c8a-415d-9804-9ddf1c9ec366,Outcall,Shopzilla Related,General Enquiry,,3e5dea6a-e8a8-4958-b6e4-4aa35d5784f9,,31/08/2023 10:26,31/08/2023 10:35,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,4
291c6034-f606-4b0e-b4b0-f0be853c09b3,Inbound,Product Queries,Product Specific Information,,8a21efd8-0836-4bfb-a9e8-3df96c0a2b8e,,31/08/2023 11:51,31/08/2023 12:05,31-Aug-23,,,,,Julie Williams,Zoe Yamamoto,William Kim,On Job Training,Morning,5
8d4b1c6e-5c33-47cd-b7c3-dbafa509f640,Inbound,Returns,Return request,,efa79275-141b-496b-9ae9-b4c935b251b7,,31/08/2023 13:35,31/08/2023 13:37,31-Aug-23,,,,,John Torres,Harper Wong,William Kim,On Job Training,Evening,5
6279583d-b0e9-4094-995b-7735f8ce8e86,Outcall,Payments related,Wallet related,,8af9f075-9521-4c00-8240-a0be2b90d525,,30/08/2023 20:25,31/08/2023 08:57,31-Aug-23,,,,,Lindsay Campbell,Noah Patel,Michael Lee,31-60,Evening,5
b2e0244a-fc29-4a08-af21-e358289008cf,Inbound,Product Queries,Product Specific Information,,a15144fc-9046-43ba-b1b4-89780ebd3200,,31/08/2023 18:58,31/08/2023 18:59,31-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,5
30fc49ce-5d1b-4277-9c12-b98b404487a5,Inbound,Returns,Missing,,c53e0bb9-cf14-42f3-bc61-38b0729caa99,,31/08/2023 22:26,31/08/2023 22:33,31-Aug-23,,,,,Daniel Murphy,Noah Patel,Michael Lee,>90,Morning,5
cd663b54-67ee-4a7c-a613-93f2aba6fc72,Inbound,Product Queries,Product Specific Information,,250eed0e-4f20-40e6-85fa-4ba05ae3b74f,,31/08/2023 11:37,31/08/2023 11:40,31-Aug-23,,,,,James Ford,Emily Yamashita,Michael Lee,>90,Morning,1
91019ad0-0129-4545-9fa0-747103901d8a,Inbound,Cancellation,Not Needed,,2fcbadeb-5932-40e0-b9f8-1b9be19d137c,,31/08/2023 18:52,31/08/2023 18:58,31-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,4
f48d292a-def5-490e-8cf9-72653fa143ef,Outcall,Returns,Return request,,05db5c75-f998-4b96-b0b7-70cc866e9c4f,,31/08/2023 19:26,31/08/2023 19:39,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
1d15291c-7946-47ad-aa6b-59c18a55fcc3,Inbound,Returns,Return request,Received a damaged product ,a55268ef-98df-48db-ac87-beec0f0781fb,,31/08/2023 08:34,31/08/2023 09:05,31-Aug-23,,,,,Stacey Stokes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
02dd7893-79db-4cd2-ae4c-66f0b8da9168,Inbound,Order Related,Order status enquiry,If the communication will be easy to connect.Thank you.,cb80e044-0497-46f4-aaca-272fc74a4baf,,31/08/2023 18:25,31/08/2023 18:27,31-Aug-23,,,,,Douglas Pitts,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
6c3b24ea-6d08-4d14-8d68-df086ef4e375,Outcall,Returns,Return request,Very good ,8edadb74-57eb-4170-bfc2-abd16a6a4e20,,31/08/2023 12:34,31/08/2023 12:38,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
3d306a0f-833f-4f3e-ae5b-675f93291c2d,Inbound,Product Queries,Product Specific Information,"The customer support sister was very good, and her communication was also very good, and she fixed my problem.",ff9b8bb4-fd16-4928-8051-4884267321b4,,31/08/2023 14:45,31/08/2023 14:46,31-Aug-23,,,,,David Steele,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
202426d0-dee9-4414-a42f-f09a35fcb1dd,Inbound,Returns,Return request,,d96f12a2-e536-4570-9fa1-b706e337b3a1,,31/08/2023 15:24,31/08/2023 15:25,31-Aug-23,,,,,Christopher Meyers,Mia Patel,William Kim,On Job Training,Evening,4
905e7fd1-976b-44e5-95f6-25966d11204d,Inbound,Returns,Reverse Pickup Enquiry,,43165e56-ff62-4a21-a2d8-7d2ffc34e410,10/08/2023 08:04,31/08/2023 19:05,31/08/2023 23:54,31-Aug-23,CHENNAI,Home,169,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
3158e3c1-7a27-42fd-8cbd-2a63d70cc19a,Inbound,Returns,Reverse Pickup Enquiry,,0811637a-7779-4be5-acdd-272c434f89ae,,31/08/2023 13:03,31/08/2023 13:09,31-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
1b818280-a27a-4062-aca2-de5aaa26a0af,Inbound,Order Related,Order status enquiry,,d01da390-0c85-4bd6-b7bd-f641423cd7b1,,31/08/2023 15:00,31/08/2023 15:46,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
51dc1433-9a63-4ed5-ad8c-f9429178b156,Inbound,Returns,Reverse Pickup Enquiry,,570fb2b7-c93c-44cf-97d1-07fa5b237ed1,,31/08/2023 15:11,31/08/2023 15:47,31-Aug-23,,,,,Michael Gomez,Mia Patel,John Smith,31-60,Morning,4
80bbc5b1-e262-4379-acc4-38d30055e57f,Inbound,Returns,Return request,,be3f1c34-eaeb-45dc-a4a6-facf2b347948,,31/08/2023 15:18,31/08/2023 15:21,31-Aug-23,,,,,Kristen Olson,Harper Wong,William Kim,On Job Training,Evening,4
435f72a4-bdaa-4e20-8e47-961209f71b87,Inbound,Returns,Fraudulent User,,a37040b6-4607-4946-bed7-66c0189ee0d2,,31/08/2023 07:52,31/08/2023 10:31,31-Aug-23,,,,,Jerry Rodriguez,Madison Kim,Michael Lee,31-60,Evening,5
bb78a152-40b7-436c-b719-dc9990a81710,Outcall,Order Related,Order status enquiry,,63478bac-3391-4dd9-880d-129ac898d6d3,,31/08/2023 11:15,31/08/2023 12:29,31-Aug-23,,,,,Mary Hughes,Elijah Yamaguchi,Emily Chen,61-90,Evening,1
7dc57e27-628e-4bbb-8ce6-cf084f7109ac,Outcall,Order Related,Customer Requested Modifications,,b9cc9496-5f1d-4ec4-b76c-77543ad0d923,,31/08/2023 13:21,31/08/2023 13:29,31-Aug-23,,,,,Austin Gregory,Olivia Suzuki,John Smith,31-60,Morning,4
f2cb390e-51f9-46fc-b661-5f1448640ee2,Inbound,Order Related,Order status enquiry,,0c84f0fb-425f-4877-8738-308548757921,,31/08/2023 19:20,31/08/2023 19:24,31-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
79bef823-5fb3-4a9e-bbd0-7561faf86521,Inbound,Feedback,UnProfessional Behaviour,,e7435208-8aaf-4147-9bc5-0e439cbb565a,,31/08/2023 22:07,31/08/2023 22:08,31-Aug-23,,,,,Alyssa Mcpherson,Brayden Wong,Michael Lee,>90,Afternoon,4
2ec1e9d7-3fcc-47e3-9201-c823df4702d2,Inbound,Order Related,Order status enquiry,,30ec9969-1421-48ec-9790-028a177b5768,,31/08/2023 21:44,31/08/2023 23:09,31-Aug-23,,,,,Mr. Jonathan Hernandez MD,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
b8d55c2d-af6f-435a-b7d6-5ca5bcc957c4,Outcall,Product Queries,Product Specific Information,,51f65179-717a-4d01-852c-100f8194e79b,,31/08/2023 23:11,31/08/2023 23:12,31-Aug-23,,,,,Alexander Mata,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
37923d41-f876-4adb-8274-4f2454d10fe8,Email,Order Related,Delayed,,575559b7-d6ae-47bc-8775-8299dd484f59,,31/08/2023 00:10,31/08/2023 00:10,31-Aug-23,,,,,Paul Mack,Emma Park,John Smith,61-90,Afternoon,5
ffebdc39-c208-4c76-893c-df8b9cad3726,Inbound,Returns,Reverse Pickup Enquiry,"Very good customer executive,, well behaviour ",c819702e-71b7-4022-87d6-56a8385cde49,,31/08/2023 12:35,31/08/2023 12:38,31-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
29931929-5d5a-4657-ad7d-8b71d0a728eb,Inbound,Returns,Reverse Pickup Enquiry,Please if products is no returns policy kindly appoint genuine seller not a scammer on Shopzilla ,171f3cba-e46d-4897-9f36-57367db3bf3e,,31/08/2023 18:26,31/08/2023 18:28,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
372daf4d-2f68-49a9-a036-135b1948f8e2,Inbound,Returns,Reverse Pickup Enquiry,,3d87e93c-b871-4510-95ec-cd4ae8b3bb0d,,31/08/2023 20:10,31/08/2023 21:22,31-Aug-23,,,,,Scott Shaffer,Charlotte Suzuki,William Kim,On Job Training,Morning,5
a536607f-df7a-4dd7-b20d-30d5946f3923,Inbound,Returns,Return request,,d5295022-69fe-486d-936a-83a2f5565172,27/08/2023 18:08,31/08/2023 12:17,31/08/2023 12:28,31-Aug-23,GARHWA,Electronics,1699,,Jasmine Maxwell,Olivia Wang,Olivia Tan,>90,Morning,5
28bb0e38-d1ce-438a-9af7-8f30abacf6e3,Inbound,Order Related,Delayed,,db7508d7-cc4d-488e-8919-9e234efe9a6b,,31/08/2023 17:06,31/08/2023 17:13,31-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
043ef1e5-ef97-48b0-a1ca-6c12f9eb351c,Email,Returns,Fraudulent User,Good ,a38264d9-3a67-496e-a069-afcf749dff1c,,31/08/2023 17:55,31/08/2023 17:55,31-Aug-23,,,,,Joseph Brown,Brayden Wong,Olivia Tan,>90,Morning,5
06d31c13-6adc-40f3-9afd-fc8536adaceb,Outcall,Returns,Reverse Pickup Enquiry,J pa p,6b23fe04-f1cf-4a24-b339-3801a86c7e5b,,31/08/2023 12:23,31/08/2023 12:26,31-Aug-23,,,,,Daniel Duncan,Emily Yamashita,Michael Lee,>90,Morning,1
4bfb98a3-0a7f-4f9f-9824-82c886720710,Inbound,Returns,Reverse Pickup Enquiry,,b37770bf-dadf-4fe7-ad78-4216cd8c1f5d,,31/08/2023 12:32,31/08/2023 12:54,31-Aug-23,,,,,Craig Gonzales,Dylan Kim,Jennifer Nguyen,On Job Training,Morning,4
91636d0f-446c-43b8-9e01-a625388ea127,Inbound,Returns,Reverse Pickup Enquiry,Customer support se baat karke achcha  ,71f18cc9-bd9c-467f-a5fd-c72a1e4d51c5,,31/08/2023 20:04,31/08/2023 20:19,31-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,1
6b8d26f5-8b45-42e7-864f-c0525b544739,Inbound,Refund Related,Refund Enquiry,,5cf7f8fa-aa23-4f83-bf28-d1c560373588,17/08/2023 14:33,31/08/2023 03:06,31/08/2023 03:08,31-Aug-23,JAMUI,LifeStyle,348,,Nicholas Wright,Ava Wong,Olivia Tan,>90,Evening,5
0abd3f77-b4e9-42da-98d3-6d0a3d8da691,Inbound,Order Related,Delayed,,5d05a10f-7e0d-4d85-8c25-0e3a03d5e9ec,28/08/2023 17:02,31/08/2023 11:57,31/08/2023 12:18,31-Aug-23,GURGAON,Electronics,1799,,Michael Ruiz,Madison Kim,John Smith,>90,Morning,5
ed5bc775-0b24-44bd-9e38-ea0693a2d884,Inbound,Returns,Reverse Pickup Enquiry,good talk,5799377c-cce0-4fe1-b4c7-ec329709e731,,31/08/2023 11:06,31/08/2023 11:13,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
dd621d31-d052-4e28-99cc-872ea740cdc8,Outcall,Returns,Reverse Pickup Enquiry,,f6f37d43-8447-4c6f-934b-518d37308794,,30/08/2023 18:05,31/08/2023 08:31,31-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
f206bca2-e9e7-4db2-9a6b-0918ecb7cf25,Inbound,Returns,Reverse Pickup Enquiry,,64f05ae8-d26e-48f1-9a6d-1a9e9a4faffe,,31/08/2023 14:12,31/08/2023 14:17,31-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
01377092-3a30-4b22-b51d-9555d26e3959,Inbound,Returns,Fraudulent User,,ff10bef3-b449-4c19-a679-02697e743427,,31/08/2023 14:53,31/08/2023 15:08,31-Aug-23,,,,,Alexis Parrish DVM,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
5a866dca-9ef4-4515-bbcf-11ee114a3739,Inbound,Returns,Reverse Pickup Enquiry,,d8f36e03-3e2f-4748-8fb0-36b6c49ef50d,,31/08/2023 19:42,31/08/2023 19:43,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
ef280dac-48ec-4420-85e7-29cfe785b7e9,Inbound,Returns,Reverse Pickup Enquiry,Happy ,c9795bb4-7d2e-43e3-b437-0fef28343dd3,18/08/2023 19:39,31/08/2023 11:20,31/08/2023 19:36,31-Aug-23,KISHTWAR,Electronics,1699,,Kenneth Howell,Elijah Yamaguchi,Emily Chen,>90,Split,5
e883d963-a90a-4582-bb07-d4b8a1e20dd2,Inbound,Returns,Return request,Very good understanding ????,3be010f5-c163-453b-934b-d5fda9314907,,31/08/2023 22:43,31/08/2023 22:46,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
31c7751b-94f5-410c-8625-14810e02dece,Inbound,Order Related,Order status enquiry,,361d5a8f-d4e2-4fec-a47d-c73874514bfa,,31/08/2023 18:41,31/08/2023 18:43,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
b03b0701-2098-4664-8e16-9b5b808aec30,Inbound,Order Related,Delayed,,22ed7aa2-844d-4053-9b92-1e71ba628971,,31/08/2023 18:39,31/08/2023 18:41,31-Aug-23,,,,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
ba71040a-45d3-4c87-9ba8-7d18d1c452b6,Inbound,Returns,Reverse Pickup Enquiry,,a774d1ce-2fce-4a78-b69a-86229819f89b,18/08/2023 23:26,31/08/2023 10:55,31/08/2023 11:02,31-Aug-23,MADHEPURA,LifeStyle,629,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
ed458e43-cac8-4434-bef5-4896102d96d2,Inbound,Returns,Reverse Pickup Enquiry,,da28adbe-4856-4fb6-87c1-184afc98bb8b,19/08/2023 07:12,31/08/2023 12:22,31/08/2023 13:08,31-Aug-23,PUNE,Electronics,854,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,4
6d98ea79-2d48-4773-a163-42b7e7b5cf73,Inbound,Feedback,UnProfessional Behaviour,Very nice person. ,9248221b-3a88-487e-be50-7e852e47aae8,27/08/2023 14:14,31/08/2023 10:05,31/08/2023 10:16,31-Aug-23,KODUR,Books & General merchandise,23,,Shelly Huber,William Park,John Smith,61-90,Evening,5
909ed69f-dc78-4242-a005-7fd93850322a,Inbound,Order Related,Seller Cancelled Order,,38a80856-1eb0-4e9b-8196-41fffc4602ab,,31/08/2023 19:43,31/08/2023 19:50,31-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
51dc87a2-0d43-471d-acd1-d1fcc2f2beb0,Inbound,Returns,Reverse Pickup Enquiry,Support very good ,d1b276b3-5358-44fe-a1b7-1c9f537d3647,,31/08/2023 11:28,31/08/2023 11:35,31-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
b72e1172-f379-4932-89db-ee1b5e3ff7b8,Inbound,Returns,Fraudulent User,,fe6bfe9b-5dcb-428e-b8c6-aeb5613c0903,,31/08/2023 17:44,31/08/2023 17:58,31-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,4
42622b20-29b1-4d43-8f86-6f88b00c4149,Inbound,Order Related,Delayed,,552949ea-11c6-4916-8283-cc9c30a9c045,,31/08/2023 15:07,31/08/2023 20:06,31-Aug-23,,,,,Deborah Smith,Elijah Yamaguchi,Emily Chen,61-90,Split,1
9df5406e-1d24-4249-95e5-81ba4313af25,Inbound,Order Related,Order status enquiry,????? ???,53c94564-fb19-4336-819c-cf4f634d1b7f,,31/08/2023 19:51,31/08/2023 19:51,31-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
e136f45c-3c8d-431d-a31b-9448de9f9188,Inbound,Returns,Reverse Pickup Enquiry,,98dae019-7401-4fae-85af-8fd276c20d8e,,31/08/2023 12:42,31/08/2023 12:46,31-Aug-23,,,,,Lisa Lopez,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
e0dab325-0bac-414f-9178-0be8b8443973,Inbound,Returns,Reverse Pickup Enquiry,,3832d977-fca0-44a7-95b6-0f317f4d40a4,,31/08/2023 17:23,31/08/2023 18:54,31-Aug-23,,,,,Matthew Wolf,Noah Patel,Michael Lee,>90,Morning,2
e82bfbe8-0dec-4b86-9f4d-1e3ebc694153,Outcall,Returns,Reverse Pickup Enquiry,,39b46dfe-ff1e-4f60-b132-4928b1671203,,31/08/2023 19:41,31/08/2023 19:43,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
df3ae7b4-c9e4-47fb-8fd1-bed7f442eb03,Inbound,Shopzilla Related,General Enquiry,,f85680b5-890e-483e-8f88-ccdd43535aee,,31/08/2023 19:57,31/08/2023 23:46,31-Aug-23,,,,,George Gallagher,Emily Yamashita,Michael Lee,>90,Morning,5
9a8929b0-5220-4d8b-99a3-ed236876c895,Inbound,Returns,Reverse Pickup Enquiry,,13106987-e76c-492c-a61e-fc2efb5c7b0f,,31/08/2023 20:11,31/08/2023 20:15,31-Aug-23,,,,,Andrea Suarez,Ethan Tan,Michael Lee,>90,Evening,3
31e7b0b5-9815-4ac5-b00f-b972baed216f,Inbound,Order Related,Delayed,,25ca41fc-7d7b-42cd-bb75-b0ea3e4fc12a,24/08/2023 21:32,31/08/2023 09:52,31/08/2023 09:55,31-Aug-23,BANGALORE,Books & General merchandise,191,,Ronald King,William Park,John Smith,61-90,Evening,4
af000968-8380-440a-bade-801aba4eaecb,Inbound,Order Related,Priority delivery,,5187b0fe-c382-4a45-9c5c-4eafadcc7e43,,31/08/2023 20:05,31/08/2023 22:32,31-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,5
d32a2392-9f98-4f36-b2c2-f6e679448a09,Inbound,Returns,Return request,Support executive behaviour is so good ,c4e714df-6688-4798-a95b-cef0a818588d,,31/08/2023 08:56,31/08/2023 08:57,31-Aug-23,,,,,Jeffrey White,Olivia Suzuki,John Smith,31-60,Morning,5
14080cdb-3f1f-4754-bed0-2bf2298fa199,Inbound,Feedback,UnProfessional Behaviour,,b7595a82-0aba-4a8f-8a68-5817d6a4f741,,31/08/2023 18:16,31/08/2023 18:19,31-Aug-23,,,,,Holly Glover,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d4c73a10-6e9b-4f12-9d82-42a4d9546c4d,Inbound,Refund Related,Refund Enquiry,Thank coustomer care for my problem resolved ,fc683823-68c9-4df0-b5a5-1cac1db233aa,24/08/2023 18:26,31/08/2023 21:08,31/08/2023 21:09,31-Aug-23,KOTPUTLI,Books & General merchandise,268,,Christopher Rice,Carter Park,Michael Lee,>90,Morning,1
5e860022-3b2f-4398-b969-8868a9cabfe7,Outcall,Cancellation,Not Needed,,5a5d7d52-88e1-49a0-a6fd-8a6658cba4db,,31/08/2023 09:39,31/08/2023 16:55,31-Aug-23,,,,,Mark Cook,Zoe Yamamoto,William Kim,On Job Training,Morning,5
65922101-6685-45c6-9c34-b7bd7de46404,Inbound,Returns,Reverse Pickup Enquiry,Best,41cea61f-2031-427d-af54-0551323e0e0d,,30/08/2023 22:43,31/08/2023 02:18,31-Aug-23,,,,,Joseph Harris,Nathan Patel,John Smith,>90,Split,5
889938c4-5a11-46ef-aeb4-05c8b4fb0b30,Inbound,Refund Related,Refund Enquiry,Thank you for response,2b0a9b30-9afb-49c7-837f-cd3f8b39e493,,31/08/2023 08:30,31/08/2023 08:31,31-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
22605c94-0a5a-4339-ad7a-57a3554ce067,Outcall,Order Related,Invoice request,,48253d61-790c-400f-9dd9-678629ff4cec,,31/08/2023 14:33,31/08/2023 14:34,31-Aug-23,,,,,Michael Davis,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
d44a6f3d-2828-4a38-9bb4-672bf609d765,Inbound,Shopzilla Related,General Enquiry,,966ed652-fbfb-4a63-8994-47000cb12dc2,,31/08/2023 18:45,31/08/2023 19:37,31-Aug-23,,,,,Paul Preston,Noah Patel,Michael Lee,31-60,Evening,5
540d542c-421c-47e9-b25c-60a5d6f0e1e1,Inbound,Refund Related,COD Refund Details,Plese help,9a827f4e-d5e9-4144-84e6-984e4504c0ff,,31/08/2023 19:41,31/08/2023 19:43,31-Aug-23,,,,,Kelly Carpenter,William Park,John Smith,61-90,Evening,5
2f587559-9d62-414b-867b-32e79bf6a02a,Inbound,Returns,Reverse Pickup Enquiry,V good ,e724c0cb-9f95-44f0-8dc1-d5b396a1e49b,,31/08/2023 19:56,31/08/2023 19:56,31-Aug-23,,,,,Laura Beck,Noah Patel,Emily Chen,>90,Afternoon,5
1f9df2cc-ca6d-4b56-9f01-d21c9730eae0,Inbound,Refund Related,Refund Enquiry,Nice ,72f62ffc-98b9-41cc-bc09-f24ebc2e7ed4,,31/08/2023 20:35,31/08/2023 20:39,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
8ff278d7-3782-48e1-b93c-60fbfc4ccbf6,Outcall,Returns,Missing,,56962f88-4764-4513-9276-6373cc728e0e,,30/08/2023 17:53,31/08/2023 17:46,31-Aug-23,,,,,Thomas White,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
3566a7b2-fd49-4df6-9917-632552b8aa42,Inbound,Payments related,Payment related Queries,,a4cf9e54-96fd-4ea5-8a54-b9edbcfc8329,,31/08/2023 10:18,31/08/2023 10:20,31-Aug-23,,,,,Louis Herrera,Jackson Park,Jennifer Nguyen,On Job Training,Morning,3
a57fee23-8e8b-4e78-8d59-02eb427fdfa6,Inbound,Returns,Technician Visit,,cde1a34e-f094-4a4d-9dca-6c47f3345322,,31/08/2023 18:46,31/08/2023 19:06,31-Aug-23,,,,,Franklin Dixon,Emily Yamashita,John Smith,>90,Morning,1
2aa560e6-d501-47ba-9776-c35f11a39658,Inbound,Cancellation,Return cancellation,good quality product deliverd and.  suport exicutive are verry good ,746d8c39-a36f-4ed4-870b-760b55a563e1,,31/08/2023 12:36,31/08/2023 12:39,31-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
f6cc8c28-acfe-48ac-b1b1-0e22e2c783a5,Inbound,Feedback,UnProfessional Behaviour,,93b43505-dc4d-4d12-b0f2-b21ba5db3b28,,31/08/2023 11:01,31/08/2023 11:06,31-Aug-23,,,,,Susan Francis,Sophia Sato,John Smith,0-30,Morning,5
b04abbc7-0594-4205-b072-fbdb70647670,Inbound,Returns,Reverse Pickup Enquiry,,e761a43f-e4f4-407a-ad37-cfcea0b8adb5,,31/08/2023 11:59,31/08/2023 12:05,31-Aug-23,,,,,John Dean,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
a6a974c2-e585-4268-a750-e64c28f1a683,Inbound,Order Related,Installation/demo,Overall good ,42c12000-2cfd-4c07-bcd8-937695756ae6,24/08/2023 11:50,29/08/2023 07:57,31/08/2023 13:17,31-Aug-23,UDHAMPUR,Home Appliences,12999,,Dylan Stevens,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
11e4cd0b-00c1-4e2c-80c7-08b24e868668,Inbound,Returns,Return request,Please hire very dedicated courior person.,fae01168-2583-468b-b4f0-2c21af79d305,,31/08/2023 21:14,31/08/2023 21:19,31-Aug-23,,,,,Veronica Martinez,William Park,John Smith,61-90,Evening,5
10f511f7-6233-4744-a8ae-f0424c42f6b1,Inbound,Order Related,Order status enquiry,Good ,b2a11d1d-dc8d-4f59-88de-c7e9f44a3609,22/08/2023 20:07,28/08/2023 08:10,31/08/2023 18:28,31-Aug-23,SIKAR,Books & General merchandise,190,,Elijah Hoffman,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
3d3d8dfb-8a0d-402a-8892-90c5d8d52b60,Email,Returns,Reverse Pickup Enquiry,,ca5115c1-0a29-4a77-ac0d-b8b054904eb4,22/08/2023 11:31,31/08/2023 11:32,31/08/2023 11:38,31-Aug-23,BARABANKI,Home,848,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
6ef0416e-4334-46b6-b479-df29acc6d201,Inbound,Returns,Reverse Pickup Enquiry,The way executive handled the situation is nice... Can appreciate his patience.. ,2a524423-ce94-4e40-a261-66ccdbac0394,,31/08/2023 10:48,31/08/2023 10:50,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
42031dda-f065-47ad-b810-f85dfcf2b159,Inbound,Returns,Fraudulent User,,f3bbf7aa-e122-4707-b7fd-63e5ebed0e14,,31/08/2023 16:41,31/08/2023 17:03,31-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
6a75fe3e-79f2-4657-bc1d-6b787c6cff61,Inbound,Returns,Return request,,a5ea92ed-bc71-46d1-85f4-8edb116e0ca7,,31/08/2023 15:37,31/08/2023 15:38,31-Aug-23,,,,,Samuel Spencer,Zoe Yamamoto,John Smith,>90,Afternoon,4
a8e3b771-e36b-4518-b501-314707516de6,Inbound,Returns,Reverse Pickup Enquiry,Satisfied ,3ebcaf30-7803-4105-991a-a581fc283e68,,31/08/2023 18:30,31/08/2023 18:31,31-Aug-23,,,,,Theresa Perry,Jacob Sato,Emily Chen,0-30,Morning,5
6dc3cc37-da1c-4963-9043-e0ea73aabf3f,Outcall,Order Related,Installation/demo,,99bbb224-0f51-4d66-aded-58eb5eba3e70,,31/08/2023 09:11,31/08/2023 10:03,31-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,3
8a58fcc7-4666-4f9e-8ef7-9c8fbc9b6404,Inbound,Returns,Reverse Pickup Enquiry,,3a7d7992-6314-472a-9017-43bd78cc56a5,,31/08/2023 18:20,31/08/2023 18:34,31-Aug-23,,,,,Wendy Lang,Sophia Sato,John Smith,>90,Afternoon,1
c8f15b82-ee03-4f88-b700-28bdac77274a,Inbound,Refund Related,Refund Related Issues,,68a57b74-e6ed-4fa4-bdda-8b79b87c34b6,,31/08/2023 18:39,31/08/2023 19:01,31-Aug-23,,,,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,4
7ae53e2d-938d-4cc6-a6dd-14731a1940ac,Inbound,Returns,Reverse Pickup Enquiry,,5827d56a-93b0-431c-91a4-34be8066672c,,31/08/2023 19:53,31/08/2023 19:54,31-Aug-23,,,,,Joseph Harper,Noah Patel,Michael Lee,>90,Morning,5
ed9d2919-ce13-46ef-baa2-93acb120263f,Inbound,Order Related,Installation/demo,,b7526493-d9cc-4048-a7df-7d4f3d4953a7,,31/08/2023 10:58,31/08/2023 11:13,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
2645cd6c-0e8a-4dd1-8f96-ba8006d511a6,Inbound,Returns,Fraudulent User,Satisfactory ,42fc1a76-4044-41a8-bfd1-596d3f9dbd26,,31/08/2023 14:55,31/08/2023 15:01,31-Aug-23,,,,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
1c9e3ab1-5de1-42e5-b87b-0a82a2fdb958,Outcall,Returns,Return request,If we don't like the product..then we have the option to return ...so don't restrict the returns.picture display of the product is different than the real product ,8d026d0d-f49c-40a8-b431-0004617d8c73,,31/08/2023 16:08,31/08/2023 16:09,31-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,5
3f02ea7d-0b21-4727-a24e-b7cf24fc9eda,Inbound,Shopzilla Related,Shopzilla Rewards,,0765d913-af1d-417c-ab52-394ba3825373,,30/08/2023 13:53,31/08/2023 20:22,31-Aug-23,,,,,Sergio Carrillo,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
aa207770-4b16-4c11-9939-97dba4884fea,Inbound,Returns,Return request,,f41d6bef-d772-4efd-9f80-60e82b859d80,,31/08/2023 08:55,31/08/2023 09:00,31-Aug-23,,,,,Jennifer Duke,Mia Patel,John Smith,31-60,Morning,4
6b2c5515-929d-473c-b86f-9f2f6e9ab503,Inbound,Order Related,Installation/demo,Good,05ec18da-5dba-4dd4-89e7-d2dfc2a86a85,,31/08/2023 13:17,31/08/2023 13:18,31-Aug-23,,,,,Kimberly Medina,Lily Chen,Michael Lee,>90,Morning,5
15db11cf-df75-4f1f-8055-e44007c311c1,Outcall,Refund Related,Refund Enquiry,Lovely communication ,e19eb1fe-f818-43bb-af54-81c1a3a76254,,30/08/2023 23:41,31/08/2023 01:04,31-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
4d6ed3cb-a715-4283-b04a-eda9337878e1,Inbound,Refund Related,Refund Enquiry,Very good ????????,b23398ff-6083-4dca-9063-8edcbfcbd4cb,,31/08/2023 07:04,31/08/2023 07:08,31-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
5ae764c2-39b4-402f-8a94-642dc2685ee1,Inbound,Order Related,Installation/demo,,7adeb4d8-3b2d-43f9-8dc7-8fe86e1ea557,,31/08/2023 18:52,31/08/2023 19:42,31-Aug-23,,,,,Benjamin Lewis,Nathan Patel,John Smith,31-60,Afternoon,5
bc0ea516-9216-4640-866f-1a1d8f54cbf0,Inbound,Shopzilla Related,General Enquiry,,e50d4377-97de-4e66-8d12-5c92bce7f027,,31/08/2023 20:50,31/08/2023 20:51,31-Aug-23,,,,,Madison Flores,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,3
c3630452-807b-42ab-b07d-255cebe955bf,Inbound,Order Related,Order status enquiry,,038f4ed9-64a6-45a5-b8ab-c2b5400e216a,27/08/2023 18:06,31/08/2023 16:46,31/08/2023 16:47,31-Aug-23,CUTTACK,Books & General merchandise,79,,John Adkins,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
28da45c9-4bb4-4163-9158-9d5f874ccd99,Inbound,Returns,Service Centres Related,,0b6fd780-3b46-488b-b162-ce12dd28046c,,31/08/2023 09:03,31/08/2023 09:08,31-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,4
b0e8956d-0dd3-4335-81ae-b2436f0eac21,Inbound,Returns,Return request,,3230cb8b-4e79-40f8-b2d5-ee8b18170cfb,,31/08/2023 23:22,31/08/2023 23:25,31-Aug-23,,,,,John Hoffman,Scarlett Chen,John Smith,>90,Morning,5
000ffa98-5167-4fe5-8832-f7e6af8ed437,Inbound,Returns,Reverse Pickup Enquiry,,5f911858-699b-4ee2-9d13-57101df5e77a,,31/08/2023 00:03,31/08/2023 00:04,31-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,5
11058ff3-7c6b-4b67-80fd-4698c20de4c2,Inbound,Returns,Return request,,68cf69f4-b7cf-4b4f-bca2-77b18dea5031,,31/08/2023 14:22,31/08/2023 15:38,31-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
3222c03c-eaa6-44e6-b779-dcf880071025,Inbound,Returns,Reverse Pickup Enquiry,,b0ab3e38-69d7-46d7-a2a4-c70ba63ee548,18/08/2023 15:24,31/08/2023 07:44,31/08/2023 07:51,31-Aug-23,KATIHAR,LifeStyle,507,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
e80e962c-de2e-4a85-8690-e734cabe687c,Inbound,Order Related,Delayed,,0fa5fce7-aac0-42ce-a6c5-9446d7c89dee,,31/08/2023 10:45,31/08/2023 10:46,31-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
9296f21d-be07-4aa3-8fc7-af04714d993e,Inbound,Order Related,Seller Cancelled Order,Sellers who cancel order stating false reasons should be blacklisted by Shopzilla.,030d8cec-f90d-4b72-9c3a-22d465ca800c,,31/08/2023 11:40,31/08/2023 12:45,31-Aug-23,,,,,Brandon Escobar,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,5
6802a68a-5613-45fc-8982-3824d8eb608b,Inbound,Returns,Reverse Pickup Enquiry,,9be050e9-0f15-499a-ac75-78dea85fa35d,,31/08/2023 13:29,31/08/2023 13:32,31-Aug-23,,,,,John Perry,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
fd081621-e9c3-4b0f-a63d-9c2296bc0bfb,Inbound,Order Related,Order status enquiry,Thanks sir ,2689bc8a-9840-4144-8fa9-fb264396525e,20/08/2023 20:50,31/08/2023 19:02,31/08/2023 19:05,31-Aug-23,BADGAM,LifeStyle,793,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,4
9d66bb08-42e3-471b-be1a-c3a6146886c0,Outcall,Returns,Wrong,,b79cb45c-0678-4b32-8c22-19f904f7781e,,31/08/2023 09:26,31/08/2023 09:34,31-Aug-23,,,,,Bobby Higgins,Scarlett Chen,John Smith,0-30,Morning,4
30dd627f-06c2-4dc0-ba38-8c966a39b825,Inbound,Order Related,Order status enquiry,,bf621da2-8ef3-4b34-909c-52d02100cd84,,31/08/2023 19:55,31/08/2023 20:13,31-Aug-23,,,,,Rhonda Sullivan,Jackson Park,William Kim,On Job Training,Evening,5
ee6195e8-5005-46d7-82f6-fca9393ad974,Inbound,Returns,Reverse Pickup Enquiry,Ok,2d2e123f-0c41-4c97-9f65-1f0775920357,,31/08/2023 12:04,31/08/2023 12:19,31-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
07de7c35-fed5-4835-a1aa-6d8357758566,Inbound,Order Related,Order status enquiry,,da8f81e8-dcf4-4fb2-bae7-699d27edccee,,31/08/2023 13:04,31/08/2023 13:10,31-Aug-23,,,,,Rachel Barnes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
039ee97a-df0d-46da-a4cc-c02d8107cf24,Inbound,Returns,Exchange / Replacement,,cb369d42-c6f2-4d2b-baea-f4041493e653,,31/08/2023 18:47,31/08/2023 18:48,31-Aug-23,,,,,Karen Montgomery,Ava Wong,William Kim,On Job Training,Evening,5
7330f6dc-a20d-4bba-8e88-ba99a299d3c1,Inbound,Product Queries,Product Specific Information,,43092dec-ba08-4981-a05d-b6b97bb8ff50,,31/08/2023 22:01,31/08/2023 22:06,31-Aug-23,,,,,Victor Rivera,Lily Chen,Michael Lee,>90,Evening,1
6dc51cee-2071-4c8d-8d70-dc840eb09342,Inbound,Returns,Service Centres Related,best,42988a96-bb60-482c-a639-88d2f5700c8b,,31/08/2023 23:32,31/08/2023 23:33,31-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ca64024f-78b6-4c62-a60c-1033bcce4c06,Outcall,Returns,Fraudulent User,"Call was disconnected, and I dod not receive any call back",193edf6f-8015-476b-90ac-d6f14f63406a,26/08/2023 18:41,30/08/2023 20:47,31/08/2023 08:41,31-Aug-23,PANVEL,Electronics,3499,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,3
c3a5c3fa-c941-4191-b77f-c12888786368,Inbound,Returns,Reverse Pickup Enquiry,,a3c959e2-1acb-4cee-b496-85b251bf3d9f,24/08/2023 09:51,29/08/2023 18:50,31/08/2023 00:21,31-Aug-23,BARDHAMAN,Electronics,899,,Kimberly Miller,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,3
e10f5ce3-21d0-4a28-b49b-1eb48c965d82,Outcall,Shopzilla Related,Account updation,,b0675f56-cdda-47e5-8160-adda560de2bd,,30/08/2023 19:57,31/08/2023 12:45,31-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,3
8085e2d1-ec5b-4680-b281-8653cf393012,Inbound,Order Related,Order status enquiry,Thanks   for help. I hope we connected in future forever.,8dc03e37-e85f-4bfa-8e61-50eadcf660cd,,31/08/2023 12:46,31/08/2023 12:47,31-Aug-23,,,,,Rodney Jackson,Austin Johnson,William Kim,On Job Training,Morning,5
4b7d09c3-2e02-458e-a0a1-64251caaa792,Inbound,Order Related,Installation/demo,,5a35fa3e-48b3-45ea-99a6-440cb7d44237,,31/08/2023 14:10,31/08/2023 15:07,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
82c2acc6-d680-4422-a47e-093830c3adb5,Inbound,Order Related,Delayed,Bad delivery service,8c14304c-bfb4-4f6a-820d-338cf4d5adfd,25/08/2023 10:33,31/08/2023 07:28,31/08/2023 10:47,31-Aug-23,NEW DELHI,LifeStyle,579,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,1
8d939e91-1e18-49b4-aaf7-7bb7e34dcc7b,Inbound,Order Related,Installation/demo,Give perfect warranty to customer s product ,c0fbb594-6ae5-460b-a4a4-c50241b8a3a3,,31/08/2023 11:29,31/08/2023 11:33,31-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
f3899250-1d9a-46ed-a741-bfc5a491e5ec,Inbound,Refund Related,Refund Enquiry,,d82f7e75-3787-481a-835e-f9c08b7a6381,,31/08/2023 12:27,31/08/2023 12:52,31-Aug-23,,,,,Cody Perez,Harper Wong,William Kim,On Job Training,Evening,5
5a59fc4c-05bf-4ac9-8794-cf25f514d8d7,Inbound,Returns,Reverse Pickup Enquiry,,24d69ada-1a94-4da7-ba52-4cdc0c52aa1b,,31/08/2023 14:24,31/08/2023 14:25,31-Aug-23,,,,,Noah Chase,Evelyn Kimura,John Smith,0-30,Morning,5
46270f23-d4a3-4291-ab16-68d2714d8323,Outcall,Refund Related,Refund Enquiry,,9efbafb8-a879-4e52-8de6-cd0be2e5f6bd,,31/08/2023 22:21,31/08/2023 22:22,31-Aug-23,,,,,Robert Smith,Carter Park,Michael Lee,31-60,Morning,3
6c9a7355-dd36-4dc8-b433-f40d81f34bd8,Inbound,Order Related,Delayed,,0d4137a9-2faf-49d7-bda5-87aff4e3cf76,17/08/2023 19:59,31/08/2023 19:53,31/08/2023 19:57,31-Aug-23,DEHRADUN,LifeStyle,151,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
ea146d86-8e0a-464b-beab-2d7d3adf041f,Inbound,Returns,Reverse Pickup Enquiry,,7b527029-64af-4664-8750-455d4041abdf,,31/08/2023 12:13,31/08/2023 12:20,31-Aug-23,,,,,Herbert Rodriguez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,1
f7784c5e-aa76-42b3-a799-0cf4156723a9,Inbound,Returns,Service Center - Service Denial,Return my order ,b9539146-74b1-4f65-9e0b-4e5957e7fbf9,,31/08/2023 16:20,31/08/2023 16:26,31-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,1
951a7204-9743-47a6-a8d9-b2c64468e05f,Inbound,Order Related,Delayed,,d0650406-26f6-4478-a4f3-8b61a51e3e0c,,31/08/2023 14:54,31/08/2023 14:56,31-Aug-23,,,,,Mary Johnston,Zoe Yamamoto,John Smith,>90,Afternoon,4
3dff20e8-e267-4768-904b-1231a68b2026,Inbound,Returns,Return request,kindly refund my payment ,61205009-595b-458a-af3c-ea7b0aa44225,,31/08/2023 22:49,31/08/2023 22:56,31-Aug-23,,,,,James Padilla,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,5
f3cea01b-f5d1-4b50-93a7-e657861cded1,Inbound,Returns,Reverse Pickup Enquiry,,ade20bd6-3e75-4540-8828-17ae073212a1,03/08/2023 21:11,31/08/2023 22:29,31/08/2023 23:45,31-Aug-23,KESHOD,Home,499,,Daniel Martinez,Ethan Tan,Michael Lee,31-60,Evening,1
f91ca703-2da5-47ce-9200-9b1e7c2a4b64,Outcall,Product Queries,Product Specific Information,,5d793cb3-597c-408c-8cff-5fef95b4b5e4,,31/08/2023 12:25,31/08/2023 12:28,31-Aug-23,,,,,David Perez,Lily Chen,Michael Lee,>90,Evening,5
ca51b53d-fe19-457a-959d-67eecf3f551c,Inbound,Order Related,Order status enquiry,,efbbf7de-079e-44b3-ae17-4239a7c6e7d7,,31/08/2023 15:52,31/08/2023 15:54,31-Aug-23,,,,,Steven Moreno,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
198e9c06-7db9-4ac6-8ced-707a57c3cc7c,Inbound,Shopzilla Related,Other Account Related Issues,Dedicated customer care helpline should be kept available for Plus and premium plus customers.,02715ae5-9cbd-40d9-8d8f-0208c4478954,,31/08/2023 16:31,31/08/2023 16:39,31-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
2fa5e63a-6e0e-4d6d-bf2e-36d8455b5211,Inbound,Returns,Missing,,93f482d7-e9ee-495f-a8b3-1c89fbff9831,,31/08/2023 12:27,31/08/2023 12:46,31-Aug-23,,,,,Kevin Walsh,Lily Chen,Michael Lee,>90,Morning,5
8acf08b5-a6d6-4df9-ba5d-5c6435dcd60c,Inbound,Returns,Wrong,,656e2b73-8835-4fa5-b67d-29f11a1bcbe7,,31/08/2023 08:41,31/08/2023 12:23,31-Aug-23,,,,,Dustin Deleon,Evelyn Kimura,John Smith,0-30,Morning,5
6b057122-7d3d-42b7-9dfb-619789233e17,Outcall,Order Related,Order status enquiry,,d8706648-3350-40c1-bec5-c4983ca684b5,,31/08/2023 10:54,31/08/2023 17:57,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
69ea88ec-e3e6-490c-9e26-e4cbf22a9701,Inbound,Refund Related,Refund Enquiry,Problem not result,b53d3476-fb54-4290-b22f-fecbe9bb4f95,,31/08/2023 13:54,31/08/2023 14:27,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,1
91155368-df29-457f-a5ff-51c9037d0f0e,Inbound,Shopzilla Related,General Enquiry,Happy,167e16ba-995a-4cc5-b532-c377fb96b2f7,,31/08/2023 20:34,31/08/2023 20:42,31-Aug-23,,,,,John Bailey,Dylan Kim,Michael Lee,>90,Morning,1
1728ae24-8d7a-41b3-8b9f-0789be3e0eac,Outcall,Returns,Technician Visit,,210b443d-9b0d-456b-a48e-3456efee521f,,30/08/2023 21:04,31/08/2023 09:35,31-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,5
e1c5e238-8ec3-4c25-8b38-69ecdc1a08ba,Inbound,Onboarding related,Seller onboarding,,4f791928-cf41-4a2a-a74a-70c6995ba211,,31/08/2023 14:12,31/08/2023 14:13,31-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,5
97ed1b49-68d6-4e19-9db9-9dde2666a341,Inbound,Returns,Reverse Pickup Enquiry,,605d7d8f-e282-461d-97dc-30aad7d84013,,31/08/2023 18:47,31/08/2023 18:54,31-Aug-23,,,,,Connor Jackson,Ethan Tan,Michael Lee,31-60,Evening,5
95b08cc3-2ed0-4035-b66e-ac5eb06f80bb,Inbound,Returns,Wrong,,503b0b86-ac01-4534-949c-5a3083f8dfdc,,31/08/2023 19:25,31/08/2023 19:39,31-Aug-23,,,,,Christopher Harris,Wyatt Kim,William Kim,On Job Training,Morning,5
a4bc66a6-8476-42c2-9b4d-4b5e8b152909,Inbound,Returns,Reverse Pickup Enquiry,,4411bdb8-bd00-4ace-91e5-d72b3d555f08,,31/08/2023 16:32,31/08/2023 16:33,31-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
3653ede7-24f0-4505-8f02-1f158017448c,Outcall,Returns,Return request,,04ded6e1-afc5-4222-8025-0c6f63d2e31c,,30/08/2023 18:53,31/08/2023 09:20,31-Aug-23,,,,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8a480b21-c4d5-4096-bee9-5feb1c8d9997,Outcall,Returns,Reverse Pickup Enquiry,,3139af68-c637-4994-a06c-1669567f51ce,,30/08/2023 19:30,31/08/2023 17:22,31-Aug-23,,,,,Tiffany Bates,Layla Taniguchi,Olivia Tan,>90,Morning,2
96256506-5b59-4de7-8d90-8c49d9bad6a5,Inbound,Returns,Reverse Pickup Enquiry,,f4f5aa8b-8218-48a4-94a4-619cfd3637b2,,31/08/2023 16:41,31/08/2023 17:03,31-Aug-23,,,,,Joe Walls,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
f0171057-3220-4e4d-8fbd-6e71e29f0fba,Inbound,Product Queries,Product Specific Information,,eb987275-ce4c-4e9a-bb78-5319da8a6e40,,31/08/2023 18:35,31/08/2023 18:56,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
5e648794-9ad2-4eae-9163-a0607808991d,Inbound,Returns,Reverse Pickup Enquiry,,8282a07c-162a-4367-ba07-b20a200872bb,,31/08/2023 17:18,31/08/2023 18:35,31-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
30c37eea-1c98-480b-871b-2ad7270009f2,Inbound,Cancellation,Not Needed,,586d1f2f-55ad-427a-b375-0eb65a6a35b0,,31/08/2023 08:29,31/08/2023 08:31,31-Aug-23,,,,,Steven Murillo,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
617365d6-54fe-487f-b6a0-d085a2d0e29b,Inbound,Order Related,Order status enquiry,Sound quality is very bad.,8b1bf11d-f524-4504-84ae-9cac8c8731c4,,31/08/2023 18:29,31/08/2023 18:33,31-Aug-23,,,,,Jessica Sanders,Charlotte Suzuki,Olivia Tan,>90,Morning,1
cb3617c4-bfe2-4380-adc1-2d13328c7157,Inbound,Returns,Reverse Pickup Enquiry,"Thanks for help me sir, best of luck sir, ",f6e22d14-4e4a-4476-a470-2b386436a63f,,31/08/2023 08:15,31/08/2023 08:22,31-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
6910f316-4e79-43cc-87ec-f88aac4fbbb3,Inbound,Cancellation,Not Needed,,6424070f-cde5-46bc-a155-18c89ec8aaee,,31/08/2023 23:32,31/08/2023 23:34,31-Aug-23,,,,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
1efdc6e4-f046-469f-a693-4c50b7c97315,Inbound,Cancellation,Not Needed,na,6dcc2862-6d7a-4bc6-b905-1e4ae4760fc0,,31/08/2023 18:12,31/08/2023 18:25,31-Aug-23,,,,,Gregory Mills,Carter Park,Michael Lee,31-60,Morning,5
f68828af-bece-4c5f-bddc-8f357d712e93,Inbound,Order Related,Order status enquiry,Nice job ,acb6f5a0-65bc-44ba-a91a-d0ace119d1d8,,31/08/2023 21:21,31/08/2023 21:25,31-Aug-23,,,,,Kenneth Henderson,Ava Wong,William Kim,On Job Training,Evening,5
4c397f17-3949-4846-bae2-ec2d6671ee30,Inbound,Order Related,Delayed,,596dcf94-8fc3-4c04-b620-6e7261a3110e,21/08/2023 12:37,31/08/2023 10:46,31/08/2023 13:18,31-Aug-23,SURAT,Mobile,29999,,Anna Miller,Landon Tanaka,Emily Chen,>90,Morning,4
2426a75e-7301-4ee7-af2c-cadbd53d6437,Inbound,Order Related,Customer Requested Modifications,It\u2019s good ?? ,2528d2a3-69d4-43c2-ad6b-f4ed77b47b79,,31/08/2023 21:11,31/08/2023 21:16,31-Aug-23,,,,,Cole Carlson,Ava Wong,William Kim,On Job Training,Evening,5
ecb1e222-de71-437b-8197-f2255938442e,Inbound,Order Related,Order status enquiry,Nice ,ecde8daf-4225-4c93-9e0d-8ab93bad3e56,,31/08/2023 09:44,31/08/2023 09:44,31-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,5
570aae0e-1dda-461c-a5c9-815f046f673f,Inbound,Refund Related,Refund Enquiry,,fac11589-29f1-453b-a974-3bc2001b8b86,23/08/2023 23:48,31/08/2023 22:52,31/08/2023 23:00,31-Aug-23,ERNAKULAM,LifeStyle,389,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d31b869c-d8b2-4d91-84f2-480bee8458f4,Inbound,Returns,Reverse Pickup Enquiry,,bba61363-5676-4075-a106-deeadc279a36,,30/08/2023 07:18,31/08/2023 20:54,31-Aug-23,,,,,Lisa Brennan,Zoe Yamamoto,William Kim,On Job Training,Morning,1
0025dd19-a7b4-4e11-b5d4-fd34bf959b4f,Inbound,Returns,Missing,,0cff5580-7ef2-4ae2-ba50-f529a2ee61e2,,28/08/2023 18:52,28/08/2023 18:56,28-Aug-23,,,,,Gabriel Campos,Abigail Suzuki,William Kim,On Job Training,Morning,5
bc1050c2-a8c7-4913-b532-abdb41a02295,Outcall,Order Related,Order status enquiry,Thank you so much for help me this is very good guy and I always need same customer support for help me ,62a54c4a-9615-4183-8cb7-58e262bbde20,,31/08/2023 12:33,31/08/2023 14:49,31-Aug-23,,,,,Dana Taylor,Aiden Patel,John Smith,>90,Morning,5
32615006-1f02-4214-9d84-2ef41b3e7f57,Inbound,Cancellation,Not Needed,Super job,b1e27005-1ac7-43ca-905e-7219d2f882c2,,31/08/2023 18:36,31/08/2023 18:37,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
cc5b846f-637f-4147-ac6f-ab3148798362,Inbound,Returns,Wrong,Shopzilla service too much poor ,e74f7db5-00be-4325-aaca-e74515b73520,,30/08/2023 12:56,31/08/2023 19:34,31-Aug-23,,,,,Jennifer Cruz,Noah Patel,Emily Chen,>90,Morning,1
b400fe20-78a6-41b8-9722-221ceff7c4f9,Inbound,Returns,Return request,,4944f766-8ab1-4e2c-bc65-6a88a8f8b0a2,,31/08/2023 11:49,31/08/2023 11:51,31-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
400a1131-8d21-4831-935d-4d85f78d47e7,Inbound,Returns,Return request,,01af8c50-0eb5-44bf-9eed-da28a9b3759c,,31/08/2023 13:40,31/08/2023 15:08,31-Aug-23,,,,,William Carey DVM,William Park,John Smith,61-90,Evening,5
25a82394-497e-4a72-8cc7-e716f82ef1d2,Inbound,Product Queries,Product Specific Information,,fea72954-2bee-43f4-abcf-21255e8a5deb,,31/08/2023 16:50,31/08/2023 16:51,31-Aug-23,,,,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
90482f8c-6432-4e56-a84d-759ab47a2cf6,Inbound,Returns,Reverse Pickup Enquiry,,4162b1fa-30c4-4385-bafb-12cc61aa8371,,31/08/2023 17:18,31/08/2023 17:21,31-Aug-23,,,,,Sydney Taylor,Harper Wong,William Kim,On Job Training,Evening,5
a8685ca5-662d-4642-a7ee-e80818687b1c,Inbound,Returns,Reverse Pickup Enquiry,,83f8ed96-6fd2-4180-a624-76db83481072,,31/08/2023 15:30,31/08/2023 16:42,31-Aug-23,,,,,Maria West,Mia Patel,Olivia Tan,>90,Morning,5
e5921dce-0476-42b0-a828-6f240461ee3f,Inbound,Returns,Reverse Pickup Enquiry,,08af73d9-907d-459b-b458-5573427f6e76,,31/08/2023 14:36,31/08/2023 14:46,31-Aug-23,,,,,Brenda Gillespie,Dylan Kim,William Kim,On Job Training,Evening,5
127deb0d-3e48-41e9-8130-a35a79f1035e,Inbound,Returns,Missing,,8bd36ba1-4f23-405c-bb39-afc40c6bc87a,,31/08/2023 16:14,31/08/2023 19:15,31-Aug-23,,,,,Jennifer Martinez,Austin Johnson,Michael Lee,0-30,Morning,5
ad5c6d56-c04d-4083-a6fa-709ffe6aa133,Inbound,Returns,Fraudulent User,,c0b90da6-6563-4675-afe6-333ea3346cab,,31/08/2023 17:22,31/08/2023 17:31,31-Aug-23,,,,,John Gonzalez,Noah Patel,Michael Lee,31-60,Night,4
ad603f33-e80f-472c-999b-e40cf87058e4,Outcall,Order Related,Order status enquiry,Nice work,73ee5a31-cad4-4720-834a-ff56d9dfc81e,,31/08/2023 14:38,31/08/2023 15:56,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,5
7020f397-c695-4139-b635-1ae58f09af13,Inbound,Shopzilla Related,Shopzila Premium Related,,41af1c17-2cdf-4ed9-9aa1-3c63c4bc1db4,,31/08/2023 10:59,31/08/2023 11:01,31-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
20651978-c62f-4549-aa0b-355244d9bdb5,Outcall,Returns,Reverse Pickup Enquiry,,11dbab18-2a8a-4ddf-9c16-47d7a5a5906c,,31/08/2023 12:54,31/08/2023 13:00,31-Aug-23,,,,,Carolyn Norman,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
17a9cd5d-9a5d-4bb9-88d7-d66250980e93,Inbound,Order Related,Order status enquiry,,891ca83f-5151-4137-a16d-388fbc32f952,,31/08/2023 12:57,31/08/2023 13:05,31-Aug-23,,,,,Sandra Pierce,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
e4b862ea-a113-417e-908a-3d5cc476059a,Inbound,Feedback,UnProfessional Behaviour,,6b8d0ef0-a5ad-417d-9bfa-3c872ea5345c,,31/08/2023 13:38,31/08/2023 15:15,31-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
96d185ae-93cb-4077-8770-b856feb30c53,Inbound,Refund Related,Refund Related Issues,Best person ,93a05c13-d191-4c4d-8ab7-7dd808844319,,31/08/2023 21:04,31/08/2023 21:08,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
f8599ff9-237a-4d6e-8325-dafba217f06e,Inbound,Refund Related,Refund Related Issues,,170b8d11-f706-4ea0-ab8d-c33ee133a5c5,,31/08/2023 20:22,31/08/2023 20:27,31-Aug-23,,,,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,5
85c4b8ec-34e9-429a-b840-9c78314dc9da,Inbound,Refund Related,Refund Enquiry,,609619cc-bdd7-49ba-b3a2-789147529d28,,31/08/2023 06:40,31/08/2023 06:43,31-Aug-23,,,,,Michael Miller,Sophia Sato,John Smith,0-30,Morning,5
43ec316a-edeb-45c8-a79c-a93ba301d9e2,Inbound,Returns,Reverse Pickup Enquiry,Improve delivery and pickup service's y,5ed01d19-51c2-4e8b-a5bc-4d8abb341a6b,,31/08/2023 16:36,31/08/2023 16:51,31-Aug-23,,,,,Levi Bridges,Emma Park,John Smith,31-60,Morning,5
aac6c704-c3e0-43fd-86be-bed6975e6b1e,Inbound,Order Related,Order status enquiry,,dc95b8f2-34e3-44c0-a44e-5c99aa81e86f,,31/08/2023 17:34,31/08/2023 17:38,31-Aug-23,,,,,Brian Koch,Ethan Tan,Jennifer Nguyen,On Job Training,Evening,5
616690ed-d2c2-4949-8ac6-7dcdf67049ff,Inbound,Returns,Reverse Pickup Enquiry,Give not only replacement option but also refund option,4ebe62fa-3bb0-4932-81b4-1ed783e2252f,22/08/2023 21:58,28/08/2023 20:01,31/08/2023 17:27,31-Aug-23,AURANGABAD,Electronics,999,,Jennifer Cline,Logan Lee,Jennifer Nguyen,On Job Training,Evening,5
ab1cb77a-b6c6-47e2-9d82-62a41f7d6bea,Inbound,Returns,Return request,Hello,62901207-e4de-4d7e-ad13-9ccba9de9c0b,24/08/2023 20:28,29/08/2023 22:32,31/08/2023 11:19,31-Aug-23,NEW DELHI,Furniture,4579,,Christopher Moore Jr.,Carter Park,Michael Lee,>90,Morning,5
41563d23-27e8-4ff1-8092-0affa169a0ce,Inbound,Cancellation,Not Needed,,3fab1035-cfa3-437f-afa0-592f11bcaac6,,31/08/2023 22:04,31/08/2023 22:06,31-Aug-23,,,,,Megan Bartlett,Carter Park,Michael Lee,>90,Evening,5
1ef58e99-eb52-482a-a5ba-7abba0337785,Inbound,Returns,Reverse Pickup Enquiry,,2915a5a0-512a-4e09-a2bf-b6188055e9ab,,30/08/2023 14:52,31/08/2023 10:44,31-Aug-23,,,,,Bruce Martin,Zoe Yamamoto,Emily Chen,>90,Split,3
c894ff35-5f7d-4f5b-9f1a-0415b643c22e,Inbound,Returns,Reverse Pickup Enquiry,,d424e8b2-ebaf-4485-b849-bb2589c95061,,31/08/2023 12:27,31/08/2023 12:29,31-Aug-23,,,,,Thomas Martin,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
74518ab1-f41b-44c9-9674-a539a8b582b3,Inbound,Returns,Reverse Pickup Enquiry,customer executive too polite and understand my query very well,ab58d1bd-3c83-493f-bbac-049e34867c21,,31/08/2023 15:34,31/08/2023 15:37,31-Aug-23,,,,,Dennis Miller,Layla Taniguchi,Emily Chen,>90,Morning,5
9abc118a-24fd-4459-ba44-96eee7010fcc,Inbound,Returns,Missing,,d1e1f895-591b-4df8-9e2b-4c9ce0b973dd,,31/08/2023 18:35,31/08/2023 19:01,31-Aug-23,,,,,Jorge Ingram,Elijah Yamaguchi,Emily Chen,>90,Split,5
7b536f21-cf47-4aba-9c49-e53c1fbd308f,Inbound,Returns,Reverse Pickup Enquiry,,d014c9c5-7513-4757-8fc8-e9aa83e03f83,04/08/2023 01:21,27/08/2023 13:24,31/08/2023 10:28,31-Aug-23,NAGPUR,LifeStyle,813,,Guy Duncan,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e2aec993-2fee-4b72-ba68-998b2c5b9048,Inbound,Order Related,Order status enquiry,Very good person in Shopzilla customer service I love you ??,3e2f54fc-2a92-4a7a-a4d2-3e41c5c3c242,29/08/2023 12:28,31/08/2023 19:39,31/08/2023 19:46,31-Aug-23,BHAGALPUR,Electronics,186,,Erin Meadows,Mia Patel,Jennifer Nguyen,On Job Training,Evening,5
d3d74ccb-ec7d-4554-aab9-827a783829d9,Inbound,Returns,Fraudulent User,,313a454a-dfd3-415a-8998-b36edb38b02a,,31/08/2023 10:10,31/08/2023 10:16,31-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,5
e1c8de29-cc73-4127-8e40-0fc2c28e57be,Inbound,Feedback,UnProfessional Behaviour,,32a5ef8a-7d75-4583-b3d9-1a61981dfd06,,31/08/2023 14:10,31/08/2023 16:55,31-Aug-23,,,,,Brenda Suarez,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
8f782b7d-ef69-4da1-9d99-04f2efab470b,Inbound,Product Queries,Product Specific Information,,8160f9b7-502d-40b5-9f9d-f547bf77b6ff,,31/08/2023 18:14,31/08/2023 18:15,31-Aug-23,,,,,James Chung,Oliver Nguyen,John Smith,>90,Morning,5
b80840a6-6d84-4458-ad00-4cab7459c394,Inbound,Returns,Service Centres Related,,8921c4cf-545f-443c-9a08-da82e0743a66,,31/08/2023 18:45,31/08/2023 18:47,31-Aug-23,,,,,Michael Dunlap,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,5
32493ffc-899c-403f-8453-d2f5b9184977,Inbound,Order Related,Installation/demo,,351edf85-8257-4726-aa30-91f75bae96fd,,31/08/2023 19:48,31/08/2023 19:52,31-Aug-23,,,,,William Hall,Isabella Wong,John Smith,>90,Morning,1
e71b7c2f-e2fd-41e2-bd70-da7cfb04473d,Inbound,Returns,Reverse Pickup Enquiry,,461481ee-8b42-4793-b008-e1fe35fa44b3,,31/08/2023 22:19,31/08/2023 22:19,31-Aug-23,,,,,Chelsey Hodges,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
e50379f6-dbfb-489f-aff4-db884115aa1b,Inbound,Order Related,Order status enquiry,Very bad service ,f091db36-3a05-4f78-8130-63c7090eca00,29/08/2023 13:12,31/08/2023 13:53,31/08/2023 13:59,31-Aug-23,SURAT,Mobile,10999,,James Cunningham,Emma Park,Jennifer Nguyen,On Job Training,Evening,1
1b431db0-6edc-4130-bd90-5d1056a35d9c,Inbound,Returns,Reverse Pickup Enquiry,I m very happy and feeling relaxed after talking with  nka maaam.she has helped me a lot .I m suffering with health issues because of Shopzilla product issue.she helped in return the product and helped me in various ways ,c3de1128-0b43-4ccc-abeb-e964bf161102,,31/08/2023 15:38,31/08/2023 15:41,31-Aug-23,,,,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
0811fe22-a776-4435-9d51-763d0ab2f286,Inbound,Refund Related,Refund Related Issues,,8dd94c6c-8b41-4014-a3b8-933398659d4d,,31/08/2023 17:35,31/08/2023 17:37,31-Aug-23,,,,,Kimberly Mahoney,Olivia Wang,John Smith,>90,Evening,5
d2058d24-4864-4812-8979-03b89df73389,Inbound,Returns,Return request,,489fa2d9-2152-4968-a480-51e21333cb5c,,31/08/2023 11:22,31/08/2023 11:41,31-Aug-23,,,,,John Oneill,Aiden Patel,Olivia Tan,On Job Training,Evening,3
598d8351-470a-4af1-8dc5-f58b1438ca8e,Inbound,Order Related,Order status enquiry,Good,71e8f4d7-b27a-4e9b-ab04-85031b243fbb,,31/08/2023 18:16,31/08/2023 18:17,31-Aug-23,,,,,Dana Bridges,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
dfd5c4a1-bd76-4ee8-b9d4-f4cff0abe0cc,Inbound,Feedback,UnProfessional Behaviour,,127cab74-c5aa-4401-b8f9-a5009b487468,22/08/2023 20:59,31/08/2023 19:55,31/08/2023 20:00,31-Aug-23,GORAKHPUR SADAR,Home,171,,Dominique Roberts,Ava Wong,Olivia Tan,>90,Morning,1
974d54c8-e879-4a84-baff-876907218440,Inbound,Returns,Reverse Pickup Enquiry,Excellent,3f00e26e-a3ac-4163-b607-a4f8c81ce7b6,,31/08/2023 09:23,31/08/2023 09:59,31-Aug-23,,,,,Chad Wells,Evelyn Kimura,Jennifer Nguyen,On Job Training,Morning,5
366d8216-8963-47e9-ad10-aae7fd404ae3,Inbound,Refund Related,Refund Enquiry,,fc9f1c38-88b4-4e11-845f-51438ac00cc7,,31/08/2023 20:35,31/08/2023 20:39,31-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
32cbbfec-22c2-4fe8-9847-5dfd45bab769,Outcall,Order Related,Installation/demo,,5a55ea48-db1f-46db-9352-7dc723fdd536,,31/08/2023 15:03,31/08/2023 15:04,31-Aug-23,,,,,Frederick Cook,Scarlett Chen,John Smith,0-30,Morning,4
8844bac7-c1db-4639-9186-b452b15a1133,Inbound,Order Related,Delayed,,d910cc77-f1d3-4310-9f2a-62e11c1c1b3b,24/08/2023 20:02,31/08/2023 14:45,31/08/2023 15:03,31-Aug-23,AHMEDABAD,Electronics,1399,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
aba57883-c0cd-4af0-b344-b3110785cb24,Inbound,Order Related,Order status enquiry,,720d7367-909a-4ab6-a58e-73d661c5672b,,31/08/2023 10:58,31/08/2023 11:00,31-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
b7b23b34-ed03-4c01-804c-92bd2897c381,Inbound,Returns,Reverse Pickup Enquiry,,b3bea681-3b66-44a2-85b4-4b17c3b60c9c,27/07/2023 21:27,31/08/2023 13:02,31/08/2023 13:03,31-Aug-23,NEW DELHI,Books & General merchandise,310,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,1
d5603992-561c-48d5-9c19-5acffcb8614d,Inbound,Feedback,UnProfessional Behaviour,Redused timing of call. Tack back history of call or complete rajester ,a9039730-fd46-4363-bd41-3bdb709ef1dd,20/08/2023 13:45,31/08/2023 07:57,31/08/2023 08:11,31-Aug-23,JALGAON,LifeStyle,433,,Rebecca Graham,Alexander Tanaka,Michael Lee,0-30,Evening,1
07b47feb-3cb7-434e-af8f-f053061691c7,Inbound,Order Related,Order status enquiry,,8466611a-5a6a-4082-9724-8cc2f10d4ffa,,31/08/2023 08:56,31/08/2023 09:15,31-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
84c29fd8-c0e9-418a-b144-f5fc3dd1dc2e,Inbound,Returns,Wrong,I am happy with customer executive,20215782-2290-4430-b8b4-138650b1e499,,30/08/2023 23:17,31/08/2023 08:34,31-Aug-23,,,,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
9ae35063-daa4-4cf0-b10b-ae17c6d95646,Outcall,Payments related,Payment related Queries,,ff05b249-21af-47c5-97bf-4ae90fbf7281,,31/08/2023 17:11,31/08/2023 20:28,31-Aug-23,,,,,Jessica Wright,Emma Park,John Smith,>90,Morning,4
a22cfb8e-01d9-440e-a331-bc8b60008aa1,Inbound,Cancellation,Not Needed,,32c08fdc-9bb9-4d89-a0b7-5b93b631cda9,,31/08/2023 10:09,31/08/2023 11:57,31-Aug-23,,,,,Diana Terry,Emily Yamashita,John Smith,>90,Morning,3
1e7eeade-9e96-42b6-bc56-bc4ef373a88a,Inbound,Shopzilla Related,Shopzila Premium Related,Nothing.....I felt a good communication ...nd my issue is solved....ragarding purchase of dress....thnx.....,1d6fb55e-5ad8-47a1-82f8-15ff3792354b,,31/08/2023 11:54,31/08/2023 12:01,31-Aug-23,,,,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
0d9dc94f-d51b-4126-9338-75cc5357cc53,Inbound,Returns,Reverse Pickup Enquiry,Excellent performance ,87e200fa-7b43-4e9a-ac44-9282e918c00a,,31/08/2023 17:48,31/08/2023 18:18,31-Aug-23,,,,,Michelle Banks,Nathan Patel,Michael Lee,>90,Night,5
9621b82e-5ba6-4156-af44-3dac3d4c908e,Inbound,Product Queries,Product Specific Information,Outstanding good behaviour,805997e5-fc80-4949-84a9-e0929a01e42d,,31/08/2023 18:16,31/08/2023 19:16,31-Aug-23,,,,,Olivia Alvarez,Noah Patel,Jennifer Nguyen,On Job Training,Morning,5
0957ea6b-e64b-4e1b-b2d3-495b0f237d22,Outcall,Order Related,Delayed,,73c9ce01-85df-4814-a0c6-7e0ed7a317f7,13/08/2023 23:38,30/08/2023 19:33,31/08/2023 14:18,31-Aug-23,BANKURA,Electronics,19990,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
785cf238-64bb-4de9-9386-2daac97dae18,Outcall,Order Related,Order status enquiry,,62885a56-7db0-4f2d-98fc-bebcaf5208fe,,31/08/2023 14:45,31/08/2023 15:21,31-Aug-23,,,,,Rickey Herrera,Wyatt Kim,William Kim,On Job Training,Morning,5
375adb64-013b-49a2-aa1b-e0a1d41da583,Inbound,Returns,Return request,,33913f8e-f93b-454c-81e1-c47b9f589ad3,,31/08/2023 12:43,31/08/2023 12:49,31-Aug-23,,,,,Veronica Howell,Elijah Yamaguchi,John Smith,>90,Evening,5
52f3096b-d765-4751-bf90-2bc0bd2eb113,Inbound,Order Related,Priority delivery,,1364ec85-3089-4974-85ca-dccd0760af96,,31/08/2023 20:03,31/08/2023 21:42,31-Aug-23,,,,,Christopher Lang,Jackson Park,William Kim,On Job Training,Evening,5
334d4f2d-dcbe-4a40-aafd-59703b203222,Inbound,Refund Related,Refund Enquiry,Costmor se baat karna sahi se aata he,fd98ce61-30c3-43fa-9f93-880b06a5f040,09/08/2023 14:15,31/08/2023 21:25,31/08/2023 21:28,31-Aug-23,AHMEDABAD,LifeStyle,279,,Joseph Bradley,Aiden Patel,John Smith,61-90,Evening,4
5a73862b-927b-4433-8d61-0cb8c179ed26,Inbound,Order Related,Order status enquiry,,60d2826b-8497-41f3-807a-354bfdb97446,26/08/2023 13:21,31/08/2023 19:59,31/08/2023 20:13,31-Aug-23,GURGAON,LifeStyle,649,,Kathryn Vasquez,Noah Patel,Michael Lee,>90,Morning,3
48db903c-0578-47be-8039-c21475b7cbd3,Inbound,Order Related,Order status enquiry,,2401cb0b-5b0d-4549-b6f8-7667c7dce613,27/08/2023 21:38,31/08/2023 16:20,31/08/2023 16:23,31-Aug-23,JAHANABAD,Mobile,67999,,David Guerra,Ava Wong,Olivia Tan,>90,Morning,5
1f5c810e-1b97-43fc-a847-3a82b0ec8e4e,Inbound,Returns,Reverse Pickup Enquiry,Very niceV,b3a26167-7215-446f-a484-ff1610d426af,,31/08/2023 11:53,31/08/2023 12:03,31-Aug-23,,,,,Matthew Bennett,Olivia Wang,John Smith,>90,Evening,5
d3c96dae-6351-4977-aa38-88e159f4a529,Inbound,Order Related,Delayed,,5da8738a-cd13-47cc-a149-3c1e7e842a1c,15/08/2023 08:51,31/08/2023 08:39,31/08/2023 08:44,31-Aug-23,PUNE,Electronics,599,,Elizabeth Lara,Dylan Kim,Michael Lee,>90,Morning,5
c6b64af9-383e-4ab9-8b98-cec290916350,Inbound,Refund Related,Refund Enquiry,Very good ,4e728b77-ee7f-4e3b-ada7-1008838202f2,,31/08/2023 11:46,31/08/2023 11:54,31-Aug-23,,,,,Rachel Parker,Ethan Nakamura,Emily Chen,0-30,Evening,5
8664e1a5-cf04-41e6-96ed-cb92dc2b56ac,Inbound,Order Related,Order status enquiry,,874adeca-2e4d-40b5-b73b-07572f35837b,,31/08/2023 20:57,31/08/2023 20:58,31-Aug-23,,,,,Mark Black,Sophia Sato,John Smith,>90,Afternoon,5
3605ae61-ebc9-4704-afce-390e39e47f8f,Inbound,Returns,Service Centres Related,,c3ba808a-cebb-4ef4-8f19-07df1e1b9ad2,18/08/2023 20:46,31/08/2023 10:41,31/08/2023 10:43,31-Aug-23,PORBANDAR,Electronics,999,,Gregory Morales,Wyatt Kim,William Kim,On Job Training,Morning,5
06c515ea-ed71-4bd0-b754-b04e65e880d1,Inbound,Returns,Service Centres Related,,370b68bf-c427-429b-85b2-763e0b7f2eff,,31/08/2023 11:43,31/08/2023 11:44,31-Aug-23,,,,,Amy Burke,Sophia Chen,William Kim,On Job Training,Morning,5
c57645e3-5f9d-413c-95a1-ddb42fa4bc26,Inbound,Refund Related,Refund Related Issues,,00b5bf25-4eda-4a77-a674-9c7aa5bc803e,,31/08/2023 13:52,31/08/2023 14:35,31-Aug-23,,,,,Stephanie Lewis,Alexander Tanaka,Michael Lee,0-30,Evening,5
08afc301-6c52-4196-bdfd-0a0d1c7ccfa5,Inbound,Returns,Fraudulent User,,43fe2dbc-cf28-4b97-981c-d950695da004,,30/08/2023 12:09,31/08/2023 20:26,31-Aug-23,,,,,Donna Lee,Sophia Sato,Jennifer Nguyen,On Job Training,Morning,5
5dbd394c-8478-4a54-99bd-9e857de625ab,Inbound,Product Queries,Product Specific Information,,ab47fd89-6248-46b2-87b4-de5be623477c,,30/08/2023 20:10,31/08/2023 08:42,31-Aug-23,,,,,Marie Vance,Logan Lee,William Kim,On Job Training,Evening,5
589dca01-803c-43f2-a344-b3e5fa038b7f,Inbound,Returns,Reverse Pickup Enquiry,,78e8eb06-8b54-4067-b739-bfa4949f6290,,31/08/2023 17:07,31/08/2023 17:08,31-Aug-23,,,,,Megan Smith,Ava Wong,Olivia Tan,>90,Morning,5
48fde477-34db-4749-8c78-887f8085ccdf,Inbound,Order Related,Delayed,Nice,aa5dfed6-f0d5-4154-941e-b8da1015541f,22/08/2023 11:02,31/08/2023 09:02,31/08/2023 09:04,31-Aug-23,MUMBAI,Books & General merchandise,292,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,3
8990d775-8b4d-4a2f-ac4c-5fb79fe4bcfb,Inbound,Order Related,Unable to track,,344633db-c03e-4e36-968a-3ab42acf4e77,16/08/2022 23:27,28/08/2023 20:16,31/08/2023 23:34,31-Aug-23,MUMBAI,Home Appliences,25999,,Douglas Smith,Brayden Wong,John Smith,>90,Evening,5
b854740c-d145-416c-a990-277000116eb7,Inbound,Returns,Reverse Pickup Enquiry,,f2345ed5-6440-4262-9001-1034ed8ded30,20/08/2023 06:23,31/08/2023 07:55,31/08/2023 12:08,31-Aug-23,YEOTAMAL,Electronics,1799,,Joel Marsh,Madison Kim,Michael Lee,31-60,Evening,5
5183e35d-76bc-4b5a-8b71-81fd90272ef0,Inbound,Returns,Service Centres Related,,571e3b3f-2621-42ce-8ba0-2674d114eb2d,,30/08/2023 14:53,31/08/2023 12:40,31-Aug-23,,,,,Brian Mcguire,Elijah Yamaguchi,Emily Chen,>90,Morning,5
fc8ef1d9-3a3b-4ce3-9174-b6c4bc6adad5,Inbound,Refund Related,Refund Related Issues,Good ,d1b6698b-a5af-4eb7-90e8-b064fe70810c,,31/08/2023 16:25,31/08/2023 16:59,31-Aug-23,,,,,Lisa Wall,Amelia Tanaka,Emily Chen,>90,Morning,5
d22d5c14-f53a-4e57-b612-53557115c4fa,Inbound,Product Queries,Product Specific Information,,7274cb8e-4da5-47b3-a22a-e996b7f81367,,31/08/2023 18:33,31/08/2023 18:35,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
f0698cd6-371c-4a19-a7db-cd570c6fa822,Inbound,Returns,Reverse Pickup Enquiry,Good work ,47226be3-63a5-48ef-8a87-d0780cc94975,,31/08/2023 10:55,31/08/2023 11:03,31-Aug-23,,,,,Anita Harris,Ethan Nakamura,Emily Chen,0-30,Evening,2
92481db9-f5c3-4e27-b087-11a0b507b483,Inbound,Product Queries,Product Specific Information,,df41fb7a-8a9c-47be-bfdd-941e3d987734,,31/08/2023 15:55,31/08/2023 21:17,31-Aug-23,,,,,Lisa Johnson,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
aa176eae-7875-4b2f-91f3-1486e5b0d00e,Inbound,Refund Related,Refund Enquiry,,2c7f37d6-11dd-4b35-a431-cd802babf79a,,31/08/2023 11:41,31/08/2023 12:02,31-Aug-23,,,,,Karen Vasquez,Emily Yamashita,Michael Lee,>90,Morning,5
3d729f39-bedb-47ec-9088-09f4f8d02f4c,Inbound,Feedback,UnProfessional Behaviour,,3715cfff-b940-4fd3-b4ec-99e403f69061,,31/08/2023 14:44,31/08/2023 14:45,31-Aug-23,,,,,Angela Reid,Carter Park,Jennifer Nguyen,On Job Training,Evening,5
753f878a-ceda-40ac-8255-b666b8115c6b,Outcall,Returns,Wrong,,2a77884e-a3ad-43aa-9601-ec4296efb192,,31/08/2023 16:36,31/08/2023 17:03,31-Aug-23,,,,,Whitney Cross DVM,Charlotte Suzuki,Jennifer Nguyen,On Job Training,Evening,3
9b1d55dd-ab1c-4795-a06e-8e843b348b40,Outcall,Returns,Reverse Pickup Enquiry,"Very bad customer care service, will never use this app again in my life. I have been fraudulent on the name of policy and all that thing.",5be81fde-7fb5-4624-af8a-89892e600acb,,30/08/2023 21:54,31/08/2023 21:33,31-Aug-23,,,,,Peter Lawrence,Dylan Kim,Olivia Tan,>90,Morning,1
efb36749-8beb-4844-b82d-85a78dc17610,Inbound,Shopzilla Related,Shopzilla Rewards,,47634eaa-4a1e-4921-8681-89fd2945ebc4,,31/08/2023 09:18,31/08/2023 09:19,31-Aug-23,,,,,Mr. Nathaniel Smith,Austin Johnson,William Kim,On Job Training,Morning,5
53cbf508-90b2-4a8a-8327-f37750e88985,Outcall,Order Related,Delayed,Customer support responses are really worse,5955f608-1848-44c9-94ed-c9318401a733,22/08/2023 10:05,30/08/2023 20:38,31/08/2023 13:13,31-Aug-23,HYDERABAD,Home Appliences,2874,,Morgan Zavala,Nathan Patel,Emily Chen,0-30,Evening,1
56dff9f1-ece9-41f8-8371-8cfd1c282254,Inbound,Returns,Return request,,ef0ae414-3f8b-40db-a577-476a1948dcde,,31/08/2023 08:30,31/08/2023 08:31,31-Aug-23,,,,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
fadee60e-3d39-4b7a-b579-4a6819456ad0,Inbound,Product Queries,Product Specific Information,,d18cd016-5671-422f-954e-765008e3cd7c,,31/08/2023 12:30,31/08/2023 12:36,31-Aug-23,,,,,Mason Mitchell,Ava Wong,William Kim,On Job Training,Evening,5
a4a0e075-7ea6-445f-a626-be5ab496d1db,Inbound,Order Related,Customer Requested Modifications,My dont solved,2da84d84-fab6-4287-acb9-e1479218a62c,,31/08/2023 12:50,31/08/2023 12:51,31-Aug-23,,,,,Vincent Hayes,Emma Park,Jennifer Nguyen,On Job Training,Evening,5
60f5a1b8-4b33-4820-bce2-616bbc66a1a6,Email,Refund Related,Refund Enquiry,Thanks Shopzilla ,ba37c5f3-ac5b-4e21-a979-f4494f35d6e6,,31/08/2023 10:14,31/08/2023 10:19,31-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
4c12e2e3-5dfe-41ec-bfa3-af5891ae2987,Inbound,Order Related,Order status enquiry,Good??,8a7ec15d-6715-42b9-8910-52a7495d4320,,31/08/2023 08:22,31/08/2023 08:38,31-Aug-23,,,,,Luke Brown,Alexander Tanaka,Michael Lee,0-30,Evening,5
6d75b2a8-f9ab-4bc9-ac67-ca66682be620,Inbound,Returns,Reverse Pickup Enquiry,Muje baat kar ke bahut   aap se aap   thanks ????,310671bf-5212-41bc-b633-4147576e924c,06/08/2023 18:40,31/08/2023 21:07,31/08/2023 21:10,31-Aug-23,MUNGAOLI,LifeStyle,549,,Sarah Newton,Zoe Yamamoto,Olivia Tan,>90,Morning,5
567f3b0e-4b42-48a3-abfc-cdcd3b07df9c,Inbound,Returns,Reverse Pickup Enquiry,,3fcb6126-d817-4fc3-8bd5-9c4aef255e84,,31/08/2023 13:23,31/08/2023 13:23,31-Aug-23,,,,,Casey Holmes,William Park,John Smith,31-60,Morning,5
347a0b0c-f1d9-4d29-85c0-1ef95d91949d,Inbound,Refund Related,Refund Enquiry,Refund not initiated of mama earth product.,8d9120cf-6c8d-4491-b49b-19de0c35447f,,31/08/2023 22:07,31/08/2023 22:34,31-Aug-23,,,,,Jerry Duffy,Carter Park,Michael Lee,>90,Morning,1
acb73533-1985-4665-b50f-e0cbbd2e0736,Inbound,Returns,Wrong,My issue is solved so I am very happy ?? and happy rakshabandhan all of you Shopzilla family members ,d0a82a79-9e3f-4f9f-b2bb-b310a2308287,,31/08/2023 23:53,31/08/2023 23:54,31-Aug-23,,,,,Wendy Mitchell,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
d681f509-a74b-4cb3-a9c7-55ed343ff3d5,Email,Order Related,Order status enquiry,,bc195f11-9360-4ef8-b7b9-52d95894fbcd,,31/08/2023 12:01,31/08/2023 12:05,31-Aug-23,,,,,Mary Huff,Mia Patel,William Kim,On Job Training,Evening,2
f92973be-6559-453d-ba9a-4aeb0c55b235,Inbound,Returns,Return request,Nice,781bee56-cae1-477f-a900-ce1be57473da,,31/08/2023 18:14,31/08/2023 18:52,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,5
d2175ded-c343-48de-85de-a6257e86a141,Inbound,Payments related,Payment related Queries,,ffdfbb48-8ce5-415b-933c-323cade9b715,,31/08/2023 21:59,31/08/2023 22:06,31-Aug-23,,,,,Kristin Bowman,Charlotte Suzuki,Olivia Tan,>90,Morning,1
f9d7f030-6eb1-4560-983a-4cda2f2c281c,Inbound,Returns,Return request,"Kindly advise to your seller, mention Product description as it is image showing of the Product. ",80ca1f7a-3d3e-49af-b4bb-d519032a0a88,,30/08/2023 13:22,31/08/2023 10:34,31-Aug-23,,,,,James Potter,Zoe Yamamoto,William Kim,On Job Training,Morning,5
87e4f5af-0735-4c55-b588-72c2c8746084,Inbound,Returns,Reverse Pickup Enquiry,,8c306ae0-786a-42d2-adb1-7cc14529c23a,,31/08/2023 11:55,31/08/2023 11:58,31-Aug-23,,,,,Dr. Andrew Bowers,Wyatt Kim,Jennifer Nguyen,On Job Training,Morning,5
849ccb21-1818-4b9d-9257-e7f1ed9aa9e1,Outcall,Order Related,Delayed,Very Happy ,79232fe9-5ba1-457d-85d2-b9876e8f76d8,18/08/2023 17:05,31/08/2023 16:58,31/08/2023 17:01,31-Aug-23,BHAGALPUR,Books & General merchandise,126,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
20edf793-d792-4143-9ef7-248d12911f01,Inbound,Refund Related,Refund Enquiry,,35eb7338-e57c-41f8-b941-52d77af5aef0,24/08/2023 04:42,31/08/2023 07:31,31/08/2023 08:01,31-Aug-23,CHAMPAWAT,Home Appliences,599,,Ms. Karen Moore,Evelyn Kimura,John Smith,0-30,Morning,4
84cb3103-0337-4d86-a1d3-acef876c0542,Inbound,Feedback,UnProfessional Behaviour,,05a0fbb2-2212-4234-a902-fdcf82aeae6f,,31/08/2023 12:06,31/08/2023 12:09,31-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
d1d94d08-28ce-4bcf-b5ec-6802947ce2bd,Inbound,Returns,Reverse Pickup Enquiry,,4989dc41-015c-4acd-9a22-2dfe2e8f6f62,,31/08/2023 15:59,31/08/2023 16:14,31-Aug-23,,,,,Michael Brady,Layla Taniguchi,Emily Chen,>90,Morning,5
517795cb-f77e-4a2d-81c4-0481ddd521b6,Inbound,Order Related,Unable to track,,43dee484-2d84-42e2-8635-4bbc2b137ae9,16/08/2022 23:27,31/08/2023 15:44,31/08/2023 16:35,31-Aug-23,MUMBAI,Home Appliences,25999,,Miss Patricia Mack DDS,Noah Patel,Emily Chen,>90,Afternoon,5
cbf96f56-0e2e-46a5-b4d5-1a961ae297bc,Inbound,Order Related,Delayed,,d0829da7-b74e-43fc-b35b-274913518204,27/08/2023 14:52,31/08/2023 20:41,31/08/2023 20:44,31-Aug-23,MORADABAD,Electronics,1629,,Albert Thornton,Lucas Singh,John Smith,61-90,Evening,5
e4f6dabe-9205-4eae-a1dc-1842865df935,Inbound,Feedback,UnProfessional Behaviour,,a7b19094-82e6-4c7d-800e-671c039188d9,,31/08/2023 17:03,31/08/2023 17:16,31-Aug-23,,,,,David Taylor,Carter Park,Michael Lee,>90,Evening,4
8096163a-82da-422c-8919-188a1631a784,Inbound,Returns,Fraudulent User,,92735cdb-ca55-4d43-b874-27bb9c55538d,,31/08/2023 22:25,31/08/2023 22:27,31-Aug-23,,,,,Alexander Saunders,Noah Patel,Michael Lee,31-60,Night,5
c299f82a-4c34-434e-ad52-dc6deb106026,Inbound,Order Related,Order status enquiry,,22cff545-6c35-4c30-8214-65981e86c1b1,,31/08/2023 13:00,31/08/2023 14:11,31-Aug-23,,,,,Kristin Beasley,Evelyn Kimura,John Smith,0-30,Morning,1
07a9711e-7e39-4f24-8cb3-a3919766e65a,Inbound,Feedback,UnProfessional Behaviour,,33711e68-59d5-45a9-a6a3-da88b675b078,,31/08/2023 12:08,31/08/2023 12:11,31-Aug-23,,,,,Charles Nelson,Austin Johnson,William Kim,On Job Training,Morning,5
496b6e5d-2bb4-48c5-b71c-dd4ed6509f2d,Inbound,Returns,Reverse Pickup Enquiry,,0d7a77ec-8685-4962-b0b1-5448525739c4,,31/08/2023 18:54,31/08/2023 18:56,31-Aug-23,,,,,Mario Simpson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ab157588-5191-46db-bac4-d869536212a5,Inbound,Returns,Missing,,867c5478-baa3-413c-a036-9da41fd41545,23/08/2023 17:47,31/08/2023 11:32,31/08/2023 11:34,31-Aug-23,ALLAHABAD,Books & General merchandise,999,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
e6230cda-be8e-4fac-9f16-c64e0c4a5a0d,Outcall,Order Related,Order status enquiry,,3a45bf93-b4e5-45e0-adc6-36edff3d5980,,31/08/2023 12:48,31/08/2023 12:49,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,1
5e6ac3d5-6aed-4e1a-85e6-c67053d5aaf8,Inbound,Returns,Wrong,,ab2a6fab-f953-4370-8797-b68eb13159f4,,31/08/2023 09:11,31/08/2023 09:41,31-Aug-23,,,,,Emily Sharp,Austin Johnson,Michael Lee,0-30,Morning,5
928068ac-6bdc-47fe-a2b4-9c498bfdd90b,Inbound,Order Related,Order status enquiry,,92bd8247-a514-4682-a9b0-88edbc21de05,,31/08/2023 13:50,31/08/2023 13:53,31-Aug-23,,,,,Jeremy Bates,Carter Park,Jennifer Nguyen,On Job Training,Morning,2
a562c3d6-1d22-4c6c-a7b0-ddb4faac37c3,Inbound,Returns,Reverse Pickup Enquiry,,eed59f33-16c9-47bb-b13a-ae88e6f2a2d6,,31/08/2023 12:56,31/08/2023 13:02,31-Aug-23,,,,,Sheri White,Ethan Tan,William Kim,On Job Training,Morning,5
ae2835f2-55d7-4d52-abbb-2f848360955d,Inbound,Returns,Reverse Pickup Enquiry,,3dfca459-34c7-40c0-89d4-6b82204c43fe,,30/08/2023 14:50,31/08/2023 10:29,31-Aug-23,,,,,Virginia Caldwell,Lily Chen,Michael Lee,>90,Morning,5
b53f6849-1d8e-4370-a677-5d63a8a94aaa,Outcall,Returns,Reverse Pickup Enquiry,Good ????,72952d43-e0ef-471a-9728-85544454f82d,,30/08/2023 18:11,31/08/2023 20:52,31-Aug-23,,,,,Matthew Lambert,Olivia Wang,Olivia Tan,>90,Afternoon,4
7521b6a6-ba32-4b53-9ea5-bed59ae01d20,Inbound,Returns,Return request,,93c33b84-bc97-48ad-bc9f-52c2d6f51ddd,,31/08/2023 23:16,31/08/2023 23:24,31-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
bfbee4a6-fedf-4197-8528-ed1889f49e2e,Inbound,Shopzilla Related,General Enquiry,Ok,b8e797a3-c8b1-4cd6-ab6f-ae2f22052b55,,31/08/2023 17:01,31/08/2023 17:03,31-Aug-23,,,,,Natalie Gonzales,Noah Patel,Michael Lee,>90,Morning,5
df9edfeb-2b14-4d91-87cc-22f4c3882e26,Email,Order Related,Delayed,,60cbcd20-74be-43f1-8e8f-694ca346f3d0,20/08/2023 19:39,29/08/2023 16:05,31/08/2023 10:48,31-Aug-23,AHMED NAGAR,Books & General merchandise,289,,Brittany Tran,Landon Tanaka,Emily Chen,>90,Morning,5
5a3e7ecb-012a-43de-a4f6-e81c1a1014a9,Inbound,Feedback,UnProfessional Behaviour,,aff50d67-2f3d-482d-a180-71e916c313b5,07/08/2023 12:42,31/08/2023 10:56,31/08/2023 10:58,31-Aug-23,MEERUT,Books & General merchandise,172,,Christopher Murphy,Scarlett Chen,John Smith,0-30,Morning,5
d912a270-b439-4613-a0ff-cbea5b08c5da,Inbound,Returns,Fraudulent User,,a5ff6024-732d-4e1c-95b5-f9e9bef7e14a,,31/08/2023 14:29,31/08/2023 22:16,31-Aug-23,,,,,Rachel Reid,Ethan Tan,William Kim,On Job Training,Morning,5
6a0e7c4a-c41d-40ec-b254-eadb35338c60,Inbound,Payments related,Online Payment Issues,,1fe88e65-aa28-4e8e-97b3-cc580d15efcf,,31/08/2023 21:43,31/08/2023 21:44,31-Aug-23,,,,,Nicole Patel,William Park,John Smith,31-60,Evening,5
ca68b6e2-0e27-44ef-ad1f-ec904cdda73a,Inbound,Refund Related,Refund Related Issues,,bd66ce0c-6a0b-4628-9a12-ed382f08f20b,,30/08/2023 20:06,31/08/2023 15:23,31-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
ba1f4194-ef4c-4786-a9b3-466d42f6ca2e,Outcall,Order Related,Priority delivery,,7845cad1-ca22-4136-8daf-184a443afbc8,,31/08/2023 08:45,31/08/2023 08:49,31-Aug-23,,,,,Natasha Hunter,Abigail Suzuki,Jennifer Nguyen,On Job Training,Evening,5
1e1b65db-b018-43f1-9551-17a8b10ba834,Outcall,Order Related,Delayed,Very bad service ... Item not received...without OTP item devilived status...,682c5cd4-190a-4450-b552-22a388b03ca5,,31/08/2023 10:20,31/08/2023 10:33,31-Aug-23,,,,,Adam Schwartz,Alexander Tanaka,William Kim,On Job Training,Evening,1
b6674805-5fc9-4da3-bb2b-a21d9cc34e3a,Inbound,Returns,Return request,,ebb99fbe-9aee-45d6-b9cc-5b61573cf745,,31/08/2023 10:26,31/08/2023 10:28,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
499a3aac-978e-4ea5-8b6d-e698f005d77c,Inbound,Order Related,Delayed,,a4b2e7c6-d1ed-4f9b-a885-5548f7c10d88,,31/08/2023 09:22,31/08/2023 17:20,31-Aug-23,,,,,Gregg Perez,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,4
13a22405-d751-471f-97be-81ff50b5e7bc,Inbound,Returns,Fraudulent User,,470b75c8-fcfd-4f23-97c5-36444bfef9dc,,31/08/2023 14:02,31/08/2023 14:15,31-Aug-23,,,,,Paula Brooks,Austin Johnson,William Kim,On Job Training,Morning,5
bd5981a9-a0f7-4554-96f5-57bd01960abc,Inbound,Order Related,Order status enquiry,,bcac1f45-6efc-4d16-ba36-feb75855619e,24/08/2023 12:01,31/08/2023 12:58,31/08/2023 12:59,31-Aug-23,PURI,Books & General merchandise,189,,Jenna Rivas,Mia Patel,John Smith,>90,Morning,5
fdb7e63c-8e74-454f-adb4-9ea3fd730b69,Inbound,Order Related,Delayed,Ok,d0ae7c83-cdbc-41eb-ab76-e384b2a6f9bd,19/08/2023 16:14,30/08/2023 16:01,31/08/2023 06:55,31-Aug-23,JAMSHEDPUR,LifeStyle,173,,Bruce Smith,Elijah Yamaguchi,Michael Lee,61-90,Afternoon,4
343255db-9b97-4647-8b25-e82655f6eace,Inbound,Feedback,UnProfessional Behaviour,,c7b317c7-efb8-45c4-bf52-351be7df7eb6,,31/08/2023 18:40,31/08/2023 18:42,31-Aug-23,,,,,Robert Vasquez,Zoe Yamamoto,John Smith,>90,Afternoon,5
a7af838a-8341-425d-8190-67769a7a7730,Inbound,Returns,Service Centres Related,"People trust Shopzilla, so please do not allow spam dealers with you, because after that you people do not help customer for the quary, people are doing froad",65acd411-1ff4-41e4-aaa6-d1e82630fe28,,31/08/2023 12:07,31/08/2023 12:16,31-Aug-23,,,,,Adrian Branch,Carter Park,Jennifer Nguyen,On Job Training,Morning,5
e2552789-1372-446e-95d4-44e69243ea19,Inbound,Order Related,Order status enquiry,,6b83e65c-a020-42a9-becc-5e5d7410bd92,,31/08/2023 16:16,31/08/2023 16:19,31-Aug-23,,,,,Ms. Rachel Smith DDS,Ava Wong,William Kim,On Job Training,Evening,5
1b35b416-4976-4401-af49-925338193bff,Outcall,Refund Related,Refund Enquiry,,531e5b84-8b28-4e2d-a2cc-1fe2d57c8068,,31/08/2023 20:34,31/08/2023 21:49,31-Aug-23,,,,,William Scott,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,4
d9092bc6-984c-4766-83a9-a63dbea6d6c3,Inbound,Refund Related,Refund Enquiry,,bd044f5f-83e6-4397-a324-c2838fdcd255,,31/08/2023 17:26,31/08/2023 17:26,31-Aug-23,,,,,Sheena Williams,Logan Lee,Emily Chen,0-30,Evening,5
b46b8e66-e5ec-4f9d-b00c-4057af66dca5,Inbound,Product Queries,Product Specific Information,No,fc0a7f23-1660-420f-9e8b-46ee37208124,,31/08/2023 21:49,31/08/2023 21:51,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
e648a9a7-62b7-4431-8a02-f5cf9239ef3b,Inbound,Returns,Reverse Pickup Enquiry,,305c0e56-cebf-4ffe-98f4-2797c022ee2d,16/08/2023 00:05,31/08/2023 17:14,31/08/2023 17:22,31-Aug-23,JAIPUR,LifeStyle,1209,,Makayla Randall,Ethan Nakamura,Jennifer Nguyen,On Job Training,Morning,5
d431d024-db7d-4403-af5f-3d9539251cd2,Inbound,Returns,Return request,,f38bf147-9a8a-4c62-8928-e1475e79dde5,,31/08/2023 18:03,31/08/2023 19:47,31-Aug-23,,,,,Alexis Campbell,Elijah Yamaguchi,Michael Lee,>90,Afternoon,5
688464c6-907e-4682-8539-088da295b8ec,Inbound,Order Related,Order status enquiry,Awsm,0be2f79c-42cf-4fcc-9354-6cc4e0eda54a,,31/08/2023 08:24,31/08/2023 08:27,31-Aug-23,,,,,Kimberly Rogers,Scarlett Chen,John Smith,0-30,Morning,5
f7065378-6fe9-40bf-86da-3b2af49c7dc4,Outcall,Returns,Reverse Pickup Enquiry,,62a47acf-4946-48e3-bc8d-0708404edf6d,,31/08/2023 10:57,31/08/2023 11:25,31-Aug-23,,,,,Nicole Miranda,Charlotte Suzuki,Olivia Tan,>90,Morning,5
cbec1b3c-6ac0-420c-8b35-bce66ca5d3c2,Inbound,Returns,Reverse Pickup Enquiry,,b32a7a1a-7d16-4f3f-92cc-3c5e68bbdde8,,31/08/2023 22:07,31/08/2023 22:08,31-Aug-23,,,,,Douglas Savage,Jackson Park,John Smith,>90,Morning,5
b0d9d929-9b5a-477d-8e9e-27b3cf6a7633,Inbound,Returns,Return request,No. Just try to improve your return policies,57094ab4-7133-4a00-8cf6-7685ea95dd67,,31/08/2023 20:42,31/08/2023 20:44,31-Aug-23,,,,,Wendy Taylor,Madison Kim,Michael Lee,31-60,Evening,5
49ffad7b-0e1a-4033-ade4-b9ed9a0a7662,Outcall,Returns,Fraudulent User,,347249e6-ffd5-46ad-a3d8-e2239d45ae18,11/08/2023 21:34,31/08/2023 12:51,31/08/2023 23:46,31-Aug-23,PUNE,Electronics,1499,,Richard Ortiz,Emily Yamashita,Michael Lee,>90,Morning,5
2dd1659b-9734-4b1d-b7f9-3434269e3585,Inbound,Order Related,Installation/demo,Okay ,bc7ef99a-d368-4362-b52a-4b92fc1f3035,,31/08/2023 10:50,31/08/2023 16:46,31-Aug-23,,,,,Laura Patel,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,4
1539be11-d994-4a80-90e4-1735e5adb289,Inbound,Feedback,UnProfessional Behaviour,,055c8b47-74f1-4d88-9f3f-9c138f69b58a,,31/08/2023 15:22,31/08/2023 15:29,31-Aug-23,,,,,Robert Elliott,Jackson Park,Michael Lee,31-60,Evening,4
0b6de29f-af00-4e4a-8e81-14bd7ed895b5,Inbound,Returns,Return request,,8fad3533-8784-4feb-822c-17bbe955073a,,31/08/2023 19:21,31/08/2023 19:26,31-Aug-23,,,,,Shannon Hudson,Olivia Wang,John Smith,>90,Evening,5
f13e7fc4-09b7-4517-8a5d-0fc2b97e72c8,Inbound,Refund Related,Refund Enquiry,,4ea07e9f-5a59-4027-a47c-52c4467420a3,,31/08/2023 15:52,31/08/2023 15:53,31-Aug-23,,,,,Sara Juarez,Brayden Wong,Jennifer Nguyen,On Job Training,Morning,4
4b1b6583-ac65-47c4-a544-f061128762d0,Inbound,Feedback,UnProfessional Behaviour,ok,025584e4-ee26-487a-96ee-dbcec3360646,,31/08/2023 12:10,31/08/2023 12:14,31-Aug-23,,,,,Randy Finley,Emily Yamashita,Michael Lee,>90,Morning,5
cbaa2ba7-a09e-4cde-ba97-1a600d621059,Inbound,Order Related,Delayed,good ,e7c306e5-4f80-40b6-a638-b727f1f1929f,,31/08/2023 08:38,31/08/2023 08:46,31-Aug-23,,,,,Sheila Collins,Scarlett Chen,John Smith,0-30,Morning,5
410e81c2-d60b-43d2-945b-73e8887c2eb7,Inbound,Order Related,Seller Cancelled Order,"Please retain your customer any how,, otherwise you will loose your customer .. but your Agent was very good.. he resolved my problem with in a few minute... ",eb0b72ea-ac5b-4a09-86d4-ae61ca4cca79,,31/08/2023 00:31,31/08/2023 00:39,31-Aug-23,,,,,Andrea Beck,Evelyn Kimura,Jennifer Nguyen,On Job Training,Evening,5
f2851c22-4d9f-4f28-b8e1-0e25998f71e0,Inbound,Returns,Reverse Pickup Enquiry,thenkyou,6290e97c-87f8-4d7c-8854-6b1f71f1db0d,,31/08/2023 20:13,31/08/2023 20:15,31-Aug-23,,,,,Julie Hart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
8383b99c-9740-4589-9928-bff605bbf131,Inbound,Order Related,Installation/demo,,2f87122b-9e32-4999-935a-cbe5b55bba98,,31/08/2023 22:16,31/08/2023 22:18,31-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
d8d111dd-d8ac-4082-9c3b-3cb79c1cf835,Outcall,Returns,Return request,,8f213e04-d3c2-4399-aef6-cbb9120b0aef,,31/08/2023 10:37,31/08/2023 15:06,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,5
aa4d20c6-c0bc-4009-a5bd-73fbb26638c6,Inbound,Returns,Return request,????????????,47ef51fc-bce8-42c3-af4d-5eb04984cb38,,31/08/2023 09:13,31/08/2023 09:20,31-Aug-23,,,,,Joshua Mathews,Mia Patel,John Smith,>90,Morning,3
ca14e0f5-f42c-47db-9286-b39a1df2e41f,Inbound,Returns,Reverse Pickup Enquiry,,d85a2742-e4d1-46ef-83d5-0a40fdd08f17,,31/08/2023 10:45,31/08/2023 10:46,31-Aug-23,,,,,Jesse Blevins,Austin Johnson,William Kim,On Job Training,Morning,5
4fd1b6d3-9305-493b-b28e-d4bd041fe7bf,Inbound,Returns,Missing,,520919c8-fdca-4029-a106-ead185689a92,,31/08/2023 11:57,31/08/2023 12:01,31-Aug-23,,,,,Jonathan Davies,Landon Tanaka,Jennifer Nguyen,On Job Training,Evening,5
1e2e4a59-0edd-4d8f-b3c8-1e94554cb5c0,Inbound,Refund Related,Refund Related Issues,,fdd9624a-3c24-4e10-bd16-e1a200d86770,22/08/2023 14:15,31/08/2023 14:10,31/08/2023 14:11,31-Aug-23,KRISHNAGAR,Mobile,11999,,Kimberly Bryan,Emily Yamashita,Michael Lee,31-60,Morning,5
3f6a2e9d-f885-4700-a9b1-1edb042375ba,Inbound,Returns,Fraudulent User,,5f406675-4689-41a5-9014-51bc7622580e,,30/08/2023 21:59,31/08/2023 10:16,31-Aug-23,,,,,Michael Stevens,Jacob Sato,Emily Chen,0-30,Evening,4
2e5065a3-1572-44dd-ad5d-3ab4de669133,Inbound,Returns,Wrong,,f930672c-687f-4202-81f7-dae9d5a51b3d,,31/08/2023 12:26,31/08/2023 12:27,31-Aug-23,,,,,Stephanie Ryan,Nathan Patel,Michael Lee,>90,Afternoon,5
7f8df1e4-03bb-447e-a2a3-a877e0d8d342,Inbound,Order Related,Order status enquiry,,9ccd91b3-cdb7-4f4f-b77e-cbcf0286f829,,31/08/2023 15:01,31/08/2023 15:03,31-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
559186dc-382f-4075-a89d-ede4c861c4cb,Inbound,Returns,Fraudulent User,,f11c134e-fd4c-4860-8f30-0dd96688bc5d,,31/08/2023 16:08,31/08/2023 16:21,31-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
9b8342f9-7750-41cb-8608-ce72c4916a06,Inbound,Returns,Return request,Prevent issues about genuinity of the products listed and sold,73dad5de-fc95-476d-a5e9-747c67b6bec9,,31/08/2023 00:46,31/08/2023 00:55,31-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,5
56af085d-4b79-42c1-b13f-30612be4343e,Outcall,Returns,Missing,,d04dc9b0-c28a-4c46-abce-cca646888801,,31/08/2023 19:31,31/08/2023 19:34,31-Aug-23,,,,,Omar Odonnell,Nathan Patel,John Smith,>90,Split,5
7a7ad261-533f-4f03-a306-24cacd327dec,Inbound,Returns,Return request,Good ,27af8633-bea1-4c9a-8298-1c04f90c4efd,,31/08/2023 15:35,31/08/2023 15:37,31-Aug-23,,,,,Terry Young,Madison Kim,Michael Lee,31-60,Evening,5
724db14b-8c49-4113-a1cd-4f8efb866fe9,Inbound,Returns,Return request,,57f0ff69-946e-444a-bf3d-b6d0a81222af,06/08/2023 23:46,31/08/2023 09:00,31/08/2023 09:41,31-Aug-23,CHENNAI,LifeStyle,2198,,David Meza MD,Olivia Suzuki,John Smith,31-60,Morning,5
be4cff6f-e1bb-432f-a45c-cb38480e113e,Inbound,Returns,Reverse Pickup Enquiry,Best ,e73d96bd-58b5-4ce8-ac2b-98bebb14064d,,31/08/2023 10:23,31/08/2023 10:34,31-Aug-23,,,,,Misty Castillo,Sophia Chen,Jennifer Nguyen,On Job Training,Evening,5
0bbe8ea3-8637-4e30-85f1-9c6b9c7f1a2f,Inbound,Refund Related,Refund Enquiry,Thanx ,3cd917d6-3a7a-454e-b4ec-c1187d464358,20/08/2023 01:44,31/08/2023 19:23,31/08/2023 19:33,31-Aug-23,MUZAFFARPUR,LifeStyle,497,,Nicole Cummings,Jackson Park,John Smith,>90,Morning,5
449061e3-1437-4c8d-8ae3-2da01a9038c4,Inbound,Returns,Reverse Pickup Enquiry,,eedb59fd-cb72-4fab-b625-ef219845aee7,,31/08/2023 08:19,31/08/2023 08:55,31-Aug-23,,,,,Cindy Kerr,Alexander Tanaka,Michael Lee,0-30,Evening,5
03493f19-c11d-48ea-ba2d-1f7e71f37703,Inbound,Returns,Reverse Pickup Enquiry,Good,8c77be8c-232f-462a-8b65-633fc2636bc6,,31/08/2023 11:44,31/08/2023 11:48,31-Aug-23,,,,,Joshua Foster,Jackson Park,Michael Lee,31-60,Evening,5
5cea3fae-f81b-43ce-8e1f-d8c557c17018,Inbound,Order Related,Order status enquiry,,5a7ed638-a78c-4aff-99fe-7decb4644562,,31/08/2023 14:07,31/08/2023 14:09,31-Aug-23,,,,,Timothy Huff,Aiden Patel,John Smith,>90,Morning,4
d349f69a-8698-4756-bc13-72f86cc3f3b8,Inbound,Order Related,Order status enquiry,,b1e5c9a3-4609-40e4-b24d-da233774ebfc,,31/08/2023 15:02,31/08/2023 15:03,31-Aug-23,,,,,James Tran,Jacob Sato,Jennifer Nguyen,On Job Training,Morning,1
0551d1c5-09c5-4587-9e2e-cd35be24869e,Inbound,Product Queries,Product Specific Information,Offer ,7a20112a-b71f-4e55-8662-a387df16b507,,31/08/2023 22:02,31/08/2023 22:23,31-Aug-23,,,,,Deanna Wright,Jackson Park,William Kim,On Job Training,Morning,5
4ef51f01-8372-441b-903a-868d313bd097,Inbound,Feedback,UnProfessional Behaviour,,8ae4fa7e-1fd6-4a05-8ee0-5d24c0cfbb9f,,31/08/2023 22:09,31/08/2023 22:33,31-Aug-23,,,,,Colleen Savage,Ava Wong,William Kim,On Job Training,Evening,5
f6848303-58d5-4641-a1db-756bb844b491,Inbound,Returns,Reverse Pickup Enquiry,Nice feedback,f7869c57-3959-4640-a8d7-2008f85011b4,,31/08/2023 14:46,31/08/2023 14:49,31-Aug-23,,,,,Timothy Green,Mia Patel,William Kim,On Job Training,Evening,1
bcae7ffc-7105-4b1b-af00-ff5ca7d49719,Outcall,Feedback,UnProfessional Behaviour,,d99b7e10-96aa-4493-9883-9bfc52c3bb99,,31/08/2023 18:36,31/08/2023 18:46,31-Aug-23,,,,,Steven Wilson,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,3
712c3a65-c180-4ebb-8c0e-70f7f533b0e0,Inbound,Feedback,UnProfessional Behaviour,,3988923a-3c7e-42d5-9869-3aa089c7ca99,20/08/2023 19:50,31/08/2023 11:04,31/08/2023 11:25,31-Aug-23,Singrauli,Books & General merchandise,25,,Jennifer Lewis,Madison Kim,John Smith,>90,Morning,5
933ccd1a-ca52-41eb-9bb6-7ebce2ce3576,Inbound,Returns,Wrong,Good service support sir ????,f50dafa2-7450-44e8-9609-a3eb56295ca0,,31/08/2023 09:59,31/08/2023 10:01,31-Aug-23,,,,,Mr. George Hall Jr.,Brayden Wong,John Smith,61-90,Morning,5
a842e42a-e443-40b6-9c55-f0f79c9fb858,Inbound,Returns,Reverse Pickup Enquiry,,43bd61ac-7de1-4dd8-9a62-49aeeebad0f8,,31/08/2023 17:06,31/08/2023 17:07,31-Aug-23,,,,,Alexandra Davis,Mason Gupta,Jennifer Nguyen,On Job Training,Morning,5
c3d87534-42e5-41b1-8b37-632d2b3db1a8,Inbound,Order Related,Order status enquiry,Clear all my problem thanks for Shopzilla,ced3b2fd-6833-44c7-bab3-d956fbea7015,28/08/2023 19:49,31/08/2023 12:37,31/08/2023 12:38,31-Aug-23,PUNE,Electronics,599,,Ashley Dunlap,Aiden Patel,Olivia Tan,On Job Training,Evening,5
fa7f7e0a-6ede-4814-be7e-d0974b3c844a,Inbound,Returns,Reverse Pickup Enquiry,Very bad service ,a587efd7-f43f-4c66-8f20-64e489d3c1b2,,31/08/2023 19:51,31/08/2023 19:54,31-Aug-23,,,,,Daniel Ball,Ethan Nakamura,Olivia Tan,>90,Morning,1
99dd61b1-e2c7-4039-8351-0bb23b71de6b,Inbound,Order Related,Order status enquiry,,4d89abdf-4aae-495d-9a50-b57567f22f9f,,31/08/2023 21:27,31/08/2023 23:05,31-Aug-23,,,,,Cathy Harris,Charlotte Suzuki,William Kim,On Job Training,Morning,4
f009cd27-2b98-4848-82c6-c67a689b2504,Inbound,Returns,Missing,,25b68bb7-e624-41b6-b84d-adc8548073fb,,31/08/2023 15:15,31/08/2023 15:34,31-Aug-23,,,,,Samuel Gonzalez,Austin Johnson,William Kim,On Job Training,Morning,5
fe749acb-bb8c-4fe3-aa19-8d9ab2238797,Outcall,Feedback,UnProfessional Behaviour,,b8dbb175-0869-4731-a8e5-01f273381726,,31/08/2023 20:23,31/08/2023 22:56,31-Aug-23,,,,,Melissa Grant,Zoe Yamamoto,John Smith,>90,Morning,3
f3e04cee-efae-42be-9c4d-8ef929261760,Inbound,Returns,Wrong,,77d27b17-7523-4369-adcd-8a4463694737,14/08/2023 23:11,31/08/2023 10:56,31/08/2023 11:02,31-Aug-23,GUWAHATI,Home Appliences,998,,Amanda Benjamin,Amelia Tanaka,Emily Chen,>90,Morning,4
4b666b79-a622-4e88-b284-bbb7e5d887cf,Inbound,Returns,Reverse Pickup Enquiry,"If the customer care guy and their supervisors do not have authority to do anything for the customer, there is no point in customer reaching out to aforementioned customer care agent.",330cff59-5fa6-4ffb-a5b7-64d736d375c3,,31/08/2023 22:12,31/08/2023 22:20,31-Aug-23,,,,,Robert Lara,Brayden Wong,John Smith,31-60,Evening,1
e88a149f-3f87-4d8f-9e2f-3d1f1a9b7525,Inbound,Returns,Reverse Pickup Enquiry,Good my problem was solved ,dac0de59-0447-4448-ae08-97bdcc6fe738,,31/08/2023 12:12,31/08/2023 12:13,31-Aug-23,,,,,Morgan Floyd,Ethan Tan,William Kim,On Job Training,Morning,5
49e1675a-e890-4d27-93a0-51e67a44d86a,Inbound,Returns,Fraudulent User,,0bed0031-986f-4c30-8f73-090dc5d77365,,31/08/2023 16:08,31/08/2023 16:20,31-Aug-23,,,,,Phillip Mccoy,Lily Chen,Michael Lee,>90,Morning,5
c0d72065-e4c8-449b-9d55-cadb690b9c54,Email,Returns,Reverse Pickup Enquiry,,467e939d-ae63-411b-a1f8-5c04043c3abd,,31/08/2023 19:32,31/08/2023 20:32,31-Aug-23,,,,,Nicholas Payne,Olivia Suzuki,Jennifer Nguyen,On Job Training,Morning,5
8d31f023-3d9a-4fb3-bd97-894fc58f91a8,Inbound,Returns,Reverse Pickup Enquiry,,ea75ceea-7049-44d4-b49d-b15fd8add694,,31/08/2023 11:45,31/08/2023 11:49,31-Aug-23,,,,,Dr. Heather Lewis,Elijah Yamaguchi,Emily Chen,61-90,Evening,5
784857b8-2aa6-4d27-9daa-5de1a30b042b,Inbound,Others,Call back request,,668b777f-e9b7-41d8-9b3e-18d25b2c3620,,31/08/2023 17:28,31/08/2023 19:27,31-Aug-23,,,,,Mary Smith,Charlotte Suzuki,Olivia Tan,>90,Morning,3
a20fa17c-6b16-4dae-ae4b-a14de394855e,Inbound,Returns,Return request,,73c165f8-6883-4505-9c2e-49e22cf4a023,,31/08/2023 07:44,31/08/2023 07:45,31-Aug-23,,,,,John Gordon,Zoe Yamamoto,William Kim,On Job Training,Morning,4
6a205a8e-3ae5-41e7-8cca-41fa0e016da3,Inbound,Feedback,UnProfessional Behaviour,,dd3f386b-17be-46fc-8e57-f099b2603b35,,31/08/2023 19:02,31/08/2023 19:15,31-Aug-23,,,,,Taylor Frederick,Mia Patel,William Kim,On Job Training,Evening,1
7b27d2bc-5ff5-445a-a21b-1eec54c18017,Inbound,Payments related,Billing Related,,d5697e0f-320f-4c14-81db-7f36e5a95cc7,,31/08/2023 23:49,31/08/2023 23:52,31-Aug-23,,,,,Kayla Martin,Nathan Patel,Emily Chen,0-30,Evening,5
ceb3f6c4-6be2-4cd4-aac4-7f7416ac0519,Inbound,Payments related,Payment related Queries,Trough the Shopzilla App Refunding Policy should be easier and stepwise successful so that a customer need not communicate with the customer care; 'Return and Refund' must be 100% feasible through the App.,c2b1ff0a-94b3-4a7b-811b-fc553d2c1980,,31/08/2023 00:16,31/08/2023 12:23,31-Aug-23,,,,,Holly Huang,Charlotte Suzuki,William Kim,On Job Training,Morning,5
6a8afd66-6079-44d5-82c4-3abebc6c95cd,Inbound,Order Related,Invoice request,,21f7b394-9fff-456f-b508-90be053b425c,,31/08/2023 10:42,31/08/2023 10:47,31-Aug-23,,,,,John Carrillo,Brayden Wong,John Smith,61-90,Morning,5
cedfd004-8d66-41f3-b506-2b11c60e7c62,Inbound,Returns,Reverse Pickup Enquiry,,2aee3a77-ba29-44b9-a403-a2bb25e1d995,,31/08/2023 18:12,31/08/2023 18:15,31-Aug-23,,,,,Samuel Douglas,Abigail Suzuki,Jennifer Nguyen,On Job Training,Morning,5
7e1e70e6-0b3b-4af1-a953-5ac0c4123b89,Inbound,Returns,Return request,,445f6875-cea9-40ca-ac94-67c065a04120,,31/08/2023 23:34,31/08/2023 23:36,31-Aug-23,,,,,Stephanie Stewart,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5
9ecbd0e0-dff3-475d-aca2-297144229e9c,Inbound,Order Related,Delayed,,1b033755-0b17-4f3b-901c-f173c03c95e2,14/08/2023 18:43,31/08/2023 11:42,31/08/2023 11:45,31-Aug-23,BHUPALAPALLI,Books & General merchandise,193,,Diana White,Layla Taniguchi,Emily Chen,>90,Morning,5
2f4c7a58-c23b-4933-b65e-b6dbbb368b49,Inbound,Order Related,Order status enquiry,,0cf9615a-60e7-4696-b679-a5602634fb29,28/08/2023 18:48,29/08/2023 19:13,31/08/2023 15:11,31-Aug-23,IBRAHIMPATNAM,Mobile,23999,,William Hall,Isabella Wong,John Smith,>90,Morning,5
505ea5e7-c475-4fac-ac36-1d19a4cb610f,Inbound,Refund Related,Refund Enquiry,,1b5a2b9c-a95f-405f-a42e-5b1b693f3dc9,,30/08/2023 23:20,31/08/2023 07:22,31-Aug-23,,,,,Brandon Leon,Ethan Tan,William Kim,On Job Training,Morning,4
44b38d3f-1523-4182-aba2-72917586647c,Inbound,Order Related,Seller Cancelled Order,Supported team customer executive   good,d0e8a817-96d5-4ace-bb82-adec50398e22,,31/08/2023 08:15,31/08/2023 08:17,31-Aug-23,,,,,Linda Foster,Noah Patel,Emily Chen,>90,Morning,5
723bce2c-496c-4aa8-a64b-ca17004528f0,Inbound,Order Related,Order status enquiry,need to improve with proper details.,bdefe788-ccec-4eda-8ca4-51045e68db8a,,31/08/2023 18:57,31/08/2023 19:02,31-Aug-23,,,,,Kimberly Martinez,Aiden Patel,Olivia Tan,On Job Training,Evening,5
707528ee-6873-4192-bfa9-a491f1c08ab5,Inbound,Feedback,UnProfessional Behaviour,,a031ec28-0c5e-450e-95b2-592342c40bc4,,31/08/2023 19:59,31/08/2023 20:00,31-Aug-23,,,,,Daniel Martin,Olivia Suzuki,Olivia Tan,>90,Morning,4
07c7a878-0d5a-42e0-97ef-de59abec0238,Inbound,Returns,Reverse Pickup Enquiry,,3230db30-f8da-4c44-8636-ec76d1d3d4f3,,31/08/2023 23:36,31/08/2023 23:37,31-Aug-23,,,,,Elizabeth Guerra,Nathan Patel,Jennifer Nguyen,On Job Training,Evening,5